NComputing X550 Network Router User Manual
Contents
1. _NnGomputing X550 User Guide By right clicking on the X550 PCI Card you can Display or modify the properties defined for that particular PCI Card NOTE All stations attached to the same X550 PCI card will use the same resolution and color depth Right clicking on the Properties option brings up a new window that allows setting the common monitor resolution and color depth A system reboot is required before the new resolution and or color depth can take effect ya Remote Administration Console C Settings 2 Local Settings B Station 02 SE TTC A Station 03 user3 Running Ki station Al Station 04 user4 Running ation Al Station 05 users Running SE 3 Station 06 usero Running al Station U Station Ai Informatior sx USB Device Al Hosts the properties dialog box for the current selection vm Remote Administration Console File Action View Help am GER E ER Local Settings A i Running E S 550 PCI Card X550 PCI Card Properties D Station 02 Station 03 General Station 04 Station 05 ng Station 06 N x550 PCI Card i E 1O Information amp Settings E D USB Device Assignment s i 485 Keyboards and Mice LS Audio Devices Location PCI bus 2 device 1 function 0 Manufacturer NComputing Inc Available USB Ports HOST P 2 AllHosts Video Resolution Current video mode 800 by 600 High Color 16 bit GO Hz Preffered video mode2. Space 4 4 001 NComputing ySpace Firewall Anti Virus Software Warning Firewall Anti Virus Software Warning Please DISABLE or UNINSTALL any anti virus or firewall software that may be running in the background This type of software can interfere with the installation and or operation of the NComputing software For more information refer to the user s guide or visit the support section at www ncomputing com and search for anti virus in the knowledge base lt Back Cancel At the software license screen read the vSpace software end user license agreement EULA and optionally print it out When you are finished click the I agree checkbox then click Next Gel Installing NComputing Space 4 4 001 NComputing ySpace End User License Agreement Please read and accept the following end user license agreement Use the scroll bar to view the entire agreement or use the Print button feature End User License Agreement for NComputing vSpace for X series This End User License Agreement EULA is a binding agreement between NComputing Inc and you Please read this entire agreement These license terms apply to the NComputing software named above hereinafter referred to as Softvvare and include the media on which you received it if any These terms supersede all other licensing terms for the Software Updates to Software supplied by NComputing through Internet based service
3. between the access device and the PCI card The signals being sent from the X550 PCI card to the XD2 device are NOT Ethernet Connect the desired peripheral devices to each X550 access device If you plan to use any USB devices connect these directly to the host PC these can then be assigned to each station with the vSpace software Using two screws provided you can attach the XD2 to the back of an LCD monitor that has VESA compliant mounting holes as shown below _mwcomputing X550 User Guide Install the NComputing vSpace Software Turn on the host PC After Windows starts it will automatically bring up a dialog box called Found New Hardware Wizard For Linux please visit the support section of the NComputing website and enter Linux into the knowledge base for the latest information on installation in Linux Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with your permission Can Windows connect to Windows Update to search for software Yes this time only C Yes now and every time connect a device C No not this time Click Next to continue Cancel Do not install anything from Windows Update for the X550 PCI card Simply click Cancel on this screen Now insert the software installation CD int
4. contained in these documents is very important The EULA and TOU constitute agreements between you and NComputing and are accepted by you by installing and using the product It is your responsibility to print a copy of the EULA and TOU directly from the installer in order to keep for your records This product gives users shared access to computer resources It is not a computer and may not support all software applications especially high resolution graphics applications or 3D games that are designed to be supported by stand alone computers Similarly it may not support all hardware peripherals that are designed to be supported by stand alone computers Refer to your computer operating system and application software vendors license agreements for information on using these products in a shared access environment Additional software licenses may be required The NComputing hardware and software products described in this user manual are protected by numerous granted and pending U S and international patents 2008 by NComputing Inc All rights reserved NComputing is a registered Trademark of NComputing Inc USA Microsoft and Windows are registered trademarks of Microsoft Corporation All trademarks are the property of their respective owners www ncomputing com _icomputing X550 User Guide Contents Safety Information nannnannnnannnennnnnnnnennnnnrnnnrnnnnrrsnrrnnrresnrrnrrrnnresnrrnnrrrnnrrsnrrrenernni 4 Regulato
5. userl e Maximum number of stations incl Host the maximum number of sessions the vSpace software is configured to support This number includes the host PC This setting is read only e Current number of additional stations the number of additional stations This setting is read only e This machine the name of the host PC This setting is read only e This user the currently logged in user s username This setting is read only e System uptime how long the system has been up This setting is read only e Start stations at boot whether or not the stations start when the host PC boots You can set this either on or off e Allow Shutdown Reboot from stations whether or not the stations are given the option to shutdown or reboot the host PC You can set this either on or off e X550 card video mode settings The video mode settings for the X550 stations You can set this to either 800x600 or 1024x768 e Allow only the last logged in user the shutdown of the system whether or not it is required that there is one and only one user logged on for the system to be shut down or rebooted You can set this either on or off e Delay until shutdown seconds the default amount of time after a shutdown command is issued until the shutdown occurs You can set the number of seconds e Disable Send Broadcast Message whether or not the administrator has disabled broadcast messages You can set this either on or off e Support WTSAPI3
6. 04 l e ES Information amp Settings g EL a USB Device Assignments g E keyboards and Mice Audio Devices Available USE Ports HOST PC Settings TT Main Console e KZ Standard OpenHCD USB Host Control CI Station 02 G RootHub O Station 03 H E Port DeviceConnected U l Port3 DeviceConnected U You must uncheck this box Port DeviceConmected U to enable the check boxes el Standard Enhanced PCI to USB Host for individual stations o T All Hosts E KR Forti DeviceConnected U CI Station 04 _mwcomputing X550 User Guide E x a Remote Administration Console File Action View Help e EIER IG m C Settings G D Local Settings Port6 DeviceConnected USB Mass Storage Device S x350 3 head PCI Display Card 1 1 Flash Disk USB Device eof Station 02 el Volumels J o p Station 03 e e 3 Station 04 Volume label LN Information amp Settings a ae 6431 MB 0 36 MB Apply ER UISB Device Assignment s SE Ga Keyboards and Mice Gls Audio Devices Stationmame O O Oooo o Available USB Ports HOST PC Settings Main Console EE Standard OpenHCD USB Host Control Station 02 E16 RootHub O Station 03 EC Porti DeviceConnected U CT Station 04 E Port DeviceConnected U El Ports DeviceConnected U E Fort DeviceConnected U EE Standard Enhanced PCI to USE Host ER All Hosts With the allow all users box unchecked y
