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Mitel 8528 Telephone User Manual

1. Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 1 A U E O a 1 2 KA KI KU KE KO i 2 3 SA SHI SU SE SO u 3 4 TA CHI TSU TE TO e 4 5 NA NI NU NE NO O 5 6 HA HI FU HE HO tsu 6 7 MA MI MU ME MO ya 7 8 YA YU YO yu 8 9 RA RI RU RE RO yo 9 0 WA WO N pa ba lg 0 Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 15 Personalizing Your Telephone Using Programmable Buttons For quick access you can assign feature codes extensions speed dial numbers trunks or other resources to your programmable buttons You can then press the programmed buttons to activate features or place calls See Default Access Codes and Default Feature Codes on page 17 for code lists You cannot reprogram the default button assignments See Programmable Buttons on page 5 Page 16 To program a button With the handset on hook dial 397 Press the button that you want to program If the button is e not programmed UNDEFINED KEY appears e programmed the feature or extension programmed for the button appears e not programmable NON PROGRAMMABLE KEY appears Enter the feature code extension number station speed dial number or system speed dial number to be assigned to the button To assign speed dial numbers to programmable buttons see Assigning Speed Dial Numbers to Programmable Buttons on page 28 Before o
2. 22 2 Rh RR hh mh ru 11 Adjusting the Display Contrast RR m hh 11 Listening to Background Music ee n n m nn 12 Changing the Language oooooooccrnconn hh RR hh hr rr rr 12 Using the Dialpad Buttons to Enter Characters nenn nenn nn nen 13 Using Programmable Buttons n hh m run 16 Default Access Codes 2 0 25 esu b p bg RE n E RR RE RR BA RR Rd 17 Outside Line Access COdesS oococoocrorcon In 17 Extension N mlb ers 2 ir A Pa he 17 Default Feature Codes 22 H Hana an ann nennen nen hh 17 Viewing Button Assignments 22 2 nennen en 20 Resetting Programmable Buttons euren ee n n n nnn 20 Resetting the Telephone to the Default Settings lesen 20 Switching Keymaps iilolirn ec KG ann nn ann 20 Activating Door Relay ser bo ee vn en a ERARA ERS 21 Mitel 8528 Telephone User Guide Issue 3 February 2011 Page xi Contents Answering and Placing Calls 23 LubviidnEel cc 23 Answering Waiting Calls 0A nen 23 Using Automatic Call Access n 23 Redirecting Calls 722 KG KAN PLATE NA ERR EE ANAN DAANAN Venue LENG as dt 24 Using Automatic Trunk Answer 220 een en n n n nh n hn 24 Placing Calls ud hPa a iia eee ere eid rn eee 24 Placing Emergency Calls arridennad 24 Placing Internal CallS o oooooccocooc een 25 Requesting a Callback Queuing the Telephone
3. 61 0 2 9023 9500 Fax 1 613 592 4784 Fax 1 480 961 1370 Fax 44 0 1291 430400 Fax 1 613 592 7825 Fax 61 0 2 9023 9501 For more information on our worldwide office locations visit our website at www mitel com offices THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Mitel to be accurate as of the date of its publication is subject to change without notice Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2010 Mitel Networks Corporation All Rights Reserved
4. Page 74 deleting 56 leaving 55 replying to 56 viewing 56 Station Monitor using 64 Station Passcode changing 47 53 Station Speed Dial 27 numbers deleting 28 dialing 27 storing 27 using 27 Station Speed Dial Numbers dialing 27 storing 27 System forwarding 35 hold 32 information displaying 34 time and date setting 68 System Forwarding 35 System Information viewing 34 System Speed Dial using 27 T Telephone 2 blank display 1 changing volume levels 11 comfort and safety 6 default settings returning to 20 error tones 6 features dialpad buttons 4 programmable buttons 16 Ring Message Indicator 3 speaker 3 ring tone selecting 11 signals 6 viewing angle changing 9 Telephone Feature Descriptions 3 Telephone Signals 5 6 Telephone to the Default Settings resetting 20 Telephone queuing for 25 Time and Date system 68 Tips comfort and safety 6 troubleshooting 68 Mitel 8528 Telephone User Guide Issue 3 February 2011 Index V W Voice Mail User Guides 55 Waiting Calls answering 23 Voice Messages Welcome 1 deleting 56 Wrap Up Timer stopping 62 leaving 55 listening to 56 Volume Levels 11 Volume Levels changing 11 Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 75 www mitel com 60 MITEL Part No 550 8032 Issue 3 February 2011 Global Headquarters US EMEA CALA Asia Pacific Tel 1 613 592 2122 Tel 1 480 961 9000 Tel 44 0 1291 430000 Tel 1 613 592 2122 Tel
5. Scrolls through feature options cd Speaker Activates Handsfree Mode speakerphone See Using Handsfree Mode on page 31 Activates features N Mute Temporarily turns off your microphone during a call E gt Directory Activates the contact and feature Directory See Using the Directory on page 29 OO Special Activates features while on a call The DO Special button does not cancel features To cancel features press the Star button 3 1235 Redial Calls the last external number dialed You cannot redial internal numbers Ma Hold Places the current call on hold Left backspace when entering dialpad characters See Using the Dialpad Buttons to Enter Characters on page 13 w Transfer Transfers the current call Right forward when entering dialpad characters See Using the Dialpad Buttons to Enter Characters on page 13 Xx Message Connects to your voice mailbox and flashes to notify you of waiting messages Toggles between Alpha Mode and Numeric Mode when entering dialpad characters Dialpad Buttons Use the dialpad buttons to dial phone numbers enter feature codes and to enter characters when using features that require text input Mitel 8528 Telephone User Guide Issue 3 February 2011 Getting Started Programmable Buttons Your telephone has 16 programmable buttons The top seven buttons on the telephone are programmed by the sys
6. 2020000 cece eee 25 UsingCamp On 2 pt sas ed bate ba keh ae bee eee Eee ee eee RAYA NDN PANG 25 Placing External Calls ngana Wa nan ANG ret aa Shee e den ws ae aed n 26 Redialing aNumber 0 00 eee nee 26 Using Speed Dial sarin 5 eee esse en ne e 27 Using System Speed Dial 0 0 00 teens 27 Using Station Speed Dial cssc 0 n 27 Storing Station Speed Dial Numbers 0 0000 sonne es 27 Dialing Station Speed Dial Numbers 0 0000 eee 27 Deleting Station Speed Dial Entries lille 28 Assigning Speed Dial Numbers to Programmable Buttons 28 Using the Directory XX cd nee Re xe ae Da de 29 Using Account CodeS 0 66 00 eri ker oe ee a ana eee 30 Call Features 31 Using Handsfree Mode 0 a a uso BED GRP BAD EEG nn han 31 Using Ring Intercom Always 2 cece eee HH mh 3 nh 31 Using Multa PUPPI 31 Placing Calls On Hold i 0 a cssc ark ann a an 32 Entering a Hookflash ero gh REPETI a ne 32 Transferring Calls 0 2207 23 2 2 n hr Rr Rr a oes 33 Transferring Calls to Other Extensions liliis 33 Transferring Calls to External Numbers liiis 33 Using Reverse Transfer e hh hh 33 Viewing Your System Information RR hm un 34 Viewing Caller ID Information llle RR IRI HH n 34 Forwarding Calls sk Le ye e ke a Ee ne MER ERREUR ER BE RE RE 35 Manual Call Forwarding lisse I mu 35 System FOrWwardING 22 a ny E AA MUR P
7. Diverting Hunt Group Calls RR I n 63 Hunt Group Supervisor Features enn 64 Accepting or Rejecting Agent Help Calls llli 64 Monitoring Calls 4224 maana mt bes rnb GMA Madd eientener DEAD dba dee eie rada bed 64 Stealing Hunt Group Calls 64 Using Barge In eec a EN AA 65 Troubleshooting 67 Contact Information lt s 2 sou erii BABALA anna E Rd REGE TES 67 Error Messages a 2000 pb RE RE RR wade ER nn WR PRA Rede ne RE 67 Troubleshooting Tips u ua anna RI a ee a aa an 68 Index 71 Page xiv Mitel 8528 Telephone User Guide Issue 3 February 2011 Getting Started Getting Started Welcome The instructions in this guide are for using the Mitel 8528 Telephone on the Mitel 5000 Communications Platform CP The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features Your telephone should be powered on and ready to use If the display is blank or if the display name extension number or time or date are incorrect contact your system administrator for assistance Because a variety of voice mail products work with the 5000 CP this guide does not include voice mail instructions For voice mail instructions refer to the voice mail user guide for your system For example refer to the Enterprise Messaging Unified Voice Messaging and Embedded Voice Mail Card User Guide part number 835 3205 or the Mitel NuPoint Unified Messaging
8. You can also record the call See Using Record A Call on page 43 for more information about recording calls NOTE Station Monitor is not supported on peer to peer P2P calls Contact your system administrator for more information To use Station Monitor Dial 321 and then enter the extension number MONITORING EXT lt number gt appears Monitored hunt group members may hear an activation tone when the feature is activated Stealing Hunt Group Calls While monitoring a hunt group call you can steal the call from the hunt group member which disconnects the call from the agent and transfers the call to your extension To steal a hunt group call Dial 387 CALL STOLEN FROM EXT lt number gt appears Page 64 Mitel 8528 Telephone User Guide Issue 3 February 2011 Hunt Groups Using Barge In While monitoring a hunt group call you can use Barge In to join the call To monitor and or barge in on a call 1 Touse the speakerphone While on hook dial 321 You hear a confirmation tone ENTER EXT TO MONITOR appears To use the handset Lift the handset and then dial 321 You hear a confirmation tone ENTER EXT TO MONITOR appears 2 Dial the extension number or press the lit station speed dial or PKM button of the station to be monitored You are automatically connected to the call MONITORING extension number appears 3 While silent monitoring a call you have the following options e To barge in
9. place the call on hold If necessary repeat this step to add the remaining conference party 4 Press the Conf button again to start the conference CNF IN PROGRESS appears Adding a Conference Party You can add a conference party during the conference To add a conference party 1 Press the Conf button This leaves the conference parties connected 2 Place a call to the party to be added to the conference and then announce the conference Press the Conf button twice to add the party and rejoin the conference Transferring a Conference You can transfer an existing conference to another extension To transfer a conference 1 During the conference press w Transfer and then dial the extension number 2 Announce the conference if desired and then hang up CONFERENCE TFR from name appears on the called party s display The party must then press the flashing Conf button to connect to the conference Dropping Out of a Conference You can drop out of a conference and return to the conference later To drop out of a conference Press the Conf button or M Hold and then hang up ENTER EXTENSION NUMBER appears This removes you from the conference but leaves the other parties connected To return to the conference Press the flashing Call button CONFERENCE WAS HOLDING appears and you are reconnected to the conference 1 The traditional conferencing feature that has always been available on the 5000 CP has bee
10. to originate on your main extension If enabled the system can send a text message to your mobile phone to indicate that your main system extension has received a new station message or voice mail message Here is an example of an e mail message generated by a station message You have a message from Username at extension Extension Callback Auto Attendant Number Here is an example of an e mail message generated by a voice mail message You have a new voice mail message for mailbox number Mailbox Number Callback Voice Mail Notification and Retrieval Number You can use the callback number to easily call back into the system and speak to the messaging party or retrieve your voice mail message Check with your administrator if you would like to take advantage of this feature Mitel 8528 Telephone User Guide Issue 3 February 2011 Call Features Placing Ad Hoc Conference Calls You can place a Ad Hoc conference call with up to three internal or external parties for a total of four parties including yourself To place a conference call 1 While on the first call press the Conf button to place the call on hold CALL NEXT PARTY TO CNF appears 2 Place a call to the next conference party for external calls press the Outgoing button or the Outgoing Call access code 8 is the default code and then dial the number 3 After the party answers announce the conference and then press the Conf button to
11. Disturb DND on page 57 e Restores Page settings See Paging Other System Users on page 59 e Resets hunt group calls See Hunt Groups on page 61 To reset your telephone to the default settings Dial 394 STATION DEFAULTED appears Switching Keymaps Keymaps are the default button assignments on your telephone Your system may have programmed an alternate keymap allowing you to switch between keymap assignments Contact your system administrator for more information To switch between keymaps when your telephone is idle With the handset on hook dial 399 The display shows either ALTERNATE or STANDARD KEYMAP IS ACTIVE To switch between keymaps during a call Press QO Special and then dial 399 Page 20 Mitel 8528 Telephone User Guide Issue 3 February 2011 Personalizing Your Telephone Activating Door Relay If the Activate Door Relay feature is enabled you can unlock a door i e buzz it open through your telephone You can enter the Activate Door Relay feature code while idle or while on a call This allows you to activate the feature while talking to a communications device mounted at the door without first having to hang up When activated while on a call the feature will not affect the call in progress other than to show a short confirmation on the display You can add the Activate Door Relay feature to a phone keymap button just like any other station feature To unlock a door While idle or
12. FROM MBOX your extension number To view or respond to messages 1 With the handset on hook press Sq Message Messages are displayed as first in first out If there is more than one message you can repeatedly press I Message to scroll through the messages 2 When the desired message is displayed press or lift the handset for privacy and then press to respond If your handset is off hook and you press Sq Message you automatically place a call to the party or message center who left the message Canceling Messages Left at Other Extensions You can cancel messages left at other extensions To cancel a message left at another extension 1 Dial 366 CANCEL MESSAGE ON EXT appears 2 Enter the extension number where you left the message MESSAGE CANCELED FOR lt name gt appears Deleting Waiting Inter Station Messages You can delete waiting inter station messages NOTE To delete waiting voice messages you must connect to your voice mailbox To delete waiting inter station messages 1 Press Message MSG message information appears 2 Press to delete the displayed message Page 56 Mitel 8528 Telephone User Guide Issue 3 February 2011 Messages Using Do Not Disturb DND You can use DND to stop calls and pages to your extension When activated internal calling parties see your selected DND message DND does not block queue callbacks recalls and incoming external calls The followin
