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IBM 4610 Printer User Manual

1. Chapter 6 Parts listing 37 GY27 0366 April 3 2003 Assembly 5 Thermal Printhead Assembly and Cover 12 38 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Assembly 5 continued Asm Part Index Number Units Description 5 1 42H1056 1 Kit Cables Thermal Printhead Includes Both Cables Cable Tie and Spiral Wrap 2 42H1137 1 0 Hinge Includes assembly Index 5 4 5 5 and 5 6 3 30L6441 e Thermal Printhead Assembly High Speed 3 42H1122 1 Thermal Printhead Assembly Includes assembly Index 5 4 5 5 5 6 5 11 and additional non illustrated parts 42H1059 1 Thermal Latch assembly 4 NP Spring Thermal 5 NP I 7 Spring Latch Return 6 NP e Latch Platen 7 42H1180 1 7 Cover Thermal Printhead Includes Label 8 42H1129 1 Drag Strip Includes E clip 9 42H1128 1 7 Sensor Thermal Paper Includes Screws and Mounting Bracket 10 NP Frame 11 42H1262 Thermal Printnead FRU 11 08L1843 Thermal Printhead FRU High Speed 12 30L6442 Cable Thermal High Speed Chapter 6 Parts listing 39 GY27 0366 April 3 2003 Assembly 6 Printhead Transport and Ribbon Drive Assembly 10 12 11 40 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Assembly 6 continued Asm Part Index Number Units Description 6
2. Flipper Sub assembly Model KR4 Only 42H1134 Ile DI Lower Forms Entry Model KR3 and KR5 Only Includes assembly Index 9 17 9 18 and 9 19 17 NP I Shaft 18 NP I E Clip 2x Part of Hardware Kit 42H1063 Miscellaneous Fasteners 19 NP Frame Lower Forms Entry Model KR3 and KR5 Only 73G2601 1 Sample Check 2x Chapter 6 Parts listing 47 with DI Station GY27 0366 April 3 2003 Assembly 10 Document Insert Station Gears and Motor Only Models Qs 2 KK jz o d Ue CI S N e Es 48 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Assembly 10 continued Asm Part Index Number Units Description 10 42H1053 1 7 Kit DI Gears Includes assembiv Index 10 1 10 2 10 3 10 4 and 10 5 1 NP I 7 Gear Motor 2 NP I Gear Idler 3 NP Gear Shaft 4 NP E Clip Also part of Hardware Kit 42H1063 Miscellaneous Fasteners 5 NP I E Clip X2 Also part of Hardware Kit 42H1063 Miscellaneous Fasteners 42H1058 1 DI Backup Roll Shaft assembly Includes assembly Index 10 6 10 7 10 8 and 10 9 and 10 10 6 NP I 7 Right Shaft Bearing lt 7 NP DI Back up Roller 8 NP I E Clip Also part of Hardware Kit 42H1063 Miscellaneous Fasteners 9 NP I 7 Bearing Shaft Eccentric 8 NP I 7 Left Shaft Bearing 10 NP Spring
3. 1 The fiscal processor card is failing not communicating with 2 Cable 7 is failing Replace the cable the terminal T7160 Fiscal unit failure The fiscal processor card is failing W332 Fiscal unit problem See Wnnn messages on page 19 Chapter 5 Hardware service manual for input output devices supplement 27 GY27 0366 April 3 2003 28 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Chapter 6 Parts listing Customer Receipt Drive Gears Document Insert Station Platen Document Insert Station Drive Shaft Assembly Assembly 1 Covers oom i d dh e ee be Assembly 2 Operator Switch and Button Assembly Assembly 3 Logic Cards and Shock Mounts lt lt Assembly 4 Document Insert Station Only Models with DI Station Assembly 5 Thermal Printhead Assembly and Cover e ah Assembly 6 Printhead Transport and Ribbon Drive Assembly Assembly 7 Impact Printhead Assembly Only Models with DI Station Assembly 8 Document Insert Station Platen and Lever Only Models with DI Station s 4 v 48 A e j dod do a eo e a Assembly 9 Document Insert Drive Shaft Assembly Only Models with DI SlalON 4 aia do Sk Re Se ew e we EI n Assembly 10 Document Insert Station Gears and Motor Only Models with DI Station boa Gen si ian we GAR wae a we 4 Assembly 11 Customer Receipt Drive Cutter and Platen Assembly
4. Also part of Hardware Kit 42H1144 Miscellaneous Springs 1 42H1120 1 7 Motor DI Feed Includes screws 12 NP Screws 2X Also part of Hardware Kit 42H1063 Miscellaneous Fasteners 18 NP Frame Chapter 6 Parts listing 49 GY27 0366 April 3 2003 Assembly 11 Customer Receipt Drive Cutter and Platen Replaced by es Replaced b S SR Replaced by H o M Oi V N co NN 9 11 12 v m 13 la As 14 Ke 3 R Ka 21 SF 17 cn Ier 18 16 on OS d L e 2 X E UU 50 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Assembly 11 continued Asm Part Index Number Units Description 11 42H1065 1 Thermal Cutter assembly Includes assembly Index 11 1 11 2 11 3 11 4 11 5 11 6 11 7 11 8 and lubricant 1 NP 7 Guide Thermal also part of 42H1164 2 NP Spring Leaf or Lever Spring 3 NP e Stud 4 NP I 7 Blade Stationary or Blade assembly Stationary 5 NP e Pin 6 NP Stud Cutter 7 NP Blade assembly Rotating 8 NP Pin NP I E clip Part of Hardware Kit 42H1063 Miscellaneous Fasteners NP I E clip Stationary Blade Part of Hardware Kit 42H1063 Miscellaneous Fasteners NP I Lubricant 30L6443 1 Platen assembly Thermal Models KR3 KRS and K
5. Screw Also part of Hardware Kit 42H1063 Miscellaneous Fasteners 10 NP Frame 42H1190 1 Printhead Gap Gage Chapter 6 Parts listing 43 GY27 0366 April 3 2003 Assembly 8 Document Insert Station Platen and Lever Only Models with DI Station 1 44 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Assembly 8 continued Asm Part Index Number Units Description 8 42H1062 1 Platen assembly DI Station Includes assembly Index 8 1 8 2 8 3 8 4 and 8 5 1 NP I 7 E Clips 2X part of 42H1063 2 NP I Shaft Platen 3 NP I Spring Clip 2X part of 42H1144 4 NP e Platen 5 NP Spring Platen part of 42H1144 421051 1 Pressure Pad assembly Includes assembly Index 8 6 8 7 and Sample Checks 42H1052 1 DI Sensor assembly Includes assembly Index 8 6 8 7 8 8 8 9 and Sample Checks 6 NP e Holder Pressure Pad 7 NP e Pressure Pad 8 NP I Spring Sensor part of 42H1144 9 NP 7 Sensor DI Upper Lower 12 NP I lt Wear Plate 10 42H1121 1 7 DI Lever assembly Includes Bushing E clip DI Lever 11 NP Frame Chapter 6 Parts listing 45 GY27 0366 April 3 2003 Assembly 9 Document Insert Drive Shaft Assembly Only Models with DI Station 1 2 3 4 5 6 10 7 8 9
6. supplemental information about the 4693 4694 4695 error conditions as related to the Fiscal Printers Chapter 4 System log descriptions provides additional information about System Log messages Chapter 5 Hardware service manual for input output devices supplement provides additional information about the service diskette error messages that are related to the Fiscal Printers Chapter 6 Parts listing provides a parts listing for the Fiscal Printers Notices contains legal notices and trademark information Related publications and diskettes IBM SureMark Printers Hardware Service Manual GY27 0355 IBM 4693 Point of Sale Terminals Reference Diskette IBM 4694 4695 Point of Sale Terminals Service Diskette IBM Safety Information Read This First GA27 4004 POSS Programming Reference and User s Guide SC30 3560 Country specific Programming Guides look under publications at http www ibm com solutions retail store The diskettes are available only by download from the Internet at http www ibm com solutions retail store For information about ordering IBM publications that are not shipped with the printers contact your IBM representative or your place of purchase O Copyright IBM Corp 2002 2003 V GY27 0366 April 3 2003 Where to find more information A CD ROM is available that contains books that are part of the IBM Retail Store Solutions Library Collection SK2T 0331
7. 1 42H1107 1 Bushing Gap Adjust 2X 2 42H1106 1 Shaft Transport Rear Includes Gap Adjust Bushings assembly Index 6 1 3 42H1044 1 Shaft Transport Front Includes Screw assembly Index 6 4 4 NP 7 Screw see kit 42H1063 5 42H1110 1 Belt Timing 6 42H1109 1 Spring Tensioner 7 42H1108 1 Tensioner assembly Includes Tension Spring assembly Index 6 6 8 42H1145 1 7 Spacer Printhead 9 NP Frame 10 42H1114 1 e Ribbon Drive assembly 11 421045 1 Motor Transport Includes Screws assembly Index 6 12 12 1 Screws 2X See Hardware Kit 42H1063 Miscellaneous Fasteners Chapter 6 Parts listing 41 GY27 0366 April 3 2003 Assembly 7 Impact Printhead Assembly Only Models with DI Station HM os 1 4 ON 3 5 Q 6 3 7 42 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Assembly 7 continued Asm Part Index Number Units Description 7 1 42H1047 1 7 Guide Ribbon Includes Screws assembly Index 7 2 2 NP I 7 Screws 2X Part of Hardware Kit 42H1063 Miscellaneous Fasteners 3 42H1046 1 Printhead assembly Impact Includes Printhead Screw assembly Index 7 4 Printhead Gap Gage 4 NP Screw see kit 42H1063 5 42H1112 1 7 Carriage assembly 6 42H1111 1 7 Cable Printhead 7 42H1113 1 7 Bearing Carrier Front 8 42H1048 1 7 Sensor Home Includes Screw assembly Index 7 9 9 NP
