Home

NEC DS1000 Telephone User Manual

1. 1 2 A B c a b c 2 3 D E F d e f 3 4 G H l g h i 4 5 J K L j k 5 6 M N o m n o 6 7 P Q R S p q r s 7 8 T U Vv t u v 8 9 w x Y Zz w x y z 9 0 space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options HOLD Save name In system programming HOLD saves and exits name programming CONF Exit name programming without saving name VOL Up Scroll the cursor to the left VOL Dn Scroll the cursor to the right MW Put the cursor after the last entry LND Delete the character under the cursor FLASH Delete the character to the right of the cursor CLEAR Clear the entire entry CHECK Restore the previous entry 168 Selectable Display Messaging For Your Notes 169 Speed Dial Use Speed Dial instead Speed Dial gives you quick access of dialing long numbers to frequently called numbers Instead of dialing a long tele phone number to reach a client or customer use Speed Dial Speed Dial also lets you store Intercom digits for quick access to commonly used features There are two types of Speed Dial System and Personal Speed Dial numbers can be up to 16 digits long using 0 9 and Every Speed Dial can have a programmed name up to 16 charac ters lon
2. 2 RING OFHK PAGE EXIT 5 Press C or D to adjust the selected volume The number to the right of the display indicates the current setting 1 7 To adjust the ringing off hook ringing or incoming Page volume at your Super Display telephone 1 While your phone is idle press PROGRAM You see l 2 FRI l2 27AM 2 Press VOLUME You see 202 Volume and Contrast Control 1 THU 5 15PM G HK RING E l N F G I F A 3 Press the key for the type of volume you want to adjust RING Ringing OFF HK RING Off hook ringing PAGE Page announcements incoming You see ringing shown RING VOL RING OFF HK RING PAGE VOL A v voL i 4 Press C or A to adjust the selected volume The number to the right of the display indicates the current setting 1 7 Contrast Control Press C or while your 22 button or 34 button dis play telephone is idle to adjust the display contrast There are 7 steps in this adjustment Note that Contrast Control is not avail able if you have a Super Display telephone 203 Walking Class of Service Use your Toll Restriction and Class of Service at a Walking Class of Service allows you to temporarily implement co worker s phone your Toll Restriction and Class of 204 Service settings at a co worker s phone You would normally do this to override dialing restrictions at a telephone For example if you are an execut
3. Programmable Idle Menu Soft Keys Super Display SM 76 Press the soft key you want to program or press Vol A or Vol to scroll through the keys HOLD ICM Vol a or Vol to select key option HOLD CONF SPK to exit Ringing Line Preference RLP 757 RLP Y to enable or N to disable SPK to exit Speed Dial Personal SP 77 SP Press bin key for bins 701 710 or DIAL then bin key for bins 711 720 HOLD Dial outside line e g 1 Line group e g 90 98 or ICM for Intercom feature HOLD Number to store HOLD twice Name HOLD Press another bin key or SPK to exit Speed Dial System SP 77 SP Dial System Speed Dial bin number e g 200 HOLD Dial outside line e g 1 Line group e g 90 98 or ICM for Inter com feature HOLD Number to store HOLD twice Name HOLD Dial another System Speed Dial bin or SPK to exit System Program Access PE Enter programming password Time and Date TD 83 TD Enter time in 24 hour clock using hours 2 s minutes 2 digits and seconds 2 digits HOLD Enter date using month 2 digits day 2 digits and year 4 digits HOLD SPK to exit Intercom Voice Announce for incoming Intercom calls VA 82 VA V for voice announce or R for ring SPK to exit 187 Voice Mail End the frustration of missed calls i
4. You can have a Headset key on your telephone or your DSS Console The Headset key lights when your extension is in the Headset mode and is off while you have Headset mode disabled If you are on a call pressing the Headset key automatically switches the active call to your headset Pressing the Headset key again switches the call back to Handsfree While your extension is in the Headset mode the system ignores all hookswitch depressions When in the headset mode Press a line key to place or answer an outside call ICM Press to get Intercom dial tone SPK Ifon a call press J to hang up 112 Headset Compatibility Headset Mode Feature Interactions If programmed and connected Background Music will broad cast over your telephone speaker while your extension is in the Headset mode While you are in the Headset mode you can press your vol ume keys while idle to control the volume of any ringing call Your extension in the Headset mode can receive normal voice announced Intercom calls You can respond to the voice announced call by speaking toward your phone just like non headset extensions To answer the voice announced call in the headset press SPK after hearing the voice announcement While on a headset call you can press MIC to mute i e turn off the headset microphone While responding to an Intercom call using Handsfree Answerback pressing MIC mutes the Handsfree microphone Y
5. 14 Call Forwarding Call Forwarding at your Super Display Telephone To activate Call Forwarding ICM DEF 1 Press 2 and dial 3 or press your Call Forwarding key Press Lac AUI COZ You see 1 FWD type NONE e 3 G Y PZUNNY J Ent IMM RIN BUS OFF ANS MES Y 2 Dial or press MUMS for Call Forwarding Immediate You see Enter DSS or EXT Call FWD Immediate 15 Call Forwarding Dial 6 or press EUNATE for Call Forwarding No Answer You see Enter DSS or EXT Call FWD RNA ABC Dial or press EAAS for Call Forwarding Busy No Answer You see Enter DSS or EXT Call FWD RNA BUSY 16 Call Forwarding Dial or press CASES for Off Premise Call Forwarding See Call Forwarding Off Premise on page 21 for more You see CALL FWD OFF PREMISE PORS Dial or press SAUNT for Personal Answering Machine Emulation See Voice Mail on page 188 for more You see Enter FWD Option ALL TRUNK ONLY CANCEL EXIT 17 Call Forwarding Dial or press USNE to select a Selectable Display Message See Selectable Display Messaging on page 163 for more You see PROGRAM MESSAGE ENTER MESSAGE NUM 3 Dial destination extension or 0 or 01 04 for your operator Dial the Voice Mail master number MW Press _ You see Enter FWD Option ALL TRUNK ONLY CANCEL EXIT 18 Call Forwarding 4 Select the Call Forwarding type
6. ALL TRUNK ONLY CANCEL EXIT ABC Dial or press to forward all calls Dial or press MLALS EE to forward just out side calls Your DND key flashes 195 Voice Mail To cancel Personal Answering Machine Emulation at your Super Display Telephone Der ICM 1 Press 2 and dial 3 or press your Call Forwarding key Press WadateleleyAW COVE You see 1 FWD type NONE 1 lt Q MrMm M r gt szUuUNNY J Ent IMM RIN BUS OFF ANS MES 4 OPER CLEAR 2 Dial Oo press Ld or press RIH to cancel for warding Your DND key goes out When Answering Machine Emulation broadcasts your caller s message you can While you are listening to the broadcast SPK flash es and MW lights steadily on Do nothing to have the caller s message automatically recorded in your mailbox Press SPK or lift the handset to intercept the call If your extension is in the headset mode you can only press SPK Press MW to switch to the Call Screening mode see the next page 196 Voice Mail Checking Your Messages To check your messages MW 1 Press J You see Number of MSG n where n is the number of new messages in your mailbox Message Center Mailbox The Message Center key flashes fast green when there are new messages not listened to in the Message Center mailbox To call the Message Center SPK Press _ or lift the handset Press the Message Center key 3
7. 2 Press flashing Group Pickup key Dial User Programmable Feature Sa I AOLA RAP LQ Change the ringing mode of your Group Pickup keys See User Programmable Features at the end of this guide for more 106 Group Listen permits you to talk on the handset and have your caller s voice broadcast over your telephone speaker This lets others in your work area listen to the conversation Group Listen turns off your phone s Handsfree microphone so the caller does not hear your co worker s voices during a Group Listen To initiate Group Listen 1 Place or answer call using the handset 2 Press twice but do not hang up SPK flashes slowly while Group Listen is active You can talk to the caller through your handset You and your co workers hear your caller s voice over your phone s speaker Your Handsfree microphone and handset receiver are off To talk Handsfree after initiating Group Listen 1 Press twice 2 Hang up the handset To cancel Group Listen and return to your handset 1 Do not hang up 2 Press flashing o You can talk to your caller over your handset Your co workers can no longer hear your caller s voice Group Ring Calls can ring a group of If you are in a Ring Group with co workers simultaneously some of your co workers all your 108 phones will ring simultaneously for new calls into the group Anyone in the group can answer the Ring Group call just
8. Clear Dial Histor YES NO 3 Press to erase all the numbers in the Last Number Redial buffer and return to idle Press MA to return to step 1 without erasing the buffer 128 Last Number Redial Enhanced Last Number Redial at your Super Display Telephone To redial your last call when Enhanced Last Number Redial is enabled If you select a line key before going to step 1 the sys tem automatically outdials your most recent call when you press LND LND 1 Press CJ You see for example LAST 5 DIALED To return your phone to idle press LND again 2 Press the soft key that corresponds to the number you want to recall The system tries to use the same line as that used for your initial call If that line is busy the system selects a line from the same group as your initial call If all lines are busy you can dial 2 to leave a Line Queue or Line Camp On The number will automati cally redial when the Line Queue or Line Camp On goes through 129 Last Number Redial To erase clear all the numbers from your Enhanced Last Number Redial buffer LND 1 Press CJ You see for example LAST 5 DIALED CLEAR 2 Press Lind You see Clear Dial History YES NO 3 Press to erase all the numbers in the Last Number Redial buffer and return to idle Press MAO to return to step 1 without erasing the buffer 130 Meet Me Conference Set up a multiple party telephone meeti
9. Your Multibutton Display Telephone CLEAR BING BIN2 BINS BIN 4 CHECK a BING BINT BINS BINS Feet elt Cet et LINE1 LINE 2 Les LINE 4 LINES In DS1000 Keys 7 12 are undefined LINE 8 LINES HIME 10 LINE 11 Ch Ca Co A For Attendants Key 11 Night Key Key 12 Operator Call Key e The Ring Message Lamp at the top of your telephone flashes slowly green while a call rings your telephone blinks green if you have new Caller ID calls and flashes red for new Voice Mail messages or Message Waiting e Your key assignments may be different than shown Ask your Communications Manager e See the inside back cover of this guide for an illustration of the Super Display telephone Nothing contained in this manual shall be deemed to be and this manual does not consti tute a warranty of or representation with respect to any of the equipment covered This manual is subject to change without notice and NEC Unified Solutions Inc has no obligation to provide any updates or corrections to this manual Further NEC Unified Solutions also reserves the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions shall not be liable for any errors or omi
10. oo At a 22 or 34 Button Display Telephone you see CLEAR EXTENSION PIN ENTER EXTENSION At a Super Display Telephone you see CLEAR EXTENSION PIN ENTER EXTENSION 4 Enter the number of the extension you want to unlock HOLD At a 22 or 34 Button Display Telephone you see CLEAR PIN 301 YES NO At a Super Display Telephone you see 101 Extension Locking 5 Press to unlock the extension entered in step 4 above Press MNOM to go back to step 3 without unlocking 6 When you have unlocked all extensions desired press CONF to exit 102 Extension Hunting Your system can Your phone may be in a group with co workers that share responsibility for answering calls to co workers that work Each call into the group cycles through the group until you or one of your co workers picks it up There are three types of hunting automatically route calls closely together With this type of hunting a call unanswered at one member s extension rings the next extension in the list If still unan swered the call will continue to cycle through the group until all members are rung J In Terminal Hunting a call unanswered by one member rings the next extension in the list Unlike Circular Hunting how ever the call will not cycle back to the top of the list It rings from the point at which it entered the list and stops at the last extension e With UCD the system routes calls according
11. 303 313 323 333 353 363 373 302 312 322 332 342 352 362 372 301 311 321 331 341 351 361 371 300 a H Sess Ss l es A Gs l 310 H Gh Ges Ss Se SEs Ss es SEs Gd 320 Z Gh HA Ss Se Seas GE es Ses Gd 330 Z H O HN AN Ao EE AS AS GE 340 H Gh Ges Ss Set l e es l Gd 350 Z Gh Gh Ss Se Ses GE es Es GE 360 H Gh Ges Ss Se Ses Ge es Ds Gd 370 H H H HAN CE Ao CE Ss CEs Gd Cy Gh Ge es Se Ss Ee Gs Gd PARK 0 PARK 1 PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 PARK 7 PARK 8 NIGHT CE Ghai Gh Shs GE SEs GE Ses CEs GE 20000 66 undefined These keys are n T 4 o x n Ss a 2 5 n A N N a S j isa n S n o gt x lt o 5 gs ca S e 62 24 Button DSS Console Default Assignments Direct Station Selection Console EREE Ned sH s99 s Me A e g A A ad 2 of 63 Direct Station Selection Console For Your Notes 64 Directed Call Pickup Answer a co worker s calls from your phone Directed Call Pickup permits you to pick up intercept a call ring ing a co worker s extension You can use Directed Call Pickup to pick up the following types of calls ringing a co worker s phone An outside line ringing a line key A co w
12. Central Office Calls Placing To place a call over a line group using a Line Group Access Code or Line Group Routing ICM 1 Press 2 Dial a Line Group Access Code 90 98 Dial 90 for group 0 91 for group 1 etc If you hear dial tone as soon as you dial 9 your system has Line Group Routing A line group has been automatically selected for you If you have Store and Forward enabled the sys tem will dial out your call 6 seconds after you dial the last digit To avoid waiting dial after dialing your last digit 3 Dial the outside number you want to call Toll Restriction may prevent you from dialing cer tain outside numbers If you use a dial pulse line and wait 6 seconds after dialing a digit the system outdials any remain ing digits as DTMF 52 Central Office Calls Placing For Your Notes 53 Conference Set up a multiple party Conference lets you add additional He Gia MOM IEG inside and outside callers to your without leaving the office conversation In addition to Conference there are other ways to have a telephone meeting Refer also to Barge In Group Listen Meet Me Conference Privacy Release Groups and Tandem Trunking Unsupervised Conference To set up a Conference 1 Establish Intercom or outside call CONF 2 Press C_ CONF 3 Dial extension you want to add Place or answer outside call Retrieve call from Park Orbit CONF 4 Press C_ to set
13. For example dial 4 if the first letter begins with G Hor 1 Press C or to scroll alphabetically through the selected directory If you see the name you want to call just press DIAL to place your call Look at your phone s display and dial the digit for the letter you want to call Dial 1 for the first letter 2 for the second letter 3 for the third letter and 4 for the fourth letter For example if the name in step 4 above begins with G dial 1 If you see the name you want to call just press DIAL to place your call Press C C5 to scroll through all the names that begin with the letter you selected DIAL Press C to have the system dial your call 67 Distinctive Ringing Customize your Use Distinctive Ringing to cus telephone s ringing so tomize the way your telephone you ll know when calls rings If you are in a large work are just for you 68 area with other co workers set up Distinctive Ringing so you ll always know when calls are for you In addition Distinctive Ringing helps you more easily differen tiate the types of calls ringing your phone Distinctive Ringing pro vides the following Distinctive Ring Configuration Use Distinctive Ring Configuration to customize the ringing for your telephone There are 6 types of ringing at your phone called a Ring Set that you can separately adjust ringing Includes ringing Intercom calls as well as calls ringing Extension Hunting
14. Press PGM CFWD 2 Dial the Call Forwarding type 0 Cancel forwarding 2 Busy No Answer 4 Immediate 6 No Answer MW 3 Press to forward to Voice Mail SPK 4 Press to hang up Your DND key is on while your calls are forwarded 191 Voice Mail Transferring Calls to a Mailbox To Transfer your active call to a mailbox Method A ICM 1 Press 2 2 Dial the number of the mailbox to receive the Transfer e g 301 for extension 301 This number can be your mailbox number if you re away from your desk or a co worker s mail box number MW 3 Press or WES SPK 4 Press to hang up Voice Mail will prompt your caller to leave a message in the mailbox you selected Method B ICM 1 Press 2 Press DSS key for co worker s extension D SPK 3 Press to hang up Voice Mail will prompt your caller to leave a message in the mailbox you selected Method C 1 Press keyset or DSS Console Hotline key MW 2 Press C2 SPK 3 Press to hang up Voice Mail will prompt your caller to leave a message in the mailbox you selected 192 Voice Mail Conversation Record To record your active call in your mailbox Only one party on a call can use Conversation Record at any one time This includes Intercom calls and Conference calls 1 Press or your Voice Mail Record key Your Record key lights green while your system calls your mailbox Once recording begi
15. e Use Handsfree Transfer to send an outside call to a co work er s speakerphone This allows your co worker to converse with the transferred caller just by speaking toward their phone without lifting the handset To Transfer your call 1 Do not hang up ICM Press T 3 Dial your co worker s extension Press a DSS key Dial a Ring Group or UCD Hunting Group master number 181 Transfer 182 Announce the call to make a Screened Transfer Press the flashing line key to return to your call if your co worker doesn t want it i e rejects the call Hang up to send the call through unscreened The call will recall to you if unanswered at the destination To Transfer your call to a co worker s mailbox 1 2 3 4 S Do not hang up ICM Press J Dial your co worker s extension MW Press or WEDS Hang up To Transfer a call to a co worker s speakerphone 1 ICM While on an outside call press and dial your co worker s extension number Press the Hotline key for your co worker Listen for 2 beeps This means that your Transfer announcement has voice announced at your co worker s phone If your co worker s phone is set up to ring instead of voice announce you cannot use Handsfree Transfer FLASH Press C to send the call directly to your co worker s speakerphone ICM Press _ to get Intercom dial tone and select another co worker for the
16. edit or delete the recorded conver Voice Mail sation Check with your Communications Manager to see if you have Conversation Record capability You can also have Conversation Record keys for a co work er s mailbox While on a call you can press the key to record your conversation directly into the corresponding mailbox You can have your idle telephone emulate a personal answer ing machine This lets Voice Mail screen your calls just like your answering machine at home If activated your incoming calls route to your mailbox Once your mailbox answers you hear two alert tones followed by your caller s incoming mes sage You can then Let the call go through to your mailbox Intercept the call A Message Center Mailbox is a mailbox shared by more than one co worker You access the Message Center by pressing a Message Center key on your phone Ask your Communications Manager if you have this key Press the key to Listen to the messages stored in the Message Center mailbox Transfer calls to the Message Center mailbox Use many other Voice Mail features A Message Center Mailbox may help you if you work closely with a group of co workers For example your group s super visor can send important messages to the shared Message Center Mailbox and members of your group can review them as time allows Your soft keys show the number of new messages in your mail box For example if you have 2 new messages
