Mitel 5235 IP Phone Telephone User Manual
Contents
1. Dial Pad Press Key Once Twice 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times 1 1 space pa 2 2 a b 3 3 d e f 4 4 g h i 5 5 j k l 6 6 m n o 7 7 p q r s 8 8 t u v 9 9 W xX Z 0 0 8 2 4 3 NN lt gt Ringer Volume Control To adjust the ringer volume while your phone is ringing e Press o UP or DOWN To adjust the ringer volume on your phone while your phone is idle 1 Press Superkey and then press gt gt until SETTINGS amp OPTIONS appears 2 Press OK and then press Next until RINGER SOUNDS appears 3 Press OK SET RINGER VOLUME appears 5235 IP Phone SIP User and Administrator Guide 4 Press YES The phone rings 5 Press O UP or DOWN to adjust the volume to the desired level and then press SAVE SET RINGER VOLUME appears 6 Press NO SET RINGER PITCH appears 7 Do one of the following e To return to the main menu press NO e To return to the default display press Superkey Ringer Pitch Control To adjust the ringer pitch on your phone 1 Press Superkey and then press gt gt until SETTINGS amp OPTIONS appears 2 Press OK and then press Next until RINGER SOUNDS appears 3 Press OK and then press NO until SET RINGER PITCH appears 4 Press YES The phone rings 5 Press oO UP or DOWN to adjust the pitch to the desired level and then2. To end an Auto Answer call do one of the following e Press Gi CANCEL e Wait for the caller to hang up Answer a Call Waiting The 5235 IP Phone allows a maximum of seven calls waiting while you are on a call New calls wait on the next free line When a new call arrives you hear a call waiting tone the name of the new caller appears and the corresponding Line key flashes If all lines are busy callers hear a busy signal To answer a waiting call e Press the flashing Line key of the call waiting The current call is put on hold and you are connected to the new caller To return to the original call e Press the associated flashing Line key 16 Call Handling Call Handling Hold The 5235 IP Phone supports a maximum of eight held calls at the same time When you place a call on hold or when another party puts you on hold the on hold beep reminds you that you are holding or on hold If the handset is in its cradle you hear the beep through the handsfree speaker You can turn off this beep if desired Note You cannot change your hold settings while on a call Hold a Call e Press HOLD The associated Line key flashes Retrieve a Call from Hold e Press the associated flashing Line key The Line key changes from flashing to lit solid Change On Hold Settings e Access the Feature Configuration page of the Web Configuration see Accessing the Web Configuration Tool on page 6 Call
3. OS O Oe O NN0143 Each element is numbered according to the call outs e g O Feature Function 1 Stylus Used to select options on the shutter screens 2 Ring Indicator Flashes to signal an incoming call 3 Speaker Provides sound for handsfree calls and background music 4 Touch Screen Provides a large high resolution viewing area that displays a set of Touch Screen functions Opening each shutter displays an additional Touch Screen which provides access to phone features 5 Volume Control and Contrast Control Provides volume control when the phone is offhook Provides contrast control when the phone is idle 6 Fixed Function Keys Provides functionality for Speaker Microphone Messages Hold Trans Conf and Cancel 7 Key Pad Used for dialing when in phone mode 8 Handset Used when not in headset or handsfree mode Getting Started Call Encryption Indicator The 5235 IP Phone automatically provides Secure Real time Transport Protocol SRTP voice encryption when connected to a phone that also supports SRTP A secured call icon closed padlock appears on the display for encrypted calls and for conference calls in which all connected parties support SRTP An unsecured call icon open padlock appears on the display when the call connection is not secured the connected party or parties do not support SRTP encryption For an icon to appear SRTP must be enab
4. account determines the type of web configuration pages you can access when you log in Your Administrator may change the default user name and password settings If necessary obtain your new user name and password from your Administrator Table 1 Web Configuration Tool Default User Names and Passwords Default User Name Default Password User user hello Note For Administrator default user name and password see Administrator Tools on page 29 5235 IP Phone SIP User and Administrator Guide Accessing the Web Configuration Tool To access the Web Configuration Tool 1 On your phone s touch screen do the following to obtain your phone s IP address e Press Superkey e Press the Line 1 Prime Line softkey Your phone s IP address appears e Write down the IP address and then press Superkey to return to the default display 2 On your PC launch your browser 3 In your browser s URL or Address field enter your phone s IP address The Web Configuration Tool login screen appears 4 In the appropriate fields enter your Web Configuration Tool user name and password 5 Click OK The Web Configuration Tool Home Page launches Note If you are a SIP Administrator see Administrator Tools on page 29 for administrative options Note If you need help using the Web Configuration Tool access the Web Configuration Tool online Help see Accessing the Web Configuration Tool Online Help on page
5. 5 Web Configuration Tool Accounts and Passwords nananana wanaawannaananaaaaannananananasananasannnanana 5 Accessing the Web Configuration Tool 6 Using The Touch Screens tete Aa a pegs 6 Using the Phone VE 7 Using the Applications butter 8 Using the Superkey Softkey to Prod Mica 8 Using the keypad aissis eaii airia RA e dd dene 8 Ringer Volume Control 33nd ang dd aai aa clas a a iah 9 Ringer Pitch Controlan ewi td ria dinda deca 10 Handset Volume Control 10 Speaker Volume Control 10 BOEVER 10 Display LANUS EE 11 Cleaning Your Touch Ei A alan a AA 11 Calibrating our ScreeniiDisplay ceitre iaaa radia e naaa eradan e Ea aana AREER dd 11 RENE E A a e da 12 View Speed Dial Key Programming cnn nnnn cnn nn anar nana rn nr narran cnn 12 Program a Speed Dial Key 12 Programming Features in Speed Dial kee 13 Delete a Speed Dial key 13 MAKING AND ANSWERING CALLS Uu 14 Making Calls css ladra la 14 5235 IP Phone SIP User and Administrator Guide Dial by Number id a ta 14 NEIE 14 Dial by SIP URLsor Igel tee ANAN eaten Wea biti GEN 14 Dial by Phone Book Entry aaa nha a a a 15 Dial b Gall Logs Entry tiririca iiciin NIANG ed Reet SES 15 AA ai 15 Calling and Called Party Display a naaa AA AA hk 15 Answering er maa atea 16 Answera Calla A es ABR BARAN AA Ai ts BANANA 16 Auto ANSWel si maa AA AEN ee ee 16 Answera Gall Waiting aaa Na SANTA oriol ARAL ns 16 GAEL HANDLING 222GB BABABA 17 Hold AA eee ieg ees 17 Hold
6. LED activity and lines are not linked This type of shared line is available in normal SIP mode e SIP BLA line type server enhanced Sylantro Bridged Line Appearance line type e SIP_SCA line type server enhanced Broadworks Shared Call Appearance line type BLA and SCA line types allow calls and lines to be shared by multiple users A SIP server provides support for call presentation to multiple phones call state notifications and access control These two line types require the set to be in SIP Enhanced mode See Using SIP Enhanced Mode on page 33 The SIP Enhanced mode shared lines are shared among users but only the user who initiates activity on the line has full control over it For example if a user initiates a conversation on a shared line other users can not affect that conversation If the shared line is Ringing or on Hold any share user can pick up the line and be connected to the calling held party An exception to this scenario occurs when the server is configured to allow line seizure by multiple lines Mitel SIP phones support multi call server programming Requirements for making calls and picking up held calls from shared lines are the same as normal non shared lines Shared Line Programming Requirements e Your Administrator must create a user entry on the User List Config page of the Web Configuration tool for the user with whom you want to share a line e Your Administrator must configure the type of share
