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IBM 7012 Personal Computer User Manual

1. SCSI 2 im External J20 J23 Batter Rear of 1014 15 YI J2 J27 J25 7T System Unit 1 a3 424 J21 i J12 y mode Slots lt witch 3 J11 Reset J22 Button 4 J10 Parallel Port J8 J13 B Tablet T J6 J7 Hn Keyboard K J5 J17 Mouse M J1 H Rear Fan Memory Cards CPU Card Locations CPU Card Models 380 and 390 WY NNI 3 NS S W A AY As RNY QQ N AV AQ KNAAN NN Heat Sinks E Cache Memory 1 8 Installation and Service Guide CPU Card Model 39H 5 SS c c N a J3 EES J4 BH Simm Connectors EH Cache Memory Multichip Heat Sink Note The numbers shown above correspond to actual SIMM locations Memory Model 39H The CPU card for the Model 39H has a different module arrangement than previous CPU cards Half of the memory is located on the CPU card the other half is located o
2. 5 1 5 1 6 2 6 2 7 3 8 4 7 3 8 4 5 6 7 1 8 2 3 4 Removal and Replacement Procedures 3 39 System Planar Note Refer to Handling Static Sensitive Devices on page 3 2 before removing or installing the system planar in this system Removal Set the power switches of the attached devices to Off Set the power switch of the system unit to Off Disconnect the power cable gt a U N If the system unit model has a rear cover do the Rear Cover removal procedure on page 3 3 Perform the Top Cover removal procedure on page 3 4 6 For all system unit models except models 380 390 39H and 397 do the Front Cover removal procedure on page 3 6 7 Ifthe system unit model is a 380 390 39H or 397 lift up the disk drive frame assembly and lay it on the power supply For all other models do the appropriate disk drive removal procedure for your system unit located in the Disk Drive section of this chapter But leave the disk drives in the frame 8 For all models except 380 390 39H and 397 do the Power Supply removal procedure on page 3 16 but leave the diskette drive on the power supply 9 Record the external adapter cable positions and remove all cables 10 Record the card positions and remove all cards and I O slot brackets 11 Record the other I O cable positions and remove the other I O cables such as the keyboard and mou
3. 000000000000 Jumpers in Thin Position 3 26 Installation and Service Guide Twisted Pair Ethernet Riser Note Follow correct shutdown and power procedure and remove the Ethernet riser from the system unit The twisted pair Ethernet riser comes with a single jumper panel marked LINK with the words ON and OFF on either side This jumper is used to make the twisted pair Ethernet riser compatible with IEEE 802 3 10 base T Ethernet networks The twisted pair riser is shipped with the jumper set to the ON position If the network is not 10 base T move the LINK jumper to the OFF position Twisted Pair Ethernet Card Jumper Position LINK LINK orr Jumper ON Empty Pin Jumper Q Empty Pin Jumper in On Position Jumper in Off Position e Green LED Indicator Link Integrity Jumper on c Soa Twisted Pair lt gt SS 0 Connector The single green LED on the twisted pair riser lights when the riser is properly connected to a 10 base T network and the power to the system unit is on If the green LED does not come on there could be several possible problems The twisted pair cable is defective or not connected the network is not a 10 base T network or the Ethernet riser card is not properly installed in the system unit
4. SCSI 2 4 External J20 J23 Key Mode Rear of M J14 J15 J6 J2 J2 J25 Switch System Unit 1 J13 J24 Reset Button 2 J12 1 0 Slots 3 J11 J22 4 I J10 A J9 J19 Parallel Port J8 118 Tablet J6 J7 Keyboard H 5 17 o J21 Mouse M EAS Battery Rear Fan Memory Cards CPU Card System Planar Connector Locations Model 39H SCSI Internal Connector Serial Port amp Extender ower Supply Ethernet Cable Three Digit Riser Card Diskette Display SCSI 2 External jig 915 6 27 J2 Jos J20 J23 Key Mode Rear of ey ELI Switch System Unit 1 413 424 Reset Button 2 J12 Slots 3 J11 455 4 J10 D Memory J9 A CPU Parallel Port J8 Jig Tablet T J6 J7 Keyboard K J5 J17 J21 Mouse M J1 H Ge Battery Voltage Regulator Rear Fan Memory Card Card Reference Information 1 7 System Planar Connector Locations Model 397 SCSI Internal Connector Serial Port i Extender ower Supply Ethernet Cable Three Digit Riser Card Diskette Display ee
5. J1 I C J21 Figure 2 System Planar Connector locations illustration Replacement Reminder to Service Representative After you exchange the CPU card notify the customer that the unique identification number of the system unit has changed The customer needs to update the authorization number for any program that uses the identification number for access 3 30 1 Align the CPU card with the front and rear card guides and the connector and then press the CPU card down into the connector 2 Replace the CPU shield on Models 340 and 350 3 Do the Top Cover replacement procedure on page 3 4 4 f the system unit has a rear cover do the rear cover replacement procedure on page 3 3 Set the power switches of the attached devices to On 6 Set the power switch of the system unit to On Installation and Service Guide CPU Card Model 39H Removal Note Refer to Handling Static Sensitive Devices before removing or installing the CPU card in this system Set the power switches of the attached devices to Off Set the power switch of the system unit to Off Set the key mode switch to the Service position N Remove the top cover by loosening the two thumbscrews located on the back of the system unit Slide the cover to the rear of the system unit and then lift it straight up Remove the CPU support bracket 6 Pull up on the CPU card and the vo
6. 0 2 1520 1 MAP 1540 7012 Minimum Machine Configuration 2 1540 1 Chapter 3 Removal and Replacement Procedures 3 1 Preface iii iv Handling Static Sensitive Devices Rear ise Roe ed m ur P ERU BOE E ASA REIN RE UE UU ES JOD COVEI ud Le CI OME COVEN mM RI CIE MNA n Disk Drive Bus Attached Models 320 32E 32H Disk Drive SCSI Attached Models 320 32E 32H Disk Drive SCSI Attached Models 340 34H 350 355 360 36T 365 370 37T 375 Disk Drive Models 380 390 39H and 397 Power Supply teeta Pe ee eat Power Supply Models 380 390 39H and 397 Diskette Drives oor E be eret bebe Media Drive Removal for Models 380 390 39H and 397 Adapter Cards Ethernet Riser Card and External Diskette Riser Card Setting the Ethernet Riser Card Jumpers Attached Devices i iuis RA dux eee RR a dee ee CPU Card 5 ned ee REA reU E AERA ERA AN RAW EE aM e CPU Card Model 39H 20 ccc eee enn Voltage Regulator Card Model 39H L2 Cache uidere icit RUPEE NAME RAMS S Fan and Ai
7. Two I O Slots Display CPU Card T Parallel Port Tablet T Keyboard K j Mouse M Rear Memory Key Mode Reset Fan Card Battery Switch Button Reference Information 1 11 Data and Power Flow SCSI Attached Disk Drives Models 380 390 39H Note If external devices or cables are not connected to the external SCSI 2 connector the external SCSI 2 connector does not require a terminator Media Media Disk Disk Drive Drive Drive Drive Drive Internal SCSI Cable Power Front Ethernet Serial Port SUPPE Riser Extender Card Cable External N SS SCSI 2 i Diskette Rear of gt System Unit 3 Digit Four I Display Slots a CPU Card e Parallel Port Tablet T Keyboard K 2 4 Mouse M Rear Key Mode Reset Fan Switch Button Memory Battery Cards Voltage Regulator Memory CPU for Card on Model 39H Model 39H 1 12 Installation and Service Guide Data and Power Flow SCSI Attached Disk Drives
8. 00000000 Ethernet 71752595959595 M Ion 0 0 0 0 o 0700 070 0 202020209 o o es Tablet Power 2B o 00000 Q K S1 s2 P eyboard E Mouse E 1234 Serial1 Serial2 SCSIPort e Parallel Port Adapter Positions Replace in the reverse order Removal and Replacement Procedures 3 29 CPU Card Note Refer to Handling Static Sensitive Devices on page 3 2 before removing or Removal 1 2 3 4 5 6 installing the CPU card in this system For Model 39H refer to the CPU Card for Model 39H removal procedure on page 3 31 Set the power switches of the attached devices to Off Set the power switch of the system unit to Off If the system unit has a rear cover do the rear cover removal procedure on page 3 3 Do the Top Cover removal procedure on page 3 4 On Models 340 and 350 remove the CPU shield Make a note of its position and remove the CPU card Note For specific system planar connector locations refer to pages1 5 and 1 6 wo N 4 P J20 J23 J25 J ts 706 327 J24 J13 CPU Card I J12 Connector I I J11 I J10 I I I O A J22 J8 J9 J19 J18 J6 I B J5 JJ J17
9. If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1 in this MAP and follow the instructions for the new symptom Repeat this step until the signal and power connectors for all the disk drives have been connected For Models 320 32E and 32H go to Step 11 For Models 340 34H 350 355 360 36T 365 370 37T and 375 380 390 39H and 397 go to Step 10 Maintenance Analysis Procedures 2 1540 11 Step 10 from Step 9 ARE OO I ae Set the power switch on the system unit to Off Connect the serial port extender cable P16 to the system planar Insert the first diagnostic diskette into the diskette drive Set the power switch on the system unit to On Wait for one of the following conditions to occur The 3 5 inch diskette drive in use light is on and c05 or c07 is displayed in the three digit display The system stops and c31 is displayed in the three digit display The system stops for at least three minutes and a constant number character or symbol other than c31 is displayed in the three digit display and the power light is on The system stops and two or more numbers with values between 221 and 296 are displayed alternately in the three digit display The system stops and a flashing 888 is displayed in the three digit d
10. Covers and Electronics 5 2 Installation and Service Guide Index Number A wo N Part Number 71F0157 71F1197 51G9107 00G2793 See note See note See note 11F8890 00G1275 00G1295 00G1276 40F9985 40F9920 81F9030 51G8839 00G1268 62X0388 40F9979 40F9981 81F 7977 91F0984 81F9026 6279235 11H3758 40F9918 Units per Asm Description Planar Models 320 32E 32H Planar Models 340 and 350 Planar Models 355 365 and 375 Planar Models 34H 360 36T and 370 37T Memory card without SIMMs SIMMs CPU card Riser card external diskette Models 320 32E 32H Riser card Ethernet thick thin Models 340 34H 350 355 360 36T 365 370 37T and 375 Fuse 1 amp on Ethernet thick thin Riser card Ethernet twisted pair Models 340 34H 350 355 360 36T 365 370 37T and 375 Cover top EMI ground strip Models 320 32E 32H EMI ground strip Models 340 and 350 EMI ground strip Models 34H 355 360 36T 365 370 37T and 375 Screw M4x7 Screw standoff Fan assembly rear Cable rear fan assembly Models 320 32E 32H Shock mount fan Screw top cover Cover rear all models Bracket I O slots Base cover assembly Retaining ring not available for field service Foot Note See Chapter 3 in the Diagnostic Information For Micro Channel Bus Systems Parts Information 5 3 Cov
11. Rear Cover on page 3 3 Plug in the power cable Set the power switches of the attached devices to On Set the power switch of the system unit to On Removal and Replacement Procedures 3 9 Disk Drive SCSI Attached Models 320 32E 32H Reference to the Small Computer Systems Interface SCSI Input Output controller is abbreviated as SCSI I O controller in this publication Note A system may have two SCSl attached two bus attached or a combination of one SCSI and one bus attached drive For the bus attached drive see page 3 8 Note Refer to Handling Static Sensitive Devices on page 3 2 before removing or installing adapters in this system Removal Set the power switches of the attached devices to Off Set the power switch of the system unit to Off Unplug the power cable Do the removal procedure in Rear Cover on page 3 3 Do the removal procedure in Top Cover on page 3 4 OX UEM bee gt uet Remove the cable from the SCSI adapter card Leave the other end attached to the drive or drives 7 Ifa front drive is installed disconnect the power supply connector P4 from the front drive or drives 8 Pull the frame latch forward 9 If a drive is installed in the rear position partially pull the frame up and disconnect the power supply connector P3 from the rear drive 10 Remove the frame assembly 11 Remove the SCSI cable from the disk drive 12 Remove the disk drive from the fr
12. 2 1520 11 Step 24 from Step 22 1 Set the power switch on the system unit to Off 2 Connect one of the cables that was removed 3 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO If the cable is removable from the attached device go to Step 25 If the cable cannot be removed from the attached device exchange or repair the device Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems YES Repeat this step until all the cables are connected Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems Step 25 from Step 24 1 Set the power switch on the system unit to Off 2 Disconnect the cable from the attached device 3 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Exchange the cable Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems YES Exchange or repair the device Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems 2 1520 12 Installation and Service Guide MAP 1540 7012 Minimum Machine Configuration Notes 1 This is not a start of call MAP You should use these MAPs only if you have been directed here from a MAP step in the POWERs
13. 4 Install the ground strap screw 5 Install the external diskette or Ethernet riser card 6 Connect the cables For SCSl attached drives connect and P4 directly to the drives Note Ensure that P25 is properly connected to protect the memory cards 7 Do the replacement procedure in Diskette Drive on page 3 20 8 Do the replacement procedure in Front Cover on page 3 6 9 Do the replacement procedure in Top Cover on page 3 4 10 Do the replacement procedure in Rear Cover on page 3 3 11 Plug the power cable into the power supply first then plug it into the wall outlet 12 Set the power switches of the attached devices to On 13 Set the power switch of the system unit to On Removal and Replacement Procedures 3 17 Power Supply Models 380 390 39H and 397 Removal For a translation of the following notice see System Unit Safety Information order number SA23 2652 DANGER Do not attempt to open the covers of the power supply The power supply is not serviceable and is to be replaced as a unit 14 Set the power switches of the attached devices to Off 15 Set the power switch of the system unit to Off 16 Unplug the power cord from the electrical outlet first and then disconnect from the power supply 17 Do the Top Cover removal procedure on page 3 4 18 Disconnect all power supply cables 19 Loosen the power supply mounting screw at the front of the power supply unit 20 Lift the fro
14. CORB HO CHAS NSA SARE CHT RRS OE IE HIS E Uf SUL SS REUR Ie AER HE me THORS EERE KT OBR MMC Se SYA FLEVA FERS CWERBeESASCEMHOKS RAG TELOROROEUTLES O VCCI Statement The following is a summary of the VCCI Japanese statement in the box above This equipment is in the Class 1 category information equipment to be used in commercial and or industrial areas and conforms to the standards set by the Vol untary Control Council For Interference by Data Processing Equipment and Elec tronic Office Machines aimed at preventing radio interference in commercial and or industrial areas Consequently when used in a residential area or in an adjacent area thereto radio interference may be caused to radios and TV receivers etc Read the instructions for correct handling VCCI 1 vi Installation and Service Guide Electromagnetic Interference EMI Statement Taiwan FERRE ie te HARRY Bann EAA Er SREB IS RHR TSR T eK ei BER The following is a summary of the EMI Taiwan statement above Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user will be required to take adequate measures Radio Protection for Germany Dieses Ger t ist berechtigt in bereinstimmung mit dem deutschen EMVG vom 9 Nov 92 das EG Konformit tszeichen zu f hren Der Aussteller der Konfor
15. It also contains Maintenance Analysis Procedures MAPs that are not common to other systems MAPs that are common to all systems are contained in Diagnostic Information For Micro Channel Bus Systems This book is used by the service technician for initial installation and to repair system failures This book assumes that the service technician has had training on the 7012 system unit All information in this book pertaining to 7012 Model 397 also applies to 7030 Model 397 Related Information The Diagnostic Information For Micro Channel Bus Systems Order Number SA23 2765 Section contains the maintenance information and procedures that are common to all systems The information and procedures in this book apply to any system unit that uses the Diagnostic Programs Section Il contains reference information about adapters devices and cabling for the system units This manual also contains the removal and replacement procedures for the logic boards on the disk drives This manual provides the service representative pin out lists and cabling information to use in isolating problems with customer cabling System Unit Safety Information Order Number SA23 2652 contains translated versions of the danger and caution notices The 7012 300 Series Operator Guide Order Number SA23 2623 provides information about the controls and features of the system unit The Diskless Workstation Management Guide Order Number 5623 2433 contains inf
16. Removal and Replacement Procedures 3 27 Attached Devices 3 28 For a translation of the following notices see System Unit Safety Information Order Number SA23 2652 DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentials During an electrical storm do not connect cables for display stations printers telephones or station protectors for communications lines CAUTION This product is equipped with a three wire power cable and plug for the user s safety Use this power cable in conjunction with a properly grounded electrical outlet to avoid electrical shock Installation and Service Guide Removal Set the power switches of all attached devices to
17. S1 Serial Port 2 S2 H Tablet T i S Keyboard K EH i Mouse M Key Mode Reset Battery Switch Button pes Use optional cable if provided Installation and Service Guide SCSI Attached Disk Drives Models 340 350 360 36T 370 37T Disk SCSI Bus Disk Drive c Drive Power Front Ethernet Serial Port Supply Fan Riser Extender Card Cable External peel ix E n Diskette Rear of e t System Unit 3 Digit Display Four 2 61 E Slots CPU Card i Parallel Port Tablet T T EE Keyboard oo Mouse Rear Memory Key Mode Reset Battery Fan Cards Switch Button SCSI Attached Disk Drives Models 355 365 375 Disk SCSI Bus Disk Dri Extension 1 rive Card Drive Power Front Ethernet Serial Port Supply ran Riser Extender Card Cable External E scsi Diskette Rear of Qa System Unit 3 Digit