17. helps your important callers get through without waiting in line for you to become free After you hear an Off Hook Signal you can use another system feature to process your current call such as Hold or Park You can then answer the waiting call You can receive Off Hook Signals while you are busy on the handset There are two types of Off Hook Signaling J Off Hook Ringing is muted ringing from your phone s speaker Off Hook Ringing occurs only for waiting outside calls Camp On Tones are two beeps in your handset receiver Camp On Tones can occur for both waiting Intercom and out side calls Also refer to the Voice Over feature To adjust the volume of Off Hook Ringing VOL_ A Y_ VoL A oe 1 Press Co or A while you hear the muted ringing User Programmable Feature See OHS Change your Off Hook Signaling options See User Programmable Features at the end of this guide for more 142 Paging Use Paging to broadcast announcements or Paging lets you broadcast announcements to other keyset quickly locate co workers users and to external Paging speakers Paging allows you to locate a co worker or make an announcement without calling each extension individually There are two types of Paging Internal Paging and External Paging Internal Paging Internal Paging allows you to broadcast announcements into 7 internal Paging Zones and All Call all zones When you make a zone page your announcement simultaneously
18. B and C ringing when setting up Extension Override page 74 and Key Ring Override page 78 If you press MORE again you see Distinctive Ringing 1 1 THU 5 1 DFLT EXIT 5PM MORE Press PER to select one of the 3 default ringing setups 1 3 and cancel your custom settings 4 When you select a ringing option in the previous step your phone plays the current ring setting for that option and displays your choice For example if you press to change Intercom ringing you see Ri T l ICM TONE cbNC ENE SAVE For the option you choose to change Press MA to change the ringing pitch then go to step 5 Press PEIN to change the ringing pattern or cadence then go to step 5 Press MANS to cancel your selection and return to the previous step Press ELM to save your changes if you went to step 5 and made any changes SPK Press to exit 5 After pressing KOIG or MUN in the previous step to change the ringing pitch or pattern Ring Tone 0 49 2 CNCL Dial 0 9 to select a new ring pitch or pattern You ll hear the pitch or pattern change after making your selection Press KANAY to cancel and return to the previous step Press KXM to accept and return to the previous step So 7 71 Distinctive Ringing To customize ringing at your super display telephone Your extension s Class of Service may block you from doing this Ask your Communicat
19. BEF ai et dt deat teased Off Loop key idle Slow Flash red A call is ringing the loop key On green You are on a loop key call Operation Press key to place or answer a call Message Center Key Code 24 Message Center Extension BERS 20k naaraana an ance 2 Off No messages in Message Center Fast Flash Messages are waiting in Message Center Operation Press to see how many messages are waiting in Message Center OR Press SPK key to call Message Center Night Key Key Code 18 CLEAR BEF sss daa ast tn ease dS Off System in Day Mode On System in Night Mode Operation Press to switch Day Night mode of the system Page Zones Key Code 13 Page Zone 0 for All Call zone 1 7 Bee EE aaseeae ear ance 200 Off Page Zone idle On Page Zone busy Operation 2 escent e ee Press to Page into assigned zone Park Orbits Key Code 04 Park Orbit 60 69 BER vdsaltad neerd apai Off Park Orbit idle On Has a call parked by a co worker Wink On Has a call you parked Operation Press to Park or retrieve call from orbit 154 Programmable Function Keys Programmable Function Key Assignments Cont d Reverse Voice Over BLF Split Check Key 23 Covered Extension e g 304 Off Co worker idle On Co worker busy or ringing Fast Flash Co worker in DND While on handset call press ke
20. Dial 2 or press to forward all calls Dial 8 or press MEALS IEE to forward just outside calls If you forward your calls immediately to a co worker only the user at the forwarding destination can call you on the Intercom 19 Call Forwarding To cancel Call Forwarding ICM DEF 1 Press and dial 3 or press your Call Forwarding key Press Lacu CNS You see 1 FWD type 20 Call Forwarding Off Premise ie iSen youne fe If you have a display keyset Off your cell phone or your Premise Call Forwarding allows you to forward your calls to an off site location such as a cell phone or remote office You can stay in touch by having Off Premise Call Forwarding automatical ly forward your calls while you are away from the office home office To set up Off Premise Call Forwarding select the line or line group over which the call should route as well as the number the system should dial The number dialed can be one of your Personal Speed Dial bins containing an outside number or you can enter an outside number directly into Personal Speed Dial bin 720 When a call rings your extension the system selects the specified line or group and then outdials the stored number Off Premise Call Forwarding reroutes Intercom calls Transferred calls Direct Inward Lines Remember that a line can be a regular line during the day and a DIL at night and visa versa UTRF unscreened transfer calls routed fr
21. Groups Call Coverage keys and the operator s Call key ringing ringing Includes Hold Park and Transfer recall ringing ringing You can reassign types A B and C ringing in Extension Override and Key Ring Override below ringing Not used unassigned by default You can reassign types A B and C in Extension Override and Key Ring Override below ringing Not used unassigned by default You can reassign types A B and C in Extension Override and Key Ring Override below Extension Override If you want your outside calls to ring differently during the day at night or after a delay use Extension Override You can use Distinctive Ringing Extension Override instead of Distinctive Ring Configuration if you just want to change the way your outside calls ring Or you can first set up Distinctive Ring Configuration and then use Extension Override to further customize ringing Extension Override Distinctive Ring Configuration Key Ring Override To have unique ringing just for your line Call Coverage and Group Call Pickup keys use Key Ring Override You can use Key Ring Override instead of either Extension Override or Distinctive Ring Configuration or in combination with both Key Ring Override Extension Override Distinctive Ring Configuration Distinctive Ring Administration Admin Admin allows you to select a default Ring Set for your phone This is a quick way to change the way your
22. Press L to toggle between Page 1 and Page 2 When a Caller ID record is displayed you can DIAL Press C to call the person back PORS Dial to Store the number in Personal Speed Dial DEF Dial to Delete the displayed record WXYZ Dial 9 to eXit go back to step 2 Press to show the Caller ID Menu display below MACDONALD MIKE 03 CALL STOR DEL EXIT While the Caller ID Menu displays you can Press AZAS to call the person back Press EALLi to store the number in Personal Speed Dial Press to delete the displayed record Press BEALE to go back to step 2 CLEAR Press 4 to back up to step 7 Caller ID Logging 46 While this display is on screen you can Press MUAMENES to review all your Caller ID records Press MAYANS to review the records just for calls that rang your phone but were unanswered in the system Press RASITA to delete all Caller ID records logged at your phone Press MAES to review the records just for the calls that rang your phone that were answered in the system Press 2M or dial 9 to exit to the idle mode without making any changes r TES WES o ES were pressed in the previous step you see for example ALLEN 03 This display is a Caller ID record It shows The name of the person that called if available The most recent call displays first The call record number e g 03 Your
23. Press a Programmable Function Key for Personal Speed Dial bin The stored number dials out To dial a Personal Speed Dial number if you have a 34 Button Super Display telephone 1 Press RAMPIS for bins 701 710 or ELM UENE4 for bins 711 720 2 Press a Personal Speed Dial bin key The stored number dials out 175 Speed Dial Entering Speed Dial Names Use the following table when entering Speed Dial names Name Programming Press a key the indicated number of times for desired character 2Times 3Times 4Times 5Times 6Times 7Times 8Times 9Times 1 amp 1 1 2 A B c a b c 2 3 D E F d e f 3 4 G H i g h i 4 5 J K L j k 5 6 M N o m n o 6 7 P Q R S p q r s 7 8 T U Vv t u v 8 9 w Xx Y Zz w x z 9 0 space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options HOLD Save name In system programming HOLD saves and exits name programming CONF Exit name programming without saving name VOL Up Scroll the cursor to the left VOL Dn Scroll the cursor to the right MW Put the cursor after the last entry LND Delete the character under the cursor FLASH Delete the character to the right of the cursor CLEAR Clear the entire entry CHECK Rest
24. Press to call Hotline partner Off Inactive On Active Press key to access Intercom Directory Dialing Off Line idle or not installed On Line busy Slow Flash Line ringing Press to place or answer call on out side line Off No messages in Message Center Fast Flash Messages are waiting in Message Center Press to see how many messages are waiting in Message Center OR Press SPK key to call Message Center EEE Off System in Day Mode On System in Night Mode Press to switch Day Night Mode of the system Pink a a Off Page Zone idle On Page Zone busy Press to Page into assigned zone TEREE Off Park Orbit idle On Has a call parked by a co worker Wink On Has a call you parked Press to Park or retrieve call from orbit Direct Station Selection Console Default DSS Console Key Assignments The illustrations below show your DSS Console s default factory installed key assignments Check with your Communications Manager to see if your console assignments differ from the defaults 110 Button DSS Console Default Assignments 309 319 329 339 349 359 369 379 308 318 328 338 358 368 378 307 317 327 337 347 357 367 377 306 316 326 336 346 356 366 376 PAGE 1 PAGE 2 PAGE 3 305 315 325 335 345 355 365 375 304 314 324 334 344 354 364 374
25. Screening on or off 1 Super Display Telephone Press WadatelelaViWl RAN 22 Button or 34 Button Display Telephone Press EAU Da A Bea 33 Call Screening with IntraMail 2 Press MONM to turn Automatic Call Screening on OR Press MCLG to turn Automatic Call Screening off The top line of the display shows the Automatic Call Screening status 3 Press M24 to exit To intercept the call and stop recording the message Press SPK or Lift the handset or Press MW To continue listening to your caller s message as it is being recorded Do nothing To exit Call Screening and allow the message to continue recording in private Press M2 To use another feature or process another call Press M24 Lift the handset or press any other fea ture key 34 Call Timer Keep track of your time If your phone has a Call Timer on the phone key your display can keep track of your time on a call There are two types of Call Timer keys Any time while placing a call or while on a call you can press your Manual Call Timer key to start the Call Timer The Call Timer will continue until you hang up or press your Manual Call Timer key again The Manual Call Timer can time both Intercom and outside calls In addition to the features of the Manual Call Timer key the Automatic Call Timer key provides automatic timing for out side calls only If your phone has an Automatic Call Timer ke
26. Transfer Transfer Transfer Recall Your telephone display can show the type of call recalling as well as which co worker initially transferred the call Following are the displays you see at your phone when a transferred call is recalling In the first example the call was transferred by extension 301 which does not have a name In the second example the call was transferred by extension 300 which has the name ATTENDANT 183 Trunk Line Queuing and Callback When all outside lines are busy Line Queuing lets Line Queuing permits you to you wait in line for a line queue wait in line on hook for a busy line or line group to become to become free free The system will connect you as soon as the line is available You do not have to manually retry Line Callback will the line later automatically call you back After queuing for a line you just when a line is available hang up to convert your Line Queue into a Line Callback When the line becomes free the system automatically recalls your phone As soon as you lift the handset you connect to the outside line You can leave a Line Callback request for many outside lines The system processes your requests as the lines become free In addition you and your co workers can leave a Callback request for the same line The system processes these requests on a first in first out FIFO basis If you leave a Line Callback request and fail to answer whe
27. You can repeat this procedure as long as the Voice Over initiator doesn t hang up 200 Volume and Contrast Control Ae US Velie es enn You can easily adjust the volume call as well as your of your phone and the contrast of the display The volume and dis play settings you make are remembered by the system in the event of a power down or system reset Volume Control Your telephone provides individual 7 step volume controls for the following features while they are active Intercom handset calls Intercom Handsfree calls Outside call handset calls Outside call Handsfree calls Paging receive volume Background Music Ringing phone s display contrast Using the Volume Control Soft Keys You can additionally use your telephone s soft keys to adjust the vol ume of your on hook ringing off hook ringing and Paging receive To adjust the ringing off hook ringing or incoming Page volume at your 22 button or 34 button telephone 1 While your phone is idle press PGM You see L 1 THU 5 15PM CFWD RING SPD MORE 2 Press MORE You see l 14 THU 5 VOL VANN EXI 15PM T MORE 201 Volume and Contrast Control 3 Press VOL You see l l THU 5 15PM RING OFHK PAGE EXIT 4 Press the key for the type of volume you want to adjust RING Ringing OFHK Off hook ringing PAGE Page announcements incoming You see ringing shown RING VOL mm
28. begins left in your mailbox When enabled Call Screening will broadcast your caller s mes sage as soon as your mailbox greeting completes Additionally if you intercept answer the screened call the first portion of the message is automatically erased from the extension s mailbox Any caller that can leave a message can have their call screened If more than one caller is leaving a message in your mailbox simultaneously Call Screening will listen to the first message Call Screening is only available with IntraMail Call Screening and Group Mailboxes If you share a Group Mailbox with co workers any number of extensions in your group can screen an incoming message Your group s extensions can monitor the incoming message simultane ously If any member of your group answers the call i e inter cepts the incoming message the remaining group members are immediately disconnected 31 Call Screening with IntraMail Automatic Call Screening With Automatic Call Screening enabled your extension will immediately screen broadcast an incoming message as soon as the caller starts to leave the message in your mailbox You hear two beeps followed by the caller s voice MW LED Operation Change If your system provides Call Screening capability only your Ring Message Lamp flashes for new messages Your MW LED is used for Call Screening only Using Manual Call Screening 32 When Automatic Call Screening is
29. broadcasts to all extensions in the specified zone When you make an All Call page your announcement simultaneously broadcasts to extensions in all zones Your system may limit the length of your Paging broadcasts Check with your Communications Manager External Paging When you page into Internal All Call Page or Internal Zone Page 1 the system simultaneously broadcasts the announcement into the External Paging Zone Typically your system s External Paging Zone connects to speakers in your ceiling 143 Paging To make an Internal Paging Announcement ICM 1 Press 2 2 Dial or press PAGE J 3 Dial the Page Zone number or press for All Call Page Page zone numbers are 1 7 or 0 for All Call If you dial 10 or 11 your announcement broad casts into the External Paging Zone as well 4 Make announcement and hang up User Programmable Feature a Ga T Rae VP a T Enable or disable incoming Paging announcements See User Programmable Features at the end of this guide for more 144 Park Park a call in orbit so a co worker can pick it up Park places an outside call in a 4 waiting state called a Park Orbit You don t have to locate so a co worker can pick it up a co worker to handle There are two types of Park System and Personal Use System Park when you want to have your call wait in one of 10 system orbits 60 69 Personal Park allows you to park a call at an extension so a co
30. by lifting the handset The following types of calls can ring your Ring Group Direct Inward Lines DILs into the Ring Group An outside call transferred into the Ring Group An Intercom call into your Ring Group Check with your Communications Manager to find out if you are in a Ring Group with some of your co workers To answer a call ringing into your Ring Group 1 Lift handset Handsfree Handsfree allows you to process calls using the speaker and micro phone in your telephone instead of the handset Handsfree is a convenience when you don t have a free hand to pick up the handset for example when you re typing on your computer Handsfree Answerback Handsfree Answerback lets you answer a voice announced Intercom call by speaking toward your phone without lifting the handset Like Handsfree this is also a convenience when you don t have a free hand to pick up the handset To activate Handsfree instead of lifting the handset 1 To talk on a Handsfree call 1 To hang up a Handsfree call 1 SP Press Speak toward your phone To temporarily turn off the Handsfree micro phone see the Microphone Mute feature SPK Press Handsfree To change a handset call into a Handsfree call SPK 1 Press 2 Hang up the handset To change a Handsfree call into a handset call 1 Lift handset User Programmable Feature E L1aaaaaaaaaaaaaasai ie OR NA Pld Enab
31. caller s phone number The date they called i e Yesterday Today or day of week and date The time they called The outside line number or name if programmed the call came in on The extension that answered the call or if the call was unanswered Caller ID Logging VOL_ A Use 25 and 5 to scroll through the Caller ID records that are logged at your phone When a Caller ID record is displayed you can Press RZMBBEZNCLS to call the person back Press RAHSA to delete the displayed record Press Eg to store the number in a Personal Speed Dial bin Press BASILIA to delete all your Caller ID records Press LAL to go back to step 1 47 Central Office Calls Answering Normally outside calls ring Outside calls can ring your exten your extension directly sion directly without having to be transferred by your company s operator or receptionist To answer an outside call Outside calls normally flash red on your line loop keys If a line loop key is flashing green the call is a Direct Inward Line DIL to your phone The call may also ring your phone You may have a Private Line that rings only your phone Check with your Communications Manager 1 Lift handset If you have Ringing Line Preference lifting the handset answers the call If you have Automatic Handsfree you can press a line loop key without first lifting the handset 2 Press the fla
32. cdsnnsiiemnacanenetie 93 Extension LOCKING x 1isisssissssocazasesesssseadarasdndvaaassacbelosiereze 95 Locking and Unlocking Your Extension 95 Entering or Changing Your PIN Number 96 Table of Contents Extension HUNNE secrirencorirorr 103 Flash P E E tes een ean 104 Forced Trunk Disconnect esris 105 Group Call PICKUP ssssssisssssscssscecsisrosssaasenssenassasnessssseeees 106 User Programmable Feature 106 Group Listen Group Ring Handsfree ss csnsiiectinnistinnsnnnwuene rani Handsfree Handsfree Answerback 00005 109 User Programmable Feature 110 Automatic Handsfree 0 00000 005 111 Headset Compatibility PEI EOE E 112 Headset Mode Feature Interactions 113 User Programmable Feature 114 ION iise etna Hi eee 115 Hold Recall shaun haribo erica are acest ee E 117 HOUING erpa sm leerensan murda 118 User Programmable Feature 118 Idle Menu Soft Keys Super Display ccccccsererreee 119 User Programmable Feature 119 Interactive Soft Keys Intercom essees EST ee ee Handsfree Answerback See ee ee ea rae ete 122 User Programmable Feature 123 Language Selection Minis EGEA sven 124 Last Number Redial siscuscinesinuunccnnansimeanied 126 Enhanced Last Number Redial 126 Enhanced Las