13. Hook 6 On Hook 6 Other Hunt Group Features 63 Other System Users paging 59 Outgoing Call Access Code 24 26 Outside Line Access Codes 17 P Page Announcement placing 59 Page Feature enabling or disabling 59 Paging enabling or disabling 59 other system users 59 using 59 Passcode Remote Programming changing 53 entering 47 Programmable Buttons 5 16 assigning 16 resetting 20 resetting to default values 20 Viewing button assignments 20 Page 73 Index R Record A Call using 43 Redialing external numbers 26 Reminder Messages using 58 Remote Programming 47 51 DND settings using 49 DND using 52 Dynamic Extension Express using 51 forward calls using 48 49 passcode changing 53 entering 47 station passcode changing 53 to Change the Passcode using 53 to Forward Calls using 52 Reverse Transfer Call Pickup using 33 Ring Intercom Always using 31 Ring Message Indicator 3 Ring Tone changing 11 selection 11 Ring Message Indicator 3 S Secondary Extension Buttons using 45 Settings returning to default 20 Signals telephone 6 Software Updates 5 Speaker 3 Speaker external 3 Speakerphone description 3 Group Listen using 43 handsfree calls 31 Speed Dial 27 entries to Programmable Buttons assigning 28 entries deleting 28 Station using 27 System using 27 using 27 Speed Dial Numbers to Programmable Buttons assigning 28 STAR Codes telephone company 68 Station Messages canceling 56
14. See Headset Instructions on page 7 and Using Handsfree Mode on page 31 for more information Display The display provides a two line 16 character viewing area for using features and identifying callers When idle the display shows user information and the time and date Ring Message Indicator The Ring Message Indicator flashes or stays lit to indicate call message and feature activity For more information about messaging features see Messages on page 55 Ring Message Indicator signals are described in the following table Indicator Signals Description Rapidly flashing You have an incoming call Slowly flashing You have a waiting message or callback message On You are on a call or using a feature Off Your telephone is idle Speaker The speaker provides audio for handsfree calls and background music See Using Handsfree Mode on page 31 for information about handsfree calls See Listening to Background Music on page 12 for more information about background music The 8528 Telephone uses enhanced speakerphone both parties cannot talk at the NOTE same time Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 3 Getting Started Page 4 Feature Buttons Feature buttons provide quick access to commonly used features See the following table for descriptions Button Action A UP wy Down Provides volume control for the ringer handset and speaker
15. Volume Levels You can change the following volume levels Ringer alerting tone e Handset e Headset e Background music e External speaker Turning the external speaker volume down to the lowest levels may prevent you NOTE from hearing the feature warning tones that notify you when errors occur for example when you enter an incorrect feature code You must be using the feature to change the volume level For example if you want to change handset volume level you must be using the handset However you can adjust the ringer alerting tone volume level when the telephone is idle To change a volume level While using the feature press AX Up to increase the volume or press Ww Down to decrease the volume To save the volume level Press JA Up and W Down simultaneously Handset volume 11 cannot be saved Changing the Ring Tone You can select one of nine different ring tones To change the ring tone 1 With the handset on hook dial 398 2 Doone ofthe following to listen to or turn off ring tones e Press 0 to turn the ringer off e Press JA Up or w Down or 1 to 9 to listen to ring tones e 3 Press ch Speaker or lift and replace the handset to select the ring tone Adjusting the Display Contrast You can adjust the display Contrast setting To adjust the Contrast setting 1 While the handset is on hook dial 303 2 Doone of the following to adjust the contrast e Press A Up
16. call received by any extension in the Answer Access list is the first one answered To use Automatic Trunk Answer 1 While an incoming external call is ringing at another Answer Access list extension lift the handset or press rf Speaker 2 Dial 350 or press the flashing Trunk snumber button Placing Calls The following instructions describe how to place calls and related features Placing Emergency Calls Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your telephone When dialing an emergency number 911 U S or 999 112 Europe you do not have to press the Outgoing button or enter the Outgoing Call access code 8 is the default code The system automatically places emergency calls immediately after you dial the number even if you do not select an outside line 1 This feature may or may not be enabled for your system Page 24 Mitel 8528 Telephone User Guide Issue 3 February 2011 Answering and Placing Calls Placing Internal Calls Internal calls are calls placed to other extensions in the system Internal calls are assigned to the Intercom IC button on your telephone Contact your system administrator for a list of extension numbers To place an internal call With or without the handset lifted dial the extension number If you enter incorrect digits you can press Me Hold to move the cursor backward deleting
17. e Dial 348 Display phones show HOT DESK SESSION TERMINATED for five seconds If you forget to log off and then attempt to log on elsewhere the system automatically logs you off of the original phone so that you can log on to the new phone Page 46 Mitel 8528 Telephone User Guide Issue 3 February 2011 Call Features Using Configuration Assistant If Configuration Assistant is enabled for your system you can access this voice guided configuration portal that provides easy to use remote access to the following phone configuration options e Dynamic Extension Express see page 48 e DND see page 49 e Manual Call Forwarding see page 49 e Meet Me Conferencing see page 50 You need a Configuration Assistant extension number to use this feature Contact AS your system administrator for more information Changing Your Station Passcode Before using Configuration Assistant Mitel recommends that you change your default station telephone passcode to something more secure To change your station passcode 1 Dial 392 ENTER PASSCODE appears 2 Enter your current passcode the default passcode is your extension number followed by CHANGE PASSCODE TO appears 3 Enter the new passcode followed by VERIFY PASSCODE appears 4 Enter the new passcode again followed by DATABASE UPDATED appears To change the passcode from another phone see Changing the Station Passcode on page 53 Mitel 8528 Telephone U
18. een en 48 Changing the DND Settings llis tees 49 Changing the Manual Call Forwarding Settings 2222 essen een een 49 Managing Meet Me Conferencing Access Codes llle els 50 Using Remote Programming 0 0 cece eee eee eee eee eee eee 51 Changing the Dynamic Extension Express Settings llle 51 Changing the DND Settings 0 ccc nennen 52 Changing the Manual Call Forwarding Settings 2 2222 cee ee eee 52 Changing the Station Passcode 0 0 l i 53 Mitel 8528 Telephone User Guide Issue 3 February 2011 Page xiii Contents Messages 55 Leaving Messages at Other Extensions oooocococconcnr nn 55 Viewing and Responding to Messages 2 Rn n nnn 56 Canceling Messages Left at Other Extensions 222er nennen 56 Deleting Waiting Inter Station Messages AA 56 Using Do Not Disturb DND en nennen nennen hh 57 Using Reminder Messages 2 eee eee en 58 Paging Other System Users rennen nennen rennen 59 Placing a Page Announcement een een nn 59 Enabling or Disabling the Page Feature cece 59 Hunt Groups 61 Logging in to ACD Hunt Groups 0 cee ee 61 Logging out of ACD Hunt Groups hn 62 Stopping the ACD Hunt Group Wrap up Timer 20000 cece ees 62 Other Hunt Group Features eee nnn nne 63 Requesting Agent Help hen 63
19. message listing all of your existing conference access codes Access Configuration Assistant as described in your existing phone user guide 2 Follow the voice prompts to select the conference option and then select the option to e mail yourself a list of your existing access codes You should soon receive an e mail message that lists all of your existing access codes including the code number code name and when the code was last used 3 Hang up or press to return to the main menu If you do not have an e mail address configured in the phone system database then NOTE this option is not provided Check with your administrator if you would like to take advantage of this feature Page 50 Mitel 8528 Telephone User Guide Issue 3 February 2011 Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section Configuration Assistant offers an enhanced voice guided configuration portal that provides easy to use remote access to the Call Forwarding Dynamic Extension Express and DND features See page 47 for using Configuration Assistant To use Remote Programming to access these features from another system phone or an external phone follow the instructions in this section 4 A Direct Inward System Access DISA number is required to use Remote NOTE Progra
20. on or off Dial 354 to turn System Forwarding on SYSTEM FORWARD ON appears Dial 354 again to turn System Forwarding off Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 35 Call Features Using Dynamic Extension Express Page 36 When you enable Dynamic Extension Express DEE on your IP phone your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you Typically your desk phone is configured to be your main extension You may be programmed for up to ten associated destinations including softphone home IP phone voice mail mobile phone home phone desk phone 2 mobile phone 2 softphone 2 home IP phone 2 and home phone 2 Your desk phone softphone home IP phone and voice mail extensions are already programmed in the system so your system administrator can easily include them in your routing steps To include your mobile and home phone numbers in your routing steps you will need to provide these numbers to your system administrator To enable Dynamic Extension Express Dial 363 or 364 PERSONAL ROUTING ON appears on the display To disable Dynamic Extension Express Dial 362 or 364 PERSONAL ROUTING OFF appears on the display To answer a call routed to your mobile or home phone 1 Answer the call when it rings your telephone After you speak the Dynamic Extension Express prompt is played 2 Do one of the followin
21. or Ww Down to adjust the contrast e Press a number on the dialpad 1 lightest 8 darkest that corresponds to your desired contrast level 3 To save the setting press or rj Speaker Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 11 Personalizing Your Telephone Listening to Background Music If your system is equipped with a music source you can listen to background music or system audio for example organizational conference calls through the external speaker To turn on or turn off background music Dial 313 on off BACKGROUND MUSIC ON or OFF appears Changing the Language Your system administrator can select two of the following languages as the primary and secondary languages to display text 1 e American English e British English e Canadian French e Mexican Spanish Japanese The language choices appearing on your display are controlled by system programming For example if your system administrator programmed your telephone with American English as the primary language American English is used for display text You can change the language by selecting the secondary language Contact your system administrator for more information To change the language Dial 301 to select either the primary or secondary language The display shows text in the selected language 1 This feature may or may not be enabled for your system Page 12 Mitel 8528 Telephone User Guide Issue 3 February
22. or divert calls See Diverting Hunt Group Calls on page 63 Only one agent can be logged in to a telephone If the ACD Agent ID Automatic Connect option is enabled for your hunt group and NOTES you are using a headset you are automatically connected to waiting calls when you log in The first call you receive after you log in rings until you answer it however you are automatically connected to subsequent calls To log in to or out of all ACD hunt groups in which you are a member Dial 328 to log in to ACD hunt groups followed by your Agent ID if necessary AGENT LOGGED INTO ALL ACDS appears Dial 328 again to log out of all ACD hunt groups To log in to one or more ACD hunt groups 1 Dial 326 The display shows AGENT LOGIN ACD HG 2 Do one of the following e Enter the ACD hunt group number e Press to log in to all of your ACD hunt groups The display shows AGENT LOGIN AGENT ID 3 Enter your Agent ID if applicable or press if you do not have an agent ID The display shows the log in status for one or all hunt groups Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 61 Hunt Groups Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time To log out of one or more ACD hunt group Do one of the following e Dial 328 to log out of all of your ACD hunt groups The display shows AGENT LOGGED OUT OF ALL ACDS e Dial 327 to log out of on
23. the last digits entered If you are using Handsfree Mode speak after you hear a double tone If there is no answer or if the extension is busy you can do the following e Request a callback queue See Requesting a Callback Queuing the Telephone below e Camp on to the busy extension See Using Camp on below e Leave a message See Leaving Messages at Other Extensions on page 55 Requesting a Callback Queuing the Telephone When you request a callback queue the telephone the system calls you when the extension is available and places a call to the telephone To request a callback If there is no answer or if the extension is busy press QO Special followed by 6 and then hang up QUEUE REGISTERED FOR name appears When the extension becomes available your extension rings To cancel the callback request Press 6 QUEUE REQUEST CANCELED appears Using Camp on Camp on keeps you connected to the called extension until it becomes available You cannot use Camp on if the called extension is in DND or if the call is forwarded to voice mail See Using Do Not Disturb DND on page 57 To use Camp on Stay on the line and wait for the extension to become available Do not hang up If Camp on is enabled you hear Music on Hold while you are waiting Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 25 Answering and Placing Calls Placing External Calls The following sections describe features
24. to return to the caller e Hangup to transfer the call and disconnect the call from your telephone Forwarding Calls 1 Press the Fwd button and then enter the feature code if applicable ENTER FORWARD DEST appears 2 Enter the extension number or press the Outgoing button or enter the Outgoing Call access code 8 is the default code and then dial the phone number Page iv Placing Ad Hoc Conference Calls 1 While on the first call press the Conf button to place the call on hold CALL NEXT PARTY TO CNF appears 2 Place a call to the next conference party For external calls press the Outgoing button or enter the Outgoing Call access code 8 is the default code and then dial the number 3 After the party answers announce the conference and then press the Conf button to place the call on hold If necessary repeat this step to add the remaining conference party 4 Press the Conf button again to start the conference CNF IN PROGRESS appears Viewing and Responding to Messages 1 With the handset on hook press 35 Message Messages are displayed as first in first out If there is more than one message you can repeatedly press Message to scroll through the messages 2 When the desired message is displayed press or lift the handset for privacy and then press to respond If your handset is off hook and you press S53 Message you automatically place a call to the party or message center who
