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Oki 6100 Printer User Manual

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1. Figure 1 4 Paper Jam Locations and Error Codes 5 6 Oki B6100 User Guide Paper Jams The most common causes of paper jams are The printer is not placed on a level surface The print media does not conform to the specifications The paper is not loaded correctly in the front paper tray or the cassette The paper is wrinkled or curled The paper guide is not set correctly Occasional paper jams result from simple things such as static electricity sticking paper together causing several sheets to feed at the same time or from the feed rolls becoming slippery from an accumulation of paper dust Occasional paper jams usually require minor user intervention that involves reloading the paper or cleaning the feed rolls Frequent paper jams can be caused by anything from foreign material in the paper path to a broken or malfunctioning component Frequent paper jams may require involved user interven tion that includes replacing a consumable item or calling a service technician to troubleshoot and correct the problem Oct 02 Oct 02 Oki B6100 User Guide 5 7 Paper Jams Clearing an E2 Paper Jam If an E2 error code precedes the error message on the first line of the control panel display paper has jammed somewhere between the feed area and the registration sensor Use the follow ing procedure to clear a paper jam in this location 1 Remove any printed pages from the output tray 2 Ifthe jam occu
2. Paper Menu Interface Menu PS Menu PCL Menu Copies Port Print PS Errors Orientation Default Source Parallel Manual Feed TO Font Source Network Card 1 Manual Feed USB Font Number Output Tray Parallel Setup Pitch Media Size Type Interpreter Symbol Set Front Format Tray 1 Mode Macro Filter Tray 2 optional Delay Out Close Lines Per Page Tray 3 optional USB Setup CR Mode Blank Pages Interpreter LF Mode wate Format Tray Linking Delay Out Close FF Mode Parameter Values Print Area System Menu Quality Menu Functions Factory Defaults Resolution Reset Printer Display Language Toner Saver Print Summary Powersaver Print Density Print Test Wait Timeout Print Fonts Job Timeout Jam Recovery Hex Print Reset Toner Life Figure 1 3 Printer Menu Structure NOTE Additional menus and submenus may appear in the printer menu system when other options are installed Oct 02 Paper Menu Oki B6100 User Guide 3 9 Paper Menu NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any settings from the printer menu or printer front panel The Paper Menu provides access to the printer settings for various paper handling functions Use the following procedure to enter the paper menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text Paper Menu is shown on the second line of the displa
3. Copies Copies _ Paper Menu 2 1 Copies Y Return Copies Paper Menu p Menu 3 Copies Paper Menu Figure 1 2 Navigating the Paper Menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text Paper Menu is shown on the second line of the display Press the SELECT button to enter the paper menu Press the NEXT button until the text Copies is shown on the second line of the display Press the SELECT button to enter the copies submenu DnA WwW Press the NEXT or PREVIOUS button to increase or decrease the number of copies printed Press the SELECT button to save this setting 8 Press the START STOP button to exit the menu system NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any settings from the printer menu or printer front panel 3 8 Oki B6100 User Guide Menu Structure Menu Structure NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any settings from the printer menu or printer front panel The following figure shows the structure of the control panel main menus and submenus For more specific information about using and navigating the printer menu system refer to the other sections in this chapter
4. NOTE Ifan error message appears on the display after you turn the printer on refer to Warning Messages and Error Messages on page 5 31 Use the following procedure to turn the printer off 1 Turn the printer off by pressing the O on the power switch on the right side of the printer Oct 02 2 4 Oki B6100 User Guide Connecting the Printer to the Host Computer Connecting the Printer to the Host Computer You must connect the printer to your computer using an IEEE 1284 parallel cable or a USB cable These cables are user supplied The printer does not include either of these cables The default configuration of your printer has the USB port turned off Oct 02 Oct 02 Oki B6100 User Guide 2 5 Connecting the Printer to the Host Computer Parallel Port The parallel port is the default port To connect the printer to your computer using the parallel port simply connect the parallel cable to the parallel port on the printer then connect the cable to your computer Use the following procedure to verify that the parallel port is turned on and to change the parallel port Interface Format and Mode settings 1 Press the MENU button on the control panel 2 Press the NEXT button until the text Interface Menu is shown on the second line of a E E as the display Press the SELECT button to enter the interface menu Press the NEXT button until the text Port is shown on th
5. u J a v VN B O cA S Q ii Oki B6100 User Guide Document Title and Part Number B6100 User s Guide P N 59344401 Disclaimer Every effort has been made to ensure that the information in this document is complete accurate and up to date Oki Data assumes no responsibility for the results of errors or omissions beyond its control Oki Data also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this document will not affect the applicability of the information in it Mention of software products manufactured by other companies does not necessarily constitute endorsement by Oki Data Copyright Information Copyright 2002 by Oki Data All Rights Reserved First Edition September 2002 Written and produced by the Oki Data Training and Publications Department Contact Information Please address any comments on this publication to Mailing Address Oki Data Americas Training and Publications Department 2000 Bishops Gate Boulevard Mount Laurel NJ 08054 4620 e Mail Address pubs okidata com Web Site Please visit Oki Data s multilingual web site at http www okidata com Trademark Information The following are trademarks or registered trademarks of their respective owners Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners Registered trademarks are registered in the United S
6. 2 Dispose of or recycle the used print cartridge A WARNING Do not dispose of the old print cartridge in an incinerator or in an open fire Oct 02 4 6 Oki B6100 User Guide Cleaning the Printer Cleaning the Printer Cleaning the Exterior The covers and tray faces of the printer may collect dust and dirt through normal use Although exterior dirt should not affect printer performance an occasional exterior cleaning helps main tain the appearance of the printer Use the following procedure to clean the exterior of the printer 1 Turn the printer off by pressing the O on the power switch on the right side of the printer and disconnect the AC power cord from the wall outlet 2 Using a soft cloth that is slightly damp with cold water wipe the printer covers and tray faces Use a very mild non abrasive soap to remove heavy dirt and toner stains Do not use solvents or abrasive cleaners to clean printer covers Use only cold water and a very mild soap 3 Usea soft dry cloth to thoroughly dry the covers and tray faces Oct 02 Oki B6100 User Guide 4 7 Cleaning the Printer 4 Verify that the power switch of the printer is in the O off position then insert the plug of the power cord into the AC outlet Oct 02 4 8 Oki B6100 User Guide Cleaning the Printer Cleaning the Interior The interior of the printer does not generally need to be cleaned unless a paper jam drops toner o
7. 5 Press the SELECT button to print the configuration summary page s NOTE The content of the configuration summary for your printer is dependent upon the optional printer accessories that are installed The summary shown below is for a printer with several optional printer accessories installed your configuration summary may not contain all of the information included below B6100 MENUS Paper Menu PCL Menu rface Menu C5 Envelope System Menu 64 OKI Adobe PostScript 3 Figure 1 6 Configuration Summary Oct 02 5 36 Oki B6100 User Guide Printing a Test Page or Configuration Summary Oct 02 Oct 02 Using the Duplexer O cd D oF ae 5 Q In this Chapter About this Chapter on page 6 2 About the Duplexer on page 6 2 Installing the Duplexer on page 6 3 Testing the Duplexer on page 6 6 Solving Duplexer Problems on page 6 7 Removing the Duplexer on page 6 16 6 2 Oki B6100 User Guide About the Duplexer About this Chapter This chapter provides all of the information necessary to install use and maintain the duplexer NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer
8. lightest through the available print density the printed image to be lighter or 7 darkest settings darker 2 Press SELECT to choose and save this setting Oct 02 3 20 Oki B6100 User Guide Functions Menu Functions Menu NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any settings from the printer menu or printer front panel The Functions Menu provides access to several printer functions that can supply you with infor mation about the printer and its settings Use the following procedure to enter the Functions Menu Press the MENU button on the control panel Press the NEXT button until the text Functions Menu is shown on the second line of the display Press the SELECT button to enter the system menu Press the NEXT button to move through the available functions Reset Printer Print Summary Print Test and Print Fonts Use the procedures in the following table to execute the functions Functions Reset Printer This function resets the printer Procedure for Executing Function Press SELECT to reset the printer Print Summary This function prints a list of all printer settings Press SELECT to print a summary of the printer settings Print Test This function allows you to print a single test page or a continuous test page 1 Press NEXT or PREVIOUS to toggle betwe
9. About this Manual Scope This User Guide contains all of the information necessary to operate and care for your printer It is intended to be used with the pictorial unpacking instructions and the Installation Guide both included in the printer packaging If you have not already unpacked and installed the printer please refer to these documents This guide does not contain instructions for unpacking and installing the printer Overview This manual contains ten chapters and one appendix Preface The Preface contains information about this guide and about the features and available configu rations of the printer Chapter 1 Getting Started This chapter reviews the contents of the printer packaging explains the parts of the printer and describes the space and environment requirements of the printer Chapter 2 Using the Printer This chapter provides information concerning the daily use of the printer including procedures for connecting the printer and loading print media and guidelines for selecting print media Chapter 3 Understanding and Navigating the Control Panel This chapter explains the control panel and its functions and also demonstrates how to navigate throughout the various menus and submenus that allow you to view and change the printer set tings Chapter 4 Maintaining the Printer This chapter provides information about maintaining your printer Although the printer requires very little maintenance with normal
10. Oct 02 Oct 02 Oki B6100 User Guide 5 23 Print Image Quality Problems Blotchy print The print media is outside the recommended specifications The print media is moist The print cartridge is old or damaged Use the recommended print media Remove the moist media and load new dry media Replace the print cartridge Vertical blanks The print cartridge is not installed correctly The print cartridge is old or damaged Remove the print cartridge and reinstall it Replace the print cartridge Blurred print Printer The print cartridge is old or damaged Replace the print cartridge Bold print appears shaded The print cartridge is old or damaged Replace the print cartridge 5 24 Oki B6100 User Guide Print Image Quality Problems Other Print Image Quality Problems The following characteristics define this print image problem The finished print has a problem that is not identified by any of the other procedures in this manual The control panel does not display an error code The following procedure guides you through multiple actions that may solve this print image quality problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Replace all of the p
11. Press the NEXT button to toggle between Single and Continuous If you choose Single the printer will print a single test page If you choose Continuous the printer will continue printing pages until you press the START STOP button Press the SELECT button to print the test page s B6100 Test Print abedet Resolution 600 dpi Enhancement None Toner Saver Off Image Counter 916 HS E amp 0123456789 lt gt ABCDEFGHIJKLMNOPORSTUVWXYZ END abcdefghij k naoa ACUEARAA CREST TIAALASSOONYOUSE VPtFA LOGAN er mUaKi gt t HEN Hl are crete iiitr Hed Posrnrcpreodingenate lt E 0123456789 lt gt ABCDEFGHIJKLMNOPORSTUVWXYZ abcaesgn acea entitles Lhe ACEAAAACSSITIAARSRSSORNYVOUCE PFA LOGAN irni gt Padha ett ert Eee rikal MoS rzopreondagenass lt J Vaa A OKI Figure 1 5 Test Page Oct 02 Oki B6100 User Guide 5 35 Printing a Test Page or Configuration Summary Configuration Summary A configuration summary lists the current printer settings Use the following procedure to print a configuration summary 1 Press the MENU button on the control panel 2 Press the NEXT button until the text Functions is shown on the second line of the dis play 3 Press the SELECT button to enter the functions submenu 4 Press the NEXT button until the text Print Summary is shown on the second line of the display
12. options and consumables Printer Orientation Throughout this guide the four sides of the printer are referred to as front rear right and left The front of the printer is the side near the control panel and the rear of the printer is opposite the front The left and right sides of the printer are defined as the sides to the left and right respectively of a person who is facing the front of the printer Conventions This following conventions are used throughout this manual to emphasize certain procedures or information NOTE A note is a tip or extra information that may be helpful in installing or using the printer CAUTION A caution message provides information that may help you avoid equipment dam age process failure or inconvenience Read all caution messages carefully WARNING A warning message indicates the possibility of personal injury if a specific proce dure is not performed exactly as described in the guide Pay close attention to these sections and read them fully to prevent possible injury xii Oki B6100 User Guide About the Printer About the Printer The printer uses a data modulated laser beam and conventional dry ink xerographic processes to produce images up to 1200 dpi resolution at a paper output speed of 26 pages per minute The printer can accommodate both plain paper and other print media and feeds paper from either a main 550 sheet paper tray or from the front tray which is designed to feed
13. 02 Oki B6100 User Guide 3 13 PS Menu PS Menu NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any settings from the printer menu or printer front panel The PS Menu provides access to the PostScript settings Use the following procedure to enter the PS Menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text PS Menu is shown on the second line of the dis play 3 Press the SELECT button to enter the PS menu 4 Press the NEXT button to move through the submenus Print PS Errors and Manual Feed TO 5 Press the SELECT button to enter a submenu 6 Use the procedures in the following table to access and change the PostScript settings Submenus Default Available Settings Procedure for Changing Settings Setting Print PS Errors Off On 1 Press NEXT or PREVIOUS to toggle between ON This submenu allows you Off print and OFF do not print to choose to either print or 2 Press SELECT to save this setting not print PS errors Manual Feed TO 0 0 99999 1 Press NEXT or PREVIOUS to increase or This submenu allows you decrease each digit of the five digit number to set the manual feed 2 Press SELECT to move to the next number timeout the number of 3 Press SELECT after setting the last digit to save seconds the printer should the setting wait for a manual feed A setting
14. 19 Chapter 9 Using the Offset Catch Tray 9 1 About the Offset Catch Tray 9 2 Major Components of the Offset Catch Tray 9 3 Installing the Offset Catch Tray 9 4 Testing the Offset Catch Tray 9 9 Solving Offset Catch Tray Problems 9 10 Interpreting Offset Catch Tray Error Messages 9 10 Installation Problems 9 11 Clearing an Offset Catch Tray Paper Jam 9 12 Correcting Miscellaneous Offset Catch Tray Problems 9 14 Maintaining the Offset Catch Tray 9 18 Cleaning the Exterior of the Offset Catch Tray 9 18 Moving the Offset Catch Tray 9 19 Moving the Offset Catch Tray a Short Distance 9 19 Moving the Offset Catch Tray a Long Distance 9 19 Removing the Offset Catch Tray 9 20 Appendix A Oct 02 Customer Support and Part Numbers A 1 Oki Data on the Internet A 2 Service and Support A 3 Telephone Support United States and Canada A 3 Service Centers A 4 Authorized Service Providers A 4 Oki Data Contact Locations A 4 Oki Part Numbers A 5 Printers A 5 Consumables A 5 Options A 5 viii Oki B6100 User Guide Oct 02 Preface In this Chapter m Welcome on page x About this Manual on page x m About the Printer on page xii Oct 02 x Oki B6100 User Guide About this Manual Welcome Thank you for selecting this printer This User Guide contains important information about the operation and care of your printer Please read this manual in its entirety and keep it at hand for later reference
15. 5mm 10 5 x 7 26 inches B5 SEF 257 x 182mm 10 1 x 7 2 inches A5 SEF 210 x 149mm 8 27 x 5 9 inches 7 16 Oki B6100 User Guide Loading Print Media Loading Print Media Loading the A4 Letter Legal Paper Tray The 550 sheet universal paper tray has two width guides that are located on the sides of the tray and one length guide that is located near the center of the tray These guides allow you to adjust the size of the area that holds paper NOTE The following procedure shows you how to load paper into the main paper tray To load paper into the optional 550 sheet paper feeder simply complete the procedure using the 550 sheet paper tray and feeder rather than the main paper tray Use the following procedure to load paper into the 550 sheet A4 letter legal paper tray 1 Place the paper tray on a level surface Oct 02 Oki B6100 User Guide 7 17 Loading Print Media 3 If the paper you are using is longer than A4 11 69 inches 297 mm press the square green button on the bottom of the paper tray to release the rear of the tray and pull the tray out to extend it 5 Verify that the plate has dropped down into the base of the paper tray If the tray is locked in the up potision pull the lever near the front of the tray to release the plate or push the paper tray all the way into the printer and then remove it CAUTION Do not overload the tray Verify that the paper is beneath the retaining clips on b
16. CR LF choose from CR CR or you top define the CR CR LF action prompted by a Press SELECT to save this carriage return a setting carriage return equals either a carriage return alone or a carriage return and a line feed together LF Mode LF LF LF LF Press NEXT or PREVIOUS to This submenu allows LF CR LF choose from LF LF or you to define the action prompted by a line feed a line feed equals either a line feed alone or a carriage return and a line feed together LF CR LF Press SELECT to save this setting Oct 02 3 16 Oki B6100 User Guide PCL Menu FF Mode FF FF FF FF Press NEXT or PREVIOUS to This submenu allows FF CR FF choose from FF FF or you to define the FF CR FF action prompted by a Press SELECT to save this form feed a form setting feed equals either a form feed alone or a carriage return and a form feed together Print Area Normal Normal Press NEXT or PREVIOUS to This submenu allows Expanded toggle between Normal and you to expand the print area Expanded Press SELECT to save this setting Oct 02 System Menu Oki B6100 User Guide System Menu 3 17 NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any settings from the printer menu or printer front panel The system menu provides access to system settings Use the follo
17. Cleaning the Printer 4 6 Cleaning the Exterior 4 6 Cleaning the Interior 4 8 Moving the Printer 4 9 Moving the Printer a Short Distance 4 9 Moving the Printer a Long Distance 4 10 Storing the Printer for Long Periods of Time 4 10 Chapter 5 Troubleshooting 5 1 Installation Problems 5 2 Inoperative Printer 5 3 No Ready Message 5 3 Noise Smoke or Smell 5 4 Paper Jams 5 5 Clearing an E2 Paper Jam 5 7 Clearing an E3 Paper Jam 5 10 Clearing an E4 Jam 5 12 Clearing an E7 Paper Jam 5 15 Clearing an E6 Paper Jam 5 18 Print Image Quality Problems 5 20 Other Print Image Quality Problems 5 24 Miscellaneous Problems 5 25 Printer is Inoperative 5 26 Printer Operates Erratically 5 27 Printer Makes Unusual Noises 5 28 Room Lights Dim or Flicker When Printer Starts 5 29 Printer Interferes with Nearby Radio or Television Reception 5 30 Warning Messages and Error Messages 5 31 Warning Messages Table 5 31 Error Messages Table 5 32 Printing a Test Page or Configuration Summary 5 34 Test Page 5 34 Configuration Summary 5 35 Chapter 6 Oct 02 Using the Duplexer 6 1 About the Duplexer 6 2 Major Components of the Duplexer 6 2 vi Oki B6100 User Guide Installing the Duplexer 6 3 Testing the Duplexer 6 6 Solving Duplexer Problems 6 7 Interpreting Duplexer Error Codes 6 7 Installation Problems 6 8 Clearing Duplex Paper Jams 6 9 Correcting Miscellaneous Duplexer Problems 6 12 Removing the Duplexer 6 16 Chapter 7
18. Feeder Problems Envelopes Become Creased when Printing If envelopes are creased or wrinkled after printing lift up the fuser release levers at the left and right side of the fuser unit and try printing again The printed image may appear thin using this method but the envelopes will not be creased or wrinkled Use the following procedure to lift the fuser release levers 1 If you are using the paper tray in its extended position Legal 13 14 or A4 remove it from the printer Anny f 8 14 Oki B6100 User Guide Solving Envelope Feeder Problems 4 Remove the caps green on the inside of the rear cover at the left and right 6 Close the rear cover Oct 02 Oct 02 Oki B6100 User Guide 8 15 Solving Envelope Feeder Problems Interpreting Envelope Feeder Error Messages The printer control panel displays error messages when there is a problem with the printer or any of the optional paper handling components The following table lists all of the error mes sages associated with the envelope feeder the possible cause of the error and the action to take to correct the problem If the control panel shows an error message that concerns another part of the printer refer to Troubleshooting on page 5 1 for a complete list of all warning and error messages Error or Warning Error or Warning Possible Cause Ac
