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Motorola SBG900 Network Card User Manual

1. eecceeeeeesseeeeeeeeeseeeeeeeeeenseeeeneeeseeeseeeeeeeeeeeeeees 8 Cabling and Startup for a Single USSR ccisccictciicssccancnnnsntiancaccntanassaanensanunennssaddnasnamenabiniaaaansaaneis 9 Semo Up a USB EEN 11 Setting Up a USB Driver in Windows 98 nsssnnnnnnnnnunnnnnenennnnnnnnnnnnnnnnnnnnnnnnnnn nennen nnmnnn nnmn 12 Setting Up a USB Driver in Windows 2000 sivcsiciseiisssssssinrninncendsssicnssnnnnssavesicannsaamesrnentcaniaduins 16 Setting Up a USB Driver in Windows Me iveccscceisisssnsnstccrctcccisteisancaccestianansanisssanunnnasancananuanase 20 Setting Up a USB Driver in Windows XP cccccsssssseeeeeeeeenseeeeeeeeeeeneneneeeeseeeeeeeeeeeeeeeseneeeaees 21 Ru TOPP siete nna 22 X lt 4 iv gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit Configuring TCP IP in Windows 95 98 or Me cs eeceeeeessseeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeneees 23 Configuring TCP IP in Windows 2000 sesiisnccsssccsiisascsasenacerisenananssasecessnicasassadssanaunonaaniianiaaans 26 Configuring TCP IP in Windows XP E 30 Verifying the IP Address in Windows 95 98 or Me ecccceseeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeees 36 Verifying the IP Address in Windows 2000 or XP ccccssseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 37 Gabing tor INN CE EE 39 Ethernet and USB cnc netescsteseivntraenbnicicieciedass bee eenbedairndnenenittaedenndannentnilaied sdenededeaensncdeamiearineneubeben 39 S eegener
2. Q CB Preach Ey Folders Er Aes Network Connections 7 Select Properties from the pop up menu to display the Local Area Connection oar TS eet Properties window ocal Ares Connection Disable Status Repair Bridge Connections Create Shortcut Rename Diesel Other Places D Control Panel SQ My Network Places My Documents d My Computer ft xX lt 4 33 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP continued e 8 Onthe Local Area Connection Properties window be sure Internet Protocol TCP IP Local Area Connection Properties is checked If it is not checked check it General Authentication Advanced 9 Select Internet Protocol TCP IP and click Properties to display the Internet Protocol TCP IP Properties window Connect using Sai Com EtherLink XL 10 100 PCI For Complete PC Manage This connection uses the following items v El Client for Microsoft Networks vi Fie and Printer Sharing for Microsoft Networks vi JE QoS Packet Scheduler v Internet Protocol TCP IP Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected
3. SBV4200 VoIP Cable Modem User Guide Home Print Exit Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License On the Windows desktop click Start to display the Start window shown at left Click Control Panel to display the Control Panel window The display varies A ur depending on your Windows XP view options Ze EE If a Category view similar to below is displayed click Performance and d i es Maintenance Otherwise skip to step 5 gd D Ow Beer EEN S Ba ome La B Ph E Folders EE Lef ess B control Panel Be e gie Kee Ces allPrograms gt D a 3 d J 83 o s 30 amp ee ft XxX lt a 53 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License S On the Performance and Maintenance window click System to display the System Properties window Skip to step 6 ess D Performance and Maintenance v Go E B B B aal h e sd See information about your computer system and change settings for hardware performance and automatic updates ft xX lt 4 54 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Control Panel File gdt Ven O B Pruh roes FE yorites Toos Help Accessibilty Add Hardware Options ft x Home Print Exit Install
4. Skip to step 6 sk pO Search E Folders E7 Ad D gt Network and Internet ns gf Network and Internet Connections See Also My Network Places D Printers end Other Pick a task Y Remote Desktop Be Phone and Modem Options Set up or change your Internet connection Create a connection to the network at your workplace Troubles ers Set up or change your home or small office network Ee X 2 2 Internet Explorer or pick a Control Panel icon 2 Network Diagnostics S p Internet Options Network Connections ft xX lt 4 31 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP continued Control Panel S 5 Ifa classic view similar to at left is displayed click Network Connections to display Oni EE e the LAN or High speed Internet connections Accessibilty Add Hardware Options Sounds and Speech Audio Devices ft xX lt 4 32 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP continued a 6 Right click on your network connection If more than one connection is displayed be Fle Edt vew Favortes Tode Advanced Hep GE sure to select the one for your network interface
5. Currently most Internet service providers do not provide cable Internet access Contact your cable company for your specific information ft xX lt 4 62 SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting Glossary License Q Dol need to subscribe to cable TV to get cable Internet access A No but you will need to subscribe to cable Internet service Some systems require that you subscribe to basic service before you can get Internet access and or offer a discount when you use your own VoIP cable modem Check with your local cable company for specific information Q What type of technical support is available A For questions about your Internet service connection or VoIP cable modem call your cable service provider Q What do do if my SURFboard VoIP cable modem stops working A Troubleshooting on page 41 provides tips to diagnose problems and simple solutions If you continue to have problems call your cable service provider ft XxX lt 4 63 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ License Glossary coaxial cable coax DOCSIS download downstream Ethernet expansion slot F type connector IP address ft Home A type of wire consisting of a center wire surround
6. You do not need step 2 to unplug it when not in use 5 Check that the lights on the VoIP cable modem front cycle through this sequence BR Power flashes during the self test and changes to solid green when the self test SURFboard VoIP cable modem is successfully complete Mm Receive flashes while scanning for the receive downstream channel and changes to solid green when it is connected BR Send flashes while scanning for the send upstream channel and changes to solid green when it is connected HM Online flashes while the VoIP cable modem downloads configuration data and changes to solid green when the download is complete ft xX lt 4 9 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User continued Caution 6 Connect your computer to the VoIP cable modem using USB or Ethernet Do not connect both the Ethernet USB Be sure the SURFboard VoIP Cable Modem CD ROM is inserted in your A and USB cables to the same CD ROM drive Connect the USB cable to the USB port on the VoIP cable modem computer Connect the other end to the USB port on your computer Then perform Setting Up a USB Driver on page 11 Ethernet Connect the provided straight through Ethernet cable to the Ethernet connector on the VoIP cable modem Connect the other end to t
7. ft xX lt 4 34 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP continued 10 On the Internet Protocol TCP IP Properties window verify that the settings are Internet Protocol TCP IP Properties correct as shown at left General Alternate Configuration d H i 11 Click OK to close the TCP IP Properties window You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings 12 Click OK to close the Local Area Connection Properties window When you complete the TCP IP configuration go to Verifying the IP Address in Windows 2000 or XP on page 37 Obtain DNS server address automatically Use the following DNS server addresses ft xX lt a 35 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 95 98 or Me ERIP Configuration E leks The following instructions are for Windows 95 98 or Me For information about p Ethemet Adapter Information Windows 2000 or XP see Verifying the IP Address in Windows 2000 or XP on PCI Bus Master Adapter x page
8. the VoIP cable modem may take 5 to 30 minutes Your service provider may ask for the status of the front panel lights as described in Front Panel Lights and Error Conditions on page 43 Problem Possible Solutions Green POWER light is off Check that the power cord is properly plugged into the electrical outlet and the VoIP cable modem Check that the electrical outlet is working If the Standby light is on the Internet connection is off Press the Standby button to reconnect to the Internet Press the Reset button ft xX lt 4 41 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Problem Possible Solutions Cannot send or receive data Check the lights on the front panel Note the first light from top to bottom that is off This light indicates where the error occurred as described in Front Panel Lights and Error Conditions on page 43 If all lights are off except the Standby light the VoIP cable modem is in Standby mode Press the Standby button to reconnect your Internet service If you have cable TV check that your TV is working and the picture is clear If you cannot receive your regular TV channels your data service will not function Check the coaxial cable at the VoIP cable modem and wall outlet Hand tighten if necessary Check the IP address Follow the steps in Verifying the
