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NordicTrack 30505.0 Treadmill User Manual

1. Hospitality features Hospitality features Hospitality features are intended for hotel operations Set Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a call to yourself at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call 1 Lift the handset H 2 Dialthe Automatic Wake Up Request aaa FFC aga J 3 Dial the Automatic Wake Up time in a aga 24 hour time format hhmm A tone sounds to confirm your entered time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 a 4 Press the Goodbye key Goodbye Hospitality features To quit an Automatic Wake Up call Goodbye 1 Lift the handset 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key To verify the time for the Automatic Wake Up call Goodbye 1 Lift the handset 2 Dial the Automatic Wake Up Verify FFC 3 Dial the Automatic Wake Up time ina 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 4 Press the Goodbye key Hospitality features Activate Message Registration Use th
2. 0 59 Use Predial 00 0000 c eee eee 59 Use AutoDial 00 000 cee ee 60 Activate Ring Again 0 e eee ee 63 Redial the last number called 05 64 Use Speed Callllc e ccc nek os ae te ele Rhee eae a ee wes 65 Make a System Speed Call 02 222005 66 Make a call using Hot Line 0 0 02 66 Make an Intercom call 2220000 ce eee 67 Answer a Call 0 0c ee ee 68 While on an active call 0 20 0 eee eee 69 Place a call on hold 2220 0c cece 69 Transfer a call 0 200 e eee eee 70 Use Timed Reminder Recall 00000 71 Use Attendant Recall 00 000 72 Use Call PAK ere csar eriadan eh ta wl PEA te oe As 73 Record a Calling Party Number 00000 0 75 Display incoming calls 0 0 ee 76 Trace a Malicious call 2 0000 e eee eee 76 Incoming Calls 2 2 662 cee cece eae eee dee ea es 78 Activate Automatic Answerback 000 0 ee 78 Activate Call Pickup 2 20000 cece eeeeeee 78 Use Call Waiting crno anrasan rannira ee 81 While away from your desk 000 eee 83 Use Call Forward 0000 83 Use Internal Call Forward 00000 eee eee 84 Use Remote Call Forward 0 000 85 Secure your telephone 2020 cece eee 87 Talk with more than one person 202055 89 Us
3. Status Messages 144 Switchhook 144 System or Switch 144 System Speed Call 66 T Telephone controls 13 Telephone display 18 Telephone Options 27 Test Local Mode 127 Timed Reminder Recall 71 Transfer a call 70 U User Interface 145 V Virtual Office 119 Virtual Office login 119 Virtual Office logout 123 Virtual Office on your Office tele phone 122 Virtual Office on your Remote tele phone 121 Voice Call 109 Volume adjustment 28 Volume control bar 13 145 Nortel Networks Communication Server 1000 IP Phone 2002 User Guide Copyright 2004 Nortel Networks All Rights Reserved Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Document Release Standard 3 00 Date September 2004 Produced in Canada Internet add N O RT E A http www nortinekworks com NETWORKS
4. The main extension number on your telephone Private Line A feature that can be assigned to your telephone With this line you can reach an outside number without dialing a code to access an outside line Internal extensions cannot be dialed from a private line Programmable line DN feature keys self labeled The four keys located at the sides of the upper area of the display Quit key A fixed key on your telephone that is used to exit applications Redial List A list of previously dialed telephone numbers maximum 20 entries Ringback ring tone A sound indicating that a call you have made is ringing at its destination Secondary directory number A second incoming outgoing line for your telephone Services key A fixed key used to access options such as Telephone Options Password Admin Display Network Diagnostics Utilities Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared directory number A DN extension that is shared by two or more persons Terms you should know Soft keys self labeled A set of keys programmed by your system administrator These four keys located directly below the display area have four programmable layers The layers are accessed through the More key These keys are also used to configure parameters in the Telephone Option menu Speaker key A fixed key used to activate Handsfree Special dial tone The three con
5. within a specified period of time it rings back to your telephone or to the attendant Record a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a caller s number for accounting purposes CParts 1 Press the Call Party key The caller is placed on hold ass 2 Dial a charge account number or the aga callers number Note For information on using the Charge key see Charge a call or charge a forced call on page 100 CParts 3 Press the Call Party key to return to the i While on an active call Display incoming calls Use the Display feature to display a second incoming caller s number and name if available during an active call without interfering with the call in progress To view the information on an incoming call while on a call in progress Display Gould 1 Press the Display key 2493 2 Press the flashing line DN key The call a ss waiting information displays Note When used with other feature keys the Display key displays information associated with those feature keys Trace a Malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system Note This is not a default feature Contact your system administrator to configure this feature on your telephone To use Call Trace while on a call CallTrace G Press the C
6. To use Personal Directory press the Directory key and select Personal Directory Note If password control has been enabled enter your SCPW at the prompt To add an entry AddHen 1 Hest 2 Press the AddNew soft key Note If the message Directory is full appears one or more entries must be deleted to add a new entry Press the Next soft key Use the dial pad to enter the telephone number Additional features Hest Done or Cancel To edit an entry Edit Done or Cancel 4 N Press the Next soft key Use the dial pad to enter the name Choose one of the following Press the Done key to save the new entry Press the Cancel key to return to the Add screen Press the Up Down navigation keys to scroll and highlight the desired entry Press the Edit soft key and perform your edits Choose one of the following Press the Done key to save the changes Press the Cancel key Additional features To delete an entry 1 Press the Up Down navigation keys to C D scroll and highlight the entry Pelete 2 Press the Delete soft key 3 Choose one of the following Confirm Cancel Press the Confirm key or kz koz Press the Cancel key Additional features To search for an entry EA 1 Press the Up Down navigation keys to d D scroll and highlight the desired entry 2 Choose one of the following Pial or Ca
7. Dial the Call Detail Recording FFC Dial the charge account number Dial the number of the person you want to add to the conference Press the Conference key Additional call features Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a simple call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override EnhQur a DEDE EnhQur a Goodbye You receive a busy signal after dialing a telephone number Choose one of the following Press the Override key Enter the Override FFC to initiate a Forced Camp on If either person on the call disconnects at this time you receive an overflow fast busy engaged signal Choose one of the following Press the Override key again Enter the Override FFC again The other two persons on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons remain connected To terminate the call press the Goodbye key Additional call features Use Forced Camp on feature Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call To use Forced Camp on aaa You receive a busy signal after dialing a uae teleph
8. Message waiting indicator flashes Also this indicator flashes when the set ringer is ON Press the Quit key to end an active application Pressing the Quit key does not affect the status of calls currently on your telephone The Expand to PC key is a fixed key reserved for future development The Outbox Shift key is a fixed key that is reserved for future development About the IP Phone 2002 Telephone display The IP Phone 2002 has two display areas e The upper display area contains single line information for items such as caller number caller name feature prompt string user entered digits date and time information and set information e The lower display area provides soft key label information Figure 3 shows an idle LCD display screen Figure 3 IP Phone 2002 LCD display screen Upper display area Programmable line DN feature keys self labeled Lower display area Date time display Call party information Feature status information Options information Directories information Soft keys self labeled About the IP Phone 2002 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes FFCs Contact your system administrator to configure these features and codes on your telephone Call features and FFCs must be assigned to your telephone and supported by system software Security features Your Station Control Pas
9. To view active conferees ConfDse oD 1 Goodbye To disconnect a conferee ConfDse 1 203 a OG 2 While on a conference call press the Conferee Selectable Display key to turn on the LCD indicator Each key press changes the screen to show a different active conferee Note This action has no effect on the display of other telephones involved in the conference Press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off While on a conference call press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen Press the line DN key on which the conference call is established Talk with more than one person 3 Choose one of the following For a single conferee press the Goodbye Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then press the Goodbye key Use Group Call Use the Group Call feature to automatically call members of a predefined group one at atime until they all answer To call group members Pa 1 Lift the handset T Talk with more than one person Press the Group Call key or enter the Group Call FFC The feature automatically calls all group members The icon
10. Module KEM User Guide Terms you should know Terms you should know Attendant A telephone operator in your organization AutoDial A telephone number programmed on the AutoDial key for one touch dialing Callers List A list of all incoming calls maximum 100 entries Calling Party Name Display CPND Information appearing on the LCD display screen such as the caller s name and telephone number The system must have CPND enabled Category 5 CAT5 Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz It is used by 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Category 5 is the most popular cable used in new installations today Communication Server 1000 An office communication system Date Time display The current date and time when the telephone is in an idle state Directory key Enables access to Corporate Directory Personal Directory Redial List and Callers List Terms you should know Directory Number DN A number consisting of one to seven digits for a telephone Also known as an extension number Expand to PC A fixed key on your telephone reserved for future feature development An audible non working tone is generated along with a display message Service not available if this key is pressed Fastbusy A signal given when all outgoing lin