19. Oct 02 Oct 02 Oki B6100 User Guide 5 11 Paper Jams 5 Lift up on the green lever on the left side of the inside of the printer and fold the cover toward you Remove any jammed paper 6 Insert the pegs on the sides of the print cartridge into the channels on the inside of the printer and push the cartridge into the printer 5 12 Oki B6100 User Guide Paper Jams Clearing an E4 Jam If an F4 error code precedes the error message on the first line of the control panel display paper has jammed somewhere near the paper exit slot Use the following procedure to clear a paper jam in this location 1 If you are using the paper tray in its extended position Legal 13 14 or A4 remove it from the printer Ga ea ae d Oct 02 Oki B6100 User Guide 5 13 Paper Jams 4 If you are using the duplexer push the green tabs toward the center of the duplexer and pull the duplexer toward you to remove it CAUTION To remove the paper jammed near the fuser turn the printer off and wait at least 10 minutes to allow the fuser to cool before removing the paper 5 If there is paper jammed around the fuser unit lift up the fuser unit release levers 1 on the left and right sides of the fuser and remove the jammed paper 2 6 Return the fuser release levers to their original position Oct 02 5 14 Oki B6100 User Guide Pape
20. Using the 550 Sheet Feeder 7 1 About the 550 Sheet Feeder 7 2 Major Components of the 550 Sheet Feeder 7 3 Installing the 550 Sheet Paper Feeders 7 4 Installing One Paper Feeder 7 5 Installing Two Paper Feeders 7 9 Testing the 550 Sheet Feeder 7 14 Selecting Print Media 7 14 Paper and Print Media To Avoid 7 14 Correct Paper Storage 7 15 Print Media Weight Type and Size 7 15 Loading Print Media 7 16 Loading the A4 Letter Legal Paper Tray 7 16 Solving 550 Sheet Feeder Problems 7 20 Interpreting Paper Feeder Error Messages 7 21 Installation Problems 7 22 Clearing an E2 Paper Jam 7 23 Correcting Miscellaneous Paper Feeder Problems 7 24 Removing the 550 Sheet Feeder 7 28 Moving the 550 Sheet Feeder 7 30 Moving the Printer and 550 Sheet Feeder a Short Distance 7 30 Moving the Printer and 550 Sheet Feeder a Long Distance 7 30 Chapter 8 Using the Envelope Feeder 8 1 About the Envelope Feeder 8 2 Installing the Envelope Feeder 8 3 Testing the Envelope Feeder 8 7 Selecting Print Media 8 8 Paper and Print Media To Avoid 8 8 Correct Paper Storage 8 9 Print Media Weight Type and Size 8 9 Oct 02 Oki B6100 User Guide vii Loading the Envelope Feeder 8 10 Solving Envelope Feeder Problems 8 12 Envelopes Become Creased when Printing 8 13 Interpreting Envelope Feeder Error Messages 8 15 Correcting Miscellaneous Envelope Feeder Problems 8 15 Maintaining the Envelope Feeder 8 19 Cleaning the Exterior of the Envelope Feeder 8
21. and OFF 2 Press SELECT to save this setting Output Tray This submenu allows you to choose a default output tray from a list of all installed output trays Face Down Tray Face Down Tray Offset Tray optional 1 Press NEXT or PREVIOUS to scroll through the list of available output trays 2 Press SELECT to set a tray as the default Oct 02 3 10 Oki B6100 User Guide Paper Menu Media Size Type Front Tray Size Type Press NEXT or PREVIOUS to scroll This submenu allows Size Letter LEF Front Tray Front Tray through the list of available sources of you to set the media Type Plain Letter A4 Plain paper size and type for the Tray 1 BS A5 Transparency Press SELECT to choose a tray Front Tray and set the Type Plain Statement Prepunched Press NEXT or PREVIOUS to toggle medial type for all other Tray 2 optional Executive Letterhead between MEDIA SIZE and MEDIA trays Type Plain C5 Envelope Colored TYPE Tray 3 optional DL Preprinted Press SELECT to choose either Type Plain Envelope Bond Label Press NEXT or PREVIOUS to scroll Com10 Card Stock through the available sizes or types Envelope Postcard Press SELECT to set a size or type Monarch Envelope Envelope Other Legal Folio A6 Other Trays Plain Transparency Prepunched Letterhead Colored Preprinted Bond Other Tray Linking On On Press NEXT or PREVIOUS to toggle This sub
22. driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option About the Duplexer The duplexer is a customer installed optional device that enables automatic printing on both sides of a sheet of paper The duplexer is designed to be mounted inside the printer just below the exit transport in the paper path The duplexer drives a single sided print partially out of the exit transport then reverses the direction and pulls the printed page back into the printer to print the second side The printer can image two pages at a time Therefore the duplex unit will pro cess two pages sides 1 and 3 then re feed these pages for sides 2 and 4 Major Components of the Duplexer The following figure shows the major components of the option Oct 02 Oki B6100 User Guide 6 3 Installing the Duplexer Installing the Duplexer NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver
23. envelope feeder cannot operate If a door is not firmly closed the interlock switch may not be fully activated tresulting in an inoperative envelope feeder Test the printer by printing a few sheets from the main tray If you cannot print a sheet of paper from the main tray and the printer does not display an error code go to Inoperative Printer on 5 3 If you can print a sheet of paper from the main tray proceed to the next step Examine the printer driver settings to make sure the envelope feeder is available as an installed option If the envelope feeder is correctly set as an installed option reload the printer driver soft ware The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the Installation Guide for instructions on installing the driver Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice Oct 02 Oct 02 Oki B6100 User Guide 8 17 Solving Envelope Feeder Problems Feeder Operates Erratically The following characteristics define this envelope feeder problem m The envelope feeder does not function correctly m The envelope feeder does not feed paper or feeds paper without a request m The control panel does not display an error code The following procedure guides you through multiple actions that may solve this
24. general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Oct 02 6 6 Oki B6100 User Guide Testing the Duplexer Testing the Duplexer After installing the duplexer use the following procedure to make sure it transports paper cor rectly 1 Turn the printer on by pressing the I on the power switch on the right side of the printer 2 Once the printer has warmed up and displays the Ready message on the control panel display use any software application to print a few duplexed sheets NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option 3 Ifthe duplexer does not transport paper or if the control panel shows an error message refer to Solving Duplexer Problems on page 6 7 Oct 02 Oki B6100 User Guide 6 7 Solving Duplexer Problems Solving Duplexer Problems Oct 02 When there is a p
25. installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Use the following procedure to install two paper feeders 1 Remove the paper feeders from their packaging and remove any packing tape or card board inserts Set aside the small plastic bags each containing three thumbscrews 2 Place one paper feeder on a sturdy level surface NOTE Do not move the printer when the paper feeder is installed 3 Align the three holes on the bottom of the upper feeder with the three stubs on the lower feeder and place the upper paper feeder on top of the lower paper feeder Oct 02 7 10 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 4 Insert the three thumbscrews supplied with the paper feeder into the two holes on the base of the upper paper feeder and turn them until tight NOTE Installing the paper feeder while the printer is on may damage the printer or the paper feeder Oct 02 Oki B6100 User Guide 7 11 Installing the 550 Sheet Paper Feeders 7 Close the front tray and
26. jams Oct 02 2 22 Oki B6100 User Guide Loading the Front Tray Oct 02 Oct 02 ae Ly D oF ae es OU Understanding and Navigating the Control Panel Menus In this Chapter About this Chapter on page 3 2 Control Panel Features on page 3 3 Navigating the Control Panel Menus on page 3 6 Menu Structure on page 3 8 Paper Menu on page 3 9 Interface Menu on page 3 11 PS Menu on page 3 13 PCL Menu on page 3 14 System Menu on page 3 17 Quality Menu on page 3 19 Functions Menu on page 3 20 Status Menu on page 3 21 3 2 Oki B6100 User Guide About this Chapter This chapter explains the control panel and its functions It explains how to navigate throughout the various menus and submenus that allow you to view and change the printer settings NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any settings from the printer menu or printer front panel Oct 02 Oki B6100 User Guide 3 3 Control Panel Features Control Panel Features The control panel is located on the front of the printer It contains the display indicators and pushbuttons that allow you to view and change the printer settings NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any se
27. of 0 will cause printer to wait indefinitely for a manual feed Oct 02 3 14 Oki B6100 User Guide PCL Menu PCL Menu NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any settings from the printer menu or printer front panel The PCL Menu provides access to the PCL settings Use the following procedure to enter the PCL menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text PCL Menu is shown on the second line of the dis play 3 Press the SELECT button to enter the PCL menu Press the NEXT button to move through the submenus Print PS Errors Manual Feed TO 5 Press the SELECT button to enter a submenu 6 Use the procedures in the following table to access and change the PCL settings Submenus Default Setting Available Settings Procedure for Changing Setting Orientation Portrait Portrait 1 Press NEXT or PREVIOUS to This submenu allows Landscape toggle between PORTRAIT and you to choose the LANDSCAPE orientation of the 2 Press SELECT to choose and page save an orientation Font Source Internal Internal 1 Press NEXT or PREVIOUS to This submenu allows scroll through the available font you to choose a font sources source 2 Press SELECT to choose and set a source Font Number 0 Numbers 0 1 Press NEXT or PREVIOUS to This submenu allow
28. out replace the outlet Test for voltage present by plugging an AC electrical device such as a lamp into the AC wall outlet If the lamp does not light inspect the building circuit breakers or check for a broken AC wall outlet A circuit breaker trips because there was an overload on the line A tripped breaker may indicate that you have too many AC devices working off the same line or that you have faulty building wiring If the breaker is not tripped but the lamp doesn t light when plugged into the outlet replace the outlet or have an electrician check the line Turn the printer off and wait 20 minutes then turn the printer on Thermal sensors may have shut down the printer Waiting 20 minutes for the printer to reset may return the printer to normal operation A thermal shutdown may indicate there is a more serious problem with the printer If the problem reoccurs call for service Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice Oct 02 Oct 02 Oki B6100 User Guide 5 27 Miscellaneous Problems Printer Operates Erratically The following characteristics define this type of problem The printer does not function correctly The printer may go into frequent warm up The control panel may display garbled characters The printer may lose power or stop printing for no apparent reason The control panel does not display an error code The follow
29. paper jam in this location 1 Pull on the recessed area on the rear of the offset catch tray to open the rear cover Oct 02 Oct 02 Oki B6100 User Guide 9 13 Solving Offset Catch Tray Problems 4 Squeeze the latch on the upper part of the rear cover and pull the cover toward you to open it Remove any paper that is stuck behind the rear cover NOTE If the main paper tray is in the extended position Legal 13 14 or A4 remove the tray before opening the rear cover 5 Close the rear cover 9 14 Oki B6100 User Guide Solving Offset Catch Tray Problems Correcting Miscellaneous Offset Catch Tray Problems Some offset catch tray problems may not cause an error message and may not interfere with the operation of the printer If you are experiencing one of the problems listed below and there is no error message shown on the control panel display refer to the procedures in the following sec tions to check the possible causes of the specific problem m Inoperative offset catch tray m Erratic operation m Unusual noise NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will
30. problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option 1 Open and then firmly close all of the printer and envelope feeder doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the envelope feeder can operate When a door is open the interlock switch is not activated and the envelope feeder cannot operate If a door is not firmly closed the interlock switch can bounce between being activated and being not activated This confuses the system and causes erratic operation 2 Reinstall the printer driver software The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexp
31. remove any printed sheets from the output paper tray 9 Lift the printer and lower it onto the two stacked paper feeders aligning the pegs on the upper paper feeder with the holes on the bottom of the printer gt 0 NOTE Be sure to lower the printer gently Components inside the printer may be damaged by lowering it quickly Oct 02 7 12 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 10 Insert the three thumbscrews supplied with the paper feeder into the holes on the base of the printer 12 Insert the paper trays all the way into the paper feeders making sure each tray is properly seated 13 Connect the AC power cord to the printer and the AC wall outlet Oct 02 Oct 02 Oki B6100 User Guide 7 13 Installing the 550 Sheet Paper Feeders 14 Turn the printer on by pressing I on the power switch on the left front of the printer NOTE If an error message appears on the control panel display see Warning Messages and Error Messages on page 5 31 NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you
32. that attaches to the front of the printer The tray holds 50 to 100 envelopes or postcards depending on the type of media Oct 02 Oki B6100 User Guide 8 3 Installing the Envelope Feeder Installing the Envelope Feeder NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Before you begin the installation procedure remove the option from its packaging and remove any shipping tape or cardboard inserts Verify that you have received the following items SASE EEE Installation Sheet Envelope Feeder Oct 02 8 4 Oki B6100 User Guide Installing the Envelope Feeder Use the following procedure to install the option WARNING Before installing any options turn the printer off by pressing O on the power switch on the right side of the unit and disconnect the power cord from the AC outlet These precautions are necessary to avoid the risk of electric shock 1 Turn the printer off by pressing O on the power switch on the right side of the uni
33. the printer Allows you to replace the print cartridge or remove jammed paper CAUTION The fuser becomes very hot while the printer is operating If you need to remove the print cartridge to remove a paper jam turn the power off and wait at least 10 minutes before removing the print cartridge and touching the fuser Figure 1 6 Internal Parts of the Printer Rear 16 Fuser Fixes toner onto the paper 17 Rear Cover Provides access to the interior of the printer Allows you to install the optional duplexer or remove jammed paper Oct 02 1 8 Oki B6100 User Guide Parts of the Printer Figure 1 7 Control Panel 18 LCD Display 19 20 Shows error messages and other status mes sages also displays menus submenus and set tings LED Indicators Show printer status Pushbuttons Allow you to navigate through menus place a printer offline or cancel a print job jos Ready Active Power O J Start Stop gt 0 O Cancel x Select Ee Oct 02 Oki B6100 User Guide 1 9 Optional Printer Accessories Optional Printer Accessories The following figure shows all of the available accessories as installed on the printer Oct 02 NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer drive
34. want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option 7 14 Oki B6100 User Guide Testing the 550 Sheet Feeder Testing the 550 Sheet Feeder After installing the 550 sheet paper feeder use the following test procedure to verify that the feeder is operating correctly 1 Turn the printer on by pressing the I on the power switch on the right side of the printer 2 Once the printer has warmed up and displays the Ready message on the control panel display use any software application to print a few sheets from each of the feeder trays NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option 3 Ifthe feeder does not feed paper or if the control panel displays an error message refer to Solving 550 Sheet Feeder Problems on page 7 20 Selecting Print Media Your printer can print on a variety of media including plain paper labels transparencies and
35. with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Make sure that the offset catch tray is firmly attached to the printer If the offset catch tray is firmly attached but the offset catch tray is still inoperative return to the installation procedure and carefully repeat all of the installation steps 3 Ifthe offset catch tray is still inoperative after reinstallation remove it from the printer so you can run tests on the printer alone 4 Print a few sheets of paper to the main output tray to make sure the printer is still opera tional e If the printer is operational when the offset catch tray is not attached contact either your sales representative or a service technician and report your problem e If the printer is not operational when the offset catch tray is not attached refer to TInoperative Printer on page 5 3 for procedures to correct printer problems After correcting the printer problem return to this chapter to reinstall the offset catch tray 9 12 Oki B6100 User Guide Solving Offset Catch Tray Problems Clearing an Offset Catch Tray Paper Jam If an E6 error code precedes the error message on the first line of the control panel display paper has jammed at the offset catch tray Use the following procedure to clear a
36. your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option About the 550 Sheet Feeder The 550 sheet feeder is an optional single tray paper feeder that attaches under the printer The feeder holds a universal paper tray that accommodates a variety of print media and holds a max imum of 550 sheets of standard weight paper The printer supplies all of the operating power that is needed by the feeder and motors and circuit boards internal to the feeder provide the feeder with drive and operational logic At the start of a print run the feeder motor switches on and begins to feed a sheet of paper out of a selected tray Rubber rollers drive the sheet out of the tray through the feeder and into the printer Sensors monitor the progress of the paper as it travels through the feeder The 550 sheet feeder can be installed in the following configurations m Printer and one 550 sheet feeder m Printer and two 550 sheet feeders Oct 02 Oct 02 Oki B6100 User Guide 7 3 About the 550 Sheet Feeder Major Components of the 550 Sheet Feeder The following illustration shows the major components of the 550 sheet feeder Mounting Pins Universal Paper Tray 7 4 Oki B6100 User Guide Installing the 550 Sheet Pape
37. 21 22 Press the NEXT button until the desired interpreter is shown on the second line of the dis play The available interpreter settings include Auto Switch PCL and PostScript 3 Press the SELECT button to select the interpreter that you chose in the previous step After you have pressed the SELECT button the first line of the display should contain the text USB Setup and the second line should contain the text Interpreter Press the NEXT button until the text Format is shown on the second line of the display Press the SELECT button to enter the format submenu Press the NEXT button until the desired format is shown on the second line of the display The available format settings include Raw Normal and Binary Press the SELECT button to select the format setting that you specified in the previous step After you have pressed the SELECT button the first line of the display should con tain the text USB Setup and the second line should contain the text Format Press the RETURN button twice to return to the main menu Press the START STOP button to exit the menu system USB Resources If you would like more information about USB refer to the www usb org website This organi zation is responsible for the determining the USB standard and has a number of FAQ s available that should answer most questions Oct 02 Oki B6100 User Guide 2 11 Selecting Print Media Selecting Print Media Your prin
38. D oF ae In this Chapter About this Chapter on page 2 2 Connecting the Power Cord on page 2 2 Turning Power On and Off on page 2 3 Connecting the Printer to the Host Computer on page 2 4 Selecting Print Media on page 2 11 Loading the Universal Paper Tray on page 2 15 Oct 02 2 2 Oki B6100 User Guide Connecting the Power Cord About this Chapter This chapter provides information concerning the daily use of the printer including procedures for connecting the printer and loading print media and guidelines for selecting print media Connecting the Power Cord Use the following procedure to connect the power cord 1 Insert the power cord into the AC connector on the rear of the printer 2 Verify that the power switch of the printer is in the O off position Then insert the plug of the power cord into the AC outlet Oct 02 Oki B6100 User Guide 2 3 Turning Power On and Off Turning Power On and Off Use the following procedure to turn the printer on 1 Turn the printer on by pressing I on the power switch on the left front of the printer The status message Loading appears on the display This message indicates that the printer is warming up and is not ready to print After about 65 seconds the status message changes to Ready indicating that the printer is ready to print Loading Ready
39. Image Quality Problems on page 5 20 Miscellaneous Problems on page 5 25 Warning Messages and Error Messages on page 5 31 Printing a Test Page or Configuration Summary on page 5 34 5 2 Oki B6100 User Guide Installation Problems About this Chapter This chapter describes the problems that you may encounter when using your printer and pro vides procedures for resolving the problems This chapter also lists the warning and error mes sages that appear on the control panel display There are four basic types of printer problems Installation problems If there is a problem with the printer when you first turn in on refer to Installation Prob lems on page 5 2 for information about possible installation problems Paper Jams If there is a paper jam refer to Paper Jams on page 5 5 for procedures to remove the jam Print quality problems If the finished prints delivered to the output tray display image problems such as image black spots or vertical lines on the page refer to Print Image Quality Problems on page 5 20 and complete the procedure provided for the specific image problem that you have encountered Miscellaneous problems If you have a printer problem but the control panel does not display a warning message or error message refer to Miscellaneous Problems on page 5 25 and follow the directions for correcting that problem Many of these printer problems are indicated by a wa
