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Inter-Tel 8662 Telephone User Manual

1. The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language 58 Axxess Model 8662 Phone User Guide Axxess IP Mode Voice Mail Directory Whenever voice mail asks you to enter a mailbox number you can use the mailbox and extension number directories You can also use these directories to leave a voice message with another user Like the phone directories you don t have to enter the full name because the system finds the closest match based on your entry To perform a directory search using your dialpad buttons When prompted press the buttons to enter the name The number of times a button is pressed determines which character is entered as shown below When adjoining char acters are under the same button press FWD D to advance to the next character For example 5666 FWD 66337777 enters JONES NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 z amp 1 2 A B C 7 2 3 D E F 3 4 G H l 4 5 J K L or 5 6 M N o Nor 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 To use the directory to leave a voice mail message 1 Dial the voice mail extension number 2 Press EM for Directory Services 3 Enter the desired name as described above and press EM The selected name is played 4 Do one of the following
2. Part No 550 8117 Issue 8 1 November 2003 NOD IDI
3. NOTE If you were not logged in to an ACD hunt group the display shows CANNOT ACCESS RESERVED FEATURE Axxess Model 8662 Phone User Guide Axxess IP Mode 65 Z e o gt e 66 Axxess Model 8662 Phone User Guide Axxess IP Mode Learning More SECTION CONTENTS PAGE IntrOGQUCtIOn EEN eatin saeco sa anh ARR aie a ERR 68 What the Administrators Can Do for You e 68 Frequently Asked Questions FAOe 0000 c cece eee 69 Default Feature Codes cesse nnn 71 m gt Fa z et e a m Axxess Model 8662 Phone User Guide Axxess IP Mode 67 INTRODUCTION If you want to know more about your phone and voice mail system this is the section for you With additional information and FAQs you should be able to find answers to most of your questions WHAT THE ADMINISTRATORS CAN DO FOR YOU The administrators are the people to whom you should turn if you have any problems with your phone and or voice mail They have access to advanced programming fea tures and can reset certain settings associated with your phone The types of administrators that can help you with your phone voice mail are as fol lows e System Administrator Performs certain telephone system functions including Setting the date and time Programming System Speed Dial numbers Making database changes such as programming usernames toll restriction DND me
4. Axxess IP Mode 49 z e z o e Z Creating Station Speed Dial Buttons If your phone has programmable buttons you can program one or more as speed dial buttons After the button is programmed you must select a speed dial location to associate with the button NOTE Before you program a speed dial button you need to store a number in a speed dial location see the previous instructions To program a speed dial button 1 With the handset in the cradle dial IE E KA 2 Press the feature button you want to program as a speed dial button 3 Dial E E E 4 Dial the speed dial location 0 9 or select the location on your display that con tains the number you want to associate with the button To view how your Station Speed Dial buttons are programmed 1 With the handset in the cradle dial IE EJ IJ 2 Press the desired Station Speed Dial button The name and number will be dis played 3 Press EB or LI to exit Dialing Station Speed Dial Numbers To dial a Station Speed Dial number If necessary select an outgoing line You have the following options e To use a location number Press STNSPDL or dial EJ EM then enter the desired Station Speed Dial location number 0 9 e To use a Station Speed Dial button Press the desired Station Speed Dial button System Speed Dial Your system administrator can store up to 1000 speed dial numbers in System Speed Dial locations 000 999 To view and or d
5. Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In Out 328 ACD Agent Wrap Up Terminate 329 Agent Help Request 375 Agent Help Reject 376 Answer Ringing Call 351 Automatic Intercom Access On Off 361 Automatic Line Access On Off 360 Automatic Line Answer 350 Background Music On Off 313 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward No Answer Busy 358 Change Language 301 Conference 5 Default Station 394 Directory 307 Display Time And Date 300 Do Not Disturb 370 Do Not Disturb Cancel 371 Do Not Disturb On Off 372 Do Not Disturb Override 373 Feature Button Default 395 Group Listen 312 Handsfree On Off 319 Headset On 315 Headset Off 316 Headset On Off 317 Hold Individual 336 Hold System 335 wi Hookflash 330 DE Hunt Group Remove 322 Hunt Group Replace 323 Hunt Group Remove Replace 324 9 LCD Contrast Control 303 z Message 365 DE Message Cancel Message Left 366 zi Message Cancel Message On Phone 368 4H Message Silent Message 367 72 Axxess Model 8662 Phone User Guide Axxess IP Mode GENERAL FEATURE CODES CONTINUED FEATURE NAME FEATURE CODE NEW CODE Microphone Mute On Off 314 Page 7 Page Receive On Off 325 Program Buttons 397 Program Station Password 392 Queue Callback Request 6 Record A Call 385 Redial 380 Redi
6. 2 Press EM to identify yourself as a subscriber 3 Enter your mailbox number and default password a m a zZ M A m 5 NOTE Your mailbox number is your default password 4 Ifyou want a password enter a new password using digits 0 9 up to 12 digits Then press EM Voice mail plays back your password If you do not want to use a password just press EJ 5 Press IE to accept the entry or press to re enter your password The system prompts you to record your directory name 6 After the tone record your first and last name When finished press IE 7 Do one of the following e Press EM again to accept the name e Press RR to replay the name you just recorded e Press El to add to your name e Press El to erase and re record your name The system then plays a prompt that introduces you to the basic voice mail features You can skip this introduction by pressing EM if desired Axxess Model 8662 Phone User Guide Axxess IP Mode 11 e LU lt Ka o lt E E LU o Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox a primary and an alternate You can then select which greeting you want played when a caller reaches your voice mailbox Because the purpose of this greeting 1s to tell callers why they have reached your voice mailbox you should include the following information Whether or not you are in the office and
7. Axxess Model 8662 Phone User Guide Axxess IP Mode 7 gt L E DE 2 e gt o e L WHAT VOU SEE AND HEAR Your Model 8662 Phone and the telephone system come equipped with many fea tures To help you understand what everything means it is recommended that you read the following information before you use your phone A red lamp indicates that a call is ringing holding or active on your phone The phone s lamps may be solidly lit or flashing to indicate the status of a call or feature To avoid confusion this guide uses different icons to signify that a lamp is unlit T cNF DI lit CNF UL or flashing CNF 3 If you hear four fast tones or repeating fast tones reorder tone you have pressed an invalid button combination tried to select a restricted line dialed a restricted or invalid number dialed too slowly between digits or waited too long before performing the next step Hang up and try again Your telephone system may be programmed for one or two dial tones Systems with two dial tones have one for intercom calls and one for outside calls Many features time out if you wait too long before performing the next step If this happens you must hang up and start over Off hook means that the handset is lifted and on hook indicates that the handset is in the cradle For example you must first go off hook to make a call but you must go on hook t
8. e z m e z e Press EM to accept the name e Press to hear the previous name in the directory e Press EM to hear additional information for the selected name if allowed e Press Ef to hear the next name in the directory e Press Ell and spell a new name to search for a different name e Press KM to switch the first last name sort order Axxess Model 8662 Phone User Guide Axxess IP Mode 59 PROGRAMMING REMOTE FEATURE ACCESS If you are away from your desk and forgot to put your phone in DND don t worry With the Remote Feature Access you can place your phone in DND or forward calls from any other phone on the system And if you have a special dial up line you can access your phone features from an outside line Remote Access Password Before you use Remote Feature Access you should program a password as described below To change the password from your phone 1 Dial EB ER EAM 2 Enter your current password followed by ES NOTE Your extension number is your password at default 3 Enter the new password followed by EJ You hear a confirmation tone 4 Enter the new password again for verification followed by IE You hear a confir mation tone To change the station password using remote programming see the next page Z e o 2 e 60 Axxess Model 8662 Phone User Guide Axxess IP Mode Remote Feature Access To access your phone from another phone 1 EITH
9. e Forced account codes must be dialed before you can place an outside call e Optional account codes can be entered at any time during a call NOTE Your system administrator can tell you which types of account codes are used on your telephone system To enter an optional account code 1 Press Oo and dial KB IE Il 2 Enter the optional account code If the account code is not immediately accepted press IE To set an account code for all calls placed from your phone Dial ER and then the account code If the account code is not immediately accepted press EM This code will be used for all calls made from your phone until it is disabled To disable the code Dial EB EE and press EM 56 Axxess Model 8662 Phone User Guide Axxess IP Mode SCREENING CALLS NOTE This feature is available only if your telephone system is equipped with a Voice Processor voice mail If your voice mailbox is programmed correctly you can screen calls that are trans ferred from voice mail This allows you to accept and or refuse specific calls Depending on the transfer method you use calls from voice mail may be unan nounced announce only or screened calls see page 45 for details If your voice mailbox is programmed for screened calls you have the following options when you receive a transfer e Press the ACCEPT menu button or EM to accept the call e Press the REPLAY menu button or KE to replay the announcement e P
10. Liquid Crystal Display 5 LCD Contrast 10 Leaving Messages 28 Liquid Crystal Display LCD Menu buttons 3 Listening to Messages 30 Logging In and Out of ACD Hunt Groups 64 Mailbox Almost Full Full 29 Making calls 14 emergency calls 18 pages 52 Manual Call Forwarding 23 Members Hunt Group 63 Menu Button 5 Menu Buttons 5 Message button 28 count 29 envelope 44 indicator lamp 6 notification 47 search order 46 Messaging Remote 29 Microphone 20 27 Mute Button 20 27 Mute Feature 27 N Non Handsfree Calls 16 Number of Messages 29 Numeric Mode 58 O Off Hook 8 On Hook 8 Outside calls 17 directory 17 party s name number 25 P Paging 52 Passwords 11 44 Peer to Peer P2P 70 Phone Configuration 40 Phone Directory 57 Picking Up a Call 22 Placing calls on hold 19 conference calls 20 intercom calls 14 non handsfree call 14 outside calls 17 Primary Cascade 46 Primary Greeting 12 Programming date and time notification 47 Direct Station Selection buttons 54 fax destination 45 feature buttons 53 remote feature access 60 remote messaging 46 ring intercom always 14 secondary extension buttons 54 station speed dial numbers 48 Q Queue the Line 15 R Receiving intercom calls 16 outside calls 18 Receiving Calls 14 Record A Call 51 Recording Personal Greetings 12 Recording Voice Mail Directory Name 13 Recovering Deleted Messages 32 Redialing a Number 25 Redirect Calls 24 Reminder
11. or ii low end of the Volume button to scroll through the messages 3 1f desired customize the second displav line bv dialing the desired numbers or letters as described below e Remain in numeric mode Message button and lamp unlit Press the dialpad buttons to dial the desired numbers Press EM for a hyphen EM for a colon FWD T to leave a space or MUTE DI to backspace e Change to alphanumeric mode Message button and lamp lit Press or the USE ALPHA MODE menu button and then press the dialpad buttons to enter the desired characters Refer to the chart below The number of times a button is pressed determines which character is entered For example 33377744432999 enters FRIDAY When adjoining characters are located under the same button press FWD once to advance to the next character For example 6 FWD Topp FWD 6632999 enters MONDAY Note that letters correspond to the letters printed on the buttons Press FWD twice to leave a space or press if you need to backspace 4 Press M or lift and replace the handset To cancel DND EITHER Press DND fil OR Press the DND menu button and then the DND OFF menu button e LU lt 3 Ka o E LL o NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 6 7 8 9 10 11 ENGLISH CHARACTERS JAPANESE CHARACTE
12. according to their Agent ID number instead of their extension number Because the Agent ID is not associated with any extension the agent can use any phone in the system to log in z e z e Z e Members If the hunt group is not programmed to use Agent IDs it will have a pre programmed list of phones and will send calls to the phones where agents are logged in Axxess Model 8662 Phone User Guide Axxess IP Mode 63 Z e o 2 e Logging In and Out of ACD Hunt Groups Agents can log in to and out of the ACD hunt group at any time While logged in the agent receives calls through the ACD hunt group When the agent is logged out calls to that ACD hunt group bypass the agent To log in to all of your ACD hunt groups at once using the ACD Agent Login Logout feature code With or without the handset lifted dial EB EJ and enter your Agent ID if neces sary The display shows AGENT LOGGED IN TO ALL ACDS and you hear a con firmation tone NOTE This feature code acts as a toggle If you were already logged in the display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone To log in to one or more hunt groups using the ACD Agent Login feature code 1 With or without the handset lifted dial EB DR The display shows AGENT LOGIN ACD NUMBER 2 EITHER Enter the desired ACD hunt group number OR Press EM to log in to all of your ACD hunt groups at once The display shows A
