Iomega G3 Network Card User Manual
Contents
1. NOTE The back of your Macintosh may not look the same as the graphic If you are unsure about the connections refer to your Power Macintosh G3 User s Guide B 11 4 Plug your audio and video input and output devices into the Buz Box Buz Box Connections Output to Storage Side Composite Video Output S Video Output Input from Source Side Audio Left Channel Audio Right Channel S Video Input Audio Right Channel Composite Video Input TuS Audio Left Channel FENN Do not connect your audio equipment to the composite video input or output jack You could damage your equipment or your Buz card W Audio Input O utput T he Buz Box uses universal color codes for video and audio connectors T heleft channe is WHITE and theright channd isRED Simply match the colors for proper connection If your video equipment has a single audio connector connect it to the Left or WHITE channd You will not beusing theright channel or RED connector Composite Video Input O utput TheRCA connector for composite video uses the universal yellow color code Composite video connectors are the same type as the RCA audio connectors do not connect audio to this jack 12 If your Power M acintosh G3 system hasthe Personality card installed it is equipped with high quality audio inputs You may want to connect RCA audio connectors directly to these rather than connecting through t2. For Apple Power Macintosh G3 Installation and User s Guide A E E producer Welcome to Buz Multimedia Producer The Buz package includes The Buz Card TheBuz card is a PCI adapter that provides professional quality video capture real time hardware M otion J PEG video compression and video output It isalso an intelligent high performance PCI U Itra SC SI host adapter ideally suited for connection to lomega s J az drives and other fast SC SI devices PCI Peripheral Component Interconnect isa local bus interface that enables high speed data transfer SCS pronounced SKU H zee isan acronym for the Small Computer System Interface an industry standard for connecting peripherals to personal computers Check the Buz Box Connections section of this guide on page 8 for additional technical information The Buz Box The Buz box is used to connect video devices such as a camcorder VCR laserdisk D VD or television to your computer through the Buz Box The Audio Video Cable TheA V cable connects audio and video from your input devices such as a camcorder to the Buz box or the Buz Box to your output devices such asa VCR or television Macintosh installation CD Provides an integrated installer for Adobe Premiere 4 2 LE Buz Drivers and Utilities for Power M acintosh G3 Note T his software is based in part on the work of the Independent JPEG Group Apple QuickTime 3 Pro e Apple Aud
3. fragmented Lower the data rate of your video capture Compression Settings dialog in Adobe Premiere Select File CaptureM ovie Capture From the M ovie Capture menu that then appears select the Video Input menu command and Compresion popup menu get big black borders when playing back 720x480 or 720x576 videos Videos of this Sze are too big to play smoothly on the computer screen at full size The Buz driver resizes them automatically for smooth playback Video output as you will see will still be playing at its highest resolution 19 checked my data rate but video playback is still jerky on my computer monitor In order for Buz to provide optimal playback performance make sure that the Premiere Preview window or Clip window is fully visible on your monitor and not overlapped by any other element Also make sure your monitor is set to thousands of colors W hy is my last video frame always displayed on my TV monitor The purpose of the Iomega Buz Startup file located in the Startup Items folder of your Sytem folder isto provide optimal Buz performance in certain areas of Adobe Premiere LE You can disable it if it annoys you by using the Extensions M anager Locatethelomega Buz Startup item in the Startup Items category of the Extensons M anager and disable the item by removing the check mark H owever note that disabling this item will cause unwanted color barsto appear in your video output at times Werecomme
4. your hard drive for getting acquainted with all the features of this powerful software Apple Q uickT ime 3 Pro Buz features the fully enabled version of Apple s Q uickT ime3 called Q uickT ime 3 Pro when the Buz card is installed on your system and the Buz extensions are enabled Q uickT ime 3 Pro offers many advanced features induding an enhanced version of M oviePlayer powerful file conversion real time effects and transitions slideshows and W eb streaming lomega Jaz products are excellent choices for capturing previewing storing and playing back audio and video 18 Special notes about Adobe Premiere and Buz For additional information not included here review the Read Me file located in the lomega Buz folder on your hard drive For the most up to date Buz information visit the lomega web site at URL http www iomega com buz Switching between NTSC and PAL modes Use the Buz V ideo control panel to switch between NTSC and PAL M ake sure you quit Adobe Premiere before switching Data rate issues Buz is capable of producing video at very large data rates 64M B sec which Adobe Premiere can handletoo H owever if your storage solution is not fast enough performance problems may occur such as jerky playback dropped frames etc To resolve these issues you can Useafaster storage solution File Preferencey Scratch Disks to set your capture drive Usethird party solutions to defragment your drive if it is too