7. Station 02 A Company Al Email B Station 03 E J Station 04 rar Ac Name Properties 2x i perties 7 x La op Station 06 21x ESA Information amp Settings Setting 2 Bae 2 Product Information lif User Information iy System Settings DES g ss ef EF Serial Numbers HA USB Device Assignment s ER All Hosts Value Page 35 _mwcomputing X550 User Guide The System Settings item shows the following settings for the terminal services software Double clicking on the name of the setting allows you to adjust it unless it is read only which is specified below o Remote Administration Console e ll x File Action View Help e 2 1 EIER E C Settings El g Local Settings S x550 5 head PCI Display Card Maximum number of stations Current number of additiona 5 T i og station Ce This machine HPS200 320 3 K 4 SE This user User AN Station 04 cee E Station 05 Re system uptime 1 hour minutes 13 seconds ee ih Si Station 06 Start stations at boot Yes oy information Be Settings Allow Shutdown Reboot fro Yes X Cl DEE Allow only the last logged in No y Ke WEE mp Delay until shutdown secon 20 7 SS System Settings jan Disable Send Broadcast Mes Mo EN Serial Numbers ite Support WTSAPI32 InterFace Mo Le ai USB Device Assiqnmnentts Do nok display last user name Mo ER All Hosts d Administrator Password No Z Autolagon on the Host Station Yes
8. Update Program on the disk Cancel Get more Options Exit Click the Options button to select whether to you want the update done right now or if you would like to save the update program to a file If you save the update to a disk you can apply the update later and or you can carry the update to another PC to update that PC without connecting to the internet Clicking the Connect button checks for the availability of a software update tar NComputing ySpace Update 5 x ar NComputing Space Update T lOl x Welcome in NComputing vSpace Update Service p Version of product instaled on this computer i xj B Get mote Options Ext Page 25 _NnGomputing X550 User Guide er NComputing ySpace Update ol x Welcome in NComputing vSpace Update Service Version of product installed on this computer NComputing ySpace Version 4 03 096 21 08 2008 Subscription Update server America Update Server America Version of Product on the FTP Server NComputing vSpace Version 4 3 92 16 05 2008 File Size bytes 5352505 You don t need to perform the Update Download Get more Options If there is a new version available click on the Download button to start the update process When the download is complete 1 if you previously used the options button to select save update program to disk the update will be saved to disk for y
9. at least the following e A3 5 GHz processor or an equivalent dual core processor e 2or3 GB RAM e Two free full height PCI slots Access Devices For each XD2 access device you will need e PS 2 keyboard e PS 2 mouse e Monitor supporting 800x600 1024x768 1280x1024 or 1440x900 resolution e Optional soeakers or headphones e Optional USB devices and USB cables connect directly to host PC and can be assigned to each station via the vSpace software Connection Cables For each XD2 device you will need a Category 5e cable for lengths up to 5 meters or a shielded twisted pair STP or foil screened twisted pair FTP Category 6 cable for lengths between 5 and 10 meters All four wire pairs in the cable MUST be terminated correctly according to the Category 5e and Category 6 standards Note that the signals being transferred across the cable are NOT Ethernet so do not connect the PCI card or the XD2 devices to any Ethernet network equipment Also do NOT use Ethernet cross over cables for the connection cross over cables swap wire pairs at each end d DO NOT USE CROSS OVER lt 3 4 Ss Colors should tnt s a match on bo CABLES Saf ends of cable Page 8 _mwcomputing X550 User Guide Install the Hardware Before attempting to install the X550 Kit verify that your Windows or Linux OS is supported by vSpace and that the OS is properly installed updated and all devices viewable in the OS device manager are working pro
10. on by 600 High Color 16 bit 60 Hz sl 1440 by 900 High Color 16 bit 60 Hz 1280 by 1024 T Color n 6 Zoe 60 Hz IP Page 30 _wcomputing Right clicking a station in the left window allows you to force that station and associated user session to stop yi Remote Administration Console X550 User Guide File Action view ef Be E Help Tirer Dr e oo e User Information at S System Settings E EP Serial Numbers ei USB Device Assignment s All Hosts CH Settings D Local Settings Station 02 usert Running E re 550 S head PCI Display Card J Station 03 Running G gpa A Station 02 A Station 04 Running bell St Stark Station J Station 05 Running isi aj zt Stop Station 8 Station 06 Running ee st Send Message AA SE ll St Refresh GA nforrr Help File Action view Help a Settings ER D Ss ES S i Running 5 Running Station ez Al Station 04 Runnina x Before stopping a station it is important that you exit all programs and log off the station Are vou sure You wank to stop Station 02 Fai a USB Device Assignments a All Hosts You can also choose to send a message to the screen of the user session currently running on that station From this window you can only send messages to stations attached to this PC unlike the send message to any network user that can be done via the window accessed by right clicking on the NComputing system tray i
11. programs and log off the station Are you sure you want to stop Station 02 Page 34 _mwcomputing X550 User Guide Information amp Settings The Product Information item shows information about the installed terminal services software such as product name build date version string and vendor information You cannot modify these values yi Remote Administration Console DI sl File Action View Help e ama em ebe ES Settings SR g Local Settings S x550 5 head PCI Display Card oo he lll Station 02 Hane Wale td Bl Station 03 a Product ane HCsmauting vapace Bi Station 04 apl Buid Date 21 09 2008 a Station 05 el Versicn String 4 03 09 Applcation loaded Information Station stings 8 Station 06 tp vendor Nane NCarmauting Inc Be Information amp Settings Hone Pege htta aww mcomputirg con pe E Product Information Eo Techrical Sapport htta aww mcomputing confsupsort asp vee F User Information ee Copyright Copyright 2 2000 2008 NComputing In ae Bey System Settings S Ze EH Serial Numbers H USB Device Assignment s EE All Hosts The User information item shows the information entered during the registration process and double clicking an item brings up a window allowing you to change the value n Remote Administration Console File Action View Help e EUR E e m Settings El D Local Settings Ce s550 5 head PCI Display Card ey eF
