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Gateway E-9525R Network Card User Manual

1. cece cece cence eee eens 27 Booting the Server Companion DVD cece eee e eee eee 28 Contents Chapter 4 Installing Components cccccccccccccccccceccsccescese sea Preparing to install components cece cece cence eee e een enenes 30 Selecting a place to work 21 cece cece cece cence ene neenennes 30 Gathering the tools you need eee cece cece eet e ene eneeeeas 30 G ttiig Help xpanvagaxadavagncageaxReen vee Rena keer gan Gard wR Rees 30 Preventing static electricity discharge cece e eee ee eee eee eee 30 Opening the Server case cece cece cence nen ene nent eee eenenees 31 Closing the Server Case isicciscceeseeksddae bind EEEa EENE sane Nead donee eon 32 Installing and removing drives ccc cece cece nee eee nee neeeenes 33 Removing and installing an optical drive cece eee eee ee 33 Removing and installing a tape drive cee cece cence eee ees 35 Removing and installing a hard drive cece cece eee eens 37 Removing and installing a diskette drive 0 cece cece e eens 38 Filling empty drive bays s iasiaersdde reads snewaWwiesiabhavenndehwoneds 39 Installing memory 25 ccs00ccseeiiacesiecrscecedscnrieceneeedoersewceses 40 Non redundant mode ssssssssssususrererererrrrrrrerserrrrrrss 41 Mirroring MOdE ssirerriorrererinne ien nen Ea E eE e 42 Sparing M 02s corr dirs ees ee era a EAE ONERE EES 42 Installing and removing
2. 2 Unlock the bezel if necessary and remove it by pulling it from the chassis 3 Follow the instructions in Opening the server case on page 31 4 Remove the large fan cage by following the instructions in Replacing system fans on page 46 5 Disconnect the 44 pin optical drive cable from the optical drive interface board 6 Loosen the thumbscrew 1 holding the media cage in the chassis then push the assembly 2 out the front of the chassis M Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server 33 CHAPTER 4 Installing Components www gateway com 7 Lift the locking tab 3 on the back of the optical drive tray then push the optical drive 4 and tray out of the bay 9 Unscrew the two screws 5 holding the optical drive interface board on the back of the optical drive then remove the interface board 10 Using the two screws you just removed attach the optical drive interface board to the back of the new optical drive 34 www gateway com 11 12 13 14 15 16 17 18 19 Installing and removing drives Align the optical drive with the two clips on the left side of the optical drive tray then press the optical drive into place in the tray Insert the optical drive tray into the bay in the media cage until it clicks into place Insert the media cage into the assembly bay in the chassis S
3. 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 31 3 Remove the PCI riser assembly by following the instructions in Installing and removing PCI expansion cards on page 44 56 www gateway com Installing and removing an optional mezzanine board 4 Align the holes on one side of the board with the plastic standoffs 1 and align the other side with the mezzanine board slot 2 5 Push down onthe board 3 to seat it in the mezzanine board slot and onto the plastic standoffs until the retaining tabs snap into place 6 Replace the PCI riser card assembly by following the instructions in Installing and removing PCI expansion cards on page 44 7 Follow the instructions in Closing the server case on page 32 To remove an optional mezzanine board 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 31 3 Remove the PCI riser assembly by following the instructions in Installing and removing PCI expansion cards on page 44 4 Push aside the plastic retaining tabs 1 and pull
4. 15 CHAPTER 2 Setting Up Your Server www gateway com 8 Align the mounting screw holes in the server handles with the front mounting nuts then secure the front in place with two mounting screws one on each side Installing the bezel To install the bezel 1 With the server pulled out from the cabinet align the holes in the handle with the small holes in the mounting brackets on the front side of the server Mounting bracket Mounting bracket 2 Attach the handles to the sides of the server with two mounting screws on each side 16 www gateway com Mounting your server into a cabinet Back view Front view Handle Mounting screw Mounting bracket Mounting bracket Mounting screw 3 Remove the bezel lock keys from the inside of the bezel then insert the left side of the bezel into the left handle and swing the right side of the bezel in until it snaps into place 4 When the bezel is in place lock the bezel by inserting the key into the lock in the lower right corner of the bezel and turning it clockwise until it stops 5 Put the key in a safe place 17 CHAPTER 2 Setting Up Your Server www gateway com Removing the server from a cabinet Toremove the server from a cabinet Warnin Seres are required to Ow efon 1 Remove the thumbscrews through the handles that hold the server in the of the server You must support the server cabinet while removing the front screws and while s
5. DIM code checkpoints on page 88 for more information 2C Initialize different devices Detects and initializes the video adapter installed in the system that has optional ROMs 2E Initialize all the output devices 31 Allocate memory for ADM module and uncompress it Give control to ADM module for initialization Initialize language and font modules for ADM Activate ADM module 33 Initialize the silent boot module Set the window for displaying text information 37 Displaying sign on message CPU information setup key message and any OEM specific information 38 Initialize different devices through DIM See DIM code checkpoints on page 88 for more information 39 Initialize DMAC 1 and DMAC 2 3A Initialize RTC date time 3B Test for total memory installed in the system Also press DEL or ESC keys to limit memory test Display total memory in the system 3C Mid POST initialization of chipset registers 40 Detect different devices parallel ports serial ports and coprocessor in CPU and so on successfully installed in the system and update the BDA EBDA and so on 50 Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed 52 Updates CMOS memory size from memory found in memory test Allocates memory for Extended BIOS Data Area from base memory 60 Initialize NUM LOCK status and programs the KBD typematic rate 75 Initialize Int 13 and prepare for IPL det
6. DIMM3 Socket J20 DIMM4 socket J21 DIMM5 socket J22 DIMM6 socket J23 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 Processor 1 CPU1 socket Processor 2 CPU2 socket Processor power connector J28 SMIL connector J33 Main power connector J5 Internal USB port for USB floppy J27 Control panel USB connector J38 Power supply IC connector J46 Mini SAS connector 1 J1 Control panel IDE connector J7 Mini SAS connector 2 J2 Chassis intrusion connector J17 PCI E mezzanine board connector J11 PCI X mezzanine board connector J36 Floppy connector J26 CHAPTER 1 Checking Out Your Gateway Server www gateway com Hot swap backplanes SAS SATA backplane Front View Back View 1 SAS SATA hard drive connector 0 5 SAS SATA hard drive connector 4 SAS SATA hard drive connector 1 SAS SATA hard drive connector 5 BR U N 6 SAS SATA hard drive connector 2 7 Backplane SAS connector 8 SAS SATA hard drive connector 3 Hard drive power connector 1 www gateway com Hot swap backplanes LED information See the following table for a description of this server s LEDs and the information they provide ID Aid in server Control panel Yellow On Server identification identification and back of front enabled system board Blue back System Fault Visible fault Control panel Red Off System normal warning Blinking Non critical system fault On Critical system fault system ne
7. BIOS Settings APPENDIX B BIOS Settings www gateway com If you ever need to restore your BIOS settings such as after a system board change a record of the settings will make the process much easier You can print this appendix then record your custom BIOS settings on the printout Only settings which can be changed are listed For a complete list of viewable BIOS settings run the BIOS Setup utility To view all BIOS settings 1 Restart your server 2 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Select menus and submenus to display setting information A Caution Setting the wrong values in the Advanced Menu may cause the server to malfunction Main System Overview AMIBIOS CORE Build date System ID Version Processor Type Speed Count System Memory Size System Time HH MM SS System Date DAY MM DD YYYY Advanced CPU Configuration Manufacturer Brand String Frequency FSB Speed CPU1 CPUID Cache L1 Cache L2 Cache L3 CPU2 CPUID Cache L1 Cache L2 Cache L3 Max CPUID Value Limit Enabled Disabled Virtualization Technology Enabled VT Disabled Execute Disable Bit Enabled Disabled 102 BIOS menu BIOS submenu Memory Configuration Setting Hardware Prefetcher Adjacent Cache Line Prefetch Virtualization Technology VT Hyper Threading Technology Intel Soeed Step Tech Memory Performance Mode Total Mem
8. Closing the server case To close the server case 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Place the top cover 1 on the server then slide it forward until it clicks into place A Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server 4 Reconnect the power cord s and all other cables 32 www gateway com Installing and removing drives Installing and removing drives Your server s basic configuration includes one optical drive and as many as six SAS SATA hot swap hard drives An optional tape backup drive and an optional diskette drive can also be added As you prepare to install drives remember m Before you install a drive see the drive s documentation for information on configuring the drive setting drive jumpers and attaching cables m You may need to configure the drives you install using the BIOS Setup utility Press F2 at startup to open the BIOS Setup utility Removing and installing an optical drive To remove and install an optical drive one A caution 1 Follow the instructions in Preventing static electricity discharge on ATs ASN ARAM page 30 Make sure that you turn off the server then unplug the power make sure hat power ued rand cord s and all other cables connected to the server the power cord is unplugged
9. NMI Control Server Board Part Number Server Board Serial Number NIC 1 MAC Address NIC 2 MAC Address System Part Number System Serial Number Chassis Part Number Chassis Serial Number BIOS Version BMC Device ID BMC Firmware Revision BMC Device Revision PIA Revision SDR Revision HSC FW Revision HSBP Remote Access Serial Port Number Base address and IRQ Serial Port Mode Disabled Enabled Disabled Enabled Varies Varies Varies Varies Varies Varies Varies Varies BIOS ID string excluding build time date Varies Varies Varies Varies Varies Firmware revision of the Hotswap controller N A if not present Disabled Enabled COM1 115200 8 n 1 57600 8 n 1 19200 8 n 1 09600 8 n 1 BIOS menu Exit BIOS submenu IPMI Configuration lOat Restore on AC Power Loss Wake on RING function Setting Flow Control Redirection After BIOS POST Terminal Type VT UTF8 Combo Key Support Status of BMC BMC Firmware Revision View BMC Event Log Clear BMC System Event Log BMC PEF Status Toggle PEF Save Changes and Exit F10 Discard Changes and Exit Discard Changes Load Optimal Defaults Load Custom Defaults Save Custom Defaults Value None Hardware Software Disabled Boot Loader Always ANSI VT100 VT UTF8 Disabled Enabled Provides data on event log Disabled Enabled No Yes Disabled Enabled Power Off Power On L
10. i Gateway E 9525R Server o Gateway Contents Chapter 1 Checking Out Your Gateway Server cece ccccccccccccccceel Front ciavenad eats bbeierccad ee doawedasueaneiiiedabas a a a aai 2 Control panel 2444 20540eeeadagedatewdavexned EEEN E ANNEE EAN EEE 2 Back spirnersipineiiepenripiake erway ieia i a a E a PEGA 4 ACEON o seee TEE EE E E EE EEEE EA E EEOAE E EA EE 5 SYSTEM DONC 2cunceacomeciear g ertt Esn N EEEE TEE EEEE EEEE EE aa 6 CONNECTOTS 1u2iciruedeapesindinnddin take EE ES E E EA E ee 6 Hot swap backplanes sccvcae seeds ehansiasyat esse Genvalsavaesaeieeneseenes 8 SAS SATA backplane gt sii 4xis saviieativderasseeeenrdeinhavioirbeaeacs 8 LEDiinformation osere nerriet colewe dad EAA ER 9 Getting Help cocscupeoseeese ionieni i A E a E E 10 Server Companion DVD asesssssssssusesessesessesesrsesrerrsrere 10 Gateway Web site i 2ccice eeeddet cease ep seewpeeaeee neasaw sdeedaeaes 10 Telephone SQN POM gcse kine iis cas lk ede eee eae eee 10 Chapter 2 Setting Up Your Server ccc ccc c ccc cccccecccccccccecceces 11 Setting up the hardware ccc cece cece cece cence eee en eeeenenes 12 Protecting from power source problems cc eee cece eee eneeees 12 Mounting your server into a cabinet cece cece cence eee eee ees 13 Installing the bezel cisde ec iesincieiiaseieutuniesadedaaeeseisiwdase 16 Removing the server from a cabinet cece eee ee ee eee eens 18 Starting VOUrSEVE
11. on page 46 Install the processor s and heatsink s by following the instructions in Replacing or adding a processor on page 49 Reinstall the PCI riser assembly by following the instructions in Installing and removing PCI expansion cards on page 44 Follow the instructions in Closing the server case on page 32 Turn on your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility If your server does not start after installing the new system board contact Gateway Customer Care For more information see Getting Help on page 10 63 CHAPTER 4 Installing Components www gateway com 64 CHAPTER 5 Using the BIOS Setup Utility e Opening the BIOS Setup utility e Updating the BIOS e Resetting the BIOS 65 CHAPTER 5 Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server These settings include basic hardware configuration resource settings and password security These settings are stored and saved even when the power is off A Caution The options in the BIOS Setup utility have been set at the factory for optimal To open the BIOS Setup utility performance Changes to these settings will affect the performance of your server Before
12. 13 14 15 16 17 www gateway com Lift the locking tab 3 on the back of the tape drive tray then push the tape drive 4 and tape drive bracket out of the tray Unscrew the four mounting screws 5 holding the tape drive in the tape drive bracket then lift the tape drive out of the bracket Put the new tape drive into the drive bracket and secure with the four screws you removed previously if you are installing a new tape drive the screws and bracket are included with the tape drive installation kit Push the new tape drive and drive bracket into the tape drive tray then push down the locking tab Insert the media cage into the assembly bay in the chassis Secure the assembly by tightening the thumbscrew you previously loosened Connect the data and power cables to the back of the tape drive Reinstall the large fan cage by following the instructions in Replacing system fans on page 46 Follow the instructions in Closing the server case on page 32 Reinstall the bezel if required by snapping it into place on the front of the chassis Reconnect all power cords and peripheral device cables then turn on the server www gateway com Installing and removing drives Removing and installing a hard drive Important Use this procedure to add or replace a hard drive in a hot swap bay Your server Gateway tests Abs reales supports as many as six 1 inch high 3 5 inch hot swap SATA and SATA II har
13. Server Specifications ssssessessssssssssosossoseeeeeee 93 System specifications cagereunckGecdaee diene eae cadeetaeek cies aneecerears 94 System board specifications cece cece eee eee ee eee een enenees 94 Environmental specifications ccc cece cee c ence tenn n een eenees 95 Electronic specifications 1 0 0 0 ccc cece cece cent een e nee n een een ennees 96 Memory Map Airs cate tawead ekans cxae rend etd andep enna E R 96 Interrupts cxsa we nda ycs eran asna mine E E a EE EEEE EE 96 Connector PDINOUTS serrera ibrani aE a EEE EE REAA AAEE 97 Additional specifications cc cece ccc cece cee eee een ee en eneees 100 Appendix B BIOS Settings oscccvecsavdescecevscsscoveseveewecvasevenasese 101 Appendix C Safety Regulatory and Legal Information 113 AS asc E E es wow Bice seer ns ra ee oe eee ee A raerenee e Contents www gateway com CHAPTER 1 Checking Out Your Gateway Server e Front e Back e Interior e System board e Hot swap backplanes e Getting Help CHAPTER 1 Checking Out Your Gateway Server www gateway com Front Hard drives Hard drive tray LEDs Control panel Optical drive Control panel 1 Power button 7 SMIL module plug 2 Power LED 8 VGA connector 3 Reset button 9 Dual USB ports www gateway com Front 4 NMI button 10 ID button 5 System fault LED 11 ID LED 6 NIC status LED CHAPTER 1 Checking Out Your Gateway Server www gat
14. This product contains chemicals including lead known to the State of California to cause cancer and or birth defects or reproductive harm Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process This product may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful substances into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is availabl
