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Lexmark X46X Printer User Manual

1. Purpose The purpose of this manual is to provide an overview of feature operation and requirements Where applicable the following types of information are provided for each feature Types of information Purpose Description The Description section provides an overview of how the feature works and in some cases what it is typically used for Operation The Operation section includes step by step instructions on how to use the feature Hardware This section lists any special hardware that is Requirements required to use the feature Related Programming The Related Programming section lists the programming subsystems associated with the feature Considerations This section provides details on feature interactions and limitations x DBS 824 3 0 3 2 700 Revised April 2000 About This Manual List List of Features The following tables list the features available with the DBS 824 Topic Page System Features xii Attendant Features xiii Extension Features XIV Revised April 2000 DBS 824 3 0 3 2 700 xi List of Features Table 1 System Features Feature CPC S CPC M Account Codes Non verified Account Codes Verified Answer Supervision for Voice Mail Auto Day Mode Auto Set Relocation Background Music Battery Alarm Battery Backup Call Forward ID Code for Voice Mail Centrex PBX Compatibility Direct Inward System Access DIS
2. eee 1 1 ACCOUNT CodeS ii ieee oem de bk ee eA ee eee eee 1 3 Non Veritied Account Codes 4 tammid mada Mutated a Ea 1 3 Verified Account CodeS 44 44 54 o or ena tehast laeta i Rees 1 4 Answer Supervision for Voice Mail oooooooomommrrmmmmm 1 6 Auto Day Mod cuidara aaa Reb eee a wa wae Shed gee a 1 7 Auto Set Relocations ww 0 00 teat ee eee A ea eal a eee a 1 8 Background MUSIC ocio a Sie a nw Re ee Se Sw a E 1 10 Barlery Alani ican caw AA ewes 1 11 Battery Back p cria setae teste DER eee ease A eee a a 1 12 Call Forward ID Code for Voice Mail n 1 12 Caller iD ie sri Eii m ra al taal AAA A 1 13 Galler ID Call LOG iii a a a ada 1 13 Centrex PBX Comp tibility nuaennnunaeennnne 1 14 Direct Inward System Access DISA n n uuuunua 1 14 Direct Trunk ACCESS irs det o 1 17 Distinctive RINGING lt lt lt ee ee ee ia carr ee eee eee 1 17 Door Box Uwe cee eure beak Yeti ee eer ide Suu Weed da 1 18 DP to DTMF Signal Conversion 00 0c eee eee eee eee 1 20 Hunting Priority for VAUS a saciar ir 1 21 Independent Timers tita maa ars eee hee Pha 1 22 Least Cost Routing LCR 0 02 cece eee eee 1 23 Mu ic on Hold cnc aoe eee eateries aa 1 24 Night Service accede a ee iG eae ea eee ee ai E iN aa 1 25 Off Premises Extension 1244 4 kaela ca cee tee wwe eee eke ee awe ee 1 27 P HE cise ee Oke Vie ee eters ieee cee
3. JC JC JC DJING DJ C 118 119 120 121 122 123 C DJAK DA JJ JJ DJEK 112 f 113 114 115 116 f 117 E IAC DAC DAC DC IAC 106 107 108 109 110 111 C A Answer Release Programming The DSS 72 console DSS 1 DSS 4 is assigned to its extension number in the same manner as before Terminal Type FF3 ExtPort 2 11 14 where e 11 is the first DSS console for the first attendant e 12 is the second DSS console for the first attendant e 13 is the first DSS console for the second attendant e 14is the second DSS console for the second attendant A 18 DBS 824 3 0 3 2 700 Revised April 2000 Appendix A Operation Revised April 2000 2 0 Features Update The DSS 72 console s FF keys are assigned feature codes in the same manner as before the only difference is the numbering arrangement of FF keys 1 72 FF Key Assignments FF5 DSSPort CONF 1 72 Code The Name and Message Assignment addresses work the same way as before on the DSS 72 console the only difference is the placement of the keys when entering the characters of the text Extension Name FF6 1 ExtPort CONF 10 char SSD Name FF6 2 SSD CONF 16 char PSD Name FF6 3 ExtPort PSD CONF 16 char Absence Message FF6 4 5 9 CONF 15 char Trunk Name FF6 5 Trunk CONF 6 char Hu
4. 3 40 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Flexible Function FF Keys Feature Code to be entered Dial Tone On Off 50 Direct Call Pickup 79 Group Call Pickup 70 Account Code 1 79 account code max 6 digits Account Code 2 AUTO account code max 6 digits Speed Dialing AUTO speed dial number 00 99 000 199 900 939 Night Service On Off 521 Day 522 Night1 or 523 Night2 Attendant only Intercom 8 Message Clear AUTO FLASH Message Call AUTO REDIAL Headset On Off 51 BGM On Off 53 Answer Key el Release Key 62 Talk Back Key 3 Paging Meet Me ad Answer Universal Answer 78 Pickup Save Dial Call AUTO Register Save Dial AUTO AUTO MUTE Key id FLASH key FLASH One Touch VM Access PROG AUTO NNN XXX or AUTO 00 99 2 a Voice mail pilot number Password optional Note If a password is used it can be from to 3 digits If the password is over 3 digits it must be assigned to a personal or system speed dial num ber 00 99 000 199 or 900 939 Revised April 2000 DBS 824 3 0 3 2 700 3 41 Handsfree Answerback Key Telephone Features e If anew code is programmed into a key the previously programmed code is erased e To erase a code programmed into a key press the HOLD key when the display reads Enter Code Code Cleared then app
5. Applies to CPC S Version 3 0 and CPC M Version 3 2 Doc No 550X03601A Section 700 Feature Operation Version 3 0 3 2 Issued April 2000 A Warning This service information is designed for experienced repair techni cians only and is not designed for use by the general public It does not contain warnings or cautions to advise non technical individuals of potential dangers in attempting to service a product Products powered by electricity should be ser viced or repaired only by experienced professional technicians Any attempt to service or repair the product or products dealt with in this service information by anyone else could result in serious injury or death FCC Warning This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radio commu nications This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules which are designed to provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take necessary measures to correct the interference Batte
6. Press HOLD dial the destination exten sion then press PROG Related Programming Considerations FF1 System Least Cost Routing LCR Access FF2 Trunks Pooled Trunk Access for Group 9 FF2 Trunks Pooled Trunk Access for Groups 81 86 FF3 Extension Forced Least Cost Routing FF4 Ringing Ringing and Hunt Groups all FF5 Keys FF Key Assignments all FF8 LCR LCR Settings all When all trunks in a group are busy all of the corresponding MCO keys light red If LCR is enabled MCO keys can be assigned for trunk group 89 However the FF keys will not light Trunk lines flash red There are seven groups of outside lines 9 and 81 86 Press the MCO key that flashes green to answer an outside call If there are multiple outside calls lift the receiver or ON OFF to speak to the first one If more than one call comes in from an extension then the second receives busy tone 3 52 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Line Appearances Multi Line ML Appearances CPC S and CPC M Description You can make and receive both CO line calls and Intercom Calls using a Multi Line ML key See ML MCO Separation page 3 54 for information on assigning both ML and MCO keys to the same system Operation Operation Action To originate an intercom or trunk call Press an idle MCO key The key blinks green as the call is
7. 3 84 DBS 824 3 0 3 2 700 Revised April 2000 Chapter 4 DSLT Features This chapter describes features that are available with the Digital Single Line Telephone DSLT This chapter covers the following topics Topic Page DSLT 4 3 Absence Message 4 3 Busy Override 4 5 Call Forwarding 4 6 Call Hold 4 9 Call Park 4 10 Call Pickup 4 12 Call Transfer 4 14 Call Waiting 4 16 Camp on 4 18 Conference Calls 4 20 Dial 0 for Attendant 4 21 Direct Trunk Access 4 21 Do Not Disturb DND 4 22 Intercom Calling 4 23 Last Number Redial 4 24 Meet Me Answer 4 25 Message Waiting Callback Request 4 26 Off Hook Voice Announce OHVA 4 27 Onhook Dialing 4 29 Pooled Trunk Access 4 29 Reminder Call 4 30 Saved Number Redial 4 3 Speed Dialing 4 32 Revised April 2000 DBS 824 3 0 3 2 700 4 1 4 2 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features DSLT DSLT Figure 4 1 illustrates the DSLT For more information on DSLT operation see the Digital SLT User s Guide Section 790 Figure 4 1 Digital Single Line Telephone DSLT Absence Message CPC S and CPC M Description DSLT users can leave text messages on their phones when they are away When the unattended extension is called by a display phone the text message appears on the caller s phone One of the following messages can be selected Messages 5 to 9 can b
8. Dial the personal speed dial number 90 99 or 900 939 Press HOLD Replace the handset or press ON OFF Related Programming Considerations FF7 Toll Restrictions Toll Restrictions all FF10 Speed Dialing Personal Speed Dial Numbers Personal speed dial numbers for DSLTs can also be entered from an attendant phone Personal Speed Dial numbers can contain up to sixteen digits Storing a new number erases any previously stored data Speed Dialing cannot be checked while Station Lockout is enabled System Speed Dial Description Frequently called numbers can be stored using the System Speed Dial feature With the CPC S and the CPC M in standard mode up to 90 System Speed Dial numbers 00 89 can be programmed at the Attendant Phone and used by any extension With the CPC M in add on mode up to 200 System Speed Dial numbers 000 199 can be programmed at the Attendant Phone and used by any extension Revised April 2000 DBS 824 3 0 3 2 700 4 33 Speed Dialing DSLT Features Operation To dial a system speed dial number 1 Za 3 4 Pick up the handset If necessary access an outside line Press AUTO Dial the system speed dial code 00 89 or 000 199 Related Programming e FFI System Override Toll Restriction with SSD Numbers FF10 Speed Dialing System Speed Dialing 4 34 DBS 824 3 0 3 2 700 Revised April 2000 Chapter 5 SLT Features This chapter describes feature
9. Onhook Dialing CPC S and CPC M Description To use onhook dialing press the ON OFF key The DSLT does not have a microphone so the user must lift the handset to talk Pooled Trunk Access CPC S and CPC M Description The DBS 824 system is designed to accept from 4 to 8 outside lines These lines can be divided into seven Pooled Trunk groups The groups are numbered 9 and 81 86 To select a free outside line choose a pooled trunk group number The DBS automatically selects a free line from the group Operation 1 Lift the handset The phone issues an intercom dial tone 2 Dial the desired trunk group number 81 86 or 9 3 Dial the outside number Related Programming e FFl System Least Cost Routing LCR Access e FF2 Trunks Pooled Trunk Access for Group 9 e FF2 Trunks Pooled Trunk Access for Groups 81 86 Revised April 2000 DBS 824 3 0 3 2 700 4 29 Reminder Call DSLT Features FF3 Extension Forced Least Cost Routing e FFS LCR LCR Settings all Considerations e There are seven groups of outside lines 9 and 81 86 Some additional outside lines may not be assigned to a group e Dialing 9 activates LCR if the LCR option is enabled Reminder Call CPC S and CPC M Description With the Reminder Call feature your telephone can act as an alarm clock Operation To Set the Reminder Call feature 1 Lift the handset or press ON OFF The phone issues in
10. Operation You can assign frequently used functions to programmable keys on key phones DSS consoles and EM 24 consoles All keys not already assigned as line or Speed Dialing keys are available for programming Up to twelve dial keys or six digits can be stored in an FF key The LED of the FF key will not light when digits are stored in the key You can also store the PROG CONF AUTO REDIAL for redialing only not for inserting a pause and FLASH features Also you can assign External Call Forwarding combined with either a Personal Speed Dial code or a System Speed Dial code to an FF key You can also assign a pilot extension number as a Call Forwarding destination by storing Call Forwarding combined with the pilot extension number 0 10 69 or 100 699 in an FF key To assign pre programmed codes to an FF key 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Press the PROG key F appears on the display 3 Press the FF key to be programmed Enter Code appears on the display Revised April 2000 DBS 824 3 0 3 2 700 3 37 Flexible Function FF Keys Key Telephone Features 4 Enter the code to be programmed see Table 3 5 The programmed code appears on the display Press the HOLD key Code Stored appears on the display Repeat steps 2 5 to program additional keys Press the ON OFF key The ON OFF LED goes off To assign digits to an F
11. Press TIME SET MODE appears on the display 2 18 DBS 824 3 0 3 2 700 Revised April 2000 Attendant Features System Time and Date Control 9 Enter four digits for hours and minutes 24 hr time For example for 11 00 a m enter 1100 10 Press 11 Press the ON OFF key The new date and time appear on the display To reset the minutes display to 00 If the clock is five minutes slow or fast you can re synchronize the minutes ee to 00 provided the current minutes display is between 55 and 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Press the PROG key F appears on the display 3 Dial 4 Time Adjusted appears on the display 4 Press the ON OFF key The ON OFF LED goes off Considerations The month is entered in numeric form but is displayed as the name of the month The day of the week is calculated automatically Revised April 2000 DBS 824 3 0 3 2 700 2 19 Traffic Measurement Attendant Features Traffic Measurement CPC S and CPC M Description An attendant phone can track the number of outgoing and incoming calls for each outside line number as well as the number of times each System Speed Dial number is used This information can be used to evaluate trunk usage and control costs To determine the number of outgoing calls made on an outside line 1 Press the ON OFF key e The p
12. To Program Voice Mailbox Access Codes into the MSG Key Press PROG MSG 16 digit number HOLD The display will reflect Regist Data To Confirm a Voice Mailbox Access Code Programmed into the Message Key Press CONF MSG The programmed access code will be displayed Operation With Message Waiting Indicator The Message Waiting Indicator on the phone s upper right corner will flash whenever a callback message or voice message has been received Operation During Call States The MSG key will work only when the phone is idle receiving dial tone or in Directory Mode via select key Operation If Phone Has Both a Callback Message from another Extension and a Voice Message Messages are accessed in a First In First Out order If the callback message was received before the voice message then pressing the MSG key will activate Auto Callback first Likewise if the voice message was received before the callback message pressing the MSG key will access your Voice Mailbox Interaction with Tone Calling Mode If an Auto Callback is placed to a phone that is in tone calling mode 1 e not voice calling that phone must answer or the message canceled before another message can be accessed FF Key Restriction These MSG features cannot be assigned to an FF key DBS 824 3 0 3 2 700 A 15 2 0 Features Update Appendix A Reprogramming the MSG key if Extension Number Digits is changed If the DBS is reprogrammed to use a di
13. for Attendant ici a a ao E A A A 4 21 Direct Trunk ACCESS coin aa AS aaa 4 21 Do Not Disturb DND 5 1 2 00003 00 0d a ai ja ii tees va ees 4 22 Intercom Calling s 2 A and 4 23 Last Number Redial 4 t a a 4 24 Meet Me ANSWer cccccccccc ee eee ee ees 4 25 Message Waiting Callback Request 0ooooooooommmmmmno oo 4 26 Off Hook Voice Announce OHVA ooooocooocoor eee 4 27 Onhook Dialing 5 5 4 ec etn eee ieee Ce eee es eae naw ae ee ee ee 4 29 Pooled Trunk ACCESS iniri eire eased ra ov aS 4 29 Reminder Call idad Se iat raat ace ek ee rat cee ee 4 30 Saved Number Redial sit Sees a ae ee ewe wie BAR SS eee olk wae 4 31 Speed Dialing accord dde rer eo bunt esau Genre eee aoa 4 32 Personal Speed Dialing cia e odos 4 32 System Speed Dial Soria 241 74 1 om dat a a eee ees 4 33 Chapter 5 SLT Features 15 1 aata oc as ewe ateeae ees 5 1 Absence Message suuta da oe a eR ese A AA 5 3 AUTO REOlal echoes ee ae wae a oats hee 5 5 Auto Repeat Dial 1 mane etd se OE Mee aaa eee eee ve eee 5 5 BUSY Override cous iris eee ee a a ea 5 6 Call Forwarding cic out aka at eee ea a ee a ee ma 5 7 CN RON MI sn Ses ers ered AN 5 10 CalliPark ea elie crave std area A ad ur eid wl as gee WMS Whe had Met oe Manos 5 11 Call PIGK P a ace ee en sta Suction th O sls Sw wns des nt tr ee 5 12 Direct Call PICKUP RA A ok aw evans rues 5 12 Group CallPICKUD saciar laa at wae eee te Ete Ree ESE 5 13 Call tFahsfeE cupra sadas meee ee ee ate
14. EM 24 Console Key Telephone Features Related Programming e FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment Considerations Callback Queuing will ring an extension in DND A Private Line will ring an extension in DND Calls to an extension with DND or Absence Message turned on are treated differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls will follow permanent call forward settings Direct trunk calls Transferred trunk calls Attendant Phones can activate DND The Attendant can activate or cancel this feature on an extension using FF key LEDs on a DSS console The DND feature cannot be activated from an extension selected to receive call forwarding EM 24 Console CPC S and CPC M Description Connecting an EM 24 console to your extension adds twenty four FF keys By assigning extensions to its FF keys you can use an EM 24 console as a BLF Busy Lamp Field Related Programming FF3 Extension Terminal Type 3 36 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Flexible Function FF Keys Considerations FF3 Extension EM 24 Port Assignment e An EM 24 console can be connected to any key phone Flexible Function FF Keys CPC S and CPC M Description
15. Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls follow permanent call forward settings Direct trunk calls Transferred trunk calls Voice calls do not forward when Call Forwarding No Answer is used Extensions for which Call Forwarding to an external number has been set cannot Be in the middle of an outside call when the feature is activated Have a toll restriction setting that prohibits outside calls Calls can be forwarded to a third party voice mail with the Call Forward ID Code described on page 1 12 For an extension to be permanently call forwarded to the pilot number of a hunt group the hunt group pilot number must be 244 or above For example if extension 200 is assigned as the pilot number of a hunt group hunting will work properly when 200 is dialed However permanent call Revised April 2000 DBS 824 3 0 3 2 700 5 9 SLT Features Call Hold forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number Call Hold CPC S and CPC M Description Call Hold provides either exclusive or system hold depending on system programming With Exclusive Hold only the extension that held the call can retrieve it With System Hold another extension can retrieve the call Operation To place a call on Hold Flash the switchhook To release the ca
16. 5 19 Central Office Call Queuing 2 20 SLT Transfer 8 21 Call Forwarding External Note This item controls external call forwarding for internal calls Related Programming e FFI System Extension Class Of Service Setting FF3 Extension Extension Class of Service Assignment Revised April 2000 DBS 824 3 0 3 2 700 1 33 Station Hunting System Features Station Hunting CPC S and CPC M Station hunting allows calls to be automatically transferred among a preselected group of phones When a call terminates to a busy extension in a hunt group the call automatically transfers to another extension in the group If the second extension is busy the call automatically transfers to another member of the group Three types of hunt groups are available Terminal Distributed and Longest Idle In addition a software defined pilot extension number is available The DBS 824 also allow calls from busy hunt groups to overflow to a transfer extension The transfer extension can be the pilot of another hunt group the pilot 0 of the attendant group or a single extension number Terminal Hunt Groups When the Terminal method is selected a call to the hunt group will repeatedly search hunt group members until the Transfer Timer expires If none of the members is free when the timer expires the call is transferred to the transfer extension Distributed Hunt Groups When the Distributed method is selected calls a
17. 8 One Touch Keys Used to make outside calls or to access call handling features 9 Flexible Function Used to access outside lines or to access call handling FF Keys features 10 DND CF Indicator Indicates that Do Not Disturb Call Forwarding or Absence Message is set 11 MUTE Indicator Indicates that your voice is muted i e party on the other end cannot hear you Lights solid when your hands free microphone is muted and flashes when your handset is muted 12 EXT Indicator Lights when you are on a call flashes when you hold a call 13 ON OFF Indicator Lights when ON OFF key has been pressed 14 REDIAL Key Use to redial last outside number dialed 15 MUTE Key Used to activate deactivate MUTE function When activated the party on the other end cannot hear you See item 11 MUTE Indicator 16 AUTO Key Used to access speed dialing enter account codes or for message waiting answer cancel 17 ON OFF Key Used to make a call without lifting handset 18 FLASH Key Used to end an outside call and to restore dial tone without hanging up receiver 19 VOLUME Key Used to adjust level of tones background music ring ing receiver volume and display contrast 20 HOLD Key Used to hold calls to retrieve held calls and to com plete FF key programming 21 Microphone Used to talk with other party without using the handset 22 Speaker Emits tones and voice at your extension DBS 824 3 0 3 2 700 Revised April 2000
18. Press 0 e Talk EXT 100 appears on the display if your extension is set for Voice Calling e Call EXT XXX where XXX is the extension appears on the display if your extension is set for Tone Calling Related Programming Considerations e FFI System Second Attendant Position e FFI System Third Attendant Position FFI System Fourth Attendant Position FFI System Attendant Transfer Extension FF6 Names and Messages Extension Name e Ifthe Attendant s name has been stored it appears on the display instead of the extension number 3 34 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Do Not Disturb DND Do Not Disturb DND CPC S and CPC M Description An extension can be made unavailable by activating Do Not Disturb DND When DND is activated at an extension calls to that extension receive busy tone Operation To activate DND 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Dial 73 The DND CF LED lights e DND Set appears on the display 3 Press the ON OFF key The ON OFF LED lights To cancel DND 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Dial 73 The DND CF LED lights e DND Canceled appears on the display 3 Press the ON OFF key The ON OFF LED goes off Revised April 2000 DBS 824 3 0 3 2 700 3 35
19. To make an Tone Call 1 Lift the handset 2 Dial the extension number 3 If the system default is voice calling dial a 1 The called extension rings Related Programming FFI System Extension Intercom Calling e FFI System Alert Tone for Voice Calls FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment Considerations e When an extension s calling mode is set to voice calls a splash tone can be sent to alert the extension to the voice call System programming determines if the splash tone is provided e If an extension is onhook it will receive tone calls e The voice calling feature is not available for DISA incoming calls e Voice calls do not forward if Cover No Answer is turned on Last Number Redial CPC S and CPC M Description The last outside number dialed may be redialed automatically by pressing the REDIAL key Operation 1 Lift the handset 4 24 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Meet Me Answer 2 Dial a trunk access code 81 86 or 9 3 Press the REDIAL key Considerations e Ifthe Auto Flash Redial feature is set you can flash the outside line once by pressing the REDIAL key at the busy tone The last number dialed can then be redialed The Last Number Redial feature can redial a number up to sixteen digits long A maximum of five Speed Dialing codes can be redialed Mee
20. Voice Mail systems In addition several quality improvements are incorporated in Version 3 1 Thoroughly review this appendix when using the DBS 824 to make sure you understand the enhancements provided with this software release Call Record Requires PanaVOICE equipped with Software Version 2 1 Q32136 or later Description The call record feature allows a user to record a trunk conversation at the press of preassigned Call Record FF key The conversation is saved to the user s voice mail box Operation To record a trunk call To record a trunk call press the Call Record key The LED flashes while the connection to the Voice Mail recording port is being established This may take a few seconds When recording begins the LED lights solid Recording appears on the display and the audio message Recording is heard by both parties If call record cannot be established no voice mail port available no conference circuit available etc the LED extinguishes and a double splash tone is emits Recording continues until you hang up you press the Call Record key again or PanaVOICE stops recording due to a PanaVOICE time out lack of space etc In the event PanaVOICE stops recording during a conversation a beep tone is emitted the LED extinguishes and Recording disappears from the display If the outside party hangs up first you may continue recording call follow up information To retrieve a records Once the cal
21. e When an extension s calling mode is set for voice calls a splash tone can be sent to alert the extension to the voice call System programming determines if the splash tone is provided e If an extension is onhook it will receive tone calls e The voice calling feature is not available for DISA incoming calls e Voice calls do not forward if Cover No Answer is turned on Last Number Redial CPC S and CPC M Description The last outside number dialed may be redialed automatically Operation 1 Lift the handset 2 Dial a trunk access code 81 86 or 9 Revised April 2000 DBS 824 3 0 3 2 700 5 25 SLT Features Meet Me Answer 3 Flash the switchhook 4 Dial 89 Considerations e The Last Number Redial feature can redial a number up to sixteen digits long A maximum of five Speed Dialing codes can be redialed Meet Me Answer CPC S and CPC M Description You can answer a Paging call from any extension using the Meet Me Answer feature Operation 1 Pick up the handset from any extension at which you hear the Paging call 2 Press 77 Paging ceases and you are connected to the party trying to reach you Related Programming e FFI System Extension Class of Service e FF3 Extension Extension Class of Service Assignment Considerations e The Meet Me Answer feature cannot be used with Paging Group 00 e You can only use the Meet Me Answer feature at an extension that
22. 0 3 2 700 3 9 Call Duration Displa Key Telephone Features play y Pp Call Duration Display CPC S and CPC M Description The length of a conversation on a CO line usually appears on display phones The duration display shows the number of minutes and seconds the call has lasted The display does not begin right away it begins either 5 16 or 30 seconds after the call begins depending on how the DBS 824 is programmed Related Programming e FFl System Call Duration Display e FFI System Call Duration Timer FFI System SMDR Start Timer for CO Calls Call Forwarding CPC S and CPC M Call Forwarding allows users to send their calls to another extension to an outside line or to voice mail The following table shows the call forwarding features available Table 3 3 DBS 824 Call Forwarding features Feature Call Forwarding All Calls Call Forwarding No Answer Call Forwarding Busy Call Forwarding Busy No Answer Permanent Call Forwarding Descriptions Call Forwarding All Calls When the Call Forwarding All Calls feature is activated all incoming calls to an extension are immediately forwarded 3 10 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Call Forwarding Call Forwarding No Answer When Call Forwarding No Answer is activated an unanswered call will ring until the Call Forward No Answer timer expires When the timer expires the unanswere
23. 2 modes can be assigned to FF keys on an attendant phone The attendant can switch between Day Night and Night 2 modes simply by pressing the appropriate key The FF key lights red when the system is in the assigned mode Alternatively a DAY NIGHT 1 NIGHT2 toggle mode kay can be assigned Pressing thekey toggles the mode When in Day mode theFF key LED is not lit When in NIGHT1 mode the LED lights red When in NIGHT2 mode the LED lights green If the same mode key is assigned on different attendant positions each key indicates the current mode For instance if a NIGHT1 key is assigned for two attendants both light when in NIGHT1 mode If the system is programmed to switch between night and day modes automatically you cannot switch between modes by using the 520 521 522 523 1 26 DBS 824 3 0 3 2 700 Revised April 2000 System Features Off Premises Extension Off Premises Extension CPC S and CPC M Description SLTs that are located in remote locations can be connected to the DBS 824 through the Off Premises Extension OPX Adaptor Off premise phones can be connected through a direct line to the DBS 824 or through the central office depending on how far they are from the main cabinet For specifications see Installation Section 300 Operation Feature operation for OPX extensions is the same as for local SLTs connected to the DBS 824 Related Programming FF3 Extension Terminal Type Ha
24. 21 5 21 attendant 2 5 dial tone disable 2 10 DSLT 4 10 DND control 2 6 kev telephone 3 17 DSS 72 2 11 eS feature package 2 9 doo 2 groups of attendants 2 9 direct 3 19 5 12 headset operation 2 13 DSLT 4 12 one touch voice mail transfer 2 14 group 5 13 station lockout code assignment 2 17 key telephone 3 19 3 20 system time and date control 2 18 SLT 5 12 i text assignment 2 7 transfer traffic measurement 2 20 DSLT 4 14 walking class of service confirmation 2 22 key telephone 3 21 Auto 2 vi day mode 1 7 P a a set relocation 1 8 DSLT 4 16 auto Redial 22 key telephone 3 25 Auto Repeat Dial 3 7 SLT 5 17 B Call waiting OHVA text reply 3 28 Background music 1 10 Callback request Barge into busy line 5 6 DSLT 4 26 Battery backup 1 12 key telephone 3 55 Revised April 2000 DBS 824 3 0 3 2 700 1 1 Index Section 700 Operation Camp on DSLT 4 18 key telephone 3 29 SLT 5 19 Centrex PBX compatibility 1 13 Class of service station 1 33 CO line key trunk access 3 30 Conference calls DSLT 4 20 key telephone 3 31 SLT 5 20 Coverage groups 3 8 D Date system 2 18 Day mode auto 1 7 Delayed ringing key telephone 3 33 Dial Auto Repeat 3 7 Dial 0 for attendant DSLT 4 21 key telephone 3 34 SLT 5 21 Dial tone disable 2 10 Dialing onhook 4 29 Digital single line telephone see DSLT features 4 1 Digital telephone features see Key telephone features 3 1 Direct 1 14 Direct call pickup DSLT 4 12 key telephone 3 19 SLT 5
25. 3 2 700 3 13 Call Hold Key Telephone Features Call Hold CPC S and CPC M The DBS 824 provides both Exclusive and System Hold Exclusive Hold Description With Exclusive Hold only the extension that held the call can retrieve it Exclusive Hold can be used to hold CO calls and intercom calls Operation To place a call on Exclusive Hold Press the line key being used for the call The line LED flashes green and the phone issues intercom dial tone Hold TRK XX where XX is the outside line number appears on the display To retrieve a call from Exclusive Hold Press the line key on which the call is held The line LED stops flashing and remains green CO TALK TRK XX where XX is the outside line number appears on the display if the call held on the line was released Related Programming e FFI System Attendant Hold Recall Timer for CO Calls e FFI System Attendant Hold Recall Timer for Intercom Calls e FFI System Extension Hold Recall Timer for CO Calls e FFI System Extension Hold Recall Timer for Intercom Calls 3 14 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Call Hold e FFI System Key Bank Hold e FFI System Non Appearing Trunk Hold Considerations e When using an outside line for which there is no line key on your extension press the HOLD key to place the call on hold and then press a vacant line key Release the held call by pressing HO
26. 30 Conference Calls iva rl DERE a ee 3 31 iv DBS 824 3 0 3 2 700 Revised April 2000 Delayed Ringing 4 cceiitad seen eee We Eales hee e keeles 3 33 Dial O for Attendant css ons tas o eee ee eee eee we en 3 34 Do Not Disturb DND 24 5 t tidi jala erid aid ans 3 35 EM 24 Consoles cee eesti tees kala mi A a Ea 3 36 Flexible Function FF KeyS au naa eee 3 37 Handsfree Answerback 0 eee ees 3 42 Handsfree Operation cue tee da mln ee eee 3 43 Headset Operation scissile a a ek ewe ele 3 43 Intercom CGalling occ acer ee ia eee Re ee ae ja 3 43 Last Number Redial 5455 2515 0 tee eee Sate eee ee eee 3 46 Line AbpGaranCesS ecrans eee toward be Pei Shae wee D we 3 47 DSS BLE Appearances lt 2 sois arar tee ies alow 4400403 Mad ee oy teed A 3 48 Mult GO MCO Appearances ank kruvi mia kee kii eli t eea 3 51 Multi Line ML Appearances gt taa AA Ras 3 53 ML MCO Separation 2500 Aaa 3 54 Meet Me Answer cis cece cr a 3 54 Message Waiting Callback Reguest ennnnne 3 55 Non Appearing Outside Lines nnuunnennnnne 3 58 Offhook Signaling 1 rover iol A we m e 3 59 Offhook Voice Announce OHVA 0 000 e cece eee eee eee 3 60 One Touch Keys a3 eek ci caw ee eee ri a a 3 62 One Touch VM ACCESS vu i eee kee eee wea tad ete ee eile mid 3 65 Onhook Dialing ister aa vel Pewee eta wean ne ewe 3
27. Absence Messages cancel Call Forwarding Calls to an extension with DND or Absence Message turned on are treated 4 22 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Intercom Calling differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls will follow permanent call forward settings Direct trunk calls Transferred trunk calls The DND feature cannot be activated at an extension selected to receive Call Forwarding Intercom Calling CPC S and CPC M Descriptions The DBS 824 provides two methods of intercom calling voice calling and tone calling Voice Calling With voice calling intercom calls are connected immediately without a ringing tone Tone Calling With tone calls a ringing tone is sent to the called extension System programming determines whether the DBS 824 uses voice or tone calling as a default If voice calling is the default dialing a 1 after the extension number will change the call to a tone call If tone calling is the default dialing a 1 will result in a voice call Operation To make a Voice Call 1 Lift the handset 2 Dial the extension number 3 If the system default is tone calling dial a 1 Revised April 2000 DBS 824 3 0 3 2 700 4 23 Last Number Redial DSLT Features
28. CPC M Description The DBS 824 will display BATTERY ALARM on the attendant phone when the system reverts to battery power Revised April 2000 DBS 824 3 0 3 2 700 1 11 Battery Backup System Features Battery Backup CPC S and CPC M Description The DBS 824 uses two 12 volt batteries The backup batteries are connected in a series circuit using cables provided with the DBS 824 With maximum traffic the backup batteries last up to 40 minutes The backup batteries should be replaced about every 3 years Call Forward ID Code for Voice Mail CPC S and CPC M Description Call Forward ID Code for Voice Mail allows users to call forward to a third party voice mail system The ID Code sends the digits that are required by the voice mail to identify the DBS 824 extension and allow it to retrieve messages ID Codes can be set from any key phone Operation To set a Call Forward ID Code for Voice Mail 1 Press the PROG key 2 Press the AUTO key 3 Press 4 Enter the extension number 5 Enter the digits to be forwarded to voice mail 6 Press the HOLD key To clear the ID Code 1 Press the PROG key 1 12 DBS 824 3 0 3 2 700 Revised April 2000 System Features Caller ID 2 Press the AUTO key 3 Press 4 Enter the extension number 5 Press the HOLD key Considerations e External callers do not hear the tones sent to voice mail but internal callers do The Extens
29. DSS BLF key assigned for extension 200 the attendant can answer an incoming trunk call and then press the DSS BLF key to automatically transfer the call to 200 If key bank hold is turned off the user must press HOLD before accessing a second trunk or transferring a call Related Programming e FFl System Trunk Line Automatic Hold Key Bank Hold One Touch VM Transfer CPC S and CPC M Operation The VM key can also be used by attendants to easily transfer incoming callers to an extension s voice mailbox When a user presses a voice mail key and then presses a DSS BLF key the digits programmed for the DSS BLF key are transmitted to the voice mail system For example if an attendant receives an incoming call for station 200 and the attendant knows that station 200 is busy because the DSS BLF key is lit red the attendant can press the VM key and then press the DSS BLF key to automatically transfer the caller to 200 s voice mailbox For a general description of the VM key as well as instructions on using the key for personal message retrieval see One Touch VM Access on page 3 2 14 DBS 824 3 0 3 2 700 Revised April 2000 Attendant Features One Touch VM Transfer Note The VM key is assigned differently depending on whether it is used for personal message retrieval or attendant transfer See the following Operation section for instructions Operation To assign a voice mail key Note You ca
30. M Description The last outside number dialed may be redialed automatically by pressing the REDIAL key Operation 1 Press an unlit line key e The phone issues outside dial tone e The line LED lights green 3 46 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Line Appearances e CO TALK XX where XX is the line number appears on the display 2 Press the REDIAL key The last number dialed appears on the display 3 Complete the call and replace the handset The line key LED changes from green to red and then goes off Considerations e Ifthe Auto Flash Redial feature is set you can flash the outside line once by pressing the REDIAL key at the busy tone You can then redial the last number dialed The Last Number Redial feature can redial a number up to sixteen digits long A maximum of five Speed Dialing codes can be redialed Line Appearances CPC S and CPC M The DBS 824 provides up to four types of line appearances The following table summarizes how each type of line appearance is used Table 3 6 MCO and ML key definitions Key Definition DSS BLF Appear DSS BLF keys provide one touch dialing direct station selection ances DSS and busy lamp fields BLF for extensions Direct Line DL DL keys are used to originate and receive calls over specific trunk Appearances numbers Multi CO MCO MCO keys are used to originate and receive CO calls Appea
31. Monitoring 44 Series phones only CPC S M Version 2 0 and higher Description Operation Off Hook Monitoring lets you put a call on speaker while the handset is off hook You can still communicate with the outside party via the handset but you will also be able to hear him on the phone s speaker He will only be able to hear what is spoken through your handset however audio will not be transmitted through your microphone 1 During a handset call press the ON OFF key e Another receiver path is established on the phone s speaker you can now hear the outside party on the speaker as well as in the handset e Your phone s microphone is muted so that the outside party hears only what is spoken through your handset To mute handset transmission press MUTE 2 To disable Off Hook Monitor kill the speaker but stay on the line with the outside party through the handset press ON OFF again Separate Speaker Volumes for Internal vs CO calls 44 Series phones only CPC S M Version 2 0 and higher Description Operation Notes Revised April 2000 You can now establish separate speaker volumes internal intercom and external CO calls To adjust volume levels press the VOLUME key s or t during the appropriate call State Adjusting speaker volume will affect only the speaker 1 e not the handset and vice versa DBS 824 3 0 3 2 700 A 11 2 0 Features Update Appendix A Analog Adapter 44 Series ph
32. OFF key The ON OFF LED goes off To check a programmed One Touch key Considerations 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights Press the CONF key C appears in the display Press the One Touch key to be checked The programmed data appears on the display Press the ON OFF key The ON OFF LED goes off e The date and time appears on the display If the pause following an access code is too short press the REDIAL key more than once 3 64 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features One Touch VM Access e A One Touch key can be programmed to automatically access a CO line before dialing a personal speed dial number e Select an outside line group when you program a One Touch key A free line is selected from that group when you dial out Group 9 can be programmed to select LCR automatically The following table shows the available outside line groups and their corresponding code numbers Table 3 7 One touch access codes for trunk group numbers Trunk Group Number Code Number to be entered 81 1 82 83 84 85 86 9 OO HW nm RI WwW N e One Touch keys cannot be checked while Station Lockout is set One Touch VM Access CPC S and CPC M Description One Touch VM Access simplifies voice message retrieval for personal mailboxes as well as attendant transfer of incoming calls to exten
33. Revised April 2000 About This Manual List Feature CPC S CPC M ML MCO Separation Meet Me Answer Message Waiting Callback Request Non appearing Outside Line Offhook Signaling Off Hook Voice Announce OHVA One Touch Keys One Touch VM Access Onhook Dialing Pooled Trunk Access Prime Line Preference Private Line Reminder Call Ringing Line Preference Saved Number Redial Speed Dial Linking Speed Dialing System and Personal Speed Dialing Add On Mode Expanded Range mM bd bd bd pi i KL oe be NS il bd bi od oi oe oe be e oe 4 lt Station Lockout Trunk to Trunk Transfer x x Revised April 2000 DBS 824 3 0 3 2 700 XV List of Features xvi DBS 824 3 0 3 2 700 Revised April 2000 Chapter 1 System Features This chapter contains detailed descriptions of DBS 824 System Features System Features are either available on a system wide basis or aid in the overall administration of the DBS 824 This chapter covers the following topics Topic Page Account Codes 1 3 Answer Supervision for Voice Mail 1 6 Auto Day Mode 1 7 Auto Set Relocation 1 8 Background Music 1 10 Battery Backup 1 12 Call Forward ID Code for Voice Mail 1 12 Caller ID 1 13 Direct Inward System Access DISA 1 14 Direct Trunk Ac
34. S Software Version CPC M Software Version Organization This manual contains detailed descriptions of DBS 824 features The feature descriptions are organized according to the following categories Feature Categories Description System Features System Features are either available on a system wide basis or aid in the overall administration of the DBS 824 Attendant Features Attendant Features assist the attendant in serving as a central answering point In addition attendant features also provide special capabilities for monitoring and programming extensions Key Telephone Key Telephone Features are available to DBS Features key phones DBS key phones are proprietary digital sets that provide feature access through a combination of feature keys and access codes Digital Single Line DSLT Features are available to Digital Single Telephone Line Telephones DSLTs provide digital audio DSLT Features quality and limited feature key access in a single line set Revised April 2000 DBS 824 3 0 3 2 700 ix Single Line Telephone SLT Features are available to industry standard Features 2500 sets Since SLTs are not equipped with feature keys most features are accessed by using the dialpad and or the switchhook Appendices Descriptions of several feature upgrades have been added to the Appendices of this manual Please refer to the Appendices when instructed to do so
35. Set Relocation System Features e When one auto mode is turned on the mode cannot be reset by the DAY NIGHT1 NIGHT 2 NIGHT key or NIGHT key until 3 minutes after the auto mode is activated When both auto modes are set the mode keys cannot be used e If mode keys are not assigned the access codes 520 DAY NIGHT1 NIGHT2 toggle 521 Day 522 Night1 and 523 Night2 can be used instead Auto Set Relocation CPC S and CPC M Description Operation Auto Set Relocation can be used to relocate the program settings of one extension to another extension Auto Set Relocation is commonly used when extension users want to trade work areas For example 1f Extensions A and B are going to switch office locations Auto Set Relocation enables them to switch telephone settings without re programming Before a phone can be relocated it must be assigned an Auto Set Relocation code See Related Programming for the program address used to set up the Auto Set Relocation Code The following example illustrates how the program settings for extensions 200 and 300 could be switched To Transfer Extension Settings from 200 to 300 1 Atextension 200 pick up the handset 2 Press 10 3 Dial extension number 300 4 Enter the four digit auto set relocation code assigned to extension 300 5 Replace the handset e All programmed extension features TRS and LCR settings from 200 are transferred to 30
36. The DSS key LED informs the attendant of the status of assigned extensions The LED lights red when the extension is busy and green when Absence Message Call Waiting or DND is activated e Pressing a DSS key while connected to an outside line places the line on hold 2 12 DBS 824 3 0 3 2 700 Revised April 2000 Attendant Features Headset Operation Headset Operation CPC S and CPC M Description A headset can be connected to attendant or non attendant phones Dial tone is normally turned off when the headset is connected Operation To use a headset 1 Connect a headset to the telephone 2 Press the ON OFF key 3 Press 51 The ON OFF LED remains lit To stop using a headset Repeat the preceding steps Hardware Requirements e Headsets are not provided with the DBS 824 they must be purchased separately e Most commercially available headsets with ECM mike transducers can be used Revised April 2000 DBS 824 3 0 3 2 700 2 13 Key Bank Hold Attendant Features Key Bank Hold CPC S and CPC M Description Key bank hold allows a user on a trunk call to initiate another trunk call by simply pressing an FF key for another trunk When the user presses the FF key the first trunk call is automatically placed on system hold In addition the attendant can use key bank hold with DSS BLF keys to provide one touch call transfer to an extension For example if the attendant phone has a
37. a ringing phone in Paging Group 00 For example if an extension is a member of Paging Groups 00 and 06 the extension can use Group Call Pickup to answer ringing calls in Group 06 but not in Group 00 Call Transfer CPC S and CPC M The DBS 824 provides two call transfer methods blind transfer and screened transfer SLTs can transfer trunk and intercom calls Blind Transfer Description Blind transfer allows the transfer of a call directly to an extension without waiting for the called extension to answer Operation 1 Flash the switchhook to place the call on hold 2 Dial the number of the extension to which the call is to be transferred 3 Replace the handset before the other party answers e You can also replace the handset after the third party answers The third party need only pick up the handset to speak to the outside line Related Programming e FFI System Onhook Automatic Transfer e FFI System Extension Transfer Recall Timer for CO Calls Revised April 2000 DBS 824 3 0 3 2 700 5 14 SLT Features Call Transfer e FFI System Extension Transfer Recall Timer for Intercom Calls Considerations In order for users to transfer calls by flashing the switchhook dialing the extension and going onhook the Onhook Transfer feature must be enabled e You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated e You can transfer a call to an extension that has
38. an unanswered call rings until the Call Forward No Answer timer expires When the timer expires the unanswered call is forwarded Call Forwarding Busy When this feature is activated all incoming calls to a busy extension are forwarded to a designated extension Call Forwarding Busy No Answer When this feature is activated all incoming calls to an extension that is off hook or does not answer are forwarded to a designated extension Similarly if the extension is busy the calls are forwarded to the designated extension Permanent Call Forwarding Permanent call forwarding is assigned through system programming Permanent call forwarding is usually used to forward calls to a voice mail system Extension users can invoke other forms of call forwarding no answer busy all calls to override the permanent call forwarding destination Permanent call forwarding can be used with busy no answer or busy no answer Revised April 2000 DBS 824 3 0 3 2 700 5 7 SLT Features Call Forwarding Operation To activate Call Forwarding 1 Lift the handset The phone issues intercom dial tone Ze Dial 72 3 Dial the appropriate call forwarding code Call Forward Code Type All 0 Busy no answer 1 Busy 2 No answer 4 4 If you re forwarding to an extension enter the number of the extension you want to receive your calls If you re forwarding to an outside number dial 0 plus the appropriate s
39. be answered and transferred Defaulted to full restriction of area code dialing see Notes Defaulted to full restriction of office code dialing see Notes Inter digit timing is set to 6 seconds 4 Identical to Type 3 except that office code dialing is allowed by default type 4 also allows Operator Calls Type 3 does not allow Operator Calls See Notes 5 Programmable TRS Type defaulted to no restrictions see Notes 6 Programmable TRS Type defaulted to no restrictions see Notes 7 No restriction of outbound dialing Notes For TRS types 3 6 operator calls are allowed if FF7 1 1 is set to on The office code tables are used to restrict all 0 plus dialing the next two digits will also be analyzed For TRS types 3 6 area code and office code restrictions can be changed using Area Code Table For TRS Types 3 6 Office Code Table For TRS Types 3 6 Special Area Code Table For TRS Types 3 6 and Special Office Code Table For TRS Types 3 6 explained in Chapter 8 of Programming Section 400 For TRS types 3 6 area and office code restrictions can be further managed using Special Area Code Table For TRS Types 3 6 and Special Office Code Table For TRS Types 3 6 found in Chapter 8 of Programming Sec tion 400 Four area codes can be associated with special area code tables 1 4 one area code per table Within each of these tables the entire range of valid office codes
40. can be individually allowed or restricted Thus the Spe cial Area and Office Codes work together to provide specific toll restrictions The following calling restrictions are also available Station Lockout Key Code Restriction A key code must be entered before calling out when the Station Lockout feature is activated e Account Code Restriction An Account Code must be entered before calling out Revised April 2000 DBS 824 3 0 3 2 700 1 39 Trunk Groups System Features e Forced LCR Restriction The LCR feature controls outside calls Related Programming e FFI System Override Toll Restrictions with SSD Numbers e FF3 Extension Extension Lockout Code e FF7 Toll Restriction Toll Restriction Settings all Considerations e The dialing restrictions included in this feature help prevent unauthorized outgoing calls It is possible however to program your system to allow System Speed Dialing to override Toll Restrictions Trunk Groups CPC S and CPC M Description Trunks can be placed in trunk groups When a trunk group is accessed the DBS 824 automatically selects an open trunk from the group Operation To access a trunk group do one of the following e Dial a trunk group access code before dialing the telephone number Trunk group access codes are 9 81 82 83 84 85 and 86 e Press an FF key that is assigned as a pooled trunk key Related Programming e FF2 Trunks Pooled Tr
41. can perform a simplified call transfer by pressing a DSS key while connected to an outside line The outside line is placed on hold and the extension is dialed automatically When the attendant is placed in the programming mode the DSS can be used for inputting text names Figure 2 1 shows which keys are pressed for text input Figure 2 1 VB 43225 with a DSS 72 Panasonic Panasonic 05 20 Sun AUG 21 John 148 PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION HELP PROG CONF AUTO MENU PREY NEXT VOLV VOL A Tot eG ele 7 f e fe 7 fe CED HB ED o eter ete bree Y a a CEB HB HB i n aa DNDICF y 17 28 39 m PEDA Space oT ET eT aea 46 5 6wo m FLASH nn JN Se my y MUTE N 7PRs gru 2 x Monos N ANSWER RELEASE y Aosa a y MSGE gt 99 m oD Speakerphone Revised April 2000 DBS 824 3 0 3 2 700 2 11 DSS 72 Attendant Features Related Programming e FF3 Extensions Terminal Type Hardware Requirements Table 2 2 DSS 72 maximums Attendant Position DSS 72 Assignments Attendant 1 DSS 72 DSS 72 Attendant 2 DSS 72 DSS 72 Attendant 3 The DSS 72 cannot be assigned Attendant 4 The DSS 72 cannot be assigned
42. dial numbers and Call Waiting OHVA text replies without using a DSS 72 or entering the programming mode Text is assigned through the dial pad on the attendant phone Operation To assign names to extensions 1 Pick up the receiver or press the ON OFF key 2 Press PROG 3 Dial 2 4 Enter the extension s port number 5 Press AUTO to backspace and erase the existing name 6 Use the dialpad sequences shown in Table 2 1 on page 2 8 to enter letters and or numbers Press FLASH after each letter Press CONF to switch between numbers and letters 7 To store your entry press HOLD To assign names to System Speed Dial numbers 1 Pick up the receiver or press the ON OFF key 2 Press PROG Revised April 2000 DBS 824 3 0 3 2 700 2 7 Attendant Controlled Text Assignment Attendant Features Dial 1 Press AUTO Dial the desired system speed dial number 00 89 or 000 199 Press AUTO to backspace and erase the existing name Use the dialpad sequences shown in Table 2 1 to enter letters and or numbers Press FLASH after each letter Press CONF to switch between numbers and letters To store your entry press HOLD To assign text to Call Waiting OHVA Text Replies 1 2 Ts Pick up the handset or press ON OFF Press PROG Dial 5 Dial 1 5 depending on which text message you want to change Press AUTO to backspace and erase the existing name Use the dialpad sequences shown in Table 2 1 to enter l
43. for the extension user to wait for a free outside line during busy periods Operation 1 Press the CO line key designated as a Private Line e The phone issues outside dial tone The line LED lights green e CO TALK XX where XX is the line number appears on the display 2 Dialthe telephone number The number appears on the display 3 Complete the call and replace the handset The line LED goes off Related Programming e FF2 Trunks Private Trunk Line e FFl System Least Cost Routing LCR Access e FF2 Trunks Pooled Trunk Access for Group 9 FF2 Trunks Pooled Trunk Access for Groups 81 86 FF3 Extension Forced Least Cost Routing FF5 Keys FF Key Assignment Revised April 2000 DBS 824 3 0 3 2 700 3 71 Reminder Call Key Telephone Features Considerations e Calls to Private Lines cause extensions to ring even if the DND or the Absence Message feature is activated for them e Calls to Private Lines are not forwarded even if Call Forwarding is activated on the associated extensions e No warning tone sounds at the Attendant Phone no matter how long a call on a Private Line is on hold even if the overtime warning tone is ignored e When a private line is assigned to an extension the Toll Restriction assignment for the private line changes to 0 for all other extensions Ringing assignments for the private line are also removed from all other extensions Reminder
44. from making outside calls without the user first entering a valid Account Code After a valid Account Code is entered the Toll Restriction Service TRS type assigned to the code is substituted for the extension TRS type thus temporarily allowing calls based on the new TRS type Extensions with the Verified Account Codes feature disabled can place outside calls based on the TRS type assigned to the extension If a user wishes to place a call that would normally be restricted at the extension the user can 1 4 DBS 824 3 0 3 2 700 Revised April 2000 System Features Account Codes enter a valid Verified Account Code to upgrade the TRS type assigned to the extension Operation 1 Pick up the handset The phone issues intercom dial tone 2 Dial 11 3 Enter the four digit Account Code 4 Press The phone issues intercom dial tone 5 Press an available CO key or dial a trunk access code The phone issues outside dial tone 6 Dial the telephone number The Verified Account Code TRS type remains in effect until the call is completed Related Programming FFI System Verified Forced Account Codes FFI System Toll Restriction for Verified Forced Account Codes e FF3 Extension Forced Account Codes e FF7 TRS Toll Restrictions Hardware Requirements e An SMDR printer or external call accounting system is required to collect account code records Considerations e Verified account codes are for outgoin
45. is unanswered at a primary extension to ring at a secondary extension CO delayed ringing causes an incoming outside call to ring at a designated extension or extensions if it is not answered within a certain period of time CO delayed ringing is also available for hunt group pilot numbers Extension delayed ringing causes any type of call outside or intercom to ring at a designated extension or extensions if it is not answered within a certain period of time The phones receiving the delayed call must have a DSS BLF key assigned to the extension originally intended to receive the call Considerations The following timers have been implemented The Central Office Delayed Ring Timer controls delayed ringing for outside calls The Extension Delayed Ring Timer controls delayed ringing for extension calls Revised April 2000 DBS 824 3 0 3 2 700 3 33 Dial 0 for Attendant Key Telephone Features Dial 0 for Attendant CPC S and CPC M Description Operation The Attendant can be called from any extension by simply pressing 0 If multiple attendants are assigned a dial 0 call goes to the first Attendant first If the first attendant is busy the call goes to the second Attendant The call will continue to transfer to the next attendant in the attendant group if necessary Up to four attendants can be assigned 1 Pick up the handset or press ON OFF The phone issues intercom dial tone 2
46. key Press the idle DSS BLF key 3 48 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Line Appearances To pick up a call on a DSS BLF key Press the flashing DSS BLF key Related Programming FFI System Extension BLF Delayed Ring FF4 Ringing and Hunt Groups Extension Ring Table FF5 FF Keys FF Key Assignments for Extensions Considerations e Ringing assignments for DSS BLF keys are assigned through system programming e If several calls arrive at an Extension Line key the calls are queued and ring on a first in first out basis e You cannot assign the same DSS BLF appearance to more than one DSS BLF key Direct Line DL Appearances CPC S and CPC M Description Direct Line keys for making and receiving outside line calls can be assigned to any one of eight CO lines Direct Line keys have priority over Multi Line keys for outgoing and incoming outside line calls The LED for a Direct Line key will flash green on an incoming call 1f the CO line is set to ring It will flash red if the CO line is not set to ring If another extension answers the call the LED on the telephone will steadily light red Revised April 2000 DBS 824 3 0 3 2 700 3 49 Line Appearances Key Telephone Features Operation Operation Action To originate a trunk call Press an idle DL key The key blinks green as the call is made To place a call on Exclusive Trunk Hold page 3 2
47. linked to its extension phone in the same manner as before EM 24 Port Assignment FF3 EM 24 ExtPort 3 phone ExtPort The EM 24 s FF keys are assigned feature codes in the same manner as before the only difference is the numbering arrangement of FF keys 1 24 FF Key Assignments FF5 ExtPort 1 24 CONF Code The 44 Series EM 24 operates the same as previous models DBS 824 3 0 3 2 700 A 21 2 0 Features Update Appendix A Modification to Toll Restriction Service Description The program address for TRS Operator Access FF7 1 18 has been modified to allow an extension to dial O NXX phone numbers even if 0 only dialing is denied Programming FF7 1 18 Notes For additional information on programming modifications to Toll Restriction Service please see Appendix C in Section 400 Programming A 22 DBS 824 3 0 3 2 700 Revised April 2000 Appendix A 2 0 Features Update Key Telephone Installation Notes Desi Strip Cover The 44 Series Key Telephones are shipped with a thin green protective film over the Desi strip cover Be sure to remove this film from both sides of the Desi cover before placing the phone in service Key Telephone Wall Mounting Instructions The following procedures apply to 44 Series Key Telephones only Please be sure to follow these procedures exactly Removing the desk stand incorrectly can result in damage to the telephone and or desk stand 1 Place the telephone face d
48. made To place a call on Exclusive Hold page 3 29 Press the MCO key To place a call on System Hold page 3 15 Press the HOLD key To transfer a call Press HOLD dial the destination exten sion then press PROG Related Programming e FFI System Least Cost Routing LCR Access e FF2 Trunks Pooled Trunk Access for Group 9 FF2 Trunks Pooled Trunk Access for Group 81 86 FF3 Extension Forced Least Cost Routing FF5 Keys FF Key Assignment all e FF8 LCR LCR Settings all Considerations e A Multi Line key will ring for incoming CO calls Intercom Calls recall calls and call forward calls e When a CO call or an Intercom Call arrives a search begins for a Multi Line key not in use The lower numbered FF keys will be searched first When a free Multi Line key is found the LED flashes green and the extension rings Revised April 2000 DBS 824 3 0 3 2 700 3 53 ML MCO Separation Key Telephone Features e If another phone answers an incoming trunk call the ML LED on your extension goes off and the ringing stops indicating that the Multi Line key on your telephone is no longer in use e When dialing an extension number with ML keys the system automatically selects the free Multi Line key with the lowest number and flashes its LED green If a sceond call comes in from another extension the next lowest ML key flashes green if present e If the CO line or held extension does not respond before t
49. number enter the number of the extension you want to receive your calls If you are forwarding to an outside number press AUTO plus the appropriate speed dial number Note To forward to an outside number the number must be pre programmed in personal or system speed dialing Forwarding to an outside number requires use of pooled access trunks Dial 9 81 86 However Dial 9 is not available when using Least Cost Routing mode 5 Press the ON OFF key The DND CF LED lights e FWD EXT 135 appears on the 2nd line of the display if extension 135 is selected If a name is assigned to the extension the name appears instead of the extension number To cancel Call Forwarding 1 Press ON OFF 2 Dial 72 3 Hang up Related Programming FFI System Call Forward No Answer Timer e FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment FF3 Extension Permanent Call Forward Type FF3 Extension Permanent Call Forward Extension e FF10 Speed Dial System Speed Dial Numbers e FF10 Speed Dial Personal Speed Dial Numbers Considerations e DND and Absence Messages cancel Call Forwarding Calls to an extension with DND or Absence Message turned on are treated differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension 3 12 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Call Forwardi
50. on line 1 is sent to extension 135 but extension 135 does not answer the call will ring once when the call first comes in at the covering phone and TRK 01 gt 135 will appear on the covering phone s display If two extensions are designated as covering phones and the first in DND the second will receive the call Call coverage assignments are controlled through system programming rather than from individual extensions For extension controlled routing of unanswered calls see Call Forwarding on page 3 10 Related Programming Considerations FF3 Extension Offhook Signal FF4 Ringing and Hunt Groups Call Coverage Group Member Table Up to four Call Coverage Groups can be programmed into your system A Call Coverage Group can have up to two covering phones and up to six extensions A member of one Call Coverage Group cannot belong to another Call Coverage Group or to a Hunting Group A single line telephone SLT can be a member of a coverage group but it cannot be a covering phone Calls to an extension in DND do not cover Calls to an extension with Call Forwarding activated do not cover If the Call Forwarding feature or the Absence Message feature is activated for covering phone No 1 covering phone No 2 will cover the other extensions in the group Voice intercom calls do not activate call coverage Only tone intercom calls can activate call coverage Revised April 2000 DBS 824 3
51. park 5 11 call pickup 5 12 call transfer 5 14 call waiting 5 17 camp on 5 19 conference calls 5 20 dial 0 for attendant 5 21 direct call pickup 5 12 direct trunk access 5 22 DND 5 23 group call pickup 5 13 intercom calling 5 24 last number redial 5 25 meet me answer 5 26 message waiting callback request 5 27 OHVA 5 28 personal speed dialing 5 30 pooled trunk access 5 29 screened transfer 5 15 speed dialing 5 30 system speed dialing 5 31 SMDR 1 37 Speed dialing attendant assignment of 2 3 DSLT 4 32 key telephone 3 75 linking numbers 3 80 personal 3 75 5 30 SLT 5 30 Revised April 2000 DBS 824 3 0 3 2 700 1 5 Index Section 700 Operation system 3 78 5 31 Station 1 33 Station class of service 1 33 Station hunting all versions 1 34 distributed 1 34 longest idle 1 34 Station lockout 3 81 code assignment 2 17 3 81 Station message detail recording see SMDR 1 37 System hold 3 15 speed dialing DSLT 4 33 key telephone 3 78 SLT 5 31 time and date control 2 18 System features 1 1 account codes 1 3 answer supervision for voice mail 1 6 auto day mode 1 7 auto set relocation 1 8 background music 1 10 battery backup 1 12 call forward ID code for voice mail 1 12 centrex PBX compatibility 1 13 DISA 1 14 distinctive ringing 1 17 distributed hunting 1 34 door box 1 18 DP to DTMF signal conversion 1 20 DP DTMEF stations 1 20 hunting priority for VAUs 1 21 independent timers 1 22 LCR 1 23 longest idle hunt
52. park an outside call 1 Flash the switchhook 2 Dial 75 To retrieve a parked call 1 Lift the handset The phone issues intercom dial tone 2 Dial 76 3 Dial the number of the extension that parked the call Related Programming FFI System Park Recall Timer Revised April 2000 DBS 824 3 0 3 2 700 5 11 SLT Features Call Pickup Considerations e The parked call recalls if it is not retrieved before the Recall Timer expires If this happens the user that parked the call can retrieve it by picking up the handset If no one retrieves the call after the Park Recall Timer expires the call reverts to the attendant e You cannot park more than one outside line at a time The Park Recall Timer is similar to the Recall Timer except that when the Park Recall Timer is set for 0 calls are automatically recalled in three minutes Call Pickup CPC S and CPC M SLTs can use both direct and group call pickup Direct Call Pickup Description A call to an extension can be answered from any other extension with the Direct Call Pickup feature Operation 1 Lift the handset 2 Dial 79 3 Enter the number of the ringing extension Related Programming e FFI System Extension Class of Service FF3 Extension Extension Class of Service Assignment Revised April 2000 DBS 824 3 0 3 2 700 5 12 SLT Features Call Pickup Considerations If more than one caller is attempting to
53. phone issues intercom dial tone 2 Dial 13 1 46 DBS 824 3 0 3 2 700 Revised April 2000 System Features Walking TRS Class of Service Enter your extension number Enter your Walking Class of Service code Press Enter a trunk access code 88XX 9 81 86 The phone issues outside dial tone Dial the telephone number The Walking Class of Service remains in effect until you replace the handset To clear a Walking Class of Service code 1 Pick up the handset The phone issues intercom dial tone Dial 12 Enter the original Walking Class of Service code Press Replace the handset To confirm a Walking Class of Service code Attendant Phone only 1 Considerations Pick up the handset The phone issues intercom dial tone Press the CONF key Dial 12 Enter the extension number The Walking Class of Service code for that extension appears on the display e Walking Class of Service can be used by KTELs DSLTs and SLTs e A Walking Class of Service code can be used on more than one extension Revised April 2000 DBS 824 3 0 3 2 700 1 47 Walking TRS Class of Service System Features e If an extension is locked out the Walking Class of Service feature will override the lockout e LCR and TRS dialing privileges follow the Walking Class of Service 1 48 DBS 824 3 0 3 2 700 Revised April 2000 Chapter 2 Attendant Features This chapter
54. reach the ringing extension the Direct Call Pickup feature will answer the call that arrives first Once the call has been picked up other extensions that attempt to pick up the call receive busy tone e You can answer incoming calls intercom calls both tone and voice call waiting paging transferred calls or recalls using the Direct Call Pickup feature You cannot answer camp on callbacks with this feature Group Call Pickup Description Using the Group Call Pickup feature you can answer calls to other extensions within your Paging Group 01 07 without entering the number of the ringing extension Operation 1 Lift the handset 2 Dial 70 Related Programming e FFI System Extension Class of Service FF3 Extension Extension Class of Service Assignment e FF3 Extension Extension Page Group Considerations If more than one call is arriving at the Paging Group the Group Call Pickup feature will answer the call to the lowest port number first e If the called extension belongs to more than one Paging Group the Group Call Pickup Feature will answer the call to the lowest numbered Paging Group first Revised April 2000 DBS 824 3 0 3 2 700 5 13 SLT Features Call Transfer e You can answer incoming calls Intercom Tone Calling or Intercom Voice Calling using the Group Call Pickup feature You cannot answer Paging or Callback with this feature e Group Call Pickup cannot be used to pick up
55. the attendant phone Operation To program a Station Lockout code 1 Considerations Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights Press the CONF key Dial 8 Dial the extension number Enter the desired key code four digits Press the HOLD key STORE XXXX where XXXX is the key code appears on the display Press the ON OFF key The ON OFF LED goes off A locked extension can be used for Intercom Calls Station Lockout key codes can also be set through system programming Revised April 2000 DBS 824 3 0 3 2 700 2 17 System Time and Date Control Attendant Features System Time and Date Control CPC S and CPC M Description The date and time displayed on all system extensions are set from an attendant phone Operation To set the date and time 1 Press the ON OFF key e The phone issues intercom dial tone The current date and time are displayed on your LCD Press the PROG key F appears on the display Dial Program Mode appears on the first line of the display MAIN MODE appears on the second line Press the FF1 key SELECT SUB MODE appears on the second line of the display Dial 1 1 DATE 2 TIME appears Dial 1 MONTH DAY YEAR appears Enter six digits for the month day and year For example to set the date to March 3 1993 enter 030393
56. the handset 3 30 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Conference Calls The line LED changes from green to red and then goes off e The time and date reappears on the display Related Programming FFI System SMDR Start Timer for CO Calls e FFI System Call Duration Timer FF5 FF Keys FF Key Assignments for Extensions Considerations The duration of a call appears on the display while the call is in progress e The SMDR Start Timer can be set to start at 5 16 or 30 seconds seconds after the last digit of the telephone number is dialed Conference Calls CPC S and CPC M Description Conference Calls allow an extension user to add a party to an existing conversation Extension users can create the following types of Conference Calls e One outside line and two extensions Two outside lines and one extension e One outside line and three extensions Two outside lines and two extensions e Three extensions e Four extensions Revised April 2000 DBS 824 3 0 3 2 700 3 31 Conference Calls Key Telephone Features Operation To establish a Conference Call 1 Press HOLD or the line key of your current call to place it on hold The extension number outside line number or name of the party on hold appears on the display 2 Press an unlit line key or dial the number of the extension you wish to add to the call The line LED lights green e The phone is
57. to an extension without waiting for the called extension to answer Operation 1 Press the HOLD key to place the outside call on hold e The line LED for the outside line on hold flashes green e The phone issues intercom dial tone e Hold XX where XX is the line number appears on the display 2 Dial the extension number to which the call is to be transferred Call EXT XXX where XXX 1s the extension number appears on the display 3 Replace the handset before the other party answers e You can also replace the handset after the third party answers e The LED for the original outside line turns red when the call has been transferred Revised April 2000 DBS 824 3 0 3 2 700 3 21 Call Transfer Key Telephone Features e Transf XXX Y Y where XXX is the extension and YY is the line appear on the display The third party need only pick up the handset to speak to the outside line Related Programming Considerations FF1 System Onhook Transfer FF1 System Extension Transfer Recall Timer for CO Calls FF1 System Extension Transfer Recall Timer for Intercom Calls FF1 System Attendant Transfer Recall Timer for CO Calls FF1 System Attendant Transfer Recall Timer for Intercom Calls For users to transfer calls by pressing HOLD dialing the extension and going onhook the Onhook Transfer feature must be enabled in system programming If Onhook Transfer is dis
58. to sixteen digits long e Up to five Speed Dialing codes can be stored and redialed Speed Dialing CPC S and CPC M Personal Speed Dialing Description Extension users can store frequently called numbers using the Personal Speed Dial feature With CPC S and CPC M in the standard mode users can store up to 10 Personal Speed Dial numbers at each extension 90 99 With CPC M set in the add on mode users can store up to 40 Personal Speed Dial numbers at each extension 900 939 Users can also enter names of up to sixteen characters for each of the Speed Dial numbers This allows Personal Speed Dial numbers to be confirmed by name rather than by number Extension users can program their own personal speed dial numbers using One Touch keys or they can be programmed from a key phone Operation To assign Personal Speed Dialing to a One Touch Key 1 Press ON OFF 2 Press PROG 3 Press a One Touch key 4 If you want to include a trunk access code in the number press CONF then 9 or 1 6 1 6 trunk groups 81 86 Revised April 2000 DBS 824 3 0 3 2 700 3 75 Speed Dialin Key Telephone Features P 8 y p If you enter a trunk access code in the speed dial number you do not have to open a trunk before using the number 5 Dial the number 6 Press HOLD 7 Press ON OFF To use a programmed Personal Speed Dial key 1 Ifthe Speed Dial key includes a trunk access code simply press the key If the Speed Dial key d
59. 0 1 8 DBS 824 3 0 3 2 700 Revised April 2000 System Features Auto Set Relocation e Extension 300 is placed out of service To Reactivate Extension 300 1 Unplug the extension cable from 300 2 Reconnect the cable Extension 300 assumes all extension features TRS and LCR settings that were initially assigned to 200 Related Programming e FF3 Extension Auto Set Relocation Code Considerations The following types of data can be transferred using this feature TRS type settings Ring settings trunk line remote ringing day night FF key data Extension numbers and names Absence messages Call forward settings Message waiting All settings and data defined by programming Settings may not be transferred between extensions of different types In other words an SLT and a KTEL cannot exchange program settings e Attendant 1 is excluded from this feature Revised April 2000 DBS 824 3 0 3 2 700 1 9 Background Music System Features Background Music CPC S and CPC M Description If your system is set up to provide Background Music music can be played from the speakers of idle telephones If a call is made to an extension receiving Background Music the music stops and the phone rings Background Music is also interrupted when the phone goes offhook The system can also provide music on hold using the Background Music source or a separate music source If Music on Hold is provided c
60. 0 3 17 Call Park Key Telephone Features 2 Dial 75 Park Hold appears on the display To retrieve a parked call 1 Pick up the handset The phone issues intercom dial tone 2 Dial 76 3 Dial the number of the extension that parked the call CO TALK TRK XX where XX is the line number appears on the display Related Programming FF1 System Attendant Park Hold Recall Timer FF1 System Extension Park Hold Recall Timer Considerations e An alarm tone is issued if a parked call is not released before the Recall Timer expires determined by system programming If this happens the user that parked the call can retrieve it by simply picking up the handset If no one retrieves the call after the Recall Timer expires a second alarm will sound at an attendant phone s e You cannot park more than one outside line at a time e The Attendant Phone cannot use this feature The Attendant must use the Attendant Call Park feature e The Call Park Recall Timer is similar to the Recall Timer except that when the Call Park Recall Timer is set for 0 a call is recalled automatically in three minutes e You can store 75 on an FF key and use it as a Call Park key After placing an outside call on hold press the Call Park key to park the call The Call Park LED will light while the call is parked and then go off when the call is released 3 18 DBS 824 3 0 3 2 700 Revised April 2000 K
61. 00 When the callback request is returned it will ring Extension 200 and will not follow call forwarding Revised April 2000 DBS 824 3 0 3 2 700 4 19 Conference Calls DSLT Features Conference Calls CPC S and CPC M Description Conference Calls allow an extension user to add a party to an existing conversation DSLT users can create the following types of Conference Calls e One outside line and two extensions three party Conference Call e Two outside lines and one extension three party Conference Call e Three extensions Intercom Conference Call Operation To add an extension 1 Press the HOLD key to place the current call on hold 2 Dial the number of the extension you wish to add to the call 3 Press CONF when your call is answered To add an outside number 1 Press the HOLD key to place the current call on hold 2 Call the outside number 3 Press CONF when your call is answered Considerations e Press the FLASH key to exit a Conference Call e The Hold feature cannot be used during a three party conference 4 20 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Dial O for AttendantDial Dial 0 for Attendant CPC S and CPC M Description The Attendant can be called from any extension by pressing 0 If multiple attendants are assigned dial 0 calls goes to Attendant 1 first If attendant 1 is busy the call then goes to Attendant 2 The
62. 12 Direct inward system access see DISA 1 14 Direct line appearances 3 47 3 49 Direct trunk access DSLT 4 21 key telephone 1 17 SLT 5 22 DISA 1 14 Distinctive ringing 1 17 Distributed hunting 1 34 DND attendant control 2 6 DSLT 4 22 key telephone 3 35 SLT 5 23 Do not disturb see DND 4 22 Door box 1 18 DP 1 20 DP to DTMF signal conversion 1 20 DP DTMEF stations 1 20 DSLT features 4 1 absence message 4 3 blind transfer 4 14 busy override 4 5 call forwarding 4 6 call hold 4 9 call park 4 10 call pickup 4 12 call transfer 4 14 call waiting 4 16 camp on 4 18 conference calls 4 20 dial 0 for attendant 4 21 direct call pickup 4 12 direct trunk access 4 21 DND 4 22 group call pickup 4 13 illustration 4 3 intercom calling 4 23 last number redial 4 24 meet me answer 4 25 message waiting callback request 4 26 OHVA 4 27 onhook dialing 4 29 personal speed dialing 4 32 pooled trunk access 4 29 reminder call 4 30 saved number redial 4 31 screened transfer 4 15 speed dialing 4 32 system speed dial 4 33 DSS 72 2 11 DSS BLF line appearances 3 47 3 48 DTMF to DP signal conversion 1 20 DTMF DP stations 1 20 Duration display 3 10 DBS 824 3 0 3 2 700 Revised April 2000 Section 700 Operation Index E EM 24 console 3 36 Exclusive hold 3 14 Extension relocation 1 8 F FF key extender 3 36 FF keys see Key telephone features 3 37 Figure 1 2 1 37 Flexible function keys see FF keys 3 37 Forwarding D
63. 2 11 Headset Operation iste ee eee bee ee ee a 2 13 Key Bank Hold uta a a ee Ea 2 14 One Touch VM Transfer 2 4 00 0 tali o eee a ew ee ies 2 14 Station Lockout Code Assignment nnnne 2 17 System Time and Date Control 000 cece eee eee 2 18 Traffic Measurement lt a iaa was omane pee aa 2 20 Walking COS Confirmation 000 cece eee eee 2 22 Chapter 3 Key Telephone Features 3 1 Key PRONG ccc tcc ee ee ee A A A 3 3 Absence Message susi il A o ee 0 a 3 3 Auto Redial coin ro A aia e 3 6 Auto Repeat Dial lt a scr eee iene tered a aa 3 7 BUSY Override 00 ci e as 3 7 Call Coverage Groups 5 science ieee rr ned bee ee ee 3 8 Call Duration Display cidad aia he Sere oe a eG Ae ees 3 10 Call Fomnvarging vivir ett hewn ea daa 3 10 C ll FON GN ars rta a aaa E 3 14 Exclusive Mold nieni A A ld in 3 14 System Ol RU A a a eagle Hwee AX Bi 3 15 Call PAIK ts cara A as tele ee ee gale OF ala 3 17 Call PICKUP isisi can ae ri ra a a ee ae a 3 19 Group all PICK ts aaa ak ered om E o wc Coral aru ee 3 20 Call Transfer stud etait AT vil Deen oaks ke eels 3 21 BING Transfer adas DATO ac e ed cng Ea ea 3 21 screened A oe Sei a Sa peed le ee Be oe ee See 3 23 Call Wanting iv contented he eae a ON 3 25 Call Waiting OHVA Text Reply 0000 e eee e eee eee 3 28 G mp on ise cee da ic a 3 29 GO Line Key Trunk ACCESS 1 41 0 ei eek nl id ami alder kee eae ws 3
64. 24 provides two call transfer methods blind transfer and screened transfer Blind Transfer Description Blind transfer allows the transfer of a call directly to an extension without waiting for the called extension to answer Operation 1 Press the HOLD key to place the call on hold 2 Dial the extension number to which the call is to be transferred 3 Replace the handset before the other party answers e You can also replace the handset after the third party answers e The third party need only pick up the handset to speak to the outside line Related Programming e FFI System Onhook Automatic Transfer e FFI System Extension Transfer Recall Timer for CO Calls FFI System Attendant Transfer Recall Timer for CO Calls Considerations e For users to transfer calls by pressing HOLD dialing an extension and going onhook the Onhook Transfer feature must be enabled e You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated 4 14 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Call TransferCall e You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it 1s transferred to For example if extension A is forwarded to extension B calls that are transferred to extension A will be forwarded to extension B e When you transfer a call to an ex
65. 3 69 Prime Line Preference Key Telephone Features Prime Line Preference CPC S and CPC M Description Prime Line Preference allows a user to place an outside call by simply picking up the handset When the user goes offhook the trunk or trunk group assigned to FF1 is automatically accessed Be sure to program one of the other FF keys as an intercom key Operation 1 Pick up the handset e The phone issues outside dial tone e The LED of the accessed line key lights green e CO TALK XX where XX is the line number appears on the display 2 Dial the telephone number The number appears on the display Related Programming e FFl System Least Cost Routing LCR Access e FF2 Trunks Pooled Trunk Access for Group 9 e FF2 Trunks Pooled Trunk Access for Groups 81 86 FF3 Extension Forced Least Cost Routing FF5 Keys FF Key Assignment e FF3 Extension Prime Line Pickup Considerations To make an Intercom Call press the FF key programmed as an intercom key and then dial the extension number 3 70 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Private Line If a member of the trunk group assigned to FF is also assigned to a Direct Line key Prime Line Pickup will access the Direct Line key instead of FF1 Private Line CPC S and CPC M Description An outside line can be reserved for exclusive access by one extension eliminating the need
66. 43 E FF44 FFAS FF46 FFA FFAS lt OJ CEE JA J f e FF37 FF38 FE35 ro FRAT FEAD G S JAS 2 C 2 C D A IWS gt a K le s f k 1 d ESE EE33 FF34 EE35 FF36 lt JI E Y E a x al FF26 FF27 FE28 FF29 FF30 A KS JN hs C JN C YJ C J NA Ea FEEL fi FF20 FOI PR FF 23 FF24 K NENE NY Y AY GI ID if MV EEE FF15 FF16 FIT FF18 I DD US f Jk s EF7 EEB FF9 FF10 FF11 FF12 K SES HEN DN 1 EA E _BS SP_ FFI FF2 E ae sae FF5 FF6 lt e K d y NES g ie 7 E N gt e ARSS BS asa Answer Rekase Ma A ae Rese 7 ee Revised April 2000 DBS 824 3 0 3 2 700 2 0 Features Update DSS 72 Key Layout F key num bering 2 0 Features Update Appendix A Figure 5 DSS 72 1 Default Extension Numbers Panasonic A Day Night1 Night2 C aoao ID Park 4 Park 5 Park 6 Park 7 Park 8 Park 9 C DD amm amm m a Page 6 Page 7 Park 0 Park 1 Park 2 Park 3 DA YK YK YK DA Page 0 Page 1 Page 2 Page 3 Page 4 Page 5 JC JC JC DAC DA a C DJENG DAN DAX DAC d C DYA brg N Xx JO KAKO KD ECS C AK YC YC YC DA r
67. 67 Pooled Trunk Access 1 tim Det beds A AA 3 68 Prime Line Preference 2120 malta that eee a 3 70 Private LINE ie kaa me eee ee cette ae bee dees eee bee ewe a bie 3 71 Reminder Galles ni oc e Sees 3 72 Ringing Line Preference 2 20 eee eee eee ca ee es 3 73 Saved Number Redial 00 ccc cece cette ee eee eee 3 74 Speed Dialing cir aa A eae ewes ee eee 3 75 System speed Dial orar dara da Ss aa wand 3 78 Speed Dial LInKings sie kammi ae e awd e bea teis 3 80 Station LOCKOUT 4 2 40 42 a A eid he cae vi tae 3 81 Trunk to Trunk Transfer 4 4 oc cor eee a wees 3 82 Chapter 4 DSLT Features 00 nunnu unne 4 1 A Ul Seek re a ee we ee ela ee kraiks t ee a 4 4 3 Absence Message i sine a A Che tee ean E eee we 4 3 BUSY OVGINGG wo iia eee Reda ada iia masa 4 5 Call Forwarding 4 904 atu cee aa ee a A 4 6 Call Hold cocitotes cake A an heh ene cee nek as 4 9 Call Parki vernisi adria canine ee wowed ale aaa ad 4 10 Call sa ol dal RO en nce her ha a en ta 4 12 Direct Gall PIEKUPi 235 vi SER hale ee Oe kes test 4 12 Group Call Picktp g avi iow Gale Gk wala Weel Hou Reel a ti 4 13 Revised April 2000 DBS 824 3 0 3 2 700 Gall MransfeF 24 E 3128 Mr taarat alata ir ace 4 14 BING Trastero ola dad a a hed BE ee alee PP 4 14 sereened raster Sh da 4 15 Call Waiting 4 4 4 uuu arera tee alu bk eee a ee al bol ed ae ae 4 16 CAMPO cad A a a 4 18 Gonterence GAS uu da 4 20 Dial 0
68. 9 Press the DL key To place a call on System Trunk Hold page 3 15 Press the HOLD key To transfer a call Press HOLD dial the destination exten sion and then press PROG Related Programming Considerations FF1 System Least Cost Routing LCR Access FF1 System Alert Tone for Busy Override and OHVA FF1 System Extension Class of Service Setting FF2 Trunks Pooled Trunk Access for Group 9 FF2 Trunks Pooled Trunk Access for Group 81 86 FF3 Extension Forced Least Cost Routing FF3 Extension Extension Class of Service Assignment FF3 Extension Busy Override Send FF3 Extension Busy Override Receive FF3 Extension Page Group 0 7 Extensions FF5 Keys FF Key Assignments all FF8 LCR LCR Setting all Users can barge into a busy Direct Line DL and create a three party conference To barge into a busy Direct Line the user presses the DL key The DL key will be lit red Barge in for Direct Lines is controlled by the program settings for Busy Override For instance if an extension with a DL key does not want the DL broken into that extension must have Busy Override Receive turned off 3 50 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Line Appearances Both extensions must belong to the same paging group 1 7 Paging group 0 does not allow override Barge in for Direct Lines cannot override a DL under the f
69. A Direct Trunk Access Distinctive Ringing Door Box DP to DTMF Signal Conversion Hunting Priority for VAUs Independent Timers Key Bank Hold Least Cost Routing Music on Hold Music on Hold Internal Source Night Service 2 Modes Off Premises Extension E E A be be be be O 4 4 4 lt Paging Power Failure Transfer Remote Maintenance Station Class of Service pi bd bi bd 4 pi pe be be bi be be s be be bd b4 OX il bd oi e lt Station Hunting Terminal Distrib uted Longest Idle Station Message Detail Recording x x SMDR Toll Restriction x x Trunk Groups Trunk Name Assignment xii DBS 824 3 0 3 2 700 Revised April 2000 About This Manual List Feature CPC S CPC M Trunk Queuing x Universal Night Answer Voice Mail Ringing VAU Voice Announce Unit VAU Port Assignment Walking TRS Class of Service am x gt gt lt x 4 lt Table 2 Attendant Features Feature CPC S CPC M Alternate Attendant X x Attendant Assignment of Speed Dialing x x Attendant Busy Override x x Attendant Call Park x X Attendant Control of Absence Mes x x sages Call Forwarding and DND Attendant Controlled Text Assignment x x Attendant Groups x x Dial Tone Disable X
70. Appendix A 2 0 Features Update Figure 3 44 Series Large Display Phone Panasonic DIGITAL 0228 Thu NOV 14 pds 173 Lang PERSONALD AL SYSTEM DAL EXTENSDN FUNCTDN HELP oo o oo 2 J NS MUTE Ji 6 MNO MUTE b d a ae AN Fall e a xy a A Af AS E FLASH VVOLUME A HOLD J Speakerphone 20 21 Table 8 Key to 44 Series Large Display Phone Feature Description 1 Message Indicator Indicates you have a message 2 Display Displays information about the phone s status menus dialing directories and text message information 3 Soft Keys Used to make outside calls or to access call handling features Revised April 2000 DBS 824 3 0 3 2 700 A 5 2 0 Features Update A 6 Appendix A Feature Description 4 MSG Key Used for Auto CallBack to a telephone which has left a text message or to access voice messages 5 CONF Key Used to establish conference calls check FF and one touch key settings and scroll through messages 6 MENU Key Used to return to the Main Menu screen The default Main Menu screen contains the following items e PERSONAL DIAL e SYSTEM DIAL e EXTENSION e FUNCTION e HELP 7 PREV Key Used to return to the previous menu 8 NEXT Key Used to advance to the n
71. Call CPC S and CPC M Description Your telephone can act as an alarm clock with the Reminder Call feature Operation To set the Reminder Call feature 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Press 4 Enter Time HHMM appears on the display 3 Enter the time you wish the Reminder Call to sound Enter the desired time in 12 hour format followed by a 1 for a m or a 2 for p m 4 Press the ON OFF key The ON OFF LED goes off 3 72 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Ringing Line Preference e Alarm XX XX where XX XX is the time appears on the display along with an a m p m indicator To cancel the Reminder Call feature 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Dial 4 Enter Time HHMM appears on the display 3 Press the ON OFF key The ON OFF LED goes off The time disappears from the bottom line of the display Considerations e A sixteen second alarm tone will be issued at the specified time e One Reminder Call may be set for each telephone To change the Reminder Call simply enter a new time e If the extension is in use when the reminder call is scheduled the reminder call is issued as soon as the extension becomes available Ringing Line Preference CPC S and CPC M Description Ringing Line Preference ena
72. Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For example if extension A is covered to extension B calls that are transferred to extension A will be forwarded to extension B e When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated the transfer will recall your extension after the Transfer Recall Timer expires Screened Transfer Description Using the Screened Transfer feature you can contact a third party via an extension before transferring a call to that party Operation To use Screened Transfer when your system is set for Onhook Transfer 1 Flash the switchhook to place the call on hold The phone issues intercom dial tone 2 Dial the extension number to which the call is to be transferred 3 When your call is answered inform the third party of the transfer 4 Replace the handset The third party need only pick up the handset to speak to the outside line Revised April 2000 DBS 824 3 0 3 2 700 5 15 SLT Features Call Transfer To use Screened Transfer when Onhook Transfer is disabled 1 Flash the switchhook to place the outside call on hold The phone issues intercom dial tone 2 Dial the extension number to which the call is to be transferred 3 When your call is answered inform the third party of the transfer The EXT LED stops flashing a
73. F key 1 2 Press the ON OFF key Press the PROG key Press the FF key to be programmed Enter Code appears on the display Press the PROG key Enter up to six digits Press the HOLD key To assign Call Forwarding external to an FF key 1 2 3 Press the ON OFF key Press the PROG key Press the FF key to be programmed Enter Code appears on the display Enter 72 Enter the forward type 0 All calls 1 Busy No Answer 2 Busy 4 No Answer Press the AUTO key Enter the Speed Dial code System Speed dial 00 89 or 000 199 or Personal Speed dial 90 99 or 900 939 3 38 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Flexible Function FF Keys Note The speed dial code must include the CONF key to indicate a trunk call the appropriate trunk access code and the outside number 8 Press the HOLD key To assign a Hunt Group pilot number or an extension number to an FF key 1 Press the ON OFF key 2 Press the PROG key 3 Press the FF key to be programmed Enter Code appears on the display 4 Enter 72 5 Enter the Call Forwarding code 0 1 2 or 4 6 Enter the Hunt Group pilot number or an extension number 7 Press the HOLD key To erase a code stored in an FF key Note FF keys assigned as CO lines cannot be cleared using the following procedure CO line keys can only be cleared through system programming 1 Press the O
74. Handset Mute iii cuca E GN iy ape lea A 10 Off HOOk Monitoring xorga rosas es a as A 11 Separate Speaker Volumes for Internal vs CO callS oooooooooo A 11 Analog Adapter 66000021000 kalades den A A ta Ud spl A 12 MSG Message Keri E ER di Bad RA ae A 14 DSS 72 Console Key Arrangement ooooccoccccoo eee A 16 EM 24 Key ArramigemeMt Lo A A a 0 ae A 20 Modification to Toll Restriction Service oooooooommPm m m A 22 Key Telephone Installation Notes 0 0 cee e eee eee eee eee A 23 Desi Strip COVED son iro auch wa IS ii ia A 23 Key Telephone Wall Mounting Instructions ere A 23 Appendix B 3 0 Feature Update oooooooooooo B 1 Appendix C 3 1 Feature Update C 1 Gall R GOIrd 25 3002 bw A Che ee ee ek Bei ee was C 1 INDOX tess tooo hee eee eee ey beeen nee ee tees l 1 Revised April 2000 DBS 824 3 0 3 2 700 vii Vill DBS 824 3 0 3 2 700 Revised April 2000 About This Manual Software Versions Covered by This Manual This manual covers all versions of the DBS 824 Differences in feature availability or operation are noted within each feature description If you are using this manual for a single DBS 824 system make note of its software version in the following table This note may be referenced by technicians or owners of the system Software version information for systems shipped with this document CPC
75. LD again System programming determines whether the call will be placed on Exclusive Trunk Hold or System Trunk Hold e A held call will recall if it is not retrieved before the Hold Recall Timer expires Hold Recall FXX where XX is the outside line number appears on the display if a call has been held beyond the time limit If you press the HOLD key during a conference with two outside lines both outside lines will be placed on hold e If your system is set for onhook transfer and you have placed an outside call on hold and you then make an Intercom Call make sure the other extension hangs up before you do If you hang up before the other extension the held outside line will be transferred to that extension Pressing FLASH releases the extension The DBS 824 can provide music on hold to callers placed on hold See Music On Hold page 1 24 for more information System Hold Description Using System Hold you can place either an outside call or an Intercom Call on hold A call placed on System Hold can be retrieved from any extension Operation To place a call on System Hold Press the HOLD key e The line LED being used for the call flashes green Revised April 2000 DBS 824 3 0 3 2 700 3 15 Call Hold Key Telephone Features The phone issues intercom dial tone e Hold TRK XX where XX is the outside line number appears on the display To release a call placed on System Hol
76. N OFF key 2 Press the PROG key 3 Press the FF key to be programmed Enter Code appears on the display 4 Press the HOLD key Code Cleared appears To check a programmed FF key 1 Press the ON OFF key The phone issues intercom dial tone e The ON OFF LED lights Revised April 2000 DBS 824 3 0 3 2 700 3 39 Flexible Function FF Keys Key Telephone Features 2 Press the CONF key C appears in the display 3 Press the FF key to be checked The programmed data appears on the display 4 Press the ON OFF key The ON OFF LED goes off e The date and time appear on the display Related Programming FF5 FF Keys FF Key Assignments for Extensions FF9 Copy Program FF Key Copy Considerations e The following functions can be assigned to FF keys Table 3 5 Feature access codes for FF key assignments Feature Code to be entered Call Attendant 0 Intercom Call Extension number 10 69 or 100 699 Outside Line 88 outside line number 01 08 Pooled Trunk Access Outside line group number 9 81 86 Note 9 can used as an outside line group number if it is not used for LCR LCR 9 Paging Paging Group number 00 07 Call Park 75 Caller ID Log Key 6 DND Activate Cancel 73 Absence Message Acti 71 vate Cancel Call Forwarding 12 Alarm Activate Cancel 4 Station Lockout 74 lockout code max 4 digits
77. OHVA DSLT Features 3 Upon hearing busy tone press 5 To transfer a call using OHVA l 2 Press the HOLD key Dial the number of the extension to which the call will be transferred Your phone issues a busy tone if the extension is already on a call Press 5 and announce the call to be transferred If the transferred call is not accepted by the called extension press the FLASH key to cancel the transfer Press 8 Replace the handset To answer the call from a DSLT 1 2 Press CONF to speak with the announcing party Press CONF again to disconnect the announcing party and return to the original call Related Programming Considerations FF1 System Onhook Automatic Transfer FF1 System Alert Tone for Busy Override amp OHVA FF1 System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment FF3 Extension Call Waiting OHVA If Onhook Transfer is enabled the held call is transferred as soon as the extension sending the OHVA hangs up If the transferred call is not answered immediately it will queue for a specified time and then return to the extension sending the OHVA The recall time is set in the Transfer Recall Timer You cannot receive a Call Waiting message during an OHVA 4 28 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Onhook Dialing e You cannot toggle back and forth between two calls during an OHVA
78. PC M set in the add on mode up to 200 System Speed Dial Numbers can be stored 000 199 Operation To use a programmed System Speed Dial key 1 Press an unlit line key e The phone issues outside dial tone The line LED lights green 3 78 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Speed Dialing e CO TALK XX where XX is the line number appears on the display 2 Press the AUTO key A appears on the display 3 Enter the System Speed Dial code 00 89 or 000 199 The number and corresponding name appear on the display 4 Complete your call and replace the handset The line LED changes from green to red and then goes off To check a programmed System Speed Dial key 1 Press the ON OFF key The phone issues intercom dial tone e The ON OFF LED lights 2 Press the CONF key C appears in the display 3 Press AUTO 4 Press a System Speed Dial key The programmed data appears on the display 5 Press the ON OFF key The ON OFF LED goes off The date and time appear on the display Related Programming e FFI System Override Toll Restriction With SSD Numbers e FF10 Speed Dialing System Speed Dial Numbers Revised April 2000 DBS 824 3 0 3 2 700 3 79 Speed Dialing Key Telephone Features Considerations e If numbers do not appear on the display when you use System Speed Dial codes 00 89 or 000 199 your extension is not programmed to displ
79. SLT 4 6 key telephone 3 10 SLT 5 7 G Group call pickup DSLT 4 13 key telephone 3 20 SLT 5 13 H Handsfree answerback 3 42 operation 3 43 Headset operation attendant 2 13 key telephone 3 43 Hold DSLT 4 9 exclusive 3 14 key telephone 3 14 SLT 5 10 system 3 15 Hunt Groups longest idle 1 34 Hunt groups all versions 1 34 distributed 1 34 longest idle 1 34 terminal 1 34 Hunting priority for VAUs 1 21 Independent timers call forwarding no answer 1 22 CO delayed ring 1 22 extension delayed ring 1 22 hunt group no answer 1 22 Intercom calling DSLT 4 23 key telephone 3 43 SLT 5 24 Key telephone features 3 1 absence message 3 3 blind transfer 3 21 call coverage groups 3 8 call duration display 3 10 call forwarding 3 10 call hold 3 14 call park 3 17 call pickup 3 19 call transfer 3 21 call waiting 3 25 call waiting OHVA text reply 3 28 camp on 3 29 CO line key trunk access 3 30 conference calls 3 31 delayed ringing 3 33 dial 0 for attendant 3 34 direct call pickup 3 19 direct line appearances 3 49 direct trunk access 1 17 DND 3 35 DSS BLF appearances 3 48 EM 24 console 3 36 exclusive hold 3 14 FF keys 3 37 group call pickup 3 20 handsfree answerback 3 42 handsfree operation 3 43 headset operation 3 43 illustration 3 3 intercom calling 3 43 last number redial 3 46 line appearances 3 47 meet me answer 3 54 message waiting callback request 3 55 ML MCO separation 3 54 Revised Apri
80. Slee he nes 5 14 Bind irahster sn za clea seater a a bh Je cea tana a ar Sa EAN 5 14 SCIECMEGMIMANSTOR 0 And tei eth Ae ce RN Sa oak Me a acs De una he 5 15 Call Waiting sama lm j eitea ah eRe lee ea ee 5 17 CAMPO Reaves oh wa E oe ee ew AAA 5 19 Gonterence GAIIS 2 sd ma ka Aa ee be ee ee 5 20 Dial 0 tor Attendant 3 4 aa kama ca eee eS eae aa kh Sea eee eee ae ead 5 21 DIME StanOns saastatus aaa is det ee rt a 5 22 Direct TRUNK ACCESS iria riada a aia eae ee 5 22 Do Not Disturb DND 4 0 5 5 19 d sartria eee hee Steed a 5 23 Intercom Calling ears ee ee la 0 ee ee ee li la a ee a 5 24 Last Number Redial diana cra ol onan 5 25 vi DBS 824 3 0 3 2 700 Revised April 2000 Meet Me Answer 424415 53303456 oad a eee a Ga dad 5 26 Message Waiting Callback Request 0ooooooooommmmmnmooo 5 27 Offhook Voice Announce OHVA eeuuneenens 5 28 Pooled Trunk Access kd a km eee ede Seki pinda ntn ees 5 29 Speed Dial ici a a 5 30 Personal Speed Dial usina tdt tn 5 30 System opera Dial oo aora la mada a ga acts dicos ee save rada eg ed 5 31 Appendix A 2 0 Feature Update A 1 Contents 0 kt ea mda amm mata e matu A 1 44 Series Phone Support 0 nn eenuunaenn nunn nn na A 2 Added Features 5 ir A JA n A 3 Directory Modes si it Araali dd saw ae lai a A 7 Variable Mode soiu 07 ins ds lee ae Maia a A gh doe Para diate ae ea A 8
81. Talk Back key goes off Related Programming Considerations FF1 System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment FF3 Extension Call Waiting OHVA FF5 FF Key Settings FF Key Assignments for Extensions Message code 8 cannot be used from an SLT The digit 8 is used to transfer calls on SLTs Call Waiting can be used without the user entering a message code Call Waiting is cancelled when the sender replaces the handset If the called extension has DND activated has a call on hold is ringing from another call or is engaged in a conference call Call Waiting cannot be sent A call on an outside line can be placed on hold before Call Waiting is answered to avoid terminating the original call An Intercom Call however must be terminated before Call Waiting can be answered Revised April 2000 DBS 824 3 0 3 2 700 3 27 Call Waiting OHVA Text Reply Key Telephone Features e If Onhook Call Transfer has been enabled and you have placed an outside line on hold to answer Call Waiting replace the handset after the other extension hangs up If the caller hangs up first the held call will be transferred to the called extension e Call Waiting cannot be sent to an ML key Call Waiting OHVA Text Reply CPC S and CPC M Description When a busy party receives an indication of incoming intercom call the busy party can respond by sending a text message bac
82. The MUTE indicator lamp will stop flashing Notes Headset Use The Handset Mute feature also works if you are using a headset on the phone to handle calls 51 activates Headset mode Speakerphone Use The MUTE key works the same as before mutes the microphone when you are on speaker The MUTE lamp lights steadily when the microphone is muted and flashes when the handset is muted Handsfree Answerback The MUTE key enables or disables Handsfree Answerback the same as before Handsfree Answerback allows you to answer intercom calls on speaker without picking up the handset While the phone is idle press the MUTE key to toggle between Handsfree Answerback On and Off When the MUTE indicator lamp is unlit Handsfree Answerback is ON When the lamp is lit Handsfree Answerback is OFF Offhook Monitoring This feature and Handset Mute can both be ON simultaneously so that both the speaker and handset transmitters are muted but the speaker and handset receivers still operate For more information about Offhook Monitoring see page 11 of these Release Notes Barge Ins During Handset Mute If another phone barges in on your call while Handset Mute is ON and you change to conference talk but not by pressing HOLD Handset Mute will remain ON FF Key One Touch Key Restriction Handset Mute cannot be assigned to an FF key or a one touch soft key A 10 DBS 824 3 0 3 2 700 Revised April 2000 Appendix A 2 0 Features Update Off Hook
83. The following types of incoming trunk calls will follow permanent call forward settings Direct trunk calls Transferred trunk calls The DND feature cannot be activated at an extension selected to receive Call Forwarding Intercom Calling CPC S and CPC M Descriptions The DBS 824 provides two methods of intercom calling voice calling and tone calling Voice Calling With voice calling intercom calls are connected immediately without a ringing tone Tone Calling With tone calls a ringing tone is sent to the called extension System programming determines whether the DBS 824 uses voice or tone calling as a default If voice calling is the default dialing a 1 after the extension number changes the call to a tone call If tone calling is the default dialing a 1 results in a voice call Operation To make a Voice Call 1 Lift the handset 2 Dial the extension number 3 If the system default is tone calling dial a 1 Revised April 2000 DBS 824 3 0 3 2 700 5 24 SLT Features Last Number Redial To make an Tone Call 1 Lift the handset 2 Dial the extension number 3 If the system default is voice calling dial a 1 The called extension will ring Related Programming FFI System Extension Intercom Calling e FFI System Alert Tone for Voice Calls e FFI System Extension Class of Service FF3 Extension Extension Class of Service Assignment Considerations
84. The other extension s number and the number of the transferred CO line or extension then appear on your display and the call is returned to your extension For example if you transfer an outside call on line 1 to extension 135 and that extension is busy or does not answer the call will return to your extension and Recall 135 01 will appear on the display Call Waiting CPC S and CPC M Description You can send a Call Waiting signal followed by a brief LED message to a busy extension The party receiving the message need only replace the handset and then pick it up again to be automatically connected to the message sender s extension The following messages can be sent using the Call Waiting feature Table 3 4 Call Waiting Text Messages Message Message Code Visitor Here Need Help Important Urgent O oo af of Emergency Message codes 0 4 are not available Revised April 2000 DBS 824 3 0 3 2 700 3 25 Call Waiting Key Telephone Features Users can also respond to call waiting by sending a text message See Call Waiting OHVA Text Reply on page 3 28 Operation To set Call Waiting 1 Press the ON OFF key 2 Dial the extension number The phone issues busy tone 3 Press 3 e The EXT LED flashes e Call Wait XXX where XXX is the extension appears on the display 4 Ifyou want to send a text mess
85. Y YY is the extension appears on the display if you call an extension that is speaking with an outside line The EXT LED flashes e Voice Announce appears on the called extension s display The Talk Back key flashes red 4 Make your announcement To answer an OHVA 1 Press the Talk Back key must be programmed in an FF key The Talk Back key flashes red 2 To return to the previous call press the Talk Back key again 3 60 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Offhook Voice Announce OHVA To transfer a call using OHVA 1 Press the HOLD key to place the call to be transferred on hold 2 Dial the number of the extension to which the call will be transferred If the extension is already engaged in a call your phone issues busy tone Press 5 and announce the call to be transferred If the transferred call is not accepted by the called extension press the FLASH key to cancel the transfer If the transferred call is accepted and Onhook Transfer is enabled for your extension hang up If Onhook Transfer is not enabled press PROG and then hang up Note Attendant console phones transfer by pressing the RELEASE key To answer a Call after it has been announced using OHVA 1 Replace the handset Your extension rings 2 Pick up the handset Related Programming Considerations FF1 System Extension Class of Service Setting FF3 Extension Extension Clas
86. able Mode 44 Series phones only CPC S M Version 2 0 and higher Description Operation A 8 This feature applies to the 44 series small display phone only i e phones with a 2 line LCD display When the phone is in Variable Mode the features for Flexible Function Screen select keys 1 and 2 will display during each of the following call states Call State Existing Program Address e During an intercom call FF3 ExtPort 28 25 39 e During CO dial tone FF3 ExtPort 29 25 39 e During a trunk call FF3 ExtPort 30 25 39 e After dialing a busy extension FF3 ExtPort 33 25 39 In these addresses you assign a Flexible Function Screen 25 39 to appear on the extension while it is in the call state The select keys on the 44 series small display phone are labeled gt and lt to the left and right of the display s 2nd line Pressing select key 1 gt on the left or select key 2 lt on the right will perform the displayed feature To use Variable Mode 1 Activate Variable Mode by pressing ON OFF 61 ON OFF e When you dial 61 in the above sequence the Ist line of the LCD will display Variable md ON The display will return to normal when you press the second ON OFF e Use existing addresses FF1 2 7 2 to assign screen text The 61 code toggles Variable Mode on and off Press ON OFF 61 ON OFF again to turn Variable Mode off 2 While the extension is engaged in an int
87. abled blind transfer is performed by pressing HOLD dialing the extension number pressing PROG and then going onhook If Onhook Transfer is enabled users can transfer calls by pressing PROG before going onhook The Attendant can transfer calls while the handset is still in place even if the system is not set for Onhook Transfer You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For example if extension A is forwarded to extension B calls that are transferred to extension A will be forwarded to extension B When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated the transfer will recall to your extension after the Transfer Recall Timer expires The other extension s number and the number of the transferred CO line or extension will appear on your display 3 22 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Call Transfer For example if you transfer an outside call on line 1 to extension 135 and that extension does not answer the call will return to your extension and Recall 135 01 will appear on the display Screened Transfer Description Using the Screened Transfer feature you can con
88. age dial the desired message code 5 9 The corresponding message displays on the called party s phone If the called party does not have a display the party continues to hear a call waiting signal 5 Remain on the line until the called party picks up To answer Call Waiting 1 The EXT LED flashes indicating Call Waiting has been sent Call Wait XXX where XXX is the extension number appears on the display 2 Replace the handset e The current call is disconnected e Call Wait X XX appears on the display 3 Pick up the handset e You are automatically connected to the extension sending the Call Waiting Talk EXT XXX appears on the display 3 26 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Call Waiting Note To answer a call waiting tone you may flash the switchhook rather than hang up If you flash the switchhook you are immediately connected to the waiting party To answer Call Waiting using the Talk Back key A Talk Back key can be assigned to an FF key The Talk Back key allows you to answer a waiting call without disconnecting the original call 1 The LED of the Talk Back key flashes red indicating Call Waiting has been sent 2 Press the Talk Back key to answer Call Waiting e The LED of the Talk Back key flashes green e The current call is held automatically 3 Press the Talk Back key again to return to the original call The LED of the
89. age appears on the called party s phone if the called party has a display phone If the extension does not have a display it will continue to issue a call waiting tone Remain on the line until the called party picks up To answer Call Waiting after disconnecting the current call 1 Replace the handset The current call is disconnected Pick up the handset You are automatically connected to the extension sending the Call Waiting To answer Call Waiting without disconnecting the current call E Press HOLD e The current call is disconnected Revised April 2000 DBS 824 3 0 3 2 700 4 17 Camp on DSLT Features e The new call is connected automatically 2 Press HOLD again to retrieve the first call Related Programming e FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment FF3 Extension Call Waiting OHVA Considerations e Call Waiting can be used without entering a message code e An extension that has DND activated has a call on hold is ringing from another call or is engaged in a conference call cannot receive Call Waiting messages e An extension that has call forwarding activated cannot receive call waiting messages unless it has an available ML key Camp on CPC S and CPC M Description If you reach a busy extension you can use the Camp on feature to alert you with a ring when the extension becomes free You can then t
90. al relays and an amplifier are required for external paging Considerations 1 28 DBS 824 3 0 3 2 700 Revised April 2000 System Features Power Failure Transfer e If an external paging system has been connected to Paging Groups 00 07 pages can be made through the external speakers Voice Paging can also be heard over the extensions in groups 00 07 e An extension can belong to more than one paging group e A maximum of eight Paging Groups can be assigned to a system e Additional pages cannot be sent when someone is paging group 00 In fact if you page group 00 while other extensions are paging groups 01 07 the latter operations will be terminated and Page Overridden will appear on your display e Paging cannot be heard at busy extensions or at extensions for which the Do Not Disturb Call Forwarding or Absence Message feature is activated e You can answer Paging from an idle extension by dialing the Meet Me Answer code 77 e The Meet Me Answer feature cannot be used at an extension that is off hook at the time of the Paging Call even if the extension later goes onhook e The Meet Me Answer feature cannot be used with Paging Group 00 Power Failure Transfer CPC S and CPC M Description This feature provides telephone service to a limited number of SLTs during a power failure The SLTs are connected to the CO via a Power Failure Unit PFU In the event of a power failure the power failure extens
91. all forward ID code back to the voice mail system e During transmission of the answer signal code other DTMF digits and functions from the DBS 824 extension are ignored Auto Day Mode CPC S and CPC M Description Auto Day Mode allows the DBS 824 to go into day mode automatically The DBS 824 can also be programmed to go into night mode automatically see Night Service page 1 25 If only one of the auto modes is turned on the DAY NIGHT1 NIGHT2 toggle key or the DAY NIGHT1 or NIGHT2 key is used to turn off the auto mode For instance 1f night mode has been activated automatically the attendant must press the DAY NIGHT1 NIGHT2 key or DAY to go into day mode Note You must wait at least 3 minutes delay after the automatic mode 1s activated before manually changing the mode Otherwise the system will immediately revert back to the automatic mode If only one of the auto modes is turned on the DAY NIGHT1 NIGHT2 toggle key NIGHT1 key or NIGHT2 key can also be used to go into an auto mode before the scheduled time If auto day and both auto night modes are turned on themanual mode keys cannot be used Related Programming e FFI System Automatic Day Mode Start Time FFI System Automatic Night Mode Start Time e FFI System Automatic Night2 Mode Start Time Considerations If both auto modes are set the starting times must differ by at least one hour Revised April 2000 DBS 824 3 0 3 2 700 1 7 Auto
92. allers automatically hear music when they are placed on hold See page 1 24 for more information on Music on Hold Operation To turn Background Music on 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Dial 53 BGM ON appears on the display 3 Press the ON OFF key The ON OFF LED goes off To turn Background Music off 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Dial 53 BGM OFF appears on the display 3 Press the ON OFF key 1 10 DBS 824 3 0 3 2 700 Revised April 2000 System Features Battery Alarm The ON OFF LED goes off e The date and time appear on the display Related Programming e FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment Considerations e The music source must be purchased separately It is not provided with the DBS 824 e Ifa single music source is used for both music on hold and background music the music source connects to CN6 on the front of the CPC card Ifa separate music source is used for background music and music on hold background music connects to the CN6 on the CPC M card and music on hold connects to CN8 on the CPC M card See Installation Section 300 for instructions The input impedance for the music source is 10k ohms e The maximum input level is 10 dB Battery Alarm CPC S and
93. alls using the Direct Call Pickup feature You cannot answer callbacks with this feature 4 12 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Call PickupCall Group Call Pickup Description Use the Group Call Pickup feature to answer calls to other extensions within your Paging Group 01 07 without entering the number of the extension that is ringing Operation 1 Lift the handset 2 Dial 70 Related Programming FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment e FF3 Extension Extension Page Group Considerations If more than one call is arriving at the Paging Group the Group Call Pickup feature will answer the call to the lowest numbered port first e If the called extension belongs to more than one Paging Group the Group Call Pickup Feature will answer the call to the lowest numbered Paging Group first e You can answer incoming calls Intercom Tone Calling or Intercom Voice Calling using the Group Call Pickup feature You cannot answer Paging or Callback with this feature e Group Call Pickup cannot be used to pick up a ringing phone in Paging Group 00 For example if an extension is a member of Paging Groups 00 and 06 the extension can use Group Call Pickup to answer ringing calls in Group 06 but not in Group 00 Revised April 2000 DBS 824 3 0 3 2 700 4 13 Call Transfer DSLT Features Call Transfer CPC S and CPC M The DBS 8
94. an offhook signal during a call do the following 1 Put the first call on hold 2 Press the flashing FF key for the CO line of the incoming call For details about handling multiple calls see Call Hold on page 3 14 Related Programming Considerations FF3 Extensions Offhook Signal FF3 Extensions Offhook Signal Volume FF3 Extensions Offhook Signal Pattern The system does not send the offhook signal under the following conditions During a conference call While the called extension is on hold During a call on a CO line for which there is no line key on the called extension Revised April 2000 DBS 824 3 0 3 2 700 3 59 Offhook Voice Announce OHVA Key Telephone Features Offhook Voice Announce OHVA CPC S and CPC M Description You can interrupt a busy extension when making an Intercom Call and then use the Offhook Voice Announce OHVA feature make an announcement that only the called party can hear You can also transfer a held call to a busy extension after making the announcement using this feature Operation To make an OHVA 1 Pick up the handset 2 Dial the desired extension number If the extension is busy your phone issues busy tone 3 Press 5 e CONFXXX YYY where XXX is the calling extension and Y Y Y is the receiving extension appears on the display if you call a busy extension e CONF XX YY Y where XX is the line number and
95. annot break in on three party conference calls The default for the override alert tone is off If the override alert tone is enabled the tone is sent to both parties when a call is overridden Call Forwarding CPC S and CPC M Description Call Forwarding allows users to send their calls to another extension to an outside line or to voice mail The following table shows the call forwarding features available Table 4 3 DBS 824 Call Forwarding features Feature Call Forwarding All Calls Call Forwarding No Answer Call Forwarding Busy Call Forwarding Busy No Answer Permanent Call Forwarding Call Forwarding All Calls When this feature is activated all incoming calls to an extension are immediately forwarded 4 6 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Call ForwardingCall Operation Call Forwarding No Answer When this feature is activated unanswered calls ring until the Call Forward No Answer timer expires When the timer expires the unanswered calls are forwarded Call Forwarding Busy When this feature is activated all incoming calls to a busy extension are forwarded Call Forwarding Busy No Answer When this feature is activated all incoming calls to an extension that is busy or does not answer are forwarded Permanent Call Forwarding Permanent call forwarding is assigned through system programming Permanent call forwarding is usually u
96. ansferred to a preset destination which must be a real extension number The forwarding destination cannot be the pilot number of a hunt group Revised April 2000 DBS 824 3 0 3 2 700 2 9 Dial Tone Disable Attendant Features e The third and fourth attendants cannot have a DSS 72 Dial 0 calls ring the first attendant even if the first attendant has call forwarding activated However if a call is unanswered it does not skip to the next attendant The call continues to ring the first attendant until the caller hangs up Dial Tone Disable CPC S and CPC M Description The intercom dial tone can be turned off at an attendant phone Dial tone is turned off when a headset is used Operation To disable the intercom dial tone 1 Press the ON OFF key e The phone issues intercom dial tone e The ON OFF LED lights 2 Press 50 3 Press the ON OFF key The ON OFF LED goes off To reactivate dial tone Repeat the preceding steps 2 10 DBS 824 3 0 3 2 700 Revised April 2000 Attendant Features DSS 72 DSS 72 CPC S and CPC M Description The DSS 72 is a 72 key console that can be attached to the attendant phone The 72 keys of the DSS can be programmed as Direct Station Select DSS keys for internal lines In addition to providing direct station selection the DSS keys also provide busy lamp fields to assist the attendant in monitoring the status of extensions The attendant
97. ars on the display 4 Complete the call and replace the handset The LED of the ML or MCO key goes off To select a Pooled Trunk group that is not assigned to an FF key 1 Press the ON OFF key e The phone issues intercom dial tone 3 68 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Pooled Trunk Access The ON OFF LED lights 2 Enter the desired group number 81 86 9 e The phone issues outside dial tone e CO TALK XX Where XX is the line number appears on the display 3 Dial the telephone number The number appears on the display 4 Complete the call and replace the handset Related Programming Considerations FF1 System Least Cost Routing LCR Access FF2 Trunks Pooled Trunk Access for Group 9 FF2 Trunks Pooled Trunk Access for Group 81 86 FF3 Extension Forced Least Cost Routing FF5 Keys FF Key Assignment FF8 LCR LCR Settings all The LED of the ML or MCO key lights red and the phone issues busy tone when all lines in the same group are busy Those lines cannot be accessed If a ML or MCO key is assigned line group number 9 and LCR has been activated LCR is selected automatically Press the ML or MCO key that flashes red to answer incoming calls If one group is set aside for data lines this feature can be used when a line is needed for operations such as data transmission via modem Revised April 2000 DBS 824 3 0 3 2 700
98. ay that data The system can be programmed to allow System Speed Dial Numbers to override toll restrictions e You can make outside calls using this feature even if your extension is assigned to Toll Restriction type 2 6 e Speed Dial code cannot be checked while Station Lockout is activated Speed Dial Linking CPC S and CPC M Description Operation You can link together up to five SSD or PSD numbers to handle telephone numbers longer than 16 characters Complete the following steps to chain speed dial numbers 1 Pick up the receiver or press ON OFF 2 If necessary access an outside line 3 Do one of the following If Then You are using a PSD num Press the one touch key ber for the first part of the number You are using a SSD num Press AUTO ber Dial the code for the first part of the number 4 Use the one touch keys or system speed dial codes to dial the parts of the phone number until it is completed 3 80 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Station Lockout Considerations e Before linking you must enter the parts of the telephone number into one touch keys or system speed dial codes For example program the first part into one touch key 1 the second part into one touch key 2 etc Station Lockout CPC S and CPC M Description Use the Station Lockout feature to dial a Station Lockout code that prevents other users f
99. ber has been set cannot Be in the middle of an outside call when the feature is activated Have a toll restriction setting that prohibits outside calls Calls can be forwarded to a third party voice mail by using the Call Forward ID Code described on page 1 12 For an extension to be permanently call forwarded to the pilot number of a hunt group the hunt group pilot number must be 244 or above For example if extension 200 is assigned as the pilot number of a hunt group hunting will work properly when 200 is dialed However permanent call forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number The HOLD key provides either exclusive or system hold depending on system programming With Exclusive Hold only the extension that held the call can retrieve it With System Hold another extension can retrieve the call Operation To place a call on Hold Press the HOLD key To release the call Press the HOLD key again Revised April 2000 DBS 824 3 0 3 2 700 4 9 Call Park DSLT Features Related Programming Considerations Call Park CPC S and CPC M FF1 System Non appearing Central Office Line Hold FF1 System Recall Timer for Extension Held Intercom Calls FF1 System Recall Timer for Extension Held CO Calls FF1 System Trunk Line Automatic Hold Key Bank Hold A held call will recall if it is not retrieved before the Hold Recall Tim
100. ble on the 44 Series phones only Conditions under which Variable Mode does not work Variable Mode will be temporarily overridden under the following conditions during an incoming message state hold state message waiting state or call waiting state Incoming messages include CO Queuing Incoming trunk no REV extension no TRE trunk no H Recall Call Wait REC trunk no Recall Hnt Hunt Group no DISA Incoming Call extension no Transf extension no Recall trunk no HOLD Recall DBS 824 3 0 3 2 700 A 9 2 0 Features Update Appendix A Handset Mute 44 Series phones only CPC S M Version 2 0 or higher Description While using the handset not on speaker during a phone conversation you can press the MUTE key to block audio path to the other party you can still hear them but they can t hear you This feature is called Handset Mute Operation 1 To turn on Handset Mute while using the handset press the MUTE key e The MUTE indicator lamp LED next to MUTE key will flash e The handset transmitter will be muted You will still be able to hear the other party but they can t hear you 2 To turn off Handset Mute do one of the following press the MUTE key again press HOLD to place the call on hold replace the handset on hook or press the flashing FF key to answer another call e Note This will drop the first call unless Key Bank Hold is enabled FF1 2 1 9 e
101. bles an extension to answer an incoming CO call hold recall or transfer call by simply picking up the handset or pressing ON OFF Related Programming FF3 Extensions Auto Pickup Ringing Line Revised April 2000 DBS 824 3 0 3 2 700 3 73 Saved Number Redial Key Telephone Features Saved Number Redial CPC S and CPC M Description You can save a previously dialed number for later redialing Unlike the Last Number Redial feature the Saved Number Redial feature allows you to redial the stored number even if it was not the last number dialed Saved Number Redial works for outside numbers but not for extension numbers Operation To save a number 1 Press the AUTO key twice before replacing the handset Ze Press Dial Stored will appear on the display and the number will be saved 3 Replace the handset To redial a saved number 1 Press an unlit line key e The phone issues outside dial tone e The line LED lights green e CO TALK XX where XX is the line appears on the display 2 Press the AUTO key 3 Press The dialed number appears on the display 4 Complete the call and replace the handset The line LED changes from green to red and then goes off 3 74 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Speed Dialing Considerations e Any previously saved number is erased when a new number is saved e The Saved Number Redial feature can store a number up
102. call continues to transfer to the next attendant in the attendant group if necessary A maximum of four attendants can be assigned Operation 1 Lift the handset 2 Press 0 Related Programming e FFI System Second Attendant Position e FFI System Third Attendant Position FFI System Fourth Attendant Position FFI System Attendant Transfer Extension Direct Trunk Access CPC S and CPC M Description Extension users can access specific trunks for outgoing calls Extension users can also use Direct Trunk Access to test trunks or to access data trunks Operation 1 Lift the handset Revised April 2000 DBS 824 3 0 3 2 700 4 21 Do Not Disturb DND DSLT Features 2 Dial 88 followed by the desired trunk number 01 08 3 Dial the outside number Do Not Disturb DND CPC S and CPC M Description An extension can be made unavailable by activating Do Not Disturb DND Calls to extensions with DND activated receive busy tone Operation To activate DND 1 Lift the handset or press ON OFF 2 Dial 73 3 Replace the handset or press the ON OFF key To cancel DND 1 Lift the handset or press ON OFF 2 Dial 73 3 Replace the handset or press ON OFF Related Programming FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment Considerations e Callback Queuing can ring an extension in DND e DND and
103. cess 1 17 Distinctive Ringing 1 17 Door Box 1 18 DP to DTMF Signal Conversion 1 20 DP to DTMF Signal Conversion 1 20 Hunting Priority for VAUs 1 21 Independent Timers 1 22 Least Cost Routing LCR 1 23 Music on Hold 1 24 Night Service 1 25 Off Premises Extension 1 27 Paging 1 28 Power Failure Transfer 1 29 Remote Maintenance 1 31 Station Class of Service 1 33 Station Hunting 1 34 Station Message Detail Recording SMDR 1 37 Toll Restriction 1 38 Trunk Groups 1 40 Revised April 2000 DBS 824 3 0 3 2 700 1 1 Topic Page Trunk Name Assignment 1 41 Trunk Queuing 1 42 Universal Night Answer 1 43 Voice Mail Ringing 1 44 VAU 1 45 VAU Port Assignment 1 45 Walking TRS Class of Service 1 46 1 2 DBS 824 3 0 3 2 700 Revised April 2000 System Features Account Codes Account Codes You can assign account codes to clients to facilitate billing and to track call dates and times numbers called and outside line numbers used This information is printed for each account on the SMDR record Non Verified Account Codes CPC S and CPC M Description Non verified account codes can be forced or voluntary depending on extension programming With voluntary account codes the user is not forced to enter an account code before making a call With forced account codes the user must enter an account code before accessing an outside line Non verified account codes can be assigned to inco
104. ckup feature you can answer calls to other extensions in your Paging Group without entering the number of the ringing extension Group Call Pickup can also be programmed into an FF key Pick up the handset The phone issues intercom dial tone Dial 70 e The extension number or the outside line number of the caller appears on the display e The EXT LED lights Complete the call and replace the handset The EXT LED goes off Related Programming Considerations FF1 System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment FF3 Extension Page Group 0 7 Extensions FF5 FF Keys FF Key Assignments for Extensions If more than one call is arriving at the Paging Group the Group Call Pickup feature will answer the call to the lowest port number first 3 20 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Call Transfer e Ifthe called extension belongs to more than one Paging Group the Group Call Pickup Feature will answer the call to the lowest numbered Paging Group first e You can answer incoming calls Intercom Tone Calling or Intercom Voice Calling using the Group Call Pickup feature You cannot answer Paging or Callback with this feature Call Transfer CPC S and CPC M The DBS 824 provides two call transfer methods blind transfer and screened transfer Blind Transfer Description Blind transfer allows the transfer of a call directly
105. code DD day A 0 9999999999 3 Call start time 8 Verified account code or walking HH hours COS code MM minutes V0000 V9999 verified account codes SS seconds W0000 W9999 walking COS codes 4 Call duration 9 Trunk Number HH hours NN number 01 64 MM minutes SS seconds Notes 1 Transferred calls include direct and group call pickups and conference calls If a station call is transferred to an outside number an SMDR record is also created for the station that is transferred 2 The symbol appears as a greater than sign gt on the SMDR printout the symbol appears as a less than sign lt Centrex and PBX codes as well as LCR access codes do not appear as dialed digits With Caller ID information Private appears with calls that have restricted Caller ID display and Out of Area appears with calls that originated out of the CO s area Revised April 2000 DBS 824 3 0 3 2 700 1 37 Toll Restriction System Features FFI System SMDR Start Timer for CO Calls FFI System SMDR Printing Mode 1 Outbound and Inbound FFI System SMDR Printing Mode 2 Long Distance and Local Calls FFI System SMDR Printing Mode 3 Header Title FF3 Extension Station Message Detail Recorder SMDR Report Hardware Requirements e A printer or external call accounting system is required to output SMDR data Toll Restriction CPC S and CPC M Description Access levels including the prohibition
106. cription Distinctive trunk call ringing patterns can be set up for each extension using the Distinctive Ringing feature Distinctive Ringing allows users to determine which extension is ringing when several telephones are in the same area If no Revised April 2000 DBS 824 3 0 3 2 700 1 17 Door Box System Features distinctive ringing pattern is set the extension rings based on the incoming ring pattern assigned to the trunk Related Programming FF3 Extension Extension Ring Pattern Considerations e One of several ringing patterns can be selected The ringing patterns are different for key phones and SLT OPX phones Door Box CPC S and CPC M Description Door Boxes also called Door Phones and door openers work together The Door Box is an intercom that allows visitors to announce their presence from the office door The door opener enables a user to unlock the door using a telephone Door openers are not sold by Panasonic they can be purchased separately from an electronics dealer The Door Box is installed through the Door Box Adapter VB 43711 connected to a digital port Operation To Open a Door When Talking to the Door Box 1 Answer the Door Box Door Box calls ring in on a dedicated FF key 2 Press F80 followed by the Door Box access code 9999 by default followed by while connected to the Door Box extension The door opens automatically To Open a Door When Not Talking to th
107. d call is forwarded Call Forwarding Busy When Call Forwarding Busy is activated all incoming calls to a busy extension will be forwarded Call Forwarding Busy No Answer When Call Forwarding Busy No Answer feature is activated all incoming calls to an extension that is busy or does not answer will be forwarded Permanent Call Forwarding Permanent call forwarding is assigned through system programming rather than by the user Permanent call forwarding is normally used to forward calls to a voice mail system An extension user can invoke other forms of call forwarding no answer busy all calls to temporarily override the permanent call forwarding destination Permanent call forwarding can be used with busy no answer or busy no answer When Permanent Call Forwarding is assigned the DSS and or BLF keys are not lit green the DND CF LED is off and the second line of LCD displays do not display the Call Forwarding assignment To activate Call Forwarding 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Dial 72 ENTER FWD CODE appears on the display 3 Dial the appropriate call forwarding code Call Forward Code Type All 0 Busy no answer Busy 2 No answer 4 ENTER FWD EXT appears on the display Revised April 2000 DBS 824 3 0 3 2 700 3 11 Call Forwarding Key Telephone Features 4 If you are forwarding to an internal
108. d from the extension that placed it there Press the line key that is flashing green The line LED stops flashing and remains lit e CO TALK XX where XX is the outside line number appears on the display To release a call placed on System Trunk Hold from a different extension Press the line key that is flashing red The line LED turns green and stops flashing e CO TALK TRK XX where XX is the outside line number appears on the display Related Programming FF1 System Attendant Hold Recall Timer for CO Calls e FFI System Attendant Hold Recall Timer for Intercom Calls e FFI System Extension Hold Recall Timer for CO Calls e FFI System Extension Hold Recall Timer for Intercom Calls e FFI System Key Bank Hold FFI System Non Appearing Trunk Hold Considerations e When using an outside line for which there is no line key on your extension press the HOLD key to place the call on hold and then press a vacant line key Release the held call by pressing HOLD again System programming determines whether the call will be placed on Exclusive Trunk Hold or System Trunk Hold 3 16 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Call Park Call Park CPC S and CPC M Description If the Automatic Outside Line Hold feature is programmed for your system pressing any other line key will place your original call on System Hold A held call will recall if i
109. ded with the DBS 824 they must be purchased separately Considerations Extension port 17 CPC S or port 25 CPC M is used to assign ringing to an external UNA interface Voice Mail Ringing CPC S and CPC M Description The Voice Mail Ringing feature allows calls from a DBS 824 Automated Attendant or from an ACD port to ring an extension with the same ring tone as a CO trunk The ring pattern is selected in the Extension Distinctive Ringing program If a distinctive ringing pattern is not specified the ringing pattern will be two seconds on two seconds off Related Programming FF3 Extension Extension Ring Pattern 1 44 DBS 824 3 0 3 2 700 Revised April 2000 System Features VAU VAU CPC S and CPC M Description The Voice Announce Unit VAU is a digital answering device that can be connected to the DBS 824 It provides for the recording and playback of up to two voice messages along with the ability to transfer incoming calls When a call reaches the VAU it plays a prerecorded voice message The caller is then allowed to dial a number or is automatically transferred to a predetermined extension The VAU is often used to back up operators or hunt groups Callers overflowing from either of these positions hear a message and can then dial a number or wait to be transferred back to the operator or hunt group The VAU can be used to provide a variety of other services to callers such as a menu of dia
110. describes features that are available to an attendant phone In addition to functioning as a central answering point an attendant phone also has special capabilities for monitoring and programming other phones This chapter covers the following topics Topic Page Attendant Assignment of Speed Dialing 2 3 Attendant Busy Override 2 4 Attendant Call Park 2 5 Attendant Control of Absence Messages 2 6 Attendant Controlled Text Assignment 2 7 Attendant Groups 2 9 Dial Tone Disable 2 10 DSS 72 2 11 Headset Operation 2 13 Key Bank Hold 2 14 One Touch VM Transfer 2 14 Station Lockout Code Assignment 2 17 System Time and Date Control 2 18 Traffic Measurement 2 20 Walking COS Confirmation 2 22 Revised April 2000 DBS 824 3 0 3 2 700 2 1 2 2 DBS 824 3 0 3 2 700 Revised April 2000 Attendant Features Attendant Assignment of Speed Dialing Attendant Assignment of Speed Dialing CPC S and CPC M Description The attendant can assign system speed dialing numbers System speed dialing numbers are shared by all DBS 824 extensions Operation Considerations Press the ON OFF key e The phone issues intercom dial tone e The ON OFF LED lights Press the PROG key F appears on the display Press AUTO FA appears on the display Enter the Speed Dial code 00 89 or 000 199 Enter SSD XX appears on the display where XX is the Sys
111. disappears from the display Related Programming FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment FF6 Names and Messages Absence Messages Considerations e Calling parties without a display get a busy signal rather than the Absence Message e Ifa message code number that has not been programmed is selected Absence followed by the code number appears on the display e Absence Message return times can be input as shown in the following table Table 3 2 Example Return Times for Absence Messages Input Display No input Return 9 Return 9 00 11 Return 11 00 Revised April 2000 DBS 824 3 0 3 2 700 3 5 Auto Redial Key Telephone Features 615 Return 6 15 1035 Return 10 35 Four digit numbers can also be input 0000 9999 Hours amp Minutes or Month amp Date e When an Absence Message is set on a DID extension incoming DID calls are routed according to the ringing assignment programmed for the incoming trunk e DND and Absence Messages cancel Call Forwarding Calls to an extension with DND or Absence Message turned on are treated differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls follow permanent call forward settings Direct tru
112. does not have an incoming call e Ifan external paging system or a Universal Answer system has been installed use Group Call Pickup to respond to a Paging call Revised April 2000 DBS 824 3 0 3 2 700 5 26 SLT Features Message Waiting Callback Request Message Waiting Callback Request CPC S and CPC M Description If you try to call an extension that is busy or does not answer you can leave a message requesting a return call Operation To leave a Callback Request 1 Lift the handset 2 Dial the extension number 3 Dial 2 at the busy tone or while the telephone is still ringing 4 Replace the handset To answer a Callback Request 1 Pick up the handset The phone issues intercom dial tone from the handset 2 Dial HP Your telephone automatically dials the extension that left the Callback Request To cancel a Callback Request 1 Lift the handset 2 Dial 3 Replace the handset Related Programming e FFI System Extension Class of Service FF3 Extension Extension Class of Service Assignment Revised April 2000 DBS 824 3 0 3 2 700 5 27 SLT Features Offhook Voice Announce OHVA Considerations e Up to four Callback Requests can be sent to any one extension e If you call the same extension a second time and the party answers a Callback Request you sent earlier will be cancelled e Ifa Callback Request is sent to an extension for which Call Forwarding is set the Callbac
113. e Wait for the extension callback ring To answer the callback ring 1 Pick up the handset when you hear the callback ring e Camp on Call appears on the display The EXT LED flashes e The system automatically dials the called extension Revised April 2000 DBS 824 3 0 3 2 700 3 29 CO Line Key Trunk Access Key Telephone Features Related Programming FF3 Extension Call Waiting OHVA Considerations e The callback ring must be answered within sixteen seconds or it will be canceled e A Camp on request will only be accepted after Call Waiting status The callback ring cannot be accepted by an extension that has Call Forwarding activated e An extension can only have one call camped on at a time For example if Extension 152 camps on to Extension 153 another extension cannot camp on to 153 as long as 152 is camped on e An extension that has initiated a camp on cannot receive a camp on For instance if Extension 200 has camped on to Extension 300 another extension cannot camp on to 200 CO Line Key Trunk Access CPC S and CPC M Description You can access an outside line by pressing a CO line key Operation 1 Press an unlit line key e The phone issues outside dial tone The line LED lights green e CO TALK XX where XX is the line appears on the display 2 Dial the telephone number The dialed number appears on the display 3 Complete the call and replace
114. e changed through system programming Table 4 1 Absence Messages Message No Message Text 0 In Meeting 1 At Lunch 2 Out of Office 3 Vacation 4 Another Office 5 User Defined Revised April 2000 DBS 824 3 0 3 2 700 4 3 Absence Message DSLT Features 6 User Defined 7 User Defined 8 User Defined 9 User Defined Operation To Set an Absence Message 1 Lift the handset or press ON OFF 2 Dial 71 3 Enter a message code between 0 and 9 See Table 4 1 4 Enter the time you will return optional See Table 4 2 for examples 5 Replace the handset or press ON OFF To Cancel an Absence Message 1 Lift the handset or press ON OFF 2 Dial 71 3 Replace the handset or press ON OFF Related Programming e FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment FF6 Names and Messages Absence Messages Considerations e Extensions without displays get a busy signal rather than the Absence Message e If an extension user selects a message code number 5 9 that has not been set up with a message Absence followed by the code number appears on the caller s display e Absence Message return times can be entered as shown in Table 4 2 4 4 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Busy Override Table 4 2 Example Return Times for Absence Messages Input Display N
115. e Door Box 1 Press the ON OFF key 1 18 DBS 824 3 0 3 2 700 Revised April 2000 System Features Door Box 2 Dial 80 3 Dial the Door Box Access Code 4 Dial the Door Box Extension Number 5 Dial Related Programming FF4 Ringing and Hunt Groups Ringing Assignments all FF1 System Programming Door Phone Assignments All Hardware Requirements Considerations The Door Box feature requires a Door Box Adaptor VB 43711 Door Box Door Phone VA 43705 and door opener The door opener can be purchased from an electronics dealer One Door Box can be connected to a Door Box Adaptor Each Door Box Adaptor uses one digital extension port The Door Box extension cannot take part in conference calls or be overriden Door Box calls cannot be call forwarded or be hunting or coverage group members The Door Opener can be set to open for 2 to 12 seconds While the Door Opener is functioning a call from another Door Box cannot be answered Revised April 2000 DBS 824 3 0 3 2 700 1 19 DP to DTMF Signal Conversion System Features DP to DTMF Signal Conversion CPC S and CPC M Description This feature allows an extension user to switch from DP to DTMF signaling when using a DP trunk For instance if a user dials into a voice mail system using a DP trunk the user can switch to DTMF signaling to communicate with the voice mail system DTMF tones can be sent either during
116. e display If the extension name has been stored that name appears on the display after Talk instead of EXT XXX 4 Complete the call and replace the handset The EXT LED goes off To transfer a call using Tone Calling 1 Press the HOLD key e The EXT LED flashes e Hold EXT XXX where XXX is the extension appears on the display 2 Dial the number of the extension to which the call will be transferred 3 If the system default is voice calling dial 1 Call EXT XXX where XXX 1s the extension appears on the display Revised April 2000 DBS 824 3 0 3 2 700 3 45 Last Number Redial Key Telephone Features 4 Replace the handset Related Programming FFI System Extension Intercom Calling e FFI System Alert Tone for Voice Calls FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment Considerations When an extension s calling mode is set to voice calling a splash tone can be sent to alert the extension to the voice call System programming determines if the splash tone is provided e Ifan extension is offhook it will receive tone calls e Calls to OPX and analog SLT extensions are always tone calls regardless of system programming e The voice calling feature is not available for incoming DISA calls e Voice calls do not forward if Cover No Answer is turned on Last Number Redial CPC S and CPC
117. e extension number 3 When you hear busy tone dial 4 Revised April 2000 DBS 824 3 0 3 2 700 3 7 Call Coverage Groups Key Telephone Features e An alert tone sounds to both phones system programming required The EXT LED lights Related Programming FFI System Alert Tone for Busy Override and OHVA e FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment e FF3 Extension Busy Override Send FF3 Extension Busy Override Receive e FF3 Extension Extension Page Group e FF3 Extension Call Waiting Considerations e You cannot break in on three party conference calls e Attendants can be prevented from using busy override e The default for the override alert tone is off If the override alert tone is enabled the tone will be sent to both parties when a call is overridden e Overridden does not appear on the display of an extension that has been broken into e Call Waiting must be activated for Busy Override to operate on hunt groups calls Call Coverage Groups CPC S and CPC M Description Call coverage is designed for office workers who almost always want their unanswered calls to be routed to the same secretary or secretaries Up to two extensions can be designated as covering phones secretary 3 8 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Call Coverage Groups For example if an outside call
118. ears on the display e The system can be programmed so that Pooled Trunk Access calls automatically use LCR when 9 is selected e Night Service DND and BGM can be activated through FF keys without lifting the handset e When you are making a call using the Speed Dialing feature the FLASH key stored in Speed Dialing becomes the PBX flash feature Handsfree Answerback CPC S and CPC M Description Use the Handsfree Answerback feature to answer a call without lifting the handset Your extension must be programmed for Voice Calling for you to use this feature If your extension is not set for Voice Calling the caller must press 1 during a call to switch from Tone Calling to Voice Calling Operation 1 Confirm that the MUTE LED is off If it is lit press the MUTE key to turn it off 2 Speak into the microphone Related Programming FFI System Extension Intercom Calling Considerations e Stay within three feet of the microphone e The MUTE feature can be selected from the Menu screen on large display phones With other DBS 824 key phones the MUTE function is assigned to a fixed key 3 42 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Handsfree Operation Handsfree Operation CPC S and CPC M Description Handsfree operation is available with all speakerphones This type of operation allows you to use all available DBS 824 features without lifting the handset Operation To
119. ed multiple times in a conversation by pressing the Call Record key However every time call recording is stopped the recording is saved as a separate message When the system is in the process of establishing a call recording connection barge in cannot be performed However once recording begins a barge in is possible but not recommended If a barge in does occur when the party that barges in disconnects call recording may be automatically terminated Extension intercom calls cannot be recorded The other party must be a trunk call including network trunk calls A trunk call must be in progress for the call to be recorded You cannot initiate a call record before connection is made DBS 824 3 0 3 2 700 Revised April 2000 Section 700 Operation Index Index Numerics 44 Series Telephone A 1 A Absence message Blind transfer DSLT 4 14 key telephone 3 21 SLT 5 14 Busy override attendant 2 4 attendant control 2 6 DSLT 4 5 DSLT 4 3 SLT 5 6 key telephone 3 3 c SLT 5 3 Call a account codes coverage groups 3 8 ni ve duration display 3 10 DSLT 4 30 TONIE code for voice mail 1 12 KI e phone n E control 2 6 Alternate attendant 2 3 DSLT 4 6 Answer supervision for voice mail 1 6 key telephone 3 10 Attendant features 2 1 SLT 5 7 absence message control 2 6 hold alternate attendant 2 3 DSLT 4 9 assignment of speed dialing 2 3 key telephone 3 14 busy override 2 4 e 5 t call park 2 5 park dial 0 for attendant 3 34 4
120. ed outside line becomes available that outside line s assignment to you will be canceled The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call using the Pooled Trunk Access feature Trunk Queuing can be used by SLTs Universal Night Answer CPC S and CPC M Description During night mode Universal Night Answer UNA incoming calls can be indicated on an external speaker system With the CPC M calls can alternatively be indicated on an external ringer such as a night bell Universal Night Answer calls can be picked up from any extension provided the extension s Class of Service allows UNA answer Operation To answer a UNA call 1 Pick up the handset The phone issues intercom dial tone Dial 78 CO TALK XX appears on the display where XX the trunk number Revised April 2000 DBS 824 3 0 3 2 700 1 43 Voice Mail Ringing System Features Related Programming e FFI System Extension Class of Service Setting FF1 System Ring Patterns for UNA Terminals M C amp B FF3 Extension Extension Class of Service Assignment FF4 Ringing and Hunt Groups CO Day Ring Assignment e FF4 Ringing and Hunt Groups CO Night Ring Assignment Hardware Requirements e An external ringing device is not provided with the DBS 824 It can be purchased separately from an electronics dealer e An external amplifier and speakers are not provi
121. eed dial code 90 99 or 900 939 Revised April 2000 DBS 824 3 0 3 2 700 5 30 SLT Features Speed Dialing System Speed Dial Description Frequently called numbers can be stored using the System Speed Dial feature With CPC S and CPC M in standard mode up to 90 System Speed Dial numbers 00 89 can be programmed at the Attendant Phone and can be used by any extension With CPC M in add on mode up to 200 System Speed Dial numbers 000 199 can be programmed at the Attendant Phone and can be used by any extension Operation To dial a system speed dial number 1 Pick up the handset 2 If necessary access an outside line 3 Dial 80 4 Dial the two digit system speed dial code 00 89 or 000 199 Related Programming e FFI System Override Toll Restriction with SSD Numbers e FF10 Speed Dialing System Speed Dial Numbers Revised April 2000 DBS 824 3 0 3 2 700 5 31 Speed Dialing SLT Features 5 32 DBS 824 3 0 3 2 700 Revised April 2000 Appendix A 2 0 Feature Update CPC S M Version 2 0 supports all features of CPC S M Version 1 1 as well as offering support for the Panasonic 44 Series telephones VB 44xxx Thoroughly review this appendix when using the DBS 824 with CPC S M Version 2 0 to make sure you understand the enhancements provided with this software release Contents Topic Page Appendix A 2 0 Feature Update 1 44 Series Phone Supp
122. ents 07 Access Toll Restriction data 08 Access Least Cost Routing data 09 Access Copy mode 10 Access Speed Dial data B Back to previous address b Back to previous port F Forward to next address f Forward to next port R Return to previous mode Ctrl Z Quit 1 32 DBS 824 3 0 3 2 700 Revised April 2000 System Features Station Class of Service Station Class of Service CPC S and CPC M Description Station Class of Service provides a way to restrict access to certain extension features Station Class of Service 0 provides access to all features By default all extensions are assigned to this class of service Classes of Service 1 8 can be modified to allow and restrict access to specific features The following table shows the features that can be enabled disabled for station classes of service Table 1 1 Station Classes of Service Class of Service Features Number Feature 1 Dial Tone On Off 50 2 Head Handset Exchange 51 3 BGM On Off 53 4 Absence Message Set Reset 71 5 Call Forward Set Reset 72 6 Do Not Disturb 73 7 Station Lockout 74 8 Park Access 75 9 Park Pick Up 76 10 Meet Me Answer 77 11 UNA Pickup 78 12 Direct Pickup 79 13 Group Pickup 70 14 Tone Voice Mode 1 15 Message Waiting Set 2 16 Busy Override 4 17 Call Waiting 3 18 Offhook Voice Announce
123. er expires If there is no response to the Hold Recall tone the tone is issued at the Attendant Phone However no tone is issued at the Attendant Phone if Night Mode is activated If your system has onhook transfer activated and you have placed an outside call on hold and then made an Intercom Call make sure the other extension presses the FLASH key or hangs up before you do If you hang up before the other extension the held outside line will be transferred to that extension An error tone is issued if you attempt to hold more than one call at once The DBS can provide Music on Hold to callers placed on hold See Music On Hold page 1 24 for more information Description You can use the Call Park function to transfer a call even if you cannot locate the intended recipient of the call Simply park the call and then page the person to whom you want to transfer the call That person can answer the call from any extension by dialing the number of the extension that parked the call 4 10 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Call ParkCall Operation To park a call 1 Press the HOLD key 2 Dial 75 To retrieve a parked call 1 Lift the handset The phone issues intercom dial tone 2 Dial 76 3 Dial the number of the extension that parked the call Related Programming FFI System Attendant Park Hold Recall Timer FFI System Extension Park Hold Recall Timer Conside
124. ercom call the 2nd line will display select key 1 and 2 features from the Flexible Function Screen DBS 824 3 0 3 2 700 Revised April 2000 Appendix A Notes Revised April 2000 2 0 Features Update assigned to display in FF3 ExtPort 28 The same applies when the extension receives CO dial tone FF3 ExtPort 29 during a trunk call FF3 ExtPort 30 and after dialing a busy extension FF3 ExtPort 33 e Use existing addresses FF1 2 7 1 thru 4 to assign select key features to Flexible Function Screens e Select key features for Fixed Function Screens will not appear on small display phones 3 While the select key feature is displayed you can execute the feature by pressing the gt or lt select key Toggling Variable Mode On Off with an FF Key You can program the 61 code into an FF key In programming mode press FF5 ExtPort KeyNo 61 The FF key will toggle Variable Mode on off while the extension is idle or in an off hook dial tone state The FF key LED will remain lit red while Variable Mode is On You can also use a one touch key to toggle Variable Mode on and off however one touch keys do not contain an LED to indicate when Variable Mode is on Variable Mode After Power Cycling If Variable Mode is On the extension will stay in Variable Mode even after power cycling system is powered down then powered back up Incompatibility with older phone versions Variable Mode is availa
125. es New DBS features that can be executed on the 44 Series phones are described below Note The new features introduced with these phones are supported by CPC S M Version 2 0 You can also use the 44 series phones with previous DBS 824 versions but these added features won t be supported Figure 2 44 Series Small Display Phone Panasonic DIGITAL AH 0824 Tue NOV 14 O ES andy FLASH A VOLUME A j AR ast A Aa Revised April 2000 DBS 824 3 0 3 2 700 A 3 2 0 Features Update A 4 Table 7 Key to 44 Series Small Display Phone Appendix A Feature Description 1 Message Indicator Indicates you have a message 2 Display Displays information about phone s status menus dialing directories and text message information 3 Mode Key Used to change display modes from default to direc tory mode 4 End Key Used to exit directory mode and return display to default mode 5 Select Keys Used to select and dial a System Speed Dial Personal Speed Dial or Extension number from a directory 6 PROG Key Used to program FF and one touch keys and to adjust ringer volume Depending on the setup of your sys tem it may also be used to transfer calls 7 CONF Key Used to establish conference calls check FF key and one touch features and scroll through messages
126. ess ON OFF again Related Programming e FF7 Toll Restrictions Toll Restrictions all e FF10 Speed Dialing Personal Speed Dial Numbers Revised April 2000 DBS 824 3 0 3 2 700 3 77 Speed Dialing Key Telephone Features Considerations e Personal Speed Dial numbers can contain up to sixteen characters including the FLASH indicate PAUSE REDIAL CONF and AUTO keys e A dash can be displayed in the Personal Speed Dialing number To display a dash press the FLASH key where you want the dash to appear e If you make a mistake while programming an alarm tone is issued and ERROR appears on the display If this happens start again from step 1 e Storing a new number erases any previously stored data e Names for Personal Speed Dialing can be programmed using a DSS console at the Attendant Phone e Ifthe called party s number and name are stored in the Personal Speed Dial code that information appears on the display when you use the speed dial code e Speed Dial numbers cannot be checked while Station Lockout is activated System Speed Dial CPC S and CPC M Description Frequently called numbers can be stored using the System Speed Dial feature System Speed Dial numbers are programmed from the Attendant Phone and can be used by any extension With the CPC S and the CPC M set in the standard mode up to 90 System Speed Dial Numbers can be stored 00 89 With the C
127. ess the FF key DSS key or One Touch key 4 Press the CONF key 5 Press the AUTO key 6 Dial the voice mail pilot number 7 If the key is for personal message retrieval enter a password XXX or AUTO 00 99 if desired If the key is for attendant transfer to voice mail do not enter a password but include any special codes or for example if they are required by the voice mail system Note If a password is used it can be from 1 to 3 digits If the password is over 3 digits long it must be assigned to a personal or system speed dial number 00 99 000 199 or 900 939 8 Press the HOLD key To use a Voice Mail key When the VM key flashes the user presses it to connect to the mailbox 3 66 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Onhook Dialing Related Programming FF5 Keys FF Key Assignment for Extensions FF5 Keys FF Key Assignments for DSS Consoles Considerations e Ifthe voice mail password is over three digits long assign the password to a personal or system speed dial number 00 99 000 199 or 900 939 e If you are using 2 digit dialing with a third party voice mail the password can be up to 4 digits long before it must be stored as a speed dial number e With third party voice mail you must make sure a voice channel is assigned for message waiting control in order for the MSGE lamp and VM key to light The FF Key Copy program FF9 3 1 8 1 8 should not be used to c
128. ess the PROG key or dial 8 The line LED for the original outside line turns red e TRF XXX TRK Y Y where XXX is the extension and Y Y is the line appears on the display e The third party need only pick up the handset to speak to the outside line Hang up to complete the transfer Related Programming Considerations FF1 System Onhook Transfer FF1 System Extension Transfer Recall Timer for CO Calls FF1 System Extension Transfer Recall Timer for Intercom Calls FF1 System Attendant Transfer Recall Timer for CO Calls FF1 System Attendant Transfer Recall Timer for Intercom Calls The Attendant can transfer calls while the handset is still in place even if the system is not set for Onhook Transfer You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated 3 24 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Call Waiting e You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For example if phone A is covered to phone B calls that are transferred to phone A will be forwarded to phone B e When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated a call tone is issued at your extension after Transfer Recall Timer expires
129. etters and or numbers Press FLASH after each letter Press CONF to switch between numbers and letters To store your entry press HOLD Table 2 1 Key sequences for text assignment Key Number of Key Presses Once Twice Three Four Five Six times times times times 1 Space Q Z Space q Z 2 A B C a b c 3 D E F d e f 4 G H I g h i 2 8 DBS 824 3 0 3 2 700 Revised April 2000 Attendant Features Attendant Groups Key Number of Key Presses Once Twice Three Four Five Six times times times times 5 J K L j k l 6 M N O m n o 7 P R S p r S 8 T U V t u v 9 W X Y W y 0 A A 9 5 9 Attendant Groups CPC S and CPC M Description The DBS 824 can accommodate up to four attendant positions The first attendant is fixed at port 1 extension 100 The other Attendants can be set to any port or extension When there is more than one attendant in a system you can create an Attendant Group with a pilot number of 0 When all Multi Line keys on the first attendant phone are busy calls are forwarded to the second third and fourth attendant phones in that order Related Programming Considerations FF1 System Second Attendant Position FF1 System Third Attendant Position FF1 System Fourth Attendant Position FF1 System Attendant Transfer Extension If all four phones are busy calls are tr
130. ext menu 9 PROG Key Used to program FF and one touch keys and to adjust ringer volume Depending on the setup of your sys tem may also be used to transfer calls 10 Flexible Function Used to access outside lines or to access call handling FF Keys features 11 DND CF Indicator Indicates that Do Not Disturb Call Forwarding or Absence Message is set 12 MUTE Indicator Indicates that your voice is muted i e party on the other end cannot hear you Lights solid when your hands free microphone is muted and flashes when your handset is muted 13 EXT Indicator Lights when you are on a call flashes when you hold a call 14 ON OFF Indicator Lights when ON OFF key has been pressed 15 REDIAL Key Used to redial last outside number dialed 16 MUTE Key Used to activate deactivate MUTE function When activated the party on the other end cannot hear you See item 12 MUTE Indicator 17 AUTO Key Used to access speed dialing enter account codes or for message waiting answer cancel 18 ON OFF Key Used to make a call without lifting handset 19 FLASH Key Used to end an outside call and to restore dial tone without hanging up receiver 20 VOLUME Key Used to adjust level of tones background music ring ing receiver volume and display contrast 21 HOLD Key Used to hold calls to retrieve held calls and to com plete FF key programming 22 Microphone Used to talk with other party without using the handset 23 Speaker Em
131. ey Telephone Features Call Pickup Call Pickup CPC S and CPC M The DBS 824 provides both directed and group call pickup Direct Call Pickup Description A call to any extension can be answered from another extension using the Direct Call Pickup feature The Direct Call Pickup feature can be programmed into a One Touch key Operation 1 Pick up the handset The phone issues intercom dial tone 2 Dial 79 3 Enter the number of the ringing extension e The extension number or the outside line number of the caller appears on the display The EXT LED lights on the MCO or ML key 4 Complete the call and replace the handset The EXT LED goes off Related Programming e FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment Considerations If more than one caller is attempting to reach the ringing extension the Direct Call Pickup feature answers the call that arrives first Once the call has been picked up other extensions that attempt to pick up Revised April 2000 DBS 824 3 0 3 2 700 3 19 Call Pickup Key Telephone Features the call receive busy tone e You can answer incoming calls intercom calls both tone and voice call waiting paging transferred calls or recalls using the Direct Call Pickup feature You cannot answer alarm incoming calls or callbacks with this feature Group Call Pickup Description Operation Using the Group Call Pi
132. fferent extension numbering plan 1 e changed from 2 digit to 3 digit extensions 3 digit to 4 digit extensions etc the Voice Mailbox Access Code must be reprogrammed into the MSG key DSS 72 Console Key Arrangement 44 Series phones only CPC S M Version 2 0 and higher Description A 16 The keys on the DSS 72 Console VB 44320 are arranged differently from the VB 43320 model The DSS console has 6 columns x 12 rows of keys not 8 columns x 9 rows as in the previous version This affects the following Name and Message Assignments FF6 addresses The alphabetical arrangement of the keys is different e FF Keys The FF keys on the DSS 72 console are numbered left to right bottom row first e DSS 1 Defaults The default extension number assignments on DSS 1 are different The arrangement for the DSS keys is shown in Figures 4 amp 5 DBS 824 3 0 3 2 700 Revised April 2000 Appendix A Figure 4 DSS 72 Console VB 44320 keys DSS 72 Key Layout albhabetical Panasonic ade Ts A CEN E FFT A EEE 0 EE71 EE72 IO JAKS DJK J C Yav j G _K f L ee FF62 Fre a FF65 FF66 T T JE a gt M QCR FF55 FF56 EEST FESS FF59 FF60 SS 2 YA JA YK JAY J w Xx EE43 ESO FFS1 FFS2 FF53 ES NS gers iy NS 2 amp J C I Ns 4 Ne JA 1 2 ee FF
133. for Extensions FF5 Keys FF Key Assignments for DSS Consoles Once an extension is connected to voice mail pressing a DSS BLF key will transmit the extension number stored on the DSS BLF key to the voice mail system regardless of what state the DSS BLF key is in In other words the extension number is transmitted whether the key is idle ringing or busy Note DSS BLF keys on the DSS 72 always light red when an extension is active they do not flash red when an extension is ringing or light green when an extension is forwarded Note If an attendant wants one VM key for a personal mailbox and one for transferring to voice mail the personal VM key must be assigned to the lowest numbered FF key For example if DSS keys 60 and 61 are assigned as VM keys key 60 should be used for the attendant s personal mailbox If VM keys are assigned to both the phone FF keys and the DSS keys the lowest numbered FF key on the phone should be used for the attendant s personal mailbox If the personal VM key is not assigned to the lowest numbered key it will not flash to indicate VM messages 2 16 DBS 824 3 0 3 2 700 Revised April 2000 Attendant Features Station Lockout Code Assignment Station Lockout Code Assignment CPC S and CPC M Description The Station Lockout feature allows users to dial a Station Lockout code to restrict their phone from being used for outside calls Station Lockout codes can be assigned through
134. g COS Confirmation CPC S and CPC M Description The attendant can check the Walking Class of Service ID code of any extension Operation 1 Press ON OFF 2 Press CONF 3 Dial 12 plus the extension number The Walking Class of Service ID code appears on the display Revised April 2000 DBS 824 3 0 3 2 700 2 22 Chapter 3 Key Telephone Features This chapter describes DBS 824 key telephone features DBS 824 key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes This chapter covers the following topics Topic Page Key Phone 3 3 Absence Message 3 3 Auto Redial 3 6 Auto Repeat Dial 3 7 Call Coverage Groups 3 8 Call Duration Display 3 10 Call Forwarding 3 10 Call Hold 3 14 Call Park 3 17 Call Pickup 3 19 Call Transfer 3 21 Call Waiting 3 25 Call Waiting OHVA Text Reply 3 28 Camp on 3 29 CO Line Key Trunk Access 3 30 Conference Calls 3 31 Delayed Ringing 3 33 Dial 0 for Attendant 3 34 Do Not Disturb DND 3 35 EM 24 Console 3 36 Flexible Function FF Keys 3 37 Handsfree Answerback 3 42 Handsfree Operation 3 43 Headset Operation 3 43 Intercom Calling 3 43 Last Number Redial 3 46 Line Appearances 3 47 Meet Me Answer 3 54 Revised April 2000 DBS 824 3 0 3 2 700 3 1 Topic Page Me
135. g calls only The maximum number of verified account codes is 100 e Each verified account code must consist of 4 digits Revised April 2000 DBS 824 3 0 3 2 700 1 5 Answer Supervision for Voice Mail System Features e 0000 cannot be used for a verified account code e Verified account codes do not override station lockout Verified account codes do not override Least Cost Routing LCR settings Answer Supervision for Voice Mail CPC S and CPC M Description This feature allows the DBS 824 to send an answer signal to third party voice mail systems Sending an answer signal provides quicker response time between the DBS 824 and the voice mail system The following programming can be performed from an attendant phone or any other phone that has entered the programming access code To assign an answer signal code 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Press the PROG key 3 Enter 94 4 Enter the Answer Signal Code 1 to 5 digits 5 Press the HOLD key To view an answer signal code 1 Press the ON OFF key 2 Press the CONF key 3 Dial 94 Considerations 1 6 DBS 824 3 0 3 2 700 Revised April 2000 System Features Auto Day Mode e The digits used for the answer signal code are determined by the requirements of the voice mail system e If the called extension does not answer and is forwarded to voice mail the DBS 824 sends a c
136. gaged in a conference call cannot receive Call Waiting e Call Waiting cannot be sent to an ML key Revised April 2000 DBS 824 3 0 3 2 700 5 18 SLT Features Camp on Camp on CPC S and CPC M Description If you reach a busy extension you can use the Camp on feature to alert you with a ring when the extension becomes free You can then pick up your handset to automatically dial the extension Operation To activate the Camp on feature 1 Lift the handset 2 Dial the desired extension number 3 Upon hearing busy tone press 3 e The phone issues ringback tone e If the Camp on feature is not available the phone continues to issue a busy tone 4 Replace the handset after you hear the ringback tone 5 Wait for the callback ring To answer the callback ring Pick up the handset when you hear the callback ring The system automatically dials the called extension Related Programming FF3 Extension Call Waiting OHVA Considerations e The callback ring must be answered within sixteen seconds or it is canceled e A Camp on request will only be accepted after Call Waiting status Revised April 2000 DBS 824 3 0 3 2 700 5 19 SLT Features Conference Calls e Camp on cannot be activated to an extension that has call forwarding turned on e If an extension with call forwarding camps on to a busy extension its camp on reply is not forwarded e An extension can only have one call camped
137. he DISA connection CT1 CO Tone 1 also labeled VR1 controls the ringing volume of DISA calls to extensions when the MFR 8 circuit VB 43431 circuit card is used VRI also labeled MOH controls the ringing volume of DISA calls to extensions when the 2 circuit MFRU VB 42431 circuit card is used See the DBS 824 Installation Manual Section 300 for more information Considerations e DISA can be used to access extensions as well as outside numbers e Once an incoming DISA code is entered you cannot blank it out without entering the programming mode e Busy override cannot be used for a DISA line 1 16 DBS 824 3 0 3 2 700 Revised April 2000 System Features Direct Trunk Access Direct Trunk Access CPC S and CPC M Description Extensions can access a specific trunk for outgoing calls Extensions can also use Direct Trunk Access to test trunks or to access data trunks Operation 1 Press the ON OFF key e The phone issues intercom dial tone e The ON OFF LED lights 2 Dial 88 then enter the desired line number 01 08 The phone issues outside dial tone e CO TALK XX where XX is the line number appears on the display 3 Dial the telephone number The number appears on the display 4 Complete the call and replace the handset Considerations e You cannot use the Direct Trunk Access feature if you are holding a call that does not appear on a CO line key Distinctive Ringing CPC S and CPC M Des
138. he Recall Timer expires the extension rings and the Multi Line key flashes green If LCR is enabled ML keys can be assigned for trunk group 89 However the FF keys will not light ML MCO Separation CPC S and CPC M Description Each extension can have either MCO or ML keys FF3 Extension ML MCO Separation FF5 Keys FF Key Assignments all Considerations e The initial setting for all extensions except first attendant phone is MCO e The initial setting for the first attendant phone port 1 is ML Meet Me Answer CPC S and CPC M Description You can answer a Paging call from any extension using the Meet Me Answer feature 3 54 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Message Waiting Callback Request Operation Pick up the handset from any extension at which you hear the Paging call The phone issues intercom dial tone Press 77 e Paging ceases and you are connected to the party trying to reach you The EXT LED lights Related Programming Considerations FF1 System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment The Meet Me Answer feature cannot be used with Paging Group 00 You can only use the Meet Me Answer feature at an extension that does not have an incoming call If an external paging system or a Universal Answer system has been installed use Group Call Pickup to respond to the Paging call If
139. hone issues intercom dial tone The ON OFF LED lights 2 Press the CONF key C appears on the display 3 Dial 90 then enter the number of the outside line you want to check If 1234 outgoing calls have been made on line 01 OutGoing01 01234 appears on the display Pressing the key steps through the trunk numbers and system speed dial numbers 4 Press the ON OFF key The ON OFF LED goes off To check other usage rates Replace 90 in Step 3 with one of the following codes 2 20 DBS 824 3 0 3 2 700 Revised April 2000 Attendant Features Traffic Measurement Table 2 3 Traffic measurement options Delete usage data Operation Code Display Check the number of incoming calls to a specific trunk 91NN Incoming NN Check the number of times a System Speed Dial number 92SS SYS SPD SS was used 93 Clear All Inform Notes NN CO line number 01 08 SS System Speed Dial number 00 89 or 000 199 Considerations e The Traffic Measurement feature can be accessed from any display phone e Usage data cannot be cleared item by item e All data is retained until it is deleted or until 65 536 entries are made at which point the figures are reset to zero e A backup battery protects memory contents in case of power failure Revised April 2000 DBS 824 3 0 3 2 700 2 21 Attendant Features Walking COS Confirmation Walkin
140. ifferently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls follow permanent call forward Revised April 2000 DBS 824 3 0 3 2 700 5 4 SLT Features Auto Redial settings Direct trunk calls Transferred trunk calls Auto Redial CPC S and CPC M Description If the Redial key is pressed when the extension is idle or receiving dial tone the last intercom or outside number is automatically redialed Related Programming e FF3 System Auto Redial on Extensions e FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment Auto Repeat Dial CPC S and CPC M Description When a called outside party is busy pressing the REDIAL key while hearing busy tone automatically redials the number The system will keep redialing the number until the called party answers you hang up or the Auto Repeat Dialing Count is reached Related Programming FFI System Auto Repeat Dialing Count e FFI System Wait Timer for Auto Repeat Dialing FFI System Busy Tone Detection Timer Revised April 2000 DBS 824 3 0 3 2 700 5 5 Busy Override SLT Features FF1 System Dial Tone Detection Timer FF2 Trunk CO Busy Tone Detection Busy Override CPC S and CPC M Description Extensions in the
141. ing 1 34 music on hold 1 24 night service 1 25 OPX adaptor 1 27 paging 1 28 power failure transfer 1 29 remote maintenance 1 31 remote programming mode 1 31 SMDR 1 37 station class of service 1 33 station hunting all versions 1 34 toll restriction 1 38 trunk groups 1 40 trunk name assignment 1 41 trunk queuing 1 42 universal night answer 1 43 VAU 1 45 VAU port assignment 1 45 verified account codes 1 4 voice mail ringing 1 44 walking TRS class of service 1 46 T Text assignment attendant control 2 7 Time system 2 18 Toll 1 38 Toll restriction 1 38 walking class of service 1 46 Traffic measurement 2 20 Transfer blind 3 21 4 14 5 14 DSLT 4 14 key telephone 3 21 screened 3 23 4 15 5 15 SLT 5 14 trunk to trunk 3 82 Trunk access CO line key 3 30 direct 1 17 4 21 5 22 pooled 3 68 4 29 5 29 groups 1 40 name assignment 1 41 gueuing 1 42 Trunk to trunk transfer 3 82 U UNA 1 43 Universal night answer 1 43 Vv VAU 1 45 hunting priority 1 21 port assignment 1 45 VB 44225 A 1 Verified account codes 1 4 Voice announce unit 1 6 DBS 824 3 0 3 2 700 Revised April 2000 Section 700 Operation Index see VAU 1 45 Voice Mail B 1 Voice mail answer supervision 1 6 call forward ID 1 12 ringing 1 44 W Walking COS confirmation 2 22 TRS class of service 1 46 Revised April 2000 DBS 824 3 0 3 2 700
142. initiate handsfree operation press the ON OFF key This takes the phone offhook and provides access to the full range of calling features Headset Operation CPC S and CPC M Description Headset operation allows you to handle calls with a headset instead of with the handset or speakerphone Operation 1 Pick up the handset or press ON OFF 2 Dial 51 If headset mode is already on these steps turn it off if headset mode is off these steps turn it on Intercom Calling CPC S and CPC M Descriptions The DBS 824 provides two methods of intercom calling voice calling and tone calling Revised April 2000 DBS 824 3 0 3 2 700 3 43 Intercom Calling Key Telephone Features Voice Calling With voice calling intercom calls are connected immediately without a ringing tone Tone Calling With tone calls a ringing tone is sent to the called extension System programming determines whether the DBS 824 uses voice or tone calling as a default If voice calling is the default dialing 1 after the extension number changes the call to a tone call If tone calling is the default dialing 1 results in a voice call Operation To make a Voice Call 1 Pick up the handset The phone issues intercom dial tone Note If you are calling from an extension programmed for Prime Line Preference press the FF key programmed for intercom operation 2 Dial the extension number 10 69 or 100 699 3 If the sy
143. ion VAU Hunting Priority Considerations The following call types are routed to the first VAU message Trunk calls Transferred trunk calls Intercom calls Transferred intercom calls All recalls are routed to the second VAU message Independent Timers CPC S and CPC M Description The DBS 824 provides separate timers for Call Forwarding No Answer CO Delayed Ring Extension Delayed Ring and Hunt Group No Answer The Call Forwarding No Answer timer determines how long a call will ring an extension before forwarding The CO Delayed Ring and Extension Delayed Ring timers determine how long a call will ring an extension before ringing other extensions assigned the delayed ringing The Hunt Group No Answer timer determines how long a call will ring an idle member of a hunt group before hunting to the next idle group member Related Programming FF1 System Call Forward No Answer Timer FF1 System Central Office Delayed Ring Timer FF1 System Extension Delayed Ring Timer FF1 System Hunt Group No Answer Timer 1 22 DBS 824 3 0 3 2 700 Revised April 2000 System Features Least Cost Routing LCR Least Cost Routing LCR CPC S and CPC M Description Least cost routing LCR automatically selects the least expensive route available for toll calls LCR is accessed by dialing 9 before placing a call Related Programming Primary Program Areas e FFl System Least Cost Rou
144. ion Copy program FF9 2 1 24 1 24 should not be used to copy extension settings that include a Call Forward ID Code Copying extension settings in this manner allows the copy destination to retrieve the messages of the copy source For example if you copy extension settings from extension 200 to extension 300 extension 300 can retrieve 200 s messages Extension 300 can retrieve 200 s messages because the Call Forward ID Code for 200 is also assigned to 300 Caller ID CPC S and CPC M Description The DBS 824 supports Caller ID CID a service offered by local central offices sends calling number information from the local CO to the DBS 824 Users who have display telephones can see CID information as incoming calls ring at their extension and can have access to previous calls via the call log feature Caller ID Call Log CPC S and CPC M Description The Call Log keeps a record of Caller ID calls to individual phones The Call Log allows users to view Caller ID calls that have been sent to their phone Revised April 2000 DBS 824 3 0 3 2 700 1 13 Centrex PBX Compatibility System Features Users can assign an FF key to flash when there are new entries in the log When the user presses the key to access the log the LED turns off Call Logs can be assigned to both attendant and non attendant extensions Centrex PBX Compatibility CPC S and CPC M Description Centrex PBX Compatibility a
145. ion number To make a DISA call to an outside number 1 Dial the DISA trunk number 2 Once you hear DISA tone from the DBS 824 enter the 4 digit DISA code if an incoming DISA code is assigned If the incoming DISA code is not assigned proceed to the next step 3 Dial 7 plus the 4 digit outgoing DISA code Two outgoing DISA codes are assigned Either may be used after the 7 4 Dial the number of the trunk group you want to use 81 86 or 9 5 Dial the desired telephone number Related Programming FF1 System Direct Inward System Access DISA Call ID Code FF1 System DISA Outbound Call ID Code 1 FF1 System DISA Outbound Call ID Code 2 FF2 Trunk DISA Auto Answer FF2 Trunk DISA Start Time Revised April 2000 DBS 824 3 0 3 2 700 1 15 Direct Inward System Access DISA System Features e FF2 Trunk DISA End Time To program an incoming code from an attendant phone In addition to the DISA ID Setting in FF1 the following procedure can be used to program an incoming code 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights Press the CONF key Dial 7 Enter the DISA code Press the HOLD key Press the ON OFF key The ON OFF LED goes off Hardware Requirements An MER card is required for DISA either the 2 circuit MFRU Circuit Card VB 42431 or the 8 circuit MFR Circuit Card VB 43431 The MFR card is required to detect DTMF tones entered via t
146. ions have dial tone directly from the CO system features and restrictions do not apply Hardware Requirements e Power Failure Unit VA 43703 e An SLT that will be connected to the PFU Revised April 2000 DBS 824 3 0 3 2 700 1 29 Power Failure Transfer System Features e A Single Line Telephone Adapter VB 40709 is required to provide analog ports to the PFU Considerations e Up to four SLTs can be connected to one Power Failure Unit e Ifacall is in progress through the PFU when the power is restored the call will be disconnected e For added protection against power outages backup batteries can be installed in the DBS 824 Backup batteries provide full telephone service and system features to all DBS 824 extensions for a limited amount of time With maximum traffic the backup batteries last up to 40 minutes 1 30 DBS 824 3 0 3 2 700 Revised April 2000 System Features Remote Maintenance Remote Maintenance CPC S and CPC M Description The DBS 824 can be programmed from a remote terminal or from a remote PC by connecting via modems to the Maintenance port on the Serial Interface Unit SIU The Remote Programming Mode may also be used locally by directly connecting to the Maintenance Port Remote Programming Mode CPC S and CPC M Description Remote Programming Mode uses a modem connected to a dumb terminal or a PC terminal program to access a modem connected to the DBS 824 Maintenance
147. is software release The following enhancements are included with CPC S M Version 3 0 e Support is added for the PanaVOICE Digital Voice Mail system CPC M only All installation and programming procedures for the PanaVOICE Digital Voice Mail system are covered in the documentation supplied with the PanaVOICE Digital Voice Mail system e The VAU port assignment program FF3 ExtPort 46 can now be used to configure digital ports connected to the PanaVOICE Digital Voice Mail CPC M only e A Digital Key Telephone user can now dial 73 to enable or disable the use of the Off Hook Monitor feature When the user dials 73 the first time the display reads Monitor OFF and the Off Hook Monitor feature cannot be used When the user dials 73 a second time the display reads Monitor ON and the Off Hook Monitor can be used Revised April 2000 DBS 824 3 0 3 2 700 B 1 3 0 Features Update Appendix B B 2 DBS 824 3 0 3 2 700 Revised April 2000 Appendix C 3 1 Feature Update CAUTION When using the Call Record feature in some states it is illegal to record telephone communications without the consent of all parties In other states it is illegal to record without the consent of one party These laws do not make the Call Record feature on a telephone system illegal Before activating this feature please check applicable state and federal laws CPC M Version 3 1 adds support for the Call Record feature available with PanaVOICE
148. its tones and voice at your extension DBS 824 3 0 3 2 700 Revised April 2000 Appendix A 2 0 Features Update Directory Mode 44 Series phones only CPC S M Version 2 0 and higher Description Operation Revised April 2000 On the small display phones you can use the phone s select keys as well as other keys to scroll through a directory of existing System Speed Dial SSD names Personal Speed Dial PSD names or extension names and select one to dial For example if you can t remember the party s extension number or speed dial number to which you want to transfer a call on hold you can use Directory Mode to find the number and execute the transfer Note This feature applies to the 44 series small display phone only i e phones with a 2 line LCD display The select keys on the 44 series small display phone are located next to the display s 2nd line Pressing select key 1 gt on the left or select key 2 lt on the right will access the displayed directory To use Directory Mode 1 Press the MODE key to turn Directory Mode on The 2nd line of the LCD will display SSD on the left and PSD on the right e Press the MODE key again to access the directory for extension names The 2nd line of the LCD will display EXT on the left 2 Press the gt select key to access the directory of existing SSD or EXT names or the lt select key to access the PSD directory The 2nd
149. k Request is automatically forwarded to the designated extension e You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated e Making a blind transfer to an extension to which you have previously sent a callback request will not cancel your callback request Offhook Voice Announce OHVA CPC S and CPC M Description Use the Offhook Voice Announce OHVA feature to interrupt a busy extension and then make an announcement that only the called party can hear Operation To make an OHVA 1 Lift the handset 2 Dial the desired extension number 3 Upon hearing busy tone press 5 Related Programming e FFI System Onhook Automatic Transfer FF1 System Alert Tone for Busy Override amp OHVA FF1 System Extension Class of Service FF3 Extension Extension Class of Service Assignment Revised April 2000 DBS 824 3 0 3 2 700 5 28 SLT Features Pooled Trunk Access Considerations FF3 Extension Call Waiting OHVA If Onhook Transfer is enabled the held call is transferred as soon as the extension sending the OHVA hangs up The transferred call is held until the extension that received the OHVA completes the current call The extension interrupted by the OHVA cannot receive a Call Waiting message during an OHVA You cannot toggle back and forth between two calls during an OHVA If you make an Offhook Voice Announcement to an SLT the SLT use
150. k to the caller The text message can be sent after any of these intercom call indications e Call waiting tone e Call waiting tone followed by a text message e An offhook voice announce Operation When you are on a call and receive an indication of a incoming intercom call press CONF and then dial 1 5 The following table shows the default text associated with messages 1 5 Message Number Message Definition 1 Take A Message Please Hold Will Call Back Transfer na BB ON Unavailable Messages 1 5 can be changed through system programming Programming FF6 Names and Messages Call Waiting OHVA Text Reply 3 28 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Camp on Considerations e Text messages 1 5 can be changed from an attendant phone or a DSS 72 Camp on CPC S and CPC M Description If you reach a busy extension the Camp on feature will alert you with a ring when the extension becomes free You will then be able to pick up your handset to automatically dial the extension Operation To activate the Camp on feature 1 2 Pick up the handset Dial the desired extension number If the extension is busy your phone issues busy tone Press 3 e The phone issues ringback tone If the Camp on feature cannot be set the phone continues to issue busy tone Replace the handset after you hear the ringback ton
151. kflash Considerations e Call Waiting responses cannot be made during conference calls e A switchhook flash is ignored during a conference call e Calls forwarded externally cannot create a conference e The Hold feature cannot be used during a three party conference Dial 0 for Attendant CPC S and CPC M Description Users can call the Attendant from any extension by pressing 0 If multiple attendants are assigned a dial 0 call goes to Attendant 1 first If attendant 1 is busy the call goes to Attendant 2 The call continues to transfer to the next attendant in the attendant group if necessary A maximum of four attendants can be assigned Operation 1 Lift the handset 2 Press 0 Related Programming Revised April 2000 DBS 824 3 0 3 2 700 5 21 SLT Features DTMF Stations e FFI System Second Attendant Position e FFI System Third Attendant Position e FFI System Fourth Attendant Position e FFI System Attendant Transfer Extension DTMF Stations CPC S and CPC M Description The DBS 824 supports DTMF extensions on SLTA analog extension ports Dial Pulse extensions are not supported by the SLTA Related Programming FF2 Trunk DTMF Pulse Dialing for Trunks Considerations DP to DTMF Signal Conversion allows DTMF extensions to use either dial pulse or DTMF trunks Direct Trunk Access CPC S and CPC M Descripti
152. l 2000 DBS 824 3 0 3 2 700 1 3 Index Section 700 Operation multi CO MCO appearances 3 51 multi line ML appearances 3 53 non appearing outside lines 3 58 offhook signaling 3 59 OHVA 3 60 one touch keys 3 62 one touch voice mail access 3 65 onhook dialing 3 67 personal speed dialing 3 75 pooled trunk access 3 68 prime line preference 3 70 private line 3 71 reminder call 3 72 ringing line preference 3 73 saved number redial 3 74 screened transfer 3 23 speed dial linking 3 80 speed dialing 3 75 station lockout 3 81 system hold 3 15 system speed dialing 3 78 trunk to trunk transfer 3 82 L Last number redial DSLT 4 24 key telephone 3 46 SLT 5 25 LCR 1 23 Least cost routing see LCR 1 23 Line appearances direct 3 49 direct line 3 47 DSS BLF 3 47 key telephone 3 47 multi CO 3 47 multi CO MCO 3 51 multi line ML 3 47 3 53 non appearing outside line 3 58 List of features xi Lockout for extension 3 81 Longest idle hunting 1 34 remote programming mode 1 31 Meet me answer DSLT 4 25 key telephone 3 54 SLT 5 26 Message waiting callback request DSLT 4 26 key telephone 3 55 SLT 5 27 ML MCO separation 3 54 Multi CO MCO appearances 3 47 3 51 Multi line ML appearances 3 47 3 53 Music background 1 10 on hold 1 24 N Naming trunks 1 41 Night mode 1 25 service 1 25 Non appearing outside lines 3 58 O Offhook signaling 3 59 Offhook voice announce see OHVA 5 28 Off premises e
153. l 2000 DBS 824 3 0 3 2 700 4 31 Speed Dialing DSLT Features e Any previously saved number is erased when a new number is saved e The Saved Number Redial feature can redial a number up to sixteen digits long A maximum of five Speed Dialing codes can be stored Speed Dialing CPC S and CPC M Personal Speed Dialing Description Operation Frequently called numbers can be stored using the Personal Speed Dial feature With the CPC S and CPC M in the standard mode up to 10 Personal Speed Dial numbers can be programmed at individual extensions With the CPC M in the add on mode up to 40 Personal Speed Dial numbers can be programmed at individual extensions Extension users can program their own personal speed dial numbers or they can be programmed from a key phone To assign Personal Speed Dial Numbers 1 Lift the handset or press ON OFF 2 Press 3 Dial 80 4 Diala personal speed dial code 90 99 or 900 939 5 Dialthe number you want to store To include a trunk access code in the number press CONF then dial 9 or 1 6 1 6 trunk groups 81 86 e To include a pause press REDIAL e To include a flash press FLASH 4 32 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Speed Dialing 6 T7 Press HOLD Replace the handset or press ON OFF To delete a Personal Speed Dial number 1 23 D Lift the handset or press ON OFF Press Dial 80
154. l recording is complete the recording is stored in your voice mail box as a new voice mail message Revised April 2000 DBS 824 3 0 3 2 700 C 1 3 1 Features Update Notes C 2 Appendix C PanaVOICE treats the recording message just as it would any other new message lights the message waiting LED displays MSG on your telephone provides off site message notification etc Retrieve the call recording just as you would any other new voice mail message If you are unclear on how to retrieve messages contact your PanaVOICE system administrator Recording a call requires a conference circuit If no conference circuit is available PanaVOICE cannot record the conversation Systems equipped with CPC M provides 3 conference circuits Since a conference circuit is used when the call being recorded is placed on hold the other party will continue to be recorded and will not hear music on hold The call record feature is not designed to support multiple party conversations Once recording a call do not attempt to add other parties If you need to conference in additional parties first stop the recording by pressing the Call Record key and then initiate the conference If you are in a multiple party conversation do not attempt to record the conversation Calls that are in call record mode cannot be transferred First stop the recording by pressing the Call Record key then transfer the call Call recording may be stopped and restart
155. le to dial or go off hook You can choose which device will ring by going off hook at either the digital key telephone or the analog device and dialing 71 The digital key telephone display will reflect Analog port RING or Key Tel RING depending on which device is selected the default is Key Tel RING You can still answer an incoming call from either device regardless of which device is ringing For example if the analog device is ringing you can pick up the call on the digital key telephone by going off hook before the analog device does Similarly if the digital key telephone is ringing or has not answered a voice call the analog device can pick up the call by going off hook first You can program the 71 ring select command into an FF key Pressing the key toggles between Analog Port RING and Key Tel RING When the analog port 1s set to ring the FF key LED lights red When the key telephone is set to ring the LED is off Phone Restrictions e The Analog Adapter will work on the large display phone only VB 44225 e A dial pulse SLT will not function on the analog port e Stutter Dial Tone indicating Call Forwarding mode Do Not Disturb mode etc will not function on an SLT connected to the Analog Adapter e An analog phone connected to the Analog Adapter cannot program or access speed dials Incoming Calls e You cannot program both devices to ring simultaneously e The 71 code will no
156. line will show two speed dial or extension names at a time the first 7 characters of each name beginning with the A s 3 To scroll through the names two at a time press the key To back scroll press the key 4 To jump to another letter in the directory press the numeric key for it For example press the 6 key to jump to the M s N s and O s The M s will appear first Press 6 again to jump to the N s and again to jump to the O s Note This doesn t work for PSD names unless the system is a DBS 824 CPC M Version 2 0 or higher which allows up to 40 PSDs e For names beginning with Q or Z use the 1 key 5 When the correct speed dial or extension name is displayed you can execute the dialing of its speed dial or extension number by pressing the select key that points to it gt if the name is displayed on the left or lt if the name is on the right e Or to exit the directory without selecting a number to dial press the END key or go on hook DBS 824 3 0 3 2 700 A 7 2 0 Features Update Notes Appendix A Available on small display phones only This feature applies to the 44 series small display phone only i e phones with a 2 line LCD display Incompatibility with older phone versions Directory Mode is available on the 44 Series phones only Hot Dial Pad and Directory Mode The Hot Dial Pad feature FF3 ExtPort 47 will not work on an extension in Directory Mode Vari
157. ling Talk EXT XXX where XXX is the number of the extension that left the Callback Request appears on the display e When your call is answered the EXT LED lights and the Message Waiting lamp goes off To view the most recent Callback Request Callback Requests are normally viewed in the order received To view the most recent callbacks first 1 Press the ON OFF key 3 56 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Message Waiting Callback Request e The phone issues intercom dial tone e The ON OFF LED lights Press the CONF key twice The most recent Callback Request appears on the display Press the ON OFF key The ON OFF LED goes off Repeat steps 2 and 3 to view other Callback Requests To cancel a Callback Request 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Press the AUTO key 3 Press the FLASH key Call Back Cancel appears on the display 4 Press the ON OFF key The ON OFF LED goes off Related Programming Considerations FF1 System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment When your extension has received several Callback Requests the number of requests appears on the left side of the display Up to four Callback Requests can be sent to any one extension The order of the messages can then be changed by the party receiving the requests If you call the same e
158. ling options or transfer to an answering machine VAU Port Assignment CPC S and CPC M Operation A digital port can be assigned as a VAU through system programming The following call types are routed to the first VAU message DISA calls Transferred trunk calls Transferred intercom calls All recalls are routed to the second message Programming e FF3 Extension VAU Port Assignment FF3 Extension VAU Hunting Priority Revised April 2000 DBS 824 3 0 3 2 700 1 45 Walking TRS Class of Service System Features Walking TRS Class of Service CPC S and CPC M Description Walking TRS Class of Service allows an extension user to carry his or her toll restrictions to another phone Before the Walking TRS Class of Service feature can be used a Walking Class of Service code must be entered for each extension that wants to use dialing privileges at another extension To enter a Walking Class of Service code 1 Pick up the handset The phone issues intercom dial tone 2 Dial 12 3 Enter the four digit Walking Class of Service code 0001 9999 Operation To enter a Walking Class of Service code 1 Pick up the handset The phone issues intercom dial tone 2 Dial 12 3 Enter the four digit Walking Class of Service code 0001 9999 4 Press Replace the handset To use a Walking Class of Service code 1 Pick up the handset of an extension other than your own The
159. ll Flash the switchhook again Related Programming e FFI System Non appearing Central Office Line Hold e FFI System Extension Hold Recall Timer for CO Calls e FFI System Extension Hold Recall Timer for Intercom Calls e FFI System SLT Onhook Flash Timer Considerations e A held call recalls if it is not retrieved before the Hold Recall Timer expires e If there is no response to the Hold Recall the call transfers to the Attendant Phone however no tone sounds at an Attendant Phone if Night Mode is activated e If you flash the switchhook during a conference call the flash is ignored Revised April 2000 DBS 824 3 0 3 2 700 5 10 SLT Features Call Park e If your system is set to onhook transfer and you have placed an outside call on hold and then made an intercom call make sure the other extension hangs up before you do If you hang up before the other extension the held outside line will be transferred to that extension e The DBS 824 can provide Music on Hold to callers placed on hold See Music On Hold page 1 24 for more information Call Park CPC S and CPC M Description Use the Call Park function to transfer an outside call when you cannot locate the intended recipient of the call Park the call and then page the person to whom you want to transfer the call That person can answer the call from any extension by dialing the number of the extension that parked the call Operation To
160. llows the DBS 824 to be connected to centrex or PBX lines The DBS 824 supports up to 8 access codes for dialing centrex or a PBX These access codes allow the DBS 824 SMDR output to exclude the number dialed to reach a centrex or PBX line The DBS 824 also supports transmission of a flash signal over the centrex or PBX link Related Programming e FFl System PBX Access Code s e FF2 Trunks Trunk Type FF8 Least Cost Routing LCR Add Tables Considerations e The LCR Add Table can be used to prefix digits for outgoing calls through Centrex Direct Inward System Access DISA CPC S and CPC M Description Direct Inward System Access DISA gives off site users dial in access to the DBS 824 Users access DISA by dialing in on the DISA trunk 1 14 DBS 824 3 0 3 2 700 Revised April 2000 System Features Direct Inward System Access DISA For security reasons one incoming DISA code may be assigned If an incoming code is assigned it must be entered as soon as the DISA trunk answers Two outgoing DISA codes are assigned 1111 and 9999 by default One of the two outgoing codes must be entered before the user dials an outgoing call Operation To make a DISA call to an extension 1 Dial the DISA trunk number 2 Once you hear DISA tone from the DBS 824 enter the 4 digit DISA code if an incoming DISA code is assigned If the incoming DISA code is not assigned proceed to the next step 3 Dial the extens
161. lls You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For example if phone A is covered to phone B calls that are transferred to phone A will be forwarded to phone B When you transfer a call to an extension that does not answer and does not have Call Forwarding activated the transfer recalls to your extension after the Transfer Recall Timer expires Call Waiting CPC S and CPC M Description You can send a Call Waiting signal followed by a brief LCD message to a busy extension The party receiving the message need only replace the handset and then pick it up again to be automatically connected to your extension The following messages can be sent using the Call Waiting feature 4 16 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Call WaitingCall Table 4 4 Call Waiting Text Messages Message Message Code 5 Visitor Here 6 Need Help J Important 9 Emergency Message codes 0 4 cannot be used Operation To Set Call Waiting 1 2 Lift the handset Dial the extension number Upon hearing busy tone press 3 If you wish to send a text message dial the desired message code 5 7 or 9 The mess
162. ming and outgoing calls To assign an account code to an outgoing call the user enters the account code before making the call or during the call To assign an account code to an incoming call the user enters the account code during the call To enter an Account Code before dialing 1 Press the ON OFF key e The phone issues intercom dial tone e The ON OFF LED lights 2 Press the AUTO key then press e Enter Account appears on the display e If you are using a Single Line Telephone SLT dial 7 3 Enter the Account Code up to 10 digits 4 Press Entered Account appears on the display 5 Press a vacant CO key or dial a trunk access code Revised April 2000 DBS 824 3 0 3 2 700 1 3 Account Codes System Features 6 Dial the telephone number To enter an Account Code during an outside call 1 Press the AUTO key 2 Press ff Enter Account appears on the display 3 Enter the Account Code up to 10 digits The Account Code entered appears on the display 4 Press Hardware Requirements e An SMDR printer or external call accounting system is required to collect account code records Related Programming e FF3 Extension Forced Account Codes Considerations e SLTs cannot assign account codes during a call Verified Account Codes CPC S and CPC M Description Extensions with the Verified Account Codes feature enabled are restricted
163. n Meeting 1 At Lunch 2 Out of Office 3 Vacation 4 Another Office 5 User Defined 6 User Defined 7 User Defined 8 User Defined 9 User Defined To Set an Absence Message 1 De Lift the handset Dial 71 Enter a message code between 0 and 9 See Table 5 1 Enter the time you will return optional See Table 5 2 for examples Replace the handset Revised April 2000 DBS 824 3 0 3 2 700 5 3 SLT Features Absence Message To Cancel an Absence Message 1 Lift the handset 2 Dial 71 3 Replace the handset Related Programming FFI System Extension Class of Service FF3 Extension Extension Class of Service Assignment FF6 Names and Messages Absence Messages Considerations e Extensions without displays get a busy signal rather than the Absence Message Ifa message code number that has not been assigned a text message is selected Absence followed by the code number appears on the caller s display e Absence Message return times can be entered as shown in Table 5 2 Table 5 2 Example Return Times for Absence Messages Input Display No input Return 9 Return 9 00 11 Return 11 00 615 Return 6 15 1035 Return 10 35 Four digit numbers can also be entered 0000 9999 Hours amp Minutes or Month amp Date e DND and Absence Messages cancel Call Forwarding Calls to extensions with DND or Absence Message turned on are treated d
164. nd remains lit 4 Dial 8 The third party need only pick up the handset to speak to the outside line 5 Replace the handset Related Programming e FFI System Onhook Automatic Transfer e FFI System Extension Transfer Recall Timer for CO Calls e FFI System Extension Transfer Recall Timer for Intercom Calls Considerations e You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated e You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it 1s transferred to For example if phone A is covered to phone B calls that are transferred to phone A will be forwarded to phone B e When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated a recall tone sounds at your extension after Transfer Recall Timer expires Revised April 2000 DBS 824 3 0 3 2 700 5 16 SLT Features Call Waiting Call Waiting CPC S and CPC M Description You can send a Call Waiting signal followed by a brief LCD message to a busy extension The party receiving the message need only replace the handset and then pick it up again to be automatically connected to your extension The following messages can be sent using the Call Waiting feature Table 5 4 Call Waiting Text Messages Message Message C
165. nent Call Forward Type FF3 Extension Permanent Call Forward Extension FF10 Speed Dialing System Speed Dial Numbers FF10 Speed Dialing Personal Speed Dial Numbers Calls can be forwarded to extensions that have call forwarding activated For example phone A can be forwarded to phone B even if phone B is forwarded to voice mail Extensions receiving forwarded trunk calls display CFWD NNN XXXXXX where NNN the extension that forwarded the call and XXXXXX the trunk name or number Calls to an extension with DND or Absence Message turned on are treated differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls follow permanent call forward settings Direct trunk calls 4 8 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Call HoldCall Call Hold CPC S and CPC M Description Transferred trunk calls Voice calls do not forward when Call Forwarding No Answer is used To forward to an external number the number must first be pre programmed in personal or system speed dialing Forwarding to an outside number requires the use of pooled trunks 9 81 86 However dial 9 trunk access 1s not available for use when Least Cost Routing is active Extensions for which Call Forwarding to an external num
166. ng defined in permanent call forwarding The following types of incoming trunk calls follow permanent call forward settings Direct trunk calls Transferred trunk calls Voice calls do not forward when Call Forwarding No Answer is used e If several calls arrive at once at an extension set for Call Forwarding No Answer all of the calls will be queued The timing for each call begins with the ringing tone Extensions for which Call Forwarding to an external number has been set cannot Be in the middle of an outside call when the feature is activated Have a toll restriction setting that prohibits outside calls e To forward to an outside number the number must be pre programmed in personal or system speed dialing Forwarding to an outside number requires use of pooled access trunks Dial 9 81 86 However Dial 9 is not available when using Least Cost Routing mode e Calls can be forwarded to a third party voice mail using the Call Forward ID Code described on page 1 12 e In order for an extension to be permanently call forwarded to the pilot number of a hunt group the hunt group pilot number must be 244 or above For example if extension 200 is assigned as the pilot number of a hunt group hunting will work properly when 200 is dialed However permanent call forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number Revised April 2000 DBS 824 3 0
167. nk calls Transferred trunk calls e Callback to an incoming CO call on a Private Line is available if the Absence Message feature is activated Auto Redial CPC S and CPC M Description If the Redial key is pressed when the extension is idle or receiving dial tone the last intercom or outside number is automatically redialed Related Programming FF3 System Auto Redial on Extensions FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment 3 6 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Auto Repeat Dial Auto Repeat Dial CPC S and CPC M Description When a called outside party is busy pressing the REDIAL key while hearing busy tone automatically redials the number The system will keep redialing the number until the called party answers you hang up or the Auto Repeat Dialing Count is reached Related Programming e FFI System Auto Repeat Dialing Count FFI System Wait Timer for Auto Repeat Dialing FFI System Busy Tone Detection Timer FFI System Dial Tone Detection Timer FF2 Trunk CO Busy Tone Detection Busy Override CPC S and CPC M Description Extensions in the same Paging Group 1 7 can break into one another s outside calls or intercom calls to relay urgent information or to create three party conference calls Operation 1 Pick up the handset The phone issues intercom dial tone 2 Dial th
168. nnot program this feature if trunks are assigned to the key First clear the FF assignments then use the following procedures to assign the VM key 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Press the PROG key 3 Press the FF key DSS key or One Touch key 4 Press the CONF key 5 Press the AUTO key 6 Dial the voice mail extension number 7 If the key is for personal message retrieval enter a password XXX or AUTO 00 99 if desired If the key is for attendant transfer to voice mail do not enter a password but include any special codes or for example 1f they are required by the voice mail system Note The length of the password and the VM extension number cannot exceed six digits If the VM number and the password total more than six digits assign the password to a personal or system speed dial number 00 99 or 000 199 900 939 8 Press the HOLD key Attendant Transfer to Voice Mail 1 The attendant answers an incoming call The incoming caller asks to be transferred to an extension number 2 The attendant checks the DSS BLF key for the extension If the light is red the attendant presses the VM key followed by the DSS BLF key Revised April 2000 DBS 824 3 0 3 2 700 2 15 One Touch VM Transfer Attendant Features The incoming caller is transferred to the extension s mailbox Related Programming Considerations FF5 Keys FF Key Assignment
169. nt Group Name FF6 6 HuntGrp CONF 10 char CW OHVA Reply FF6 7 1 5 CONF 15 char Note If you use the 44 Series DSS 72 for Name and Message assignment you should use the 44 Series phone for the attendant The 44 Series DSS 72 operates the same as previous models DBS 824 3 0 3 2 700 A 19 2 0 Features Update Appendix A EM 24 Key Arrangement 44 Series phones only CPC S M Version 2 0 and higher Description The keys on the EM 24 unit VB 44310 are arranged differently from the VB 43310 model The EM 24 unit has 2 columns x 12 rows of keys not 3 columns x 8 rows as in the previous version This affects the following e FF Keys The FF keys on the EM 24 are numbered bottom to top left column first The arrangement for the EM 24 keys is shown in Figure 6 Figure 6 EM 24 Unit VB 44310 keys la KS A A Panasonic FE12 FF24 ENE F11 if FF23 HD a FF10 FF22 OJAD FF9 FF21 C DJ KC FES FF20 x NS 2 FF7 FFI9 JE FF6 FF18 SUE 3 a a ja FF5 FF17 FF4 FFI6 FE3 FFIS5 NI A J f NO EN FE2 FFI4 ID AS NE Dl A 20 DBS 824 3 0 3 2 700 Revised April 2000 Appendix A Programming Operation Revised April 2000 2 0 Features Update The terminal type for the EM 24 is specified in the same manner as before Terminal Type FF3 EM 24 ExtPort 2 1 48 The EM 24 unit is
170. ntrol FF 2 1 114 Oor 1 SLT Onhook Flash Timer FF1 3 12 0 6 SLT Disconnect Signal FF3 ExtPort 45 0 or 1 Analog Port on Large Display Phone FF3 ExtPort 51 0 or 1 Data Security on Analog Port FF3 ExtPort 52 0 or 1 MSG Message Key 44 Series phones only CPC S M Version 2 0 and higher Description Programming The MSG key on the VB 44225 Large Display Phone adds the following functionality to the phone e Auto Callback If a callback message has been left by another extension you can press the MSG key to place an automatic callback to the extension that sent the message If more than one callback message has been received pressing the MSG key will perform auto callback in the order received e Auto Answer Voice Message You can press the MSG key to automatically access your voice mailbox The phone will dial your voice mailbox and send access codes if programmed for retrieving new messages Auto Callback is always enabled for large display phones Use the following to enable the MSG key for Auto Answer Voice Message DBS 824 3 0 3 2 700 Revised April 2000 Appendix A Operation Notes Revised April 2000 2 0 Features Update to enable the MSG key for Auto Answer Voice Message FF3 ExtPort 53 0 or 1 Extension Port where 0 Disable MSG key from returning VB 44225 Large Display a Message Waiting Phone is installed 1 Enable MSG key for returning a Message Waiting
171. o input Return 9 Return 9 00 11 Return 11 00 615 Return 6 15 1035 Return 10 35 Four digit numbers can also be entered 0000 9999 Hours amp Minutes or Month amp Date DND and Absence Messages cancel Call Forwarding Calls to an extension with DND or Absence Message turned on are treated differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in Permanent Call Forwarding The following types of incoming trunk calls follow Permanent Call Forward settings Direct trunk calls Transferred trunk calls Busy Override CPC S and CPC M Description Extensions in the same Paging Group 1 7 can break into one another s outside or intercom calls to relay information or to create three party Conference Calls Operation 1 Pick up the handset The phone issues intercom dial tone 2 Dial the extension number 3 When you hear busy tone dial 4 e Both phones issue an alert tone system programming required Revised April 2000 DBS 824 3 0 3 2 700 4 5 Call Forwarding DSLT Features Related Programming Considerations FF1 System Alert Tone for Busy Override and OHVA FF1 System Extension Class of Service FF3 Extension Extension Class of Service Assignment FF3 Extension Busy Override Send FF3 Extension Busy Override Receive FF3 Extension Page Group 0 7 Extensions You c
172. o pick up your handset to automatically dial the extension Operation To activate the Camp on feature 1 Lift the handset 2 Dial the desired extension number 3 Upon hearing busy tone press 3 e The phone issues a ringback tone 4 18 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Camp on If the Camp on feature is not available the phone continues to issue busy tone 4 Replace the handset after you hear the ringback tone To answer the callback ring Pick up the handset when you hear the callback ring The system automatically dials the called extension Related Programming FF3 Extension Call Waiting OHVA Considerations e The callback ring must be answered within sixteen seconds or it will be canceled e A Camp on request will only be accepted after Call Waiting status e Camp on cannot be activated by an extension that has call forwarding turned on e An extension can only have one call camped on at a time For example if Extension 152 camps on to Extension 153 another extension cannot camp on to 153 as long as 152 is camped on e An extension that has initiated a camp on cannot receive a camp on For instance if Extension 200 has camped on to Extension 300 another extension cannot camp on to 200 e For CPC S and CPC M callbacks are not forwarded For example if Extension 200 is call forwarded to Extension 300 Extension 200 can register a callback request to Extension 4
173. ode 5 Visitor Here 6 Need Help 7 Important 9 Emergency Message codes 0 4 are not available Operation To Set Call Waiting l 2 Lift the handset Dial the extension number Upon hearing busy tone press 3 If you wish to send a text message dial the desired message code 5 7 or 9 The message displays on the called party s phone if the called party has a key phone If the called party does not have a display the extension continues to issue a call waiting tone Remain on the line until the called party picks up Revised April 2000 DBS 824 3 0 3 2 700 5 17 SLT Features Call Waiting To answer Call Waiting and disconnect the current call 1 Replace the handset The current call is disconnected 2 Pick up the handset You are automatically be connected to the extension sending the Call Waiting To answer Call Waiting without disconnecting the current call 1 Flash the switchhook e The current call is disconnected e The new call is connected automatically 2 Flash the switchhook again to retrieve the original call Related Programming FFI System Extension Class of Service FF3 Extension Extension Class of Service Assignment FF3 Extension Call Waiting OHVA Considerations e Call Waiting can be used without entering a message code e Extensions that have DND activated have a call on hold are ringing from another call or are en
174. oes not include an access code press an unlit line key before pressing the Speed Dial key The phone issues outside dial tone The line LED lights green e CO TALK XX where XX is the line number appears on the display 2 Complete your call and replace the handset The line LED changes from green to red and then goes off To check a programmed Personal Speed Dial key 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Press the CONF key C appears on the display 3 Press a Personal Speed Dial key The programmed data appears on the display 4 Press the ON OFF key The ON OFF LED goes off 3 76 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Speed Dialing To assign a name to a Personal Speed Dial number 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Press the PROG key 3 Press 1 Speed Dial Name appears on the display 4 Press the AUTO key 5 Enter the Personal Speed Dial code 6 Press AUTO to backspace and erase the existing name 7 Use the dialpad sequences shown in Table 2 1 on page 2 8 to enter letters and or numbers e Press FLASH after each letter e Press CONF to switch between numbers and letters 8 To complete the entry press HOLD To delete a Personal Speed Dial number 1 Press ON OFF 2 Press PROG 3 Press the One Touch key 4 Press HOLD 5 Pr
175. of long distance calls or after hours calls can be assigned to specific extensions or CO lines using the Toll Restriction feature This minimizes non business related calls and reduces phone bills by only allowing long distance calls over designated lines The following access levels are available Table 1 2 Toll Restriction Types Toll Restriction Characteristics Type 0 Restriction of outbound dialing except 911 Inbound ringing trunks can be answered by or transferred to Type 0 extensions Intercom calls are allowed Cannot perform Group Call Pickup 1 Full restriction of outbound dialing except 911 Inbound ringing on all trunks Intercom calls are allowed Group call pickup is allowed 1 38 DBS 824 3 0 3 2 700 Revised April 2000 System Features Toll Restriction 2 Local calls allowed 1 800 calls allowed Inbound trunk calls can be answered and transferred from a Type 2 phone Full restriction of international calls Full restriction of operator calls Speed dial number selectable restriction N11 code selectable restriction except 911 Restriction of up to 50 seven digit numbers Inter digit timing is set to 6 seconds 3 1 800 calls allowed Full restriction of operator calls Selectable restriction of international calls Selectable restriction of N11 codes 211 811 Speed dial number selectable restriction Restriction of up to 50 seven digit numbers Trunk calls can
176. ollowing conditions When the DL is in a conference call When the DL is holding a call When the phone that will be barged into is holding a trunk that does not appear on an FF key For example if extension 200 wants to barge into a DL that appears on extension 201 extension 200 cannot barge into the DL if 201 is holding a trunk that does not appear on an FF key Multi CO MCO Appearances CPC S and CPC M Description MCO keys will only ring for incoming calls if programed using the Ring Assignments When outside calls come in the MCO key flashes green If a second outdise cal comes in the a second MCO key flashes green If another extensions answers an outside call then the MCO key will stop flashing and becomes idle You can make and receive CO line calls using a Multi CO MCO key An MCO key can be assigned to any of the pooled trunk groups See Pooled Trunk Access on page 3 68 for more information See ML MCO Separation page 3 53 for information on assigning both ML and MCO keys to the same system Revised April 2000 DBS 824 3 0 3 2 700 3 51 Line Appearances Key Telephone Features Operation Operation Action To originate a trunk call Press an idle MCO key The key blinks green as the call is made To place a call on Exclusive Trunk Hold page 3 29 Press the MCO key To place a call on System Trunk Hold page 3 15 Press the HOLD key To transfer a call
177. on Extensions can access a specific trunk for outgoing calls Extensions can also use Direct Trunk Access to test trunks or to access data trunks Operation 1 Lift the handset 2 Dial 88 followed by the desired trunk number 01 08 Revised April 2000 DBS 824 3 0 3 2 700 5 22 SLT Features Do Not Disturb DND 3 Dial the outside number 4 Replace the handset Do Not Disturb DND CPC S and CPC M Description An extension can be made unavailable by activating Do Not Disturb DND When DND is activated at an extension calls to that extension receive busy tone Operation To activate DND 1 Lift the handset 2 Dial 73 3 Replace the handset To cancel DND 1 Lift the handset 2 Dial 73 3 Replace the handset Related Programming e FFI System Extension Class of Service e FF3 Extension Extension Class of Service Assignment Considerations e Callback Queuing will not ring an extension in DND When DND is cancelled the callback queuing request is indicated by stutter dial tone Revised April 2000 DBS 824 3 0 3 2 700 5 23 SLT Features Intercom Calling e DND and Absence Messages cancel Call Forwarding Calls to an extension with DND or Absence Message turned on are treated differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding
178. on at a time For example if Extension 152 camps on to Extension 153 another extension cannot camp on to 153 as long as 152 is camped on e An extension that has initiated a camp on cannot receive a camp on For instance if Extension 200 has camped on to Extension 300 another extension cannot camp on to 200 e Callbacks are not forwarded For example if Extension 200 is call forwarded to Extension 300 Extension 200 can register a callback request to Extension 400 When the callback request is returned it rings Extension 200 and does not follow call forwarding Conference Calls CPC S and CPC M Description Conference Calling allows extension users to add a party to an existing conversation SLT users can create the following types of Conference Calls e One outside line and two extensions e Two outside lines and one extension e Three extensions Operation To add an extension 1 Flash the switchhook to place the current call on hold 2 Dial the number of the extension you wish to add to the call 3 Dial 7 when your call is answered Revised April 2000 DBS 824 3 0 3 2 700 5 20 SLT Features Dial O for Attendant To add an outside number 1 Flash the switchhook to place the current call on hold 2 Dial a trunk group number 81 86 or 9 3 Dial the outside number 4 Flash the switchhook when your call is answered Related Programming FF3 Extension Single Line Telephone Hoo
179. ones only CPC S M Version 2 0 and higher Description The Analog Adapter VB 44100 consists of a base adapter and PC board which is installed on the underside of the phone It is used to connect the 44 series large display phone to an analog device such as an SLT telephone cordless phone FAX machine or modem This allows the same phone line to be used to alternate between normal phone calls and analog communications To install see the instructions supplied with VB 44100 Programming to register the installation of the Analog Adapter on an extension FF3 ExtPort 51 0 or 1 Extension Port where 0 Analog Adapter is not VB 44225 Large Display installed on this extension Phone is installed 1 Analog Adapter is installed on this extension to implement data security measures interrupt tones overrides for the Analog Port FF3 ExtPort 52 0 or 1 Extension Port where O Disable data security on the VB 44225 Large Display Analog Adapter Phone is installed 1 Enable data security on the Analog Adapter NOTE This address will affect only the Analog Adapter not the Large Display phone itself A 12 DBS 824 3 0 3 2 700 Revised April 2000 Appendix A Operation Notes Revised April 2000 2 0 Features Update The first device to go off hook will seize the line off hook is either lifting the handset or pressing the ON OFF key If the analog device goes off hook first the large display phone will be unab
180. opy VM keys that include passwords because the passwords as well as the voice mail extension number will be copied In addition pressing a key containing someone else s password will result in an invalid password message from voice mail Onhook Dialing CPC S and CPC M Description Onhook Dialing is a standard feature for DBS 824 key phones To dial onhook the user simply presses the ON OFF key Users can dial onhook using the dialpad one touch keys or FF keys Revised April 2000 DBS 824 3 0 3 2 700 3 67 Pooled Trunk Access Key Telephone Features Pooled Trunk Access CPC S and CPC M Description The DBS 824 system supports up to eight outside lines These lines can be divided into seven Pooled Trunk groups If you assign an FF key as an MCO or ML key the DBS 824 can automatically select an open line from the Pooled Trunk group assigned to that key Even if all the outside lines assigned to an extension are busy you can access a free line by choosing an outside line group number Group numbers 9 and 81 86 are available Operation To select a Pooled Trunk group using a pre programmed FF key 1 Press the ON OFF key e The phone issues intercom dial tone e The ON OFF LED lights 2 Press the ML or MCO key The LED of the Pooled Trunk key lights green e The phone issues outside dial tone e CO TALK XX where XX is the line number appears 3 Dial the telephone number The number appe
181. ort 2 Directory Mode 7 Variable Mode 8 Handset Mute 10 Off Hook Monitoring 11 Separate Speaker Volumes for Internal vs CO calls 11 Analog Adapter 12 MSG Message Key 14 DSS 72 Console Key Arrangement 16 EM 24 Key Arrangement 20 Modification to Toll Restriction Service 22 Key Telephone Installation Notes 23 Revised April 2000 DBS 824 3 0 3 2 700 A 1 2 0 Features Update 44 Series Phone Support CPC S M Version 2 0 provides full support for Panasonic s 44 Series phones VB 44xxx Table 1 below lists all 44 Series phone models and their part numbers Most models are available in two A 2 colors gray and black Table 6 44 Series Phones 16 Key Phone gray VB 44210G 16 Key Phone black VB 44210B 16 Key Speakerphone gray only VB 44211G 22 Key Phone gray only VB 44220G 22 Key Small Display Speakerphone gray VB 44223G 22 Key Small Display Speakerphone black VB 44223B 34 Key Small Display Phone gray only VB 44230G 34 Key Small Display Speakerphone gray VB 44233G 34 Key Small Display Speakerphone black VB 44233B 22 Key Large Display Speakerphone gray VB 44225G 22 Key Large Display Speakerphone black VB 44225B DSS 72 Console gray VB 44320G DSS 72 Console black VB 44320B EM 24 Unit gray VB 44310G EM 24 Unit black VB 44310B DBS 824 3 0 3 2 700 Appendix A Revised April 2000 Appendix A 2 0 Features Update Added Featur
182. ound music CPC M only it connects to CN6 and music on hold connects to CN8 See Installation Section 300 for instructions The input impedance for the music source is 10k ohms e The maximum input level is 10 dB IN Important A license may be reguired from the American Society of Composers Authors and Publishers ASCAP or similar organizations to transmit radio or recorded music through the Music On Hold feature Panasonic Communications amp Systems Company its distributors and affiliates assume no liability should users of Panasonic eguipment fail to obtain such a license Related Programming e FFI System Music On Hold Sound Source 1 24 DBS 824 3 0 3 2 700 Revised April 2000 System Features Night Service Night Service CPC S and CPC M Description The Attendant can switch the system between Day and two Night Modes for answering outside calls It is also possible to program the system to automatically switch between night and day modes While in a Night Mode generally used at night or any time when your office is closed incoming calls can ring at selected extensions a night watchman s extension for example an extension connected to an answering machine or to a Universal Night Answer point Universal Night Answer UNA is used to allow calls to be picked up from any extension See page 1 43 for information on setting a UNA point See Auto Day Mode page 1 6 for information that allo
183. own on a flat surface 2 Grasp the top of the desk stand at the gt A BS lt label and pull up the end to 90 vertical refer to Step 2 in Figure 7 The stand will click as it releases from the plastic securing latches 3 Lift the desk stand as shown in Step 3 of Figure 7 Figure 7 Desk Stand Removal LE AN Revised April 2000 DBS 824 3 0 3 2 700 A 23 2 0 Features Update Appendix A 4 Rotate the desk stand 180 In this position it doubles as a wall mount bracket 5 Insert the wall mount bracket into the mounting guides as shown in Figure 8 6 Slide the wall mount bracket onto the telephone Figure 8 Inserting the wall mount bracket rotated desk stand 7 While viewing the front of the telephone find the handset guide located just below the hookswitch see Figure 8 8 Slide the handset guide out rotate 180 so that the holding clip is exposed and reinsert Figure 9 Handset guide insertion for wall mounting key telephone Handset Guide A 24 DBS 824 3 0 3 2 700 Revised April 2000 Appendix A 2 0 Features Update Revised April 2000 DBS 824 3 0 3 2 700 A 25 2 0 Features Update Appendix A A 26 DBS 824 3 0 3 2 700 Revised April 2000 Appendix B 3 0 Feature Update Thoroughly review this appendix when using the DBS 824 to make sure you understand the enhancements provided with th
184. peed dial number Note To forward to an outside number you must have already programmed the number into personal or system speed dialing You can forward to any speed dial number system or personal This requires pooled trunk access 9 81 86 However dial 9 trunk access cannot be used when Least Cost Routing is active 5 Replace the handset To cancel Call Forwarding 1 Lift the handset 2 Dial 72 3 Replace the handset Related Programming FFI System Call Forward No Answer Timer e FFI System Extension Class of Service Revised April 2000 DBS 824 3 0 3 2 700 5 8 SLT Features Call Forwarding Considerations FF3 Extension Extension Class of Service Assignment FF3 Extension Permanent Call Forward Type FF3 Extension Permanent Call Forward Extension FF10 Speed Dialing System Speed Dial Numbers FF10 Speed Dialing Personal Speed Dial Numbers Calls can be forwarded to extensions that have call forwarding activated For example phone A can be forwarded to phone B even if phone B is forwarded to voice mail Extensions receiving forwarded trunk calls display CFWD NNN XXXXXX where NNN the extension that forwarded the call and XXXXXX the trunk name or number DND and Absence Messages cancel Call Forwarding Calls to an extension with DND or Absence Message turned on are treated differently depending on whether they are trunk or intercom calls
185. play Revised April 2000 DBS 824 3 0 3 2 700 1 41 Trunk Queuing System Features Trunk Queuing CPC S and CPC M Description If all outside lines in a Trunk Group are busy the system can call you when a line becomes free When the Trunk Callback alert tone rings simply pick up the handset and dial the telephone number Operation To set Trunk Queuing 1 Press the ON OFF key 2 Press the CO line key or dial a trunk access code The phone issues busy tone 3 Press 2 In CO Queuing appears on the display 4 Press the ON OFF key 5 Wait for the Trunk Callback alert tone To respond to the Trunk Callback alert tone Pick up the handset e The outside line is automatically accessed The phone issues dial tone e CO TALK XX where XX is the line number appears on the display Related Programming FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment 1 42 DBS 824 3 0 3 2 700 Revised April 2000 System Features Universal Night Answer Considerations Response to the Trunk Callback alert tone must be within sixteen seconds or Trunk Queuing will be canceled If a call arrives from an outside line while the Trunk Queuing feature is activated Trunk Queuing will be suspended for the duration of the incoming call If you are engaged in another call on a different line for more than twenty minutes after the desir
186. r and the other party will hear the announcement Pooled Trunk Access CPC S and CPC M Description The DBS 824 system is designed to accept from 4 to 8 outside lines These lines can be divided into seven Pooled Trunk groups The groups are numbered 9 and 81 86 Selecting a pooled trunk access number automatically selects a free trunk from the group Operation Lift the handset The phone issues intercom dial tone Dial the desired trunk group number 81 86 or 9 Dial the outside number Related Programming e FFl System Least Cost Routing LCR Access e FF2 Trunks Pooled Trunk Access for Group 9 Revised April 2000 DBS 824 3 0 3 2 700 5 29 SLT Features Speed Dialing FF2 Trunks Pooled Trunk Access for Group 81 86 FF3 Extension Forced Least Cost Routing e FF8 LCR LCR Settings all Considerations e There are seven groups of outside lines 9 and 81 86 Some additional outside lines may not be assigned to a group e Dialing 9 activates LCR if the LCR option is enabled Speed Dialing CPC S and CPC M Personal Speed Dial Description Frequently called numbers can be stored using the Personal Speed Dial feature Personal speed dial numbers are assigned to SLTs from attendant or key phones Operation To dial a Personal Speed Dial number 1 Pick up the handset 2 If necessary access an outside line 3 Dial 80 4 Dial the two digit personal sp
187. rances Multi Line ML ML keys are used to originate and receive CO line calls and intercom Appearances calls Revised April 2000 DBS 824 3 0 3 2 700 3 47 Line Appearances Key Telephone Features DSS BLF Appearances CPC S and CPC M Description When a DSS BLF key is programmed it automatically provides direct station selection and busy lamp field for the assigned extension number If desired the DSS BLF key can also provide ring monitor For example you can set extension A as a DSS BLF key on extension B When extension A rings the LED of the DSS BLF key on extension B flashes If extension B answers the call by pressing the DSS BLF key the LED on extension A goes off and the call remains only on the DSS BLF key of extension B Ringing can be set on either one or both extensions If the extensions are not set for ringing the LED of the DSS BLF key will flash red If the extensions are set for ringing the LED will flash green When extension A is in use the LED of the DSS BLF key on extension B will light red If one extension has the Absence Message Call Forwarding or Do Not Disturb feature activated the DSS BLF key will light green Operation To assign a DSS BLF key 1 Press the ON OFF key 2 Press the PROG key 3 Press the FF key to be assigned the DSS BLF appearance 4 Dial the extension number 5 Press HOLD key 6 Press the ON OFF key To make an intercom call using the DSS BLF
188. rations e An alarm tone is issued if a parked call is not released before the Park Recall Timer expires If this happens the user that parked the call can retrieve it by picking up the handset If no one retrieves the call after the Park Recall Timer expires a second alarm is issued at the attendant phone s e You cannot park more than one outside line at a time e The Call Park Recall Timer is similar to the Recall Timer except that when the Call Park Recall Timer is set for 0 a call automatically recalls in three minutes Revised April 2000 DBS 824 3 0 3 2 700 4 11 Call Pickup DSLT Features Call Pickup CPC S and CPC M DSLTs can use both directed and group call pickup Direct Call Pickup Description A call to an extension can be answered from any other extension with the Direct Call Pickup feature Operation 1 Lift the handset 2 Dial 79 3 Enter the number of the ringing extension Related Programming FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment Considerations If more than one caller is attempting to reach the ringing extension the Direct Call Pickup feature answers the call that arrives first Once the call has been picked up other extensions that attempt to pick up the call receive busy tone e You can answer incoming calls intercom calls both tone and voice call waiting paging transferred calls or rec
189. rdware Requirements e One OPX Adaptor VB 43702 is required for each OPX extension e When OPX extensions are connected through the central office an external ringer supply may be required If required the ringing supply is connected to the OPX Adaptor Considerations Up to 6 OPX extensions can be connected to a system The DBS 824 side of the OPX Adaptor is connected to a digital extension port Revised April 2000 DBS 824 3 0 3 2 700 1 27 Paging System Features Paging CPC S and CPC M Description Internal paging is accomplished through the speakers of your system s key phones The Paging feature allows you to contact someone temporarily away from an extension give instructions to an entire group or communicate with several people at once If an external paging system is connected to your system pages can also be sent through its speakers The Paging feature can also be programmed to time out after sixty seconds When a page call times out a busy tone is sent to the extension that initiated the page Operation To use the Paging feature 1 Pick up the handset 2 Press then enter the number of the desired Paging Group 00 07 The EXT LED lights 3 Make your announcement 4 Replace the handset Related Programming e FFI System Page Duration e FFl System External Page Interface Control for Paging Groups e FF3 Extension Page Group 0 7 Extensions Hardware Requirements Extern
190. re distributed through the hunt group based on which extension in the group received a call in the last search The incoming call begins its search at the next available extension in the group and then repeatedly searches the group in sequence until the Transfer Timer expires If none of the members is free when the timer expires the call is transferred to the transfer extension Longest Idle Hunt Groups With Longest Idle hunting a call to the pilot number rings the extension in the group that has been available the longest As with the other two methods the search then continues through the Hunt Group until the Transfer Timer expires If a member does not become available before the timer expires the call is transferred to the transfer extension Related Programming FF4 Ringing and Hunt Groups Hunt Group Type 1 34 DBS 824 3 0 3 2 700 Revised April 2000 System Features Station Hunting Considerations FF4 Ringing and Hunt Groups Hunt Group Pilot Number FF4 Ringing and Hunt Groups Hunt Group Transfer Timer FF4 Ringing and Hunt Groups Hunt Group Member FF4 Ringing and Hunt Groups Transfer Extension FF4 Ringing and Hunt Groups CO Delayed Day Ring Assignments for Hunt Groups FF4 Ringing and Hunt Groups CO Delayed Night Ring Assignments for Hunt Groups FF4 Ringing and Hunt Groups CO Delayed Night 2 Ring Assignments for Hunt Groups FF4 Ringing and Hunt Groups Central Office Day Ring A
191. rom using your phone To activate Station Lockout 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Dial 74 Enter Code appears on the display 3 Dial the Station Lockout code 4 Press the ON OFF key Set Sta Lock appears on the display To deactivate Station Lockout 1 Press the ON OFF key e The phone issues intercom dial tone e The ON OFF LED lights 2 Dial 74 Enter Code appears on the display 3 Dial the Station Lockout code Revised April 2000 DBS 824 3 0 3 2 700 3 81 Trunk to Trunk Transfer Key Telephone Features 4 Press the ON OFF key Set Sta Lock disappears from the display Related Programming e FF3 Extensions Extension Lockout Code Considerations e A locked extension can be used for Intercom Calls e Station Lockout key codes can only be set from an attendant phone or a key phone e You cannot confirm Speed Dialing or set Speed Dialing while Station Lockout is activated e If you enter an incorrect key code and then try to dial the phone will issue a busy tone Trunk to Trunk Transfer CPC S and CPC M Description Trunk to trunk transfer allows an extension to transfer one outside party to another outside party Before completing the transfer the extension can hold a three way conference with the two outside parties Operation 1 Press the HOLD key during an outside call e Your cu
192. rrent call is put on hold e Hold XX where XX is the line number appears on the display 2 Press an unlit CO key e The phone issues outside dial tone 3 82 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Trunk to Trunk Transfer e Talk XX where XX is the selected line number appears on the display 3 Dial the telephone number of the party you want to connect to your original call 4 After the call goes through press the CONF key e A three party Conference Call is initiated e Conf XX Y Y where XX is the first line and YY the second line appears on the display 5 Press one of the CO keys The two outside lines are connected e Hold XX Y Y where XX is the first line and YY the second line appears on the display Related Programming FFI System Unsupervised Conference Timer FF2 Trunks Supervised Trunk Line Conference FF3 Extensions Unsupervised Conference Considerations e After the Trunk to Trunk Transfer is completed you cannot add another party to create a three party Conference Call e When the call is finished the conference information disappears from the display and your extension returns to normal operation e When the Unsupervised Conference Timer expires the call is automatically disconnected Revised April 2000 DBS 824 3 0 3 2 700 3 83 Trunk to Trunk Transfer Key Telephone Features
193. ry Recycling Statement The following statement applies if you purchased backup batteries with your system The product you have purchased contains rechargeable batteries The batteries are recycla ble At the end of their useful life under various state and local laws it may be illegal to dis pose of these batteries into the municipal waste stream Check with your local solid waste officials for details on recycling options or proper disposal The information contained in this document is subject to change without notice and should not be construed as a commitment by the Panasonic Telecommunication Systems Company PTSC PTSC reserves the right without notice to make changes to equipment design as advances in engineering and manufacturing methods warrant The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware Reproduction publication or duplication of this manual or any part thereof in any manner mechanically electronically or photographically is prohibited without permission of the Panasonic Telecommunication Systems Company PTSC Copyright 1995 by Panasonic Telecommunication Systems Company PTSC Revised in April 2000 All rights reserved Contents About This Manual e i ii we a Shee dd Ix LIStUOFFeaumeS 4 0 acne ie haa cae be Cesk wees so bea Sole Cie ee xi Chapter 1 System Features
194. s of Service Assignment FF3 Extension Call Waiting OHVA The held call is transferred as soon as the extension sending the OHVA hangs up If the transferred call is not answered immediately it will queue for a set time limit then return to the extension sending the OHVA The recall time can be set in the Transfer Recall Timer When receiving an OHVA an extension s Talk Back key s LED will flash red When the Talk Back key is pressed to answer an OHVA the LED will flash green Revised April 2000 DBS 824 3 0 3 2 700 3 61 One Touch Keys Key Telephone Features e You cannot receive a Call Waiting message during an OHVA Denied will appear on the display of the extension trying to send the Call Waiting message One Touch Keys CPC S and CPC M Description One Touch Keys can be used to store telephone numbers speed dial numbers or feature access codes To dial the stored number the user goes offhook and presses the desired key Operation To program a One Touch key for Pooled Access 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Press the PROG key 3 Press the One Touch key to be programmed 4 Press the CONF key 5 Enter the number of the outside line group to be stored See Table 3 7 6 Enter the telephone number to stored 7 Press the HOLD key To assign System Speed Dial numbers to One Touch keys 1 Press the ON OFF key e The phone i
195. s that are available with single line telephones SLTs Single line telephones are industry standard 2500 sets touch tone required SLTs are not equipped with feature keys or line keys so basic telephone operations are performed by pressing dialpad keys and or using the switchhook This chapter covers the following topics Topic Page Absence Message 5 3 Busy Override 5 6 Call Forwarding 5 7 Call Hold 5 10 Call Park 5 11 Call Pickup 5 12 Call Transfer 5 14 Call Waiting 5 17 Camp on 5 19 Conference Calls 5 20 Dial 0 for Attendant 5 21 Direct Trunk Access 5 22 Do Not Disturb DND 5 23 Intercom Calling 5 24 Last Number Redial 5 25 Meet Me Answer 5 26 Message Waiting Callback Request 5 27 Offhook Voice Announce OHVA 5 28 Pooled Trunk Access 5 29 Speed Dialing 5 30 Revised April 2000 DBS 824 3 0 3 2 700 5 1 5 2 DBS 824 3 0 3 2 700 Revised April 2000 SLT Features Absence Message Absence Message CPC S and CPC M Description SLT users can leave text messages on their phones when they are away When the unattended extension is dialed by a key phone the text message appears on the caller s phone One of the following messages can be selected Messages 5 to 9 can be changed through system programming Table 5 1 Absence Messages Operation Message Message Text No 0 I
196. same Paging Group 1 7 can break into one another s outside calls or intercom calls to relay information or to create three party Conference Calls Operation Press 4 when you hear the busy tone An alert tone is issued at both phones Related Programming FFI System Alert Tone for Busy Override amp OHVA e FFI System Extension Class of Service FF3 Extension Extension Class of Service Assignment FF3 Extension Busy Override Send FF3 Extension Busy Override Receive e FF3 Extension Extension Page Group Considerations e You cannot break in on three party conference calls The default for the override alert tone is off If the override alert tone is enabled the tone will be sent to both parties when a call is overridden 5 6 DBS 824 3 0 3 2 700 Revised April 2000 SLT Features Call Forwarding Call Forwarding CPC S and CPC M Call Forwarding allows users to send their calls to another extension to an outside line or to voice mail The following table shows the call forwarding features available Table 5 3 DBS Call Forwarding features Feature Call Forwarding All Calls Call Forwarding No Answer Call Forwarding Busy Call Forwarding Busy No Answer Permanent Call Forwarding Call Forwarding All Calls When this feature is activated all incoming calls to an extension are forwarded immediately Call Forwarding No Answer When this feature is activated
197. sed to forward calls to a voice mail system Extension user can invoke other forms of call forwarding no answer busy all calls to override the permanent call forwarding destination Permanent call forwarding can be used with busy no answer or busy no answer Any system speed dial number 00 89 or 000 199 or personal speed dial number 90 99 or 900 939 can be used to store an outside number for call forwarding To activate Call Forwarding 1 Lift the handset or press ON OFF The phone issues intercom dial tone 2 Dial 72 3 Dial the appropriate call forwarding code Call Forward Type Code All 0 Busy no answer 1 Busy 2 No answer 4 4 If you are forwarding to an extension enter the extension number If you are forwarding to an outside number press AUTO plus the appropriate speed dial number Revised April 2000 DBS 824 3 0 3 2 700 4 7 Call Forwarding DSLT Features 5 Note Outside numbers used for call forwarding must already be programmed into speed dialing See page 4 32 for instructions Replace the handset or press ON OFF To cancel Call Forwarding 1 2 3 Lift the handset or press ON OFF Dial 72 Replace the handset or press ON OFF Related Programming Considerations FF1 System Call Forward No Answer Timer FF1 System Extension Class of Service FF3 Extension Extension Class of Service Assignment FF3 Extension Perma
198. serial port Local programming bypasses the modems and connects directly from the PC or terminal to the Maintenance serial port When programming from a terminal connected to the RS 232C Maintenance port either directly or via a modem perform the following steps 1 Make certain that any cables and modems are configured and connected as outlined in Section 300 2 Have someone at the site set the DBS 824 to the terminal communications mode by entering the following command at a digital extension 99xxxx where xxxx the site s password 3 Enter your terminal communications program and make sure your PC s data communications settings match those of the DBS 824 4 If connecting remotely using modems dial up the DBS 824 Maintenance port modem following the procedures for your terminal package After the DBS 824 displays the DBS Remote Programming Banner Screen type P and then press Enter 5 Follow the directions on the screen to access the desired programs See Terminal Programming Commands Revised April 2000 DBS 824 3 0 3 2 700 1 31 Remote Maintenance System Features Terminal Programming Commands Use the following commands to navigate terminal programming Command Description 01 Access System parameters 02 Access Trunk parameters 03 Access Extension parameters 04 Access Ring assignments 05 Access FF key assignments 06 Access Name assignm
199. sion mailboxes For instructions on attendant usage of the VM key see One Touch VM Access on page 3 65 One Touch VM Access allows a user to program an FF key DSS key or One Touch key to automatically dial voice mail The extension number for voice mail as well as the user s password can be stored under the key If the voice mail key is assigned to an FF key or DSS key the voice mail key and the MSGE lamp will flash red when the user has a message With a One Touch key only the MSGE lamp flashes To access his or her mailbox the user simply presses the voice mail key Revised April 2000 DBS 824 3 0 3 2 700 3 65 One Touch VM Access Key Telephone Features If for security reasons the user prefers to manually dial the password the voice mail key can be used to store the voice mail extension number only With this option the user presses the VM key then dials the password before accessing the mailbox Note The VM key is assigned differently depending on whether it is used for personal message retrieval or attendant transfer See the following Operation section for instructions Operation To assign a voice mail key Note You cannot program this feature if trunks are assigned to the key First clear the trunk assignments then use the following procedures to assign the VM key 1 Press the ON OFF key e The phone issues intercom dial tone e The ON OFF LED lights 2 Press the PROG key 3 Pr
200. ssage Waiting Callback Request 3 55 Non Appearing Outside Lines 3 58 Offhook Signaling 3 59 Offhook Voice Announce OHVA 3 60 One Touch Keys 3 62 One Touch VM Access 3 65 Onhook Dialing 3 67 Pooled Trunk Access 3 68 Prime Line Preference 3 70 Private Line 3 71 Reminder Call 3 72 Ringing Line Preference 3 73 Saved Number Redial 3 74 Speed Dialing 3 75 Station Lockout 3 81 Trunk to Trunk Transfer 3 82 3 2 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Key Phone Key Phone As an example of a key phone 3 1 illustrates the DBS 824 key phone model VB 43225 The VB 43225 provides a large display that includes one touch access to speed dial numbers telephone features and help screens Please refer to Appendix A 2 0 Feature Update for additional information on VB 44225 Large Display Key Telephone features Figure 3 1 VB 43225 key phone Panasonic 05 20 Sun AUG 21 John 148 PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION HELP PROG CONF AUTO MENU PREV NEXT VOL W VOL A f 8 f fio fa 2 r f f2 3 4 5 f Dp EB E WB B UUUUUUUUUUU DND CF gt m PEDAL a e pe y BT pace 504 J a FLASH ATT one as A gro x 7 MUTE 7 A E Hover 2 n y MSGE ES Ooper m o Speakerphone Absence Message CPC S and CPC M Description Extension users can leave te
201. ssignments for Hunt Groups FF4 Ringing and Hunt Groups Central Office Night Ring Assignments for Hunt Groups FF4 Ringing and Hunt Groups Central Office Night 2 Ring Assignments for Hunt Groups FF4 Ringing and Hunt Groups Ringing Assignments all FF1 System Hunt Group No Answer Timer Up to 4 Station Hunt Groups can be programmed a single Hunt Group can contain up to 16 extensions plus a pilot extension number The transfer destination of any Hunt Group can be set to the pilot number of the next group the pilot number 0 of the Attendant Group the pilot number of the same group or a real extension The transfer destination cannot be voice mail A Transfer Timer adjusts the transfer time between hunt groups The transfer time can be set from 0 to 32 seconds If the timer is set to 0 seconds CO calls will be queued at the hunt group until a member is available Intercom calls will also queue Central office trunks can be set to terminate to different hunt group pilot numbers during day and night mode operation The Hunt Group No Answer Timer determines how long a hunt group member rings before the call is transferred to the next hunt group member Revised April 2000 DBS 824 3 0 3 2 700 1 35 Station Hunting System Features A call arriving at the the pilot number of a hunt group will hunt to a member that has call forwarding set unless call forwarding is set to an outside number The following call t
202. ssues intercom dial tone The ON OFF LED lights 3 62 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features One Touch Keys Zo 3 4 Press the PROG key Press the One Touch key to be programmed Press the AUTO key Enter the System Speed Dial Number to be programmed Press the HOLD key Press the ON OFF key The ON OFF LED goes off To assign two System Speed Dial numbers to a single One Touch key 1 10 Press the ON OFF key e The phone issues intercom dial tone e The ON OFF LED lights Press the PROG key Press the One Touch key to be programmed Press the AUTO key Enter the Speed Dial number for the access code Press the REDIAL key This inserts a pause between the access code and the telephone number Press the AUTO key Enter the Speed Dial number for the telephone number Press the HOLD key Both the access code and the telephone number are programmed on the One Touch key Press the ON OFF key The ON OFF LED goes off Revised April 2000 DBS 824 3 0 3 2 700 3 63 One Touch Keys Key Telephone Features To assign access codes to a One Touch key 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights Press the PROG key Press the One Touch key to be programmed Enter the access number Press the REDIAL key This inserts a pause between the access code and the telephone number Press the HOLD key Press the ON
203. stem Alert Tone for Busy Override OHVA Considerations e Replace the handset to exit the three party conference call e The alert tone can be turned on or off through system programming 2 4 DBS 824 3 0 3 2 700 Revised April 2000 Attendant Features Attendant Call Park Attendant Call Park CPC S and CPC M Description Using the Attendant Call Park feature the Attendant may park an outside call until the called party can be found The attendant can then use the Paging feature to inform the called party of the call s Park Number The parked call can then be retrieved from any extension by dialing the Park Number The attendant phone is equipped with ten outside line Park Numbers 00 09 Programming a Call Park key into an FF key on a telephone or a DSS console makes one touch Call Park possible Operation To park an outside call 1 Press the HOLD key e The outside call is placed on hold e CO HOLD XX where XX is the trunk number appears on the display 2 Dial 75 3 Enter desired Park Number 00 09 ee HOLD 01 appears on the display if you selected Park Number To release a parked call after receiving the Park Number from the Attendant 1 Pick up the handset The phone issues intercom dial tone 2 Dial 76 3 Enter the Park Number assigned to the call PARK PICK XX where XX is the park number appears and then CO TALK XX where XX is the trunk n
204. stem default is tone calling dial 1 e Talk EXT XXX where XXX is the extension appears on the display If the extension name has been stored that name appears on the display after Talk instead of EXT XX The EXT LED lights 4 Complete the call and replace the handset The EXT LED goes off To transfer a call using Voice Calling 1 Press the HOLD key The EXT LED flashes e Hold EXT XXX where XXX is the extension appears on the display 2 Dial the number of the extension to which the call will be transferred 3 If the system default is tone calling dial 1 3 44 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Intercom Calling Talk EXT XXX where XXX is the extension appears on the display 4 Replace the handset To make an Tone Call 1 Pick up the handset The phone issues intercom dial tone Note If you are calling from an extension programmed for prime line preference press the FF key programmed for intercom operation 2 Dial the extension number 3 If the system default is voice calling dial 1 e Call EXT XXX where XXX is the extension appears on the display If the extension name has been stored that name appears rather than the extension number e The called extension rings and the EXT LED flashes e When the call is answered Talk EXT XXX where XXX is the extension appears on th
205. sues outside dial tone e CO TALK XX where XX is the line number appears on the display 3 If you pressed an unlit line key in step 2 dial the number of the party you wish to add to the call The number appears on the display 4 Press the CONF key when your call is answered If you are now conducting a three way Conference Call involving two outside lines CONF XX Y Y where XX is the first line and Y Y 1s the second line appears on the display 5 Repeat steps 1 4 to add a fourth party to a three party Conference Call To add an extension to an outside call 1 Press the CONF key during the outside call 2 The party at the extension who wishes to join the call must pick up the handset 3 The party joining the call must press the line key of the call in progress The line key LED is lit red Steps 2 and 3 must be completed within five seconds of each other 4 Pick up the handset The three parties can now speak to one another 3 32 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Delayed Ringing 5 Repeat steps 1 4 to add another extension to a three party Conference Call Considerations The DBS 824 provides 3 four party conference circuits e Press FLASH or hang up to exit a Conference Call e The Call Hold feature cannot be used during a four party Conference Call Delayed Ringing CPC S and CPC M Description Delayed ringing causes a call that
206. t 1 Lift the handset or press ON OFF 2 Press the AUTO key 3 Press the FLASH key 4 26 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Off Hook Voice Announce OHVA Off 4 Replace the handset or press the ON OFF key Related Programming FFI System Extension Class of Service Setting FF3 Extension Extension Class of Service Setting Considerations e Up to four Callback Requests can be sent to one extension e If you call the same extension a second time and the party answers Callback Requests you sent earlier will be cancelled e Ifa Callback Request is sent to an extension that has Call Forwarding enabled the Callback Request is automatically forwarded to the designated extension e You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated e Making a blind transfer to an extension to which you have previously sent a callback request does not cancel your callback request Off Hook Voice Announce OHVA CPC S and CPC M Description You can use the Off Hook Voice Announce OHVA feature to interrupt a busy extension and then make an announcement that only the called party can hear You can also transfer a held call to a busy extension after making the announcement using this feature Operation To make an OHVA 1 Lift the handset 2 Dial the desired extension number Revised April 2000 DBS 824 3 0 3 2 700 4 27 Off Hook Voice Announce
207. t Me Answer CPC S and CPC M Description You can answer a Paging call from any extension using the Meet Me Answer feature Operation 1 Pick up the handset from any extension at which you hear a Paging call 2 Press 77 Paging ceases and you are connected to the paging party Related Programming e FFl System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment Considerations e The Meet Me Answer feature cannot be used with Paging Group 00 e You can only use the Meet Me Answer feature at an extension that does not have an incoming call Revised April 2000 DBS 824 3 0 3 2 700 4 25 Message Waiting Callback Request DSLT Features e If an external paging system or a Universal Answer system has been installed use Group Call Pickup to respond to the Paging call Message Waiting Callback Request CPC S and CPC M Description If you call an extension that is busy or does not answer you can leave a message requesting a return call Operation To leave a Callback Request 1 Lift the handset 2 Dial the extension number 3 Dial 2 at the busy tone or while the telephone is still ringing 4 Replace the handset To answer a Callback Request 1 Pick up the handset The phone issues intercom dial tone 2 Press the AUTO key 3 Press the REDIAL key Your telephone automatically dials the extension that left the Callback Request To cancel a Callback Reques
208. t is not retrieved before the Hold Recall Timer expires Hold Recall FXX where XX is the outside line number appears on the display if a call has been held beyond the time limit If you press the HOLD key during a conference with two outside lines both outside lines will be placed on hold If your system is set to onhook transfer and you have placed an outside call on hold and you then make an Intercom Call make sure the other extension presses the FLASH key or hangs up before you do If you hang up before the other extension the held outside line will be transferred to that extension If there is no response to the Hold Recall the tone is issued at the Attendant Phone extension 100 or 10 However no tone is issued at the Attendant Phone if Night Mode is activated or if the call is on a Private Line An error tone is issued if you attempt to place more than one intercom call on hold at the same time The DBS 824 can provide Music on Hold to callers placed on hold See Music On Hold page 1 24 for more information You can use the Call Park function to transfer a call even if you cannot locate the intended recipient of the call Simply park the call and then page the person you want to transfer to That person can answer the call from any extension by dialing the number of the extension that parked the call Operation To park a call 1 Press the HOLD key Revised April 2000 DBS 824 3 0 3 2 70
209. t work if the other device is in use e The 71 code will not work if FF3 ExtPort 51 is set to 0 e Ifset to Analog port RING the large display phone will work like an SLT OPX no page announcements no voice calls from other extensions etc Ifthe phone is in CF DND Call Forward or Do Not Disturb the phone will remain in CF DND even if the ringing device is changed via the 71 code e The incoming ring pattern for the analog device is the same as for the digital key telephone determined by the Extension Ring Pattern in FF3 ExtPort 38 0 9 If this address is set to 0 determined by CO the analog device will automatically default to 1 second ON 3 seconds OFF DBS 824 3 0 3 2 700 A 13 2 0 Features Update Appendix A Ring Patterns Not Applicable to Analog Device The following ring pattern addresses will not affect the analog device Transfer Ring Pattern FF1 2 1 28 0 6 SLT DISA Ring Pattern FF1 2 1 30 0 or 1 Inbound Ring Pattern FF2 Trunk 17 0 9 Flash Interaction Any disconnect signal sent to the analog port must be greater than the SLT Flash Control otherwise the disconnect signal will be interpreted as a flash and the call will be placed on hold Programming Addresses That Affect the Analog Device The following addresses will control the analog device but will not affect the digital key telephone SLT Disconnect Duration FF 2 1 31 0 15 SLT Flash Co
210. tact a third party and announce the call before the transfer Operation To use Screened Transfer when your system is set for Onhook Transfer 1 Press the HOLD key to place the call on hold e The line LED for the outside line on hold flashes green e The phone issues intercom dial tone e Hold TRK XX where XX is the line number appears on the display 2 Dial the extension number to which the call is to be transferred 3 When your call is answered inform the third party of the transfer The EXT LED stops flashing and remains lit e Talk EXT XXX where XXX is the extension appears on the display 4 Hang up the handset e The line LED for the original outside line turns red The third party need only pick up the handset to speak to the outside line To use Screened Transfer when Onhook Transfer is disabled 1 Press the HOLD key to place the outside call on hold Revised April 2000 DBS 824 3 0 3 2 700 3 23 Call Transfer Key Telephone Features e The line LED for the outside line on hold flashes green e The phone issues intercom dial tone e Hold TRK XX where XX is the line number appears on the display Dial the extension number to which the call is to be transferred When your call is answered inform the third party of the transfer The EXT LED stops flashing and remains lit e Talk EXT XXX where XXX is the extension appears on the display Pr
211. tem Speed Dial code Dial the telephone number to be stored The number appears on the display Press the HOLD key SSD XX where XX is the Speed Dial code and the stored telephone number appear on the display Repeat steps 2 6 to store additional numbers Storing a new number erases any previously stored data To delete a System Speed Dial number perform the programming steps but do not enter a number before pressing HOLD Revised April 2000 DBS 824 3 0 3 2 700 2 3 Attendant Busy Override Attendant Features e Names for System Speed Dialing can also be stored using a DSS console connected to the attendant phone Attendant Busy Override CPC S and CPC M Description The Attendant Busy Override feature allows the attendant to break in on an Intercom Call or a CO Call that is already in progress Attendant Busy Override can break into any extension even if the extension has Busy Overridden turned off The extension feature Busy Override cannot break into an extension that has Busy Overridden turned off System programming determines whether the override is preceded by an alert tone By default Attendant Override does not sound an alert tone Operation To override a busy extension Press 4 CONF XXX YY Y where XXX and Y YY are the extension numbers appears on the display Related Programming FFI System Attendant Override FFI Sy
212. tension that does not answer and does not have Call Forwarding activated the transfer recalls your extension after the Transfer Recall Timer expires Screened Transfer CPC S and CPC M Description Use the Screened Transfer feature to contact a third party and announce the call before transferring it To use Screened Transfer when your system is set for Onhook Transfer 1 Press the HOLD key to place the call on hold The phone issues intercom dial tone 2 Dial the extension number to which the call is to be transferred 3 When your call is answered inform the third party of the transfer 4 Replace the handset The third party need only pick up the handset to speak to the outside line To use Screened Transfer when Onhook Transfer is disabled 1 Press the HOLD key to place the outside call on hold The phone issues intercom dial tone 2 Dial the extension number to which the call is to be transferred 3 When your call is answered inform the third party of the transfer The EXT LED stops flashing and remains lit Revised April 2000 DBS 824 3 0 3 2 700 4 15 Call Waiting DSLT Features 4 5 Dial 8 The third party need only pick up the handset to speak to the outside line Replace the handset Related Programming Considerations FF1 System Onhook Automatic Transfer FF1 System Recall Timer for Extension Transferred CO Calls FF1 System Recall Timer for Extension Transferred CO Ca
213. tercom dial tone 2 Press 4 3 Enter the time you wish the Reminder Call to be issued Enter the desired time in 12 hour format followed by a 1 for a m or a 2 for p m 4 Replace the handset or press the ON OFF key To Cancel the Reminder Call feature 1 Lift the handset or press ON OFF The phone issues intercom dial tone 2 Dial 4 3 Replace the handset or press ON OFF 4 30 DBS 824 3 0 3 2 700 Revised April 2000 DSLT Features Saved Number Redial Considerations A sixteen second alarm tone will be issued at the specified time One Reminder Call may be set for each telephone To change the Reminder Call enter a new time If the extension is in use when the reminder call is scheduled the reminder call is sent as soon as the extension becomes available Saved Number Redial CPC S and CPC M Description You can save a previously dialed number for later redialing Unlike the Last Number Redial feature the Saved Number Redial feature allows you redial the stored number even if it is not the last number dialed Saved Number Redial can only be used for outside numbers Operation To save a number 1 2 3 Press the AUTO key twice before replacing the handset Press Replace the handset To redial a saved number 1 Considerations Lift the handset Dial a trunk access code 81 86 or 9 Press the AUTO key Press Revised Apri
214. the call or while the call is being dialed Operation To switch from dial pulse to DTMF dialing press or Related Programming FF2 Trunk DTMF Pulse Dialing for Trunks Considerations e DTMF dialing remains in effect for the duration of the call Pulse dialing is restored when the handset is replaced e Once DTMF dialing is invoked the user cannot switch back to pulse dialing without disconnecting the call e Changing from dial pulse to DTMF is possible even if the or key is programmed for speed dialing 1 20 DBS 824 3 0 3 2 700 Revised April 2000 System Features Hunting Priority for VAUs Hunting Priority for VAUs CPC S and CPC M Description This feature allows hunting priority to be assigned to calls that overflow from the hunt group to the VAU If the caller hears the VAU message and then decides to dial back into the hunt group he or she is placed before other calls that have just entered the hunt group queue For an illustration of the flow of calls see Figure 1 1 Figure 1 1 VAU hunting priority Direct gt Trunk Call to the Hunt Group Pilot Number Calls that transfer back into the hunt group are placed at the top of the queue Hunt Group Related Programming FF3 Extension VAU Port Assignment Revised April 2000 DBS 824 3 0 3 2 700 1 21 Independent Timers System Features FF3 Extens
215. ti eae a ee eee ewe 1 28 Power Failure Transfer ooooooooocooccnn enn nn nn nn na 1 29 Remote Maintenance 0 nu ueeenenun nunnu nn nunna 1 31 Remote Programming Mode 2 41 anima ara Wes All So la la 1 31 Station Class of Service 54 4 Hutt cle eek cesta tel aw ethic a 1 33 Station Hunting cided ieee cee eed eee RA 1 34 Station Message Detail Recording SMDR 1 37 Toll Restriction ci ii AA ewe anes 1 38 Tr nk Groups Lt A A a ane renal 1 40 Trunk Name Assignment 000 c cece eee eee 1 41 Trunk Queuing sieis ewe as ee ee a a 1 42 Universal Night Answer nuueeeeeeeeeennnnna 1 43 Voice Mail Ringing 2 2 60 550 00 n him bee dr a d eka eee 1 44 Revised April 2000 DBS 824 3 0 3 2 700 iii VAU Port Assignment 6 n 0 6 0 ee ee ee el ee ita a 1 45 Walking TRS Class of Service 0 nunna nunnu nn na 1 46 Chapter 2 Attendant Features ees 2 1 Attendant Assignment of Speed Dialing 2 3 Attendant Busy Override neenuuuneenu nunn anna 2 4 Attendant Call Park oca ia A ka ions ajaga aa 2 5 Attendant Control of Absence Messages n nunna 2 6 Attendant Controlled Text Assignment nnnnnua 2 7 Attendant Groups burra o ad a 2 9 Dial Tone Disable crias RR iaa aaa ew hale Vee 2 10 DSS TZ iaa reta a ale a RN AA
216. ting LCR Access FF3 Extension Forced Least Cost Routing e FF8 LCR Time Priority RouteTables FF8 LCR LCR Trunk Group Tables e FF8 LCR Least Cost Routing Area Codes e FF8 LCR Special LCR Area Codes e FF8 LCR Least Cost Routing LCR Office Codes e FF8 LCR Special LCR Office Codes Tables Other Program Areas e FFS LCR LCR Add Tables FF8 LCR LCR Delete Tables Considerations e If LCR is enabled ML and MCO keys can be assigned for trunk group 89 However the FF keys will not light e Ifthe LCR feature is deactivated Pooled Trunk Access is selected automatically e Your system can be programmed to use the LCR feature for all outgoing calls Revised April 2000 DBS 824 3 0 3 2 700 1 23 Music on Hold System Features Music on Hold CPC S and CPC M Description The DBS 824 can provide Music on Hold to parties on hold on a CO line The Music on Hold feature can also be used to play announcements or advertisements if desired The system can provide Music on Hold with the internal MOH resource on systems using the MFR card option CPC M only See Background Music on page 1 10 for more information Hardware Requirements The music source must be purchased separately It is not provided with the DBS 824 e Ifa single music source is used for both Music on Hold and background music the music source connects to the CN6 on the CPC If a separate music source is used for backgr
217. umber of the call appears Revised April 2000 DBS 824 3 0 3 2 700 2 5 Attendant Control of Absence Messages Attendant Features Related Programming FFI System Attendant Park Hold Recall Timer Considerations e An FF key assigned to Call Park indicates when a call is parked e Ifa parked call is not answered before the Attendant Park Hold Recall Timer expires the parked call recalls to the attendant Attendant Control of Absence Messages Call Forwarding and DND CPC S and CPC M Description An attendant phone can cancel the Absence Message Call Forwarding and Do Not Disturb DND features activated on any extension Operation To cancel an Absence Message Call Forwarding or DND 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Press the CONF key 3 Dial the extension number 4 Press 5 Press the ON OFF key The ON OFF LED goes off Considerations 2 6 DBS 824 3 0 3 2 700 Revised April 2000 Attendant Features Attendant Controlled Text Assignment e On DSS consoles equipped with DSS keys the indicator for an extension that has Absence Message Call Forwarding or DND activated lights green This indicator goes off when the feature is canceled The indicator does not light for Permanent Call Forwarding Attendant Controlled Text Assignment CPC S and CPC M Description The attendant can assign text to extensions system speed
218. unk Access for Group 9 FF2 Trunks Pooled Trunk Access for Groups 81 86 Considerations 1 40 DBS 824 3 0 3 2 700 Revised April 2000 System Features Trunk Name Assignment e Trunks can appear in more than one trunk group If Least Cost Routing is enabled the trunk group 9 automatically accesses the LCR features Trunk Name Assignment CPC S and CPC M Description You can display a name number or message of up to six characters on the LCD in place of your CO trunk line number The name will appear when a CO call is ringing or connected For example you can assign specific CO lines to different individuals or departments Then when an extension rings the individual s name or the department s name will appear on the display immediately identifying the person for whom the call is intended While you are speaking on the extension CO TALK XXXXXX will appear on the LCD XXXXXX represents the six characters of the Trunk Name While the extension is ringing INCOMING XXXXXX will appear While the extension is ringing and you are speaking on the extension at the same time INCOMING XXXXXX will appear on the second line of the display Related Programming FF6 Name and Message Trunk Name Assignment Considerations Trunk names can be assigned with a DSS or an attendant phone e Ifa text name is assigned to a CO trunk the trunk number does not appear on the dis
219. ws automatic switching between day and night modes Operation To switch to a Night Mode 1 Press the ON OFF key e The phone issues intercom dial tone e The ON OFF LED lights 2 Dial 522 for Night1 mode or 523 for Night 2 mode Note 520 can be used to toggle between Day Nightl and Night2 modes 3 Press the ON OFF key The ON OFF LED goes off e NIGHT MODE or NIGHT2 MODE appears on the display To switch to Day Mode 1 Press the ON OFF key e The phone issues intercom dial tone Revised April 2000 DBS 824 3 0 3 2 700 1 25 Night Service System Features The ON OFF LED lights 2 Dial 521 Note 520 can be used to toggle between modes 3 Press the ON OFF key The ON OFF LED goes off e DAY MODE appears on the display Related Programming FF1 System Extension Class of Service Setting FF1 System Ring Patterns for UNA Terminals M C amp B FF3 Extension Extension Class of Service Assignment FF4 Ringing and Hunt Groups CO Day Ring Assignments FF4 Ringing and Hunt Groups CO Night Ring Assignments FF4 Ringing and Hunt Groups CO Night2 Ring Assignments Hardware Requirements Considerations Calls during Night Mode are often indicated by external paging speakers or an external ringing device such as a night bell External paging and ringing devices are not provided with the DBS 824 they must be purchased separately Day Night and Night
220. x DSS 72 x x Headset Operation x x One Touch VM Transfer x x Station Lockout Code Assignment x x System Time and Date Control x x Traffic Measurement x x Walking COS Confirmation x x Revised April 2000 DBS 824 3 0 3 2 700 xiii List of Features Table 3 Extension Features Feature CPC S CPC M Absence Message Auto Repeat Dial Auto Redial Busy Override Call Coverage Groups Call Duration Display Call Forwarding Call Hold Exclusive and System Call Park Call Pickup Direct and Group Call Transfer Blind and Screened Call Waiting Call Waiting OHVA Text Reply Camp on CO Line Key Trunk Access Conference Calls Delayed Ringing Dial 0 for Attendant Direct Trunk Access Do Not Disturb DND EM 24 Console Flexible Function FF Keys Handsfree Answerback Handsfree Operation Headset Operation Intercom Calling Last Number Redial Line Appearances DSS BLF Appearances Direct Line DL Appearances ML bd bi bd 4 4 mK be bi be be be bd bd bd KK KL RK KL be pe be be be b4 b4 OX polo mM bi bd bi 4 4 oe be be be be ba a be be bd b4 b lt DSS BLF Appearances Multi CO MCO Appearances DSS BLF Appearances Multi Line ML Appearances xiv DBS 824 3 0 3 2 700
221. xt messages on their phones when they are away Revised April 2000 DBS 824 3 0 3 2 700 3 3 Absence Message Key Telephone Features When the unattended extension is dialed the text message displays on the caller s phone Any one of the following messages can be selected Messages 5 to 9 can be changed through system programming Table 3 1 Absence Messages Message Message Text No 0 In Meeting 1 At Lunch 2 Out of Office 3 Vacation 4 Another Office 5 User Defined 6 User Defined 7 User Defined 8 User Defined 9 User Defined Operation To set an Absence Message 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Dial 71 Enter Msg Code appears on the display 3 Enter a message code between 0 and 9 See Table 3 1 Enter Parameter appears on the display 4 Enter the time you will return optional See Table 3 2 for examples 5 Press the ON OFF key e The DND CF LED lights 3 4 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Absence Message e At Lunch appears on the display if you selected message code 1 To cancel an Absence Message 1 Press the ON OFF key e The phone issues intercom dial tone The ON OFF LED lights 2 Dial 71 Enter Msg Code appears on the display 3 Press the ON OFF key The ON OFF LED goes off The DND CF LED goes off and the message
222. xtension a second time and the party answers any Callback Requests you sent earlier will be cancelled Revised April 2000 DBS 824 3 0 3 2 700 3 57 Non Appearing Outside Lines Key Telephone Features e Ifa Callback Request is sent to an extension for which Call Forwarding is set the Callback Request will be automatically forwarded to the designated extension e You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated Non Appearing Outside Lines CPC S and CPC M Description Non appearing outside lines are trunks that are not assigned to a dedicated FF key or to a trunk group key on your extension The DBS 824 allows you to use non appearing outside lines Operation Answering a Non Appearing Outside Line Call To answer a non appearing outside line call at your extension lift the receiver or press ON OFF Selecting a Non Appearing Outside Line 1 Pick up the receiver or press ON OFF 2 Dial 88 3 Dial the outside line number 01 08 4 Dial the telephone number Holding a Non Appearing Outside Line Instead of an FF key the EXT indicator flashes when you hold a non appearing outside line 3 58 DBS 824 3 0 3 2 700 Revised April 2000 Key Telephone Features Offhook Signaling Offhook Signaling CPC S and CPC M Description Offhook signaling sends a tone to a busy extension to indicate that another CO call has arrived Operation When you receive
223. xtension adaptor see OPX adaptor 1 27 OHVA DSLT 4 27 key telephone 3 60 SLT 5 28 OHVA call waiting text reply 3 28 One touch keys 3 62 voice mail access 3 65 voice mail transfer 2 14 Onhook dialing DSLT 4 29 key telephone 3 67 OPX adaptor 1 27 Override busy line 5 6 M P Maintenance Paging 1 28 remote 1 31 meet me answer 3 54 4 25 5 26 1 4 DBS 824 3 0 3 2 700 Revised April 2000 Section 700 Operation Index PanaVOICE Digital Voice Mail B 1 Park attendant 2 5 DSLT 4 10 key telephone 3 17 SLT 5 11 PBX centrex compatibility 1 13 Personal speed dialing DSLT 4 32 key telephone 3 75 SLT 5 30 Pickup direct 3 19 5 12 DSLT 4 12 group 5 13 key telephone 3 19 3 20 SLT 5 12 Pooled trunk access DSLT 4 29 key telephone 3 68 SLT 5 29 Port assignment VAU 1 45 Power failure transfer 1 29 unit 1 29 Prime line preference 3 70 Private line 3 71 R Redial Auto 3 6 DSLT 4 24 key telephone 3 46 saved number 3 74 4 31 SLT 5 25 Relocating extensions 1 8 Reminder call DSLT 4 30 key telephone 3 72 Remote maintenance 1 31 programming mode 1 31 Ringing delayed 3 33 distinctive 1 17 line preference 3 73 S Saved number redial DSLT 4 31 key telephone 3 74 Screened transfer DSLT 4 15 key telephone 3 23 SLT 5 15 Signal conversion DP to DTMF 1 20 Single line telephone see SLT features 5 1 SLT features 5 1 absence message 5 3 blind transfer 5 14 busy override 5 6 call forwarding 5 7 call hold 5 10 call
224. you are at a speakerphone you can press the ON OFF key instead of picking up the handset to answer the Paging Call You can then speak to the party trying to reach you using the phone s built in speaker and microphone Message Waiting Callback Request CPC S and CPC M Description If you try to call an extension that is busy or does not answer you can leave a message requesting a return call Revised April 2000 DBS 824 3 0 3 2 700 3 55 Message Waiting Callback Request Key Telephone Features Operation To leave a Callback Request 1 Press the ON OFF key 2 Dial the extension number Call EXT XXX Busy EXT XXX or Talk EXT XXX where XXX is the extension appears on the display 3 Dial 2 at the busy tone or while the telephone is still ringing Accept Message appears on the display 4 Press the ON OFF key The Message Waiting lamp flashes at the called extension To answer a Callback Request 1 Pick up the handset The phone issues intercom dial tone 2 Press the AUTO key 3 Press the REDIAL key e Your telephone automatically dials extension that left Callback Request e If extension 135 left the Callback Request and your extension is set for Tone Calling Call EXT XXX where XXX is the number of the extension that left the Callback Request appears on the display e If extension 135 left the Callback Request and your extension is set for Voice Cal
225. ypes will hunt to a member that has call forwarding set Intercom calls Transferred intercom calls Incoming CO calls Transferred CO calls DISA calls In order for an extension to be permanently call forwarded to the pilot number of a hunt group the hunt group pilot number must be 244 or above If extension 200 is assigned as the pilot number of a hunt group hunting will work properly when 200 is dialed However permanent call forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number 1 36 DBS 824 3 0 3 2 700 Revised April 2000 System Features Station Message Detail Recording SMDR Station Message Detail Recording SMDR CPC S and CPC M Description Station Message Detail Recording SMDR provides detailed call records of outgoing calls SMDR records can be output to a printer or an external call accounting system Figure 1 2 shows the SMDR format for the CPC S and CPC M Figure 1 2 SMDR Format CPC S and CPC M 0 1 2 3 4 5 6 7 012345678901234567890123456789012345678901234567890123456789012345678901234567 1 2 3 4 5 6 7 8 9 T MM DD HH MM SS HH MM SS NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAAA VVVVV NN 1 Call type 5 Extension number S Inbound DISA 10 69 100 699 extensions s Outbound DISA CO number DISA I Incoming O 0utgoing 6 Dialed digits or Caller ID T Transfer See Note 1 DD digits 0 9 or symbols or See Note 2 2 Date MM month 7 Account

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