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Hitachi HCX5000I Telephone User Manual

1. eys CAPs A ER 7 i i MW CUME cae 1 cae 2 cap 3 CAP 4 HDI HD2 HD3 RD 4 NE Handset t N 1 T i Ced Re cupa qr pdt pie 1 Cis UR AN 1 i pov psc hui 1 1 i ABC DEF ER iA MENU 2 3 E ERO Cie T zs i m TOW i i GHI KL MNO i x l i i i 4 5 6 i re E n SLPRS TV wxv ie id 7 6 9 fi i OPER i i i i i e o 4 Mus SENTL mee I RLGUODU Cn i NC PGP i i Roses DER ez CNEL TOI TON A CU 1 I 1 arose rd rm n cro rer ERA ror er P ME aec emer i gt X A zA HCXTD840 Issue 1 July 2001 Programmable Keys Figure 1 1 SelecSet 500A The SelecSet 500A is a multifunction telephone that is used for call control operations and to serve other users in a facility It is also called an attendant console Your LCD Display Night Key Fixed Keys Dial Pad 1 1 SelecSet keys SELECSET 500A USER GUIDE The SelecSet 500A has 21 fixed keys 24 programmable keys and an 8 x 40 display Operations are performed using the display and the keys Both are described in detail on the following pages HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A THE DISPLAY The Display About the The SelecSet 500A 8 line 40 character display simplifies display the placement and answering of calls along with other attendant functions See Figure 1 2 for an example of what you see when your console is idle
2. page 2 83 Rediabng Numbers eese page 2 85 Sending Pushbutton Tones page 2 87 Training Attendant Operators page 2 89 Trunk Answer From Any Station TAFAS page 2 90 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS Soft Key Controlled Features Soft key Using your SelecSet 500A you can perform the following features functions and activate the following features for stations phones within your facility via soft keys that interact with the LCD e Call restrictions Changing your status Coverage Credit limit Do not disturb Setting the system clock e Wakeup reminder calls Viewing the cost of calls HCXTD840 Issue 1 July 2001 2 3 Call Restrictions SELECSET 500A USER GUIDE Controlling As the attendant you can control station calling privileges station calling using three levels of restrictions These restrictions are set privileges and canceled at your SelecSet 500A console through the lt FEATUR gt soft key menu Table 2 1 defines each restriction level The station restrictions invoked by this feature pertain only to calls originated by a station These restrictions do not affect the station s ability to receive calls Restriction displayed TOLL Table 2 1 Call restriction levels Definition All direct dial long distance calls are restricted The station can make Local calls
3. 0 2 13 SelecSet 500A Programmable Keys 2 92 Description of Key Labels and Functions A 4 HCXTD840 Issue 1 July 2001 ix LisT OF TABLES SELECSET 500A UsER GuIDE x HCXTD840 Issue 1 July 2001 PREFACE PREFACE About this section Purpose About the features selected for your phone When your phone system is part of a network This preface includes a description of the purpose contents and use of this document along with an overview of how the document is organized The purpose of this guide is to describe SelecSet 500ATM attendant operations for both WelCOMM hotel motel and COMMerce business systems Differences between WelCOMM and COMMerce terminology are noted Your SelecSet 500A may not be set up to perform all the operations described in this document However your system administrator has carefully selected the features assigned to your phone If your phone system is part of a private network separate phone systems sharing resources through direct connections attendant operations may differ slightly Contact your system administrator and refer to the online Networking Application Notes HCXTD960 for more information HCXTD840 Issue 1 July 2001 xi Intended audience SELECSET 500A USER GUIDE This guide is intended to provide the attendant or any other user of the SelecSet 500A with descriptions and guidelines regarding attendant features and fu
4. CAP T CAP 7 CAPS CAPA HDT RD2 RID 3 RED 4 Er xe ABC DEF DSL LL RCL i mF cow GHI JKL MNO Prs Tuv Wxy em cow peu m 8 OPER 0 EM Ed du rd XR m ar au Figure 1 7 500A programmable keys Key Six of these programmable keys should be used for assignment specific features and are described in the section entitled Suggested Programmable Keys on page 1 21 You can use the remaining keys as autodial keys for one touch access to access codes account codes and frequently called numbers or optional features See Optional Programmable Keys on page 1 23 Programming instructions are at the end of this guide 1 20 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A SUGGESTED PROGRAMMABLE KEYS Suggested Programmable Keys About suggested programmable keys Suggested programmable keys should be assigned to features that are important or frequently performed attendant operations Your system administrator assigns all of these keys at the Customer Maintenance Administration Terminal CMAT Table 1 2 Suggested programmable keys Key Name Purpose lt CLME gt Press lt CLM
5. Line 1 04 20 PM Mon Jun 27 301 Calls Wait 0 Line 2 1 Line 3 2 Line 4 3 Line 5 4 Line 6 LI L2 Line 7 L3 L4 Line 8 MSG CHARGE FEATUR Figure 1 2 SelecSet 500A Liquid Crystal Display HCXTD840 Issue 1 July 2001 1 3 THE DISPLAY SELECSET 500A UsER GUIDE Display A line by line explanation of the display follows components 1 Provides the time and date your station number and the number of calls waiting The calls waiting display registers incoming 3 or 4 digit trunk calls internal calls information dial 0 calls and recalls outside calls that are transferred to a station that does not answer and automatically return to your console While users in your facility call you by dialing 0 you also have your own 3 or 4 digit station number 2 through 5 Represent call appearances Four call appearances keys or CAPs labeled CAP CAP2 CAP3 and CAP4 are provided Each CAP can be used to represent a single call CAPs are located above and to the left of the keypad They are discussed in more detail under Displaying Caller ID Information on page 1 7 6 and 7 Display information about hold loops Four hold loops HLD1 HLD4 are usually provided on your SelecSet These hold loops are located above and to the right of the keypad Hold loops are discussed in greater detail under Displaying Caller ID Information on page 1 7
6. Figure A 5 Ringing level changed to low HCXTD840 Issue 1 July 2001 A 7 CHANGING THE RINGING LEVEL SELECSET 500A USER GUIDE Note You can still use the ringing volume control at the top right of your console to adjust volume The maximum volume is of course louder if the ringing level is set to normal 3 Press the lt R LEV gt key to toggle between the two levels The level that is displayed when you exit the test mode is the one that is in effect 4 Exitthe test mode at any time by returning the TEST switch to its original position A 8 HCXTD840 Issue 1 July 2001 DEMONSTRATING DEFAULT RINGING PATTERNS Demonstrating Default Ringing Patterns Procedure To demonstrate default ringing patterns 1 While displaying any ringing frequency 500 400 500 400 600 500 600 the default pattern for station to station calls is displayed and demonstrated The default pattern is simply the pattern normally used Figure A 6 provides an example of the default ringing pattern DATT TEST KEY NO RINGING FREQUENCY 500Hz RINGING LEVEL NORMAL RINGING PATTERN LINE LINE USA R FRQ R LEV R PTN DA ROM LCD Figure A 6 Default for station to station calls 2 Todisplay demonstrate another ringing pattern press R PTN again See Figure A 7 DATT TEST KEY NO RINGING FREQUENCY 500Hz RINGING LEVEL NORMAL RINGING PATTERN TRUNK LINE USA R FRQ R LEV R PTN DA ROM LC
7. 6 Remove the label and place it carefully on the key HCXTD840 Issue 1 July 2001 2 97 LABELING INSTRUCTIONS SELECSET 500A UsER GUIDE Example See Figure 2 3 for an example of proper label placement LABEL Figure 2 3 Example of key labeling After you label your programmable keys store the remaining labels in a safe place you ll need them again if you reprogram your keys 2 98 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS LABELING INSTRUCTIONS Quick Reference Sheet Performing basic attendant operations Placing a call page 1 29 Answering and transferring a call page 1 31 and page 1 42 Use this section as a quick reference when you need to perform basic attendant operations See the page numbers beside each operation for more information To place a call 1 Press lt START gt 2 Dial the station or outside number dial the trunk access code for outside numbers usually 9 3 Press START again to disconnect To answer and transfer a call 1 Press the ANS key to answer the call 2 Dial the number to which you want to transfer the call 3 Press lt JOIN gt to complete the transfer HCXTD840 Issue 1 July 2001 2 99 LABELING INSTRUCTIONS SELECSET 500A USER GUIDE Holding a call page 1 38 Creating a multiparty conference call page 1 50 2 100 To hold a call use any of the following methods Using soft park 1 While connected to another party
8. Coverage About coverage Controlling cover busy no answer for outside calls to inside numbers 2 8 SELECSET 500A USER GUIDE Coverage enables users to redirect calls that come to their stations Depending on the type of coverage used calls can be redirected automatically or only when the called station is busy or does not answer You can control the cover busy no answer setting for calls from outside the facility through your attendant console However the covering point registered from the attendant can only be an inside number All other types of coverage including cover busy no answer for outside calls to an outside number are programmed at the user s station Cover busy no answer for outside calls to inside numbers can be registered from stations or your Selec500A Neither station nor attendant registration has priority Therefore the most recently registered coverage is in effect regardless of whether it was registered from the station or your console HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS REGISTERING COVERAGE Registering Coverage Procedure 1 Press the lt FEATUR gt soft key You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Select One Soft Key COVER WAKEUP DND RESTR NEXT EXIT 2 Press lt COVER gt You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L1 L2 Dial Station No CLEAR EXIT 3 Dial the desired s
9. keys Procedure To use this feature press the flashing trunk group answer key or the lt ANS gt key to answer the call You are connected to the caller and the call is moved to the lowest numbered CAP available If text is assigned to the trunk group you see it on your display 11 00 am Wed Mar 10 686 Calls Wait 0 1 Inc Trnk 21 WATS1TULSA 2 3 4 Li L2 L3 L4 MS G CHARGE FEATUR e Inc Trnk indicates an incoming trunk call 21 is the trunk number e WATSITULSA is the name of the trunk 2 60 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS ATTENDANT CONTINUOUS RINGING Attendant Continuous Ringing About In most situations it is preferable to have calls ring only attendant once at your console to prevent distractions from a excessive ringing However sometimes you may want gins calls to continue to ring even if you are on another call For example if you are in a minimally staffed hotel where front desk personnel provide answering backup for the attendant continuous ringing alerts the front desk staff to pick up calls Use of the This feature is for attendants only feature This feature is used in conjunction with trunk answer from any station TAFAS See Trunk Answer From Any Station TAFAS on page 2 90 This feature is set at the CMAT and cannot be controlled from your console HCXTD840 Issue 1 July 2001 2 61 BLOCKING AND SENDING CALLER ID SELECSET 500A
10. or the appropriate special answer key The display shows the active call as well as the call on the hold loop 3 Once the second call is disconnected press the winking hold loop to retrieve the held call CAP At least two CAPs must be available before you can availability answer a call This ensures that one CAP can be used to answer a call while another can be used to place a call See Holding on page 1 38 for more details on holding calls HCXTD840 Issue 1 July 2001 1 37 HOLDING Holding About holding 1 38 SELECSET 500A USER GUIDE Depending on how your SelecSet 500A phone is programmed you can hold calls three different ways In most cases it is preferable to use the soft park key or a hold loop to hold calls because the lt HOLD gt key uses a CAP A description of each of the different methods follows Method Soft park key Description Use it to place up to 10 calls on hold The held calls do not occupy a CAP Calls are automatically retrieved in first in first out order Therefore the first call placed in soft park hold is the first call retrieved Although soft park is often used to hold single calls hold loops are preferred because they do not tie up CAPs Your system administrator must program this key Hold loop 1 8 Use to hold a single call The held call does not occupy a CAP A single key represents a single call when using a hold loop Your system administrator must assign
11. try again momentarily unavailable register do not disturb Sorry System Error and there is a system try again momentarily error HCXTD840 Issue 1 July 2001 2 23 RINGING A DO NOT DISTURB STATION SELECSET 500A UsER GUIDE Ringing a Do Not Disturb Station About this The procedures described in this section let you ring section break in to a station that has invoked the do not disturb feature When you dial a station in do not disturb you hear reorder tone fast busy tone and your display shows DO NOT DISTURB In the following example the dialed number is 3196 11 00 am Wed Mar 10 686 Calls Wait 0 1 NO DSTRB 3196 2 3 4 L 1 L2 L3 L4 MSG CHARGE FEATUR Procedure To ring the station 1 Press START 2 Press lt OVR gt 3 Dial the station number 2 24 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS TRANSFERRING TO A STATION IN Transferring to a Station in Do Not Disturb Procedure To transfer a caller to a do not disturb station 1 When you answer a call to be transferred dial the station number to which you want to transfer the call 2 You see the following display and hear reorder tone like a fast busy signal The display indicates that the first party in this example station 1102 is on hold at CAP2 and the second party who is in the do not disturb state station 3196 is at CAPI 3 4 L 1 L3 MSG 11 00 am Wed Mar 10 686 Calls Wait 0 1 NO D
12. 4 L 1 L2 Enter Chg Amount 0400 add sub CLEAR EXIT HCXTD840 Issue 1 July 2001 2 17 CONTROLLING CREDIT LIMIT SELECSET 500A USER GUIDE Procedure Your display updates to confirm the value as follows continued 11 00 am Wed Mar 10 1 686 Calls Wait 0 2 3 4 L 1 L2 OK Credit Updated By 4 00 CLEAR EXIT Various When you attempt to enter credit limit information you displays may see any of several displays Invalid Station Class or Number the station is not allowed to use the credit limit feature or you dialed an invalid station number Credit Feature in Use the credit limit is being edited from another terminal Error Max Min Value Assigned the credit value update would make the credit limit more than 9999 or less than 0 Error Invalid Dollar Amount you entered an invalid number or waited too long before entering a value 2 18 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS Do NoT DISTURB Do Not Disturb About Do not disturb DND prevents a station from being do not disturb called You can control this feature from your SelecSet 500A while the station is idle or while you are on a call Registering To register do not disturb for a station Do not disturb 1 Press the lt FEATUR gt soft key You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Select One Soft Key COVER WA
13. 8 The soft key menu lets you retrieve messages view the charge for the last outgoing call made from the console and control certain station features See Soft Keys on page 1 18 for more information 1 4 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A THE DISPLAY Display The displays on your SelecSet 500A change depending on changes the operation being performed For example line 8 of the display can be used to show how a particular key is programmed As various operations are described in the following sections you see examples of the appropriate displays This section illustrates the most commonly viewed displays When you dial You see this display when you dial a number in your an internal facility number 04 20 pm Mon Jun 27 301 Calls Wait 0 1 Dial 300 2 3 4 L1 L2 L3 L4 MSG CHARGE FEATUR HCXTD840 Issue 1 July 2001 1 5 THE DISPLAY When you connect to an internal number SELECSET 500A USER GUIDE You see this display when you are connected to that number 2 3 4 L1 L3 MSG 04 20 pm Mon Jun 27 301 Calls Wait 0 1 Connect 300 MARTIN RYAN In Office L2 L4 CHARGE FEATUR When you answer an internal call You see this display when you answer a call from someone within your facility 04 20 pm Mon Jun 27 301 Calls Wait 0 1 Inc Sta 300 MARTIN RYAN 2 3 4 L1 L2 L3 L4 MSG CHARGE FEATUR 1 6 HCXTD684
14. A 8 A 9 A 10 List of Figures SelecSet 500A cai dele aaa 1 1 SelecSet 500A Liquid Crystal Display 1 3 500A fixed keys 0 0 eee eee eee ee 1 13 Illustration of CAPs 1 through 4 1 16 500A soft keys 0 eee eee 1 18 Soft key menu 0 0 0 0 cee eee eee 1 19 500A programmable keys 1 20 Recording jack 0 2 eee eee ee eee 2 84 Programmable key numbering 2 94 Example of key labeling 2 98 Attendant console control panel A 2 Console test display 0 0 0 0 eee eee A 2 Console test display 0 0 0 0 eese A 3 Normal ringing level volume A 7 Ringing level changed to low A 7 Default for station to station calls A 9 Displaying another ringing pattern A 9 Displaying data adapter assignment A 11 Displaying console ROM version A 12 Display LCD test A 13 HCXTD840 Issue 1 July 2001 vii LisT OF FIGURES SELECSET 500A USER S GUIDE viii HCXTD840 Issue 1 July 2001 List of Tables Table 1 1 Table 1 2 Table 1 3 Table 2 1 Table 2 2 Table 2 3 Table A 1 SelecSet 500A Fixed Keys 005 1 14 Suggested programmable keys 1 21 Optional programmable keys 1 23 Call restriction levels 0 0000000 5 2 4 Summary of credit limit types
15. Operator assisted long distance calls Calls to other stations Calls to the attendant TOL OP All long distance calls are restricted The station can make Local calls Calls to other stations Calls to the attendant ALL All outside calls are restricted The station can make calls to other stations and the attendant Note You can control call restrictions while your console is idle or while you are talking 2 4 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS REGISTERING CALL RESTRICTIONS Registering Call Restrictions Procedure To register call restrictions 1 Press the FEATUR soft key You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Select One Soft Key COVER WAKEUP DND RESTR NEXT EXIT 2 Press lt RESTR gt If you are not connected to the station for which you re setting restrictions enter the station number If you are connected to the station you see the restriction display 11 00 am Wed 1 2 3 4 Li Dial Station CLEAR Mar 10 686 Calls Wait 0 L2 No EXIT HCXTD840 Issue 1 July 2001 2 5 REGISTERING CALL RESTRICTIONS Procedure continued SELECSET 500A USER GUIDE 3 Ifyou make an error before you finish dialing press CLEAR and reenter the number You see this display 1 2 3 4 11 00 am Wed Mar 10 686 Calls Wait 0 Li Call Restrictions Station
