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Lucent Technologies Release 4.0 Stereo System User Manual

1. Deter toll fraud with the Call Transfer Restriction features and Administration Password Aging a Allow customers to track and bill subscribers calls with the Administration and Data Acquisition Package ADAP 1 AUDIX software uses a voice encoding algorithm known as code excited linear predication CELP CELP captures the nuances and subtle inflections of the human voice which are an integral part of interpersonal communication DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Features and Compatibility Feature Overview 1 2 a Maintain a direct connection with Lucent Technologies Remote Services Center RSC to spur immediate support for maintenance problems a Ensure the stability of services by automatically backing up data on removable optical disks also called MO disks a Save money with a small voice messaging system that resides in the customer s switch Savings from A Smaller System The space the DEFINTY AUDIX system Release 4 0 requires from the customer s switch has decreased from previous releases of the system by 60 The system now only requires two universal port slots in the customer s DEFINITY switch or one slot in a Compact Modular Cabinet CMC while previous releases required five slots For smaller switches such as the CMC a voice messaging system that only takes one or two slots can make expanding the customer s telecommunications capa
2. Audio Messaging Interchange Specification AMIS An analog networking feature that allows subscribers of different voice mail systems to send voice mail messages to one another Audit A software program that resolves filesystem incompatibilities and updates restored filesystems to a workable level of service Audits are done automatically on a periodic basis or can be performed on demand Audio Information Exchange AUDIX A complete voice mail messaging system accessed and operated by touch tone telephones and integrated with a switch AUDIX Administration and Data Acquisition Package ADAP A software package that allows the DEFINITY AUDIX administrator to transfer system subscriber maintenance or traffic data over the administration port to a personal computer PC or Work Group Sys tem WGS Automated Attendant A DEFINITY AUDIX feature that allows a customer to set up a main number with a menu of options that routes callers to an appropriate department at the touch of a button Backup A duplicate copy of a filesystem saved on a removable tape or MO disk The backup filesystem may be copied back restored if the active version is damaged corrupted or lost Balun On the DEFINITY AUDIX LAN connection the adapter needed to con nect the twisted pair breakout cable to the coaxial building wire distri bution system Baud Rate Transmission signaling speed Boot or Reboot The operation to start a computer system by loadi
3. If this feature is enabled the subscriber may not use the standard DEFINITY AUDIX Multiple Personal Greetings feature Camp On A system shutdown option that waits for ports to become idle before blocking service to them This allows subscribers to finish calls in progress Central Office CO A main telephone office where private customer lines are terminated and connected to the public network through common carriers Central Processing Unit CPU The Multifunction board s main processor that controls system data transfer input output I O and logical instructions Class of Service COS The standard set of features given to subscribers when they are first administered set up with a voice mailbox DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Glossary GL 4 Command Mode A system state in DEFINITY AUDIX system releases earlier than 4 0 where flashware is in control and software is shut down In this state a technician has access to menu options to see flashware status and ini tialization history run through flashware diagnostics and to start or continue system initialization Configuration The particular composition and hardware selected for a system includ ing internal options and peripheral equipment Control Link CL The integration or interface between the DEFINITY AUDIX System and the switch that enables the transmission of control messages from th
4. cal and disk drives DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Glossary GL 11 Standalone Utility A software utility with options that include disk drive initialization copy ing files from a generic tape or MO disk onto the customer s disk and map partition modification With release 3 2 and earlier releases the standalone utilities where referred to as standalone tape utilities Subscriber Specific Announcement Set When the Multilingual feature is enabled each subscriber form has three fields specifying the announcement set with which the subscriber will interact with the system once they log in and the two announce ment sets with which callers to the subscriber s mailbox can interact with the system T Transmission Control Protocol Internet Protocol TCP IP A set of protocol standards which allows a process on one machine to send data to a process on another machine Communication may be full or half duplex TCP IP includes support for multiple operating sys tems and machine architectures Telecommunications Device for the Deaf TDD A category of DEFINITY AUDIX features including personal greetings and announcement sets that exchange text messages with subscrib ers or callers using teletypewriters Teletypewriter TTY A device that uses Baudot tones to transmit text based telephone mes sages for the hearing impaired Subscribers or callers can use tele ty
5. connections For DCP Mode 2 connections the following traffic limits apply a The system can network with only 10 remote AUDIX nodes The system can accommodate no more than 100 local subscribers a The system can accommodate no more than 10 000 remote subscribers Customers whose DCP Mode 2 Digital Networking traffic requirements exceed those for DEFINITY AUDIX system Release 4 0 should consider the INTUITY messaging system For more information about DEFINITY AUDIX system Release 4 0 traffic guidelines see Chapter 3 For more 3 This rule differs from previous system administration conventions where administrators were required to administer the maximum number of voice ports the switch would allow DEFINITY AUDIX System Release 4 0 System Description Pocket Reference 585 300 214 Transition Notes System Design information about the INTUITY messaging system see INTUITY Messaging Solutions Alarm Origination In addition to the TN566 or TN567 multifunction circuit pack previous releases of the DEFINITY AUDIX system used a secondary circuit pack called an alarm board The alarm board diagnosed the DEFINITY AUDIX system for trouble and posted active alarms for the system administrator and Lucent Technologies Initialization and Administration System INADS The TN568 circuit pack performs these functions on Release 4 0 External Modem In addition to the alarm board previous DEFINITY AUDIX system releases
6. 1 a DEFINITY Communications System Generic 3i a DEFINITY Communications System Generic 3s a DEFINITY Communications System Generic 3si a DEFINITY Communication System Generic 3csi ProLogix a DEFINITY Communications System Generic 3vs a DEFINITY Communications System Generic 3r Table 1 1 lists special considerations for using the DEFINTIY AUDIX system with these switches DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Features and Compatibility Compatibility 1 5 Table 1 1 Considerations for the DEFINTIY AUDIX system Switch releases Considerations for the DEFINTIY AUDIX system All Calls using loopback trunks cannot terminate at the DEFINITY AUDIX system Earlier than 5 3 These switches do not support the use of multifunction analog telephones MFATs Earlier than These switches do not support the Transfer Out of AUDIX 2g 04 5 0 099 feature Native and Non native Mode The DEFINITY AUDIX system can operate with almost any Lucent Technologies switch release However only DEFINITY switch releases 7 1 and later will recognize the DEFINITY AUDIX system s TN568 circuit pack The circuitry for the DEFINITY AUDIX system is assigned a vintage number that communicates the system s function to the switch The vintage number for DEFINITY AUDIX system Release 4 0 is 48 Switch releases 7 1 and later recognize this number as belonging to the DEFINITY AUDIX sys
7. Answer Voice Mail and Bulletin Board usually share the voice ports Table 3 2 lists the DEFINITY AUDIX system s port capacities in Erlangs at 01 to 10 GOS Table 3 2 Port Capacities in Erlangs GOS 01 02 03 04 05 06 08 10 4 0 89 1 09 1 22 1 34 1 43 1 51 1 65 1 78 6 1 92 2 24 2 44 2 60 2 74 2 86 3 06 3 22 Ports 8 3 14 3 53 3 81 4 00 4 17 4 33 4 58 4 78 10 4 44 4 92 5 25 5 50 5 69 5 89 6 17 6 42 12 5 83 6 39 6 78 7 06 7 28 7 47 7 81 8 08 Two examples from Table 3 2 will help demonstrate the significance of using Erlangs to compare voice port GOS A system with a voice port capacity that falls in the top left cell of the table would have 4 active voice ports on the DEFINITY AUDIX system Operating at 01 GOS only 1 of the calls to those 4 ports would be delayed longer than10 seconds during the busiest hour of the day Thus the system would be operating at 0 89 Erlangs which means that an average of 0 89 of the customer s 4 voice ports would be in use at any one time In this configuration all callers would be assured an open voice port to the DEFINITY AUDIX system On the other hand a system whose voice port capacity falls in the bottom right cell of Table 3 2 would have 12 active voice ports on the DEFINITY AUDIX system This system would be operating at 10 GOS meaning that 10 of the calls to the voice ports would be delayed more than 10 seconds during the busiest hour The sys
8. and diagnostic information Liquid Crystal Display LCD For release 3 2 and earlier releases the 10 character alphanumeric display on the DEFINITY AUDIX faceplate panel that automatically shows status of the system including alarms DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Glossary GL 8 Local Area Network LAN A short distance data communications network used to link computers and peripheral devices under some form of standard control Local Maintenance Terminal LMT A display terminal located near the DEFINITY AUDIX System and the switch It is temporarily attached to the DEFINITY AUDIX during an on site service visit Login A unique code used to gain approved access to a subscriber s voice mailbox or to a display terminal Magneto optical MO Disk Drive With release 4 0 the device used to store nightly and weekly backups of customer data install new software releases restore the system and remove core dumps and other maintenance information The drive stores information on an MO disk The MO drive replaces the tape drive from previous releases Mailbox A portion of disk memory given to each subscriber for creating and storing outgoing and incoming messages Message Waiting Lamp An LED on a telephone that alerts subscribers to new messages MO Disk With release 4 0 the storage medium used by the magneto optical disk drive to store backups and other informat
9. installed and used in accordance with the instructions may cause harmful interference to radio communications Opera tion of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Industry Canada IC Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada Le Pr sent Appareil Nom rique n met pas de bruits radio lectriques d passant les lim ites applicables aux appareils num riques de la class A pr scrites dans le reglement sur le brouillage radio lectrique dict par le Industrie Canada Trademarks See the preface of this document Ordering Information Call Lucent Technologies BCS Publications Center Voice 1 800 457 1235 International Voice 317 322 6791 Fax 1 800 457 1764 International Fax 317 322 6699 Write Lucent Technologies BCS Publications Center 2855 N Franklin Road Indianapolis IN 46219 Order Document No 585 300 214 Comcode 108356106 Issue 1 May 1999 For additional documents refer to the section in About This Document entitled Related Resources You can be placed on a standing order list for this and other documents you may need For more information on standing orders or to be put ona list to receive future issues of this document contact the Lucent Technol ogies P