40. Installation Problems Noise Smoke or Smell If you notice unusual noise smoke or smell after turning the printer on turn the printer off immediately and disconnect it from the AC wall outlet Use the following procedure to deter mine the cause of and alleviate the problem 1 Refer to the pictorial unpacking sheet and the Installation Guide included in the printer packaging and make sure you have removed all shipping spacers and protective tape from the inside of the printer the paper trays and the print cartridge 2 Open the covers on the printer and carefully inspect the fuser area Remove any pieces of paper that may be stuck in the fuser CAUTION To remove the paper near the fuser turn the printer off and wait at least 10 minutes to allow the fuser to cool before removing the paper 3 Check the inside of the printer for any obviously broken or detached parts If you find a broken part contact your retailer or sales representative 4 Check the exterior of the printer for broken covers If you find a broken cover contact your retailer or sales representative 5 Verify that the AC wall outlet is the correct voltage for your printer 6 Remove any paper you have loaded in the main tray check the inside of the tray well for stray sheets of paper and reload the paper into the main tray 7 Connect the printer to the AC wall outlet and turn the printer on by pressing the I on the power switch on the right side of
41. Use the pulldown window to select the option Activate the option Before you begin the installation procedure remove the option from its packaging and remove any shipping tape or cardboard inserts Verify that you have received the following items SASE Seat Se SD Duplexer Installation Sheet Duplexer Figure 6 1 Contents of Duplexer Shipping Box Oct 02 6 4 Oki B6100 User Guide Installing the Duplexer Use the following procedure to install the duplexer 1 Turn the printer off and remove the AC plug from the AC wall outlet 2 If you are using the paper tray in its extended position Legal 13 14 or A4 remove the paper tray from the printer g Oct 02 Oki B6100 User Guide 6 5 Installing the Duplexer 4 Slide the tabs on the left and right sides of the duplexer into the channels inside the printer and push the duplexer completely into the printer 5 Push the green tabs on the sides of the duplexer out toward the sides of the printer to secure the duplexer to the printer 6 Close the rear cover NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the
42. Wait Timeout 20 0 99999 1 Press NEXT or PREVIOUS to This submenu allows you to increase increase or decrease each digit of the or decrease the length of time in five digit number seconds that the printer will remain 2 Press SELECT set one digit and in the waiting state a job is being move to the next digit processed no end of file has been 3 Press SELECT after changing the last detected and there is no more data to process This setting applies to both PCL and PostScript print jobs digit to save this setting Oct 02 Oki B6100 User Guide System Menu 3 18 Job Timeout 0 0 99999 Press NEXT or PREVIOUS to This submenu allows you to increase increase or decrease each digit of the or decrease the time limit in five digit number seconds for PostScript jobs A 0 Press SELECT set one digit and setting indicates no timeout This move to the next digit setting applies only to PostScript Press SELECT after changing the last jobs digit to save this setting Jam Recovery On On Press NEXT or PREVIOUS to toggle This submenu allows you to turn jam Off between ON and OFF recovery on or off Press SELECT to save this setting Hex Print Off On Press NEXT or PREVIOUS to toggle This submenu allows you to print Off between ON and OFF hexadecimal characters Press SELECT to save this setting Reset Toner Life Press SELECT to reset the toner page count Oct 02 Qu
43. al logic The offset catch tray can be installed with only the printer or it may be installed with other paper handling options Figure 9 1 Offset Catch Tray installed with other paper handling options Oct 02 Oki B6100 User Guide 9 3 About the Offset Catch Tray Major Components of the Offset Catch Tray The following illustration shows the major components of the offset catch tray 1 Paper Guide 2 Output Tray 3 Paper Stop 4 Fitting Figure 1 2 Offset Catch Tray Major Components Oct 02 9 4 Oki B6100 User Guide Installing the Offset Catch Tray Installing the Offset Catch Tray NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Before installing the offset catch tray remove it from its packaging and verify that you have received an offset catch tray and that it is in good condition If any part of the offset catch tray is missing or damaged contact your dealer Throughout this procedure the different sid
44. ality Menu Oki B6100 User Guide Quality Menu 3 19 NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any settings from the printer menu or printer front panel The Quality Menu provides access to the printer settings that are related to print quality Use the following procedure to enter the Quality Menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text Quality Menu is shown on the second line of the display 3 Press the SELECT button to enter the system menu 4 Press the NEXT button to move through the submenus Resolution Toner Saver and Enhancement 5 Press the SELECT button to enter a submenu 6 Use the procedures in the following table to access and change the system settings Submenus Default Setting Available Settings Procedure for Changing Setting Resolution 600 dpi 600 dpi 1 Press NEXT or PREVIOUS to scroll This submenu allows you to set the 1200 dpi through the available resolutions resolution dpi 2 Press SELECT to choose and set the dpi Toner Saver Off Off On 1 Press NEXT or PREVIOUS to scroll This submenu allows you to through the available toner settings choose from several toner saving 2 Press SELECT to choose and save this settings setting Print Density 5 1 7 1 Press NEXT or PREVIOUS to scroll This submenu allows you to adjust 1
45. an hold up to 1750 sheets of standard weight paper depending upon the options installed The printer can be configured in the following three variations m Printer 550 sheets m Printer with 550 sheet feeder 1100 sheets m Printer with two 550 sheet feeders 1650 sheets The following table shows the five configurations and the breakdown of paper capacity Front Tray Tray 1 Tray 2 Tray 3 Total Paper standard standard option option Capacity 550 550 100 550 650 550 550 1100 100 550 550 1200 550 550 550 1 650 100 550 550 550 1 750 If you want to use paper that is an odd size or weight you must use the front paper tray The front tray can hold the following quantities of print media Envelopes 10 Transparencies 30 Labels 30 Standard Paper 100 Other paper Stack Height 11 5mm Standard Postcard 30 Use in Front Tray Do not use Fully covered with labels Shiny backing sheet exposed NOTE Expect a slight reduction in image quality when you print on envelopes labels transparencies or postcards Oct 02 2 14 Oki B6100 User Guide Selecting Print Media Print Media Weight Type and Size The following table defines print media that you can use in each of the paper sources and also indicates the feed orientation l
46. and complete the recommended procedure m Ifthe printer control panel displays an error message or an error code refer to Interpret ing Offset Catch Tray Error Messages on page 9 10 m If you have an offset catch tray problem but the printer control panel does not display an error message or error code refer to Correcting Miscellaneous Offset Catch Tray Prob lems on page 9 14 and follow the directions for correcting that problem NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Interpreting Offset Catch Tray Error Messages The printer control panel displays error messages when there is a problem with the printer or any of the optional paper handling components The following table lists all of the error mes sages associated with the offset catch tray the possible cause of the error and the action to take to correct the problem If the control panel shows an error message that concerns another part of the printer refer to Print Image Quality Pr
47. announce that New Hardware has been found In either case install the driver required for your printer at this time After the printer has been installed make sure that it prints to the GNUSBn port Ensure that the Spooler settings for the printer have Disable bi directional support for this printer checked Your USB printer is now ready to print Oct 02 Oct 02 Oki B6100 User Guide 2 9 Connecting the Printer to the Host Computer Installation for Mac OS 8 6 1 Power on the printer and the host computer 2 Ensure that the Apple LaserWriter Software is installed 3 Attach the USB cable to the host and the printer Note that the printer is considered a self powered device and as such may be plugged into any available USB port on the Macin tosh including the one on the keyboard 4 Open the Desktop Printer Utility installed when you installed the Apple Laser Writer Software 5 Choose the correct driver to use depending on the printer you are installing 6 Choose Printer USB and press OK 7 Choose the PPD file that corresponds to your printer 8 Choose the correct printer 9 Press Create 10 You now have a desktop shortcut to the USB printer and are ready to print Using the USB Port If you would like to use the USB port instead of the parallel port use the following procedure to turn the USB port on and change the USB interface and format settings on the printer 1 Press the MENU button
48. aper in the paper trays with newly opened paper The paper in the trays may be damp or damaged resulting in poor image quality New paper may correct the problem Replace the print cartridge with a new one The print cartridge may have reached end of life or is damaged Disconnect then reconnect the interface cable that runs between the printer and the host computer There may be a bad connection between the printer and the computer Reconnecting both ends should reestablish a good electrical connection If you have another interface cable available substitute that cable for the one currently connecting the printer and the com puter Reinstall the printer driver software The printer driver software that is running on the host computer may be damaged Rein stalling the software is an easy and inexpensive way to isolate or eliminate the source of the problem Refer to the Installation Guide for instructions on installing the driver Call your service technician This image quality problem may be caused by a malfunctioning or broken component that requires service Oct 02 Oki B6100 User Guide 5 25 Miscellaneous Problems Miscellaneous Problems Some printer problems may not generate error codes or produce observable print image defects These miscellaneous problems may effect only the printer or they may effect things outside of the printer such as the room lights or a nearby radio receiver Oct 02 This section contains
49. aper or print media that has any of the following characteristics Does not meet the paper and media size and weight specifications for this printer Is not labeled for use with xerographic printers or xerographic copiers Cannot withstand temperatures of up to 310 F 155 C Is in a sealed package that is obviously damaged or wet Is excessively wrinkled curled torn or warped Is folded or creased Has either an extremely slick surface or an extremely textured surface Has an exposed adhesive surface Has paper pieces glued or taped to the media Has staples or paper clips attached Is categorized as thermal paper coated paper or carbon paper Is an envelope that is embossed is made of extremely thick paper or is padded Is an envelope that has metal clasps Is a sheet of labels that has the backing sheet exposed between individual labels Oct 02 Oct 02 Correct Paper Storage It is important to store paper correctly prior to placing it in the printer since improper storage can cause frequent paper jams and poor print quality Use the following guidelines when storing paper for use in the printer Oki B6100 User Guide 8 9 Selecting Print Media Store reams of paper on a flat surface and always store them stacked horizontally Store reams of paper in an area away from both direct sunlight and high humidity Open sealed reams only when you are ready to load the paper into the paper tray and always close and seal partial reams of
50. arance of the offset catch tray Turn the printer off by pressing O on the power switch on the right side of the printer 2 Remove the plug of the AC power cord from the AC wall outlet 3 Using a soft cloth slightly damp with cold water wipe the offset catch tray covers and tray faces Use a very mild non abrasive soap to remove heavy dirt and toner stains CAUTION Do not use solvents or abrasive cleaners to clean offset catch tray covers Use only cold water and a very mild soap to clean covers 4 Using a soft dry cloth thoroughly dry the covers and tray faces 5 Insert the plug of the AC power cord into the AC wall outlet and turn the printer on by pressing I on the power switch on the right side of the printer Oct 02 Oki B6100 User Guide 9 19 Moving the Offset Catch Tray Moving the Offset Catch Tray Oct 02 Moving the Offset Catch Tray a Short Distance Use the following procedure to move the offset catch tray a short distance 1 oo oe ee Turn the printer off by pressing the O on the power switch on the right side of the printer Disconnect the plug of the AC power cord from the AC wall outlet Disconnect the printer from the host computer Wait 30 minutes for the printer to cool before moving the printer Remove the toner cartridge and cover it with an opaque plastic sheet With the help of another person grasp the recessed areas on the bottom of the printer and lift the printer Care
51. arters at 856 222 5276 Spanish only Oki Data Contact Locations United States Oki Data Americas Inc 2020 Bishops Gate Blvd Mt Laurel NJ 08054 USA Phone 1 800 654 3282 USA and Canada only Fax 1 856 222 5247 Canada Oki Data Americas Inc 2735 Matheson Blvd East Unit 1 Mississauga Ontario L4W 4M8 Canada Phone 1 800 654 3282 USA and Canada only Fax 1 905 238 4421 Mexico Oki Data de Mexico S A de C V Mariano Escobedo No 748 8 Piso Col Anzures e p 11590 Mexico DF Phone 52 55 5263 8780 Fax 52 55 5263 8785 Brazil Oki Data do Brasil Ltda Rua Alexandre Dumas 2220 80 andar Chacara Santo Antonio 04717 004 Sao Paulo SP Brazil Phone 5511 3444 3500 Fax 5511 3444 3501 Support Center 0800 11 55 77 e mail okidata okidata com br Oct 02 Oki B6100 User Guide A 5 Oki Part Numbers Oki Part Numbers The following tables list Oki part numbers for the Oki B6100 printer options and consumables Printers Oki Part Number Description 62419101 110V B6100 Laser Printer North America 62419102 220V B6100 Laser Printer Europe Consumables Oki Part Number Description 52113701 B6100 Print Cartridge Options Oki Part Number Description 70045201 OkiLAN 61E Network Interface Option Kit 70045301 B6100 550 Sheet Feeder w Universal Paper Tray Option Kit 70045401 B6100 Envelope Feeder Option Kit 70045501 B6100 D
52. cated near the center of the tray These guides allow you to adjust the size of the area that holds paper NOTE The following procedure shows you how to load paper into the main paper tray To load paper into the optional 550 sheet paper feeder simply complete the procedure using the 550 sheet paper tray and feeder rather than the main paper tray Use the following procedure to load paper into the 550 sheet universal paper tray 1 Place the paper tray on a level surface 2 Squeeze the locking mechanism on the rear length guide lift it up and slide it all the way to the rear of the tray Oct 02 2 16 Oki B6100 User Guide Loading the Universal Paper Tray 3 Ifthe paper you are using is longer than A4 11 7 inches 297 cm press the square green button on the bottom of the paper tray to release the rear of the tray and pull the tray out to extend it This is known as the extended position Oct 02 Oki B6100 User Guide 2 17 Loading the Universal Paper Tray 5 Verify that the paper tray plate has dropped down into the base of the paper tray If the tray is locked in the up position pull the lever near the front of the tray to release the plate or push the paper tray completely into the printer and then remove it CAUTION Do not overload the tray Verify that the paper stack is beneath the retaining clips on both sides of the tray Fan paper before placing it in the tray and place paper in the tray with th
53. cian This problem may be caused by a malfunctioning or broken component that requires ser vice Oct 02 Oct 02 Oki B6100 User Guide 6 15 Solving Duplexer Problems Duplex Makes Unusual Noises The following characteristics define this duplexer problem m The duplexer makes unusual noises or makes more noise than usual either while idle or while printing m The duplexer feeds paper without a problem m The control panel does not display an error code The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Open the rear cover of the printer and inspect the inside of the duplexer for jammed paper or obviously broken components Broken components or scraps of paper lodged inside the duplexer may be brushing against moving parts and causing the noise 2 Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice 6 16 Oki B6100 User Guide Removing the Duplexer Removing the Duplexer Use the following procedure to remove the duplexer 1 Turn off the printer and disconnect the AC power cord from the AC wall outlet 2 If you are using the paper tray in its extended position L
54. control panel displays a warning or error message refer to the following tables and complete the actions recommended for the specific message that is shown Warning Messages Table The following table lists warning messages possible causes and the actions required to correct each cause Warning Message Possible Cause Action Line 2 of display Paper Out Tray 1 There is no paper in Tray 1 Add paper to the tray Paper Out Tray 2 There is no paper in Tray 2 Add paper to the tray Paper Out Tray 3 There is no paper in tray 3 Add paper to the tray Output Tray Full The output tray is full Remove paper from the tray Offset Tray Full The offset output tray is full Remove paper from the tray Toner Low The toner is low Replace the print cartridge soon Maintenance Req Maintenance is required Call service 5 32 Oki B6100 User Guide Warning Messages and Error Messages Error Messages Table The table below lists error messages the possible causes of each error and the actions required to recover from each error Error Message Error Message Possible Cause Action Line 1 Line 2 E2 JAM MISFEED Remove Paper There is a paper jam Remove the jammed paper from E3 JAM FUSER inside the printer the indicated location E4 EXIT JAM See Paper Jams on page 5 5 for E6 JAM OFF TRAY information about removing paper E7 JAM DUPLEX jams E5 COVER OPEN Close Top Cover The top
55. cover is open Close the top or rear cover E5 COVER OPEN Close Rear Cover The rear cover is open Close the offset tray cover J3 TONER CART Install Reset The print cartridge is not installed or an incorrect cartridge is installed Install the correct print cartridge according to the specifications Replacing the Print Cartridge on page 5 3 TRAY 1 MISSING Insert Tray Tray 1 is not in the printer Insert the tray full TRAY 2 MISSING Insert Tray Tray 2 is not in the Insert the tray optional feeder TRAY 3 MISSING Insert Tray Tray 3 is not in the Insert the tray optional feeder LOAD PAPER TRAY1 Paper Size Paper Tray 1 is empty Load paper into the tray Type LOAD PAPER TRAY2 Paper Size Paper Tray 2 is empty Load paper into the tray Type LOAD PAPER TRAY3 Paper Size Paper Tray 3 is empty Load paper into the tray Type LOAD PAPER FRONT Paper Size Paper The front tray is empty Load paper into the tray Type PAPER SIZE ERROR Paper Size Press The paper size is not Check paper size specifications and Start supported by the printer load paper that meets specifications OUTPUT TRAY FULL Remove Paper The output tray is full Remove paper from the tray OFFSET TRAY FULL Remove Paper The offset output tray is Remove paper from the tray Oct 02 Oct 02 Oki B6100 User Guide 5 33 Warning Messages and Error Messages E
56. cteristics define this offset catch tray problem m The offset catch tray does not offset printed sheets m The offset catch tray transports paper without a problem m The control panel does not display an error code The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire pro cedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Open the offset catch tray cover and inspect the inside for jammed paper or obviously damaged parts Broken components or scraps of paper lodged inside the offset catch tray may be wedged against moving parts preventing the offset roll from moving 2 Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice 9 18 Oki B6100 User Guide Maintaining the Offset Catch Tray Maintaining the Offset Catch Tray The offset catch tray requires very little maintenance however with normal use you will need to perform some routine maintenance tasks such as cleaning Cleaning the Exterior of the Offset Catch Tray Through normal use the exterior of the offset catch tray may become dirty or stained with toner Although exterior dirt should not affect printer performance an occasional exterior cleaning may be necessary to maintain the appe
57. daily use you will need to perform some routine mainte nance procedures including replacing consumable items and cleaning the printer This chapter also contains information about moving and storing the printer Chapter 5 Troubleshooting This chapter describes the problems that you may encounter when using your printer and pro vides procedures for resolving the problems This chapter also lists the warning and error mes sages that appear on the control panel display Chapter 6 Using the Duplexer This chapter provides all of the information necessary to install use and maintain the duplexer Oct 02 Oct 02 Oki B6100 User Guide xi About this Manual Chapter 7 Using the 550 Sheet Feeder This chapter provides all of the information necessary to install use and maintain the 550 sheet paper feeder option including procedures for cleaning the feeder and removing paper jams Chapter 8 Using the Envelope Feeder This chapter provides all of the information necessary to install use and maintain the envelope feeder including procedures for removing paper jams Chapter 9 Using the Offset Catch Tray This chapter provides all of the information necessary to install use and maintain the offset output tray including procedures for cleaning and removing paper jams Appendix A Customer Support and Part Numbers This appendix directs you to sources of help and information and also lists the part numbers for the printer s