12. this product ist taion bo c Regeteton Pogam Pu owed Desktop Virtualization Please click Next to continue with the Registration Program At the Collecting information about your system screen enter the name of the person that will be maintaining the vSpace software on this system You must also enter the person s company select a location country from the dropdown box enter street address city state province zip code phone number reseller dealer name where the product was purchased and select the type of expected product use from the second dropdown box The email address must be entered twice and the fields are compared to prevent typing errors All fields in this screen must be completed When finished click the Next button Space Registration Process x Collecting information about your system Please fill in the following fields ol Ta Name Tom Customer Company Companya Country select United States of America Address fi Lagoon Drive oe RedwoodGxy am State Province CA Zip a065 E mail oo000 ncomputing com E mail re enter Jooooo ncomputing com Phone 5551212 Reseller Dealer Name My Deer Type of Use select Manufactuing coos Page 19 _mwcomputing X550 User Guide The Select registration method screen allows you to pick how you will register your X550 PCI card Remember that successful registration is nece
13. to be activated you will receive an email within the next 2 or 3 minutes with an attached license file specific to that X550 card s and the PC in which it was installed Once you receive the license file start the registration program again and select Off Line Activate a license file y Space Registration Process Select registration method On Line C Dn Line Register via Internet Off Line Off Line Register via File E mail lt Back Cancel Page 23 _mwcomputing R X550 User Guide The next window allows you to specify a disk directory where you have stored your returned license file s x Off Line registration mode oll eben Directory Ic Select Directory IT Disable auto search directory E License File s Add File s Please select directory with license file s which was received by e mail The registration program will search through the specified disk directory it can be ona USB disk on key device looking for the specific license file that matches the X550 PCI card s installed in this PC v Space Registration Process Ka Registration result page thanks for registering ol Ta i Registration was finished J successfully Serial number 1111111 was registered successfully S When the registration program locates the correct license file s the license removes the 30 day time limit from the PCI card s Click on the Fini
14. virtualization kit includes a license for NComputing vSpace software one X550 PCI card and five XD2 access devices NComputing vSpace desktop virtualization software divides your host PC s resources into independent virtual workspaces that give each user their own full PC experience The X550 PCI card connects your PC to each of the five XD2 access devices through a standard Category 5e or shielded Category 6 cable sold separately Each XD2 connects to each user s keyboard monitor mouse and speakers All these components work together to efficiently harness the excess computing capacity of your PC so multiple users can share it at the same time One Kit Enables Six Users to Share a PC One X550 kit adds five users to a PC Including the first user that works directly on the PC this means that six users can share a single PC with one kit With two X550 kits you can add ten users to a PC for a total of eleven users sharing one PC Page 7 _icomputing X550 User Guide Minimum System Requirements Host PC The host PC operating system can be Windows Server 2003 R2 SP2 Standard or Enterprise Edition 32 bit or Ubuntu Linux Please visit the support section of the NComputing website for the latest operating system support information For one X550 kit a host PC should have at least the following e A 2 4 GHz processor or any dual core processor e 1GBRAM e One free full height PCI slot For two X550 PCI cards a host PC should have
15. visit the NComputing knowledge base in the support section of the NComputing website at www ncomputing com Page 41 _icomputing X550 User Guide Glossary Access device XD2 a multi user computing station using NComputing patented technology It doesn t use a CPU VGA or main chipsets It shares resources of the Host PC using NComputing vSpace software and a PCI card containing a system on chip SoC Administrator a person who is responsible for managing a multi user computing environment such as a local area network LAN Administrator responsibilities typically include installing and configuring system hardware and software establishing and managing user accounts upgrading software and backup and recovery tasks Download the network transmission of a file from one computer system to another Ethernet the most widely installed local area network LAN technology specified in a standard IEEE 802 3 Firewall a set of related programs that protect the resources of a private network from users on other networks and control what outside resources local users have access to Gateway a network point that acts as an entrance to another network On the Internet a node or stopping point can be either a gateway node or a host end point node Host PC a computer in which the vSpace software has been installed Internet a worldwide system of computer networks in which users at any one computer can if they have permissi
16. 2 Interface whether or not the terminal services software has turned on support for the WTSAPI32 application interface At times this setting is Page 36 _mwcGomputing R X550 User Guide required for certain applications to behave properly You can set this either on or off e Administrator Password whether an administrator password is set You can change the administrator password properties e Autologon on the Host Station whether the host PC is set to start without the Windows logon screen and what username and password to use to bypass it You can enable or disable autologon and define the username and password The Serial Numbers item shows a list of serial numbers of terminals that have connected to the terminal services software For each serial number it shows the number of licenses required for that terminal the station number if available whether or not it is registered and the location of the serial number record o Remote Administration Console _ 10 x File Action View Help e E DEE m A Settings Number of licenses Register sta Serial Location ki g Local Settings 1111111 5 23 456 Trial 98 de 350 3 head E E 550 S head PCI Display Card Station 02 Station 03 d Station 04 Station 05 a J Station 06 Sg D Information amp Settings Product Information e et User Information ly System Settings l E Serial Numbers a USB Device Assignments ER All Hosts Page 37 _mcomputing
17. R X550 User Guide USB Device Assignment s e Remote Administration Console i lolx File Action View Help e DER GG m C Settings I d Local Settings Ga Keyboards and Mice S ba 350 3 head PCI Display Card dfl audio Devices o station 02 GES Available USB Ports HOST PC 5 Station 03 i Station 04 a 9 BEE amp Settings eil Product Information i User Information ey System Settings fe Serial Numbers BEE USB Device Assignments d ia keyboards and Mice ch Audio Devices l Available USB Forts HOST PC Settings on E All Hosts In the USB Device Assignment s item you can control what USB ports on the host PC are connected to which access device station To use this function navigate the tree to select a connected USB device After selecting a device the following information will be displayed in the right hand window The device s name The device s description A check box for Allow all users access to every USB port When this is selected all stations are connected as if on one hub When it is not checked there is a list station IDs and you select which one s can connect to the device it Remote Administration Console File Action view Help s amem ES Settings Ss g Local Settings E Lef 4350 3 head PCI Display Card 1 1 Flash Disk USB Device eo ie Station 02 Wolumefs J Station 03 Porth DewiceConnected USE Mass Storage Device SS 2 Station