7. RTE 17 Retreve a Callitrom Hold iise a ANA NG Ba a PA Ah 17 EN reel Bleser EE 17 E RIA e AA Seas galea EE 17 Program Call FOMA KEE 18 Enable Disable Call Fonward nn cnc cnn nn 18 Cal Tantra dt co pic asd 18 Transfer a Call to an Unconnected Third Party 18 Transfer a Call to a Third Party Already on Hold 19 Conference Call Three Way sonia ti iia 19 Add a Third Party to a Call in Progress 19 Add a Party On Hold to a Call in Progress 19 Leave a Conference Calacoto tia 20 Messages e ee EE 20 Create an Advisory ES scenes caaeeecaaesdeaeeseeeeeeaaesseaaeseeeeeseaeeesaeeneneeees 20 Enable Disable your Advisory Message 20 Messagirig WVolce Mall cnc dd AA GAAN 20 Access your Voice Mail Messages 21 USING ADVANCED FEATURES ANA 22 Piedad BANDA AA AA APA ERE 22 Enable Disable Do Not Disturb aaaanawaannaawaaaaanaa a0 NANG GN ANAN NANG nn cnc 22 Call OS AA AA AA AA at dahaet raced 22 View a Call Log Entry deeg deeg NA dh GA AA 22 Delete a Call Log Entry ccoo dd dd NAA 23 Call a Call Logs Eyan A BINA ARAB NAA 23 EUR Ll AA AA AA AA AA AA 23 Handset Handsfree and Headset Modez aaa 23 Table of Contents Switch between Handset and Handsfree 1 7 7 nono nonann cnn nnn no nana nana ncnnnnnnnns 23 Switch between Handset and Headset cnn a 24 Switch between Headset and Handsfree 11 2Q a 24 Mii e EE 24 PRONG BOOK ad 24 Greate a Phone Book ENUY NAN an aaa AA AA UHM KA 24 Modify a Phone
8. enable or disable an advisory message Press Superkey and then press gt gt until SETTINGS amp OPTIONS appears Press OK and then press Next until ADVISORY MESSAGES appears 1 2 3 Press OK The first of several advisory messages appears 4 5 Press O UP or DOWN to navigate to the desired message Press TURNON or TURNOFF to enable or disable the message When turned on the Advisory Message key is lit 6 Do one of the following e To return to the main menu press EXIT e To return to the default display press Superkey The advisory message alternates with the date and time on the default display Note To enable disable advisory messages using the Web Configuration Tool access the tool s Feature Configuration page see page 6 Messaging Voice Mail Your Administrator configures your voice mail information so you can receive and access voice mail messages The Ring Message Indicator flashes to indicate waiting messages Note For administrative information on voice mail see Voice Mail on page 33 20 Call Handling Access your Voice Mail Messages 1 Lift the handset optional 2 Press Y MESSAGE and enter your voice mailbox number 3 Follow the voice mailbox prompts 21 5235 IP Phone SIP User and Administrator Guide Using Advanced Features Do Not Disturb Do Not Disturb DND forwards all calls directly to your voice mailbox so that a ringing phone will not disturb yo
9. then proceed to step 11 10 Enter the date for example enter 161204 for 16 December 2004 and then press SUBMIT SET DATE appears with the new date 11 Do one of the following e To return to the main menu press NO e To return to the default display press Superkey 28 Administrator Tools Administrator Tools This section is the SIP Administrator s reference to Superkey menu interface configuration options Where applicable it references the appropriate page s of the Web Configuration Tool Note Some procedures can only be completed from the Web Configuration Tool To access the referenced pages of the Web Configuration Tool see Accessing the Web Configuration Tool page 6 To get help with the Web Configuration Tool administrative procedures and programming see Accessing the Web Configuration Tool Online Help page 3 SIP Administrator Phone Passwords To log in for the first time as an Administrator use the default administrator name and password Change these passwords as soon as possible to prevent unauthorized changes to the phone For privacy reasons an asterisk appears for each character you enter Table 3 Default Administrator User Names and Passwords Phone Default Default Administrator Administrator Name Password 5235 IP Phone admin 5235 Change Phone Passwords To change user or administrator passwords e Access the Users amp Passcodes page of the Web Con
10. voice mail on the 5235 IP Phone access the SIP Configuration page of the Web Configuration Tool or use the procedure below Configuring Voice Mail To configure voice mail Press Superkey and then press gt gt until ADMIN TOOLS appears Press OK and then press Next until NETWORK SETTINGS appears Press OK enter your administrator password and then press SUBMIT Press NEXT until VOICE MAIL SERVER appears and then press REVIEW Press CHANGE enter the IP address of the voice mail server and then press SUBMIT After the information is saved VOICE MAIL SERVER appears 6 Press NEXT VOICE MAIL PORT NUM appears 7 Press REVIEW and then press CHANGE 8 Enter the voice mail port number and then press SUBMIT After the information is saved VOICE MAIL PORT NUM appears 9 Do one of the following a A O N e To return to the main menu press EXIT e To return to the default display press Superkey Adjust Daylight Savings e Access the Network Configuration page of the Web Configuration Tool Configuration Files The 5235 IP Phone supports configuration files for automatic programming For information about the configuration files and about configuring multiple phones access the Administrator Tools gt Phone Management topic in the Administrator s Web Configuration Tool online help Hot Line When a Hot Line number SIP URL or an IP address is set up the 5235 IP Phone automatically dials that nu
11. 3 Using The Touch Screens The 5235 provides a Phone and an Application shutter to allow you access to all the telephone features offered by the phone In addition pressing Superkey provides a menu based interface that allows you to easily navigate select use and program the many functions and configuration options available on the telephone set For more information see U on page 8 Click on the shutter button or shutter label to open one of the following shutters e Phone Allows access to programmable keys and the main phone and call control interface For information on how to use the Phone shutter see Using the Phone shutter e Applications Provides a launch point to the Conference Control and Web Browser applications For information on how to use the Applications shutter see Using the Applications shutter To open or close any of these shutters 1 Press the shutter button Gi or shutter label using your finger or the stylus 2 Press the shutter name using your finger or the stylus Customizing Your Phone Using the Phone shutter The Phone shutter provides access to programmable keys and the main phone interface You use the Phone shutter to use programmed keys and dial numbers 2 Phone e STATUS PHONE DISPLAY PERSONAL SOFT KEYS LINE PROGRAMMABLE KEYS TABS NN0221 e Phone Display Displays information about the received call e Personal Softkeys Keys that allow you to access specif