5. 52 2197 7722 Fax 852 2197 7721 Australia Tel 612 9925 7799 Fax 612 9925 7788 Japan Tel 03 3432 1510 Fax 03 3432 2055 Email Support custsvc iomega com 25 Regulatory Agency Statements United States FCC Information Thecomputer equipment described in this installation guide generates and uses radio frequency RF energy If the equipment is not installed and operated in strict accordance with the manufacturer s instructions interference to radio and television reception may result W interference This equipment complies with Part 15 of the FCC Rules and its operation is subject to the following conditions 1 the equipment may not cause harmful interference and 2 the equipment must accept any interference received including interference that may cause undesired operation IM Part 15 Class B of the FCC Rules is designed to provide reasonable protection against radio and television interference in a residential installation Although the equipment has been tested and found to comply with allowed RF emission limits as specified in the above cited Rules there is no guarantee that interference will not occur in a particular situation Interference can be determined by turning the equipment off and on while monitoring radio or television reception T he user may beableto eliminate any interference by implementing oneor more of thefollowing measures Reorient the affected device and or its receiving antenna Increase the dist
6. ance between the affected device and the computer equipment Plug the computer and its peripherals into a different branch circuit from that used by the affected device EGIT Only the manufacturer s cable or an equivalent double shielded host interface cable should be used with external subsystems Other types of cables may violate FCC rules and regulations Also changes or modifications to the electronics or enclosure of this product must be expressly approved by lomega otherwise the user s authority to operate the equipment may be voided by the rcc B 26 FCC Declaration of Conformity The Buz M ultimedia Producer PCI card has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules M odd Buz M anufacturer s N ame Iomega Corporation M anufacturer s Address 1821 W est Iomega W ay Roy UT USA M anufacturer s T elephone N umber 801 778 1000 Responsible Party John Glavin Canadian DOC Information This digital apparatus does not exceed the Class B limits for radio noise emissions from digital devices as set out in the Radio Interference Regulations of the Canadian D epartment of Communications Dedaration of Conformity The Buz M ultimedia Producer is CE certified and conforms to the following D irective s and Standard s Application of Council D irective s 89 336 EEC Standard s to which Conformity is Declared EN 55022 EN 50082 1 M anufacturer s N ame Iom
7. ates fixing some of these issues over time Print to Video with Zoom enabled Uncheck the Zoom screen option in the Print toV ideo dialog Productions made of clips of different resolutions and or codec types M ake sure you convert these clips to the Buz M otion J PEG codec and the resolution of your production Smooth playback of clips in reverse mode in a Clip window 21 How to Get Help omega s goal is to provide state of the art support for its customers Over time our support options and pricing policies may changein light of evolving technology and global changes across the computer industry T his section of the manual contains information on the support options available at thetime this manual was prepared For up to date support information contact Jomes H ome Page on the W orld Wide W eb or call our automated FAX back help system at 1 801 778 5763 lomega s Home Page http ww w iomega com If you have access to the Internet omega s home page offers you advanced problem solving support readily available 24 hours a day from a single W eb site H ere s just some of what s available from our home page Latest drivers and other upgrades Jus download a single executable file then run it to update your Iomega drivers or T ools software installation i man I omega s virtual consultant works with your W eb browser to offer individualized problem solving for all Iomega products i man uses C BR case based reaso
8. ay the M ini Tower G3 on its side press the latch button lift the cover panel up a few inches and lift it off On theD esktop G3 removethe holding screw pressthe security bar in the center then press the release latches on each side and slide the cover forward as shown in the graphic The Power M ac All in one G3 has four screws on the back of the computer that must be removed MINI TOWER G3 Lay tower on its side Latch Button Lift cover up and off Remove 4 screws Pull out logic board tray All IN ONE G3 Remove screw press the security bar then pressthe Release Buttons 2 Open the computer TheM ini Tower G3 has two green colored locking levers Pull the levers up and out to release the chassis then open the chassis by pulling up the big brown handle Pull the All in one G3 logic board tray out carefully until it stops Be careful that you do not tip the computer over On theD esktop G3 pull the card cage plastic cover up to reveal the PCI slots N ot shown Usethe handle to carefully open the chassis Unlock the top chassis by pulling the two green locking levers upward and outward MINI TOWER G3 Pulllogicboard tray out until it stops Fins ALL IN ONE G3 3 Locate any vacant PCI expansion slot and remove the expansion slot cover Save the slot cover screw for use in the next step Support the tray with your hand while installing the Buz card PCI slots Remove slot cov
