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Nortel Networks 2050 Telephone User Manual

1. 17 Accessibility Interface a 17 Call Control window 0020 eee ee eee 18 Accessibility Interface 2 00 0 eee eee 19 Call Control window elements and functions 20 Hot Keys cay ciren pean Peer we dale PALABAN are 22 Adding a hot key 0 c eee eee 22 Removing a Hot Key a 23 System tray icon and menu 0 0 0 eee 24 IP Softphone 2050 Directories 25 Local Directory 4a pasma PANGA a aA AEU bade etd 25 Opening a Local Directory from the Call Control window 25 CS 1000 Directory eee 26 Personal Directory 0 eee eee eae 26 Callers List gc sansa toate We ne ata as RAE ea ee AA 27 Redial List 2 40x47x4 44454 eee eee ee eens es 27 Opening CS 1000 Directory features 28 Password Administration a 28 Application Server Administration 28 Installing and setting up the IP Softphone 2050 29 System requirements cence eee 29 Supported operating systems 29 Nortel USB Audio Kit nauau 30 Installing the IP Softphone 2050 20000 30 Installing the USB Headset Kit 31 Managing contacts from the Local Directory 32 Adding contacts to a Local Directory 32 Editing contacts in the Local Directory 33 Deleting contacts from the Local Directory
2. 34 Finding contacts in the Local Directory 34 Filtering a Local Directory 000 0 e eee eee 35 Dialing from the Local Directory 000000 35 Dialing from the Redial List in the Local Directory 36 Dialing from the Callers List in the Local Directory 36 Managing Groups in the Shortcut Bar 37 Using the Properties dialog box 38 Properties General tab 0 00 00 cae 39 Properties Details tab 0 0 0000 39 Properties Notes tab aaa 39 Properties Settings tab 39 Linking to external directories 39 Linking to the LDAP directory 004 40 Linking to Outlook c eee ee 41 Linking to Windows Address Book directory 42 Adding external contacts to the Local Directory 42 Managing contacts from the CS 1000 Directory 44 Adding contacts to the Personal Directory 44 Editing CS 1000 Directory contacts 45 Making temporary edits to contacts 45 Deleting CS 1000 Directory contacts 46 Finding CS 1000 Directory contacts 46 Dialing from the Personal Directory 46 Dialing from the Redial List 0000 eee ee 47 Dialing from the Callers List 0 0020 c eee 47 M
3. 2 Enter the port to which you want the IP Softphone 2050 to listen To return the settings to their installation defaults click Restore Defaults IP Softphone 2050 Settings Sounds Use the Sounds dialog box to select sound effects for when the IP Softphone 2050 connects to or disconnects from a call server You can assign a sound to any of the following three events e Server connected e Server unreachable e Server unresponsive To assign a sound to an event 1 From the Select an event list select the event to which you want to assign a sound Select Play sound Enter the path and file name of the audio file you want to use You can also search for the file by clicking browse The selected file name appears in the text box Note The IP Softphone 2050 currently supports only wav files To test the selected sound press the play arrow button To stop the sound while playing click the square stop button Hot Keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options For information about available hot keys and for adding or removing hot keys see Hot keys on page 22 Text Replacements Note This dialog box is available from the Accessibility Interface only IP Softphone 2050 Settings Use the Text Replacements dialog box to modify the server supplied text in the Accessibility Interface Modification lets you shorten or elimina
4. Properties on the toolbar Right click the selection and choose Properties from the menu Select the tab you need and edit the information Click OK Managing contacts from the Local Directory Deleting contacts from the Local Directory You can delete contacts from the Local Directory or remove contacts from a group of shortcut links To delete a contact from the Local Directory 1 Open the Local Directory For details see Opening a Local Directory from the Call Control window on page 25 2 Using your mouse pointer select the contact you want to delete Note To delete a range of contacts click the first contact in the range and then shift click the last contact in the range The entire range highlights You can also CTRL click to select a number of contacts in different places 3 Delete the contact by doing one of the following Select Edit gt Delete Click Delete on the toolbar Right click your selection and choose Delete from the menu 4 To confirm the deletion click Yes To remove a contact from a group of shortcut links 1 On the Shortcut Bar select the group of shortcut links from which you want to delete a contact 2 Right click the contact and choose Remove Item from the menu Finding contacts in the Local Directory You can search for contacts in a Local Directory by name To find a contact in one of your directories 1 Open the Local Directory For details see O
5. To add contacts to the Personal Directory 1 On the Call Control window click Directory 2 Select Personal Directory gt Add A text editor starts 3 Enter the contact information Note To add a pause in the number click Pause at any time during data entry 4 To submit the entry click Done Managing contacts from the CS 1000 Directory Note 1 Unlike the Local Directory CS 1000 Directory features Personal Directory Redial List Callers List are stored on the Application Server Note 2 You can also add contacts to the Personal Directory by copying entries from the Corporate Directory the Redial List the Callers List or other available directory applications If you are creating multiple entries in the Personal Directory you can make and edit multiple copies in an existing entry Editing CS 1000 Directory contacts To edit contacts in the Personal Directory On the Call Control window click Directory From the Directory list select Personal Directory Search for the desired entry Highlight the entry Click Edit and make the changes Click Done DUB O N Making temporary edits to contacts Use this option to temporarily edit contacts in the Redial List and the Callers List and then dial the edited entry The changes are not retained To make temporary edits to contacts On the Call Control window click Directory Select Redial List or Callers List from the Directory list Search for the
6. Features Select to view a list of available server supported features Macros From the macros menu select the macro you want to dial Using the View menu From the View menu you can choose from any of the following Local Directory Select to access the Local Directory window See Local Directory on page 25 for details Menu Bar Options Select to show or hide the menu bar Select Autohide Menu Bar to hide the menu bar when not in use Always on Top Select to keep the phone on top at all times Using the Help menu From the Help menu you can choose from any of the following Quickstart Select to view basic information about operating the Call Control window and the USB headset Hot Keys Select to view a list of both Buttons and Menus hot keys Contents Select to open the contents section of the IP Softphone 2050 Help system Search Select to search for a specific item in the IP Softphone 2050 Help system Index Select to open the index section of the IP Softphone 2050 Help system About IP Softphone 2050 Select to view information about the IP Softphone 2050 such as the version number copyright information and so on IP Softphone 2050 Settings IP Softphone 2050 Settings Use the Settings window shown in Figure 3 to access and configure the many IP Softphone 2050 features and functions You can open the Settings window from the Windows Start Menu or from the IP Softphone 205
7. Local Area Network LAN or Wide Area Network WAN The server that supports your IP Softphone 2050 determines the features you can access such as Call Conference Call Transfer and Call Forward Features The IP Softphone 2050 supports the following features e Twelve user defined feature keys six Programmable Line DN Feature Keys self labeled and six lines features accessed by pressing the shift key e Four soft keys that provide access to a maximum of 10 features e Four line display e Directory capabilities stored locally on your PC or linked to external directories such as Lightweight Directory Access Protocol LDAP Microsoft Outlook and Windows Address Book WAB contact management software e CS 1000 Directory features Personal Directory Redial List Callers List and Password Administration stored on the application server for systems running CS 1000 Release 4 0 or 4 5 software e One click direct dialing from various windows and applications e Five specialized fixed keys Directory Inbox Message IP Softphone 2050 overview Shift Outbox Services Expand e Dedicated call processing keys Hold Goodbye Answer Volume Mute Navigation Message Waiting e User selected ringer that lets the PC speakers or the headset ring for incoming calls e Choice of the following interfaces 1140 skin Compact black and silver skins Accessibility Interface for the
8. To set Windows sounds to play from your computer speakers 1 Select Start gt Control Panel gt Sounds Speech and Audio Devices 2 Select Sounds and Audio Device Select Audio 4 From the Sound Playback gt Default device list select your computer sound card Note If you do not want to use the Headset Adapter for playback select another device from the Sound playback gt Default device list Advanced audio problems due to network performance If network performance causes audio problems use the Advanced Audio dialog box in the IP Softphone 2050 Settings window to override your communication server audio values For more information about Advanced Audio see Advanced Audio on page 72 Troubleshooting the IP Softphone 2050 Reset conditions The IP Softphone 2050 resets when e The communication server causes the IP Softphone 2050 to perform a hard reset e You change the IP Softphone 2050 skin e Firewall applications intercept or delay packets causing the IP Softphone 2050 to reset due to the expiration of the Watchdog timer Note Use care when using firewall applications on the same computer as the IP Softphone 2050 e Excess delay or loss of communication with the server occurs USB Headset problems Headset not functioning If you experience any headset problems try the following actions in the order presented 1 Verify that you are using a supported operating system For a list
9. enter the contact s name address telephone numbers and other personal information Select the Details tab to enter any of the following contact details Department Office or Assistant To enter miscellaneous information select the Notes tab Managing contacts from the Local Directory 6 Select the Settings tab to define the default dialing number as Business Home or Mobile Click OK Note For more information about entering information in the property fields see Using the Properties dialog box on page 38 To add a contact to a group 1 In the Shortcut Bar select the group of shortcut links to which you want to add a contact Select the contact you want to add drag it to the Shortcut Bar and then drop it under the selected group button Note 1 You cannot directly add contacts to an external directory from within the Local Directory Note 2 If the contents of an external directory change you must first update that directory for the changes to show in the Local Directory To update right click the imported directory and click Refresh Editing contacts in the Local Directory To edit contacts in the Local Directory 1 Open the Local Directory For details see Opening a Local Directory from the Call Control window on page 25 Using your mouse pointer highlight the contact you want to edit Open Properties using one of the following methods Select File gt Properties
10. gt Menu Bar Options gt Show Menu Bar To hide the menu select View gt Menu Bar Options gt Autohide Menu Bar To access the menu when set to Autohide move your cursor over the top part of the Call Control window The menu appears Note The IP Softphone 2050 must be in focus for the Autohide Menu Bar function to work To bring the IP Softphone 2050 into focus click anywhere on the Call Control window Using the File menu From the File menu you can choose from any of the following e Run in background Sends the Call Control window to the background but leaves the application running to receive calls e Record this call Begins recording all incoming or outgoing calls Note Call Recording controlled by either a third party server or first party client requires either server support or a separate recording application Contact your system administrator for more information about the Call Recording function Settings Opens the Settings window and the various tabs e Exit Closes the IP Softphone 2050 application IP Softphone 2050 menu commands Using the Edit menu From the Edit menu you can choose from any of the following Copy Copies the contents in the display window for use in other applications e Paste Pastes phone numbers or other dialable strings copied from other applications Input Mode Selects method that the application uses to interpret input from the keyboard The three
