Monarch 9403TM Printer User Manual
Contents
1. Startup When you turn the printer on the printer displays a copyright message You will see other messages as the printer loads formats The next message depends on how your printer is set up If your printer is set for online power up mode you will see PRINT MODE Ready se If your printer is set for offline power up mode you will see MAIN MENU Print Mode gt Getting Started 1 7 Selecting a Function The Main Menu has several functions operating modes These functions are shown in the chart below MAIN MENU CANCEL PRINT BATCH REPEAT MODE ENTRY BATCH SETUP DIAG If the printer displays PRINT MODE Ready when you turn it on press to display the Main Menu To display menu options press the arrow keys When the screen displays a right arrow press to display more options MAIN MENU Cancel All gt When the screen displays a left arrow press to display more options MAIN MENU Diagnostics When the screen displays a left and a right arrow press either or to display more options MAIN MENU Print Mode gt When you see the menu option you want press to select it 1 8 Getting Started Exiting an Option To exit an option press once You will exit to the next higher menu When you press scape you lose any entries you have made since the last time you pressed Enter 1 Setting Up the Printer Before you use the 9403 printer you w2. Character Sets B 3 Lowercase Letters These letters are available only in Standard and Reduced fonts Char Online Offline Code Char Online Offline Code Code Code a a 7111 n n 55555 b b 77777 o o 555555 c Cc 777777 p p 6666 d d 8888 q q 66666 e e 88888 r r 666666 f f 888888 S S 1111 g g 9999 t t 11111 h h 99999 u u 111111 i i 999999 V V 2222 j j 4444 W W 22222 k k 44444 D D 222222 444444 y y 333 m m 5555 Z Z 3333 B 4 Character Sets Currency Symbols You can enter international currency symbols offline by setting the default monetary sign to the desired country setting and pressing the key The enters the monetary sign that is currently active enters the secondary sign for example in U S currency To change the monetary sign see Chapter 7 Setting Defaults fer s r ms s ms Kr 184 Pause 184 f 178 ee 185 Pause 185 179 Pause 179 8 186 Pause 186 E 180 Pause 180 Rs 187 Pause 187 F 181 rause 181 6 188 P188 P 182 Pause 182 W 189 Pause 189 155 B 190 Pause 190 f 156 rause 156 191 Pause 191 L 183 Pause 183 192 Pause 192 Ch aracter Sets B 5 Punctuation and Symbols SE GA We Coder Code t Ey H on 2 EJ SS lt lt
3. Se gt gt eg Weal at e bd E EE Seeler D Spc Spc 0 7 7 bel 7 T J00 nin H i cl Op amp amp SE t Gel O000 bel SA Gel O0 000 z S OTET o Gel O0 0000 j own EH 0000000 l AE 034 Pause IO 24 i AER I98 Pause 198 S S None 2 I9T Pause 199 bech Net available in the OCRA like and Bold fonts 2Not available in the OCRA like font International Characters These characters are available only in Standard and Reduced fonts B 6 Character Sets Chat Online Offline Char Online Offline Code Code ode Code G 128 Pause 128 O 153 Pause 153 129 Pause 129 U 154 Pause 154 130 Pause 130 155 Pause 155 131 Pause 131 156 Pause 156 132 Pause 132 157 Pause 157 133 Pause 133 Pt 158 Pause 158 a 134 Pause 134 159 Pause 159 135 Pause 135 160 Pause 160 136 Pause 136 i 161 Pause 161 137 Pause 137 162 Pause 162 138 Pause 138 163 Pause 163 139 Pause 139 164 Pause 164 j 140 Pause 140 N 165 Pause 165 H 141 Pause 141 a 166 Pause 166 A 142 Pause 142 Q 167 Pause 167 A 143 Pause 143 i 168 Pause 168 E 144 Pause 144 D 169 Pause IL GO 145 Pause 145 170 Pause 170 146 Pause 146 i 173 Pause 173 147 Pause 147 174 P174 0 148 Pause 148
4. To change the setting from the Main Menu select Setup Port Settings then User Comm Then follow these steps 1 Press lt or gt until you see USER COMM Flow Control gt 2 Press Enter You will see the current setting for example FLOW CONTROL DTR gt 3 Press lt or to display the flow control you need then press Enter Press three times to exit to the Main Menu XON is 17 XOFF is 19 Set flow control to DTR for PC computers unless you have XON XOFF software Reset to Default Values To change the setting from the Main Menu select Setup Port Settings then User Comm Then follow these steps 1 Press until you see USER COMM Reset 2 Press Enter You will see Are you Sure No gt 3 Press lt or gt to make your selection then press Enter Press three times to exit to the Main Menu 5 4 Communication Values SETTING CONTRAST 6 This chapter explains how to set the contrast which controls the darkness of the printing on your supply MAIN MENU CANCEL PRINT BATCH REPEAT MODE ENTRY BATCH SETUP DIAG PORT SUPPLY CONTRAST DEFAULTS SETTINGS Setting Contrast 6 1 Correct contrast setting is important because it affects how well your bar codes scan and how long your printhead lasts You can use a verifier to check bar codes for contrast 1 From the Main Menu press lt or gt until you see MAIN MENU Setup gt 2 Press Enter You
5. Wide element value is less than 1 or greater than 99 Dimension must be 1 to 30 for a column or 3 to 90 fora row Truncation code must be S standard or T truncated bar code Aspect code must be C columns or R rows Option definition must be S set or T template Input device must be D Default H Host K Keyboard N None or S Scanner Pad direction must be L from left or R from right Pad character is outside the range 0 to 255 Check digit selection must be G to generate check digit Primary or secondary price format is outside the range 1 to 15 Data type restriction is outside the range of 1 to 6 223 Option is not valid for the field 224 Bar code Intercharacter gap must be 0 to 99 in printer dots 251 Power up mode must be 0 online or 1 offline 252 Language selection must be 0 English 253 Batch separator code must be 0 off or 1 on in the system setup packet 254 Slash zero selection must be 0 standard zero or 1 slash zero 255 Supply type must be 0 black mark or 1 die cut 256 Ribbon selection must be 0 direct or 1 transfer 257 Feed mode must be 0 continuous or 1 on demand 258 Supply position is outside the range 259 Contrast adjustment must be 390 to 156 dots 260 Print adjustment must be 99 to 99 dots 261 Margin adjustment must be 99 to 99 dots 262 Speed adjustment is invalid 263 Primary monetary symbol is invalid 264 Secondary symbol selecti
6. amounts less than 1 00 either by using a dollar sign and decimal 30 or by using a cent sign 30 If you set the secondary sign option to No prices under 1 00 will print like this 45 If you set the secondary sign option to Yes prices under 1 00 will print like this 45 The same option applies to the appropriate secondary sign for monetary signs other than USA To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press lt or gt until you see DEFAULTS Secondary Sign gt 2 Press Enter You will see the current setting for example SECONDARY SIGN No gt 7 4 Setting Defaults 3 Press lt or until you see the option you want Then press Enter Press twice to exit to the Main Menu Decimal Places You can set the printer for 0 1 2 or 3 places after the decimal in a price field In U S currency you might print prices like this 24 00 2 decimal places or like this 24 0 decimal places To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press lt or gt until you see DEFAULTS DecimalPlaces gt 2 Press Enter You will see the current setting for example DECIMAL PLACES 2 gt 3 Press lt or until you see the option you want Then press Enter Press twice to exit to the Main Menu Slashed Zero The slashed zero feature lets you s
7. enter the data See Entering a Batch for more information MAIN MENU CANCEL REPEAT Interrupting a Batch You can interrupt printing by pressing Escape You may want to interrupt a batch to make adjustments for Loading a different roll of supply or a ribbon See Chapter 3 Loading Supplies Adjusting the supply position or contrast using the Setup menu See Chapter 4 Setting Supply Options or Chapter 6 Setting the Contrast When you press you will see PAUSE MENU Print Mode gt 8 2 Printing You can press to resume printing or press lt or to display the Pause Menu options The following chart shows the Pause Menu options PAUSE MENU CANCEL CANCEL PRINT RESTART BATCH MODE BATCH SETUP DIAG Restarting a Batch You can reprint a paused batch from the beginning using the original quantity 1 When you press Pause you will see PAUSE MENU Print Mode gt 2 Press until you see PAUSE MENU Restart Bath gt 3 Press Ener The batch starts printing from the beginning Printing 8 3 Canceling a Paused Batch You can cancel a paused batch delete a format graphic or font in memory or all the batches waiting to print If password protection has been enabled for formats graphics fonts or flash you must enter a password before they can be deleted If password protection has not been enabled you will not be prompted for a password to delete formats g
8. gt SEH 9403 Printer EK T wh S e Monarch PAXAR TC94030H Rev B 4 99 1997 Monarch Marking Systems Inc Ail rights reserved Each product and program carries a respective written warranty the only warranty on which the customer can rely Monarch reserves the right to make changes in the product the programs and their availability at any time and without notice Although Monarch has made every effort to provide complete and accurate information in this manual Monarch shall not be liable for any omissions or inaccuracies Any update will be incorporated in a later edition of this manual 1997 Monarch Marking Systems Inc All rights reserved No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language in any form by any means without the prior written permission of Monarch Marking Systems Inc WARNING This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to