9. b so that you can readily access our total Internet solutions America Online Keyword lomega Automated FAX back Help 801 778 5763 U S amp Canada Our FAX back automated help system allows you to use any touch tone phone to instantly retrieve detailed support information to your FAX machine W hen you call our FAX back help number you can order a catalog listing the FAX back documents available for your Iomega product or any document listed in the catalog Just follow the voice instructions to order what you need 23 One on One lomega Technical Support If you don t have access to the Internet or a FAX machine and you have a problem you just can t resolve using our automated voice technical support system or the troubleshooting information in the manual you can call O ne on O ne technical support for help Before calling Iomega for technical support turn on your computer and call from a phone at or near your computer You may be asked to type commands at the keyboard or relay information about the system If your Buz card or Buz Box is under warranty O ne on O ne technical support is provided free of charge i during the warranty period for a consecutive 30 day period beginning with the first call and ii for those calls during the warranty period in which your product is determined to be defective O ther calls are charged at the rate of 14 99 per incident You can call 1 888 4 10M EGAY toll free to charge the support cost
10. e larger of the two Buz audio connectors is the Buz Audio O ut Pass through connector It should be plugged into the speaker port on the back of your computer If you have a connector for external speakers already plugged into the speaker port disconnect and reconnect it into the back of the Pass through connector so your speakers will continue to work N ote If you don t hear sound when playing videos on your computer you may need to unplug the Pass through connector to hear sound through your computer s internal Speaker When you want to play your videos out to a VCR or TV remember to reconnect the Pass through connector into the back of your computer or no audio will go out to the VCR or TV B Look for the SPEAKER symbol on the back of your computer c Plug the Buz Audio Out Pass through connector into the speaker port on the back of your computer i E Unplug your existing External Speaker Out connector and reconnect it into the back of the UT aae Audio Out Pass through connector 10 Eu The clearance surrounding the External Speaker Out connector on the Mini Tower G3 with the Personality card is limited You may need to apply pressure to the Pass through connector for a good connedion Take care to not damage the connector or the input B Buz Audio In Connector Buz Audio Out Passthrough Connector Your Existing Speaker s Connector External SCSI Connector
11. ega Corporation M anufacturer s Address 1821 W est Iomega W ay Roy UT USA Importer s N ame Iomega N etherlands branch of Iomega International S A T ype of Equipment M ultimedia Producer M odel N 0 BUZ Netherlands branch of Iomega International S A 27 1998 Iomega Corporation Iomega J az Zip and the stylized i logo are registered trademarks of and Buz Buz Multimedia Producer Recordlt are trademarks of Iomega Corporation Adobe and Adobe Premiere are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions Apple the Apple logo Mac Macintosh the Mac OS logo Power Macintosh and QuickTime are trademarks of Apple Computer Inc registered in the U S and other countries All other product and brand names are the property of their respective owners EN602400 iomega
12. er and retain screw ALL IN ONE G3 Swing the chassis open until it rests firmly on the work surface 4 Unpack the Buz card Touch a grounded metal object to discharge any build up of static electricity before handling the Buz card B H andle the card by its edges If you lay it down place it on the static proof bag it is shipped in 5 Push the Buz card FIRMLY into the PCI slot then replace the PCI slot cover screw Optional Connect internal oe acd 1 SCSI device Data ush to chassis cable here Pin 1 Ensurethe bracket fits flush against the chassis T he connector should fit evenly on both ends of the PCI slot to ensure a good connection E Optional internal drive installation If you are connecting an internal SCSI drive to the SCSI connector on your Buz card you may want to install or connect it at this time 6 Install your software Start your computer Put the Buz Installation CD into your CD ROM drive e Doubleclick on the Start H ereicon Choose install software N ote T he system will prompt you to restart your computer a few times through the installation process Thedefault install settings will automatically install the software drivers and will create the lomega Buz folder on your hard drive and will install all of the Buz software pieces drivers applications utilities etc Atthe end of the software installation you will be asked to register your Buz M ultimedia Producer T he serial nu