11. on page 83 Features Use the Features dialog box to rearrange the features found under Keys gt Features on the Call Control window IP Softphone 2050 Settings The Feature Menu lists all available server supported features Use the arrow keys to move individual items up and down in the list The list includes Message Directory Shift Services Expand Copy Quit Redial List Caller List Note In CS 1000 systems the Available Features list remains empty You can access any item on the Available Features list from the Keys gt Features list Macros For information about setting macros see IP Softphone 2050 macros on page 57 Audio Use the Audio dialog box to adjust the level of buffering between your audio hardware and the IP Softphone 2050 Use the Quality slider to increase or decrease the amount of delay Less delay speeds up buffering but reduces audio quality Higher quality improves audio quality but slows down buffering Note If your IP Softphone 2050 audio sounds choppy or broken move the slider toward Higher Quality IP Softphone 2050 Settings Sound Devices Use the Sound Devices dialog box to select and set the various IP Softphone sound devices The dialog box is separated into two areas e Headset or Handset device e Handsfree Ringing Paging device Headset or handset device When using a headset or handset use this area to e Select the microphone and speaker e
12. select Start 2 Select Programs 3 Select Nortel gt IP Softphone 2050 gt IP Softphone 2050 Accessibility Interface To open the IP Softphone 2050 Accessibility Interface from the Call Control window 1 From your desktop PC select Start gt Programs gt Nortel gt IP Softphone 2050 gt IP Softphone 2050 The Call Control window appears 2 Select File gt Settings gt Skin 3 Select Accessibility Interface Note If the IP Softphone 2050 is running you must exit and restart for the change to the Accessibility Interface to take effect IP Softphone 2050 Call Control window Call Control window The Call Control window see Figure 1 below and Figure 2 on page 19 includes the standard features that let you make and manage telephone calls For information about the elements of the Call Control window see Table 1 on page 20 Figure 1 Call Control Window 1 140 IP Softphone 2050 Line keys Line keys Display Navigation arrows Soft keys Quit Inbox Messages ervices Outbox Shift Copy Directory Volume up MEJ 4 Release Volume down 46h 5axt gno NN Expand Mute A 7rors gruv gwez Answer Speaker Hold Dialpad IP Softphone 2050 Call Control window Figure 2 Call Control Window Compact skin silver IP Softphone 2050 File Edit Keys Yiew Help 1216 2 04pm Conf Forward More Inbox Messages Outbox Shift Navigation arrows
13. 2050 default IP address comes from your Ethernet hardware as a Medium Access Control MAC address If several Ethernet interfaces are installed then the IP Softphone 2050 chooses the first MAC address it detects and uses that address in all subsequent re connections Note Some Virtual Private Network VPN clients hide their MAC addresses In this case you must override the default value to prevent problems communicating with the server IP Softphone 2050 Settings Selecting MAC addresses To select a MAC address 1 Click Auto Create The Hardware ID text box displays the next address in a range of addresses 2 Continue clicking Auto Create to move through the range of available addresses until you find the one you need After you click through all available MAC addresses Auto Create generates random hardware ID numbers Select one of these numbers if your Ethernet hardware address is not unique to the server To return the settings to their installation defaults click Restore Defaults To reset the Hardware ID while the IP Softphone 2050 is running click Reset Note The Firmware Version field displays the latest IP Softphone 2050 firmware version reported by the server Advanced Audio Note This dialog box is intended for expert users only Use the Advanced Audio dialog box to override the audio values defined by your communications server Using NetEQ Global IP Sound Select NetEQ Global IP Sound t
14. Accessibility Interface The Accessibility Interface works with JAWS for Windows from Freedom Scientific screen reading software that lets visually impaired users access the full range of IP Softphone 2050 features The Accessibility Interface has been tested on JAWS Version 5 0 The screen is divided into four groups of controls Display Line and Feature Date and Time and Indicators Menu Command options in the Accessibility Interface match those in the standard Call Control window For more information about navigating the Accessibility control groups and Menu Command options see Accessibility Interface on page 83 IP Softphone 2050 Call Control window Call Control window elements and functions Table 1 describes the elements and functions of the Call Control window Table 1 IP Softphone 2050 components and functions Part 1 of 3 Element Function Primary display To provide call information such as Caller ID and instructions for using certain soft key features When idling the telephone displays only the date and time Soft keys To access server definable features such as Transfer for connecting calls to other people Conference for group calls and so on To select a feature click one of the four available soft labelled soft keys and then follow the instructions on the display Available soft key features vary depending on e Your current task the features available at an
15. Macros dialog box opens 4 Enter the name of your new macro Create the macro using a combination of the following To enter numbers click the dialpad Select the actions you want from the Keys menu and then click Add 6 To add the new macro to the list click Apply IP Softphone 2050 macros 7 To exit the Macros dialog box click OK Note 1 Use the Pause action to introduce a half second delay in the macro a requirement for some Interactive Voice Response applications and voicemail systems Note 2 You can move macro items up and down the macro list Select the macro item you want to move and then use the up and down arrow keys to move the item in the direction you need Deleting a macro To delete a macro 1 From the Macro menu select the macro you want to delete 2 Click x Delete Macro This clears the macro 3 To finalize the change press Apply Playing a macro You can play macros to dial telephone numbers or access your voicemail To play a macro 1 From the Call Control window select Keys gt Macros 2 Select the desired Macro by name IP Softphone 2050 menu commands IP Softphone 2050 menu commands Call Control window menu command The IP Softphone 2050 supports a Windows style menu command system with File Edit Keys View and Help menus all available With Show Menu Bar selected the menu bar appears above the Call Control window To show the menu select View
16. XP the Effects button on the Appearance tab 3 Clear Use transition effects for menus and tool tips Other applications Other applications running on your computer especially CPU intensive applications or applications that intercept or delay packets such as firewalls can cause broken audio Multiple Ethernet interfaces on a single PC can sometimes conflict with each other For example the IP Softphone 2050 sometimes exhibits intermittent breaks in audio when using docked notebooks that have a Xircom RealPort Cardbus Ethernet 10 100 Modem 56 PC Card PCMCIA inserted In the specific case of this PC card the problem relates to a version of the Xircom driver This driver takes CPU cycles even when it is not active and this in turn causes IP Softphone 2050 audio to become choppy Solutions for this example are e Upgrade your Xircom driver e Remove the PC card when the notebook is docked Troubleshooting the IP Softphone 2050 To upgrade your Xircom driver 1 Download and install a new PC card driver from the Xircom web site 2 Follow the installation instructions provided by Xircom Note You require administrator privileges on Windows 2000 Windows sound plays from the headset Description Windows sounds play from your headset instead of your computer speakers interfering with IP Softphone 2050 audio Action In some cases the Windows operating system defaults all the sounds to the new sound device
17. and manage your calls as well as access macros and features IP Softphone 2050 Directories IP Softphone 2050 Directories The IP Softphone 2050 uses two directories for maintaining and accessing contacts the Local Directory stored on your local hard drive and the CS 1000 Directory stored on your server Local Directory The IP Softphone 2050 Local Directory lets you store as many phone directories on your computer as you need You can use the Shortcut Bar to organize your contacts into smaller groups of shortcut links You can use the Local Directory to e Link to external directories such as Outlook Act and LDAP e Dial from external directories e Save contacts locally to your computer e Filter long directories so they are easier to use Note Do not confuse the IP Softphone 2050 Local Directory with the CS 1000 Directory accessible by clicking mj Directory on the toolbar The Shortcut Bar on the left side of the window lists all groups of shortcut links including e Local Directory main directory contacts e Redial List most recent calls made e Callers List most recent calls received e Quick Dials a built in group for selecting shortcuts to contacts Opening a Local Directory from the Call Control window To open a Local Directory 1 On the Call Control window select View gt Local Directory 2 Select one of the following IP Softphone 2050 Directories Onthe Shortcut Bar se
18. box opens with the name of the profile highlighted 3 Enter the new profile name 4 Click OK The new name shows in the list Selecting profiles To choose which profile the IP Softphone 2050 uses for your current session 1 From the list of profiles select the desired profile 2 Click Reset If the IP Softphone 2050 is currently running it tries to reestablish communication with the server as defined by the profile The Main Application screen opens If the IP Softphone 2050 is not currently running the Settings window closes The next time you start the IP Softphone 2050 it attempts to connect to the server as defined by the profile Note Check the server dialog box in IP Softphone 2050 Settings to see which server your current profile uses Exporting profiles You can export your IP Softphone 2050 profiles to your computer hard drive either to back up the configuration or for use in other applications To export your profiles 1 Click Export A Save As dialog box opens IP Softphone 2050 Settings 2 Save your profiles using the file name and directory of your choice Your current IP Softphone 2050 profiles are now saved as Config Backup Files cfx Importing profiles Use import to restore backed up configuration files for current use To import saved profiles 1 Click Import An Open dialog box opens 2 Locate and select the profile you want to use The Import Profiles text box
19. cadence you want from the list To disable Message Waiting select None Priority If more than one condition is enabled then the external lamp activates according to the condition with the highest priority The priority of the conditions from highest to lowest is as follows e Manual Override Headset Disconnect e Active Call IP Softphone 2050 Settings e Message Waiting Using the backlight The USB Headset Adapter uses a backlight to illuminate the buttons letting you know when the IP Softphone 2050 is running To enable the backlight select Use backlight Configuring Smart Functions The Smart Functions button on the desktop USB Headset Adapter provides quick access to IP Softphone 2050 features For information about configuring the Smart Functions button see Customizing the Smart Functions menu on page 54 Note The Smart Functions button is available on the desktop version of the USB Headset Adapter only Accessibility Interface Accessibility Interface The Accessibility Interface works with screen reading software such as JAWS for Windows from Freedom Scientific that lets visually impaired users access the full range of IP Softphone 2050 features To open the IP Softphone 2050 Accessibility Interface from the Call Control window 1 Select File gt Settings gt Skin 2 Select Accessibility Interface Note You must exit and restart the IP Softphone 2050 for the change to Acce
20. double click the contact Dialing from the Redial List To dial from the Redial List in the CS 1000 Directory 1 On the Call Control window click Directory 2 Select Redial List 3 Find the contact using one of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 4 Todial the selected entry double click the contact Dialing from the Callers List To dial from the Callers List in the CS 1000 Directory 1 On the Call Control window click Directory 2 Select Callers List 3 Find the contact using one of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 4 Todial the selected entry double click the contact Managing IP Softphone 2050 calls Managing IP Softphone 2050 calls Making telephone calls Before making a call ensure that you are wearing your headset To make a call 1 Open a Line using one of the following methods On the Call Control window click E Answer Headset Your main telephone line appears Select Keys gt Answer From the Call Control window select a Line key 2 Enter the phone number using one of the following methods Dial from the number pad of your computer keyboard Dial from the Call Control window Dialpad using the mouse pointer Select Keys gt Macros and then choose the desired