9. 37 For a Macintosh or UNIX system refer to your user guide Adapter Address 00 80 C6 E7 59 66 To check the IP address IP Address 206 19 86 132 Subnet Mask 255 255 255 224 1 On the Windows Desktop click Start ee 2 Select Run The Run window is displayed EES 3 Type winipcfg exe and click OK A window similar to the example at top left is Release A _RenewAl More nfo gt gt displayed 4 Select your adapter name the Ethernet card or USB device The values for Adapter Address IP Address Subnet Mask and Default Gateway on your PC 5 Click Renew DEER E 6 Click OK after the system displays an IP address Adapter Address 00 80 C6 E7 59 E6 If after performing this procedure your computer cannot access the Internet call your IP Autoconfiguration Address 469 254 191 251 cable service provider for help In Windows 98 if autoconfiguration is displayed before the IP Address call your service provider ft xX lt 4 36 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 2000 or XP The following instructions are for Windows 2000 or Windows XP For information about Windows 95 98 or Me see Verifying the IP Address in Windows 95 98 or Me on ES C WINNT System32 cmdexe page 36 For a Macintosh or UNIX system r
10. 40 fhe Nias i Ls RE 41 Front Panel Lights and Error Conditions aicicicircisesienneetassnsesacticcsesscisseasssieienisnrttnaredessaiennecesion 43 Removing the USB Driver from Windows 98 or Me cscssseeeeeeeeesseeeeeeeeenseeeseeeneeeeeeeees D I Removing the USB Driver from Windows 2000 cccsseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeenneeeees 48 Removing the USB Driver from Windows XP ccsssssseeeeeeeeeseeeeeeeeeeeeseeneeeeeeeeeeeeeneeeeeeeess 53 e AT E 60 Frequently Asked Ke E TE 61 ESOL E 64 SONIS e 66 X lt a v gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License d Introduction Congratulations you have a new Motorola SURFboard Voice over Internet Protocol Easier VoIP cable modem It provides high speed access to the Internet and other online Unlike dial up modems or ISDN you re always on services This VoIP cable modem transmits and receives data much faster than always connected For easiest set up use the traditional dial up or ISDN modems Unlike a dial up modem your SURFboard VoIP Installation Assistant on the SURFboard VoIP cable modem is always online Just open your browser and surf Cable Modem CD ROM Cee You can use your high speed upgradeable VoIP cable modem to connect one or more Faster computers in your home or business to the Internet You c
11. ABBOCOC To receive telephone service you need to provide the MAC address marked MTA MAC ID USB CPE MAC ID ABCDEF012345 You can record it here MTA MAC ID ABCDEF012345 00 ft X Home Print Exit You should ask your cable service provider the following questions E Do you have any special system requirements E When can I begin to use my VoIP cable modem E Are there any files need to download after am connected Do need a user name or password to access the Internet or use e mail lt 4 6 gt SURFboard SBV4200 VoIP Cable Modem User Guide AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Computer System Requirements You can use any web browser such as Microsoft Your SURFboard VolP cable modem is compatible with Microsoft Windows Internet Explorer or Netscape Navigator with Macintosh and UNIX computers your SURFboard VoIP cable modem Ethernet Card For Microsoft Windows computers the Installation Assistant application automatically checks your You can use the Ethernet connection with any Windows Macintosh or UNIX computer system configuration You can start the Installation equipped with a 10Base T or 10 100Base T Ethernet card Assistant from the Main Menu on the SURFboard l VoIP Cable Modem CD ROM Windows 95 UNIX or Macintosh computers must use the Ethernet connection If you use a
12. H MOTOROLA SURFboard SBV4200 VoIP Cable Modem User Guide Click your selection there is a complete Contents on page iv Introduction Introduces your SURFboard VoIP cable modem and the controls on the Top and Front Panel and Rear Panel Before You Begin Lists the items needed to install your SURFboard VoIP cable modem and describes Precautions Signing Up for Service and Computer System Requirements Installation and Configuration Overview Provides an overview and links to cable and configure your SURFboard VoIP cable modem including Setting Up a USB Driver Troubleshooting Provides suggestions to fix common problems Contact Us Provides contact information Frequently Asked Questions Provides answers to common questions about the SURFboard VoIP cable modem Next page p gt SURFboard Cable Modem WARNING TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE THE APPARATUS MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS SUCH AS VASES MUST BE PLACED ON THE APPARATUS CAUTION TO PREVENT ELECTRICAL SHOCK IF THE UNIT IS PROVIDED WITH A POLARIZED PLUG DO NOT CONNECT THE PLUG INTO AN EXTENSION CORD RECEPTACLE OR OTHER OUTLET UNLESS THE PLUG CAN BE FULLY INSERTED WITH NO PART OF THE BLADES EXPOSED CAUTION TO ENSURE REGULATORY AND SAFETY COMPLIANCE USE ONLY THE PROVIDED POWER AND INTERFACE CABLES CAUTION DO NOT OPEN THE UNIT DO NOT PERFORM A
13. IP Address in Windows 95 98 or Me on page 36 or Verifying the IP Address in Windows 2000 or XP on page 37 Call your cable service provider if you need an IP address Check that the USB or Ethernet cable is properly connected to the VoIP cable modem and your computer Problems related to unsuccessful Remove the USB driver Follow the instructions in one of USB driver installation Removing the USB Driver from Windows 98 or Me on page 44 mM Removing the USB Driver from Windows 2000 on page 48 mM Removing the USB Driver from Windows XP on page 53 ft xX lt 4 42 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Front Panel Lights and Error Conditions Light Turns Off During Startup If Turns Off During Normal Operation If Receive The receive channel cannot be acquired The receive channel is lost Send The send channel cannot be acquired The send channel is lost Online IP registration is unsuccessful The IP registration is lost Power The VolP cable modem is not properly The VolP cable modem is unplugged or is in plugged into the power outlet standby mode Press the Standby button For more information about the lights see Top and Front Panel on page 2 ft XxX lt 4 43 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introductio
14. LICENSE I DO NOT INSTALL OR USE THE SOFTWARE AND II RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE COLLECTIVELY PRODUCT INCLUDING ALL COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER AS THE CASE MAY BE FOR A FULL REFUND The Software includes associated media any printed materials and any on line or electronic documentation Software provided by third parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 34 party licensors retain the ownership of the Software You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever form ft xX lt 4 66 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit You may not 1 Loan distribu
15. MOTOROLA Motorola Inc USB Driver Removal Utility Let Informational messages similar to the ones shown at left are displayed on the This utility will remove the USB driver files and registry entries that are SU RFboard Cable Modem USB Driver Removal window not removed by the Device Managers uninstall process Be sure to remove the driver using the Device Manager first Aen Sb cate Cresc After you remove the USB driver re install the USB driver following Setting Up a USB Operating System is Microsoft Windows XP Driver in Windows XP on page 21 If you continue to have problems contact your cable Operations service provider Remove Driver sys file s System Completed SURFboard Remove Driver inf file s Information Completed USB Remove Digital Signature File Digital Catalog Completed Cable Modem Remove Registry entries Completed Status The SURFboard Cable Modem USB driver has been removed Need New Drivers or more Information You can check for the latest Information about your Motorola SURFboard Cable Modem here http www Motorola com broadband ft xX lt 4 59 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Contact Us For information about customer service technical support or warranty claims see the Regulatory Safety Software License and Warra
16. NY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damaging the equipment by local lightning strikes and other electrical surges This product was qualified under test conditions that included the use of the supplied cable between system components To be in compliance with regulations the user must use this cable and install it properly Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all applicable product safety requirements of the country of use Installation of this product must be in accordance with national wiring codes To prevent overheating do not block the ventilation holes on the sides of the unit or lay the unit on its side Wipe the unit with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area Avoid damaging the cable modem with static by touching the coaxial cable connector when it is attached to the earth grounded coaxial cable TV wall outlet Always first touch the coaxial cable connector on the ca