18. Si System Settings Monitor off ba E Serial Numbers Username Juserd EL USB Device Aeslopmertie ue 7 All Hosts Password Run this program only during Lagor Application loaded Information Station Settings M Automatically turn station on when system starts In folder Initial keyboard state Num Lock CapsLock l ScrollLock The parameters configurable from this window are e Station name The provisioned name of the station Page 33 _icomputing X550 User Guide e Automatically turn station on when system starts If you unset this checkbox the station and its monitor will not start when the system boots up This is normally left defaulted to on otherwise you will have to manually start the station from this administration console e Enable Shut Down option without logging on to the station If this is turned on access terminal users see the shut down options in their logon window and their Start programs tab This would allow the host PC to be shut down without a valid user logon If this is turned off the shut down options are not visible until the user logs on e Monitor off An individual X550 access device station consumes less than one watt of power but the monitor attached to it consumes many times that 50 70 watts for an LCD monitor and well over 100 watts for a CRT Thus the X550 PCI card provides an EXTRA energy saver setting that is independently config
19. _wcomputing X550 Desktop Virtualization Kit with vSpace computing BEA T User Guide www ncomputing com Important Notices Please note that reproduction of this User Guide in whole or in part without express written permission from NComputing is not permitted NComputing reserves the right to make improvements and or changes to this User Guide and to the products programs and or specifications described herein at anytime without notice Information contained in this document may have been obtained from internal testing or from a third party NComputing shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material The latest version of this User Guide can be downloaded from the Download center in the support section of the NComputing website at www ncomputing com Refer to the Limited Hardware Warranty applicable to your region for information on what is and what is not covered by the warranty your responsibilities exclusions and how to obtain service It is your responsibility to download a copy of the warranty at the time of purchase to keep for your records The warranty can be downloaded from the Download center in the support section of the NComputing website Please refer to the End User License Agreement EULA and Terms of Use TOU that are presented for your review during the software installation process The information
20. abled PCs that can be seen on this network Broadcast Network Broadcast Broadcast Network Broadcast To Station Lise Staus al HP3200 320 3 1 useri This user To HP3200 320 3 2 d From From user 08 28 08 11 00 36 From D ren i i user 08 28 08 11 14 51 Message Message Press OK or Apply to send the message Press OK or Apply to send the message Cancel Apply Send a message to users on the Send a message to users on same vSpace PC as this user any vSpace PC that can be seen on this network It may take 20 seconds or more for the To window to auto populate with a list of vSpace systems and stations that are visible on this network Page 27 _mwcomputing R X550 User Guide NComputing vSpace Message es A From user 08 28 08 11 17 34 Hello world Example of message received from another vSpace user Disable or Enable vSpace 7 Do you want bo reboot your computer bo activate your vSpace changes A left click on the Disable or Enable if already disabled option from the system tray icon brings up this do you want to reboot screen Select No and the selected Disable Enable action will take place after the next normal reboot time WARNING SELECTING Yes WILL IMMEDIATELY REBOOT THE SYSTEM WITHOUT WARNING OTHER USERS THAT MAY BE ACTIVE ON THIS SYSTEM After the system reboot completes following a Disable vSpace action the follow
21. ched e Hardware ld the virtual hardware name for the station s access device e Keyboard Id what type of keyboard interface is used always PS 2 e Pointer Id what type of pointer interface i e mouse is used always PS 2 Page 32 _mwcomputing X550 User Guide yi Remote Administration Console File Action View Help e amalgam ebe Settings m a Local Settings ee mee KEE G Zen 07 Mame Value Application loaded Information Station Sstings Staion name Station 02 Hew Station 03 EE t E om Station 04 Logged in user Hone JA Station 05 Default user User Shik Si Station 06 Staus Running CR Information amp Settings Logon program e Gel Product Information Logon program folder ag Eben AutoLaunch enabled Yes Display Id 350 3 head PCI Display Card Se Sy System Settings Hardware Id PCI MultiMedia Devce amp USB Input de 2 a WW Serial Numbers Keyboard Id Fatz device Lal USB Device Assignment s Pointer Id PS device S al Hosts Ei Remote Administration Console File Action wiew Help CH Settings SR Local Settings S d 4550 5 head PCI Display Card S n GE Don 02 SN a Station 03 Station name Station HO NM Station 04 gl Station 05 Sech Se Station 06 5 CS Information amp Settings SE Gel Product Information Enable Shut Down option without Logging on to the station SC oo e User Information e 8 E Enable Auto Logon mode SEH Si
22. con Page 31 _mwcomputing R X550 User Guide If you right click directly on a station number you can access three tabs of available information The Application loaded tab shows all the applications running on that station s session i Remote Administration Console BE 10 x File Action wiew Help e maleme bS L Settings Application loaded Information Station Settings El Local Settings aa enn Display Card eS Gras e Station 03 eases SI Station 04 i A Station 05 ffi Station 06 Se E 4a Information amp Settings AS Product Information elif User Information oy System Settings Pd Serial Mumbers e bot USB Device Assignments SR All Hosts The Information tab shows the following information about the selected station s session e Station name the access device station s provisioned name e Session ID the vSpace session number for the session on this station e Logged in user the username that is currently logged in e Default user the default username for the terminal session If one is not configured it shows the last user that logged in e Status the session status e Logon program the filename that will run at session login typically a kiosk type application e Logon program folder the folder where the logon program exists e AutoLaunch enabled the station s automatic launch status e Display Id the PCI card ID for the card to which this station is atta
23. e harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment to a power outlet on a circuit different from which the receiver is connected e Consult your dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment For enhancing performance and reliability we recommend using FTP or STP cable between the X550 PCI card and the XD2 devices This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Page 5 _NGomputmng X550 User Guide MIC Certification Information X550 PCI Card 1 717198 SOEN NComputing X series X550 3 MZAVMZAS 7 MAAS FHAS 4 ARAB AS YA CR NCC X550 B XD2 Access Device 3 AA Lull 7 OFOl2 SBS A AIS All ri MIC 7 i NCC XD2 B HH D H ol SE HESE Sit SMO sh SE ootd A Page 6 _mcomputing R X550 User Guide Product Overview The X550 desktop