25. used when placing external calls To place an external call 1 Press the Outgoing button an unlit Call button or enter the Outgoing Call access code 8 is the default code 2 Dial the number If you cannot place an external call because all outgoing lines are busy you can request a callback which prompts the system to contact you when a line becomes available See Requesting a Callback Queuing the NOTES Telephone on page 25 If you are prompted for an account code indicated by a single beep you must enter an account code before you can place your call See Using Account Codes on page 30 Depending on system configuration you may also be able to use one of the following methods to select an outgoing line e Enter the Select Line Group feature code The default codes are 92001 to 92208 e Enter the Automatic Route Selection ARS feature code The default code is 92000 Contact your system administrator for more information about using Select Line Group or ARS access codes Redialing a Number You can quickly redial the last external number dialed You cannot redial extension numbers To use Redial With or without the handset lifted press 123 D REDIAL The system automatically selects a line and dials the number Page 26 Mitel 8528 Telephone User Guide Issue 3 February 2011 Answering and Placing Calls Using Speed Dial You can use speed dial to quickly dial stored phone numbers Speed dial numbers a
26. 2011 Personalizing Your Telephone Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Do Not Disturb see page 69 and Station Speed Dial see page 38 The following are guidelines when entering dialpad characters Press SH Message to switch from Alpha Mode to Numeric Mode The 354 Message button stays lit in Alpha Mode and is off in Numeric Mode Press rA A Hold to move the cursor to the left and delete characters Press w Transfer to move the cursor to the right In Numeric Mode press for a hyphen In Numeric Mode press for a colon Press ah Speaker or lift and replace the handset to save entries To use the dialpad to enter characters Press the dialpad buttons as shown in the following table Dialpad Characters American English and British English Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 amp 1 2 A B C 2 a b c 3 D E F 3 d e f 4 G H l 4 g h i 5 J K L 5 j k 6 M N O 6 m n O 7 P Q R S 7 p q r S 8 T U V 8 t u V 9 W X Y Z 9 w x y Zz 0 0 For example to enter May 31 you could use the following sequence 1 DN OD UA BA WD In Alpha Mode 35 Message button is lit press 6 once to enter an M Press 2 once to enter an A Press 9 three times to
27. 32 Using Automatic Call Access Automatic Call Access connects you to incoming internal or external calls when you pick up the handset or press e Speaker When Automatic Call Access is turned off you must press the flashing IC or Call button to answer incoming calls To use Automatic Call Access for incoming IC calls With the handset on hook dial 361 to turn on or off AUTO IC ACCESS ON or OFF appears To use Automatic Call Access for incoming external trunk calls With the handset on hook dial 360 to turn on or off AUTO TRNK ACCESS ON or OFF appears Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 23 Answering and Placing Calls Redirecting Calls You can redirect calls to another extension or external number To redirect calls 1 While a call is ringing dial 331 2 Do one of the following e Dial the extension number or press the Outgoing button or the Outgoing Call access code the default code is 8 and then dial the external number e Enter the DND code See Using Do Not Disturb DND on page 57 Using Automatic Trunk Answer You can use Automatic Trunk Answer to answer incoming external calls for other internal parties who are members of an Answer Access list Your system administrator creates Answer Access lists Contact your system administrator for Answer Access list extensions Automatic Trunk Answer answers calls in the order they are received that is the first
28. 370 Enter the DND message number 01 to 20 and then enter the second line message text if applicable To turn off DND using Remote Programming Follow steps 1 through 4 above and then dial 371 Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 35 for more information about Manual Call Forwarding To turn on Manual Call Forwarding using Remote Programming 1 Do one of the following e Call your DISA number provided by your system administrator If necessary enter your DISA security code e Use any phone on the system Dial 359 Enter your extension number Enter your passcode followed by See page 47 for details on setting up a station passcode for your extension 5 Dial one of the following Call Forwarding feature codes e 355 All e 356 No answer e 357 Busy e 358 No Answer Busy 6 Enter either an extension number or 8 followed by a phone number To turn off Call Forwarding using Remote Programming Dial 355 and then hang up Page 52 Mitel 8528 Telephone User Guide Issue 3 February 2011 Call Features Changing the Station Passcode You can use Remote Programming to change the station telephone passcode To change the station passcode using Remote Programming 1 Do one of the following e Call your DISA number provided by your system administrator If necessary enter your DISA security code e Use any phone on the system Dial 359 Enter your extensi
29. MITEL 5000 Communications Platform CP 8528 Telephone ak 00 e VU EU 090000000 User Guide Mitel 8528 Telephone Quick Reference Guide This guide provides information for frequently used features For more information about these and other features refer to the user guide For voice mail information refer to the voice mail user guide for your system Feature Buttons Most of the following feature codes work when your telephone is idle However if you are on an active call or if the telephone is off hook you may need to press OO Special to activate the feature before you enter the feature code If you make a mistake when entering numbers or characters you can press M Hold to move the cursor to the left and delete the characters entered or you can press to cancel the feature Button Action A Up Provides volume control ww Down Scrolls through feature options Activates Handsfree Mode Speaker ef Sp Activates features Mutes the microphone during a call N Mute Activates the contact and feature WE Directory TY Directory Activates features while on a call The OO Special button does not cancel features To cancel features press the Star button OO Special Calls the last external number dialed You cannot redial internal numbers 215 Redial Ma Hold Places the current call on hold Left Backspace when entering dialpad ch
30. Note the following e If you enter an invalid access code the Conference Assistant prompts you to try again e If there are no conferencing resources available or if the maximum number of allowed parties has already been reached you hear All circuits are busy Please try again later Hang up and try again later 3 Once connected you can talk with other parties who join the conference Your phone shows the name of the conference if available the total conference duration and the number of parties connected to the conference Note the following e If you are the first person in the conference you hear You are the first person in this conference Please stay on the line You then hear music until another caller joins the conference or you hang up e As other parties join or leave the conference you hear a tone to signal the change e If the conference contains only external callers the Conference Assistant will prompt the participants to extend the conference after a period time If no one presses a digit to extend the conference the system terminates the conference Dropping Out of a Meet Me Conference You can leave a conference and still leave the other parties connected To exit a Meet Me Conference Hang up The other parties in the conference remain connected Putting a Meet Me Conference on Hold You can put a conference on hold at your phone the other parties remain connected and then later return to the
31. OFF appears Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 57 Messages Using Reminder Messages You can use Reminder messages to alert you at a selected time up to 24 hours in advance At the selected time the Reminder message signals you with eight short tones and your display shows the message even if you are on a call The following table shows the 20 default Reminder messages If your system administrator changes your Reminder messages you can record the new messages in the New Message column for reference Code ba a New Message Code Fe New Message 01 Meeting 11 Call Engineering 02 Staff Meeting 12 Call Marketing 03 Sales Meeting 13 Call Accounting 04 Cancel Meeting 14 Cancel DND 05 Appointment 15 Cancel Call Fwd 06 Place Call 16 Take Medication 07 Call Client 17 Make Reservation 08 Call Customer 18 Review Schedule 09 Call Home 19 Lunch 10 Call Corporate 20 Reminder To set aReminder message 1 With the handset on hook dial 305 SELECT REMINDER MESSAGE 01 20 appears 2 Do one of the following e Enter the two digit number for the message from the table above e Press JA Up or Ww Down to scroll through the messages 3 Press to select the message 4 Enter the time you wish to receive the message in hours and minutes for example 0900 or 900 for 9 00 Then press The display shows the Reminder messa
32. Ring Tone Selection 398 Station Speed Dial 382 Station Speed Dial Programming 383 Switch Keymap 399 System Forward On Off 354 System Speed Dial 381 View Button Assignments 396 Page iii Answering Calls Lift the handset or press r Speaker to answer a call while using a headset or to answer a call in Handsfree Mode Placing Emergency Calls Dial the emergency number 911 U S or 999 112 Europe The system immediately places the emergency call as soon as you dial the number even if you do not select an outside line Placing Internal Intercom Calls With or without the handset lifted dial the extension number If you enter incorrect digits you can press Me Hold to move the cursor backward deleting the last digits entered If you are using Handsfree Mode listen for the double tone and then begin to speak Placing External Calls Press the Outgoing button an unlit Call button or enter the Outgoing Call access code 8 is the default code and then dial the number Redialing External Numbers With or without the handset lifted press the 2372 Redial The system automatically selects a line and dials the number Transferring Calls to Other Extensions 1 While on the call press as Transfer and then enter the extension number 2 Do one of the following e Wait for an answer announce the call and then hang up If the extension is unavailable press the flashing IC or Call button
33. To Ring 33 345 View Programmable Button Assignments 20 396 Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 19 Personalizing Your Telephone Viewing Button Assignments You can view programmable button key feature assignments To view button assignments 1 With the handset on hook dial 396 PRESS THE KEY TO REVIEW appears 2 Press any of the feature buttons to display the assignment 3 Press or mf Speaker to exit Resetting Programmable Buttons You can reset all buttons keys that you have programmed to the default assignments Resetting the programmable buttons does not reset button assignments programmed by the system administrator To reset the feature buttons to the default values With the handset on hook dial 395 FEATURE KEYS DEFAULTED appears Resetting the Telephone to the Default Settings Resetting the telephone to the default settings does the following e Returns all volume settings to the default levels See Changing Volume Levels on page 11 e Cancels Background Music See Listening to Background Music on page 12 e Cancels Callback queue requests See Requesting a Callback Queuing the Telephone on page 25 e Restores Handsfree Mode Using Handsfree Mode on page 31 e Cancels Manual Call Forwarding See Manual Call Forwarding on page 35 e Cancels System Forwarding See System Forwarding on page 35 e Cancels Do Not Disturb DND See Using Do Not
34. User Guide on the Mitel Web site http edocs mitel com Contact your system administrator for more information about your voice mail system Because many telephone features can be programmed to perform various tasks NOTE some features may work differently than the descriptions in this guide Contact your system administrator for more information Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 1 Getting Started About Your Telephone Your telephone is equipped with a two line display a hearing aid compatible handset a Message Indicator lamp an internal speaker and microphone and three types of buttons The 8528 Telephone is shown here See Telephone Feature Descriptions on page 3 for more information about the telephone features o o 1 Handset 5 Dialpad buttons 2 Display 6 Programmable buttons 3 Ring Message Indicator 7 External speaker 4 Feature buttons Page 2 Mitel 8528 Telephone User Guide Issue 3 February 2011 Getting Started Telephone Feature Descriptions The following sections describe default configurations Your telephone may be programmed differently Contact your system administrator for more information See About Your Telephone on page 2 for telephone feature locations Handset The handset provided with this equipment is hearing aid compatible HAC If you are using a headset or if you are in Handsfree Mode you do not need to use the handset
35. able press the flashing Call button to return to the caller e Hang pp to transfer the call and disconnect the call from your telephone Using Reverse Transfer You can use Reverse Transfer Call Pick Up to answer calls that are ringing or holding at other extensions For example if you receive a call while you are away from your desk you can pick up the call from another extension To use Reverse Transfer 1 Lift the handset and then press 4 ENTER EXTENSION NUMBER appears 2 Dial the extension or hunt group number where the call is ringing or holding The call is transferred to the telephone you are using and you are connected to the caller See Hunt Groups on page 61 for more information about using hunt groups Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 33 Call Features Viewing Your System Information If you are on a call you can temporarily view your user information your user name and your extension number and the date and time To display your user information and the date and time Press QO Special and then dial 300 Viewing Caller ID Information If you are currently connected to an external caller with Caller ID you can toggle between the caller s name and number If the name is unavailable CANNOT ACCESS FEATURE appears To show the outside party s name number Press QO Special and then dial 379 Page 34 Mitel 8528 Telephone User Guide Issue 3 February 2011 Call Fe
36. ackground Music background 12 listening 12 Barge In using 65 Button Assignments viewing 20 Buttons feature 4 Mitel 8528 Telephone User Guide Issue 3 February 2011 Index C Call Forward manual 35 system 35 using 35 Call Logging using 44 Call Logs using 44 Callback Queuing the Telephone requesting 25 Callback requesting queuing the telephone 25 Caller ID Information 34 displaying 34 viewing 34 Calls answering 23 camping on to telephone 25 conference 39 conference placing 39 emergency placing 24 external placing 26 forwarding 35 logs using 44 monitoring 64 muting the microphone 31 picking up reverse transferring 33 placing 24 placing internal IC 25 recording 43 redirecting 24 redirecting incoming 24 stealing 64 telephone queuing for 25 transferring 33 waiting 23 Calls On Hold placing 32 Calls to External Numbers 33 transferring 33 Calls to Other Extensions transferring 33 Camp On using 25 Characters entering dialpad 13 Codes account 30 default system access 17 feature default 17 Outgoing Call access 24 26 Comfort and Safety Tips 6 Conference Assistant 41 Page 71 Index Configuration Assistant 47 49 accessing 48 DND settings changing 49 Dynamic Extension Express settings changing 48 Dynamic Extension Express using 48 manual call forwarding settings changing 49 manual call forwarding using 49 meet me conferencing access codes managing 50 station passcode changin