33. err nags CLEAR Press Lod Off Premise Call Forwarding at your Super Display Telephone To set up Call Forwarding Off Premise ICM DEF 1 Press the and dial 3 or press your Call Forwarding key Press LadakeXedayaW GVEA You see 25 Call Forwarding Off Premise 26 2 Dial or press CSW vou see CALL FWD OFF PREMISE Press Kaaa AASE to select a Speed Dial bin as your Off Premise Call Forwarding number Press AEA to store a new Off Premise Call Forwarding number automatically in bin 720 Press MAL to view the currently enabled Off Premise Call Forwarding number if any If you press ld SENET to store the number in a Speed Dial bin you see CALL FWD OFF PREMISE BIN Select the Speed Dial bin 701 720 you want to use HOLD to exit Call Forwarding Off Premise If you press UEN to store a new number automatically in Speed Dial bin 720 you see CFWD OFF PREM DEST LINE GRP ICM Enter the line number e g 1 for line 1 line group number e g 90 for group 0 or ICM to store Intercom codes HOLD Check with your Communications Manager for your line and line group numbers Following Speed Dial programming methods enter the number you want to store up to 16 digits long includ ing MIC to store a pause and FLASH to store a Flash HOLD to exit You cannot enter a name using this option If you already have a number stored in bin 20
34. in your mailbox your Voice Mail soft key shows display telephone or 34 Button Super Display telephone The new mes sage count resets to 00 as soon as you call your mailbox regardless of whether you listened to your new messages The message count returns when you get new messages 189 Voice Mail Calling Your Mailbox To call your mailbox Your MW key and Ring Message lamp flash fast when you have new messages in your mailbox 1 Press VmMoo or V MAIL 00 7 MW Press ICM Press then dial the Voice Mail master number e g 700 followed by your mailbox number Your mailbox number is normally the same as your extension number You may optionally dial a co worker s mailbox or use this procedure to call your mailbox from a co worker s phone Lift handset for privacy If requested by Voice Mail enter your security code Your Ring Message lamp will go out after you call your mailbox Your MW key will be on while you are connected to your mailbox To hang up after calling your mailbox MW 1 Press Your MW key will go out 190 Voice Mail Leaving a Message To leave a message in the mailbox of an unanswered extension The extension you call can be busy in Do Not Disturb or unanswered MW 1 Press _ or LEJ The Voice Mail system will prompt you to leave a message Forwarding Calls to your Mailbox To activate or cancel Call Forwarding 1 Press _ and dial 3
35. into a Personal Speed Dial bin 701 720 You must do this before proceeding to step 2 below For example the following sequence programs the number 12039265400 with the name NEC to go out over line group 0 77 701 HOLD 90 HOLD 12039265400 HOLD 62 32 23 HOLD SPK 2 Press co key and dial 3 ABC 3 Dial and enter the Personal Speed bin number you programmed in step 1 above HOLD 4 Select the Call Forwarding type Dial 2 to forward all calls Dial 8 to forward just outside calls Your DND key flashes To cancel Call Forwarding Off Premise 1 Press _ and dial Lo Your DND key goes out 30 Call Screening with IntraMail With IntraMail screen If you have a display keyset Call listen to a Voice Mail Screening lets you listen to message while it is being screen a voice mail message as it is being left in your IntraMail mailbox Call Screening emulates a standard home answering machine in addition to providing more control when handling incoming messages Similar to Personal Answering Machine Emulation you can listen as the message is being left intercept the call or end the screen and have the message recorded private ly Unlike Personal Answering Machine emulation Call Screening does not require you to forward your calls immediately to voice mail Your telephone s display automatically shows the Call Screening soft key options as soon as the recording
36. most advanced features because the function of the soft keys changes as you process your calls For example while you re on an outside call just press PARK to park your call in an orbit Basic Soft Key instruction is included in this guide Refer to the Soft Key Glossary P N 80000GLO for more on your Interactive Soft Keys Alphanumeric Display Contrast Control When your telephone is idle except on 34 Button Super Display you can control the contrast of your telephone display To adjust your display contrast VOL A Y vV L 1 Press or e If the contrast adjustment doesn t work your phone may be in the Music on Hold mode Press HOLD and try again Attendant Position Une See ee If you are an attendant also called system s call processing an operator you are the system s call processing focal point In addition to all the features of the standard keyset your attendant extension also has the following unique features Initially only your attendant extension has these capabilities Refer to the indi vidual feature for the specifics focal point You can break into a co worker s established call e You can dial a code to access an individual outside line In an emergency you can release disconnect another user s active outside call o If your telephone has a programmed Night Key you can press it to put the system in the Night Mode J Remove problem outside lines from servi
37. off You hear a single beep in your speaker and the voice of the calling party The ICM MIC and SPK keys are on 1 To answer the voice announcement lift the handset MIC Press to turn Handsfree Reply back on for this call only Using the Handsfree Reply Soft Key at your Super Display Telephone You can press your LLES soft key to turn off your tele phone s Handsfree microphone for incoming Intercom calls To turn off your telephone s microphone for Incoming Intercom calls 1 Press LAMOG You see 136 Microphone Mute 2 Press LEGAS You see HF REPLY ON ON OFF The first line of the display indicates whether Handsfree Reply is on or off 3 To turn Handsfree Reply on if it is off press ON To turn Handsfree Reply off if it is on press OFF f When you answer a voice announced Intercom call if Handsfree Reply is off You hear a single beep in your speaker and the voice of the calling party The ICM MIC and SPK keys are on 1 To answer the voice announcement lift the handset MIC Press to turn Handsfree Reply back on for this call only 137 Monitor Silent Monitor Monitor a co worker s conversation without Monitor lets you listen to the con versation at a busy co worker s them knowing you are on extension Your busy co worker the phone 138 and their caller have no indication that you are on the call This fea ture could help you if
38. on a tandem call Use this procedure to rejoin a Conference already in progress 1 Press line key for busy line ICM Press and dial the line s Direct Line Access code e g 101 for line 1 GHI 2 Dial or press BARG Time and Date The time and date shows on all telephone displays The time and date appear on all telephone displays in your system Follow the User Programmable Feature steps referenced below if you need to reset the system time and date e g after the Daylight Savings Time change User Programmable Feature TD Change your system s time and date See User Programmable Features at the end of this guide for more 180 Transfer Send the outside call you Transfer permits you to send your active outside call to a co worker Ring Group UCD Hunting Group or Voice Mail With Transfer you can quickly send a call to the desired co worker A call you Transfer automatically recalls to you if not picked up at the Transfer destination If you don t answer the recall the call will ring other co workers or the atten dant This assures that you do not lose or inadvertently abandon your transfers are on to a co worker Your telephone system allows the following types of transfers J With Screened Transfer you announce the call to the destina tion before hanging up to complete the Transfer With Unscreened Transfer you Transfer the call without making an announcement
39. right away to Do Not Disturb Override allows a co worker in Do Not you to override another exten Disturb sion s Do Not Disturb You can get through to a co worker right away while their phone is in Do Not Disturb To use this option you must have DND Override enabled in your Class of Service or be a Hotline partner for your co worker Check with your Communications Manager To use Do Not Disturb Override 1 Dial your co worker 2 When you hear DND tone and see DO NOT DISTURB in your telephone s display Press KAMEL LALKAMI G at Super Display Dia J 3 The system automatically places a ringing Intercom call to your co worker If you hear busy or ring busy tone after step 2 your co worker is busy on a call 92 Door Box Use a Door Box to The Door Box is a self contained Intercom unit you can use to mon entrance door itor an entrance door A visitor at your door can press the Door Box call button like a door bell The Door Box then sends chimes to all telephones programmed to receive chimes If the Door Box chimes ring your phone you can talk to the visitor at the door just by lifting the handset remotely monitor an The Door Box is convenient to have at a delivery entrance for example You don t need to have a co worker monitor the deliv ery entrance just answer the Door Box chimes instead If your telephone receives Door Box chimes you may also be able to remotely open and close
40. the entrance door Ask your Communications Manager if you have this set up If you do after answering the Door Box chimes you just press your FLASH key or a soft key to open the door To place a call to the Door Box ICM 1 Press 2 2 Dial the Door Box extension number To answer the Door Box chimes i e to answer a call from the Door Box SPK 1 Lift handset or press o If you are an attendant you ll need a Call Coverage key for the Door Box Ring Group to be able to answer Door Box calls Check with your Communications Manager If you hear Door Box chimes over the Paging speakers you may be able to dial 0 to answer the Door Box 93 Door Box To remotely open or close your entrance door FLASH 1 To open the door press O or REE FLASH To close the door press L again or KAKOSA To place a call from the Door Box 1 Press the Door Box call button 2 When someone inside the building answers your call speak toward the Door Box 94 Extension Locking Secure your phone when oe Use Extension Locking to secure you must leave your desk your phone when you leave your office You may want to do this if your phone has Toll Restriction and Class of Service options enabled that could be easily abused While locked the restric tions set up in Class of Service 15 and Toll Level 7 are in force at your extension When you return just unlock your extension to return it to normal operation
41. the higher numbered bin 6 Press another Personal Speed Dial Key SPK Press to exit CE User Programmable Feature SI KP Fel Change your Programmable Function Key assignments See User Programmable Features at the end of this guide for more 156 Removing Lines and Extensions Temporarily remove problem extensions and You can remove problem outside A z lines and co worker s extensions lines from service until from service This helps ensure they can be repaired maximum system performance Normally this capability is reserved for attendants and supervisors For example the atten dant can busy out a noisy line or faulty extension until service personnel can repair the problem The line or extension appears busy to callers Ask your Communications Manager if you can use this feature To remove or return an extension or line to service 1 Press Cam and dial Lo 2 Dial the number of the extension you want to remove or return to service e g 300 Dial the number of the outside line you want to remove or return to service e g 101 GHI 3 Dial to to return MNO Dial to remove SPK 4 Press to hang up 157 Reverse Voice Over Privately call a co worker While on a handset call Reverse Voice Over lets you make a pri your handset vate Intercom call to an idle co worker You just press and hold down your Reverse Voice Over key to make the private call Your initial c
42. to the frequency of use of the member extensions The first extension rung is the member that has been idle the longest The last extension rung is the extension that has been idle the shortest If you are part of a Call Center you may be in a UCD hunting group To temporarily install or remove your extension from your UCD Group ICM JK 1 Press and dial 6 then GHI 2 Dial to return your extension to your group or MNO Dial 6 to remove your extension from your group 103 Flash Make a new call without While on a call Flash lets you get losing your line or access dial tone for a new call without unique features from your losing your line You may also be able to use Flash to access unique features on your outside lines Check with your Communications Manager to find out if your outside lines offer any unique features phone company To Flash the line you are on FLASH 1 Press C After a brief interruption you ll hear dial tone for a new call 2 Dial your new call You may also be able to dial codes that let you use unique features provided by your outside lines 104 Forced Trunk Disconnect Disconnect a co worker s olicidercallintan Forced Trunk Disconnect allows you to disconnect release anoth emergency er extension s active outside call This is a powerful feature that lets you access a busy line in an emergency when no other outside lines are available Normally
43. vide productivity enhancements like Make Call with Caller ID With Make Call you can return a call to someone who left you a message without knowing your caller s phone number Your Communications Manager can tell you if you have this capability Second Call Caller ID While you are busy on a call your telephone display can show you the Caller ID information for a waiting call If you receive Camp On tones or Off Hook Ringing for a call you can also receive the Second Call Caller ID Check with your Communications manager to see if you have this feature Third Party Caller ID Check Third Party Caller ID Check allows you to see the Caller ID infor mation for a co worker s call Check with your Communications Manager for more about Third Party Caller ID Check 40 Caller ID To cancel the Caller ID display and return your phone to its normal display You can only do this while you re on a call not while your phone is ringing CLEAR 1 Press oo To turn the Caller ID display back on after you press CLEAR to cancel it CLEAR 1 Press oo The display the Caller ID information for a co worker s i e a third party call CHECK ICM 1 Press fi Coo 2 Press the key for the call you want to check You can press a line key loop key Hotline key or Call Coverage key Press a line key while the call is ringing or con nected to the third party Press a loop key while the call is ringing the
44. worker can pick it up After parking a call you can Page for the co worker and hang up Your co worker then dials a code to pick up their call their calls If a call you Park is not retrieved it will recall to you Your Communications Manager can tell you what the recall time is for System Park orbits 60 67 The recall time for orbits 68 and 69 is fixed at 5 minutes System Park To Park a call in a System Park Orbit Standard Operation ICM 1 While on an outside call press 2 Dial 2 and the System Park Orbit 60 69 3 Hang up N e Using Your Soft Keys 1 While on an outside call press PARK 2 Press SYS J 3 Dial the System Park Orbit 0 9 and hang up 145 Park To retrieve a call from a System Park Orbit Standard Operation iF 2 1 N 3 ICM Press Dial and the System Park Orbit 60 69 Using Your Soft Keys ICM Press _ and press PKUP Press SYS Dial the System Park Orbit 0 9 and hang up Personal Park To Park a call at a co worker s extension using Personal Park Standard Operation T 146 ICM While on an outside call press Dial C9 Q9 Dial the number of the extension at which you want to Park the call Park Using Your Soft Keys 1 While on an outside call press PARK 2 Press PERS 3 Dial a co worker s extension number and hang up To retrieve a call parked at a co work
45. you are a service department supervisor for example You could listen to the questions that your department s callers ask without disturbing the service call I CAUTION Monitor provides no warning tones prior to intrusion Monitor may be interpreted as an invasion of privacy To Monitor a call 1 Call busy co worker MNO Dial or press MON Listen to the conversation in progress Hang up when you are done Name Programming Program your extension s You can customize your exten name from your telephone sion s name When you place an Intercom call the name you enter shows on your co worker s dis play If you are an attendant you may also be able to program a co worker s name as well as the name for a ring Group or UCD Hunting Group Check with your Communications Manager To program your extension s name I 3 At a 22 or 34 Button Display Telephone Press MEIN MA A MG At a Super Display Telephone Press GER TE Follow the instructions in the Name Programming chart on the next page CONF Press C to exit To program a name for a co worker s extension 1 You must have Access Level 4 or 5 to do this At a 22 or 34 Button Display Telephone Press BAU MEA A NA At a Super Display Telephone Press GER TA When you see EXT 3xx enter the number of the exten sion you want to program HOLD You can optionally enter a Ring Group or UCD Gr
46. 4 DND options 1 This includes incoming outside calls off hook ringing Call Coverage and Group Call Pickup Key ringing transferred outside calls and recalls 2 This includes Intercom calls transferred calls and Paging announcements 3 This includes all calls blocked by options 1 and 2 0 If you have a Direct Inward Line DIL on your phone acti vating DND will put your DIL into the Night Mode Call Forwarding has priority over Do Not Disturb If you enable both simultaneously Call Forwarding is in force Do Not Disturb at your 22 Button or 34 Button Telephone To enable or disable DND SPK 1 Do not lift the handset or press o DND 2 Press J You see 88 Do Not Disturb DND TYPE 0OFF OFF EXT ICM ALL The first line of the display shows the currently selected DND type 3 Select the soft key for the DND type you want to select Dial a digit 0 3 for the DND type you want to select 1 or Incoming outside calls blocked 2 or a Incoming Intercom calls blocked 3 or EM A11 calls blocked 0 or Kia Cancels DND If you are on a call or anytime your phone is not idle pressing DND automatically enables DND for all calls type 3 If DND is enabled pressing DND automatically disables DND When DND types 2 or 3 are enabled Intercom callers hear DND tone and see DO NOT DIS TURB in their telephone s display If you don t make an entry for 10 seconds If DND is disabl
47. Ask your Communications Manager for more about Extension Locking Locking and Unlocking Your Extension To lock your extension 1 Press _ and dial 8 Your DND key winks on while your extension is locked In addition you hear pulsating Intercom dial tone when you press ICM To unlock your extension ICM 1 Press J You hear pulsating Intercom dial tone 2 Dial 5 At a 22 or 34 Button Display telephone you see UNLOCK EXTENSION ENTER PIN CODE At a Super Display Telephone you see 95 Extension Locking 3 Enter your PIN number Ho When entering your PIN number CLEAR erases your entire entry LND backspaces over erases the last digit entered Entering or Changing Your PIN Number To enter your PIN number if you don t have one assigned to your extension ICM 1 Press CL 2 Dial 6 At a 22 or 34 Button Display Telephone you see USER PIN PROGRAMMING ENTER NEW PIN At a Super Display Telephone you see 96 Extension Locking RAMMING 3 Enter your new PIN number Hoo At a 22 or 34 Button Display Telephone you see USER PIN PROGRAMMING REENTER NEW PIN At a Super Display Telephone you see USER PIN PROGRAMMING REENTER NEW PIN 4 To confirm your entry reenter the PIN number you just entered in step 3 above HOLD At a 22 or 34 Button Display Telephone you see NEW PIN ACCEPTED EXIT At a Super Display Telephone you