9. printhead is connected If necessary call Customer Service to order a new printhead or printhead kit Troubleshooting 11 13 770 The print motor is not ready Call Technical Support 771 The format specified by the application was not found Reload your application and format and try again 790 The printer is busy Wait until the printer is idle not receiving data or no batch waiting to print before you send any packets This error may occur when you try to print a test label if the printer is busy 791 The printer has an error pending Turn off the printer Wait 15 seconds and turn it back on Resend the packets 792 The printer is not initialized Call Technical Support 793 The printer job queue is full Turn off the printer Wait 15 seconds and turn it back on Resend the packets Hard Printer Failures When a HARD failure occurs the printer will display WARNING or POWER DOWN on the top line of the keypad display Record the displayed message and turn off the printer If the problem reoccurs when you turn the printer on again call Technical Support If the problem does not reoccur after you turn your printer on again see Chapter 5 Communication Values to reset your printer s SETUP options Resend your packets Printer Description Action Display WARNING RAM check failed on power up RAM Test Failure POWER DOWN ROM checksum test failed ROM Sum Failure POWER DOWN Timer test failed Timer Failure 11 1
10. supplies but you have to tell the printer which supplies you are using To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press lt or gt until you see SUPPLY Supply Type 2 Press to set the supply type option You will see the current setting for example SUPPLY TYPE Black Mark gt 3 Press to see the next option After you display the option you want press Enter Press twice to exit to the Main Menu 4 8 Setting Supply Options COMMUNICATION VALUES This chapter tells you how to set the User Communication User Comm values These values provide the link for normal online printing MAIN MENU CANCEL PRINT BATCH REPEAT MODE ENTRY BATCH SETUP DIAG PORT SUPPLY CONTRAST DEFAULTS SETTINGS You need to set your User Comm values to match your computer s online communications Before entering the communication values see your System Administrator The communication values are listed in the table below Option Choices Default Baud rate 1200 2400 4800 9600 19200 9600 Word length 7 8 8 Stop bits 1 2 1 P arity None Odd Even None Flow control None Xon Xoff DTR CTS DTR Reset No Yes No Communication Values 5 1 Baud Rate To change the setting from the Main Menu select Setup Port Settings then User Comm Then follow these steps 1 Press to set the baud rate You will see the current setting for example BAUD RA
11. to make it easy to find Batch Separator To change the setting from the Main Menu select Setup then Supply Then follow these steps Changing this setting only affects new formats sent to the printer 1 Press lt or gt until you see SUPPLY Separators gt 2 Press to set the batch separators option You will see the current setting for example SEPARATORS off gt 3 Press lt or to see the other option After you display the option you want press Enter Press twice to exit to the Main Menu Setting Supply Options 4 3 Print Position This function adjusts where data prints vertically on the supply Adjust the print if itis too close to the top or bottom of the supply or overtypes the pre printed area see the MONARCH sample One dot is 0 0049 inch MONARCH MONARCH 1 2345614880 2 1 2345614880 2 Ifthe data is too close to the bottom increase the number Ifthe data is too close to the top of the supply decrease the number Changing this setting only affects new formats sent to the printer To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press lt or gt until you see SUPPLY Print Pos gt 2 Press Enter You will see the current setting for example Enter print pos 99 99 0 4 4 Setting Supply Options 3 Use the arrow keys to change the print position Pressing in
12. 148 1 2200324 MD 011690 FMT 2 8 16 Printing To use the standard formats 1 From the Main Menu press lt or gt until you see MAIN MENU Batch Entry gt 2 Press Enter Press or until you see the format you want to use The standard formats are Fmt 1 96 Fmt 2 97 Fmt 3 98 3 Press Enter Follow the prompts to print the batch of labels Any other formats that you download remain in Batch Entry until you turn off the printer The standard formats are saved when you turn off the printer however you must re enter the batch data If you saved your formats graphics or check digits in flash memory they are saved when the printer is turned off For more information about flash memory refer to the Packet Reference Manual Printing 8 17 8 18 Printing CLEANING 9 This chapter covers cleaning the printhead and platen roller CAUTION Do not use sharp objects to clean the printer This may damage the printer and void your warranty Cleaning 9 1 Cleaning the Printhead and Platen Roller The rate and frequency at which you print determines how often you must clean the printer You may need to clean the printhead and platen roller if there is any adhesive build up in the supply path daily if your printer is in an excessively dirty hot or humid environment when you See voids in the print as shown To clean the printer Turn off printer
13. 175 Pause 175 0 149 Pause 149 198 Pause 198 Available in Bold and OCRA like fonts using Currency codes Character Sets B 7 Char Online Offline Char Online Offline Code Code Code Code U 150 Pause 150 _ 199 Pause 199 151 Pause 151 210 Pause 2 10 y 152 Pause 152 214 Pause 2 14 1 2 171 Pause 171 o 224 Pause 2 24 1 4 172 Pause 172 B 225 Pause 225 Code 128 Function Codes Code Function Code 201 F1 202 F2 203 F3 204 F4 B 8 Character Sets GLOSSARY batch batch separator character continuous cursor data entry keypad digits drawing enter field format imaging offline online printing Group of tags or labels that contain the same data Extra tag between batches that shows where one batch ends and the next one begins Letter number or symbol Feed mode in which the printer prints all the tags ina batch without stopping Underline symbol that shows where you are on the screen 21 key keypad that includes letters and numbers Numbers only Term that appears on the printer to indicate bar code printing Type in data from the keypad Area on the supply where data prints Arrangement of fields printed on the supply Term that appears on the printer to indicate text printing Entering data and printing batches by using the printer alone without a computer Entering data and print
14. 4 Troubleshooting Printer Display POWER DOWN Intr Test Failure POWER DOWN Low System RAM POWER DOWN Illegal Intr POWER DOWN NMI Received POWER DOWN Low Appl RAM POWER DOWN NVRAM Sum Fail POWER DOWN RAM Corrupt Description Action Interrupt test failed Not enough RAM for system All formats batches graphics and SETUP data are lost legal interrupt occurred Non maskable interrupt occurred Not enough RAM for application All formats batches graphics and SETUP data are lost RAM checksum test failed Item storage RAM failed All formats batches graphics and SETUP data are lost If the problem does not reoccur after you turn your printer on again see Chapter 5 Communication Values to reset your printer s SETUP options Resend your packets Troubleshooting 11 15 11 16 Troubleshooting SPECIFICATIONS Printer Length 16 5 inches 419 mm Width 10 inches 254 mm Height 9 inches 229 mm Weight 15 5 Ib 7 05 kg Shipping Weight Power Display Printhead Printing method Ribbon type 22 Ib 10 kg Domestic 115 VAC 80W 7A 60 Hz International 230 VAC 80W 35A 50 Hz Liquid crystal display with 2 lines 16 characters per line Thermal at 2 2 inches wide 56 mm 448 dots 203 dots inch 8 0 dots mm Thermal transfer ribbon or Thermal direct Standard Specifications A 1 Operating Limits Ribbon widths Ribbon length Ribb
15. EE REN EN d de 3 2 Table of Contents i SETTING SUPPLY OPTIONS EE EEN ENEE EE ENEE 4 1 ld EE 4 2 Batch Separators auauua BEE Ie Ee 4 3 Prnt POQSIION Ath Eege tl OE Eerie AE nh Sa tod 4 4 Supply Position use EE 4 5 Margin Ve 4 6 SU OD VIDS gg ge 4 8 COMMUNICATION VALUES cccceeeeececeeeceeueeeeeeeaeeueueueueees 5 1 GE 5 2 REIRO MESAER EEE Sones enw etary Na aurea kratengete EAS 5 2 ROD E 5 3 le 5 3 Flow CONT Ol canis ie tected Canale teats E 5 4 Resetto Default Values aie ere Selena itty tat Aad 5 4 SETTING CONTRAST EE 6 1 SETTING DEFAULT Ee EE EE 7 1 Monety lt EE 7 3 elle Ce EE EE 7 4 Decimal Places Ate degt eae nadine tee be 7 5 SE REES DE SH 7 5 Power Up BCEE 7 6 Prompt S Clits ae EE E 7 7 PRINTING ge reais U AAE 8 1 Interrupting a BAN i cseciteitaebasdesdeaentenoaeesiaeaiveds she 8 2 Dellen EE 8 3 Canceling a Paused Batch dee uns Eed ee 8 4 Reen ne bangin EE ee tte 8 7 Offline nl EE EE 8 8 Entering LCE 8 8 Entering EE 8 9 ii Table of Contents Ge KEE 8 11 Using Bar Code 128 beer eee ie dead et 8 11 Entering and Changing Data 8 11 Types of Data Entry ccc 8 13 Entering a Batch EE 8 14 Using the Standard Formats 8 16 CLEANING ofici ra a eta epee iw eRe 9 1 Cleaning the Printhead and Platen Holler 9 2 DIAGNOSTICS ee 10 1 Factory Set Password 2 fc ZE EEN HEEN ER ERR A 10 1 Checking the Software Version 10 2 Printing a Test Pattern ENEE 10 3 Printing a Test E EE 10 4 Ch