11. Table 2 Troubleshoot Virtual Office Part 3 of 3 Displayed Message Probable Cause Actions Permission Denied Incorrect User ID Enter correct User ID 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Server Unreachable Network problem Notify system 1 administrator if problem persists Server Unreachable Network problem Notify system 2 administrator if problem persists Media Gateway 1000B The Media Gateway 1000B MG 1000B telephone can operate in Normal or Local mode Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office At any time during Normal Mode you can check local mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode by using the Resume Normal Mode command or by waiting for ten minutes Local Mode If the WAN connection goes down the IP Phone loses communication with the Main Office TPS It then registers with the MG 1000B and receives telephone services from the MG 1000B Features such as Personal Directory Redial List and Callers List are not available when operating in Local Mode When in Local Mode the telephone displays LOCAL MODE Additional features Test Local Mode Use Test Local Mode to check local mode functionality make and receive t
12. The applications include e Corporate Directory e Personal Directory e Callers List e Redial List Make a call Make a call using Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names You can search by name view additional information on each entry and dial Corporate Directory numbers To use Corporate Directory press the Directory key and select Corporate Directory To search for a specific number ase 1 When prompted use the dial pad to aug enter the desired name in the naa lastname firstname format Search 2 Press the Search key to find the desired name kz Note A successful search displays the first match on the screen 3 Choose one of the following Press the Dial key to dial the resulting number kz lf there is no match to the search query start a new search or change the information in the initial search Press the Cancel key to exit without dialing To scroll to a specific number ry 1 Press the Up Down navigation keys to pe gt scroll and highlight a name in Corporate Directory Make a call 2 Choose one of the following Cancel Press the Dial key to dial the resulting number Dial or kez koz Press the Cancel key to exit without dialing Make a call using Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and number
13. b ao elephone number aag 1 Choose one of the following EnkhQwr cw Press the Override key Enter the Override FFC to initiate a Forced Camp on BESS Note The person you called receives a tone and you receive a ring ringback signal or a busy engaged signal depending on the options chosen You are now camped on to the number you dialed 2 Hang up the telephone 3 When the person you called finishes their call your telephone automatically dials the number and both telephones ring Answering a call camped on to your extension When your telephone rings lift the Co a handset Note You can program your telephone for either Camp on or Call Waiting but not both Additional call features Override a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy engaged signal 1 Dial a telephone number and receive a oon busy signal 2 Choose one of the following EnhQwr omit Press the Override key Enter the Override FFC The people in the targeted call receive a tone for oon approximately one second After Override joins you to their call a short tone repeats every 16 seconds 3 To terminate the call press the Goodbye key Goodbye Additional call features Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call To use Privacy Rel
14. call arrives with an area code that matches one of the 3 stored area codes the incoming call number is re ordered to display the telephone number followed by the area code as opposed to the area code followed by the telephone number This re ordering is also performed when a user scrolls through their Callers List To configure the area code press the Services key and select Call Log Option from the Telephone Option menu To configure default area codes 3 maximum ad 1 Select 4 TE 5 aaa Press the Up Down navigation keys to scroll and highlight Area Code Setup Press the Select key Press the Up Down navigation keys to scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 Press the Select key Use the dialpad to enter the number at the prompt Configure options on the IP Phone 2002 6 Choose one of the following Press the Select soft key to save the Select Cancel setting koe ko Press the Cancel key to keep the existing settings To edit area code display 1 Press the Up Down navigation keys to gq p scroll and highlight Area Code Setup Select 2 Press the Select soft key aS 3 Press the Up Down navigation keys to pp scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 Select 4 Press the Select soft key H 5 Use the dialpad to edit the number aoa Configure options on the IP
15. connect to your current call Conk 3 Press the Conference key to join the person on hold to your conversation Talk with more than one person Set up a Conference call Use the Conference feature to set up a conference call for three or six people including yourself The number of people the conference feature supports depends on your telephone s configuration To set up a conference call Conf 1 While on a call press the Conference key to place the party on hold You koz receive a dial tone aes 2 Dial the number of the person you want aga to add to the conference call You can talk privately to the person you are adding at this time Note If you press the Directory key you can also use Corporate Directory Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call Conk 3 Press the Conference key a second kez time to conference all parties together If the person you attempt to add to the conference is unavailable 1 Press the Goodbye key Goodbye Talk with more than one person 2 Press the line DN key beside the 2493 a m flashing status icon to return to your original call Talk with more than one person Use the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call
16. 1 Lift the handset T Additional call features Charse 2 Press the Charge key or dial the Call Detail Recording FFC aaa 3 Dial the charge account number aaa 4 When the dial tone sounds dial the FET number To charge a call in progress Trah Cont 1 Choose one of the following a ke Press the Transfer key Press the Conference key Charse 2 Choose one of the following koz Press the Charge key Dial the Call Detail Recording FFC aaa 3 Dial the charge account number 4 Press the line DN key to return to the oe call Additional call features To charge a call to an account when you transfer a call Trans Charse BEBE BEES LELEL BEBE BEBB BEBB BHR BH BH 1 Press the Transfer key The call is on hold Choose one of the following Press the Charge key Dial the Call Detail Recording FFC Dial the charge account number After the dial tone dial the number to where the call is to be transferred Press the Transfer key when you hear the telephone ring Note You can talk privately to the person at the transfer number before you press the Transfer key Additional call features To charge a call to an account when you add someone to a conference call Cont Charse BESS BESS BHES BEB BEB BEBB BHR BHR BH 1 Press the Conference key The call is placed on hold Choose one of the following Press the Charge key
17. AN ethernet port located on the back of the telephone identified with a LAN icon and the other end to the IP network Insert a second CATS line cable into the PC ethernet port located on the back of the telephone identified with a PC icon and the other end into the computer s Ethernet port 3 Contact your installation technician for the proper power option This telephone can be powered by an AC adapter or over a LAN 4 Thread the cord around the strain relief retaining hook and channel provided for a secure power connection 5 Secure the telephone footstand to the telephone base Use the angle grip on the top back of the telephone to change position Figure 4 shows connections on the IP Phone 2002 Figure 4 IP Phone connections i Handset jack i E Headset jack E Configure options on the IP Phone 2002 Configure options on the IP Phone 2002 The IP Phone 2002 Services menu lists the following submenus The Telephone Option menu enables you or your system administrator to configure telephone preferences Password Admin menu enables you or your system administrator to change the Station Control Password The Virtual Office Login and Test Local Mode for branch office menus are listed when an IP Phone 2002 Class of Service is set for Virtual Office and branch office For more information see page 119 Note The Password Admin Virtual Office Login and Test Local Mode menus may not be available on you
18. Handsfree button located on the left side of the handset e Press the line DN key beside the LCD 2498 a canal indicator as it flashes me e Press the Headset key if a headset is connected to your telephone While on an active call While on an active call This section describes features available during an active call Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line Retain the original call by putting it on hold and then answer the second call To place a call on hold Press the Hold key The LCD indicator flashes beside the line on hold Note If Automatic Hold is enabled the active call is automatically put on hold when you answer the second call usik Hold To retrieve a call on hold Press the line DN key beside the 2493 2 p flashing LCD indicator While on an active call Transfer a call Use the Transfer feature to redirect a call to the appropriate person To use the Transfer feature to direct a call to a third party Trans 1 Press the Transfer key The other party is on hold and a dial tone sounds The LCD indicator light flashes steadily ase 2 Dial the DN to which the call is to be TE transferred or use Personal Directory Redial List or Callers List to select a number to dial Trans 3 When that number rings or a person answers press the Transfer key to koz connect the calling party To return to the ori
