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Lucent Technologies 8405D PLUS Telephone User Manual

1. To send all calls except 1 If you are using an 8411 with a display press Menu and then priority calls immediately to press the softkey below SAC coverage If your system while on hook ranee Das provided a If your 8411 does not have a display or if SAC is not coverage path for your Send Call entension available on your display press Send Calls while on hook or Dial Send All Calls access code while on hook confirmation tone Note You may hear a ring ping tone from your voice terminal as each call is forwarded To cancel Send All Calls 1 If you are using an 8411 with a display press Menu and then press the softkey below SAC again while on hook If your 8411 does not have a display or if SAC is not available on your display press Send Calls again while on hook or Dial Send All Calls cancel code while on hook confirmation tone 37 Speaker Note Your voice terminal is set for either the Speaker listen only or the Speakerphone listen and talk function Check with your system manager to see which of these two features you can use Use the following procedures if your voice terminal is set for the Speaker listen only feature To place a call without lifting 1 Press Speaker the handset or to use speaker with any listening only feature activity such as monitoring a call on which 2 Place call or access selected feature you
2. Directory is provided It is also desirable for Next Display to be administered This feature is available only with the DEFINITY ECS G3V2 and later switch 18 Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 12 switch related features For example you may want to use the Priority Calling feature to call another extension with a distinctive 3 burst ring You can activate this feature with the softkeys in the following way To access a feature with the 1 Press Menu softkeys Priority Calling is used in this example e The display shows the initial feature option screen LWC CnLWC AutCB Timer 2 Press Next gt e The display shows CFrwd CPark TmDay PCall 3 To use the Priority Calling feature press the softkey below PCall and then dial the extension Note When the feature is activated after the display screen shows you the digits you are dialing an arrow appears above the feature as in the example below If there is not an arrow above the feature the feature is off v CFrwd CPark TmDay PCall When both parties hang up from the call the arrow above PCall showing feature status indication disappears 19 Voice Feature Procedures Handset and Speaker When placing calls or using the voice features you have the option of doing so by lifting the handset or by pressing
3. 30 You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation Auto for Automatic Intercom feature or IDial for the Dial Intercom feature appears on the second line of one of the feature option screens To make a call to your 1 If you are using an 8411 with a display press Menu and then predetermined Automatic press the softkey below Auto Intercom partner while off hook If your 8411 does not have a display or if Auto is not available on your display press comAuto xxx while off hook ringback tone e Special intercom ring is sent Note If call is unanswered press Go to Cvr while call is ringing if you want to redirect it to coverage To dial a call to a memberof 1 If you are using an 8411 with a display press Menu and then your Dial Intercom group press the softkey below IDial while off hook If your 8411 does not have a display or if Dial is not available on your display press lcomDial xxx while off hook dial tone e Green light goes on steadily 2 Dial group member s 1 or 2 digit code ringback tone e Special intercom ring is sent Note If call is unanswered press Go to Cvr while call is ringing if you want to redirect it to coverage To answer any 1 Pick up handset intercom call e You are connected to call Note If you are active on another call
4. You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation AutCB appears on the second line of one of the feature option screens To automatically place 1 If you are using an 8411 with a display press Menu and then another call to an extension press the softkey below AutCB during call attempt that was busy did not answer or returned call waiting ringback tone If your 8411 does not have a display or if AutCB is not available on your display press AutoCallBk during call attempt confirmation tone Note If you send your calls to coverage after activating Automatic Callback you callback calls will still ring at your extension and will not be redirected to coverage 2 Hang up e You will get a 3 burst priority ring when both you and the called extension are idle when you answer regular ringing is sent to the called party 3 Lift handset when you hear priority ring Note Automatic Callback is automatically canceled after 30 minutes 23 To cancel Automatic Callback 1 If you are using an 8411 with a display press Menu and then press the softkey below AutCB again while on hook If your 8411 does not have a display or if AutCB is not available on your display press AutoCallBk again while on hook Bridging Manual Exclusion You can access the Manual Exclusion feature w
5. Sharing the 8411 Telephone Line with the Analog Adjunct When your 8411 voice terminal has not been assigned a separate telephone number for your analog adjunct that is the telephone line must be shared between your voice terminal and the analog adjunct connected to the Analog Adjunct jack you CANNOT use your 8411 and the analog adjunct at the same time If you desire to use your 8411 the handset the built in speakerphone or any adjunct equipment connected to the Speakerphone Headset jack while the analog adjunct is using the line you must first disconnect the analog adjunct You may disconnect the analog adjunct manually using a button on the analog adjunct or use a PC command if the analog adjunct is connected to the PC Button 10 can also be used to disconnect the call on the analog adjunct if that button has been enabled for the disconnect function In addition to the manual and Button 10 methods for disconnecting the analog adjunct going off hook and pressing the appropriate call appearance button will also cause the line to be switched to the voice terminal the handset speakerphone or any adjunct equipment connected to the Speakerphone Headset jack and a disconnect signal will be sent to the analog adjunct This method allows you to automatically disconnect the analog adjunct to e Answer an incoming call on another call appearance e Originate a call on an idle call appearance e Interrupt the analog adjunct and use the act
6. Note If the display or the lights do not respond during the test notify your system manager To perform a diagnostics test 1 Press Shift of the Passage Way connection Test and the status of the Analog 2 Prpss LIES Adjunct if either of these is e The red and green lights go on next to Buttons 9 and or connected to your 8411 set 10 to indicate the status of these two functions For more information on the meaning of the PassageWay and Analog Adjunct lights seel Passage Wayland Analog Status Indications Note If you press any voice terminal buttons or if you receive or place a call during the diagnostics test the test is terminated and the voice terminal returns to Normal Mode Transfer v 41 To send present call to another 1 extension or outside number Press Transfer dial tone e Present call is put on hold and green light next to the held call flutters e You are given a new call appearance Dial number that call is to be transferred to ringback tone e Remain on line and announce call if no answer or busy return to held call by pressing its XXxxx Press Transfer again e Call is sent to dialed number Hang up 42 Display Feature Procedures This section includes the procedures for seven display features you may use with the 8411 voice terminal equipped with a display However note that the display along wi
7. Speaker If your voice terminal is set for the Speakerphone feature pressing Speaker simultaneously activates the built in microphone so you can place and answer calls without lifting the handset Abbreviated Dialing AD Note Before you can use this feature AD buttons must first be assigned by your system manager These AD locations can be assigned to actual buttons or you may be able to access them with the softkeys Usually an Abbreviated Dialing number is part of a Personal List Group List System List or Enhanced List You can have a total of three lists the programmed number can be up to 24 digits and characters Special Characters such as Pause count as two digits However if your voice terminal is connected to a DEFINITY ECS G3V4 or later you can also program a number on an Abbreviated Dialing button that is not stored on an AD list this programmed number can be up to 16 digits and characters Special Characters such as Pause count as two digits The Automatic Dialing button can be used for one touch dialing of frequently called numbers If you hear the intercept tone while programming start over from the beginning If you have an 8411D with display you may be able to use the following softkey features with Abbreviated Dialing Press Menu and then the softkey below the feature abbreviation e Program labeled Prog You can program a teleph
8. status The lights beside Button 10 are used for Analog Adjunct status A 2 line by 24 character display The four buttons located below the display and labeled with arrows LA correspond to words on the display screen You can use the softkeys along with display control keys to access up to 12 features on your voice terminal in addition to those features administered on the call appearance feature buttons For a list of the features that can be accessed with the softkeys check with your system manager For procedures for using these softkey features see Using the Display Softkeys and Display Control Buttons later in this guide These four buttons are labeled Menu Exit Prev and Next gt Menu is used to enter Softkey Mode and access the first feature option screen Exit is used for exiting the Display Mode and returning to Normal call handling Mode e Prev and Next gt can be used to help you go back and forth through the feature option screens At least three of these 10 buttons are devoted to incoming and outgoing calls call appearances and are labeled with an extension number the remaining buttons access features feature buttons and are labeled with a feature name Each has a red light telling you this is the line you are using or this is the line you will get when you lift your ha
