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NEC PD78P058Y Network Card User Manual

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1. Analog Weg Telephone or Switch Sa o Figure 4 Max 430 Connections to a PBX When you have finished connecting the Max s FXS and FXO ports as illustrated in one of the images above plug the unit into a power outlet and turn it on Your Max 410 420 430 hardware setup is now complete The next step is to configure the unit to communicate with your LAN so that you can browse the Max Web Manager 14 Max 410 420 430 User s Guide Chapter 2 Connecting the Max 420 430 s FXS Ports to a Fax Machine Connecting your Max 420 or 430 to a fax machine is as simple as connecting the fax machine s RJ 11 cable to an FXS port on the Max 420 or 430 To place a fax call just use the fax machine as usual dial the desired number and then send the fax NOTE The Max 410 will not work with a fax machine because it has no FXS ports only FXO ports 15 Max 410 420 430 User s Guide Chapter 2 16 Max 410 420 430 User s Guide Chapter 3 Connecting the Max _410 420 430 toa LAN Whether your LAN uses DHCP or static addresses you can set the Max 410 420 430 s LAN configuration in either of two ways via a touch tone keypad or through a serial connection via the HyperTerminal terminal emulator application This section explains how to set the Max 410 420 430 s LAN configuration using either method This chapter describes Connecting the Max 410 420 43
2. Analog Line Cad 2 PBX sends call to NYC MAX s FXO port which is set to IVR Off A London MAX TG receives call Net2Phone Network sends call via theN2P Network and the Internet London MAX sends call to FXO port with account no 1234123412 6 FXO port with account no 1234123412 responds with MAX to MAX IVR prompt depending on options selected Please enter your password Caller enters a password a IVR continues Please enter the number you wish to call Caller enters a local London telephone number including London PBX s access code for an outside line such as 9 8 for example 9 123 4567 Telephone connected to line 123 4567 rings London Figure 21 Max 410 420 430 Call Flow FXO Port Figure 21 illustrates the call flow of a telephone call placed through a Max 410 420 430 s FXO port In this scenario four FXO ports are connected to the PBX in a hunt group set up at extension 4000 Max to Max IVR Configuration NOTE If your unit does not have FXO ports or will not be receiving any Max to Max calls this section is not applicable 51 Max 410 420 430 User s Guide Chapter 5 Click the Max to Max_IVR Config link on the Site Map page or on the sidebar menu to access the Max to Max IVR Configuration Table illustrated below in F
3. 77 card SLIC SLIB or SLT card FXS card or station f W card of PBX f fee GJE KF Pp or Switch Figure 2 Max 410 Connections to a PBX LEGEND COIC COIB Central Office Interface Card or Board PBX Private Branch Exchange PSTN Public Switched Telephone Network Trunk or CO Line Line from Central Office switch 12 Max 410 420 430 User s Guide Chapter 2 Connecting the Max 420 s FXS Ports toa PBX ET i t i r t PBX Telephone b r e 7 Connects to analog trunkeard COIC v COIB or FXO card of N j Hub Analog Telephone Figure 3 Max 420 Connections to a PBX LEGEND SLIC SLIB Subscriber Line Interface Card Board SLT Single Line Terminal or Telephone analog telephone Trunk or CO Line Line from Central Office switch 13 Max 410 420 430 User s Guide Chapter 2 Connecting the Max 430 s FXS FXO Ports to a Telephone PBX Pig SS t CO Line N b sa EH acc Ke t g i PBX Telephone PSTN PBX Switch 2 Connects to analog line Ki f card SLIC SLIB orSLT 4 2 y card FXS card or station d card of PBX x
4. If the FAX Only field on the Account Configuration page of the Web Manager for one or more ports was set to Y yes before 77 Max 410 420 430 User s Guide Appendix upgrading to version 1 5 30 that setting may not have been cleared by the upgrade process As a result you must re load the factory defaults and re enter your configuration settings The following steps walk you through this process Before re loading the factory settings take a snapshot of the configuration settings you customized by printing each configuration page in the Web Manager You will need to refer to this hard copy later after you have loaded the default configuration and are ready to re enter your settings In the Web Manager click the Load Default Config link in the sidebar menu Click the Load button Reboot the device Inthe Web Manager re enter any settings that you may have modified from the original default configuration Use the hard copy of your configuration settings from the first step in this procedure NOTE If you are still unable to send faxes or the fax quality is poor contact Net2Phone Reseller Support 78 Max 410 420 430 User s Guide Appendix Appendix B Technical Support If you are experiencing a technical problem please refer to Appendix A Troubleshooting in this Guide If the problem remains unresolved please contact your reseller for assistance CAUTION Do not attempt to
5. Installing the Max 410 420 430 Proceed with installation as follows 1 Install the unit in a well ventilated area If it is to be placed on a surface rather than in a rack be sure that all four rubber feet are in place to allow 10 Max 410 420 430 User s Guide Chapter 2 for proper air circulation Do not place objects in excess of 20 pounds on top of the unit IMPORTANT Please refer to the Max 410 420 430 Hardware Installation Guide and observe the safety precautions listed 2 Connect an analog telephone to any one of the FXS ports Max 420 NOTE For the Max 410 initial LAN configuration is done via a PC connected to the Max through its serial port using the HyperTerminal terminal emulator application or equivalent which is included with all Microsoft operating systems This procedure is explained in Using the HyperTerminal Emulation Program on page 18 in this Guide Connect the RJ 45 LAN port to a hub or switch Connect your FXS and or FXO ports to your PBX as per the illustrations in Figures 2 3 and 4 below 11 Max 410 420 430 User s Guide Chapter 2 Connecting the Max to a PBX The following images illustrate the connections necessary when connecting the Max 410 420 or 430 to a PBX Connecting the Max 410 s FXO Ports to a PBX FO H t CO Line i d p i i b X SE Telephone Pi Si Connects to analog line
6. 1 Disable DHCP in the Max 410 420 430 Enter a static IP address Enter a netmask address Reset the unit Log in to the Max Web Manager oa FO N Set the required configuration parameters in the Max Web Manager Entering Static IP Addresses from a Telephone Keypad If your LAN uses static IP addresses the most practical way to set up the Max 420 or 430 is to enter an IP address and netmask from a telephone keypad You can then finish setting up the unit while browsing the Max Web Manager Disabling DHCP from a telephone keypad Max 420 430 Since the Max 410 420 430 is shipped with DHCP enabled you need to disable DHCP to use static IP addresses To disable DHCP proceed as follows 1 Connect an analog telephone to any RJ 11 port on the Max 410 420 430 2 Lift the handset and dial 5 the disable DHCP parameter code The voice prompt announces DHCP is disabled now Please press pound 3 Press the pound key 4 Hang up the telephone DHCP is now disabled 22 Max 410 420 430 User s Guide Chapter 3 Entering an IP Address from a Telephone Keypad Max 420 430 Ask your Network Administrator for the IP address that will be assigned the LAN s netmask address domain name and any other IP parameters that can be provided To enter an IP address 1 Lift the telephone handset and dial 2 the IP address parameter code The voice prompt responds Please enter your IP
7. Upgraded Vocfiles Updated vocfile included with software upgrade New Features and Functionality Version 1 5 30 provides the following new features T 38 Fax Protocol Supported This version features enhanced functionality of the industry standard T 38 fax protocol including automatic fax detection built in redundancy and higher success rates IMPORTANT Before upgrading to version 1 5 30 to take advantage of the enhanced T 38 functionality please refer to the Upgrading the System Software section on page 65 in this Guide Max 410 420 430 User s Guide Chapter 1 Inbound Allow List The Inbound Allow List feature for FXO ports allows the user to specify the allowable inbound numbers that can make use of the port for outbound calls Class of Service The new Class of Service feature sets the call authorization classes for restricting outbound calls Users cannot make a Call to the restricted numbers that are in both his her own class and a higher class Local Dialing System This version features the addition of the Local Dialing System which enables users to dial phone numbers on the Max 410 420 and 430 products as they normally do on their ordinary phones That is users do not have to dial an international call access number and country code number if the call destination is the same country where user lives Similarly the area code can be omitted for calls made to the same area User
8. 46 prefix number 46 proxy server caching 6 PSTN 1 12 50 52 55 56 R Receiving Calls 45 54 56 Remote IVR 50 Remote IVR Config 50 Restart System page 39 67 Routing Table 10 45 46 63 79 S Save button 42 49 serial cable 19 21 25 29 serial cable connection 5 17 77 Show Log Messages page 67 Site Map page 31 Software Upgrade 68 Static 22 35 System Information page 65 system name 66 T telephone 87 telephone keypad 18 22 23 25 29 TRNC 46 truncation length 46 U User ID 20 user name 66 78 V Voice Configuration 34 41 42 79 VoIP 1 49 W Warranty 88
9. The handiest way to query the Max 420 s current IP address is usually from a telephone keypad if an FXS port is present To use this procedure you will need a standard analog corded or cordless touch tone telephone Get a pencil and paper to write down the IP address 1 Connect an analog telephone to any FXS port on the Max 410 420 430 kkk 2 Pick up the telephone handset and dial 1 1 on the keypad The voice prompt responds Your address is and the IP address is announced 3 Write down the address and hang up the telephone If you need to hear the address again hang up the telephone then repeat step 2 You are now ready to finish setting up the Max 410 420 430 using the Max Web Manager Proceed to Chapter 4 Logging In to the Max Web Manager 18 Max 410 420 430 User s Guide Chapter 3 Connecting to the Max 410 through a Serial Cable This section explains how to connect to the Max and obtain its DHCP IP address The remaining configuration tasks can then be completed more easily via the Max Web Manager NOTE For the Max 410 units LAN settings can only be configured using this method Using the HyperTerminal Emulation Program For this procedure you will need a standard serial cable D sub 9 pin male to female straight through connection as shown in Figure 5 and a PC running the HyperTerminal terminal emulator program or an equivalent which is included with Microsoft operating
10. Account Management For single account management 1 Click in the Account field corresponding with the port you would like to configure and enter a Net2Phone account number 2 Inthe PIN field enter the Personal Identification Number for that account 3 Check the Use account for all ports checkbox 4 If you wish to be able to receive incoming Max to Max calls on a given port select the Y radio button in its Login column 42 Max 410 420 430 User s Guide Chapter 5 5 Click the Save button at the bottom of the page to save the settings 6 Click the Restart System link on the Site Map page and then click the Restart button to reboot the system NOTE e To receive Max to Max calls when multiple ports are sharing a single account only one of the ports sharing the account may have the Y selected e Only one call at a time can be made using any given account number If a net2phone account number is entered for an FXO port in the Account Configuration Table the account entered acts as a default account for the port Charges incurred by callers through that port automatically accrue to this account e Whenever a selection in the Login column is modified the Max must be restarted before the change will take effect Multiple Account Management For multiple account management 1 For each port that is connected to a telephone or PBX KPS enter the account number and PIN that you intend to use wit