16. ING SUPPLIES This chapter explains how to load supplies for continuous printing The 9403 printer prints tags or labels in one strip The 9403 printer uses a standard 3 inch 76 2mm core supply Loading Supplies 2 1 Supply Loading Diagram The illustration below shows the correct routing for supplies and ribbon RCSB Ribbon Guide Rollers Supply Guide Roller Ribbon CET supply a a ribbon 2 2 Loading Supplies Loading Supply 1 Remove the cover 2 Turn the printhead lever counterclockwise to open the printhead Printhead Lever 3 Remove the old supply roll Change the ribbon when loading new supplies if necessary See Chapter 3 Loading Ribbon A Slide the supply guide to the top of the supply guide roller ul Remove the seal from the new roll of supplies EA Remove the first label from the backing paper Loading Supplies 2 3 7 Place the roll of supplies on the supply platter so the black marks pass the sensor 8 Feed the supply through the supply sensor and slightly past the printhead Supply Guide Supply Sensor ars S 9 Slide the supply guide down the supply guide roller until it just touches the edge of the supply strip 10 Turn the printhead lever clockwise to close the printhead Printing a Test Label Print a test label to see if your supply is loaded properly 1 Turn the printer on You will see PRINT MODE Read
17. Sept i ee Hi beste re ERBY ABCDEFGH JKLM NOPQRS TUYHXYZ abcdefgh i king nopars tuvnxyz 0123456789 lt gt rr cht edel A AWA r Gueadaa Ggs SE YPFPLEK VERE RABY These samples were printed using the Internal Symbol Set Character Sets B 1 Bold Font OCRA like Font ABCDEFGHIJKLM NOPQRSTUVWXYZ ENEE Z de RR DN SLYBFPLKR SRP ABCDEFGHIJKLM NOPQRSTUVUXYZ 0123456784 tan a E SLYRFPLKR SRP CG Triumvirate Bold Font ABCDEFGHIJKLM NOPQRSTUVWXYZ abcdefghijkim nopaqrstuvwxyz 0123456789 lt gt ee y Ee CG Triumvirate Font ABCDEFGHIJKLM uyOUcPtfaiduANe g E 32 l ie ab nopqrstuvwxyz GE mt ABCDEFGHIJKLM NI Godsend NOPQRSTUVWXYZ gheemAAEmetori abcdefghijklm LpSOerrsaisunnae rahap ve nopqrstuvwxyz 0123456789 lt gt 1 500 amp O MRE Cu eaaaa E ABCDEFGHIJKLM NOPQRSTUVWXYZ abcde fght kim Noparstuvwxyz 0123466789 lt gt Yok Q A N IY O Aaad sgitt lisEnaig ca RM jes rah DpOeperaisunner d PTA jon rah B 2 Character Sets Uppercase Letters Use Character Mode to enter the offline code Char Online Offline Code Char Online Offline Code Code Code A A 7 N N 55 B B 77 O O 555 C C 777 P P 6 D D 8 Q Q 66 E E 88 R R 666 F F 888 S S 1 G G 9 T T 11 H H 99 U U 111 999 V V 2 J J 4 W W 22 K K 44 D D 222 L L 444 Y Y 3 M M 5 Z Z 33
18. T QUANTITY 1 999 1 4 Select the number of labels you want to print using or gt Press Erter The test label should look like this MONARCH MARKING SOFTWARE V1 0 9600 N 8 1 0 CL poy NA TRL 02 ff RS232 TRL Od Oa ST 000 CODE PAGE 0 m VOLTAGE DU 18 08 10 4 Diagnostics The test label displays printer model number software version number number of inches printed to date user COM port settings a test pattern This information will help Technical Support diagnose the problem Refer to the Packet Reference Manual for more information about the test label Checking Sensor Mark Quality The printer continuously stores data from the most recent 16 supplies printed This checks the quality of the sensor marks on the supply Printa batch of supplies or test labels To check the sensor mark quality From the Diagnostics Menu press lt or gt until you see DIAGNOSTICS User Diag 1 Press Erter Press lt or gt until you see USER DIAG Supply Quality 3 2 Press Enter If you have not printed any labels you will see a message saying No data Diagnostics 10 5 If you have printed labels since turning the printer on you will see Len Min Max OK 0290 036 188 Y The Len listing is the length of the supply in dots The other information describes the sense mark reading on the supply Press to see other readings The printer stores
19. TE 2400 2 2 Press or gt to display the baud rate you need then press Enter Press three times to exit to the Main Menu Word Length To change the setting from the Main Menu select Setup Port Settings then User Comm Then follow these steps 1 Press lt or gt until you see USER COMM WordLength gt 2 Press Enter You will see the current setting for example WORD LENGTH 8 3 Press lt or gt to display the word length you need then press Enter Press three times to exit to the Main Menu 5 2 Communication Values Stop Bits To change the setting from the Main Menu select Setup Port Settings then User Comm Then follow these steps 1 Press lt or gt until you see USER COMM S topbits gt 2 Press Enter You will see the current setting for example STOPBITS 1 gt 3 Press or gt to display the number of stop bits you need then press Enter Press three times to exit to the Main Menu Parity To change the setting from the Main Menu select Setup Port Settings then User Comm Then follow these steps 1 Press lt or gt until you see USER COMM P arity gt 2 Press Erter You will see the current setting for example PARITY None gt 3 Press lt or gt to display the parity you need then press Enter Press three times to exit to the Main Menu Communication Values 5 3 Flow Control
20. Unplug the power cord Remove the cover PF WN PF Turn the printhead lever counterclockwise to open the printhead Printhead 9 2 Cleaning Printhead Platen Roller 10 11 12 Wind the supplies back onto the supply roll Remove the ribbon if one is loaded See Chapter 2 Loading a Ribbon Moisten a cotton swab with isopropyl alcohol Rub the swab across the printhead and remove any build up Clean the platen roller with a dry cloth or small brush However if there is adhesive gum build up on the platen roller moisten a cotton swab with isopropyl alcohol Run the cotton swab or dry cloth across the platen roller Make sure the platen roller is clean all the way around Re load the supply roll and ribbon if necessary Turn the printhead lever clockwise to close the printhead Turn on printer If printing has not improved call Technical Support Cleaning 9 3 9 4 Cleaning DIAGNOSTICS This chapter explains how to perform simple diagnostic functions such as checking the software version and sensor mark quality and printing a pattern or test label This information will be needed if you have to contact Technical Support MAIN MENU CANCEL PRINT BATCH REPEAT MODE ENTRY BATCH SETUP DIAG SERVICE VERSION USER DIAG DIAG SUPPLY TEST QUALITY PATTERN Factory Set Password PASSWORD You need a password for access to diagnostic functions The permanent factory set passw
21. an enter and print cent amounts dollar and cent amounts or unit prices For example 3 2 59 59 3 1 00 or 15 98 Printing 8 13 Entering 2 For Price Data You can use any price field in a 2 for pricing scheme When entering data for a price field offline at the printer use the key to separate the 2 and the price data in the 2 for price For example to enter the price Two for 5 00 enter 2 500 If you use field option 42 to format the field online as a price field enter the quantity a slash and the price data For example to enter the price Two for 5 00 enter 2 500 Prompts with Fixed Characters When a field has fixed characters they appear as part of the data entry prompt The fixed data stays the same and prints on every tag that uses the format Only the data you enter can be changed In the example below the first six digits are fixed characters UPCA Barcode 004156 The printed field contains both the fixed characters and the data you enter Entering a Batch Batch Entry lets you enter the data to print a batch or batches of supplies You can enter up to 3 batches before you print 1 Press until you see the Main Menu 2 Press lt or until you see MAIN MENU Batch Entry gt 3 Press Enter 8 14 Printing 4 Press lt or gt until you see the type of format you want then press enter You will see the last format that was used for example Select Forma
22. cause harmful interference in which case the user will be required to correct the interference at his own expense CANADIAN D O C WARNING This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dicte par le minist re des Communications du Canada Trademarks Monarch is a registered trademark of Monarch Marking Systems Inc 9403 9800 9820 and 9830 are trademarks of Monarch Marking Systems Inc TrueType is a trademark of Apple Computer Inc Hewlett Packard is a registered trademark of Hewlett Packard Company Adobe and Acrobat are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions Microsoft and MS DOS are registered trademarks of Microsoft Corporation Windows is a registered trademark of Microsoft in the U S and other countries Monarch Marking Systems Inc P O Box 608 Dayton Ohio 45401 DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacture s Name Monarch Marking Systems Inc Manufacture s Address 170 Monarch Lane at 175 and SR725 Miamisburg Ohio 45342 USA Declares that the product Pro
