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Inter-Tel 8524 Telephone User Manual

1. 38 Canceling Unheard Voice Mail Messages 40 Using Do Not Disturb Mode 000 e eee eee eee 41 Using Reminder Messages 22 eee eee eee 43 Inter Tel Model 8524 8525 User Guide 17 e W D lt x Se Ka o DI o INTRODUCTION Now that you know what your Model 8524 8525 endpoint can do it s time to start using it In this section you ll learn how to make and receive calls transfer calls retrieve voice mail messages and much more TURNING YOUR ENDPOINT ON AND OFF Power must be on to make or receive calls If there is no display power is off To turn the power on Push and hold until you hear double chirp Your extension number will dis play The NOSVC message will display briefly When it goes out you are ready to make and receive calls To turn the power off Push and hold until you hear a single chirp If you accidentally turn your end point off during a conversation you can restore your conversation by pressing and then ZEB provided the person you are talking to has not hung up SETTING UP VOICE MAIL To begin using your mailbox you will need to complete a few basic set up procedures to initialize your mailbox customize your personal greetings and record your voice mail directory name NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for
2. z Gi lt o E x 5 lt S D o o m ca H Telephone System Guidelines Your telephone system may be programmed for one or two dial tones Systems with two dial tones have one for intercom calls and one for outside calls Many features time out if you wait too long before performing the next step If this happens you must hang up and start again If you hear four fast tones or repeating fast tones you have pressed an invalid button combination tried to select a restricted line dialed a restricted or invalid number dialed too slowly between digits or waited too long before performing the next step Hang up and try again If your endpoint has been reprogrammed by the installer so that its feature but tons do not match the feature buttons described in this user guide refer to the Administrator s Guide for procedures on using feature codes Default feature codes are listed on the back of this user guide The Handsfree Mode feature code 319 must be turned off Otherwise when a user receives an incoming call the endpoint will ring only once and the display will show the party s extension number once and goes back to the idle mode To turn the feature off press and dial OG OO 16 Inter Tel Model 8524 8525 User Guide SECTION CONTENTS PAGE Introduction e SEENEN RI x RR IR ee 18 Turning Your Endpoint On and Off 18 Setting Up Voice Mail 0 0c cee eee
3. FEATURE CODES CODE FEATURE NAME CODE FEATURE NAME 391 Account Code All Calls 324 Hunt Group Remove Replace 390 Account Code Optional 303 LCD Contrast Control 326 ACD Agent Log In 365 Message 327 ACD Agent Log Out 366 Message Cancel Msg Left 328 ACD Agent Log In out 368 Message Cancel Msg On Endpt 329 ACD Agent Wrap up Term 367 Message Silent 375 Agent Help Request 314 Microphone Mute 376 Agent Help Reject 7 Page 361 Automatic Intercom Access 325 Page Remove Replace 360 Automatic Line Access 397 Program Buttons 350 Automatic Line Answer 392 Program Station Password 313 Background Music 6 Queue Callback Request 355 Call Forward All Calls 385 Record A Call 357 Call Forward If Busy 380 Redial 356 Call Forward If No Answer 331 Redirect Call 358 Call Fwd If No Answer Busy 305 Reminder Message 5 Conference 306 Reminder Message Cancel 394 Default Station 359 Remote Programming 307 Directory 4 Reverse Transfer 300 Display Time And Date 396 Review Buttons 372 Do Not Disturb On Off 377 Ring Intercom Always On off 373 Do Not Disturb Override 398 Ring Tone Selection 395 Feature Button Default 382 Station Speed Dial 312 Group Listen 383 Station Speed Dial Program 319 Handsfree On Off 354 System Forward On Off 317 Headset On Off 381 System
4. To request a reminder message Press and dial OG OO Dial the desired two digit number for the message that you want While the desired message is displayed press GKZNIB Enter the time you wish to receive the message in hours and minutes For exam ple 0900 9 00 If you dial three digits such as 900 for 9 00 press EE BA Go N NOTE If your system is set for 12 hour display format press amp B for AM OR press for PM If it is set for 24 hour format you do not need this step To cancel all reminder message requests before they signal you Press and dial OG OQO To clear a received reminder message Press GAND Inter Tel Model 8524 8525 User Guide 43 el HI D lt Se Ka iS W o 44 Inter Tel Model 8524 8525 User Guide SECTION CONTENTS PAGE Introduction sono BNG ee eRe NA 46 Setting Endpoint Preferences Llu l s 46 Changing Volume Levels an 46 Changing the Ring Type 46 Enabling Automatic Call Answer 47 Returning to Default Giaton 0 02 00 e aes 47 Setting Mailbox Preterences ce eee eeeeee 48 Changing Your Mailbox Password 48 Changing the Voice Mail Message Envelope 49 Changing the Call Screening Transfer Method 50 Programming a Fax Destination 51 Changing the Message Search Order 51 Programming Remote Messaging 52 Speed Diali
5. Accept or press to forward the message without additional comments e Say Previous or press amp fip to listen to the previous message e Say Envelope or press g f to play the introductory message envelope see page 49 for information on envelope options e Say Next or press Ji to listen to the next message e Say Save or press amp gip to save the new message in your mailbox e Say Delete Message or press Jp to delete the message e W D lt x Ka o DI o NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 6 Press to hang up 36 Inter Tel Model 8524 8525 User Guide Recovering Deleted Voice Mail Messages If you accidently delete a voice mail message you can retrieve it within a specific time frame programmed by your system administrator Any retrieved messages are then restored to your saved message queue Messages that are not undeleted within the programmed time up to 24 hours are automatically erased NOTE If E Mail Reader is enabled for your mailbox you can also recover deleted e mail and fax messages See page 81 for instructions about how to recover deleted voice mail e mail and fax messages To recover deleted voice mail messages Access your mailbox as described on page 33 Say Options or press ip for Message Options Say
6. After the tone record your first and last name 8 When prompted do one of the following e Say Accept or press again to accept the name e Say Replay or press p to replay the name you just recorded e Say Append or press ip to add to your name e Say Re record or press Jil to erase and re record your name NOTE The system then plays a prompt that introduces you to the basic voice mail System features You can skip this introduction by saying Skip or by pressing 3 if desired Inter Tel Model 8524 8525 User Guide 19 Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox a primary and an alternate You may change or choose to use either greeting at any time You can then select which greeting you want played when a caller reaches your voice mailbox Because the purpose of this greeting is to tell callers why they have reached your voice mailbox you should include the following information e Whether or not you are in the office and where you can be reached e When you will be returning calls e For callers who do not wish to leave a message how to exit voice mail say Operator or press to return to the operator The following are some sample greetings to help you plan your message e Primary Greeting Hello this is I am either on another line or away from my desk and cannot take your call at this time If you need to speak to some
7. Dial the mailbox number reply to a message or for ward a message Record your message Pause Continue ERE Erase After recording Replay Append Erase re record Copy BEERS Delivery Options PERSONAL OPTIONS Record Greeting Primary Greeting EN Alternate Greeting EN System Greeting El See Recording Options Record Directory Name 2 See Recording Options Record Password EN Change Envelope Settings Time Date EN Message Source 2 Message Length 3 All Options 4 None E Remote Messaging El Primary Cascade EB 8 gt LISTENING TO MESSAGES While the message is playing Back Up Pause Move Forward Lower volume Play the Envelope Higher volume Save the Message Delete the Message Skip to the End After the message EE BRBRRSBBBRR Replay Message Reply to the Message Voice Mail Message Call Back 2 Forward a Copy Alternate Cascade More Options DN Fax Number EN Message Order EN Transfer Method 5 MESSAGE ORDER 4 See Recording Options Go to Previous Message Play the Envelope Go to Next Message Save the Message UNGER E Delete Message DELIVERY OPTIONS
8. Press and dial BOO To enable disable this feature for ringing non handsfree intercom calls Press and dial B B D Returning to Default Station You can return your endpoint to default settings at any time This feature returns vol umes to default levels cancels Do Not Disturb manual call forwarding background music and queue requests and restores handsfree mode pages hunt group calls and system forwarding all at once To return your endpoint to default Press and dial OG OO z e ES z O e z Inter Tel Model 8524 8525 User Guide 47 SETTING MAILBOX PREFERENCES Your mailbox contains personal options to allow you to customize voice mail func tions However before you change your voice mail options you must first initialize your mailbox see page 19 NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 13 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 71 for information and instructions about using E Mail Reader features Changing Your Mailbox Password Your password prevents unauthorized access to your mailbox When you first initial ize your mailbox you are prompted to change your password from the default your mailbox numb
9. Tips Tor Use Nee case RR RR RE ea BANA VS ete TER x 15 Endpoint Guidelines 0c eee eee 15 Telephone System Guidelines a 16 Inter Tel Model 8524 8525 User Guide 1 WELCOME Your new Model 8524 8525 endpoint provides access to several features each of which is described in this guide The About This Guide section below lists the differ ent sections in this user guide and describes the type of information you can find there Because the Model 8524 and 8525 function almost identically the information in this user guide applies to both endpoints unless otherwise indicated S D o o Z m L The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there NOTE The Model 8524 and 8525 wireless endpoints both work the same and have the same features except the Model 8524 does not have the ability to vibrate ABOUT THIS GUIDE This guide contains instructions for using the Model 8524 and 8525 wireless digital endpoints on the Inter Tel telephone system To help you find information quickly this guide is divided into five separate sections as indicated by the tabs These sections include the following e Finding Your Way This section provides you with a picture of the endpoint and includes general information designed to help you find what you need e Getting Started This section includes basic endpoint and voice mail info
10. however the supervisor can be heard as soon as the conference is established In either case the supervisor can hear all other parties on the call To use the Agent Help feature while on a call 1 Press CAB GER and dial DOG Jr you hear repeating error tones the Agent Help feature is not available at your endpoint you already have four par ties in your call not enough system circuits are currently available or the Agent Help Extension is in do not disturb 2 Dial the Agent Help Extension number if required Your endpoint may be pro grammed to automatically dial the number or you may be required to dial it If the Agent Help Extension accepts the call you hear the Agent Help tone if it is enabled and the supervisor can monitor or join your call O z O z If the Agent Help Extension rejects the call you hear a confirmation tone and the display shows AGENT HELP REJECTED To respond to an Agent Help request at a display endpoint When you receive an Agent Help your display shows name REQUESTS HELP You can do one of the following e To accept the call Answer as usual e To reject the call Press GTP GE and dial OOO You will hear a confirmation tone Inter Tel Model 8524 8525 User Guide 67 WORKING IN HUNT GROUPS Your system may be programmed with hunt groups Hunt groups are groups of end points that share a common extension number in addition to having individual exten sion numb
11. or press EM to accept MAILBOX ACCESS X ACCESSING MESSAGES EITHER Press the Mes PERSONAL OPTIONS Note Options vary by media sage button to respond to a type message from voice mail Record Greeting EN OR Call the voice mail Dp While the message is playing extension number say Poman Greeting EH Back Up EN Login or press EZ and Alternate Greeting EI 2 d say or enter your mailbox Pause E number System Greeting Enter your password See Recording Options Move Forward EN press ER Record Directory Name EN Lower volume EN See Recording Options 5 SUBSCRIBER MAILBOX MENU MOTOREN Play the Envelope E Voi um Higher volume E Voice Mail Ch i ange Envelope Settings ll PET D D Save the Message Record Time Date EE E Mail Delete the Message ER mla E Skip to the End ERA i Skip to the En Personal Options Length Subj Pages ER Options Message Options Ei All Options Em After the message Facsimile DN None E Replay Message EN Disable ASR 8 Remote Messaging E Reply to the Message EN Primary Cascade ER Forward a Copy EB RECORDING A MESSAGE 4 Alternate Cascade li Go to Previous Message Kil 3 More Options EN Play the Envelope E Dial the mailbox number i 6
12. voice mail password 48 voice mail e mail and fax message envelope 82 Conference Calls 57 D Date Time Name and Extension Number Display 31 Default Feature Codes 83 Default Station Operation 47 Defaults do not disturb message chart 41 line and function buttons 4 mailbox password 19 Delivery Options 39 Dialing Speed Dial Numbers 57 Dialpad and Indicators 3 Directories 57 telephone 61 voice mail 63 Disabling account codes 60 automatic call answer 47 cascade levels 53 do not disturb 41 hunt group calls 68 message envelope options 49 system forwarding 30 time date option 49 Displaying Information date time name and extension number display 31 Distributing Calls 68 Do Not Disturb 57 E E Mail Messages 77 E Mail Reader 12 75 Emergency Calls 24 Inter Tel Model 8524 8525 User Guide 95 Enabling automatic call answer 47 cascade levels 53 do not disturb 41 hunt group calls 68 paging 58 system forwarding 30 Ending ACD hunt group calls 70 Ending an ACD Hunt Group Call 70 Endpoint Configuration 46 Endpoint Guidelines 15 Entering account codes 60 Enterprise Messaging 12 F Fax Destination Number 51 Fax Messages 80 Features agent help 67 Automatic Speech Recognition ASR 13 do not disturb 41 E Mail Reader 75 last number dialed saved 31 message 32 redirect calls 23 24 ring intercom always 22 speed dialing 54 Finding Your Way 1 Flowchart advanced mailbox 83 standard voice mailbox 99 Force
13. you can program them as speed dial but tons for one touch dialing NOTE You can use the Speed Dial feature even if your endpoint does not have pro grammable buttons Programming Station Speed Dial Numbers To store a speed dial number use the Station Speed Dial Programming feature code o to program the number in a speed dial location Use the following table to list the numbers that you store in speed dial locations 0 9 9 0 5 1 6 2 7 3 8 4 9 54 Inter Tel Model 8524 8525 User Guide To store a number in a Speed Dal location 1 Press and dial OGO O 2 Dial the location code 0 9 to be programmed 3 Enter the desired name for the speed dial number to be programmed as described below e Alphanumeric mode Press the dialpad buttons to enter the desired charac ters Refer to the chart on page 62 The number of times a button is pressed determines which character is entered For example 533266 would enter JEAN When adjoining characters are located under the same button press once to advance to the next character For example 66 G 86667776 would enter NORM Note that letters correspond to the letters printed on dialpad buttons 1 9 Press twice to leave a space Press the Backspace button e g Ca if you need to back space NOTE To use the Backspace button you must pre program one of the fea ture buttons on your endpoint to use the Backspace button feature co
14. 0 00 cece eee eee eee 90 m E a z al 2 Oo Po m Inter Tel Model 8524 8525 User Guide INTRODUCTION If you want to know more about your endpoint and voice mail system this is the sec tion for you With additional information and FAQs you should be able to find answers to most of your questions NOTE Because the telephone system is very flexible and programmable the proce dures for using the features might vary slightly from the descriptions in this guide If so your trainer or system administrator can tell you how your system differs and how to use the features WHAT THE ADMINISTRATORS CAN DO FOR YOU The administrators are the people to whom you should turn if you have any problems with your endpoint and or voice mail They have access to advanced programming features and can reset certain settings associated with your endpoint The types of administrators that can help you with your endpoint voice mail are as follows e System Administrator Performs certain telephone system functions including Setting the date and time Programming System Speed Dial numbers Making database changes such as programming usernames toll restriction DND messages and extension numbers e Voice Mail Administrator Performs tasks associated with the voice mail sys tem including Recording a broadcast message that is sent to all mailboxes at once Performing mailbox maintenance such as changing
15. 18 Initializing Your Mailbox 19 Recording Your Personal Greetings 20 Q Recording Your Voice Mail Directory Name 21 m Making and Receiving Calls cece eee eee 22 Intercom Calls ENER 22 S Outside Calls aaa aaa eese ete ens 23 Di Emergency Calls 24 Call Waiting 522 cii EELER EES e es 24 Es Placing Calls On Hold aaa 25 Muting The Microphone 00e see e eee eee eee 25 D Placing Conference Calls eee eee eee eee 26 Transferring Calls eee eee 27 To Another Extension 0 0000 eese 27 To Voice Mall daa peas ERA EH T REL TEE 27 To an Outside Number 27 Using Reverse Transfer 28 Forwarding Calls seen 29 Manual Call Forwarding 0 eee eee eee 29 Automatic System Forwarding eae 30 Redirect Call una aaa d tke ao NG eel SE RONN la E 30 Redialing aNumber 0 cece eee eee nn nnn 31 Displaying Information on Your Endpoint saasaaasa 31 Date Time Name and Extension Number Display 31 Outside Party s Name Number sess 31 Using the Message Feature Lsllllleeesss 32 Leaving Messages 32 Receiving Messages 32 Accessing Your Mailbox 33 Disabling and Enabling ASR 00 e eee eee eee 34 Accessing Voice Mail Messages 35 Listening to Messages 35 Recovering Deleted Voice Mail Messages 37 Recording and Sending Voice Mail Messages