11. E176683 83 Max 410 420 430 User s Guide Appendix NOTE Important Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment Use with an approved telephone set Party responsible for product compliance Net2Phone Inc 520 Broad Street Newark NJ 07102 USA 84 Max 410 420 430 User s Guide Appendix Appendix F End User Warranty This product is warranted to be free from manufacturing defects including original parts and workmanship for a period of one year from the date of original purchase Should you find your unit is not operating properly during the one year term of this warranty you should contact your original place of purchase Providing the manufacturing defect is verified along with the date of purchase and at the manufacturer s discretion the defective unit will be repaired or replaced with either a new refurbished or equivalent model at no charge for up to one year from the date of original purchase The end user should delete all personal account information from the product as provided in the owner s manual before returning the product to the distributor for repair or replacement This warranty is void if the product is A Damaged through negligence abuse misuse accident or acts of God B Modified or repaired by anyone other than an expressly authorized representative C Damaged resulting from the im
12. IP address you need to enter the IP information in this table 36 Max 410 420 430 User s Guide Chapter 5 IP Address may already be populated Netmask Address may already be populated Default Gateway DNS Server IP Primary DNS Server IP Secondary Domain Name if applicable O CDR Configuration Table The CDR Configuration table allows you to enable the call detail record CDR feature and assign the CDR server IP addresses It also displays the connection status of each server COR Configuration ke ena emer Cannieched ECH EE EE Caninibsikd Figure 16 CDR Configuration Table The CDR Configuration table contains the following fields CDR function enable checkbox click to enable the CDR feature CDR Server 1 IP to the right of the field is the connection status Connected the device is successfully communicating with Max ABS Disconnected the device is not able to communicate with Max ABS or Max ABS is not set up Idle CDR is not enabled CDR Server 2 IP to the right of the field is the connection status Connected the device is successfully communicating with Max ABS Disconnected the device is not able to communicate with Max ABS or Max ABS is not set up 37 Max 410 420 430 User s Guide Chapter 5 Idle CDR is not enabled NOTE If a default gateway address ora DNS server address is not used the value 0 0 0 0 must be entered into their r
13. PORT TYPE PORT NUMBERS 1 UDP Port OPAL 7000 7001 2 UDP Port OPAL 7002 7003 3 UDP Port OPAL 7004 7005 4 UDP Port OPAL 7006 7007 In this example the range to be opened is 7000 to 7015 The range is determined by the following formula Max Default Start Port Number of Max Ports 2 1 or in this example 7000 4 2 1 7007 The table shows the firewall port assignments based on the default start port If the Max gateway default start ports noted above are in conflict with your corporate firewall settings you may assign port numbers in the range of 4000 to 65000 by applying the same principle illustrated in the table The TCP Port and UDP Port start parameters in the Network Configuration table must match the open firewall ports If there are multiple Max gateways behind a firewall this process must be repeated for each unit using different UDP ports amp TCP ports not work behind a proxy server NOTE The Net2Phone Max gateway will 39 Max 410 420 430 User s Guide Chapter 5 NOTE The TCP start port and UDP start port parameters in the Network Configuration table must match the open firewall ports If there are multiple Max gateways behind a firewall this process must be repeated with different UDPPORT amp TCPPORTss for each unit NOTE If you have more than one Max behind the same firewall you must repeat the process for each unit opening a dif
14. address 2 Dial the numbers for the IP address you wish to enter on the telephone keypad Use the star key to replace the periods in the address and end with the pound key For example if you want to enter the IP address 192 168 172 19 you would enter 192 168 172 19 from your telephone keypad The voice prompt responds Your IP address is and repeats the address you entered 3 If the new address is correct simply hang up the telephone If the new address is incorrect hang up the telephone and repeat from step 1 above 4 Reset the Max 420 to activate the changes To do this power off the unit wait 10 seconds and turn it on again You are now ready to finish setting up the Max 420 using the Max Web Manager Proceed to Chapter 3 Logging Into the Max Web Manager Entering a Netmask Address from a Telephone Keypad Max 420 430 To enter a netmask address 1 Lift the handset and dial 3 the netmask parameter code The voice prompt responds Please enter your netmask 2 Proceed as in step 2 above entering the desired netmask address from the telephone keypad 23 Max 410 420 430 User s Guide Chapter 3 The voice prompt responds Your netmask address is and repeats the address you entered 3 Ifthe new address is correct simply hang up the telephone If the new address is incorrect hang up the telephone and repeat from step 1 above 4 Reset the Max 420 to ac
15. be made using any given account number Whenever settings on this page are changed the Max must be rebooted before the change will take effect See your reseller for Max to Max calling rates Figure 23 on the next page represents the call flow in one type of Max to Max telephone call Other calling configurations are also possible See your reseller for Max to Max calling rates 55 Max 410 420 430 User s Guide Chapter 5 New York City 1 J Caller dials 5722 which is pre set on PBX to dial 721234123412 account no of London MAX s FXO port Zap Analog Line if 2 PBX sends el 1 toNYCMAX s FXO port which is set to IVR Off z London MAX SE receives call Internet a J from NYC via the Internet 3 E oY i P RK NYCMAX L sends call via Net2Phone ff the N2P Network f Network and the Internet 5 London MAX sends call to FXO port with account no 1234123412 6 FXO port with account no 1234123412 responds with MAX to MAX IVR prompt depending on options selected Please enter your password Caller enters a password IVR continues Please enter the number you wish to call Caller enters a local London telephone number including London PBX s access T code for an outside line such as 9 for example 9 123 4567 London PBX Telephone V
16. call access capability and so on Applying the restricted first digit string to a class means that the restriction is applied to all lower classes and not to higher classes Class U has the same meaning as OFF there is no outbound call control To add restricted digits to a class definition 1 Inthe ADD Command table click the Class drop down menu to select the class to which you would like to define restricted digits 2 Inthe Restricted First Digit box type up to eight 8 digits of the number you would like to restrict For example if you want to create a class that does not allow outbound calls to any numbers beginning with 1 973 you would enter 1973 You can also enter 973 to restrict callers who do not enter the 1 prefix 58 3 Max 410 420 430 User s Guide Chapter 5 Click the ADD button to save the class definition The restricted digits appear next to the class you defined NOTE Users cannot make a call to the restricted numbers that are in both his her own class and a higher class This feature must work with the port class system and the local dialing system To delete restricted digits from a class definition 1 In the DEL Command table click the Class drop down menu to select the class that contains the restricted digits you would like to delete In the Restricted First Digit box type the restricted digits you would like to remove Click the DELETE button to del
17. disassemble the Max 410 420 430 There are no user serviceable parts inside the unit 79 Max 410 420 430 User s Guide Appendix Appendix C System Specifications SYSTEM SPEC IFICATIONS Analog voice interface FXO RJ 11 Max 410 FXS RJ 11 Max 420 FXS FXO RJ 11 Max 430 LAN interface 10baseT RJ 45 1 port Serial interface EIA 232 old RS 232C DB 9 1 port Asynchronous serial communication at 19200bps LED indicators one active status indicator for system one alarm indicator for system malfunction one active status indicator for each analog voice port one LAN link indicator one LAN data receive indicator VoIP protocol proprietary protocol Voice processing capabilities compression decompression QoS related G 711 G 723 1 Echo Cancellation G 168 Voice Activity Detection capabilities Comfort Noise Generation Command line interface via Management console port or telnet client interface Web interface via any Web browser Physical Size 49 5 x 212 6 x 177 6 mm H x W x D Weight 0 5 Kg 80 Max 410 420 430 User s Guide Appendix i SYSTEM SPEC IFICATIONS 5V AC DC adaptor input 100 Input power 240 VAC 1 5 A max 50 60 Hz 50 W max Main processor Motorola MPC850DSL Operation 0 50 C temperature Storage temperature 40 85 C 5 95 NOTE non condensing Noise level 15dB 1m
18. enter the additional IP parameter information you obtained from your LAN administrator See the IP Configuration section for more details Network Configuration Table The Network Configuration table displays the doorman IP addresses and ports and the TCP UDP start ports the Port numbers parameters must be changed to permit access when a LAN s firewall permits only pre assigned TCP UDP port numbers to be used Mitwiek sanigu ihan Figure 13 Network Configuration Table The table includes the following fields Doorman Primary IP o IP Address o Port Secondary IP o IP Address o Port 35 Max 410 420 430 User s Guide Chapter 5 Client TCP Start Port OPAL Start Port UDP Start Port NIC Voice Configuration Table The Voice Configuration table allows you to set the Jitter Buffer Bounds which are used to control Quality of Service QoS The default values in the Voice Lower Bound 3 and the Voice Upper Bound 5 fields should not normally be changed Voite Configuration litter Bufer hounds Figure 14 Voice Configuration Table IP Configuration Table In the IP Configuration table you can enter the Max 410 420 430 s IP related parameters such as Netmask address default gateway address and DNS IP addresses IF Configuration t DHCP E len e ep se len o wx ae mann le a en ve Jee en Figure 15 IP Configuration Table If you are using a static
19. page 51 in this 76 Max 410 420 430 User s Guide Appendix Guide Then check to see if 00 REL DM_NOT_SPECIFIED is displayed This would indicate that the doorman servers couldn t be found Make sure that the DNS server IP parameter values are correct so that the doorman can be reached When attempt to call into my Max 410 420 430 from another unit via 72 get a busy signal Make sure the account number you are calling from is valid and has a correct PIN Make sure the account you are calling from has sufficient funds Make sure you entered the correct number to be dialed Make sure you entered 72 before the number If the port you are calling is sharing an account number with other ports make sure that only the port you dialed is set to Login in the Account Information table See Configuring Accounts on page 35 in this Guide When attempt to make a call from either an FXS or FXO port I get immediately disconnected Use the ping command to determine that the Max s connection to the LAN is functioning The ping command is discussed in Entering an IP Address on page 26 in this Guide Make sure that an account number has been entered for the port from which you are calling and that there are funds in the account This topic is covered in Configuring Accounts on page 35 in this Guide Faxing Problems When attempt to fax either the fax quality is poor or I m not able to fax at all
