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Honeywell EN2H-0221GE51 R0808 Heating System User Manual

1. 2 Completely plug the Power Cord into the AC Power Inlet at the back of the printer AWW 3 Plug the other end of the Power Cord into a grounded outlet as far as it will go Example of US Type Example of EU Type 2 5 2 PRINTER SETUP 2 4 Connecting the Printer with a USB Interface to Your Computer 1 Connect the smaller end of the USB cable to the USB Interface Connector at the back of the ii printer Connect the other end of the USB cable to a USB port of your computer l Supplemental Remarks If a USB cable other than the supplied one or other USB devices are used choose USB 2 0 compatible products Pay attention to the orientation of the connector when connecting the USB cable It is not guaranteed that the printer functions in combination with any other USB devices e g USB flash memory If a USB device is used together with the printer at the same time it may not be detected properly depending on the combination of a USB device and a computer in use In this case use of a USB hub between the USB device and the PC is recommended Choose a fully shielded USB cable that best fits your needs or environment 2 6 2 PRINTER SETUP 2 5 Connecting the Printer with a LAN Interface to Your Computer 1 Fit the supplied ferrite core close to the connector of the LAN cable See the photo on the right 2 Connect the ferrite core fitted end of LAN cable
2. D x Label Information Control Adjust Mechanical Dimensions Device Settings Basic Option Graphics About Utility eee Onentation Loples Tear OfF z C Portrait Enable Tear Utt O Landscape Time ae Aes Label Repositioning Delect the entered label 6 Click on the Print Test Page in the B SX600 HS11 QM R Properties dialog box to start a print test Model B S 600 H511 OM F Features Color Mo Paper available Double sided No FreeSize Staple Mo Speed Unknown Masimum resolution B00 dpi Printing Preferences Print Test Page 6 3 6 PRINTING FROM YOUR COMPUTER 6 2 Precautions when Using the Model with a LAN Interface An LPR queue name must be lp If LPR is selected for print protocol but a name other than lp is designated as a queue name printing cannot be performed To check a currently designated LPR queue name click Ports tab in the printer properties dialog box and select a corresponding LPR port After that click the Port Settings button The following dialog box appears If RAW is selected for print protocol no queue name needs to be designated 6 4 HVTCPPM IPAddress 192 168 1 10 Frotcol 1025 65535 E LFR Ip O BAW LPR hat one way communication from PC to printer Go to Printer driver s Property and open Device settings then Uncheck the Obtain printer information
3. General Sharing Ports Advanced Model B S23600 H511 OM F Features Color Mo Paper available Double sided No Free Size Staple Ho Speed Unknown Maxiniuim resolution B00 dpi Ping Preterences Pirie Page 5 Click on the Basic tab Choose the media to use from the Label Type pull down list Click on the Edit button B SX600 HS11 QM RPrinting Preferences F X Label Information Control Adjust Mechanical Dimensions Device Settings Graphics E About Utility Option 10660 Copies Onentatian T ear Ult zz Portrait V7 Enable Tear Ltt Landscape a Time Flip Select the entered label 7 PRINTER OPERATION 6 Click on the Measure Length button to perform a media calibration B 5X600 H311 QM K Edit of the label Label Type 106 60 Sensor Type Interruptive Center Comment Paper Feed Mode Easy Material Thermal Transfer Page Size Measured Label Length Width 106 00 mm Information can be acquired Check the measured label length iena z ceng 6356mm Information can not be acquired Page Border Shift Printable rea Enter E type name in this Dox hl Width 103 97 mn Height 60 02 mm 3 Print conditions l Measure Length I OK Speed Low Energy Low lt mi gt Hi Defaults Cancel Help 7 11 8 OPERATION PANEL This section describes the function
4. Store media rolls on the flat end Do not store them on the curved sides as this might flatten that side causing erratic media advance and poor print quality 3 Unacceptable Media and Ribbons Wrinkled folded or ripped media Media on which dust particles settle on Media or ribbon whose edge is wavy Curled media Damp media or ribbon Media or ribbon already used for printing Media whose surface is treated except for designated media Media whose thickness does not meet the specifications Perforated or punched media except for designated media Label from which adhesive squeezes out Partially darkened media Media or ribbons of which shelf life is expired When you purchase media and ribbons There are a wide variety of media or ribbons depending on what they are made of and how the front and back surfaces are treated Please use only TOSHIBA TEC approved or recommended media and ribbons in order to ensure the best print quality TOSHIBA TEC shall not be liable for any print failures or defects arising from the use of non approved media or ribbons Preprinted Media When preprinted media for instance media with a box already printed on it is used for printing the Print Head may be damaged by the ink used for preprinting Particularly if pigment based ink is used for preprinting the life of the Print Head will be considerably reduced Please contact your nearest authorised TOSHIBA TEC representa
5. 8 If the loaded media is inside wound draw it above the Media Roll Damper and underneath the Media Roll Guide 52 5 LOADING THE MEDIA Supplemental Remarks When using an inside wound media with the Peel off Unit do not use the Media Roll Damper Draw the media underneath the Media Roll Damper and the Media Roll Guide 9 Adjust the Media Guide to the width of the media Supplemental Remarks Make sure that the print side faces upward Fit the Media Guide to the media edges Failure to do this may cause a misalignment of print position or ribbon wrinkles 10 Set the Print Head Pressure Selection Lever in accordance with the width of the loaded media b m oa pressure EN Y I Media width Print head ao mm pressure the lever N 15 to 30 9 3 5 LOADING THE MEDIA 11 Select an appropriate media sensor in accordance with the type of the loaded media Place the sensor in a right position Transmissive Media e ai Transmissive Media Edge Sensor _ r a Reflective Media Sensor Centre Sensor Supplemental Remarks Refer to section 3 MEDIA AND RIBBON for further information regarding the combination of the media type and the sensor to be used 12 Draw the media frontward Adjust both sides of the leading edge of the media so that the media is centred above the scale Scale 13 Lower the Media Holder Plate Push up the Upper Unit
6. TOSHIBA TOSHIBA Barcode Printer B SX600 SERIES CE Compliance for EU only This product complies with the requirements of EMC and Low Voltage Directives including their amendments VORSICHT Maschinenl rminformations Verordnung 3 GPSGV der h chste Schalldruckpegel betr gt 70 dB A oder weniger gem ss EN ISO 7779 Centronics is a registered trademark of Centronics Data Computer Corp Microsoft is a registered trademark of Microsoft Corporation Windows is a trademark of Microsoft Corporation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable rotection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and sed in accordance with the instruction manual may cause harmful interference to radio communications Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense for USA only Changes or modifications not expressly approved by manufacturer for compliance could void the user s authority to operate the equipment This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme a la nor
7. Time Out 1 999999 Connect TODDS SNC 6 PRINTING FROM YOUR COMPUTER If LPR is selected for print protocol open the B SX600 HS11 QM R Printing Preferences dialog box click the Device Settings tab and remove the check from the Obtain printer information checkbox If printing is performed with LPR selected for print protocol and the Obtain printer information checkbox checked subsequent printing may fail B SX600 HS11 QM RPrinting Preferences Label Information Control Basic Option Graphics About Utility Adjust Mechanical Dimensions Device Settings Bi directional Settings LPR and RAW on a external print server support only the one way communication from PC to printer To print with such print server uncheck the Obtain printer information Pork time out EE 0000 a Get error message The printer with a LAN interface must be on the same network segment as the computer on which such utilities as Quick Setup and Printserver Version Up Tool for the model with a LAN interface run If the computer and the printer with a LAN interface are not on the same network segment a problem will occur For instance the configuration of the printer with a LAN interface cannot be set up from the Quick Setup or Printserver Version Up Tool utility Ensure that the printer with a LAN interface and the computer are connected on the same network segment before usin
8. MEDIA AND RIBBON e Check the printer driver settings Help on the Printing Preferences page in the Printer Driver Properties e The media size is specified correctly e The print area is specified correctly 1 5 2 Precaution when using the Peel off Unit Cut failed The media has not been cut e Remove jammed media from the way of the correctly Cutter Carriage 10 1 Removing Jammed Media from the Cutter Unit e Select and use an appropriate size of the media 3 MEDIA AND RIBBON e Check the printer driver settings Help on the Printing Preferences page in the Printer Driver Properties e The media size is specified correctly 1 4 2 Precautions when using the Cutter Unit e The cutting edge of the Cutter is not sharp 1 4 2 Precautions when using the Cutter Unit 12 10 Error messages Possible causes Page Info Error Page information command error Printing possibly failed or was Action Info Error Operation information command error Image Info Error Image information command error Unable to respond No response can be returned to your host computer Overheated thermal The thermal head is overheated head E Warning messages and solutions Warning messages Possible causes Bad thermal head There is a broken element in the thermal head Paper near end The printer nearly runs of the media 12 TROUBLESHOOTING suspended before it was completed Open the print dialog box
9. into the LAN Interface Connector at the back of the printer 3 Connect the other end of the LAN cable into a network device such as a hub Precautions Be sure to fit the supplied ferrite core to a LAN cable If a different ferrite core is fitted to the cable communications with the computer may become unstable Pay attention to the orientation of the connector when connecting the LAN cable Choose a LAN cable that best fits your needs or environment 2 3 MEDIA AND RIBBON 3 1 Supply Specifications Batch Tear off mode Media width Backing paper width Media thickness total Media pitch Label length Label width Label thickness Backing paper thickness Material of backing paper Media type Roll direction Max outside roll diameter Inner core diameter Ribbon width Ribbon roll direction Ribbon inner core diameter End of ribbon Outside roll diameter 15 mm to 120 mm 0 08 mm to 0 26 mm 12 mm to 1 000 mm el aese O Roll Inside 5 mm to 1 000 mm Roll Inside outside Fanfold Roll Inside outside Fanfold 200 mm 76 2 mm 30 to 120 mm A ribbon must be at least 10 mm wider than the loaded media Ink side faces outside O25 4 mm to 26 4 mm inimum of 200 mm long silver film is attached to the end of the ribbon 70 mm or less Ribbon length Approx 300 m or less 1 If the length of a label is long place the printer on a surface where an e
10. notch or black mark of the loaded media hereafter referred to as UP and Lo respectively the media length excluding a gap notch or black mark hereafter referred to as Lc and the media length including them hereafter referred to as FL Lc FL Feed direction Lo UP Lc FL Lo and UP of die cut label in Strict feed mode Perform a media calibration when using the printer for the first time or new media that has never been used in Strict feed mode A media feed error may occur when the size of the loaded media and the result of the media calibration do not match The printer advances the media based on the result of the media calibration This is not mandatory for the Easy feed mode but if a media feed error occurs perform a media calibration A media calibration is not mandatory the Easy feed mode but if a media feed error occurs perform a media calibration Note that when the printer is placed in Fixed Length feed mode a media calibration is not required 7 8 7 PRINTER OPERATION HM How to perform a media calibration Use the following steps to perform a media calibration from the printer driver Precautions Before performing a print test please refer to the Printer Driver Setup Guide and install the printer driver In addition the information of the media in use for a print test must be register in the printer driver and selected in advance Please refer to the Help for the Printer Driver
11. the media 2 to 13 mm Page start line gt Media feed direction 3 3 3 MEDIA AND RIBBON 3 4 Label with black marks Label with black marks refers to a label stock with black marks printed at the back of the backing paper for the position detection purpose as illustrated below When a label stock with black marks is loaded the Reflective Media Sensor is used 15 to 120 mm i 7 i Label pitch rt 10 to 1 000 mm Black mark on the reverse side Page start line Located under the media Media feed direction 3 4 3 MEDIA AND RIBBON 3 5 Guaranteed Print Area Printing must be performed within the shaded area as illustrated below lf a printed image is placed outside this area the loaded ribbon may be torn or the print quality may be degraded 1 Die cut label Label length Label width Media width A 2mmor over 1 5 mm if a label length is 100 mm or less 2 5 mm if a label length is more than 100 mm w Ww ll 2 Notched media Media width A 2mmor over B 1 5 mm if a notch pitch is 100 mm or less B 2 5mm if a notch pitch is more than 100 mm 3 5 3 MEDIA AND RIBBON 3 6 Storage of Media and Ribbons Store the media and ribbon in a cool dry place Avoid areas where they would be exposed to direct sunlight high temperature high humidity dust or gas Store the media in a plastic bag so as not to collect dust or dirt particles