19. NORTEL NETWORKS Nortel Networks Communication Server 1000 IP Phone 2002 User Guide B A ad bo0000101010111 17 0000000001111113 1i 00000 oococoii110d000 nS ooo 0000110100199991 O TAS 10101010010168636858569 1 01 01000000 Oo0o0o00000nunni Pr 000010101010000 101010 Revision history Revision history September 2004 Standard 3 00 This document is up issued to support Nortel Networks Communication Server 1000 Release 4 0 October 2003 Standard 2 00 This document is up issued to support Succession 3 0 Software November 2002 Standard 1 00 This document is issued to support Meridian 1 Release 25 40 and Succession Communication Server for Enterprise 1000 Release 2 0 Revision history Contents About the IP Phone 2002 20 2 erence 11 Basic features 0 00 e eee 11 Telephone controls 00000 0 eee eee eee 13 Telephone display 0 000 cee eee ee eaee 18 Call features and Flexible Feature Codes 19 Security features 20000 00 cece ee 19 Enter and edit text 0 0 ccc ee eee eee eee 22 Enter text using the dialpad 0 00 0 e eee 22 Edit text using the soft keys 0 0 00 eee eee eee 22 Connect the IP Phone 2002 components 24 Before you begin 00 ee eee 24 SODS state ced ais oat aes tek hg eee ate grat atau eee ae eta 24 Configure op
20. Phone 2002 6 Choose one of the following Press the Select soft key to save the Select Cancel setting or koez ko Press the Cancel key to keep existing settings Configure Name Display format You can configure the IP Phone 2002 to display the name of the incoming calling party in the following formats e first name last name last name first name To configure name display format press the Services key and select Call Log Option from the Telephone Option menu To configure name display format 1 Press the Up Down navigation keys to d D scroll and highlight Name display format Select 2 Press the Select soft key 3 Press the Up Down navigation keys to d p D scroll and highlight one of the following first name last name last name first name Configure options on the IP Phone 2002 4 Choose one of the following Press the Select soft key to save the Select Cancel setting or kez ko Press the Cancel key to keep existing settings Make a call Make a call This section describes features associated with making a call There are several ways to make a call from an IP Phone 2002 Use Off hook dialing Cy a 1 Lift the handset aaa 2 Dial the number 3 To terminate the call choose one of the following oc 2 Replace the handset into the cradle Press the Goodbye key Goodbye Use On hook dialing 1 Leave the handset in the c
21. all Trace key While on an active call To use Call Trace without a Call Trace key Choose one of the following Trans Conf or Press the Transfer key Press the Conference key nae 2 Dial the SPRE code followed by 83 or ae dial the Call Trace FFC to automatically reconnect Incoming calls Incoming calls This section describes features that are used with incoming calls Activate Automatic Answerback When the Automatic Answerback feature is active your set automatically answers in Handsfree mode after one ring however calls are not forwarded to the voice message service To activate Automatic Answerback Autoans Press the Automatic Answerback key To deactivate Automatic Answerback AutoAns a Press the Automatic Answerback key again Activate Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group To answer a call in your own call pickup group oa 1 Lift the handset T Incoming calls Pickur ee 2 Choose one of the following Press the Pickup key gag Enter the Pickup Ringing Number Gag aaa FFC aaa To answer an incoming call in another call pickup group Ca d 1 Lift the handset GrePke a 2 Press the Group Pickup key or enter the Pickup Group FFC H 3 Dial the pickup group number of the TE ringing telephone To answer a call at a specific extension in any pickup gro
22. ate Time from the Telephone Option menu To select date and time format 1 Press the Up Down navigation keys to 3 scroll and highlight the desired format Sample formats appear on the upper right side of the display area 2 Choose one of the following m Press the Select key to save the Select Cancel format and return to the or koz kez Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Phone 2002 Display diagnostics The Display diagnostics option tests the telephone s display screen and indicator lights To access display diagnostics press the Services key and select Display Diagnostics from the Telephone Option menu To select Display diagnostics 1 Press the Up Down navigation keys to lt 3 BS scroll through the list to view display capabilities Cancel 2 Press the Cancel key to return to the Telephone Option menu Configure options on the IP Phone 2002 Choose Local DialPad Tone The Local DialPad Tone option produces Dual Tone Multi Frequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a local dialpad tone press the Services key and select Local DialPad Tone from the Telephone Option menu To choose a Local DialPad Tone EA 1 Press the Up Down navigation keys to d highlight one of the following dialpad tones None to disable all tones Short Click to enab
23. ction describes features to use when you are away from your desk Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the telephone is ringing the call cannot be forwarded To forward your calls or change the forward number Fused 1 Choose one of the following Press the Forward key Lift the handset and enter the Call C a Forward All Calls Activate FFC ase 2 Dial the DN where you want to forward aaa your Calls aga Fuad 3 Press the Forward key To deactivate Call Forward Fuad Choose one of the following Press the Forward key e Lift the handset and enter the Call Co a Forward All Calls Deactivate FFC While away from your desk To reinstate Call Forward to the same number Press the Forward key twice Fue Fused Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To forward internal calls 1 Choose one of the following Press the Internal Call Forward IntForward cama ow d Lift the handset and enter the T Internal Call Forward Activate FFC H 2 Dial the DN to which your internal calls oes will be forwarded IntForuard N ew 3 Press the Internal Call Forward key While away from your desk To deact
24. djustment from the Telephone Option menu Note If you have a Nortel Networks IP Phone KEM attached to your telephone adjusting the telephone s LCD screen contrast also adjusts the display screen contrast setting for the IP Phone KEM To adjust display screen contrast 1 To increase or decrease the display Loner Hisher contrast level choose one of the Press the Lower Higher soft keys ae Press the Up Down navigation keys 2 Choose one of the following Select Cancel Press the Select key to save the contrast level and return to the or kez k Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Phone 2002 Select a language The display is available in multiple languages To choose a language press the Services key and select Language from the Telephone Option menu To select a language 1 Press the Up Down navigation keys to lt 3 scroll and highlight the desired language for example German Deutsche 2 Choose one of the following Select Cancel Press the Select key to save the language and return to the or kzz kez Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Phone 2002 Select Date Time format Several Date Time formats are available Formats are based on the 12 hour and 24 hour clocks To select a date time format press the Services key and select D
25. e Cancel key Additional features To delete the entire Callers List Pelete 1 Press the Delete key 2 Choose one of the following Yes to delete entire Callers List Yes or Ho k kez No to return to the previous screen Additional features Redial List The Redial List feature logs all outgoing calls Redial List can store up to 20 entries in the list When the list is full the system over writes the oldest entry Use the Redial List feature to review calls made and to redial previously dialed calls The Redial List contains e the last and first name of the dialed party if available e the DN of the dialed party e the time date of the last dialed occurrence Entries in the Redial List are sorted by the time the call was received Note Calling Party Name Display CPND is affected depending on the preferred name match option If preferred name match is on the CPND appears according to your settings If the preferred name match option is off the CPND appears according to the system settings To access Redial List press the Directory key and select Redial List Note If password control has been enabled enter your SCPW at the prompt To dial an entry 1 Press the Up Down navigation keys to ip scroll and highlight the desired entry Dial 2 Press the Dial key Additional features To delete an entry 1 Press the Up Down navigation keys to d scroll and highligh
26. e Message Registration feature to read change or reset meters that log your hotel telephone calls To read meters MRK mad 1 Press the Message Registration key a T 2 Dial the room DN wag aaa MRE aud 3 Press the Message Registration key MRK m 1 Press the Message Registration key amg 2 Dial the room DN aaa 3 Dial the correct meter count 4 Press the key Hospitality features MRK Gu 5 Press the Message Registration key To reset a meter to zero Press the Message Registration key Dial the room DN Press the key Press the Message Registration key Hospitality features Use Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the telephone in each room To enter cleaning status RME es 1 Press the Room Status key HH 2 Dial the DN for the room for which the aaa cleaning status is being changed agg aes 3 Dial one of the following cleaning status aga codes 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale The interrupted dial tone sounds 4 Press the key nas 5 Dial the Maid ID If you dial the wrong aaa Maid ID press the key and redial the aaa ID Hospitality features rk gD Press the Room Status key Display Room Status Use th
27. e Room Status feature to print the status of a room using the Display Module To read the status of a room m gD Press the Room Status key Dial the DN for the room The DN displays followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale Press the Room Status key Hospitality features Changing the status of a room RME me 1 Press the Room Status key ase 2 Dial the DN for the room The DN aaa displays followed by a two digit zag code The second digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale a8 3 Dial the status code for the room A TE three digit code appears The first digit indicates the occupancy status the second is the old cleaning status and the third is the new status RME D 4 Press the Room Status key Flexible Feature Codes FFCs Flexible Feature Codes FFCs Use Table 4 to keep track of the FFCs assigned by your system administrator Table 4 Fl