48. Forced Trunk Disconnect is reserved only for attendants and supervisors I CAUTION Forced Trunk Disconnect abruptly terminates the active call on the outside line Only use this feature in an emergency when no other outside lines are available To disconnect a busy outside line 1 Press line key for busy outside line Line keys are red when busy ICM Press _ and dial the line s Line Access Code e g 101 for line 1 2 Dial to disconnect the line Press a DISC The line key goes out and you hear Intercom dial tone To place a call after using Forced Trunk Disconnect You hear Intercom dial tone after step 2 above 1 Hang up 2 Press the line key and dial your number 105 Group Call Pickup Easily answer a call You and some of your co workers ringing a Pickup Group may be in a Pickup Group so you even if you don t know can easily answer each other s calls If you hear a co worker s phone ringing for example you can intercept their call by dialing a code or pressing your Group Call Pickup key Ask your Communications Manager if you are in a Pickup Group and if you have any Group Call Pickup keys which phone is ringing Group Call Pickup can answer the following types of ringing calls Intercom calls Transferred outside calls Direct Inward Lines Calls on lines assigned to the Pickup Group To answer a call ringing a phone in your Pickup Group 1 Lift handset
49. If requested by Voice Mail enter the security code for the Message Center mailbox To Transfer a call to the Message Center 1 When on an Intercom or outside call press the Message Center key 2 Hang up Your caller will be prompted to leave a message in the Message Center mailbox 198 Voice Mail For Your Notes 199 Voice Over Get through to a co worker busy on a Voice Over lets you get through to a co worker busy on a handset handset call without call With Voice Over the person you call hears an alert tone fol lowed by your voice They can respond to you without being heard by their original caller They can also easily switch between you and their first caller interrupting their call Voice Over could help a lawyer for example waiting for an urgent call While on a call with another client the lawyer s paralegal could announce the urgent call as soon as it comes in The lawyer could then give the paralegal instructions on how to handle the sit uation all without the original client hearing the conversation To initiate a Voice Over to a busy extension You can only leave a Voice Over if you hear busy ring tone 1 Dial 9 or press VOVR You hear two beeps then you can speak with your co worker To respond to a Voice Over alert tone at your extension You hear two beeps while on a handset call MIC 1 Press and hold GJ Release your MIC key to talk to your initial caller
50. K PKUP LINE EXIT 4 Select the type of key you want to program The ring type you select in the next step will be assigned to the key you press in this step After you make your selection the keys of the chosen type will illuminate 78 Distinctive Ringing 5 Press one key of the type you selected above You see example for Line Key 01 shown below Key OL Day Ring Ring Type Standard Dial to select Ring Type A ABC Dial to select Ring Type B DEF Dial to select Ring Type C Dial select Standard i e normal ringing for this type of call ez 6 Press another key to program it or we exit To set up Key Ring Override for your super display telephone Your extension s Class of Service may block you from doing this Ask your Communications Manager 5 16 WED amp 02AM 1 While your phone is idle press aL You see 79 Distinctive Ringing l 2 SAT 12 27AM OVERAGE C UP 4 Select the type of key you want to program The ring type you select in the next step will be assigned to the key you press in this step After you make your selection the keys of the chosen type will illuminate 80 Distinctive Ringing 5 Press one key of the type you selected above You see example for Line Key 01 shown below Key OL Day Ring Ring Type Standard Dial to select Ring Type A ABC Dial to select Ring Type B DEF Dial t
51. ace a call to your Hotline partner 1 Press your Hotline key To Transfer your outside call to your Hotline partner 1 While on the call press your Hotline key 2 Announce the call and hang up Hang up to have the call wait at your Hotline partner unannounced To answer a call from your Hotline partner 1 Speak toward your phone CF User Programmable Feature Dey O S HL sT Change your Hotline key assignments See User Programmable Features at the end of this guide for more 118 Idle Menu Soft Keys Super Display Tailor your Super Display o i r eg ou have a Super Displa idle menu soft keys to Telephone you a cones meet your needs your idle menu soft keys The first chart below shows the default idle menu soft key assignments The chart on the next page shows all the available idle mode soft keys their definitions and the related programming codes User Programmable Feature est ie i SS Poe HSM a 7 Customize your Super Display telephone idle menu soft keys See User Programmable Features at the end of this guide for more Super Display Telephone Default Idle Menu Soft Key Assignments Key Display Display Key 1 DIRECTORY BLANK 7 2 PROGRAM BLANK 8 3 V MAIL BLANK 9 4 CALLS SP DIAL 1 10 5 PAGE SP DIAL 2 11 6 BLANK BLANK 12 119 Idle Menu Soft Keys Super Display Super Display Telephone Idle Menu Soft Key Option
52. al 2049265410 You see VOL__ 2 Press until you see 3 Dial 3 You see Vv VoL 3 4 Press until you see OPER 5 Dial You see Y VOL 6 Press CA until the entire number displays to the left of the cursor 7 Press a line key to dial the number 2049265410 20 9265410 203 265410 20392654 0 203926540 2039265400 Direct Station Selection DSS Quickly place and Transfer calls to co workers If the DSS feature is enabled for your phone all your Programmable Function Keys become DSS keys when you press ICM This gives you one button Intercom access and Transfer to co work ers If this key toggling operation is not desirable consider using the Hotline or Call Coverage Keys features instead DSS keys also show the status of the assigned extension DSS Key Flash Rates When the key is The covered extension is Off Idle or not installed On Busy or ringing Flashing Fast In Do Not Disturb To place a call to a co worker using a DSS key ICM 1 Press 2 Press DSS key for the co worker you want to call To Transfer an outside call to a co worker using a DSS key ICM 1 Place or answer outside call then press J Your DSS keys show the status of the extensions to which they are assigned 2 Press DSS key for co worker 3 Hang up to have the Transfer go through unscreened To screen first wait for the called party to answer User Programmable Feature La
53. all 3 5 26403 50s 0 3 9st eee wean wae aes 183 Trunk Line Queuing and Callback cccceeeeeeeeee 184 Line Queuing Priority 0 00005 184 User Programmable Features cssssssvscccssrresvvsceeee 186 Voice Mall ssisssisssisiiscasesaxteneainiamunannmenndee Calling Your Mailbox 0 000000 2000 190 Leaving a Message 00 cee eee eee eee 191 Forwarding Calls to your Mailbox 191 Transferring Calls toa Mailbox 192 Conversation Record 0 0 eee eee 193 Personal Answering Machine Emulation 193 Checking Your Messages 000 eee 198 Message Center Mailbox 000005 198 VOICE OVE sssisicds senses cvassaieaecrenctensesesenesbesarnoereascssesssseioss 200 Volume and Contrast CONtrOl sssessseeeerrereesseeees 201 Volume Control scree Eee bE OE OE 201 Contrast Control oes seses teses asees ciias 203 Walking Class of Service eeessesesssssrssssresessesesssssseseee 204 Account Codes Your system may use Account Codes are codes that you Account Codes to dial to categorize and or restrict categorize or restrict outside calls You can dial an 5 Account Code while placing a outside calls call or while on a call There are three types of Account Codes Optional Account Codes allow you to enter an Account Code while placing an outside call or anytime while on a call These are optional codes you
54. all Forwarding GHI 2 Dial or press ETE for can Forwarding Immediate You see Enter DSS or EXT Call FWD Immediate MNO Dial or press EN for Call Forwarding No Answer You see Enter DSS or EXT Call FWD RNA ABC Dial or press EN for call Forwarding Busy No Answer You see Enter DSS or EXT Call FWD RNA BUSY Dial or press DTS O for Off Premise Call Forwarding See Call Forwarding Off Premise on page 21 for more You see CALL FWD OFF PREMISE BIN NUM VIEW EXIT Call Forwarding PORS Dial or press UIA EMH for Personal Answering Machine Emulation See Voice Mail on page 188 for more You see Enter FWD Option ALL TRNK EXIT CNCL TUV Dial or press KA EEJ to select a Selectable Display Message See Selectable Display Messaging on page 163 for more Dial destination extension or 0 or 01 04 for your operator Dial the Voice Mail master number MW Press J Select the Call Forwarding type Dial 2 or press to forward all calls Dial 8 or press to forward just outside calls If you forward your calls immediately to a co worker only the user at the forwarding destination can call you on the Intercom Call Forwarding To cancel Call Forwarding ICM DEF 1 Press 2 and dial 3 or press your Call Forwarding key CLEAR Press Ld PGM LAAU You see Select Call FWD type NONE EXIT MORE 2 Dial o press l ei Or press KNE to cancel Call Forwarding
55. aller cannot hear the Reverse Voice Over private Intercom conversation The private Intercom call continues until you release your Reverse Voice Over key Your initial call can be an outside call or an Intercom call to a co worker while you re busy on If you are a salesperson for example Reverse Voice Over can help you while placing a call to an important client You can talk to the client and give special instructions to an assistant all without interrupting your initial client call You can have Reverse Voice Over keys for more than one co worker Ask your Communications Manager if you have any of these keys While your telephone is idle your Reverse Voice Over key func tions the same as a Hotline key You cannot however use it to Transfer calls The key shows at a glance the status of your co worker s extension Reverse Voice Over Key Flash Rates When the key is The covered extension is Off Idle or not installed On Busy or ringing Flashing Fast In Do Not Disturb for Intercom calls option 2 or all calls option 3 Wink Off In Do Not Disturb for outside calls option 1 158 Reverse Voice Over To place a Reverse Voice Over call 1 While on a handset call press and hold your Reverse Voice Over key You hear two beeps then conversation with your co worker in your handset Your Voice Over key lights red To return to your initial caller 1 Release your Reverse Voice Over key Conver
56. bin keys If you have a 34 Button Super Display Telephone this is the location of your 10 Speed Dial bin keys 173 Speed Dial To program a Personal Speed Dial number PORS PORS 1 Press and dial Z Press PGM SPD 2 Dial the personal bin number normally 701 720 Press a Personal Speed Dial key for bins 1 10 DIAL Press C a Personal Speed Dial key for bins 11 20 3 Press How 4 Enter the line number you want the system to use when dialing your stored number e g 1 for line 1 Enter the line group number you want the system to use when dialing your stored number e g 90 for group 0 ICM Press _ if you want to enter Intercom codes 5 Press foo 6 Enter the number you want to store up to 16 digits long You can enter any combination of the digits 0 9 and To insert a pause in your Speed Dial number press MIC To insert a Flash in your Speed Dial number press FLASH These entries count as digits Press LoL 8 Enter a name for the Speed Dial number See Entering Speed Dial Names on page 176 for more 174 Speed Dial 9 Press foro 10 Repeat from step 2 to program another bin number SPK Press to exit To dial a Personal Speed Dial number ICM 1 Press and dial 2 2 Dial the personal bin number normally 701 720 Press a Personal Speed Dial key for bins 1 10 DIAL Press C a Personal Speed Dial key for bins 11 21
57. ce then return them to service once the problem is corrected e You can wait in line for a busy trunk line to become free To call an attendant extension ICM 1 Press i OPER 2 Dial oO If your system has more than one operator you may have to dial 01 04 instead You can also dial the attendant s extension number e g 300 Attendant Position Attendant Call Queuing Attendant Call Queuing helps minimize congestion if your atten dant extension is the overflow destination for unanswered calls As an attendant your extension is never busy to your co workers Instead an unlimited number of Intercom calls can queue i e wait in line for you to become free These calls wait on your Operator Call Key which is the last Programmable Function Key on your telephone This key is off when you re available and winks on red when co workers are trying to get through To answer a call on your Operator Call Key Your Operator Call Key winks on red when a call is waiting 1 Press your Operator Call Key Normally this places your active outside call on Hold and answers the waiting call Auto Redial Redial a busy outside Auto Redial periodically redials a busy outside number If you place an outside call and the call recipi ent is busy you can press a soft key to enable Auto Redial You don t have to retry the number hoping it will go through number automatically Auto Redial will
58. ct a line for the call If you have a Save Number Dialed key you can skip this step and have the system select a line for you 2 Press RISDA or your Save Number Dialed key The stored number dials out If the outside line accessed is busy you may be able to dial 2 and wait for the line to become free 162 Selectable Display Messaging While you re away from You can select a preprogrammed our phone displa 5 eal Selectable Display Message for telephone callers can your extension Your display tele receive personalized text phone callers see the selected message when they call your messages you set up extension Selectable Display Messaging provides you with per sonalized text messaging For example you can select the mes sage GONE FOR THE DAY Any co worker calling from a dis play telephone sees the message Other than displaying your mes sage the call goes through normally There are 16 Selectable Display Messages 01 16 and each mes sage can be up to 20 characters long When your system is first installed you have the following standard messages although they may have been changed during installation Message Number Message OT nae ase AE CALL 0 e 2 stoi te eee eben BACK BY O03 rice Ja eeers MEETING IN ROOM OA renens nan OUT TO LUNCH O58 dearasieed GONE FOR THE DAY O06 wutas ttt ee ed ON VACATION OF gueeieores ON BUSINESS TRIP OS Gated easy ve seeds IN A MEETING OO cat ete t
59. don t have to enter them Forced Account Codes require you to enter an Account Code every time you place an outside call If you don t enter a code you can t place the call Your system may have Forced Account Codes optionally enabled only for long distance calls With Verified Account Codes the system compares the Account Code you dial with the codes programmed into the system If the code matches your call goes through Verified Account Codes apply only to Forced Account Codes To enter an Optional Unforced Account Code 1 Place or answer an outside call 2 Dial press Kasei Gta I or press your Account Code Programmable Function Key Your Communications Manager can tell which options are available to you 3 Enter your Account Code up to 10 digits using 0 9 4 Dial press Eao LSZ or press your Account Code Programmable Function Key Account Codes 4 Outgoing call only Dial your outside number To enter a Forced Account Code 1 Access a line for an outside call any method you prefer You hear three beeps indicating that you must enter an Account Code 2 Enter your Account Code up to 10 digits using 0 9 If your system uses Verified Account Codes you must enter a code that is stored in your system 3 Dial 2 press Kasedi Gta AT or press your Account Code Programmable Function Key Your Communications Manager can tell which options are available to you 4 Dia
60. e oe BLF Use this option to change your DSS key assignments The assignments you make take effect only if you have the DSS feature enabled See User Programmable Features at the end of this guide for more 57 Direct Station Selection Console Use your DSS Console Your optional DSS Console pro for one touch access to vides additional one button access co workers outside lines to co workers outside lines and and system features 58 system features If you do a lot of call processing your console will be a welcome convenience There are two types of DSS Consoles the 24 Button and the 110 Button Each console has the same capability limited by the number of available keys You can only have a DSS Console if you have a 34 Button Display or 34 Button Super Display telephone The following chart shows the available DSS Console key func tions and the Busy Lamp Field BLF flash rates for each key The chart also provides a brief guide on how to use the key Check with your Communications Manager to see which keys are assigned to your console By default 110 Button DSS Console keys 1 80 are Hotline keys to extensions 300 379 Keys 97 110 are reserved for special func tions like Page zones and Park orbits With the 24 Button DSS Console keys 1 24 are Hotline keys to extensions 300 323 See page 62 for more on the DSS Console default assignments Direct Station Selection Console DSS Console Key Assi
61. e O Off Hook Ringing 0 None Intercom options amp On V Voice Over 0 None Hotline Options C Camp On V Voice Over 0 None Paging Incoming VP 87 VP Y to enable or N to disable SPK to exit Prime Line Assignment PLA 752 PLA Press one of your flashing programmable keys or ICM SPK to exit Programmable Function Key Assignments KP 57 KP Press key you want to program HOLD ICM Press VOL Aor VOL to select key option HOLD Enter any additional data if required HOLD Press VOL A or VOL to select another key to program or CONF SPK to exit T To set up a Night System Mode System key press CLEAR instead of entering additional data Programmable Function Key Ringing RAC 722 Call Coverage Keys RAC Call Coverage Key repeatedly to select ringing mode SPK to exit Call Coverage Keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green RAL 725 Outside Line Keys mode SPK to Line keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green Night ring Slow flash green RAL Line Key repeatedly to select ringing RAP 727 Group Call Pickup Keys RAP Group Call Pickup Key repeatedly to select ringing mode SPK to exit Group Call Pickup Keys flash as follows Lamp only On red Imme diate ring On green Delay ring Fast flash green
62. ease Group cccccscssrrreeee 150 Privacy cae een rre SORE hee ee oe ee 150 Privacy Release Groups 20 eee eee 150 Programmable FUNCTION KeYS ccccccsessesesseeeeseooes 151 Check Key ceerde rea Mein Oe de 3a See 155 User Programmable Feature 156 Removing Lines and Extensions ssseeeseeeeeeeoes 157 Reverse Voice OVER as ci ssssissiastenideiesins issavasiieererintees 158 Ringing Line Preference iss sissesssesssssessssosssvesversceeveasess 160 Prime Line and Ringing Line Preference 160 User Programmable Feature 161 Save Number Dialed annnm 162 Selectable Display Messaging ccrssveresreseees 163 Selectable Display Messaging at your 22 Button or 34 Button Display Telephone 164 Selectable Display Messaging at your Super Display Telephone lt sx s 0 2 sc0 05 caste 2 RECE wegen ea EER 166 Entering Additional Characters 168 Speed DIA iiisccsscsessesioigcssoruesntnasivermaasouuasecueoenins 170 system Speed Dial os isre peeves eke a dew ew ees 170 Personal Speed Dial 00 2000 173 Entering Speed Dial Names 176 User Programmable Feature 176 Tandem Tuning ssicssssscstessrsscsssssiessseccssssesaninitsecsetserseal DD Time and Datern scsiheamasniiedwaussiiecaa SO User Programmable Feature 180 WANSTCR PEIE TOE A O EAE EN S Transfer Rec
63. ed the system automatically enables DND All Calls If DND is enabled the system automatically can cels DND Do Not Disturb at your Super Display Telephone To enable or disable DND SPK 1 Do not lift the handset or press o DND 2 Press _ You see 89 Do Not Disturb TYPE OFF ERNAL ERCOM DND OFF EXT INT ALL The first line of the display shows the currently selected DND type 3 Select the soft key for the DND type you want to select Dial a digit 0 3 for the DND type you want to select 0 or ae Cancels DND 1 or ERE Incoming outside calls blocked 2 or INTERCOM Incoming Intercom calls blocked 3 or M ai calls blocked If you are on a call or anytime your phone is not idle pressing DND automatically enables DND for all calls type 3 If DND is enabled pressing DND automatically disables DND When DND types 2 or 3 are enabled Intercom callers hear DND tone and see DO NOT DIS TURB in their telephone s display If you don t make an entry for 10 seconds If DND is disabled the system automatically enables DND All Calls If DND is enabled the system automatically can cels DND 90 Do Not Disturb To check your extension s DND type 1 Look at the second line of your display When you enable Do Not Disturb the display will show one of the following DND ALL DND EXTERNAL DND INTERCOM 91 Do Not Disturb Override Get through