12. 5 mm on both sides 13 FREQUENTLY ASKED QUESTIONS FAQ Q use the model with the Peel off Unit A label is completely separated from the backing paper and drops from the media outlet Am using the Peel off Unit in the wrong way A Ensure that the Peel checkbox is checked in the Options dialog box in the printer driver If printing is performed without checking the Peel off checkbox peeling will fail Please refer to Help for the Printer Driver for further information Q A ribbon is torn apart during printing What should I do A If printing is performed outside the guaranteed print area a ribbon may be torn apart Change a page layout to place entire printed image within the guaranteed print area or decrease the print tone to prevent the ribbon from being torn apart Refer to section 3 5 Guaranteed Print Area for further information In addition refer to Help for the Printer Driver for further information regarding the changing of the print tone Please note that the warranty is not applied to any problems caused by printing outside the guaranteed print area Q When the Peel off unit is used can I use the outlet of the Peel off unit to tear off backing paper A Do not use the outlet or the Strip Plate of the Peel off unit to tear off the backing paper or labels as this may deform the Strip plate and consequently cause the peeling failure Use scissors to cut the media at the point at least 150 mm a
13. Load the Media carefully first Then refer to section 5 2 How to Load the Paper for the Model with the Peel off Unit or section 5 3 How to Load Fanfold Paper Do not touch any moving parts To reduce the risk of fingers jewellery clothing etc being drawn into the moving parts be sure to load the media once the printer has stopped moving completely The Print Head becomes hot immediately after printing Allow it to cool before loading the media Care must be taken not to catch your fingers in the covers when opening or closing them NOTE For the specification of available media refer to Section 3 1 Supply Specifications 5 1 How to Load the Media 1 Open the Side Cover completely 2 Push up the Upper Unit Unlock Lever to unlock the Upper Unit Hold and lift the Upper Unit Handle until it is locked Upper Unit Unlock Lever Upper Unit 3 While squeezing the Unlock Levers of the aaa a Media Roll Holder slide the Media Roll Holder ar et ee ee i outside i Unlock Lever Media Roll Holder 5 LOADING THE MEDIA 4 Push down the Media Roll Holder outward Media Roll Holder 5 Load a media roll and raise the Media Roll Holder 6 While squeezing the Unlock Levers push the Media Roll Holder against the media 7 Ifthe loaded media is outside wound raise the Media Holder Plate Draw the media underneath the Media Roll Damper and the Media Roll Guide Media Roll Guide
14. conditions are not satisfied Enable is selected as default e To place the printer in Low Power Mode The printer goes into Low Power Mode once all of the following conditions from 1 to 5 are satisfied 1 Low Power Mode is enabled in the Menu The LCD shows either Ready Pause Number of printed labels or Take off the label Also the display does not change during the transition to the Low Power Mode Warning types shown on the LCD remain unchanged No keys on the Operation Panel are pressed during the Low Power Mode transition time No operations causing the printer to operate is exercised during the Low Power Mode transition time e To return the printer to normal mode The printer returns from Low Power Mode to normal mode once any of the following conditions from 1 to 4 are satisfied 1 The display has changed from Ready Pause Number of printed labels or Take off the label 2 Warning types shown on the LCD has increased or decreased during the Low Power Mode transition time Any of the keys on the Operation Panel has been pressed Any operations causing the printer to operate has been performed Low Power min A time period until the printer goes into Low Power Mode is specified When the Low Power Mode is enabled There is a choice of 4 options 1 minute 5 minutes 10 minutes and 30 minutes 5 minutes is selected as
15. default 8 10 11 12 8 OPERATION PANEL Beep Volume A volume of the buzzer that sounds in the event of an error or a warning is specified There is a choice of 4 options Off Min Mid and Max Intermediate is selected as default Beep Pattern A time period during which the buzzer sounds in the event of an error or a warning is specified There is a choice of 3 options 10 seconds 60 seconds and Cont 10 seconds is selected as default LCD Contrast The contrast of the LCD is specified It can be adjusted in 5 levels while the actual contrast is being checked The intermediate contrast level is selected as default Language A language in which messages are shown on the LCD is selected There is a choice of 2 options Japanese and English English is selected as default Counter Reset The print count displayed on the Operation Panel can be cleared by selecting Counter Reset and pressing the Enter key 8 OPERATION PANEL 8 5 How to Cancel a Print Job Use the following steps to stop an ongoing print job 1 Press the Pause key to place the printer in a pause state Pause appears on the Operation Panel 2 Open the printers folder For Windows XP open the Printers and gt control Pane Faxes folder from the Start menu If Set Program Access and Defaults Printers and Faxes ca
16. either after a lapse of a buzzer sounding time specified on the Power Ready Error Menu or by pressing any of the buttons on the Operation Panel 8 2 8 OPERATION PANEL 2 Display when Pause is shown If the Pause key is pressed while Pause is being shown the message will change to Ready e Pause The number of printed labels The printer status is shown Pause No 00000 As in the Ready state a warning message appears The Error LED flashes and the buzzer sounds in the same manner Power Ready Error Data e Pause Head unit lifted Pause Head unit lifted With the Upper Unit lifted the number of printed labels is not shown until the Upper Unit is lowered completely Power Ready Error Data e Pause Front cover open Pause With the Front Cover opened the Front cover open number of printed labels is not shown until the Front Cover is closed completely Power Ready Error Data 8 3 8 OPERATION PANEL e Pause Side cover open Pause With the Side Cover opened the total print count is not shown until the Side Side cover open Cover is closed completely Power Ready Error Data 3 Display when Printing is shown The printer status is shown Printing No 00000 As in the Ready state a warning message appears The Error LED flashes and the buzzer sounds in the same manner Power Ready Error Data 4
17. electromagnetic devices Near open flames or wet locations On an unstable desk or rack Precautions Ensure that an AC outlet is located near the installation location of the printer and that it allows for the easy plugging and unplugging of the Power Cord Do not place any obstacles around the AC outlet When the Peel off Unit is used the backing paper is ejected continuously from the lower section of the Peel off Unit Particularly when a label in use is long choose an installation location carefully in order to prevent it from sticking on a table or the ejected backing paper 2 4 2 PRINTER SETUP 2 3 Connecting the Power Cord This section describes how to connect the Power Cord and turn the printer on or off Precautions e Asa Power Cord is not supplied with the printer please purchase an approved on that meets the safety standard of each country Refer to Section 15 POWER CORD e Ensure that an AC outlet is located near the installation location of the printer and that it allows for the easy plugging and unplugging of the Power Cord Do not place any obstacles around the AC outlet e Make sure that the printer is connected to a clean source of AC power and that no other high voltage devices that may cause line noise interference are connected to the same mains Otherwise this may affect the operation of the printer 1 Make sure that the printer Power Switch is in the OFF O position OFF ON
18. leading edge of the loaded media past the Peel off Unit until it comes out of the printer After the media is fed backward into the printer during the tear off the leading edge of the media must keep held by the Media Holding Roller If the media loses contact with the Media Holding Roller a media feed error will occur Q Can I load perforated media in the model with the Peel off Unit A Do not load perforated media in the model with the Peel off Unit Otherwise the backing paper may break at the perforation due to the tension applied during peel off operation Also an unexpected failure may occur 13 4 13 FREQUENTLY ASKED QUESTIONS FAQ Q Are there any limitations on a print or feed speed in Strip mode A When the model with the Peel off Unit is used a print soeed needs to be reduced to 4 ips or less to ensure the steady peel off operation In the printer driver a feed speed is set to the same value as a print speed A print speed needs to be further reduced to 2 or 3 ips depending on the type or size of the media Check the peel off operation first then adjust a print speed if necessary Q Is there any difference in acceptable media and ribbons between the standard model and the model with the Peel off Unit A There is no difference between the standard model and the model with the Peel off Unit in the material of the acceptable media and ribbons However when performing peel off operation the size of th
19. list of the antivirus or firewall software Please refer to relevant manuals of the antivirus or firewall software for the exceptional list settings 12 TROUBLESHOOTING Possible causes Solutions Reference The printer is not on the same Check that the printer is on the same network segment as network segment as your your computer on which the Quick Setup or Printserver computer Version Up Tool utility runs 12 5 Solutions If an Error Message Appears on the Operation Panel E Error messages and remedial measures Error messages Possible causes Paper feed error A media jam has occurred Clear a media jam and load the media properly 10 REMOVING JAMMED MEDIA The loaded media has not Check the printer driver settings If any been fed properly wrong settings are found correct them Help on the Printing Preferences page in the Printer Driver Properties Check the following points e The media size is specified correctly e The print area is specified correctly End of Paper The printer has run out of Load new media the media gt 5 LOADING THE MEDIA The Side Cover is opened Close the Side Cover completely Head unit lifted The Upper Unit is lifted Push the Upper Unit downward by the Upper Unit Handle and lock it completely Paper info conflict The media calibration has Try the media calibration again failed 7 4 Media Calibration Check the following points eAn appropriate media sensor is
20. qe Perforation cutter please contact your nearest authorised TOSHIBA TEC representative for assistance When the perforated media is used do not cut 1 mm around the perforation as this may cause a paper jam in the Cutter Unit 1 PRODUCT OVERVIEW 1 5 Peel off Unit This section describes the model with the Peel off Unit 1 5 1 Part names Front Cover M Media Holding Roller i ogee I ji T a oe rie rome E rm el ee SS Ti NA Front Cover Unlock button W 3 T fe me a Sar Black Media Holding Roller 1 PRODUCT OVERVIEW 1 5 2 Precautions when using the Peel off Unit The following precautions must be taken when the Peel off Unit is used Reduce a print speed to 101 6 mm second 4 ips or less Do not use perforated media as this may cause a media feed error Some die cut labels may not be peeled properly depending on the die cut condition Please remove a label after peeling and media feed are stopped completely When the printer is not used in Strip mode draw the media and backing paper together over the Media Holding Roller until the leading edge of the media comes out of the media outlet The media should be sufficiently pulled out so that it is kept held by the Media Holding Roller even after the media is fed backward after a tear off Otherwise a media feed error may occur The Peel off Sensor may malfunction if it is subject to
21. the loaded media to a print start position A page alignment is performed under any of the following conditions when the printer is placed in either Easy or Strict feed mode If Fixed Length feed mode is selected please refer to Page Alignment when Fixed Length feed mode is selected described later E Page alignment is performed e When requested from the printer driver e After an error is cleared e After the Upper Unit is opened then closed e When the printer is turned on with Precise print mode selected e When printing is performed after the following settings are changed Media length Page offset Sensor type Result of the media calibration Lc FL Lo UP The operation of the page alignment function varies depending on the option Precise print mode and Paper saving mode selected from the TOF After Booting menu on the Operation Panel 7 5 7 PRINTER OPERATION m Page alignment when Precise print mode is selected In the page alignment when Precise print mode is selected first the loaded media is fed to find the first print start position that passes the sensor Next the media is fed until the print start position is aligned with the Print Head position Therefore compared to the Paper saving mode which will be described later the amount of media ejected is large However with Precise print mode selected feed accuracy will increase because the media i
