Home

Mitel 5000 Answering Machine User Manual

1. your mailbox you must record your name for the company directory sl Content Non ASR Content ASR 021 To replay press one To replay say Replay or press one 022 To erase and re record press three To erase and re record say Erase or press three 023 To append this recording press two To append this recording say Append or press two 024 To accept press pound or hash To accept say Accept or press pound or hash 025 Please record after the tone To end press pound N A or hash 026 Recording erased N A 027 Recording stopped N A 028 Please begin speaking after the tone N A 029 Message play stopped To continue press pound Message play stopped To continue say or hash Resume or press pound or hash 030 Enter the destination mailbox or group list num Say or enter the destination mailbox or group list ber number 031 Logon canceled N A 032 Enter your password Then press pound or Say or enter your password hash 033 There have been three invalid attempts to log on N A to your mailbox 034 Invalid password N A 035 Thank you for calling Good bye N A 036 To access mailbox features you must change N A your system assigned password 037 You have not finished setting up your mailbox N A 038 Subscriber access denied N A 039 Because this is the first time you are entering N A Mitel 5000 Enterprise Messaging and Basic Voice
2. N A 217 For mailbox and group list maintenance press For mailbox and group list maintenance say two Mailbox Maintenance or press two 218 To send a message to all subscribers press one To send a message to all subscribers say Broadcast Message or press one 219 To make a custom recording press one To make a custom recording say Custom or press one 220 To select a custom recording press two To select a custom recording say Select or press two 221 Not used Not used 222 Please enter the recording number N A 223 After the tone please record Then press pound N A or hash Page 32 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Pio Content Non ASR Content ASR 224 Recording saved N A 225 To continue recording press pound or hash To continue recording say Continue or press pound or hash 226 Not used Not used 227 You have no saved messages N A 228 To spell the first name press five To search by first name say First or press five 229 To spell the last name press five To search by last name say Last or press five 230 Using the keys
3. a network is called a node Multicultural English References This guide is intended for audiences in the United States U S and in the Mitel European market which includes the United Kingdom U K Because of this dual support dual references are made to industry features standards and jargon as appropriate throughout the document For the purposes of this administrator guide British English terms are assumed to apply to other English speaking European cultures as well For example the U S telecom industry refers to an audio communication line between a public switching system and a private switching system as a central office CO trunk In the U K this same type of line is called a local exchange trunk This guide does not make a distinction between American English and British English spellings of common words Only American English spellings appear in this manual For example the word analog is not spelled as analogue Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 3 Voice Mail Administration Voice Mail Administration Introduction 52 eb ee eee eee De eee ee eee eee d mr 6 Voice Mail Systems 1 0 0 0 00 cc tenet eee 6 Administrator Features 000 hh 7 Automatic Speech Recognition ASR 0 00 cee tte ee 7 Voice Mail and Message Notification Retrieval Applications llle 8 Administrator Account
4. say More or press nine 563 To change the fax destination number press one To change the fax destination number say Num ber or press one 564 Please enter the extension number of your fax Please say or enter the extension number of your destination followed by the pound or hash key fax Then say or press pound or hash 565 Your fax destination is N A 566 You have chosen not to have a fax destination N A 567 Invalid extension N A 568 Fax destination saved N A 569 Fax destination erased N A 570 To cancel unheard sent voice mail messages To cancel unheard sent voice mail messages say Unheard or press one Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis Hones Content Non ASR Content ASR 571 All sent messages have been heard N A 572 Enter the destination mailbox Say or enter the destination mailbox 573 This mailbox has one unheard message N A 574 unheard messages N A 575 To append to the message press two To append the message say Append or press two 576 To leave a Voice Mail message press one To leave a Voice Mail message say Voice Mail or press one 577 To make a return call press two To make a return call say Cal
5. the Voice Mail application and the Message Notification Retrieval MNR application Voice Mail Handles all calls that are directed to Voice Mail placed by subscribers and nonsubscribers Callers hear the main company greeting followed by a menu of available options Endpoints can forward or transfer calls directly to their mailbox using the application extension number The Voice Mail application can also be the message center for subscribers endpoints Message Notification Retrieval When endpoint users respond to message indications they call the MNR application and are prompted for their password Call to Voice Mail application Y Voice mail answers and plays a greeting followed by a menu of options Y Y Caller does not Caller selects option select an option Y Y Y Call is sent to Caller uses the Gall is sent to mailbox Ora directory and the Voice Mail subscriber selects the designated enters his own name of party dial 0 operator mailbox wanted Y Call is sent to selected mailbox Message is left in mailbox y mailbox Voice mail leaves a message waiting indication at the endpoint designated for the Y Endpoint user responds to message indication by pressing the Message button or entering a feature code Y Intercom call is placed to MNR application Y Endpoint user is prompted for the p
6. December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis ix Content Non ASR Content ASR 648 ecent N A 649 deleted N A 650 0ne page N A 651 Voice mails N A 652 e mails N A 653 faxes N A 654 This message is marked N A 655 flagged N A 656 Saved N A 657 answered N A 658 ecent N A 659 deleted N A 660 With attachment N A 661 For your voice mail envelope press one For your voice mail envelope say Voice Mail or press one 662 For your e mail envelope press two For your e mail envelope say E mail or press two 663 For your fax envelope press three For your fax envelope say Facsimile or press three 664 For message filters press six For message filters say Filters or press six 665 For the message subject press three For the message subject say Subject or press three 666 message subject N A 667 message filters N A 668 For the number of pages press three For the number of pages say Pages or press three 669 You cannot turn all fax envelope options off N A 670 humber of pages N A 671 You have no new voice mails N A 672 Fax scheduled for delivery N A 673 hew voice mails N A 674 You have one priority voice mail N A 675 You have o
7. Issue 3 1 December 2008 Page 53 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued ixi Content Non ASR Content ASR 920 Main Menu E Mail Reader Count is currently N A enabled 921 Main Menu E Mail Reader Count is currently dis N A abled 922 To enable press one To enable say enable or press one 923 To disable press one To disable say disable or press one 924 Main Menu E Mail Reader Count has been auto N A matically disabled please go to the personal options menu to re enable this feature 926 For help with password special keys press two For help with password special keys say Help or press two 927 To repeat the following instructions press zero at To repeat the following instructions say Repeat any time or press zero at any time 928 Enter the destination mailbox or Group list num Say or enter the destination mailbox or group list ber When you are finished entering the destina number When you are finished entering the des tion press star to exit tination press star to exit 929 equal to sign N A 930 greater than sign N A 931 less than sign N A 932 semi colon sign N A 933 percent sign N A 934 dollar sign N A 935 pipe sign N A 936 pound or hash sign N A 937 am sorry you must enter a password for security N A reasons Please enter your new
8. Issue 3 1 December 2008 Page 41 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued Page 42 press one Pro Content Non ASR Content ASR 545 To replace this custom prompt with a new custom To replace this custom prompt with a new custom prompt press three prompt say New Prompt or press three 546 You have no deleted messages N A 547 You have one deleted message N A 548 deleted messages N A 549 To recover deleted messages press two To recover deleted messages say Recover or press two 550 To recover this message press seven To recover this message say Recover or press seven 551 Message recovered N A 552 To purge this message press nine To purge this message say Purge or press nine 553 Message purged N A 554 To listen to deleted messages press one To listen to deleted messages say Listen or press one 555 To recover all messages press two To recover all messages say Recover or press two 556 To purge all messages press three To purge all messages say Purge or press three 557 messages recovered N A 558 messages purged N A 559 message recovered N A 560 message purged N A 561 For message options press five For message options say Options or press five 562 For more options press nine For more options
9. Mail Administrator Guide Issue 3 1 December 2008 Page 25 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued ONPI Content Non ASR Content ASR 040 Since you are entering your mailbox for the first Since you are entering your mailbox for the first time you should be aware of a few standard fea time you should be aware of a few standard fea tures To cancel an option you have accessed tures To cancel an option you have accessed and return to the previous menu press star To and return to the previous menu say Cancel or accept your recording or dialing sequence or to press star To accept your recording or dialing advance to your next message press pound or sequence or to advance to your next message hash For help you may press zero at any time say Accept or press pound or hash For help you are at a menu and the system will replay the say Help or press zero to replay the current current menu and or give you additional informa menu and or give you additional information Cer tion Certain mailbox features such as remote tain mailbox features such as remote messaging messaging are available only if authorized by are available only if authorized by your System your System Administrator Your mailbox is now Administrator Your mailbox is now fully set up fully set up 041 Your password may be up to 12
10. No and 0 for the operator e State the option before the digit For example say For account information press 1 instead of Press 1 for account information e Draw amap of your arrangement to avoid dead ends or endless loops e Take advantage of Caller ID and DNIS to route calls to suitable menus e Keep recordings short under 60 seconds and do not use jargon e Give the most frequently requested information in the first ten seconds without requiring the caller to press a digit e Make sure the recordings are clear and the voice is consistent from prompt to prompt Avoid heavy regional accents e Do not repeat the main greeting on any other level e Make seasonal changes when necessary but keep menu options the same callers get used to them e Include an option for overriding the primary language For example say For English press 1 Para Espanol empuje 2 e Test your application any time you make a change Listen to your prompts periodically Mite 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 15 Voice Mail Administration Creating Custom Audiotex Recordings Creating Custom Audiotex Recordings See Audiotex Recording Tips on page 15 for tips when creating recordings To create a custom audiotex recording Access the administrator mailbox See page 10 2 Press 3 or say Options for recording options 3 Press 1 or say C
11. Other Subscribers You can use the administrator account to log on to other subscribers accounts and make feature changes if the features are enabled for the subscriber For example you can assign a new password to the account see Changing Subscriber Mailbox Passwords on page 12 While you can use the administrator account to make changes to other NOTE subscribers features the changes are not permanent Subscribers can still access their own accounts and override your changes In addition to changing the password you can also make changes the following changes e Initializing a mailbox e Recording personal greetings e Recording a directory name e Changing a message envelope e Programming remote messaging e Changing the call screening transfer method e Programming a fax destination e Changing the message search order e Disabling and enabling ASR if ASR is enabled on the system e Accessing voice mail messages e Recording and sending voice messages e Canceling unheard voice messages e Recovering deleted messages e Accessing e mail and fax messages if E Mail Reader is enabled on the system e Setting up an e mail password if E Mail Reader is enabled on the system Accessing Other Subscriber Accounts To make changes you must first log on to the account To log on to another subscriber s account 1 Access the administrator mailbox See page 10 2 Press 2 or say Mailbox Maintenance to access the Mailbox Group Lis