58. detailed procedures for correcting the following problems Printer is Inoperative Printer Operates Erratically Printer Makes Unusual Noises Room Lights Dim or Flicker When Printer Starts Printer Interferes with Nearby Radio or Television Reception 5 26 Oki B6100 User Guide Miscellaneous Problems Printer is Inoperative The following characteristics define this type of problem The printer appears to have no power The control panel does not light up or display characters The printer motors do not run and the printer does not warm up The control panel does not display an error code The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire pro cedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 2 Make sure that you push the I Jon the main power switch to turn on the printer Check to make sure the AC power cord is firmly plugged into the AC wall outlet and that the other end of the AC power cord is firmly plugged into the printer Sometimes the AC power cord is only partially plugged in and is not making good electri cal contact If the AC power cord keeps working loose you might consider moving the printer to a safer location If the AC wall outlet is broken allowing the power cord to eas ily fall
59. e Configuration 1 xiii Chapter 1 Oct 02 Getting Started 1 1 Safety Precautions 1 2 Handling the Printer 1 2 Package Contents 1 3 CD ROM Contents 1 3 Printer Location Requirements 1 4 Printer Weight and Dimensions 1 4 Space Requirements 1 4 Environment 1 5 Parts of the Printer 1 6 Optional Printer Accessories 1 9 Paper Path 1 10 iv Oki B6100 User Guide Chapter 2 Using the Printer 2 1 Connecting the Power Cord 2 2 Turning Power On and Off 2 3 Connecting the Printer to the Host Computer 2 4 Parallel Port 2 5 USB Port 2 7 Selecting Print Media 2 11 Paper and Print Media To Avoid 2 11 Correct Paper Storage 2 11 Recommended OKI Print Media 2 12 OKI Bright White Proofing Paper 2 12 OKI Premium Envelopes 2 12 OKI Premium Color Transparencies 2 12 OKI Premium Card Stock 2 12 Print Media Capacities 2 13 Print Media Weight Type and Size 2 14 Loading the Universal Paper Tray 2 15 Loading the Front Tray 2 20 Chapter 3 Understanding and Navigating the Control Panel Menus 3 1 Control Panel Features 3 3 LCD Display 3 3 LED Indicators 3 4 Pushbuttons 3 5 Navigating the Control Panel Menus 3 6 Menu Structure 3 8 Paper Menu 3 9 Interface Menu 3 11 PS Menu 3 13 PCL Menu 3 14 System Menu 3 17 Quality Menu 3 19 Functions Menu 3 20 Status Menu 3 21 Chapter 4 Maintaining the Printer 4 1 Replacing Printer Components 4 3 Replacing the Print Cartridge 4 3 Oct 02 Oki B6100 User Guide v
60. e may be transmitted through the AC line In difficult interference cases you may have to dedicate an entire AC line to the printer Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice Oct 02 Oki B6100 User Guide 5 31 Warning Messages and Error Messages Warning Messages and Error Messages Oct 02 The control panel display shows a warning message or error message when there is a problem with the printer Some messages indicate routine status conditions such as an empty paper tray while others indicate that a sheet of paper has jammed in a specific area of the printer Some messages indicate more serious printer problems that may require the help of a service techni cian Warning messages use only the second line of the display and indicate conditions that do not prevent the printer from operating For example if Tray 1 is out of paper but the printer is cur rently drawing paper from Tray 2 a warning message will appear on the second line of the dis play indicating that Tray 1 is out of paper but the printer will continue to operate drawing paper from Tray 2 Error messages use both lines of the display and indicate conditions that prevent the printer from operating The first line of an error message contains the error code and type of error The second line of the display contains information about the action required to recover from the error When the
61. e offset catch tray Use the following procedure to clear a paper jam in this location 1 Pull on the recessed area on the rear of the offset catch tray to open the rear cover 3 Close the rear cover of the offset catch tray 4 Squeeze the latch on the upper part of the rear cover and pull the cover toward you to open it If there is paper jammed in the space behind the rear cover remove it Oct 02 Oct 02 Oki B6100 User Guide 5 19 Paper Jams NOTE If the paper tray is in the extended position Legal 13 14 or A4 remove the tray before opening the rear cover 5 Close the rear cover 5 20 Oki B6100 User Guide Print Image Quality Problems Print Image Quality Problems When functioning correctly the printer should produce printed paper that is relatively flat and undamaged containing a fused image of correct intensity without streaks smears spots or missing areas If the printed sheets that your printer produces do not meet these qualifications there is a print image quality problem Minor Print Image Quality Problems can be caused by exhausted or damaged consum ables such as the print cartridge These problems area easily corrected by simply replac ing the consumable m Major Print Image Quality Problems can be caused by a malfunctioning or broken component These problems may require you to call a service technician to determine and c
62. e power cord from the AC outlet 5 Squeeze the latch on the upper left of the rear cover of the printer and pull the cover toward you to open it gu ji ACSA NARR 9 22 Oki B6100 User Guide Removing the Offset Catch Tray 7 Replace the top cover of the printer J 7 Hine Oct 02 Customer Support and Part Numbers lt lt q oO D oF eL lt In this Chapter About this Chapter on page A 2 Oki Data on the Internet on page A 2 Service and Support on page A 3 Service Centers on page A 4 Oki Data Contact Locations on page A 4 Oki Part Numbers on page A 5 Oct 02 A 2 Oki B6100 User Guide Oki Data on the Internet About this Chapter This chapter discusses sources of help information and technical support Oki Data on the Internet www okidata com Your Gateway to OKI Products and Services www okidata com is Oki Data s web site It provides general information about all of the OKI products and services available to you You can use our web site to get Web based support for all OKI products 24 hours a day 7 days a week no waiting download the printer drivers you need read about other customers and how they use OKI products to improve their productivity and enhance their documentation use the Dealer Locator to find a dealer location close to you find out about Oki Data s special promoti
63. e print side down NOTE To avoid paper jams and other paper transportation problems make sure the length and width guides are adjusted to match the paper size and are locked firmly into place 6 Align the edges of the paper and place the paper in the center of the paper tray with the print side down Verify that you place the paper at the center of the paper tray Oct 02 2 18 Oki B6100 User Guide Loading the Universal Paper Tray 7 Squeeze the right width guide lift it up and adjust the guides to match the paper width 8 Squeeze the length guide lift it up and adjust the guide to match the paper length Verify that the length guide is firmly seated into the gradations on the base of the paper tray Oct 02 Oki B6100 User Guide 2 19 Loading the Universal Paper Tray 10 Push the paper tray completely into the printer Verify that the tray is properly seated 11 Use the paper level indicator on the front right of the printer to determine when the paper supply is low Oct 02 2 20 Oki B6100 User Guide Loading the Front Tray Loading the Front Tray The front tray located on the front of the printer can accommodate a maximum of 100 sheets of paper and can also accommodate a maximum of 30 sheets of standard labels transparencies or postcards and a maximum of 10 standard envelopes The tray has two guides that are located on the left and right sides of the tray These guides al
64. e second line of the display Press the SELECT button to enter the port submenu Press the NEXT button until the text Parallel is shown on the second line of the dis play Press the SELECT button to enter the parallel submenu 8 Verify that the second line of the display contains the text On or press the NEXT but 10 11 12 13 14 15 16 17 18 19 20 21 ton until the text On is shown on the second line of the display Press the SELECT button to change the parallel setting to On After you have pressed the SELECT button the first line of the control panel display should contain the text Port and the second line should contain the text Parallel Press the RETURN button to return to the interface menu The first line of the display should contain the text Interface Menu and the second line should contain the text Port Press the NEXT button until the text Parallel Setup is shown on the second line of the display Press the SELECT button to enter the parallel setup submenu Press the NEXT button until the text Interpreter is shown on the second line of the dis play Press the SELECT button to enter the interpreter submenu Press the NEXT button until the desired interpreter is shown on the second line of the dis play The available interpreter settings include Auto Switch PCL and PostScript 3 Press the SELECT button to select the interpre
65. ed sheets without a problem The control panel does not display an error code The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire pro cedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 If the radio television is plugged into the same AC wall outlet as the printer plug either the printer or the radio television into another AC outlet Electrical noise may be transmitted through the AC line You can reduce the noise to the radio television by using a dedicated AC wall outlet for the printer Move the radio television away from the printer Your printer complies with the FCC rules regarding radio television interference caused by digital devices This printer generates uses and may radiate low levels of radio fre quency energy that could interfere with radio and television reception in some installa tions Increasing the distance between the printer and the radio television is a very effective method for reducing minor interference Identify the building circuit breaker that controls the AC outlet to your printer Identify all of the AC outlets that are controlled by that circuit breaker Unplug all devices from the AC outlets that are controlled by that circuit breaker except for the printer Electrical nois
66. egal 13 14 or A4 remove the paper tray from the printer gm Oct 02 Oki B6100 User Guide 6 17 Removing the Duplexer 4 Pull the duplex unit toward you while sliding the left and right tabs inward then grasp the recessed areas on the sides of the duplex unit and remove it from the printer 5 Close the rear cover Oct 02 6 18 Oki B6100 User Guide Removing the Duplexer Oct 02 Oct 02 oo aoa D 5 oF SS sles Q Using the 550 Sheet Feeder In this Chapter About the 550 Sheet Feeder on page 7 2 Installing the 550 Sheet Paper Feeders on page 7 4 Testing the 550 Sheet Feeder on page 7 14 Selecting Print Media on page 7 14 Loading Print Media on page 7 16 Solving 550 Sheet Feeder Problems on page 7 20 Removing the 550 Sheet Feeder on page 7 28 Moving the 550 Sheet Feeder on page 7 30 7 2 Oki B6100 User Guide About the 550 Sheet Feeder About this Chapter This chapter provides all of the information necessary to install use and maintain the 550 sheet paper feeder option including procedures for cleaning the feeder and removing paper jams NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both
67. elope Feeder NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option The following characteristics define this feeder problem The envelope feeder appears to be inoperative When attempting to print from the envelope feeder the envelope feeder does not respond and does not feed paper The control panel does not display an error code The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Open and then firmly close all of the printer and feeder doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the envelope feeder can operate When a door is open the interlock switch is not activated and the
68. elope feeder requires very little maintenance however with normal use you will need to perform some routine maintenance tasks such as cleaning the envelope feeder Cleaning the Exterior of the Envelope Feeder Through normal use the exterior of the envelope feeder may become dirty or stained with toner Although exterior dirt should not affect printer performance an occasional exterior cleaning may be necessary to maintain the appearance of the envelope feeder 1 Turn the printer off by pressing O on the power switch on the right side of the printer 2 Remove the plug of the AC power cord from the AC wall outlet 3 Using a soft cloth slightly damp with cold water wipe the envelope feeder covers and tray faces Use a very mild non abrasive soap to remove heavy dirt and toner stains CAUTION Do not use solvents or abrasive cleaners to clean envelope feeder covers Use only cold water and a very mild soap to clean covers 4 Using a soft dry cloth thoroughly dry the covers and tray faces 5 Insert the plug of the AC power cord into the AC wall outlet and turn the printer on by pressing I on the power switch on the right side of the printer Oct 02 8 20 Oki B6100 User Guide Maintaining the Envelope Feeder Oct 02 Oct 02 ON aD oF ae Using the Offset Catch Tray In this Chapter About this Chapter on page 9 2 About the Offset Catch Tray on page 9 2 Installing
69. en SINGLE PAGE and CONTINUOUS 2 Press SELECT to print the test page s Print Fonts This function allows you to print Postscript or PCL font lists 1 Press NEXT or PREVIOUS to toggle between POSTSCRIPT and PCL 2 Press SELECT to select and print the specific fonts list Oct 02 Oki B6100 User Guide 3 21 Status Menu Status Menu NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any settings from the printer menu or printer front panel In addition to the main menus listed above the printer also provides a status menu that allows you to view the current settings for the input and output trays and the toner cartridge Use the following procedure to enter the Status Menu 1 Press the STATUS button on the control panel 2 Press the NEXT button to move through the submenus Front Tray 1 Tray 2 Tray 3 Face Down and Toner 3 Press the SELECT button to enter a submenu 4 Use the procedures in the following table to view the status of the printer Submenu Procedure for Executing Function Front 1 Press NEXT or PREVIOUS to scroll through the media This submenu allows you to view size media type and level settings for the Front Tray the current Media Size and Media 2 Press SELECT to view a specific setting Type for the front tray Tray 1 1 Press NEXT or PREVIOUS to scroll through the media This
70. ensive way to isolate or eliminate the problem Refer to the Installation Guide for instructions on installing the drivers 3 Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice 8 18 Oki B6100 User Guide Solving Envelope Feeder Problems Envelope Feeder Makes Unusual Noises The following characteristics define this envelope feeder problem m The envelope feeder makes unusual noises or makes more noise than usual either while idle or while printing m The envelope feeder feeds paper without a problem m The control panel does not display an error code The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire pro cedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Remove the paper trays and inspect the inside of the envelope feeder for jammed paper or obviously broken components Broken components or scraps of paper lodged inside the envelope feeder may be brushing against moving parts and causing the noise 2 Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice Oct 02 Oki B6100 User Guide 8 19 Maintaining the Envelope Feeder Maintaining the Envelope Feeder The env
71. envelopes Always use print media that meet the guidelines for use with this printer Print media that is not recommended for use with this printer may cause frequent paper jams or poor print quality Paper and Print Media To Avoid Do not use paper or print media that has any of the following characteristics Does not meet the paper and media size and weight specifications for this printer Is not labeled for use with xerographic printers or xerographic copiers Cannot withstand temperatures of up to 310 F 155 C Is in a sealed package that is obviously damaged or wet Is excessively wrinkled curled torn or warped Is folded or creased Has either an extremely slick surface or an extremely textured surface Has an exposed adhesive surface Has paper pieces glued or taped to the media Has staples or paper clips attached Is categorized as thermal paper coated paper or carbon paper Is an envelope that is embossed is made of extremely thick paper or is padded Is an envelope that has metal clasps Is a sheet of labels that has the backing sheet exposed between individual labels Oct 02 Oct 02 Correct Paper Storage It is important to store paper correctly prior to placing it in the printer since improper storage can cause frequent paper jams and poor print quality Use the following guidelines when storing paper for use in the printer Oki B6100 User Guide Selecting Print Media Store reams of paper on a flat surface and al
72. erns another part of the printer refer to Warning Messages and Error Messages on page 5 31 for a com plete list of all warning and error messages Error or Warning Message Error or Warning Possible Cause Action Line 1 Message Line 2 Warning message printer Paper Out Tray 2 There is no paper in tray Add paper to the tray continues operating and line applies to first paper 2 1 shows printer status feeder if installed Paper Out Tray 3 There is no paper in tray Add paper to the tray applies to second paper 3 feeder if installed TRAY 2 MISSING applies to first paper feeder if installed Insert Tray Tray 2 is not installed Install the tray TRAY 3 MISSING applies to second paper feeder if installed Insert Tray Tray 3 is not installed Install the tray E2 1 JAM MISFEED Remove paper There is a misfeed jam near the source paper tray Remove the jammed paper from the source tray Call Service LOAD PAPER TRAY2 Paper Size Tray 2 is empty Load paper into the tray applies to first paper feeder Paper Type if installed LOAD PAPER TRAY3 Paper Size Tray 3 is empty Load paper into the tray applies to second paper Paper Type feeder if installed OPTION TRAY FAIL Turn printer off then on If problem persists call your service provider 7 22 Oki B6100 User Guide Solving 550 Sheet Feeder Problems Installation Problems Simple
73. es not display an error code The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Open and then firmly close all of the printer doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the duplexer can operate When a door is open the interlock switch is not activated and the duplexer cannot operate If a door is not firmly closed the interlock switch may not be fully activated tresulting in an inoperative duplexer Test the printer by printing single sided sheets from the main tray If you cannot print a sheet of paper from the main tray and the printer does not display an error code go to Inoperative Printer on page 5 3 If you can print a sheet of paper from the main tray proceed to the next step Open the rear cover of the printer Remove and reinstall the duplexer If the connection between the duplexer and the printer is not intact the duplexer will not receive power or logic commands resulting in an inoperative duplexer Examine the printer driver settings to make sure the duplexer is available as an installed option If the duplexer is correctly s
74. es of the printer are referred to as front rear left and right The front of the printer is the side that holds the control panel The left and right sides are those to the left and right respectively of a person facing the front of the printer Oct 02 Oct 02 Oki B6100 User Guide 9 5 Installing the Offset Catch Tray Use the following procedure to install the offset catch tray 1 Remove any cardboard inserts or packing tape from the interior and exterior of the offset catch tray 2 Turn the printer off by pressing O on the power switch on the front left of the printer and disconnect the power cord from the AC outlet NOTE Installing the offset catch tray while the printer is on may damage the printer or the offset catch tray 3 Squeeze the latch on the top left of the rear cover to release the cover then open the rear cover by pulling down on the top of the cover Mnn C 9 6 Oki B6100 User Guide Installing the Offset Catch Tray 4 Push up on the top cover tabs to release the top cover and lift it off of the printer 5 Lower the offset catch tray onto the printer while inserting the stub at the front of the off set catch tray into the hole on the top of the printer SSG SAR a Ree l 6 Insert the tabs on the back of the offset catch tray into the holes on the back of the printer and push down until you hear the tabs cllick in place y a N PAu l
75. et as an installed option reload the printer driver software The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the Installation Guide for information on installing the printer driver Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice 6 14 Oki B6100 User Guide Solving Duplexer Problems Duplexer Operates Erratically The following characteristics define this duplexer problem m The duplexer does not function correctly m The control panel does not display an error code NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire procedure If one of the steps in this procedure corrects the p
76. follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Oct 02 Oct 02 Oki B6100 User Guide 9 15 Solving Offset Catch Tray Problems Inoperative Offset Catch Tray NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option The following characteristics define this feeder problem The offset catch tray appears to be inoperative When attempting to print to the offset catch tray the offset catch tray does not respond and does not transport paper The control panel does not display an error code The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 O
77. fully carry the printer to the new location Once the printer and offset catch tray are in the new location refer to the printer Installa tion Guide included in the original packaging to reinstall the printer Moving the Offset Catch Tray a Long Distance 1 Turn the printer off by pressing the O on the power switch on the right side of the printer Disconnect the plug of the AC power cord from the AC wall outlet and disconnect the AC power cord from the printer 3 Disconnect the printer from the host computer 4 Fold the output paper tray into the offset catch tray 5 Remove the offset catch tray off of the printer Refer to Removing the Offset Catch Tray on page 9 20 for complete instructions Remove the offset catch tray cover from the top rear of the printer and replace it with the original printer cover 7 Repack the offset catch tray components in the original packaging 8 Once the offset catch tray is in the new location refer to Installing the Offset Catch Tray on page 9 4 9 20 Oki B6100 User Guide Removing the Offset Catch Tray Removing the Offset Catch Tray Use the following procedure to remove the offset catch tray 1 Pull the output tray all the way out and lower the paper stop Oct 02 Oct 02 Oki B6100 User Guide 9 21 Removing the Offset Catch Tray 4 Turn the printer off by pressing O on the power switch on the front left of the printer and disconnect th
