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Gateway E-9722R Server User Manual

1. ccc cece cece cece eee ene eeaeenes 46 Installing and removing an optional mezzanine board ce cece eee 47 Replacing the CMOS Dalla escusa a A A ea 48 Replacing the control panel ness As 49 Replacing the system board erica dial dba dais 49 Chapter 5 Using the BIOS Setup Utility 0 0 cccu cece eee eee 51 Opening the BIOS Setup utility 0 0 0 ccc ec eee eee eee e eee een eeneeas 52 Upd ting the BOS ser AA AAA 52 Recovering the BIOS arta te dell telah ed traba ah da 53 Resetting the BIOS sles pds ii iii as ias ata 54 Resetting BIOS passwordS curia a da 55 Updating and recovering the BMC ccc cece cece corr 56 Updating the BMC firmware nirvana ead eles 56 Recovering the BMC ta to dto tte hides Sales a 56 Chapter 6 Troubleshooting 00cccee ee ee eee e eee eee 57 Telephone SUDOR in eneas ee tyer A aa 58 Before calling Gateway Customer Care ccc ccc e eee e eee e ee nes 58 Telephone support snus tea vada iti laalwenka nn wk Senn Li 58 Tutoring and training AA AA nnana 59 Safety guidelines sista A oe iaa 59 Efron Messages iia a dened ete Grea ewan edict 59 Troubleshooting irca eraa a o ean adeeb 63 First Steps ts ARA AA 63 Battery replacement airada 63 Beep CodeS es A iraa E AEA E E E A 64 Diagnostie LEDS A 65 BOS reese erone sche a aaae a A e E a e aE AEA AENEA ES 70 Optical drive aeia tapin ate aa a aaa athe bee aa ian iaa 70 ExpansioN Ca AS sineeran aa dr AAEE EE alae ENAA 71 o
2. Follow the instructions in Preventing static electricity discharge on page 24 Make sure pee turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Remove the PCI riser assembly by following the instructions in Installing and removing PCI expansion cards on page 34 Remove the fan duct and system fan cage by following the instructions in Replacing system fans on page 38 Remove the memory modules by following the instructions in Installing memory on page 31 Remove the heatsinks and processors by following the instructions in Replacing or adding a processor on page 41 Disconnect all cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board 49 50 8 CHAPTER 4 Installing Components Loosen the two thumbscrews 1 that secure the system board to the server Slide the system board toward the back of the server until it is free of the five retaining standoffs 2 then lift the board from the chassis Place the old system board in a staticfree bag for storage Insert the new system board into the chassis aligned with the eight retaining standoffs then slide the board toward the front of the case so the board is held by the standoffs Tighten the two system board thumbscrews you loosened in Step 8 Connec
3. Off Power is off Blinking Power saving state S1 S3 or S4 On Power is on Green On Power supply good and receiving power Orange On Power suppl critical event causing shutdown Orange Blinking Close to protection threshold or over within 15 seconds Off Power supply not receiving power www gateway com Getting Help In addition to your operating system s documentation you can use the following information resources to help you use your server Server Companion DVD Use the Server Companion DVD to access file utilities Windows Server 2003 drivers and documentation for your server and its components For instructions see Using Your Server Companion DVD Gateway Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support gateway com for e Technical documentation and product guides e Technical tips and support e Updated hardware drivers e Order status e Frequently asked questions FAQs Telephone support You can access a wide range of services through your telephone including customer service technical support and information services For more information see Telephone support on page 58 10 CHAPTER 1 Checking Out Your Gateway Server 2 Setting Up Your Server Setting up the hardware Protecting from power source problems Starting your server Setting up the operating system Initial hardwar
4. YN Caution The processor only fits the socket when oriented as indicated Do not force the processor into the socket You may bend or damage the processor If the processor does not fit completely check its orientation and check for bent pins www gateway com 9 When the processor is oriented correctly and in place press it firmly into the socket rotate the load plate into place and push down the load lever until it clicks into place N Caution l The heatsink has Thermal Interface Material TIM located on the bottom of it Use caution when you unpack the heatsink so you do not damage the TIM If you are reusing the original heatsink make sure that the TIM on the bottom of the heatsink is not damaged If the TIM is damaged you should remove the old TIM then apply new TIM to the bottom of the heatsink 10 Place the heatsink onto the processor then push down the heatsink retaining levers and lock them under the retaining hooks on the heatsink socket 11 Follow the instructions in Closing the server case on page 27 E Replacing a power supply module UN Caution The power uppi in this server contain no user serviceable parts Only a qualified computer technician should service the power supplies Your server comes with 3 wire AC pon er cords fitted with the correct plug style for your region If this plug does not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug
5. Insert the new PCI card into the riser card making sure any connectors extend through the slot at the back of the assembly and that the card is fully seated in the riser card Close the release lever see Step 6 and the card guide tab Position the PCI riser card assembly 1 over the PCI socket on the server board then press the PCI riser card assembly into the PCI socket until it clicks into place 14 Follow the instructions in Closing the server case on page 27 15 See the card s documentation for software installation instructions 37 CHAPTER 4 Installing Components Replacing system fans 38 This server contains five system fan groups seated in the fan cage The fan cage is located inside the chassis and can hold as many as five groups of hot swappable fans When replacing a fan it is not necessary to power off the server These fans maintain the ideal temperature for the system board backplane and disk drives If one fan group fails the speed of the other fan groups will increase With the bad one replaced the other fan groups may revert to the normal speed To replace a system fan 1 Follow the instructions in Preventing static electricity discharge on page 24 Follow the instructions in Opening the server case on page 25 but do not turn off the server Remove the fan duct Determine which fan group needs to be replaced by noting which fans are not operating Pull up the locki
6. The Device Initialization Manager DIM gets control at various times during BIOS POST to initialize different system buses The following table describes the main checkpoints where the DIM module is accessed Checkpoint Description 2A Initialize different buses and perform the following functions Reset Detect and Disable function 0 Disables all device nodes PCI devices and PnP ISA cards It also assigns PCI bus numbers Static Device Initialization function 1 Initializes all static devices that include manual configured onboard pa memory and I O decode windows in PCI PCI ridges and noncompliant PCI devices Static resources are also reserved Boot Output Device Initialization function 2 Searches for and initializes any PnP PCI or AGP video devices 38 Initialize different buses and perform the following functions Boot Input Device INitialization function 3 Searches for and configures PCI input devices and detects if system has standard keyboard controller IPL Device Initialization function 4 Searches for and configures all PnP and PCI boot devices General Device Initialization function 5 Configures all onboard peripherals that are set to an automatic orev and configures all remaining PnP and PCI evices ACPI runtime checkpoints ACPI checkpoints are displayed when an ACPI capable operating system either enters or leaves a sleep state The following table describes the t
7. IRQ7 Free IRQ8 Real time clock IRQ9 Generic Option for SCI IRQ10 USB controller IRQ11 LAN IRQ12 Mouse controller IRQ13 Numeric data processor IRQ14 Primary IDE controller IRQ15 Free Connector pinouts 78 Main power connector J48 Pin Signal Name 1 3 3V 2 3 3V 3 Ground Pin 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 www gateway com Signal Name 5V Ground 5V Ground Power good Stand by 5 V 12 V 12 V 3 3 V 3 3 V 12V Ground DC_ON soft on off Ground Ground Ground Key 5 V 5 V 5 V Ground Processor power connector J1 Pin gt e W N ul Signal Name Ground Ground Ground Ground 12 V1 12 V1 12 V2 12 V2 79 APPENDIX A Server Specifications VGA connector Pin gt Ww N ul 9 10 11 12 13 14 15 Serial port connector Pin Signal Name 1 DCD 2 RXDATA 3 TXDATA 4 DTR 5 GND 6 DSR 7 RTS 8 CTS 9 RI Signal Name Red Green Blue No connection GND GND 5V GND 5V GND No connection SDA HSYNC horizontal sync VSYNC vertical sync SCL Description Data Carrier Detect Receive Data Transmit Data Data Terminal Ready Ground Data Set Ready Request To Send Clear To Send Ring Indicate Keyboard and Mouse connectors Pin Signal Name 1 Keyboard or mouse data 2 NC 80 www gateway com Pin Signal Name GND 5 V Keyboard or mouse clock oOo 0 FS W NC External
8. al Passwords can also be cleared using jumpers on the system board For instructions see Resetting BIOS passwords on page 55 4 For the new password leave the password field blank then press EnTER The password is removed E Identifying your server 18 YA Important If your server has an Intel IMM module installed the system ID LED will turn on or off when the System ID button is pressed If no IMM Module is installed the system ID LED will blink when the System ID button is pressed While you are working on a cabinet that contains several slim servers it can be difficult to keep track of which server or servers you are currently working on The System ID indicator is a yellow LED front or blue LED back that you can turn on to help you locate the correct server For the Seer indicator to turn on the server does not need to be turned on but it does need to be plugged in To turn on the System ID indicator 1 Press the ID button on the control panel of the server The yellow front and blue back ID LED indicators turn on For the location of these LEDs see LED information on page 8 2 To turn off the indicator press the System ID button m www gateway com Updating the baseboard management controller firmware eae management controller BMC performs several system management functions such as e Monitoring server components FRU and sensor data records SDR the information provided d
9. repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Q Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Q Warning a Use of controls or adjustments or
10. APPENDIX B BIOS Settings This second level submenu is accessed from the submenu indicated in the first column BIOS submenu BIOS 2nd level sub DE Configuration menu Primary IDE Master All IDE drives Setting Below is shown information and options appropriate to drive type Device Vendor Size LBA Mode Block Mode PIO Mode Async DMA Ultra DMA S M A R T Type LBA Large Mode Block Multi Sector Transfer Mode PIO Mode DMA Mode S M A R T 32Bit Data Transfer Value Device information Device vendor Device size Device LBA mode Device block mode Device PIO mode Device Async DMA mode Device Ultra DMA mode Device S M A R T support Not Installed Auto CD DVD ARMD Disabled Auto Disabled Auto Auto 0 1 2 3 4 Auto SWDMA 0 2 MWDMA 0 2 UWDMA 0 6 Auto Disabled Enabled Disabled Enabled C Legal Information APPENDIX C Legal Information Regulatory compliance statements United States of America 92 Federal Communications Commission FCC Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including
11. BIOS POST DIM code found a PCI device in the system but was unable to figure out how to route an IRQ to the device Usually this error is causing by an incomplete description of the PCI Interrupt Routing of the system Timer Error Indicates an error while programming the count register of channel 2 of the 8254 timer This may indicate a problem with system hardware Interrupt Controller 1 error BIOS POST could not initialize the Master Interrupt Controller This may indicate a problem with system hardware Interrupt Controller 2 error BIOS POST could not initialize the Slave Interrupt Controller This may indicate a problem with system hardware CMOS messages CMOS Date Time Not Set The CMOS Date and or Time are invalid This error can be resolved by readjusting the system time in AMIBIOS Setup CMOS Battery Low CMOS Battery is low This message usually indicates that the CMOS battery needs to be replaced It could also appear when the user intentionally discharges the CMOS battery CMOS Settings Wrong CMOS settings are invalid This error can be resolved by using BIOS Setup CMOS Checksum Bad CMOS contents failed the Checksum check Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction This error can typically be resolved by using BIOS Setup Miscellaneous messages Keyboard Error Keyboard is not present or the hardware is not
12. Disabled Enabled Disabled 1 44 MB 3 2 88 MB 372 Disabled 3F8 2F8 3E8 2E8 IRQ3 IRQ4 IRQ10 IRQ11 Present Present BIOS menu Boot BIOS submenu USB Configuration PCI Configuration Boot Settings Configuration www gateway com Setting USB Devices Enabled List of USB devices detected by BIOS Legacy USB Support USB 2 0 Controller Mode BIOS EHCI Hand Off OnBoard VGA OnBoard NIC1 OnBoard NIC2 OnBoard NIC3 OnBoard NIC4 OnBoard NIC PXE Function PCIX Daughter Card Option ROM GW MzBoard Option ROM Full Height Riser Slot PCle Top Slot Option ROM PCle Middle Slot Option ROM PCI X Bottom Slot Option ROM Low Profile Riser Slot PCle Top Slot Option ROM PCle Middle Slot Option ROM Value Disabled Enabled Auto FullSpeed 12 Mbps HiSpeed 480 Mbps Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Installed Disabled Enabled Disabled Enabled Disabled Enabled Installed Disabled Enabled Disabled Enabled 87 88 BIOS menu Security Server BIOS submenu System Management Remote Access Configuration APPENDIX B BIOS Settings Setting Quick Boot Quiet Boot Bootup Num Lock POST Error Pause Supervisor Password Installed Not installed User Password Installed Not installed Change Supervisor
13. Gis aia oee ena n e ai a ea a a aa eee 71 Internet aii irei aeia nie eek tac tik bea ad ede a a a ond Be 72 KeVDOdhG vota a does es 72 LEDO MAIN ss iarttain eared ae pin Na DEn A NE aD Dea NA 72 MeMO mi ea ia dae steal da ss 72 www gateway com MOMO A A ISA 72 Powe sos it oie e iat Av Memb aE aren aaa aera agar iiatieta gamle 73 PrOCESSOF iii riada ido li bas tone 73 Appendix A Server Specificati0NS 0ooooooooooc o 75 System specifications it A Ca ere 76 System board specifications sisi es 76 Environmental specifications evi ria 77 Electronic specifications car a conta med cnet an 9 alana a 77 MOMOry Map svi cia de a a a as ead wea ee Oa ROS 71 INTErrUDTS cia ss seca ards a eo E SRS ah TA EA 78 Connector pol tae ed seed skids ok dy oes tad ee tebe ds 78 Additional specifications ao tac see et ara teat ee crate a tha Nee ea dae Cana edna alan 81 Appendix B BIOS Settings sii tes sar a a es 83 Appendix C Legal Informati0M 00occoocooo 91 Appendix D Legal Information 0 0ooccooccco o 95 Contents 1 Checking Out Your Gateway Server e Front e Back e Back e Interior e System board e Hot swap backplanes e Getting Help CHAPTER 1 Checking Out Your Gateway Server Front Hard drive ee SMIL module Hard drives as many as 12 tray LEDs Optical drive bay optional Control panel Control panel VGA port USB ports 2 ID button ID LED NC status Reset button Power button Power