13. e You can press your flashing secondary extension button to answer a call that is ringing or holding on any CALL jj button at the primary phone e You can press your unlit secondary extension button to place an intercom call to the primary phone e z o e Z NOTE If the secondary button is flashing i e a call is ringing at the primary phone you can press IE before pressing the flashing button to place an intercom call to the primary phone without answering the call Or you can just dial the primary phone s extension number To transfer a call back to the extension after you have answered it on your phone e To transfer to hold Press the secondary extension button announce the call if desired and then hang up e To transfer to ring Press TRANSFER and then the secondary extension button You can announce the call if desired before hanging up to complete the transfer Axxess Model 8662 Phone User Guide Axxess IP Mode 55 Z e o 2 e USING ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording SMDR feature you might be required to enter account codes when you place a call These codes add information to phone record reports that the system will periodically print There are three types of account codes e Standard account codes are automatically entered into the SMDR report when ever you place a call
14. if you want to be paged when you receive a message from 5 10 PM on weekdays you can set up a primary cascade If you also want to receive pages for messages marked pri ority on the weekends you could set your alternate cascade for all day on Saturdays and Sundays Z e o 2 e NOTE If for some reason voice mail is not able to use your remote notification your mailbox will receive a message stating that notification could not be completed 46 Axxess Model 8662 Phone User Guide Axxess IP Mode To set up remote messaging 1 Access your mailbox as described on page 29 2 Press Eli to select the Personal Options Menu 3 Press Hil NOTE This option is not available if you do not have Remote Messaging enabled 4 Press Kl to set up a primary cascade or press Ell to set up an alternate cascade 5 Doone ofthe following e To program a cascade level Press RR and enter the number of the level you wish to program 1 9 You then have the following options To set up or change an extension or telephone number Press KM Then press J for an extension number or press El for an outside number Then enter the number To set up or change a pager number Press KM Then enter the number To enable or disable the cascade level Press KM You cannot enable the level until a notification number is programmed e To set up the time of day for notification Press EM Then enter the time you want
15. numeric entries in the following instructions You can however access these options using the menu selection buttons beside the display To access your mailbox 1 Dial the voice mail extension number You hear the main menu 2 During or after the greeting press E to identify yourself as a subscriber 3 Enter your mailbox number and your personal password if programmed Then press IE NOTE If you do not have a password press E See page 44 for information on programming passwords Axxess Model 8662 Phone User Guide Axxess IP Mode 29 e LU lt me Ka o lt E E LU o USING VOICE MAIL MESSAGES Once you ve accessed your mailbox the system will tell you how many new and saved messages you have You can then listen to messages delete messages save messages etc Listening to Messages To listen to messages 1 2 Access your mailbox as described on page 29 EITHER Press to listen to your new messages OR Press IE to listen to your saved messages While you are listening to a message you can use the following options e Press EM to skip to the end of the recording e Press Hl to back up e Press E to pause Then press any button to continue e Press El to skip ahead e Press El or H to lower the volume e Press EM to play the message envelope e Press Ff or Wil to raise the volume e Press i to save the new message in your mailbox e Press to delete the messa
16. of these is described in the table below e BUTTON IF YOU YOU CAN PG Wal LI Press E and hang up Answer a call using the speaker 16 la LI wi Press the high or low end of the Volume Adjust volume during a call 40 z button u m Press G International Hold Symbol Put a call on hold 19 CALL f Press an unlit f CALL jj button or the flashing Select an outside line or answer a call 17 18 button Ic J Press ic Access an intercom call 16 MUTE Press MUTE Mute the microphone 2f DND jj Press unlit or lit DND Enable disable Do Not Disturb mode 35 PAGE Press PAGE Choose a page zone to place a page 52 STN SPDL Press STN epp View or access Speed Dial numbers 48 SYS SPDL Press sys SPDL View or access System Speed Dial 50 numbers REDIAL Press REDIAL Redial a telephone number or save the 25 last number dialed CNF I Pressf CNF and dial the numbers you Place a conference call 20 would like to add to the conference TRANSFER Press TRANSFER and dial the destination Transfer a call 21 number MSG Press MSG J Leave or listen to a message 28 FWD Press FWD pp and dial the destination Forward calls to the specified number 23 number ANSWER Press ANSWER Answer a call 16 18 OUTGOING Press OUTGOING and dial the number Place an outgoing call 17 In addition to the buttons identified in the preceding table your phone has a Special button co Depending on how you
17. party unless you press MUTE e To reject the call Press the Reject Help menu button 62 Axxess Model 8662 Phone User Guide Axxess IP Mode WORKING IN HUNT GROUPS Your system may be programmed with hunt groups Hunt groups are groups of phones that share a common extension number in addition to having individual exten sion numbers This allows someone to call anyone in the group using the common extension or a specific member using the individual extension The members of these groups and the common extension s are programmed by your system adminis trator Hunt Group Calls Enabled Disabled If you are a member of a hunt group you can enable or halt hunt group calls to your extension To turn on or off hunt group calls Dial El EN EA ACD Hunt Groups Some hunt groups use a special feature called Automatic Call Distribution ACD that distributes the hunt group calls equally among the available members These hunt group members are referred to as agents who log in to the ACD hunt group to receive calls and log out to halt ACD hunt group calls Distributing Calls Calls are distributed through an ACD hunt group based on Agent IDs or extensions as described below e Agent IDs If the hunt group is programmed to use ACD Agent IDs each agent is assigned an Agent ID number to enter during the login procedure described on the next page The hunt group calls are routed to logged in agents
18. see page 63 number where the call is ringing or holding The call is transferred to the phone you are using and you are con nected to the caller NOTE If the Group Call Pickup feature is enabled you can pick up a call ringing at any station in a hunt group by dialing the hunt group s extension number 22 Axxess Model 8662 Phone User Guide Axxess IP Mode FORWARDING CALLS With the Forwarding feature you can have calls follow you e g forwarded to a cell phone or you can redirect calls to a voice mail or other extension Manual Call Forwarding Manual call forwarding allows you to send incoming calls to another extension num ber You can even forward calls to outside numbers if your phone is programmed to allow this To forward calls 1 Press FWD and then press one of the following menu buttons e ALL All incoming calls are forwarded without ringing at your phone e NO ANSWER All incoming calls are forwarded if they are not answered before a timer expires NOTE Only the installer or system administrator can adjust this timer e BUSY When your phone is busy all incoming calls are forwarded without ringing at your phone e NO ANSWER BUSY All incoming calls are forwarded if your phone is busy or if you do not answer as described above 2 Do one of the following e To forward to an outside telephone number Press the OUTSIDE PHONE menu button Dial a telephone numb
19. the message notification to start and stop Enter the times with two digits for the hour and two digits for the minutes e g 0900 9 00 If enter ing the time in 12 hour format you are prompted to press Ell for AM or Eli for PM NOTE For 24 hour notification program the starting and ending times to be the same e To set up the days of the week for notification Press KM Then select one of the following Press Kl for Monday Friday Press KM for all days Press KB to select individual days You are prompted to press digits 1 7 which correspond to the days Sunday through Saturday o z al e z e To select all or priority only message notification Press IE Then press EB for all messages or EM for priority messages only 6 Either select another option as described above or press EM to save the settings and exit Axxess Model 8662 Phone User Guide Axxess IP Mode 47 SPEED DIALING Speed dialing allows you and your system administrator to store frequently dialed numbers for easy dialing Each number is stored on your phone Station Speed Dial or in the phone system System Speed Dial and is identified by a location number Once programmed you can quickly dial these numbers by entering a feature code and dialing the desired location number Because the system supports both station and System Speed Dial numbers you can have access to over 1000 stored numbers Station Speed Dial
20. time 25 feature buttons 53 information 25 outside party s name 25 secondary extension buttons 55 Displays LCD 5 Distributing Calls 63 Do Not Disturb DND 35 Dropping Out of a Conference 20 E Emergency Calls 18 Enabling account codes 56 automatic call answer 42 background music 41 cascade levels 47 do not disturb 36 group listen feature 27 handsfree 16 18 handsfree answering feature 16 hunt group calls 63 paging 52 record a call 51 system forwarding 24 Ending a Conference Call 20 Ending an ACD Hunt Group Call 65 Entering Account Codes 56 Erasing Station Speed Dial Numbers 49 Exiting a Conference 20 F Fax Destination Number 45 Feature Button Functions 4 Feature Buttons 3 Feature Codes 71 Features agent help 62 do not disturb 35 group listen 27 handsfree 16 18 hold 19 last number dialed saved 25 mute 27 record a call 51 reminder messages 37 remote messaging 46 ring intercom always 14 Forced Account Codes 56 Forwarding Calls 23 Frequently Asked Questions FAQs 69 Full Mailbox 29 G Generating a Hookflash 53 Greetings 12 Group Listen 27 Group Listen Using the Speaker 27 Group Lists 7 H Handsfree Mode 16 18 Hold 20 Hookflash 53 Hunt Group Calls Enabled Disabled 63 Hunt Groups 64 Individual Hold 19 Initializing Your Mailbox 11 Intercom Calls 14 Introduction 40 K Keymaps 42 76 Axxess Model 8662 Phone User Guide Axxess IP Mode L Last Number Dialed Saved 25 LCD
21. to one party at a time by pressing or a flashing button To mute your microphone Press MUTE TI or the MUTE menu button This turns your microphone on or off during the conference If mute is enabled you can hear the conferenced parties but they cannot hear you To transfer the conference to another extension or to voice mail Press TRANSFER or the TRANSFER CNF menu button and dial the desired extension number Then hang up when you are ready to complete the transfer 20 Axxess Model 8662 Phone User Guide Axxess IP Mode TRANSFERRING CALLS Although transferring calls is considered a basic function of a phone display phones have many advanced options for this feature With your phone you can transfer a call to another extension voice mail or even an outside line To Another Extension 1 EITHER Press TRANSFER or the TRANSFER menu button OR Press the TRANSFER TO HOLD menu button to place the call on hold at the other phone Dial the desired extension number or press the IC DIRECTORY menu button to look up the number To transfer to your message center press the MESSAGE CENTER menu but ton Wait for an answer announce the call and then hang up If the number is busy there is no answer or the transfer is refused press the flash ing button to return to the caller NOTE If you are receiving a transferred call and the Transfer To Connect option is enabled for
22. up and select a number To redirect a call to an outside telephone number 1 EITHER Press Oo and dial EB OR Press the SEND TO DEST menu button 2 EITHER Press the OUTSIDE CALL menu button and enter the telephone num ber e LU lt i Ka o lt m E LL o OR Use a speed dial number see page 48 3 Press EJ 24 Axxess Model 8662 Phone User Guide Axxess IP Mode REDIALING A NUMBER The Redial feature allows you to quickly redial the last outside number you dialed Although most phones redial the last number dialed your system administrator can program your phone to redial the last number saved To use the Last Number Dialed feature if enabled With or without the handset lifted press REDIAL A line is selected automatically and the number is dialed To use the Last Number Saved feature if enabled e To save the last number dialed While the phone is idle or while listening to inter com dial tone press REDIAL e To redial the saved number After selecting a line press REDIAL The number is dialed If there is no redial number available the display shows NO NUMBER TO DIAL DISPLAYING INFORMATION ON YOUR PHONE In addition to the four lines on the display that are dedicated to the menu your Model 8662 Phone has two lines of display where you can view information such as the date and time or the outside party s name number Date Time Name and Extens
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24. 4 GHESIA SI NOLLN SINIL 40 EEN Loi i e 00 eoe d oj DO SMOJJE sseooy eunjee j 9JOWSN ssajoesey pedjerg qunjsiq JoN og uo uin 0 SS399V JYNLVS4 310W3M Pos EIE Table of Contents CONTENTS FINDING YOUR WAY iso m pmi Rp xxxi RS eir RREZXO EG WEICOME fried TETTE About This CU TEE About Your Phone ee ER site ip i l eels ae ace ux rari eed About Voice Mailis aiia tee enero rt eared mare Rio eye ania od erent aan tena Software Compatibility lese III What You See and Hear 0 Lee GETTING STARTED iuum e ex xmi e E Rn xU a ES RR Introduction WEE AVM YNOA SNIGNIA Adjusting Your Phone s Viewing Angle Adjusting Your Phone s LCD Contrast Setting Up Voice Mail Making and Receiving Calls Placing Calls On Hold sses nieve cos Pek en AER GER RE EX eR Exc eee Placing Conference Calls GALYVLS ONILLAS Transferring Calls 2 0 0 ccc ce RI ht Using Reverse Transfer Forwarding Calls Ne NNN eee TEEN rex ur a a ee ee Redialing a Number Displaying Information on Your Phone Using a Headset ii sis i ane eine eee ed Gia tenis rack EES Using the Speaker and Microphone eseeeeee nn NO SONIAOW Using the Message Button Accessing Your Mailbox 0 cece RII HII hh Using Voice Mail Messages 0 0 0 cece e III III I th Using Do Not Disturb Mode leere RR nh Using Reminder Messages sese I n MOVING ON xm apr m oec iic ace week ease
25. 662 Phone User Guide Axxess IP Mode ACCESSING YOUR MAILBOX If you have a message waiting in your mailbox you must access your voice mailbox to retrieve it TIP Generally pressing IE during any voice mail operation will advance you to the next step For example when leaving a voice mail message for another voice mail user you can press IE to skip the person s introductory message and proceed directly to the recording phase Similarly while listening to messages you can press IE to skip the system generated voice prompts and proceed directly to the playback phase You can also press to cancel or return to the previous menu at any menu level When you access your mailbox the system may play one of the following messages e Mailbox almost full or full If your mailbox is full no new messages can be received until you delete waiting or saved messages e Message count The system tells you how many messages are waiting to be heard if any and how many are priority messages e Remote Messaging The system will indicate whether primary or alternate Remote Messaging is selected when the Remote Messaging feature is enabled see page 46 It will also alert you if a programming error has been detected and or if it encountered busy system resources when attempting to place a Remote Messaging call Q m a zZ Si gt A Es m 5 NOTE All of the menu options used for voice mail features are presented as