78. g 550 Sheet Feeder Problems Feeder Operates Erratically The following characteristics define this feeder problem m The feeder does not function correctly m The control panel does not display an error code NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Open and then firmly close all of the printer and feeder doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the feeder can operate When a door is open the interlock switch is not activated and the feeder cannot operate If a door is not firmly closed the interlock switch can alterna
79. g procedure to clear a duplex paper jam 1 If you are using the paper tray in its extended position Legal 13 14 or A4 remove the paper tray from the printer Qu fim Oct 02 6 10 Oki B6100 User Guide Solving Duplexer Problems 4 Push the green tabs on the sides of the duplexer toward the center of the duplexer and grasp the recessed areas on the sides of the duplexer and remove it from the printer 5 Push the tabs labelled 1 below out toward the sides of the duplexer and lift to open 2 the duplexer Oct 02 Oct 02 Oki B6100 User Guide 6 11 Solving Duplexer Problems 7 Slide the tabs on the left and right sides of the duplexer into the channels inside the printer and push the duplexer completely into the printer 8 Push the green tabs on the sides of the duplexer out toward the sides of the printer to secure the duplexer to the printer 9 Close the rear cover 6 12 Oki B6100 User Guide Solving Duplexer Problems Correcting Miscellaneous Duplexer Problems Some duplexer problems may not cause an error message and may not interfere with the opera tion of the printer If you are experiencing one of the problems listed below and there is no error message shown on the control panel display refer to the procedures in the following sections to check the possible causes of the specific prob
80. he I on the power switch on the front left of the printer 2 Once the printer has warmed up and displays the Ready message on the control panel display use any software application to print a few sheets to the offset catch tray NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option 3 Ifthe feeder does not feed paper or if the control panel displays an error message refer to Solving Offset Catch Tray Problems on page 9 10 Oct 02 9 10 Oki B6100 User Guide Solving Offset Catch Tray Problems Solving Offset Catch Tray Problems When there is a problem with the offset catch tray the printer control panel displays an error code and error message Most offset catch tray error codes indicate routine status conditions such as a paper jam Some error codes indicate much more serious problems that may require the help of a service technician m If the offset catch tray is inoperative after installation refer to Installation Problems on page 9 11
81. he following test procedure to verify that the feeder is operating correctly 1 Turn the printer on by pressing the I on the power switch on the right side of the printer 2 Once the printer has warmed up and displays the Ready message on the control panel display use any software application to print a few sheets from the envelope feeder NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option 3 Ifthe feeder does not feed paper or if the control panel displays an error message refer to Solving Envelope Feeder Problems on page 8 12 Oct 02 8 8 Oki B6100 User Guide Selecting Print Media Selecting Print Media Your printer can print on a variety of media including plain paper labels transparencies and envelopes Always use print media that meet the guidelines for use with this printer Print media that is not recommended for use with this printer may cause frequent paper jams or poor print quality Paper and Print Media To Avoid Do not use p
82. he names and functions of the main parts of the printer 10 11 12 13 Figure 1 3 Front of the Printer Paper Exit Slot Paper Output Tray Control Panel Provides access to all controls required to operate the printer Front Cover Provides access to the inside of the printer allows you to replace the toner cartridge or remove jammed paper Front Tray Provides an alternate method of feeding paper to the printer Accommodates various print media including envelopes transparencies and labels Tray Extension Allows you to load large paper sizes in the front tray Power switch 550 sheet Universal Paper Tray Holds paper from postcard size to Legal size Paper amount indicator Indicates the approximate remaining amount of paper Figure 1 4 Rear of the Printer Top cover Provides access to the inside of the printer removing it allows you to install the offset catch tray Rear cover Provides access to the rear of the printer allows you to remove jammed paper or install the duplexer Power cord connector Ventilation slot Releases hot air produced inside the printer to prevent overheating Oct 02 Oki B6100 User Guide Parts of the Printer 1 7 Figure 1 5 Internal Parts of the Printer Front 14 Print Cartridge Integrated cartridge contains the toner and the photo sensitive drum 15 Front Cover Provides access to the interior of
83. hub NOTE You may use an unpowered USB hub since the printer is considered a self powered device and will not draw power from the USB port Power on the host system and the printer and allow the two systems to finish booting Attach the USB cable to both the printer and the host It does not matter which host con nector you attach the cable to however make sure you always attach it to the same con nector NOTE The USB printer port created is associated with the actual port to which the device is attached If the printer is attached to a different hardware port a new USB printer port will be created even though it is attached to the same printer The maximum length of a USB cable is 16 feet 5 meters Longer distances may be spanned if intervening hubs are used There is a limit of 5 hubs between the host and any given device giving a maximum distance of 98 feet 30 meters 10 Windows displays a dialog box stating that new hardware has been found and Windows is searching for a driver Browse to the location of the USB port software and select the appropriate version for either Windows 95 or Windows 98 Software USB Win95 or Software USB Win98 on your CD ROM or the location where you expanded the driver files Windows creates a GNUSBn printer port At this point you may install the printer normally either by using the Add Printer wiz ard or by running the appropriate setup program or your system may
84. ing procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire pro cedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Check to make sure the AC power cord is firmly connected to the AC wall outlet and that the other end of the AC power cord is firmly connected to the printer A loose or partially connected AC power cord may cause erratic operation If the AC power cord is repeatedly loose or disconnected you may consider moving the printer to a safer location If the AC wall outlet is broken allowing the power cord to easily fall out replace the outlet Check to make sure the computer interface cable is firmly connected to the printer and that the other end of the cable is firmly connected to the computer There may be a bad connection between the printer and the computer Reconnecting both ends should reestablish a more reliable electrical connection If you have another interface cable available substitute the new cable for the one currently connecting the printer and computer Open and then firmly close all printer doors and covers Interlock switches monitor the position of printer doors and covers for safety reasons When a door is closed the interlock switch is activated and the printer can operate When a door is open the i
85. installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Oct 02 Oct 02 Oki B6100 User Guide 7 25 Solving 550 Sheet Feeder Problems Inoperative 550 Sheet Paper Feeder NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option The following characteristics define this feeder problem The feeder appears to be inoperative When attempting to print from the feeder the feeder does not respond and does not feed paper The control panel does not display an error code The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire procedure If one of the steps in th
86. ion refer to the Installation Guide included in the original printer packaging for installation instructions Storing the Printer for Long Periods of Time If you will not be using the printer for several months use the following procedure to prepare the printer for storage 1 Turn the printer off by pressing the O on the power switch on the right side of the printer Unplug the AC power cord from the AC wall outlet Disconnect the printer from the host computer Remove the paper from all of the paper trays ue Ww N If you will be storing the printer for six months or longer remove the toner cartridge and place it in an opaque plastic bag and seal the bag with tape NOTE After prolonged inactivity the toner cartridge may degrade to the point where it is no longer usable and must be replaced Poor print quality and frequent paper jams may indicate that the toner has solidified and that the drum has oxidized during storage 6 Cover the printer with a plastic sheet and tape down the corners 7 Store the printer in an area where the temperature and humidity are moderate as described in Environment on page 1 5 NOTE Do not stack other items on top of the printer when storing the printer Oct 02 Oct 02 Troubleshooting N Sed aD oF ae In this Chapter About this Chapter on page 5 2 Installation Problems on page 5 2 Paper Jams on page 5 5 Print
87. is procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Open and then firmly close all of the printer and feeder doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the feeder can operate When a door is open the interlock switch is not activated and the feeder cannot operate If a door is not firmly closed the interlock switch may not be fully activated resulting in an inoperative feeder Test the printer by printing a few sheets from the main tray If you cannot print a sheet of paper from the main tray and the printer does not display an error code go to Inoperative Printer on page 5 3 If you can print a sheet of paper from the main tray proceed to the next step Examine the printer driver settings to make sure the 550 sheet paper feeder is available as an installed option If the 550 sheet feeder is correctly set as an installed option reload the printer driver soft ware The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the Installation Guide for instructions on installing the driver Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice 7 26 Oki B6100 User Guide Solvin
88. iver Use the pulldown window to select the option Activate the option Use the following procedure to install one paper feeder WARNING Before installing any options turn the printer off by pressing O on the power switch on the right side of the unit and disconnect the power cord from the AC outlet These precautions are necessary to avoid the risk of electric shock 1 Remove the 550 sheet paper feeder from its packaging and remove any cardboard inserts and packing tape Locate and set aside the small plastic bag containing three thumb screws 2 Place the paper feeder on a sturdy level surface NOTE Do not move the printer once the paper feeder is installed Oct 02 7 6 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 3 Turn the printer off by pressing O on the power switch on the left front of the unit NOTE Installing the paper feeder while the printer is on may damage the printer or paper feeder 4 Disconnect the power cord from the AC outlet and from the printer Oct 02 Oct 02 Oki B6100 User Guide 7 7 Installing the 550 Sheet Paper Feeders 6 Remove the main paper tray from the printer 7 Align the holes on the bottom of the printer with the pegs on the paper feeder and lower the printer onto the paper feeder NOTE Be sure to lower the printer gently Components inside the printer may be damaged by lo
89. l panel displays error messages when there is a problem with the printer or any of the optional paper handling components The following table lists all of the error mes sages associated with the duplexer the possible cause of the error and the action to take to cor rect the problem If the control panel shows an error message that concerns another part of the printer refer to Warning Messages and Error Messages on page 5 31 for a complete list of all warning and error messages Error Message Error Message Possible Cause Action Line 1 Line 2 E7 JAM DUPLEX Remove paper There is a paper jam inthe Remove the jammed paper from duplexer the duplexer See Clearing Duplex Paper Jams on page 6 9 DUPLEX FAILURE Call Service The duplexer has failed Turn the printer off then turn it on If the problem recurs contact an authorized service provider 6 8 Oki B6100 User Guide Solving Duplexer Problems Installation Problems Simple oversights during installation may cause problems when you first use the duplexer If the duplexer is inoperative after you have installed it use the following procedure to check sev eral possible causes NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating s
90. lem m Inoperative duplexer m Erratic operation Unusual noise NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Oct 02 Oct 02 Oki B6100 User Guide 6 13 Solving Duplexer Problems Inoperative Duplexer NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option The following characteristics define this duplexer problem The duplexer appears to be inoperative When attempting to print duplexed sheets the duplexer does not respond and does not feed paper The control panel do
91. low you to adjust the size of the area that holds the print media Use the following guidelines when loading the front tray Do not mix print media in the front tray For example do not load a stack that includes both envelopes and standard paper Load only one type of print media Do not mix print media sizes in the front tray For example do not load a stack that includes two or more different sizes of paper Do not load print media that is obviously damaged wet creased or wrinkled Do not overfill the front tray Use the following procedure to load paper in the front tray 1 Open the front tray by pulling the hand grip on the top of the front tray cover Oct 02 Oki B6100 User Guide 2 21 Loading the Front Tray 3 Slide the paper guides so they match the size of the paper that you are loading 4 Stack the paper that you will load in the front tray making sure that the edges are aligned and neat Position the paper stack so the surface to be printed faces up 5 Load the stack of paper into the front tray by sliding the stack between the paper guides and then pushing the paper stack into the tray until it will not go any further 6 Check the paper stack to make sure it is not loaded at an angle and that the guides barely touch the stack CAUTION Do not press the guides tightly against the stack the guides should just barely touch the stack of paper Paper guides that are too tight can cause feed
92. m oe T i y 5 fell E SSG Oct 02 Oki B6100 User Guide 9 7 Installing the Offset Catch Tray 7 Close the rear cover Oct 02 9 8 Oki B6100 User Guide Installing the Offset Catch Tray 10 Push the tray in until it matches the size of paper that will be printed 11 Insert the plug of the power cord into the AC outlet and turn the printer on by pressing I on the power switch on the front left of the printer 12 Check the display to make sure the printer is ready for printing NOTE If an error message is shown when you turn the printer on refer to Warning Messages and Error Messages on page 5 31 NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Oct 02 Oki B6100 User Guide 9 9 Testing the Offset Catch Tray Testing the Offset Catch Tray After installing the offset catch tray use the following test procedure to verify that it is operat ing correctly 1 Turn the printer on by pressing t
93. menu allows Off between ON and OFF you to turn the tray Press SELECT to save this setting linking function on or off Blank Pages Print Print Press NEXT or PREVIOUS to toggle This submenu allows Do Not Print between PRINT and DO NOT PRINT you to choose to either Press SELECT to save this setting print or not print blank pages of a document Output Linking Off On Press NEXT or PREVIOUS to toggle This submenu allows Off between ON and OFF you to turn the output linking function on or off Press SELECT to save this setting Oct 02 Oki B6100 User Guide 3 11 Interface Menu Interface Menu NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any settings from the printer menu or printer front panel An installed port in your printer is automatically ON If your printer is on a network be sure to advise your network administrator of any changes you make to the port settings If you turn a port off you may disrupt the ability of the printer to be used by others on the network The Interface Menu provides access to the printer interface settings Use the following proce dure to enter the interface menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text Interface Menu is shown on the second line of the display 3 Press the SELECT button to enter the interface menu 4 P
94. mining a location for your printer CAUTION There is a ventilation opening on the left side of the printer To avoid overheating and fire hazards be sure to leave a clearance of at least 8 inches 200 mm between this open ing and the nearest wall or other surface 8 inches 200 mm m T e M TIMI 24 inches 24 inches 600 mm peoe 600 mm 12 inches 300 mm Figure 1 1 Top view of the printer 20 inches 500 mm 24 inches 600 mm 24 inches 600 mm Figure 1 2 Side view of the printer Oct 02 Oki B6100 User Guide 1 5 Printer Location Requirements Environment Use the following guidelines to determine the best location for the printer Horizontal sturdy and stable Location with good ventilation Location with stable surface temperature and humidity Exposed to direct sunlight Near heating appliances Exposed to direct air currents Subject to vibrations Exposed to high levels of dust and contamination Exposed to water and high Exposed to magnetic fields Subject to extreme variations humidity in temperature and humidity Oct 02 1 6 Oki B6100 User Guide Parts of the Printer Parts of the Printer The following figures indicate t
95. nance with normal daily use you will need to perform some routine mainte nance procedures including replacing consumable items and cleaning the printer This chapter also contains information about moving and storing the printer Oct 02 Oki B6100 User Guide 4 3 Replacing Printer Components Replacing Printer Components Replacing the Print Cartridge The print cartridge contains the dry ink as well as the xerographic drum and associated compo nents that create the xerographic image on a sheet of paper The print cartridge will eventually run out of ink through normal use When the toner is low printed images will be uneven or very light Use the following guidelines when using or storing a print cartridge Oct 02 An unopened and correctly stored print cartridge has a shelf life of approximately two years Do not open the box containing the print cartridge until you are ready to install the car tridge into the printer Store the print cartridge box horizontally not on end Keep the cartridge out of the reach of children Store it in an area where the temperature remains between 32 F and 95 F 0 C and 35 C and the humidity remains between 15 and 85 If you bring a cold print cartridge into a warm room wait a least an hour for the temperature to stabilize before opening the cartridge box Do not disassemble the print cartridge Toner is a safe material If you get any on your hands DO NOT wash them in hot water Use
96. nd complete the recommended procedure m If the printer control panel displays an error message or an error code refer to Interpret ing Paper Feeder Error Messages on page 7 21 m If you have a paper feeder problem but the printer control panel does not display an error message or error code refer to Correcting Miscellaneous Paper Feeder Problems on page 7 24 and follow the directions for correcting that problem NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Oct 02 Oct 02 Interpreting Paper Feeder Error Messages Oki B6100 User Guide 7 21 Solving 550 Sheet Feeder Problems The printer control panel displays error messages when there is a problem with the printer or any of the optional paper handling components The following table lists all of the error mes sages associated with the 550 sheet paper feeder the possible cause of the error and the action to take to correct the problem If the control panel shows an error message that conc
97. nt media is moist The print media is outside the recommended specifications The front cover not fully closed Remove the moist media and load new dry media Use the recommended print media Close the front cover properly 5 22 Oki B6100 User Guide Print Image Quality Problems Black page The print cartridge is old or damaged The high voltage power supply may be defective Replace the print cartridge Contact your dealer or an authorized service provider POE a a Printer The print media is outside the recommended specifications The sealing tape of the print cartridge is not fully pulled out Blank page The sealing tape of the print cartridge Pull out the sealing tape is not pulled out The printer feeds two or more sheets Avoid adding paper to a nearly full stack at a time The print cartridge is old or damaged Replace the print cartridge The toner in the print cartridge is low Replace the print cartridge The high voltage power supply may Contact your dealer or an authorized service be defective provider Partial blanks The print media is moist Remove the moist media and load new dry media Use the recommended print media Replace the print cartridge Creased paper The print media is outside the recommended specifications The print media is moist Use the recommended print media Remove the moist media and load new dry media
98. nterlock switch is not activated and the printer cannot operate If a door is not firmly closed the interlock switch can bounce between being activated and being not activated confusing the system and causing erratic printer operation Reinstall the printer driver software The printer driver software that is running on the host computer may be damaged Rein stalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the Installation Guide for instructions on installing the driver Unplug the AC power cord from the AC wall outlet Plug a 100 watt lamp into the AC wall outlet and watch the lamp for 30 minutes If the lamp flickers noticeably or dims then brightens you should replace the outlet or have an electrician check the line Voltage surges or drops at the AC wall outlet can cause sensitive printer components to function erratically In some instances wide voltage swings can seriously damage the printer Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice 5 28 Oki B6100 User Guide Miscellaneous Problems Printer Makes Unusual Noises The following characteristics define this type of problem The printer makes unusual noises or makes more noises than usual either while idle or while printing The printer generates printed sheets without a problem The control panel does not display an error code The following p
