Mitel 5603 IP Phone User Manual
Contents
1. p EEG RR RH RR E REA 3 Charges oin tat eerta terere a dualis rese palace aaron 4 Contacting Emergency Services 4 Tips for your Comfort and Safety 5 Frequency Range ses eue ux GER rea ails E Re NX ale EAE RR RR RR e RR 5 Exposure to Radio Frequency Signals 5 Environmental Requirements 6 Chemical Resistance 6 Icons and Text in the 7 Keys and Buttons NEC GET TURIS 9 Off hookc Keys vo e UR e iu e td x aN rte 9 Onshook and On Off ex deli ce ee ek eH UR 9 Navigation Key sot Lid ER hA bL 9 Sound Off Key SERI Pech dE be dde veia 9 Key Lock and Upper Lower Case 9 SOILIKOVS Opes t teer ig es TOR Ee S E Ic Re NO Ete s SEE 10 Volume Button ute UE Regu RI ate EO dde ea 10 Alphanumeric 10 Headsets eer eee ae sad eie exc iac2. ese endi t 36 Wists ERE UU See ae 36 Missed Calls eese dee Re UR IER SG ee aes wenn CR NER OU dd 37 Call Tie ree Cede E ed 37 Contact MENU Re 37 Call Contact nis ha yb ta ACD T 37 So CR Sad eges Ue OR abc GC TRAE OE TRE RO Rho 1 38 Delete Contac v 39 Central 39 Settings eek EG deg eek 40 Sound and Alert Settings 1 40 Select Headset Profile 41 41 Display Settings eet rte pk RES BERN wae Yin qs 41 Seen O AVOR yd on rive t EET eg 41 Time amp Date Settings sa 24060 pated eru VA ire bey das REST 44 41 Phone Lock 05 42 ANSWENING 43 Change the Menu Language 1 44 Chang Owner D erre E est ap SUR ade erat Suara peo 44 In Charger ese ees ERR Xni pce
3. Call Park Retreive Direct Group Page Loudspeaker Page 32 Contacts rg Call contact Add contact Delete contact Central phonebook System dependent Navigate the Menu Search Contact list From Call list gt Search Contact list Search Contact list Search by name Call Search by number gt le More gt View contact ast result Back Add to contacts mode Note You can access the Call contacts menu by pressing the soft key in idle 33 Mitel 5603 Wireless Handset User Guide Settings e Sound amp Alerts gt Headset Display Time amp Date e Locks Answering Language In charger System Owner ID gt Volume gt e Ring signals gt e Internal External Callback Vibrator alert gt e On On if silent Off Key sound eClick Mic on boom bs Mic on cable l e Contrast gt e Time format gt hh mm am pm hh mm e Date format gt e dd month yy e month dd yyyy e yyyy mm dd mm dd yyyy e dd mm yyyy dd mm yyyy e dd mm yyyy e Automatic key lock e Phone lock e Off gt Auto phone lock le Change PIN code gt gt e Answering key Answering b
4. 11 Customizing Your 12 Switch the Handset On Off er aa ee 12 Turn the Audible Signal On Off 12 Lock Unlock the Keypad 4 12 Lock Unlock the Keypad in Idle Mode 12 Lock Unlock the Keypad during a Call 13 Lock Unlock the 4 0 13 Making and Answering Calls 2 14 Gall xs ete anon e de aot Reno acr RR ate 14 Pre cz eee RR ve s clt seda Mab 14 Dial a Number from the list 14 Dial a Number from the Contacts 14 Dial a Number from the Local Phonebook 14 Dial a Name from the Central Phonebook 15 Dial a Number from the Company 15 Answer a itx dn Sore be Toe bh er ete too n aede reo d 15 Answer Calli 4 2 4 ds ebbe dete code M a For em b tela 16 E dre RUE e eA e eo Ce 16 5603 Wireless Handset User Gui
5. oic rex RR ERI pee as KR RERO NUR 56 Before Starting Easy Replacement Procedure 57 Easy Replacement Procedure 57 Related Docuiments ER Pee SE E EY BRAIN NR 59 Indexes dea bie bel apes 61 About Your Phone About Your Phone Note Mitel Communications Director MCD product name has been changed to MiVoice Business for release 7 0 and up This guide contains feature descriptions for both the Mitel5000 Communication Platform CP and MiVoice Business e Call Handling for MiVoice Business on page 18 e Advanced Features for MiVoice Business on page 22 e Handling for the Mitel 5000 CP on page 24 e Advanced Features for the 5000 CP on page 27 The Mitel 5603 Wireless Handset is a feature rich handset designed to operate in conjunction with an IP DECT base station and the 3300 ICP It is ideal for users who need mobile voice and messaging functions Sm 7 o er 0 D H X Figure 1 5603 Handset Mitel 5603 Wireless Handset User Guide Caution handset headset must be fully charged before starting regular use Description of Your Handset Earpiece speaker Soft keys The three soft keys is used with GUI that is the functions of each Soft key is indicated by text in the display
6. 1 Select Owner ID 2 Enter in identity 3 Press Save In Charger Redirect Calls while Charging Calls can be redirected to another extension when the handset is placed in a charger The function is automatically cancelled when the handset is removed from the charger 1 Select In charger Navigate the Menu 2 Select Redirect Note The settings in the system determines how the incoming calls will be handled This is a system dependent feature Switch off While Charging When the handset is placed in the charger it can be switched off When removed from the charger it will switch on again 1 Select In charger 2 Select Switch off Mute Handset While Charging When the handset is placed in the charger it can be muted while it is charging When it is removed from the charger it will switch on the sound again 1 Select In charger 2 Select Sound off Deactivate the Charging Mode 1 Select In charger 2 Select No action System Change System Select Automatic or a specific system If the handset is set to Automatic it selects a system according to the priority list See Priority on page 47 Subscribe Handset IP DECT System using Easy Registration A handset can subscribe to an IP DECT system automatically if the following are fulfilled e The IP DECT system is configured for Easy Registration see the Mitel IP DECT Base Station Installation and Operation Guide
7. Figure 11 Easy Replaceable Battery Attach the Hinge type Clip Attach the hinge type belt clip as described in the illustration below Figure 12 Attach the Hinge type Clip into Position 55 Mitel 5603 Wireless Handset User Guide Attach the Swivel type Clip Attach the swivel type belt clip as described in the illustration below Figure 13 Attach the Swivel type Clip into Position Easy Replacement 56 Easy replacement can be used if a handset needs to be replaced The easy replacement procedure is done via the handset display and the 5607 Programmer or the rack charger Note If the electrical connection is damaged it is not possible to follow the Easy Replacement procedure Depending on fault it might work to do a replacement via PDM Device Manager See the Mite 5603 Wireless Handset Configuration Guide The easy replacement procedure is done via the handset display and the 5603 4 Programmer or the 5603 4 Rack Charger The following settings are replaced during easy replacement e DECT registration User options including User ID e Contacts extension number is assigned to the new handset The following settings are not replaced during the easy replacement e Call list Maintenance Before Starting Easy Replacement Procedure 1 Checkthat both the old handset that is the handset to be replaced and the new handset that is the replacement handset are of the same device type
8. Press Save Answering The default setting for the handset is to use the Off hook key when answering a call The answering behaviour can be configured to answer the call automatically i e without pressing a key and or in loudspeaking mode you can to set the answering behaviour to any key If Any key is selected any keys except the On hook key and the Sound off key can be used to answer a call 43 Mitel 5603 Wireless Handset User Guide 44 Answering Key The answering key is by default set to Hook off 1 Select Answering 2 Select Answering key 3 Select Hook off or Any key 4 Press Back to save the setting Answering Behaviour Select Answering Select Answer behaviour Select Automatically and or Loudspeaking Press Change to change the setting The check box will be marked PF O Press Back to save the setting To remove the setting press Change check box will be unmarked Change the Menu Language 1 Select Language English Espa ol Spanish Fran ais French Nederlands Dutch Deutsch German Russki Russian 2 Press Back Note You can download one additional language via the PDM Device Manager See Software Upgrade and Additional Features on page 49 Seven languages are available for download Czech Greek Hungarian Polish Russian Slovakian and Turkish Change Owner ID The Owner ID is set to identify the handset
9. MiVOICE BUSINESS AND 5000 COMMUNICATIONS PLATFORMS IP DECT SYSTEM GLOBAL MITEL 5603 WIRELESS HANDSET USER GUIDE The information contained this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation MITEL The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation Trademarks Mitel is registered trademark of Mitel Networks Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged IP DECT System Global Mitel 5603 Wireless Handset User Guide Release 7 0 June 2014 Trademark of Mitel Networks Corporation Copyright 2014 Mitel Networks Corporation All rights reserved Table of Contents About Your Phone veis RE Bex p edi te tx cta eid es 1 Description of Your Handset 2 Features and Functions