16. Receiving a System Alarm sene 2 51 Receiving a PMS Alarm sese 2 52 Receiving a VMS Alarm eeeeeceeeeeeeeeeee tenente 2 52 Receiving an Answer Detection Alarm 2 53 Receiving a Wakeup Reminder Call Alarm 2 53 Receiving a Long Trunk Alarm eee 2 55 Receiving an E911 Alarm eee 2 56 Receiving a Line Lockout Alarm eene 2 57 Announced Calls eicit rre rette 2 58 HCXTD840 Issue 1 July 2001 SELECSET 500A USER S GUIDE TABLE OF CONTENTS Answering Another Phone eseeeeeeene 2 59 Answering a Specific Line eee 2 60 Attendant Continuous Ringing eee 2 61 Blocking and Sending Caller ID esse 2 62 Blocking Calls Between Guest Rooms eese 2 66 Calling Out on a Specific Trunk eee 2 67 Camping on to a Busy Station sesesseeeeee 2 68 Checking Tr nk auietete toe fet hera 2 70 Code Calls teet trees cole etae et e teet 2 72 Dialing Frequently Called Numbers esses 2 74 Extending an Incoming Data Call to a Station 2 16 Intercom ICOM Calls esee 2 77 Night Serviette ce b e Fe nese tette Re eee eara 2 78 rupe 2 79 Pa
17. SELECSET 500A USER GUIDE You can retrieve three message types from your SelecSet 500A console using the lt MSG gt soft key Callme messages which are sent by internal users within your company Voice messages from internal and external callers Text messages To retrieve these types of messages 1 If your message lamp is flashing press the lt MSG gt soft key to retrieve your message s For a callme message press lt NEXT gt to view other messages RETURN to dial the originator of the message 470 in the example and DELETE to discard the message or EXIT to leave the messaging displays If you receive a call while using the soft keys press EXIT before answering the call For a VMS message press NEXT to view other messages RETURN to dial the VMS 350 DELETE to discard the message or EXIT to leave the messaging displays HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A MESSAGING When you have a voice message system VMS message you see this display the message is from the VMS extension in this case extension 350 1 2 3 4 L 1 0 1 11 00 am Wed Mar 10 686 Calls Wait 0 Apri4 10 16am 350 NEXT L2 RETURN DELETE EXIT HCXTD840 Issue 1 July 2001 OI indicates that this is the first message in the queue 4 When you are connected to the voice message system you are directed to press certain keys on your keypad to r
18. Select One Soft Key TIME 2NDWU CREDIT NEXT EXIT 3 Press CREDIT HCXTD840 Issue 1 July 2001 2 15 CONTROLLING CREDIT LIMIT SELECSET 500A USER GUIDE Procedure 4 Ifyou are not connected to the station for which continued you re setting credit enter the station number 5 Ifyou are connected to the station you see this display where you can enter a credit value Note To register credit for a group your console must be idle 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L1 L2 Dial Station No CLEAR EXIT If the station has a zero balance you see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 200 Not Using Credit Feature UPDATE EXIT 2 16 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS CONTROLLING CREDIT LIMIT Procedure If the station has a balance the display shows the continued credit value In the following display station 200 has a credit balance of 6 00 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 200 Credit Amount 06 00 UPDATE CANCEL EXIT 6 Toentera credit value either negative or positive press lt UPDATES gt To clear the current credit value assigned press CANCEL 7 Usethe key pad to dial a four to five digit number plus the or sign Press to subtract Press to add For example when adding 4 00 your entry looks like this 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3
19. 11 00 am Wed Mar 10 686 Calls Wait 0 1 8601 WATS1TULSA 201 SIKES TOM 2 3 4 Li L2 L3 L4 2 Listen for a conversation 3 Ifa conversation is in progress press START to exit 4 Ifa conversation isn t in progress press CANCEL to unlock the connection and free the trunk Note The time out period is set by your system administrator and you do not receive the long trunk alarm if the connected station has data privacy activated HCXTD840 Issue 1 July 2001 2 55 RECEIVING AN E911 ALARM SELECSET 500A USER GUIDE Receiving an E911 Alarm About E911 alarms Procedure 2 56 When someone on the property calls 911 the E911 alarm lamp flashes to alert you to an emergency Depending on how your phone system is set up the visual alarm may be accompanied by distinctive ringing which is disabled when you acknowledge the wakeup alarm To identify who placed a 911 call 1 Press the E911 key The display shows the number of the station that made the call If more than one 911 call was made the E911 lamp continues to flash Press the E911 key until all 911 calls have been displayed When all 911 calls have been displayed the E911 lamp stops flashing Once you press the E911 key to display a 911 call information about the originating station is erased from the E911 alarm queue Press START or lift your handset to clear the display HCXTD840 Issue 1 July 2001 CHAPTER 2
20. Announce instructions for the desired party to respond to your page 4 Remain on the line to be automatically connected to the paged party HCXTD840 Issue 1 July 2001 2 79 PAGING Using zone paging with auto meet me continued Using zone paging with park Answering a zone page 2 80 SELECSET 500A UsER GUIDE 5 Toanswer a zone page with auto meet me the user dials the zone paging answer code 6 The user is connected to the paging party immediately To use zone paging with park 1 Press the ZPG P zone paging with park key or dial the zone paging with park access code while connected to the caller 2 Dial the proper zone number 3 Diala parked call identifier PCI When the PCI is dialed you can do one of two things Press START to complete the park OR Press lt CONF gt to create a three way conference when the paged party responds Note A PCI is a number used to identify the parked call Contact your system administrator for a list of the PCIs available in your system or use your own station number or the station number of the paged party as a PCI Parked call identifiers PCIs are sometimes referred to as beeper identification numbers BIDs To answer a zone page with park the user dials the call park retrieve access code plus the parked call identifier PCI used to park the call and is instantly connected to the parked call HCXTD840 Issue 1 July 2001 CHAPTER 2 ADD
21. Coverage calls ring at different keys depending on where they originate een thie COT IBS It rings at these keys call originates Outside the facility lt INC gt and lt ANS gt keys Inside the facility lt INF gt and lt ANS gt keys Procedure To answer a coverage call and send it to the covered station 1 Press the appropriate key to answer the coverage call 2 Press lt ICOM gt The caller is placed in consultation hold and the covered station is dialed automatically Consultation hold temporarily removes a party from the connection so transfer or conference operations can be performed When sending a coverage call back to the covered station you may want to remain in the connection to see if the station answers 3 Ifthe station answers press lt JOIN gt to connect the two parties 4 Ifthe station does not answer press lt CNCL gt to reconnect to the caller HCXTD840 Issue 1 July 2001 1 35 ANSWERING COVERAGE CALLS SELECSET 500A UsER GUIDE Feature access Stations can cover calls to you by dialing the appropriate codes feature access code plus 0 1 36 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A ANSWERING MULTIPLE CALLS Answering Multiple Calls Handling Attendant operators often handle multiple calls To handle multiple calls multiple calls using a hold loop 1 Press a hold loop HLDI HLDA to place the active call on hold The hold loop winks 2 Press ANS
22. Industry standard handsets Recording trainee conversations When training new attendant operators you may want to use the duplicate handset jack A handset jack is located about midway down on both sides of your console You can plug a second handset into the unused jack so that the trainer can monitor and enter trainee conversations The SelecSet 500A attendant console uses industry standard handsets so that you can use a handset from another SelecSet or analog phone while training You may choose to record trainees conversations rather than monitor them in person If so use the recording jack at the rear of the console or the RECORD key if your phone is equipped with one See Programming Your SelecSet 500A on page 2 92 HCXTD840 Issue 1 July 2001 2 89 TRUNK ANSWER FROM ANY STATION TAFAS SELECSET 500A USER GUIDE Trunk Answer From Any Station TAFAS About TAFAS Operation Calls that can be picked up Calls that cannot be picked up 2 90 This feature enables another station to pick up your calls during periods of heavy call traffic It is frequently used at smaller hotel motel properties that use the front desk for attendant backup When a second call comes to your attendant console while you are on another call your console continues to ring until you answer or until another specially designated station picks up the call Note The station designated to pick up additional calls is alerted
23. To use the voice announce feature announce call 1 Press START 2 Press lt ANNO gt 3 Dial the station number If the party is busy you hear busy tone Preventing You can use the lt MANS gt manual answer key to prevent voice announc voice announced calls from coming to your phone To ed calls prevent voice announced calls 1 Press lt MANS gt The MANS key lights Voice announced calls ring normally 2 To deactivate this feature press lt MANS gt again Note Your system administrator must assign this feature to a programmable key for you 2 58 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS ANSWERING ANOTHER PHONE Answering Another Phone Answering In some instances you may want to answer a call that is sim ringing at another phone phone s ca Procedure To answer a call that is ringing at another phone from your console 1 Press lt START gt 2 Dial the directed call pickup code and the number of the ringing station You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 Pick Up 8601 2 3 4 L 1 L2 L3 L4 MSG CHARGE FEATUR Pick Up indicates that you picked up someone else s call 8601 is the trunk number associated with the calling party HCXTD840 Issue 1 July 2001 2 59 ANSWERING A SPECIFIC LINE SELECSET 500A UsER GUIDE Answering a Specific Line Using trunk Use trunk group answer keys to answer calls over a group answer specific trunk group
24. a call is on hold Flashing lamp a ringing call Steadily lit CAP an active call CAP At least two CAPs must be available before a call can be availability answered one to answer calls and another to place calls Calls that ring The following calls ring at a CAP rather than at one of the at CAPs answer keys Call type Description Automatic callback Rings with a fast ringing pattern Outgoing trunk Rings with a fast ringing pattern queuing Calls to your Any call to a station number directory number assigned to the 500A that usually consists of three or four digits Priority calls to the Ring at the highest numbered attendant CAP available HCXTD840 Issue 1 July 2001 1 17 SOFT KEYS SELECSET 500A USER GUIDE Soft Keys About soft Six blank soft keys are located just under the display In keys Figure 1 5 the soft keys are enclosed by dotted lines N RECEIVER aa RINGER AARM NIGHT MW CLE CAP T CAP 2 CAP 3 CAP 4 HDI RD 2 RD 3 RD 4 SEPK TONE TOA UA BREN ANNO ABC DEF OL 1 2 3 Lm Ce CORY GHI JKL MNO si NY PRS TUV WXY NF COM PARK CHI CONF OPER AL SERT SWAP INC TIG PGP DER START CNEL FO
25. be assigned to both incoming and outgoing calls HCXTD840 Issue 1 July 2001 2 47 ASSIGNING AN ACCOUNT CODE Assigning an account code using an autodial key Assigning account codes to autodial keys Assigning an account code using the keypad 2 48 SELECSET 500A USER GUIDE You can use an autodial key to assign an account code without interrupting a call To use an autodial key At the beginning of a call 1 Press the desired autodial key before dialing the number During a call 2 Press the desired autodial key any time during the conversation The autodial key lights to confirm the account code has been assigned Each autodial key must be programmed with the appropriate feature access code either fixed or variable followed by the account code If using a variable account code be sure to include a sign at the end of the code See page 2 95 for instructions on programming autodial keys To assign an account code using the keypad At the beginning of a call 1 Dial the appropriate feature access code followed by the account code 2 Wait for dial tone 3 Dial the desired number Remember to include the trunk access code usually 9 if it is an outside call HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS ASSIGNING AN ACCOUNT CODE Assigning an During a call account code using the 1 Askthe party to hold keypad continued 2 Press lt JOIN gt 3 Dial the desired acces
26. call as follows key 1 Press the lt HOLD gt key while on an active call A CAP winks representing the held call 2 Press the winking CAP to retrieve the call Using the HOLD key ties up a CAP at least two CAPs must be available before a call can be answered This ensures that one CAP can be used to answer a call while another can be used to place a call Therefore if your console is programmed with hold loops use a hold loop rather than the hold key to hold a single call The hold loops are preferred because they do not tie up CAPs Placing a To place a conference call on hold you must use the eid call HOLD key Neither hold loops nor soft park can be on ho used to hold conference calls 1 40 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A HOLDING MULTIPLE CALLS SOFT PARK Holding Multiple Calls Soft Park About holding several calls Placing calls on hold using soft park Displaying calls in soft park Retrieving calls in soft park You can hold up to 10 calls on one key using soft park Because the soft park feature provides an easy way to hold and retrieve a large number of calls it is ideal for use during busy hours To place a call on hold using soft park 1 Press lt SFPK gt to place the call in soft park hold CAPI goes dark and the lt SFPK gt key begins to wink 2 Park up to 10 calls on the lt SFPK gt key To display calls in soft park 1 Press lt DSPL gt 2 Pr
27. gt key is lit contact your system administrator immediately The lt PMS A gt key remains lit until the condition causing the alarm is corrected Receiving a VMS Alarm VMS A lamp and key 2 52 If your system is equipped with a voice message system VMS the VMS A lamp lights when the voice message system is out of service If you notice that the VMS A lamp is lit contact your administrator immediately The VMS A key stays lit until the condition causing the alarm is corrected HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS RECEIVING AN ANSWER DETECTION ALARM Receiving an Answer Detection Alarm DET lamp and key If your system is equipped with an answer detection unit the DET lamp lights when the unit is out of service If you notice that the DET lamp is lit contact your administrator immediately The DET key stays lit until the unit is restored to service Receiving a Wakeup Reminder Call Alarm lt WAL gt and lt RAL gt lamps and keys The wakeup call alarm WAL or the reminder call alarm RAL lamp informs you when a wakeup or reminder call has not been answered Depending on how your phone system is set up the visual alarm may be accompanied by distinctive ringing which is disabled when you acknowledge the wakeup alarm If a wakeup reminder call is not answered the first time the system waits five minutes then tries again If the call is not answered the second time the system wa
28. in the following display HCXTD840 Issue 1 July 2001 2 43 DISPLAYING AND PROVIDING A VIP WAKEUP SELECSET 500A USER GUIDE Procedure You see this display continued 05 56 PM Wed Sep 24 11458 Calls Wait 0 1 2 3 4 L1 L2 L3 L4 23 2201 GLASS SEYMOUR FR 02 23 VIP key number 2201 guest s room number GLASS SEYMOUR guest s name FR language preference French 02 number of wakeup calls in your queue 4 When the guest answers the wakeup call respond with a spoken wakeup message Disconnect from the The system retries the VIP wakeup before the guest wakeup as a VIP wakeup 3 answers times then goes to your wakeup alarm key Do not respond to the e An alarm is sent burst ring at your VIP key immediately to your within a certain time wakeup alarm key OR period The wakeup retries as a regular wakeup call three times and then goes to your wakeup alarm key which lights 2 44 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS DISPLAYING AND PROVIDING A VIP WAKEUP Procedure When you press the wakeup alarm key you see this continued display 05 56 PM Wed Sep 24 1 2 3 4 L1 L3 Wake Up Alarm 11458 Calls Wait L2 L4 14864 08 00 VIP If you call the VIP guest s room directly without using the VIP key to initiate the wakeup you must manually cancel the wakeup See Canceling a Wakeup Reminder Call on page 2 35 HCXTD840 Issue 1 July 200
29. in this example 4 Press the CANCEL soft key to cancel the coverage Note that you can only change a station s coverage point by first canceling the active coverage point then registering a new one Invalid Sometimes when you try to register coverage for a station displays you receive an error message on your display as follows You see this display When you try to Invalid Station Class or Register coverage for a station Number for which coverage is not allowed Invalid Station Number Register a station as a covering point that cannot be specified as a coverage point 2 12 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS Credit Limit CREDIT LIMIT About credit As the attendant you can control credit limit on a limit per station basis to regulate calling privileges for cash paying customers Your facility can choose from three versions of the credit limit feature as follows Table 2 2 Summary of credit limit types Credit Limit Feature Definition Trunk disconnect Trunk disconnect limits calls from a credit limit station to a certain duration Calls that exceed the duration are automatically disconnected This method is intended for highly restrictive environments e g prisons or businesses that limit usage on certain phones Lookahead credit The lookahead option pre calculates a charge and corresponding maximum call duration for each call type Calls are automatically dis
