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Motorola Communications Gateway Network Card User Manual

1. xj 7 Onthe Insert Disk window click OK The Files Needed window is displayed Pl i the C Disc labeled USBCM it 7 amp Rare ED ROM Paria Tai ESR CRI O BE 8 If necessary select your CD ROM drive in the Copy files from list You can also click OK if you want files to be copied Cancel 9 Cli ck Browse from an alternate location such as a floppy disk or a network server 10 Locate the NetMotCM sys file in the CD ROM root directory 11 Double click the NetMotCM sys file The Files Needed window is displayed E 12 Click OK The Found New Hardware Wizard window is displayed fe Some files on USBCM are needed 3 Cancel Insert USBCM into the drive selected below and then click OK Copy files from i Browse ft eem X lt q 28 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued Found New Hardware Wizard E 13 Click Finish to complete the installation Completing the Found New 7 Hardware Wizard When you have successfully finished setting up the USB driver you can continue with en ane Configuring TCP IP in Windows 2000 or XP on page 36 Minos has feished instaling the software for tis devica If you have any difficulties setting up the USB driver follow the instructions for Removing the USB Driver from Windows 2000 or XP o
2. lt q 36 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 or XP continued EE 5 Click Properties Information similar to the lower window is displayed E rex 6 If Internet Protocol TCP IP is in the list of components TCP IP is installed You can es ene skip to step 10 Speed 7500Kbps Avy A If Internet Protocol TCP IP is not in the list click Install The Select Network TET auge Component Type window is displayed Continue with step 7 Properties Disable g I Local Area Connection 2 Properties PR General Authentication Advanced Connect using 3 Motorola CG5500 Communications Gateway This connection uses the following items V B Client for Microsoft Networks IV Bl File and Printer Sharing for Microsoft Networks IV Bl QoS Packet Scheduler a Install Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected lt 37 gt Home Print Exit Communications Gateway User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 or XP continued 7 Click Protocol on the S
3. Dial Up Adapter a ENDE dI 2 Select Settings and then Control Panel from the pop up menus Add E Properties 3 Double click the Network icon on the Control Panel window SS 4 Select the Configuration tab on the Network window Ee 5 If TCP IP is displayed in the list of network components it is installed and you can Description A network adapter is a hardware device that physically skip to step 10 If TCP IP is not displayed on the list continue with step 6 connects your computer to a network Although your Motorola Communications Gateway model Cancel number may be different than in the images in this guide the procedure is the same ft em X 44 33 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 98 or Me continued Click Add Select Network Component Type 2j x Double click the Protocol option on Select Network Component Type window Click the type of network component you want to install Click Microsoft in the Manufacturers section and click TCP IP in the Network Protocol section of Select Network Protocol window 9 Click OK Protocol is a language a computer uses Computers must use the same protocol to communicate Select Network Protocol x Click the Network Protocol that you want to install then click OK If you
4. 12 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User To cable outlet Allow 5 to 30 minutes to power up the first time because the Motorola Communications or splitter Gateway must find and lock on the appropriate channels for communications 1 Be sure your computer is on and the Communications Gateway is unplugged 2 Connect one end of the coaxial cable to the cable outlet or splitter 3 Connect the other end of the coaxial cable to the Coax connector on the Communications Gateway jo e Hand tighten the connectors to avoid damaging them Insert the Motorola Communications Gateway CD ROM into your CD ROM drive Coax connector ft eem X 44 13 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User continued 6 On the battery compartment cover push in on the tabs as shown by arrows 1 in the I gt 3 illustration at top left 2 7 Carefully remove the battery compartment cover by lifting up about 2 to 3 cm 1 inch and then pulling straight out To avoid damaging the cover be sure you rotate it only slightly arrow 2 before pulling it out arrow 3 For a description of the battery compartment see Batt
5. 26 W Setting Up a USB Driver in Windows Me on page 30 W Setting Up a USB Driver in Windows XP on page 31 The Motorola Communications Gateway USB driver does not support Macintosh or UNIX computers You can connect a Macintosh or UNIX system using an Ethernet Card only ft eem X lt q 21 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Add New Hardware Wizard This wizard searches for new drivers for USB Composite Device A device driver is a software program that makes a hardware device work What do you want Windows to do i i C Display a list of all the drivers in a specific location so you can select the driver you want Home Print Exit Setting Up a USB Driver in Windows 98 SE Be sure the Motorola Communications Gateway CD ROM is inserted in your CD ROM drive before you plug in the USB cable This CD contains the USB drivers and must be inserted and read by the PC before you connect the Communications Gateway to the PC A few seconds after you complete the USB connection the Add New Hardware Wizard window is displayed 1 Click Next 2 Be sure Search for the best driver for your device is selected as in the window at bottom left 3 Click Next 4222 Communications Gateway User Guide M MOTOROLA Introduction Before You Begin Installation am
6. Eror rase NR UU UU UU TT 56 Removing the USB Driver from Windows BB or Mg 1 2 istante tta ttr isseire aeina iois 57 Removing the USB Driver from Windows 2000 or XP iieeeeuei cessante kt rra kh kat annisa Eaa 61 opor 40 Ze 67 PRR Asked QUeStionS v 68 MGS AEG seivessnin r E E E E E 71 d D LICENSE issiria daiis 75 f s xX lt v gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Introduction IP telephony converges with Congratulations you have a new Motorola Communications Gateway It provides the following converged services over a single coaxial cable coax network cable data service in one convenient package You can place your Communications Gateway on your desktop or mount the unit as described in Wall Mounting on page 50 m Up to two telephone lines for voice and or fax communication W High speed access to the Internet and other online services Telephone Communications You can connect up to two phone lines using your Motorola Communications Gateway The Communications Gateway supports voice over Internet Protocol VoIP to provide W Connections to two standard telephone lines Standard features such as caller ID call waiting and call forwardin
7. Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 or XP Control Panel iBixi The following instructions are for Windows 2000 or XP For Windows 95 98 or Me see a e e ari El Configuring TCP IP in Windows 95 98 or Me on page 33 For a Macintosh or UNIX Bsk Ey Qiseach CFoders Bristory Ug GS X wa Fy 2 adress an conte Panel ese system refer to your user guide lm ww aa amp su oy a m adiens R weraie CW Desine 5 Fueron rns 1 On the Windows Desktop click Start 5 s a D z 4 y EJ go 3 2 Select Settings and then Control Panel from the pop up menus Game Internet Keyboar Mouse Phone anc Power Options Printers Controllers Options Modem 9 9 ge 3 On the Control Panel window double click the Network and Dial up Connections qwe ee eae n eR n ena Icon 4 Onthe Network and Dial up Connections window click Local Area Connection number The value of number varies from system to system The Local Area ee Connection number Status window is displayed E Fe Edt View Favorites Tools Advanced Help El EBak E Asearch iode Beistory 2S OS X x E Address 33 network and Dial up Connections E ke New Connection G Motorola SurfBoard USB Cable Modem 584100 ft x
8. Glossary License Wall Mounting If you mount the Communications Gateway on the wall you must W Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services W Follow all local standards for installing a Network Interface Unit Network Interface Device NIU NID W Mount the Communications Gateway with the battery terminals facing up or sideways To prevent possible leakage do not mount the Communications Gateway with the battery terminals facing down If possible mount the Communications Gateway to concrete masonry a wooden stud or other very solid wall material Use anchors if necessary for example if you must mount the unit on drywall To replace a CG4500E with a CG5500E you can mount the new unit on the existing mounts You may need to adjust the depth of the mounting screws so they protrude from the wall as shown on page 52 ft em X lt q 50 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License 2x r Printer Name PRNTSRY 1 4b1 flp01 ps Status Ready Type HP LaserJet 8150 PS Properties I Reverse pages Print as image Where HP LJ 8150 IT Fitto page Comment HP LJ 8150 Print to file r Print Range r Copies AI IV Annotations C Current page Pages DN 1 to 73 Selected pages arap
9. Mj MOTOROLA Communications Gateway User Guide Click your selection Introduction Introduces your Motorola Communications Gateway and the Top and Front Panel Connector Panel and Battery Compartment Before You Begin Lists the items needed to install your Motorola Communications Gateway and describes Precautions Signing Up for Service and Computer System Requirements Installation and Configuration Overview Provides an overview and links to cable and configure your Motorola Communications Gateway including Setting Up a USB Driver Troubleshooting E Provides suggestions to fix common problems 0 pu lcu rM II TH IU EN Qu Sec CU peta gee NC SEE UMEN e MEUS Contact Us Seg Eoo Provides contact information re Frequently Asked Questions Provides answers to common questions about the Motorola Communications Gateway Next page p gt WARNING TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE THE APPARATUS SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS SUCH AS VASES SHALL BE PLACED ON THE APPARATUS CAUTION TO ENSURE REGULATORY AND SAFETY COMPLIANCE USE ONLY THE PROVIDED POWER CABLES TO PREVENT ELECTRICAL SHOCK DO NOT USE THIS PLUG WITH AN EXTENSION CORD RECEPTACLE OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE CAUTION DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBL
10. User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Troubleshooting continued 22 Click Remove Driver Motorola USB Driver Removal Utility E xj A e Informational messages similar to the ones shown at left are displayed on the 1a ROLA Motorola USB Driver Removal Utility window If a window similar to the following is Motorola Inc USB Driver Removal Utiity e displayed click OK You can ignore the error message This utility will remove the USB driver files and registry entries that are About not removed by the Device Managers uninstall process Be sure to x remove the driver using the Device Manager first Ensure your USB Device is disconnected Q An unknown error occurred while accessing an unnamed file Operating System is Microsoft Windows 2000 Operations Remove Driver sys file s System Completed Remove Driver inf file s Information Completed PUMA E eee EM a After you remove the USB driver re install the USB driver following one of Remove Registry entries Completed m Setting Up a USB Driver in Windows 2000 on page 26 W Setting Up a USB Driver in Windows XP on page 31 Status Motorola USB driver removal completed If you continue to have problems contact your service provider Need New Drivers or more Information http www Motorola com broadband You can check for the latest Information abou
11. Which hardware task do you want to perform ey Select the hardware task you want to perform and then click Nest C Add Troubleshoot a device Choose this option if you are adding a new device to your computer or are having problems getting a device working Uninstal Unplug a device Choose this option to uninstall a device or to prepare the computer to unplug a device Back Cancel ft eem X 44 62 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Troubleshooting continued Add Remove Hardware Wizard E 7 Select Uninstall a device and click Next The Installed Devices on Your Computer ttu canencve a dovcepomanerty tempo ey window is displayed Re eye DET If you unplugged the USB cable from the Communications Gateway and the Unsafe auc es Removal of a Device window was displayed the Communications Gateway probably Choose this option to permanently uninstall a device and its driver 3 5 i Unpug Biet a device is not listed as shown in the lower window Choose this option to temporarily unplug or eject a device Be sure Show hidden devices is selected checked If your Motorola Communications Gateway device is not listed click Cancel The device listing is already removed You can skip to step 12 ds eet If your Motorola Communications Gateway device is listed select it and cl
12. a bundled application or otherwise with the Software U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use duplication or disclosure by the Government is subject to restrictions as set forth in subdivision c 1 ii of The Rights in Technical Data and Computer Software clause at 52 227 7013 The contractor manufacturer is Motorola Inc Broadband Communications Sector 101 Tournament Drive Horsham PA 19044 lt gt MOTOROLA intelligence everywhere 493049 001 3 02 English MGBI ey
13. a cable data network downstream describes the direction of data transferred from the Internet to your computer ft em X lt 71 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ License Ethernet The most widely used type of local area network LAN The most commonly installed Ethernet networks are called 10Base T 10Base T provides transmission speeds up to 10 megabits per second Mbps usually over twisted pair wire Fast Ethernet 100Base T provides transmission speeds up to 100 Mbps expansion slot An opening in a computer where you can insert a circuit board such as an Ethernet adapter to add new capabilities F type connector A connector used to connect coaxial cable coax to equipment IP address An Internet Protocol address is an identifier for a computer or device on a TCP IP network Networks using the TCP IP protocol route messages based on the destination IP address Your service provider assigns your Communications Gateway an IP address to provide a continuous Internet connection MAC address The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network It is permanently written to read only memory ROM at the factory Your Motorola Communications Gateway has two MAC addresses printed near the Connector Panel You need to provide them to your service provider to start Cable Data
14. adapter Local Area Connection 2 Connection specific DNS Suffix com IP Address 2 2 si 286 19 86 174 Subnet Mask 2 1 11 1 1 II I I 255 255 255 224 Default Gateway I I III 11D 8619 gee Ethernet adapter Local Area Connection Media State Cable Disconnected v Microsoft Windows 2880 Version 5 00 2195 a lt C gt Copyright 1985 2888 Microsoft Corp IC N ipconfig Windows 2888 IP Configuration Ethernet adapter Local firea Connection 2 Connection specific DNS Suffix Butoconfiguration IP fiddress 69 254 45 20 Zabast Mask r 206 sor momo an 55 255 0 0 Draaier a DI DI reor d ft pm x Home Print Exit Verifying the IP Address in Windows 2000 or XP The following instructions are for Windows 2000 or Windows XP For information about Windows 95 98 or Me see Verifying the IP Address in Windows 95 98 or Me on page 40 For a Macintosh or UNIX system refer to your user guide To check the IP address 1 On the Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type cmd and click OK A window like the one at upper left is displayed 4 Type ipconfig and press ENTER to display your IP configuration A display similar to the window at middle left indicates a normal configuration If an Autoconfiguration IP Address is displayed as shown in the window at bottom left there is an incorrect connection between your PC and the Communications Gateway or there
15. gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User continued 17 Immediately plug the power cord into the electrical outlet This turns your Motorola Communications Gateway on You do not need to unplug it when not in use 18 Check that the lights on the Communications Gateway cycle through this sequence W Power flashes during the self test and changes to solid green when the self test is successfully complete W Online flashes while the Communications Gateway downloads its configuration data and changes to solid green when the download is complete ft em X lt 18 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User continued Caution 19 To connect the telephone line s plug a telephone wire into one or both phone jacks Do not connect both the Ethernet Caution N and USB cables to the same If you connect to a wired telephone wall jack be sure it is not connected to computer AN a traditional telephone PSTN service mo j 20 To connect to the Internet connect your computer to the Communications Gateway j To power outlet using USB or Ethernet I sO USB Be sure the Motorol
16. have YS an installation disk for this device click Have Disk Manufacturers Network Protocols 4 IPX SPX compatible Protocol Y Microsoft 32 bit DLC Microsoft DLC NetBEUI m Have Disk Cancel ft eem X lt 34 gt Communications Gateway User Guide Home Print Exit YT WAN support for ATM M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 98 or Me continued TCP IP Properties 2 xi 10 Click TCP IP on the Network window If there is more than one TCP IP entry choose the one for the Ethernet card or USB port connected to the Communications Bindings Advanced NetBIOS DNS Configuration Gateway WINS Configuration IP Address Gateway An IP address can be automatically assigned to this computer 1 1 Click Properties The TCP I P window is displayed If your network does not automatically assign IP addresses ask n lob treat for an address and then type it in 12 Click the IP Address tab 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings oe LT 15 Click OK to close the Network window M YE 16 Click OK when prompted to restart your computer and click OK again When you complete TCP IP configuration go to Verifying the IP Address in Windows 95 98 or Me on page 40 IV Detect connection to network media ft emm X lt q 35 gt Communications
17. may be different than in the images in this guide the procedure is the same E Motorola CG5500 Communications Gateway Windows has finished installing the new hardware device ft eem X lt 30 Communications Gateway User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Found New Hardware Wizard Be sure the Motorola Communications Gateway CD ROM is inserted into the CD ROM Welcome to the Found New drive before you plug in the USB cable A few seconds after you complete the USB bd connection the Found New Hardware Wizard window is displayed This wizard helps you install software for CG5500 USB Communications Gateway 1 Be sure Install the software automatically is selected If your hardware came with an installation CD or floppy disk insert it now 2 Click N ext What do you want the wizard to do Giulia esac Although your Motorola Communications Gateway model number may be different than in the images in this guide the procedure is the same Click Newt to continue 3 Click Finish to complete the installation Found New Hardware Wizard Pee reas When you have successfully finished setting up the USB driver you can continue with Hardware Wizard Configuring TCP IP in Windows 2000 or XP on page 36 The wizard has finished installing the software for Bj Mo