18. 3 12 Installation and Service Guide Replacement Attention If you move the disk drive from a colder or warmer environment than the room where it will be used allow the disk drive to gradually reach the temperature of the room By all owing the disk drive time to aacclimate data loss or permanent damage to the disk drive can be avoided The proper time is at least one hour for each 10 C 18 F of difference between the storage environment and the operating environment 1 Slide the riser card into the guides in the frame assembly 2 Replace the two screws for the riser card 3 Set the address settings of the new disk drive the same as the settings of the old drive For more information refer to Chapter 9 of Diagnostic Information For Micro Channel Bus Systems 4 nstall the disk drive in the frame 5 Connect the cable or cables between the drive and the bus extender card Ensure that the keys on the connectors match Note If you have only one disk drive plug the power supply connector for the empty 10 11 12 13 position into its planar connector For locations see Data and Power Flow in Chapter 1 Plug in the power supply connector P3 to the rear drive and install the frame assembly Ensure that the latch is in its closed position Plug in the power supply connector P4 to the front disk drive Do the replacement procedure in Top Cover on page 3 4 Do the replacement procedur
19. 3 3 Do removal procedure in Top Cover on page 3 4 Do removal procedure in Front Cover on page 3 6 oak OD Open the plastic cable lock on the connector by pulling each end up with a small screwdriver or your fingers Pull the flex circuit out of the connector 8 To remove the three digit display from the card guide push the back of the display while twisting and pulling the display from the front Replacement 1 While aligning the flex circuit cable in its plastic guide shield twist and push the three digit display into the card guide frame 2 Open the plastic cable lock on the connector by pulling it up e With the contact side of the ribbon cable facing toward the center of the planar push the flex circuit into the connector Close the plastic cable lock on the connector by pushing it down into the closed position Do the replacement procedure in Front Cover on page 3 6 Do the replacement procedure in Top Cover on page 3 4 t Oo gno spe Do the replacement procedure in Rear Cover on page 3 3 Flex Circuit Cable Lock t rrr PAPETA RTR R RRR R r 3 54 Installation and Service Guide Three Digit Display Models 340 34H 350 355 360 36T 365 370 371 and 375 380 390 39H Removal 1 Set the power switches of the attached devices to Off 2 Set the power switch of the system unit to Off and unplug the external power cable 3 If the system uni
20. Install one memory card For Models 340 34H 350 355 360 36T 365 370 37T and 375 380 390 39H and 397 disconnect the signal and power connectors from all the disk drives and plug the disk drive frame into the system planar Install the SCSI terminator on the external SCSI connector if it was previously removed 1 Set the power switch on the system unit to On 2 Wait for one of the following conditions to occur e The system stops and two or more numbers with values between 221 and 296 are displayed alternately in the three digit display For Models 340 350 355 360 36T 365 370 37T and 375 380 390 39H and 397 the system stops with a value of 243 for up to six minutes and then changes to to a value of 262 e The system stops for at least three minutes and a constant number character or symbol is displayed in the three digit display and the power light is on The system stops and a flashing 888 is displayed in the three digit display e The power light does not come on or the power light comes on but does not stay on Did the system stop and are two or more numbers between the values of 221 and 296 displayed alternately in the three digit display or is the number 262 displayed in the three digit display NO Go to Step 5 YES Repeat this step until the defective memory card is identified or all the memory cards are installed and tested After all memory is installed and tested set the power sw
21. Off Set the power switch of the system unit to Off and unplug the external cable Unplug the external power cables to the attached devices If the system unit has a rear cover do the rear cover removal procedure on page 3 3 Disconnect the device signal cable from the adapter Par ON If the device has one or more toroids refer to Toroids on page 3 57 Models 320 32E 32H Later System Units External 5 Diskette 00000000 Optional EB Tablet SS SSE Keyboard f d Mouse 7 1234 Plate not on all models Parallel Port Serial 1 Serial 2 Adapter Positions Models 340 34H 350 355 360 36T 365 370 37T 375 o e ES TM SSO Ethernet i X Me X Tablet Power Keyboard Mouse P z Mth d J 1234 Serial 1 Serial 2 SCSI Port Parallel Port Adapter Positions Models 380 390 39H and 397 Replacement P bs SHoooo095 0 S 959596959 959
22. Record to record the device addresses T Any Unused Slot Front Rear Address 1 Address 0 SCSI Attached Disk Drives SCSI Device Address Record 1 Models 340 34H 350 355 360 36T 365 370 37T 375 Internal Externally Attached Devices Devices Note Use the Attached SCSI Device Record to record the device addresses A 2 installation and Service Guide Models 380 390 39H and 397 Internal Externally Attached Devices Devices SCSI Adapter Note Refer to Diagnostic Information For Micro Channel Bus Systems for addressing scheme 4 Internal SCSI devices Support all four devices as all 8 bit all 16 bit or any combination of 8 or 16 bit To attach the 8 bit devices a 16 bit to 8 bit convertor is required 5 External SCSI devices attached to the built in SCSI adapter Support up to four external devices Support either all 8 bit or all 16 bit but no combinations 6 T Terminator SCSI Device Address Record Attached SCSI Device Record A 4 Refer to the illustration and record the adapter slot number the device type and the SCSI address for each externally attached SCSI device SCSI I O Controller Slot Note Fill out a separate sheet for each SCSI I O controller that has externally attached devices Installation and Ser
23. Systems YES Repeat this step until the defective cable is identified or all the cables are connected Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems 1 Set the power switch on the system unit to Off 2 Disconnect the cable from the attached device 3 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Exchange the cable Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems YES Exchange or repair the device Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems 1 Set the power switch on the system unit to Off 2 Disconnect the key mode reset switch connector P22 from the system planar 3 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Go to Step 21 YES Exchange the key mode reset switch Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems Installation and Service Guide Step 21 from Step 20 Step 22 from Step 21 Step 23 from Step 22 1 Set the power switch on the system unit to Off 2 Disconnect the three digit display connector P23 from the system planar 3 Set the power switch on the system unit to On Wait 10 seconds
24. before answering the following question Did the power on light come on and stay on NO Go to Step 22 YES Exchange the three digit display Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems 1 Set the power switch on the system unit to Off 2 Record the locations of all external cables then disconnect the cables that are plugged into connectors S1 S2 P K T and M on the rear of the system unit 3 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO For Models 340 34H 350 355 360 36T 365 370 37T and 375 380 390 39H and 397 go to Step 23 For Models 320 32E and 32H exchange the system planar Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems YES Go to Step 24 1 Set the power switch on the system unit to Off 2 Disconnect connector P16 from the system planar 3 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Exchange the system planar Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems YES Exchange the serial port flex cable Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems Maintenance Analysis Procedures MAPs
25. before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentials During an electrical storm do not connect cables for display stations printers telephones or station protectors for communication lines CAUTION This product is equipped with a three wire power cable and plug for the user s safety Use this power cable in conjunction with a properly grounded electrical outlet to avoid electrical shock DANGER To prevent shock hazard disconnect the power cable from the electrical outlet before relocating the system Removal and Replacement Procedures 3 1 Handling Static Sensitive Devices Attention Adapters planars diskette drives and disk drives are sensitive to static electricity discharge These devices are wrapped in antistatic bags as shown in this illustration to prevent this damage Take the following precautions Do not remove the device from the antistatic bag until you are ready to install the device in the system unit e f you have an antistatic wrist strap available use it while handling the device e With the device still in its antistatic bag touch it to a metal frame of the system e Grasp cards and boards by the edges Hold drives by the frame Avoid touching the solder joints
26. laser radiation above a Class 1 level during operation user maintenance or service conditions is prevented CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 TO IEC 825 1984 CENELEC HD 482 S1 Figure 1 Class 1 System Information Label Required by the IEC 825 Standard The Optical Link Card OLC must only be connected to another OLC or a compatible laser product Any compatible laser product must contain the open fiber link detection and laser control safety system used in OLC This is a requirement for correct operation of the optical link In addition the OLC product is designed and certified for use in applications with point to point optical links only Using this product in any other type of optical link configuration for example links containing optical splitters or star couplers is considered as not using the product correctly and may require that the user certify the laser product again for conformance to the laser safety regulations XxX Installation and Service Guide About This Book This book uses three digit model numbers You may have other documentation that uses four digit model numbers For example the model 32H in this book may be referred to as a model 320H in other documentation They are the same system units This book provides maintenance information that is specific to the 7012 system unit adapters and attached devices that do not have their own service information
27. or pins e f you need to lay the device down while it is out of the antistatic bag lay it on the antistatic bag Before you pick it up again touch the antistatic bag and the metal frame of the system at the same time e Handle the devices carefully in order to prevent permanent damage Antistatic Bag 3 2 Installation and Service Guide Rear Cover Note Not all models have rear covers If your model has a rear cover use the following procedure for removal and replacement Removal 1 Grab the lower right and lower left corners and tilt the bottom of the rear cover out about 30 degrees The cover retainers are located at the lower outside edges 2 Pull the rear cover off Rear Cover Replacement 1 Attach the top edge of the rear cover 2 Rotate the bottom of the rear cover to the front and push it into place Removal and Replacement Procedures 3 3 Top Cover Removal Note If the machine is normally operated in the vertical position it may be helpful to remove the base and proceed with the machine in the horizontal position Set the power switches of the attached devices to Off Set the power switch of the system unit to Off Disconnect the power cable Set the key mode switch to the Service position This unlocks the top cover for removal euo SOR Is se If your system unit h
28. the adapter connectors Start at the left connector and move to the right to make cabling easier 2 Record the SCSI addresses of the devices attached to the SCSI I O controllers in Appendix A of this book If needed use the customer planning information Chapter 3 of 7012 300 Series Operator Guide Appendix A of this book or other information supplied by the customer to determine the SCSI addresses 3 As needed use the cable labels included in the ship group to label the cables For additional information about labeling the cables see Chapter 10 of Diagnostic Information For Micro Channel Bus Systems Step 8 Arranging the System Unit and Devices Note If you are attaching 4869 external 5 25 inch diskette drive do not place it closer than 155 mm 6 inches to any display If you are attaching a 48V dc power supply refer to the instructions included in the 48V dc power cord package 1 Connect the system unit power cable to the system unit do not plug it into the outlet at this time Arrange the cables at the back of the system unit Install the rear cover Using the customer s planning information arrange the system unit and devices Go to Chapter 5 of 7012 300 Series Operator Guide to check out the system a A OO m 4 6 Installation and Service Guide Chapter 5 Parts Information Note All information in this chapter pertaining to 7012 Model 397 also applies to 7030 Model 397 Parts Information 5 1
29. the slot numbers of the adapters label and record the location of any cables attached to the adapters 3 Remove one of the adapters from the I O planar Refer to the Adapters Ethernet Riser Card External Diskette Riser Card removal procedure on page 3 24 4 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Repeat this step until the defective adapter is identified or all the adapters have been removed If the symptom did not change and all the adapters have been removed go to Step 20 YES Go to Step 14 Step 14 from Step 13 Look at the adapter that was removed Were there any cables attached to the adapter before it was removed NO Go to Step 15 YES Go to Step 17 Step 15 from Step 14 2 1520 8 Some adapters may have FRUs on them Does the failing adapter have any FRUs NO Exchange the failing adapter Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems YES Go to Step 16 Installation and Service Guide Step 16 from Step 15 Set the power switch on the system unit to Off Remove the FRUs on the adapter Replace the failing adapter gt a U N Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Exchange the failing adapter Go to Ma
30. the top of the front cover into place or pivot the left side of the front cover into place 3 Depending on your system unit mode push the latches into their closed positions or snap the cover into position 4 Do the Top Cover replacement procedure on page 3 4 If your system unit model has a rear cover do the replacement procedure in Rear Cover on page 3 3 Connect the power cable Replace the key in the key mode switch and turn it to the Normal position Set the power switches of the attached devices to On N O Set the power switches of the system unit to On Removal and Replacement Procedures 3 7 Disk Drive Bus Attached Models 320 32E 32H Note A system may have two bus attached or two SCSI attached or a combination of one SCSI and one bus attached drive For models 320 32E and 32H SCSl attached drives see page 3 10 Note Refer to Handling Static Sensitive Devices on page 3 2 before removing or installing adapters in this system Removal Set the power switches of the attached devices to Off 1 2 Set the power switch of the system unit to Off 3 Unplug the power cable 4 Do the removal procedure in Rear Cover on page 3 3 5 Do the removal procedure in Top Cover on page 3 4 Note If one of the drives is a SCSl attached drive remove the power cable from the SCSI drive Pull the frame latch forward Lift the frame assembly out Remove the four scre
31. three minutes and a constant number character or symbol other than c31 is displayed in the three digit display and the power light is on The system stops and two or more numbers with values between 221 and 296 are displayed alternately in the three digit display The system stops and a flashing 888 is displayed in the three digit display The power light does not come on or the power light comes on but does not stay on Is the DIAGNOSTIC OPERATING INSTRUCTIONS screen displayed or is c31 displayed in the three digit display NO YES Go to Step 13 Repeat this step until all of the FRUs adapters are installed Go to Map 0410 Repair Checkout in the POWERstation and POWERserver Common Diagnostics and Service Guide 2 1540 14 Installation and Service Guide Step 13 from Step 12 1 Set the power switch on the system unit to Off 2 Starting with the devices disconnect a device or cable connector from the last adapter installed 3 Insert the first diagnostic diskette into the diskette drive 4 Setthe power switch on the system unit to On 5 Wait for one of the following conditions to occur The DIAGNOSTIC OPERATING INSTRUCTIONS screen is displayed The system stops and c31 is displayed in the three digit display The 3 5 inch diskette drive in use light is on and c07 is displayed in the three digit display Insert the next diagnostic diskette Continue this substep until all diskettes are loaded or c31 is d
32. 2E and 32H with bus attached disk drives disconnect the power connectors P3 and P4 from the system planar 5 Insert the first diagnostic diskette into the diskette drive 6 Set the power switch on the system unit to On Wait for one of the following conditions to occur e The 3 5 inch diskette drive in use light is on and c05 or c07 is displayed in the three digit display e The system stops for at least three minutes and a constant number character or symbol is displayed in the three digit display and the power light is on e The system stops and two or more numbers with values between 221 and 296 are displayed alternately in the three digit display The system stops and a flashing 888 is displayed in the three digit display e The power light does not come on or the power light comes on but does not stay on Is the 3 5 inch diskette drive in use light on and c07 displayed in the three digit display NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged e For Models 320 32E and 32H with bus attached or SCSI attached disk drives 1 Rear disk drive if bus attached 2 Front disk drive if bus attached 3 Riser card if present 4 SCSI adapter if present Note Refer to POWERstation and POWERserver Common Diagnostics and Service Guide SCSI 1 Adapter Fuse Blowing SCSI cable if present SCSI terminator System