17. To prevent overheating the VoIP cable modem do not block the ventilation holes on its Always make the sides wall connection first Do not open the VoIP cable modem Refer all service to your cable service provider Wipe the VoIP cable modem with a clean dry cloth Never use cleaning fluid or similar Before you connect or chemicals Do not spray cleaners directly on the unit or use forced air to remove dust disconnect the USB or Ethernet cable always touch the coaxial cable AN Contact your cable service provider before connecting your VoIP cable Caution connector on the VoIP modem to your existing telephone wiring Do not connect the telephone cable modem wire to a traditional telephone PSTN service ft xX lt a 5 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Internet MAC Telephone MAC Signing Up for Service You must sign up with a cable service provider to access the Internet and other online services To activate your service call your local cable service provider To receive data service you need to provide the MAC address printed on the bar code PIN AAAAAA BBB 00 Made in label marked CM HFC MAC ID on the rear panel You can record it here CMHFC MAC ID ABCDEF012345 Il ll 00 Ni S N PPPPMVYJJJSSSSSCA
18. able A few seconds after you complete the USB Haraware Wizard connection the Found New Hardware Wizard window is displayed This wizard helps you install software for Ee 1 Be sure Install the software automatically is selected Found New Hardware Wizard ope L came Geesen 2 Click Next Windows automatically searches for the correct USB drivers and installs them If the installation is successful the window at bottom left is displayed What do you want the wizard to do Kleer Poon 3 Click Finish to complete the installation Otherwise be sure the SURFboard VoIP asics Cable Modem CD ROM is correctly inserted in your CD ROM drive When you finish setting up the USB driver you can continue with Configuring TCP IP Found New Hardware Wizard on page 22 Completing the Found New Hardware Wizard Although your SURFboard VoIP cable modem model number eieiei may be different than in the images in this guide the Motorola Surfboard 4220 USB Cable Modem es E procedure is the same ft X lt 4 21 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP The SURFboard VolP cable modem contains all required software You do not need to configure the VoIP cable modem but you must be sure that your computer is configured for TCP IP a protocol for communication
19. an connect Your VoIP cable modem is up to 100 times faster BR A single computer equipped with a Universal Serial Bus USB port directly to the than a dial up modem It lets you enjoy surfing the USB port on the SURFboard VoIP cable modem web without the long wait Because many network E A single computer equipped with an Ethernet adapter directly to the Ethernet port on and other factors can affect performance the the SURFboard VoIP cable modem actual speed will vary E Two computers one to the USB port and one to the Ethernet port Better WR Up to 31 computers to a single SURFboard VoIP cable modem using an Ethernet Your VoIP cable modem is made by the company hub as shown in Cabling for Multiple Users on page 39 with over 50 years of cable TV expertise You can connect up to two standard telephone lines using your SURFboard VoIP cable modem which supports RW Standard features such as caller ID call waiting and call forwarding HM Software upgrades over the network to provide new or improved services ft xX lt 4 1 gt SURPFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License The model number on your VoIP cable modem Top and Front Panel may be different than in the illustrations and screen images in this guide For added security you can press the Standby button 1 to suspend your Internet con
20. any images graphics photographs animation video audio music and text incorporated therein is owned by Motorola or its grd party licensors and is protected by United States copyright laws and international treaty provisions Except as otherwise expressly provided in this License the copying reproduction distribution or preparation of derivative works of the Software any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software provided as a bundled application or otherwise with the Software U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use duplication or disclosure by the Government is subject to restrictions as set forth in subdivision c 1 ii of The Rights in Technical Data and Computer Software clause at 52 227 7013 The contractor manufacturer is Motorola Inc Broadband Communications Sector 101 Tournament Drive Horsham PA 19044 ft xX lt 4 67 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Pri
21. ation amp Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP continued Properties window Speech License 5 Ifa classic view similar to at left is displayed click System to display the System lt 4 55 B SURFboard SBV4200 VoIP Cable Modem User Guide AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows XP continued EE 6 Onthe System Properties window click the Hardware tab System Restore Automatic Updates Remote 7 Double click the Device Manager button to display the Device Manager window General Computer Name Hardware Advanced Add Hardware Wizard The Add Hardware Wizard helps you install hardware Add Hardware Wizard Device Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Driver Signing l Device Manager Hardware Profiles Hardware profiles provide a way for you to set up and store ay different hardware configurations Hardware Profiles ft xX lt a 56 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows XP continued On the Device Manager window double click Network adapter
22. between computers Perform one of E Configuring TCP IP in Windows 95 98 or Me on page 23 E Configuring TCP IP in Windows 2000 on page 26 E Configuring TCP IP in Windows XP on page 30 E Follow the instructions in your Macintosh or UNIX user manual After configuring TCP IP perform one of the following to verify the IP address RW Verifying the IP Address in Windows 95 98 or Me on page 36 RW Verifying the IP Address in Windows 2000 or XP on page 37 E Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to set up your computer ft xX lt 4 22 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Network HES Configuration Identification Access Control The following network components are installed S Client for Microsoft Networks j DN 3Com Fast EtherLink XL 10 100Mb TX Ethemet NIC 3C9 i Dial Up Adapter I DPX110 USB Cable Modem Adapter Add Jemove See Primary Network Logon Client for Microsoft Networks S File and Print Sharing Description Cancel ft x Home Print Exit Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 98 or Me 1 a P O N On the Windows Desktop click Start Select Settings and then Control Panel from the pop up menus Double c
23. ble modem USB driver does not support Macintosh or UNIX computers For those systems you can connect through Ethernet only ft XxX lt 4 11 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Add New Hardware Wizard Be sure the SURFboard VoIP Cable Modem CD ROM is inserted in your CD ROM drive Ee before you plug in the USB cable This CD contains the USB drivers and must be USB Composte Device inserted and read by the PC before you connect the VoIP cable modem to the PC A dence iver ie a SE nrogam thet Fakes a A few seconds after you complete the USB connection the Add New Hardware Wizard hardware device work window is displayed 1 Click Next 2 Be sure Search for the best driver for your device is selected as in the window at bottom left 3 Cancel 3 Click Next Display a list of all the drivers in a specific location so you can select the driver you want LS ft X lt 4 12 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 continued Add New Hardware Wizard 4 Be sure CD ROM drive is the only box checked as in the window at top left Windows wil
24. ble modem when you are disconnecting or re connecting your USB or Ethernet cable from the cable modem or your PC ft X a ii gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit This product is provided with a separate a separate Regulatory Safety Software License and Warranty Information card lf one is not provided with this product please ask your service provider or point of purchase representative as the case may be M THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY SAFETY SOFTWARE LICENSE AND WARRANTY INFORMATION CARD NOT ALL STANDARDS APPLY TO ALL MODELS E NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT EXCEPT AS STATED ON THE REGULATORY SAFETY SOFTWARE LICENSE AND WARRANTY INFORMATION CARD MOTOROLA S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER Copyright 2003 by Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind either implied or exp