15. function 0 Disables all device nodes PCI devices and PnP ISA cards It also assigns PCI bus numbers Static Device Initialization function 1 Initializes all static devices that include manual configured onboard peripherals memory and I O decode windows in PCI PCI bridges and noncompliant PCI devices Static resources are also reserved Boot Output Device Initialization function 2 Searches for and initializes any PnP PCI or AGP video devices 38 Initialize different buses and perform the following functions Boot Input Device INitialization function 3 Searches for and configures PCI input devices and detects if system has standard keyboard controller IPL Device Initialization function 4 Searches for and configures all PnP and PCI boot devices General Device Initialization function 5 Configures all onboard peripherals that are set to an automatic configuration and configures all remaining PnP and PCI devices ACPI runtime checkpoints ACPI checkpoints are displayed when an ACPI capable operating system either enters or leaves a sleep state The following table describes the types of checkpoints that may occur during ACPI sleep or wake events AC First ASL checkpoint Indicates that the system is running in ACPI mode AA System is running in APIC mode 01 02 03 04 05 Entering sleep state S1 S2 S3 S4 or S5 10 20 30 40 50 Waking from sleep state S1 S2 S3 S4 or S5
16. 2 37 installing 33 37 optical 2 RAID 2 37 removing 33 replacing 33 SAS SATA 2 tape 23 troubleshooting 89 DVD Server Companion 26 electronic specifications 96 electrostatic discharge ESD 30 empty drive bays filling 39 environmental specifications 95 error messages 74 eSupport 100 Exit menu BIOS Setup utility 66 expansion card see card F fan module connector 6 location 6 filling empty drive bays 39 finding specifications 94 100 119 Index G Gateway Customer Care 72 Learning Libraries 73 Web address 10 Web site 10 Gateway System Manager 24 H hard drive indicator 2 installing 37 LED indicator 2 removing 37 troubleshooting 89 heat sink installing 49 help telephone support 72 tutoring 73 hot swap backplane 8 54 backplane SAS SATA 8 hard drives 2 37 power supply 52 hot swap drives installing 37 location 2 IDE connectors 6 drive configuration 33 indicators 2 18 information LED 9 81 installing add in card 44 backplane 54 battery 58 bezel 16 card 44 drives 33 expansion cards 44 hard drive 37 heat sink 49 hot swap drive 37 memory 40 mezzanine board 56 PCl expansion card 44 PCI riser assembly 44 power supply 52 processor 49 RPS power distribution module 53 SAS SATA backplane 54 SAS SATA 120 drive 37 system board 61 system fans 46 Internet connection troubleshooting 90 interrupts 96 intrusion switch connector location 6 IRQ assign
17. A Initialize data variables that are based on CMOS setup questions Initialize both the 8259 compatible PICs in the system Initialize the interrupt controller in hardware generally PIC and interrupt vector table Do R W test to CH 2 count reg Initialize CH 0 as system timer Install the POSTINT1Ch handler Enable IRQ O in PIC for system timer interrupt Trap INT1Ch vector to POSTINT1ChHandlerBlock Initialize the CPU The BAT test is being done on KBC The keyboard controller command byte is being programmed after Auto detection of KB MS using AMI KB 5 Early CPU Init Start Disable Cache Init Local APIC Set up boot strap processor information Set up boot strap processor for POST Enumerate and set up application processors Re enable cache for boot strap processor Early CPU Init Exit Initialize the 8042 compatible keyboard controller Detect the presence of PS 2 mouse Detect the presence of keyboard in KBC port Testing and initialization of different input devices Also update the Kernel Variables Trap the INTO9h vector so that the POST INTO9h handler gets control for IRQ1 Uncompress all available language BIOS logo and Silent logo modules 83 CHAPTER 6 Troubleshooting www gateway com 13 Early POST initialization of chipset registers 24 Uncompress and initialize any platform specific BIOS modules 30 Initialize System Management Interrupt 2A Initialize different devices through DIM See
18. PCI expansion cards cec eee ence nse 44 Removing and installing the PCI riser assembly a riser or PCI card 44 Replacing system fans cc ccc cece cece cence een e eee e ene neneee teens 46 Replacing or adding a processor cece cece ene cence en eeneeeenes 49 Replacing a power supply module cece cece eee e eee ence ees 52 Replacing the RPS power distribution module c cece eee 53 Replacing the hot swap backplane ccc eee cece eee eee eeeenes 54 Installing and removing the ROMB battery pack for the mezzanine RAID card 56 Installing and removing an optional mezzanine board 56 Replacing the CMOS battery cece cece cece eee eee e ence eee eeenes 58 Replacing the control panel adapter card cece cece e eee eens 59 Replacing the control panel bridge card cece cece eee renn 60 Replacing the system board cece cece cece eee e tence eee eneeenes 61 Chapter 5 Using the BIOS Setup Utility ccc cece cece were e cence ee OD Opening the BIOS Setup utility 0 cece cece cece e eee nen e ees 66 Updating the BIOS ci00varsvncweatends baxnor canny sande aoneiwevioevengar 66 Recovering the BlOS 0 ssrciccuectin don cateesbeesden tedvecbaeseueerds 67 Resetting the BIOS cseceecsissccvweweysgiwcacietabtcearseaietabscatesauee 68 Resetting BIOS passwords ccc cece eee e teen e een ee een enne
19. Server Specifications www gateway com Electronic specifications Memory map 0 to O7FFFFh 640 KB DOS region base system memory OA0000h to OBFFFFh 128 KB Video or SMM memory 0C0000h and ODFFFFh 128 KB Expansion card BIOS and buffer area OE0000h to OFFFFFh 128 KB System BIOS OE0000h to OEFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space Interrupts Important The following table reflects a typical configuration but you can change these Ifyou disable an IDE controller to freethe interrupts Use this information to determine how to program each interrupt interrupt for that controller you must physically unplug the IDE cable from the system board Simply disabling the drive by configuring the BIOS option does not make the interrupt available IRQO 8254 timer IRQ1 Keyboard controller IRQ2 Cascade for IRQ9 IRQ3 Free IRQ4 Serial port IRQ5 Hot plug SCSI controller IRQ6 Diskette controller IRQ7 Free IRQ8 Real time clock IRQ9 Generic Option for SCI IRQ10 VGA IRQ11 USB IRQ12 Mouse controller IRQ13 Numeric data processor IRQ14 Primary IDE controller IRQ15 Secondary IDE controller 96 www gateway com Electronic specifications Connector pinouts Main power connector J5 1 3 3 V 2 3 3 V 3 Ground 4 5 V 5 Ground 6 5 V 7 Ground 8 Power good 9 Stand by 5 V 10 12 V 11 12 V 12 3 3 V 13 3 3 V 14 12 V 15 Ground 16 DC_ON soft on off 17 Ground 18 Ground 19
20. case on page 32 Resetting BIOS passwords To reset BIOS passwords you must either reset and clear all BIOS settings or use the Clear Password jumper To reset all BIOS settings follow the instructions in Resetting the BIOS on page 68 To clear the BIOS password s 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server A caution 2 Follow the instructions in Opening the server case on page 31 Moving the jumper while the power is on can damage your server Always turn off 3 Remove the jumper across pins 1 2 of header J3 A then place the jumper the server and unplug the power cords 3 and all other cables before changing the across pins 2 3 jumper DOF Yy EN Ag i r ai i l i l Disable E3 o Enable EJ 4 Follow the instructions in Closing the server case on page 32 5 Reconnect the power cords and turn on the server The BIOS password s is cleared 6 Turn off the server then disconnect the power cords and all other cables connected to the server 7 Follow the instructions in Opening the server case on page 31 8 Place the jumper back onto pins 1 2 9 Follow the instructions in Closing the server case on page 32 70 CHAPTER 6 Troubleshooting Telephone support e Tutoring and tr
21. changing any settings write them 1 Restart your server then press F2 when the Gateway logo screen appears down in case you need to restore them during startup The BIOS Setup utility opens later You can record the settings on a printout of this guide s appendix for BIOS When you select menu items the Item Specific Help box on the right side Settings on page 101 of the screen displays specific information about the selection The command bar across the bottom of the screen shows the keys you press to access help navigate through the menus and perform other tasks 2 Select one of these menus Updating the BIOS Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for PCI peripheral devices memory and the chipset Boot gives you access to information and settings for startup features and startup sequences Security gives you access to settings related to system access passwords For more information see Server security on page 24 Server gives you access to settings for system management console redirection event log configuration and fault resilient boot settings Exit gives you access to options for closing the BIOS Setup utility If you need a new version of the BIOS you can download the BIOS update from Gateway then install the new version from a diskette To update the BIOS 1 Pri
22. into a USB port Reconnect the power cords and turn on the server The BIOS recovery is initiated While the BIOS is being recovered the monitor displays a blue screen and the server will beep continually The process is complete when the server stops beeping Remove the bootable USB disk on key Turn off the server then disconnect the power cords and all other cables connected to the server Resetting the BIOS 10 11 12 13 You Follow the instructions in Opening the server case on page 31 Place the jumper back onto pins 1 2 Follow the instructions in Closing the server case on page 32 Plug in the AC power cords and turn on the server then verify that the recovery was successful can use two methods to clear all BIOS Setup settings and return them to the factory defaults m Press the power and reset buttons on the front of the server m Move the Clear CMOS jumper on the system board www gateway com Resetting the BIOS To reset the BIOS using the power and reset buttons 1 Print the appendix for BIOS Settings on page 101 in this guide 2 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Record any custom BIOS settings on your printout 4 Press the reset button and hold it down for four seconds or more then press the power button while continuing to hold down the reset button 5 Release both buttons at the same
23. or driver you want to install then click Install Follow any on screen instructions To access the files manually open the Drivers folder on the Server Companion DVD then open the appropriate subfolder To extract drivers and programs to diskettes at Insert the Server Companion DVD into your server s DVD drive The Gateway Application and Driver Recovery window opens OR If the window does not open automatically run the file Runmenu exe on the DVD 2 Click Extract Drivers 3 Click your server model and server operation system at the right of the window then click Search A list of programs and drivers that you can create diskettes for appears in the Drivers and Application Recovery list 4 Click the program or driver you want to extract then click Extract Follow any on screen instructions To access the files manually open the Drivers folder on the Server Companion DVD then open the appropriate subfolder Updating the BIOS and firmware To update the BIOS and firmware 1 Download the BIOS update file and firmware from support gateway com and copy onto a USB Disk on key device 2 Turn off and boot the system from the SCDVD then open the command line 27 CHAPTER 3 Maintaining Your Server ww gateway com 3 At the command line change directories to the USB Disk on key device 4 Run the update utility batchfile on the USB Disk on key device Booting the Server Companion DVD By booting t
24. processor into the socket making sure that the gold The processor only fits the socket when triangle on the corner is situated as shown in the following illustration oriented as indicated Do not force the processor into the socket to avoid bending the pins or damaging the processor If the processor does not fit completely check its orientation and check for bent pins 9 When the processor is oriented correctly and in place press it firmly into the socket rotate the load plate into place and push down the load lever until it clicks into place 50 www gateway com Replacing or adding a processor A caution 10 Place the heatsink 2 on the installed processor making sure that the The heatsink has Thermal Interface i j j S AE oh Gon locking tab on the socket goes through the hole in the heatsink it Use caution when you unpack the heat sink so you do not damage the TIM If you are reusing the original heatsink make sure that the TIM on the bottom of the heatsink is not damaged If the TIM is damaged you should remove the old TIM then apply new TIM to the bottom of the heatsink 11 Push down the heat sink retaining levers 3 and lock them under the retaining hooks on the heat sink socket AA Ep 12 Follow the instructions in Closing the server case on page 32 51 CHAPTER 4 Installing Components www gateway com Replacing a power supply module A Caution The power supplies in this server
25. swappable Before installing or removing any part of the assembly make sure that power is turned off and the power cord s is unplugged A Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card 44 To remove and reinstall the PCI riser assembly 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 31 3 Ifyou are replacing a card disconnect any cables that are attached to the old card 4 Push the release clips 1 in the direction shown in the illustration then lift the assembly 2 out of the chassis 5 Place the PCI riser assembly on a stable static free surface then open the card lock 3 and remove the card 4 www gateway com 6 N 10 11 12 Installing and removing PCI expansion cards If you are not replacing the card install a slot cover 5 on the back of the riser card assembly If you are replacing the riser card continue with the next step OR If you are replacing the PCI card go to Step 10 Press the locking tab 6 holding the riser card in the riser card assembly then push the riser card in the direction shown 7 to unlock and remove it from the standoffs Insert the ne
26. the hard disk S M A R T Capable and Status BAD AS M A R T capable hard disk sends this message when it detects an imminent failure This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk System configuration messages DMA 2 Error Error initializing secondary DMA controller This is a fatal error often indication a problem with system hardware DMA Controller Error POST error while trying to initialize the DMA controller This is a fatal error often indication a problem with system hardware Checking NVRAM Update Failed BIOS could not write to the NVRAM block This message appears when the FLASH part is write protected or if there is no FLASH part System uses a PROM or EPROM Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU This message only applies to INTEL CPUs The message is most likely to appear when a brand new CPU is installed in a system board with an outdated BIOS In this case the BIOS must be updated to include the Microcode Update for the new CPU NVRAM Checksum Bad NVRAM Cleared There was an error in while validating the NVRAM data This causes POST to clear the NVRAM data Resource Conflict More than one system device is trying to use the same non shareable resources Memory or I O NVRAM Ignored The NVRAM data used to store Plug n Play PnP data was
27. the mezzanine board 2 out of the mezzanine board slot 5 Replace the PCI riser card assembly by following the instructions in Installing and removing PCI expansion cards on page 44 6 Follow the instructions in Closing the server case on page 32 57 CHAPTER 4 Installing Components www gateway com Replacing the CMOS battery D Warning If the server clock does not keep time or the settings in the BIOS Setup utility ____ Danger of explosion if batteryis are not saved when you turn off the server replace the CMOS battery with an incorrectly replaced Replace only with the same or equivalent type equivalent battery recommended by the manufacturer Dispose of or recycle used batteries by N taking them to a hazardous waste To replace the battery facility Follow all local regulations for S j 7 correct battery disposal 1 Print the appendix for BIOS Settings on page 101 in this guide 2 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Record the BIOS settings on your printout then close the utility 4 Turn off your server then follow the instructions in Preventing static electricity discharge on page 30 5 Follow the instructions in Opening the server case on page 31 6 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way cy ba Orr 5
