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Meyer Sound USM-100P Speaker System User Manual

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1. Date Last Accessed Activity Counters This page will keep track of this mailbox blocks activity It contains the following statistics Three columns of statis tics exist Outside or Public callers Call from other subscribers and Totals Mailbox Access Count The number of times someone other than the subscriber Public Callers accessed this Mailbox and the number of times the subscriber logged into this Mailbox regardless of what functions they per formed Messages Sent The number of messages this subscriber has sent regardless of destination Messages Received The number of messages this subscriber has received from Public Callers and from other subscribers Total Connect Minutes The total amount of time connected to the mailbox The total number of messages in this Mailbox listed according to those received from Public Callers and from other subscribers NEW Messages The current message count broken down to reflect how many have not been saved from both Public Callers and other subscribers SAVED Messages The current message count from Public Callers and other subscribers reflecting how many have been saved Date Last Accessed The last time the subscriber logged into this Mailbox 67 Table of MClass Block Description The MClass Class of Service Block is a block containing many general parameters effecting Mailbox or List Block Each MClass Block may be associated with one or several
2. Press Other Options Press Page 3 of 5 Press Press Press Press Press Goto Operator Reserved Press Escape Reserved Press Subscriber Logon Types of personal greetings user can c Caller Options Processor Greeting Two greeting options are available in the SVMi 8 Extension Block They are NONE and BASIC If the greeting is NONE the subscriber may not record a greeting in their extension they may however if allowed record a mailbox greeting The caller will be played a list of caller options that match the selections that have been allowed in Eclass System Caller Options Digit Assignment These may include any or all of the following Dialing another number leave a message hold have the subscriber paged on the overhead paging system select other custom options or reach the operator If the greeting type is BASIC the caller may record custom greeting s according to the features allowed in extension block Authorizations The caller will still be able to access a list of caller options that match the selections that have been allowed in Eclass System Caller Options Digit Assignment but the subscribers greeting will have to announce these Additionally any other options that have been assigned in the extension Caller Options Processor Extension Block page 3 of 5 will be available to callers Caller Options Processor Parameters Option Description This column contains texts fields for a description
3. Repeat Pmts if NO Entry Indicates the number of times from 0 to 9 the replay prompt is repeated if no entry is made by the caller Offer to Replay ANN This parameter provides the caller the ability to replay each announcement after play If this parameter is set to N the caller will not be offered the option of replaying the announcement Empty ANN Prompt A prompt that will play when there is no recorded voice for the announcement selected Valid entries are 0001 9999 with blank indicating say nothing Press Ctrl O to review or edit the prompt text Disk is Full Prompt A prompt which will be played when the announcement storage unit is unable to record an announcement of the Max ANN Length Valid entries are 0001 9999 with blank indicating say nothing Press Ctrl 0 to review or edit the prompt text Offer To Replay the Prompt A prompt after the announcement has played which instructs the caller to dial the Digit to Replay to hear the announcement again Valid entries are 0001 9999 with blank indicating say nothing This prompt will not be played if digit to replay message is blank Press Ctrl O to review or edit the prompt text Get Password Prompt A prompt which instructs the subscriber to enter their admin password Press Ctrl O to review the prompt text Invalid Entry Prompt The number of the prompt to play if the caller makes an invalid entry Press Ctrl O to review the prompt text Retentio
4. Ctrl O to bring up the Prompt Text Generator Enter the desired prompt text and press ESCAPE to return to the directory screen You must go into the Voice Studio and record the custom prompt before it can actually be used Directory Control Prompts Enter Name The prompt asking the caller to spell the called party s name This is the prompt you would change if you wanted to ask the caller to enter the parties FIRST name Target Name Prefix The prompt spoken in front of the target object s name To reach No Matches Found The prompt indicating no matches were found Invalid Entry The prompt indicating the caller input is invalid Press 9 for More Names The prompt offering the caller additional matches Press 0 for a New Name The prompt offering the caller the option to search for another name Press to Exit The prompt offering the caller the option to return to the previous menu Selection Prompts Press 1 8 A brief description of the prompt that is played to the caller and its associated prompt number Directory Activity This is a record of directory activity and may be useful for system planning or troubleshooting SVM8DEMO SVM8DEMO Aw d rupem Ex efe al Operating MODE 00 cal1D Default Target Name ESCAPE operator NO ENTRY operator INVALID Operator Directory Block AUDIOLIB Page 3 of 3 37 Operating Mode This is used to select an operating mode for programming the mode
5. Digit to Log in as user Administration Digit The Admin digit controls the following functions 1 Inthe mailbox or List public mode if entered at any time prior to the beep signaling the beginning of recording a message SVMi 8 will switch immediately to the user mode requesting a password to be entered for the sub scriber access to the mailbox 2 When sending a message recorded in the mailbox user mode prefacing the mailbox number with the Admin digit will request delivery confirmation Note Escape digit and Admin digit should not be set to the same digit 69 SVM8DEMO SVM8DEMO Aw aee Ex fe al i eM XEM Standard MCL Page 2 of 4 Number of attempts MClass Block Busy retry time No answer retry time Page 2 of 4 off premise Long distance on remse M H 9008 976 E M E Y M Message Notification and Delivery The following programming parameters can be entered for Message Alert being called at a designated number and notified of new messages or Pager notification by beeper Port To Use The port used for notification Enter specific port numbers eg 1 2 4 or a range eg 2 4 Number of Attempts The number of attempts made to perform notification Busy Retry Time The time between notification outcall attempts in minutes if the previous attempt returned a busy signal No Answer Retry Time The time between notification outcall attempts in minutes if the previous attempt returned w
6. Urgent M essages Volume Control ADMINISTRATION FEATURES Activity Display Administrators Mailbox Auto Delete Subscribers Automatic Setup Back Up And Restore Default Operation Password Security Programming On Site Or Remote Subscriber Database System Reports Voice Prompted Programming Voice Studio AUDIOTEXT FEATURES Audiotext Audiotext Librarian Automatic Announcement Delete Announcement Replay VOICEFORM QUESTIONNAIRE Q amp A FEATURES VoiceForm Playback Header Prompt Multiple Response Destinations Team Transcription Unlimited Questions 10 Table of Software Features l Feature Descriptions SYSTEM FEATURES Caller ID Compatible If you subscribe to Central Office based Caller ID the SVMi 8 is compatible J ust as the Caller ID data appears on keysets so the same information is saved in your voice mail box for each message you receive This can be used for call back or simply to identify the caller Expandable The SVMi 8 can be easily field upgraded from 4 ports to 8 ports by simply adding an additional 4 port Voice Processing Module This upgrade doubles the call handling capabilities of the system Fax Detection and Transfer The SVMi 8 can detect a fax call and transfer it to any extension in the system This detection can be enabled at any menu and assigned different destinations For instance in a menu offering choices for sales a fax tone would be se
7. SVMi 8 Technical Manual Release 2 0 m General Description An overview of the hardware components and a list of software features and their descriptions m installation An explanation of installing the SVMi 8 into compatible DCS telephone equipment Assembly Disassembly and optional equipment m Programming Overview System Administration and software file structure overview m Programming Reference System Main Menu and description of Programming Blocks Samsung Electronics reserves the right without prior notice to revise information in this manual for any reason Samsung Electronics also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Electronics disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this manual Table of GENERAL DESCRIPTION SVMi 8 Complete Integrated Voice Processing Every effort has been made to eliminate errors and ambiguities in the information contained in this guide Any questions concerning information presented here should be directed to SAMSUNG ELECTRONICS SAMSUNG ELECTRONICS disclaims all the liabilities for damages arising from the erroneus interpretation or use of information presented in this guide Table of Publication Information SAMSUNG ELECTRONICS reserves the right without prior notice to revise information in this
8. When a match is found the SVMi 8 looks to see if it should translate the imput into a new value before performing the search SVMi 8 then transfers control to Block defined in the target name field This is all done in the in the Menu Input Processor SVM8DEMO SVM8DEMO Aw pepe e fe Al Menu Block aller ENTRY Op S Siu 1001 moiol BELT EST Entry Digits Page 1 of 4 AH 0006 E wait for First Entry Digit EM 0109 E Wait for Subsequent Digits Invalid Condition Pmt 0009 Repeat Prompts if NO ENTRY JEI Request Password Pmt 0011 Retry if INVALID Condition 2 e Append to KEY Register M Store KEY Value in K Ni e Typ ew name then Pr Menu The name of this block A Block name can be any alphanumeric string up to 16 characters long including spaces A Block name may not be the same as another Block name Input Processor Operating Parameters Take INPUT from ENTRY KEY CID FwdID TRUNK The value which SVMi 8 uses to search INPUT values in the input processor on Page 2 of 4 To change this value press ENTER at this field for a pick list of values Tab or Arrow to the desired entry and press ENTER ENTRY Ifa MENU is expecting DTMF digits from the caller this should be set to ENTRY CID FwdID TRUNK These are used in the menu blocks that handle system integration Direct Station and Trunk and Forward Station and Trunk These should not be changed 74 Table of Block Types and Descriptions I
9. KEY The search is based on input that has been stored in the KEY register that existed upon entry to the cur rent MENU Block After all lt TRANSLATION gt operations have been performed and a match has been found the new search value is stored in KEY register for later use Store INPUT In Store the input to this menu in the CID FwdID TRUNK call session memory register for use as input to subsequent MENU search This is used for basic system integration with the phone system To change this value highlight this field an press ENTER to bring up a pick list of appropriate values Highlight the desired value and press ENTER The LANG Register is used to store the language option selected by the caller Digit Assignment Administration Normally the key is used as a prefix for signaling administrative functions When it is the first digit pressed it does not count as one of the digits pressed when compared to Maximum Caller Entry Digits In other words if a caller enters 123 it will count as a total of 3 digits Some applications may require restriction of administrative capabilities on specific ports or MENUs This can be accomplished by setting Administration digit value to blank in the MENU Blocks where administration is not allowed Allowable inputs are 0 9 sk a b c d Note Administration and Escape digits should never be set to the same value Escape The Escape digit normally the key causes an immediate exit from
10. SVM8DEMO Auto sz E svmi 8 series OPEN Block Target Gen BLOCK Labe Announcemnt Bye Directory Eclass Extension List Mailbox Mclass Menu Mode Query Speak Station The Block Table is used for building SVMi 8 call routing applications This is the most frequently accessed area in the SVMi 8 and determines its behavior when it is routing calls All the prompts and options offered to callers are programmed here Because most of the programming for any customer will usually be in the Block Tables these are dealt with sepa rately in the next section For more information on building call routing applications see BLOCK TABLES Save Application If changes are made to the customer database they are not immediately saved The save will only take place if a The administrator reboots the system after gracefully exiting using Operating Utilities and Exit SVMi 8 OR b Thenightly maintenance runs This happens each night at 3 a m The save application option forces the changes to be written to the database immediately This will ensure that if the SVMi 8 looses power between the time that the changes are made and the nightly maintenance the changes will be preserved Warning For this data to be saved the SVMi 8 must lock its ports temporarily Any idle ports are immediately locked As ports become free they are also locked When all ports are locked the data will be backed up and th
11. Call Back When listening to your voice mail messages you may press one key to automatically call back the person who left you the message this call back feature may be allowed for internal calls and or external calls Long dis tance may be either allowed or denied and specific area codes may be allowed or denied For external calls Caller ID is used and therefore must be received from the phone company Call Forward to Voice Mail Any station on the phone system may be forwarded to the SVMi 8 voice mail Forwarding types are Forward All Calls Forward Only When Busy Forward Only When No Answer or Forward When either Busy or No Answer Call Record With the SVMi 8 card installed in your phone system you may record conversations in progress Simply press a button to record the current conversation in your mailbox or any other mailbox An optional tone with a programmable delay may be played to callers during the recording process When calls are recorded any mailbox settings that would normally effect maximum message duration are ignored Note Call Record utilizes the conference feature The number of people who can use the CR feature simultaneously is limited to the number of available conference circuits in the system Warning Before using this feature make sure that you are not violating any state or federal laws Some states require that the recorded party be notified STA is not responsible for any illegal use of this feature Call Back
12. Default Mode are in effect unless overridden by the same Pointer set in the current Operating Mode SVMi 8 will display Default Mode pointers in a block while viewing pointers in another mode The Default Mode pointers will be grayed out to denote that they are not in the current mode CallDirector Event Pointers To edit any Event Pointer press ENTER to bring up the Target Generator Highlight and open the appropriate Block type Select a new or existing Block and press ENTER Press Ctrl 0 to review or edit the selected Block MSG LEFT Pointer The Block to go to after the caller has recorded and sent a message NOMSG LEFT Pointer The Block to go to if the caller did not leave a message ESCAPE Pointer The Block to go to if the caller presses the Escape digit to escape from a mailbox the escape digit may be pressed anytime before the recording tone It is recommended that the named Block be the initial MENU Block This allows the caller to return to the main options that may include dialing another extension GREET DTMF Pointer This is the Block to go to if the caller enters any valid DTMF while listening to the mailbox greeting If defined the Admin digit escape digit digit to skip the greeting and the operator digit is not considered valid DTMF digits for this pointer The target block is a menu The menu will perform a search operation to match the caller ENTRY to the KEY value of a pointer extension mailbox or Announcement
13. Mail Voice Mail provides a service if called stations are unavailable Upon dialing an extension number callers may be routed directly to voice mail or transferred to the extension first The call may be forwarded from the station accord ing to various conditions busy no answer or all the time Each mailbox will answer calls with a custom greeting in the mailbox owner s own voice The caller can then leave a message The mailbox owner can access the mailbox from any location with a DTMF phone and retrieve the messages Many options are available to handle the message see SVMi 8 user guide for more details System Capacities Range Maximum Ports 4 4or8 Maximum Storage Time 9999 days 0 9999 days Maximum Subscribers About 1 000 Any number up to 99999999 Message Retention 9999 days 0 9999 days Total Messages per Mailbox 0 9999 Total Message Duration 600 seconds 0 9999 seconds Table of Table of HOME Contents Hardware Description Unlike traditional PC based Voice Mail Auto Attendant Systems the SVMi 8 installs inside the telephone equipment and operates as an integral part of it The component parts of the SVMi 8 are as follows SBC SVMi 8 MOTHERBOARD SBC stands for Single Board Computer and it is the main circuit card that connects to the DCS COMPACT II DCS and iDCS 500 phone sys tem The disk drive and voice processing modules co
14. NO ANSWER the call is directed to the CallDirector on page two for instructions on where to send the call SCREEN The system requests the name of the caller rings the subscriber and announces who is calling The subscriber has the option of accepting redirecting or rejecting the call If the call is rejected the blocked greet ing is played to the caller Subscriber Password The digits the extension user enters to gain access to the extension user menu In the SVMi products subscribers usually have both an Extension Block and a Mailbox Block but may have only one of them Since each of these blocks have a password option if different password values are entered in each of these blocks extension and mailbox the SVMi 8 will try to resolve these two password fields into one value The extension pass word will override the value in the mailbox field Valid entries for this field are NONE No password and DEFAULT Password will be set to the default of 0000 This field will not display the subscribers password Language This is a language option You may select from any installed language and from that point on the exten sion will respond to the authorized owner in the language selected Authorized owner means a user who has entered a valid password The mailbox block also has a language field and the SVMi 8 will try to resolve these fields to a single value make them match If conflicting information is contained in these fields th
15. OPTIONS OPERATOR Eclass Block ESCAPE NO ENTRY Page 5 of 5 INVALID QUE FULL USER EXIT DIRECTORY GOtO Operating Mode This is used to select an operating mode for programming the mode specific pointers Examples of operating modes are Day Night or Holiday This field does not set the operating mode for the system that is done in the schedule table This selection allows you to program different destinations called event pointers for each mode Press ENTER on this field and all the mode blocks will be displayed Choose the mode you would like to program If you select Default it means all the time unless another mode is entered to override the default setting If you want the same setting to be in effect all the time simply program the default mode and leave the settings for all other modes blank Call Director This is used to program the target for specific conditions or events To edit any of the Event Pointers select the Event and press ENTER to bring up the Target Generator Select and open the appropriate Block type from the Target Generator pick list Highlight and open and existing Block of that type or create a new Block Press Ctrl O to review or edit the selected Block The possible Events are MESSAGE Pointer This causes the SVMi 8 to go directly to the designated Block if the caller chooses to leave a message This is usually an MCLASS Block which routes the caller to a mailbox with the same number as the Exte
16. Pointers may be used to alter call progress results NO ANSR Pointer SVMi 8 goes immediately to the designated target Block when a ring no answer condition is encountered It will not prompt the caller prior to doing this BUSY Pointer SVMi 8 goes immediately to the designated target Block when a busy condition is encountered It will not prompt the caller prior to doing this FBUSY Pointer SVMi 8 goes immediately to the designated target Block when a fast busy condition is encountered It will not prompt the caller prior to doing this BLOCKED Pointer SVMi 8 goes immediately to the designated target Block when call blocking is activated in the extension administration menu It will not prompt the caller prior to doing this ERROR Pointer SVMi 8 goes immediately to the designated target Block when an error is encountered during the transfer It will not prompt the caller prior to doing this 54 Table of Block Types and Descriptions I MESSAGE Pointer This causes SVMi 8 to go directly to the designated Block if the caller chooses to leave a mes sage for this extension The target is usually a MBX Block However it may be another EXT or DIAL Block If left unspecified in this block and the lt MSG gt pointer in the EClass block associated with it is set SVMi 8 will attempt to find a mailbox with the same number as the Extension If a mailbox is not found SVMi 8 will automatically create one If this parameter is not specified in this bl
17. Request Messages Messages left by and for subscribers may be flagged as Call Back Requested The caller can enter a specific number that will allow the subscriber to return the call by pressing one key Date and Time Stamp Each message you receive will be stamped with the time and date of its arrival This infor mation may be played to the subscriber before each message or may be played only on demand Each individual subscriber may set this option Delivery Imperative When a message is designated as Delivery Imperative the SVMi 8 will take extra steps to deliver it The recipient s pager will be called and then each of his stored telephone numbers will be tried Direct Messaging Quick Memo This feature makes it easier to leave messages for others in the office It allows the user to access mailboxes without dialing the extension number first Easily leave a message for anyone that has a mailbox Distribution Lists Lists of mailboxes may be set up and given a simple numeric identity Subscribers may use these lists to easily leave or transfer messages into multiple mailboxes simultaneously This list can include any number of subscriber mailboxes and other lists SVMi 8 does not limit the number of lists that a subscriber can access When a message is sent to a list each mailbox on the list receives a copy SVMi 8 s unique message management facilities make the process of distributing a copy to each mailbox on the list immediate even for very larg
18. This selection is based on the order of the defined languages in page 3 of the System Wide Parameters If the lan guages are to be reordered added to or changed in page 3 of the System Wide Parameters then this field should be re entered Retention Days The number of days remaining before this block is automatically discarded during system mainte nance This only applies to unused mailboxes 62 Table of Block Types and Descriptions I Authorizations Forced Messages Allowed This option makes the mailbox capable of sending Forced Messages Forced Messages are messages that have either Reply Required or Delivery Imperative When a message is designated as Reply Required the messages recipient MUST reply to the message before the message can be saved or deleted When a message is designated as Delivery imperative the SVMi 8 will take extra steps to deliver it The recipient s pager will be called and then each of his stored telephone numbers will be tried Reminder Allowed This allows access to the subscriber workload manager in the subscriber telephone interface It makes available option 1 dial 1 at the Subscriber Main Menu and will allow the subscriber to group their reminders as Commitments Follow ups or Tasks Commitment Follow up Allowed If this is enabled subscribers can designate the reminders they create as either a Commitment Follow up or Task The individual meaning of these labels may vary from person to person
19. User and choose to review re record send or discard his message Event pointers are used to provide the flexibility to handle messaging differently for various modes of operation typ ically at different times of the day ee NITET NNNM EY ERN Nanaliee LEITECIESIITTE UisiComn User Mailbox Block Arvin e mly maillmx E zs 2x wee Page 1 of 5 i lousd Use LITO messoge order wing age gr a Public Uscr ai Lbox pie Fe allowed e alee cual rad alluued Subecribar paecvord Language sa Retention days left Auto Play of message ints enabled Mailbox The name of this block A Block name can be any alphanumeric string up to 16 characters long including spaces A block name may not be the same as another Block name MBX EXT or LIST Numbers may not be dupli cated within the same group General Parameters Mailbox The name of the mailbox This will typically be the name of the person who owns the mailbox e g Smith J ohn SVMi 8 stores the subscriber name in last name firstname field When entering the subscriber s name this format should be followed If the name is entered as firstname lastname SVMi 8 will automatically re sort it to lastname firstname This format is only important because the directory feature will search on a specific field first name or lastname and the search should be consistent for all entries Number This is the number of the mailbox It can not be the same as an
20. a range of mailboxes matching the system s database is creat ed This reduces set up time Back Up And Restore The customer database can be saved and restored at a later date This is useful in a number of maintenance scenarios Additional hardware is necessary to accomplish this Default Operation The SVMi 8 is designed to be in operation as soon as it is installed 20 Table of Software Features Password Security All administration is under password control to prevent unauthorized access Programming On Site Or Remote Many of the commonly accessed programming options are accessible from a touch tone telephone This makes routine administration easy and convenient Subscriber Database A database of subscribers can be viewed at the administration terminal System Reports Many useful system reports are available from the administration terminal These may aid in traffic studies or detecting misuse Voice Prompted Programming From any touch tone phone in the world an administrator can record custom prompts and add or delete mailboxes Voice Studio An included voice studio lets you re record any prompt in the system and even edit it for better sound AUDIOTEXT FEATURES Audiotext You may use the SVMi 8 to supply recorded announcements or audiotext messages to callers Audiotext allows you to provide information only without giving the option to record a message An example of this might be directions or movie times This full fe
21. a request for digit entry When the Escape digit is pressed SVMi 8 will not wait for any subsequent digits to be pressed The INPUT value will include any digits entered before the Escape digit as well as the Escape digit itself Note Administration and Escape digits should never be set to the same value Caller ENTRY Options Prompts 1 through 6 These are the voice prompts that the SVMi 8 speaks when the Menu Block is entered Menu prompts 1 6 are spoken in succession and are normally used to prompt the caller for an entry Allowable inputs include any four digit prompt number 1000 9999 A blank entry means say nothing To use a different or cus tom prompt highlight the field to be changed and enter the desired prompt number To review or edit the prompt text press Ctrl O O is for Open Invalid Condition Pmt The prompt spoken when no match is found during a MENU search It normally advises the caller that their entry is invalid try again Press Ctrl 0 O is to Open to review the prompt text number recorded length and date recorded Request Password Pmt The prompt which asks the caller to enter a password when appropriate The prompt is used when a caller has made an entry that requires a password for access to another Block or perform an adminis trative function Maximum Caller Entry Digits Indicates the maximum number of digits the caller may enter in response to the Menu prompts The allowable values are 1 10 T
22. administering the recordings The Librarian determines when an announcement should be discarded based on either elapsed time or how many times it should be played The retention time may also be reinitialized each time the Announcement plays These controls assure the information available is always current The CallDirector section of the Audiotext Librarian uses Event Pointers to pass control of the caller after the appro priate announcements have played 30 Table of A s rie EX ef A Max ANN length Sate User can create ANN IMNZi AudioText Librarian Replay digit Empty ANN prompt Page 1 of 2 Escape digit Disk is full prompt Wild card di Offer replay prompt Get password prompt eevee 0000 Invalid entry prompt Pewee 90 Plays 0 Cog oM Y Library Administration AudiotextLib The name of this block A block name can be any alphanumeric string up to 16 characters long including spaces A block name may not be the same as another block name Max Ann Length The maximum recordable length in seconds of any announcement created via access through this Librarian Values may be from 1 to 999 seconds User Can Create ANN When this parameter is set to Y the user can create new Announcement Blocks over the telephone If this parameter is set to N the user may only record announcements in existing Announcement Blocks Replay Digit The digit that may be pressed by the caller
23. allows the installer or the system administrator to connect any communication device that supports ANSI emulation to the SVMi 8 system for the purpose of system setup and administration The serial port can also be used to transfer files to and from the SVMi 8 and an attached PC LOCAL PROGRAMMING Connect the serial port of the SVMi 8 unit to the serial port of the laptop or terminal using a direct pin to pin 9 pin female to 9 pin female cable Do not use a null modem cable The serial cable for the SVMi 8 is made with pins 2 and 3 already reversed because the SVMi 8 serial port is non standard the SVMi 8 COM port uses pin 3 for RXD and pin 2 for TXD This is why a pin to pin cable works for local programming direct PC connection and a null modem cable does not m SETTING UP THE COMMUNICATIONS SOFTWARE HYPERTERM To connect from a laptop you may use any communications software that supports ANSI emulation SVMi 8 has been tested using Windows HyperTerm and PROCOMM PLUS for DOS Launch HyperTerm from your Windows PC and create a new connection Name the connection Connect using the COM Port to which the SVMi 8 is connected Set Bits per second to 38 400 Set Data Bits to 8 Set Parity to None Set Stop Bits to 1 Set Flow Control to None Click Properties Click the Settings tab Select Terminal keys 9 Set Emulation type to ANSI Click ASCII Set up 10 Set Line Wrap to No NAO PWN Pp Table of C
24. is recommended that the named Block be the initial MENU Block to allow the user to return to the beginning of the application DIRECTORY Pointer This is the Block to go to if the caller presses the digit associated with the Directory Assistance Open Extensions and WorkGroups This field is a navigation facility Press ENTER to bring up the Target Generator then select and open an extension block from the Target Generator pick list Extension Block Description The Extension Block is one of the two Blocks Extension Mailbox that describes a subscriber The Extension Block controls the operating characteristics specific to a subscriber s extension This includes all the caller options and transfer instructions It is important to understand that in the SVMi 8 system the only function of a mailbox block is to take a message and perform notification All other subscriber features and options are provided by the extension block ouni tories DMDEN Ce EY KNN Nale r DESBIDITE ficcount Code Telass Extension Block ET E e n E Page 1 of 5 Call ccvesning Enabled Supervision level Tind Me allowed Enabled PAN Superwision MONE L SE ERDTI QN subscriber password stricve p caller allowed Privnle ace mide ess ot BITTE NI Station Busy greet in Designated location allowe Public User Stored phone numbers allou fNiecess profile N allowed e Relenlinun days remain iny Fxlendel precip ing
25. is used to pick which Mode Block is to be asserted To select a Mode press ENTER to bring up the Target Generator pick list Select the appropriate Mode and press ENTER Press F10 to review or edit the selected Mode PORT MODE COLUMN This field shows the controlling Mode Block for each of the active ports on the system as well as those ports that are controlled by the schedule It will reflect the changes made in the Ports and Use Mode entries View System Reports Management Information The SVMi 8 architecture provides a large number of counters to track specific events occurring in an application and on a system wide basis this allows an administrator to quickly view activity and parameter value settings The SVMi 8 offers activity data and parameter value settings that provide management information on volume of calls call connect time messaging status and resource utilization Note that there are many applications that may be created that introduce complexity to the reporting process For instance blind transfers will cause a call record when the SVMi 8 answers and then another record when the station forwards or recalls 2 records for 1 call Also the calculations are made by each module of software and may seem to be inconsistent if a comparison to another statistic is assumed For this reason we suggest you use these reports as a guideline only or to observe trends over time We can explain how each number is generated but b