14. LED System fault LED NMI button www gateway com Back PY 2 Keyboar d PS 2 Mouse port port VGA port NIC ports 4 Power supply i Server management USB ports 2 Serial port port AC power connector Interior Bb W N CHAPTER 1 Checking Out Your Gateway Server Feature System board Fan duct System fans SATA II SAS backplane Hard drive bays Feature 6 Front panel 7 Front panel VGA connector 8 SMIL module optional 9 Slimline DVD CD RW combo drive or DVD RW drive 10 Riser card assembly www gateway com System board Connectors Feature 1 PCI X PCI E expansion slot J41 19 2 PCI E expansion slot J35 20 3 DIMM socket group for processor 1 133 J32 21 J31 J30 4 ID LED CR10 22 5 Dual NIC 2 and 3 connector RJ 45 26 23 6 Dual NIC 0 and 1 connector RJ 45 23 24 7 Server management port RJ 45 J21 25 8 VGA port J17 26 AIUI lt R 31831615 J14 f IR in A d ZHOSSIDON Feature DIMM socket group for processor 0 J24 J125 J27 J28 Processor 0 CPUO socket IDE connector J36 IPMB connector 143 SMIL connector J37 Front panel connector J45 Front panel VGA connector J46 12C SMBus signal connector J44 10 11 12 13 14 15 16 17 CHAPTER 1 Checking Out Your Gateway Server Feature Serial port 112 PS 2 keyboard and mouse ports J10 Rear dual USB Port J6 DIMM socket group for processor 3 J14
15. Password Set or clear Supervisor password User Access Level Change User Password Set or clear User password Password Check Boot Sector Virus Protection Power amp Reset Switches Inhibit NMI control switch inhibit Restore on AC Power Loss Install OS Wake on Ring Function Plug amp Play BMC detection Remote Access Serial Port Number Base address and IRQ Value Disabled Enabled Disabled Enabled On Off Disabled Enabled No Access View Only Limited Full Access Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Last State Windows Other Enabled Disabled Enabled Disabled Disabled Enabled COM1 BIOS menu Exit BIOS submenu IPM Configuration Restore on AC Power Loss Wake on RING function www gateway com Setting Serial Port Mode Flow Control Redirection After BIOS POST Terminal Type VT UTF8 Combo Key Support Status of BMC BMC Firmware Revision View BMC Event Log Clear BMC System Event Log Disable PEF Save Changes and Exit F10 Discard Changes and Exit Discard Changes Load Optimal Defaults Load Custom Defaults Save Custom Defaults Value 115200 8 n 1 57600 8 n 1 19200 8 n 1 09600 8 n 1 None Hardware Software Disabled Boot Loader Always ANSI VT100 VT UTF8 Disabled Enabled Provides data on event log No Yes Power Off Power On Last State Disabled Enabled 89 90
16. cards Your server does not recognize an expansion card e Restart your server e Make sure that you have installed the necessary software or driver For instructions see the card s documentation e Reseat the expansion card and riser card For instructions see Installing and removing PCI expansion cards on page 34 e If another slot of the correct size is available install the card in a different slot Hard drive The hard drive cannot be accessed or you receive a General failure reading drive C error message 4 a diskette is in the diskette drive eject it and restart your server by pressing the reset utton e Restart your server by pressing the reset button e Turn off your server then remove all hard drives and push them in again to make sure the drives are seated correctly For instructions see Removing and installing a hard drive on page 29 e If your server has been subjected to static electricity or physical shock you may need to reinstall the operating system You receive a Non system disk or disk error error message e ject the diskette from the diskette drive if installed then press ENTER e Make sure that your hard drive has an active partition For more information see The master boot record is corrupted on page 71 You are having problems with a SATA drive e For normal SATA drives not SATA RAID check the BIOS setup utility to see if the BIOS has recognized the dr
17. device Invalid Boot Diskette if a diskette drive is available A diskette was found in the drive but it is not configured as a bootable diskette 39 60 CHAPTER 6 Troubleshooting Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer This is often reported by drives when no media is present A Drive Error The BIOS attempted to configure the A drive during POST but was unable to correctly configure the device This may be due to a bad cable or faulty diskette drive Insert BOOT diskette in A The BIOS attempted to boot from the A drive but could not find a correct boot diskette Reboot and Select proper Boot device or Insert Boot Media in selected Boot device BIOS could not find a bootable device in the system or removable media drive does not contain media NO ROM BASIC This message occurs on some systems when no bootable device can be detected Storage Device messages Primary Master Hard Disk Error The IDE ATAPI device configured as Primary Master could not be correctly initialized by the BIOS m message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI evices in POST Primary Slave Hard Disk Error The ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST Secondary Master Ha
18. in Opening the server case on page 25 Disconnect the 44 pin optical drive cable from the optical drive interface board Loosen the thumbscrew 1 then move the retaining clip 2 away from the optical drive BW NN 28 www gateway com 6 Move the optical drive to the right 3 then push the optical drive 4 out of the bay l ON gt r A x RN ea SS SA SR 7 Unscrew the two screws 5 that secure the optical drive interface board to the optical drive then remove the interface board 8 Using the two screws you just removed attach the optical drive interface board to the back of the new optical drive 9 Het optical drive into the optical drive bay aligning it with the clips on the right and eft sides 10 Secure the assembly by tightening the thumbscrew you previously loosened 11 Attach the 44 pin optical drive cable to the back of the interface board 12 Follow the instructions in Closing the server case on page 27 13 Reinstall the bezel if required by snapping it into place on the front of the chassis 14 Reconnect all power cords and peripheral device cables then turn on the server E Removing and installing a hard drive Y Important Gateway tests and verifies the operation and compatibility of the drives it sells Especially in a hot swap or mission critical environment additional or replacement drives must conform to Gateway standards Use this procedure to add or replace a h
19. interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense UN Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product Telecommunications per FCC part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCCcompliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructi
20. performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive California Proposition 65 Warning Q Warning This product contains chemicals including lead known to the State of California to cause cancer and or birth defects or reproductive harm 93 APPENDIX C Legal Information Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process This product may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful substances into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipmen
21. refer to the Gateway Baseboard Management Controller BMC User Guide at support gateway com by selecting this server from the list You can also find additional information in the program s online help 17 CHAPTER 3 Maintaining Your Server Server security Locking the server To lock the server 1 Remove the bezel lock keys from the inside of the bezel then snap on the bezel The handles must be installed for the bezel to snap on 2 Insert the key into the lock and rotate it Y turn clockwise To unlock it rotate the key Ya turn counter clockwise E Using BIOS security passwords To prevent unauthorized use of the server you can set server startup passwords Set an administrator password to prevent unauthorized access to the BIOS Setup utility gt To set the BIOS security passwords 1 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Select the Security menu Select Change Supervisor Password Type the password and press Enter then type it again and press ENTER Save your changes and close the BIOS Setup utility Ml um BW N To remove a BIOS security password 1 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens 2 Select the Security menu then select the password to remove 3 Enter the current password then press ENTER Ny te
22. the file Runmenu exe on the DVD 2 dick Documentation The server document list opens 3 dick the title of the document you want to view The document opens To access files manually open the Docs Manuals folder on the Server Companion DVD a 19 CHAPTER 3 Maintaining Your Server To install Acrobat Reader 7 Click the link for Acrobat on the Documentation page OR Run Docs Reader app21279 Setup exe from the Server Companion DVD E Installing drivers and programs You can install drivers and programs directly onto the server by using the Server Companion DVD You can also extract drivers onto diskette from the DVD at any Windows workstation Important The SCDVD s Gateway Application and Driver Recovery utility works only in Windows operating systems To install drivers and programs at the server 1 Insert the SCDVD into your server s DVD drive The Gateway Application and Driver Recovery window opens OR If the window does not open automatically run the file Runmenu exe on the DVD Alist of programs and drivers that you can install appears in the Drivers and Application Recovery list Click the program or driver you want to install then click Install Follow any on screen instructions ee the files manually open the Drivers folder on the SCDVD then open the appropriate subfolder To extract drivers and programs to diskettes 1 Insert the SCDVD into your server s DVD drive The
23. top cover on the server then slide it forward 1 until it clicks into place Replace the screw 2 to hold the top cover in place 4 Reconnect the power cords and all other cables 217 CHAPTER 4 Installing Components Installing and removing drives Your server s basic configuration includes one optical drive and as many as twelve SAS SATA hot swap hard drives As you prepare to install drives remember e Before you install a drive see the drive s documentation for information on configuring the drive setting drive jumpers and attaching cables e You may need to configure the drives you install using the BIOS Setup utility Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off Removing and installing an optical drive A Caution The optical drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord s is unplugged gt To remove and install an optical drive Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server 1 Follow the instructions in Preventing static electricity discharge on page 24 Make sure Dae turn off the server then unplug the power cord s and all other cables connected to the server Unlock the bezel if necessary and remove it by pulling it from the chassis Follow the instructions
24. B 4 GB 4 GB 4 GB 4 GB DIMMBO 512 MB 512 MB 512 MB 512 MB 1GB 1GB 1GB 1GB 2 GB 2 GB 2 GB 2 GB 4 GB 4 GB 4 GB 4 GB DIMMA1 512 MB 512 MB 512 MB 512 MB 1GB 1GB 1GB 1GB 2 GB 2 GB 2 GB 2 GB 4 GB 4 GB 4 GB 4 GB 512 MB 512 MB 512 MB 512 MB 1GB 1GB 1GB 1GB 2 GB 2 GB 2 GB 2 GB 4 GB 4 GB 4 GB 4 GB DIMMB1 512 MB 512 MB 512 MB 512 MB 1GB 1GB 1GB 1GB 2 GB 2 GB 2 GB 2 GB 4 GB 4 GB 4 GB 4 GB 512 MB 512 MB 512 MB 512 MB 1GB 1GB 1GB 1GB 2 GB 2 GB 2 GB 2 GB 4 GB 4 GB 4 GB 4 GB Total Memory 4 GB 8 GB 16 GB 32 GB 8 GB 16 GB 32 GB 64 GB 33 CHAPTER 4 Installing Components To install or replace memory 1 Follow the instructions in Preventing static electricity discharge on page 24 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 25 3 Pull the plastic tabs 1 away from the sides of the memory module slot If you are replacing amemory module lift the old memory module 2 out of the slot 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically 5 Follow the instructions in Closing the server case on page 27 6 Tu
25. E 9722R Server JSERGUIDE A Gateway Contents Chapter 1 Checking Out Your Gateway Server 00cceeeaeuuaueee 1 FOUL Siea EEE aorta E cellars TATE ads Geach E ah gta eon E Rv canes 2 C ntrolpanel aida 2 BACK rs tee ait hel enn a at a NT eu eter 3 DCO o da oda 4 System Board A ET 5 CONMECIORS lt 3 Mesa A A AAN E at 5 Hot swap Dackplanes DAS 7 SATA ISAS DAINESE 7 EDITO MON as ri a i fo chara bogies 8 Getting Help A RS E A 9 Server Companion DVD did 9 Gateway Web site aviat is ieee ae rrna a Rade bas 9 Telephone SUD Oct e ah mee eee et met aoa east 9 Chapter 2 Setting Up Your SerVer 0 o occcocccoo oa 11 Setting up the hardware asii Diao io aa als 12 Protecting from power source problems c cece cece ence eee e eee oo 12 Starting your Server 2 esi ae eevi a ide aa 13 Understanding the power on self test ccc ccc eee cece e eee eens 13 Turning off your server ra DIES DAA 14 Setting up the operating system scsi hott fogs iii 14 Initial hardware settings cas eidaceens teen oud eae A 14 Chapter 3 Maintaining Your Server ccoooccoco eens 15 Caring for your Server lt 2 aa 16 Cleaning your server cscontatas hat a ba de el dt lt 16 Preparing for system recovery a A RA AAA 17 Recording the BIOS configuration 00m a Sve neee exe 17 System administration tarda tai Val hai 17 Gateway Systems Manager cece cece e reece ro 17 Server SEcUrity E AOS Be 18 Identifying Your Server cantada ta aca abr wa
26. Gateway Application and Driver Recovery window opens OR If the window does not open automatically run the file Runmenu exe on the DVD Click Extract Drivers Click your server model and server operating system at the right of the window then click Search A list of programs and drivers with which you can create recovery disks diskettes CDs DVDs or disk on keys appears in the Drivers and Application Recovery list Click the program or driver you want to extract then click Extract Follow any on screen instructions mi the files manually open the Drivers folder on the SCDVD then open the appropriate subfolder 20 www gateway com Booting from the Server Companion DVD By booting from the SCDVD you can repair applications and drivers or exit to the command prompt Y Important Although the SCDVD is bootable it does not include network operating system files and is not intended to restore your operating system To boot from the SCDVD 1 With your server turned on insert the SCDVD into the DVD drive 2 Restart your server A message appears asking you to select an option 3 Press any key to boot from the DVD The Gateway Options Main Menu appears 4 Follow any on screen instructions You can use the options in this menu to reformat your hard drive create mass storage driver disks or reload selected applications 21 22 CHAPTER 3 Maintaining Your Server 4 Installing Components Preparing to inst
