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HP Photosmart 8450 InkJet Printer

1. 3 Printer parts 4 Available accessories 8 Printer menu 9 2 Getting ready to print 15 Loading paper 15 Choosing the right paper 15 Loading your paper 16 Inserting print cartridges 17 Inserting memory cards 20 Supported file formats 20 Inserting a memory card 20 Removing a memory card 22 3 Printing photos without
2. 67 Placing a call 69 Return to HP repair service 69 a Networking 71 Networking basics Windows and Macintosh 71 Internet connection 72 Recommended network configurations 72 Ethernet network without Internet access 72 Ethernet network with Internet access by dial up modem 72 Ethernet network with broadband Internet access provided by a router 73 Connecting the printer to the network 73 Installing the printer software on a Windows computer 74 Installing the printer software on a Macintosh 75 Using the embedded web server 76 Printing
3. 49 Handling photo paper 49 7 Troubleshooting 51 Printer hardware problems 51 Printing problems 53 HP Photosmart 8400 series User s Guide 1 Error messages 57 Paper errors 57 Print cartridge errors 58 Memory card errors 61 Proof sheet errors 63 Computer printing errors 64 Network and HP Instant Share errors 65 8 Customer Care 67 Customer Care by phone
4. 41 6 Care and maintenance 45 Cleaning and maintaining the printer 45 Cleaning the outside of the printer 45 Automatically cleaning the print cartridges 45 Manually cleaning the print cartridge contacts 46 Printing a test page 46 Aligning the print cartridges 47 Printing a sample page 47 Updating the software 48 Storing the printer and print cartridges 48 Storing the printer 49 Storing the print cartridges 49 Maintaining the quality of photo paper 49 Storing photo paper
5. If the print quality of the test page looks good select No then press OK You can clean the cartridges up to three times Each successive cleaning is more thorough and uses more ink If you complete all three levels of cleaning using this procedure and you still notice white streaks or missing colors on the test page you may need to clean the print HP Photosmart 8400 series User s Guide 45 cartridge contacts For more information see Manually cleaning the print cartridge contacts Note If a cartridge has been recently dropped you may also see white streaks or missing colors in your prints This problem is temporary and clears up within 24 hours Manually cleaning the print cartridge contacts If you use the printer in a dusty environment debris may accumulate on the copper colored contacts and cause printing problems To clean the print cartridge contacts 1 Gather the following items to clean the contacts Distilled water tap water may contain contaminants that can damage the print cartridge Cotton swabs or other soft lint free material that will not stick to the print cartridge 2 Open the top cover of the printer 3 Remove the print cartridge and place it on a piece of paper with the ink nozzle plate facing up Be careful not to touch the copper colored contacts or the ink nozzle plate with your fingers Caution Do not leave the print cartridge outside the printer for more than 30 minutes Ink nozzl
6. Metallic Red filter Blue filter HP Photosmart 8400 series User s Guide 9 Top level menu Submenus options Additional submenus options Green filter No effect default The color effect does not affect frames created with the Add frame option Tools View 9 up Slide show Press OK to pause and unpause the slide show press Cancel to stop the slide show Print quality Print quality Best default Normal Network Network Print detailed report Prints the network configuration page listing the printer device name IP address subnet mask link speed DNS etc Display summary Displays the printer device name IP address and subnet mask on the printer screen Restore defaults Restores default networking settings Print sample page Print test page Clean cartridges Continue to second level cleaning Yes No Continue to third level cleaning Yes No Align cartridges Chapter 1 Printer menu structure continued 10 HP Photosmart 8400 series Top level menu Submenus options Additional submenus options Bluetooth Device address Device address Some devices with Bluetooth wireless technology require you to enter the address of the device they are trying to locate This menu option shows the device address Device name Device name You can select a device name for the printer that appears on other d
7. Chapter 7 62 HP Photosmart 8400 series Error message No new photos on card There are no new photos on the memory card or the photos have already been printed once Select and print the desired photos Error message Cannot display this photo The memory card contains image formats that the printer does not support or the file is corrupted For a list of supported image formats see Printer specifications Access photos using the computer For information about accessing photos through the computer see Printing from a computer Error message Memory card in backwards The black side should face up The memory card has been inserted upside down Remove the memory card and reinsert it with the gold contacts facing down For more information see Inserting a memory card Error message E mail error Unable to send The inserted memory card is full or the selected photo cannot be read when you try to send it as e mail by using HP Instant Share Remove some files from the memory card to free up space or retake the photo Proof sheet errors Before contacting Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support Error message Could not read proof sheet Scan cancelled Please print a new proof sheet Press OK The proof sheet is smeared or has stray marks Print a new proof sheet For more information see Deciding which photos to print Error message Can no
8. PictBridge using front camera port Bluetooth using optional HP Bluetooth Wireless Adapter USB Front and back ports OS X 10 1 through 10 3 Ethernet using the Ethernet port PictBridge using front camera port Browser Microsoft Internet Explorer 5 5 or later Printer specifications Category Specifications Connectivity USB Microsoft Windows 98 2000 Professional ME XP Home and XP Professional Mac OS X 10 1 through 10 3 Ethernet HP Photosmart 8400 series User s Guide 79 Category Specifications Environmental Recommended operating temperature range 15 30 C 59 86 F Maximum operating temperature range 5 40 C 41 104 F Storage temperature range 30 65 C 22 149 F Image file formats JPEG Baseline TIFF 24 bit RGB uncompressed interleaved TIFF 24 bit YCbCr uncompressed interleaved TIFF 24 bit RGB packbits interleaved TIFF 8 bit gray uncompressed packbits TIFF 8 bit palette color uncompressed packbits TIFF 1 bit uncompressed packbits 1D Huffman Media sizes Photo paper 10 x 15 cm 4 x 6 inches Photo paper with tab 10 x 15 cm with 1 25 cm tab 4 x 6 inches with 0 5 inch tab Index cards 10 x 15 cm 4 x 6 inches Hagaki cards 100 x 148 mm 3 9 x 5 8 inches A6 cards 105 x 148 mm 4 1 x 5 8 inches L size cards 90 x 127 mm 3 5 x 5 inches L size cards with tab 90 x 127 mm with 12 5 mm tab 3 5 x 5 inches with 0 5 inch tab Media specif
9. Two or more pieces of paper may be sticking together Remove the paper from the Main tray fan the edges of the stack to separate the sheets of paper then reload the paper and try printing again If the paper is wrinkled or bent try using different paper The paper may be too thin or too thick Use HP inkjet paper for best results For more information see Choosing the right paper Printed pages are dropping off of the Out tray Pages can drop off of the Out tray when they are printed To prevent this always extend the Out tray extension when you print The printout is rippled or curled The project you are printing uses a larger amount of ink than normal Print the project from a computer and use the printer software to lower the ink saturation level See the onscreen HP Photosmart Printer Help for more information The document printed at an angle or is off center The paper may not be loaded correctly Reload the paper making sure that the paper is correctly oriented in the Main tray and that the paper width guide and the paper length guide fit close to the edges of the paper For paper loading instructions see Loading your paper The print cartridges may need to be aligned For more information see Aligning the print cartridges Colors are not printing satisfactorily You may not be using the best print cartridges for the project For more information see Inserting print cartridges You may be pr
10. 4 Select Print all then press OK to begin printing all photos on the memory card The first frame of each video clip on the memory card will also print Print a continuous range of photos Before you begin make sure that the memory card is inserted in the printer and the paper tray you want to use is engaged and loaded with the correct paper 1 Press the Layout button to select a photo layout 2 Press Menu 3 Select Print options then press OK 4 Select Print range then press OK 5 Press Select Photos or until the first photo you want to print appears on the left side of the printer screen then press OK 6 Press Select Photos or until the last photo you want to print appears on the right side of the printer screen then press OK The selected range of photos begins printing The first frame of each video clip in the selected range will also print Print new photos You can choose to print all new photos on a memory card at once New photos are photos that have not previously been printed from the printer control panel 1 Press the Layout button to select a photo layout 2 Press Menu 3 Select Print options then press OK Chapter 3 continued 32 HP Photosmart 8400 series If you want to Follow these steps If you print or modify the photos using a computer the tags the printer uses to mark photos that have been printed from the control panel might get removed causin
11. Customer Care to solve printing problems Aligning the print cartridges The first time you install a print cartridge in the printer the printer aligns it automatically However if colors in the photos you print are misaligned or if the alignment page does not print correctly when you install a new print cartridge use the following procedure to align the print cartridges 1 Press Menu 2 Select Tools then press OK 3 Select Align cartridges 4 Following the directions on the printer screen load paper so the printer can print an alignment page Use plain paper to conserve photo paper 5 Press OK to begin aligning the print cartridges When the printer finishes aligning the cartridges it prints an alignment page to confirm that the alignment was successful The check marks verify that the print cartridge is installed correctly and functioning properly If an x appears to the left of any of the bars align the print cartridge again If the x still appears replace the print cartridge Printing a sample page You can print a sample page to test the printer photo printing quality and to make sure the paper is loaded correctly 1 Disengage the Photo tray by pulling the Photo tray slider toward you until it stops 2 Load paper in the Main tray Use plain paper to conserve photo paper 3 Press Menu 4 Select Tools then press OK 5 Select Print sample page then press OK HP Photosmart 8400 serie
12. Press this button to send a photo via e mail or through the network if connected For more information see Getting connected 4 Select Photos arrows Use these arrows to scroll through the photos on a memory card continued HP Photosmart 8400 series User s Guide 5 5 Select Photos Use this button to select the currently displayed photo or video frame for printing 6 Cancel Press this button to deselect photos to exit a menu or to stop an action you have requested 7 Zoom Press this button to enter Zoom mode and zoom in on the currently displayed photo and to exit 9 up view mode 8 Menu Press this button to view the printer menu 9 Rotate Press this button to rotate the currently displayed photo 10 OK Press this button to answer questions on the printer screen to select menu options to enter 9 up view mode and to play a video 11 Navigation arrows Use these arrows to scroll through the printer menu options position the crop box and control the speed and direction of video playback 12 Print Press this button to print selected photos from the inserted memory card 13 Layout Press this button to select the print layout for your photos Chapter 1 6 HP Photosmart 8400 series Indicator lights 1 On light On the power is on Off the printer is in power save mode 2 Paper tray lights Photo tray light on the Photo tray is engaged Main tray light on the
13. cable is required to comply with the Class B limits of Part 15 of the FCC Rules For further information contact Hewlett Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto CA 94304 650 857 1501 Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions can cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help LED indicator statement The display LEDs meet the requirements of EN 60825 1
14. continued 34 HP Photosmart 8400 series If you want to Follow these steps If the printer cannot find or read all of the camera selected photos on the card it will print those photos that it can read After printing the printer deletes the DPOF file and unmarks the photos Stop printing To stop a print job in progress press Cancel Printing photos from a digital camera You can print photos by connecting an HP direct printing digital camera or a PictBridge digital camera directly to the printer with a USB cable If you have a digital camera with Bluetooth wireless technology you can insert the optional HP Bluetooth wireless printer adapter in the printer and send photos to the printer wirelessly When you print from a digital camera the printer uses the settings that you selected on the camera For more information see the documentation that came with the camera To print photos from a Follow these steps Digital camera with Bluetooth wireless technology If you have a digital camera with Bluetooth wireless technology you can purchase the optional HP Bluetooth wireless printer adapter and print from a camera using a Bluetooth wireless connection Note You can also print from other devices with Bluetooth wireless technology such as PDAs and mobile phones For more information see Connecting to other devices 1 Set the Bluetooth options for the printer using the Bluetooth menu on the prin
15. the printer with a USB cable see the Quick Start Booklet A computer with Internet access to use HP Instant Share Print from a computer to the printer See Printing from a computer Save photos from a memory card inserted in the printer to a computer where you can enhance or organize them in the HP Image Zone software Share photos through HP Instant Share Print directly from an HP Photosmart direct printing digital camera to the printer For more information see Printing photos from a digital camera and the camera documentation Network A CAT 5 Ethernet cable with RJ 45 plug Connect your printer to the network by connecting the cable to the Ethernet port on the rear of the printer For more information see Connecting the printer to the network Print from any computer on the network to the printer See Printing from a computer Save photos from a memory card inserted in the printer to any computer on the network and then enhance or organize them in the HP Image Zone software Share photos through HP Instant Share Send photos to or receive them from other HP Instant Share ready printers on the network PictBridge A PictBridge compatible digital camera and a USB cable Connect the camera to the camera port on the front of the printer Print directly from a PictBridge compatible digital camera to the printer For more information see Printing photos from a
16. Inserting print cartridges 2 If this does not work replace the cartridge You can also print in Ink Backup Printing Mode by removing the damaged cartridge Chapter 7 58 HP Photosmart 8400 series Error message One or more cartridges have failed Please remove all cartridges Reinsert them one at a time closing the main door each time to see which cartridges have failed A print cartridge is old or damaged Follow these steps to test both print cartridges to see if one or both of the print cartridges failed 1 Remove all of the print cartridges 2 Reinsert one of the print cartridges in its appropriate print cartridge cradle 3 Close the main door If the printer screen states that the inserted print cartridge has failed replace it 4 Remove the print cartridge then repeat steps 2 3 with the untested print cartridges Error message Color cartridge not compatible Use appropriate HP cartridge OR Photo cartridge not compatible Use appropriate HP cartridge OR Right cartridge not compatible Use appropriate HP cartridge You have inserted a print cartridge that does not work with the printer Replace the print cartridge with one that is compatible with the printer For more information see Inserting print cartridges Error message Color Cartridge is not installed correctly please remove and reinsert it OR Photo Cartridge is not installed correctly please remove and HP Photosmart 8400 series