28. e a call To deactivate Ring Again before notification Ernafan Choose one of the following Press the RingAgain key a second time Press the RingAgain Deactivate FFC Redial the last number called Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Choose one of the following a 2403 T 29 ED 7 To redial using the handset a Lift the handset b Press the line DN key To redial without lifting the handset press the line DN key twice the last number dialed is automatically redialed Make a call Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code to store edit and automatically dial frequently called telephone numbers To store a Speed Call number SecCt1 1 Press the Speed Call Controller key The triangular icon flashes indicating ke programming mode a aaa 2 Atthe prompt ao Enter a one two or three digit code 0 999 lf required dial the access code SecCt 3 Press the Speed Call Controller key again to save the code and number The flashing icon turns off To make a Speed Call sza 1 Lift the handset T SecCt1 2 Press the Speed Call Controller key ans 3 Dial the Speed Call code to Ean automatically dial the number Make a call Make a System Speed Call Use the System Speed Call feature t
29. e the Call Join feature 0 0 cee ee 89 Set up a Conference call nnana anaana anaa 90 Use the Conferee Selectable Display and Disconnect feature aaua aea 92 Use Group Call iess demoted aame iaa eed cee 93 Work without interruption 000000 eee eens 96 Activate Make Set Busy 0 00 cee eee eee 96 Additional call features 0 00 e eee 97 Use AutoDial Transfer 0 00 00 c eee 97 Use the Buzz feature 00 00 eee 98 Use Call Page Connect to make an announcement 99 Use Centrex Exchange Line Switchhook Flash 100 Charge a call or charge a forced call 100 Use Enhanced Override 0 ee 104 Use Forced Camp on feature 0 0 00 cae 105 Override a busy signal 2 02020 eeeeeee 106 Use Privacy Release 2220000 cece eee 107 Use Radio Page 2 2 2 6 ccc tees 107 Use Voice Call 000 cb es 109 Additional features 0 c eee eee 111 Personal Directory 0 0 0 c eee eee eae 111 Callers List e ccssrre craro aadeeiane 24a5 Sas ees 114 Redial List seica nua 50 na a wines eee a a a hed 117 Virtual Office roecsre srar arant ee 119 Virtual Office login 0 0 0 cee eee 119 Virtual Office on your Remote telephone 121 Virtual Office on your Office telephone 122 Virtual Office logout 2 0 0 0 eee eee 123 Media Gate
30. ease in an established state Preukls Press the Privacy Release key during a call A person joins the call by pressing the k shared number DN key on their telephone Multiple Appearance DN feature Use Radio Page Use an Radio Page feature to page a person and stay on the line until they answer The paged person answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page 1 Lift the handset HH 2 Dial the Radio Paging Access FFC aaa The paging tone sounds two beeps followed by a dial tone a 3 Dial the number of the party you want to nau page After dialing the ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number Additional call features Goodbye or a 4 If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset To use Automatic Post selection The called party is either busy on the telephone or away from their desk To page the called party there is no need to redial the number of the called party Fadas Goodbye Press the Radio Page key A special dial tone sounds Dial the Radio Paging Access FFC The ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their
31. ect Press the Select key to select Incoming Calls Press the Select key Press the Up Down navigation keys to scroll and highlight New Call Indication Press the Select soft key Press the Up Down navigation keys to scroll and highlight one of the following New call indication off New call indication on Configure options on the IP Phone 2002 6 Choose one of the following Press the Select soft key to save the Cancel setting Press the Cancel key to keep existing settings Configure Preferred Name Match You can configure the IP Phone 2002 to display the name of the caller as defined in your Personal Directory The default setting is Off To configure Preferred Name Match press the Services key and select Call Log Option from the Telephone Option menu To configure Preferred Name Match ry 1 Press the Up Down navigation keys to d T D scroll and highlight Preferred Name Match Select 2 Press the Select soft key 3 Press the Up Down navigation keys to q _ scroll and highlight one of the following Preferred name match on Preferred name match off 4 Choose one of the following Press the Select soft key to save the Cancel setting E BB Press the Cancel key to keep existing settings Configure options on the IP Phone 2002 Configure Area Code set up The Area Code set up menu enables a user to save up to 3 area codes When an incoming
32. edit text 7 Press the Choose soft key to select a symbol 8 Press the Next soft key to submit your changes Table 1 describes the soft key editing functions on the IP Phone 2002 Table 1 Editing soft key description Key Description Cancel Action is cancelled Choose Select a symbol Clear Clear the input field Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Meaning depends on application More Access additional soft keys Connect the IP Phone 2002 components Connect the IP Phone 2002 components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2002 into a regular telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your set into a 10 100BaseT Ethernet jack Steps 1 Connect one end of the handset cord to the handset jack identified with a handset icon on the back of the telephone Connect the other end to the jack on the handset 2 Choose one of the following connections a For a telephone not sharing LAN access with a PC connect one end of the CAT5 line cable to the LAN ethernet port located on the back of the telephone identified with a LAN icon Plug the other end of the CAT5 line cable into the IP network For a telephone sharing LAN access with a PC connect one end of the CAT5 line cable to the L
33. elephone calls This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller 1 Press the Services key D Services 2 Press the Up Down navigation keys to 3 scroll and highlight Test Local Mode Select 3 Press the Select key the telephone resets and registers to the branch office Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Note If the Resume Normal Mode command is not performed after testing the telephone automatically returns to Normal Mode in ten minutes 1 Press the Services key Services 2 Press the Up Down navigation key to d scroll and highlight Resume Normal Mode Additional features Select 3 Press the Select key the telephone registers back to the Main Office Troubleshoot MG 1000B When using MG 1000B error messages may display on your screen Table 3 lists error messages and actions to correct the causes Table 3 Troubleshoot MG 1000B Display Message Probable Cause Actions Local Mode Test Local mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unableto Notify system find end point from administrator Inveli IPT Branch User ID Local Mode Branch User ID not Notify system F found in any administrator Invalid ID 2 equipped TN
34. es and Flexible Feature Codes 19 Call Forward 83 Call Join 89 Call Page 99 Call Page Connect 99 Call Park 73 Call Pickup 78 Call Timer 40 Call Waiting 81 Callers List 58 139 Calling Party Name Display CP ND 139 Calling Party Number 75 Camp on Forced 105 Cat 5 139 Centrex Exchange Line Switch hook Flash 100 Change feature key labels 42 Charge a call or charge a forced call 100 Communication Server 1000 139 Conferee Selectable Display and Disconnect 92 Conference call 90 Configure area Code set up 48 Configure call log options 44 Configure Callers List log 45 Configure Name Display format 50 Configure New Call indication 46 Configure options 26 Configure Preferred Name Match 47 Connect the components 24 Contrast adjustment 34 Corporate Directory 56 D Date Time display 139 Date Time format 36 Directory applications 55 Directory key 16 139 Directory Number DN 140 Display diagnostics 37 Display incoming calls 76 Display Network Diagnostics Utili ties 15 E Electronic Lock 87 Enhanced Override 104 Expand to PC key 17 140 F Fastbusy signal 140 Feature display 140 Fixed key 140 Flexible Feature Code FFC 79 140 Flexible Feature Codes FFCs 136 G Goodbye key 14 140 Group Call 93 H Handsfree 140 Handsfree dialing 53 Headset key 16 140 Hold key 14 141 Hospitality features 129 Hot Line 66 l Indicator status 141 Information display 141 Informati
35. es are busy Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Fixed key The hard labeled keys on your telephone Flexible Feature Codes FFCs Specialized codes entered using the dial pad that enable features for example Automatic Wake Up call Goodbye key A fixed key used to end an active call Handsfree A method of conversing with the party on the other end of the line without lifting your handset Headset key A fixed key used to answer a call using the headset Terms you should know Hold key A fixed key used to place an active call on hold Information display Any display of call activity lists prompts and status of calls On the IP Phone 2002 the information area is a 1 line by 24 character display If the text message exceeds this area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Information line A 1 line by 24 character area that displays date and time or appli cation information Interrupted dial tone A broken or pulsed dial tone heard when you access some features on your telephone IP Phone Key Expansion Module KEM An optional hardware module which provides additional line appearances and feature keys to your IP Phone Up to two KEMs can be attached to your IP Phone 2002 providing a total of 48 keys Message Inbox A fixed key whic
36. ess the Select key Additional features aaa 4 Atthe prompt enter your User ID Select 5 Press the Select key aaa 6 At the prompt enter the home Station aaa Control Password SCPW Note 1 lf the User ID is not found locally the message Locating Remote Server displays Note 2 After three failed login attempts wait one hour before attempting to log in again or contact your system administrator to reset your password For more information see Security features on page 19 A successful login transfers all the features time date and tones to your remote telephone from your office telephone Additional features Virtual Office on your Remote telephone The following figures show various IP Phones logged on to an IP Phone 2002 using Virtual Office Figure 5 Logged on to an IP Phone 2002 N RTEL E NETWORKS User 45645 Trans Conf Forward More Figure 6 Logged on to an IP Phone 2002 using an IP Phone 2004 Additional features Figure 7 Logged on to an IP Phone 2002 using an IP Softphone 2050 A User information line appears on all displays listing the number of your office telephone Virtual Office on your Office telephone N RTEL When activated for Virtual Office iia by a remote telephone your bi a office telephone is logged out and no longer operational A Logged Out message displays on your telephone alerting you that it is being used