30. messaging displays 1 58 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A MESSAGING Procedure If you view the text message but do not want to delete continued it call the text message center operator and ask him her to save the message Otherwise after you press MAIL your display updates as follows 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 Li L2 01 Apri4 10 16am SIKES TOM SCROLL NEXT DELETE EXIT Tom Sikes sent the message HCXTD840 Issue 1 July 2001 1 59 BREAKING INTO A BUSY STATION SELECSET 500A USER GUIDE Breaking Into a Busy Station About the You can use the override OVR feature to break into a override busy station feature Procedure To break into a busy station 1 While listening to busy tone press lt OVR gt You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 Busy 200 SIKES TOM Available 2 3 4 L 1 L2 L3 L4 MSG CHARGE FEATUR 2 All parties hear breakin tone and a three party conference is formed 1 60 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS 2 ADDITIONAL OPERATIONS About this section Soft key features and functions Other feature operations This section describes additional attendant operations Some of these operations are performed using the soft key menu while others require optional programmable keys see Optional Programmable Keys on page 1 23 and Programming Your SelecSet 5
31. registering a new time every day You can register the repeat wake up during or after the initial registration of the wakeup time for both first and second wake ups Procedure To register a daily wake up using your soft key menu 1 Seta first wake up time 2 From the wake up registered display press the CHGREP soft key 10 10 am Mon Jan 11 301 Calls Wait 0 1 2 3 4 L1 L2 200 Wake Up Ti me 9 00 am CHGREP CANCEL EXI TI HCXTD840 Issue 1 July 2001 2 41 REGISTERING A REPEAT WAKEUP SELECSET 500A USER GUIDE Procedure The wake up menu redisplays with the repeat indication continued 10 10 am Mon Jan 11 301 Calls Wait 0 1 2 3 4 L1 L2 200 Wake Up Ti me 9 00 am REPEAT CHGREP CANCEL EXI T 3 Touse the repeat feature for second wake ups set a second wake up time 4 Press the CHGREP soft key to repeat the second wake up throughout the guest s stay The wake up menu redisplays with the repeat indication 10 20 am Mon Jan 11 301 Calls Wait 0 1 2 3 4 L1 L2 200 2nd Wake Up Ti me 9 00 am REPEAT CANCEL CHGREP EXI TI 5 To convert a repeat wake up to a normal wake up for either first or second wake ups press the lt CHGREP gt soft key The wake up registered display menu displays without the REPEAT indicator 6 To change the time of a repeat wake up cancel the original wake up time register a new time and press the lt CHGREP gt soft key Whe
32. station for the night service attendants change When the pilot station switches to night service all other attendants are switched as well See your system administrator if you need more information about your company s night service policy Activating To use night service night service 1 Toactivate night service press NIGHT 2 Thelamp associated with the NIGHT key lights All incoming calls are directed to the predetermined location Deactivating To deactivate night service night service 3 Press NIGHT 4 The NIGHT key goes dark Normal call routing resumes 2 78 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS PAGING Paging About paging Zone paging Using zone paging with auto meet me Paging lets you make announcements to selected paging Zones or send pages to individual beepers You can use zone paging to send a page to external amplifiers Two types of zone paging are available Zone paging with auto meet me Zone paging with park Use zone paging with auto meet me when you want someone within the facility to call you Use zone paging with park when you want to page someone who has a call 1 Press the lt ZPG gt zone paging key or dial the zone paging access code 2 Dial the proper zone number see your system administrator for a list of zone numbers Zone 0 All zones Zone 5 Zone 1 Zone 6 Zone 2 Zone 7 Zone 3 Zone 8 Zone 4 Zone 9 3
33. to ringing attendant calls by his or her lt TAFAS gt key which flashes and or rings These calls can be picked up by the designated station They are answered in the order listed Code calls Incoming calls Recalls Information calls dial 0 These calls cannot be picked up by the designated station Calls to your attendant station number Calls to specific trunk group answer keys Calls parked or held via a hold loop or soft park key Calls to the night attendant HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS TRUNK ANSWER FROM ANY STATION TAFAS TAFAS station How the TAFAS station picks up your calls operation The method used to answer TAFAS calls depends on the type of station See the following If the user has a The user does this analog phone Dials the TAFAS feature access code SelecSet Dials the TAFAS feature access code or Presses an autodial key programmed with the TAFAS feature access code HCXTD840 Issue 1 July 2001 2 91 TRUNK ANSWER FROM ANY STATION TAFAS SELECSET 500A USER GUIDE Programming Your SelecSet 500A About programmable keys Programmable keys consist of suggested programmable keys and optional programmable keys Refer to Programmable Keys on page 1 20 for general information on programmable keys Some of these keys can be programmed from your SelecSet others must be programmed from the CMAT See Table 2 3 for a li
34. 0 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A DISPLAYING CALLER ID INFORMATION Displaying Caller ID Information About caller Depending on your phone system setup your SelecSet ID display may display caller ID information for incoming calls This data may include the caller s name and or the caller s number Caller ID data displays between the first and second rings for new and waiting calls If the caller has privacy set your SelecSet displays privacy text 0 Ringing call The following display is shown for a ringing PRI call 05 56 pm Wed Sep 24 2002 Calls Wait 1 Inc Trnk 6300 DUNN CAROLYN 7704468820 2 3 4 L1 L2 L3 L4 MSG CHARGE FEATUR Answered call This displays when you answer an incoming PRI call 05 56 pm Wed Sep 24 2002 Calls Wait 1 Inc Trnk 6300 DUNN CAROLYN 7704468820 2 3 4 L1 L2 L3 L4 MSG CHARGE FEATUR 0 HCXTD840 Issue 1 July 2001 1 7 DISPLAYING CALLER ID INFORMATION SELECSET 500A UsER GUIDE Receiving a call from a payphone Receiving a call from a new number Receiving a call from a business 1 8 If you receive a call from a pay phone or some type of public telephone you see the word PAYPHONE on your display When you receive a call from a new telephone number you may see the number displayed but not the name because the name may not be registered in the central office where the call originated If you receive a call from a business
35. 00A on page 2 92 and or additional equipment Instructions are provided for the following operations Call BestHctiolls ce ertet page 2 4 po CC S page 2 8 Credit Limit eite ee ere page 2 13 Do Not Dislrb oireeni page 2 19 Setting the System Clock page 2 28 Wakeup Reminder Calls page 2 32 Programming Your SelecSet 500A page 2 92 Assigning an Account Code page 2 47 Alarmi Indications ore erectae ertt o page 2 50 Announced Calls rettet page 2 58 Answering Another Phone page 2 59 Answering a Specific Line page 2 60 Attendant Continuous Ringing page 2 61 Blocking and Sending Caller ID page 2 62 Blocking Calls Between Guest Rooms page 2 66 Calling Out on a Specific Trunk page 2 67 Camping on to a Busy Station page 2 68 Checking a Trink eere page 2 70 HCXTD840 Issue 1 July 2001 2 1 Other feature operations continued 2 2 SELECSET 500A USER GUIDE Code Calls bI eR page 2 72 Dialing Frequently Called Numbers page 2 74 Extending an Incoming Data Call to a Station page 2 76 Night Servibe eite ttr page 2 78 i Iul page 2 79 rro M E page 2 79 Recording a Conversation
36. 1 2 45 VIEWING THE COST OF CALLS SELECSET 500A UsER GUIDE Viewing the Cost of Calls Viewing the You can view the duration and cost of an outgoing call as cost of calls soon as it is completed Procedure To view the cost of a call follow these steps 1 Press the CHARGE soft key 2 If you receive a call while using the soft keys press EXIT before answering the call After you press the CHARGE soft key you see this display 11 00 am Wed Mar 10 686 Calls Wait 0 L2 23 14 1 50 EXIT 23 14 is the length of time you talked in minutes and 3 2 46 seconds 1 50 is the cost of the call To return to your normal display press EXIT HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS ASSIGNING AN ACCOUNT CODE Other Feature Operations About this This section describes other feature operations that you section can perform Assigning an Account Code Flagging a call Assigning an account code associates a call with a specific with an account Once a call is flagged with an account code the account code account code displays with the call record in various call accounting reports Fixed and Your telephone system supports both fixed and variable variable account codes which vary in length as follows account codes Account code type Length Fixed Conform to a predetermined length Variable can be any length within a certain range Account codes can
37. 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Dial Station No CLEAR EXIT 4 Ifyou make an error before you finish dialing press HCXTD840 Issue 1 July 2001 CLEAR and reenter the number 2 33 REGISTERING A WAKEUP REMINDER CALL SELECSET 500A UsER GUIDE Procedure continued Enter the wakeup time from the keypad The input must include five digits a four digit number plus the or symbol For example a wakeup call for 9 00 AM is entered as follows 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 200 Dial Time 0900 am pm CLEAR EXIT After you register the wakeup time the display confirms that the wakeup time is successfully registered 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 OK Wake Up Call Registered for 9 00am EXIT 2 34 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS CANCELING A WAKEUP REMINDER CALL Canceling a Wakeup Reminder Call Procedure To cancel a wakeup reminder call 1 Display the current wakeup time by pressing lt FEATUR gt then lt WAKEUP gt You also must dial the station number if you are not connected to the station The display shows the wakeup call currently registered for the station 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 200 Wake Up Time 9 00am CANCEL EXIT 2 Press the CANCEL soft key to cancel the wakeup call HCXTD840 Issue 1 July 2001 2 35 REGISTERING A SECOND WAKEUP CA
38. 200 TOL OP TOLL EXIT L2 4 Toset the restriction level press the appropriate key To restrict All direct dial long distance calls lt TOLL gt All long distance calls lt TOL OP gt All outside calls lt ALL gt To exit without setting restrictions press lt EXIT gt 5 The display changes to confirm the restriction level you have set For instance if you register ALL restrictions you see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 OK ALL Call Restrictions Registered EXIT Note If you attempt to register restrictions and system resources are unavailable this message is displayed Please try later Try again momentarily 2 6 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS CANCELING CALL RESTRICTIONS Canceling Call Restrictions Procedure To cancel call restrictions 1 Press lt FEATUR gt to enter the call restrictions menu 2 Press lt RESTR gt Also dial the station number if your console is idle The following display shows restrictions registered for station 200 1 11 00 am Wed Mar 10 686 Calls Wait 0 2 3 4 L 1 L2 Call Restrictions Station 200 CANCEL EXIT 3 Press the CANCEL soft key When restrictions are canceled you see this display 1 2 3 4 L 1 OK Cal 11 00 am Wed Mar 10 686 Calls Wait 0 L2 Restrictions Cancelled EXIT HCXTD840 Issue 1 July 2001 2 7 COVERAGE
39. 500A USER GUIDE Conferencing Types of You can set up two types of conferences using your conferences SelecSet 500A attendant console These include Three party conferences setting up a three party conference the standard way setting up a three party conference using bridged CAPs Multiparty conferences of up to six parties Creating a You can set up a three party conference consisting of as standard many as two outside parties To create a three party three party conference conference 1 While connected to one party dial the station number of a second party The first party is placed in consultation hold and an idle CAP is automatically selected for you 2 To cancel the call and return to the caller press lt CNCL gt Procedure 3 To announce the conference wait until the called continued party answers and make your announcement 4 To connect all parties immediately press CONF as soon as the called party picks up Wait for the party to pick up before pressing lt CONF gt Pressing CONF before the called party picks up is ignored When the conference is formed your display indicates how many parties are in the conference 5 To disconnect the last person added to the conference press lt CNCL gt 1 46 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A CONFERENCING 6 To exit the conference without disconnecting the other two parties press lt JOIN gt The conference is still conn
40. 93 answering 2 81 Private network 1 xi Programming your SelecSet 500A 1 xii 2 92 Property management system alarm 2 52 PRPG key 2 93 Pushbutton tones sending 2 87 Q Quick reference 2 99 R Radio paging 2 81 2 93 Read only memory of console A 5 Recall RCL key 1 31 Recalls 1 33 Receiving a code call 2 72 Receiving alarms 2 50 answer detection 2 53 long trunk alarm 2 55 property management system 2 52 reminder wakeup 2 53 system alarms 2 51 voice message system 2 52 RECORD key 2 83 Recording a call recorder jack using 2 84 Recording a conversation 2 83 RECOUT jack 2 83 Redialing last number redial 2 85 saved number redial 2 86 HCXTD840 Issue 1 July 2001 INDEX Reminder wakeup call alarm 2 53 RESTR key 2 5 Retrieving calls in soft park 1 41 R FRQ key A 4 Ringing a station in do not disturb 2 24 Ringing frequency A 5 demonstrating A 6 Ringing level changing A 7 Ringing pattern A 5 R LEV key A 4 ROM key A 4 Room to room blocking 2 66 RPG key 2 93 R PTN key A 4 RRB key 2 66 rvice 2 78 S Second wakeup call 2 32 canceling 2 39 setting 2 36 Sending a page to a beeper 2 81 Setting the system clock 2 28 Soft park 1 41 Switchhook flash SHF to a trunk 1 44 System clock setting 2 28 System speed calling 2 75 group numbers 2 75 T Testing the console A 1 Three party conference 1 50 creating 1 46 TIME key 2 29 TONE key 2 87 Training at
41. ABOUT CALL APPEARANCE KEYS CAPS SELECSET 500A UsER GUIDE About Call Appearance Keys CAPs CAP keys Call appearance keys labeled 1 2 3 and 4 are located below the display and soft key menu and above and to the left of the key pad TECENER gt F z A CAP 1 CAP 2 CAP 3 CAP 4 te ABC i b FA EL eae Figure 1 4 Illustration of CAPs 1 through 4 Fixed keys These keys are fixed because their location and purpose do not change However they have different functions than the other fixed keys Together these keys simulate having four lines to your phone While you actually have only one line you can use CAPs 1 2 3 and 4 for multiple calls When you perform call handling functions answering placing a call etc the lowest numbered CAP available is automatically selected to represent the call To answer the call press the flashing CAP 1 16 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A ABOUT CALL APPEARANCE KEYS CAPS Call The lamps above the CAPs show the status of each CAP appearance key lamps This lamp status Indicates that Dark lamp the CAP is idle Winking CAP
42. ADDITIONAL OPERATIONS RECEIVING A LINE LOCKOUT ALARM Receiving a Line Lockout Alarm About the line When a station phone in your facility is connected longer lockout alarm than a predetermined time the line lockout alarm LOA lamp lights Procedure To display locked out stations 1 Press the lit lt LOA gt key to display the station number of the locked out user 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 L3 L4 Locked Out 300 2 Someone should visit the locked out station to determine if the phone is in use If the phone is not in use it should be made idle 3 Press lt DSPL gt plus any soft key to clear the display Note If more than one station is locked out the LOA light remains lit until all stations are returned to the idle state HCXTD840 Issue 1 July 2001 2 57 ANNOUNCED CALLS SELECSET 500A UsER GUIDE Announced Calls Using the You can use the ANNO key to make a voice ANNO key announcement to another phone in your facility if that phone has a speaker If the called phone is also equipped with a microphone the called party can answer your call without picking up the receiver hands free and the speaker is automatically activated This allows the other party to speak to you without picking up the handset Note If the phone called is an analog phone it rings If itis a SelecSet the called party hears your voice but must pick up the handset to converse Making a voice
43. D Figure A 7 Displaying another ringing pattern HCXTD840 Issue 1 July 2001 A 9 DEMONSTRATING DEFAULT RINGING PATTERNS SELECSET 500A USER GUIDE Procedure continued A 10 The first five ringing patterns are relevant for the American telephone industry These include Line to line Trunk to line Attendant to line Intercom call Callback Other ringing patterns follow if you continue to press R PTN These ringing patterns are primarily associated with the Japanese telephone industry 3 Exit the test mode at any time by returning the TEST switch to its original position HCXTD840 Issue 1 July 2001 DETERMINING IF A DATA ADAPTER IS ASSIGNED Determining if a Data Adapter is Assigned Procedure To determine if a data adapter is assigned 1 Press and hold the DA key to display a new line above the key labels This display tells you if a data adapter is assigned to the console 2 Lift your console to see if a wedge shaped device data adapter is attached underneath and the console has short legs attached to it When you first assign a data adapter use this test procedure to confirm that your data adapter is assigned properly See Figure A 8 for an example of a display showing data adapter assignment DATT TEST KEY NO RINGING FREQUENCY OFF RINGING LEVEL NORMAL RINGING PATTERN LINE LINE USA DATA ADAPTER NO R FRO R LEV R PTN DA ROM LCD F