23. creases the value moves the image up lt decreases it moves the image down Press the arrow key once to change one number ata time 4 Press when the number you need appears Press twice to exit to the Main Menu Supply Position This function adjusts how much supply feeds out of the exit chute You may need to adjust the supply in or out to allow tags and labels to be removed die cut labels to be removed easily The adjustments are in dots 0 0049 inch Increase the number to feed more supply out of the chute Decrease the number to feed less supply out of the chute This option takes effect on the next label or tag printed Changing supply position may also affect print position To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press lt or gt until you see SUPPLY Supply Pos gt 2 Press Erter You will see the current setting for example Enter supply pos 99 99 0 Setting Supply Options 4 5 3 Use the arrow keys to change the supply position Pressing increases the value feeds more supply decreases it feeds less supply Press the arrow key once to change one number ata time 4 Press when the number you need appears Press twice to exit to the Main Menu Margin Position This function adjusts where the format prints horizontally on the supply The adjustments are in dots 0 0049 inch which is the smallest meas
24. ct menu options enter data print supplies online or offline perform general maintenance procedures Menu Charts Each chapter of this manual has one or more charts showing the printer s menu structure For example MAIN MENU CANCEL PRINT BATCH REPEAT MODE ENTRY BATCH SETUP DIAG PORT SUPPLY CONTRAST DEFAULTS SETTINGS Normal border boxes show the menu options Heavy border boxes show the selections to get to the functions Black background boxes show the functions The black boxes show where you are the bordered boxes show how you got there Getting Started 1 5 Using the Keypad You can control printer operation and enter data offline using the keypad The printer has 21 keys allowing offline data entry This keypad includes 7 function keys 10 numeric keys and 4 symbol keys Control Keys Interrupts printing Enters an international character for printing when you enter plus a three digit code See Appendix B for more information Returns the display to the next higher menu when you press once In data entry press bel then press to return to the Main Menu 1 6 Getting Started Displays the next menu item Displays the previous menu item Selects the displayed menu item Use the alphanumeric keys to enter batch data To switch between characters and numbers press bel
25. duct Name Table Top Thermal Printer Model Number M9403 Conforms to the following Product Specifications Safety EN60950 92 AM1 AM2 AM3 EMC C I S P R 22 EN 55022 Class B 1985 FCC Part 15 Subpart B Class A and Class B EMI EN 50082 1 Generic Immunity Standard Jan 1992 IEC 801 2 ESD 6KV Contact 8KV Air Discharge IEC 801 3 Radiated Electromagnetic 3V m IEC 801 4 Electrical Fast Transient Burst EN 60555 2 EN 60555 3 Line Harmonics Ergonomics NA Supplementary Information Miamisburg Ohio February 28 1997 Site Location Date Signature TABLE OF CONTENTS GETING STARTE Dee ee EE 1 1 Standard SEET 1 1 Audience geet sete Mane e ebe EE 1 2 Ordering Programmer s ManualS 0 cc cc cece eee e eee e ene n ens 1 2 About Monarch Quick Set Utilities 0 cece cece cere tee eens 1 2 Unpacking the Val 1 2 Connecting the Power Cable ert ccm inn Se Ee ke 1 3 Establishing Communications Au deet KEEN AE KEE 1 4 Connecting the Communication Cable ence e ees 1 4 Default Serial Port Communication Values 1 4 About TMS ELTERE Ee 1 5 TT 1 5 Using Me RCV God WEE 1 6 Control EE 1 6 nr E EE E 1 7 Selecting a Function ssaa aessa 1 8 Exiting anO le EEN 1 9 Setting Up the Printer 21 ge EE ENEE EE REENEN 1 9 LOADING SUPPLIES AA EE ee EE EE SERA Ee EA E 2 1 Supply Loading Diagram EE 2 2 Loading KT CERN 2 3 Printing a Test at AE AEN 2 4 LOADING RIBBON eege EE EE 3 1 Loading a Ribbon Rol e et NNN K
26. e 21 key keypad 2 inches per second maximum print speed baud rate up to 19200 formats graphics and check digits saved in Flash memory when printer is turned off version 2 0 or greater Getting Started 1 1 Audience The Operator s Handbook is for the person who prints and applies labels Ordering Programmer s Manuals The Packet Reference Manual which describes how to create format and batch packets for printing labels how to configure the printer online how to diagnose printer error messages and how to perform other advanced techniques can be downloaded from our Web site You can print this manual or order a hard copy version part number TC9800P M About Monarch Quick set Utilities The Monarch quick set utilities are available on our Web site and are free to download This group of development utilities help you configure the printer and design formats The Label Designer utility allows you to design fixed or variable field formats However you cannot enter variable field data using quick set Call Technical Support for information about complete software packages Unpacking the Printer After you unpack the printer you should have a 9403 printer and a power cord Keep the box and packaging material in case the printer ever needs repair 1 2 Getting Started Connecting the Power Cable To connect the power cable CAUTION The power switch must be off while you connect any cables to t
27. ea 043 The line segment or box end column is defined outside of printable area 044 Dot pattern for line or box must be 045 Line length is defined beyond the maximum length 046 Line type must be S segment or V vector 051 Imaging mode in the graphic header must be 0 101 Format referenced by batch not in memory 102 Print quantity is outside the range 0 to 32000 104 Batch mode must be N new or U update 105 Batch separator must be 0 Off or 1 On in the batch control field 106 Print multiple is outside the range 1 to 999 107 Cut multiple is outside the range 0 to 999 108 Multiple part supply is outside the range 1 to 5 109 Reserved for knife usage 200 Option number must be 1 4 30 31 42 50 60 or 61 201 Copy length is outside the range 0 to 2710 202 Copy start position must be 1 to 2710 203 Destination start position must be 1 to 2710 Troubleshooting 11 5 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 11 6 Troubleshooting Source field must be 0 to 999 Copy type must be 1 Copy after rules or 2 Copy before rules Increment Decrement selection must be I increment or D decrement Incrementing start position must be 0 to 2710 Incrementing end position must be 0 to 2710 The incrementing amount must be 0 to 999 Security value fora PDF 417 bar code must be 0 to 8 Narrow element value is less than 1 or greater than 99
28. ecking Sensor Mark Quality ccc 10 5 Using Password Protection RE 10 6 Enabling the Password System Administrators only 10 6 Service RENE 10 7 TROUBLESHOOTING c iitatins Coviieas einai OT moe es 11 1 Start Up and Printing WEE E 11 2 DEI BEE 11 3 Communication Failures gedd ENEE deel 11 9 Data Formatting Errors AE wig Kee BA EE Ee 11 11 Machine PauliS sca secits oben bdalawd tear ie oxdwa denne 11 12 Hard Printer Failures teeta Seine hea bearers Se Des era aceite 11 14 BREEDE ee e nad Siete A 1 Printer ites at Bee eege eed hewn A A 1 HERE et Ee eg Ee te ne Ee Zeg A 2 Table of Contents iii CHARACTER SETS aiis iiini iiaa a A aaia B 1 Character Selsam EE B 1 Uppercase EE B 3 lowercase EE B 4 Currency Symbols EE B 5 Punctuation and Symbols cats ccc dae taanhiena ane B 6 chu wie lee B 6 Code 128 Function e ra ea tenet tated ee wide Eder B 8 iv Table of Contents GETTING STARTED The Monarch 9403 printer prints text graphics and bar codes on thermal transfer ribbon or thermal direct supplies The 9403 printer prints labels continuously in one Strip This chapter includes information about unpacking the printer connecting the power cable connecting the communications cable using the printer s control panel Standard Features The following features are standard on the 9403 printer 203 dots per inch DPI printhead 2 inch by 6 inch print imag
29. ed Zero No Yes No Power up Mode Online O ffline Online Prompt Set English French German English Spanish The monetary sign secondary sign and decimal places options are used in conjunction with option 42 Refer to the Packet Reference Manual for more information The settings for Monetary Sign Secondary Sign Slashed Zero and Decimal Places are applied when a format is downloaded Changing the settings does not affect batches already in the printer 7 2 Setting Defaults Monetary Sign The monetary signs available for 15 countries are shown in the table below You can also select None if you do not want a monetary sign to print in price fields Country Currency Description USA dollar UK pound Japan yen Germany M deutsche mark France F franc Spain P peseta Italy L lira Sweden Kr krona Finland K markka Austria schilling India Rs rupee Russia 6 ruble Korea W won Thailand B baht China yuan E uro Dollar Euro Dollar Setting Defaults 7 3 To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press Erter You will see the current setting for example MONETARY SIGN USA gt 2 Press lt or until you see the country s monetary sign you want 3 Press Enter Press twice to exit to the Main Menu Secondary Sign If you select USA as the monetary sign you can print