28. 1 Gbps LED 2 Green On Link at 100 Mbps LED 2 Green Off Link at 10 Mbps Off Power is off Blinking Power saving state S1 S3 or S4 On Power is on Green On Power supply good and receiving power Orange On Power supply critical event causing shutdown Orange Blinking Close to protection threshold or over within 15 seconds Off Power supply not receiving power www gateway com Diagnostic LEDs Troubleshooting The BIOS sends a 1 byte hex code to port 80 prior to each POST task These codes are displayed on eight orange LEDs located on the system board and available at the back of the server chassis They can provide troubleshooting information in the event of a system hang during POST POST code checkpoints The following table shows the checkpoints LED codes and task description of events that may occur during the POST portion of the BIOS 03 04 05 06 08 co C1 C2 C5 C6 C7 OA 0B 0c OE Disable NMI Parity video for EGA and DMA controllers Initialize BIOS POST Runtime data area Also initialize BIOS modules on POST entry and GPNV area Initialized CMOS as mentioned in the Kernel Variable wCMOSFlags Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is OK Verify CMOS checksum manually by reading storage area If the CMOS checksum is bad update CMOS with power on default values and clear passwords Initialize status register
29. 2 MB 512 MB 512 MB 1 GB 1 GB 1 GB 1 GB 2 GB gt 2 GB gt 2 GB 2 GB 4 GB 4 GB 4 GB 4 GB 8 GB 512MB 512MB 512MB 512MB 512MB 512MB 512 MB 2 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 4 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 8 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 16 GB For the sparing mode follow the online spare FBDIMM configuration requirements in addition to general configuration requirements below m When only DIMM1 and DIMM3 are being used they must be fully populated with dual rank FBDIMMs a If DIMM1 and DIMM3 and DIMM2 and DIMM4 are being used they must be fully populated m If installed DIMM1 and DIMM3 and DIMM2 and DIMM4 must contain FBDIMMs with identical part numbers m Ifinstalled DIMM5 and DIMM7 and DIMM6 and DIMM8 must also contain FBDIMMs with identical part numbers In the online spare mode FBDIMMs must be populated as specified in the following table 4 X X 8 xX x xX x Use only DIMM1 and DIMM3 with dual rank FBDIMMs 1 4 5 To install or replace memory Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 31 Pull the plastic tabs 1 away from the sides of the memory module slot If you are replacing a memory module lift the old module 2 out of t
30. BIOS The settings in the BIOS Setup utility are not retained m Replace the CMOS battery For instructions see Replacing the CMOS battery on page 58 88 Optical drive Your server does not recognize an optical drive m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the IDE controllers are enabled For more information see Using the BIOS Setup Utility on page 65 m Reinstall the device driver For instructions see Using Your Server Companion DVD m Make sure that the drive is configured correctly by following the instructions in the drive s documentation m Turn off your server then remove the drive and push it in again to make sure the drive is seated correctly For instructions see Removing and installing an optical drive on page 33 Your optical drive tray does not open m Press a straightened paper clip wire into the optical drive s manual eject hole The drive tray opens m If this problem happens frequently while the server is turned on the drive may be defective Expansion cards Your server does not recognize an expansion card m Restart your server m Make sure that you have installed the necessary software or driver For instructions see the card s documentation m Reseat the expansion card and riser card For instructions see Installing and removing PCI expansion cards on page 44 a f another slot of the
31. Ground 20 Key 21 5 V 22 5 V 23 5 V 24 Ground 97 APPENDIX A Server Specifications www gateway com Processor power connector J28 1 Ground 2 Ground 3 Ground 4 Ground 5 12 V 6 12 V 7 12 V 8 12 V VGA connector 1 Red analog color signal R 2 Green analog color signal G 3 Blue analog color signal B 4 No connection 5 GND 6 GND 7 5V 8 GND 9 5 V 10 GND 11 No connection 12 SDA 13 HSYNC horizontal sync 14 VSYNC vertical sync 15 SCL 98 www gateway com Serial port connector Electronic specifications 1 DCD RXDATA TXDATA DTR GND DSR RTS CTS O oo N DBD HOH A W N RI Data Carrier Detect1 Receive Data Transmit Data Data Terminal Ready Ground Data Set Ready Request To Send Clear To Send Ring Indicate Keyboard and Mouse connectors 1 2 3 4 5 6 External USB connectors Keyboard or mouse data NC GND 5 V Keyboard or mouse clock NC 1 5 V 2 USBN Data 3 USBN Data 4 GND 99 APPENDIX A Server Specifications www gateway com 12C SMBus connector Pin SignalName 1 IC SCL 2 I C SDA 3 C Alert 4 Ground 5 3 3 V Additional specifications For more information about your server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server 100 APPENDIX B
32. IBIOS Setup CMOS Battery Low CMOS Battery is low This message usually indicates that the CMOS battery needs to be replaced It could also appear when the user intentionally discharges the CMOS battery CMOS Settings Wrong CMOS settings are invalid This error can be resolved by using AMIBIOS Setup CMOS Checksum Bad CMOS contents failed the Checksum check Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction This error can typically be resolved by using AMIBIOS Setup Miscellaneous messages Keyboard Error Keyboard is not present or the hardware is not responding when the keyboard controller is initialized Keyboard Interface Error Keyboard Controller failure This may indicate a problem with system hardware System Halted The system has been halted A reset or power cycle is required to reboot the machine This message appears after a fatal error has been detected Troubleshooting First steps Warning To avoid bodily injury do not attempt to troubleshoot your server problem if The power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician Battery replacement warning To avoid bodily injury do not attempt to troubleshoot your server problem if The power cords or plugs are dama
33. Is clean avoid dusty areas m Is alow static environment avoid carpeted areas Has a stable surface on which to set your server Has enough room to place all of your server parts Is near a grounded outlet so you can test your server after installation Is near a telephone in case you need help from Gateway Customer Care The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need va Tips amp Tricks Blue latches thumbscrews or connectors indicate tool less components Green latches and connectors indicate Some tools and supplies that you may need to work on your server are hot swappable components A notebook to take notes A Phillips screwdriver A small flat blade screwdriver Small containers to store various types of screws A grounding wrist strap available at most electronic stores Getting Help If you have questions about performing any of these procedures contact Gateway Customer Care For more information see Getting Help on page 10 Preventing static electricity discharge D Warning The components inside your server are extremely sensitive to static electricity To avoid exposure to dangerous electrical also known as electrostatic discharge ESD voltages and moving parts turn off your server and unplug the power cords and modem cable before opening the server case A Caution Before working with server components follow t
34. On board Pilot SMC 2 25 MB display memory Up to 1280 x 1024 8 bpp or 1024 x 768 16 bpp Intel ESB2 controller Dual onboard 10 100 1000 network interface IEEE 850 3u auto negotiation support Full duplex support 2 SFF 8087 connectors to support as many as 6 SATA devices ACPI 2 0b compliance Supports SO S1 a S5 Environmental specifications The following specifications identify maximum environmental conditions At no time should the server run under conditions which violate these specifications Variable Temperature Humidity Acoustic noise Shock Vibration Electrostatic discharge ESD System cooling requirement in BTU Hr Requirements Nonoperating 40 to 158 F 40 to 70 C Operating 50 to 95 F 10 to 35 C with a maximum rate of change not to exceed 10 per hour Nonoperating 10 to 95 Operating 20 to 80 Sound Pressure 58 dBA Rackmount in an idle state at typical office ambient temperature 73 4 F Sound Power 6 8 BA in an idle state at typical office ambient temperature 73 4 3 6 F Operating 5 0 g 11 mSec 1 2 sine Unpackaged 25 g velocity change 136 inches sec 2 40 Ibs to gt 80 Ibs Packaged Non palletized free fall in height 24 inches 40 Ibs to gt 80 Ibs Unpackaged 5 Hz to 500 Hz 2 20 g RMS random 15 kV air discharge 8 kV direct contact 2380 BTU hour Based on one 700W power supply 95 APPENDIX A
35. a Attempt to read from floppy Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM Disable ATAPI hardware Jump back to checkpoint E9 Read error occurred on media Jump back to checkpoint EB Determine information about root directory of recovery media Search for pre defined recovery file name in root directory Recovery file not found Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file Start reading the recovery file cluster by cluster Disable L1 cache Check the validity of the recovery file configuration to the current configuration of the flash part Make flash write enabled through chipset and OEM specific method Detect correct flash part Verify that the found flash part size equals the recovery file size The recovery file size does not equal the found flash part size Erase the flash part Program the flash part The flash has been updated successfully Make flash write disabled Disable ATAPI hardware Restore CPUID value back into register Give control to F000 ROM at FO00 FFFOh 87 CHAPTER 6 Troubleshooting www gateway com DIM code checkpoints The Device Initialization Manager DIM gets control at various times during BIOS POST to initialize different system buses The following table describes the main checkpoints where the DIM module is accessed 2A Initialize different buses and perform the following functions Reset Detect and Disable
36. aining e Safety guidelines Error messages e Troubleshooting 71 CHAPTER 6 Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your server follow these recommendations before contacting Gateway Customer Care Make sure that your server is connected correctly to a grounded AC outlet that is supplying power If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely and plugged into the correct port or jack If you have recently installed hardware or software make sure that you have installed it following the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see m The program s online Help m The program s documentation m Your operating system s documentation m The software or hardware manufacturer s Web site m See Troubleshooting on page 79 m Have your client ID serial number usually located on the back of your 72 server case and order number available along with a detailed description of your issue including the exact text of any error messages and the steps you have taken Make sure that your server is nearby at the time of your call The technician may have you follow appropriate troubleshooting steps Con
37. ally displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Secondary Master Drive ATAPI Incompatible The IDE ATAPI device configured as Secondary Master failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Secondary Slave Drive ATAPI Incompatible The IDE ATAPI device configured as Secondary Slave failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST S M A R T Capable but Command Failed The BIOS tried to send a S M A R T message to a hard disk but the command transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Command Failed The BIOS tried to send a S M A R T message to a hard disk but the command transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Status BAD Backup and Replace AS M A R T capable hard disk sends this message when it detects an imminent failure This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace
38. an view the documents with the Acrobat Reader version 4 0 and above To view documents 1 Insert the Server Companion DVD into the DVD drive on a computer running the Windows operating system The Gateway Application and Driver Recovery window opens OR If the window does not open run the file Runmenu exe on the DVD 2 Click Documentation The server document list opens 3 Click the title of the document you want to view The document opens 4 To access files manually open the Docs Manuals folder on the Server Companion DVD To install Acrobat Reader 7 m Click the link for Acrobat on the Documentation page OR Run Docs Reader app21279 Setup exefrom the Server Companion DVD 26 Installing drivers and programs You can install drivers and programs directly onto the server by using the Server Companion DVD You can also extract drivers onto diskette from the DVD at any Windows workstation Tj Important The Server Companion DVD s Gateway To install drivers and programs at the server Application and Driver Recovery utility works only in Windows operating systems Insert the Server Companion DVD into your server s DVD drive The Gateway Application and Driver Recovery window opens OR If the window does not open automatically run the file Runmenu exe on the DVD A list of programs and drivers that you can install appears in the Drivers and Application Recovery list 2 Click the program
39. and cable for bent or damaged pins m Connect your monitor to another computer or connect a monitor that you know works to your server The coloris not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that m The monitor is not positioned too close to another monitor electric fan or fluorescent light m You demagnetize the screen using the monitor s degauss feature For more information on degauss see the monitor s documentation A horizontal line or wire is visible across the CRT monitor screen The monitor may use thin damper wires located approximately 1 3 of the way from the upper and lower screen edges to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function You press the power button but the server does not turn on m If the power button LED is green the server is turned on but you may not be seeing an image on the monitor For monitor troubleshooting see Monitor on page 91 m If your server is plugged into a surge protector or UPS make sure that the surge protector or UPS is connected securely to an electrical outlet turned on and working
40. apping it into place on the front of the server Empty drive carriers for unused drive bays are included with your server 39 CHAPTER 4 Installing Components www gateway com Installing memory A Caution Your server supports eight 667 MHz fully buffered DIMMs FB DIMMs to Use only a iibcane ir provide up to 32 GB Supported DIMM sizes include 512 MB 1 GB 2 GB and 4GB DIMMs must be low profile or ultra low profile and cannot exceed 1 2 in height The BIOS configures the memory controller to run in non redundant mirroring and sparing modes Memory slots 40 www gateway com Non redundant mode 1 512 MB 1 GB 2 GB 4 GB 2 512 MB 1 GB 2 GB 4 GB 4 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 8 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB Installing memory 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB 1 GB 2 GB 4 GB 8 GB 2 GB 4 GB 8 GB 16 GB 2 GB 4 GB 8 GB 16 GB 4 GB 8 GB 16 GB 32 GB 41 CHAPTER 4 Installing Components Mirroring mode www gateway com 4 512 MB 1 GB 2 GB 4 GB 8 512 MB 1 GB 2 GB 4 GB Sparing mode 42 51
41. areful not to bump or drop your server m When transporting your server we recommend that you put it in the original packaging materials m Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded speakers m Avoid subjecting your server to extreme temperatures Do not expose your server to heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you m Keep all liquids away from your server When spilled onto server components almost any liquid can result in extremely expensive repairs that are not covered under your warranty m Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can cause the server to overheat Cleaning your server Keeping your server clean and the vents free from dust helps keep your server performing at its best Your server cleaning kit could include a A soft lint free cloth m Glass cleaner m An aerosol can of air with a narrow straw like extension m Isopropyl alcohol m Cotton swabs m A tape drive cleaning cartridge if a tape drive is installed m A CD drive cleaning kit Cleaning tips D Warning m Always turn off your server and other peripheral devices before cleaning When you shut down your server the any components power turns off but some electrical current se frons throu