12. Reader Profile Please contact your system administrator for further assistance 943 E Mail Reader cannot connect to your e mail N A server due to an encryption mismatch Please contact your system administrator for further assistance 944 am sorry your password must be at least four N A digits long Please enter your new password then press pound 945 946 Not used Not used 947 To save this message press nine To save this message say Save or press nine 948 To delete this message press seven To delete this message say Delete or press seven 949 To swap your key settings for save and delete To swap your key settings for save and delete press three say Swap or press three 950 Your current key settings are seven for save and N A nine for delete 951 Your current key settings are nine for save and N A seven for delete 952 To swap the key settings press 1 To swap the key settings say Swap or press one 953 Your settings have been changed N A Mite 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 55 Index A Administrator endpoint troubleshooting 22 mailbox password 10 mailbox initializing 10 types 2 voice mail 7 Alarms clearing 20 descriptions 20 minor 19 network 19 Receive Network Alarms flag 19 Send Network Alarms flag 19 Audiotex recordings creating 15 Audiotex recordings programming planning sheets 23 Automated Atten
13. SYSTEM or NETWORK ALARM CLEARED appears and the display shows the next highest priority if applicable If there are no more alarms the display returns to the idle menu Table 1 Minor Voice Processing Alarms Alarm Text Description and Action Required SYS ALARM 20 CHECK PRINTER The printer is not functioning properly Check that the cable and the power cord are connected and that it has paper and toner SYS ALARM 21 V MAIL 80 FULL The external voice mail disk space is 80 percent full If it reaches 100 percent Voice Mail cannot accept any messages until disk space is made available Contact service personnel SYS ALARM 22 V MAIL 100 FULL 100 percent of the external voice mail disk space is in use Voice mail cannot accept any messages until disk space is made available Contact service personnel SYS ALARM 23 SMDR 80 FULL The SMDR disk space on the external voice processing system is 80 percent full If it reaches 100 percent before the SMDR information is cleared no further SMDR recording will be possible Contact service personnel SYS ALARM 24 SMDR 100 FULL 100 percent of the SMDR disk space on the external voice processing system is in use No further SMDR recording is possible Contact service personnel SYS ALARM 32 INSUF BAND The IP Network does not have enough bandwidth to support the IP call that is currently connected to the extension If this alar
14. Where Used Ext Example Thank you for calling XYZ Company All of our representatives Ext 2011 Hunt Group are busy right now Please hold Overflow Station Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 23 Reference Default ASR and Non ASR Voice Prompts Default ASR and Non ASR Voice Prompts Table 4 shows all of the U S English default system voice prompts for ASR and non ASR enabled systems Prompts designated by an asterisk cannot be re recorded Table 4 Voice Prompts Non ASR and ASR iia Content Non ASR Content ASR 001 To leave a message please enter a mailbox num To leave a message please say or enter a mail ber box number 002 For the directory press pound or hash in Euro For the directory say Directory or press pound pean systems or hash 003 To reach an operator press zero To reach an operator say Operator or press Zero 004 l m sorry N A 005 is not available N A 006 The number entered is not valid N A 007 Using the keys on your telephone please spell Please say the name of the person you are trying the name of the person then press pound or to reach Otherwise using the keys on your tele hash For the letter Q press seven For the letter phone please spell the last name of the person Z press nine To
15. applications mentioned may require a future release and are not available in this release Future product features are subject to availability and cost Some features may require additional hardware and or specific software The contents of this guide may include technical or other inaccuracies Mitel reserves the right to make revisions or changes without prior notice Software packages released after the publication of this guide will be documented in addenda to the guide or succeeding issues of the guide For sales service or technical support contact you local authorized Mitel provider Enter provider information above If you do not know the contact information for your local provider use the Strategic Partners amp Resellers Mitel Partner Locator link at the top of the Mitel Web site www mitel com to locate a nearby office If you have any questions or comments regarding this guide or other technical documentation contact the Technical Publications Department USA at tech_pubs mitel com Mitel is a registered trademark of Mitel Networks Corporation Inter Tel is a registered trademark of Inter Tel Delaware Incorporated All other trademarks mentioned in this document are the property of their respective owners including Mitel Networks Corporation and Inter Tel Delaware Incorporated All rights reserved 2005 2008 Mitel Networks Corporation Personal use of this material is permitted However permiss
16. available in ASR and non ASR formats select one of the following e Press 1 or say Standard to record a standard non ASR prompt e Press2 or say Speech Recognition to record an ASR prompt 4 The current prompt is played You have the following options e Press 1 or say Replay to replay the prompt e Press 3 or say Replace to replace the system prompt with a custom prompt Record the prompt and then press e Press 9 or say System to reinstate the system prompt e Press or say Cancel to leave the prompt unchanged If the voice processing system PC disk is full a prompt notifies you that it cannot accept the recording Hang up and try again later If the new prompt will be available in ASR and non ASR formats repeat step 4 to record the other format 5 When finished recording you have the following options e Press 1 or say Replay to replay the recording e Press2or say Append to add to the message e Press 3 or say Erase and re record the message e Press or say Accept to accept 6 Repeat steps 3 through 5 for additional prompts or hang up to end the recording session Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Voice Mail Administration Creating Audiotex Recordings Creating Audiotex Recordings Audiotex is a feature that allows callers to select prerecorded menu options You can create up to 500 custom audiotex recordings t
17. digits N A 042 Enter your new password then press pound or Say or enter your new password If you don t hash If you don t want a password press pound want a password say Skip or press pound or or hash now hash 043 Your new password is N A 044 The number entered is too long N A 045 To accept this entry press pound or hash To accept this entry say Accept or press pound or hash 046 To erase and re enter press three To erase and re enter say Re enter or press three 047 Password erased N A 048 Password saved N A 049 Your mailbox is full and cannot receive any new N A messages Please delete old messages 050 051 Not used Not used 052 Your mailbox is almost full Please delete any N A messages you no longer need so new messages may arrive 053 You have N A 054 You have one new message N A 055 hew messages N A 056 of which is priority N A 057 You have no new messages N A 058 You have one saved message N A 059 Saved messages N A 060 Remote messaging is currently enabled N A Page 26 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis Prompt ID Content Non ASR Content ASR 061 To listen to new messages pre
18. keys on your telephone please spell Please say the full name of the person you are the last name of the person Then press pound trying to reach Otherwise using the keys on or hash For the letter Q press seven For the your telephone please spell the last name of the letter Z press nine person then press pound or hash For the letter Q press seven For the letter Z press nine 913 When you are finished entering mailbox numbers When you are finished entering mailbox numbers press star to exit say Finished or press star to exit 914 Enter the destination mailbox or Group list num Say or enter the destination mailbox or group list ber For the Directory press pound or hash number For the directory say Directory or press When you are finished entering the destination pound or hash When you are finished entering press star to exit the destination press star to exit 915 or if you are finished listening to the message N A Hang up 916 Subscriber access is not programmed yet Please N A contact the system administrator 917 am sorry could not complete your call at this N A time Please try again later 918 Message access is not configured Please con N A tact your system administrator 919 To change your main menu e mail reader count To change your main menu e mail reader count say e mail reader count or press four Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide
19. on your telephone please spell Please say the first name of the person you are the first name of the person Then press pound trying to reach Otherwise using the keys on your or hash For the letter Q press seven For the telephone please spell the first name of the per letter Z press nine son then press pound or hash For the letter Q press seven For the letter Z press nine 231 No message left N A 232 last N A 233 an outside caller at N A 234 Message was sent from N A 235 This matches the mailbox of N A 236 an unknown caller N A 237 To turn off the envelope press five To turn off the envelope say None or press five 238 To accept the changes press pound or hash To accept the changes say Accept or press pound or hash 239 The envelope is turned off N A 240 Please enter the application extension number Please say or enter the application extension number 241 To select a day recording press one To select a day recording say Day or press one 242 To select a night recording press two To select a night recording say Night or press two 243 If this is the correct recording press pound or If this is the correct recording say Yes or press hash pound or hash 244 Warning no recording has been made N A 245 Invalid application entered N A 246 is not a valid recording number N A 247 252 Not used Not used 253 This is a return receipt verifying the message sent N A has been
20. say Pager or press one 151 For personal phone notification press two For personal phone notification say Personal or press two 152 For notification of all new messages press one For notification of all new messages say All Messages or press one 153 For priority only press two For priority only say Priority or press two 154 Please enter the destination telephone number Please say or enter the destination telephone and wait for further instructions number and wait for further instructions 155 The new number is N A 156 Please enter the start time Please say or enter the start time 157 Please enter the stop time Please say or enter the stop time 158 I m sorry You must program a telephone number N A first 159 Invalid time N A 160 For AM press one For AM say AM or press one 161 Please select the days of the week on which you N A wish to be notified 162 Not used Not used Page 30 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis ss Content Non ASR Content ASR 163 Please enter your mailbox number Please say or enter your mailbox number 164 Today N A 165 Yesterday N A 166 January N A 167 February N A 168 March N A 169 Apri
21. to the speech rec To copy the standard greeting to the speech rec ognition greeting press two ognition greeting say Copy or press two 878 To record a speech recognition greeting press To record a speech recognition greeting say Speech Recognition or press three Mite 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 51 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued iio Content Non ASR Content ASR 879 If you would like to copy this recording to the If you would like to use this recording as the speech recognition greeting press one speech recognition greeting say Copy or press one 880 To record a new speech recognition greeting To record a new speech recognition greeting say press three New or press three 881 pronunciation en yay N A 882 I m sorry This system prompt is not available for N A replacement 883 The following message could not be delivered N A to 884 To disable Speech Recognition mailbox com To disable Speech Recognition mailbox com mands for this call press eight mands for this call say Disable or press eight 885 Speech Recognition disabled N A 886 could not create a secure connection to your N A remote server You will be redirected to the local voice mail view 887 Please contact your syste