37. adset Mode disables the handset and speakerphone you NOTE must turn off Headset Mode before you can use the handset or speakerphone To turn off Headset Mode and activate the handset and speakerphone Dial 317 Headset on off HEADSET MODE OFF appears Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 7 Personalizing Your Telephone Personalizing Your Telephone This chapter describes features you can use to personalize your telephone Adjusting the Viewing Angle You can tilt the telephone stand for a better view of the buttons and display N ng Y U N Press tabs on both sides to release and detach unit O To adjust the viewing angle Turn the telephone so it faces away from you 2 Hold the base firmly and then press the tabs on the sides of the stand to release and detach the base unit 3 Hinge the hooks on the base unit into the notches on the back of the telephone and then snap into place as follows e Fora high angle mount hinge the two lower hooks into the bottom set of notches and then snap the two upper hooks into the middle set of notches e For a low angle mount hinge the two lower hooks into the middle set of notches and then snap the two upper hooks into the top set of notches Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 9 Personalizing Your Telephone Installing Designation Cards If you program buttons on your telephone see page 16 you c
38. an install a new paper designation card with the revised button labels Paper designation cards are provided by your system administrator You can usually slide the paper designation card out and replace it without removing the lens if necessary see the following instructions to remove the lens Page 10 You can remove the lens and install a fixed Mylar designation card which has labels for the programmable buttons under the display Contact your system administrator for the Mylar designation card To remove the lens and install the fixed Mylar designation card 1 ow Bo Remove the screw that holds the option module on the back of the telephone Keep the screw in a safe place you must use it in step 6 Lift the lower edge of the option module until you feel the inner tabs release and then gently lift the upper edge of the module To avoid damaging the module or the lens always lift the lower edge of the module first Remove the lens by lifting the upper edge and then sliding the lower edge down Place the fixed Mylar designation card on the face of the telephone Slide the lens tabs into the underside of the telephone Snap the lens tightly into place by applying pressure to both the middle and top of the lens Secure the option module using the screw from step 1 Fixed Mylar designation card Option module Mitel 8528 Telephone User Guide Issue 3 February 2011 Personalizing Your Telephone Changing
39. any time you wish to cancel the current operation and return to the main menu To create a new Meet Me Conference access code Access Configuration Assistant as described in your existing phone user guide 2 Follow the voice prompts to select the conference option and then select the option to create a new conference access code Configuration Assistant states your new access code 3 Hang up or press to return to the main menu To delete an existing Meet Me Conference access code Access Configuration Assistant as described in your existing phone user guide 2 Follow the voice prompts to select the conference option and then select the option to delete an existing conference access code Configuration Assistant prompts you for the access code you wish to delete 3 Enter the access code and then press If you enter an access code that does not exist Configuration Assistant prompts you to enter another access code 4 Hang up or press to return to the main menu To list all of your existing Meet Me Conference access codes Access Configuration Assistant as described in your existing phone user guide 2 Follow the voice prompts to select the conference option and then select the option to list your conference access codes Configuration Assistant first states the number of access code you have and then states all of your existing access codes 3 Hang up or press to return to the main menu To send yourself an e mail
40. aracters w Transfer Transfers the current call Right Forward when entering dialpad characters Connects to voice mailbox and notifies when you have messages SQ Message Toggles between Alpha Mode and Numeric Mode when entering dialpad characters Mitel 8528 Telephone User Guide Issue 3 February 2011 Commonly Used Feature Codes Contact your system administrator for more information about system features Feature Code ACD Agent Log In Out 328 Automatic IC Call Access On Off 361 Automatic Trunk Call Access On Off 360 Background Music On Off 313 Call Forward All Calls 355 Call Logging 333 Conference 5 Default Station 394 Directory 307 Display Time And Date 300 Do Not Disturb On Off 372 Dynamic Extension Express On Off 364 Dynamic Extension Express Handoff 388 Handsfree On Off 319 Headset On Off 317 Hold Individual 336 Hold System 335 Hot Desk On Off 348 Hunt Group Remove Replace 324 Message Cancel Left Message 366 Message Delete Message 368 Message Leave Message 367 Message View Messages Menu 365 Microphone Mute On Off 314 Page Receive On Off 325 Program Buttons 397 Program Station Passcode 392 Programmable Buttons Default 395 Queue Callback Request 6 Record A Call 385 Reverse Transfer Call Pick Up 4
41. atures Forwarding Calls You can use Manual Call Forwarding or System Forwarding to forward calls Manual Call Forwarding The following table describes Manual Call Forwarding options Call Forward Feature Description gode Call Forward All Calls All incoming calls are forwarded 355 Call Forward if no All incoming calls are forwarded if not answered 356 Answer The timer is set by the system administrator Call Forward If Busy When your telephone is busy all incoming calls 357 are forwarded without ringing Call Forward If No All incoming calls are forwarded if your telephone 358 Answer Busy is busy or if you do not answer To use Manual Call Forwarding 1 Press the Fwd button or dial the Manual Call Forwarding feature code from the table above ENTER FORWARD DEST appears 2 Enter the extension number or press the Outgoing button and then dial the phone number FWD ALL CALLS TO lt number gt appears To cancel a Manual Call Forwarding request Do one of the following e Press the Fwd button and then press qy Speaker or lift and replace the handset ANY CALL FORWARD CANCELED appears System Forwarding You can use System Forwarding to route calls based on the type of call and the idle or busy status of your telephone You cannot program the System Forward destination You can only turn it on or off Contact your system administrator for more information To turn System Forwarding
42. bled To disable the code Dial 391 and then press ACCOUNT CODE CLEARED appears Mitel 8528 Telephone User Guide Issue 3 February 2011 Call Features Call Features The following sections describe call related features Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone The Ring Intercom Always feature prevents calls from being answered in Handsfree Mode see the following section You cannot use Handsfree Mode if you are using a headset or if you have more Moriss than one telephone assigned to an extension number The telephone uses half duplex audio when using the speakerphone both parties cannot talk at the same time To use Handsfree Mode With the handset on hook dial 319 HANDSFREE MODE ON appears Dial 319 again to turn Handsfree Mode off Using Ring Intercom Always If another extension has Handsfree Mode enabled for incoming internal calls see the previous section you can use Ring Intercom Always to override Handsfree Mode on the extension requiring the called party to pick up the handset to answer your call To override Handsfree Mode for the current call 1 Before you enter the extension number press RING EXTENSION NUMBER appears 2 Dial the extension number To use Ring Intercom Always to always send non handsfree calls With the handset on hook dial 377 RING IC ALWAYS ON appears Dial 377 again to turn Ring Intercom Always off Using Mute You can us
43. bruary 2011 Call Features The following call types do not follow Dynamic Extension Express e Hunt group calls e Hunt group announcement overflow calls e Transfer recalls Hold recalls Conference recalls and Attendant recalls A recall occurs when a feature cannot be completed or the feature times out and NOTE the call returns to the originating extension For example a holding call will recall the extension where it was placed on hold when the hold timer expires Using the Handoff Push Pull Feature Dynamic Extension Express also includes the Handoff feature which includes the following functions e Push The Handoff push function allows you to move an active call from any of your internal associated destinations unless that destination is a 5610 Cordless Handset or a UC Express SIP Softphone to an associated destination without disconnecting audio The push function is useful if you are leaving the work area but want to remain connected to an active call e Pull The Handoff pull function allows you to pull a call that was previously routed to your mobile or home phone back to any of your internal associated destinations unless that destination is a 5610 Cordless Handset or a UC Express SIP Softphone The pull function is useful if you answer a call on your mobile phone and then return to your desk To use the Dynamic Extension Express Handoff push feature 1 While on an active call at your telep
44. call the primary extension and not answer the incoming call Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 45 Call Features Using Hot Desking The Hot Desking feature allows users to share phones or temporarily move to other phones and yet maintain their personal identity and preferred phone configuration settings If your administrator has set you up with a Hot Desking Profile you can log on to any Hot Desk enabled base phone using the Hot Desk feature code default is 348 your assigned Hot Desk Profile extension number and your assigned Hot Desk Profile passcode The system will then apply your phone profile phone settings such as extension intercom directory number class of service language programmable buttons etc to the phone To log on to a Hot Desk enabled base phone 1 Ata Hot Desk enabled base phone do one of the following e Press the Hot Desk feature button if one is programmed on the phone e Press the LOGIN menu button on six line display phones e Dial 348 Display phones show ENTER HOT DESK EXTENSION 2 Dial your assigned Hot Desk extension number Display phones show ENTER PASSCODE 3 Dial your assigned Hot Desk passcode Display phones show HOT DESK SESSION ACTIVATED for five seconds To log off of a Hot Desk session Do one of the following e Press the Hot Desk feature button if one is programmed on the phone e Press the LOGOUT menu button on six line display phones
45. causing a Station Off Hook system alarm Additional Programmable Buttons You can also use the Programmable Key Modules PKM to add additional programmable buttons to your telephone You can program buttons the same way as those on the associated telephone as described earlier in this section Contact your system administrator for details Mitel 8528 Telephone User Guide Issue 3 February 2011 Personalizing Your Telephone Default Access Codes The following are default system access codes If your system uses different codes record the codes in the New Code column for reference Outside Line Access Codes Code Type Code New Code Emergency Call 911 999 112 Europe Outgoing Call Default 8 Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Extension Numbers Code Type Code New Code Attendant 0 Telephone Extensions 1000 to 1999 Hunt Groups 2000 to 2299 Default Feature Codes The following table lists default feature codes If your system administrator changes any of the default codes you can record the new codes in the New Code column for reference Most of the following feature codes work when your telephone is idle However if NOTE you are on an active call or if the telephone is off hook you may need to press Oo Special before you enter the feature code to activate the feature To delete the characters entered P
46. conference To put a Meet Me Conference on Hold During the conference press the Hold button To return to the Meet Me Conference Lift the handset or press the Speaker button and then press the Hold button Transferring a Meet Me Conference You can remove yourself from a conference and transfer it to another party To transfer a Meet Me Conference to another extension 1 During the conference press the Transfer button and then dial the extension number 2 Announce the conference if desired and then hang up CONFERENCE TFR from name appears on the called party s display Page 42 Mitel 8528 Telephone User Guide Issue 3 February 2011 Call Features Using Record A Call You can use Record A Call to record an ongoing call as a mailbox message You can then retrieve the message from your voice mailbox The Record A Call feature stays active after the other party hangs up so you can add to the recorded call with your own message To use Record A Call 1 While on a call press QO Special and then dial 385 REQUESTING RECORD A CALL appears 2 Enter the voice mailbox number where you want the recording to be saved RECORD A CALL IN PROGRESS appears and both you and the calling party hear a confirmation tone if enabled If your system administrator assigns the Record a Call voice mailbox NOTE AY destination you do not need to enter the voice mailbox number To stop Record A Call Do one of the
47. ct Information Information about system administrator contacts e Error Messages Error messages and descriptions e Troubleshooting Tips Possible problems and methods to solve them Contact Information Your system administrator can help you with items such as changing your settings or modifying telephone features System administrator duties include e Adding new user accounts Setting the date and time e Programming System Speed Dial numbers Making database changes such as changing user names and extension numbers Contact your system administrator with questions that are not covered in this user guide If you need further assistance you can find provider information on the Mitel Web site www mitel com All sales service and support are coordinated at the local level Error Messages The following error messages may appear when using your telephone Message Reason CANNOT ACCESS FEATURE The feature is enabled but other feature related conditions were not met Make sure that all feature related conditions are met and retry CANNOT ACCESS RESERVED Your system does not support the feature Contact your FEATURE system administrator for more information INVALID FEATURE CODE The feature code entered does not exist Retry using the correct feature code see page 17 INVALID EXTENSION NUMBER The extension number entered does not exist Retry using a valid extension number NO UPDATE PERFORMED The