42. ast State Disabled Enabled 109 APPENDIX B BIOS Settings www gateway com The following second level submenus are accessed from the submenu indicated in the first column IDE i Configuration Primary IDE Master All IDE drives 110 Below is shown information and options appropriate to drive type Device Vendor Size LBA Mode Block Mode PIO Mode Async DMA Ultra DMA S M A R T Type LBA Large Mode Block Multi Sector Transfer Mode PIO Mode DMA Mode S M A R T 32Bit Data Transfer Device information Device vendor Device size Device LBA mode Device block mode Device PIO mode Device Async DMA mode Device Ultra DMA mode Device S M A R T support Not Installed Auto CD DVD ARMD Disabled Auto Disabled Auto Auto 0 1 2 3 4 Auto SWDMA 0 2 MWDMA 0 2 UWDMA 0 6 Auto Disabled Enabled Disabled Enabled www gateway com USB Mass Storage Device Configuration Device 1 Only displayed if a device is detected Includes a DevicelD string returned by the USB device Device n Only displayed if a device is detected Includes a DevicelD string returned by the USB device 111 APPENDIX B BIOS Settings www gateway com 112 APPENDIX C Safety Regulatory and Legal Information 113 APPENDIX C Safety Regulatory and Legal Information www gateway com Important safety information D Warning Always follow these instru
43. be defective The master boot record is corrupted m In a Windows network operating system repair the master boot record using FDISK To repair the master boot record m Ata DOS command prompt type fdisk mbr then press ENTER Internet See also Modem You cannot connect to the Internet m Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help m Make sure that you do not have a problem with your modem Keyboard Liquid has been spilled into the keyboard m If you spilled liquid in the keyboard turn off your server and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it This type of damage is not covered by your server s warranty Memory Memory errors were detected during server start up m Open your server and make sure that the memory modules are installed correctly For instructions see Installing memory on page 40 A memory module may be defective If possible try another memory module and see if the error repeats 90 Monitor Power Your server is running but there is no picture m Adjust the brightness and contrast controls to the center position m Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit m Check the port
44. ber of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment Ifthis happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers m Remain on the line and briefly explain to the dispatcher the reason for the call m Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time i
45. ble Before installing or removing the drive make sure that power is turned off and the power cord is unplugged 38 u F amp F WwW N To remove and install a diskette drive Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Unlock the bezel if necessary and remove it by pulling it from the chassis Follow the instructions in Opening the server case on page 31 Disconnect the USB cable from the diskette drive Lift the blue locking tab on the back of the diskette drive tray then push the drive tray out the front of the media cage Blue locking tab Filling empty drive bays 6 Remove the diskette drive from the drive tray then insert the new diskette drive into the drive tray until it snaps into place 7 Push the drive tray with the new diskette drive into the opening in the media cage until it clicks into place 8 Connect the USB cable to the back of the diskette drive 9 Follow the instructions in Closing the server case on page 32 10 Reinstall the bezel if required by snapping it into place on the front of the chassis 11 Reconnect all power cords and peripheral device cables then turn on the server Empty drive bays in the server must be filled by empty drive trays With the bezel removed install the appropriate carrier then replace the bezel by sn
46. ches 8 75 x 43 0 x 69 55 cm Minimum 40 Ibs 18 14 Kg no bezel power supplies hard drives optical drive diskette drive fans cables and so on Maximum 60 Ibs 27 22 Kg 0 5 Kg Three dual rotor multi speed system fans Two single rotor multi speed system fans PS 2 keyboard or mouse 2 USB 4 standard 2 front and 2 back Serial VGA 2 standard 1 front and 1 back LAN 2 RJ 45 PMI RJ 45 for BMC One slimline drive bay for an optical drive USB Floppy diskette drive optional Tape drive optional Six SATA or SAS hot swap hard drive bays Supports three full length full height and two low profile PCI expansion cards One 700 W hot swap power supply module standard Additional 700 W hot swap redundant power supply module optional Supports Windows Server 2003 and Windows Small Business Server 2003 FCC Class A UL cUL System board specifications 94 Processor Chipset Memory Supports as many as two Intel Xeon 5100 series processors Intel Blackford MCH Northbridge Intel ESB2E Southbridge Eight 240 pin vertical DIMM slots support from 512 MB to 32 GB of fully buffered FB DIMM DDR2 667 compliant 72 bit single rank or dual rank SDRAM modules PCI device slot VGA LAN SATA ACPI Riser 1 supports one full length full height 64 bit PCI X 100 MHz card and two PCI Express cards Riser 2 supports two PCI Express cards
47. contain no user serviceable parts Only a qualified computer technician should service the power supplies Your server comes with 3 wire AC power cords fitted with the correct plug style for your region If this plug does not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cords 52 Your server uses as many as two 700 W hot swappable power supply modules If your server has both power supply modules installed the modules act as redundant hot swappable power supplies If one of the two power supplies fails the other power supply supports the server while you replace the failed power supply You do not need to turn off the server or disconnect peripheral devices to replace a failed redundant power supply If your server is only equipped with a single power supply the server must be turned off and the AC power cord removed before replacing it To replace a power supply module 1 If your server is equipped with more than one power supply module determine which power supply module has failed the LED on the power supply will be orange 2 If your server has only one power supply module installed make sure that you turn off the server then unplug the power cord before continuing OR If your server has two power supply modules installed you do not need to turn off the power
48. correct size is available install the card in a different slot Hard drive The hard drive cannot be accessed or you receive a General failure reading drive C error message m If a diskette is in the diskette drive eject it and restart your server by pressing the reset button m Restart your server by pressing the reset button m Turn off your server then remove all hard drives and push them in again to make sure the drives are seated correctly For instructions see Removing and installing a hard drive on page 37 m If your server has been subjected to static electricity or physical shock you may need to reinstall the operating system You receive a Non system disk or disk error error message m Eject the diskette from the diskette drive then press ENTER m Make sure that your hard drive has an active partition For more information see The master boot record is corrupted on page 90 89 CHAPTER 6 Troubleshooting You are having problems with a SATA drive m For normal SATA drives not SATA RAID check the BIOS setup utility to see if the BIOS has recognized the drive m Make sure that the power cable and SATA cables are attached securely to the drive cage m f the drive is not detected try a different SATA port m Try swapping SATA cables between drives to determine if the cable is defective m Try listening to the drive to determine if the drive is spinning up If not the drive may
49. correctly One way to check this is to plug the server directly into a wall outlet bypassing the surge protector or UPS m Make sure that the electrical outlet is working by plugging a working device such as a lamp into the outlet then turning it on to test the outlet m Open your server and make sure that the power supply module cage cable is connected correctly to the system board When you turn on the server it makes several short beeps m The short beeps indicate the server has encountered some type of error See Beep codes on page 80 91 CHAPTER 6 Troubleshooting Processor Your server does not recognize a new processor m Make sure that the processor is fully seated in its socket The processor should be recognized automatically if it is installed correctly m If you have upgraded your server from one processor to two you may need to reconfigure your operating system so it recognizes the additional processor For instructions see your operating system s documentation 92 APPENDIX A Server Specifications e System specifications e System board specifications e Environmental specifications e Electronic specifications e Additional specifications 93 APPENDIX A Server Specifications System specifications Case size HxWxL Weight Fans Ports Drives standard Hard drive bays Card sizes Power supply Operating systems Certifications www gateway com 3 44 x 16 93 x 27 38 in
50. ctions to help guard against personal injury and damage to your Gateway system D Warning This unit has two power supplies To remove power from all internal circuitry you must disconnect both power cords D Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities 114 Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product itis important that the safety instructions marked on the product and in the documentation are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use m Do not use this product near water or a heat source such as a radiator Setup the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label m fyour computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for vent
51. d P Espedallyinahotswapor drives or six inch high 3 5 inch hot swap SAS hard drives You can purchase mission critical environment additional additional drives through your Gateway Sales or Customer Care representative or replacement drives must conform to Gateway standards To remove and install a hot swap hard drive A Caution 1 Unlock the bezel if necessary and remove it by pulling it from the chassis Before you remove a failed drive use the O a OWA anuti 2 Put your finger in the drive release lever and pull out The drive release installed on the server to stop all activity on the failed drive Instructions for using lever opens the software are provided by the software manufacturer Failure to do so may destroy the data on the drive 4 If you are replacing a hard drive remove the four screws that secure the old hard drive to the drive tray then remove the drive from the tray 5 Using the four screws you removed install the new hard drive into the drive tray CHAPTER 4 Installing Components www gateway com 6 Make sure that the tray s release lever is open then slide the new drive fully into the empty hot swap drive bay 7 Push the lever back into place then turn the lock clockwise to secure the hard drive in the bay 8 Reinstall the bezel if required by snapping it into place on the front of the chassis Removing and installing a diskette drive A Caution The diskette drive is not hot swappa
52. d documentation for your server and its components For instructions see Using Your Server Companion DVD Gateway Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support gateway com for m Technical documentation and product guides m Technical tips and support m Updated hardware drivers m Order status m Frequently asked questions FAQs Telephone support You can access a wide range of services through your telephone including customer service technical support and information services For more information see Telephone support on page 72 10 CHAPTER 2 Setting Up Your Server e Setting up the hardware e Protecting from power source problems e Mounting your server into a cabinet e Starting your server e Setting up the operating system e Initial hardware settings 11 CHAPTER 2 Setting Up Your Server Setting up the hardware A Caution Your server comes with 3 wire AC power cords fitted with the correct plug style for your region If this plug does not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cords A Important Keep the server boxes and packing material in case you need to ship the server To make sure that your working environment is safe m Use a cl
53. d press ENTER u F amp F W N Save your changes and close the BIOS Setup utility To remove a BIOS security password 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens www gateway com 2 3 ray Tips amp Tricks 4 Passwords can also be cleared using jumpers on the system board For instructions see Resetting BIOS passwords on page 70 Identifying your server Select the Security menu then select the password to remove Enter the current password then press ENTER For the new password leave the password field blank then press ENTER The password is removed Identifying your server While you are working on a cabinet that contains several slim servers it can be difficult to keep track of which server or servers you are currently working on The System ID indicator is a yellow front and blue back LED that you can turn on to help you locate the correct server For the System ID indicator to turn on the server does not need to be turned on but it does need to be plugged in 1 To turn on the System ID indicator Press the ID button on the control panel of the server The yellow front and blue back ID LED indicators turn on For the location of these LEDs see LED information on page 9 To turn off the indicator press the System ID button Updating the baseboard management controller firmware The baseboard management cont
54. dule toward the back of the chassis A A Important 1 Both system fan cages are replaced in a similar manner 46 To replace a system fan Follow the instructions in Preventing static electricity discharge on page 30 Follow the instructions in Opening the server case on page 31 Determine which fan group needs to be replaced by noting which fans are not operating Pull up the locking handle 4 on the system fan then lift the fan group 5 from the fan cage in the chassis Insert the replacement fan group into the fan cage and press down the locking handle to secure the fan group in place Follow the instructions in Closing the server case on page 32 To replace the system fans and the fan cage Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 31 www gateway com Replacing system fans 3 Remove the fan duct by lifting it out of the chassis 4 Lift the release tab 1 similar on both fan cages then push the fan cage in the direction of the arrow 2 to unlock it from the chassis 5 Lift the fan cage 3 and unplug the connectors from it then remove the cage from the chassis V4 Important 6 Install system fans as necessary in the new system fan cage Make sure t
55. e i i 0 im B k he rt A f E k CE IEIR i i e r gt WM 7 Push the battery retention clip away from the battery until the battery lifts up then remove the old battery You can use a screwdriver to help lift the battery 8 Make sure that the positive side of the new battery is facing the correct direction then press the new battery into the socket until it snaps into place 9 Follow the instructions in Closing the server case on page 32 10 Turn on your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 11 Restore any BIOS settings that you wrote down in Step 3 12 Save all your settings and close the BIOS Setup utility 58 www gateway com Replacing the control panel adapter card Replacing the control panel adapter card A Caution Your server must be operated with a control panel in place 1 11 12 13 To replace the control panel adapter card Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 31 Remove the fan duct and system fans by following the instructions in Replacing system fans on page 46 Remove the media cage by following the instructions in Removing and installing an opt
56. e in your area Ifyou need further assistance in recycling reusing or trading in your end of life product you may contact usat ME the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice other environmentally friendly actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With your help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly 117 APPENDIX C Safety Regulatory and Legal Information www gateway com Notices 118 Copyright 2006 Gateway Inc All Rights Reserved 7565 Irvine Center Drive Irvine CA 92618 2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made per