44. D JON ANS TONO CINE Figure 1 5 500A soft keys Purpose Soft keys perform various functions depending on how your phone is used Labels Labels are affixed to the bottom of the display to identify active soft keys In Figure 1 6 the bottom line of the SelecSet 500A phone shows the soft key menu 1 18 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A SOFT KEYS Soft key menu See Figure 1 6 for an example of the soft key menu 04 20 PM Mon Jun 27 301 Calls Wait 0 1 2 3 4 L1 L2 L3 L4 MSG CHARGE FEATUR Figure 1 6 Soft key menu Components of The soft key menu consists of three basic keys soft key menu Press this key To do this MSG retrieve or delete three types of messages including callmes CHARGE view the duration and cost of your last outgoing call FEATUR display features that you can control for stations in your facility These features include coverage wakeup reminders do not disturb call restrictions credit limit HCXTD840 Issue 1 July 2001 1 19 PROGRAMMABLE KEYS SELECSET 500A USER GUIDE Programmable Keys About The SelecSet 500A includes 24 programmable keys eh ined indicated by dotted lines in Figure 1 7 eys C Em RECENER RINGER NIGHT
45. E gt to send a callme message for and turn on the message waiting lamp of a called station lt DISC gt Disconnects an active call or operation and immediately lets you dial another number without first pressing lt START gt lt LTA VER gt lt OVR gt override The lamp associated with the long trunk alarm verification key flashes when a trunk has been connected for an unusually long time You also can press lt LTA VER gt to check a specific trunk Press lt OVR gt to break into a busy station or a busy trunk All parties hear breakin tone and a three way conference is established Also breaks into a station with do not disturb activated This button can be used for the switchhook flash to a trunk feature to access central office trunks and related services lt SFPK gt Use the lt SFPK gt soft park key to place up to ten calls on hold using a single key Calls held at this key are answered in first in first out order FIFO and do not occupy a call appearance CAP key HCXTD840 Issue 1 July 2001 1 21 SUGGESTED PROGRAMMABLE KEYS SELECSET 500A USER GUIDE Table 1 2 Suggested programmable keys continued Key Name Purpose lt TONE gt Press the lt TONE gt key to cancel automatic hold so that you can operate equipment controlled by touch tones lt CALM gt The lamp associated with the combined alarm key lights when a malfunction is detected in the system the ans
46. HITACHI Inspire the Next HITACHI Hitachi Telecom USA Inc 3617 Parkway Lane Norcross GA 30092 770 446 8820 HCX5000 System Release 9 0 Attendant Operations SelecSet 500A User Guide HCXTD840 Table of Contents Preface 1 About Your SelecSet 500A Th Display testo tet her eR TRASA IERE ERER Displaying Caller ID Information eee Displaying Programmable Key Information Displaying VIP and Language Status sess Fixed Keys eie ia i Ee e rer Leer About Call Appearance Keys CAPs esses Soft v S Programmable Keys eere eee Suggested Programmable Keys eese Optional Programmable Keys eee Key Lamps sse RR RR Basic Operatiotis cire anireo Callmg ee etri pee eati ens Placing An Outside Call eee Placing an Outside Call for an Idle Station VIIJ Transferritg uie rte ee rera reinen eer ee rede Switchhook Flash To Transfer Calls ess CONPEREN vum Bridged CAPs to Create a Conference Creating a Multi party Conference MUECCPIUDDA cn Breaking Into a Busy Station eee HCXTD840 Issue 1 July 2001 TABLE OF CONTENTS SELECSET 500A USER S GUIDE 2 Additional Operations Soft Key Controlled Features esee 2 3 Register
47. IP guest s room and leave a personalized wakeup message VMS alarm lt VMS A gt Lights if the voice message system goes out The VMS is optional external equipment Voice announce ANNO Initiates a voice announced call Zone paging lt ZPG gt Accesses zone paging equipment Zone paging with park lt ZPG P gt Accesses zone paging equipment to park a call HCXTD840 Issue 1 July 2001 1 25 KEY LAMPS SELECSET 500A USER GUIDE Key Lamps About lamps Each fixed or programmable key has an associated lamp located just above it These include the following Lamp Function Feature key lamps Light when the key is activated Answer key lamps CONF JOIN answer incoming information recall or trunk group answer flash when a call terminates at the key CAP lamps Indicate the status of their associated CAPs For example This lamp status Indicates Dark the CAP is idle Winking a call is on hold Flashing a ringing call Steadily lit an active call 1 26 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A BASIC OPERATIONS Basic Operations About this section This section provides instructions for the most frequently performed attendant operations Other operations are described in Additional Operations on page 2 1 Calling page 1 28 ADSWCUNP D page 1 31 lli Ad page 1 38 T
48. ITIONAL OPERATIONS PAGING Radio paging Using radio paging Answering a radio page Priority radio paging Answering a priority radio page Radio paging lets you send a page to a beeper Note that your system may be equipped with voice radio paging or tone radio paging The radio paging key or radio paging access code works for either type of radio paging To use radio paging 1 Press the radio paging RPG key or dial the radio paging access code 2 Diala beeper identification number BID To answer a radio page the user dials the park pickup access code plus the BID BIDs are used differently in radio paging than in zone paging or call park Radio paging BIDs are detemined by the paging systema and must be obtained from the system administrator To pre empt other radio pages 1 Press the priority radio paging PRPG key or dial the priority radio page access code 2 Dial the desired BID To answer a priority radio page the user dials the park pickup access code plus the BID HCXTD840 Issue 1 July 2001 2 81 PARKING A CALL SELECSET 500A UsER GUIDE Parking a Call About call When you park a call it can be picked up from any station park Procedure To park a call 1 While talking on a call you want to park dial the call park access code and a parked call identifier PCI 2 Press START to complete the park Note A parked call identifier PCI is a number used to identify a parked c
49. KEUP DND RESTR NEXT EXIT 2 Press lt DND gt 3 If you re not connected to the station for which you re setting do not disturb enter the station or group number If you are connected to a station the do not disturb display is shown as in the next example Note To register DND for a group your console must be idle HCXTD840 Issue 1 July 2001 2 19 Do NoT DISTURB SELECSET 500A USER GUIDE Procedure continued 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L1 L2 Dial Station No CLEAR EXIT 4 Ifyou make an error before you finish dialing press CLEAR and reenter the number 5 Press REG to activate do not disturb Press lt EXIT gt to leave the display without activating do not disturb 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Don t Disturb Station Group 200 REG EXIT 6 The following display confirms DND registration 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 OK Don t Disturb Registered EXIT 2 20 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS Do Nor DISTURB Canceling To cancel do not disturb do not disturb 1 To display the do not disturb registration press lt FEATUR gt then lt DND gt 2 Ifyouare not connected to the station dial the station number This display shows DND registered for station 200 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Don t Disturb Stat
50. LL SELECSET 500A UsER GUIDE Registering a Second Wakeup Call Procedure To register a second wakeup call 1 Press the FEATUR soft key You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Select One Soft Key COVER WAKEUP DND RESTR NEXT EXIT 2 Press NEXT You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Select One Soft Key TIME 2NDWU CREDIT NEXT EXIT 3 Press lt 2ND WU second wakeup key If you are not connected to the station for which you re setting the wakeup call enter the station number 2 36 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS REGISTERING A SECOND WAKEUP CALL Procedure If you are connected to the station the display updates to continued allow you to enter the wakeup time 11 00 am Wed 1 2 3 4 L 1 Dial Station CLEAR 4 11 00 am Wed 1 Mar 10 686 Calls Wait 0 L2 No EXIT If you make an error before you finish dialing press CLEAR and reenter the number Enter the wakeup time from the keypad The input must include five digits a four digit number plus the or symbol For example you enter a wakeup call for 9 00 am as follows Mar 10 686 Calls Wait 0 2 3 4 L 1 L2 200 Dial Time 0900 am pm CLEAR EXIT HCXTD840 Issue 1 July 2001 2 37 REGISTERING A SECOND WAKEUP CALL SELECSET 500A UsER GUIDE Procedure You see this
51. ONS RECEIVING A SYSTEM ALARM The CALM key About PMS Programming alarms When you press the lt CALM gt key the alarm s that have occurred are displayed in the LCD MJ MN Major minor system alarm ANSDET Answer detection link alarm PMS PMS PMSHOBIC link alarm VMS VMS link alarm The PMS alarm applies to WelCOMM systems only Some or all of the combined alarms can be programmed as a single alarm at a separate key Receiving a System Alarm The ALARM key The ALARM key lights in the case of either a major or minor system alarm If you notice that the ALARM lamp is lit contact your system administrator immediately The ALARM lamp remains lit until the condition causing the alarm is corrected HCXTD840 Issue 1 July 2001 2 51 RECEIVING A PMS ALARM SELECSET 500A UsER GUIDE Receiving a PMS Alarm PMS A lamp PMS A key If your system is equipped with a property management system PMS the PMS A lamp lights when the property management system is out of service If you notice that the PMS A lamp is lit contact your system administrator immediately The PMS A key stays lit until the condition causing the alarm is corrected Property management system alarms only apply to WelCOMM hotel motel systems If your system is equipped with a property management system PMS the PMS A PMS alarm key lights when the property management system is out of service If the lt PMS A
52. ORD gt again The RECORD lamp goes dark Recording ends HCXTD840 Issue 1 July 2001 2 83 RECORDING A CONVERSATION SELECSET 500A USER GUIDE Using the The recorder jack is provided for an external tape recorder recorder jack To record a conversation using the recording jack 1 Plug the recorder into the RECOUT outlet on the back of the console see Figure 2 1 The required jack for the RECOUT outlet is a standard miniature phone jack aw aw TNE RECOUT TEST Figure 2 1 Recording jack 2 Torecord a current conversation manually activate the recorder Recording begins 3 Tostop recording manually deactivate the recorder 2 84 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS REDIALING NUMBERS Redialing Numbers Methods of redialing calls Last number redial LNR Two features are available to simplify redialing of previously dialed numbers Last number redial LNR Saved number redial SNR This feature stores your most recently dialed number To use last number redial 1 Press START Dial a number and complete your conversation 2 Press lt LNR gt to redial your most recently dialed number Note LNR does not store numbers dialed through system speed dialing It does store internal numbers dialed through autodial keys but not external numbers HCXTD840 Issue 1 July 2001 2 85 REDIALING NUMBERS Saved numb
53. P DER START CNGL HOLD JON ANS TENO CIME HCXTD840 Issue 1 July 2001 Figure 1 3 500A fixed keys FIXED KEYS SELECSET 500A USER GUIDE Table 1 1 SelecSet 500A Fixed Keys Key Name Function operation lt ALARM gt The major minor alarm lights steadily when a system malfunction is detected The alarm remains lit until the problem is corrected lt NIGHT gt Press lt NIGHT gt to place the system in night mode CAP1 CAP4 Call appearances are virtual lines that are used to receive place hold calls while call control operations are performed CAPs can represent up to four calls with each CAP representing one call lt HLD1 gt lt HLD4 gt Hold loops are used to place up to four calls on hold with each held call represented by a display Each hold loop can be used to place a single call on hold lt DSPL gt Press lt DSPL gt to display functions of programmed keys lt CONF gt Press CONF to establish a conference call Press lt JOIN gt dial a station number or outside number and press lt CONF gt to establish a three party conference Press lt CONF gt dial a number and press CONF again to establish a multiparty conference of up to six parties SWAP Press SWAP to alternate between two sides of a split call START Press START to originate calls or perform other call processi
54. STRB 3196 2 HOLD 1102 L2 L4 CHARGE FEATUR 3 The display indicates the first party station 1102 is on hold on CAP 2 and the second party station 3196 in the do not disturb state is on CAP 1 Press the CAP representing the caller on hold Press lt JOIN gt Press lt OVR gt Oo Oo fF Dial the station number HCXTD840 Issue 1 July 2001 2 25 RECEIVING FORWARDED CALLS FROM DND STATIONS SELECSET 500A UsER Receiving Forwarded Calls from DND Stations Example displays Incoming call while ringing Although no attendant operations are required when a station with do not disturb activated forwards calls to you you see the displays shown in this section This is an example of the display for an incoming ringing call 05 56 pm Wed Sep 24 1458 Calls Wait 0 1 NO DSTRB 1852 John Black TOS 1 2 3 4 L1 L2 L3 L4 MSG CHARGE FEATUR Incoming This example shows the display for an incoming station station call after answer call after you answer it 2 3 4 L1 L3 MSG 05 56 pm Wed Sep 24 1458 Calls Wait 0 1 NO DSTRB 1157 Mary Smith TOS 1 L2 L4 CHARGE FEATUR 2 26 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS RECEIVING FORWARDED CALLS FROM DND Incoming This example shows the display after you answer an trunk call incoming trunk call after answer 1 NO DSTRB 8000 Ine 2 05 56 pm Wed Sep 24 1458 C
55. USER GUIDE Blocking and Sending Caller ID About ANI block ANI publicity and privacy when you re making a call Activating ANI privacy block on a per call basis Procedure 2 62 Like other internal users you can use the ANI block feature to allow your caller ID to be sent and displayed or prevent your caller ID from being sent and displayed on a per call basis Allowing the caller ID to be sent is referred to as ANI publicity Preventing or blocking your caller ID from being sent is known as ANI block privacy Similarly when users who call you either send or block caller ID your SelecSet display reflects the user s specification for this feature Depending on how your system administrator has set up your system either ANI publicity or privacy is set for all calls that you make Consult your system administrator for more information on how your system is set up If your system is set up for ANI publicity you can override this setting and block your caller ID from being sent and displayed To activate ANI block on a per call basis 1 Dial the ANI privacy block feature access code usually 67 2 Dial your desired number Your caller ID is not sent for this call only For all subsequent calls your caller ID is sent HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS BLOCKING AND SENDING CALLER ID Activating ANI publicity on a per call basis Receiving a call from a user with ANI p
56. YAN 2 Busy 200 SIKES TOM Available 3 4 L 1 L2 L3 L4 MSG CHARGE FEATUR 2 68 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS CAMPING ON TO A BUSY STATION Procedure Busy tone changes to special ringback tone similar to continued normal ringing but the tone level drops at the end of each ring and the display changes to confirm the call is being camped on 11 00 am Wed Mar 10 686 Calls Wait 0 1 Inc Sta 300 MARTIN RYAN 2 Camp On 200 SIKES TOM Available 3 4 L 1 L2 L3 L4 MSG CHARGE FEATUR 3 Press lt JOIN gt to complete the camp on Note When a station user receives a tone indicating a call is camped on she normally must hang up to allow the camped on call to ring her station Or she can retrieve camped on calls by pressing then quickly releasing the switchhook To find out how to retrieve camped on calls in your system see your system administrator HCXTD840 Issue 1 July 2001 2 69 CHECKING A TRUNK SELECSET 500A UsER GUIDE Checking a Trunk Verifying an Your system administrator may ask you to check a specific outside line trunk outside line to verify that it is not locked up or out of service Procedure To verify a trunk use the long trunk alarm verification key as follows 1 Press START while your console is idle The display shows the normal dial monitor 2 Press lt LTA VER gt key The normal dial monitor is displayed 3 Dialthe desired trunk numbe
57. all Contact your system administrator for a list of the PCIs available in your system or use your own station number or the station number of the paged party as a PCI PCIs are sometimes referred to as beeper identification numbers BIDs 3 To pick up the call dial the park pickup access code and the parked call identifier PCT used to park the call 2 82 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS RECORDING A CONVERSATION Recording a Conversation Ways to record a conversation Using the record key You can record a conversation using either of the following methods Use this recording To do this method The RECORD key activate a recorder that is located away from your console but within the facility The recorder To connect a recorder withinr RECOUT jack each of your console The recorder jack is provided for an external tape recorder Consult federal state and local regulations before recording phone conversations Certain restrictions may apply Note that the HCX5000 system does not provide a tone or other warning prior to recording a conversation Note Both methods of recording require a recorder which is not provided with the system To use the record feature using the RECORD key 1 While engaged in a conversation that you want to record press lt RECORD gt The RECORD lamp lights and recording begins 2 Tostop recording press lt REC
58. alls Wait 0 3 4 L1 L2 L3 L4 MSG CHARGE TOS 1 FEATUR Note In the case of a trunk to attendant to station call an attendant transfers the call to the station number not to 0 of the SelecSet 500A designated as the do not disturb forwarding point In the examples here the station number for this attendant is 1458 HCXTD840 Issue 1 July 2001 2 27 SETTING THE SYSTEM CLOCK SELECSET 500A USER GUIDE Setting the System Clock About this You can set the system clock to adjust for standard or section daylight time or power outages The system clock affects various system operations See waRNine your system administrator before changing the time of day setting Procedure 1 Press the lt FEATUR gt soft key You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Select One Soft Key COVER WAKEUP DND RESTR NEXT EXIT 2 Press NEXT You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Select One Soft Key TIME 2NDWU CREDIT NEXT EXIT 2 28 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS SETTING THE SYSTEM CLOCK Procedures 3 Press lt TIME gt You see this display continued 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Enter New Time am pm CLEAR EXIT 4 Enter the new time from the keypad Your input displays as you dial If you make a mistake before you finish pres