12. Applications shutter provides the following elements e Scroll Buttons 2 y used to navigate through application list The applications open within the Applications shutter For example as shown below the Conference Controller window opens within the Applications shutter and provides you with a set of options to operate the 5310 Conference Unit with the 5235 IP Phone For more information see Using the 5310 IP Conference Unit Turn On Hang up Using the Superkey Softkey to Program Using the keypad Depending on the context the 5235 IP Phone s keypad allows you to enter only numbers or numbers letters and some special characters On the 5235 IP Phone you can dial e Extension numbers e Phone numbers PSTN numbers e P addresses e SIP URLs e User ID names Customizing Your Phone Letters correspond to those on the keypad and characters to the table below A flashing cursor indicates the position of the character you are entering The cursor automatically advances after one second or if you press a different keypad key To enter letters and special characters e Rapidly press the appropriate number key until the desired character appears on the display To enter an uppercase letter e Press o UP before entering the letter Press O DOWN to return to lowercase mode To delete the character last entered e Press the lt softkey Table 2 Letter and Character Entry
13. Book Emtm 7na eerueo kiraan eA rn ncnnnn nn nc cnn rn nc naar rn E KAEN SEKNE RE Na 25 Delete a Phone Book Entry A 25 Call a Phone Book Elina ae oea dd det E dd Abd celia dt Eeer caves LA db 25 Shared Lines and ROS aaa madala ha AA AA 26 ROS WED FOGG aaa AANGAL PAA NATA a 27 Enable Disable RSS Feed ics eck A dE AEN 27 Tim ana Dale o STEET taon NSE AS Aa Ae Paba et Man MAG ARA GB 27 Change the Time DIS awanaa unan an a0a6GNNNNGGNAG GG NAGGGNANGNAKGGKNAGGCNNAGANnKKGCnAGaG0nnanannan0N 28 ADMINISTRATOR TOOLS 000000000002 0na au nn aa nn a NN KAN N ANN ANN ANAN KEEN RKENRR KEREN KEREN REENEN 29 SIP Administrator Phone baseworde aaa 29 Change Phone Passwords AA 29 Le IS RE A a aT eg 29 Configure Modify a SIP User account 29 VIe User NaMe vts KY a Na ag a E A EE 30 Device Parameters kaanak ie Ba Fab NB koko baa pn aha hak bab 30 Siet 30 Eriable Disable Protocol ii ee Ae 30 SRTP Call Encryption Indicator nn nn naar rn nnnnnn aa 31 Viewing Modifying the Network Gettng s aa aaanasans 31 View the IP and MAC Addresses 1 1107 77 77 7 m rnern 31 Modifying Network Geng rn nccnnnnnc Na 31 Upgrade the Phone s Firmware nananana anna a ANA AA NAA AA AA AA NANANA AA NA AA NAA Ana aa aaa aaa aa nanana AAN 32 View the Firmware Version A ee dae ENEE a 32 Upgradingithe Firmware commercial ctra hb ad darias 32 Automating Firmware Upgrades cccooooccccnonoccconononccnnononcconononnnnnnnonncnnnnn o nn rnnnnn nn cn naar nr rn naar nn r
14. D Identification IP Internet Protocol LAN Local Area Network MAC Media Access Control PSTN Public Switched Telephone Network RSS Really Simple Syndication SIP Session Initiation Protocol SNMP Simple Network Management Protocol SNTP Simple Network Time Protocol SRTP Secure Real time Transport Protocol TFTP Trivial File Transfer Protocol URL Uniform Resource Locator VLAN Virtual LAN 36
15. Forward Call Forward redirects incoming calls to your voice mailbox by default or to an alternate number Choose from the following Call Forward options e Call Forward Always redirects all incoming calls e Call Forward No Answer redirects calls if you don t answer after the programmed number of rings 1 99 e Call Forward Busy redirects calls when all lines are busy All Call Forward options are OFF by default You can turn on Call Forward No Answer and Call Forward Busy at the same time Note You cannot change your Call Forward settings while on a call Note To program and enable or disable Call Forward using the Web Configuration Tool access the tool s Feature Configuration page see Accessing the Web Configuration Tool on page 6 17 5235 IP Phone SIP User and Administrator Guide Program Call Forward oa FW N Press Superkey and then press gt gt until SETTINGS amp OPTIONS appears Press OK CALL FORWARDING appears Press OK FWD ALWAYS lt current status gt appears Press Next to navigate to the desired Call Forward option Press OK to select the desired Call Forward option Press REVIEW The current forwarding destination appears If no forwarding is programmed the top line of the display is blank e For Call Forward No Answer option only press OPTIONS enter the number of desired rings 1 99 before a call is forwarded and then press SAVE Press CHANGE and
16. Key indicator of the called line and all shared lines flashes RSS Web Feed Web feeds are text formats used to deliver information that is frequently updated such as News and weather reports Your Mitel SIP Phone can act as a web feed reader displaying the feed on Line 1 of the phone display when the phone is idle You can program one or more keys on your phone to display a web feed or to display your own customized message branding Use the Key Programming Page in the Web Configuration Tool to program one or more RSS Feed keys For more information refer to the Web Configuration Tool Online Help Enable Disable RSS Feed Once an RSS Feed key is programmed press the key to display the feed The LED on the key will light up and remain lit while the RSS feed scrolls continuously across Line 1 of your phone display Press the key again to stop the feed Note lf your Administrator has programmed a global RSS feed or branding message for your phone this text will be displayed when your phone is idle When one of your own personal RSS Feed keys is enabled it will override any global feed set by your Administrator for your phone Time and Date A Simple Network Time Protocol SNTP server version 4 or later provides your phone with the date and time Your Administrator configures your time zone once using the Web Configuration Tool Your phone automatically adjusts to Daylight Savings If an SNTP server is not available in
17. MITEL 5235 IP Phone SIP USER and ADMINISTRATOR GUIDE QO MITEL it s about YOU NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation MITEL The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes Mitel is a registered trademark of Mitel Networks Corporation Internet Explorer is a trademark of Microsoft Corporation Netscape Navigator is a trademark of Netscape Communications Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged Table of Contents TABLE OF CONTENTS GEESS EECH Ee 1 SIP User Accounts and Passwords vicio 1 SIP Administrative MOOG EE 1 About Your SIP Ginen 1 saga Phone EE 2 Call Enctyption ndicator na A a eee ee at 3 Accessories for Your due RE 3 ele EE 3 Conference Uni Sii a NA RA REENEN Aa 3 Supporting DOCU Montalt A aa 3 Accessing the Web Configuration Tool Online Help 3 Accessing Other Documentation 4 CUSTOMIZING YOUR PHONE sumama ie 5 Superkey Menu IntemaGp ua aan naga da 5 Web Co figuration To duela o aa a PG AGA ee eee
18. Settings View the IP and MAC Addresses To view the phone s IP and MAC addresses 1 Press Superkey and then press the Line 1 key The IP and MAC addresses appear 2 Press Superkey to return to the default display Modifying Network Settings To modify network settings using the Web Configuration Tool e Access the Network Configuration page of the Web Configuration Tool To modify network settings using the Superkey Menu Interface 1 Press Superkey and then press gt gt until ADMIN TOOLS appears on the display 2 Press OK and then press Next until NETWORK SETTINGS appears 3 Press OK enter your administrator password and then press SUBMIT 4 Press NEXT until the network configuration settings you want to change appear 5 Press REVIEW to view the current settings of the selected setting and then do one of the following e Optional To enable or disable DHCP press TURNON or TURNOFF e To change a value press CHANGE enter the new value and then press SUBMIT After the information is saved the next setting appears e Toleave a value as it is press EXIT or NEXT 31 5235 IP Phone SIP User and Administrator Guide 6 Repeat steps 4 and 5 until all desired changes have been made 7 Press Superkey to return to the default display 8 For the settings to take effect reboot the phone i e unplug the power source from the phone and then plug the power source back in Upgrade the Phone s Firm