22. 50 Not used Not used 751 voice mail received N A 752 E mail received N A 753 Fax received N A 754 Priority voice mail received N A 755 Priority e mail received N A 756 Not used Not used 757 and seen N A 758 and recent N A 759 and answered N A 760 and deleted N A 761 Not used Not used 762 Million N A 763 Billion N A 764 Trillion N A 765 Minus N A 766 For U S systems Dollar N A For European systems Pound 767 For U S systems Dollars N A For European systems Pounds 768 For U S systems Cent N A For European systems Pence 769 For U S systems Cents N A For European systems Pence 770 Pause N A 771 O clock N A 772 Point N A 773 was unable to connect to your voice mail server N A 774 was unable to connect to your e mail server N A 775 was unable to connect to your fax server N A Page 48 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Reference Default ASR and Non ASR Voice Prompis Table 4 Voice Prompts Non ASR and ASR Continued Senp Content Non ASR Content ASR 776 If you have changed your password press one If you have changed your password say Pass word or press one 777 To continue without these messages press To continue wi
23. 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Part No 580 8009 Issue 3 1 December 2008
24. 91 To receive your documents please hang up and N A call from your fax machine 392 The system does not have enough disk space to N A import your document 393 The system is unable to import your document N A because it will exceed the Maximum Fax Library Size 394 For recording options press three For recording options say Options or press three 395 There are N A 396 calls ahead of you N A 397 Your call should be answered within N A 398 You have selected N A 399 documents N A 400 Hello you have reached the Mitel voice process N A ing system 401 Hello you ve reached the Mitel automated call N A handling system 402 To change your message search order press two To change your message search order say Order or press two 403 Your current message search order is first in first N A out 404 Your current message search order is last in first N A out 405 To search for messages first in first out press To search for messages first in first out say First one In or press one 406 To search for messages last in first out press To search for messages last in first out say Last two In or press two 407 To change the search order for new messages To change the search order for new messages press one say New or press one 408 To change the search order for saved messages To change the search order for saved messages press two say Saved or press two 409 You have received
25. Content Non ASR Content ASR 286 Oh N A 287 of which are priority N A 288 Priority message received N A 289 Otherwise press star Otherwise say No or press star 290 When you are finished entering mailbox numbers N A press pound or hash 291 Otherwise press pound or hash Otherwise say Send or press pound or hash 292 For PM press two For PM say PM or press two 293 For Sunday press one For Sunday say Sunday or press one 294 For Monday press two For Monday say Monday or press two 295 For Tuesday press three For Tuesday say Tuesday or press three 296 For Wednesday press four For Wednesday say Wednesday or press four 297 For Thursday press five For Thursday say Thursday or press five 298 For Friday press six For Friday say Friday or press six 299 For Saturday press seven For Saturday say Saturday or press seven 300 For Monday through Friday service press one For Monday through Friday service say Week days or press one 301 For all the days of the week press two For all the days of the week say Days or press two 302 Thousand N A 303 The hard disk is N A 304 percent full N A 305 I m sorry The system is full and cannot record N A any messages 306 Zero N A 307 pound or hash N A 308 star N A 309 Group list number N A 310 Please speak louder N A 311 You have recorded for the maximum time permit N A ted 312 Not used Not used 313 Resuming
26. ECORD CUSTOM PROMPTS REMOTE MESSAGING Remote Messaging Standard Program Cascade Level EN Pri Enter cascade level number then Primary Cascade ER Speech Recognition EN EN Alternate Cascade 2 Then select Change More Options 9 Replay EN Enter Personal EN Fax Number EN Custom El Enter Pager Ei Message Order System EN Enter Time of Day EN Swap 3 Cancel Set Days of Week E Mail Rdr Count Options ER Mon Fri Weekdays ER Transfer Method E All Days EN MESSAGE ORDER Individual Day 1 7 Ei TRANSFER METHOD New Messages Select Message Category EB Unannounced EN Saved Messages EN All Messages EN Screened EN Then set search order Priority Messages EN Announce Only First In Cancel Last In EN Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Part Number 580 8009 00 MITEL Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Notice This document is released by Mitel Networks Corporation as a guide for voice mail administrators It provides information necessary to properly administer Enterprise Messaging and Basic Voice Mail The contents of this document reflect current company standards and are subject to revision or change without notice Some features or
27. Enterprise Messaging and Basic Voice Mail Administrator Guide Enterprise Messaging and Basic Voice Mail Administrator Quick Reference Guide This guide provides information for frequently used voice mail administration features For more information about these and other features refer to the Enterprise Messaging and Basic Voice Mail Administrator Guide Voice Mail Administrator Features You can use the voice mail administrator mailbox to program the following voice mail features Accessing the Voice Mail Administrator Mailbox 1 2 Dial the voice mail access number Press or say Login to identify yourself as a subscriber Enter or say the administrator mailbox number Enter the password and then press Press 9 or say Nine to access the administrator menu Recording Broadcast Messages 1 Access the administrator mailbox as described above Press 1 or say Broadcast Message to select broadcast message Record the message and then press to stop recording Press or say Accept to accept the message Performing Subscriber Mailbox Maintenance Ts Access the administrator mailbox as described to the left Press 2 or say Mailbox Maintenance Enter or say the mailbox extension ID or group list number and then follow the prompts Importing Fax Documents iL Use a fax machine to obtain dial tone and then access the voice mail administrator mailbox as descr
28. List maintenance The administrator mailbox must be activated in Database DB Programming before it can be initialized If applicable contact your system administrator for assistance To provide system security all mailboxes and extension IDs should have a password To make passwords difficult to guess they should not match the NOTE mailbox number or consist of one digit repeated several times This is especially important for the administrator mailbox which allows programming access to other mailboxes Initializing the Administrator Mailbox You must initialize the administrator mailbox before you can use it To initialize the administrator mailbox 1 2 3 4 5 Dial the voice mail access number Press or say Login to identify yourself as a subscriber Say or enter the administrator s mailbox number Enter your default password your mailbox number and then press Do one of the following e Ifyou want a password enter a new password using digits 0 to 9 up to 12 digits and then press The system plays back your password e Ifyou do not want to use a password press ft Press or say Accept to accept the entry or press 3 or say Erase to erase and re enter your password The system prompts you to record your directory name After the tone record your first and last names When prompted do one of the following e Press or say Accept again to accept the name e Press 1 or say Re
29. Mail Administrator Guide Issue 3 1 December 2008 Page 5 Voice Mail Administration Introduction Introduction Voice mail is an integrated component of the Mitel 5000 phone system This guide provides administrator feature instructions that are provided in the Enterprise Messaging EM and Basic Voice Mail BVM voice mail systems Because various voice mail products work with the Mitel 5000 system this guide does not include voice mail subscriber user feature instructions Refer to the appropriate voice mail user guide for your system for feature descriptions and instructions Enterprise Messaging Basic Voice Mail and Embedded Voice Mail Card User Guide part number 835 3205 NuPoint Messenger Messaging User Guide Voice Mail Systems Page 6 The Mitel 5000 supports the following voice mail systems Basic Voice Mail BVM is the built in voice processing system that provides voice mail and voice messaging for system users BVM does not support Fax On Demand buffered SMDR or Unified Messaging If part of a network mailboxes on a Mitel 5000 node equipped only with BVM cannot forward messages to or receive messages forwarded from mailboxes on other nodes Enterprise Messaging EM is an external voice mail system that provides several advanced voice processing features such as Unified Messaging Automatic Speech Recognition ASR Text to Speech TTS functionality and Fax on Demand capabilities NuPoint Messenger Nu
30. Point Messenger is an external voice mail system that provides voice and fax messaging capabilities paging support and personal mailboxes NuPoint also provides unified messaging capabilities so subscribers can listen to their voice mail messages through their e mail client and their voice mails through the Telephone User Interface TUI For NuPoint Messenger documentation go to the Mitel Online Web site http www edocs mitel com For NuPoint administration refer to the Web Console Help and the Technical Documentation Online Help If applicable you can also contact your system administrator or local provider for more information about your voice mail system Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Voice Mail Administration Administrator Features Administrator Features The system administrator the person who programmed your system assigns voice mail administrator mailboxes The administrator mailbox has all of the voice mail subscriber mailbox features plus the ability to do the following e Record broadcast messages See Recording a Broadcast Message on page 13 e Perform group list maintenance See Recording a Group List Name on page 13 e Customize or reinstate voice mail prompts See Recording Custom System Voice Mail Prompts on page 14 e Create and select custom audiotex recordings See Creating Audiotex Recordings on page 15 e Configure s
31. Recording Custom System Voice Mail Prompts Page 14 Voice mail prompts are prerecorded options and instructions Prompts can be used either for applications and mailboxes that use ASR or applications and mailboxes that do not use ASR See Automatic Speech Recognition ASR on page 7 for more information about ASR For consistency when you record the non ASR version of a prompt you should also record the ASR version if one exists You can change most of the default prompts See page 24 for the default list of prerecorded prompts If a prompt cannot be replaced you are notified by the system If the Multilingual feature is enabled you can change either the primary or secondary language prompts To change primary language prompts the endpoint must be in the primary language mode likewise for secondary language prompts If you change the text of the prompts keep the content similar to the default text NOTE Otherwise the prompts will not make sense to the listeners when played by voice mail To record custom system prompts or restore system prompts 1 Access the administrator mailbox See page 10 2 Press 6 or say Replacement to select the System Prompt Replacement menu 3 Sayorenter the prompt number See page 24 for prompt descriptions If the number is not valid you hear an error message and must choose another prompt number If the prompt is available in standard format only go to the next step If the prompt is
32. STOM RECORDING After your message Enter your password press Edi E If existing recording plays Replay EB Say Nine or press EN to access ne A administrator features Siandsre EN Append EN Copy EB Erase Speech Recognition Accept E Then select Enter Mailbox Number f Hang up to cancel or Extension ID Enter Group Number Replay EN Appena ES ASSIGN CUSTOM RECORDINGS PERSONAL OPTIONS Erase and Re Record E ina i if Select Recording Record Greeting ER Accept ES Enter Exi N E Primary Greeting ER If no recording gists Enter Mode Alternate Greeting EN See Making a neceramg Day Mode EN System Greeting EN MAKING A RECORDING Night Mode ERN See Recording Options During your recording Enter Recording Number Record Directory Name EN Pause EN If recording number exists i i Verify number See Recording Options Erase ahd R record E y ER Change Password Re enter number e is Continue ER Change Envelope Settings EN After finishing EITHER Hang up satis EH OR Foroptions EA IMPORT FAX DOCUMENT E Mail 2 EN RECORDING OPTIONS If document number exists Facsimile Then select Replay EN Replace Ea Time Date EN Append EN Re enter Number 3 Source EN Erase and Re record 3 If document number does not exist Length Subj Pages EB Cancel Verify Number E All Options EN Accept EN Re enter Number El None E R