30. elect how you want the zero character printed without a slash 0 or with a slash Standard or reduced fonts print the slashed zero character Bold and OCR fonts print the standard zero 0 only The slashed zero selection will not be in effect until the format is sent to the printer again If you change the way zero is printed you must resend your formats Setting Defaults 7 5 To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press lt or gt until you see DEFAULTS SlashedZero gt 2 Press Enter You will see the current setting for example SLASHED ZERO Yes 3 Select the option you want Then press Enter Press twice to exit to the Main Menu Power Up Mode Power up mode lets you decide how your printer starts each time you turn iton If you normally want the printer to be ready to start printing when it is turned on use the Online power up mode If you normally want the operator to perform some other task first use the Offline power up mode To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press lt or gt until you see DEFAULTS lt PowerupMode gt 2 Press Enter You will see the current setting for example POWER UP Offline 7 6 Setting Defaults 3 Press lt or until you see the option you want Then press Enter Press twice to exit to the Mai
31. enter the three digit character code For example enter 179 for 3 Press Enter Using Bar Code 128 You can enter function codes 1 4 for code 128 bar codes These codes only function as code 128 data They do not print if you enter them as data anywhere else See the Code 128 table in Appendix B for the function code you want To enter a function code 1 Press Pause 2 Use the data entry keys to enter the function code you want 3 Press Enter Entering and Changing Data When you need to enter data the screen shows a prompt with an underscore for each character you can enter DEPT JUNIOR ___ For example this screen shows you can enter up to three characters before pressing Erter If you try to enter more than three characters the printer does not accept the data Your entry is not accepted until you press Enter Printing 8 11 Some fields specifically require numeric or alphabetic data If you try to enter numeric data for an alpha field or alphabetic data for a numeric field the printer does not accept the data Enter the correct data and press Enter To change data use lt to back up type the new data over the old data and then press Enter or press to clear all data then re enter the correct data and press Enter When you enter data incorrectly the printer displays a message Following is a list of conditions that cause an error and how to correct them Sometimes a data en
32. erclockwise to open the printhead Printhead 3 Rewind the supplies back onto the roll If the printer has a used ribbon follow steps 4 6 If there is no ribbon skip to step 7 3 2 Loading Ribbon 4 Remove the old ribbon by pulling the wire clips as shown Ribbon Reel Sy N Wire Clip Take up RINS Reel St N 5 Remove the ribbon cores from the wire clips and discard the old cores 6 Place the wire clips back on the take up reel and ribbon reel 7 Remove the new ribbon from the package Loading Ribbon 3 3 8 Place the full ribbon core on the ribbon reel as shown The ribbon reel feeds the ribbon ina clockwise direction The take up reel winds the ribbon in a counterclockwise direction 9 Guide the ribbon down between the printhead and the front of the printer and around the rollers as shown Ribbon Printhead Core Take up Core ee geen Take up Reel Ems Se 10 Place the empty take up core on the take up reel 11 Press down firmly on the cores to ensure they are seated on the bases 3 4 Loading Ribbon 12 Manually turn the take up reel as shown until the ribbon is tight Make sure the ribbon is not wrinkled or bunched Take up Ee Reel 13 Slide the supply through the printhead and slightly past the printhead as described in Chapter 2 Loading Supplies 14 Turn the printhead lever clockwise to close the printhead Loading Ribbon 3 5 3 6 Load
33. es or No Error Description Action 409 Printer memory is full 410 Parity mismatch 411 Framing error baud rate mismatch 412 Flow control mismatch 413 Receive buffer is full Check flow control settings 414 Internal keyboard buffer is full or you need a new keypad 427 Format name must be 1 to 8 characters inside quotes or a printer assigned name 428 Batch name is invalid or graphic not found 429 A field number appears more than once in a format 430 The format uses a graphic file that cannot be found 433 The batch references a field number that does not exist in the format 497 Error occurred during the parallel port loop back test 499 Error occurred during the serial port loop back test 11 10 Troubleshooting Data Formatting Errors Errors 571 to 618 are data formatting errors This type of error happens when a field prints incorrectly Your System Administrator can correct the format batch or graphic packet and send the print job again For errors 571 to 614 the printer will still print but the data may be incomplete missing or contain incorrect data Error Description Action 571 UPC or EAN bar code data length in the batch doesn t fit the format 572 Batch data doesn t fit the format the field contains blanks or data mismatch 573 Batch data in price field doesn t fit the format or the field contains blanks 574 Batch data in check digit scheme doesn t fit the format or the field co
34. he printer el Scanner Communication Port The scanner port is not active 1 Plug the power cable into the socket Plug the other end of the cable into a grounded electrical outlet 2 Turn on the printer Press I to turn on and O to turn off the printer Getting Started 1 3 Establishing Communications Before the printer can accept print jobs from the host you must ge connect the communication cable to the printer and to the host set the communication values on the printer to match those at the host Connecting the Communication Cable Make sure the printer is off before connecting the cable to the communication port Serial Communication 9 to 25 pin cable 110451 9 to 9 pin cable 112073 Connect the communication cable into the bottom port on the printer and the appropriate port of the host Default Serial Port Communication Values If you are communicating with the host through the serial port make sure the printer s communication values match those at the host The factory default values are Baud 9600 Word Length 8 bit Stop Bits 1 stop bit Parity none e Flow Control DTR To change the printer s communication values see Chapter 5 Communication Values or your System Administrator 1 4 Getting Started About This Manual This manual explains how to load supplies and ribbons set up and begin using the printer sele
35. his chapter provides explanations of the error messages you may receive while using the 9403 printer There are two types of error messages Data Errors e Communication Errors Some errors numbered 400 438 and 500 574 are internal software errors If you have trouble loading supplies or performing maintenance see Chapter 3 Loading Supplies or Chapter 9 Cleaning If you have a problem you cannot solve contact Technical Support To clear an error press Enter If the problem persists clear the printer s memory by turning the printer off Wait five seconds and turn the printer back on If clearing the printer s memory does not solve the problem call Technical Support Troubleshooting 11 1 Start Up and Printing Problem Error message appears during startup Action Turn power off Wait five seconds then turn power on again If an error message appears again call Technical Support Continually feeds supply without printing Turn power off Check supply path to be sure supply is through supply sensor and supply guides touch top edge of supply Be sure supply roll is correctly loaded Printed data becomes misaligned Adjust the Print Position Margin Position or Supply Position as necessary Does not print Change supply Change ribbon Send a corrected format online Partially printed data Change ribbon Send a corrected format online P
36. ill need to set up your printer correctly You may need to also refer to the Packet Reference Manual To set up your printer 1 Load your supply See Chapter 3 Loading Supplies 2 Load your ribbon if needed See Chapter 2 Loading a Ribbon 3 Set the supply type See Chapter 4 Setting Supply Options 4 Set the printer port options to match your computer s online communication values See Chapter 5 Communication Values 5 Set the defaults See Chapter 7 Setting Defaults 6 Download a format See Chapter 8 Printing or refer to the Packet Reference Manual 7 Check the print quality of the bar code with a verifier or scanner Getting Started 1 9 8 If you do not have a verifier or scanner check the bar code visually A bar code that is in spec will have complete bars and clear spaces Small alphanumeric characters will look complete A bar code that is in spec may not look as good as one that is too dark but it will have the highest scan rate MONARCH MARKING MONARCH MARKINGMMMMMMRONARCH MARKING AO 2346567 AOD T DAYTON OHIO DAYTON OHIO DAYTON OHIO Dark IN SPEC Light 9 If your print quality is not satisfactory adjust your print contrast See Chapter 6 Setting the Contrast 10 Download another label If the print contrast is still not satisfactory call Technical Support 1 10 Getting Started LOAD