21. e Headset Disconnect e Active Call e Message Waiting Select the cadence how the lamp illuminates that you want to use for each of the above conditions Available cadences include e None e On e Flash e Flicker e Blink Manual Override With Manual Override enabled you can turn on the external lamp by pressing the Smart Functions button on your USB Headset Adapter IP Softphone 2050 Settings To enable Manual Override select the cadence you want from the list To disable Manual Override select None Headset Disconnect With Headset Disconnect enabled the external lamp activates when the headset registers as disconnected from the USB Headset Adapter To enable Headset Disconnect select the cadence you want from the list To disable Headset Disconnect select None Active Call With Active Call enabled the external lamp activates when the IP Softphone 2050 registers an active call To enable Active Call select the cadence you want from the list To disable Active Call select None If you enable Active Call when the USB Headset Adapter is selected as the Ringing Speaker then the external lamp also activates on incoming calls Note Any other application using the same audio channel as the USB Headset Adapter also activates the external lamp Message Waiting With Message Waiting enabled the external lamp activates when the IP Softphone 2050 registers a message waiting To enable Message Waiting select the
22. in this document The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number NN43119 101 Document Release Standard 01 02 Date May 2007 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N RT E L www nortel com
23. left pane of the IP Softphone 2050 Settings window see Figure 3 on page 62 Select the desired feature to open the corresponding dialog box IP Softphone 2050 Settings Profiles Use profiles to configure the IP Softphone 2050 Using profiles you can keep multiple IP Softphone 2050 configurations on the same computer When you make changes to any feature or function the changes affect only the current profile Note The name of the current profile appears at the lower right corner of all IP Softphone 2050 Settings dialog boxes above the Apply button see Figure 3 on page 62 To open the Profiles dialog box select Profiles from the list in the left pane of the Settings window Creating new profiles A text box at the top of the Profiles dialog box displays the current profile To create a new profile 1 Click New An empty text box called Profile Name opens 2 Enter the name of the new profile 3 Click OK Removing profiles To remove a profile 1 From the list of profiles select the profile that you want to remove 2 Click Remove A Remove profile Are you sure message appears 3 Click Yes The profile is deleted from the list Note My Server is a built in profile name and cannot be deleted IP Softphone 2050 Settings Modifying profile names To modify a profile name 1 From the list of profiles select the profile that you want to modify 2 Click Modify Name The Profile Name text
24. of supported operating systems see System requirements on page 29 To check your operating system a Select Start b Right click My Computer c Select Properties A System Properties window appears d Select General The General tab lists system registration and computer information 2 Verify that Universal Serial Bus controllers appears in the Windows Device Manager To open the Device Manager Troubleshooting the IP Softphone 2050 a Select Start Right click My Computer c Select Properties The System Properties window appears d Select Hardware The Hardware dialog tab appears e Click Device Manager 3 If Universal Serial Bus controllers does not appear in the Device Manager Ensure that USB is enabled in your computer setup menu Check for a BIOS upgrade Contact your computer supplier 4 Verify that USB Audio Device appears under Sound video and game controllers in the Windows Device Manager To open the Device Manager see step 2 5 Verify that HID compliant device and USB Human Interface Device appear under Human Interface Devices in the Windows Device Manager To open the Device Manager see step 2 6 If none of the devices in steps 4 and 5 appear in the Windows Device Manager and the conditions in steps 1 and 2 are correct then consult the USB Troubleshooting section in Windows Help 7 Verify that you have selected USB Audio Device as the microphone and speaker fo
25. opens 3 Select the profile or profiles that you want to import 4 Click OK Server Use the Server dialog box to configure the connection between the IP Softphone 2050 and your communications server You can either use the default method DHCP or manually specify an IP address To open the Server dialog box select Server from the list in the left pane of the Settings window Using DHCP With Automatic DHCP enabled the IP Softphone 2050 reads server addresses from a Dynamic Host Configuration Protocol DHCP server Note To use DHCP your Local Area Network LAN must include a DCHP server Contact your System Administrator to set up the server with the correct IP address values IP Softphone 2050 Settings To use the Automatic DHCP method 1 Select the Automatic DHCP check box 2 From the Server list select your server You can choose from the Primary Secondary or Application XAS servers Note 1 Primary and Secondary servers are assigned by DHCP Note 2 XAS support is reserved for future use Using IP addresses and DNS names If your communications server does not support DHCP then you must assign an IP address or DNS name manually To assign a manual IP address or DNS name you must have the following information about your communications server IP address or DNS name Port number e Server type To assign an IP address or DNS name 1 From the Server list select the server you
26. press Enter Or press the first letter of the selection you want Using hot keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options necessary for using all of the IP Softphone 2050 features from the Accessibility Interface For information about available hot keys and for adding or removing hot keys see Hot keys on page 22 Setting CS1000 Directory user preferences Setting CS1000 Directory user preferences Your server supports the following CS 1000 Directory features Personal Directory Redial List and Callers List To access these features click Directory on the Call Control window For general information about CS 1000 Directory features see CS 1000 Directory on page 26 For information about managing contacts or making calls from the CS 1000 Directory features see Managing contacts from the CS 1000 Directory on page 44 The following sections describe how to set user preferences for the various CS 1000 Directory features e Setting your language on page 86 Setting the date and time on page 87 e Enabling the Call Timer on page 87 Setting Call Log options on page 87 e Using Password Administration on page 90 Setting your language To set the language used by CS 1000 Directory features 1 Click j Services A list of options appears in the display area 2 Use the up and down arrows on either
27. red e If your server uses a Network Address Translation NAT device check for proper NAT configuration One way only audio problems can occur when incorrect NAT configuration causes the IP Softphone 2050 to attempt to connect to the wrong IP address Broken or choppy speech Broken or choppy speech can occur due to any of the following e Low level of audio buffering e Windows transition effects e Other running applications Audio buffering Use the Audio dialog box to adjust the level of buffering between your audio hardware and the IP Softphone 2050 For details see Audio on page 69 Use the audio Quality slider to increase or decrease the amount of delay Less delay speeds up buffering but reduces audio quality Higher quality improves audio quality but slows down buffering Troubleshooting the IP Softphone 2050 When experiencing choppy or broken speech move the Audio Quality slider toward Higher Quality Windows transition effects The Windows operating system uses very high process and thread priorities when performing low level Windows operations such as minimizing and maximizing applications This can cause brief breaks in the IP Softphone 2050 audio streams To reduce the severity of these breaks turn off the Windows transition effects for menus and tool tips To turn off the Windows transition effects 1 Select Start gt Control Panel gt Display 2 Select the Effects tab or in Windows
28. the communication server Action Contact your system administrator Troubleshooting the IP Softphone 2050 Unable to retrieve communication server parameters from DHCP server Symptom The following message appears DHCP server is not available Description A connection with the DHCP server cannot be established Potential causes e Network down e DHCP server configuration error Action Contact your system administrator Service denied Symptom The following message appears Service Denied Reason XXXX Description You are not authorized to use the communication server Potential causes e Invalid HardwarelD in the Hardware ID dialog box see Hardware ID on page 71 e Invalid communication server configuration Action e Ensure that your communication server programming is correct e Contact your system administrator Troubleshooting the IP Softphone 2050 Audio problems Basic audio operation To verify the physical connection of the USB adapter and headset as well as proper Windows audio configuration 1 Record an audio message 2 Play the message back using the USB headset One way audio If you experience problems with one way only audio e Check that your system administrator has programmed the handsfree option on the communication server Check that the mute button is disabled If mute is enabled the mute button on the Call Control window appears
29. the desired contact Search for the contact by name or number Enter the number of the contact to find it 3 To dial the selected entry double click the contact Managing Groups in the Shortcut Bar You can add remove or rename groups in the Shortcut Bar of your Local Directory To open a group of shortcut links and view its list of contacts click the desired group from the Shortcut Bar To add a group to a Local Directory 1 Right click a blank area on the Shortcut Bar 2 Select Add New Group A blank group button with a blinking cursor appears at the bottom of the Shortcut Bar 3 Enter the name you want for the group and press Enter To remove a group in a Local Directory 1 Click open the group you want 2 Right click anywhere on or under the Group button and its list of contacts Select Remove Group 4 Atthe Delete Are you sure prompt click Yes To rename a group in a Local Directory 1 Click open the group you want 2 Right click anywhere on or under the Group button and list of contacts 3 Select Rename Group Managing contacts from the Local Directory A cursor appears in the Group button Enter the new name you want the group to be called Press Enter Note To view the list of contacts within a group click the desired group in the Shortcut Bar Using the Properties dialog box Use the Properties dialog box to enter or change contact information To open the Pr
30. the feature to which you want to assign a hot key 5 Under Press a new shortcut key enter the key combination Alt Ctrl V for example that you want as your hot key 6 Click Assign Note lf the key combination is already taken the previously assigned feature appears in the Shortcut Key Currently Used By text box To assign a hot key you can enter any keyboard key combination except for the following e AtoZ Shift A to Shift Z e Alt A to Alt Z e Oto9 e Alt 0 to Alt 9 e Asterisk e Number sign Up down left and right arrow keys e Shift Up Shift Down e PageUp PageDn e Alt F1 to Alt F12 e F1 Shift F1 Ctrl F1 Ctrl Alt F1 Ctrl Alt Shift F 1 e Space bar Removing a Hot Key To remove a hot key 1 Open the Settings window For information about opening the Settings window see Opening the Settings window on page 62 2 Select Hot Keys 3 Choose the feature group that you want to access Buttons Menu or Fields Accessibility Interface only IP Softphone 2050 Call Control window 4 From the Items list select the feature from which you want to remove a hot key 5 Click Remove System tray icon and menu Use the IP Softphone 2050 system tray icon menu to manage phone calls and messages without opening the Call Control window To access the menu right click the IP Softphone 2050 icon in the Windows taskbar system tray From this menu you can make answer
31. the navigation cluster or on your PC keyboard to select Telephone Options gt Language 3 From the Language list select the language that you want to use for example German Deutsch Note This procedure affects only the language used by CS 1000 Directory features To change the language used by the Call Control window see Language on page 78 Setting CS1000 Directory user preferences Setting the date and time CS 1000 systems support several date and time formats based on the 12 hour and the 24 hour clocks To select a date and time format 1 Click Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options gt Date Time 3 From the Date Time list highlight the format that you want to use A sample of the highlighted date and time format appears in the display area of the Call Control window 4 Select the desired format Enabling the Call Timer With the Call Timer telephone option enabled the IP Softphone 2050 automatically measures and displays the length of each call To enable Call Timer 1 Click Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options 7 Call Timer 3 Select Call Timer On Setting Call Log options Use the Call Log telephone option to config