57. e side of the server then engage the slots with the studs and slide the rails forward until they stop Front server rail Stud installed Stud Locking screw installed ps 2 Align the locking screw holes in the rails with the threaded screw holes in the server then install one locking screw through the each front server rail 13 CHAPTER 2 Setting Up Your Server www gateway com 3 Align the slots in the back server rails with the studs on the side of the server then engage the slots with the studs and slide the rail forward until it stops Back server rail Locking screw installed Stud installed Stud 4 Align the locking screw holes in the rails with the threaded screw holes in the server then install one locking screw through the each back server rail 5 Attach one mounting nut to each of the two front cabinet posts where you plan to install the server Front cabinet post Mounting nut 14 6 Attach one mounting nut to each of the two back cabinet posts where you plan to install the server Hinged back rail Back cabinet post Mounting nut mounting bracket warning You must support the server while 7 Hold the server in place in the cabinet and swing the hinged back rail Liao or removing tie ale gack mounting brackets into alignment with the mounting nuts then secure supported damage tothe server crinjuly the back in place with two mounting screws one on each side may result Mounting screw
58. ean dry flat stable surface for your server Allow at least 6 inches at the back of the server for cabling and air circulation m Use the instructions on your server s setup poster to set up your hardware m Use a grounded three prong surge protector A surge protector helps protect against AC power fluctuations For additional protection from power outages we recommend that you use an uninterruptible power supply UPS m Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you m Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both diskettes and hard drives Even a telephone placed too close to the server may cause interference Protecting from power source problems A Caution High voltages can enter your server through the power cord and the modem and network connections Protect your server by using a surge protector If you have a modem use a surge protector that has the appropriate type of modem jack During an electrical storm unplug the surge protector and the modem and network cables 12 Surge protectors line conditioners and uninterruptible power
59. ection 78 Initialize IPL devices controlled by BIOS and option ROMs 7A Initialize remaining option ROMs 7C Generate and write contents of ESCD in NVRam 84 Log errors encountered during POST 85 Display error to the user and gets the user response to error 87 Execute BIOS setup if needed requested 84 www gateway com Troubleshooting 8C Late POST initialization of chipset registers 8D Build ACPI tables if ACPI is supported 8E Program the peripheral parameters Enable disable NMI as selected 90 Late POST initialization of system management interrupt AO Check boot password if installed Al Clean up work needed before booting to operating system A2 Take care of runtime image preparation for different BIOS modules Fill the free area in FOOOh segment with OFFh Initializes the Microsoft IRQ Routing Table Prepares the runtime language module Disables the system configuration display if needed A4 Initialize runtime language module A7 Display the system configuration screen if enabled Initialize the CPUs before boot including the programming of the MTRRs A8 Prepare CPU for operating system boot including final MTRR values A9 Wait for user input at config display if needed AA Uninstall POST INT1Ch vector and INTO9h vector De initializes the ADM module AB Prepare BBS in Int 19 boot AC End of POST initialization of chipset registers B1 Save system context for ACPI 00 Pass control to OS Loader typica
60. ectly onto the screen Cleaning the tape drive If you use a tape drive to back up your files regular maintenance will lengthen the life of the drive To maintain the drive s reliability m Clean the drive monthly with the cleaning cartridge included with the drive m Remove the tape from the drive whenever the drive is not in use Preparing for system recovery If your system files are corrupted you may not be able to start the server from the hard drive Startup diskettes are diskettes that let you start the server and attempt to fix the problem See your operating system s documentation or online help for instructions on creating startup diskettes Some operating systems also let you create an emergency repair diskette to back up critical operating system files See your operating system s documentation or online help for instructions on creating and using an emergency repair diskette Recording the BIOS configuration To help keep track of your custom changes to BIOS settings and to prepare for system recovery you should record your BIOS configuration after you have your server set up and working To record your BIOS configuration 1 Print the appendix for BIOS Settings on page 101 2 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Record the BIOS settings on your printout 23 CHAPTER 3 Maintaining Your Server System administrati
61. ecure the assembly by tightening the thumbscrew you previously loosened Attach the 44 pin optical drive cable to the back of the optical drive interface board Reinstall the large fan cage by following the instructions in Replacing system fans on page 46 Follow the instructions in Closing the server case on page 32 Reinstall the bezel if required by snapping it into place on the front of the chassis Reconnect all power cords and peripheral device cables then turn on the server Removing and installing a tape drive A Caution The tape drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord s is unplugged 1 To remove and install a tape drive Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Unlock the bezel if necessary and remove it by pulling it from the chassis Follow the instructions in Opening the server case on page 31 Remove the large fan cage by following the instructions in Replacing system fans on page 46 Disconnect the data and power cables from the tape drive Loosen the thumbscrew 1 holding the media cage in the chassis then push the assembly 2 out the front of the chassis 35 CHAPTER 4 Installing Components 36 7 8 10 11 12
62. eds to be shut down and serviced Hard drive Indicate drive On each hard Blue or red Blue On Hard drive tray LEDs status and drive tray present activity Blue Blinking Hard drive activity Red On Hard drive fault Red Blinking Hard drive rebuilding Off No hard drive access NIC status Identify NIC Control panel Blue front Blue On Link LEDs states and back I O Blue Blink Activity panel RJ 45 Off No link connectors LED 1 Green On NIC Green linked ca LED 1 Green Blinking NIC 1 Gbps activity LED 1 Off No link LED 2 Orange On Link speed 1 Gbps LED 2 Green On Link at 100 Mbps LED 2 Green Off Link at 10 Mbps CHAPTER 1 Checking Out Your Gateway Server www gateway com Power LED Identify the Control panel Blue Off Power is off power state of Blinking Power saving the system state S1 S3 or S4 On Power is on AC power Identify power Power supply Green or Green On Power supply LED supply fault module Orange good and receiving power Orange On Power supply critical event causing shutdown Orange Blinking Close to protection threshold or over within 15 seconds Off Power supply not receiving power Getting Help In addition to your operating system s documentation you can use the following information resources to help you use your server Server Companion DVD Use the Server Companion DVD to access file utilities Windows Server 2003 drivers an
63. en no bootable device can be detected Storage Device messages Primary Master Hard Disk Error The IDE ATAPI device configured as Primary Master could not be correctly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Primary Slave Hard Disk Error The IDE ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Secondary Master Hard Disk Error The IDE ATAPI device configured as Secondary Master could not be correctly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Secondary Slave Hard Disk Error The IDE ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Primary Master Drive ATAPI Incompatible The IDE ATAPI device configured as Primary Master failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 15 CHAPTER 6 Troubleshooting 76 Primary Slave Drive ATAPI Incompatible The IDE ATAPI device configured as Primary Slave failed an ATAPI compatibility test This message is typic
64. ent or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 www gateway com Laser safety statement Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location California Proposition 65 Warning D Warning
65. ent still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged m Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged m The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway www gateway com Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates us
66. er cables before changing the jumper If you encounter a problem while you are updating the BIOS such as a power outage the BIOS update may not be successful If the system continues to try to boot from the new corrupted BIOS you can manually recover the old BIOS so you can try another update To recover the old BIOS 1 Insert a diskette CD or DVD or a bootable USB disk on key containing the AMIBOOT ROM file 2 Turn on or restart the server Press and hold CTRL HOME during power up until the recovery process begins the server beeps The process is complete when you see a message on the screen 3 Remove the diskette the CD or DVD or the bootable USB disk on key 4 Restart the server The old BIOS is recovered To manually recover the BIOS 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 31 67 CHAPTER 5 Using the BIOS Setup Utility www gateway com 3 Remove the jumper across pins 1 2 of header J3 E then place the jumper across pins 2 3 in 123 Mi Disable E3 9 j 123 eer Enable 0 E3 i i i a Follow the instructions in Closing the server case on page 32 Insert a bootable USB disk on key containing a valid BIOS image
67. erver into a cabinet Uninterruptible power supplies Use an uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server You cannot run your server for an extended period of time while using only the UPS To buy a UPS visit accessories gateway com Mounting your server into a cabinet A Caution Before attaching cabinet accessories make sure that the server is turned off and all power cords are unplugged A Caution The cabinet must provide sufficient airflow to the front of the server to maintain correct cooling A Important The example shown is an E 9425R server but the setup instructions are the same for this server The fixed rail cabinet mounting hardware included with your server should be used with standard 4 post cabinets that have front and back vertical posts If your cabinet is a different type obtain mounting hardware from the cabinet manufacturer The fixed rail rackmount kit contents m Front server rails 2 m Back server rails 2 m Fastener pack 1 m Locking screws 4 Mounting nuts 4 m Mounting screws 4 If you ordered the optional tooless rail kit for your server refer to the instructions included in the kit To mount your server in a cabinet 1 Align the slots in the front server rails with the studs on th
68. es and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense A Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product Telecommunications per FCC part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the num
69. es 70 Chapter 6 Troubleshooting 6466540004600 cnweweenaeann nines agevenaceoenawewed I Teleph ne SUPPOrT 4xi 0sa0d 00s sed enned cen eeeawne he vedo EEEE TEEVEN 72 Before calling Gateway Customer Care cece cece cee eee eee r 72 Tel ph n SUDDOIE s 52ye nd eae iite iese eke aus aed ad tees ANS 73 Tutoring and training sc cnwerv eves canenaesweusmnensne ke cuenaeaatesdenys 73 www gateway com Contents Safety guidelines 1952 feeee ca ieee heetee dy Ree ect ae eetebays 74 Error Messages 25 pce ciwetedcad ese i enn ck caeee eee dy deans E seas 74 Troubleshooting 2icSctuerrigintar p ene ee e it ERER 79 First Steps euna nei E it E EE N 79 Battery replacement cece cece cece cece teen eee tence encase 79 Beep COGES lt 3 indiaeasdaveaedee E EEEE EE EREN TEA 80 LED iNfOrmati N s snrrrericeseserenan Erena EEDE S RET EEEE a 81 Diagnostic LEDS sscriresessiissi eve cuie etl E NEEE EE anes cease 83 BIOS e re a tere E E E E E aa 88 Optical driv s s ccanducdoevaersabaveneavidasdeerrereradatnbentaauend 89 Expansion Cars secroerrsrerrenet ttit nerio EEEIEE EESE NE EE 89 Harddrive 2sss2ccnse cance eid eutieeebeeS aui i i e 89 Intemet cessere enra a a G GS 90 Keyboard ccvcraeacunesiayetasedtvayarystaeasetataeseenpassvenaeeenys 90 MEMOTY seniri e tus chau E E E E E S 90 MONITO ced acostursee pace tn aon wee y EEEE EE E E EE E 91 POW T socrodoriokir ipet aani EEEE ENE Tess DEERE 91 PROCESSOR 1p ea E E E E E GE 92 Appendix A
70. estart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Correct any discrepancies Remove the top panel by following the instructions in Opening the server case on page 31 then make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins If you have the correct test equipment make sure that the new battery has power Although unlikely your new battery may be defective 79 CHAPTER 6 Troubleshooting www gateway com Beep codes Whenever a recoverable error occurs during the power on self test POST the BIOS displays an error message that describes the problem The BIOS also sounds a beep code one long tone followed by two short tones during POST if the video configuration fails a faulty video controller or if an expansion card is not functioning correctly One short beep indicates the BIOS will boot the operating system No error found A PCI expansion card for example a RAID controller can also issue audible errors by itself usually consisting of one long tone followed by a series of short tones For more information on the beep codes issued check the documentation for that device The following table shows POST error beep codes Prior to system video initialization BIOS uses these codes to inform you of error conditions 1 Memory refresh timer err
71. eway com Back Dual NIC connectors PS 2 Keyboard port VGA port Serial port Dual USB ports Server management SAS JBOD connector A AC power port PS 2 Mouse port ID LED optional ower supply connector www gateway com Interior Interior 16 15 Feature System board Fan duct System fans Tape drive optional Slimline DVD CD RW combo drive or DVD RW drive Diskette drive optional SMIL module optional Hard drive bays 10 12 13 14 13 Feature Control panel adapter card SAS SATA backplane System fans System fans RPS power distribution module Riser card assembly ROMB battery pack for mezzanine RAID card Power supply CHAPTER 1 Checking Out Your Gateway Server www gateway com System board Connectors Q 0O00 8000 ia pos a y gt Bith loa 431 orig J39 J15 J6 159 se Ja amp amp 9 Kon J4 Ai i 536 J1 B i J3 326 88698 86866066 8664 Se 1 Rear dual USB Port J35 20 DIMM7 socket J24 2 Serial port J31 21 DIMM8 socket J25 3 ID LED CR16 22 Fan power fan tach connector J99 www gateway com System board non mn A 17 18 19 VGA port J39 PS 2 mouse port J15 PS 2 keyboard port J6 Server management port J59 Dual NIC connector RJ 45 J14 PCI E expansion slot J4 PCI X PCI E expansion slot J9 Battery B1 System configuration jumper J3 Front panel VGA connector J13 DIMM1 socket J18 DIMM2 socket J19
72. g 9 The ROM checksum value does not match Same as for 4 beeps the value encoded in the BIOS 10 The shutdown register for CMOS RAM Same as for 4 beeps failed 11 The cache memory test failed Same as for 4 beeps LED information See the following table for a description of this server s LEDs and the information they provide ID Aid in server Control panel Yellow On Server identification identification and back of front enabled system board Blue back System Fault Visible fault Control panel Red Off System normal warning Blinking Non critical system fault On Critical system fault system needs to be shut down and serviced Hard drive Indicate drive On each hard Blue or red Blue On Hard drive tray LEDs status and drive tray present activity Blue Blinking Hard drive activity Red On Hard drive fault Red Blinking Hard drive rebuilding Off No hard drive access 81 CHAPTER 6 Troubleshooting www gateway com NIC status Identify NIC LEDs states Power LED Identify the power state of the system AC power Identify power LED supply fault 82 Control panel and back I O panel RJ 45 connectors Green Orange back Control panel Blue Power supply Green or module Orange Blue front Blue On Link Blue Blink Activity Off No link o O LED 1 Green On NIC linked LED 1 Green Blinking NIC 1 Gbps activity LED 1 Off No link LED 2 Orange On Link speed
