Nortel Networks 1140E IP Phone User Manual
Contents
1. 24 4 IP networks statistics 24 5 USB device information 24 3 Network Configuration 25 4 Lock Men x esos d DP ar tute NAUTAS EAR SER 25 Telephone setup 26 Language choice 26 Ring type rug eem Yat meia a 26 i r 26 Jimie offset ss ee ee Roe en ele eie Re 27 About your programmable buttons 27 Memory buttons 2 2 27 Program memory buttons 27 External autodial 28 Internal autodial 28 Features cesse eme ens ete Rud Rig 28 Erase memory 5 28 Making a call arg RR RR Eee RETE 29 Making external calls using line soft keys 29 Making external calls using intercom soft keys 29 Making internal calls using intercom soft keys 29 Answering a 30 While on an active 31 Placing a call on hold 31 Using handsfree 31 Using a headset 31 the microphone 32 Accessing External Server A2. About the Nortel IP Phone 1140E Programmable memory button Directory Default Blank Telephone display Your IP Phone 1140E has three display areas The upper display area provides labels for the six user defined feature keys middle display area contains single line information for items such as caller number caller name feature prompt strings user entered digits date and time information and telephone information lower display area provides feature soft key label information Figure 2 shows an idle LCD screen Figure 2 IP Phone 1140E LCD screen Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1140E using the following methods Which method you use for text entry or editing depends on the applica tion Table 1 shows the applications and input devices that you can use for text entry Table 1 Application text entry Call Server related applications Dialpad for example changing feature key labels or dialing USB keyboard for numeric entries only Graphical applications USB keyboard Local Tools menu USB keyboard Dialpad for numeric entries Entering text using the telephone dialpad You can use the dialpad to enter text For example if you want to enter the letter A press the number 2 key once If you want to enter the letter C press the number 2 key three times Note No letters are
3. do the following a Press the Right navigation key to select the Paired combo box Press the Enter key to open edit mode b Press the Up Down navigation keys to open the list Press the Up Down navigations key to scroll in the list and highlight your headset c Press the Enter key to select the headset and close the combo box Press the Enter key to exit edit mode 4 Press the Right navigation key to select the UnPair button next to the UnPair Device item 5 Press the Enter key Configuring options Your Bluetooth headset is unpaired and removed from the Paired item s list Note Your Bluetooth headset is no longer paired with your phone and the wired headset can be used To use the Bluetooth Headset again you must perform the pairing and activation procedure 2 Local Diagnostics 1 IP Set amp DHCP Information The Network Configuration tool is used to view reports about IP set and DHCP operation This tool is for administrator use only 2 Network Diagnostic Tools The Network Diagnostic Tools menu contains tools that are used to diagnose network problems This menu is for administrator use only 3 Ethernet statistics The Ethernet statistics tool is used to view reports about Ethernet operation This menu is for administrator use only 4 IP networks statistics The IP networks statistics tool is used to view reports about network operation This menu is for administrator use only 5 USB devi
4. associated with the number 1 or 0 keys Entering text using the USB keyboard You can use the USB keyboard when connected to enter text in the tools and graphical applications For number entry in telephone applications for example when dialing you can use the keyboard to enter digits 0 9 as well as asterisk and number sign Other characters are not used Entering and editing text When on call you can use the function keys f1 f2 13 f4 f5 16 f7 and 8 to control the telephone Table 2 shows the function keys and their associated action during telephone calls Table 2 USB keyboard function keys during telephone calls Function key Action Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit Configuring options Configuring options Note Many of the options discussed in this section are for administrator use only Do not make any changes unless instructed by an administrator Your IP Phone 1140E has both local and server based options Two methods are available to navigate in the Local Tools menu Follow the prompts on screen Where a menu entry has a number in front of it you can select that entry by pressing the associated key on the dialpad For example when you are in the Local Tools menu you can access 2 Local Diagnostics by pressing t
5. gt THIS IS THE WAY NORTEL gt THIS IS NORTEL Business Communications Manager IP Phone 1140E User Guide 00000 ooooomnnodooonh 3 eTeTe 010009 9444 e 10 10 0100000000000001 ep en oa o oleo o o 1010101 Revision history Revision history November 2005 Preliminary 0 22 This document is up issued to support Nortel Business Communications Manager Release 4 5 software Revision history Contents About the Nortel IP Phone 1140E 7 Basic features ere E naa dae dou RR 7 Telephone controls 9 Telephone display 14 Entering and editing text 15 Entering text using the telephone dialpad 15 Entering text using the USB keyboard 15 Configuring options 17 1 Preferences 2 eben RR ema kr e 17 1 Display Settings 17 2 Language oreet rtis darts 18 3 Bluetooth Setup 18 2 Local Diagnostics 24 1 IP Set amp DHCP Information 24 2 Network Diagnostic Tools 24 3 Ethernet