24. e to the product A user must read this User Guide carefully before use and properly follow the instructions Make sure that the place of installation is not too hot above 35 C too cold below UC or too wet above 85 relative humidity Avoid any severe impacts to the product Make sure that the product is not exposed to direct sunlight or any hot machinery Please keep the product away from any items which have strong magnetic properties Do not disassemble repair or rebuild the product Please properly route all cables and power cords to avoid a tripping hazard An electric shock fire damage to the product or physical injury may occur as a result of tripping over the cable Please disconnect the Cat 5e or Cat 6 cable from the product when it is not in use for a long period of time Page 4 _icomputing X550 User Guide Regulatory Compliance FCC Information This equipment has been tested and found to comply with the limits for a class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does caus
25. e Print lt Back Cancel From the Choose Destination Location screen you can choose to install vSpace in the the default location or you can navigate to a different location and install vSpace there When you are finished click on the Next button Gel Installing NComputing Space 4 4 001 x NComputing ySpace p Choose Destination Location s EE NComputing vGpace will install in the following directory To install in this directory click Next To install in a different directory click Browse or type a new directory path Click Cancel to exit this program G Program Files NComputing vS pace Browse Destination Directory coos At the Create Password for Administrator screen select whether to use or disable use of an administrator password If you choose to use an administrator password enter it and retype it Click on the Next button mh Installing NComputing ySpace 4 4 001 x NComputing ySpace S Create Password for Administrator onl By setting this password you will be asked to enter it each time you change any i entry in the NComputing console Alternatively you may wish to disable this K password and use Windows policies to only give administrators access to the 3 NComputing console This password will ONLY apply to the NComputing software installed on this system Resetting a forgotten password will require reinstalling this software package Enter t
26. ers and Groups utility and you will be brought back to finish the vSpace installation process Fie Action View Help e ip EUR DEG m Local Users and Groups Local i Administrator Guest view 3 SUPPORT _38 CN Microsoft Corporation Refresh Export List Help Creates anew Local User account At the vSpace successfully installed screen you have the opportunity to display and read the latest readme file This file normally contains notes specific to the version of vSpace you have just installed Then select whether or not to restart the computer Page 16 _NnGomputing X550 User Guide Tir ele ee eerre pi eent ee eee ka CEE E ge S Fe HF rg LE BA maian ie perka paiar nian Paara toa W F Bn ii ia deere Fa sm s ia Pa a ETTET AER ee ee RER ee ee Pee ee KEEN eee a eer Te bei sa ianiai e eee e ke Gen ee eee resbee ered Se eee eer r Ee Jee Ps pel e Pe Hdd harrie Perte re Joe ue erie 8 Fa bei eg ae gem ue FE Fan E Raf Fe gp Portis Cae ode rap ab ele aes ed sp ede ie upar eee ra Lot nal alii ging epee Ae 8 r E s 8 NE e niy r Computing nara ae Tee pe teat eens z BLS m m Stat Prpa Urteel vue e Leide vSpace ig pat are Shes pe paa mag migi KAP pien Cle wou sare Be eels pour Sores re IS ei ema bap bah ay ASE Palen ee Dee few Note You must reboot the computer before you can use the vSpace software o
27. gs sea click Next to begin copying files click Next to begin copying files ae aa S Create sys info file E lt Back Cancel lt Back Cancel The vSpace software will then be installed a Installing NComputing Space 4 4 001 x NComputing ySpace op Ta C 8g Source G Documents and Settings Administrator 4 442D 1F911E 344 Desktop 4 Destination G Program Files NComputing 100 E Copying needed files At the Add new users pop up select whether or not you would like to add new users to the system If you click on the Yes button the installation program will launch a screen to administer user accounts on the host PC If you click the No button the installation process will continue without bringing up the user administration screen Page 15 _iwcomputing X550 User Guide at Installing NComputing Space 4 4 001 NComputing ySpace Installing NComputing Space 4 4 001 Adding new users lt Back Next gt Cancel Note It is recommended that all users have their own user accounts to enable control of their own settings If you click on the Yes button the screen shot below shows the Local Users and Groups Windows utility that will be displayed on an otherwise blank overlay screen You can right click and select New User to add each desired individual user account When you are finished adding users close the Local Us
28. he Administrator Password New Password Retype New Password lt Back Cancel Page 14 _mcomputing X550 User Guide Note This password only applies to the vSpace software installed on this PC Resetting a forgotten password with require reinstalling the vSpace software Note The NComputing Administration Console allows you to administer vSpace software and parameters associated with the access devices on this PC It will automatically be installed on this system At this point one of the following ready to copy files screen will be displayed If this is the first time vSpace has been installed on this system the Create sys info file will appear on the screen Unless it is requested by support we recommend you leave the box unchecked Review your selections and click on the Next button wal Installing NComputing ySpace 4 4 001 l x Gel Installing NComputing vSpace 4 4 001 i Ka NComputing ySpace NComputing ySpace Ready to copy files en Ready to copy files onl Ta Ta d Setup is now ready to copy files i Setup is now ready to copy files Current Settings or Current Settings Components Components If you want to review or change any El If you weit F Gei change ag Weg settings click Back Destination ER settings cack gack Destination Directory _ i ER AAEE e ege G Program Files NComputing vSpace Test G Program Files NComputing ySpace If you are satisfied with the settin
29. ing screen informs you that vSpace is not currently enabled and you are given the opportunity to enable it now Space Message j x d Do You wish to ENABLE vSpace now ws TF you want to stay in single user mode to install anything else please choose HW Otherwise please choose Y bo return to multiuser mode Page 28 _mwcomputing X550 User Guide Local Settings The Local Settings tree allows you to see and change settings for this host PC Right clicking on Local Settings and selecting Export List lets you export a list tab or comma delimited text file that can be used to keep a record of which users if any are logged in to each station at a point in time e Remote Administration Console i E Jl x File Action View Help Local Settings E x550 PCI Export List SE Station 06 SEA Information amp Settings GG USB Device Gesl tpmentiz m All Hosts Exports the current list to a File X550 PCI Card The X550 PCI Card item shows information about all the vSpace sessions currently possible on that PCI card imi Remote Administration Console File Action View Help z B e al Settings Al Station 02 Running SE SS station 03 Running B Station 02 JN station 04 Running A Station 03 A Station 05 Running A Station 04 A Station 06 Running JA Station 05 RN Station 06 SEN Information amp Settings EG USB Device Assignmentis D All Host