20. sends call to comnectedto local PSTN line 123 4567 rings Figure 23 Max to Max Call Flow Inbound Allow List Configuration This function blocks calls from unauthorized callers The Max 410 420 and 430 have remote accessible ports so an unauthorized person can use the port without admission control This feature allows the user to specify the allowable inbound numbers that can make use of the port as shown in Figure 24 below When a call comes in to the Max 410 420 or 430 it looks at the incoming caller ID compares it to the list for the port and if the caller is in the allow list admits the call The maximum number of characters in the Allow List field 56 Max 410 420 430 User s Guide Chapter 5 is 100 If one caller ID length is 10 digits then the total number of allowable callers will be 9 since the comma that separates the different numbers occupies one digit The inbound allow list table contains the following columns Port identifies the port number that you are configuring on the Max Interface displays whether the port is an FXO or an FXS port Allow List click in this field to enter the telephone numbers that you would like to allow Allow All Callers radio button this setting which is the default permits all calls regardless of whether or not they are included in the Allow List field for that port it disables the allow list feature without forcing
21. upgrading to version 1 5 30 follow these procedures 1 If you do not have a copy of your Max 410 420 430 configuration settings including any fields that you modified from the original factory default settings you may want to take a snapshot of the settings for future reference Simply print each configuration page from the Web Manager and save the hard copy for future reference 2 Check the FAX Only port settings via the Web Manager If any ports are set to Yes Y you must clear the settings before upgrading Doing so will 66 Max 410 420 430 User s Guide Chapter 5 ensure that after the upgrade the faxes will be transmitted using the T 38 fax protocol on the Net2Phone network a Inthe Web Manager click the Account Config link in the sidebar menu b For each port that has a setting of Y in the FAX Only field click the N radio button If no ports are set to Y you can proceed to the Performing the Upgrade section below c Click the Save Changes button at the bottom of the page to save the settings Once you have completed this procedure proceed to the following section Performing the Upgrade Performing the Upgrade To upgrade the Max firmware 1 Click the Download button to download the executable file to the C Net2Phone Upgrade folder Open your Windows Explorer and navigate to the C net2phone upgrade folder Double click the max4x0up exe file to begin the upgrade process You will be promp
22. 0 to a DHCP LAN Connecting to a LAN with static IP addresses NOTE On a Max 410 LAN settings must be configured using a PC with a serial cable connection using the HyperTerminal terminal emulator application which is included with all MS operating systems Connecting the Max 410 420 430 to a DHCP LAN This section explains how to connect your Web browser to the Max 410 420 or 430 if your LAN uses DHCP addressing If your LAN uses static IP addresses skip to Connecting to a LAN with Static IP Addresses on page 20 in this Guide The default configuration for the Max 410 420 and 430 is for DHCP Dynamic Host Configuration Protocol 17 Max 410 420 430 User s Guide Chapter 3 Therefore if your LAN uses DHCP the Max 410 420 430 s IP address parameters were configured automatically when you connected it to the LAN In this case you only need to know the IP address that was assigned to the unit by the LAN before you can browse the Max Web Manager Max 410 420 430 s Web based configuration system If your LAN is using DHCP configuring the Max 410 420 430 will entail the following steps 1 Obtain the Max 410 420 430 s current IP address see Obtaining the Max 420 430 s DHCP IP Address via a Telephone Keypad on page 17 in this Guide Log in to the Max Web Manager Set the required configuration parameters in the Max Web Manager Obtaining the Max 420 430 s DHCP IP Address via a Telephone Keypad
23. 0 s FXO ports will respond to VoIP calls it receives from other Max units In the Max to Max IVR Configuration Table 1 Make sure the FXO port you are configuring is connected to the analog line card of a PBX unit 2 Select one of the following five modes for the port only one mode at a time may be selected IVR Off When IVR Off is selected for a port callers to the port get an immediate PBX dial tone and can use the PBX s facilities without restriction Play Welcome Only When this option is selected callers to the port hear a welcome message Welcome to Net2Phone Please enter the number you wish to call It then permits them to use the PBX as if they were on one of its local telephones Callers must use the remote PBX s dialing plan For example if a PSTN number is entered it must include any required preliminary digits such as 9 to get an outside line Password Request Only This option prevents unauthorized access to the FXO port on which it is set Callers are asked to enter a password through the telephone keypad before access to the PBX is permitted To configure this option you must create a password in the Password column The 53 Max 410 420 430 User s Guide Chapter 5 password may consist of no more than 5 numeric characters Welcome and Password This option combines the two functions described above IMPORTANT If a Net2Phone account number is entered for a
24. 10 Network Password Dialog Box 3 Enter your User Name and Password NOTE The default user name is root and the default password is n2p You are now logged in The Max Web Manager Site Map page displays Figure 11 Max Web Manager Site Map Page 31 Max 410 420 430 User s Guide Chapter A 32 Max 410 420 430 User s Guide Chapter 5 Using the Max Web Manager Overview The Max Web Manager is a powerful tool that allows you to configure and manage your Max 410 420 430 The menu options provide access to network account and IVR configuration just to name a few You can also assign the default settings to the Max 410 420 430 or download the latest version of the firmware Upon logging into the Web Manager see Chapter 4 Logging into the Web Manager for details the Site Map page displays This page outlines the menu options and the functions within each of them You can navigate through the site using this page or you can use the sidebar menu on the left hand side of the page This chapter describes the pages accessible via the Web Manager and how to use them to configure the Max 410 420 430 This chapter describes 3 Port Configuration Network and Voice Configuration page How to configure firewalls Account Configuration IVR Configuration page Current routing table System Information page and commands Other Web Manager functions X 4 33 Max 410 420 430 User s
25. 20 430 User s Guide Appendix Make sure both the user name and password are correct note that the user name and password are case sensitive Configuration Problems In the Max Web Manager Network and Voice Configuration page I omitted the DNS server field because it does not apply to me but now the Max Web Manager will not let me save the settings The DNS fields must not be left blank If you do not wish to enter DNS Servers you must enter 0 0 0 0 in those fields In the Max Web Manager s Account Configuration page I accidentally checked the Use account for all fields check box and saved the changes Now the different accounts I had in each port are no longer present How can I put them back You must make sure the Use account for all fields checkbox is unchecked and enter the account information again manually When I dial the extension that I routed to port 1 it rings port 2 and when I dial the extension I routed to port 2 it rings port 3 etc Inthe Routing Table Configuration page make sure you routed each extension to the logical port number of the desired port not the labeled or physical port number To find the logical port number for each port refer to Logical Port Numbering on page 48 in this Guide Calling Problems When attempt to make a call hear a fast busy signal Click the Show Log Messages link to access the Current System Log Messages page see Show Log Messages on
26. 72 the remote FXO port s account number e g 72 1234567890 The Max in the London office greets you Welcome to Please enter your password 3 Enter the password The Max in London responds Please enter the number you wish to call 4 Enter Windsor Castle s city code and local number as if you were dialing an inter city call from London 0753 831118 The voice prompts you receive from the remote unit would depend on how its Max to Max IVR options were configured Depending on the options set by the remote system s manager you might immediately be asked for a number you wish to call you might be asked for a password or 71 Max 410 420 430 User s Guide Chapter 6 your call may be automatically forwarded to another number without any notification to you NOTE e Ifthe LAN to which either Max is connected employs a firewall you need to configure settings on both the Max unit and the firewall before you can place Max to Max calls For information about configuring a firewall refer to Configuring Firewalls on page 32 in this Guide In Max to Max calling the receiving port s Account Information table settings must be configured to permit it to receive calls For details refer to Receiving Max to Max Calls on page 45 in this Guide Refer to your Reseller for information about s Max to Max calling rates 72 Max 410 420 430 User s Guide Appendix Appendic
27. Chapter 2 PBX Getting Started Connecting the Max 420 or Chapter 2 430 to a Fax Machine Getting Started Connecting to a DHCP LAN Chapter 3 Connecting the Max 410 420 and 430 to a LAN Connecting to a LAN with a Static IP Address Chapter 3 Connecting the Max 410 420 and 430 to a LAN Accessing the Max s Web Manager Chapter 4 Logging into the Max Web Manager Configuring Accounts Chapter 5 Using the Max Web Manager Max 410 420 430 User s Guide Chapter 1 IVR Configuration Chapter 5 Using the Max Web Manager Upgrading the Firmware Chapter 5 Using the Max Web Manager Max to Max Calling Chapter 6 Placing Calls Troubleshooting Chapter 7 Appendices Technical Support Chapter 7 Appendices Symbols Throughout the user s guide you will see information highlighted for you with the following fun symbol icons fsvmeoL il REPRESENTS Chapter Description Note FAG Tip Important Max 410 420 430 User s Guide Chapter 2 Getting Started Overview To start using your Max 410 420 or 430 you simply have to 1 Install the Max 410 420 430 unit in its location and connect the cabling 2 Configure the LAN settings on the Max 410 420 430 so that it communicates with your LAN Log in to the Max 410 420 430 Web Manager Finish configuring your FXS ports via the Web Manager 5 Test your installation
28. E BE LIABILITY FOR ANY LOSS DIRECT INDIRECT INCIDENTAL FORESEEN UNFORESEEN SPECIAL OR CONSEQUENTIAL DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS PRODUCT 86 Account Configuration page 43 accounts 10 43 79 AVU 82 B broadband 1 browser 29 30 C CDR Configuration 35 D default gateway address 37 38 DHCP 17 18 22 24 25 35 DNS server addresses 37 domain name 37 F factory configuration 67 firewall 35 39 41 54 75 G gateway server 1 Max 410 420 430 User s Guide Appendix D Bue 87 H hunt group 74 HyperTerminal 19 I I F 46 index number 46 48 interface type 46 47 IP address 18 24 25 29 30 IP Address 37 IP Configuration table 34 IP parameters 19 21 25 80 J Jitter Buffer Bounds 36 L LAN 1 17 18 35 Load Default 66 logical port number 10 46 48 79 Login Button 45 M Max to Max 41 50 MAX to MAX 44 53 54 55 57 73 74 75 multiple account 43 44 Max 410 420 430 User s Guide Index N net mask address 24 Netmask Address 37 Network and Voice Configuration page 35 Network Configuration 34 35 41 42 Network Password 30 Number 46 P password 20 21 31 66 78 phone number 46 physical port number 10 79 Ping 27 Placing Calls 72 Port Configuration 34 Port Numbers 35 Post 47 postfix number 47 Pre