27. I SAS hard drive connector 8 LED information CHAPTER 1 Checking Out Your Gateway Server See the following table for a description of this server s LEDs and the information they provide LED Name ID System Fault Hard drive tray LEDs NIC status LEDs Power LED AC power LED Function Aid in server identification Visible fault warning Indicate drive status and activity Identify NIC states Identify the power state of the system Identify power supply fault Location Control panel and back of system board Control panel On each hard drive tray Control panel and back I O panel RJ 45 connectors Control panel Power supply module Color Yellow front Blue back Red Blue or red Blue front Green Orange back Blue Green or Orange Description On Server identification enabled Off System normal Blinking Non critical system fault On Critical system fault system needs to be shut down and serviced Blue On Hard drive present Blue Blinking Hard drive activity Red On Hard drive fault Red Blinking Hard drive rebuilding Off No hard drive access Blue On Link Blue Blink Activity Off No link o O LED 1 Green On NIC linked LED 1 Green Blinking NIC 1 Gbps activity LED 1 Off No link LED 2 Orange On Link speed 1 Gbps LED 2 Green On Link at 100 Mbps LED 2 Green Off Link at 10 Mbps
28. J15 J16 J18 Processor 3 CPU3 socket Processor 1 CPU1 socket Processor power connector J1 Fan tach connector J2 aie socket group for processor 2 15 J17 J8 J9 Processor 2 CPU2 socket 27 28 29 30 31 32 33 34 35 36 Feature Main power connector J48 Internal USB port for USB floppy J59 Power supply 12C connector J55 System configuration jumper J56 Floppy connector J40 Battery B1 PCI E mezzanine board connector 138 PCI X mezzanine board connector J49 Front panel USB connector J53 Chassis intrusion connector 158 www gateway com Hot swap backplanes SATA II SAS backplane 09000 000 000 DDE S G LL T oe O C gt zjn gt o l L care n a E ae fal E k E AL AA ee E Co Front View 00 DO lt S25 e PJ a joo 2 EA dE Back View Feature Feature 1 SATA II SAS hard drive connector 0 10 SATA II SAS hard drive connector 9 2 SATA II SAS hard drive connector 1 11 SATA 11 SAS hard drive connector 10 3 SATA II SAS hard drive connector 2 12 SATA II SAS hard drive connector 11 4 SATA I1 SAS hard drive connector 3 13 12C SMBus signal connector 5 SATA II SAS hard drive connector 4 14 Backplane SATA II SAS connector 6 SATA II SAS hard drive connector 5 15 34 party connector 7 SATA II SAS hard drive connector 6 16 1X4 pin hard drive power connector 8 SATA II SAS hard drive connector 7 17 2x3 pin hard drive power connector 9 SATA I
29. Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface Q Warning To prevent risk of electric shock do not insert any object into the vent holes of the power supply Opening the server case Warning This server may have two power cords To disconnect internal AC power you must unplug both power cords Because the components inside your server are extremely sensitive to static electricity make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage To open the server Ww Warning Screws are required to support the front of the server when using the standard cabinet rails You must support the server while removing the front screws and while sliding the server off the cabinet rails If the server is not supported damage to the server or injury may result Follow the instructions in Preventing static electricity discharge on page 24 Make sure pee turn off the server then unplug the power cord s and all other cables connected to the server V Important If you are replacing a hot swappable system
30. Setup utility Updating the BIOS 52 gt To update the BIOS 1 Print the appendix for BIOS Settings on page 83 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off Record any custom BIOS settings on your printout Download the BIOS update files from support gateway com Follow the instructions on the Web site or the readme txt file in the downloaded zip file to update the BIOS After you have updated the BIOS restart your server and load the default BIOS values Enter any custom BIOS settings you recorded in Step 3 then save your changes and close the BIOS Setup utility m N 0 U A Ww N www gateway com Recovering the BIOS If you encounter a problem while you are updating the BIOS such as a power outage the BIOS update may not be successful If the system continues to try to boot from the new corrupted BIOS you can manually recover the old BIOS so you can try another update Y Important This method does not work if the keyboard is connected through the KVM switch gt To recover the old BIOS 1 2 3 4 Insert a diskette if a diskette drive is available CD or DVD or a bootable USB Disk on key containing the AMIBOOT ROM file Turn on or restart the server Press and hold CrkLt Home during power up until the recovery process begins the server beeps The process is complete when you see a message on the screen Remove the di
31. System Date DAY MM DD YYYY CPU Configuration Module Version Physical count Logical count Manufacturer and type Revision Cache L1 Cache L2 Speed Current FSB Multiplier Maximum FSB Multiplier Able to Change Freq uCode Patch Level GART Error Reporting Enabled Disabled Microcode Update Enable Disable SVM Enable Disable BIOS menu BIOS submenu Memory Configuration IDE Configuration www gateway com Setting ACPI 2 0 Object Total Memory Capacity IOMMU Mode Memory Hole Remapping CS Sparing Enable DIMM Information OnBoard IDE Controller OnBoard SATA Controller Primary IDE Master Primary IDE Slave MCP55 SATA 0 Primary Value Enable Disable AGP Present Disabled Enabled Disabled Enabled Disabled CPUO Size of Dimm A0 Size or Non Presence Size of Dimm B0 Size or Non Presence Size of Dimm A1 Size or Non Presence Size of Dimm B1 Size or Non Presence CPU1 Size of Dimm A0 Size or Non Presence Size of Dimm B0 Size or Non Presence Size of Dimm A1 Size or Non Presence Size of Dimm B1 Size or Non Presence CPU2 Size of Dimm A0 Size or Non Presence Size of Dimm B0 Size or Non Presence Size of Dimm A1 Size or Non Presence Size of Dimm B1 Size or Non Presence CPU3 Size of Dimm A0 Size or Non Presence Size of Dimm B0 Size or Non Presence Size of Dimm A1 Size or Non Presence Size of Dimm B1 Size or Non Presence Disabled Enabled Disa
32. T message to a hard disk but the command transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Command Failed The BIOS tried to send a S M A R T message to a hard disk but the command transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Status BAD Backup and Replace AS M A R T capable hard disk sends this message when it detects an imminent failure This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Capable and Status BAD A S M A R T capable hard disk sends this message when it detects an imminent failure This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk System configuration messages DMA 2 Error Error initializing secondary DMA controller This is a fatal error often indication a problem with system hardware DMA Controller Error POST error while trying to initialize the DMA controller This is a fatal error often indication a problem with system hardware Checking NVRAM Update F
33. USB connectors Pin Signal Name 1 5 V 2 USBn Data 3 USBn Data 4 GND 2C SMBus connector Pin Signal Name 1 12C SCL 2 12C SDA 3 12C Alert 4 Ground 5 3 3 V Additional specifications For more information about your server such as memory size hard drive size and processor type visit Gateway s Support page at support gateway com The Support page also has links to additional Gateway documentation and detailed specifications for your server 81 82 APPENDIX A Server Specifications B BIOS Settings 84 APPENDIX B BIOS Settings If you ever need to restore your BIOS settings such as after a system board change a record of the settings will make the process much easier You can print this appendix then record your custom BIOS settings on the printout Only settings which can be changed are listed For a complete list of viewable BIOS settings run the BIOS Setup utility To view all BIOS settings 1 Restart your server 2 Press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens 3 Select menus and submenus to display setting information E Caution Setting the wrong values in the Advanced Menu may cause the server to malfunction BIOS menu BIOS submenu Setting Value Main Advanced System Overview AMIBIOS Version Build date System ID Version Processor Type Speed Count System Memory Size System Time HH MM SS
34. VM switch To manually recover the BMC 1 WO CON OD us Follow the instructions in Preventing static electricity discharge on page 24 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 YN Caution Moving the jumper while the power is on can damage your server Always unn off the server and unplug the power cords and all other cables before changing the jumper Remove the jumper across pins 1 2 of header J3 F then place the jumper across pins 2 3 Follow the instructions in Closing the server case on page 27 Update the BMC firmware by following Step 1 through Step 4 in To update the BMC firmware on page 56 Follow the instructions in Opening the server case on page 25 Remove the jumper from pins 2 3 and replace the jumper back onto pins 1 2 Follow the instructions in Closing the server case on page 27 Plug in the AC power cords and turn on the server for normal use E Telephone support Tutoring and training Safety guidelines Error messages Troubleshooting 6 Troubleshooting CHAPTER 6 Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your server follow these recommendations before contacting Gateway Customer Care Make sure that your server is connected correc
35. a as 18 Updating the baseboard management controller firmware 19 Using your Server Companion DVD ccc cece cece eee tenet e nee aes 19 Viewing documents aria tees away oe ueno od 19 Installing drivers and prograMS ccc ccc e eee eee eee een eens 20 Booting from the Server Companion DVD ccc seian 21 Chapter 4 Installing Components cocoocccoc oa 23 Preparing to install COMPONEN Esc oia 24 Selecting a place to work ara o daa 24 Gathering the tools you need cic eee annann 24 Getting Fel nc tse AO 24 Preventing static electricity discharge cece cece eee eee ee rr 24 Opening the server case nai was euicit wee eat eek earth eos 25 Closing the server case aa ia ias ea ons on Wat AAA ERA 27 Contents Installing and TeMmovingdliVes or anis 9s ceca AA 28 Removing and installing an optical drive cc cece cece ees 28 Removing and installing a hard drive cc cece cece eee eee ens 29 Filling empty drive DAYS cria a ri o Oe Maan Pasta 31 Installing memory to Aa ees aes avast 31 Installing and removing PCI expansion CardS ooocccoccccconr rr 34 Removing and installing the PCI riser assembly a riser or a PCI card 34 Replacing SMS O do eae 38 Replacing or adding a processor taras tn dE 41 Replacing a power supply module es coiuoriciaria aca adan cias 43 Replacing the power distribution module cece eee e eens 44 Replacing the hot swap backplane
36. ailed BIOS could not write to the NVRAM block This message appears when the FLASH part is write protected or if there is no FLASH part System uses a PROM or EPROM Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU This message only applies to INTEL CPUs The message is most likely to appear when a new CPU is installed in a system board eee oua BIOS In this case the BIOS must be updated to include the Microcode Update or the new CPU NVRAM Checksum Bad NVRAM Cleared There was an error in while validating the NVRAM data This causes POST to clear the NVRAM data Resource Conflict More than one system device is trying to use the same non shareable resources Memory or 0 NVRAM Ignored The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST due to a data error Static Resource Conflict Two or more Static Devices are trying to use the same resource space usually Memory or O 61 62 CHAPTER 6 Troubleshooting PCI 1 0 conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCI ROM conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCI IRQ conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCI IRQ routing table error
37. al mezzanine board For information on installing or removing the optional mezzanine board refer to the Mazzanine Board User Guide 47 CHAPTER 4 Installing Components Replacing the CMOS battery Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of or recycle used batteries Dy taxing them to a hazardous waste facility Follow all local regulations for correct battery isposal If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server replace the CMOS battery with an equivalent battery gt To replace the battery 1 Ul Ww N 10 11 12 48 Print the appendix for BIOS Settings on page 83 in this guide Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Record the BIOS settings on your printout then close the utility Turn off your server then follow the instructions in Preventing static electricity discharge on page 24 Follow the instructions in Opening the server case on page 25 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Push the battery retention clip away from the battery until the battery lifts up then remove the old battery Y
38. all components Preventing static electricity discharge Opening the server case Closing the server case Installing and removing drives Installing memory Installing and removing PCI expansion cards Replacing system fans Replacing or adding a processor Replacing a power supply module Replacing the power distribution module Replacing the hot swap backplane Replacing the CMOS battery Replacing the control panel Replacing the system board CHAPTER 4 Installing Components Preparing to install components Selecting a place to work Work on your server in an area that e Is clean avoid dusty areas e sa low static environment avoid carpeted areas e Has a stable surface on which to set your server e Has enough room to place all of your server parts e s near a grounded outlet so you can test your server after installation e Is near a telephone in case you need help from Gateway Customer Care The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need NY Tip a Blue latches thumbscrews or connectors indicate tool less components Green latches and connectors indicate hot swappable components Some tools and supplies that you may need to work on your server are e Anotebook to take notes e A Phillips screwdriver e Asmall flat blade screwdriver Small containers to store various types of screws e A grounding wrist strap available at most elec
39. amming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed Updates CMOS memory size from memory found in memory test Allocates memory for Extended BIOS Data Area from base memory Initialize NUM LOCK status and programs the KBD typematic rate Initialize Int 13 and prepare for IPL detection Initialize IPL devices controlled by BIOS and option ROMs Initialize remaining option ROMs Generate and write contents of ESCD in NVRam Log errors encountered during POST Display error to the user and gets the user response to error Execute BIOS setup if needed requested Late POST initialization of chipset registers Build ACPI tables if ACPI is supported Program the peripheral parameters Enable disable NMI as selected Late POST initialization of system management interrupt Check boot password if installed Clean up work needed before booting to operating system 67 68 Check point A2 A4 A7 A8 A9 AA AB AC B1 00 CHAPTER 6 Troubleshooting Description Take care of runtime image preparation for different BIOS modules Fill the free area in F000h segment with OFFh Initializes the Microsoft IRQ Routing Table Prepares the runtime language module Disables the system configuration display if needed Initialize runtime language module Display the system configuration screen if enabled Initialize the CPUs before boot including the programming of the MTRR