18. the battery terminals facing up or sideways To prevent possible leakage do not mount the Communications Gateway with the battery terminals facing down Use the Wall Mounting Template on page 53 to position the mounts Before drilling holes check the structure for potential damage to water gas or electric lines m Use M5 x 38 mm 10 16 x 11 3 inch wall mounts that can support at least 2 5 kg 5 5 Ibs and anchors if necessary You must comply with the following battery related precautions W Do not short circuit the battery terminals by simultaneously touching both terminals with a metal object Do not charge the battery under airtight conditions Do not disassemble drop or mechanically shock the battery Do not expose the battery to flame or spark Keep the battery out of the reach of children ft em X lt 9 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Signing Up for Service To receive Internet access or telephone service you must sign up with a cable service provider To activate your service call your local service provider Cable Data Service There is a sticker with bar code labels next to the Connector Panel To receive Internet access you need to provide the MAC address marked CM HFC MAC ID to your service PIN 476203 001 Made in Taiwan ROC provider Internet
19. you will never again want to wait for traditional dial up services I have more than one computer Do need more than one Motorola Communications Gateway No not if your computers are connected on a network The Motorola Communications Gateway supports current Internet connection sharing technologies to enable you to connect up to 32 PCs to the Internet using a single Communications Gateway Do I need to change my Internet Service Provider ISP Currently most Internet Service Providers do not provide cable Internet access Contact your cable company for your specific information ft em X lt 69 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting Glossary License Do I need to subscribe to cable TV to get cable Internet access or phone service gt oO No but you need to subscribe to cable Internet or phone service Some systems require you to subscribe to basic service to get Internet or phone access Check with your cable company for specific information What type of technical support is available For questions about your Internet service connection or Communications Gateway call your cable service provider What do do if my Motorola Communications Gateway stops working o PFD Troubleshooting on page 54 provides tips to diagnose problems and simple solutions If you continue to have problems call your cable se
20. ALL MODELS E NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT EXCEPT AS STATED ON THE SOFTWARE LICENSE AND WARRANTY INFORMATION CARD MOTOROLA S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER Copyright March 2002 by Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time MOTOROLA and the Stylized M Logo are registered in the US Patent amp Trademark Office Microsoft and Windows are registered trademarks and Windows Me and Windows XP are trademarks of Microsoft Corporation Macintosh is a registered trademark of Apple Computer Inc Netscape and Navigator are registered trademarks of Netscape Communications Corporation UNIX is a registered trademark of the Open Group in the United States and ot
21. CENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES Title to this Software including the ownership of all copyrights mask work rights patents trademarks and all other intellectual property rights subsisting in the foregoing and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its ard party licensors Motorola retains all rights not expressly licensed under this License The Software including any images graphics photographs animation video audio music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions Except as otherwise expressly provided in this License the copying reproduction distribution or preparation of derivative works of the Software any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software provided as
22. ESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL CAUTION DO NOT SHORT CIRCUIT THE BATTERY TERMINALS DO NOT CHARGE THE BATTERY UNDER AIRTIGHT CONDITIONS DO NOT DISASSEMBLE DROP OR MECHANICALLY SHOCK THE BATTERY DO NOT EXPOSE THE BATTERY TO FLAME OR SPARK KEEP THE BATTERY OUT OF THE REACH OF CHILDREN It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damaging the equipment by local lightning strikes and other electrical surges Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all applicable product safety requirements of the country of use This product was qualified under test conditions that included the use of the supplied cable between system components To be in AN compliance with regulations the user must use this cable and install it properly ft eem X lt i r Communications Gateway User Guide Home Print Exit This product is provided with a separate Regulatory and Safety Information and Software License and Warranty Information card If one is not provided with this product please ask your service provider or point of purchase representative as the case may be BW THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY AND SAFETY INFORMATION CARD NOT ALL STANDARDS APPLY TO
23. Go Folders x CGS5SInst exe tt Desktop E 3 netmot55 cat ms B My Computer amp NetMot55 inf ti e 315 Floppy A gt NetMotCM sys Local Disk C 3 Eid usece p H O Acrobat40 QO Animation O bin y Install w Languages gt f EM EE wi Type Application Size 268 KB 268 KB EJ My Computer p ft x Home Print Exit Installation amp Configuration FAQ License Troubleshooting Glossary Troubleshooting continued Insert the Motorola Communications Gateway CD ROM in the CD ROM drive After a short time a window with language choices is displayed Press the Esc key on the keyboard to exit the start up screens To start Windows Explorer click Start and select Run In the Run window type explorer and click OK The Exploring window is displayed Be sure the USB cable is removed from your PC or Communications Gateway Double click My Computer Click your CD ROM drive D in the image Double click Install to open the Install folder Double click remove or remove exe to run the Remove utility The Motorola USB Driver Removal Utility window is displayed Your Windows Explorer may appear slightly different than in the image on this page There are slight variations between Windows versions and you can configure Windows Explorer as you like lt q 59 gt Communications Gateway User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshootin
24. Installation and Configuration Overview Communications on page 12 Gateway Ethernet cable Ethernet hub Ethernet cable ft eem X lt q 44 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Replacing the Battery When the amp battery light on the Top and Front Panel does any of the following replace the battery m Flashes yellow the battery is low W Flashes red the battery has failed m Lights solid red the battery is missing Caution a CSB GP 1222 F2 12V 2 2 Ah battery only For information about Replacing the battery with an incorrect type can cause an explosion Use obtaining a spare battery contact your service provider To replace the battery 1 Unplug the power cord from the AC wall outlet to turn off AC power 2 On the Battery Compartment cover push in on the tabs as shown by arrows 1 at left 3 Carefully remove the battery compartment cover by lifting up about 2 to 3 cm 1 inch and then pulling straight out To avoid damaging the cover be sure you rotate it only slightly arrow 2 before pulling it out arrow 3 ft eem X lt q 45 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Replacing the Battery continued For a descriptio
25. MAC ee You should ask your service provider the following questions MENEH Ill WU W Do you have any special system requirements WU BE LE EI E LL m When can I begin to use my Communications Gateway SIN PPPPMMYYJJJSSSSSCKAABBCCCC TE TE ERIT AT ETE IE TT m Are there any files need to download after am connected Telephone MAC MTA mac ID ABCDEFO12345 J E Do need a user name or password to access the Internet or use e mail Telephone Service There is a sticker with bar code labels next to the Connector Panel To receive telephone service you need to provide the MAC address marked MTA MAC ID to your service provider f pm x lt 10 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Computer System Requirements You can use any web browser such as Microsoft Your Motorola Communications Gateway is compatible with Microsoft Windows Internet Explorer or Netscape Navigator with Macintosh and UNIX computers your Motorola Communications Gateway Ethernet Card You can use the Ethernet connection with any Windows Macintosh or UNIX computer equipped with a standard 10Base T or 10 100Base T Ethernet card Windows 95 UNIX or Macintosh computers must use the Ethernet connection If you use an Ethernet card it must be installed in your computer before you install the Communications Gateway If it is not instal
26. Service or Telephone Service MHz Mega Hertz A measure of radio frequency millions of cycles per second One MHz means one million cycles per second RJ 11 The most common type of connector for household or office phones RJ 45 The most common type of connector for Ethernet networks ft X lt 72 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ License splitter A splitter is a device that divides the signal power from an input cable equally between two or more signals each carrying a selected frequency range The Motorola Communications Gateway requires a 5 900 MHz RF splitter to connect to a cable outlet that is also used for a TV PacketCable PacketCable is a set of interface specifications for delivering advanced real time multimedia services over coaxial cable coax for example VoIP multimedia conferencing and interactive gaming PacketCable is built on the DOCSIS infrastructure already developed to support cable modems PSTN The public switched telephone network is the traditional circuit switched voice oriented telephone network originally invented by Alexander Graham Bell It is sometimes referred to as plain old telephone service POTS TCP IP Transmission Control Protocol Internet Protocol is a set of protocols that provides standards and rules for communication between networks UPS The uninterruptible power supply