10. native mode in DEFINITY switch releases 7 1 and later These switches will know that the DEFINITY AUDIX system s maximum capacity is 12 voice ports and that is the maximum number of voice ports these switches will allow customers to administer for the system If the DEFINITY AUDIX system operates in non native mode however the system must emulate an 8 port or 16 port circuit pack The system cannot emulate a 12 port circuit pack When previous releases of the DEFINITY AUDIX system operated in non native mode system administrators or technicians were required to administer the maximum number of voice ports the switch would allot for the system either 8 or 16 If for example a customer purchased 4 voice ports but the DEFINITY AUDIX system emulated a TN2181 16 port circuit pack the administrator or technician had to administer all 16 ports the switch would allow for the TN2181 even though only 4 of the voice ports were active on the DEFINITY AUDIX system A similar rule applies to Release 4 0 When the DEFINITY AUDIX system operates in non native mode the system administrator or technician 2 Lucent Technologies recommends emulating a TN2181 circuit pack in DEFINITY switch versions 2 and later to facilitate system expansion DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Transition Notes System Design A 3 must administer the maximum number of voice ports the DEFINITY AUD
11. users can log on to the system at once When a subscriber uses INTUITY Message Manager the application will not compete for voice ports on the DEFINITY AUDIX system any more than a telephone However the application will compete with telephones for hard disk storage and central processor activities Table 3 4 shows the uses of INTUITY Message Manager that could demand system resources 1 The system will not hold more than 9 language sets DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Capacity and Sizing Backup Limits on the MO Disk 3 6 Table 3 4 Limits for INTUITY Message Manager System activities Limits User activities Administered Limits of the None subscribers DEFINITY AUDIX system TCP IP sessions 0 to 500 Subscribers receive notification of new messages arriving in their AUDIX mailboxes Login sessions 0 to 32 m Create messages Administer personal greetings Administer notification Access directories Forward message Replay to sender Call sender Empty wastebasket Move messages between folders View server data and administration Refresh message header contents Audio sessions 0 to 12 a Play back messages Record and play back personal greetings Create messages Call sender Play or record name Originate call via INTUITY Message Manager 1 0 to 8 with Digital Networking Backup Limits on the MO Disk Drive T
12. 1 and DEFINITY AUDIX system Release 4 0 See the system description for the customer s switch for more information about environmental requirements Table B 1 shows the system s atmospheric requirements Table B 1 Atmospheric Requirements Temperature F Relative humidity Air pressure psi 65 to 85 20 to 60 9 4 to 15 2 I For customer sites at altitudes above 5000 feet subtract 1 F from the maximum temperature for every 1000 feet over 5000 For example the maximum temperature at 6000 feet is 84 F the maximum temperature at 7000 feet is 83 F Beyond its atmospheric requirements the DEFINITY AUDIX system also has requirements for air purity Table B 2 shows the system s tolerance for airborne contaminants DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Customer Responsibilities Cable Connections B 3 Table B 2 Air Purity Requirements Contaminant Average concentration Total particulate matter including the following Dust Lint Carbon particles Paper fiber Metal fragments 185 00 microgram m Nitrate in particulate matter 12 00 microgram m Corrosive gases Total hydrocarbons equivalent to methane Sulphur dioxide Oxides of nitrogen Total oxidants equivalent to ozone Hydrogen sulfide 10 00 ppm 0 20 ppm 0 30 ppm 0 05 ppm 0 10 ppm Cable Connections The customer is responsible for provi
13. Average System Requirements per Subscriber Daily voice port Basic voice storage Advanced voice usage Minutes Minutes storage Minutes Light 2 1 3 2 0 Medium 4 1 9 2 8 Heavy 6 2 3 3 4 Very heavy 8 2 6 3 9 Extremely heavy 10 3 0 4 5 Voice Ports Lucent Technologies configures voice ports for the DEFINITY AUDIX system in two port increments Customers can purchase four six or eight voice ports with Digital Networking or up to12 voice ports without Digital Networking Lucent Technologies ships the system with four voice ports unless the customer orders additional ports The DEFINITY AUDIX system s voice port capacity is measured in Erlangs An Erlang is a mathematical representation of one busy port The number of Erlangs a system can carry equals the average number of ports in use The number of Erlangs the system can carry will vary according to its Grade of Service GOS DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Capacity and Sizing Voice Ports 3 2 The system s GOS represents the fraction of calls to the port group that are delayed more than 10 of the length of an average session during the busiest hour of the day Session times vary with subscribers feature use but session times average 60 to 100 seconds when all subscribers access features through a single port group All services on the system such as Automated Attendant Call
14. IX system will allow If the DEFINITY AUDIX system emulates a TN754 8 port circuit pack the administrator or technician will need to administer 8 voice ports On the other hand if the DEFINITY AUDIX system emulates a TN2181 16 port circuit pack the administrator should only administer 12 voice ports because that is the maximum number of voice ports the DEFINITY AUDIX system supports For more information about voice port administration see Installation and Switch Administration for the DEFINITY AUDIX System Release 4 0 585 300 122 Migration Impacts DEFINITY AUDIX system Release 4 0 may not be the best voice messaging solution for customers who use more than 12 voice ports on previous releases of the system If these customers migrate to DEFINITY AUDIX system Release 4 0 they may experience a significant decline in the speed of their voice messaging service These customers may consider migrating to an INTUITY messaging system For more information about the INTUITY messaging system see INTUITY Messaging Solutions Digital Networking Port DEFINITY AUDIX system Release 4 0 has one digital networking port while previous releases of the system had two digital networking ports Although this change has only minimal affects on high speed Digital Networking traffic DCP Mode 1 or DCP Mode 3 connections this change significantly reduces the Digital Networking traffic the system can support with low speed Digital Networking DCP Mode 2
15. Lucent Technologies Bell Labs Innovations DEFINITY AUDIX System Release 4 0 System Description Pocket Reference 585 300 214 Comcode 108356106 Issue 1 May 1999 Copyright 1999 Lucent Technologies All Rights Reserved Printed in U S A Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Your Responsibility for Your System s Security Toll fraud is the unauthorized use of your telecommunications system by an unautho rized party for example persons other than your company s employees agents sub contractors or persons working on your company s behalf Note that there may be a risk of toll fraud associated with your telecommunications system and if toll fraud occurs it can result in substantial additional charges for your telecommunications services You and your system manager are responsible for the security of your system such as programming and configuring your equipment to prevent unauthorized use The system manager is also responsible for reading all installation instruction and system adminis tration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier tele
16. Previous releases of the DEFINITY AUDIX system used two circuit packs either a TN566 or a TN567 multifunction board and an alarm board Because of this design previous releases of the DEFINITY AUDIX system occupied five port slots in the customer s switch Native and Non native Support When the DEFINITY AUDIX system operates in native mode the switch reserves a number of port slots for the system based on the system s size DEFINITY AUDIX system releases earlier than 4 0 were five slots wide so switch releases that supported the system in native mode reserved five slots for the system Because DEFINITY AUDIX system Release 4 0 only requires two slots in the switch switch releases that support the system in native mode will only reserve two slots for the system DEFINITY switch Version 4 Version 5 and Release 6 supported DEFINITY AUDIX system releases earlier than 4 0 in native mode However only DEFINITY switch releases 7 1 and later will support DEFINITY AUDIX system Release 4 0 in native mode This change mainly impacts customers who want to migrate from DEFINITY AUDIX system releases earlier than 4 0 to DEFINITY AUDIX system Release 4 0 for use in DEFINITY switch Version 4 Version 5 or Release 6 Customers who use DEFINITY AUDIX system releases earlier than 4 0 in these switches probably use the system in native mode If these customers migrate to DEFINITY AUDIX system Release 4 0 the new system will operate in non native mo
17. RS 232 Asynchronous see DCP Mode traffic guidelines voice ports 2 4 3 4 cable co be tons 6 sho B 5 digital con capacity 3 1 to 3 6 emulation i Halol dlg g jon CELP see Tode excited linear predication aut ora a iN z 61A 1 TN567 A 1 TN568 1 5 A 1 N746 A 6 TN754 1 5 to DEFINITY AUDIX System Release 4 0 System Description Pocket Reference 585 300 214 Index E electromagneti interference 2 al Erlangs 3 1 to o 3 F faceplate 2 8 to 2 9 features Alarm Origination Aaltola 2 announcement sets limits 1 1 Telecommunications Device for the Deaf TDD voice storage 3 4 to 3 5 Automated Attendant voice ports 3 3 Broadcast Messaging voice ports a for the custom organization o aE Multilingual see also fea s ncment sets 3 4 to Outcal Shel voice ports overview 1 1 to 1 4 for the subscriber 1 2 to 1 3 for the system administrator 4 Ee Traffic Reports H ol flash programmable read only memory EPROMs 2 2 flashware 2 2 FPROMS see flash program mable read only memory G Grade of Service 3 1 to 3 3 Issue 1 May 1999 IN 2 H hard disk drive see alsdvoice implementation B 1 anager INTUITY Mes ao benefits ee eo L LCD see liquid crystal display liquid crystal display LCD A 5 local area network LAN con nections see 10BaseT M magneto optical MO disk drive 2 7 A 5
18. TN568 rr DEFINITY AUDIX U system To f j f f TE o 6000 o o o o o E zX o o o o ma Tr scdxcmc KLC 022299 The DEFINITY AUDIX system only requires one slot in the CMC if it is installed in slot 6 Figure 2 7 Sample Location in a CMC DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Design and Operation Operating Requirements 2 12 Table 2 2 shows the system s physical dimensions Table 2 2 Physical Dimensions for the DEFINITY AUDIX System Slots the system Height Width Length Weight occupies Inches Inches Inches Pounds 2 7 67 1 44 13 77 3 85 Power Requirements The DEFINITY AUDIX system draws its power from the 5 volt and 48 volt buses on the switch s backplane Table 2 3 shows the power the DEFINITY AUDIX system requires from the switch Table 2 3 Power Requirements for the DEFINITY AUDIX System Maximum power demand from the Switch power source DEFINTIY AUDIX system Watts 5 volt bus 20 48 volt bus 11 Environmental Requirements The switch and the DEFINITY AUDIX system generate heat as they operate If the operating environment for the system and the switch is not properly ventila