26. of what the caller will experience as a result of pressing the To Select column digit in the Caller Options Processor target generator Example I m in the facility if you would like to page me please press 3 To Select Column The fields in this column are Event Pointers They are activated by the administrator at time of installation for each mailbox subscriber through the extension telephone interface in System Caller Options Action Typ Gp and Target Name Columns Action specifies the operation to take place In the Extension Block go to or leave blank is the only possible action Typ indicates the type of block targeted Gp represents the group number if appropriate and will always be 01 Target Name specifies the block to pass control to To edit the infor mation in the Select Action Typ Gp or Target Name columns press ENTER to bring up the Target Generator Highlight and open the appropriate Block type from the Target Generator pick list Select a new or existing Block of that type Press Ctrl O to review or edit the selected Block 53 Table of 2 SVM8DEMO S M8DEMO rie al fes al svmi 8 series EXTENSION Page 4 of 5 en ee Operating MODE 00 Ci F Default Event Action Typ Gp Target Name NO ANSR BUSY P FBUSY Extension Block BLOCKED ERROR Page 4 of 5 MESSAGE OPTIONS OPERATOR ESCAPE NO ENTRY INVALID QUE FULL REMOTE FWD Call Director Operati
27. option selected from this menu 80 Table of Mode Block Description A Mode block exists for each operating mode An operating mode is defined by a combination of port s and time It can be as simple as Day or Night mode or more complex e g a special mode that is in effect for port 2 and 3 between 9 23 AM and 7 41 PM on Mondays and Wednesdays The MODE Block is the entry point into the call routing solution for a particular operating mode and can contain the opening voice prompts which the SVMi 8 will speak when answering a call The main purpose of the MODE Block is to provide the SVMi 8 with an entry point into the call session and to direct it to other blocks depending on the type of call The MODE Block receives call information from the phone system speaks a salutation optional and then transfers control to the next Block A mode can have only one MODE Block Every Call reaching the SVMi 8 is identifies by a call code A call code consists of 2 letters The first letter will indi cate how the call arrived and will be D Direct Call A Forward All B Forward Busy N Forward No Answer or T Manual Transfer The second letter indicates the type of call and will be T trunk or S Station SVMi 8 can direct the call to a different Block for each different Call code SVMi 8 applications may contain up to 99 different modes although this many are seldome necessary each corre sponding to a particular style of organizati
28. representing this announcement It may not be the same as the number of any other announcement This range of numbers is a different range from the mailbox or extension numbers Retention Remaining The number of days from 1 to 999 that the SVMi 8 will retain an announcement if it is not played This is updated each time an announcement is played if the parameter Refresh Retention is set to Y in the Librarian Block associated with this announcement Ann Text Length in Secs SVMi 8 automatically fills in the length of the recorded announcement If nothing is recorded this value is 0 Recorded On The last date the recording was modified or if unchanged the original date of recording This infor mation is automatically filled in by the system Text For convenience in recording and documenting what an announcement plays to callers enter the exact word ing of the recorded speech If the recording is music or other non speech audio enter a brief description of the recording This text has no effect on what is actually recorded in the announcement Activity ANN Plays Shows the total number of times the announcement has played during the From To period From To Indicates the period from the date when the Report Counters were last cleared to the current date SVM8DEMO SVM8DEMO ao s ee EX fer AJ svmi 8 series el eu TEMPLATE ANN Page 2 of 2 Operating MODE 00 Default Event Action Typ Gp Target
29. sages regardless of the number of subscribers logged on Name Addressing This feature allows a subscriber to address messages to other subscribers by name instead of by mailbox number eliminating the need to look up numbers or carry personal directories while traveling New Old Selection When you access your mailbox you may choose to listen to either new or old messages This makes it easier to find specific information contained in an old message without having to listen to all the new mes sages first Message Alert Notification Schedule The Weekly Notification Schedule tells SVMi 8 the days of the week and the hours of the day that a subscriber wants to be notified of new messages at an alternate phone number This Schedule may be set by the Administrator or the Subscriber One Touch Access The SVMi 8 Voice Mail can be accessed to check messages or perform administration simply by pressing one button on your keyset Pager Notification Schedule The Weekly Notification Schedule tells SVMi 8 the days of the week and the hours of the day that a subscriber wants to be notified of new messages via his pager This Schedule may be set by the Administrator or the Subscriber Personal Customized Options Each subscriber may have different personal options played to the caller For exam ple the caller may wait while the subscriber is paged or the caller may hold until the subscriber is available to take the call These options must be enabled by
30. specific pointers Examples of operating modes are Day Night or Holiday This field does not set the operating mode for the system that is done in the schedule table This selection allows you to program different destinations called event pointers for each mode Press ENTER on this field and all the mode blocks will be displayed Choose the mode you would like to program If you select Default it means all the time unless another mode is entered to override the default setting If you want the same setting to be in effect all the time simply program the default mode and leave the settings for all other modes blank Call Director This is used to program the target for specific conditions or events To edit any of the Event Pointers select the Event and press ENTER to bring up the Target Generator Select and open the appropriate Block type from the Target Generator pick list Highlight and open and existing Block of that type or create a new Block Press Ctrl O to review or edit the selected Block The possible Events are ESCAPE Pointer The Block to go to if the caller presses the Escape digit to escape from an announcement the Escape digit may be pressed anytime during the play of the announcement It is recommended that the target Block be the initial MENU Block This allows the caller to return to the main options NO ENTRY Pointer This is the Block to go to if the caller is prompted to replay the announcement and does not enter
31. the selected object s name is played to the caller prior to exit ing the directory If no name is recorded the selected object s number is played to the caller This could for exam ple be an extension or mailbox number Speak Key Value on Exit If set to YES the selected object s number is played to the caller prior to exiting the directory Verify Before Exit If this parameter is set to YES the system requests the caller to confirm the object selection before transferring the caller to that object If set to NO confirmation is not needed Search Targets Type This is a list of the block type priority for this particular directory system to search By default the directory will search for extensions first and then mailboxes SVM8DEMO SVM8DEMO e s rie al fes al DIRECTORY Page 2 of 3 Enter name Target name pre No matches foun 0128 Invalid entry M 0131 Directory Block Press 9 for more FEM 0126 Ja 1 3 a ME eT EE GH 0129 ES Page 2 of 3 Press to exit i Accessed No response Target Found 7 Disconnect Escape f None found ume on their phone This page contains a list of the prompts that the SVMi 8 plays to the caller when the directory feature is being used Highlight the prompt number and press Ctrl4O to review the prompt text and usage These prompts may be edited 36 Table of To use a custom prompt highlight the prompt number to be changed enter the new number and press
32. their intent is to provide a way of separating reminders into different categories These catagories can be reviewed in the sub scriber Workload Manager Workload Manager must be Y to make Commitment Follow up Allowed Work Message Grouping Allowed If this is enabled a subscriber may group messages for playback Reminders mes sages from a specific sender Urgent messages Call back messages and Private messages may all be grouped sepa rately Reminders may be further sub divided in the Subscriber Workload manager Mailbox Greeting Allowed When set to yes the caller is allowed to record a mailbox greeting Message Alert Control Allowed When set to yes the caller is allowed to turn on and off the message alert and set the alert number Enable Extended Prompting A Y in this field enables the full length extended prompting to play to the subscriber the next time he logs into his mailbox Once the flag is set to N extended prompting does not play again and the subscriber does not have to listen to all the dialing options The extended prompting is used to aid the new mailbox User Auto Play New Messages f set to Y any new messages or those messages not saved will automatically begin to play when the subscriber logs in to their Executary Auto Play Message Info 1f this option is set the sender information and time will be automatically played for each message If this is not set to Y the caller can still get this information on dem
33. usually one or two digits in response to a series of prompts MENUs Each response is first validated by matching an INPUT value and then added appended to the previous response After the final response the combined KEY value may be used by another MENU to search for an Extension Mailbox or Announcement If N is specified the previous KEY is cleared and replaced by the new value Store KEY Value In Store the resulting KEY from the menu search in the CID FwdID or TRUNK call session mem ory register for use as input to subsequent MENU operations To change this value press ENTER to bring up a pick list of appropriate values Highlight and select one 5 S M8DEMO SVM8DEMO me s refe al fes al Operating MODE 00 Default Target Name ee 0l NO ENTRY Operator a INVALID Operator FAXCALL Menu Block GoodBye Page 2 of 4 Directory Operator Operating MODE Indicates the Mode Name and Number for which the displayed Block Pointers Targets are active Each Operating Mode is given a unique Number by the system Valid numbers are 01 99 and are assigned in sequence as new Modes are created Pressing ENTER at this field opens a Mode Target Generator from which an existing Mode Name may be selected or a new name may be entered Entering a new name creates a new Mode with its corresponding Number The Mode Number and Name are associated with the Block s Pointers not the Block itself This allows one Bloc
34. 9 Self Memo Reminder Easily and quickly leave a reminder in your own mailbox This virtual notepad is available wherever there is a phone and can be set for immediate or future delivery This makes them useful for keeping track of your entire workload to schedule or serve as reminders for meetings Self Memo Reminder Categories If allowed by the system administrator a subscriber may designate the reminders they create as either a Commitment Follow Up or Task The individual meaning of these labels may vary from person to person their intent is to provide a way of separating reminders into different categories These cate gories can be reviewed in the subscriber Workload Manager Speed Control The SVMi 8 supports two message playback speeds This allows you to hear the message in a con venient manner You can press 99 during message playback to toggle between two speeds Subscriber Workload Manager This allows a subscriber to group reminders by a Commitment Follow Up or Task in order to better organize the workload Until Scheduling The Until Scheduling method is an easy way to schedule the termination of an SVMi 8 serv ice relative to the time the service is set active Most of the services in the SVMi 8 give subscribers greater control over their communications by providing Until Scheduling The subscriber just sets a time for the service to termi nate concurrent with activating it and does not have to worry about rememberi
35. DND feature It will override all call transfer instructions follow me forward find me etc but it will not override call screening A Y in this field allows the Subscriber to set Call Blocking for their extension An N in this field disables the option and it will not be spoken as an option in the extension user menu The enabled field shows if this option is currently set This setting must be Y to allow a subscriber to set this greeting This option can only be set by the subscriber if the extension has Greeting type of Basic Call Forwarding A Y in this parameter allows the Subscriber to remotely redirect calls to another extension An N in this parameter disables the option and it will not be spoken as an option in the extension user menu The enabled field shows if this option is currently set If you enable this feature here you must also assign a destination to the Remote Fwd pointer in the Extension Block page 4 of 5 When this feature is activated the SVMi 8 will perform a blind transfer and the control of the call will then be passed to the forward destination Call Screening A Y in this parameter allows the Subscriber to set call screening for their extension SVMi 8 asks the calling party to speak his name before transferring the call and allows the called party to accept or reject the call when answered If the call is rejected SVMi 8 will prompt the caller that their party is unavailable and allow them to dial a
36. For First Digit This is the amount of time in seconds the system waits for the caller to enter the first digit Wait For Subsequent Digits The amount of time in seconds the system waits for the caller to enter the digits fol lowing his first entry digit Repeat Prompts If No Entry The number of times the system repeats prompts if the caller does not enter any digits Retries If No Match This is the maximum number of names a caller may enter if no match is found on the digits the caller entered If this occurs it is considered an INVALID entry 35 Search Controls Maximum Number Of Matches The number of names played to the caller if more than one name matches the entry The number can be between 1 and 8 Search Based on First Name When an extension is set up generally people are listed by last name comma and first name This parameter determines which part of the name label that will be searched for a match Example name is entered in the subscriber list as Smith J ohn If this value is set to N no the directory will search on Smith if this value is set to Y yes the directory will search on J ohn Include Unnamed Objects If this parameter is set to YES Search Targets with no recorded name will be included in the directory listing played to the caller In this case the SVMi 8 speaks the number of the Search Target This could for example be an extension or mailbox number Speak Name on Exit If this parameter is set to YES
37. I 25 26 26 26 27 m Mode Specific Event Pointers m Template Blocks Block Types and Descriptions Announcement Block AudioText Librarian Bye Block Directory Block EClass Block Extension Block List Block Mailbox Block MClass Block Menu Block Mode Block Query Block Speak Block Station Block Appendix E amp ie e i2 gigi Bii s aN N Aa N N ko o i Co e A System Main Menu The following section provides in depth definitions and descriptions of all the programmable fields within the SVMi 8 software Some fields are not accessible in the SVMi 8 If you cannot put the cursor on them you can not change them To access the System Main Menu from the Status screen press ESCAPE and enter the password then press ENTER The System Main Menu provides easy access to the different areas of SVMi 8 programming The specific areas can be accessed using the cursor controls or by selecting the designation letter The areas that can be accessed are A OPEN BLOCK TABLE B SAVE APPLICATION C SCHEDULE TABLE D SUBSCRIBER LIST E SYSTEM WIDE PARAMETERS F VOICE STUDIO G OPERATING UTILITIES H PORT ACTIVITY OVERRIDE MODE VIEW SYSTEM REPORTS K SITE INFORMATION L STATUS SCREEN MTEZ by MagicSoft Inc ee rule esf efe A A Open Block Table Open Block Table To Open a Block Table from the System Main Menu select OPEN BLOCK TABLE and press ENTER SVM8DEMO
38. MMCs listed below you must set call forwarding to the SVMi 8 at every phone that wants to use voice mail MMC Listing The following is a listing of all the system MMCs that relate to the SVMi 8 e DCS COMPACT II MMC 110 MMC 207 MMC 308 MMC 309 MMC 408 MMC 501 MMC 601 MMC 701 MMC 722 MMC 723 MMC 724 MMC 727 MMC 750 MMC 751 MMC 752 MMC 753 MMC 754 MMC 755 MMC 756 MMC 757 10 e DCS MMC 110 MMC 408 MMC 722 MMC 750 MMC 754 e iDCS 500 MMC 110 MMC 408 MMC 722 MMC 750 MMC 754 MMC 207 MMC 501 MMC 723 MMC 751 MMC 755 MMC 207 MMC 501 MMC 723 MMC 751 MMC 755 MMC 308 MMC 601 MMC 724 MMC 752 MMC 756 MMC 308 MMC 601 MMC 724 MMC 752 MMC 756 MMC 309 MMC 701 MMC 727 MMC 753 MMC 757 MMC 309 MMC 701 MMC 727 MMC 753 MMC 757 11 Table of SVMi 8 Directory Structure The TABLE Files TBL All customer configuration is located in the Dta tbl files Block TBL All block parameter data ScheduleTBL The schedule table is not a block so its data is stored separately in this file Sitelnfo TBL Useful customer data entered in Site Information off of the Main Menu MessageTBL Automatically gets updated every time a new message is recorded saved forwarded or deleted Prompts All prompt directories are located in the Prompts directory There will be a separate prompt directory for each lan guage installed Prompts are stor
39. Mi 8 waits a programmable period of time for the subscriber to pick up the call When the call is not picked up the SVMi 8 notifies the caller and plays the subscriber s mailbox greeting Stored Telephone Numbers A subscriber can store up to five telephone numbers where they can usually be reached this simplifies the follow me feature as it allows the subscriber to quickly activate commonly used settings Weekly Availability Schedule The Weekly Availability Schedule tells SVMi 8 the days of the week and the hours of the day that a subscriber is normally available to take calls When the subscriber does not answer a call during those time periods the apropriate Day or Night greeting is played This schedule may be set by the Administrator or the Subscriber VOICE MAIL FEATURES Answer Machine Emulation This feature allows you to monitor calls being left in your voice mail box through the speaker of your keyset In function it is very much like screening a call on your home answer machine Auto Conversation Record With the SVMi 8 card installed in your phone system you may record all the phone conversations for specific extensions An optional tone with a programmable delay may be played to alert callers and employees during the recording process When calls are recorded any mailbox settings that would normally effect maximum message duration are ignored Note Call Record utilizes the conference feature The number of people who can use the C
40. Name NEXT Announcement Block Page 2 of 2 This page determines what happens to the call when the announcement has played 29 Operating Mode Operating Mode This is used to select an operating mode for programming the mode specific pointers Examples of operating modes are Day Night or Holiday This field does not set the operating mode for the system that is done in the Schedule Table This selection allows you to program different destinations called event pointers for each mode Press return on this field and all the mode blocks will be displayed Choose the mode for which you would like to program If you select Default it means all the time unless another mode is entered to override the default set ting If you want the same setting to be in effect all the time simply program the default mode and leave the set tings for all other modes blank Call Director This is used to program the target for specific conditions or events In the case of the announcement block there is only one target That is the Next event This determines what block the control will pass to after the current block CallDirector Event Pointers To edit an Event Pointer position the cursor on the event in this case NEXT is the only available option and press ENTER to bring up the Target Generator Select and open the appropriate block type from the Target Generator pick list This will be the destination to go to NEXT highlight and open an exist
41. OPERATOR Pointer This is the Block to go to if the caller presses the operator digit while listening to the mailbox greeting USER EXIT Pointer The Block proceeded to if a mailbox user presses star sk to exit from their mailbox It is rec ommended that the named Block be the initial MENU Block to allow the user to return to the main options DIRECTORY Pointer The Block to go to if the caller presses the digit associated with Directory Assistance Open Mailboxes and Distribution Lists Open Mailboxes and Distribution Lists This field is a navigation facility provided for easy access to all Mailbox Blocks and Distribution Lists Press ENTER to bring up the Target Generator then select and open a Mailbox Block or Distribution List from the Target Generator pick list Press Ctrl O to return to the Mailbox CallDirector screen 73 Menu Block Description The Menu is used to speak something to the caller collect a caller s DTMF entry and pass control to another Block A menu can accept entries from 1 to 10 digits in length The Menu performs a search operation to match the caller ENTRY For example a Menu prompt may be You may dial an extension directly or for sales press 1 for service press 2 If the caller presses 1 a pointer with an Input value of 1 directs the caller to an extension group within the phone system called SALES If the caller entered 223 the MENU may be configured to search for an extension or mailbox
42. R feature simultaneously is limited to the number of available conference circuits in the system Warning Before using this feature make sure that you are not violating any state or federal laws Some states require that the recorded party be notified STA is not responsible for any illegal use of this feature Auto Forward The Message Auto Forward allows messages left in one mailbox to be automatically forwarded to another mailbox if the message is not listened to The delay time before the message is forwarded is programmable between 00 00 immediately and 23 59 1 day After the message is forwarded it may be deleted or saved in the original mailbox The forwarded message when accessed by the receiving subscriber will play this message was forwarded from subscriber recorded name Auto Log In When calling Voice Mail the system can correctly identify you as the caller and ask for your password optional The benefit of this is that you do not have to identify yourself to the SVMi 8 it knows who is calling and what mailbox you want to access Auto Message Play Each subscriber may choose to select messages to play new or old or may configure their mailbox to automatically play new messages This is useful if you are in a situation where keystrokes must be kept to a minimum Broadcast The designated system administrator can broadcast a message to everyone in the system Any or all of the subscribers can be given this option 15
43. Urgent Message Only Alerts the subscriber only if the message left was designated as urgent Station The type of station block to use for pager outdials Press ENTER to bring up the Target Generator Select a new or existing Station Block and press ENTER Press Ctrl 0 to review or edit the selected Station Block Dial The pager number to dial to notify of new messages Notification Schedule Enter the from to times for each day of the week that this pager should be notified of new messages Enter 2 digit for the hour 12 or 24 hour clock and 2 digits for the minute This schedule may also be set by the subscriber S M8DEMO SVM8DEMO wale TEMPLATE MBX MSG LEFT NOMSG LEFT ESCAPE Mailbox Block GREET DTMF OPERATOR Page 4 of 5 AUTO FWD Mode number and name for pointers being edited or created 65 Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers Targets are active Each Operating Mode is given a unique Number by the system Valid numbers are 01 99 and are assigned in sequence as new Modes are created Pressing ENTER at this field opens a Pointer Mode Target Generator from which an existing Mode Name may be selected or a new name may be entered Entering a new name creates a new Mode with its cor responding Number The Mode Number and Name are associated with the Block s Pointers not the Block itself This allows each Block to route calls to different desti
44. a mes sage will be informed of the message storage unit full condition The subscriber will be informed of the message storage unit full condition immediately after entering his password Maximum Message Length Maximum message length allowed that a public caller can leave for a mailbox or List box from 1 to 999 seconds Message Retention The number of days from 1 to 999 that unread messages will remain before being automatical ly discarded An individual message s retention will be reset to this value each time the message is reviewed and saved 68 Table of Block Types and Descriptions I Public Caller Interface Wait For Caller Entry This is the number of seconds from 1 to 99 that the SVMi 8 waits for an entry during the message editing and message retrieval operation The time begins at the end of speaking the prompt that requests an entry from the caller Upon entry of the first digit the time is reset so that the caller has the full Wait for Caller Entry time to enter another digit Retries If INVALID Entry This specifies the number of times from 0 to 99 a caller may re enter his password if an invalid password was entered This also applies if a caller makes an invalid entry while recording editing a message Repeat Prompts No Entry The number of times from 1 to 99 to repeat prompts while the caller is recording edit ing a message If the caller does not respond to the prompts after this number of attempts the SVMi 8 will g
45. age en_US matches with System Default language en_US NOTICE Tue Oct 30 16 04 34 2001 Match found Setting language en US index 0 to System Default Language 0 0 S N ctr1 u ctrl D ctrl T ctrl B ESC Activity Log This screen provides a log of all of SVMi 8 activities These include changing to another mode SVMi 8 hanging up new call and call data or searching on caller ID or entry Everything SVMi 8 does is logged here Usually this will only be used under direction of Samsung Technical Support During system maintenance this log will be truncated Only the most recent 1MB will be kept Note A useful feature of the Activity Log is the ability to search for a specific event Press s to bring up the Activity Search Dialog Box Under Search for enter the text to find Set Search Backward to Y to search previous entries Set Match case to N to locate the entry in either upper case or lower case type Exit SVMi 8 Exit SVMi 8 does exactly what you would expect It will deactivate SVMi 8 and shut down the application The SVMi 8 will not answer the telephone until restarted This is the preferred and recommended method of shutting down the SVMi 8 Warning For the system to be shut down the SVMi 8 must lock its ports temporarily Any idle ports are immediately locked As ports become free they are also locked When all ports are locked the system will exit You must restart the system to bring the port
46. ained within the Operating Utilities are as follows Display User Log This log provides information on all user accesses to the system Information displayed includes Subscriber Logon Port Used Service Accessed Message Center Activities Greetings Recorded and all other User Activities During system maintenance this log will be truncated Only the most recent 1MB will be kept Display User Log 12 Table of Display Error Log This is a log of all system errors and other information including startup and System Daily Maintenance The infor mation supplied in this log includes SVMi 8 breeding mailbox lost message file recovered SVMi 8 shutting down and other system information During system maintenance this log will be truncated Only the most recent 1MB will be kept w d ripe Ex efe al NOTICE Tue Oct 30 16 04 34 2001 0 Examining directory EN US for LANGUAGE INI file NOTICE Tue Oct 30 16 04 34 2001 Read VoicePromptLang Language English Locale American Code en_US Key 1 NOTICE Tue Oct 30 16 04 34 2001 Reading default language section VoicePromptLang in file D SVM4DEMO DTA SVMi 4 INI parameter Default z NOTICE Tue Oct 30 16 04 34 2001 The value read in for default language is a null string Setting it to en_U NOTICE Tue Oct 30 16 04 34 2001 0 Examining language en US for a match with System Default language en_u NOTICE Tue Oct 30 16 04 34 2001 0 Langu
47. aller Mailbox The mailbox to which this response should be sent If the same mailbox was previously specified by another QUERY Block during the same call session and the parameter Last Query was set to N in the previous Query Block the voice response to the current query will be appended to the same voice message forming a com posite message If the mailbox has not been used by another Query block or the parameter Last Query was set to Y in the previous Query Block a new voice message will be created To edit press ENTER at this field to bring up the Target Generator Highlight and open the appropriate Block type Select a new or existing Block and press ENTER Press Ctrl O to review or edit the selected Block Caller Interface Take Input From This is a list of possible input types This will usually only be Voice or in some cases DTMF Maximum Caller Response 1 999 seconds The maximum length of recorded response allowed Wait for Voice Response 1 9 seconds This is the time that the SVM will wait for the caller to begin speaking a response to the query Wait for DTMF Response 1 99 seconds The time to wait for the caller to enter a DTMF tone in response to the Exit prompt The time interval begins after the prompt has been played 84 Table of Digit Assignment Digit to Playback Response The DTMF digit that causes SVMi 8 to play back the voice response just recorded to the caller Digit to Change Response T
48. alling the SVMi 8 ina DCS COMPACT II GENERAL m SYSTEM RESOURCES For the purposes of assigning system resources the SVMi 8 card consumes the equivalent system capacity of 8 keysets m DCS COMPACT Il HARDWARE COMPATIBILITY No special requirements m DCS COMPACT II SOFTWARE COMPATIBILITY To operate the SVMi 8 in the DCS COMPACT II you must have the software release listed below or later ROM 01 09 25 V7 00 INSPECTION Unpack and inspect the unit for any obvious damage This card should be labeled SVMi 8 If it is not you have the wrong card REMOVING THE COVER Before the SVMi 8 card can be installed in the DCS COMPACT II the card module must first be disassembled to allow the card to fit the slot To disassemble the SVMi 8 card first remove the ejector tabs by pulling them outward until they snap off Next to separate the two halves of the casing remove the four screws and pull the two halves apart This releases the SVMi 8 card PCB INSERTING THE CARD The SVMi 8 card is installed in the far right slot of the expansion cabinet This is the slot with the black DCS style connector The first thing you should do before proceeding is to discharge any static electricity you may have gath ered by touching a ground point such as the cover of the KSU Power Supply When you have done this then check the power switch on the left hand side of the KSU and ensure that the switch is in the OFF position Next position the SVMi 8 card in the g
49. and by pressing 00 while a message is playing 63 wee Gia TEMPLATE MBX Page 2 of 5 Message alert is currently on This mailbox has an MWI Alert on urgent messages only MWI is currently on MwI number d Mailbox Block Page 2 of 5 Sunday Me Monday M Tuesday Enable autoforward B Wednesday a E z Delete after forwarding Thursday Friday ME Auto forward delay 0 00 Saturday Message Alert Controls Notification Message Alert allows the subscriber to be notified at an alternate number home cell phone etc of any new mes sages in their mailbox Alert On A Y in this field enables Message Alert capabilities for this mailbox An N disables the Message Alert feature This parameter setting may be overridden by the phone interface Alert on Urgent Message Only Alerts the subscriber only if the message left was designated as urgent Alert Phone Number This is the phone number where you want to be notified of your new messages if you have enabled message alert in your mailbox Delivery Schedule Enter the from to times for each day of the week that this subscriber should be notified of new messages Enter 2 digit for the hour 12 or 24 hour clock and 2 digits for the minute This schedule may also be set by the subscriber Message Auto Forward Enable Auto Forward This option turns Auto Forward on When set any messages ar
50. andoned The number of calls processed by this Block during which the caller disconnected without selecting any options and the percentage of the total calls this number represents NO Response The number of calls processed by this Block during which the caller made no entry in response to the available options and what percentage of the total calls this number represents 56 Table of Left Message The number of calls processed by this Block during which the caller chose to record a voicemail message and the percentage of the total calls this number represents Operator The number of calls processed by this Block during which the caller elected to go to the Operator and what percentage of the total calls this number represents Page The number of callers who chose to have the called party paged while in this Block and the percentage of the total calls this number represents Other Option The number of calls processed by this Block during which the caller elected to hear the other options and what percentage of the total calls this number represents HOLD Count The number of callers who elected to hold after encountering a busy signal and the percentage of the total calls this number represents It includes callers who may have elected to hold and subsequently hung up prior to connecting Avg Hold Time in Seconds The total time in seconds callers were holding for this extension Dividing this number by the Hold Count gives an