8. 12 Fiscal Interface Assembly Models KRx Assembly 13 Fiscal Interface Assembly Models KCx and KDx Assembly 14 Hardware Kits 2 2 Assembly 15 Cable Assemblies Filler Panel Power Supply Operator Switch and Button Assembly Ribbon Guide Ribbon Drive Assembly Flipper Station Copyright IBM Corp 2002 2003 Impact Printhead Assembly Document Insert Station Thermal Printhead Assembly 29 GY27 0366 April 3 2003 Assembly 1 Covers 30 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Assembly 1 continued Asm Part Index Number Units Description 1 1 42H1136 1 Cover Customer Receipt Paper 2 42H1132 1 Cover Ribbon 3 42H1131 1 Cover Top 4 42H1138 1 Paper Guide Customer Receipt Thermal 6 42H1125 1 Bucket Paper Customer Receipt 7 NP Frame Chapter 6 Parts listing 31 GY27 0366 April 3 2003 Assembly 2 Operator Switch and Button Assembly 32 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Assembly 2 continued Asm Part Index Number Units Description 2 1 42H1139 2 Button Operator 2x 2 42H1135 1 Switch assembly Operator Includes Screw assembly Index 2 3 and Insulator assembly Index 2 4 3 NP Screw see kit 42H1063 4 NP je Insulator Switc
9. 42H1140 3 35 42H1045 6 11 41 42H1143 15 1 57 42H1046 7 3 43 42H1144 14 2 56 42H1047 7 1 43 42H1145 6 8 41 42H1048 7 8 43 42H1154 14 56 42H1050 9 47 42H1155 14 56 42H1051 8 45 42H1157 15 4 57 42H1052 8 45 421161 14 56 Copyright IBM Corp 2002 2003 61 Part Asm Number Index Page 42H1162 14 56 42H1164 11 12 51 42H1169 14 56 42H1176 15 8 57 42H1179 14 56 42H1180 5 7 39 42H1190 7 43 42H1204 14 56 42H1262 5 11 39 4483179 14 56 45L2777 12 10 53 45L2777 13 10 55 53F4942 14 56 54P1597 12 16 53 54P1597 13 16 55 54P1693 13 55 54P1694 13 55 54P1695 13 55 54P1701 13 55 54P1702 13 55 54P1703 13 55 6341458 14 56 6410857 14 56 6428680 14 56 69F3557 14 56 72H3802 15 9 57 72H3803 15 10 57 73G2601 9 47 73G2620 14 56 92F8349 14 56 93F0233 14 56 93F0533 155 57 93F0534 15 57 62 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 GY27 0366 April 3 2003 Index Numerics 4690 operating system 26 4693 reference support diskette fiscal system utility 4694 service diskette 26 4694 service diskette 4693 reference support diskette fiscal system utility 26 A assembly CompactFlash card 12 assembly fiscal interface 2 available model designations 1 B b2 terminal hardware errors 23 b3 terminal events 23 C card assembly CompactFlash 12 card fiscal interface 14 card fiscal memory 15 card fiscal processor 11
10. Bia lt T X LV Read This First DIBABRACESLY SOME EBRO ZE RAK CERO FIRIZOLTARRALTLET qe ol ASS L SK Mol HEA oj OFM BE AZ2H E Moll GA27 4004 ol U HN AHS ONE NINA MMVIN NWA AN NPI W Dt NM NMPNNI Dd nnnaw 2397 NV Caution Safety Information Read This First GA27 4004 INN TPS IV DAWN MINI D 2227 21N MMAN NIN AN NAN N NAM ilo glee Bel j s p qi la OS fier le d i ha Read This First AU Glo gles ll 8 83 sa gall Aia GLY ls y dio gs SS ln py iy GA27 4004 y al y EOL G AH C ANT dis il Safety information XV xvi GY27 0366 April 3 2003 ONACHOCT Mpeg na nouHeTe na ro uHCTANUPATE OBOJ NpoAYyKT npouuTajTe ja uHpopmauujara 3a 6e36e4HocT Npeaynpeayeame WHpopmaumja 3a 6e36ennocr Mpouutajre ro npBo oBa GA27 4004 OBaa 6powypa onuwyBa 6ez6e4HocHu npouenypu 3a ka6nunpare u BKNyuyBarbe Ha estekTpuuHa onpema Uwaga Przed rozpoczeciem instalacji produktu nale y zapoznac sie z instrukcja IBM Safety Information Read This First GA27 4004 Zawiera ona warunki bezpiecze stwa przy podtaczaniu do sieci elektrycznej i eksploatacji OCTOPOXKHO Ipex ne 4em UHCTaNNUPOBaTb 3TOT npogykT npourure VHCTPYKLMIO no TexHuke 6e30 MaCHOCTU B NOKYMEHTE BHuMaHue VHCTPYKLINS NO TexHuKe EZONACHOCTU NpoyecTb B NEPBVIO ouepenp GA27 4004 B aTo Gpounope ONUCAHBI Oezonac Hble CNOCO LI KA JINPOBAHNA U NOOKNIOHEHNA NEKT puyeckoro o6opynoBaHua Nebezpe enstvo Pred in tal ciou v
11. Figure 9 Removing the CompactFlash Card Chapter 2 SureMark printer service manual supplement 13 Removal and Replacement Procedures GY27 0366 April 3 2003 Fiscal interface card 1 Remove the fiscal interface assembly from the printer see f Fiscal interface assembly on page 6 2 Remove the fiscal processor card see Fiscal processor card on page 11 3 Unscrew the four standoffs from the fiscal interface assembly Attention Use a hex nut driver to unscrew the four standoff screws to avoid bending the nearby connector pins on the interface card 4 On the vertical part of the base of the fiscal interface assembly remove the two hex nuts two lock washers and two flat washers from the RS 232 port connector 5 Tilt and pull the interface card upwards until it is free from the fiscal printer card assembly Fiscal interlace l card j ONT S Fiscal interface housing Figure 10 Removing Fiscal Interface Card from Housing 14 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Removal and Replacement Procedures Fiscal memory card Attention The memory card is permanently bonded to the fiscal interface assembly Removal of all FRUs from the fiscal interface housing is required before replacing the memory card 1 Remove the fiscal interface assembly from the printer see Fiscal interface assembly on page 6 2 From the fiscal interface housing a Remove the fiscal processor card
12. System log descriptions 23 B2 Terminal hardware errors 24423 B3 terminal events oss ss ss 2 0 2 2 2 283 Chapter 5 Hardware service manual for input output devices supplement 25 Fiscal unit return codes lt sr 8 Start here She ss Re Re KR vd U a lt Diagnostic and service diskettes E a de u we he we oe eR ee 2 Fiscal printer messages io 25 Fiscal System Utility 4694 Service Diskette 4693 Reference Support Diskette ERA RA s 26 4690 operating system 2 26 Copyright IBM Corp 2002 2003 iii iv GY27 0366 April 3 2003 Fiscal printer messages Chapter 6 Parts listing Assembly 1 Covers Assembly 2 Operator Switch and Button Assembly Assembly 3 Logic Cards and Shock Mounts Assembly 4 Document Insert Station Only Models with DI Station Assembly 5 Thermal Printhead Assembly and Cover eb ju Assembly 6 Printhead Transport and Ribbon Drive Assembly Assembly 7 Impact Printhead Assembly Only Models with DI Station Assembly 8 Document Insert Station Platen and Lever Only Models with DI Statiom i 2 3 ki FIA ek ae ts Ge ce Sai r A oe A Assembly 9 Document Insert Drive Shaft Assembly Only Models with DI Station Assembly 10 Document Insert Station Gears and Motor Only Models with DI Station Assembly 11 Customer Receipt Drive Cutter and Platen d Assembly 12 Fiscal Interfac
13. Terminals Hardware Service Manual for more detail Running the utility 1 From the Main Menu select TEST MENU 2 From the Test Menu select RUN POS DEVICE TESTS 3 From the Menu TEST 7 this menu appears on some models of 4693 only select RUN 4693 MOD xxx TESTS 4 From the Device Test Menu select FISCAL PRINTER UTILITIES 5 When the Menu UTILITY 4 is displayed select one of the following e Print All Totals e Print All Daily Totals e Print All Totals by Date Print All Daily Totals by Date e Print All Totals by Closure Number e Print All Daily Totals by Closure Number Set Fiscal Mode Set Display Address as Configured Set Date and Time e Print RAM data e Print memory data e Quit 6 Follow the instructions on the display 4690 operating system This section contains messages return codes the fiscal printer test and system utility for the 4690 operating system Fiscal printer messages Use Table 5 on page 27 to determine the cause of a 4690 operating system message 26 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Table 5 4690 Operating System Fiscal Printer Messages Printer Message Repair Action T0050 Return Code 8090xxxx T7151 The printer is xxxx the four digit Printer Message Refer to the Programming guide for your printer model your country s specific return codes See http www ibm com solutions retail store Select support then select publications