17. a network configuration page 77 b Specifications 79 System requirements 79 Printer specifications 79 Index 83 2 HP Photosmart 8400 series 1 Welcome Thank you for purchasing an HP Photosmart 8400 series printer With this new photo printer you can print beautiful photos save photos to a computer and create fun and easy projects with or without a computer This guide primarily explains how to print without connecting a computer To learn how to print from a computer install the printer software and view the onscreen Help For an overview of using a computer and the printer together see Printing from a computer For information about installing the software see the Quick Start booklet Among other things you ll learn how to Print borderless photos with colorful customized frames See Getting creative Transform your photos into instant classics with black and white sepia and other color effects See Getting creative Improve the quality of your photos by removing
18. a wide variety of paper sizes from 76 x 127 mm 3 x 5 inches up to 216 x 356 mm 8 5 x 14 inches as well as on 216 mm 8 5 inch wide banner paper Before loading paper slide out the paper width and length guides to make room for the paper After loading paper adjust the guides to fit close to the edges of the paper without bending the paper Load only one type and size of paper at a time Do not mix paper types or sizes in the Main input tray or the Photo tray After loading paper extend the Out tray extension to hold your printed pages This prevents printed pages from dropping off of the Out tray Use the directions in the following table to load the most commonly used paper sizes into the printer Paper type How to load Tray to load Letter or A4 paper Transparencies 20 x 25 cm 8 x 10 inch photo paper 1 Raise the Out tray 2 Load plain paper photo paper or transparencies print side down Check that the stack of paper is no higher than the top of the paper length guide 3 Pull the Photo tray slider towards you until it stops The Main light illuminates meaning that paper from the Main tray will be used for the next print job 4 Lower the Out tray Main tray 1 Out tray 2 Paper width guide 3 Paper length guide 4 Photo tray slider 10 x 15 cm 4 x 6 inch photo paper Index cards Hagaki cards L size cards 1 Raise the Out tray 2 Load
19. are not installed correctly Remove the print cartridges that are not installed correctly and then reinstall them following the procedures in Inserting print cartridges Error message One or more cartridges are low on ink One or more of the print cartridges have low ink levels Replace the print cartridges that have low ink levels with new HP factory filled print cartridges For more information see Inserting print cartridges Error message Cartridge service station is stuck There is an obstruction blocking the path of the cartridge service station The print cartridge service station is located beneath the print cartridge cradle when the printer is in an inactive state Follow these steps to clear the obstruction 1 Lift the top cover to access the print cartridges 2 Clear any obstruction blocking the path of the cartridge service station 3 Close the top cover 4 Press the OK button to continue Chapter 7 60 HP Photosmart 8400 series Error message Print cartridge cradle is stuck Clear jam then press OK Follow these steps to clear any obstruction in the path of the print cartridge cradle 1 Lift the top cover to access the print cartridges 2 Clear any obstruction in the cradle path 3 Close the top cover 4 Press the OK button to continue The current page will eject and the print job will continue on the next available sheet of paper Error message Top cover is open Close the top cover of the pr
20. call the appropriate support phone number for your location Standard phone company charges apply North America Call 1 800 HP INVENT 1 800 474 6836 U S phone support is available in both English and Spanish languages 24 hours a day 7 days a week days and hours of support may change without notice This service is free during the warranty period A fee may apply outside the warranty period Western Europe Customers in Austria Belgium Denmark Spain France Germany Ireland Italy Netherlands Norway Portugal Finland Sweden Switzerland and the HP Photosmart 8400 series User s Guide 67 United Kingdom should go to www hp com support to access phone support numbers in their country region Chapter 8 68 HP Photosmart 8400 series Placing a call Call Customer Care while you are near the computer and printer Be prepared to provide the following information Printer model number located on the front of the printer Printer serial number located on the bottom of the printer Computer operating system Version of printer driver Windows PC To see the printer driver version right click the memory card icon in the Windows taskbar and select About Macintosh To see the printer driver version use the Print dialog box Messages displayed on the printer screen or on the computer monitor Answers to the following questions Has the situation you are calling about happened befor
21. connected An HP Passport user ID and password The printer software installed on the computer Make sure you select the Typical install when you install the printer software HP Instant Share does not function with a Minimum install A functional local area network LAN The printer set up and connected to the LAN See Networking Direct access to the Internet through the network An HP Passport user ID and password The printer software installed on the computer Make sure you select the Typical install when you install the printer software HP Instant Share does not function with a Minimum install Setting up HP Instant Share You can set up HP Instant Share create a list of HP Instant Share destinations manage a list of approved or blocked senders and obtain an HP Passport user ID and password as follows Windows Double click the HP Instant Share Setup icon on the desktop of a computer where you installed the printer software Follow the onscreen instructions If a Help button appears on an HP Instant Share Setup screen click it for more information You can run it again at any time if you need to modify your Chapter 4 continued 38 HP Photosmart 8400 series list of HP Instant Share destinations HP Instant Share Setup is also available through the Settings drop down menu in HP Director Macintosh In the Finder navigate to Applications gt Hewlett Packard gt Photosmart g
22. digital camera and the camera documentation HP Photosmart 8400 series User s Guide 37 Connection type and what you need This lets you Bluetooth The optional HP Bluetooth wireless printer adapter If the printer came with this accessory or you have purchased it separately see the accompanying documentation and the onscreen Help for instructions Print from any device with Bluetooth wireless technology to the printer If you connect the optional HP Bluetooth wireless printer adapter to the printer through the camera port be sure to set the Bluetooth printer menu options as needed See Printer menu The adapter is not compatible with the Macintosh Connecting through HP Instant Share Use HP Instant Share to share photos with friends and relatives using e mail online albums or an online photo finishing service You can even send a photo to another compatible networked printer Your printer must be connected through a USB cable to a computer with Internet access or be on a network and have all the HP software installed If you try to use HP Instant Share and do not have all the required software installed or configured a message prompts you through the required steps You must have the following to use HP Instant Share with the printer USB connection Network connection The printer set up and connected to a computer through a USB cable Access to the Internet through the computer to which the printer is
23. included with the printer but comes with the Gray Photo cartridge that can be purchased separately In other countries regions the protector is included with the printer Keep all unused print cartridges in their original sealed packages until they are needed Store print cartridges at room temperature 15 35 degrees C or 59 95 degrees F Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer If the plastic tape has been removed from the print cartridge do not attempt to reattach it Reattaching the tape damages the print cartridge Maintaining the quality of photo paper For best results with photo paper follow the guidelines in this section Storing photo paper Store the photo paper in its original packaging or in a resealable plastic bag Store the packaged photo paper on a flat cool and dry surface Return unused photo paper to the plastic bag Paper left in the printer or exposed to the elements may curl Handling photo paper Always hold photo paper by the edges to avoid fingerprints If the photo paper has curled edges place it in its plastic storage bag and gently bend it in the opposite direction of the curl until the paper lies flat HP Photosmart 8400 series User s Guide 49 Chapter 6 50 HP Photosmart 8400 series 7 Troubleshooting The HP Photosmart printer is designed to be reliable and easy to use This chap
24. paper print side down If you are using tabbed paper insert the paper so the tab feeds in last 3 Lower the Out tray 4 Push the Photo tray slider away from you until it stops The Photo light illuminates meaning that paper from the Photo tray will be used for the next print job Photo tray 1 Out tray 2 Paper width guide 3 Paper length guide Chapter 2 16 HP Photosmart 8400 series Paper type How to load Tray to load 1 Photo tray slider 13 x 18 cm 5 x 7 inch photo paper Envelopes 1 Remove the Out tray by pushing in the buttons on each side and pulling the tray towards you 2 Load photo paper print side down Load envelopes with the front side down and with the flap on the left Tuck the flaps inside the envelopes to avoid paper jams 3 Replace the Out tray 4 Pull the Photo tray slider towards you until it stops The Main light illuminates meaning that paper from the Main tray will be used for the next print job Main input tray 1 Out tray 1 Paper length guide 2 Paper width guide Inserting print cartridges The HP Photosmart 8400 series printer can print color and black and white photos HP provides different types of print cartridges so you can choose the best cartridges for your project The cartridge numbers you can use in this printer also appear on the back cover For optimum printing results HP recommends using only HP print cartridges Inserting
25. press and hold the HP Photosmart Menu in the Dock 2 Select HP Photosmart Updater 3 Follow the onscreen instructions to complete the installation If you are behind a firewall you need to enter the proxy server information in the updater Storing the printer and print cartridges Protect the printer and print cartridges by storing them properly when you are not using them Chapter 6 48 HP Photosmart 8400 series Storing the printer The printer is built to withstand long or short periods of inactivity Store the printer indoors out of direct sunlight in a place without temperature extremes If the printer and print cartridge have not been used for one month or more clean the print cartridge before printing For more information see Automatically cleaning the print cartridges Storing the print cartridges When you store the printer always leave the active print cartridge inside the printer The printer stores the print cartridge in a protective cap during the power down cycle Caution Make sure the printer completes its power down cycle before you unplug the power cord This allows the printer to store the print cartridge properly Follow these tips to help maintain HP print cartridges and ensure consistent print quality When you remove a print cartridge from the printer store it in a print cartridge protector to prevent the ink from drying out In some countries regions the cartridge protector is not
26. red eye brightening and improving the contrast See Improving photo quality The printer comes with the following documentation Quick Start booklet The HP Photosmart 8400 series Quick Start booklet explains how to set up the printer install the printer software and print your first photo User s Guide The HP Photosmart 8400 series User s Guide is the book you are reading This book describes the basic features of the printer explains how to use the printer without connecting a computer and contains hardware troubleshooting information HP Photosmart Printer Help The onscreen HP Photosmart Printer Help describes how to use the printer with a computer and contains software troubleshooting information HP Photosmart 8400 series User s Guide 3 After you have installed the HP Photosmart printer software on a computer you can view the onscreen HP Photosmart Printer Help Windows PC From the Start menu select Programs in Windows XP select All Programs gt HP gt Photosmart 320 370 7400 7800 8100 8400 8700 series gt Photosmart Help Macintosh Select Help gt Mac Help in the Finder then select Library gt HP Photosmart Printer Help Printer parts Front of printer 1 Camera port Use this port to connect a PictBridge digital camera to the printer or to insert the optional HP Bluetooth wireless printer adapter 2 Out tray Lift this tray to load small media or to clear front p
27. to a network you need a CAT 5 ethernet cable equipped with a RJ 45 plug This is not the same as a USB cable Caution Although the RJ 45 plug of a CAT 5 cable resembles a common telephone plug it is not the same Never use a regular phone wire to connect the printer to an ethernet network You can damage the printer and other network devices by doing so The following illustration shows an example of the printer networked with several computers through a network hub switch or router A cable or DSL modem links the hub and all the networked devices to broadband Internet access HP Photosmart 8400 series User s Guide 71 1 Cable or DSL modem connecting the networked devices to broadband Internet access 2 A network access point hub switch or router into which all the devices are connected through ethernet cables Networked devices connect to each other through a central device The most common types include Hubs A simple inexpensive network device that lets several computers communicate with each other or share a common printer Hubs are passive They only provide a way for communication to flow between other devices Switches Switches are similar to hubs but can examine the information sent between devices and forward the information only to the proper device They can lessen bandwidth usage on a network and help keep it running more efficiently Routers Routers or gateways connect both devices and networks A co
28. Bluetooth wireless technology Receive and print HP Instant Share photos if the printer connected to an Ethernet network Printing photos from a memory card You can print photos from a memory card by inserting the card into the printer and using the printer control panel to view select enhance and print photos You can also print camera selected photos photos you marked for printing using a digital camera directly from a memory card If the digital camera records video clips you can view the video clips on the printer screen and select individual frames for printing Printing from a memory card is quick and easy and does not drain the digital camera batteries If you want to Follow these steps Print one photo Before you begin make sure that the memory card is inserted in the printer and the paper tray you want to use is engaged and loaded with the correct paper 1 Press the Layout button to select a photo layout 2 Press Select Photos or to display the photo you want to print 3 Press Select Photos to select the photo 4 If you like change the print settings for the selected photo as described in Getting creative and Improving photo quality 5 Press Print to print the photo Print multiple photos Before you begin make sure that the memory card is inserted in the printer and the paper tray you want to use is engaged and loaded with the correct paper 1 Press the Layout button to select the p
29. HP Photosmart 8400 series Insert the cartridges 1 If you are replacing a cartridge push down and pull outward on the cartridge stall cover to open it and then pull the cartridge out 2 Match the symbol on the cartridge label to the correct stall Hold the cartridge with the label on top and slide it at a slight upward angle into the stall so the copper colored contacts go in first Push the cartridge until it snaps into place 3 Close the cartridge stall cover 4 Repeat the previous steps to install the other cartridges if necessary 5 When you are finished installing cartridges close the main cover You must install all three cartridges in order for the printer to work as intended Tip Ink backup printing mode lets you keep printing even if one of the cartridges fails or runs out of ink Remove the cartridge and close the main cover to enter ink backup printing mode The printer continues to print but at a slower speed and with inferior print quality A message reminds you that the printer is in ink backup printing mode Replace the cartridge as soon as possible The idle screen of the printer displays three icons showing the approximate ink level for each cartridge 100 75 50 25 and nearly empty Ink level icons do not appear if any of the installed cartridges are not genuine HP cartridges Each time you install or replace a print cartridge a message prompts you to print an alignment page This ensures high