22. the outlet WARNING This indicates that there is the risk of death or serious injury if the machines are improperly handled contrary to this indication D Any other than the Do not use voltages other than Do not plug in or unplug the power cord plug with wet hands as this may cause electric shock specified AC voltage the voltage AC specified on the Prohibited is prohibited rating plate as this may cause fire or electric shock If the machines share the same outlet with any other electrical appliances that consume large amounts of power the voltage will fluctuate widely each time these appliances operate Be sure to provide an exclusive outlet for the machine as this may cause fire or electric shock Do not insert or drop metal flammable or other foreign objects into the machines through the ventilation slits as this may cause fire or electric shock If the machines are dropped or Disconnect their cabinets damaged first turn the plug off the power switches and disconnect the power cord plugs from the outlet and then contact your authorised TOSHIBA TEC representative for assistance Continued use of the machine in that condition may cause fire or electric shock Do not place metal objects or water filled containers such as flower vases flower pots or mugs etc on top of the machines If metal objects or spilled liquid enter the machines this may cause fire or electric shock Do not scratc
23. 0 H511 0M R Printer Document View Help Document Mame Status 0 documentis in queue 9 TEST PRINT Print Head condition can be checked by performing a print test 9 1 How to Perform a Print Test 1 Load a media stock and a ribbon in the printer Press the Menu key The Menu appears on the LCD Select lt Test Print gt with the arrow keys Press the Enter key Select TTP with the arrow key gt Oo Ff amp wN Press the Enter key and a print test will be initiated Select DTP when thermal paper is used for a print test Print test pattern is printed on 10 pieces of media in a row Press the Cancel key to stop it 9 2 Print Test Pattern 10 REMOVING JAMMED MEDIA In the event of a media jam inside the printer use the following procedures to clear it i CAUTION Please be careful not to get your fingers caught in the covers while opening or closing them This may cause injuries 10 1 Removing Jammed Media from the Cutter Unit This section describes how to clear a Cut failed message 1 Turn the Power Switch off Open the Front Cover Side Cover and Upper Unit Slide the Cutter Carriage either rightward or leftward until it comes to the end Remove the jammed media from the Cutter Unit amp WN Reload the media properly Close the Upper Unit Front Cover and Side Cover Cutter Carriage 10 REMOVING JAMMED MEDIA 10 2 Removing Jammed Media from the Pe
24. 00 VAC to 240 VAC voltage Rating 50 60 Hz 48 to 62 Hz Power l 250 W or less under normal operation consumption 75 dB or less 5 to 40 C Print quality guaranteed at temperatures between 18 and 28 C 10 to 90 Print quality guaranteed at humidity between 40 and 60 20 to 70 C 5 to 90 Safety and EMC Standard CE TUV GS C Tick UL CUL FCC ICE CCC Environmental standard RoHS Directive compliant 1 There are limitations on a print speed depending on the media or ribbon type and an image to Media alignment Max effective print width Max print length Available media width ij U Operation Panel Host interface Operating system Depth Width Height Dimension Weight Noise Operating temperature range Relative humidity Storage temperature range Storage humidity range print 14 SPECIFICATIONS 14 2 Printer Model with a LAN Interface Specifications B SX600 HS12 HH12 HC12 QM R 600 dpi 23 6 dots mm Thermal transfer Direct thermal Model Resolutions dot density Printing method Print speed Max 150 mm second Media alignment Centre Max effective print width 104 mm Max print length 1 000 mm Available media width 15 to 120 mm LCD Graphic LCD 128 dots x 64 dots Operation Panel Power green Ready green Error red Data green Print protocol LPR PORT9100 unidirectional PORT9100 bi directional LPR queue name HTTP Windows 2000 Wi
25. Delete all suspended print data Hold down the Cancel key on the Operation Panel until the Data LED goes out After that press the Pause key Ensure that Ready appears on the Operation Panel Perform printing again Help on the Printing Preferences page in the Printer Driver Properties Reboot both your computer and the printer If no status is required to be obtained from the printer uncheck the Obtain printer information checkbox on the Device Settings tab in the printer driver In addition if no error messages are required to be displayed on your computer uncheck the Get error message checkbox on the Device Settings tab in the printer driver Wait for a while The printer restarts printing automatically as soon as the thermal head is cooled down Solutions It is recommended to replace the thermal head Get ready to replenish the media Checking head unit The thermal head is being checked 12 11 Wait for a while 13 FREQUENTLY ASKED QUESTIONS FAQ Q I cancelled printing from the Operation Panel Since then an image has not been printed as desired on the first page started printing by mistake So pressed the Cancel key on the Operation Panel to cancel the ongoing print job before it was completed After that retried the print job but the image was not printed as desired on the first page A The previous print data was possibly printed ou
26. Display when Take off the label is shown only for the model with the Peel off Unit The printer status is shown Take off the label The message changes after the No 00000 peeled label is removed As in the Read state a warning Power Ready Error Data Message appears The Error LED flashes and the buzzer sounds in the same manner 8 4 5 Error messages in the event of End of paper End of paper Set new paper Power Ready Error Data 6 Display in Low Power Mode Ready No 00000 Power Ready Error Data 8 5 8 OPERATION PANEL An error message appears Please refer to a section related to error messages for further information Remedial action is shown As in the Ready state a warning Message appears In the event of an error the buzzer sounds and the Error LED illuminates The buzzer stops sounding either after a lapse of a buzzer sounding time specified in the Menu or by pressing any of the buttons on the Operation Panel While the printer is in Lower Power mode the backlight of the LCD goes out The buzzer stops sounding 8 OPERATION PANEL 8 3 Printer Operation using the Operation Panel The printer can be operated from the Operation Panel Switching the printer between Press the Pause key pause mode and ready mode Feeding a single page or label Press the Feed key The media is fed continuously whil
27. ENANCE 5 Wipe the Transmissive Media Centre Sensor with a soft dry cloth to remove dirt or paper particles Transmissive Media Centre Sensor 11 2 Cleaning the Platen 1 Turn off the power and unplug the printer 2 Open the Front Cover Side Cover and Upper Unit 3 Wipe the rubber part of the Platen with a soft dry cloth to remove dirt or paper particles Precautions Do not scratch the Platen using any sharp objects as this may cause a print failure or printer trouble 11 DAILY MAINTENANCE 11 3 Cleaning the Ribbon Separation Plate 1 Turn off the power and unplug the printer 2 Open the Front Cover Side Cover and Upper Unit 3 Wipe the bottom of the Ribbon Separation Plate the corner that changes the winding direction of the ribbon with a soft dry cloth Residues of the ribbon attached here can ribbon wrinkles Bottom of Ribbon Separation Plate 11 4 Cleaning the Ribbon Guide Bar 1 Turn off the power and unplug the printer 2 Open the Front Cover Side Cover and Upper Unit 3 Wipe the Ribbon Guide Bar black roller and the Ribbon Tensioner metal rod with a soft dry cloth to remove dirt Residues of the ribbon attached here can ribbon wrinkles Ribbon Tensioner metal rod R 11 DAILY MAINTENANCE 11 5 Cleaning the Print Head 1 Turn off the power and unplug the printer Allow the print head to cool for at least 1 hour 2 Open the Front Cover Side Cover and Upper Unit 3 E
28. Printserver Version Up Tool utilities Possible causes Solutions Reference The LAN cable is not e Connect a LAN cable into the printer completely connected to the printer properly 2 5 Connecting the Printer to Your Computer e Check that the LAN cable is also connected into a network device i e a hub properly The network settings on the Please refer to the MPS1 contained in the supplied print server are not made CD ROM for further information regarding the network properly settings on the print server The IP address assigned to the e Check that the IP address assigned to the print server is print server conflict with correct another network device e f this problem recurs please contact a network administrator The IP address assigned to the Check that the IP address assigned to the print server is print server is not used for used for access access When DHCP BOOTP is used Please contact a network administrator the DHCP or BOOTP server settings are not correct Antivirus or firewall software Exit from the firewall software installed on your computer installed on your computer Run the Quick Setup or Printserver Version Up Tool utility interrupts communications If this remedial measure allows the printer to be detected the antivirus or firewall software installed on your computer may interrupt communications In this case enter the Quick Setup or Printserver Version Up Tool utility in the exceptional
29. Unlock Lever and close the Upper Unit 5 4 5 LOADING THE MEDIA 5 2 How to Load the Media for the Model with the Peel off Unit Please read section 5 1 How to Load the Media first If the label in use is too long place the printer where a printed label is not stuck to the printer or the table 1 Press the Front Cover Unlock button and open the Front Cover Unlock Buton Front Cover ES Wa Ai i l i s a pa P is 2 Refer to Section 5 1 How to Load the Media and load the media Place the leading edge of the label 5 10 mm behind the leading edge of the strip plate Supplemental Remarks Be sure to place the leading edge of a label within this range Failure to do this may cause a feed error Leading edge of label ye 5 5 5 LOADING THE MEDIA When performing a media calibration from your host computer pull out the media through the Media Outlet not through the Peel off Unit If a calibration is performed with the media set through the Peel off Unit multiple labels will be peeled at the same time and stick on the printer After the completion of the calibration ensure that the distance between the media outlet and the leading edge of the media is 15 cm or over If it is less than 15 cm repeat the calibration until the distance becomes 15 cm or over Use this procedure particularly if the media length is short 15 cm or over Precautions When performing the media calibration from your host c
30. aattncsads 3 1 32 DiecutLape l aa E A 3 2 Ar NOCed Medana r R 3 3 SA Laperwith Black MaK S iena N 3 4 35 Guaranteed Print Ale a vure Eea ER OAA AE EEEN 3 5 3 6 Storage of Media and RIDDON cccccccccscccesceceeeceeeeeececeueeeeeeseueeseeesaueesueeseuessueeseeeseass 3 6 3 7 Unacceptable Media and RIDDONS ivvaseisedetinaseeverticedvasdin eds Geinebed salean otaswsab vixasdavacyiaesweeuaeen 3 6 LOADING THE RIBBON sicsisessteccssteanccactaswasrevacdeeenttensiaduseddedcwastusieasexaanudeuianauadieaassavteandauiennits 4 1 EO A DING THE MEDIA riria 5 1 S FOWE koad iNe Media riiim a a a a A 5 1 5 2 How to Load the Media for the Model with the Peel off Unit ce ecec sees eeeeeeeeees 5 5 5 9 HOwto Eoad Fanfold Papei siecscgecsid cise strvcteeecsteed casadanitedecatdiupanntsuantecvaieeenpeeederaUedaeaaeeiees 5 11 10 11 12 13 PRINTING FROM YOUR COMPUTER ccccceccceseeeeeeeeeneeceeeeaeeeeeeseeaeeseeseaseseaaesanessaeesaneess 6 1 Ol AP Ht TeSUiIrOmy Printer DVEF ccc cece at vere ee ite a aa ade ont celeed aetae ieee ded 6 1 6 2 Precautions when Using the Model with a LAN Interface cceccccccsececeeeeeeeeeeeeeees 6 4 PRINTER OPERA TION a ccrois aa a a aa aa A ie 7 1 1 Meda Feed OCG enmener a a E a E cites 1 1 Le Tearoom crien a NAT ET aA 7 4 To PAGS ALIGNMENT nateni a a a A nei td a aa 7 5 TA Media CalibralloM sssrini T E T A ia 7 8 OPERATION PANE L siepe 8 1 Oe OPE OEE e A O 8 1 8 2 Me
31. again 7 4 Media Calibration Fixed Length feed mode is Select Easy or Strict feed mode in the printer driver to selected perform printing in accordance with gaps black marks or notches 7 1 Media Feed Mode 12 TROUBLESHOOTING E Print data is printed outside a page or label Something is wrong with a print position or printed image or text Possible causes Solutions Reference The media is not loaded Make an adjustment to eliminate clearance between the properly Media Guide and the loaded media 5 LOADING THE MEDIA The printer driver is not If a printer selected on an application does not match the selected correctly printer choose the correct one e For general application software choose Print from the File menu The print dialog box appears Check a currently selected printer The printer driver settings are Check the printer driver settings If any wrong settings not correct are found correct them Help on the Printing Preferences page in the Printer Driver Properties Check the following points e The media size is specified correctly e The print area is specified correctly The media calibration is not If Easy or Strict feed mode is selected in the printer driver performed properly perform the media calibration again 7 4 Media Calibration A specified cable is not used Use a specified cable Print data still remains in your Open the print dialog box Delete all print