59. amp was turned on and you hear confirmation tone three short beeps If you call a station with coverage activated you can still activate message waiting even if your call is answered by the covering station HCXTD840 Issue 1 July 2001 1 53 MESSAGING Procedure Turning a message waiting lamp off 1 54 SELECSET 500A USER GUIDE To turn on the message waiting lamp while talking to a covering station 1 While talking to the covering station press the CLME key Your lt CLME gt lamp lights and the called station s message waiting lamp is lit not the lamp of the covering station to which you are currently connected Because you are not connected to the station whose message waiting lamp you have activated you do not receive either confirmation tone or a confirmation display A confirmation tone or display might lead you to believe you activated the message waiting light of the station to whom you are talking Follow these steps to turn a message waiting lamp off 1 When a user calls you because his message lamp is flashing your lt CLME gt lamp lights Press your lt CLME gt key to extinguish the caller s message waiting lamp To extinguish a message waiting lamp when you are not connected to the station dial the callme cancellation code usually 0 then the station number HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A MESSAGING The CLME key and MW status Whe
60. connected when the current credit value is exhausted A warning tone is sent to the caller 60 seconds before a call is disconnected Positive value The positive value credit limit never disconnects a call in progress However the station is not allowed to begin the call unless the credit value is above zero HCXTD840 Issue 1 July 2001 2 13 CREDIT LIMIT Your credit limit type When the credit limit feature is appropriate SELECSET 500A USER GUIDE Ask your system administrator what type of credit limit your facility uses The credit limit feature is not appropriate for all establishments It should only be used in situations where it is appropriate to disconnect or disallow a user s call based on his account balance HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS CONTROLLING CREDIT LIMIT Controlling Credit Limit About credit limit Procedure Credit limit can be assigned at the CommCenter VDU as well as from the SelecSet 500A attendant console If you control credit limit from your console you can do so while your console is idle or while you are talking To control credit limit 1 Press the FEATUR soft key You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Select One Soft Key COVER WAKEUP DND RESTR NEXT EXIT 2 Press NEXT You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2
61. display which confirms registration of the continued second wakeup 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 OK 2nd Wake Up Call Reg for 9 00am EXIT 2 38 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS CANCELING A SECOND WAKEUP CALL Canceling a Second Wakeup Call Changing a second wakeup Procedure You cannot edit a second wakeup from your console To change a second wakeup you must first cancel the original second wakeup then program a new one To cancel a second wakeup 1 Display the current second wakeup by pressing lt FEATUR gt then lt WAKEUP gt You also must dial the station number if you are not connected to the station This display shows a second wakeup call for 9 00 am 1 2 3 4 L 1 11 00 am Wed Mar 10 686 Calls Wait 0 200 2nd Wake Up Ti me 9 00am L2 CANCEL EXI T 2 Press CANCEL to cancel the second wakeup HCXTD840 Issue 1 July 2001 2 39 CANCELING A SECOND WAKEUP CALL SELECSET 500A UsER GUIDE Procedure This display confirms the second wakeup is canceled continued 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 OK 2nd Wake Up Cancelled EXIT 2 40 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS REGISTERING A REPEAT WAKEUP Registering a Repeat Wakeup About repeat You can register the same wake up time for a guest for the wakeups duration of the guest s stay rather than
62. ected but out of your control Press START to hang up 7 To place the conference on hold press HOLD You can only hold a conference by pressing the HOLD key You cannot use soft park or hold loop keys to hold a conference You can only place a conference on hold if your system is set up for multiparty conferences 8 Toretrieve the held conference press START then press the winking CAP representing the held conference HCXTD840 Issue 1 July 2001 1 47 BRIDGED CAPS TO CREATE A CONFERENCE Bridged CAPs to Create a Conference About bridged CAPs Procedure 1 48 You can create a three party conference with two incoming calls using the CAPs on your SelecSet 500A This feature known as bridged CAPs is helpful if you need to page guests or employees for waiting calls in a casino environment To create a three party conference using bridged CAPs 1 Youare talking on a call on CAPI 2 When a second call comes in place the first caller on hold by pressing either a hold loop or the lt HOLD gt key Answer the second call on CAP 2 by pressing the ANS key 3 Press the CONF key to place the second caller on consultation hold or lt JOIN gt to connect the two callers 4 To conference CAP 1 with CAP 2 press the CAP 1 key This keeps the caller on CAP 2 on consultation hold and lets you talk with the caller on CAP 1 Notify the caller on CAP 1 that he or she is about to be conferenced and
63. er redial SNR Example 2 86 SELECSET 500A USER GUIDE Use saved number redial to save your most recently dialed number and cause the last number redial function to ignore any new numbers that you dial To save the number you just dialed 1 Press the lt SNR gt key The SNR lamp lights Note You can press the SNR key as soon as the number is dialed or you can wait until you hang up before pressing the key To dial the saved number 2 Press the lt LNR gt key To cancel the saved number and reactivate LNR 3 Press the SNR key again To use LNR To use SNR Press LNR 1 Press lt SNR gt SNR lamp on 2 Press lt LNR gt to dial the SNR number 3 Press SNR to cancel You plan to call parties A B and C this afternoon You just called A who was busy Press SNR to save her number Now dial B and then C which LNR ignores Later press lt LNR gt to dial A s number A s number remains stored until you press SNR again to cancel it HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS SENDING PUSHBUTTON TONES Sending Pushbutton Tones About pushbutton tones Sending tones lt TONE gt key status Pushbutton tones are generated by pressing keys on the keypad while you are connected to pushbutton controlled equipment To send tones you must first press the lt TONE gt key For example to retrieve a message from a voice message system VMS
64. ess lt SFPK gt 3 Press lt DSPL gt plus any soft key to return to the normal display Soft parked calls are retrieved in first in first out order so you do not have to remember which call you placed on hold first The first call in is always the first call out Press the winking lt SFPK gt key This retrieves the first call placed in soft park The lt SFPK gt winks until all calls are retrieved When there are multiple attendants only the attendant who parks a call can retrieve it HCXTD840 Issue 1 July 2001 1 41 TRANSFERRING SELECSET 500A USER GUIDE Transferring About call Use the following call transfer operation to transfer transfer extend a caller to another number You can use this procedure even if both the caller and the desired number are outside the facility Procedure To transfer a call 1 After making or answering a call dial the number to which you are transferring a call Remember to dial the trunk access code e g 9 if dialing an outside number The caller is automatically placed in consultation hold the party is temporarily removed from the connection so transfer or conference operations can be performed An idle CAP is automatically selected 2 To cancel the transfer and return to the caller press lt CNCL gt 3 To transfer before the called party answers press lt JOIN gt 4 To announce the call wait until the user answers and make your announcement and then complete the tra
65. etrieve your voice message s Before pressing any keys press the lt TONE gt key which sends pushbutton signals to the VMS When you finish sending pushbutton signals press the lt TONE gt key again For a full description of the lt TONE gt key see Sending Pushbutton Tones on page 2 87 When you receive a text message you see the following initial text message display which in this case shows a callme message from the text message center operator To retrieve the text message press MAIL The display indicates a message from Jane Hitel the text message center operator 1 57 MESSAGING SELECSET 500A USER GUIDE Procedure continued 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 Li L2 01 Apri4 10 16am 400 HITEL JANE MAIL NEXT RETURN EXIT 400 is the text message center number Jane Hitel is the operator 01 indicates that this is the first message in the queue 6 You can press RETURN to speak to Jane to receive your message verbally or request a printout of your message from her or you can press MAIL to view the text message yourself After you press MAIL the system may require a password and possibly a mailbox number Your system administrator can help you in either case 7 Press SCROLL to continue showing more information about the sender and or the message itself lt NEXT gt to view other messages DELETE to discard the current message or EXIT to exit from the
66. guage call call 05 56 PM Wed Sep 24 11458 Calls Wait 0 1 Connect 11852 Dunn Carolyn V FR TOS 1 2 3 4 Li L2 L3 L4 MSG CHARGE FEATUR HCXTD840 Issue 1 July 2001 1 11 KEYS SELECSET 500A UsER GUIDE Keys Key types Your SelecSet 500A is equipped with three types of keys These include 15 fixed keys e 6 soft keys 24 programmable keys Suggested programmable keys Optional programmable keys 1 12 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A Fixed Keys FIXED KEYS About fixed Fixed keys provide easy access to important frequently keys used functions Their location and purpose cannot be changed In Figure 1 3 the fixed keys are enclosed by dotted lines Figure 1 3 shows how each fixed key is labeled Table 1 1 on page 1 14 provides a brief explanation of the function of each fixed key Details on how and when to use these keys are provided later RECEIVER RINGER NIGHT CIME CAPT CAP 2 CAP 3 CAP 4 HDI HD2 HID 3 RD 4 SFPK TONE UA BREN ANNO SN ABC DEF EE A DSPL 1 2 3 RCL CAMP CONV GHI JKL MNO 4 5 6 PRS TUV WXY CH CONF INF COM PARK 7 8 9 OPER Lom 0 E SEATL i swap Nc PG ZPGJ
67. hold loops 5 8 lt HOLD gt key Use it to place a single call on hold Not recommended because the held call occupies a CAP However you must use the lt HOLD gt key to hold a conference HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A HOLDING A SINGLE CALL Holding a Single Call Using a hold loop To hold a single call using a hold loop 1 Press a hold loop HLD1 HLD4 to place an active call on hold The hold loop winks and the associated hold loop displays the held call 11 00 am Wed Mar 10 686 Calls Wait 1 1 2 3 4 L1201 Station L2 L3 L4 MSG CHARGE FEATUR 2 Press the winking hold loop to retrieve the call Fixed and Each SelecSet 500A terminal is equipped with four fixed oe hold hold loops HLD1 HLD4 However you can assign up to oops four additional hold loops HLD5 HLD8 to your programmable keys The first four hold loops are used in the examples in this guide because they have corresponding displays Additional hold loops function in the same way but do not have displays HCXTD840 Issue 1 July 2001 1 39 HOLDING A SINGLE CALL SELECSET 500A UsER GUIDE One active call This display indicates one active call and two calls being and two calls held using hold loop keys held 11 00 am Wed Mar 10 686 Calls Wait 0 1 Connect 91168820 2 3 4 L1201 Station L2133 Station L3 L4 MSG CHARGE FEATUR Using the hold Use the hold key to hold a
68. ial your own station number to extend a data call to yourself Press lt JOIN gt The lt JOIN gt and CONV keys go dark If you are converting transferring a data call to yourself the data lamp should be flashing Press DATA to answer the call Press START to disconnect To cancel a voice to data call conversion press the winking CAP before pressing lt JOIN gt HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS INTERCOM ICOM CALLS Intercom ICOM Calls About An intercom call is a priority call that causes special intercom calls ringing four quick rings at the phone you call If you call a SelecSet the intercom call rings at the highest numbered CAP available Procedure To make an intercom call 1 Press lt START gt 2 Press lt ICOM gt 3 Dial the desired station number Note You also can use the lt ICOM gt key to transfer a coverage call to the station for which it was intended See Answering Coverage Calls on page 1 35 for more information HCXTD840 Issue 1 July 2001 2 77 NIGHT SERVICE SELECSET 500A UsER GUIDE Night Service About the Your SelecSet is equipped with a NIGHT key You can NIGHT key use the NIGHT key to activate night service Night service directs all after hours calls to an alternate destination night bell specified station etc When there If your facility has multiple attendants one attendant may are multiple be designated as the pilot
69. igure A 8 Displaying data adapter assignment If a data adapter is assigned to your console the display reads DATA ADAPTER YES HCXTD840 Issue 1 July 2001 A 11 DISPLAYING YOUR CONSOLE ROM LEVEL SELECSET 500A UsER GUIDE Displaying Your Console ROM Level Procedure To display the ROM level 1 Todisplay your console s read only memory ROM version press and hold the lt ROM gt key 2 A new line appears above the key labels displaying the ROM version you are using An example of this is shown in Figure A 9 DATT TEST KEY NO RINGING FREQUENCY OFF RINGING LEVEL NORMAL RINGING PATTERN LINE LINE USA DATA ADAPTER A 03 05 JUN 89 R FRO R LEV R PTN DA ROM LCD Figure A 9 Displaying console ROM version 3 To exit the test mode at any time return the TEST switch to its original position A 12 HCXTD840 Issue 1 July 2001 TESTING THE LIQUID CRYSTAL DISPLAY Testing the Liquid Crystal Display Procedure You can test your LCD to make sure all areas are active 1 Press and hold the LCD key 2 Theactive areas of the display are shaded The shaded area should form a complete rectangle as shown in Figure A 10 If you detect areas of the display that are inactive contact your telephone equipment service provider kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk Sk k k KKK k k k k k k k k k k k k k kk k k k k k k k k kk k kk kk kk kkk kkk kkk kkk kkkkkkkkk
70. ing Press lt JOIN gt HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A ANSWERING Answering About this The following topics are presented in this section section Answering your calls Answering returned calls recalls Answering coverage calls Answering multiple calls Answering All calls to your phone ring at the answer ANS key your calls However your SelecSet also has special keys assigned to distinguish certain types of calls These include This key Rings when Incoming INC Calls come to your phone from outside the facility Information INF Calls from inside the facility come to your phone Recall RCL A call from outside the facility is extended to stations that do not answer The unanswered call returns to your SelecSet after a predetermined amount of time If the called station has coverage registered for outside calls the call goes to the coverage point instead of to your SelecSet See Answering Coverage Calls on page 1 35 The next sections describe how to use these keys HCXTD840 Issue 1 July 2001 1 31 ANSWERING Procedure About answering and CAPs About type of station values 1 32 SELECSET 500A USER GUIDE To answer a call 1 When acall rings at a key the lamp above the key flashes 2 To answer the call press either the ANS key or the appropriate special answer key Calls to your station number ring at a CAP rathe
71. ing Call Restrictions eee 2 5 Canceling Call Restrictions eesseeeeeeeee 2 7 COVE ASE codice reti ttes ra ELE qd site tuse eed dee ean 2 8 Registering Coverage iain ecttecd e e Dres 2 9 Canceling Coverage ee bond tiroteo eee haere 2 11 Credit Liamit teer A citet EAA 2 13 Controlling Credit Limit eee 2 15 Do Not Disturb eese enne nennen ren 2 19 Ringing a Do Not Disturb Station esses 2 24 Transferring to a Station in Do Not Disturb 2 25 Receiving Forwarded Calls from DND Stations 2 26 Setting the System Clock esee 2 28 Wakeup Reminder Calls eee 2 32 Registering a Wakeup Reminder Call 2 33 Canceling a Wakeup Reminder Call 2 35 Registering a Second Wakeup Call sss 2 36 Canceling a Second Wakeup Call sess 2 39 Registering a Repeat Wakeup essere 2 41 Displaying and Providing a VIP wakeup 2 43 Viewing the Cost of Calls eene 2 46 Other Feature Operations eeseeeeeeeeeeen enne 2 47 Assigning an Account Code essere 2 47 Alarm Indications un ee Fe eere eee tiis 2 50 Receiving a Combined Alarm eee 2 50
72. ion Group 200 CANCEL EXIT 3 Press lt CNCL gt to cancel do not disturb When do not disturb is canceled for a group all members of the group have do not disturb canceled simultaneously 4 Press EXIT to leave the display without canceling do not disturb HCXTD840 Issue 1 July 2001 2 21 Do NoT DISTURB SELECSET 500A USER GUIDE Procedure The following display confirms that do not disturb continued has been canceled 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 OK Don t Disturb Cancelled EXI T 5 Press EXIT to leave the display Using a feature A station user can register or cancel do not disturb by access code entering a feature access code if do not disturb is allowed for that station Do not disturb Attendant registered do not disturb has no priority over priority station registered do not disturb Therefore do not disturb can be registered by the attendant but canceled by the station and vice versa 2 22 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS Do Nor DISTURB Error In some cases you may see an error message on your messages display when you attempt to register do not disturb See the following table When you try to You see this display register do not disturb Invalid Station or Group for a station or group number that is invalid or not allowed to have DND register do not disturb Please Try Later and system resources are