30. HP Photosmart 8400 series User s Guide English Copyrights and trademarks Copyright 2004 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein The Hewlett Packard Development Company L P shall not be liable for incidental or consequential damages in connection with or arising out of the furnishing performance or use of this document and the program material which it describes Trademarks HP the HP logo and Photosmart are property of Hewlett Packard Development Company L P The Secure Digital logo is a trademark of the SD Association Microsoft and Windows are registered trademarks of Microsoft Corporation CompactFlash CF and the CF logo are trademarks of the CompactFlash Association CFA Memory Stick Memory Stick Duo Memory Stick PRO and Memory Stick PRO Duo are trademarks or registered trademarks of Sony Corporation MultiMediaCard is a trademark of Infineon Technologies AG of Germany and is licensed to the MMCA Mul
31. Main tray is engaged 3 Status light On Green the power is on and the printer is not printing Off the printer is in power save mode Flashing green the printer is busy printing Flashing red the printer requires attention 4 Print layout lights Indicate the current print layout 5 Memory card light On the memory card is inserted correctly Off no memory card is inserted Flashing HP Instant Share is being used or information is being transmitted between a memory card and the printer or computer continued HP Photosmart 8400 series User s Guide 7 Available accessories There are several accessories available for the HP Photosmart 8400 series printer that enhance its convenience The appearance of the accessories may vary from what is shown Accessory name Description 250 sheet paper tray Supplement the printer paper capacity with a 250 sheet tray and spend less time monitoring your print jobs Model Q3447A This accessory may not be available in all countries regions HP Automatic Two sided Printing Accessory Print on both sides of a page You ll save money two sided printing reduces paper consumption and make bulky documents more manageable Model Q5712A This accessory may not be available in all countries regions HP Auto Two sided Print Accessory with Small Paper Tray Print on both sides of a page You ll save money two sided printing redu
32. P Image Zone as noted in the following table Software feature Where to find information Take control of printing Harness the power of the HP Photosmart printer driver This software gives you full control over how your photos print You can Produce draft quality prints to save on ink and photo media Learn how to get the most out of the printer and your digital photos Use advanced color settings to produce the highest quality prints Windows In the onscreen Help click HP Photosmart Printer Help In the print dialog box itself right click any option and click the What s This box to learn more about that option Macintosh Select Help gt Mac Help in the Finder then select Library gt HP Photosmart Printer Help HP Instant Share For more information about using HP Instant Share with your specific printer model see Connecting through HP Instant Share Windows In the onscreen Help click Use the HP Image Zone then click Share your images using HP Instant Share To use HP Instant Share on Windows start HP Image Zone select one or more photos then click the HP Instant Share tab HP Photosmart 8400 series User s Guide 41 Software feature Where to find information Use HP Instant Share to share photos with family and friends HP Instant Share lets you easily E mail images using HP Instant Share without large file attachments Create online albums to share organize and store
33. Please select a number of copies and rescan proof sheet Press OK You have not filled in the circles on the proof sheet to indicate the number of copies of the photo s you want to print You can print one two or three copies of the photo s at a time Completely fill in the circle below one of the icons in the lower left corner of the proof sheet The printer will print the number of all the photos you selected Error message Layout not selected Please select a layout and rescan proof sheet Press OK You have not filled in a layout circle at the bottom of the proof sheet beneath the layout you want to use for the photos Completely fill in the circle below one of the seven layout icons at the bottom of the proof sheet The printer will print the photos using that layout Error message Card contents do not match proof sheet Scan cancelled Please print a new proof sheet Press OK The card inserted is not the same card as the one you used to print the proof sheet Remove the card and reinsert the card you used to print the proof sheet Computer printing errors Before contacting Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support Chapter 7 64 HP Photosmart 8400 series Error message Printer memory is full Job was cancelled Press OK The printer encountered a problem when saving files to the computer Try the following To clear the printer memory tu
34. User s Guide 59 reinsert it OR Cartridge is not installed correctly please remove and reinsert it The specified print cartridge is not installed properly Remove the print cartridge and reinstall it For more information see Inserting print cartridges Error message Color Cartridge is missing OR Photo Cartridge is missing OR Cartridge is missing Please install and snap cartridge in completely The specified print cartridge is not installed Install the print cartridge using the instructions in Inserting print cartridges Error message Color Cartridge is low on ink OR Photo Cartridge is low on ink OR Cartridge is low on ink You may need to replace it soon or remove it to print using ink backup printing mode The specified print cartridge is low on ink Replace the print cartridge For more information see Inserting print cartridges Error message One or more cartridges have failed One or more of the print cartridges have failed Replace the failed cartridges with new HP print cartridges For more information see Inserting print cartridges Error message One or more cartridges are not compatible One or more of the print cartridges are not HP print cartridges Replace the non HP print cartridges with supported HP print cartridges For more information see Inserting print cartridges Error message One or more cartridges are not installed correctly One or more of the print cartridges
35. X 10 1 through 10 3 An RJ 45 Ethernet cable Video file formats Motion JPEG AVI Motion JPEG QuickTime MPEG 1 Appendix b continued 82 HP Photosmart 8400 series Index Symbols Numerics 9 up view 25 A accessories 250 sheet paper tray 8 two sided printing 8 aligning print cartridges 18 47 alignment page 47 antique coloration 28 AVI 20 B black and white photos 18 Bluetooth connecting to printer 37 menu settings 9 wireless printer adapter 8 borderless prints 28 buttons 5 C cameras connecting to printer 37 direct printing 35 PictBridge 35 port 4 printing from 35 cartridges See print cartridges cleaning print cartridges 45 printer 45 color effects 28 CompactFlash 20 computer connecting to printer 37 printing from 3 41 system requirements 79 control panel 5 cropping photos 28 Customer Care 67 D date and time stamps 28 digital cameras See cameras Digital Flash 27 documentation printer 3 E e mailing photos 38 error messages 57 ethernet 71 F file formats supported 20 79 framing photos 28 H help See troubleshooting help onscreen 3 HP direct printing digital cameras 35 HP Image Zone 41 HP Instant Share and printing 36 HP Software Update 41 I ink cartridges See print cartridges ink level checking 18 46 inserting memory cards 20 print cartridges 18 Instant Share See HP Instant Share J JPEG file formats 20 L layou
36. a cartridge that is not in this table may invalidate the printer warranty continued HP Photosmart 8400 series User s Guide 17 Use the correct print cartridges To print Insert this print cartridge in the left stall Insert this print cartridge in the middle stall Insert this print cartridge in the right stall Full color photos HP Photo 99 HP Tri color 95 or 97 HP Gray Photo 100 Black and white photos HP Photo 99 HP Tri color 95 or 97 HP Gray Photo 100 Sepia or antique photos HP Photo 99 HP Tri color 95 or 97 HP Gray Photo 100 Text and colored line drawings HP Photo 99 HP Tri color 95 or 97 HP Black 96 Caution Check that you are using the correct print cartridges Also note that HP does not recommend modifying or refilling HP cartridges Damage that results from modifying or refilling HP cartridges is not covered by the HP warranty For best print quality HP recommends that you install all retail print cartridges before the date stamped on the box Insert or replace the print cartridges Remove the pink tape Do not touch here Prepare the printer and cartridges 1 Make sure the power is on and you have removed the cardboard from inside the printer 2 Lift the main cover of the printer 3 Remove the bright pink tape from all cartridges Do not touch the ink nozzles or the copper colored contacts and do not re tape the cartridges Chapter 2 18
37. a computer 23 Selecting a photo layout 24 Deciding which photos to print 25 Selecting photos to print 26 Improving photo quality 27 Getting creative 28 Printing photos 31 Printing photos from a memory card 31 Printing photos from a digital camera 35 Printing from HP Instant Share 36 4 Getting connected 37 Connecting to other devices 37 Connecting through HP Instant Share 38 5 Printing from a computer
38. aper jams 3 Paper width guide Adjust this guide to fit close to the edge of the paper in the Main tray 4 Main tray Place plain paper transparencies envelopes or other media in this tray for printing 5 Out tray extender Lift the tab then pull it towards you to extend the Out tray to catch the printed paper as it is ejected from the printer 6 Paper length guide Adjust this guide to fit close to the end of the paper in the Main tray 7 Photo tray Lift the Out tray to load small photo paper in the Photo tray 8 Photo tray slider Push this slider away from you to engage the Photo tray Chapter 1 4 HP Photosmart 8400 series 9 Top cover Lift this cover to access the print cartridges and the print cartridge storage area and to clear paper jams 10 Printer screen Use this screen to view your photos and menu options 11 Memory card slots Insert memory cards here Back of printer 1 Ethernet port Use this port to connect the printer to a network 2 Power cord connection Use this port to connect the power cord included with the printer 3 USB port Use this port to connect the printer to a computer or to an HP direct printing digital camera 4 Rear access door Remove this door to clear paper jams Control panel 1 On Press this button to turn on the printer or put it into power save mode 2 Save Press this button to save photos from a memory card to a computer 3 HP Instant Share
39. at came with the camera and the onscreen HP Photosmart Printer Help The next time you take photos set the digital camera to save them in a file format the printer can read directly from the memory card For a list of supported file formats see Printer specifications For instructions on setting the digital camera to save photos in specific file formats see the documentation that came with the camera The memory card may need to be reformatted if the problem persists The printer is plugged in but it will not turn on The printer may have drawn too much power Unplug the printer s power cord Wait about 10 seconds then plug the power cord back in Turn on the printer The printer may be plugged into a power strip that is turned off Turn on the power strip then turn on the printer The power cord could be defective Check the green light on the power cord and make sure it is lit The printer makes noises when I turn it on or starts making noises on its own after it has been sitting unused for a while The printer may make noises after long periods of inactivity approximately 2 weeks or when its power supply has been interrupted and then restored This is normal Chapter 7 52 HP Photosmart 8400 series operation the printer is performing an automatic maintenance procedure to ensure that it produces the best quality output Printing problems Before contacting Customer Care read this section for trouble
40. ces paper consumption and make bulky documents more manageable Model Q3032A In Japan known as Hagaki Tray with Auto Two sided Print Accessory This accessory may not be available in all countries regions HP bt300 Bluetooth wireless printer adapter The HP bt300 Bluetooth wireless printer adapter goes into the camera port on the front of the printer and lets you use Bluetooth wireless technology for printing Model Q3395A Chapter 1 8 HP Photosmart 8400 series Printer menu Press Menu to access the printer menu If you are viewing a submenu pressing Menu returns you to the main printer menu To navigate the printer menu Press Navigation or to scroll through the menu options displayed on the printer screen Menu items that are not accessible are grayed out Press OK to open a menu or select an option Press Cancel to exit the current menu Printer menu structure Top level menu Submenus options Additional submenus options Print Options Print all Print proof sheet Scan proof sheet Video action prints Print range Select beginning of range Select end of range Print index page Print new Edit Remove red eye Photo brightness Photo brightness Press Navigation or to increase or decrease the photo brightness Add frame Select pattern Select color Add color effect Choose color effect Black and white Sepia Antique Solarize
41. ding instructions see Loading your paper Error message Unsupported media size Job was cancelled Press OK The printer cannot use the size of paper loaded in the paper tray Press OK then load a supported paper size instead For a list of supported paper sizes see Printer specifications Error message Automatic paper sensor failed The automatic paper sensor is obstructed or damaged Try moving the printer out of direct sunlight then press OK and try printing again If this does not work go to www hp com support or contact Customer Care Error message Photo tray is engaged Disengage it and press OK The printer is trying to print using paper loaded in the Main tray but the Photo tray is engaged Disengage the Photo tray by pulling the Photo tray slider toward you Print cartridge errors Before contacting Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support Error message Cartridge failed The specified print cartridge may be old or damaged Try the following 1 Remove the cartridge and then reinstall it For more information see Inserting print cartridges 2 If this does not work replace the cartridge Error message Cartridge failed Replace it or remove it to print using ink backup printing mode The specified print cartridge may be old or damaged Try the following 1 Remove the cartridge and then reinstall it For more information see
42. e Can you recreate the situation Did you install any new hardware or software on the computer around the time that the situation occurred HP Photosmart 8400 series User s Guide 69 Chapter 8 70 HP Photosmart 8400 series a Networking The instructions below describe how to install the HP Photosmart 8400 series printer in an ethernet wired network A wired setup allows the printer to communicate to computers through a router hub or switch Broadband Internet access is required in order to take full advantage of the printer feature set Note For USB installation see the setup instructions that came in the box Once you set up the printer on a network the printer screen displays one of two ethernet connection icons to indicate the status of the connection 1 Ethernet connection active icon 2 Ethernet connection inactive icon Before proceeding with this section make sure you have already set up your wired network See the documentation that came with your network hardware Also make sure you have set up the printer as described in the setup instructions that came in the box Networking basics Windows and Macintosh Networking lets networked devices such as computers and printers communicate with each other A wired or ethernet network is the most common type of network in offices and in homes The network adapter in the printer itself supports both 10 Mbps and 100 Mbps ethernet networks To connect the printer
43. e Navigation arrows to move the crop box left right up or down Press Rotate to rotate the crop box 90 degrees clockwise 5 Press OK when the portion of the image you want to print is in the crop box Cropping does not change the original photo It only affects printing Add a decorative frame Choose from a palette of different patterns and colors to make the frame stand out 1 Press Select Photos or to display the photo to which you want to add a frame 2 Press Menu 3 Select Edit then press OK 4 Select Add frame then select OK 5 Use the Select Photos arrows to highlight the frame pattern you want to use then press OK 6 Use the Select Photos arrows to highlight the frame color you want to use then press OK The photo appears on the printer screen with the frame The effect does not change the original photo It only affects printing Add a color effect You can set the printer to change the color effect applied to a photo from No effect default to Black amp white Sepia Antique Solarize Metallic Red filter Green filter or Blue filter Photos printed in Sepia print in brown tones and look similar to photos produced in the early 1900s Photos printed in Antique print in the same brown tones but with some pale colors added to give the appearance that they are hand colored The Solarize effect reverses tones 1 Press Select Photos or to display the photo to which you want to add a color e