19. TY AUDIX System Release 4 0 585 300 122 DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Customer Responsibilities Cable Connections B 5 h2dx104p KLC 021999 10BaseT Lucent provided Connectors Customer provided D8W cord LAN connection To DEFINITY AUDIX LAN connector Figure B 2 Lucent and Customer provided LAN Connections DEFINITY AUDIX System Release 4 0 System Description Pocket Reference 585 300 214 Abbreviations Abbreviations A AC alternating current ACD automatic call distribution ADAP administration and data acquisition package ADU asynchronous data unit ALT assembly load and test AMIS Audio Messaging Interchange Specification API application programming interface AUDIX Audio Information Exchange AWG American wire gauge B BIOS basic input output system bps bits per second BRI basic rate interface BSC binary synchronous communications BTU British thermal unit Cc CCA call classification analysis CDH call data handler process CELP code excited linear prediction CIC customer information center CICS customer information control system CL control link CMC Compact Modular Cabinet co central office COIN central office implemented networ
20. UDIX 4 0 are not reserved and alarms are reported as alarms for a TN754 TN2181 or TN746B Nonvolatile Random Access Memory NVRAM A battery backed RAM on the Multifunction board that retains data through loss of power Null Modem Cable A cable that transposes transmit and receive leads on an RS 232 con nection 0 Operating System OS The set of programs that runs the hardware and interprets software commands Operations Administration and Maintenance OA amp M A state of system operation where core processes of the Multifunction board are accessed including system initialization resource configura tion forms interface entry into the maintenance subsystem and file system access Also entered when customer data must be restored Outcalling A feature that allows the system to dial subscribers numbers or go to pagers to inform them they have new messages P Port A connection or link between two devices allowing information to travel through it to a desired location For example a switch port con nects to a DEFINITY AUDIX port to allow a subscriber on a voice ter minal to leave a message DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Glossary GL 10 Protocol A set of specific rules procedures or conventions relating to forms and timing of data transmission between two devices R Reboot A system reboot is done to clear major system prob
21. ants and announcement sets the sets of automated verbal instructions that compose the system s user interface The hard disk drive provides up to 100 hours of voice storage The system comes with a minimum of 10 hours of voice storage Customers can purchase additional voice storage in five hour blocks DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Design and Operation Hard Disk Drive 2 3 Software AUDIX software allows the DEFINITY AUDIX system to communicate with the switch through a telephone like interface This type of operation is called set type emulation The commands that subscribers and the switch use to access the system s software correspond to the interface on a digital telephone or set The digital set the system emulates depends on whether the system is operating in native or non native mode In switch releases earlier than 7 1 the DEFINITY AUDIX system emulates a 7405D digital telephone In switch releases 7 1 and later the system communicates with the switch using an ADX16D set type interface through which the switch can recognize the system s AUDIX software Networking Because of its telephone like interface the system can send and receive messages from other voice messaging systems as a telephone can AUDIX software helps the system to communicate efficiently with other AUDIX systems The DEFINITY AUDIX system has two networking options that u
22. automatically on board during ini tialization Forms Terminal screens of information that allow data to be displayed or changed G Generic Tape or Generic Disk A copy of the standard software and standalone tape utilities standal one utilities in Release 4 0 that is shipped with a new system Graceful Shutdown Taking the DEFINITY AUDIX System offline to the maintenance shut down state using RESET SYSTEM SHUTDOWN in a camp on man ner Ground Isolation Ground isolation prevents an alternate return current path at the con necting interface Return currents pass through the signal wire s in the interface connector cable rather than via green wire ground Guest Password A feature that allows people who are not subscribers to leave mes sages on the system by dialing a subscriber s extension and entering a system wide guest password H Hard Disk Drive The disk drive the DEFINITY AUDIX system uses to actively save voice messages personal greetings subscriber profiles automated attendants and other data The hard disk drive also stores the sys tem s AUDIX software DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Glossary GL 7 Header Information that the system creates to identify a message A message header includes the originator or recipient type of message creation time and delivery time Hunt Group A group of ports on a switch usually admi
23. bscribers or outside callers use of the system System administrators however should be aware that messages from the switch such as alarms that refer to a TN754 or a TN2181 circuit pack the system is emulating may actually refer to the DEFINITY AUDIX system gt NOTE Lucent Technologies strongly recommends that the DEFINITY AUDIX system emulates a TN2181 digital port circuit pack in switch versions 2 and later A TN2181 emulation supports a maximum of 12 voice ports while a TN754 emulation only supports a maximum of 8 voice ports If the DEFINITY AUDIX system emulates a TN2181 circuit pack system expansion may be easier Switch versions earlier than 2 do not support TN2181 circuit pack emulation Table 7 2 shows which switches and switch software releases support the DEFINITY AUDIX system and whether or not they support the system in native mode For more information about the TN568 circuit pack or the system s operations native and non native mode seefChanter gt For more information about Alarm Origination and the DEFINITY AUDIX system s interactions with the switch see Chapier 3 DEFINITY AUDIX System Release 4 0 System Description Pocket Reference 585 300 214 Features and Compatibility Compatibility Table 1 2 Switch Releases Compatible with the DEFINITY AUDIX System Compatible switch releases Do these software releases support the system in native mode System 75 m Release 1 V
24. calls that go to a pager The DOSS configurator also assumes the following a A successful outcall takes 15 seconds an unsuccessful outcall takes 60 seconds a 50 of outcalls that do not go to a pager are successful a The switch treats all outcalls that go to a pager as unsuccessful Automated Attendant For Automated Attendant the DOSS configurator uses the following estimates to calculate voice port requirements a The number of Automated Attendant calls during the busy hour a The holding time per call Broadcast Messaging For Broadcast Messaging the DOSS configurator uses the following estimates to calculate voice port requirements a The total number of broadcast messages the customer organization generates per day a The average length of a broadcast message in seconds DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Capacity and Sizing Voice Storage 3 4 Digital Networking Using Digital Networking reduces the system s maximum number of voice ports from 12 to 8 Customers who need Digital Networking and more than 8 voice ports should consider using an INTUITY messaging system For more information about the INTUITY messaging system see INTUITY Messaging Solutions AMIS Analog Networking While Digital Networking uses the Digital Networking port to send messages to remote subscribers AMIS Analog Networking uses voice ports to send messages with the Message Del
25. ce ports administra ion 5 Pole c anges for Release 40l maratons gy migrations A 3 voice pori ee also d Messaging Interchange Analog Na working Didital Networking eatures Automated Atten dantieatures Broadca voice storage available increments 2 2 ims LE voice storage see also hard disk drive features announcement sets voice storage
26. city much more efficient in the long run With a two slot voice messaging system customers can further expand their telecommunications capacities adding voice ports or local area network LAN features for example before they must invest in switch upgrades Features for the Subscriber Subscribers can perform many tasks with the DEFINITY AUDIX system that make communication faster easier and more convenient Store incoming and outgoing messages in a voice mailbox a Use a streamlined voice menu to speed through complex transactions Post multiple personal greetings on the system which subscribers can change according to their availability Compose spoken messages with Voice Mail which they can send to one or more other subscribers on the DEFINITY AUDIX system a Send messages to many recipients at once using mailing lists a Address voice mail messages by typing recipients names rather than their extensions on their telephone keypads a Advance or rewind messages as they listen a Receive visual notification of new messages with message waiting indicators MWIs lights or display screens on subscribers telephones that indicate new messages 2 For the system to take one slot it must be installed in slot 6 DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Features and Compatibility Feature Overview 1 3 a Receive audible notification for all incoming mes
27. communication services or facilities accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use Lucent Technologies Fraud Intervention If you suspect you are being victimized by toll fraud and you need technical support or assistance call the appropriate BCS National Customer Care Center telephone num ber Users of the MERLIN PARTNER and System 25 products should call 1 800 628 2888 Users of the System 75 System 85 DEFINITY Generic 1 2 and 3 and DEFINITY ECS products should call 1 800 643 2353 Customers outside the continen tal United States should contact their local Lucent representative or call one of the above numbers in the following manner Dial the International Access Code for example 011 Dial the country code for the U S that is 01 e Lastly dial either of the telephone numbers provided above Lucent Technologies Web Page The world wide web home page for Lucent Technologies is http www lucent com Federal Communications Commission Statement Part 15 Class A Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not
28. de 1 The Compact Modular Cabinet CMC reserves one slot if the system is installed in slot 6 DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Transition Notes System Design A 2 While DEFINITY switch Version 4 Version 5 and Release 6 recognized earlier DEFINITY AUDIX system releases TN566 or TN567 circuit packs as belonging to the DEFINTY AUDIX system these switch releases will recognize DEFINITY AUDIX system Release 4 0 s TN568 circuit pack as a TN754 or TN2181 digital port circuit pack Because of this change the switch will only reserve one port slot for the system instead of five The port slot the switch reserves will house the TN568 circuit pack and the DEFINITY AUDIX system s other hardware components will physically occupy a second slot The change from native to non native support for the system in earlier switch releases allows customers to benefit from the advantages of the reduced size of DEFINITY AUDIX system Release 4 0 For more information about these advantages see Chapter 1 Voice Ports DEFINITY AUDIX system Release 4 0 supports a maximum of 12 voice ports without digital networking or 8 voice ports with digital networking Previous releases of the DEFINITY AUDIX system supported a maximum of 16 voice ports without digital networking or 12 voice ports with digital networking Administration Impacts The DEFINITY AUDIX system will operate in