33. Voice Mail Flowchart seeeeeee B BB 9 Administrator Mailbox eeeeeeeeeee RR RI IH IH I hn 10 Initializing the Administrator Mailbox selle nnnm 10 Accessing the Administrator Mailbox lseeee RII 10 Subscriber Account Maintenance 6 0000 c eee nnn nnn nnn 11 Making Feature Changes for Other Subscribers 0000 c eee eee ees 11 Accessing Other Subscriber Accounts 00 0 ccc ccc een eens 11 Changing Subscriber Mailbox Passwords 0 0 0 cece ene eens 12 System Recordings 2 502 aa ie ae tat ee B UR Cee eee Gece ER ey ee 13 Recording a Broadcast Message 0 cee tte eee 13 Recording a Group List Name lsslsssssesees rn 13 Recording Custom System Voice Mail Prompts 00 00 cece eee eee 14 Creating Audiotex Recordings 00 0 cece nn 15 Audiotex Recording Tips o s ssas sesia 2 00 eee eens 15 Creating Custom Audiotex Recordings 0 0 0 c cece eee 16 Assigning Audiotex Recordings to System Extension Numbers 4 17 FaxImport Feature o 22 ous oe eee eee eee ede itae ieee eee 18 Al tms erri to cite eae Eee e Xe Se eae Eae x gx ee a Y RI Eee ER 19 Voice Processing Alarms 0002 c eect ete ne 19 Responding to Alarms eese eke dex x pes epe ERE GE ened bane dwar 19 Clearing Alarms cii a aka scisco e oe lew acta e c Val ae o caosa Ro Ro XC aa ee 20 Mite 5000 Enterprise Messaging and Basic Voice
34. a new message N A Mite 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 39 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued Senp Content Non ASR Content ASR 410 You have received a new voice mail N A 411 You have received a new e mail N A 412 You have received a new fax N A 413 You have received N A 414 499 Not used Not used 500 If you know your party s extension number enter If you know your party s extension please say or it now enter it now 501 To leave a message press one To leave a message say Leave Message or press one 502 To try another extension press two To try another extension say Extension or press two 503 Please hold while your call is being transferred N A to 504 Not used Not used 505 To return to the menu press two To return to the menu say Menu or press two 506 Your fax is scheduled to be delivered on N A 507 The system already contains the maximum num N A ber of fax documents allowed 508 The system does not have enough disk space to N A import any more documents 509 The system is currently at or above the Maximum N A Fax Library Size 510 Levels one through nine are currently disabled N A 511 Your call will be answered in the order it was N A received 512 There is on
35. advance to the next character then press pound or hash For the letter Q please wait for two seconds or press another key press seven For the letter Z press nine To To exit the directory press star advance to the next character please wait for two seconds or press another key To exit the direc tory press star 008 To exit the directory press star To exit the directory say Cancel or press star 009 Mailbox number N A 010 If this is correct press pound or hash If this is correct say Yes or press pound or hash 011 For the previous name in the directory press one For the previous name say Previous or press one 012 To hear additional information press two To hear additional information say More or press two 013 To hear the next directory name press three To hear the next name say Next or press three 014 To spell a new name press four To spell a new name say New or press four 015 Extension number N A 016 Not used Not used 017 is not a valid choice N A 018 Please try again N A 019 After the tone please record your message N A When finished you may hang up to deliver the message or press pound or hash for more options 020 Message delivered N A Page 24 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis
36. assword System users and external callers access voice mail by Page 8 Dialing the phone number or extension number assigned to the Voice Mail application Being transferred to Voice Mail by Automated Attendant Being forwarded to the Voice Mail when a called endpoint is unavailable using the Call Forwarding or System Forwarding features Responding to Message Waiting indications Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Administrator Account Voice Mail Flowchart Voice Mail Administration Administrator Account Voice Mail Flowchart At any menu level press or say Cancel to cancel or return to the previous menu or press or say Accept to accept Also ASR commands are indicated in the quotation marks ACCESSING THE SYSTEM ADMINISTRATOR S MAILBOX Doone of the following Press the MSG button to respond to a message from voice mail Call the voice mail extension number say Login or press Egi and say or enter your mailbox number Enter your password press Edi Say Nine or press Ell to access administrator features Enter Mailbox Number or Extension ID PERSONAL OPTIONS Record Greeting ER Primary Greeting Alternate Greeting System Greeting See Recording Options Record Directory Name EN See Recording Options Change Password Change Envelope Settings EJ Vo
37. cascade level press one To change a cascade level say Level or press one 337 To select a message notification category press To select a message notification category say four Category or press four 338 Please enter the cascade level you wish to pro Please enter the cascade level you wish to pro gram gram Say or enter one through nine using the keys on your telephone 339 With a pager number of N A 340 To change the pager dial string press three To change the pager dial string say Pager or press three Page 36 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 appear on your cover sheet uio Content Non ASR Content ASR 341 To call an internal extension press one To call an internal extension say Internal or press one 342 To call an outside number press two To call an outside number say Outside or press two 343 Not used Not used 344 Please enter the digits for your digital pager and Please say or enter the digits for your digital wait for further instructions pager and wait for further instructions 345 The new pager number is N A 346 Mailbo
38. ce processing alarms are generated e Minor Voice Processing alarms 020 039 These alarms indicate a voice processing problem that usually require calling service personnel Even when a voice processing alarm has been registered the system may None still function correctly e Major Voice Processing alarms 200 224 These alarms indicate a voice processing problem that require calling service personnel The system Alarm Reporting feature detects equipment failures If there is a system failure that affects service a major alarm appears at all affected endpoints When a minor equipment failure occurs a minor alarm is generated and appears on the primary attendant s display and if enabled at your administrator endpoint When a Voice Mail alarm is in effect the telephone system may be functioning properly but the voice processing system may be inoperative Responding to Alarms A major alarm requires you to contact service personnel while a minor alarm may or may not require you to contact service personnel in addition to clearing the alarm To respond to a major alarm Contact service personnel for the major voice processing alarms 200 224 An equipment failure has occurred To respond to a minor alarm 1 When a minor alarm indication appears write down the alarm information 2 While on hook clear the alarm as described in Clearing Alarms on page 20 SYSTEM or NETWORK ALARM CLEARED appears 3 Take the appro
39. cel BEEBE Options MESSAGE ORDER New Messages Eg Saved Messages Then set search order First In EN EN Last In KE SENDING A MESSAGE During your message Pause Erase and Re record Continue After your message Replay Append Erase BERS BOG Accept Hang up to cancel ASSIGN CUSTOM RECORDINGS Select Recording Enter Ext Number Enter Mode Day Mode Night Mode Enter Recording Number If recording number exists Verify number Re enter number Bd IMPORT FAX DOCUMENT If document number exists Replace Re enter Number If document number does not exist Verify Number Re enter Number REMOTE MESSAGING Program Cascade Level Enter cascade level number then Change Enter Personal Enter Pager Enter Time of Day EN Set Days of Week Mon Fri Weekdays All Days Individual Day 1 7 Select Message Category All Messages Priority Messages Page 9 Voice Mail Administration Administrator Mailbox Administrator Mailbox A system administrator s mailbox is defined in order to record custom Audiotex recordings for voice processor applications created in Applications Programming broadcast messages to all subscribers and perform Mailbox and Group
40. dant recording custom messages 15 Automatic Speech Recognition using 7 B Basic Voice Mail 6 C Capacities network 3 Clearing alarms 20 Custom system voice mail prompts 14 E English multicultural references 3 Enterprise Messaging 6 F Fax documents importing 18 Flowcharts Voice mail programming 9 G Group List name recording 13 Index Importing fax documents 18 Mailbox administrator 10 Message Notification Retrieval 8 Minor alarms 19 Multicultural English references 3 N Network alarms 19 capacities 3 P Passwords administrator mailbox 10 voice mail changing 12 Programming planning sheets custom audiotex recordings 23 Prompts default voice mail 24 voice mail 14 Provider information 22 R Receive Network Alarms flag 19 S Send Network Alarms flag 19 Speech recognition using 7 T Troubleshooting administrator endpoint features 22 voice mail 22 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 57 Index V prompts recording 14 subscriber features changing 11 supplemental documentation 6 Voice mail systems descriptions 6 administrator features 7 troubleshooting 22 broadcast message recording 13 types 6 default prompts 24 Voice mail flowchart 9 Group List name recording 13 MNR application 8 passwords changing 12 Voice Prompts Non ASR and ASR 24 Page 58 Mitel
41. dministrator Guide part number 580 8001 Voice Mail administrator the audience for this guide Uses the administrator voice mailbox to perform end user level voice mail administration For NuPoint Messenger go to the Mitel Online Web site http www edocs mitel com for NuPoint administrator documentation Refer to the Web Console Help and the Technical Documentation Online Help System administrator Uses the Mitel 5000 DB Programming application to configure all phone system and voice mail features for your organization Your system administrator may be onsite or you may rely on your local provider the company that installed your phone system and now services it for system administration All sales service and technical support are handled at the local level by your authorized Mitel provider If you do not know the contact information for your local provider use the Strategic Partners amp Resellers Mitel Partner Locator link at the top of the Mitel Web site www mitel com to locate a nearby office Network administrator Maintains the network and performs network related tasks Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Overview Additional References Additional References Refer to the following references for additional information Feature References The administrator mailbox functions as both a standard system endpoint and an administrator mailbo
42. documents When you are done importing documents say press star Finished or press star 382 Document number N A 383 is currently in use N A 384 already exists N A 385 To replace this document press pound or hash To replace this document say Replace or press pound or hash 386 Document received N A 387 Press pound or hash to continue Say Continue or press pound or hash to con tinue 388 To import a fax document press four To import a fax document say Import Fax or press four Page 38 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis Ones Content Non ASR Content ASR 389 For U S systems If this is an international call For U S systems If this is an international call enter 011 followed by the country code and fax say or enter 011 followed by the country code and number Then press pound fax number Then say or press pound For European systems If this is an international For European systems If this is an international call enter 00 code followed by your country code call say or enter 00 code followed by your coun and your fax number Then press hash try code and your fax number Then press hash 390 I m sorry I m not allowed to dial that number N A 3
43. e e Press 2 or say Append to add to the message e Press 3 or say Erase to erase and re record the message e Press or say Accept to accept the message You must use the Accept option for the message to be sent If you hang up the message is canceled Recording a Group List Name A Group List is a group of mailboxes programmed in DB Programming by the system administrator Subscribers can use Group Lists to send messages to several mailboxes simultaneously You can record names for system Group Lists Group List names are used for verification purposes only Before recording the Group List name you must know the Group List number If applicable contact your system administrator for the Group List number To record a group list name 1 Access the administrator mailbox See page 10 2 Press 2 or say Mailbox Maintenance to access the Mailbox Group List Maintenance option 3 Sayorenter the Group List number If applicable the current name is played 4 After the tone record the name for the selected list and then press You have the following options e Press or say Accept to accept the name e Press 1 or say Replay to replay the name you just recorded e Press 3 or say Erase to erase and re record the name Mite 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 13 Voice Mail Administration Recording Custom System Voice Mail Prompts