9. 1 Press Conf dial tone e Present call is put on hold and you are given a new call appearance all other parties remain connected to each other Dial number of new party and wait for answer Note You can privately discuss the call with the new party at this time if no answer or busy press fluttering Xxxxx to return to held call Press Conf again e All parties now connected e Repeat Steps 1 through 3 for additional conference connections 28 To add a call you ve put on 1 hold to another call you re connected to Press Conf dial tone e Held call light continues to flutter current call light also flutters e You are given a new call appearance Press Xxxxx of call on hold first call Press Conf again e All parties are now connected To drop the last party addedto 1 a conference call Press Drop e Last party you added is dropped e You remain connected to other parties Note Parties other than the last one must disconnect to be released from the conference call Diagnostics Vv For procedures on using the Diagnostics features see Test Diagnostics later in this section Drop 7 To disconnect from a normal 1 Press Drop dial tone call and obtain dial tone without hanging up the handset Note If you press Drop duri
10. Indications The 8411 provides the following status indications next to Button 9 for the PassageWay connection A Green Light Red Light AT Command Mode Off On PassageWay Mode On Off DCP Looparound Flash Flash Switch Link Down Wink Wink EIA Out of Sync Flash Off Memory Error Wait Off Flash Modes Program Mode On Flash 1 A Flash is a repeating pattern of 500 ms ON and 500 ms OFF 2 A Wink is a repeating pattern of 750 ms ON and 250 ms OFF Analog Adjunct Status Indications On the 8411 the GREEN light provides the following status indications next to Button 10 for the Analog Adjunct connection Analog Adjunct r Status Green Light The Analog Adjunct is On off hook The Analog Adjunct is Off on hook and idle The voice terminal is sending Flash a ringing signal to the Analog Adjunct The RED light next to Button 10 on the 8411 shows whether the Analog Adjunct OR the 8411 voice terminal currently has control of the telephone line Which has control of the telephone line Red light The Analog Adjunct has con On trol of the line The 8411 voice terminal has Off control of the line or the line is idle Note If the 8411 with Analog Adjunct is connected to a DEFINITY ECS G3V4 Issue 3 or later switch the red light next to Button 10 the button light that monitors the Analog Adjunct interface is always on
11. as a system switching system or PBX private branch exchange Your switch is either a DEFINITY Enterprise Communications Server ECS Generic 1 or Generic 3 or a System 75 system list One of the four types of Abbreviated Dialing lists programmable only by the system manager Contains telephone numbers helpful to all system users and stores each of those numbers as a 2 digit list item system manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network System 75 The switch to which you may be connected Your voice terminal may be connected to DEFINITY Enterprise Communications Server ECS Generic 1 or Generic 3 instead Both System 75 and the DEFINITY ECS Generic 1 and Generic 3 are communications systems which transmit and receive voice and data signals for all communications equipment in your network trunk A telecommunications channel between your switch and the public network Trunks of the same kind connecting to the same end points are assigned to the same trunk group trunk code A dial code of one two or three digits which you dial to access a trunk group to place an outside call 53 voice terminal A telephone equipped with an array of specifically designed features for example Shift button Message light etc and functional capabilities that distinguish it from a conventional telephone 54 4 Blind Perf Quick Reference L
12. below View or Press Stored Press selected Pers List or Grp List or Sys List or Dial appropriate AD List code e List 1 e List 2 e List 3 Note An Enhcd List may also be available see your system manager Dial selected list item 1 2 3 e Stored number shown Hang up To return to Normal call handling Mode display press Exit or being again at Step 2 to see another stored number 47 Menu To see the number you last 1 Press dialed and then press the softkey below View or if View is not available on your display press Stored 2 Press the softkey below Last or if Last is not available on your display press LastDialed or Dial Last Number Dialed code Time Date You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation TmDay appears on the second line of one of the feature option screens To see date and time 1 Press Menu and then press the softkey below TmDay or if TmDay is not available on your display press Date Ti me e Display returns to Normal Mode after a few seconds Timer You can access this feature with the softkeys only if your voice terminal has a display and if the feature name Timer appears on the secon
13. call 1 Press Speaker while the handset is on hook and only the speaker is active Red light next to Speaker and red light next to Mute go off Speakerphone Note If you are uncertain whether your voice terminal is set for the Speaker listen only feature or the Speakerphone listen and talk feature check with your system manager Use the following procedures if your voice terminal is set for the Speakerphone speak and listen feature To place answer a call without 1 Press Speaker lifting the handset or to use speakerphone with any feature 2 Place or answer call or access selected feature e Red light next to Speaker goes on steadily 3 Adjust speakerphone volume if necessary e To raise the volume press the event half of the Volume control button labeled X to lower the volume press the left half of the Volume control button labeled V 39 e Ifyou have a display it shows SPEAKER L gt gt gt gt gt H There are eight possible volume settings On the display one arrow is the lowest setting and eight arrows is the highest setting Note The Volume control does not affect an external speakerphone attached to your voice terminal To prevent the other party from hearing you Note If the Speakerphone feature is not active the Mute feature turns off the microphone associated w
14. feature buttons on your voice terminal To the right of each feature name in this section is a box For each feature you have on your voice terminal or feature you can access with the softkeys see Note below mark a Y in the blank box as a reminder The Conference Drop Hold Message Mute Select Ring Test and Transfer voice features and the Normal Mode the Exit feature labeled Exit on the voice terminal display feature are already marked for you You may also be able to use the Speakerphone or the Speaker feature Check with your system manager to see what other features you can use with the DEFINITY ECS Generic 1 or Generic 3 or System 75 Note If you are using an 8411D voice terminal which has a display you may also be able to use up to 12 additional features accessed with the softkeys and display control buttons Check with your system manager to see which softkey features are available on your voice terminal and then put a checkmark in the box beside each of those features Any feature not appearing on a button or accessed with the display and softkeys can be activated or canceled by dialing a 1 2 or 3 digit feature access code Ask your system manager for the feature access codes for the features you need and then write the assigned code number in the provided blanks in each feature procedure e To operate a feature you must have the handset off hook removed from the cradle of the voice
15. in display Like the example to the left the second line appearing on the display will most likely list the features you can access with the softkeys For directions on using the display and softkeys see the section titled Using the Display Softkeys and Display Control Buttons handset tones The tone that appears in brackets after a step such as dial tone indicates what you should hear from your handset or speakerphone after successfully performing that step For a list of tones and their meanings see the section titled Tones and Troubleshooting Later in This Guide Later in this guide you will find a short section on troubleshooting Use the procedures listed in that section if you have problems in using your voice terminal Quick Reference Lists at the Back of This Guide At the back of this guide is a set of quick reference lists Use them to record your feature access codes and trunk codes Abbreviated Dialing personal list items and message and attendant extensions Once you have completed the lists remove the page from the guide tear along the perforation and keep the lists near your voice terminal 15 Using the Display Softkeys and Display Control Buttons If you are using an 8411D voice terminal which has a display the following information will help you use the display the softkeys and the display control buttons The softkeys are the four keys labeled with arrows
16. lifted from the deskstand or can be left level with the bottom of the voice terminal Check which kickstand adjustment allows you the best viewing angle of the display Only the 8411D has a display Analog Adjunct jack RS 232 D jack C Figure 3 A Rear View of the 8411 Voice Terminal The Analog Adjunct jack and the RS 232 D jack shown in Figure 3 are located on the rear of the voice terminal Analog Adjunct jack This RJ11C jack is used for connecting analog equipment such as answering machines fax machines PC or laptop data fax modem cards data sets or modems audio teleconferencing equipment and TTY machines commonly used by the hearing impaired For more information about this connections M oT Analog Equipment later in this section RS 232 D jack This asynchronous RS 232 jack is used for connecting the voice terminal to the COM port on an IBM compatible personal computer on which you can load and use the Lucent Technologies PassageWay Solution software For a description of the Passage Way applications see The PassageWay Connection later in this section The PassageWay Connection The EIA RS 232 type jack on your 8411 voice terminal provides you with an interface between the voice terminal and the COM port on an IBM compatible personal computer This interface allows you to access Lucent Technologies PassageWay Solution software which you can install on your PC For more informa