25. bling for Multiple Users on page 39 2 Ifyou are using the USB port only go to Setting Up a USB Driver on page 11 Ethernet users can skip this step 3 Configure TCP IP and verify the IP address for your computer following one of WR Configuring TCP IP on page 22 BR Your Macintosh or UNIX user manual ft XxX lt 4 8 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User Allow 5 to 30 minutes to power up the first time because the SURFboard VolP cable modem must find and lock on the appropriate channels for communications o 1 Be sure your computer is on and the VoIP cable modem is unplugged a 2 Connect one end of the coaxial cable to the cable outlet or splitter Connect the ke other end of the coaxial cable to the COAX connector on the VoIP cable modem D A Hana tighten the connectors to avoid damaging them d E 3 Insert the SURFboard VoIP Cable Modem CD ROM into your CD ROM drive A D To power adapter 4 Fora power adapter plug the adapter into the POWER connector on the VoIP cable or UPS step 4 modem and the electrical outlet For an UPS plug the cord into the POWER connector on the VoIP cable modem and the UPS and plug the UPS into the To cable outlet electrical outlet This turns the SURFboard VoIP cable modem on
26. complete the USB Hardware Wizard connection the Found New Hardware window is displayed This wizard helps you install a device driver for a hardware device Found New Hardware Wizard 1 Click Next 2 Be sure Search for a suitable driver for my device is selected 3 Click Next To continue cick Nex Although your SURFboard VoIP cable modem model number may be different than in the images in this guide the Bea Canc procedure is the same Install Hardware Device Drivers Lat A device driver is a software program that enables a hardware device to work with Sy an operating system This wizard will complete the installation for this device o Motorola Surfboard 4220 USB Cable Modem A device driver is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver files and complete the installation click Next C Bear d C Display a list of the known drivers for this device so that can choose a specific diver lt Back Cancel ft xX lt a 16 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued Found New Hardware Wizard 4 Be sure CD ROM drives is the only box checked as in the window at top left rate do a mre vio oak ve ey Click Nex
27. d window is displayed Add New Hardware Wizard Windows has found the following new hardware Motorola Surfboard 4220 USB Cable Modem Windows can automatically search for and install software that supports your hardware If your hardware came with installation media insert it now and click Next 1 Click Next Windows automatically searches for the correct USB drivers and installs them If the installation is successful the window at bottom left is displayed What would you like to do C But 2 Ifthe window at bottom left is displayed click Finish Otherwise be sure the SURFboard VoIP Cable Modem CD ROM is correctly inserted in your CD ROM drive Specify the location of the driver Advanced When you finish setting up the USB driver you can continue with Configuring TCP IP on page 22 Add New Hardware Wizard a ee ae Although your SURFboard VoIP cable modem model number may be different than in the images in this guide the Windows has finished instaling the new hardware device procedure is the same ft X a 20 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard VoIP Cable Modem CD ROM is inserted into the CD ROM drive Welcome tothe Found New before you plug in the USB c
28. ed by insulation and a grounded shield of braided wire The shield minimizes electrical and radio frequency interference The CableLabs Data Over Cable Service Interface Specification defines interface standards for VoIP cable modems and supporting equipment To copy a file from one computer to another You can use the Internet to download files from a server to your home PC A DOCSIS VoIP cable modem downloads its configuration from a server during start up In a cable data network downstream describes the direction of data received by your computer from the Internet The most widely used type of local area network LAN The most commonly installed Ethernet networks are called 10Base T 10Base T provides transmission speeds up to 10 megabits per second Mbps usually over twisted pair wire Fast Ethernet 100Base T provides transmission speeds up to 100 Mbps An opening in a computer where a circuit board can be inserted to add new capabilities A connector used to connect coaxial cable to equipment An Internet Protocol address is an identifier for a computer or device on a TCP IP network Networks using the TCP IP protocol route messages based on the destination IP address Your cable service provider assigns your VoIP cable modem an IP address to provide a continuous Internet connection GEN xX lt 4 64 SURFboard SBV4200 VoIP Cable Modem User Guide Print Exit MAC address MHz PSTN RJ 11 RJ 45 splitter TCP IP upstrea
29. efer to your user guide Microsoft Windows 2900 Version 5 08 2195 a lt C Copyright 1985 2008 Microsoft Corp F 3 gt ipconfig To check the IP address Windows 2008 IP Configuration Ethernet adapter Local Area Connection 2 1 On the Windows Desktop click Start Connect ion specif ic DNS Suffix gurtboard con ah a a e 2 Select Run The Run window is displayed Ethernet adapter Local Area Connection r d P Media Etape Cable Disconnected 3 Type cmd and click OK A window like the one at upper left is displayed NA 4 Type ipconfig and press ENTER to display your IP configuration A display like the window at upper left indicates a normal configuration i ix If an Autoconfiguration IP Address is displayed as in the window at bottom left there es Copyright 1985 2000 Microsoft Corp H is an incorrect connection between your PC and the VoIP cable modem or there are C gt gt ipconf ig cable network problems Check Windows 20900 IP Configuration Ethernet adapter Local Area Connection 2 DW Your cable connections fucoconfiguration IP Address i 169 254 45 20 GEES BR Whether you can see cable TV channels on your television SN ee A E lzi After verifying your cable connections and proper cable TV operation you can renew your IP address ft X a 37 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshoo
30. ems When you connect your SURFboard VoIP cable modem to the USB port Windows 98 and later versions automatically recognize the VoIP cable modem Voice over Internet Protocol is a method to exchange voice fax and other information over the Internet Voice and fax have traditionally been carried over traditional telephone lines using a dedicated circuit for each line VoIP enables calls to travel as discrete data packets on shared lines VoIP is an important part of the convergence of computers telephones and television into a single integrated information network GEN xX lt 4 65 gt SURFboard SBV4200 VoIP Cable Modem User Guide Print Exit Software License SURFboard Cable Modems Motorola Inc Broadband Communications Sector Motorola 101 Tournament Drive Horsham PA 19044 IMPORTANT PLEASE READ THIS SOFTWARE LICENSE LICENSE CAREFULLY BEFORE YOU INSTALL DOWNLOAD OR USE ANY APPLICATION SOFTWARE USB DRIVER SOFTWARE FIRMWARE AND RELATED DOCUMENTATION SOFTWARE PROVIDED WITH MOTOROLA S CABLE DATA PRODUCT THE CABLE DATA PRODUCT BY USING THE CABLE DATA PRODUCT AND OR INSTALLING DOWNLOADING OR USING ANY OF THE SOFTWARE YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE UPON ACCEPTANCE THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS
31. eyboard to exit the start up screens Address lz Joe Folders x Name Size Type 15 To start Windows Explorer click Start and select Run Desktop reg File Folder 2 E my Computer Bin File Folder o e Ge Geen Fae Folder 16 Inthe Run window type explorer and click OK G a Local Disk C Sea File Folder USBCM D Korean File Folder D g My Network Places C TradChinese File Folder 17 Double click My Computer Recycle Bin use File Folder 5 autorun inf epp Information 2 s 7 GE eege 18 Double click the Motorola CD icon D in the image Launch ini 1KB Configuration Settings Bey ie eon 19 Double click remove or remove exe to run the Remove utility from the SURFboard pea eit VoIP Cable Modem CD ROM The SURFboard Cable Modem USB Driver Removal 3 window is displayed 14 abject s Disk free space 0 bytes 374KB E my Computer E Your Windows Explorer may appear slightly different than in the image on this page There are slight variations between Windows versions and you can configure Windows Explorer as you like ft xX lt 4 58 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows XP continued EI 20 The window on the left is displayed Be sure the USB cable is disconnected DA 21 Click Remove Driver AA
32. he Ethernet port on SS your computer Ethernet users do not need to set up USB Connect to either 5 Ethernet or USB Perform the procedures for Configuring TCP IP on page 22 To connect the telephone line plug a phone wire into the phone 1 connector You can also connect a second telephone line to the phone 2 connector Caution modem to your existing telephone wiring Do not connect the telephone wire to a traditional telephone PSTN service Be sure the phone connectors are neither connected together nor connected to wall jacks on the same network N Contact your cable service provider before connecting your VolP cable Computer SURFboard VolP cable modem ft xX lt 4 10 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver The following subsections describe setting up a USB driver Perform the appropriate procedure for your Windows version Be sure the SURFboard VoIP Cable Modem CD ROM is inserted in your CD ROM drive before you plug in the USB cable HM Setting Up a USB Driver in Windows 98 on page 12 E Setting Up a USB Driver in Windows 2000 on page 16 E Setting Up a USB Driver in Windows Me on page 20 E Setting Up a USB Driver in Windows XP on page 21 The SURFboard VolP ca