10. Figure 7 Accessing Features Visible if enabled defined in the PDM WSM3 Visible if the Admin menu is activated Visible if the Admin menu is activated You require the DECT location license 24 Call Handling for the Mitel 5000 You can also use these features by pressing the R key on the handset during a call The following table lists the In Call menu features and associated feature access code methods In Call Menu under More Associated Feature Access Code Contacts Microphone off Hold New Call Release R4 Join RR 5 Answer Call Waiting R2 Call Swap R2 Switch R2 End Call R1 Hold 1 Press the More soft key 2 Select Hold Retrieve to put the call on hold Retrieve a Held Call 1 Press More 2 Select Hold Retrieve to retrieve the call Transfer 1 Press More 2 Select New Call 3 Dial the number to which you want to transfer the call and then press Call 4 Doone ofthe following tomake a blind transfer select Release to hang up and connect the other two parties to make a supervised transfer wait for an answer announce the transfer and then select Release to hang up and connect the other two parties e toterminate the transfer and return to the held call press More and then select End Call 25 Mitel 5603 Wireless Handset User Guide Conference To conference in another party while on a call 1 Press M
11. 30 Clip 3 D Dialling International number 14 E Earpiece 3 H Handsfree key 1 Icons 7 L LED indications 59 Loudspeaker 3 Loudspeaking 8 16 Index M Menu tabs 8 Microphone 3 Mute button 9 N Navigation Key 9 Number input mode 10 On Off button 9 Operating Area 53 Out of Coverage 53 P PIN code 43 R Ring signal muted 8 S Screen Saver settings 41 Signal strength 7 Speed dial 11 Standby mode date 7 time 7 user identity 7 T Text input mode 11 W Writing Text Numbers add space in text 11 pause 10 upper lower case 11 61 mitel com 60 virer GLOBAL HEADQUARTERS U S EMEA CALA ASIA PACIFIC Tel 1 613 592 2122 Tel 1 480 961 9000 Tel 44 0 1291 430000 Tel 1 613 592 2122 Tel 61 0 2 9023 9500 Fax 1 613 592 4784 Fax 1 480 961 1370 Fax 44 0 1291 430400 Fax 1 613 592 7825 Fax 61 0 2 9023 9501 FOR MORE INFORMATION ON OUR WORLDWIDE OFFICE LOCATIONS VISIT OUR WEBSITE AT MITEL COM OFFICES THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Mitel to be accurate as of the date of its publication is subject to change without notice Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains M MITEL design is registered trademark of Mitel N
12. beneath the display The function of each soft key is indicated by text in the display just above the keys In idle mode the soft keys can be used for specific functions defined by the user of the handset Volume Button A and v onthe Navigation key are used for increasing decreasing the earpiece headset and the loudspeaker volume Alphanumeric Keys abcaaxc2 def 3 jk 5 mnon o ce6e RIP 57 6 9 29 0 tuv 8 Space 0 Figure 5 Available Characters 1114 Note Depending on the selected menu language other characters can be available This means that the character order can differ from the table above In standby mode and number input mode Ashort press a key enter the digits 0 9 and the characters Enter a pause in number input mode by a long press on the key A pause is indicated by a P in the display Along press on the key changes the tone sender Tone sender on is indicated by a T in the display About Your Phone The keys 0 2 9 can be used for speed dialing Press and hold any of the keys to access a contact beginning with a specific letter For example to access a contact beginning with the letter A press and hold the key 2 and then press Call to speed dial In text input mode Ashort press on a key 0 9 displays the first available character on that specific key The ma
13. just above the keys Off hook key To answer a call to pre dial a number and as a short cut to the Call list Voice mail access A quick access to the handset s Voice mail Key lock and Upper Lower case Combined key lock and Upper Lower Case Space To add space between text Microphone Sound off key To turn on off audible signals in idle mode silencing the ring signal at incoming call and to turn the microphone on off during a call Note Incoming high priority messages will be indicated with a beep even when the handset is muted 10 Tactile indicators There are two tactile indicators to indicate the centre of the key pad On hook and On Off key Combined button to end a call to return to standby mode and to switch the handset on off by long press 11 Four way navigation key Navigation key with Left Right Up and Down During a call the keys Up and Down are used to increase and decrease the speaker volume respectively 12 Display The B W display is 28 mm wide and 35 mm high with backlighting 13 Headset connector The headset connector is for connecting a headset The connector is protected against dust by using the headset connector cover 14 LED Indicates incoming call messaging low battery and charging System dependent feature About Your Phone Features and Functions IMPORTANT The handset may retain small magnetic objects around the mo
14. the Call key to make the call Dial a Number from the Company Phonebook 1 Press the Menu soft key 2 Select Contacts 3 Select Call contact 4 Thelocal and company phonebook appears in the same list but the company names are indicated by a Locked entry icon in front of the name Select contact from list or search name number by entering characters in the Search field 5 Press or the Call key to make the call E Note you can to access the Company phonebook by pressing the soft key in idle mode Answer a Call The flashing LED accompanied by a ring signal and or a vibrating handset notifies you of calls The ring signal and vibrator can be disabled The calling party s handset number or name is shown The name will be shown if the calling party s handset number is stored in the local phonebook When a headset is connected to the handset the answering button on the headset can be used to answer the call Other answering methods can be specified in the Settings menu See the Mitel 5603 Wireless Handset Configuration Guide The answering methods are Automatically and Loudspeaking When Automatically is enabled all incoming calls will be connected automatically 1 This is a system dependent function 15 Mitel 5603 Wireless Handset User Guide Answer a Call When the signal sounds press 2 to answer the call or press the Soft key to answer the call in loudspeaking mode The
15. the audio performance is poor you can configure an own headset profile in the PDM See the Mite 5603 Wireless Handset Configuration Guide You can select profiles configured in the PDM using the handset menu 11 Mitel 5603 Wireless Handset User Guide Customizing Your Phone Switch the Handset On Off The handset is switched off 1 Press and hold On hook key 25 When pressing the On hook key the handset will vibrate and the display lights up 2 Awindow Switch on appears Confirm by pressing Yes The handset is in idle mode 1 Press and hold On hook key 25 2 Awindow Switch off appears Confirm by pressing Yes Turn the Audible Signal On Off A long press on in idle mode changes between ring signal on off The ak icon indicates a silenced handset Lock Unlock the Keypad Lock Unlock the Keypad in Idle Mode To prevent accidentally pressing keys and making a call the keys can be locked Lock Keypad Press NES and then Lock Unlock Keypad x9 Press 1 and then Yes Note You can answer close an incoming call while the keypad is locked If configured in the PDM you can to call an emergency call while the keypad is locked See the Mitel 5603 Wireless Handset Configuration Guide 12 Customizing Your Phone Lock Unlock the Keypad during a Call To prevent accidentally pressing keys you can lock them during a call This can be useful when a headset is used and the handset is attac
16. violate the FCC RF exposure guidelines and should be avoided Environmental Requirements Only use the handset in temperatures between 0 C to 40 C 32 F to 104 F Avoid exposing the handset for direct sunlight or close to other heat sources Avoid volume levels that may be harmful to your hearing Exposure to excessive sound pressure from a handset s earpiece or headset may cause permanently hearing loss Do not expose the handset to open flame e Keep the handset away from excessive heat and moisture Avoid sudden temperature changes to prevent condensation in the handset It is recom mended to put the handset into an air tight plastic bag until the temperature is adjusted for example when entering or leaving a cold heated building on a warm cold day Protect your handset from aggressive liquids and vapors handset may retain small metal objects around the mouth cap or ear cap region Keep the handset away from strong electromagnetic fields Do not place cold handset in a charger Chemical Resistance The alpha and numeric characters printed on the exterior of the handset have been tested and found resistant to chipping fading or wearing off when the handset is treated with common cleaners and disinfectants or perspiration The following chemicals have shown no harmful effect e 3 Hydrochloric Acid e 70 Methylated Ethanol 60 Chlorhexidin 0 5mg ml Acetone can be damagi