17. own voice terminal is faulty See your system manager 50 Problem Solution The telephone doesn t ring A U N Make sure the ringer is turned on Set the ringer volume to a higher level Place a test call from another extension to your extension Check the line cord to make certain it is securely connected at both ends If there is still a problem see your system manager The lights do not go on next to the buttons Press Test to check if the voice terminal lights go on 2 Check the line cord to make certain it is securely connected at both ends 3 If there is still a problem see your system manager System 75 Version Notes If you have Version 1 or 2 of System 75 some features may work a little differently than noted in this guide The following list explains the slight differences in these procedures Note If you are uncertain what version of the System 75 software your business is using check with your system manager Feature System 75 Version Changes in Feature Operation Abbreviated If you are using You can store up to 16 digits rather than 24 Dialing Version 1 digits If you are using You cannot use an Enhanced List Version or 2 Call Forwarding If you are using You cannot forward someone All Calls Version 1 or 2 else s calls Last Number Dialed If you are using Version 1 You can store up to 16 digits rather than 24 digi
18. second column seelFigure 1 for button numbering so that the red and green lights next to the button provide PassageWay status information See Passage Way Status Indications below If Button 9 is optioned in this manner it is then disabled and CANNOT be used as a call appearance button The system manager may also choose to option Button 10 again see Figure 1 for its location so that its adjacent red and green lights provide Analog Adjunct status information See Analog Adjunct Status Indications on the next page If Button 10 is optioned in this way the button s function changes from a call appearance button to a local button that can be used to send a disconnect signal to the analog adjunct See Sharing the 8411 Telephone Line with the Analog Adjunct later in this section Notes If optioned by the system manager the light indications next to these two buttons go on and off automatically If these buttons are optioned for PassageWay and Analog Adjunct status Button 9 is always used to monitor Passage Way and Button 10 is always used to monitor the Analog Adjunct You can also perform a diagnostics test of the PassageWay connection and the status of the Analog Adjunct by pressing Shift and then Test These two button presses will activate the red and green lights next to Buttons 9 and 10 to show the status of the PassageWay and Analog Adjunct connections PassageWay Status
19. terminal or the speaker or speakerphone on unless otherwise noted e If you receive an intercept tone high pitched alternating high and low tone while attempting to operate any feature you have taken too much time to complete a procedural step or have made a dialing error Hang up get dial tone and begin again at Step 1 e System 75 is available in more than one version Some features such as Abbreviated Dialing Call Forwarding All Calls Last Number Dialed and Priority Calling operate slightly differently with Version 1 and possibly Version 2 than they do with later versions If you are sing Version or 2 of the System 75 software you should check the section titled u oubleshooting later in this guide before you use any of these four features 14 Conventions Used in The Following Procedures XXXXX This box represents a call appearance button which is used exclusively for placing or receiving calls The button has a red light and a green status light and is labeled with an extension number shown as Xxxxx Feature and Feature xxxxx Each of these boxes represents a button that has a feature assigned to it The button is labeled with the feature name sometimes followed by an extension number shown as xxxxx or a person s name LWC CnLWC Cnslt AutCB Timer This rectangular box 2 lines by 24 characters represents the 8411 display screen for those sets that have a built
20. 32 D jack on the rear of the set and the status of the Analog Adjunct if one has been connected to the Analog Adjunct jack also on the rear of the set For more information on the meaning of the diagnostics lights for the PC and the Analog Adjunct see Passage Way and Analog Adjunct Status Indications later in this manual A blue button which can be used to access two additional features when Shift is active the red light next to the button is on e When used with Hold you can select a personalized ring from among eight available patterns e When used with Test you can perform a diagnostics test of the PassageWay and or the Analog Adjunct connected to the RS 232 D jack and Analog Adjunct jack respectively on the rear of the set For transferring a call to another voice terminal Volume control button Telephone number card Handset For adjusting the volume of the following e The speakerphone or speaker when a call is in progress using the 2 way speakerphone or way speaker e The handset receiver level while a call is in progress using the handset e The tone ringer when the speaker is off and either the handset is inactive or the tone ringer is active Note When the speaker is active the ringer volume is automatically reduced to a low setting The volume is restored when the speaker is turned off Remember The Volume control button on your voice terminal
21. A located directly below the display The four display control buttons labeled Menu Exit a Prev and Next gt are located under the softkeys Figure 4 shows the location of the softkeys in relation to the display above the softkeys and the display control buttons below them 8411D Display H Softkeys Mens Exi lt Prev Next br Display control buttons Figure 4 The Display Softkeys and Display Control Buttons Entering Softkey Mode and Viewing the Three Feature Option Screens There are three separate feature option screens Each of these screens allows you to select from four different features You can enter Softkey Mode by pressing the display option button labeled Menu The following is an example of a feature option screen v LWC CnLWC AutCB Timer A A A The top line of each feature option screen shows you the status of each of the four features An arrow appears above the feature name or abbreviation if that feature is active If there is no arrow above the feature the feature is not active In the above example the Automatic Callback feature is active because there is an arrow above that feature abbreviation Note If the feature requires you to dial a telephone number or extension such as Call Forwarding you
22. Lucent Technologies Bell Labs Innovations DEFINITY Enterprise Communications Server Generic 1 Generic 3 and System 75 8411 Voice Terminal User s Guide __E_iLucent Technologies ae 555 230 872 formerly the communications Issue 1 systems and technology May 1996 z units of AT amp T Contents Your 8411 Voice Terminal The PassageWay Connection Connection with Analog Equipment The PassageWay Button Button 9 and the Analog Adjunct Status Button Button 10 eWay Status Indications Adjunct Status Indications Sharing the 8411 Telephone Line with the Analog Adjunct A Quick Look at the Features Voice Features Display Features and Features Used with the Softkeys How to Use the Features General Instructions Conventions Used in The Following Procedures Troubleshooting Later in This Guide Quick Reference Lists at the Back of This Guide Key Words to Know Quick Reference Lists Your 8411 Voice Terminal The 8411 voice terminal is available in two models the 8411D shown below in Figure 1 has a display the 8411B does not have a display Although the display on the 8411D along with the softkeys and display control buttons offers the user valuable added functionality both models are comprehensively equipped so you can make the best use of the many features of the Lucent Technologies DEFINITY Enterprise Communications Server ECS Generic or Generic 3 and System 75 To famili
23. Message Vv To retrieve a message when 1 If your set has a display see the your Message light is on under the Display Features Procedures heading Otherwise see your system manager for instructions regarding your local message retrieval procedures 33 Mute Note When you are talking on the handset the Mute feature affects the microphone associated with the handset rather than the speakerphone This feature has no effect on an external speakerphone attached to your voice terminal To prevent the other party from hearing you To mute the handset or speakerphone microphone 1 Press Mute e Red light next to Mute goes on and the other party cannot hear you 2 When you are ready to resume conversation with the other party press Mute again e Red light next to Mute goes off and the other party can hear you again Note When the voice terminal is set for the Speaker listen only feature the light next to Mute goes on whenever you are using the speaker The Mute feature turns off automatically when you hang up or switch from the speakerphone to the handset or from the handset to the speakerphone Priority Calling You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation PCall appears on the second line of one of the feature option screen
24. N 1 3 Continue to press and then release Hold or if you are using a display set you can also press Next gt or a Prev to cycle through all eight ringing patterns 35 4 When you hear the desired ringing pattern press Shift again e You hear confirmation tone two rising tones and your new ringing pattern is set e If your 8411 has a display it shows the number of the ringing pattern you have selected e Red light next to Shift goes off Note If you receive a call go off hook or lose power during selection the process is interrupted and you must start again To adjust ringer volume if necessary speaker is not active To raise the volume press the right half of the Volume control button labeled A to lower the volume press the left half of the Volume control button labeled e Ifyou have a display it shows RINGER L gt gt gt gt gt H There are eight possible volume settings On the display one arrow is the lowest setting and eight arrows is the highest setting One full ring cycle will sound to demonstrate the new volume 36 Send All Calls You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation SAC appears on the second line of one of the feature option screens