48. d a a oe CU e ENG 35 Page xii Mitel 8528 Telephone User Guide Issue 3 February 2011 Contents Using Dynamic Extension Express nennen RH Hh nn 36 Using the Handoff Push Pull Feature lille nh 37 Receiving Message Waiting Indications llle 38 Placing Ad Hoc Conference Calls ooooooooccconoo n n nnn 39 Adding a Conference Party lille hn 39 Transferring a Conference he 39 Dropping Out of a Conference ele 39 Ending a Conference and Placing all Parties on Hold a 40 Using Meet Me Conferencing llle RR RR HH Irun 41 Conference Assistant 22 2 lll nn 41 ACCESS CodeS 2 m 41 Setting Up a Meet Me Conference liiis 41 Joining a Meet Me Conference ooo 42 Dropping Out of a Meet Me Conference 2 ees 42 Putting a Meet Me Conference onHold 2 nh 42 Transferring a Meet Me Conference 2 2 2 ete ee 42 Using Record A Call rasen a 43 Using Group Listen paaa oo end re n RR Rm Rr x a a sie 43 Using Call Logging x Hs A ae en pra RR ne 44 Using Secondary Extension Buttons llle n nn n nnn 45 Using Hot Desking eire Ir ERR Rer eR nn BR nn bogs ee FER man RE 46 Using Configuration Assistant llle n n n n n nnn 47 Changing Your Station Passcode rns 47 Accessing Configuration Assistant 0 nen 48 Changing the Dynamic Extension Express Settings 222222
49. d always be followed to reduce the risk of fire electric shock and injury to persons including the following e Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool e Avoid using an telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning e Do not use the telephone to report a gas leak in the vicinity of a leak e Do not connect directly to the Public Switched Telephone Network PSTN Any connection of this telephone to an off premise application an out of plant application any other exposed plant application or to any equipment other than the intended application may result in a safety hazard and or defective operation and or equipment damage Exposed plant means where any portion of the circuit is subject to accidental contact with electric lighting or power conductors operating at a voltage exceeding 300 volts between conductors or is subject to lightning strikes e The socket outlet if used shall be located near the equipment and shall be easily located by the user e Use only Mitel approved power adaptors e The handset supplied with the telephone is not certified for use with any other telephone Use of the handset with any other telephone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring Page vi
50. doff 36 388 Group Listen 43 312 Handsfree On Off 31 319 Headset Off 7 316 Headset On 7 315 Headset On Off 7 317 Hold Individual 32 336 Hold System 32 335 Hookflash Recall in Europe 32 330 Hot Desk On Off 46 348 Hunt Group Remove 63 322 Hunt Group Remove Replace 63 324 Hunt Group Replace 63 323 Page 18 Mitel 8528 Telephone User Guide Issue 3 February 2011 Personalizing Your Telephone Feature Page Code New Code Message Cancel Left Message 56 366 Message Delete Message 56 368 Message Leave Inter station Message 55 367 Message View Messages 56 365 Microphone Mute On Off 31 314 Page 59 7 Page Receive On Off 59 325 Program Buttons 16 397 Program Station Passcode 47 392 Programmable Buttons Return to Default 20 395 Queue Callback Request 25 6 Record A Call 43 385 Redial 26 380 Redirect Call 24 331 Reminder Message 57 305 Reminder Message Cancel 57 306 Remote Programming 47 359 Reverse Transfer Call Pick Up 33 4 Ring Intercom Always On Off 31 377 Ring Tone Selection 11 398 Station Monitor 64 321 Station Speed Dial 27 382 Station Speed Dial Programming 27 383 Steal Call 64 387 System Forward Off 35 353 System Forward On 35 352 System Forward On Off 35 354 System Speed Dial 27 381 Switch Keymap 20 399 Transfer To Hold 33 346 Transfer
51. e Mute to temporarily turn off your microphone preventing the other party on the call from hearing you To mute or unmute the microphone While on a call press x Mute on MICROPHONE MUTE ON appears When the microphone is muted tre Mute button lamp is lit Press Mute again to unmute the microphone Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 31 Call Features Placing Calls On Hold You can place calls on either Individual Hold or System Hold e Individual Hold Places an internal or external call on hold at your telephone e System Hold Places an external call on hold in the system You can then pick up the call from any telephone that indicates a flashing Call button for the call including the telephone that placed it on hold To place a call on Individual Hold 1 Press Ma Hold ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place an outside call on System Hold 1 Press OO Special and then dial 335 ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place a call on hold and answer a waiting call Press Ma Hold and then press the flashing IC or Call button To return to a call that is on hold Press Ma Hold and then lift the handset or press rf Speaker Caller WAS HOLDING appears Entering a Hookflash Page 32 Some telephone companies require you to enter a hookflash a quick hang up and release for feature access To enter a hookflash Whi
52. e available for use as needed Many existing system features that work with the traditional Ad Hoc Conferencing method such as Record A Call transferring a conference placing a conference on hold etc also work with the Meet Me Conferencing method Conference Assistant Conference Assistant is a voice guided application that allows you to initiate or join a Meet Me Conference by dialing the extension number assigned to the Conference Assistant and then entering the proper access code If you enter an invalid access code the Conference Assistant prompts you to try again The Conference Assistant also lets you know if there are no conferencing circuits available or if the conference is already at capacity Access Codes If Meet Me Conferencing is enabled for your system you have the ability to initiate or join a Meet Me Conference by dialing the Conference Assistant and entering a valid access code Access codes are typically generated to match each user s extension number so that each user has their own personal access code for establishing Meet Me Conferences In addition to the personal access code that may match your extension you can also use the Configuration Assistant application to create conferences with unique system generated access codes See page 47 for details Setting Up a Meet Me Conference You can set up a Meet Me Conference using either your personal access code or a system generated access code See the previous
53. e hunt group at a time If you were logged in to only one hunt group the display shows AGENT LOGGED OUT OF HUNT GROUP lt number gt If you were logged in to more than one hunt group the display shows AGENT LOGOUT HG Enter the extension number of the ACD hunt group Stopping the ACD Hunt Group Wrap up Timer Each time you end an ACD hunt group call a wrap up timer starts The default wrap up time is 15 seconds Your system administrator can change the wrap up timer settings Until this timer expires you will not receive another hunt group call however you can stop the wrap up timer to allow calls to your extension To stop the wrap up timer With the handset on hook dial 329 The display shows ACD WRAP UP TERMINATED Page 62 Mitel 8528 Telephone User Guide Issue 3 February 2011 Hunt Groups Other Hunt Group Features The following features can be used by ACD or UCD hunt groups Requesting Agent Help You can use Agent Help to request help from a designated Agent Help Extension usually your supervisor during a call When your request call rings at the Agent Help Extension the supervisor can join the call or reject the request Agent Help is not supported on peer to peer P2P calls Contact your system NOUE administrator for more information To use Agent Help 1 While you are on a hunt group call press OO Special and then dial 375 If you hear repeating tones one of the following has occur
54. enter a Y Press Message to switch to Numeric Mode Press w Transfer to enter a space Press 3 Press 1 Press qq Speaker ff or lift the handset to save the entry Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 13 Personalizing Your Telephone The following tables show the dialpad characters for the Canadian French Mexican Spanish and Japanese languages Dialpad Characters Canadian French Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 120013 0140 215 1 amp 1 2 A B C 2 A b c G 3 D E F 3 D e f E E E E 4 G H 4 G h i 7 i 5 J K L 5 J k l 6 M N O 6 M n o CE 6 7 P Q R S 7 p q r s 8 T U V 8 T u v U U 9 W X Y Z 9 w x y Zz Y Y 0 0 Dialpad Characters Mexican Spanish Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 l w al 15 1 amp 1 2 A B C 2 A b c 3 D E F 3 D e f 4 G H l 4 G h i 5 J K L 5 J k l 6 M N O 6 M n o 7 P Q R S 7 p q r s 8 T U V 8 T u v U U u 9 W x Y Z 9 w x y Zz 0 i a E 0 Page 14 Mitel 8528 Telephone User Guide Issue 3 February 2011 Dialpad Characters Japanese Katakana Personalizing Your Telephone
55. er to a programmable button make sure the speed dial number has either a Station Speed Dial bin or System Speed Dial location assigned to it For System Speed Dial numbers numbers are pre assigned to the System Speed Dial locations 000 to 999 or 0000 to 4999 by your NOTE system administrator Therefore you just need to choose a System Speed Dial location that you want to use see Using System Speed Dial on page 27 for details For Station Speed Dial numbers you must manually store numbers in the Station Speed Dial bins 0 to 9 See Storing Station Speed Dial Numbers on page 27 To program a Station Speed Dial button 1 With the handset on hook dial 397 PRESS THE BUTTON TO PROGRAM appears 2 Press the feature button that you want to program as a speed dial button 3 Dial 382 4 Do one ofthe following e Press AX Up or ww Down to scroll through the speed dial bin e Enter the speed dial bin 0 to 9 To program a System Speed Dial button 1 With the handset on hook dial 397 PRESS THE BUTTON TO PROGRAM appears 2 Press the feature button that you want to program as a speed dial button 3 Dial 381 4 Do one ofthe following e Press A Up or Ww Down to scroll through the speed dial location e Enter the speed dial location 000 to 999 or 0000 to 4999 Page 28 Mitel 8528 Telephone User Guide Issue 3 February 2011 Answering and Placing Calls Using the Directory You can use the Directory to find internal or e
56. feature was not completed or one or more feature conditions were not met Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 67 Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for telephone and system features You can often correct problems that you may be experiencing by resetting the NOTE Settings on page 20 telephone to the default settings See Resetting the Telephone to the Default Problem Possible Solution The telephone is not working properly Contact your system administrator cannot use one or more of the features described in this guide The feature may not be enabled Contact your system administrator for more information cannot program System Speed Dial numbers Your system administrator programs System Speed Dial numbers cannot change the time and date on the telephone display Your system administrator programs the time and date Contact your system administrator if you notice that the date and time are incorrect am experiencing audio problems on my telephone such as echo distorted sound or choppiness Contact your system administrator if you are having audio problems The name on the display is incorrect Your system administrator assigns display names cannot use the local phone company star codes for example 82 69 when press the Outgoing button or use the Outg
57. following e Press OO Special and then dial 385 e Hang up Using Group Listen You can use Group Listen to activate the speaker while you use the handset or headset to continue speaking This allows other people to hear the other party on the call while the other party can only hear you through the handset microphone You cannot use Group Listen in Handsfree Mode To use Group Listen While on a call press QO Special and then dial 312 to turn Group Listen on GROUP LISTEN ON appears and you hear a confirmation tone The other party does not hear the confirmation tone Dial 312 again to turn Group Listen off 2 This feature may or may not be enabled for your system Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 43 Call Features Using Call Logging Your call logs are records of your most recent missed received and dialed calls A maximum of 20 entries are stored in each call log 3 You can use Call Logging to e View recent call activity e View caller ID information e Return or redial calls To use Call Logging 1 Dial 333 2 Select one of the following options e Press 1 MISS e Press 2 RCV e Press 3 DL e Press 4 CLR 3 Press A Up or w Down to scroll through the entries The display shows the party s name and the extension or outside number if available and the date and time If no Caller ID information is available UNKNOWN CALLER appears To return a call o
58. g e Press to accept the call NOTE You do not need to wait for the prompt to accept the call You can accept the call immediately by pressing the button e Press to send the call to the voice mailbox associated with your main extension not your mobile phone or home phone voice mailbox If you do not have a voice mailbox the Press prompt is not played and the call is routed to your main extension If you hang up the call continues to follow your programmed routing steps When you enable Dynamic Extension Express your incoming calls are routed as specified by the routing type programmed for you by your system administrator The table below provides descriptions for the default routing types Routing Type Description Mobile Twinning Calls simultaneously ring your desk phone and mobile phone before going to voice mail Delayed Mobile Calls ring your desk phone first and then ring both your desk phone and Twinning mobile phone before going to voice mail Check with your system administrator to see which routing type has been programmed for you Your administrator can modify these routing types by adding or removing routing steps adding or removing destinations and changing the ring timers if required To ensure that calls are routed correctly to your mobile and home phones inform your system administrator if either of these phone numbers change Mitel 8528 Telephone User Guide Issue 3 Fe
59. g 47 Contact Information 67 Contrast changing 11 D Default access codes 17 feature codes 17 programmable buttons resetting to 20 settings returning the telephone to 20 system access codes 17 Designation Cards installing 10 Dialing Station Speed Dial Numbers 27 Dialpad buttons 4 characters entering 13 Dialpad Buttons 4 Dialpad Buttons to Enter Characters using 13 Directory using 29 Display 3 contrast changing 11 name changing 68 Display Contrast and Brightness adjusting 11 Display Contrast adjusting 11 Diverting Hunt Group Calls 63 DND Settings changing 49 52 Do Not Disturb DND using 57 Door Relay activating 21 Dynamic Extension Express 36 enabling and disabling 36 handoff push pull 37 message waiting indications receiving 38 using 36 Dynamic Extension Express Settings changing 48 51 Page 72 E Emergency Calls placing 24 Error messages 67 tones telephone 6 Error Messages 67 Extension Numbers 17 External Calls placing 26 F Feature buttons 4 canceling 4 codes using 17 Feature Buttons 4 Features to Programmable Buttons assigning 16 G Group Listen using 43 H Handoff Push Pull using 37 Handset 3 off hook 6 off hook on hook 6 on hook 6 Handsfree Mode 31 overriding 31 using 31 Headset instructions 7 using 7 Hold Individual 32 System 32 Hookflash entering 32 Hot Desking using 46 Hunt Group Calls diverting 63 stealing 64 Hunt Group Supervisor Feat