51. answer and accept a call the SVMi 8 will answer SVMi 8 recognizes five different reasons why a subscriber does not answer a call We refer to these reasons as Call Coverage Conditions SVMi 8 allows a subscriber to assign a different personal greeting to each Call Coverage Condition A condition should be considered a socket into which a personal greeting is plugged The greeting that gets plugged into each socket should offer caller options appropriate for that condition SVMi 8 provides each subscriber nine 9 personal greetings labeled 1 through 9 A subscriber can assign plug in any greeting to any Call Coverage Condition However when a subscriber first logs on to the SVMi 8 personal greetings numbered 1 2 3 4 and 5 are assigned to their respective Call Coverage Conditions No Answer Busy Fwd AII DND Night and Call Screening The remaining four personal greetings labeled 6 through 9 are normally used as alternatives to the greetings assigned to these conditions 14 Table of Software Features Park and Overhead Page For those users who are frequently away from their desk the SVMi 8 provides a Park and Page capability When a subscriber does not answer a call the subscriber s personal greeting can contain an option to be paged When the caller elects to have the subscriber paged the SVMi 8 parks the call and plays a prompt through the overhead paging facility that contains the subscriber s name and a pick up code The SV
52. anything INVALID Pointer This is the Block to go to if the caller enters data DTMF that is not recognized by the system AUDIOLIB This is the block to go to if an announcement is selected See page 1 of 3 Search Targets 38 Table of EClass Block Description The EClass Class of Service Block is an expansion or extension of service parameters which pertain to an Extension Block All extension blocks are associated with one Eclass Block Eclass Blocks specify the voice prompts and operating parameters to be used when transferring calls to Extension Blocks and what to do in the event of a failed transfer ring no answer or busy It authorizes subscribers to make Outcalls and allows their callers to have them paged via Overhead Paging There is no limit to the number of Extension Blocks the EClass Block may be associated with The Operating Modes in the CallDirector section of the EClass Block provide the flexibility to handle calls differently for various modes of operation typically at different times of the day The CallDirector uses Event Pointers to pass control of the caller SVM8DEMO SVM8DEMO avo e EX sf al wait for entry Retries on invalid entry Repeat on no entry EClass Block Page 1 of 5 Hold Overhead page Other options Operator Escape M Y yY Y N N N N N N Y Y Y hd Eclass The name of this block A Block name can be any alphanumeric string up to 16 characters long includin
53. approximation of the average hold time per caller List Block Description A LIST is a special type of Mailbox Block that is used to distribute copies of recordings to a predetermined list of mailboxes When a message is addressed to a LIST mailbox a copy of it is sent to each of the member mailboxes A List Block can also verify addressees and password protect information It can record a voice response or connect the recipient to the sender when authorized Other LIST mailboxes may be members of this list thereby creating nested lists Members may be changed according to changes in operating mode aw d uee gfe al svmi 8 series LIST Page 1 of 3 croup 1 Number Extension EENNRRRRRRRRRERERNE visicomm user Walt Ol Standard MCL L List Block Subscriber administrator ory elem mca N Extended prompting enabled Y x greeting allowed Y Page 1 of 3 Subscriber password ARELL Retention Days Remaining HT 9 26 01 ERR 12 20 01 57 List The name of this block A Block name can be any alphanumeric string up to 16 characters long including spaces A Block name may not be the same as another Block name MBX EXT or LIST Numbers may not be dupli cated within the same group General Parameters List Number The number representing this LIST It may not be the same as the Number of any other LIST or Mailbox Extension The name of the Extension that belongs to this list To edit this field press ENTER to
54. as not answered Callback Authorizations Each subscriber may be allowed to press a single key and return a call to the person who left a message This is called the Callback feature and is allowed denied or limited in this set of options On Premise Y N Set to Y to allow the subscriber to make on premise Callbacks On Premise Station Type Station block type to use for on premise call backs Press ENTER to bring up the Target Generator Select a new or existing Station Block and press ENTER Press Ctr O to review or edit the selected Block Leave this field blank for SVMi 8 to auto select Off Premise Y N Set to Y to allow the subscriber to make off premise Callbacks Off Premise Station Type Station block type to use for off premise call backs Press ENTER to bring up the Target Generator Select a new or existing Station Block and press ENTER Press Ctrl O to review or edit the selected Block Leave this field blank for SVMi 8 to auto select Long Distance Y N Set to Y to allow the subscriber to make long distance Callbacks 70 Table of Long Distance Station Type Station block type to use for long distance call backs Press ENTER to bring up the Target Generator Select a new or existing Station Block and press ENTER Press Ctrl O to review or edit the selected Block Leave this field blank for SVMi 8 to auto select Excepted Area Codes These 10 spaces are used to specify area codes subscribers are not allowed
55. assification Maximum Busy Sound The maximum length of first sound to be part of a busy signal measured in milliseconds This value is assigned during call progress training It should not be changed without good reason Maximum 1st Busy Silence The maximum length of first silence to be part of a busy signal measured in millisec onds This value is assigned during call progress training It should not be changed without good reason Maximum 2nd Busy Silence The maximum length of second silence to be part of a busy signal measured in mil liseconds This value is assigned during call progress training It should not be changed without good reason Maximum Fast Busy Sound Maximum length of cadence sound to be part of a fast busy signal measured in mil liseconds This value is assigned during call progress training It should not be changed without good reason Maximum 2nd Sound The maximum length of second sound to be part of a fast busy signal measured in millisec onds This value is assigned during call progress training It should not be changed without good reason Maximum 2nd Silence The maximum length of second silence to be part of a fast busy signal measured in mil liseconds This value is assigned during call progress training It should not be changed without good reason 92 Table of HOME Contents Block Types and Descriptions l Ring Signal Classification Ring Type Sound Length Type 1 rings have a sound longer t
56. atured system allows multiple announcements to be played in sequence with variable options depending on the caller or time of day Audiotext Librarian An Audiotex Librarian manages the announcements that together form its library Its purpose is to make sure that the announcements are not outdated and that the caller receives the appropriate announcement Automatic Announcement Delete Time sensitive Announcements can be automatically deleted from an audiotex library An Announcement retention time may be set from 1 to 999 days or 1 to 9999 plays The days automatic delete counter is reset to 0 days each time the Announcement plays The plays automatic delete counter is not reset for example if set to 225 plays the SVMi 8 will delete the Announcement after the 225th play regardless of the days counter Announcement Replay Each Announcement can be configured with an easy replay digit A caller may be offered the option to replay an Announcement by pressing the replay digit Replaying an Announcement does not affect the automatic delete counters process VOICEFORM QUESTIONNAIRE Q amp A FEATURES This feature allows the SVMi 8 to be used to conduct surveys or collect a response to a pre programmed question naire answers are collated and may be placed in a specific mailbox s or the answers may be split into many differ ent mailboxes VoiceForm is an information collection and distribution facility which allows an organization to gather sp
57. box database with that of the key system Power Up Procedure Follow the steps below to ensure that the SVMi 8 is properly setup POWER UP 1 Complete insertion of the SVMi 8 and all other required interface cards and turn the system power switch ON 2 There are 2 LEDs on the front of SVMi 8 A RUN LED and a HDD LED The RUN LED This will show steady green when the system has completed booting up The HDD LED This will show hard drive access and will flicker when the HDD hard drive is being accessed SYSTEM PROGRAMMING Perform the following programming steps A through F It is necessary to perform these at this time so that the SVMi 8 will read these MMCs and initialize accordingly 1 MMC 601 All SVMi 8 ports installed must be assigned to group 529 549 in the iDCS 500 This sould be iden tified as an SVMi 8 group 2 MMC 601 Select either SEQUENTIAL or DISTRIBUTED ring mode 3 MMC 207 Confirm that all SVMi 8 ports are set for VMAA use This will be done automatically You are just confirming at this point 4 If you are using SVMi 8 for Auto Attendant use MMC 406 to set the desired trunk s to ring group 529 549 5 If you are using SVMi 8 for Voice Mail make sure that all desired stations are forwarded to group 529 549 6 MMC 751 Select NO for each station that you DO NOT want to create a mailbox for INITIALIZING THE SVMi 8 Press the red RST button to read the MMC data and initialize SVMi 8 accordingly NOTE A
58. bring up the Target Generator Select and open Extension Choose a new or existing Block from the Target Generator pick list and press ENTER Press Ctrl O to review or edit the chosen Block MCLASS The name of the mailbox class of service that defines operating characteristics for this List To change the MCLASS press ENTER at this field to bring up the Target Generator Select and open a new or existing Block and press ENTER Press Ctrl 0 to review or edit the selected Block List Controls Subscriber Administrator Set this parameter to Y if this list is a subscriber administrator Otherwise set to N If this is set to Yes then broadcast messages will be allowed from this list box Enable Extended Prompting Setthis parameter to Y to use the full set of SVMi 8 menu prompts Otherwise set to N List In Public Directory A Y in this parameter and the recorded List name allows the listing in the Public Directory List In User Directory A Y in this parameter and the name recorded in the List allows the listing in the Voice Mail Directory Subscriber Password Allows the list password to be changed to the default digits specified by Default password in the System Wide Parameters or removed completely Inputs are DEFAULT or NONE Retention Days Remaining The number of days remaining before this block is automatically discarded during sys tem maintenance if there are no list members List Blocks are not automatically delete
59. bscriber may have their calls automatically forwarded to a designated location We call that location the subscriber s Designated Location A Designated Location can be an internal exten sion or an external telephone number It can be entered digit by digit or the subscriber can enter a Stored Telephone Number Index Digit representing the location of the appropriate number Whenever a subscriber sets his designated location to a number other than his extension number SVMi 8 prompts How long do you want this number to be your designated location This feature can be activated for a number of hours 1 to 9 for the end of the current business day for the beginning of the next business day for a day of the coming week for Monday through Sunday for a specific date hour and minute or until further notice Hold for Busy Station The SVMi 8 may be enabled to allow callers to hold for a busy station When a caller elects to hold the SVMi 8 places the caller in a Hold Queue If additional callers attempt to reach the busy extension and they choose to hold they can be informed of their position in the queue and the estimated hold time before being connected Callers given the option to hold may be limited to insure that system ports are not monopolized When the limit is reached callers can be routed to other extensions or applications that have been configured to deal with this condition Multiple Personal Greetings 9 When a subscriber does not
60. caller additional options ESCAPE Pointer This is the Block that the SVMi 8 will pass control to if the caller presses the escape digit while listening to the mailbox greeting or while leaving a message in the mailbox When the Escape digit is pressed SVMi 8 will immediately exit the process it s in and go to the block defined in this pointer GREET DTMF Pointer This is the Block that the SVMi 8 passes control to if the caller enters any valid DTMF while listening to the mailbox greeting If defined the Admin digit escape digit digit to skip the greeting and the operator digit are not considered valid for this pointer The target block is a menu which performs a search operation to match the caller ENTRY to the INPUT value of a pointer or Number of an Extension Mailbox or Announcement OPERATOR Pointer This is the target Block that the SVMi 8 will pass control to if the caller presses the Operator digit while listening to the mailbox greeting or recording a message AUTO FWD Pointer This is the Mailbox to forward new messages to when the time has expired in the Auto Forward Message After parameter The target must be another mailbox and may not point back to itself 66 Table of SVM8DEMO SVM8DEMO E wale TEMPLATE MBX Page 5 of 5 oee Fal fes al Mailbox Access Count Messages Sent Messages Received r Total Connect Minutes Mailbox Block Current Message Count Page 5 of 5 New Messages Saved Messages
61. cements Block Description An Announcement Block contains recorded voice information Each block may contain up to 15 minutes of recorded voice information for playback in an audiotext application After playing the announcement control is passed to the target of the NEXT pointer This is either another announcement block or back to the Audiotext Librarian Block con trolling this announcement application Each block or group of announcement blocks is associated with and man aged by an Audiotext Librarian The Announcement Block is commonly used to speak information to the caller which is updated on a regular basis To play an announcement block a menu is used to collect digits from the caller that match the number of the announcement block and then the menu block passes control to an Audiotext Librarian The Audiotext Librarian calls the announcement that matches the digits entered by the caller Announcements may be up to 15 minutes long and can easily be added or changed by an authorized person calling from any Touch Tone phone a d Ex efe al el eu LEE TEMPLATE ANN Page 1 of 2 ANN Number Retention Remaining 90 ANN Text Announcement Block Page 1 of 2 H 9 26 01 Bite 12 20 01 28 Table of Announcement The name of the announcement A block name can be any alphanumeric string up to 16 characters long including spaces A block name may not be the same as another block name ANN Number The number
62. cted to a different mailbox at different times of the day or days of the week as in departments with rotating staffs Maximum Number of Messages The maximum number of messages a mailbox will hold is 9 999 The maximum number of messages can be set for each mailbox Message Address Verification After entering the mailbox number to which a message is being sent the SVMi 8 echoes the name of the recipient confirming the message is going to the intended subscriber The address verifica tion is also played when the subscriber forwards an existing message Message Counter Whenever you access your mailbox you are told the number of new and old messages You may selectively listen to the new or the old messages Message Delete When a message has been heard you may delete it Message Delivery Options At anytime prior to sending a message a subscriber can assign any or all of the follow ing delivery options to a message Urgent Priority Return Receipt Certified Callback Request Private or Reply Required Message Fast Forward When listening to a message you may fast forward 5 seconds This is useful if you are looking for a specific piece of information like a phone number Message Forward With Append Messages received in your mailbox may be forwarded to other mailboxes or lists on the system A message may be forwarded to another subscriber or distribution list by entering a destination mailbox The subscriber may record an introductory comm
63. cting an answer measured in milliseconds This value is assigned during call progress training It should not be changed without good reason Answer Detection Maximum Size Of Hello The maximum time to wait for called party to stop talking measured in milliseconds Hello Filter Duration Minimum gap in speech to decide if called party has stopped talking measured in millisec onds Leading Or Trailing Edge This reports to the system of an answer at the beginning of hello if set to 1 If set to 2 the system reports at the end of hello Sound And Silence Filters Sound Filter Duration Minimum gap in sound before assuming the end of silence measured in milliseconds This value is assigned during call progress training It should not be changed without good reason Silence Filter During Minimum gap of silence before assuming end of silence measured in milliseconds This value is assigned during call progress training It should not be changed without good reason Sound And Silence Tolerance This sets acceptable signal parameters Tolerance numbers are usually assigned by the CP Train routine found on Page 1 of the Station Block Whenever adding components or making changes to the system run CP Train to check values In very complicated cases where the assigned values don t quite work the installing technician may have to adjust the numbers assigned by the Train routine All of these values are assigned during call pro
64. d for lack of use as long as they contain members 58 Table of Activity Msgs Distributed The total number of messages distributed to list members during the period specified in the range below From To Indicates the period from the date when the Report Counters were last cleared till the current date SVM8DEMO SVM8DEMO 5 SVM8DEMO SVM8DEMO v Aw A oee EX fes al iam TEMPLATE LST Page 2 of 3 List Block Page 2 of 3 List Members This page contains a list of the mailboxes that messages left in this list mailbox will be distributed to Members may include other list mailboxes thereby creating nested lists A System Administrator using the PC interface must enter the members contained in this list SVM8DEMO SVM8DEMO x rie al fes al Sa LIST Operating MODE 00 Default Event Action Typ Gp Target Name MSG LEFT NOMSG LEFT P ESCAPE List Block GREET DTMF OPERATOR Page 3 of 3 59 Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers Targets are active Each Operating Mode is given a unique Number by the system Valid numbers are 01 99 and are assigned in sequence as new Modes are created Pressing ENTER at this field opens a Pointer Mode Target Generator from which an existing Mode Name may be selected or a new name may be entered Entering a new name creates a new Mode with its cor responding Number The Mode Number and Name are associated w
65. e card and MMC 724 to assign extension numbers to each SVMi 8 port Use any available numbers The final step is to press the reset button on the front of SVMi 8 Installing Individual SVMi 8 Components Installing a Voice Processing Module Each SVMi 8 comes with one VPM installed Adding new VPMs is as simple as plugging them in There is no special programming to do the card will be recognized when the system powers up Removing the Plastice Housing If Applicable The SVMi 8 is protected by a plastic housing Before any additional VPMs can be added this plastic housing must be removed If this card is installed in a DCS COMPACT II this may already be done To remove the plastic housing first remove the ejector tabs by pulling them outward until they snap off Next to sep arate the two halves of the casing remove the four screws and pull the two halves apart This releases the SVMi 8 card PCB Installing the VPM Discharge any static electricity you may have gathered by touching a ground point such as the cover of the KSU Power Supply When you have done this then lay the SVMi 8 card face up on a non conductive surface Position the second VPM over the card connector on the SVMi 8 base board and gently apply pressure until the card seats The SVMi 8 card can now be installed in the KSU Installing or Removing the Hard Disk Drive Removing a Hard Disk Drive HDD Power down the phone system and remove the SVMi 8 card Rem
66. e reviewed in First In Last Out order Directory Public User A Y in these parameters and the subscribers name recorded in the mailbox allows this object to be listed in either of the appropriate Directories The Public directory is the directory that callers access the User directory is the directory that subscribers access Subscriber Password Allows the mailbox password to be changed to the default digits specified by Default pass word in the System Wide Parameters or removed completely Inputs are DEFAULT or NONE In the SVMi products subscribers usually have both an Extension Block and a Mailbox Block but may have only one of them Since each of these blocks have a password option if different password values are entered in each of these blocks extension and mailbox the SVMi 8 will try to resolve these two password fields into one value The extension password will override the value in the mailbox field Language This is a language option You may select from any installed language and from that point on the exten sion will respond to the authorized owner in the language selected Authorized owner means a user who has entered a valid password The Extension block also has a Language field and the SVMi 8 will try to resolve these fields to a single value make them match If conflicting information is contained in these fields the Extension block has priority and the Mailbox block will be automatically changed to match
67. e Extension Block has priority and the Mailbox Block will be automatically changed to match This selection is based on the order of the defined languages in page 3 of the System Wide Parameters If the lan guages are to be reordered added to or changed in page 3 of the System Wide Parameters then this field should be re entered Station If there is no entry entered here the system will automatically search the Station options for the appropriate Station block required to send the call Press ENTER at this field to bring up the Target Generator Select a new or existing Station Block from the Target Generator pick list Press Ctrl O to review the selected Station Block This block is used to dial the Dial Number If there is an Alternate number it will select a station block automatically Directory Public User A Y in these parameters and the subscribers name recorded in the mailbox allows this object to be listed in either of the appropriate Directories The Public directory is the directory that callers access the User directory is the directory that subscribers access Retention Days Remaining The number of days remaining before this block is automatically discarded during sys tem maintenance if unused The range is 0 999 days An entry of 0 means indefinite 49 Authorizations Blocking Allowed Call blocking will prevent any calls from being transferred to your extension or designated loca tion You may think of it as a
68. e availability Operator Access Callers may connect with an available operator any time by dialing 0 Single Digit Call Routing A menu processor can be configured to recognize single digit routing options or use the same digit as the leading entry of a multidigit routing option For example in the menu processor 1 can be used to route a caller to the sales department and 103 to transfers the caller to a subscriber s extension ACCESS MANAGER The Access Manager is used to manage callers that are trying to reach an individual subscriber The mailbox owner may prevent calls from ringing at their extension or have the calls transferred to any other extension in the phone system transferred off site to any other phone number or screen the call before answering them Any of these con ditions can be set to be active until a specified time The SVMi 8 can even be set with a high priority Find Me instruction that will try to reach the subscriber at multiple locations Call Blocking While a subscriber has call blocking set active the SVMi 8 does not attempt to transfer a caller to the subscriber s extension Instead it immediately plays the subscriber s Call Blocking Greeting if recorded If the Call Blocking Greeting is not recorded SVMi 8 plays the subscriber s Primary No Answer Greeting if recorded When that greeting is not recorded SVMi 8 advises the caller that the called party is not available and offers to the caller additional opti
69. e lists Extended Prompting With Extended Prompting set active SVMi 8 offers all prompts for the menu the subscriber has accessed When Extended Prompting is not set active SVMi 8 offers only the name of the menu the subscriber is accessing and the prompt For additional options press 0 External Number Notification When you have messages in your mailbox you may be alerted at your cell phone home phone or any other phone The SVMi 8 will make 3 attempts to contact you If it encounters a busy signal it will try again in 5 minutes if it encounters a no answer it will try again in 15 minutes External Pager Notification When you have messages in your mailbox you may be notified via your pager The dis play on your pager will show your mailbox number The SVMi 8 will make 3 attempts to contact you If it encounters a busy signal it will try again in 5 minutes if it encounters a no answer it will try again in 15 minutes 16 Table of Software Features Future Delivery When a subscriber leaves a Self Memo Reminder Direct Message Quick Memo or any other message for another subscriber a future delivery date may be specified This is particularly useful if you use the reminder feature as a virtual to do list Delivery Scheduling options are for a number of hours 1 to 9 for the end of the current business day for the beginning of the next business day for a day of the coming week for Monday through Sunday or for a specific da
70. e modem the pin configuration should be a straight through cable with TXD and RXD wires crossed This would be pins 3 and 2 respectively on the 9 pin connector or pins 2 and 3 on the 25 pin connector To make this cable start with the standard cable that comes with your modem This will be a straight through cable because the cable design assumes that the SVMi 8 COM port uses pin 2 for RXD and pin 3 for TXD when in fact they are reversed To adjust for this you must cross pins 2 and 3 in the modem cable The easiest way to do this is use a null modem adapter on one end of the cable Note that straight through 9 pin to 25 pin cable does not mean pin 1 to pin 1 pin 4 to pin 4 pin 5 to pin 5 etc The pin assignments on a 9 pin connector are different than the pin assignments on a 25 pin connector To avoid dedicated line charges you can connect the modem to a single line port from the phone system and use the auto attendant to direct your call to the modem We recommend that you use HyperTerm to connect to the SVMi 8 The HyperTerm settings are listed in the previous section Parallel Port The parallel port on SVMi 8 is used for UPLOADING sending and DOWNLOADING receiving files to and from the SVMi 8 This connector is designed to connect to a Zip Drive STA recommends the use of a Zip drive because all the necessary drivers are pre installed on the SVMi 8 hard drive and the parallel port is already mapped to our back up and rest
71. e options for the extension and mailbox and can be accessible by placing the cursor on them and pressing Ctrl O Open Entering a New Subscriber To enter a new subscriber highlight a blank line and press ENTER Type in the subscriber s last name enter a comma and type the subscriber s first name Press ENTER and then type the extension and mailbox numbers for this sub scriber SVMi 8 automatically creates the extension and mailbox for the subscriber to use and fills in the EClass and MClass data SVMi 8 stores the subscriber s name in last name firstname format When entering the subscriber s name this for mat should be followed Beginning with software version 1 2 an automatic real time conversion has been added If the name is entered as firstname lastname SVMi 8 will automatically re sort it to lastname firstname This format is only important because the directory feature will search on a specific field first name or lastname and the search should be consistent for all entries System Wide Parameters To access the System Wide Parameters from the System Main Menu select SYSTEM WIDE PARAMETERS and press ENTER The System Wide Parameters include the software release version number the authorized number of ports and options Starred items require the system to be restarted before they take effect The first screen provides information only It may be useful to you or may be needed during a technica
72. e other than ENTRY failed to find a match FAXCALL Pointer The Block that the SVMi 8 will execute next after hearing a FAX Tone This applies only when the FAX machine is an extension of the telephone system User Defined Event Pointers These are the event pointers the user enters to customize how that the SVMi 8 functions They include all the entries below FAXCALL Input Value Column The Input value is a defined event pointers that directs the SVMi 8 to other Blocks The Input Processor contains Input Pointers that determine which Application Block receives control of the call next Upon finding a match it examines the type of action specified in that pointer and passes control to the object named in the pointer s target These pointers may go directly to an object with or without requiring the caller to enter a password translate the Input Value to a new value or search a large array of objects for one matching the Input Value To edit User Defined Event Pointers highlight a new or existing field and press ENTER Enter the input value and press ENTER to bring up the Action pick list Highlight the appropriate Action and press ENTER Select a Block type from the Target Generator pick list and press ENTER Choose a new or existing Block and press ENTER Press Ctrl O to review or edit the chosen Block The input value can be any digits that are to be processed by the Menu These can be digits dialed by the caller or digits passed fr
73. e ports placed back online Schedule Table The Schedule Table determines when the SVMi 8 will automatically change Modes A mode is a set of operating rules for a specific situation like day mode or night mode These changes may be based on Port Number Date or Day of Week and Time of Day The Schedule Table contains one record for each scheduled change This selection of modes may be automatically set by this schedule table or manually overridden via a touch tone phone using the MANUAL MODE SELECTION function When a call comes in the schedule table is checked to find out which mode rules to apply to the call If the entry says AUTO then the SVMi 8 will change between mode 1 Day Mode and Mode 2 Night Mode when ever the phone system changes between Day and Night operation The SVMi 8 selects a mode from this schedule based on an Order of Precedence Schedule table entries which select the mode based on port number take precedence over those based on date Date takes precedence over Day of Week DOW and time is at the bottom of the order Each entry defines a start time for the mode The mode will continue until the start time for the next defined mode In the example screen shown if an additional entry is made which selects Holiday Mode when Date 12 25 it will take precedence over the other records In other words the SVMi 8 will switch to Holiday Mode on December 25 regardless of what Day of Week it happens to be The inf
74. e two LEDs on the SVMi 8 motherboard the one marked HDD will flash green whenever the hard disk drive is being accessed the one marked ACT shows the operating status of the card HDD Access LED The HDD access LED will flash green whenever the memory is being accessed This works in a similar way to the Hard Disk access LED on your desk top PC Run Status LED The Run Status LED shows the operating status of the card The green indicates SVMi 8 is running normally any other condition indicates a fault VPM CONNECTORS This is a proprietary connector for installing up to 2 voice processing modules The connector towards the end of the card behind the serial port has an additional shorter connector at 90 degrees to it This connector can be used to install a four port voice VPM or a fax VPM The connector in the center of the card can only be used to install a 4 port voice VPM ANULUM b orsk orive MK1517GAP mm 002157 C ZV0O1 T DC SV 0 74 9 CEO S N 811811977 1N8 M pmi 55M8 CYLI63 HIG 10 0508 LBA 19 640 880Sec TOSHIBA CORPORATION MADE IN PHILIPPINES CAUTION FS NOT PNE OR MODIFY 200 NOT REMOVE ANY La i 200 NOT PUSE n THE TOP COVER i SHANDLE ONLY BY SIDES OF BASE zur GIVING SHOCK WOT COVER BREATHING HOLE duri NOISE 1 NORMAL ks lt E em Samisk 723 udi n TIT oiu SENE s2vrcaseees Memory Memory Alternate MEMORY This device is used for storing the main system program as we