16. CD if you have one System Speed Dialing Your system administrator can store several speed dial numbers in the system speed dial locations Depending on the size of your system you can access up to 1000 or up to 5000 system speed dial locations if they have been programmed To view and dial System Speed Dial numbers 1 Press GZ GGG and dial 2 Dial the location code 000 999 or 0000 4999 for the desired number 3 Press to dial the number USING RECORD A CALL If your telephone system is equipped with a Voice Processor voice mail you may have access to the Record A Call feature If so you can record an ongoing call as a mailbox message You can then retrieve the message just as you would any other mailbox message O z O e z NOTE The Record A Call feature remains active after the other party hangs up This allows you to append the recorded call with your own message To use the Record A Call feature while on a call 1 Press and dial OG OO 2 If required dial the desired mailbox number Your endpoint may be pro grammed to select the mailbox or you may be required to dial it You hear a confirmation tone when the Record A Call feature is activated To turn off Record A Call EITHER Press Gi GEER and dial BOO OR Press XIII to hang up Inter Tel Model 8524 8525 User Guide 57 PAGING The Paging feature allows you to make an announcement through endpoint speakers or external speakers if
17. a busy endpoint or line When you hear busy signals do not hang up You hear music if available until the line or endpoint is available To request a callback queue on to the line if all outgoing lines are busy when you try to call out 1 When you hear busy signals dial GTP GE and press to hang up You can do this even if your call has camped on and you hear music 2 When your endpoint rings press and wait for the other party to answer To cancel a queue before the callback Press and dial 3 When dialing the number you can do one of the following e Use the speed dial directory see page 61 e Use the station speed dial feature see page 54 e Use the system speed dial feature see page 57 e Redial the last outside number you dialed see page 31 Inter Tel Model 8524 8525 User Guide 23 Receiving Outside Calls To receive an outside call Press to answer the call To reverse transfer pick up a call that is ringing or holding at another endpoint 1 Press and dial ER 2 Dial the extension number where the call is ringing or holding To redirect a ringing call to another extension or to an outside number 1 Press and dial BDO 2 Enter the extension or outside number to which you want to redirect the call See page 30 for more information Emergency Calls To make an emergency call Simply press and dial B B B to automatically place a call to the preset emergency number You do not have
18. a second dash e The Model 8524 8525 endpoint does not support the Japanese language feature The following table lists the button assignments for the two line display endpoints and the corresponding button assignments for the Model 8524 8525 Note that LI B and F1 De 8524 8525 BUTTON DISPLAY ENDPOINT 8524 8525 BUTTON DISPLAY ENDPOINT 1 Call 1 L1 11 Programmable Button 6 F4 Undefined 2 Call 2 L2 12 Programmable Button 7 F5 CNF 3 Call 3 L3 13 Programmable Button 8 HOLD 4 Call 4 L4 14 Programmable Button 9 F8 TRANSFER 5 IC Intercom L5 15 Programmable Button 10 F9 SYS SPD 6 Programmable Button 1 LE 16 Programmable Button 11 F7 Do Not Disturb REDIAL 7 Programmable Button 2 L7 26 FWD F2 Undefined 8 Programmable Button 3 L8 30 SPKR Undefined 9 Programmable Button 4 L9 31 MSG F6 Undefined 10 Programmable Button 5 F3 32 MUTE F1 Undefined This applies to two line display endpoints only 14 Inter Tel Model 8524 8525 User Guide TIPS FOR USE As you can see your Model 8524 8525 and telephone system come equipped with many features To help you understand what everything means it is recommended that you read the following information before you use your endpoint Endpoint Guidelines Before you use your endpoint the battery must be charged See Battery Packs on page 7 You can only use your endpoint with your facility s telephone system It is n
19. busy or if you do not answer as described above 2 Do one of the following e To forward to an outside telephone number Press and select an outgoing line and dial a telephone number e To forward to an extension number Dial the extension number e To forward to your message center Press and dial B Then press to hang up To cancel any call forward request Press GAUD and dial then GEE Inter Tel Model 8524 8525 User Guide 29 2 m m z i9 si gt Ka m Is Automatic System Forwarding Automatic System Forwarding allows your system administrator to route calls based on the type of call and the status of your telephone Although you cannot program the path of a system forward you can enable or disable this feature on your endpoint To enable or disable System Forwarding Press and dial OG OO Redirect Call The Redirect Call feature allows you to forward any call that is ringing on your end point without having to answer the call NOTE You cannot redirect calls to an extension that is in DND or to a restricted out side number e W D lt x Ka o DI o To redirect a call to an extension number 1 Press and dial BIG 2 Dial the extension number To redirect a call to an outside telephone number 1 Press and dial OGO 2 Enter the outside telephone number 30 Inter Tel Model 8524 8525 User Guide REDIALING A NUMBER The Redial feature allows you to quickly
20. endpoints and will send calls to the endpoints where agents are logged in 68 Inter Tel Model 8524 8525 User Guide Logging In and Out of ACD Hunt Groups Agents can log in to and out of the ACD hunt group at any time While logged in the agent receives calls through the ACD hunt group When the agent is logged out calls to that ACD hunt group bypass the agent To log in to all of your ACD hunt groups at once using the ACD Agent Login Logout feature code Press and dial PB G B and enter your Agent ID if necessary The display shows AGENT LOGGED IN TO ALL ACDS and you hear a confirmation tone NOTE This feature code acts as a toggle If you were already logged in the display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone To log in to one or more hunt groups using the ACD Agent Login feature code 1 Press and dial Renn The display shows AGENT LOGIN ACD NUMBER 2 EITHER Enter the desired ACD hunt group number OR Press to log in to several ACD hunt groups at once The display shows AGENT LOGIN AGENT ID NOTE If you entered an invalid hunt group number the display shows NOT AN ACD HUNT GROUP and you hear repeating tones 3 Do one of the following e To log into one or more ACD hunt groups using Agent IDs Enter your Agent ID The display shows AGENT LOGGED INTO ALL ACDS You are logged into the ACD hunt group using Agent IDs e If another Agent ID is already logged in at this endpoi
21. in one convenient location For more informa tion and instructions about how to use E Mail Reader features see the Using E Mail Reader section starting on page 71 Consult your voice mail administrator to see if ASR and or E Mail Reader is enabled for your mailbox NOTE EM also includes Unified Messaging inbound and outbound faxing capabilities For information and instructions about Unified Messaging features see Issue 2 3 of the Unified Messaging User Guide part number 550 8121 12 Inter Tel Model 8524 8525 User Guide Automatic Speech Recognition ASR Automatic Speech Recognition ASR is a feature available for systems using EM Because ASR is a very flexible feature it can be enabled or disabled on several differ ent levels When ASR is enabled for your mailbox you can issue spoken commands to navigate the voice mail menus ASR also allows subscribers and non subscribers to navigate automated attendant menus call routing applications and search the directo ries using voice commands pr z z Gi lt o E x 5 lt When you access voice mail if you are given the option to say a command or press a dialpad digit to complete a task then ASR is enabled for your mailbox If you are only prompted to press a dialpad digit ASR is not enabled for your mailbox If your mailbox is not ASR enabled you can still navigate the menus and perform tasks by pressing the appropriate dialpad digits when prompted by t
22. message Say Previous or press B to listen to the previous message e Say Envelope or press B to play the introductory message envelope Say Next or press B to listen to the next message Say Save or press to save the new message in your mailbox Say Delete or press B to delete the message from your mailbox RECORDING AND SENDING VOICE MAIL MESSAGES Oak ON Enter your mailbox as described on page 3 Say Record or press Say or enter the mailbox number where you want to leave the message Say Yes or press to accept the subscriber s name Record your message after the tone When finished hang up to deliver the message or press to access more options MESSAGE OPTIONS Below is a summary of the options you can use when accessing messages after playing messages and when recording voice mail messages LISTENING TO MSG AFTER MSG PLAYS LEAVING MSG 1 Back Up Replay the Replay the message message 2 Pause Reply to the Append the message message 3 Skip forward Forward a copy Erase and re record 4 Lower volume Listen to previ ous msg 5 Play envelope Play envelope 6 Increase vol Listen to next ume message 7 Save the message 8 9 Delete the Access deliv message ery options WE Cancel Skip to end Send message and exit Message options vary based on media type
23. or the endpoint is busy Press and dial B Then press PI to hang up or wait for their message center to answer See page 32 for more Message options NOTE This option appears only if the called endpoint has a voice mailbox Receiving Intercom Calls The endpoint will ring or vibrate Model 8525 only to alert you Additionally a Line Indicator on the display may flash and the display may show information about the call such as caller s name and extension To receive an intercom call Press to answer the call 22 Inter Tel Model 8524 8525 User Guide To redirect a ringing call to another extension or to an outside number 1 Press and dial BIG 2 Enter the extension or outside number to which you want to redirect the call See page 30 for more information Outside Calls With outside calls you can talk to people who aren t members of your telephone sys tem When you make an outside call however you must dial any area codes or long distance digits that your telephone company requires Placing Outside Calls To place an outside call 1 Press and dial B default Outgoing Call feature code or press and O O O or O 2 Dial the desired number 2 m m Z i9 s gt A m Is NOTE If you see a request for an account code and hear a single beep you must dial an account code before you can place your call see page 60 3 When finished with the call press CEB To camp on to
24. page 82 E Mail Reader does not have the capability to read the text in a fax You can however save delete and forward a fax to the fax number that you specify using the associated options To access fax messages and the associated options 1 Access your mailbox as described on page 33 2 Say Facsimile or press Jil to access your fax messages Then select one of the following e Say New or press to listen to new messages e Say Saved or press Jp to listen to saved messages 3 After the fax envelope is played you have the following options e Say Forward or press li to forward a copy of the message to another destination Then say or enter the fax destination number The system plays the fax destination number Select one of the following Say Yes or press to verify the number The system announces that the fax is scheduled for delivery Say No or press bro start over e Say Previous or press p to listen to the previous message e Say Envelope or press lt p to play the introductory message envelope see page 82 for programming instructions e Say Next or press Ji to listen to the next message e Say Save or press gp to save the message e Say Delete Message or press Ji to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message DE
25. redial the last outside number you dialed Although most endpoints redial the last number dialed your system administrator can program your endpoint to redial the last number saved To use the Last Number Dialed feature Press C GGG and dial A line is selected automatically and the number is dialed To redial a number if your system uses the Last Number Saved feature e To save a number While the endpoint is idle or while listening to intercom dial tone press and dial e To redial the saved number While on a call or after selecting a line press and dial A line is selected automatically and the number is dialed 2 m z i9 s gt A m Is DISPLAYING INFORMATION ON YOUR ENDPOINT In addition to the four lines on the display that are dedicated to the menu your end point has two lines of display where you can view information such as the date and time or the outside party s name number Date Time Name and Extension Number Display You can temporarily display the system date and time your user name and your extension number at any time To show the date and time display while on a call in do not disturb etc Press and dial Ennen Outside Party s Name Number If you are currently connected to an outside caller with Caller ID you can toggle between displaying the caller s name and number To show the outside party s name Press and dial NOTE If there is no outside party nam
26. see page 60 e Using the voice mail directory see page 63 Inter Tel Model 8524 8525 User Guide 11 S D o gt o m Z L Enterprise Messaging Enterprise Messaging EM is the Inter Tel messaging system that uses industry stan dard protocols for communication and messaging EM unifies communication and messaging by providing access to voice mail fax and e mail messages in your mail box The EM system provides voice mail users with the following advanced messag ing features Automatic Speech Recognition ASR ASR can be enabled for the entire sys tem or it can be enabled for specific applications like voice mail or mailboxes When ASR is enabled for your mailbox you can issue spoken commands to navi gate the voice mail menus ASR also allows subscribers and non subscribers to navigate automated attendant menus call routing applications and search the directories ASR can be enabled for standard voice mailboxes and advanced mail boxes see page 74 For more information about ASR see page 13 E Mail Reader E Mail Reader allows you to access voice e mail and fax mes sages from your mailbox For e mail messages E mail Reader uses Text to Speech TTS capabilities included with EM to convert the text in an e mail mes sage to a wav file For fax messages E Mail Reader announces the fax enve lope If E Mail Reader has been enabled for your mailbox your voice mail e mail and fax messages are unified
27. your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 13 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 71 for information and instructions about using E Mail Reader features 18 Inter Tel Model 8524 8525 User Guide Initializing Your Mailbox To access voice mail the first thing you need to do is initialize your mailbox This allows you to change the default password for your mailbox record your name for the company directories and listen to the voice mail introduction To initialize your mailbox Dial the voice mail extension number You hear the main menu Say Login or press to identify yourself as a subscriber Say Login or press to identify yourself as a subscriber Enter your mailbox number using the dialpad digits Enter your default password using the dialpad digits a A 0 N NOTE Your mailbox number is your default password If you want a password enter a new password using digits 0 9 up to 12 digits and then press when you are done The messaging system plays back your password 2 m Z i9 zi gt Ka m o If you do not want to use a password just press EP 6 Say Accept or press amp gp to accept the entry or say Erase or press ep to erase and re enter your password The system prompts you to record your direc tory name 7
28. your system is equipped with external paging equipment To prevent announcements from transmitting through every endpoint in the system this feature uses page zones Each zone contains a different combination of extensions and external paging equipment and is programmed by your system administrator Ask your trainer or system administrator how the zones are programmed and list them below for your convenience 0 5 1 6 2 T 3 8 4 9 NOTE Although you can make pages from the Model 8664 and 8665 you cannot receive them Enabling Paging You can enable or disable page receiving for your endpoint by using the Page Remove Replace feature code If your endpoint is assigned to more than one page zone all zones are removed or replaced at once you cannot turn off individual Zones 2 O o c gt O To turn paging on and off for your endpoint Press and dial OG OO Making Pages To make a page 1 Press and dial 2 Dial the desired zone number 0 9 3 After the tone make your announcement 4 Press to hung up 58 Inter Tel Model 8524 8525 User Guide PERFORMING A HOOKFLASH DURING A CALL Certain telephone service companies may require a timed hookflash a quick hang up and release To generate a hookflash while using a line Press and dial OG OO NOTE This features is known as a Recall in European systems PROGRAMMING YOUR FEATURE BUTTONS Depending on how your syst
29. 0 0 WA WO N pa ba long The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language The character available depends on the software version zZ o o gt o z 62 Inter Tel Model 8524 8525 User Guide Voice Mail Directory With the voice mail directory subscribers and non subscribers can use ASR if enabled or dialpad digits to search for names in the directory Subscriber names are automatically added to the directory when their mailbox is initialized ASR may not be able to locate names that are pronounced differently than they are spelled For these types of names use the alternate search method of spelling the name using the endpoint dialpad digits see table below You begin a search by dialing the system voice mail extension and selecting the direc tory option You are prompted to say or spell the name of the mailbox user you want to search for For example if you say the name John the system locates all of the sub scribers with the first or last name of John The list of names returned might include the names John Smith John Jones John Nielson David John Robert John etc When one to 10 matches are located you can browse the list of returned names by selecting the Previous say Previous or press gt and Next say Next or press options The directory lists are circ
30. 77 Accessing Fax Messages 80 Recovering Deleted Messages 81 Changing Message Envelopes aan 82 Voice Mail Flowchart Advanced Mailbox 83 c 2 z D m gt D m gt iz m zu Inter Tel Model 8524 8525 User Guide T1 DE Wi a Es ui DE E Ed ul O zZ 7 2 INTRODUCTION Enterprise Messaging EM is the voice processing system that provides advanced messaging features with the E mail Reader feature This section provides information and instructions about advanced mailbox tasks for users who have E Mail Reader enabled for their mailbox If your mailbox does not have E Mail Reader enabled you have a standard voice mailbox see page 10 The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users therefore the instructions for these common mailbox tasks are not repeated in this section See the following pages for common mailbox tasks e Initializing your mailbox see page 19 e Recording your personal greetings see page 20 e Recording your voice mail directory name see page 21 e Accessing your mailbox see page 33 e Disabling and enabling ASR see page 34 e Accessing voice mail messages see page 35 e Recording and sending voice mail messages see page 38 e Canceling unheard voice mail messages see page 40 e Changing your mailbox password see page 48 e Changing the call screening transfer meth