37. exible Feature Codes Part 1 of 2 FFC Feature Automatic Wake Up Activate Feature Make Set Busy Activate Automatic Wake Up Deactivate Make Set Busy Deactivate Automatic Wake Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Activate Pickup Ringing Number Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Radio Paging Answer Deactivate Deactivate Group Call Remote Call Forward Activate Internal Call Forward Remote Call Forward Activate Deactivate Internal Call Forward RingAgain Activate Flexible Feature Codes FFCs Table 4 Flexible Feature Codes Part 2 of 2 FFC Feature RingAgain Deactivate FFC Feature Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On Accessories Accessories IP Phone Key Expansion Module KEM The Nortel Networks IP Phone Key Expansion Module KEM is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2002 You can connect up to two KEMs to your IP Phone 2002 providing a total of 48 additional keys For more information about the IP Phone Key Expansion Module consult the Nortel Networks IP Phone Key Expansion
38. flashes until all members answer Grell The telephone numbers of the group members appear on the display as they answer When the last person answers the Group Call indicator lights steadily When a person in your group is on a conference call or another group call they are not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold To answer a Group Call ce 1 Lift the handset Note the following about T Notification Tones Ifyou are on a call and receive three 10 second tones this is the notification of a group call on your current extension Ifyou are on a call on another line when a group call is made you receive a long tone through the handset or speaker Ifyou are already on a conference call or another group call you do not receive notification of a group call Talk with more than one person To end a Group Call Press the Goodbye key Note When the person who made the group call disconnects the call Goodbye terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Work without interruption Work without interruption This section describes a feature that provides uninterrupted work time Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear bu
39. for Virtual Office Additional features To regain operation of a telephone being used for Virtual Office Choose one of the following 1 To completely disconnect your office telephone from the remote telephone Home Gan a Press the Home key b Enter your User ID and password ane this logs the office telephone back aaa on to your office network aaa Urtual 2 To use your office telephone as the remote telephone for Virtual Office kez press the Virtual key to log in to another IP Phone Virtual Office logout To log out from a remote telephone 1 Press the Services key Services aA 2 Press the Up Down navigation keys to scroll and highlight Virtual Office Logout Select 3 Press the Select key Additional features Troubleshoot Virtual Office When you use Virtual Office error messages may display on screen Table 2 lists error messages and actions to correct the causes Table 2 Troubleshoot Virtual Office Part 1 of 3 Displayed Message Busy try again Probable Cause Remote IP Phone is active not idle Actions Wait for remote IP Phone to become idle and try again ACD is logged in Log out ACD IP Phone before Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Set Make Set Busy active on ACD IP Phone entered Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID
40. ge displays Enter the new information for the feature key label To enter special characters press the Up navigation key For information about entering text refer to Enter text using the dialpad on page 22 Choose one of the following Press the Select key to save the changes and return to the Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Phone 2002 Restore the default labels To restore default labels press the Services key and select Change feature key labels from the Telephone Option menu Select 1 Press the Select key AA 2 Use the Up Down navigation keys to q TP scroll and highlight one of the following a Restore all key labels Press Yes to change all feature keys to default values b Restore one key label Press the Select key Press the feature key Press Yes to change the selected feature key label to the default value Note When labels are changed to default values you cannot undo the change The label settings must be re entered Configure options on the IP Phone 2002 View set information The set information option displays the following set specific information e IP Address e Hardware ID of the IP Phone e Current firmware version To view set information press the Services key and select Set Info from t he Telephone Option menu To view set information 1 Press the Up Do
41. ginal call if the transfer is incomplete If the person called is not available e a aad press the line DN key next to the LCD indicator to reconnect to the original call While on an active call Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To use Timed Reminder Recall Trans 1 Press the Transfer key The call is put on hold 2 Dial the number to which the call is being aaa transferred aaa Trans 3 Choose one of the following to start the recall timer ko Press the Transfer key Replace the handset before the w extension answers Note If the transfer is complete the recall timer stops While on an active call If the transferred call is not answered your telephone rings 1 Lift the handset to reconnect to the oe a original caller 2 Choose one of the following Trans Press the Transfer key and repeat kzz the transfer Ifthe transfer is picked up while you oe are on the line press the Goodbye Goodbye key to complete the transfer Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant To contact the attendant while on a call ALtRel ame 1 Press the Attendant Recall key and stay on the line until the attendant answers a 2 Press the Goodbye key The caller remains connected
42. h connects to your voice messaging system when the key is pressed Message waiting indicator Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Terms you should know More An option allowing access to the multiple layers of the soft keys Soft keys are the four keys located directly below the display area Mute key A fixed key used to listen to the caller without transmitting Navigation keys Up Down and Left Right keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the set or d a line is automatically selected for an outgoing call Outbox Shift A fixed key reserved for future feature development An audible non working tone is generated along with a display message Service not available if this key is pressed Paging tone A special tone heard when using the Radio Paging feature You hear two beeps followed by dial tone Password Admin A menu used by you and the system administrator to change your Station Control Password SCPW Personal Directory A list of user defined names and numbers maximum of 100 entries Terms you should know Primary directory number
43. is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Additional features Table 2 Troubleshoot Virtual Office Part 2 of 3 BIET IE EEEE a Locked from Login Probable Cause Three failed attempts to enter the correct Station Control Password Actions Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Denied 1 Remote telephone has no Station Control Password Notify system administrator Permission Denied 3 Incorrect User ID entered Enter correct User ID Remote telephone has no Station Control Password Notify system administrator Permission Denied 4 Incorrect User ID entered Enter correct User ID Attempt to log in toa remote IP Phone 2004 or IP Softphone 2050 from an IP Phone 2002 some restrictions apply Go to an IP Phone 2004 or IP Softphone 2050 and try again or consult your local system administrator Permission Denied 5 Incorrect User ID entered Enter correct User ID Remote telephone does not have VOUA Class of Service Notify system administrator Additional features
44. isable Password Protection Choose one of the following Yes to accept the selection No to return to the Directory menu Press the Done key Enter and edit text Enter and edit text You can enter and edit text on your IP Phone 2002 using the following methods e Enter and edit text using the telephone dialpad e Edit text using the soft keys Enter text using the dialpad You can use the dialpad to enter text when you use features such as Personal Directory Redial List and Callers List For example if you want to use the letter A press the number 2 key once If you want the letter C press the number 2 key three times Note No letters are associated with the number 1 or the 0 keys Edit text using the soft keys You can use soft keys to edit text when you use features such as Personal Directory Redial List and Callers List To edit an entry in your Personal Directory press the Directory key and select the desired entry from your Personal Directory To edit text 1 Press the Edit soft key 2 Press the Left Right navigation keys to move through the text 3 Select the appropriate editing soft key for the operation you want to perform 4 Ifthe key you want is not visible press the More soft key to access additional soft keys self labeled Press the Up navigation key to access the symbols Press the Left Right navigation keys to move to a specific symbol Enter and
45. ivate Internal Call Forward Choose one of the following TatForusard ec o the Internal Call Forward Lift the handset and enter the Cr a Internal Call Forward Deactivate FFC To reinstate Call Forward to the same number Press the Internal Call Forward key IntForward Gy twice Use Remote Call Forward Use the Remote Call Forward feature to forward calls from any telephone other than your own to any telephone To activate Remote Call Forward oe a 1 Lift the handset T H 2 If calling from a telephone outside the aaa system dial your direct system access eaa number and wait for dial tone H 3 Dial the Remote Call Forward Activate aaa FFC to activate the feature aaa ase 4 Dial your Station Control Password A aaa dial tone sounds While away from your desk Choose one of the following Dial your DN To forward calls to the previous call forward telephone number press the key Do not perform steps 6 and 7 Dial the number to which calls are being forwarded If calls are forwarded to an invalid number a fast busy signal sounds Press the key To deactivate Remote Call Forward Lift the handset If calling from a telephone outside the system dial the direct system access number and wait for the dial tone Dial the Remote Call Forward Deactivate FFC Dial your Station Control Password While away from your desk aaa 5 After hearing the dia