27. Up a USB Driver in Windows 2000 Found New Hardware Wizard Be sure the Motorola Communications Gateway CD ROM is inserted into the CD ROM Welcome to the Found New drive before you plug in the USB cable A few seconds after you complete the USB idan connection the Found New Hardware Wizard welcome window is displayed This wizard helps you install a device driver for a hardware device 1 Click Next 2 Be sure Search for a suitable driver for my device is selected 3 Click Next inp odd Although your Motorola Communications Gateway model Bes Cancel number may be different than in the images in this guide the procedure is the same Found New Hardware Wizard Install Hardware Device Drivers NSS A device driver is a software program that enables a hardware device to work with ey n operating system This wizard will complete the installation for this device e CG5500 USB CG5500 Communications Gateway A device diiver is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver fles and complete the installation click Next What do you want the wizard to do Search for a suitable driver for my device recommended Display a list of the known drivers for this device so that can choose a specific lt Back Ex ft em X lt q 26 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Inst
28. View Favorites Tools Help 7 Ex ry a e aaja J 5 Back Forward Up Search Folders History Move To Address ca D Install Eo Folders x b i Desktop Bg My Computer e 314 Floppy A Local Disk C E38 usece D H O Acrobat40 cu Animation CJ bin Install H Languages awa JR Type Application Size 268 KB i268 KB KE My Computer ft Home Print Exit Installation amp Configuration FAQ License Troubleshooting Glossary Troubleshooting continued 13 14 15 16 17 18 19 20 21 Insert the Motorola Communications Gateway CD ROM in the CD ROM drive After a short time a window with language choices is displayed Press the Esc key on the keyboard to exit the start up screens To start Windows Explorer click Start and select Run In the Run window type explorer and click OK The Exploring window is displayed Be sure the USB cable is removed from your PC or Communications Gateway Double click My Computer Double click your CD ROM drive D in the image Double click Install to open the Install folder Double click remove or remove exe to run the Remove utility The Motorola USB Driver Removal Utility window is displayed Your Windows Explorer may appear slightly different than in the image on this page There are slight variations between Windows versions and you can configure Windows Explorer as you like lt q 65 Communications Gateway
29. a Communications Gateway CD ROM is inserted in your To cabl tlet G CD ROM drive Connect the USB cable to the USB port on the Communications LEE ll Gateway Connect the other end to the USB port on your computer Then perform Setting Up a USB Driver on page 21 To Ethernet or USB connect only one to a single computer Ethernet Connect the Ethernet cable to the Ethernet connector on the Communications Gateway Connect the other end to the Ethernet port on your computer Ethernet users do not need to set up a USB driver ft em X lt 19 Communications Gateway User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User continued 21 Configure TCP IP following one of W Configuring TCP IP in Windows 95 98 or Me on page 33 W Configuring TCP IP in Windows 2000 or XP on page 36 W Theinstructions in your Macintosh or UNIX user manual ft eem X lt q 20 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver The following sections describe setting up a USB driver To use the USB Connection perform one of W Setting Up a USB Driver in Windows 98 SE on page 22 W Setting Up a USB Driver in Windows 2000 on page
30. allation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued Found New Hardware Wizard 4 Be sure CD ROM drives is the only box checked as in the window at top left Locate Driver Files 5 om i Where do you want Windows to search for driver files NS 5 Click Next The lower window is displayed Search for driver files for the following hardware device 2 CG5500 USB CG5500 Communications Gateway Click Next honea ses ole dem cis apes nu catre n If the Insert Disk window is displayed be sure the Motorola Communications pon o E Gateway CD ROM is in the CD ROM drive and follow steps 7 to 12 Otherwise you Optional search locations can skip to step 13 Floppy disk drives IV CD ROM drives T Specify a location T Microsoft Windows Updat Back Cancel Found New Hardware Wizard a Driver Files Search Results Tw The wizard has finished searching for driver files for your hardware device ey The wizard found a driver for the following device e Motorola CG5500 Communications Gateway Windows found a driver for this device To install the driver Windows found click Next Cmm d nemoicginf lt Back Caneel ft em X lt 27 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued
31. and the base be sure the battery wires are not under the battery Pinching the wires between the battery and the base Wa m May damage the wires m Will cause the battery to seat incorrectly 11 Rotate the battery into position under the battery snaps as shown by the arrow at left When the battery is fully seated the snaps engage the battery base dou Hed 12 Carefully replace the battery compartment cover Do not force the cover closed If the battery compartment cover does not close easily check that m The power cord is positioned correctly in its opening W The battery is correctly seated you performed steps 14 to 15 correctly f EU x lt q 48 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Replacing the Battery continued 13 Plug the power cord into the electrical outlet To confirm normal operation of the Communications Gateway check that the battery light on the Top and Front Panel is off To test that the battery is connected and working normally briefly unplug the power cord If the battery is connected and providing backup power the battery light turns solid yellow Be sure to plug the power cord back in when you are done ft em X lt q 49 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ
32. are cable network problems Check W Your cable connections W Whether you can see cable TV channels on your television After verifying your cable connections and proper cable TV operation you can attempt to renew your IP address lt q 41 Communications Gateway User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 2000 or XP continued o To renew your IP address Micrasoft Windows 2000 Iiorsion 5 00 21951 a puri 72000 Microsoft Corp ii Reppa 1 Type ipconfig renew and press ENTER If a valid IP address is displayed as shown Dipconfig renew Windows 2088 IP Configuration at left Internet access should be available Ethernet adapter Local firea Connection 2 2 Type exit and press ENTER to return to Windows Connection specific DNS Suffix com IP Address 286 19 86 174 Subnet Mask 255 255 255 224 Default Gateway 206 19 86 161 If after performing this procedure your computer cannot access the Internet call your service provider for help ft em X 44 42 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Cable outlet Coaxial cable Motorola Communications Gateway USB cable Ethernet cable Cable outlet Coaxial cable Motorola Communications Gatew
33. ay USB cable Ethernet cable ft x Home Print Exit Ethernet cable Ethernet hub Cabling for Multiple Users Troubleshooting FAQ Glossary License The Motorola Communications Gateway supports several multiple user configurations Along with an optional hub or router it can serve as an Internet gateway for up to 32 computers For information about multiple user service contact your service provider For an overview of the installation process see Installation and Configuration Overview on page 12 Ethernet and USB You can connect the USB port on one computer and the Ethernet port on another computer directly to the Communications Gateway as shown at top left Caution Do not connect both the Ethernet and USB cables to the same computer You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub as shown at bottom left You cannot connect more than one computer to the Communications Gateway through the USB port lt 43 Communications Gateway User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling for Multiple Users continued Ethernet You can connect up to 32 computers to an Ethernet hub connected to a Motorola Cable outlet ini Communications Gateway as shown at left Coaxial cable Motorola For an overview of the installation process see
34. d an updated driver for this device and B A gt E also some other drivers that should work with this device If this window is not displayed verify that the Motorola Communications Gateway CD ROM is properly inserted in the CD ROM drive If you still cannot find the correct What do you want lo install driver file click Cancel to cancel the installation and perform the procedure for Removing the USB Driver from Windows 98 or Me on page 57 Then repeat this procedure 9 When the window at bottom left is displayed click Next If a window with the message Copying Files displays and asks for your CD ROM TERES Ceca drive type your CD ROM drive etter for example D and click OK If an Insert Disk window similar to the one below is displayed Windows 98 system files are needed to complete the installation To install the files insert your Windows 98 CD ROM is in the CD ROM drive and click OK Windows driver file search for the device Motorola CG5500 Communications Gateway Windows is now ready to install the best driver for this device Click Back to select a different driver or click Next to continue e Please insert the disk labeled windows 98 Second Edition CD ROM and then click OK Location of driver Although your Motorola Communications Gateway model number may be different than in the images in this guide the procedure is the same ft em X lt q 24 Com