73. g your sener f m Use a damp lint free cloth to clean your server and other parts of your avola possible injury trom eiectrica shock unplug the power cord and all server system Do not use abrasive or solvent cleaners because they can other cables connected to the server damage the finish on components m Keep the cooling vents free of dust With your server turned off and unplugged brush the dust away from the vents with a damp cloth but be careful not to drip any water into the vents Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys 22 If you spill liquid on the keyboard turn off your server and turn the keyboard upside down to let the liquid drain Let the keyboard dry completely before trying to use it again If the keyboard does not work after it dries you may need to replace it Keyboard damage resulting from spilled liquids is not covered by your warranty Cleaning the screen A caution If your computer screen is a flat panel display use only a damp soft cloth to The computer screen is made of specialy clean it Never spray water directly onto the screen coated glass and can be scratched or damaged by abrasive or ammonia based glass cleaners OR If your computer screen is not a flat panel display use a soft cloth dampened with glass cleaner to clean the screen Never spray cleaner dir
74. ged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contacta qualified computer technician Try these steps first before going to the following sections Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power If you use a surge protector or a UPS make sure that it is turned on and is rated to handle the power required by your server If you added or removed server components before the problem started review the installation procedures you performed and make sure that you followed each instruction You may need to remove the device uninstall the device s software then reinstall the device If an error message appears on the screen write down the exact message before calling Gateway Customer Care For instructions see Telephone support on page 72 Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Check your configuration settings When diagnosing problems press the non maskable interrupt NMI button to put the server into a halt state For the location of the button see Control panel on page 2 If an error occurs in a program see its documentation or online help If you have problems after installing a new CMOS battery try each of the following items closing the case and restarting the server after each try R
75. hat the arrows on top of the fans indicating airflow point to the back 7 Connect the cables you removed to the new system fan cage then align ane the cage with the standoffs in the chassis 47 CHAPTER 4 Installing Components www gateway com 8 Place the new system fan cage and fans onto the locking tabs standoffs in the chassis 3 then push it in the direction of the arrow to lock it into place 4 9 Replace the fan duct into the chassis 10 Follow the instructions in Closing the server case on page 32 48 www gateway com Replacing or adding a processor Replacing or adding a processor D Warning Processors and heat sinks may be hot if the computer has been running Before replacing a processor or heat sink allow them to cool for several minutes A Caution A heatsink must be installed on the processor Installing a processor without a heatsink could damage the processor A Important You must have a processor in the Processor 1 socket or your server will not start If you are upgrading your server from one processor to two you may need to reconfigure your operating system so it can recognize the additional processor For instructions see your operating system s documentation M Important If you install two processors onto the system board the processors must be the same speed revision core voltage and bus speed Caution The heat sink has Thermal Interface Material TIM on
76. he slot Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically Follow the instructions in Closing the server case on page 32 6 Turn on the server and open the BIOS setup utility Verify the System Memory listed in the Main menu When you exit the BIOS setup utility make sure that the operating system completely loads If you receive an error see Memory on page 90 43 CHAPTER 4 Installing Components www gateway com Installing and removing PCI expansion cards A Caution Always operate your server with the PCI riser assembly in place The PCI riser assembly is important for correct airflow within the server Operating the server without the PCI riser assembly in place could result in overheating and possible data loss or equipment damage The system board provides one 280 pin PCI X 100MHz PCI E x8 expansion slot and one PCI E expansion slot One PCI X 100MHz PCI E x8 expansion slot can support one PCI X 100MHz and two PCI E x8 slots with x4 speed using the riser card and one PCI E expansion slot can support two PCI E x8 slots with x4 speed using the riser card The riser card comes with the system package Removing and installing the PCI riser assembly a riser or PCI card A Caution The PCI riser assembly and individual PCI expansion cards are not hot
77. he Server Companion DVD you can re install the Operating System repair applications and drivers or exit to the command prompt M Important Although the Server Companion DVD is To boot to this DVD bootable it does not include network operating system files and is not intended 1 With your server turned on insert the Server Companion DVD into the DVD to restore your operating system drive 2 Restart your server A message appears asking you to select an option 3 Press any key to boot from the DVD The Gateway Options Main Menu appears 4 Follow any on screen instructions You can use the options in this menu to reformat your hard drive create mass storage driver disks or reload Windows and selected applications 28 CHAPTER 4 Installing Components e Preparing to install components e Preventing static electricity discharge e Opening the server case e Closing the server case e Installing and removing drives Installing memory e Installing and removing PCI expansion cards e Replacing system fans e Replacing or adding a processor e Replacing a power supply module e Replacing the RPS power distribution module e Replacing the hot swap backplane e Replacing the CMOS battery e Replacing the control panel adapter card e Replacing the system board 29 CHAPTER 4 Installing Components www gateway com Preparing to install components Selecting a place to work Work on your server in an area that m
78. hese guidelines ESD can permanently damage electrostatic discharge sensitive m Turn off the server then unplug the power cords and all other cables components in the server Prevent ESD damage by following ESD guidelines m Press the power button to drain any residual power from the server every time you open the server case i m Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of the server You can also touch a bare metal surface on the back of the server with your finger 30 www gateway com Opening the server case m Avoid static causing surfaces such as carpeted floors plastic and packing foam m Avoid working on the server when your work area is extremely humid m Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection l warning m Always hold expansion cards by their edges or their metal mounting _To prevent risk of electric shock do not brackets Avoid touching the edge connectors and components on the insert any object into the vent holes of the i power supply cards Never slide expansion cards or components over any surface Opening the server case A Caution Because the components inside your server are extremely sensitive to static For correct cooling and air flow always electricity make sure that you fo
79. his digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipm
80. ical drive on page 33 Loosen the thumbscrew 1 on the control panel adapter card then pull the adapter card 2 toward the back of the assembly to disengage the locking tabs Remove the control panel adapter card and store it in a static free bag Holding the new control panel by the edges align it with the locking tabs in the assembly then place it on the tabs and slide it toward the front of the assembly Tighten the thumbscrew to secure the control panel adapter card in the assembly Insert the media cage into the assembly bay in the chassis Secure the assembly by tightening the thumbscrew you previously loosened Connect the data and power cables to the back of the drives Reinstall the fan duct and system fans by following the instructions in Replacing system fans on page 46 Follow the instructions in Closing the server case on page 32 59 CHAPTER 4 Installing Components Replacing the control panel bridge card 60 1 10 11 12 13 14 To replace the control panel bridge card Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 31 Remove the fan duct and system fans by following the instructions in Replacing system fans on page 46 Remove the media cage by f
81. ilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings m Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet Ifyou use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating Ifyour system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it m Do not spill anything on the system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical curr
82. iodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Trademarks used herein are trademarks or registered trademarks of Gateway Inc in the United States and other countries All other brands and product names are trademarks or registered trademarks of their respective companies Index Numerics 5 25 inch drive location 2 A accessories safety precautions 114 ACPI runtime checkpoints 88 add in card see card administrator password 24 Advanced menu BIOS Setup utility 66 B backplane 8 installing 54 SAS SATA 8 baseboard management controller 25 battery location 6 replacing 58 troubleshooting 79 beep codes 80 bezel installing 16 BIOS recovering 67 resetting 68 resetting passwords 70
83. ion ROM enabled or disabled Bottom PCle slot Option ROM enabled or disabled Top PCle slot Option ROM enabled or disabled Bottom PCle slot Option ROM enabled or disabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices www gateway com Hard Disk Drives 1st Drive Varies Specifies boot sequence from the available devices nth Drive Varies Specifies boot sequence from the available devices Removable Drive 1st Drive Varies Specifies boot sequence from the available devices nth Drive Varies Specifies boot sequence from the available devices CD DVD Drives 1st Drive Varies Specifies boot sequence from the available devices nth Drive Varies Specifies boot sequence from the available devices Security Administrator Password Installed Not installed User Password Installed Not installed Change Administrator Password Set or clear Admin password User Access Level No Access View Only Limited Full Access Change User Password Set or clear User password Password On Boot Disabled Enabled Boot Sector Virus Disabled Protection Enabled 107 APPENDIX B BIOS Settings 108 www gateway com Server System Management Remote Access Configuration Power amp Reset Switches Inhibit
84. liding the server off the cabinet i g rails fate sener s not sunporled 2 While supporting the server slide the server out from the cabinet damage to the server or injury may result Starting your server Before you start your server for the first time m Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector if you are using one is turned on A Caution m Make sure that all cables are connected securely to the correct ports and When you connect peripheral devices to jacks on the back of the server the server make sure that your server and devices are turned off and the power cords are unplugged To start the server 1 Turn on any peripheral devices connected to the server 2 Press the power button 1 The Power LED 2 lights 18 If nothing happens when you press the power button m Make sure that the power cable s is plugged in securely and that your surge protector if you are using one is plugged in and turned on m Make sure that the monitor is connected to the server plugged into the power outlet or surge protector and turned on You may also need to adjust the monitor s brightness and contrast controls m If you cannot find the cause of the power loss contact Gateway Customer Care For more information see Getting Help on page 10 3 The first time you turn on the server any pre installed operating system may begin asking yo
85. llow the instructions at the beginning of this reinstall the top covers before you turn on h i een the server Operating the server without cnapter to avoid static e ectricity damage the covers in place will cause the server to overheat To open the server D Warning 1 Follow the instructions in Preventing static electricity discharge on THS server MEY NAVETO POWET COLES TO page 30 Make sure that you turn off the server then unplug the power unplug ein Boier corde cord s and all other cables connected to the server 2 If the bezel is installed unlock it then pull it off D Warning 3 Ifthe server is mounted in a cabinet remove the server from the cabinet Screws are required to support the front For instructions see Removing the server from a cabinet on page 18 of the server when using the standard cabinet rails You must support the server while removing the front screws and 4 Place the server on a stable non skid surface while sliding the server off the cabinet rails If the server is not supported 5 Remove the screw 1 at the front of the top cover then press and hold damage to the server or injury may result the release button 2 A Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server 6 Slide the top cover 3 toward the back of the case then lift it off the case 31 CHAPTER 4 Installing Components www gateway com
86. lly INT19h 85 CHAPTER 6 Troubleshooting 86 www gateway com Bootblock initialization code checkpoints The Bootblock initialization code sets up the chipset memory and other components before system memory is available The following table provides the diagnostic LED code for these checkpoints and describes the type of checkpoints that may occur during the bootblock initialization Before D1h D1 DO D2 D3 D4 D5 D6 D7 D8 D9 DA Early chipset initialization is done Early super I O initialization is done including RTC and keyboard controller NMI is disabled Perform keyboard controller BAT test Check if waking up from power management suspend state Save power on CPUID value in scratch CMOS Go to flat mode with 4 GB limit and GA20 enabled Verify the bootblock checksum Disable CACHE before memory detection Execute full memory sizing module Verify that flat mode is enabled If memory sizing module not executed start memory refresh and do memory sizing in Bootblock code Do additional chipset initialization Re enable CACHE Verify that flat mode is enabled Test base 512 KB memory Adjust policies and cache first 8 MB Set stack Bootblock code is copied from ROM to lower system memory and control is given to it BIOS now executes out of RAM Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced Main BIOS checksum is tested If BIOS recover
87. me bays you removed them from in Step 4 For instructions see Removing and installing a hard drive on page 37 Replace the bezel by snapping it into place on the front of the server 99 CHAPTER 4 Installing Components www gateway com Installing and removing the ROMB battery pack for the mezzanine RAID card To remove and install a ROMB battery pack for the mezzanine RAID card 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 31 3 Push the release lever 1 then lift the ROMB battery pack for the mezzanine RAID card 2 out of the chassis 4 Align the new battery with the battery slot then push the new battery into the slot until it clicks into place 5 Follow the instructions in Closing the server case on page 32 Installing and removing an optional mezzanine board This server has two types of optional mezzanine boards They include a 2 channel SAS mezzanine board and 2 channel SAS mezzanine board with RAID They are designed to provide extra HDD storage capability with one 160 pin mezzanine board connector Each type of mezzanine board uses the specific chipset for optimal features and provides expansive storage by connecting with the extra drives To install an optional mezzanine board
88. ments 96 J jumper location 6 K keyboard cleaning 22 troubleshooting 90 L LED information 9 81 LEDs 2 diagnostic 83 system board 9 81 line conditioners 12 location drive bays 5 fan module 5 memory slots 5 PCI riser assembly 5 power supply cage 5 processor air duct 5 lock key 2 31 location 2 M Main menu BIOS Setup utility 66 maintenance cleaning 22 cleaning case 22 cleaning keyboard 22 cleaning screen 23 Gateway System Manager 24 general guidelines 22 recording BIOS configuration 23 master boot record 90 memory installing 40 location 6 map 96 troubleshooting 90 messages 74 monitor cleaning 23 troubleshooting 91 motherboard see system board N NMI 79 non maskable interrupt 2 79 O opening case 31 operating system setup 20 optical drive location 2 troubleshooting 89 P password resetting BIOS 70 supervisor 24 user 24 PCI card see card PCI riser assembly installing 44 removing 44 POST power on self test 19 POST code checkpoints diagnostic LEDS 83 power auxiliary connector 6 button 2 18 19 cord connector 6 indicator 2 LED 2 line conditioners 12 main connector 6 protecting from surges 12 reset button 2 source problems 12 static electricity 30 surge protectors 12 troubleshooting 91 uninterruptible power supply UPS 13 power supply installing 52 manageability connector 6 uninterruptible 13 power on self test 19 processor heat sink 49 installi