19. aved automatically every 4 hours If you reset your phone in that 4 hour interval any call logs generated during that time will not be stored View a Call Log Entry 1 Press Superkey and then press gt gt until CALL LOGS appears 2 Press OK and then press Next to navigate to the desired log type Missed Calls Answered Calls or Outgoing Calls 22 Using Advanced Features 3 Press OK The number of calls appears 4 Press o UP and DOWN to navigate through the logged call entries 5 When the desired entry appears press DETAIL and then press lt lt and gt gt to view the entry information 6 When you have finished press DONE 7 Press Superkey to return to the default display Note To view Call Log entries using the Web Configuration Tool access the tool s Call Logs page see Accessing the Web Configuration Tool on page 6 Delete a Call Log Entry 1 Press Superkey and then press gt gt until CALL LOGS appears on the display N Press OK and then press Next to navigate to the desired log type Missed Calls Answered Calls or Outgoing Calls Press OK The number of calls appears Press o UP and oO DOWN to navigate through the logged call entries When the desired entry appears press DELETE CONFIRM DELETE appears Press YES The log is deleted Press Superkey to return to the default display N DAD Oa P O Call a Call Logs Entry e See Dial by Call Logs En
20. call any party can perform a call transfer when one line on the phone that initiated the conference call is not in use For call transfer information see Call Transfer on page 18 Add a Third Party to a Call in Progress 1 Press S TRANS CONP The current call is put on hold 2 Press a free Line key and then do one of the following e Dial the number e Press a Speed Dial key e Press REDIAL 3 Press DIAL 4 When the new party answers press the CONF softkey The call put on hold in step 1 is connected to the call in progress Note If the new party does not answer press Gi CANCEL twice to return to the held party Add a Party On Hold to a Call in Progress 1 Press ln TRANS CONP The current call is put on hold 2 Press the Line key of the party already on hold WER 5235 IP Phone SIP User and Administrator Guide 3 Press lm TRANS CONF The call put on hold in step 1 is connected to the call in progress Leave a Conference Call Do one of the following e Hang up e Press HANGUP e Press Gi CANCEL Note If any party hangs up the call remains connected Messages Advisory An advisory message appears on the display of your phone to inform people calling you of your whereabouts Create an Advisory Message e Access the Feature Configuration page of the Web Configuration Tool see Accessing the Web Configuration Tool on page 6 Enable Disable your Advisory Message To
21. d line SIP BLA or SCA in the Line Type field on the User List Config page e Your Administrator must enable SIP Enhanced mode on the Advanced Features page before SIP_BLA and SIP_SCA modes can be configured Programming Shared Line Keys Note For complete key programming settings instructions and phone layouts refer to the About the Key Programming Page topic in the Advanced Features section of the Web Configuration tool online help 1 2 3 4 5 Access the Key Programming page of the Web Configuration Tool Click the Key Number of the key you want to assign as a shared line From the Feature list select Shared Line From the Context list select the User ID with which to associate this key Enter a label description for this key optional 26 6 Click Apply to apply the changes Line Key Status Shared lines display the following indicator lamps Using Advanced Features Prime Line Key SE Line Status Appearance Description Trying Highlighted When a user initiates a call on a shared line the Line Key indicator for that line and all shared lines are highlighted Active Highlighted When a call has been successfully connected the Line Key indicator for that line and all shared lines are highlighted Held Flashing Quickly When a user puts another party on hold the Line Key indicator of that line and all shared lines flashes quickly Alerting Flashing When a call is incoming the Line
22. default display Modify a Phone Book Entry 4 2 3 4 5 6 Press Superkey and then press gt gt until PHONE BOOK appears Press OK PHONE BOOK lt number of items gt appears Press o UP and O DOWN to navigate to the entry you want to modify Press CHANGE and then press EDIT PROGRAM ADDRESS appears Do one of the following e To modify an address or a SIP URL press YES enter the address or SIP URL and then press SUBMIT After the information is saved PROGRAM NAME appears e To modify a name press NO PROGRAM NAME appears Press YES enter the name and then press SUBMIT After the information is saved the modified name appears Press Superkey to return to the default display Delete a Phone Book Entry O OT EP E N0 a Press Superkey and then press gt gt until PHONE BOOK appears Press OK PHONE BOOK lt number of items gt appears Press oO UP and DOWN to navigate to the entry you want to delete Press CHANGE and then press DELETE CONFIRM DELETE appears Press CONFIRM The entry is deleted and ENTRY EMPTY appears Press Superkey to return to the default display Call a Phone Book Entry See Dial by Phone Book Entry on page 15 to call a Phone Book entry 25 5235 IP Phone SIP User and Administrator Guide Shared Lines and Keys There are three types of shared lines e SIP basic shared line with limited features supports call forking but does not have
23. djusted the setting as far as possible in this direction Press the Save button Display Language To set the display language 1 Press Superkey then press gt gt until SETTINGS amp OPTIONS appears 2 Press OK and then press Next until LANGUAGE appears 3 4 Once the desired language appears press YES LANGUAGE appears on the Press OK and then press NO until the desired language appears display Do one of the following e To return to the main menu press EXIT e To return to the default display press Superkey Cleaning Your Touch Screen To clean your touch screen 1 2 3 4 Press Superkey then press 55 until CLEAN MODE appears Press OK Clean the screen with a soft cloth Press Cancel to leave Clean Mode Calibrating Your Screen Display 1 Press Superkey then press 55 until SCREEN CALIBRATION appears 2 Press OK 3 4 Continue tapping the center of the target as it moves around your screen Tap the center of the target with the stylus If the screen calibration is correct the system displays Screen calibration was successful At this point press OK If the screen calibration is incorrect the system displays Screen calibration failed Calibration will be repeated in 5 seconds 11 5235 IP Phone SIP User and Administrator Guide Personal Keys Personal keys provide one touch access to Speed Dial Shared Lines Call Logs Headset P
24. egistered with a SIP Service Provider 1 Lift the handset optional 2 Press NAME 3 Enter the name of the party you want to call Note If the name has more than 40 characters only the last 40 characters appear on the display 4 Press DIAL or the pound key Dial by SIP URL or IP Address 1 Lift the handset optional 2 Press URL then enter the SIP URL or IP address of the party you want to call Note If the SIP URL exceeds 40 characters only the last 40 characters appear 3 Press DIAL or the pound key 14 Making and Answering Calls Dial by Phone Book Entry Press Superkey and then press gt gt until PHONE BOOK appears Press OK PHONE BOOK lt number of items gt appears on the display Press O UP and O DOWN to navigate to the entry you want to call Press DIAL or the pound key Lift the handset optional IT AB Teen Note To dial from your Phone Book using the Web Configuration Tool access the tool s Phone Book page see Accessing the Web Configuration Tool on page 6 Dial by Call Logs Entry 1 Press Superkey and then press 55 until CALL LOGS appears 2 Press OK and then press Next to navigate to the desired log type Missed Calls Answered Calls or Outgoing Calls 3 Press OK The number of calls appears 4 Press O UP and DOWN to navigate through the logged call entries 5 Press DIAL or the pound key The log is dialed and the phone returns