73. ion has coverage registered for outside calls the call goes to the coverage point rather than to your SelecSet You are connected to the calling party The station status available in this case displays Ringing indicates that the station is ringing The station continues to ring while you receive further instructions from the caller If the station answers the display changes from Ringing to Hold and you can transfer the recall back to the station 1 33 ANSWERING RETURNED CALLS RECALLS SELECSET 500A UsER GUIDE Additional recall operations 1 34 While connected to the recall you can perform any of the following operations To turn the message light on at the called station 1 Press lt CLME gt 2 The message waiting lamp is turned on To transfer the caller back to the called station 1 Press lt JOIN gt 2 Thecallis transferred back to the called station To transfer the caller to another station 1 Press lt CNCL gt to disconnect the called station 2 Diala new station number to which the call is to be transferred 3 Press lt JOIN gt To disconnect the called station 1 Press lt CNCL gt 2 The station is disconnected HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A ANSWERING COVERAGE CALLS Answering Coverage Calls About Telephone users within the facility can cover forward coverage calls their calls to the attendant These calls are known as coverage calls
74. its another five minutes and tries a third time You receive a wakeup reminder alarm after the third attempt HCXTD840 Issue 1 July 2001 2 53 RECEIVING A WAKEUP REMINDER CALL ALARM SELECSET 500A UsER GUIDE Procedure To determine the source of a wakeup reminder call 1 Press the flashing WAL or RAL lamp The display indicates which station has not responded to the reminder call and the WAL or RAL key stops flashing 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 L3 L4 Wake up Call Alarm 301 2 Press lt DSPL gt plus any soft key to return to the normal display Note The wakeup and reminder alarms are actually the same key only the terminology is different Wakeup is used for WICOMM hotel motel systems Reminder is used for COMMerce business systems In these examples wakeup is used for example only If you have a COMMerce system you see reminder on your display instead of wakeup 2 54 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS RECEIVING A LONG TRUNK ALARM Receiving a Long Trunk Alarm About the When a trunk outside line is connected longer than a LTA VER key predetermined time the long trunk alarm verification LTA VER key flashes Procedure To determine if a conversation is in progress on the line 1 Press the flashing lt LTA VER gt key A tone signaling the interruption is sent to the connection and your display updates to indicate the connected trunk
75. k 9000 Jan 11 CHARGE 1758 PRIVATE NAME amp L2 L4 Calls Wait 0 FEATUR 2 64 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS BLOCKING AND SENDING CALLER ID ANI privacy This is an example of an answered call with ANI privacy for an answered call 10 00 am Mon Jan 11 1758 Calls Wait 1 Inc Trnk 9000 PRIVATE NAME amp 2 3 4 L1 L2 L3 L4 MSG CHARGE FEATUR HCXTD840 Issue 1 July 2001 2 65 BLOCKING CALLS BETWEEN GUEST ROOMS SELECSET 500A UsER GUIDE Blocking Calls Between Guest Rooms About room to room block Procedure Notes about room to room blocking 2 66 The lt RRB gt room to room blocking key lets you block all calls between guest rooms When RRB is activated guests can still call outside numbers administrative phones restaurant gift shop etc and attendants Attendants and administrative phones can also call guest rooms while room to room block is in effect To block calls between guest rooms To activate room to room blocking 1 Press the lt RRB gt key 2 Theroom to room blocking lamp lights and calls between guest rooms are blocked To cancel room to room blocking 1 To cancel room to room blocking press the lit lt RRB gt key 2 Theroom to room blocking key is extinguished and calls between guest rooms are allowed You cannot activate or cancel room to room blocking while on a call f one guest attempts to ca
76. kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk Kk kk k k k k k k k k k k k k k k k k kk k k k k k k k k kkk kk kk kk kkk kkk kkk kkk Sk k k k k k k k k k k k k k k k k k k kk k k k k k k k k kk k kk kk kk kkk kkk kkk kkk kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk Sk kk k k k k k k k k k k k k k k k k kk k k k k k k k k kk k kk kk kk kkk kkk kkk kkk kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk Sk KK KKK k k k k k k k k k k k k k k k k k k k k k k k kk k kk kk kkk kk kkk kkk kkk Sk k k k k k k k k k k k k kk k k k k kk k k k k k k k k kkk kk kk kk kkk kkk kkk kkk kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk Figure A 10 Display LCD test You can exit the test mode at any time by returning the TEST switch to its original position HCXTD840 Issue 1 July 2001 TESTING THE LIQUID CRYSTAL DISPLAY SELECSET 500A UsER GUIDE A 14 HCXTD840 Issue 1 July 2001 Index Numerics 2ND WU key 2 36 A Account code 2 92 Account codes 2 95 assigning 2 47 fixed 2 47 variable 2 47 Additional operations 1 xii 2 1 Alarm 2 50 answer detection 2 53 combined 2 50 E911 2 56 LTA VER 2 57 2 70 property management system 2 51 RAL 2 53 reminder wakeup 2 53 system 2 51 voice message system 2 52 ANI privacy and publicity 2 62 Announce feature 2 58 Announced calls making 2 58 Announcing the conference 1 46 Answer key 1 33 2 72 Answering 1 31 a specific line 2 60 another phone from your co
77. le to everyone in the facility A list of these numbers can be obtained from your system administrator To dial system speed calling numbers 1 Dial the system speed calling access code 2 Dial the speed calling number For example assume that the number of your company s travel agent 446 8820 is stored as a system speed calling number The company s system speed calling access code is 9 and the system speed calling number for the travel agent is 77 Therefore to call the travel agent you dial 9 plus 77 You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 Connect 94468820 2 3 4 L1 L2 L3 L4 MSG CHARGE FEATUR Note A trunk access code usually 9 is required to access an outside line HCXTD840 Issue 1 July 2001 2 75 EXTENDING AN INCOMING DATA CALL TO A STATION SELECSET 500A USER GUIDE Extending an Incoming Data Call to a Station Using the You can extend a data call to a station by using the CONV key CONV convert key Procedure To extend a data call to a station only older SelecSets support data calling 1 2 76 While talking on a voice call press the CONV key The call is placed in consultation hold Consultation hold temporarily removes the party from the connection so transfer or conference operations can be performed The CAP representing the held call winks slowly The CONV and lt JOIN gt keys are steadily lit Dial the desired station number you can d
78. ll another guest while room to room block is in effect the call is routed to an intercept announcement intercept tone or to you depending on how your telephone system is configured Room to room blocking is only available in WelCOMM systems HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS CALLING OUT ON A SPECIFIC TRUNK Calling Out on a Specific Trunk Trunk group You can use trunk group select keys to call out over a select keys specific trunk outside line or group of trunks such as WATS Wide Area Telecommunications Service Procedure To use this feature 1 Press the START key 2 Press the desired trunk group select key The trunk group select key lights and an idle CAP is automatically selected 3 Dial the desired digits Your display shows the text name of the trunk or trunk group if text is assigned Call duration is shown in minutes and seconds HCXTD840 Issue 1 July 2001 2 67 CAMPING ON TO A BUSY STATION SELECSET 500A UsER GUIDE Camping on to a Busy Station About campon To camp on a caller to a busy analog station use the lt CAMP gt key When you camp on a caller the called station hears a tone signaling that a call is waiting Procedure To camp on to a busy station 1 After answering the call and dialing the station listen for busy tone Your LCD confirms that the station is busy 2 Press the CAMP key 11 00 am Wed Mar 10 686 Calls Wait 0 1 Inc Sta 300 MARTIN R
79. ly called numbers Call park lt PARK gt Parks a call Code lt CODE gt Distinguishes code calls from other calls When a code call comes to your console it rings at the lt CODE gt and lt ANS gt keys Press either key to answer Convert lt CONV gt Converts an incoming voice call to a data call allowing the attendant to transfer the data call to a station Detection DET Lights when the answer detection unit is down The answer detection unit is optional external equipment E911 key E9115 The lamp on the E911 alarm key blinks when a 9 1 1 call is made Pressing the key displays the number of the station user who placed the call This information is then deleted from the 911 call queue The lamp on all attendants continues to blink until all 911 calls in the queue are deleted This key functions with both 911 and E911 service HCXTD840 Issue 1 July 2001 1 23 OPTIONAL PROGRAMMABLE KEYS SELECSET 500A USER GUIDE Table 1 3 Optional programmable keys continued Key Name Purpose The next three keys Data Auto Answer and Data Function are required for data communications Data communications capabilities require the use of a data adapter which mounts underneath your SelecSet 500A phone Data lt DATA gt To originate receive and disconnect data calls required for data communications Auto answer Provides automatic answer for data calls required for data communicatio
80. monstrating A 9 Dialing frequently called number 2 74 Disconnecting a party in a conference 1 46 Display programmable key information 1 9 DND key 2 19 Do not disturb 2 19 controlling 2 19 forwarding 2 26 registering for a group 2 19 ringing a station in 2 24 E Emergency numbers programming 2 95 Extending incoming data calls to a station 2 76 F FEATUR key 2 11 H Hold loops 1 38 Holding 1 38 asingle call 1 39 multiple calls 1 41 using hold loops 1 38 IX 2 SELECSET 500A USER S GUIDE using the Hold key 1 40 ICOM 2 77 2 93 Incoming INC key 1 31 Information INF key 1 31 Intercom calls making 2 77 J JOIN key 1 34 L Language and VIP status indicators 1 10 Last number redial 2 93 LCD key A 4 LNR key 2 93 Long trunk alarm 2 55 LTA VER key 2 55 Making a code call 2 72 Making an announced call 2 58 Making an intercom call 2 77 Making announcements to selected paging zones 2 79 Manual campon 2 93 Messaging 1 52 1 56 retrieving messages 1 56 turning the message waiting lamp on while calling the station 1 53 N Night service 2 78 activating 2 78 HCXTD840 Issue 1 July 2001 SELECSET 500A USER S GUIDE P Paging 2 73 2 79 PARK key 2 93 Parked call identifier PCI 2 82 Parking a call 2 82 Placing an outside call for another station connected 1 29 station idle 1 30 Priority call 2 77 Priority radio paging 2 81 2
81. n there are multiple attendants Turning off MW lamps limitations Automatic deletion of callme message Return feature access code for non SelecSets The lt CLME gt key indicates message lamp status only when someone calls you If you call a station the lt CLME gt key does not indicate the status of the message waiting lamp In facilities with multiple attendant consoles the lt CLMES gt key on all attendants indicates the message lamp status of calling stations Pressing a lit lt CLME gt key or dialing the callme cancellation code only turns off message waiting lamps turned on by the lt CLME gt key on an attendant console Message waiting lamps can also be turned on through the CommCenter or VMS voice message system When a callme message is returned it rings at both the lt INF gt and lt ANS gt keys Press either key to answer the call When a station returns a callme message the message is automatically deleted SelecSet users can use the DELETE soft key to delete callme messages without returning them A station s message waiting lamp may have been activated by someone other than the attendant text message center or voice message system for example Therefore users who do not have SelecSets with a RETURN soft key should use the return feature access code usually 0 to respond to their message lamps HCXTD840 Issue 1 July 2001 1 55 MESSAGING Retrieving messages Procedure 1 56
82. n you cancel a wakeup the repeat status remains When a guest checks out his or her wake ups are automatically canceled 2 42 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS DISPLAYING AND PROVIDING A VIP WAKEUP Displaying and Providing a VIP wakeup About your VIP wakeup key Procedure If you work in a hotel motel environment your SelecSet 500A attendant console may be equipped with a VIP wakeup programmable option key This key lets you provide VIP guests with preferential wake up service When a wake up call for a VIP guest is to occur the telephone system sends a burst ring to the VIP wake up key on your console if the phone is not already ringing alerting you to a personalized wake up call To provide a guest with a VIP wakeup follow these steps 1 You hear a burst of ringing at your VIP programmable option key and the associated lamp flashes Press lt DSPL gt and then VIP to display the room number name and language preference of the first VIP guest in the queue and the total number of VIP wakeups in the queue Check the language indicator at the bottom right of your display to see if you need to speak to the guest in another language Press the VIP key The system automatically places a call to the VIP guest s room while indicating the guest s room number name and language preference on the display based on how your telephone system is set up to display language preference as shown
83. nctions that are available with this attendant console Organization Section 1 Section 2 Appendix A Xii About Your SelecSet 500A Basic Operations Additional Operations Programming Your SelecSet The Quick Reference Sheet Testing the Console Chapters and topics included in this document are This section introduces the SelecSet 500A attendant console and provides basic information to help you understand how your telephone operates Describes procedures for basic attendant operations Describes operations that are performed less frequently than basic operations Provides instructions on programming SelecSet keys Provides a quick reference for the most frequently performed attendant operations Provides instructions for testing the SelecSet display and lamps HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A 1 ABOUT YOUR SELECSET 500A About the SelecSet 500A SelecSet 500A should look like the one shown in Figure 1 1 Note that some of your keys may be labeled differently RECEVER RINGER all Appearance I
84. ng functions like picking up the receiver on other phones Gives or cancels dial tone lt CNCL gt Press lt CNCL gt during call transfer if you misdial a number Pressing this key disconnects the last party added to a conference lt HOLD gt Press lt HOLD gt to place an active call on hold lt JOIN gt Press lt JOIN gt to transfer a call and return to the idle state lt ANS gt Press lt ANS gt to answer all calls that ring at the attendant position 1 14 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A FIXED KEYS Table 1 1 SelecSet 500A Fixed Keys continued Key Name Function operation INC Distinguishes incoming calls from outside the facility When an outside call comes to the console the INC key and the ANS key both ring Press either key to answer lt INF gt Distinguishes calls from inside the facility When an inside call comes to your console the lt INF gt key and the lt ANS gt key both ring Press either key to answer lt RCL gt The lt RCL gt key distinguishes recalls returned calls from other calls When a recall comes to your phone both the lt RCL gt key and the lt ANS gt key ring Press either key to answer Keys used to These keys are used to answer specific types of calls answer specific calls Incoming Information Recall When calls ring at these keys the associated lamp flashes HCXTD840 Issue 1 July 2001 1 15
85. nge the ringing level used with your console The two choices are low and normal R PTN Demonstrates default ringing patterns used for different types of calls DA Indicates whether or not a data adapter is assigned to your console ROM Indicates the version of read only memory ROM used by your console LCD Tests the liquid crystal display to ensure that all portions of the display are working properly A 4 HCXTD840 Issue 1 July 2001 ENTERING TEST MODE Test The following highlighted sections each describe a test procedures procedure If you do not need information on every procedure refer to the relevant page number for information on the specific item To find information on this test Refer to this procedure page R FRQ ringing frequencies page A 6 R LEV ringing level of console page A 7 R PTN ringing pattern page A 9 DA data adapter assignment page A 11 ROM read only memory of console page A 12 LCD liquid crystal display page A 13 HCXTD840 Issue 1 July 2001 A 5 DEMONSTRATING RINGING FREQUENCIES SELECSET 500A USER GUIDE Demonstrating Ringing Frequencies Procedure To demonstrate ringing frequencies 1 Press the lt R FRQ gt key You see the first ringing frequency listed on the display and you hear it Ringing frequencies determine the pitch of the ring The sample of this frequency is repeated about every three seconds until you
86. not causing the alarm 2 71 CODE CALLS Code Calls About code calls Placing a code call Receiving a code call 2 72 SELECSET 500A USER GUIDE A code call indicates an emergency When you make a code call it causes special ringing four quick rings at a station dedicated to receive code calls there may be several code calling stations within your facility The person receiving the call uses the paging system to announce the emergency or give instructions Keep a list of the code calling access codes for each dedicated station and their locations near your console Follow this procedure to place a call 1 Press lt START gt 2 Dial the desired code calling access code The code call is sent to the dedicated station Note Code calling access codes can be programmed as autodial numbers See Determining if a key is programmed on page 2 94 for instructions If you are designated as a code calling station code calls ring with a special ringing pattern four quick rings at your lt CODE gt and or lt ANS gt keys If you receive a code call use zone paging to announce the emergency or give instructions Keep a list of zone numbers near your console HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS CODE CALLS To answer a To answer a code call code call 1 Press the flashing lt CODE gt key or the ANS key To access the zone paging system 2 Press the lt ZPG gt key or dial the