44. e call ahead of you N A 513 To change your transfer method press five To change your transfer method say Transfer or press five 514 Your current transfer method is unannounced N A 515 Your current transfer method is screened N A 516 Your current transfer method is announce only N A 517 To select unannounced transfers press one To select unannounced transfers say Unan nounced or press one 518 For screened transfers press two For screened transfers say Screened or press two 519 For announce only press three For announce only say Announce or press three Page 40 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis system prompt press nine iio Content Non ASR Content ASR 520 Who should I say is calling N A 521 To replay the announcement press one To replay the announcement say Replay or press one 522 To send this call to Voice Mail press two To send this call to voice mail say Voice Mail or press two 523 To forward this call to another extension press To forward this call to another extension say three Forward or press three 524 To accept this call press pound or hash To accept this call say Accept or press pound or hash 525 To r
45. e marked private N A 077 Message marked certified N A 078 Message marked priority N A 079 To send this message to additional mailboxes To send this message to additional mailboxes press pound or hash say Yes or press pound or hash 080 To rewind your message or recording press one To rewind your message or recording say Backup or press one 081 To pause at any time press two To pause at any time say Pause or press two 082 To fast forward your message or recording press To fast forward your message or recording say three Forward or press three 083 To lower the volume press four To lower the volume say Lower or press four Mite 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 27 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued Hone Content Non ASR Content ASR 084 To raise the volume press six To raise the volume say Higher or press six 085 To save this message press seven To save this message say Save or press seven 086 To delete this message press nine To delete this message say Delete Message or press nine 087 To skip to the end of your message or recording To skip to the end of your message or recording press pound or hash say Skip or press pound or hash 088 T
46. ee Ce ee ees 2 Administrator Types ee Rh 2 Additional References 0 00 ccc ehh 3 Feature References 000 tenet eee 3 Previous Software and Hardware Versions 0 000 e eee e eee eee 3 System Networks and Nodes 200 cece cece eee eee 3 Multicultural English References 000 cee eee eee eee eee nnn 3 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 1 Overview Introduction Introduction This Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide provides instructions to use your administrator mailbox to perform voice mail administration For quick access to frequently used feature instructions you can use the removable Quick Reference Guide included with this guide You must have access to an administrator mailbox a voice mailbox designated to access and program features described in this guide The system administrator assigns the administrator voice mailbox in the Mitel 5000 Database DB Programming application See Administrator Types below Administrator Types Page 2 The following administrator types are referenced in this guide Endpoint administrator Uses the administrator endpoint to perform various administrative functions such as changing system modes managing alarms and programming basic endpoint administration For endpoint administration refer to the Mitel 5000 Endpoint A
47. efuse this call press star To refuse this call say Refuse or press star 526 You have a call from N A 527 To change the time and date press five N A 528 The current time is N A 529 To accept the current time press pound or N A hash 530 To enter a new time use two digits for the hour N A and two digits for the minutes 531 The current date is N A 532 To accept the current date press pound or N A hash 533 To enter a new date use two digits for the month N A two digits for the day and two digits for the year 534 Invalid date N A 535 Please enter the extension number Please say or enter the extension number 536 537 Not used Not used 538 For system prompt replacement or reinstatement For system prompt replacement or reinstatement press six say Replacement or press six 539 Please enter the number of the system prompt Please say or enter the number of the system prompt 540 The system prompt has been replaced by the fol N A lowing custom prompt 541 The original system prompt is N A 542 To replace this system prompt with a custom To replace this system prompt with a custom prompt press three prompt say Custom or press three 543 is not a valid system prompt number N A 544 To delete the custom prompt and reinstate the To delete the custom prompt and reinstate the system prompt say System or press nine Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide
48. eled N A 707 phone number N A 708 Not used Not used 709 Your results match more than Your results match more than 710 entries entries 711 If you would like to browse these results press If you would like to browse these results please one To filter your search press two say Yes or press one To filter your search say No or press two Page 46 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis Bone Content Non ASR Content ASR 712 If the result is the first name press one Other If that name is the first name say Yes or press wise please tell me the first name by pressing one Otherwise please tell me the first name by the keys on your telephone saying spelling or pressing the keys on your telephone 713 If the result is the last name press one Other If that name is the last name say Yes or press wise please tell me the last name by pressing the one Otherwise please tell me the last name by keys on your telephone saying spelling or pressing the keys on your telephone 715 716 Not used Not used 717 0ne saved voice mail N A 718 o0ne saved e mail N A 719 one saved fax N A 720 one saved message N A 721 unheard voice ma
49. envelope options press four To turn on all envelope options say All Options or press four 127 For message source press two For message source say Source or press two 128 For message length press three For message length say Length or press three 129 This option is now off N A 130 This option is now on N A 131 For time and date press one For time and date say Time Date or press one 132 Your message envelope will play all options N A 133 is turned on to call you at N A 134 AM N A 135 PM N A Page 29 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued one Content Non ASR Content ASR 136 Extension ID number N A 137 Every day N A 138 Monday through Friday N A 139 Sunday N A 140 Monday N A 141 Tuesday N A 142 Wednesday N A 143 Thursday N A 144 Friday N A 145 Saturday N A 146 To turn this number on or off press one To turn this number on or off say Change or press one 147 To change the phone number press two To change the phone number say Number or press two 148 To change times of day press two To change times of day say Time or press two 149 To change days of the week press three To change days of the week say Days or press three 150 For pager notification press one For pager notification
50. er See System Administrator and Provider Information above need new voice mail system greetings for day and night mode vacations and so on You can record new audiotex recordings for each greeting that you want to use See Creating Audiotex Recordings on page 15 have recorded new audiotex recordings but do not know how to assign them to our voice mail application See Assigning Audiotex Recordings to System Extension Numbers on page 17 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Reference Custom Audiotex Recordings Programming Planning Sheet Table 2 Administrator Troubleshooting Tips Continued Problem Possible Solution have several voice messages in my inbox Is there a way to delete all of the messages at once You must delete voice messages one at a time Can set the number of rings before calls go to voice mail Your system administrator must program this feature For more information contact your system administrator or local authorized provider See System Administrator and Provider Information on page 22 Custom Audiotex Recordings Programming Planning Sheet Table 3 Audiotex Recordings If you customize audiotex recordings you can use Table 3 to record the text For further instructions see Creating Custom Audiotex Recordings on page 16 Recording Text
51. ettings to import fax documents See Fax Import Feature on page 18 Automatic Speech Recognition ASR You can use ASR to issue voice commands instead of pressing dialpad buttons for voice mail options ASR commands are included in the feature instructions When using ASR follow these guidelines for best results e Use the handset for voice commands External microphones pick up background noise which may cause misinterpreted voice commands e Do not say Pound to activate features when using ASR The silence that follows your voice command functions as the button e Use the dialpad buttons to select menu options when recording messages Because ASR is automatically disabled recorded messages include any attempted voice commands e ASR is also disabled when entering voice mail passwords this is to prevent the password from being heard by others If the system fails to understand an ASR command three times in a row the NOTE system informs you that it is switching to DTMF mode meaning you must use the dialpad buttons to select or enter menu options 1 This feature may or may not be enabled for your system Mite 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 7 Voice Mail Administration Voice Mail and Message Notification Retrieval Applications Voice Mail and Message Notification Retrieval Applications Two features combine to provide the voice mail system
52. hat you can use for company greetings Auto Attendant greetings Call Routing Announcements CRAs and hunt group applications You can also assign audiotex recordings to day and night modes of operation See Audiotex Recording Tips below for tips when creating recordings You can also use the audiotex recording planning sheet on page 23 to help you plan your custom greetings For consistency when you record the non ASR version of a prompt you should also record the ASR version if one exists By default recording 001 is the default system voice mail main greeting and recording 002 is the Automated Attendant main greeting You can change the default system recordings but if the voice processing system database is defaulted the system recordings are restored Recordings for fax documents should include all dialing instructions The recording should state whether documents can be selected by number and list all options If fax delivery times are set to specific days or times the recording should also include this information Audiotex Recording Tips The following are tips for designing an effective Call Routing Announcement application e Design with the caller in mind not just the information you want to include e Keep menus as simple as possible with four or fewer options per menu e Number options sequentially and do not skip numbers List transfer to operator last e Use consistent digits for options such as 1 for Yes 2 for
53. heard 254 I m sorry Private messages cannot be forwarded N A Page 33 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued Bones Content Non ASR Content ASR 255 This is the message center calling for N A 256 If you are the correct person press pound or If you are the correct person say Yes or press hash pound or hash 257 One N A 258 Two N A 259 Three N A 260 Four N A 261 Five N A 262 Six N A 263 Seven N A 264 Eight N A 265 Nine N A 266 Ten N A 267 Eleven N A 268 Twelve N A 269 Thirteen N A 270 Fourteen N A 271 Fifteen N A 272 Sixteen N A 273 Seventeen N A 274 Eighteen N A 275 Nineteen N A 276 Twenty N A 277 Thirty N A 278 Forty N A 279 Fifty N A 280 Sixty N A 281 Seventy N A 282 Eighty N A 283 Ninety N A 284 Hundred N A 285 This mailbox is currently full and cannot receive N A new messages Page 34 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompts o
54. ibed to the left Press 4 or say Import Fax Enter the fax document number and then do one of the following e Ifthe document number does not currently exist press or say Yes if the number is correct or press 3 or say Re enter and re enter the number e Ifthe document currently exists press or say Yes to replace the document or press 3 or say Re enter to enter another number When prompted press Start on the fax machine Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Administrator Account Voice Mail Flowchart At any menu level press or say Cancel to cancel or return to the previous menu or press or say Accept to accept Also ASR commands are indicated in the quotation marks ACCESSING THE SYSTEM ADMINISTRATOR MAILBOX MENU ADMINISTRATOR S MAILBOX Broadcast Message EE SENDING A MESSAGE Do one of the following Mai g Mailbox Maintenance A Durna your massage Press the MSG button to respond to Recording Options a message from voice mail g Vp Pause 2 Call the voice mail oe Import Fax Erase and Re record EB number say Login or press I ll and System Prompt Replacement a say or enter your mailbox y P P Continue ES number CREATE CU