60. g table shows the 20 default DND messages If your system administrator changes your DND messages you can record the new messages in the New Message column for reference Code Default Message New Message Code Default Message New Message 01 Do Not Disturb 11 Out of Town Til 02 Leave a Message 12 Outof Office 03 In Meeting Until 13 Out Until 04 In Meeting 14 With a Client 05 On Vacation 15 With a Guest Holiday Til 06 On Vacation 16 Unavailable Holiday 07 Call Me At 17 In Conference 08 At the Doctor 18 Away from Desk 09 Ona Trip 19 Gone Home 10 On Break 20 Outto Lunch You can enter a second line of text up to 20 characters for DND messages For example if you select IN MEETING UNTIL you can enter 3 30 on the second line When other internal parties try to call you their displays show IN MEETING UNTIL 3 30 To turn on DND 1 Press the DND button SELECT DND MSG 01 20 appears 2 Do one of the following e Press JA Up or Ww Down to scroll through the messages e Enter the two digit number for the DND message from the preceding table 3 If applicable enter the additional text for the DND description if applicable See Using the Dialpad Buttons to Enter Characters on page 13 for dialpad character descriptions 4 Press qq Speaker or lift and replace the handset To turn off DND Press the DND button DO NOT DISTURB
61. ge state If your system is set for 24 hour format enter the applicable time 1400 2 00 P M If your system is set for 12 hour format press 1 for A M or 2 for P M To cancel all Reminder message requests With the handset on hook dial 306 REMINDER MSGS CANCELED appears To clear a received Reminder message With the handset on hook press Page 58 Mitel 8528 Telephone User Guide Issue 3 February 2011 Messages Paging Other System Users You can place page announcements through telephone speakers or external speakers if applicable Your system may use page zones to prevent announcements from transmitting through every telephone in the system Each page zone contains a different combination of extensions and external paging equipment Contact your system administrator for page zone information You can use the following table to save the page zone information for future reference Page Zone Name Number Description Placing a Page Announcement The following instructions describe how to place a page announcement To place a page announcement 1 Press7 2 Enter the page zone number 0 to 9 3 Wait for the tone make your announcement and then hang up Enabling or Disabling the Page Feature You can enable or disable the Page feature for your extension If your extension is assigned to more than one page zone the Page on off feature code enables or disables your extension for all
62. he power fails it should remain powered on for about 10 minutes If the PKM IM is not plugged into a UPS and the power fails the current call is dropped and you will not be able to use the telephone until the power is restored Software Updates Telephone Damage Hazard Do not use your telephone or disconnect it while it is updating software The telephone may require occasional software updates when new versions are available The telephone is configured to download the updates automatically Contact your system administrator for more information Product Disposal Instructions This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with Y other commercial or household waste at the end of its working life For appropriate disposal and recycling instructions contact your local Mitel provider e The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC was established by the European Union to minimize negative impact on the environment control hazardous substances and curtail landfill expansion by using the best available recovery and recycling techniques Mitel 8528 Telephone User Guide Issue 3 February 2011 Page vii Telephone Usage This equipment is not for connection to the telephone network or public coin telephone service It is only for use when connected to Mitel systems When using your telephone equipment basic safety precautions shoul
63. hone press OO Special and then dial 388 HANDOFF IN PROGRESS appears on the display and the call rings all of your associated destinations except voice mail 2 Answer the call at one of your associated destinations For mobile and home phones press to accept the call To use the Dynamic Extension Express Handoff pull feature While on an active call on an associated destination device lift the phone handset and dial 388 A confirmation tone is played and the call is pulled back to your telephone If you enter the handoff feature code 388 and the display shows NO CALL TO Nene HANDOFF the call cannot be handed off see page 69 To cancel the Dynamic Extension Express Handoff feature While the handoff is in progress press QOO Special and then dial 388 HANDOFF CANCELLED appears on the display for your main extension Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 37 Call Features Receiving Message Waiting Indications Page 38 If your main extension receives a message waiting indication MWI from voice mail or the system s station messaging feature the MWI is propagated as applicable to your other internal associated destinations If any of your internal associated destinations responds to the MWI then the MWI is cleared on all of them Note that if any destination other than your main extension receives an MWI it will not propagate to the other internal destinations The MWI has
64. ialing a restricted or invalid number o Dialing too slowly between digits o Waiting too long before performing the next step To correct an error tone hang up and try again Many features time out if you wait too long before performing the next step If this happens you must start over Off hook means the handset is lifted On hook means the handset is in the cradle If your telephone does not have a lamp under the speaker button the large message indicator lamp on the top right of the telephone indicates that the speakerphone is in use Comfort and Safety Tips Observe the following comfort and safety tips when using the telephone e Do notcradle the handset Prolonged use of the handset can lead to neck shoulder or Page 6 back discomfort especially if you cradle the handset between your neck and shoulder If you frequently use the telephone you might find a headset more comfortable See Headset Instructions on page 7 Adjust the viewing angle The built in stand tilts to give you a better view of the buttons See Adjusting the Viewing Angle on page 9 Protect your hearing Because prolonged exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level You can adjust the volume levels of the handset receiver or headset See Changing Volume Levels on page 11 Mitel 8528 Telephone User Guide Issue 3 February 2011 Getting Started Headset Instructions Your telepho
65. ii Mitel 8528 Telephone User Guide Issue 3 February 2011 Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES 003 Notice to U S Customers This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Notice to European Customers We Mitel Networks LTD Of Mitel Castlegate Business Park Portskewett Caldicot NP26 5YR UK Declare that for the hereinafter mentioned product the presumption of conformity with the a
66. il Card User Guide part number 835 3205 or the Mitel NuPoint Messenger Messaging User Guide on the Mitel Web site http edocs mitel com Contact your system administrator for more information about your voice mail system NOTE Leaving Messages at Other Extensions You can leave inter station or voice mail messages for other internal parties To leave an inter station or voice message for a busy IC extension 1 Press Sq Message HANG UP OR WAIT FOR MSG CENTER appears 2 Do one of the following e Hang up to leave an inter station message MESSAGE LEFT FOR name appears e Stay on the line to connect to the message center usually voice mail To leave an inter station message without placing an internal call 1 Dial 367 Leave Message LEAVE MESSAGE ON EXTENSION appears 2 Enter the extension number MESSAGE LEFT FOR name appears Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 55 Messages Viewing and Responding to Messages When you have waiting messages the Sp Message button and Message Ring Indicator flash and the display shows the number of waiting messages If your handset or speakerphone is off hook when you view an inter station NOTE message you automatically call the party who left the message The display shows new messages as follows e Inter station messages sent by other internal parties are indicated by the party s programmed user name e Voice messages are indicated by
67. le off hook press QO Special and then dial 330 Mitel 8528 Telephone User Guide Issue 3 February 2011 Call Features Transferring Calls You can transfer calls to other extensions or external numbers You can also transfer conference calls See Transferring a Conference on page 39 for more information Transferring Calls to Other Extensions To transfer a call to another extension 1 While on the call press ae Transfer and then enter the extension number 2 Do one of the following e Wait for an answer announce the call and then hang up If the extension is unavailable press the flashing IC or Call button to return to the caller e Hang pp to transfer the call and disconnect the call from your telephone If your system administrator has enabled the Transfer on Connect Allowed feature for your telephone you are automatically connected to NOTE calls transferred to your extension after the transferring party hangs up If this option is turned off you must press an IC or Call button to answer calls transferred to your extension Transferring Calls to External Numbers To transfer a call to an external number 1 While on the call press sw Transfer 2 Press the Outgoing button or the Outgoing Call access code the default code is 8 to select an outside line 3 Dial the phone number Do one of the following e Wait for an answer announce the call and then hang up If the extension is unavail
68. left the message Using Do Not Disturb 1 Press the DND button and then do one of the following e Press a Up or ny Down to scroll through the messages e Enter the two digit number for the DND message 2 After selecting the message enter the additional text for the DND description if applicable 3 Press ch Speaker lift and replace the handset Placing a Page Announcement 1 Press7 2 Enter the page zone number 0 to 9 3 After the tone make your announcement and then hang up Mitel 8528 Telephone User Guide Issue 3 February 2011 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the Mitel 8528 Telephone The guide contents which reflect current Mitel standards are subject to revision or change without notice Some features or applications mentioned may require a future release and are not available in the initial release Future product features and applications are subject to availability and cost Some features or applications may require additional hardware software or system administrator assistance For sales service or technical support contact your local authorized provider Enter provider information above If you do not know the contact information for your local provider use the Partners link at the top of the Mitel home page www mitel com to find a location near you If you have any questions or comments regarding
69. mming from an external phone Contact your system administrator for more information Changing the Dynamic Extension Express Settings See Using Dynamic Extension Express on page 36 for more information about Dynamic Extension Express To enable Dynamic Extension Express using Remote Programming 1 Do one of the following e Call your DISA number provided by the system administrator If necessary enter your DISA security code e Use any telephone on the system Dial 359 3 Enter your extension number Enter your passcode followed by See page 47 for details on setting up a station passcode for your extension 5 Dial 363 Dynamic Extension Express On To disable Dynamic Extension Express using Remote Programing Follow steps 1 4 above dial 362 Dynamic Extension Express Off and then hang up 4 This feature may or may not be enabled for your system Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 51 Call Features Changing the DND Settings See Using Do Not Disturb DND on page 57 for more information about using DND To turn on DND using Remote Programming 1 Do one of the following e Call your DISA number provided by your system administrator If necessary enter your DISA security code e Use any phone on the system Dial 359 Enter your extension number Enter your passcode followed by See page 47 for details on setting up a station passcode for your extension Dial
70. n renamed as Ad Hoc Conferencing to differentiate it from the Meet Me Conferencing feature introduced in v5 0 see page 41 Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 39 Call Features Ending a Conference and Placing all Parties on Hold You can end a conference and place all conference parties on Individual Hold allowing you to toggle between the held parties and speak to one party at a time To end a conference and place all parties on Individual Hold Press the Conf button and then press rA Hold CONFERENCE PARTIES ON HOLD appears To toggle between the held callers Press M Hold twice for internal parties or the applicable Call button for external parties Page 40 Mitel 8528 Telephone User Guide Issue 3 February 2011 Call Features Using Meet Me Conferencing The Meet Me Conferencing feature allows up to eight internal and or external callers to dial into a conference instead of being manually added by an internal user as is the case when using the system s traditional ad hoc conferencing method See page 39 for details on using the traditional Ad Hoc Conferencing method Note that unlike an Ad Hoc Conference a Meet Me Conference can consist entirely of outside parties an internal system user does not have to be present Also note that the traditional Ad Hoc Conferencing feature is still available for use even when Meet Conferencing is licensed and enabled Both conferencing types ar
71. ne is designed to work with a headset that has a 4 pin RJ type connector User satisfaction for any particular headset can be quite subjective so Mitel recommends that you try before buying so you are more likely to be satisfied with the fit quality and cost of the solution This recommendation includes all wired and wireless headsets including the integrated Plantronics CS50 Headset In addition Mitel recommends using a headset with a built in microphone to avoid audio feedback echo Wireless Considerations To operate the Plantronics CS50 Wireless Headset must remain within the system s range operating limit from the base Refer to the Plantronics CS50 Wireless Headset System User Guide for more details When using a headset press e Speaker to connect to or disconnect from calls The Headset icon 9 appears when the headset is in use You cannot use the handset or speakerphone when the telephone is in Headset Mode Disconnecting the headset automatically enables the handset The headset must be hearing aid compatible HAC NOTES f your headset has a power saver mode make sure the system administrator has enabled the Headset Connect Tone feature If this is not enabled you may miss the first few seconds of an incoming call To connect and activate the headset 1 Insert the headset jack into the Headset port 9 located on the back of the telephone 2 Dial 317 Headset on off HEADSET MODE ON appears Because He