35. e 5 to 30 minutes Your service provider may ask for the status of the lights as described in Lights and Error Conditions on page 56 Problem Possible Solutions Green POWER light is off Check that the power cord is properly plugged into the electrical outlet and the Communications Gateway Check that the electrical outlet is working Press the Reset button Battery light is solid yellow There is no AC power and the battery is providing backup power Battery light flashes yellow The battery is low and will fail soon Battery light flashes red The battery has failed Battery light is solid red The battery is missing or its terminals are connected backwards To replace the battery follow the instructions in Replacing the Battery on page 45 ft em X lt q 54 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Problem Possible Solutions Cannot send or receive data Check the lights Note the first light from top to bottom that is off This light indicates where the error occurred as described in Lights and Error Conditions on page 56 If the Internet Security Lock light is on your computer cannot transmit or receive data Press the Internet Security Lock button to reconnect your Internet service If you have cable TV check that your TV is working and the picture is clear If you cannot receive your regular TV c
36. e device that physically connects your computer to a network ft eem X lt q 57 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Troubleshooting continued ER mE 3 Click Remove The Network window no longer displays a Motorola Communications Configuration Identification Access Control Gateway in the list Tue 4 Click OK The System Settings Change window is displayed E Client for Microsoft Networks 3Com Fast EtherLink XL 10 100Mb TX Ethernet NIC 3C9 Dial Up Adapter Click Yes to restart your computer After your computer restarts continue with 3 NetBEUI gt 3Com Fast EtherLink XL 10 100Mb TX Etherr Y TCP IP gt 3Com Fast EtherLink XL 10 1 00Mb Terenez step 6 E a eee E Primary Network Logon Client for Microsoft Networks File and Print Sharing Description System Settings Change 2 You must restart your computer before the new settings will take effect Do you want to restart your computer now f pe xX lt q 58 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin 3 D Install lol x Fie Edit View Favorites Tools Help 1 By 7 ra AY e alaj a dX 4 Back Forward Up Search Folders History Move To Address D Install
37. elect Network Component Type window and click Add The Select Network Protocol window is displayed Select Network Component Type 2 xl Click the type of network component you want to install 8 Click Internet Protocol TCP IP in the Network Protocol section on the Select Network Protocol window 9 Click OK The Local Area Connection number Properties window is re displayed Protocol is a language a computer uses Computers must use the same protocol to communicate xi s Click the Network Protocol that you want to install then click OK If you have an installation disk for this component click Have Disk Network Protocol AppleTalk Protocol DLC Protocol Internet Protocol TCP IP NetBEUI Protocol Network Monitor Driver NW Link IPX SPX NetBIOS Compatible Transport Protocol Have Disk Cancel ft eem X lt q 38 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 or XP continued Birr ares EE a3 10 On the Local Area Connection number Properties window be sure the box next to Geni tenian Advanced Internet Protocol TCP IP is checked A T 11 Click Properties The Internet Protocol TCP IP Properties window is displayed as shown at bottom left M IB Client for Microsoft Networks VI dB File and Printer Sharing for Microsof
38. enables your Communications Gateway to continue working for a short time when the primary AC power source is lost It contains a battery that provides power until the AC power is restored upstream In a cable data network upstream describes the direction of data transferred from your computer to the Internet USB Universal Serial Bus is a computer interface for add on devices such as printers scanners cable modems and Communications Gateways When you connect your Motorola Communications Gateway to the USB port Windows 98 SE and later versions automatically recognize the Communications Gateway ft em X lt 73 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ License VolP Voice over Internet Protocol is a method to exchange voice fax and other information over the Internet Voice and fax have traditionally been carried over traditional telephone lines using a dedicated circuit for each line VoIP enables calls to travel as discrete data packets on shared lines VoIP is an important part of the convergence of computers telephones and television into a single integrated information network ft eem X lt 74 Communications Gateway User Guide Home Print Exit Software License Motorola Communications Gateways Motorola Inc Broadband Communications Sector Motorola Cable Data Telephony Division 101 Tournament Drive Hors
39. ery Compartment on page 6 ey 1 1 8 Asshown at lower left depress both battery snaps arrows 1 while gently raising the positive end of the battery arrow 2 9 When the battery rotates past the snaps slide the battery out as shown below Be sure you do not damage the battery wires or terminals Battery hook Battery snaps ft em X lt 14 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User continued 10 Plug the power cord into the Power connector on the Communications Gateway mee 11 Wrap the power cord around the strain relief posts as shown at left ul Do not plug the power cord into the AC wall outlet at this time To power outlet n Strain relief posts ft em X lt 15 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User continued For safety and to prevent damage to the equipment the Communications Gateway is shipped with the battery wires disconnected Do not short circuit the battery terminals by simultaneously touching both terminals w
40. f 10 5 mm to mount the Communications Gateway 7 Usinga screwdriver turn each screw until part of it protrudes from the wall as shown at left 7 6 mm maximum m There must be 4 0 mm between the wall and the underside of the screw head m The maximum distance from the wall to the top of the screw head is 7 6 mm 10S mm mamur 8 Place the Communications Gateway so the keyholes are above the mounting screws 4 0 mm 9 Slide the Communications Gateway down so it stops against the top of the keyhole opening ft eem X lt q 52 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Wall Mounting Template You can print this page to use as a wall mounting template Be sure you print it at 100 scale In Acrobat reader be sure that Fit To Page is not checked in the Print dialog box Measure the printed template with a ruler to ensure that it is the correct size 125 0 mm i 4 92 inches ft X lt 53 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Troubleshooting If the solutions listed here do not solve your problem contact your service provider Before calling your service provider try pressing the reset button on the rear panel Resetting the Communications Gateway may tak
41. g E W Software upgrades over the network to provide new or improved services o MN P Battery back up during power interruptions through a built in uninterruptible power is supply UPS Just pick up your phone and talk ft em X lt 1 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Easier Unlike dial up modems or ISDN you re always on always connected Faster Your Communications Gateway is up to 100 times faster than a dial up modem It can provide data transfer rates of up to 10 Mbps upstream and 50 Mbps downstream Because many network and other factors can affect performance the actual speed will vary Better Your Communications Gateway is made by the company with over 50 years of cable TV expertise ft x Home Print Exit Introduction continued High Speed Internet Access You can use your high speed upgradeable Communications Gateway to connect one or more computers in your home or business to the Internet Your Communications Gateway transmits and receives computer data much faster than traditional dial up or ISDN modems Unlike a dial up modem your Communications Gateway is always online Just open your browser and surf You can connect W Asingle computer equipped with a Universal Serial Bus USB port directly to the USB port on the Motorola Communication
42. g FAQ Glossary License Troubleshooting continued 15 Click Remove Driver to remove the USB driver Motorola USB Driver Removal Utility After you remove the USB driver re install the USB driver following one of W Setting Up a USB Driver in Windows 98 SE on page 22 M MOTOROLA Motorola Inc USB Driver Removal Utility Cancel This utility will remove the USB driver files and registry entries that are About not removed by the Device Managers uninstall process Be sure to remove the driver using the Device Manager first m Setting Up a USB Driver in Windows Me on page 30 Ei USBD is di ed E E Mos EUR e If you continue to have problems contact your service provider Operating System is Microsoft Windows ME r Operations Remove Driver sys file s System Remove Driver inf file s Information Remove Digital Signature File Digital Catalog Remove Registry entries Status Press Remove Driver to start the Removal Process You can check for the latest Information about your Motorola Cable Modem here http www Motorola com broadband Need New Drivers or more Information ft eem X lt 60 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Troubleshooting continued Removing the USB Driver from Windows 2000 or XP 1 For Windows XP skip to ste
43. ham PA 19044 IMPORTANT PLEASE READ THIS SOFTWARE LICENSE LICENSE CAREFULLY BEFORE YOU INSTALL DOWNLOAD OR USE ANY APPLICATION SOFTWARE USB DRIVER SOFTWARE FIRMWARE AND RELATED DOCUMENTATION SOFTWARE PROVIDED WITH MOTOROLA S TELEPHONY COMMUNICATIONS GATEWAY PRODUCT THE CG PRODUCT BY USING THE CG PRODUCT AND OR INSTALLING DOWNLOADING OR USING ANY OF THE SOFTWARE YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE UPON ACCEPTANCE THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE I DO NOT INSTALL OR USE THE SOFTWARE AND II RETURN THE CG PRODUCT AND THE SOFTWARE COLLECTIVELY PRODUCT INCLUDING ALL COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT TO YOUR SERVICE PROVIDER FOR A FULL REFUND The Software includes associated media any printed materials and any on line or electronic documentation Software provided by third parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 3 d party licensors retain the ownership of the Software You may USE the Software only in connection with the