99. nto the paper path or you accidentally spill toner inside the printer when installing a new toner cartridge Use the following procedure to clean the interior of the printer only when necessary Careless or vigorous cleaning methods may damage delicate printer components ONLY clean the interior if you are instructed to do so by a service representative OR as part of a trouble shooting procedure presented in this document 1 After removing a paper jam or replacing the print cartridge remove any paper scraps from inside the printer and wipe off paper dust with a clean dry cloth Oct 02 Oki B6100 User Guide 4 9 Moving the Printer Moving the Printer Follow the guidelines below when lifting or moving the printer Oct 02 The printer is very heavy It should always be lifted by two people The weight of the printer without paper tray toner cartridge and paper is about 55 Ibs 25 kg Never attempt to lift the printer alone To lift the printer have two individuals facing each other from the front and the rear of the printer grasp the recessed areas on each side of the printer Do not lift the printer by grasp ing any area other than these recessed areas When lifting the printer maintain proper lifting posture to prevent injuries Moving the Printer a Short Distance Use the following procedure to move the printer a short distance i ee ee ee Turn the printer off by pressing the O on the power switch on
100. oblem return to Installing the 550 Sheet Paper Feeders on page 7 4 to reinstall the feeder Oct 02 Oct 02 Oki B6100 User Guide 7 23 Solving 550 Sheet Feeder Problems Clearing an E2 Paper Jam If an E2 error code precedes the error message on the first line of the control panel display paper has jammed somewhere between the paper source feed area and the toner cartridge If you are using the optional feeder as the current paper source use the following procedure to clear a paper jam in this location 1 Remove any printed pages from the output tray 2 Remove the paper tray from any optional feeders and from the printer and inspect the inside of the paper tray well removing any jammed paper 7 24 Oki B6100 User Guide Solving 550 Sheet Feeder Problems Correcting Miscellaneous Paper Feeder Problems Some paper feeder problems may not cause an error message and may not interfere with the operation of the printer If you are experiencing one of the problems listed below and there is no error message shown on the control panel display refer to the procedures in the following sec tions to check the possible causes of the specific problem m Inoperative paper feeder m Erratic operation Unusual noise NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is
101. oblems on page 5 20 continues operating and line 1 shows printer status Error or Warning Message Error or Warning Possible Cause Action Line 1 Message Line 2 Warning message printer Offset Tray Full The offset catch tray is Remove paper from the full tray E6 JAM OFF TRAY Remove paper There is a jam at the offset catch tray Remove the paper jam Refer to Clearing an Offset Catch Tray Paper Jam on page 9 12 OFFSET TRAY FULL Remove Paper The offset catch tray is Remove paper from the full tray OFFSET TRAY FAIL Call Service The offset tray has Turn the printer off then failed turn it on If the problem reoccurs contact an authorized service provider Oct 02 Oct 02 Oki B6100 User Guide 9 11 Solving Offset Catch Tray Problems Installation Problems Simple oversights during installation may cause problems when you first use the offset catch tray If the offset catch tray is inoperative after you have installed it use the following procedure to check several possible causes NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work
102. on the control panel 2 Press the NEXT button until the text Interface Menu is shown on the second line of 10 11 12 13 14 ee S oS Ye the display Press the SELECT button to enter the interface menu Press the NEXT button until the text Port is shown on the second line of the display Press the SELECT button to enter the port submenu Press the NEXT button until the text USB is shown on the second line of the display Press the SELECT button to enter the USB submenu Press the NEXT button until the text On is shown on the second line of the display Press the SELECT button to change the USB setting to On After you have pressed the SELECT button the first line of the control panel display should contain the text Port and the second line should contain the text USB Press the RETURN button to return to the interface menu The first line of the display should contain the text Interface Menu and the second line should contain the text Port Press the NEXT button until the text USB Setup is shown on the second line of the dis play Press the SELECT button to enter the USB setup submenu Press the NEXT button until the text Interpreter is shown on the second line of the dis play Press the SELECT button to enter the interpreter submenu 2 10 Oki B6100 User Guide Connecting the Printer to the Host Computer 15 16 17 18 19 20
103. onal offers and breaking news and more my okidata com Your Personal Solutions Center my okidata com is a powerful area of Oki Data s web site designed to help you personalize the information and service you get from Oki Data When you register for my okidata com you personalize the web based support for the OKI products you own 24 hours a day 7 days a week no waiting automatically register your product access on line versions of your product documentation manuals and support informa tion control your contact profile and preference information receive automatic notification of new printer drivers key updates and support informa tion track your e mail support history and more Oct 02 Oki B6100 User Guide A 3 Service and Support Service and Support Oct 02 United States and Canada Oki Data is firmly committed to the satisfaction of our customers If you have a problem that your customer documentation cannot solve contact the listed sources for service or support Sales and Service Dealers United States and Canada Consult the store location where you purchased your machine or contact Oki Data for the loca tion of the nearest Authorized Oki Data Service Dealer m Prices and minimum charges may vary m Proof of purchase is required for warranty work Be sure to retain your purchase docu ments Telephone Support United States and Canada Oki Data Customer Information System Au
104. one 100 sheet front tray for paper transparencies envelopes and other non standard print media Paper Output One 500 sheet face down tray Interfaces IEEE 1284 Parallel USB 2 0 Printer Languages PCL6e Adobe Postscript 3 xiv Oki B6100 User Guide About the Printer Oct 02 Getting Started co D m oF SS sles Q In this Chapter About this Chapter on page 1 2 Package Contents on page 1 3 Printer Location Requirements on page 1 4 Parts of the Printer on page 1 6 Optional Printer Accessories on page 1 9 Paper Path on page 1 10 Oct 02 1 2 Oki B6100 User Guide Safety Precautions About this Chapter This chapter reviews the contents of the printer packaging explains the parts of the printer and describes the space and environment requirements of the printer Safety Precautions This printer is available in either of the following power specifications 110V and 220V The specifications that apply to your printer depend on your machine configuration To prevent fire or shock hazards connect the power plug only to a properly rated power outlet Handling the Printer Follow the guidelines below when lifting or moving the printer m The printer is very heavy and should always be lifted by two people The weight of the printer without paper tray toner cartridge and paper is about 51 Ibs 23 kg Never attempt to lift the printer alone m To lift the prin
105. ong edge feed LEF or short edge feed SEF If you have con cerns about a specific brand or type of media try samples of the media to determine if the resulting printer performance and print quality meet your expectations Paper Source Metric Weight Paper Type and Feed Paper Sizes Direction Accommodated Universal Paper Tray 60 to 216g m Any paper Width main tray and optional 98 4mm to 215 9mm 550 sheet paper feeder 3 87 to 8 5 inches Length Do not use label stock 148 5mm to 355 6mm or other special media 5 85 to 14 inches in the 550 sheet paper A4 SEF 297 x 210mm tray 11 7 x 8 27 inches Letter SEF 279 4 x 215 9mm 11 x 8 5 inches Legal 13 inch 330 2 x 215 9mm 13 x 8 5 inches Legal 14 inch 355 6 x 215 9mm 14 x 8 5 inches Executive SEF 266 7 x 184 5mm 10 5 x 7 2 inches A5 SEF 210 x 149mm 8 27 x 5 9 inches B5 SEF 257 x 182mm 10 12 x 7 17 inches Front Tray 60 to 21 6g m Envelopes Width Transparencies 3 0 to 8 5 inches Labels 76 2mm to 215 9mm Postcards Length Standard Paper LEF 5 0 to 14 inches and SEF 127mm to 355 6mm Other Paper Oct 02 Oki B6100 User Guide 2 15 Loading the Universal Paper Tray Loading the Universal Paper Tray The 550 sheet universal paper tray that sits inside the printer can accommodate paper sizes from postcard to legal The 550 sheet universal paper tray has two width guides that are located on the sides of the tray and one length guide that is lo
106. only COLD water to wash off toner Hot water sets the toner and makes it difficult to remove A shutter 1 protects the photosensitive drum from ambient light Do not open the drum shutter by hand CAUTION Do not expose the new print cartridge to strong light for more than a few minutes before installing it into the printer WARNING Do not dispose of used print cartridges in an incinerator or in an open fire 4 4 Oki B6100 User Guide Replacing Printer Components Use the following procedure to replace the print cartridge 1 Place a drop cloth or some paper on the table or floor near the printer 2 Press the button on the top of the printer to open the front cover and pull the cover all the way open 4 Remove the new print cartridge from its packaging and remove the protective paper sheet from the drum shutter 5 Rock the print cartridge back and forth Then shake it horizontally to ensure that the toner is evenly distributed Oct 02 Oki B6100 User Guide 4 5 Replacing Printer Components 6 On level surface firmly hold down the print cartridge Pull the plastic sealing tape straight out horizontally from the cartridge 7 Slide the pegs on the print cartridge into the channels on the inside of the printer and push the print cartridge into the printer Disposing of the Print Cartridge 1 Place the used print cartridge inside the new print cartridge box and seal the box
107. orrect the problem This section describes possible quality problems during printing Go through the list below to find the condition that most resembles the problem and follow the recommended action If the trouble persists turn the printer off and disconnect the power cord from the AC outlet Then contact your dealer or an authorized service provider Description Possible Cause Action Faded print The print media is moist The print cartridge is old or damaged Toner in the print cartridge is low Remove the moist media and load new dry media Replace the print cartridge Replace the print cartridge Black dots Printer The print media is outside the recommended specifications The print cartridge is old or damaged Use the recommended print media Replace the print cartridge Oct 02 Oct 02 Oki B6100 User Guide 5 21 Print Image Quality Problems Vertical black The print cartridge is old or damaged Replace the print cartridge streaks rint NI Repetitive defects The paper path is dirty Print out several blank sheets The print cartridge is old or damaged Replace the print cartridge Printer NI Character voids ro The print media is outside the recommended specifications The print cartridge is old or damaged Use the recommended print media Replace the print cartridge Toner smears when rubbed Pripter The pri
108. oth sides of the tray Fan paper before placing it in the tray Place paper in the tray with the print side down Oct 02 7 18 Oki B6100 User Guide Loading Print Media 6 Align the edges of the paper and place it in the center of the paper tray with the side to be printed facing down NOTE To avoid paper jams and other paper transportation problems make sure the length and width guides are adjusted to match the paper size and are locked firmly into place 7 Squeeze the right width guide lift it up and adjust the guides to match the paper width Oct 02 Oki B6100 User Guide 7 19 Loading Print Media 9 Grasp the paper tray with both hands and insert it into the paper tray well on the printer 11 Use the paper level indicator on the front right of the printer to determine when the paper supply is low Oct 02 7 20 Oki B6100 User Guide Solving 550 Sheet Feeder Problems Solving 550 Sheet Feeder Problems When there is a problem with the 550 sheet feeder the printer control panel displays an error code and error message Most paper feeder error codes indicate routine status conditions such as a paper tray running out of paper or a paper jam in a specific area of the paper feeder Some error codes indicate much more serious problems that may require the help of a service techni cian m Ifthe paper feeder is inoperative after installation refer to Installation Problems on page 7 22 a
109. oversights during installation may cause problems when you first use the paper feeder If the paper feeder is inoperative after you have installed it use the following procedure to check several possible causes NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Remove and then reinstall the feeder 3 If the feeder is still inoperative after reinstallation remove it from the printer so you can run tests on the printer alone 4 Print a few sheets of paper through the main paper tray or the front tray to make sure the printer is still operational e Ifthe printer is operational when the feeder is not attached contact either your sales representative or a service technician and report your problem e If the printer is not operational when the feeder is not attached refer to Warning Messages and Error Messages on page 5 31 After correcting the printer pr
110. paper Do not stack partial reams of paper Print Media Weight Type and Size The following table defines print media that you can use in the envelope feeder If you have concerns about a specific brand or type of media try samples of the media to determine if the resulting printer performance and print quality meet your expectations Type of Envelope or Postcard Maximum Capacity Envelope Commercial 10 75 Monarch 75 DL 75 c5 50 Postcard 100 Custom Size 3 87 x 5 85 inches 98 4 x 148 5mm to 7 x 10 inches 178 x 254mm Maximum stack height 0 95 inches 24mm 8 10 Oki B6100 User Guide Loading the Envelope Feeder Loading the Envelope Feeder Use the following procedure to load envelopes into the envelope feeder 1 If you are planning to use large size envelopes pull out the extension at the end of the paper tray 2 Lift up the paper holder align the four corners of the stack of envelopes or postcards and gently insert them into the envelope feeder until they reach the back of the feeder NOTE Do not use envelopes or postcards that are creased or wrinkled Do not load more envelopes or postcards than the specified amount If the stack of envelopes or postcards is bent it may cause a paper jam avoid bending envelopes when you are loading them into the envelope feeder Oct 02 Oki B6100 User Guide 8 11 Loading the Envelope Feeder 3 Lower the pa
111. pen and then firmly close all of the printer and offset catch tray doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the offset catch tray can operate When a door is open the interlock switch is not activated and the offset catch tray cannot operate If a door is not firmly closed the interlock switch may not be fully activated tresulting in an inoperative offset catch tray Examine the printer driver settings to make sure the offset catch tray is available as an installed option If the offset catch tray is correctly set as an installed option reload the printer driver software The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the Installation Guide for instructions on installing the driver Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice 9 16 Oki B6100 User Guide Solving Offset Catch Tray Problems Offset Catch Tray Operates Erratically The following characteristics define this offset catch tray problem m The offset catch tray does not function correctly m The offset catch tray does not transport paper or transports paper without a request m The control panel does not display an error code NOTE The printer automatically recogni
112. per for use in the printer Store reams of paper on a flat surface and always store them stacked horizontally Store reams of paper in an area away from both direct sunlight and high humidity Open sealed reams only when you are ready to load the paper into the paper tray and always close and seal partial reams of paper Do not stack partial reams of paper Store paper in a dry area with a temperature of 10 to 30 degrees Celsius and relative humidity of 30 to 60 2 12 Oki B6100 User Guide Selecting Print Media Recommended OKI Print Media To purchase OKI media contact your local OKI dealer or visit us at www okidata com OKI Bright White Proofing Paper Order 52206101 e White 32 Ib 84 x 11 e 500 sheets box OKI Premium Envelopes Order s 52206301 Box 100 52206302 Box 500 e COM 10 10 white wove e Security tinted Redi Strip seal For best results temperature 65 to 77 F humidity 40 to 65 RH OKI Premium Color Transparencies Order 52205701 e Size 8 x 11 216 x 279 mm e 50 sheets box OKI Premium Card Stock Weight OKI Order 60 lb Cover 52205601 90 Ib Index 52205602 110 Ib INdex 52205603 e Acid free archival quality e White 812 x 11 216 x 279 mm e 250 sheets box For best results temperature 65 77 F humidity 65 RH Oct 02 Oki B6100 User Guide 2 13 Selecting Print Media Print Media Capacities Your printer c
113. per holder Oct 02 8 12 Oki B6100 User Guide Solving Envelope Feeder Problems Solving Envelope Feeder Problems When there is a problem with the envelope feeder the printer control panel displays an error code and error message Most envelope feeder error codes indicate routine status conditions such as running out of paper or a paper jam Some error codes indicate much more serious prob lems that may require the help of a service technician m If the printer control panel displays an error message or an error code refer to Interpret ing Envelope Feeder Error Messages on page 8 15 m If you have an envelope feeder problem but the printer control panel does not display an error message or error code refer to Correcting Miscellaneous Envelope Feeder Prob lems on page 8 15 and follow the directions for correcting that problem NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Oct 02 Oct 02 Oki B6100 User Guide 8 13 Solving Envelope
114. puter Wait 30 minutes for the printer to cool Remove the toner cartridge and cover it with an opaque plastic sheet With the help of another person carefully lift the printer and attached 550 sheet feeder and move them to the new location Once the printer is in the new location refer to the Installation Guide included in the original printer packaging to reinstall the printer Moving the Printer and 550 Sheet Feeder a Long Distance Use the following procedure to move the printer and 550 sheet feeder a long distance 1 ao a e ee Turn the printer off by pressing the O on the power switch on the right side of the printer Unplug the AC power cord from the wall outlet and from the back of the printer Disconnect the printer from the host computer Remove the paper from all of the paper trays Wait 30 minutes for the printer to cool Remove the main paper tray Reach inside the open top tray and locate the two thumbscrews that are at the front left and front right of the feeder 8 Unscrew the two thumbscrews to release the feeder from the printer 9 Lift the printer off of the 550 sheet feeder and place it on the floor or on a table 10 11 12 13 Repack the feeder in the original shipping box Remove the toner cartridge and place it in an opaque plastic bag then seal the bag with tape and place it in a sturdy box Repack the printer paper trays AC power cord and toner cartridge into the original
115. r Feeders Installing the 550 Sheet Paper Feeders NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Before you begin the installation procedure remove the option from its packaging and remove any shipping tape or cardboard inserts Verify that you have received the following items eee 550 Sheet Paper Feeder Universal Paper Tray BeGeiss FT Sel SH BB 3 Thumbscrews Installation Sheet Oct 02 Oki B6100 User Guide 7 5 Installing the 550 Sheet Paper Feeders Installing One Paper Feeder NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer dr
116. r Jams 7 If you removed the duplexer insert the duplexer into the printer Mn pS Sua j 4 Lt H SS J 9 Close the rear cover Oct 02 Oki B6100 User Guide 5 15 Paper Jams Clearing an E7 Paper Jam When an E7 error message is shown on the display screen there is a paper jam in the duplexer Use the following procedure to clear a duplex paper jam 1 If you are using the paper tray in its extended position Legal 13 14 or A4 remove the paper tray from the printer Qu fim Oct 02 5 16 Oki B6100 User Guide Paper Jams 4 Push the green tabs on the sides of the duplexer toward the center of the duplexer and grasp the recessed areas on the sides of the duplexer and remove it from the printer Oct 02 Oct 02 Oki B6100 User Guide 5 17 Paper Jams 7 Slide the tabs on the left and right sides of the duplexer into the channels inside the printer and push the duplexer completely into the printer 8 Push the green tabs on the sides of the duplexer out toward the sides of the printer to secure the duplexer to the printer 9 Close the rear cover 5 18 Oki B6100 User Guide Paper Jams Clearing an E6 Paper Jam If an E6 error code precedes the error message on the first line of the control panel display paper has jammed at th
117. r after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Figure 1 8 Optional Accessories 1 Offset Catch Tray Holds and separates large print jobs by off setting Envelope Feeder Holds a maximum of 75 envelopes or 100 postcards 550 Sheet Feeder Holds a 550 sheet paper tray and pro vides extra paper capacity The printer can accommodate two additional 550 sheet feeders Duplexer Enables two sided printing 1 10 Oki B6100 User Guide Paper Path Paper Path The following figure shows the path that paper travels through the printer 1 The paper is initially fed from the front paper tray or one of the other paper trays 1 2 The image is transferred from the photosensitive drum onto the paper 2 3 The fuser fixes the toner permanently on the paper 3 4 After passing through the duplexer if installed the paper is fed once more through Steps 2 and 3 5 The paper emerges onto the output tray 5 or the offset output tray if installed 4 Figure 1 9 Paper Path Oct 02 Using the Printer N Sed a