46. l tone dial your DN 6 Press the key Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone The Electronic Lock feature is controlled using your Station Control Password SCPW To change your Station Control Password please refer to Security features on page 19 To lock your telephone oe a 1 Lift the handset T ae 2 Dial the Electronic Lock Activate FFC aaa aaa 3 Dial your Station Control Password aaa aaa 4 Choose one of the following If dialing locally press the Goodbye Goodbye key Ifdialing the FFC remotely dial your aaa EE DN aaG While away from your desk To unlock your telephone Lift the handset Dial the Electronic Lock Deactivate FFC Dial your Station Control Password Choose one of the following If dialing locally press the Goodbye key If dialing the FFC remotely dial your DN Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people Use the Call Join feature Use the Call Join feature to connect a call to a current active call This creates a conference between the two callers and yourself To connect a call on hold on a different line to your current call Conf 1 Press the Conference key 2 Press the line key that has the number of 2493 a sama the caller you want to
47. le a single tone for all keys DTMF to turn on a separate DTMF tone for each key 2 Choose one of the following Press the Select key to save the Select tone selection and return to the Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Phone 2002 Choose Ring type The Ring type option sets the telephone s ring tone To choose a ring type press the Services key and select Ring type from the Telephone Option menu To choose a ring type 1 Press the Up Down navigation keys to 3 scroll and highlight one of the ring types Flay 2 Press the Play key to sample the ring tone 3 Choose one of the following Press the Select key to save the ring type and return to the Telephone Option menu Press the Stop key and use the Up Down navigation keys to select a different ring type Press the Cancel key to keep existing settings mo in pN Las it cf oc mm iT Te Ti ei oF Configure options on the IP Phone 2002 Enable Call Timer The call timer measures how long you are on each call To enable call timer press the Services key and select Call Timer from the Telephone Option menu To enable Call Timer 1 Choose one of the following To turn on the Call timer press the On k IFF On key kzz To turn off the Call timer press the Off key 2 Choose one of the following P
48. ncel Press the Dial key to dial the k resulting number Press the Cancel key to exit without dialing Callers List The Callers List feature logs all incoming calls Callers List can store up to 100 entries in the list When the list is full the system over writes the oldest entry Use the Callers List feature to review missed calls and to dial calls The Callers List contains e the caller s last and first name if available e the DN of the caller e the time date of the call the number of times the caller calls Entries in the Callers List are sorted by the time the call was received Note Calling Party Name Display CPND is affected depending on the preferred name match option If preferred name match is on the CPND appears according to your settings If the preferred name match option is off the CPND appears according to the system settings To access the Callers List press the Directory key and select Callers List Note If password control has been enabled enter your SCPW at the prompt Additional features To dial an entry 1 Press the Up Down navigation keys to C ray D scroll and highlight the desired entry Dial 2 Press the Dial key To delete an entry 1 Press the Up Down navigation keys to E scroll and highlight the desired entry Pelete 2 Press the Delete key 3 Choose one of the following Confirm Cancel Press the Confirm key or kez kez Press th
49. ntrol bar to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the right side of the rocker bar to increase volume the left side to decrease volume About the IP Phone 2002 CallWait 203 OD Goodbye y Hold sai Message Programmable line DN feature keys are extra DNs or feature keys used to access additional features A steady LCD light beside a line DN key indicates that the feature or line is active A flashing LCD indicates the line is on hold or the feature is being programmed Use the Goodbye key to terminate an active call Press the Hold key to put an active call on hold Press the line DN key beside the flashing LED indicator to return to the caller on hold Press the Message Inbox key to access your voice mailbox Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen About the IP Phone 2002 Services Press the Services key and use the navigation keys to access the following items Telephone Options Volume adjustment Contrast adjustment Language Date Time OnHook Default Path Display diagnostics Local Dialpad Tone Ring type Change feature key label Set Information Password Admin Station Control Password Display Network Diagnostics Utilities Note Only your system administrator or service provider can use Display Net
50. o Redial List on page 117 To use Redial List Use Predial Cancel Dial or e 1 Press the Up Down navigation keys to scroll and highlight a name in the Redial List 2 Choose one of the following Press the Dial key to dial the resulting number Press the Cancel key to exit without dialing Use the Predial feature to enter preview and edit numbers before dialing To use Predial 2498 1 Without selecting the line key enter the number to be dialed s 2 Press a line key to dial the number Make a call a To edit a Predial number aaa gaa aaa aaa Clear Delete 2498 3 Use AutoDial Lift the handset when the called party answers or if in Handsfree mode begin to speak Use the dialpad to enter the number Choose one of the following To erase all numbers press the Clear key Re enter the numbers to be dialed To change numbers one at a time press the Delete key to backspace Re enter the number Press a line key to dial the number Use the AutoDial feature to display store and automatically dial telephone numbers Make a call To store an AutoDial number 1 Without lifting the handset press the Putopisi C appropriate AutoDial key Note The display screen displays the word Autodial next to the appropriate key 2 Using the dial pad dial the telephone aaa number including access code to be z stored on the
51. o dial Speed Call codes that override dialing restrictions placed on your telephone To make a System Speed Call oa a 1 Lift the handset T 2 Choose one of the following sacar or SScCt1 Press the System Speed Call key kez kez Press the System Speed Call Controller SScCtl key 3 Dial the Speed Call code to nan automatically dial the number Make a call using Hot Line Use the Hot Line feature to automatically dial a specific number To use Hot Line Press Hot Line to automatically dial the Morane e number Make a call Make an Intercom call Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member To make an Intercom call Cr a 1 Lift the handset Intrem oa 2 Press the Intercom key ase 3 Dial the one or two digit code for the an desired intercom group member To answer an Intercom call while on a line other than your Intercom group line 1 Choose one of the following keys Press the Hold key to put the current Hold call on hold Press the Goodbye key to end the call J Goodbye 2 Press the Intercom key and begin to Intron peak Answer a call Answer a call Each incoming call causes the telephone to ring the LCD indicator to flash and the Message Indicator lamp to flash To answer a Call Choose one of the following gf a Lift the handset T e Press the
52. on line 141 Intercom call 67 Internal Call Forward 84 Interrupted dial tone 141 IP Phone Key Expansion Module KEM 141 L Language display 35 Last Number Redial 64 Line DN key 14 Local Area Network LAN 11 Local DialPad Tone 38 Local mode 126 M Maid Identification 133 Make Set Busy 96 Malicious Call Trace 76 Media Gateway 1000B 126 Meet me page 107 Meridian 1 144 Message Inbox key 14 141 Message Registration 131 Message waiting indicator 17 141 More key 17 142 Mute key 16 142 N Navigation keys 14 142 Normal mode 126 O Off hook 142 Off hook dialing 52 Onhook Default Path 41 On hook dialing 52 Outbox Shift key 17 142 Override a busy signal 106 P Paging tone 142 Password Admin 142 Personal Directory 57 142 Place a call on hold 69 Predial feature 59 Primary directory number 143 Privacy Release 107 Private Line 143 Programmable line DN feature keys self labeled 14 143 Q Quit key 17 143 R Radio Page 107 Record a Calling Party Number 75 Redial List 59 143 Remote Call Forward 85 Resume Normal Mode 127 Ring Again 63 Ring type 39 Ringback ring tone 143 Room Status 134 S Secondary Directory Number 143 Secure your telephone 87 Security features 19 Services key 15 143 Set information 44 Shared Directory Numbers 143 Soft keys self labeled 17 144 Speaker key 16 144 Special dial tone 144 Speed Call 65 Station Control Password SCPW 144
53. own DN number If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset Additional call features To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your DN If the Radio Page system is set up to function in Meet me mode you can answer the page call from any telephone Y i 1 Lift the handset T ase 2 Dial the Radio Paging Answer FFC aaa The paging tone sounds aaa nee 3 Dial your own DN to connect to the paging caller If the caller has hung up a steady high pitched Number Unavailable tone sounds Use Voice Call Use the Voice Call feature to page another person or make an announcement through someone else s telephone speaker To make a voice call oe a 1 Lift the handset T UceCal a 2 Press the Voice Call key and make the announcement 3 Press the Goodbye key Goodbye Additional call features To respond to a voice call Your telephone rings once and the caller s Ce a voice transmits through your speaker Lift the handset Additional features Additional features Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain e last name up to 24 characters e first name up to 24 characters e telephone numbers up to 31 characters
54. r IP Phone 2002 Consult your system administrator The Telephone Option menu offers the following options Volume adjustment Display diagnostics Contrast adjustment Local DialPad Tone Language Ring type Date Time format Change feature key label OnHook Default path Set Info Note When an option has a sublist an ellipses appears after the option Configure options on the IP Phone 2002 Use the Telephone Option menu To use the Telephone Option menu 1 Press the Services key Services a 2 Press the Up Down navigation keys to d T scroll and highlight Telephone Option Select 3 Press the Select key 4 Use the Up Down navigation keys to p scroll and highlight an option for example Language Select 5 Press the Select key The display provides information required to adjust your selection 6 Choose one of the following Press the Select key to save select or Cancel changes and return to the kez Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Phone 2002 Adjust volume To adjust the volume press the Services key and select Volume adjustment from the Telephone Option menu Choose one of the following e Ringer e Handset Handsfree e Buzzer To adjust Ringer volume Select Lower Hisher Press the Up Down navigation keys to scroll and highlight Ringer Press