55. ice Mail E Mail Facsimile Then select Time Date Source Length Subj Pages All Options None Remote Messaging Primary Cascade Alternate Cascade More Options Fax Number Message Order Swap E Mail Rdr Count Transfer Method TRANSFER METHOD Unannounced Screened Announce Only Cancel Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Enter Group Number ADMINISTRATOR MAILBOX MENU Broadcast Message Mailbox Maintenance 2 Recording Options Import Fax System Prompt Replacement CREATE CUSTOM RECORDING If existing recording plays Standard Copy Speech Recognition Then select Replay Append Erase and Re Record Accept If no recording exists _ see Making a Recording MAKING A RECORDING During your recording Pause Erase and Re record EE ll SERE moe Continue After finishing EITHER Hang up OR For options g RECORDING OPTIONS Replay Append Erase and Re record Cancel ERENG E B Accept RECORD CUSTOM PROMPTS Standard E Speech Recognition Then select Replay Custom System Can
56. ils N A 722 heard voice mails N A 723 726 Not used Not used 727 one heard voice mail N A 728 730 Not used Not used 731 I m sorry didn t understand your response N A 732 The system prompt you have selected has two N A formats 733 To select the standard format press one To select the standard format say Standard or press one 734 To select the speech recognition format press To select the speech recognition format say two Speech Recognition or press two 735 To replace the standard format press one To replace the standard format say Standard or press one 736 To replace the speech recognition format press To replace the speech recognition format say one Speech Recognition or press one 737 738 Not used Not used 739 Speech recognition has been disabled for this N A call 740 Not used Not used 741 messages N A 742 seen N A 743 744 Not used Not used 745 You have no saved voice mails N A Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 47 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued SONR Content Non ASR Content ASR 746 Not used Not used 747 You have no saved e mails N A 748 Not used Not used 749 You have no saved faxes N A 7
57. ing and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis Prompt press four ID Content Non ASR Content ASR 899 N A think you said delete If this is correct please press one if this is not correct please press two 900 Speech Recognition enabled N A 901 No days selected No days selected 902 On On 903 Off Off 904 906 Not used Not used 907 Message dated Message dated 908 E Mail Reader was unable to retrieve your faxes E Mail Reader was unable to retrieve your faxes and e mails from your e mail server due to a login and e mails from your e mail server due to a login failure failure 909 To copy this message to additional mailboxes To copy this message to additional mailboxes press four say Copy or press four 910 To spell a new name press four To spell a new name say new name or press four 911 Using the keys on your telephone please spell Please say the full name of the person you are the first name of the person Then press pound trying to reach Otherwise using the keys on your or hash For the letter Q press seven For the telephone please spell the first name of the per letter Z press nine son then press pound or hash For the letter Q press seven For the letter Z press nine 912 Using the
58. ion to reprint republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists or to reuse any copyrighted component of this work in other works must be obtained from Mitel Networks Corporation Contents Contents Overview 1 Introduction cole RI I4 ee ee a a ee ee A 2 Administrator Types 2 0 2 0 cece ene hn 2 Additional References 0000 tne hn 3 System Networks and NodeS 000 c cece eee eee eee 3 Multicultural English References 000 0 cece eee eee eee eee eee n n nnn 3 Voice Mail Administration 5 Huge eir mE ee eee ee een ne eee ea ne eee ee nese eee ne ce ee es 6 Voice Mail Systems vocis ke wed deed ee ered ee elder ERG wel eaeed da ier eds 6 Administrator Features 0 00 eee eee 7 Automatic Speech Recognition ASR 0 0 cece teens 7 Voice Mail and Message Notification Retrieval Applications 2 000020 eee eae 8 Administrator Account Voice Mail Flowchart 000 cee eee eee eee eee 9 Administrator Mailbox 2 0 cee RR Rh Hu 10 Initializing the Administrator Mailbox isle RII 10 Accessing the Administrator Mailbox ssleeseee IIIA 10 Subscriber Account Maintenance lsesseseeeeee enn nnn 11 Making Feature Changes for Other Subscribers llllllei llle 11 Accessing Other Subscriber Accounts 0 0 00 cece eee e
59. itel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis three ones Content Non ASR Content ASR 840 lower W N A 841 lower X N A 842 lower Y N A 843 lowerZ N A 844 colon N A 845 period N A 846 comma N A 847 forward slash N A 848 backward slash N A 849 plus sign N A 850 Please hold while check your e mail N A 851 one unreadable message N A 852 unreadable messages N A 853 You have no unreadable messages N A 854 To manage unreadable messages press six N A 855 unreadable message N A 856 If you are finished please press pound or hash N A Otherwise press the next key to continue spell ing 857 Your quota grace limit has been reached N A 858 Please hold while check your messages N A 859 The message could not be played N A 860 Not used Not used 861 l m sorry there are no network mailboxes avail N A able for Node 862 l m sorry This message cannot be forwarded N A 863 could not connect to any of your remote servers N A You will be redirected to the local voice mail view 864 875 Not used Not used 876 To record a standard greeting press one To record a standard greeting say Standard or press one 877 To copy the standard greeting
60. l Back or press two 578 Please hold while your call is being transferred to N A an outside number 579 Enter the number of the remote mailbox Say or enter the number of the remote mailbox 580 followed by pound or hash N A 581 has just listened to the original message N A 582 This mailbox has N A 583 586 Not used Not used 587 To hear the recipients press three To hear the recipients say Hear or press three 588 591 Not used Not used 592 I m sorry I m not allowed to dial that number N A 593 Message received from an outside number with N A no caller ID information 594 I m sorry do not have valid Caller ID informa N A tion 595 the network N A 596 Your call is being handled by the Mitel voice pro N A cessing system 597 You have no new e mails N A 598 new e mails N A 599 you have one new e mail N A 600 Saved e mails N A 601 You have one saved e mail N A 602 You have no new faxes N A 603 new faxes N A 604 You have one new fax N A Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 43 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued Beene Content Non ASR Content ASR 605 Saved faxes N A 606 You have one saved fax N A 607 The system has not been properl
61. l N A 170 May N A 171 June N A 172 July N A 173 August N A 174 September N A 175 October N A 176 November N A 177 December N A 178 First N A 179 Second N A 180 Third N A 181 Fourth N A 182 Fifth N A 183 Sixth N A 184 Seventh N A 185 Eighth N A 186 Ninth N A 187 Tenth N A 188 Eleventh N A 189 Twelfth N A 190 Thirteenth N A 191 Fourteenth N A 192 Fifteenth N A 193 Sixteenth N A 194 Seventeenth N A Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 31 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued ra Content Non ASR Content ASR 195 Eighteenth N A 196 Nineteenth N A 197 Twentieth N A 198 Twenty first N A 199 Twenty second N A 200 Twenty third N A 201 Twenty fourth N A 202 Twenty fifth N A 203 Twenty sixth N A 204 Twenty seventh N A 205 Twenty eighth N A 206 Twenty ninth N A 207 Thirtieth N A 208 Thirty first N A 209 the Voice Mail system N A 210 The system is set to notify you between N A 211 is turned off N A 212 is turned on to call your pager at N A 213 With all new messages N A 214 With all priority messages N A 215 Starting at N A 216 ending at
62. m administrator N A 888 E Mail Reader was unable to retrieve your faxes N A from your e mail server due to a login failure 889 E Mail Reader was unable to retrieve your e N A mails from your e mail server due to a login fail ure 890 Please enter your e mail account password This Please spell or enter your e mail account pass is case sensitive Using the keypad you can word This is case sensitive You can speak sym scroll through symbols numbers and letters both bols numbers and letters For upper case letters lower and upper case say Upper followed by the letter 891 Using the keys on your telephone please spell Please say the last name of the person you are the last name of the person Then press pound trying to reach Otherwise using the keys on your or hash For the letter Q press seven For the telephone please spell the last name of the per letter Z press nine son then press pound or hash For the letter Q press seven For the letter Z press nine 892 You have no voice mails N A 893 You have no e mails N A 894 You have no faxes N A 895 Network extension N A 896 To enable Speech Recognition mailbox com To enable Speech Recognition mailbox com mands for this call press eight mands for this call say Enable or press eight 897 There was an error accessing your messages N A you will be returned to the main menu 898 Network Mailbox N A Page 52 Mitel 5000 Enterprise Messag
63. m is generated frequently it could indicate a network problem that requires the attention of your network administrator Page 20 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Reference Reference Troubleshooting Tips 0 002 e eee eee RR II mh hr 22 System Administrator and Provider Information llle 22 Administrator Troubleshooting Tips sllslsieleie BI 22 Custom Audiotex Recordings Programming Planning Sheet ueuss 23 Default ASR and Non ASR Voice Prompts 000 eee eee eee eee eee eee 24 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 21 Reference Troubleshooting Tips Troubleshooting Tips The following sections include information to help you troubleshoot problems e System Administrator and Provider Information below e Administrator Troubleshooting Tips on page 22 System Administrator and Provider Information Administrator Troubleshooting Tips Page 22 Because this guide covers voice mail administration features only you may find that you need additional assistance from your system administrator for issues such as creating new user accounts or changing system settings Your system administrator may be onsite or you may rely on your local provider the company that installed your phone system and now services it for
64. ne new voice mail N A 676 Saved voice mails N A Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 45 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued iio Content Non ASR Content ASR 677 You have one saved voice mail N A 678 To listen to messages press one To listen to messages say Messages or press one 679 The system is momentarily unable to process The system is momentarily unable to process your request your request 680 To wait for resources to become available press To wait for resources to become available say one Wait or press one 681 To cancel the request and return to a previous To cancel the request and return to a previous menu press star menu say Cancel or press star 682 Not used Not used 683 You have one unheard voice mail N A 684 You have one heard voice mail N A 685 unheard voice mail N A 686 heard voice mail N A 687 You have no unheard voice mails N A 688 692 Not used Not used 693 You have one priority e mail N A 694 699 Not used Not used 700 N A Please spell the first few letters of where you would like to search in the directory 701 hours N A 702 hour N A 703 10 second pause N A 704 five second pause N A 705 one second pause N A 706 Fax canc
65. nt a password enter a new password using digits 0 to 9 up to 12 digits and then press Voice mail plays back the password e Ifyou do not want to use a password press Voice mail announces that you have chosen not to have a password Press or say Accept to accept the password as entered or press 3 or say Re enter to erase and re enter the password Page 12 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Voice Mail Administration System Recordings System Recordings The following sections describe administrator recording options Recording a Broadcast Message You can make a single recorded message and send it to all Standard and Receive Only mailboxes Extension IDs do not receive Broadcast Messages If applicable contact your system administrator for more information about Standard and Receive Only mailboxes and Extension IDs To record and send a broadcast message 1 Access the administrator mailbox See page 10 2 Press 1 or say Broadcast Message to select broadcast message 3 Record the message If you exceed the maximum allotted time for message length you are prompted to re record the message or send it If voice mail is full you are prompted that the system cannot accept your message Hang up and try again later 4 When you have completed the message press for the following options e Press 1 or say Replay to replay the messag