25. figuration Tool SIP User Accounts A SIP user account includes a user name and password and allows the user to register with the SIP Service Provider Configure Modify a SIP User account e Access the User List Config page of the Web Configuration Tool 29 5235 IP Phone SIP User and Administrator Guide View a User Name 1 Press Superkey 2 Press the Line 3 key The user display name top and user name bottom appears 3 Press Superkey to return to the default display Device Parameters To view the software version and the MAC address 1 Press Superkey and then press gt gt until ADMIN TOOLS appears on the display 2 Press OK DEVICE PARAMETERS appears 3 Press OK SOFTWARE VERSION appears 4 View either the software version or the MAC address e To view the software version press REVIEW the current software version appears then press OK SOFTWARE VERSION reappears e To view the MAC address press NEXT MAC ADDRESS appears then press REVIEW The current MAC address appears Press OK MAC ADDRESS reappears 5 Do one of the following e To return to the main menu press EXIT e To return to the default display press Superkey Note You can also view the MAC address using the Line 1 key see View the IP and MAC Addresses on page 31 Protocols For information about supported communication and media protocols access the Web Configuration Tool online Help see Accessing the Web Co
26. honebook Do Not Disturb Forwarding PC Application and Advisory Message features You can program any Personal key as a Speed Dial key for one touch dialing You can also view modify or delete the information programmed on a Personal key Note You cannot change your Personal keys settings while on a call For information about programming shared line keys see Shared Lines and Keys on page 26 View Speed Dial Key Programming To view the current programming on a Personal key e Access the Key Programming page of the Web Configuration Tool Program a Speed Dial Key To program a Personal key as a Speed Dial key 1 Press Superkey and then press gt gt until PROGRAM MEMORY KEYS appears 2 Press OK SELECT A KEY appears 3 Press the Personal key you wish to program The associated programming information appears on the display If the key is not programmed UNUSED KEY appears 4 Do one of the following e lf the selected key is currently programmed press DELETE or EDIT ENTER NUMBER appears e lf the selected key is currently programmed as a different feature key press MDFY TO SPEEDDIALKEY to modify the key to a Speed Dial key ENTER NUMBER appears e If the selected key is not currently programmed press ADDNEW ENTER NUMBER appears 5 Do one of the following e lf you want to enter a name press NAME e f you want to enter a SIP URL or an IP address press URL Note Press lt to delete character
27. ic call control features These are default values are supplied by the software e Programmable Keys Keys that can be programmed to launch specific call control features These keys are programmed using the Web Configuration Tool The keys are numbered starting at the bottom right corner proceeding in a right to left direction up to the top left corner Key number 1 is always on the first tab in the bottom right hand corner and is the prime DN Line keys 1 and 2 are permanently configured as line keys e Tabs Allow you to display additional Line keys e Line keys allow you to make and answer calls according to line or caller information The 5235 IP Phone has eight Line keys If one line is busy incoming calls are received on the next available Line key Each phone has pre assigned prime line keys Line 1 and 2 at minimum up to Line 8 depending on phone type Note You can program Personal keys or Shared Line keys For information about Shared Line keys see Shared Lines and Keys on page 26 Note Your prime line key is always in the bottom right hand corner of Tab 1 5235 IP Phone SIP User and Administrator Guide Using the Applications shutter The Applications shutter provides access to the available applications on the 5235 IP Phone You launch the Applications shutter by e Pressing the shutter label buttons or shutter label You use the Applications shutter to open the available applications 21 Jul 06 The
28. irmware through the Superkey Menu Interface Press Superkey and then press gt gt until SETTINGS amp OPTIONS appears Press OK and then press Next until UPGRADE FIRMWARE appears Press OK CHOOSE PROTOCOL appears Press the desired protocol HTTP or TFTP or press AUTO BEGIN UPGRADE NOW appears BB UO N 32 Administrator Tools 5 Press CONFIRM The downloading process begins and the phone reboots This process may take approximately 1 to 2 minutes When the time and date appear on the display the download and reboot is complete and the phone is ready for use To upgrade the firmware from the boot program e Access the Configuring in the Main and Boot Programs topic in the Administrator s Web Configuration Tool Online Help see page 3 CAUTION DO NOT remove power from the phone while firmware is downloading or the phone is rebooting This may result in severe damage to your phone g Troubleshooting Tip If your phone displays SIP MAIN NOT FOUND it is likely that your system has experienced a power failure The SIP Phone Boot firmware borrows Flash sectors from the SIP Main area during firmware installation At the end of anormal installation the sectors are restored without affecting SIP Main However if power is removed during Boot installation then SIP Main is erased and will have to be reinstalled on the phone Automating Firmware Upgrades You can configure phones to poll the server fo
29. led Your Administrator enables SRTP on your phone Note The padlock icon appears only when you are speaking to a party it does not appear if you receive a busy signal Accessories for Your Phone Headsets The 5235 IP Phones support a Mitel approved headset with a Feature Control Switch Install the headset only in the dedicated headset jack on the back of the phone Installation disables your handset microphone Disconnecting the headset at the jack or at the quick disconnect plug restores handset operation If handset operation is required for an extended period of time press the Headset key to return the phone to handset mode Conference Units Mitel supports the 5310 IP Boardroom Conference Unit for use with the 5235 IP Phone For more information on the conference unit refer to the 5310 IP Boardroom Conference Unit documentation Supporting Documentation Accessing the Web Configuration Tool Online Help To access the Web Configuration Tool online Help 1 Access the Web Configuration Tool Home Page see Accessing the Web Configuration Tool on page 6 2 Scroll to the bottom of the page 3 In the left pane click Help under Support The Help page opens presenting links to this guide and the User Web Configuration Tool online Help Note If you have administrative privileges you will have access to both the User and the Administrator Web Configuration Tool online Help systems 5235 IP Phone SIP User and Admi