118. ress the NEXT button to move through the submenus Port Parallel Setup and USB Setup 5 Use the procedures in the following table to access and change the printer interface set tings Submenus Default Available Procedure for Changing Setting Setting Settings Port Parallel Parallel 1 Press NEXT or PREVIOUS to toggle between This submenu allows you On On Off PARALLEL and USB to choose the type of 2 Press SELECT to save this setting interface USB USB On On Off Oct 02 3 12 Oki B6100 User Guide Interface Menu Parallel Setup Interpreter Interpreter Press NEXT or PREVIOUS to scroll through This submenu allows you Auto Switch Auto Switch the INTERPRETER FORMAT and MODE to set up the parallel PCL submenus interface PostScript 3 Press SELECT to choose a submenu Press NEXT or PREVIOUS to scroll through Format Format the settings Raw Raw Press SELECT to choose and save a setting Normal Binary Mode Mode Bidirectional Bidirectional Standard Delay Out Delay Out Close Close On Off Off USB Setup Interpreter Interpreter Press NEXT or PREVIOUS to toggle between This submenu allows you Auto Switch Auto Switch INTERPRETER and FORMAT submenus to set up the USB interface PCL Press SELECT to choose either submenu PostScript 3 Press NEXT or PREVIOUS to scroll through the settings Format Format Press SELECT to save this setting Raw Raw Normal Binary Oct
119. return to the main menu 26 Press the START STOP button to exit the menu system Oct 02 Oct 02 Oki B6100 User Guide 2 7 Connecting the Printer to the Host Computer USB Port The USB port of your printer provides a reliable high speed bi directional connection between your printer and PC The USB standard is designed to deliver complex graphic rich documents to the printer with speed and accuracy USB enabled printers and PCs allow up to 127 devices to be attached to a single USB port With USB fast absolutely reliable 12Mbps communication from your PC and printer is achieved OS Support The USB port of your printer supports the following operating system environments Microsoft Windows 95b and 95c also known as OSR 2 0 OSR 2 1 and OSR 2 5 If you are using one of these operating systems your PC may require an optional upgrade to work properly with USB This upgrade is called USBSUPP EXE and is provided in the OTHER USB directory of your Windows 95 CD ROM We do not supply this update To find out if your hardware operating system combination supports USB run the free pro gram USBREADY EXE available from www usb org Microsoft Windows 98 and 98se ME 2000 and XP These operating systems come with complete support for USB You should still run USBREADY EXE from www usb org to ensure that the required software and hardware are installed Apple Mac OS 8 6 and above This version of Apple s operating system ships wi
120. rning or error message appearing on the control panel display If the printer control panel displays a warning message or error message refer to Warning Messages and Error Messages on page 5 31 and complete the actions pre scribed for the specific warning or error message Installation Problems It is common for simple oversights during printer installation to cause problems when you first turn the printer on resulting in noise smoke or smell an inoperative printer or the absence of a ready message on the control panel Oct 02 Oct 02 Inoperative Printer Oki B6100 User Guide 5 3 Installation Problems If you have problems turning on the printer check the possible causes listed in the table below If the printer will not start after checking these items turn the printer off disconnect the power cord from the AC outlet and contact your dealer or an authorized service provider Description There is no power Possible Cause The power switch is not set to I on Action Check the power switch Refer to the Installation Guide The power cord is not properly plugged into an AC outlet or into the AC connector on the rear of the printer Set the power switch to O off and then connect the power cord firmly to the AC connector and to the AC outlet Refer to the Installation Guide Voltage of the AC power is not correct Verify that the AC outlet is rated for the voltage of your prin
121. roblem but the identical problem returns in less than 50 prints call for service 1 Open the rear cover of the printer Remove and reinstall the duplexer If the connection between the duplexer and the printer is not intact the duplexer will not receive power or logic commands resulting in an inoperative duplexer Test the printer by allowing it to run for a few days without the duplexer installed If the printer operates erratically when the duplexer is not installed refer to Printer Oper ates Erratically on page 5 27 If the printer does not operate erratically when the duplexer is not installed reinstall the duplexer and proceed to the next step Open and then firmly close all of the doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the duplexer can operate When a door is open the interlock switch is not activated and the duplexer cannot operate If a door is not firmly closed the interlock switch can bounce between being activated and being not acti vated This confuses the system and causes erratic operation Reinstall the printer driver software The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the Installation Guide for information on installing the printer driver Call your service techni
122. roblem with the duplexer the printer control panel displays an error code and error message Most duplexer error codes indicate routine status conditions such as a paper tray running out of paper or a paper jam in a specific area of the duplexer Some error codes indicate much more serious problems that may require the help of a service technician m If the duplexer is inoperative after installation refer to Installation Problems on page 6 8 and complete the recommended procedure m If the printer control panel displays an error message or an error code refer to Interpret ing Duplexer Error Codes on page 6 7 below m If you have a duplexer problem but the printer control panel does not display an error mes sage or error code refer to Correcting Miscellaneous Duplexer Problems on page 6 12 and follow the directions for correcting that problem NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Interpreting Duplexer Error Codes The printer contro
123. rocedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire pro cedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Turn the printer off and open all of the printer access covers Inspect the interior of the printer for pieces of paper or obviously broken components that could be causing the noise Remove any paper that you find If you see a broken component call for service Broken and dangling components or scraps of paper lodged inside the printer may be brushing against moving parts and causing the noise Inspect the fan outlets for broken grills or objects stuck in the fans Remove any objects from the fan grill If you see a broken grill or cover call for service An object or part of a broken fan grill may be brushing against the fan and causing the noise A broken fan grill is a potential safety hazard and should be replaced Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice Oct 02 Oct 02 Oki B6100 User Guide 5 29 Miscellaneous Problems Room Lights Dim or Flicker When Printer Starts The following characteristics define this type of problem Nearby lights dim slightly or flicker when you first turn on the printer or when the printer begins prin
124. rred while feeding from the front paper tray remove all paper from the front tray including any paper that may be jammed inside the tray 5 8 Oki B6100 User Guide Paper Jams 4 Remove any jammed or wrinkled paper from the paper tray 5 Remove any jammed paper from the inside of the paper tray well 6 Ifthe jam occurred while feeding from Tray 2 or 3 remove the paper tray associated with that feeder and remove any jammed paper 7 Remove any jammed paper from the inside of the paper tray well Oct 02 Oki B6100 User Guide 5 9 Paper Jams 8 Insert each paper tray into the appropriate paper tray well either on the optional feeder or on the printer 10 Return the front cover to its original position pressing on the center of the cover to close it securely Oct 02 5 10 Oki B6100 User Guide Paper Jams Clearing an E3 Paper Jam If an E3 error message appears on the printer display there is a paper jam between the print car tridge and the paper exit slot Use the following procedure to remove a paper jam from this location 1 Remove any printed sheets from the output tray 2 Remove all paper from the front tray 3 Press the button on the top of the front cover to release the cover and open the front cover NOTE To prevent stains place the print cartridge on a surface covered with newspaper or other disposable material
125. rror Message Error Message Possible Cause Action Line 1 Line 2 U2 ROS FAILURE Call Service The ROS has failed Turn the printer off then turn it on If the problem recurs contact an U4 FUSER FAILURE Call Service The fuser has failed authorized service provider ENV UNIT FAILURE Chk Feeder The envelope unit was removed or has failed OFFSET TRAY FAIL Call Service The offset tray was removed or has failed OPTION TRAY FAIL Call Service One of the optional trays has failed DUPLEX FAILURE Call Service The duplexer was removed or has failed MAIN MOTOR FAIL Call Service The main motor has failed ENGINE NV FAIL Call Service The engine has failed FAN FAILURE Call Service The fan has failed MAINTENANCE REQ Press Start The printer needs Press the START button maintenance 5 34 Oki B6100 User Guide Printing a Test Page or Configuration Summary Printing a Test Page or Configuration Summary Test Page Printing a test page verifies that the printer is operating correctly Use the following procedure to print a test page Press the MENU button on the control panel Press the NEXT button until the text Functions is shown on the second line of the dis play Press the SELECT button to enter the functions submenu Press the NEXT button until the text Print Test is shown on the second line of the dis play Press the SELECT button to enter the print test submenu
126. s increase or decrease the font you to set the font number number 2 Press SELECT to save this setting Pitch 10 00 0 08 100 00 1 Press NEXT or PREVIOUS to This submenu allows increase or decrease the pitch you to change the 2 Press SELECT to save this pitch of text setting Oct 02 Oki B6100 User Guide PCL Menu 3 15 Symbol Set 10U PC 8 CP437 10U PC 8 CP437 15U Pi Font Press NEXT or PREVIOUS to This submenu allows 11U PC 8 D N 1U Legal scroll through the available you to choose a 12U PC 850 1E ISO4 UK symbol sets symbol set 17U PC 852 0U ISO6 ASCII Press SELECT to choose and set 9T PC Turkish 0U ISO11 Swedish a symbol set 19U WIN Latin1 OL ISO15 Italian 9E WIN Latin2 2S ISO17 Spanish 5T WIN Latin5 1G ISO21 German 7J Desk Top OD ISO60 Norweg 10J PS Text 1F 1SO69 French 13J Ventura Intl 9U WIN3 0 Latin1 14J Ventura US 8U Roman 8 6J Microsoft Pub ON ISO 8859 1 8M Math 8 2N ISO 8859 2 PS Math S5N ISO 8859 5 6M Ventura Math Macro Filter Off On Press NEXT or PREVIOUS to This submenu allows Off toggle between ON and OFF you to turn the macro Press SELECT to save this filter on or off setting Lines Per Page 64 5 128 Press NEXT or PREVIOUS to This submenu allows increase or decrease the lines per you to change the page number of lines per Press SELECT to save this page setting CR Mode CR CR CR CR Press NEXT or PREVIOUS to This submenu allows CR
127. s one 550 sheet universal paper feeder and a front tray The paper feeder can be set to any size paper from postcard to 14 inch legal The front tray can be set for print media from index card size to 14 inch legal and also accommodates envelopes and labels You may also add the following paper handling options to the printer additional 550 sheet Feeders Envelope Feeder Duplexer Offset Catch Tray m Easy operation The easy to read control panel display clearly shows the status of printer operation Con trol panel pushbuttons allow you to access and view printer menus submenus and status messages m Single element print cartridge The integrated print cartridge contains both the toner and the photosensitive drum in a sin gle housing making replacement easy and convenient Oct 02 Oct 02 Oki B6100 User Guide xiii About the Printer Continuous printing of up to 1750 sheets The printer can print up to 1050 sheets unattended when the offset catch tray is installed and can print up to 1750 sheets attended when two 550 sheet feeders are installed and used along with the front tray 100 sheets Network readiness There is an Ethernet Network Interface Card NIC option available for the printer Available Configuration Oki B6100 The printer is available in the following configuration Memory 64 MB Resolutions 600 x 600 dpi and 1200 x 1200 dpi Paper Input One 550 sheet universal paper tray for A4 Letter Legal and
128. se 2 Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice 7 28 Oki B6100 User Guide Removing the 550 Sheet Feeder Removing the 550 Sheet Feeder Use the following procedure to remove the 550 sheet feeder 1 Turn the printer off by pressing the O on the power switch on the front left of the printer CAUTION Removing or installing the paper feeder while the printer is on may damage the printer or paper feeder 3 Close the front tray and remove any printed sheets from the paper output tray Oct 02 Oki B6100 User Guide 7 29 Removing the 550 Sheet Feeder 4 Remove the paper trays from the 550 sheet feeder and the printer Oct 02 7 30 Oki B6100 User Guide Moving the 550 Sheet Feeder Moving the 550 Sheet Feeder When moving the printer a short distance you may leave the 550 sheet paper feeder attached However when moving the printer a long distance please remove the 550 sheet paper feeder to avoid damaging either the printer or the feeder Moving the Printer and 550 Sheet Feeder a Short Distance Use the following procedure to move the printer and 550 sheet feeder a short distance Sn SP oe Turn the printer off by pressing the O on the power switch on the back of the printer Unplug the AC power cord from the AC wall outlet Disconnect the printer from the host com
129. ship ping box or boxes Once the feeder is in the new location refer to Installing the 550 Sheet Paper Feeders on page 7 4 to reinstall the paper feeder s Oct 02 Oct 02 OO wo aD oF ae Using the Envelope Feeder About this Chapter on page 8 2 About the Envelope Feeder on page 8 2 Installing the Envelope Feeder on page 8 3 Testing the Envelope Feeder on page 8 7 Selecting Print Media on page 8 8 Loading the Envelope Feeder on page 8 10 Solving Envelope Feeder Problems on page 8 12 Maintaining the Envelope Feeder on page 8 19 8 2 Oki B6100 User Guide About the Envelope Feeder About this Chapter This chapter provides all of the information necessary to install use and maintain the envelope feeder including procedures for removing paper jams NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option About the Envelope Feeder The Envelope Feeder is an optional single tray feeder
130. special print media such as labels and transparencies There are four paper handling options available for the printer A Duplexer allows two sided printing A 550 Sheet Feeder creates additional paper capacity or variety An Envelope Feeder allows printing envelopes An Offset Catch Tray holds and separates large print jobs NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option You may connect the printer to either a local computer or a computer network system Applica tion and print driver software on the computer controls image generation and print processing The computer sends the electronic image to the printer where the printer turns the electronic image into a black and white printed image Features Your laser printer has the following features Quality printing at a high speed The printer has an output of 26 pages per minute with a resolution up to 1200 dpi m Flexible use of paper sources and delivery methods The base configuration of the printer include
131. submenu allows you to view size media type and level settings for Tray 1 the current Media Size Media 2 Press SELECT to view a specific setting Type and Level for Tray 1 Tray 2 1 Press NEXT or PREVIOUS to scroll through the media This submenu allows you to view size media type and level settings for Tray 2 the current Media Size Media 2 Press SELECT to view a specific setting Type and Level for Tray 2 Tray 3 1 Press NEXT or PREVIOUS to scroll through the media This submenu allows you to view size media type and level settings for Tray 3 the current Media Size Media 2 Press SELECT to view a specific setting Type and Level for Tray 3 Face Down Tray 1 Press SELECT to view the status of the Face Down Tray This submenu allows you to view the status of the face down tray Toner Press SELECT to view the status of the toner cartridge Oct 02 3 22 Oki B6100 User Guide Status Menu Oct 02 ntaining the Printer SA aD oF ae In this Chapter About this Chapter on page 4 2 Replacing Printer Components on page 4 3 E E m Cleaning the Printer on page 4 6 m Moving the Printer on page 4 9 E Storing the Printer for Long Periods of Time on page 4 10 Oct 02 4 2 Oki B6100 User Guide About this Chapter This chapter provides information about maintaining your printer Although the printer requires very little mainte
132. t and disconnect the power cord from the AC outlet NOTE Installing the envelope feeder while the printer is on may damage the printer or the envelope feeder 2 Remove the envelope feeder from its packaging and place it on a level surface Remove any cardboard inserts and packing tape Oct 02 Oki B6100 User Guide 8 5 Installing the Envelope Feeder 3 Pull on the recessed area on the front of the printer to open the front tray 4 Remove the gear cover on the left side of the inside of the printer and store it in a safe place Oct 02 8 6 Oki B6100 User Guide Installing the Envelope Feeder 5 Push the envelope feeder all the way into the printer until it stops making sure it is seated firmly inside the printer NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Oct 02 Oki B6100 User Guide 8 7 Testing the Envelope Feeder Testing the Envelope Feeder After installing the envelope feeder use t
133. talling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the Installation Guide for instructions on installing the drivers Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice Oct 02 Oct 02 Oki B6100 User Guide 9 17 Solving Offset Catch Tray Problems Offset Catch Tray Makes Unusual Noises The following characteristics define this offset catch tray problem m The offset catch tray makes unusual noises or makes more noise than usual either while idle or while printing m The offset catch tray transports paper without a problem m The control panel does not display an error code The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Open the offset catch tray cover and inspect the inside for jammed paper or obviously damaged parts Broken components or scraps of paper lodged inside the offset catch tray may be brushing against moving parts and causing the noise 2 Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice Offset Catch Tray will not Offset The following chara
134. tates Patent and Trademark Office some trademarks may also be registered in other coun tries OKI Oki Data and OkiLAN are registered trademarks of Oki Electric Industry Company Ltd PostScript is a trademark of Adobe Systems Incorporated for a page description language and may be registered in certain jurisdic tions Throughout this manual PostScript Level 3 PS 3 is used to refer to a set of capabilities defined by Adobe Systems for its PostScript Level 3 page description language Adobe Adobe PhotoShop Adobe PageMaker Adobe Systems Incorporated Apple AppleTalk EtherTalk LaserWriter LocalTalk Macintosh TrueType Apple Computer Inc Banyan VINES Banyan DEC DECnet LN03 VMS Digital Equipment Corporation Hewlett Packard HP PCL HP GL HP UX LaserJet Hewlett Packard Co IBM PC Token Ring International Business Machines Corpo ration Intel Intel Corporation Microsoft MS DOS Windows Microsoft Corporation Novell and NetWare Novell Inc The ENERGY STAR logo United States Environmental Protection Agency The ENERGY STAR emblem does not represent EPA endorsement of any product or service UNIX UNIX Systems Laboratories Emergency First Aid Information Refer to the Material Safety Data information in the Warranty Regulatory and Safety document Oct 02 Contents Preface 1 ix About this Manual 1 x Scope 1 x Overview 1 x Printer Orientation 1 xi Conventions 1 xi About the Printer 1 xii Features 1 xii Availabl
135. te between being activated and being not activated This alternation confuses the system and causes erratic operation Reinstall the printer driver software The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the Installation Guide for instructions on installing the drivers Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice Oct 02 Oct 02 Oki B6100 User Guide 7 27 Solving 550 Sheet Feeder Problems Feeder Makes Unusual Noises The following characteristics define this feeder problem m The feeder makes unusual noises or makes more noise than usual either while idle or while printing m The feeder feeds paper without a problem m The control panel does not display an error code The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Remove the paper trays and inspect the inside of the feeder for jammed paper or obvi ously broken components Broken components or scraps of paper lodged inside the feeder may be brushing against moving parts and causing the noi
136. ter The fuse on the power cord is not functioning UK only Verify that the fuse on the power cord is intact UK only The AC wall outlet is not functioning Verify that voltage is present at the AC wall outlet by connecting another electrical device to the outlet If power does not flow to the other device check the AC wall outlet circuit breakers for a tripped breaker There is interference from other electrical devices on the same circuit Unplug all electrical devices from the AC wall outlet circuit and then reconnect only the printer Turn printer power on Thermal sensors may have shut down the printer Turn the printer off and wait 20 minutes then turn the printer back on Power is frequently interrupted The printer is malfunctioning Turn the printer off and disconnect the power cord from the AC outlet Contact your dealer or an authorized service provider No Ready Message After warming up the printer control panel displays the text Ready indicating that the printer is ready to print If the printer does not show this message but shows an error message instead refer to Warning Messages and Error Messages on page 5 31 to determine the appropriate action for the specific error message that is shown If the printer does not display either the Ready message or an error message contact your retailer or sales representative 5 4 Oki B6100 User Guide
137. ter have two individuals facing each other from the front and the rear of the printer grasp the recessed areas on each side of the printer Do not lift the printer by grasp ing any area other than these recessed areas m When lifting the printer maintain proper lifting posture to prevent injuries Oct 02 Oki B6100 User Guide 1 3 Package Contents Package Contents Make sure that all of the items shown below are included in the printer packaging If any items are missing or damaged contact your dealer Printer Print Cartridge 550 sheet Universal Paper Tray Power Cord Unpacking Instructions Installation Guide CD ROM Se a eS SS e SASA Be Fe Sy BD CD ROM Contents The CD ROM contains printer drivers software and documentation designed to help you fully utilize the printer Oct 02 1 4 Oki B6100 User Guide Printer Location Requirements Printer Location Requirements Printer Weight and Dimensions This printer weighs approximately 51 Ibs 23 kg and should always be lifted by two people The dimensions of the printer are listed below m Printer Height 16 3 in 413 mm m Printer Width left to right 16 6 in 422 mm m Printer Depth front to back 17 3 in 439 mm Space Requirements A certain amount of space is required for proper operation of the printer and also for performing printer maintenance and replacing consumables Use the following figures to plan for appropri ate clearances when deter