40. angerous Even if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids its warranty Make sure that you are grounded correctly before opening the server For more information about Seno damage from static electricity see Preventing static electricity discharge on page 24 e After you complete any maintenance task where you have to open the server case make sure that you close the case and reconnect all cables before you restart your server Q Warning To avoid bodily injury do not attempt to troubleshoot your server problem if The power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write protected diskette Some messages however may indicate a problem that requires further troubleshooting Memory messages Gate20 Error The BIOS is unable to correctly control the system board s Gate A20 function which controls access of memory over 1 MB This may indicate a problem with the system board Boot messages Boot Failure This is a generic message indicating the BIOS could not boot from a particular device This message is usually followed by other information concerning the
41. ans and fan cage following the instructions in Replacing system fans on page 38 Disconnect all cables from the backplane Pull the backplane bracket and backplane 1 out of the chassis Caution Pressing or pulling on any components on the backplane could result in damage to the backplane 9 46 Pull the backplane from the backplane bracket www gateway com 10 Holding the new backplane by the edges only align it with the locking tabs on the backplane bracket then place it on the locking tabs 1 and slide it to the right until it click into place N Caution Make sure you do not pinch bind or damage any cables as you install the backplane 11 Insert the backplane assembly into the chassis 2 then press down on the assembly until the locking tabs on the chassis engage the holes on the right and left sides of the bracket 12 Reconnect all cables to the backplane 13 Replace the system fans and fan cage and the fan duct by following the instructions in Replacing system fans on page 38 14 Follow the instructions in Closing the server case on page 27 15 Reinstall the hot swap drives back into the server Make sure that you install the drives into the same bays you removed them from in Step 4 For instructions see Removing and installing a hard drive on page 29 16 Replace the bezel by snapping it into place on the front of the server a Installing and removing an option
42. ard 1 Follow the instructions in Preventing static electricity discharge on page 24 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 25 www gateway com 3 If you are replacing a card disconnect any cables that are attached to the old card 4 Push the riser card locking tabs 1 in the directions shown in the illustration 5 Lift the riser card assembly out of the chassis 2 and place it on a clean static free surface 30 CHAPTER 4 Installing Components 6 Press down and open the release lever 4 and flip open the card guide tab 5 7 Remove the expansion card 6 If you are not replacing the card install a slot cover 7 on the back of the riser card assembly Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card 8 If you are replacing the riser card continue with the next step OR If you are replacing the PCI card go to Step 11 36 9 10 11 12 13 www gateway com Press the tab 8 holding the riser card in the riser card assembly then push the riser card in the direction shown 9 to unlock and remove it from the standoffs Insert the new riser card into the riser card assembly then push it toward the back of the assembly It should snap into place
43. ard drive in a hot swap bay Your server supports as many as twelve 1 inch high 3 5 inch hot swap SATA and SATA II hard drives or twelve 1 inch high 3 5 inch hot swap SAS hard drives You can purchase additional drives through your Gateway Sales or Customer Care representative 29 30 CHAPTER 4 Installing Components To remove and install a hot swap hard drive 1 2 Caution Before you remove a failed drive use the appropriate software and utilities installed on the server to stop all activity on the failed drive Instructions for using the software are provided by the software manufacturer Failure to do so may destroy the data on the drive Unlock the bezel if necessary and remove it by pulling it from the chassis Pull the drive release lever out The drive release lever opens coo N Ul Remove the four screws that secure the old hard drive if you are replacing a drive or the dummy hard drive if you are adding a drive to the drive tray then remove the drive or dummy drive from the tray Using the four screws you removed install the new hard drive into the drive tray Make sure that the tray s release lever is open then slide the new drive fully into the empty hot swap drive bay Push the lever back into place to secure the hard drive in the bay Reinstall the bezel if required by snapping it into place on the front of the chassis E www gateway com Filling empty drive bays Empty dr
44. ariable wCMOSFlags Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is OK Verify CMOS checksum manually by reading storage area If the CMOS checksum is bad update CMOS with power on default values and clear passwords Initialize status register A Initialize data variables that are based on CMOS setup questions Initialize both the 8259 compatible PICs in the system Initialize the interrupt controller in hardware generally PIC and interrupt vector table Do R W test to CH 2 count reg Initialize CH 0 as system timer Install the POSTINT1Ch handler Enable IRQ 0 in PIC for system timer interrupt Trap INT1Ch vector to POSTINT1ChHandlerBlock Initialize the CPU The BAT test is being done on KBC The keyboard controller command byte is being programmed after Auto detection of KB MS using AMI KB 5 Early CPU Init Start Disable Cache Init Local APIC Set up boot strap processor information Set up boot strap processor for POST Enumerate and set up application processors Re enable cache for boot strap processor Early CPU Init Exit Initialize the 8042 compatible keyboard controller Detect the presence of PS 2 mouse Detect the presence of keyboard in KBC port Testing and initialization of different input devices Also update the Kernel Tran the INTOSh vector so that the POST INTO9h handler gets control for IRQ1 Uncompress all available language BIOS logo and Silent logo m
45. at temperatures that are comfortable for you Keep all liquids away from your server When spilled onto server components almost any liquid can result in extremely expensive repairs that are not covered under your warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can cause the server to overheat Cleaning your server Keeping your server clean and the vents free from dust helps keep your server performing at its best Your server cleaning kit could include 16 A soft lint free cloth Glass cleaner An aerosol can of air with a narrow straw like extension Isopropyl alcohol Cotton swabs A tape drive cleaning cartridge if a tape drive is installed A CD drive cleaning kit Cleaning tips Warning When you shut down your server the power turns off but some electrical current still flows through your server To avoid possible injury from electrical shock unplug the power cords and all other cables connected to the server Always turn off your server and other peripheral devices before cleaning any components Use a damp lint free cloth to clean your server and other parts of your server system Do not use abrasive or solvent cleaners because they can damage the finish on components Keep the cooling vents free of dust With your server turned off and unplugged brush the dust away from the vents with a damp cloth but be careful not to drip any water into the vents Clea
46. ay system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriat
47. bled Device 0 Device 0 1 Device 0 1 2 auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu 85 86 BIOS menu BIOS submenu Super 1 0 Configuration APPENDIX B BIOS Settings Setting MCP55 SATA 0 Secondary MCP55 SATA 1 Primary MCP55 SATA 1 Secondary MCP55 SATA 2 Primary MCP55 SATA 2 Secondary 1055 SATA 0 Primary 1055 SATA 0 Secondary 1055 SATA 1 Primary 1055 SATA 1 Secondary 1055 SATA 2 Primary 1055 SATA 2 Secondary Hard Disk Write Protect IDE Detect Time Out Sec ATA PI 80Pin Cable Detection Onboard Floppy Controller Floppy A Serial Port 1 Address Serial Port 1 IRQ PS 2 Keyboard PS 2 Mouse Value auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected E Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected i Selects IDE Configuration sub menu Disabled Enabled 0 5 10 15 20 25 30 35 Host amp Device Host Device
48. ck Operating 5 0 g 11 mSec 1 2 sine Unpackaged 25 g velocity change 136 inches sec 2 40 lbs to gt 80 lbs Packaged Non palletized free fall in height 24 inches 40 Ibs to gt 80 lbs Vibration Unpackaged 5 Hz to 500 Hz 2 20 g RMS random Electrostatic 15 kV air discharge discharge ESD 8 kV direct contact System cooling 7140 BTU hour Based on one 700W power supply module requirement in BTU Hr Electronic specifications Memory map Address Range hex Amount Function 0 to O7FFFFh 640 KB DOS region base system memory 0A0000h to OBFFFFh 128 KB Video or SMM memory 0C0000h and ODFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to OFFFFFh 128 KB System BIOS id Interrupts APPENDIX A Server Specifications Address Range hex Amount Function 0E0000h to OEFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space V Important If you disable an IDE controller to free the interrupt for that controller you must physically unplug the IDE cable from the system board ld disabling the drive by configuring the BIOS option does not make the interrupt available The following table reflects a typical configuration but you can change these interrupts Use this information to determine how to program each interrupt ISA Interrupt Description IRQO 8254 timer IRQ1 Keyboard controller IRQ2 Cascade for IRQ9 IRQ3 Free IRQ4 Serial port IRQ5 VGA IRQ6 Diskette controller
49. does not occur when the expansion cards have been removed one of the cards is causing the problem Install the cards one at a time until the problem happens again When the beep code returns the most recent card you installed is at fault Remove one of the processors if two are installed then try a known good processor in the first socket Same as for 4 beeps Remove the keyboard to see if the error goes away If it does try a known good keyboard Same as for 4 beeps Same as for 5 beeps If the system video adapter is an add in card replace or reseat the video adapter If the video adapter is integrated into the system board the board may be faulty Try using an add in card Same as for 4 beeps Same as for 4 beeps Same as for 4 beeps www gateway com Diagnostic LEDs This system board provides a set of eight diagnostic Port 80 LEDs If you are troubleshooting your system these LEDs can help you determine where errors are taking place If you are experiencing problems with your server open the case and check these LEDs CR22 to SH on the system board then check the tables on the following pages to determine the problem The location of Port 80 LEDs is shown in the following illustration The eight diagnostic LEDs are divided into two groups LEDs from CR22 CR25 comprise one group and LEDs from CR26 CR829 comprise the other group The two ame represent the two digits a J hex Sia The CR22 CR25 group stand
50. e outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Q Warnin This unit has two power supplies To remove power from all internal circuitry you must disconnect both power cords Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dr
51. e settings CHAPTER 2 Setting Up Your Server Setting up the hardware To make sure that your working environment is safe e Use a clean dry flat stable surface for your server Allow at least 6 inches at the back of the server for cabling and air circulation e Use the instructions on your server s setup poster to set up your hardware A Caution Your server comes with 3 wire AC power cords fitted with the correct plug style for your region If this plug does not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cords e Use a grounded three prong surge protector A surge protector helps protect against AC power fluctuations For additional protection from power outages we recommend that you use an uninterruptible power supply UPS e Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by ee warranty As a general rule your server is safest at temperatures that are comfortable for you e Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both ro and hard drives Even a telephone placed too close to the serve
52. eck point E0 E9 EB EF E9 or EA FO Fl F2 F3 F5 FA FB F4 FC FD FF Description Initialize the floppy controller in the super 1 0 Some interrupt vectors are initialized DMA controller is initialized 8259 interrupt controller is initialized L1 cache is enabled Set up floppy controller and data Attempt to read from floppy Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM Disable ATAPI hardware Jump back to checkpoint E9 Read error occurred on media Jump back to checkpoint EB Determine information about root directory of recovery media Search for pre defined recovery file name in root directory Recovery file not found Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file Start reading the recovery file cluster by cluster Disable L1 cache Check the validity of the recovery file configuration to the current configuration of the flash part Make flash write enabled through chipset and OEM specific method Detect correct flash part Verify that the found flash part size equals the recovery file size The recovery file size does not equal the found flash part size Erase the flash part Program the flash part The flash has been updated successfully Make flash write disabled Disable ATAPI hardware Restore CPUID value back into register Give control to F000 ROM at FOOO FFFOh 69 CHAPTER 6 Troubleshooting DIM code checkpoints
53. eneral guidelines 63 general safety guidelines 59 hard drive 71 Internet connection 72 keyboard 72 LED information 8 72 master boot record 71 memory 72 monitor 72 optical drive 70 power 73 power source problems 12 processor 73 Safety guidelines 59 technical support 58 telephone support 58 video 72 turning off server 14 turning on server 13 U uninterruptible power supply UPS 13 updating the BIOS 52 UPS 13 USB ports internal connector 5 location 2 user password 18 W Web site Gateway 9 99 Index 100 A MAN E 9722R USR GDE R3 06 07 8512475