29. Guide Chapter 5 Port Configuration In the Address Table Configuration table on the Port Configuration page you can assign a local address to each port allowing you to simulate a local PBX in which the ports can easily communicate with each other To assign an address to a port 1 Click the Port Configuration link on the Site Map page or on the sidebar menu 2 Click in the Local Address field corresponding with the port number you would like to configure Enter the local address Click the Save button to save your setting Address Table Configuration PORT Interface Keen rg Local Adrireys PORT FES il PORTZ FES PORTS FES BORD Figure 12 Port Configuration Page Network and Voice Configuration The Network and Voice Configuration Page contains four separate tables Network Configuration Voice Configuration IP Configuration CDR Configuration To access the Network and Voice Configuration page click the Network and Voice Config link in the sidebar 34 Max 410 420 430 User s Guide Chapter 5 menu To modify any parameters on the page simply enter the desired values into the respective boxes NOTE DHCP users If your LAN uses DHCP addresses you do not have to configure this page You may proceed directly to Account Configuration later in this chapter Static address users Your IP address and Subnet netmask are already present in the IP Configuration table Now you need to
30. Max 410 420 430 Version 1 5 30 Ka ya VAR d De PENS N e ki a AS L ees K DIG JG e The specifications and information regarding the products in this manual are subject to change without notice All statements information and recommendations in this manual are believed to be accurate but are presented without warranty of any kind express or implied Users must take full responsibility for their application of any products The software license and limited warranty for the accompanying product are set forth in the information packet that shipped with the product and are incorporated herein by this reference If you are unable to locate the software license or limited warranty contact your Net2Phone representative for a copy The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correc
31. NG THE Max 410 420 430 To A DHCP LAN 17 Obtaining the Max 420 430 s DHCP IP Address via a Telephone aA aF o PREE A P EEA 18 Connecting to the Max 410 through a Serial Cable 2 19 Using the HyperTerminal Emulation Program 0000 19 Obtaining the Max s DHCP IP address via HyperTerminal 21 CONNECTING TO ALAN WITH STATIC IP ApnppEsers 21 Entering Static IP Addresses from a Telephone Keypad 22 Disabling DHCP from a telephone keypad Max 420 430 22 Entering an IP Address from a Telephone Keypad Max 420430 ane 23 Max 410 420 430 User s Guide Entering a Netmask Address from a Telephone Keypad Max 420 430 viner 23 Re enabling DHCP from a Telephone Keypad Max 420 430 EEE dave shgueede Ea eae a ea Te eee 24 Entering Static IP Addresses via HyperTerminal Max 410 25 Turning DHCP On or Off from HyperTerminal A 25 Entering an IP Address AAA 25 4 LOGGING INTO THE MAX WEB MANAGER csseeeeeees 29 OVERVIEW eten 29 LOGGING INTO THE WEB MANAGER ceeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeeeaes 29 5 USING THE MAX WEB MANAGER rrnnevrrnvnvvnnnnnnvennrnnnvnnnvnnennnnnnn 33 OVERVIEW HA ee 33 PORT CONFIGURATION vcetsesiietiieesene ceeded deine hence 34 NETWORK AND VOICE CONFIGURATION rrrnnrnnrnrrnrnrrrnnnverrrnnnerrrnrnerrennnn 34 Network Configuration Table 35 Voice Configuration Table 36 IP Configuration Table arreronvrnonvenonvrnnnvrnnnvrnnnvrennvrnnnvrernnn
32. Ringer Equiv No 0 5B Operation humidity LED MEANING Alarm LINK Link active on Operational Receive data 81 Max 410 420 430 User s Guide Appendix Appendix D Physical and Logical Port Number Table FXS PORTS FXO PORTS Physical Logical Physical Logical Port Port Port Port Number Number Number Number 82 Max 410 420 430 User s Guide Appendix Appendix E Approvals and Listings For Max 410 430 FCC Declaration of Conformity Product name Max 410 Max 430 FCC Rules Tested to comply with FCC part 15 Class A amp FCC part 68 Operating environment for office use FCC Compliance Statement This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For Max 420 FCC Declaration of Conformity Product name Max 420 FCC Rules Tested to comply with FCC part 15 Class A Operating environment for office use FCC Compliance Statement This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation LISTED U LT E JL US
33. astened to both the Max 410 420 430 and your computer My network supports DHCP but my Max 410 420 430 cannot obtain correct network settings Make sure DHCP is enabled 74 Max 410 420 430 User s Guide Appendix Make sure the RJ 45 LAN cable is connected securely to your Max 410 420 430 and LAN hub or router Make sure that all network ports routers or hubs are live I set DHCP to ON but my Max 410 420 430 cannot obtain correct network settings Make sure your network supports DHCP Make sure your RJ 45 LAN cable is securely connected to both the Max 410 420 430 and to the LAN hub or router Make sure that all network ports routers or hubs are live My analog phone does not have a period how do I enter the periods in my IP address and netmask Use the star key in place of the periods When I enter a static IP Address into my Max 410 420 430 and restart the unit the IP Address I entered is not saved Make sure DHCP is set to OFF If you entered the IP address through an analog phone make sure you press the key before hanging up I changed the login password on my Max 410 420 430 and I forgot the new password Log in as manager or sysadm Note that the default password for both is n2p When I attempt to access the Max Web Manager I am prompted for a user name and password But when I enter them and press the OK button the Password page reappears 75 Max 410 4
34. by making an Internet telephone call This chapter covers the first step in the process installing and connecting the Max 410 420 430 to a PBX or fax This chapter describes Locating your FXS and FXO ports Installing the Max 410 420 430 Connecting the Max 410 420 430 to a PBX Connecting the Max 410 420 430 to a fax machine Max 410 420 430 User s Guide Chapter 2 Locating Your FXS and or FXO Ports You need to be able to identify the Max s physical port numbers before you can begin configuring its LAN settings The RJ 11 sockets are visible on the Max s rear panel Figure 1 below shows the rear panel of a Max with 4 ports Physical Port Numbering Figure 1 illustrates the physical port numbering on the Max 410 420 430 s rear panel for a unit with 4 ports installed These numbers are referenced by the Max Web Manager when identifying ports setting up the Max s features and configuring calling accounts ei d Figure 1 Physical Port Numbering As the illustration shows the ports are numbered from left to right The left most port is port number 1 and the last one on the right is number 4 Ports also have logical numbers used by the Routing Table which are different from their physical numbers Logical port numbering is where the FXS and FXO ports are counted separately and the count starts from zero instead of one See the Routing Table Configuration section on page 42 in this Guide
35. ct compliance ceeeee 84 APPENDIX F END USER WARRANTY sscseseseeeeececeeeeeeeeeceeeeeeeeeeeeees 85 INDEX iniii aranom raa aaaeei iaa a adraia daaa i aaaeaii 87 Max 410 420 430 User s Guide Chapter 1 Welcome Overview Congratulations on purchasing the Max 410 420 430 The Max 410 420 430 is a Voice over Internet Protocol VolP device that allows you to make multiple outgoing calls over the Internet using a single Ethernet Local Area Network LAN connection The Max 410 420 430 works like a gateway to convert the analog signal from your telephones to Voice over Internet Protocol VolP It then uses the LAN s broadband connection to send calls over the Internet via s service platform Since Net2Phone calls bypass most of the Public Switched Telephone Network PSTN the result is significant savings on long distance communications services This chapter describes Product Features New Features and Functionality Package Contents System and Service Requirements About this Guide Product Features The Max 410 420 and 430 is a stand alone device that connects directly into an existing LAN through an RJ 45 port The Max 410 contains four FXO ports Max 420 contains four FXS ports and Max 430 contains 3 FXS ports and 1 FXO port FXS Foreign EXchange Station interfaces are used to connect standard analog devices such as corded and cordless telephones or fax machines Optionally the
36. e Rev 1 5 30 November 2003 Copyright 2002 Net2Phone Inc All rights reserved The use disclosure modification transfer or transmittal of this work for any purpose in any form or by any means without the written permission of Net2Phone is strictly forbidden WARNING Handling the cord on this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Max 410 420 430 User s Guide Table of Contents T WELCOME eege EENEG EN 1 OVERVIEW hier ee 1 PRODUCT TEE 1 NEW FEATURES AND FUNCTIONALITY cccccccececeeeeeeeeeeeeeseeeeeeeeeeeseeeeees 3 PACKAGE CONTENTS DEE 5 SYSTEM AND SERVICE BHEOUIDEMENTS 5 General Heouiremente 5 Hardware PHeouirements AA 6 ABOUT THIS GUIDE eseou Edge 6 SYMDOIS 2 te ee dE HI i ade es 8 2 GETTING STARTED rnnnnnnnonvennnrnnnnnnnnnnnnnnnnnnnnnnnennonnnnnnnnnnnnnnnnennnnnn 9 OVERVIEW urene Arie 9 LOCATING YOUR FXS AND OR FXO Pong 10 Physical Port Numbering A 10 INSTALLING THE MAX AT 0420 1420 10 CONNECTING THE MAX TO A PBX 1 arnnnnnrrvrrrnnrnnsnnvrvvrernnnnnnnnnnrvnnennnnnnnnn 12 Connecting the Max 410 s FXO Ports toabbx 12 Connecting the Max 420 s FXS Ports ioabbxk 13 Connecting the Max 430 s FXS FXO Ports to a Telephone PBX EE 14 CONNECTING THE Max 420 430 s FXS PORTS TO A FAX MACHINE 15 3 CONNECTING THE MAX 410 420 430 TO A LAN cceeeee 17 CONNECTI
37. e command line prompt n2p gt appears You are now logged in 20 Max 410 420 430 User s Guide Chapter 3 The Max 410 420 430 provides three fixed user or manager names You can change any manager s password but managers cannot be created deleted or renamed Manager names and passwords are case sensitive Obtaining the Max s DHCP IP address via HyperTerminal If your LAN uses static addresses refer to Entering Static IP Addresses via HyperTerminal on page 21 in this Guide 1 Establish a serial connection from your computer to the Max 410 refer to Using the HyperTerminal Emulation Program on page 18 in this Guide After logging in to the Max 410 type config ip at the command prompt The active directory changes to config ip and the prompt becomes n2p config ip gt Type s followed by the Enter key The Max 410 s IP address and netmask are listed on the screen Write them down and keep them for future reference If your LAN uses DHCP you are now ready to finish setting up the Max 410 420 430 using the Max Web Manager Proceed to Chapter 4 Logging Into the Max Web Manager Connecting to a LAN with Static IP Addresses This section explains how to connect your Web browser to the Max 410 420 430 if your LAN uses static IP 21 Max 410 420 430 User s Guide Chapter 3 addresses using either a telephone keypad or serial connection The process will entail the following steps