75. ecause each application is different we may not be able to explain apparent inconsistencies By Application Call Distribution Displays call activity by application type Reporting Indicates the report period This is the date beginning when the Report Counters were last cleared and ending at the current date Created The date and time the report was actually created Calls The total number of calls serviced by an application type One caller accessing more than one application such as Voicemail and Fax Applications two applications counts as two callers 18 Table of M e EI Minutes Total minutes callers were connected to an application type TT The total percentages of callers connected to an application type Application Call Distribution A bar chart of the different applications and the percentages of calls each application serviced IntraAppls is Intra application which represents the callers who accessed more than one type of applica tion To Subscribers Call Distribution Displays call activity at subscriber s extensions Reporting Indicates the report period This is the date beginning when the Report Counters were last cleared and ending at the current date Created The date and time the report was actually created Subs Calls The total number of calls to the subscriber s extensions listed by how the calls were handled complet ed redirected rejected etc Calls to Subscribers EXTENSIONS A listing of
76. ecific infor mation efficiently An organization creates a series of questions called a script designed to elicit specific responses from a caller One question with its response constitutes a Voice Query and a complete set of questions is a VoiceForm The responses generated during a dialogue are collected into one or more messages and delivered to designated transcription mailboxes The SVMi 8 manages these messages in the same manner as any other voice message Designated recipients of these messages may review save and forward them with comments using the complete range of voicemail features Because VoiceForm Questionnaire is an integral part of the SVMi 8 s software callers engaged in a VoiceForm dialogue may be routed to any and all system resources 21 Playback Header Prompt Each response recorded by a caller in a VoiceForm session can be prefaced by a playback header prompt which links the response to the question This feature helps in transcription of caller responses by providing reference markers within the caller s total response With playback headers when a caller skips a question the transcriber does not lose his place within the composite VoiceForm message Multiple Response Destinations Caller responses during a VoiceForm session can be routed to multiple mailboxes Any part of a caller s response may be distributed among several mailboxes For example a VoiceForm session might be designed to process customer orders Porti
77. econds A setting of 50 means 0 5 seconds or 500 milliseconds The default value is 75 If this value is too high short recordings will be discarded If it is too low the system will consider disconnects as a valid recording Dial Tone Trim Size This amount is trimmed off the end of any recorded message that is terminated by dial tone This parameter is measured in hundredths of seconds Touch Tone Management Minimum DTMF Duration This parameter controls the sensitivity of the DTMF touch tone detectors only during recording of voice prompts and announcements The value represents the minimum time period in hundredths of seconds during which a tone must be valid in order to be accepted as a caller entry A lower value makes the SVMi 8 more sensitive to DTMF tones If excessive Talk Off problems are experienced during recording operations the value should be increased Talk Off occurs when a human voice emulates a DTMF tone If users frequently experience difficulty in stopping recording as evidenced by touch tones being included in the recordings this value should be reduced This parameter is expressed in hundredths of a second The default is 7 70 ms Note Drastic changes of this value are not recommended A small change can make a significant difference This parameter has no effect during playback DTMF Cutout Period 1f during prompt playback the DTMF detector senses a tone the SVMi 8 will temporarily suspend playback for the ti
78. ed in uniquely named language subdirectory located in the PMT directory The reference to speak the prompt in a particular block is stored in the Block TBL file but the recorded prompt itself and its associated text are stored in the PMT Y xxx directory The file format is 4 digits jPMT Prompts below 1000 are system prompts and should only be edited using great care Messages All Message date is located in the Msg files Mailboxes All Mailbox date is located in the Mailbox files Defaulting the Configuration To default the configuration quit the application as described in System Shutdown when you get to the c DTA gt prompt type default This will restore default block tables and delete any existing mailboxes and messages NOTE Any custom prompts or re recorded prompts will not be removed The System Administrator password will not be changed 12 SVMI 8 Programming Reference Table of Contents 1 System Main Menu Open Block Table Save Application Schedule Table Subscriber List System Wide Parameters Voice Studio Operating Utilities Port Activity Override Mode View System Reports Site Information Status Screen Explanation of Default Configuration Application Design Important Basic Concepts Blocks _Extension and Mailbox Objects Call Directors Event Pointers Modes Io io SIS le le le R R le le n S m
79. ed on DOW only on the date specified Therefore to guarantee a particular mode setting over a three day period a date entry should be created for each day of that period Weekday Column Day of Week when a mode change is to occur Either the Date or Weekday column may be filled in If you should manage to make entries in both columns SVMi 8 will automatically delete one of them Start Column The Hour and Minute when a change in mode should occur The hour must be specified in 24 Hr for mat i e 1 30 P M is entered as 13 30 Subscriber List To access the subscriber list from the System Main Menu select SUBSCRIBER LIST and press ENTER This area of programming is used to quickly view or edit the subscriber list You will see a list of subscribers along with their extension and their mailbox number The number of mailboxes activated on your system will depend on the existence of a valid upgrade key w rise E efe Al Subscriber Ext Number Mbx Number EClass MClass n Operator To view a subscriber s data scroll to the correct subscriber using the arrow keys and press ENTER Use the right arrow key to select extension block or mailbox block When you have made your selection press Ctrl O to open and the highlighted block will open You can then edit specific fields See Extension Block and Mailbox Block for additional information You will also see an EClass and MClass These are class of servic
80. edge of the card until the card seats in its con nector The KSU can now be turned on If the SVMi 8 card is being installed in an existing not new system you will have to use MMC 806 to pre install the card and MMC 724 to assign extension numbers to each SVMi 8 port Use any available numbers The final step is to press the reset button on the front of SVMi 8 Table of Installing the SVMi 8 Card in the Phone System Installing the SVMi 8 in an iDCS 500 GENERAL m SYSTEM RESOURCES For the purposes of assigning system resources the SVMi 8 card consumes the equivalent system capacity of 8 keysets m iDCS 500 HARDWARE COMPATIBILITY No special requirements B iDCS 500 SOFTWARE COMPATIBILITY All versions of the iDCS 500 software are compatible with the SVMi 8 INSPECTION Unpack and inspect the unit for any obvious damage This card should be labeled SVMi 8 If it is not you have the wrong card INSERTING THE CARD The SVMi 8 card is installed in any slot of any cabinet Check that the iDCS 500 power switch is in the OFF position Next position the SVMi 8 card in the grooves of the card guide and gently slide the card in until it makes contact with the connector Press gently but firmly on the top and bottom of the front edge of the card until the card seats in its connector The cabinet can now be turned on If the SVMi 8 card is being installed in an existing not new system you will have to use MMC 806 to pre install th
81. em in suc cession PBX Recall Time The time in seconds SVMi 8 will wait after it has parked a call and made an Overhead Page before it retrieves the call and plays the system RNA or BUSY options prompt SVM Recall Time SVMi 8 retrieves the caller after this time has elapsed Once the PBX time has expired SVMi 8 will drop the caller SVMi 8 s time must be less than the PBX time interval Overhead Paging Prompts Hold for Page Prompt The prompt z that plays during caller paging options By default this is Please Hold while page your party Announce Page Prompt The prompt that plays during caller paging options By default this is There is a call for Caller Holding Prompt The prompt z that plays during caller paging options By default this is is holding Pick Up caller Prompt The prompt that plays during caller paging options By default this is to pick up dial Pager busy prompt The prompt that plays during caller paging options By default this is I m sorry that party is already being paged please make another selection Page failed Prompt The prompt that plays during caller paging options By default this is I m sorry your page was not answered 44 Table of S M8DEMO S M8DEMO me rie al fes al Outca in fames 900 lea Off premise fi Long distance v ee ee ee ee Eclass Block Page 4 of 5 Outcall Authorizations On Premise Y N Setto Y to allow
82. enelilel 47 Extension The name of this block A Block name can be any alphanumeric string up to 16 characters long includ ing spaces A Block name may not be the same as another Block name MBX EXT or LIST Numbers may not be duplicated within the same group SVMi 8 stores the subscriber name in last name firstname field When entering the subscriber name this format should be followed If the name is entered as firstname lastname SVMi 8 will automatically re sort it to lastname firstname This format is only important because the directory feature will search on a specific field first name or lastname and the search should be consistent for all entries Extension Number The number that must be entered by the caller in order to access the subscriber extension It does not necessarily have to be the same number dialed by SVMi 8 when transferring to the extension on the tele phone system This can not be the same number of any other extension Account Code Entered if the subscriber has an access code used for long distance access This access code can be inserted in any dial string using A Mailbox The mailbox corresponding to the subscriber Extension Block Press ENTER to bring up the Target Generator Select and open the appropriate block type from the Target Generator pick list Choose a new or existing block of that type and press ENTER Press Ctrl 0 at this field to review or edit the Mailbox Block
83. ent if desired The message header is modified to reflect the forwarding party and time Forwarding multiple copies allows the subscriber to record introductions for each destination mailbox Forwarded messages may be re forwarded with additional introductions using the same pro cedure 17 Message Length Controls Maximum message length can be set for each mailbox The maximum message length is 166 minutes however SVMi 8 ships with the maximum message length set at 16 minutes Message Pause Atany time while listening to your voice mail messages you can pause the playback Message Play Order Each mailbox may be set up to play messages in order of oldest first FIFO or newest first LIFO Message Replay Messages may be replayed as many times as you like Message Reply When listening to your voice mail messages you may press one key to automatically leave a mes sage for the person who left you a message this call return feature may always be used for internal calls and also outside calls if Caller ID is received and the feature is allowed by the system administrator A subscriber may reply to a message sent by a public caller If the public caller requested a return call SVMi 8 will play the message envelope and announce Callback Requested This means the public caller entered his telephone number into the mailbox with touch tone at the time he left the message Message Retention Time by Subscriber The length of time messages are
84. er to the same station simultaneously This applies to blind transfer conditions only Station groups and operator positions are examples of Yes situations Internal Station Not used Monitor Transfers Not used Message Waiting Indicator Controls Remove Dial To Set MWI On Enter the string needed to turn message waiting indicators on Since the SVMi 8 knows how to do this internally you would only use these to set MSG lights on remote systems Remove Dial To Set MWI Off Enter the string needed to turn message waiting indicators off Since the SVMi 8 knows how to do this internally you would only use these to set MSG lights on remote systems Call Progress Training The station block can be used to train the SVMi 8 to recognize different call progress tones ring back and busy for the particular station block However this is normally not necessary as default values for North America are already programmed into the SVMi 8 Ringing Number Enter any string returned by the phone system to indicate ring The second field indicates how many times the Train routine is to be run using the number entered in the first field Busy Number Enter any string returned by the phone system to indicate busy The second field indicates how many times the Train routine is to be run using the number entered in the first field Retrain Y N Set to Y to preserve the original values Set to N to clear Retrain Train To run the Call Progress T
85. es the report period This is the date beginning when the Report Counters were last cleared and ending at the current date Created The date and time the report was actually created Calls The total number of calls listed by each Call Code TC The percentage of the total count of all calls of a particular Call Code Minutes The total connect time in minutes of all calls of a particular Call Code Port Utilization by Call Code A listing of the Call Code types and their port utilization by percentage By Hour Port Utilization Displays call activity by each hour of the day Reporting Indicates the report period This is the date beginning when the Report Counters were last cleared and ending at the current date Created The date and time the report was actually created Calls The total number of calls that came in during a specific hour TC The percentage of all calls received during a specific hour Minutes The total connect time in minutes of all calls during a specific time period Port Utilization by Hour A listing of the time periods and their port utilization by percentage By Port Number Port Utilization Displays call activity by port Reporting Indicates the report period This is the date beginning when the Report Counters were last cleared and ending at the current date Created The date and time the report was actually created Calls The total number of calls that came in on a specific port TC The percentage
86. ew or edit the Announcement text SVM8DEMO SVM8DEMO ie VENE Standard ECL Page 3 of 5 Park zone Instruction 10 T Abort park Retrieve Repeat instructions ECCE MEH Al PBX recall timer Pager dial 10 SVM recall timer Eclass Block Page 3 of 5 Hold for page prompt Pickup caller prol Announce page prompt Pager busy prompt Caller holding prompt Page failed prompt ial string to park a caller prior to overhead paging Overhead Paging The Overhead Paging feature allows a subscriber to be reached by his callers when he is either on the phone or away from the desk The Overhead Paging function is allowed or disallowed for each extension by the system administrator The subscriber can either activate or deactivate the option from within the extension menu Overhead Paging Dial Settings Page Ports These are the ports that the park and page feature will use to access the office paging system Page Zone This field identifies the zone that should be paged by extension blocks belonging to this Eclass Valid entries are 43 Table of Contents All Internal Zones Internal Zone 1 Internal Zone 2 Internal Zone 3 Internal Zone 4 External Zone 1 External Zone 2 External Zone 3 External Zone 4 All External Zones All Zones je O Oo O 0 C nh P2 C Overhead Paging Controls Repeat Pick Up Instructions The number of times SVMi 8 will announce the call over the paging syst
87. factory All that is needed is for it to be customized to meet the indi vidual requirements of each installation In some cases even this may not be necessary The SVMi 8 software comes equipped with many useful features to fit a wide range of call processing requirements SYSTEM FEATURES Caller ID Compatible Expandable Fax Detection and Flexible Numbering Plan Keyset Display and Soft Key Support MOH Supply Multiple Mailbox Support Operating Mode Oriented Call Processing Operating Mode Override Proprietary Design Recordable System Prompts Schedule Table Synchronized Clock AUTO ATTENDANT FEATURES Alphabetic Directory Multiple Auto Attendant Routing Automatic After Hours Answering Announce Hold Position Announce Hold Time Camp On Support Direct to Mailbox Holidays and Special Events Incoming Call Overflow Interruptible Voice Prompts Maximum Greeting Length Multiple Call Handling Multiple Language Support Operator Access Single Digit Call Routing ACCESS MANAGER Call Blocking Call Forwarding Day Night Personal Greeting Find Me Follow Me Off Premises Transfer Hold for Busy Station Multiple Personal Greetings 9 Park and Overhead Page Stored Telephone Numbers Weekly Availability Schedule VOICE MAIL FEATURES Answer Machine Emulation Auto Conversation Record Auto Forward Auto Log In Auto Message Play B
88. fault this prompt is Message sent It may be changed to any other system prompt or you may replace it with a custom prompt Prompt for Normal Delivery By default this prompt is To send your message with normal delivery press 1 It may be changed to any other system prompt or you may replace it with a custom prompt Prompt for Urgent Delivery By default this prompt is To mark your message urgent press 2 It may be changed to any other system prompt or you may replace it with a custom prompt 71 Prompt for Call Back By default this prompt is To request a callback press 3 It may be changed to any other System prompt or you may replace it with a custom prompt Prompt for Phone Number By default this prompt is Enter the telephone number where you can be reached It may be changed to any other system prompt or you may replace it with a custom prompt Social Service Prompts Prompt for Invalid Entry By default this prompt is Invalid entry Try again It may be changed to any other system prompt or you may replace it with a custom prompt Prompt for User Available By default this prompt is is now available It may be changed to any other system prompt or you may replace it with a custom prompt Prompt Prior to Transfer By default this prompt is Please hold while connect your call It may be changed to any other system prompt or you may replace it with a custom prompt Call Record Controls Prompt Prior to Recordin
89. fter the SVMi 8 restarts you should change the value of MMC 750 so that it indicates download No This will prevent the system from overwriting any future changes you make to the SVMi 8 database Table of TESTING THE HARDWARE 1 Call each SVMi 8 port individually and confirm that SVMi 8 answers 2 Call group 529 549 and confirm that SVMi 8 answers If steps 1 and 2 above proved to be successful you have completed the installation and setup of the SVMi 8 hardware You are now ready to begin programming the SVMi 8 Voice Mail Auto Attendant system parameters See the SAMSUNG SVMi 8 Programming Section Correct System Shutdown Whenever possible the following procedure should be followed when shutting down the SVMi 8 system From the Main Status Screen showing activity and port status l Press Escape and enter passcode 2 Select Operating Utilities 3 Select Exit the SVMi 8 4 Enter Administrator s passcode The SVMi 8 will now shut down When the system shows a DOS command line you may power off the system and unplug the SVMi 8 card Table of Contents Connecting Optional Equipment There are two ports available on the front of each SVMi 8 a serial interface the serial port on SVMi 8 is the 9 pin male connector and a parallel interface All the possible peripheral connections will be to one of these ports The possible connections are Serial Communication PC Connection The serial communication feature
90. g spaces A Block name may not be the same as another Block name MBX EXT or LIST Numbers may not be dupli cated within the same group Extension Controls Extension Retention The number of days from 1 to 999 an inactive extension or EXT Block will be retained If an extension goes unused for the specified number of days it will be automatically deleted The default value is 60 days Caller Input Control Wait for Entry The time in seconds that extensions in this ECLASS will wait for the caller to make an entry This parameter is in effect after prompts play requesting caller entry on a failed transfer This time begins after a prompt is spoken or after the last digit is pressed This parameter should be kept in the 3 5 second range to avoid long delays by the SVMi 8 The allowable inputs are 0 99 seconds 39 Retries on Invalid The number of times from 0 to 99 that the SVMi 8 will allow the caller to re enter his password if an invalid password was entered Repeat on No Entry The number of times from 0 to 9 that the SVMi 8 will repeat prompts if no entry is made by the caller This only effects prompts associated with the ECLASS Block System Caller Options Digit Assignment This section defines the permission and options for all extensions that are assigned to this Eclass The programma ble fields are a The prompts that play to callers for each option that is offered in the Extension Block b The digits that are assigned a
91. g By default this prompt is blank It may be changed to any other system prompt or you may replace it with a custom prompt Beep Before Recording Enables a beep to play prior to recording conversations Aw s uee E3 sf Al Is svi 8 series ies Standard MCL Page 4 of 4 Operating MODE 00 Cal1D tor Default Event Target Name MSG LEFT Day Main NOMSG LEFT GoodBye ESCAPE Day Hain MClass Block GREET DTMF Day Main OPERATOR Operator Page 4 of 4 USER EXIT Day Main DIRECTORY Director 72 Table of Block Types and Descriptions I Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers Targets are active Each Operating Mode is given an unique Number by the system Valid numbers are 01 99 and are assigned in sequence as new Modes are created Pressing ENTER at this field opens a Pointer Mode Target Generator from which an existing Mode Name may be selected or a new name may be entered Entering a new name creates a new Mode with its cor responding Number The Mode Number and Name are associated with the Block s Pointers not the Block itself This allows one Block to route calls to different destinations in different Modes using different Targets for the pointers various Mode references For example the No Answer pointer might route callers to an associate s Extension during the Day Mode but after 5 00 PM it would route them to a Mailbox during Night Mode Pointers set in the
92. gress training They should not be changed without good reason Sound Tolerance Above Amount of sound that can vary upward without breaking cadence Sound Tolerance Below Amount of sound that can vary downward without breaking cadence 1st Silence Tolerance Above Amount the first silence can vary upward from some accepted level without breaking cadence 1st Silence Tolerance Below Amount the first silence can vary downward from some accepted level with out breaking cadence 91 Table of 2nd Silence Tolerance Above Amount the second silence can vary upward from some accepted level with out breaking cadence 2nd Silence Tolerance Below Amount the second silence can vary downward from some accepted level without breaking cadence SVM8DEMO SVM8DEMO e rie Ea fes al swi 8 series STATION Page 3 of 4 Maximum busy sound Answer string Max 1st busy silence No answer stri Max 2nd busy silence Busy string B Max fast busy sound Fast busy string Maximum second sound Blocked string Station Block Maximum second silence Error string Ring type sound length Max typel long silence Max type2 long silence Maximum short silence Minimum long silence Touch Tone Classification i l Page 3 of 4 The fields on this page should not be changed unless you have a good understanding of Call progress technology and conditions Busy Signal Cl
93. han this type 2 are shorter measured in milliseconds This value is assigned during call progress training It should not be changed without good reason Maximum Type 1 Silence Maximum length of silence to be part of a Type 1 ring signal measured in milliseconds This value is assigned during call progress training It should not be changed without good reason Maximum Type 2 Silence Maximum length of silence to be part of a Type 2 ring signal measured in millisec onds This value is assigned during call progress training It should not be changed without good reason Maximum Short Silence Maximum length of short silence to be part of a double ring measured in milliseconds This value is assigned during call progress training It should not be changed without good reason Minimum Long Silence Minimum Length of long silence to be part of a double ring measured in milliseconds This value is assigned during call progress training It should not be changed without good reason 93 Table of Contents Appendix Special Characters Used When Writing Dialing Instructions These characters perform special functions when embedded in any dialing string 94 amp This is a flash hook which is critical for signaling on analog systems The comma is a one second pause The backslash is a four second pause T T tells the port to switch to tone DTMF dialing This is the default W Wait for answer On encountering th
94. he DTMF digit that will cause SVMi 8 to repeat the query and allow the caller to change his response Digit to Confirm Response f this is set to a valid DTMF digit SVMi 8 will automatically play back the response just recorded by the caller then play the exit prompt which should ask the caller to confirm the response by pressing this digit Example Dial 3 to confirm your response or 2 to change it Terminator Digit The digit to enter to indicate the caller DTMF entry is complete This is usually the pound 7 key Escape Digit If the caller presses this key typically sk at any time during the query or exit prompt any response to this query that may have been recorded will be canceled and SVMi 8 will proceed immediately to the Block indi cated by the ESCAPE pointer This will have no effect on responses to other queries recorded during the current call S M8DEMO S M8DEMO ao x ee Ex ef AJ swri s series QUERY SIC page 2 of 3 Operating MODE 00 Default Event Action Typ Gp Target Name I NO ENTRY ESCAPE DISK FULL Query Block NEXT Page 2 of 3 Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers Targets are active Each Operating Mode is given a unique Number by the system Valid numbers are 01 99 and are assigned in sequence as new Modes are created Pressing ENTER at this field opens a Mode Target Generator from which an exist
95. his should be set to the length of the maximum valid entry in this Menu If set greater the SVMi 8 will wait unnecessarily for additional digits to be entered If the caller enters more than the specified number of digits the excess will be carried forward to the next Block Wait for First Entry Digit This is the time in seconds from 0 to 99 that SVMi 8 will wait for the caller to make an entry This timer begins after the last menu prompt has been spoken Wait for Subsequent Digits This is the time in seconds from 0 to 99 that SVMi 8 will wait for the caller to make a subsequent entry This timer begins after the first caller entry digit has been received and resets after each digit pressed by the caller up to the Max Caller Entry value 75 Repeat Prompts if NO ENTRY Indicates the number of times from 0 to 9 the menu prompts are repeated if no entry is made by the caller Retry if INVALID Condition The number of additional attempts that this MENU allows if the caller makes an invalid entry The allowable inputs are 0 9 When retries are exhausted the SVMi 8 will exit the MENU using the lt INVALID gt condition Key Value Append to KEY Register A Y in this parameter instructs SVMi 8 to add the resulting KEY value to the previous KEY value stored in the KEY register The new KEY will only be appended if the search in the current MENU was suc cessful This is useful in applications where the caller is asked to enter DTMF
96. how all calls to the subscribers were handled and their percent ages For example 996 of all calls to subscribers were cases where the subscriber s extension was busy Tot SubsCalls The total number of calls to the subscriber s extensions Caller Hold Time The total number of minutes callers were on hold Message Activity Call Distribution Displays call activity for public callers and subscribers in Mailboxes Reporting Indicates the report period This is the date beginning when the Report Counters were last cleared and ending at the current date Created The date and time the report was actually created Activity The Message Activity types Several different categories are shown Public The first column is the total number of public callers that accessed a particular type of Message Activity The second column is the percentage of public callers out of the total number of callers including subscribers that accessed a particular type of Message Activity Subscriber The first column is the total number of subscriber callers that accessed a particular type of Message Activity The second column is the percentage of subscriber callers out of the total number of callers including pub lic callers that accessed a particular type of Message Activity Totals The total number of all callers that accessed a particular type of Message Activity 19 By Call Code Call Distribution Displays activity by all types Reporting Indicat
97. iginating from a Station NT Forwarded on no answer originating from a Trunk NS Forwarded on no answer originating from a Station TS Manually transferred Station Call TT Manually transferred Trunk Call RC Record Call Request If no CallCode is given or the CallCode does not match any programmed the NEXT pointer is used 82 Table of Query Block Description Query Blocks are used to create a voice questionnaire The SVMi 8 can be configured to ask the caller a series of questions record the caller s voice responses and combine the responses into single or multiple voice message s that is are placed into one or more specified mailbox es Common applications are order entry caller opinion surveys and information requests To send the voice response to more than one mailbox send the response to a list When the mailbox user reviews a message recorded by QUERY Blocks each of the responses is played back in the order it was recorded preceded by a playback prompt if used to identify it The operation can be configured to offer callers the options of playing back changing or confirming their response with DTMF commands or it can be programmed so that it requires no DTMF entries at all When used in conjunction with MENU Blocks sequences can be created which involve both voice and DTMF responses e g Dial 1 to order nails or 2 to order bolts The Operating Modes in the CallDirector section of the Query Bloc
98. ing Mode Name may be selected or a new name may be entered Entering a new name creates a new Mode with its corresponding Number The Mode Number and Name are associated with the Block s Pointers not the Block itself This allows one Block to route calls to different destinations in different Modes Pointers set in the Default Mode stay in effect unless overridden by the same Pointer set in the current Operating Mode SVMi 8 will display Default Mode pointers in a block while viewing pointers in another mode The Default Mode pointers will be grayed out to denote that they are not in the current mode 85 CallDirector Event Pointers To make changes to the Event Pointers highlight the desired pointer and press ENTER to bring up the Target Generator Highlight and open the appropriate Block type from the Target Generator pick list Enter the Group Number Select a new or existing Block and press ENTER Press Ctrl O to review or edit the Block NO ENTRY Pointer The next Block to go to if no response was recorded or if not confirmed and Digit to confirm response is set ESCAPE Pointer The next Block to go to if the caller presses the Escape Digit DISK FULL Pointer The next Block to go to if a system error occurs The most common error condition is that the message storage disk is full NEXT Pointer The next Block to go to after a response has been recorded and confirmed if Digit to confirm response is set This should be the block co
99. ing a Voice Processing Module Removing the Plastic Housing If Applicable Installing the VPM Installing or Removing the Hard Disk Drive Removing the Hard Disk Drive HDD Installing a Hard Disk Drive Installing or Removing a Compact Flash Adapter Removing the Compact Flash CF Adapter Installing the Compact Flash CF Adapter SVMi 8 Set UP with DCS Phone Systems Power Up Procedure Power Up System Programming Inializing the S VMi 8 Testing the Hardware Correct System Shutdown Connecting Optional Equipment Serial Communication PC Connection Local Programming Setting Up the Communications Software HyperTerm File Transfer Remote Programming Parallel Port ID ID In Ie ID Ny IN N 109 lo l l 100 e el b Table of Installing the SVMi 8 Card in the Phone System The SVMi 8 card can be installed in the DCS DCS COMPACT II or iDCS 500 Because the installation instructions are Slightly different for each product please follow the section below that corresponds to your particular DCS product We are aware that in the past many DCS phone systems have been installed outside the recommended environmental limits and seem to work fine When installing an SVMi 8 card it is important to remember that it is a computer much the same as any desktop PC and it is therefore very important not to exceed these environmental limits Inst