54. epends on the option selected e Managing non volatile storage for the system event log and sensor data records e Interfacing with the emergency management port to send alerts and interact with remote management systems e Fault resilient booting the extent depends on the option selected You should update the BMC firmware when Gateway Customer Care has instructed you to update it To update the BMC firmware 1 Download the BMC firmware zip file from support gateway com 2 Read the release notes for the firmware update 3 Follow the instructions on the Web site or in the readme txt file in the downloaded zip file 4 to update the firmware When the BMC update is complete reboot your server E Using your Server Companion DVD You can use your Server Companion DVD SCDVD to e Install hardware drivers e Install programs e View server documentation The Server Companion DVD is a tool you can use to help maintain your server The DVD contains e Computer and component documentation e Drivers and utilities for servers running Windows 2003 Server Viewing documents The DVD contains documents for your server and for some optional components You can view the documents with the Acrobat Reader version 4 0 and above To view documents 1 Insert the SCDVD into the DVD drive on a computer running the Windows operating system The Gateway Application and Driver Recovery window opens OR If the window does not open run
55. f an expansion card is not functioning correctly One short beep indicates the BIOS will boot the operating system No error found A PCI expansion card for example a RAID controller can also issue audible errors by itself usually consisting of one long tone followed by a series of short tones For more information on the beep codes issued check the documentation for that device The following table shows POST error beep codes Prior to system video initialization BIOS uses these codes to inform you of error conditions Description Memory refresh timer error Parity error in the first 64 KB of memory Base memory read write test error System board timer not operational A processor on the system board generated an error The keyboard controller 8042 may be ee The BIOS cannot switch to Protected mode General exception error processor exception error Display memory error system video adapter The ROM checksum value does not match the value encoded in the BIOS The shutdown register for CMOS RAM failed The cache memory test failed Troubleshooting steps Reseat the memory modules or replace with modules you know are good Same as for 1 beep Same as for 1 beep Possible system board malfunction To eliminate the possibility of an add in card problem remove all expansion cards If the beep code occurs even when all expansion cards have been removed the system board is at fault If the beep code
56. fan you do not need to turn off the server or unplug the power cord s and other cables If the bezel is installed unlock it then pull it off If the server is mounted in a cabinet remove it from the cabinet Place the server on a stable non skid surface 25 CHAPTER 4 Installing Components 5 Remove the screw 1 at the front of the top cover then press and hold the release button 2 UN Caution For correct cooling and air flow aways reinstall the top covers before you turn on the server Operating the server without the covers in place will cause the server to overheat YA Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server 6 Slide the top cover 3 toward the back of the case then lift it off the case 7 Move the fixed tabs right and left toward the middle of the server then slide the front top cover 2 toward the back of the server and lift it off Fixed Tab www gateway com Closing the server case To close the server case 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Place the front top cover on the server then slide it forward until it clicks into place V Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server 3 Place the back
57. formation services 58 Telephone numbers You can access the following services through your telephone to get answers to your questions Resource Gateway s fee based software tutorial service Gateway Customer Care Sales accounting and warranty Service description Get tutorial assistance for software issues Talk to a Gateway Customer Care representative about a non tutorial technical support question Get information about available systems pricing orders billing statements warranty service or other non technical issues How to reach 800 229 1103 charged to your credit card 877 485 1464 US say the word Server 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries 800 846 2000 US 888 888 2037 Canada www gateway com Tutoring and training Gateway s Customer Care professionals cannot provide hardware and software training Instead Gateway recommends the following training resources Resource Service description For more information Gateway Learning A variety of courses and tutorials are availableon www gateway com trainin Libraries T Select from several easy to use learning ibraries Safety guidelines While troubleshooting your server follow these safety guidelines e Never remove the top panel while your server is turned on and while the modem cable and the power cords are connected e Do not attempt to open the monitor To do so is extremely d
58. g the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Remove the jumper across pins 1 2 of header J56 A then place the jumper across pins 2 3 i k Hi 000 e H 0000 ON Pa _ EEE Follow the instructions in Closing the server case on page 27 Reconnect the power cords and turn on the server The BIOS password s is cleared Turn off the server then disconnect the power cords and all other cables connected to the server or o a p Follow the instructions in Opening the server case on page 25 Place the jumper back onto pins 1 2 Follow the instructions in Closing the server case on page 27 E 39 CHAPTER 5 Using the BIOS Setup Utility Updating and recovering the BMC Updating the BMCfirmware To update the BMC firmware 1 Download the BMC firmware zip file from support gateway com 2 Read the release notes for the firmware update 3 Follow the instructions on the Web site or in the readme txt file in the downloaded zip file to update the firmware 4 When the BMC update is complete reboot your server a Recovering the BMC 56 If you encounter a problem while you are updating the BMC such as a power outage the BMC update may not be successful If this occurs you may need to recover the old BMC Y Important This method does not work if the keyboard is connected through the K
59. icies and cache first 8 MB Set stack Bootblock code is copied from ROM to lower system memory and control is given to it BIOS now executes out of RAM Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced Main BIOS checksum is tested If BIOS recovery is necessary control flows to checkpoint E0 See Bootblock Recovery Code Checkpoints section of document for more information Restore CPUID value back into register The Bootblock Runtime interface module is pod eee memory and control is given to it Determine whether to execute serial flash The Runtime module is uncompressed into memory CPUID information is stored in memory Check point D9 DA www gateway com Description Store the Uncompressed aes for future use in PMM Copying Main BIOS into memory Leaves all RAM below 1 MB Read Write including E000 and F000 shadow areas but closing SMRAM Restore CPUID value back into register Give control to BIOS POST ExecutePOSTKernel See POST code checkpoints on page 66 for more information Bootblock recovery code checkpoints The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt The following table provides the diagnostic LED codes for these checkpoints and describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS Ch
60. in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cords Your server uses as many as three 700 W hot swappable power supply modules If your server has more than one power supply module installed the modules act as redundant hot swappable power ae If one of the power supp modules fails the other power supply module s support the server while you replace the failed module You do not need to turn off the server or disconnect peripheral devices to replace a failed redundant power supply module If your server is only equipped with a single power supply module the server must be turned off and the AC power cord removed before replacing the module gt To replace a power supply module 1 If your server is equipped with more than one power supply module determine which power supply module has failed the LED on the power supply will be orange 2 If your server has only one power supply module installed make sure that you turn off the server then unplug the power cord before continuing OR If your server has two or more power supply modules installed you do not need to turn off the power to the server before continuing 43 3 CHAPTER 4 Installing Components Press the retaining clip 1 on the power supply to the left to release the power supply module 2 from the chassis Using the handle pull the power supply module straight out of the server It may take con
61. ive e Make sure that the power cable and SATA cables are attached securely to the drive cage e If the drive is not detected try a different SATA port e Try swapping SATA cables between drives to determine if the cable is defective e Try listening to the drive to determine if the drive is spinning up If not the drive may be defective The master boot record is corrupted e In a Windows network operating system repair the master boot record using FDISK To repair the master boot record e Ata DOS command prompt type fdisk mbr then press ENTER 71 Internet Keyboard CHAPTER 6 Troubleshooting You cannot connect to the Internet e Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help Liquid has been spilled into the keyboard e If you spilled liquid in the keyboard turn off your server and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace It This type of damage is not covered by your server s warranty LED information Memory Monitor 2 See ig information on page 8 for a description of this server s LEDs and the information they provide Memory errors were detected during server start up e Open your server and make sure that the memory modules are installed correctly For inst
62. ive bays in the server must be filled by drive trays with either hard drives or dummy hard drives installed With the bezel removed install the appropriate carrier then replace the bezel by snapping it into place on the front of the server Empty drive carriers for unused drive bays are included with your server Installing memory Caution as only DDR2 667 MHz compliant 184 pin SDRAM registered ECC DIMM memory modules The system board supports 16 DDR2 667 MHz vertical DIMMs to provide up to 64 GB of ae with ECC support The 667 MHz differential memory clocks are driven by the AMD processor wit length matching and impedance controlled through all the DIMM slots Supported DIMM sizes include 256 MB 512 MB 1 GB 2 GB and 4 GB Me configures the memory controller to run in single channel dual channel or four channel mode Caution When using dual rank double row DIMMs a maximum of four loads per memory channel is supported This means a maximum of four dual rank DIMMs can be populated on this system board DIMM banks must be populated using the following guidelines There are four groups of DIMMs with four DIMMs in each group on the system board to support processor 0 processor 1 processor 2 and processor 3 Each group supports one processor circled When you insert the DIMM s you must always start with DIMMA1 and DIMMB1 as a pair Caution All DIMMs installed must be the same speed Do not instal
63. l more than four dual rank DIMMs or the BIOS will generate a memory configuration error aL 32 DIMM 4 CHAPTER 4 Installing Components If you install two processors refer to the following table Processor Processor 0 Processor 1 Processor 0 Processor 1 Processor 0 Processor 1 Processor 0 Processor 1 Processor 0 Processor 1 Processor 0 Processor 1 Processor 0 Processor 1 Processor 0 Processor 1 DIMMAO 512 MB 512 MB 1GB 1GB 2 GB 2 GB 4 GB 4 GB DIMMBO 512 MB 512 MB 1GB 1GB 2 GB 2 GB 4 GB 4 GB DIMMA1 512 MB 512 MB 1GB 1GB 2 GB 2 GB 4 GB 4 GB 512 MB 512 MB 1GB 1GB 2 GB 2 GB 4 GB 4 GB DIMMB1 512 MB 512 MB 1GB 1GB 2 GB 2 GB 4 GB 4 GB 512 MB 512 MB 1GB 1GB 2 GB 2 GB 4 GB 4 GB Total Memory 2 GB 4 GB 8 GB 16 GB 4 GB 8 GB 16 GB 32 GB DIMM 8 16 www gateway com If you install four processors refer to the following table Processor Processor 0 Processor 1 Processor 2 Processor 3 Processor 0 Processor 1 Processor 2 Processor 3 Processor 0 Processor 1 Processor 2 Processor 3 Processor 0 Processor 1 Processor 2 Processor 3 Processor 0 Processor 1 Processor 2 Processor 3 Processor 0 Processor 1 Processor 2 Processor 3 Processor 0 Processor 1 Processor 2 Processor 3 Processor 0 Processor 1 Processor 2 Processor 3 DIMMAO 512 MB 512 MB 512 MB 512 MB 1GB 1GB 1GB 1GB 2 GB 2 GB 2 GB 2 G
64. must be connected to AC power for redundancy e Make sure that all cables are connected securely to the correct ports and jacks on the back of the server To start the server 1 Turn on any peripheral devices connected to the server 2 Press the power button 1 The Power LED 2 lights O O SF Ood009 O O loge Tt 10 de RESET NMI If nothing happens when you press the power button e Make sure that the power cable s is plugged in securely and that your surge protector if you are using one is plugged in and turned on e Make sure that the monitor is connected to the server plugged into the power outlet or surge protector and turned on You may also need to adjust the monitor s brightness and contrast controls e If you cannot find the cause of the power loss contact Gateway Customer Care For more information see Getting Help on page 9 3 The first time you turn on the server any pre installed operating system may begin asking you for configuration settings See your operating system s documentation for instructions on configuring advanced settings for your specific network a Understanding the power on self test When you turn on your server the power on self test POST routine checks the server memory and components If POST finds any problems the server displays error messages and issues audible beeps Write down any error messages that you see then see Error messages on page 59 and Bee
65. n open the BIOS Setup utility by pressing and holding F2 while your server restarts Check your configuration settings e When diagnosing problems press the non maskable interrupt NMI button to put the server into a halt state For the location of the button see Control panel on page 2 e Ifan error occurs in a program see its documentation or online help Battery replacement If you have problems after installing a new CMOS battery try each of the following items closing the case and restarting the server after each try e Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Correct any discrepancies e Remove the back top panel by following the instructions in Opening the server case on page 25 then make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins e Ifyou have the correct test equipment make sure that the new battery has power Although unlikely your new battery may be defective 63 Beep codes Beeps 10 11 64 CHAPTER 6 Troubleshooting Whenever a recoverable error occurs during the power on self test POST the BIOS displays an error message that describes the problem The BIOS also sounds a beep code one long tone followed by two short tones during POST if the video configuration fails a faulty video controller or i