33. 55 360 36T 365 370 37T 375 Power Adapter Positions Ethernet Serial 1 Serial 2 SCSI Port Parallel Port Tablet Mouse Keyboard Rear View Models 380 390 39H and 397 Power Adapter Positions Ethernet o oT Ho oo i Qoo oo RN RN 0 0009 o9 o9o9 9959 amp Soe a o poo O 1 Z P E Serial 1 Serial 2 SCSI 2 Port Parallel Port Tablet Mouse Keyboard Reference Information 1 3 Front View without Covers Early Models The front of your system unit will resemble one of the following two illustrations Rear Fan Ethernet Riser Card Memory Cards CPU Card Adapter and Graphics Cards Front Fan Battery Disk Drive C Disk Drive D Direct Bus Attach Riser Card or SCSI Bus Extender Card Power Supply Diskette Drive A Front View without Covers Later Models Heat Sink Rear Fan CPU Card or CPU Memory Model 39H Memory Card Memory Card or Voltage Regulator Card Model 39H Adapter Cards Front Fan Multichip Cool ing Fan attached inside the
34. Model 397 Media Media Disk Disk Drive Drive Drive Drive Internal SCSI Cable Power Front Ethernet Serial Port Supply Riser Extender Card Cable Diskette SCSI 2 i 3 Digit External Display Rear of _ System Battery Unit 1 0 Slots Parallel Port Tablet T Keyboard K Mouse M Key Mode Reset Rear Memory Switch Button Fan Cards Reference Information 1 13 Specifications all models except 380 390 39H and 397 Dimensions Horizontal Position Height 165 mm 6 1 2 inches with foot Depth 525 mm 20 3 4 inches Width 460 mm 18 inches Dimensions Vertical Position Height 470 mm 18 1 2 inches with foot Depth 525 mm 20 3 4 inches Width 280 mm 11 1 4 inches at the foot Weight Maximum 15 5 kg 34 pounds Operating Environment Class B Temperature 16 to 32 C 60 to 90 F Humidity 8 to 80 noncondensing Maximum Altitude 2135 m 7000 feet Power Source Loading 0 7 k VA maximum Power Supply 225 watts or 265 watts Operating Voltage 100 V ac to 125 V ac 50 Hz Model 397 200 V ac to 240 V
35. RS 6000 7012 Models 300 Series Installation and Service Guide A38 0545 00 First Edition October 1997 This edition notice applies to the R S6000 7012 Models 300 Series Installation and Service Guide This edition obsoletes all previous editions The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law THIS PUBLICATION IS PRINTED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication It is possible that this publication may contain reference to or information about products machines and programs programming or services that are not announced in your country Such references or information must not be construed to mean that such products programming or services will be offered in your country Any reference to a licensed program in this publication is not intended to state or imply that you can use only the licensed program indicated You can use any functionally equivalent program instead AIX i
36. RUS is defective To test each FRU exchange the FRUs in the following order 1 Voltage regulator card Model 39H 2 System planar Models 340 34H 350 355 360 36T 365 370 37T 375 380 390 and 397 if the rear fan is failing 3 Power supply If the symptom did not change and all the FRUs have been exchanged go to Step 5 YES Exchange the defective fan Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems Maintenance Analysis Procedures MAPs 2 1520 3 Step 5 from Steps 2 and 4 Step 6 from Step 5 Step 7 from Step 6 2 1520 4 1 Set the power switch on the system unit to Off Attention P2 and P25 must be connected and disconnected at the same time 2 Connect the power supply connectors P2 and P25 to the system planar 3 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Go to Step 6 YES Go to Step 9 1 Set the power switch on the system unit to Off 2 Disconnect the diskette drive cable P20 from the system planar 3 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Go to Step 7 YES Exchange the diskette drive Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems 1 Set the power switch on the syste
37. Tab L2 Cache EN Connector Notch L2 Cache Model 39H L2 Cache Connectors CPU Card i Release Tabs Notch L2 Cache Replacement Replace in the reverse order 3 34 Installation and Service Guide Fan and Air Duct Model 39H Only Removal CPU Support Bracket Voltage Regulator Card Set the power switches of the attached devices to Off 2 Set the power switch of the system unit to Off 3 Remove the top cover by loosening the two thumbscrews located on the back of the system unit Slide the cover to the rear of the system unit and lift it straight up 4 Remove the CPU support bracket 5 Pull up on the CPU card and the voltage regulator card at the same time until you can unplug the voltage regulator card from the CPU card 6 Remove the voltage regulator card from its slot Remove the CPU card from its slot 8 To remove the fan and the air duct as a single unit push the fan shock mounts through the holes of the system unit frame and disconnect the fan cable from the existing front fan connector located at the right side of the hard file mounting frame To remove just the air duct gently pull the air duct toward the rear of the system unit until it is loosened from the fan and then lift out Rear Fan Removal and Replacement Procedures 3 35 9 Remove the fan from the air duct by pulling the fan gently away from the air duct Replacement 1 If the fa
38. ac 60 Hz Model 397 Heat Output 1200 BTU per hour 1 14 installation and Service Guide Specifications Models 380 390 39H and 397 Dimensions Horizontal Position Height 162 mm 6 4 inches with foot Depth 478 mm 18 8 inches Width 442 mm 17 4 inches Dimensions Vertical Position Height 454 mm 17 9 inches with foot Depth 478 mm 18 8 inches Width 241 mm 9 5 inches at the foot Weight Maximum 21 8 kg 48 pounds Operating Environment Class B Temperature 16 to 32 C 60 to 90 F Humidity 896 to 8096 noncondensing Maximum Altitude 2135 m 7000 feet Power Source Loading 0 7 k VA maximum Power Supply 275 watts 385 watts Model 397 Operating Voltage 100 V ac to 125 V ac 50 Hz Model 397 200 V ac to 240 V ac 60 Hz Model 397 Heat Output 1200 BTU per hour Reference Information 1 15 Power Cables 1 16 To avoid electrical shock a power cable with a grounded attachment plug is provided Use only properly grounded outlets Power cables used in the U S A and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA These power cords consist of e Electrical cables Type SVT or SJT e Attachment plugs complying with National Electrical Manufacturers Association NEMA 5 15P That is For 115 V operation use a UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in leng
39. ame four screws in each drive Frame Assembly Latch Disk Drives 3 10 Installation and Service Guide Replacement Attention If you move the disk drive from a colder or warmer environment than the room where it will be used allow the disk drive to gradually reach the temperature of the room By allowing the disk drive time to acclimate data loss or permanent damage to the disk drive can be avoided The proper time is at least one hour for each 10 C 18 F of difference between the storage environment and the operating environment 1 Set the address settings of the new disk drive the same as the settings of the old drive For more information refer to Chapter 9 of Diagnostic Information For Micro Channel Bus Systems 2 Install the disk drive in the frame 3 Connect the cable to the drive or drives Ensure that the keys on the connectors match The cable must be routed under the disk drive frame assembly Note If you have only one drive plug the power supply connector P3 or P4 for the empty position into the appropriate planar connector For specific locations refer to the System Planar Location Connector figures starting on page 1 5 Plug in the power supply connector P3 to the rear drive and install the frame assembly Ensure that the latch is in its closed position Connect the cable to the SCSI card Plug in the power supply connector P4 to the front drive N O OC A Do the replacement pr
40. and unplug the cables 13 On models 380 390 39H and 397 remove the memory CPU and adapter cards 14 Remove the three mounting screws and the card guide frame 15 Separate the air duct not on all system units and the adapter card down stop from the card guide frame 16 Do the Front Fan removal procedure on page 3 46 Note The illustration is of the newest model Notch X Card Guide Frame e Cry models not on early models Adapter Card 320 32H and 32E Down Stop Card Guide Frame Model 397 Removal and Replacement Procedures 3 43 Replacement 1 Do the Front Fan replacement procedure on page 3 46 2 Do the Three digit replacement procedure on page 3 55 Attention On models 380 390 39H and 397 assure that the 3 digit LED shield is oriented the same as the LED 3 Install the air duct not on all system units and the adapter card down stop on the card guide frame 4 Connect the cables 5 Align the cards with the correct slots in the card guide frame and install the card guide frame with the three mounting screws Ensure that the reset button operates freely in the front cover Adjust the card guide if necessary Connect all cables Install the foam on the top of the fan On some system units the key lock cable may have to be reconnected Do the Battery replacement procedure on page 3 58 eos eU 0 For all models except 380 390 39H and 397 do the Front Cover replacement procedu
41. and Service Guide 3 2 3 3 3 6 3 8 3 10 3 12 3 14 3 16 3 18 3 20 3 22 3 24 3 26 3 28 3 30 3 31 3 33 3 34 3 35 3 37 3 39 3 40 3 43 3 45 3 46 3 48 3 50 3 52 3 53 3 54 3 55 3 56 3 57 3 58 3 59 Communications Statements The following statement applies to this product The statement for other products intended for use with this product will appear in their accompanying manuals Federal Communications Commission FCC Statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Neither the provider or the manufacturer are responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauth
42. arly models 5 2 5 4 CPU card removal 3 30 3 31 3 34 customer outlet checking 4 3 D data and power flow bus attached disk drive 1 10 device connection adapter 4 6 standard I O port 4 5 device attached removal 3 28 setting up 4 4 digital multimeter 4 3 dimension 1 14 1 15 disk drive bus attached removal 3 8 disk drive SCSl attached removal 3 10 diskette drive removal 3 20 3 22 drive and power early models 5 12 later models 5 14 E ethernet riser card removal 3 24 setting jumper 3 26 external diskette riser card removal 3 24 F front card guide 5 8 5 10 front cover removal 3 6 front fan removal 3 46 G ground impedence 4 3 H heat output 1 14 1 15 installation safety notice 4 2 inventory 4 1 L Last Page Procedures Memory Card 3 38 Index X 1 memory card removal 3 37 O operating environment class B 1 14 1 15 operating voltage 1 14 1 15 P phase pin 4 3 planar removal 3 40 power cable characteristic 1 16 part number and country 5 16 type 5 16 power source loading 1 14 1 15 power supply 1 14 1 15 removal 3 16 3 18 R rear cover removal 3 3 removal and replacement procedure adapter cards 3 24 attached devices 3 28 battery 3 58 card guide frame 3 43 contact strips 3 59 CPU card 3 30 3 31 disk drive 3 8 3 10 3 12 3 14 diskette drive 3 20 ethernet riser card 3 24 external diskette
43. as a rear cover do the removal procedure in Rear Cover on page 3 3 6 Loosen the top cover screws Attention On models 340 and 350 be careful not to damage the contact strip on the right of the power supply 7 If your system unit has handles use the handles to slide the top cover to the rear and lift it off Attention Do not operate the system unit with the covers removed Operating with covers on ensures adequate cooling of the components The following illustration is a rear view representation of a system unit Top Cover Screws Handles Replacement 1 Depending on your system unit model either align the holes at the rear of the top cover with the two pins on the frame or place the top cover on the base with the front tab in the slot 2 Slide the cover to the front Ensure that the front lip seats and depending on your system unit model the rear hooks are seated under the rear lip 3 4 Installation and Service Guide 3 Tighten the top cover screws 4 Setthe key mode switch back to its normal position 5 f your system unit has a rear cover do the replacement procedure in Rear Cover on page 3 3 6 Connect the power cable 7 Set the power switches of the attached devices to On 8 Set the power switch of the system unit to On The following illustration is a rear view representation of a system unit Top Cover Screws Handles Removal and Replacement Procedures 3 5 Front Cover R
44. chassis Disk Drive C Disk Drive D Diskette Media Bays Power Supply 1 4 Installation and Service Guide Front View without Covers Model 397 Memory Card up to four CPU Cooling Fan and Heat Sink Q Adapter Card Cooling Fan Disk Drive C Disk Drive D Diskette Drive Power Supply Media Bays System Planar Connector Locations Models 320 32E 32H 5 Power Supply External Diskette Disk Drive 3 Digit Adapter Card Riser Card Diskette Display Parallel Port u J20 J23 Rear of mmm J16 Switch System Unit 1 J11 and Reset 2 J10 Button Slots d J9 E J22 4 J8 Serial Port 1 81 t J5 A J14 J15 Serial Port 2 S2 J19 J13 Tablet T J18 B Keyboard K H J17 27 J12 J21 Battery Mouse M J1 i C Rear Fan Use Optional cable Memory Cards CPU Card if provided Reference Information 1 5 System Planar Connector Locations Models 355 365 375 SCSI Bus Extender Card Serial Port Ethernet Extender Power Suppl
45. display and the power light is on The system stops and two or more numbers with values between 221 and 296 are displayed alternately in the three digit display The system stops and a flashing 888 is displayed in the three digit display The power light does not come on or the power light comes on but does not stay on Is c31 displayed in the three digit display or is the three digit display blank NO The last SCSI device that you connected is defective Exchange the defective device Repeat this step until the signal and power connectors for all the disk drives have been connected 2 1540 10 Installation and Service Guide YES If the symptom did not change and all the disk drives have been exchanged in the following order exchange the FRUs that have not been exchanged e For Models 320 32E and 32H with bus attached or SCSl attached disk drives 1 Riser card if present 2 SCSI adapter if present Note Refer to POWERstation and POWERserver Common Diagnostics and Service Guide Chapter One SCSI 1 Adapter Fuse Blowing 3 SCSI cable if present 4 System planar 5 Power supply e For Models 340 34H 350 355 360 36T 365 370 37T and 375 380 390 39H and 397 1 SCSI bus extender card Note Refer to POWERstation and POWERserver Common Diagnostics and Service Guide Chapter One Integrated SCSI Fuse Blowing 2 SCSI cable 3 System planar 4 Voltage regulator card Model 39H 5 Power supply
46. e Step 6 from Step 5 One of the FRUs remaining in the system unit is defective To test each FRU exchange the FRUS in the following order 1 System planar 2 CPU card if a Model 39H memory SIMMs must be installed 3 Voltage regulator card Model 39H 4 Power supply The system is working correctly if it stops and two or more numbers between 221 and 296 are displayed in the three digit display or a solid 262 is displayed If this occurs the last FRU you exchanged is defective For Models 340 34H 350 355 360 36T 365 370 37T and 375 380 390 39H and 397 the system stops with a value of 243 for up to six minutes and then changes to to a value of 262 1 Set the power switch on the system unit to Off 2 Exchange one of the FRUs in the list 3 Set the power switch on the system unit to On Did the system stop and are two or more numbers between the values of 221 and 296 displayed alternately in the three digit display or is the number 262 displayed in the three digit display NO Reinstall the original FRU Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1 in this MAP and follow the instructions for the new symptom YES Go
47. e Optical Link Card OLC In the U S the OLC is certified as a Class 1 laser product that conforms to the requirements contained in the Department of Health and Human Services DHHS regulation 21 CFR Subchapter J Internationally the OLC is certified as a Class 1 laser product that conforms to the requirements contained in the International Electrotechnical Commission IEC standard 825 1984 the Verband Deutscher Elektrotechniker VDE standard 0837 1986 and the CENELEC European Committee for Electrotechnical Standardization Harmonization Document HD 482 51 1988 The German testing institute VDE assigned a certificate of conformity to DIN IEC 825 VDE 0837 02 86 and CENELEC HD 482 51 03 88 the certificate registration number is 3642 In addition Statens Provningsanstalt Swedish National Testing Institute tested and approved the OLC for use in Sweden as a Class 1 laser product and assigned the approval number SP LA 89 184 The CDRH certification label and the VDE certificate of conformity mark are located on the plastic retainer of the OLC product Figure 1 shows the system Class 1 information label required by IEC 825 Class 1 laser products are not considered to be hazardous The OLC internally contains a gallium aluminum arsenide GaAlAs semiconductor laser diode emitting in the wavelength range of 770 to 800 nanometers This laser diode is a Class 3B laser that is rated at 5 0 milliwatts The design of the OLC is such that access to
48. e hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentials During an electrical storm do not connect cables for display stations printers telephones or station protectors for communications lines CAUTION This product is equipped with a 3 wire power cable and plug for the user s safety Use this power cable in conjunction with a properly grounded electrical outlet to avoid electrical shock DANGER To prevent shock hazard disconnect the power cable from the electrical outlet before relocating the system Installation and Service Guide Step 3 Checking Customer Outlets Note Fora translation of the following notices see System Unit Safety Information Order Number SA23 2652 CAUTION Do not touch the receptacle or t
49. e in Rear Cover on page 3 3 Plug in the power cable Set the power switches of the attached devices to On Set the power switch of the system unit to On Removal and Replacement Procedures 3 13 Disk Drive Models 380 390 39H and 397 Removal References to the small computer systems interface SCSI input output controller is abbreviated as SCSI I O controller in this publication Note Refer to Handling Static Sensitive Devices on page 3 1 14 Set the power switches of the attached devices to Off 15 Set the power switch of the system unit to Off 16 Disconnect the power cable 17 Do the Top Cover removal procedure on page 3 4 18 Remove the shipping screw at the rear of the system unit The screw retains the disk drive frame assembly during shipping and can be discarded after system installation 19 Remove the frame assembly 20 Disconnect the power supply connectors from the drives 21 Disconnect the internal SCSI cable from the drives using the pull loops 22 Remove the disk drive from the frame four screws in each drive Models 380 390 39H Frame Hook Assembly P4 D D ok Disk Drives 3 14 Installation and Service Guide Replacement Attention If you move the disk drive from a colder or warmer environment than the room where it will be used allow the disk drive to gradually reach the temperature of the room By allowing the disk drive time to acclimate data loss or permanent dama