32. visually impaired e Programmable hot keys that allow single key access to user definable features Supported languages including English French Swedish Danish Norwegian German Dutch Portuguese Czech Finnish Hungarian Italian Polish Russian Spanish Turkish Japanese Latvian Korean Traditional Chinese Simplified Chinese Hebrew Arabic and Greek e Three input modes Digit Alpha and Native e Macro functions available for programming long dialing patterns Components The IP Softphone 2050 supports five main components IP Softphone 2050 overview e Call Control window on page 15 e Local Directory window on page 15 e Settings window on page 15 e System tray icon and menu on page 15 e i2050 exe application on page 16 Call Control window The IP Softphone 2050 Call Control window displays the line keys feature buttons and call display Use this window to make and manage your telephone calls You also use this window to access both your Local Directory and CS 1000 Directory features Personal Directory Redial List Callers List Application Server Administration and Password Administration For more information about the Call Control window see IP Softphone 2050 Call Control window on page 17 Local Directory window Use the Local Directory window to create manage and use a telephone directory stored on your local computer and to access external director
33. your password click Clr Toend click Can Note If you click Sel a prompt asks you to enter a new password 6 Enter your new password and click Sel A prompt asks you to confirm your new password 7 Click one of the following To select New Password click Sel TO return to the previous menu click Del Toclear your password click Clr Toend click Can Note If you click Sel your password changes If you make three consecutive incorrect password attempts within an hour the application locks you out of all password protected features for one hour Locked access displays on your telephone The application also locks you out of Virtual Office if enabled If you fail to access Virtual Office due to incorrect password attempts then the application also locks your access to other password protected features Setting CS1000 Directory user preferences If you forget your password or the system locks you out then your system administrator can reset and unlock your access at any time Troubleshooting the IP Softphone 2050 Troubleshooting the IP Softphone 2050 The following sections describe various troubleshooting issues and suggested remedy actions e Connectivity problems on page 94 e Audio problems on page 98 e Reset conditions on page 101 e USB Headset problems on page 101 e Directory problems on page 103 Connectivity problems Communication server
34. 0 Call Control window Figure 3 The Settings Window IP Softphone 2050 Settings Sound Devices Hardware ID Advanced Audio Listener IP Sounds Hot Keys Lamp Sounds Key Type About Language Personal Call Recording USB Headset Opening the Settings window Use one of the following options to open the Settings window e From the Windows operating system Select Start gt Programs gt Nortel gt IP Softphone 2050 gt IP Softphone 2050 Settings Select Start gt Control Panel gt IP Softphone 2050 In Windows XP select Switch to Classic View to view the list of settings e From the IP Softphone 2050 Call Control window Select File gt Settings IP Softphone 2050 Settings Using the Settings window The following sections describe how to configure the various IP Softphone 2050 features and functions Profiles on page 64 Server on page 66 Skin on page 68 Features on page 68 Macros on page 69 Audio on page 69 Sound Devices on page 70 Hardware ID on page 71 Advanced Audio on page 72 Listener IP on page 74 Sounds on page 75 Hot Keys on page 75 Text Replacements on page 75 Lamp Sounds on page 76 Key Type on page 77 About on page 78 Language on page 78 Personal Call Recording on page 78 USB Headset on page 79 Features and functions are listed in the
35. Adjust volume Select or clear mute status The Microphone text box displays the currently selected microphone To change the microphone select the microphone you want to use from the microphone list The Speaker text box displays the currently selected speaker To change the speaker select the speaker you want to use from the speaker list To adjust the volume of the microphone and speaker use the volume slider bar To mute both devices select Mute Handsfree Ringing Paging Device When using a handsfree ringing paging device use this area to e Select the microphone and speaker e Adjust volume e Select or clear mute status IP Softphone 2050 Settings The Microphone text box displays the currently selected microphone To change the microphone select the microphone you want to use from the microphone list The Speaker text box displays the currently selected speaker To change the speaker select the speaker you want to use from the speaker list To adjust the volume of the microphone and speaker use the volume slider bar To mute both devices select Mute To return the settings to installation defaults click Restore Original Values Hardware ID Note This dialog box is intended for expert users only Use the Hardware ID dialog box to select the hardware address reported to your communications server The Hardware ID text box displays the current hardware address MAC addresses The IP Softphone
36. Hz or higher 128 Mbytes RAM or higher for Microsoft Windows 2000 256 Mbytes RAM or higher for Windows XP 55 Mbytes or higher free hard drive space all languages 800X600 or higher resolution monitor 16 bit color Universal Serial Bus USB port version 1 1 or 2 0 Nortel Enhanced USB Adapter desktop or Nortel Mobile USB Adapter mobile Supported operating systems To use the IP Softphone 2050 you must have one of the following operating systems Microsoft Windows XP Microsoft Windows XP Professional Service Pack 1 Microsoft Windows XP Professional Service Pack 2 Microsoft Windows 2000 Professional Microsoft Windows 2000 Professional Service Pack 1 Microsoft Windows 2000 Professional Service Pack 2 Microsoft Windows 2000 Professional Service Pack 3 Microsoft Windows 2000 Professional Service Pack 4 Installing and setting up the IP Softphone 2050 Nortel USB Audio Kit The USB Audio Kit lets you hear and speak with your callers To ensure proper IP Softphone 2050 functionality use only the following Nortel supported or compatible USB audio kits Nortel Enhanced USB Adapter desktop e Nortel Mobile USB Adapter mobile e Algo Analog Terminal Adapter compatible The Nortel USB Audio Kit includes e USB Headset Adapter desktop or mobile e Installation Guide English and French e USB cord Some kits also include a headset The Algo Analog Terminal Adapter ATA is a USB adapter that lets you use ana
37. Mute light 51 N Navigation arrows 21 NetEQ Global IP Sound 72 Nortel USB Audio Kit 30 Nortel USB Audio kit 50 O Outbox Shift 22 Outlook directory 40 P Password Administration 90 Personal Directory 26 46 Primary display 20 Priority 81 Q Quit 20 R Redial List 27 47 Release button 51 Release 21 S Services 22 Settings 62 63 About 78 Advanced Audio 72 Audio 69 Features 68 Hardware ID 71 hot keys 75 Key Type 77 Lamp Sounds 76 Language 78 Listener IP 74 macros 69 Personal Call Recording 78 Profiles 64 Server 66 Skin 68 Sound Devices 70 Sounds 75 Text Replacements 76 USB Headset 79 Smart Functions button 50 Smart Functions 53 Soft keys 20 Speaker 22 Supported operating systems 29 System requirements 29 System tray 24 U USB Headset Adapter 52 V View menu 61 Voice over IP VoIP 13 Volume button 51 Volume 21 W Wide Area Network WAN 13 Windows Address Book directory 40 Nortel Communication Server 1000 IP Softphone 2050 User Guide Copyright 2007 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified
38. NORTEL Nortel Communication Server 1000 IP Softphone 2050 User Guide ererelorerererero TEKEN 00000 ooooonmnodooonhi oToTo oooonoronrargaq3ye 116 1G A NG atch a AON 10101010010168686858469 10 01000000000 OCCOCOCOGOOMM MHS ee 000010101010000009 1010101 Revision history May 2007 Standard 01 02 This document is issued to support Communication Server 1000 Release 5 0 This document contains information previously contained in the following legacy document now retired IP Softphone 2050 User Guide NN 10300 054 June 2006 Standard 4 00 This document is up issued to reflect additional information about reserved keyboard keys March 2006 Standard 3 00 This document is up issued to support Nortel Communication Server 1000 4 5 for the IP Softphone 2050 Version 2 August 2005 Standard 2 00 This document is up issued to support Nortel Communication Server 1000 4 5 March 2005 Standard 1 00 This is the first issue of the document after removing MVC 2050 Revision history Contents IP Softphone 2050 overview 000c cece eee 13 CA 13 Components 0c eee eee eee 14 Call Control window 22200e cece 15 Local Directory window 0c eee 15 Settings window 0 0 e eee ee 15 System tray icon and menu 15 i2050 exe application 02002 eee 16 IP Softphone 2050 Call Control window
39. anaging IP Softphone 2050 calls 48 Making telephone calls 0 00 c eee ee 48 Answering telephone calls 2 22220000e 48 Holding and retrieving telephone calls 49 Hanging up telephone calls 49 IP Softphone 2050 USB Headset Adapter 50 Overview AA eee 50 Answering calls with the USB Headset Adapter 52 Hanging up calls with the USB Headset Adapter 52 Adjusting the volume with the USB Headset Adapter 52 Muting a call ccc eee 53 Using the Smart Functions menu anaana 53 Customizing the Smart Functions menu 54 Custom Functions for Smart Functions menu 54 IP Softphone 2050 macros aaa 57 About macros with the IP Softphone 2050 57 Entering a macro eee 57 Deleting a macro eee 58 Playing a macro erae Ea a AE a 58 IP Softphone 2050 menu commands 59 Call Control window menu command 59 Using the File menu 2 0 000 ee 59 Using the Edit menu 2 0 0 ee 60 Using the Keys menu a 60 Using the View menu ee 61 Using the Help menu 0 0 0 0 cee eee 61 IP Softphone 2050 Settings 62 Opening the Settings window 62 Using the Settings window 2 0 2 63 Prohles ua maa oe ce Seed te eee NAA na Waa Yas 64 Crea
40. ane ane RARE gee 78 LANGUAGE i226 drei ideddig Pidiweidi ehidiebaas en 78 Personal Call Recording 0 0 00 eee e eee eee 78 USB Headset 1 ka NN NANG NG a ee ee 79 Selecting the headset 22000005 80 Setting external lamp controls 80 Using the backlight 0 000 e eee eee 82 Configuring Smart Functions 04 82 Accessibility Interface 0 0 20 c eee eee eee 83 Control groups 6 eee 83 Display ick ei ah ded wes is DN aden BAO ee eee Ge Red ees 83 Line and Feature 00 cee eee 84 Date and Time 20 0c 84 Indicators aaaea ees 84 Accessibility Interface Menu anaana 84 Navigating Control Groups and Menu Commands 84 Navigating Control groups e0 eee eae 84 Navigating Menu Commands 85 Using hot keys i e kaawa waaa pana HERB ai haa ppa oe aa 85 Setting CS1000 Directory user preferences 86 Setting your language eee eee eee 86 Setting the date and time a 87 Enabling the Call Timer 0 0 00 cee eee ee 87 Setting Call Log options aa 87 Logging all unanswered incoming calls 88 New call indication eee 88 Preferred name match eee 89 Area code setup 6 ce eee 89 Name display format 0 0 c eee eee 90 Using Password Administration 2 90 Enabling Passw
41. bal IP Sound logo Language Use the Language dialog box to select the language for the IP Softphone 2050 Settings window Local Directory and all menus and dialogs associated with the main application Note Some language that you encounter in operating the IP Softphone 2050 comes from your communications server or from your computer operating system OS Setting the language from the Language dialog box does not affect either server supplied or OS supplied language To change server supplied language see the Setting your language section on page 86 To change the currently set language 1 From the language list select the language you want 2 Click OK Supported languages include English French Swedish Danish Norwegian German Dutch Portuguese Czech Finnish Hungarian Italian Polish Spanish Japanese Russian Latvian and Turkish Personal Call Recording To use Personal Call Recording a Nortel certified third party application must be installed Use the Personal Call Recording dialog box to e Letthe IP Softphone 2050 record calls IP Softphone 2050 Settings e Launch the Personal Call Recording application e Display a warning message when call recording is enabled Information about the third party application shows in the following fields e Application displays the name of the third party application e Version displays the current version number of the application e Vendor displays
42. card the contents of the jitter buffer and restart If a packet arrives either before the early packet resync value set in milliseconds or after the late packet resync value also set in milliseconds then the resync operation begins To increase or decrease either the early packet resync value or the late packet resync value click the up or down arrows on the corresponding spin boxes IP Softphone 2050 Settings Both resync values must be set at least five times the Highwater Mark Calculate the resync values using the following formula frame size x highwater mark x 2 The frame size refers to the number of milliseconds per frame Frame size is assigned by the communications server A typical frame size is 10 milliseconds Listener IP Note This dialog box is intended for expert users only Use the Listener IP dialog box to override port assignments when the IP Softphone 2050 application conflicts with another application on your computer Under normal operation the IP Softphone 2050 listens for UNIStim traffic on all IP addresses and IP ports You can set the IP Softphone 2050 to listen to only one specific IP address or port To use a specific address 1 Select Use a specific address The dimmed text box activates 2 Enter the address to which you want the IP Softphone 2050 to listen The format of the IP address is 99 99 99 99 To use a specific port 1 Select Use a specific port The dimmed text box activates