14. entered for the dump is not valid User Response Re enter the correct dates or closure numbers T9502 Invalid password Explanation The password that was entered is not valid User Response Re enter the correct password T9503 No data available Explanation There is no dump data available for the dump request you entered User Response Re enter different dates or closure numbers T9504 Display error OR T9504 Display configuration error Explanation 1 A problem is detected in the point of sale display 2 Aproblem is detected in the configuration for the point of sale displays Two displays must be configured with a combination of Alphanumeric e Operator display Shopper display User Response 1 Check that two of the correct displays are configured 2 See Set Display Address as Configured 3 Run diagnostics on the displays T9505 Print in process Please wait Explanation The printer is currently printing a dump request User Response Re enter your request after the printing completes T9506 Enter lower closure number NNNN User Response Enter the lower closure number of the dump range T9507 Enter upper closure number NNNN User Response Enter the upper closure number of the dump range T9509 Enter start day and month DDMM User Response Enter the start day and month of the dump range T9510 Enter end day and month DDMM User Response Enter the end day and month of the dump range 18
15. robku si pre tajte bezpe nost predpisy v V straha Bezpe ost predpisy Pre taj ako prv GA27 4004 V tejto bro rke s op san bezpe nost postupy pre pripojenie elektrick ch zariaden Pozor Preden za nete z instalacijo tega produkta preberite poglavje Opozorilo Informacije o vamem rokovanju preberi pred uporabo GA27 4004 To poglavje opisuje pravilne postopke za kabliranje IG IRA HT gt AR AZ TAA e ES ai Zub ZEEN GA27 4004 WPCA A PARE 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Figures 4610 Fiscal Printer Models Tilting and Lifting Assembly out of Printer Removing Two Screws from Base Removing the Paper and Ribbon Covers Removing the Top Cover Removing Fiscal Processor Card CompactFlash Assembly i Removing the CompactFlash Card i TOO NOOP O P Fiscal Memory Card Copyright IBM Corp 2002 2003 Removing the Fiscal Screw from Rear Panel Removing Fiscal Interface Card from Housing xvii GY27 0366 April 3 2003 XViii 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Chapter 1 Printer Overview Figure 1 4610 Fiscal Printer Models The IBM 4610 SureMark two station printers are available for fiscal and non fiscal applications This document supplements the non fiscal Suremark Printers Hardware Service Manual with information about fiscal models Available Mod
16. see Fiscal processor card on page 11 b Remove the CompactFlash see f CompactFlash card assembly on page 12 12 Remove fiscal interface card see Fiscal interface card on page 14 Remove the keylock a Fiscal Interface Housing Figure 11 Fiscal Memory Card 3 Using a new fiscal interface housing with the memory card reassemble the fiscal interface assembly 4 Give the fiscal interface housing with the memory card to the proper authority 5 After installing the assembled fiscal interface housing into the printer place the printer into service according to the local fiscal regulations Chapter 2 SureMark printer service manual supplement 15 Removal and Replacement Procedures GY27 0366 April 3 2003 16 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Chapter 3 Point of Sale terminal service manual supplement This chapter supplements the IBM 4693 4694 4695 Point of Sale Terminals Hardware Service Manual Messages There are messages that are displayed or printed at the point of sale terminal to provide information about the fiscal printer e Power On Reset e Tnnn e Wnnn e Ennn Power on reset messages At power on reset completion a message is printed on the customer receipt station to inform the operator of the fiscal unit status If no message is printed there may be printer error interfering with the power on reset Refer to the terminal displ
17. three lengths Models KCx and KDx only e Cash drawer Models KCx and KDx only The 4610 SureMark Fiscal Printer Models Kxx The model Kxx printers are modified versions of the IBM 4610 SureMark Printer The bottom part of the top cover has been modified to accept two screws that lock down the cover These screws are hidden beneath the fiscal interface assembly The fiscal interface assembly must be removed to gain access to the screws to remove the top cover This change distinguishes the 4610 Fiscal Printer from the 4610 Tix versions of the printer Note The 4610 Kxx Fiscal Printers have no physical journal station Electronic journaling in the printer eliminates the need to store paper journal tapes The Fiscal interface assembly 2 Fiscal Memory Card ee Fiscal lt DP pea Processor Card Interface Housing The fiscal interface assembly consists of four fiscal logic cards that are contained in the fiscal housing which is mounted under the printer The assembly is secured with a fiscal screw and a tamper evident seal The fiscal logic is contained on several cards which are e The fiscal processor card The fiscal processor card performs the functions of Verifying commands Accumulating transaction totals Returning status and return codes to the POS terminal 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Communicating with the printer logic card e The fiscal interface ca
18. while pressing the lock tab and remove 8 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Removal and Replacement Procedures Paper Cover Lift Tab Ribbon Cover Thermal Paper Guide Top Cover Lock Tab Top Cover Ribbon Cover Paper Cover Screwdriver Top Cover Figure 5 Removing the Paper and Ribbon Covers Chapter 2 SureMark printer service manual supplement 9 Removal and Replacement Procedures GY27 0366 April 3 2003 10 6 See Remove the top cover Pull the front of the top cover forward and off the mounting post 7 Reach in and release the rear latch in the CR station paper well Note Make sure that the front shock is correctly seated in the top cover before installing a new top cover 8 Lift the front of the top cover outward and upward until it clears the post 9 Pull the bottom left side of top cover locking latch outward and upward until the side is clear of the track guide See Pull the latch forward while pulling up on the rear of the top cover until the latch clears Lift the top cover clear Thermal Latch Rear Latch Top Cover Mounting Post Gasket Figure 6 Removing the Top Cover 10 Complete the necessary repair 11 Reassemble Attention When reassembling be sure that the clear plastic paper guide is inserted through the slot in the paper cover Ensure that the front rubber shock mount is correctly s
19. 12 13 k 14 15 16 17 18 19 46 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Assembly 9 continued Asm Part Index Number Units Description 9 1 NP Frame 2 38H7504 1 7 Read Head MICR Model KR4 Only Includes Screw assembly Index 9 3 and Sample Check 2x 3 NP I Screw part of 42H1063 42H1057 1 7 DI Feedroller assembly Model KR4 Only Includes assembly Index 9 4 9 5 and 9 6 A NP DI Feedroller Model KR4 Only 5 NP E Clip part of 42H1063 6 NP Bearing Feed Left 42H1119 1 7 DI Feedroller assembly Model KR3 and KR5 Only Includes assembly Index 9 7 9 8 and 9 9 7 NP DI Feedroller Model KR3 and KR5 Only 8 NP I E Clip part of 42H1063 9 NP e Bearing Feed Left 10 42H1117 1 7 Bail Model KR4 Only 11 421118 1 7 Bail Model KR3 and KR5 Only 42H1050 1 Flipper assembly DI lower Forms Entry Model KR3 KRS and KR4 Includes assembly Index 9 12 9 13 9 14 9 15 9 16 Drive Belt Toggle Lever Toggle Spring Roller Shaft Roller Spring Roller 2x Lower Gate Gate Spring Upper Gate Gate Shaft Support Shaft C Clip 2x Flipper Frame Flipper Drive Gear Sample Check 2x 12 NP Gear Drive 13 NP e Shaft Drive 14 NP I E Clip 2x Part of Hardware Kit 42H1063 Miscellaneous Fasteners 15 NP Clip Toggle Actuator Also part of Hardware Kit 42H1144 Miscellaneous Springs 16 NP