29. ding several connections from the customer s facilities to the DEFINITY AUDIX system These connections divide maintenance responsibilities between Lucent Technologies and the customer All customers must provide a Cmentral Office CO line or a Direct Inward Dialing DID line to connect the modem to an external telephone network for remote maintenance All customers must provide a power source for the external modem Customers using INTUITY Message Manager must provide a 10BaseT to connect the DEFINITY AUDIX system to the customer s local area network LAN Figure B 1 shows the connections customers must provide for the external modem 1 Customers outside the U S must provide an external modem DEFINITY AUDIX System Release 4 0 System Description Pocket Reference 585 300 214 Customer Responsibilities Cable Connections Issue 1 May 1999 B 4 DEFINITY system DEFINITY AUDIX adapter cable oO TN568 circuit Customer provided power source To RS 232 wall field cable Customer Modem provided modular cord External modem connector cydxsl12 KLC 111798 Figure B 1 Cable Connections for the External Modem Figure B 2 shows the customer provided 10BaseT and where it meets the Lucent Technologies LAN connection at a 104A mounting block For detailed information about installing these connections see Installation and Switch Administration for the DEFINI
30. e DEFINITY AUDIX System to the switch over a DCIU data link The control messages are transmitted over a separate cable connection and carry information such as calling party identification and mes sage waiting indicator status and control Control Link Mode The type of switch link integration for which the DEFINITY AUDIX Sys tem R2 0 or later is connected to the switch via analog line card emu lation and a digital connection D Delivery Operations Support System DOSS Configurator Lucent Technologies algorithmic system for configuring products for customers specific needs Digital Communications Protocol DCP An Lucent Technologies proprietary protocol for networking remote communication systems DCP Mode 1 A Lucent Technologies proprietary Digital Communications Protocol DCP connection using a data rate of 56 Kbps for AUDIX Digital Net working DCP Mode 1 uses a DS1 facility on the switch or a dedicated facility on the switch or a dedicated facility on a T1 carrier DCP Mode 2 DCP Mode 2 is an asynchronous low speed 9600 or 19 200 bps connection for AUDIX Digital Networking DCP Mode 2 uses a modem data module or modem Asynchronous Data Unit ADU arrangement and connects over analog or voice grade data lines DCP Mode 3 A DCP connection using a data rate of 64 Kbps for AUDIX Digital Net working DCP Mode 3 uses a DS1 or ISDN facility on the switch or a dedicated facility on a T1 carrier Default A value t
31. e DEFNITY AUDIX system connects to a Processor Interface Pl or a Processor Gateway PGATE circuit pack in the switch When the DEFINITY AUDIX system integrates with the switch in control link mode the system communicates directly with the switch rather than subscribers telephones The switch for example lights subscribers MWlis when they have AUDIX messages and it can route calls away from a DEFINITY AUDIX port that is busy Control link integration streamlines the DEFINITY AUDIX system s interactions with the switch so the system can operate faster and more efficiently DCS Networking Control link integration allows the DEFINTY AUDIX system to operate seamlessly in a Distributed Communication System DCS network a network of switches that are connected so they act as one switch In control link mode the DEFINTY AUDIX system can support subscribers on up to 20 remote switches or nodes in a DCS network as local subscribers Analog Port Emulation In display set integration the DEFINITY AUDIX system can emulate two digital station circuit packs the TN754 8 port digital circuit pack or the TN2181 16 port digital circuit pack In control link integration the DEFINTY AUDIX system can also emulate a 16 port analog circuit pack the TN746 Analog port emulation increases system speed and may be less expensive to install for some customers However analog port emulation is not compatible with some features for digital
32. e messaging traffic among customer sites These high speed Digital Networking connections can accommodate the maximum numbers of local subscribers 2000 and remote subscribers 100 000 the system allows 2 This configuration is only available with high speed Digital Networking connections DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Design and Operation Hard Disk Drive 2 5 a DCP Mode 1 connections transmit data at 56 Kops DCP Mode 1 uses a DS1 facility on the switch or a dedicated facility on a T1 carrier a DCP Mode 3 connections transmit data at 64 Kbps DCP Mode 3 can use a DS1 facility or an ISDN facility on the switch or a dedicated facility on a T1 carrier Figure 2 2 shows a DCP Mode 1 and DCP Mode 3 Digital Networking connection DEFINITY system O DEFINITY AUDIX system T1 PRI Portona DS1 trunk board cydxsl15 LJK 021999 or ISDN for Mode 3 Figure 2 2 DCP Mode 1 and DCP Mode 3 Connections Low speed Digital Networking connections DCP Mode 2 is a low speed 9 6 Kbps Digital Networking connection 3 DCP Mode 2 requires external hardware to translate digital transmissions to analog but it works with most DEFINITY switch configurations 3 The DEFINITY AUDIX system uses EIA RS 232 Asynchronous protocol to communicate with other AUDIX systems in a DCP Mode 2 connection Some documentation for Lucent Tech
33. em Description Pocket Reference 585 300 214 May 1999 Design and Operation MO Disk Drive 2 7 MO Disk Drive Customers and Lucent Technologies technicians can use the MO disk drive to back up data at regular intervals load software when it is necessary and transfer data during installations migrations or system moves Lucent Technologies ships four MO disks with the DEFINITY AUDIX system a One generic disk which holds the customer s uniquely configured AUDIX software a One language disk which holds the customer s primary announcement set a Two 640 MB blank disks which the customer can use for system backups Lucent Technologies will also provide a MO disk for each Multilingual announcement set the customer buys Figure 2 4 shows a MO disk which looks similar to a 3 5 inch disk for a PC Arrow indicating Verbatim direction to insert AQ MO disk 640 me 2048 BYTES SECTOR Rewritable Optical Disk Write protect tab located on back h1dxdskt 021999 KLC Figure 2 4 MO Disk DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Design and Operation Faceplate 2 8 Faceplate The faceplate covers the DEFINITY AUDIX system s internal hardware components Customers and technicians can perform several administration and maintenance procedures using four simple interfaces on the faceplate a Three light emitting diodes LEDs that report
34. ers several advantages over AMIS Analog Networking a Digital Networking is more secure than AMIS Analog Networking a Digital Networking uses Lucent Technologies Digital Communications Protocol DCP to send subscriber profiles and message status information along with messages while AMIS does not send this information a Digital Networking messages have higher voice quality than AMIS messages because Digital Networking uses CELP encoding There is one important consideration however for customers who want to use Digital Networking If customers use Digital Networking the DEFINITY AUDIX system will have a maximum of 8 voice ports rather than 12 Table 2 1 shows the maximum number of voice ports the DEFINTIY AUDIX system can have with and without Digital Networking Table 2 1 Maximum Voice Ports and Digital Networking Ports Digital Networking ports Voice ports Without Digital Networking 0 12 With Digital Networking 1 8 1 In switch releases earlier than Version 2 the system has a maximum of 8 voice ports High speed Digital Networking Connections The DEFINTIY AUDIX system offers three types of Digital Networking configurations DCP Mode 1 DCP Mode 2 and DCP Mode 3 DCP Mode 1 and DCP Mode 3 connections are high speed Digital Networking connections DCP Mode 1 and DCP Mode 3 connections require high speed facilities to operate but these connections offer advantages where there is heavy voic
35. ersion 3 No m Release 1 Version 3n No G1 a G1 1 No m Gi in No G3vs m Version 1 to Version 4 No m Release 5 to Release 6 No G3s m Version 1 to Version 3 No G3i m Version 1 to Version 3 No G3si m Version 4 No m Release 5 to Release 6 No G3si m Release 7 or later Yes G3csi m Release 6 No G3csi m Release 7 or later Yes G3r m Version 1 to Version 4 No m Release 5 to Release 6 No G3r m Release 7 or later Yes Issue 1 May 1999 IA DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Design and Operation 2 1 Chapter 2 Design and Operation Figure 2 1 shows the five main hardware components that compose the DEFINITY AUDIX system a Faceplate a On board H600 cables H600 500 TN568 Circuit pack Magneto optical disk drive Faceplate Hard disk drive H600 501 ckdx568t KLC 012099 Figure 2 1 The DEFINITY AUDIX System This chapter describes each of these components in detail and its role in voice messaging on the DEFINITY AUDIX system This chapter also describes the system s requirements for resources from the customer s switch such as space and power DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Design and Operation TN568 Circuit Pack 2 2 TN568 Circuit Pack The TN568 circuit pack holds the systems main circuitry and performs system
36. hard disk storage determines in part the number of announcement sets the DEFINITY AUDIX system can hold 1 DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Capacity and Sizing INTUITY Message Manager 3 5 The DOSS configurator allots two hours of voice storage space for each audible language set or three hours of space for the Telecommunications Device for the Deaf TDD announcement set Table 3 3 shows the number of language sets the system can hold given its voice storage capacity minus a two hour allowance for each language set Adding language sets will reduce the DEFINITY AUDIX system s response time no more than 10 per language set gt NOTE The number of language sets the customer stores on the DEFINITY AUDIX system will significantly affect the number of hours left on the hard disk drive to store voice mail and announcements Although it is possible for example to store five language sets on the system s standard 10 hour voice storage block a system configured this way would have no space to store messages Table 3 3 Multilingual Language Sets per System Capacity Voice storage capacity Maximum number of Space available for voice Hours language sets storage Hours 10 5 0 15 7 1 20 9 2 T The system will not hold more than 9 language sets INTUITY Message Manager The DEFINITY AUDIX system supports up to 500 INTUITY Message Manager users 32