31. ABLING ASR If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dialpad button If your environment prevents you from using ASR you can temporarily disable it by accessing option number eight on the main subscriber menu This option disables ASR for that particular call only Option number eight is used as a toggle and you can re enable ASR by pressing the number eight again on the main subscriber menu only Also if you press a dialpad digit at the main subscriber menu to access mailbox functions ASR is automatically turned off and will remain off for the rest of the call For ASR guidelines see page 13 NOTE If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 71 for information and instructions about using E Mail Reader features To temporarily disable ASR 1 Access your mailbox as described on page 33 2 Say Disable or press Ji to disable ASR for the call NOTE To enable ASR after disabling it press gp until you are back at the main menu Press Jis to enable ASR 34 Inter Tel Model 8524 8525 User Guide ACCESSING VOICE MAIL MESSAGES When you access your mailbox you can listen to new and saved voice mail messages After listening to your voice mail messages you can access the associa
32. AE DR OH RR AUR ene eat RRO ROR EE 71 Jotroguetopn mE RRE aa SEN a EIER RN ENEE NNN d ROSEN 72 E Mail Reader Features 73 Using Your Advanced Mailbox eee ne Inh 74 Setting Up Your E Mail Password 75 Accessing E Mail Messages 2 22 eR I nn 77 Accessing Fax Messages 80 Recovering Deleted Messages 81 Changing Message Envelopes 82 Voice Mail Flowchart Advanced Mailbox 83 LEARNING MORE i226 ru RTE nner aman awe meneame 85 Introduction 0 ccc eR Rh Rh mh hh 86 What the Administrators Can Do for ou 86 Frequently Asked Questions FAQ 0 0 cece eee eee eee nA 87 Default Feature Codes 24 maa AN eee eta rt hx eee ee ee NG 90 joder EET 95 iv Finding Your Way RH z z al C pr 5 lt SECTION CONTENTS PAGE Welcome s NENNEN aa ew ed VES eR RR 2 About This Guide 2 About Your Endpoint 0 eee eee eee 3 Dialpad and Indicators eee eae 3 Liquid Crystal Display LCD 4 Default Line and Function Buttons 4 Basic Button Functions s s eae 5 Maintenance and Diagnostics 6 Battery Packs amp Headset an 7 Battery Packs ooe crcr i arria iea E ete es 7 The Model 8524 8525 Headset a 9 About Voice Mail 0c eee 10 Enterprise Messaging eee eee eee eee 12 Automatic Speech Recognition ASR 13 Model 8524 8525 Endpoints vs Traditional Two Line Display Endpoints 14
33. CH VACATION is replaced by HOLIDAY in European systems DIALPAD CHARACTERS NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 amp 1 2 A B C 2 3 D E F 3 4 G H 4 5 J K L or 5 6 M N o Nor 6 T P Q R s 7 8 T U V 8 9 w D Y 2 9 NOTE The characters associated with the 5 and 6 dialpad digits are dependent on the software version To turn on Call Forward 1 Enter one of the following Call Forward fea ture codes All Calls 355 If No Answer 356 If Busy 357 If No Answer Busy 358 2 Enter an extension number or enter a line access code followed by an outside tele phone number 3 Hang up To turn off Call Forward 1 Enter 2 Press and hang up Notice This Inter Tel user guide is released by Inter Tel Inc as a guide for end users It pro vides information necessary to use the Model 8524 8525 endpoint The contents of this user guide which reflect current Inter Tel standards are subject to revision or change without notice Some features or applications mentioned may require a future release and are not available in the initial release Future product features and applications are subject to availability and cost Some features or applications may require additional hardware and or specific software Some system features can only be accessed by an administrator For information about these features see t
34. Dial the extension or hunt group number where the call is ringing The call is transferred to the endpoint you are using and you are connected to the caller See page 68 for more information about hunt groups NOTE If the Group Call Pickup feature is enabled you can pick up a call ringing at any station in a hunt group by dialing the hunt group s extension number 28 Inter Tel Model 8524 8525 User Guide FORWARDING CALLS With the Forwarding feature you can have calls follow you e g forwarded to a cell phone or you can redirect calls to a voice mail or other extension Manual Call Forwarding Manual call forwarding allows you to send incoming calls to another extension num ber You can even forward calls to outside numbers if your endpoint is programmed to allow this To forward calls 1 Press GP and dial B or press and dial one of the following feature codes e B B B Call Forward All Calls All incoming calls are forwarded with out ringing at your endpoint e B B B Call Forward If No Answer All incoming calls are forwarded if they are not answered before a timer expires NOTE You cannot adjust this timer Only the installer or System Administra tor can Call Forward If Busy When your endpoint is busy all incoming calls are forwarded without ringing at your endpoint e B B B Call Forward If No Answer or Busy All incoming calls are for warded if your endpoint is
35. ICROPHONE Inter Tel Model 8524 8525 User Guide 3 S D o o Z m L Liquid Crystal Display LCD Status Indicators gt Character Display A left arrow amp F1 F2 F3 and right arrow available only in the Diagnostic Mode Alarm Symbol This feature is currently unavailable Line Indicators dashes and line numbers 1 9 STATUS LINE INDICATOR DESCRIPTION INDICATOR DESCRIPTION NOSVC You are outside of the cover Off On hook or not in use age area Walk back into the On Line is in use covered arga Slow Blink Line is recalling from Hold or Transfer BATT You will also hear a beep in Fast Blink Line is ringing or camped on the earpiece Your battery Wink Line is on hold needs to be recharged MSG You have a message Default Line and Function Buttons LINE BUTTON DESCRIPTION LCD FUNCTION BUTTON DESCRIPTION LCD Call 1 Mute MUTE Call 2 Forward FWD Call 3 Undefined 4 Call 4 O Undefined IC INTERCOM Conference CNF CR Do Not Disturb O Message MSG Undefined Redial REDL ER Undefined ER Transfer TRANS ER Undefined ER System Speed Dial SYS SPDL Special Button Cancel menu display Inter Tel Model 8524 8525 User Guide Basic Button Functions BUTTON FUNCTION ACTION Power on Press and ho
36. ITHER Press and dial B B B to log out of all of your ACD hunt groups at once The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone OR Press and dial B B A One of the following displays will appear e f you were logged in to only one hunt group the display shows AGENT LOGGED OUT OF lt Aunt group The procedure is complete e If you were logged in to more than one hunt group the display shows AGENT LOGOUT ACD NUMBER Dial the extension number of the desired ACD hunt group e If you were not logged in to any hunt group the display shows NOT LOGGED INTO ANY ACD GROUP 2 Press to hang up Ending an ACD Hunt Group Call Each time you end an ACD hunt group call a wrap up timer is started Until this timer expires you will not receive another call through any ACD hunt group You can however end the wrap up session before this timer expires as described below To terminate the ACD Agent wrap up period before the timer expires Press and dial BIG NOTE If you were not logged in to an ACD hunt group the display shows CANNOT ACCESS RESERVED FEATURE 70 Inter Tel Model 8524 8525 User Guide SECTION CONTENTS PAGE Introd ction s RD TA KAKA DNA Kn DORMI MA RS RR ZR RO om ERR RR ON 72 E Mail Reader Features c eee e eee eee 73 Using Your Advanced Mailbox 74 Setting Up Your E Mail Password 75 Accessing E Mail Messages cee cere eee eee
37. Po m wi r4 fe o E Y lt m l Q8 A8 Q9 A9 Q10 A10 Q11 A11 Q12 A12 Q13 A13 Why don t the local telephone company star codes i e 82 69 etc work when I use the Outgoing Call access code to call an outside number Rather than use the Outgoing Call access code to obtain an outside line you must dial a Select Line Group number before you can use the star codes For example if your system is using the default Select Line Group numbers you would have to dial 92001 to access that line Once you have dial tone you can dial the star code and the num ber Why can t I use ASR to enter my e mail password To prevent others from overhearing your password you must enter it using the dial pad buttons on your endpoint See page 75 for additional information about entering your e mail password if E Mail Reader is enabled for your mailbox If my e mail password expires for my e mail client and I have to change it do I also have to update it for my mailbox Yes Whenever you change your e mail password you will be prompted to update it for E Mail Reader See page 75 for additional information about entering your e mail password Why don t I have e mail and fax messages in my mailbox If your mailbox is the standard voice mailbox see page 10 you will not receive e mail and fax messages in your mailbox To receive these types of messages E Mail Reader must be enabled f
38. Private Certified Priority Send HONE Send and Exit Hang Up E New Messages EB Saved Messages KI TRANSFER METHOD pa Unannounced Screened A Announce Only gt MESSAGE OPTIONS Cancel Unheard Messages Recover Deleted Messages Listen EB Recover All 2 Purge All BIG REMOTE MESSAGING Program Cascade Level EN Enter cascade level number then Change ER Personal Eg Pager 3 Enter Time of Day EN Set Days of Week Weekdays EN All Days 2 Individual Day 1 7 EJ Select Message Category ER Priority Messages EN All Messages Part No 935 4519 Issue 3 April 2005
39. Recover or press jp to access undelete options 2 m m z Gi s gt Ka m lv BA ON EITHER Say Listen or press p to listen to your deleted messages and choose which ones to recover After each message you can e Say Replay or press p to replay the message e Say Reply or press p to reply to the message e Say Forward or press to forward the message e Say Previous or press fb to listen to the previous message e Say Envelope or press ip to play the message envelope e Say Next or press fJ to listen to the next message e Say Recover or press gp to recover the message OR say Recover or press amp ip to recover all deleted messages OR Say Purge or press to permanently delete all deleted messages 5 Press to hang up Inter Tel Model 8524 8525 User Guide 37 Recording and Sending Voice Mail Messages You can record and send voice mail messages by accessing the record option on the main menu NOTE If E Mail Reader is enabled for your mailbox a reply to an e mail message see page 77 is a recorded voice message that is attached to the e mail as a wav file To record and send voice mail messages m 1 Access your mailbox as described on page 33 ka 2 Say Record or press g S 3 Say or enter the desired mailbox number or group list number The system o announces the name assigned to the mailbox number or gro
40. Speed Dial 336 Hold Individual 399 Switch Keymap 335 Hold System 346 Transfer To Hold 330 Hookflash Recall in Europe 345 Transfer To Ring Some feature codes may not apply to your endpoint For a list of feature codes specific to your endpoint consult the user guide TELEPHONE SYSTEM AND VoicE MAIL FEATURE GUIDE UsiNG VoicE MAIL To access your mailbox 1 Dial the voice mail extension number 2 Say Login or press and say or enter your mailbox number 3 Enter your password and press GES 4 Voice mail plays the main menu for your mailbox type and guides you through the available options STANDARD VOICE MAILBOX MAIN MENU TO SAY PRESS Access new voice mail messages New 1 Record voice mail messages Record 2 Access saved voice mail messages Saved 3 Access personal mailbox options Personal 4 Access message options Options 5 Disable Automatic Speech Recognition Disable 8 ADVANCED MAILBOX MAIN MENU TO SAY PRESS Access voice mail messages Voice mail 1 Record voice mail messages Record 2 Access e mail messages E mail 3 Access personal mailbox options Personal 4 Access message options Options 5 Access faxes Facsimile 6 Disable Automatic Speech Recognition Disable 8 REMOTE FEATURE ACCESS Remote Feature Access allows you to change your station password place your endpoint in Do Not Dist
41. Wi a Es ui DE E Es ul O zZ o 2 4 Hang up 80 Inter Tel Model 8524 8525 User Guide RECOVERING DELETED MESSAGES Recovering deleted messages varies based on media type If you delete a voice mail message you can retrieve it within a specific time frame up to 24 hours programmed by your voice mail administrator The specified time frame for retrieving deleted e mail and fax messages is determined by the Exchange administrator Once you recover a deleted message it is then restored to your saved message queue Deleted voice mail e mail and fax messages that are not recovered within the specified time frames are automatically erased NOTE Contact your system administrator if you want to know how long you have to recover deleted messages To recover deleted messages Access your mailbox as described on page 33 Say Options or press qj for Message Options Say Recover or press amp p to access undelete options BA XO N Specify which media type you would like to recover Your options are e Say Voice Mail or press to recover a voice mail message e Say E Mail or press to recover an e mail message e Say Facsimile or press to recover a fax message 5 EITHER Say Listen or press BP to listen to your deleted messages and choose which ones to recover After each message you can e Say Replay or press p to replay the message e Say R
42. accept your recorded name 5 Press to hang up Inter Tel Model 8524 8525 User Guide 21 MAKING AND RECEIVING CALLS Making and receiving calls is the basic purpose of any endpoint With your endpoint you can make receive intercom and outside calls as well as make emergency calls Intercom Calls Your extension number allows other people to place intercom calls to you without dialing any extra codes And because every endpoint in your telephone system is assigned an extension number you can call other people in your system quickly and easily NOTE Ask your system administrator for a list of extensions Placing Intercom Calls To place an intercom call 1 Press GZ 2 Dial an extension number e W D lt x Ka o DI o 3 Wait for the call to be answered 4 When finished press E to end the call NOTE Do not use the WS button to end a call because that will turn your endpoint off and you will not receive calls until you turn the endpoint back on To place a non handsfree call that will ring at the other endpoint until answered Press before dialing the extension number This step is not necessary if you programmed your endpoint for the Ring Intercom Always feature described below To program your endpoint to always send non handsfree calls using the Ring Intercom Always feature Press and dial B A The current status is shown To leave a message if there is no answer
43. al numbers see page 54 How do I change the time and date on my endpoint Only your System Administrator can change the time and date Please contact your System Administrator if you notice that the date and time are incorrect Why can t I retrieve deleted messages Voice mail may have erased your message After a programmed amount of time has lapsed up to 24 hours voice mail automatically erases all deleted messages see page 37 If you attempted to undelete a voice mail within this time frame however your telephone system may not have the latest software Or your voice mail system may not have sufficient space programmed to store deleted messages Contact your System Administrator to determine if this feature is available How can I set the number of rings that are allowed before the call is sent to voice mail Only your System Administrator can change the number of rings You cannot alter this at your endpoint How can I change the name displayed on my endpoint Only your System Administrator can change the user names assigned to extensions Why cant I program a Station Speed Dial number to the button I want It keeps say ing that the button is non programmable Your System Administrator has programmed that button as a non programmable but ton Because you cannot override system programming from your endpoint you must choose another button Inter Tel Model 8524 8525 User Guide 87 m E Bo z Gi 2 Oo
44. are three types of account codes e Standard account codes are automatically entered into the SMDR report when ever you place a call e Forced account codes must be dialed before you can place an outside call e Optional account codes can be entered at any time during a call NOTE Your system administrator can tell you which types of account codes are used on your telephone system To enter an optional account code 1 Press and dial GOO 2 Enter the optional account code If the account code is not immediately accepted press GKZNB To set an account code for all calls placed from your endpoint Press and dial B B B and then the account code If the account code is not immediately accepted press GENIS This code will be used for all calls made from your endpoint until it is disabled To disable the code Press and dial B B B then press GEE SCREENING CALLS If desired you can screen calls that are transferred from voice mail This allows you to accept and or refuse specific calls Depending on the call screening transfer method you select see page 50 calls from voice mail may be unannounced announce only or screened When your mailbox is programmed for screened calls you have the following options when you receive a transfer e Say Accept or press yp to accept the call e Say Replay or press amp fip to replay the announcement e Say Voice Mail or press i to send the call
45. as INTER TZL Model 8524 8525 User Guide Sagatta QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone and voice mail features for Inter Tel endpoints For detailed information about these and other features refer to the complete instructions in the appropriate user guide PLACING AN INTERCOM CALL 1 Press and dial an extension number 2 If your call goes through handsfree to the called phones speaker speak after you hear a double tone Ifyou hear continuous ringing wait for the call to be answered 3 When finished press egg to hang up PLACING AN OUTSIDE CALL 1 EITHER Press and dial the Outgoing Call feature code the default feature code is B OR Press and ER GD O or 2 Dial the desired number 7f you hear a single progress tone you must dial an account code before you can place your call 3 When finished with the call press e ANSWERING AN INTERCOM OR OUTSIDE CALL Press to answer the call PLACING A CALL ON HOLD While on a call press eeng Press to hang up or place another call To return to the call press em emp and then press the flashing line number PLACING AN EMERGENCY CALL Press and dial B B B in the U S or B B 3B in Europe to auto matically place a call to the system s programmed emergency number You do not have to press or ER or ER for outsi