25. arize yourself with the various features of your voice terminal you can use Figure 1 below which shows a top view of the 8411D voice terminal the 8411B has the same button layout but does not have a display Figure 2 on page 5 which shows a bottom view and Figure Bon page 6 which shows a rear view of the 8411 The features offered on the 8411 voice terminal are explained below each figure gt Display Handset Telephone 4 Softkeys number card _ 4 Display control buttons Volume control button 10 Call appearance feature buttons Used for PassageWay status Used for Analog Adjunct status Message light Transfer button Shift button Test Diagnostics button Mute button Speaker button Dial pad Conference button fon ve Drop button Figure 1 Top View of the 8411D Voice Terminal With Display Starting with the upper right corner of Figure 1 and continuing clockwise Display on 8411D terminal only 4 Softkeys on 8411D terminal only 4 Display control buttons on 8411D terminal only 10 Call appearances feature buttons and designation card The lights beside Button 9 are used for PassageWay
26. atus of these two functions For more information on the meaning of the PassageWay and Analog Adjunct lights see Passage Wayland Analog Adjunct Status Indications earlier in this guide Drop Disconnects from a call without requiring you to hang up the handset turn off the speakerphone or press the switchhook Can also be used with the Conference feature to disconnect the last party added Use whenever you want to continue using the handset or speakerphone after ending a call Hold Puts a call on hold until you can return to it While a call is on hold you can place another call activate another feature answer a waiting call or leave your voice terminal to do another task Use when you have a call you don t want to drop but have to interrupt briefly to do something else Intercom Automatic Dial Gives you quick access to specified extensions With Automatic Intercom you can call a predetermined partner by pressing a single feature button With Dial Intercom you can call any member of a predetermined group of users For the Dial Intercom feature you need to know the group member s 2 or 3 digit code Use to rapidly dial frequently called numbers Last Number Dialed Automatically redials the last extension or outside number you dialed Use to save time in redialing a busy or unanswered number Leave Word Calling LWC Leaves a message for another extension to call you back The called party will be able to dial message serv
27. d line of one of the feature option screens To see elapsed time hours 1 Press Menu minutes seconds Timer and then press the softkey below or if Timer is not available on your display press Timer e Elapsed time is shown 2 To stop timer and clear display press Menu and then press the softkey below Timer again or if Timer is not available on your display press Timer again e Elapsed time is displayed on the screen for about four seconds and then disappears 48 Tones and Their Meaning Ringing tones are produced by an incoming call Feedback tones are those which you hear through the handset receiver or the speaker Ringing Tones e 1ring A call from another extension e 2rings A call from outside or from the attendant e 3rings A priority call from another extension or from an Automatic Callback call you placed e ring ping half ring A call redirected from your voice terminal to another because Send All Calls or Call Forwarding All Calls is active Feedback Tones e busy tone A low pitched tone repeated 60 times a minute indicates the number dialed is in use e call waiting One two or three beeps of high pitched tone not repeated indicates an incoming call is waiting to be answered Number of beeps designates the source one for an internal call two for an outside or attendant call three for a priori
28. does not control the volume level of adjunct equipment For noting the area code and telephone number of your voice terminal A handset is provided for placing and receiving calls The handset is also known as the receiver In most cases you must lift the handset go off hook or activate the speaker or speakerphone before you can use a feature 1 Kickstand Routing channel for line cord and adjunct cord Line jack Handset J m Adjunct jack a G Figure 2 Bottom View of the 8411 Voice Terminal The various components which appear on the bottom of the 8411 voice terminal are shown in Figure 2 and listed and explained below Handset jack Adjunct jack Line jack Routing channel Kickstand This jack is for connecting a handset with handset cord to your voice terminal The jack is labeled O This jack is used for connecting an external speakerphone such as an S101A or S201A Speakerphone or a headset adapter such as a 500A Headset Adapter to your voice terminal The jack is labeled ADJUNCT This jack is used for connecting a line cord to your voice terminal The jack is labeled LINE Thread the line cord and adjunct equipment cord if applicable through the routing channel Can be
29. erminal has a display and if the feature s abbreviation Dir appears on the second line of one of the feature option screens If the Directory feature is used while any of the softkey feature option screens are displayed the directory information is displayed for five seconds and then the display reverts back to the previous softkey display To search directory 1 Press Menu and then press the softkey below Dir for a name or if Dir is not available on your display press Directory 2 Key in selected name with dial pad last name comma use first name or initial 3 Press Next Msg for each successive directory name you wish to see e To search for a new name begin again at Step 1 4 When you are ready to exit the directory press Exit To place a call to the 1 Lift handset name shown on the display While name is shown press Call Disp Note You can also leave your handset on hook The speakerphone will turn on automatically when you press Call Disp 44 Exit Normal Vv To exit any display feature 1 Press Exit and return to Normal call handling Mode display e Display will show call information for active call appearance Inspect You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviati
30. ess and the 5 button on your dial pad has raised bars for visually impaired users For setting up conference calls This button is labeled Conf For disconnecting from a call or dropping the last party added to a conference call A red button for putting a call on hold By pressing Shift and then Hold you can select a personalized ring for your voice terminal from eight possible ringing patterns For accessing the built in 2 way speakerphone Note Your voice terminal can be set for either the Speaker listen only feature or the Speakerphone listen and talk feature Check with your system manager to see how your Speaker button is to be used For turning off the microphone associated with the handset or the built in speakerphone so the other person on the call cannot hear you When the voice terminal is initially powered up the red light next to Test flashes if the link with the PBX is not or not yet operational The light changes to steady red when the voice terminal is able to communicate with the PBX and then goes off after a short period of time After the voice terminal is powered up you can press Test to test the lights and the display if applicable on your voice terminal If you press Shift and then Test you can perform a diagnostics test of the Passage Way connection if a PC has been connected to the RS 2
31. f those numbers as a 2 digit list item handset The handheld part of the voice terminal which you pick up talk into and listen from Also known as the receiver message retriever A person authorized by the system manager to retrieve messages for other users off hook When the handset is removed from the cradle for example when you lift the handset to place or answer a call or when the speakerphone is turned on 52 on hook When the handset is left on the cradle and the speakerphone is turned off party A person who places or answers a call personal list One of the four types of Abbreviated Dialing lists programmable by the system manager or by you the user Contains telephone numbers of your choice and stores each of them as a single digit list item personal list item One of the 10 available slots on an Abbreviated Dialing personal list The first nine personal list items are given digits 1 to 9 with O for the tenth item pickup group A group of up to 25 voice terminal users who can answer calls for each other through the Call Pickup feature Group members are determined by the system manager and are usually located in the same work area or perform similar job functions priority call An important or urgent call which sends a special 3 burst ring program reprogram To use your dial pad to assign a telephone number to a personal list item or an AD xxxxx for Abbreviated Dialing retrieve To collect telephone mes
32. features you must lift the handset before you can use the feature 3 Check with your system manager to be sure this feature is administered on your voice terminal 4 You may have an older version of System 75 thus some features may operate differently from the procedures described in this guide Check the section below on System 75 Version Notes for ways in which these features work differently There are no feature access codes written in the appro priate blanks in this guide See your system manager for a list of feature access codes for fea tures assigned to your voice terminal Then write the codes in this guide Problem Solution There s no dial tone 1 Check with your system manager to be sure your voice terminal is administered correctly 2 Make sure the handset and line cords at your voice terminal are securely connected at both ends 3 Press Test If the red light next to Test does not go on or flashes rather than goes on steadily the voice terminal is not communicating with the PBX 4 Find a working voice terminal of the same type as your own Unplug this voice terminal from its modular wall jack Plug your voice terminal into that jack and check if it gets dial tone 5 If your voice terminal still does not work plug the working voice terminal of the same type into your modular wall jack If the working voice terminal has dial tone your