13. he H ow to M ake M ovies tutorial T o view this video insert the Buz Installation CD in your CD ROM drive and double click Start H ere then select H ow to M ake Better M ovies Have Fun Your Legal Responsibilities Photographs artwork recordings and videos created by others including material from the Internet television radio broadcasts and any other media are generally covered by copyright and other laws W henever you use content which you did not create or any recording of a person other than yourself get permission from the owner of the material or the person you haverecorded Failureto get permission could put you at risk of copyright infringement or other liability 16 SCSI Guidelines T he Small Computer System Interface SC SI is an industry standard for connecting peripherals to personal computers SCSI guiddines define how to connect more than one SCSI deviceto the same SCSI connection either built in or from a SCSI host adapter A SCSI chain isa series of SCSI devices cabled oneto another on a single SCSI connection When using U Itra SCSI it is important to use only shorter premium quality data cables for any drives connected to the Buz card Ensurethe combined length external and internal of a SCSI chain using Ultra SCSI does not exceed 5 meters about 5 feet T he Buz card is factory set at SCSI ID 7 with automatic termination and provides termination power to the bus For detailed installation informat
14. he Buz box If you do you must change your settings in the Control Pand setting M onitorsand Sound Sound Sound M onitoring Source RCA in If your are unsure how to connect to the back of your computer consult your G3 U ser s Guide Buz Audio Out Pass through Connector Bus Input a to MICIN RCA Input to Personality Card S Video Input O utput This cable is not included in the Buz package T he four pin S V ideo input is used with some video equipment such as VCRs video cameras or televisions This plug has a small key on the connector that directs you to plug it in correctly Look closely at your S Video connector and plug for correct orientation 13 Video Audio Connections Video 1f your camcorder or VCR hasan S Video connector use it for better video quality T o select S Video launch Adobe Premiere 4 2 LE Select File then Capture then M ovieCapture A new menu item appears M ovie Capture Select the Video Input command in this menu Choose Source in the pop up menu and S Video in the Input pop up menu Click OK Input D evices Connect the O UT connectors of your camcorder VCR DVD etc into the IN side of the Buz Box O utput D evices 0 utput devices are not necessary for Buz to function properly Connect the OUT connectors from the Buz Box to the IN connectors on your output device VCR or other If atelevision is hooked to your VCR you ll be able to monitor outpu
15. ioT une p 2 0 e Iomega Recordlt 1 3 lomegaT ools It also contains a useful tutorial on e HowTo M ake Better Move This Installation Guide will lead you through the installation process including how to connect your Buz Box to the back of your computer and to video and audio devices Iomega Buz EasyG uide for Adobe Premiere 4 2 LE steps you through the software basic functions such as capturing video and audio editing still capturing and saving your productions The Welcome Packet T he W elcome Packet contains registration information and important information about accessories and other I omega products Buz Performance Characteristics Video Specifications Compression Resolution Capture Format Video D ata Rate Production Format Still mages Video In Out Audio In O ut SCSI Specifications Technology Transfer Rates Interfaces Connectors SCSI Addresses H ardware M otion JPEG MJPEG Up to 720x480 at 29 27 frames per second 60 fields NTSC U p to 720x576 at 25 frames per second 50 fields PAL SECAM Up to 24 bit 16 million colors QuickT ime M ovie M otion JPEG A Capable of broadcast T V studio without dropped frames 6 75 to 225 KB frame 200 K B sec to 6 6 M B sec 3 1 to 100 1 compression software selectable QuickTime M ovie Motion JPEG A or all available Q uickT ime 3 Codecs Capture up to 720x480 NTSC or 720x576 PAL SECAM at 24 bit color from video Composite RCA and S Video Mi
16. ion consult your SCSI device s installation manual Ultra SCSI Configuration T heBuz adapter card is shipped with the U Itra SCSI function turned on Refer to the lomega T ools folder located in the Iomega Buz folder on your hard drive for software utilities and information about your Iomega Jaz or Zip drive 17 Software Features Creating productions can be easy and fun using the software included in Buz M ultimedia Producer Recordlt is audio recording software for your computer T his new multimedia package from Iomega allows you to record music conversations even lectures and meetings on your computer directly to Jaz and Zip disks if you have any e Record from a microphone or analog audio source connected through the Buz Box e Record audio files from a compact disc then take those recordings anywhere there is aJaz or Zip drive e Compile your favorite audio tracks from multiple sources onto a single Jaz or Zip disk Play recorded files directly from J az or Zip disks e Integrate your Recordlt files with your video productions Consult the last section of the omega Buz EasyGuide for Adobe Premiere 4 2 LE for instructions Adobe Premiere is a powerful program for creating great videos on your computer Use the omega Buz EasyG uide for Adobe Premiere 4 2 LE to help you get the basics for creating movies in Premiere Study the Premiere LE U ser s Guide pdf file located in the Adobe Premiere 4 2 1 LE f folder on