30. ion where you have stored the returned X550 license see multiple screen shots below When you select to register offline the screen presented allows you to select the serial number s to register The window provides a list of X550 PCI card number s read directly from the card s For each serial number the window shows if it is registered or not yet registered Any unregistered PCI card s will have the appropriate box checked Click on the Next button to proceed Page 21 _NnGomputing X550 User Guide ySpace Registration Process i E x Register Off Line Serial number selection page oft In the next window you see the user information previously entered and the PCI card numbers chosen for registration Confirm that the information is correct and click on the Next button to complete the process yvSpace Registration Process x Ready to register Off Line Please check your registration settings if you are ready to register offline please click N D ext Serial Number 1111111 not registered Name om BI stone Company IESSE Country United States d America Address fi Lagoon Drive a Remon State Province cm 6 Zip 34065 E mail Jooooy ncomputingcom Number s to register S Please check your registration settings If you are satisfied with the ings click Next to begin Phone 555 1 212 the registration Reseller Dealer Name My Dealer T
31. o the host PC s CD drive lf the installer does not automatically launch go to My Computer open the CD drive icon and manually start the Install exe application At the installation screen click on the Install vSpace for X series button View User s Guide y p a E e ver 4 4 0 View Quick Install Guide Install Acrobat Reader Desktop Virtualization Software for NComputing X series Before actual installation starts the software attempts to connect to the Internet to compare the software version on the CD with the latest software version on the NComputing update server If there is a later version on the NComputing server a prompt will appear to ask if you want to use the version on the CD or if you want to download the latest version Note If a new version is available we recommend you download and install the latest version included at no additional charge within the first 12 months of your purchase Page 12 _mcomputing X550 User Guide At the installation Welcome screen close all running programs and click on the Next button nh Installing NComputing ySpace 4 4 001 Welcome to the NComputing vSpace Setup program computing Close all programs you are running and click Next to continue setup or Cancel to quit Cancel Read the antivirus and firewall warning screen follow the applicable instructions and click on the Next button Gel Installing NComputing
32. omputing R X550 User Guide y Space Registration Process x Ready to register On Line Please check your setting to register if you ready to register please click Next onl een Serial Number 1111111 Registering Off Line Number s to register Name Ree Company Company H Country United States of America Address fi Lagoon Drive ha City Redwood City u G State Province ca Please check your registration l settings Zip 94065 If you are satisfied with the Emal egen ncomputing com settings click Next to begin Phone 555 1 212 the registration Reseller Dealer Name My Dealer Type of Use select Non profit EA You will then see a registration progress bar on the On line Registration process screen Once the online registration process has completed you can view the results including which PCI card s were successfully registered Click on the Finish button ySpace Registration Process x Registration result page thanks for registering ol Ta Registration was finished successfully S Cancel Offline Registration In the offline registration function you will create a file containing the PCI card number and the user registration information that must be emailed to registration ncomputing com Once a matching registration file has been emailed back you will restart the vSpace Registration program and point the application to the locat
33. omputing technical support Select VSpace Registration from the Windows Start menu Administrator Hr val My Computer M Your Ser anage Your Server wag S gt control Panel gt A Administrative Tools p 4 A Printers and Faxes Click on Yopace Registration rk wale Support GA Activate Windows f D Notepad SC Windows Catalog sch o Windows Update w Paint e Accessories k en Startup V a Internet Explorer 1 Add x300 Serial Numbers 7 Gel Outlook Express T v pace Console e re Remote Assistance a v5pace Registration EH Administrative Tools Z3 vSpace Update NComputing v pace F S Uninstall vSpace Al Programs Page 18 _mcomputing R X550 User Guide At any time during the registration process you can use the Back button to return to a previous screen to change your entries and you can also click on the Cancel button to cancel the process at that point At the registration program welcome screen if vSpace password protection is turned on you will need to enter your password Then Click the Next button If password protection is on a password entry box will be available Enter your password to continue Peace type the Oaseword and Ger chch vSpace Registration Process x Welcome to the vSpace registration program A ed This process will register and computing activate your product It must be done correctly to enable the full functionality of
34. on get information from other connected computers and sometimes talk directly with users at other computers Log on Logon is the procedure by which an entity person program or system exchanges credentials with an operating system or application in order to be allowed access to the OS or application Almost always a logon requires that the user have 1 a user ID and 2 a password Often the user ID must conform to a length requirement such as eight characters or more and the password must contain at least one digit and not match a natural language word User one who uses a computer system Users need to identify themselves to be able to access the computer system In order to ensure unique identities the system administrator usually assigns each user a username associated with a defined set of computer resources USB Universal Serial Bus is a standard designed to allow peripherals to connect and identify themselves a computer via a standardized interface socket USB allows devices to connect and disconnect from a computer without the forcing the computer to be restarted Page 42
35. ou can then set individual station check boxes Allow all users access to every USB port op Remote Administration Console File Action View Help e op 1 EIS le ER Ea Settings a Local Settings SE x350 3 head PCI Display Card 2 eg Station 02 fas Station 03 Blas Station 04 EES Information amp Settings Li USB Device Assignments Bis eZ Keyboards and Mice Port6 DeviceConnected USB Mass Storage Device 1 1 Flash Disk USB Device EN Volumelsh J o Je Lean ae Station number Main Console Station 02 TT Station 03 TT Station 04 pa Audio Devices Available USB Ports HOST DCH Settings ER Standard OpentiCD USB Host Control ER Hootiub e Portl DeviceConnected U El Fort DeviceConnected U E Port3 DeviceConnected U GL Fort DeviceConnected U ER Standard Enhanced PCI to USB Host Gi All Hosts With the allow all users box unchecked you can then set individual station check boxes Allow all users access to every USB port Page 39 _mwcomputing R X550 User Guide 15 x m Remote Administration Console File Action View Help p 1 EIER le Ea Settings el Local Settings sc Port6 DeviceConnected USB Mass Storage Device Ee 350 3 head PCI Display Card 1 1 Flash Disk USB Device ZE Station 02 sl Volumele J il Station 03 o po ke Station 04 BRES Information amp Settings ek ER LISB Device Assignment