44. e Selecting photos to print Photo paper does not feed into the printer correctly from the Photo tray The Photo tray may not be engaged Engage the Photo tray by gently pushing the Photo tray slider towards the printer until it stops The photo paper guides may not be adjusted correctly Make sure that the photo paper width guide and the photo paper length guide fit close to the edges of the paper without bending the paper There may be too much paper loaded in the Photo tray Remove some paper from the tray and try printing again If you are using the printer in an extremely high or low humidity environment insert the paper as far as it will go into the Photo tray and load one sheet of photo paper at a time The photo paper may be curled Place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat If the problem persists HP Photosmart 8400 series User s Guide 53 use photo paper that is not curled For information about proper storage and handling of photo paper see Maintaining the quality of photo paper Paper does not feed into the printer correctly from the Main tray There may be too much paper loaded in the Main tray Remove some paper from the tray and try printing again The paper guides may not be adjusted correctly Make sure that the paper width guide and the paper length guide fit close to the edges of the paper without bending the paper
45. e at a time or nine at a time on the printer screen To view photos one at a time 1 Insert a memory card 2 Press Select Photos or Press and hold the button to view the photos rapidly When you reach the last photo in either direction the display returns to the first or last photo and continues To view nine photos at a time 1 Insert a memory card 2 Press OK to enter 9 up view mode then use the Navigation arrows to move through the photos To exit 9 up view mode and return to viewing one photo at a time press Zoom Tip To move quickly through the photos press and hold Select Photos or When you reach the last photo in either direction the display continues with the first or last photo Print a photo index A photo index shows thumbnail views and index numbers for up to 2000 photos on a memory card Use plain To print a photo index 1 Insert a memory card 2 Load several sheets of plain paper in the Main tray and pull the Photo tray slider towards you 3 Press Menu 4 Select Print options then press OK HP Photosmart 8400 series User s Guide 25 To decide which photos to print try one of these options paper instead of photo paper to cut costs A photo index may be several pages long 5 Select Print index page then press OK Print a proof sheet A proof sheet shows thumbnail views of all photos stored on a memory card A proof sheet is different than a photo index because it p
46. e drops significantly while in ENERGY STAR mode which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR which is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR is a U S registered mark of the U S EPA As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets the ENERGY STAR guidelines for energy efficiency For more information go to www energystar gov Paper use This product is suited for the use of recycled paper according to DIN 19309 Plastics Plastic parts over 24 grams 0 88 ounces are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the printer life Material safety data sheets Material Safety Data Sheets MSDS can be obtained from the HP web site at www hp com go msds Customers without Internet access should contact Customer Care Recycling program HP offers an increasing number of product return and recycling programs in many countries and partners with some of the largest electronics recycling centers throughout the world HP conserves resources by reselling some of its most popular products This HP product contains lead in the solder which may require special handling at the end of its life Contents 1 Welcome
47. e printer software installed a software update appears in the HP Software Update window 4 If a software update is available check the box beside the update to select it 5 Click Install 6 Follow the onscreen instructions To update the printer software Macintosh 1 Make sure the computer is connected to the Internet 2 On your Macintosh press and hold the HP Photosmart Menu in the Dock 3 Select HP Photosmart Updater 4 Follow the onscreen instructions If you are behind a firewall you need to enter the proxy server information in the updater Note This process does not update the HP Image Zone software The HP Image Zone software is available only on CD Contact HP directly to order software updates on CD including the HP Image Zone software For contact information see the web site www hp com support continued HP Photosmart 8400 series User s Guide 43 Chapter 5 44 HP Photosmart 8400 series 6 Care and maintenance The HP Photosmart 8400 series printer requires very little maintenance Follow the guidelines in this chapter to extend the life span of the printer and printing supplies and to ensure that the photos you print are always of the highest quality Cleaning and maintaining the printer Keep the printer and print cartridges clean and well maintained using the simple procedures in this section Cleaning the outside of the printer 1 Turn off the printer then disconnect the power cord from t
48. ection you must install the printer software See Installing the printer software on a Windows computer or Installing the printer software on a Macintosh To connect the printer to the network 1 Connect the ethernet cable to the back of the printer 2 Connect the ethernet cable to an empty port on the hub router or switch HP Photosmart 8400 series User s Guide 73 After you finish connecting the printer to the network install the printer software You cannot print from a computer until you do the software installation Installing the printer software on a Windows computer Installing the printer software on a Macintosh Installing the printer software on a Windows computer Note Set up the printer as indicated in the setup instructions that came in the box Installation time can range from 20 minutes Windows XP to 1 hour Windows 98 the amount of available hard drive space and the processor speed of the computer Make sure you have already connected the printer to the network with an ethernet cable before you begin the installation Note The printer software must be installed as described in this section on every networked computer from which you want to print to the Photosmart 8400 series printer After the installation printing is identical to printing through a USB connection Tip Do not use the Windows Add Printer control panel utility to install the printer software You must use the HP installer to in
49. ed facing down You may have selected a low resolution setting on the digital camera Reduce the size of the image and try printing again For better results in the future set the digital camera to a higher photo resolution There may be a problem with a print cartridge Try the following Remove and then reinsert the print cartridges Run an automatic print cartridge cleaning procedure from the printer control panel For more information see Automatically cleaning the print cartridges Align the print cartridges from the printer control panel For more information see Aligning the print cartridges If this does not solve the problem try cleaning the copper colored contacts on the print cartridges For more information see Manually cleaning the print cartridge contacts If these solutions do not work replace the print cartridge s Photos are not printing correctly You may have loaded the photo paper incorrectly Load the photo paper with the side to be printed facing down The photo paper may not have fed into the printer correctly Try the following If you have a paper jam see No page came out of the printer OR The paper jammed while printing Insert the photo paper as far as it will go into the Photo tray Load one sheet of photo paper at a time The photos I marked for printing in the digital camera do not print Some digital cameras such as the HP 318 and HP 612 le
50. enhance and print photos without even turning on the computer Once you ve set up the printer using the instructions in the Quick Start booklet you can insert a memory card in the printer and print your photos using the buttons on the printer control panel You can also print photos directly from a digital camera For more information see Printing photos from a digital camera Follow these steps for start to finish photo printing from a memory card Step 1 Insert a memory card in a memory card slot See Inserting memory cards Step 2 Load photo paper See Loading paper Step 3 Insert the correct print cartridges See Inserting print cartridges Step 4 Select a photo layout See Selecting a photo layout Step 5 View the photos on the memory card to decide which photos to print See Deciding which photos to print Step 6 Select photos to print See Selecting photos to print Step 7 Improve photo quality HP Photosmart 8400 series User s Guide 23 Follow these steps for start to finish photo printing from a memory card See Improving photo quality Step 8 Get creative See Getting creative Step 9 Print the photos See Printing photos Selecting a photo layout Press Layout on the printer to select a layout for the photos you want to print All photos selected from the printer control panel will print in this layout The actual size of the prints will vary according to the size of pap
51. er you load in the printer as shown in the following table Paper size Layout Photo size 10 x 15 cm 4 x 6 inches 1 per page borderless 10 x 15 cm 4 x 6 inches 5 x 7 inches 1 per page borderless 5 x 7 inches A4 8 5 x 11 inches 1 per page borderless A4 8 5 x 11 inches A4 8 5 x 11 inches 1 per page with border 20 x 25 cm 8 x 10 inches A4 8 5 x 11 inches 2 per page 13 x 18 cm 5 x 7 inches A4 8 5 x 11 inches 3 per page 10 x 15 cm 4 x 6 inches A4 8 5 x 11 inches 4 per page 9 x 13 cm 3 5 x 5 inches 8 5 x 11 inches 9 per page Wallet 2 5 x 3 25 inches Note The printer may rotate the photos to fit the layout Chapter 3 continued 24 HP Photosmart 8400 series Select the desired layout with the Layout button Description Print layouts row 1 1 One photo per sheet borderless 2 One photo per sheet with white borders around the edges 3 Two photos per sheet Print layouts row 2 1 Three photos per sheet 2 Four photos per sheet 3 Nine photos per sheet Deciding which photos to print You can decide which photos to print by viewing the photos on the printer screen by printing a photo index or by printing a proof sheet To decide which photos to print try one of these options View photos on the printer screen You can view photos on
52. es exposed to the air longer than this may dry out and cause printing problems 4 Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab 5 Gently wipe the copper colored contacts with the cotton swab Caution Do not touch the ink nozzle plate Touching the ink nozzle plate will result in clogs ink failure and bad electrical connections 6 Repeat steps 4 and 5 until no ink residue or dust appears on a clean swab 7 Insert the print cartridge in the printer then close the top of the printer Printing a test page You can print a test page to check the condition of the print cartridges 1 Press Menu 2 Select Tools then press OK 3 Select Print test page then press OK 4 Following the directions on the printer screen load paper so the printer can print a test page Use plain paper to conserve photo paper 5 Press OK to begin printing the test page The test page contains the following information Chapter 6 46 HP Photosmart 8400 series 1 Image print quality If the lined bars look good photos should print well 2 Ink nozzle quality If there are white streaks in the solid bars on this page try cleaning the print cartridge For more information see Automatically cleaning the print cartridges 3 Estimated ink level This indicator shows how much ink is left in the print cartridge 4 Diagnostic information Use the text information on this page when working with
53. evices with Bluetooth wireless technology when they locate the printer Passkey Press Navigation to increase number by one press Navigation to decrease the number Press OK to move to next number You can assign a Bluetooth numerical passkey to the printer that users of devices with Bluetooth wireless technology trying to locate the printer must enter before they can print if the printer Bluetooth Security level is set to High The default passkey is 0000 Accessibility Accessibility Visible to all Not visible When Accessibility is set to Not visible only devices that know the device address can print to it You can set the Bluetooth equipped printer to be visible or invisible to other devices with Bluetooth wireless technology by changing this accessibility option Security level Security Level High Printer menu structure continued HP Photosmart 8400 series User s Guide 11 Top level menu Submenus options Additional submenus options The printer does require users of other devices with Bluetooth wireless technology to enter the printer passkey Low The printer does not require users of other devices with Bluetooth wireless technology to enter the printer passkey Reset Bluetooth options Reset Bluetooth options Yes No Help Memory cards Memory Card Help Select to see information about supported memory cards Cartridges Print Cartrid
54. f To print a detailed network configuration page 1 Press Menu on the printer 2 Select Tools then press OK 3 Select Network then press OK 4 Select Print detailed report then press OK To view a summary of network settings 1 Press Menu on the printer 2 Select Tools then press OK 3 Select Network then press OK 4 Select Display summary then press OK HP Photosmart 8400 series User s Guide 77 Appendix a 78 HP Photosmart 8400 series b Specifications This section lists the minimum system requirements for installation of the HP Photosmart printer software and provides selected printer specifications For a complete list of printer specifications and system requirements see the onscreen HP Photosmart Printer Help For information about viewing the onscreen HP Photosmart Printer Help see Welcome System requirements Component Windows PC minimum Macintosh minimum Operating system Microsoft Windows 98 2000 Professional ME XP Home and XP Professional Mac OS X 10 1 through 10 3 Processor Intel Pentium II or equivalent or higher G3 or greater RAM 64 MB 128 MB recommended Mac OS 10 1 through 10 3 128 MB Free disk space 500 MB 500 MB Video display 800 x 600 16 bit or higher 800 x 600 16 bit or higher CD ROM drive 4x 4x Connectivity USB Microsoft Windows 98 2000 Professional ME XP Home and XP Professional Ethernet using the Ethernet port
55. ffect 2 Press Menu 3 Select Edit then press OK 4 Select Add color effect then press OK 5 Select a color effect then press OK The photo appears on the printer screen with the selected color effect applied The effect does not change the original photo It only affects printing continued HP Photosmart 8400 series User s Guide 29 To try these features Follow these steps in an image for a dramatic look Metallic adds a metallic sheen to colors in an image The color filters are similar to the lens filters used in traditional photography Create borderless prints You can set the printer to print borderless photos Press the Layout button to select the One photo per sheet borderless icon Make sure to use photo paper If you use plain paper the printer will override the borderless setting and print with narrow white borders on all sides to prevent paper jams Add the date and time to your prints You can print a stamp on the front of your photos that shows when the photo was taken This preference affects all prints 1 Press Menu 2 Select Preferences then press OK 3 Select Date time then press OK 4 Select one of the following date time stamp options Date time Date only Off 5 Press OK If you use a computer to modify the photo and then save your changes the original date and time information are lost Changes that you make to the photo using the p
56. from a video clip 1 Insert a memory card containing one or more video clips 2 Load photo paper and check that the paper tray you want to use is engaged 3 Press Menu 4 Select Print options then press OK 5 Select Video action prints then press OK 6 Press Select Photos or to highlight the video clip you want to print as a video action print 7 Press Select Photos then press Print Print camera selected photos from a memory card When you select photos for printing using a digital camera the camera creates a Digital Print Order Format DPOF file that identifies the selected photos The printer can read DPOF 1 0 and 1 1 files directly from a memory card 1 Use the digital camera to select the photos you want to print For more information see the documentation that came with the camera 2 If you select default as the photo layout with the camera press the Layout button on the printer to select a photo layout If you select a photo layout other than default with the camera photos print in the camera selected layout regardless of the printer setting 3 Load photo paper and check that the paper tray you want to use is engaged 4 Remove the memory card from the digital camera and insert it into the printer 5 When a message appears on the printer screen asking if you want to print the camera selected photos select Yes then press OK The photos you selected with a camera will print Chapter 3