37. hat is automatically supplied if no other value is specified DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Glossary GL 5 Digital Port DP Mode The type of switch link integration for which the DEFINITY AUDIX Sys tem up through release 3 1 is connected to the switch via digital port board emulation The type of port board that the DEFINITY AUDIX emulates within the switch TN754 Digital Port DP Board Emulation In R3 1 and earlier releases this term referred to both the port emula tion and to the integration method In R3 2 and later it refers to the port emulation only the integration method can be either control link CL or display set DS Digital Signal Processor DSP Programmed RAM chips on the Multifunction board that provide signal ing power level control speech coding and data processing Display Set DS Integration A new term that replaces the term digital port integration for R3 2 and later It refers to the use of the display and other messages sent from the switch to the port board for providing voice mail integration with the switch Integration with the switch is achieved via display set mes sages The messages carry information such as calling party identifica tion and message waiting indicator status and control Disconnect Signaling Detection Signaling from the CO to the PBX which indicates that the far end caller has hung up Dual Language G
38. he 100 hour disk drive will accommodate up to 100 000 remote subscribers If more than 60 000 remote subscribers use the system however the system will only back up the local subscriber names during the weekly names backup System administrators can back up the local and remote subscriber names on demand as long as the number of remote subscribers does not exceed 90 000 System administrators cannot back up any remote subscribers voiced names if the number of remote subscribers exceeds 90 000 DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Transition Notes System Design A 1 Appendix A Transition Notes The hardware design for DEFINITY AUDIX system Release 4 0 has changed significantly from previous releases of the system The most important result of these changes is a 60 reduction in the space the system requires in the customer s switch The change in system size required some changes in functionality that may impact customers who migrate from previous system releases to Release 4 0 This appendix explains these changes in detail For more information about the design and operation of DEFINITY AUDIX system Release 4 0 cookies System Design DEFINITY AUDIX system Release 4 0 uses one circuit pack the TN568 With its additional hardware components including the MO drive and the hard disk drive the system occupies two universal port slots in the customer s switch
39. he DEFINITY AUDIX system offers many features that allow system administrators to easily track system use and change system functions to meet subscribers needs A few of those features are described here 3 With the Outcalling feature the DEFINITY AUDIX system calls subscribers at a number of their choice including pagers to notify them of incoming messages DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Features and Compatibility Compatibility 1 4 a The Class of Service feature allows administrators to manage system resources by defining up to 12 categories of subscribers with varying access to system features a The Traffic Reports feature and ADAP allow administrators to effectively track subscribers system use identify where to allocate system resources and decide when to upgrade hardware a The Administration Password Aging feature helps prevent unauthorized system access a The Alarm Origination feature provides the administrator immediate technical support by automatically calling Lucent Technologies RSC to report alarms Compatibility Before customers install the DEFINITY AUDIX system they should ensure they have a switch release that can accommodate the system Switches The DEFINITY AUDIX system can operate in any of the following switches a System 75 R1V3 a System 75 R1V3n a System 75 XE a DEFINITY Communications System Generic
40. idual to coordinate planning efforts with a project manager and other Lucent Technologies staff to ensure that all implementation tasks are completed This individual should perform such tasks as the following a Provide Lucent Technologies initial subscriber information a Ensure the equipment room is ready when the system arrives Provide for the equipments security In addition to this coordinator the customer should also select an individual who will conduct ongoing system administration after installation For a detailed description of the system administrator s recommended duties and qualifications see Planning for the DEFINITY AUDIX System Release 4 0 585 300 602 Environmental Requirements The DEFINITY AUDIX system must operate in an environment that conforms to specific parameters for its atmosphere and air quality Installing the system in an environment that does not meet these requirements can shorten its life and disrupt its operation DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Customer Responsibilities Environmental Requirements B 2 Switch documentation identifies specific guidelines for the switch s operating environment Generally the customer should use these guidelines for creating a suitable operating environment for the DEFINITY AUDIX system The following guidelines represent the recommended environmental conditions for DEFINITY switch Release 7
41. ion Modem A modulator demodulator used for transmitting analog signals across phone lines Multifunction Board MFB For release 3 2 and earlier releases the hardware platform TN566B 386 version and TN567 486 version which holds the central process ing unit controllers memory devices and signal processors that make a DEFINITY AUDIX System operational For release 4 0 the TN568 is the only circuit pack and therefore performs all operations for the DEFINITY AUDIX system Multilingual System A DEFINITY AUDIX System containing primary and secondary lan guage announcement sets A large 40 hour system can hold up to nine different language sets The Telecommunications Device for the Deaf TDD based announcement set is treated as a multilingual option DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Glossary GL 9 N Native Mode The ability of the switch to recognize the DEFINITY AUDIX as a DEFINITY AUDIX circuit pack With native mode support the switch reserves five slots for the DEFINITY AUDIX 3 2 assembly and two slots for the DEFINITY AUDIX 4 0 Additionally the switch is able to correctly identify the DEFINITY AUDIX board in alarms sent to the ser vices organization Non native Mode Without native mode the MFB or TN568 slot is provisioned as a TN754 TN2181 or TN746B the five slots occupied by the DEFINITY AUDIX 3 2 assembly or two slots occupied by the DEFINITY A
42. ivery feature AMIS Analog Networking does not reduce the total number of voice ports available on the system but it does place some traffic demands on the voice ports The DOSS configurator uses the following estimates to calculate voice port requirements for AMIS Analog Networking and Message Delivery a The total number of administered remote subscribers a The number of incoming and outgoing AMIS messages during the busiest hour of the day a The average length of incoming and outgoing AMIS messages a The number of Message Delivery messages during the busiest hour of the day a The average length of Message Delivery messages The DOSS configurator assumes these messages have two standard characteristics 50 of the calls are unsuccessful and require a retry these calls are successful on the retry An unsuccessful call requires 60 seconds Voice Storage Rather than using Lucent Technologies formula for determining voice storage requirements customers may specify the amount of voice storage they require Customers who want to use multiple language sets however should consider voice storage requirements for the Multilingual feature in their calculations Voice Storage for Announcement Sets One MO disk comes with the DEFINITY AUDIX system for each multilingual announcement set customers purchase The Multilingual feature allows customers to use up to nine language sets at once The amount of available
43. k COM1 serial communications port 1 COM2 serial communications port 2 COR class of restriction cos class of service Issue 1 May 1999 AB 1 DEFINITY AUDIX System Release 4 0 System Description Pocket Reference 585 300 214 Abbreviations CPU central processing unit CsI called subscriber information CTS clear to send D DAC dial access code DC direct current DCE data communications equipment DCIU data communications interface unit DCP digital communications protocol DCS distributed communications system DID direct inward dialing DIP data interface process DMA direct memory access DNIS dialed number identification service DOSS Delivery Operations Support System DS display set DSP digital signal processor DSU data service unit DTE data terminal equipment DTMF dual tone multifrequency DTR data terminal ready EIA Electronic Industries Association ESD electrostatic discharge ESS electronic switching system F F Fahrenheit FIFO first in first out FOOS facility out of service FPROMflash programmable read only memory Issue 1 May 1999 AB 2 DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Abbreviations AB 3 G GBCS Global Business Communications Systems GOS grade of service H Hz hertz l IDI isolating data interface IMAPI_IntuITy messaging application programming interface IMM INTUITY Message Manager INADS initialization and administ
44. lems such as cor rupt program memory It also runs automatically whenever the system is powered up Also see boot Remote Field Update A set of software changes on a given release that is transmitted froma central location to customer equipment Changes are generally restricted to serious bug fixes and are limited in volume Reply Loop Escape Allows the subscriber the option to return to responding to a message after trying to reply to a non subscriber message Restart During maintenance a system restart brings the system software back into full service usually after an administrative shutdown This is often done to try to clear software problems RISC Reduced Instruction Set Computer Refers to computers based on an unusually high speed processing technology that uses a far simpler set of operating commands S Sanity and Control Interface SAKI An integrated circuit that receives and transmits TDM bus control mes sages and monitors the sanity of the angel processor Shutdown States States of system operation where either a technician can shut down the system for maintenance or where a critical error condition brings down the system In either case filesystems are closed and the sys tem can be powered down and removed from the carrier Small Computer Systems Interface SCSI An interface standard defining the physical logical and electrical con nections to computer system peripherals such as tape magneto opti
45. limitations 2 6 maintenance buttons see recessed maintenance but tons maintenance modem A 4 connections 53 MO disk see also mag neto optical disk drive multifunction board At Multilingual see features Multilingual N native mode sh RE switch support A 1 to A 2 non native mode see native mode 0 Outcalling see features Out calling DEFINITY AUDIX System Release 4 0 System Description Pocket Reference 585 300 214 Index dia port boar analog d emulation ital port emulation ProLogix see switches com patible requirements space in a CMC R releases earlier than 4 0 A 1 tolA 7 Asynchron igital Networking DCP SCSI cables 2 9 set type emulation lots slots see por software staff see D N system required sta subscriber imis A DCP Mode 2 2 6 high speed Digital Networking switch integration switches compatible considerations native mode T tape drive A 5 Telecommunications Device for the Deaf TDD announcement se tures announcment sets elecommunications Device for the Deaf TN2181 seeloroul packs Minen Meal ee circuit packs 6 746 see circuit packs N74 4 _see circuit packs N754 ee features attic Repor Traffic Reports E LA Zz LA J3 O U universal port slots see port slots 2 lt voi