66. o return to the main menu press star To return to the main menu say Cancel or press star 089 To reply to this message press two To reply to this message say Reply or press two 090 To forward a copy of this message to another To forward a copy of this message to another destination press three destination say Forward or press three 091 To replay the previous message press four To replay the previous message say Previous or press four 092 To replay the message envelope press five To replay the message envelope say Envelope or press five 093 To listen to your next message press six To listen to your next message say Next or press Six 094 There are no previous messages N A 095 Message saved N A 096 Message deleted N A 097 There are no further messages N A 098 Message received N A 099 at N A 100 from N A 101 totaling N A 102 minutes N A 103 minute N A 104 seconds N A 105 Second N A 106 Message received from an outside caller N A 107 To record an introduction with a copy of this mes To record an introduction with a copy of this mes sage press one sage say Record or press one 108 To change your personal greeting press one To change your personal greeting say Greeting or press one 109 To change your name in the directory press two To change your name in the directory say Name or press two Page 28 Mitel 5000 En
67. ode for the recording e Press 1 or say Day for day mode e Press 2 or say Night for night mode Enter or say the recording number 001 500 If a recording already exists it is played You have the following options e Press or say Yes to accept the recording e Press or say No to go back to step 4 If no recording exists the system informs you but assigns the recording number to the application Mite 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 17 Voice Mail Administration Fax Import Feature Fax Import Feature If your voice mail system has fax enabled you can use your voice mail administrator s mailbox to import fax documents Imported documents can then be requested by callers who use a Call Routing Announcement CRA application programmed to provide the Fax On Demand service NOTE You should you re record system prompt number 672 see Default ASR and Non ASR Voice Prompts on page 24 to let callers requesting faxes know what the valid time window is for fax requests and when they should expect the fax to be delivered if their request falls outside of the valid time window To import a fax document 1 Using a fax machine after you obtain dial tone dial the voice mail access number 2 Access the administrator mailbox See page 10 3 Press 4 or say import fax to select the Import Fax option If the system does no
68. options e Press 1 or say Replay to replay the message e Press 2 or say Append to add to the message e Press 3 or say Erase to erase and re record the message e Press or say Accept to accept the recording Page 16 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Voice Mail Administration Assigning Audiotex Recordings to System Extension Numbers Assigning Audiotex Recordings to System Extension Numbers You can assign audiotex recordings to system extension numbers For example if users dial extension 2000 to reach voice mail you can assign new audiotex recordings to extension 2000 to change the recordings that users hear when they connect to the voice mail system If you assign a recording to an application with a list of several recordings you can only change the first entry in the list You must use DB Programming to change a list of recordings Contact your system administrator for more information To assign custom audiotex recordings to specific application extension numbers 1 2 3 4 Access the administrator mailbox See page 10 Press 3 or say Options for recording options Press 2 or say Select to select a recording When prompted say or enter the extension number of the application to be programmed For example if users dial 2000 to reach voice mail enter 2000 to assign the voice mail greeting Do one of the following to select the m
69. password then press pound or hash 938 To listen to all additional messages please press Say All Messages or press eight to listen to all eight additional messages 939 The locations of special characters are For N A space at hyphen underscore equals sign comma greater than and right parenthesis use key zero For exclamation point pipe apostro phe colon semi colon forward slash and back slash use key one For period tilde dollar asterisk ampersand percentage plus less than and left parenthesis use key star For pound or hash use key pound or hash Page 54 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis iro Content Non ASR Content ASR 940 This call routing application does not have an N A associated digit translation node Please assign a digit translation node using the System Manager interface before attempting to assign an Audiotex greeting using the System Administrator interface 941 E Mail Reader encountered an error while trying N A to connect to your e mail server Please contact your system administrator for further assistance 942 E mail Reader was unable to connect to your e N A mail server The server may be down or there may be a configuration issue with your E Mail
70. play to replay the name you just recorded e Press2or say Append or press 2 to add to your name e Press 3 or say Re record to erase and re record your name Accessing the Administrator Mailbox You can access the administrator mailbox from any extension or external phone To access the administrator mailbox 1 2 3 4 5 Dial the voice mail access number Press or say Login to identify yourself as a subscriber Enter or say the administrator mailbox number Enter the password and then press Press 9 or say Nine to access the administrator menu The system does not prompt you to enter or say 9 Page 10 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Voice Mail Administration Subscriber Account Maintenance Subscriber Account Maintenance You can perform mailbox maintenance for other system subscribers For feature descriptions and instructions refer to the appropriate voice mail user guide For example for the subscriber features for this guide refer to the Enterprise Messaging Basic Voice Mail and Embedded Voice Mail Card User Guide part number 835 3205 You can also use the Administrator Account Voice Mail Flowchart on page 9 as a guide For NuPoint Messenger go to the Mitel Online Web site NOTE http www edocs mitel com for details and documentation about administrator and subscriber features Making Feature Changes for
71. playback N A 314 You have one priority message N A Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 35 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued one Content Non ASR Content ASR 315 Use two digits for the hour and two digits for the N A minutes 316 317 Not used Not used 318 You have chosen not to have a password N A 319 l m sorry This mailbox is currently in use and N A cannot be accessed Please try again later 320 Not used Not used 321 If you are calling from a rotary type telephone N A please stay on the line and your call will be answered 322 You can not reply to a system sent message N A 323 324 Not used Not used 325 Please select the days of the week N A 326 To select individual week days press three To select individual week days say Day or press three 327 Service is set for Monday through Friday N A 328 Service is set for each day of the week N A 329 Recording canceled N A 330 The system was busy and could not deliver mes N A sage notification at the specified time 331 The system was unable to deliver message notifi N A cation due to a programming error 332 Extension ID N A 333 the operator N A 334 the operator N A 335 Remote Messaging will call N A 336 To change a
72. press three 369 If you wish to have your extension appear on If you wish to have your extension appear on your cover sheet enter the extension followed by your cover sheet say or enter the extension then pound or hash say or press pound or hash 370 If you are calling from your fax machine press If you are calling from your fax machine say one Yes or press one 371 Press the start button on your fax machine now N A 372 All of our fax lines are currently busy N A 373 Please try again later N A 374 Your fax will be delivered to N A 375 Your fax will be delivered shortly N A 376 am unable to communicate with your fax N A machine Please make sure it is operating prop erly and try again 377 For U S systems Please enter the 10 digit tele For U S systems Please say or enter the 10 phone number of your fax machine including digit fax number including area code area code For European systems Please say or enter the For European systems Please enter the tele telephone number of your fax machine including phone number of your fax machine including your national dialing code if required your national dialing code if required 378 The number you enter may be up to twenty digits N A in length 379 Your fax is scheduled to be delivered at N A 380 Please enter a document number Please say or enter the document number 381 When you have finished importing
73. priate action as indicated in Table 1 on page 20 Mite 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 19 Voice Mail Administration Clearing Alarms Clearing Alarms You can clear a network wide alarm on the local node only or on every node in the network To clear an alarm you can use either the administrator feature codes or menu buttons To use the feature codes to clear alarms Dial one of the following feature codes to clear the alarm e Clear Network Alarm 9851 This feature code clears network wide alarms on every node in the network but it does not affect system alarms The Clear Network Alarm feature code may be entered on any node in the network but the Send Network Alarms flag must be set for you to clear alarms on other nodes in the network e Clear System Alarm 9850 This feature code clears all local and network wide system alarm displays on your node After you enter the feature code SYSTEM or NETWORK ALARM CLEARED appears and the highest priority alarm is cleared If applicable enter the feature code again to clear the next alarm in the queue only one alarm is cleared at a time To use menu buttons to clear alarms Do one of the following e Press the CLEAR ALL ALARMS menu button to clear all alarms ALL ALARMS CLEARED appears and the display returns to the idle menu e Press the CLEAR ALARM menu button to clear the currently displayed alarm
74. pted press the Start button on the fax machine One of the following may occur If the system cannot communicate with your fax machine check that it is working properly and say Continue or press to try again Return to step 4 If the system runs out of disk space while importing the document or if the document will cause the system to exceed the Maximum Fax Library Size you cannot import this document until one or more fax documents have been deleted from the system to create disk space Press or say Cancel to return to step 4 6 When the fax transmission is complete the system tells you that the document was received Press or say Continue to continue importing documents or hang up to exit Page 18 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Alarms Voice Mail Administration Alarms Alarms are generated on endpoints as the result of continuous self diagnostics run within the system and are a basic indicator that there is a problem or potential problem with the system The severity and type of alarm determines the corrective action necessary to resolve the problem To allow you to monitor multiple nodes the system provides both system alarms which includes voice processing alarms and network wide alarms See Table 1 on page 20 for the complete list of voice processing alarms Voice Processing Alarms On the Mitel 5000 platform the following voi
75. ss one To listen to new messages say New or press one 062 To record a message press two To record a message say Record or press two 063 To listen to saved messages press three To listen to saved messages say Saved or press three 064 For personal options press four For personal options say Personal or press four 065 To setup remote messaging press five To setup remote messaging say Remote or press five 066 For your primary setup press one For your primary setup say Primary or press one 067 For your alternate setup press two For your alternate setup say Alternate or press two 068 If this is the correct destination press pound or If this is the correct destination say Yes or hash press pound or hash 069 To send this message now press pound or To send this message now say Send or press hash pound or hash 070 For special delivery options press nine For special delivery options say Options or press nine 071 To return to the previous menu press star To return to the previous menu say Cancel or press star 072 Message canceled N A 073 To mark this message private press one To mark this message private say Private or press one 074 To mark this message for certified delivery press To mark this message for certified delivery say two Certified or press two 075 To mark this message priority press three To mark this message priority say Priority or press three 076 Messag