30. mber or address when taken off hook For Hot Line programming instructions access the Administrator Tools 5 Configuring SIP Features section in the Administrator s Web Configuration Tool online help 34 Administrator Tools Media Configuration For programming instruction access the Administrator Tools gt Configuring Media Settings topic in the Administrator s Web Configuration Tool online help Main Program and Boot Program Configuration Options For information about additional configuration options available through the phone s main program Superkey menu interface or boot program access the Configuring in the Main and Boot Programs topic in the Administrator s Tools section of the Web Configuration Tool Online Help Global RSS Feed You can program a global RSS feed or branding message that will be displayed on Line 1 of Mitel SIP Phones when the phones are idle You program the global RSS feed in the Advanced Features section of the Web Configuration Tool For more information refer to the Web Configuration Tool Online Help 35 5235 IP Phone SIP User and Administrator Guide Specifications For a complete list of supported features including Sylantro and Broadsoft features and supported RFCs access the Specifications topic in the Web Configuration Tool online help Glossary Term Definition DHCP Dynamic Host Configuration Protocol HTTP Hypertext Transfer Protocol ICP Integrated Communications Platform I
31. n nnannnnnnns 33 Using SIP Enhanced Mode 33 VOICE Ma ui s 34 Configuring Voice Mail A ed 34 Ad USED ANIOS EE 34 CONG UPTON FIGS cua ua as as 34 OIM A PAAANO a ENET A P 34 Media ONC UT e EE 35 Main Program and Boot Program Configuration Options ooooocccccnnnncccccnnnoccccccnnnarncnnnna nos 35 5235 IP Phone Global RSS SIP User and Administrator Guide A A AND kab EP SABI NAA UNA FR lara at O ACO SPECIFIGATIONS aNG AGA GLOSSARY iv Getting Started Getting Started In SIP mode the Mitel 5235 IP Phones manage their own call states and features SIP uses the Internet to connect your phone to other SIP phones To make a call you can dial by SIP URL or by IP address You can also make calls to phones on the Public Switched Telephone Network PSTN or regular phone network If you have an account with a SIP Service Provider you can also dial by a user ID Identification name or extension number In SIP Enhanced mode your 5235 IP Phone becomes a dedicated SIP phone with advanced SIP B features like shared lines also called Bridged Line Appearance BLA in Sylantro environments or Shared Call Appearance SCA in Broadsoft environments For more information about SIP Enhanced mode refer to Using SIP Enhanced Mode on page 33 For information on how to program and change features on your SIP supported phone refer to this guide and to the Web Configuration Tool online Help see Supporting Documentati
32. nfiguration Tool Online Help on page 3 Enable Disable Protocols To enable disable protocols using the Web Configuration Tool e Access the tool s Protocols page Note To access the Web Configuration Tool HTTP must be enabled If HTTP is disabled and you need to access the tool enable HTTP through the Superkey Menu Interface see procedure that follows below To enable disable protocols using the Superkey Menu Interface 1 Press Superkey and then press gt gt until ADMIN TOOLS appears on the display 2 Press OK and then press Next until ACCESS PROTOCOLS appears on the display 30 Administrator Tools 3 Press OK enter your administrator password and then press SUBMIT HTTP lt current status gt appears on the display 4 Do one of the following e To enable HTTP press TURNON e To disable HTTP press TURNOFF e To enable or disable TFTP press NEXT 5 Repeat steps 3 and 4 for TFTP Telnet SNMP and SRTP After you enable or disable a protocol that protocol and its new status appears on the display 6 Do one of the following e To return to the main menu press EXIT e To return to the default display press Superkey SRTP Call Encryption Indicator For information about the Call Encryption setting see Call Encryption Indicator on page 3 Also refer to the About the Protocols Page topic of the Administrators Web Configuration Tool Online Help see page 3 Viewing Modifying the Network
33. nistrator Guide Accessing Other Documentation To access other Mitel phone and peripheral documentation 1 In your browser go to www mitel com 2 Move your mouse pointer over Support and then select Documentation Library 3 From the drop down list select User Guides Customizing Your Phone Customizing Your Phone To customize and use your phone features use either of the following two interfaces e Superkey Menu Interface e Web Configuration Tool Superkey Menu Interface The fixed function keys provide access most features on your phone The phone s Superkey menu interface provides access to additional features To access the Superkey menu interface press the Superkey softkey on your touch screen Web Configuration Tool The Web Configuration Tool is an optional tool that you can use in addition to your phone to make calls and to personalize and modify your phone settings With a SIP user account you can access the Web Configuration from any personal computer PC connected to the Internet and running a web browser that is either e Netscape Navigator 4 8 or later e Internet Explorer 4 or later e Any other equivalent browser Note If your network is protected by a firewall you may not be able to access your phone using the Web Configuration Tool from outside the firewall Web Configuration Tool Accounts and Passwords You must have either a SIP User or SIP Administrator account to access the tool Your
34. on hold 2 Press a free Line key 3 Call the party to whom you want to transfer the call and then do one of the following 18 Call Handling e To talk to this party wait until the connection is established speak to the party press TRANS CONF or press TRANSFR and then hang up This is an Attended Call Transfer e To transfer the call without speaking to this party immediately press lun TRANS CONF or press TRANSFR and then hang up The held call will be transferred to the call in progress This is an Unattended Call Transfer e Tocancel the transfer press Gi CANCEL You are returned to the held call Transfer a Call to a Third Party Already on Hold 1 While on a call press P19 TRANS CONF The call is put on hold 2 Press the Line key of the call on hold and then press TRANS CONF 3 Hang up Conference Call Three Way When two parties are connected on a call either of those parties can originate a three way conference by adding a third party to the call in progress Once three parties are connected no more parties can be added to that call A party can be involved in more than one three way conference call at a time but the calls cannot be merged For example A and B are on a call A adds C to create three way conference call ABC B adds D to the call with A to make conference call ABD ABC and ABD remain separate D is not added to conference call ABC Note During a conference
35. on on page 3 SIP User Accounts and Passwords Your Administrator usually configures SIP accounts for SIP phone Users and Administrators You need a SIP User account in order to e Register your phone with your SIP Service Provider e Make calls by dialing a user ID name or extension number e Access the Web Configuration Tool If you do not have a SIP user account you can use your phone with limited access to some SIP features and functionality for example you will not be able to dial by user ID name or extension number or to access the Web Configuration Tool SIP Administrative Mode Administrators need an administrator user account and password to e Modify network configuration settings and SIP Service Provider information e Access SIP setting menus through the phone s Superkey menu interface and Web Configuration Tool See Administrator Tools on page 29 for more information About Your SIP Phone The Mitel 5235 IP Phone is a full feature enterprise class telephone that provides voice communication It features a large backlit touch screen and provides users with real time access to applications and services such as web browsing directory management and visual voice mail Eight fixed feature keys and two Touch Screens allow you to program your phone features onto softkeys 5235 IP Phone SIP User and Administrator Guide For more key and feature information see 5235 IP Phone Features on page 2 5235 IP Phone Features