6. pairing process from the beginning Note 2 you pair more than one headset of the same model they have identical names in the Paired list Dual Pairing Headsets Take special care when using a dual pairing type of Bluetooth headset The GN Netcom GN6210 is an example of such a headset It can be Configuring options paired to its base as well as to the 1140E If it is paired to both the 1140E is the second device and the following applies Press the headset telephone key e Ifa single tone sounds the headset is connected to the base double beep sounds the headset is connected to the 1140E If the base is powered off the headset is only paired to the 1140E and pressing the telephone key connects you to the 1140E Interaction between Bluetooth headset and wired headset If you also connect a wired headset the Bluetooth headset interacts with the wired headset as follows f no Bluetooth headset is paired the wired headset works as normal Likewise if a Bluetooth headset is paired with the phone but is not in range the wired headset works as normal Ifa Bluetooth headset is paired it is always used as the phone headset Note the following The Bluetooth headset can work only if it is within range of the phone When the Bluetooth headset is in connecting range the Headset key controls the Bluetooth headset even if a wired headset is attached Ifa Bluetooth headset moves int
7. and Succession are trademarks of Nortel Networks Publication Number NN 10300 064 Document Release Preliminary 0 22 Date November 2005 Produced in Canada gt THIS IS THE WAY N O RT E L www nortel com gt THIS IS NORTEL
8. atibility wireless headset support using a Bluetooth 1 2 compliant Audio Gateway Headset Profile Bluetooth Power Class 2 CAUTION Damage to Equipment Do not plug the IP Phone 1140E into a regular telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your telephone into a 10 100 1000BaseT Ethernet jack CAUTION The IP Phone 1140E is designed for use in an indoor environment only Figure 1 on page 9 shows the IP Phone 1140E About the Nortel IP Phone 1140E Figure 1 IP Phone 1140E User defined feature keys Feature Status Lamp Visual Alerter Message Waiting indicator Handset AutoDial AutoDial AutoDial AutoDial AutoDial 2333 High resolution Speaker graphical display screen One new caller Soft keys Copy key Services key Quit Stop key Message Inbox key Shift Outbox key Directory key Volume control Goodbye key Expand to PC key Headset key Hold key Mute key Handsfree keys Navigation keys Note If supported by your server the Feature Status Lamp provides a user defined alert Contact your system administrator to find out if this feature is available for you Telephone controls Note Some IP Phone 1140E phones are equipped with optional key caps Text in parentheses indicates labels appearing on the key caps for example Services Soft keys located below t
9. ce information The USB Devices tool provides information about any Universal Serial Bus USB devices that you connect to your phone Your IP Phone 1140E automatically detects USB devices when you connect them to the USB port in the back of the telephone 1 Press to open the Local Tools menu 2 Press the 5 key on the telephone dialpad to select 5 USB Devices USB Device information is displayed 3 Press the Return soft key Configuring options 3 Network Configuration The Network Configuration tool displays information that was configured when the telephone was installed This tool is for administrator use only 4 Lock Menu The lock menu tool is used by the system administrator to protect the Local Tools menu items from accidental or unwanted changes The lock menu tool is not available on all systems If the menu entry appears dimmed it is not enabled on your phone Contact your administrator to find out of this feature is available for your use Telephone setup Telephone setup Note For more information about the features available to your telephone and how to use them refer to the Business Communications Manager Telephone Feature Card Language choice Select the Primary Language for the telephone display Choose one of the following three options Press Feature 501 Select the Alternate Language for the telephone display Press Feature 502 Select the Alternate Language 2 for the te
10. dministrator Press the Copy key to copy entries to your Personal Directory from other lists such as Copy the Caller List Redial List and Corporate Directory as Press the Services key to access the Services scrollable Feature Display menu FEATURE 900 including the hot desking feature programmable memory button About the Nortel IP Phone 1140E Lx Services Lx Services Stop Outbox Inbox Press the Services key twice to access the Local Tools menu and use the navigation keys to access the following items 1 Preferences 2 Local Diagnostics e 3 Network Configuration 4 Lock Menu Press the Services key to close any menu or menu item Note Your system administrator can establish a password for the Tools menu If you attempt to access the Tools menu and a dialog box appears prompting you for a password contact your system administrator Press the Quit Stop key to close an active menu or dialog box Pressing the Quit Stop key does not affect the status of active calls Press the Express messaging key FEATURE 980 programmable memory button to send voice mail messages For more information on voice mail messaging refer to your CallPilot Quick Reference Card Press the Mailbox in key programmable memory button to open your CallPilot mailbox For more information about mailbox options refer to your CallPilot Quick Reference Card