38. ecent Web browser connected to the LAN For the Max 410 which has FXO ports only for initial LAN configuration The HyperTerminal PC application included in all Microsoft operating systems or an equivalent terminal emulator application A standard serial cable NOTE On the Max 410 LAN settings must be configured using a PC with a serial cable connection For details refer to Connecting to the Max 410 Through a Serial Cable on page 17 of this Guide Max 410 420 430 User s Guide Chapter 1 Hardware Requirements To use the Max 410 420 or 430 you will need A Max 410 420 or 430 unit and power cord A Local Area Network LAN with a broadband connection which must not have proxy server caching If your LAN uses static addresses you will also need an IP address netmask and gateway address for the Max all available from your Network Administrator With FXS ports a corded or cordless analog telephone and additional analog devices as desired for each port Optional a PBX APBX or KPS with an analog trunk card installed With FXO ports a PBX APBX or KPS with an analog line card installed A Net2Phone account number and PIN available from your reseller A separate port with its own telephone line connection to the PBX or to an analog telephone is required for each concurrent telephone call desired For example if capability for 3 concurrent calls is desired then the Max
39. enen 65 Preparing for the Upgrade AAA 66 Performing the Upgrade AAA 67 Help with your Max 410 420 430 rernnnnvrvnnnnnvrnnvnnvrnnnnnnvrrererernnnr 68 PLACING CALLS aa a aere a aapa araa aaaeeeaa re ss issebectecteensesaes 69 OVERVIEW Linser ete E THE POUND KEY benkene areas PLACING CALLS TO THE PSTN Placing Calls to Destinations within North America 69 Placing International Calls rnrronnrnnnnrnnnnrernnvrnnnrenonvenenvrnnnvennnr 70 MAX TO MAX CALLING a e E 70 Calling a Max 420 s FXS Port from Another Max 70 Calling a Max 410 s FXO Port from Another Max cccse0 70 APPENDIGES E eebe eege ak Seen E vcstcndce cone sdet 73 APPENDIX A TROUBLESHOOTING sannnnnnnnnrnnnnnvnnnnnnnrnrnnnnnnnrnnnnnrnnnnnnnn 73 Installation Probleme 73 Network Problems ee 74 Configuration Problems anveronvrnonvenonvennnvrnnnvrnnnvrnnnvrnnnvrernnnnen sne 76 Calling Proble Sinior eeen io ii basis 76 Faxing Problems uvsxr5 oie ea ie EA ee 77 APPENDIX B TECHNICAL GuppOopT reee 79 APPENDIX C SYSTEM SPECIFICATIONS rrrrnnvvvrrrnvvnrrrrnrnrrrnnnrnrrrrnnnn 80 APPENDIX D PHYSICAL AND LOGICAL PORT NUMBER TABLE 82 APPENDIX E APPROVALS AND LISTINGS ceeseeeeeeeeeeeeeeeeeeeneeeeees 83 For Max 4710 4320 een 83 FCC Declaration of Coptormlty 83 FCC Compliance Gtaiement eneeier 83 For MAX EE 83 FCC Declaration of CGontormlty 83 FCC Compliance Gtaiement nnen 83 Party responsible for produ
40. ennnrr 36 CDR Configuration Table 37 Configuring Firewalls rronnrnnnnrnnonrrnnnrenon venn vrnnnvrnenvrnennrnnnnnennn 38 ACCOUNT CONFIGURATION rrrnnrnrrrvnnvnnnrnnrnrrrnnnnnrrrnnnerrrnnnnerrnnnnerrnnnnen 41 Single Account Management 42 Multiple Account Management 43 The Login Butlon vs EE 44 Announce Account Balance 44 ROUTING TABLE CONFIGURATION ccesecceeeeeeeeeeeneeeesseeeeeeseeeeenees 44 Logical Port Numbering Adding an Entry to the Current Routing Table 2 ccc1ccee 45 INTEGRATED VOICE RESPONSE IVR CONFIGURATION srenvvrvrenvnnenrerrnn 47 Remote IVR Contouraton 47 Max to Max IVR Configuration nr 51 Configuring Max to Max Calling eorvvronnrnervrnnnnvnronrrnenvnnennn 52 Receiving Max to Max Cales 54 INBOUND ALLOW LIST CONFIGURATION srrnerrrnrvrrrrnnnnrrrrnrrnrrrnnrnrrrrnnnen 56 CLASS OF SERVICE CONFIGURATION snrvrrrrnnvnrnrrnrnnrrrnnvnerrrnnnrrrnnnnerenn 58 PORT CLASS CONFIGURATION annrnnnnnnnrnnrnnnnnnrrrnrnrrrrnnnnrrrrnnnerrrnnneerennnn 60 LOCAL DIALING SYSTEM said 61 SYSTEM INFORMATION AND COMMANDS rrrnnrvvrrrnvvnrrrnnrnrrrrnnrnrrrrnrnerenn 63 Max 410 420 430 User s Guide OTHER WEB MANAGER FUNCTIONS ssssssssssenessitreettttettteeternnnrn neet 64 Load Default CONG EE 64 Show Log Messages ranvrnnnvrnonvvnenvrern varens rennnnnnnsrennnrenervensnnenenr 65 Restart System aici sasha A ne innse hin 65 Upgrading the System Software rrnnrronvrrnnnrnnnvrernnrnrenvrnenven
41. es Appendix A Troubleshooting Installation Problems If there appears to be a malfunction first check all cables and connections If these appear to be in order see the following table for specific troubles and solutions SYMPTOM POSSIBLE CORRECTIVE CAUSE ACTION Power LED off Power source Switch power switched off source ON Faulty power Check replace cable power cable Faulty power Check correct input source power Faulty internal Contact Technical power supply Service Center or your reseller No initialization Faulty console Check replace response from terminal terminal N2P Max 410 420 430 Faulty cabling Check replace Faulty N2P Contact Technical Max Service Center or 410 420 430 your reseller 73 Max 410 420 430 User s Guide Appendix POSSIBLE CORRECTIVE SYMPTOM CAUSE ACTION Unit shuts off Check ventilation after operating for some time Faulty N2P Contact Technical Max Service Center or 410 420 430 your reseller screen display console procedure Faulty N2P Contact Technical Max Service Center or 410 420 430 your reseller Network Problems When I attempt to connect to my Max 410 420 430 through a serial cable connection do not see any text or the text that appears is distorted Make sure the connection settings are as follows Baud rate Parity Character size Stop Bit Flow Control Make sure the serial cable is connected and f
42. es rings Calling a Max 410 s FXO Port from Another Max Let us imagine that you are planning a trip to England and you need to call Windsor Castle s 24 hr information line To call from London you would dial 0753 the city code 831118 the local number To place the call directly from your PBX extension in your office in the US you would dial 011 01 753 831118 omitting the 0 before the city code We will place the call as a Max to Max call using the Max 410 in your company s New York City office and the Max 410 in your company s London office Before we place the call let us assume the following conditions 70 Max 410 420 430 User s Guide Chapter 6 On the New York City local Max unit The New York City Max s four FXO ports have been configured for Max to Max calling and their Max to Max IVR setting is IVR Off Extension number 4000 on the PBX has been assigned to this group The group is configured on the PBX as a hunt group so that when 4000 is dialed from an extension on the PBX the PBX connects the caller to the first available unoccupied port on the Max within the group On the London remote Max unit The account number of the London unit is 1234567890 The Welcome and Password option has been selected on that unit s Max to Max IVR Config table Now we can proceed with the call 1 Dial 4000 from your office PBX extension You hear an Internet dial tone 2 Dial
43. espective boxes If the boxes are left blank the modified configuration settings will not be saved REMINDER Configuration changes you make in the Max 410 420 430 are not applied until you reset the unit To do this you may either go to the Restart System page see Restart System on page 52 in this Guide and click Restart type system reset at the command prompt or power off the unit wait 10 seconds and turn it on again Configuring Firewalls In Max to Max calling when you call any Max unit from another Max if either Max is connected to a LAN that employs a firewall you will need to configure settings on both the Max and the firewall before Max to Max calls can be placed This section will explain how to make the necessary adjustments If your connection to the Internet utilizes a firewall several ports will have to be opened to allow your Net2Phone Max gateway to make and receive calls to other Net2Phone devices UDP Port 6801 must be opened The following port types ranges must also be opened the numbers displayed are the default start points for each UDP Port OPAL 7000 TCP Port 4000 38 Max 410 420 430 User s Guide Chapter 5 UDP Port 21000 The table below explains the procedure for opening firewall ports for your Max gateway This example illustrates the UDP Port OPAL assignments with a default start point of 7000 for a 4 port Max gateway MAX FIREWALL FIREWALL PORT
44. esponding to the port you defined Local Dialing System The local dialing system feature enables users to dial phone numbers on the Max 410 420 and 430 products as they normally do on their ordinary phones That is users do not have to dial an international call access number and country code number if the call destination is the same country where user lives Similarly the area code can be omitted for calls made to the same area Users can configure a dialing pattern on the Max 410 420 and 430 that is as close as possible to the host country s dialing pattern Le Cisi Enge 1 fremst mad ba FEEL Pk Ane Ut Bi hej iaa r A eg TO ren prie ear k n dr A Figure 27 Local Dialing System Page On the Local Dialing System page enter the following information to ensure that calls are routed correctly 61 Max 410 420 430 User s Guide Chapter 5 Country Code The access number you dial when placing a call from another country For example in the US the country code is 1 Area Code city code The access number for the area or city in which you live For example in Newark New Jersey US the area code is 973 You can also indicate how the area codes are to be used YES Without a Leading Zero select this for countries that use area codes beginning with numbers other than zero for example the US does not use leading zeros so this setting would apply With a Leading Zero se
45. ete the restricted digits from that port class definition Figure 25 Class Configurations Page 59 Max 410 420 430 User s Guide Chapter 5 Port Class Configuration This function allows you to assign a call authorization class to each port to restrict outbound calls There are 6 classes A B C D E and U Class A has the most outbound call access capability Class B has the second most outbound call access capability and so on Class U has the same meaning as OFF there is no outbound call control NOTE Class U is the default setting A port s class determines its level of outbound call capability A port that is set to class A has the most call capability while a port set to class C is more restricted and has less call capability The authorization classes can be defined in the Class of Service Configuration page covered on the previous page Port Class Configuration Port Humber Interface 1 FRO FRO PRO PRO Port Class Setting Command FORTCLASS Fort Humber Class Figure 26 Port Class Configuration Page To assign a class to a particular port 60 Max 410 420 430 User s Guide Chapter 5 1 Inthe Port Class Setting table enter the port number to which you would like to assign a class 2 Inthe Class drop down menu select the class you would like to assign to the specified port 3 Click the OK button to save the class assignment The class appears in the row corr
46. ferent UDPPORT and TCPPORT for each In Max to Max calling when you call a Max unit from another Max if either Max is connected to a LAN that employs a firewall you will need to configure settings on both the Max and the firewall before Max to Max calls can be placed This section will explain how to make the necessary adjustments 1 On the Firewall a Open UDP Port 6801 b Open an additional UDP Port in the range of 21000 65535 c OpenaTCP Port in the range of 4000 4015 for 8 ports and 4000 4031 for 16 ports This must not be the same number port you opened in the previous step The maximum number in the range is determined by the following formula Maximum 4000 number of ports 2 1 2 Access the Network Configuration Table on Max s Network and Voice Configuration page After opening the appropriate UDPPORT and TCPPORT on the firewall or having your Broadband Service Provider open a port on the 40 Max 410 420 430 User s Guide Chapter 5 firewall for your Max 410 420 430 unit you must specify these open ports on the Max device s a Change the TCP Start Port to the port you opened in step 1 c For example if you opened TCPPORT 21057 in step 1 c enter 21057 for the TCP Start Port as shown in Figure 17 below illustrating the Network Configuration Table on the Network and Voice Configuration page b Change the UDP Start Port to the port you opened in step 1 b For examp