44. hannels your data or phone service will not function Check the coaxial cable at the Communications Gateway and wall outlet Hand tighten if necessary Check the IP address Follow the steps in Verifying the IP Address in Windows 95 98 or Me on page 40 or Verifying the IP Address in Windows 2000 or XP on page 41 Call your service provider if you need an IP address Check that the USB or Ethernet cable is properly connected to the Communications Gateway and your computer Problems related to unsuccessful Remove the USB driver Follow the instructions in one of USB driver installation W Removing the USB Driver from Windows 98 or Me on page 57 m Removing the USB Driver from Windows 2000 or XP on page 61 ft eem X 44 55 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Lights and Error Conditions Light During Startup During Normal Operation Battery Lights solid yellow when the battery is connected and Lights solid yellow when the battery is connected and charged and the AC power is disconnected charged and there is no AC power Flashes yellow if the battery is low Flashes yellow if the battery is low Flashes red if the battery is missing Flashes red if the battery is missing Lights solid red if the battery fails replace the battery immediately Online Does not light if the receive or send chan
45. her countries All other product or service names are the property of their respective owners Motorola Inc March 2002 ft eem X lt ii gt Communications Gateway User Guide Home Print Exit Contents darre coli ennie Meet Sa M NU TER T AT OEE E TTHUREC TUNE ENDE 1 Tse Ge Cory IIIS issuer petet et beni ARES He y S HERI FEE etta dass Sed di bra hk ie MER Ehe eda esa Ae tA b 1 asume eo PUA ug more cd n 2 Topand Front Panel TE A a Aaa 3 Connect r Panel sassis NE REAA Aa A EA SANSS RASENS 5 cac RF Drs socra aa a a E aa a aaa 6 Belore Vou Begi acan a NS 7 Pree IDA UT TID TI ILLI TL 8 Sign Up for SorviCO T 10 CBO HS GERE Leodii cen sedo Los nin decid ida sado duse vio EI onan ex c ura GR ional imde dodi ice ida Lipi Qr koe edad 10 Telephone SOMVIGS e 10 Computer System Requirements i iisssicsvssensnstancesasnthsanandanisnisaansasansicnavdaniakbacnndoanids a Sha aSa ASARANA 11 Eoo a E TRE 11 USE OPIS TIN siinse EEA EAA AAAA E 11 Installation and Configuration Overview ccccccssssesseeeeeseeeeeeeesneeneeeeseeasneeseneeeeeeeseeesesneneeaeeesnens 12 Cabling and Startup for a Single DS i22 dice biiieniun rok iasan IE UM M QUEE EFE UE nA LUND M MM REM E 13 Setting Up a USB Driver e 21 Setting Up a USB Driver in Windows 98 SE wiccsciiscssesccsssacscsnesessesssisessnsesnssstsestan
46. hic Number of copies 1 a CHEHLH r PostScript Options Print Method PostScript Level 2 pe IV Download Asian Fonts IV Use Printer Halftone Screens Print Even and Odd Pages E ft Home Print Cancel Exit Wall Mounting continued To mount your Communications Gateway on the wall 1 Print the Wall Mounting Template on page 53 Click the Print icon or choose Print from the File menu to display the Print dialog box The example at left is from Adobe Acrobat Reader running on Windows 2000 there may be slight differences in your version Be sure you print the template at 10096 scale Be sure Fit to page is not checked in the Print dialog box Click the OK button to print the template Measure the printed template with a ruler to ensure that it is the correct size Use a center punch to mark the center of the holes On the wall locate the marks for the mounting holes Warning Before drilling holes check the structure for potential damage to water N gas or electric lines Drill the holes to a depth of at least 3 8 cm 11 5 inches lt q 51 Communications Gateway User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Wall Mounting continued 6 If necessary seat an anchor in each hole Use M5 x 38 mm 110 16 x 1 V inch screws with a flat underside and maximum screw head diameter o
47. ick Next Installed Devices on Your Computer NN Although your Motorola Communications Gateway model ve following hardware is installed on your computer S gt number may be different than in the images in this guide the Select the device you want to uninstall procedure is the same Devices B Primary IDE Channel B Secondary IDE Channel Logical Disk Manager T Show hidden devices cma ft eem X 44 63 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Troubleshooting continued 10 On the window at top left select Yes I want to uninstall this device and click Next Uninstall a Device isis ja es i Confirm that you want to uninstall this de NS 11 On the lower window click Finish EE Meis 58500 Communications Gateway 12 Close the Control Panel window Are you sure that you want to uninstall this device lt Back Nest Cancel Add Remove Hardware Wizard Completing the Add Remove Hardware Wizard You have successfully completed the Add Remove Hardware wizard Windows successfully uninstalled the selected device To close this wizard click Finish teen ft m X lt 64 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin BX D Install ml ol x File Edit
48. ith a metal object 12 Connect the black negative battery wire to the black negative terminal on the battery 13 Connect the red positive battery wire to the red positive terminal on the battery After you connect the battery the Communications Gateway begins drawing power but does not start ft eem X lt 16 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User continued 14 Ona slight angle gently slide the top right corner of the battery under the battery First slide the battery hook as shown at left under the hook While you rotate the battery into position to avoid pinching the wires between the battery and the base be sure the battery wires are not under the battery Pinching the wires between the battery and the base Wa m May damage the wires m Will cause the battery to seat incorrectly 15 Rotate the battery into position under the battery snaps as shown by the arrow at left When the battery is fully seated the snaps engage the battery base dou Hed 16 Carefully replace the battery compartment cover Do not force the cover closed If the battery compartment cover does not close easily check that m The power cord is positioned correctly in its opening W The battery is correctly seated you performed steps 14 to 15 correctly f m xX lt 17
49. led follow the installation instructions provided with your Ethernet card USB Connection You can use the USB connection with any PC running Windows 98 SE Windows 2000 Windows Me or Windows XP that has a USB interface The USB connection requires a special USB driver supplied on the Motorola Communications Gateway CD ROM You can upgrade the USB drivers from the Internet For information check our website http Awww motorola com broadband ft eem X lt 11 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Installation and Configuration Overview To install and configure your Motorola Communications Gateway you need to 1 Install the cables as described in one of W Cabling and Startup for a Single User on page 13 W Cabling for Multiple Users on page 43 2 If you are using the USB Connection set up the USB driver Follow the instructions in Setting Up a USB Driver on page 21 Ethernet users can skip this step 3 Configure TCP IP following the instructions in Configuring TCP IP on page 32 or the instructions in your Macintosh or UNIX user manual 4 Verify the IP address following one of W Verifying the IP Address in Windows 95 98 or Me on page 40 W Verifying the IP Address in Windows 2000 or XP on page 41 W Theinstructions in your Macintosh or UNIX user manual ft eem X lt
50. mes faster than a traditional phone modem You can experience speeds of over 1 000 Kbps Due to network condition such as traffic volume and the speed of the sites you visit actual speed may vary Many network and other factors can affect download speeds Q Canl still watch cable TV while using my Communications Gateway A Yes your cable TV line can carry the TV signal while you send and receive information on the Internet or speak on the telephone ft em X lt 68 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting Glossary License o FD gt gt 2 What are CableLabs Certified DOCSIS and EuroDOCSIS CableLabs Certified DOCSIS and EuroDOCSIS are the industry standards for high speed data distribution over cable television system networks They are intended to ensure that all compliant cable modems and Communications Gateways interface with all compliant cable systems Your Motorola Communications Gateway is DOCSIS or EuroDOCSIS compliant What is PacketCable PacketCable is an evolving set of interface specifications for delivering advanced real time multimedia services over coaxial cable coax for example VoIP multimedia conferencing and interactive gaming If have a Communications Gateway can still use my old 28 8 Kbps or 56 Kbps modem Yes Although once you experience the speed of cable Internet access
51. munications Gateway User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 SE continued Add New Hardware Wizard After all the necessary files are loaded the window at upper left is displayed jg 0o 085500 Commuricatons Galena confirming a successful installation 10 Click Finish The window at bottom left is displayed Windows has finished installing the software that your new PE CENCE LO 11 Click Yes to restart your computer When you have successfully finished setting up the USB driver you can continue with Configuring TCP IP in Windows 95 98 or Me on page 33 If you have difficulties setting up the USB driver perform the procedure for Removing the USB Driver from Windows 98 or Me on page 57 and then repeat this procedure If that does not correct your problem W Contact your service provider W See the Software License and Warranty Information card provided with your System Settings Change Motorola Communications Gateway for information about obtaining warranty 2 To finish setting up your new hardware you must restart your computer Service Do you want to restart your computer now ft em X lt q 25 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting
52. n data W Solid green when the configuration data is successfully downloaded Activity Flashes yellow when transmitting or receiving data lt 3 gt Communications Gateway User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Top and Front Panel continued 1 Light Description 5 S Battery W Off when the AC power is on and the battery is not in use the Communications Gateway is functioning normally W Solid yellow when the battery is in use there is no AC power x 6 W Flashes yellow when the battery is low Vk 5 W Solid red when the battery is missing or the battery terminals are connected S SU 4 backwards z we 3 m Flashes red when the battery has failed e EC pE 2 To replace the battery follow the instructions in Replacing the Battery on IE UM OR E MP ERE page 45 e o e t A um 6 x Reserved for future use e p e 9 A e e e e e z During normal operation m The power and Online lights are on W The Activity light flashes when the Communications Gateway transfers data W The battery light is off f xX lt 4 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Connector Panel The connector panel provides cabling connectors and Ethernet status lights I
53. n of the battery compartment see Battery Compartment on page 6 Battery hook 4 Asshown at top left depress both battery snaps arrows 1 while gently raising the positive end of the battery arrow 2 5 When the battery rotates past the snaps slide the battery out as shown at lower left Be sure you do not damage the battery wires or terminals Battery snaps ft em X lt q 46 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Replacing the Battery continued Carefully remove the wires from the old battery terminals Recycle the battery according to the instructions on the battery or contact your service provider for information 8 On the new battery connect the black negative battery wire to the black negative terminal 9 Connect the red positive battery wire to the red positive terminal on the new battery ft eem X lt q 47 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Replacing the Battery continued 10 Ona slight angle gently slide the top right corner of the battery under the battery First slide the battery hook as shown at left under the hook While you rotate the battery into position to avoid pinching the wires between the battery
54. n page 61 To close this wizard click Finish ft em X lt 29 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows Me Be sure the Motorola Communications Gateway CD ROM is inserted into the CD ROM drive before you plug in the USB cable A few seconds after you complete the USB connection the Add New Hardware Wizard window is displayed Add New Hardware Wizard Windows has found the following new hardware CG5500 USB Communications Gateway Windows can automatically search for and install software that supports your hardware If your hardware came with installation media insert it now and click Next 1 Click Next Windows Me automatically searches for the correct USB drivers and S installs them If installation is successful the window at bottom left is displayed iat would you like to do 2 If the window at bottom left is displayed click Finish Otherwise be sure the Motorola Communications Gateway CD ROM is correctly inserted in your CD ROM drive Autor C Specify the location of the driver Advanced When you have successfully finished setting up the USB driver you can continue with Configuring TCP IP in Windows 95 98 or Me on page 33 Aai New et vae Although your Motorola Communications Gateway model number
55. nel cannot be Turns off if the receive channel send channel or IP acquired or IP registration is unsuccessful registration is lost Power Remains off if the Communications Gateway is not Turns off if the Communications Gateway is unplugged properly plugged into the power outlet or is in Internet Security Lock mode Press the Internet Security Lock button For more information about the lights see Top and Front Panel on page 3 ft em X lt q 56 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Troubleshooting continued Removing the USB Driver from Windows 98 or Me AEN rr 1 On your Windows Desktop right click the Network Neighborhood icon and select Configuration identification Access Control Properties The Network window is displayed The Slevin etw componere ar title 2 Inthe list of installed network components select the Motorola Communications E Client for Microsoft Networks 8 Microsoft Family Logon Gateway For example the image at left shows a CG5500 I9 3Com EtherLink 10 100 PCI For Complete PC Managemet Although your Motorola Communications Gateway model eave number may be different than in the images in this guide the eem ee procedure is the same Primary Network Logon Windows Logon X File and Print Sharing Description A network adapter is a hardwar
56. operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever form lt You may not 1 Loan distribute rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decompile disassemble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation 5 Export the Software or the Product components in violation of any United States export laws The Product is not designed or intended for use in on line control of aircraft air traffic aircraft navigation or aircraft communications or in design construction operation or maintenance of any nuclear facility MOTOROLA AND ITS 3RD PARTY LI
57. p Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 SE continued Add New Hardware Wizard Be sure CD ROM drive is the only box checked as in the window at top left Click Next Windows will search for new drivers in its driver database on your hard drive and in any of the following selected locations Click Next to start the search E edge If your computer successfully locates the driver you can skip to step 8 T Microsoft Windows Update 6 If your computer does not locate the driver the previous window is displayed again Select Specify a location and type the location of your CD ROM drive as shown at bottom left T Specify a location To load the driver successfully you may need to click Browse to manually select the NetMotCM sys file on the CD ROM 7 Click Next Windows will search for new drivers in its driver database on your hard drive and in any of the following selected locations Click Next to start the search T Floppy disk drives T Microsoft Windows Update Specify a location Browse cees ft em X lt 23 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 SE continued Add New Hardware Wizard 8 Select The updated driver and click Next Windows has foun
58. p 13 For Windows 2000 on your desktop click Start iB xi Fie Edt View Favorites Tools Help ES 2 Click Settings back gt E Qisearch Gyrolders CHristory E GF X A Ea Address el Control Panel ee 3 Click the Control Panel icon The Control Panel window is displayed Im if2 E Ear aj Bl z 4 Double click the Add Remove Hardware icon to start the Add Remove Hardware m Add Remove Administrative CSNW Date Time Display i i Programs Tools Wiza rd E 25 c installs removes and troubleshoots hardwari QN E GEE TREE Eun t Mac ggg D Folder Options Fonts Game Internet Keyboard Mouse Controllers Options d 5 3 s 9 2 Networkand Phone and Power Options Printers Regional Scanners and Dial up Co Modem Options Cameras i i m 4 89 Scheduled Sounds and System Users and Tasks Multimedia Passwords Installs removes and troubleshoots hardware ft eem X lt 61 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Troubleshooting continued 5 Click Next The Choose a Hardware Task window is displayed Welcome to the Add Remove 2 Hardware Wizard 6 Select Uninstall Unplug a device and click Next This wizard helps you add remove unplug and troubleshoot your hardware To continue click Next Add Remove Hardware Wizard Choose a Hardware Task NSS
59. r Strain relief posts for power cord Positive battery wire red Negative battery wire black Battery snaps Back up battery Battery hook lt 6 Communications Gateway User Guide License M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Before You Begin Before you begin the installation check that you received the following items with your Motorola Communications Gateway Item Description Power cord um Connects to the AC electrical outlet 10 100Base T Connects to the Ethernet port Ethernet cable W USB cable F EE Connects to the USB port Phone wire Connects a telephone line Motorola J Contains the User Guide USB driver and other Communications items supporting your Communications Gateway gt Gateway CD ROM UAE mm You will need 75 ohm coaxial cable coax with F type connectors to connect your Communications Gateway to the nearest cable outlet If a TV is connected to the cable outlet you may need a 5 to 900 MHz RF splitter to use both the TV and the Communications Gateway Both the coaxial cable and the RF splitter are readily available at consumer electronic stores ft em X lt 7 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Precautions To avoid damaging your Pos
60. rvice provider ft em X lt 70 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ License Glossary coaxial cable coax A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire The shield minimizes electrical and radio frequency interference configuration data The data the Communications Gateway downloads from servers specified by your service provider This includes requesting an IP address from a Dynamic Host Configuration Protocol DHCP server downloading a DOCSIS configuration file from a Trivial File Transfer Protocol TFTP server and obtaining the network time of day converged services Cable television high speed Internet access telephone service and other information services provided over a single coaxial cable network DOCSIS The CableLabs Data Over Cable Service Interface Specification DOCSIS and EuroDOCSIS define interface standards for cable modems Communication Gateways and supporting equipment driver Software that controls an add on device such as a printer scanner cable modem or Communications Gateway connected to a computer download To copy a file from one computer to another You can use the Internet to download files from a server to your home PC A DOCSIS Communications Gateway downloads its configuration from a server during start up downstream In