33. is utility will remove the USB driver files and registry entries that are About not removed by the Device Managers uninstall process Be sure to remove the driver using the Device Manager first E Setting Up a USB Driver in Windows Me on page 20 SE If you continue to have problems contact your cable service provider Reto oT Remove Driver sys file s System SURFboard R Driver inf fil formati emove Driver inf file s Information USB Remove Digital Signature File Digital Catalog Cable Modem Remove Registry entries le SSS SSS Press Remove Driver to start the Removal Process You can check for the latest Information about your Motorola SURFboard Cable Modem here Need New Drivers or more Information http www Motorola com broadband ft xX lt 4 47 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 EI Control Panel iol xi 1 On your Windows desktop click Start Eile Edit View Favorites Tools Help a s 2 feck gt Qsearch Gyrolders CBristory lis Di 2 Click Settings Address Il Control Panel zl ee 3 Click Control Panel to display the Control Panel window E 152 Accessibility Add Remove Add Remove Administrative Date Time 4 Double click System to display the Sys
34. l search for new drivers in its driver database S S S S on your hierd drive andin any of thi folowing selected 5 Click Next The message Please wait while Windows searches for a new driver for T Floppy disk chives this device is displayed If your computer successfully locates the driver skip to step 8 I Microsoft Windows Update T Specify a locaton 6 If your computer does not locate the driver the previous window is displayed again Select Specify a location and type the location of your CD ROM drive as shown at bottom left lt Back al SE To load the driver successfully you may need to click Browse to manually select the NetMotCM sys file on the CD ROM Add New Hardware Wizard 7 Click Next Windows will search for new drivers in its driver database on your hard drive and in any of the following selected locations Click Next to start the search I Floppy disk drives I Microsoft Windows Update JM Specify a location Browse cmos ft A lt 4 13 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Add New Hardware Wizard Windows has found an updated driver for this device and also some other drivers that should work with this device What do you want to install cres Add New Hardware Wizard Windows driver file search for the device Motorola SurfBoard 4200 USB Cable Modem Windows is now ready to install the be
35. lick the Network icon on the Control Panel window Select the Configuration tab on the Network window If TCP IP is displayed in the list of network components it is installed and you can skip to step 10 If TCP IP is not displayed on the list continue with step 6 Although your SURFboard VoIP cable modem model number may be different than in the images in this guide the procedure is the same lt 4 23 gt SURFboard SBV4200 VoIP Cable Modem User Guide MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 98 or Me continued Select Network Component Type 2j x Click Add Click the type of network component you want to install 7 Double click the Protocol option on Select Network Component Type window i Add SS 8 Click Microsoft in the Manufacturers section and click TCP IP in the Network Protocol section of Select Network Protocol window Protocol is a language a computer uses Computers 9 Cl ick O K must use the same protocol to communicate 3 Click the Network Protocol that you want to install then click OK If you have an installation disk for this device click Have Disk Manufacturers Network Protocols 3 IPX SPX compatible Protocol Microsoft 32 bit DLC X7 Microsoft DLC 7 NetBEUI YT WAN support for ATM x Have Disk EE ft X a 24 gt SURFboard SBV4200 VoIP Cable Modem Use
36. m UPS USB VoIP Home The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network It is permanently written to read only memory ROM at the factory and printed on the rear panel of your SURFboard VoIP cable modem You need to provide the MAC address to your cable service provider Mega Hertz A measure of radio frequency millions of cycles per second One MHz means one million cycles per second The public switched telephone network is the traditional circuit switched voice oriented telephone network originally invented by Alexander Graham Bell It is sometimes referred to as plain old telephone service POTS The most common type of connector for household or office phones The most common type of connector for Ethernet networks A splitter is a device that divides the signal power from an input cable equally between two or more signals each carrying a selected frequency range Transmission Control Protocol Internet Protocol is a set of protocols that provides standards and rules for communication between networks In a cable data network upstream describes the direction of data sent from your computer to the Internet An uninterruptible power source is a power supply designed to protect mission critical networks against power outages brownouts surges and spikes Universal Serial Bus is a computer interface for add on devices such as printers scanners and VoIP cable mod
37. n Before You Begin Network 2 x Configuration Identification Access Control The following network components are installed a Client for Microsoft Networks a D 3Com Fast EtherLink XL 10 100Mb TX Ethemet Adapter I Dial Up Adapter H Motorola SurfBoard 4100 USB Cable Modem TCP IP gt 3Com Fast EtherLink XL 10 100Mb TX lr peme zem Primary Network Logon Client for Microsoft Networks File and Print Sharing Description A network adapter is a hardware device that physically connects your computer to a network OK Cancel ft x Home Print Exit Installation amp Configuration Troubleshooting FAQ Glossary License d Removing the USB Driver from Windows 98 or Me 1 On your Windows Desktop right click the Network Neighborhood icon and select Properties The Network window is displayed 2 Click the Motorola SurfBoard USB Cable Modem Although your SURFboard VoIP cable modem model number may be different than in the images in this guide the procedure is the same lt 44 gt SURFboard SBV4200 VoIP Cable Modem User Guide AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Me continued Network zjx 3 Click Remove The Network window no longer displays Motorola SurfBoard USB Configuration Identification Access Control Cable Modem i
38. n Ethernet card it must be installed in your computer before you install the VolP cable modem If it is not installed follow the installation instructions provided with your Ethernet card USB Connection You can use the USB connection with any PC running Windows 98 Windows 2000 Windows Me or Windows XP that has a USB interface The USB connection requires special USB driver software that is supplied on the SURFboard VoIP Cable Modem CD ROM You can upgrade the USB drivers from the Internet For information check our website http Awww motorola com broadband ft xX lt 4 7 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Installation and Configuration Overview To connect a single PC running Microsoft Windows To install and configure your VolP cable modem for a single PC running to a SURFboard VoIP cable modem we Microsoft Windows you can use the Installation Assistant recommend using the Installation Assistant application Otherwise to install and configure your VoIP cable modem You can start the Installation Assistant from the 1 Install the cables as described in one of Main Menu on the SURFboard VoIP Cable Modem RW Cabling and Startup for a Single User on page 9 CD ROM In most cases the Installation Assistant automatically configures your VoIP cable modem mM Ca
39. n File Folder 7 Fi e e zl 3 Floppy A ed File Folder 10 Inthe Run window type explorer and click OK The Exploring window is displayed Local Disk C nglish File Folder a USBCM D lo File Ges r 7 E Jee C Tradchinese Fle Folder 11 Select your CD ROM drive D in the image at left Recycle Bin rS File Folder 5 autorun inf etup Information aye C E wm wieter 12 Double click remove or remove exe to run the Remove utility from the SURFboard Loe ic cme VoIP Cable Modem CD ROM The SURFboard Cable Modem USB Driver Removal 5 NetMot cM inf jetup Information i s BEE ee window is displayed Bi 268KB Application deem H S z 4 object s Disk free space O bytes ap E My Computer Z Your Windows Explorer may appear slightly different than in the image on this page There are slight variations between Windows versions and you can configure Windows Explorer as you like ft xX lt a 46 B SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Me continued E aaa ZS 13 Click Remove Driver to remove the USB driver Ee A 4 i AA MOTOROLA After you remove the USB driver re install the USB driver on your computer a Motorola Inc USB Driver Removal Ur HM Setting Up a USB Driver in Windows 98 on page 12 Th