33. first press Hold then press flashing xxxxx To return to the held call press the xxxxx of the held call 31 Last Number Dialed You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation Last appears on the second line of one of the feature option screens To automatically redial the last number you dialed up to 24 digits extension outside number or trunk feature access code 1 If you are using an 8411 with a display press Menu and then press the softkey below Last while on hook or off hook If your 8411 does not have a display or if Last is not available on your display press LastDialed while on hook or off hook or Dial Last Number Dialed access code while on hook or off hook Leave Word Calling LWC You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation LWC for the Leave Word Calling feature or CnLWC for the Cancel Leave Word Calling feature appears on the second line of one of the feature option screens To leave a message after dialing an extension when your call is not answered you hear a coverage or busy tone or you have been put on hold 1 If you are using an 8411 with a display press Menu and then press the softkey below LWC befo
34. h your system manager to see what other features you can use with the DEFINITY ECS Generic 1 or Generic 3 or System 75 switch Note If you are using an 8411D voice terminal which has a display you may also be able to use up to 12 other features accessed with the softkeys and display control buttons These features are in addition to the features administered on the call appearance feature buttons on your voice terminal Check with your system manager to see which softkey features are available to you Voice Features Abbreviated Dialing AD Allows you to store selected telephone numbers for quick and easy dialing Each number can be a complete or partial telephone number an extension number or a trunk or feature access code Abbreviated Dialing offers four possible types of lists personal group system and enhanced and you can have a total of three out of the four lists Numbers on a personal list are programmable by you numbers on group lists are programmable by the controller of the list system lists are programmable only by the system manager Use this feature as a timesaver for dialing frequently called lengthy or emergency numbers Note Check with your system manager concerning what types of lists you have and how many of each list If your voice terminal is connected to a DEFINITY ECS G3V4 or later you can also program a number on an Abbreviated Dialing button that is not stored on an AD list This Automatic Dia
35. have been put on hold or for group listening e Red light next to Speaker goes on red light next to Mute goes on 3 Adjust speaker volume if necessary e To raise the volume press the rehek half of the Speaker Volume control button labeled X to lower the volume press the left half of the Speaker Volume control button labeled VY Note In order for the other e Ifyou have a display it shows party to hear you you must speak through the handset SPEAKER L gt gt gt gt gt H There are eight possible volume settings On the display one arrow is the lowest setting and eight arrows is the highest setting To turn off the speaker and 1 Pick up handset return to handset e Red light next to Speaker and red light next to Mute go off e Speaker goes off 38 To mute the microphone 1 Press Mute associated with the handset so the other party cannot hear you 2 Press Mute again to resume talking to other party through handset Red light goes on and other party cannot hear you e Red light goes off and other party can hear you again To activate the speaker while 1 Press Speaker using the handset e Red light next to Speaker and the red light next to Mute go on steadily e The speaker is active and the handset is turned off To end a
36. ice for example an attendant AUDIX a covering user etc to retrieve a short standard message which gives your name and extension the date and time you called and the number of times you called Use whenever you wish to have someone call you back it will help cut down on repeated call attempts This feature also allows other people in your system to leave a message for you Message Your Message light goes on when a caller has left a message for you You can then follow your system manager s local message retrieval procedures to get your message Mute Allows you to turn off the microphone of the built in speakerphone or the handset Use when you want to confer with someone in the room with you but you do not want the other person on the call to hear your conversation 11 Priority Calling Allows you to call an extension with a distinctive 3 burst ring to indicate your call requires immediate attention Use when you have important or timely information for someone Select Ring Allows you to choose your own personalized ringing pattern for your voice terminal from among eight available patterns Use to help distinguish your incoming calls from those of other nearby voice terminals This feature is accessed by pressing Shift and then Hold Send All Calls Temporarily sends all your calls to the extension of a person designated by your system manager to answer them when you cannot perhaps a secretary or recepti
37. ists FEATURE ACCESS CODES Feature Code Feature Code ABBREVIATED DIALING CALL PICKUP List 1 LAST NUMBER DIALED List 2 LEAVE WORD CALLING List 3 Cancel Program PRIORITY CALLING CALL FORWARDING ALL CALLS SEND ALL CALLS Cancel Cancel CALL PARK Answer Back ADDreviated Dialing enaneo item Personal List 1 Personal List2 Personal List 3 Description Extension N Name Name Name Message 1 Attendant 2 AUDIX 3 4 5 7 Description Code 8 9 0 You may have as many as 3 Personal Lists On System 75 and DEFINITY G3V3 and prior switches each list can have either 5 or 10 items See your system manager On DEFINITY G3V4 and later switches you can have up to 100 entries In this case photocopy this form for as many Personal List entries as you need to record p d pulg P
38. ith the handset not the speakerphone However if the speakerphone is active and the handset is not active then the Mute feature turns off the microphone associated with the speakerphone not the handset 1 Press Mute e Red light goes on and other party cannot hear you 2 Press Mute again to resume talking to party e Red light goes off and other party can hear you again To change from speakerphone to handset 1 Pick up handset and talk e Red light goes off next to Speaker To change from handset to speakerphone 1 Press Speaker e Red light goes on next to 2 Hang up handset Speaker To end a call 1 Press Speaker again to hang up e Red light next to Speaker goes off 40 Test Diagnostics Vv To test the lights and the 1 While on hook or off hook press and hold Test display on your voice terminal Red light next to Test goes on Note If the red light next to Test flashes rather than goes on steadily it means that the voice terminal is not communicating with the PBX In such a case see your system manager e The lights go on steadily in two groups and if your 8411 has a display all the display segments fill in 2 Toend test release Test e Lights return to pretest state red light next to Test goes off
39. ith the softkeys only if your voice terminal has a display and if the feature s abbreviation Excl appears on the second line of one of the feature option screens To answer a bridged call 1 Press XXXXX of bridged call Note If your terminal has Ringing Appearance Preference this step is not necessary you will automatically be connected to the call when you lift the handset Pick up handset or press Speaker To use Manual Exclusionto 1 prevent other bridged terminals from entering a call on a per call basis If you are using an 8411 with a display press Menu and then press the softkey below Excl while active on a call If your 8411 does not have a display or if Excl is not available on your display press Exel xxxxx while connected to the call Note Pressing Exel xxxxx or pressing the softkey below Excl reactivates bridging 24 Call Coverage Consult You can access the Consult feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation Cnslt appears on the second line of one of the feature option screens To answer a call for a 1 Press xxxxx of incoming call when ring begins or green light coworker for whom you are a flashes TONS AE ROU Note The call is not at your terminal until the green light i
40. ive call appearance Note This feature requires the 8411 to use the first three call appearance feature buttons the top three button in the first column as call appearance buttons If there are more than three call appearance buttons administered the feature will still work with these top three buttons but NOT with the additional call appearance buttons For incoming calls the device that answers first that is the 8411 handset 8411 built in speakerphone any adjunct equipment connected to the Speakerphone Headset jack on the 8411 or the analog adjunct connected to the 8411 Analog Adjunct jack gets control of the call Note that not all incoming calls will cause a ringing signal to be sent to the analog adjunct A ringing signal will be sent only if all call appearances are idle and the incoming call is either an inside call a DID Attendant call or a Priority call A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 8411 voice terminal Each description includes what each feature does and how you might want to use it Note You will automatically have the following features on your voice terminal Conference Drop Hold Message Mute Select Ring Test and Transfer voice features and Normal Mode the Exit feature labeled _Exit on the voice terminal among the display features You may also be able to use the Speakerphone or the Speaker feature Check wit
41. k or Dial Call Forward access code while on hook or off hook dial tone Note If you have console permission next dial the extension number whose calls are to be forwarded receive dial tone Dial extension or number where calls will be sent confirmation tone Note Some voice terminals have restrictions on where calls can be forwarded see your system manager Hang up Note You may hear a ring ping tone from your voice terminal as each call is forwarded To cancel 1 Call Forwarding If you are using an 8411 with a display press Menu and then press the softkey below CFrwd while on hook dial tone If your 8411 does not have a display or if CFrwd is not available on your display press Call Fwd while on hook or Dial Call Forward cancel code while on hook confirmation tone e Your calls will now ring at your own voice terminal 26 Call Park You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation CPark appears on the second line of one of the feature option screens To park a call at your extension for retrieval at any extension Note To use the Call Park feature on an 8411 with display if Call Park is one of your softkey features press Menu and then the softkey below CPark Then hang up or if a Call Park button has been assigned