72. oing Call access code 8 is the default code when calling an external number Rather than pressing the Outgoing button or 8 to access an outside line you must dial a Select Line Group number before you can use the star codes For example if your system is using the default Select Line Group numbers dial 92001 to access that line After you have dial tone you can dial the star code and the number cannot use the Agent Help Record a Call Station Monitor feature Contact your system administrator I cannot program a Station Speed Dial number to the button want Before assigning the speed dial number to a programmable button you must store the number with either a Station or System Speed Dial code When I try to use the Dynamic Extension Express Handoff feature 388 the display shows NO CALL TO HANDOFF The NO CALL TO HANDOFF display indicates that the call cannot be handed off from your mobile phone to your desk phone because one of the following may have occurred e You tried to use the handoff feature on a call that has not been routed by Dynamic Extension Express e You entered the handoff feature code at the exact time the other party on the call disconnected e The call on your mobile phone was terminated for some reason Mitel 8528 Telephone User Guide Issue 3 February 2011 Troubleshooting Problem Possible Solution When try to use the Dynamic Extension Expres
73. on a call dial 386 BARGE IN IN PROGRESS appears While on a call you can monitor record or steal the call by entering the appropriate feature code To return to silent monitoring of the call dial 386 again To record the call dial 385 e To record a call dial 385n MONITORING extension number appears While on a call you can monitor or steal the call by entering the appropriate feature code To stop recording the call dial 385 again e To steal a call dial 387 CALL STOLEN FROM extension number appears The hunt group member s display shows CALL STOLEN BY extension number After the supervisor steals the call the call becomes a regular call While on a call you can record the call by dialing 385 To join and record a call dial 386 and then dial 385 BARGE IN IN PROGRESS appears While on a call the supervisor can monitor stop recording or steal the call by entering the appropriate feature code To stop recording the call dial 385 again 4 To terminate any of the features f off hook hang up or enter the specific feature code of the feature you want to terminate f on hook press the Speaker button or enter the specific feature code of the feature you want to terminate Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 65 Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your telephone Troubleshooting topics include e Conta
74. on number Enter your passcode followed by Dial 392 Enter the new passcode followed by ND O B WN Enter the new passcode again followed by Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 53 Messages This section describes the following system messaging features e Inter station messages Inter station messages are alerts sent to your telephone by other internal parties notifying you to contact the party who left the message The Xx Message button and Message Ring Indicator flash to notify you of the new message You can then either delete the message or reply to the message which automatically places a call to the party who left the message e Do Not Disturb DND messages Messages that other internal parties see when your telephone is in DND See Using Do Not Disturb DND on page 57 e Reminder Messages Messages that you can use to notify yourself of upcoming appointments meetings and so on See Using Reminder Messages on page 58 e Pages Announcements sent over telephone speakers or external speakers See Paging Other System Users on page 59 e Voice messages System voice mail messages Because a variety of voice mail products work with the 5000 CP this guide does not include voice mail instructions For voice mail instructions refer to the voice mail user guide for your system For example refer to the Enterprise Messaging Unified Voice Messaging and Embedded Voice Ma
75. pages zone you cannot select individual zones To enable or disable paging for your telephone Dial 325 to enable paging PAGE RECEIVE ON appears Dial 325 again to disable paging Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 59 Hunt Groups Hunt Groups Hunt groups are groups of internal parties agents who share a common hunt group extension number Calls can either be placed to the hunt group using the hunt group extension number or to a specific agent using the agent s extension number Hunt groups are programmed by the system administrator Hunt groups types are either UCD or ACD e UCD Hunt Groups Uniform Call Distribution UCD agents do not log in to the hunt group to receive calls e ACD Hunt Groups Automatic Call Distribution ACD agents log in to the ACD hunt group to receive calls Calls are distributed by either Agent IDs or extensions o Agent IDs Each agent is assigned an Agent ID number for logging in to the hunt group see the next section Hunt group calls are distributed to logged in agents according to their Agent ID number instead of their extension number Agents can log in to any ACD hunt group phone o Extensions Hunt group members do not use Agent IDs and calls are distributed to phones where the agents are logged in Logging in to ACD Hunt Groups You must log in to an ACD hunt group to receive hunt group calls To stop calls you either log out of the ACD hunt group
76. pplicable essential requirements of DIRECTIVE 1999 5 EC OF THE EUROPEAN PARLIAMENT RTTE DIRECTIVE AND OF THE COUNCIL is given Mitel Telephone 8528 Any unauthorized modification of the product voids this Declaration For a copy of the original signed Declaration of Conformity in full conformance with EN45014 please contact the Regulatory Approvals Manager at the above address Mitel 8528 Telephone User Guide Issue 3 February 2011 Page ix Contents Contents Getting Started 1 Welcome 4 ee A X RR ERR bee ee eee ee EXG RE RE Gale E RR ee ee 1 About Your Telephone lt lt 0020000 enhn a a nn 2 Telephone Feature Descriptions ne 3 Haridset c xcu Fa RE Re sea ea RE e E a d pa dux eis 3 BI EDT 3 Ring Message Indicator 222 n 3 SPEAKER soe Seid ee ev ees 3 Feature Buttons 2 paaa cage rd ENG ea bea ated a dong deb d eee dis 4 Dialpad Buttons 0 20 00 cee tenes 4 Programmable Buttons AG 5 Software Updates eee AR cde ru are 5 Telephone Sighals a I ik a E NGUNGUEA eens 6 Comfort and Safety Tips lille n n hh m run 6 Headset Instructions eruere eR RR EE RARE Rer eR RR mU Ris Denk C Res mca nenn 7 Personalizing Your Telephone 9 Adjusting the Viewing Angle ssseeeeeeee RR hh hh hh 9 Installing Designation Cards III 10 Changing Volume Levels seeeeeeeee eee RR hh Rh hr rh hr 11 Changing the Ring Tone
77. quipment or property Warning indicates a potentially hazardous situation which if not avoided could result in death or serious injury Danger indicates an imminently hazardous situation which if not avoided will result in death A JY 6 3 or serious injury The exclamation point within an equilateral triangle indicates that important operating and maintenance servicing instructions are included in the literature accompanying the product Maintenance and Repair There are no user serviceable parts inside the telephones For repairs return the telephone to an authorized Mitel provider Changes or modifications not expressly approved by Mitel may void the user s right to operate the NOTE a equipment Page vi Mitel 8528 Telephone User Guide Issue 3 February 2011 Power Requirements Telephone Damage Hazard To avoid damaging the telephone or Programmable Key Module Interface Module PKM IM make sure the PKM IM is connected to the proper power supply before powering on Contact your system administrator for more information When a PKM IM is attached to the telephone the telephone requires the Mitel Universal 24 VDC power adapter part number 50005300 If necessary contact your system administrator for assistance before connecting the PKM IM to the centralized power source Make sure the PKM IM is plugged into an uninterruptible power supply UPS If the PKM IM is plugged into the UPS and t
78. r after assigning the speed dial number to a programmable button make sure the speed dial number has either a Station Speed Dial bin or System Speed Dial location assigned to it For System Speed Dial numbers numbers are pre assigned to the System Speed Dial locations 000 to 999 NOTE or 0000 to 4999 by your system administrator Therefore you just need to choose a System Speed Dial location that you want to use see Using System Speed Dial on page 27 for details For Station Speed Dial numbers you must manually store numbers in the Station Speed Dial bins O to 9 See Storing Station Speed Dial Numbers on page 27 After you program a button you can Press the button to place a call to the assigned extension Press the button to access a system feature Press the button and then hang up to transfer a call to the assigned extension If the call is transferred to voice mail you hear repeating double tones Visually monitor the call activity of the assigned extension if the button you assign has a lamp The following table describes the lamp signals and the indicated call activity for a Programmable Key Module PKM button station speed dials do not show status Lamp Signals Description Continuously Lit The extension is busy or off hook Slowly flashing The extension is in Do Not Disturb DND Quickly flashing The extension has a call ringing in Continuously flashing The extension is
79. r redial a number listed in a call log Press while the display shows the number To delete individual call log entries Press 0 to delete the displayed entry 3 This feature may or may not be enabled for your system Page 44 Mitel 8528 Telephone User Guide Issue 3 February 2011 Call Features Using Secondary Extension Buttons Secondary Extension buttons must be programmed by your system administrator You can use programmable buttons as secondary extensions Secondary Extensions are assigned to other extensions in the system primary extensions Because Secondary Extension buttons are programmed by the system administrator you cannot change the buttons for example assign features to the buttons When programmed you can use Secondary Extension buttons to e Place an intemal call to the primary extension e View the call activity at the primary extension e Transfer calls to the primary extension e Answer a call that is ringing or holding on any Call button at the primary extension The system administrator must set up the Call buttons for internal calls or you cannot use Secondary Extensions at the primary extension You can use Secondary Extension buttons to notify you when a given number NOTES of calls are waiting at the primary extension If a Secondary Extension button is flashing the primary extension has an incoming call you can press before pressing the flashing Secondary Extension button to
80. re either stored in the system System Speed Dial or in your telephone Station Speed Dial Using System Speed Dial Your system administrator assigns Speed Dial location numbers which are available to anyone in the system Contact your system administrator for more information To view or dial System Speed Dial numbers 1 Dial 381 REVIEW SYS SPEED lt code range appears 2 Do one of the following e Press A Up or w Down to scroll through the speed dial locations e Enter the speed dial location 000 to 999 or 0000 to 4999 3 Press to dial the number Using Station Speed Dial You can use Station Speed Dial to store phone numbers for your personal use Other system users do not have access to your Station Speed Dial numbers Storing Station Speed Dial Numbers You can store up to 10 Station Speed Dial numbers To store a Station Speed Dial number 1 With the handset on hook dial 3833 PROGRAM STN SPD 0 9 OR SCROLL appears 2 Do one of the following e Press A Up or w Down to scroll through the speed dial bins e Enter the speed dial bin 0 to 9 Press to select the bin 3 Enter the name of the speed dial contact up to 16 characters For dialpad character descriptions see Using the Dialpad Buttons to Enter Characters on page 13 below Press to save the name 5 Enter the extension number or external number If you are storing an external number enter the Outgoing Call access code default code i
81. red e The feature is not available at your telephone NOTE e You already have four parties in your call e Not enough system circuits are currently available e The Agent Help Extension is in DND 2 If not preprogrammed dial the Agent Help extension number If the Agent Help Extension accepts the call AGENT HELP IN PROGRESS appears If the Agent Help Extension rejects the call AGENT HELP REJECTED appears Diverting Hunt Group Calls You can temporarily divert hunt group calls preventing hunt group calls to your extension To divert hunt group calls Dial 324 to divert calls The display shows the feature state DIVERT HUNT GROUP CALLS Dial 324 again to program your telephone to accept calls Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 63 Hunt Groups Hunt Group Supervisor Features The following features can be used by hunt group supervisors only Accepting or Rejecting Agent Help Calls Supervisors can accept or reject Agent Help calls To accept an Agent Help request Answer as usual Your microphone is automatically muted To reject an Agent Help request Dial 376 AGENT HELP REJECTED appears Monitoring Calls You can use Station Monitor to connect to a hunt group call and hear both parties but you cannot be heard by either one Station Monitor stops if the hunt group member terminates or transfers the call You can barge in to or steal monitored calls as described in the following sections
82. ress Me Hold to move the cursor to the left and delete the characters entered To cancel the feature Press Feature Page Code New Code Account Code Follow Calls 30 391 Account Code Optional 30 390 ACD Agent Log In 61 326 ACD Agent Log In Out 61 328 ACD Agent Log Out 61 327 ACD Agent Wrap up Terminate 62 329 Activate Door Relay 21 332 Agent Help Reject 63 376 Agent Help Request 63 375 Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 17 Personalizing Your Telephone Feature Page Code New Code Answer Ringing Call 23 351 Automatic IC Call Access On Off 23 361 Automatic Trunk Call Access On Off 23 360 Automatic Trunk Answer 24 350 Background Music On Off 12 313 Barge In 65 386 Call Forward All Calls 35 355 Call Forward If Busy 35 357 Call Forward If No Answer 35 356 Call Forward No Answer Busy 35 358 Call Logging 44 333 Change Language 12 301 Conference 39 5 Default Station 20 394 Directory 29 307 Display Contrast Control 11 303 Display Time And Date 34 300 Do Not Disturb 57 370 Do Not Disturb Cancel 57 371 Do Not Disturb On Off 57 372 Do Not Disturb Override 57 373 Dynamic Extension Express On 36 363 Dynamic Extension Express Off 36 362 Dynamic Extension Express On Off 36 364 Dynamic Extension Express Han