11. do not hear dial tone Making internal calls using intercom soft keys 1 Liftthe handset 2 Tapan intercom soft key 3 Dial the extension number Contact your System Administrator for a list of extension numbers Answering a call Answering a call When your telephone rings and the light flashes or an intercom or line soft key indicator flashes Lift the handset or Press the line or intercom soft key with the flashing indicator before you lift the handset While on an active call While on an active call Placing a call on hold Calls are put on hold automatically when you switch from one line to another While on a call press 0 The indicator for the line on hold flashes To retrieve a held call tap the line soft key with the flashing indicator Using handsfree Your System Administrator must program the Handsfree feature for your telephone Press to make or answer a call To switch to handsfree when you are on a handset call press and replace the handset Lift the handset to switch back To switch to handsfree when you are on a headset call press to switch back Using a headset You must have a headset installed on your telephone to use this feature Press to activate the headset mode When the light is on press a line or intercom soft key to make a call To switch to your headset when you are on a handset call press and r
12. eplace the handset Lift the handset to switch back To zn to your headset when you are on a Handsfree call press Press 4 to switch back While an active call Muting the microphone You can use mute on handset handsfree or headset calls e While on a call press to turn the microphone off The REN button lights when the microphone is off Press again to turn the microphone on Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1140E To find out what features and services are available contact your system administrator Depending on what is available on your system your phone can provide information for example local news and weather stock market information or traffic reports For more information about the External Server Applications consult the Nortel IP Phone External Server Applications User Guide Accessing External Server Applications Business Communications Manager IP Phone 1140E User Guide Copyright Nortel Networks Limited 2005 All Rights Reserved Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant Nortel Nortel Logo the Globemark This is the Way This is Nortel Design mark SL 1 Meridian 1
13. he 2 key on the dialpad Press the key to open the Local Tools Menu and access the following options 1 Preferences Use the Preferences menu item to configure local preferences l Display Settings Use the Contrast tool to alter the physical settings of the display Use the Sleep tool to control how long the display remains lit if the phone is inactive 1 Press to open the Local Tools menu 2 Press the 1 key on the telephone dialpad to open the 1 Preferences menu and press the 1 key on the telephone dialpad to open the 1 Display Settings menu 3 Press the Up Down navigation keys to scroll and select either Contrast or Sleep Press the Select soft key 4 Press the Up Down navigation keys to increase or decrease the value 5 Press the Exit soft key Configuring options 2 Language Use the Language tool to select the language used on your phone 1 2 5 Press to open the Local Tools menu Press the 1 key on the telephone dialpad to open the 1 Preferences menu and press the 2 key on the telephone dialpad to open the 2 Language menu Press the Up Down navigation keys to scroll and highlight the desired language for example German Deutsche Choose one of the following Press the Select soft key to save the desired language and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Press the Exit soft key Changes are saved aut
14. he display area The LCD label above each key changes based on the active feature The keys on either side of the LCD display area are user defined feature keys with labels on the LCD About the Nortel IP Phone 1140E 2492 m J LLL Mute Handsfree A steady LCD light beside a line DN key indicates that the line is active A flashing LCD light indicates the line is on hold or the feature is being programmed A steady LCD light beside a feature key indicates that the feature is active A flashing LCD light indicates that the feature is being programmed Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease volume Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones Note The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted Press the Handsfree key to activate handsfree Note The Handsfree LED indicator located on the Handsfree key lights to indicate when handsfree is active About the Nortel IP Phone 1140E Hold Expand to PC Headset Headset perpe Headset Use the Navigation keys to scrol
15. l through menus and lists appearing on the LCD display screen The outer part of this key cluster rocks for up down left and right movements Use the Send Enter key at the center of the Navigation key cluster to confirm menu selections In most menus you can use the Send Enter key instead of the Select soft key Press the Hold key to put an active call on hold Tap the flashing line DN soft key to return to the caller on hold Use the Expand to PC key to access external server applications Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator located on the Headset key lights to indicate that the headset is in use Press the Headset key twice to open the Bluetooth Setup menu Note If Bluetooth is not enabled on your phone this menu is not available About the Nortel IP Phone 1140E Use the Goodbye key to terminate an active call Goodbye When a message is waiting the orange NORTEL Visual Alerter Message Waiting indicator flashes Also this indicator flashes when the telephone ringer is on When a data related message such as an C instant message is received the blue Feature Status Lamp flashes Also this indicator flashes when a contact has come online Note This function requires server support and therefore is not available on all phones consult your a