138. ter can print on a variety of media including plain paper labels transparencies and envelopes Always use print media that meet the guidelines for use with this printer Print media that is not recommended for use with this printer may cause frequent paper jams or poor print quality Oct 02 Paper and Print Media To Avoid Do not use paper or print media that has any of the following characteristics Does not meet the paper and media size and weight specifications for this printer Is not labeled for use with xerographic printers or xerographic copiers Cannot withstand temperatures of up to 310 F 155 C Is in a sealed package that is obviously damaged or wet Is excessively wrinkled curled torn or warped Is folded or creased Has either an extremely slick surface or an extremely textured surface Has an exposed adhesive surface Has paper pieces glued or taped to the media Has staples or paper clips attached Is categorized as thermal paper coated paper or carbon paper Is an envelope that is embossed is made of extremely thick paper or is padded Is an envelope that has metal clasps Is an envelope with gummed or adhesive surfaces Is a sheet of labels that has the backing sheet exposed between individual labels Correct Paper Storage It is important to store paper correctly prior to placing it in the printer since improper storage can cause frequent paper jams and poor print quality Use the following guidelines when storing pa
139. ter that you specified in the previous step After you have pressed the SELECT button the first line of the display should contain the text Parallel Setup and the second line should contain the text Interpreter Press the NEXT button until the text Format is shown on the second line of the display Press the SELECT button to enter the format submenu Press the NEXT button until the desired format is shown on the second line of the display The available format settings include Raw Normal and Binary Press the SELECT button to select the format that you specified in the previous step After you have pressed the SELECT button the first line of the display should contain the text Parallel Setup and the second line should contain the text Format Press the NEXT button until the text Mode is shown on the second line of the display 2 6 Oki B6100 User Guide Connecting the Printer to the Host Computer 22 Press the SELECT button to enter the mode submenu 23 Press the NEXT button until the desired mode is shown on the second line of the display The available mode settings include Bidirectional and Standard 24 Press the SELECT button to select the mode that you specified in the previous step After you have pressed the SELECT button the first line of the display should contain the text Parallel Setup and the second line should contain the text Mode 25 Press the RETURN button twice to
140. th the USB equipped systems and con tains the necessary code to support USB No additional software or hardware should be required Hardware Support The USB port of your printer supports the following hardware Intel Most recent Intel systems will contain the needed components However there are a num ber of older systems that while having USB hardware have an obsolete USB implemen tation Your USB printer will not work with these older systems unless a separate USB controller card is installed in your system It is possible to have working hardware but not have a physical port in which case the proper connector must be purchased from the sys tem supplier NOTE Systems made in 1996 and earlier probably do not support USB correctly on the motherboard systems made in 1997 may or may not properly support USB and systems made since 1998 probably do support USB correctly Apple The Apple iMac and G3 G4 systems come with working USB hardware and fully support your USB printer Older PCI based Macintosh systems may be upgraded with a USB card This configuration should work with the correct version of the operating system 2 8 Oki B6100 User Guide Connecting the Printer to the Host Computer Installation for Windows Use the following procedure to install USB for Windows 1 Verify that your system supports USB and has an available USB connector If you do not have an available connector you may need to purchase a USB
141. the Offset Catch Tray on page 9 4 Testing the Offset Catch Tray on page 9 9 Solving Offset Catch Tray Problems on page 9 10 Maintaining the Offset Catch Tray on page 9 18 Moving the Offset Catch Tray on page 9 19 Removing the Offset Catch Tray on page 9 20 9 2 Oki B6100 User Guide About the Offset Catch Tray About this Chapter This chapter provides all of the information necessary to install use and maintain the Offset Catch Tray including procedures for cleaning and removing paper jams NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option About the Offset Catch Tray The offset catch tray 1 is an optional output tray that attaches to the top rear of the printer and can hold up to 500 printed sheets and also sorts printed sheets using an offset The printer sup plies all of the operating power that is needed by the offset catch tray Motors and circuit boards internal to the offset catch tray provide it with drive and operation
142. the back of the printer Unplug the AC power cord from the AC wall outlet Disconnect the printer from the host computer Wait 30 minutes for the printer to cool Refer to Chapters 6 through 9 for instructions on moving installed paper handling options 6 Remove the toner cartridge and cover it with an opaque plastic sheet 7 Move the printer to the new location 8 Once the printer is in the new location refer to the Installation Guide included in the original printer packaging for installation instructions 4 10 Oki B6100 User Guide Storing the Printer for Long Periods of Time Moving the Printer a Long Distance Use the following procedure to move the printer a long distance 1 Turn the printer off by pressing the O on the power switch on the right side of the printer Unplug the AC power cord from the wall outlet and from the back of the printer Disconnect the printer from the host computer Remove the paper from all of the paper trays Wait 30 minutes for the printer to cool An wh Remove all installed paper handling options Refer to Chapters 6 through 9 for instruc tions for removing installed paper handling options 7 Remove the toner cartridge and place it in an opaque plastic bag then seal the bag with tape and place it in a sturdy box 8 Repack the printer paper trays AC power cord and toner cartridge into the original ship ping box or boxes 9 Once the printer is in the new locat
143. the printer 8 If this procedure does not eliminate the noise smoke or smell or if the problem returns turn the printer off unplug the AC power cord from the AC wall outlet and contact your retailer or sales representative Oct 02 Oki B6100 User Guide 5 5 Paper Jams Paper Jams Oct 02 Paper jams are generally the most common and reoccurring problem encountered when using any printer Paper may jam anywhere along the paper path from the paper tray to the output tray Sensors within the printer constantly monitor paper travel so when a sheet of paper fails to arrive at a certain point within a specific time the printer interprets that to mean that the paper has stopped between two sensors along the paper path The printer then displays a Paper Jam error message that corresponds to that specific jam When paper gets jammed inside the printer printing stops and an error code indicating the posi tion of the jam appears on the display Error Code Paper Jam Location EIlEyUyUyUyEyEIEIEEeEeEeEeoyEoyEyEEeEeEEeEe Ee E E gt EE EE E E E E ___ SEES E2 Between the paper feed section front paper tray main tray or optional feeder tray and the print cartridge E3 Between the print cartridge and the fuser unit E4 At the paper exit slot E6 At the offset output tray E7 At the duplexer
144. ting The lights remain normal when the printer is not on The printer generates printed sheets without a problem The control panel does not display an error code The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire pro cedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Unplug all devices that are plugged into the same AC wall outlet as the printer During warm up and at the start of each print run the printer normally draws a large amount of current If other devices are running off of the same AC circuit the accumula tive current draw may result in nearby lights momentarily dimming Have an electrician check your building wiring There may be a problem with the AC outlet or the AC wiring in the building that needs the attention of a licensed electrician Call your service technician This problem may be caused by a malfunctioning or broken component that requires ser vice 5 30 Oki B6100 User Guide Miscellaneous Problems Printer Interferes with Nearby Radio or Television Reception The following characteristics define this type of problem When the printer begins printing it causes audio noise in nearby radios or interferes with the picture in nearby televisions The printer generates print
145. tion Message Line 1 Message Line 2 LOAD ENVELOPE Paper Size Paper Type The envelope tray is Load print media into the envelope empty tray ENV UNIT Check Feeder The envelope feeder has Check the envelope feeder to make FAILURE been removed or has sure it is properly installed Turn failed the printer off then on If the problem reoccurs contact your service provider Correcting Miscellaneous Envelope Feeder Problems Some envelope feeder problems may not cause an error message and may not interfere with the operation of the printer If you are experiencing one of the problems listed below and there is no error message shown on the control panel display refer to the procedures in the following sec tions to check the possible causes of the specific problem m Inoperative envelope feeder m Erratic operation m Unusual noise NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option 8 16 Oki B6100 User Guide Solving Envelope Feeder Problems Inoperative Env
146. tomated Attendant 1 800 654 3282 1 800 OKI DATA Toll Free in the U S and Canada For quick answers to commonly asked questions the Automated Attendant is available 24 hours a day 7 days a week The system can provide immediate assistance with Basic operating procedures Sales and service referrals Parts and consumable referrals Product information Customer Support Professionals 1 800 654 3282 1 800 OKI DATA Toll Free in the U S and Canada Customer Support Professionals are available 24 hours a day 7 days a week Please be sure that you are calling from a telephone close to your machine so you can describe your problem accu rately Our Customer Support Professionals are trained on all current OKI products They can answer your questions regarding Locations of sales and service dealers Installation of your machine Usage normal maintenance of your machine Error message interpretation solutions Parts and supplies identification Consumer relations A 4 Oki B6100 User Guide Service Centers Service Centers Authorized Service Providers Oki Data has over 2 000 local Authorized Service Providers in North and South America For the most comprehensive up to date listing of Oki Data authorized Service Centers Consult our web site at www okidata com e Inthe U S and Canada call 1 800 654 3282 1 800 OKI DATA In Latin America contact the Latin America Service Coordinator at Oki Data s Cor porate Headqu
147. ttings from the printer menu or printer front panel The figure below shows the control panel features 1 LCD Display 2 LED Indicators 3 Push Buttons 7 gt f 2 Ready Active Power Fault O gt 4 0 Start Stop Menu b E L T 3 Cancel Status Return x NAN pm Figure 3 1 Control Panel LCD Display The LCD display shows status and error messages that inform you of the current status of the printer and also displays menus submenus and printer settings when you are in the menu sys tem The display contains two lines of text each with a maximum of sixteen characters NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any settings from the printer menu or printer front panel Oct 02 3 4 Oki B6100 User Guide Control Panel Features LED Indicators The LED indicators also indicate printer status The four indicators can each be on off or blinking indicating different phases of printer operation The table below explains the LED indicators LED Color When Off When On When Blinking Ready Green Printer is NOT Printer is READY N A READY O Active Green Printer is IDLE Printer is ACTIVE Printer is WAITING a partial job processing a job has been printed and the printer is waiting for additional job data Power Green POWER is off POWER is on Po
148. uplex Option Kit 70045601 Hard Disk Drive Option Kit 70045701 B6100 500 Sheet Offset Catch Tray Option Kit 70045801 256MB RAM Memory Option Kit 70045901 RS 232C 422 Serial Option Kit NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Oct 02 A 6 Oki B6100 User Guide Oki Part Numbers Oct 02
149. vigating the Control Panel Menus NOTE Settings in your software application will override any settings in your printer driver Your printer driver settings will override any settings from the printer menu or printer front panel When you press the MENU button on the control panel you enter the printer s menu system At that point the first line of the display contains the text Menu indicating that you are in the menu system The second line of the display lists the active menu which you can change by pressing the NEXT or PREVIOUS button Menu Paper Menu If you press the NEXT button repeatedly the second line of the display cycles through the main menus in the following order Paper Menu Interface Menu PS Menu PCL Menu System Menu Quality Menu Functions NOTE Additional menus and submenus may appear in the printer menu system when other options are installed Oct 02 Oct 02 Oki B6100 User Guide 3 7 Navigating the Control Panel Menus The following figure shows the sequence of pushbuttons and display messages that allow you to change the number of copies printed This example illustrates the basic relationship between menus and submenus and demonstrates how the NEXT PREVIOUS SELECT and RETURN buttons help you to navigate through the menus Menu E Menu p Menu Menu Paper Menu Interface Menu Paper Menu Select
150. ways store them stacked horizontally Store reams of paper in an area away from both direct sunlight and high humidity Open sealed reams only when you are ready to load the paper into the paper tray and always close and seal partial reams of paper Do not stack partial reams of paper Print Media Weight Type and Size The 550 sheet feeder has paper guides that allow you to accommodate paper with the following dimensions The following table defines print media that you can use in the 550 sheet feeder paper tray and also indicates the feed orientation long edge feed LEF or short edge feed SEF If you have concerns about a specific brand or type of media try samples of the media to determine if the resulting printer performance and print quality meet your expectations Paper Width Paper Length Minium 3 87 inches 98 4 millimeters Maximum 8 5 inches 215 9 millimeters Minium 5 85 inches 148 5 millimeters Maximum 14 inches 355 6 millimeters Paper Source Weight Paper Type and Feed Paper Sizes Direction Accommodated Universal A4 Letter 55 134 kg A4 SEF 297 x 210mm Ledger Paper Tray 16 to 24 Ibs 11 7 x 8 27 inches main tray and optional 60 to 216g m 550 sheet A4 Letter Letter SEF 279 4 x 215 9mm Ledger paper feeder 11 x 8 5 inches Legal 13 SEF 330 2 x 215 9mm 13 x 8 5 inches Legal 14 SEF 355 6 x 215 9mm 14 x 8 5 inches Executive SEF 266 7 x 184
151. wer Saver Mode ON Fault Yellow Printer is not in There is an error that requires N A l error mode user intervention such as a paper jam a service call required etc Oct 02 Oct 02 Pushbuttons Oki B6100 User Guide 3 5 Control Panel Features The control panel pushbuttons allow you to access and navigate menus and also assist you in recovering from printer errors The table below explains the functions of the eight pushbuttons Pushbutton Start Stop gt 0 O Function START STOP Push this button to start or stop the printer or to exit the menu system Menu MENU Push this button to enter the menu system NEXT Push this button to move to the next menu submenu or setting within the same level of the menu structure SELECT Push this button to select the menu or submenu that is shown on the second line of the display or to choose and save the setting shown on the second line of the display CANCEL Push this button to cancel an action STATUS Push this button to enter the Status Menu and view the current status of printer PREVIOUS Push this button to return to the previous menu submenu or option within the same level of the menu structure RETURN Push this button to move up one level in the menu structure to the menu shown on the first line of the display 3 6 Oki B6100 User Guide Navigating the Control Panel Menus Na
152. wering the printer quickly 8 Insert the three thumbscrews supplied with the paper feeder into the holes on the base of the printer and turn them until tight 7 8 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 9 Load paper into the paper tray 10 Insert the feeder paper tray and the main paper tray all the way into the paper feeder mak ing sure each is properly seated inside the printer 11 Insert the plug of the power cord into the AC outlet and turn the printer on by pressing I on the power switch on the left front of the printer NOTE If an error message appears on the control panel display see Warning Messages and Error Messages on page 5 31 NOTE The printer automatically recognizes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Oct 02 Oki B6100 User Guide 7 9 Installing the 550 Sheet Paper Feeders Installing Two Paper Feeders NOTE The printer automatically recognizes an option after the option is
153. wing procedure to enter the system menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text System Menu is shown on the second line of the display 3 Press the SELECT button to enter the system menu 4 Press the NEXT button to move through the submenus Factory Defaults Display Lan guage Power Saver Wait Timeout Job Timeout Jam Recovery and Hex Print 5 Press the SELECT button to enter a submenu 6 Use the procedures in the following table to access and change the system settings Submenus Default Setting Available Settings Procedure for Changing Setting Factory Defaults US US 1 Press NEXT or PREVIOUS to This submenu allows you to reset the Non U S toggles between U S and NON U S printer to U S or Non U S factory 2 Press SELECT to choose and set the defaults factory defaults Display Language English English 1 Press NEXT or PREVIOUS to scroll This submenu allows you to change French through the available languages the language of the display messages German English French Francais German Italian Deutsch Italian Italiano or Spanish Spanish Espanol 2 Press SELECT to choose and set the language Power Saver 15 0 999 1 Press NEXT or PREVIOUS to This submenu allows you to set the increase or decrease the number of number of minutes the printer is idle minutes before it reverts to Power Saver 2 Press SELECT to save this setting Mode
154. y 3 Press the SELECT button to enter the Paper Menu 4 Press the NEXT button to move through the submenus Copies Default Source Manual Feed Output Tray Media Size Type Tray Linking Blank Pages and Output Link ing 5 Use the procedures in the following table to access and change the printer paper handling settings Submenus Default Setting Available Settings Procedure for Changing Setting Copies 1 Numbers 1 999 1 Press NEXT or PREVIOUS to This submenu allows you to change the number of copies increase or decrease the number of copies printed 2 Press SELECT to save this setting you to turn the manual feed on or off printed Duplex Off Off 1 Press NEXT or PREVIOUS to toggle This submenu allows On between ON and OFF you to turn the duplexer 2 Press SELECT to save this setting on or off Duplex Bind Long Edge Long Edge 1 Press NEXT or PREVIOUS to toggle This submenu allows Short Edge between LONG EDGE and SHORT you to define the EDGE binding edge for 2 Press SELECT to save this setting duplexed sheets Default Source Tray 1 Front 1 Press NEXT or PREVIOUS to scroll This submenu allows Tray 1 through the list of available sources of you to choose a default Tray 2 optional paper paper source from a list Tray 3 optional 2 Press SELECT to set a source as the of all installed sources default Manual Feed Off On 1 Press NEXT or PREVIOUS to toggle This submenu allows Off between ON
155. ystem and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option Turn the printer off by pressing the O on the power switch on the right side of the printer Make sure that the duplexer is firmly seated inside the printer If the duplexer is firmly seated in the printer but the duplexer is still inoperative return to Installing the Duplexer on page 6 3 and carefully repeat all of the installation steps If the duplexer is still inoperative after reinstallation remove it from the printer so you can run tests on the printer without the duplexer affecting the tests Print a few sheets of text or images to make sure the printer is still operational If the printer is operational when the duplexer is removed contact either your sales repre sentative or a service provider and report your problem If the printer is not operational after you have removed the duplexer refer to Installation Problems on page 5 2 After correcting the printer problem return to Installing the Duplexer on page 6 3 and reinstall the duplexer Oct 02 Oki B6100 User Guide 6 9 Solving Duplexer Problems Clearing Duplex Paper Jams When an E7 error message is shown on the display screen there is a paper jam in the duplexer Use the followin
156. zes an option after the option is installed The printer driver does not You must enable activate the option in the printer driver after the option is installed The steps you will follow vary according to both your operating system and your installed printer driver Here are the general steps you will follow Select the driver you want to work with Locate the printer properties section within the printer driver Use the pulldown window to select the option Activate the option The following procedure guides you through multiple actions that may solve this problem Pro ceed one step at a time until the problem is solved You may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Open and then firmly close all of the printer and offset catch tray doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the offset catch tray can operate When a door is open the interlock switch is not activated and the offset catch tray cannot operate If a door is not firmly closed the interlock switch can bounce between being activated and being not activated confusing the system and causing erratic operation Reinstall the printer driver software The printer driver software running on the host computer may be damaged Reins

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