17. mber is located on the label on the bottom of the Buz Box Buz Box Connections 1 Connect the Buz box cable to the Buz card on the back of your computer T he longer connector on the back of the Buz card is the connector for external SC SI devices such as J az drives A variety of SCSI devices can connect to the Buz card See your SCSI device documentation for proper connection Also seethe SCSI Guidelines section in this booklet Buz Card Connectors SCSI Connector Fifteen Pin Connector E Optional If you are connecting an external SCSI device to the Buz card it will be easier to connect it before connecting the Buz box fifteen pin connector Wi B NOTE If your external SCSI device does not match the connector on the back of the Buz card purchase a quality cable converter from your dealer or call 1 800 MYSTUFF B Buz Box connector The fifteen pin connector from the Buz Box goes to the matching connector of the Buz card Look at this plug carefully Check orientation before connecting After connecting tighten the thumbscrews Avoid bending any pins of rmm p ele E SS G Audio In The smaller of the two Buz audio connectors istheAudio In connector Connect it to the M icrophone port on the back of your computer Look for the M ICRO PH ONE symbol Plug the Audio In connector into the Microphone port on the back of your computer Audio in from Buz Box 3 e Audio O ut T h
18. nd that you keep it enabled get jerky transitions in my productions Set the values for T ype and Audio Blocks in the M akgO utput O ptions to the following For video sizes 176x120 176x144 352x240 and 352x288 set T ypeto Full Size Frame and Audio Blocks to 1 2 second For video sizes 720x480 and 720x576 set T ypeto Field 1 upper and Audio Blocksto 1 2 second suspect that Adobe Premiere LE is tight on memory availability Itisimportant that 4M B of system memory be availablefor the Buz driver to perform optimally After you have launched Adobe Premiere switch to the Finder choose About this computer in the Apple menu and verify that at least 4M B of memory arefree If thisis not the case quit any other open application and reduce the memory allocation of Adobe Premiere if necessary How can I use Buz with the full edition of Adobe Premiere 4 2 or 5 0 Please visit our web site at http www iomega com buz for special instructions and files 20 Adobe Premiere features currently not supported by Buz For additional information not included here review the Read Me file located in the lomega Buz folder on your hard drive For the most up to date Buz information visit the lomega web site at URL http www iomega com buz The Buz driver supplied with the present Installation CD does not currently support the following features of Adobe Premiere W einvite you to regularly check www iomega com for possible upd
19. ni DIN Stereo RCA pass through to the M acintosh sound ports Capture at up to 16 bit stereo 44 1KHz System audio synchronization Ultra SC SI N arrow Up to 20M B sec burst 32 bit PCI bus mastering PCI 2 1 compliant Plug and Play 50 pin internal and high density 50 pin external connectors Adds seven fast SCSI addresses to your M acintosh Index istallato G Ule iuit eite eaten cad stants b reinen 2 CITE 7 Buz BOK Connections ren rrt reri it 8 Video Audio Connections EEN 14 O ptimizing Your System ENNEN 15 Your Legal Responsiblities sse 16 Scene EE 17 Software F Catures s 18 Special Oe 19 Adobe Features N ot Supported ANEN 21 HOW TOGHA painuin niniaren 22 Regulatory Agency Statements EN 26 Installation Guide B NOTE Buz Multimedia Producer is a technologically sophisticated package It is recommended that you disable all system crash recovery anti virus software or other background running software Also check the Optimizing Your System section on page 15 of this guide B Contents CD ROM Buz Installation Guide lomega Buz EasyGuide For Adobe Premiere 4 2 LE Buz Card GB hi AN Cable Buz Box Buz installs on three types of Apple Power M acintosh G3 systems M ini Tower D esktop and All in one 1 Remove the computer cover e Voie M If you are unsure about how to open your computer please refer to the user s manuals that came with your system E L
20. ning to interactively diagnose your problem and guide you through a solution i man islike having a personal support technician available 24 hours a day PDF library for Iomega manuals installation guides and user s guides U sethePDF library to find the manual you ve mislaid or updated documentation for the drive you bought last year All you need to view and print the latest Iomega documentation is the Acrobat Reader If you don t already have the Acrobat R eader installed on your system you can download it from Adobe s W eb ste http www adobe com HTML document library A complete collection of support white papers for all lomega products Documents can be viewed and browsed directly within leading W eb browsers Any document you want to keep for reference can be printed directly or downloaded to your local system 22 Automated Voice Technical Support 1 800 879 7660 This free 24 hour support option allows you to use a touch tone phone to quickly and easily access pre recorded solutions to common problems J ust dial 1 800 879 7660 and the automated voice technical support system will guide you through a series of questions to an easy to follow solution 1 800 879 7660 is available in the U S and Canada Support Forums America Online If you use the America O nline service you have access to l omega support forums for Zip Jaz and Ditto products All forums include hypertext links to lomega s H ome Page on the W e
21. t Consult your VCR and TV manuals to select the proper channdsto view video from an external source like Buz Typical Camcorder Buz VCR TV Hookup IN Side VCR or TV OUT Side 14 Optimizing your System Get the best performance from Buz by optimizing your system before you start to use Buz Go through the configuration instructions at the beginning of the I omega Buz EasyG uidefor Adobe Premiere 4 2 LE to setup your system for use with Adobe Premiere U sethird party software if you have any to defragment or otherwise optimize the target drive for your captured video lomega Jaz drives and disks are ideal storage solutions for video capture and production M ake sure to turn off write verification using the lomega T ools application and to use new or newly formatted disks for optimal performance U se the long format option Turn OFF virus protection software disk utilities and background running software Turn off AppleT alk to disconnect from any network Before running Adobe Premiere quit all other applications 15 Congratulations You have successfully installed your new Buz M ultimedia Producer Thenext step in optimally configuring your system and becoming familiar with Buz is to carefully read the Iomega Buz EasyG uidefor Adobe Premiere4 2 LE Thistutorial has been created to let you quickly gain proficiency with this powerful video editing software program W e also recommend that you view t
22. termined to be defective 24 Warranty Information Your Buz card and Buz Box have a one year limited warranty from the date of purchase For complete warranty information refer to the warranty card included with your product If you have a question about the limited warranty on your Buz card Buz Box or other Iomega product please call 1 888 4 O M EGA and choose the option for warranty information If you choose to contact T echnical Support the standard support fee may apply T he Buz package contains third party software which is not warranted by Iomega For technical support relating to that software contact the vendor listed Product Information Call 1 800 M Y ST U FF for information on new I omega products promotions and rebates You can also purchase omega products over the phone using your credit card VISA M asterC ard American Express or Discover Simply select the option of interest to you Pressthe pound sign if you want to return to the main menu International Support Numbers For information on international customer support options and phone numbers contact the Iomega Web site at http www iomega com Adobe Premiere 4 2 LE Fee Based Technical Support Tel 206 675 6205 Adobe web site http www adobe com Asia Pacific Technical Support Singapore Regional C ustomer Support Service C entre 750E Chai Chee Industrial Park 3405 05 Singapore 469000 T d 65 245 9442 Fax 65 329 5580 Hong Kong Tel 8
23. to your credit card VISA M asterC ard American Express or Discover or you can call 1 900 988 4634 to put the support cost on your phone bill Your credit card will not be charged if your Buz card or Buz Box are still under warranty and i if your call is made within thirty days from your first call for technical support or ii if your product is determined to be defective T echnical support fees are subject to change without notice omega s highly trained technical support associates are ready to take your call M onday through Friday from 6 a m to 9 p m and Saturday from 7 am to 2 p m M ountain Time T echnical support hours are subject to change 1 888 4 IOM EGA is available in the U S and Canada 1 900 988 4634 is a toll call of 14 99 This number is available only in the U S Product Return or Repair For information on returning your Buz card Buz Box or other Iomega product for warranty service or repair after the warranty period please call the Iomega Customer Satisfaction H otline at 1 888 4 O M EGA Because many returns are found to be due to a technical problem rather than a defective product you may want to check with Iomega T echnical Support before returning your product our trained support personnel can often resolvethe problem over the phone If you chooseto contact T echnical Support you will not be charged the standard support fee for the call if your Iomega product is still under warranty and is de
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