17. 4 in the handset header bar and an Updating handset message is displayed in the active area During the update a message is displayed to indicate that an update is in progress as shown in figure 9 The OK soft key can be selected to close the message 11 00 2013 03 06 System Updating handset Figure 9 Handset Update while in Charger If the handset removed from the charger and used the update is suspended and resumed when it is returned to the charger When the update is complete a Handset is updated message is displayed to indicate that the handset is available for use as shown in figure 10 Select the OK soft key to close the message 49 Mitel 5603 Wireless Handset User Guide uill 11 03 2013 03 06 System A Handset is Updated Figure 10 Update Completed while in Charger 50 Troubleshooting Troubleshooting This section contains information on how to solve common operational problems and warnings you may receive Go through the following lists if you encounter any problems If this checklist does not solve the problem contact your system administrator If others have similar problems there may be a system error Operational Problems Fault Probable cause Action or comment No display The battery level is low Charge the battery The screen saver is setto Black also Change the screen saver setting in call as described in Screen Saver on The handset is
18. 5603 Note You can perform Easy Replacement between different product licenses that is Basic and Advanced The new handset s product license is not replaced by the old handset s variant license during the procedure 2 Make sure that the handset batteries are charged before starting the easy replacement procedure 3 Switch off the new handset by long pressing gt Easy Replacement Procedure During the Easy Replacement procedure the LEDs of the handset and the charger follow the same LED indications This means that if the old handset has a broken display the LED indications on the charger and on the handset can be used to follow the replacement procedure Before and after easy replacement the LEDs may have different LED indications For more details See also LED Indications during Easy Replacement on page 59 IMPORTANT Never remove a handset from the charger until the instructions in the display or the LED tells you to do so see status on the LED if the display is broken If an error is indicated you may want to remove the handset See Troubleshooting on page 51 for further instructions After you place the old handset in the charger you must place the new handset in the charger regardless of whether the replacement was successful or not Failing to do so may result in malfunction and the new handset will need servicing 57 Mitel 5603 Wireless Handset User Guide 58 Figure 14 Easy Replacement Procedu
19. Callback is only applicable if defined in the PDM Device Manager 40 Navigate the Menu Select Headset Profile 1 Select Headset 2 Select Mic on boom Mic on cable or Customized headset profile 3 Press Select Display Settings Contrast 1 Select Display 2 Select Contrast 3 Adjust the contrast by using the A and w on the navigation key 4 Press OK 5 Press Back Screen Saver The screen saver can be set to one of the following settings Information Displays status and identification information while the handset is idle Black The screen is black when the handset is idle Black also in call The screen is also black when the handset is in call To set the screen saver 1 Select Display from the handset menu 2 Select Screen saver The current setting is displayed under Screen saver 3 Select Information Black or Black also in call 4 Press Back Note When charging the handset in an advanced charger or rack charger information is replaced by the large license indicator shield When in the desktop charger it is the same as when out of the charger Note When the handset with the screen saver set to Information is in a charger the Owner ID is displayed even if the handset switched off This simplifies identification when many handsets are in a charging rack Time amp Date Settings The time and date displayed in the handset cannot be changed by
20. ERR ES V eq HH nd 44 SySI ITI elt Miers su Lig e gei m dede etd 45 Advanced 48 Admin St te avails 48 Clear Lists in Charger 48 System 0 49 Software Upgrade and Additional Features 49 Handset Updates via Charging 49 Troubleshooting 51 Operation 1 53 Accessibility and Voice Quality 53 Maintenances Actes met tee Aba Strano E dE 54 Maintenance of Batteries 54 5603 Wireless Handset User Guide Battery Warnings icr eX Re ERR e RE RADAR ROT de CRT RR 54 Charge the Battery er Ep Ve x wee eels 54 Replace the Battery 54 Attach the Hinge type 2 2 55 Attach the Swivel type Clip 1 56 Easy Replacement
21. Menu 1 Enter the menu by pressing the Menu soft key 2 Select Es in the menu 3 Press Select Call List The 25 last received dialed or missed calls are stored in a call list If a number occurs more than once the last time stamp together with the total number of occurrences is shown Note If supported by the system the number s contact name can be displayed in the call list 1 Select Call list and step with A and v to scroll in the list The Call list can also be opened by pressing in idle mode Dial number from Call list 1 Select a number to call 2 Press Call to dial View the Time of a Call 1 Press More 2 Select Time of call The time and date appears Edit Number from Call list 1 Press the More soft key 2 Select Edit number Save Number 1 Press the More soft key 2 Select Save number Delete Entry from the Call list 1 Press the More soft key 2 Select an entry to delete 3 Select Delete 4 Select Yes to delete the entry from the list Navigate the Menu Delete all Entries from the Call list 1 Press the More soft key 2 Select Delete all 3 Select Yes to delete all the entries from the list Missed Calls A missed call is by default indicated by a Missed call dialog window but it can be disabled in the handset via PDM Device Manager 1 Select Missed calls 2 Step with the A and v to scroll in the list 3 Press Call to
22. PED from the user in the IP DECT Base Station if the IPED was pre programmed for the user If the handset is configured as a Hot Desk handset then Please Login appears for the user to enter hot desk information Subscribe Handset in IP DECT System Manually To subscribe an IP DECT system manually the Park Portable Access Right Key and Ac Authentication code related to the system are needed Contact the system administrator for more information If the handset subscribes to an additional system it must also be added manually Note The PARK code may not be required if there is no alien DECT system within the coverage area The IPEI IPED code is a unique code which has been assigned to the handset See also Admin Menu on page 48 1 Select System 2 Select Subscribe 3 Enter System name optional If no system name is entered the default name will be used That is System A System B depending on which system name is free 4 Press Next Enter PARK code max 31 digits The PARK code may not be required if there is no alien DECT system within the coverage area 6 Enter AC code Press Next An information text Protection on appears 7 Select Yes if the new system needs to be protected It is not possible to delete a protected subscription from the System menu Navigate the Menu 8 Press OK A searching mode starts Unsubscribe System Select Unsubscribe Select the system to u
23. after the soft key for Loudspeaking icon has been pressed Pressing this icon will turn off the loudspeaker Key lock icon indicates a locked keypad Locked entry icon indicates that the contact cannot be edited or deleted by the user Phone lock icon indicates a locked handset Headset icon indicates that a corded headset is connected to the handset Outgoing call icon is added to all outgoing calls in the call list Incoming call icon is added to all answered calls in the call list Missed call icon is added to all missed calls in the call list Missed call icon is added in the status bar This icon remains until the Call list is opened PDM Device Manager communication icon is visible when handset is communi cating with PDM Device Manager via advanced charger Voice mail icon indicates that new voice mail has been received Menu icons The Contacts menu contains all names numbers in the local phonebook In addition a company phonebook with up to 500 entries can be downloaded to the phone via the PDM you can to access a central phonebook from the Contact menu About Your Phone The Calls menu contains call lists call time and call services Call services is configured in the PDM The Settings menu contains personal handset settings such as changing the ringer volume selecting language etc This feature is sys
24. by default but can be configured to access the Central Phonebook or the Contacts menu instead The Soft key is configured in the handset using PDM Device Manager See the Mitel 5603 Wireless Handset Configuration Guide Icons Signal strength icon is visible in the upper left corner The staples shown in display Ail depends on the signal strength Full battery icon appears in upper right corner The Low battery icon appears when the battery has 10 or less remaining capacity left In addition warning signal sounds every minute the LED flashing orange and the window Battery low Charge appears Mitel 5603 Wireless Handset User Guide The Empty battery icon is flashing when the battery has 595 or less remaining capacity left In addition a warning signal sounds every second the LED flashing red and the window Battery empty Shutting down appears Sound off icon appears when the Sound off key is pressed and the handset with the in charger function Sound off enabled is placed in a charger The Volume 0 Silent icon is displayed when the volume has been set to Silent Microphone off icon indicates a silenced microphone It appears after a long press on the Sound off key during a call Loudspeaking icon appears in the soft key bar during a call Pressing this icon will turn on the loudspeaker S 9 5 Loudspeaking off icon appears