50. e to occur Two or more num First diagnostic diskette is loaded Go to Step 7 bers between 221 and 296 are dis played alternately c31 Instructions to select the system console Follow the instructions on displayed on the screen the screen Wait for one of the other symptoms in this table to occur c05 The diskette drive In Use light is on The diagnostic diskette is probably bad Insert the same diskette from a du plicate diagnostic set If the duplicate diskette causes the same symp tom Go to Step 7 299 or less Digits on solid for more than 3 minutes Go to Step 2 and the power light is on 300 or greater Digits on solid for more than 3 minutes Go to Step 7 and the power light is on 570 Digits on solid for more than 3 minutes Down level SCSI 2 code and the power light is on Run diagnostics with re movable media Any symptom not listed above Go to Step 2 2 1540 2 Installation and Service Guide Step 2 from Steps 1 and 16 1 2 o gt 9 Set the power switch on the system unit to Off Record the slot numbers of the Micro Channel adapters label and record the location of any cables attached to the adapters Remove all the adapters from the system planar Record the slot numbers of the memory cards and then remove all the memory cards from the system planar If the system is a Model 39H remove all memory SIMMs from the CPU card Remove the L2 cache SIMM if installed
51. emoval Set the power switches of the attached devices to Off Set the power switch of the system unit to Off Disconnect the power cable Set the key mode switch to the Service position Remove the key from the key mode switch Remove media from the diskette drive If your system unit has a rear cover do the removal procedure in Rear Cover on page 3 3 8 Do the Top Cover removal procedure on page 3 4 9 Lift the latch latches to unhook the cover 10 Depending on your system unit rotate the top of the front cover forward about 45 degrees and pull forward or pivot the left side of the front cover outward and remove 11 On some system units the cover can be placed at the front of the machine without disconnecting the key lock and mode switch cable P22 Attention Do not operate the system unit with the covers removed Operating with the covers on ensures adequate cooling of the components Your system unit will resemble one of the following illustrations Except for Models 380 390 39H and 397 Models 380 390 39H and 397 0 o9 0 09 0000 0 0040 00002 00 N o 3 6 Installation and Service Guide Replacement 1 Depending on your system unit model align and insert the tabs at the bottom or insert the tabs at the right side of the front cover 2 Depending on your system unit model rotate
52. ernet thick thin Riser card Ethernet twisted pair Cover top assembly Screw I O planar M4x7 Screw standoff Serial port Base Base Model 397 Blank media bezel Screw blank media bezel Front bezel Foot assembly with thumb screws Duct CPU cooling Model 39H only Fan Model 39H only Bracket Model 39H only CPU card support Bracket Model 397 only CPU card support Voltage regulator card Model 39H only Note See Chapter 3 in the Diagnostic Information For Micro Channel Bus Systems Parts Information 5 7 Front Card Guide Early System Units of Models 320 32E and 32H 1 Later System Units and Models 340 350 355 360 367 365 370 37T and 375 2 5 8 Installation and Service Guide Part Number 40F9980 00G2981 00G2259 00G2258 1159913 81F9038 00G1924 40F9968 81F9039 81F9039 00G2121 00G2230 40F9958 53F3223 40F9983 23F0168 00G1269 81F7977 40F9969 00G1270 Units per Asm Description Fan front early system units 60 mm Fan front later system units 80 mm Foam Fan later system units Duct Fan later system units Tie cable Key mode and IPL switch assembly locking in cludes cable and key lock Key mode and IPL switch assembly nonlocking includes cable and key lock Option card down stop Frame card guide early system units 60 mm fan Frame card guide later system units 80 mm fan D
53. ers and Electronics 5 4 Installation and Service Guide Index Number Part Number 40F9919 81F9025 40F9995 40F9910 40F9957 See note 32G0176 00G1269 91F0967 00G2223 32G0110 32G0244 32G0244 81F8129 81F8129 Units per Asm Description Thumbscrews foot Cover assembly front all models Lens bronze replaced red lens Nut plates foot Rear guide memory cards Adapter card Flex circuit serial prot Models 340 34H 350 355 360 36T 365 370 37T and 375 Screw 4 x 10 Plate blank Models 320 32E 32H Terminator SCSI Models 340 and 350 Shield CPU Models 340 and 350 Strip contact Models 340 and 350 Strip contact Models 34H 355 360 36T 365 370 37T and 375 Fuse keyboard Fuse tablet mouse Note See Chapter 8 in the Diagnostic Information For Micro Channel Bus Systems Parts Information 5 5 Covers and Electronics Models 380 390 39H and 397 5 6 Installation and Service Guide Index Number Part Number 52G4325 93H5557 See note See note See note 43G0382 00G1295 00G1276 52G4904 00G1268 62X0388 88G3623 11H3758 93H6828 88G3782 00G1268 51G9519 52G4852 11H3973 11H3974 11H3972 93H3681 See Note Units per Asm Description System Board System Board Model 397 Memory card without SIMMs SIMMs CPU card not on Model 397 Riser card Ethernet thick thin Fuse 1 amp on Eth
54. es and Power Early Models 5 12 Installation and Service Guide Index Part Number Number Units Description 6279212 Screw disk drive M4x10 00G2917 Frame disk drive See note Drive assembly disk 43G2230 Diskette storage compartment 1621170 Screw diskette drive M3x6 See note Drive assembly 3 5 inch diskette 88G4766 Power cable diskette drive 81F9029 Bracket 3 5 inch diskette drive assembly 40F9925 Cable 3 5 inch diskette assembly 00G1268 Screw power supply assembly M4x7 32G2005 Power supply assembly ac 51G9501 Power supply assembly 48V dc 52G1571 48V dc power cord 81F8900 Card riser Models 320 32E 32H 00G2721 Card SCSI bus extender Early Models 340 34H 350 355 360 36T 365 370 37T and 375 00G2721 Card SCSI bus extender Later Models 340 34H 350 355 360 36T 365 370 37T and 375 15 00G1007 Screw bus extender 16 1383417 Fuse SCSI bus extender card 17 31F4482 1 2 Cable SCSI Models 340 34H 350 355 360 36T 365 370 37T and 375 18 31G9675 0 1 Cable SCSI Models 320 32E 32H Note See Chapter 9 in the Diagnostic Information For Micro Channel Bus Systems Parts Information 5 13 Drives and Power Models 380 390 39H and 397 5 14 Installation and Service Guide Index Part Number Number Units Description 1147429 4 8 Screw disk drive 6 32 hex head 52G4906 Frame disk drive See note Drive assembly disk 88G3570 Brack
55. et fan not on Model 397 1621170 Screw diskette drive M3x6 See note Drive assembly 3 5 inch diskette 88G4766 Power cable diskette drive 88G3804 Plate 3 5 inch diskette drive assembly 00G1270 Screw power supply assembly M4x17 52G4764 Power supply assembly 275 watts 93H6628 Power supply assembly 385 watts Model 397 52G4850 Internal SCSI cable 11 92F0324 Interposer converter 68 pin to 50 pin 12 88G3977 Terminator 16 bit 13 See note Drive assembly media 14 88G3807 Rails media 15 1621285 Screws media rails M3x6 flat head 16 88G3806 Fan 60 mm DASD optional not on Model 397 17 81F7977 Shock mount fan not on Model 397 18 00G1268 Screw diskette plate M4x7 Note See Chapter 9 in the Diagnostic Information For Micro Channel Bus Systems Parts Information 5 15 Power Cables Note If you should need a different D DI power cable use this figure and the following table to assist you when DI Part Number Country 1 1838574 Bahamas Barbados Bolivia Brazil Canada Costa Rica Dominican Republic El Salvador Ecuador Guatemala Guyana Haiti Honduras Jamaica Japan Netherlands Antilles Panama Peru Philippines Taiwan Thailand Trinidad Tobago U S A except Chicago Venezuela 2 6952300 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea So
56. f fire or explosion The battery connector is polarized do not attempt to reverse the polarity Dispose of the battery according to local regulations 1 Set the power switches of the attached devices to Off 2 Set the power switch of the system unit to Off 3 If the system unit has a rear cover do the rear cover removal procedure on page 4 Do the top cover removal procedure on page 3 4 5 Do the front cover removal procedure on page 3 6 6 Disconnect the battery connector from the planar and remove the battery from the card guide frame Battery K SS NS y Models 380 390 and 39H Battery Replacement Note Be sure to tell the customer that time and date may need to be reset after planar replacement Replace in the reverse order 3 58 Service Guide Contact Strips Models 340 34H 350 355 360 36T 365 370 371 375 Removal e Set the power switches of the system unit to Off Do the removal procedure in Rear Cover on page 3 3 Do the removal procedure in Top Cover on page 3 4 Peel off the contact strip from the bottom side of the top cover if this is the one to be replaced Go to the replacement procedure following Do the removal procedure in Power Supply on page 3 16 6 Peel off the contact strip from the right side of the base Replacement Ts 2 3 Clean off any tape remaining from the old contact strip Remove the release paper from the new co
57. flow arrow pointing toward the rear of the machine and the wires to the bottom place the fan into its mounted position Pull the shock mounts just enough to clear their mounting slots and move them into their mounted positions Carefully align the cards with the guide slots and install the card guide frame and three Screws Install the three digit display Push and twist the front of the three digit display into its installed position 4 Install the battery 5 Install the foam on the top of the fan Route the fan cable forward of the disk drive frame mounting support and connect the fan cable to the power supply connector noted in step 7 Do the front cover replacement procedure on page 3 6 Do the top cover replacement procedure on page 3 4 9 If the system unit has a rear cover do the rear cover replacement procedure Rear Cover on page 3 3 10 Set the power switches of the attached devices to On 11 Set the power switch of the system unit to On Removal and Replacement Procedures 3 47 Key Lock Removal 3 48 Cor Soc OD TOT cs AN 9 Set the power switches of the attached devices to Off Set the power switch of the system unit to Off Refer to the illustration of the key lock on page 3 49 If the system unit has a rear cover do the rear cover removal procedure on page 3 3 Do the top cover removal procedure on page 3 4 Do the front cover removal procedure on page 3 6 Set
58. from the CPU card Disconnect and remove the disk drive frame and disk drives Disconnect the diskette drive connector P20 from the system planar For Models 320 32E and 32H remove the external diskette drive riser card if installed For Models 340 34H 350 355 360 36T 365 370 37T and 375 380 390 39H and 397 remove the serial port extender cable connector P16 and the Ethernet riser card from the system planar Disconnect any external SCSI devices or the terminator from the external SCSI connector Disconnect any cables that are plugged into connectors S1 S2 P K T and M on the rear of the system unit Set the power switch on the system unit to On 10 Wait for one of the following conditions to occur e The system stops for at least three minutes and a constant number character or symbol is displayed in the three digit display and the power light is on e The system stops and a flashing 888 is displayed in the three digit display e The power light does not come on or the power light comes on but does not stay Is a 213 or the flashing 888 sequence 888 103 12x x43 X can be any number displayed in the three digit display NO Go to Step 3 YES Go to Step 4 Maintenance Analysis Procedures 2 1540 3 Step 3 from Step 2 2 1540 4 One of the FRUs remaining in the system unit is defective To test each FRU exchange the FRUs in the following order CPU card L2 cache SIMM if removed fr
59. ge to the disk drive can be avoided The proper time is at least one hour for each 10 C 18 F of difference between the storage environment and the operating environment 1 Set the address settings of the new disk drive the same as the settings of the old drive For more information refer to Chapter 9 of Diagnostic Information For Micro Channel Bus Systems Install the disk drive in the frame Connect the SCSI cable to the drives Ensure that the keys on the connectors match Plug in the power supply connector to the drives a A Oo N Install the front of the frame assembly first The lower front alignment tab must locate in its slot 6 Then pivot the rear of the frame assembly into place There are hooks and alignment tabs in the front and rear 7 Do the Top Cover replacement procedure on page 3 4 8 Connect the power cable 9 Setthe power switches of the attached devices to On 10 Set the power switch of the system unit to On Model 397 Frame Hook Assembly Disk Drives Removal and Replacement Procedures 3 15 Power Supply Removal For Models 380 390 39H and 397 refer to the procedure on page 3 18 For a translation of the following notice see System Unit Safety Information Order Number SA23 2652 DANGER Do not attempt to open the covers of the power supply Power supplies are not serviceable and are to be replaced as a unit Set the power switches of the attached devices to Off Se
60. h the button off with a small hex key or similar tool inserted through one of the small holes at the back of the plastic housing With a nut driver remove the nut and the pushbutton switch assembly Mode Switch Locking Js ing Pd N Connector Cable Tie Pushbutton Switch Lock Washer Keyed Washer Pushbutton Installation and Service Guide All models except 380 390 39H and 397 Ring Mode Switch Pushbutton A Switch N WE Lock Washer Pushbutton Models 380 390 Cover Lock lt lt Retainer 39H and 397 Replacement Replace in reverse order Removal and Replacement Procedures 3 51 Serial Ports Flex Circuit Models 340 34H 350 355 360 36T 365 370 37T 375 Removal LATO bee ox SSF 9 Set the power switches of the attached devices to Off Set the power switch of the system unit to Off Do the removal procedure in Rear Cover on page 3 3 Remove the power cable Do the removal procedure in Top Cover on page 3 4 Do the removal procedure in Front Cover on page 3 6 Do the removal procedure in Disk Drive SCSI Attached Models 340 34H 350 355 360 36T 365 370 37T and 375 on page 3 12 Leave the disk drives in the frame Do the removal procedure in Power Supply on page 3 16 but leave the diskette drive on the power supply Disconnect the flex cable from t
61. he electrical outlet before relocating the system Maintenance Analysis Procedures MAPs 2 1520 1 Step 1 Step 2 from Step 1 Step 3 from Step 2 2 1520 2 Be sure that the external power cable to the system unit has continuity is plugged into both the system unit and the power outlet and that the power outlet has been wired correctly with the correct voltage Did you find a problem NO Go to Step 2 YES Correct the problem Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems 1 Set the power switch on the system unit to Off 2 Follow the procedure in Top Cover Removal on page 3 4 Attention P2 and P25 must be connected and disconnected at the same time 3 Disconnect the P2 and P25 power supply connectors from the system planar 4 Disconnect the power connectors and P4 from the disk drives or from the system planar 5 Connect the power cable 6 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on and are all the fans running continuously NO Go to Step 3 YES Go to Step 5 Did the power on light come on and go off NO Exchange the power supply Refer to the Power Supply removal procedure on page 3 16 Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems YES Go to Step 4 Installation and Service Gu
62. he planar at J16 10 Remove the two screws and the flex cable Flex Circuit Replacement 3 52 1 Form the flex circuit to fit around the power supply as the old circuit did and replace in reverse order Installation and Service Guide Serial Port Models 380 390 39H and 397 Removal NOOR ODN Set the power switches of the attached devices to Off Set the power switch of the system unit to Off Disconnect the power cable Do the Top Cover removal procedure on page 3 4 Do the Power Supply removal procedure on page 3 16 Disconnect the ribbon cable from the planar at J16 Remove the four standoff screws at the rear of the system unit and lift out the hard card Replacement 0 amp WO m9 Position the hard card into place and install it using the four standoff screws Connect the ribbon cable to the planar at J16 Do the Power Supply replacement procedure on page 3 16 Do the Top Cover replacement procedure on page 3 4 Connect the power cable Set the power switches of the attached devices to On Set the power switch of the system unit to On Removal and Replacement Procedures 3 53 Three Digit Display Models 320 32E 32H Removal Set the power switches of the attached devices to Off Set the power switch of the system unit to Off and unplug the external power cable Do removal procedure in Rear Cover on page
63. he receptacle faceplate with anything other than your test probes before you have met the requirement in step 8 1 Have the customer locate and turn off the branch circuit CB circuit breaker Attach tag 5229 0237 which reads Do Not Operate Note All measurements are made with the receptacle faceplate in its normal installed position 2 Some receptacles are enclosed in metal housings On receptacles of this type perform the following steps a Check for less than 1 volt from the receptacle case to any grounded metal structure in the building such as a raised floor metal structure water pipe building steel or similar structure b Check for less than 1 volt from receptacle ground pin to a grounded point in the building Note If the receptacle case or faceplate is painted be sure the probe penetrates the paint and makes good electrical contact with the metal c Check the resistance from ground pin of the receptacle to the receptacle case Check resistance from ground pin to building ground The reading should be less than 1 0 ohm which indicates the presence of a continuous grounding conductor 3 If any of the three checks made in step 2 are not correct ask the customer to remove the power from the branch circuit and make the wiring corrections then check the receptacle again Note Do not use the digital multimeter to measure grounding resistance 4 Check for infinite resistance between the ground pin of the
64. hernet Riser Card Jumpers on page 3 26 Replace in the reverse order When replacing the adapter ensure that the plate of the adapter bracket is under the knurled knob and is in contact with the card guide for a grounding path at the top of the adapter bracket Note To avoid having the Ethernet riser card short out against the cover rock the card toward the front of the machine Removal and Replacement Procedures 3 25 Setting the Ethernet Riser Card Jumpers Thick Thin Ethernet Riser Note Follow the correct shutdown and power down procedure and remove the Ethernet riser card from the system unit The thick thin Ethernet riser card comes shipped configured for the thin BNC Ethernet interface The configuration is set by two removable jumper blocks that fit over two of the three rows of pins that are located on the riser card Follow these steps to change the configuration 1 Pull each of the two jumper blocks off of the configuration jumper block 2 Replace the two jumper blocks on the upper two rows of pins to configure for the thick connector or on the lower two rows for the thin connector Thick Thin Ethernet Card Jumper Positions Fuse Thick Thin Jumpers Thick Connector Thin Connector ojojojojojojojo ojojojojojojojo
65. hown If the system unit is a model 380 390 39H or 397 place the diskette drive in position and replace the screw on the left side of the diskette drive If you have an optional DASD fan installed put it back into place on the diskette drive plate For all other models align the four tabs on the drive with their holes on the power supply 3 Push the drive back to its installed position 4 If the system unit is a model 380 390 39H or 397 connect the cable to the diskette drive For all other models push down on the latch plug the diskette drive cable connector labeled P20 into the connector labeled J20 on the planar and plug the cable connector labeled Drive A into the rear of the diskette drive For all models except 380 390 39H and 397 do the Front Cover replacement procedure on page 3 6 6 Do the Top Cover replacement procedure on page 3 4 If your system unit moded has a rear cover do the Rear Cover replacement procedure on page3 3 8 Set the power switches of the attached devices to On Set the power switches of the system unit to On Removal and Replacement Procedures 3 21 Media Drive Removal for Models 380 390 39H and 397 Notes 1 For a translation of this notice see System Unit Safety Information 2 This caution only applies to the CD ROM drive CAUTION A Class 3 laser is contained in the device Do not attempt to operate the device while it is disassembled Do not attempt to o
66. ice position Remove the top cover by loosening the two thumbscrews located on the back of the system unit Slide the cover to the rear of the system unit and lift it straight up Remove the CPU support bracket Pull up on the CPU card and the voltage regulator card at the same time Unplug the voltage regulator card from the CPU card Remove the voltage regulator card from its slot CPU Card Replacement 1 2 oOo A C Plug the voltage regulator card into the CPU card Align the voltage regulator card and the CPU card with the card guides and the card connectors and then press the voltage regulator card and the CPU card down into the connectors Replace the CPU support bracket Replace the top cover Set the power switch of the system unit to On Set the power switches of the attached devices to On Removal and Replacement Procedures 3 33 L2 Cache Note Refer to Handling Static Sensitive Devices Handling Static Sensitive Devices on page 3 2 before removing or installing the CPU card in this system Removal 1 Depending on the type of CPU card do either the CPU Card removal procedure on page 3 30 or the CPU Card for the Model 39H removal procedure on page 3 31 2 Pull the release tab on the L2 cache connector away from the CPU card 3 Pull the L2 cache out of the connector on the CPU card and then remove the L2 cache Models 380 and 390 CPU Card AL Release
67. ide Step 4 from Step 3 This problem can be caused by one of the following FRUs e Front fan e Rear fan Note It is likely that the voltage regulator has failed when power is supplied and the power light is on for one second or less The same symptom will occur when the voltage regulator is not connected to the CPU card e Voltage regulator card Model 39H e System planar Models 340 34H 350 355 360 36T 365 370 37T and 375 380 390 397 if the rear fan is failing e Power supply The power supply will not stay on if it does not sense the rotation of the cooling fans Note The power supply does not sense the fans that cool the disk drives if the fans have only two wires and comes on independent of the operation of the front or rear fans These fans will not cause the power supply to shutdown When the front or rear fans are not connected or are not operating the power supply will usually power on for approximately three seconds before shutting down 1 Set the power switch on the system unit to Off 2 Test each fan by connecting a new fan Refer to the Rear Fan removal procedure on page 3 45 and the Front Fan removal procedure on page 3 46 3 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Repeat this step until the defective fan is identified or all the fans have been tested One of the remaining F
68. irt water and any other contamination within the system unit Check the voltage label on the back of the system unit to ensure that it matches the voltage at the outlet 10 Check the external power cable for damage 11 With the external power cable connected to the system unit check for 0 1 ohm or less resistance in this illustrationbetween the ground lug on the external power cable plug and a jack screw on the parallel connector The following illustration is a typical representation of the rear view of a system unit Jack Screw 12 If the system unit passes the test in the previous step install the covers 13 Check each external device that has its own power cable a For damage to the power cord b For the correct grounded power cable c With the external power cable connected to the device check for 0 1 ohm or less resistance between the ground lug on the external power cable plug and the metal frame of the device Reference Information 1 19 Chapter 2 Maintenance Analysis Procedures MAPS MAP 1520 7012 Power MAP Notes 1 This is not a start of call MAP Use this Power MAP only if you have been directed here from a MAP step in the Diagnostic Information For Micro Channel Bus Systems 2 All information in this MAP pertaining to 7012 Model 397 also applies to 7030 Model 397 This procedure is used to locate power problems in the 7012 If a problem is detected this procedure helps you
69. isk drive Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems Maintenance Analysis Procedures MAPs 2 1520 5 Step 9 from Step 5 Step 10 from Step 9 2 1520 6 Set the power switch on the system unit to Off For Models 340 34H 350 355 360 36T 365 370 37T and 375 380 390 39H 397 and models 320 32E and 32H with SCSl attached disk drives connect power connector P3 to the rear disk drive For Models 320 32E and 32H with bus attached disk drives connect power connector P3 to the system planar Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Exchange the rear disk drive Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems YES Go to Step 10 Set the power switch on the system unit to Off For Models 340 34H 350 355 360 36T 365 370 37T and 375 380 390 39H 397 and models 320 32E and 32H with SCSl attached disk drives connect power connector P4 to the front disk drive For Models 320 32E and 32H with bus attached disk drives connect power connector P4 to the system planar Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Exchange the front disk drive Go to Map 0410 Repai
70. isplay The power light does not come on or the power light comes on but does not stay on Is c07 or c31 displayed in the three digit display or is the three digit display blank NO YES Exchange the serial port extender cable Go to Map 0410 Repair Checkout in the POWERstation and POWERserver Common Diagnostics and Service Guide Go to Step 11 2 1540 12 Installation and Service Guide Step 11 from Steps 9 and 10 1 Set the power switch on the system unit to Off 2 Connect the cables that were plugged into connectors S1 S2 P K T and M on the rear of the system unit 3 Insert the first diagnostic diskette into the diskette drive 4 Setthe power switch on the system unit to On 5 Wait for one of the following conditions to occur The DIAGNOSTIC OPERATING INSTRUCTIONS screen is displayed The system stops and c31 is displayed in the three digit display The 3 5 inch diskette drive in use light is on and c07 is displayed in the three digit display Insert the next diagnostic diskette Continue this substep until all diskettes are loaded c31 is displayed in the three digit display or the DIAGNOSTICS OPERATING INSTRUCTIONS screen is displayed The system stops for at least three minutes and a constant number character or symbol other than c31 is displayed in the three digit display and the power light is on The system stops and two or more numbers with values between 221 and 296 are displayed alte
71. isplay 3 digit yellow Models 320 32E 32H Display 3 digit yellow Models 34H 340 350 355 360 36T 365 370 37T and 375 Ground strap Early System Units of Models 320 32E 32H Pushbutton reset ESD ground spring Early System Units of Models 320 32E 32H Battery Screw card guide frame M4x10 Shock mount fan Option card adapter Screw card guide frame M4x17 Parts Information 5 9 Front Card Guide Models 380 390 39H and 397 5 10 Installation and Service Guide Part Number 88G3979 88G3961 00G1924 88G3805 00G1269 00G1270 52G3964 52G4891 88G3983 88G3976 1621170 00G2230 93H6830 93H8187 93H8188 11H3975 11H3974 11H2964 00G2981 Units per Asm PO po a a LA a a YO 9 a N aj Description Foam fan not on Model 397 Key mode and IPL switch assembly locking in cludes cable and key lock Key mode and IPL switch assembly nonlocking includes cable and key lock Frame card guide Frame card guide Model 397 Screw card guide frame M4x10 Screw card guide frame M4x17 Holder LED power switch Power switch assembly Power button LED shield Screw power switch M3x6 Display 3 digit yellow LED bracket Model 397 Flat washer LED bracket Model 397 Spring washer LED bracket Model 397 Fan rear memory Fan front Fan front Model 397 Fan adapter front Model 397 Parts Information 5 11 Driv
72. isplayed in the three digit display The system stops for at least three minutes and a constant number character or symbol other than c31 is displayed in the three digit display and the power light is on The system stops and two or more numbers with values between 221 and 296 are displayed alternately in the three digit display The system stops and a flashing 888 is displayed in the three digit display The power light does not come on or the power light comes on but does not stay on Is the DIAGNOSTIC OPERATING INSTRUCTIONS screen displayed or is c31 displayed in the three digit display NO YES Repeat this step until the defective device or cable is identified or all the devices and cables have been disconnected One of the FRUs remaining in the system unit is defective To test each FRU exchange the FRUs in the following order 1 Adapter last one installed 2 System planar 3 CPU card 4 Voltage regulator card Model 39H 5 Power supply If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1 in this MAP and follow the instructions for the new symptom The last device or cable you disconnected is defective Exchange the defective device or cable Go to Map 0410 Repair Checkout in the POWERHRstation and POWERserver Com
73. itch on the system unit to Off Connect the signal cable for the 3 5 inch diskette drive P20 to the system planar Go to Step 7 substep 6 Maintenance Analysis Procedures 2 1540 5 Step 5 from Step 4 The failure may be caused by a defective SIMM on the last memory card installed To isolate the failing SIMM in a pair of SIMMs do the following 1 Set the power switch on the system unit to Off Using a pair of operational SIMMs for the type of memory card used install the pair of SIMMs in locations 1 and 2 on one of the suspected memory cards 2 Set the power switch on the system unit to On If operational the system will stop and two or more numbers with values between 221 and 296 are displayed alternately in the three digit display or a solid 262 will be displayed e For Models 340 34H 350 355 360 36T 365 370 37T and 375 380 390 39H and 397 the system stops with a value of 243 for up to six minutes and then changes to to a value of 262 3 If the system still fails continue testing the SIMMs in pairs locations 3 and 4 5 and 6 7 and 8 until the system does not fail or all the SIMMs on the suspected memory cards have been tested Were you able to isolate the failed pair of SIMMs NO Exchange the memory card If this does not correct the problem go to Step 6 YES Go to Map 0410 Repair Checkout in the POWERstation and POWERserver Common Diagnostics and Service Guide 2 1540 6 Installation and Service Guid
74. ltage regulator card at the same time until you can unplug the voltage regulator card from the CPU card Once you have unplugged the voltage regulator card from the CPU card push the voltage regulator card back into place Q CPU Support Bracket 2 we CPU Card vi Voltage Regulator Card Removal and Replacement Procedures 3 31 Replacement Reminder to Service Representative After you exchange the CPU card notify the customer that the unique identification number of the system unit has changed The customer needs to update the authorization number for any program that uses the identification number for access 3 32 1 2 o Qu ms o Plug the voltage regulator card into the CPU card Align the CPU card with the front and rear card guides and the connector and then press the CPU card down into the connector Replace the CPU support bracket Replace the top cover Set the power switches of the attached devices to On Set the power switch of the system unit to On Installation and Service Guide Voltage Regulator Card Model 39H Note Refer to Handling Static Sensitive Devices on page 3 2 before removing or Removal N N O CPU Support Bracket Voltage Regulator installing the CPU card in this system Set the power switches of the attached devices to Off Set the power switch of the system unit to Off Set the key mode switch to the Serv
75. m unit to Off 2 Disconnect and remove the disk drive frame from the system planar 3 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Go to Step 11 YES Go to Step 8 Installation and Service Guide Step 8 from Step 7 a U N Set the power switch on the system unit to Off Disconnect and remove the front disk drive from the frame Install the disk drive frame in the system planar For Models 320 32E and 32H with SCSl attached rear disk drive connect the data cable to the disk drive and the SCSI adapter on the system planar 5 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO One of the remaining FRUs is defective To test each FRU exchange the FRUs in the following order 1 Rear disk Drive 2 Data cable Models 320 32E and 32H with SCSl attached disk drives 3 4 SCSI bus extender card Models 340 34H 350 355 360 36T 365 Riser card Models 320 32E and 32H with bus attached disk drives 370 37T 375 380 390 39H and 397 System planar Models 340 34H 350 355 360 36T 365 370 37T 375 380 390 39H 397 and models 320 32E and 32H with bus attached disk drives If the symptom did not change and all the FRUs have been exchanged go to Step 11 YES Exchange the front d
76. mitatserklarung ist die IBM Germany Dieses Ger t erf llt die Bedingungen der EN 55022 Klasse A F r diese Klasse von Ger ten gilt folgende Bestimmung nach dem EMVG Ger te d rfen an Orten f r die sie nicht ausreichend entst rt sind nur mit besonderer Genehmigung des Bundesministers f r Post und Telekommunikation oder des Bundesamtes f r Post und Telekommunikation betrieben werden Die Genehmigung wird erteilt wenn keine elektromagnetischen St rungen zu erwarten sind Auszug aus dem EMVG vom 9 Nov 92 Para 3 Abs 4 Hinweis Dieses Genehmigungsverfahren ist von der Deutschen Bundespost noch nicht ver ffentlicht worden Preface vii viii Installation and Service Guide Safety Notices Note Fora translation of these notices see System Unit Safety Information Order Number SA23 2652 Definitions of Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury Danger notices appear on the following pages 2 1520 1 3 18 3 28 4 2 A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury Caution notices appear on the following pages 2 1520 1 3 28 3 58 4 2 4 3 Preface ix Laser Safety Information Note The Optical Link Card OLC referred to in this information is part of the Serial Optic Channel Converter assembly This system contains a laser product called th
77. mon Diagnostics and Service Guide Maintenance Analysis Procedures 2 1540 15 Step 14 from Step 1 Set the power switch on the system unit to Off Record the slot numbers of the adapters label and record the location of any cables attached to the adapters Remove all the adapters from the system planar except the display adapter if installed and the attached display will be the system console Disconnect any cables that are plugged into connectors S1 S2 P K T and M on the rear of the system unit Note lfaterminal attached to S1 or S2 will be the system console do not disconnect it If a display attached to a display adapter will be the system console do not disconnect the keyboard 4 Insert the first diagnostic diskette into the diskette drive 5 Set the power switch on the system unit to On 6 Wait for one of the following conditions to occur e The DIAGNOSTIC OPERATING INSTRUCTIONS screen is displayed e The system stops and c31 is displayed in the three digit display Follow the instructions on the display to select your console display e The 3 5 inch diskette drive in use light is on and c07 is displayed in the three digit display Insert the next diagnostic diskette Continue this substep until all diskettes are loaded c31 is displayed in the three digit display or the DIAGNOSTICS OPERATING INSTRUCTIONS screen is displayed e The system stops for at least 3 minutes and a constant number characte
78. n the memory card The memory must be installed in pairs Both memory pairs must have the same amount of memory MB The following table pertains only to the Model 39H Memory on CPU Card Memory in Slot H 32MB CPU Memory SIMM Base 32MB Memory Card Base 64MB CPU Memory SIMM 64MB Memory Card 128MB CPU Memory SIMM 128MB Memory Card 256MB CPU Memory SIMM 256MB Memory Card Model 397 The memory modules for Model 397 must be installed either in pairs 2 cards or quads 4 cards Each card in a pair or quad must be of equal capacity If only a pair of memory modules is installed use slots D and H If a quad is installed use slots B and F in addition to slots D and H Reference Information 1 9 Data and Power Flow Bus Attached Disk Drives Models 320 32E and 32H 1 10 Disk Disk Drive Drive Riser Card Rewer Front uppl Rear Fan Jumper External Cable may be Diskette rl present on some adapter systems Card Parallel Bac m Diskette Rear of p System Unit y 3 Digit Four I O 2e Slots Serial Port 1
79. n was removed install the fan back into position in the air duct Place the fan into position on the system unit frame and pull the shock mounts through the holes in the system unit frame and reconnect the fan cable to the front fan connector located on the right side of the hard file mounting frame 2 Plug the voltage regulator card into the CPU card and align both cards in their slots and connectors and press down firmly Install the CPU support bracket Replace the top cover Set the power switch of the system unit to On o gu 9 Set the power switches of the attached devices to On 3 36 Installation and Service Guide Memory Card Note Refer to Handling Static Sensitive Devices on page 3 2 before removing or installing memory cards in this system Removal Set the power switches of the attached devices to Off Set the power switch of the system unit to Off If the system unit has a rear cover do the Rear Cover removal procedure on page 3 3 Do the Top Cover removal procedure on page 3 4 Remove the CPU card a fF c N Attention The latches on the SIMM connectors break easily Handle them carefully 6 Remove the memory card by lifting on the bottom edge of the card 7 To remove the SIMMs from the memory card refer to Memory SIMMs on page 3 39 All Models Except Models 380 390 Memory Cards 39H and 397 Note Model 39H contains only one memory card and Model 397 contains two or fou
80. nt 1 Be sure to tell the customer that time and date need to be reset after system planar replacement 2 For all models except 380 390 39H and 397 as you install the EMI ground strip ensure that the system planar aligning tab under the mouse connector is under the system planar 3 Install the stand off screws on the parallel port Removal and Replacement Procedures 3 41 3 42 4 On Models 340 34H 350 355 360 36T 365 370 37T and 375 install the two additional screws for the SCSI port 5 Insert the system planar and align it with the two aligning pins rear pin first 6 Install 7 of the 10 system planar screws leaving out the two screws for the card guide frame until you install the card guide frame Also leave out the ground strap screw until you install the power supply Do not confuse the two holes in the system planar that line up with the foot mounting screws with system planar mounting screws 7 For all models except 380 390 39H and 397 do the Rear Fan replacement procedure on page 3 45 8 Do the Card Guide Frame replacement procedure on page 3 43 9 Do the Power Supply replacement procedure on page 3 16 but do not plug in the power cable 10 Ensure that the ground strap from the power supply to the system planar is installed 11 Replace all cards and I O slot brackets in their previous positions 12 Replace all adapter card cables 13 Replace the other I O cables such as the keyboard and mo
81. nt This product has been designed and built to comply with IEC Standard 950 Preface V United Kingdom Telecommunications Safety Requirements This equipment is manufactured to the International Safety Standard EN60950 and as such is approved in the UK under the General Approval Number NS G 1234 J 100003 for indirect connection to the public telecommunication network The network adapter interfaces housed within this equipment are approved separately each one having its own independent approval number These interface adapters supplied by the manufacturer do not use or contain excessive voltages An excessive voltage is one which exceeds 70 7 V peak ac or 120 V dc They interface with this equipment using Safe Extra Low Voltages only In order to maintain the separate independent approval of the manufacturer s adapters it is essential that other optional cards not supplied by the manufacturer do not use main voltages or any other excessive voltages Seek advice from a competent engineer before installing other adapters not supplied by the manufacturer Avis de conformit aux normes du ministere des Communications du Canada Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Canadian Department of Communications Compliance Statement This Class A digital apparatus meets the requirements of the Canadian Interference Causing Equipment Regulations SRESAEMs MERED
82. nt Procedures 3 23 Adapter Cards Ethernet Riser Card and External Diskette Riser Card Removal Note Refer to Handling Static Sensitive Devices on page 3 2 before removing or installing adapters in this system Facing the back of the system unit there are four vertical adapter slots and each slot is covered with a bracket Also there is a special slot for an optional external diskette riser card or Ethernet riser card Each bracket is held in place by a knurled knob Set the power switches of the attached devices to Off Set the power switch of the system unit to Off and unplug the external power cable If the system unit has a rear cover do the rear cover removal procedure on page 3 3 Do the Top Cover removal procedure on page 3 4 Note the location of the adapter Disconnect any attached device and internal cables from the adapter Loosen the knurled knob that holds the adapter card bracket 5 If the adapter has card extender that holds the front end of the adapter release the extender by pressing the locking tab to the side 9 Grasp the adapter by the pull tabs and pull it out of the slot i Locking Tab Card Extender Models 380 390 39H and 397 Card Extender 3 24 Installation and Service Guide Replacement Note If you are replacing the Ethernet riser card ensure that the jumpers on the new card are set the same as on the old card Refer to Setting the Et
83. nt of the power supply slightly and then slide it forward approximately 5mm and then lift it out Models 380 390 39H P28 Media P30 On Off P26 Front Fan P4 Disk P2 P3 Disk p27 Rear Fan Power P25 Connector Power Control 3 18 Installation and Service Guide Replacement 1 Be sure that the aligning tabs on the base are not bent 2 Place the power supply approximately 5 mm one quarter inch in front of its installed position The mounting screw should align with the keyway hole in the power supply 3 Pushit to the rear to engage the tabs on the base with the slots on the power supply 4 Tighten the power supply mounting screw 5 Connect the cables Note Ensure that the P25 connector is properly connected to protect the memory cards 6 Do the Top Cover replacement procedure on page 3 4 7 Connect the power cable into the power supply first then plug it into the electrical outlet 8 Set the power switches of the attached devices to On 9 Set the power switch of the system unit to On P31 Front Fan Model 397 P28 Media Ad P29 Media P30 On Off f P27 Power INN P5 Disk P4 Disk Power P26 P25 Connector Front Fan rowel Control Removal and Replacement Procedures 3 19 Diskette Drive Removal 1 Set the power switches of the attached devices to Off 2 Set the power switches of the system unit to Off 3 If the sy
84. ntact strip Press the contact strip to the cover in the location shown The adhesive requires 24 hours to reach full strength Use extra care during reassembly Replace parts in reverse order Power Supply Area Location Top Cover Area Location 340 and 350 only Removal and Replacement 3 59 Chapter 4 System Installation Step 1 Inventory Documentation The About Your Machine document In the plastic bag on the outside of the box Operator Publications 7012 300 Series Operator Guide AIX Version 4 Getting Started AIX Version 4 System User s Guide Operating System and Devices Service Publications Diagnostic Information For Micro Channel Bus Systems 7012 300 Series Installation and Service Guide this book Miscellaneous Hardware and Diskettes Diagnostic diskettes and diskette Keyboard holders Cable labeling kit Microcode diskettes quantity shipped may vary Two 12 inch 10 pin to 25 pin Wrap plugs and container converter cables models quantity shipped may vary 320 32E and 32H only System unit keys System unit power cable Optional Items Check off if present Mouse Diagnostic CD ROM disc System Installation 4 1 Step 2 Observe this Safety Notice during Installation 4 2 Note Fora translation of the following notices see System Unit Safety Information Order Number SA23 2652 DANGER An electrical outlet that is not correctly wired could plac
85. ocedure in Top Cover on page 3 4 9 Do the replacement procedure in Rear Cover on page 3 3 10 Plug in the power cable 11 Set the power switches of the attached devices to On 12 Set the power switch of the system unit to On Removal and Replacement Procedures 3 11 Disk Drive SCSI Attached Models 340 34H 350 355 360 36T 365 370 37T 375 Reference to the Small Computer Systems Interface SCSI Input Output controller is abbreviated as SCSI I O controller in this publication Note Refer to Handling Static Sensitive Devices on page 3 2 before removing or installing drives in this system Removal Set the power switches of the attached devices to Off Set the power switch of the system unit to Off Disconnect the power cable Do the removal procedure in Rear Cover on page 3 3 Do the removal procedure in Top Cover on page 3 4 AGN seco ec If a front drive is installed disconnect the power supply connector P4 from the front drive 2i Pull the frame latch forward 8 If a drive is installed in the rear position partially pull the frame up and disconnect the power supply connector P3 from the rear drive 9 Remove the frame assembly 10 Using the pull loops remove the SCSI cables from the disk drives 11 Remove the disk drive from the frame four screws in each drive 12 Remove the two screws from the riser card 13 Slide the riser card out Frame Latch Assembly
86. odels 355 365 375 1 6 System Planar Connector Locations Models 340 34H 350 360 36T 370 37T 1 6 System Planar Connector Locations Models 380 and 390 1 7 System Planar Connector Locations Model 39H 1 7 System Planar Connector Locations Model 397 1 8 CPU Card Locatioris o srera Deed Ra Ia s 1 8 MEMON es tete monete ere ede DU Oe habe Ge Dd UL MORES 1 9 Model39El oh e oen haerere er EE erii 1 9 Model 397 tune tM etas retta oe air mu ater caster eet arene avers 1 9 Data and Power Flow ied etana atan arara a ee Pres 4i aed 1 10 Bus Attached Disk Drives Models 320 32E and 32H 1 10 SCSI Attached Disk Drives Models 340 34H 350 360 36T 370 37T 1 11 SCSI Attached Disk Drives Models 355 365 375 1 11 Data and Power Flow SCSI Attached Disk Drives Models 380 390 39H 1 12 Data and Power Flow SCSI Attached Disk Drives Model 397 1 13 Specifications all models except 380 390 39H and 397 1 14 Specifications Models 380 390 39H and 397 1 15 Power Gables 53 aco seeded e erF n eh RENI UK PI AM 1 16 Service Inspection Guide 00 cece tenet eee 1 17 Chapter 2 Maintenance Analysis Procedures MAPS 2 1520 1 MAP 1520 7012 Power MAP
87. om CPU card System planar Key mode reset switch assembly Three digit display ona fF C N gt Power supply The system is working correctly if it stops and the number 213 or the flashing 888 sequence 888 103 12X X43 X can be any number is displayed in the three digit display If this occurs the last FRU you exchanged is defective 1 Set the power switch on the system unit to Off 2 Install one memory card If the system is a Model 39H install the removed memory SIMMs on the CPU card Verify that all SIMMs installed on the CPU card are the same size 3 Set the power switch on the system unit to On Is a 213 or the flashing 888 sequence 888 103 12x x43 X can be any number displayed in the three digit display NO Reinstall the original FRU Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1 in this MAP and follow the instructions for the new symptom YES Go to Map 0410 Repair Checkout in the POWERstation and POWERserver Common Diagnostics and Service Guide Installation and Service Guide Step 4 from Step 2 No failure was detected with this configuration 1 Set the power switch on the system unit to Off 2
88. onal 123 4 ode Ne Plate not on all models Parallel Port Serial 2 Keyboard Models 340 34H 350 355 360 36T 365 370 37T and Mis Adapter Positions Power Ethernet M A Cc nae N 2 iw wo Cc Serial 2 Parallel Port TA Mouse Serial 1 SCSI Port Keyboard System Installation 4 5 Models 380 390 39H 397 Adapter Positions Power Ethernet 1234 o ljoooooo J 2559595 c5 OOo OO 0 0 0 05050040 o9 Ooooo Serial Serial2 SCSI 2 Port Parallel Port Tablet Mouse Keyboard Step 7 Connecting Devices to the Adapters Refer to the About Your Machine document to determine which adapters are installed 1 Using the customer planning information Chapter 3 of 7012 300 Series Operator Guide or other information supplied by the customer connect the cables to
89. orized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation European Union EU Statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility The manufacturer cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of option cards supplied by third parties Consult with your dealer or sales representative for details on your specific hardware This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures International Electrotechnical Commission IEC Stateme
90. ormation about diskless workstations Each attached device has a Setup and Operator Guide and a Service Guide that provides the information needed for that device Preface xi Chapter 1 Reference Information System Unit Locations Use the following views of the system unit to locate the disk drive positions connectors and system board slot positions The front of your system unit will resemble one of the following two illustrations Front View with Covers Early Models Top Cover Serial Number Front Cover Key Mode Switch Reset Button 3 Digit Display Diskette Drive Diskette Eject Button Power On Light Power Switch Reference Information 1 1 Front View with Covers Later Models Top Cover Front Cover Key Lock Reset Button 3 Digit Display NS SS Power On Light Wit Serial Number Power Button Diskette Drive Diskette Eject Button Optional Media Bays Rear View without Covers Models 320 32E 32H Power Ethernet Adapter Positions Connector M 1 3 4 2 Was Sh m ecce N Not on Parallel Port Serial2 Keyboard all models 1 2 Installation and Service Guide Rear View without Covers Models 340 34H 350 3
91. ors by pushing down on each card Fill out the SCSI Device Address Record in Appendix A of this book Ensure that the SCSI terminator is installed Install the top cover For instructions on the foot position refer to Changing the System Unit Base in Chapter 7 of the 7012 300 Series Operator Guide Step 5 Set Up Each Device Being Attached Note During the setup of each device connect only the device end of the signal cable Do 4 4 not connect the device signal cables to the system unit now Do the setup instructions provided in the documentation with each device being attached to this system unit then return to step 6 of these instructions Installation and Service Guide Step 6 Connecting Devices to Standard l O Ports Note There are two 12 inch converter cables shipped with models 320 32E and 32H These cables are used to connect 25 pin D shell connectors to serial ports S1 and S2 Using the customer planning information Chapter 3 of 7012 300 Series Operator Guide or other information supplied by the customer connect the cables to the standard I O ports Start at the left connector and move to the right to make cabling easier As needed use the cable labels included in the ship group to label the cables For additional information about labeling the cables see Chapter 10 of Diagnostic Information For Micro Channel Bus Systems Models 320 32E and 32H External Diskette Adapter Positions Power opti
92. p 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems YES One of the FRUs you removed from the adapter is failing If only one FRU was removed exchange it Otherwise replace the FRUS one at a time until you identify the failing FRU Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems Step 17 from Step 14 1 Set the power switch on the system unit to Off 2 Replace the adapter without connecting any cables to it 3 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Exchange the adapter Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems YES Go to Step 18 Maintenance Analysis Procedures MAPs 2 1520 9 Step 18 from Step 17 Step 19 from Step 18 Step 20 from Step 13 2 1520 10 1 Set the power switch on the system unit to Off 2 Connect one of the cables that was removed to the adapter 3 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO If the cable is removable from the attached device go to Step 19 If the cable cannot be removed from the attached device exchange or repair the device Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus
93. pen the covers of the device as it is not serviceable and is to be replaced as a unit Removal Remove any media from the drive Set the power switches of the attached devices to Off Set the power switch of the system unit to Off 1 2 3 4 Do the Top Cover removal procedure on page 3 4 5 Do the Front Cover removal procedure on page 3 6 6 Disconnect the power cable and SCSI connectors from the media devices 7 Push the latch on the left inside of the metal cover housing to release the media drive from the housing 8 Slide the drive assembly out the front 9 Record the address 10 Remove the four rail screws to detach the drive assembly from the rails Retain the Screws Rail Each Side 3 22 Installation and Service Guide Replacement 1 Using the four rail screws attach the drive assembly to the rails 2 Set the address matching the drive being replaced For new installations assign a SCSI address of 5 or 6 3 Push the drive into the media bay to the installed position 4 Plug the cable connectors into the drive Attention Some 4 mm tape drives can be misplugged Visually align the drive connector pins with the cable connector holes 5 Do the Front Cover replacement procedure on page 3 6 6 Do the Top Cover replacement procedure on page 3 4 7 Setthe power switches of the attached devices to On 8 Set the power switch of the system unit to On Removal and Replaceme
94. planar CoN O O Power supply Maintenance Analysis Procedures 2 1540 9 YES Step 9 from Step 8 e For Models 340 34H 350 355 360 36T 365 370 37T 375 380 390 39H and 397 1 SCSI bus extender card Note Refer to POWERstation and POWERserver Common Diagnostics and Service Guide Chapter One SCSI 1 Adapter Fuse Blowing and PTC Tripping 2 SCSI cable 3 SCSI terminator 4 System planar 5 Power supply Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1 in this MAP and follow the instructions for the new symptom Go to Step 9 1 Set the power switch on the system unit to Off 2 Connect the signal and power connectors for the disk drives one at a time Start with the connectors for the drive that contains the bootable operating system software 3 Remove any diskette from the diskette drive 4 Setthe power switch on the system unit to On 5 Wait for one of the following conditions to occur The three digit display is blank The system stops and c31 is displayed in the three digit display The system stops for at least three minutes and a constant number character or symbol is displayed in the three digit
95. r Each toroid comes in a plastic bag with a cable tie use two toroids per cable Use the cable ties to secure the toroids to the cable as shown in the illustration Set the power switches on all attached devices to Off Set the power switch on the system unit to Off and unplug the external power cable Unplug the external power cables to the attached devices If the system unit has a rear cover do the rear cover removal procedure on page Disconnect the device signal cable from the adapter Par ON Remove the toroid from the connector Replacement 1 Clamp the toroid around the cable 25 mm to 50 mm 1 to 2 inches from the system unit end of the connector 2 Place the cable tie through the two eyelets on the toroid and around the cable The cable tie should be tight enough to keep the toroid from moving on the cable Replace the remainder in the reverse order of the removal procedures Cable Tie through Eyelets Toroid Removal and Replacement Procedures 3 57 Battery Removal For a translation of the following notices see System Unit Safety Information Order Number SA23 2652 CAUTION A lithium battery can cause fire explosion or a severe burn Do not recharge disassemble heat above 100 C 212 F solder directly to the cell incinerate or expose cell contents to water Keep away from children Replace only with the part number specified for your system Use of another battery may present a risk o
96. r memory cards Models 380 390 Memory 39H and 397 Cards Removal and Replacement Procedures 3 37 Replacement 1 Align the memory card with the front and rear card guides and the connector and press the card down into the connector 2 Replace the CPU card 3 Do the Top Cover replacement procedure on page 3 4 4 If the system unit has a rear cover do the Rear Cover replacement procedure on page 3 3 5 Set the power switches of the attached devices to On 6 Set the power switch of the system unit to On 3 38 Installation and Service Guide Memory SIMMs Removal 1 Do the removal procedure in Memory Card on page 3 37 Attention The latches on the SIMM connectors break easily Handle them carefully 2 Release the retainer tabs by pulling them away from the ends of the SIMM 3 Rotate the SIMM away from the center of the card and pull it away from the socket Replacement 1 Place the SIMM in the keyed socket on the memory card then press the SIMM into the Socket and then toward the center of the memory card until the retainers snap into place 2 Do the replacement procedure in Memory Card on page 3 37 Note SIMM locations are shown below Retainer SIMM 1 Tabs SIMM 2 SIMM 3 SIMM 4 SIMM 5 SIMM 6 SIMM 7 SIMM 8 Memory board SIMM positions vary and are numbered as follows
97. r or symbol other than c31 is displayed in the three digit display and the power light is on e The system stops and two or more numbers with values between 221 and 296 are displayed alternately in the three digit display e The system stops and a flashing 888 is displayed in the three digit display The power light does not come on or the power light comes on but does not stay on Is the DIAGNOSTIC OPERATING INSTRUCTIONS screen displayed NO The symptom has changed Check for loose cards cables and obvious problems If you do not find a problem return to Step 1 in this MAP and follow the instructions for the new symptom YES Go to Step 15 2 1540 16 Installation and Service Guide Step 15 from Step 14 Step 16 from Step 15 3 4 5 Press the Enter key If the terminal type has not been defined you must use the Initialize Terminal option on the FUNCTION SELECTION menu to initialize the AIX operating system environment before you can continue with the diagnostics This is a separate and different operation than selecting the console display Select Advanced Diagnostics Routines When the DIAGNOSTIC MODE SELECTION menu displays select System Verification Select System Checkout Did you get an SRN NO One of the adapters or devices you removed is causing the problem Install the adapters and devices one at a time to determine the failing adapter or device Test the system after each adapter o
98. r Checkout in the Diagnostic Information For Micro Channel Bus Systems YES Go to Step 11 Installation and Service Guide Step 11 from Steps 7 8 and 10 1 Set the power switch on the system unit to Off 2 Remove one memory card at a time from the system planar Refer to the Memory Card removal procedure on page 3 37 3 Be sure the power has been off at least 15 seconds 4 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Repeat this step until the defective memory card is identified or all the memory cards have been removed If all the memory cards have been removed go to Step 12 YES The last memory card that you removed is defective Exchange the memory card Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems Step 12 from Step 11 1 Set the power switch on the system unit to Off 2 Remove the CPU card from the system planar 3 Set the power switch on the system unit to On Wait 10 seconds before answering the following question Did the power on light come on and stay on NO Go to Step 13 YES Exchange the CPU card Go to Map 0410 Repair Checkout in the Diagnostic Information For Micro Channel Bus Systems Maintenance Analysis Procedures MAPs 2 1520 7 Step 13 from Step 12 1 Set the power switch on the system unit to Off 2 Record
99. r Duct Model 39H Only Memory Gard 3 0s Geol doh tete dU Che Ben Lhe alan denne Be Memory SIMMS System Planak scetur RA ER MIR IN IVA d EA E Rid Card Guide Frame a cosi ced ek ened aes Senha PRI eda ae de T Rear Fan EOD ESI Er Key LOCK ki bee tec Cbr Resat oWIlcli se erectae atat ele teer reir iiir idcm Serial Ports Flex Circuit Models 340 34H 350 355 360 36T 365 370 371 375 Serial Port Models 380 390 39H and 397 Three Digit Display Models 320 32E 32H Three Digit Display Models 340 34H 350 355 360 36T 365 370 37T and 375 380 390 39H Three Digit Display Model 397 JO OICIS x esit ar ats sap resumes cw fcd us Battery y sio sreted abot bestes dtu ep IET sp bb ded ss Contact Strips Models 340 350 355 360 36T 365 370 371 375 Chapter 4 System Installation Chapter 5 Parts Information Appendix A SCSI Device Address Record Index iussu e E eee aee eei tete ee es Installation
100. r cable are added If the inspection indicates an unacceptable safety condition the condition must be corrected before servicing the machine Note The correction of any unsafe condition is the responsibility of the owner of the system Your system unit will resemble one of the following illustrations Do the following 1 Check the covers see the illustration for sharp edges and for damage or alterations that expose the internal parts of the system unit 2 Check the covers for proper fit to the system unit They should be in place and secure with the screws tight Early Models Top Cover Serial Number Front Cover Key Mode Switch Reset Button 3 Digit Display Diskette Drive Diskette Eject Button Power On Light Power Switch Reference Information 1 17 Models 380 390 39H and 397 Top Cover Front Cover Key Lock Reset Button 3 Digit Display SN S Power On Light Serial Number Power Button Diskette Drive Diskette Eject Button Optional Media Bays 1 18 Installation and Service Guide If installed in the vertical position ensure that the foot is securely attached and is stable 3 4 Set the power switch of the system unit to Off 5 Remove the covers 6 Check for alterations or attachments If there are any check for obvious safety hazards such as broken wires sharp edges or broken insulation N Check the internal cables for damage Check for d
101. r device is installed YES Go to Step 16 Look at the FRU part numbers associated with the SRN Have you exchanged all the FRUs that correspond to the failing function codes NO Exchange the FRU with the highest failure percentage that has not been changed Repeat this step until all the FRUs associated with the SRN have been replaced or System Checkout runs with no trouble found Run System Checkout after each FRU is exchanged Go to Map 0410 Repair Checkout in the POWERstation and POWERserver Common Diagnostics and Service Guide YES Go to Step 2 Maintenance Analysis Procedures 2 1540 17 Chapter 3 Removal and Replacement Procedures All information in these procedures pertaining to 7012 Model 397 also applies to 7030 Model 397 Observe the following safety notice during service procedures Note Fora translation of this notice see System Unit Safety Information DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the products that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged
102. re on page 3 6 11 Do the Top Cover replacement procedure on page 3 4 12 If the system unit has a rear cover do the Rear Cover replacement procedure on page 3 3 13 Plug the power cord into the electrical outlet 14 Set the power switches of the attached devices to On 15 Set the power switches of the system unit to On 3 44 Installation and Service Guide Rear Fan Removal DOO fF WD Set the power switches of the attached devices to Off Set the power switch of the system unit to Off If the system unit has a rear cover do the rear cover removal procedure on page 3 3 Do the top cover removal procedure on page 3 4 Remove the CPU card see page 3 30 and the memory cards see page 3 37 Disconnect the connector for the rear fan P7 Pull the shock mounts out of their mounting holes The illustration reflects the newest model Replacement 1 Install the shock mounts in the fan 2 Place the fan in position to allow the shock mounts to protrude through their mounting C holes in the base Pull the shock mounts from the rear into their installed position Connect the cable for the rear fan P7 Replace the memory cards see page 3 37 and the CPU card see page 3 30 Do the top cover replacement procedure on Top Cover page 3 4 If the system unit has a rear cover do the rear cover replacement procedure on Rear Cover page 3 3 Set the power
103. receptacle and each of the phase pins This is a check for a wiring short to ground or a wiring reversal 5 Check for infinite resistance between phase pins This is a check for a wiring short CAUTION If the reading is other than infinity do not proceed Have the customer make necessary wiring corrections before continuing Do not turn on the branch circuit CB until all the above steps are satisfactorily completed 6 Have the customer turn on the branch circuit CB Measure for appropriate voltages between phases If no voltage is present on the receptacle case or grounded pin the receptacle is safe to touch 7 With an appropriate meter verify that the voltage at the outlet is correct 8 Verify that the grounding impedance is correct by using the ECOS 1020 1023 B7106 C7106 or an appropriately approved ground impedance tester Note Do not use the 120 volt convenience outlets inside a machine to power the tester System Installation 4 3 Step 4 Setting Up the System Unit 4 Be sure the power cable on the system unit is unplugged and the power switch is set to the Off position 2 Remove the packing material from all of the media devices installed in the front panel 3 Remove the rear cover and top cover 4 Look at the memory cards adapters and internally installed drives to be sure they are 6 7 8 not loose and in their proper positions Ensure that the cards are completely seated in the connect
104. reset switch the three digit display panel and memory cards If no failure is detected two or more numbers between 221 and 296 alternate in the three digit display or a solid 262 will be displayed see page in the Supplement Any other response means one of the remaining FRUs is failing System planar CPU card key mode reset switch the three digit display panel memory cards diskette drive and a terminal attached to a serial port or a keyboard display and graphics adapter If no failure is detected the Operating Instructions frame is displayed when the diagnostics are loaded and the system console is selected Any other response means one of the remaining FRUs is failing Maintenance Analysis Procedures 2 1540 1 Step 1 from Steps 3 7 8 9 and 14 Ensure that the diagnostics and the operating system are shut down Turn the key mode switch to the Service position Set the power switch on the system unit to Off Insert the first diagnostic diskette into the diskette drive Set the power switch on the system unit to On Qr duoc qe oS Find the symptom in the following table that best matches the symptom on your system and then perform the associated task Information in three digit dis Other conditions play Nothing Diagnostic Operating Screen is displayed Go to Step 14 07 The diskette drive In Use light is on Insert the next diagnostic diskette Wait for one of the other symptoms in this tabl
105. riser card 3 24 fan and air duct 3 35 front cover 3 6 front fan 3 46 key lock 3 48 L2 cache 3 34 media drives 3 22 memory card 3 37 power supply 3 16 3 18 rear cover 3 3 rear fan 3 45 reset switch 3 50 serial port card 3 53 serial ports flex circuit 3 52 system planar 3 40 X 2 Installation and Service Guide three digit display 3 55 3 56 top cover 3 4 toroids 3 57 voltage regulator card 3 33 riser card 3 9 S safety notice installation 4 2 SCSI device record A 1 attached A 4 internally installed A 1 SCSl attached disk drive removal 3 10 serial ports flex cable removal 3 53 service inspection check point 1 17 when to perform 1 17 SIMM memory removal 3 39 Small Computer Systems Interface SCSI Input Output controller 3 10 specification information 1 14 models 380 and 390 1 15 standard I O port device connection 4 5 static electricity discharge 3 2 static sensitive device handling 3 2 System unit device arrangement 4 6 setting up 4 4 system unit location front view with cover early models 1 1 later models 1 2 front view without cover early models 1 4 later models 1 4 model 397 1 5 planar connector location 1 5 n top cover removal 3 4 toroids removal 3 57 W weight 1 14 1 15
106. rnately in thethree digit display The system stops and a flashing 888 is displayed in the three digit display The power light does not come on or the power light comes on but does not stay on Is the DIAGNOSTIC OPERATING INSTRUCTIONS screen displayed or is c31 displayed in the three digit display NO YES Go to the Problem Determination procedures test procedures for the devices attached to the SIO ports and test those devices If a problem is found follow the procedures for correcting the problem on that device Go to Step 12 Maintenance Analysis Procedures 2 1540 13 Step 12 from Step 11 The system is working correctly with this configuration One of the FRUs adapters that you removed is probably defective 1 2 3 4 5 Set the power switch on the system unit to Off Install a FRU adapter and connect any cables and devices that were attached to it Insert the first diagnostic diskette into the diskette drive Set the power switch on the system unit to On Wait for one of the following conditions to occur The DIAGNOSTIC OPERATING INSTRUCTIONS screen is displayed The system stops and c31 is displayed in the three digit display The 3 5 inch diskette drive in use light is on and c07 is displayed in the three digit display Insert the next diagnostic diskette Continue this substep until all diskettes are loaded or c31 is displayed in the three digit display The system stops for at least
107. s a registered trademark of International Business Machines Corporation Copyright International Business Machines Corporation 1991 1997 All rights reserved Note to US Government Users Documentation and programs related to restricted rights Use duplication or disclosure is subject to the restrictions set forth in the GSA ADP Schedule Contract Table of Contents Communications Statements vii Safety Notices ociscene wae REG A sete seas xi About This BOOK IDE eR IM ke ieee eee Pees xiii Chapter 1 Reference Information 1 1 System Unit Locations 1 1 Front View with Covers Early Models 1 1 Front View with Covers Later Models 1 2 Rear View without Covers Models 320 32E 32H 1 2 Rear View without Covers Models 340 34H 350 355 360 36T 365 370 371 375 1 3 Rear View Models 380 390 39H and 397 1 3 Front View without Covers Early Models 1 4 Front View without Covers Later Models 1 4 Front View without Covers Model 397 1 5 System Planar Connector Locations Models 320 32E 32H 1 5 System Planar Connector Locations M
108. se 12 Remove the rear card guide bracket Model 397 13 Remove the rear fan assembly 14 Perform the Card Guide Frame removal procedure on page 3 43 but leave the front fan in the card guide frame Note that the longest screw goes through the option card down stop 15 For all models except 380 390 39H and 397 do the Rear Fan removal procedure on page 3 45 16 Record the positions of the remaining system planar mounting screws and remove them 17 Remove the stand off screws from the parallel port and the SCSI port connectors at the rear of the system unit On the Models 340 34H 350 355 360 36T 365 370 37T and 375 remove the two additional screws from the SCSI port 18 For all models except 380 390 39H and 397 carefully pry the EMI ground strip off the system planar the strip may have sharp edges 19 Remove the system planar from the base 3 40 Installation and Service Guide Models 380 390 39H and 397 Planar All 39H Planar Card 7012 Base all models except 380 Planar Aligning i 390 39H and 397 Pins 397 Planar Rear Aligning Pin Planar Ground Strap Screw On all models except 380 390 39H and 397 Two Additional Screws on SCSI Port Models 340 34H 350 355 360 36T Card Guide 365 370 371 and 375 only Screws Front Aligning Pin Stand off Screws on Parallel Port EMI Ground Strip not on models 380 390 39H and 397 Replaceme
109. stem unit model has a rear cover do the Rear Cover removal procedure on page 3 3 4 Do the Top Cover removal procedure on page 3 4 5 For all models except 380 390 39H and 397 do the Front Cover removal procedure on page 3 6 6 If the system unit is a model 380 390 39H or 397 remove the screw on the left side of the diskette drive plate If there is also an optional disk drive fan installed lay it on top of the power supply For all other models disconnect the diskette drive cable connector from the planar P20 and pull up on the latch Remove the screw on the left side of the diskette drive plate If there is also an optional disk drive fan installed lay it on top of the power supply 7 If the system unit is a model 380 390 39H or 397 slide the diskette drive assembly back and lift up for all other models slide the drive assembly forward and pull up 8 If the system unit is a model 380 390 39H or 397 remove the four screws that hold the diskette drive to the metal plate for all other models disconnect the cable from the diskette drive Models 380 390 39H and 397 3 20 Installation and Service Guide All other models Replacement 1 If the system unit is a model 380 390 39H or 397 mount the diskette drive on the metal plate and screw into place For all other models place the cable under the drive assembly and ensure that the cable does not interfere with the four tabs Fold the cable as s
110. switches of the attached devices to On 9 Set the power switch of the system unit to On Removal and Replacement Procedures 3 45 Front Fan Note Model 397 has two front fans The procedures to remove the second fan is similar to this procedure Removal 1 Set the power switches of the attached devices to Off 2 Set the power switch of the system unit to Off 3 If the system unit has a rear cover do the rear cover removal procedure on Rear Cover page 3 3 4 Do the top cover removal procedure on Top Cover page 3 4 5 Do the front cover removal procedure on page 3 6 6 Refer to the illustrations below for the Front Fan location 7 Note the number and then disconnect the front fan cable from the power supply 8 Remove the foam from the top of the fan 9 Do not unplug the battery cable Lift the battery and place it on the planar 10 Do not unplug the three digit display With one hand push on the rear of the 3 digit display and twist and pull the front of the three digit display Place it in front of the card guide frame 11 Remove the three screws and the card guide frame assembly 12 Pull the shock mounts just enough to clear their mounting slots and lift the fan out This illustration reflects model 39H Air Flow Shock Mount Disk Drive Frame 3 46 Installation and Service Guide This illustration reflects model 397 Air Flow Mounting Plate Shock Mount Replacement 1 With the air
111. t does not come on or the power light comes on but does not stay on Is the 3 5 inch diskette drive in use light on and c07 displayed in the three digit display NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 Diskette drive 2 Diskette drive signal cable 3 Key mode reset switch assembly 4 System planar 5 CPU card 6 Voltage regulator card Model 39H 7 Power supply Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1 in this MAP and follow the instructions for the new symptom YES Go to Step 8 2 1540 8 Installation and Service Guide Step 8 from Step 7 Set the power switch the system unit to Off 2 Install and connect the disk drive frame and disk drives 3 For Models 320 32E and 32H with SCSI attached disk drives install the SCSI adapter in the I O planar and reconnect the signal cable to the SCSI adapter For Models 320 32E and 32H with SCSI attached disk drives and Models 340 34H 350 355 360 36T 365 370 37T and 375 380 390 39H and 397 disconnect the signal and power connectors from all the disk drives For Models 320 3
112. t has a rear cover do the rear cover removal procedure on page 3 3 4 Do the top cover removal procedure on page 3 4 5 On all models except 380 390 and 39H do the front cover removal procedure on page 3 6 6 On models 380 390 and 39H do the card guide frame removal procedure on page 3 43 7 Pull up on the connector handle of the three digit display 8 To remove the three digit display from the card guide push the back of the display while twisting and pulling the display from the front Replacement 1 While aligning the flex circuit cable in its plastic guide shield twist and push the three digit display into the card guide frame 2 On models 380 390 and 39H do the card guide frame replacement procedure on page 3 43 3 Push the 3 digit display connector into the planar connector A N O QC On all models except 380 390 and 39H do the front cover replacement procedure on page 3 6 Do the top cover replacement procedure on page 3 4 If the system unit has a rear cover do the rear cover replacement procedure on page Set the power switches of the attached devices to On Set the power switch of the system unit to On and plug in the external power cable Connector Handie Removal and Replacement Procedures 3 55 Three Digit Display Model 397 Removal CON OO A C N Set the power switches of the attached devices to Off Set the power switch of the system unit to Off and unpl
113. t the power switches of the system unit to Off Remove the power cord from the electrical outlet first then from the power supply Do the removal procedure in Rear Cover on page 3 3 Do the removal procedure in Top Cover on page 3 4 Do the removal procedure in Front Cover on page 3 6 Do removal procedure in Diskette Drive on page 3 20 Disconnect all power supply cables Remove the external diskette or Ethernet card za 7L 1007 UM SOY SOT DEO OO CDD 0 Remove the ground strap screw at the planar 1 Remove the power supply mounting screw Attention On models 340 and 350 be careful not to damage the contact strip on the right of the power supply 12 Slide the power supply forward and out Front Mounting Screw 52 P26 Front Fan P4 Disk P2 I O Power Connector Aligning P25 Power Control Tabs P27 Rear Fan Segno P3 Disk udi be Some systems 3 16 Installation and Service Guide Replacement 1 Ensure that the aligning tabs are not bent Attention On later system units those that have the slot under the power supply be careful not to bend the grounding fingers at the rear of the system unit when you install the power supply 2 Lay the power supply approximately 25 mm one inch in front of its installed position and push it to the rear to engage the tabs with the slots at the rear of the system unit 3 Install the power supply mounting screw
114. tation and POWERserver Common Diagnostics and Service Guide 2 All information in this MAP pertaining to 7012 Model 397 also applies to 7030 Model 397 This MAP is used to locate defective FRUs not found by normal diagnostics For this procedure diagnostics are run on a minimum configured system If a failure is detected on the minimum configured system the remaining FRUs are exchanged one at a time until the failing FRU is identified If a failure is not detected FRUs are added back until the failure occurs The failure is then isolated to the failing FRU The MAP steps on the following pages instruct you to reduce the system to one or more of the following configurations Note Refer to Reading Flashing 888 Numbers in the Diagnostic Information For Micro Channel Bus Systems for information about reading flashing 888 sequences On the Model 39H the memory SIMMs are located on the CPU card Memory must be installed in pairs and the amount of memory installed on the CPU card must be equal to the amount of memory installed on the memory card System planar CPU card Model 39H without memory SIMMs key mode reset switch voltage regulator card Model 39H and the three digit display panel If no failure is detected 213 or the flashing 888 sequence 888 103 12x x43 X can be any number is displayed in the three digit display Any other response means one of the remaining FRUs is failing e System planar CPU card key mode
115. th and a parallel blade grounding type attachment plug rated at 15 A 125 V For 230 V operation in the U S A use a UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cable a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated at 15 A 250 V Appliance couplers complying with International Electrotechnical Commission Standard 320 Sheet C13 Power cables used in other countries consist of the following e Electrical cables type HD21 e Attachment plugs approved by the appropriate testing organization for the specific countries where they are used For units set at 230 V outside U S A use a cable set consisting of a minimum 18 AWG cable and grounding type attachment plug rated 15 A 250 V The cable set should have the appropriate safety approvals for the country in which the equipment will be installed and should be marked HAR Refer to Chapter 5 Parts Information to find the power cables that are available Installation and Service Guide Service Inspection Guide Perform a service inspection on the system when e The system is inspected for a maintenance agreement Service is requested and service has not recently been performed e An alterations and attachments review is performed Changes have been made to the equipment that may affect the safe operation of the equipment e External devices that have their own powe
116. the key mode switch to the Normal position Push the ring toward the front of the machine until it uncovers the retaining latches of the key mode switch Pull the key mode switch off 10 Note the position of the retainer and pull the cover lock cam straight up It may be 11 necessary to use pliers Remove the nut lock washer and the key lock 12 On early system units remove the ESD ground spring from the key lock Note Ensure that the key in the new key mode switch has been turned fully counterclockwise and that the retainer is back in its original position Installation and Service Guide Cover Lock S Retainer N x Retaining Latches Key Lock Keyway at top on Models 340 350 355 360 36T 365 370 37T and 375 Connector Retaining Latches Key Lock Keyway on Models 380 390 39H and 397 Replacement Replace in reverse order Removal and Replacement Procedures 3 49 Reset Switch Removal 3 50 WD 9 Early System Units Set the power switches of the attached devices to Off Set the power switch of the system unit to Off If the system unit has a rear cover do the removal procedure on page Do the top cover removal procedure on page 3 4 Do the front cover removal procedure on page 3 6 On early system units remove the cable tie Pull the locking ring forward and then pull the key mode switch off Remove the pushbutton Pus
117. to Map 0410 Repair Checkout in the POWERstation and POWERserver Common Diagnostics and Service Guide Maintenance Analysis Procedures 2 1540 7 Step 7 from Steps 1 and 4 1 Set the power switch on the system unit to Off 2 Record the slot numbers of the Micro Channel adapters label and record the location of any cables attached to the adapters Remove all the adapters from the I O planar 3 Disconnect and remove the disk drive frame and disk drives 4 For Models 320 32E and 32H remove the external diskette drive riser card if installed For all other Models remove the serial port extender cable connector P16 and the Ethernet riser card from the system planar 5 Disconnect any cables that are plugged into connectors S1 S2 P K T and M on the rear of the system unit 6 Insert the first diagnostic diskette into the diskette drive 7 Setthe power switch on the system unit to On 8 Wait for one of the following conditions to occur e The 3 5 inch diskette drive in use light is on and c05 or c07 is displayed in the three digit display e The system stops for at least three minutes and a constant number character or symbol is displayed in the three digit display and the power light is on The system stops and two or more numbers with values between 221 and 296 are displayed alternately in the three digit display e The system stops and a flashing 888 is displayed in the three digit display The power ligh
118. to isolate the problem to a failing field replaceable unit FRU Observe the following safety notice during service procedures Note Fora translation of this notice see System Unit Safety Information DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the products that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentials During an electrical storm do not connect cables for display stations printers telephones or station protectors for communication lines CAUTION This product is equipped with a three wire power cable and plug for the user s safety Use this power cable in conjunction with a properly grounded electrical outlet to avoid electrical shock DANGER To prevent shock hazard disconnect the power cable from t
119. ug the external power cable If the system unit has a rear cover do the rear cover removal procedure on page 3 3 Do the top cover removal procedure on page 3 4 Do the card guide frame removal procedure on page 3 43 Pull up on the connector handle of the three digit display Remove the two screws that hold the three digit display bracket from the chassis To remove the three digit display from the chassis bracket push the back of the display while twisting and pulling the display from the front Replacement 3 56 1 3 4 5 6 T While aligning the flex circuit cable in its plastic guide shield twist and push the three digit display into the chassis bracket Replace the three digit display bracket to the chassis using the two screws from step 7 above Push the 3 digit display connector into the planar connector Do the top cover replacement procedure on page 3 4 If the system unit has a rear cover do the rear cover replacement procedure on page Set the power switches of the attached devices to On Set the power switch of the system unit to On and plug in the external power cable Connector L Handle Installation and Service Guide Toroids Removal When an 8508 display is connected to a Grayscale Graphics Display Adapter Type 1 2 two toroids must be placed at the system end of the signal cable The toroids must be placed 25 mm to 50 mm 1 to 2 inches from the connecto
120. use 14 Do the appropriate disk drive replacement procedure for your system unit located in the Disk Drive section of this chapter 15 For all models except 380 390 39H and 397 do the Front Cover replacement procedure on page 3 6 16 Do the Top Cover replacement procedure on page 3 4 17 Plug in the power cable 18 If the system unit has a rear cover do the Rear Cover replacement procedure on page 3 3 19 Set the power switches of the attached devices to On 20 With the key mode switch in the Service position set the power switch to On Installation and Service Guide Card Guide Frame Removal Set the power switches of the attached devices to Off Set the power switches of the system unit to Off Unplug the power cord from the electrical outlet If the system unit has a rear cover do the Rear Cover removal procedure on page 3 3 Do the Top Cover removal procedure on page 3 4 Record the location of the notch in the foam and remove the foam from the top of the fan o oc fF onm For all models except 380 390 39H and 397 do the Front Cover removal procedure on page 3 6 8 Do the Three Digit Display removal procedure on page 3 55 9 Push the battery through the hole in the card guide frame 10 On some system units the key lock cable will have to be disconnected 11 Disconnect the cable for the front fan 12 On models 380 390 39H and 397 record the adapter card and cable positions
121. uth Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Puerto Rico Saudi Arabia Suriname Trinidad Taiwan U S A except Chicago Venezuela 62X1045 Chicago U S A 6952311 Argentina Australia New Zealand 4 13F9979 Abu Dhabi Austria Belgium Bulgaria Botswana Egypt Finland France Germany Greece Iceland Indonesia Korea South Lebanon Luxembourg Macau Netherlands Norway Portugal Saudi Arabia Spain Sudan Sweden Turkey Yugoslavia EE 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 7 14F0033 Bahrain Bermuda Brunei Channel Islands Cyprus Ghana Hong Kong India Iraq Ireland Jordan Kenya Kuwait Malawi Malaysia Nigeria Oman People s Republic of China Qatar Sierra Leone Singapore Tanzania Uganda United Arab Emirates Dubai United Kingdom Zambia Swizefand O OOOO o ros hie 5 16 Installation and Service Guide Appendix A SCSI Device Address Record Internally Installed SCSI Device Record Models 320 32E 32H 1 Use the About Your Machine document to determine which devices are installed in your System unit 2 On the following diagram circle the device addresses for the internally installed SCSI disk drives in your system unit 3 Go to Attached SCSI Device Record Attached SCSI Device Record on page 4 Internal Externally Attached Devices Devices Note Use the Attached SCSI Device
122. vice Guide Device Address Device Address Device Address Device Address Device Address Device Address Device Address Attached SCSI Device Record Record the adapter slot number the device type and the SCSI address for each externally attached SCSI device SCSI I O Controller Device Address Slot Device Address Note Fill out a separate sheet for each SCSI I O Device controller that has externally attached Address devices Device Address Device Address Device Address Device Address SCSI Device Address Record 5 Attached SCSI Device Record A 6 Record the adapter slot number the device type and the SCSI address for each externally attached SCSI device SCSI I O Controller Slot Note Fill out a separate sheet for each SCSI I O controller that has externally attached devices Installation and Service Guide Device Address Device Address Device Address Device Address Device Address Device Address Device Address Index Numbers 3 digit display removal 3 54 A adapter device connection 4 6 removal 3 24 antistatic bags 3 2 B bus attached disk drive removal 3 8 C card guide frame removal 3 43 circuit breaker CB 4 3 contact strips removal 3 59 covers and electronics 5 6 e
123. ws from the disk drive o ouo Remove the disk drive by carefully unplugging it from the riser card using a side to side motion 10 Slide the riser card out Riser Card 3 8 Installation and Service Guide Replacement Attention If you move the disk drive from a colder or warmer environment than the room where it will be used allow the disk drive to gradually reach the temperature of the room By allowing the disk drive time to acclimate data loss or permanent damage to the disk drive can be avoided The proper time is at least one hour for each 10 C 18 F of difference between the storage environment and the operating environment 1 2 3 4 Slide the riser card into the guides in the disk drive frame Using a side to side motion carefully plug the disk drive into the riser card Install the four screws into the disk drive Ensure that the power supply connectors P3 and P4 are connected into J3 and J4 on the planar Note Ifthe frame contains a combination of one SCSI and one bus attached drives either P3 or P4 are attached to the SCSI drive instead of J3 or J4 on the planar Also the cable from the SCSI drive must be attached to the SCSI controller If a SCSI drive is present route the SCSI signal cable under the rear drive Install the frame assembly and push the latch to its closed position Do replacement procedure Top Cover on page 3 4 Do the replacement procedure in
124. y FD Cable 3 Digit Riser Card Diskette Display SCSI a J20 J23 Key Mode Rear of J14 15 J16 42755 J2 Switch System Unit J24 and Reset Button 2 J12 1 0 Slots 3 J11 J22 A Parallel Port J8 J9 J19 Tablet T J6 J7 RIESS Keyboard K J5 J17 attery Mouse M J1 C EX Rear Fan Memory Card CPU Card System Planar Connector Locations Models 340 34H 350 360 36T 370 37T 1 6 SCSI Bus Extender Card Serial Port 8 Extender ower Supply Ethernet Cable 3 Digit Riser Card Diskette Display SCSI L J20 J23 Key Mode Rear of J14 J15 J16 J27 jo5 J2 Switch System Unit 1 3 J24 and Reset Button 2 J12 1 0 Slots 3 J11 J22 4 J10 A Parallel Port J8 J9 J18 J19 Tablet T J6 J7 B TNR Keyboard K J5 J17 attery Mouse M J1 C Er Rear Fan Memory Cards CPU Card Installation and Service Guide System Planar Connector Locations Models 380 and 390 SCSI Internal Connector Serial Port Extender ower Supply Ethernet Cable 3 Digit Riser Card Diskette Display A

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