26. 8 Station Speed Bel ier ened Pee eed RR RR EE 48 System Speed Del EE ec m RR 50 Using Record A Call nnn 51 Paging isse yen hte Rak eee a 52 Enabling Paging 2 2 RR ERE RR rire Parzen nens 52 Making Pages xe Rn TEEN Pee Ba ewes 52 Performing a Hookflash During a Call lees 53 Programming Your Feature Buttons 53 Programming Direct Station Selection Buttons 54 Programming Secondary Extension Buttons 55 Using Account Codes sse 56 Screening Cales 57 Using the Directories 0 0 c cece 57 Phone Directory 2 bo pa Re xar mob E been dees 57 Voice Mail Directory AEN menn 59 Programming Remote Feature Access 60 z Remote Access Password 0 0 eee 60 fe Remote Feature Access 61 lt Requesting Agent Help 62 8 Working in Hunt Groups 63 fe Hunt Group Calls Enabled Disabled 63 z ACD H nt Groups EE 63 Axxess Model 8662 Phone User Guide Axxess IP Mode 39 INTRODUCTION Now that you ve mastered the basics it s time to move on to the advanced features In this section you ll learn how to program your phone use directories access your voice mailbox remotely and perform various other functions SETTING PREFERENCES Your phone and voice mailbox are automatically set to specific defaults You can however configure many of these settings at any time Phone Configuration Customizable features on your phone incl
27. ER Call your Direct Inward System Access number provided by your sys tem administrator If required enter your password OR Use any phone on the system 2 Dial RER Enter your extension number 4 Enter your password followed by IE You can now use any of the following fea tures To change the station password using Remote Programming a Dial EB EB A b Enter the new password followed by ES c Enter the new password again for verification followed by EJ To turn on DND a Dial EK b Enter the message number 01 20 and enter the optional second line message text To turn off DND Dial ER To turn on Call Forward a Enter one of the following Call Forward feature codes All Calls eene ES E S lt If No Answer gag z LE BUSY RP EH z If No Answer or Busy ES EN b Enter an extension number or enter an outside line access code followed by a telephone number To turn off Call Forward Dial E EB 5 Hang up Axxess Model 8662 Phone User Guide Axxess IP Mode 61 Z e o 2 e REQUESTING AGENT HELP NOTE This feature is not supported on peer to peer P2P calls Ask your system administrator if your phone is configured to use P2P audio Your telephone system may be programmed to support the Agent Help feature which allows you to request help from a designated Agent Help Extension usually your supervisor during a call When your reques
28. GENT LOGIN AGENT ID NOTE If you entered an invalid hunt group number the display shows NOT AN ACD HUNT GROUP and you hear repeating tones 3 Do one of the following e To log into one or more ACD hunt groups using Agent IDs Enter your Agent ID The display shows AGENT LOGGED INTO ALL ACDS You are logged into the ACD hunt group using Agent IDs NOTE If another Agent ID is already logged in at this phone you hear repeating tones and the display shows DIFFERENT AGENT ID ALREADY USED You must have the other agent log out before you can use that phone e To log into one or more ACD hunt groups not using Agent IDs Press EM The display shows AGENT LOGGED INTO ALL ACDS You are logged into the ACD hunt group that does not use Agent IDs If you were already logged in the display shows ALREADY LOGGED INTO hunt group gt If you are not a member of the entered hunt group the display shows NOT AN AGENT IN THIS HUNT GROUP and you hear repeating tones Start over 4 Hang up if off hook Repeat this procedure to log into additional ACD groups if necessary 64 Axxess Model 8662 Phone User Guide Axxess IP Mode When you log in to a group you may be automatically connected to a call after you hear a short ring burst If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset you will be automatically connected If this option is not enabled for your hunt group the c
29. GRAMMING SECONDARY EXTENSION BUTTONS With the Secondary Extension Appearances feature you can program various buttons on your phone to indicate the call activity at a different extension primary phone In addition to being able to see when a call is ringing answered or on hold you can use your secondary extension button to answer a call that is ringing at the primary phone Your phone may also be programmed to ring automatically when a given number of calls are waiting at the primary phone ask your system administrator There are two possible types of secondary extension buttons programmable and non programmable If you have a non programmable secondary extension button only the system administrator can change the associated extension If you have a programma ble button you can change the extension as described below NOTE You can only assign the extension for a secondary extension button You can not create or change the secondary extension button e g make it a feature button To display the current secondary extension button assignment s 1 With the handset in the cradle dial IE EB IG 2 Press the secondary extension button s you want displayed To assign a primary phone to a secondary extension button if enabled 1 With the handset in the cradle dial IE EJ Kill 2 Press the secondary extension button and dial the desired extension number Once programmed you can use your secondary button as follows
30. LL 16 TAKE MEDICATION m 07 CALL CLIENT 17 MAKE RESERVATION 08 CALL CUSTOMER 18 REVIEW SCHEDULE 09 CALL HOME 19 LUNCH 10 CALL CORPORATE 20 REMINDER To request a reminder message 1 With the handset in the cradle dial KJ E 2 EITHER Dial the desired two digit number for the message that you want OR Press the Wi high or P low end of the Volume button to scroll through the messages 3 While the desired message is displayed press IE 4 Enter the time you wish to receive the message in hours and minutes For exam ple 0900 9 00 If you dial three digits such as 900 for 9 00 press EJ NOTE If your system is set for 24 hour format you must enter the time appropri ately e g 1400 2 00PM If your system is set for 12 hour display format press Kl for AM or EM for PM To cancel all reminder message requests before they signal you With the handset in the cradle dial EJ KA To clear a received reminder message With the handset in the cradle press ES Axxess Model 8662 Phone User Guide Axxess IP Mode 37 e LU lt i Ka o H LL 38 Axxess Model 8662 Phone User Guide Axxess IP Mode SECTION CONTENTS PAGE Introduction 2a iram a area odie Seale wee ela L4 ae ace aa eR eta 40 Setting Preferences 40 Phone Configuration llle 40 Voice Mall Options Ee EE Ree i E oko 44 Speed Dialing eleseeeeee BB 4
31. Messages 37 Remote Access Password 60 Remote Feature Access 61 Remote Messaging 29 46 Requesting acallback 15 areminder message 37 Responding to a Waiting Call 18 Responding to Agent Help 62 Axxess Model 8662 Phone User Guide Axxess IP Mode 77 Retrieving Messages 28 Returning feature buttons to default 53 to a held call 19 your phone to default 43 Reverse Transfer Call Pickup 22 Ring Intercom Always 14 S Saving the Last Number Dialed 25 Saving Volume Levels 40 Screening Calls 57 Search Order 46 Secondary Extension Buttons 55 Selecting a Ring Tone 41 Selecting Message Order 28 Sending Calls to Voice Mail 18 Sending Messages 33 Setting account codes 56 preferences 40 Setting Up remote messaging 47 voice mail 10 SMDR Station Message Detail Recording 56 Speaker 27 Speed Dialing 48 Standard Account Codes 56 Station Message 15 Station Message Detail Recording SMDR 56 Station Speed Dial 48 Switching Keymaps 42 System Administrator 68 System Hold 19 System Speed Dial 50 T Terminating the ACD Agent Call 65 Timers 65 Transferring Back to the Primary Phone 55 Transferring Calls 21 U Undeleting Messages 32 User Programmable Feature Buttons 53 Using account codes 56 defaults 37 43 directories 57 do not disturb mode 35 headset 26 message button 28 mute feature 27 record a call 51 reminder messages 36 secondary extension buttons 55 speaker and microphone 27 voice mail messag
32. Phone in Axxess IP mode on the Inter Tel Axxess telephone and voice mail systems To help you find infor mation quickly this guide is divided into four separate sections as indicated by the tabs These sections include the following e Finding Your Way This section provides you with a photo of the Model 8662 Phone and includes general information designed to help you find what you need e Getting Started This section not only includes basic phone and voice mail information it also provides instructions on how to perform everyday tasks such as answering calls making calls and accessing voice mail e Moving On In this section you ll learn how to use advanced phone and voice mail features e Learning More This section outlines how your administrators can help if you experience a problem with your phone It also provides you with a list of Fre quently Asked Questions FAQs so you can troubleshoot problems and learn more about the system In addition this guide contains a list of default feature codes see page 71 an index see page 75 and a voice mail flowchart see page 79 for easy reference NOTE Because the telephone system is very flexible and programmable the proce dures for using the features might vary slightly from the descriptions in this guide If so your trainer or system administrator can tell you how your system differs and how to use the features 2 Axxess Model 8662 Phone User Guide A
33. RS 1 amp 1 A l U E O a 2 A B C 2 KA KI KU KE KO i 3 D E F 3 SA SHI SU SE so u 4 G H l 4 TA CHI TSU TE TO e 5 J K L itor 5 NA NI NU NE NO o 6 M N O Nor 6 HA HI FU HE HO tsu 7 P Q R S 7 MA MI MU ME MO ya 8 T U V 8 YA YU YO f yu 9 Ww X Y Z 9 RA RI RU RE RO yo 0 i 0 WA WO N pa ba long The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language 36 Axxess Model 8662 Phone User Guide Axxess IP Mode UsING REMINDER MESSAGES Never be late for a meeting again With Reminder Messages you can program your phone up to 24 hours in advance to alert you at a specified time At the programmed time the reminder message signals you with eight short tones If you are on a call you still hear the tones Your phone system can have up to 20 different reminder messages each of which can be changed by the system administrator installer or programmer Your trainer or sys tem administrator will give you a list of reminder messages for your system For con venience you should update the following default list DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE 01 MEETING 11 CALL ENGINEERING m 02 STAFF MEETING 12 CALL MARKETING 03 SALES MEETING 13 CALL ACCOUNTING e 04 CANCEL MEETING 14 CANCEL DND 05 APPOINTMENT 15 CANCEL CALL FWD 06 PLACE CA
34. You can program and use up to ten personal speed dial numbers on your phone In addition if you have programmable feature buttons you can program them as speed dial buttons for one touch dialing To use a speed dial button you must e Store the number in a speed dial location e Program an available feature button as a speed dial button e Associate a speed dial location with the new speed dial button NOTE You can use the Speed Dial feature even if your phone does not have pro grammable feature buttons Programming Station Speed Dial Numbers To store a speed dial number use the Station Speed Dial Programming feature code to program the number in a speed dial location Use the following table to list the z numbers that you store in speed dial locations 0 9 o 0 5 S l 6 gt 2 7 9 s 4 9 48 Axxess Model 8662 Phone User Guide Axxess IP Mode To store a number in a speed dial location 1 2 3 4 With the handset in the cradle dial Ej E EJ Dial the speed dial location 0 9 you want to program Enter the desired name for the speed dial number as described below e Alphanumeric mode Message button and lamp lit Press the dialpad buttons to enter the desired characters Refer to the chart on page 58 The number of times a button is pressed determines which character is entered For exam ple 533266 would enter JEAN When adjoining characters are located under the same but
35. all will ring until you answer it or until it times out to another extension NOTE Even if the ACD Agent ID Automatic Connect option is enabled the first call you receive after you log in or remove your phone from DND while logged in will ring until you answer it You will however be automatically connected to subsequent calls To log out of one or more ACD hunt group 1 EITHER Dial E El to log out of all of your ACD hunt groups at once The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confir mation tone OR With or without the handset lifted dial EB EM One of the following dis plays will appear e f you were logged in to only one hunt group the display shows AGENT LOGGED OUT OF shunt group gt The procedure is complete e If you were logged in to more than one hunt group the display shows AGENT LOGOUT ACD NUMBER Dial the extension number of the desired ACD hunt group e If you were not logged in to any hunt group the display shows NOT LOGGED INTO ANY ACD GROUP 2 Hang up if off hook Ending an ACD Hunt Group Call Each time you end an ACD hunt group call a wrap up timer is started Until this timer expires you will not receive another call through any ACD hunt group You can however end the wrap up session before this timer expires as described below z e z e Z To terminate the ACD Agent wrap up period before the timer expires With the handset in the cradle dial KB A E
36. ang up To leave a voice mail message while on an intercom call Press MSG or the LEAVE MESSAGE menu button and wait for the message center to answer To leave a silent message without placing an intercom call 1 Press MSG land then the LEAVE MESSAGE menu button 2 Dial the desired extension number and hang up to leave a station message To cancel a message that you left at another phone 1 Press MSG land then the CANCEL MESSAGE menu button 2 Dialthe extension number of the phone where you left the message Retrieving Messages To retrieve a message Message button and lamp are flashing e LU lt me Ka o lt E H LI O Lift the handset and press f msGzg A call is automatically placed to the phone or mes sage center see page 29 that left the message To select the message you want to answer first 1 With the handset in the cradle press the VIEW MESSAGE menu button to view the waiting message If more than one message is waiting scroll to the desired message using the PREVIOUS or NEXT menu buttons or press the iil high or ii low end of the Volume button 2 Press the REPLY menu button to respond to the desired message To cancel a waiting message 1 Press f Msc or the VIEW MESSAGE menu button to view the message to be canceled 2 Press EM or the DELETE menu button to cancel the displayed message 28 Axxess Model 8