64. en teh ton dt he OUT UNTIL TOO bass Gita ate Sukie Undefined Using the instructions that follow see step 3 you can easily scroll through all your system s messages to see which are most helpful to you You can append add characters to any message provided the total message does not exceed 20 characters The characters you add apply only to your own phone 163 Selectable Display Messaging Selectable Display Messaging at your 22 Button or 34 Button Display Telephone To select a Selectable Display Message ICM DEF 1 Press and dial 3 or press your Call Forwarding key Press PGM ear You see Enter Call FWD type IMM RNA BNA MORE Tuv 2 Dial or press A EEJ you see PROGRAM MESSAGE ENTER MESSAGE NUM 3 Dial the message number 01 16 VOL_ A VOL_ A Press Coo or CA to scroll through the available message numbers 4 Press to select the message A 5 Press C or E to scroll through the text of the available messages Press to program or append the message text 6 Enter any additional digits 164 The total number of digits characters in the mes sage cannot exceed 20 Use any valid characters digits or symbols just as if you were entering a Speed Dial or extension name Refer to the table below when entering digits 7 Press DND flashes To cancel Selectable Display Messaging 1 Press and dial or press your Call Forwarding key Press You see 2 Dial press L
65. er s extension Standard Operation ICM Press and dial x 2 Dial the number of the extension at which the call is Parked j Using Your Soft Keys ICM 1 Press 4 and press PKUP Press PERS J 3 Dial the number of the extension at which the call is Parked 147 Park Park Recall Your telephone display can show the type of call recalling as well as which co worker initially parked the call Following are the displays you see at your phone when a parked call is recalling In the first example the call was parked in system orbit 60 by extension 301 which does not have a name In the second example the call was parked in system orbit 60 by extension 300 which has the name ATTENDANT Park bO Recall STA 301 148 Prime Line Preference Get dial tone for a call Prime Line Preference allows you just by lifting the handset to get dial tone for a call just by lifting the handset You do not have to press a line key loop key or the ICM key first You can have Prime Line Preference for Intercom calls or outside lines regardless of whether you have a line or loop key for the outside line Check with your Communications Manager to find out if you have Prime Line Preference and which key on your phone if any is your Prime Line key Prime Line and Ringing Line Preference Ringing Line Preference has priority over Prime Line For example Ringing Line Preference will answer a ringing o
66. es Calls that you leave on Hold too long will recall to you if you forget to pick them up There are four types of Hold With System Hold an outside call you place on Hold flashes the line key at your co workers phones Any co worker with a flashing line key for the call can pick it up When you place a call on Exclusive Hold only you can pick up the call from Hold The line flashes on your phone but shows busy on your co workers phones Exclusive Hold is important if you don t want a co worker picking up your calls on Hold Automatic Hold allows you to be on an outside call activate a feature and automatically place the call on Hold You don t have to press the Hold key The system places your call on Hold when you press CONF ICM a Call Coverage key or a Hotline key You can also place an Intercom call on Hold Your Intercom call on Hold does not indicate on any other telephone 115 Hold To place an outside call on System Hold 1 Press foo 2 Hang up The line will recall with a distinctive double wink flash rate if you leave it on Hold too long To pick up an outside call on System Hold 1 Press the flashing line key To pick up an outside call that a co worker has placed on System Hold if you don t have a line key for the call ICM 1 Press 2 2 Dial followed by the line number e g 01 for line 1 To place an outside call on Exclusive Hold HOLD 1 Press HOLD twice T
67. es Ring Set 1 84 Distinctive Ringing 5 When you see Default Ring eS Are You Sure Y Dial 9 for yes or confirm your selection or Dial 6 for no to exit without making a selection SPK 7 Press _ to exit To store your customized ringing as a default Ring Tone Set from your Super Display telephone This option is only available at Super Display telephones 5 16 WED 4 02AM 1 While your phone is idle press Lalli GX DERE You see 85 Distinctive Ringing t Ring Types ADMIN 2 Press ADMIN You see Ring Type Admin Password 3 Enter the System Administrator 0000 System Administrator 2 9999 or Installer 372000 password You see 4 Enter the number of the default Ring Set 1 3 to which you want to save your phone s configuration 86 Distinctive Ringing 5 When you see Default Ring types Are You Sure Y Dial 9 for yes to confirm your selection or Dial 6 for no to exit without making a selection SPK 6 Press _ to exit 87 Do Not Disturb Work by your phone Use Do Not Disturb DND to block incoming calls Off Hook calls and announcements Signaling and Paging announce ments With DND activated incoming calls will still flash your line keys and you can use your phone in the normal manner for placing and processing calls undisturbed by incoming Do Not Disturb provides the following
68. f your phone s Handsfree or hearing the conversation handset microphone at any time Microphone Mute prevents your callers from hearing conversations in your work area You can use Microphone Mute while you are busy on the phone in DND or while a call is ringing The microphone stays off until you turn it back on office without your caller If you place a voice announced Intercom call to a co worker while their microphone is muted you hear a single beep If their microphone is not muted you will hear two beeps To activate Microphone Mute MIC 1 Press Your MIC key goes on You can do this any time while on the phone or while your phone is idle To deactivate Microphone Mute MIC 1 Press Your MIC key goes off Using the Handsfree Reply Soft Key at your 22 Button or 34 Button Display Telephone You can press your CHA soft key to turn off your telephone s Handsfree microphone for incoming Intercom calls To turn off your telephone s microphone for Incoming Intercom calls 1 Press PGM MORE You see 135 Microphone Mute l l FRI 11 10AM HFRP RING VOL MORE 2 Press HERP You see HF REPLY ON ON OFF EXIT The first line of the display indicates whether Handsfree Reply is on or off 3 To turn Handsfree Reply on if it is off press ON To turn Handsfree Reply off if it is on press OFF When you answer a voice announced Intercom call if Handsfree Reply is
69. g The name shows in your telephone s display as the Speed Dial number dials out Speed Dial can store outside numbers and Intercom digits This capability to store Intercom digits provides you with one touch access to features you use most often For example you can have a Personal Speed Dial bin that simplifies forwarding calls to Voice Mail or a co worker Pressing ST NRE or EGSA at your 34 Button Super Display telephone will show the first 10 characters of the name for the associated Personal Speed Dial bin If you don t have names programmed your phone will show the first 10 digits of the stored number instead System Speed Dial 170 System Speed Dial gives you and your co workers access to the same set of stored numbers Your system can have up to 1000 System Speed Dial numbers depending on how it was set up dur ing installation Check with your Communications Manager for more about your System Speed Dial numbers Speed Dial To program a System Speed Dial number Normally only attendants and supervisors can store System Speed Dial numbers Find out from your Communications Manager if you can PORS 1 Press and dial Z Press PGM SPD 2 Dial the system bin number normally 200 299 3 Press row 4 Enter the line number you want the system to use when dialing your stored number e g 1 for line 1 Enter the line group number you want the system to use when dialing your stored nu
70. g for outside calls from your super display telephone Your extension s Class of Service may block you from doing this Ask your Communications Manager 5 16 WED 4 02AM 1 While your phone is idle press ditoel You see 2 Press RING You see 76 3 4 5 Distinctive Ringing Press BESTE 10 change the ringing for your out side calls Extension Override You see Select the outside call ringing mode you want to change Press BRLXAGINIEE for day mode calls Press AKELE for night mode calls Press MATAME for delay ring calls You see example shown if you select day ringing ay Ring Type LINE L A i D R R R C T IN ING C O LINE Select a ring type option Press ENWYN ENEH o ENKA or Press LAASI to have ringing follow the system default SPK Press to hang up 77 Distinctive Ringing Key Ring Override T amp T Set up Unique Ringing for your Line Call Coverage and Group Call Pickup Keys To set up Key Ring Override for your 22 button or 34 but ton display telephone Your extension s Class of Service may block you from doing this Ask your Communications Manager l 1 THU 5 15PM DIR PGM VMNOO CLO4 1 While your phone is idle press BAU You see l 4 THU 5 15PM CFWD RING SPD MORE 2 Press ENA You see l l THU 5 15PM ASGN CNFG KE XIT 3 To set up Key Ring Override press LEI You see L 1 THU 5 15PM CC
71. gnments Account Code BLF w cg eceseeedes BEF Ee eee sew pees BLES seregre siert Conversation Record BLF ice asisg ectenrae Group Pickup BEEPS seee Sites eres BLF sed gin i sted aes Paa Off Account Code inactive On Account Code active for call Fast Flash Account Code entry mode Press to enter Account Code then press again to return to call Off Co worker idle On Co worker busy Fast Flash Co worker in DND Press to call co worker or pick up ring ing call 27 Off Call Forwarding disabled Fast Flash Extension in Call Forwarding programming mode Wink Off Call Forwarding enabled While idle enters Call Forward pro gramming mode While busy switches Call Forwarding on and off P Off Recording Off On Recording Being Set Up Fast Flash Recording On Press to record conversation in mailbox SOTE Off No call ringing group Slow Flash Call ringing group Press key to answer call ringing Pickup Group 28 Seeks Off Headset mode disabled On Headset mode enabled Press to enable disable headset mode 59 Direct Station Selection Console 60 DSS Console Key Assignments Cont d Hotline BEF srini eet BLF che tew spenen BEF cecegosmgress BEEPS sou cere ag o s Night Key BEF cerc eee ds Page Zones BEF E ssc ce ge bleneds Park Orbits BLE 25 congnea oak siirad Off Partner is idle On Partner is ringing or busy Fast Flash Partner in DND
72. ide call on Hold then hang up Place or answer a new outside call 3 Press your Split key to switch between your two calls 178 Tandem Trunking Join two callers in Conference leave the Tandem Trunking Unsupervised Conference allows you to join call and let their two outside callers in a conversation continue line to line Conference You can then drop out of the call leaving your callers in an unsupervised Conference You are no longer part of the conversation The Conference continues until either outside party hangs up Find out from your Communications Manager if you are able to set up an Unsupervised Conference To set up a tandem call Unsupervised Conference 1 2 3 Place or answer an outside call CONF Press C or KZN Place or answer another outside call CONF Press C or KZN to set up the Conference Hang up If the outside lines disconnect when you hang up in this step you do not have Tandem Trunking capability You can optionally press HOLD to place the Conference on Hold Your callers hear Music on Hold if installed while waiting on Hold Just press a line key then CONF again to reinstate the Conference To disconnect a tandem call using Forced Trunk Disconnect 1 2 Press line key for busy line ICM Press J and dial the line s Direct Line Access code e g 101 for line 1 Dial or press JEZ to disconnect the line 179 Tandem Trunking To Barge In
73. ie lene tye sess Off Account Code inactive On Account Code active for call Fast Flash Account Code entry mode ODP6ratiOn s es4 00 e074 a8 ver Press to enter Account Code then press again to return to call Key Code so ccieewsnaeeee Call Coverage Immediate Ring 06 Covered Extension e g 304 Call Coverage No Ring lamp only 07 Covered Extension e g 304 Call Coverage Delay Ring 08 Covered Extension e g 304 BLE tacegrte ten rte Off Co worker idle On Co worker busy Fast Flash Co worker in DND 2 or 3 Wink Off Co worker in DND 1 Operation Press to call co worker or pick up ring ing call Call Forwarding Key Code 27 e TE pains th ars EE EE T Off Call Forwarding disabled Fast Flash Extension in Call Forwarding programming mode Wink Off Call Forwarding enabled Operation While idle enters Call Forward pro gramming mode While busy switches Call Forwarding on and off K y Cod 22 eene saeee 16 1 Manual Timer or 2 Auto Timer BEF nas sinnda deen pam ee ee Off Call Timer off On Call Timer on Operation Press to start or stop Call Timer Conversation Record Key Code 17 BUR ea E ARE EA Off Recording Off On Recording Being Set Up Fast Flash Recording On Operation Press to record conversation in mailbox 152 Programmable Function Keys Programmable Function Key Assignments C
74. in the previ ous step To change the ringing pitch or pattern Ring Type 1l ICM RING TONE CADENCE CANCEL Dial 0 9 to select a new ring pitch or pattern You ll hear the pitch or pattern change after making your selection Press LZA to cancel and return to the previous step Press EAM to accept and return to the previous step Extension Override amp Change the Ringing of your Outside Calls To customize ringing for outside calls from your 22 button or 34 button display telephone Your extension s Class of Service may block you from doing this Ask your Communications Manager 74 5 Distinctive Ringing L 1 THU 5 15PM DIR PGM VMOO CLO4Y While your phone is idle press ETE You sce l 1 THU 5 15PM CFWD RING SPD MORE Press ENA You see l l THU SF ASGN CNFG KEY mun xU H T Press E amp M to change the ringing for your outside calls Extension Override You see l l THU 5 15PM DAY NGT DLY EXIT Select the outside call ringing mode you want to change Press for day mode calls Press for night mode calls Press for delay ring calls You see example shown if you select day ringing nay Sapa TRER ANE If you press MORE you see Day Ring Type LINE LINE ERIT MORE Select a ring type option EN BEd o K or Select LINE to have ringing follow the system default PK Press to hang up 75 Distinctive Ringing To customize ringin
75. ions Manager 5 16 WED 4 02AM 1 While your phone is idle press wa You see 3 Press MANEO You see 72 Distinctive Ringing I R R R R R From the displayed choices Press LERZ to change the sound of your Intercom ringing To make your Intercom calls ring use the VA User Programmable Feature Press UNESKON to change your Ring Group ringing Press MAZZAA to change the sound of your Hold Park and Transfer Recall ringing Press RING A ENEH or to change the sound of the Type A B or C ringing You ll use Type A B and C ringing when setting up Extension Override page 74 and Key Ring Override page 78 Press RAZMI to select one of the 3 default ringing setups 1 3 and cancel your custom settings When you select a ringing option in the previous step your phone plays the setting and displays your choice For example if you press Ee to change Intercom ringing you see Ring Type 1 ICM RING TONE CADENCE CANCEL 73 Distinctive Ringing For the option you choose to change Press WADMEmteh tS to change the ringing pitch then go to step 5 Press RGIS to change the ringing pattern then go to step 5 Press MAQUI to cancel your selection and return to the previous step Press SAVE to save your changes if you went to step gt and made any changes PK Press to exit 5 After pressing HADES or BEVIS NE
76. ive with an unre stricted phone you can walk to any phone in the building imple ment Walking Class of Service and dial without restriction After the phone goes idle Walking Class of Service remains in effect for 10 seconds This permits you to make multiple calls before the phone returns to its normal restrictions Ask your Communications Manager if you can use Walking Class of Service To enable Walking Class of Service at a co worker s extension ICM 1 Press _ 2 Dial Oo At a 22 or 34 Button Display Telephone you see WALKING COS ENTER EXTENSION At a Super Display Telephone you see Pies c COs NTER EXTENSION Walking Class of Service HOLD 3 Enter your own extension number ow When entering an extension or PIN number CLEAR erases your entire entry LND backspaces over erases the last digit entered At a 22 or 34 Button Display Telephone you see JSOL WALKING COS ENTER PIN CODE At a Super Display Telephone you see JOL WALKING COS ENTER PIN CODE 4 Enter your PIN number rou If your extension does not have a PIN number turn to Entering or Changing Your PIN Number on page 96 You must have a PIN number to use this feature If your extension does not have Walking Class of Service capability you will hear error tone 5 Place any call or use any feature allowed by your Toll Restriction and Class of Service settings You can place additional calls Wa
77. l your outside number Using Account Codes with Store and Forward To place an outside call when both Store and Forward and Forced Account Codes are enabled If Forced Account Codes are enabled only for long distance calls and you are placing a local call do not enter an Account Code Just dial the call normally WXYZ 1 Press m Dial 9 or optionally 90 98 OR Press Switched Loop key Dial line group number 0 8 OR Press Fixed Loop key 2 Dial number Wait for 3 beeps Enter Account Code 3 Wait 6 seconds dial or press LaSekeai LSe CODER Alphanumeric Display Display messages hel pee p If you have a 22 Button or you process calls identify 34 Button Display telephone it callers and customize provides a two line 20 character per line alphanumeric display The first line displays the date and time while idle and feature status messages The second line displays the Interactive Soft Key definitions features If you have a 34 Button Super Display telephone it provides an eight line 20 character per line alphanumeric display The first line displays the date and time while idle and feature status mes sages just like the 22 Button and 34 Button Display models Lines 2 8 display the comprehensive Interactive Soft Key definitions Interactive Soft Keys Interactive Soft Keys provide intuitive feature access You ll no longer have to remember feature codes to access your telephone s
78. le voice announce or ringing for your incoming Intercom calls See User Programmable Features at the end of this guide for more Using Your Soft Keys Ku uma N VAON Handsfree Answerback On Forced Intercom Ringing Off VAOFF Handsfree Answerback Off Forced Intercom Ringing On 110 Handsfree Automatic Handsfree With Automatic Handsfree you can place or answer a call Handsfree just by pressing a key You don t have to press SPK first Use Automatic Handsfree when you don t have a free hand to answer a call or use a feature Automatic Handsfree is available for Call Coverage and Hotline Keys Central Office Calls line and loop keys Dial Number Preview Directory Dialing Group Call Pickup Keys ICM key Intercom LND Last Number Redial Paging keys Park keys Personal Speed Dial bin keys Personal and System Speed Dial keys 111 Headset Compatibility Have the privacy of a handset call without having YOU can use a customer provided headset on your phone in place of to hold the handset the handset Like using Handsfree the headset frees up your hands for other work like typing on your computer In addition the headset provides privacy not available with Handsfree Ask your Communications Manager what types of headsets you can use with your phone To enable the headset mode 1 Unplug the telephone handset but leave it in the cradle 2 Plug in the headset 3 Press your Headset key