47. figure the Remote IVR Configuration Table proceed as follows 1 Make sure the FXO port you are configuring is connected to the analog line card of a PBX unit 2 Be certain that a PBX or PSTN telephone number has been assigned to the port 3 Select one of the following six modes for the port only one mode at a time may be selected IVR Off When IVR Off is selected for a port callers to the port get an immediate 48 Max 410 420 430 User s Guide Chapter 5 VoIP dial tone and can make VolP calls without restriction Play Welcome Only When this option is selected callers to the port hear a welcome message Welcome to Net2Phone Please enter the number you wish to call Callers can then make VoIP calls without restriction Request Password Only This option prevents unauthorized access to the FXO port on which it is set Callers are asked to enter a password through the telephone keypad before access to VoIP calling is permitted Callers can then make VoIP calls without restriction To configure this option you must create a password in the port s Password column which may consist of up to 5 numeric only characters Request Account and PIN This feature requires the caller to enter a net2phone account number and PIN before VolP calling is enabled If the caller then incurs charges while using the Max they will accrue to the caller s account IMPORTANT If a Net2Phone accoun
48. gured for this function If a customized numbering scheme is desired entries for each number can be added to the table The Current Routing Table displays the following fields for each entry Index index number I F interface type Logical Port logical port numbers Number the phone number to be routed TRNC the truncation length Pre the prefix number Post the postfix number Valid the validity of the table entry The items marked with an asterisk are intended for special circumstances The items should be left unchanged in typical applications O O Logical Port Numbering The difference between physical and logical port numbering is that in logical port numbering the FXS and FXO ports are counted separately and the count starts from zero instead of one So the first FXS port will be FXS 0 and the first FXO port will be called FXO 0 A Physical and Logical Port Number Table Appendix D in this Guide has been provided for you to write down the positions of your FXS and FXO ports so that they are available for future reference Adding an Entry to the Current Routing Table To add an entry to the Current Routing Table 1 Select FXS for the interface type 45 Max 410 420 430 User s Guide Chapter 5 JintenFace ref DESCRIPTION FXS interface for analog telephone volP interface for IP network 2 Enter the logical number of the port referring to the table yo
49. h that port 2 Make sure that Use account for all ports is NOT checked 3 Click the Save button after the desired changes have been entered 4 Click the Restart System link on the Site Map page and then click the Restart button to reboot the system 43 Max 410 420 430 User s Guide Chapter 5 The Login Button The Yes radio buttons in the Login column shown in Figure 18 above are used to enable a port to receive incoming Max to Max calls Announce Account Balance The Max 410 420 430 lets the user designate how it will announce the balance to the user either by minutes remaining or balance in dollars remaining on the account You can also shut this function off if you don t want an announcement after a call has been placed This function also lets you designate the port on which the message will be heard allowing the user to customize each port by the caller Routing Table Configuration Click the Routing Table Config link to access the Current Routing Table page illustrated below Figure 19 Current Routing Table Page The Routing Table is used to set up routing between two or more telephone extensions connected to a single Max s FXS ports An entry must be added to the Current Routing Table for each extension that must be able to receive calls 44 Max 410 420 430 User s Guide Chapter 5 from other extensions connected to the unit through an FXS port and only FXS ports can be confi
50. he Max Web Manager Overview Before you can log in to the Max Web Manager you need to know the Max s current IP address To obtain its IP address via a telephone keypad or serial connection refer to the procedures in Chapter 3 Connecting the Max 410 420 430 to a LAN This chapter describes Logging into the Max 410 420 430 Web Manager REMINDER e If you want to query the unit from a telephone keypad see Obtaining the Max 420 430 s DHCP IP Address via a Telephone Keypad on page 17 in this Guide e If you want to query the unit through a serial cable see Connecting to the Max 410 through a Serial Cable on page 17 in this Guide Logging into the Web Manager Once you know the Max 410 420 430 s IP address you are ready to log in to the unit through a Web browser as follows 29 Max 410 420 430 User s Guide Chapter A 1 Open anew browser window and enter the Max 410 420 430 s IP address in the address box The Max Web Manager Door page appears O net2 phone Mi web configuration Open the door mme mm ve Emmapa d AH vie ra en el ge ev Figure 9 Max 410 420 430 Door Page 2 Click the enter Open the door area The Network Password dialog box appears Kr Place kee ve seri mare ard pasiva Sil 122 456 78 50 Resin Erde name for Helo M Ues Heme Won pot E T Spa er para in pour pearzreond bt L el te 30 Max 410 420 430 User s Guide Chapter A Figure
51. his her telephone area code for local calls System Information and Commands Click the System Information link to access the System Information page illustrated below System Mame Change Guard yan Mama ro Chung Syre Wee Bara Chetan Change Password un to amp characters nach Current Legir ma anmi Peed Fam Fined mH Goni Hews Posad Changs Password MP Lal eee MA Figure 28 System Information Page The System Information page displays System Name Change 63 Max 410 420 430 User s Guide Chapter 5 Current System Name the current name assigned to the Max Changing System Name allows you to enter a new system name Change Password Current Login the user name currently logged into the Max Web Manager Current Password the current password assigned to the user name New Password allows you to enter a new password to be associated with the current login Confirm New Password confirms the password entered in the New Password field Current System Version Hardware Version the version of the Max device Software Version the firmware version The system manager has the options of changing the system name and the current password To change entries on this page just enter the new information into the desired fields click the Save button and restart the Max If changes are made on this page the system must be restarted as disc
52. igure 22 Wie fo Mag Ip coign Figure 22 Max to Max IVR Configuration Table Configuring Max to Max Calling NOTE e Ifthe LAN to which either Max is connected employs a firewall you need to configure settings on both the Max unit and the firewall before you can place Max to Max calls For information about configuring a firewall refer to Configuring Firewalls on page 32 in this Guide In Max to Max calling the receiving port s Account Information table settings must be configured to permit it to receive calls For details refer to Receiving Max to Max Calls on page 45 in this Guide Callers may access a port on a remote Max 410 420 430 from another Max device Max to Max by dialing 72 followed by the receiving port s virtual number which is the first ten digits of its account number If the receiving port is an FXS port the telephone connected to the port will ring 52 Max 410 420 430 User s Guide Chapter 5 If the receiving port is an FXO port it permits callers to use its PBX as though they were on a local PBX telephone extension subject to the options set by the receiving unit s system manager in its Max to Max IVR Configuration Table Callers must use the remote PBX s dialing plan For example if PBX users at the remote site dial 9 for an outside line the callers must also do so The Max to Max IVR Configuration Table allows the system manager to configure the way a Max 410 420 43
53. le if you opened UDPPORT 21000 in step 1 b enter 21000 for the UDP Start Port as illustrated in Figure 17 below Metweek Configuration fan eet Figure 17 Network Configuration Table 3 After you have made the desired changes click the Save button at the bottom of the page to save the new settings then restart the Max The new settings should now be in effect NOTE Some firewalls require the opened port to be forwarded to the Max s IP address Consult your LAN administrator to determine if this is the case with your firewall Account Configuration Click the Account Config link to access the Account Information page illustrated in Figure 18 below 41 Max 410 420 430 User s Guide Chapter 5 ADC ETT e Figure 18 Account Information Table The Max 410 420 430 allows accounts to be managed in either of two ways Single Account Management All of the ports on the Max 410 420 430 can operate from a single account number and PIN or Multiple Account Management You can use a different account and PIN for each port The multiple DID feature enables Max 410 420 or 430 to receive multiple incoming calls on a single DID account Simply enter a single DID account and click the Use account for all ports button When you click the Announce Account Balance box in the Account Information screen you can now check the remaining balance on your Net2Phone account Single
54. lect this for countries that use area codes beginning with zero Area Codes Not Required select this for countries in which area codes are not required for example small countries may have only one area code International Call Prefix No The prefix you dial when placing international calls For example in the US the international prefix number is 011 Only a single entry is allowed Long Distance Call Prefix No The access number you dial when placing a long distance call For example in the US the long distance prefix is 1 Cell Phone Prefix No The access number you dial when placing a call to a cell phone if applicable You can separate up to 10 multiple entries by using a comma After entering this information you must reset the Max 410 420 or 430 to apply the modified values The N2P call is made based on the local dialing system setup environment All the prefix numbers are automatically added to the actual dialed numbers For example if the user placed a call to a local phone number the N2P call is made by the Max 410 420 or 430 with the international call access number country code 62 Max 410 420 430 User s Guide Chapter 5 number and area code number added to the local phone number By placing this information in the Local Dialing System the user does not have to dial his her telephone country code for domestic calls and the user does not have to dial
55. multiple passwords separate each password with a comma Remote access IVR is supported for FXS FXO ports and Max to Max IVR is supported for FXO ports For FXS IVR user must add the IVR access number to the routing table for IVR access The IVR access number can be generated by adding an entry in the routing table with the IVR interface type REMINDER A separate port with its own telephone line connection to the PBX or to an analog telephone is required for each concurrent telephone call desired For example if capability for 3 concurrent calls is desired then the Max must have at least 3 ports each connected to the PBX or to an analog telephone 47 Max 410 420 430 User s Guide Chapter 5 To access the IVR Configuration page click the Remote IVR Config link on the Site Map page or on the sidebar menu Bree Be cess BM Gentigquedios Po Semi betes str oe TESS Pas Figure 20 Remote Access IVR Configuration Table Multiple passwords are supported for more flexibility A Thank you message can be enabled by clicking the Thank you Message check box The Remote Access IVR function permits system managers to select the announcement that will greet callers to an FXO port as well as the security call forwarding or other options that may be applied to the port The Remote Access IVR Configuration Table Figure 20 allows you to configure these options to suit your requirements To con