87. now controlled by the remaining parties Dropping out If you drop out of a multiparty conference the remaining of a multiparty parties located at your facility cannot transfer or add other conference members to the conference Dropping out of a three party conference does not affect the remaining parties this way HCXTD840 Issue 1 July 2001 1 51 MESSAGING Messaging About messaging Turning on MW lamps without calling the station 1 52 SELECSET 500A USER GUIDE You can use two keys to control messaging as follows Use this key To do this lt CLME gt control the message waiting lamps on phones in your facility lt MSG gt retrieve multiple message types To turn on a message waiting lamp without calling the station follow these steps 1 Press lt START gt An idle CAP is selected 2 Press the lt CLME gt key 3 Dial the desired station number The display confirms that the lamp is on and you hear confirmation tone three short beeps HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A MESSAGING Turning on the MW lamp while calling a station Turning on the MW lamp while talking to a covering station You can turn on the message light on someone s phone by pressing lt CLME gt when the phone is ringing or busy 1 Press START 2 Dial the desired station number 3 Press lt CLME gt when the phone is ringing or busy The display confirms that the l
88. ns Data function Lets you view active data call information required for data communications Headset mode HSET Activates headset mode by pressing a programmable option key Hold loops lt HLD5 gt lt HLD8 gt Place a call on hold and provide a display of the held call The first four hold loops are fixed keys HLD1 HLD4 Intercom priority lt ICOM gt Originates a priority call Last number redial lt LNR gt Redials the last number dialed Line lockout alarm lt LOA gt Lights when a station has been in use for an unusually long time Manual answer lt MANS gt Manual campon lt CAMP gt Restricts announced calls to your SelecSet Your phone rings and you must answer it manually Activates camp on to a busy station Message waiting lt MW gt Lights when you have a message waiting Outgoing trunk queuing lt OTQ gt Initiates outgoing trunk queuing PMS PMS HOBIC Indicates trouble with the PMS link and or trouble lt PMS A gt over the PMS HOBIC link when ACK NAK WelCOMM only protocol is used The PMS is optional external equipment Priority radio paging Initiates priority radio paging lt PRPG gt Radio paging lt RPG gt Initiates radio paging 1 24 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A OPTIONAL PROGRAMMABLE KEYS Table 1 3 Optional programmable keys continued Key Name Purpo
89. nsfer by pressing lt JOIN gt 5 To swap between the two sides of the call when the called party answers press SWAP The active call and call on consultation hold are switched To return to the originally active call press SWAP again You can alternate between the two calls as often as 1 42 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YouR SELECSET 500A TRANSFERRING you like To disconnect the person to whom you are speaking and reconnect the person on consultation hold press lt CNCL gt To exit and connect the two calls press lt JOIN gt HCXTD840 Issue 1 July 2001 1 43 SWITCHHOOK FLASH TO TRANSFER CALLS SELECSET 500A UsER GUIDE Switchhook Flash To Transfer Calls Using central office features Conditions Example 1 44 The switchhook flash SHF to a trunk feature lets you use central office business telephone features to supplement the features provided by your HCX5000 system The most typical use of switchhhook flash to a trunk is to transfer calls Transferring calls in this way prevents you from tying up two HCX5000 trunks To transfer a call using switchhook flash to a trunk the following conditions must be satisfied You must be talking on an incoming call from a central office phone The trunk over which this call is received must be set up to use the SHF to a trunk feature Ask your system administrator if your system is set up for this feature You receive a call over a trunk
90. nsole 2 59 coverage calls 1 35 multiple calls 1 37 returned calls 1 33 Autodial keys 2 92 2 95 labeling 2 97 programming 2 94 using 2 48 Beeper identification number BID 2 73 Blocking and sending caller ID 2 62 Blocking calls between guest rooms 2 66 HCXTD840 Issue 1 July 2001 Breakin 2 93 Breaking into a busy station 1 60 Bridged CAPs 1 46 C Call park 2 82 2 93 picking up a call 2 82 Call restrictions 2 4 controlling 2 4 Caller ID blocking and sending 2 62 displaying 1 7 CAMP key 2 93 Camping on to a busy station 2 68 Canceling a second wakeup call 2 39 CAP 1 32 CHARGE soft key 2 46 Checking a trunk 2 70 CNCL key 1 34 Code call making 2 72 receiving 2 72 CODE key 2 72 Conferencing 1 46 announcing the conference 1 46 canceling a call and returning to the caller 1 46 creating a multiparty conference 1 50 disconnect 1 51 disconnecting the last person added to the conference 1 46 exit 1 51 holding 1 50 multiparty 1 47 retrieve 1 50 using bridged CAPs 1 48 Consultation hold 1 46 Controlling call restrictions 2 4 COVER key 2 9 Coverage calls 1 35 canceling 2 11 controlling 2 8 IX 1 INDEX Creating a three party conference 1 46 Credit limit 2 13 types 2 13 D DA Key A 4 Daily wakeup for second wakeups 2 42 registering 2 41 Data adapter assignment A 5 Data calls extending incoming calls to stations 2 76 Default ringing patterns de
91. number dialed redial LNR Manual activates camp on to a busy station that does not have call campon waiting assigned CAMP Priority radio initiates priority radio paging paging PRPG Radio paging Initiates radio paging RPG Zone paging accesses zone paging equipment ZPG Zone paging accesses zone paging equipment to park a call with park ZPG P HCXTD840 Issue 1 July 2001 2 93 TRUNK ANSWER FROM ANY STATION TAFAS SELECSET 500A USER GUIDE Programmable See Figure 2 2 for a description of how the programmable key numbering keys are numbered C UN RECEIVER e RINGER 16 22 28 34 15 1 27 B3 ABC DEF 1 2 53 14 20 en p uno 26 B2 PRS TV WXY 18 m LI 25 81 0 12 18 24 80 Hj H7 23 28 S D Figure 2 2 Programmable key numbering Determining if If you are not sure whether a key is programmed press a key is lt DSPL gt and the programmable key Then press lt DSPL gt programmed and any soft key to return to the normal display If the key is You see this displayed Programmed the feature or autodial number assigned to the key a
92. press lt SFPK gt 2 Press the lt SFPK gt key again to retrieve the call Using a hold loop 1 While connected to another party press a hold loop 2 Press the same hold loop a second time to retrieve the call Using the lt HOLD gt key 1 Press the HOLD key while on an active call A CAP winks representing the held call 2 Press the winking CAP to retrieve the call To create a multiparty conference call 1 While connected to one party press CONF then dial a second party 2 Afterthe called party answers press CONF to create a three party conference 3 Toaddan additional party press CONF then dial the desired number Press CONF after the called party answers A conference can consist of up to six parties 4 Toexitthe conference press lt JOIN gt HCXTD840 Issue 1 July 2001 APPENDIX TESTING THE CONSOLE Test switch A test switch located on the back of the console enables you to test the keys and lamps and demonstrate certain ringing characteristics See Figure A 1 Your console cannot receive or originate calls while in the test mode Therefore the test mode should only be entered during low traffic hours HCXTD840 Issue 1 July 2001 A 1 ENTERING TEST MODE SELECSET 500A USER GUIDE Entering Test Mode Procedure 1 Flip the test switch in the direction of the arrow as shown in Figure A 1 2 Unplug the telephone line coming into the console then plug it back in the
93. press the lt R FRQ gt key again Press the lt R FRQ gt key a second time to display and demonstrate the second ringing frequency Subsequent key presses scroll through the different ringing patterns until you return to the OFF designation A list of the ringing patterns that can be demonstrated follows Remember this facility only permits you to demonstrate these patterns Patterns are changed at the CommCenter CMAT by your system administrator e 500 Hz 400 500 Hz 400 600 Hz e 500 600 Hz Exit the test mode at any time by returning the TEST switch to its original position HCXTD840 Issue 1 July 2001 CHANGING THE RINGING LEVEL Changing the Ringing Level Procedure To change the ringing level 1 While displaying any ringing frequency 500 400 500 400 600 500 600 press lt R LEV gt The normal ringing level or volume is demonstrated and the ringing level field indicates Normal See Figure A 4 DATT TEST KEY NO RINGING FREQUENCY 500Hz RINGING LEVEL NORMAL RINGING PATTERN LINE LINE USA R FRO R LEV R PTN DA ROM LCD Figure A 4 Normal ringing level volume 2 To change the ringing levels to low press lt R LEV gt a second time The ringing level is changed to low as shown in Figure A 5 DATT TEST KEY NO RINGING FREQUENCY 500Hz RINGING LEVEL LOW RINGING PATTERN LINE LINE USA R FRO R LEV R PTN DA ROM LCD
94. r If the trunk is valid and busy you see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 Busy 8601 2 3 4 L 1 L2 L3 L4 MSG CHARGE FEATUR 4 Press lt OVR gt to listen for a conversation A warning tone signals the interruption 2 70 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERA Procedure 5 continued TIONS CHECKING A TRUNK If a conversation is in progress press START to exit If a conversation is not in progress press lt CNCL gt to unlock the connection and free the trunk If the trunk is not busy you hear dial tone and see this display 11 00 am Wed 1 Dial 8601 2 Mar 10 686 Calls Wait 0 L2 L4 CHARGE FEATUR 3 4 L1 L3 MSG 6 7 8 Dial an outside number to check the trunk Because you re already connected to a trunk you don t need a trunk access code usually 9 before the outside number If the trunk is operational you hear ringing or busy tone after the outside number is dialed If the trunk is not operational call your telephone system maintenance company Press START to disconnect Note The lt LTA VER gt key is also used for the long HCXTD840 Issue 1 July 2001 trunk alarm The long trunk alarm causes the lt LTA VER gt key to flash when a trunk is connected for an unusually long time See Receiving a Long Trunk Alarm on page 2 55 When the lt LTA VER gt key is flashing you can still use it to check a trunk that is
95. r than an answer key To answer one of these calls press the flashing CAP At least two CAPs must be available before a call can be answered This ensures that one CAP can be used to answer a call while another can be used to place a call Every station within your facility is assigned a type of station TOS value The TOS value determines the type of calling privileges a station user has For example some stations are permitted to make local and long distance calls while others may be restricted to local calls only When a station calls and asks you to dial an outside number check the TOS value to make sure the connection is permitted Ask your system administrator for a list of the connections allowed for each TOS For instructions on how to hold a call see Holding on page 1 38 For instructions on how to transfer a call see Transferring on page 1 42 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YoUR SELECSET 500A ANSWERING RETURNED CALLS RECALLS Answering Returned Calls Recalls About recalls Procedure HCXTD840 Issue 1 July 2001 If you or another attendant extends camps on or transfers a call from outside the facility to a station that does not answer the unanswered call returns to your SelecSet or another attendant after a predetermined amount of time This type of returned call is referred to as a recall To answer a recall Press the ANS key or the lt RCL gt key If the called stat
96. ransterring s aie eee rete rre Eres page 1 42 Conferencing page 1 46 Messaging sns GU HEUREUSE page 1 52 Breaking into a busy station page 1 60 HCXTD840 Issue 1 July 2001 1 27 CALLING SELECSET 500A UsER GUIDE Calling Procedure To call another party from your SelecSet 500A console 1 Press lt START gt 2 Dialthe station number or outside number If you dial an outside number remember to dial the trunk access code first usually 9 You hear ringing and are connected as the called party answers When you call an outside number the duration of the call is displayed 3 To disconnect the call press START 1 28 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A PLACING AN OUTSIDE CALL Placing An Outside Call Procedure To place an outside call for another station to which you are connected 1 HCXTD840 Issue 1 July 2001 Dial the trunk access code normally 9 and then dial the number When the dialed number begins to ring press lt JOIN gt 1 29 PLACING AN OUTSIDE CALL FOR AN IDLE STATION SELECSET 500A USER GUIDE Placing an Outside Call for an Idle Station Procedure 1 30 To place an outside call for an idle station 1 2 3 4 5 Press lt START gt Dial the trunk access code e g 9 then the number Press lt CONF gt Dial the station number When the station user answers inform him or her that the outside call is ring
97. rking a Call eee usd e Shai i 2 82 Recording a Conversation eese 2 83 Redialing Numberts eere teet itera 2 85 Sending Pushbutton Tones eere 2 87 Training Attendant Operators seeseeeeeee 2 80 Trunk Answer From Any Station TAFAS 2 90 Programming Your SelecSet 500A sss 2 92 Programming an Autodial Number esses 2 95 Canceling a Feature aie de un Hn eere e ibat 2 96 Labeling Instructions e rented ee reiten rena 2 97 Quick Reference Sheet ee ee r depen Peau Baa 2 99 Appendix Testing the Console Entering Test Mode uo ei ede debeat a A 2 Demonstrating Ringing Frequencies eese A 6 Changing the Ringing Level eene A 7 Demonstrating Default Ringing Patterns eects A 9 Determining if a Data Adapter is Assigned A 11 Displaying Your Console ROM Level A 12 Testing the Liquid Crystal Display eese A 13 Index HCXTD840 Issue 1 July 2001 V TABLE OF CONTENTS SELECSET 500A USER S GUIDE vi HCXTD840 Issue 1 July 2001 Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure 1 1 1 2 1 3 1 4 1 5 1 6 1 7 2 1 2 2 2 3 A 1 A 2 A 3 A 4 A 5 A 6 A 7
98. s CLEAR to erase the input Note Your input must include five digits a four digit number plus the symbol for a m or symbol for p m For example enter a reminder call for 9 00 am as 0900 HCXTD840 Issue 1 July 2001 2 29 SETTING THE SYSTEM CLOCK SELECSET 500A USER GUIDE To confirm the 1 If you enter 0900 you see this display Press SET entered time to set the clock to the new time 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L1 L2 New Time 0900 am SET EXIT 2 Your display updates to confirm the time change 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L1 L2 OK Time Changed EXIT Timeout If you take too long when entering a new time setting a message time out message is displayed Press EXIT and try again 2 30 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS SETTING THE SYSTEM CLOCK Error You may also see one of two error messages when you messages attempt to register a new time These include PLEASE TRY LATER SORRY SYSTEM ERROR In either case try again momentarily HCXTD840 Issue 1 July 2001 2 31 WAKEUP REMINDER CALLS SELECSET 500A UsER GUIDE Wakeup Reminder Calls About wakeup reminder calls Terminology Second wakeups When you can control wakeup reminder 2 32 Wakeup reminder calls are like an alarm clock in your phone system You can register calls to alert users at a certain time When a wakeup reminder call is regis
99. s code either fixed or variable 4 Dial the account code If using a variable account code dial the sign at the end of the code 5 Wait for confirmation tone 6 Press the flashing CAP to retrieve the call HCXTD840 Issue 1 July 2001 2 49 ALARM INDICATIONS SELECSET 500A USER GUIDE Alarm Indications Attendant Your SelecSet 500A attendant console can receive various alarms alarms depending on how the system is configured and what keys you have programmed This section describes various alarms that may light lamps on your console and the action you should take when you receive the alarm Receiving a Combined Alarm Combined This alarm conserves the number of keys that are assigned alarms to alarms The lt CALM gt combined alarm key combines the system PMS and VMS alarms you can still have these alarms programmed on separate keys and answer detection alarms The lamp associated with the lt CALM gt key lights when a malfunction is detected in the system the answer detection link the PMS PMSHOBIC link or the VMS link The CALM lamp stays lit until the problem is corrected CALM lamp The CALM amp indicates the status of the alarms status Lamp Status Meaning Dark No alarm conditions exist Lit steadily One alarm has occurred Slow wink flash Two or three alarms have occurred Fast wink flash All four alarms have occurred 2 50 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATI
100. se Record lt REC gt Records a conversation requires a recorder Reminder alarm lt RAL gt Indicates when a station has not answered a oi wakeup reminder call When a wakeup reminder call is not answered the system automatically retries Wakeup alarm lt WAL gt the call five minutes later If the second attempt is unsuccessful the system waits another five minutes and retries the call again The lt RAL gt or lt WAL gt key lights only after the third unsuccessful attempt The reminder and wakeup alarms are actually the same key However the term reminder applies in COMMerce business environments and wakeup applies to WelCOMM hotel motel systems Room to room blocking lt RRB gt Saved number redial lt SNR gt Blocks calls between guest rooms WelCOMM systems only Saves a specific number to be redialed later Trunk group answer lt TGNO gt lt TGN9 gt Allows you to answer calls over a specific trunk group When a call over a specific trunk group comes to your phone both the lt ANS gt key and the appropriate lt TGN gt key ring You can answer using either key VIP wakeup lt VIP gt The lt VIP gt key flashes alerting you to place a VIP wake up for a special guest in the hotel Press the lt DISPLAY gt key plus the lt VIP gt key to display the name of the first guest in the VIP wakeup queue and also how many wakeups are in the queue Press the lt VIP gt key to call the V
101. ss CONF and dial the desired number The two other parties are automatically placed on consultation hold temporarily removes a party from a connection so transfer or conference operations can be performed If you misdial press lt CNCL gt This returns you to the three party conference You can then redial the new party To announce the conference to the new party make your announcement and then press CONF to connect all parties Or you can connect all parties immediately by pressing CONF as soon as the called party picks up When the conference is formed the display is updated with the new number of conferees Repeat these steps to add additional conferees You can have a total of six people in a conference Press HOLD to place the conference on hold You can only hold a conference by pressing the HOLD key You cannot hold a conference using soft park and hold loops To retrieve the held conference press START then the winking CAP representing the held conference HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A CREATING A MULTI PARTY CONFERENCE 8 Todisconnect the last person added to the conference press lt CNCL gt Only the final person added to the conference can be dropped by pressing lt CNCL gt Afterwards other parties must disconnect by hanging up 9 To exit without disconnecting the other parties press lt JOIN gt The conference is still active but is