36. ough the microphone so your party can hear you e Press d Microphone The d Microphone key turns ON To turn Mute on so your party cannot hear you e Press d Microphone again The d Microphone key turns OFF Phone Book The Phone Book is a scrollable list of contacts from which you can make a call The 5235 IP Phone holds a maximum of 60 Phone Book contacts Phone Book entries contain an automatic index number the contact s name maximum of 20 characters and a number SIP URL or IP address Note To create modify or make calls from your Phone Book using the Web Configuration Tool access the tool s Phone Book page see Accessing the Web Configuration Tool on page 6 Note You cannot change your Phone Book settings while on a call Create a Phone Book Entry 1 Press Superkey and then press gt gt until PHONE BOOK appears 2 Press OK PHONE BOOK lt number of items gt appears 24 al Using Advanced Features Press o UP and O DOWN to navigate through the entries until ENTRY EMPTY appears Press ADDNEW PROGRAM ADDRESS appears Press YES and then enter the IP address or SIP URL of the contact Note Press lt to delete characters 6 Press SUBMIT After the information is saved PROGRAM NAME appears 7 8 9 Press YES and then enter the name of the contact Press SUBMIT After the information is saved the name of the contact appears Press Superkey to return to the
37. press SAVE SET RINGER PITCH appears 6 Do one of the following e To return to the main menu press NO e To return to the default display press Superkey Handset Volume Control To adjust the handset receiver volume when you are using the handset e Press o UP or DOWN Speaker Volume Control To adjust the speaker volume when on a handsfree call e Press O UP or o DOWN Display Contrast Control You can adjust the brightness and display contrast either via the 5235 IP Phone volume controls when the phone is idle or via Superkey settings To adjust the display contrast using the volume controls 1 Repeatedly press the volume control buttons located below the speaker to adjust the contrast Press the up button O to increase contrast and the down button O to decrease contrast Note You can use this method only when the phone is idle If the phone is ringing this action adjusts the ring volume If the phone is in use this action adjusts the handset headset and speakerphone volume 10 OR Customizing Your Phone To adjust the display contrast using the Superkey softkey settings 1 2 Press Superkey and then press gt gt until SETTINGS amp OPTIONS appears Press OK and then press Next until SETTING LCD CONTRAST AND BRIGHTNESS appears 3 Press OK Press the scroll buttons 2 to adjust the brightness and contrast of your screen If the arrow is disabled you have a
38. r new versions of firmware When the phone detects a firmware upgrade it uploads the new version and stores it in memory When it is next idle the phone reboots with the new firmware To automate firmware upgrades your Administrator must set the Firmware Upgrade option and a polling interval on the Firmware Update page of the Web Configuration Tool For programming options refer to the online help supplied with the Web Configuration Tool To upgrade firmware on multiple phones refer to the Mass Deployment topic in the Administrator Tools section of the Web Configuration Tool Online Help Using SIP Enhanced Mode SIP Enhanced mode enables your 5235 phone to support server enhanced shared lines including Sylantro Bridged Line Appearance BLA and Broadsoft Shared Call Appearance SCA Note After you enable SIP Enhanced mode on a phone it becomes a dedicated SIP phone You can not toggle back to MINET mode To enable SIP Enhanced mode 1 From the Web Configuration Tool home page click Advanced Features 2 Inthe SIP Enhanced Mode list select On 3 Click Save and Reboot To enable SIP Enhanced mode in the Boot program refer to the Configuring Network Settings section of the Web Configuration Tool online help 33 5235 IP Phone SIP User and Administrator Guide Voice Mail Voice mail for SIP supported phones is server based For more information on the voice mail system contact the SIP Service Provider To configure
39. s 6 Enter the destination information and then press SAVE KEY SAVED appears 7 Press OK PROGRAM MEMORY KEYS appears 8 Do one of the following e To program additional Speed Dials press OK SELECT A KEY appears e To return to the default display press Superkey Note If the number you are calling requires an intermediate Long Distance Carrier number to be dialed before the phone number you can program a Speed Dial number 12 Customizing Your Phone for the Carrier After pressing the Speed Dial number for the carrier wait for connection to the Carrier When connected press the Speed Dial number for the party you are calling to send the DTMF touchtone signals to the Carrier Note If the Speed Dial number you want to program requires pauses for example if you normally dial a main number wait for a prompt and then dial an extension you can program them into a Speed Dial key by entering a comma to represent a one second pause For example to dial main number 592 2122 and then enter extension 111 after a 3 second pause program a Speed Dial number as follows 5922122 111 Programming Features in Speed Dial Keys For Sylantro and Broadworks deployments you can program feature access codes that require additional user input as Speed Dial keys To access the feature directly simply enter the feature access code for example 67 as the Speed Dial number in the Key Programming page of the Web Configuration tool To acces
40. s the feature and then have the set wait for your manual input enter the feature access code followed by a semi colon for example 67 Delete a Speed Dial Key To delete a Speed Dial key 1 Press Superkey and then press gt gt until PROGRAM MEMORY KEYS appears 2 Press OK SELECT A KEY appears 3 Press the Personal key whose programming you want to delete The associated programming appears 4 Press DELETE DELETE ITEM appears 5 Press YES UNUSED KEY appears 6 To return to the default display press Superkey WER 5235 IP Phone SIP User and Administrator Guide Making and Answering Calls Making Calls You can make and receive calls using the handset headset or handsfree speaker You can dial by extension number or phone number user ID name or SIP URL or IP address You can also dial a Call Logs or Phonebook entry If you are registered with a SIP Service Provider and want to dial a regular phone number your SIP Service Provider must provide access to the PSTN To dial a SIP user name or extension number you must be registered with a SIP Service Provider For more information contact your Administrator Dial by Number Lift the handset optional If you want to use a line other than Line 1 press a Line key Do one of the following e Dial the number e Press a Speed Dial key e Press REDIAL 4 Press DIAL or the pound key Dial by Name To dial by a user ID name you must be r