76. system administration All sales service and technical support are handled at the local level by your authorized Inter Tel or Mitel provider If you do not know the contact information for your local provider use the Strategic Partners amp Resellers Mitel Partner Locator link at the top of the Mitel Web site www mitel com to locate a nearby office Table 2 includes voice mail administrator troubleshooting tips Table 2 Administrator Troubleshooting Tips Problem Possible Solution do not know the administrator mailbox number or password You must contact your system administrator for the mailbox number and password For more information contact your system administrator or local authorized provider See System Administrator and Provider Information above One of our employees has left the company and need to change the mailbox password so can delete messages change settings and so on See Accessing Other Subscriber Accounts on page 11 cannot set up a new voice mail subscriber mailbox Your system administrator must create the new account For more information contact your system administrator or local authorized provider See System Administrator and Provider Information above need to change the voice mail system time Your system administrator must change the voice mail system time For more information contact your system administrator or local authorized provid
77. t Maintenance option Enter or say the subscriber s mailbox extension or extension ID 4 Follow the menu options to complete the changes See the Administrator Account Voice Mail Flowchart on page 9 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 11 Voice Mail Administration Changing Subscriber Mailbox Passwords Changing Subscriber Mailbox Passwords Passwords prevent unauthorized mailbox access Subscribers create their own passwords when they initialize their mailboxes but you may find that you need to change a password to access a subscriber s mailbox Using the administrator account you do not need to know the password of a particular mailbox to perform maintenance To provide system security all mailooxes and extension IDs should have a IMPORTANT password To make the passwords difficult to guess they should not match the mailbox number or consist of one digit repeated several times This is especially important for the voice mail administrator s mailbox which allows programming access to other mailboxes To change another subscriber s password 1 2 Access the administrator mailbox See page 10 Press 2 or say Mailbox Maintenance to access the Mailbox Group List Maintenance menu Say or enter the mailbox or extension ID You hear the Personal Options menu Press 3 or say Password Do one of the following e Ifyou wa
78. t have a fax license this option is not accepted The system may prompt you with one of the following messages If not continue to step 4 All system fax ports are busy Hang up and try again later The system already contains the maximum number of fax documents allowed Until one or more fax documents are deleted from the system there is no room for additional documents The system does not have enough disk space to import any more documents Until one or more fax documents are deleted from the system there is no room for additional documents The system currently is at or above the Maximum Fax Library Size Until one or more fax documents are deleted from the system there is no room for additional documents By default the Maximum Fax Library Size field is set to 0 in DB Programming Contact your system administrator for more information 4 When prompted say or enter the fax document number One of the following occurs when you enter the number If the document number does not already exist the system asks you to verify the number Press or say Yes if the number is correct or press 3 or say Re Enter to re renter the number If the document number already exists the system asks if you want to replace it Press or say Yes to replace the document and go to the next step or press 3 or say Re enter to re enter the number If you did not enter a valid number you are prompted to enter a new number 5 When prom
79. terprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Table 4 Voice Prompts Non ASR and ASR Continued Reference Default ASR and Non ASR Voice Prompis Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 irs Content Non ASR Content ASR 110 To change your password press three To change your password say Password or press three 111 To change your message envelope press four To change your message envelope say Enve lope or press four 112 To replay the message press one To replay the message say Replay or press one 113 To select your primary greeting press one To select your primary greeting say Primary or press one 114 To select your alternate greeting press two To select your alternate greeting say Alternate or press two 115 To select the system greeting press three To select the system greeting say System or press three 116 After the tone please record your greeting then N A press pound or hash 117 Greeting saved N A 118 After the tone please record your name then N A press pound or hash 119 Name saved N A 120 Your message envelope is currently set to N A return 121 all information N A 122 time and date N A 123 Imessage source N A 124 and N A 125 message length N A 126 To turn on all
80. thout these messages say Con pound tinue or press pound 778 dash N A 779 ampersand N A 780 at N A 781 left parenthesis N A 782 right parenthesis N A 783 underscore N A 784 space N A 785 Tilde N A 786 a N A 787 b N A 788 c N A 789 apostrophe N A 790 lower A N A 791 lower B N A 792 lower C N A 793 d N A 794 e N A 795 F N A 796 exclamation point N A 797 lower D N A 798 lower E N A 799 lower F N A 800 g N A 801 h N A 802 N A 803 star N A 804 lower G N A 805 lower H N A 806 lower N A Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page 49 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued Senp Content Non ASR Content ASR 807 j N A 808 k N A 809 N A 810 pound or hash N A 811 lower J N A 812 lower K N A 813 lower L N A 814 m N A 815 n N A 816 o N A 818 lower M N A 819 lower N N A 820 lower O N A 821 p N A 822 q N A 823 r N A 824 s N A 825 lower P N A 826 lower Q N A 827 lower R N A 828 lower S N A 829 T N A 830 u N A 831 v N A 832 question mark N A 833 lower T N A 834 lower U N A 835 lower V N A 836 w N A 837 x N A 838 Y N A 839 z N A Page 50 M
81. tn ee ene ee 11 Changing Subscriber Mailbox Passwords 000 cece eee eee 12 System RecordingS m ee ee eee eee ee eee eee ee ees 13 Recording a Broadcast Message 00 cece nen 13 Recording a Group List Name 0000 cet eee 13 Recording Custom System Voice Mail Prompts 000 c eee eee eee eee 14 Creating Audiotex Recordings 20 e eee hen 15 Fax Import Feature l cllc eee oe ee oe ae ee eee ee rn Eon 18 AOS ea ros SoS as cee stereo eee fe ere ere eee Seba coe watered ette use dene Rae ue 19 Voice Processing Alarms eseeeeeee lh tees 19 Responding to Alarms lllseleeseeeeseleeeel el ren 19 Clearing Alarms cei eas asea iawn et were kd ot pein AA ee Mae ee wanes t 20 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Page v Contents Reference 21 Troubleshooting Tips ssleeeeeeeeeee I I RII I hh n 22 System Administrator and Provider Information llle 22 Administrator Troubleshooting Tips 00 eee IIIA 22 Custom Audiotex Recordings Programming Planning Sheet 23 Default ASR and Non ASR Voice Prompts 000 c eee eee eee eee 24 Index 57 Page vi Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1 December 2008 Overview Overview Introduction cr ek eek a ERES Eau EN MIA REM ae
82. ustom to make a recording 4 When prompted say or type the recording number 001 500 5 If no recording exists go to the next step If a standard non ASR recording already exists it is played You then have the following options e Press 1 or say Standard to record a standard non ASR greeting e Press 2 or say Copy to copy the standard non ASR greeting e Press 3 or say Speech Recognition to record an ASR greeting 6 When prompted record the greeting or message and then press While you are recording you can e Press2to pause while recording Press or say Continue to continue e Press 3 to erase and re record your message If you exceed the maximum allotted time for recording length you are notified and allowed to re record or save the recording If the voice processing system computer disk is full a prompt notifies you that it cannot accept the recording Hang up and try again later 7 When finished recording select one of the following options e Press 1 or say Replay to replay the message e Press 2 or say Append to add to the message e Press 3 or say Erase to erase and re record the message e Press or say Accept or to accept 8 Tocreate an ASR recording choose one of the following options e Press 1 or say Copy to copy the standard non ASR greeting e Press 3 or say Speech Recognition to record an ASR greeting 9 When finished select one of the following
83. x However because this guide describes features that are programmed from the administrator mailbox only refer to the appropriate voice mail user guides for detailed feature descriptions and end user instructions Previous Software and Hardware Versions This guide provides instructions for Mitel 5000 Network Communications Solutions v3 1 software You may find that some features referenced in this guide do not apply to your system For more information refer to the hardware or software manuals for your product or software version Contact your local authorized Mitel provider the company that installed your phone system and now services it for more information If you do not have the contact information for your local provider use the Strategic Partners amp Resellers Mitel Partner Locator link at the top of the Mitel Web site www mitel com to locate a nearby office System Networks and Nodes Two or more Mitel 5000 systems can be connected to form a network providing a seamless interface between the systems For example a Mitel 5000 system in Phoenix Arizona can be connected to another Mitel 5000 system in Tampa Florida System users can place calls across the network to other extensions as if they were in the same building However each system can have its own time settings call configurations System Speed Dial contacts and so on In this guide all references to a network mean two or more connected systems Each system in
84. x Number N A 347 New Message Count N A 348 Pause N A 349 You must program a telephone number first N A 350 You have chosen not to have a pager number N A 351 Cascade Level N A 352 You did not enter a valid document number N A 353 This document is currently unavailable N A 354 is not a valid document number N A 355 You have already selected that document N A 356 To cancel this message press star To cancel this message say Cancel or press star 357 You have selected the maximum number of docu N A ments allowed 358 To send your fax press pound or hash To send your fax say Send or press pound or hash 359 You have selected one document N A 360 You haven t selected any documents yet N A 361 You may select one more document during this N A call 362 You may select up to N A 363 more documents during this call N A 364 Selections canceled N A 365 The number that will appear on your fax cover N A sheet is 366 You have chosen not to have your extension N A Page 37 Reference Default ASR and Non ASR Voice Prompts Table 4 Voice Prompts Non ASR and ASR Continued Bone Content Non ASR Content ASR 367 If you would like to have your fax delivered in the If you would like to have your fax delivered in the future press pound or hash future say Delay or press pound or hash 368 To re enter the number press three To re enter the number say Re enter or
85. y configured N A 608 To listen to voice mails press one To listen to voice mails say Voice Mail or press one 609 To listen to e mails press three To listen to e mails say E mail or press three 610 To listen to faxes press six To listen to Fax messages say Facsimile or press six 611 You have no new messages N A 612 with the subject N A 613 I m sorry you cannot delete this e mail N A 614 To reply to all recipients press one To reply to all recipients say Everyone or press one 615 To reply to just the sender press two To reply to just the sender say Sender or press two 616 I m sorry this message was received from an N A unknown source 617 Please enter the digits for the fax destination and N A wait for further instructions 618 The system could not access your e mail account N A with the known password 619 totalling N A 620 pages N A 621 I m sorry you cannot delete this fax N A 622 For voice mails press one For voice mails say Voice Mail or press one 623 For e mails press two For e mails say E mail or press two 624 For faxes press three For faxes say Facsimile or press three 625 629 Not used Not used 630 voice mail N A 631 e mail N A 632 Fax N A 633 644 Not used Not used 645 flagged N A 646 Saved N A 647 answered N A Page 44 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3 1

Mitel 5000 Answering Machine User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents