Lexmark C736DN Printer User Manual
Contents
1. Select a Destination and then click Continue g From the Easy Install screen click Install Connecting to a wireless network using Macintosh 17 h Type the user password and then click OK All necessary software is installed on the computer i Click Close when installation is complete 2 Add the printer a For IP printing In Mac OS X version 10 5 1 From the Finder desktop click Apple menu gt System Preferences 2 Click Print amp Fax 3 Click 4 Select the printer from the list 5 Click Add In Mac OS X version 10 4 1 From the Finder desktop click Go gt Applications Double click the Utilities folder Locate and double click Printer Setup Utility or Print Center From the Printer List choose Add Select the printer from the list 6 Click Add b For AppleTalk printing UAWN In Mac OS X version 10 5 1 From the Finder desktop click Apple menu gt System Preferences Click Print amp Fax Click Click AppleTalk Select the printer from the list Click Add av fb WwW N In Mac OS X version 10 4 From the Finder desktop click Go gt Applications Double click the Utilities folder Locate and double click Print Center or Printer Setup Utility From the Printer List choose Add Choose the Default Browser tab Click More Printers From the first pop up menu choose AppleTalk From the second pop up menu select Local AppleTalk zone Select the printer from the list2. If the Wireless Setup Utility stops responding during the wireless configuration process restart the computer Insert the Software and Documentation CD and run the Wireless Setup Utility again Printer does not print after wireless configuration completes These are possible solutions Try one or more of the following MAKE SURE THE PRINTER IS TURNED ON e Verify that printer is turned on and the power light is lit e Verify that the printer is plugged in to a functioning power strip or outlet VERIFY THAT THE PRINTER IS READY e Check the status of the printer and verify that it is ready to print e If it is not ready turn the printer off and then back on again DISABLE THIRD PARTY FIREWALLS e Ifanon Microsoft software firewall is installed on the computer try temporarily disabling it Check to see if you can print with the firewall disabled Re enable the firewall and continue to troubleshoot e Update any non Microsoft firewall software on the computer e Add any programs associated with the printer to the firewall whitelist VERIFY THAT THE WIRELESS NETWORK IS WORKING PROPERLY e Try to access other devices on the wireless network to confirm that the network is functioning e Contact the system support person to confirm that the network is functioning correctly VERIFY THAT THE CORRECT PORT OR PRINTER IS SELECTED e If you are attempting to print wirelessly verify that the USB port is not selected e If you have more than o
3. on page 35 A test to see if your computer can communicate with another device The name you assign to your printer so that you and others can identify it on the network A device that shares a single Internet connection with multiple computers or other devices The basic router controls network traffic Networking glossary 354 security key signal strength SSID Service Set Identifier Static IP address switch UAA Universally Administered Address USB cable USB port WEP Wired Equivalent Privacy wireless access point wireless router Wi Fi WPA Wi Fi Protected Access WPA2 A password such as a WEP key or a WPA pass phrase used to make a network secure Measure of how strongly a transmitted signal is being received The name of a wireless network When you connect a printer to a wireless network the printer needs to use the same SSID as the network Also referred to as network name or BSS Basic Service Set An IP address assigned manually by you A device similar to a network hub that can connect different networks together An address assigned to a network printer or print server by the manufacturer To find the UAA print a network setup page and look for the UAA listing A lightweight flexible cable that lets the printer communicate with the computer at much higher speeds than parallel cables A small rectangular port on the back of the computer that connects the peripheral devices using a U
4. Note Basic is the recommended path to choose Choose Advanced only if you want to customize your installation 9 To allow other computers on the wireless network to use the wireless printer follow steps 2 through 6 and step 8 for each computer Connecting to a wireless network using Windows 15 Connecting to a wireless network using Macintosh Installing the printer on a wireless network Macintosh Prepare to configure the printer 1 Locate the printer MAC address on the sheet that shipped with the printer Write the last six digits of the MAC address in the space provided below MAC address Enter the printer information 1 Access the AirPort options In Mac OS X version 10 5 a From the Finder desktop click Apple menu gt System Preferences b Click Network c Click AirPort In Mac OS X version 10 4 and earlier a From the Finder desktop click Go gt Applications b From the Applications folder double click Internet Connect c From the toolbar click AirPort Connecting to a wireless network using Macintosh 16 2 From the Network popup menu select print server xxxxxx where the x s are the last six digits of the MAC address located on the MAC address sheet Open the Safari browser From the Bookmarks drop down menu select Show Under Collections select Bonjour or Rendevous and then double click the printer name aA uu A W From the main page of the Embedded Web Server navigate to the page where
5. choices are AES or TKIP Encryption must be set for the same type on the router and on the printer or the printer will not be able to communicate on the network No security If your wireless network does not use any type of security then you will not have any security information Note Using an unsecured wireless network is not recommended If you are installing the printer on an 802 1X network using the Advanced method then you may need the following e Authentication type e Inner authentication type e 802 1X username and password e Certificates Note For more information on configuring 802 1X security see the Networking Guide on the Software and Documentation CD Adding the printer to a network using MAC address filtering Every network device has a unique hardware identification number to distinguish it from other network devices This identification number is called the Media Access Control MAC address A list of MAC addresses can be set on a wireless router so that only those devices with matching MAC addresses can join the network This is called MAC address filtering When installing the printer on a network that uses MAC address filtering be sure to add the printer MAC address to the list of addresses allowed by the wireless router If this address is not specifically allowed on the wireless network the printer will not work wirelessly Preparing to connect wirelessly 12 If the printer has a factory installed internal
6. e If you are using MAC address filtering to limit access to your wireless network you must add the printer MAC address to the list of addresses allowed to connect to the wireless access point e If you set the wireless access point to issue a limited number of IP addresses you must change this so that the printer can be added Note If you do not know how to make these changes see the documentation that came with the wireless network or contact the person who set up your wireless network Communication with printer lost when connected to Virtual Private Network VPN You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks VPNs Most VPNs allow users to communicate with only the VPN and no other network at the same time If you would like to have the ability to connect to your local network and to a VPN at the same time the system support person for the VPN must enable split tunneling Be aware that some organizations will not allow split tunneling due to security or technical concerns Wireless configuration does not continue after the USB cable is attached Check the USB cable If the configuration software does not let you continue configuring your printer wirelessly after you attach the USB cable then there may be a problem with the cable Try one or more of the following e Make sure that the USB cable is not damaged If there is any visible damage to the USB cable
7. selected and then click Next Make sure Local is selected and then click Next Select the manufacturer of the printer from the menu Select the printer model from the menu and then click Add Printer Click the beside the printer model under Select Components Make sure the correct port is available under Select Components This is the port where the serial cable attaches to the computer If the correct port is not available select the port under the Select Port menu and then click Add Port Make any configuration changes necessary in the Add a New Port window Click Add Port to finish adding the port Make sure the box next to the selected printer model is checked m Select any other optional software you want to install and then click Next Click Finish to complete the printer software installation Connecting to a wireless network using Macintosh 19 3 Set the COM port parameters After the printer driver is installed you must set the serial parameters in the communications COM port assigned to the printer driver The serial parameters in the COM port must match the serial parameters you set in the printer a Open the Device Manager Do one of the following In Windows Vista 1 Click 2 Click Control Panel 3 Click System and Maintenance 4 Click System 5 Click Device Manager In Windows XP 1 Click Start 2 Click Control Panel 3 Click Performance and Maintenance 4 Click System 5 From the Hardwar
8. specific radio frequency used by two or more wireless devices to communicate with each other All devices on the network must use the same channel A language used by DHCP servers An IP address automatically assigned by a DHCP server A computer or router that gives a unique IP address to each device on the network Unique addresses prevent conflicts A setting for a wireless device that lets it communicate directly with other wireless devices using an access point or router Connects the printer to the computer temporarily during some methods of installation A device that lets computers and printers talk to each other over a network without cables The network address of a computer or printer Each device on the network has its own network address The address may be assigned manually by you Static IP address automatically by the DHCP server DHCP IP address or automatically by the device AutolP address A command that displays the IP address and other network information of a Windows computer A hardware address that uniquely identifies each device on a network A method of limiting access to your wireless network by specifying which MAC addresses may communicate on the network This setting may be specified on wireless routers or access points A device that lets computers or printers talk to each other over a network A device that connects multiple devices on a wired network See SSID Service Set Identifier
9. the wireless settings information is stored Configure the printer for wireless access 1 Type the name of your network SSID in the appropriate field 2 Select Infrastructure as your Network Mode if you are using a wireless router 3 Select the type of security you use to protect your wireless network 4 Enter the security information necessary for the printer to join your wireless network 5 Click Submit 6 Open the AirPort application on your computer In Mac OS X version 10 5 a From the Finder desktop click Apple menu gt System Preferences b Click Network c Click AirPort In Mac OS X version 10 4 and earlier a From the Finder desktop click Go gt Applications b From the Applications folder double click Internet Connect c From the toolbar click AirPort 7 From the Network popup menu select your wireless network Configure your computer to use the printer wirelessly To print to a network printer each Macintosh user must install a custom PostScript Printer Description PPD file and create a printer in the Print Center or Printer Setup Utility 1 Install a PPD file on the computer a Insert the Software and Documentation CD in the CD or DVD drive b Double click the installer package for the printer c From the Welcome screen click Continue d Click Continue again after viewing the Readme file e Click Continue after viewing the license agreement and then click Agree to accept the terms of the agreement
10. to the right Flexa stack of paper back and forth to loosen the sheets and then fan them Do not fold or crease the paper Straighten the edges on a level surface Load the paper stack with the recommended print side faceup Load the stack toward the back of the tray as shown Align the tray and then reinsert it Setting up the printer 7 Grasp the handle and pull forward to open the front door Allow the front door to open completely Pull the protective sheet straight out of the toner cartridge area to remove it Pull each toner cartridge straight out of the printer one at a time Setting up the printer 8 Firmly shake the toner cartridge side to side and front to back several times to distribute the toner Remove the red packing material from each toner cartridge Place each toner cartridge back into the printer Pull out on each side of the packing strip and then pull it forward to remove it from the transfer module Remove the red packing strip from the top of each photoconductor Setting up the printer 9 Close the front door Setting up the printer 10 Choosing a connection method Note Do not connect cables until instructed Connect to a wireless network using Windows For detailed steps see Information you will need to set up the printer on a wireless network on page 12 and Installing the printer on a wireless network Windows on page 14 Con
11. Click Add O OON AOU BW N om Connecting to a wireless network using Macintosh 18 Setting up serial printing In serial printing data is transferred one bit at a time Although serial printing is usually slower than parallel printing itis the preferred option when there is a great deal of distance between the printer and computer or when an interface with a better transfer rate is not available After installing the serial port you will need to configure the printer and the computer so they can communicate Make sure you have connected the serial cable to the serial port on your printer 1 Set the parameters in the printer b c d e From the printer control panel navigate to the menu with port settings Locate the submenu with serial port settings Make any necessary changes to the serial settings Save the new settings Print a menu settings page 2 Install the printer driver s QO 0 Q A p Insert the Software and Documentation CD It launches automatically If the CD does not launch automatically do one of the following In Windows Vista 1 Click 2 Inthe Start Search box type D setup exe where D is the letter of your CD or DVD drive In Windows XP and earlier 1 Click Start 2 Click Run 3 TypeD setup exe where D is the letter of your CD or DVD drive Click Install Printer and Software Click Agree to accept the Printer Software License Agreement Click Custom Make sure Select Components is
12. ELESS NETWORK A wireless device will communicate on the network only when no other device is communicating Too many computers printers and other wireless devices can cause a wireless network to be so busy that a new device is unable to send or receive information e Adding another access point can help resolve this issue e Configure the printer for the network manually entering all network information The printer may work properly after it is configured for the network e Try turning off a few wireless devices to reduce network traffic Wireless Setup Utility unable to communicate with printer These are possible solutions Try one or more of the following The printer is not powered on e Turn the printer on e Verify that the printer is plugged in to a functioning power strip or electrical outlet Note If the power indicator light is not on then the printer does not have power There is a problem with the USB connection e Verify that the installation cable is attached to both the computer and the printer e Verify that the square end of the installation cable is plugged in to the printer and not the flattened rectangular end e Unplug the USB cable and plug it in again e Try a different USB port on the computer USB ports can be on the back or on the front of the computer e Try a different USB cable Troubleshooting wireless setup 28 Wireless Setup Utility stops responding during wireless printer configuration
13. Networking glossary 000000000000000000000000000000000000000ss000se0cseeen000 54 Contents 5 Setting up the printer Follow these steps to set up your printer Note Do not connect cables until instructed A CAUTION POTENTIAL INJURY Refer to the enclosed Safety Sheet before making any cable or electrical connection 1 Set up the printer hardware 2 Decide how you want to connect the printer This guide includes three methods e Wireless e Wired Ethernet e Local USB Setting up the printer hardware A CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 Ib and requires two or more trained personnel to lift it safely Setting up the printer 5 Unpack the printer cables and CD Grasp the paper tray handle and then pull the tray completely out Raise the support bin Note Use the size indicators on the bottom of the tray to help position the width and length guides Squeeze the width guide tabs together and then slide the guide to the correct position for the size of paper being loaded Setting up the printer 6 9 Squeeze the length guide tabs together and then slide the guide to the correct position for the size of paper being loaded Note The length guide has a locking device To unlock the tray slide the button on top of the length guide to the left as illustrated To lock the tray once the desired length has been selected slide the button
14. SB cable and lets them communicate at high speeds A security setting that helps prevent unauthorized access to a wireless network Other possible security settings are WPA and WPA2 A device that connects wireless devices together to form a wireless network A router that also serves as a wireless access point An industry term that describes the technology used to create an interoperable wireless local area network WLAN A security setting that helps prevent unauthorized access to a wireless network WPA is not supported on ad hoc wireless networks Other possible security settings are WEP and WPA2 A newer version of WPA Older routers are less likely to support this Other possible security settings are WPA and WEP Networking glossary 35
15. Wireless Setup Guide 2008 Lexmar k International Inc All rights reserved Edition notice January 2008 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time 2008 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense Contents Edition NOTICE 2o eee eee ee cecc cece ccecccccccccccecccscccsscccscccecccesccees 2 Setting up The printer 0000000000000000000000000000000000000000000000200000500 5 Follow these steps to Set UP your PLINtel cccssssscssssesscsscsssssecscssssssssssssesssssesssssecscsssssesssesecescassescassesecs
16. cess point Note If you are unable to communicate with devices on the wireless network there is a problem with either the configuration of the computer or the wireless network Contact your system support person or refer to your access point documentation for assistance THERE IS RF Rapio FREQUENCY INTERFERENCE BETWEEN THE WIRELESS ACCESS POINT AND THE INSTALLING COMPUTER Limit the sources of RF interference between the wireless access point and the installing computer by rearranging the network and items in the signal path Sources of RF interference include e Microwave ovens e Cordless phones e Ham radios e Bluetooth devices e Garage door openers e Security cameras Note Changing the wireless channel that the access point broadcasts on can help resolve interference issues Troubleshooting wireless setup 27 THERE IS AN OBJECT BLOCKING THE SIGNAL BETWEEN THE PRINTER AND THE ACCESS POINT The wireless signal can also be distorted or blocked by objects in the path between the access point and the printer e Interior support columns or walls made of metal or concrete e Floors e Room dividers or cubicle walls made of metal e Large metal filing cabinets desks bookcases or other large metal objects e Objects containing a large percentage of water including fish tanks large plants stacks of paper and crowds of people Note Place the access point above or in front of any obstacles THERE ARE TOO MANY DEVICES ON THE WIR
17. e firewall and install the wireless printer on the computer Re enable the firewall when you have completed the wireless installation Network printer does not show up in the printer selection list during installation MAKE SURE THE PRINTER IS ON THE SAME WIRELESS NETWORK AS THE COMPUTER The SSID of the printer must match the SSID of the wireless network Find the network SSID 1 Type the IP address of your wireless access point into the address field of your browser a Ifyou do not know the IP address of the wireless access point do one of the following In Windows Vista 1 Click 2 Click All Programs gt Accessories 3 Click Command Prompt In Windows XP and earlier 1 Click Start 2 Click All Programs or Programs gt Accessories gt Command Prompt b Type ipconfig Troubleshooting wireless setup 350 c Press Enter e The Default Gateway entry is typically the access point e The IP address appears as four sets of numbers separated by periods such as 192 168 1 1 2 Type the user name and password for the access point when prompted 3 Click OK 4 Locate the page where the SSID is displayed 5 Write down the SSID security type and the WEP key or WPA passphrase if they are shown Note Make sure you copy them down exactly including any capital letters Run the Wireless Setup Utility again 1 Do one of the following In Windows Vista click e In Windows XP and earlier click Start 2 Click Al
18. e tab click Device Manager In Windows 2000 1 Click Start 2 Click Settings gt Control Panel 3 Click System 4 From the Hardware tab click Device Manager Click to expand the list of available ports Select the communications port where you attached the serial cable to your computer example COM1 Click Properties onan g On the Port Settings tab set the serial parameters to the same serial parameters in the printer Look for the printer settings under the serial heading on the Menu Settings page you printed earlier h Click OK and then close all the windows g Printa test page to verify printer installation When a test page prints successfully printer setup is complete Connecting to a wireless network using Macintosh 20 Troubleshooting wireless setup For more information on networking terms and concepts refer to the User s Guide on the Software and Documentation CD Wireless troubleshooting checklist Before beginning to troubleshoot the wireless printer verify that The printer is turned on and plugged in to a working outlet The SSID is correct Print a network setup page to verify the SSID the printer is using If you are not sure if the SSID is correct run the wireless setup again The security information is correct if your network is secure If you are not sure if your security information is correct run the wireless setup again The wireless network is working properly Try accessi
19. esssesenseecss 5 SETTING UP The Printer Nardware ccccccessssscsesssecscsessscsssescsssessssssssecsessssssssesessessssssesessesesessesesesesesesescsesescaeseseseseeeeceesees 5 Choosing a CONNECTION method 000000000000000000000000000000000 11 Preparing to connect wirelessly 0000000000000000000000000000000000 12 Information you will need to set up the printer ON a wireless NetWorK ssesssssssessessesssessessessssssesserseessesse 12 Adding the printer to a network using MAC address FIITELING eesesesesesssesessccsssscsesesssesessesescsesescaesessseeseees 12 Connecting to a wireless network using Window 14 Installing the printer on a wireless network WiNdOWS ssessesssssesseessesesseeseesssseeseesseseeseesseseeseessessoseoseeseesessees 14 Connecting to a wireless network using Macintoshn 16 Installing the printer on a wireless network MACINTOSN csesesesscscsssesssesccscscsesesceesesesessssessessssssesesesecseesesess 16 Sen eRT oee AaS A A E E E A E E eceesesed cdc A acces A E E es 19 Troubleshooting wireless setup 00000000000000000000000000000000000 21 Connecting using a USB cable 0000000000000000000000000000000000000000 32 U Betun ana nne O eaan EE E EE ceceeet eons 32 Connecting using an Ethernet network 00000000000000000000 33 Wired setup and COnNnectiO hss ccssse ne ceccecee cesetsncnstns aaraa 33
20. ion where settings are stored The SSID will be displayed U A W N Write down the SSID security type and the WEP key WPA passphrase if shown Notes e Make sure you copy the network information down exactly including any capital letters e Store the SSID and the WEP key or WPA passphrase in a safe place for future reference Check your WEP key or WPA PASSPHRASE If your wireless access point is using Wireless Equivalent Privacy WEP security the WEP key should be e Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F a f and 0 9 or e Exactly 5 or 13 ASCII characters ASCII characters are letters numbers and symbols found on a keyboard ASCII characters in a WEP key are case sensitive If your wireless access point is using Wi Fi Protected Access WPA security the WPA passphrase should be e From 8 to 63 ASCII characters ASCII characters in a WPA passphrase are case sensitive or e Exactly 64 hexadecimal characters Hexadecimal characters are A F a f and 0 9 Note If you do not know this information see the documentation that came with the wireless network or contact the person who set up your wireless network DISCONNECT FROM VPN SESSION When you are connected to another network through a VPN connection you will not be able to access the printer over your wireless network End your VPN session and try printing again Troubleshooting wireless setup 24 CHECK YOUR ADVANCED SECURITY SETTINGS
21. l Programs or Programs and then select the printer program folder from the list 3 Click Wireless Setup Utility Note If the Wireless Setup Utility is not installed on the computer insert the Software and Documentation CD and follow the wireless installation path 4 Follow the instructions on the computer screen including typing in the SSID of the wireless access point and the WEP key or WPA passphrase when prompted Note You may be prompted to connect the printer to the computer again using the installation cable as part of the setup process 5 Store the SSID and the WEP key or WPA passphrase in a safe place for future reference Troubleshooting wireless setup 51 Connecting using a USB cable USB setup and connection 1 Insert the Software and Documentation CD 2 Click Install 3 Click Agree 4 Click Suggested 5 Click Local Attach 6 Connect the installation cable to a USB port on the computer and the USB port on the back of the printer on 8 Follow the on screen instructions to complete the USB configuration Note For information on telephone and fax setup see the User s Guide on the Software and Documentation CD Connecting using a USB cable 32 Connecting using an Ethernet network Wired setup and connection 1 4 5 6 7 8 Connect the Ethernet cable to the printer and to an active Ethernet port on the network Make sure the computer you are using to configure the printer is attached t
22. ne instance of the printer installed verify that the correct printer is selected VERIFY THAT WINDOWS IS WORKING PROPERLY e Try restarting the computer e Try installing the printer driver again e Try uninstalling and then reinstalling the printer driver Troubleshooting wireless setup 29 VERIFY THAT THE PRINTER IS WORKING e Insert the Software and Documentation CD and set up the printer using a USB connection e If the printer works over a USB connection the printer is working properly MAKE SURE THE PRINTER DRIVER IS INSTALLED ON THE PRINTER All computers that print to the wireless printer must first have the printer driver installed e Insert the Software and Documentation CD and install the printer driver Cannot print and there is a firewall on the computer Third party non Microsoft firewalls can interfere with wireless printing If the printer and computer are configured correctly and the wireless network is working but the printer will not print wirelessly a firewall could be the problem If there is a firewall other than the Windows firewall on the computer try one or more of the following e Update the firewall using the most recent update available from the manufacturer Refer to the documentation that came with your firewall for instructions on how to do this e If programs request firewall access when you install the printer or try to print make sure you allow those programs to run e Temporarily disable th
23. nect to a wireless network using Macintosh For detailed steps see Information you will need to set up the printer on a wireless network on page 12 and Installing the printer on a wireless network Macintosh on page 16 Connect directly to a computer using a USB cable For detailed steps see Connecting using a USB cable on page 32 Connect to a wired network using an Ethernet cable For detailed steps see Connecting using an Ethernet network on page 33 Choosing a connection method 11 Preparing to connect wirelessly Information you will need to set up the printer on a wireless network Note Do not connect the installation or network cables until prompted to do so by the setup software e SSID The SSID is also referred to as the network name e Wireless Mode or Network Mode The mode will be either infrastructure or ad hoc e Channel for ad hoc networks The channel defaults to auto for infrastructure networks Some ad hoc networks will also require the auto setting Check with your system support person if you are not sure which channel to select e Security Method There are three basic options for Security Method WEP key If your network uses more than one WEP key enter up to four in the provided spaces Select the key currently in use on the network by selecting the Default WEP Transmit Key or WPA or WPA2 passphrase WPA includes encryption as an additional layer of security The
24. ng other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection The encryption method AES or TKIP is the same for the printer as it is for the wireless access point on networks using WPA security The printer is within the range of the wireless network For most networks the printer should be within 100 feet 30 meters of the wireless access point wireless router The printer is located away from obstacles that could block the wireless signal Remove any large metal objects between the access point and the printer Make sure the printer and wireless access point are not separated by poles walls or support columns containing metal or concrete The printer is located away from other electronic devices that may interfere with the wireless signal Many devices can interfere with the wireless signal including baby monitors motors cordless phones security system cameras other wireless networks and some Bluetooth devices The printer driver is installed on the computer from which you are performing a task The correct printer port is selected The computer and printer are both connected to the same wireless network Printing a network setup page A network setup page lists the configuration settings of the printer including the IP address and MAC address This information is very helpful when troubleshooting the network configuration of the printer Fo
25. o a working network port on the same network as the printer Connect the power cable to the printer and then to a properly grounded electrical outlet and then turn the printer on Click Install Click Agree Click Suggested Click Wired Network Attach Follow the on screen instructions to complete the wired configuration Note For information on telephone and fax setup see the User s Guide on the Software and Documentation CD Connecting using an Ethernet network 33 Networking glossary ad hoc mode ad hoc network AutolP address BSS Basic Service Set channel DHCP Dynamic Host Configuration Protocol DHCP IP address DHCP server infrastructure mode installation cable internal wireless print server IP Internet Protocol address ipconfig MAC Media Access Control address MAC filtering network adapter card network hub network name ping printer nickname router A setting for a wireless device that lets it communicate directly with other wireless devices without an access point or router A wireless network that does not use an access point An IP address automatically assigned by a network device If the device is set to use DHCP but no DHCP server is available an AutolP address may be assigned by the device Basic Service Set describes the type of wireless network that you are using The BSS type can be one of the following Infrastructure network or Ad Hoc network A
26. print server the MAC address is a series of letters and numbers located on the MAC address sheet that shipped with the printer The MAC address appears in the following format 00 04 12 34 56 78 Note Print a network setup page if you cannot locate the printer MAC address It will appear on the network setup page Refer to the User s Guide on the Software and Documentation CD for more information on printing a network setup page Preparing to connect wirelessly 13 Connecting to a wireless network using Windows Installing the printer on a wireless network Windows Before you install the printer on a wireless network make sure that e Your wireless network is set up and working properly e The computer you are using is connected to the same wireless network where you want to set up the printer 1 Connect the power cable to the printer and then toa properly grounded electrical outlet and then turn the printer on Make sure the printer and computer are fully on and ready Connecting to a wireless network using Windows 14 3 Click Install 4 Click Agree 5 Click Suggested 6 Click Wireless Network Attach 7 Temporarily connect a USB cable between the computer on the wireless network and the printer Note After the printer is configured the software will instruct you to disconnect the temporary USB cable so you can print wirelessly 8 Follow the on screen instructions to complete the software installation
27. r more information on printing a network setup page refer to the User s Guide on the installation software CD Troubleshooting wireless setup 21 Cannot print over wireless network If you encountered problems while installing or if your printer does not appear in the printers folder or as a printer option when sending a print job you can try uninstalling and reinstalling the software These are possible solutions Try one or more of the following MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT WIRELESS ROUTER e See if you have access to the Internet by opening your Web browser and accessing any site e If there are other computers or resources on your wireless network check to see if you can access them from your computer MOVE THE COMPUTER AND OR PRINTER CLOSER TO THE WIRELESS ROUTER Although the possible distance between devices in 802 11b or 802 11g networks is 300 feet the maximum range for optimal performance is generally 100 150 feet MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE There may be temporary interference from other devices such as microwave ovens or other appliances cordless phones baby monitors and security system cameras Make sure your access point is not positioned too closely to these devices CHECK WHETHER THE PRINTER IS ON THE SAME WIRELESS NETWORK AS THE COMPUTER Printa network setup page Refer to the documentation that came with your printer for details on printing a netwo
28. rk setup page Make sure the SSID the printer is using matches the wireless network SSID If you are not sure how to find the network SSID use one of the following Using Windows 1 Type the IP address of the wireless access point in the address field of your Web browser If you do not know the IP address of the wireless access point a Doone of the following In Windows Vista 1 Click 2 Click All Programs gt Accessories 3 Click Command Prompt In Windows XP and earlier 1 Click Start 2 Click All Programs or Programs gt Accessories gt Command Prompt Troubleshooting wireless setup 22 2 3 4 5 6 b Type ipconfig c Press Enter e The Default Gateway entry is typically the wireless access point e The IP address appears as four sets of numbers separated by periods such as 192 168 0 100 Your IP address might also start with the numbers 10 or 169 This is determined by your operating system or wireless network software Type your user name and password for the wireless access point when prompted Click OK On the main page click Wireless or another selection where settings are stored The SSID appears Write down the SSID security type and the WEP key WPA passphrase if shown Note Make sure you copy the network information down exactly including any capital letters Store the SSID and the WEP key or WPA passphrase in a safe place for future reference Using Macintosh with an AirPort base
29. station In Mac OS X version 10 5 1 2 3 4 From the menu bar click Apple menu gt System Preferences Click Network Click AirPort The SSID of the network the computer is connected to is displayed in the Network Name pop up menu Write down the SSID In Mac OS X version 10 4 and earlier 1 2 3 4 From the menu bar click Go gt Applications From the Applications folder double click Internet Connect From the toolbar click AirPort The SSID of the network the computer is connected to is displayed in the Network pop up menu Write down the SSID Using Macintosh with a wireless access point 1 Type the IP address of the wireless access point in the address field of your Web browser and continue to Step 2 If you do not know the IP address of the wireless access point then do the following In Mac OS X version 10 5 a From the menu bar click Apple menu gt System Preferences b Click Network c Click AirPort Troubleshooting wireless setup 23 d Click Advanced e Click TCP IP The Router entry is typically the wireless access point In Mac OS X version 10 4 and earlier a From the menu bar click Apple menu gt System Preferences b Click Network c From the Show pop up menu select Airport d Click TCP IP The Router entry is typically the wireless access point Type your user name and password when prompted Click OK On the main page click Wireless or another select
30. try using anew one e Attach the cable directly to the computer and the printer Hubs switch boxes and docking stations can sometimes interfere with the USB connection e Make sure the USB cable is correctly attached 1 Attach the large rectangular connector to any USB port on your computer USB ports may be on the front or the back of the computer and may be horizontal or vertical Troubleshooting wireless setup 25 2 Attach the small square connector to the printer WEP key or WPA pre shared key not valid ERROR MADE WHEN ENTERING KEY e Carefully retype the key e Verify that the key has the correct number of characters and the right kind of characters WEP key A valid WEP key must be e Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F a f and 0 9 or e Exactly 5 or 13 ASCII characters ASCII characters are letters numbers and symbols found on a keyboard WPA pre shared key A valid WPA pre shared key must be e From 8 to 63 ASCII characters ASCII characters in a WPA pre shared key are case sensitive or e Exactly 64 hexadecimal characters Hexadecimal characters are A F a f and 0 9 Note ASCII keys are case sensitive Be sure to include any capital letters Network does not appear in the Wireless Networks list There are several reasons why the target network might not appear in the list of networks during printer setup NETWORK DOES NOT BROADCAST ITS SSID Some networks
31. will not appear in the network list because they do not broadcast their SSIDs 1 Select want to enter a different network 2 Click Next 3 Enter the SSID wireless mode and channel if ad hoc is selected information 4 Click Next and continue the installation Troubleshooting wireless setup 26 THE PRINTER WILL BE MOVED TO A REMOTE NETWORK e It is not necessary to access the wireless network from the Wireless Networks list if the setup and security information for that network is correct e Continue setting up the printer It will join the remote network when it is moved within proximity of that network 1 Select want to enter a different network 2 Click Next and then complete the required network information Note The Wireless Setup Utility will report that the setup was unsuccessful on the last screen but the printer will be configured correctly for the remote network To avoid viewing this screen use the Advanced installation method and select Do not verify the printer can join the network for remote installations THE PRINTER OR INSTALLING COMPUTER IS TOO FAR AWAY FROM THE ACCESS POINT e Move the printer and or the computer closer to the access point e Add another access point if wireless coverage is necessary in a new area THE WIRELESS NETWORK IS NOT FUNCTIONING Confirm that the network equipment is functioning properly e Attempt to connect to other resources on the network e Try pinging or logging on to the ac
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