46. ments The DEFINITY AUDIX system occupies two universal port slots in a DEFINITY or System 75 switch or one slot in a CMC The TN568 circuit pack connects to the right hand slot on the backplane while the MO disk drive the hard disk drive and other components physically block the left hand slot Figure 2 6 shows a sample location for the DEFINITY AUDIX system in a Single Carrier Cabinet SCC The system can be installed in any two adjacent port slots in an SCC or Multi Carrier Cabinet MCC 4 For the system to take one slot it must be installed in slot 6 DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Design and Operation Operating Requirements 2 10 DEFINITY AUDIX system scdx568p KLC 02199 _ Figure 2 6 Sample Location in a SCC Figure 2 7 shows a sample location for the DEFINITY AUDIX system in a M The TN568 inserts in slot 6 of the CMC while the components on the left side of the system occupy the empty space to the left of slot 6 Although the DEFINITY AUDIX system can be installed in any two adjacent port slots in the CMC this configuration is required for the system to use only one slot Empty space Slot 6 De
47. ng programs from disk to main memory part of system initialization DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Glossary GL 3 Boot Filesystem The filesystem from which the system loads its initial programs Broadcast Messaging A feature that enables the system administrator and other designated users to send a voice mail message to all subscribers automatically Buffer Memory used to compensate for time differences in transmission by temporarily storing data Busyout Service When a technician or administrator blocks service to keep customers from using faulty equipment until it can be repaired or tested For instance when ports or a link are busied out subscribers who try to access their mailboxes hear a fast busy reorder tone People who would normally reach DEFINITY AUDIX through Call Answering are not forwarded they hear ringing and no answer at the number they called Cc Call Answer A feature that allows the system to answer a call and record a mes sage when the subscriber is unavailable Callers may be redirected to the system through the call coverage or Call Forwarding switch fea tures Subscribers may record a personal greeting for these callers Call Answer Language Choice Call answer multilingual option where a user can alternate between a primary language set and a secondary language The two languages are administered on a per subscriber basis
48. nistered to search for avail able ports in a circular pattern Initialization The process of bringing a system to a predetermined operational state The start up procedure tests hardware and flashware loads the boot filesystem programs locates mounts and opens other required file systems and starts normal service Initialization and Administration System INADS A maintenance system used by remote technicians to track alarms Interboard Bus For release 3 2 and earlier versions the inter integrated circuit IC bus that provides connectivity between the Alarm board and the Multi function board INTUITY Message Manager A PC application that is used for the retrieval and display of message headers addressing to lists managing personal greetings and for cre ating forwarding and replying to voice mail messages L Leave Word Calling A switch feature that allows the calling party to leave a standard non voice message for the called party using a feature button or dial access code Light Emitting Diode LED For Release 3 2 and earlier releases a red light indicator on the sys tem faceplate panel that shows the status of operations and possible fault conditions An unlit LED indicates a healthy system When flash ing the LED indicates a software problem When it is steadily lit a hardware problem exists Release 4 0 uses three LEDs on the system s faceplate to report the system s status and to provide alarm
49. nologies voice messaging systems may refer to low speed Digital Networking connections as RS 232 connections DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Design and Operation Hard Disk Drive 2 6 In a DCP Mode 2 connection the DEFINITY AUDIX system connects to a DCP port on a TN754 circuit pack It then connects to an analog port in the switch s analog trunk group via a data module and a modem Customers can use this connection with any DEFINITY or System 75 switch release Figure 2 3 shows this connection DEFINITY system O DEFINITY AUDIX system Data module Digital line circuit pack M7U null modem cable Central Analog N Analog trunk port cydxsl14 KLC 012299 Figure 2 3 DCP Mode 2 Connection Other DCP Mode 2 connections may be available for switch releases earlier than 7 1 See DEFINITY AUDIX System Digital Networking 585 300 534 for more information about DCP Mode 2 connections in these switches 4d CAUTION Operating the DEFINITY AUDIX system in a DCP Mode 2 Digital Networking connection with higher numbers of subscribers will significantly degrade the system s performance The configuration for a DCP Mode 2 connection cannot exceed the following limits 10 remote nodes 100 local subscribers 1000 remote subscribers DEFINITY AUDIX System Release 4 0 Issue 1 Syst
50. oducts trademarked by Lucent Technologies DEFINITY a INTUITY AUDIX ProLogix This book references the following products trademarked by their respective vendors Windows Microsoft Corporation a dBASE III PLUS Ashton Tate U S Robotics 3Com Corporation n Sportster 3Com Corporation How to Order Additional Documentation In addition to this book installation maintenance and administration books are available for the DEFINITY AUDIX system These books or any other Lucent Technologies product documentation can be ordered from the Lucent Technologies Product Publications Catalog website www lucent com enterprise documentation How to Comment on This Book The reader comment card is located in the front of this book While we have tried to make this document fit your needs we are interested in your suggestions for improving it and encourage you to complete and return a reader comment card Please send your comments to Lucent Technologies Product Publications Department Room 22 2J20 11900 North Pecos Street Denver CO 80234 Fax 303 538 1741 DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Features and Compatibility Feature Overview 1 1 Chapter 1 Features and Compatibility With the high quality voice messaging system DEFINITY AUDIX system Release 4 0 customers don t have to answers telephones and they can e
51. pewriters to access the DEFINITY AUDIX system if TDD features are enabled Time Division Multiplex TDM Bus The interface between the DEFINITY AUDIX System and the switch that carries digitally encoded voice waveforms and circuit switched data U Update A limited incremental change on an existing release involving software only Upgrade The replacement of one release with a new release This may involve software flashware hardware and or data V Voice Port An electrical pathway that connects calls between two devices such as telephones switches or voice messaging systems DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Index IN 1 Index Numerics 10BaseT B 4 A sega see DOSS con figurator Administration ang Data ontrol link integrati Acquisitio kage switch integration ADAP customer alarm board A T responsibilities B 1 to B 5 alarm relay E alarms non native mode 1 6 D AMIS Analog Networking see Audio Messaging Inter DCS Networking A 6 change Specification Analog DEFINITY AUDIX system Networking releases earlier than 4 0 analog port emulation seelreleases earlier than 4 0 Audio Messaging mer DEFINTIY AUDIX em change a IS required staff B 1 Analog Networking Digital Networking 2 3 to 2 6 voice ports 3 advantages 2 4 omated enda connectivity res Automated Atten DCP Mode 1
52. port emulation such as Digital Networking Issue 1 May 1999 A 6 Limited Availability for Control Link Integration DEFINITY AUDIX system Release 4 0 will only operate in control link integration if the customer has a PI or PGATE circuit pack The CMC does not support PI or PGATE circuit packs DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Customer Responsibilities Staff B 1 Appendix B Customer Responsibilities During implementation the process that drives the DEFINITY AUDIX system s purchase and installation Lucent Technologies staff will help ensure the DEFINITY AUDIX system meets the customer s voice messaging needs They will install the system and provide maintenance support once the system up and running The customer also has several responsibilities during implementation including the following a Providing staff to coordinate planning activities and administer the system a Ensuring the equipment room meets environmental requirements Supplying some connections from the customer s equipment to the DEFINTY AUDIX system This appendix outlines these responsibilities For a detailed explanation of DEFINITY AUDIX system implementation including the customer s responsibilities and the responsibilities of specific Lucent Technologies staff see Planning for the DEFINITY AUDIX System Release 4 0 585 300 602 Staff The customer needs an indiv
53. ps Sportster modem in the U S and other countries where this modem meets communication standards Issue 1 May 1999 A 4 DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Transition Notes System Design A 5 information about modem initialization strings see nstallation and Switch Administration for the DEFINITY AUDIX System Release 4 0 585 300 122 Alarm Relay Previous releases of the DEFINITY AUDIX system could use the two wire alarm relay to notify INADS of major alarms Although the DEFINTY AUDIX system can notify INADS of minor alarms via the external modem the system will no longer use the two wire alarm relay to signal minor alarms For more information about Alarm Origination for DEFINITY AUDIX system Release 4 0 including self diagnostics the external modem and the alarm relay see Chapter 3 LEDs DEFINITY AUDIX system Release 4 0 uses three light emitting diodes LEDs on its faceplate to display system status and health Previous system releases used a liquid crystal display LCD for the same purpose The LCD used three maintenance buttons and a structured set of menus to display messages about system status The LEDs on Release 4 0 display information similar to the messages on the old LCD However technicians and system administrators cannot manipulate the LEDs to display different types of messages while the system is running gt NOTE The two
54. r including the following Dust Lint Carbon particles Paper fiber Metal fragments 185 00 microgram m Nitrate in particulate matter 12 00 microgram m Corrosive gases Total hydrocarbons equivalent to methane 10 00 ppm Sulphur dioxide 0 20 ppm Oxides of nitrogen 0 30 ppm Total oxidants equivalent to ozone 0 05 ppm Hydrogen sulfide 0 10 ppm Issue 1 May 1999 2 13 DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Capacity and Sizing Voice Ports 3 1 Chapter 3 Capacity and Sizing Lucent Technologies configures the DEFINITY AUDIX system s capacity according to the customer s requirements for the system s resources Customers are divided into two categories of system use a Basic usage customers use the DEFINITY AUDIX system mainly for call coverage Advanced usage customers use the system to create and send messages in addition to call coverage Whether customers use the system for call coverage or voice mail their requirements for system resources can be divided into five additional categories light medium heavy very heavy and extremely heavy The values of two variables broadly determine customers system requirements Minutes of voice port use per subscriber per day Minutes of voice storage required for each subscriber Table 3 1 shows the categories of users and their average requirements for voice ports and voice storage Table 3 1