37. in numeric mode to enter numbers If a caret appears in the upper right corner of the printer display press to remove If no caret appears in the upper right corner you are ready to enter numbers To enter numeric data press the alphanumeric key that shows the number you want The screen displays the number and the cursor moves to the next position in the field This is also how you enter a period comma dollar sign or pound sign You can switch back to character mode at any time by pressing bel Each time you press this key the mode switches from one to the other 8 8 Printing Here is an example of how to enter 23 00 Press the key The symbol appears Press the 2 key The number 2 appears Press the 3 key The number 3 appears Press the key below the 2 key The symbol appears Press the 0 key twice The numbers 00 appear Press when you have entered all the data for the field Sr SE Ps oe Jk Entering Letters When you use a caret symbol appears in the upper right corner of the printer display This indicates you are in character mode and can enter letters To enter character data press bel to switch to character mode Once character mode is active press the alphanumeric key that shows the letter you want The first letter assigned to the key appears in the field Each time you press the same key the next letter that is assigned appears An alphanumeric key may have up to
38. ing Ribbon SETTING SUPPLY OPTIONS A This chapter explains how to set the ribbon separators print position supply position margin position and supply type MAIN MENU CANCEL PRINT BATCH REPEAT MODE ENTRY BATCH SETUP DIAG PORT SUPPLY CONTRAST H DEFAULTS keete RIBBON SEPARAT PRINT SUPPLY MARGIN SUPPLY ORS POS POS POS TYPE You may need to set supply options when you change supplies The options are listed in the table below Option Choices Default Ribbon No Yes No Separators Off On Off Print Position 99 to 99 0 Supply Position 99 to 99 0 Margin Position 99 to 99 0 Supply Type Black Mark Die Cut Black Mark To exit an option without changing the setting press Escape Setting Supply Options 4 1 Ribbon You have to tell the printer if your supplies require a ribbon To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press lt or gt until you see SUPPLY Ribbon gt 2 Press to set the ribbon option You will see the current setting for example RIBBON No gt 3 Press lt or gt to see the other options After you display the option you want press Enter Press twice to exit to the Main Menu If you set the Ribbon option to Yes install a ribbon before printing 4 2 Setting Supply Options Batch Separators A batch separator is an extra tag printed between batches that has a pinstripe pattern
39. ing batches by sending data from a computer Term that appears on the printer to indicate graphics printing queue Batches waiting to print also includes the batch that is printing supplies Tags or labels used for printing For supplies service or assistance call toll free 1 800 543 6650 In the U S A 1 800 263 4650 In Canada www monarch com
40. le RAM Unit of measure must be E English M Metric or G Dots Field ID number is outside the range 0 to 999 Troubleshooting 11 3 011 012 013 014 015 016 017 018 020 021 022 023 024 025 030 031 032 033 11 4 Troubleshooting Field length exceeds 2710 R ow field position is greater than the maximum stock dimension Column field position is greater than the maximum stock dimension Font selector is invalid Character rotation must be 0 0 degree 1 90 degree 2 180 degree or 3 270 degree Field rotation must be 0 0 degree 1 90 degree 2 180 degree or 3 270 degree Field restriction must be V variable or F fixed Code page selection defined in the field must be 0 Internal 1 ANSI 2 DOS 437 or 3 DOS 850 Vertical magnification must be 1 to 7 Horizontal magnification must be 1 to 7 Color must be B D O R or W Intercharacter gap must be 0 to 99 dots Field justification must be B balanced C centered E end L left or R right Data length is too long Bar code height must be at least 20 English 51 Metric 40 Dots or is not within the supply dimensions Human readable option must be O 1 5 6 7 or 8 Bar code type is invalid Bar code density is invalid 040 Line thickness must be 0 to 99 dots 041 Line direction must be 0 90 180 or 270 042 The line segment or box end row is defined outside of printable ar
41. n Menu Prompt Set Prompt set determines which language displays on the printer s menu You can select English French German or Spanish To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press until you see DEFAULTS Prompt Set 2 Press Enter You will see the current setting for example PROMPT SET English gt 3 Press lt or until you see the option you want Then press Enter Press twice to exit to the Main Menu This option only affects the displayed prompts It will not change what is printed by the printer Setting Defaults 7 7 7 8 Setting Defaults PRINTING 8 This chapter explains how to print interrupt restart cancel and repeat a batch You can send format batch and graphic data to the printer from a host When the printer receives the data batches begin printing automatically The Packet Reference Manual tells how to create store and download the data necessary to print batches Before you print make sure the printer is connected and ready to receive data Printing 8 1 Your printer is ready to receive and print batches when you see PRINT MODE Ready Printing begins as soon as you download the format and batch data from the host If there are offline batches in the print queue the offline batches print after the downloaded batches have printed If you send formats that require operator data use Batch Entry Mode to
42. ntains blanks 575 The graphic included in your format could not be found 600 Imaging error because the batch was refused 601 An error occurred while the batch was imaging 602 The batch was not found during imaging 611 Font bar code or density in the batch doesn t fit the format 612 Batch data is missing or doesn t match the format 613 Reference point off tag 614 Portion of field off tag 615 Bar code width is greater than 16 inches or keywords on PDF 417 bar code exceed 928 Troubleshooting 11 11 616 618 A bad dot falls on a bar code and the dot cannot be shifted Call Customer Service to order a new printhead or printhead kit Magnification must be 1 to 7 Machine Faults Errors 700 to 765 happen when there is a problem with the printer For errors 700 704 press Enter and try to continue printing If the error reappears call Technical Support Error 700 701 702 703 704 705 750 751 752 753 11 12 Troubleshooting Description Action An error is pending and the printer cannot continue with the batch Printer received a command that it cannot execute while it is running Check your printer s SETUP settings The printer sensed a calibration of different sized black marks Printer didn t detect a sense mark within the maximum feed length or is out of supplies Check or load Supplies Invalid batch received Printhead is overheated turn off the printer to let it c
43. on must be 0 none or 1 print secondary sign 265 Monetary decimal places must be 0 to 3 266 Character string length in Packet E must be 5 MPCL control characters or 7 ENQ IMD command character 267 Baud rate selection must be 0 1200 1 2400 2 4800 3 9600 4 19 2 or 5 38 4 Troubleshooting 11 7 268 269 270 271 272 273 282 283 284 285 286 287 290 291 292 310 311 11 8 Troubleshooting Word length selection must be O 7 bits or 1 8 bits Stop bits selection must be 0 1 bit or 1 2 bits Parity selection must be 0 none 1 odd or 2 even Flow control selection must be 0 none 1 DTR DSR 2 CTS RTS or 3 XON XOFF Internal code page selection must be 0 Internal 1 ANSI 2 DOS 437 or 3 DOS 850 Cut adjustment must be 300 to 300 dots RS 232 Trailer string is too long Use a maximum of 3 characters ENQ Trailer string is too long Use a maximum of 3 characters The buffer type must be T transmit R receive I image F format batch data and graphics D downloadable fonts or V vector scalable fonts The storage device type must be N non volatile RAM or R volatile RAM The buffer size is invalid The printhead width is invalid Action must be 0 disable or 1 enable for Backfeed Control Dispense position must be 50 to 200 dots and or the backfeed distance is greater than the dispense position Backfeed distance mu
44. on storage Print speed Max print image For Thermal Transfer 40 F to 95 F 4 C to 35 C For Thermal Direct 40 F to 110 F 4 C to 43 C 1 26 inches 32 0 mm 1 57 inches 39 88 mm 2 10 inches 53 34 mm 308 4 feet 94 meters 41 F to 95 F 5 C to 35 C DO NOT leave ribbons in direct sunlight high temperatures or high humidity 2 inches 51 0 mm per second 2 inches 51 0 mm by 6 inches 152 mm Supplies Supply types Thermal transfer or thermal direct tags or labels Width Maximum 2 0 inches 51 mm Minimum 0 75 inches 19 05 mm Length Maximum 6 inches 152 mm Minimum 0 75 inches 19 05 mm Supply thickness Maximum 12 mil Minimum 6 mil Roll diameter A 2 Specifications Inside diameter 3 inches 76 2 mm Outside diameter 6 75 inches 171 45 mm CHARACTER SETS Character Sets The following lists show the characters available in the fonts for the 9403 printer Standard Font ABCDEFGHIJKLM NOPQRSTUVWXYZ abederght kin parstuvwxyz 0123456789 EZE MME DN fi Ci aaaad c s eiiil Mie uyouUcRfaioun y sa TM EYBFPLENERPWBE ABCDEFGHIJKLM NOPQRSTUVWXYZ abcdefqhijklm nopaqrstuvwxyz 0123456789 lt gt tN HSLE K ENJA MT EEEE iii AE2ES600 UVGUCPRF aALOUnN 2 y OSaRBOTM_ SE AFPLKERAREWB Reduced Font ABCDEFGHIJKLM NOPQRSTUVHKYZ abcdefghi jk Im nopgrstuvnxyz 0123456789 lt a ig X Way GE