100. ing block or cre ate a new block Press Ctrl 0 to review or edit the selected block NEXT Pointer The next block to go to after an announcement has played This may only be another announcement If left blank this announcement is the last to play unless a wild card digit was used to select a list of announcements to play see the Audiotext Librarian which is used to control Announcement Blocks Once the last announcement has played control returns to the audiotext AudioText Librarian Description This provides the control for Announcement Blocks The Audiotext Librarian controls all the prompting and parameters used when recording and playing back announce ments This information includes the allowed length of the message and the number of days it will be retained The Audiotext Librarian Block is used in conjunction with a Menu Block to disseminate information This block does not contain pointers to announcement blocks To play an announcement block a menu is used to collect digits from the caller that match the number of the announcement block and then the menu block passes control to an Audiotext Librarian The Audiotext Librarian calls the announcement that matched the digits entered by the caller There is no limit to the number of Announcement Blocks a Librarian may manage Also an individual Announcement Block may be accessed through different Librarians This is useful for setting different control conditions for the per son
101. is character SVMi 8 will monitor the line for an answer from the called station before dialing any additional characters If no answer is detected within 6 ring back cycles or 3 busy cycles the call will be recalled The semicolon is wait for dial tone The SVMi 8 will wait up to twelve seconds for dial tone before dialing any additional characters If no dial tone is detected the call will fail This is useful in environments that may have a shortage of resources such as a limited number of trunk lines or DTMF receivers K Stands for key value and causes the SVMi 8 to insert the ID number of the last Extension block Mailbox Block or Menu Block input into a dial string di This is an instruction to dial in band It is used only in the pager suffix string and is present to prevent conflicts with in band and out of band signaling A This stands for the Extension Blocks Account code H Operate the hookswitch If on hook go off if off hook go on
102. ith the Block s Pointers not the Block itself This allows each Block to route calls to different destinations in different Modes using different Targets for the pointers various Mode references For example the No Answer pointer might route callers to an associate s Extension during the Day Mode but after 5 00 PM it would route them to a Mailbox during Night Mode Pointers set in the Default Mode are always in effect unless the same Pointer is set in the current Operating Mode SVMi 8 will display Default Mode pointers in a block while viewing pointers in another mode The Default Mode pointers will be grayed out to denote that they are not in the current mode CallDirector Event Pointers To edit any Event Pointer press ENTER to bring up the Target Generator Highlight and open the appropriate Block type Select a new or existing Block and press ENTER Press Ctrl O to review or edit the Block MSG LEFT Pointer This is the Block that the SVMi 8 will pass control to if the caller leaves a message The target block allows the caller the option of returning to the beginning of the application or may send the caller to the Bye block if the organization does not want to give the caller additional options NOMSG LEFT Pointer This is the Block that the SVMi 8 will pass control to if the caller does not leave a message The target block may allow the caller the option of returning to the beginning of the application or sending the caller
103. k are used to provide the flexibility to handle calls differently for various modes of operation typically at different times of the day The CallDirector uses Event Pointers to pass control of the call SVM8DEMO SVM8DEMO estes xr eres A Ly e LEE TEMPLATE QRY Page 1 of 3 Query pmt Repeat query eh Ide uM 0071 Repeat exit Error pmt O 5 Auto replay Invalid pmt Last query Header pmt Query Block Page 1 of 3 Take input from Digit to play back response Digit to change response Maximum caller response Digit to confirm response Wait for voice response Terminator digit Wait for DTMF response Escape digit Query The name of this block A Block name can be any alphanumeric string up to 16 characters long including spaces A Block name may not be the same as another Block name Query Script To review or edit prompt text highlight the desired field and enter the four digit prompt number unless it has already been entered Press Ctrl O to bring up the Prompt Text Generator Edit the prompt text as necessary Query Prompt This prompt requests a voice response to be recorded by the caller It is followed by a short tone signal that indicates that the system is recording Valid entries are 1000 9999 with blank indicating say nothing Example Please speak your name at the tone beep 83 Exit Prompt This prompt is given after the response has been recorded It may
104. k to route calls to different destinations in different Modes using different Targets for the pointers various Mode references For example the Invalid pointer might route callers to an operator s Extension during the Day Mode but after 5 00 PM it would route them to a Night Options Menu during Night Mode Pointers set in the Default Mode stay in effect unless overridden by Pointers set in the current Operating Mode SVMi 8 will display Default Mode pointers in a block while viewing pointers in another mode The Default Mode pointers will be grayed out to denote that they are not in the current mode 76 Table of Block Types and Descriptions I INPUT from This is a display only field referencing what Input Source this Menu is using See Input From Event Pointer To make changes to the No Entry Invalid and Faxcall Pointers highlight the field and press ENTER to bring up the Target Generator Highlight and open the appropriate Block type Select a new or existing Block from the Target Generator pick list and press ENTER Press Ctrl O to review or edit the selected Block Note that the Page 3 Menu Block provides space to add Event Pointers as they may be needed NO ENTRY Pointer The Block that the SVMi 8 will execute next if the caller makes no entry in this MENU INVALID Pointer The Block that the SVMi 8 will execute next if the caller has made too many invalid entries deter mined by Retries allowed or a search on a valu
105. l A complete back up of all files Newer Only the files that have changed since the last back up Destination Drive Select the destination drive C This will perform a back up and save the files on the local drive This is useful if you are making program ming changes and think you may need to restore older files in case of a mistake 14 Table of HOME Contents System Main Menu l D This will perform a back up and save the files on the Zip drive connected to the SVMi 8 parallel port Starting the File Transfer Press Ctrl W AFTER THE FILE BACK UP PRESS THE RED RESET BUTTON ON THE SVMi 8 TO RESTART THE SYSTEM m RESTORE File Selection Dialog The System Administrator can select the type of files to transfer Type of Backup This is not available on a Restore since the file list was predefined by the back up operation Files to be Included Select the file spec Choices are All A complete back up of all files Newer Only the files that have changed since the last back up Destination Drive Select the destination of the drive containing the backup data The data will always be written to the correct location on the C drive C This will perform a restore from the back up files located on the local drive D This will perform a restore from the back up files located on the Zip drive connected to the SVMi 8 parallel port Starting the File Transfer Press Ctrl W to begin the file tran
106. l support call General Information This is an information only page SE 8l xi w rise Ex efe Al svmi 8 series System Wide Parameters Page 1 of 3 The SVMi 8 Release 2 0 VO Dec 6 2001 07 35 58 001 07 35 58 4 25x80 EN 7 775 L 12 55 00 B System Wide Parameters Page 1 of 3 Table of System Timers S M8DEMO SVM8DEMO alele fe Screen timeout Clock adjustment Daily main System Wide Parameters Min recorded length Page 2 of 3 Minimum ring off Dial tone trim size i Detect on leading edge Use 32 Kbit s rate Subscriber default OOOO Detect on leading edge H Minimum DTMF duration System admin DTMF cutout period Application admin Outbound DTMF duratio Subscriber admin Outbound DTMF gap len Screen Timeout This is the time before the administration screen will revert to the port status screen Daily Maintenance Time This is the time when SVMi 8 performs routine daily maintenance Daily maintenance will save the system tables and perform message purging Voice Mail or Announcement features Inputs must be speci fied in 24 hour time The default setting is 3 00 AM Maintenance will not occur until a Itis after the daily maintenance time and b 23 hours have elapsed since startup or the last daily maintenance interval Additionally the system will perform an orderly reset after approximately 240 days of operation right after daily main tenance Syste
107. ll as all messages and prompts The amount of stor age time on the hard disk is determined by the size of the drive measured in Mega Bytes MB The memory unit consists of a Hard Disk The current size of this memory is about 100 hours The memory for the SVMi 8 card is available only from SAMSUNG The Hard Disk Drive can be removed or replaced in the event of a problem or upgrade It is held in place on the SBC by 4 screws The Hard Disk Drive is connected to the SBC with a ribbon cable Note that the connector on the Hard Drive has 4 extra pins on the end of the connector Do not use these pins MEMORY ALTERNATE The design of the memory interface allows for additional memory formats Compact Flash to be included in this design Contact SEC for availability VOICE PROCESSING MODULE VPM IMPORTANT NOTE The VPMs used in this product appear very similar to the VPMs in our previous CADENCE product but they are not interchangeable If the VPMs are not labeled with the letters SEC they will not work in the SVMi 8 product The VPM is used to flf Po A A i Au i Ai Ai A Ps Po P A P Pe m Move the digital speech and fax information between the SVMi 8 system and the phone system m Generate and detect DTMF m Record and play back speech gt LLITTEEHO x E 2 Without at least one VPM the SVMi 8 will not work Each VPM has 4 channels This means that for each VPM installed up to four simultaneous callers can be connec
108. ll display Default mode pointers in a block while viewing pointers in another mode The Default mode pointers will be grayed out to denote that they are not in the current mode Each Operating Mode is given an unique number by the system Valid numbers are 01 99 and are assigned in sequence as new modes are created Pressing ENTER at this field opens a Pointer Mode Target Generator from which an existing mode name may be selected or a new name may be entered Entering a new name creates a new Mode with its corresponding Number The mode number and name are associated with the block s pointers not the block itself This allows one block to route calls to different destinations in different modes using different Targets for the pointers various mode refer ences Template Blocks To simplify creating multiple blocks of a given type SVMi 8 provides a template for each type of block Templates have default values preset for many of their parameters You may change these defaults and save the modified Template or by using the Save As option create a new block of that type while preserving the original template Each time a block is created it will be initialized with the parameter values which are set in the template This is par ticularly useful when building mailbox and extension blocks for subscribers where many of the parameter settings will be uniform from subscriber to subscriber 27 Block Types and Descriptions Announ
109. lter duration Page 2 of 4 Busy cycles for busy Silence filter durat Sound tolerance Sound tolerance 1st silence tol 1st silence tol 2nd silence tol After loop current dro 2nd silence tol The fields on this page should not be changed unless you have a good understanding of Call progress technology and conditions Initial Delay Before Listening The delay after dialing before monitoring call progress events measured in milliseconds Before Testing Loop The delay after dialing before looking for a loop current drop measured in milliseconds Ring And Busy Counts Initial Rings To Ignore The number of initial ring signals to ignore before monitoring call progress Rings For No Answer The number of initial rings to count before assuming no answer Busy Cycles For Busy The number of extra cycles to monitor if detecting busy less than 0 is OK f e 1 90 Table of Block Types and Descriptions I Maximum Sound And Silence Continuous Noise The maximum continuous noise before assuming an error measured in milliseconds This value is assigned during call progress training It should not be changed without good reason Continuous Silence The maximum continuous silence before assuming an error measured in milliseconds This value is assigned during call progress training It should not be changed without good reason Delay Before Returning After Loop Current Drop Delay after a loop current drop before dete
110. m Passwords Subscriber Default Password The digits used as the default settings for extension and mailbox passwords The digit input may be from 1 to 8 digits When a mailbox or extension password is reset this is the value that the pass word will be reset to The default setting is 0000 System Admin This effects both the GUI and the TUI With the GUI Graphical User Interface this password gives the administrator access to all parameters It is the highest level password and enables the administrator access to shutting the system down With the TUI Telephony User Interface this password along with the remote login pro cedure gives the administrator access to recording system prompts and overriding the scheduling by engaging a specific mode Application Admin This works with the GUI only and denies access to only three areas System Wide Parameters Exit SVMi 8 and Port Activity This is typically given out to an administrator s assistant Though accessing the sys tem with this password could still allow the user to damage the application they would not be able to shut down the System or change the passwords Table of HOME Contents System Main Menu l Subscriber Admin This effects only the GUI and allows access only to the following Subscriber List Display User Log and Status Screen Voice Files Min Recorded Length This parameter sets the minimum record time that is to be considered valid It is specified in hundredths of s
111. me period specified by this parameter If the tone remains valid during this time it is con sidered to be a valid caller entry and playback is stopped If the tone becomes invalid while playback is temporarily suspended it is considered to be Talk Off and playback is resumed This value is expressed in hundredths of a sec ond The default is 1 10 ms Note This parameter has no effect during recording Outbound DTMF Duration This parameter controls the duration of tones dialed by SVMi 8 Tone Duration sets the duration of each tone dialed This value is expressed in hundredths of a second The default is 8 80 ms Outbound DTMF Gap Length These parameters control the duration of tones dialed by SVMi 8 Inter Digit Time sets the time between dialed tones This value is expressed in hundredths of a second The default is 8 80 ms Multilingual Voice Prompts Support The Multilingual Voice Prompt Support page shows a list of all installed languages Languages are defined by Language and Locale or dialect The two fields on this page that you can edit are SVM8DEMO SVM8DEMO A x aee ES A System Wide Parameters Page 3 of 3 ME English American Key Code The key code is the digit entered by the caller and used by the SVMi 8 to identify a language selection This key code is used in a language selection menu that must be built specifically for your application Default System Language This sets the default operating la
112. meet the demands of the Wl sophisticated voice mail user without sacrificing simplicity wll The SVMi 8 may act as an Auto Attendant system only a Voice Mail System only or ll us both Out of the box the SVMi 8 can handle 4 calls simultaneously It can be easily TUI upgraded to handle up to 8 calls simultaneously ull No external line or power connections are necessary these are accomplished QUAL directly through the phone system ml K At the time of this writing the memory capacity is about 100 hours although as II ES time goes on improvements in technology will allow for changes in storage time LTD E on The SVMi 8 s modular design allows it to be expanded to add voice ports as need TM ed Only one SVMi 8 card can be installed in a system do not use other voice mail LL T system in combination with the SVMi 8 am L Auto Attendant The SVMi 8 Auto Attendant works by automatically answering calls and playing a custom greeting to the caller along with some dialing instructions The caller may then press digits on the keypad to direct the call to the appropriate person or department The SVMi 8 Auto Attendant replaces or works in conjunction with your system operator by answering calls with a pre recorded greeting and offering the caller several possible dialing options including dialing another extension number transferring to an operator accessing pre recorded information or connecting to voice mail Voice
113. n Days The number of days from 1 to 999 that the SVMi 8 will retain an announcement if it is not played Plays The maximum number of times an announcement will be played before being automatically erased If set to zero there is no limit on the number of times played Refresh When this parameter is set to Y the announcement s played during the call session will have the reten tion time reset to the value set in the Retention Days parameter of this Audiotext Librarian If this parameter is set to N the announcement retention time is controlled by the retention time in the announcement 32 Table of EIE a s ee ES ef Al swmi 8 series Ape a Standard AXL Page 2 of 2 Operating MODE 00 cal1D Default Action Typ Gp Target Name L ji NEXT Night Main Menu NO DATA Night Main Menu G 1 ESCAPE Night Main Menu AudioText Librarian NO ENTRY GoodBye USER EXIT Night Main Menu Page 2 of 2 Open Audiotex Announcements Operating Mode This is used to select an operating mode for programming the mode specific pointers Examples of operating modes are Day Night or Holiday This field does not set the operating mode for the system that is done in the schedule table This selection allows you to program different destinations called event pointers for each mode Press ENTER on this field and all the mode blocks will be displayed Choose the mode for which you would like to program If y
114. nations in different Modes using different Targets for the pointers various Mode references For example the Message Left pointer might route callers to an operator during the Day Mode but after 5 00 PM it would route them to a Bye block Pointers set in the Default Mode are always in effect unless the same Pointer is set in the current Operating Mode SVMi 8 will display Default Mode pointers in a block while viewing pointers in anoth er mode The Default Mode pointers will be grayed out to denote that they are not in the current mode CallDirector Event Pointers To edit any Event Pointer press ENTER to bring up the Target Generator Highlight and open the appropriate Block type Select a new or existing Block and press ENTER Press Ctrl O to review or edit the Block MSG LEFT Pointer This is the Block that the SVMi 8 will pass control to if the caller leaves a message The target block allows the caller the option of returning to the beginning of the application or sending the caller to the Bye block if the organization or individual does not want to give the caller additional options NO MSG LEFT Pointer This is the Block that the SVMi 8 will pass control to if the caller does not leave a message or if this is an announcement only mailbox The target block may allow the caller the option of returning to the beginning of the application or sending the caller to the Bye block if the organization or individual does not want to give the
115. nd is intended to simplify the installation As the cursor is placed on different fields the data will be shown in different colors YELLOW You may type new data in the selected field GREEN This indicates that the data represents a Block You may press the ENTER key to select a different block or you may press Ctrl O to Open the block beneath the cursor This non linear method of navigation is extremely flexible as you can easily follow the path of any call To return to the previ ous block in this path press Ctrl R DTMF System Administration Some System Administration functions can be accessed by calling the SVMi 8 from a touch tone phone These administrative functions allow the System Administrator to a Edit System Prompts b Edit add and remove Subscribers C Change the Operating Mode Day Night etc Accessing DTMF System Administration To access the DTMF System Administration mode 1 Call the SVMi 8 and from the Main Menu press the key followed by 3 zeros If you are answered by a prompt to enter your password you are in a mailbox and must first press sk to reach the Main Menu 2 When prompted enter the administration password specified in the System Wide Parameters You will be pre sented with the System Administration M enu Programming Methods l Edit System Prompts This allows you to create or edit system prompts m Call the SVMi 8 and access the System Administration Menu m Press 1 t
116. necessary parameters used in the subscriber s directory list EClass Block This is a class of service block for extensions and contains additional permis sions that apply to all extensions in this class Extension Block Represents the subscriber to a caller Houses subscriber s settings personal greetings and call coverage controls such as call blocking and screening Contains Caller Option Processor and Designated Location facility for routing callers to subscriber s current telephone regardless of physical location Multiple subscribers each with their own Extension Object can effectively share a single telephone List Block Delivers recorded voice message to a list of mailboxes May contain other lists as members Mailbox Block Receives records sends and stores multimedia messages Contains default personal greeting name and password for the subscriber This block contains all the parameters for the mailbox including pager and cell phone notification One usually exists for each phone on the system MClass Block This is a class of service block for Mailboxes and contains additional permis sions that apply to all Mailboxes in this class Menu Block Speaks prompts to caller and routes on Input from caller entry The Auto Attendant Main Menu is an example of a menu block Mode Block Answers incoming calls for assigned port s by mode as assigned in the Schedule Table Collects and stores CallData in appropriate call session Mem
117. ng Mode Indicates the Mode Name and Number for which the displayed Block Pointers Targets are active Each Operating Mode is given an unique Number by the system Valid numbers are 01 99 and are assigned in sequence as new Modes are created Pressing ENTER at this field opens a Target Generator from which an existing Mode Name may be selected or a new name may be entered Entering a new name creates a new Mode with its cor responding Number The Mode Number and Name are associated with the Block s Pointers not the Block itself This allows one Block to route calls to different destinations in different Modes using different Targets for the pointers various Mode references For example the No Answer pointer might route callers to an associate s Extension during the Day Mode but after 5 00 PM it would route them to a Mailbox during the Night Mode Pointers set in the Default Mode are always in effect unless the same Pointer is set in the current Operating Mode The SVMi 8 will dis play Default Mode pointers in a block while viewing pointers in another mode The Default Mode pointers will be grayed out to denote that they are not in the current mode CallDirector Event Pointers To edit any of the event Pointers press ENTER to bring up the Target Generator Select and open the appropriate Block type from the Target Generator pick list Choose a new or existing Block of that type Press Ctrl O to review or edit the chosen Block Translation
118. ng to deactivate the service in the future The Until Scheduling options are a number of hours 1 to 9 the end of the current business day the beginning of the next business day a day of the coming week Monday through Sunday a specific date hour and minute or until further notice Urgent Messages Messages left by and for subscribers may be flagged as Urgent Urgent messages are played first and notification may be configured to only alert you for these urgent messages Volume Control The SVMi 8 supports two message playback volumes This allows you to hear the message in a convenient manner You can press 77 during message playback to toggle between two volume levels ADMINISTRATION FEATURES Activity Display While the SVMi 8 system is running a connected administration terminal will show useful statis tics about the system Number of calls average calls per week number of times all ports were busy total messages and space available Administrators Mailbox The designated system administrator can perform many routine activities from their mail box by using the System Administration Special Menu These activities include adding and removing mailboxes changing prompts and switching modes of operation Auto Delete Subscribers Unused subscribers are automatically deleted after a programmable period of disuse This prevents unauthorized users from High J acking unused mailboxes Automatic Setup When the SVMi 8 is first installed
119. nguage of the system By default this is American English but can be changed to any installed language Note All language selection is based on the order of the defined languages in this screen If the languages are to be re ordered added to or changed then it should be done first before any mailbox language options are set 10 Voice Studio To access the Voice Studio from the System Main Menu select VOICE STUDIO and press ENTER The Voice Studio is an utility for recording custom prompts and announcements A series of dialog screens will lead you through setting up your system for recording You will be asked the following questions The Telephone Extension The telephone extension number to use Enter your extension or telephone number that the SVMi 8 will call to set up a recording session Typically this will be a conveniently located station on the system Leave the telephone number blank to review the prompt or announcement text only Prompt or Announcement Two studios are available to choose from Select either Prompt P or Announcement A SVM8DEMO SVM8DEMO Voice Studio Prompt Recording Studio Language This is a language option You may select from any installed language and from that point on the Voice studio will interact with that language Code This is the code for the language actually it represents the directory in which the Language is installed It is a memo field only and can not be changed P
120. nnect to this card On the front of the card there are two connectors The use of these connectors is optional and it is not necessary to have anything con nected in order for the SVMi 8 to run The Serial Interface This can be used to connect a modem or PC and provide local or remote PC based administration The connector is called SIO The Parallel Interface This is used for data transfer or database back up The connector is called PIO The only purpose for this connector is for system file transfer Back up and Restore SVMi 8 is designed to back up and restore data to an lomega Zip drive We recommend this method because all the necessary drivers are pre installed on the SVMi 8 Reset Button The red button marked RST is the reset button Pressing this will immediately restart the SVMi 8 system It will disconnect any calls in progress Pressing the RESET button during operation will disconnect all callers and immediately restart the SVMi 8 This should only be used as directed Pressing this button when the system is performing Disk I O could result in data loss or file corruption Immediately after plugging in the SVMi 8 card and turning the phone system power switch ON you MUST press this button to initialize the SVMi 8 This button should not be pressed if the SVMi 8 is actively processing calls Table of Contents Back Plane Connector This is the connector to the phone system LED Indications There ar
121. nother extension or leave a message Allowable inputs are Y for yes or N for no The enabled field shows if this option is currently set This setting must be Y to allow a subscriber to set this greeting This option can only be set by the subscriber if the extension has Greeting type of Basic Find Me Allowed Find Me is a feature that may be programmed by the subscriber as a high priority call connection method When this feature is set the SVMi 8 will begin to dial the first 5 numbers in your stored number list until you are reached The enabled field shows if this option is currently set Scheduling Each subscriber if allowed by setting this parameter to Y may define a weekly availability schedule This schedule is used to automatically select a day or night greeting to play to callers During the time a subscriber is according to this schedule available the call will be transferred to the extension blocks dial number and the no answer greeting will play if recorded If the subscriber is not available according to this schedule the call will be transferred to the extension blocks dial number and the extension night greeting will play if recorded Blocks Auto Night Intercept This feature only affects subscribers who are using an availability schedule this must be allowed by a System Administrator When the intercept feature is set and the subscriber is unavailable callers will not be transferred to the subscriber s
122. ns Mailboxes and Announcements searched in that order File This type of action provides for a large amount of Input values for a specific M ENU be stored in a database which is accessed at the time the MENU is executing It directs SVMi 8 to search the specified data base file located in the DTA directory of the hard disk for a match to the INPUT value The two types of data files are POINTER files and SDF files that have the filename extensions of PTR and SDF respectively These are used in applications that would otherwise require a very large number of individual event pointers to be programmed in a MENU Block Pointer files PTR are simple text files which may be produced on a word processor Each line of a pointer file appears and acts exactly like a pointer on the SVMi 8 screen This operates as an extension to the event pointers on the MENU Block Also a single pointer file can be used for more than one MENU Block System Data Format SDF files are a universal form of computer generated files They are composed of individual fixed length records of ASCII characters terminated by carriage return and line feed characters When SVMi 8 reads this type of file it treats each record as if it was a translation pointer The following is the record layout specification Record length 22 characters Field layout Offset 0 Width 10 Left adjusted padded with spaces acts as the search value Offset 10 Width 10 Left adjusted padded with
123. nsion Block However it may be a DIAL Block or Extension Block if messages are to be taken by a secretary or separate voice mail system SVMi 8 will ignore this pointer if the lt MSG gt pointer is set in the Extension Block OPTIONS Pointer When a transfer to an extension results in a busy or ring no answer condition the caller is given choices such as To leave a message press 1 to hold press 2 or for additional options press 3 This pointer deter mines the MENU Block which control will be passed to if the caller presses the digit for additional options OPERATOR Pointer This is the Block control is passed to if the caller presses 0 for the operator while listening to To leave a message press 1 to hold press 2 or for additional options press 3 ESCAPE Pointer This is the Block to go to if a public caller presses the escape digit 46 Table of NO ENTRY Pointer This is the Block to go to if no entry is made within the ECLASS Block when prompted INVALID Pointer This is the Block to go to if an invalid entry is made within the ECLASS Block when prompted QUE FULL Pointer The next Block to go to if the number of callers allowed to hold in queue is exceeded See Max in hold queue parameter in the MODE Block SVMi 8 will ignore this pointer if the lt QUE FULL gt pointer is set in the Extension Block USER EXIT Pointer The next Block to go to if a subscriber presses star to exit from their extension administra tion menu It
124. nt to the sales fax machine but in a menu offering choices for the finance depart ment a fax tone would be sent to the finance fax machine Flexible Numbering Plan An organization can assign an extension a mailbox or an announcement to any identifi cation number from one to ten digits All of these resources can share the same identification numbering plan with out conflict For example an organization can have in one SVMi 8 system an extension numbered 123 a mailbox numbered 123 and an announcement numbered 123 In addition the SVMi 8 can distinguish between variable length identification numbers beginning with the same digit such as extension number 1 or 12 or 1234567890 Keyset Display and Soft Key Support If you have a display keyset the number of new messages will be displayed on it The display will also echo many of the options available You will be able to negotiate through the SVMi 8 menus using the keyset display and the soft keys below the display to respond to the prompts MOH Supply Music or announcements may be recorded in the SVMi 8 memory and used by the phone system for Music On Hold The recorded announcement or music will play in a continuous loop and may be used to provide custom on hold announcements or promotional messages Multiple Mailbox Support The SVMi 8 can in principle support up to 1000 mailboxes although obviously the 8 port hardware places practical limits on the system according to the individual system