16. lephone display Press Feature 503 Select the Alternate Language 3 for the telephone display Ring type Select the ring type for your telephone 1 Press Feature 6 2 Press 1 2 3 4 or Next to hear the different ring types 3 Press OK to store the ring type Call log Press Feature 812 and use the navigation keys to scroll through and edit the call log Telephone setup Time offset When your IP Phone 1140 is located a different time zone than your system the display shows the system time instead of the local time The Time Offset feature allows you to adjust the time that appears on the display Before you begin calculate the time difference in hours between the server time and local time To change the time that appears on your telephone display to local time use the following steps Press Feature 510 Press Change Press to switch between adding or subtracting time FON Using the dialpad enter the number of hours between local time and system time Note Press to enter half hour increments 5 Press OK Note It may take up to 1 minute for the change to appear on the display About your programmable buttons Your System Administrator assigns the six programmable buttons as line intercom or memory buttons The label for each button appears on the display next to the button For more information see your System Administrator Memory buttons These are buttons that are
17. not assigned as line or intercom buttons Memory buttons store internal and external phone numbers or features to give you one touch dialing or feature activation Program memory buttons You can program a memory button with a new number or feature Telephone setup External autodial 1 Press Feature 1 2 Press a memory button 3 Dial the external phone number 4 Press OK to store the phone number Internal autodial 1 Press Feature 2 2 Press a memory button 3 Dial the extension number 4 Press OK to store the extension number Features 1 Press Feature 3 2 Press a memory button 3 Press Feature and enter the feature code 4 Press OK to store the feature code Erase memory buttons 1 Press Feature 1 2 Press a memory button 3 Press OK to erase the phone number stored on the button Making a call Making a call There are many ways to place a call depending on your telephone programming and the type of call Making external calls using line soft keys 1 Lift the handset 2 soft key 3 Dial the external telephone number Making external calls using intercom soft keys 1 Liftthe handset 2 Tapan intercom soft key and enter a line pool access code 3 When you hear an external dial tone dial the external telephone number Note Contact your System Administrator for a list of line pool codes When entering a line pool access code on PRI lines you
18. o connecting range of the following occurs If a wired headset is not attached the phone displays the message headset attached If a wired headset is already present the phone displays the message no headset attached Ifa Bluetooth headset moves out of connecting range one of the following occurs If a wired headset is not attached the phone displays the message headset disconnected If a wired headset is present no message is displayed Configuring options When you do not want to use Bluetooth If a Bluetooth headset is connected and you want to use the wired headset you can switch between the two It is not necessary to unpair or disable Bluetooth To switch between a wired headset and Bluetooth 1 Double press the 88 key to open the 3 Bluetooth Setup dialog box 2 Press the Left Right navigation key to select the Use BT Headset item 3 Press the Enter key to toggle this option on or off A check mark indicates that the Bluetooth headset is used Clear the check mark to use a wired headset On V by default To unpair a Bluetooth Headset 1 Double press the 8 key to open the 3 Bluetooth Setup dialog box 2 Press the Right navigation key to select the Paired item 3 Choose one of the following f your headset is displayed in the Paired combo box proceed to step 5 f more than one device is paired and your headset is not already displayed in the Paired combo box
19. omatically 3 Bluetooth Setup Your IP Phone 1140E is equipped with a Bluetooth radio system to support Bluetooth headsets You can access the Bluetooth Setup options using either of the following two methods Double press the Headset key to open the Bluetooth Setup dialog box This method is used in this document Double press the Services key to open the Local Tools menu press 1 on the dialpad to select 1 Preferences and press 3 on the dialpad to open the 3 Bluetooth Setup dialog box Note The Bluetooth menu entry is not available on all phones If the menu entry appears dimmed it is not enabled on your phone Before you can use a Bluetooth headphone with your phone Bluetooth must be enabled by the system administrator Contact your administrator to find out if Bluetooth functionality is available for your use Configuring options To pair the Bluetooth Headset with your phone 1 Check with your administrator to ensure that Bluetooth is available for your use 2 Restart your IP Phone 1140E using one of the following methods e Ifyou are using an AC power adapter unplug it wait 10 seconds and reinsert it e If you are using Power Over Ethernet POE unplug the LAN Ethernet cable wait 10 seconds and reinsert it Double press the p key access 3 Bluetooth setup The Enable Bluetooth check box is highlighted Note If the Bluetooth Setup item appears dimmed then your phone is not configured to supp