45. ool Printer didn t detect a sense mark when expected Printer detected a sense mark in the wrong place Printer detected a sense mark that is too long 754 755 756 757 758 759 760 761 762 763 764 765 768 Out of ribbon or ribbon jam Check or load ribbon Remove any slack in the ribbon by turning the take up reel clockwise Printhead is open Close the printhead Out of supplies Load supplies Reload supplies Supply length mismatch The supply was not seen or the on demand sensor is not working correctly Check for a supply jam clear the Supply path or reload supplies This error may occur if you remove a label too quickly in the on demand mode The printer does not recalibrate after this error Knife is not moving Call Technical Support Knife jam Remove any jammed tags from the knife Call Technical Support Stacker is full or jammed Empty the stacker or clear the jam before continuing The printer does not recalibrate after this error Low battery Recharge the battery Waiting to dispense label Press Feed Verifier failure Press Clear to clear the error and continue printing A blank label feeds and the last label reprints The printhead has less than four bad dots The printer can shift bar code fields to avoid bad dots Press Clear to continue printing Print a test label to confirm the number of bad dots Printhead has more than 10 bad dots or is not connected Make sure the
46. ord is Pause Pause Pause Enter Diagnostics 10 1 Checking the Software Version 1 From the Main Menu press gt until you see MAIN MENU Diagnostics 2 Press Enter You will see Type your password Press Enter 3 From the Diagnostics Menu press lt or gt until you see DIAGNOSTICS Version Press Enter You will see M9403 PN118628 V 1 0 Line one lists the printer model number M9403 and the part number for the printer ROM Line two is the version of software in the printer 10 2 Diagnostics Printing a Test Pattern 1 From the Diagnostics Menu press lt or until you see DIAGNOSTICS Ka User Diag gt 2 Press Enter You will see USER DIAG Supply Quantity gt 3 Press until you see USER DIAG Test Pattern gt 4 Press Enter You will see Label Width 120 200 120 5 Press enter You will see Print Quantity 1 999 1 6 Press lt or gt to select the quantity of test patterns you want to print Press Enter The test pattern will look like this Diagnostics 10 3 Printing a Test Label See Printing a Test Label in Chapter 3 for more information If you need to call Technical Support print a test label 1 From the Diagnostic Menu press lt or until you see DIAGNOSTICS User Diag gt 2 Press and lt or gt until you see USER DIAG Test Label 3 Press Enter You will see PRIN
47. raphics fonts or clear flash See Using Password Protection in Chapter 10 for more information PAUSE MENU CANCEL CANCEL PRINT RESTART BATCH ALL MODE BATCH SETUP DIAG CANCEL BATCH CANCEL FORMAT CANCEL GRAPHIC CANCEL NT CLEAR FLASH mm oO Before any format graphic or font in memory can be deleted you must cancel all batches 1 Press to interrupt printing You will see PAUSE MENU Print Mode gt If you want to cancel only the paused batch skip step 3 If you want to cancel all the batches skip step 2 8 4 Printing 2 To cancel only the paused batch press or gt until you see PAUSE MENU Cancel Batch gt Then press Erer The batch is deleted and the printer prints any remaining batches 3 To cancel all the batches including the paused batch press or gt until you see PAUSE MENU Cancel All gt and press Erter You will see Cancel Batches No gt 4 You can exit without canceling any batches Press or press gt to display No and then press Enter The printer returns to the Pause Menu Press or gt to select another function from the Pause Menu or to return to Print Mode and print all the batches ge cancel all batches in the print queue including the paused batch You can still use repeat batch to reprint the last batch The last batch remains in memory until the next format is sent Press gt to display Yes then press Enter You
48. readings on the last 16 tags or labels printed Using Password Protection The password protection feature has been added to help prevent formats graphics fonts or flash from accidentally being deleted from the printer s memory Enabling the Password System Administrators only A System Administrator can enable the password that must be entered before formats graphics or fonts can be deleted or flash can be cleared 1 From the Diagnostics Menu press lt or gt until you see DIAGNOSTICS User Diag gt 2 Press and lt or gt until you see USER DIAG Password gt 10 6 Diagnostics 3 Press Enter You will see Enable Password No gt The default for password protection is No so you will always see No even if passwords are enabled 4 If you do not want the user to enter a password before they can delete formats graphics fonts or clear flash press Enter You return to the User Diagnostics Menu OR Press gt to display Yes and press Enter The password protection is enabled for formats graphics fonts and flash You return to the User Diagnostics Menu 5 Press twice to exit to the Main Menu Service Diagnostics The Service Diagnostics menu can only be accessed by a Monarch Representative because it requires a separate password If you have any problems print a test label and call Technical Support Diagnostics 10 7 10 8 Diagnostics TROUBLESHOOTING T
49. rints shadows or smears Clean the printhead Change supply Reload ribbon Compressed or distorted printing Clean printhead and platen roller Light printing Change supply Adjust the contrast Reload ribbon Heavy printing 11 2 Troubleshooting Clean the printhead Change supply Adjust the contrast Reload ribbon Problem Action Voids in printing Clean the printhead Wrong supply type Change supply Ribbon loaded incorrectly Reload ribbon Call Technical Support for printer adjustment Check ribbon Load a new ribbon message appears Reload ribbon Out of Paper Replace the supply roll Make sure supplies message appears are loaded correctly Data Errors Errors 001 to 499 are Data Errors A Data Error indicates that incorrect data was received from the host causing the printer to ignore the entire print job These errors occur because data in the batch format or graphic packet is invalid Refer to the Packet Reference Manual or your System Administrator for more information Correct the format packet and send the print job again Error Code 001 002 003 004 005 006 007 010 Description Action Format ID number must be 1 to 999 Name must be 1 to 8 characters inside quotes Action must be A add or C clear Supply length is invalid Supply width is invalid Storage device must be R volati
50. six letters assigned three in upper case and three in lower case When the character you need appears press to move to the next position in the field Some symbol characters are assigned to the dollar sign and pound sign They switch between characters each time you press the same key They are in the order assigned amp _ pi Printing 8 9 Here is an example of how to enter the word Shirt Not all fonts support lower case letters See Appendix B Character Sets for the character set information Press to switch to character mode Press the 1 key once The letter S appears in upper case Press to move the cursor to the next position on the screen Press the 9 key five times The letter h appears in lower case 5 Press to move the cursor to the next position on the 10 11 8 10 Printing screen Press the 9 key six times The letter i appears in lower case Press to move the cursor to the next position on the screen Press the 6 key six times The letter r appears in lower case Press to move the cursor to the next position on the screen Press the 1 key five times The letter t appears in lower case Press when you have entered all the data for the field Entering Symbols You can use character codes to enter symbols See Appendix B for a list of symbols and their corresponding character codes To enter a character code 1 Press Pause 2 Use the data entry keys to
51. st be 10 to 200 dots Check digit scheme number must be 1 to 10 Modulus must be 2 to 11 314 Check digit algorithm must be D sum of digits or P sum of products 325 Duplicating direction must be 0 or 1 327 Amount of row adjustment must be 0 to 999 328 Duplicate count must be 0 to 999 340 Bitmap line encoding must be H Hex or R Run length 350 Font selector must be 1 to 9999 351 Font data length must be 68 to 16384 352 Insufficient font memory is available for the downloaded font 380 J ob request is outside the range 0 to 4 400 Invalid character following 401 Internal software failure Call Technical Support 402 Field separator is not in the expected location 403 Field separator was not found 404 The number or string that is currently being processed is too long 405 Too many fields exist in the format Communication Failures Errors 410 to 413 are usually caused by a hardware failure by an incorrect SETUP option or by the host ignoring flow control XON OFF CTS RTS or DTR These errors occur when the printer cannot communicate with the host Refer to the Packet Reference Manual or your System Administrator for more information Troubleshooting 11 9 The valid options for printer Port Settings are shown below The default values are shown in bold Baud rate 1200 2400 4800 9600 19200 Word length 7ors Stop bits lor2 P arity Odd Even None Flow control None Xon Xoff DTR CTS Reset Y