42. ling button can be used for one touch dialing of frequently called numbers Automatic Callback Sends you a special 3 burst ring indicating a previously busy or unanswered extension you dialed is now available Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the telephone or in and out of the office Note You can use this feature only for extensions not for outside numbers Bridging Manual Exclusion Permits you to answer or join calls to someone else s extension by pressing a bridged appearance button on your voice terminal This button can be any call appearance button labeled with another user s primary extension number as assigned to you by your system manager Use to assist in handling calls for a designated coworker Note You can use the Manual Exclusion feature to keep other users with whom you have a bridged call appearance from listening in on an existing call Call Coverage Consult Provides automatic redirection of certain calls to your voice terminal for answering Your system manager determines which calls will be sent to you Use to answer calls for other extensions for whom you provide coverage 10 Note If you are a covering user you can use the Consult feature after answering a coverage call to call the principal the person for whom you are answering calls for private consultation Then you can add the calling party to the conversation transfer the call to the principal or re
43. ndset The green status light next to each call appearance and feature button tells you the line or feature is being used On the designation card write the call appearance telephone number or extension or the feature that each of these 10 buttons can access The red and green lights next to Button 9 show the status of the PassageWay connection if a PC used for PassageWay is connected to the rear of the 8411 For the meaning of the lights see Passage Way and Analog Adjunct Status Indications later in this guide The red and green lights next to Button 10 show the status of the Analog Adjunct if there is one connected to the rear of the 8411 For the meaning of the lights see PassageWay and Analog Adjunct Status Indications later in this guide Note The system manager may also option Button 10 so it can be used to send a disconnect signal to the analog adjunct when the 8411 and analog adjunct share the same telephone line Message light Dial pad Conference button Drop button Hold Ring button Speaker button Mute button Test Diagnostics button Shift button Transfer button A red light which goes on steadily when a message has been left for you Check with your system manager to see how you can retrieve your messages The standard 12 button pad for dialing phone numbers and accessing features The letters Q and Z have been added to the appropriate dial pad keys for directory acc
44. ng a conference call the last party added will be dropped and you will remain connected to the other parties Handset Volume 29 To raise or lower the receive 1 While handset is off hook press the Volume control button level volume ofthe h ndset e To raise the volume press the right half of the Volume control button labeled A j to lower the volume press the left half of the Volume control button labeled VV e If your 8411 voice terminal has a display it shows HANDSET L gt gt gt gt gt H There are eight possible volume settings On the display one arrow is the lowest setting and eight arrows is the highest setting Hold V To put a call on hold while 1 Press Hold you answer another call make a call or perform some other task Note If you put a conference call on hold the other parties remain connected e Green light next to held call flutters To answer a new call while 1 Press Hold active on another e Green light next to held call flutters 2 Press xxxxx of incoming call e You are connected to incoming call To return to held call 1 Press xxxxx of held call e You are connected to held call Note If you are active on a call and you press the XXxXx of the held call the active call will be dropped Intercom Automatic Dial
45. on Inspt appears on the second line of one of the feature option screens Note If you are currently on a call and a new call comes in the display automatically shows you information on the new call You do not need to use the Inspect feature in this situation However you can use the Inspect feature to see who s on a call that has been placed on hold To see who s on hold 1 Press Menu and then press the softkey below Inspt while on a call or if Inspt is not available on your display press Inspect 2 Press xxxxx of held call e Information is shown on display screen you remain connected to present call 3 To return to held call press Exit and xxxxx of held call 45 Message Retrieval To see your messages when 1 Press your Message light is on 2 while on hook off hook or on a call Press Msg Rtrv Next Msg to see first message and then for each following message To return a call to message 1 Lift handset sender 2 Press Call Disp while any part of message is shown Note You can also leave your handset on hook The speakerphone will turn on automatically when you press Call Disp To erase a message Press Delete while any part of message is shown To see a coworker s 1 Press CvrMsgRitrv messages can be during call with coworker Note You must firs
46. on Will also let you retrieve messages for other voice terminals not equipped with a display if you are authorized as a systemwide message retriever by your system manager Use to quickly and conveniently check messages even when you are already on a call Normal See Exit Stored Number Allows you to check the number stored on an Abbreviated Dialing button or as an item on an Abbreviated Dialing list Also lets you see what number you last dialed via Last Number Dialed feature Use to verify Abbreviated Dialing list items before placing a call or reprogramming a number and to make sure the Last Number Dialed feature is appropriate to use Time Date Shows you the date and time Use as a handy calendar and clock Timer Allows you to measure elapsed time Use in order to keep track of time spent on a call or task 13 How to Use the Features The procedures which appear in the sections Voice Feature Procedures and Display Feature Procedures give short step by step instructions for using each feature For your convenience the features in each section are listed alphabetically General Instructions Use the following special instructions for operating your voice terminal e The first time you use these procedures you will need to customize them for yourself by obtaining the following information from your system manager gt Your system manager may assign call appearances or features to the 10 call appearance
47. on your voice terminal Transfer Transfers a call from your voice terminal to another extension or outside number Use when your caller needs to speak further with someone else 12 Display Features and Features Used with the Softkeys Note If you are using an 8411D voice terminal which has a display you can also use up to 12 additional features accessed with the softkeys and display control buttons Your system manager can tell you which softkey features are available to you Directory Searches for the extension of another user in your location by allowing you to key in the user s name with the dial pad Use as a handy quick reference source for extension number information Exit Use Exit to leave Display call handling Mode after using any display or softkey feature and return to Normal call handling Mode Once you are in Normal Mode you can use the display to identify current call appearance calling called party and calling called number Feature Status Indication Indicates the status of each feature accessed with the softkeys If the feature is active an arrow appears above the feature abbreviation if the arrow does not appear above the feature the feature is off Inspect Shows you call related information for an incoming call when you are already active on a call Use to identify and screen new calls Message Retrieval Allows you to retrieve messages left for you when your Message light is
48. one number extension or feature access code on an AD button e Pause labeled Pause A 1 5 second pause can be placed in an AD number such as between an access code and the telephone number e Mark labeled Mark Numbers included after a Mark on an AD button are dialed in Touch Tone signal form e Wait labeled Wait Numbers included after a Wait on an AD button are delayed 5 to 25 seconds until the voice terminal receives dial tone from the switch e Suppress labeled Spres Suppressed numbers are dialed but not shown on the display an 66 s appears instead Used for passwords or authorization codes 20 To program reprogram an AD button On a separate sheet of paper write down the outside numbers extensions and or feature access codes you want to program Note Each AD button will hold one complete phone number or feature access code Pick up handset dial tone Note If you are using the built in speakerphone you must either press a call appearance button or press Speaker before you begin Step 3 If you are using an 8411 with a display press Menu and then press the softkey below Prog If your 8411 does not have a display or if Prog is not available on your display press Program or Dial AD Program access code dial tone Press AD xxxxx to be programmed dial tone Dial outside number extension or feature access code you wan
49. onist Use when you will be away from your desk for awhile or when you do not wish to be interrupted by telephone calls Speaker Listen Only Allows you to place calls or access other voice features without lifting the handset However in order to speak to the other party you must use the handset Use with feature activities that require listening only such as on hook dialing monitoring calls on hold and group listening situations Note Your voice terminal has either the Speaker listen only or the Speakerphone function Check with the system manager to see how your voice terminal is administered Speakerphone Allows you to place and answer calls or access other voice features without lifting the handset Use the built in speakerphone any time you prefer hands free communication both speaking and listening or for group conference situations Note Your voice terminal is set for either the Speaker listen only or the Speakerphone listen and speak feature Check with your system manager to see how your voice terminal is administered Test When the voice terminal is initially powered up the red light next to Test flashes if the link with the PBX is not or not yet operational The light changes to steady red when the voice terminal is able to communicate with the PBX and then goes off after a short period of time After the voice terminal is powered up you can press Test to test the lights and the display