89. ng 49 replacing 49 troubleshooting 92 R rack mount kit 13 rack mounting server 13 RAID drives installing 37 RAM see memory recovering BIOS 67 removing mezzanine board 56 optical drive 33 PCI riser assembly 44 see installing see removing server from cabinet 18 system fans 46 tape drive 35 removing hard drive 37 replacing control panel 59 RPS power distribution module 53 see installing reset button 2 resetting BIOS 68 resources interrupts 96 memory map 96 riser card 6 44 RPS power distribution module installing 53 S safety general precautions 12 114 guidelines for troubleshooting 74 static electricity 30 SAS SATA backplane 8 screen cleaning 23 troubleshooting 91 SDRAM see memory security locking server 24 set passwords 24 setting up in BIOS 24 supervisor password 24 system 24 user passwords 24 using password 24 Security menu BIOS Setup utility 66 security switch connector location 6 serial number 72 server identifying 25 interior 5 mounting 13 removing from cabinet 18 starting 18 turning off 19 turningon 18 Server Companion DVD Server menu BIOS Setup utility 66 setting up hardware 12 operating system 20 safety precautions 12 22 114 Setup utility see BIOS Setup utility slots memory 6 specifications 94 100 electronic 96 environmental 95 system 94 system board 94 standard control panel 2 starting server 18 static electricity 30 supervisor password see administrator pa
90. not used for system configuration in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST due to a data error Static Resource Conflict Two or more Static Devices are trying to use the same resource space usually Memory or I O PCI I O conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCI ROM conflict A PCl adapter generated an I O resource conflict when configured by BIOS POST PCI IRQ conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCIIRQ routing table error BIOS POST DIM code found a PCI device in the system but was unable to figure out how to route an IRQ to the device Usually this error is causing by an incomplete description of the PCI Interrupt Routing of the system Timer Error Indicates an error while programming the count register of channel 2 of the 8254 timer This may indicate a problem with system hardware Interrupt Controller 1 error BIOS POST could not initialize the Master Interrupt Controller This may indicate a problem with system hardware 77 CHAPTER 6 Troubleshooting 78 Interrupt Controller 2 error BIOS POST could not initialize the Slave Interrupt Controller This may indicate a problem with system hardware CMOS messages CMOS Date Time Not Set The CMOS Date and or Time are invalid This error can be resolved by readjusting the system time in AM
91. nt the appendix for BIOS Settings on page 101 2 Restart your server then press F2 when the Gateway logo screen appears during startup a uu A WwW Record any custom BIOS settings on your printout Download the BIOS update from support gateway com Follow the instructions in the self extracting BIOS update file Enter any custom BIOS settings you recorded in Step 3 then save your changes and close the BIOS Setup utility 66 To update the BIOS under WinPE 1 Print the appendix for BIOS Settings on page 107 2 Restart your server then press F2 when the Gateway logo screen appears during startup 3 Record any custom BIOS settings on your printout 4 Download the BIOS update files from support gateway com 5 Copy the files AFUWIN EXE UCORESYS SYS UCOREWG64 SYS the ROM image file and FBBWIN BAT to the same directory 6 Boot your server with the SCDVD into the WinPE environment go to the directory containing the files and execute the FBBWIN BAT utility from the command prompt 7 Restart your server and load the default BIOS values 8 Enter any custom BIOS settings you recorded in Step 3 then save your changes and close the BIOS Setup utility Recovering the BIOS Important This method does not work if the keyboard is connected through the KVM switch A Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all oth
92. ollowing the instructions in Removing and installing an optical drive on page 33 Disconnect the cables from the control panel bridge card Remove the top panel screw 1 then loosen the thumbscrew 2 holding the control panel bridge card to the chassis Push the control panel bridge card 3 toward the front of the chassis and remove it then store it in a static free bag Holding the new control panel bridge card by the edges place it in the chassis then slide it toward the back of the chassis Tighten the thumbscrew to secure the control panel bridge card in the chassis Insert the media cage into the assembly bay in the chassis Secure the assembly by tightening the thumbscrew you previously loosened Connect the data and power cables to the back of the drives and the control panel bridge card Reinstall the fan duct and system fans by following the instructions in Replacing system fans on page 46 Follow the instructions in Closing the server case on page 32 Replacing the system board 1 To replace the system board Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 31 Remove the PCI riser assembly by following the instructions in Installing and removing PCI expansion ca
93. on Gateway System Manager Server security 24 Gateway System Manager GSM lets you manage multiple computers on a Windows network from a single window then implement commands and policies across the network with a single action With Gateway System Manager you can run system management tasks which are triggered by certain events or conditions For more information refer to the Gateway Baseboard Management Controller BMC User Guide at http support gateway com support default asp by selecting this server from the list You can also find additional information in the program s online help Locking the server To lock the server 1 Remove the bezel lock keys from the inside of the bezel then snap on the bezel The handles must be installed for the bezel to snap on For instructions see Installing the bezel on page 16 2 Insert the key into the lock and rotate it turn clockwise To unlock it rotate the key turn counter clockwise Using BIOS security passwords To prevent unauthorized use of the server you can set server startup passwords Set an administrator password to prevent unauthorized access to the BIOS Setup utility Toset the BIOS security passwords 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens Select the Security menu Select Change Administrator Password Type the password and press ENTER then type it again an
94. or Reseat the memory modules or replace with modules you know are good 2 Parity error in the first 64 KB of memory Same as for 1 beep 3 Base memory read write test error Same as for 1 beep 4 System board timer not operational Possible system board malfunction To eliminate the possibility of an add in card problem remove all expansion cards If the beep code occurs even when all expansion cards have been removed the system board is at fault If the beep code does not occur when the expansion cards have been removed one of the cards is causing the problem Install the cards one at a time until the problem happens again When the beep code returns the most recent card you installed is at fault 5 A processor on the system board Remove one of the processors if two are generated an error installed then try a known good processor in the first socket Same as for 4 beeps 6 The keyboard controller 8042 may be Remove the keyboard to see if the error defective The BIOS cannot switch to goes away If it does try a known good Protected mode keyboard Same as for 4 beeps 7 General exception error processor Same as for 5 beeps exception error 8 Display memory error system video If the system video adapter is an add in adapter card replace or reseat the video adapter If the video adapter is integrated into the system board the board may be faulty Try using an add in card 80 www gateway com Troubleshootin
95. ory Capacity Memory Redundancy DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM 8 Value Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Auto Disabled Non Redundant Interleaved Single Channel Mirror Mirrors branch space Between branches Spare Rank DIMM Sparing Non Redundant Mirror Spare Size Not Installed Size Not Installed Size Not Installed Size Not Installed Size Not Installed Size Not Installed Size Not Installed Size Not Installed 103 APPENDIX B BIOS Settings 104 IDE Configuration ATA IDE Configuration Legacy IDE Channels Configure SATA as Primary IDE Master Primary IDE Slave Secondary IDE Master Secondary IDE Slave Third IDE Master Fourth IDE Master Fourth IDE Slave ACHI Port 0 ACHI Port 1 ACHI Port 2 ACHI Port 3 ACHI Port 4 ACHI Port 5 www gateway com Disabled Compatible Enhanced SATA Only PATA Pri SATA Sec SATA Pri PATA Sec PATA Only IDE RAID ACHI auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration s
96. r 3 oni dvese akan ee ETER EEE beens Rineseinee teen 18 Understanding the power on self test c ccc e ence eee eens 19 Turning off your server 2usscecescsigeetadeseosheiceeeceulecclescasses 19 Setting up the operating system ssssssssrererssererrresrssrr er 20 Initial hardware settings cece cece cece cece teen eee e en enenees 20 Chapter 3 Maintaining Your Server cccceccccccccceccccccsccecceees 21 Caring for your server cen c00 scsecen dandaeaudeabedechewressateeotaaasce 22 Cleaning your server 2 scc0sscdsabiwisceticd daceeSdensiddiaebeiacwrsd 22 Preparing for system recovery cece cece eee e ee eee ence eeeeeene 23 Recording the BIOS configuration cece cece e cence ence eees 23 System administration lt i062 2ag2nheneuceoineiesdetuesbeaeteheeieeaben ees 24 Gateway System Manager cc cece ec cee c cence enccencsnceens 24 Server SGCUINY ssisrsrirreciirerre phat deed denne AGORA ne ee Re RES 24 Identifying your server cc cece cece cece cee eee e eee neeeenenenees 25 Updating the baseboard management controller firmware 25 Using your Server Companion DVD cece e cence eee nee nes 26 Server Companion DVD contents ccc cece cece eee e eee ennee 26 Viewing documents 2 sscsssserederdeesidceracessed vices aediesearns 26 Installing drivers and programs ce cece eee een en eee eee ees 27 Updating the BIOS and firmware
97. rds on page 44 Remove the fan duct and system fan cage by following the instructions in Replacing system fans on page 46 Remove the memory modules by following the instructions in Installing memory on page 40 Remove the heatsinks and processors by following the instructions in Replacing or adding a processor on page 49 Disconnect all cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board 61 CHAPTER 4 Installing Components 62 www gateway com 8 Loosen the two thumbscrews 1 that secure the system board to the 10 11 12 13 14 server p za oe in t Slide the system board toward the back of the server until it is free of the eight retaining standoffs 2 then lift the board from the chassis Place the old system board in a static free bag for storage Insert the new system board into the chassis aligned with the eight retaining standoffs then slide the board toward the front of the case so the board is held by the standoffs Tighten the two system board thumbscrews to secure the board into the chassis Connect the cables you removed in Step 7 Install the memory by following the instructions in Installing memory on page 40 15 16 17 18 19 20 21 Replace the system fan cage and fan duct by following the instructions in Replacing system fans
98. roller BMC performs several system management functions such as Monitoring server components FRU and sensor data records SDR the information provided depends on the option selected Managing non volatile storage for the system event log and sensor data records Interfacing with the emergency management port to send alerts and interact with remote management systems Fault resilient booting the extent depends on the option selected You should update the BMC firmware when Gateway Customer Care has instructed you to update it 1 To update the BMC firmware Download the BMC update file from support gateway com and copy onto a USB Disk on key device Turn off and boot the system from the SCDVD then open the command line At the command line change directories to the USB Disk on key device Run the update utility on the USB Disk on key device 25 CHAPTER 3 Maintaining Your Server www gateway com Using your Server Companion DVD You can use your Server Companion DVD to m Install hardware drivers m Install programs m Upgrade the BIOS and firmware m View server documentation Server Companion DVD contents The Server Companion DVD is a tool you can use to help maintain your server The DVD contains m Computer and component documentation m Drivers and utilities for servers running Windows 2003 Server Viewing documents The DVD contains documents for your server and for some optional components You c
99. shooting Safety guidelines Warning To avoid bodily injury do not attempt to troubleshoot your server problem if The power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contacta qualified computer technician Error messages 74 While troubleshooting your server follow these safety guidelines m Never remove the top panel while your server is turned on and while the modem cable and the power cords are connected m Do not attempt to open the monitor To do so is extremely dangerous Even if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids its warranty m Make sure that you are grounded correctly before opening the server For more information about preventing damage from static electricity see Preventing static electricity discharge on page 30 m After you complete any maintenance task where you have to open the server case make sure that you close the case and reconnect all cables before you restart your server These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write protected diskette Some messages however may indicate a problem that requires further troubleshooting Memory messages Gate20 Error The BIOS is unable to correctly control the system board s Gate A20 f
100. sider using Gateway s online technical support Gateway s Web site has FAQs tips and other technical help You can also use the Web site to e mail Customer Care For more information visit Gateway s Customer Care Web site at support gateway com www gateway com Tutoring and training Telephone support Gateway offers a wide range of customer service technical support and information services Telephone numbers You can access the following services through your telephone to get answers to your questions Gateway s Get tutorial assistance for software issues 800 229 1103 charged to fee based your credit card software tutorial service Gateway Talk to a Gateway Customer Care 877 485 1464 US say the Customer Care representative about anon tutorial technical word Server support question 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries Sales Get information about available systems 800 846 2000 US accounting and pricing orders billing statements warranty 888 888 2037 Canada warranty service or other non technical issues Tutoring and training Gateway s Customer Care professionals cannot provide hardware and software training Instead Gateway recommends the following training resources Gateway A variety of courses and tutorials are www gateway com training Learning available on CD Select from several Libraries easy to use learning libraries 73 CHAPTER 6 Trouble
101. ssword support telephone 10 surge protector 12 system 94 administration 24 control 24 ID indicator 2 25 interrupts 96 management 24 security 24 specifications 94 startup 18 system board components 6 connectors 6 installing 61 replacing 61 specifications 94 system board LEDs 9 81 system configuration protecting with passwords 24 system fans 10 26 installing 46 removing 46 replacing 46 system recovery recording BIOS configuration 23 T tape drive cleaning 23 location 2 technical support Customer Care 72 resources 72 tips before contacting 72 telephone support 10 72 training CD 73 Gateway Learning Libraries 73 troubleshooting add in card 89 battery 79 beep codes 80 BIOS 88 card 89 diagnostic LEDs 83 error messages 74 expansion card 89 general guidelines 79 general safety guidelines 74 hard drive 89 Internet connection 90 keyboard 90 LED information 9 81 master boot record 90 memory 90 monitor 91 optical drive 89 power 91 power source problems 12 processor 92 safety guidelines 74 technical support 72 telephone support 72 video 91 turning off server 19 turning on server 18 U uninterruptible power supply UPS 13 updating the BIOS 66 UPS 13 USB ports internal connector 6 location 2 121 Index www gateway com user password 24 WwW Web site Gateway 10 122 A MAN E 9525R USR GDE RO 10 06 8511620