125. ntaining the next question S M8DEMO S M8DEMO w d tisse a ef A SS ME TEMPLATE QRY 3 3 Activity 9 26 01 WOR 12 20 01 t 0 0 0 Query Block Page 3 of 3 Activity Calls SVMi 8 shows the total number of calls this Block has processed during the period specified in the following range From To Indicates the period from the date when the Report Counters were last cleared till the current date Applies to all call counts in this report Abandoned The number of callers who hung up during the time they were connected to this Block prior to com pleting the Block s function and what percentage of the total calls this number represents No RESPonse The number of callers who did not record a response or make any entry while connected to this Block and what percentage of the total calls this number represents ESCAPE Count The number of callers who pressed the Escape digit while connected to this Block and what per centage of the total calls this number represents 86 Table of HOME Contents Block Types and Descriptions l ERROR Count The number of calls processed by this Block which encountered a condition which SVMi 8 could not recognize or were terminated due to a processing error and what percentage of the total calls this number repre sents NEXT Count The number of calls processed by this Block during which the Block completed its function and the caller was passed to the Targe
126. nu Control is passed to the block specified by the USER EXIT pointer Allowable digits are 0 9 and 40 Table of S M8DEMO S VM8DEMO e Eie al fes Al ie LEE Standard ECL Target herald prompt Maximum hold queue size Forward herald prompt Maximum hold time in minute Blind xfer prompt Require input every Nth EA Monitored xfer prompt Retry interval in seconds Find Me xfer prompt Eclass Block call screening No digit hold prompt No answer prompt No digit continue holdi pisip Page 2 of 5 ITEMS 0715 Announce hold interval prompt Blocked prompt Error prompt Use PBX hard hold R Monitor ISSI during hold interval f Accept call H Redirect call 2nd Reject call I T Record call RT Greeting Transfer Prompts Target herald Prompt The prompt that plays during a transfer By default this is transferring to Forward herald Prompt The prompt that plays when a call is forwarded By default this is forwarding to Blind transfer Prompt The prompt that plays during a blind transfer By default this is one moment please Monitored transfer Prompt The prompt that plays during a monitored transfer By default this is Please hold while connect your call Find me transfer Prompt The prompt that plays during a find me operation By default this is Please hold while locate your party Call Screening Prompt The promp
127. o a caller entry or for a particular pointer SVMi 8 follows a consistent sequence MENU Blocks require a more elaborate search than other Blocks However the pattern is consistent It looks for the most specific match A direct digit match on an INPUT value takes precedence over a wild card match Also a wild card pointer with a lesser number of characters will precede one with a greater number A match on a pointer in the current mode of operation takes precedence over a pointer in Default mode MENU Blocks search and give precedence in the following order Translation pointers Other Pointers Extensions Mailboxes Announcements Action Column Options Goto Specifies the next Block to execute if the caller s entry matches the INPUT value Pass Password then Goto Used only with MENU Blocks A password pointer is used to restrict access to a target Block by requiring the caller to enter a password code before passing control to the target block Translations Translates caller entry telephone system or network integration information to the translated value specified SVMi 8 then searches for a match using the translated value Search Used only with MENU blocks This type of ACTION uses the INPUT value to search a specified range of block types to find a Block with a Number that matches and then passes control to the block More than one Block type may be searched at one time Valid block types to be searched are Extensio
128. o edit system prompts m Follow the spoken instructions to edit system prompts gt t the very least you will probably need to create the following Day Greeting Prompt 1001 Night Greeting Prompt 1002 Holiday Greeting Prompt 1003 Emergency Bad Weather Greeting Prompt 1004 Only prompts above prompt 1000 may be recorded using the DTMF System Administration To record prompts lower than 1000 system prompts you must use the Voice Studio Administration Tool NOTE When a prompt has been recorded sometimes there is some ambient noise at the front or back that needs to be trimmed Press 4 and select trim mode You may now clip small amounts of noise from the front or back of the voice prompt Repeatedly press 1 or 2 to trim small amounts from the front or back until the prompt sounds Clean Subscriber Administration This allows you to add and delete subscribers m Call the SVMi 8 and access the System Administration M enu m Press 2 for subscriber information m Follow the spoken instructions to create or delete subscribers Manual Mode Selection This allows you to change the operating mode of the SVMi 8 You may select a specific mode as long as it has been defined as a mode block or you may select automatic scheduling Changes to a specific mode will remain in effect until you manually change it back to automatic scheduling You may select a mode for each port in the system Call the SVMi 8 and access the Sys
129. o remind them of the digit selection Hold Controls Max Hold Queue Size The maximum number of callers allowed to hold in queue while waiting to be transferred to a WorkGroup member Once this parameter is exceeded the SVMi 8 will look to the Que Full or Expand event pointer to determine what action to take Allowable inputs are 1 to maximum number of ports installed Max Hold Time in minutes The maximum amount of minutes the caller will hold in queue while waiting to be transferred to a WorkGroup member Once this parameter is exceeded SVMi 8 will look to the Que Full or Expand event pointer to determine what action to take Allowable inputs range from 1 to 99 minutes Require Input every Nth try This allows the caller to remain on hold for a busy extension without pressing the hold digit for each retry interval This parameter specifies the number of retry intervals that the caller is not prompted to enter a digit to indicate they wish to continue holding Allowable entry for this parameter are 1 99 If this parameter is set greater than 1 the SVMi 8 will default to hold on a busy condition if the caller makes no input on the first busy Retry Interval in seconds This is the maximum number of seconds from 1 to 99 SVMi 8 waits when a caller elects to hold before re trying the extension Hold Prompts No digit hold Prompt The prompt that plays during caller hold options By default this is If you would like to hold please stay
130. o replay the announcement and does not enter anything 33 USER EXIT Pointer The next block to go to when the administrator is done recording an announcement It is rec ommended that the named block be the MENU Block that control was transferred from to allow the administrator to record another announcement Open Audiotext Announcements Open Audiotext Announcements This field is a navigation facility Press ENTER to bring up the Target Generator then select and open any Announcement Block from the Target Generator pick list Bye Block Description The BYE Block is very simple Its purpose is to say good bye to the caller disconnect the call and free the port The only parameter is the prompt to be spoken before disconnecting There is only one bye block available in the SVMi 8 but additional Bye blocks can be added IBi xi Aw russe fes al IM 9 26 01 WH 12 20 01 12 20 01 Bye Block Page 1 of 1 Bye The name of this block A block name can be any alphanumeric string up to 16 characters long including spaces A Block name may not be the same as another Block name MBX EXT or LIST Numbers may not be dupli cated within the same group Prompt The number of the prompt that the SVMi 8 speaks before disconnecting the caller Allowable inputs are 0001 9999 with blank indicating say nothing Press Ctrl4O at this field to review or edit the prompt text 34 Table of Directory Block Description A Direc
131. o to the next Block specified by lt Pub Msg gt Record Silence Time Out This is the amount of time in seconds that SVMi 8 will listen to caller silence before assuming the caller has stopped talking Digit for Operator Assistance The Operator digit when defined allows the caller while listening to the subscribers personal greeting or recording a message to press a specific digit to transfer to the operator defined by the OPERA TOR pointer Digit to Skip Greeting The digit to skip the greeting when defined allows the caller while listening to the sub scribers personal greeting to enter a specific DTMF digit to skip the greeting and enter record mode Digit to Escape The ESCape digit controls the following functions when using a mailbox 1 In the mailbox public mode if entered while the mailbox greeting is being played or any time prior to the caller beginning to speak the message is canceled and SVMi 8 exits the mailbox using the lt PUB ESC gt pointer If entered after the caller begins it will terminate the recording just as with any other DTMF tone 2 Used to exit from the opening menu of the mailbox or List box user mode SVMi 8 will use the lt USER EXIT gt pointer to determine where to go next 3 In the mailbox or List box user mode the Escape digit is generally used as a cancel key to abort the current operation and return to the previous one Note Escape digit and Admin digit should not be set to the same digit
132. ock and the EClass block associated with it SVMi 8 will not present the caller the option to leave a message in the event of a busy or no answer for this extension Note The MESSAGE Pointer may also be specified in the associated ECLASS Block However the MESSAGE pointer in this Extension Block will take precedence Options This pointer is reached because the Eclass page 1 of 5 assigned a specific digit to options and allowed the feature for at least one call condition The extension block page 3 of 5 will then show that Other Options has been assigned to that digit On this Call Director page you may assign any destination to this options pointer This is used if a subscriber wants to offer callers the option to press a certain digit to route to an audiotext system list of departments to transfer to or any other condition that may be programmed in the SVMi 8 SVMi 8 goes immediately to the designated Target Block It will not prompt the caller prior to doing this Operator Pointer This pointer is reached because the Eclass page 1 of 5 assigned a specific digit to operator and allowed the feature for at least one call condition The extension block page 3 of 5 will then show that Operator has been assigned to that digit On this call director page you may assign any destination to this operator pointer SVMi 8 goes immediately to the designated target Block It will not prompt the caller prior to doing this Escape Pointer This
133. of all calls received on a specific port Minutes The total connect time in minutes of all calls on a specific port 20 Table of aul Port Utilization by Port Number A listing of the ports and the percentage of calls handled by each port represented by a bar chart By Day of Week Port Utilization Displays call activity by day of week Reporting Indicates the report period This is the date beginning when the Report Counters were last cleared and ending at the current date Created The date and time the report was actually created Calls The total number of calls that came in on a specific day of the week TC The percentage of all calls received on a specific day of the week Minutes The total connect time in minutes of all calls on a specific day of the week Port Utilization by Day of Week A listing of the days of the week and the percentage of calls handled by each day represented by the bar chart Exit to Previous Menu Port Utilization Returns to Main Menu 21 Table of Site Information This screen menu allows the System Administrator access to helpful information about the site in which the SVMi 8 is installed This information becomes very useful long after the system installation has been completed These are only memo screens but it is recommended that these screens be filled out for all sites Having a record of all port connections helps make trouble shooting easier if it becomes necessary Stat
134. om previous blocks The origin for these digits are determined by the contents of the input FROM field A question mark may be used as the INPUT value to apply to a set of caller entries An INPUT value of lt 2 gt will match any 3 digit entry beginning with the digit 2 An INPUT value of 4 57 will apply to all 4 digit entries beginning with the digit 4 ending with the digits 57 and having any value in the second digit The Wild Card is placed in the INPUT value to indicate that any digit entered in that position will qualify as a match The character may also be used in a translation to indicate that the translated value should include the character which is in the position of the corresponding in the pointer INPUT value A dot is used in the translation value to indicate that the corresponding in the INPUT value should be discarded When searching for a match to a caller entry or for a particular pointer SVMi 8 follows a consistent sequence MENU Blocks require a more elaborate search than other Blocks However the pattern is consistent It looks for the most specific match A direct digit match on an INPUT value takes precedence over a wild card match Also a wild card pointer with a lesser number of characters will precede one with a greater number A match on a pointer in the current mode of operation takes precedence over a pointer in Default mode 71 Action Column When searching for a match t
135. on the line No digit continue holding prompt The prompt that plays during caller hold options By default this is To continue holding please stay on the line Announce hold interval Prompt The prompt that plays during caller hold options By default this is I will try that extension in a moment 42 Table of On Hold Information Messages Announce Hold Position The system will advise the caller of his position in the hold queue when selecting to hold for a busy extension there are two parameters for this feature 1st The Hold position will be played when the caller first begins to hold 2nd The Hold position will be played each time the SVMi 8 attempts to connect the call Announce Hold Time The system will advise the caller of the average hold time when selecting to hold for a busy extension if this parameter is set to Y There are two parameters for this feature 1st The Estimated hold time will be played when the caller first begins to hold 2nd The Estimated hold time will be played each time the SVMi 8 attempts to connect the call Hold Announcement This is the Announcement Block the caller hears when he elects to hold for a busy extension This may be used to provide the caller music or promotional information rather than waiting silently on hold To select an Announcement press ENTER at this field to bring up the Target Generator Select a new or existing Announcement and press ENTER Press Ctrl O to revi
136. onal operation As the organization changes its behavior by changing work shifts scheduling inventory and other special events or conditions SVMi 8 automatically adjusts the Call Routing Solutions required to meet callers needs 2 S M8DEMO S M8DEMO kie al fes al Night Main Menu GoodBye Mode Block Direct Trunk Direct Station Page 1 of 1 Forward Trunk Forward Station Forward Trunk Forward Station Forward Trunk Forward Station Holiday Main Men Holiday Main Men Record call Mode The name of this block A Block name can be any alphanumeric string up to 16 characters long including spaces A Block name may not be the same as another Block name 81 General Parameters Mode Number The number is identified with the name of the mode Salutation Prompts The prompt numbers to be spoken when SVMi 8 answers a call in this mode The prompts are only spoken if the call uses the NEXT pointer or is a Direct Trunk DT call The prompts are spoken in sequence beginning with prompt 1 These should include prompts that are only spoken upon answering e g Thank you for calling ABC company and are not repeated for the duration of the call Allowable values include any four digit prompt number 1000 9999 If DTMF tones are entered while these prompts are being spoken they will be inter rupted and the digits will be carried forward into the next MENU Block To edit the prompts highlight
137. one Station Block to make supervised calls and you can create as many Station Blocks as desired Station blocks can be specifically selected If an instruction to dial a number such as a message alert number or pager notification both found in the mailbox block does not have a specific station block defined a station block will be automatically selected based on the number to dial See Matching Dial Strings for more on this subject There are five types of Station Blocks preset on SVMi 8 Template Beeper Long Distance Off Premise and On Premise Each of these Station Block types comes with factory preset settings which should not be changed If you want to change any of these parameter settings press Ctrl A to bring up the Copy Block dialog Enter a new name for the Block and press ENTER You now have a new Station Block Make the necessary parameter setting changes to the new Block and assign it as necessary Save the original five Station Blocks with their factory default settings for future reference and use 87 Station Block Page 1 of 4 Prefix Dial to set MWI on SURTING Dial to set MWI off Ringing numbe conference calls Busy number Internal station Monitor transfers Train Retrain Matching Dial Strings There are two ways for the SVMi 8 to select a station block The station is specifically selected by a Mailbox or Extension Block or Automatic selection This Matching Dial S
138. onnecting Optional Equipment When this is complete press Ctrl L two or three times to refresh the screen and you should see the SVMi 8 Status Screen You are now ready to program the system m FILE TRANSFER The Serial Port is primarily designed as a programming interface but may be used to transfer files using the commands XX transmit file and RX receive file With an administration terminal connected to the SVMi 8 go to the Port Activity screen and at the gt prompt type one of the following commands XX Move a file from the SVMi 8 to the PC attached to the SVMi 8 Serial Port Syntax XX path filename Where path filename represents where the source file can be found on the SVMi 8 Terminal operation Open an Xmodem file receive window Transfer Receive Xmodem RX Move a file from the PC attached to the SVMi 8 Serial Port to the SVMi 8 Syntax RX path filename Where path filename represents where the destination file can be found on the SVMi 8 Terminal operation Open an Xmodem file send window Transfer Send Xmodem filename Remote Programming Connecting to the SVMi 8 system via the modem allows a remote administrator to monitor and provide routine administration without having to be on site Connect an analog line to the modem line jack of the modem and connect the modem to the SVMi 8 serial port with a 9 pin female connector The Cable For the cable between the SVMi 8 serial port and th
139. ons A subscriber sets Call Blocking active through Access Manager Services After activating Call Blocking the sub scriber is prompted to indicate how long blocking is to remain active This feature can be activated for a number of hours 1 to 9 for the end of the current business day for the beginning of the next business day for a day of the coming week for Monday through Sunday for a specific date for hour and minute or until further notice Call Forwarding Forward All Calls allows a subscriber to have their incoming calls answered by an associate at another internal extension it is not used to forward calls to an external telephone number To have calls connected an external number the subscriber use the Designated Location Service When calls are forwarded to another associate s extension a caller entering the forwarder s extension number will immediately hear Transferring to Called Party s Name Calls are being forwarded to Associate s Name If the associate answers the call the associate will be prompted as to who the call is forwarded from This feature can be activated for a number of hours 1 to 9 for the end of the current business day for the beginning of the next business day for a day of the coming week for Monday through Sunday for a specific date for hour and minute or until further notice 13 Day Night Personal Greeting The Night Personal Greeting works in conjunction with the subscriber s Weekl
140. ons of the caller s responses could be sent to an accounting mailbox for credit approval while the rest of the responses are routed to a shipping department mailbox to expedite the order Team Transcription SVMi 8 allows simultaneous multiple user access to VoiceForm messages in a Transcription Mailbox When multiple access occurs SVMi 8 assigns the user the next new message so that there is no duplica tion of transcription Unlimited Questions The maximum number of questions Voice Queries possible in a single VoiceForm session is not bound by architectural constraints Voice Queries can be linked to form extended VoiceForm transactions 22 SVMi 8 Installation Table of Contents Installing the SVMi 8 Card in the Phone System Installing the SVMi 8 ina DCS COMPACT General m System Resources m DCS COMPACT II Hardware Compatibility m DCS COMPACT II Software Compatibility Inspection Removing the Cover Inserting the Card Installing the SVMi 8 in a DCS General m System Resources m DCS Hardware Compatibility m DCS Software Compatibility Inspection Inserting the Card Installing the SVMi 8 in an iDCS 500 General m System Resources m DCS 500 Hardware Compatibility m DCS 500 Software Compatibility Inspection Inserting the Card ic Go lt Iba Iba Ia Co Ia A Aa IA IA IA In Ion I U I I I Installing Individual SVMi 8 Components Install
141. or See Call Screening 55 EXTENSION Page 5 of 5 LUH 9 26 01 MEH 12 20 01 Extension Block Page 5 of 5 Activity Counters This page will keep track of this extension blocks activity It contains the following statistics Total shows the total number of calls this Block has processed during the period specified in the following range From To Indicates the period from the date when the Report Counters were last cleared until the current date Applies to all call counts in this report Answered The number of calls processed by this Block which were answered by the called party and what per centage of the total calls this number represents NO Answer The number of calls processed by this Block which encountered a ring no answer condition and what percentage of the total calls this number represents Busy The number of calls processed by this Block which encountered a busy signal and what percentage of the total calls this number represents Blocked The number of calls which encountered call blocking set on this extension and the percentage of the total calls this number represents Rejected The number of calls processed as screened transfers which were rejected by the subscriber and the per centage of the total calls this number represents ReDirected The number of callers redirected to another extension by the subscriber and the percentage of the total calls this number represents Ab
142. or Distribution List associated with the Block Eclass The name of the Eclass block that contains the class of service information for this Extension Much of the prompts control and parameters are located here See the EClass Block for detailed information and operation Press Ctrl O Open at this field to review or edit the ECLASS Block associated with the Extension To change this entry press ENTER to bring up the Target Generator Select a new or existing Block Extension Controls Dial Number The actual number that the SVMi 8 will dial to complete the transfer SVMi 8 associates two types of numbers with an extension the block identification number called the Key and the Dial Number The Key is the num ber the caller enters for a particular called party s telephone The Dial Number is the number the telephone system database recognizes as one of its stations When the SVMi 8 receives the Key from the caller it transmits the Dial Number to the telephone system to execute the transfer to the called party s telephone The Key and the Dial Number are usually the same but they can be different When they are different the extension is a virtual extension A virtual extension can be configured with the same set of call automation attributes as a regu lar extension It is particularly useful when a group of people in an organization share a single telephone Each per son in the group can be assigned his own Key in the SVMi 8 subscriber da
143. ore utility Also this arrangement will work independently of PC hardware and operating systems For more information on this see Back Up and Restore Table of SVMI 8 Programming Overview Table of Contents 1 Auto Configuration 3 Quick Setup 3 System Administration 3 The Subscriber 3 The System Administrator 4 The Applications Administrator 4 2 Programming Methods 9 The Screen Interface 5 Knowledge Requirements 9 Equipment Requirements 9 Using the Screen Interface 6 m Logging In 6 m Getting Help 6 m Screen Movement Keys 7 m Editing and Moving within a Field 7 m Navigation 7 DTMF System Administration 1 m Accessing DTMF System Administration 7 m Edit System Prompts 8 m Subscriber Administration 8 m Manual Mode Selection 8 Table of Contents 3 Programming Categories 10 Subscriber Options 10 SVMi 8 Administration Options 10 DCS DCS COMPACT II DCS 500 Related Options 10 MMC Listing 10 m DCS COMPACT Il 10 m DCS 11 m iDCS 500 ii 4 SVMi 8 Directory Structure 12 The Table Files 12 Prompts 12 Messages 12 Mailboxes 12 Defaulting the Configuration 12 Table of Auto Configuration The SVMi 8 has been designed to simplify the installation procedure and minimize set up time The following have been automated m An extension is created for every extension on the system This means that the automated attendant will imme diately recognize all extensions and group
144. ormation contained within the Schedule Table screen shown in this section is for discussion and display pur poses only One page contains the Schedule Table parameters The parameters are grouped by category as follows 5 S M8DEMO S M8DEMO rie al fes al Mode Name Ports Date Weekday Start SS SS 03 Holida ALL 12 25 03 Holiday 7 4 12 00A 03 Holiday 12 00A DCS AUTO Mon Fri 7 00A Schedule Table Page 1 of 1 Mode Name Column This is the mode block which will start the application To create a new mode highlight a blank line and press ENTER to bring up the Target Generator Select a new or existing mode block and press ENTER The Mode Name column is automatically filled in Fill in the rest of the line with the following information To review or edit an existing mode block in the Schedule Table highlight the desired field and press Ctrl O Ports Column The port number 1 through 8 sets a mode change for a particular port If there are no other entries in the Schedule Table for this port it will run the specified mode continuously If this field is set to All this entry will be used by all ports which do not have specific port entries Date Column Month and day of month mm dd when the change of mode will occur If a date is entered in this field no option will be given to make an entry in the DOW Day of Week field This entry will take a higher order of precedence over records bas
145. orts to clear will disconnect all callers FILES path or filespec default is CADTA directory if no path specified Similar to DOS DIR command Displays listing of files in specified subdirectory one at a time At each file user may press ENTER to display next file or TAB which gives options to IC opy R ename D elete each file Pressing ESCAPE exits options and dis plays next file From filename ESCAPE terminates the command IPC ALL or PORT NO Turns on off monitoring system communication messages for all or specific ports Must be turned off with OFF command not done by maintenance May be used in combination with M ONIT and or CP LOCK UNLOCK ALL or PORT NO Busies out all ports or a specific SVMi 8 port Released at maintenance or with UNLOCK command Default no argument is ALL MAINT or MAINTENANCE Forces daily maintenance as soon as user returns to Port Status screen MESS or MESSAGE GROUP NO optional Displays all groups if not specified Displays a list of all message files in the form Recipient Name from Mailbox Label Sender Name blank if public or unknown Date and Time Sent Type V Voice Message Status Saved New Filename MONIT ALL OFF or PORT NO Turns on off monitor function for all or specific ports Must be turned off with OFF command not done by maintenance May be used in combination with CP command or alone 16 Table of SHELL any valid DOS command Shell
146. ory Registers Can speak salutation prompts Query Block Speaks a question statement and expects to record a voice and or DTMF response Delivers recorded response to one or more mailboxes for transcrip tion 25 Station Block The station block is responsible for dialing When the SVMi 8 dials or transfers any calls it uses a station block All devices accessible via Touch Tone dialing in SVMi 8 use at least one of these Each contains the call progress information to monitor and process calls to the associated device s Extension and Mailbox Objects On the SVMi 8 Subscribers are defined by both extension blocks and mailbox blocks The extension block is responsible for playing the appropriate personal greeting and performing all transfers It may initiate any hold conditions park and page and other caller options Through the access manager you can control call screening forwarding and blocking find me and follow me It is the main component that callers will experience when they dial an extension number and it provides the subscriber with a collection of management tools and per sonal services including workload manager availability schedule stored phone numbers and direct calling The mailbox block is far more simple It is used primarily for two things Recording messages and notification Alert and Pager Each subscriber may have one or both blocks Call Directors Call Directors are powerful tools used to connect the vari
147. ou select Default it means all the time unless another mode is entered to override the default setting If you want the same setting to be in effect all the time simply program the default mode and leave the settings for all other modes blank Call Director This is used to program the target for specific conditions or events To edit any of the event pointers select the event and press ENTER to bring up the Target Generator Select and open the appropriate block type from the Target Generator pick list Highlight and open and existing Block of that type or create a new block Press Ctrl O to review or edit the selected Block The possible events are NEXT Pointer The block to go to after the caller has listened to the announcement s Pressing ENTER at this field opens up a Target Generator Choose an existing block to pass control to or select New to create a new Announcement Block and press ENTER Press Ctr O to review or edit the selected block NO DATA Pointer The block to go to if there is not an announcement recorded but an Announcement Block exists ESCAPE Pointer The block to go to if the caller presses the Escape digit to escape from an announcement the Escape digit may be pressed anytime during the play of the announcement It is recommended that the target block be the initial MENU Block This allows the caller to return to the main options NO ENTRY Pointer This is the block to go to if the caller is prompted t
148. ous blocks together All blocks that pass control of the call to another block use Call Directors Call Directors pass control of the call to the next block Which block they pass control to is dependent on certain conditions called events that have occurred within the current block Events may include no entry invalid entry no message left operator requested and user exit There are many possi ble events and they will vary depending on the type of block being programmed In a Menu Block the Call Director is called the Menu Input Processor and also acts on data entered by the caller In an Extension Block the Call Director is called the Caller Options Processor and also acts on data entered by the caller In a Mode Block the Call Director is called the Call Code Processor and also acts on call type data received from the phone system The Bye Block and the Station Block do not have Call Directors as they are considered the end of a Call Control Path Event Pointers The Call Director uses EVENT POINTERS to pass control of the call to the next block All Event Pointers consist of an INPUT value an ACTION a Block TYPE and a TARGET The INPUT value is the collection of digits whether received from the caller via DTMF or telephone system or net work integration information collected in the block The ACTION is that which takes place when input from the caller equals the INPUT value 26 Table of Explanation of Defaul
149. ove from plastic case if the Voice Mail card has been removed from a DCS or iDCS 500 AVOID TOUCHING OR APPLYING PRESURE TO THE TOP COVER OF THIS HDD HANDLE THIS UNIT ONLY BY THE SIDES Hold the unit with the HDD supported in your hand held by the edges The solder side of the card should be facing up Remove the 4 retaining screws so that the HDD becomes detached 7 Still holding the HDD by the edges invert the card component side up and gently unplug the ribbon cable 8 Gently pack the HDD in the SEC provided packaging Installing a Hard Disk Drive HDD 1 Hold the HDD by the sides with the 4 screw studs facing up 2 Attach the ribbon cable between the HDD and the Voice Mail card The 4 spare pins on one end of the connector are not used Pon re e Table of Installing Individual SVMi 8 Components Position the Voice Mail card with solder side up so that the holes in the card line up with the studs on the HDD adapter Insert the 4 screws and tighten until snug DO NOT OVERTIGHTEN Replace the plastic cover if the Voice Mail card is to be installed in a DCS or iDCS 500 Replace the SVMi 8 in the phone system Installing or Removing a Compact Flash Adapter Removing the Compact Flash CF Adapter l 2 3 4 5 6 Power down the phone system and remove the SVMi 8 card Remove from plastic case if the Voice Mail card has been removed from a DCS or iDCS 500 Hold the unit with the CF Adapter suppo