50. pad The 12 pushbuttons you use to dial a number and access features display control buttons These buttons are labeled Menu Exit lt Prev and Next gt Menu is used to access the first feature option screen Exit allows you to exit a display feature and return to Normal call handling Mode lt Prev and Next gt can be used to help you go back and forth through the feature option screens enhanced list One of the four types of Abbreviated Dialing lists programmable only by the system manager and available only with System 75 Version 3 and the DEFINITY ECS Generic 1 and Generic 3 Contains telephone numbers useful to all system members and stores each of those numbers as a 1 2 or 3 digit list item extension A dialing number of one to five digits assigned to each voice terminal connected to your DEFINITY ECS Generic 1 or Generic 3 or your System 75 feature A special function or service such as Conference Hold Send All Calls etc feature access code A dial code of one two or three digits which you use to activate or cancel the operation of a feature Check with your system manager for the feature access codes for your system group list One of the four types of Abbreviated Dialing lists programmable by the controller of the list or the system manager Contains telephone numbers useful to members of a specific group and stores each o
51. re hanging up your handset If your 8411 does not have a display or if LWC is not available on your display press LWC before hanging up at your handset confirmation tone e Message light goes on at called voice terminal if so equipped Note If reorder tone is heard message is not stored try again 32 To leave a message without ringing an extension 1 If you are using an 8411 with a display press Menu and then press the softkey below LWC while on hook or off hook If your 8411 does not have a display or if LWC is not available on your display press LWC while on hook or off hook or Dial Leave Word Calling access code while on hook or off hook dial tone 2 Dial extension confirmation tone e Message light goes on at called voice terminal if so equipped 3 Hang up or press Drop To cancel a Leave Word 1 If you are using an 8411 with a display press Menu and then Calling message press the softkey below CnLWC Note You cannot cancel a eal neok or othok message left for an AUDIX If your 8411 does not have a display or if CnLWC is not subscriber available on your display press Cancel LWC while on hook or off hook or Dial Leave Word Calling cancel code while on hook or off hook dial tone 2 Dial extension confirmation tone Note If reorder tone is heard message is not canceled try again
52. s To place a priority call 3 burst ring 1 If you are using an 8411 with a display press Menu and then press the softkey below PCall while on hook or off hook If your 8411 does not have a display or if PCall is not available on your display press Priority while on hook or off hook or Dial Priority Calling access code while on hook or off hook dial tone 2 Dial the extension ringback tone e Wait for called party to answer Note If your call is not answered and you wish to redirect it to coverage press Go to Cvr while call is ringing 34 To change a regular callintoa 1 Ifyou are using an 8411 with a display press Menu and then priority call when you hear a press the softkey below PCall callavaiting ringhacktone If your 8411 does not have a display or if PCall is not available on your display press Priority 2 Wait for called party to answer Note If you still receive a call waiting ringback tone wait a few minutes and try again Select Ring and Ringer Volume Vv To select a personalized ring 1 Press Shift e Red light goes on steadily 2 Press Hold e Red light next to Shift winks e Current ringing pattern plays and repeats every four seconds e If your 8411 has a display it shows the ringing pattern you are hearing such as SELECT RING PATTER
53. s flashing To leave a message for a 1 Press Cvr CallBk while connected to the call coworker to call the original confirmation tone pallet srengen SON Note To leave a message for a coworker to call you activate Leave Word Calling instead To use the Consult feature to 1 Press Transfer dial tone talk privately with a coworker E pur ennold after answering a redirected call 2 If you are using an 8411 with a display press Menu and then press the softkey below Cnslt If your 8411 does not have a display or if Cnslt is not available on your display press Consult priority ring to coworker or Dial coworker s extension Note You can privately discuss call if coworker is not available press the fluttering xxxxx to reconnect to call 3 Press Transfer again to send call to coworker or Press Conf to make it a 3 party call 25 Call Forwarding All Calls You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation CFrwd appears on the second line of one of the feature option screens To temporarily redirect all 1 calls to an extension or outside number of your choice If you are using an 8411 with a display press Menu and then press the softkey below CFrwd while on hook or off hook If your 8411 does not have a display or if CFrwd is not available on your display press Call Fwd while on hook or off hoo
54. sages with the Message or Voice Message Retrieval features Also with Call Park to resume a call from an extension other than the one where the call was first placed or received ringer The device that produces the electronic ringing sound in your voice terminal softkey features Those features accessed with the four arrowed softkeys A and the display control buttons A person using an 8411D with display can access up to 12 softkey features softkeys The four buttons below the display labeled with arrows A These buttons correspond to words on the display screen Softkeys can be used along with display control keys to access up to 12 features These features are in addition to those features assigned to the call appearance feature buttons on your voice terminal stored number A telephone number which has been programmed and stored as a 1 2 or 3 digit list item for use with Abbreviated Dialing It can be a complete or partial telephone number an extension number or a feature or trunk code Once programmed a number can be accessed by first dialing the list then the list item digit s under which it is stored If the number is stored on an AD xxxxx the number can be accessed by simply pressing that button and then dialing the appropriate entry number switch The device that makes connections for all voice and data calls for a network and which contains software for features Also known
55. t 3 Press 2 Dial coworker s extension Next Msg to see first message be designated as systemwide and then for each following message message retriever by your system manager To return a call fora coworker 1 Press to displayed extension while on call with coworker Press Press Transfer Coworker is put on hold Call Disp while any part of message is shown Transfer Coworker is connected to call attempt To erase a message 1 Press Delete while any part of message is shown Normal Exit 46 To exit any display feature and return to normal display 1 Press Exit e Display will show call information for active call appearance Stored Number You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation View appears on the second line of one of the feature option screens To view a number stored on an AD button 1 Press Menu and then press the softkey below View or if View is not available on your display press Stored Press selected AD xxxxx e Stored number shown To return to Normal call handling Mode display press Exit or repeat Step 2 to see another stored number To see the number stored as a list item Press Menu and then press the softkey
56. t to store Note If your 8411 has a display you may be able to use the softkeys to add special functions such as Pause Mark or Wait into the telephone numbers programmed on the AD button If you are programming an outside number be sure to include a trunk code if applicable If the programmed number is associated with a list it can be up to 24 digits If the stored number is NOT associated with a list that is an Automatic Dialing button it can be up to 16 digits See your system manager if you need help Press confirmation tone e Number is stored e Repeat Steps 4 through 6 to program additional buttons Hang up or press Drop to end programming To place an AD call j Press selected AD xxxxx ringback tone Call is automatically dialed 21 To program reprogram an outside number extension or feature access code into a personal list On a separate sheet of paper write down the outside numbers extensions and or feature access codes you want to program as items on your personal lists s Note Each phone number or feature access code is stored as a separate item Pick up handset dial tone Note If you are using the built in speakerphone you must either press a call appearance button or press Speaker before you being Step 3 If you are using an 8411 with a display press Menu and then press the softkey below Prog If yo
57. th the softkeys and display control buttons can also be used for accessing up to 12 softkey features For procedures on using the display and softkeys and a list of the features that can be accessed with the softkeys see Using the Display Softkeys and Display Control Buttons earlier in this guide Call Information You may have as many as 10 call appearance buttons Beginning with the first button in the upper left hand corner of your faceplate and going down the display identifies the buttons in the left column as a through e The buttons in the right column are identified as f through j When the display shows it represents call information for the first call appearance button The next button down would be shown as b and so on continuing through j if all 10 of the buttons are used for call appearances When you dial an extension that number is shown then replaced by the called party s name and extension When a call is received from another extension the caller s name is shown when a call is received from outside OUTSIDE CALL or a trunk identifier is shown The display remains in Normal call handling Mode until you activate one of the other display or softkey features After using any of these features return to Normal call handling Mode by pressing Exit 43 Directory You can access this feature with the softkeys only if your voice t