56. must have at least 3 ports each connected to the PBX or to an analog telephone About this Guide This User s Guide as well as the other instructional literature that accompanies the Max 410 420 and 430 is intended for people who have a moderate degree of experience installing networking equipment such as routers hubs servers and switches and are familiar with basic wiring and cabling practices In addition to this User s Guide the Max 410 420 430 is shipped with a product manual containing four modules A Quick Start Guide describing hardware installation cabling and configuration for a basic uncomplicated installation Max 410 420 430 User s Guide Chapter 1 A Hardware Installation Guide describing hardware installation cabling and safety related issues A User Guide outlining how to install configure and use the Max NOTE This Net2Phone User s Guide marked with the latest version number supersedes the User Guide included in the manual shipped with the device A Command Reference Guide describing advanced configuration of the Max 410 420 430 through a serial connection The table below provides a brief overview of the main topics covered in this Guide R INFORMATION ON gg TO Product features Chapter 1 Welcome Hardware requirements Chapter 1 Welcome Installing the Max 410 420 Chapter 2 or 430 Getting Started Connecting the Max to a
57. n FXO port in the Account Configuration Table see Account Configuration on page 35 in this Guide the account entered acts as a default account for the port Charges incurred by callers through that port automatically accrue to this account Use Forwarding Number Select this IVR option for a port if you wish to have incoming calls to that port forwarded to a specified number automatically without notice to the caller Any PSTN telephone number or a net2phone virtual number 72 plus the first ten digits of a net2phone account number may be entered in the Forwarding Number column If a PSTN number is entered it must be entered using the PBX s dialing plan For example if PBX users dial 9 for an outside line the PSTN telephone number must be preceded by a 9 Receiving Max to Max Calls For the Max 410 420 430 to be able to receive Max to Max calls the Account Information page must be configured To designate a port to receive incoming Max to Max calls select the Y radio button in its Login column 54 Max 410 420 430 User s Guide Chapter 5 NOTE Only one of the ports sharing a single account may have the Y in its Login column selected designating it to receive calls Each port can place outgoing calls using the single account which may be acceptable when account usage is not tracked But note that only one port has been designated to receive incoming calls Only one call ata time can
58. nable it if necessary 1 Start your HyperTerminal connection as directed in using the HyperTerminal Emulation Program on page 18 2 After logging in a From the root directory type NETUTIL R to move to the network utility directory b Fromthen2p netutil gt prompt type dhepd disable and then press the Enter key Entering an IP Address In step 3 of Obtaining the Max s DHCP IP Address via HyperTerminal on page 20 the menu illustrated in Figure 6 displays 25 Max 410 420 430 User s Guide Chapter 3 e MAX 8 16 HyperTerminal File Edit View Call Transfer Help Bis ald icles el Change IP Address Change IP Netmask Change Def G W IP Change Console Baudrate Change 1st DNS Server IP Change 2nd DNS Server IP Change DNS Domain Name Change FTP Server IP Exit Menu hat do you want to change 0 8 Jude d e W SCROLL CAPS NUM Capture Pint echo Figure 6 HyperTerminal Window To connect to the Max Web Manager you will need to enter at least an IP address and netmask To enter the Max s IP parameters from this menu 1 Type the number of the parameter you want to enter or change 2 Atthe Enter lt parameter gt prompt enter the desired value For example a Enter 1 at the menu prompt to change the IP Address TheEnter IP Address prompt appears Figure 7 b Atthe prompt enter the IP address you wish to assign The Max confirm
59. nd Max to Max calls This chapter describes The pound key How to place regular calls with the Max 410 420 430 via the PSTN How to place Max to Max calls The Pound Key The pound key is used by the Max to indicate the end of a dial string If the pound key is omitted the Max waits three seconds for additional input and then places the call This delay is adjustable through a HyperTerminal connection Placing Calls to the PSTN Placing Calls to Destinations within North America Pick up the handset on a telephone connected to one of the Max 420 s ports and dial 1 the area code the local number the key For example if the area code is 212 and the local number is 555 6791 you would dial 1 212 5556971 69 Max 410 420 430 User s Guide Chapter 6 Placing International Calls Pick up the handset and dial 011 the country code the city code the local number the key For example if the country code is 9 the city code is 81 and the local number is 223 4567 you would dial 011 9 81 2234567 Max to Max Calling Calling a Max 420 s FXS Port from Another Max We will imagine that you are calling from a telephone connected to your Max s FXS port in New York City to a telephone connected to a Max s FXS port in Los Angeles The account number assigned to the remote Max s port is 1234567890 1 Dial 72 1234567890 2 The telephone attached to the port in Los Angel
60. nterference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Net2Phone could void the FCC approval and negate your authority to operate the product Notwithstanding any other warranty herein all document files and software of these suppliers are provided as is with all faults and the above named suppliers disclaim all warranties expressed or implied including without limitation those of merchantability fitness for a particular purpose and non infringement or arising from a course of dealing usage or trade practice In no event shall Net2Phone or its suppliers be liable for any indirect special consequential or incidental damages including without limitation lost profits or loss or damage to data arising out of the use or inability to use this manual even if or its suppliers have been advised of the possibility of such damages Max 410 420 430 Net2Phone and the logo are registered trademarks of Inc in the US and certain other countries All other trademarks mentioned in this document are the property of their respective owners Max 410 420 430 User s Guid
61. ore state of the art gateways such as Nuera and Cisco when available which greatly improves the quality of calls with reduced latency Dropped Call Prevention The Max 410 420 and 430 are now more reliable in retaining calls in progress by re establishing connections to call controllers if an IP stream is lost This feature will greatly improve dropped call problems for ADSL or Cable modem users as well as LAN network users Max 410 420 430 User s Guide Chapter 1 Account Balance Announcement by Port The Max 410 420 and 430 have a Web configurable toggle switch that enables the IVR to announce the account balance or minutes remaining on the port that the call is going over Greeting Message A greeting message will play prior to the dialed call being sent to the call servers New Password Functionality When a user selects Password mode or Acc Pin Password mode and the password field is empty an error message is displayed and the password value is not saved in flash memory Call Detail Record CDR Generation Administrators can select to have CDRs generated and sent to the Max Automated Billing System ABS TX RX Silence Detection The Max 410 420 and 430 detects both TX RX silence on an FXO port and then disconnects the call based on the duration of call silence Multiple Frames per Packet Support The Max 410 420 and 430 supports multiple frames per packet on the G 732 codec
62. proper connection to equipment of other manufacturers This warranty does not cover A Costs incurred in the shipping of the product to and from the original place of purchase B Damage or improper operation caused by the failure to follow the operating instructions provided with this product C Routine adjustments to the product which can be performed by the end user as outlined in the owner s manual D Communication problems caused by external factors such as insufficient bandwidth or arising from the Internet service used by the end user THIS WARRANTY IS NON TRANSFERRABLE AND APPLIES SOLELY TO THE ORIGINAL END USER AND DOES NOT EXTEND TO SUBSEQUENT END USERS 85 Max 410 420 430 User s Guide Appendix OF THE PRODUCT ANY APPLICABLE IMPLIED WARRANTIES INCLUDING THE WARRANTY OF MERCHANTABILITY ARE LIMITED IN DURATION TO A PERIOD OF THE EXPRESSED WARRANTY AS PROVIDED HEREIN BEGINNING WITH THE DATE OF THE ORIGINAL PURCHASE AND NO WARRANTIES WHETHER EXPRESSED OR IMPLIED SHALL APPLY TO THE PRODUCT THEREAFTER THERE IS NO WARRANTY AS TO THE FITNESS OF THE PRODUCT FOR ANY PARTICULAR PURPOSE OR USE ALL SERVICES PROVIDED WITH THE PRODUCT ARE PROVIDED AS IS THE EXTENT OF LIABILITY UNDER THIS LIMITED WARRANTY IS THE REPAIR OR REPLACEMENT PROVIDED ABOVE AT THE SOLE DISCRETION OF THE MANUFACTURER IN NO EVENT SHALL ANY LIABILITY EXCEED THE PURCHASE PRICE PAID BY THE PURCHASER UNDER NO CIRCUMSTANCES SHALL THER
63. s can configure a dialing pattern on the Max 410 420 or 430 that is as close as possible to the host country s dialing pattern FTP Block The FTP Block feature enables the Max to block an FTP connection For example if you want to upgrade the Max via FTP you must start the FTP server daemon in the Max unit This is an important security measure to help block unwanted connections HTTP Port Change This version includes a feature that allows the HTTP port number to be changed from the standard port 80 using HyperTerminal and telnet Changing the port number to a number other than 80 increases the security for users accessing the Web Manager If you have an older version of the Max 410 420 or 430 software and you want to take advantage of these new features you can download the software from http web com partnersupport devicesoftware Max 410 420 430 User s Guide Chapter 1 Package Contents You should find the following contents in your Max 410 420 or 430 package Max 410 420 or 430 device Power adapter 100 250V AC input 0 5A 5V DC output 3 0A One telephone cable RJ 11 User s Guide if not available in your package please contact your distributor Warranty card System and Service Requirements You will need the following items services to use your Max 410 420 and 430 General Requirements To configure and manage the unit you will need APC workstation with any r
64. s your entry The confirmation scrolls by quickly 50 you need to scroll up to see it 26 Max 410 420 430 User s Guide Chapter 3 E MAX 8 16 HyperTerminal File Edt View Call Transfer Help Die ss cls E 1 Change IP Address 2 Change IP Netmask 3 Change Def G W IP 4 Change Console Baudrate 5 Change 1st DNS Server IP 6 Change 2nd DNS Server IP 7 8 D w Change DNS Domain Name Change FTP Server IP Exit Menu hat do you want to change 0 8 Enter IP Address 192 168 172 20 LAN Parameters 192 168 172 20 LAN Subnet Mask 255 255 254 0 Figure 7 HyperTerminal Window Enter IP Address 3 When you finish making changes reset the Max 410 to activate the changes You may either type system reset at the command line or power off the unit wait 10 seconds and turn it on again 4 Optional Ping the Max from a PC as illustrated below using the new IP address to confirm that the correct parameters have been entered and stored successfully d in milli Minimum s Maximum Ims Av Figure 8 Pinging the Max The new IP address and netmask are now in effect If you are using static IP addresses you are now ready to finish setting up the Max 410 using the Max Web Manager Proceed to Chapter 4 Logging In to the Max Web Manager 27 Max 410 420 430 User s Guide Chapter 3 28 Max 410 420 430 User s Guide Chapter A Logging into t