83. s Handoff feature 388 the display shows NO CALL TO HANDOFF The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred You tried to use the Handoff feature on a call that has not been routed by Dynamic Extension Express You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call You tried to use the Handoff feature on an unsupported extension The Handoff feature is supported on your main extension only You tried to use the Handoff feature on a phantom extension The Handoff feature is not supported on phantom extensions You entered the handoff feature code at the exact time the other party on the call disconnected The call was terminated for some reason Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 69 A About Your Telephone 2 Access Codes 41 Account Codes 30 Account Codes using 30 ACD Hunt Group Wrap Up Timer stopping 62 ACD Hunt Groups logging in 61 logging out 62 Ad Hoc Conference Calls dropping 39 ending 40 placing 39 transferring 39 Ad Hoc Conference Parties adding 39 placing on hold 40 Additional Programmable Buttons 16 Agent ACD Hunt Group 61 Agent Help accepting 64 rejecting 64 requesting 63 Agent Help requesting 63 Angle adjusting 9 Viewing 9 Audio Problems 68 Automatic access using 23 call access using 23 trunk answer using 24 B B
84. s 8 before you enter the number Do not use hyphens or colons in stored speed dial numbers 6 Press to save the location STN SPD BIN number UPDATED appears Dialing Station Speed Dial Numbers To dial a Station Speed Dial number Do one of the following e Dial 382 and then enter the Station Speed Dial bin 0 to 9 The system dials the number e Press A Up or ny Down to scroll through the speed dial bins and then press to select the bin and dial the number You can also use a Station Speed Dial button assigned to the number NOTE you are dialing See Assigning Speed Dial Numbers to Programmable Buttons on page 28 Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 27 Answering and Placing Calls Deleting Station Speed Dial Entries To delete a Station Speed Dial entry 1 With the handset on hook dial 383 PROGRAM STN SPD 0 9 OR SCROLL appears 2 Do one of the following e Press A Up or yw Down to scroll through the speed dial bins e Enter the speed dial bin 0 to 9 3 Press to select the bin Press Ma Hold repeatedly until the name is erased and then press to continue 5 Press Mea Hold repeatedly until the number is erased and then press STN SPD BIN number UPDATED appears Assigning Speed Dial Numbers to Programmable Buttons You can assign Station or System Speed Dial numbers to your programmable buttons Before or after assigning the speed dial numb
85. section for more information on access codes To set up a Meet Me Conference using a personal access code 1 Tell all intended conference participants to call the Conference Assistant at an agreed upon time and use your extension number as the access code to join the conference 2 Follow the instructions for Joining a Meet Me Conference on page 42 To set up a Meet Me Conference using a system generated access code 1 Generate a Meet Me Conference access code through the Configuration Assistant application see page 50 2 Tell all intended conference participants to call the Conference Assistant at an agreed upon time and use the system generated number as the access code to join the conference 3 Follow the instructions for Joining a Meet Me Conference on page 42 Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 41 Call Features Joining a Meet Me Conference You can join a conference with up to seven internal and or external parties for a total of eight parties including yourself To join a Meet Me Conference 1 Dial or ask to be transferred to the Conference Assistant extension number See your administrator if you do not know the extension number You hear Welcome to the Conference Assistant Enter an access code and then press Pound To cancel press Star 2 Enter the appropriate access code for the Meet Me Conference you wish to join see Access Codes on page 41
86. ser Guide Issue 3 February 2011 Page 47 Call Features Accessing Configuration Assistant Follow the instructions below to access Configuration Assistant To access Configuration Assistant 1 Access the Configuration Assistant extension number from inside or outside the system by e dialing it from any phone in the system e being transferred to it e dialing it from automated attendant voice mail or DISA 2 Do one of the following e If calling from your main desktop phone proceed to step 3 e If calling from someone else s main desktop phone that is designated as a Configuration Assistant user press the Star button and then enter your extension number e f calling from a phone that is not designated as a Configuration Assistant user enter your extension number e lf transferred to Configuration Assistant or if calling Configuration Assistant from outside the system enter your extension number 3 Enter your station passcode and then press You may now change the settings for any of the following features e Dynamic Extension Express see below e DND see page 49 e Manual Call Forwarding see page 49 e Meet Me Conferencing see page 50 Changing the Dynamic Extension Express Settings This feature is available only if the authenticated extension is identified as a NOTE Dynamic Extension Express DEE user See Using Dynamic Extension Express on page 36 for more information To change the DDE
87. settings using Configuration Assistant 1 Access Configuration Assistant as described in Accessing Configuration Assistant on page 48 2 Follow the voice prompts to change your DEE status on or off or program a mobile phone number When this option is selected Configuration Assistant first states whether DEE is currently enabled or not for example Dynamic extension is enabled and then offers the following DEE functions e Enable only if DEE is disabled e Disable only if DEE is enabled e Program mobile phone number you do not have to enter the Outgoing feature code 8 3 Hang up or press the Star button to return to the main menu Page 48 Mitel 8528 Telephone User Guide Issue 3 February 2011 Call Features Changing the DND Settings See Using Do Not Disturb DND on page 69 for more information about using DND To change the DND settings using Configuration Assistant 1 Access Configuration Assistant as described in Accessing Configuration Assistant on page 48 2 Follow the voice prompts to change your DND status on or off There is no option to provide a specific DND status message When this option is selected Configuration Assistant first states whether DND is currently enabled or not for example Do Not Disturb is currently disabled and then offers the following DND functions o Enable only if DND is disabled o Disable only if DND is enabled 3 Hang up or press the S
88. tar button 7 to return to the main menu Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 35 for more information about Manual Call Forwarding To change the Manual Call Forwarding settings using Configuration Assistant 1 Access Configuration Assistant as described in Accessing Configuration Assistant on page 48 2 Follow the voice prompts to change your manual call forwarding status on or off There is no option to provide a specific call forwarding condition such as no answer or busy When this option is selected Configuration Assistant first states whether call forwarding is currently enabled or not for example Call Forwarding is enabled and then offers the following forwarding functions e Forward calls to voice mail e Forward calls to an internal extension number e Forward calls to an external phone number you do not have to enter the Outgoing feature code 8 e Disable only if Call Forwarding is enabled 3 Hang up or press the Star button 7 to return to the main menu Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 49 Call Features Managing Meet Me Conferencing Access Codes See Using Record A Call on page 43 for more information about Meet Me Conferencing This feature is available only if Meet Me Conferencing is enabled on your phone system NOTES While using Configuration Assistant options you can press the Star button
89. tem administrator and cannot be reprogrammed However you can program the remaining buttons for quick access to features or speed dial entries See Using Programmable Buttons on page 16 for instructions Button Action Call 1 Selects an outside line or answers a call Call 2 Selects an outside line or answers a call Intercom Answers an intercom internal call Do Not Disturb Turns Do Not Disturb DND mode on or off Conference Places a conference call Forward Forwards the call to the specified number Outgoing Selects an outgoing line for external calls Software Updates When the telephone is plugged in for the first time or after a system upgrade it may update its firmware The upgrade process can take up to 13 minutes During the upgrade all lamps flash on and off and the display shows that an upgrade is in process Do not unplug the telephone during the upgrade Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 5 Getting Started Telephone Signals Your telephone has several audio and visual signals to indicate feature activity The following are a few helpful tips Lit or blinking buttons indicate call or feature activity All telephone button lamps illuminate at the same time for a few seconds when the telephone is reset or powered on The following actions may cause an error tone o Pressing an invalid button combination o Selecting a restricted feature o D
90. this user guide or other technical documentation contact the Technical Publications Department USA at tech pubs mitel com Mitel is a registered trademark of Mitel Networks Corporation All other trademarks mentioned in this document are the property of their respective owners including Mitel Networks Corporation All rights reserved 2009 2011 Mitel Networks Corporation Personal use of this material is permitted However permission to reprint republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists or to reuse any copyrighted component of this work in other works must be obtained from Mitel Mitel 8528 Telephone User Guide Issue 3 February 2011 Page v Important Safety Instructions and Precautions Remember the following safety guidelines when using the telephone Programming Emergency Numbers Make sure to do the following when programming emergency numbers and or making test calls to emergency numbers e Remain on the line and briefly explain to the dispatcher the reason for the call e Perform tests during off peak hours such as early morning or late evenings Safety Notices The following notices may appear on the product or in the technical documentation Notice Description Caution indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury and or damage to the e
91. to enter up to 20 characters See the table on page 29 for dialpad button character descriptions 3 Press a Up or ny Down to scroll through the entries The IC directory may display two similar entries one without an asterisk NOTE and one with an asterisk The entry without an asterisk is the primary extension the entry with an asterisk is a secondary extension 4 Press while the display shows the entry to dial a number or activate a feature code Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 29 Answering and Placing Calls Using Account Codes Page 30 Account codes record information for telephone record reports You may be required to enter account codes when placing calls Contact your system administrator for more information about using account codes There are three types of account codes e Standard account codes Automatically entered into the telephone record report whenever you place a call e Forced account codes Entered before you can place an outside call e Optional account codes Entered at any time during a call To enter an optional account code 1 While off hook press Cx Special and then dial 390 2 Enter the optional account code and then press To set an account code for all calls placed from your telephone Dial 391 followed by the account code and then press ACCOUNT CODE ACCEPTED appears This code is used for all calls made from your telephone until it is disa
92. ures 64 Mitel 8528 Telephone User Guide Issue 3 February 2011 Hunt Groups accepting or rejecting Agent Help 64 Agent Help requesting 63 agent IDs 61 Automatic Call Distribution ACD 61 Barge In using 65 calls diverting 63 monitoring 64 stealing 64 logging out of 62 types 61 Uniform Call Distribution UCD 61 wrap up timer 62 Incoming Calls redirecting 24 Individual Hold using 32 Internal Calls placing 25 Inter Station Messages deleting 56 K Keymaps changing 20 switching 20 L Language changing 12 LCD contrast changing 11 Logs call 44 Manual Call Forwarding 35 Manual Call Forwarding Settings changing 49 52 Meet Me Conferencing 41 access codes 41 Conference Assistant 41 dropping 42 joining 42 putting on hold 42 setting up 41 transferring 42 Meet Me Conferencing Access Codes managing 50 Members hunt group 61 Message Waiting Indications receiving 38 Mitel 8528 Telephone User Guide Issue 3 February 2011 Index Messages at other extensions leaving 55 canceling 56 deleting 56 Do Not Disturb 57 error 67 leaving 55 left at other extensions canceling 56 pages 59 Reminder 58 replying to 56 responding 56 Viewing 56 Viewing and responding 56 voice listening to 56 Messages at Other Extensions leaving 55 Messages Left at Other Extensions canceling 56 Microphone muting 31 Music background 12 Mute using 31 N Numbers redialing external 26 O Off
93. while on a call dial 332 The door is unlocked Mitel 8528 Telephone User Guide Issue 3 February 2011 Page 21 Answering and Placing Calls The following instructions describe how to answer and place internal and external calls and how to use related features By default internal intercom calls are assigned to the IC button and external calls NOTE R are assigned to the Call buttons Answering Calls Your telephone may be preset to automatically answer incoming internal calls in Handsfree Mode To disable Handsfree Mode see Using Handsfree Mode on page 31 After disabling Handsfree Mode you can use your handset or headset to answer incoming calls To answer a call Lift the handset or press cd Speaker to answer a call while using a headset or to answer a call in Handsfree Mode See Using Handsfree Mode on page 31 If you are currently on a call press the flashing IC or Call button to answer a waiting call See Answering Waiting Calls below Answering Waiting Calls If you receive a call while you are on another call you hear a call waiting tone the IC or Call button flashes and the display shows the Caller ID information if available To answer a waiting call Press the flashing IC or Call button This action hangs up on the connected call and connects you to the waiting call You can also place the first call on hold before you answer the waiting call See Placing Calls On Hold on page
94. xternal contacts or find and activate system features The directory uses Intelligent Directory Search IDS which is similar to the text on 9 keys T9 predictive search feature used for mobile phones The Directory has the following three subdirectories e Intercom Find and dial internal numbers e Outside Find and dial external numbers listed in the company directory e Feature Find and activate system features When searching the directory dialpad buttons can represent several characters as shown in the following table As you enter characters the entries that best match the characters entered appear The system connects the character sequence to possible directory matches For example to find the name Jones dial 56637 Button Characters Represented 0 0 1 2ABCabcGaaaagAAa 3DEFdef amp 4GHIghiitii 5JKLjkl 6MNOmno 6600 6RN 7QPRSqprs 8TUVtuv OuU 9WXYZwxyzy O O N oO a AJOJN A Up Scroll to next entry wy Down Scroll to previous entry Cancel search Activate selection Ma Hold Move the cursor to the left deleting existing characters See the following section on using the directory To search for a directory name or feature 1 Press E gt Directory and then press one of the following e 1 for the IC directory e 2 for the Outside directory e 3 for the Feature directory 2 Press the dialpad buttons

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