55. radle 2 P he line DN key 2498 s ress the line DN key Make a call aes 3 Dial the number when the dial tone aaa sounds aga cg 8 4 When the called party answers lift the T handset 5 To terminate the call choose one of the s following Replace the handset into the cradle Press the Goodbye key Goodbye Use Handsfree dialing Use Handsfree dialing to use a built in microphone and speaker or a headset instead of the handset While on an active call you can switch between Handset and Handsfree mode 1 Press the Handsfree key E 2 Ifa headset is connected press the Headset key TH 3 Dial the number Make a call To discontinue a handsfree call Press the Goodbye key Goodbye To mute a handsfree call amp 1 Press the Mute key The LED indicator flashes Mute 2 Press the Mute key again to return to a two way handsfree conversation Mute To switch from Handsfree to Handset mode Cr d Lift the handset To switch from Handset mode to Handsfree mode 1 Press the Handsfree key 2 Replace the handset E a Make a call To use a headset 1 Connect the headset to the headset jack or the handset jack Lo 2 Press the Headset key To switch from Handsfree to headset Co 3 Press the Headset key Use the Directory applications You can make calls using various Directory applications available on your IP Phone 2002
56. ress the Select key to save the Select Cancel setting and return to the Telephone Press the Cancel key to keep existing settings Configure options on the IP Phone 2002 Enable OnHook Default Path The OnHook Default Path option allows you to use a headset or the Handsfree feature to operate your IP Phone while it is on hook To enable OnHook Default Path press the Services key and select OnHook Default Path from the Telephone Option menu To enable Onhook Default Path 1 Press the Up Down navigation keys to d T D highlight one of the following Handsfree enable Headset enable 2 Choose one of the following z m Press the Select key to save the peles La default path and return to the or koz Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Phone 2002 Change feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys To rename feature key labels press the Services key and select Change feature key labels from the Telephone Option menu Note lf a feature key is configured as an autodial key the label does not change if the autodial key configuration changes To rename the labels Select one Cancel Press the Select key Press the feature key that is being changed Note If you enter a prime DN key an error messa
57. s To use Personal Directory press the Directory key and select Personal Directory For information on how to configure and use Personal Directory refer to Personal Directory on page 111 To use Personal Directory A 1 Press the Up Down navigation keys to P D scroll and highlight a name in the Personal Directory 2 Choose one of the following Dial Cancel Press the Dial key to dial the or resulting number kez koz Press the Cancel key to exit without dialing Make a call Make a call using Callers List The Callers List feature automatically stores up to a maximum of 100 callers After 100 callers have been stored each additional caller overwrites the oldest entry To use Callers List press the Directory key and select Callers List For information on how to configure and use Callers List refer to Callers List on page 114 To use the Callers List AA 1 Press the Up Down navigation keys to d T D scroll and highlight a name in the Callers List 2 Choose one of the following Cancel Press the Dial key to dial the resulting number Dial or kzz kez Press the Cancel key to exit without dialing Make a call Make a call using Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers To use Redial List press the Directory and select Redial List For information on how to configure and use Redial List refer t
58. secutive tones followed by dial tone that you hear when accessing telephone features Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to your Personal Directory Redial List and Callers List Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active Ringer is OFF and Line x Unavailable System or Switch Your office communication system Switchhook A button that the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call Terms you should know User Interface Screen displays that interact with the end user as a result of an action or event Volume control bar A rocker bar you press to increase or decrease the volume of the ringer handset headset speaker and the Handsfree feature Terms you should know Index A About the IP Phone 2002 11 Answer a call 68 Attendant 139 Attendant Recall 72 AutoDial 60 139 AutoDial Transfer 97 Automatic Answerback 78 Automatic Wake Up 129 B Basic features 11 Buzz feature 98 C Call featur
59. selected AutoDial key 3 Press the AutoDial key a second time to paneer store the number on the selected key Note Once a number has been stored the word Autodial disappears and the stored number displays 4 Assign a label to the key Note After assigning the label the number disappears and only the label appears on the screen next to the key To display an AutoDial number Disela 1 Press the Display key 2 Press an AutoDial key in the upper EASTA sina display area to display the number associated with that key Make a call To use AutoDial Cz 2 AutoDial ie 2 Lift the handset Press an AutoDial key in the upper display area to dial the number associated with that key Make a call Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number To activate Ring Again ass 1 Dial a number and receive a busy tone gag or no answer aaa knafan 2 Choose one of the following kzz Press the Ring Again key gee Enter the RingAgain Activate FFC gag aaa aaa To call a Ring Again party when you receive notification 1 After receiving the notification ring lift Co a the handset or if you are using the headset go to Step 2 krafan 2 Press the Ring Again key to ke automatically dial the number Mak
60. sword SCPW enables the following security features e Electronic Lock to prevent others from making calls from your telephone e Password protected telephone features for example Personal Directory Redial List and Callers List Your initial SCPW is defined by your system administrator Please contact your system administrator for detailed information To change your SCPW 1 Press the Services key Services 2 Press the Up Down navigation keys to d T D scroll and highlight Password Admin Select 3 Press the Select key About the IP Phone 2002 Select Use the dial pad to enter your password at the prompt Press the Up Down navigation keys to scroll and highlight New Password Press the Select key Use the dial pad to enter the new password Press Select to accept the new password Note If you have been locked out of your IP Phone 2002 or have forgotten your SCPW please contact your system administrator Note The default setting for Password Protection is off To turn Password Protection On Off Directory Press the Directory key 2 Press the Up Down navigation keys to scroll and highlight Change Protection Mode About the IP Phone 2002 Enter Dore Use the dial pad to enter your password if Password Protection is enabled Press the Enter key Press the Up Down navigation keys to highlight one of the following Enable Password Protection D
61. sy to all callers To activate Make Set Busy Choose one of the following MakeSetBsy eee Press the Make Set Busy key Lift the handset and enter the Make Co d Set Busy Activate FFC T To deactivate Make Set Busy Choose one of the following MakeSetBsy a Press the Make Set Busy key a second time to deactivate the feature Lift the handset and enter the Make Cr a Set Busy Deactivate FFC Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone Use AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or to a Central Office CO that offers Centrex or exchange line type features To use AutoDial Transfer when picking up an incoming trunk call CentrexSHF Goa 1 Press the Centrex Switchhook Line Flash key and wait for interrupted dial tone Autobial me 2 Press the AutoDial key to call the number desired 7 3 Press the Goodbye key to end the call Goodbye Additional call features Use the Buzz feature Use the Buzz feature to notify another person of a call a visitor or a request Two telephones that are linked together enable one person to signal the other The person signaled hears a buzz To buzz
62. t the desired entry Pelete 2 Press the Delete key 3 Choose one of the following Confirm Cancel Press the Confirm key or koz kez Press the Cancel key To delete the entire Redial List Pelete 1 Press the Delete key 2 Choose one of the following Yes to delete entire Callers List Yes or Ho k kez No to return to the previous screen Additional features Virtual Office When you are away from your office telephone use the Virtual Office feature to transfer calls and all of your office telephone s features to a remote telephone Note 1 Consult your system administrator to verify if the Virtual Office feature is available for your use Note 2 When designated as the office telephone the IP Phone 2002 can be activated for Virtual Office by an IP Phone 2004 an IP Softphone 2050 or another IP Phone 2002 Note 3 When logged into an IP Phone 2004 or an IP Softphone 2050 using Virtual Office feature keys 4 5 and the Shift key are not available to the IP Phone 2002 Note 4 A Virtual Office login from an IP Phone 2004 to an IP Phone 2002 or IP Softphone 2050 might be blocked in certain situations Consult your system administrator Virtual Office login To activate Virtual Office on your Office telephone from your Remote telephone 1 Press the Services key Services 2 Press the Up Down navigation keys to dP scroll and highlight Virtual Office Login Select 3 Pr
63. the select Cancel volume level and return to the or koz kez Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Phone 2002 To adjust the Headset listen volume Select Lower Hisher or Select Cancel or To adjust the Buzzer volume Select 1 3 1 2 Press the Up Down navigation keys to scroll and highlight Headset listen Press the Select key To increase or decrease the volume do one of the following Press the Lower Higher soft keys Press the Up Down navigation keys Choose one of the following Press the Select key to save the volume level and return to the Telephone Option menu Press the Cancel key to keep existing settings Press the Up Down navigation keys to scroll and highlight Buzzer Press the Select key Configure options on the IP Phone 2002 Loger Hisher 3 To increase or decrease the volume do kez or one of the following Press the Lower Higher soft keys g p Press the Up Down navigation keys LA 4 Choose one of the following m Press the Select key to save the select Cancel volume level and return to the or koz kez Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Phone 2002 Adjust display screen contrast To adjust the LCD display screen contrast press the Services key and select Contrast a