43. click a Goodbye Release IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit before using the IP Softphone 2050 See Installing the USB Headset Kit on page 31 Overview The features of the USB Headset Adapter are described in Table 2 Table 2 USB Headset Adapter elements and functions Part 1 of 2 Element Function Message Waiting light The red Message Waiting light is located at the top of the USB Headset Adapter The light illuminates when you have voicemail messages waiting The light flashes when a call is ringing on the IP Softphone 2050 Maximize button Press the Maximize button to maximize or minimize the IP Softphone 2050 If the IP Softphone 2050 is minimized press this button to maximize the IP Softphone 2050 window If the IP Softphone 2050 is maximized but behind another window press this button to bring the IP Softphone 2050 to the foreground If the IP Softphone 2050 is maximized press this button to minimize the IP Softphone 2050 Smart Functions button Available on the desktop adapter only Press this button to access the Smart Functions menu For more information see Using the Smart Functions menu on page 53 IP Softphone 2050 USB Headset Adapter Table 2 USB Headset Adapter elements and functions Part 2 of 2 Element Function Answer button To answer an incomin
44. communication server must support these features Troubleshooting the IP Softphone 2050 e Your system administrator must enable the appropriate class of service If you cannot access the Redial List or Callers List contact your system administrator Index A Accessibility Interface 83 Active Call 81 Answer button 51 Answer 21 Application Server Administration 28 B Backlight 51 82 C Call Control Window 1140 skin 18 compact skin 19 Caller ID 52 Callers List 27 Copy 20 CS 1000 Directory 26 44 area code setup 89 call log 87 call timer 87 date and time 87 language 86 name display 90 new call indication 88 password administration 90 preferred name match 89 D Date and Time 84 Dialpad 21 Directory 22 Display 83 E Early Packet and Late Packet Re sync 73 Edit menu 60 Expand 22 External directories 39 External LED lamp 80 F File menu 59 H Headset Disconnect 81 Help menu 61 Highwater Mark 73 Hold 21 Hot key 22 i2050 exe application 16 Inbox Messages 22 Indicators 84 J Jitter 73 K Keys menu 60 L Lightweight Directory Access Pro tocol LDAP 39 Line and Feature 84 Line keys 21 Line 48 Local Area Network LAN 13 Local Directory 25 32 MAC addresses 71 Macros 57 Manual Override 80 Maximize button 50 Menu command 59 Message Waiting light 50 Message Waiting 81 Mute button 51
45. d To dial a telephone number Use your mouse pointer to click the numbers you want to enter IP Softphone 2050 Call Control window Table 1 IP Softphone 2050 components and functions Part 3 of 3 Element Function Directory To access CS 1000 Directory features Depending on how the system administrator sets up this service use this button to access any of the following Personal Directory Redial List Callers List features or some other server based directory service You can use CS 1000 Directory features to place a call The call is placed on your prime line unless you select a different line Services To access a list of network services O Expand Feature reserved for future use an To access your messages or return a call Inbox Messages Aj Outbox Shift To toggle between feature key displays Speaker To answer and make calls using the handsfree speaker Hot keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options Adding a hot key To add a new hot key 1 Open the Settings window For information about opening the Settings window see Opening the Settings window on page 62 2 Select Hot Keys 3 Choose the feature group that you want to access Buttons Menu or Select Fields Accessibility Interface only IP Softphone 2050 Call Control window 4 From the Items list select
46. desired entry Highlight the entry Click Edit and make the changes Dh Bi O NN a To dial the edited entry click Dial Managing contacts from the CS 1000 Directory Deleting CS 1000 Directory contacts To delete a contact from the Personal Directory Redial List or Callers List 1 On the Call Control window click Directory Select the Personal Directory Redial List or Callers List Search for the entry Highlight the entry Click Delete Click Confirm or Cancel oa Ah 9 P To delete the entire Redial List or Callers List 1 Click Directory 2 Select Redial List or Callers List 3 Click Del 4 Click Yes Finding CS 1000 Directory contacts To find contacts in Personal Directory Redial List or Callers List 1 On the Call Control window click Directory 2 Click the desired directory and do one of the following Scroll through the directory to the desired entry Togo directly to the desired entry enter the entry Search by first name last name or number Dialing from the Personal Directory To dial from the Personal Directory 1 On the Call Control window click Directory 2 Select the Personal Directory Managing contacts from the CS 1000 Directory 3 Find the contact using one of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 4 Todial the selected entry
47. ers e First name up to 24 characters IP Softphone 2050 Directories e DN at work up to 31 characters e DN at home up to 31 characters e Cell phone up to 31 characters e Pager up to 31 characters Callers List The Callers List can contain up to 100 entries When the list is full the system overwrites the oldest entry In Directory View mode the callers name displays along with the Callers List entry count Entries in the Callers List are sorted by Call Log time The first entry you see is the first new entry If you press the down navigation key more new items in the Callers List display If you press the up navigation key older items in the list display The following list describes the contents of a Callers List entry e Last name 24 characters e First name 24 characters e DN 31 characters e Time date Number of calls Redial List The Redial List can contain up to 20 entries When the list is full the system overwrites the oldest entry In Directory View mode the number you dialed displays Redial List content updates when you dial out Entries in the Redial List are sorted by Call Log time The oldest entry appears at the beginning of the list To access the oldest entry click the down navigation key To access the newest entry click the up navigation key A Redial List entry can contain any of the following e User name up to 24 characters e DN up to 31 characters IP Softpho
48. for correct security Connection is reinitializing Symptom The following message appears Connection Established Reinitializing Description This message appears after the IP Softphone 2050 establishes a connection and sends a request to the communication server to resume connection The communication server is expected to reply to this request Some communication servers direct the IP Softphone 2050 to various subcomponents causing this message to appear two or three times in rapid succession during a normal startup Troubleshooting the IP Softphone 2050 Note Under normal setup the Connection Established Reinitializing message appears briefly then disappears after successful connection Potential causes e A Connection Established Reinitializing message indicates a programming error in the communication server Action Wait a moment Under normal operation the message disappears after successful connection If the message continues check for correct communication server programming Authorization failed Symptom The following message appears Authorization failed Description The IP Softphone 2050 has no authorization to use the communication server Potential causes e Your system administrator has not authorized the IP Softphone 2050 e The HardwarelD found in the Settings window under the Hardware ID dialog box does not match the HardwarelD provisioned for
49. g call press Answer If you have no incoming call when you press this button the IP Softphone 2050 selects a line and you hear a dial tone Release button Press the Release button to terminate the current call Mute button Press the Mute button to mute a call When you mute a call you can still hear your caller but your caller cannot hear you Press the Mute button a second time to resume your conversation Mute light You can find the Mute light beside the Mute button With a call on mute the Mute light illuminates With a call off mute the Mute light remains off Volume button Use the Volume button to control the volume of the headset When the Smart Functions Menu appears use these buttons to move up and down in the menu Backlight The backlight illuminates when your headset is connected to the IP Softphone 2050 application To activate or deactivate the backlight feature click on File gt Settings gt USB Headset and select or clear the Use backlight check box IP Softphone 2050 USB Headset Adapter Answering calls with the USB Headset Adapter You can use the USB Headset Adapter to answer calls whenever the IP Softphone 2050 is running even if minimized or running in the background To answer a call using the USB Headset Adapter 1 Ensure that you are wearing your headset 2 Press Answer Note If you want to view Caller ID before answering while the IP Soft
50. he feature click OK Note 1 lf only one feature shows up in the menu the Don t display this dialog again check box appears Select this check box to map the Smart Function button directly to that one available feature You can then press the Smart Function button to execute the feature directly bypassing the menu Note 2 The Smart Functions button is available only on the desktop version of the USB Headset Adapter IP Softphone 2050 USB Headset Adapter Customizing the Smart Functions menu You can customize the features that appear on the Smart Functions menu using the Configuration Utility To customize the Smart Functions menu 1 From the Call Control window select File gt Settings gt USB Headset The USB Headset Settings window opens 2 Click Configure Smart Functions The Configure Smart Functions dialog box opens 3 From the dialog box you can Add Remove or Rearrange functions from the Smart Function menu To add a function select the function you want from the Available functions list and then click Add Toremove a function select the function you want to remove from the list and then click Remove To rearrange a function click the function you want to move either up or down in the menu and then click the appropriate button Move Up or Move down 4 To close the Configure Smart Functions dialog box click OK 5 To close the USB Headset dialog box click OK You can also add s
51. hortcut Bar 1 From the menu select Directory gt Add Link To gt Outlook Directory A Properties dialog box appears 2 Inthe Directory Name field enter the name of your Outlook directory as you want it to appear in the Shortcut Bar 3 Click OK Managing contacts from the Local Directory Linking to Windows Address Book directory To add a link to a WAB directory in the Shortcut Bar 1 From the menu select Directory gt Add Link To gt Windows Address Book A Properties dialog box appears 2 Inthe Directory Name field enter the name of your Windows Address Book directory as you want it to appear in the Shortcut Bar 3 Inthe WAB Name field enter the name of the WAB file you want to link to from the Shortcut Bar Note If you do not know the name of the WAB file click the browse button to the right of the WAB Name field A Windows Open dialog box appears Use this dialog box to navigate and select the file you need from your file system 4 From the Properties dialog box click OK Adding external contacts to the Local Directory You can add contacts from any of the external directories to your Local Directory To add an external contact to the Local Directory 1 From the Shortcut Bar click the external directory icon you want to access A list of contacts from the selected external directory appears 2 Right click the contact that you want to add to the Local Directory 3 From the menu selec
52. ies such as LDAP Outlook and WAB For more information about the Local Directory see Local Directory on page 25 Settings window Use the Settings window a series of dialog boxes to set up the various IP Softphone 2050 features For information about opening the Settings window see IP Softphone 2050 Settings on page 62 System tray icon and menu You can right click the IP Softphone 2050 system tray icon located at the right side of the Windows taskbar at the bottom of your screen to make and manage calls IP Softphone 2050 overview i2050 exe application The i2050 exe application lets the IP Softphone 2050 communicate with the server It launches when you start the IP Softphone 2050 but remains hidden in the background To verify that the i2050 exe is running open the Windows Task Manager To view the i2050 exe process select Processes from the Task Manager window The process appears as long as the IP Softphone 2050 icon appears in the system tray IP Softphone 2050 Call Control window IP Softphone 2050 Call Control window The IP Softphone 2050 Call Control window supports the 1140 skin designed to look and feel like the desktop IP Phone 1140 as well as an additional two compact skins available in black and silver The IP Softphone 2050 also supports an Accessibility Interface for visually impaired users To open the IP Softphone 2050 Call Control window 1 From your desktop PC