37. button the LCD menu buttons or the dialpad dig its e LU lt 3 Ka o LU To adjust your phone s LCD contrast 1 With the handset in the cradle dial EJ E 2 Adjust the contrast level of the LCD screen by one of the following methods EITHER Use the Volume button fil darker mi lighter OR Use the LCD menu buttons OR Press a number on the dialpad 1 lightest through 8 darkest that corre sponds to your desired contrast level 3 Accept and save the contrast level by one of the following methods EITHER Press Wl OR Lift and replace the handset OR Press the ACCEPT menu button on the LCD screen 10 Axxess Model 8662 Phone User Guide Axxess IP Mode SETTING UP VOICE MAIL To begin using your voice mailbox you will need to complete a few basic set up pro cedures to initialize your mailbox customize your personal greetings and record your voice mail directory name See page 44 for additional voice mail options Initializing Your Mailbox The first thing you should do is initialize your mailbox This allows you to e Change the default password number to a personal password e Record a name to identify yourself in the company directory e Listen to the voice mail introduction To initialize your mailbox 1 Dial the voice mail extension number You hear the main menu NOTE If you don t know what the voice mail extension number is check with your system administrator
38. d INTER TZL Axxess Model 8662 Phone User Guide Axxess IP Mode MopEL 8000 SERIES PHONES QuiCK REFERENCE GUIDE TO FREQUENTLY UsED FEATURES These are the basic instructions for the most frequently used telephone system and voice mail features For detailed information on these and other features refer to the complete instructions in the User Guide PLACING AN INTERCOM CALL 1 With or without the handset lifted dial an extension number 2 If your call goes through handsfree to the called phones speaker speak after you hear a double tone If you hear continuous ringing wait for the call to be answered ANSWERING AN INTERCOM CALL To answer an intercom call that comes in through your speakerphone EITHER Respond handsfree OR Lift the handset for privacy To answer a ringing non handsfree intercom call EITHER Lift the handset for privacy OR Press LI Speaker or f ANSWER to respond handsfree OR Press the flashing Intercom button PLACING AN OUTSIDE CALL 1 With or without the handset lifted press OUTGOING or dial the Outgoing Call feature code default is JE 2 Dial the desired number f you see a request for an account code and hear a single progress tone you must dial an account code before you can place your call MAKING AN EMERGENCY CALL Dial EB El to automatically place a call to the system s programmed emer gency number usually 911 You do not have to se
39. d cce RR RUE TR ORE on Introdu tio PEE Setting Preferences EA ee NN oe KAN pr A ib Tua bik ee b i deeded Speed Dialing acr hm ciao s anm kein o ark acento e tala alana lava Ra EE Using Record A Call 0 ccc Rh hh n PAGING a encase aint sales ri paced Sanam LLLI al I DII Performing a Hookflash During a Call 53 AYOW ONINYVAT Inter Tel Inc November 2003 printed in US i CONTENTS PAGE Programming Your Feature Buttons 53 Programming Direct Station Selection Buttons 54 Programming Secondary Extension Buttons 55 Using Account Codes suco ela eg np e m cee Oe E eee eee 56 Screening Calls EN TEEN ei ee ee rn kg TEEN dw eee P RR EN Ra RR 57 Using the Directories 57 Programming Remote Feature Access 60 Requesting Agent Help 62 Working in Hunt Groups sseeeeee RII HH nh 63 LEARNING MORE gg beige toin OH RR CR Rp Ru px RU nies lus een lag Ree RC om Rh 67 Introduction iu nepos a raa meson cater ed rec aa calce A 68 What the Administrators Can Do for ou 68 Frequently Asked Questions FAQs essel 69 Default Feature Codes seen 71 IN ec LECTURE EET EET ER 75 For sales service or technical support contact your local authorized Inter Tel dealer If you have questions or comments about this User Guide contact Inter Tel Technical Publications at Tech_Pubs inter tel com All products and services mentioned in t
40. del 8662 Phone User Guide Axxess IP Mode ABOUT VOICE MAIL Voice mail is an application that is part of the Inter Tel Voice Processor With the voice mail application you and other callers can send and receive recorded messages from any station or touchtone telephone To use this and other features each user you included is assigned a voice mailbox which usually corresponds to a valid exten sion number You can however have an unassociated mailbox that does not corre spond to an extension Unassociated mailboxes are typically used for agents or other personnel who don t have a permanent office an z z Z al lt e e 2 2 With your voice mailbox you can use personal or system greetings to let callers know if you are out of town on a call etc see page 30 If a caller reaches your voice mail box they can leave a message hang up or access an attendant In addition the Voice Mail Administrator can program the name for group lists of mailboxes With these lists you can send a message to a group of people by entering one number instead of everyone s individual mailbox number NOTE You cannot cancel unheard unretrieved messages that are sent using group lists see page 34 SOFTWARE COMPATIBILITY Your Model 8662 Phone is compatible with the following Inter Tel software e Axxess system software V8 1 and later e Unified Communicator V2 1 and later e CT Gateway V4 1 and later
41. del 8662 Phone User Guide Axxess IP Mode 45 Changing the Message Search Order When more than one message is left in your voice mailbox you can change the order in which you retrieve your messages based on the date and time they were received To change the listening order of your messages 1 Access your mailbox as described on page 29 Press IE to select the Personal Options Menu Press Ell for More Options Press El for the Message Search Order Press Hl to change the search order for new messages or press El to change the search order for saved messages You have the following options e Press to retrieve the earliest received messages first First In First Out ark ob e Press E to retrieve the latest received messages first Last In First Out e Press B to return to the Personal Options Menu without making changes 6 Hang up Programming Remote Messaging NOTE Your installer or system administrator must enable this feature on your voice mailbox With Remote Messaging you can program the Voice Processor voice mail to call you when your mailbox receives new messages Using a cascade a series of up to nine telephone numbers voice mail will call each number until it successfully con nects to a device e g pager answering machine etc Because your mailbox can have a primary and an alternate cascade of numbers you can program a cascade to be used during specific days and times For example
42. eature code To turn the group listen feature on or off during a call Press oo and dial EB EJ You hear a confirmation tone and the display shows GROUP LISTEN ON or GROUP LISTEN OFF The other party will not hear the confirmation tone NOTE While you are using the handset the LI button lamp will remain unlit even though the speaker is on If you are using a headset however the A button lamp is lit Pressing will disconnect the call Axxess Model 8662 Phone User Guide Axxess IP Mode 27 USING THE MESSAGE BUTTON In today s busy world it s almost guaranteed that you will call someone that is on another call does not answer or is in DND But with the msc button you can let the other person know you called When you leave a message you can e Have the called party return your call When the party you called responds to the message indication a call is automatically placed to your phone e Leave a message with the called party s message center which can be a per son or voice mail When the party you called responds to the message a call is automatically placed to his or her message center instead of your phone To indicate that a message is waiting your phone s Msc button and the message indicator lamp flash and the display shows the number of waiting messages Leaving Messages To leave a station message while on an intercom call Press or the LEAVE MESSAGE menu button and h
43. ee eh ee boca bee RC RE bee TREE 27 Group Listen Using the Speaker 0000 eee eae 27 Using the Message Button 28 Leaving Messages cecidi serka tenen lebe eee ea ea 28 Retrieving Messages 28 Accessing Your Mailbox 29 Using Voice Mail Messages 0 00 e cee eee ee BR 30 Listening to Messages EE ln ee ba y Ry 30 Undeleting Messages 32 Sending Messages EELER ek e RR bn al 33 Canceling Unheard Messages 34 Using Do Not Disturb Mode 35 Using Reminder Messages ss een nnn 37 Axxess Model 8662 Phone User Guide Axxess IP Mode 9 INTRODUCTION Now that you know what your phone can do it s time to start using it In this section you ll learn how to make and receive calls transfer calls retrieve voice mail mes sages and much more ADJUSTING YOUR PHONE S VIEWING ANGLE Your Model 8662 Phone has an adjustable base that allows you to tilt your phone to enhance the viewing angle To adjust the viewing angle of the phone 1 Position the bottom of the phone s base on a flat surface 2 Tilt the phone to the desired angle 3 Place the feet of the support mechanism in the holes on the base to secure the position of the phone ADJUSTING YOUR PHONE S LCD CONTRAST Your phone has a feature that allows you to adjust the LCD contrast This feature is only available when the phone is in the idle state You can choose from eight different contrast levels by using the Volume
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45. ends the call directly to your voice mailbox without inter rupting the current call You will not see this option if you do not have a mail box e IC CALL TO DND Places your phone in DND mode and blocks the call with out interrupting the current call See page 35 for more information about DND 18 Axxess Model 8662 Phone User Guide Axxess IP Mode PLACING CALLS ON HOLD You can place calls on hold in one of two ways individual or system e Individual Hold places the call on hold at one phone It can then be directly picked up at that phone or it can be picked up at another phone using the Call Pickup Reverse Transfer feature see page 22 e System Hold places the call on hold in the system You can then pick up the call at any phone that has a flashing button for the call including the phone that placed it on hold NOTE You cannot place intercom calls on system hold To place a call on Individual Hold 1 Press amp or the HOLD menu button 2 Hang up or place another call To place an outside call on System Hold 1 Press oo and dial E 2 Hang up or place another call To return to a call that is on hold 1 Lift the handset 2 Press or the flashing button Q m d zZ M A Es m 5 Axxess Model 8662 Phone User Guide Axxess IP Mode 19 e LU lt me Ka o lt E E LU o PLACING CONFERENCE CALLS With the Conference feature you can establ
46. er or press the OUTSIDE DIR menu button to look up and select a number See page 57 for more information on directories e To forward to an extension number Dial the extension number OR press the IC DIRECTORY menu button to look up and select a number e To forward to your voice mailbox Press the VOICE MAIL menu button e To forward to your message center Press the MESSAGE CENTER menu button To cancel any call forward request Press f FWD gj and then press the FWD OFF menu button OR Dial any one of the feature codes listed above and then press d Axxess Model 8662 Phone User Guide Axxess IP Mode 23 a m u zZ ei gt A m 5 Automatic System Forwarding Automatic System Forwarding allows your system administrator to route calls based on the type of call and the status of your telephone Although you cannot program the path of a system forward you can enable or disable this feature on your phone To enable or disable System Forwarding Dial El II EG Redirect Calls The Redirect Call feature allows you to forward any call that is ringing on your phone without having to answer the call NOTE You cannot redirect calls to an extension that is in DND or to a restricted out side number To redirect a call to an extension number 1 EITHER Press Oo and dial EB OR Press the SEND TO DEST menu button 2 Dial the extension number or press the IC DIRECTORY menu button to look
47. es 30 V Viewing Speed Dial Numbers 50 Voice Mail 7 administrator 68 directory name 13 message envelope 44 messages 15 options 44 password 44 Voice Mail Messages 30 listening to 30 sending 33 undeleting 32 Voice Mailbox 7 Voice Processor 7 Volume Levels 40 W Waiting Calls 18 What the Administrators Can Do for You 68 Working in Hunt Groups 63 Wrap Up Timer 65 Z Zones Page 52 78 Axxess Model 8662 Phone User Guide Axxess IP Mode VoicE MAIL FLOWCHART NOTE At any menu level you can press to cancel or return to the previous menu or press EM to accept gt LISTENING TO MESSAGES ACCESSING YOUR MAILBOX PERSONAL OPTIONS While the message is playing EITHER Press the Mes e ij sage button to respond to a Back Up EN message from voice mail Record Greeting EN Paida EN OR Call the voice mail Primary Greeting mt extension number press Move Forward 3 E and enter your mailbox Alternate Greeting II number i Lower the Volume EN Enter your password and System Greeting JIEN EH Al R dina Opti Play the Envelope then E so see Recording Options Record Directory Name EN Increase the Volume 16 See Recording Options Save the Message SUBSCRIBER MAILBOX MENU Record Password EB Delete the Message EN Listen to New Message Change Envelope Settings IE Skip to the End ES Send A Message Time and Date EN Listen to Saved Messages M
48. essage Source JIEM After the message Replay Message EN Personal Options Message Length EN Reply to the Message EB Message Options All Options 4 A Voice Mail Message EN No Options EB Return Call 2 Remote Messaging E ES Forward a Copy EN SENDING A MESSAGE le Primary Cascade E See Recording Options Dial the mailbox number reply Alternate Cascade EM Listen to Previous Message IE to a message or forward a A message More Options ER Play the Envelope 5 Record your message Fax Destination EN Listen to Next Message 6 To pause press IE Message Order Zi Save the Message To erase press Transfer Method JIEN Delete the Message ER Hang up to send OR Press for options EJ for op MESSAGE ORDER ee care New Messages 1 RECORDING OPTIONS lt 9 EN Program Cascade Level EB Saved Messages EN Enter cascade level number then Replay Enable Disable ER Add 2 TRANSFER METHOD K Enter Personal JEN Erase and Re Record Unannounced Enter Pager ff EN Delivery Options ER Screened Announce Only Enter Time of Day Set Days of Week EEE DELIVERY OPTIONS i Fri Lp MESSAGE OPTIONS Monday Friday ill Private EN All Days 2 m Cancel Unheard Messages Certified EN is E Individual Days 1 7 EJ Recover Deleted Messages Priority 9 Select Message Types 4 Listen 1 Send to Other Mailboxes IE All Messages mi Recover All EN D EN Send and Exit Hang Up Erase All EN Priority Messages