25. call back As in Call list there is a More soft key which can be used to view the time date of the call edit the received number add to contacts and delete received numbers See Call Liston page 36 for information about the functionality in the More soft key Note If supported by the system the number s contact name can be displayed in the list Call Time The total time of the previous call and last call appears by selecting Call time Contact Menu 1 Enter the menu by pressing the Menu soft key 2 Select in the menu Call Contact Note Is it also possible to access Call contact by pressing the soft key in idle mode 1 Select Call contact 2 Select contact from the list or enter name or number in the search field 3 Press or Call you can to edit the contact by selecting View More Note that it is not possible to edit a company phonebook contact The company contacts are indicated by a Locked entry icon in front of the name 37 Mitel 5603 Wireless Handset User Guide 38 Add Contact 1 Select Add contact Add New Contact Select New Select Add and enter the name of the contact See Alphanumeric Keys on page 10 Press OK Select Work number Mobile number or Other number Press Add o0 F Enter the numbers you add tone T or pause P in phone numbers by pressing the Space key 5 times or 7 times respecti
26. charger during Easy Replacement this error indication appears Change to the correct handset 2 The charger has found that Easy Replacement does not work Change back to the new handset LED is flashing red long flash 800 ms on 100 ms off Error during Easy Replacement Both telephones need to be sent for service 52 Operation Notice Operation Notice Accessibility and Voice Quality The base network is not always available If you do not get in contact with your system contact your system administrator For best voice quality avoid positioning near computer radio or similar equipment Operating Area You can only use your handset in the area that is covered by your system Outside this area you will loose contact with the system The signal strength icon will be low and Searching will be displayed Out of Range When you leave the system s coverage area a short beep will sound and the text Searching will appear in the display The out of range beep will be repeated every minute for 30 minutes You can turn the sound off by long pressing When re entering the coverage area it take couple of minutes before the handset automatically has registered into the system 53 Mitel 5603 Wireless Handset User Guide Maintenance Maintenance of Batteries 54 Battery Warnings The Low battery icon appears when the battery has 1096 or less remaining capacity left In addition a warning signa
27. d announce the page Group Page Group Paging allows you to page a group of telephones through their built in speakers 1 Press the More soft key 2 Press Direct Group 3 Doone ofthe following e To page your prime page group press To page a specific page group dial the page group directory number 4 Speak to the dialed party after the tone Loudspeaker Page 1 Press the More soft key and then press Loudspeaker Page 2 Dialthe paging zone number if required 3 Wait for ringback and announce the page Note Ask your Administrator for the paging zone number 23 Mitel 5603 Wireless Handset User Guide Call Handling for the Mitel 5000 CP Q Tip These feature descriptions apply to the use of the 5603 Wireless Handset on the Mitel 5000 CP Release 6 0 and higher During a call you may need to use features such as Hold Transfer Conference and Call Swap You access these features during a call by pressing the More soft key It displays the In Call menu depicted in the following image Note These options are visible if the Mitel 5000 menu template has been installed on the 5603 Wireless Handset The default menus reflect the features that operate with MiVoice Business Microphone on off Contacts New Call Switch End Call Hold Retrieve Release Call Swap Join Answer Call Waiting DTMF DECT Info Location Info General purpose name 1 General purpose name 10
28. de PUIG a Gall Ee tele dee RUE ae i eu vu oe que 16 Adjust the Volume during a Call 2 16 Open Contacts during the Call 16 Turn the Microphone on off during a Call 16 Start a New Call during Conversation 17 Call Handling for MiVoice Business 18 las ESPECIE 19 WRANSTOM us ih etta ate 4 aot i fs ete t ted asd ated xs 19 Gonference E PC dee LEN CERERI weis 20 Answer Gall Waiting vn 20 Callback vn cp 21 Uae eee sate aah ak eters mach een tee test E Mead dae DE 21 Advanced Features for MiVoice Business 22 Gall Forward eu et PITE Red qe MEME eria eii buic 22 Gall Pickup NEL 22 Do Not Disturbi ue LER Pena ER EE 23 Direct Page RIE ee 23 Group Page err el eq d pe aee det ed ed p at ui da ae 23 Loudspeaker Page 2 x WERBEN Et 23 Call Handling for the Mitel 5000 24 Hold el
29. defective page 41 Contact system administrator No ringing The sound off icon is on or ringer Long press the Sound off key or volume set to silent or the handset is defective increase volume or contact system administrator Error or Warning Messages Display shows Probable cause Action or comment No access The network is in range but no access rights Switch handset off and then switch it on again or contact system administrator No System The handset beeps once a minute during max 30 minutes with a low tone followed by a high tone if enabled the vibrator also follows the beeps The handset is out of coverage or handset is defective Stop the beep with the Sound off key and go into range Note When re entering the coverage area it can take a couple of minutes before the handset automatically has registered into the system or contact system administrator SERVICE required options corrupt The handset is defective Select reset option on the middle soft key if available or if no reset option is available or fault does not resolve the handset needs repair Note Display message only shown in English Page 1 of 2 51 Mitel 5603 Wireless Handset User Guide Display shows Probable cause Action or comment SERVICE required Invalid IPDI Note This display message is only shown in English Easy replacement procedure
30. e handsets extension number and are registered in the IP DECT system see the corresponding manual for the IP DECT system handset is not subscribed to any systems handset software is version 4 0 2 or greater 1 If needed switch off the handset by pressing 5 2 Switch on the handset by pressing 3 Select language to be used or press Cancel If Cancel is pressed the default language English will be used 45 Mitel 5603 Wireless Handset User Guide 46 4 The handset starts to search for IP DECT systems and will subscribe to the system when it is found Note If no system is found within 2 minutes or Cancel is pressed the handset s subscription menu is displayed Continue with step 5 in the procedure Subscribe Handset in IP DECT System Manually on page 46 for more information Notes about Subscribing Handsets and Hot Desking If the handset is subscribed but not registered with MiVoice Business or 5000 CP the handset will display the following message Please login e When subscribing the handset to the IP DECT Base Station enter the leading 05 of the PARK code Removing the 0 will prevent subscription After registering the handset with MiVoice Business or the 5000 CP using the System ID Extension and auth password the Please Login message is removed from the handset e f you are unable to subscribe the handset ask the administrator to remove the handset I
31. e To access the Call Services menu 1 Enter the menu by pressing the Menu soft key 2 Select in the menu 3 Press Select Call Forward To set Call Forwarding 1 2 3 4 5 Press the More soft key Select Call Forward Enter the extension number to which you want to forward your calls Press Call Listen for a confirmation tone and then hang up To cancel Call Forwarding 1 Press the More soft key 2 Select Call Forward Cancel 3 When you hear a re order tone press 25 to hang up Forwarding is cancelled Call Pickup To answer a call that is ringing at another station in your Pickup Group 1 Press the More soft key 2 Select Call Pickup 3 Answer the call 22 Advanced Features for MiVoice Business Do Not Disturb To activate Do Not Disturb 1 Press the More soft key 2 Select Do Not Disturb 3 When you hear a re order tone press 29 to hang up To deactivate Do Not Disturb 1 Press the More soft key 2 Select Do Not Disturb Cancel 3 When you hear a re order tone press 25 to hang up IMPORTANT Do not select an option from the active call menu during any of the Paging features The options are not applicable and your call will be terminated if selected Direct Page Direct Paging allows you to page a party through the party s handsfree speaker 1 Press the More soft key 2 Select Direct Group Page 3 Dial the extension number an