41. then do one of the following e To enter a URL as the destination press URL and then enter the URL e To enter a name as the destination press NAME and then enter the name Press SAVE After the information is saved the same Call Forwarding option appears on the display with its new status To return to the default display press Superkey Enable Disable Call Forward a fF Go N gt Press Superkey and then press gt gt until SETTINGS amp OPTIONS appears Press OK CALL FORWARDING appears Press OK FWD ALWAYS lt current status gt appears Press Next to navigate to the desired Call Forward option Once the desired Call Forwarding option appears press TURNON or TURNOFF to enable or disable the Call Forwarding option The Call Forwarding option and its new status appears on the display Press OK and then press Superkey to return to the default display Call Transfer You can transfer an active call to another party one line must be free on your phone The 5235 IP Phone supports eight lines If all lines are busy on your phone no calls can be transferred Note During a conference call any party can perform a call transfer when one line on the phone that initiated the conference call is not in use For conference call information see Conference Call Three Way on page 19 Transfer a Call to an Unconnected Third Party 1 While on a call press 5 TRANS CONF The call is put
42. to the default display 6 Lift the handset optional Redial 1 Lift the handset optional 2 Press REDIAL Note Your phone will not remember the last dialed number if power is lost Calling and Called Party Display SIP phones display the true programmed identity of the called calling party rather than the standard number name display 15 5235 IP Phone SIP User and Administrator Guide Answering Calls Incoming calls ring Line 1 if all lines are free or the next available line If all lines are busy and Call Forward Busy is not enabled see Enable Disable Call Forward on page 18 callers hear a busy signal When the phone rings the Ring Message Indicator and the associated Line key flash and the name of the caller appears Answer a Call To answer a call do one of the following e For handset mode lift the handset e For headset mode press the Headset key then press the flashing Line key e For handsfree mode press Qi SPEAKER For more information on handset handsfree Speaker or headset calls see Handset Handsfree and Headset Modes on page 23 Auto Answer You can use Auto Answer to automatically answer incoming calls in handsfree or headset mode To enable or disable Auto Answer e Access the Feature Configuration page of the Web Configuration see Accessing the Web Configuration Tool on page 6 To answer an Auto Answer call e Begin speaking when the call arrives
43. try on page 15 to quickly dial a Call Logs entry Call Forking You can register your SIP ID with several SIP sets and have all configured sets ring simultaneously The indicator lamps of all configured aliases will flash until the call is answered and then all lamps except the answering set are extinguished All Mitel SIP phones support call forking Handset Handsfree and Headset Modes Switch between Handset and Handsfree To go from handset to handsfree mode 1 Press SPEAKER 2 Hang up the handset Use the handsfree speaker to communicate with your party To go from handsfree to handset mode e Lift the handset and use it to communicate with your party 23 5235 IP Phone SIP User and Administrator Guide Switch between Handset and Headset To go from handset to headset mode 1 Press Headset The Headset key is highlighted 2 Hang up the handset Use the headset to communicate with your party To go from headset to handset mode 1 Lift the handset 2 Press the Headset key The Headset key turns OFF Use the handset to communicate with your party Switch between Headset and Handsfree To go from headset to handsfree mode Press Headset The Headset key turns OFF Use the handsfree speaker to communicate with your party To go from handsfree to headset mode e Press Headset The Headset key is highlighted Use your headset to communicate with your party Muting a Call To speak thr
44. u If Do Not Disturb is enabled and you do not have a voice mailbox set up callers hear a busy signal Note When Do Not Disturb is enabled DND ON alternates with the date on the phone s display If both Call Forward and Do Not Disturb are on DND ON alternates with the time on the display Enable Disable Do Not Disturb 1 Press Superkey and then press gt gt until SETTINGS 8 OPTIONS appears on the display 2 Press OK and then press Next until DO NOT DISTURB appears 3 Press OK DO NOT DISTURB lt current status gt appears 4 Press TURNON or TURNOFF to enable or disable Do Not Disturb After the information is saved DO NOT DISTURB lt new status gt appears 5 Do one of the following e To return to the main menu press EXIT e To return to the default display press Superkey Note To enable or disable Do Not Disturb using the Web Configuration Tool access the tool s Feature Configuration page see Accessing the Web Configuration Tool on page 6 Call Logs Call Logs keeps a record of your missed answered and outgoing calls The 5235 IP Phone logs the ten most recent missed answered and outgoing calls The most recent call appears at the top of each log Call Logs record party name number SIP URL or IP address the call duration and the time and date of each call When you have missed incoming calls the number of calls missed replaces the date on your phone s display Note Call log information is s
45. ware IMPORTANT f you are upgrading from a previous load please ensure you are following the correct upgrade procedure as outlined in the latest product Release Notes available from the SIP Software Download Page The SIP Software Download Page provides access to the latest SIP firmware loads upgrade procedures and Release Notes To access the latest SIP firmware loads upgrade procedures and Release Notes 1 In your browser go to www mitel com click Login and log in to Mitel OnLine 2 Move your cursor over Products and Services and select SIP Desktop Devices 3 In Related Links click SIP Software Download Page for firmware loads or Product Documentation to access the SIP documentation For detailed information about firmware upgrades e Access the About Firmware Updates Page in the Administrator s Web Configuration Tool Online Help see page 3 View the Firmware Version To view the firmware version using the Web Configuration Tool e Access the Home Page of the Web Configuration Tool To view the firmware version using the Superkey Menu Interface 4 Press Superkey 5 Press the Line 2 key Both the main and boot firmware versions appear on the display 6 Press Superkey to return to the default display Upgrading the Firmware To upgrade the firmware using the Web Configuration Tool e Access the Network Configuration and Firmware Update pages of the Web Configuration Tool To upgrade the phone s f
46. your system setup you can modify the time and date using your phone or the Date Time page of the Web Configuration Tool see Accessing the Web Configuration Tool on page 6 For more information contact your Administrator Note You cannot change your time and date settings while on a call Note lf your phone loses power the modified time and date are not saved 27 5235 IP Phone SIP User and Administrator Guide Change the Time and Date Important Use this procedure only if an SNTP server is not provided If an SNTP BB WO N server is not available you must reprogram these settings every time the phone reboots Press Superkey and then press 55 until SETTINGS 8 OPTIONS appears Press OK and then press Next until TIME AND DATE appears Press OK SET TIME appears Do one of the following e To change the time press YES 12 OR 24 HR FORMAT appears Proceed to step 5 e To change the date press NO SET DATE appears Proceed to step 9 Do one of the following To enter the time in a m p m format press 12 To enter the time using the 24 hour clock press 24 Enter the time for example 1236 for 12 36 0220 for 02 20 and then press SUBMIT 7 For a m p m only Press AM or PM SET TIME appears with the new time 8 Press NO SET DATE appears 9 Do one of the following e To change the date press YES and then proceed to step 10 To return to the main menu press NO and
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