52. t FMT 1 96 gt Press or gt until you see the name of the format you want then press Enter If this format has been used since the printer was turned on and you have not used another format in the meantime you will see Clear Fields No gt Press to keep the old data Each field appears with the previous data You can press to accept the data or change it and press Enter Press gt then press to erase the old data Each field appears with blanks underscores You have to enter new data for each field You will see the first prompt for the format Enter data and press for each prompt After you enter data for all the fields you will see Quantity 1 9999 Type the number of tags or labels you want to print in this batch and press Enter You will see MAIN MENU Print Mode gt Printing 8 15 10 Press Enter You will see PRINT MODE nnnn of nnnn The first nnnn counts tags or labels as they print the second nnnn tells you how many tags or labels are in the batch When all the batches have printed you will see PRINT MODE Ready Using the Standard Formats The 9403 printer comes with three standard formats Here are examples of the standard formats with sample data You can modify these formats by using different batch data GREEN 3041 091589 ess BLACK l 678 12345 IN PERSONAL SIZE FMT 1 5 Size 12 Rial 95 00 G 69 50 86 73 CHEV BLAZER 1 500
53. ted completely or one that you canceled after starting to print MAIN MENU CANCEL PRINT BATCH REPEAT MODE ENTRY BATCH SETUP DIAG 1 From the Main Menu press gt or lt until you see MAIN MENU RepeatBatch gt 2 Press You will see Printing XXXX Of XXXX The number increments until the entire batch has printed When it is finished you will see PRINT MODE Ready Printing 8 7 Offline Printing This section explains how to prepare your printer for offline printing and enter data Offline printing means entering batch data from the keypad and printing batches There are three standard formats included with your printer See Using the Standard Formats for more information You can enter numbers letters and a variety of symbols including punctuation and international characters International characters are available by pressing and code numbers See Appendix B for more information You can switch between character and numeric mode at any time by pressing the key For offline printing send the format to the printer first You can send several offline formats to the printer If the formats are stored in flash memory they remain when the printer is turned off Do not send packets with the same number to flash memory If two packets with the same number are stored in flash only the last packet sent is used Refer to the Packet Reference Manual for more information Entering Numbers You must be
54. try problem may be a combination of these conditions Problem Action The data you entered is not Refer to your format definition for accepted acceptable characters for this field Some fields accept only letters some accept only numbers Some accept only specific ranges of letters or numbers Your data was not accepted This field requires data for all blanks still showing underscores shown Enter the correct data and press Enter You entered an incorrect check The data and check digit must be digit the correct combination Enter the correct data and press Enter You tried to skip a required field This field requires data before continuing to the next field Enter data and press Erter 8 12 Printing Types of Data Entry Following are samples of the prompts you may see when entering data Entering General Data When you see a prompt similar to the one below you can enter a character for each blank DEPT DEPT gt Entering a Price At data entry the price prompt includes the pricing symbols unless you select None for Monetary Sign Your price prompt may look like this PRICE 0 00 PRICE d The difference between these prompts is the symbol used for printing amounts less than 1 00 You can select the cent sign for printing amounts less than 1 00 using the Defaults function The same option is available for other currencies See Chapter 7 Setting Defaults or like this You c
55. urement the printer recognizes Print too far to the left Print too far to the right GREEN 3041 091589 GREEN 3041 091589 12345 Hi Il 12345 N PERSONAL SIZE PERSONAL SIZE se It the data Is too close to the lett side of the supply increase the number Ifthe data is too close to the right side of the supply decrease the number The width of the print area depends on your supply size Maximum width is two inches When you move the image to the right or left on the supply avoid moving the image within one tenth of an inch from either edge because that is the non printing zone Changing this setting only affects new formats sent to the printer 4 6 Setting Supply Options To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press lt or gt until you see SUPPLY Margin Pos gt 2 Press Enter You will see the current setting for example Enter margin pos 99 99 0 3 Use the arrow keys to change the margin position Pressing increases the value moves the image toward the right side of the supply decreases it moves the image toward the left side of the supply Press the arrow key once to change one number at a time Press and hold the arrow key to change rapidly 4 Press when the number you need appears Press twice to exit to the Main Menu Setting Supply Options 4 7 Supply Type You can print on black mark or die cut
56. will be atthe Setup menu Press lt or until you see SETUP Contrast gt 3 Press Enter You will see the current setting for example Enter contrast 390 156 0 4 Use the arrow keys to change the contrast Pressing darkens the print lightens the print Press the arrow key once to change one number ata time 5 Press to select the displayed value Press to exit to the Main Menu 6 2 Setting Contrast SETTING DEFAULTS 7 This chapter explains how to select the monetary sign secondary sign decimal places slashed zero power up mode and prompt set MAIN MENU CANCEL PRINT BATCH REPEAT MODE ENTRY BATCH SETUP DIAG PORT SUPPLY CONTRAST DEFAULTS SETTINGS MONETARY SECONDARY DECIMAL SLASHED POWER UP PROMPT SIGN SIGN PLACES ZERO MODE SET You can set your printer configurations to fit your daily operation using either the offline menus or the online configuration option To set these options online refer to the Packet Reference Manual After an option is selected in the online configuration or offline Setup Menu the option is saved in memory and saved after power down Setting Defaults 7 1 The monetary formatting options are listed in the table below Option Choices Default Monetary sign None USA UK J apan USA Germany F rance S pain Italy S weden F inland Austria India R ussia Korea Thailand C hina Euro Dollar Secondary Sign No Yes No Decimal Places 0 1 2 3 2 Slash
57. will see Cancel Format Yes Press lt or gt then press Enter Printing 8 5 8 6 Printing If you select Yes and password protection in enabled you will see Press Pause Pause Pause Enter to delete all formats You will see Cancel Graphic Yes Press gt or lt then press Enter If password protection is enabled you must enter the password Pause Pause Pause enter before all grahics are deleted You will see Cancel Font Yes If you select Yes these prompts delete ALL formats graphics and or fonts in the printer Press gt or lt then press Enter If password protection is enabled you must enter the password Pause Pause Pause Enter before all fonts are deleted You will see Clear Flash CO gt Press gt to display Yes and then press Enter If password protection is enabled you must enter the password Pause Pause Pause Enter before flash is cleared If you select Yes ALL packets formats graphics and or check digits stored in flash memory with F selector in the format packet are deleted To reload the three standard formats and or service installed formats turn the printer off wait five seconds and then turn on the printer You will see PRINT MODE Ready Repeating a Batch Before you start printing a new batch you can reprint the last batch The batch can be the last one you prin
58. y 2 4 Loading Supplies 2 Press Escape You will see MAIN MENU Print Mode gt 3 Press until you see MAIN MENU Diagnostics 4 Press Enter You will see The printer has a password of Pause Pause Pause Enter 1 5 Press three times 6 Press Enter If you enter the password incorrectly the printer returns to the Main Menu If you enter the password correctly you will see DIAGNOSTICS Version gt 7 Press gt once Then press Enter You will see USER DIAG Supply Quality gt Loading Supplies 2 5 8 Press gt twice Then press Enter You will see Print Quantity 1 999 1 9 Press Enter and a test label prints MONARCH MARKING MODEL M9403 SOFTWARE V1 0 STOCK CNT 0000002 CON 9600 N 8 1 0 ENQ IMD 05 MPCL Erne ENQ TRL O2 ff RS232 TRL Od Oa CONTRAST 000 CODE PAGE 0 AVG RES 1172 VOLTAGE 18 08 If the printer is not printing correctly contact Technical Support 2 6 Loading Supplies LOADING RIBBON This chapter explains how to load a ribbon roll There are two types of supplies Thermal Direct specially treated thermal supplies that do not use a ribbon for printing Thermal Transfer standard supplies that require a ribbon for printing If you are using thermal direct supplies do not load a ribbon Loading Ribbon 3 1 Loading a Ribbon Roll 1 Remove the cover 2 Turn the printhead lever count
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