150. pointer is reached because the Eclass page 1 of 5 assigned a specific digit to escape and allowed the feature for at least one call condition The extension block page 3 of 5 will then show that escape has been assigned to that digit On this call director page you may assign any destination to this escape pointer SVMi 8 goes immediately to the designated target Block It will not prompt the caller prior to doing this No Entry Pointer SVMi 8 goes to the designated target Block when the caller makes no input It will not prompt the caller prior to doing this The wait for input is located on page 1 of 5 of the Eclass Block Invalid Pointer SVMi 8 goes immediately to the designated target Block when a caller makes an invalid input SVMi 8 will not prompt the caller prior to doing this Page 1 of 5 of the EClass block allows for multiple caller mis takes in a parameter called Retries on invalid input QUE FULL Pointer The next block to go to if the number of callers allowed to hold in queue is exceeded See Eclass page 2 of 5 Note The lt QUE FULL gt Pointer may also be specified in the associated ECLASS Block However the lt QUE FULL gt Pointer in the EXT Block will take precedence REMOTE FWD Pointer The Remote Forward pointer is used to display the target extension when CallForwarding is activated in the extension administration menu This feature can be set by the Subscriber but must first be allowed by administrat
151. publication for any reason SAMSUNG ELECTRONICS also reserves the right without prior notice to make any changes in design or components of equipment as engineering and manufacturing may warrant Copyright 2002 Samsung Electronics All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Table of Table of Contents System Overview The SVMi 8 System i Auto Attendant 1 Voice Mail d System Capacities 2 Hardware Description SBC SVM Motherboard 2 VPM Connectors 4 Memory 2 Memory Alternate 5 Voice Processing Module VPM 6 Software Features Feature List 7 m System Features 7 m Auto Attendant Features Z m Access Manager 8 m Voice Mail Features 8 m Administration Features 10 m Audiotext Features 10 m VoiceForm Questionaire Q amp A Features 10 Feature Description 11 m System Features ii m Auto Attendant Features 12 m Access Manager 1 m Voice Mail Features 15 m Administration Features 20 m Audiotext Features 21 m VoiceForm Questionaire Q amp A Features 21 Table of Table of System Overview The SVMi 8 System I The SVMi 8 is a self contained plug in Voice Mail and Auto Attendant card for the m Y DCS iDCS 500 and DCS COMPACT II It is designed to
152. r rea sons of simplicity The call is processed in the following way New CO Calls These are answered by one of the MENU blocks depending on the current mode Day Night Holiday or Weather A custom greeting is played and the caller is directed to any other block based on the DTMF input Forwarded Calls These calls are automatically answered by mailbox blocks and the caller may leave a message 24 Table of Explanation of Default Configuration Important Basic Concepts Blocks Blocks are the components used to build your individual customer application All call flow is programmed using these blocks Each block type has a specific function and can be chained together with other blocks to provide a complete call processing solution There are 13 blocks available in the SVMi 8 They are the following Announcement Block Houses up to 15 minutes of recorded voice information for playback in an audiotext application It is associated with and managed by an Audiotext Librarian Audiotext Librarian Block Manages the Announcement Blocks that together forms its Audiotext Library On demand it finds and plays the caller specified Announcement s Manages Announcement Block retention recording length and authorizations and caller replay options It also controls the caller s path through its library Bye Block Speaks a prompt usually Good bye then terminates the call session Directory Block This is a utility that sets up the
153. rain routine enter a telephone number in either the ringing number field the busy number field or both fields Specify the number of times SVMi 8 is to try the number to gather data Press ENTER to start Call Progress Training Four conditions apply to the train routine If only the Ringing Number value is filled in only those values which pertain to a ring signal will be modified by running the Call Progress Train routine If only the Busy Number value is filled in only those values which pertain to a busy signal will be modified by running the Call Progress Train routine If no numbers are provided for Ringing or Busy and Retrain is set to N the factory default settings are auto matically filled in by SVMi 8 If no numbers are provided for Ringing or Busy and Retrain is set to Y SVMi 8 will give an error warning 89 Table of The Call Progress Train routine fills in values depending on the four conditions above on pages 2 and 3 of the Station Block as follows Page 2 Settings Maximum Sound and Silence Delay Before Returning Sound and Silence Filters Sound and Silence Tolerance Page 3 Settings Busy Signal Classification Ring Signal Classification Z S M8DEMO S M8DEMO awe rupem Ex esf AJ Ans Before listening Max Size of A 1000 I ugeTe Miu O MM 400 Hello filter duration 10 Leading or trailing edge Mei Station Block Initial sounds ignored Rings for no answer Sound fi
154. riving in this mailbox will be automatically forwarded to the destination specified on Mailbox Block page 4 of 5 Delete After Forwarding f this parameter is set to Y the new message that is to be Auto Forwarded will be dis carded from this mailbox when the forwarding takes place If this parameter is set to N the mailbox will retain a copy of the message that is Auto Forwarded This parameter is only active when Enable Auto Forward parameter is set to Y Auto Forward Delay The number of hours and or minutes before a new message is automatically forwarded to another mailbox Auto Forwarding is disabled if this parameter is left blank The range for this is from 0 no forward to 23 59 almost one day 64 Table of Contents Block Types and Descriptions l lex Au s uee sf Al UA SINIe QE TEMPLATE MBX Fax Mail Pager notification is enabled Mailbox can receive faxes N Notify on urgent messages only Mailbox can send faxes Fax delivery is on Deliver urgent faxes only N Mailbox Block Fax number Page 3 of 5 Sunday E Sunday Monday Monday Tuesday Tuesday wednesday wednesday Thursday Thursday Friday Friday Saturday Saturday Y to enable pager notification of new messages N to disable Pager Notification Beeper Pager Notification Enabled A Y enables the pager notification of new messages received An N disables this option Notify on
155. roadcast Call Back Call Forward to Voice Mail Call Record Call Back Request Messages Date and Time Stamp Delivery Imperative Direct Messaging Quick Memo Distribution Lists Extended Prompting External Number Notification External Pager Future Delivery Group and Sort Messages Prior to Play Individual Mailbox Greeting Individual Mailbox Name Individual Mailbox Password Individually Defined Mailboxes and Extensions Maximum Number of Messages Message Address Verification Message Counter Message Delete Message Delivery Options Message Fast Forward Message Forward With Append Message Length Controls Message Pause Message Play Order Message Replay Message Reply Message Retention Time by Subscriber Message Retrieve Message Rewind Message Save Message Send Message Scan Message Skip Message Undelete Message Waiting Light Indication Multiple Subscriber Mailboxes Name Addressing New Old Selection Message Alert Notification Schedule One Touch Access Pager Notification Schedule Personal Customized Options Personal Mailbox Administration Private Confidential Messages Quick Memo Reminder Reply Required Retrieve Public Caller Return Reciept Certified Messages Self Memo Reminder Self Memo Reminder Categories Speed Control Subscriber Workload M anager Until Scheduling
156. rompt Number The number of the Prompt or Announcement to be recorded or reviewed After entering a valid prompt number you will be presented with instructions to record or re record You may re record any prompt in the system but if you re record system prompts prompts below 1000 the original prompt will be lost Length The length of the recording in seconds This parameter is automatically filled in by the SVMi 8 when the Prompt or Announcement is recorded Recorded The date the recording was made or last updated 11 Text Space is provided for entering the text of the Prompt or Announcement to be recorded Use this space to pro vide information on the intended usage of the recording The entered text has no effect on the actual recording However it is recommended that the recording be the same as the text to make later editing or re recording easier Note When a prompt has been recorded sometimes there is some ambient noise at the front or back that needs to be trimmed Press 4 and select trim mode You may now clip small amounts of noise from the front or back of the voice prompt Repeatedly press 1 or 2 to trim small amounts from the front or back until the prompt sounds Clean Operating Utilities To access Operating Utilities from the System Main Menu select OPERATING UTILITIES and press ENTER This menu screen is used for accessing various display logs and System Administrator facilities The utilities and parameters cont
157. rooves of the card guide and gently slide the card in until it makes contact with the connector Press gently but firmly on the top and bottom of the front edge of the card until the card seats in its connector The KSU can now be turned on If the SVMi 8 card is being installed in an existing not new system you will have to use MMC 806 to pre install the card and MMC 724 to assign extension numbers to each SVMi 8 shown in the MMC as CADENCE port Use any available numbers The final step is to press the reset button on the front of the SVMi 8 Installing the SVMi 8 in a DCS GENERAL m SYSTEM RESOURCES For the purposes of assigning system resources the SVMi 8 card consumes the equivalent system capacity of 8 keysets m DCS HARDWARE COMPATIBILITY To use SVMi 8 in a DCS you must have a 32 pin KSU m DCS SOFTWARE COMPATIBILITY To operate the SVMi 8 in the DCS you must have the software release listed below or later ROM 01 09 25 V7 00 CPM 01 10 12 V7 0 LPM 01 10 12 V7 0 INSPECTION Unpack and inspect the unit for any obvious damage This card should be labeled SVMi 8 If it is not you have the wrong card INSERTING THE CARD The SVMi 8 card is installed in any slot of any cabinet Check that the DCS power switch is in the OFF position Next position the SVMi 8 card in the grooves of the card guide and gently slide the card in until it makes contact with the connector Press gently but firmly on the top and bottom of the front
158. rted in your hand held by the edges The solder side of the card should be facing up Remove the 4 retaining screws so that the CF Adapter becomes detached Still holding the CF Adapter by the edges invert the card component side up and gently unplug the ribbon cable Gently pack the CF Adapter in the SEC provided packaging Installing the Compact Flash CF Adapter Hold the CF Adapter by the sides with the 4 screw studs facing up Attach the ribbon cable between the CF Adapter and the Voice Mail card The 4 spare pins on one end of the connector are not used Position the Voice Mail card with solder side up so that the holes in the card line up with the studs on the CF adapter Insert the 4 screws and tighten until snug DO NOT OVERTIGHTEN Replace the plastic cover if Voice Mail card is to be installed in a DCS or iDCS 500 Replace the SVMi 8 in the phone system SVMi 8 Set Up with DCS Phone Systems This section provides the additional steps required to set up the SVMi 8 card for operation in all the DCS telephone system products Included here is information regarding the software set up for the phone systems After inserting the SVMi 8 card and turning the power on there are some key system options that should be set in order for the SVMi 8 to function correctly These steps are performed in the phone system It is necessary to per form these at this time so that the SVMi 8 will initialize properly and synchronize its mail
159. s back online 13 Clear Report Count This clears all report counters Report counters can be found throughout the SVMi 8 block definitions and on the Status Screen This will not clear the total run time display in System Wide Parameters Backup and Restore This is a series of dialog boxes that will take the System Administrator through the process of backing up or restor ing the system files The back up may include customer configuration the system prompts all the voice mail mes sages and audiotext announcements and all customized subscriber names and greetings NOTE BEFORE PROCEEDING WITH A BACK UP PERFORM A SAVE APPLICATION TO WRITE CURRENT DATA TO THE DISK NEXT GO TO THE PORT ACTIVITY SCREEN AND TYPE Shell Zip THIS WILL LOAD THE NECESSARY ZIP DRIVERS INTO MEMORY Backup or Restore Dialog Select Backup or Restore This dialog box offers the choice of Backup or Restore Select B or R m BACKUP File Selection Dialog The System Administrator can select the type of files to transfer Type of Backup Block and Facility Parameters This is the customer configuration System and Custom Prompts The system prompts It should only be necessary to back these up if they have been changed Messages and Announcement All the voice mail messages and audiotext announcements Subscriber Names and Greetings All customized subscriber names and greetings Files to be Included Select the file spec Choices are Al
160. s caller inputs to activate these options c What options are available for each type of call The options for each of these are Other Number No digit is assigned for this This controls the ability of the SVMi 8 to allow callers reaching exten sions to dial another extension Leave Message This is the digit a caller enters to indicate they wish to leave a message Allowable digits are 0 9 but cannot be the same as the hold digit Hold This is the digit the caller enters when he elects to hold for an extension that is busy Allowable digits are 0 9 but cannot be the same as the Digit to Leave Message Digit to Request Paging or Digit for other options This digit is active after a call transfer that results in a busy condition Request Paging This is the digit the caller enters to have the called party paged via an external paging system Allowable digits are 0 9 but cannot be the same as the Digit to Leave Message Digit to Hold or Digit for other options Other Options This is the digit the caller enters to indicate they wish options other than leaving a message or hold ing Allowable digits are 0 9 but cannot be the same as the Digit to Leave Message Digit to Hold or Digit to Request Paging Escape Digit This is the digit the caller enters to exit immediately from the current process Control is passed to the block indicated by the Options pointer This digit is also used by the Subscriber when exiting from the Extension Me
161. s in the equipment m A mailbox is created for every extension on the system Note that mailboxes may be created for unused exten sions You should delete these to prevent unauthorized use m The Day Night service of the SVMi 8 system will change automatically when the phone system s service changes m Menus have been created to answer calls in the Day and Night mode There are also default menus for answer ing in the Holiday or Bad Weather mode Quick Setup Although the set up process has been automated as much as possible the following functions must be manually completed m Record a greeting for the Day Mode operation prompt number 1001 The Night Mode operation prompt num ber 1002 and optionally the Holiday and Bad Weather Modes prompt numbers 1003 and 1004 respectively m Give everyone the user instructions and have them record their name personal message and password System Administration System Administration can be on several levels These levels are as follows The Subscriber A subscriber is someone who has an extension or mailbox on the SVMi 8 system Each subscriber has control over individual options associated with their mailbox and extension settings Each subscriber mailbox owner will have the option of setting or changing certain mailbox options These are listed in the user guide The mailbox owner will use DTMF subscriber administration to change and set these options For a full description of
162. s out to DOS command screen executes any valid DOS command Returns to the Port Activity screen upon completion of command If no command is given remains at DOS command prompt until user types Exit to return to Activity screen STATUS Displays system information including mode and status number for all ports total number of blocks in system available RAM current or highest message index value minutes of remaining message space available current message partition in use and status of RMATS terminal active idle STOP PORT NO Stops and reinitializes specified port Will disconnect any call in progress on that port Immediately places port back in service when initialization is complete Must be executed on individual ports only SHELL ZIP Loads the Zip drivers into memory so that a back up or restore can be performed Port Activity Facility HELP There are two pages of help screens immediately available to the System Administrator To access the help screens press F1 to bring up the first page of help and page up or down to move between the two pages The help screens provide information on commands to control and monitor the SVMi 8 s ports To exe cute a command type the command and arguments at the command line prompt gt and then press ENTER To exit the facility and return to the System Main Menu press F9 You may be asked to access this screen by Samsung Technical Support SVM8DEMO SVM8DEMO Aw A tuse Port Acti
163. sfer When the transfer is finished AFTER THE FILE RESTORE IMMEDIATELY PRESS THE RED RESET BUTTON ON THE SVMi 8 TO RESTART THE SYSTEM THIS IS NECESSARY TO UPLOAD THE ZIP DRIVERS FROM MEMORY AND WRITE THE NEWLY RESTORED DATA TO THE APPLICATION Exit to Previous Menu Returns to the Main Menu 15 Table of Contents Port Activity This screen provides the System Administrator the ability to observe port specific line by line system activity in either real time as it happens or through the SVMi 8 s Activity Log if it s already happened This activity contains detailed information for both subscriber and public caller call sessions Refer to the Port Activity Help screen for detailed options The following commands can be typed in at the gt prompt to determine how much and what type of information is displayed CP ALL OFF or PORT NO Turns on off call progress monitoring for all or specific ports Must be turned off with OFF command May be used in combination with MONIT command or alone DEBUG ALL OFF or PORT NO Turns on off extended debug monitoring for all or specific ports Must be turned off with OFF command not done by maintenance May be used in combination with MONIT and or CP DISPLAY FILESPEC Equivalent to DOS Type command to show contents of test file Scroll through files with the arrow keys EXITALL Forces shutdown of SVMi 8 and returns to the DOS command prompt Does not wait for p
164. simply say Thank you to acknowl edge the response or prompt the caller to enter DTMF tones to playback change or confirm their response Error Prompt This prompt is played if a system error occurs The most common error condition is that the message storage disk is full Example Sorry The message storage unit is full Please hold the line for assistance Invalid Prompt This prompt is played to the caller when an invalid DTMF entry is made Query Script Controls Repeat Query 0 9 The number of times to repeat the query prompt if the caller does not begin speaking Repeat Exit 0 9 The number of times to repeat the Exit Prompt if no DTMF has been dialed Auto Replay Setthis parameter to Y to immediately play back the caller response Otherwise set to N Last Query If set to Y a new message will be created for any subsequent queries during this call session If this is set to N the responses to any additional queries will be appended to the message created during this call session Transcription Header Pmt This prompt is used when the message is being played back It is followed immediately by the caller s recorded response Valid entries are 1000 9999 with blank indicating say nothing To edit highlight the desired field and enter the four digit prompt number Press Ctrl O to bring up the Prompt Text Generator Edit or review the prompt as necessary Example Name followed by the playback of the name recorded by the c
165. spaces acts as the translation value Offset 20 Width 2 Carriage return and line feed characters 78 Table of Type Column Represents the three character pneumonic for the type of Block targeted Below are a few examples MBX represents Mailbox EXT represents Extension MNU represents Menu Target Name Column Specifies the block to pass control to when the Input value is matched with the input from the defined input source Select a Block type from the Target Generator pick list and press ENTER Choose a new or existing Block and press ENTER Press Ctrl 0 to review or edit the chosen Block SVM8DEMO SVM8DEMO MENU Page 3 of 4 InputValue laction Typ Gp Target Label Menu Block Page 3 of 4 Additional Input Processor Entries This page contains additional space to enter input values and targets 79 aw s isse ES ef A svmi 8 series MENU 4 4 activity Exe 9 26 01 Ever coun Event Count TN 12 20 01 Menu Block Page 4 of 4 oooooooo Activity This page shows the activity for this mailbox from the time the statistics were last set in Main Menu Operating Utilities Clear report count to the present time Statistics include Abandoned Calls Callers who hung up while in this menu Admin Count The number of times an administrator accessed the system from this menu Total Count The total number of times a caller accessed this menu Event Count Counters for each
166. stored prior to automatic purging may be set for each mailbox Retention Time can be set from 1 to 9 999 days Retention Time applies to both new and saved messages Each time a message is saved the Retention Time is reset Only messages that have not been accessed are automatically deleted Message Retrieve Any sent message may be canceled before the recipient has received it Any message that has been sent but not listened to by the recipient may be retrieved pulled back into the sender s mailbox If the mes sage was independently sent to several subscribers each copy may be retrieved separately A message sent to a distribution list may be retrieved up to the time it is first played by any member of the list Retrieving a message from a distribution list pulls it back from all list members It may then be edited updated re recorded deleted or sent to a different destination This capability is particularly useful if the sender incorrectly addresses one copy of a message to several subscribers or if a change in events makes the message no longer rele vant Message Rewind When listening to a message you may rewind 5 seconds This is useful if you are looking for a specific piece of information like a phone number Message Save You may save any message Once saved it will remain as a saved message until it is deleted Message Send From within your mailbox you may send a message to any other mailbox owner on the system This makes it ea
167. subscriber mailboxes Mailbox Blocks or List Blocks This information includes the maximum length of a mailbox number the number of days messages will be retained the number of days unused mailboxes will be retained Message Waiting Indication MWI dialing codes Message Alert and other parameters There is no limit to the number of Mailbox Blocks the MClass Block may be associated with 2 S M8DEMO S M8DEMO w A iee Mailbox Group Number Max greeting length Mailbox retention Number of attempts Maximum number messages Time between retries Maximum message length Refresh at daily maintenance MClass Block Message retention Relight for every message Page 1 of 4 to initiate fax receipt for operator assistance to skip greeting to escape to log on as a user Mcelass This is the name of the Mclass and is used to reference this block It must be a unique name and can not be the same as any other Mclass Block Message Center Controls Max Greeting Length Maximum greeting length that a subscriber can record for a mailbox and List box This can be from 0 to 999 seconds Mailbox Retention Specifies the number of days from 1 to 999 an unused mailbox should be retained before being erased Maximum Number Messages Maximum messages allowed from 0 to 999 seconds that a subscriber can receive and or save in his mailbox Zero means no limit Once the maximum has been met callers attempting to leave
168. sy for any employee who is out of the office to send a message to another internal user Message Scan Message Scan allows a user who is retrieving their messages to scan through them The first few seconds of each message will be played This makes it easy to find a specific message Message Skip When listening to new messages if you a searching for a specific one you can skip over new mes sages This saves the message as a new message Its like picking one thing out of your in basket without disturbing all the others Message Undelete At some time everyone discards a message and immediately wishes they had kept it The undelete feature of the SVMi 8 will allow you to retrieve messages that have been deleted Message Waiting Light Indication An indication on your keyset tells you when you have new messages Pressing this one button will connect with your voice mail Additionally if you have a display keyset the display will show you the current new message status 18 Table of Software Features Multiple Subscriber Mailboxes Multiple subscribers may simultaneously logon to the same mailbox and access messages All mailbox functions are available to each subscriber Message playback is distributed The first sub scriber logged on will hear the first message The second subscriber will first hear the second message and can access the first message after subscriber 1 is finished The mailbox continues to be available to receive new mes
169. sys tems 11 Recordable System Prompts Although the SVMi 8 contains all the spoken prompts to provide an operational sys tem some people may want to add or record some additional prompts This can easily be done using the built in voice studio Any prompt in the system can be re recorded Schedule Table The schedule table automatically controls system mode by individual ports time of day day of week and calendar date without human intervention It is capable of scheduling ninety nine mode changes per day for 366 consecutive days The administrator can manually override the schedule table at any time from a touchtone telephone the system console or from an administration terminal For Holidays and Calendar of Events the Schedule Table can be used to schedule holiday and special event caller greetings to better inform and serve callers Synchronized Clock The SVMi 8 clock is responsible for providing each message with a date and time stamp This clock is always synchronized with the phone system as is changing between day and night modes AUTO ATTENDANT FEATURES Alphabetic Directory Multiple Callers who do not know an extension number in the system but do know a name may enter the first few letters of the person s name and be transferred This system may even be used internally if an extension number is not known The SVMi 8 allows for over 1000 unique directory systems each one can search on either the first or last name Auto At
170. t that plays during call screening By default this is Whose calling please No Answer Prompt The prompt that plays to a caller during an unanswered transfer By default this is I m sorry the call was not answered Busy Prompt The prompt z that plays when a caller is holding for a busy station By default there are two they are I m sorry the number is busy and I m sorry the number is still busy Blocked Prompt The prompt z that plays to a caller when the subscriber has blocked their calls By default this is I m sorry that party is not available Error Prompt The prompt that plays in an error condition By default this is I m sorry that call did not go through 41 Digits and Prompts Accept Call This is the digit a called party enters to indicate they will accept the call during a screened transfer Allowable digits are 0 9 The prompt indicates the prompt that will play to the called party to remind them of the digit selection Redirect Call This is the digit a called party enters to indicate they wish to redirect a screened call to another extension Allowable digits are 0 9 The prompt indicates the prompt that will play to the called party to remind them of the digit selection Reject Call This is the digit a called party enters to indicate they wish to reject a call If the call is rejected the blocked greeting is played to the caller The prompt indicates the prompt that will play to the called party t
171. t Configuration TYPE is the type of Block to pass control to there are five types of ACTIONS GOTO TRANSLATE PASSWORD then GOTO SEARCH ON and FILE The TARGET is the Name of the Block to pass control to next Modes At any time of the day the SVMi 8 system is in a specific operating mode This may be as simple as Day Mode business hours or Night Mode business closed or it can be very complex Special Mode for Port 2 Only on J uly 19th between 7 and 8 p m New modes may be added as needed The times that operating modes are effective are defined in the Schedule Table The behavior of the SVMi 8 when it answers a new call during each specific operating mode is defined in the Mode Block SVMi 8 can be made to change modes either manually by using Special Administrative commands or automatically as specified in the Schedule Table Mode Specific Event Pointers When programming any block that defines event targets exit points from the block the SVMi 8 will first ask you to select a mode This allows the exit destinations to be different for each mode For example the next pointer might access an announcement informing callers of special daytime sales events dur ing the Day Mode but after 5 00 p m it would pass control to a different announcement about evening shopping hours during Night Mode Pointers set in the Default mode are always in effect unless the same pointer is set in another Operating Mode The SVMi 8 wi
172. t of the Next pointer and what percentage of the total calls this number represents Speak Block Description ADMINISTRATIVE TEST TOOL TO BE USED BY SAMSUNG TECHNICAL SUPPORT Station Block Description The Station Block contains all the information needed to call or transfer a caller to a particular phone number The bulk of the Station Block defines the various call progress signals It also contains any additional dial strings needed to reach a particular station like dialing 9 to access a trunk or adding digits after the call to activate a beeper One of the handiest features of the Station Block is the Call Progress Training facility This feature allows you to pro vide phone numbers and have SVMi 8 call them to learn the ringback and busy signals automatically The SVMi 8 then adjusts the appropriate parameter settings in the Station Block according to the data collected by calling the provided numbers Blocks that reference a telephone number such as Mailbox Blocks must reference a Station Block which allows the SVMi 8 to dial This is particularly useful for unique stations that must be handled in a special way However this usually isn t nec essary Station Blocks contain a set of matching strings which allow the SVMi 8 to select an appropriate Station Block based on the kind of number being dialed all seven digit numbers four digit numbers beginning with 3 0 long distance numbers etc The SVMi 8 requires at least
173. tabase The Dial Number however will be the same for each virtual extension This allows callers to enter a distinctive Key for each member of the group even though they ring the same telephone A call presentation prompt can be customized for each virtual extension sub scriber for example Call for J ohn Smith or Call for J ane Doe Alternate Number The SVMi 8 has a feature where a subscriber can enter an alternate location and all calls processed by the extension block will be transferred to this alternate number This number can be an internal number other extension or an external number like your home number The Designated location option must be set to Yes to use this feature When calls are transferred to a designated location alternate number the SVMi 8 will supervise the transfer i e it will monitor the call progress until the call is 48 Table of Block Types and Descriptions I answered If the call is not answered it will be routed to the destination specified in this extension block s call direc tor for the no answer event Supervision Level This sets the type of transfer that this extension block uses to transfer callers Press ENTER at this field to bring up a pick list with the following options NONE Blind Transfer SVMi 8 transfers the call releases and doesn t wait for any subsequent condition FULL Supervised SVMi 8 transfers the call and waits until the call is answered If the call is not answered