32. e other two parties e toterminate the transfer and return to the held call press More and then select Call Swap 19 Mitel 5603 Wireless Handset User Guide Conference To conference with another party during an active call During a call press the More soft key Select New Call to put the current call on hold Dial the number of the third party Wait for an answer Press More and then select Join to conference all the parties together Answer Call Waiting 20 Note Depending on system setup and configuration Call Waiting may be handled in one of two different ways Method 1 While on a call you hear a call waiting beep 1 Press the More soft key 2 Press Answer Call Waiting to answer the incoming call Method 2 If a second caller calls during a phone call the handset will beep and display the text Internal call for internal callers and External call for external callers The handset will also show the name or phone number of the second caller To answer the second caller 1 Press the soft key Accept The text Switch briefly appears on screen and the handset transfers to the second call The first call is put on hold When finished speaking with the first caller select the More soft key Select End Call The second call is closed and the first call is retrieved Note It is possible to reject a second call by pressing the Decline soft ke
33. ec eec A le ag ud ter tte slt i 25 TT 25 Goriference sect enr pea eo CER Ai a EI dq e guise 26 Answer Gall E RD ed 26 Advanced Features for the 5000 CP 27 Gall Op rator sudes LI LI RU eub p E e ue 27 ASsiStahlt 2 e ee ee te xa E oe 28 Reverse Transfer osse e cv do exeo deae enm Yes Rod ene D Rod Yn Ras 28 PX Pee a pew Bae Sia a oe Meee 29 Receive a Voice nies Ohad ete 29 Check the Voice Mail Inbox 29 GOMACTS others D ONE ree eios Eaten fet ree eure AN 30 Navigate the 31 Enter Exit the Menu Mode 31 Table of Contents Men TE68 d E E dau 32 v a e dod hi i e de AR E in EN RR 32 Contacts Mc 33 b Er Ee e e m io a EN 34 ESL MEET PEE 35 Gall Menu uius etd a ale els dh
34. ehaviour Hook off Any key Automatically Loudspeaking Francais Nederlands English etc 34 No action Switch off Redirect Sound off e Change system gt Subscribe gt e Unsubscribe gt Rename system gt Priority gt Automatically System 1 System 2 Off Navigate the Menu In Call The In Call menu can be reached during an ongoing call by pressing the More soft key Some functions are always provided and others may be made available by the administrator via the PDM Device Manager To use a function navigate the In Call menu to highlight the required function and then press the Select soft key Note If configured in the PDM Device Manager any of the predefined emergency numbers can be called while the handset or the keypad is locked When calling from a locked handset you can access the Microphone on off function only from the In Call menu During an ongoing emergency call you cannot access the In Call menu Microphone on off e Contacts e Call gt e New e Phonebook access gt e Cancel gt Hold Retreive Release e Call Swap Join e Call Back Answer Call Waiting e Call Park e DTMF Visible if enabled defined in PDM Device Manager 35 Mitel 5603 Wireless Handset User Guide 36 Call
35. etworks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2014 Mitel Networks Corporation All Rights Reserved
36. h by Name 1 Select Search by name 2 Enter first name and or last name 3 Press Search The search result will be displayed Search by Number 1 Select Search by number 2 Enter the number 3 Press Search The search result appears View Last Search Result Select Last result Only the last result will be displayed 39 Mitel 5603 Wireless Handset User Guide Settings Menu 1 Enter the menu by pressing the Menu soft key 2 Select in the menu Sound and Alert Settings Adjust the Ringer Volume 1 Select Sound amp Alerts 2 Select Volume 3 Adjust the volume by using A and w on the navigation key 4 Press Back to save the setting Select Ring Signals 1 Select Ring signals 2 Select Internal call External Call or Callback 3 Press Select 4 Selectring signal You can listen to the selected ring signal by pressing the Play soft key The ring signal will be repeated until the Stop soft key is pressed 5 Press Select Turn the Vibrator on off 1 Select Vibrator alert 2 Select On On if silent i e the vibrator is on when the handset is muted or Off 3 Press Select 4 Press Back to save the setting Set the Key Sound This means that every time a key is used a low sound is heard 1 Select Key sound 2 Select Silent Click or Tone 3 Press Back You can listen to the key sound by pressing the Play soft key 1
37. he charger within the temperature range of 5 C 40 Caution Onlyusethe provided power supply See the 5603 5604 Programmer Installation and Operation Guide Rack Charger The Charging Rack charges six 5603 5604 5607 5624 handsets simultaneously and is used for charging only For more information see the 5603 5604 5607 5624 Hack Charger Installation and Operation Guide Contacting Emergency Services If configured in the PDM Device Manager any one of up to five predefined emergency numbers can be called even if the handset or keypad has been locked For additional information see sections Phone Lock Settings on page 42 This handset like any wireless phone communicates using radio signals As with any wireless phone you may not be able to establish a connection under all conditions therefore you should not rely solely on a wireless telephone for essential emergency communication The key lock About Your Phone feature disables the handset keypad and prevents the accidental dialing of numbers that may result in nuisance calls It also prevents accidental calls to emergency services numbers like 911 999 or 112 To disable the key lock feature press the key and then press Select Currently mobile IP phones do not support Enhanced 911 E911 operation If emergency services are required it is necessary to keep the system administrator and location database up to date Tips for your Comfort and Safet
38. he setting Phone Lock Settings Activate the Automatic Key lock 1 Select Locks 2 Select Automatic key lock 3 Select On for activation of automatic key lock Note A call can be answered or ended while the keypad is locked If configured in the PDM Device Manager any of the predefined emergency numbers can be called while the keypad is locked See the Mitel 5603 Wireless Handset Configuration Guide Navigate the Menu Activate the Phone Lock The handset can be protected for unauthorized use If this function is activated a PIN code has to be entered at power on or when the handset is placed in a charger this behaviour will first be activated when the handset is placed in the charger The default phone lock code 0000 can be changed to any 4 8 digit personalized code Note If configured in the PDM Device Manager any of the predefined emergency EA numbers can be called while the handset is locked See the Mitel 5603 Wireless Handset Configuration Guide 1 Select Locks 2 Select Auto phone lock 3 Select or On in charger 4 Enter a PIN code 5 Press If the PIN code is forgotten it can be removed by your distributor Deactivate the Phone Lock 1 Select Locks 2 Select Auto phone lock 3 Select 4 Enter a PIN code 5 Press OK Change PIN Code 1 Select Change PIN code 2 Enterthe old PIN code 3 Press OK 4 Enter new PIN code twice 5
39. hed to a pocket or belt Lock keypad 1 Press 4 2 Press Lock Unlock keypad 1 Press 2 Press Yes Lock Unlock the Handset You can protect the handset from unauthorized use If you enable this function you must enter a PIN code to switch on the handset to answer calls You can change the default phone lock code 0000 to any 4 8 digit personalized code 1 Press Menu Select Settings ES Select Locks Select Phone lock Select Auto phone lock o a FF Select On in charger or Off Note If configured in the handset any of the predefined emergency numbers can be called while the handset is locked See the Mitel 5603 Wireless Handset Configuration Guide 13 Mitel 5603 Wireless Handset User Guide Making and Answering Calls Make a Call 14 Pre Dial 1 Enter the number 2 Press c or Call to get the line The number is shown on the display while dialling If required press Clear to erase the number You can use the Navigation key to step and add delete a digit in the middle of a number You can turn on the tone sender in a pre dialed number by making a long press on An international number can be dialed from the handset by entering a character followed by the country code and local number To enter the character long press the 0 key until the character is shown in the display Note The character cannot be entered and internati
40. ice guided configuration portal that provides easy to use remote access to the following phone configuration options Dynamic Extension Express e DND e Manual Call Forwarding e Meet Me Conferencing To use Config Assistant Access the Call Services menu e Select Config Assistant Follow the voice prompts to make the changes to the required features Reverse Transfer 28 You can use Reverse Transfer Call Pick Up to answer calls that are ringing or holding at other extensions For example if you receive a call while you are away from your desk you can pick up the call from another extension To use Reverse Transfer 1 Access the Call Services menu 2 Select Reverse Transfer 3 Dial the extension or hunt group number where the call is ringing or holding The call is transferred to the phone you are using and you are connected to the caller Voice Mail Voice Mail Receive a Voice Mail When a new voice mail is received the message alert signal sounds and the voice mail icon appears in the status bar The new voice mail notification is also displayed a window Check the Voice Mail Inbox Check the voice mail s by pressing Call from the window If Close is selected you can dial the Voice Mail by a long press on digit key 1 when in standby mode Follow the given instruction in the Voice Mail Note In case the following message is shown Voice mail number not defined the voice ma
41. il number needs to be configured to the voice mail button Contact your system administrator 29 Mitel 5603 Wireless Handset User Guide Contacts 30 The handset has a local phonebook with 250 entries where names and numbers freely can be added deleted and edited by the user The phonebook lists all names in alphabetical order where three numbers can be added for each contact that is work number mobile number and other number For more information on how to add edit or delete a contact See Contact Menu on page 37 In addition a company phonebook with up to 500 entries can be downloaded to the phone via the PDM See Software Upgrade and Additional Features on page 49 The company phonebook name and numbers cannot be edited or deleted by the user The phonebook lists all names in alphabetical order The local and company phonebook appears in the same list but the company contacts are indicated by a Locked entry icon in front of the name The company contact includes work number only See Dial a Number from the Company Phonebook on page 15 for more information The local and company phonebook can also be accessed by pressing the soft key in idle mode you can to access a central phonebook See Dial a Name from the Central Phonebook on page 15 The user then sends a request to a messaging server with the first characters entered and the messaging server will return a list of names and numbers that matches the
42. l sounds every minute the LED flashing orange and the window Battery low Charge now appears The Empty battery icon is flashing when the battery has 595 or less remaining capacity left In addition a warning signal sounds every second the LED flashing red and the window Battery empty Shutting down appears During a call only the corresponding battery warning signal will notify the user The warning signal cannot be silenced during a call When not in call the warning signal can be silenced by pressing Charge the Battery Place the handset in the desktop charger or in the rack charger The battery is being charged when the LED on the handset is steady orange When the battery is fully charged the LED will be green An animated battery icon B is also shown in the display indicating charging by starting with its current charge and ending with the full charge A filled battery icon indicates a fully charged battery Note Only use the prescribed chargers for charging Replace the Battery If the standby time for the handset becomes too low the battery should be replaced by a new one Please contact your system administrator or your supplier for information about new batteries Attach the battery as described inthe illustration below The battery is easy to replace It is attached inside the battery lid and is connected to the handset in such a way that no miss contact is possible Maintenance
43. mation DI menu in idle mode press the keys containing DI that is 34 To view the IPEI IPDI directly press 06 See the table below Information Code Software version 344 Hardware version 4 IPEI IPDI 34 or 06 User ID 4 Clear Lists Charger 48 Via PDM Device Manager you can set a parameter that will clear call lists that have been stored in the handset When the parameter is activated to the handset the lists will be deleted when placed in a charger This is primarily useful to shift workers who share the same phone See also the Mitel 5603 Wireless Handset Configuration Guide System Handling System Handling Software Upgrade and Additional Features Software and options in the 5603 handset can be upgraded by using the PDM or the WSM See the Portable Device Manager Installation and Operation Guide or the WSM Installation and Operation Guide Examples of additional features that can be downloaded configured via PDM Device Manager Company phonebook Downloadable languages Refer to the Mitel 5603 Wireless Handset Configuration Guide for more information To view the handset s software version enter 34 in standby mode Handset Updates via Charging Rack From time to time users are instructed to leave their handsets in a central charging rack to allow the handset to be updated with new features and functions An ongoing update is indicated by the
44. name number of the calling party appears if calling line information is available End a Call Press to end the call The duration of the call is shown in the display The total time of the call can also be retrieved from the Calls menu Call time During a Call 16 Note Some of these functions are system dependent The options are set up in the Portable Device Manager PDM See the Mitel 5603 Wireless Handset Configuration Guide and Portable Device Manager PDM Installation and Operation Guide If configured in the PDM Device Manager you can call an emergency call while the handset keypad is locked During the ongoing emergency call the soft key More and the soft key R are disabled Adjust the Volume during a Call On the navigation key press A and w to increase and decrease the volume respectively The handset will now store and keep the new volume level Open Contacts during the Call 1 Press the More soft key during the call 2 Select Contacts 3 Press Select 4 Select Call contact for searching alocal or company phonebook contact or select Central phonebook for searching a central phonebook contact Press Select 6 Select or search contact Note You can call the selected contact by pressing Call When calling the contact the first call will be put on hold See also Start a New Call during Conversation on page 17 Turn the Microphone on off during a Call 1 Press the M
45. ng to the plastic casing of the handset and should not be used About Your Phone Icons and Text in the Display All functions and settings available to the user are shown as icons and text in the display The icons and text in the display indicate functions and settings to which you have access The display normally displays date and time the Owner ID and handset number The Owner ID can manually be set by the user Figure 3 Display Configuration in Standby Mode The Status bar 1 is used for icons which give the user information about signal strength missed calls new messages phone lock key lock sound off time and battery status This row is always visible in all screens The Header bar 2 displays the current date headset connection and system connection The Active area 3 is used for information such as the name of the system to which the handset is connected A user identity provided from the system and or an Owner ID can also be displayed if configured in the Settings menu This is also the area for window text for example missed calls or to confirm an action The Scroll bar 4 is placed to the right of the Active area It becomes visible when a menu Screen has more than six menus or if the complete text in a message cannot be displayed on the screen simultaneously The Soft key bar 5 is used for Soft keys that are located just beneath the display The middle Soft key is configured to access the Contact list
46. not followed correctly or failure during easy replacement procedure Send the handset for service Enter PIN code The handset s lock is activated Enter the required PIN code If PIN code lost enter new via PDM or do a factory reset via PDM Battery low charge now The battery level is low Charge or replace the battery Phonebook is not available at the moment The phonebook does not respond not available at the moment Try again later or if fault persists do a factory reset via admin menu or PDM Voice mail number not There is no Voice mail number Define a Voice mail number via defined defined in the handset PDM Could not encrypt connection The parameter Encryption Required is enabled in the handset in combination with 1 Unencrypted base station s and or 1 Disable the Encryption Required parameter in handset and or 2 Enable the encryption in the base station s and or 2 Unsupported base station s Note If base station s is used the software version must be 3 1 x or later 3 Use supported base station s Ask your supplier Page 2 of 2 LED Error Indications See also chapter LED Indications during Easy Replacement on page 59 LED is flashing red quick flash 100 ms on 800 ms off 1 lfathird handset that is another handset than the old the replaced handset and new the replacement headset handset is inserted into the
47. nsubscribe in the list Press Select A O N m Press Yes to unsubscribe the system Otherwise press No Rename System You can change the name of the system in the handset Select Rename System Select the system to rename Press Edit Enter new name gt Select Save Priority The default order of priority is the order of entered subscriptions This means that the first subscribed system has the highest priority This list can be edited by the user You can set the Systems in priority by moving them up or down in the list Note This is used in combination with system set to be Automatic See Change System on page 45 1 Select Priority 2 Changethe priority if required by selecting Up or Down The priority will be saved when Back is selected 1 Itis not possible to unsubscribe a protected system via the System menu The unsubscripiton must be made via the Admin menu or the DECT system 47 Mitel 5603 Wireless Handset User Guide Advanced Functions Admin Menu The handset has a hidden menu for system administrators See the Mitel 5603 Wireless Handset Configuration Guide The Admin menu contains Software and hardware information licence information IPEI IPDI and User ID DECT link and system information Fault logging Centralized Management status Enhanced system menu with ability to alter protection Factory reset option For quick access to the Device Infor
48. onal numbers cannot de dialed in the following circumstances Ifthe 0 key has been configured as hot key handset has been set up to perform advanced functions normally used by a system administrator as described in Admin Menu on page 48 Dial a Number from the Call list 1 Press c when in idle mode or press Menu select Calls and then select Call list 2 Select a number 3 Press c or Call to dial The number can be edited before the call is started Press More and select Edit number Dial a Number from the Contacts 1 Press the Menu Soft key 2 Select Contacts 3 Select Call contact 4 Selectcontact from list or search name number by entering characters in the Search field 5 Press or Call to make the call Dial a Number from the Local Phonebook 1 Press the Menu soft key 2 Select Contacts Making and Answering Calls 3 Select Call contact 4 Selectcontactfrom list or search name number by entering characters in the Search field 5 Press or Call to make the call Note you can to access the Local phonebook by pressing the soft key in idle mode Dial Name from the Central Phonebook Press the Menu soft key Select Contacts Select Central phonebook Select Search by name Enter the first name and or last name the whole name does not have to be entered Press Search NO FP ND Press lt or
49. ore 2 Select New Call to put the current call on hold 3 Dial the number of the third party 4 Press Call 5 Wait for an answer 6 Press More 7 Select Join Answer Call Waiting While on a call if you hear a call waiting beep 1 Press More 2 Press Answer Call Waiting to answer the incoming call The new call is now connected and the first call is on hold 26 Advanced Features for the 5000 Advanced Features for the 5000 CP Q Tip These feature descriptions apply to the use of the 5603 Wireless Handset on the Mitel 5000 CP Release 6 0 and higher The following features are available from the Calls gt Call services menu e Call Operator e Config Assistant Reverse Transfer These features are visible if the 5000 CP menu template has been installed on the 5603 Wireless Handset The default menus reflect the features that operate with MiVoice Business It may be necessary to re program the feature access codes to match the codes used on the 5000 CP To access the Calls gt Call Services menu 1 Enter the menu by pressing the Menu soft key 2 Select 5 the menu 3 Press Select The Calls menu is displayed 4 Select Call Services Call Operator To call your switchboard operator e Access the Call Services menu e Select Call Operator 27 Mitel 5603 Wireless Handset User Guide Config Assistant Configuration Assistant allows you to access this vo
50. ore soft key during the call 2 Select Microphone off 3 Press Select Making and Answering Calls The icon indicates silenced microphone This means that the other part an ongoing call cannot hear you To turn the microphone back on do as follows 1 Press the More soft key during the call 2 Select Microphone on 3 Press Select You can to turn the microphone off on by a long press on Start New during Conversation 1 Press the More soft key during the call Select New Call Press Select 2 3 4 Enter number or press to access the phonebook 5 Press 1 Visible if defined in the PDM 17 Mitel 5603 Wireless Handset User Guide Call Handling for MiVoice Business 18 The In Call menu displays a list of functions that can be accessed during a call To see the available functions press the More soft key Some functions are always provided and others may be made available by the administrator via the PDM Device Manager To use a function navigate the In Call menu to highlight the required function and then press the Select soft key Note If the handset is configured via PDM Device Manager any of the predefined emergency numbers can be called while the handset or the keypad is locked When calling from a locked handset only the Microphone on off function in the In Call menu can be accessed However the entire In call menu is accessible when calling f
51. re using the 5603 Programmer On the new handset press and hold Note Do not release until you are instructed to do so 2 Put the new handset in the charger 3 When the text Start phone replacement appears release Press Yes left soft key The text Follow the instructions Each step can take several minutes appears in the display Press OK left soft key 4 5 When the text Please insert old phone in charger appears replace the new handset with the old handset The handset can either be switched on or off Note If the rack charger is used the same charging slot has to be used for both handsets The handset will be restarted and after a few seconds the text Saving settings Do not remove phone from charger appears The charger LED changes to slow orange flashing IMPORTANT If the old handset cannot communicate with the charger put the new handset in the charger to restore its settings that is the handset s IPDI If this step is not performed the new handset must be sent for service The old handset s settings might be transferred to the new handset by using PDM See the 5603 Wireless Handset User Guide 6 7 When the text Please insert new phone in charger appears replace the old handset with the new handset The text Restoring settings appears IMPORTANT Do not remove the handset while the text Restoring settings appears 8 When the text Phone successf
52. rked character is selected after a timeout or when another key is pressed To change to upper lower case press the key before entering the character The key can also be used to display only the digits To add space in the text make a short press on key 0 first character entered when adding editing a name in the Contacts menu will be an upper level character followed by lower level characters unless the key is pressed before entering the character To switch between Abc ABC abc and 123 the key is pressed Along press on the key displays special characters Headset If you will use your handset frequently we recommended you use a headset so you have both hands free The headset comes in two versions microphone integrated in the cable and microphone on a boom In order to achieve optimal audio quality with your headset we recommend you select the corresponding headset profile See the Mitel 5603 Wireless Handset Configuration Guide for more information The default setting is microphone on a boom that is the audio is optimized for using a headset with microphone on a boom You can change the headset profile in the menu as follows 1 Enter the menu by pressing the Menu soft key Select Settings Press Select Select Headset Select the corresponding headset profile from list DN Press Select If the pre configured headset profiles do not match the headset in use or
53. rom a handset with locked keypad Microphone on off e Contacts e Call gt New e Phonebook access gt e Cancel gt Hold Retreive Release Call Swap Join e Call Back e Answer Call Waiting Call Park e DTMF Figure 6 Accessing Features Visible if enabled defined in PDM Device Manager Call Handling for MiVoice Business You can also use these features by pressing the R key on the handset during a call The table below lists the In Call Menu features and the associated feature access code method In Call Menu under More Contacts Associated Feature Access Code Microphone off New Call Hold Retrieve Release R4 Call Swap R2 Join RR 80 Backl 5 Answer Call Waiting R2 Call Park RR 7 Hold 1 During acall press the More soft key 2 Select Hold Retrieve to put the call on hold To retrieve the Held Call 1 Press the More soft key 2 Select Hold Retrieve to retrieve the call Transfer During the call press the More soft key Select New Call 1 2 3 Dial the number to which you want to transfer the call and then press the Call soft key 4 Do one of the following tomake a blind transfer select Release to hang up and connect the other two parties to make a supervised transfer wait for an answer announce the transfer and then select Release to hang up and connect th
54. search 1 This is a system dependent function Navigate the Menu Navigate the Menu wll 1100 8 Settings 1 Contacts 2 Calls 3 Enter Exit the Menu Mode Enter the menu by pressing the Menu soft key The most recently used tab is highlighted If the handset has been restarted the Contacts tab appears 1 Use the Left or Right navigation key to choose a menu tab and then press the Down navigation key to open it The menu title appears and the first alternative is highlighted 2 Usethe Up or Down navigation keys to move through the list Press the Right navigation key to select an alternative Highlight Previous Central phonebook Back gt Noo Call list RN T Highlight Next back up in Menu mode If you entered the menu using the Right navigation key you can use the Left key to back up one step e If you entered the menu using the Menu soft key use the Back soft key to back up Press the Menu soft key again to exit the Menu and return to standby mode 31 Mitel 5603 Wireless Handset User Guide Menu Tree The following diagrams illustrate the menus for each tab Calls Note Some options are system dependent and may not appear on your phone 7891 01 30 Time of call 7827 03 35 e Edit number 7682 05 26 7845 20 Oct 11 Call services Call Forward Cancel Do Not Disturb Do Not Dist Cancel e Call Pickup
55. tem dependent Keys and Buttons Some keys have different functions depending on the phone state or the length of time that you press a key Short press Press and release the key in less than one second Long press Press and hold down the key for longer than one second and then release Off hook Key One short press in standby mode opens the call list c This key is used to answer calls to pre dial numbers and as a short cut to the Call list On hook and On Off Key This key is used to disconnect calls and return to the main screen A long press in Ce standby mode switches the handset on off Navigation Key Use this key to step in the menu and when working in text mode 4 and v used for stepping left right up down in the menu Sound off Key A long press on the Sound off idle mode toggles between ring signal on off When SR 9 you receive an incoming call long press on the key silences the ring signal During call a long press on the key changes between microphone on off Key Lock and Upper Lower Case Key This key locks the keypad in combination with the soft key Lock It is also used for switching between upper lower case and digits Mitel 5603 Wireless Handset User Guide 10 Soft Keys 004 Soft keys Figure 4 Soft Keys The three soft keys are located just
56. the user The IP DECT System is solely responsible for keeping the time The handset also synchronizes with the IP DECT system time when 1 Customized headset profile is only visible if the headset profile has been configured in the PDM Device Manager 41 Mitel 5603 Wireless Handset User Guide 42 handset is turned on after having been turned off The handset requests the current IP DECT system date and time handset remains on for longer than 24 hours The handset requests the IP DECT system time every 24 hours from the time it was last turned on The time and date formats displayed in the handset can be changed by the user as described in the following sections Set Time Format 1 Select Time amp Date 2 Press Select 3 Select time format The actual time format will be displayed Selectable time formats hh mm am pm for example 1 00pm hh mm for example 13 00 4 Press Select to save the setting Set Date Format 1 Select Time amp Date 2 Press Select 3 Select Date format 4 Press Select Date formats DD MM YYYY for example 17 09 2008 also called Europe e MM DD YYYY for example 9 17 2008 also called US e YYYY MM DD for example 2008 09 17 ISO 8601 e DD YYYY for example Sep 17 2008 DD YY for example 17 Sep 08 e DD MM YYY Y for example 17 09 2008 e DD MM YYY Y for example 17 09 2008 5 Press Select to save t
57. ully replaced Please remove phone to restart appears in the display remove the handset from the charger The handset is automatically restarted Maintenance LED Indications during Easy Replacement The following table shows the LED indications that are used for the 5603 and the charger during the easy replacement procedure See also Troubleshooting on page 51 LED indication Description Orange flashing 1 000 ms on 1 000 ms off File transfer during Easy Replacement Orange flashing 100 ms on 800 ms off Change phone indication during Easy Replacement Red flashing 100 ms on 800 ms off Error indication during Easy Replacement Put back old portable in charger Red flashing 900 ms on 100 ms off Error during Easy Replacement Service required for both portables Related Documents e Mitel 5603 Wireless Handset Configuration Guide Mitel 5603 DECT Handset Data Sheet e Mitel 5603 Wireless Handset Quick Reference Guide WSMS Installation and Operation Guide e Portable Device Manager Windows Version Installation and Operation Guide 59 Mitel 5603 Wireless Handset User Guide 60 Index A Antenna 3 B Battery 3 54 low battery 54 C C Clear button 9 Call info 9 22 27 32 Calling answered call 8 call a number from the call list 14 dial a number 14 missed call 8 outgoing call 8 quick call by a name in the phonebook 14 Case 3 Centralized phonebook
58. uth cap or ear cap region Case The plastic cover parts are made of durable PC ABS material Antenna The antenna is integrated inside the handset Loudspeaker The handset has a separate loudspeaker for the Loudspeaking function It is located on the back side of the handset Microphone The microphone is placed on the front bottom side of the handset Clip There are two different belt clip options for the handset a hinge type clip standard and a swivel type clip You use the clip to attach the handset to a pocket or belt You can use the handset without a clip on See Attach the Hinge type Clip on page 55 or Attach the Swivel type Clip on page 56 Battery The battery is a rechargeable Li Lon battery placed under a battery cover See Replace the Battery on page 54 The battery is fully charged within four hours See Charge the Battery on page 54 Mitel 5603 Wireless Handset User Guide Chargers Desktop Charger 002 Advanced Basic Figure 2 Desktop Chargers There are two desktop chargers available a basic one that will only charge the handset and one with advanced functionality to download new software and to synchronize options The handset is fully operational while placed in the charger The charger is delivered with a plug in power supply and is connected into an ordinary wall socket For more information See the 5603 5604 5607 Programmer Installation and Maintenance Guide Note Only use t
59. vely Press OK 8 Press Save and then Back Add from Call List Select From call list Select a number Press Add Select Work number Mobile number or Other number Press Select Press Add and enter name for the contact See Alphanumeric Keys on page 10 Press OK o Noon PR S Press Save Edit Contact Note It is not possible to edit a company phonebook contact The company contacts are indicated by a Locked entry icon in front of the name 1 Select Edit contact 2 Select contact and press Edit twice 3 Enter new name number See Alphanumeric Keys on page 10 You can add tone T or pause P in phone numbers by pressing the Space key 5 times or 7 times respectively 4 Press OK 5 Press Save Navigate the Menu Delete Contact Note It is not possible to delete a company phonebook contact The company contacts are indicated by a Locked entry icon in front of the name Select Delete contact Select a contact Press Delete gt gt Press Yes to confirm Central Phonebook In the central phonebook you can search by name or number The last search result can be displayed When the search result appears you can view contact information and add the number to new contact by pressing the More soft key you can to dial the number by pressing e or the Call soft key 1 Select Central phonebook Searc
60. y Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder If you use your phone a lot you may find it more comfortable to use a headset See the section on headset use for more information Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Frequency Range The handset is a radio transmitter and receiver When it is on it receives and sends out radio frequency RF energy The handset operates on different frequency ranges depending on market and employs commonly used modulation techniques EU 1880 1900 MHz USA CAN 1920 1930 MHz LA 1910 1930 MHz BR 1910 1920 MHz em 1900 1920 MHz Exposure to Radio Frequency Signals This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This device complies with FCC SAR limit of 1 6 W kg The maximum SAR value measured when used at the ear and when worn on the body using belt clip is as follows SAR values Head 0 043 W Kg Body worn 0 037 W Kg Mitel 5603 Wireless Handset User Guide This device must not be co located or operating in conjunction with any other antenna or transmitter Use of non Mitel approved accessories may
61. y The second caller will hear a busy tone and the call will be logged as a missed call in the handset Call Handling for MiVoice Business Callback Callback lets you request that the system notify you when a busy extension becomes free 1 When a number extension is busy press the More soft key 2 Select Call Back to set up the callback 3 Your extension will ring when the called extension becomes free and automatically dial the extension back Call Park The Call Park feature allows you to place a call in a special hold state You or someone else can then retrieve the call from any extension in the system After parking the call the system can automatically connect you to paging equipment so that you can announce the call to the requested party To park an active call 1 During the call press the More soft key 2 Select Call Park 3 Dial the directory number on which to park the call 4 Inform the called party of the waiting call To retrieve a parked call 1 Press Call 2 Press Call Services 3 Select Call Park Retrieve and enter the directory number on which the call is parked 21 Mitel 5603 Wireless Handset User Guide Advanced Features for MiVoice Business The following features are available from the Calls gt Call services menu Call Forward Call Forward Cancel Do Not Disturb Do Not Disturb Cancel Call Pickup Call Park Retrieve Direct Group Page Loudspeaker Pag
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