40. n one computer and the Ethernet port on another computer directly to the VoIP cable modem as shown at top left Cable outlet Coaxial cable Caution SURF board Yor Do not connect both the Ethernet and USB cables to the same computer cable modem AN USB cable Ethernet hub Ethernet cable ft xX lt 4 39 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit Ethernet cable You can connect a single computer to the USB port and from one to 30 remaining users to an Ethernet hub as shown at bottom left You cannot connect more than one computer to the VoIP cable modem through the USB port MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling for Multiple Users continued Ethernet Cable outlet You can connect up to 31 computers to an Ethernet hub connected to a SURFboard VolP cable modem as shown at left Coaxial cable SURFboard VolP cable modem Ethernet cable Ethernet hub Ethernet cable ft xX lt a 40 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Troubleshooting If the solutions listed here do not solve your problem contact your cable service provider Before calling your service provider try pressing the reset button on the rear panel Resetting
41. n the list JE 4 Click OK The System Settings Change window is displayed a Client for Microsoft Networks 3Com Fast EtherLink XL 10 100Mb TX Ethemet NIC DCH Dial Up Adapter Y7 NetBEUI gt 3Com Fast EtherLink XL 10 100Mb TX Eben TC TCP IP gt 3Com Fast EtherLink XL 10 100Mb TX Etheme 6 Click Yes to restart your computer 4 5 Disconnect the USB cable from your PC or VoIP cable modem Primary Network Logon Client for Microsoft Networks S File and Print Sharing Description System Settings Change l Q You must restart your computer before the new settings will take effect Z Do you want to restart your computer now lt 4 45 gt SURFboard SBV4200 VoIP Cable Modem User Guide AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Me continued 7 Insert the SURFboard VolP Cable Modem CD ROM in the CD ROM drive After a Ell Fie Edt view Favortes Tools Help short time a window with language choices is displayed e fa ale e x Back Emer Ze Search Folders History Move Io Conyito Delete 8 Press the Esc key on the keyboard to exit the start up screens Address lz E een Folders x Mme size Type 9 To start Windows Explorer click Start and select Run BJ Desktop acrobatao File Folder EAE My Computer ei
42. nection No data is transmitted or received from the Internet when the Standby light is on All other front panel lights turn off until you press the Standby button again The lights provide information about power communications and errors Key Light Flashing On 1 a 2 Power Startup diagnostics in progress The VoIP cable modem is powered on 3 Receive Scanning for a receive The downstream channel is downstream channel connection connected 2 4 Send Scanning for a send upstream The upstream channel is connected 3 Ui SH channel connection 4 ae a i EE 5 Online Scanning for a network The startup process is complete s p connection 7 6 PC Activity Transmitting or receiving data A device such a computer or hub is connected through USB or Ethernet 7 Standby This light does not flash Internet service is blocked because the Standby button was pressed If this light is on all other lights are off At During normal operation the Power Receive Send and Online lights are on and the Activity light flashes when the VoIP cable modem is transferring data ft X lt a 2 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License d Rear Panel The rear panel provides cabling connectors and the power receptacle Key Item Description AA 1 amp 2 a Phone ports 1 and 2 provide connections for up to two
43. nfiguration go to Verifying the IP Address in EE Windows 2000 or XP on page 37 Advanced Cone ft A lt 4 29 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit Introduction Bod CO Home Before You Begin EA Pre Provides options for you to customize the appearance and functionalty of your KR computer add or remove programs and set up network connections and user Print Exit Installation amp Configuration Troubleshooting FAQ Glossary License On the Windows desktop click Start to display the Start window shown at left Click Control Panel to display the Control Panel window The display varies depending on your Windows XP view options If the display is a Category view as shown below continue with step 3 Otherwise skip to step 5 P Control Panel d Bile Edt Ven Favortes Tools Help ay BD P sah fE res Address D Control Pane E aa Se 4 ce gt S EI na 7 83 A BT LR GC de Click Network and Internet Connections to display the Network and Internet Connections window lt 4 30 gt SURFboard SBV4200 VoIP Cable Modem User Guide Va MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP continued ie oes aga 4 On the Network and Internet Connections Pick a task window click Network a Ge Ge E L Connections to display the LAN or High speed Internet connections
44. nt Exit Visit our website at www motorola com MOTOROLA 506254 001 7 03 MGBI
45. nternet Protocol TCP IP is in the list of components TCP IP is installed You can ie e skip to step 10 Speed 750 0 Kbps city If Internet Protocol TCP IP is not in the list click Install The Select Network Sat eae Component Type window is displayed Continue with step 7 Properties Disable p Local Area Connection 2 Properties be Ix General Connect using E9 Motorola SurfBoard USB Cable Modem B4100 Configure Components checked ae used by this connection ei E Client for Microsoft Networks GEI for Microsoft Networks Uri SS Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks I Show icon in taskbar when connected Gs c ft xX lt 4 27 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 continued Select Network Conner AA H 7 Click Protocol on the Select Network Component Type window and click Add The Select Network Protocol window is displayed Click the type of network component you want to install SE 8 Click Internet Protocol TCP IP in the Network Protocol section on the Select ema Network Protocol window 9 Click OK The Local Area Connection number Pr
46. nty Information card provided with your SURFboard VolP cable modem For answers to typical questions see Frequently Asked Questions on page 61 For information about Motorola consumer cable products education and support visit http Awww motorola com broadband ft XxX lt a 60 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting Glossary License Frequently Asked Questions Here are answers to questions our customers frequently ask Q What is high speed cable Internet access A Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes Q What is Voice over Internet Protocol VoIP A VoIP uses cable television wires instead of traditional telephone lines to provide voice and fax service Q How fast are VoIP cable modems A Cable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem You can experience speeds of over 1 000 Kbps Due to network condition such as traffic volume and the speed of the sites you visit actual speed may vary Many network and other factors can affect download speeds Q Canl still watch cable TV while using my VoIP cable modem A Yes your cable TV line can carry the TV signal while yo
47. operties window is re displayed Protocol is a language a computer uses Computers must use the same protocol to communicate xi s Click the Network Protocol that you want to install then click OK If you have an installation disk for this component click Have Disk Network Protocol AppleT alk Protocol DLC Protocol NetBEUI Protocol Network Monitor Driver Mark IPX SPX NetBIOS Compatible Transport Protocol Have Disk Cancel ft xX lt 4 28 mB SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 continued ER 10 On the Local Area Connection number Properties window be sure the box next to Internet Protocol TCP IP is checked AIEEE coe 11 Click Properties The Internet Protocol TCP IP Properties window is displayed as shown at bottom left Components checked are used by this connection EES soft Networks 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected Install Uninstall Properties 13 Click OK to accept the TCP IP settings 14 Click OK to close the Local Area Connection number Properties window 15 Click OK when prompted to restart your computer and click OK again aa ea os a When you complete the TCP IP co
48. os Hee O m W a BU Qsan ger ah E x ol Te Select Settings and then Control Panel from the pop up menus Address Lal Control Panel Si 0 s amp eae y a 3 Double click the Network and Dial up Connections icon on the Control Panel Add Remove Add Remove Administrative ATI CSNW Date Time Display Folder H Hardware Programs Tools Multime Options window ai TE A 2 gt B SB l Fonts oun ere Java Plug in Keyboard hee d E A On the Network and Dial up Connections window click Local Area Connection plors Options den i 4 g number The value of number varies from system to system The Local Area u a e E ER pe Foyer run nom m FEH z n n Sounds ard Connection number Status window is displayed Options Options Cameras Tasl Multimedia a amp System Users and Passwords Connects to other computers networks and the Internet E Network and Dial up Connections aE File Edit View Favorites Tools Advanced Help D desch gt Qsearch GyFolders CBristory ER vert use zeng SES E Make New Connection Motorola SurfBoard USB Cable Modem SB4100 ft xX lt 4 26 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 continued mt 5 Click Properties Information similar to the lower window is displayed ee 6 If I
49. oubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 continued After all the necessary files are loaded the window at upper left is displayed confirming a successful installation Add New Hardware Wizard EZ Motorola Surfboard 4220 USB Cable Modem 10 Click Finish The window at bottom left is displayed Windows has finished installing the software that your new hardware device requires 11 Click Yes to restart your computer When you finish setting up the USB driver you can continue with Configuring TCP IP on page 22 If you have difficulties setting up the USB driver perform Removing the USB Driver from Windows 98 or Me on page 44 and repeat this procedure If that does not correct your problem see the Regulatory Safety Software License and Warranty Information card provided with your SURFboard VoIP cable modem for information about obtaining warranty service System Settings Change Q To finish setting up your new hardware you must restart your computer Z Do you want to restart your computer now ft xX lt a 15 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard VoIP Cable Modem CD ROM is inserted into the CD ROM drive E ine toundien before you plug in the USB cable A few seconds after you
50. pter to connect to the power outlet mM A power cable to connect to an UPS 10 100Base T Connects to the Ethernet port Ethernet cable USB cable ms Connects to the USB port E The SBV4200 is supplied with one of the following SURFboard VolP 4 Contains the User Guide and USB drivers Cable Modem Q CD ROM A You will need 75 ohm coaxial cable with F type connectors to connect your VoIP cable modem to the nearest cable outlet If a TV is connected to the cable outlet you may need a 5 900 MHz RF splitter and two additional coaxial cables to use both the TV and the VoIP cable modem The coaxial cable and RF splitter are available at consumer electronic stores ft XxX lt 4 4 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Precautions Postpone VolP cable modem installation until there is no risk of thunderstorm or lightning To avoid damaging your VoIP cable activity in the area modem or PC with static electricity To avoid damaging the VoIP cable modem with static electricity H Always first connect the coaxial cable to the grounded cable TV wall outlet BW Before you connect or disconnect the USB or Ethernet cable from your VoIP cable modem or PC always touch the coaxial cable connector on the VoIP cable modem to release any static charges
51. r Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 98 or Me continued TCP IP Properties ail 10 Click TCP IP on the Network window If there is more than one TCP IP entry choose the one for the Ethernet card or USB port connected to the VolP cable modem Bindings Advanced NetBIOS BS Catering a 11 Click Properties The TCP IP window is displayed An IP address can be automatically assigned to this computer If your network does not automatically assign IP addresses ask 12 Click the IP Address tab your network administrator for an address and then type it in the space below 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings Specify an IP address 15 Click OK to close the Network window 16 When you complete TCP IP configuration go to Verifying the IP Address in Windows 95 98 or Me on page 36 Click OK when prompted to restart your computer and click OK again IV Detect connection to network media ft xX lt 4 25 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 CEN BEE 1 On the Windows Desktop click Start Ble Edt yew one To
52. r Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 continued TERS RET TEN SS TEEPE 19 The window on the left is displayed Be sure the USB cable is disconnected ye e A MOTOROLA 20 Click Remove Driver Motorola Inc USB Driver Removal Utiity Informational messages similar to the ones shown at left are displayed on the This utility will remove the USB driver files and registry entries that are SU RFboard Cable Modem USB Driver Removal window not removed by the Device Managers uninstall process Be sure to remove the driver using the Device Manager first EE After you remove the USB driver re install the USB driver following Setting Up a USB Operating System is Microsoft Windows XP Driver in Windows 2000 on page 16 If you continue to have problems contact your Operations cable service provider Remove Driver sys file s System Completed SURFboard Remove Driver mt file s Information Completed USB Remove Digital Signature File Digital Catalog Completed Cable Modem Remove Registry entries Completed Status The SURFboard Cable Modem USB driver has been removed Need New Drivers or more Information You can check for the latest Information about your Motorola SURFboard Cable Modem here http www Motorola com broadband ft xX lt 4 52 gt SURFboard
53. ressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time MOTOROLA and the Stylized M Logo are registered in the US Patent amp Trademark Office Microsoft and Windows are registered trademarks and Windows Me and Windows XP are trademarks of Microsoft Corporation Microsoft Windows screen shots are used by permission of Microsoft Corporation Macintosh is a registered trademark of Apple Computer Inc Netscape and Navigator are registered trademarks of Netscape Communications Corporation UNIX is a registered trademark of the Open Group in the United States and other countries All other product or service names are the property of their respective owners Motorola Inc 2003 ft xX lt 4 iii gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit Contents UE E E 1 Top and Froni Panel agssgasgeukegeggegungeekEtkegeeraenegeggege be EkEdeEuRSREEeEKNKEEuEREgtgEeEegg 2 a gege 3 Bef re You BEJN snsnssnionsiren 4 PRO CAUTIONS sniiicscrcnnidnaianaseniannicndiasadanainindnuhonis aiadatunennnibineldanaidaansiidiabahbinabnbalddudasadcabaenbaeddananesanwi 5 SNMG Hd SOTIE eege Attert 6 Computer System Requirements cceeeeceecceseeeeeeeeeeeeeeesseeeeeeeeensseneeeeeeeeeesesseeaeeeeeensseeeneeaees 7 Se EE 7 VSE CONDECION EE 7 Installation and Configuration Overview u
54. s Device Manager E Ele Action View Help 9 Click the Motorola SurfBoard USB Cable Modem The Uninstall icon is displayed SECHER on the window near the top Kat red 10 Click the Uninstall icon ee Disk drives DS Display adapters A DVD CD ROM drives H H ED Floppy dk correers 11 Close the Device Manager window H Floppy disk drives ere controllers 12 Close the Control Panel window Gs Ke Mice and other pointing devices ZS Monit Sp Netnork adapters Although your SURFboard VolP cable modem model number E 3Com EtherLink XL 10 100 PCI For Complete PC Management NIC 3C905C Tx d H H H H RN a e EE E may be different than in the images in this guide the 1 Y Ports COM amp LPT procedure is the same gp Processors Sound video and game controllers System devices Universal Serial Bus controllers ft xX lt a 57 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows XP continued 13 Insert the SURFboard VolP Cable Modem CD ROM in the CD ROM drive After a GER Fie Edt view Favortes Tools Help short time a window with language choices is displayed gt ale B x Back Forward Up search Folders History Jg CopyiTo Delete 14 Press the Esc key on the k
55. st driver for this device Click Back to select a different driver or click Next to continue SN C Location of driver gt D NETMOTCM INF gt ft X Home Print Exit Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 continued 8 Select The updated driver and click Next If this window is not displayed verify that the SURFboard VoIP Cable Modem CD ROM is properly inserted in the CD ROM drive If you still cannot find the correct driver file click Cancel to cancel the installation and perform the procedure for Removing the USB Driver from Windows 98 or Me on page 44 Then repeat this procedure 9 After the window at bottom left is displayed click Next If a window with the message Copying Files displays and asks for your CD ROM drive type your CD ROM drive letter for example D and click OK If an Insert Disk window similar to the one below is displayed Windows 98 system files are needed to complete the installation To install the files insert your Windows 98 CD ROM is in the CD ROM drive and click OK Although your SURFboard VolP cable modem model number may be different than in the images in this guide the procedure is the same lt 4 14 gt SURFboard SBV4200 VoIP Cable Modem User Guide AA MOTOROLA Introduction Before You Begin Installation amp Configuration Tr
56. t The lower window is displayed Search for driver files for the following hardware device a 5B4200 USB Cable Modem 6 Click Next eet If the Insert Disk window is displayed be sure the SURFboard VoIP Cable Modem To start the search click Next If are searching on a fi disk or CD ROM drive P reat py aek o1 CD bla hae See CD ROM is in the CD ROM drive and follow steps 7 to 12 Otherwise you can skip Tenge to step 13 lt Back Cancel Found New Hardware Wizard E Driver Files Search Results SN The wizard has finished searching for driver files for your hardware device ey The wizard found a driver for the following device a B4200 USB Cable Modem Windows found a driver for this device To install the driver Windows found click Next Ee D dAnetmotem inf j Cancel ft xX lt 4 17 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued Insert Disk E xj 7 On the Insert Disk window click OK The Files Needed window is displayed Zi GE TuS 8 If necessary select your CD ROM drive in the Copy files from list S z Cancel Yi lso click OK if D bi d peg Be ae ep S 9 Click Browse network server 10 Locate the NetMotCM sys file in the CD ROM root directory 11 Double click the NetMotCM sys file The Files Needed