64. the Select key To increase or decrease the volume do one of the following Press the Lower Higher soft keys Press the Up Down navigation keys Configure options on the IP Phone 2002 4 Choose one of the following Press the Select key to save the select or Cancel volume level and return to the k ea Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Phone 2002 To adjust Handset listen volume 1 Press the Up Down navigation keys to D scroll and highlight Handset listen Select 2 Press the Select key Lower or Hisher 3 To increase or decrease the volume do one of the following kss kzz Press the Lower Higher soft keys Press the Up Down navigation keys 4 Choose one of the following Select Cancel Press the Select key to save the volume level and return to the or kez kez Telephone Option menu Press the Cancel key to keep existing settings To adjust the Handsfree listen volume 1 Press the Up Down navigation keys to d D scroll and highlight Handsfree listen Select 2 Press the Select key Configure options on the IP Phone 2002 Loger Hisher 3 To increase or decrease the volume do kez or one of the following Press the Lower Higher soft keys A D Press the Up Down navigation keys LA 4 Choose one of the following m Press the Select key to save
65. the telephone linked to your telephone Press the Buzz key The telephone Buzz m linked to your telephone buzzes as long as you press the key Additional call features Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the telephones The telephones must re access the page trunk To connect to Call Page F 1 Lift the handset T 2 Dial the Page Trunk Access Code to nan complete the connection to the page system 3 Make your announcement 4 Press the Goodbye key Goodbye Additional call features Use Centrex Exchange Line Switchhook Flash Use the Centrex Exchange Line Switchhook Flash feature during an established call to use a Centrex service such as Call Transfer or Three Way Calling To use Centrex Exchange Line Switchhook Flash Centres SHF ou 1 While on a call press the Centrex Line Switchhook Flash key A special dial tone sounds ase 2 Dial the codes for your custom Centrex aaa feature gag 3 Press the Goodbye key to end the call Goodbye Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a telephone restricted to local calls To charge a local or long distance call to an account before you dial r
66. tions on the IP Phone 2002 26 Use the Telephone Option menu 27 Adjust VOIUMG 2 2 2 cee 04 cee da ere ee da ee dea ena eee 28 Adjust display screen contrast 222205 34 Select a language 0 eee 35 Select Date Time format 0 000 eee eee 36 Display diagnostics 0 0 cece ee 37 Choose Local DialPad Tone 0000 eae 38 Choose Ring type 0 cee ee 39 Enable Call Timer serres resad rnaak cee ee 40 Enable OnHook Default Path 00000 41 Change feature key labels nunan naaa 42 View set information 0 aaua aaaea eee 44 Configure call log options 00000 ee ee 44 Configure the Callers Listlog 005 45 Configure New Call indication 46 Configure Preferred Name Match 47 Configure Area Code set up 2 00 48 Configure Name Display format 50 Make a Calli iscsi a ae be ee Re 52 Use Off hook dialing 0 0 0 0 c eee ee 52 Use On hook dialing 0 0 00 cece ee 52 Use Handsfree dialing 0 0 c eee eee 53 Use the Directory applications 55 Make a call using Corporate Directory 56 Make a call using Personal Directory 57 Make a call using Callers List 000 58 Make a call using Redial List
67. to the attendant Goodbye While on an active call Use Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line When configured network wide Call Park can be used across networks A System Park Extension can be set to automatically park most calls To park a call on the System Park DN or your own DN During an active call press the Park key Fark Fark twice kez kez Note By default the call is parked on your DN unless a System Park is enabled to automatically park calls on the system To park a call on a DN other than the System Park DN or your own DN Fark 1 Press the Park key nas 2 Dial the DN where you want to park the aaa call aaa Fark 3 Press the Park key While on an active call To park a call using the SPRE code or FFC Trans Conf Trans Conf k ke To retrieve a parked call Cz 2 Park Choose one of the following Press the Transfer key Press the Conference key Dial the Call Park FFC To use an alternate DN from the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to Step 4 Choose one of the following Press the Transfer key Press the Conference key Lift the handset Press the Park key While on an active call sae 3 Dial the DN where you parked the call asa Note f a parked call is not retrieved
68. up sza 1 Lift the handset T Pickup ae 2 Choose one of the following Press the Pickup key gag Enter the Pickup Directory au Number FFC Incoming calls Dial the DN of the telephone that is ringing in your call pickup group If the pickup DN or group number is invalid an overflow burst tone sounds and the screen displays Goodbye and try again press the Goodbye key Incoming calls Use Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone It also puts the current call on hold while you answer the new call To answer an incoming call while on another call 1 When the incoming call tone sounds press the Hold key to put the current call Hold on hold Note If Automatic Hold is enabled it is not necessary to press the Hold key CallWait N S 2 Press the Call Waiting key To return to the first telephone call 1 Choose one of the following asih Press the Hold key to put the Hold second call on hold Press the Goodbye key to end the second call Goodbye 2 Press the line DN key associated with 2493 a the first call Incoming calls If you do not have a Call Waiting key Goodbye 2403 T Press the Goodbye key to end the current call Press the line DN key beside the flashing status icon to answer the incoming call While away from your desk While away from your desk This se
69. ures About the IP Phone 2002 Note 1 Your IP Phone 2002 may not be configured to support soft key functionality Consult your system administrator multi field LCD display screen speaker for on hook dialing or on hook listening volume control bar for adjusting ringer speaker handset and headset volume six specialized fixed keys Quit Directory Message Inbox Outbox Shift reserved for future development Services Expand to PC four call processing fixed keys Hold Goodbye Handsfree Mute shared LAN access with a PC headset jack with On Off key automatic network configuration hearing aid compatibility About the IP Phone 2002 Figure 2 shows the IP Phone 2002 Figure 2 IP Phone 2002 Programmable line DN feature keys self labeled Message waiting indicator Incoming call indicator Multi field LCD display screen Navigation keys Message Inbox key E Outbox Shift key Directory key Expand to PC key key Goodbye key Services key NRT RORKS Speaker Soft keys self labeled Dialpad Handsfree LED Handsfree key Volume control bar Mute LED Mute key Hold key Headset key Headset LED Telephone controls Note Your IP Phone 2002 may come with optional key caps Text in parenthesis indicate labels appearing on the key caps For example Services ce i Use the Volume co
70. way 1000B 0 cee ee 126 Test Local Mode 1 0 20 cee eee 127 Resume Normal Mode 00 c eee eee 127 Hospitality features 0 cee eee 129 Set Automatic Wake Up 220020 eae 129 Activate Message Registration 000 0 eee 131 Use Maid Identification 0 0 00 eee eee 133 Display Room Status anuau aaau 134 Flexible Feature Codes FFCs eee ee eeeee 136 Accessories s eic0c cies eiee ees e ee ieee eee eee ees 138 IP Phone Key Expansion Module KEM 138 About the IP Phone 2002 About the IP Phone 2002 The Nortel Networks IP Phone 2002 brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection Note 1 Not all features are available on all telephones Consult your system administrator to verify which features are available for your use Note 2 In this guide programmable line DN feature key labels display beside the key and soft key labels display directly above the key Figure 1 shows key labels Figure 1 Programmable line DN feature key and soft key labels Programmable line DN feature keys self labeled Soft keys self labeled Basic features The IP Phone 2002 supports the following features e four programmable line DN feature keys self labeled e four soft keys self labeled providing access to a maximum of ten feat
71. wn navigation keys to d p D scroll through the list to view the set information Cancel 2 Press the Cancel key to return to the Telephone Option menu Configure call log options Use the call log option to configure the following preferences Callers List log New call indication Preferred Name Match Area code set up Configure options on the IP Phone 2002 Configure the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls The default setting is Log all calls To log unanswered calls only press the Services key and select Call Log Option from the Telephone Option menu To log only unanswered calls a 1 Press the Up Down navigation keys to d pe scroll and highlight the Log Mode option Select 2 Press the Select key gt 3 Press the Up Down navigation keys to Sa scroll and highlight Log unanswered calls 4 Choose one of the following Press the Select key to save the Select Cancel setting or kez ke Press the Cancel key to keep existing settings Configure options on the IP Phone 2002 Configure New Call indication You can configure the IP Phone 2002 to display a message to indicate a new incoming call was received The default setting is On To configure new call indication press the Services key and select Call Log Option from the Telephone Option menu To configure New Call indication Select Sel
72. work Diagnostics Utilities to perform Internet diagnostics About the IP Phone 2002 e Virtual Office Login and Virtual Office Logout if Virtual Office is configured Test Local Mode and Resume Local Mode if Media Gateway 1000B is configured Note 1 Press the Services key to exit from any menu or menu item e The Password Admin menu many not be available on your IP Phone 2002 Consult your system administrator Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Press the Speaker key to activate handsfree The speaker LED indicator lights to indicate when handsfree is active Press the Directory key to access directory services Directory Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones The Mute LED indicator flashes when the Mute option is in use a c a D About the IP Phone 2002 Fug p 1 ch More a Quit Expand E Soft keys self labeled are located below the display area The LCD label above the key changes based on the active feature Note When a triangle appears before a key label the feature is active Press the More key to access the next layer of Soft keys self labeled When a message is left for the user the

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