49. f four fast tones and if they have a display phone see the DND message you have selected Your telephone system can have up to 20 different DND messages each of which can be changed by the system administrator installer or programmer Your trainer or sys tem administrator will give you a list of the programmed DND messages For conve nience you should update the following default list DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE 2 01 DO NOT DISTURB 11 OUT OF TOWN TI a 02 LEAVEA MESSAGE 12 OUT OF OFFICE 03 IN MEETING UNTIL 13 OUT UNTIL S 04 IN MEETING 14 WITH A CLIENT 05 ON VACATION TI 15 WITH A GUEST e 06 ON VACATION 16 UNAVAILABLE 07 CALL ME AT 17 IN CONFERENCE 08 AT THE DOCTOR 18 AWAY FROM DESK 09 ONA TRIP 19 GONE HOME 10 ON BREAK 20 OUT TO LUNCH Because the system DND message only uses one line of your display you can enter a second line of text up to 16 characters For example if you select 03 IN MEETING UNTIL as your first line of text you can enter 3 30 as your second line Callers will then see IN MEETING UNTIL 3 30 Axxess Model 8662 Phone User Guide Axxess IP Mode 35 To enable DND 1 Press DND or the DND menu button 2 EITHER Dial the two digit number corresponding to the message you want to use OR Press the SCROLL menu button and PREVIOUS or NEXT or press the Wi high
50. free 14 placing on hold 19 receiving 16 18 receiving non handsfree 16 returning to a held caller 19 waiting for called phone 15 CampOn 15 Canceling call forwarding 23 callback requests 15 messages 28 queue requests 17 reminder messages 37 unheard messages 34 Cascade Levels 46 Changing call screening transfer method 45 directory name 13 fax destination number 45 keymaps 42 message envelope 44 message search order 46 personalgreeting 12 remote access password 61 transfer method 45 voice mail message envelope 44 voice mailbox password 44 volume levels 40 Changing Default Passwords 11 Clearing Reminder Messages 37 Conference Calls 20 Connecting a Headset 26 Creating Station Speed Dial Buttons 50 D Date Time Name and Extension Number 25 Defaults feature buttons 53 feature codes 71 phone 43 reminder message chart 37 Deleting Station Speed Dial Numbers 49 Dial Tones 8 Dialing Options 17 Dialing Speed Dial Numbers 50 Axxess Model 8662 Phone User Guide Axxess IP Mode 75 Dialpad Buttons 3 Direct Station Selection Busy Lamp Field DSS BLF 54 Directories name 13 outside 17 phone 57 using 57 voice mail 59 Disabling account codes 56 automatic call answer 42 background music 41 cascade levels 47 do not disturb 36 group listen feature 27 handsfree 16 18 handsfree answering feature 16 hunt group calls 63 paging 52 record a call 51 system forwarding 24 Disconnecting a Headset 26 Displaying date and
51. ge from your mailbox 30 Axxess Model 8662 Phone User Guide Axxess IP Mode 4 When the message has finished playing you have the following options Press El to replay the message from the beginning Press Zl to reply to the message You have the following options Press Kl to leave a voice mail message for the caller If the caller had a mailbox number it will ask you to verify the destina tion by pressing ES If the number was not associated with a mailbox it will ask you to enter a mailbox number If the message was from an outside caller you cannot leave a voice mail message Press IE to make a return call Your call will be transferred automati cally to the caller s extension or telephone number if available If the extension number is not available you will have the option of leaving a voice mail message If the telephone number is not available you cannot reply to the mes sage Press Kl to forward a copy of the message to another subscriber If you want to include an introduction press Kl If not press IE to forward the message without additional comments Press IE to listen to the previous message Press El to play the introductory message envelope see page 44 for infor mation on envelope options Press D to listen to the next message Press HM to save the new message in your mailbox Press J to delete the message from your mailbox 5 Hang up Axxess Model 8662 P
52. gent Help or Record a Call features If your phone is configured to use peer to peer P2P audio you will not be able to use the Agent Help and Record A Call features when you are on a P2P call To deter mine if your phone is configured to use P2P audio consult your system administrator If I need further assistance how do I get technical support First contact your system administrator 1f you have a question that is not covered in this user guide If you need further assistance contact your local authorized Inter Tel dealer All Inter Tel sales service and support are handled at the local level 70 Axxess Model 8662 Phone User Guide Axxess IP Mode DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes if necessary OUTSIDE LINE ACCESS CODES ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1 208 92001 92208 Automatic Route Selection 92000 Emergency Call 911 Outgoing Call 8 EXTENSION NUMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Phone Extensions 1000 1999 Hunt Groups 2000 2299 Attendant 0 Axxess Model 8662 Phone User Guide Axxess IP Mode 71 m gt a E et e a m GENERAL FEATURE CODES FEATURE NAME FEATURE CODE NEW CODE Account Code Following Calls 391 Account Code
53. h a lamp you can visually monitor the status of the associated extension To assign an extension to a DSS BLF button 1 With the handset in the cradle dial IE EJ EA 2 Press the DSS button s and dial the desired extension number Once programmed you can use your DSS button as follows e You can place an intercom call to the extension that the DSS button is pro grammed for by pressing the button once e You can transfer a call to the extension that the DSS button is programmed for by pressing the button once and hanging up For transferred calls that are forwarded to voice mail you will hear repeating double tones and the display will show DEST FORWARDED TO VOICE MAIL e You can visually monitor the status of the extension The DSS BLF lamps indi cate the status of the extension or feature assigned to the button These indica tions are shown in the table below If the lamp is Then Solidly lit The associated extension is busy or the associated feature is enabled Flashing slowly The extension is in Do Not Disturb Flashing rapidly The extension has a call ringing in Fluttering continuously The extension is causing a STATION OFF HOOK system alarm NOTE For the DSS buttons to work as described above your system administrator must define them as user programmable in Database Programming Z e o 2 e 54 Axxess Model 8662 Phone User Guide Axxess IP Mode PRO
54. he call on hold If necessary repeat this step to place a third call on hold 3 Press the flashing cNF 28 button to join all of the calls together in the con ference CHANGING VOLUME LEVELS Press the Wi high or P low end of the Volume button to change the volume level To save your change EITHER Press both ends of the Volume button at the same time OR Press the middle of the Volume button ACCESSING YOUR VOICE MAILBOX If your MSG button is lit and you have a message from voice mail 1 Lift the handset or press q 2 Press MSGz 3 Enter your personal password and press ES If your MSG l button is not lit access your mailbox as follows 1 Dialthe voice mail extension number You hear the main menu 2 During or after the greeting press EM to identify yourself as a subscriber 3 Enter your mailbox number and your personal password if programmed Then press EJ LISTENING TO VOICE MAIL MESSAGES 1 Access your mailbox as described on page 3 2 Press Kl to listen to your new messages While you are listening to a mes sage you can use the following options Press IE to skip to the end of the recording Press Kll to back up Press El to pause Press any button to continue Press J to skip ahead Press IE to lower the volume Press D to play the message envelope Press KM to raise the volume Press HM to save the new
55. he greeting e Press EM to exit without changing your greeting Hang up 12 Axxess Model 8662 Phone User Guide Axxess IP Mode Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you To change your directory name 1 Access your mailbox as described on page 29 2 Press EM to select the Personal Options Menu oak o Press EM Your current name is played Press Kl to replay your recorded name Press IE to erase and re record your name When you hear a tone record your first and last name then press E Do one of the following e Press EJ again to accept your recorded name e Press Hl to replay your recorded name e Press EM to add to your name e Press Ei to erase and re record your name Hang up Axxess Model 8662 Phone User Guide Axxess IP Mode 13 fa m a zZ Si gt A Es m 5 MAKING AND RECEIVING CALLS Making and receiving calls is the basic purpose of any phone With your phone you can make receive intercom and outside calls and make emergency calls Consult your system administrator and your local Inter Tel servicing company for important information about dialing emergency services from your Model 8662 Phone before you begin using it Intercom Calls Your extension number allows other people to place intercom calls to you without dialing an
56. his publication are the trademarks service marks regis tered marks or registered service marks of their respective owners Inter Tel Axxess and Unified Communicator are registered trademarks of Inter Tel Incorporated PowerSense is a trademark of Red Hawk CDT Incorporated Finding Your Way x z SECTION CONTENTS PAGE gt Melcome een RRP ROAR aS SE E EEN 2 Se About This Guide NEEN ERNEST ER Ev ach cca 2 e About Your Phoe kw wa a KIEREN eee hx mex x SN RN n 3 Feature Button Functions L 4 Liquid Crystal Display and Menu Buttons 5 Message Indicator Lamp 6 Le Power Requirements EE 6 About Voice Mail 7 Software Compatibility llle 7 What You See and Heart 8 Axxess Model 8662 Phone User Guide Axxess IP Mode 1 WELCOME Your new Model 8662 Phone provides access to several features each of which is described in this guide The About This Guide section below lists the different sec tions in this user guide and describes the type of information you can find there If you need to access information quickly refer to the Quick Reference Guide attached to the front of this guide You can also tear out the pocket guide to keep as a handy reference for features you are likely to use while away from the office Remote Fea ture Access and Voice Mail gt L E DE 2 O gt o e L ABOUT THIS GUIDE This guide contains instructions for using the Model 8662
57. hone User Guide Axxess IP Mode 31 Q m a zZ 2 gt A Es m 5 e LU lt Ka o E LU Undeleting Messages If you accidently delete a voice mail message you can retrieve it within a specific time frame programmed by your system administrator Any retrieved messages are then restored to your saved message queue Messages that are not undeleted within the programmed time up to 24 hours are automatically erased To recover deleted messages 1 Access your mailbox as described on page 29 2 Press JIB for Message Options 3 Press EM to access undelete options Your options are e Press Kl to listen to your deleted messages and choose which ones to delete or recover After each message you can Press H to replay the message Press EM to reply to the message Press IE to forward the message to another mailbox Press IE to listen to the previous message Press Ell to play the message envelope Press D to listen to the next message Press J to recover the message Press Ell to purge the message from your mailbox e Press Ell to recover all of your deleted messages and store them as saved messages e Press Ef to erase all of your deleted messages 4 Hang up 32 Axxess Model 8662 Phone User Guide Axxess IP Mode Sending Messages To send a message 1 Access your mailbox as described on page 29 Press E Dial the desired mailbox number or gro
58. ial System Speed Dial numbers 1 Press SYS SPDL or dial KB IE EE 2 Dial the location code 000 999 for the desired number 3 Press EM or the ACCEPT menu button to dial the displayed number Z e o gt e 50 Axxess Model 8662 Phone User Guide Axxess IP Mode USING RECORD A CALL NOTE This feature is not supported on peer to peer P2P calls Ask your system administrator if your phone is configured to use P2P audio If your telephone system is equipped with a Voice Processor voice mail you may have access to the Record A Call feature If so you can record an ongoing call as a mailbox message You can then retrieve the message just as you would any other mailbox message To use the Record A Call feature while on a call 1 EITHER Press oo and dial g E OR Press the RECORD A CALL menu button 2 If required dial the desired mailbox number Your phone may be programmed to select the mailbox or you may be required to dial it You hear a confirmation tone when the Record A Call feature is activated To turn off Record A Call e EITHER Press oo and dial ER E e OR Press the CANCEL RECORDING menu button e OR Hang up z e Z e Z Axxess Model 8662 Phone User Guide Axxess IP Mode 51 PAGING The Paging feature allows you to make an announcement through phone speakers or external speakers if your system is equipped with external paging equipment To p
59. ion Number You can temporarily display the system date and time your username and your extension number at any time a m a zZ Si gt A Es m 5 To show the date and time display while on a call in DND etc Press oo and dial EB Il KJ Outside Party s Name Number If you are currently connected to an outside caller with Caller ID you can toggle between displaying the caller s name and number To show the outside party s name Press Oo and dial ER NOTE If there is no outside party name available the display shows CANNOT ACCESS FEATURE Axxess Model 8662 Phone User Guide Axxess IP Mode 25 e LU lt Ka o E LL USING A HEADSET With an electret headset you can talk on the phone handsfree without using your speaker and microphone NOTE If your headset has a power saver mode make sure the system administrator has the Headset Connect Tone flag enabled in the telephone system If this flag is not enabled you may miss the first few seconds of incoming calls To connect a headset 1 Insert the headset plug into the headset jack 2 With the handset in the cradle dial EN EE E Headset On feature code or dial Headset On Off feature code The display shows HEADSET MODE ON NOTE If using a headset press K to connect and disconnect calls To disconnect a headset 1 Unplug the headset cord from the headset jack 2 With the hand
60. ish a conference call with up to three intercom and or outside parties four including you To place a conference call 1 While on the first call press CNF or the CNF menu button to put the call on hold 2 Place another intercom or outside call Press cNF 20 or the CNF menu button to place the call on hold If necessary repeat this step to place one more call on hold Press ONE 2 or the CONNECT TO CONFERENCE menu button to join all of the calls together in the conference During the conference call you can do the following To place the conference on hold Press the HOLD menu button This places the conference on hold without disconnecting the parties To return to the conference press _CNF ii To drop out of the conference Press CNF 8 and hang up This removes your phone from the conference but leaves the other parties connected To add additional parties to the conference a Press the ADD PARTY menu button This leaves the conference parties con nected b Place a call to the party to be added to the conference c EITHER Press CNF 2 twice OR Press L CNF 2 once and then press CONNECT TO CONFERENCE You and the new party are added to the conference To end the conference and place all parties on individual hold Press cNF Sj and then press to place all of the parties on individual hold You can then speak
61. lect an outside line first CAUTION If using an IP phone consult your system administrator and your local Inter Tel servicing company for important information about dialing emergency services from your phone before you begin using it O Inter Tel Inc October 2003 printed in US Part no 835 2616 3 ANSWERING AN OUTSIDE CALL EITHER Lift the handset OR Press ANSWER OR Press the flashing button REDIALING AN OUTSIDE NUMBER Select a line Then press REDIAL or dial Ej IE KJ The number is automatically dialed PLACING A CALL ON HOLD Press Hold and hang up or place another call To return to the call lift the handset Then press amp or the flashing button RESPONDING TO A WAITING CALL If you hear a call waiting tone through your handset and or you see a flashing lamp end your current call or place it on hold Then press ANSWER LI or the flashing button PAGING 1 Lift the handset and press PAGE or dial Kal 2 Dial the desired zone number 0 9 3 After the tone make your announcement and hang up PICKING UP A CALL FROM ANOTHER EXTENSION 1 Lift the handset and dial EJ 2 Dialthe extension number where the call is ringing or holding TRANSFERRING A CALL TO ANOTHER EXTENSION 1 Press TRANSFER or XFR TL 2 Dial the desired extension number 3 Wait for an answer announce the call and then hang up If the nu
62. mber is busy there is no answer or the transfer is refused press LI or the flashing button to return to the caller TRANSFERRING A CALL TO VOICE MAIL 1 Press TRANSFER or XFR TL 2 Dialthe voice mail extension number 3 EITHER Dial the desired mailbox number and then hang up OR Hang up to send the call to the voice mail menu so that the caller can enter the mailbox number TRANSFERRING A CALL TO AN OUTSIDE NUMBER 1 Press TRANSFER Or XFR I and select an outside line 2 Dial the desired telephone number 3 Wait for an answer announce the call and then hang up If the number is busy there is no answer or the transfer is refused press LI or the flashing button to return to the caller FORWARDING CALLS 1 Press FWD jj Six line display model users must then select a menu button 2 Do one of the following To forward to an outside telephone number Select an outside line and dial a telephone number To forward to an extension number Dial the extension number To forward to your voice mailbox Dial the voice mail extension CANCELING CALL FORWARD Press FWD gj Six line display model users must then press the FWD OFF menu button PLACING CONFERENCE CALLS 1 While on the first call press ONE DL The call is now on hold 2 Place an intercom or outside call then press the flashing CNF 2 button to place t
63. message in your mailbox Press to delete the message from your mailbox 3 When the message has finished playing you have the following options Press El to replay the message from the beginning Press El to reply to the message or make a return call if enabled Press KM to forward a copy of the message to another subscriber Press IE to listen to the previous message Press Kl to play the introductory message envelope Press D to listen to the next message Press J to save the new message in your mailbox Press ER to delete the message from your mailbox SENDING VOICE MAIL MESSAGES oak WN gt Access your mailbox as described on page 3 Press IE Dial the mailbox number where vou want to leave the message Press IE to accept the subscriber s name Record your message after the tone When finished hang up or press El and listen for more options epinB Jasn y 3jnsuoo euoud JNOA oj ojioeds sepoo alima QNV WALSAS 3NOHd 4S3002 20N1V34 SNOILdO TIVIN 39IOA 1 I i 1 1 1 t JO jsi 104 euoud noh oj Ajdde jou Aew sepoo eJmeej SWOS d 1 1 1 Bury o J9JSUEJL She USEJOOH geg soBessow BUIAB9J i nou oL tegen are waishg ploH see 1 1 u ym pue seBesseui bulked Joye sobes i deuten youms oe IENPJAPUI pioH oer 1x3 pue Sau 0j Buiu
64. ndo Bulmo oy SU SABU noA p suoyng wesBoig 76 sseooy uooJeju oneulo v Lee i pue 9SE14 Adog e pemo PJEMJO4 dbis Ei sseJd pue psomssed Jno 19JU4 eoe dex e oueM 2ed SZE paley dieu jueby og aBessoy eBesseN Jequunu xoqjlew Jno Jojue pue Ea SS ld e 1 abeq 4 jsenbox det jueby Sze i 4nOA 0 ppy au 0 Ajdoq osneg rd Jequinu uoisugjxe ew 3910A aU eI L SII GUMS E Wet GOV Gd abessoyy abessoy j i i jugs Bessey 79 Tou 6o711U96v gov geg i ino ejd y su Aejdoy dn yoeg L XOQJIEW 89I0A ANOA SS999P OJ f euoug uo Bs eoueo eDessa 89 110 Go7 weby Gov Zz OSW 9NIAY31 SAVId 9SW 4314v oswoLoninzisi a 1 d 1 TIVIN 2910A ONISN ENEE SE i sobessow Bui ee u ym pue seDesseu n eDesseW coc Jeuondo epoojunooovy Oe a 6 K d 6 t 6 goejdayaaoway dno juny pze SIIEO Iy 9poo 1unooov L6E 1 ul el Jaye sebessow 0 Ulu9 sI USUM esn ading 34n1v34 TYN 39IOA ANYN JNV 3a090 3awvNsuniva4 Lage i ued no suondo 9U jo AJEWLUNS e si MoJeg 1 1 1 dn Buey pue seau c EE ssoud pue uon HE i ERGER HONN OL 1NO oz IVA NOT 0L an 10 UIEBE pJOMSSEA mou 9y Jeu p PJEMIOJ JJE9 JJO uin OL 3WOH 3NO9 6L dil V NO 60 EEA ssod pue puomssed mou au Jo E dn Buey e ASIA WOU AYMY mem SOOLOOG IHL IV Ke0 EJ 55940 pue piomssed jueuno 1noA Je z Jequinu euoud 3ON3H3JNOO MI LL 1Y AW TIVO 20 EAS 9 9 9PISJNO ue Aq POMOJJOJ epoo sseooe 3
65. nge the assigned language for your phone Dial K EE to change between your system s primary and secondary languages as desired Your display shows the current language Returning to Default Operation You can return your phone to default levels at any time This feature returns volume to default levels cancels DND manual call forwarding background music and queue requests and restores handsfree mode pages hunt group calls and system forward ing all at once z e Z e Z To return your phone to default Dial EB E EB NOTE See page 40 for instructions on changing volume levels Axxess Model 8662 Phone User Guide Axxess IP Mode 43 Voice Mail Options Your voice mailbox contains personal options to allow you to customize voice mail functions However before you change your voice mail options you must first initial ize your mailbox see page 11 Changing Your Mailbox Password Your password prevents unauthorized access to your mailbox To change your password 1 Access your mailbox as described on page 29 2 Press Kl to select the Personal Options Menu 3 Press IE 4 Ifyou want to have a password enter a new password using up to 12 digits If you do not want to use a password skip this step EA Press IE Voice mail plays back your password if you entered one 6 Press IE to accept the password as entered or press to erase and re enter your password 7 Hang up Cha
66. nging the Voice Mail Message Envelope When you receive a voice mail message voice mail plays the message in an envelope that can include the time and date the message was left the source of the message and or the message length By default the envelope contains all of this information but you can change your envelope as described below To change your message envelope 1 Access your mailbox as described on page 29 2 Press EM to select the Personal Options Menu 3 Press EM to select the Message Envelope Options Menu You can then do any of the following Z e o 2 e e Press to enable or disable the time date option e Press Zl to enable or disable the message source option e Press EJ to enable or disable the message length option e Press Ki to enable all options and return to the Personal Options Menu e Press KB to disable the entire envelope and return to the Personal Options Menu e Press EJ or to return to the Personal Options Menu 4 Hang up 44 Axxess Model 8662 Phone User Guide Axxess IP Mode Changing the Call Screening Transfer Method NOTE The Call Screening feature is available only if it is enabled for your mailbox ask your system administrator Depending on the transfer method you select transferred calls from voice mail may be unannounced as usual or one of the following may occur e Announce Only Calls Before voice mail transfers a call to you a promp
67. ntil you see FLASH OR Press oo and dial ol PROGRAMMING YOUR FEATURE BUTTONS Depending on how your system is programmed some of your feature buttons may be user programmable If so you can program them with any of the feature codes listed in the back of this user guide or with extension numbers In addition you can combine the feature button and Station Speed Dial functions to program a feature but ton to dial an outside number NOTE You cannot program secondary extension buttons as feature buttons see Pro gramming Secondary Extension Buttons on page 55 To program a user programmable feature button 1 With the handset in the cradle dial ER EA 2 Press the feature button you want to program 3 Dial the feature code or extension number you want to store under that button Refer to page 71 for default feature codes To return all feature buttons to their original default values With the handset in the cradle dial EN IE E To display the current feature button values 1 With the handset in the cradle dial ER KA 2 Press the feature button s you want displayed 3 Press LI to hang up e z o e Z Axxess Model 8662 Phone User Guide Axxess IP Mode 53 PROGRAMMING DIRECT STATION SELECTION BUTTONS A button programmed as a Direct Station Selection Busy Lamp Field DSS BLF but ton provides a way to dial the associated extension with one touch In addition if the button is equipped wit
68. o end a call Axxess Model 8662 Phone User Guide Axxess IP Mode SECTION CONTENTS PAGE Introduction i og e 8 ala re RR Xx Dore m Rs 10 Adjusting Your Phone s Viewing Angle lees 10 Adjusting Your Phone s LCD Contraet eee 10 Setting Up Voice Mail 11 Initializing Your Mailbox see BRA 11 Recording Your Personal Greetings llle 12 Recording Your Voice Mail Directory Name 13 Making and Receiving Calls cc eee eee eee ee eee 14 Intercom Calls d a eee oe a eae eee eat eee 14 Outside Calls rrer Tieren hd ede id ea Re ach rt rns 17 i Emergency Cales 18 H Call Waiting sm NEE EE EE dE EE RE p ROS ees 18 im Placing Calls On Hold 19 5 Placing Conference Calls lees 20 Ri Transferring Calls icu cst x eR Rx Ea p XA BE RUNE ean 21 a To Another Extension scsi sse eee 21 To Voice Mail Gece ee mi de eed Re eee ne eee RR Rd dx 21 ar To an Outside Number 21 ILU Using Reverse Transfer 22 Forwarding Cales 23 Manual Call Forwarding L 23 Automatic System Forwarding 0 0 cee eee eee 24 Redirect Calls ox phat ae dees Gee x pe Pee EE EE 24 Redialing a Number 0 00 e cece eee eee n 25 Displaying Information on Your Phone 25 Date Time Name and Extension Number 25 Outside Partys Name Number LL 25 Usinga Headset 5 ieee eet eine ede Rr eee 26 Using the Speaker and Microphone 27 Mute Button i nu b
69. o scroll up Or you can use the PREVIOUS or NEXT menu but tons Axxess Model 8662 Phone User Guide Axxess IP Mode 69 m gt a z et e a m Lu ra e o z z E lt m Q8 A8 Q9 A9 Q10 A10 Q11 A11 Q12 A12 Why can t I program a Station Speed Dial number to the button I want It keeps say ing that the button is non programmable Your system administrator has programmed that button as a non programmable but ton Because you cannot override system programming from your phone you must choose another button Why can t I use one of the features described in this guide There are a few reasons why you might not be able to access the feature Some possi ble reasons include e Your system administrator may not have enabled the feature for your phone e Your system administrator may have programmed your phone to block the fea ture Why don t the local phone company star codes i e 82 69 etc work when I press OUTGOING or use the Outgoing Call feature code EJ by default to call an outside number Rather than pressing OUTGOING or JE to access an outside line you must dial a Select Line Group number before you can use the star codes For example if your system is using the default Select Line Group numbers dial 92001 to access that line Once you have dial tone you can dial the star code and the number Why can t I use the A
70. o voice mail options 7 Hang up Axxess Model 8662 Phone User Guide Axxess IP Mode 33 e LU lt Ka o lt E E LU o Canceling Unheard Messages You can cancel unretrieved messages that you have sent to individuals but not mes sages that you sent to group lists To cancel unheard messages 1 2 3 4 6 Access your mailbox as described on page 29 While listening to the voice mail main menu press El for Message Options Press EB When prompted enter the number of the mailbox containing the unheard mes sage Press IE to confirm the mailbox you are selecting Voice mail will tell you how many messages you have waiting at the mailbox and play them for you After each message you can e Press Hl to replay the message e Press KZ to add to the message e Press E to forward the message to another mailbox e Press KZ to listen to the previous message e Press E to play the message envelope e Press Gl to listen to the next message e Press to save the message in your mailbox e Press KB to delete the message Hang up 34 Axxess Model 8662 Phone User Guide Axxess IP Mode USING Do NoT DISTURB MODE If you are away from your desk or if you do not want to be disturbed you can use the DND feature This halts all pages and calls to your phone except queue callbacks recalls and direct ring in calls When other users call your phone they hear a repeat ing signal o
71. of the OR Press following methods instead of pressing ANSWER e Press the flashing ANSWER e Press d Instead of answering a ringing call you can redirect it by pressing one of the fol lowing menu buttons e SEND TO V MAIL Sends the call directly to your voice mailbox You will not see this option if you do not have a mailbox e SEND TO DEST Redirects the call to the intercom or outside number that you entered See page 24 for more information about the Redirect Call feature Emergency Calls With the telephone system you do not have to access an outside line press OUTGOING CALLES button if you have one to dial an emergency number To make an emergency call Dial EB EE EF A call is automatically placed to the preset emergency number Consult your system administrator and your local Inter Tel servicing company for important information about dialing emergency services from your Model 8662 Phone before you begin using it Call Waiting If you receive a call while you are already on another call you will hear a call wait ing tone and the IC or CALLES To respond to a waiting call button will flash End your current call place it on hold and or use one of the following menu buttons e ANSWER Answers the ringing call If you did not place the current call on hold it is disconnected e SEND TO V MAIL S
72. r telephone system is configured you may need to press this button before you dial a feature code Consult your system administrator if you have questions about how your system is configured 4 Axxess Model 8662 Phone User Guide Axxess IP Mode Liquid Crystal Display and Menu Buttons In addition to the various feature buttons your phone contains an LCD with six differ ent lines The top two lines show call information and messages the remaining four lines display a menu which changes according to the feature you are using To select an option press the menu button closest to it If there is only one option on a line such as DO NOT DISTURB you can press the button on either side DISPLAY WITH SIX MENU 16 CHARACTER SELECTION LINES BUTTONS an z z Z 0 lt e c 2 2 Because the display can only support 16 characters you may see a few abbreviations The most commonly used abbreviations are provided in the table below ACCT CODE Account Code CNF Conference DEST Destination DIR Directory DND Do Not Disturb EXT Extension MSG Message RCL Recall SPKR Speaker SPKRPHN Speakerphone STN SPD Station Speed Dial SYS SPD System Speed Dial TFR Transfer TG Trunk Group a group of outside lines TRNK Trunk an outside line Axxess Model 8662 Phone User Guide Axxess IP Mode 5 Message Indicator Lamp The message indicator lamp located at
73. r the message center to answer See page 30 for more message options NOTE This option is only available if the called phone has a voice mailbox e To camp onto a busy extension Stay on the line and wait for the phone to become available Do not hang up After the system timer expires you hear music until the phone is available NOTE You cannot camp on to a phone if it is in DND mode e To request a callback queue on to the phone Press Kl and hang up When the phone is available your phone rings To cancel the queue request before the call back press Ell Axxess Model 8662 Phone User Guide Axxess IP Mode 15 fa m a zZ Si gt A Es m 5 e LU lt i Ka o m E LL Receiving Intercom Calls Your phone can receive both intercom and non handsfree intercom calls If the hands free feature is enabled on your phone intercom calls are automatically answered Non handsfree intercom calls see page 14 override the handsfree option If your handsfree feature is disabled or if you receive a non handsfree intercom call you must pick up the handset or press a button to answer the call To enable or disable your phone s handsfree answering feature With the handset in the cradle dial EB E To receive an intercom call If the handsfree feature is enabled the call is automatically answered If the handsfree feature is disabled either press LI to an
74. r the tone you want you can do any of the following e EITHER Press EM e OR Press the ACCEPT menu button e OR Press i e OR Lift and replace the handset Enabling Background Music If your telephone system 1s equipped with a music source you can listen to music through your speaker To enable or disable background music Dial El KB EB z e S z o e z Axxess Model 8662 Phone User Guide Axxess IP Mode 41 Z e o 2 e Changing Keymaps Keymaps identify where feature buttons appear on your phone While all phones are programmed with a standard keymap some phones have alternate keymaps ask your system administrator If you have an alternate keymap you can switch between the keymaps by dialing a specific feature code To switch between keymaps when your phone is idle With the handset in the cradle dial ER EE To switch between keymaps during a call Press Oo and dial EB EJ Enabling Automatic Call Answer The Automatic Call Answer feature determines whether or not you are automatically connected to a caller when you lift the handset or press If this feature is enabled you are automatically connected when you go off hook If it is disabled you must first lift the handset or press m and then press the flashing button To enable disable this feature for ringing outside calls With the handset in the cradle dial ga o To enable disable this feature for ringing non handsfree inte
75. rcom calls With the handset in the cradle dial Ka ER 42 Axxess Model 8662 Phone User Guide Axxess IP Mode Changing the Language When your phone system is installed the system administrator can choose two of four different languages American English British English Japanese or Spanish as the primary and secondary languages You can then change the display and voice mail prompts on your phone by toggling between the primary and secondary languages For example if the system s primary language is American English and your phone is programmed for the primary language all displays appear in American English and your voice mail prompts are played in American English unless changed as out lined below If the secondary language is Japanese and your phone is programmed for the secondary language all displays appear in Japanese Katakana characters and your voice mail prompts are played in Japanese NOTE You can only use the secondary language voice mail prompts if they are loaded on the system By default all phones are set for the primary language See your system administrator to determine which languages are programmed for your phone system You can also program messages using English Spanish or Japanese characters or a combination of both see page 58 for a list of characters In displayed lists such as directories the English Spanish characters are alphabetized before the Japanese char acters To cha
76. rect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer Call Pick Up 4 Review Buttons 396 Ring Intercom Always On Off 377 Ring Tone Selection 398 Routing Off 304 Station Speed Dial 382 Station Speed Dial Programming 383 System Forward Enable 352 System Forward Disable 353 System Forward On Off 354 System Speed Dial 381 Switch Keymap 399 Transfer To Hold 346 Transfer To Ring 345 e m gt Fa z et e a m Axxess Model 8662 Phone User Guide Axxess IP Mode T3 NOTES LLI G je o Z Y lt LLI E T4 Axxess Model 8662 Phone User Guide Axxess IP Mode A Abbreviations 5 About This Guide 2 About Voice Mail 8 About Your Phone 3 Accessing Your Mailbox 29 Accessing Your Phone 61 Account Codes 56 ACD Agent Wrap Up Period 65 ACD Hunt Groups 63 Adding Parties toa Conference 20 Adjusting Your Phone s LCD Contrast 10 Administrators 68 Agent Help 62 Agent IDs 63 Alternate cascade 46 greeting 12 Assigning Secondarv Extension Buttons 55 Automatic Call Answer 42 Automatic Svstem Forwarding 24 B Background Music 41 Buttons dialpad 3 Direct Station Selection 54 feature 3 53 LCD menu 5 message 28 mute 20 secondarv extension 55 special 4 C Call Pickup Reverse Transfer 22 Call Waiting 18 Callbacks 15 Calls ending ACD 65 making 14 17 making conference 20 picking up reverse transferring 22 placing a non hands
77. ress the SEND TO V MAIL menu button or to send the call to voice mail e Press the FORWARD menu button or KJ and then enter the extension number to forward the call to another extension e Press the REFUSE menu button or to refuse the call USING THE DIRECTORIES With directories you can use your phone dialpad to find names numbers and fea tures You can then use the directory information to make calls access features or leave voice mail messages Phone Directory The phone directory contains a list of the extension numbers system speed dial num bers feature codes and their associated names To search for an item you can enter the full or partial name The system will then find the closest match Once the correct match is displayed on your phone you can dial the number or press a button to access that extension or feature e Z e Z Axxess Model 8662 Phone User Guide Axxess IP Mode 57 To perform a directory search using your dialpad buttons 1 If your phone is idle press the DIRECTORY menu button then press the menu button for the desired directory IC DIRECTORY OUTSIDE DIR or FEATURE DIR If placing a call choose between OUTSIDE DIR and IC DIRECTORY 2 Enter letters or numbers up to 10 characters as described below e Remain in alphanumeric mode Message button and lamp lit Press the dial pad buttons to enter the desired characters Note that letters correspond to the letters prin
78. revent announcements from transmitting through every phone in the system this fea ture uses page zones Each zone contains a different combination of extensions and external paging equipment and is programmed by your system administrator Ask your trainer or system administrator how the zones are programmed and list them below for your convenience 0 5 6 2 T 3 8 4 9 NOTE The Model 8662 Phone has a PAGE I button which may be programmed to access a specific page zone If you do not know which page zone is programmed for this button ask your system administrator Enabling Paging You can enable or disable page receiving for your phone by using the Page Remove Replace feature code If your phone is assigned to more than one page zone all zones are removed or replaced at once you cannot turn off individual zones To turn paging on and off for your phone Dial EB EJ IE Making Pages To make pages 1 Press PAGE or dial Kal 2 Dialthe desired zone number 0 9 3 After the tone make your announcement and hang up Z e o 2 e 52 Axxess Model 8662 Phone User Guide Axxess IP Mode PERFORMING A HOOKFLASH DURING A CALL Certain telephone service companies may require a timed hookflash a quick hang up and release To generate a hookflash while using a line EITHER Press the FLASH menu button If the FLASH menu button is not visible press MORE u
79. set in the cradle dial EB KJ Headset Off feature code or dial Headset On Off feature code The display shows HEADSET MODE OFF NOTE If you have both a headset and a handset connected to your phone and you are using the headset you can quickly transfer audio to the handset by lifting the hand set from the cradle Press d to transfer the call back to the headset before replacing the handset in the cradle 26 Axxess Model 8662 Phone User Guide Axxess IP Mode USING THE SPEAKER AND MICROPHONE If you are not using a headset you can talk handsfree using your speaker and micro phone The microphone has a mute feature which when enabled allows you to hear the other party but they cannot hear you This does not put the party on hold You can also use the speakerphone for on hook dialing call monitoring and background music Mute Button To mute the microphone Press MUTE or the MUTE menu button To turn the mute feature off Press MUTE M or the UNMUTE menu button Group Listen Using the Speaker With the Group Listen feature you can transmit a conversation over the speaker while you use the handset or headset to continue speaking This allows other people to hear the caller while the caller can only hear you a m a zZ Si gt A m 5 NOTE You cannot use this feature on a handsfree call You must be on a call using the handset or a headset before entering the f
80. ssages and extension numbers e Voice Mail Administrator Performs tasks associated with the voice mail sys tem including Recording a broadcast message that is sent to all mailboxes at once Performing mailbox maintenance such as changing your password Customizing voice mail prompts NOTE Because the telephone system is very flexible and programmable the proce dures for using the features might vary slightly from the descriptions in this guide If so your trainer or system administrator can tell you how your system differs and how to use the features If you are a system administrator or if you need additional information not available in this guide refer to the Administrator s Guide part number 550 8001 Mm ra e o z z E lt m 68 Axxess Model 8662 Phone User Guide Axxess IP Mode FREQUENTLY ASKED QUESTIONS FAQs Q1 A1 Q2 Q3 A3 Q4 A4 Q5 A5 Q6 A6 Q7 A7 This section includes some of the most frequently asked questions If you have prob lems with your phone or voice mailbox refer to this section before you contact your system administrator or your local Inter Tel dealer How do I program System Speed Dial numbers Only your system administrator can program System Speed Dial numbers You can however program up to ten Station Speed Dial numbers see page 48 How do I change the time and date on my phone Only your system administra
81. swer or lift the handset for pri VACV To receive a non handsfree intercom call EITHER Press LI orjic aj to answer OR Lift the handset for privacy NOTE You must lift the handset if the caller has the Ring Intercom Always feature 377 enabled Instead of answering a ringing call you can redirect it by pressing one of the fol lowing menu buttons e SEND TO V MAIL Sends the call directly to your voice mailbox You will not see this option if you do not have a mailbox e IC CALL TO DND Places your phone in DND mode and blocks the call See page 35 for more information about DND mode e SEND TO DEST Redirects the call to the intercom or outside number that you enter See page 24 for more information about the Redirect Call feature 16 Axxess Model 8662 Phone User Guide Axxess IP Mode Outside Calls With outside calls you can talk to people who aren t members of your phone system When you make an outside call however you must dial any area codes or long dis tance digits that your telephone company requires Placing Outside Calls To place an outside call 1 With or without the handset lifted press OUTGOING or the OUTGOING menu button 2 Dial the desired number NOTE If you see a request for an account code and hear a single beep you must dial an account code before you can place your call see page 56 Depending on how your system is programmed you ma
82. t asks the caller to record his or her name When you answer you hear You have a call from caller name e Screened Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name You can choose whether or not to accept the call see page 57 To change your transfer method if allowed 1 Access your mailbox as described on page 29 2 Press Kl to select the Personal Options Menu 3 Press ER for More Options 4 Press EM The system tells you what your current transfer method is You can then select the desired transfer method as follows e Press Hl to select unannounced transfers e Press E to select screened transfers e Press Ef to select announce only transfers e Press B to return to the Personal Options Menu without making changes 5 Hang up Programming a Fax Destination With the Inter Tel Voice Processor callers can use your mailbox to send you a fax To use this feature you must specify the destination fax number e Z e Z To change your fax destination number 1 Access your mailbox as described on page 29 Press EJ to select the Personal Options Menu Press Kl for More Options Press KB Enter the number of your fax destination followed by ES EITHER Press EM to accept the number OR Press to erase and re enter the number 9 ov A QN 7 Hang up Axxess Mo
83. t call rings at the Agent Help Extension the supervisor can choose to join the call or reject the request If the Agent Help Extension is a digital phone the phone s microphone is automati cally muted so that the supervisor cannot be heard unless he or she presses MUTE f If the Agent Help Extension is a single line phone however the supervisor can be heard as soon as the conference is established In either case the supervisor can hear all other parties on the call To use the Agent Help feature while on a call 1 Press Co and dial E E vou hear repeating tones the Agent Help feature is not available at your phone you already have four parties in your call not enough system circuits are currently available or the Agent Help Extension is in DND 2 Dial the Agent Help Extension number if required Your phone may be pro grammed to automatically dial the number or you may be required to dial it If the Agent Help Extension accepts the call you hear the Agent Help tone if it is enabled and the supervisor can monitor or join your call If the Agent Help Extension rejects the call you hear a confirmation tone and the display shows AGENT HELP REJECTED To respond to an Agent Help request at a display phone When you receive an Agent Help request your display shows name REQUESTS HELP You can do one of the following e To accept the call Answer as usual Your microphone is muted and you cannot be heard by either
84. ted on dialpad buttons 2 9 The number of times a button is pressed determines which character is entered For example 77776444844 would enter SMITH When adjoining characters are located under the same button press L FWD once to advance to the next character For exam ple 5666 FWD II 66337777 would enter JONES Press FWD DI once to advance and twice to leave a space Press MUTE to backspace e Change to numeric mode Message button and lamp unlit Press the dialpad buttons to enter an extension number Press MUTE to backspace 3 Press the SEARCH menu button to begin the search f desired you can use the PREVIOUS and NEXT menu buttons or the high low end of the Volume button to move alphabetically through the directory 4 Press the CALL for IC or OUTSIDE DIRECTORIES or ACCEPT for FEA TURE DIR menu button to dial a number or feature code while it is displayed NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 6 7 8 9 10 11 z ENGLISH CHARACTERS JAPANESE CHARACTERS e 1 A 1 A l U E O a O 2 A B C f 2 KA KI KU KE KO i z 3 D E F 3 SA SHI SU SE so u 2 4 G H l 4 TA CHI TSU WE TO e 5 J K t or7 5 NA N NU NE NOT of 6 M N O N or 6 HA HI FU HE HO tsu 7 P Q R S 7 MA MI MU ME MO ya 8 T U V 8 YA YU YO yu 9 Ww X Y Z 9 RA RI RU RE RO yo 0 i 0 WA wo N pa ba long
85. the top right hand corner of the phone shows the same indications as the MSG D button This indicator flashes whenever there is a waiting message Power Requirements The Model 8662 Phone requires either an individual power supply unit or a central ized power source to power the phone Check with your system administrator about the specific power requirements for your phone gt L E DE 2 e gt o e zi L Before connecting a power supplv unit make sure it is compatible with vour phone The following individual power supplv units are compatible with the Model 8662 Phone e Inter Tel Power Supply Unit Part Number 806 1114 e Red Hawk Single Port PowerSense Part Number 901 0407 e An industry standard IEEE 802 3 Power Supply Unit It is recommended that you plug your phone s individual power supply unit into an Uninterruptible Power Supply UPS If your phone s power supply unit is not plugged into a UPS and the power fails the current phone call will be dropped NOTE Contact your system administrator to order a new power supply unit for your phone Your system may be configured to use a centralized power source power over Ether net rather than an individual power supply unit Your system administrator will explain how to connect your phone to the centralized power source If your phone uses power over Ethernet do not connect an individual power supply unit to the phone 6 Axxess Mo
86. ton press FWD I once to advance to the next character For example 66 FWD 6667776 would enter NORM Note that letters correspond to the letters printed on dialpad buttons 2 9 Press FWD twice to leave a space Press MUTE if you need to backspace e Press the ACCEPT menu button to save the name Dial the extension number or telephone number to be stored as described below e Numeric mode Message button and lamp unlit Enter the number Press EM for a hyphen for a colon FWD to leave a space or MUTE to backspace If your number includes an asterisk pound hookflash or pause use the menu buttons to enter the special character e Press the ACCEPT menu button on the display to save the number TIP To dial outside telephone numbers without first selecting an outgoing line enter the Outgoing Call access code default is Ell before the outside telephone number To erase a Station Speed Dial name and or number 1 2 oa rw With the handset in the cradle dial IE E EJ Dial the desired location code 0 9 or press the desired Station Speed Dial but ton Press MUTE repeatedly until the name is erased Press IE or the ACCEPT menu button to continue Press MUTE repeatedly until the number is erased Press EJ or the ACCEPT menu button to exit Axxess Model 8662 Phone User Guide
87. tor can change the time and date Please contact your system administrator if you notice that the date and time are incorrect How can I retrieve messages if I don t know the password for my voice mail Try using your extension number which is your default password Or maybe you don t have a password in which case pressing IE is all you need to do If these options don t work contact your system administrator who can change or erase the password for you You can then retrieve your messages and reset the password if desired see page 44 Why can t I retrieve deleted messages Voice mail may have erased your message After a programmed amount of time has lapsed up to 24 hours voice mail automatically erases all deleted messages see page 32 If you attempted to undelete a voice mail within this time frame but you were still unsuccessful your voice mail system may not have sufficient space pro grammed to store deleted messages How can I set the number of rings that are allowed before the call is sent to voice mail Only your system administrator can change the number of rings that are allowed before the call is forwarded to voice mail How can I change the name displayed on my phone Only your system administrator can change the usernames assigned to extensions How do I scroll through options on the display screen Press the Wi low end of the Volume button to scroll down or the iil high end of the Volume button t
88. ude changing volume levels enabling back ground music selecting a ring tone and others Changing Volume Levels The phone has eight volume settings handset intercom handset outside call speaker phone intercom speakerphone outside call background music ringing handset inter com dial tone and speakerphone intercom dial tone NOTE To change each of these levels you must be using that feature For example if you want to change the speakerphone level for an intercom call you must be on a handsfree intercom call To change a volume level Press Wi the high end of the Volume button to increase the volume Press Q the low end of the Volume button to decrease the volume To save your change EITHER Press both ends of the Volume button OR Press the middle of the Volume button Z e o 2 e 40 Axxess Model 8662 Phone User Guide Axxess IP Mode Selecting a Ring Tone The ability to change your ring tone is helpful in close quartered environments If your ring tone is unique you can quickly identify when a call is ringing on your phone To select the type of ring tone for your phone 1 With the handset in the cradle dial IE EJ EJ 2 Do one of the following to select your ring tone e EITHER Press Ell or the RINGER OFF menu button for no ringing e OR Press the PREVIOUS or NEXT menu button to scroll to the desired tone e OR Dial 1 9 to select a specific tone 3 When you hea
89. up list number Press IE to accept the subscriber s name ak WN Record your message after the tone While recording you have the following options e Press KZ to pause while recording Then press any button to continue e Press to erase and re record your message 6 When finished recording hang up or press EM to access the following options e Press EM to send the message and return to the voice mail options e Press Hl to replay your message e Press EM to add to your message e Press Kl to erase and re record your message e Press J to use the special delivery options You can then use one or more of the following options a m a zZ Si gt A Es m 5 Press Kl to mark the message private This prevents the recipient from forwarding it to other subscribers Press KM to mark the message certified When the recipient listens to the message you will receive a receipt notice Press to mark the message priority This will place your message ahead of all other waiting messages in the receiving mailbox Press EJ to cancel delivery options Press EM to deliver the message If you want to mark the message certi fied private and or priority you must do so before completing this step You may choose either of the following options Press EB and enter another mailbox number to send the message to another destination Press B to exit and return t
90. where you can be reached When you will be returning calls For callers who do not wish to leave a message how to exit voice mail press Jl to return to the operator The following are some sample greetings to help you plan your message Primary Greeting Hello this is I am either on another line or away from my desk and cannot take your call at this time If you need to speak to someone immediately please dial zero now Otherwise please leave a detailed message and I will return your call as soon as possible Thank you Alternate Greeting Hello this is I will be away from the office from day date until day date If you need to speak to someone immediately please dial zero now Otherwise please leave a detailed message and I will return your call when I return Thank you To change your personal greeting 1 6 Access your mailbox as described on page 29 2 Press EM to select the Personal Options Menu 3 4 Doone ofthe following Press KB e Press Klllto record and or enable your primary greeting e Press KM to record and or enable your alternate greeting e Press El to enable the system default mailbox greeting If you pressed KM continue to the next step If you pressed Kl or EM the current greeting is played if one exists You can then do one of the following e Press EM to accept the greeting e Press Hl to replay the greeting e Press EZ to add to the greeting e Press El to erase and re record t
91. xxess IP Mode ABOUT YOUR PHONE Your Model 8662 Phone is equipped with a six line display a hearing aid compatible handset a message indicator lamp an internal speaker and microphone and three types of buttons e Dialpad buttons Allow you to enter numbers and letters e Feature buttons Provide quick access to various phone and voice mail features e Liquid Crystal Display LCD menu buttons Allow you to scroll through dis plays and make selections based on the active feature The photo below displays the external components of the phone Message Indicator Lamp Internal Speaker Underneath Handset LCD with six Volume 16 Character Lines ANNA id Menu Buttons Answer SUL Handsfree Microphone eature Buttons Underneath Edge HAC Handset NOTE This is the default configuration Your buttons may have been programmed dif ferently If you are uncertain about the configuration ask your system administrator Axxess Model 8662 Phone User Guide Axxess IP Mode 3 an z z Z m lt O 2 2 Feature Button Functions zi The feature buttons are designed to automate some of the commonly used functions D such as dialing an outside number Each
92. y be able to use one of the following methods to select an outgoing line instead of pressing the OUTGOING button e Dial the Outgoing Call feature code default is IE e Press an unlit CALL I button if you have one e Dial a Select Line Group feature code defaults are 92001 92208 e Dial the Automatic Route Selection ARS feature code default is 92000 Q m a zZ M A Es m 5 NOTE Check with your system administrator to see if your system uses custom ized feature and access codes To request a callback queue on to the line if all outgoing lines are busy when you try to call out When you hear busy signals press JIB and hang up When the line is available your phone rings To cancel the queue request before your phone rings Press IB When dialing the number you can press one of the following menu buttons e OUTSIDE DIR Selects the speed dial directory See page 57 e STN SPEED DIAL Selects the Station Speed Dial feature See page 48 e SYS SPEED DIAL Selects the System Speed Dial feature See page 50 e REDIAL Redials the last outside number you dialed See page 25 Axxess Model 8662 Phone User Guide Axxess IP Mode 17 e LU lt 3 Ka o H LL o Receiving Outside Calls To receive an outside call EITHER Lift the handset or the ANSWER menu button Depending on how your system is programmed you may be able to use one
93. y extra codes And because every phone in your phone system is assigned an extension number you can call other people in your system quickly and easily NOTE Ask your system administrator for a list of extensions Placing Intercom Calls To place an intercom call e LU 5 lt 3 Ka o lt E H LU 1 With or without the handset lifted dial an extension number 2 If your call goes through handsfree to a phone speaker speak after you hear a double tone Ifyou hear continuous ringing wait for the call to be answered The phone system allows you to place a non handsfree call that will override hands free mode on the extension you are calling If you choose to use the Ring Intercom Always feature to always send non handsfree calls the called party must pick up the handset to answer the call To place a non handsfree call that will ring at the other phone until answered Press IE before dialing the extension number To program your phone to always send non handsfree calls using the Ring Inter com Always feature With the handset in the cradle dial IKA The current status is shown 14 Axxess Model 8662 Phone User Guide Axxess IP Mode If there is no answer or if the phone is busy when you place an intercom call you can do any of the following e To leave a station message Press MSG j and then hang up e To leave a voice mail message Press MSG U and wait fo
94. your phone you are automatically connected to the transferred caller once the transferring party hangs up If this option is disabled you must press a CALL but ton to answer the transferred call To Voice Mail 1 2 3 Press TRANSFER or the TRANSFER menu button Press the VOICE MAIL menu button EITHER Dial the desired mailbox number and hang up OR Hang up to send the call to the voice mail menu so that the caller can select the mailbox number To an Outside Number 1 2 3 4 Wait for an answer announce the call and then hang up Press TRANSFER or the TRANSFER menu button Select an outgoing line by pressing the OUTSIDE PHONE menu button Dial the desired telephone number If the number is busy there is no answer or the transfer is refused press the flash ing button to return to the caller Axxess Model 8662 Phone User Guide Axxess IP Mode 21 a m d zZ Si gt A Es m 5 e LU lt Ka o lt E E LU USING REVERSE TRANSFER The Reverse Transfer Call Pick Up feature allows you to answer a call that is ring ing or holding at another phone For example if the attendant transfers a call to you but you have stepped away from your phone you can pick up the call using another phone To answer a call ringing or holding at another phone 1 Lift the handset and dial EB 2 Dial the extension or hunt group

Inter-Tel 8662 Telephone User Manual

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