32. ance can be cleared 3 Test print menu A print test pattern is printed out TTP must be selected when using thermal transfer paper to perform a print test On the other hand DTP must be selected when using thermal paper to perform a print test TTP is selected as default 4 Reprint Error Page menu In the case that an error occurs while printing whether to reprint an erroneous or not is specified 1 If Yes is selected for Reprint Error Page in the Menu of the printer printing will be restarted from the erroneous page 2 If No is selected printing will be restarted from the page subsequent to the erroneous page Yes is selected in the as default Depending on print data or format an erroneous page may look like it has been printed completely Select No if any duplications are not allowed 5 TOF After Booting Whether a higher priority should be given to print position accuracy or media saving in the page alignment is specified Please refer to section 7 3 Page Alignment for detail Precise print mode is selected as default 8 9 6 l 8 OPERATION PANEL Low Power Mode Whether to enable or disable Low Power Mode is specified If Enable is selected the printer will go into Low Power Mode once all of the following conditions are satisfied On the other hand if Disable is selected the printer will not go into Low Power Mode because the following
33. ase contact your supplier where you purchased this product TOSHIBA TEC CORPORATION E 5013305
34. bon Shaft Take up side evenly e The ribbon is wider than the loaded media The printer is not installed in an Check the temperatures and humidity in the installation appropriate operating location of the printer environment 2 2 Installation Location The media is not loaded Adjust the Media Guide position so that they fit the media properly e f there is clearance between the Media Guide and the media the media cannot be fed straight As a result white streaks appear on printouts The Print Head pressure is too Increase the Print Head pressure low Step 10 in Section 5 1 How to Load the Media E Printouts have streaky smudges or fine lines Possible causes Solutions Reference The Print Head is not clean Clean the Print Head 11 5 Clearing the Print Head The Ribbon Separation Plate is Clean the Ribbon Separation Plate dirty 11 3 Cleaning the Ribbon Separation Plate 12 TROUBLESHOOTING E The print position gradually misaligns Possible causes Solutions Reference The label pitch or black mark Unless the label pitch or black pitch is accurate the print pitch of the media is not position will become misaligned accurate Do not use such media 3 MEDIA AND RIBBON The Platen is dirty Clean the Platen 11 2 Cleaning the Platen The media calibration is not If Easy or Strict feed mode is selected in the media settings performed properly in the printer driver perform a calibration
35. bon Tensioner of the Upper Unit 6 Liftthe Media Holder Plate Remove the Print Head Protective Sheet Print Head Protective Sheet s Media Holder Plate 7 Push up the Upper Unit Unlock Lever to unlock the Upper Unit oe 2 PRINTER SETUP 8 Take your finger off the Upper Unit Unlock Lever Hold the Upper Unit Handle and push the Upper Unit downward until it is locked Ensure that the Upper Unit is locked completely 9 Close both the Front and the Side Covers 2 3 2 PRINTER SETUP 2 2 Installation Location Install the printer in a place where ample space is reserved for operation Also place the printer on a well ventilated flat level table or a rack specifically designed for the printer Make sure that the 4 feet of the printer make full contact with the surface of the desk or rack Ensure that there is sufficient soace around the printer as illustrated below O ii 5 C 90 29 C 90 28 C 60 80 60 40 40 C 39 20 20 30 40 C C ian ZA Recommended operating operating range range g Front 15 cm or over Avoid locations that have the following adverse conditions Failure to do this may cause injuries or printer failure Direct sunlight High temperatures and humidity or low temperatures and humidity Rapid temperature changes Right 30 cm or over AN CAUTION _ Direct cold air Excessive vibration Dust Gas Near magnetic or
36. direct lighting of a three band fluorescent lamp If this happens decrease the illumination intensity of the fluorescent lamp or relocate the printer Do not use the edge of the Peel off Plate to tear off the media as this may cause injuries or a printer failure When the printer is used in Strip mode enable Peel in the printer driver For details please refer to the Help for the Printer Driver Supplemental Remarks The Rubber Roller in the Peel off Unit is a consumable It wears out from an extended period of use which causes an improper peel off operation As a guide it should be replaced when the printer running distance reaches 20 km When replacing the Rubber Roller please contact your nearest authorised TOSHIBA TEC representative for assistance 2 PRINTER SETUP 2 1 Removing the Protective Materials Please be careful not to get your fingers caught in the covers while opening CAUTION or closing them This may cause injuries Precautions e Do not plug in the Power Cord until the printer is set up completely 1 Hold the Side Cover Grip and open the Side Cover completely Side Cover Grip 2 Push up the Upper Unit Unlock Lever underneath the Upper Unit Handle to unlock the Upper Unit 3 Hold and lift the Upper Unit Handle until it is locked Upper Unit Handle 2 PRINTER SETUP z tea i 4 Remove the black plastic band that is Ribbon Tensioner used to fasten the Rib
37. e available media is different Standard model Model with Peel off Unit Max i a backing paper Dir width Min label length Min media width Fanfold paper Aiawad Media may be torn off Perforation from perforation Min label thickness Max thickness of l 0 1 mm backing paper Roll direction Inside outside Inside In addition to the above specifications be careful of the following points when using the model with the Peel off Unit The acceptable media length for the Peel off Unit is the same as that of the standard model However when using a long label prevent a peeled one from sticking to the table on which the printer is placed Do not use a media roll with seams Use a label stock with seamless backing paper Neither fabrics nor special labels are usable Also using non rectangular labels is not allowed 13 5 14 SPECIFICATIONS 14 1 Printer Model with a USB Interface Specifications B SX600 HS11 HH11 HC11 QM R 600 dpi 23 6 dots mm Thermal transfer Direct thermal Model Resolutions dot density Printing method Print speed Max 150 mm second Centre 104 mm 1 000 mm 15 to 120 mm Graphic LCD 128 dots x 64 dots LED Power green Ready green Error red Data green Key Pause Feed Menu A V lt P Enter Cancel USB 2 0 High Speed Windows 2000 Windows XP Windows Server 2003 Windows Vista 455 mm 300 mm 353 5 mm including the rubber feet 20 6 kg npu 1
38. e metal plate of the Ribbon Shaft Supply side 4 2 5 4 LOADING THE RIBBON In the same way described in Step 3 move the Ribbon Stopper of the Ribbon Shaft Take up side in accordance with the width of the Ribbon Core Fit a Ribbon Core onto the Ribbon Shaft Take up side Supplemental Remarks The Ribbon Core can be placed on the Ribbon Shaft Take up side more easily by gently holding and squeezing the centre of the metal plate of the Ribbon Shaft Take up side atl s T Te Mr ia es i F Pi F ary Gently squeeze the metal plate Unroll and draw the ribbon under the Upper _ wN Unit and affix the leading edge of the ribbon i self adhesive to the Ribbon Core Turn the knob of the Ribbon Shaft Take up side several times to take up the ribbon Precautions IBe careful not to twist or wrinkle the ribbon while taking up the ribbon onto the Ribbon Core 4 3 4 LOADING THE RIBBON 8 Push up the Upper Unit Unlock Lever to unlock the Upper Unit Hold the Upper Unit Handle and push the Upper Unit downward until it is locked Precautions Whenever the Upper Unit is lifted in the event of an error turn the knob of the Ribbon Shaft Take up side several times to take up the ribbon before closing the Upper Unit 4 4 5 LOADING THE MEDIA This section describes how to load the media Before using the Peel off Unit or fanfold paper please read Section 5 1 How to
39. e is adjusted to the media width 5 LOADING THE MEDIA Jammed media does not remain inside the printer 10 REMOVING JAMMED MEDIA The media is not curled 3 7 Unacceptable Media and Ribbons The media is Toshiba TEC approved or recommended 3 7 Unacceptable Media and Ribbons 12 TROUBLESHOOTING E A blank page label is ejected Possible causes Solutions Reference The print tone is too low Check the print tone If it is too low increase it Help on the Printing Preferences page in the Printer Driver Properties The print surface of the loaded Load the media correctly Meal ees oul gt 5 LOADING THE MEDIA The ink side of the loaded Load the ribbon correctly eis 4 LOADING THE RIBBON Thermal transfer media Check if the thermal transfer media is loaded with normal media is loaded THERMAL PAPER selected without loading a ribbon 5 LOADING THE MEDIA The ribbon is not loaded Check that the ribbon is loaded when the thermal transfer properly printing is performed 4 LOADING THE RIBBON E The loaded ribbon is torn or ejected with the media Possible causes Solutions Reference The loaded ribbon is not Check that the loaded ribbon is Toshiba TEC approved or Toshiba TEC approved or recommended recommended gt 3 MEDIA AND RIBBON The print tone is too high Check the print tone If it is too high decrease it Help on the Printing Preferences page in the Pri
40. e machine It may fall on you and could cause injury e Care must be taken not to injure yourself with the printer paper cutter e Unplug the machine when it is not used for a long period of time e Place the machine on a stable and level surface Request Regarding Maintenance e Utilize our maintenance services After purchasing the machine contact your authorised TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned Otherwise dust will build up inside the machines and may cause a fire or a malfunction Cleaning is particularly effective before humid rainy seasons e Our preventive maintenance service performs the periodic checks and other work required to maintain the quality and performance of the machines preventing accidents beforehand For details please consult your authorised TOSHIBA TEC representative for assistance e Using insecticides and other chemicals Do not expose the machines to insecticides or other volatile solvents This will cause the cabinet or other parts to deteriorate or cause the paint to peel ii TABLE OF CONTENTS Page PRODUCT OVERVIEW rrarena E a R 1 1 LF AMNTOAUCIONM ae A yosessaseenanuensabelumaa neste oaiene 1 1 Ze NO CS S SOOS aa A a a A shesnencemaneaseamaetoae 1 2 did Pant NAMES and i UNCON Seea a tees eeaeiaseateeeaees 1 3 Fo FOUL VIEW anra nao anpsiauasins Sasaatamian AS 1 3 1 3 2 Rear View Model with a USB interface ccc cccccccccs
41. e the Feed key is being held down Stopping the buzzer sound Press any of the keys on the Operation Panel Clearing print data stored in Hold down the Cancel key until the Data LED goes out the printer After clearing print data make sure that the Data LED is off before initiating a print job Switching the message from Press the Cancel key Error to Pause on the LCD Enabling or disabling the Hold down the Menu key Menu key Displaying the Menu options Press the Menu key Enable the Menu button if disabled Then press it again gt See section 8 4 Menu Options Cutting the media Hold down the key Only for the model with the Cutter Unit 8 6 8 OPERATION PANEL 8 4 Menu Options If the Menu key is pressed while Ready or Pause is being shown the Menu will appear on the LCD A lt Menu gt Vv Ready No 00000 Information Clear Trip Meter Test Print Power Ready Error Data Power Ready Error Data SS oe Lt Lo Pause Feed oo o v Enter Cancel Enter Cancel m Menu Options Product information e g firmware version is displayed Clear Trip Meter A TRIP value running distance in the product information can be cleared Test Print A print test can be performed with the Operation Panel gt See Section 9 TEST PRINT Reprint Error Page If an error occurs while printing whether to print the erroneous page again or not can be
42. ecceeeeseeceeeeese cece eeceeesseeeseeetanes 1 4 1 3 3 Rear View Model with a LAN interface cccccccceccceecceeeeceeeeeeeeeeeeseeeseeesaeeeseeesaees 1 5 WoA gL 1 aeerpeerenet en mire ren RE re an OO CEST ee rR a CES oe 1 6 koo Operat PANG renean A nas vslnen ius tes and a 1 8 t4 Cuter I Cas ccenstcletat antes esr a dtu beams aaaaataeta web acy tie wha iter tea tavtanidad O 1 9 14 1 CUM POSITION serieen anai dak gadeaain band team ae a ENAN 1 9 1 4 2 Precautions when using the Cutter Unit 2 0 0 cc ceccceecceeeceeeeeeeeeeeeseeeseeeeeeeeseeees 1 10 Eo ca 0 1 Fh ONE rurnore ene PE E ee ere 1 11 Boos RE ar dN gt perenne en R re ne eR ee ee 1 11 1 5 2 Precautions when using the Peel off Unit ccc cecccceecceeeeeeeeee esse eeseeeeaeeeaeeeees 1 12 PRINTER SETUP Bpemer ne ere et ee ee en ee eee ee ee ee ee eee re nee 2 1 2 1 Removing the Protective Materials cccccccscccscccececeeeceeeceeeeuecauecagecesesaeesseeseeeeeeeaaes 2 1 22 MMSTANAOM IPO CANOD isoine a nox Gaeeeeeieoe dane 2 4 2 3 GCOMMECHING Me OWEI CON Gh pectic Sa fate Sta ce terete rele ew ela we eae eds dee te ee Rasen dacetend 2 5 2 4 Connecting the Printer with a USB interface to Your Compute l cccccseeeeeeeeees 2 6 2 5 Connecting the Printer with a LAN interface to Your COMputeTL ccceceeeeeeeeeeees 2 7 MEDIA AND RIBBON riiin A aia 3 1 Sel SUDDIY SDSCIICAUOMNS S iina ae r a E Qeeoatue
43. eet 12 1 1229 FOI FANS 2 nid aneaicavendan aster a a ra aN 12 4 12 4 Problems in the Network Model with a LAN Interface cccceccceeceseeeceeeeeeeeeeeeeees 12 8 12 5 Solutions if an Error Message Appears on the Operation Panel ccssceseeeeeeees 12 9 FREQUENTLY ASKED QUESTIONS FAQ cccctcccceeee eee eeeee eee eee sees eeeeeeeeaeeeeaaaaeeseaeneeeseaaeees 13 1 14 SPECIFICATIONS icai E 14 1 14 1 Printer Model with a USB Interface ec ccccccecceeeeceeeeseeeseeeeeeeeseeeceeeeseeeseeeeseeesaes 14 1 14 2 Printer Model with a LAN Interface cc cccccccceccceeeeeececeeese cece eeseuseseesseeseeesaeeeaes 14 2 VAS Cunter UMi eeren atte seraeda EEE E nen EE NE ARNE E O uate Eae Eana 14 4 t44 POCORN Unit csse sade sedea es Sedasiyen votet acai ede andee maaan dvehesnepnat oeade cam ieetgreseearese 14 4 TOPOWER CORD aioi ee ene nee are eer ee ees rere ce reer ces eeerne ers 15 1 This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures CAUTION This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC The contents of this manual may be changed without notification Please refer to your local Authorised Service representative with regard to any queries you may have in this manual 1 PRODUCT OVERVIEW 1 1 Introduction Thank y
44. el off Unit This section describes how to clear a Peeling failed message 1 Press the Front Cover Unlock button and open the Front Cover Front Cover Unlock button 2 Remove the jammed media from the Peel off Unit 3 Reload the media properly Close the Front Cover Please refer to section 5 2 How to Load the Media for the Model with the Peel off Unit for media loading procedure 10 2 11 DAILY MAINTENANCE Please clean the printer periodically in order to ensure the continued high performance of the printer Particularly if the Print Head Platen or Media Feed Section is dirty clear printing and proper media feeding are not ensured Use the following procedures to clean them Turn the Power Switch off and unplug the Power Cord of the printer from the wall outlet before cleaning the printer or replacing parts Failure to do this may cause an electric shock or injuries Do not pour water on the printer or wipe it with a damp cloth If water enters the printer this may cause a fire or electric shock The print head becomes hot immediately after printing Allow it to cool A N WARNING before performing any maintenance or you may get burned Do not open or close any covers other than specified in the manual Some of the parts inside the printer have high voltage and may cause an electric shock or injuries Do not use any cleaners using thinner benzene or flammable gas to clean the printer This may ca
45. ensor 12 TROUBLESHOOTING If a problem cannot be solved by taking the actions described in this chapter do not attempt to repair the printer Turn off and unplug the printer then contact an authorised TOSHIBA TEC service representative for assistance 12 1 Problems at Start up of the Printer E The Power Switch is turned on but the Power LED does not illuminate Possible causes Solutions Reference The Power Cord is not Turn the Power Switch off Plug the Power Cord into the AC connected into the wall outlet outlet completely 2 3 Connecting the Power Cord letely pom Then turn on the Power Switch again The Power Cord is noL Turn the Power Switch off Connect the Power Cord into the connected into the printer AC Power Inlet at the back of the printer gt 2 3 completely Connecting the Power Cord Then turn on the Power Switch again The AC outlet is not Plug a properly working electrical appliance into the AC outlet functioning correctly in question Check and see that nothing is wrong with the AC outlet The Power Switch is not Turn the Power Switch on indicates the power ON side turned on correctly 12 2 Problems while Printing E Printing does not start Possible causes Solutions Reference READY is not shown on the If PAUSE is shown on the Operation Panel printing Operation Panel cannot be performed Ensure that the Front Cover and Side Cover are closed Press the Pa
46. f the actual media and starts printing LJ 1 3 7 PRINTER OPERATION 2 In Easy feed mode a missing page or label is skipped over When a label stock is used printing can be performed even if a label is missing or even if there is a seam on the media However if 4 or more labels are missing in a row or if no labels are detected after the media is fed 300 mm or over a media feed error will occur 7 2 Tear off Tear off is a function that feeds a printed label outside the Front Cover to allow you to check a print result or to easily remove a label manually It is possible to select the enabling or disabling of the tear off function and specify a tear off time Please refer to the Help for the Printer Driver for further information regarding the tear off settings 1 Tear off time refers to a waiting time from the completion of printing until the tear off is performed Supplemental Remarks When using the model with the Cutter Unit and both Cut and No cutting action during printing are selected in the printer driver the tear off is always performed Whether to enable or disable the tear off cannot be selected When using the model with the Peel off Unit and Peel is selected in the printer driver the tear off is always performed Whether to enable or disable the tear off cannot be selected 7 4 7 PRINTER OPERATION 7 3 Page Alignment Page alignment is a function to advance
47. for further information 1 Load a ribbon and media in place for a print test Turn the Power Switch on Refer to sections 4 LOADING THE RIBBON and 5 LOADING THE MEDIA Precautions Do not load a ribbon when thermal paper is used 2 Open the printers folder E Control Panel Set Program Access and Defaults For Windows XP open the Printers and Faxes folder from the Start menu If Printers and Faxes cannot be found open the folder from the Control Panel For Windows 2000 click the Start button Move the cursor to Settings and select Printers P Log Ort fo Turn OFF Computer 3 Right click on an icon of the currently selected printer Choose and click on the Properties The printer properties dialog box appears gt Printers and Faxes Sle Fie Edit View Favorites Tools Help a Bach gt a pe Search Wey Folders Hee Address Printers and Faxes ha Go Al Name B 5x600 H51 1 QM R Printer Tasks R 4dd a printer i See what s printing Select printing Pause Printing preferences l E Fause printing E Share this printer mj Rename this printer Create Shortcut 3 Delete this printer Delete Rename Open Printing Preferences Sharing Use Printer Offline Set printer properties 1 9 7 PRINTER OPERATION 4 Click on the Printing References button The B SX600 HS11 QM R Printing Preferences dialog box appears 8 SX600 HS11 QM R Properties
48. g these utilities 6 5 7 PRINTER OPERATION 7 1 Media Feed Mode The following 3 media feed modes are available in the printer e Fixed Length feed mode Printing is performed while gaps black marks or notches are being ignored When using a media stock with no gaps black marks or notches the printer must be placed in Fixed Length feed mode e Strict feed mode Printing is performed while gaps or black marks of the media are being detected Strict feed mode should be selected when using a media stock with gaps black marks or notches and it is required to check a missing label media length or sensor level strictly e Easy feed mode Printing is performed while gaps or black marks of the media are being detected Easy feed mode should be selected when using a media stock with gaps black marks or notches and it is required to continue printing even if the actual media size is slightly different from the media size entered in the printer driver or even if a label is missing E Fixed Length feed mode In Fixed Length feed mode the actual size of the media loaded in the printer is ignored Instead the media is fed in accordance with the media pitch specified in the printer driver Printing can be performed on media stocks with no gaps black marks or notches because they are not used at all to identify the start or the end of a page 7 PRINTER OPERATION E Strict feed mode In Strict feed mode printing is perfo
49. h Move the cursor to Settings and select Printers J Pun Control Panel For Windows 2000 click on the Start button P Log OFF g Turn OFF Computer 6 PRINTING FROM YOUR COMPUTER 3 Right click an icon of the currently selected printer Choose and click on the Properties The B SX600 HS11 QM R Properties dialog box appears Printers and Faxes Sele File Edit view Favorites Tools Help ae Back gt a pe Search m Folders E Name Printer Tasks YB 5 600 H51 1 QM F Add a printer E See what s printing Open Printing Preferences select printing Pause Printing preferences Pause printing Sharing Use Printer Offline ga Share this printer mij Rename this printer Create Shorkcut Delete this printer Delete Set printer properties 4 Click on the Printing References button The B SX600 HS11 QM R Printing Preferences dialog box appears Model B 523600 H511 QM F Features Color No Paper available Double sided Ho Freesize Staple Mio Speed Unknown Maxinun resolution 600 dpi Printing Preferences Print Test Page Apply 6 PRINTING FROM YOUR COMPUTER 5 Click on the Basic tab Choose the media to use from the Label Type pull down list m B SX600 HS11 QM R Printing Preferences
50. h damage or modify the power cords Also do not place heavy objects on pull on or excessively bend the cords as this may cause fire or electrical shock Continued use of the machines in an abnormal condition such as when the machines are producing smoke or strange smells may cause fire or electric shock In these cases immediately turn off the power switches and disconnect the power cord plugs from the outlet Then contact your authorised TOSHIBA TEC representative for assistance Safety Summary If foreign objects metal fragments water liquids enter the machines first turn off the power switches and disconnect the power cord plugs from the outlet and then contact your authorised TOSHIBA TEC geal representative for assistance fee S Continued use of the machine in that condition may cause fire or electric shock Ensure that the equipment is Q Do not remove covers repair or When unplugging the power cords be sure to hold and pull on the plug portion Pulling on the cord portion may cut or expose the internal wires and cause fire or electric shock Disconnect Connect a properly grounded Extension No modify the machine by yourself grounding wire cables should also be grounded aaa You may be injured by high Fire or electric shock could voltage very hot parts or sharp occur on improperly grounded i edges inside the machine equipment CAUTION This indicates that the
51. identify a page Therefore a use of the media without them is not allowed in Easy feed mode This is not mandatory for the Easy feed mode but if a media feed error occurs perform a media calibration Please refer to section 7 4 Media Calibration for further information regarding how to perform a media calibration Unlike Strict feed mode in Easy feed mode a print start position is at the trailing edge of a gap between labels 1 or a black mark Please take margins into account when entering the media properties in the printer driver 1 1 2 7 PRINTER OPERATION The figures below illustrate convenient features in Easy feed mode 1 In Easy feed mode printing is performed in accordance with the media length sent from your host computer rather than the size of the actually loaded media For instance the following size of the media is loaded in the printer If the media length sent from your host computer is shorter than that of the actually loaded media printing will start from the leading edge of the label or page and end before the trailing edge Then printing will restart from the leading edge of the subsequent label or page On the other hand if the media length sent from your host computer is longer than that of the actually loaded media printing will start from the leading edge of the label or page and end when the programmed media length is covered Then the printer detects the subsequent leading edge o
52. ing etc being drawn into the moving parts be sure to load the ribbon once the printer has stopped moving completely The print head becomes hot immediately after printing Allow it to cool before loading the ribbon To avoid injury be careful not to trap your fingers while opening or closing the cover CAUTION Be careful not to touch the Print Head Element while loading the ribbon Failure to do this may cause missing dots by static electricity or other print quality problems Precaution Do not load a ribbon when using direct thermal media Ribbon Shaft Supply side 1 Open the Side Cover completely a 7 z 2 Push up the Upper Unit Unlock Lever to unlock the Upper Unit Hold and lift the Upper Unit Handle until it is locked Ribbon Shaft Take up side Upper Unit Unlock Lever 4 LOADING THE RIBBON 3 Hold down the Release button and move the Ribbon Stopper along the Ribbon Shaft Supply side to the width of the ribbon in Ribbon Shaft Supply side Ribbon Stopper use with reference to the Scale on the ribbon shaft Release button 4 Fit a new ribbon onto the Ribbon Shaft Supply side Load the ribbon so that it unrolls from the back side Supplemental Remarks Gently squeeze metal plate The ribbon can be placed on the Ribbon j e Aa A J a Shaft Supply side more easily by gently Metal pa yee A y Supply side ey ii C j holding and squeezing the centre of th
53. ise print mode Page alignment The media is fed until the print start position right behind the print start position is detected The media is Print Head is aligned to the EA fed until this position is aligned with the Print Print Head Position Head position EE T i After page alignment After a page alignment is initiated the first Feed direction Page alignment in Strict feed mode If the tear off is to be performed the media will be further fed up to a tear off position from the page pa position Tear off _Tear off position aL Print Head After page alignment Tear off after page alignment Unlike Precise print mode a page alignment is not performed after the printer is started up l 1 7 PRINTER OPERATION E Page alignment when Fixed Length feed mode is selected If Fixed Length feed mode is selected the page alignment will be performed as described below e f the tear off is not enabled a page alignment will not be performed e f the tear off is enabled the media will be fed up to a tear off position If both tear off and cut operations are enabled the media is fed past a cut position from the Print Head Position then cut Please refer to Section 1 4 1 Cut position for further information regarding a cut position 7 4 Media Calibration Media calibration is a function to measure a sensor threshold value used to detect the upper and lower edges of a gap
54. ition varies depending on media feed mode selected Cut position e Strict feed mode hi In the Strict feed mode the cut position is at the centre of a gap a notch or a black mark Cut position Easy feed mode In the Easy feed mode the cut position is approximately 1 mm from the leading edge of the label positioned behind the cutter tm i m Feed direction Media pitch specified in Fixed length feed mode the printer driver In the Fixed Length feed mode the media is cut D cee ee at equal interval of media pitch specified in the l printer driver l l I I I l l Feed direction CUt position 1 9 1 PRODUCT OVERVIEW 1 4 2 Precautions when using the Cutter Unit The following precautions must be taken when the Cutter Unit is used The thickness of the media that can be cut is between 0 08 mm and 0 26 mm Do not cut any C media that falls outside this range as this may cause a Cut position printer failure x When using a label stock be sure to cut the gaps Cutting labels will cause the glue to stick to the cutter which may affect the cutter quality and shorten the Backing l paper cutter life Do not cut any materials other than paper e g fabrics and films as this may cause a printer failure a The cutter is a consumable The 2 cutting edge wears out from an FA o 5 extended period of use causing the z cutter to be blunt When replacing the oe ee z 5
55. jected label does not stick to the printer or floor 2 Feed fanfold paper from back of the printer 5 3 How to Load Fanfold Paper 3 Use a ribbon that is at least 10 mm wider than the media Supplemental Remarks In the case of peel off operation use of perforated labels is not allowed Feed fanfold paper through the Fanfold Paper Slot on the printer back 3 MEDIA AND RIBBON 3 2 Die cut label Die cut label refers to a label stock of which labels are die cut one by one and surroundings are removed as illustrated below When a die cut label stock is loaded either the Transmissive Media Edge Sensor or the Transmissive Media Centre Sensor is used to detect a print position The Transmissive Media Centre Sensor is located at the centre of the label feed path gt 1 3 Part Names and Functions Precautions The Transmissive Media Edge Sensor must be placed so that it does not come into contact with the media 15 to 120 mm T O O OMM 20 mm or less R2 mm or less Gap 25 mm 2 to 13 mm aaa Label pitch lt lt O TL Page start line Transmissive Media J Edge Sensor Ne Media feed direction 3 2 3 MEDIA AND RIBBON 3 3 Notched media Notched media is notched on the left at a regular interval When notched media is loaded the Transmissive Paper Edge Sensor is used Precautions The Transmissive Paper Edge Sensor must be placed so that it does not come into contact with 15 to 120 mm
56. jobs listed printer or computer after there Hold down the Cancel key on the Operation printing is Suspended during Panel until the Data LED goes out printing As soon as the Data LED goes out press the Pause key Ensure that Ready appears on the Operation Panel and start printing again 8 5 How to Cancel a Print Job 12 TROUBLESHOOTING 12 4 Problems in the Network Model with a LAN Interface E The setting screen of the print server cannot be opened from a web browser Possible causes Solutions Reference The LAN cable is not Connect the LAN cable into the printer completely connected to the printer properly The network settings on the Please refer to the MPS1 contained in the supplied print server are not made CD ROM for further information regarding the network properly settings on the print server The IP address assigned to the e Check that the IP address assigned to the print server is print server conflict with correct another network device e f this problem recurs please contact a network administrator The IP address assigned to the Check that the IP address assigned to the print server is print server is not used for used for access access When DHCP BOOTP is used Please contact a network administrator the DHCP or BOOTP server settings are not made correctly 2 5 Connecting the Printer to Your Computer E The printer cannot be detected from the Quick Setup or
57. lace 5 3 How to Load Fanfold Paper Please read section 5 1 How to Load the Media first Feed fanfold paper from back of the printer as shown below 6 PRINTING FROM YOUR COMPUTER This section explains general printing steps including how to perform a print test from the Windows Vista Windows XP Windows 2000 based printer driver Supplemental Remarks Steps may vary depending on the application software in use Please refer to a relevant manual of the application software in use for further information 6 1 Print Test from Printer Driver Precautions Before performing a print test please refer to the Printer Driver Setup Guide and install the printer driver In addition the properties of the media in use for a print test must be entered in the printer driver and selected in advance Please refer to the Help for the Printer Driver for further information 1 Load the ribbon and media in place for a print test Turn the Power Switch on Please refer to sections 4 LOADING THE RIBBON and 5 LOADING THE MEDIA for further information regarding how to load the ribbon and media Precautions Do not load a ribbon when thermal paper is used B Control Panel 2 Open the printers folder Set Program Access and Defaults For Windows XP open the Printers and Faxes folder from the Start menu If Printers and Faxes cannot be found open the folder from the amp Y Help and Support Searc
58. ld and lift the Upper Unit Handle until it is locked 3 Load the label stock and adjust the Media Guides 4 Align the width of the backing paper with the scale provided behind the Platen Adjust the Media Feed Guide to both sides of the backing paper 5 After loading the label for the peel off issue press the Feed key to feed the media 50 mm or over A label will be peeled 5 9 5 LOADING THE MEDIA How to Reload the Media when the Upper Unit is Lifted When the Upper Unit is lifted in the event of an error during printing in Strip mode reload the media using the following steps Printing can be restarted while minimizing waste of the media 1 Open the Front Cover Side Cover and Upper Unit 2 If printing is stopped due to an occurrence of an error remove the failed label from the backing paper 3 Turn the knob of the Ribbon Shaft Take up side to take up the ribbon of 100 mm or over 4 Reload the media Place the leading edge of the label 5 10 mm behind the leading edge of the strip plate Supplemental Remarks Be sure to place the leading edge of a label within this range Failure to do this may cause a feed error Leading edge of label Ba Leading edge of Strip Plate 5 LOADING THE MEDIA 5 Close the Upper Unit and the Side Cover 6 Take the slack out of the backing paper coming out of the Front Cover Close the Front Cover until both sides of the cover click into p
59. me NMB 003 du Canada N258 1P20 for CANADA only Copyright 2008 lt For EU Only gt by TOSHIBA TEC CORPORATION TOSHIBA TEC Europe Retail Information Systems S A All Rights Reserved Rue de la C lid e 33 BE 1080 Brussels 570 Ohito Izunokuni shi Shizuoka ken JAPAN Safety Summary Safety Summary Personal safety in handling or maintaining the equipment is extremely important Warnings and Cautions necessary for safe handling are included in this manual All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment Do not attempt to effect repairs or modifications to this equipment Ifa fault occurs that cannot be rectified using the procedures described in this manual turn off the power unplug the machine then contact your authorised TOSHIBA TEC representative for assistance Meanings of Each Symbol This symbol indicates warning items including cautions Specific warning contents are drawn inside the A symbol The symbol on the left indicates a general caution This symbol indicates prohibited actions prohibited items Specific prohibited contents are drawn inside or near the symbol The symbol on the left indicates no disassembling This symbol indicates actions which must be performed Specific instructions are drawn inside or near the symbol The symbol on the left indicates disconnect the power cord plug from
60. n Used to turn the printer on off Used to open the Front Cover 8 Operation Panel 4 Side Cover Grip Please refer to Section 8 OPERATION PANEL Used to open the Side Cover for further information 1 3 1 PRODUCT OVERVIEW 1 3 2 Rear View Model with a USB interface ai H E j 2 WF 5 iy 3 ii 4 1 USB Interface Connector 3 Expansion I O Interface Connector Used to connect the printer to a PC with a Used to interface with an external device USB cable 4 AC Power Inlet 2 Ventilation Slot 5 Fanfold Paper Slot Lets trapped heat pass out of the printer Allows fanfold paper to feed into the printer from the printer back 1 4 1 3 3 Rear View Model with a LAN interface 1 LAN Interface Connector Used to connect the printer to a PC with a LAN cable Ventilation Slot Lets trapped heat pass out of the printer 1 5 1 PRODUCT OVERVIEW Expansion I O Interface Connector Used to interface with an external device AC Power Inlet Fanfold Paper Slot Allows fanfold paper to feed into the printer from the printer back 1 3 4 Interior m Lower unit 1 PRODUCT OVERVIEW 1 Media End Sensor Media Holder Media Roll Damper Media Roll Guide au FP YS N Media Guide 6 7 8 9 Reflective Media Sensor Transmissive Media Edge Sensor Platen Transmissive Media Centre Sensor 10 Print Head 1 Do not touch the Print Head or around it just after printi
61. ndows XP Windows Server 2003 Windows Vista 455 mm 300 mm 353 5 mm including the rubber feet 21 0 kg Control protocol Operating system Depth Dimension Width Height Weight mpu 100 VAC to 240 VAC voltage Rating 50 60 Hz 48 to 62 Hz 250 W or less under normal operation consumption 75 dB or less 5 to 40 C Print quality guaranteed at temperatures between 18 and 28 C 10 to 90 Print quality guaranteed at humidity between 40 and 60 20 to 70 C 5 to 90 CE TUV GS C Tick UL CUL FCC ICE CCC RoHS Directive compliant Noise Operating temperature range Operating humidity range Storage temperature range Storage humidity range Safety and EMC Standard Environmental standard 1 There are limitations on a print speed depending on the media or ribbon type and an image to print 14 SPECIFICATIONS SNMP Simple Network Management Protocol tem yo Specifications e MIB II RFC 1213 anid ies e HostResource MIB RFC 1514 e hrDeviceStatus e hrPrinterStatus e hrPrinterDetectedErrorState Objects to describe a printer status E Mail transmission capability SMTP Simple Mail Transfer Protocol tem Specifications e SMTP authentication CRAM MD5 PLAIN LOGIN e POP Before SMTP APOP supported No of e mail addresses that 2 can be entered in the printer E mail transmission interval Choice of options 1 to 10 000 minutes E mail oriorit 3 options Notice Error Emergency P y E
62. ng You may get burned as the Print Head becomes very hot during printing 2 Do not touch any moving parts To reduce the risk of fingers jewellery clothing etc being drawn into the moving parts be sure to load the media once the printer has stopped moving completely 3 To avoid injury be careful not to trap your fingers while opening or closing the cover 1 6 A CAUTIONS A VORSICHT 7 Thermal head with high temperature Do not h touch HFI v FEAA othr FAH PLT KEL Heiker Thermo Druckkopt Nicht ber hren y ARNTLSR ATERA Abe 1 PRODUCT OVERVIEW m Upper Unit 2 3 4 5 1 Upper Unit Handle 5 Ribbon Tensioner 2 Upper Unit Unlock Lever 6 Print Head Pressure Selection Lever 3 Ribbon Stopper 7 Ribbon Shaft Take up side 4 Ribbon Shaft Supply side 1 7 1 PRODUCT OVERVIEW 1 3 5 Operation Panel 2 11 i 3 9 4 5 8 7 6 1 LCD Message Display 7 Enter key 2 Error LED Red 8 Arrow keys 3 Data LED Green 9 Pause key 4 Feed key 10 Power LED Green 5 Menu key 11 Ready LED Green 6 Cancel key Please refer to Section 8 OPERATION PANEL for further information about the Operation Panel 1 8 1 PRODUCT OVERVIEW 1 4 Cutter Unit This section describes the model with the Cutter Unit The model with the Cutter Unit is designed to cut the printed media A cutter is located inside the Media Outlet i 1 4 1 Cut position A cut pos
63. nnot be found open the folder from the Control Panel For Windows 2000 click the Start button Move the cursor to Settings and select yp Search Printers H nae 3 Double click on an icon of the currently selected printer The print dialog box appears gt Printers and Faxes File Edit wiew Favorites Tools Help Back i ad a po Search Wey Folders Hab Address ey Printers and Faxes i i o Printer Tasks Add a printer E ae gt Set up Faxing See Also Fil Troubleshoot printing g Set help with printing Other Places 8 OPERATION PANEL 4 If any print jobs are listed in the print queue select Cancel All Documents from the Printer menu and delete all print jobs 2 8 SX600 HS11 OM R Sees Hise Document wiew Help Status Owner Pages S ZE Subr Set 4s Default Printer Printing Administrator 1 FLFREBIFLF KB S52 Printing Preferences Administrator 1 YL KE PaA Pause Printing Cancel All Documents SES Sharing 5i Use Printer Offine Properties Close 5 The dialog box below appears asking if you want to cancel Click on the Yes button Printers e 4re you sure you want to cancel all documents For B 5 600 H511 QM R 6 Hold down the Cancel key on the Operation Panel until the Data LED goes out 7 Once the Data LED goes out look at the print dialog box and make sure that no print jobs remain in the print queue E B X60
64. nsure that the Print Head is cooled down completely Wipe the Print Head Element clean with the supplied cleaning cloth The dirty element may cause the fading of the print or the broken head 4 Wipe the Ribbon Guide Shaft metal rod clean with a soft dry cloth A dirty Ribbon Guide Shaft metal rod may cause ribbon wrinkles Precautions Do not scratch the Print Head element using any sharp objects as this may cause the print failure or a printer trouble Do not touch the heating element of the Print Head with bare hands as static electricity may damage the Print Head ej r F A Print Head Element f Ribbon Guide Shaft metal rod n I es E a As indicated by the arrow above the black line across the Print Head is the thermal element Clean this part using the cleaning cloth included with the printer 11 DAILY MAINTENANCE 11 6 Cleaning the Peel off Unit The following cleaning procedures are used only for the model with the Peel off Unit 1 Turn off the power and unplug the printer 2 Press the Front Cover Unlock button and open the Front Cover 3 Wipe the Rubber Roller black and the Pinch Roller white with a soft dry cloth to remove dirt Rubber Roller black Pinch Roller white 4 Wipe the Peel off Sensor clean with a soft dry cloth Precautions Do not scratch the rollers using any sharp objects as this may cause peeling off failures Peel off S
65. nter Driver Properties The ribbon is not loaded Load the ribbon properly propel 4 LOADING THE RIBBON The loaded ribbon is slack Turn the knob of the Ribbon Take up Shaft Take up any slack in the ribbon 4 LOADING THE RIBBON The Ribbon Strip Plate is dirty Clean the Ribbon Strip Plate 11 3 Cleaning the Ribbon Separation Plate 12 TROUBLESHOOTING 12 3 Print Failure E An entire or a part of printout is light Possible causes Solutions Reference The media is not used in Check that the media is used in combination with a Toshiba combination with a Toshiba TEC approved or recommended ribbon TEC approved or 3 MEDIA AND RIBBON recommended ribbon The print tone is too low Check the print tone If it is too low increase it Help on the Printing Preferences page in the Printer Driver Properties The Print Head is dirty Clean the Print Head meee p semana rites The Platen is dirty Clean the Platen ie O The shelf life of the media or Do not use any expired media or ribbons ribbon is expired 3 7 Unacceptable Media and Ribbons The ribbon is not loaded Load the ribbon properly properly 4 LOADING THE RIBBON e The ribbon inner core diameter must be between 25 4 mm and 26 4 mm Paper particles or dust settle Remove all paper particles or dust settling on the media on the media Presence of dust particles between the media and ribbon may cause printout to be light e Use the Toshiba TEC app
66. omputer ensure that the peel checkbox in the Options tab in the printer driver is unchecked If the peel checkbox is checked peeling will fail Consequently the media calibration will not be performed successfully 5 6 5 LOADING THE MEDIA 4 Remove all labels from the backing paper outside the Media Outlet 5 Open the Front Cover insert the backing paper into the slot between the Rubber Roller black and the Pinch Roller white Backing paper Rubber Roller black Pinch Roller white or 5 LOADING THE MEDIA 6 Take the slack out of the backing paper coming out of the Front Cover Close the Front Cover until both sides of the cover click into place Now the printer is ready for printing 7 Once printing is initiated a printed label is separated from the backing paper and ejected from the media outlet of the Peel off Unit If multiple labels are printed the previously peeled label must be removed before a subsequent one is ejected 5 8 5 LOADING THE MEDIA m How to Load a Narrow Label Stock When loading a narrow label stock though the Peel off Unit adjust the Media Feed Guide to the width of backing paper in order to prevent misalignment of the print positions due to skew feeding The Media Feed Guide is located behind the Platen a 1 Turn the Power Switch off Open the Front Cover Media Guide 2 Push up the Upper Unit Unlock Lever to unlock the Upper Unit Ho
67. ou for choosing the TOSHIBA B SX600 series bar code printer This Owner s Manual includes instructions and directions for use of the printer It should be read carefully to make full use of the capabilities of the printer and maximize its life Particularly please read Safety Summary before handling or maintaining the printer For most queries please refer to this manual and keep it safe for future reference Please contact your nearest authorised TOSHIBA TEC representative for further information concerning this manual 1 PRODUCT OVERVIEW 1 2 Accessories When unpacking the printer please make sure all the following accessories are supplied with the printer Should any of them be missing please contact your nearest authorised TOSHIBA TEC representative for assistance e CD ROM e Owner s Manual this document e Ferrite core for the model with a LAN interface e Reset pin for the model with a LAN interface e Unpacking instructions e Warranty sheet US only e Cleaning cloth 1 2 1 PRODUCT OVERVIEW 1 3 Part Names and Functions 1 3 1 Front View 1 Side Cover 5 Media Outlet Opened when the media or ribbon is loaded Printed outputs are ejected through the Media or replaced Outlet 2 Supply Window 6 Front Cover A remaining quantity of the media or ribbon Opened when the media is loaded or replaced can be checked through the Supply Window 7 Power Switch 3 Front Cover Unlock Butto
68. re is the risk of personal Injury or damage to objects if the machines are improperly handled contrary to this indication Precautions The following precautions will help to ensure that this machine will continue to function correctly e Try to avoid locations that have the following adverse conditions Temperatures out of the specification Direct sunlight High humidity Shared power source Excessive vibration Dust Gas e The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers e USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons e DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight high temperatures high humidity dust or gas e Ensure the printer is operated on a level surface e Any data stored in the memory of the printer could be lost during a printer fault e Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference e Unplug the machine whenever you are working inside it or cleaning it e Keep your work environment static free e Do not place heavy objects on top of the machines as these items may become unbalanced and fall causing injury e Do not block the ventilation slits of the machines as this will cause heat to build up inside the machines and may cause fire e Do not lean against th
69. rmed while the actual media length is being measured based on the media length specified in the printer driver The leading and trailing edges of a page are identified by detecting gaps notches or black marks of the media Therefore the use of the media without them is not allowed in Strict feed mode In Strict feed mode remember to perform a media calibration whenever storing media properties in the printer driver in order to acquire a media length and a sensor level value of the gaps black marks or notches Please refer to section 7 4 Media Calibration for further information regarding how to perform the media calibration Strict feed mode is useful particularly when you want to strictly check that the media properties set in the printer driver match the actually loaded media If the media length sensor level value of the gaps black marks or notches does not match the loaded media a media feed error will Occur In Strict feed mode a print start position is at the centre of a gap between labels 1 or black marks Please take margins into account when entering the media properties in the printer driver E Easy feed mode Like the Strict feed mode in Easy feed mode the leading edge of a page is detected and printing starts from there However the trailing edge of the page is not detected Instead the media is fed in accordance with the media length specified in the printer driver Gaps notches or black marks of the media are used to
70. roved media e Do not install the printer in any dusty places A print speed is too high Decrease a print speed Particularly when printing serial bar codes it is recommended to minimize a print speed The Print Head pressure is too Increase the Print Head pressure low Step 10 in Section 5 1 How to Load the Media E Printed text is blurred Possible causes Solutions Reference The print tone is too high Check the print tone If it is too high decrease it Help on the Printing Preferences page in the Printer Driver Properties The Print Head pressure is too Decrease the Print Head pressure high Step 10 in Section 5 1 How to Load the Media A print speed is too low Increase a print speed The problem may be solved by adjusting a print speed and print tone 12 TROUBLESHOOTING E White streaks appear on printout irregularly or the ribbon is wrinkled Possible causes Solutions Reference The print tone is too high Check the print tone If it is too high decrease it Help on the Printing Preferences page in the Printer Driver Properties The Platen is dirty Clean the Platen 11 2 Cleaning the Platen The ribbon is not loaded Load the ribbon properly properly 4 LOADING THE RIBBON Check the following points e f the ribbon is wrinkled remove wrinkles and reload the ribbon e The ribbon inner core diameter is between 25 4 mm and 26 4 mm e The ribbon is wound around the Rib
71. rrors that arise in the printer are classified into 3 groups SMTP Authentication feature 14 SPECIFICATIONS 14 3 Cutter Unit tem Specifications Acceptable media thickness 0 08 mm to 0 26 mm Acceptable label pitch 10 mm to 1 000 mm Cut mode Continuous cut Cut after printing Batch cut Restrictions eCutting self adhesive labels is not allowed eCutting within 1 mm around perforation is not allowed eCutting fabrics or films is not allowed The Cutter Unit is a factory option 14 4 Peel off Unit tem Specifications A reflective photo sensor is used to detect a label Restrictions Peel off operation is not allowed when ePerforated labels are used eFanfold labels are used eFabrics or films are used eOutside wound labels are used eLabels other than rectangular die cut labels are used The Peel off Unit is a factory option 15 POWER CORD When purchasing the power cord Since the power cord set is not enclosed in this unit please purchase an approved one that meets the following standard from your authorized TOSHIBA TEC representative As of September 2004 Certification Certification Certification mark Country Agency Country Agency Country Agency mark mark Australia SAA Sweden SEMKKO Austria ze Switzerland SEV Belgium L Canada CSA Japan METI UK BSI Denmark Finland France Power Cord Instruction 1 For use with 100 125 Vac mains power suppl
72. s fed while the sensor threshold value is being monitored all the time TE l Before page alignment l l l l l L After a page alignment is initiated the first print start position is detected The media is fed until this position is aligned with the Print Head position After page alignment Feed direction pe eee Page alignment in Strict feed mode If the tear off is to be performed the media will be further fed up to a tear off position from the page alignment position Tear off position Print Head l l l l l After page alignment Feed direction pe r_aS Tear off after page alignment In addition whenever Precise print mode is selected a page alignment is performed in order to increase the print accuracy after the printer is started up 7 6 7 PRINTER OPERATION Page alignment when Paper saving mode is selected In the page alignment when Paper saving mode is selected first the loaded media is fed to find the first print start position that passes the sensor Next it is fed until the next print start position lying behind the print head is aligned to the Print Head position Compared to the Precise print mode the amount of media ejected is smaller eventually waste of paper is saved With Paper saving mode selected the media is fed based on the media settings sent from the printer driver Therefore the feed accuracy decreases compared to the Prec
73. s of the LCD Message Display LED s and keys on the Operation Panel 8 1 Operation Panel The Operation Panel is equipped with the LCD Message Display which is used to indicate the state of the printer 4 LED s and 9 keys Please see the table below for details Functions Purposes LCD Message Display Shows the menu or error information Power LED llluminates in green when the printer is turned on Ready LED Illuminates in green when the printer is ready and goes out when the printer is in a pause state or while the menu is being displayed Error LED Illuminates in red when an error occurs and flashes in red in the event of a warning Data LED Flashes in green when data is received and illuminates in green when data is in the receive buffer Pause key Used to place the printer in a pause or ready state Feed key Used to feed the media for a single page or label length Menu key Used to display the menu when the printer is in a ready or pause state When held down the Menu key will be locked and when held down again it will be unlocked lt key Used to choose an item on the left while the menu is being displayed gt key Used to choose an item on the right while the menu is being displayed A key Used to choose an item above while the menu is being displayed Y key Used to choose an item below while the menu is being displayed When the model with the Cutter Unit is used holding down this key in a ready or pau
74. se state causes the media to be cut Enter key Used to determine the settings while the menu is being displayed Cancel key Used to clear an error when it occurs When held down print data is cleared 8 OPERATION PANEL 8 2 Messages Displayed on the Operation Panel Pause Number of labels issued The printer is in a pause state Pause Head unit lifted The printer is in a pause state and the Upper Unit is lifted Pause Front cover open The printer is in a pause state and the Front Cover is opened Pause Side cover open The printer is in a pause state and the Side Cover iS opened Printing Printing is being performed Take off the label When the model with the Peel off Unit is used a peeled label is still not removed from the media outlet Low Power Mode The printer is in Low Power Mode 1 Display when Ready is shown e When the printer is in a normal state The printer status is shown Ready No 00000 The number of labels printed is shown The cumulative number of printed labels is shown after the printer is turned on It is cleared when the printer is turned off Power Ready Error Data It can also be cleared from the Menu e Display in the event of a warning A warning message appears e g Bad thermal head Paper near end Ready No 00000 A buzzer sounds in the event of a warning and the Error LED flashes Bad thermal head The buzzer stops sounding
75. selected eAn appropriate length is selected for a print area No ribbon required Thermal paper is selected e Remove the ribbon when direct thermal but a ribbon is loaded media is used e To perform thermal transfer printing check that thermal paper is not selected for Media and ink type in the printer driver Help on the Printing Preferences page in the Printer Driver Properties The Front Cover is opened Close the Front Cover completely Ribbon error The printer has run out of Load a new ribbon Set a new ribbon the ribbon 4 LOADING THE RIBBON 12 TROUBLESHOOTING Error messages Possible causes Solutions Ribbon error The ribbon has torn apart e Reload a ribbon Reset ribbon 4 LOADING THE RIBBON If the ribbon has been heated by the Print Head and torn apart decrease the print tone Help on the Printing Preferences page in the Printer Driver Properties Ribbon error The rotation of the ribbon Open the Side Cover Place the Upper Unit Reset head unit shaft has not been in a right position detected gt 4 LOADING THE RIBBON 5 1 How to Load the Media Peeling failed Peeling has failed e f the loaded media is jammed in the Front Cover section clear it 10 2 Removing Jammed Media from the Peel off Unit e Replace the Rubber Roller in the Peel off Unit if it has worn out 1 5 2 Precaution when using the Peel off Unit e Select and use an appropriate size of the media 3
76. specified TOF After Booting Whether to perform the page alignment after power on or not can be specified Low Power Mode Whether to enable or disable Low Power Mode can be specified Lower Power min A time period until the printer goes into Low Power Mode can be specified Beep Volume A Beep Volume can be adjusted Beep Pattern A time period during which the buzzer sounds can be specified LCD Contrast The contrast of the LCD can be adjusted 8 7 8 OPERATION PANEL Menu options Overview Language A language in which messages are displayed on the LCD can be selected Counter Reset The print count displayed on the LCD can be cleared 1 Information menu Product information is displayed tite eseription Serial number of the product me Resolution unit installed FPGA1 FPGA1 version Line 5 FPGA2 FPGA2 version Line 6 CPLD CPLD version Line6 CPLD CPLD version O Tine 7 080 Tt uning diane isa caibe eaea Media length including a gap notch or black mark Line 12 Lo Sensor threshold value used to detect a gap notch or black mark from a label Line 13 UP Sensor threshold value used to detect a label in accordance with a gap notch or black mark 1 Description about Lc FL Lo and UP of a die cut label Strict feed mode Easy feed mode FL Feed direction Le FL Le UP Lo 8 8 8 OPERATION PANEL 2 Clear Trip Meter menu TRIP or the running dist
77. ssages Displayed on the Operation Panel ccccccceccceecceeeeeeeeseeeeseeeeseeseeesaeeeaes 8 2 8 3 Printer Operation Using the Operation Panel ccccccceccceeeceeecseeeseeeseeeeeteeteeteenaes 8 6 OF Menu OD HONS eraren TR A 8 7 O20 HOWTO Cancela PIM JODeircsgn a a a a tied eens hetace oeas 8 12 TEST PRIN Toco R a a ae mentee ences dnsesieetia ticks 9 1 Oe FOW to Perormm a PNG TST cien a a a N 9 1 92 PRIMEI OSCPRANG Minen a e a 9 1 REMOVING JAMMED MEDIA v sricsiniieniana aea a ree aa aaa a aH anaE 10 1 10 1 Removing Jammed Media from the Cutter Unit 01 00nnannnnnnennennnnnnnnnnnnnnnnnnnnnnnnnennenne 10 1 10 2 Removing Jammed Media from the Peel off UNnit cece cececeeeceeeeeeeeeeeeseeeeaes 10 2 DAILY MAINTENANCE icsccecceceteracecnceceectsgedascesadegeebt ii deternn touccedeeceecceasdeainscicedtneciovecadeethdevaisccoe 11 1 Vict lt Gleahing the Media SENSO fetast octets a a ET NAN 11 2 11 2 Cleaning Ne Platen erren e a A easacesenee 11 3 11 3 Cleaning the Ribbon Separation Plate cccccccccccesceececeeseeeeseeeseuseseeesseeeeeeesaeeeees 11 4 11 4 Cleaning the Ribbon Guide Bal comson neod o e N 11 4 11o Cleaning the Print HEaren e a iid teint a a 11 5 TEGO Cleaning the Peelen Uni sicriu E bonialeteets 11 6 TROUBLESHOOTING arisa a ieee coecs Se eueeecgeeeceneakcecerecce 12 1 IZA Problems atotart up o the PrN e erin 12 1 12 2 Problems While PANUNG a 5s easeeostareianed a a e ia l
78. standard model purchased A The Peel off Unit is provided as a factory option Therefore it cannot be retrofitted to the existing standard model that you purchased If you require the Peel off Unit please request it when ordering 13 FREQUENTLY ASKED QUESTIONS FAQ Q use the model with the Peel off Unit After removing a peeled label a subsequent one is not sometimes ejected from the unit Is anything wrong with the printer Besides the breakdown of the printer the Peel off Sensor may possibly malfunction due to ambient light A reflective optical sensor is used for the Peel off Sensor in the Peel off Unit Therefore the Peel off Sensor sometimes malfunctions when the printer is placed near a window particularly if it allows a lot of light in or underneath a three band fluorescent lamp Try putting your hand over the Peel off Unit to block the light If a label is issued successfully the current printer location may have affected the sensor function Relocate lighting or use a partition that casts shade over the printer in order to avoid direct light Q own the model with the Peel off Unit Can operate the printer without using the Peel off Unit A You can use the model with the Peel off Unit without placing it in Strip mode However please note that there are some limitations on the printer operation Draw the loaded media and backing paper together over the Media Holding Roller in the Peel off Unit Draw the
79. t with new one before being cleared completely If you want to cancel the print data completely from the Operation Panel the one remains in both your host computer and the printer must be deleted Q How can I use the printer with the covers left open Also are there any jigs or parts available to do that A Do not use the printer with the covers left open as this may be hazardous Therefore no such jigs or parts are available Q Can I use an ink ribbon narrower than a label want to print an image only at the centre of a label So can use a narrow ink ribbon for the cost saving purpose A Thermal transfer printing requires an ink ribbon Use an ink ribbon at least 10 mm wider than the backing paper of the loaded label If the loaded ink ribbon is narrower than the backing paper of the loaded label the following problems will occur f the edge of the ink ribbon comes into contact with the label surface the ink may be transferred onto the label due to friction Unusual stress is applied to the edge of the ink ribbon This easily causes problems such as print failure due to the wrinkled ribbon The label side edges come into direct contact with the Print Head This causes the Print Head to be worn prematurely and significantly reduces its life To be more specific when using a label stock whose backing paper is 100 mm wide choose an ink ribbon that is at least 110 mm wide providing a margin of approximately
80. tive for further information before using preprinted media lf you use media with preprints on the back and have the Reflective Media Sensor designed to detect black marks detect black marks please consult your nearest authorised TOSHIBA TEC representative The Reflective Media Sensor is only applicable to the media with preprints printed with special ink 3 6 3 MEDIA AND RIBBON Handling the loaded media in the event of a media end or a ribbon end In general at the time of a media end or a ribbon end printing on media that is about to be ejected from the printer has not been completed lf all print images have been printed on the media and non print area remains it looks as if printing were completed However the printer does not determine that printing is completed unless an entire page is completely fed In this situation there are two options for restarting printing 1 If Yes is selected for Reprint Error Page in the Menu of the printer printing will be restarted from the most recently printed page at the time of media end or ribbon end 2 If No is selected printing will be restarted from the page subsequent to the most recently printed one at time of Media End or Ribbon End 8 OPERATION PANEL 3 4 LOADING THE RIBBON This section describes how to load the ribbon when performing thermal transfer printing WARNING Do not touch any moving parts To reduce the risk of fingers jewellery cloth
81. use key and confirm that READY appears on the Operation Panel The printer driver has not been Check the settings of the computer to which the printer is installed correctly connected If any wrong settings are found correct them Check the following points e The installed printer driver is supported by an operating system of the computer e The installed printer driver is proper for the printer 12 TROUBLESHOOTING Possible causes Solutions Reference The cable is not connected Check the connection of the cable that is used to connect properly between the printer and your computer 2 4 or 2 5 Connecting the Printer to Your Computer The Data LED is staying on Printing possibly failed or was suspended during printing Open the print dialog box Delete all print jobs listed there Hold down the Cancel key on the Operation Panel until the Data LED goes out As soon as the Data LED goes out press the Pause key Ensure that READY appears on the Operation Panel and start printing again 8 5 How to Cancel a Print Job E Printing is performed but the media is not ejected successfully Possible causes Solutions Reference The media is not loaded Load the media properly Check the following points properly e The media is placed between the Transmissive Media Edge Sensors 5 LOADING THE MEDIA The media is placed on the Reflective Media Sensor 5 LOADING THE MEDIA The Media Guid
82. use a fire Supplemental Remarks To maintain the printer performance and high quality printing for a long period of time clean the inside of the printer every 300 m of the printing distance which is equivalent to one roll of standard ribbon that is approximately 300 m long as a guide Use the supplied cleaning cloth to clean the printer Please contact your nearest authorised TOSHIBA TEC representative to place an order for the cleaning cloth Eliminate static electricity from your body before accessing the inside of the printer In addition take off your ring bracelet or gloves as this may damage the Print Head Do not use any lubricants as this may cause a printer failure Do not use any chemical agents including thinner and benzene as this may cause the discoloration or degradation of the printer Also do not use any solvents detergents or pesticides to clean the printer as this may cause a printer failure 11 DAILY MAINTENANCE 11 1 Cleaning the Media Sensor 1 Turn off the power and unplug the printer 2 Open the Front Cover Side Cover and Upper Unit 3 Wipe the Reflective Media Sensor with a soft dry cloth to remove dirt or paper particles _ Reflective Media Sensor 4 Draw the Transmissive Media Edge Sensor frontward Wipe the opening of the Transmissive Media Edge Sensor to remove dirt or paper particles Opening Transmissive Media Edge Sensor J 11 DAILY MAINT
83. way from the outlet of the Peel off Unit 13 2 13 FREQUENTLY ASKED QUESTIONS FAQ Q use the model with the Peel off Unit When the media calibration is performed all labels are peeled Whenever storing a label type in the printer driver the media calibration needs to be performed When it was performed all labels are peeled from the backing paper fed Am using the Peel off Unit in the wrong way A When performing a media calibration from your host computer pull out the media through the Media Outlet not through the Peel off Unit If a calibration is performed with the media set through the Peel off Unit multiple labels will be peeled at the same time and stick on the printer Q Peeling failure occurs more frequently than before use the model with the Peel off Unit Peeling was performed successfully before However these days the number of times that peeling fails has been increasing What should do A The Rubber Roller in the Peel off Unit is a consumable It wears out from an extended period of use and becomes slicked As a result labels cannot be peeled off the backing paper As a guide the life of the Rubber Roller is a label running distance between 10 and 20 km Please contact your nearest authorised TOSHIBA TEC sales or service representative for the replacement of the Rubber Roller Please note that the replacement of the Rubber Roller is chargeable Q Can the Peel off Unit retrofitted to the
84. y please select a power cord rated Min 125V 10A 2 For use with 200 240 Vac mains power supply please select a power cord rated Min 250V 3 Please select a power cord with the length of 4 5m or less Country Region North America United Kingdom Power Cord Rated Min 125V 10A 250V 250V 250V Type SVT HOSVV F HOSVV F AS3191 approved Light or Ordinary Duty type Conductor size No 3 18AWG 3 x 0 75 mm 3 x 0 75 mm 3 x 0 75 mm Min Plug Configuration locally approved type Rated Min 125V 10A 250V 10A 250V 1 250V 1 1 Atleast 125 of the rated current of the product 15 1 The following information is for EU member states only Disposal of products based on EU Directive 2002 96 EC Directive on Waste electrical and electronic equipment WEEE A The use of the symbol indicates that this product may not be disposed as unsorted municipal waste and has to be collected separately Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centers The black bar indicates that the product was placed on the market after August 13 2005 By ensuring this product is disposed of correctly you will help prevent potential negative consequences for the environmental and human health which could otherwise be caused by inappropriate waste handling of this product For more detailed information about the take back and recycling of this product ple

Honeywell EN2H-0221GE51 R0808 Heating System User Manual

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