79. lking Class of Service will automatically deactivate after 10 seconds 205 For Your Notes 206 Your Super Display Telephone NEC 2 3 DIRECTORY PROGRAM 000000 0 000000 o LINE 1 LINE 2 LINE 3 LINE 4 LINES LINE 6 For Attendants ee ee eee eee ee rar rer Key 11 Night Key Key 24 Operator Call Key LINE 7 LINE 8 LINE 9 MINE 10 LINE 11 LINE 12 m nm ee ee ee ee EF Poe S FLASH Keys 13 24 are undefined for non attendants in DS2000 Keys 7 24 are undefined for non attendants in DS1000 e The Ring Message Lamp at the top of your telephone flashes slowly green while a call rings your telephone blinks green if you have new Caller ID calls and flashes red for new Voice Mail messages or Message Waiting e Your key assignments may be different than shown Ask your Communications Manager e See the inside front cover of this guide for an illustration of the 34 Button Display telephone NEC NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necunifiedsolutions com IAA TO N T T 80000MFH08 December 10 2004 Printed in U S A
80. mber e g 90 for group 0 ICM Press _ if you want to enter Intercom codes 5 Press foo 6 Enter the number you want to store up to 16 digits long You can enter any combination of the digits 0 9 and To insert a pause in your Speed Dial number press MIC To insert a Flash in your Speed Dial number press FLASH These entries count as digits Press Horo 8 Enter a name for the Speed Dial number See Entering Speed Dial names for more 9 Press foo 171 Speed Dial 10 Repeat from step 2 to program another bin number SPK Press to exit To dial a System Speed Dial number ICM 1 Press and dial 2 Dial the system bin number normally 200 299 Press a Programmable Function Key for System Speed Dial bin The stored number dials out 172 Speed Dial Personal Speed Dial Personal Speed Dial provides 20 stored numbers just for your own use If you have a DSS Console the Personal Speed Dial numbers on your console are the same as those on your phone Your telephone has 10 Personal Speed Dial bin keys Pressing keys 1 10 accesses your first 10 Personal Speed Dial numbers 701 710 Pressing DIAL and keys 1 10 accesses your second 10 Personal Speed Dial numbers 711 720 If you have a 22 Button Standard or 22 Button Display Telephone this is the location of your 10 Speed Dial bin keys If you have a 34 Button Display Telephone this is the location of your 10 Speed Dial
81. mer key To reset the Call Timer to 00 00 00 while it is running i e timing your call CLEAR 1 Press Lao 36 Call Timer To review the duration of your last timed call 1 While idle press the Manual or Automatic Call Timer key Press CLEAR or wait 6 seconds to return to idle Time Date display 37 Call Waiting Camp On Know when you have With Call Waiting a co worker can call you while you re busy line for a busy co worker and wait in line Camp On for you to become free You ll hear two beeps indicating that your co worker is waiting The call goes through when your extension becomes free calls waiting or wait in If you have more than one caller waiting they queue i e wait in line for you on a first in first out basis You hear Camp On beeps only for the first waiting call To Camp On to a busy extension 1 Call a busy co worker 2 Dial or press Beall 3 Do not hang up If you hang up the system converts your Camp On to a Callback 4 When your co worker becomes free you hear ringback 5 Speak to your co worker when they answer their wait ing call 38 Callback You don t have to repeatedly call a busy When you call a busy co worker you can leave a Callback request co worker back hoping to for a return call There is no need find them idle to keep calling your co worker back hoping to find them idle Here s how Callback works Yo
82. n Callback rings your phone the system cancels the Callback Line Queuing Priority 184 You may have Line Queuing Priority enabled for your telephone If you do when you queue for a busy line Line Queuing will con nect you before your co workers that don t have priority Your Communications Manager can can tell you if you have Line Queuing Priority Trunk Line Queuing and Callback To queue for a busy line 1 Press line key for busy line ICM Press and dial the line s Direct Line Access code e g 101 for line 1 2 Dial 2 do not hang up 3 When the line becomes free you automatically connect When you hear dial tone from the line you can place your call again To leave a Line Callback for a busy line 1 Press line key for busy line ICM Press J and dial the line s Direct Line Access code e g 101 for line 1 Dial or press BYSEL8 then hang up When the line becomes free the system automatically calls you back If you answer within 4 rings you hear dial tone from the outside line If you don t answer the Callback ring your phone system cancels the Callback 185 User Programmable Features Set up your telephone to meet your own unique The User Programmable Features allow you to customize your tele requirements phone to work just the way you 186 want You ll no longer have to rely on your System Administrator or Communications Manager to set up your ph
83. n an outside call with a member of your Privacy Release Group 1 Press the busy red line key The line key lights green when you connect To prevent a member of your Privacy Release Group from joining your call 1 Place or answer an outside call on a line key The line key lights orange 2 Press the line key The line key lights green Repeat step 2 to allow a co worker to join in 150 Programmable Function Keys Programmable Function Your keyset has Programmable Function Keys These keys sim phone s operation plify placing calls answering calls and using certain features Your Programmable Function Keys are assigned for you but can be changed as your needs change Your Communications Manager can tell you which Programmable Function Keys are currently on your phone Keys simplify your If you have a 22 Button Standard or 22 Button Display Telephone you have 12 Programmable Function Keys If you have a 34 Button Display Telephone you have 24 Programmable Function Keys If you have a 34 Button Super Display Telephone you also have 24 Programmable Function Keys The following chart shows the available Programmable Function Key functions the key code required for programming the key and the Busy Lamp Field BLF flash rates for each key The chart also provides a brief guide on how to use the key 151 Programmable Function Keys Programmable Function Key Assignments Account Code BER ween
84. naccurately Your system may use an IntraMail written messages and UltraMail or NVM Series Voice Mail with Automated Attendant telephone tag system Voice Mail provides com 188 prehensive voice messaging capa bility as well as a sophisticated Automated Attendant including Automated Attendant automatically answers your system s incoming calls After listening to a customized Automated Attendant greeting callers to your company can dial a system extension or use Voice Mail When you call a co worker who doesn t answer is busy on the phone or in Do Not Disturb you can easily leave them a voice message in their mailbox There is no need for you to call back later When you forward your calls to Voice Mail calls to your phone go to your Voice Mail mailbox Your callers then leave you a voice message instead of calling back later You can enable forwarding for all calls immediately for unanswered calls or for calls to your phone when you are busy You can Transfer a call to your mailbox or a co worker s mailbox After the Transfer goes through your caller will hear your co worker s entire greeting and can leave a mes sage in the mailbox While on a call you can have Voice Mail record your conver sation You just press your uniquely programmed Conversation Record key or a soft key Once recorded Voice Mail stores the conversation as a new message in your mailbox After calling your mailbox you can save
85. name if pro grammed 120 Interactive Soft Keys Use the advanced Your display telephone has feels YON gene Interactive Soft Keys that provide just by pressing a soft intuitive feature access You ll key without remembering find it is no longer necessary to remember feature codes to use the feature codes advanced features of your phone Instead the function of your soft keys change as you process calls When appropriate this handbook provides the Interactive Soft Key steps along with the codes for each feature For additional information on your soft keys refer to the separately printed Soft Key Glossary P N 80000GLO 121 Intercom Call your co workers on Intercom gives you access to all the Intercom your co workers and your sys tem s attendants Handsfree Answerback 122 Handsfree Answerback lets you answer a voice announced Intercom call by speaking toward your phone without lifting the handset Handsfree Answerback is also a convenience when you don t have a free hand to pick up the handset To place an Intercom call ICM 1 Lift handset and press J 2 Dial your co worker s extension number e g 301 To call your operator dial the operator s exten sion number or dial or 01 04 depending on how your system is set up If your call voice announces at your co worker s extension you can dial I to force the call to ring To answer an Inte
86. ng with With Meet Me Conference you can set up a telephone meeting your co workers with some of your co workers without leaving the office Your co workers join the Conference by dialing a Meet Me Conference code To set up a Meet Me Conference ICM 1 Press _ 2 Dial C9 UD Press RA 3 Dial a page zone number Your page zone numbers are 1 7 for zones 1 7 and 0 for All Call 4 Announce the Meet Me Conference code Meet Me Conference codes are 11 and 12 5 Do not hang up ICM 6 Press and dial the announced Meet Me Conference code Press UU or UE MTII corresponds to code 11 MT12 corre sponds to code 12 You and your co workers must join the Conference within a specified interval Check with your Communications Manager to find out what this interval is 131 Meet Me Conference To join a Meet Me Conference 1 Listen for page announcing the Meet Me Conference ICM 2 Lift handset and press 4 3 Dial the announced Meet Me Conference code Meet Me Conference codes are 11 and 12 132 Message Waiting Leave a Message Waiting You can leave a Message Waiting indication at a busy or unanswered co worker s phone requesting a return call You don t have to keep calling your co worker back hoping to find them available The Message Waiting indication is a flashing MW key on your co worker s phone When your co work er answers their Message Waiting you ll a
87. ns the key flashes fast and you hear the voice prompt Recording You can also have a Record key on your DSS Console It lights red while the system calls your mailbox and flashes fast once recording begins To stop Conversation Record MW 1 Press Personal Answering Machine Emulation To activate Personal Answering Machine Emulation from your 22 Button or 34 Button Telephone DEF ICM 1 Press 4 and dial 3 or press your Call Forwarding key Press PGM CFWD You see Enter Call FWD type IMM RNA BNA MORE PORS 2 Dial or press ua EUA vou see 193 Voice Mail FWD eprzan TRNK EXIT CNCL Dial or press to forward all calls Dial or press WELLS to forward just outside calls Your DND key flashes To cancel Personal Answering Machine Emulation at your 22 Button or 34 Button Telephone ICM DEF 1 Press and dial 3 or press your Call Forwarding key Press C4 PGM RGA You see Select Call FWD type NONE EXIT MORE OPER 24 Dial o press Ly or press RIH to cancel for warding Your DND key goes out 194 Voice Mail To activate Personal Answering Machine Emulation from your Super Display Telephone Der ICM 1 Press 2 and dial 3 or press your Call Forwarding key Press MadateleleyAW COVE You see 1 FWD type NONE e E G Y PZUNNY J Ent IMM RIN BUS OFF ANS MES 4 PORS 2 Dial or press PRU Ne You see Enter FWD Option
88. ntil you have fin ished dialing before redialing your call on an outside line Check with your Communications Manager to find out if you have Store and Forward enabled 49 50 Central Office Calls Placing To place a call using a line or loop key 1 Press the key The key will light green and you ll hear dial tone from your outside line If you have Store and Forward enabled and are using a loop key the system will dial out your call 6 seconds after you dial the last digit To avoid wait ing dial after dialing your last digit You may have a Private Line that is only on your Phone Check with your Communications Manager 2 Dial the outside number you want to call Toll Restriction may prevent you from dialing cer tain outside numbers If you use a dial pulse line and wait 6 seconds after dialing a digit the system outdials any remain ing digits as tone DTMF Central Office Calls Placing To place a call over a specific line using Line Dial Up or Direct Line Access ICM 1 Press 2 For Line Dial Up WXYZ Dial 2 line number e g 01 for line 1 For Direct Trunk Access Dial line number e g 01 for line 1 3 Dial the outside number you want to call Toll Restriction may prevent you from dialing cer tain outside numbers If you use a dial pulse line and wait 6 seconds after dialing a digit the system outdials any remain ing digits as tone DTMF 51
89. o Spanish OR Press INE to change the display language from Spanish to English OR Press M24 or to exit language programming without changing your current selection 124 Language Selection To change the display and soft key language at your Super Display Telephone Your extension s Class of Service may block you from doing this Ask your Communications Manager 1 Press MdateleeWis BE ele Xeisg The top line of the display shows the currently selected language 2 Press EZNEN o change the display language from English to Spanish OR Press MASIESSH to change the display language from Spanish to English OR Press M248 or ELL to exit language programming without changing your current selection 125 Last Number Redial Quickly select and redial F Last Number Redial allows you to Cre deei oae e usar quickly redial the last outside num you dialed ber you dialed Quickly recall a busy or unanswered number with out manually dialing the digits Last Number Redial saves in the system memory the last 20 digits you dial and can retain any com bination of digits 0 9 and The system remembers the digits regardless of whether the call was answered unanswered or busy To redial your last call 1 Optional Press an idle line key to preselect a line for your call LND 2 Press C Enhanced Last Number Redial If enabled for your display telephone Enhanced Last Number Redial allows you to select f
90. o pick up an outside call on Exclusive Hold 1 Press the flashing line key To place an Intercom call on Hold 1 Press foo 2 Hang up To pick up a call on Intercom Hold 1 Lift handset ICM 2 Ifyou don t hear Intercom dial tone press E 3 Press foo 116 Hold Hold Recall Your telephone display can show the type of call recalling as well as which co worker initially placed the call on Hold Following are the displays you see at your phone when a call placed on Hold is recalling In the first example the call was placed on Hold at extension 301 which does not have a name In the second exam ple the call was placed on Hold at extension 300 which has the name ATTENDANT Hold Recall STA 301 117 Hotline Take advantage of one button calling to a A Hotline key is a type of Programmable Function Key that gives you one button calling and work closely Transfer to the co worker assigned as your Hotline partner You can have multiple Hotline keys on your phone each set up for a differ ent Hotline partner Your Hotlines function as DSS BLF keys and also show you the status of your partners extensions co worker with whom you Hotline Key Flash Rates When the key is The covered extension is Off Idle or not installed On Busy or ringing Flashing Fast In Do Not Disturb for Intercom calls option 2 or all calls option 3 Wink Off In Do Not Disturb for outside calls option 1 To pl
91. o select Ring Type C OPER Dial select Standard i e normal ringing for this type of call SPK Press another key to program it or we exit 81 Distinctive Ringing Administration T Selecting and Storing a Default Ring Tone Set To select a new default Ring Tone Set for your 22 button or 34 button display telephone l 1 l THU 5 15P DIR PGM VMOD CL M 04 1 While your phone is idle press ETI You see L 1 THU 5 15PM CFWD RING SPD MORE 2 Press ENA You see l l THU 5 1 ASGN CNFG KEY miu xU Hz 4 3 Press CNFG You see 1 1 THU 5 15PM ICM RGRP RCL MORE 4 Press MORE twice You see 1 1 THU 5 15PM DFLT EXIT MORE 5 Press BLASI You see Default Rin ypas SEThk SETE SETS EXIT 6 Select the Ring Tone Set you want to use 1 3 By default your extension initially uses Ring Set 1 Distinctive Ringing 7 When you see Default Ring Types Are You Sure Y yh Dial 9 for yes or confirm your selection or Dial 6 for no to exit without making a selection SPK 8 Press to exit To select a new default Ring Tone Set for your super dis play telephone 1 While your phone is idle press wg You see 83 Distinctive Ringing 2 Press RING You see FRI 12 27AM 3 Press PSR AYSE You see Default Ring Types SET 1 ADMIN SET 2 SET 3 4 Select the Ring Tone Set you want to use 1 3 By default your extension initially us
92. od or press KIH to cancel Selectable Display Messaging DND goes out Selectable Display Messaging Selectable Display Messaging at your Super Display Telephone To select a Selectable Display Message ICM DEF 1 Press and dial 3 or press your Call Forwarding key Press Laach CAAM aL You see 3 Dial the message number 01 16 VOL A VOL A Press Co or CH to scroll through the available message numbers 166 Selectable Display Messaging 4 Press to select the message 5 Press C or E to scroll through the text of the available messages Press to program or append the message text 6 Enter any additional digits The total number of digits characters in the mes sage cannot exceed 20 Use any valid characters digits or symbols just as if you were entering a Speed Dial or extension name Refer to the table below when entering digits 7 Press foo DND flashes To cancel Selectable Display Messaging DEF ICM 1 Press 4 and dial 3 or press your Call Forwarding key Press Lacu LASMA You see 1 FWD type NONE 167 Selectable Display Messaging 2 Dial Lo press a or press NONE to cancel Selectable Display Messaging DND goes out Entering Additional Characters Use the following table when appending adding digits char acters to Selectable Display Messages Name Programming Press a key the indicated number of times for desired character
93. off you hear a single beep and MW flashes fast while IntraMail records your caller s message Your telephone display automatically changes to show the Call Screening soft key options Call Screening is only available while your telephone is idle To intercept the call and stop recording the message Press GWEC EE or flashing MW To hear your caller s message as it is recorded in your mail box i e activate the Call Screening mode Press BSS To intercept the call and stop recording the message Press ANSWER ANSW or Press SPK or Lift the handset or Press MW Call Screening with IntraMail To continue listening to your caller s message as it is being recorded Do nothing To exit Call Screening and allow the message to continue recording in private Press M2118 To use another feature or process another call Press any other feature key To exit Call Screening and allow the message to continue being recorded in private Press M2418 To use another feature or process another call Lift the handset or Press SPK or Press any other feature key Call Screening is only functional while the tele phone is on hook Using Automatic Call Screening When Automatic Call Screening is on your idle telephone automat ically goes into the screen mode while your caller leaves a mes sage Call Screening is only available while your telephone is idle To turn Automatic Call
94. om the Voice Mail Automated Attendant Circular and Terminal Extension Hunting calls ff Premise Call Forwarding does not reroute Key Ring calls Calls to a UCD Group master number Group Ring calls i e calls to a Ring Group master number UCD Hunting Calls i e calls to a UCD master number Ringing Call Coverage key calls ee2e2000 00O You can set up Off Premise Call Forwarding to reroute all calls or just outside calls 21 Call Forwarding Off Premise Off Premise Call Forwarding at your 22 Button or 34 Button Telephone To set up Call Forwarding Off Premise ICM DEF 1 Press the and dial 3 or press your Call Forwarding key Press PGM CFWD You see Enter Call FWD type IMM RNA BNA MORE 2 Dial and skip to step 5 Press MORE You see Press BEIM to select a Speed Dial bin as your Off Premise Call Forwarding number Press U to store a new Off Premise Call Forwarding number automatically in bin 720 Press AUALA to view the currently enabled Off Premise Call Forwarding number if any 22 5 Call Forwarding Off Premise If you press EEH to store the number in a Speed Dial bin you see SALL FUD OFF PREMISE Select the Speed Dial bin dial 701 720 or press the bin key you want to use HOLD to exit w H m If you press ETE io store a new number automati cally in Speed Dial bin 720 you see CFWD OFF PREM DEST LINE GRP ICM Ente