57. te rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decompile disassemble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation 5 Export the Software or the Product components in violation of any United States export laws The Product is not designed or intended for use in on line control of aircraft air traffic aircraft navigation or aircraft communications or in design construction operation or maintenance of any nuclear facility MOTOROLA AND ITS 3RD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES Title to this Software including the ownership of all copyrights mask work rights patents trademarks and all other intellectual property rights subsisting in the foregoing and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its am party licensors Motorola retains all rights not expressly licensed under this License The Software including
58. telephone lines d 3 The USB connector provides a connection to USB equipped computers For Q the SBV4200E the cable length must be 3 meters or less 1 R 4 H The Ethernet connector provides a connection to Ethernet equipped 2 Gi computers using a cable terminated with an RJ 45 connector For the amp SBV4200E the cable length must be 3 meters or less 3 L 5 The POWER connector provides a connection to the power adapter or 4 E uninterruptible power source UPS E 6 If you experience a problem you can push this recessed button to reset the 5 VoIP cable modem see Troubleshooting on page 41 Resetting may take 5 to 30 minutes because the VoIP cable modem must find and lock on the 6 f appropriate communications channels 7 The COAX connector provides a connection to the coaxial cable outlet 7 8 8 The barcode label provides the data and telephony MAC addresses ft X lt 4 3 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Before You Begin Before you begin the installation check that you received the following items with your Caution SURFboard VoIP cable modem To comply with all national safety Item Description A regulations do not route the USB Power adapter Ethernet or telephone cables or cable powering options outside of the building BR A power ada
59. tem Properties window Options Hardware Programs Tools H 3 o Ag Display Folder Options Fonts Game Internet Controllers Options es S E Zi 3 Keyboard Mouse Network and Phone and Power Options Dial up Co Modem a Printers Regional Scanners and Scheduled Sounds and Options Cameras Tasks Multimedia Users and Provides system information and changes environment settings Provides system information and changes environment settings KE My Computer 4 ft X lt 4 48 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 continued System PEMET E ES 5 On the System Properties window click the Hardware tab General Network Identification Hardare User Profle Advanced 6 Click the Device Manager button to display the Device Manager window m Hardware Wizard The Hardware wizard helps you install uninstall repair ey unplug eject and configure your hardware Device Manager m The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Driver Signing Device Manager EE r Hardware Profiles Hardware profiles provide a way for you to set up and store za different hardware configurations Hardware Profiles ft
60. the SURFboard VolP Cable Modem CD ROM in the CD ROM drive After a io x Fie Edt view Favortes Tools Help short time a window with language choices is displayed gt ale B x Back Forward Up Search Folders History Move To Cony To Delete 13 Press the Esc key on the keyboard to exit the start up screens Address lz Joe Folders x Name Size Type 14 To start Windows Explorer click Start and select Run Desktop rang File Folder 2 E My Computer Bin File Folder o e Ge Geen Fae Folder 15 In the Run window type explorer and click OK G a Local Disk C Sea File Folder USBCM D Korean File Folder D g My Network Places C TradChinese File Folder 16 Double click My Computer Recycle Bin use File Folder 5 autorun inf epp Information 2 s 7 GE eege 17 Double click the Motorola CD icon D in the image Launch ini 1KB Configuration Settings i ear ie eon 18 Double click remove or remove exe to run the Remove utility from the SURFboard pe ao VoIP Cable Modem CD ROM The SURFboard Cable Modem USB Driver Removal Si window is displayed 14 abject s Disk free space 0 bytes 374 KB Lu Computer E Your Windows Explorer may appear slightly different than in the image on this page There are slight variations between Windows versions and you can configure Windows Explorer as you like ft xX lt 4 51 gt SURFboard SBV4200 VoIP Cable Modem Use
61. ting FAQ Glossary License Verifying the IP Address in Windows 2000 or XP continued GER To renew your IP address Microsoft Windows 2000 Version 5 00 2195 a lt C gt Copyright 1985 2000 Microsoft Corp 1 Type ipconfig renew and press ENTER If a valid IP address is displayed as shown C gt ipconfig renew Windows 2008 IP Configuration at left Internet access should be available Ethernet adapter Local Area Connection 2 i Connection specific DNS Suffix surfboard com 2 Type exit and press ENTER to return to Windows IP Address s e 206 19 86 174 Sulmet Bask 4 5 aa ee z 255 255 255 224 i Es EE EE If after performing this procedure your computer cannot access the Internet call your z cable service provider for help ft X a 38 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling for Multiple Users Cable outlet The SURFboard VolP cable modem supports several multiple user configurations Along Coaxial cable with an optional hub or router it can serve as an Internet gateway for up to SURFboard VolP 31 computers cable modem Ethernet cable Not all service providers support multiple user service For information about multiple user service contact your cable service provider USB cable Ethernet and USB You can connect the USB port o
62. u send and receive information on the Internet ft xX lt 4 EI gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting Glossary License Oo What are CableLabs Certified DOCSIS and Euro DOCSIS A CableLabs Certified DOCSIS and Euro DOCSIS are the industry standards for high speed data distribution over cable television system networks They are intended to ensure that all compliant VoIP cable modems interface with all compliant cable systems Your Motorola SURFboard VoIP cable modem is DOCSIS or Euro DOCSIS certified Q What is PacketCable A PacketCable is an evolving set of interface specifications for delivering advanced real time multimedia services over cable for example VoIP multimedia conferencing and interactive gaming Q_If have a VoIP cable modem can still use my old 28 8 Kbps or 56 Kbps modem A Yes Although once you ve experienced the speed of cable Internet access you ll never again want to wait for traditional dial up services O Ihave more than one computer Do need more than one SURFboard VoIP cable modem A No not if your computers are connected on a network The SURFboard VoIP cable modem supports current Internet connection sharing technologies to enable you to connect up to 31 computers to the Internet using a single VolP cable modem Q Dol need to change my Internet service provider ISP A
63. window is displayed oe 12 Click OK The Found New Hardware Wizard window is displayed ZS Some files on USBCM are needed Cancel Insert USBCM into the drive selected below and then click OK Copy files from S Browse ft Xx a 18 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued 13 Click Finish to complete the installation Found New Hardware Wizard S Completing the Found New Gs Hardware Wizard SS N Motorola SurfBoard 4200 USB Cable Modem Windows has finished installing the software for this device When you finish setting up the USB driver you can continue with Configuring TCP IP on page 22 If you have any difficulties setting up the USB driver perform Removing the USB Driver from Windows 2000 on page 48 and repeat this procedure To close this wizard click Finish ft xX lt 4 19 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows Me Be sure the SURFboard VoIP Cable Modem CD ROM is inserted into the CD ROM drive before you plug in the USB cable A few seconds after you complete the USB connection the Add New Hardware Wizar
64. xX lt 4 49 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 continued AEE BER 7 On the Device Manager window double click Network Adapters l Action view me Ga ag E MOTOROLA RUQ2PT Click the Motorola SurfBoard USB Cable Modem The Uninstall icon is displayed zB Computer nestal on the window near the top Disk drives ER lay a 5 A Keeser 9 Click the Uninstall icon Io SCH Floppy disk controllers ee eee 10 Close the Device Manager window Io SCH IDE ATA ATAPI controllers e 8 Keyboards CA Mice and other pointing devices 11 Close the Control Panel window R S Monitors B 89 Network adapters SF 3Com EtherLink 10 100 PCI For Complete PC Management NIC 3C905C Tx LE Motorola SurfBoard 4100 USB Cable Modem H Ports COM amp LPT Although your SURFboard VoIP cable modem model number ee cel aia aaa may be different than in the images in this guide the S S Universal Serial Bus controllers procedure is the same ft XxX lt a 50 gt SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 continued 12 Insert

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