174. tation instead they will immediately hear the night message if recorded Retrieve Public Caller Allowed When this option is available a subscriber that accesses their mailbox while anoth er caller is leaving a message will be given the opportunity to immediately connect with that caller Busy Greeting Allowed Allows a subscriber to record a busy greeting This option can only be set by the subscriber if the extension has Greeting type of Basic Designated Location Allowed If this is set to Yes then a subscriber can use the Access Manager Menu digit 4 from the Main Menu to set an alternate number where they can be reached This number can be an internal or 50 external location When this feature is activated SVMi 8 will perform a full supervised transfer If there is no answer at the designated location the caller will be returned to voice mail Stored Phone Numbers Allowed This allows the subscriber to enter a list of up to 9 personal phone numbers where the subscriber can be reached Examples of this would be cell phone branch office home etc These num bers may be quickly entered into the designated location Alternate or may be used by the find me feature See Stored Numbers Extended Prompting Enabled A Y in this parameter allows the subscriber to use Extended Subscriber Prompting Extended Prompting plays all of the options available to a subscriber An N in this parameter disables the option and will play only
175. te for hour and minute Also for any message not yet delivered a subscriber can review modify and discard future delivery messages sent but not yet delivered Group and Sort Messages Prior to Play A subscriber can group for playback either new or saved messages at logon time Grouping categories are Urgent Callback Request Reminders Messages from a Specific Sender or Private Messages Individual Mailbox Greeting Each mailbox has its own associated individual greeting recorded in the mailbox owner s voice This may be changed as frequently as you desire Individual Mailbox Name Each mailbox has its own associated individual name recorded in the mailbox owner s voice Individual Mailbox Password Each mailbox has its own associated individual password selected by the user or system administrator This provides some security and prevents unauthorized access The password may be up to 8 digits long Individually Defined Mailboxes and Extensions Extensions and Mailboxes are separate and independent system resources A mailbox does not have to be defined in terms of an extension or an extension in terms of a mailbox in order for the SVMi 8 to associate them A subscriber s mailbox number need not match the subscriber s extension number A subscriber can have multiple extensions within the system Each extension can be directed to the sub scriber s mailbox for taking messages as in the case of departmental messaging An extension may also be dire
176. ted to the SVMi 8 E i TTL z ss The VPM is attached to the SBC by an edge connector Each ode nn W vind SVMi 8 comes equipped with one VPM but it can be removed or replaced in the event of a problem or upgrade The SVMi 8 card can accommodate 2 of these cards allowing up to 8 simultaneous callers The 4 port Voice Processing Module is a small removable hardware board called a VPM It connects to the SVMi 8 motherboard When it is installed in the SVMi 8 card it increases the number of available ports from 4 to 8 The SVMi 8 card can not be expanded beyond 8 ports Types of VPM There are two types of VPM The 4 Voice and the 3 Voice 1 Fax m 4Voice VPM VPM 4 Port Voice Processing Module This add on card provides 4 channels of voice otherwise known as ports It allows 4 simultaneous callers to use the services of the SVMi 8 One or two of these cards may be added to the SVMi 8 m 3 Voice 1 Fax VPM VPM 4 Port Voice Processing Module with 1 Port Fax Support This add on card provides 4 channels of voice otherwise known as ports It allows 4 simultaneous callers to use the services of the SVMi 8 Any one of these ports can use the fax services of the SVMi 8 card This mod ule must be located on the SVMi 8 motherboard in the position with the double connector located furthest from the memory module Only one of these cards can be added to the SVMi 8 Software Features The software for the SVMi 8 is installed at the
177. tem Administration M enu Press 3 to manually set the mode Follow the spoken instructions to change the port number Follow the spoken instructions to change the operating mode According to the following list of options 1 Day Mode 2 Night Mode Holiday Mode Emergency Bad Weather Mode Any additional modes that you may create Automatic Scheduling automatically follow the system Schedule Table Table of Programming Categories When programming the SVMi 8 there are three types of data Subscriber Options SVMi 8 Administration Options and Phone System Options Subscriber Options These are the options entered by a subscriber that control the individual behavior of their mailbox The instructions for this can be found in the SVMi 8 System User Guide SVMi 8 Administration Options This is all the programming options for the SVMi 8 that are unique to the particular installation DCS DCS COMPACT II iDCS 500 Related Options This is a collection of the programming options to make SVMi 8 operate correctly When the SVMi 8 is initialized much of the set up is completed but there is still some phone system programming that must be entered Note that if the SVMi 8 card is being installed in an existing system a system that did not previously have an SVMi 8 you will have to use MMC 806 to pre install the card and MMC 724 to assign extension numbers to each SVMi 8 port Use any available numbers In addition to the
178. tendant Routing The Auto Attendant can transfer or route callers based on the digits they enter Callers may be transferred to station groups or the system directory to select a subscriber based on their name Additionally the Auto Attendant will integrate directly with the Question and Answer system and the Audiotext system Automatic After Hours Answering The Main Auto Attendant greeting for the SVMi 8 changes from the day to the night greeting automatically when the phone system changes from day to night mode Multiple additional modes may be defined for special applications Announce Hold Position If callers are allowed to hold for a busy extension the SVMi 8 is able to intermittently inform the caller of their place in the queue Announce Hold Time If callers are allowed to hold for a busy extension the SVMi 8 is able to intermittently inform the caller of the estimated hold time before being answered Camp On Support Each station user on the system may decide if they want the SVMi 8 to transfer additional calls to them if they are on the phone Calls transferred to a busy station if unanswered will be sent to voice mail or any other destination according to the user s needs Direct to Mailbox You may have mailboxes on the SVMi 8 system that do not have associated stations This is ideal if you have a small number of employees in your office but numerous employees outside the office that need to keep in contact Holidays and Special E
179. the first three or four prompts SVM8DEMO SVM8DEM Aw s ee EX fes AJ EXTENSION Page 2 of 5 No answer EN 12 00A 12 00A 0 M 12 00A 12 00A g ME 12 00A M9 12 00A Screening EM 12 00A f 12 00A Extension Block d 12 004 f 12 004 H 12 004 ff 12 00A Page 2 of 5 EE 12 00A M 12 00A Stored Numbers Stored Numbers This is a list of nine phone numbers where the subscriber can be reached Examples of this would be cell phone branch office home etc These numbers may be quickly entered into the designated location Alternate 4 or may be used by the Find Me fea ture These numbers can be entered in this screen or if allowed by setting the Stored Phone Numbers Allowed flag in page 1 of 5 the subscriber may enter and edit them 51 Table of Contents Greeting Number Recorded Greeting Numbers When a subscriber is using the Basic greeting type different greetings will play depending on different call coverage conditions When a subscriber has the Basic greeting enabled they will be able to access and program the Personal greeting menu from their telephone There are 9 personal greetings available and any greeting may be assigned to any call coverage condition The call coverage conditions are No Answer Your telephone has rung but it did not answer Busy Your telephone is busy must be allowed by Administrator See Busy Greeting Allowed Blocked A subscriber has blocked calls to
180. the prompt to be changed and enter the desired prompt number if different from the existing number Press Ctrl O to bring up the Prompt Text Generator Call Code Processor To make changes to the Event Pointers highlight the desired field and press ENTER to bring up the Target Generator Highlight and open the appropriate Block type Select a new or existing Block from the Target Generator pick list and press ENTER Press Ctrl O to review or edit the selected Block NEXT Pointer This points to the next Block SVMi 8 will execute after answering a call and speaking the prompts in the MODE Block Any DTMF digits entered in the MODE Block will be carried forward to the next MENU block DEFAULT Pointer The Default pointer of the MODE Block determines what to do if a condition occurs while operat ing in this mode and a pointer has not been set This is intended to be a back up precaution in the event of pro gramming error It is normally directed to a BYE Block which will hang up CallCode Pointers CallCode events represent call information that the SVMi 8 receives from the phone system They determines the next Block to pass control to The CODE values are as follows DT Direct call originating from a Trunk DS Direct call originating from a Station AT All calls forwarded originating from a Trunk AS All calls forwarded originating from a Station BT Forwarded on busy originating from a Trunk BS Forwarded on busy or
181. the subscriber to make on premise Outcalls The On Premise Station Type Station type to use for on premise out calls If left blank SVM will automatically select a Station type Press ENTER to bring up the Target Generator Select a new or existing Station type from the Target Generator pick list and press ENTER Press F10 to review or edit the selected Station Block Off Premise Y N Setto Y to allow the subscriber to make local Outcalls The Off Premise Station Type Station type to use for off premise out calls Leave blank for auto select Press ENTER to bring up the Target Generator Select a new or existing Station type from the Target Generator pick list and press ENTER Press F10 to review or edit the selected Station Block Long Distance Y N Setto Y to allow subscriber to make long distance Outcalls The Long Distance Station Type Station type to use for long distance out calls Leave blank for auto select Press ENTER to bring up the Target Generator Select a new or existing Station type from the Target Generator pick list and press ENTER Press F10 to review or edit the selected Station Block Excepted Area Codes Excepted Area Codes These 10 spaces are used to specify area codes subscribers may not call Use these settings to restrict toll calls such as calls to 900 numbers 45 ao d rise Ex efe al svi 8 series eRe Standard ECL Page 5 of 5 Operating MODE 00 Default Event MESSAGE
182. the system administrator Personal Mailbox Administration You may change settings for your mailbox any time you like Personalize the greeting that callers will hear your name password and notification options Private Confidential Messages A message can be marked Private A private message can not be forwarded to another subscriber If the recipient of the private message attempts to forward the message he is informed that the message is private and may not be forwarded Quick Memo See Direct Messaging Reminder See Self Memo Reply Required A message marked for delivery as Reply Required cannot be saved or deleted until the recipient performs a voice reply to the message Retrieve Public Caller When a subscriber logs on they are notified if a caller is holding and the SVMi 8 offers to transfer the caller to the subscriber s designated location If the caller is identified SVMi 8 will speak the caller s name When the subscriber elects to speak with the caller he simply presses 1 and hangs up If the subscriber elects not to speak with the caller SVMi 8 immediately plays the subscriber s mailbox greeting Return Receipt Certified Messages A subscriber may request to be notified when the recipient listens to a mes sage After the message has been delivered and played back by the recipient a confirmation receipt is placed in the new message queue of the sender s mailbox it contains the date and time that the message was played 1
183. their extension must be allowed by administrator See Blocking Allowed Night The subscribers personal availability schedule reports that the subscriber is an unavailable extension must be allowed by administrator See Scheduling Call Screening The subscriber has selected the call screening option must be allowed by Administrator See Call Screening If a subscriber records only the greeting assigned to the No Answer Call Coverage Condition then that greeting will play to callers for all Call Coverage Conditions No Answer Busy Blocked Night and Rejected Caller In this case the greeting should be very general Availability Schedule Availability Schedule 1f allowed by setting Scheduling to Y a subscriber may define an availability schedule During the time a subscriber is according to this schedule available the call will be transferred to the extension blocks dial number and the no answer greeting will play if recorded If the subscriber is not available according to this schedule the call will be transferred to the extension blocks dial number and the extension night greeting will play if recorded 52 Table of 2 S M8DEMO S M8DEMO w rise Ex sf al svi g series EXTENSION Page 3 of 5 Greeting No Greeting cal Option Description To Select Action Typ Gp Target Name p p J TT Press 1 me Ug Message Press Ho or Busy Press Page User Extension Block
184. this process refer to the SVMi 8 user guide Table of Contents Auto Configuration l The System Administrator The installing Technician or System Administrator has ultimate authority over the operation of the SVMi 8 system and can set or change all the options that require specialized knowledge It is the responsibility of the installing Technician to install and program the SVMi 8 to suit the customer s require ments This includes initial set up and creation of the customer database The Technician will use the Screen Interface to program and set up the SVMi 8 The Applications Administrator The Applications Administrator has limited authority to make changes within the SVMi 8 system that pertain to the day to day operation of the system Following the installation of the SVMi 8 any ongoing changes including the creation and deletion of mailboxes recording or changing system greetings and activating holiday and emergency greetings The System Administrator may use DTMF System Administration or an attached PC terminal to perform this service Table of Programming Methods Data may be entered and changed in the SVMi 8 by three methods These are the Screen Interface DTMF System Administration and DTMF Subscriber Administration The Screen Interface Most of the programming is achieved using a PC attached to the SVMi 8 serial port This makes use of a graphical user interface GUI and is considered necessar
185. to call Use to restrict toll calls such as calls to 1 900 numbers SVM8DEMO SVM8DEMO w iee Ei e NEM Standard MCL Page 3 of 4 Prompt prior to record afe o log o IRR ETE 0768 Prompt indicating error Prompt for user available Prompt indicating discard Prompt prior to transfer Prompt indicating success J Prompt for normal delivery Cor 5 MClass Block Prompt for urgent delivery Prompt for Prompt prior to recording Page 3 of 4 Prompt for phone number Beep before recording Public Record Prompts These prompts play to a public caller Leaving the prompt field blank will prevent these prompts from playing Prompt Prior to Record Used in the system wide record facility for a public caller leaving a message By default this prompt is Please begin speaking at the tone To stop recording press 2 or simply hang up It may be changed to any other system prompt or you may replace it with a custom prompt Prompt Indication Error Played when a caller has chosen to record something when the disk is full By default this prompt is Sorry The message storage unit is full it may be changed to any other system prompt or you may replace it with a custom prompt Prompt Indication Discard Confirms that a message has been erased By default this prompt is Message discard ed it may be changed to any other system prompt or you may replace it with a custom prompt Prompt Indication Success By de
186. to replay the announcement If this parameter is blank the caller will not be given the option of listening to the announcement again Escape Digit The Escape Digit normally the sk key causes an immediate exit from playing the announcement When the Escape Digit is pressed the SVMi 8 will not wait for subsequent digits to be pressed but goes immediately to the Target of the active Escape Pointer Wild Card Digit The Wild Card Digit is used to play a set of announcements in a contiguous series whose Announcement Block Numbers all match the wild card specification Announcements play without pause in ascend ing numeric order Example When callers enter any number from 500 through 599 the menu translates this entry to 5 if is the wild card digit The caller then hears all announcements in blocks having numbers that are 3 digits in length and begin with the digit 5 Admin Password The administrative password used to allow the caller to record an announcement When entering the administrative password it must be preceded by the Admin digit specified in the MENU Block plus the number of the announcement block to be edited The length of the password may be from 1 to 8 digits 3l Caller Interface Wait for Caller Entry This is the number of seconds from 0 to 20 SVMi 8 waits for an entry after the caller has been prompted to replay the announcement The time begins at the end of any prompt that requests an entry from the caller
187. to the Bye block if the organization does not want to give the caller additional options ESCAPE Pointer This is the Block that the SVMi 8 will pass control to if the caller presses the escape digit while listening to the List greeting or while leaving a message When the Escape digit is pressed the SVMi 8 will immedi ately exit the process it s in and go to the block defined in this pointer GREET DTMF Pointer This is the Block that the SVMi 8 will pass control to if the caller enters any valid DTMF while listening to the List greeting If defined the Admin digit escape digit digit to skip the greeting and the opera tor digit are not considered valid for this pointer The target block is a menu The menu will perform a search opera tion to match the caller ENTRY to the INPUT value of a pointer or Number of an Extension Mailbox or Announcement Operator This is the Block to go to if Operator assistance is requested 60 Table of Mailbox Block Description The Mailbox Block is used to implement the Voice Mail messaging features on SVMi 8 It also controls the operating characteristics specific to an individual mailbox such as whether the Mailbox is announce only or if the subscriber has Mailbox Administration capabilities This Block maintains the message notification details The Mailbox is where a subscriber receives sends and manages messages The public caller may record a message after hearing a per sonal greeting from the Mailbox
188. tory Block defines necessary information about how the system Dial by Name Directory will function Note that in order for the directory feature to work the included subscribers must have recorded their names and entered DTMF values for them This information includes the maximum number of digits the caller may enter to search for an individual s name the maximum number of names matching the caller s entry and also whether or not to speak the extension number of the matching name to the called party The directory will search on extensions first if no match is found then it will search mailboxes SVM8DEMO SVM8DEMO ao isse Ex fes Al DIRECTORY Maximum entry digits Maximum number of matches MNENi wait for first digit Search based on first name Wait for subsequent digits Include unnamed objects Speak name on exit Directory Block Repeat prompts if no entry Speak key value on exit Retries if no match 2 verify before exit Page 1 of 3 po cm Directory The name of this block A Block name can be any alphanumeric string up to 16 characters long including spaces A Block name may not be the same as another Block name Input Controls Maximum Entry Digits The maximum number of digits the caller may enter to search for the target the caller is trying to locate This is usually set to three because most people s names do not have the same first three letters This number can be between 1 and 10 Wait
189. traffic and type of application Operating Mode Oriented Call Processing The SVMi 8 can be configured to automatically change between up to 99 different customer operating modes based upon the time of day day of week or specific calendar date During an operating mode every aspect of the call automation application including port utilization caller scripts routing solu tions call coverage options and even an individual subscriber s mailbox prompting can be customized to meet the organization s operating requirements SVMi 8 s Schedule Table automatically changes to the correct mode without human involvement Operating Mode Override Under exceptional circumstances such as adverse weather conditions or other organiza tional emergencies when the office may be inaccessible the administrator can override the Schedule Table The administrator calls the SVMi 8 enters the administrative password and selects a new operating mode for any or all ports The new operating mode can be programmed for the circumstances or the administrator can simply record a new company greeting which explains the circumstances to callers Proprietary Design The SVMi 8 is designed to work specifically with the DCS COMPACT II DCS and iDCS 500 This allows tighter integration with the phone system and allows for enhanced features like Call Record Answer Machine Emulation and Display and Soft Key support not normally available with third party Voice Mail Auto Attendant
190. tring area is where the automatic selection takes place If a Station Block has not been explicitly assigned to a phone num ber SVMi 8 will search all Station Blocks to locate the one most closely matching the number being dialed Station Blocks can contain up to six matching dial strings These strings can include any digit which can be dialed and the wildcard character Zero would match the operator s extension Examples 3 Match any four digit number beginning with 3 411 Match 411 only 5000 Match any seven digit number ending in 5000 Match any three digit number Prefix and Suffix Prefix The Dial Prefix instructs SVMi 8 what DTMF to dial if any prior to the actual number Prefix examples include a tie line or trunk access code One example is shown in the Off Premise Station Block 9 tells SVMi 8 to dial 9 and then pause before dialing the actual telephone number See the instructions for entering specific charac ters in the appendix Suffix Enter any DTMF that must be dialed after the actual number This will usually be left blank but may include an account code or PBX feature code Beepers usually require some form of DTMF entry after the telephone number See the instructions for entering specific characters at the end of this section 88 Table of Block Types and Descriptions I Transfer Controls Simultaneous Xfers Y N Set this parameter to Y to allow more than one port to transf
191. ts have been busy Number of Subscribers The total number of subscribers on the system This is actually a mailbox count Extensions are created for every station port on the phone system Total Message Count The total number of messages in the system This includes new and saved messages Avg Messages Mailbox The average number of messages in the subscriber s mailboxes Disk Space Available The total disk space available in hours and minutes 23 Explanation of Default Configuration Application Design Creating an application consists of linking the appropriate Blocks into a set of Call ControlPaths which for a particu lar caller or group of callers represents a Call Routing Solution The number of ControlPaths needed to establish a satisfactory Routing Solution depends upon how many alternatives or variations the organization wishes to provide to satisfy the anticipated needs of the caller s The default application is built using Blocks Each block has a specific purpose and are chained together to build the application This allows the caller to pass from one to the other as the call is processed The default configuration in the SVMi 8 has been designed to simplify installation and reduce the amount of time it takes to learn the application Many of the programming options have been disabled or fixed at a default value When a call is answered it is processed by a number of blocks behind the scenes These blocks are hidden fo
192. us Screen The is the normal operating screen for the SVMi 8 The Status Screen is a display only facility and shows informa tion in real time relating to the current status of the SVMi 8 The following information is displayed SVM8DEMO SVM8DEMD Aw s iie ES ef Al The SAMSUNG Voice Mail and Auto Attendant System Copyright 1992 2001 Samsung Telecomunication Inc Port Mode Mode Active Block Status IEEE From 09 26 01 Toda e 12 20 01 3 15PM Calls To Date Number of Subscriber Average Calls per Week Total Message Count Directory Accesses Avg Messages Mai 1box 0 Times All Ports Busy Ph ae yee Ree 193 50 ly Port Column The Port column gives you the number of the voice circuit that the call is taking place on Mode Column The Mode Number column lets you know which mode the port is in Active Block Column This column shows you which block is currently servicing the call as the call gets directed through the call session Status Column The status column displays the current condition that the port is in Some examples are Idle Processing Transferring Messaging etc 22 System Activity Calls To Date The total number of calls that the SVMi 8 has processed Average Calls per Week The average number of calls per week averaged over all weeks Directory Accesses The total number of callers that have accessed the directory Times All Ports Busy The total number of times all por
193. vents When your business closes because of a holiday or special event the SVMi 8 can provide a special appropriate greeting to your callers You may create specific holiday schedules so that this process becomes automatic Incoming Call Overflow The SVMi 8 may be programmed to answer any or all lines immediately or answer only the calls that your operator does not pick up Overflowed calls may be routed to either a mailbox or the main greet ing 12 Table of Software Features Interruptible Voice Prompts At any time during an announcement or greeting callers may dial a selection and the SVMi 8 will immediately respond It is not necessary to listen to all the options if you are a power user and know what you are doing Maximum Greeting Length The maximum greeting length can be configured for each subscriber For example greeting length for sales personnel may be up to three minutes purchasing staff up to five minutes and production staff two minutes Multiple Call Handling The SVMi 8 can answer and process up to 8 calls simultaneously with an additional VPM installed Multiple Language Support The SVMi 8 can support multiple languages if they have been installed Callers may select a language option at the beginning of the call and continue in the chosen language Additionally each mailbox may be assigned a default language so that each subscriber can use a specific language Check with your Samsung Representative for languag
194. vity Facility HELP Page 1 of 2 The Port Activity Facility provides commands to control and monitor the system s ports To execute a Command type the command and arguments at the command Line Prompt gt then press ENTER To exit the Facility and return to the System Main Menu press F9 Command Action amp Description Displays the Activity Log Sets the system run time license for ten additional days or unlimited run time Turns the Call Progress monitor on or off for one or all ports Turns the Debugging monitor on or off for one or all ports Loads the file specified by name into the File Display Facility Displays the Error Log Allows copying renaming and deleting files Busies a port when in goes idle 17 Override Mode The Override Mode bypasses control of the Schedule Table This allows the System Administrator to immediately put a single port or group of ports in a specific mode This override will stay active on the specified ports until the System Administrator reasserts the automatic schedule The Override Mode can be activated remotely by the System Administrator See Manual Mode Selection The Override Mode has one page which contains all parameters The parameters are grouped by category as follows PORTS This parameter specifies which port s are to be set active to a specific Mode Block Entering All in this field would assert a Mode Block to all ports USE MODE This field
195. y Availability Schedule During the defined day period SVMi 8 will automatically play the Primary No Answer Greeting to callers unless the subscriber is busy on another call and has recorded a Busy Greeting or Call Blocking is set active and a Call Blocking Greeting is recorded During the time periods a subscriber is not scheduled available to take calls and does not have Call Blocking activated SVMi 8 plays the Night Greeting Find Me When Find Me is set active the SVMi 8 attempts to deliver calls to the subscriber s designated location provided neither Call Blocking nor Forward All Call is active The SVMi 8 first tries to locate the subscriber at the subscriber s designated location Then if necessary it tries each of the subscriber s Stored Telephone Numbers until all numbers have been called After each stored telephone number the SVMi 8 will prompt the caller I m still trying to locate called party s recorded name If you would like me to continue please stay on the line If not press the pound key for other options If SVMi 8 cannot locate the subscriber the subscriber s Call Blocking Greeting is played to the caller This feature can be activated for a number of hours 1 to 9 for the end of the current business day for the beginning of the next business day for a day of the coming week for Monday through Sunday for a specific date for hour and minute or until further notice Follow Me Off Premises Transfer Each su
196. y cause some erroneous characters to print on the terminal or some items not to be displayed correctly If this happens you should press Ctrl L This will refresh the screen Getting Help The key strokes available to you during editing can be viewed by pressing F1 and are as follows Fl Navigation Keys Help Ctrl E Save and RETURN TO Starting Facility Ctrl A Save Block As Ctrl O Save and OPEN Block or Prompt Text under Cursor Ctrl R Save and RETURN TO LAST Block in Control Path Ctrl N Save and OPEN Next Block of Same Type or Template Blocks Ctrl V Save and OPEN Previous Block of Same Type or Templates Ctrl F Find Blocks that refer to the Current Block F3 Sort in Current Object or Facility Table of HOME Contents Programming Methods l Screen Movement Keys Tab Moves Cursor to NEXT Field or Line Wraps Around Ctrl Q Moves Cursor BACK to Previous Field or Line Arrow Keys Move Cursor Between Fields or Lines in Arrow Direction Ctrl T Moves Cursor to TOP Field on Screen Ctrl B Moves Cursor to BOTTOM Field on Screen Ctrl U Page Up Displays Previous Page Screen Ctrl D Page Down Displays Next Page Screen Editing and Moving within a Field Delete Deletes Contents of a Field Ctrl Y Deletes Contents of Field or Line Backspace Deletes 1 Character to Left of Insert Point in Field Navigation As you move the cursor around in each screen you will notice that some fields cannot be accessed This is normal a
197. y for initial set up Knowledge Requirements A general knowledge of PC s and Windows is required Some understanding of serial port communications is advised Equipment Requirements A Windows PC running HyperTerm or equivalent is needed You will also require a serial cable with straight through wiring If you already have a cable for programming the Samsung CADENCE card you can use this Programming Methods Using the Screen Interface After connecting the terminal equipment press Ctrl L to clear and refresh the screen You will see a status of the current operating condition including the status of each port and some general system data The main screen looks like this and shows port activity and general statistics SVM8DEMO SVM8DEMO m 3 Ae sj Hee Ea efe al The SAMSUNG Voice Mail and Auto Attendant System Copyright 1992 2001 Samsung Telecomunication Inc Port Mode Active Block Status Thin om 09 26 01 T Date ste 12 19 01 9 9 57AM Calls To Date 0 Number of Subscribers Average Calls per week Total Message Count Directory Accesses 0 Avg Messages Mailbox 0 Times All Ports Busy Disk Space Available Logging In To log into the system press the ESCAPE key and enter the password the default password is 0000 You will now be at the System Administration Main Menu and are ready to begin programming NOTE From time to time electronic noise on the serial cable ma
198. y other mailbox block or list block This is the number that is used to give the block a unique identity It is also the number that is used to call the mailbox 61 Extension The Extension number to which the mailbox belongs To edit this field press ENTER to bring up the Target Generator Select and open Extension Choose a new or existing Block from the Target Generator pick list and press ENTER Press Ctrl 0 to review or edit the chosen Block MCLASS This is the name of the mailbox class of service that defines operating characteristics for this Mailbox To change the M CLASS press ENTER at this field to bring up the Target Generator Select and open a new or existing Block and press ENTER Press Ctrl O to review or edit the selected Block Mailbox Controls Announce Only Mailbox A Y in this field designates this as an announcement only mailbox When a public caller accesses this mailbox it will play the greeting message announcement and exit immediately without recording a message This may be used for bulletin boards and other simple audiotex applications After playing the announce ment SVMi 8 will pass control to the block defined by the No Msg Left pointer Subscriber Administrator A Y in this field gives the mailbox user the ability to send a broadcast message to all subscribers on the system Use LIFO message ordering If set to Y messages are reviewed in Last In First Out order If set to N they ar

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