57. g previously printed photos to be selected as new photos Before you begin make sure that the memory card is inserted in the printer and the paper tray you want to use is engaged and loaded with the correct paper 4 Select Print new then press OK The first frame of each new video clip will also print The printer will continue to consider these photos new until you remove the memory card Print the photos you selected on a proof sheet After you ve filled out the proof sheet as described in Selecting photos to print you can scan it to print the selected photos Make sure the same memory card used when you printed the proof sheet is inserted when you scan that proof sheet 1 Make sure that the memory card is inserted in the printer 2 Press Menu 3 Select Print options then press OK 4 Select Scan proof sheet then press OK 5 Load the proof sheet in the Main tray with the printed side facing down and the top of the page facing toward the printer If the printed proof sheet spans several pages insert the pages in reverse order to allow the printer to scan them all properly 6 Press OK to begin scanning 7 When a message appears on the printer screen prompting you to load paper load photo paper in the Main tray or Photo tray and check that the tray is engaged 8 Press OK to start printing the photos you selected on the proof sheet Photos printed from a proof sheet use the default print sett
58. ge Help Press Navigation or to scroll through the HP print cartridges available for the printer then press OK to see how to insert the cartridge Photo sizes Photo Sizes Help Press Navigation or to scroll through the available photo sizes Paper loading Paper Loading Help Press Navigation or to scroll through information on loading paper Paper jams Paper Jam Help Select to see how to remove a paper jam Camera connect Camera Connect Help Select to see where to connect a PictBridge compatible digital camera to the printer Chapter 1 Printer menu structure continued 12 HP Photosmart 8400 series Top level menu Submenus options Additional submenus options Preferences SmartFocus Turn SmartFocus On default Off Digital Flash Turn Digital Flash On Off default Date time Date time stamp Date time Date only Off default Colorspace Choose colorspace sRGB Adobe RGB Auto select default The Auto select default tells the printer to use the Adobe RGB colorspace if available The printer defaults to sRGB if Adobe RGB is not available Passport photo mode Turn passport photo mode On Off default Select Size If you select On the printer prompts you to select the passport photo size Passport mode tells the printer to print all photos in the selected size Each page contains one phot
59. guide fit close to the edges of the photo paper without bending the paper Make sure the Photo tray is fully engaged by gently pushing the Photo tray slider toward the printer until it stops If you still have problems try loading one sheet of photo paper at a time Banner paper jams between the Main and Out trays There is too much banner paper in the Main tray Clear the paper jam See No page came out of the printer OR The paper jammed while printing A blank page came out of the printer Check the ink level icons on the printer screen Replace any print cartridges that are out of ink For more information see Inserting print cartridges You may have begun printing and then cancelled the process If you cancelled the process before printing started the printer may have already loaded paper in preparation for printing The next time you print the printer will eject the blank page before starting the new printing project You may be printing in Ink Backup Printing Mode with only the black print cartridge installed and borderless printing turned on Replace the missing print cartridge with a new one or turn off borderless printing For more information about printing in Ink Backup Printing Mode see Inserting print cartridges If you are trying to print a fax first save the fax in a graphic format such as TIFF Place it in a word processing document and print it from there The photo did not print using the printe
60. he back of the printer 2 Wipe the outside of the printer with a soft cloth that has been lightly moistened with water Caution Do not use any type of cleaning solution Household cleaners and detergents may damage the printer finish Do not clean the interior of the printer Keep all fluids away from the interior Do not lubricate the metal rod on which the print cartridge cradle slides Noise is normal when the cradle moves back and forth Automatically cleaning the print cartridges If you notice white lines or single color streaks on the photos you print the print cartridges may need to be cleaned Do not clean the cartridges more often than necessary since cleaning uses up ink Follow the steps in this section to run an automatic cartridge cleaning procedure 1 Press Menu 2 Select Tools then press OK 3 Select Clean cartridges then press OK 4 Following the directions on the printer screen load paper so the printer can print a test page after cleaning the cartridges Use plain paper to conserve photo paper 5 Press OK to begin cleaning the print cartridges 6 When the printer finishes cleaning the cartridges and prints a test page it asks whether you want to Continue to second level cleaning Check the test page and select from the following options If the test page has white streaks or missing colors the print cartridges need to be cleaned again Select Yes then press OK to continue to a second level cleaning
61. hoto layout 2 Press Select Photos or to display the photos you want to print 3 When a photo you want to print appears on the printer screen press Select Photos to select the photo 4 If you like change the print settings for the selected photo as described in Getting creative and Improving photo quality 5 To select additional photos repeat steps 4 5 and 6 HP Photosmart 8400 series User s Guide 31 If you want to Follow these steps 6 When you have selected all the photos you want to print and have made any desired changes to the print settings press Print Print more than one copy of a photo Before you begin make sure that the memory card is inserted in the printer and the paper tray you want to use is engaged and loaded with the correct paper 1 Press the Layout button to select the photo layout 2 Press Select Photos or to display the photo you want to print 3 Press Select Photos once for each copy of the displayed photo you want to print 4 If you like change the print settings for the selected photo as described in Getting creative and Improving photo quality 5 Press Print Print all photos on the memory card Before you begin make sure that the memory card is inserted in the printer and the paper tray you want to use is engaged and loaded with the correct paper 1 Press the Layout button to select a photo layout 2 Press Menu 3 Select Print options then press OK
62. ications Recommended maximum length 356 mm 14 inches Recommended maximum thickness 292 m 11 5 mil Media sizes standard Photo paper 76 x 76 mm to 216 x 356 mm 3 x 3 inches to 8 5 x 14 inches Plain paper Letter 216 x 280 mm 8 5 x 11 inches Legal 216 x 356 mm 8 5 x 14 inches Executive 190 x 2540 mm 7 5 x 10 inches A4 210 x 297 mm 8 27 x 11 7 inches A5 148 x 210 mm 5 8 x 8 3 inches B5 176 x 250 mm 6 9 x 9 8 inches Cards Hagaki 100 x 148 mm 3 94 x 5 83 inches L size 90 x 127 mm 3 5 x 5 inches L size with tab 90 x 127 mm with 12 5 mm tab 3 5 x 5 inches with 0 5 inch tab Appendix b continued 80 HP Photosmart 8400 series Category Specifications Index 76 x 127 mm 10 x 15 cm and 127 x 203 mm 3 x 5 inches 4 x 6 inches and 5 x 8 inches A6 105 x 148 5 mm 4 13 x 5 85 inches Envelopes No 9 98 4 x 225 4 mm 3 875 x 8 875 inches No 10 105 x 240 mm 4 125 x 9 5 inches A2 Invitation 110 x 146 mm 4 375 x 5 75 inches DL 110 x 220 mm 4 33 x 8 66 inches C6 114 x 162 mm 4 5 x 6 4 inches Custom 76 x 127 mm to 216 x 356 mm 3 x 5 inches to 8 5 x 14 inches Transparencies and label sheets Letter 216 x 280 mm 8 5 x 11 inches A4 210 x 297 mm 8 27 x 11 7 inches Media types Paper plain inkjet photo and banner Envelopes Transparencies Labels Cards index greeting Hagaki A6 L size Iron on transfers Memory ca
63. ies section 3 Select a photo layout in the print layout section Make sure to only fill in one choice Once you ve filled out the proof sheet scan it to print the selected photos For information about scanning the proof sheet see Printing photos Improving photo quality The printer provides a variety of enhancements that can improve the quality of a photo printed from a memory card These print settings do not change the original photo They only affect printing Problem How to correct it Red eye in flash photos To remove or reduce the red eye effect in a photo 1 Press Select Photos or to display the photo you want to fix 2 Press Menu 3 Select Edit then press OK 4 Select Remove red eye then press OK continued HP Photosmart 8400 series User s Guide 27 Problem How to correct it Photos with poor brightness To adjust the brightness of a photo 1 Press Select Photos or to display the photo you want to fix 2 Press Menu 3 Select Edit then press OK 4 Select Photo brightness then press OK 5 Use the Select Photos arrows to increase or decrease photo brightness to the desired level then press OK Blurred photos This preference affects all printed photos To automatically focus images for clearer sharper detail 1 Press Menu 2 Select Preferences then press OK 3 Select SmartFocus then press OK 4 Select On then press OK Photos with poor lighting and contrast Th
64. ings Any print settings you have applied to photos such as cropping color effects and decorative frames are ignored Print photos from video clips You can view video clips on the printer screen and select and print individual frames When you first insert a memory card containing a video clip the printer uses the first frame of the video clip to 1 Press the Layout button to select a photo layout 2 Press Select Photos or to display the video clip you want to print 3 Press OK to play the video clip You can fast forward the video while it is playing by pressing and holding Navigation continued HP Photosmart 8400 series User s Guide 33 If you want to Follow these steps represent the clip on the printer screen The printer recognizes video clips recorded in these formats Motion JPEG AVI Motion JPEG QuickTime MPEG 1 The printer ignores video clips in any other format Before you begin make sure that the memory card is inserted in the printer and the paper tray you want to use is engaged and loaded with the correct paper 4 To pause the video while it is playing press OK You can play the video in slow motion by pressing and holding Navigation while the video is paused 5 To select the displayed video frame press Select Photos 6 Press Print to begin printing Print a video action print A video action print is a series of nine automatically selected frames
65. inter Memory card errors Before contacting Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support Error message Photo is missing OR Some photos are missing The printer cannot read the file on the memory card or the file was accidentally deleted or one or more files specified for the job are missing from the memory card Try saving the photos to the computer using the digital camera rather than the memory card If a photo is missing you may have accidentally deleted the photo from the card Error message Card access error Job was cancelled See computer for details Press OK OR File directory structure is corrupted OR Card may be damaged Job was cancelled See computer for details Press OK The printer cannot read the data on the memory card and cannot complete any current print or save jobs The data may be corrupted or there may be a physical problem with the memory card Try the following Save the files to the computer by pressing Save and access them from there If this does not work use a new memory card or reformat the memory card using the digital camera Any photos on the memory card will be lost If this does not work the photo files may be damaged or unreadable Before you contact Customer Care try another memory card to determine if it is the printer or the memory card that is failing Error message Can not print phot
66. inting in Ink Backup Printing Mode The printer enters Ink Backup printing mode when one of the print cartridges is missing Replace the missing cartridge A cartridge is out of ink Replace it Some of the ink nozzles on a cartridge are clogged Clean the cartridges See Automatically cleaning the print cartridges No page came out of the printer OR The paper jammed while printing The printer may need attention Read the printer screen for instructions The power may be off or there may be a loose connection Make sure the power is on and that the power cord is securely connected Chapter 7 54 HP Photosmart 8400 series You may not have any paper in the Main tray or Photo tray Check that the paper is loaded correctly in the paper tray you are using For paper loading instructions see Loading your paper The paper may have jammed while printing Turn off the printer then unplug it from the power source Clear the printer of any paper that may be obstructing the paper path Remove the rear access door Gently remove the jammed paper from the printer then replace the rear access door Plug the printer back in and turn it on Try printing again If you were printing labels make sure a label did not become unglued from the label sheet while going through the printer If you experience paper jams when using the Photo tray make sure that the photo paper width guide and the photo paper length
67. is preference affects all printed photos To apply a digital flash to a photo 1 Press Menu 2 Select Preferences then press OK 3 Select Digital Flash then press OK 4 Select On then press OK Poor quality video clips This preference affects all printed photos To improve the quality of video action prints 1 Press Menu 2 Select Preferences then press OK 3 Select Video enhancement then press OK 4 Select On then press OK Getting creative The printer provides a variety of tools and effects that let you use your photos in creative ways These print settings do not change the original photo They only affect printing To try these features Follow these steps Crop a photo Press Zoom to enter Zoom mode where you can increase or decrease the magnification by 0 25x The maximum level is 5 0x 1 Press Select Photos or to display the photo you want to crop 2 Press Zoom to enter Zoom mode and increase the magnification of the photo by 0 25x 3 Press Select Photos to increase the magnification level by 0 25x Chapter 3 continued 28 HP Photosmart 8400 series To try these features Follow these steps Note The crop box changes from green to yellow if printing at the selected magnification will noticeably reduce the print quality Press Select Photos to decrease the magnification level by 0 25x The minimum magnification level is 1 0x 4 At any magnification level use th
68. mmon use is to connect several home computers on a network to the Internet Routers often also include a built in firewall that can help protect a home network from unauthorized access Note For specific information about setting up and configuring the hardware on your network see the documentation that came with the hardware Internet connection If your network is connected to the Internet through a router or gateway it is recommended that you use a router or gateway that supports Dynamic Host Configuration Protocol DHCP A gateway with DHCP support manages a pool of reserved IP addresses that it assigns dynamically as needed See the documentation that came with the router or gateway Recommended network configurations The following network configurations support the printer Determine the type of network configuration you have then see Connecting the printer to the network and Installing the printer software on a Windows computer or Installing the printer software on a Macintosh for instructions on connecting your printer to the network and then installing the software Ethernet network without Internet access The computers and printer communicate with each other forming a simple network through a hub None of the networked devices has access to the Internet Some printer features such as sharing photos directly from the printer over the Internet using HP Instant Share do not work in this configuration Appendix a 72 HP Pho
69. mputer 23 proof sheet printing from 31 Q quality photo paper 49 photos 27 printing test page 46 QuickTime 20 R range printing 31 red eye removal 27 regulatory notices 85 removing memory cards 22 replacing print cartridges 18 S saving photos to computer 37 Secure Digital 20 sepia tones 28 slide show 28 SmartFocus 27 SmartMedia 20 software HP Image Zone 41 HP Instant Share 41 print driver 41 specifications 79 storing photo paper 49 print cartridges 20 49 printer 49 system requirements 79 T test page 46 thumbnails printing 25 TIFF file format 20 trays paper 4 troubleshooting Customer Care 67 error messages 57 flashing lights 51 two sided printing 8 U USB connection type 37 port 4 specifications 79 V viewing photos 25 X xD Picture Card 20 Z zooming and cropping 28 84 HP Photosmart 8400 series Regulatory notices Hewlett Packard Company This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference and This device must accept any interference received including interference that may cause undesired operation Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Hewlett Packard Company may cause harmful interference and void your authority to operate this equipment Use of a shielded data
70. mputer from which you want to print to the Photosmart 8400 series printer After the installation printing is identical to printing to a printer connected by a USB cable To install the printer software 1 Insert the HP Photosmart printer software CD into the Macintosh CD ROM drive 2 Double click the CD icon on the desktop 3 Double click the Installer icon The Authenticate dialog appears 4 Enter the Name and Password used to administer your Macintosh then click OK 5 Follow the onscreen instructions 6 When the HP Photosmart Install window appears choose Easy Install then click Install 7 In the Select Printer window click the Network tab The installer searches for any printers on the network If the printer is found do this a Select the HP Photosmart 8400 series printer in the Select Printer window then click Utilities b Follow the onscreen instructions to register the printer If the printer is not found do this a Print a network configuration page and locate the IP Address entry listed on the page HP Photosmart 8400 series User s Guide 75 b Make sure the printer is connected by the correct type of CAT 5 ethernet cable to the network See Connecting the printer to the network c Click Find enter the IP Address then click Save d Select the HP Photosmart 8400 series printer in the Select Printer window then click Utilities e Follow the onscreen instructions to register the printer No
71. o However if you specify several copies of the same photo they all appear on the same page if enough space is available You must let photos printed in passport photo mode dry for a week before they are laminated Printer menu structure continued HP Photosmart 8400 series User s Guide 13 Top level menu Submenus options Additional submenus options Tray select Select which paper tray to use Front default when rear tray not installed Rear Ask each time default when rear tray is installed Paper detect Auto paper detect On default Off Preview animation Turn preview animation On default Off Video enhancement Turn video print enhancement On Off default Restore defaults Restore original factory preferences Yes No Restores factory settings for all menu items except Select language and Select country region under Language in Preferences menu and Bluetooth settings under Bluetooth in the main printer menu This setting does not affect HP Instant Share or Network defaults Language Select language Select country region Chapter 1 Printer menu structure continued 14 HP Photosmart 8400 series 2 Getting ready to print Before you can begin printing there are three easy procedures you should become familiar with Loading paper Inserting print cartridges Inserting memory cards Yo
72. of the displayed photo you want to print The number of times that the photo has been selected appears at the bottom of the photo Chapter 3 continued 26 HP Photosmart 8400 series If you want to Follow these steps For example if you select a photo twice x2 appears Deselect a photo When you deselect a photo the printer discards any changes you made to the print settings for that photo Note Deselecting photos does not delete them from the memory card 1 Press Select Photos or to display the photo you want to deselect 2 Press Cancel to deselect the displayed photo for printing If a photo was selected multiple times the printer removes one selection of the photo each time you press Cancel Deselect all photos 1 Press Select Photos or to display a photo that is not currently selected any photo with no check mark in the bottom corner 2 Press Cancel until a message appears on the printer screen asking if you want to deselect all photos 3 Select Yes then press OK Select photos on a proof sheet After you print a proof sheet you can use it to select specific photos to print For information about printing a proof sheet see To print a proof sheet 1 Select the photos you want to print by filling in the circle below each photo with a dark pen 2 Select the number of copies you want of each photo by filling in the copies section Make sure to fill in only one choice in the cop
73. or Macintosh computer you can communicate with the printer over the network to Check printer status and estimated ink levels View network statistics Adjust the printer network configuration such as specifying a proxy server setting a DNS name or manually entering an IP address Restrict access to configuration pages Order supplies Go to the HP web site for support To access the embedded web server home page 1 Print a network configuration page See Printing a network configuration page Appendix a 76 HP Photosmart 8400 series 2 Enter the printer IP address indicated on the network configuration page into the address box of your browser Example IP address 10 0 0 81 The home page for the embedded web server appears For information about network terms and the embedded web server that is not covered in this guide access the embedded web server help To access help for the embedded web server 1 Go to the embedded web server home page See To access the embedded web server home page 2 Click Help in the Other Links area of the home page Printing a network configuration page You can print a network configuration page from the printer without even being connected to a computer The configuration page provides useful information regarding the printer IP address network statistics and other network settings You can also display a summary of select network settings on the printer itsel
74. os More than 10 photos specified for a print job may be corrupt missing or are an unsupported file type For information about supported file types see Printer specifications Try the following Try saving the photos to the computer using the digital camera rather than the memory card Save the files to the computer by pressing Save and print from the computer Print a photo index page and reselect photos For more information see Deciding which photos to print HP Photosmart 8400 series User s Guide 61 Error message Card is locked Can not access card The printer cannot read the memory card because the memory card is password protected Follow these steps 1 Remove the memory card from the printer 2 Insert the memory card in the device you originally used to store the password on the memory card 3 Remove the password from the memory card using the same software you used to store the password 4 Remove the memory card and reinsert it in the printer memory card slot 5 Try printing again Error message Card is not fully inserted Push card in a little more The printer can detect the memory card but cannot read it Push the memory card gently into the memory card slot until it stops For more information see Inserting a memory card Error message Use only 1 card at a time Please remove a memory card The printer has two or more different types of memory cards inserted simultaneously or a memor
75. osmart Printer Help describes how to use the printer with a computer and contains software troubleshooting information 2 If you are unable to solve the problem using the information in the documentation visit www hp com support to do the following Access online support pages Send HP an e mail message for answers to your questions Connect with an HP technician by using online chat Check for software updates Support options and availability vary by product country region and language 3 For Europe only Contact your local point of purchase If the printer has a hardware failure you will be asked to bring the printer to where you purchased it Service is free during the printer limited warranty period After the warranty period you will be quoted a service charge 4 If you are unable to solve the problem using the onscreen Help or HP web sites call Customer Care using the number for your country region For a list of country region phone numbers see Customer Care by phone Customer Care by phone While the printer is under warranty you can obtain free phone support For more information see the warranty included in the box or go to www hp com support to check the duration of your free support After the free phone support period you can obtain help from HP at an additional cost Contact your HP dealer or call the support phone number for your country region for support options To receive HP support by phone
76. pe of moisture Read and understand all instructions in the HP Photosmart 8400 series Quick Start booklet Use only a grounded electrical outlet when connecting the unit to a power source If you do not know whether the outlet is grounded check with a qualified electrician Observe all warnings and instructions marked on the product Unplug this product from wall outlets before cleaning Do not install or use this product near water or when you are wet Install the product securely on a stable surface Install the product in a protected location where no one can step on or trip over the power cord and where the power cord will not be damaged If the product does not operate normally see the troubleshooting information in the onscreen HP Photosmart Printer Help There are no operator serviceable parts inside Refer servicing to qualified service personnel Use in a well ventilated area Environmental statements Hewlett Packard Company is committed to providing quality products in an environmentally sound manner Protecting the environment This printer has been designed with several attributes to minimize impact on our environment For more information go to HP s Commitment to the Environment web site at www hp com hpinfo globalcitizenship environment Ozone production This product generates no appreciable ozone gas O3 Energy consumption Energy usag
77. photos Order professionally processed prints online availability varies by country region Macintosh Start HP Instant Share then follow the onscreen instructions To use HP Instant Share on a Macintosh press and hold on HP Photosmart Menu in the Dock then select HP Instant Share from the pop up menu Creative projects Think outside the photo album The HP Image Zone lets you use your digital photos for creative projects such as Iron on transfers Banners Greeting cards Windows In the onscreen Help click Use the HP Image Zone then click Create projects To do creative projects on Windows start HP Image Zone select one or more photos then click the Projects tab Macintosh To do creative projects on a Macintosh press and hold on the active HP Photosmart Menu in the Dock then select HP Image Print from the pop up menu Select a creative printing option from the Print Style drop down menu Onscreen instructions appear in the HP Image Print window Organize your photos The HP Image Zone helps you keep on top of your digital photos and video clips by letting you Organize your photos in albums Search through your photos by date keywords and more Index images automatically In the onscreen Help click Use the HP Image Zone then click Manage your images To organize your photos on Windows start HP Image Zone then click the My Images tab Macintosh This featu
78. printer screen to notify you that HP Instant Share photo is available for viewing on the printer Also see Printing from HP Instant Share 4 Choose one of the following then press OK View to view the received photo on the printer screen Remove to delete the received photo Chapter 4 40 HP Photosmart 8400 series 5 Printing from a computer All HP photo printers come with the HP Image Zone software which helps you do more with your photos than ever before Use it to get creative with your pictures edit them share them and create fun projects such as greeting cards To work with photos you need to transfer them to a computer that you have connected to the printer Press Save on the printer control panel to save the photos from an inserted memory card to the computer Follow the instructions on the computer screen You should also get to know the printer driver software That s the interface that pops up whenever you print It controls the resolution and color and it usually chooses those settings automatically which is fine when you re printing on plain paper But if you re printing a digital photo you ll want to change printer driver settings to produce the best quality print For information on installing the HP Image Zone and printer driver software see the Quick Start booklet HP Image Zone is only installed if you choose the Typical installation option The Macintosh supports only a subset of the features of the H
79. quality prints Align the cartridges 1 Load paper in the Main tray 2 Follow the onscreen instructions to complete the cartridge alignment See Aligning the print cartridges Insert or replace the print cartridges continued HP Photosmart 8400 series User s Guide 19 When you are not using a print cartridge Whenever you remove a print cartridge from the printer store it in a print cartridge protector if available The cartridge protector keeps the ink from drying out Storing the cartridge improperly can cause the cartridge to malfunction To insert a cartridge into the cartridge protector slide the cartridge into the protector at a slight angle and snap it securely into place Once you have inserted a cartridge into the cartridge protector place it in the storage area located in the printer under the top cover Inserting memory cards After you have taken pictures with a digital camera you can remove the memory card from the camera and insert it into the printer to view and print your photos The printer can read the following types of memory cards CompactFlash Memory Sticks Microdrive MultiMediaCard Secure Digital SmartMedia and xD Picture Card Caution Using any other type of memory card may damage the memory card and the printer To learn about other ways of transferring photos from a digital camera to the printer see Connecting to other devices Supported file formats The p
80. r s default print settings You may have changed the print settings for the selected photo Print settings you apply to an individual photo override the printer s default print settings Discard all HP Photosmart 8400 series User s Guide 55 print settings that have been applied to an individual photo by deselecting the photo For more information see Selecting photos to print The printer ejects the paper when preparing to print Direct sunlight could be interfering with the operation of the automatic paper sensor Move the printer out of direct sunlight Print quality is poor You may be printing in Ink Backup Printing Mode The printer enters Ink Backup Printing Mode when one of the print cartridges is missing Replace the missing print cartridge with a new one For more information see Inserting print cartridges If you magnified the photo using the Zoom button on the printer control panel you may have magnified the photo too much To reduce the magnification press Zoom to enter Zoom mode and then press Select Photos one or more times to reduce the magnification One of the print cartridges may be running out of ink If a print cartridge is running low on ink replace it For more information see Inserting print cartridges Use photo paper designed for the printer For best results use HP inkjet paper You may be printing on the wrong side of the paper Make sure the paper is loaded with the side to be print
81. ra connected to the printer check the camera screen for instructions If the printer is connected to a computer check the computer monitor for instructions Turn off the printer then unplug its power cord Wait about 10 seconds then plug it in again Turn on the printer HP Photosmart 8400 series User s Guide 51 The On light flashed amber briefly after I turned the printer off This is a normal part of the power down process It does not indicate a problem with the printer The On light is flashing amber A printer error has occurred Try the following Check the printer screen for instructions If you have a digital camera connected to the printer check the camera screen for instructions If the printer is connected to a computer check the computer monitor for instructions Turn off the printer then unplug its power cord Wait about 10 seconds then plug it in again Turn on the printer If the On light continues to flash amber go to www hp com support or contact Customer Care The printer does not find and display the photos I stored on my memory card Try the following Turn off the printer then unplug its power cord Wait about 10 seconds then plug it in again Turn on the printer The memory card may contain file types the printer cannot read directly from the memory card Save the photos to a computer then print them from the computer For more information see the documentation th
82. rds CompactFlash Type I and II Microdrive MultiMediaCard Secure Digital SmartMedia Memory Sticks xD Picture Card Memory card supported file formats Printing See Image file formats earlier in table Saving All file formats Paper trays Main tray 76 x 127 mm to 216 x 356 mm 3 x 5 inches to 8 5 x 14 inches Photo tray 10 x 15 cm 4 x 6 inch and Hagaki Out tray All supported sizes continued HP Photosmart 8400 series User s Guide 81 Category Specifications Paper tray capacity Main tray 100 sheets of plain paper 14 envelopes 20 40 cards depending on thickness 20 sheets of banner paper 30 sheets of labels 25 transparencies iron on transfers or photo paper Photo tray 25 sheets of photo paper Out tray 50 sheets of plain paper 20 sheets of photo paper banner paper or transparencies 10 cards or envelopes 25 sheets of labels or iron on transfers Power consumption Printing 15 45 W Idle 5 W Off 2 W Power cord model number Q0950 4476 Print cartridges HP Gray Photo C9368A HP Color Photo C9369W HP Tri color C8766W or C9363W HP Black C8767W USB support Microsoft Windows 98 2000 Professional ME XP Home and XP Professional Mac OS X 10 1 through 10 3 HP recommends that the USB cable be less than 3 meters 10 feet in length Network support Microsoft Windows 98 2000 Professional ME XP Home and XP Professional Mac OS
83. re is not available on the Macintosh in the printer software We recommend using iPhoto 2 0 or later Edit and enhance your photos Windows In the onscreen Help click Use the HP Image Zone then click Edit your images To edit photos on Windows start HP Image Zone select one or more photos then click the Edit tab Chapter 5 continued 42 HP Photosmart 8400 series Software feature Where to find information The HP Image Zone lets you Do manual color correction and make other adjustments to improve your photos before you print them Add text and other graphics Resize your digital photos Macintosh To edit photos on a Macintosh press and hold on the active HP Photosmart Menu in the Dock then select HP Image Edit from the pop up menu Be sure to download the latest printer software update every couple of months to ensure you have the latest features and improvements To update the printer software Windows 1 Make sure the computer is connected to the Internet 2 From the Windows Start menu select Programs All Programs in Windows XP gt HP gt HP Software Update 3 Click Next HP Software Update searches the HP web site for printer software updates If the computer has the most recent version of the printer software installed No updates are available for your system at this time appears in the HP Software Update window If the computer does not have the most recent version of th
84. re the selected photos with others See the onscreen Image Zone Help for information about using HP Instant Share To use HP Instant Share network to send photos 1 Insert a memory card and select some photos 2 Press HP Instant Share 3 Select a destination then press OK 4 Select Send photos then press OK If the destination is an e mail address the printer sends an e mail message with a link to the photo on the HP Instant Share web site If the destination is a compatible networked printer an icon appears on the printer screen to notify the user that the photo is available For more information see the onscreen HP Image Zone Help HP Photosmart 8400 series User s Guide 39 To use HP Instant Share network to receive photos 1 Press HP Instant Share 2 Select Receive then press OK 3 Select a received HP Instant Share collection message with photos then press OK The first photo included with that message appears on the printer screen You can navigate select and print HP Instant Share photos in the same manner as you do with photos on a memory card or attached digital camera If you insert a memory card or connect a digital camera while viewing HP Instant Share photos the HP Instant Share session ends and the normal viewing of photos from the card or camera begins Your printer also checks at regular intervals to see if new photos have been received An HP Instant Share received icon an envelope appears on the
85. rint photos you receive on a networked printer through HP Instant Share If you want to Follow these steps Print photos received through HP Instant Share If the printer is connected to an Ethernet network other users of HP Instant Share can send HP Instant Share collections messages with one or more attached photos directly to the printer where you can view select and print them even if the printer is not connected to a computer An HP Instant Share received icon an envelope on the printer screen notifies you when a collection has arrived See Connecting through HP Instant Share and Printing from HP Instant Share 1 Press HP Instant Share 2 Select Receive then press OK 3 Select the HP Instant Share collection you want to view then press OK Once the first photo in the HP Instant Share collection appears you can navigate select and print any photo included just as if the photo were on a memory card Chapter 3 continued 36 HP Photosmart 8400 series 4 Getting connected Use the printer to stay connected to other devices and people Connecting to other devices This printer offers several ways of connecting to computers or other devices Each connection type lets you do different things Connection type and what you need This lets you USB A Universal Serial Bus USB 1 1 or 2 0 full speed compliant cable 3 meters 10 feet or less in length For instructions about connecting
86. rinter can recognize and print the following file formats directly from the memory card JPEG uncompressed TIFF AVI JPEG compression QuickTime JPEG compression and MPEG 1 If a digital camera saves photos and video clips in other file formats save the files to a computer and print them using a software application For more information see the onscreen HP Photosmart Printer Help Inserting a memory card Find the memory card in the following table and use the instructions to insert the card into the printer Guidelines Insert only one memory card at a time Gently push the memory card into the printer until it stops The memory card does not insert all the way into the printer do not try to force it Caution Inserting the memory card any other way may damage the card and the printer When the memory card is inserted correctly the Memory Card light flashes and then remains solid green Chapter 2 20 HP Photosmart 8400 series Caution Do not pull out a memory card while the Memory Card light is flashing For more information see Removing a memory card Memory card Slot How to insert the memory card CompactFlash Top right slot Front label faces up and if the label has an arrow the arrow points toward the printer Edge with metal pinholes goes into the printer first Memory Stick Bottom left slot Angled corner is on the left Metal contacts face down If you are using a Memory S
87. rinter control panel do not affect the date and time information Change the print quality You can change the print quality for photos Best quality is the default and produces the highest quality photos Normal quality conserves ink and prints faster To change the print quality to Normal for one print job 1 Press Menu 2 Select Tools then press OK 3 Select Print quality then press OK 4 Select Normal then press OK Print quality will revert to Best after the next print job View a slide show You can view all the photos stored on a memory card in sequence like a slide show Viewing a slide show on the printer screen does not affect any photo selections or print settings you have made To view a slide show on the printer screen 1 Press Menu 2 Select Tools then press OK 3 Select Slide Show then press OK Press OK to pause or resume a slide show Press Cancel to stop the slide show Chapter 3 continued 30 HP Photosmart 8400 series Printing photos You can print photos without a computer in several different ways Insert a memory card with photos on it into one of the memory card slots on the printer Connect an HP direct printing digital camera to the USB port on the rear of the printer Connect a PictBridge digital camera to the camera port on the front of the printer Install the optional HP Bluetooth wireless printer adapter and print from a digital camera with
88. rn the printer off then turn it on again Print fewer photos at a time Save the photos to the computer and print from there Save the files to the computer using a memory card reader and then print from the computer Error message Computer is not connected To save photos connect printer to computer Press OK OR Communication error Check computer connection Press OK OR Data was not received Check computer connection Press OK to continue OR No response from computer The printer cannot communicate properly with the computer A printer driver may not be working or a cable may be loose Make sure the USB cable is securely attached to both the computer and to the USB port on the back of the printer If the cable is secure verify that the printer software is installed Network and HP Instant Share errors Before contacting Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support You also find help with networking the printer by going to the home page of the embedded web server in the printer See To access help for the embedded web server Error message HP Instant Share service not set up The printer encountered a problem when HP Instant Share button pressed Try the following Go to the computer insert the print software CD and install HP Instant Share HP Photosmart 8400 series User s Guide 65 Error message Disconnected from ser
89. rovides spaces for you to select photos to print specify the number of copies to print and select the photo layout Note If the printed proof sheet spans several pages insert the pages in reverse order to allow the printer to scan them all properly For more information see Selecting photos to print and Printing photos To print a proof sheet 1 Insert a memory card 2 Load several sheets of plain paper in the Main tray and pull the Photo tray slider towards you 3 Press Menu 4 Select Print options then press OK 5 Select Print proof sheet then press OK 6 Select from the following options If you want to print a proof sheet containing the photos on the memory card that have not previously been printed from the control panel select New photos then press OK If you want to print a proof sheet containing all photos on the memory card select All photos then press OK 7 Press OK Selecting photos to print If you want to Follow these steps Select a photo 1 Insert a memory card 2 Press Select Photos or to display the photo you want to select 3 Press Select Photos to select the displayed photo A check mark appears in the bottom corner of the photo 4 To select additional photos repeat steps 2 and 3 Select more than one copy of a photo 1 Insert a memory card 2 Press Select Photos or to display the photo you want to select 3 Press Select Photos once for each copy
90. s a Follow the onscreen instructions then select Specify a printer by address then click Next b On the Specify Printer screen enter the Hardware Address MAC number listed in the network configuration page in the Hardware Address MAC box Example 02bad065cb97 MAC stands for Media Access Control a hardware address that identifies the printer on the network c Enter the IP Address listed in the network configuration page in the IP Address box then click Next Example 169 254 203 151 d When the Printer Found screen appears select Yes install this printer then click Next e In the Confirm Settings screen click Next f Follow the onscreen instructions 5 When prompted click Finish to exit the installation Installing the printer software on a Macintosh Note Set up the printer as indicated in the setup instructions that came in the box Installation time can take 3 4 minutes depending on your operating system the amount of available hard drive space and the processor speed of the Macintosh Make sure you have already connected the printer to the network with an ethernet cable before you begin the installation If you have already installed this printer on a USB connection you do not have to follow these instructions to do a network installation Instead see To change a USB connected printer to a network connection Note The printer software must be installed as described in this section on every networked co
91. s User s Guide 47 Updating the software Download the latest printer software update periodically to ensure you have the latest features and improvements You can download printer software updates by going to www hp com support or by using HP Software Update Note The printer software update that you download from the HP web site does not update the HP Image Zone software Downloading the software Windows Note Make sure you are connected to the Internet before you use HP Software Update 1 From the Windows Start menu select Programs in Windows XP select All Programs gt Hewlett Packard gt HP Software Update The HP Software Update window opens 2 Click Check Now HP Software Update searches the HP web site for printer software updates If the computer does not have the most recent version of the printer software installed a software update appears in the HP Software Update window Note If the computer has the most recent version of the printer software installed the following message appears in the HP Software Update window No updates are available for your system at this time 3 If a software update is available click the checkbox next to the software update to select it 4 Click Install 5 Follow the onscreen instructions to complete the installation Downloading the software Macintosh Note Make sure you are connected to the Internet before you use HP Photosmart Updater 1 On your Macintosh
92. shooting tips or go to the online support services at www hp com support The printer does not print borderless photos when I print from the control panel Make sure you have selected an appropriate paper size The printer cannot print borderless photos on all sizes of paper Make sure you have select the borderless layout on the printer Printing is very slow You may be printing a project containing high resolution graphics or photos or a PDF Large complex projects containing graphics or photos print slower than text documents The printer may be in Ink Backup Printing Mode The printer enters this mode when one of the print cartridges have been removed Replace the missing print cartridge I selected the Print new option in the printer menu and got more photos than I expected To the printer a new photo on a memory card is one that you haven t printed from the printer control panel When you select Print new the printer will print all photos that have not previously been printed from the control panel To print the photos you want select them manually For more information see Selecting photos to print I selected the Print new option in the printer menu but the printer did not print the new photos stored on the memory card There are no new photos on the memory card or the photos have already been printed from the printer control panel To print the photos you want select them manually For more information se
93. stall the printer on a network properly To install the printer software 1 Print a network configuration page You may need the information included in this report if the installer cannot detect the printer See Printing a network configuration page 2 Insert the HP Photosmart printer software CD into the computer s CD ROM drive 3 Click Next and follow the instructions provided by the Installer to check and prepare the system and install drivers plug ins and software This takes several minutes 4 At the Connection Type screen select Through the network then click Next The Searching screen appears as the Setup program searches for the printer on the network If the Printer Found screen appears do this a Verify that the printer description is correct Use the configuration page to verify the printer name and hardware address See Printing a network configuration page b If the printer description is correct select Yes install this printer then click Next If more than one printer is found on the network select HP Photosmart 8400 series as the device to configure and install then click Next If you have more than one HP Photosmart 8400 series printer on your network use the Hardware Address MAC Appendix a 74 HP Photosmart 8400 series item listed in the network configuration page to identify the specific HP Photosmart 8400 series printer you want to install If the Check Cable Connection screen appears do thi