36. ou to apply later 2 if you didn t use the options button to modify the standard behavior installation of the new version will begin a NComputing vSpace Update D sl ls Welcome in NComputing vSpace Update Service Version of product installed on this computer NComputing ySpace Version 4 03 096 21 08 2008 NComputing ySpace xi 2 Do you want to exit the Update Program You don t need to perform the Update Download Get more Options Eat lf there was no new version available simply click on the Exit button You will be asked to confirm that you want to exit and then the update program ends Page 26 _mcomputing R X550 User Guide Using the vSpace Console Start the management console from the Windows Start menu The application is called vSpace Console You can also start the management console by right clicking on the NComputing icon in the system tray and selecting vSpace Management Console or by simply double clicking on the NComputing icon in the system tray fopace Management Console Station Information WSpace Send Message Disable ySpace Other vSpace options available from a right click on the system tray icon are Station Information tells you about the station where logged in Sc xi User User i Station vSpace Console Computer HP3200 320 3 Send Message to other vSpace users on this system or to users on other vSpace en
37. perly Also check to be sure your package includes one X550 PCI card five XD2 devices the vSpace installation CD and ten monitor mounting screws Install the X550 PCI Card 1 Disconnect all peripheral and power cables from the host PC 2 Remove the host PC system cover 3 Locate an available PCI slot for the X550 PCI card ETTTTTTTOTTTOTTTTOTTTTTTOTTTTTT TTT Ah ep a H Ieper UDO mmm tt ap EENS RER rann W Page 9 _mcomputing X550 User Guide 4 Insert one X550 PCI card and secure the bracket to the chassis with a retaining screw or other fastening mechanism specific to your PC Note The X550 is a full height PCI card Optional installation of a second X550 card If the system has a second available PCI slot and you wish to use a second X550 kit insert the second card into the available slot and secure the card to the chassis 5 Replace the system cover and reconnect all peripheral and power cables Page 10 _mwcGomputing R X550 User Guide Connect Peripheral Devices Connect each access device to a port on the PCI card using high quality Cat 5e or shielded Cat 6 cables These must be standard direct not crossover cables Maximum cable length between the X550 card and a user access device is Standard Category 5e UTP cable up to 5 meters Standard Category 6 STP or FIP cable up to 10 meters WARNING You must NOT attach any Ethernet networking equipment such as a hub switch or router
38. r the access devices connected to the host PC Page 17 _mcomputing X550 User Guide Product Registration The X550 PCI card contains an embedded hardware license which allow it to support up to five access devices When first installed the X550 starts a trial license which permits you to use full functionality of up to five attached access devices for the next 30 days Until you register a reminder screen like the one shown below will be displayed at least once a day on every user station If you fail to register the X550 card with NComputing online or offline within the 30 day trial period the PCI card will cease to function Space Trial mode x AN 2550 card 1 must be registered within 30 days Allowing the card s trial license to expire will not prevent you from registering the card You can always launch the vSpace Registration application from the PC s main screen via Start gt All Programs gt vSpace gt vSpace Registration and then perform either online or offline registration Full PCI card functionality will then be restored once the card is successfully registered with NComputing NOTE If you have two X550 cards installed in the system the vSpace Registration application will present the option of registering both cards at the same time NOTE In addition to extending the X550 license beyond the 30 day trial period registration entitles you to 12 months of vSpace software updates and access to NC
39. ry CGomplance cccccccseccecseececeeeeeceeeeeceeeeeseeeeeseeeeseeeessaeeesaeeesseeesaaes 5 FOO tte dr OU EE 5 MIC Certification Information 6 Product Cvervieuw 7 Minimum System Requirements ccccceecccseececeeececeeececeeeeeseeeesseeeesseeesseeeeeaeees 8 let E 8 PCC Se Re 8 elle nee 8 ONS TG tee UE ht A H 9 Mp et TVS DOO POGAI EE 9 Connect Peripheral Devices 00nnnnannnnnnnnennnnnnnnrnnennnnnrrnnnrrnnrnnnrnrenersnrreenen gt 11 Install the NComputing vSpace Goftware 12 Product Registration i e EEN MER 28 18 Online Registration c cccccccceeceseseeeseeeeeseenescage EE OD AER 20 Offline Registration ENEE TN WM 21 Uninstallation and Hemstallaton 24 Updating the VSpace Software ccccccccccsecceceeeeeceeesseeeeseeeeeeseseesseeesseeeesaeeeeas 25 Using the vopaceCGonsole A oana raaranireranenanrnennnnaa 27 Local Gettmges nnannnanannnnnnnnnnnnnnn na e o aaaea naaannannannnranenanrena nanan 29 X550 Kelte TENDENZ Ben 29 Information amp Settings Ek MBP eee cceecccceecesceeeesceeeeseeeeescenesseeteneees 35 USB Device Assignment S ccccceccceeeeeeeeeeeeeeseeeeeeeeeeeeeesseeeeaeetsaeetseeeas 38 Warranty and Troubleshooting S S 7 5 asnenrernrirnrrrnnrnriennrrnurrnannrarnnnn na 41 OS SUEY EEN N EE E EE E EE 42 Page 3 _icomputing X550 User Guide Safety Information Refer to the following to prevent any physical injury or loss of assets caused by damag
40. s jg Keyboards and Mice A audio Devices Station number Available USB Ports HOST PC Settings Main Console ER Standard OpenHCD USB Host Control Station 02 ES RootHub mee z Fort1 DeviceConnected U z H Port2 DedicecConnected U e 7 n Port3 DeviceConnected U G Do you want to save this settings H Fort DeviceConnectad U ER Standard Enhanced PCI to USB Hos GI Pa All Hosts You are reminded to possibly save the settings if you attempt to navigate away from this USB device without clicking Apply When you click on the Apply button changes to the USB Device assignments are saved To discard changes simply navigate to another tree item or close the console without clicking on the Apply button but you will be reminded that you may wish to save the settings you made Page 40 _mwcGomputing X550 User Guide Warranty and Troubleshooting You can download the applicable hardware warranty for your region by visiting the Download center in the Support section of the NComputing website at www ncomputing com Refer to the following troubleshooting tips and the online NComputing knowledge base in case you encounter issues with your installation Error message Station x stopped This message appears on the access device when the station is not yet logged in or has logged off can t connect to the host PC Make sure the access device s cable is connected to the ho