102. ss the key that you want to program 4 Dial the desired feature access code You receive confirmation tone three short beeps when the feature is programmed Canceling a Feature Procedure To cancel a feature follow these steps 1 Press lt START gt 2 Dial the station speed calling cancellation code usually 7 3 Press the desired key You receive confirmation tone three short beeps when the feature is canceled 2 96 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS LABELING INSTRUCTIONS Labeling Instructions Key labeling After you program your SelecSet you should label your keys The fixed keys hold loops and INC lt RCL gt and lt INF gt keys are pre labeled Your SelecSet 500A also comes with sheets of pre printed and blank labels for use on suggested and optional programmable keys such as specific autodial numbers or trunk group answer keys Procedure To label your keys 1 Insert the entire label sheet in a typewriter 2 Type on the desired label 3 When you finish labeling your SelecSet keep the sheet in case you reprogram your keys 4 To verify that you have the proper key for the label press lt DSPL gt plus any programmable key If the key is programmed the bottom line of the display shows the key number plus the feature or autodial number assigned to the key if not the key number plus Autodial displays 5 Press lt DSPL gt plus any soft key to return to the normal display
103. st of keys that you can program at your console Table 2 3 SelecSet 500A Programmable Keys Key Name Purpose Account code ACCODE Types of account codes Fixed account codes have a fixed number of digits Variable account codes have a variable number of digits The signals the end of the account code Using account codes Before making the call dial the account code feature access code ACFAC the account code AC or press a key on which an account code has been programmed then the phone number During the call press a key programmed with the ACFAC and the AC Your call is not interrupted If you do not have a pre programmed key ask the party to hold Press TRANSFR dial the ACFAC the AC and wait for confirmation tone Press the flashing CAP to resume your call Autodial keys provide one key access to dial access codes account codes and frequently called numbers 2 92 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS TRUNK ANSWER FROM ANY STATION TAFAS Table 2 3 SelecSet 500A Programmable Keys continued Breakin breaks into a busy station even if you access a private BRKN network and that station is at another location in the network Call park parks a call PARK Forward all forwards all calls that come to your phone calls Intercom prior announces and originates a priority call ity ICOM Last number redials the last
104. t the bottom of your display Not programmed the word Autodial 2 94 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS PROGRAMMING AN AUTODIAL NUMBER Programming an Autodial Number Procedure Programming emergency numbers Canceling an autodial number HCXTD840 Issue 1 July 2001 To program a key with an autodial number or feature 1 2 Press START Dial the station speed calling registration code usually 7 Press the key that you want to program Dial the desired station or outside number Include the trunk access code usually 9 if programming an outside number Autodial keys can be used to store account codes and dial access codes too You receive confirmation tone three short beeps when the number is programmed If you program an emergency number into an autodial key make sure the key is programmed correctly by making a test call When the called party answers briefly explain the reason for the call before hanging up To cancel an autodial number 1 2 Press START Dial the station speed calling cancellation code usually 7 Press the desired key You receive confirmation tone three short beeps when the number is canceled 2 95 CANCELING A FEATURE SELECSET 500A USER GUIDE Programming a Feature Procedure To program a feature follow these steps 1 Press START 2 Dial the station speed calling registration code usually 7 3 Pre
105. tation number If you make an error before you finish dialing press CLEAR and reenter the number HCXTD840 Issue 1 July 2001 2 9 REGISTERING COVERAGE SELECSET 500A USER GUIDE Procedure When a valid number is entered you see this display continued 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Coverage Station CLEAR EXIT 4 Enter the number of the covering station When you dial a valid covering station you see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 OK Coverage Registered EXIT 2 10 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS CANCELING COVERAGE Canceling Coverage Procedure 1 Press the FEATUR soft key You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Select One Soft Key COVER WAKEUP DND RESTR NEXT EXIT 2 Press lt COVER gt The display changes to allow you to enter a station number 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L1 L2 Dial Station N CLEAR EXIT HCXTD840 Issue 1 July 2001 2 11 CANCELING COVERAGE Procedure continued SELECSET 500A USER GUIDE 3 Dial the desired station number You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Current Coverage Station 200 CANCEL EXIT After you dial the station number the current coverage point for the station is displayed 200
106. telephone line plugs into the phone at the jack labeled Line Cm 4 ia aw UNE TEST RECOUT Figure A 1 Attendant console control panel 3 Alllamps on the console flash and the display flashes the word TEST THHHHHHBHHERE HHRHHHHHH dd THEHHHHHEHERE 4 PRE HEHEHHE y THHHHHHHHE PRR H EHH Figure A 2 Console test display 4 Make sure that all lamps are working properly 5 Press any key under the display to proceed A 2 HCXTD840 Issue 1 July 2001 ENTERING TEST MODE The information shown in Figure A 3 is displayed DATT TEST KEY NO RINGING FREQUENCY OFF RINGING LEVEL RINGING PATTERN R FRQ R LEV R PTN DA ROM LCD Figure A 3 Console test display Key labels Notice the labels above the keys Each key represents a different component of the console test Refer to Table A 1 for a description of key designations and functions HCXTD840 Issue 1 July 2001 A 3 ENTERING TEST MODE SELECSET 500A UsER GUIDE Key labels and See the following table for a description of key labels and functions associated functions Table A 1 Description of Key Labels and Functions Key Designation Function R FRQ Displays and demonstrates different ringing frequencies pitches that can be assigned to your console R LEV Displays demonstrates and allows you to cha
107. tendant operators 2 89 Transferring 1 42 a caller back to called station 1 34 a caller to another station 1 34 using switchhook flash to a trunk 1 44 Trunk group select answering 2 60 Turning the message light on at called station IX 3 INDEX 1 34 Type of station values 1 32 U Using an autodial key at the beginning of a call 2 48 Using the keypad 2 48 2 49 V Viewing the cost of calls 2 46 VIP and language indicators 1 10 VIP wakeup displaying and delivering 2 43 Voice message system alarm 2 52 W WAKEUP key 2 33 Wakeup reminder calls controlling 2 32 daily 2 41 VIP 2 43 Z Zone paging 2 79 2 93 with auto meet me 2 79 with park 2 79 2 80 2 93 answering 2 80 ZPG key 2 93 ZPG P key 2 93 IX 4 SELECSET 500A USER S GUIDE HCXTD840 Issue 1 July 2001
108. tered the telephone system automatically calls the station user at the designated time Wakeup and reminder are different terms for the same feature The term wakeup is used for WICOMM hotel motel systems while reminder is used for COMMerce business systems In the following displays and instructions wakeup is used for example only If you have a COMMerce system reminder appears in the display instead of wakeup In WelCOMM systems you can register two wakeup calls for each station A second wakeup may be required when there are two guests in one room or when one guest wants a second wakeup just in case he or she falls back asleep after the first For instructions on registering a second wakeup call see page 2 36 You can control wakeup reminder calls while your console is idle or while you are talking HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS Registering a Wakeup Reminder Call REGISTERING A WAKEUP REMINDER CALL Procedure To register a wakeup reminder call 1 Press the FEATUR soft key You see this display 11 00 am Wed Mar 10 686 Calls Wait 0 1 2 3 4 L 1 L2 Select One Soft Key COVER WAKEUP DND RESTR NEXT EXIT 2 Press lt WAKEUP gt 3 If you are not connected to the station for which you re setting the wakeup enter the station number If you are connected to the station the display updates to allow you to enter the wakeup time as follows 11 00 am Wed Mar
109. that is set up for the SHF to a trunk feature The call is from Mr Smith whose phone is a central office station and who wants to make a reservation You must transfer the call to the centralized reservation service for your hotel HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A SWITCHHOOK FLASH TO TRANSFER CALLS Procedure Deactivating the TONE key HCXTD840 Issue 1 July 2001 To transfer a call using the switchhook flash to trunk feature for this type of application 1 While connected to a caller on a trunk set up for switchhook flash to a trunk press OVR the override key When you press this key the HCX5000 system sends a switchhook flash signal to the central office and the central office places the caller on hold Pressing OVR automatically activates the lt TONE gt key to provide DTMF tones These tones enable you to dial the number to which you want to transfer the caller Dial the number for centralized reservations Press START to complete the transfer This automatically deactivates the lt TONE gt key Therefore your next caller does not hear DTMF tones when you dial the number to transfer his her call You can deactivate the lt TONE gt key by pressing any of the following keys HOLD lt HLD1 gt lt HLD8 gt CONF lt JOIN gt Pressing lt OVR gt repeatedly toggles the lt TONE gt key between on and off status 1 45 CONFERENCING SELECSET
110. ublicity or privacy ANI publicity for a ringing call If your system is set up for ANI privacy you can override this setting and allow your caller ID to be sent and displayed To activate ANI publicity on a per call basis 1 Dial the ANI publicity feature access code usually 82 2 Dial your desired number Your caller ID is sent for this call only For all subsequent calls your caller ID is made private When you receive calls from external users who have ANI publicity or privacy activated you see varying results on your SelecSet 500A display Following are some examples of your display in various states when users who have either ANI publicity and privacy active call you This is an example of your display when you have a ringing call with ANI publicity set 2 3 4 L1 L3 MSG 10 00 am Mon Jan 11 1758 Calls Wait 0 1 Inc Trnk 9000 DUNN CAROLYN 7704468820 L2 L4 CHARGE FEATUR HCXTD840 Issue 1 July 2001 2 63 BLOCKING AND SENDING CALLER ID ANI publicity for an answered call SELECSET 500A USER GUIDE This is an example of an answered ANI publicity call 10 00 am Mon 2 3 4 Li L3 MS G ANI privacy for a ringing call 1 Inc Trnk 9000 Jan 11 CHARGE 1758 DUNN CAROLYN 7704468820 L2 L4 Calls Wait 0 FEATUR This is an example of the display for a ringing call with ANI privacy enabled 10 00 am Mon 2 3 4 Li L3 MS G 1 Inc Trn
111. wer detection link the PMS PMSHOBIC link or the VMS link The CALM lamp stays lit until the problem is corrected The CALM lamp indicates the status of the alarms This lamp status Indicates that Dark no alarm conditions exist Lit steadily one alarm has occurred Slow wink flash two or three alarms have occurred Fast wink flash all four alarms have occurred When you press the lt CALM gt key alarm s that are activated are shown in the LCD This display Represents this alarm MJ MN major minor system alarm ANSDET answer detection link alarm PMS PMS PMSHOBIC link alarm VMS VMS link alarm The PMS alarm applies to WelCOMM systems only HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A OPTIONAL PROGRAMMABLE KEYS Optional Programmable Keys About optional Optional programmable keys can be used as autodial keys poU for one key access to access codes account codes and eys frequently called numbers or for optional features While some optional programmable keys are programmed from your attendant console others must be programmed from the Customer Maintenance Administration CMAT terminal by your system administrator See Table 1 3 fora list of possible uses for optional programmable keys Table 1 3 Optional programmable keys Key Name Purpose Autodial keys Provide one key access to access codes account codes and frequent
112. whose PBX is not networked with your phone system the business name and number is displayed but not the caller s name or extension number HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A DISPLAYING PROGRAMMABLE KEY Displaying Programmable Key Information Procedure To display autodial information 1 Press lt DSPL gt 2 Press the autodial key whose information you want displayed 3 Press START or lift handset to return to the basic HCXTD840 Issue 1 July 2001 display 1 9 DisPLAYING VIP AND LANGUAGE STATUS SELECSET 500A UsER GUIDE Displaying VIP and Language Status About VIP and If your SelecSet 500A attendant console is used in a front language desk operation or hotel motel environment and a guest indicators with VIP or foreign language status calls you you may see VIP and language indicators on your SelecSet display Examples of displays showing VIP and language indicators follow If a guest has only VIP or language designated that indicator is displayed in the same position as when the guest has both Ringing You see this display for a ringing VIP language call VIP language call 05 56 PM Wed Sep 24 11458 Calls Wait 0 1 Ringing 11852 Dunn Carolyn V FR TOS 1 2 3 4 Li Lai L3 L4 MSG CHARGE FEATUR 1 10 HCXTD840 Issue 1 July 2001 CHAPTER 1 ABOUT YOUR SELECSET 500A DISPLAYING VIP AND LANGUAGE STATUS Answered You see this display when you answer a VIP language VIP lan
113. with whom HCXTD840 Issue 1 July 2001 SELECSET 500A USER GUIDE CHAPTER 1 ABOUT YOUR SELECSET 500A BRIDGED CAPS TO CREATE A 5 Pressthe lt CONF gt key again to join the two CAPs or To transfer the call to the caller on CAPI press lt JOIN gt You are out of the conference once you press the lt JOIN gt key If your system administrator has set up your phone system with the multiparty conference capability you can place a conference on hold after connecting the two parties on CAP 1 and CAP 2 You can then take another call by pressing the HOLD key Both the CAP key with the conference and the CONF key flash slowly At least one of these conferenced members should be an internal party to prevent trunk to trunk lockup Otherwise remove yourself from the conference if an incoming internal caller is connected with an outside caller Note If three CAPs are busy you cannot use CAP 4 to initiate a conference or to join or bridge two parties 6 To disconnect the last party from the conference the caller on CAP1 press the DISC key HCXTD840 Issue 1 July 2001 1 49 CREATING A MULTI PARTY CONFERENCE SELECSET 500A USER GUIDE Creating a Multi party Conference Procedure 1 50 To set up a multiparty conference 1 While connected to one party press CONF Dial a second party After the called party answers press CONF to create a three party conference To add an additional party pre
114. you press the lt TONE gt key while you are connected to the VMS to send pushbutton tones in response to prompts from the VMS The VMS may direct you to press P to play your message Depending on your actions the following may occur If the lt TONE gt This happens when you press 7 key is PRS Activated Pushbutton tones are sent to the VMS Not activated the VMS is placed in consultation hold and another CAP is activated When you finish sending pushbutton tones press the lt TONE gt key again HCXTD840 Issue 1 July 2001 2 87 SENDING PUSHBUTTON TONES SELECSET 500A UsER GUIDE Procedure To send pushbutton tones 1 Connect to the pushbutton controlled equipment e g the voice mail system 2 Press the lt TONE gt key The lt TONE gt key lights 3 Generate pushbutton tones by pressing keys on the keypad Procedure 4 When you finish sending pushbutton tones press the continued lt TONE gt key again Note The lt TONE gt key lamp is extinguished and your console is returned to normal operation To transfer a call when the TONE key is lit press lt JOIN gt before dialing the desired number After dialing press lt JOIN gt again to transfer the call 2 88 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS TRAINING ATTENDANT OPERATORS Training Attendant Operators The duplicate handset jack Handset jack location Monitoring and entering trainee conversations
115. zone paging access code 3 Dial the proper zone number 4 Make your announcement See Paging on page 2 79 for more on zone paging Note Code calling is sometimes used with radio paging systems to signal voice or tone beepers To use radio paging press the radio paging key or dial the radio paging access code Dial the specific beeper identification number BID See page 2 81 for more on radio paging HCXTD840 Issue 1 July 2001 2 73 DIALING FREQUENTLY CALLED NUMBERS SELECSET 500A UsER GUIDE Dialing Frequently Called Numbers Autodial keys You can program autodial keys to dial frequently called numbers with one keystroke An autodial key is an optional programmable key that automatically dials an internal or external number Using an To use an autodial key autodial key 1 Press a programmed autodial key 2 The number programmed into the key is dialed automatically 11 00 am Wed Mar 10 686 Calls Wait 0 1 Dial 200 2 3 4 L 1 L2 L3 L4 MSG CHARGE FEATUR Note For programming instructions see Programming Your SelecSet 500A on page 2 92 2 74 HCXTD840 Issue 1 July 2001 CHAPTER 2 ADDITIONAL OPERATIONS DIALING FREQUENTLY CALLED NUMBERS System speed calling Procedure You can use the system speed calling feature to automatically dial a programmed number by entering a two digit speed calling access code plus a two or three digit speed calling number System speed calling numbers are availab

Hitachi HCX5000I Telephone User Manual

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