65. systems It is usually found in the Programs menu under Accessories gt p d a la al UR Figure 5 Serial Cable Connection 1 With the power to the Max 410 turned OFF connect the cable from the unit s serial port to one of the PC s serial ports Note which of the PC s serial ports you are using 2 Launch HyperTerminal and set up a new connection 3 In the dialog box specify the appropriate serial port and set the serial communication parameters as follows 19200 Character size 8 Stop Bit Flow Control 19 Max 410 420 430 User s Guide Chapter 3 4 Power on the Max then press the Enter key The boot messages are displayed followed by the command prompt n2p gt NOTE n2p is the default system name with which the unit is shipped This can be replaced by a system name you select such as MY_Max gt To change the system name see System Information and Commands on page 49 in this Guide 5 Press the Enter key The Login prompt is displayed 6 Three default user IDs are provided root manager sysadm Type one of these user IDs at the Login prompt followed by the R key For example type root and then press the Enter key The Password prompt appears 7 Atthe Password prompt type the default password n2p and then press the Enter key Th
66. t number is entered for an FXO port in the Account Configuration Table see Configuring Accounts on page 35 in this Guide the account entered acts as a default account for the port Charges incurred by callers through that port automatically accrue to this account Request Password Account and PIN This option combines the two functions described above Use Forwarding Number Select this IVR option for a port if you wish to have 49 Max 410 420 430 User s Guide Chapter 5 incoming calls to that port forwarded to a specified number automatically without notice to the caller Any PSTN telephone number or a net2phone account number preceded by 72 may be entered in the Forwarding Number column If a PSTN number is entered it must include any required preliminary digits such as a 1 for long distance calling If Request Account and PIN or Request Password Account and PIN is selected and a caller enters an incorrect or invalid account number the call is disconnected Unless this arrangement suits your needs you must clear any account number that may have been entered for an FXO port in the Account Configuration Table when Request Account and PIN or Request Password Account and PIN are selected 50 Max 410 420 430 User s Guide Chapter 5 New York City 1 Caller dials 5722 which is pre set on PBX to dial 721234123412 account no of London MAX s FXO port
67. t the interference at their own expense The following information is for FCC compliance of Class B devices The equipment described in this manual generates and may radiate radio frequency energy If it is not installed in accordance with s installation instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules These specifications are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation Modifying the equipment without s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Net2Phone equipment or one of its peripheral devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the i
68. ted for the following information a User Name b Password c Max IP Address Follow the remaining prompts to complete the upgrade If you encounter any problems after you have upgraded the Max including faxing calling receiving calls etc re load the factory default settings and re enter your configuration settings To re load the factory default settings and re enter your configuration settings 1 In the Web Manager click the Load Default Config link in the sidebar menu 67 Max 410 420 430 User s Guide Chapter 5 2 Click the Load button Reboot the device In the Web Manager re enter any settings that you may have modified from the original default configuration based on the configuration settings that you printed out before the upgrade NOTE If you encounter problems with the Max after upgrading Net2Phone recommends that you reset the factory defaults and re enter your settings Help with your Max 410 420 430 Click the Help link shown below in Figure 32 to directly connect with the Net2Phone Partner Support website From this site you can access FAQs product documentation and the latest software downloads for your Max product Figure 33 Help Page 68 Max 410 420 430 User s Guide Chapter 6 Placing Calls Overview With the Max 410 420 430 you can quickly and easily place calls next door or overseas This chapter describes how to make regular phone calls a
69. tivate the changes To do this power off the unit wait 10 seconds and turn it on again The new netmask address is now in effect If you are using static IP addresses you are now ready to finish setting up the Max 420 using the Max Web Manager Proceed to Chapter 4 Logging In to the Max Web Manager Re enabling DHCP from a Telephone Keypad Max 420 430 If you need to re enable DHCP in the Max 420 proceed as follows 1 Lift the handset and dial 4 the enable DHCP parameter code The voice prompt announces DHCP is enabled now Please press pound 2 Press the pound key DHCP is now enabled The telephone keypad configuration parameter codes are as follows Telephone Keypad Configu ation Parameter Codes Read IP address Assign static IP address Assign netmask DHCP enable DHCP disable bo 24 Max 410 420 430 User s Guide Chapter 3 Entering Static IP Addresses via HyperTerminal Max 410 Although many of the Max 410 s IP parameters can be set manually through the serial connection if desired this section will only show you how to set the IP address and netmask parameters The procedure is as follows NOTE For Max 410 units LAN settings can only be configured by this method Turning DHCP On or Off from HyperTerminal The Max s default DHCP setting is DCHP enabled Before you can enter a static IP address you must first disable DHCP The same procedure is used to re e
70. u prepared in Appendix D 3 Enter the telephone or extension numbers that are to be directed to the port using the characters in the following table The characters that can be input from a telephone keypad Represents any single character Represents a string of characters of any length Example 1 1 signifies any number that begins with a 1 followed by any 3 digits Example 2 011 signifies any number that begins with 011 followed by any number of digits The Max 410 420 430 only uses the pound character as an end digit indicator so it is not needed in the call routing table 4 To delete an unwanted entry simply type its index number in the Delete Entry box and click the Delete Entry button 46 Max 410 420 430 User s Guide Chapter 5 NOTE The two VolP entries in the Current Routing Table cannot be deleted as they are necessary for correct operation of the Max 410 420 430 system After the desired changes have been entered click the Save button to save them The unit must then be rebooted as described in Restart System on page 53 to activate the new settings Integrated Voice Response IVR Configuration This section describes the remote IVR and Max to Max IVR configuration methods Remote IVR Configuration The remote access IVR and Max to Max IVR supports multiple passwords You can enter up to ten 10 different passwords up to five digits each When entering
71. ussed in Restart System on page 62 before the changes take effect Other Web Manager Functions Load Default Config Click the Load Default Config link to access the Click to load factory settings page illustrated below Click to load factory settings EH Figure 29 Load Default Configuration Page 64 Max 410 420 430 User s Guide Chapter 5 Click the Load button to restore the Max 410 420 430 s default factory configuration CAUTION This command causes all of your configuration settings and parameter values to be deleted Show Log Messages Click the Show Log Messages link to access the Current System Log Messages page illustrated below urgent syster lag gegraapg Figure 30 Show Log Messages Page Restart System Click the Restart System link to access the Restart System page illustrated below To restart the system click the Restart button Chek heb Berea Gut Hr Figure 31 Restart System Page Upgrading the System Software Click the Download Latest Firmware link to access the Software Upgrade page illustrated below 65 Max 410 420 430 User s Guide Chapter 5 Breie Upgrade Foa TT Pir h C Eat Figure 32 Download Latest Firmware Page IMPORTANT Before upgrading to version 1 5 30 you should follow the Preparing for the Upgrade section below to ensure that the Max s fax features will work properly Preparing for the Upgrade BEFORE
72. y may be connected to the analog trunk card on a Public Branch Max 410 420 430 User s Guide Chapter 1 Exchange PBX Automatic Public Branch Exchange APBX or Key Phone System KPS systems They are used to place outgoing calls over the Internet and to receive incoming calls from other devices FXO Foreign EXchange Office ports connect to the analog line card on a PBX APBX or KPS or to an analog phone jack to provide connectivity to the Max from phones both inside and outside of the PBX system In addition to the FXS functions FXO ports provide limited Interactive Voice Response IVR functionality which includes multiple options for caller greetings passwords and Internet call forwarding This allows the Max 410 to assume many IVR functions when the PBX does not provide them A separate port with its own telephone line connection to the PBX or to an analog telephone is required for every concurrent telephone call or conversation For example if capability for 3 concurrent calls is desired then the Max must have at least 3 ports connected to the PBX or to analog telephones The Max 410 420 and 430 feature several proprietary QoS Quality of Service enhancements including G 168 echo cancellation Voice Activity Detection VAD Comfort Noise Generation CNG Dynamic jitter buffer control More feature highlights include Improved Call Quality The Max 410 420 and 430 are compatible with m
73. you to delete all the numbers in the Allow List field Disconnect Unauthorized Caller radio button if this radio button is selected all callers who are not in the allow list for that port will be disconnected Request Account and PIN From Unauthorized Callers radio button if this radio button is selected all callers who are not in the allow list for that port will be prompted for their account number and PIN callers who enter them correctly will be permitted Irhinsared Alone Liar s ler Abee Liv Tsira Figure 24 Inbound Allow List To add a number to the inbound allow list 57 Max 410 420 430 User s Guide Chapter 5 1 Click in the Allow List box for the port that you would like to configure 2 Enter the number s that you would like to allow for that port Separate numbers with a comma LL 3 Select the radio button that represents how you would like unauthorized callers to be handled Click one of the following radio buttons Allow All Callers Disconnect Unauthorized Caller or Request Account and PIN From Unauthorized Callers 4 Click the Save button to save the setting A page displays the message Command executed successfully Class of Service Configuration This function is to set the call authorization classes for restricting outbound calls There are 6 classes A B C D E and U Class A has the most outbound call access capability Class B has the second most outbound

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