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Gateway E-4400 Personal Computer User Manual

1. llle 57 Hard drive management practices llle 59 System integrity 0 0 ccc rn 62 Protecting against viruses llle 62 Checking system health with LANDesk 0 000 cece eee nee 63 System Recovery 00 0 cect tenes 64 Creating a startup diskette 0 0 0 cent es 64 Keeping a record of system configuration 20200 eee eee 64 Using your System Restoration CD 0 ccc eae 65 System power management 0 0 ccc eee ene 66 About soft olf vitae chides REI ede ppR MR a eed beta EE ac E Rp 66 Using Standby in Windows 98 0 00 ccc es 66 Cleaning Your SYSIGW iiueuueaseakseryzatueramikkEEREREEFAd A Run 69 Cleaning the mouse sssssesseeeeses hern 69 Cleaning the keyboard sssslsssssseses rn 70 Cleaning the monitor screen liliis 70 Cleaning the computer and monitor cases llllsll leen 70 9 Troubleshooting 601062 teins doe ceeesccosedeschonsedseiuaneouese 71 IDtFOdU COD usui ee do ice oe acta ae aoa OUR ORC RD Graal aed ae ea ale eee 71 Troubleshooting checklist llle 72 Verifying your configuration lees II 72 Troubleshooting guidelines llle 72 CD drive problems 2 0 0 0 c cee teeta 73 Hard drive problems 0 c eee eee 75 Memory processor problems 0 0 e eet eee 76 Modem problems eias ranana a aa aa a E ER EA AAAA EE A ATE 77 Peripheral ad
2. Gateway E 4400 Desktop System Manual Contents lip C ote nd eet Seales Seed hw a Sawin hae een eee senna v Conventions used in this manual 0 cee eee eee eee v Getting additional information s s sasaaa aaaea vi 1 System Features 20 ccissicacies scscadees y ex EY p Eua VERF E E des 1 Standard features 0 cette eens 1 Fromtpanel ge eme Rara d had a wate ee Gua wah MEG a Pata RD c 2 at lgpcua ML 3 Vertical desktop feature 6 eae 4 System DOAN cil tebe yd en esr gag FE se ed ee ees 5 Riser Card uoces eked RE he ERR s Pee we KR bw Ra Roe MR 7 BION uideret Nee us AU S e he ap Apud iude MUR A Su Re ede dr oae 7 sr c TTE 8 2 System Setup auisquuidyqdcauesq a6 394 I opDUR Tartes dei e rl 9 Setting up your system slsslseeseee hn 9 Starting your system l llsslselsleseee hh 10 Understanding the Power On Self Test 0 0 00 c cece eee eee 11 Setting up the operating system 0 0 11 Turning off your system 6 eee eae 12 Resetting your system 0 tte eee 13 3 Case ACCOR iindeeae aede quaetatevibgpedadede au pe Pod ER Ond 15 Static electricity precautions 0 0 0 cee eas 15 Opening the Case oss cie esu oes x hee RR DRE RU aed a ote Re 17 Closing the Gase ise secius ec ered ee MEd RUE ROME qe Re CARP Ere e Doa 19 4 Replacing and Adding Drives 21 Preparing to replace or add a drive cece eee 21
3. Static electricity precautions on page 15 to avoid static electricity damage Warning Avoid exposure to dangerous electrical voltages and moving parts by turning off your computer and unplugging the power cord and modem cable if installed before removing the chassis cover S To remove the chassis cover 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the thumbscrew or lock on the back of the case 3 With the front of the computer facing you locate the latches at the rear sides of the case and pull both latches out until they clear the chassis Thumbscrew 9 JJe 9 e ojo Latch Latch Opening the case 17 4 Lift up the rear of the cover and slide the cover toward the rear of the computer until the lip on the cover is free of the front bezel Remove the cover Side view S To remove the front bezel 1 Lift the three upper tabs and push them through the slots in the chassis The top of the bezel unlatches out and away from the chassis 2 Lift the front of the chassis until the lower bezel tabs clear the chassis locking holes Remove the bezel __ Upper tabs 18 Case Access Closing the case Replace the chassis cover as soon as you finish installing or removing components so that dust and dirt which could damage th
4. on page 73 for possible solution Run ScanDisk on the reported disk Your BIOS configuration is incorrect Enter the BIOS Setup utility then verify the parameter values See The diskette drive is not recognized by the system on page 78 for possible solution Enter the BIOS Setup utility then verify the diskette drive parameters Check the diskette drive cables Make sure Pin 1 on the cable aligns with Pin 1 on the connector Error Message Diskette drive reset failed Diskette read failed press F1 to retry boot Gate A20 failure Hard disk controller failure Hard disk controller failure press F1 to try reboot Insert bootable media device Insufficient disk space Invalid configuration information Solutions Enter the BIOS Setup utility then verify the diskette drive parameters Check the diskette drive cables Make sure Pin 1 on the cable aligns with Pin 1 on the connector Make sure the boot disk contains the Command com file Use the configuration utility if applicable to verify your drive or controller configuration Press F1 to try to restart the computer You may have an XT keyboard connected to an AT system or vice versa Make sure the keyboard is configured to work with the appropriate system Some keyboards have a switch to select either AT or XT Make sure the hard drive cable is properly connected Open the BIOS Setup utility program then verify that the corr