53. is unreachable Symptom One of the following messages appears e Connecting e Server unreachable Reconnecting in xx seconds e 802 1 QoS is not supported on your network Description These messages indicate that the connection with the communication server cannot be established The IP Softphone 2050 sets a random retry time after which it attempts to reconnect This process repeats until the IP Softphone 2050 successfully connects The Connecting message appears briefly or not at all under the following conditions e The communication server is running and reachable e The IP Softphone 2050 is directed to the correct IP address Troubleshooting the IP Softphone 2050 The Server unreachable message appears when the IP Softphone 2050 encounters a problem contacting the communication server Potential causes e Network down Computer not connected to the network e Invalid communication server settings in the Configuration Utility e Invalid communication server settings in DHCP configuration Communication server down Action e Ping another station on the network e Ping the communication server e Use the Server dialog box in the Settings window to verify the communication server IP address and port number for more information see Server on page 66 e Verify correct configuration of the communication server Check for the following an available port an available license and
54. isable the feature select New call indication Off The default setting for new call indication is On Preferred name match Use preferred name match to set the way names appear in Call Party Name Display CPND If set to Off CPND displays according to your server settings If set to On CPND displays according to the matching name found in your CS 1000 Directory if a match is found To enable or disable preferred name match 1 Click Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options gt Call Log Options Select New call indication 4 Select either of the following To enable the feature select Pref Name Match On To disable the feature select Pref Name Match Off The default setting for preferred name match is Off Area code setup Use area code setup to organize the display of incoming telephone numbers When an incoming call arrives with an area code that matches one of the three stored area codes the IP Softphone 2050 reorders the incoming call number to display the telephone number followed by the area code as opposed to the area code followed by the telephone number This reordering also applies to the order of telephone numbers found in the Callers List Setting CS1000 Directory user preferences To configure up to three saved area codes 1 Click Services A lis
55. lect Directories gt Local Directory On the menu select View gt Local Directory Note To open a previously accessed Local Directory select File gt Recent Local Directories and then select the Local Directory you want to open For information about managing contacts and making calls from the Local Directory see Managing contacts from the Local Directory on page 32 CS 1000 Directory The CS 1000 Directory maintains contact information and server supported features in a remote central database called the Application Server Accessible from the IP Softphone 2050 Call Control window the CS 1000 Directory supports the following features e Personal Directory e Redial List e Callers List Note Redial List and Callers List are Call Log features The system generates the content of the Redial List and the Callers List during call processing You can delete individual entries or the entire directory in the Redial List and the Callers List but you cannot add an entry or permanently change the content of an entry Personal Directory You control your own Personal Directory Use the Personal Directory to create and store up to 100 entries You can edit copy or delete individual entries or delete the entire list You can also copy entries from other applications to the Personal Directory or from the Personal Directory to other applications An entry can contain any of the following e Last name up to 24 charact
56. log terminals instead of headsets With an Algo ATA users can for example use a cordless handset with their IP Softphone 2050 Note The IP Softphone 2050 is compatible with the Algo ATA For support see www algosolutions com Installing the IP Softphone 2050 For information about installing the IP Softphone 2050 see P Phones Fundamentals NN43001 368 or consult your system administrator Installing and setting up the IP Softphone 2050 Installing the USB Headset Kit The IP Softphone 2050 supports a desktop USB headset adapter as well as a mobile adapter Follow these steps to install the USB Headset Kit 1 Ensure that you have the proper system requirements as listed in Nortel USB Audio Kit on page 30 2 Ask your system administrator to change settings if necessary to allow you to connect the IP Softphone 2050 to the communication server 3 If using the mobile adapter connect the headset to the adapter If using the desktop adapter you must Connect the coiled lower cord to the headset cord with the Quick Disconnect connector make sure it is securely fastened Connect the headset cord to the RJ9 jack on the adapter 4 Connect the USB cable to the headset adapter and to one of the USB jacks on your computer or USB hub The first time the headset adapter is plugged in a delay occurs while the Windows operating system configures the device and locates appropriate driver software If the in
57. m the Call Control window on page 25 2 Find the contact you want to call You can dial using any of the following options Managing contacts from the Local Directory Double click the phone number you want to dial Double click the contact s name Right click the contact s entry and then click the desired telephone number in the menu To dial the default telephone number click Dial on the toolbar Click the arrow beside the Dial toolbar button and then click the desired telephone number from the list Dialing from the Redial List in the Local Directory To dial from the Redial List 1 Open the Redial List using one of the following methods Select Redial List in the Shortcut Bar of the Local Directory window Select Keys gt Features gt Redial List 2 Find the contact using one of the following methods Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 3 To dial the selected entry double click the contact Dialing from the Callers List in the Local Directory To dial from the Callers List 1 Open the Callers List using one of the following methods Select Callers List in the Shortcut Bar of the Local Directory window Select Keys gt Features gt Callers List Managing contacts from the Local Directory 2 Find the contact using one of the following methods Scroll to
58. macro Click M Directory and then a Opena CS 1000 Directory feature Personal Directory Redials List or Callers List b Scroll through the directory to find the contact you want C Select Dial Answering telephone calls Before answering a call ensure that you are wearing your headset When you receive a call the speaker to which you set your phone rings and Caller ID if available shows in the display area Note To select the speaker you want to ring click File gt Settings gt Sound Devices gt Handsfree Ringing Paging device gt Speaker Choose the desired speaker from the list Managing IP Softphone 2050 calls You can answer a call using one of the following methods On the Call Control window click B Answer Headset Click the Line key of whichever line is ringing Note Answering a new call automatically puts any active calls on hold To switch between active callers click the appropriate Line key to resume your call Holding and retrieving telephone calls Before using the phone ensure that you are wearing your headset To put a call on Hold or retrieve a call from Hold 1 Click the Line key for the active call 2 From the Call Control window click u Hold Hanging up telephone calls When your call ends you must manually terminate the active line To terminate a telephone call 1 Click the appropriate Line key to ensure it is selected 2 From the Call Control window
59. methods are Numeric Select Numeric and the IP Softphone 2050 interprets keyboard characters a 1 800 number for example as single numbers for dialing Alphabetic Select Alphabetic and the IP Softphone 2050 interprets each keyboard character as a multiple number For example use this option when entering a name in a network directory where the algorithm interprets the character B for example as 2 2 With alphabetic mode selected the application interprets the name Bob as 2 2 pause 6 6 6 pause 2 2 pause Native Select Native and the IP Softphone 2050 interprets alphabetic keys as ASCII characters Requires server support the item normally appears dimmed Using the Keys menu From the Keys menu you can choose from any of the following e Headset Handset Select to answer an incoming call or obtain a dial tone to make a call Handsfree Select to answer or make a call using the handsfree speaker To set the desired speaker select File gt Settings gt Sound Devices From Handsfree Ringing Paging device select your Speaker from the speakers list e Answer Select to answer an incoming call or obtain a dial tone e Goodbye Select to end a call e Hold Select to put an active call on hold e Mute Select to place your call on mute You can hear the caller but the caller cannot hear you IP Softphone 2050 menu commands Send Select to confirm menu selections and terminate input sequences
60. ne 2050 Directories e Time of the last call occurrence Time date Opening CS 1000 Directory features To open the Personal Directory Redial List or Callers List 1 From the Call Control window click Directory 2 Scroll and select an item from the following list Personal Directory Callers List Redial List Password Administration The Personal Directory Redial List and Callers List features have a one minute time out control period If the application rests idle for one minute during any of the operations the directory feature closes and your IP Softphone 2050 returns to the idle state For information about managing contacts or making calls from the CS1000 Directory see Managing contacts from the CS 1000 Directory on page 44 Password Administration For information about using and setting Password Administration see Using Password Administration on page 90 Application Server Administration Using the Application Server Administration feature your system administrator can e Back up and restore the database e Manage user profiles For information about setting user preferences for CS 1000 Directory features see Setting CS1000 Directory user preferences on page 86 Installing and setting up the IP Softphone 2050 Installing and setting up the IP Softphone 2050 System requirements To use the Nortel IP Softphone 2050 you require Pentium compatible CPU 200 M
61. o use the audio values assigned by NetEQ packet loss concealment software NetEQ helps maintain voice quality in loss prone environments wireless internet and so on Overriding communication server values In cases where network performance causes audio difficulties adjusting the values in this area can help achieve a workable audio quality balance IP Softphone 2050 Settings Select the Override communication server values to adjust the following values e Jitter e Highwater Mark e Early Packet Resync e Late Packet Resync Jitter Though voice frames are transmitted at a fixed rate some frames arrive faster or slower than others This can result in degraded sound quality called jitter A jitter buffer adds a small delay in the delivery of the frames smoothing out transmission and improving sound quality To increase or decrease the number of frames in the jitter buffer click the up or down arrows on the Jitter spin box Highwater Mark The highwater mark indicates the greatest number of frames the jitter buffer allows before it starts discarding packets To increase or decrease the highwater mark click the up or down arrows on the Highwater Mark spin box Note The highwater mark must be set to 2 5 times the value in the Jitter spin box If assigned a smaller value the IP Softphone 2050 automatically corrects the error Early Packet and Late Packet Resync These values tell the IP Softphone 2050 when to dis
62. ommand box and select it Click Open Select one of the icons that appears Click OK To add the new function to the Smart Functions menu click OK To modify a custom function 1 2 3 4 Select the custom function you want to modify Click Modify Make the required changes Click OK IP Softphone 2050 USB Headset Adapter To remove a custom function 1 Select the custom function you want to remove 2 Click Delete 3 To confirm the deletion click Yes IP Softphone 2050 macros IP Softphone 2050 macros About macros with the IP Softphone 2050 Use the IP Softphone 2050 to enter macros A macro is a sequence of keystrokes that you can use to automate repetitive actions For example you Can program a macro that selects a particular telephone line and then dials a telephone number automatically or a macro that ensures a certain number is always dialed out on a particular telephone line To access the IP Softphone 2050 Macro Settings menu from the Call Control window click File gt Settings gt Macros All macros are listed in the Macros Settings window You can also access macros by selecting Keys gt Macros Entering a macro You can enter a macro to automate a procedure or repetitive action To enter a macro 1 Open the Settings window For details see Opening the Settings window on page 62 2 Select Macros The Macros settings dialog box opens 3 Click New Macro The New