61. s Gateway W Asingle computer equipped with an Ethernet adapter directly to the Ethernet port on the Motorola Communications Gateway Two computers one to the USB port and one to the Ethernet port m Up to 32 computers through a single Motorola Communications Gateway using an Ethernet hub lt 2 gt Communications Gateway User Guide M MOTOROLA Installation amp Configuration Troubleshooting FAQ Glossary License Introduction Before You Begin Home Print Top and Front Panel For added security you can press the Internet Security Lock button 1 to suspend your Internet connection The Internet Security Lock symbol on the button lights yellow Your computer cannot transmit or receive data The Online light turns off until you press the Internet Security Lock button again Regardless of the Internet Security Lock status the Communications Gateway remains registered and telephone service continues The lights provide information about power communications and errors x 6 Light o 5 e 2 Ss 4 d e NE GU 3 e a 2 7 4 wx E X Exit Description Power W Solid green when the AC power is on Flashes green when the self test is in progress E Off when the AC power is off and the battery is in use This can be because the plug was disconnected a power failure occurred or some other problem Online W Flashes green while the Communications Gateway downloads its configuratio
62. sasannsnsastssasnannensasaciaiie 22 Setting Up a USB Driver in Windows 2000 1 rusceen hr raaraa ra tau E t enRak Rb nasa paxE AE kenna iani 26 Setting Up a USB Driver in Windows Me cicicccescccessnsnasensatansncseseassasannnnsastascarasennnssassassasaaasennssasnasantinane 30 f pm x lt iv gt Communications Gateway User Guide Home Print Exit Setting Up a USB Driver in Windows XP lluuuuuueuuuuuueuuuseeeseeeseeseeee nenne nennen nnn nnn nnn nnn nnn nnns 31 Ge c pope e siias 32 Configuring TCP IP in Windows 95 98 or Me siinsisscsasisisssnnssarssinsansannasiensaneanasansennnssasasiatandnanaasnnenss 33 Configuring TCP IP in Windows 2000 OF XP uisu esasakktiaad paaik r2 Rb kai FRE Pub on aa bRa ERE nnn rEa Fa innnan 36 Verifying the IP Address in Windows 95 98 or Me ccccceeeseeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeneeseeeeeeeeseeeees 40 Verifying the IP Address in Windows 2000 or XP eseeeeeeeeeeeeeeeeenenennnnnrnnnennnn nennen 41 Cabling for Muliple USOS m 43 Enone amm cl EET 43 Ree eee er Teer ent ern rrr Cem HII tr n M MR eM MM aEC NEN NM NADA rie conn renee DAMR MM terre er 44 Replacing the Batley cnra butdoca tag UM E ees ep presente MUN anne ener MUI Tee eter repre 45 Wall DIL m 50 uc idm M TURN 54 Lohe and
63. t Networks Vi dB QoS Packet Scheduler 1 2 a Be sure Obtain IP address automatically and Obtain DNS server address mw d automatically are selected Description Transmission Control Protocol Intemet Protocol The default wide area network protoce NE eat telat poves cunc 13 Click OK to accept the TCP IP settings Show icon in notification area when connected 14 Click OK to close the Local Area Connection number Properties window 15 Click OK when prompted to restart your computer and click OK again Internet Protocol TCP IP Properties aixi Em When you complete the TCP IP configuration go to Verifying the IP Address in tecnicos poussent Windows 2000 or XP on page 41 the appropriate IP settings Obtain an IP address automatically C Use the following IP address Obtain DNS server address automatically jC Use the following DNS server addresses Aternate DN ft emm X lt 39 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 95 98 or Me Eq IP Configuration E ee on The following instructions are for Windows 95 98 or Me For information about r Ethemet Adapter Information Windows 2000 or XP see Verifying the IP Address in Windows 2000 or XP on PCI Bus Master Adapter x page 41 For a Macin
64. t your Motorola Cable Modem here ft eem X 44 66 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Contact Us For information about customer service technical support or warranty claims see the Software License and Warranty Information card provided with your Motorola Communications Gateway For answers to typical questions see Frequently Asked Questions on page 68 For information about Motorola consumer cable products education and support visit http Awww motorola com broadband ft m X lt 67 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting Glossary License Frequently Asked Questions Here are answers to questions our customers frequently ask Q What is high speed cable Internet access A Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes Q What is voice over Internet Protocol VoIP A VoIP uses cable television wires instead of traditional telephone lines to provide voice and fax service Q How fast are Communications Gateways A Cable modems and Communications Gateways offer Internet access at speeds up to 100 ti
65. tem Description 1 U amp K The standard RJ 11 telephone ports provide connections for telephone LE J lines 1 and 2 m 2 ane E es 2 When this light is on green the Ethernet connection is available It blinks sr SE ANE wm when data is being transferred Ix E D 3 5 The Ethernet port provides a connection to Ethernet equipped computers F using a cable terminated with an RJ 45 connector This light is on green for a 100Base T link and off for a 10Base T link 5B ose The USB port provides a connection to USB equipped computers lt 6 o6 The Coax port provides a connection to the coaxial cable coax outlet 6 7 8 7 Reset If you experience a problem you can push this recessed button to reset the Communications Gateway see Troubleshooting on page 54 Resetting may take 5 to 30 minutes because the Communications Gateway must find and lock on the appropriate communications channels 8 and 9 These labels provide the cable data and telephony MAC addresses ft mm X lt 5 r Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary Battery Compartment For instructions to remove the battery compartment The battery compartment contains cover see Cabling and Startup for a Single User on page 13 Item Description 1 as 2 3 5 5 6 7 ft pm x Home Print Exit Power connecto
66. torola CG5500 Communications Gateway Click Finish to close the wizard 44 31 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP The Motorola Communications Gateway contains all required software You do not need to configure the Communications Gateway but you must configure your computer for TCP IP a protocol for communication between computers and check for an IP address Your service provider may provide additional instructions to set up your computer To configure TCP IP perform one of W Configuring TCP IP in Windows 95 98 or Me on page 33 W Configuring TCP IP in Windows 2000 or XP on page 36 ft m X 44 32 Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 98 or Me Network HE The following instructions are for Windows 95 98 and Me For Windows 2000 or XP see Configuration Identification Access Cont Configuring TCP IP in Windows 2000 or XP on page 36 For a Macintosh or UNIX System refer to your user guide The following network components are installed E Client for Microsoft Networks B Microsoft Family Logon 1 On the Windows Desktop click Start I9 3Com EtherLink 10 100 PCI For Complete PC Managemer
67. tosh or UNIX system refer to your user guide Adapter Address 00 80 C6 E7 59 E6 To check the IP address IP Address 206 19 86 132 SubnetMask 255255255224 1 On the Windows Desktop click Start 1 peste E Eat 2 Select Run The Run window is displayed Release _ Renew 3 Type winipcfg exe and click OK A window similar to the example at top left is Release All Renew All More Info displayed The values for Adapter Address IP Address 4 Select your adapter name the Ethernet card or USB device Subnet Mask and Default Gateway on your PC 5 Click Renew will be different than in the image above 6 Click OK after the system displays an IP address AdepterAddess 00 80 C6E759E6 If after performing this procedure your computer cannot access the Internet call your service provider for help IP Autoconfiguration Address 1632541901251 In Windows 98 if autoconfiguration is displayed before IP Address call your service provider ft em X lt q 40 Communications Gateway User Guide Home Print Exit M moroROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License KC Copyright 1985 2888 Microsoft Corp Microsoft Windows 2000 Version 5 00 2195 H IC N L le C WINNT System32 cmd exe Microsoft Windows 2800 Version 5 00 2195 C Copyright 1985 2088 Microsoft Cor Ll Ilx C gt ipconfig Windows 2800 IP Configuration Ethernet
68. tpone Communications Gateway installation until there is no risk of thunderstorm or Communications Gateway or lightning activity in the area computer with static electricity To avoid damaging the Communications Gateway with static electricity W Always first connect the coaxial cable to the grounded cable TV wall outlet Always make the wall danmetiam ref o gt W Before you connect or disconnect the USB or Ethernet cable from your Communications Gateway or PC always touch the coaxial cable connector on the Communications Gateway to release any static charges To prevent overheating the Communications Gateway do not block the ventilation holes Do not open the Communications Gateway Refer all service to your service provider Wipe the Communications Gateway with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust Before you connect or disconnect the USB or Ethernet cable always touch the coaxial cable connector on the Communications Gateway ft em X lt 8 gt Communications Gateway User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Precautions continued If you mount your Communications Gateway on the wall following the instructions in Wall Mounting on page 50 be sure that you W Mount the Communications Gateway with

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