58. tion Screens Mark AD Mark Wait AD Wait Note An error tone one beep sounds when you have made a mistake in your softkey entries Press Exit at any time to exit softkey mode and return to Normal call handling Mode 17 Other Softkey Features That May Be On Your Display Figure 5 shows the 12 default softkey features those features that can be accessed with the softkeys when the 8411D voice terminal is initially installed However if the voice terminal is connected to a DEFINITY ECS G3V3 or later switch the system manager may substitute other softkey features in their place The following table is a list of these alternate features and the feature abbreviation associated with each A Abbreviation Feature AD Abbreviated Dialing buttons can be multiple buttons Cnslt Consult Count ACD Stroke Count can be up to 10 buttons CPkUp Call Pickup Dir Directory Excl Manual Exclusion HFAns Internal Auto Answer TAuto Automatic Intercom IDial Dial Intercom Abbreviation Feature IDial Dial Intercom Inspt Inspect Last Last Number Dialed RngOf Ringer Off SAC Send All Calls SFunc Abbreviated Dialed Special Function Spres Abbreviated Dialing Suppress Stats ACD Agent Statistics Stop Abbreviation Dialing Stop Indefinite Wait View Stored Number Call Display button should be administered if access to System
59. tion on installing and using Passage Way Solution with your 8411 voice terminal read the information contained in the Passage Way Direction Connection Solution For DEFINITY Communications System 8411 Voice Terminal User s Guide 585 201 115 You can order this book by calling the GBCS Publications Fulfillment Center at 1 800 457 1235 Connection with Analog Equipment Through the Analog Adjunct RJ11C jack on the rear of the set the 8411 voice terminal provides connection with Analog Adjuncts such as answering machines fax machines PC or laptop data fax modem cards data sets or modems audio teleconferencing equipment and TTY machines commonly used by the hearing impaired On System 75 System 85 and the DEFINITY ECS G1 and G2 switches and DEFINITY ECS G3 releases prior to G3V4 Issue 3 your system manager can tell you to which switch your voice terminal is connected the analog equipment shares the telephone line with the voice terminal Therefore while the telephone is being used you cannot use the Analog Adjunct at the same time or vice versa On the DEFINITY ECS G3V4 Issue 3 and later the 8411 and the Analog Adjunct can be assigned separate telephone lines and thus the voice terminal and Analog Adjunct can be used simultaneously The PassageWay Button Button 9 and the Analog Adjunct Status Button Button 10 The system manager may choose to option Button 9 on the 8411 voice terminal the next to last button in the
60. to your voice terminal press Call Park and hang up Otherwise follow the instructions below 1 Press Transfer dial tone 2 Dial Call Park access code confirmation tone 3 Press Transfer again e Callis parked 4 Hang up To retrieve a parked call from 1 any extension 2 Pick up handset or press Speaker dial tone Dial Call Park access code confirmation tone Dial extension where call is parked confirmation tone e Ifreturning to call parked at your voice terminal dial your own extension Note If you receive intercept tone the parked call has been disconnected or retrieved by someone else 27 Call Pickup You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation CPkUp appears on the second line of one of the feature option screens To answer a call placed to a member of your pickup group when your voice terminal is idle 1 If you are using an 8411 with a display press Menu and then press the softkey below CPkUp If your 8411 does not have a display or if CPkUp is not available on your display press CallPickup or Dial Call Pickup access code e Called voice terminal stops ringing e You are connected to ringing call Conference To add another party to a call for a total of up to six parties
61. ts Priority Calling If you are using Version 1 or 2 You cannot change a regular call into a prior ity call 51 Key Words to Know access code See feature access code activate To begin or turn on the operation of a feature attendant The person who handles incoming and outgoing calls at the main console AUDIX Audio Information Exchange an optional voice mail and message service which provides coverage for calls to you by recording callers messages and reporting Leave Word Calling messages call appearance A button used exclusively to place or receive calls It has an assigned extension number and is equipped with a red light and a green status light console permission The authorization from your system manager to initiate Call Forwarding All Calls for an extension other than your own coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal Redirection could be to the extension of a receptionist secretary coworker AUDIX or message center A person who provides coverage is a covering user DEFINITY Enterprise Communications Server ECS Generic 1 and Generic 3 The switch to which you may be connected Your voice terminal may be connected to System 75 instead Both the DEFINITY ECS Generic 1 and Generic 3 and System 75 are communications systems which transmit and receive voice and data signals for all communications equipment in your network dial
62. turn to the calling party Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number depending on your system Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of your choice Call Park Puts a call on hold at your voice terminal for retrieval at any extension Use when you need to go elsewhere to get information during a call or whenever you wish to complete a call from a different location Also if the call received is for someone else use it to hold the call until the called party can answer it from another voice terminal Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group Use when you wish to handle a call for a group member who is absent or otherwise unable to answer Note You can use this feature only if you and the called party have been assigned to the same pickup group by your system manager Conference Allows you to conference up to six parties on a call including yourself so you can conduct a 6 way discussion Use to set up time saving conferences or to spontaneously include an additional party important to a conversation Diagnostics Allows you to perform a diagnostics test of the PassageWay connection and the status of the Analog Adjunct if either of these is connected to your 8411 set The red and green lights go on next to Buttons 9 and or 10 to indicate the st
63. ty call e call waiting ringback tone A ringback tone with a lower pitched signal at the end indicates the extension called is busy and the called party has been given a call waiting tone e confirmation tone Three short bursts of tone indicates a feature activation or cancellation has been accepted When you have finished selecting a ringing pattern for your voice terminal you hear two rising tones e coverage tone One short burst of tone indicates your call will be sent to another extension to be answered by a covering user e dial tone A continuous tone indicates dialing can begin e intercept time out tone An alternating high and low tone indicates a dialing error a denial of the service requested or a failure to dial within a preset interval usually 10 seconds after listing the handset or dialing the previous digit e local error tone A steady low tone indicates an incorrect button press e recall dial tone Three short bursts of tone followed by a steady dial tone indicates the feature request has been accepted and dialing can begin e reorder tone A fast busy tone repeated 120 times a minute indicates all trunks are busy e ringback tone A low pitched tone repeated 15 times a minute indicates the number dialed is being rung 49 Troubleshooting Problem Solution A feature doesn t work as noted in this guide Reread the procedure and try again 2 For many
64. ur 8411 does not have a display or if Prog is not available on your display press Program or Dial AD Program access code dial tone Dial Personal List number 1 2 or 3 dial tone Dial list item 1 2 3 dial tone Dial number you want to store up to 24 digits Note If your 8411 has a display you may be able to use the softkeys to add special functions such as Pause Mark or Wait into the telephone number programmed on the AD button If you are programming an outside number be sure to include a trunk code if applicable Press confirmation tone e Number is stored e Repeat Steps 5 through 7 if you want to program additional items on the same list press Drop and begin again at Step 1 if you want to program items on another list Hang up or press Drop to end programming Note Record your personal list items on the Abbreviated Dialing list in the back of this guide group system and enhanced lists can be obtained from your system manager 22 To place a call using an AD 1 Press Pers List or Grp List or Sys List Hee UOO or Dial appropriate AD List code e List 1 e List 2 dial tone e List 3 Note An Enhcd List may also be available see your system manager 2 Dial desired list item 1 2 3 e Call is automatically dialed ringback tone Automatic Callback
65. will temporarily see the digits you are dialing rather than the arrow above the feature name 16 The second line on each feature option screen shows the features you can access To use any of these features you must press the softkey below the feature name or abbreviation For example on the feature option screen shown above you can leave a message for another extension to call you back by pressing the softkey below LWC the Leave Word Calling feature If you want to cancel the message press the softkey below CnLWC the Cancel Leave Word Calling feature To see the next set of four features press the display control button labeled back a screen press the display control button labeled the feature you want to use appears on the second line Prev Press Next gt to move Next gt or lt Prev until The following flowchart Figure 5 shows the default features for the three feature option screens These are the 12 softkey features available when the voice terminal with display is shipped from the factory Also see Other Softkey Features That May Be On Your Display fin this section LWC CnLWC AutCB Timer CFrwd CPark TmDay PCall Cancel Timer LWC Leave Automatic Prog Word Callback Call Priority Calling Park Calling Call Time Forwarding Date Abbreviated Dialing AD Program Pause AD Pause Figure 5 The Three Default Feature Op

Lucent Technologies 8405D PLUS Telephone User Manual

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