63. ontrol window File Edit Keys View and Help are all supported For further details see IP Softphone 2050 menu commands on page 59 Navigating Control Groups and Menu Commands You can navigate through the four Control Group fields as well as the Menu Command system using your keyboard instead of the mouse pointer Navigating Control groups Use the following keystrokes to move through the four Control Group fields e To move to the next field press Tab Accessibility Interface e To move to the previous field press Shift Tab e To move to the next control group press Page down e To move to the previous control group press Page up e To skip to the first control group press Home e To skip to the last control group press End e To read the field at the current cursor location press F1 e To read the contents of the control group at the current cursor location press Shift F1 To execute a command from the current cursor location when over an executable field press Shift Enter Navigating Menu Commands To access the Menu Command system from the keyboard press Alt the first letter of the menu you want to access For example press Alt F to access the File menu From within the Menu Command system you can e Use the arrow keys to move left and right among the five menus e Use the arrow keys to move up and down the menu highlighting options as you go e To make your selection
64. operties dialog box 1 Open the Local Directory For details see Opening a Local Directory from the Call Control window on page 25 Do one of the following Select Edit 5 New Contact Click New Contact on the toolbar Select a contact Select File gt Properties Click Properties The Properties dialog box contains four tabs Properties General tab on page 39 Properties Details tab on page 39 Properties Notes tab on page 39 Properties Settings tab on page 39 All four tabs offer an Export button Use this button to export contact information to a vef file You can import this file into e mail or contact manager applications or any other software applications that use the vcf file format Managing contacts from the Local Directory Properties General tab Use this tab to store a contact s name address e mail address company information and telephone numbers To create a contact record enter the contact s name and at least one telephone number All other information is optional Note To add a half second delay in the dialing pattern insert a comma in the telephone number wherever you want the pause to occur You can add as many pauses as required by inserting an equal number of commas Properties Details tab Use the Details tab to enter any of the following contact details Department Office Assistant Prope
65. ord Protection 91 Changing your personal password 92 Troubleshooting the IP Softphone 2050 94 Connectivity problems eee eee 94 Communication server is unreachable 94 Connection is reinitializing 000 95 Authorization failed 000002e eee eaee 96 Unable to retrieve communication server parameters from DHCP server 2 0c eee eee eee eee 97 Service denied 000 eee eee eee 97 Audio problems 0 000 cece e eee eee 98 Basic audio operation 00 0c cc cee ee eee 98 One way audio 0 2 ee eee 98 Broken or choppy speech 005 98 Windows sound plays from the headset 100 Advanced audio problems due to network performance 100 Reset conditions 0 0 0 0 101 USB Headset problems a 101 Headset not functioning a 101 USB Headset Adapter features appear dimmed 102 IP Softphone 2050 overview IP Softphone 2050 overview The IP Softphone 2050 is a business telephone application that you can use to make and take calls over your computer Using a headset or handset connected to your PC you control calls with a click of the mouse pointer from your PC keyboard or from the USB Audio Adapter Designed to work with IP based phone systems the IP Softphone 2050 provides Voice over IP VoIP services using a telephony server and your
66. orresponding field Directory Name the name of the directory as you want it to appear in the Shortcut Bar LDAP Path the path to the LDAP directory stored on your hard drive User Name and Password if applicable enter your LDAP user name and password 3 Inthe Security tab select from the following security protocols Use Secure Authentication Use Encryption Use SSL Encryption Use Signing Use Sealing 4 Inthe Schema tab select the desired LDAP schema from the Schema list You can use this tab to add remove or modify an LDAP Managing contacts from the Local Directory To add a new schema to the list 1 From the Schema tab click Add A Dialog box opens The Dialog box lists all current names and fields used by the LDAP directory 2 Inthe Schema Name field enter the name you want to use for your new LDAP schema 3 Click OK To remove a schema from the list 1 Inthe Schema tab select the schema you want to remove from the list 2 Click Remove The LDAP Directory dialog box appears with the message Remove the schema Are you sure 3 Click Yes To modify an existing schema 1 Inthe Schema tab select the schema you want to modify from the list A Dialog box opens The Dialog box lists all current names and fields used by the LDAP directory 2 Modify the Schema Name Click OK Linking to Outlook To add a link to your Outlook directory in the S
67. pecial functions to the Smart Functions menu Custom Functions for Smart Functions menu From the Configure Smart Functions dialog box you can add delete and modify custom functions on the Smart Functions menu To add a custom function 1 Click New 2 Inthe Name box enter the name you want to appear on the Smart Functions menu 8 9 10 11 12 IP Softphone 2050 USB Headset Adapter In the Command box enter the pathname and file name of the function you want to add Note If you do not know the pathname or file name of the function click Browse beside the Command box You can then navigate to the correct file select it and click Open In the Arguments box enter any arguments that are required for this function Note f you want the IP Softphone 2050 to prompt you for the argument when you select this special function select Prompt for arguments In the Initial directory box enter the pathname of the directory you want this function to use Note As with the Command box in step 3 if you are unsure of the pathname or filename click Browse next to the Initial directory box You can then navigate to the correct directory make your selection and click OK to finish To change the icon that appears beside this function on the Smart Functions menu click Change then go through steps 7 to 9 If you do not want to change the icon go to step 10 Click Browse Navigate to the file you entered in the C
68. pening a Local Directory from the Call Control window on page 25 2 Select or click either of the following Select Edit gt Find Contact Managing contacts from the Local Directory Click Find Contact on the toolbar The Find Contact window appears 3 Enter the name of the contact you want to find Note Names in the directory are formatted as last name first name Use this format when searching for a contact 4 Click Find Now Search results display in the Find Contact window 5 To stop a search click Stop Filtering a Local Directory The IP Softphone 2050 lets you filter a Local Directory making it smaller and easier to manage This feature is useful for dealing with large directories By filtering a directory you can reduce the number of names through which you must search To filter a directory 1 Click Filter on the toolbar or Directory gt Filter from the menu The Filter dialog box appears 2 From the Field and Condition lists choose your filter criteria 3 Enter the values you want included in the filtered list For example if under the filter criteria Field Last Name Condition Starts With you enter Value C only contacts with a last name starting with C appear in the Local Directory 4 To apply the filter click Add Dialing from the Local Directory To call a contact stored in the Local Directory 1 Open the Local Directory For details see Opening a Local Directory fro
69. phone 2050 is minimized or running in the background press the Maximize button This brings up the IP Softphone Call Control window Hanging up calls with the USB Headset Adapter You can use the USB Headset Adapter to hang up calls whenever the IP Softphone 2050 is running even if minimized or running in the background To hang up a telephone call using the USB Headset Adapter press the Release button Adjusting the volume with the USB Headset Adapter You can adjust the volume of your telephone calls using the USB Headset Adapter Ensure that you are wearing your headset so you can hear the changes as you make them To increase the volume press the right up arrow on the Volume button To decrease the volume press the left down arrow on the Volume button IP Softphone 2050 USB Headset Adapter Muting a call When you mute a call you can still hear your caller but your caller cannot hear you To mute a call using the Headset adapter press the Mute button Using the Smart Functions menu The Smart Functions menu provides quick access to IP Softphone 2050 features You can customize what appears on this menu using the Configuration Utility To access the Smart Functions menu 1 2 Press the Smart Functions button on the USB Headset Adapter Highlight the feature you want using one of the following Mouse pointer Keyboard arrow keys Volume button on the USB Headset Adapter To select t
70. r the Softphone USB Headset Adapter features appear dimmed Symptom In the USB Headset dialog box of the IP Softphone 2050 Settings window all the features appear dimmed Description Either the IP Softphone 2050 does not recognize the adapter as a supported Nortel adapter or the adapter is earlier than 2 0 Supported Troubleshooting the IP Softphone 2050 adapters include Enhanced USB Adapter desktop and Nortel Mobile USB Adapter mobile Potential causes e Your USB Headset Adapter does not support the functions listed on the USB Headset dialog box e The USB Headset Adapter has failed to enumerate properly Action If you suspect faulty enumeration do the following 1 Unplug the USB cable from the USB Headset Adapter 2 Wait one minute 3 Plug the USB cable into the USB Headset Adapter This forces the USB Headset Adapter to re enumerate Cannot hear audio through headset Ensure that your headset manufacturer matches that of the USB adapter Check all jacks and plugs for a loose connection Sound still comes out of my computer speakers Description The IP Softphone 2050 configuration does not direct all call audio to the headset Action To direct all call audio to your headset select USB Audio Device as both headset microphone and headset speaker in the Sound Devices dialog box see Sound Devices on page 70 Directory problems To use the Redial List and Callers List e The
71. rectory Redial List or Callers List When you attempt to access any of these password protected features a prompt asking you to enter your password appears Note The default setting for Password Protection is Off Enabling Password Protection To turn Password Protection On Off 1 From the Call Control window click Directory 2 Select Change Protection mode If Password Protection is enabled a prompt asks you to enter your password 3 Click one of the following Toconfirm click Ent To delete your password click Del Toclear your password click Clr Tocancel and return to the Directory list click Can 4 If you clicked Ent select one of the following Enable Pwd Protection Disable Pwd Protection 5 Click one of the following To accept your selection click Yes To return to the Directory list click No 6 If you selected Yes click Done to enable or disable Password Protection Setting CS1000 Directory user preferences Changing your personal password To change your password 1 Click j Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options A prompt asks you for your password Enter your password 4 Select New Password Click one of the following To select New Password click Sel TO return to the previous menu click Del Toclear
72. rties Notes tab Use this tab to record miscellaneous information about a contact You can enter significant dates recent orders meeting locations or any information you require when you call the contact Properties Settings tab Use this tab to set the default dialling number for the contact To set the Default Dial click the desired option button Business Home or Mobile To dial a contact s non default telephone number right click the contact and select any other telephone number that appears in the menu Linking to external directories You can access the following external directories from the Local Directory window e Lightweight Directory Access Protocol LDAP directory Managing contacts from the Local Directory e Outlook directory e Windows Address Book directory WAB To access these external directories you must create a link to the desired directory in the Shortcut Bar After you add the directory an icon appears in the Shortcut Bar You can then click the icon to view or dial contacts in that directory Linking to the LDAP directory To add a link to the LDAP directory in the Shortcut Bar 1 From the Local Directory menu select Directory gt Add Link To gt LDAP Directory A Properties dialog box appears From the Properties dialog box you can access the following three tabs General Security and Schema 2 Inthe General tab enter the following required information into the c
73. ssibility Interface to take effect Control groups The Accessibility Interface lets you move through four groups of controls Display Line and Feature Date and Time and Indicators Display Use the Display group to check the current operating conditions of the IP Softphone 2050 When on a call you can navigate the Display group to e Check the calling line ID e Check the status of different call handling options such as Conference and Transfer When not on a call you can navigate the Display group to e Program the IP Softphone 2050 e Access voice mail e Use CS 1000 Directory features Personal Directory Redial List Callers List Accessibility Interface Line and Feature Choose from six available Line and Feature group keys to place or receive calls or to access a range of server supported IP Softphone 2050 features Note Only your system administrator can assign Line keys Contact your system administrator for more information about the available features that your server provides Date and Time Use the Date and Time group to check the current date and time When on a call you can check the duration of your connection in the top field of the group Indicators Use the Indicators group to check if you have a message waiting or to determine if the mute function is off or on Accessibility Interface Menu The Accessibility Interface offers a Menu Command system identical to the standard Call C