66. n the BIOS Setup utility have been set at the factory for optimal performance Changes to these settings will affect the performance of your server Before changing any settings write them down in case you need to restore them later a record the settings on a printout of this guide s appendix for BIOS Settings on page To open the BIOS Setup utility 1 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens When you select menu items the Item Specific Help box on the right side of the screen displays specific information about the selection The command bar across the bottom of the screen shows the keys you press to access help navigate through the menus and perform other tasks 2 Select one of these menus e Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for PCI peripheral devices memory and the chipset e Boot gives you access to information and settings for startup features and startup sequences e Security gives you access to settings related to system access passwords For more information see Server security on page 18 Server gives you access to settings for system management console redirection event log configuration and fault resilient boot settings e Exit gives you access to options for closing the BIOS
67. ng handle 1 on the system fan then lift the fan group 2 from the fan cage in the chassis uo E w N 6 Insert the replacement fan group into the fan cage and press down the locking handle to secure the fan group in place V Important Make sure that the arrows on top of the fans indicating airflow point to the pakor the chassis The fan cable should exit the fan module toward the back of the chassis N Replace the fan duct by placing it in the chassis 8 Follow the instructions in Closing the server case on page 27 E www gateway com To replace the system fans and the fan cage 1 Follow the instructions in Preventing static electricity discharge on page 24 2 Follow the instructions in Opening the server case on page 25 3 Remove the fan duct by lifting it out of the chassis 39 40 CHAPTER 4 Installing Components Lift one side of the fan cage 2 and disengage the retention tab 3 then disconnect the a power and fan tach cables from the system board and remove the fan cage from the chassis PVA Important Make sure that the arrows on top of the fans indicating airflow point to the back of the chassis Connect the fan power and fan tach cables to the system board then insert the retention tab 1 into the corresponding clip on the chassis and push the other side of the fan cage down 2 making sure that the retaining clip is inserted into the hole in the chassis 9 F
68. ning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your server and turn the keyboard upside down to let the liquid drain Let the keyboard dry completely before trying to use it again If the keyboard does not work after it dries you may need to replace it Keyboard damage resulting from spilled liquids is not covered by your warranty www gateway com Cleaning the screen Caution The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia based glass cleaners If your computer screen is an LCD display use only a damp soft cloth to clean it Never spray water directly onto the screen OR If your computer screen is not a flat panel display use a soft cloth dampened with glass cleaner to clean the screen Never spray cleaner directly onto the screen Preparing for system recovery If you have a diskette drive installed you can create startup diskettes to help you recover Startup diskettes are diskettes that let you start the server and attempt to fix the problem See your operating system s documentation or online help for instructions on creating startup diskettes If your system files become corrupted you can use the diskettes you created to start your server If you have an optical drive you can also crea
69. ns e System specifications e System board specifications e Environmental specifications e Electronic specifications e Additional specifications APPENDIX A Server Specifications System specifications Case size Weight Fans Ports Drives standard Hard drive bays Card sizes Power supply Operatin systems 9 Certifications 5 12 x 17 56 x 27 56 inches 13 0 x 44 6 x 70 0 cm Minimum 79 37 lbs 36 Kg no bezel power supplies hard drives optical drive fans cables and so on Maximum 99 21 lbs 45 Kg 0 5 Kg Five dual rotor multi speed system fans PS 2 keyboard or mouse 2 USB 4 standard 2 front and 2 back Serial VGA 2 standard 1 front and 1 back LAN 4 R 45 IPMI RJ 45 for BMC One slimline drive bay for an optical drive Twelve SATA or SAS hot swap hard drive bays Riser card assembly supports three full length full height and two low profile PCI expansion cards Three 700 W hot swap redundant power supply modules standard Supports Windows Server 2003 all and Windows Storage Server 2003 all FCC Class A UL m cUL System board specifications 76 Processor Chipset Memory PCI device slot VGA Quad 1207 pin socket F i Supports as many as four AMD Opteron 8000 Series processors with 1 0 GHz Hyper Transport Bus nVIDIA nFORCE 3600 MCP55 Professional nVIDIA nFORCE 3050 1055 NEC PCI X bridge uPD 720404 Sixteen DIMM slots su
70. nstalled by Gateway see the appropriate installation guide for instructions Initial hardware settings 14 Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured However at some point you might want to change settings to reflect a tasking change a change in security requirements or the addition of new resources to your server You can change general hardware settings by using the BIOS Setup utility For information on the BIOS Setup utility see Using the BIOS Setup Utility on page 51 For information on BIOS settings see BIOS Settings on page 83 3 Maintaining Your Server Caring for your server Preparing for system recovery System administration Identifying your server Updating the baseboard management controller firmware Using your Server Companion DVD CHAPTER 3 Maintaining Your Server Caring for your server To extend the life of your server Be careful not to bump or drop your server When EROS your server we recommend that you put it in the original packaging materials Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded speakers Avoid subjecting your server to extreme temperatures Do not expose your server to heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest
71. odules Early POST initialization of chipset registers Uncompress and initialize any platform specific BIOS modules Initialize System Management Interrupt Check point 2A 2C 2E 31 33 37 38 39 3A 3B 3C 40 50 52 60 75 78 7A 7C 84 85 87 8C 8D 8E 90 AO Al www gateway com Description Initialize different devices through DIM See DIM code checkpoints on page 70 for more information Initialize different devices Detects and initializes the video adapter installed in the system that has optional ROMs Initialize all the output devices Allocate memory for ADM module and uncompress it Give control to ADM module for initialization Initialize language and font modules for ADM Activate ADM module Initialize the silent boot module Set the window for displaying text information Displaying sign on message CPU information setup key message and any OEM specific information Initialize different devices through DIM See DIM code checkpoints on page 70 for more information Initialize DMAC 1 and DMAG2 Initialize RTC date time Test for total memory installed in the system Also press DEL or ESC keys to limit memory test Display total memory in the system Mid POST initialization of chipset registers Detect different devices parallel ports serial ports and coprocessor in CPU and so on successfully installed in the system and update the BDA EBDA and so on Progr
72. ollow the instructions in Closing the server case on page 27 E www gateway com Replacing or adding a processor Q Warning Processors and heat sinks may be hot if the computer has been running Before replacing a processor or heat sink let them cool for several minutes UN Caution A heat sink must be installed on the processor Installing a processor without a heat sink could damage the processor The system board supports as many as four AMD Opteron 8000 series processors with 3 0 GHz Hyper Transport Bus With four 1207 pin LGA socket F processor slots the system can be configured with as many as four processors The system connects with the nVIDIA MCP 55 through the Hyper Transport Bus The server automatically detects the processors each time you turn it on Whenever you install new processors you should first install the most current version of the BIOS For instructions see Updating the BIOS on page 52 YA Important You must have a processor in the Processor 0 socket or your server will not start Ifyou are upgrading your server from one processorto multiple processors you may need to reconfigure your operating system so it can recognize the additional processors For instructions see your operating system s documentation V Important If you install multiple processors onto the system board the processors must be the same speed revision core voltage and bus speed To add
73. on Power www gateway com You press the power button but the server does not turn on If the power button LED is green the server is turned on but you may not be seeing an image on the monitor For monitor troubleshooting see Monitor on page 72 If your server is plugged into a surge protector or UPS make sure that the surge protector or UPS is connected securely to an electrical outlet turned on and working correctly One way to check this is to plug the server directly into a wall outlet bypassing the surge protector or UPS Make sure that the electrical outlet is working by plugging a working device such as a lamp into the outlet then turning it on to test the outlet Open your server and make sure that the power supply module cage cable is connected correctly to the system board When you turn on the server it makes several short beeps Processor The short beeps indicate the server has encountered some type of error See Beep codes on page 64 Your server does not recognize a new processor Make sure that the processor is fully seated in its socket The processor should be recognized automatically if it is installed correctly If you have upgraded your server from one processor to two you may need to reconfigure your operating system so it recognizes the additional processor For instructions see your operating system s documentation 73 74 CHAPTER 6 Troubleshooting A Server Specificatio
74. ons for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENS on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The Uni
75. opped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Q Warnin To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord V Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Index Numerics 5 25 inch drive location 2 A accessories Safety precautions 96 ACPI runtime checkpoints 70 add in card see card administrator password 18 Advanced menu BIOS Setup utility 52 backplane 7 installing 46 SATA II SAS 7 battery location 5 replacing 48 troubleshooting 63 beep codes 64 BIOS recovering 53 resetting 54 resetting passwords 55 troubleshooting 70 BIOS Setup utility menus 52 84 navigating through 52 opening 52 passwords 18 55 recording configuration 17 settings 84 submenus 90 troubleshooting 70 BMC recovering 56 Boot menu BIOS Setup utility 52 bootblock initialization code checkpoints diagnostic LEDs 68 bootblock recovery code checkpoints diagnostic LEDs 69 C card installing 34 slot location 5 34 troubleshooting 71 case closing 27 opening 25 checkpoints ACPI runtime 70 bootblock initialization code bootblock recovery code 69 DIM code 70 POST code 66 cleaning case 16 keyboa
76. or replace a processor 1 Install the most current BIOS version For instructions see Updating the BIOS on page 52 2 Follow the instructions in Preventing static electricity discharge on page 24 Make sure eee turn off the server then unplug the power cord s and all other cables connected to the server 3 Follow the instructions in Opening the server case on page 25 If you are adding a processor go to Step 6 4 Push down then pull out and up on the heatsink retention levers 1 and move them out of the way UN Caution The heatsink has Thermal Interface Material TIM on the bottom Be careful not to damage this material when you remove the heatsink from the processor If removing the heatsink also pulls the processor out of the processor socket the processor could be damaged 5 Lift the heatsink straight up 2 then remove the heatsink from the processor 41 6 7 8 42 CHAPTER 4 Installing Components Unlock the load lever 1 and lift it up then open the load plate 2 This releases the processor if you are replacing the processor or prepares the socket for the installation of a new processor if you are adding a processor Lift the processor 3 out of the socket if necessary and place it in a staticfree bag or case for storage Insert the new processor into the socket making sure that the gold triangle on the corner is situated as shown in the following illustration
77. ou can use a screwdriver to help lift the battery Make sure that the positive side of the new battery is facing the correct direction then press the new battery into the socket until it snaps into place Follow the instructions in Closing the server case on page 27 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Restore any BIOS settings that you wrote down in Step 3 Save all your settings and close the BIOS Setup utility E www gateway com Replacing the control panel A Caution Your server must be operated with a control panel in place To replace the control panel adapter card 1 Follow the instructions in Preventing static electricity discharge on page 24 Make sure ae turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Disconnect all cables from the control panel oo the two side locking tabs then pull the control panel back and lift it out of the chassis Holding the new control panel by the edges align it with the locking tabs in the chassis then slide it toward the front of the chassis Reconnect the cables to the control panel Follow the instructions in Closing the server case on page 27 Replacing the system board To replace the system board 1 Oo uu A WN
78. p codes on page 64 for troubleshooting information 15 CHAPTER 2 Setting Up Your Server Turning off your server Every time you turn off your server first shut down the operating system You may lose data if you do not follow the correct procedure To turn off the server A Caution The power button on the server does not turn off server AC power To remove AC power from the server you must unplug the AC power cords from the wall outlet or power source The power cords are considered the disconnect device to the main AC power 1 Use the instructions in the operating system s documentation or online help to shut down the operating system Whenever possible m should use the operating system s shut down procedure instead of pressing the power button 2 If your server did not turn off automatically press the power button OR Press the reset button to reset the server E Setting up the operating system If you ordered your server with the operating system already installed by Gateway in most cases it is completely installed and the basic settings are already configured The Windows Small Business Server operating system may require additional installation depending on the version ou ordered See your operating system s documentation for instructions on completing the installation or configuring advanced settings for your specific network If you are installing an operating system because it was not already i