20. ons a Confirm that the Bluetooth headset is still in search pair mode On the GN Netcom GN 6210 headset the blue LED should still be lighted when the pairing operation starts If the headset timed out and exited search pairing mode put the headset in pairing mode as discussed in step 5 and repeat step 9 b Check that you are using the correct PIN and repeat step 9 11 Choose one of the following f your headset is displayed in the Paired combo box proceed to step 12 f more than one device is paired you may need to navigate to the one you want as follows a Press the Right navigation key to scroll in the list and highlight the Paired combo box Press the Enter key to start the edit mode b Press the Up Down navigation keys to open the list Press the Up Down navigations key to scroll in the list and highlight your headset c Press the Enter key to select the headset and close the list Press the Enter key to exit edit mode 12 Press the Right navigation key to scroll in the list and highlight the Set button next to the Set Active Device item Press the Enter soft key The message Set active device name is displayed This means the headset named is now the active Bluetooth headset and is used when you press the headset key 13 Press the Exit soft key to close the Bluetooth menu and return to the main display Changes are saved automatically Note 1 If the phone loses power you must repeat the
21. ort a Bluetooth headset contact your system administrator 4 Press the Enter key to activate Bluetooth A check mark is displayed to indicate that Bluetooth is activated The message BT Enabled appears at the bottom of the display 5 Put your Bluetooth headset in its pairing or search mode The procedure for doing this can be different for each Bluetooth headset Refer to the documentation that accompanied your headset or contact the vendor For example if you are using the GN Netcom GN 6210 do the following a Turn the headset off by pressing and holding the telephone button for 3 4 seconds until a high to low tone is heard The headset blue LED turns off b Press and hold the telephone button for about 8 seconds until the blue LED flashes and then lights steadily 6 Search for pair the headset a Press the Right navigation key one or more times until the Search button is shown next to the Search Devices item b Press the Enter key The message Searching is displayed Configuring options 10 c the search is successful list of Bluetooth devices appears in the Found combo box Note If the search is not successful the message Search completed No device found is displayed If this happens power off the Bluetooth headset and repeat steps 5 and 6 When your headset appears in the Found combo box press the Stop soft key or wait for the search to finish Choose one of the foll
22. owing If your headset is displayed in the Found combo box proceed to step 9 If your headset is not displayed in the Found combo box select your headset from the list as follows a Press the Right navigation key to navigate to the Found combo box Press the Enter key to start the edit mode b Press the Down navigation key to open the list Press the Up Down navigation keys to scroll and highlight your headset c Press the Enter key to select the headset and close the list Press the Enter key to exit edit mode Press the Right navigation key to scroll in the list and highlight the Pair button next to the Pair Device item and press the Enter key a Adialog box appears that prompts you to Enter PIN Use the telephone dialpad to enter the PIN for your Bluetooth headset check your headset s documentation to find its PIN sometimes called a passkey Typically this value is 0000 b Enter the Bluetooth headset PIN and press the Enter key Choose one of the following If the headset is successfully paired with your phone proceed to step 11 To verify that the pairing was successful ensure that the headset appears in the list next to the Paired item If pairing is successful the message Pair completed is also displayed at the bottom of the screen If the headset is not successfully paired with your phone an error message is displayed at the bottom of the screen If you get an error message Configuring opti
23. pplications 33 About the Nortel IP Phone 1140E Your Nortel IP Phone 1140E brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet About the Nortel IP Phone 1140E connection Note In this guide user defined feature key labels appear beside the keys and soft key labels appear directly above the keys Basic features Your IP Phone 1140E supports the following six user defined feature keys with labels and indicators four soft keys Note Some IP Phone 1140E phones are not configured to support Soft key functionality Consult your system administrator graphical high resolution LCD display backlit with adjustable contrast high quality speaker phone volume control keys for adjusting ringer speaker handset and headset volume six specialized feature keys six call processing fixed keys Quit Directory Message Inbox Shift Outbox Services Copy Mute Handsfree About the Nortel IP Phone 1140E Goodbye Expand to PC Headset gigabit Ethernet ports built in gigabit Ethernet switch for shared PC access support for a Bluetooth headset headset jack with an On Off key USB port to support a keyboard or mouse Note Powered downstream 1 1 complaint USB hubs are supported including USB 2 0 hubs if they offer USB 1 1 backwards compliancy e automatic network configuration e hearing aid comp
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