95. on is Off Idle or not installed On Busy Flashing Slowly Ringing Flashing Fast In Do Not Disturb for Intercom calls option 2 or all calls option 3 Wink Off In Do Not Disturb for outside calls option 1 To answer a call ringing or flashing a Call Coverage Key 1 Press flashing Call Coverage Key To use your Call Coverage Key to place a call to your idle co worker 1 Press Call Coverage Key User Programmable Feature IRAC 2 Assign the ringing mode for your Call Coverage keys See User Programmable Features at the end of this guide for more 10 Call Forwarding MIELE SUS NOC Cele eie Use Call Forwarding to redirect covered while you are your calls to another extension or Voice Mail In addition you can set up Call Forwarding to reroute all calls or just outside calls There are four types of Call Forwarding away from your desk Calls ringing your phone forward when you don t answer J Calls ringing your phone forward when you don t answer or while you are busy on another call Calls to your phone forward immediately e Calls to your phone forward to an off site location such as a cell phone or remote office See page 21 for more Call Forwarding at your 22 Button or 34 Button Telephone To activate Call Forwarding ICM DEF 1 Press and dial 3 or press your Call Forwarding key 1 Press PGM CFWD You see Enter Call FWD type IMM RNA BNA MORE 11 C
96. one Using the chart on the next page the User Programmable Features let you customize the following features J 3 Setup 3 Incoming J J for Call Coverage Keys Group Call Pickup Keys and Line Keys e Super Display J e Personal and System J e for incoming Intercom calls J The ability to use certain User Programmable Features may be restricted by your telephone s programmed Access Level Check with your Communications Manager if you need to use a User Programmable Feature that is restricted User Programmable Features User Programmable Features To program a feature press and the feature s code For example to enable incoming Paging press and dial V P Y then SPK to hang up By default Call Forwarding Clear All System Speed Dial and Time and Date are only available to the attendant Feature Mnemonic Numeric Operation Call Forwarding Clear All CC 22 CC Y to clear cancel forwarding or N to exit without clearing SPK to hang up Headset Mode HS 47 HS Y to enable or N to disable SPK to exit Hotline HL 45 HL Press flashing Hotline key Enter extension for new Hotline partner HOLD Program another Hotline key or SPK to exit Off Hook Signaling OHS 647 OHS Select mode C Outside line I ICM D Hotline Select option see below SPK to exit Outside line options C Camp On ton
97. ont d Group Pickup Key Code Group Pickup Immediate Ring 09 Pickup Group 1 8 Group Pickup No Ring lamp only 10 Pickup Group 1 8 Group Pickup Delay Ring 11 Pickup Group 1 8 BUF aseara darai a Ranni Off Call not ringing group Slow Flash Call ringing group Operation Press key to answer call ringing Pickup Group Headset Mode Key Code 28 BERS eiaa aed bsicee Off Headset mode disabled On Headset mode enabled Operation Press to enable disable headset mode Hotline Key Code 05 Hotline Partner s Ext e g 304 BUFF ahsctiteteseeuadins e Off Partner is idle On Partner is ringing or busy Fast Flash Partner in DND 2 or 3 Wink Off Partner in DND 1 Operation Press to call Hotline partner Intercom Directory Dialing Key God sii edecoendd eared 21 BLED sawheiadnstecna aani Off Inactive On Active Operation Press key to access Intercom Directory Dialing Line Keys Key Code 03 Line number e g 1 BLE sis ies sux eee haa eee A Off Line idle or not installed On Line busy Slow Flash Line ringing Operation Press to place or answer call on out side line 153 Programmable Function Keys Programmable Function Key Assignments Cont d Loop Keys Switched or Fixed Key Code Switched Loop Key 01 Fixed Loop Key 02 Line group 90 98
98. ore the previous entry User Programmable Feature SP Program Personal and System Speed Dial Numbers See User Programmable Features at the end of this guide for more 176 Split Switch between active calls without Conferencing With Split you can split alternate between your current call and a the calls together new call Split lets you easily alter nate between the calls without joining Conferencing your callers together Split requires a uniquely programmed Split Programmable Function key Check with your Communications Manager to find out if you have this type of key To Split between your current Intercom call and a new Intercom call 1 Press to place your current Intercom call on Hold then hang up 2 Place or answer Intercom call 3 Press your Split key to switch between your two Intercom calls To Split between your current outside call and an Intercom call ICM 1 Press to place outside call on Hold then hang up Place or answer waiting Intercom call 3 Press your Split key to switch between your Intercom call and the outside call 177 Split To Split between your current Intercom call and an outside call 1 Press to place your current Intercom call on Hold 2 Place or answer outside call 3 Press your Split key to switch between your two calls To Split between your current outside call and a waiting outside call ICM 1 Press to place your current outs
99. orker s Direct Inward Line A transferred outside call A ringing Intercom call A recall such as a Hold or Transfer recall To use Directed Call Pickup to intercept a call to a co worker s extension ICM 1 Press _ 2 Dial C9 O9 3 Dial your co worker s extension number To intercept a call ringing an attendant dial the attendant s extension number e g 300 Do not dial 0 or 01 04 65 Directory Dialing Place Intercom or Speed Directory Dialing allows you to select a co worker or outside call displayed list of names from a list of names rather than dialing the phone number You must have a display telephone to use Directory Dialing There are three types of Directory Dialing Dial calls from a C 2 System Company wide Speed Dial names 4 Intercom names including group names P 7 Personal Speed Dial names To place a call using Directory Dialing SPK 1 Do not lift handset or press o 2 Dial 3 D or GES 3 If you dialed in the previous step Dial the Directory Dialing type C 2 System Company wide Speed Dial names 4 Intercom names P 7 Personal Speed Dial names If you pressed IZAKA in the previous step Select the Directory Dialing type eM TRACAS System company Speed Dial names DUANA Intercom names ada eG Personal Speed Dial names 66 Directory Dialing Dial the number that corresponds to the first letter of the desired name
100. oup master number to program the name of the associated group 139 Name Programming 3 Follow the instructions in the Name Programming chart shown below ONF C 4 Press C to exit Name Programming Press a key the indicated number of times for desired character 3Times 4Times 5Times 6Times 7Times 8Times 9Times 1 amp 1 2 A B c a b c 2 3 D E F d e f 3 4 G H l g h i 4 5 J K L j k l 5 6 M N o m n o 6 z P Q R sS p q r s 7 8 T U Vv t u v 8 9 w x Y Z w x z 9 0 space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options HOLD Save name In system programming HOLD saves and exits name programming CONF Exit name programming without saving name VOL Up Scroll the cursor to the left VOL Dn Scroll the cursor to the right MW Put the cursor after the last entry LND Delete the character under the cursor FLASH Delete the character to the right of the cursor CLEAR Clear the entire entry CHECK Restore the previous entry 140 Off Hook Signaling Off Hook Signaling helps important callers get While you are busy on a call Off Hook Signaling lets you know through when another caller is tying to get through Off Hook Signaling
101. our extension in the headset mode can receive either Camp On beeps or Off Hook Ringing for incoming outside calls just like non headset extensions Your extension in the headset mode can receive either Camp On beeps or Voice Over announcements from a co worker just like non headset extensions Your extension in the headset mode can receive either Camp On beeps or Voice Over announcements from their Hotline partner Internal Paging announcements broadcast over your telephone speaker while your extension is in the Headset mode 113 Headset Compatibility J Screened and unscreened transfers work just like non headset extensions For example if you press SPK to answer a screened transfer the call will connect to your headset when the transferring party hangs up Handsfree Transfers always connect to your headset not speakerphone While on a headset call you can press your volume keys to adjust the receive volume in the headset User Programmable Feature OO E ee eee Sry HS 2 Enable or disable the headset mode at your phone See User Programmable Features at the end of this guide for more 114 Hold Have a call wait on Hold then pick it up to continue Hold lets you put a call in a tem porary waiting state The caller on the conversation Hold hears silence or Music on Hold not the conversation in your work area While your call waits on Hold you can process other calls and use other featur
102. periodically retry the number up to 15 times Auto Redial cancels when the called party rings or answers or when you Place or answer another outside call Receive an Intercom voice announcement or answer an Intercom call by lifting the handset or pressing SPK Press SPK to cancel Auto Redial Press any other fixed feature key except MIC Lift and replace the handset Press the CANCEL soft key Super Display only To enable Auto Redial 1 Place an outside call and receive busy tone Press NO eS NS or AVERT 2 Press a line key Press GXUMROMAS20N5 or LUNI The system enables Auto Redial for the last out side call you dialed 3 Ata 22 Button or 34 Button Display you see WAITING 30 SEC AUTO REDIAL 1 OF 15 Background Music Have your telephone Background Music BGM sends broadcast music through music to the speaker in your tele the speaker for a more phone while it is idle BGM requires that your company have a music source such as a CD player or radio connected to your system Background Music automatically turns off when your phone rings or you receive a paging announcement pleasing work environment To turn Background Music on and off SPK 1 Do not lift the handset or press o 2 Press foo Please take note of the following In accordance with U S copyright law a license may be required from the American Society of Composers Authors and Publishers ASCAP or other simila
103. phone rings Here s how this works The system has 3 Ring Sets Set 1 Set 2 and Set 3 The 6 types of ringing within each of the 3 sets sound different By default your extension uses Set 1 Use Admin to select one of the other Ring Sets 2 or 3 for your phone If you have a Super Display telephone Admin lets you save your Distinctive Ring Configuration settings as one of the system default Ring Sets Your settings then become a standard set that other users can select Distinctive Ring Configuration amp Change the Ringing at your Extension To customize ringing at your 22 button or 34 button dis play telephone Your extension s Class of Service may block you from doing this Ask your Communications Manager 69 Distinctive Ringing 5 15 TUE L DIR PGM VM While idle press K UHA vou see L 1 THU 5 15PM HFRP RING VOL MORE Press RING J You see L 1 THU 5 15PM ASGN CNFG KEY EXI Press MGMlHER You see or O oO Mu U oz D Press to change the sound of your Intercom ringing To make your Intercom calls ring use the VA User Programmable Feature Press EONA to change the Ring Group ringing Press to change the sound of your Hold Park and Transfer Recall ringing If you press MORE you see l l THU 5 15PM uau upu aca MORE Press A I EH or to change the sound of the Type A B or C ringing respectively You ll use Type A
104. r organizations if radio television broad casts or music other than material not in the public domain are transmitted through the Background Music feature of telecommu nications systems The manufacturer hereby disclaims any liabili ty arising out of the failure to obtain such a license Barge In In an emergency use Barge In permits you to break into another extension user s a co worker right away established call This sets up a three way conversation between you and the other two parties on the initial call You can Barge In on an Intercom call and on an outside call Barge In to get through to I CAUTION Unauthorized intrusion on calls using this feature may be inter preted as an invasion of privacy To Barge In on a call 1 Call busy extension Place call on busy line 2 Dial or press EZG You hear two beeps 3 Join the conversation in progress Call Coverage Keys Cover a co worker s calls You can have Call Coverage Keys from your own telephone for co worker s telephones Ring Groups and Extension Hunting UCD Groups Your Call Coverage Key can ring immediately when a call rings your co worker or group ring after a delay or just flash In addi tion the Call Coverage Key lights while your co worker is busy flashes fast while your co worker is in Do Not Disturb and flashes slowly while your co worker is ringing Call Coverage Key Flash Rates When the key is The covered extensi
105. r the line number e g 1 for line 1 line group number e g 90 for group 0 or ICM to store Intercom codes HOLD Check with your Communications Manager for your line and line group numbers Following Speed Dial programming methods enter the number you want to store up to 16 digits long includ ing MIC to store a pause and FLASH to store a Flash HOLD to exit You cannot enter a name using this option If you already have a number stored in bin 20 you see 20 IN USE OVERRIDE Press to enter a new number or NO to back up to step 4 lt m m oO 23 Call Forwarding Off Premise If you pressed IMAM to view your currently stored number you see CALL FU D OFF PREMISE 720 12039265400 Press SPK to exit the VIEW mode 6 You see Enter FWD Option ALL TRNK EXIT CNCL 7 Select the Call Forwarding type Dial 2 or press to forward all calls Dial 8 or press to forward just outside calls 8 Once returning to idle your telephone display will show 1141 9 FRI_11 10AM FWD OFP gt gt 12039265400 FWD OFP indicates that Off Premise Call Forwarding is enabled followed by the number If you selected a Speed Dial bin with a stored name the name will display instead To cancel Call Forwarding Off Premise ICM DEF 1 Press the and dial 3 or press your Call Forwarding key Press e4 PGM Rae You see Call Forwarding Off Premise ct saki
106. rcom call if you hear two beeps and your phone has Handsfree Answerback 1 Speak toward your phone Lift your handset for privacy To answer an Intercom call if you hear one beep and your phone does not have Handsfree Answerback 1 Lift the handset To answer an Intercom call if you hear ringing 1 Lift the handset If you hear ringing over the Paging speakers you may be able to dial 0 to pick up the call Intercom User Programmable Feature ll aa EOE VA SPE Enable voice announce or ringing for your incoming Intercom calls See User Programmable Features at the end of this guide for more Using Your Soft Keys KU Dea e VAON Handsfree Answerback On Forced Intercom Ringing Off VAOFF Handsfree Answerback Off Forced Intercom Ringing On 123 Language Selection Change the language of Use Language Selection to choose English or Spanish as your tele and soft keys phone s display language If you choose Spanish for example your feature status messages and soft keys will will change from English to Spanish your telephone displays To change the display and soft key language at your 22 Button or 34 Button Telephone Your extension s Class of Service may block you from doing this Ask your Communications Manager 1 Press KU LAA UA EXA The top line of the display shows the currently selected language 2 Press EZ to change the display language from English t
107. rom the last 5 outside numbers dialed When you place an outside call the number dialed is stored in the Enhanced Last Number Redial buffer This buffer saves the 5 most recent numbers including Speed Dial calls with the most recent call at the top of the buffer and the oldest number at the bottom of the buffer Old calls get pushed off the bottom of the buffer to make room for new calls at the top If you dial a number that is already stored in the buffer the system inserts the number at the top of the buffer and deletes the duplicate entry The numbers stored in the Enhanced Last Number Redial buffer are retained if the system resets or is powered down Ask your Communications Manager if you have Enhanced Last Number Redial 126 Enhanced Last Number Redial at your 22 Button or 34 Button Display Telephone To redial your last call when Enhanced Last Number Redial is enabled If you select a line key before going to step 1 the sys tem automatically outdials your most recent call when you press LND 1 Press You see for example The number to the right of the display shows the Last Number Redial record number 1 5 To return your phone to idle press LND again 2 Optional Press or to display the number Last Number Redial To erase clear all the numbers from your Enhanced Last Number Redial buffer LND 1 Press CJ You see for example LAST 5 DIALED C1 l 203 926 5400 CLEAR 2 Press A You see
108. s Entry Display Description 00 UNDEFINED The key has no function and the idle menu display is blank 01 DIRECTORY Press to access additional soft keys for Intercom System Speed Dial and Personal Speed Dial Directory Dialing 02 EXTENSION Press to directly access Intercom Directory Dialing 03 PERSONAL Press to directly access Personal Speed Dial Directory Dialing 04 COMPANY Press to directly access System Speed Dial Directory Dialing 05 PROGRAM Press to program the following e Call Forwarding e Call Screening e Distinctive Ringing e Handsfree Reply e Intercom Voice Announce and Forced Intercom Ringing e Language Selection e Name Programming e Speed Dial Volume for Ringing Off Hook Ringing and Page 06 V MAIL Press to call your Voice Mail mailbox This soft key also shows the number of new messages in your mailbox 07 CALLS Press to review your Caller ID log This soft key also shows the num ber of new calls you have not yet reviewed 08 PAGE Press to initiate a Page announcement 09 SP DIAL 1 Press to access Personal Speed Dial bins 701 710 The display shows the Speed Dial numbers or names if programmed 10 SP DIAL 2 Press to access Personal Speed Dial bins 711 720 The display shows the Speed Dial number or name if programmed 11 30 PERS SPDL BIN 1 20 Press to access the associated Personal Speed Dial bin 701 720 The display shows the Speed Dial number or
109. sation with your initial caller in your handset continues Your Voice Over key goes out To place a call to the co worker assigned to your Reverse Voice Over key 1 While your telephone is idle press your Reverse Voice Over key You hear two beeps then conversation with your co worker Your Reverse Voice Over key goes on green 159 Ringing Line Preference Simply lift the handset to answer a ringing call Ringing Line Preference lets you answer a ringing call just by lift ing the handset If you primarily answer calls Ringing Line Preference ensures that your incoming calls have priority Your Communications Manager can tell you if you have Ringing Line Preference If you have multiple calls ringing your extension at the same time lifting the handset with Ringing Line Preference answers the calls in the following order ICM e Ci key Line key lowest key first For example if lines 2 and 4 are ringing lifting the handset answers line 2 first Loop key lowest key first For example if keys 1 and 5 are ringing lifting the handset answers key 1 first In addition if you and a co worker with Ringing Line Preference answer the same outside line at the same time the system con nects the call to the lowest numbered extension Prime Line and Ringing Line Preference 160 Ringing Line Preference has priority over Prime Line For exam ple Ringing Line Preference will answer a ringing out
110. see 97 Extension Locking NEW PIN ACCEPTED 5 Press M amp A To change your PIN number if you already have one assigned ICM 1 Press J 2 Dial 6 At a 22 or 34 Button Display Telephone you see MODIFY PIN CODE ENTER PIN CODE At a Super Display Telephone you see MODIFY PIN CODE ENTER PIN CODE 3 Enter your current PIN number HOLD At a 22 or 34 Button Display Telephone you see 98 Extension Locking N PROGRAMMING EW PIN At a Super Display Telephone you see USER PIN PROGRAMMING ENTER NEW PIN 4 Enter your new PIN number ro At a 22 or 34 Button Display Telephone you see USER PIN PROGRAMMING REENTER NEW PIN At a Super Display Telephone you see USER PIN PROGRAMMING REENTER NEW PIN 5 To confirm your entry reenter the PIN number you just entered in step 4 above HOLD At a 22 or 34 Button Display Telephone you see 99 Extension Locking NEW PIN ACCEPTED EXIT At a Super Display Telephone you see NEW PIN ACCEPTED 6 Press MMU To unlock an extension and clear their PIN number from the attendant s phone ICM 1 Press You must have a PIN number entered for your phone to be able to use this feature 2 Dial 3 At a 22 or 34 Button Display Telephone you see CLEAR EXTENSION PIN ENTER PIN CODE At a Super Display Telephone you see 100 Extension Locking 3 Enter your current PIN number