102. supplies can help protect your server against power source problems Surge protectors During a power surge the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage Protect your server and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your server When you purchase a surge protector m Make sure that the surge protector meets the appropriate product safety certification for your location such as Underwriters Laboratories UL m Check the maximum amount of voltage the protector allows to pass through the line The lower the voltage the better the protection for your server m Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for your server Line conditioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply Most servers can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your server is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge protectors and uninterruptible power supplies include simple line conditioning capabilities www gateway com Mounting your s
103. t is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement 115 APPENDIX C Safety Regulatory and Legal Information www gateway com A Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product Canada D Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate 116 FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product m Gateway E 9525R Server For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada IC Unintentional emitter per ICES 003 T
104. te of which bay you remove each drive from For instructions see Removing and installing a hard drive on page 37 5 Remove the system fans and fan duct by following the instructions in Replacing system fans on page 46 6 Disconnect all cables from the backplane 7 Pull the backplane bracket and backplane 1 out of the chassis A Caution Pressing or pulling on any components on the backplane could result in damage to the backplane A Caution 8 Press the release tab 2 Make sure you do not pinch bind or to the left 3 damage any cables as you install the backplane 9 Pull the backplane from the backplane bracket 54 www gateway com 10 11 1 N 13 14 15 16 17 Replacing the hot swap backplane Holding the new backplane by the edges only align it with the locking tabs on the backplane bracket then place it on the locking tabs 1 Slide the backplane to the right locking it into place on the backplane bracket Insert the backplane bracket and backplane into the chassis 3 between the two rows of button shaped fixtures on the bottom of the chassis Reconnect all cables to the backplane Replace the system fans and fan duct by following the instructions in Replacing system fans on page 46 Follow the instructions in Closing the server case on page 32 Reinstall the hot swap drives back into the server Make sure that you install the drives into the sa
105. the bottom Be careful not to damage this material when you remove the heat sink from the processor If removing the heat sink also pulls the processor out of the processor socket the processor could be damaged This server is compatible with as many as two Intel Xeon 5100 series processors The server automatically detects the processors each time you turn it on Whenever you install new processors you should first install the most current version of the BIOS For instructions see Updating the BIOS on page 66 Toreplace a processor 1 Install the most current BIOS version For instructions see Updating the BIOS on page 66 2 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 3 Follow the instructions in Opening the server case on page 31 4 Push down then pull out and up on the two heat sink retention levers 1 and move them out of the way 5 Remove the heatsink from the processor If the heatsink sticks to the processor rotate the heatsink slightly to loosen it 49 CHAPTER 4 Installing Components www gateway com 6 Unlock the load lever 1 and lift it up then open the load plate 2 to release the processor 7 Lift the processor 3 out of the socket and place it in a static free bag or case for storage l A caution 8 Insert the new
106. the power supply cage 2 and remove it from the chassis Align the new RPS power distribution module with the power supply cage 1 then push it down 2 onto the release bar Make sure that the connectors on the back of the RPS power distribution module fit into the connectors on the power supply ies Reconnect the power cables See System board on page 6 for the location of the connectors on the system board Reinstall the power supply modules by following the instructions in Replacing a power supply module on page 52 Follow the instructions in Closing the server case on page 32 53 CHAPTER 4 Installing Components www gateway com Replacing the hot swap backplane A caution To replace the hot swap backplane The hot swap backplane is not hot swappable Before removing or 1 Follow the instructions in Preventing static electricity discharge on replacing the backplane you must first turn off the semer and all perioheral page 30 Make sure that you turn off the server then unplug the power devices attached to the server and cord s and all other cables connected to the server remove the AC power cord s from the power supply or wall outlet 2 Unlock the bezel if necessary and remove it by pulling it straight off the front of the server 3 Follow the instructions in Opening the server case on page 31 4 Remove all of the hot swap drive carriers from the server and make no
107. time The BIOS is reset To reset the BIOS using the system board jumper 1 Print the appendix for BIOS Settings on page 101 in this guide 2 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Record any custom BIOS settings on your printout 4 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server caution 5 Follow the instructions in Opening the server case on page 31 Moving the jumper while the power is on can damage your server Always turn off 6 Remove the jumper across pins 1 2 of header J3 B then place the jumper the server and unplug the power cords z 2 and all other cables before changing the across pins 3 jumper i be g r OOF yy N ut a oomn 4 A N ojo Disable _ N Ww Enable 7 Follow the instructions in Closing the server case on page 32 8 Reconnect the power cords and turn on the server The BIOS is reset 9 Turn off the server then disconnect the power cords and all other cables connected to the server 10 Follow the instructions in Opening the server case on page 31 69 CHAPTER 5 Using the BIOS Setup Utility www gateway com 11 Place the jumper back onto pins 1 2 12 Follow the instructions in Closing the server
108. to the server before continuing w Press the retaining clip 1 on the power supply to the left to release the power supply module 2 from the chassis 4 Pull the power supply module straight out of the server with the handle It may take considerable force to remove 5 Push the new power supply module into the server with the retaining clip on the right until it locks into place 6 Reconnect the AC power cord for the new power supply module www gateway com Replacing the RPS power distribution module Replacing the RPS power distribution module 1 ui M Important 6 Make sure that the RPS power distribution module is connected to the power supply connector s on the power supply ies 7 8 9 To replace the RPS power distribution module Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 31 Remove the power supply modules by following the instructions in Replacing a power supply module on page 52 Disconnect the main power CPU power backplane power IC power and midplane power cables See System board on page 6 for the location of the connectors on the system board Push down the release bar 1 When the RPS power distribution module lifts automatically pull it away from
109. troubleshooting 88 BIOS Setup utility menus 66 102 navigating through 66 opening 66 passwords 24 70 recording configuration 23 settings 102 submenus 110 111 troubleshooting 88 BMC 25 Boot menu BIOS Setup utility 66 bootblock initialization code checkpoints diagnostic LEDs 86 bootblock recovery code checkpoints diagnostic LEDs 87 C card installing 44 slot location 6 44 troubleshooting 89 case closing 32 opening 31 checkpoints ACPI runtime 88 bootblock initialization code 86 bootblock recovery code 87 DIM code 88 POST code 83 cleaning case 22 keyboard 22 screen 23 tape drive 23 closing case 32 CMOS battery see battery components installing 30 configuration jumper 6 connections control panel 6 diskette drive 6 IDE 6 power 6 RJ 45 6 USB 2 video 2 control panel replacing 59 standard 2 control panel connector 6 cover panels removing 31 D DDR SDRAM see memory device drivers installing 26 Device Initialization Manager see DIM diagnostic LEDs 83 ACPI runtime checkpoints 88 bootblock initialization code checkpoints 86 bootblock recovery code checkpoints 87 DIM code checkpoints 88 POST code checkpoints 83 DIM code checkpoints 88 DIMM see memory diskette drive connector 6 location 2 display troubleshooting 91 documentation Gateway Web site 10 Server Companion DVD 26 drive bays location 2 drivers installing 26 drives configuring 33 diskette 2 hard drive 2 37 hot swap
110. u for configuration settings See your operating system s documentation for instructions on configuring advanced settings for your specific network Understanding the power on self test When you turn on your server the power on self test POST routine checks the server memory and components If POST finds any problems the server displays error messages Write down any error messages that you see then see Error messages on page 74 and Beep codes on page 80 for troubleshooting information Turning off your server Every time you turn off your server first shut down the operating system You may lose data if you do not follow the correct procedure To turn off the server A Caution 1 See the operating system s documentation or online help for instructions The power button on the server does not on shutting down the operating system Whenever possible you should turn off server AC power To remove gt i i AC power from the server you must use the operating system s shut down procedure instead of pressing the unplug the AC power cords from the wall power button outlet or power source The power cords are considered the disconnect device to the main AC power 2 If your server did not turn off automatically press the power button OR Press the reset button to reset the server 19 CHAPTER 2 Setting Up Your Server www gateway com Setting up the operating system If you ordered your server with the operating s
111. ub menu auto detected auto detected auto detected auto detected auto detected auto detected www gateway com Super I O Configuration USB Configuration PCI Configuration Hard Disk Write Protect IDE Detect Time Out Sec Onboard Floppy Controller Floppy A Serial Port 1 Address Serial Port 1 IRQ PS 2 Keyboard PS 2 Mouse USB Devices Enabled List of USB devices detected by BIOS Legacy USB Support USB 2 0 Controller Mode BIOS EHCI Hand Off USB Mass Storage Device Configuration Onboard VGA Onboard ESB2 NIC Disabled Enabled 0 5 10 15 20 25 30 35 Disabled Enabled Disabled 1 44 MB 32 2 88 MB 312 Disabled 3F8 2F8 3E8 2E8 IRQ3 IRQ4 IRQ10 IRQ11 Present Present Disabled Enabled Auto FullSpeed 12 Mbps HiSpeed 480 Mbps Disabled Enabled Selects USB Mass Storage Device Configuration submenu with USB Device enable Disabled Enabled Disabled Enabled 105 APPENDIX B BIOS Settings www gateway com Boot Boot Settings Configuration Boot Device Priority 106 NIC 1 PXE function NIC 2 PXE function GTW MzBoard Option ROM Full Height Riser Slot Low Profile Riser Slot Quick Boot Quiet Boot Bootup Num Lock POST Error Pause 1st Boot Device nth Boot Device Disabled Enabled Disabled Enabled Disabled Enabled Top PCle slot Option ROM enabled or disabled Middle PCle slot Opt
112. unction which controls access of memory over 1 MB This may indicate a problem with the system board Multi Bit ECC Error This message will only occur on systems using ECC enabled memory modules ECC memory has the ability to correct single bit errors that may occur from faulty memory modules A multiple bit corruption of memory has occurred and the ECC memory algorithm cannot correct it This may indicate a defective memory module Boot messages Boot Failure This is a generic message indicating the BIOS could not boot from a particular device This message is usually followed by other information concerning the device Invalid Boot Diskette A diskette was found in the drive but it is not configured as a bootable diskette Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer This is often reported by drives when no media is present A Drive Error The BIOS attempted to configure the A drive during POST but was unable to correctly configure the device This may be due to a bad cable or faulty diskette drive Insert BOOT diskette in A The BIOS attempted to boot from the A drive but could not find a correct boot diskette Reboot and Select proper Boot device or Insert Boot Media in selected Boot device BIOS could not find a bootable device in the system and or removable media drive does not contain media NO ROM BASIC This message occurs on some systems wh
113. w riser card into the riser card assembly then push it toward the back of the assembly It should snap into place Insert the new PCI card into the riser card making sure any connectors extend through the slot at the back of the assembly and that the card is fully seated in the riser card Replace the card lock to secure the card to the riser card assembly Position the PCI riser assembly over the PCI sockets on the server board Then press the PCI riser assembly into the PCI sockets until it clicks into place 13 Follow the instructions in Closing the server case on page 32 14 See the card s documentation for software installation instructions 45 CHAPTER 4 Installing Components www gateway com Replacing system fans This server contains two groups of hot swappable fans seated in fan cages and a fan board which are located inside the chassis The first group of fans is in front of the processors and contains six fans in three dual fan assemblies The second group of fans is in front of the power supply and contains two fans These fans maintain the ideal temperature for the system board backplane and disk drives If one fan fails the speed of the other fans will increase With the bad one replaced the other fans may revert to the normal speed 1 w N M Important Make sure that the arrows on top of the fans indicating airflow point to the back of the chassis The fan cable should exit the fan mo
114. y is necessary control flows to checkpoint E0 See Bootblock Recovery Code Checkpoints section of document for more information Restore CPUID value back into register The Bootblock Runtime interface module is moved to system memory and control is given to it Determine whether to execute serial flash The Runtime module is uncompressed into memory CPUID information is stored in memory Store the Uncompressed pointer for future use in PMM Copying Main BIOS into memory Leaves all RAM below 1 MB Read Write including E000 and F000 shadow areas but closing SMRAM Restore CPUID value back into register Give control to BIOS POST ExecutePOSTKernel See POST code checkpoints on page 83 for more information www gateway com Troubleshooting Bootblock recovery code checkpoints The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt The following table provides the diagnostic LED codes for these checkpoints and describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS EO E9 EA EB EF E9 or EA FO F1 F2 F3 F5 FA FB F4 FC FD FF Initialize the floppy controller in the super I O Some interrupt vectors are initialized DMA controller is initialized 8259 interrupt controller is initialized L1 cache is enabled Set up floppy controller and dat
115. ystem already installed by Gateway in most cases it is completely installed and the basic settings are already configured The Windows Small Business Server operating system may require additional installation depending on the version you ordered See your operating system s documentation for instructions on completing the installation or configuring advanced settings for your specific network If you are installing an operating system because it was not already installed by Gateway see the appropriate installation guide for instructions Initial hardware settings Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured However at some point you might want to change settings to reflect a tasking change a change in security requirements or the addition of new resources to your server General hardware settings can be changed by using the BIOS Setup utility For information on the BIOS Setup utility see Using the BIOS Setup Utility on page 65 For information on BIOS settings see BIOS Settings on page 101 20 CHAPTER 3 Maintaining Your Server e Caring for your server e Preparing for system recovery e System administration e Identifying your server e Updating the baseboard management controller firmware e Using your Server Companion DVD 21 CHAPTER 3 Maintaining Your Server Caring for your server To extend the life of your server m Be c

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