79. pport from 1 GB to 64 GB total memory Use only 184 pin DDR2 533 667 compliant ECC registered 72 bit single rank or dual rank SDRAM modules Caution When using Dual Rank double row DIMMs a maximum of four loads per memory channel is supported This means a maximum of four dual rank DIMMs can be populated on this system board Riser 1 supports one full length full height 64 bit PCI X 100 MHz card and two PCI Express cards Riser 2 supports two low profile PCI Express cards Integrated Matrox G200 Graphics Core with 2 25 MB Up to 1280 x 1024 8 bpp or 1024 x 768 16 bpp www gateway com LAN nVIDIA MCP55 and 1055 Four onboard 10 100 1000 network interface Supports teaming load balancing failover TOE and jumbo frame ACPI ACPI 2 0b compliance aR Sl S Environmental specifications The following specifications identify maximum environmental conditions At no time should the server run under conditions which violate these specifications Variable Requirements Temperature Nonoperating 40 to 158 F 40 to 70 C Operating 50 to 95 F 10 to 35 C with a maximum rate of change not to exceed 10 per hour Humidity Nonoperating 10 to 95 Operating 20 to 80 Acoustic noise Sound Pressure 58 dBA Rackmount in an idle state at typical office ambient temperature 73 4 F Sound Power 6 8 BA in an idle state at typical office ambient temperature 73 4 3 6 F Sho
80. r J56 B then place the jumper across pins 2 3 VAN Caution Moving the jumper while the power is on can damage your server Always un off the server and unplug the power cords and all other cables before changing the jumper rare aa il i ii m eae Aon DADO pase 0 peed gt Hi A HH E A rE b J vf y rr a 4 L l wise h da al py CHIC samit Y Follow the instructions in Closing the server case on page 27 Reconnect the power cords and turn on the server The BIOS is reset 9 10 11 12 www gateway com Turn off the server then disconnect the power cords and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Place the jumper back onto pins 1 2 Follow the instructions in Closing the server case on page 27 E Resetting BIOS passwords To reset BIOS passwords you must either reset and clear all BIOS settings or use the Clear Password jumper To reset all BIOS settings follow the instructions in Resetting the BIOS on page 54 A Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other cables before changing the jumper gt To clear the BIOS password s 1 od U Ae 00 N Follow the instructions in Preventing static electricity discharge on page 24 Make sure that you turn off the server then unplu
81. r may cause interference V Important Keep the server boxes and packing material in case you need to ship the server Protecting from power source problems 12 Surge protectors line conditioners and uninterruptible power supplies can help protect your server against power source problems Surge protectors UN Caution High voltages can enter your server through the power cord and the modem and network connections Protect your server by using a surge protector If you have a modem use a surge protector that has the appropriate type of modem jax During an electrical storm unplug the surge protector and the modem and network cables During a power surge the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage Protect your server and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your server When you purchase a surge protector e Make sure that the surge protector meets the appropriate product safety certification for your location such as Underwriters Laboratories UL e Check the maximum amount of voltage the protector allows to pass through the line The lower the voltage the better the protection for your server e Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for your server Line conditioner
82. rd 16 screen 17 closing case 27 CMOS battery see battery components installing 24 configuration jumper 5 connections control panel 5 diskette drive 5 IDE 5 power 5 RJ 45 5 USB 2 video 2 control panel replacing 49 standard 2 control panel connector 5 cover panels removing 25 D DDR SDRAM see memory device drivers installing 19 Device Initialization Manager see DIM diagnostic LEDs 65 ACPI runtime checkpoints 70 bootblock initialization code checkpoints 68 bootblock recovery code checkpoints 69 DIM code checkpoints 70 POST code checkpoints 66 DIM code checkpoints 70 DIMM see memory diskette drive connector 5 location 2 display troubleshooting 72 documentation Gateway Web site 9 Server Companion DVD 19 drive bays location 2 drivers installing 19 drives configuring 28 diskette 2 hard drive 2 29 hot swap 2 29 installing 28 29 optical 2 RAID 2 29 removing 28 replacing 28 SAS SATA 2 troubleshooting 71 DVD Server Companion 19 E electronic specifications 77 electrostatic discharge ESD 24 empty drive bays filling 31 environmental specifications 77 error messages 59 eSupport 81 Exit menu BIOS Setup utility 52 expansion card see card F fan module connector 5 location 5 filling empty drive bays 31 finding specifications 76 81 G Gatew ay Customer Care 58 Learning Libraries 59 Web address 9 Web site 9 Gateway Systems Manager 17 H hard drive indicator 2 in
83. rd Disk Error The ATAPI device configured as Secondary Master could not be correctly initialized by the BIOS ess is typically displayed when the BIOS is trying to detect and configure ATAPI devices inP Secondary Slave Hard Disk Error The ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS TA message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST Primary Master Drive ATAPI Incompatible The IATAPI device configured as Primary Master failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST Primary Slave Drive ATAPI Incompatible The ATAPI device configured as Primary Slave failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST Secondary Master Drive ATAPI Incompatible The ATAPI device configured as Secondary Master failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST Secondary Slave Drive ATAPI Incompatible The ATAPI device configured as Secondary Slave failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST www gateway com S M A R T Capable but Command Failed The BIOS tried to send a S M A R
84. responding when the keyboard controller is initialized Keyboard Interface Error Keyboard Controller failure This may indicate a problem with system hardware System Halted The system has been halted A reset or power cycle is required to reboot the machine This message appears after a fatal error has been detected www gateway com Troubleshooting First steps Q Warning To avoid bodily injury do not attempt to troubleshoot your server problem if The power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician Try these steps first before going to the following sections e Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power e If you use a surge protector or a UPS make sure that it is turned on and is rated to handle the power required by your server e If you added or removed server components before the problem started review the installation procedures you performed and make sure that you followed each instruction You may need to remove the device uninstall the device s software then reinstall the device e If an error message appears on the screen write down the exact message before calling Gateway Customer Care For instructions see Telephone support on page 58 e Restart your server the
85. rn on the server and open the BIOS setup utility Verify the System Memory listed in the Main menu When you exit the BIOS setup utility make sure that the operating system completely loads If you receive an error review the memory overview information in Installing memory on page 31 E Installing and removing PCI expansion cards A Caution Always operate your server with the PCI riser assembly in place The PCI riser assembly is important for correc airflow within the server Operating the server without the PCI riser assembly in place could result in overheating and possible data loss or equipment damage The system board provides one 280 pin PCI X 66MHz expansion slot and one PCI E x8 expansion slot One PCI X 66 MHz expansion slot can support two PCI E x8 expansion slots with x8 speed and one PCI X 66 MHz using the riser card One PCI E expansion slot can support two PCI E x8 expansion slots with x8 speed using the riser card The riser card comes with the system package The edge connectors of the riser card connect to the PCI slots on the system board Removing and installing the PCI riser assembly a riser or a PCI card 34 A Caution The PCI riser assembly and individual PCI expansion cards are not hot swappable Before installing or removing any part of the assembly make sure that power is turned off and the power cord s is unplugged gt To remove and reinstall the PCI riser assembly a riser or a PCI c
86. ructions see Installing memory on page 31 e A memory module may be defective If possible try another memory module and see if the error repeats Your server is running but there is no picture e Adjust the brightness and contrast controls to the center position e Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit e check the port and cable for bent or damaged pins e Connect your monitor to another computer or connect a monitor that you know works to your server The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that e The monitor is not positioned too close to another monitor electric fan or fluorescent light e You demagnetize the screen using the monitor s degauss feature For more information on degauss see the monitor s documentation A horizontal line or wire is visible across the CRT monitor screen The monitor may use thin damper wires located approximately 1 3 of the way from the upper and lower screen edges to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s functi
87. s Prepare CPU for operating system boot including final MTRR values Wait for user input at config display if needed Uninstall POST INT1Ch vector and INTO9h vector De initializes the ADM module Prepare BBS in Int 19 boot End of POST initialization of chipset registers Save system context for ACPI Pass control to OS Loader typically INT19h Bootblock initialization code checkpoints The Bootblock initialization code sets up the chipset memory and other components before yen memory is available The following table provides the diagnostic LED code for these checkpoints and describes the type of checkpoints that may occur during the bootblock initialization Check point Before Dih D1 DO D2 D3 D4 D5 D6 D7 D8 Description Early chipset initialization is done an super O initialization is done including RTC and keyboard controller NMI is disabled Perform keyboard controller BAT test Check if waking up from power management suspend state Save power on CPUID value in scratch CMOS Go to flat mode with 4 GB limit and GA20 enabled Verify the bootblock checksum Disable CACHE before memory detection Execute full memory sizing module Verify that flat mode is enabled If memory sizing module not executed start memory refresh and do memory sizing in Bootblock code Do additional chipset initialization Re enable CACHE Verify that flat mode is enabled Test base 512 KB memory Adjust pol
88. s A line conditioner protects your server from the small fluctuations in voltage from an electrical supply Most servers can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your server is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor www gateway com Some surge protectors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use an uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily during a power failure and ie save your work and shut down your server You cannot run your server for an extended period of time while using only the UPS To buy a UPS visit www gateway com Starting your server Before you start your server for the first time e Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector if you are using one is turned on YN Caution When you connect peripheral devices to the server make sure that your server and devices are turned off and the power cords are unplugged Va Important At least two power supplies must be connected to ACpow er for the server to function All three power supplies
89. s for the first digit and the CR26 CR29 group stands or the second 8 18 10 96 e Jl 0 0 0 0 E CO C ES CS C C 6 0 1 0 6 0 0 CCOO CS ES ES CIS E A E ee le To Te EPER O a 9 0 0 9 0 0 E EC E CO RC A Co B Ca Cie p Cee y TY 1 7 65 66 CHAPTER 6 Troubleshooting In determining the code Off 0 and On 1 Based on this you can determine the corresponding hex code Then by checking POST code checkpoints on page 66 Bootblock initialization code checkpoints on page 68 Bootblock recovery code checkpoints on page 69 DIM code checkpoints on page 70 and ACPI runtime checkpoints on page 70 you can find out where an error Is taking place For example if a hex code of OB is indicated you can detemine that the server cannot detect the PS 2 mouse You can then take measures such as reinserting the mouse to solve the problem All LEDs are cleared and restored to normal status after the server is power cycled POST code checkpoints The following table shows the checkpoints LED codes and task description of events that may occur during the POST portion of the BIOS Check point 03 04 05 06 08 CO Cl C2 C5 C6 C7 OA 0B oC OE B 24 30 Description Disable NMI Parity video for EGA and DMA controllers Initialize BIOS POST Runtime data area Also initialize BIOS modules on POST entry and GPNV area Initialized CMOS as mentioned in the Kernel V
90. server 18 set passwords 18 setting up in BIOS 18 supervisor password 18 system 18 user passwords 18 using password 18 Security menu BIOS Setup utility 52 security switch connector location 5 serial number 58 server identifying 18 interior 4 starting 13 turning off 14 turning on 13 Server Companion DVD 9 19 Server menu BIOS Setup utility 52 setting up hardware 12 operating system 14 www gateway com safety precautions 12 16 96 Setup utility see BIOS Setup utility slots memory 5 specifications 76 81 electronic 77 environmental 77 system 76 system board 76 standard control panel 2 starting server 13 static electricity 24 supervisor password see administrator password support telephone 9 surge protector 12 system 76 administration 17 control 17 IDindicator 2 18 interrupts 78 management 17 security 18 specifications 76 startup 13 system board components 5 connectors 5 installing 49 replacing 49 specifications 76 system board LEDs 8 72 system configuration protecting with passwords 18 system fans installing 38 removing 38 replacing 38 system recovery recording BlOS configuration 17 T tape drive location 2 technical support Customer Care 58 resources 58 tips before contacting 58 telephone support 9 58 training CD 59 Gateway Learning Libraries 59 troubleshooting add in card 71 battery 63 beep codes 64 BIOS 70 card 71 diagnostic LEDs 65 error messages 59 expansion card 71 g