55. ration system 1 0 input output IRQ interrupt request ISDN integrated services digital network IVC6 integrated voice CELP card 6 channels Kbps kilobits per second KB kilobyte 1024 bytes kHz kilohertz LAN local area network LCD liquid crystal display LED light emitting diode LWC leave word calling m meter MANOOSmanually out of service MB megabyte one million bytes DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Abbreviations AB 4 MCC Multi Carrier Cabinet MHz megahertz MO magneto optical modemmodulator demodulator MPDM modular processor data module ms millisecond MT maintenance Lucent INTUITY software component MTBF mean time between failures MWI _ message waiting indicator N NW INTUITY AUDIX Digital Networking 0 OA amp M operations administration and maintenance os operating system P PBX private branch exchange PC power converter or personal computer PDM processor data module PEC price element code PGATE Processor Gateway PI Processor Interface POST power on self test ppm parts per million psi pounds per square inch R RAM random access memory REN ringer equivalence number ROM read only memory RSC Lucent s Remote Services Center DEFINITY AUDIX System Release 4 0 System Description Pocket Reference 585 300 214 Abbreviations RTS request to send RTU _ right to use S SCC Single Carrier Cabinet SCSI small computer s
56. recessed maintenance buttons on DEFINTY AUDIX system Release 4 0 do not perform the same functions as the three maintenance buttons for the LCD on previous system releases For more information about the LEDs and recessed maintenance buttons on Release 4 0 see Chapter 3 MO Disk Drive DEFINITY AUDIX system Release 4 0 uses a magneto optical MO disk drive for backups and software upgrades Previous releases used a tape drive The MO disk drive is smaller than the tape drive which helps reduce the system s demand for space in the customer s switch The rewritable disks for the MO disk drive offer slightly more storage space than the tapes for the tape drive as well as flexibility for data access and reuse For more information about the MO disk drive see Chapter 2 and Chapter 3 DEFINITY AUDIX System Release 4 0 System Description Pocket Reference 585 300 214 Transition Notes Switch Integration Switch Integration In most switches the DEFINITY AUDIX system operates in a mode called display set integration In display set integration the DEFINITY AUDIX system communicates with subscribers telephones to perform such actions as lighting MWIls and recording callers names and extensions The four main chapters of this book focus solely on display set integration The DEFINITY AUDIX system can however communicate with the switch in another mode called control link integration In control link integration mode th
57. reetings When the Call Answer Language Choice is in effect the subscriber can record personalized greetings for each of the languages listed as the primary and secondary announcement sets The subscriber instructs the caller to enter 1 to switch to the alternate language E Errors Problems detected by the system during automatic self tests and recorded in an error log Errors can produce an alarm fault if they exceed a threshold Events Occurrences such as inline errors maintenance procedure failures alarms errors or transitions into or out of the AUDIX or OA amp M states which are recorded in an events log F Faceplate and Alarm Controller FAC For release 3 2 and earlier versions the circuitry on the Multifunction board that monitors activity of the DEFINITY AUDIX System DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Glossary GL 6 Field An area on a form menu or report where information can be typed or displayed Filesystems A collection of related files programs or data stored on disk that are required to initialize a DEFINITY AUDIX System and provide full ser vice Flash programmable read only memory FPROM Hardware on the TN568 that stores the DEFINITY AUDIX system s flashware Flashware Code that is stored in flash programmable read only memory FPROMs on the TN568 This programming is retained over power outages but can be reprogrammed
58. rovided in task specific documentation for the DEFINITY AUDIX system Intended Audiences This book was designed for the following Lucent Technologies audiences Customers a Marketing and sales teams a Field technicians Technical support organizations Educators and trainers Supported Product Releases This book covers DEFINITY AUDIX system Release 4 0 also includes some important changes from previous releases of the system Special Terminology This book uses the word system to abbreviate the name of the DEFINITY AUDIX system Although Lucent Technologies documentation sometimes uses the word system to refer to other products such as DEFINITY communication servers this document uses the word switch to refer to Lucent Technologies switches Lucent Technologies Technical Services Organization TSO and its satellite organizations such as the Technical Services Center TSC the Sales Design amp Support Center SDSC and the Multimedia Messaging Implementation Support Center MMISC provide technical support for Lucent Technologies customers in the U S Regional Centers of Excellence COEs support Lucent Technologies customers outside the U S This book broadly categorizes all of these organizations as the Remote Services Center RSC DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Trademarks viii Trademarks This book references the following pr
59. s main processing functions including message routing self diagnosis and Alarm Origination Port Board Emulation The TN568 holds the system s voice ports These voice ports correspond to the voice ports on a TN754 or TN2181 circuit pack DEFINITY switch releases 7 1 and later recognize the TN568 circuit pack However the system s voice ports interact with the switch like the voice ports on a TN754 or TN2181 circuit pack regardless of whether the system is operating in native or non native mode For more information about digital port emulation see Chapter 1 Flashware The TN568 circuit pack uses flashware to store the sequences it uses to boot the system and programs specific to the TN568 Flashware are programs that reside on flash programmable read only memory FPROMs FPROMs are hardware that reside on the TN568 and are protected from accidental erases or rewrites Copies of all the active flashware programs are also stored on the hard disk If the customer installs software upgrades or fixes the new program is transferred from a MO disk to the hard disk When the system reboots the new program automatically transfers from the hard disk to the FPROMs and replaces the existing flashware Hard Disk Drive The hard disk drive stores the system s AUDIX software subscriber information and voice messages Voice messages that customers may store on the system include voice mail personal greetings automated attend
60. sages or just priority messages on remote telephones or pagers a Retrieve create and send messages on their personal computers PCs using INTUITY Message Manager The Advantages of INTUITY Message Manager INTUITY Message Manager software provides DEFINITY AUDIX system subscribers access to the system through a TCP IP connection with their PCs This PC interface allows subscribers to access and organize their messages much more quickly than an audible interface Here are a few of the things DEFINITY AUDIX system subscribers can do with INTUITY Message Manager a Receive visual notification of their voice mail messages on their PCs a View their entire message lists at once a Read message headers including callers names and telephone numbers to prioritize the messages they receive and listen to the messages in the order they choose Access voice mail features through a visual Windows based interface a Record edit and play back messages and personal greetings using a mouse rather than a telephone keypad a Forward and reply to messages a Annotate messages with a subject line a Save messages on their PCs creating a permanent record of important messages and freeing storage space on the DEFINITY AUDIX system Set up mailing lists and administer personal greetings and outcalling with ease using a keyboard Access the system s subscriber directory and mailing lists Features for the System Administrator T
61. se these capabilities for message exchange a AMIS Analog Networking a Digital Networking AMIS Analog Networking AMIS is a standard protocol among voice messaging systems AMIS Analog Networking uses the Message Delivery feature to send messages to subscribers on other voice messaging systems that use the AMIS protocol AMIS Analog Networking sends a message through the system s voice ports much like a telephone call The recipient s voice mail system receives the message as it would receive any other voice message and stores it in the recipient s voice mailbox Other voice messaging systems can send messages to the DEFINITY AUDIX system in the same way Digital Networking Digital Networking is an efficient way for DEFINITY AUDIX AUDIX R1 INTUITY and Interchange systems to communicate with each other without using the systems voice ports The DEFINITY AUDIX system has one Digital Networking port that can be dedicated solely to Digital 1 For more information about digital station emulations see Installation and Switch Administration for the DEFINITY AUDIX System Release 4 0 585 300 122 DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Design and Operation Hard Disk Drive 2 4 Networking features In its maximum configuration the DEFINITY AUDIX system can connect through this Digital Networking channel to up to 100 remote systems or nodes Digital Networking off
62. ted this heat can cause these systems to malfunction Their operations can also be affected by other environmental conditions such as humidity and air quality Switch documentation identifies specific guidelines for the switch s operating temperature and environment Generally the customer should use these guidelines for creating a suitable operating environment for the DEFINITY AUDIX system and protecting the system from harmful environmental conditions The following guidelines represent the recommended environmental conditions for DEFINITY switch Release 7 1 and DEFINITY AUDIX system Release 4 0 See the system description for the customer s switch for more information about environmental requirements DEFINITY AUDIX System Release 4 0 System Description Pocket Reference 585 300 214 Design and Operation Operating Requirements Table 2 4 shows the system s atmospheric requirements Table 2 4 Atmospheric Requirements Temperature F Relative humidity Air pressure psi 65 to 85 20 to 60 9 4 to 15 2 1 For customer sites at altitudes above 5000 feet subtract 1 F from the maximum temperature for every 1000 feet over 5000 For example the maximum temperature at 6000 feet is 84 F the maximum temperature at 7000 feet is 83 F Table 2 5 shows the system s tolerance for airborne contaminants Table 2 5 Air Purity Requirements Contaminant Average Concentration Total particulate matte