41. s or other means are also subject to these terms unless other terms accompany those updates By installing or using the Software you accept these terms If you do not accept them do not install or use the Software Using the Software also operates as your consent to the transmission of certain computer information during validation activation and for Internet si F i agreg Pit lt Back Cancel Page 13 _mwcomputing X550 User Guide At the product terms of use screen read the terms of use document and optionally print it out When you are finished click the I agree checkbox and then click Next mh Installing NComputing ySpace 4 4 001 x NComputing Space Terms of use S Please read and accept the following terms of use ol on Use the scroll bar to view the entire agreement or use the Print button feature Terms of Use for NComputing X Series Please read these terms of use carefully You must agree to all provisions herein to be permitted to use the hardware and or software By installing or using the hardware and or software you accept these terms 1 GENERAL The object of the provisions of this Terms of Use Statement is to govern the proper use of NComputing Products 2 DESCRIPTION OF THE PRODUCT The NComputing Product consists of an X series PCI card access devices that connect to the card and virtualization software that runs on a host computer The Product uses the sl F agre
42. sh button to complete the offline registration process Uninstallation and Reinstallation To uninstall the vSpace software select Uninstall vSpace from the Start menu Follow the prompts and the vSpace software is removed from the host PC You will be prompted to restart the host PC to complete the process You may reassign your vSpace software license to another computer to which you have moved and installed the X550 hardware but only a limited number of times Refer to Section 3 of the End User License Agreement that was presented during the install process for details Page 24 _mwcomputing X550 User Guide Updating the vSpace Software Once you have successfully completed the registration process you can update the software directly over the Internet by selecting Update vSpace from the Start menu provided you are within 12 months of the initial purchase or have signed up for extended maintenance er NComputing Space Update 3 Gl x Welcome in NComputing vSpace Update Service Version of product installed on this computer NComputing vSpace Version 4 03 096 21 08 2008 Subscription From To First Installation Version of Product on the FTP Server Please click Connect to get product information Get more Options Exit Note If the Enter Password window appears enter the administrator password a NComputing vppace Update sei ell x Save
43. ssary for the X550 card to function past the initial 30 days You can select to register either On Line or Off Line and after selecting the desired registration method click on the Next button ySpace Registration Process Select registration method On Line Nessssssenenensssecssssssssssnsnsnssrecesssssssenensnsesnseussssussensssusensnsasanenees C Dff Line Register via File Email C Dff Line Activate a license file L lt Back Cancel If you choose online registration follow the instructions in the next section If you have chosen offline registration skip ahead to that section Online Registration When you select to register online the screen presented allows you to select what serial number s to register The window provides a list of X550 PCI card number s read directly from the card s For each serial number the window shows if it is registered or not yet registered Any unregistered PCI card s will have the appropriate box checked Click on the Next button to proceed Space Registration Process x Register On Line Serial number selection page ol Ta P lt Back Cancel In the Ready to register On Line screen you will see the user information previously entered and the PCI card numbers chosen for registration Confirm that the information is correct and click on the Next button to complete the process Page 20 _mwc
44. st PC the host PC is running and the X550 card has been registered Checking that the X550 PCI Card and software is installed correctly Open the control panel and then open the System item Select the Hardware tab and open the Multifunction adapters item You can check the installation status of the drivers here el Els File Action view Help gt 8 6 2m a Computer Se Disk drives E Display adapters id NVIDIA GeForce 6100 nForce 430 x550 Graphic Controller x550 Graphic Controller Ku Virtual Graphics Controllers generated by X550 2 x550 Graphic Controller 2 x550 Graphic Controller a x550 Graphic Controller 9 4 DYD CD ROM drives ig Human Interface Devices IDE ATAJATAPI controllers ES IEEE 1394 Bus host controllers X550 PCI Card H 5 Keyboards 2 Mice and other pointing devices H Monitors E KH Multifunction adapters lt Y 550 Bus Enumerator Network adapters E Vv NVIDIA Network Bus Enumerator MGR Processors Sound video and game controllers Audio Codecs Ei Legacy Audio Drivers Legacy Video Capture Devices Media Control Devices USB Audio Device Video Codecs Ei x Series Audio EI x Series Audio EI x Series Audio EI x Series Audio EI x Series Audio LU Storage volumes E System devices z Universal Serial Bus controllers Virtual Audio Controllers generated by X550 For more troubleshooting information
45. urable for each access device or station This drop down sets the amount of time the station can be idle before the X550 puts the monitor into a sleep state Moving the mouse or hitting a key on the keyboard attached to the corresponding access device will wake the monitor back up Selecting the value of Never means that the monitor will always remain powered on All normal screen saver functions still apply to prevent monitor burn e Enable Auto Logon mode When this is enabled and there is an entry in the username and password fields the specified username is automatically logged in when the station starts e Run this program only during Logon and In folder When you select a program to run and the folder where it is located the program is started when there is a logon using the station This option along with the Enable Auto Logon are often used in setting up unattended kiosk environments e Initial keyboard state These check boxes allow setting the specific keyboard states that will be active when the stations starts There are separate settings for Num Lock Caps Lock and Scroll Lock In the toolbar there is a Stop station button When you select a station and click this button a confirmation window asks if you want to stop the selected station It also reminds you to exit all programs and log off the station Space Console E x 2 Before stopping a station it is important that you exit all
46. ype of Use select Non profit Eee In the next screen you select where to store the file that must be emailed to NComputing and click the Next button ySpace Registration Process Off Line registration mode Creating registration file i To register please create this file and send this file to support ncomputing com by email ou will receive the file necessary to complete registration via email Number s to register 1111111 Register file path ld Settinas Administrator My Documents RGF1111111 txt Change Please click Next to create file lt Back Cancel The offline registration file is then created and stored in the location specified Page 22 _mcomputing X550 User Guide Space Registration Process x Registration result page thanks for registering d Register file was created J Please email file to registration ncomputing com Status of Serial Number 1111111 was set to registering Register File G Documents and Settings Administrator My Documents R was created successfully Please send this file to register center Once the file is created you can copy it to another PC if necessary Email that file to registration ncomputing com You will receive an immediate email reply confirming that the registration information reached NComputing If the registration system determines that the file is valid and that the X550 is entitled
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