91. siderable force to remove Push the new power supply module into the server with the retaining clip on the right until it locks into place Reconnect the AC power cord for the new power supply module E Replacing the power distribution module gt To replace the RPS power distribution module 1 ua A WN 44 Follow the instructions in Preventing static electricity discharge on page 24 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Remove the PCI riser assembly by following the instructions in Removing and installing the PCI riser assembly a riser or a PCI card on page 34 Remove the fan duct and system fan cage by following the instructions in Replacing system fans on page 38 Disconnect the main power CPU power backplane power 12C power and midplane power cables from the system board See System board on page 5 for the location of the connectors on the system board www gateway com 6 Loosen the thumbscrew 1 then lift the distribution module slightly and move it toward the front of the case 2 to release it from the three locking tabs 8 Insert the new power distribution board into the chassis then move it toward the back of the chassis to engage the three locking tabs 9 Tighten the thumbscrew to secure the power distribution board in the cha
92. skette the CD or DVD or the bootable USB disk on key Restart the server The old BIOS is recovered To manually recover the BIOS 1 2 3 Turn off the server then disconnect the power cords and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Remove the jumper across pins 1 2 of header J56 E then place the jumper across pins 2 3 A Caution Moving the jumper while the power is on can damage your server Always umn off the server and unplug the power cords and all other cables before changing the jumper m emenn TT a E EE ANDA gt Of pase TTP ee 000 Papa it smn al s cas 0000 ame 0000 O Follow the instructions in Closing the server case on page 27 Insert a bootable USB disk on key containing a valid BIOS image into a USB port Reconnect the power cords and turn on the server The BIOS recovery is initiated Wait until the BIOS recovery is completed The process may take up to 5 minutes Remove the bootable USB disk on key Turn off the server then disconnect the power cords and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Place the jumper back onto pins 1 2 3 12 13 CHAPTER 5 Using the BIOS Setup Utility Follow the instructions in Closing the server case on page 27 Plug in the AC power cords and turn on the server
93. ssis 10 Reconnect the power cables See System board on page 5 for the location of the connectors on the system board 11 Replace the system fan cage and fan duct by following the instructions in Replacing system fans on page 38 12 Reinstall the PCI riser assembly by following the instructions in Removing and installing the PCI riser assembly a riser or a PCI card on page 34 13 Follow the instructions in Closing the server case on page 27 E 45 CHAPTER 4 Installing Components Replacing the hot swap backplane Caution The hot swap backplane is not hot swappable Before removing or replacing the backplane you must first turn off the server and all peripheral devices attac ed to the server and remove the AC power cord s from the power supply or wall outlet gt To replace the hot swap backplane 1 WwW Follow the instructions in Preventing static electricity discharge on page 24 Make sure oe turn off the server then unplug the power cord s and all other cables connected to the server Unlock the bezel if necessary and remove it by pulling it straight off the front of the server Follow the instructions in Opening the server case on page 25 Remove all of the hot swap drive carriers from the server and make note of which bay you remove each drive from For instructions see Removing and installing a hard drive on page 29 Remove the fan duce and the system f
94. stalling 29 LED indicator 2 97 removing 29 troubleshooting 71 heat sink installing 41 help telephone support 58 tutoring 59 hot swap backplane 7 46 backplane SATA II SAS 7 hard drives 2 29 power supply 43 hot swap drives installing 29 location 2 IDE connectors 5 drive configuration 28 indicators 2 13 information LED 8 72 installing add in card 34 backplane 46 battery 48 card 34 drives 28 expansion cards 34 hard drive 29 heat sink 41 hot swap drive 29 memory 31 mezzanine board 47 PCl expansion card 34 PCI riser assembly 34 power supply 43 processor 41 SAS SATA backplane 46 SAS SATA drive 29 system board 49 system fans 38 Internet connection troubleshooting 72 interrupts 78 intrusion switch connector location 5 IRQ assignments 78 J jumper location 5 K keyboard 98 Index cleaning 16 troubleshooting 72 L LED information 8 72 LEDs 2 diagnostic 65 system board 8 72 line conditioners 12 location drive bays 4 fan module 4 memory slots 4 PCI riser assembly 4 power supply cage 4 processor air duct 4 lock key 2 25 location 2 M Main menu BIOS Setup utility 52 maintenance cleaning 16 cleaning case 16 cleaning keyboard 16 cleaning screen 17 Gateway Systems Manager 17 general guidelines 16 recording BIOS configuration 17 master boot record 71 memory installing 31 location 5 map 77 troubleshooting 72 messages 59 monitor cleaning 17 troubleshoo
95. stry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le reglement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any
96. t is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area MI you need further assistance in recycling reusing or trading in your end of life product you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice other environmentally friendly actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With your help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly Notices 94 Copyright 2007 Gateway Inc All Rights Reserved 7565 Irvine Center Drive Irvine CA 92618 2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reprod
97. t the cables you removed in Step 7 Replace the ae and processor s Follow the instructions in Replacing or adding a processor on page 41 Replace the memory bl following the instructions in Installing memory on page 31 Replace the system fan cage and fan duct by following the instructions in Replacing system fans on page 38 Reinstall the PCI riser assembly by following the instructions in Installing and removing PCI expansion cards on page 34 Follow the instructions in Closing the server case on page 27 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility If your server does not start after installing the new FRN pek contact Gateway Customer Care For more information see Getting Help on page 9 n 5 Using the BIOS Setup Utility Opening the BIOS Setup utility Updating the BIOS Recovering the BIOS Resetting the BIOS Updating and recovering the BMC CHAPTER 5 Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server These settings include basic hardware configuration resource settings and password security These settings are stored and saved even when the power is off A Caution The options i
98. te a bootable CD or DVD to help you recover In addition you can also use a bootable Disk on key in any of the server s USB ports Your server s BIOS must be set up to poll the optical drive and USB ports for bootable files Some operating systems also let you create an emergency repair diskette CD DVD or disk on key to back up critical operating system files See your operating system s documentation or online help for instructions on creating and using an emergency repair discs Recording the BIOS configuration To help keep track of your custom changes to BIOS settings and to prepare for system recovery you should record your BIOS configuration after you have your server set up and working You should also record your BIOS configuration whenever you upgrade or add new hardware to your server To record your BIOS configuration 1 Print the appendix for BIOS Settings on page 83 2 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens 3 Record the BIOS settings on your printout E System administration Gateway Systems Manager Gateway Systems Manager GSM lets you manage multiple computers on a Windows network from a e window then implement commands and policies across the network with a single action With Gateway Systems Manager you can run system management tasks which are triggered by certain events or conditions For more information
99. ted States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway E 9722R Server www gateway com For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation YN Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product Canada Indu
100. then verify that the recovery was successful m Resetting the BIOS You can use two methods to clear all BIOS Setup settings and return them to the factory defaults gt To 1 2 A Ww RO ul BR w Ul 7 8 54 Press the power and reset buttons on the front of the server Move the Cear CMOS jumper on the system board reset the BIOS using the power and reset buttons Print the appendix for BIOS Settings on page 83 in this guide Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Record any custom BIOS settings on your printout Press the reset button and hold it down for four seconds or more then continuing to hold down the reset button press the power button Release both buttons at the same time The BIOS is reset reset the BIOS using the system board jumper Print the appendix for BIOS Settings on page 83 in this guide Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Record any custom BIOS settings on your printout Follow the instructions in Preventing static electricity discharge on page 24 Make sure rar el turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Remove the jumper across pins 1 2 of heade
101. ting 72 motherboard see system board N NMI 63 non maskable interrupt 2 63 o opening case 25 operating system setup 14 optical drive location 2 troubleshooting 70 P password resetting BIOS 55 supervisor 18 user 18 PCI card see card PCI riser assembly installing 34 removing 34 POST power on self test 13 POST code checkpoints diagnostic LEDS 66 power auxiliary connector 5 button 2 13 14 cord connector 5 indicator 2 LED 2 line conditioners 12 main connector 5 protecting from surges 12 reset button 2 source problems 12 static electricity 24 surge protectors 12 troubleshooting 73 uninterruptible power supply UPS 13 power distribution module replacing 44 power supply installing 43 manageability connector 5 uninterruptible 13 power on self test 13 processor heat sink 41 installing 41 replacing 41 troubleshooting 73 R RAID drives installing 29 RAM see memory recovering BIOS 53 BMC 56 removing mezzanine board 47 optical drive 28 PCI riser assembly 34 see installing see removing system fans 38 removing hard drive 29 replacing control panel 49 see installing replacing power distribution module 44 reset button 2 resetting BIOS 54 resources interrupts 78 memory map 77 riser card 5 34 S safety general precautions 12 96 guidelines for troubleshooting 59 static electricity 24 SATA II SAS backplane 7 screen cleaning 17 troubleshooting 72 SDRAM see Memory security locking
102. tly to a grounded AC outlet that is supplying power If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely and plugged into the correct port or jack If i have recently installed hardware or software make sure that you have installed it following the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see e The program s online Help e The program s documentation e Your operating system s documentation e The software or hardware manufacturer s Web site See Troubleshooting on page 63 Have your client ID serial number usually located on the back of your server case and order number available along with a detailed description of your issue including the exact text of any error messages and the steps you have taken Make sure that your server is nearby at the time of your call The technician may have you follow appropriate troubleshooting steps Consider using Gateway s online technical support Gateway s Web site has FAQs tips and other technical help You can also use the Web site to e mail Customer Care For more information visit Gateway s Customer Care Web site at support gateway com Telephone support Gateway offers a wide range of customer service technical support and in
103. tronic stores Getting Help If you have questions about performing any of these procedures contact Gateway Customer Care For more information see Getting Help on page 9 Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your server and unplug the power cords and modem cable before opening the server case The components inside your server are extremely sensitive to static electricity also known as electrostatic discharge ESD N Caution ESD can permanently damage electrostatic discharge sensitive components in the server Prevent ESD damage by following ESD guidelines every time you open the server case Before working with server components follow these guidelines e Turn off the server then unplug the power cords and all other cables YA Important If you are replacing a hot swappable system fan you do not need to turn off the server or unplug the power cord s and other cables e Press the power button to drain any residual power from the server e Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of the server You can also touch a bare metal surface on the back of the server with your finger 24 www gateway com Avoid static causing surfaces such as carpeted floors plastic and packing foam Avoid working on the server when your work area is extremely humid
104. uced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Trademarks used herein are trademarks or registered trademarks of Gateway Inc in the United States and other countries All other brands and product names are trademarks or registered trademarks of their respective companies D Legal Information APPENDIX D Legal Information Important safety information 96 Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system Your Gatew
105. ypes of checkpoints that may occur during ACPI sleep or wake events Checkpoint Description AC First ASL checkpoint Indicates that the system is running in ACPI mode AA System is running in APIC mode 01 02 03 04 05 Entering sleep state S1 S2 S3 54 or S5 10 20 30 40 50 Waking from sleep state S1 S2 53 54 or S5 BIOS The settings in the BIOS Setup utility are not retained e Replace the CMOS battery For instructions see Replacing the CMOS battery on page 48 Optical drive Your server does not recognize an optical drive e Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the IDE controllers are enabled For more information see Using the BIOS Setup Utility on page 51 e Reinstall the device driver For instructions see Using Your Server Companion DVD 70 www gateway com e Make sure that the drive is configured correctly by following the instructions in the drive s documentation e Turn off your server then remove the drive and push it in again to make sure the drive is seated correctly For instructions see Removing and installing an optical drive on page 28 Your optical drive tray does not open e Press a straightened paper clip wire into the optical drive s manual eject hole The drive tray opens e Ifthis problem happens frequently while the server is turned on the drive may be defective Expansion

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