63. tem s TN568 circuit pack Switch releases earlier than 7 1recognize vintage number 48 as belonging to one of two digital port circuit packs a TN754 an 8 port digital circuit pack a 1N2181 a 16 port digital circuit pack When the DEFINTY AUDIX system operates in a switch that recognizes its vintage number as a TN568 the system is operating in native mode When the DEFINITY AUDIX system operates in a switch that recognizes the system as a TN754 or TN2181 circuit pack it is operating in non native mode 4 Even though the TN2181 is a 16 port digital station circuit pack the DEFINITY AUDIX system will only support 12 voice ports Administering the DEFINITY AUDIX system s voice ports for Tele emu ation requires the use of special procedures For more in bout voice port administration ATA nd Installation and Switch Administration AUDIX System Release 4 0 585 300 122 5 Even an i DEFINITY AUDIX system is emulating a circuit pack other than the TN568 the digital port circuit pack the system is emulating will still register a vintage number 48 This vintage number is unique to DEFINITY AUDIX system Release 4 0 See the system description for the customer s switch for more information about accessing circuit packs vintage numbers DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Features and Compatibility Compatibility 1 6 Operating in non native mode does not affect su
64. tem s disk and tape drives and remote terminal access The TN2170 also provides SCSI to Ethernet connec tivity to support IMAPI Alarms Hardware software or environmental problems that may affect system operation These faults are classified as major minor or warning They are recorded into an alarm log which can be accessed either locally or remotely on a terminal connected to the system Analog Port Emulation One of the two port emulation modes that DEFINITY AUDIX may employ The other mode is digital port board emulation When emulat ing an analog port board the TN746 only control link CL integration is possible Angel A processor activity that exchanges TDM bus control messages and performs functions associated with call setup and port maintenance Announcement Fragment A numbered piece of spoken voice mail information that makes up a system message or prompt Announcement Set A set of audible menus the DEFINITY AUDIX system uses to prompt subscribers or callers for command choices DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Glossary GL 2 Asynchronous Transmission A form of serial communications where each transmitted character is bracketed with a start bit and one or two stop bits Asynchronous Data Unit ADU A small device that can extend data transmission far beyond recom mended Electronic Industries Association EIA limits over building wir ing
65. tem would then be operating at 8 08 Erlangs meaning that an average of 8 08 of the customer s 12 voice ports would be in use at any one time In this configuration most callers could access one of the DEFINITY AUIDX system s voice ports But at times when use is unusually heavy some subscribers may have to wait for service DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Capacity and Sizing Voice Ports 3 3 Understanding the port capacities for the DEFINITY AUDIX system Release 4 0 will help customers decide which port packages are right for their organizations needs Features that Affect Voice Ports Some of the DEFINITY AUDIX system s features can place varying demands on the system s resources Among those features that have unique requirements for voice ports are Outcalling Automated Attendant and Broadcast Messaging The DOSS configurator Lucent Technologies system for configuring products according to customers needs calculates the requirements for these features individually It is particularly important for customers who specify their voice port requirements to understand these demands so they can accurately predict their systems performance Outcalling For Outcalling the DOSS configurator uses the following estimates to calculate voice port requirements a The total number of outcalls during the busiest hour of the day a The fraction of total out
66. the system s status m Two recessed maintenance buttons that can shut down or reset the system m A slot to insert and remove MO disks a A securing latch that fastens the DEFINITY AUDIX system to the switch Figure 2 5 shows the system s faceplate Emergency Reset button Emer Reset LEDS Shutdown button a Securing latch c fpdx568p KLC 021999 Figure 2 5 Faceplate DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Design and Operation On board Cables 2 9 For more information about performing maintenance and administration procedures using the faceplate see Chapter 3jor DEFINITY AUDIX System Release 4 0 Maintenance 585 300 121 On board Cables Four on board cables supply power to the disk drives and allow the system s components to communicate with one another Two H600 500 power cables supply power from the TN568 to the MO disk drive and the hard disk drive m An H600 501 SCSI cable carries data between the TN568 and the MO disk drive An H600 502 SCSI cable carries data between the TN568 and the hard disk drive The H600 501 and H600 502 SCSI cables have protective shielding that helps prevent electromagnetic interference Operating Requirements Because the DEFINITY AUDIX system operates inside the customer s switch it requires some of the switch s resources to operate Space Require
67. ublications Center Obtaining Products To learn more about Lucent Technologies products and to order products contact Lucent Direct the direct market organization of Lucent Technolo gies Business Communications Systems Access their web site at www lucentdirect com Or call the following numbers customers 1 800 451 2100 account executives 1 888 778 1880 voice or 1 888 778 1881 fax Warranty Lucent Technologies provides a limited warranty on this product Refer to the Limited Use Software License Agreement card provided with your package European Union Declaration of Conformity The CE mark affixed to the equipment means that it conforms to the fol lowing directives Lucent Technologies Business Communications Sys tems declares that DEFINITY AUDIX System equipment specified in this document conforms to the referenced European Union EU Directives and Harmonized Standards listed below EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC Acknowledgment This document was prepared by OMD Technical Publications Lucent Technologies Denver CO and Columbus OH Contents Contents iv About this Book vii Intended Audiences vii Supported Product Releases vii Special Terminology vii Trademarks viii How to Order Additional Documentation viii How to Comment on This Book viii 1 Features and Compatibility 1 1 Feature Overview 1 1 Features for the Customer Organization 1 1 Features for the Subscriber 1 2 Feat
68. ures for the System Administrator 1 3 Compatibility 1 4 Switches 1 4 Native and Non native Mode 15 2 Design and Operation 2 1 TN568 Circuit Pack 2 2 Port Board Emulation 2 2 Flashware 2 2 Hard Disk Drive 2 2 Software 2 3 Networking 2 3 MO Disk Drive 2 7 Faceplate 2 8 On board Cables 2 9 Operating Requirements 2 9 Space Requirements 2 9 Power Requirements 2 12 Environmental Requirements 2 12 DEFINITY AUDIX System Release 4 0 System Description Pocket Reference 585 300 214 3 Capacity and Sizing Voice Ports Features that Affect Voice Ports Voice Storage Voice Storage for Announcement Sets INTUITY Message Manager Backup Limits on the MO Disk Drive A Transition Notes System Design Native and Non native Support Voice Ports Digital Networking Port Alarm Origination LEDs MO Disk Drive Switch Integration DCS Networking Analog Port Emulation Limited Availability for Control Link Integration B Customer Responsibilities Staff Environmental Requirements Cable Connections Abbreviations Glossary Index 3 1 3 3 3 4 3 4 3 5 3 6 A 1 A 1 Ael A 2 A 3 A 4 A 5 A 5 A 6 A 6 A 6 A 7 B 1 B 1 B 1 B 3 AB 1 GL 1 IN 1 Issue 1 May 1999 DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Intended Audiences vii About this Book This book describes the DEFINITY AUDIX system Release 4 0 This book is not intended to replace or modify instructions p
69. used an internal modem to notify INADS of active alarms and provide the Remote Services Center RSC remote access to the system for maintenance and alarm resolution DEFINITY AUDIX system Release 4 0 uses an external modem to perform these tasks The change to an external modem helps reduce the space the system occupies in the switch It also improves the system s flexibility for meeting international communication standards Administration Impacts Because DEFINITY AUDIX system Release 4 0 uses an external modem rather than an internal modem customers can use a number of modems with their DEFINTIY AUDIX systems If customers use a modem other than the U S Robotics 33 6 Kbps Sportster modem the default modem for U S customers the installer or system administrator must enter an initialization string for the modem in the System Parameters Maintenance screen during initial DEFINITY AUDIX system administration gt NOTE Lucent Technologies does not provide maintenance support for external modems other than the U S Robotics 33 6 Kbps Sportster modem for the DEFINITY AUDIX system Release 4 0 The system s default initialization string corresponds to the U S Robotics 33 6 Kbps Sportster modem System administrators should look for other modem initialization strings in the documentation for their modems and enter these initialization strings manually For more 4 Lucent Technologies recommends using the U S Robotics 33 6 Kb
70. xchange messages at times when it is unnecessary or inconvenient to talk in person The DEFINITY AUDIX system saves valuable office space and simplifies system administration by residing inside the customer s switch and sharing a single administration terminal These features as well as new enhancements for reliability make the DEFINITY AUDIX system Release 4 0 a desirable voice messaging solution for customers worldwide Feature Overview The DEFINITY AUDIX system offers many features for customer organizations individual subscribers and DEFINITY AUDIX system administrators to help streamline information exchange among employees Features for the Customer Organization Here are a few of the things the DEFINITY AUDIX system can do to help improve voice messaging efficiency in customer organizations Support up to 2000 local subscribers and 100 000 remote subscribers Store up to 100 hours of voice messages Exchange messages with other voice messaging systems via Digital Networking and Audio Messaging Interchange Specification AMIS Analog Networking Post greetings and instructions in up to 9 languages from 30 available announcement sets including a set for teletypewriters TTYs Answer calls with different messages according to the time of day and holidays Broadcast messages to large groups of subscribers simultaneously Record messages with the highest voice quality available for digital voice messaging
71. ystems interface SID switch integration device SIMM single in line memory module SMSI simplified message service interface SW switch integration Lucent INTUITY software component TDD __telecommunications device for the deaf TDM time division multiplex T R tip ring TRIP _ tip ring input process TSC Lucent s Technical Services Center TTY _ teletypewriter UCD uniform call distribution UPS uninterruptible power supply V VM INTUITY AUDIX Voice Messaging VP voice platform INTUITY software component VR INTUITY Intro Voice Response VROP voice response output process Issue 1 May 1999 AB 5 DEFINITY AUDIX System Release 4 0 Issue 1 System Description Pocket Reference 585 300 214 May 1999 Glossary GL 1 Glossary Numeric 10BaseT A network baseband medium using twisted pair wire operating at 10 Mbits per second A Activity Menu The list of main options voiced to subscribers when they access the DEFINITY AUDIX System Administration The process of setting up a system such as a switch or a voice mail system so that it will function as desired Options and defaults are nor mally set up translated by the system administrator or remote ser vices personnel Alarm Board ALB For release 3 2 and earlier versions the hardware platform TN2169 or TN2170 that works with the Multifunction board to provide monitoring for system power and environmental status 48 VDC to 12 VDC power conversion for the sys

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