111. shing line loop key If you hear ringing over the Paging speakers you may be able to dial 0 to pick up the call User Programmable Feature Sa C eee Ss AOA RAL 2a Change the ringing mode of your line keys See User Programmable Features at the end of this guide for more 48 Central Office Calls Placing VETS FEST ELIS MEY There are many different ways convenient ways to place you can place outside calls outside calls Choose the one which works best for you Check with your Communications Manager to find out what options are available on your phone Following is a list of your options for placing outside calls J Normally you have line keys on your phone for outside calls If you do you can just press the key to place a call e If you have a Loop Key pressing the key will give you the first available outside line from a preset group of lines J Line Dial Up allows you to select a line for an outside call by dialing the Line Dial Up code 9 and a line number e g 01 With Direct Trunk Access you can get a line for an outside call by dialing the line s extension number For example line 1 is normally line extension number 401 J You can place a call on the first available line in a line group by dialing the group s number e g 90 Line Group Routing lets you select a line for an outgoing call just by dialing 9 Store and Forward If your system has Store and Forward it waits u
112. side call not give you dial tone on your Prime Line Ringing Line Preference To use Ringing Line Preference SPK 1 Lift the handset or press o You automatically answer the call To bypass Ringing Line Preference SPK 1 Before lifting the handset or pressing o press one of the following ICM Line key Programmable Function Key User Programmable Feature Sa I E AO RLP 2 Enable or disable Ringing Line Preference See User Programmable Features at the end of this guide for more 161 Save Number Dialed Save the number you just Save Number Dialed permits you dialed for quick redialing to save your last outside number and easily redial it later on For example you can recall a busy or unanswered number without manually dialing the digits Your phone system retains the saved number until you store a new one in its place Save Number Dialed saves in system memory a number you dial up to 20 digits The system remembers the number regardless of whether the call was answered unanswered or busy Unless your phone has a display you must have a uniquely pro grammed Save Number Dialed Programmable Function Key to use this feature Check with your Communications Manager to find out if you have this key To save the outside number you just dialed 1 Press IEAM or your Save Number Dialed key The system stores the number you just dialed To redial a saved number 1 Press a line key to presele
113. ssing CLnn you see Caller ID Logging 70 al O2 New O0e2 NAN DEL EXIT ot LL uU Total the total number of Caller ID records in your log New the number of new calls since you last reviewed your log 2 While this display is on screen you can Press to review all your Caller ID records Press MM to review the records just for calls that rang your phone but were unanswered in the system Press to delete all Caller ID records logged at your phone Press BEAU or dial 9 to exit to the idle mode with out making any changes 3 If you pressed or UM in the previous step you see for example MACDONALD MIKE 031 MON SEP 4 1 45PM This display is Page 1 of a Caller ID record It shows The name of the person that called if available The most recent call displays first The call record number e g 03 The date they called i e Yesterday Today or day of week and date CHECK 4 Press C You see for example 203 926 5400 c03 TRUNK 40L Unanswered This display is Page 2 of a Caller ID record It shows Your caller s phone number The call record number e g 03 43 Caller ID Logging 44 The outside line number or name if programmed the call came in on The extension that answered the call or if the call was unanswered VOL A v VOL Use C and A to scroll through the Caller ID records that are logged at your phone
114. ssions In no event shall NEC Unified Solutions be liable for any incidental or consequential damages in connection with the use of this manual This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be pho tocopied or reproduced without prior written consent of NEC Unified Solutions 2004 by NEC Unified Solutions Inc All Rights Reserved Printed in U S A Table of Contents About Your Handsfree Options pk e Handsfree lets you place and answer calls by pressing _J instead of using the handset e With Automatic Handsfree you can press a line key without lifting the handset Normally you have Automatic Handsfree Use Handsfree Answerback to answer a voice announced Intercom call by speaking toward your phone without lifting the handset ACCOUNT COdES ssrerserereceraressrecesensnanes picui sl Using Account Codes with Store and Forward eink chek 2 Alphanumeric Display occsscccisscsdscssvesatssaverrvexsciosecsssonneyesses 3 Interactive Soft Keys 0 0 00 Etage a 3 Alphanumeric Display Contrast Control 3 Attendant POSITION s cisecsssxissssesdorevresserrsvanssoenensecoecanueners 4 Attendant Call Queuing 00 0 5 Alito Redial i sascasiiidcniunain Eneas A ai 6 BaCkSrOund IMUSIC ecnin a 8 Barge UN sisicsssccsscsssstcannrrasnnsvvnaeeseneneveasasnosonsseocanecesssasaseeess 9 Call Coverage KEYS ssssciss
115. ssssessssssassascrsanssnsanosscendscrnsenaoeees 10 User Programmable Feature 10 Call Forwarding rosenia A 11 Call Forwarding at your 22 Button or 34 Button Telephone senne e a r a Gaee 11 Call Forwarding at your Super Display Telephone 15 Call Forwarding Off Premises essssesssirrsssisersissire 21 Off Premise Call Forwarding at your 22 Button or 34 Button Telephone 22 2654 cs curierat erros 22 Off Premise Call Forwarding at your Super Display Telephone co tue ca hekge abate rer ONAT 23 If you have a 22 Button Non Display Telephone 30 Call Screening with IntraMail cccsssscsersreeee 31 Call Screening and Group Mailboxes 31 Automatic Call Screening 0 32 MW LED Operation Change 32 Using Manual Call Screening 32 Using Automatic Call Screening 33 Call TIMER iisrtescncuicinn Mecnes errr rere tree 35 Enhanced Call Timet 23 2 33 326 she eee eretia 35 Table of Contents Call Waiting CA MP ON cess seessseeeeseessessosseeeseeeee 38 Callback a ciiasinaia citonnnnnuatbandinuien 39 Caller IDisstscestscccraaticcmmicc naman aman 40 Single and Multiple Message Format 40 Caller ID and NVM Series Voice Mail 40 second Call Caller ID 2 2 asceis cyt a ned 40 Third Party Caller ID Check 40 Caller ID Logging ceisir ara 42 Caller ID Logging at your 22 But
116. t Number Redial at your 22 Button or 34 Button Display Telephone 127 Enhanced Last Number Redial at your Super Display Telephone py erroten eieiei doe da copie ea 129 Meet Me Conference cecsrerreccessrrreccserstesceesenreeeeess 131 Mess ge Waiting a ssscessserssisesssesnrecsonscssticsassadecessosees 133 Microphone MULE 55 4scccssrsssssossnsseecsenrssansoossoesesseesesie 135 Using the Handsfree Reply Soft Key at your 22 Button or 34 Button Display Telephone 135 Using the Handsfree Reply Soft Key at your Super Display Telephone 0 136 Monitor Silent MONITO csseseeecssessetseseeseeeeeees 138 Name Programming viiiscsscasssiessssevercesseccansedsiesss cosetenaseane 139 Night Service Night RING sssccccssssssseereseees 141 Off Hook Signaling errereen iraire E 142 User Programmable Feature 142 PAGING os3sssciieies nalna 143 Internal Paging 0 00 e eee eee eee 143 External Paging 0 00 EPE RER REES 143 User Programmable Feature 144 Pal EE AE A T T eres 145 System Park 2 1 0 0 cece eee 145 Personal Park cc 22 22g phe eee had ee ae 146 Park Recall iusto cuntcue ar a G ethie E ESE 148 Prime Line Preference isscssvscsssrcsvsassircsasrasemnracriccnrsins 149 Prime Line and Ringing Line Preference 149 User Programmable Feature 149 Privacy and Privacy Rel
117. third party Press a Hotline key while the call is connected to the third party Press a Call Coverage key while the call is ring ing the third party 3 Hang up when you are done 41 Caller ID Logging Your phone can store If your system has Caller ID your caller s name and enabled Caller ID logging stores in phone number for easy a log your caller s number and review and redialing optional name for each outside call that rings the system You can view this log on your telephone display allowing you to easily review and redial your calls The system can log calls directly to your extension or you may be a member of a Caller ID Logging group that shares records Your Communications Manager can tell you more Use the feature and soft keys on your phone to Scroll through review your Caller ID records Delete records you no longer need Store a record both the number and name in one of your Personal Speed Dial bins Place a return call to the calling party Caller ID Logging at your 22 Button or 34 Button Display Telephone To review your Caller ID log 42 5 15 TUE 12 0 DIR PGM VMOO 3PM cLOO 1 While your phone is idle press where nn is the number of Caller ID records currently logged at your phone Your Ring Message Lamp the large green LED on the upper right corner of your phone winks on green when you have Caller ID records you have not reviewed After pre
118. ton or 34 Button Display Telephone 000 42 Caller ID Logging at your Super Display Telephone 45 Central Office Calls ANSWELING seeccevcvevsssesees 48 User Programmable Feature 48 Central Office Calls Placing ssererererrrcevscvevsesesees 49 Store and Forward 0 0 0 0 00 0000 49 CONTETENGCE sererireirrriniri titt treri ti rekint r konink Aa Ern kenni 54 Dial Number Preview s cccssescessecesseecessresenseesenneess 55 Correcting the Displayed Digits 55 Dial Number Preview Editing Example 56 Direct Station Selection DSS cccccssssssssseeeeeeeoes 57 User Programmable Feature 57 Direct Station Selection CONSOIE cscsereesresereerees 58 Default DSS Console Key Assignments 62 Directed Call PICKUP srusio 65 Directory Dialing sssrin r n a 66 Distinctive RINGING risisti eer rreri nret En N O 68 Distinctive Ring Configuration 69 Extension Override 0 0 00 e eee 74 Key Ring Override serepet oasa saa E 78 Administration sessies drese d teete eee AS 82 D Not DIStUIO sii catrestinciiiietqenniniiiad satis 88 Do Not Disturb at your 22 Button or 34 Button Telephone 2 2csdensgh ecw eeee eek oe ee aes dey 88 Do Not Disturb at your Super Display Telephone 89 Do Not Disturb Override csecesereesreerreestreenecereeesnees 92 DOOM BOX steerrisgicm nism
119. u call a busy co worker and leave a Callback When your co worker becomes free your phone automatically starts ringing Once you lift the handset to answer the ring your co worker then rings As soon as your co worker answers you ll have an Intercom call between yourself and your co worker To leave a Callback at a busy co worker 1 Call your busy co worker Dial or press REELS 3 Hang up If you stay on the line you will Camp On to your busy co worker 4 When your busy co worker becomes free your phone will automatically ring 5 Lift the handset to answer 6 Speak to your co worker when the call goes through 39 Caller ID Your display can show Caller ID allows your telephone your outside caller s display to show the incoming phone number and caller s telephone number and optional name Caller ID supports your telephone company s Called Number Identification CNI and Called Number Delivery CND service when available optional name Single and Multiple Message Format There are two types of Caller ID message formats available Single Data Message Format SDMF and Multiple Data Message Format MDMP If your telephone company supports Single Data Message Format you ll see only your caller s number With Multiple Data Message Format you ll see both your caller s number and name Caller ID and NVM Series Voice Mail Caller ID works with your NVM Series Voice Mail system to pro
120. up the Conference If you cannot add additional parties to your Conference you have exceeded the system s Conference limit Try again later 54 Dial Number Preview Avoid dialing errors by revienne vour call With Dial Number Preview you P g ap y can dial and review a number before you dial it before the system dials it out To dial using Dial Number Preview SPK ICM 1 Do not lift the handset press or press C2 Dial 3 Dial the number you want to call If you make a dialing mistake refer to Correcting the Displayed Digits below 4 Press a line key to have the system dial your call Correcting the Displayed Digits If you make a mistake entering digits while using Dial Number Preview you can correct your entry before the systems dials the call To correct the displayed digits before dialing them out VOL A Vv VOL ee 1 Use or until the cursor replaces the digit you want to change 2 Dial the digit that you want to have replace the cursor VOL v voL 3 Pres Co or C to place the cursor over any other digits you want to edit Y VOL Press CA until the entire number displays to the left of the cursor The system will only dial the digits to the left of the cursor 55 Dial Number Preview 4 Press a line key to have the system automatically dial the displayed number Dial Number Preview Editing Example 56 To replace 2049265410 with 203 926 5400 i Di
121. utomatically get a call request for a return call You can leave Messages Waiting at any number of extensions Also any number of co workers can leave Messages Waiting at your phone To leave a Message Waiting 1 Place Intercom call to your co worker The co worker you call can be unanswered busy or in Do Not Disturb MW 2 Press or MSG 3 Hang up MW starts flashing on your co worker s phone To answer a Message Waiting Your MW key must be flashing ICM 1 Press C MW 2 Press CL Normally your MW key goes out If it continues to flash you have additional Messages Waiting If the co worker that left you the message doesn t answer is busy or is in DND your Message Waiting cancels If your co worker doesn t answer press your MW key to leave them a Message Waiting 133 Message Waiting To review your Messages Waiting and then select a mes sage for a return call 1 2 134 Do not lift the handset MW Press W The first message displays Press MW repeatedly to display additional Messages Waiting if any ICM Press _ when the extension you want to call displays MW Press W If the co worker that left you the message doesn t answer is busy or is in DND your Message Waiting cancels If your co worker doesn t answer press your MW key to leave them a Message Waiting Microphone Mute Talk to a co worker in your Microphone Mute lets you turn of
122. utside call not give you dial tone on your Prime Line Also a ringing Prime Line has pri ority over any other ringing line The answer priority is as follows Ringing Prime Line Ringing non Prime Line Prime Line To place a call on your Prime Line 1 Lift the handset If you want to bypass your Prime Line press a line or loop key before lifting the handset 2 Dial the call normally User Programmable Feature Ez wes PLA Seg Change your Prime Line key assignment See User Programmable Features at the end of this guide for more 149 Privacy and Privacy Release Groups Privacy prevents Privacy If your extension has Privacy enabled it automatically blocks incoming Barge In attempts and Camp On signals from your co workers If you don t want your join co worker s calls conversations interrupted use Privacy Check with your Communications Manager to find out if your extension has Privacy interruptions at your extension Privacy Release lets you If you re on a call with a co worker your conversation can still be interrupted by Barge In attempts and Camp On signals sent to your co worker Privacy Release Groups If you are in a Privacy Release Group with some of your co workers you can easily join in each other s outside calls All you have to do is press the busy line key for the call to join in Your Communications Manager can tell you if you are in a Privacy Release Group To joi
123. y the Call Timer automatically starts when you place or answer an outside call The Automatic Call Timer does not automatically start for Intercom calls Enhanced Call Timer In addition to the capabilities of the Call Timer feature Enhanced Call Timer provides if you have a display set Any time after hanging up from a timed call you can press your Manual or Automatic Call Timer key to review the dura tion of that call While your phone is timing your call you can press CLEAR at any time to reset the Call Timer to 00 00 00 The system assigns the Call Timer to the active call When you hang up on your active call the Call Timer automatically shuts down 35 Call Timer J After hanging up a timed call your display will show the Call Timer data for 6 seconds before returning to idle This gives you time to make a record of the timed call To time your outside call if you have an Automatic Call Timer key 1 Place or answer outside call The Call Timer starts automatically The Automatic Call timer key lights red while the system times the call To manually time your Intercom or outside call 1 While placing or while on the call press the Manual or Automatic Call Timer key The Call Timer key lights red while the system times the call 1 Press your MULES or MUU soft key To stop the Call Timer 1 Hang up The timer automatically stops after 6 seconds 1 Press the Manual or Automatic Call Ti
124. y to place private Intercom call to co worker 25 No BLF While on a call press key to Save number y5 just dialed R While idle press key to redial previous ly saved number System Speed Dial 14 System Bin 200 299 Personal Speed Dial 15 Personal Bin 701 720 No BLF Press to dial stored number No BLF Press to switch between calls See the Split feature in this handbook for more Use your CHECK key to quickly check your Programmable Function Key and DSS Console Programmable Function Key assignments You can also use the CHECK key to display your Personal Speed Dial names if programmed To check a Programmable Function Key assignment CHECK 1 Press oo SPK flashes while you are in the check mode 155 Programmable Function Keys 2 Press the Programmable Function Key you want to check 3 Press another Programmable Function Key SPK Press _ to exit To check a Personal Speed Dial key CHECK 1 Press Do SPK flashes while you are in the check mode 2 Press the Personal Speed Dial key 1 10 once to display the name for the lower numbered bin e g 701 3 Press the Personal Speed Dial key 1 10 a second time to display the number stored in the lower numbered bin 4 Press the Personal Speed Dial key 1 10 a third time to display the name for the higher numbered bin e g 711 5 Press the Personal Speed Dial key 1 10 a fourth time to display the number stored in
125. you see 720 IN USE OVERRIDE YES NO Press to enter a new number or NO to back up to step 3 27 Call Forwarding Off Premise 28 If you pressed IMME to view your currently stored number you see CALL FWD OFF P 720 1203926540 REMISE D Press SPK to exit the VIEW mode 4 You see Enter FWD Option ALL TRUNK ONLY CANCEL EXIT Select the Call Forwarding type Dial 2 or press to forward all calls Dial 8 or press MLUEALS NBA to forward just outside calls Once returning to idle your telephone display will show Call Forwarding Off Premise FWD OFP indicates that Off Premise Call Forwarding is enabled followed by the number If you selected a Speed Dial bin with a stored name the name will display instead To cancel Call Forwarding Off Premise ICM DEF 1 Press and dial 3 or press your Call Forwarding key Press Ladakeleiavautl LVS You see 2 Press KIA Dial 0 CLEAR Press Loud 29 Call Forwarding Off Premise If you have a 22 Button Non Display Telephone It is strongly recommended that you use a display telephone when setting up Off Premise Call Forwarding If you don t have a display telephone the following procedure explains how you can use a 22 button non display set to enable Off Premise Call Forwarding To set up Call Forwarding Off Premise 1 Program the number that Call Forwarding Off Premise should dial

NEC DS1000 Telephone User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents