Hitachi N9120 All in One Printer User Manual
Contents
1. 32 Scanner operation problems ana 32 Scanner Will MOU CUT OM ei ER SA a eo S dve zobi ode eb AR 32 Scanner lamp stays on suita Na ei ea ee lobi bed deke naleti 33 Scanner does not scan right away nena 33 Scanner scans only one side of a double sided page 33 Scanned Image is MZZy sis a Rob tee eee 33 Scanned pages are out of order at the scan destination 33 Scanned pages are missing at the scan destination 34 Optimizing scanning and task speeds na 34 The image is completely black or completely white 34 Scanned images are not straight nena 35 Scanned images contain streaks or scratches cccccsecececseeeeeeeeeeeeeeeeeseeeeeeseeeeeeaeeeesaees 35 Vertical white stripes appear on the printed page 35 Scan iles dre OO lal GO na ne ee o coves aii S ea p ae S a T 35 The imprinter is not printing or the print quality is poor 36 Scanner buttons are not working correctly na 36 BUMONS dO HOEWOL IN ia we ee je AA ee eliN 37 An unexpected program opens when a button is pressed 37 Wrong profile is used when the Scan button iS pressed cccccceecceseeeeeeeeeeseeeeeeaeeeeeees 38 Automatic2. 15 Use scanner hardware compression for faster SCANS 16 Disable Misfeed Multipick Detection a 16 SCAN WLNOULTEVIEWI Nune octets AI ei tesla an AU aed ei 17 Set up and use the imprinter nan 17 Install or replace a print cartridge in the imprinter a 18 Position ie IMPIINOT znan Actes ac icelech E aod eer tds ch Mia eb Net ib kati 19 TESCHSINOUNET x scatter ins sanders saad E a o reka A ala 20 Oleanihesdmprinler s ss pra apa ac ee rere a nn to nei A eee gee eee re 21 ISS TAS IM PINE jena peso Se aaa 21 Care and maintenance Order maintenance and SCANNING supplies ee 22 Clean the automatic document feeder ene 22 Clean ne SscanjenmGlASS as a nana eld ee eo be r rasi ae enone osjo able a obo nali 25 Clear the scanner an Tiers idriss na NE EN SR IN S ON RSS 26 Replace the feed roller and Separation pad aa 27 HP Scanner Tools Utility scanner maintenance information 28 Troubleshooting ele pijem E B A AE EE E EO NO O PRE O A EO O O ROE NENA 29 Scanner initialization or hardware problems cccccccccseececeececceeeeceeeeeceeceseecesseeeessneeeseeeees 30 Check that the scanner has power 30 Check the USB COnMCCU OM rsson ten ae ao esa bb ei Ende le gence Ni ane 31 Uninstall and then reinstall the HP Scanjet utilities
3. 20 Useful scanner features Place a single page in the automatic document feeder input tray Press the Tools 4 button on the scanner front panel to open the HP Scanner Tools Utility Click the Imprinter tab In the Cartridge Status section click Test Imprinter Clean the imprinter Clean the imprinter whenever the imprinter mark does not print completely 1 2 Press the Tools 4 button on the scanner front panel to open the HP Scanner Tools Utility Click the Imprinter tab In the Cartridge Status section click Clean Imprinter Use the imprinter 1 Mm BP o N Open the HP Smart Document Scan Software Select a scan profile and then click Edit On the Scan tab of the Profile Settings dialog box click Advanced Settings On the Imprinter tab of the Properties dialog box select Enable Imprinting In the Text box enter the text to be printed on the back of each scanned document You can also do the following Set a counter for number of pages imprinted Include the date and time in the imprinter mark Specify the distance between the leading edge of the document and the beginning of the imprinter mark Rotate the imprinter mark Make the imprinter mark bold Disable scanning when the print cartridge is running low on ink Set up and use the imprinter 21 Care and maintenance This section presents information about how to care for and maintain the scanner e Order maintenance and scanning sup
4. The scanner includes an imprinter that can print a text message and index number on the back of documents that are fed through the automatic document feeder ADF An imprinter mark verifies that the document has been scanned and the mark can indicate when the scan occurred NOTE Ifyou are scanning two sided pages the imprinter mark might print over existing content on the pages e Install or replace a print cartridge in the imprinter e Position the imprinter e Test the imprinter e Clean the imprinter e Use the imprinter Set up and use the imprinter 17 Chapter 2 Install or replace a print cartridge in the imprinter The scanner uses an HP 51604A print cartridge You must purchase the print cartridge separately 1 Raise the ADF input tray until it clicks into place 18 Useful scanner features 4 lf you are replacing an empty print cartridge slide it to the right to remove it from the cartridge stall 5 Remove the print cartridge from its packaging Pull the tab to remove the protective tape from the nozzles 6 Hold the new print cartridge with the nozzles down and slide it into the cartridge stall 7 Lower the cartridge stall latch to lock the print cartridge in place 8 Grasp the center of the ADF input tray and then lower the ADF input tray into position for scanning 9 Update the imprinter history a Press the Tools K button on the scanner front panel to open the HP Scanner Tools Util
5. By default the scanner can scan paper that is up to 432 mm 17 in long For longer pages the end of the document is not included in the scanned image Verify that you have specified an appropriate page size in the scanning software See also Scan extra long documents on page 14 Additional troubleshooting information 42 For additional troubleshooting information see the following resources e For information about the scanning software that you are using see the online help for that program e To look for updated information about the scanner visit the HP scanner support Web site at www hp com support o gt Select your country region and then select your language gt Enter the scanner model number and then press Enter e If you do not have Internet access for support contact information see the information about getting assistance in the scanner getting started guide Troubleshooting Accessibility Accessibility features The N9120 scanner includes the following accessibility features LED Reader The LED Reader is software that outputs the status of the indicator LEDs on the scanner front panel to the computer monitor as the LEDs change The LED Reader enables accessibility software tools to express what is being shown on the scanner front panel To use the LED Reader follow these steps 1 On your hard drive navigate to the C Program Files Common Files Hewlett Packard Scanjet 9120 directory
6. 2 To start the program double click hpled exe NOTE The LED Reader is not able to display the LED indications when there is a USB connection error or the scanner is off See also Scanner LEDs on page 29 Control of the scanner buttons To prevent buttons from being pushed accidentally you can disable the buttons on the scanner front panel When the buttons are disabled you always start scans and copies from the computer using scanning software You can still press the Cancel button on the scanner front panel to stop a scan or copy and the Power Save button to put the scanner into Power Save mode To turn off the scanner buttons follow these steps 1 Open the HP Scanner Tools Utility 2 On the Buttons tab select the Disable front panel buttons check box To turn on the scanner buttons clear the Disable front panel buttons check box E NOTE You must have administrative privileges on the computer to change the setting of this check box Accessibility 43 Index A accessibility 43 ADF clean 22 clear jams 39 cut off images 42 feeding troubleshoot 42 load paper 5 maintenance 22 streaks troubleshoot 35 applications scan from 12 Attention LED 29 B background color 15 black scans troubleshoot 34 buttons scanner front panel 4 troubleshoot 37 C clean ADF 22 scanner fan filters 26 scanner glass 25 clear jams ADF 39 Color dropout 15 copy 12 crooked images troubleshoot 35 customer support 42
7. you want this button to start 3 Optionally if you selected the HP Smart Document Scan Software in the Profile drop down list select a profile If you do not select a profile pressing the button starts the HP Smart Document Scan Software so that you can choose the scan settings each time that you start a new scan E NOTE Ifyou change the name ofa profile that is assigned to a quick start button update the button information in the HP Scanner Tools Utility See also Work with HP Smart Document Scan Software profiles on page 13 Scan from scanning software You can scan an image or document directly into a software program if the program is ISIS or TWAIN compliant Generally the program is compliant if it has a menu option such as Acquire Scan Import New Object or Insert If you are unsure whether the program is compliant or what the option is see the documentation for that program See also e Scan from HP Smart Document Scan Software e Scan from ISIS or TWAIN compliant scanning software Scan from HP Smart Document Scan Software 1 Click Start point to Programs or All Programs point to HP point to HP Smart Document Scan and then click HP Smart Document Scan Software 2 Selecta profile and then click Scan x TIP A description of the selected profile is displayed below the list 3 Follow the onscreen instructions to complete the scan For more information see the HP Smart Document Scan Software Help Scan
8. Kofax VirtualReScan driver might not support all of the page sizes that the scanner accepts 14 Useful scanner features NOTE HP recommends scanning long pages individually at a resolution of 300 dpi or lower Filter out color from a document color dropout You can filter out a dark background from the image content for example black text on green paper or red instructions on a form Removing colors from the scan might reduce the scan file size and improve optical character recognition OCR results You can select to filter out a color channel red green or blue or up to three specific colors For specific colors the sensitivity setting controls how closely a scanned color must approximate the specified color To select colors to eliminate from a scan in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select ascan profile and then click Edit 3 On the Scan tab of the Profile Settings dialog box click Advanced Settings 4 On the Color Dropout tab of the Properties dialog box specify the color dropout settings For information about the color dropout settings see the online help for the scanning software that you are using Z NOTE The color channel filter only applies to grayscale scans and to black and white scans Specific color filters apply to all color modes NOTE To filter out color in another scanning software navigate to the ISIS or TWAIN Advanc
9. document feeder or the scanner glass See also e Clean the automatic document feeder on page 22 e Clean the scanner glass on page 25 Scan files are too large If the saved scans have very large file sizes try the following e Verify the scan resolution setting o 200 dpi is sufficient for storing documents as images o gt For most fonts 300 dpi is sufficient for using optical character recognition OCR to create editable text o For Asian fonts and small fonts 400 dpi is the recommended resolution Scanner operation problems 35 Chapter 4 Scanning at a higher resolution than necessary creates a larger file with no additional benefit Color scans create larger files than do black and white scans If you are scanning a large number of pages at one time consider scanning fewer pages ata time to create more smaller files Use the Kofax VirtualReScan software to process the scanned data Kofax VirtualReScan compresses the data which can result in a smaller file The imprinter is not printing or the print guality is poor If you reset the ink level in the HP Scanner Tools Utility the last time that you replaced the print cartridge you will receive imprinter status alerts when the ink level is running low If you did not reset the ink level at the time that you replaced the print cartridge you might receive erroneous imprinter status alerts or the imprinter might run out of ink before the HP Scanner Tools Utility re
10. document feeder problems ane 38 Clear a jam from the automatic document feeder eee cceccceeceeeeeeceeeteeeeseeeeeeeeeeeeeaeees 39 Automatic document feeder does not feed paper cece cceccccceececeseeeeseeeeeseeeeceeeeeseeeenaees 42 The bottom of the scanned image is cut Off ccccecceeeeeeeeeeeeeeseeeeeeseeeeeeeaeeeeesaaeeeeesaaeees 42 Additional troubleshooting information ccccccccecseeeceeeeeeeeeeeeeeeeeeeeeeeeeaaeeeseeeeeeseeeesaaneensaeees 42 5 MECOSSIDIIVY vai races cancer aje a eko oe ae ee ej rale S tues a ii 43 1 Use the scanner The following topics describe the HP Scanjet N9120 scanner as well as how to scan or copy original documents e Scanner overview e Load original documents e How to scan e Associate a quick start button with scanning software e Scan from scanning software e How to copy Scanner overview Front panel Automatic document feeder ADF ADF input tray ADF output tray Latch for opening the ADF OH o FR ow NJA Power switch See also e Scanner front panel buttons e Scanner lamp setting Use the scanner 3 Chapter 1 Scanner front panel buttons Use the buttons on the scanner front panel to start a scan and to configure some scanner settings 1 Pp 5 a Attention LED 4 Use the scanner By default print the number of copies currently configured in HP Document Copy Alt
11. from scanning software 11 Chapter 1 Scan from ISIS or TWAIN compliant scanning software 1 Start the scanning software and then select the ISIS or TWAIN data source 2 Select the settings that are appropriate for the documents that you are scanning 3 Carry out the appropriate actions to complete the scan For more information see the online help for the scanning software How to copy 12 The basic steps for copying are 1 Load the originals 2 Do one of the following e Press the Copy al button on the scanner front panel to print the copies with the current copy settings e Click Start point to Programs or All Programs point to HP point to Scanjet point to N9120 and then click Document Copy Select print settings in the HP Document Copy dialog box E NOTE If you want to change the copy settings start the copy from the HP Document Copy software x TIP You can configure HP Document Copy to always prompt for copy settings before starting to print For information see the HP Scanner Tools Utility help TIP If you select duplex scanning or copying and you load the originals into the automatic document feeder ADF the scanner processes both sides of a two sided original at the same time See also e Load original documents on page 5 e Associate a quick start button with scanning software on page 11 e Scan from scanning software on page 11 Use the scanner 2 Useful scanner features Ex
12. press the Tools button on the scanner front panel For detailed information on using the HP Scanner Tools Utility see the HP Scanner Tools Utility help 28 Care and maintenance 4 Troubleshooting This section contains solutions for common problems with the scanner e Scanner LEDs e Scanner initialization or hardware problems e Scanner operation problems e Scanner buttons are not working correctly e Automatic document feeder problems e Additional troubleshooting information For additional troubleshooting see the online help for the scanning software that you are using or visit www hp com support for updated information about the scanner Scanner LEDs The scanner has two LED lights on the front panel that indicate scanner functions and error conditions The LED in the shape of an exclamation point is the Attention LED and the LED in the Power Save button is the Power LED The table below explains how to interpret the indicator LEDs LED indications Scanner action or condition Error condition Check your computer z The Attention LED CH The Power LED is Screen for an error message quickly blinks amber lit with a steady green light Attention condition Check your computer The Attention LED is lit hin Power LEDiss Screen fora Maintenance Recommended with a steady amber lit with a steady green Message light light The scanner is warming up a The Attention LED The Power LED is slowl
13. proceed with the next step 1 On the Buttons tab of the HP Scanner Tools Utility determine the associations for the Scanner Front Panel Buttons If necessary change the software that is assigned to a button Verify that the expected program is installed on the computer by looking at the Start menu If necessary install the program If the problem persists the buttons might be assigned outside of the HP Scanner Tools Utility Try the following procedure a Open Control Panel select Scanners and Cameras and then select your scanner model from the list b Display the scanner properties e Windows 2000 Click Properties e Windows XP and Vista Right click your scanner model and then click Properties c Ensure that the Start this program option is selected and that the correct application is selected in the drop down list Scanner buttons are not working correctly 37 Chapter 4 Wrong profile is used when the Scan button is pressed If you are using the HP Smart Document Scan Software use the HP Scanner Tools Utility to determine which HP Smart Document Scan Software profile is assigned to the Scan button If necessary reset the profile assigned to the button E NOTE You can also assign an HP Smart Document Scan Software profile to the Copy button If you are using other scanning software see the online help for that program See also Associate a quick start button with scanning software on page 11 Au
14. scan output to determine which page was the last to be completely scanned 9 Reload the unscanned pages in the ADF input tray If any pages are damaged do one of the following e Photocopy the damaged page and then add the photocopy to the input stack e Scan the damaged page from the scanner glass e Reprint the original document Prepare the stack as follows a Fan the stack of document pages to ensure that the pages do not stick together Fan the edge that will be pointing into the feeder in one direction and then fan that same edge in the opposite direction b Align the edges of the documents by tapping the bottom of the stack against the table top Rotate the stack 90 degrees and repeat 10 Resume scanning Automatic document feeder problems 41 Chapter 4 Automatic document feeder does not feed paper e The automatic document feeder ADF access doors might not be securely latched Open the ADF access doors and then close the doors by pressing firmly e Aproblem with the ADF hardware might exist Use the following procedure to test the ADF o Disconnect the USB cable and the power cable from the scanner Check that the power cable is still connected to the power source o gt Ensure that the ADF has at least one piece of paper in the input tray o Reconnect the power cable to the scanner and then turn the scanner on o gt Try to scan another page through the ADF The bottom of the scanned image is cut off
15. the More tab of the Properties dialog box clear the Enable check box NOTE To disable the Misfeed Multipick Detection feature in another scanning software navigate to the ISIS or TWAIN Advanced Settings dialog box On the More tab clear the Enable check box 16 Useful scanner features Scan without reviewing The standard process for using the HP Smart Document Scan Software to complete your scans is as follows 1 Scan document pages 2 Review the scanned document pages in the HP Smart Document Scan Software Scan Progress Window Reorder delete and rescan pages as necessary 3 Finish the scan by clicking Done Scanning in the Scan Progress Window 4 Wait for the scanning software to process the scanned document pages according to the profile settings You can set up a profile that skips steps 2 and 3 of the standard process After you select this profile press the Scan button on the scanner front panel or click Scan in the HP Smart Document Scan Software Main Window The pages will be scanned and processed without further intervention In order for a scan to complete automatically the selected HP Smart Document Scan Software profile must include the following settings e On the Profile tab the Display thumbnails when scanning check box must be cleared e Additional settings on the Destination tab such as disabling the Show Save As dialog box might be required depending on the profile Set up and use the imprinter
16. HP Scanjet N9120 User Guide Contents 1 Use the scanner Scanner OVEIVICW a io no a IA E cea ae dovi AE 3 Scanner OME panel DUMOMS sna aa ea ikov av ove le deo aloe 4 Scanner lamp setting aaa aa aa vani Pota Nani ea ra rd ari bojan 5 odd orginal dOCUMENUS sn A a A A A aetna 5 Use the automatic document feeder nee 5 HOCHIMENUIOAGING UPS ai aaa pe ee dka leon dei SA ae ode obed blog ee oba ob el 5 FIOW TO o AC COCUIN GIS A A A A AE PETE ELE ROE 8 Load an original on the scanner glass ccccccescccseececeeecenececeueeseeeessaeeenseseseueeetegeessaeeens 9 HOW TO SCAM a a A AA A ne tea A ah dei ets 10 Associate a quick start button with scanning software 11 Scan POM SCAN ITN SOUL ALC es ss a aa a re 11 Scan from HP Smart Document Scan Software a 11 Scan from ISIS or TWAIN compliant scanning software 12 FOWO CODY a a a ME Na a a RN A O ENE 12 Useful scanner features Work with HP Smart Document Scan Software profiles 13 Automatically rotate scanned pages ccccecccssscecesececeeecenseececeueeecsusesseueessueeeeseeeenseesenseeeenens 14 Scan extra ONG GOCUMENIS asi ej oe haben satiate a A jao staat 14 Filter out color from a document color dropout 15 Set the background color for scans from the automatic document feeder
17. ansparencies Ov Papers that are stuck Paper with wet together substances such as glue or correction fluid Before loading documents make sure that the ADF access doors are securely latched When loading a stack of documents make sure that all of the documents are the same size The maximum capacity of the ADF is 200 sheets of 75 g m 20 Ib paper When using heavier paper the maximum capacity is decreased Use the fill line shown below as a guide for the maximum height of the document stack Use the scanner e For small or narrow documents load the edge that is less than 148 mm 5 8 in pointing into the feeder so that the longer edge can be pulled into the feeder and passed along by the feed rollers e When loading small or lightweight documents such as A6 cards index cards or U S check carbons load a stack of at least five documents to ensure that the ADF properly detects and feeds the stack When scanning fewer than five small or lightweight documents scan the documents by placing them on the scanner glass e When loading long documents that hang over the end of the input tray pull out the input tray extender 1 and then load the documents 2 Load original documents 7 Chapter 1 How to load documents 1 Flip up the paper stop in the output tray that best matches the size of the documents that you are scanning Select the stop position that is closest to and beyond the edge of your document
18. cut off images troubleshoot 42 D disable scanner buttons 43 document feeder See ADF double sided scans troubleshoot 33 F fan filters clean 26 features color dropout 15 44 HP Smart Document Scan Software profiles 13 imprinter 17 long page support 14 Misfeed Multipick Detection 16 page rotation 14 scan background color 15 scanner hardware 3 Scanner JPEG compression 16 feed roller replace 27 filters clean 26 fuzzy images troubleshoot 33 G glass clean 25 H HP Scanner Tools Utility Imprinter tab 28 Maintenance tab 28 HP Smart Document Scan Software scan from 11 troubleshoot 38 imprinter clean 21 install print cartridge 18 position 19 test 20 troubleshoot 36 use 21 indicator lights 29 Instant Lamp On mode 5 SIS compliant programs scan from 12 J jams ADF 39 L lamp scanner 33 LED Reader 43 LEDs 29 lights 29 lines troubleshoot 35 load originals 5 long page support 14 M maintenance clean ADF 22 clean scanner glass 25 HP Scanner Tools Utility Imprinter tab 28 HP Scanner Tools Utility Maintenance tab 28 replace feed roller 27 replace separation pad 27 Misfeed Multipick Detection feature 16 O order feed roller replacement 27 separation pad replacement 27 P page orientation 14 pages missing troubleshoot 34 pages out of order 33 parts order 27 position imprinter 19 Power LED 29 Power Save mode 5 power on troubleshoot 32 print cartridge install 18 proble
19. d into an outlet and turned on e Ensure that the Power switch on the right side of the scanner is in the on position 30 Troubleshooting If the problem persists after verifying the above items try the following 1 Press the Power switch to the off position and then disconnect the power cable from the scanner Wait 30 seconds Reconnect the power cable to the scanner and then press the Power switch to the on position After 30 seconds the Power LED is lit with a steady green light and the Attention LED is off Check the USB connection Check the physical connection to the scanner Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner Ensure that the USB cable is securely connected between the scanner and the computer or USB hub The trident icon on the USB cable faces up when the cable is properly connected to the scanner If the problem persists after verifying the above items try the following 1 3 4 Do one of the following tasks depending on how the scanner is connected to the computer e If the USB cable is connected to a USB hub or a docking station for a laptop disconnect the USB cable from the USB hub or the docking station and then connect the USB cable directly to the computer e If the USB cable is directly connected to the computer plug it into another USB port on the computer e Remove all other USB devices from the computer except for
20. e Enable Instant Lamp On check box on the Buttons tab of the HP Scanner Tools Utility To switch back to Power Save mode clear the Enable Instant Lamp On check box Load original documents You can scan up to 200 single and double sided document pages from the automatic document feeder ADF and you can scan one side of a document directly from the scanner glass The section contains the following topics e Use the automatic document feeder e Load an original on the scanner glass Use the automatic document feeder For helpful information on loading your documents properly refer to the following topics e Document loading tips e How to load documents Document loading tips e The automatic document feeder ADF supports the following paper types Width 70 300 mm 2 75 11 8 in Lengih 148 864 mm 5 8 34 in Load original documents 5 Chapter 1 Weight 49 120 g m 13 32 Ib NOTE Inthe scanning software set the page size to match the width and length of the paper that you are scanning Scanning the following types of documents might result in paper jams or damage to the documents To scan these documents make a photocopy and then scan the copy instead Wrinkled or creased Curled documents documents Torn documents z Documents with paper lu clips or staples K gt Carbon paper gt Coated paper Extremely thin Paper with adhesive translucent paper notes or flags attached Photos a Overhead tr
21. e scanner glass How to scan The basic steps for scanning are 1 Load the originals 2 Do one of the following e Press the Scan button on the scanner front panel to start scanning with the assigned software and profile if appropriate e Onthe computer open the scanning software and then select the ISIS or TWAIN data source Select the appropriate settings and then initiate a scan Q TIP To reduce paper jams use scan settings that specify the actual dimensions of the pages that you are scanning TIP If you select duplex scanning or copying and you load the originals into the automatic document feeder ADF the scanner processes both sides of a two sided original at the same time 10 Use the scanner See also e Load original documents on page 5 e Associate a quick start button with scanning software on page 11 e Scan from scanning software on page 11 e Work with HP Smart Document Scan Software profiles on page 13 Associate a quick start button with scanning software The scanner includes two quick start buttons Scan 5 and Copy lJ You can associate any button aware scanning software with each of these buttons To associate a quick start button with scanning software follow these steps 1 Press the Tools K button on the scanner front panel to open the HP Scanner Tools Utility Click the Buttons tab 2 Inthe Program to Start drop down list for a button select the scanning software that
22. ed Settings dialog box On the Color Dropout tab specify the color dropout settings Set the background color for scans from the automatic document feeder When you scan from the automatic document feeder ADF you can choose a white or black background for the scan When the scan background contrasts with the color at the outside edges of the document the scanning software is better able to distinguish the edges of the scanned document For example use the black background to scan a document that is printed on white paper To select the scan background color in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select ascan profile and then click Edit 3 On the Scan tab of the Profile Settings dialog box click Advanced Settings 4 On the More tab of the Properties dialog box select a color from the ADF Background drop down list Set the background color for scans from the automatic document feeder 15 Chapter 2 E NOTE To set the scan background color in another scanning software navigate to the ISIS or TWAIN Advanced Settings dialog box On the More tab select a color from the ADF Background drop down list Use scanner hardware compression for faster scans The scanner supports multiple levels of JPEG compression to increase the rate of data transfer from the scanner to the scanning software on the computer The scanner compresses the data during the scanning p
23. eeding into the automatic document feeder ADF Scanning pages by loading the long edge first minimizes the length of the media passing the scan heads which results in faster scans E NOTE In the scanning software choose the layout setting that matches the orientation of the originals in the ADF To optimize data transfer from the scanner to the scanning software on the computer enable scanner hardware JPEG compression Typically the use of scanner compression reduces the time to complete all color scans and grayscale scans with resolution above 300 dpi Scanner compression affects the rate of data transfer only and can be used with all output formats If you are scanning to edit text the optical character recognition OCR software requires more processing time than for non OCR scans which is normal Wait for the item to scan E NOTE For the best OCR results scanner compression should be set to the minimum compression level or disabled Scanning at a higher resolution than necessary increases scanning time and creates a larger file with no additional benefit If you are scanning at a high resolution set the resolution to a lower level to increase scanning speed See also Automatically rotate scanned pages on page 14 Use scanner hardware compression for faster scans on page 16 Scan files are too large on page 35 The image is completely black or completely white When scanning with the ADF check the paper or
24. en the Scan button is pressed 36 Troubleshooting Buttons do not work After each step press a button to see if it is working correctly If the problem persists proceed with the next step 1 gt The buttons might be disabled in the HP scanning software Ensure that the Disable front panel buttons setting in the HP Scanner Tools Utility is cleared A cable might be loose Ensure that the USB cable and the power supply are securely connected Turn off the scanner wait 30 seconds and then turn the scanner back on Restart your computer If the problem persists the buttons might be disabled outside of the HP scanning software Try the following procedure a Open Control Panel select Scanners and Cameras and then select your scanner model from the list b Display the scanner properties e Windows 2000 Click Properties e Windows XP and Vista Right click your scanner model and then click Properties c Examine the buttons setting for your scanner e Windows 2000 Ensure that the Disable Device Events option is not selected e Windows XP and Vista Ensure the Take No Action option is not selected An unexpected program opens when a button is pressed NOTE The Scan and Copy button settings can be changed in the HP Scanner Tools Utility You cannot change the settings for the Cancel Tools or Power Save buttons After each step press a button to see if it is working correctly If the problem persists
25. ernatively start the scanning software that is assigned to this button By default start a scan that uses the HP Smart Document Scan Software profile that is assigned to this button Alternatively start the scanning software that is assigned to this button Cancel a scan or copy in progress Open the HP Scanner Tools Utility where you can do the following tasks e Associate the scanner quick start buttons with scanning software e Configure the buttons on the scanner front panel e Manage the imprinter e View information about scanner settings status and maintenance The Attention LED provides status information about the scanner Press the Power Save button to put the scanner in Power Save mode when you are not using the scanner When you are ready to continued Button name Description Scanner LEDs on page 29 begin scanning again press the Power Save button to wake up the scanner See also Scanner lamp setting The scanner supports two modes of lamp operation e In Power Save mode the scanner lamp times out and turns off automatically after about 15 minutes of inactivity When you are ready to begin scanning again press the Power Save button to wake up the scanner e In Instant Lamp On mode the scanner lamp times out and turns off automatically after about 15 minutes of inactivity but it remains warm and ready to scan To switch from Power Save mode to Instant Lamp On mode select th
26. es The HP Smart Document Scan Software includes several default profiles To view the existing HP Smart Document Scan Software profiles follow these steps 1 Click Start point to Programs or All Programs point to HP point to HP Smart Document Scan and then click HP Smart Document Scan Software 2 View the list of profiles Create profiles To create an HP Smart Document Scan Software profile follow these steps 1 Click Start point to Programs or All Programs point to HP point to HP Smart Document Scan and then click HP Smart Document Scan Software 2 Click New The Create New Profile dialog box is displayed Useful scanner features 13 Chapter 2 3 In the Profile name box type the name you want or accept the default name X TIP You might want to set up the new profile based on an existing one To do so select the Copy settings from profile check box and then select an existing profile from the list 4 Click Continue The Profile Settings dialog box is displayed 5 Select the settings for the profile For more information see the HP Smart Document Scan Software Help Automatically rotate scanned pages By default pages fed through the automatic document feeder ADF appear in the scan output in the same orientation as the pages in the ADF input tray The scanner can rotate the scan data to produce a different orientation in the scan output For example this feature is useful when you want fast scanning of
27. he HP Scanjet Drivers and Tools Reconnect the USB cable and power cable to the scanner and then press the Power switch to the on position After 30 seconds the Power LED is lit with a steady green light and the Attention LED is off Scanner operation problems Scanner will not turn on Scanner lamp stays on Scanner does not scan right away Scanner scans only one side of a double sided page Scanned image is fuzzy Scanned pages are out of order at the scan destination Scanned pages are missing at the scan destination Optimizing scanning and task speeds The image is completely black or completely white Scanned images are not straight Scanned images contain streaks or scratches Vertical white stripes appear on the printed page Scan files are too large The imprinter is not printing or the print quality is poor Scanner will not turn on 32 If the scanner will not turn on when you press the front panel scanner buttons verify the following Verify that power is being supplied to the scanner Ensure that the Power switch on the right side of the scanner is in the on position The scanner may have been unplugged Check to see that the power cable has not become disconnected from the scanner or unplugged from the power source Troubleshooting Scanner lamp stays on The scanner lamp should time out and turn off automatically after a period of inactivity about 15 minutes If the scanner lamp remains on after a long period
28. ientation 34 Troubleshooting When scanning from the scanner glass the item might not be placed correctly on the scanner glass Make sure that the item you are trying to scan is placed face down on the glass and the lid is closed See also Load original documents on page 5 Scanned images are not straight When scanning with the automatic document feeder make sure that the paper guides touch the edges of the original Make sure that all documents are of the same size When scanning from the scanner glass the item might have shifted when you closed the lid Straighten the original on the scanner glass and then scan again Scanned images contain streaks or scratches When scanning with the automatic document feeder ADF follow the steps below After each step try another scan to see if the streaks or scratches are still apparent If so try the next step 1 Check that the originals are clean and unwrinkled 2 Clean the ADF or the scanner glass 3 Replace the separation pad and the feed roller See also e Clean the automatic document feeder on page 22 e Clean the scanner glass on page 25 e Replace the feed roller and separation pad on page 27 Vertical white stripes appear on the printed page The destination printer might be out of toner or ink Scan a different original to the same printer to see if the issue lies with the printer If the second original has the same problem clean the automatic
29. ity Click the Imprinter tab b In the Cartridge Status section click Record Replacement Position the imprinter The position of the imprinter determines the left right location of the imprinter mark on the scanned page Z NOTE For narrow pages if the imprinter is positioned outside of the width of the paper in the ADF input tray the imprinter is not able to print on the scanned pages In this case the scan does not complete and an error message is displayed on the computer screen Set up and use the imprinter 19 Chapter 2 1 Raise the ADF input tray until it clicks into place E NOTE Several paper sizes are indicated in the imprinter carriage If you set the imprinter at the position for the paper size that you are using the imprinter mark is printed about 5 mm 2 in from the side of the page You can select any position that prints on the size of the paper that you are using If you leave the imprinter between the marked positions the imprinter might shift during scanning and the imprinter mark will be of poor quality 3 Grasp the center of the ADF input tray and then lower the ADF input tray into position for scanning Test the imprinter Test the imprinter to verify that the print cartridge is loaded properly and to check the placement of the imprinter mark on the page E NOTE To prevent the counter value from changing during the test the imprinter test prints a preset mark in the configured location
30. m solve LEDs 29 Index profiles assign to quick start buttons 11 in HP Smart Document Scan Software 13 programs scan from 12 Q quick start buttons associate with scanning software 11 troubleshoot 38 R replace feed roller 27 replace separation pad 27 reset the scanner 30 rotate pages 14 S scan background color 15 files too large 35 from HP Smart Document Scan Software 11 from other programs 12 process overview 10 with one button press 17 scan buttons troubleshoot 37 scan profiles troubleshoot 37 38 scanner features 3 front panel buttons 4 lamp setting 5 lamp troubleshoot 33 LEDs 29 power on troubleshoot 32 scanner fan filters clean 26 scanner glass clean 25 load original 9 Scanner hardware compression feature 16 screen reader 43 separation pad replace 27 software uninstall and reinstall 32 speed troubleshoot 33 34 status lights 29 streaks troubleshoot 35 stripes troubleshoot 35 support 42 T technical support 42 test imprinter 20 troubleshoot ADF 38 ADF feeding 42 black scans 34 buttons 37 crooked images 35 cut off images 42 double sided scans 33 fuzzy images 33 HP Smart Document Scan Software 38 imprinter 36 lamp stays on 33 large scan files 35 LEDs 29 page order 33 pages missing 34 power on 32 guick start buttons 38 reset the scanner 30 scan buttons 37 speed 33 34 stops working 30 streaks 35 uninstall and reinstall software 32 white lines 35 white scan
31. nthly 26 For each fan filter follow these steps 1 2 Press the Power switch to the off position and then disconnect the USB cable and power cable from the scanner Remove the filter cover Care and maintenance Clean the filter in one of the following ways e Use compressed air to blow the debris off of the filter e Use a vacuum to remove the debris from the filter e Rinse the filter with water E NOTE Ifthe filter is damaged replace it with a new filter To order a replacement part go to www hp com support Inspect the filter cover If it is dirty use a clean damp lint free cloth to remove the dirt Ensure that the filter and the filter cover are completely dry A CAUTION A wet filter can damage the scanner Place the clean dry filter in the filter cover and then replace the cover on the scanner Reconnect the USB cable and power cable to the scanner and then press the Power switch to the on position Replace the feed roller and separation pad Replace the feed roller and separation pad under either of the following conditions Streaks on scans or paper jams occur repeatedly and cleaning the automatic document feeder does not help The HP Scanner Tools Utility Maintenance tab indicates that maintenance is due The feed roller replacement kit contains a feed roller and installation instructions The separation pad replacement kit contains a separation pad and installation instructions To o
32. of inactivity turn off the scanner wait 30 seconds and then turn the scanner back on Z NOTE The scanner lamp does not turn off when paper is in the automatic document feeder input tray Scanner does not scan right away Make sure the power switch on the right side of the scanner is turned on If the scanner has not been used for a while the scanner lamp might need to go through a warm up period before scanning can begin If the scanner lamp needs to warm up it takes a moment after starting the software or pressing a scanner button for scanning to begin You can enable Instant Lamp On mode in the HP Scanner Tools Utility Scanner scans only one side of a double sided page Verify the following e For single pass duplex scanning scan pages through the ADF e Select the Duplex setting in the scanning or copy software Scanned image is fuzzy When scanning with the automatic document feeder ADF follow these steps 1 Verify that the document original is not fuzzy 2 Check for any obstructions in the scanner paper path and make sure that the paper guides are positioned appropriately Try another scan 3 Ifthe scanned image is still of poor quality clean the ADF When scanning from the scanner glass it is important that the item you scan comes in close contact with the scanner glass Follow these steps 1 Verify that the document original is not fuzzy 2 Check to see that the item is in full contact with the scanner gla
33. pages that have a portrait orientation You can load the longer edge of these pages into the ADF input tray and obtain scan output with the shorter edge of the pages at the top of the image To enable scanned page rotation in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit 3 On the Layout tab of the Profile Settings dialog box select the appropriate options for Original Layout and ADF Feed Direction E NOTE In other scanning software the options for rotating pages are on the Layout tab of the ISIS or TWAIN Advanced Settings dialog box Scan extra long documents By default the automatic document feeder ADF accepts a stack of originals up to 300 x 432 mm 11 8 x 17 in You can choose to scan pages up to 300 x 864 mm 11 8 x 34 in through the ADF To enable long page scans in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select ascan profile and then click Edit 3 Onthe Layout tab of the Profile Settings dialog box select Custom in the Size drop down list and then type the actual page dimensions up to 300 x 864 mm 11 8 x 34 in in the Width and Height boxes Z NOTE In other scanning software the page size settings are on the Layout tab of the ISIS or TWAIN Advanced Settings dialog box NOTE Some scanning and destination software including the
34. perienced document management professionals might be interested in the following scan features that are available in the HP Smart Document Scan Software Many of these features are also available from any ISIS or TWAIN compliant document scanning software that allows you to modify the scan settings e Work with HP Smart Document Scan Software profiles e Automatically rotate scanned pages e Scan extra long documents e Filter out color from a document color dropout e Set the background color for scans from the automatic document feeder e Use scanner hardware compression for faster scans e Disable Misfeed Multipick Detection e Scan without reviewing e Setup and use the imprinter Work with HP Smart Document Scan Software profiles An HP Smart Document Scan Software profile provides a fast efficient way to select the settings for scanning and processing document pages You can set up profiles for use with the quick start buttons on the scanner front panel Use the HP Smart Document Scan Software to set up and modify profiles Use the HP Scanner Tools Utility to assign a profile to a quick start button on the scanner front panel You can configure each profile to perform specific scanning functions that you use often For example if you frequently need to scan originals at 200 dpi color to a searchable PDF file and e mail that file to a co worker you can create a profile with the necessary settings to accomplish this task View profil
35. plies e Clean the automatic document feeder e Clean the scanner glass e Clean the scanner fan filters e Replace the feed roller and separation pad e HP Scanner Tools Utility scanner maintenance information Occasional cleaning of the scanner helps ensure high quality scans The amount of care necessary depends upon several factors including the amount of use and the environment You should perform routine cleaning as necessary Routine cleaning and maintenance should include cleaning the automatic document feeder ADF the scanner glass and the fan filters A CAUTION Avoid placing items that have sharp edges paper clips staples wet glue correction fluid or other substances in the scanner Document pages should not be curled wrinkled or stuck together Order maintenance and scanning supplies You can purchase maintenance parts online Items such as the feed roller replacement kit are available for worldwide delivery 1 Visit the HP scanner support Web site at www hp com support 2 Select your country region and then select your language 3 Enter the scanner model number and then press Enter Clean the automatic document feeder 22 The automatic document feeder ADF requires periodic maintenance depending on the amount of use and the type of paper that is fed through it Clean the ADF under the following conditions e The ADF rollers are visibly dirty e The ADF has trouble feeding documents e Vertical streak
36. ports that the ink level is low NOTE To use the imprinter load originals in the automatic document feeder ADF The imprinter cannot print on pages placed on the scanner glass To remedy other imprinter problems try the following 1 Verify that the Enable Imprinting check box is selected in the scanning software 2 Ifthe imprinter ink is smearing or leaving blobs of ink on the paper remove the print cartridge and then gently wipe the copper contacts of the print cartridge with a clean damp lint free cloth Reinstall the print cartridge but do not reset the ink level in the HP Scanner Tools Utility 3 Verify that the cartridge stall latch holds the print cartridge firmly in place 4 Verify that the imprinter is positioned at one of the predefined locations that is inside the width of the paper as it is fed through the ADF 5 Clean and test the imprinter a Press the Tools k button on the scanner front panel to open the HP Scanner Tools Utility Click the Imprinter tab and then click Clean Imprinter Ensure that the ADF has at least one piece of paper in the input tray c Inthe HP Scanner Tools Utility click Test Imprinter d lf the imprinter print quality is good continue scanning Otherwise replace the print cartridge See also Set up and use the imprinter on page 17 Scanner buttons are not working correctly Buttons do not work An unexpected program opens when a button is pressed Wrong profile is used wh
37. rder replacement kits go to www hp com support 1 Press the Power switch to the off position and then disconnect the USB cable and power cable from the scanner Inspect and clean the two customer accessible fan filters Open the top ADF access door and then replace the feed roller and separation pad as described in the installation instructions that were included with the replacement kits Replace the feed roller and separation pad 27 Chapter 3 4 Close all ADF access doors and then reconnect the USB cable and power cable to the scanner 5 Press the Power switch to the on position and then update the scanner maintenance history a Press the Tools k button on the scanner front panel to open the HP Scanner Tools Utility Click the Maintenance tab b In the Feed Roller Maintenance and Separation Pad Maintenance sections click Record Replacement For more information see the HP Scanner Tools Utility help See also Clean the scanner fan filters on page 26 HP Scanner Tools Utility scanner maintenance information The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage and maintenance history You can use this tab to record scanner maintenance The Imprinter tab of the HP Scanner Tools Utility displays information about the scanner imprinter and the imprinter print cartridge You can use this tab to record that the print cartridge has been replaced To open the HP Scanner Tools Utility
38. rocess The scanning software can uncompress the data in order to create scanned images JPEG compression works on grayscale and color scans To enable JPEG compression in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select ascan profile and then click Edit 3 Turn on compression A On the Scan tab of the Profile Settings dialog box select the Use scanner compression for optimal speed check box Set how much compression should be performed a On the Scan tab of the Profile Settings dialog box click Advanced Settings b On the More tab of the Properties dialog box move the Scanner JPEG Compression slider to the position that you want NOTE To specify the level of JPEG compression in another application navigate to the TWAIN or ISIS Advanced Settings dialog box and then move the Scanner JPEG Compression slider to the position that you want Disable Misfeed Multipick Detection The Misfeed Multipick Detection feature stops the scan or copy process if it senses that multiple pages are fed into the scanner at one time This feature is enabled by default To disable the Misfeed Multipick Detection feature in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select ascan profile and then click Edit 3 On the Scan tab of the Profile Settings dialog box click Advanced Settings 4 On
39. s 34 TWAIN compliant programs scan from 12 U uninstall and reinstall software 32 use imprinter 21 V vertical white stripes troubleshoot 35 W Web sites replacement parts 27 white scans troubleshoot 34 white stripes troubleshoot 35 45 46
40. s appear in images scanned by the ADF e After scanning a document that is dusty dirty or has pencil writing on it through the ADF e The environment is dusty Care and maintenance If you use the ADF several times per week monthly cleaning is recommended Set up a cleaning routine that is appropriate for the scanner 1 Press the Power switch to the off position and then disconnect the USB cable and power cable from the scanner 2 Open the scanner lid Clean the automatic document feeder 23 Chapter 3 3 Clean the clear scanning strip on the scanner bed Wipe the clear area with a clean damp lint free cloth 4 Close the scanner lid 5 Lift the latch on top of the ADF to open the top and side ADF access doors 24 Care and maintenance 6 Locate the white strip on the side ADF access door and the clear scan window inside the ADF Wipe both of these areas clean with a clean damp lint free cloth 7 Wipe the ADF rollers with a clean damp lint free cloth 8 Wait several minutes for the rollers to dry and then close the ADF access doors 9 Reconnect the USB cable and power cable to the scanner and then press the Power switch to the on position Clean the scanner glass Clean the scanner glass under the following conditions e Streaks scratches or spots appear in images scanned from the scanner glass e After scanning a document that is dusty or dirty from the scanner glass e The environmen
41. s as they come out of the automatic document feeder ADF 2 Fan the stack of document pages to ensure that the pages do not stick together Fan the edge that will be pointing into the ADF in one direction and then fan that same edge in the opposite direction 3 Align the edges of the documents by tapping the bottom of the stack against the table top Rotate the stack 90 degrees and repeat T H a 8 Use the scanner 4 Place the stack in the middle of the input tray Load the stack face up For fastest scanning load the stack with the left edge leading into the ADF E NOTE In the scanning software choose the layout setting that matches the orientation of the originals in the ADF 5 Adjust the paper guides to the width of the documents Take care not to overtighten the guides which can restrict paper feeding but make sure that the paper guides touch the edges of the documents 6 Gently push the stack forward to trip the tray sensor Load an original on the scanner glass Place items that do not meet the specifications for the automatic document feeder ADF directly onto the scanner glass Minimum size Any size Maximum size 300 x 432 mm 11 8 x 17 in Load original documents 9 Chapter 1 Place the original face down on the scanner glass as indicated by the reference mark E NOTE In the scanning software choose the layout setting that matches the orientation of the original on th
42. ss 3 Ifthe scanned image is still of poor quality clean the scanner glass See also e Clean the automatic document feeder on page 22 e Clean the scanner glass on page 25 Scanned pages are out of order at the scan destination Insert a multiple page document with the printed first page of the document facing up and with the top or left edge of the document pointing into the feeder See also Load original documents on page 5 Scanner operation problems 33 Chapter 4 Scanned pages are missing at the scan destination When scanning with the ADF pages that stick together are scanned as one item The hidden pages are not scanned Enable Misfeed Multipick Detection to stop the scan or copy process if multiple pages are fed into the scanner at one time To enable the Misfeed Multipick Detection feature in an HP Smart Document Scan Software profile follow these steps 1 2 3 4 Open the HP Smart Document Scan Software Select a scan profile and then click Edit On the Scan tab of the Profile Settings dialog box click Advanced Settings On the More tab of the Properties dialog box select the Enable check box Optimizing scanning and task speeds Several settings influence the total time for a scanning job When you want to optimize scanning performance consider the following information To optimize scanning speed for pages that are A4 or Letter size or smaller load the pages with the long edge f
43. t is dusty Clean the scanner glass 25 Chapter 3 To clean the scanner glass follow these steps 1 E Press the Power switch to the off position and then disconnect the USB cable and power cable from the scanner Open the scanner lid Clean the glass by using a soft lint free cloth that has been sprayed with a mild glass cleaner A CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass Do not spray the glass cleaner directly on the glass If too much glass cleaner is applied the cleaner could leak under the glass and damage the scanner Dry the glass with a dry soft lint free cloth Reconnect the USB cable and power cable to the scanner and then press the Power switch to the on position NOTE lf cleaning the top surface of the glass does not remove all dirt and smudges from the glass you can also clean the underside of the glass Cleaning the underside of the glass requires that you disassemble the scanner For instructions on how to clean the underside of the scanner glass go to www hp com support Clean the scanner fan filters The scanner includes two customer accessible fan filters These filters prevent dust and debris from entering the fans If the scanner is in a dirty or dusty environment clean the filters mo
44. the keyboard and the mouse Press the Power switch to the off position wait 30 seconds and then press the Power switch to the on position Restart the computer After the computer has restarted try using the scanner If the scanner works and you changed the way it was connected to the computer in step 1 the communication problem might involve the USB hub the docking station a USB port or another USB device Leave the scanner directly connected to the computer Try using the scanner after reconnecting each additional USB device and disconnect any USB devices that prevent the scanner from working correctly If the scanner does not work uninstall and then reinstall the HP Scanjet drivers and utilities Scanner initialization or hardware problems 31 Chapter 4 Uninstall and then reinstall the HP Scanjet utilities If checking the scanner cable connections did not solve the problem the problem might have occurred because of an incomplete installation Try uninstalling and then reinstalling the HP scanning utilities 1 Press the Power switch to the off position and then disconnect the USB cable and power cable from the scanner Use the Add Remove tool in Windows Vista the Programs and Features tool from the Control Panel to uninstall the following items e HP Scanjet N9120 Document ISIS TWAIN e HP Scanjet N9120 Utilities Restart the computer Use the HP Scanning Software CD that came with the scanner to reinstall t
45. tomatic document feeder problems Use this section to help resolve issues that might occur when scanning from the automatic document feeder ADF Paper jams usually result from inappropriate paper being fed into the ADF Review the tips for using the ADF If misfeeds occur frequently perform ADF maintenance This section contains the following topics e Clear ajam from the automatic document feeder e Automatic document feeder does not feed paper e The bottom of the scanned image is cut off See also e Use the automatic document feeder on page 5 e Disable Misfeed Multipick Detection on page 16 e Care and maintenance on page 22 38 Troubleshooting Clear a jam from the automatic document feeder 1 Remove any loose pages from the automatic document feeder ADF input tray 2 Lift the latch on top of the ADF to open the top and side ADF access doors 3 Remove any jammed pages from the ADF input tray Automatic document feeder problems 39 Chapter 4 4 Remove any jammed pages from inside the ADF 6 If the jammed page still cannot be removed follow these steps a Open the scanner lid b Push the green tab toward the scanner lid to open the inner ADF access door If the door does not open automatically gently pry it open c Gently pull the page out of the ADF 40 Troubleshooting 7 Close the inner ADF access door and then close the scanner lid 8 At the scan destination examine the
46. y blinks green lit with a steady green light The scanner is in Power Save mode O The Power LED is lit with a steady dim amber light Troubleshooting 29 Chapter 4 continued LED indications Scanner action or condition The scanner is on and ready to scan o The Power LED is lit with a steady green light o The scanner is scanning an original a he Attention LED The Power LED is blinks green at a lit with a steady green medium speed light Both LEDs are off There is no power to the scanner Scanner initialization or hardware problems If the scanner does not work after installation or if the scanner has stopped working correctly you might see a message on the computer screen that is similar to one of the following e The scanner could not be initialized e The scanner could not be found e An internal error has occurred e The computer cannot communicate with the scanner To fix the problem check the scanner cables and software as described in the following sections e Check that the scanner has power e Check the USB connection e Uninstall and then reinstall the HP Scanjet utilities Check that the scanner has power The power cable is connected between the scanner and a power outlet e Ensure that the power cable is securely connected between the scanner and a live electrical outlet e If the power cable is connected to a surge protector ensure that the surge protector is plugge
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