74. stallation software asks for the original Windows CD ROM insert the CD ROM so that the Windows operating system can locate drivers For more information about installing the IP Softphone 2050 software contact your system administrator Managing contacts from the Local Directory Managing contacts from the Local Directory You can use the following options to manage contacts in the Local Directory Adding contacts to a Local Directory on page 32 Editing contacts in the Local Directory on page 33 Deleting contacts from the Local Directory on page 34 Finding contacts in the Local Directory on page 34 Filtering a Local Directory on page 35 Dialing from the Local Directory on page 35 Dialing from the Redial List in the Local Directory on page 36 Dialing from the Callers List in the Local Directory on page 36 Managing Groups in the Shortcut Bar on page 37 Using the Properties dialog box on page 38 Adding contacts to a Local Directory You can add contacts to a Local Directory list or insert contacts into any group of shortcut links in the Shortcut Bar To add a contact to the Local Directory list 1 Open the Local Directory For details see Opening a Local Directory from the Call Control window on page 25 Select Edit gt New Contact or click E New Contact on the toolbar The Properties dialog box appears Under the General tab selected by default
75. t Add to Local Directory The Properties dialog box appears 4 If no phone numbers appear in the Phone Numbers field you must input at least one valid phone number If the telephone numbers in the Phone Numbers field look correct then click OK The contact is added to the Local Directory 5 To access the added contact click the Local Directory icon in the Shortcut Bar Managing contacts from the Local Directory Note 1 You cannot directly add contacts to an external directory from within the Local Directory Note 2 If the contents of an external directory change you must first update that directory for the changes to show in the Local Directory To update right click the imported directory and click Refresh Managing contacts from the CS 1000 Directory Managing contacts from the CS 1000 Directory Your server supports the following CS 1000 Directory features Personal Directory Redial List and Callers List You can use the following options to manage contacts in CS 1000 Directory features e Adding contacts to the Personal Directory on page 44 e Editing CS 1000 Directory contacts on page 45 e Deleting CS 1000 Directory contacts on page 46 e Finding CS 1000 Directory contacts on page 46 e Dialing from the Personal Directory on page 46 e Dialing from the Redial List on page 47 e Dialing from the Callers List on page 47 Adding contacts to the Personal Directory
76. t of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options gt Call Log Options Select Area Code Setup 4 Select 1st Code 2nd Code or 3rd Code Enter the area code you want to use or edit the existing area code The default for area code setup is no area code specified Name display format You can set the IP Softphone 2050 to display the name of the incoming calling party in either of the following formats e first name last name last name first name To set the name display format 1 Click Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options 5 Name Display format 3 Select last name first name or first name last name The default setting for name display format is first name last name Using Password Administration You can access Password Administration from the CS 1000 Directory features list When the system administrator defines your Station Control Setting CS1000 Directory user preferences Password SCPW on the server you can then set Password Administration functions such as e Turning password protection on or off e Changing your password With password protection enabled the IP Softphone 2050 requires authentication before allowing you to access the Personal Di
77. te superfluous language picked up by the screen reading software The text replacement table lists all the text replacement rules that are currently assigned Both the original text and the replaced text appear in the list To add a new text replacement rule or to modify an existing rule 1 Click New or Modify A Find and Replace dialog box opens 2 Enter the text that you want to change in the Find what text box You can assign parameters to the search by selecting any of the following Whole word searches for the entire word Display searches the display area Context searches the context area Softkeys searches the softkeys area Line Feature Key text searches the Line Features area Date and Time searches the date and time area Enter the new text in the Replace with text box 4 Click OK The Find what dialog box closes 5 Click Apply To remove an existing text replacement rule 1 Select the rule you want to remove from the list 2 Click Remove The text rule disappears The affected text returns to its original form Lamp Sounds Use the Lamp Sounds dialog box to select sound effects that let you know when the message lamp or mute lamp is on 76 IP Softphone 2050 Settings To assign a sound for either the message or mute lamp 1 From the Select a condition list select Message Lamp On or Mute Lamp On Select Play sound Enter the path and file name of the audio file you
78. the vendor name of the application e Path displays the directory and file name where the third party application resides on your computer To allow the IP Softphone 2050 to record calls 1 Select Allow this application to record calls 2 Click OK or Apply To launch the call recording application on startup 1 Select Launch the Personal Call Recorder application 2 Click OK or Apply To display warning messages when call recording is enabled 1 Select Display a warning message when call recording is enabled 2 Click OK or Apply USB Headset Use the USB Headset dialog box to Select the type of headset you want to use e Set controls for the external lamp if applicable e Activate the backlight on the USB Headset Adapter e Access the Configure Smart Functions dialog box IP Softphone 2050 Settings Selecting the headset For optimal performance select the headset from the list that matches the headset currently connected to your USB Headset Adapter To choose a headset 1 From the list select the headset you are using 2 Click Apply Setting external lamp controls Note The external lamp is available on the desktop adapter only The IP Softphone 2050 supports an optional external LED lamp also known as an in use lamp The lamp provides visual indication of call status headset connection and messages waiting You can set the lamp to illuminate under the following conditions e Manual Override
79. ting new profiles a 64 Removing profiles a 64 Modifying profile names a 65 Selecting profiles cece eee 65 Exporting profiles 2220000 cc eee eee 65 Importing profiles 000 eeeeeaee 66 DOVER jie ioe NA ha eae Badd ewe LE DB LARA ENE ee oes 66 Using DACP 7 24 00d van ete ee dae ea a eee 66 Using IP addresses and DNS names 67 Restoring defaults a 67 Resetting the connection aa 68 O ene 68 Features sisi pna hk eid A ANo PLA bed e eed AG 68 MOCOS nn ma PAPA AD NTG Daal owas bee dae 69 FAUGIO APA 69 Sound Devices essri AG 70 Headset or handset device 70 Handsfree Ringing Paging Device 70 Hardware ID 000 c eee 71 MAC addresses 2 eae 71 Selecting MAC addresses 005 72 Advanced Audio 0 00000 cee ee 72 Using NetEQ Global IP Sound 72 Overriding communication server values 72 Listener IP o gaia Sarna ae Kaba ee Rae NAGA KEAN KANAL 74 SOUNAS 21 a ka aie hee dh ae eet NN DAE BANGKA LA aes 75 Hot Keys aaa a NAG pee oe dain eo ae 75 Text Replacements cee ee eeaes 75 Lamp Sounds 2 000 e cece eee eee eee 76 Key TYPO Kama 546 oe ae DENG Cove PE EENAA AT PES eae 77 Phone number dialog box asaaaaa auauna 77 Accessibility Interface a 77 ADOUL irate ene ed oe ah ke hae a ea
80. ure the following preferences e Log all unanswered incoming calls e New Call Indication e Preferred name match Setting CS1000 Directory user preferences e Area code setup e Name display format Logging all unanswered incoming calls You can set the Callers List to log either all incoming calls or unanswered incoming calls only To log all calls or only incoming calls 1 Click Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options gt Call Log Options 3 Select Incoming calls 4 Select Log Mode Select either of the following To log all calls select Log All Calls To log only unanswered calls select Log unanswered calls The default setting for Log Mode is Log All Calls New call indication With the new call indication option enabled the IP Softphone 2050 displays an indication message when it receives new incoming calls To enable or disable new call indication 1 Click j Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options gt Call Log Options Select Incoming calls 4 Select New call indication Setting CS1000 Directory user preferences 5 Select either of the following To enable the feature select New call indication On To d
81. want to configure Primary or Secondary 2 Select IP and enter the IP address or select Name and enter the DNS name 3 From the Type list select your server type The default port number shows in the Port text box 4 If your server port number is different from the default number enter the correct number in the Port text box Note Symposium call center agents must select the Symposium check box Restoring defaults To restore the settings dialog to its default settings click Restore Defaults IP Softphone 2050 Settings Resetting the connection To reset the server connection while the IP Softphone 2050 is running click Reset Skin Use the Skin dialog box to select the 1140 skin or one of two available compact skin colors black or silver You can also use this dialog box to switch to the Accessibility Interface To choose the skin 1 From the Skin menu select 1140 black or silver 2 Click OK If the default path was overwritten during installation then you must designate the correct path to the IP Softphone 2050 file To select the path to the IP Softphone file 1 Click Browse A Browse for folders dialog box opens 2 Locate and select the IP Softphone 2050 folder in your file system 3 Click OK Note You can also use the skin dialog box to set the IP Softphone 2050 to the Accessibility Interface For information about opening or using the Accessibility Interface see Accessibility Interface
82. want to use You can also search for the file by clicking the browse button When selected the file name appears in the text box 4 Enter how often you want the sound repeated in the minutes and seconds fields found in the Repeat every area Note The IP Softphone 2050 currently supports only wav files Key Type The IP Softphone Call Control window supports six line feature keys see Figure 2 on page 19 Use the Key Type dialog box to select which keys the IP Softphone 2050 uses to place calls line keys To assign a line key 1 Select the check box next to the key or keys that you want to use Key layout corresponds to the layout on the Call Control window 2 Click Apply To return the settings to their installation defaults click Restore Defaults Phone number dialog box When you make a call from the Local Directory or select Make Call from the system tray menu a Phone number dialog box opens A Select a line key menu in the dialog box lists all selected lines Use the Key Type dialog box to add or remove items from this list Accessibility Interface In the Accessibility Interface selected keys show as Idle or Active Keys not selected feature keys show as Feature Inactive or Feature Active IP Softphone 2050 Settings About The About dialog box displays current information about the IP Softphone 2050 including the following e Current version number e Copyright information e Nortel logo e Glo
83. y time depend on your current call activity e Server support IP Softphone 2050 functionality depends on communication server configuration Note To view additional features click the More soft key Copy To copy contact information from CS 1000 Directory features Q Quit To quit a network service or feature IP Softphone 2050 Call Control window Table 1 IP Softphone 2050 components and functions Part 2 of 3 Element Function Navigation arrows To scroll through menus and lists in the display area Use the Send Enter key at the center of the navigation cluster to confirm menu selection 1140 skin only Volume To increase or decrease the headset volume decrease increase 8 Mute To listen to the receiving party without transmitting To return to a two way conversation click the Mute button again The mute button mutes the headset microphone SO Answer To answer and make calls wu Hold To place an active call on hold The feature key label for the line on hold displays a flashing icon to indicate that the call is on hold Return to the call by clicking the Line button of the call on hold HEN Release To terminate an active call Line keys To access one of six programmable Line keys These keys can represent line appearances DNs or features The communication server provides the labels that appear on these keys Dialpa

Nortel Networks 2050 Telephone User Manual

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