94. t Utilities then double click HP Instant Share Setup Follow the onscreen instructions This application runs automatically when you first install the printer software You can run it again at any time if you need to modify your list of HP Instant Share destinations To set HP Instant Share options 1 Press HP Instant Share 2 Select HP Instant Share options then press OK 3 Select one of the following options then press OK Receive options Receive from allowed senders tells the printer to receive only collections that have been sent by approved senders Receive from any unblocked sender tells the printer to receive all collections Auto checking This is on by default If you do not want the printer to check for HP Instant Share collections automatically select Off On makes the printer check for HP Instant Share collections at regular intervals Off keeps the printer from checking for collections Remove collections lets you select received collections you want removed Device name displays the network name of the printer Reset HP Instant Share resets all HP Instant Share options to the defaults This means you have to go through HP Instant Share set up again to register the printer with the HP Instant Share service To use HP Instant Share USB to send photos 1 Insert a memory card and select some photos 2 Press HP Instant Share 3 Follow the instructions on your computer to sha
95. t and photo size 24 lights 7 loading paper 16 M memory cards inserting 20 printing from 31 removing 22 supported types 20 Memory Sticks 20 menu printer 9 Microdrive 20 MPEG 1 file format 20 MultiMediaCard 20 N networking 71 O onscreen Help 3 P paper buying and choosing 15 loading 16 maintaining 15 49 specifications 79 trays 4 paper jams 54 57 photos antique coloration 28 color filters 28 cropping 28 date and time stamp 28 e mailing 38 framing 28 improving quality 27 index 25 metallic effect 28 print cartridges choosing 18 printing 31 red eye removal 27 saving to computer 37 selecting for print 26 sepia tones 28 solarize effect 28 supported file formats 20 viewing 25 zooming 28 PictBridge cameras camera port 35 print cartridges aligning 47 HP Photosmart 8400 series User s Guide 83 choosing 18 cleaning 45 ink level checking 18 inserting 18 replacing 18 storing 20 49 testing 46 printer accessories 8 cleaning 45 connecting 37 documentation 3 error messages 57 menu 9 parts 4 specifications 79 storing 49 warnings 2 printer software updating 41 48 printing and HP Instant Share 36 from a computer 41 from a proof sheet 31 from cameras 35 from computer 3 from memory cards 31 multiple copies 26 multiple photos 26 photo index 25 photos 31 proof sheet 25 range of photos 31 test page 46 thumbnails 25 without co
96. t detect the proof sheet Scan cancelled Please reinsert and rescan Press OK You may have loaded the proof sheet with the printed side facing up Follow these steps 1 Insert the proof sheet into the Main tray with the printed side facing down 2 Try scanning again HP Photosmart 8400 series User s Guide 63 Error message Multiple number of copies selected Scan cancelled Please print a new proof sheet and select one choice for number of copies Press OK You filled in more than one circle for the number of copies at the bottom of the proof sheet Print a new proof sheet and try again Error message Multiple layouts selected Scan cancelled Please print a new proof sheet and select one choice for layout Press OK You filled in more than one layout circle at the bottom of the proof sheet Follow these steps 1 Print a new proof sheet 2 Completely fill in the circle to select one of the seven layouts 3 Try scanning the proof sheet again Error message No images selected Please select the images to be printed and rescan proof sheet Press OK You have not filled in the circles on the proof sheet beneath the photos you want to print or you may not have filled in the circles completely Follow these steps Follow the steps on the proof sheet to select the photos you want to print and try again For best results be sure to fill in the circles completely Error message Number of copies not selected
97. t you mark photos for printing in both the camera s internal memory and on the memory card If you mark photos in the internal memory and then move photos from the camera s internal Chapter 7 56 HP Photosmart 8400 series memory to the memory card the marks do not transfer Mark photos for printing after you transfer them from the digital camera s internal memory to the memory card Error messages Before contacting Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support Error messages that appear on the printer screen can be divided into the following types Paper errors Print cartridge errors Memory card errors Proof sheet errors Computer printing errors Network and HP Instant Share errors Paper errors Before contacting Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support Error message Paper jam Clear jam then press OK Turn off the printer then unplug it from the power source Clear the printer of any paper that may be obstructing the paper path Remove the rear access door Gently HP Photosmart 8400 series User s Guide 57 remove the jammed paper from the printer then replace the rear access door Plug the printer back in and turn it on Error message Out of paper Load paper then press OK Load paper then press OK to print again For paper loa
98. te Some browsers may not work with the online registration If you encounter problems either try another browser or skip this step 8 Select the printer in the Print dialog box If the printer does not appear in the list select Edit Printer List to add the printer 9 In the Printer List window click Add 10 Select Rendezvous from the drop down list 11 Select the printer from the list then click Add That s it You re done To change a USB connected printer to a network connection 1 Connect the printer to the network See Connecting the printer to the network 2 Print a network configuration page and locate the IP Address entry 3 Open a web browser and enter the IP Address to access the embedded web server in the printer For more information on the embedded web server see Using the embedded web server 4 Click the Networking tab 5 Click mDNS in the Applications area on the left 6 Enter a unique name 63 characters or less in the mDNS Service Name box 7 Click Apply 8 Select the printer in the Print dialog box If the printer does not appear in the list select Edit Printer List to add the printer 9 In the Printer List window click Add 10 Select Rendezvous from the drop down list 11 Select the printer from the list then click Add Using the embedded web server The embedded web server in the printer provides a simple way to manage the networked printer Using any web browser from either a Windows
99. ter answers frequently asked questions about using the printer and printing without a computer It contains information about the following topics Printer hardware problems Printing problems Error messages For additional troubleshooting information see Software installation troubleshooting The Quick Start booklet that came with the printer Printer software and printing from a computer troubleshooting The onscreen HP Photosmart Printer Help For information about viewing the onscreen HP Photosmart Printer Help see Welcome Macintosh users should also check for troubleshooting and readme options on the HP Photosmart Menu in the Dock Macintosh users should check for troubleshooting and readme options on the HP Photosmart Menu in the Dock Printer hardware problems Before contacting Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support Note If you want to connect the printer to a computer with a USB cable HP recommends using a cable of less than 3 meters 10 feet in length to minimize injected noise due to potential high electromagnetic fields The On light is flashing green but the printer is not printing The printer is busy processing information Wait for it to finish The On light is flashing red The printer requires attention Try the following Check the printer screen for instructions If you have a digital came
100. ter screen For more information see Printer menu 2 Load photo paper in the printer and check that the paper tray you want to use is engaged 3 Insert the HP Bluetooth wireless printer adapter into the camera port on the front of the printer The light on the adapter will flash when the adapter is ready to receive data 4 Follow the instructions in the documentation that came with the digital camera to send photos to the printer Digital camera with PictBridge technology 1 Turn on the PictBridge digital camera and select the photos you want to print 2 Load photo paper in the printer and check that the paper tray you want to use is engaged 3 Make sure the camera is in PictBridge mode then connect it to the camera port on the continued HP Photosmart 8400 series User s Guide 35 To print photos from a Follow these steps front of the printer using the USB cable that came with the camera Once the printer recognizes the PictBridge camera the selected photos print automatically HP direct printing digital camera 1 Turn on the HP direct printing digital camera and select the photos you want to print 2 Connect the camera to the USB port on the back of the printer using the USB cable that came with the camera 3 Load photo paper in the printer and check that the paper tray you want to use is engaged 4 Follow the instructions on the camera screen Printing from HP Instant Share You can also p
101. tiMediaCard Association Microdrive is a trademark of Hitachi Global Storage Technologies SmartMedia is a trademark of Toshiba Corporation xD Picture Card is a trademark of Fuji Photo Film Co Ltd Toshiba Corporation and Olympus Optical Co Ltd Mac the Mac logo and Macintosh are registered trademarks of Apple Computer Inc The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Hewlett Packard Company is under license PictBridge and the PictBridge logo are trademarks of the Camera amp Imaging Products Association CIPA Other brands and their products are trademarks or registered trademarks of their respective holders The embedded software in the printer is based in part on the work of the Independent JPEG Group The copyrights to certain photos within this document are retained by the original owners Regulatory model identification number SDGOA 0403 For regulatory identification purposes the product is assigned a Regulatory Model Number The Regulatory Model Number for the product is SDGOA 0403 This regulatory number should not be confused with the marketing name HP Photosmart 8400 series printer or product number Q3388A Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock Warning To prevent fire or shock hazard do not expose this product to rain or any ty
102. tick Duo or Memory Stick PRO Duo card attach the adapter that came with the card before you insert the card into the printer Microdrive Top right slot Front label faces up and if the label has an arrow the arrow points toward the printer Edge with metal pinholes goes into the printer first MultiMediaCard Bottom right slot Angled corner is on the right Metal contacts face down HP Photosmart 8400 series User s Guide 21 Memory card Slot How to insert the memory card Secure Digital Bottom right slot Angled corner is on the right Metal contacts face down SmartMedia Upper portion of the top left double slot Angled corner is on the left Metal contacts face down xD Picture Card Lower right portion of the top left double slot Curved side of card points toward you Metal contacts face down Removing a memory card Wait until the Memory Card light stops flashing then gently pull the memory card to remove it from the printer Caution Do not pull out a memory card while the Memory Card light is flashing A flashing light means that the printer is accessing the memory card Removing a memory card while it is being accessed may damage the printer and the memory card or corrupt the information on the memory card Chapter 2 continued 22 HP Photosmart 8400 series 3 Printing photos without a computer The HP Photosmart 8400 series printer lets you select
103. tosmart 8400 series Ethernet network with Internet access by dial up modem The computers and printer communicate with each other forming a simple network through a hub One of the computers has access to the Internet through a modem and dial up account None of the other networked devices including the printer have direct access to the Internet Some printer features such as sharing photos directly from the printer over the Internet using HP Instant Share do not work in this configuration Ethernet network with broadband Internet access provided by a router The printer is connected to a router that acts as a gateway between the user network and the Internet The full feature set of the printer including sharing photos over the Internet is available without even having a computer available or connected to the network This is the ideal network configuration Connecting the printer to the network To connect the printer to a wired network you need the following A network access point such as a hub router or switch with an open port A CAT 5 ethernet cable with RJ 45 plug Broadband Internet access only if you want to access HP Instant Share directly from the device For more information see Getting connected Note 1 You should not connect the printer directly to a computer using an ethernet cable Peer to peer networking is not supported Note 2 After you connect the printer to the network as described in this s
104. u must load paper and insert a print cartridge before inserting a memory card Loading paper Learn how to choose the right paper for your print job and how to load it into the correct tray for printing Choosing the right paper For a list of available HP inkjet paper or to purchase supplies go to www hpshopping com U S www hp com go supplies Europe www hp com jp supply_inkjet Japan www hp com paper Asia Pacific To get the best results from the printer choose from these high quality HP photo papers To print Use this paper High quality long lasting prints and enlargements HP Premium Plus photo paper Also known as Colorfast Photo Paper in some countries regions Medium to high resolution images from scanners and digital cameras HP Premium photo paper Casual and business photos HP photo paper HP Everyday photo paper Text documents draft versions test and alignment pages HP Premium inkjet paper To keep your paper in good condition for printing Store the photo paper in its original packaging or in a resealable plastic bag Keep the paper flat in a cool dry place If the corners curl place the paper in a plastic bag and gently bend it in the opposite direction until it lies flat Hold photo paper by the edges to avoid smears HP Photosmart 8400 series User s Guide 15 Loading your paper Paper loading tips You can print photos and documents on
105. vice Connection with the HP Instant Share service was lost Press HP Instant Share and select Receive to reconnect Error message No destinations set up Go to the computer set up one or more destinations in the HP Image Zone then try again See the onscreen HP Image Zone help Error message No HP Instant Share collections found You have received no HP Instant Share files Try again later Error message The HP Image Zone software not installed on computer Install the HP Image Zone software and then try again Error message Network not connected The printer cannot find the network Check to make sure the Ethernet cable is properly connected to the Ethernet port and the network If your network requires you to use a proxy IP address you need to access the embedded web server to set the proxy server settings See Using the embedded web server Chapter 7 66 HP Photosmart 8400 series 8 Customer Care If you have a problem follow these steps 1 Check the documentation that came with the printer Quick Start booklet The HP Photosmart 8400 series Quick Start booklet explains how to set up the printer and print your first photo User s Guide The User s Guide is the book you are reading This book describes the basic features of the printer explains how to use the printer without connecting a computer and contains hardware troubleshooting information HP Photosmart Printer Help The onscreen HP Phot
106. y card inserted and a digital camera connected to the camera port at the same time Remove memory cards or disconnect the camera until only one card is in the printer or one camera is connected Error message Card was removed Job was cancelled Press OK You removed a memory card from the printer while it was busy printing a file from the memory card or saving files to the computer Follow these steps 1 Press the OK button 2 Reinsert the memory card and print selected photos or saved files again The memory card must remain inserted until the print or save job is complete To avoid damage to memory cards in the future do not remove them from the printer memory card slot while they are being accessed For more information see Removing a memory card Error message Camera selections DPOF file has error The printer is unable to read a DPOF file due to corrupted data or an error on the memory card Use the printer control panel to reselect the photos For more information see Printing photos from a memory card Error message Some camera selected photos are not on card Some camera selected photos are missing or have been deleted Try the following Confirm that you did not accidentally delete the photo from the memory card Reselect the photos again using the digital camera Print a new photo index page to see the index numbers associated with each photo For more information see Deciding which photos to print

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