20. 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 4 610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 GY27 0366 April 3 2003 Note Before using this information and the product it supports be sure to read Safety information on page xiland the general Notices on page 59 information under Second Edition March 2003 This edition applies to the 4610 SureMark Fiscal Printer Models Kxx This publication is available on the IBM Retail Store Solutions Electronic Web site 1 Goto http www ibm com solutions retail store 2 Select Support 3 Select Publications to access the IBM Retail Store Solutions Electronic Support Web site Order publications through your IBM representative or the IBM branch office serving your locality Publications are not stocked at the address given below A form for readers comments is also provided at the back of this publication If the form has been removed address your comments to IBM Corporation Information Development Department CJMA PO Box 12195 Research Triangle Park North Carolina 27709 USA When you send information to IBM you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you O Copyright International Business Machines Corporation 2002 2003 All rights reserved US Government Users Restricte
21. 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 T9511 Enter password User Response Enter the password T9512 Enter start year YY YY User Response Enter the start year of the dump range T9513 Enter end year YYYY User Response Enter the end year of the dump range T9515 Enter operator number User Response Wait for the application to complete loading T9516 Enter start address NNNN User Response Enter the start lower address in decimal of the dump range T9517 Enter end address NNNN User Response Enter the end upper address in decimal of the dump range T9522 Enter new day and month DDMM User Response Enter the day of the month and the number of the month in four consecutive digits T9523 Enter new year YYYY User Response Enter all four digits of the year T9524 Enter new time HHMMSS User Response Enter the time as 00 to 23 hours 00 to 59 minutes and 00 to 59 seconds T9525 Enter start address NNNNN User Response Enter the start lower address of the dump range T9526 Enter end address NNNNN User Response Enter the end upper address of the dump range Wnnn messages This message is displayed or printed at the point of sale terminal when store operations are in progress W332 FISCAL UNIT PROBLEM Bx Sxxx Ennn RC xxxxxxxx Explanation An error is detected in the fiscal printer Programmer Response Base your actions on the return code in the me
22. Current versions of Retail Store Solutions documentation and downloadable diskettes are available on our Web site http www ibm com solutions retail store Vi 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Summary of changes October 2002 Added e Updated part numbers in parts catalog Assembly 12 March 2003 Added new Models KCx for Chile KDx Hungary and Italy and KRx for Italy Copyright IBM Corp 2002 2003 vii GY27 0366 April 3 2003 viii 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Tell us what you think Your feedback is important in helping to provide the most accurate and high quality information Please take a few moments to tell us what you think about this book The only way for us to know if you are satisfied with our books or how we might improve their quality is through feedback from customers like you If you have any comments about this book there is a comment form at the back of this book You can also obtain a copy of the form from the PDF version of the book on the Web You can either Access a PDF version of this book go to the Retail Store Solutions Web site at http www ibm com solutions retail store 1 Select Support at the left of the web page 2 Select Publications After you have filled out the form return it by mail by fax or by giving it to an IBM representative If applicable include a reference to the speci
23. R4 Includes assembly Index 11 9 11 10 and 11 11 9 NP e Bearings Thermal Right 10 NP 7 Platen Thermal 11 NP Bearings Thermal Left 12 42H1164 1 7 Stripper 42H1060 1 7 Kit CR Cutter Gears Includes assembly Index 11 13 11 14 11 15 11 16 11 17 11 18 11 19 and 11 20 13 NP E Clip Part of Hardware Kit 42H1063 Miscellaneous Fasteners 14 NP e Gear Pin 15 NP e 7 Pin Lever Drive 16 NP E Clip Part of Hardware Kit 42H1063 Miscellaneous Fasteners 17 NP Spring Cutter Stop 18 NP I Gear Cutter 19 NP Gear Thermal Feed 20 NP Gear Thermal Idler 21 30L6445 e e Clutch Assembly Cutter Models KR3 and KR4 Includes Spiral Pin assembly index 22 22 NP I Spiral Pin 23 30L6444 1 7 Motor CR Models KR3 KR5 and KR4 Includes Screws 2x 24 NP Frame Chapter 6 Parts listing 51 GY27 0366 April 3 2003 Assembly 12 Fiscal Interface Assembly Models KRx 4610 Kxx Fiscal Printer Service Supplement 52 GY27 0366 April 3 2003 Assembly 12 continued Asm Part Index Number Units Description 12 1 Fiscal interface assembly Models KRx 1 NP Screw included in index assembly 4 2 e Use the Country specific Fiscal Processor Card Assembly for 35P0186 11 Hungary Models KRx 13G2022 1 9 Italy Models KRx 3 NP Il 3X8 D SM Small
24. ZC standoff included in index assembly 4 A 17P6226 1 7 Fiscal Interface Logic Card Models KRx 5 e Use the Country specific Fiscal Base and Memory Assembly for 35P0226 11 Hungary Models KRx 13G2024 1 Italy Models KRx 7 NP I Screw M2x6 included in index assembly 10 8 NP I Screw M2x4 included in index assembly 10 9 NP Flash card shield included in index assembly 10 10 4512777 1 7 CompactFlash assembly 11 1 Use the Country specific key lock assembly for 01P9594 1 Key lock assembly includes key for all countries except Hungary 01P9598 1 7 Key lock assembly includes key for Hungary only 12 NP Screw included in index assembly 4 13 NP Lock washer included in index assembly 4 14 NP Flat washer included in index assembly 4 15 NP Card Insulator included in index assembly 4 16 54P1597 1 CompactFlash key this separate key for Hungary only Key also included in all key lock assemblies index assembly 11 Chapter 6 Parts listing 53 GY27 0366 April 3 2003 Assembly 13 Fiscal Interface Assembly Models KCx and KDx 4610 Kxx Fiscal Printer Service Supplement 54 GY27 0366 April 3 2003 Assembly 13 continued Asm Part Index Number Units Description 13 1 Fiscal interface assembly Models KCx and KDx 1 NP Screw included in index assemb
25. ark printer service manual 5 support diskette fiscal system utility 4694 service diskette 4693 reference 26 suremark printer service manual supplement 5 system utility 4694 service diskette 4693 reference support diskette fiscal 26 system 4690 operating 26 systen log descriptions 23 T terminal events b3 23 terminal hardware errors b2 23 terminal service manual supplement point of sale 17 Tnnn messages 17 top cover 8 U utility 4694 service diskette 4693 reference support diskette fiscal system 26 utility running the 26 64 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Readers Comments We d Like to Hear from You 4610 Kxx Fiscal Printer Service Supplement Overall how satisfied are you with the information in this book Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Overall satisfaction O How satisfied are you that the information in this book is Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate Complete Easy to find Easy to understand Well organized Applicable to your tasks L O D D D D Please tell us how we can improve this book Thank you for your responses May we contact you Ye
26. ay for guidance For a listing of fiscal printer power on reset messages refer to the service supplement BM Fiscal Printers Return Codes and Power Up Messages for your country and printer model Tnnn messages These messages are displayed or printed at the point of sale terminal when tests are running T0020 Request not valid retry Explanation The test or utility request that was entered is not valid User Response Re enter the correct test or utility request T0050 RC xxxxxxxx from main program Explanation A problem is detected within the operating system User Response Type 0 and press S2 to stop the test and then re run the test If the problem remains Refer to the Programming guide for your printer model your country s specific return codes See http www ibm com solutions retail store Select support then select publications T0051 Return code xxx Explanation A problem is detected by the fiscal unit User Response Refer to DOS and 4690 Return code descriptions T7160 Fiscal unit failure Explanation A problem is detected in the fiscal unit User Response Switch POWER OFF and service the fiscal printer Copyright IBM Corp 2002 2003 17 GY27 0366 April 3 2003 T7161 Fiscal unit failure Explanation A problem is detected in the fiscal memory User Response Switch POWER OFF and service the fiscal printer T9501 Length of input incorrect Re enter Explanation A date or closure number that was
27. cards handling removed 5 CompactFlash card assembly 12 cover removing and replacing the top 8 D damage prevention ESD 5 descriptions systen log 23 designations available models 1 devices supplement hardware service manual for input output 25 diagnostic and service diskettes 25 discharge electrostatic 5 diskette 4693 reference support diskette fiscal system utility 4694 service 26 diskette fiscal system utility 4694 service diskette 4693 reference support 26 diskettes related v diskettes diagnostic and service 25 E electrostatic discharge 5 EnnnmMessages 20 errors b2 terminal hardware 23 ESD damage prevention 5 events b3 terminal 23 Copyright IBM Corp 2002 2003 F fiscal interface assembly 2 6 fiscal interface card 14 fiscal memory card 15 fiscal printer messages 26 fiscal processor card 11 fiscal system utility 4694 service diskette 4693 reference support diskette 26 H handling removed cards 5 hardware errors b2 terminal 23 hardware service manual for input output devices supplement 25 input output devices supplement hardware service manual for 25 interface assembly fiscal 2 interface assembly removing and replacing the fiscal 6 interface card fiscal 14 L log descriptions systen 23 manual for input output devices supplement hardware service 25 manual supplement point of sale terminal service 17 memory card fiscal 15 messages Ennn 20 me
28. cellaneous Fasteners 1622302 NP I Washer 2X 38H7338 NP e Nut Hex Transport M3 9X 38H7366 NP Screw M3X14 38H7367 NP I Screw Motor 3X 38H7402 NP Screw Shoulder 2X 42H1028 NP I 7 Screw Ribbon Shield 2X 42H1033 NP Plug Front Shock 42H1091 NP I 7 Stud Front Shock 42H1154 NP Clip 4X 42H1155 NP Clip 42H1161 NP Tie Cable 2X 42H1162 NP Clamp Cable 42H1169 NP Screw 2X 42H1179 NP Washer 1X 42H1204 NP Screw M3 4483179 NP Nut M3 2X 53F4942 NP e Washer Lock 3X 6341458 NP e Clip 3X 6410857 NP I Screw Lock 2X 6428680 NP Screw 4X 69F 3557 NP I Washer Lock 2X 73G2620 NP e Clip 4X 927 8349 NP I Washer 93F0233 NP e Clip 6X 2 42H1144 1 7 Kit Miscellaneous Springs 38H7337 NP Spring Tensioner 38H7358 NP Spring Toggle 38H7369 NP Spring Sensor 38H7370 NP I Actuator Toggle 38H7395 NP Spring Thermal Head 3XH7433 NP e Spring DI 38H7438 NP Spring Platen 38H7446 NP Spring Ribbon Drive 38H7463 NP 7 Spring Cutter Clutch 38H7473 NP Spring Cutter Stop 38H7509 NP Spring Gate 42H1043 NP Spring Thermal Latch 42H1075 NP Spring Latch Return 56 4610 Kxx Fiscal Printer Service Suppleme
29. d Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp GY27 0366 April 3 2003 Contents Preface V Who should read this manual V How this manual is organized v Related publications and diskettes TAT 3 bo bo 5 v Where to find more information lt MI Summary of changes ss se oo MI October 2002 M March 2003 s os osea ewe obe o MN Tell us what you think ss ss ss ss ov vo IN Safety information lt lt lt lt lt lt 2 2 XI FIQUFES EENEG I Chapter 1 Printer Overview 1 Available Model Designations AS A Aaa ed The 4610 SureMark Fiscal Printer Models Kxx E E a dB Wee a Belk 2 The Fiscal interface assembly SE 2 Chapter 2 SureMark printer service manual supplement 5 Electrostatic discharge ee ee oe Oe ee 5 ESD damage prevention 5 Handling removed cards 5 Removal and replacement procedures 5 Fiscal interface ee 6 Top cover eo me OR Rl ew gow oe Bod a we wedi a a 8 Fiscal processor card Pane A Vom s 00 32 s li CompactFlash card assembly i r ie ak it ia O see E Ja 12 CompactFlash card all models except KCx 13 Fiscal interface card 14 Fiscal memorv card 15 Chapter 3 Point of Sale terminal service manual supplement 17 Messages T Power on reset messages Oe IE aoe A ee Tnnn messages A Wnnn messages ee ss sa so sov ov ov ov 19 Ennn messages s lt lt lt lt IO Chapter 4
30. e Assembly Models KRx Assembly 13 Fiscal Interface Assembly Models KCx and KDx Assembly 14 Hardware Kits Assembly 15 Cable Assemblies Filler Panel Power Supply Appendix Notices Notice to Users of Online Versions of This Book Electrostatic Discharge a Trademarks l Part Number Index Index 4610 Kxx Fiscal Printer Service Supplement 26 GY27 0366 April 3 2003 Preface This manual provides information about problem determination testing and a parts listing of field replaceable units FRUs for the 4610 Suremark Fiscal Printer Models KR3 KR5 KC4 KC5 KD3 and KD5 This document supplements the BM 4610 SureMark Printer Hardware Service Manual IBM 4693 4694 4695 Point of Sale Terminals Hardware Service Manual IBM Store Systems Hardware Service Manual for Point of Sale Input Output Devices and the IBM 4690 Store System Messages Guide Who should read this manual This manual is intended for use by trained service representatives How this manual is organized Chapter 1 Printer Overview provides an overview of the Model Kxx printers Chapter 2 SureMark printer service manual supplement provides information on testing messages and lists symptoms for identifying failing components of the printer This chapter also includes procedures for removing and replacing printer components Chapter 3 Point of Sale terminal service manual supplement provides
31. e Service Manual for Point of Sale Input Output Devices CAUTION For your safety connect equipment requiring electrical power to a properly wired and grounded outlet DANGER Never work on equipment or connect or disconnect signal cables during periods of lightning activity Fiscal unit return codes Fiscal return codes vary by country Refer to the Retail Store Solutions Electronic Support Web site for specific country return codes 1 Go to ww ibm com solutions retail store 2 Select Support at the left on the main page of the web site 3 Select Publications to access IBM Retail Store Solutions Electronic Support publications Start here Run the following two tests sequentially See the BM Store Systems Hardware Service Manual for Point of Sale Input Output Devices for details of the tests The symptoms to troubleshoot the printer depend on adhering to the tests 1 Run the printer offline test in the maintenance manual and troubleshoot any failure there 2 When the printer offline test runs correctly continue with the printer test Note If there is an error message while running the diagnostic see Table 5 on page 27 or Table 4 on page 26 If the message is not in one of these tables see the messages in the IBM Store Systems Hardware Service Manual for Point of Sale Input Output Devices Diagnostic and service diskettes This section contains messages return codes and the system utility for the service su
32. eated in the top cover before installing the top cover 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Removal and Replacement Procedures Fiscal processor card 1 Remove the fiscal assembly from the printer see Fiscal interface assembly on page 6 2 Remove the four screws that attach the fiscal processor card to the standoffs 3 Gently pull the cards upwards Fiscal Processor Board Figure 7 Removing Fiscal Processor Card Chapter 2 SureMark printer service manual supplement 11 Removal and Replacement Procedures GY27 0366 April 3 2003 CompactFlash card assembly 1 Remove the fiscal interface assembly from the printer see Fiscal interface assembly on page 6 2 Remove the fiscal processor card see Fiscal processor card on page 11 3 Remove the four screws that attach the CompactFlash assembly to the fiscal interface assembly housing Figure 8 CompactFlash Assembly 4 Remove the CompactFlash assembly 12 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Removal and Replacement Procedures CompactFlash card all models except KCx 1 Using key FRU number 54P1597 unlock the CompactFlash Card Assembly 2 Press the CompactFlash ejection button to remove the CompactFlash Card CompactFlash Ejection Button
33. el Designations 4610 Kxx Fiscal Printer refers to the 4610 models KR3 KR5 KC4 KC5 KD3 and KD5 See Table 1 for details of the features associated with each model Table 1 Fiscal Printer Models Model Interface MICR Document Cash POS Terminal Power Number Connection Insert Drawer Source Support 4610 KR3 RS 485 No Yes No 4694 4694 4610 KR5 RS 485 No No No 4694 4694 4610 KC4 RS 232 Yes Yes Yes 4694 External 4610 KC5 RS 232 No No Yes 4694 External 4610 KD3 RS 232 No Yes Yes SP300 500 600 External 4610 KD5 RS 232 No No Yes SP300 500 600 External The IBM SureMark Fiscal Printers are high performance high function printers As shown in Table 1 these printers are available in several models e Models Kx3 features a thermal customer receipt CR station and an impact document insert DI station The dual printheads enable quiet fast printing at the customer receipt station while providing the capability to print multipart forms through the document insert station e Models Kx5 are identical to the Kx3 models however they have no DI station e Models Kx4 have both the DI station with impact printhead and the MICR O Copyright IBM Corp 2002 2003 1 GY27 0366 April 3 2003 The following features are supported e Integration Panel e 40 Character VFD Post Extension e RS 485 interface cables distributed and integrated lengths Models KRx only e RS 232 interface cables
34. ez s t olvassa el a IBM Safety Information Read This First GA27 4004 k nyvecsk ben le rt biztons gi inform ci kat Ez a k nyv le rja milyen biztons gi int zked seket kell megtenni az elektromos berendez s huzaloz sakor illetve csatlakoztat sakor A m Pericolo prima di iniziare l installazione di questo prodotto leggere le informazioni relative alla sicurezza riportate nell opuscolo Informazioni di sicurezza Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche A r Fare F r du begynner installere dette produktet m du lese sikkerhetsinformasjonen i Sikkerhetsinformasjon Les dette f rst GA27 4004 som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr A r Perigo Antes de iniciar a instala o deste produto leia as informa es de seguran a Informa es de Seguran a Leia Primeiro GA27 4004 Este documento descreve como efectuar de um modo seguro as liga es el ctricas dos equipamentos Safety information Xili GY27 0366 April 3 2003 Peligro Antes de empezar a instalar este producto lea la informaci n de seguridad en Informaci n de Seguridad Lea Esto Primero GA27 4004 Este documento describe los procedimientos de sequridad para cablear y enchufar equipos el ctricos A m Varning livsfara Innan du b rjar
35. fic location of the text on which you are commenting For instance include the page or table number Between major revisions of this manual we may make minor technical updates The latest softcopy version of this manual is available under Publications on the IBM Retail Store Solutions Web site Copyright IBM Corp 2002 2003 ix GY27 0366 April 3 2003 X 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Safety information A m Danger Before you begin to install this product read the safety information in IBM Safety Information Read This First GA27 4004 This booklet describes safe procedures for cabling and plugging in electrical equipment A Gevaar Voordat u begint met de installatie van dit produkt moet u eerst de veiligheidsinstructies lezen in de brochure Velligheidsinstructies Lees dit eerst GA27 4004 Hierin wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten D Perigo Antes de come ar a instalar este produto leia as informa es de seguran a contidas em Informac es Sobre Seguranaca Leia Isto Primeiro GA27 4004 Esse folheto descreve procedimentos de seguranca para a instalac o de cabos e conex es em equipamentos el tricos AN m Fare For du installerer dette produkt skal du l se sikkerhedsforskrifterne i Sikkerhedsforskrifter Loes dette farst GA27 4004 Vejledningen beskriver den fremgangsmade d
36. h 5 NP Frame Chapter 6 Parts listing 33 GY27 0366 April 3 2003 Assembly 3 Logic Cards and Shock Mounts 34 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Assembly 3 continued Asm Part Index Number Units Description 3 1 NP Frame 421140 1 Kit Shock Mounts Includes assembly Index 3 2 3 3 3 4 and 3 5 2 NP I Shock Front Mount 3 NP Shock Front 4 NP I Shock Rear X2 5 NP Support Front 6 02L0769 1 Shield Models KR3 and KR5 shield kit one shield is unused on these models 7 30L6446 1 Card assembly Main Logic 8 NP Cover Base 9 1 Fiscal interface assembly see and Assembly 13 Fiscal Interface Assembly Models KCx and KDx on Chapter 6 Parts listing 35 GY27 0366 April 3 2003 Assembly 4 Document Insert Station Only Models with DI Station 36 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Assembly 4 continued Asm Part Index Number Units Description 4 1 NP Frame 2 42H1133 NP DI Forms Entry Upper 3 42H1115 1 Flipper Cover Includes Rollers assembly Index 4 4 and roller shafts assembly Index 4 5 See Assembly 9 for the DI Lower Forms Entry Cover for Model KR3 4 NP I Rollers X4 5 NP Shaft roller X2 6 4291116 1 Cartridge assembly Flipper Includes sample check 2x
37. in the fiscal unit User Response Follow the User Response for the return code in message W332 Refer to the Programming guide for your printer model your country s specific return codes See http www ibm com solutions retail store Select support then select publications E037 Explanation An incorrect password was used when trying to access the fiscal unit User Response Re enter the correct password E043 Explanation The fiscal memory is full User Response The fiscal unit requires service E044 Explanation The J4 CE jumper is required to continue User Response The fiscal unit requires service 20 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 E045 Explanation More than 199 repair actions have been performed on the fiscal unit User Response The fiscal unit requires service Chapter 3 Point of Sale terminal service manual supplement 21 GY27 0366 April 3 2003 22 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Chapter 4 System log descriptions These tables contain information about the Bx Sxxx Ennn entry in system messages For additional information see System Log Descriptions in the IBM 4690 Store System Messages Guide B2 Terminal hardware errors Table 2 B2 Terminal Hardware Errors Source s Event System Unique Alert Explanation Message Data Number 090 30 W332 See Note N A An error occurred
38. in the fiscal unit on power up 090 32 W332 See Note N A A power line disturbance PLD error occurred during command execution in the fiscal unit 090 33 W332 See Note N A An error occurred while processing a fiscal command 090 34 W332 See Note N A An error is detected while trying to write to the fiscal memory 090 36 W332 See Note N A A hardware error has occurred in the fiscal unit 090 37 W332 See Note N A An incorrect password was entered when attempting to access the fiscal unit Note Unique Data Format DEVICE ID xx COMMAND xxxx PRINTER STATUS XXXXXX FISCAL STATUS XXXXXX RETURN CODE XXXXXXXX B3 terminal events Table 3 B3 Terminal Events Source Event System Unique Alert Explanation Message Data Number 090 043 W332 See Note N A The fiscal unit memory is full 090 044 W332 See Note N A The J4 CE jumper is required to continue 090 045 W332 See Note N A More than 199 repair actions have been performed on the fiscal unit Note Unique Data Format DEVICE ID xx COMMAND XXXX PRINTER STATUS XXXXXX FISCAL STATUS XXXXXX RETURN CODE XXXXXXXX Copyright IBM Corp 2002 2003 23 GY27 0366 April 3 2003 24 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Chapter 5 Hardware service manual for input output devices supplement This chapter supplements the BM Store Systems Hardwar
39. installera den h r produkten b r du l sa sakerhetsinformationen i dikumentet S kerhetsf reskrifter L s detta f rst GA27 4004 D r beskrivs hur du p ett s kert s tt ansluter elektrisk utrustning XIV 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Re AW fake RE L BI gt RR IBM Safety Information Read This First GA27 4004 FHH PiE EMBERS IEA TT Ses SED FE AR O AR EE H Opasnost Prije nego sto p cnete sa instalacijom produkta procitajte naputak o pravilima o sigurnom rukovanju u Upozorenje Pravila o sigurnom rukovanju Prvo pro itaj ovo GA27 4004 Ovaj privitak opisuje sigurnosne postupke za prikljucrivanje kabela i prikljucivanje na elektricho napajanje Upozorn ni nez zahajite instalaci tohoto produktu prect te si nejprve bezpe nostn informace v pokynech Bezpe nostn informace GA27 4004 Tato bro urka popisuje bezpe nostn opat en pro kabel a zapojen elektrick ho za zen K v uvoc lpiv Zeklv oete TNV EyKaTdoTaon QUTOU TOU TTpol vTOG diaBdote TIC TAnpopopleG QOQAAELAG oto puM dio IBM Safety Information Read this first GA27 4004 ZTO puAM dio AUT TIEPLYPAMovTaL 01 aopaAe c diadikaciec via TV KAAW IWON TWV T EKTPIKOV OUOKEUOV KOL TN O V EO TOUG OTNV rpila ER BAAR Aen ID JZ GA27 4004 O Tiiz
40. lusion may not apply to you Your failure to comply with the terms above terminates this authorization Upon termination you must destroy your machine readable documentation O Copyright IBM Corp 2002 2003 59 GY27 0366 April 3 2003 Electrostatic Discharge ESD Trademarks Attention ESD damage can occur when there is a difference in charge between the part the product and the service person No damage will occur if the service person and the part being installed are at the same charge level ESD Damage Prevention Anytime a service action involves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord The ESD ground clip can be attached to any frame ground ground braid green wire ground or the round ground prong on the AC power plug Coax or connector outside shells can also be used Handling Removed Cards Logic cards removed from a product should be placed in ESD protective containers No other object should be allowed inside the ESD container with the logic card Attach tags or reports that must accompany the card to the outside of the container IBM and the IBM logo are trademarks of the IBM Corporation in the United States or other countries or both Other company product and service names may be trademarks or service marks of others 60 4610 Kx
41. ly 4 2 e Use the Country specific Fiscal Processor Card Assembly for 54P1694 1 7 Chile Model KCx 54P1693 1 Hungary Models KDx 54P1695 1 Italy Models KDx 3 NP 3X8 D SM Small ZC standoff included in index assembly 4 4 13G2002 1 7 Fiscal interface logic card Models KCx and KDx 5 e Use the Country specific Fiscal Base and Memory Assembly for 54P1702 1 Chile Models KCx 54P1701 1 Hungary Models KDx 54P1703 1 7 Italy Models KDx 7 NP I Screw M2x6 included in index assembly 10 8 NP I Screw M2x4 included in index assembly 10 9 NP Flash card shield included in index assembly 10 10 45L2777 1 7 CompactFlash assembly 11 1 Use the Country specific key lock assembly for 01P9594 1 Key lock assembly includes key for all countries except Hungary 01P9598 1 9 Key lock assembly includes key for Hungary only 12 NP Screw included in index assembly 4 13 NP Lock washer included in index assembly 4 14 NP Flat washer included in index assembly 4 15 NP I Card Insulator included in index assembly 4 16 54P1597 e CompactFlash key this separate key for Hungary only Key also included in all key lock assemblies index assembly 11 Chapter 6 Parts listing 55 Assembly 14 Hardware Kits GY27 0366 April 3 2003 Asm Part Index Number Units Description 14 1 42H1063 1 Kit Mis
42. nt GY27 0366 April 3 2003 Assembly 15 Cable Assemblies Filler Panel Power Supply Asm Part Index Number Units Description 15 1 42H1143 1 Cables Logic Card Includes Signal Cable Power Cable and Cable Clamp 2 42H1056 1 Gables Thermal Printhead Includes Both Cables Cable Tie and Spiral Wrap 3 42H1111 1 Cable assembly Impact Printhead 4 42H1157 1 Filler Panel used with POS terminal 4694 only 5 93F0533 Cable RS 485 interface short 93F0534 Cable RS 485 interface long 6 13G2035 1 Gable RS 232 interface 1 meter 13G2036 1 Gable RS 232 interface 1 8 meters 13G2037 1 Gable RS 232 interface 4 meters 7 13G2030 1164 MB CompactFlash 8 42H1176 1 Power Supply Models KCx and KDx only 9 72H3802 1 Cable cash drawer short 10 72H3803 1 Cable cash drawer long Chapter 6 Parts listing 57 GY27 0366 April 3 2003 58 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Appendix Notices References in this publication to IBM products programs or services do not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM product program or service in this publication is not intended to state or imply that only IBM s product program or service may be used Any functionally equivalent product program or service that does not infringe any of the intellectual property rights
43. of IBM may be used instead of the IBM product program or service Evaluation and verification of operation in conjunction with other products except those expressly designated by IBM are the user s responsibility IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to the IBM Director of Licensing IBM Corporation 500 Columbus Avenue Thornwood NY 10594 USA Notice to Users of Online Versions of This Book For Online versions of this book we authorize you to e Copy modify and print the documentation contained on the media for use within your enterprise provided you reproduce the copyright notice all warning statements and other required statements on each copy or partial copy e Transfer the original unaltered copy of the documentation when you transfer the related IBM product which may be either machines you own or programs if the program s license terms permit a transfer You must at the same time destroy all other copies of the documentation You are responsible for payment of any taxes including property taxes resulting from this authorization THERE ARE NO WARRANTIES EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow the exclusion of implied warranties so the above exc
44. or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord The ESD ground clip can be attached to any frame ground ground braid green wire ground or the round ground prong on the AC power plug Coax or connector outside shells can also be used Handling removed cards Logic cards removed from a product must be placed in ESD protective containers No other object should be allowed inside the ESD container with the logic card Attach all tags or reports that must accompany the card to the outside of the ESD container Removal and replacement procedures This section includes removal and replacement procedures specific to the 4610 fiscal printer e Fiscal interface assembly e Top cover e Fiscal processor card Fiscal interface card e Memory card e CompactFlash card assembly e CompactFlash card Copyright IBM Corp 2002 2003 Removal and Replacement Procedures GY27 0366 April 3 2003 Fiscal interface assembly 1 Power OFF the printer by either powering off the terminal or unplugging the external power source from the electrical outlet 2 Remove the fiscal printer seal that covers the fiscal screw 3 Remove the fiscal screw Fiscal Screw CompactFlash Card Security Lock CompactFlash Interface Assembly Screw Figure 2 Removing the Fiscal Screw from Rear Panel 4 Remove the CompactFlash card by pressing the card ejec
45. pport or diagnostic diskettes See Printer Repair in the BM Store Systems Hardware Service Manual for Point of Sale Input Outtput Devices for printer test procedures Fiscal printer messages Use Table 4 on page 26 to determine the cause of a diagnostic or service diskette message Copyright IBM Corp 2002 2003 25 GY27 0366 April 3 2003 Table 4 Diagnostic or Service Diskette Fiscal Printer Messages Printer Message Cause or Repair Action 6338 63B8 1 The fiscal processor card is failing 2 Cable 7 is failing Replace the cable T0051 Return Code xxx xxx the three digit Printer Message Refer to the Programming guide for your printer model your country s specific return codes See http www ibm com solutions retail store Select support then select publications T7151 The printer is not 1 The fiscal processor card is failing communicating with the 2 Cable 7 is failing Replace the cable terminal T7160 Fiscal unit failure The fiscal processor card is failing Fiscal System Utility 4694 Service Diskette 4693 Reference Support Diskette This utility is used to print the fiscal printer totals from the fiscal memory to set the printer in fiscal mode to set the number of displays and their addresses to set the time and date and to print a dump of the RAM and of the fiscal memory See Configuration Tests and Utilities in the BM 4693 4694 4695 Point of Sale
46. rd The interface card provides the POS terminal communication and power interface and power conversion functions e The fiscal memory card The fiscal memory card holds a nonvolatile memory module where long term printer transaction totals are permanently stored This fiscal memory card is imbedded in epoxy and sealed to the metal fiscal housing which provides security from tampering e The CompactFlash assembly The CompactFlash assembly contains the CompactFlash card which is where the printer s electronic journal is stored Attention Opening the fiscal enclosure may be performed only by government approved service personnel Also in some countries changing the CompactFlash card may only be performed by government approved service personnel Chapter 1 Printer Overview 3 GY27 0366 April 3 2003 4 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Chapter 2 SureMark printer service manual supplement This chapter supplements the BM 4610 SureMark Printers Hardware Service Manual GY27 0355 Electrostatic discharge Attention Electrostatic discharge ESD damage can occur when there is a difference in charge between the part the product and the service person No damage occurs if the service person and the part being installed are at the same charge level as the product ESD damage prevention Whenever a service action involves physical contact with logic cards modules back panel pins
47. s No When you send comments to IBM you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you Name Address Company or Organization Phone No Readers Comments We d Like to Hear from You Fold and Tape Please do not staple Fold and Tape BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 40 ARMONK NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE International Business Machines Corporation Design amp Information Development Dept CJMA Bldg 645 PO BOX 12195 Research Triangle Park NC 27709 9990 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES Fold and Tape Please do not staple Fold and Tape Cut or Fold Along Line Cut or Fold Along Line GY27 0366 April 3 2003 Printed in U S A
48. ssage Refer to the Programming guide for your printer model your country s specific return codes See http www ibm com solutions retail store Select support then select publications System Action Logged as B2 S090 Ennn E030 through E045 See the following event messages Chapter 3 Point of Sale terminal service manual supplement 19 GY27 0366 April 3 2003 Ennn messages These messages are event messages displayed in conjunction with message W332 E030 Explanation An error occurred in the fiscal unit at power up User Response Run the to determine the cause of the problem E032 Explanation A power line disturbance occurred during command processing User Response Run the to determine the cause of the problem E033 Explanation An error occurred while processing the fiscal command User Response Follow the User Response for the return code in message W332 Refer to the Programming guide for your printer model your country s specific return codes See http www ibm com solutions retail store Select support then select publications E034 Explanation An error occurred while writing to the fiscal memory User Response Follow the User Response for the return code in message W332 Refer to the Programming guide for your printer model your country s specific return codes See http www ibm com solutions retail store Select support then select publications E036 Explanation A hardware error occurred
49. ssages fiscal printer 26 messages Tnnn 17 messages Wnnn 19 model designations available 1 N notices safety information xi O operating system 4690 26 overview printer 1 P point of sale terminal service manual supplement 17 prevention ESD damage 5 printer messages fiscal 26 printer overview 1 63 procedures removal and replacement 5 W processor card fiscal 11 publications Wnnn messages 19 CD ROM book collection vi Web site vi publications related v R reference support diskette fiscal system utility 4694 service diskette 4693 26 related publications and diskettes v removal and replacement procedures 5 removed cards handling 5 removing replacing CompactFlash card assembly 12 fiscal interface assembly 6 fiscal interface card 14 fiscal memory card 15 fiscal processor card 11 removing and replacing the top cover 8 replacement procedures removal and 5 replacing the fiscal interface assembly removing and 6 replacing the top cover removing and 8 running the utility 26 S service diskette 4693 reference support diskette fiscal system utility 4694 26 service diskettes diagnostic and 25 service manual for input output devices supplement hardware 25 service manual supplement point of sale terminal 17 service manual supplement suremark printer 5 supplement hardware service manual for input output devices 25 supplement point of sale terminal service manual 17 supplement surem
50. t button with a pencil 5 Flip the printer upside down 6 Loosen the interface assembly screw on the bottom of the printer Note After the repair follow the local procedures to reseal if applicable the machine and return the machine to service Additional procedures or paper work may be required 6 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Removal and Replacement Procedures Bottom Cover Fiscal Interface Assembly e Top Cover aS Figure 3 Tilting and Lifting Assembly out of Printer 7 Gently tilt and lift the fiscal interface assembly out of the printer Chapter 2 SureMark printer service manual supplement 7 Removal and Replacement Procedures GY27 0366 April 3 2003 Top cover 1 Power OFF the printer by either powering off the terminal or unplugging the external power source from the electrical outlet 2 Perform the removal procedure for the fiscal interface assembly see page 6 3 Remove the two screws from the bottom of the printer Figure 4 Removing Two Screws from Base 4 SeejFigure 5 on page 9 Open the paper cover Place the top of the screwdriver handle between the side of the printer and the top cover Then close the top cover on the screwdriver one side at a time This frees the pivots on both sides Slide the paper cover forward and out 5 Open the ribbon cover using the lift tab From the right side push the ribbon cover towards the left side
51. u skal bruge ved tilslutning af kabler og udstyr Copyright IBM Corp 2002 2003 xi xii GY27 0366 April 3 2003 Gevaar Voordat u begint met het installeren van dit produkt dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information Read This First GA27 4004 In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur A m VAARA Ennen kuin aloitat t m n tuotteen asennuksen lue julkaisussa Turvaohjeet Luet m ensin GA27 4004 olevat turvaohjeet T ss kirjasessa on ohjeet siit miten s hk laitteet kaapeloidaan ja kytket n turvallisesti A m Danger Avant d installer le pr sent produit consultez le livret Informations pour la s curit Lisez moi abord GA27 4004 qui d crit les proc dures a respecter pour effectuer les op rations de c blage et brancher les quipements lectriques en toute s curit A r Vorsicht Bevor mit der Installation des Produktes begonnen wird die Sicherheitshinweise in Sicherheitsinformationen Bitte zuerst lesen IBM Form GA27 4004 Diese Ver ffentlichung beschreibt die Sicherheitsvorkehrungen fur das Verkabeln und Anschlie en elektrischer Ger te 4610 Kxx Fiscal Printer Service Supplement GY27 0366 April 3 2003 Vigy zat Miel tt megkezdi a berendez s zembe hely
52. x Fiscal Printer Service Supplement GY27 0366 April 3 2003 Part Number Index Part Asm Part Asm Number Index Page Number Index Page 01P9594 12 53 42H1053 10 49 01P9594 13 55 42H1056 15 2 57 01P9598 12 53 42H1056 5 1 39 01P9598 13 55 42H1057 9 47 02L0769 3 6 35 42H1058 10 49 08L1843 5 11 39 42H1059 5 39 13G2002 13 4 55 42H1060 11 51 13G2022 12 53 42H1062 8 45 13G2024 12 53 42H1063 14 1 56 1362030 15 7 57 42H1065 11 51 13G2035 15 6 57 42H1075 14 56 13G2036 15 57 42H1091 14 56 13G2037 15 57 42H1106 6 2 41 1622302 14 56 42H1107 6 1 41 17P6226 12 4 53 42H1108 6 7 41 30L6441 5 3 39 42H1109 6 6 41 30L6442 5 12 39 42H1110 6 5 41 30L6443 11 51 42H1111 15 3 57 30L6444 11 23 51 42H1111 7 6 43 30L6445 11 21 51 42H1112 7 5 43 30L6446 3 7 35 42H1113 7 7 43 35P0186 12 53 42H1114 6 10 41 35P0226 12 53 42H1115 4 3 37 38H7337 14 56 42H1116 4 6 37 38H7338 14 56 42H1117 9 10 47 38H7358 14 56 42H1118 9 11 47 38H7366 14 56 42H1119 9 47 38H7367 14 56 42H1120 10 11 49 38H7369 14 56 42H1121 8 10 45 38H7370 14 56 42H1122 5 3 39 38H7395 14 56 42H1125 1 6 31 38H7402 14 56 42H1128 5 9 39 38H7438 14 56 42H1129 5 8 39 38H7446 14 56 42H1131 1 3 31 38H7463 14 56 42H1132 1 2 31 38H7473 14 56 42H1133 4 2 37 38H7504 9 2 47 42H1134 9 47 38H7509 14 56 42H1135 2 2 33 3XH7433 14 56 42H1136 1 1 31 42H1028 14 56 42H1137 5 2 39 42H1033 14 56 42H1138 1 4 31 42H1043 14 56 42H1139 2 1 33 42H1044 6 3 41

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