46. ble depends on the software version To cancel Do Not Disturb Press GI CELEB and dial 42 Inter Tel Model 8524 8525 User Guide USING REMINDER MESSAGES Never be late for a meeting again With Reminder Messages you can program your endpoint up to 24 hours in advance to alert you at a specified time At the pro grammed time the reminder message signals you with eight short tones and your dis play shows the message If you are on a call you still hear the tones and the message displays for ten seconds Then the display returns after you hang up Reminder dis plays interrupt but do not affect programming Your telephone system can have up to 20 different reminder messages each of which o can be changed by the system administrator installer or programmer Your trainer or J system administrator will give you a list of reminder messages for your system For z 5 A 5 el convenience you should update the following default list o DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE 01 MEETING 11 CALL ENGINEERING zy 02 STAFF MEETING 12 CALL MARKETING a 03 SALES MEETING 13 CALL ACCOUNTING 04 CANCEL MEETING 14 CANCEL DND 05 APPOINTMENT 15 CANCEL CALL FWD 06 PLACE CALL 16 TAKE MEDICATION 07 CALL CLIENT 17 MAKE RESERVATION 08 CALL CUSTOMER 18 REVIEW SCHEDULE 09 CALL HOME 19 LUNCH 10 CALL CORPORATE 20 REMINDER
47. call on System Hold 1 Press and dial GOO 2 Press OR place another call To return to a call that is on hold Press E CEB and the flashing line number 2 m m z i9 si E Ka m o MUTING THE MICROPHONE To mute the microphone so that you can hear the other party but they cannot hear you this does not put them on hold 1 Press and then 2 To return to the call press and then ER Inter Tel Model 8524 8525 User Guide 25 e W D lt x Ee Ka o W o PLACING CONFERENCE CALLS With the Conference feature you can establish a conference call with up to three intercom and or outside parties four including you To place a conference call 1 2 3 4 While on the first call press and dial B to put the call on hold Place an intercom or outside call Press and the fluttering line number to place the call on hold If neces sary repeat this step to place up to two more calls on conference wait hold Press and dial to join all of the calls together in the conference During the conference call you can do the following To place the conference on hold Press GAEB This places the conference on hold the parties are still connected To return to the conference press and dial To drop out of the conference Press and dial B then press GTI This removes you from the conference but leaves the other parties connected To add parties to the conference Do the fo
48. chnical support A15 First contact the appropriate administrator system voice mail or network 1f you have a question that is not covered in this user guide If you need further assistance contact your local authorized Inter Tel reseller Resellers can be located using the Inter Tel Web site at www inter tel com All Inter Tel sales service and support are handled at the local level m E a z Gi 2 Oo Po m Inter Tel Model 8524 8525 User Guide 89 DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes if necessary OUTSIDE LINE ACCESS CODES ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1 208 92001 92208 Automatic Route Selection 92000 Emergency Call 911 999 in Europe Outgoing Call 8 These defaults may differ depending on the software version EXTENSION NUMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Endpoint Extensions 1000 1999 Hunt Groups 2000 2299 Attendant 0 DI X e o z a lt DI m 90 Inter Tel Model 8524 8525 User Guide GENERAL FEATURE CODES FEATURE NAME FEATURE CODE NEW CODE Account Code Following Calls 391 Account Code Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In Out 328 ACD Agent Wrap Up Terminate 329 A
49. d Account Codes 60 Forwarding Calls 29 redirect calls 30 Frequently Asked Questions FAQ 87 Full Mailbox 33 G Getting Started 17 Greetings 20 H Headset 9 Hold 25 Hunt Group Calls Enabled Disabled 68 Hunt Groups 69 Indications of Low Battery 7 Individual Hold 25 Initializing Your Mailbox 18 Intercom Calls 22 Introduction 46 L Last Number Dialed Saved 31 LCD Panel 4 Learning More 85 Leaving Messages 32 Liquid Crystal Display LCD 4 Listening to Messages 35 Logging In and Out of ACD Hunt Groups 69 Low Headset Volume 9 Mailbox Almost Full Full 33 Maintenance 6 Maintenance and Diagnostics 6 Making and Receiving Calls 22 Making Emergency Calls 24 Making Pages 58 Manual Call Forwarding 29 Members Hunt Group 68 Message feature 32 search order 51 Message Count and Type 33 Messages listening 35 listening to messages 35 receiving 35 recording and sending voice mail messages 38 recovering deleted 81 using do not disturb 57 Messaging Remote 33 52 Moving On 45 Muting The Microphone 25 O Outside party s name number 31 Outside Calls 23 96 Inter Tel Model 8524 8525 User Guide D Page Remove Replace 58 Performing a Hookflash During a Call 59 Performing a Directory Search 61 Picking Up a Call 28 Place On Hold And Mute 24 Placing calls on hold 25 conference calls 26 intercom calls 22 outside calls 23 Primary Greeting 20 Programming cascade levels 52 date and time notif
50. de 314 Refer to page 59 Programming You Feature Buttons section for details on how to program the backspace button e Press to save the name 4 Dial the extension number or telephone number to be stored e Numeric mode Press GTI and then press the dialpad buttons to dial the desired numbers e Z O O Z NOTE f your number includes an asterisk pound hookflash or pause change the mode to the alphanumeric mode by pressing GG GB and then enter the special character Press to move to the next space If necessary press the Backspace button e g Cab B to backspace and make corrections e Press to save the number NOTE To dial outside telephone numbers without first selecting an outgoing line enter a line access code such as the Outgoing Call code 8 at the beginning of the outside telephone number Inter Tel Model 8524 8525 User Guide 55 zZ el 9 2 o z Creating Station Speed Dial Buttons If your telephone system supports it you can program the programmable buttons as speed dial buttons by selecting a speed dial number to associate with the button NOTE Before you program a speed dial button you need to store a number in a speed dial location see the previous instructions To program a user programmable function button as a Station Speed Dial but ton 1 Press and dial GOO 2 Press the feature button you want to change into a Station Speed Dial bu
51. de access Inter Tel Inc January 2005 printed in US Part no 835 2474 2 PLACING A CONFERENCE CALL 1 While on the first call press and dial to place the call on hold 2 Place an intercom or outside call Then press and the flashing line number to place the call on hold If necessary repeat this step to place a third call on hold 3 Press and dial B to join all of the calls together in the conference FORWARDING CALLS 1 EITHER Press erg and dial en OR press and dial one of the call forwarding feature codes 2 Do one of the following To forward to an outside telephone number Press emm select an outgoing line and dial a telephone number To forward to an extension number Dial the extension number To forward to your voice mailbox Press and dial qx Then press emp to hang up To cancel call forwarding Press eg and dial en then press emm RESPONDING TO A WAITING CALL If you hear a call waiting tone do one of the following EITHER End the current call by pressing expe When the waiting call rings answer as usual OR Place the current call on hold by pressing emp Then answer the wait ing call by pressing and then the flashing line number CHANGING THE VOLUME Press once REDIALING A NUMBER Press Gm AT and dial g The number is automatically dialed PAGING 1 Press and dial 1 Dial the desired zone number 0 9 2 After the tone make your announcement 3 Press to hang u
52. e available the display shows CANNOT ACCESS FEATURE Inter Tel Model 8524 8525 User Guide 31 USING THE MESSAGE FEATURE In today s busy world it s almost guaranteed that you will call someone that is on another call does not answer or is in DND But with the Message feature you can let the other person know you called When you leave a message you can e Have the called party return your call When the party you called responds to the message indication a call is automatically placed to your endpoint e Leave a message with the called party s message center which can be a per son or voice mail When the party you called responds to the message a call is automatically placed to his or her message center instead of your endpoint NOTE To signal that a message is waiting a called endpoint s MSG button flashes and the display shows the number of waiting messages e W D lt x Ee Ka o DI o Leaving Messages To leave a message while on an intercom call 1 Press and dial BB 2 Press to hang up or wait for the message center to answer To leave a message without placing an intercom call 1 Press and dial GOGO 2 Dial the desired extension number 3 Press to hang up To cancel a message that you left at another endpoint 1 Press and dial OG OO 2 Dial the extension number of the endpoint where you left the message 3 Press to hang up Receiving Messages When you see a MSG
53. e diagnostic tool 1 With the power off hold down the and buttons The serial num ber of the endpoint and the port information will show on the display 2 Release the button then release the button After a few seconds the endpoint will vibrate Model 8525 only and flash solid squares and Zs across the top two lines of the display 3 Release the buttons The display will then flash all the items at the bottom of the display The display should look similar to the one shown on the page 4 4 To turn the diagnostics off hold the button until you hear one beep If anything is missing from the display there is something wrong with the endpoint and it should be returned to Inter Tel for repair or replacement 6 Inter Tel Model 8524 8525 User Guide BATTERY PACKS amp HEADSET The following sections discuss the peripheral equipment used with the Model 8524 8525 Battery Packs The endpoint will need to have its battery pack recharged periodically The standard rechargeable endpoint battery pack gives you two hours of talk time or 40 hours of stand by time Stand by time is when the endpoint is turned on but you are not using it pr z z Gi lt o E x S lt If you use your endpoint frequently a 3 6V 800mAh Nickel Cadmium battery pack with twice the capacity of the standard battery pack is available Indications of Low Battery The endpoint will notify you when the charge on the battery pack becomes low If y
54. e mail 27 Transferring To An Outside Number 27 Transferring To Another Extension 27 Transferring To Voice Mail 27 Turning Your Endpoint On and Off 18 U Using account codes 60 advanced mailbox 74 defaults 19 41 47 do not disturb mode 57 feature buttons 59 record a call 57 voice mail messages 35 Inter Tel Model 8524 8525 User Guide 97 V Viewing Speed Dial Numbers 57 Voice Mail administrator 10 messages 35 Voice Mail Flowchart advanced mailbox 83 standard mailbox 99 Voice Mail Messages recording and sending 38 recovering deleted 37 Voice Mail Options 48 volume levels 46 W Waiting Calls 24 Welcome 2 What the Administrators Can Do for You 86 Working in Hunt Group 68 Wrap Up Timer 70 Z Zones Page 58 98 Inter Tel Model 8524 8525 User Guide VOICE MAIL FLOWCHART STANDARD VOICE MAILBOX NOTE At any menu level you can say Cancel or press to cancel or return to the previous menu or say Accept or press EM to accept MAILBOX ACCESS EITHER Press the Mes sage button to respond to a message from voice mail OR Call the voice mail extension number say Login or press ES and say or enter your mailbox number Enter your password press EJ SUBSCRIBER MAILBOX MENU New Message Record Saved Messages WW Personal Options Message Options Disable ASR RECORDING A MESSAGE
55. eed Dial Programming 383 System Forward Enable 352 System Forward Disable 353 System Forward On Off 354 System Speed Dial 381 Switch Keymap 399 Transfer To Hold 346 Transfer To Ring 345 Inter Tel Model 8524 8525 User Guide NOTES m E a z al Oo Po m Inter Tel Model 8524 8525 User Guide DI X fe o z a lt DI m Inter Tel Model 8524 8525 User Guide A About This Guide 2 About Voice Mail 12 About Your Endpoint 3 Accessing e mail messages 77 fax messages 80 Accessing Your Endpoint 66 Account Codes 60 ACD Agent Wrap Up Period 70 ACD Hunt Groups 68 Administrators 86 Advanced Mailbox using 74 voice mail flowchart 83 Agent Help 67 Agent IDs 68 Alternate Greeting 20 Answer A Call 9 Automatic Call Answer 47 Automatic Speech Recognition ASR 12 B Basic Button Functions 5 Battery Packs 7 Battery Packs amp Headset 7 Buttons message 32 C Call Forwarding 29 Call Pickup Reverse Transfer 28 Call Screening 60 Call Transfer 26 Call Waiting 24 32 Callbacks 23 Calls ending ACD 70 making 22 making emergency 24 picking up reverse transferring 28 redirecting 23 24 Canceling messages 32 Cascade Levels 52 Changing 46 call screening transfer method 50 directory name 21 e mail password 76 fax destination number 51 message envelope 49 message search order 51 personal greeting 21 ring type 46 transfer method 50 voice mail message envelope 49
56. em is programmed some of your feature buttons may be user programmable If so you can program them with any of the feature codes listed in the back of this user guide or with extension numbers In addition you can combine the feature button and Station Speed Dial functions to program a feature but ton to dial an outside number To program a user programmable function button 1 Press and dial DOG 2 Press the function button 20 B B you want to program 3 Enter the feature code you want to store under that button Refer to the back of this guide for default feature codes NOTE When you enter the feature code 314 to program the Backspace button as a function button the display may show MENU instead of BACKSPACE Please ignore the display the feature code 314 is set to use backspace 2 e lt Z O fe Z To return all function buttons to their original default values Press and dial OG OO To display the current function button values 1 Press and dial BDO 2 Press the function button s you want displayed 3 Press to hang up Inter Tel Model 8524 8525 User Guide 59 2 O o gt O USING ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording SMDR feature you might be required to enter account codes when you place a call These codes add information to telephone record reports that the system will periodi cally print There
57. eply or press p to reply to the message e Say Forward or press Jis to forward the message e Say Previous or press fip to listen to the previous message e Say Envelope or press bp to play the message envelope e Say Next or press Jj to listen to the next message e Say Recover or press amp gip to recover the message OR say Recover or press i to recover all deleted messages OR Say Purge or press ll to permanently delete all deleted messages 6 Hang up c 2 z Gi m gt Ir pa m gt iz m zu Inter Tel Model 8524 8525 User Guide 81 Y m a q m 72 lt T o Z D CHANGING MESSAGE ENVELOPES When you receive a voice fax or e mail message a message envelope is played The envelope can include the time and date the message was left the source of the message and additional information that is associated with the media type Common envelope options for voice mail e mail and fax include e Time and Date The time and date the message was received e Source The source of the voice e mail or fax message These envelope options vary by media type e Length The recorded time in minutes for voice messages e Subject The text in the subject field for e mail messages e Pages The number of pages included in the fax attachment By default all of the envelope options are enabled for each type of message How ever you can change yo
58. er You can change your mailbox password at any time The new password can be up to 12 digits long and must be numeric To change your mailbox password 1 Access your mailbox as described on page 33 2 Say Personal or press fb to select the Personal Options Menu 3 Say Password or press B If you want a password enter a new password using digits 0 9 up to 12 digits and then press when you are done The messaging system plays back your password If you do not want to use a password just say Skip or press DP 4 Say Accept or press to accept the password as entered or say Re enter or press db to erase and re enter your password 5 Press to hang up zZ o o 2 o z 48 Inter Tel Model 8524 8525 User Guide Changing the Voice Mail Message Envelope When you receive a voice mail message the voice mail system plays an envelope that can include the time and date the message was left the source of the message and or the message length By default the envelope contains all of this information but you can change your envelope as described below NOTE If E Mail Reader is enabled for your mailbox you can also change your e mail and fax message envelopes See page 82 for instructions about how to change your voice mail e mail and fax message envelopes To change your voice mail message envelope 1 Access your mailbox as described on page 33 2 Say Personal or
59. er the greeting say Login or press to identify yourself as a subscriber 3 Say or enter your mailbox number 4 Enter your mailbox password if programmed Then press em If you reach voice mail when responding to a message enter your personal pass word and press emm LISTENING TO VOICE MAIL MESSAGES 5 Enter your mailbox as described on page 3 If E Mail Reader is enabled for your mailbox say Voice Mail or press en If E Mail Reader is not enabled for your mailbox skip this step Select one of the following Say New or press to listen to new messages Say Saved or press to listen to saved messages While you are listening to a message you can use the following options Say Skip or press to skip to the end of the recording Say Backup or press to back up Say Pause or press to pause Then press any key to continue Say Forward or press to skip ahead Say Lower or press B to lower the volume Say Envelope or press B to play the message envelope again Say Higher or press to raise the volume Say Save or press to save the new message in your mailbox Say Delete or press to delete the message from your mailbox When the message has finished playing you have the following options Say Replay or press to replay the message from the beginning e Say Reply or press to reply to the message Say Forward or press to forward a copy of the
60. ered For example 77776444844 would enter SMITH When adjoining characters are located under the same button press once to advance to the next character For example 566662 B66337777 would enter JONES Note that letters correspond to the letters printed on dialpad buttons 1 9 Press once to advance and twice to leave a space Press Backspace button e g EB to back space z e z O fe z NOTE To use the Backspace button you must pre program one of the fea ture buttons on your endpoint to use the Backspace button feature code 314 Refer to page 59 Programming You Feature Buttons section for details on how to program the backspace button e Change to numeric mode Press GG and then press the dialpad but tons to enter an extension number Press Backspace button e g EB to back space Inter Tel Model 8524 8525 User Guide 61 4 Press to view the selected name The display will time out if the number is not dialed Press to dial a number or feature code while it is displayed NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 6 7 8 9 10 11 ENGLISH CHARACTERS JAPANESE CHARACTERS 4 z amp 1 A I U E O a 2 A B C R 2 KI KU KE KO i 3 D E F 3 SA SHI SU SE so u 4 G H I ii 4 TA CHI TSU TE TO e 5 J K L Hor D 5 NA NI NU NE NO o 6 M N 9 Nor 6 HA HI FU HE HO tsu 7 P Q R S 7 MA MI MU ME MO ya 8 T U V 8 YA Yu YO S i yu 9 Ww X Y Z 9 RA RI RU RE RO yo
61. ers This allows someone to call anyone in the group using the common extension or a specific member using the individual extension The members of these groups and the common extension s are programmed by your system adminis trator Hunt Group Calls Enabled Disabled If you are a member of a hunt group you can divert or accept hunt group calls to your extension To divert or accept hunt group calls 1 Press and dial OGO O 2 Press to hang up ACD Hunt Groups Some hunt groups use a special feature called Automatic Call Distribution ACD that distributes the hunt group calls equally among the available members These hunt group members are referred to as agents who log in to the ACD hunt group to receive calls and log out to halt ACD hunt group calls Distributing Calls Calls are distributed through an ACD hunt group based on Agent IDs or extensions as described below 2 O o gt O e Agent IDs If the hunt group is programmed to use ACD Agent IDs each agent is assigned an Agent ID number to enter during the login procedure see Logging In and Out of ACD Hunt Groups The hunt group calls are routed to logged in agents according to their Agent ID number instead of their extension number Because the Agent ID is not associated with any extension the agent can use any endpoint in the system to log in e Members If the hunt group is not programmed to use Agent IDs it will have a pre programmed list of
62. essage notification to start and stop Enter or say the times with two digits for the hour and two digits for the minutes e g 0900 9 00 If entering the time in 12 hour format e Say AM or press p for AM e Say PM or press jp for PM NOTE For 24 hour notification program the starting and ending times to be the same 7 Say Category or press p You have the following options e Say All Messages or press BP for all messages e Say Priority or press for priority messages only 8 Hang up or press to save the settings and exit NOTE If for some reason voice mail is not able to use your remote notification your mailbox will receive a message stating that notification could not be completed Inter Tel Model 8524 8525 User Guide 53 SPEED DIALING Speed dialing allows you and your system administrator to store frequently dialed numbers for easy dialing Each number is stored on your endpoint Station Speed Dial or in the telephone system System Speed Dial and is identified by a location number Once programmed you can quickly dial these numbers by entering a feature code and dialing the desired location number Because the system supports both sta tion and System Speed Dial numbers you can have access to over 5000 stored num bers Station Speed Dial You can program and use up to ten personal speed dial numbers on your endpoint In addition if you have programmable buttons
63. from low to high or vice versa while you are talking on the endpoint Press once To set the low volume level Press until Volume Level displays and press B The Current Volume Level appears Use the dialpad to enter a volume level from 1 softest to 8 highest High volume is automatically set two levels higher than low volume If you have a headset the headset s low volume must be adjusted separately Changing the Ring Type The ability to change your endpoint s ring type is helpful in close quartered environ ments Ring types include Normal Ring Vibrator Ring Vib Norm Ring zZ el o 2 o z To select the ring type for your endpoint 1 Press Gd 2 Press until Ring Type displays and press B 3 Press to select Telephone Ring The ring type currently set on your endpoint displays with an asterisk 4 Press until you see the ring type you want Then press B Normal is the factory set default Vibrator ring type works only if your endpoint has the optional vibrating ringer 46 Inter Tel Model 8524 8525 User Guide Enabling Automatic Call Answer The Automatic Call Answer feature determines whether or not you are automatically connected to a caller when you press Gap If this feature is enabled you are auto matically connected when you press Gap If it is disabled you must first pressing GZ C and then pressing the flashing button To enable disable this feature for ringing outside calls
64. g voice mail you and other callers can send and receive recorded messages from any supported endpoint on the system To use voice mail features each user or sub scriber is assigned a mailbox which usually corresponds to the extension number assigned to your endpoint You can however have an unassociated mailbox that does not correspond to an extension Unassociated mailboxes are typically used for agents or other personnel who don t have a permanent office With your mailbox you can use personal or system greetings to let callers know if you are out of town on a call etc If a caller reaches your mailbox they can leave a message hang up or access an attendant In addition if your voice mail administrator sets up one or more group lists of mailboxes you can send a message to a group of people by entering one number instead of everyone s individual mailbox number Inter Tel voice mail systems support the following types of mailboxes e Advanced Mailbox If E Mail Reader is enabled for your mailbox you have access to voice mail e mail and fax messages in your mailbox You can also cus tomize your personal mailbox options and access advanced messaging features See page 71 for information and instructions about using E Mail Reader features For a voice mail flowchart for advanced mailbox users see page 83 e Standard Voice Mailbox This type of mailbox allows you to send and receive voice mail messages record personal g
65. gent Help Request 375 Agent Help Reject 376 Answer Ringing Call 351 Automatic Intercom Access On Off 361 Automatic Line Access On Off 360 Automatic Line Answer 350 Backspace Button 314 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward No Answer Busy 358 Conference 5 Change Language 301 Data 340 Default Station 394 Directory 307 Display Time And Date 300 Do Not Disturb 370 Do Not Disturb Cancel 371 Do Not Disturb On Off 372 Do Not Disturb Override 373 Feature Button Default 395 Hold Individual 336 Hold System 335 Hookflash Recall in Europe 330 Hunt Group Remove 322 Hunt Group Replace 323 Hunt Group Remove Replace 324 Message 365 Message Cancel Message Left 366 Message Cancel Message On Endpt 368 Message Silent Message 367 Page 7 Page Receive On Off 325 Program Baud Rate 393 Inter Tel Mode 8524 8525 User Guide 91 m E a z al o z m DI X e o z a lt DI m FEATURE NAME FEATURE CODE NEW CODE Program Buttons 397 Program Station Password 392 Queue Callback Request 6 Record A Call 385 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer Call Pick Up 4 Review Buttons 396 Ring Intercom Always On Off 377 Ring Tone Selection 398 Station Speed Dial 382 Station Sp
66. ges For conve nience you should update the following default list S Hu DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE 01 DO NOT DISTURB 11 OUT OF TOWN TIL a 02 LEAVE A MESSAGE 12 OUT OF OFFICE a 03 IN MEETING UNTIL 13 OUT UNTIL 04 IN MEETING 14 WITH A CLIENT 05 ON VACATION 15 WITH A GUEST HOLIDAY TIL 06 ON VACATION 16 UNAVAILABLE HOLIDAY 07 CALL ME AT 17 IN CONFERENCE 08 AT THE DOCTOR 18 AWAY FROM DESK 09 ON A TRIP 19 GONE HOME 10 ON BREAK 20 OUT TO LUNCH Because the system DND message only uses one line of your display you can enter a second line of text up to 16 characters For example if you select 03 IN MEETING UNTIL as your first line of text you can enter 3 30 as your second line Callers with a display endpoint will then see IN MEETING UNTIL 3 30 To enable DND 1 Press GZ CELEB and dial CR 2 Dial the desired two digit number for the message you wish to use Inter Tel Model 8524 8525 User Guide 41 e W lt Ka o DI o 3 If desired customize the second display line by entering the desired numbers or letters as described below e Remain in numeric mode Press the dialpad buttons to dial the desired num bers If you make a mistake you must press and start over Change to alphanumeric mode Press MB and then press the dialpad buttons to enter the desired characters See the chart on t
67. he Fre quently Asked Questions on page 87 For sales service or technical support contact your local authorized Inter Tel reseller Comments about this user guide or other technical documentation should be directed to Inter Tel s Technical Publications Department at Tech Pubs inter tel com All products and services mentioned in this publication are the trademarks service marks registered marks or registered service marks of their respective owners Inter Tel and Enterprise Messaging are registered trademarks of Inter Tel Incorpo rated Microsoft and Outlook are registered trademarks of Microsoft Corporation Table of Contents CONTENTS FINDING YOUR WAY 2mm RR xm Rhe Sx e ree ed ENEE antennas Welcome isis oir Eege Ee e etg YN edd i e a ati e BE About This Guide 1 52 eei tied e e e ga ee uan atu Gen PARAAN About Your Endpoint ENEE REN Eee b Exe RO x ee eee hm E n AVM YNOA SNIGNIA Maintenance and Diagnostics Battery Packs amp Headset 0 cece eee een n nnn About Voice Mall TA RE dele nuhi eeu Model 8524 8525 Endpoints vs Traditional Two Line Display Endpoints o m E z D e gt Ka 4 m D Tips for Ueg NNN ku ese NAG rh 9r NN STEEN RR x hex Ra or Rx RR GETTING STARTED 155a re ht pu REX RR mE dum d RERO EELER e as Introduction lisse Rh hh hn Turning Your Endpoint On and On Setting Up Voice Mail Making and Receiving Calls 4 2 nnn Placing Calls On Ho
68. he right The num ber of times a button is pressed determines which character is entered For example 33377744432999 would enter FRIDAY When adjoining charac ters are located under the same button press once to advance to the next character For example 6G TB 206 66 CAB 26632999 would enter MONDAY Note that letters correspond to the letters printed on dial pad buttons 1 9 Press twice to leave a space or press Backspace button ep GT to back space NOTE To use the Backspace button you must pre program one of the fea ture buttons on your endpoint to use the Backspace button feature code 314 Refer to page 59 Programming You Feature Buttons section for details on how to program the backspace button 4 Press to hang up NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 6 7 8 9 10 11 ENGLISH CHARACTERS JAPANESE CHARACTERS 1 z amp 1 A l U E 9 a 2 A B e 2 KI KU KE KO i 3 D E F 3 SA SHI SU SE SO u 4 G H l i 4 TA CHI TSU TE TO e 5 J K L Hor P 5 NA NI NU NE NO o 6 M N O Nor 6 HA HI FU HE HO tsu 7 P Q R S 7 MA M M ME MO ya 8 T U V 8 YA YU YO yu 9 W X Y Z 9 RA RI RU RE RO yo 0 0 WA WO N pa ba long The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language The character availa
69. he system When using ASR follow these guidelines for best results e When completing a mailbox related task either say the command each time or press the dialpad digits each time e Use the handset when issuing spoken commands Your endpoint s speaker can pick up background noise and other sounds which may cause the system to mis interpret a command e Voice mail command words are shown on display endpoints If your endpoint has a display and you don t hear the command word when the prompt is announced look at the display for the appropriate voice command e When you use the dialpad digits to complete a task you are sometimes prompted to press EM to indicate to the system that you have finished entering digits It is not necessary to say Pound or Hash when using ASR The silence that fol lows your voice command replaces the El digit e While you are recording a message ASR is temporarily disabled therefore you cannot issue spoken commands to access options like pause and erase If you attempt to issue a spoken command while you are recording your recording will include the command you issued To access the pause and erase options you must press the appropriate dialpad digits e You cannot use ASR to set up your e mail password see page 75 For security reasons you must enter your e mail password characters by pressing the appro priate dialpad digits Entering passwords this way prevents others from overhear ing y
70. ication 53 fax destination 51 feature buttons 59 outside number as a feature button 59 remote feature access 65 remote messaging 52 ring intercom always 22 secondary extension buttons 59 R Receiving intercom calls 22 messages 32 outside calls 24 Record A Call 57 Recording and sending voice mail messages 38 voice mail directory name 21 Recording Personal Greetings 20 Recovering Deleted Messages 37 81 Redialing a Number 31 Redirect Call 30 Redirect Calls 23 24 Remote Access Password 65 Remote Feature Access 66 Remote Messaging 33 52 Requesting areminder message 43 Responding to a Waiting Call 24 Returning to Default Station 47 Reverse Transfer Call Pickup 28 Ring Intercom Always 22 Ringing with Headset 9 S Screening Calls 60 Search Order 51 Searching Directories 61 Selecting a Ring Type 46 Sending Messages 38 Setting account codes 60 personal options 82 remote messaging 52 your e mail password 75 Setting Up The Chargers 7 SMDR Station Message Detail Recording 60 Speed Dialing 54 Standard Account Codes 60 Standard Voice Mailbox Flowchart 99 Station Speed Dial 54 Station to Station Messages 32 System Administrator 86 System Hold 25 System Speed Dialing 57 T Telephone Directory 61 Telephone System Guidelines 16 Terminating the ACD Agent Call 70 The Charging Stand 8 The Quick Charger 8 Timers 29 70 Tips for Use 15 Transferring Calls 27 to an outside number 27 to another extension 27 to voic
71. ification followed by GED To turn on Do Not Disturb a Press GTP and dial b Enter message number 01 20 and if desired enter the optional second line message text C Press GTP S To turn off Do Not Disturb o Press GTP and dial B then press GE 5 To turn on Call Forward z a Press GGG B and enter one of the following Call Forward feature codes All Calls e x erg Os 355 If Busy 357 If No Answer 356 If No Answer Busy 358 b Enter an extension number or enter a trunk access code followed by an out side telephone number C Press GO To turn off Call Forward Press GTP and dial B then press GE 66 Inter Tel Model 8524 8525 User Guide REQUESTING AGENT HELP NOTE This feature is not supported on peer to peer P2P calls Ask your system administrator if your endpoint is configured to use P2P audio Your telephone system may be programmed to support the Agent Help feature which allows you to request help from a designated Agent Help Extension usually your supervisor during a call When your request call rings at the Agent Help Extension the supervisor can choose to join the call or reject the request If the Agent Help Extension is a digital endpoint the endpoint s microphone is auto matically muted so that the supervisor cannot be heard unless he or she presses the mute button If the Agent Help Extension is a single line endpoint
72. imary or alternate greeting option record your greeting when prompted then press PB If you already have a primary or alternate greeting it is played when you select primary or alternate You can then do one of the following e Say Accept or press P to accept the greeting e Say Replay or press to replay the greeting e Say Append or press lt p add to the greeting and then press P e Say Erase or press to erase and re record the greeting e Say Cancel or press to exit without changing your greeting 6 Press to hang up Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you Although you record your name when you first initialize your mailbox you can change it at any time 9 m 4 i9 s E Ka m o To record your directory name 1 Access your mailbox as described on page 33 2 Say Personal or press fip to select the Personal Options Menu 3 Say Name or press p Your recorded name is played 4 Do one of the following e Say Accept or press EM to accept your recorded name e Say Replay or press p to replay your recorded name e Say Append or press amp J to add to your name e Say Erase or press to erase and re record your name When you hear a tone record your first and last name Then say Accept or press to
73. in your mailbox e Say Delete Message or press to delete the message 2 m Z i9 s gt Ka m lv NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message Inter Tel Model 8524 8525 User Guide 35 5 When the message has finished playing you have the following options e Say Replay or press to replay the message from the beginning e Say Reply or press Nj to reply to the message You have the following options Say Voice Mail or press ep to leave a voice mail message for the caller If the caller has a mailbox number you are prompted to verify the desti nation by saying Yes or by pressing P If the number was not associated with a mailbox the prompt requests a mailbox number If the message was from an outside caller you cannot leave a voice mail message Say Call Back or press to make a return call Your call will be transferred automatically to the caller s extension or telephone number if the number is available If the user is not available you will have the option of leaving a voice mail message If the telephone number is not available you cannot reply to the mes sage e Say Forward or press li to forward a copy of the message to another subscriber Jf you want to include an introduction say Record or press p Otherwise say
74. informs you if the mes sages are priority messages If E Mail Reader is enabled for your mailbox the media type is indicated e Remote Messaging The system indicates if the Remote Messaging feature is enabled see page 52 It also alerts you if a programming error has been detected when attempting to place a Remote Messaging call To access your mailbox 1 Dial the voice mail extension number You hear the main menu 2 During or after the greeting say Login or press to identify yourself as a subscriber 3 Say or enter your mailbox number 4 Enter your mailbox password if programmed then press lt p If you do not have a password press to bypass the password prompt See page 48 for information on programming passwords NOTE Generally saying Skip or pressing during any voice mail operation will advance you to the next step For example when leaving a voice mail message for another voice mail user you can say Skip or press Ji to skip the person s introduc tory message and proceed directly to the recording phase Similarly while listening to messages you can say Skip or press to skip the system generated voice prompts and proceed directly to the playback phase Also at any menu level you can say Cancel or press to cancel or return to the previous menu Inter Tel Model 8524 8525 User Guide 33 e W D lt x Se Ka o DI o DISABLING AND EN
75. is sent to your extension Screened Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name You can choose whether or not to accept the call See page 60 for instructions about using the call screening feature To change your transfer method if enabled BA DN Access your mailbox as described on page 33 Say Personal or press fip to select the Personal Options Menu Say More or press for More Options Say Transfer or press ip The system tells you what your current transfer method is You can then select the desired transfer method as follows e Say Unannounced or press qj to select unannounced transfers e Say Screened or press lt p to select screened transfers e Say Announce or press Jp to select announce only transfers e Say Cancel or press to return to the Personal Options Menu without making changes Press to hang up 50 Inter Tel Model 8524 8525 User Guide Programming a Fax Destination With the Inter Tel voice processing system when you specify a fax destination num ber for your mailbox callers can access your mailbox to send a fax to your fax machine To change your fax destination number Access your mailbox as described on page 33 Say Personal or press to select the Personal Options Menu Say More or
76. ld ee all RE 4 DADA KH a y NR eg SE Muting The Microphone sseseeeeee RR III n NO SNIAOW Placing Conference Calls nnn Transferring Calls llle RII th Using Reverse Transfer ANEN EN ET EEN TG Rx ra eee RR TRAE Forwarding Calls csi Aug SNE PADRE REENEN ROI RC E NENNEN NC RC Redialinga Number EN ner Re eh RUN WURR ee Displaying Information on Your Endpoint 4 2 31 Using the Message Feature 2 22 cee eee nh 32 Accessing Your Mailbox 2 IRI HII hh 33 Disabling and Enabling AGR 34 Accessing Voice Mail Messages 0 c cece eee eens 35 Using Do Not Disturb Mode 41 Using Reminder Messages 43 MOVING ON creradk remm eiie Rei TN tenes ENEE AD REN 45 Introductions REC AA AA etna d wee dies 46 Setting Endpoint Preferences 4 0200 eee eee 46 Setting Mailbox Preferences 48 Speed Dialing 1 0 cee hh uh 54 ELENA gs 9NISN m E Bo z al 2 o a m Olnter Tel Inc April 2005 printed in US iii CONTENTS PAGE Using Record a call ccc ee eee hh rh 57 Paging WEE 58 Performing a Hookflash During a Cal 59 Programming Your Feature Buttons eee eens 59 Using Account Codes ue NN EN WEIEN eee eee xax rr RE PERYA RK ee NG 60 Screening Ke UE 60 Using the Directories 61 Programming Remote Feature Access 65 Requesting Agent Help 67 Working in Hunt Groups 68 USING E MAIL READER 53 ERES
77. ld GOSS until double chirp Power off Press and hold G24 until single chirp Answer call Press Place call Press ZI dial number END Hang up Press 272 Select line Press GAH then press OUER and then select line number 1 9 Adjust volume during call Press while you are talking to toggle between base volume level and a louder volume level Put call on hold Press FNC Mute Unmute microphone Press then Feature Menus while end Press to display menus Enter button sequence for points imuse desired feature or function or press to display more options User preferences while end Press and hold to display menus Ee Ring Type Dress for Next menu item O Press for Previous menu item Press to Change item Press to Exit menu Inter Tel Model 8524 8525 User Guide RH z z al lt o es x 5 lt MAINTENANCE AND DIAGNOSTICS The endpoints and chargers have been designed to withstand the wear and tear of nor mal use However you should avoid dropping the endpoint or knocking it against hard surfaces Carrying the endpoint in a holster or carrying case will help to protect it S D o o al L There are no serviceable parts in the endpoints or the chargers You should not open the endpoint case nor disassemble the chargers Doing so will void your warranty If you experience problems with your endpoint a diagnostics tool can help you deter mine if your endpoint is operating properly To use th
78. llowing a Press and dial B This leaves the conference parties connected b Place a call to the party to be added to the conference c Press twice to put yourself and the new party into the conference To end the conference and place all parties on individual hold Press and dial B and then press to place all of the parties on individual hold You can then speak to one party at a time by pressing or a flashing line number To mute your endpoint microphone Press and dial B This turns your endpoint microphone on or off during the conference You can hear the confer ence parties but they cannot hear you To transfer the conference to another extension or to voice mail Press CB B and dial the desired extension number Then press when you are ready to complete the transfer 26 Inter Tel Model 8524 8525 User Guide TRANSFERRING CALLS Although transferring calls is considered a basic function of an endpoint your Model 8524 8525 endpoint has many advanced options for this feature With your endpoint you can transfer a call to another extension voice mail or even an outside line To Another Extension 1 EITHER Press and dial B OR Press CAB GER and dial DOG to place the call on hold at the other endpoint 2 Dial the desired extension number 3 Wait for an answer announce the call and then press to complete the transfer If the number is busy there is no answer or the transfer is refused return to
79. message indicator Press GZ and dial B A call is automatically placed to the endpoint or message center that left the first waiting message 32 Inter Tel Model 8524 8525 User Guide ACCESSING YOUR MAILBOX If you have a message waiting in your mailbox you must access your mailbox to retrieve it NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 13 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 71 for information and instructions about using E Mail Reader features When you access your mailbox depending on the voice processing system enabled features and mailbox status you may hear one of the following messages e Mailbox almost full or full If your mailbox is full no new messages can be received until you delete waiting or saved messages 2 m m z i9 si gt A m o e Quota grace limit reached The quota grace limit is an EM feature If this fea ture is enabled it allows a mailbox to overfill beyond normal capacity When the quota grace limit has been reached this announcement is played e Message count and type The system announces the number of new and or saved messages that are in your mailbox The system also
80. n in Outlook For example Sally User s supervisor creates a Sales Team meeting invitation in Out look and sends it to Sally Sally accepts the meeting and in the body of her acceptance e mail she writes I m looking forward to attending When Sally s supervisor access Sally s meeting acceptance using E Mail Reader the e mail is announced according to the supervisor s e mail envelope preferences Then E Mail Reader reads Sally s written response followed by the hidden link inserted by Outlook I m looking forward to attend ing Microsoft Outlook Web Access http TMS NT EVS01 Exchange Sally_User Inbox Accepted 3A 20Sales 20Team 20Meeting 5 EML c 2 z Gi m gt P Pa m gt iz m zu Inter Tel Model 8524 8525 User Guide TT X m Q q m 72 lt T o Z D To access e mail messages and the associated options 1 2 Access your mailbox as described on page 33 Say E Mail or press lt p to listen to your e mail messages Then select one of the following e Say New or press Bib to listen to new messages e Say Saved or press to listen to saved messages NOTE If you have a large number of e mail messages in your in box for example more than 500 messages you may experience a delay hear silence before the first message is played After the e mail envelope is played E Mail Reader reads the body text of the e mail message While you a
81. ng 2 cece eee IR 54 Station Speed Dal 54 System Speed Dialing eee ee eee 57 Using Reeerda pall 4 4 3a suo e NANG NEIER NNN 57 2 PaGiNG et lec hi REELLE ELSE E 58 5 Enabling Paging 0 0 cece ee eee 58 Making Pages 58 el Performing a Hookflash During a Call 59 Programming Your Feature Buttons 59 Using Account Codes 22 0c eee eee eee 60 Screening Calls 0 cece ee eee eee 60 Using the Directories lesen 61 Telephone Directory 0 0000 cee ee 61 Voice Mail Directory 0 0000 ce 63 Programming Remote Feature Access 65 Remote Access Password 65 Remote Feature Access 66 Requesting Agent Help ee eee eee eee 67 Working in Hunt Groups 68 Hunt Group Calls Enabled Disabled 68 ACD Hunt Groups 68 Inter Tel Model 8524 8525 User Guide 45 INTRODUCTION Now that you ve mastered the basics it s time to move on to the advanced features In this section you ll learn how to set preferences for your endpoint program buttons use directories access your voice mailbox remotely and perform various other func tions SETTING ENDPOINT PREFERENCES Your endpoint and voice mailbox are automatically set to specific defaults You can however configure many of these settings at any time Changing Volume Levels The endpoint has two volume levels low and high To switch
82. ns and responses such as those created with Microsoft Outlook Therefore e mail messages and meeting messages including invitations cancellations and responses can all be accessed by selecting option three on the main menu Envelope settings and options are identical for e mail and meeting messages however you can only accept tentatively accept and decline meetings using your e mail application When you access your e mail messages E Mail Reader first announces the message according to the envelope options you select see page 82 Then E Mail Reader reads the text in the body of the message After you access your message you can replay the message listen to the next or previous message replay the message envelope save the message or delete the message In addition you can reply to the message or for ward a copy to another recipient When you select the reply option you are prompted to record a message and your reply is sent as an attachment in the form of a wav file If the e mail has multiple recipients you have the option of replying to just the sender or to all of the recipients When you forward an e mail message the e mail is converted to a fax and forwarded to the fax destination telephone number you specify NOTE The body of Outlook meeting messages contain links that E Mail Reader inter prets as text These links are displayed if you are using a third party mail application or Outlook Express but they are hidde
83. nt you hear repeating tones and the display shows DIFFERENT AGENT ID ALREADY USED You must have the other agent log out before you can use that endpoint e To log into one or more ACD hunt groups not using Agent IDs Press GER The display shows AGENT LOGGED INTO ALL ACDS You are logged into the ACD hunt group that does not use Agent IDs If you were already logged in the display shows ALREADY LOGGED INTO unt group If you are not a member of the entered hunt group the display shows NOT AN AGENT IN THIS HUNT GROUP and you hear repeating tones Start over 4 Press to hang up Repeat this procedure to log into additional ACD groups if necessary Inter Tel Model 8524 8525 User Guide 69 e z O e z 2 O o 2 O When you log in to a group you may be automatically connected to a call after you hear a short ring burst If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset you will be automatically connected If this option is not enabled for your hunt group the call will ring until you answer it or until it times out to another extension NOTE Even if the ACD Agent ID Automatic Connect option is enabled the first call you receive after you log in or remove your endpoint from DND while logged in will ring until you answer it You will however be automatically connected to subsequent calls To log out of one or more ACD hunt group 1 E
84. od see page 50 e Programming a fax destination see page 51 e Changing the message search order see page 51 e Programming remote messaging see page 52 e Screening calls see page 60 e Using the voice mail directory see page 63 NOTE For a voice mail flowchart for standard mailbox users see page 99 72 Inter Tel Model 8524 8525 User Guide E MAIL READER FEATURES When E Mail Reader has been enabled for your mailbox you have the advanced mailbox The advanced mailbox unifies your local voice mail messages and your remote fax and e mail messages in one convenient location E mail Reader uses Text to Speech TTS capabilities to convert the text in an e mail message to a wav file If E Mail Reader is enabled for your mailbox you can access voice mail e mail and fax messages in your mailbox using your endpoint When you access an e mail message in your mailbox E Mail Reader first announces your e mail according to the envelope options that you set see page 82 Then after the envelope is played E Mail Reader reads the text in the body of the message Once you have listened to your e mail you can access additional options to reply forward save or delete the message see page 77 When you access a fax message E Mail Reader announces the fax envelope accord ing to the envelope options that you set see page 82 Because a fax message is received by your e mail account as an attachment to an e mail message in
85. of the following Say Yes or press to verify the number The system announces that the fax is scheduled for delivery Say No or press GP to start over NOTE You cannot forward an e mail message to a mailbox or group list When you forward an e mail message the e mail is converted to a fax and for warded to the fax destination telephone number that you specify e Say Previous or press to listen to the previous message e Say Envelope or press lt p to play the introductory message envelope see page 82 for programming instructions e Say Next or press Ji to listen to the next message e Say Save or press amp gip to save the message e Say Delete Message or press ip to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 5 Hang up e 2 z Gi m gt Le pa m gt O m AI Inter Tel Model 8524 8525 User Guide 79 ACCESSING FAX MESSAGES NOTE By default the message lamp on your endpoint lights when you receive a new voice mail message Although the lamp can be programmed for other functions it can not be programmed to indicate that you have received a new fax message When you access a fax message using option six on the main menu E Mail Reader announces the fax message according to the envelope options that you selected see
86. one immediately please dial zero now Otherwise leave a detailed message and I will return your call as soon as possible Thank you e DI D lt x Lr Ka o T DI o e Alternate Greeting Hello this is I will be away from the office from day date until day date If you need to speak to someone immediately please dial zero now Otherwise leave a detailed message and I will return your call when I return Thank you You can also select the System Greeting if you do not want to record a primary or alternate greeting The system greeting states Mailbox number xxxxx is not avail able Depending on how your system is programmed the system greeting may also include After the tone please record your message When finished you may hang up to deliver the message or press pound for more options 20 Inter Tel Model 8524 8525 User Guide To record change your personal greeting 1 Access your mailbox as described on page 33 2 Say Personal or press fb to select the Personal Options Menu 3 Say Greeting or press p to record or change your personal greeting 4 Do one of the following e Say Primary or press amp is to record and or enable your primary greeting e Say Alternate or press qj to record and or enable your alternate greeting e Say System or press ip to enable the system default mailbox greeting 5 If you selected the system greeting option hang up If you selected the pr
87. or fewer matches are located you can access and browse the list immedi ately see step 4 If the list contains more than 10 matches you have the option to browse or filter the list skip step 4 and see step 5 4 If 10 or fewer matches are located you have the following options e Say Yes or press to accept the name that is played e Say Previous or press to browse to the previous name in the list e Say More or press qj to hear more information about the subscriber e Say Next or press to browse to the next name in the list e Say New or press fip to search for a new name e Say Cancel or press to exit the directory 5 If more than 10 matches are located the system prompts you to browse or filter the list Do one of the following e Say Yes or press to browse the list See step 4 for options e Say No or press to select the filter option and then respond to one of the following filter questions The system begins by asking you if the name you are searching for is the last name If it is say Yes press Bb say the last name or spell the last name If you did not respond to the first question the system asks if the name you are searching for is the first name If it is say Yes press i say the first name or spell the first name 2 O o 2 O After the list has been filtered by first or last name a smaller list of names is retu
88. or your mailbox Check with your voice mail administrator to see if E Mail Reader is enabled for your mailbox Why do I get the wrong response when I try to complete a task by saying a command Several things affect the system s response to voice commands One reason the sys tem may not be responding to voice commands is that Automatic Speech Recognition ASR may not be enabled on your system If your system s voice prompts do not include the option to say a command then ASR is not enabled See page 13 for additional guidelines for using ASR When I receive an incoming call the endpoint rings only once and the display shows the party s extension once and goes back to the idle mode What is wrong You must disable the Handsfree Mode feature code 319 by pressing and dial SOO Inter Tel Model 8524 8525 User Guide Q14 Why cant I use one of the features described in this guide A14 There are a few reasons why you might not be able to access the feature Some possi ble reasons include e Your system software version may not support the feature Check with your sys tem administrator to see which software version your telephone system currently uses and if there are any features restrictions for your system e Your system administrator may not have enabled the feature for your endpoint e Your system administrator may have programmed your endpoint to block the fea ture Q15 IfI need further assistance how do I get te
89. ot a public cellular phone The button turns the endpoint on and off The and buttons begin and end calls When you finish a call press the WO button not the QU button Keep the endpoint away from your ear when it is ringing The microphone is in the telephone s lower right corner This is a sensitive micro phone that works well when the telephone is correctly positioned on your ear There is no need to speak directly into the microphone but do not cover it with your hand or cheek when talking on the endpoint The endpoint s LCD panel displays information about the status of your endpoint and prompts you about features If the endpoints battery is low you will hear a soft beep and see the BATT mes sage in the display Improper disposal of battery packs can damage the environment Dispose of bat teries properly You can control the endpoint s volume level and the type of ring See Setting Endpoint Preferences on page 46 To protect the endpoint use a carrying case NOTE It is recommended that standard acceptance procedures be followed prior to operating this equipment in proximity of life support systems To mini mize risk of interference pacemaker users SHOULD NOT carry the endpoint next to the pacemaker Operation of the endpoint may produce an audible noise noticeable to hearing aid users It is recommended that an Inter Tel headset be used by a hearing aid user Inter Tel Model 8524 8525 User Guide 15 RH z
90. oth ers from overhearing your password you must use the dialpad digits on your endpoint to set up your e mail password When setting up your password the number of times you press a button determines which character is entered as shown in the table on the following page Notice that the capital letters and lower case letters require different button presses As you press the buttons the system announces the current character to you For security reasons it is recommended that you use the handset and not the speakerphone when you set up your e mail password E mail passwords are case sensitive and your entry must match your e mail password exactly Also your e mail password cannot include any characters that are not included in the table on the following page and cannot exceed 40 characters In addi tion your e mail administrator can set further restrictions for password length allowed characters number of attempts etc Check with your administrator if you encounter any difficulties setting up your e mail password c eB z Gi m gt D m gt iz m zi Inter Tel Model 8524 8525 User Guide 75 To enter your e mail password see table below 1 Access your mailbox as described on page 33 The system announces that it was unable to retrieve your e mail and fax messages and gives you the following options e Say Continue or press to access your mailbox without access to your e mail messages e Say Pass
91. other subscribers Say Certified or press lt p to mark the message certified When the recipient listens to the message you will receive a receipt notice Say Priority or press ll to mark the message priority This will place your message ahead of all other waiting messages in the receiving mailbox 2 m m z i9 si gt Ka m lv Say Send or press to send the message and return to the voice mail options Say Cancel or press to cancel delivery options NOTE If you select the copy or special delivery options and then do not respond to the prompts the system will time out and deliver your message to the original recipient 6 Press to hang up Inter Tel Model 8524 8525 User Guide 39 Canceling Unheard Voice Mail Messages You can cancel unretrieved messages that you have sent to individuals but not mes sages that you sent to group lists To cancel unheard voice mail messages 1 Access your mailbox as described on page 33 2 While listening to the voice mail main menu say Options or press Jp for Message Options 3 Say Unheard or press 4 When prompted say or enter the number of the mailbox containing the unheard message 5 Say Yes or press D to confirm the mailbox you are selecting Voice mail will tell you how many messages you have waiting at the mailbox and play them for you After each message
92. ou are using the endpoint the BATT message will display and you will hear a soft beep through the ear piece every six seconds When you notice these signals you have two minutes to terminate your conversation or one minute to replace the battery without terminating a conversation To replace the battery without terminating a conversation e Press to place the call on hold e Replace the battery e Press GG GZ CEB and the fluttering line number to return to the call When the system timer expires the default is one minute the call will recall at your endpoint If the endpoint is idle you will hear a brief modulated ring signal and the BATT mes sage will display Your endpoint will not operate until you replace the battery Depending on the charging equipment you have purchased you will either place the endpoint in a charging stand to charge the battery pack or you will remove the pack from the endpoint and install it on the Quick Charger Setting Up The Chargers Both the Charging Stand and the Quick Charger use 120 Volt AC current and operate in a 32 to 122 F 0 to 40 C environment Simply connect the stand or charger to an appropriate wall outlet and it s ready for use To insure proper charging and to prevent damage the battery pack should be at room temperature 50 to 80 F 10 to 30 C when you charge it Inter Tel Model 8524 8525 User Guide 7 S D o o m L The Charging Stand It
93. our password e If the system cannot interpret your voice commands for three consecutive attempts ASR is temporarily disabled by the system for the current call You can still complete tasks using the dialpad digits however you will no longer be prompted to say a command e You can temporarily disable ASR for the current call by selecting option eight from the main menu Inter Tel Model 8524 8525 User Guide 13 MODEL 8524 8525 ENDPOINTS VS TRADITIONAL TWO LINE DISPLAY ENDPOINTS The Model 8524 and 8525 is designed to emulate an Inter Tel two line display end point Some users may want to use both the Model 8524 8525 endpoint and a two line display endpoint The following are the differences between the Model 8524 8525 and two line display endpoints S D o o al H e The extension name and the time and date that normally appear on the display endpoint when it is in idle mode will not appear on the display of the Model 8524 8525 When the Model 8524 8525 is idle it is actually in standby mode In other words the endpoint is not receiving a signal from the system The exten sion that shows on the display is programmed directly into the endpoint This conserves battery power on the endpoint e The dash that shows in the extension is there because of the way the endpoint is programmed to deal with 7 and 10 digit numbers As soon as 5 digits are entered it puts in one dash Once 8 digits are entered it puts in
94. p TRANSFERRING A CALL TO ANOTHER EXTENSION 1 EITHER Press and dial en OR Press emm emm and dial A to place the call on hold at the other phone 2 Dial the desired extension number 3 Wait for an answer announce the call and then press em to complete the transfer If the number is busy there is no answer or the transfer is refused press and the flashing line number to return to the caller TRANSFERRING A CALL TO AN OUTSIDE NUMBER 1 Press and dial en Press and select an outgoing line Dial the desired telephone number Wait for an answer announce the call and then press GTP DN zz If the number is busy there is no answer or the transfer is refused press and the flashing line number to return to the caller TRANSFERRING A CALL TO VOICE MAIL 1 Press and en 2 Dial the voice mail extension number 3 EITHER Dial the desired mailbox number and press epe OR Press Om to send the call to the voice mail menu so that the caller can select the mailbox number UsING REVERSE TRANSFER CALL PICKUP 1 Press and dial en 2 Dialthe extension number where the call is ringing or holding ACCESSING YOUR MAILBOX NOTE If your voice mail system has Automatic Speech Recognition ASR capability and it is enabled for your mailbox you can complete voice mail tasks by issuing spoken commands or by pressing dialpad digits 1 Dialthe voice mail extension number You hear the main menu 2 During or aft
95. press e To access e mail messages Say E Mail or press B e To access personal mailbox options Say Personal or press p e To access message options Say Options or press ip e To access facsimile messages Say Facsimile or press ep e To disable ASR for that call only Say Disable or press fj At any menu level you can say Cancel or press to cancel or return to the pre vious menu or say Accept or press to accept For a voice mail flowchart for advanced mailbox users see page 83 NOTE All of the menu options and instructions for using the advanced mailbox are presented as voice commands and numeric entries If you have a six line display end point you can also access menus and options by pressing the associated menu button on the display Longer menu options are abbreviated to fit the display 74 Inter Tel Model 8524 8525 User Guide SETTING UP YOUR E MAIL PASSWORD When E Mail Reader is enabled for your mailbox the EM system prompts you to enter your e mail password after you or your voice mail administrator do one of the following e Setup your mailbox see page 18 e Change your e mail password for your e mail client To access your e mail and fax messages from your advanced mailbox you must set up your e mail password While completing the setup you cannot use Automatic Speech Recognition ASR if it is enabled for your voice mail system To prevent
96. press Ji for More Options Say Number or press Say or enter the number of your fax destination If you entered the letters using the dialpad press when you are done 6 EITHER say Accept or press P to accept the number OR say Re enter and press to erase and re enter the number 7 Press to hang up Changing the Message Search Order You can change the order in which you retrieve your messages based on the date and time you receive them When more than one message is left in your mailbox they are available for you to access in the order you specify The search order can be config ured as first in first out or last in first out a BB O N NOTE If E Mail Reader is enabled for your mailbox when you change the message search order your changes apply to your voice mail e mail and fax messages e ES z O e z To change the message search order Access your mailbox as described on page 33 Say Personal or press fip to select the Personal Options Menu Say More or press i for More Options Say Order or press qj for the Message Search Order Select one of the following options OD SS WN e Say New or press B to change the search order for new messages e Say Saved or press fi to change the search order for saved messages 6 Your current message search order is played Select one of the following options e Say First or pre
97. press to select the Personal Options Menu 3 Say Envelope or press p to select the Message Envelope Options Menu You can then do any of the following e Say Time Date or press amp to enable or disable the time and date options e Say Source or press to enable or disable the message source option e Say Length or press ip to enable or disable the message length option e Say All Options or press fp to enable all options and return to the Per sonal Options Menu e Say None or press Jis to disable the entire envelope and return to the Personal Options Menu e Say Accept or press P to accept the changes e Say Cancel or press to return to the Personal Options Menu 4 Press to hang up z e lt Z O fe Z Inter Tel Model 8524 8525 User Guide 49 2 O o 2 O Changing the Call Screening Transfer Method NOTE The Call Screening feature is available only if it is enabled for your mailbox Contact your voice mail administrator to see if this feature is enabled for your mailbox Depending on the transfer method you select calls that are transferred from your mailbox may be one of the following Unannounced Calls Calls are sent directly to your extension Announce Only Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name Then the call
98. re listening to a message you can use the following options e Say Skip or press to skip to the end of the recording e Say Back up or press to rewind a few seconds and replay the mes sage e Say Pause or press jp to pause Say Continue or press to con tinue e Say Forward or press Ji to skip ahead e Say Lower or press fis to lower the volume e Say Envelope or press to play the message envelope e Say Higher or press Jj to raise the volume e Say Delete Message or press Ji to delete the message e Say Cancel or press gp to return to the previous menu T8 Inter Tel Model 8524 8525 User Guide 4 When E Mail Reader has finished reading the e mail the message is marked as saved and you have the following options e Say Replay or press p to replay the message from the beginning e Say Reply or press lt p to reply to the message If the e mail message had more than one recipient you have the following options Say Everyone or press B to reply to all recipients Say Sender or press fip to reply to the sender Say Hear or press lt p to hear all recipients NOTE See page 38 for recording and delivery options e Say Forward or press to forward a copy of the message to a fax desti nation Then say or enter the fax destination number The system plays the fax destination number Select one
99. reetings and allows you to customize per sonal mailbox options A standard voice mailbox does not allow you to access e mail and fax messages For a voice mail flowchart for standard mailbox users see page 99 NOTE If you have the Enterprise Messaging EM voice mail system you also have access to advanced communication and messaging features such as E Mail Reader and Automatic Speech Recognition ARS For more information about EM see page 12 10 Inter Tel Model 8524 8525 User Guide The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users The instructions for the following common mailbox tasks are included in the Getting Started and Moving On sections of this guide e Initializing your mailbox see page 19 RH z z Gi lt o E x S lt e Recording your personal greetings see page 20 e Recording your voice mail directory name see page 21 e Accessing your mailbox see page 33 e Disabling and enabling ASR see page 34 e Accessing voice mail messages see page 35 e Recording and sending voice mail messages see page 38 e Canceling unheard voice mail messages see page 40 e Changing your mailbox password see page 48 e Changing the call screening transfer method see page 50 e Programming a fax destination see page 51 e Changing the message search order see page 51 e Programming remote messaging see page 52 e Screening calls
100. reply to a message or for Fax Number EN Go to Next Message ward a message n Save the M 7 Record your message Message Order EZ ka KNA ka Pause E Transfer Method E Delete Message E Continue ET MESSAGE ORDER 4 Le REMOTE MESSAGING Erase EN New Messages EN Note Applies to voice mail only After recording Saved Messages EN Program Cascade Level D Enter cascade level number then Replay EE TRANSFER METHOD shango EN ange Append ET Unannounced M Personal EN Erase re record El Screened EN z KI Pager Copy Announce Only Enter Time of Day 2 Delivery Options ER MESSAGE OPTIONS Set Days of Week DELIVERY OPTIONS lq Note Options vary by media Weekdays EN Private type All Days EN Certified Cancel Unheard Messages Individual Day 1 7 Priority Recover Deleted Messages WEE e Select Message Category 4 Send ET Voice Mail EN E Mail EN All Messages EN Mai Send and Exit Hang Up ne Priority Messages 2 Facsimile Inter Tel Model 8524 8525 User Guide 83 Y m a q m 72 lt q T o Z D 5 84 Inter Tel Model 8524 8525 User Guide Learning More SECTION CONTENTS PAGE Introduction jedi AA DUDA SEN UR EE RM SR Sa 86 What the Administrators Can Do for You 86 Frequently Asked Questions EAOL 87 Default Feature Codes
101. rma tion and provides instructions on how to perform everyday tasks such as answering calls making calls and using voice mail e Moving On In this section you ll learn how to use advanced endpoint and voice mail features e Using E Mail Reader This section includes information on how to use the advanced messaging features available with E Mail Reader e Learning More This section outlines how your administrators can help if you experience a problem with your endpoint It also provides you with a list of Fre quently Asked Questions FAQs so you can troubleshoot problems and learn more about the system In addition this guide contains a list of default feature codes see page 90 and an index see page 95 for easy reference NOTE Because the telephone system is very flexible and programmable the proce dures for using the features might vary slightly from the descriptions in this guide If so your trainer or system administrator can tell you how your system differs and how to use the features 2 Inter Tel Model 8524 8525 User Guide ABOUT YOUR ENDPOINT Your Model 8524 8525 endpoint is equipped with several features that allow you to perform various functions These features are discussed on the following pages Dialpad and Indicators RH z z z Gi lt jo E x 5 lt EARPIECE LCD PANEL HEADSET JACK gt START POWER ze PREVIOUS NEXT HOLD P AT LINE VOLUME FUNCTION M
102. rned You can then browse the list and select the appropriate name see step 4 64 Inter Tel Model 8524 8525 User Guide PROGRAMMING REMOTE FEATURE ACCESS If you are away from your desk and forgot to put your endpoint in DND don t worry With the Remote Feature Access you can place your endpoint in DND or forward calls from any other endpoint on the system And if you have a special dial up line you can access your endpoint features from an outside line Remote Access Password Before you use Remote Feature Access you should program a password as described below To change the password from your endpoint 1 Press and dial OG OOG 2 Enter your current password followed by GC NOTE Your extension number is your password at default 3 Enter the new password followed by GEE 4 Enter the new password again for verification followed by GKZNB You hear a confirmation tone To change the station password using remote programming see Remote Feature Access z e z O e z Inter Tel Model 8524 8525 User Guide 65 Remote Feature Access To access your endpoint from another endpoint 1 Press and dial OG OO 2 Enter your extension number 3 Enter your password followed by EZMB You can now use any of the following features To change the station password using Remote Programming a Press GD GAINED and dial en b Enter the new password followed by GEE c Enter the new password again for ver
103. s and Sundays zZ o o 2 o z 52 Inter Tel Model 8524 8525 User Guide To set up remote messaging for voice mail messages if enabled 1 Access your mailbox as described on page 33 2 Say Personal or press fb to select the Personal Options Menu 3 Say Remote or press ip You have the following options e Say Primary or press to set up a primary cascade e Say Alternate or press amp to set up an alternate cascade 4 Say Level or press and then say or enter the number 1 9 of the level you wish to program You then have the following options e To set up or change an extension or outside number Say Number or press B EITHER say Internal or press for an extension number OR say Outside or press for an outside number Say or enter the number e To set up or change pager notification Say Pager or press B Say Personal or press B Say Change or press to enable or disable the number 5 Say Days or press ip Then select one of the following e Say Weekdays or press p for Monday Friday e Say Days or press for all days e Say Day or press lt p to select individual days You are prompted to say or press numbers 1 7 which correspond to the days Sunday through Satur day e lt Z O fe Z 6 Say Time or press p Then say or enter the times you want the m
104. ss amp fi to retrieve the earliest received messages first First In First Out e Say Last or press bro retrieve the latest received messages first Last In First Out e Say Cancel or press to return to the Personal Options Menu without making changes 7 Press to hang up Inter Tel Model 8524 8525 User Guide 51 Programming Remote Messaging NOTE The Remote Messaging feature is available only if it is enabled for your mail box Contact your voice mail administrator to see if this feature is enabled for your mail box ALSO The remote messaging feature is supported for voice mail messages only If E Mail Reader is enabled for your mailbox you cannot use remote messaging for e mail and fax messages With Remote Messaging you can program voice mail to call you when your mailbox receives new voice mail messages Using a cascade a series of up to nine telephone numbers voice mail will call each number until it successfully connects to a device e g pager answering machine etc Because your mailbox can have a primary and an alternate cascade of numbers you can program a cascade to be used during specific days and times For example if you want to be paged when you receive a voice mail message from 5 10 PM on weekdays you can set up a primary cascade If you also want to receive pages for messages marked priority on the weekends you could set your alternate cascade for all day on Saturday
105. takes 12 to 14 hours to fully charge the battery in the Charging Stand longer if the endpoint is not turned off while charging If you have a High Capacity battery NiMH with a green label you cannot charge it in the Charging Stand you must use the Quick Charger Turn your endpoint off before putting it in the charging stand If placed correctly the light on the charging stand will shine solid green When you are not using your endpoint keep it turned off and in the stand Do not place anything in the Charging Stand other than the endpoint You might damage the contacts Bent contacts can keep the endpoint from charging The Quick Charger The Quick Charger holds a single battery pack and can charge it in approximately an hour and a half To remove the battery pack Press down on the tab button above the pack and slide the pack toward the bottom of the endpoint until it stops then lift up To replace the pack 1 First properly align the top of the pack with the arrows on the label on the back of the endpoint Maintain gentle pres sure and slide the pack toward the top of the endpoint until Es it clicks into place EI 2 Press the pack down gently You should not have to force it against the endpoint NOTE Take care not to short the battery contacts on the pack with metal objects such as coins keys or paper clips Shorting the contacts can cause permanent damage To use the Quick Charger Place
106. ted options NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 13 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 71 for information and instructions about using E Mail Reader features Listening to Messages To listen to messages 1 Access your mailbox as described on page 33 2 If E Mail Reader is enabled for your mailbox say Voice Mail or press ap If E Mail Reader is not enabled for your mailbox skip this step 3 Select one of the following e Say New or press qj to listen to new messages e Say Saved or press p to listen to saved messages 4 While you are listening to a voice mail message you can use the following options e Say Skip or press amp J to skip to the end of the recording e Say Back up or press p to rewind a few seconds and replay the mes sage e Say Pause or press amp to pause Say Continue or press to con tinue e Say Forward or press to skip ahead e Say Lower or press B to lower the volume e Say Envelope or press q to play the message envelope e Say Higher or press Ji to raise the volume e Say Save or press to save the new message
107. the caller being transferred by pressing and the fluttering line number NOTE If you are receiving a transferred call and the Transfer To Connect option is enabled for your endpoint you are automatically connected to the transferred caller once the transferring party hangs up If this option is disabled you must press a LINE button to answer the transferred call To Voice Mail 1 Press and ER 2 Dial the voice mail extension number 3 EITHER Dial the desired mailbox number and press GTP OR Press to send the call to the voice mail menu so that the caller can select the mailbox number To an Outside Number 1 Press and ER 2 Press and select an outgoing line 3 Dial the desired telephone number 4 Wait for an answer announce the call and then press GTP If the number is busy there is no answer or the transfer is refused return to the caller being transferred by pressing and the fluttering line number Inter Tel Model 8524 8525 User Guide 27 2 m m i9 s gt A m o e W D lt x Se Ka o DI o UsiNG REVERSE TRANSFER The Reverse Transfer Call Pick Up feature allows you to answer a call that is ring ing or holding at another endpoint For example if the attendant transfers a call to you but you have stepped away from your endpoint you can pick up your call at another endpoint To answer a call ringing or holding at another endpoint 1 Press and dial 2
108. the battery pack on the charger by gently sliding the pack upward in the stand in a manner similar to installing it on the endpoint If placed correctly the light on the Quick Charger will shine solid green When the pack is fully charged the green light will begin to flash Inter Tel Model 8524 8525 User Guide The Model 8524 8525 Headset Inter Tel offers optional headsets for use in noisy environments or if you need to have your hands free while talking on the endpoint pr z z Gi lt o E x 5 lt To use the headset simply plug it into the jack on the side of the endpoint The headset is specially designed to work properly with the Model 8524 8525 endpoint We do not recommend using other headsets Ringing with Headset If your headset is plugged in and your ringing mode is set to soft option 1 you must be using the headset to hear ringing Answer A Call To answer a call when your headset is plugged in press any button except GZ Low Headset Volume To set the low volume level for your headset plug in the headset Press until Volume Level displays Use the dialpad to enter a volume level from 1 softest to 8 highest High volume is automatically set two levels higher than low volume as described on page 46 Inter Tel Model 8524 8525 User Guide 9 S D o o Z m H ABOUT VOICE MAIL Voice mail is an application that is part of the Inter Tel voice processing system Usin
109. the form of a tif file E Mail Reader cannot read the text in the body of the fax To view the fax and read it you must access it from your e mail account With your advanced mailbox you can save delete and forward a fax to another fax machine using the available menu options when prompted see page 80 c 2 z Gi m gt Pa m gt iz m zi Inter Tel Model 8524 8525 User Guide T3 Y m Q q m Y lt T o Z D 3 USING YOUR ADVANCED MAILBOX After you set up your mailbox see page 18 you can use personal or system greetings to let callers know if you are out of town on a call etc You can send messages to individuals and to a group of people if your voice mail administrator has programmed a name for the group In addition various options allow you to customize your mail box manage your messages and screen your calls To allow the system to retrieve e mail and fax messages from your e mail account you must first set up your e mail password see page 75 When you access your mailbox see page 33 the system announces how many new and saved voice mail fax and e mail messages you have in your mailbox You can choose which type of message you want to access by selecting voice mail fax or e mail from the main subscriber menu Main menu options include the following e To access voice mail messages Say Voice Mail or press Bb e To record voice mail messages Say Record or
110. to press B or plus a number for out side access e W D lt x Se Ka o DI o NOTE Dial gt 9 in Europe for emergency services Call Waiting If you receive a call while you are already on another call you will hear a call wait ing tone through your handset and or you see a display To respond to a waiting call you hear a single tone e To end the current call press GO The waiting call rings in Answer as usual e To place the current call on hold press CEB Then answer the waiting call by pressing and the flashing line number e To have the caller hear Do Not Disturb signals press and dial en See page 41 for more information about Do Not Disturb mode 24 Inter Tel Model 8524 8525 User Guide PLACING CALLS ON HOLD You can place calls on hold in one of two ways individual or system e Individual Hold places the call on hold at one endpoint It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Call Pickup Reverse Transfer feature see page 28 e System Hold places the call on hold in the system You can then pick up the call at any endpoint that has a flashing button for the call including the endpoint that placed it on hold NOTE You cannot place intercom calls on system hold To place a call on Individual Hold 1 Press CEB The line number will flash 2 Press OR place another call To place an outside
111. to voice mail e Say Forward or press il and then enter the extension number to forward the call to another extension e Say Refuse or press gp to refuse the call 60 Inter Tel Model 8524 8525 User Guide USING THE DIRECTORIES With directories you can use your endpoint s dialpad to find names and numbers You can then use the directory information to make calls access features or leave voice mail messages NOTE If ASR is enabled for the voice mail directory you can search the directory using spoken commands see page 13 Telephone Directory The endpoint directory contains a list of the extension numbers System Speed Dial numbers feature codes and their associated names To search for an item you can enter the full or partial name The system will then find the closest match Once the correct match is displayed on your endpoint you can dial the number or press a but ton to access that extension or feature To search the telephone directory using your dialpad buttons 1 Press and dial B B 2 2 Press B to select the intercom directory press to select the outside number directory or press to select the feature code directory 3 Enter letters or numbers up to 10 characters as described below e Remain in alphanumeric mode Press the dialpad buttons to enter the desired characters See the chart on the right The number of times a button is pressed determines which character is ent
112. tton 3 Dial DED default Station Speed Dial feature code 4 When the display asks for a number dial a digit 0 9 This is the station speed dial number location You can now use the procedure outlined on page 54 to program and use the Station Speed Dial button To view the current programming of Station Speed Dial buttons 1 Press and dial PIDO 2 Press the Station Speed Dial button e g CA EB to be viewed 3 Press to exit To erase a station speed dial name and or number NOTE To erase a station dial name and or number you must pre program the Back space button feature code 314 on your endpoint Refer to page 59 Programming You Feature Buttons section for details on how to program the backspace button 1 Press and dial Ennen 2 Dial the location code 0 9 to be erased 3 To remove the name Press the Backspace button eo CAB EB repeatedly until the name is erased 4 Press to continue 5 To remove the number Press the Backspace button e g CEB repeatedly until the number is erased 6 Press to exit 56 Inter Tel Model 8524 8525 User Guide Dialing Station Speed Dial Numbers To dial a Station Speed Dial number If necessary select an outgoing line You have the following options e To use a location number Press and dial B B B and then the desired station speed dial location number 0 9 e To use a Station Speed Dial button Press the desired Station Speed Dial button e g
113. ular That is when the end of the list is reached the next name played will be the first name in the directory When the correct name is played say Yes or press to select it If the system locates more than 10 matches you can either browse the list using the options mentioned above or filter the list by responding to the filtering questions gen erated by the system Based on your responses the system filters the list to include first or last name matches only If the system cannot locate an exact match it returns the closest match found z e z O fe Z To use the dialpad buttons to spell a name When prompted press the appropriate dialpad buttons to spell the name The number of times a button is pressed determines which character is entered as shown in the table below When adjoining characters are under the same button press to advance to the next character For example 566662 66337777 enters JONES NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 amp 1 2 A B C 2 3 D E F 3 4 G H G 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W x Y Z 9 0 0 Inter Tel Model 8524 8525 User Guide 63 To perform a directory search 1 Dial the voice mail number 2 Say Directory or press EP 3 Say the last name of the person you are searching for or press the appropriate dialpad buttons to spell the name see page 63 If 10
114. up list number You z have the following options E e Say Yes or press to accept the subscriber s name d e Say No or press to start over 4 Record your message after the tone While recording you have the following options e Press to pause while recording Say Continue or press to con tinue e Press Ji to erase and re record your message 5 When finished recording you can press to access the following options e Say Send or press to send the message and return to the voice mail options e Say Cancel or press to cancel the recording e Say Replay or press p to replay your message e Say Append or press amp to add to your message e Say Erase or press to erase and re record your message 38 Inter Tel Model 8524 8525 User Guide e Say Copy or press bo copy your message to other mailboxes Say or enter the desired mailbox number or group list number The system announces the name assigned to the mailbox number or group list number You have the following options Say Yes or press to accept the subscriber s name Say No or press to start over Press when you are done adding mailboxes e Say Options or press to use the special delivery options You can then use one or more of the following options Say Private or press lt j to mark the message private This pre vents the recipient from forwarding it to
115. ur envelope options as described below To change and save your message envelope 1 Access your mailbox as described in Mailbox Access on page 33 2 Say Personal or press to select the Personal Options Menu 3 Say Envelope or press to select the Message Envelope Options Menu 4 Select the media type you would like to change e Say Voice Mail or press Dp e Say E Mail or press e Say Facsimile or press B 5 You can then do any of the following e Say Time Date or press BP to enable or disable the time and date options e Say Source or press qj to enable or disable the message source option e For voice mail say Length or press i to enable or disable the message length option For e mail say Subject or press to enable or disable the subject option For faxes say Pages or press Ji to enable or disable the pages option e Say All Options or press f to enable all options and return to the Per sonal Options Menu e Say None or press lt j to disable the entire envelope and return to the Personal Options Menu e Say Accept or press to accept the changes e Say Cancel or press to return to the Personal Options Menu 6 Hang up 82 Inter Tel Model 8524 8525 User Guide VOICE MAIL FLOWCHART ADVANCED MAILBOX NOTE At any menu level you can say Cancel or press to cancel or return to the previous menu or say Accept
116. urb mode and forward calls from another endpoint or through a special dial up line If you do not hear a tone after each step or if you hear repeating tones you have made a mistake or the feature is restricted Start over To use Remote Feature Access 1 EITHER call number provided by your system administrator If required enter your password OR use any endpoint on the system 2 Enter O Enter your extension number 4 Enter your password and press GES You can now use the features described below and at right To change the station password 1 Enter ER ea 2 Enter your current password and press en wo 3 Enter the new password and press QED 4 Enter the new password again for verifica tion and press GrzNP To turn on Do Not Disturb 1 Enter O 2 Enter message number 01 20 see the default DND message list below If desired enter the optional second line message text see the dialpad character chart on the next page 4 Hang up To turn off Do Not Disturb Enter and hang up Do Nor DisTURB MESSAGES 01 DO NOT DISTURB 11 OUT OF TOWN TIL 02 LEAVEA MESSAGE 12 OUT OF OFFICE 03 IN MEETING UNTIL 13 OUT UNTIL 04 IN MEETING 14 WITH A CLIENT 05 ON VACATION TIL 15 WITH A GUEST 06 ON VACATION 16 UNAVAILABLE 07 CALL ME AT 17 IN CONFERENCE 08 AT THE DOCTOR 18 AWAY FROM DESK 09 ON A TRIP 19 GONE HOME 10 ON BREAK 20 OUT TO LUN
117. word or press lib to enter your new e mail password NOTE If your system uses an e mail server and a separate fax server you are prompted twice 2 When prompted enter your e mail password using the dialpad digits and then press P Refer to the table below to determine which buttons correspond to the characters in your e mail address 3 Your new password is played You have the following options e Say Accept or press P to accept e Say Re enter or press gp to erase and re enter the password 4 Hang up NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 6 7 8 9 1 1 amp E space 2 a b c 2 i A B C 3 d e f 3 D E F 4 g h i 4 G H l X 5 j k l 5 J K L A 6 m n o 6 M N O mi 7 p q r s 7 P Q R s ci 8 t u v 8 T U V 9 w x y z 9 W X Y Z 1 W 0 0 S D Press NP seven times for a blank space 76 Inter Tel Model 8524 8525 User Guide ACCESSING E MAIL MESSAGES NOTE By default the message lamp on your endpoint lights when you receive a new voice mail message Although the lamp can be programmed for other functions it can not be programmed to indicate that you have received a new e mail message If you have an advanced mailbox you can access e mail messages by choosing option three from the main menu E Mail Reader does not distinguish between conventional e mail messages and meeting invitatio
118. you can e Say Replay or press p to replay the message e Say Append or press amp to add to the message e Say Forward or press ip to forward the message to another mailbox e Say Previous or press to listen to the previous message e Say Envelope or press to play the message envelope e Say Next or press Jj to listen to the next message e Say Save or press qj to save the message in your mailbox e Say Delete Message or press Ji to delete the message e W D lt x Ka o DI o NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 6 Press to hang up 40 Inter Tel Model 8524 8525 User Guide USING DO NOT DISTURB MODE If you are away from your desk or if you do not want to be disturbed you can use the DND feature This halts all pages and calls to your endpoint except queue callbacks recalls and direct ring in calls When other users call your endpoint they hear a repeating signal of four fast tones and if they have a display endpoint see the DND message you have selected Your telephone system can have up to 20 different DND messages each of which can f e be changed by the system administrator installer or programmer Your trainer or sys m tem administrator will give you a list of the programmed DND messa
119. your password Customizing voice mail prompts NOTE For problems that are network related contact your network administrator If you are a system administrator or if you need additional information not available in this guide refer to your system s administrator guide If you are a network adminis trator refer to the latest version of the JP Devices Installation Manual part number 835 2195 wi r4 fe o E a lt m l Inter Tel Model 8524 8525 User Guide FREQUENTLY ASKED QUESTIONS FAQ Q1 A1 Q2 A2 Q3 A3 Q4 A4 Q5 A5 Q6 A6 Q7 AT This section includes some of the most frequently asked questions If you have prob lems with your endpoint or mailbox refer to this section before you contact your sys tem voice mail or network administrator or your local Inter Tel reseller How can I retrieve messages if I don t know the password for my voice mail Try using your extension number which is your default password Or maybe you don t have a password in which case pressing is all you need to do If these options don t work contact your System Administrator who can change or erase the password for you You can then retrieve your messages and reset the password if desired see page 48 How do I program System Speed Dial numbers Only your System Administrator can program System Speed Dial numbers You can however program up to ten Station Speed Di

Inter-Tel 8524 Telephone User Manual

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