5. Enter Select gt Sub Menu Language F9 Setup Default xx xx xx F10 Save and Exit System Time xx xx xxxx ESC Exit System Date Fl Help About the BIOS Setup utility 47 As you select items on the Main menu or in submenus you will see specific information related to the current selection in the Item Specific Help box Refer to the Help box for information about the menu options The command bar shows the keystrokes necessary to access help navigate through the menus and perform other functions The F1 opens the Help screen providing general help for using the BIOS Setup utility The f up arrow and down arrow keys select items in the menu The lt left arrow and right arrow keys move you between the menus ENTER either moves you to a submenu screen when a selected item is preceded by or activates a selected field Esc closes the screen you are in and returns you to the previous screen or exits you from the BIOS Setup utility F9 opens a screen that lets you return all values to their default settings F10 opens a screen that lets you save all parameters then exit the BIOS Setup utility main screen has the following menu selections at the top of the screen Main gives you access to basic information and settings related to your system hardware and configuration Advanced gives you access to information and settings for system resources hardware and system configuration Security gives you acce
6. Make sure the diskette you are trying to format is IBM compatible If it is try reformatting it Run ScanDisk on the diskette If errors are detected and corrected try accessing the diskette again Make sure the write protection window on the upper right corner of the diskette is closed unprotected The diskette drive LED illuminates continuously Probable Cause The diskette is corrupted The cable to the drive is not connected properly Solution Remove the diskette from the drive If the light remains on try restarting the system Open the system then check the cable between the diskette drive and its controller Make sure the pins are not bent or misaligned An adapter card is not recognized by the system Probable Cause The interrupt and or I O address is set incorrectly The card has not been configured through the software The card was not installed correctly Solution Check the address configuration of the adapter card and make sure that it does not conflict with another card in the system Configure the card with the appropriate software Reseat the card then make sure that its jumpers are configured appropriately Peripheral adapter problems 79 Printer problems The printer will not turn on 80 Probable Cause The printer is not plugged in The printer is not turned on The printer is defective Solution Check the power cable Make sure it is plugged in
7. 112 Index Gateway MAN US E4400 SYS GDE MVCASR1 1 00 8505593
8. Windows NT 12 soft off using 66 space hard drive 59 Standby entering 67 exiting 68 using in Windows 98 66 using power button as standby button 67 Standby mode 66 starting the system 10 startup diskette creating 64 static electricity precautions 15 surge suppressors 55 System specifications 105 system cleaning 69 components 31 error messages 86 integrity 62 recovery 64 troubleshooting 81 110 Index system board components 5 DIMM banks 38 illustration 5 installing 34 reinstalling 34 removing 31 setting jumpers 51 system configuration recording 64 system reset Windows 98 13 Windows NT 13 system restoration CD 65 system setup 9 system shut down Windows 98 12 Windows NT 12 system start up 10 system troubleshooting 72 T temporary files deleting 60 troubleshooting adapters 78 battery 45 BIOS recovery 53 CD drive 73 checklist 72 error messages 86 guidelines 72 hard drive 75 memory 76 modem 77 peripherals 78 printer 80 processor 76 system 81 video 83 troubleshooting guidelines 72 turning off the system Windows 98 12 Windows NT 12 U updating the BIOS 49 UPS uninterruptible power supply 56 USB port 3 utilities hard drive maintenance 57 V vertical desktop feature 4 video port 3 video troubleshooting 83 virus protection 62 viruses protecting against 62 voltage selector 3 WwW wakeup circuitry 66 Windows 98 setup 11 shut down 12 Windows NT setup 11 shut down 12 Index 111
9. called fragmentation is normal However to access a file the hard drive must search for the pieces of the file and put the file back together which can slow down your system Disk Defragmenter brings all the separate pieces back together Defragment your computer frequently to improve system performance Managing Your System Log off network connections before starting Disk Defragmenter or network communication may stop the defragmentation process and restart it at the beginning Also do not use your keyboard or mouse during the defragmentation process or the process may stop and restart at the beginning Important A disk defragmentation utility does not ship with Windows NT but you can purchase one If you purchase m a defragmentation program make sure it can defragment the NT File System NTFS To use Disk Defragmenter 1 Double click the My Computer icon on the desktop The My Computer window opens Click the drive you want to check Select File then Properties The drive s properties window opens Click the Tools tab a A o N At Defragmentation status click Defragment Now The defragmentation process begins If your drive has a high percentage of fragmentation it may take a half hour or longer to defragment it depending upon the size of the hard drive Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving
10. then verify connection to an AC power source Make sure the voltage selection switch is set to the correct power source The system is non responsive Probable Cause An error occurs during an application or your system may be out of memory Solution Restart your computer by pressing the reset button If the system is still non responsive press and hold in the power button for 4 seconds to turn the system off Turn the system back on then follow the on screen instructions The keyboard does not work Probable Cause A key was depressed while the system was starting up The keyboard is not plugged in or connected properly Something spilled into the keyboard The keyboard is defective Solution Clear the sticking key then turn off the system wait for a few seconds then turn the system back on Check the cable Make sure it is plugged in correctly Turn off the system Turn the keyboard upside down to let it dry before using the keyboard again Try a keyboard you know is working System problems 81 The mouse does not work Probable Cause Solution The mouse is not Check the cable Make sure it is plugged in plugged in or connected correctly properly The mouse driver did not Loadthe appropriate mouse driver manually or load when the system contact technical support started The mouse is defective Try a mouse you know is working 82 Troubleshooting Probable Cause The
11. 5 Reconnect the power cord and cables you disconnected System Features System board The following figure and list identify system board components Ll samm D Ir 00O 77n mMO OU gt AGP slot Parallel port Serial port 2 Serial port 1 Mouse port Keyboard port USB ports 2 Audio line out c System board 6 Microphone in Audio line in Configuration jumper J5K1 Battery Slot 1 connector z zr Ac RIMM sockets 2 System Features Riser card The riser card is mounted to the chassis by brackets at its base and two screws at the top The two screws attach the riser card to a bracket attached to the power supply cage The riser card contains most of the connectors and slots used by the internal system components zo7m7moqgdw gt r A cC SW1 Chassis intrusion switch ATX power connector JP11 SCSI LED connector Front panel control and chassis fan connector NLX system board edge connector 10 Mb sec LED Amber CN4 CD DVD audio connector PCI slots 3 CN3 TAD Speakerphone connector JP7 Wake on LAN connector JP8 Ring in connector JP9 Power supply fan connector Riser card 7 Back 8 Pin 1 position on each connector Primary IDE connector Secondary IDE connector Floppy Drive c
12. a later step Close the case see Closing the case on page 19 then reconnect the power cords Place the bootable diskette containing the BIOS files into drive A then turn on the computer At the start of the BIOS recovery process the computer beeps once The recovery process may take a few minutes When you hear two beeps the BIOS has been successfully recovered Remove the diskette from drive A turn off the computer and disconnect the power cord If you do not hear two beeps the BIOS recovery was not successful See the troubleshooting section at the end of this procedure for further information Open the case again see Opening the case on page 17 observing the Static electricity precautions on page 15 8 Place the jumper back on pins 1 2 on the J5K1 jumper 9 Close the case see Closing the case on page 19 then reconnect the 10 11 power cords and turn on the computer Enter BIOS Setup utility by pressing F1 when prompted during startup Once in BIOS Setup utility press F9 The default settings for the BIOS Setup utility are loaded Select a BIOS field that you want to change by using the T up arrow and J down arrow keys Press ENTER then reenter the values you wrote down at the beginning of the BIOS update process Using the BIOS Setup Utility Troubleshooting If the BIOS recovery was unsuccessful the computer will beep continuously or will not beep at all If the comput
13. and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care m areas of medical and dental facilities oxygen laden environments or industrial facilities Caution To reduce the risk of fire use only No 26 AWG or larger 1 telecommunications line cord Safety Regulatory and Notices Regulatory compliance statements American users FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installat
14. connected properly Some systems do not have sound cards because sound capabilities are built into the system board The CD drive is not recognized by the system Solution Make sure the CD is PC compatible Make sure the label is facing upward then try again CD drive problems 73 74 Probable Cause The CD is scratched or dirty The CD drive needs to be added as new hardware The secondary IDE device may be disabled The CD cables are not installed correctly The CD drive may be defective Troubleshooting Solution Try cleaning the CD with a lint free cloth Check the CD for scratches From the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the directions for adding the drive If you are not experienced with this procedure call technical support Restart your computer then press F1 to enter the BIOS Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both and the Secondary IDE Master to Auto Open the system then check all cables between the CD controller and the CD drive Replace the CD drive Hard drive problems The SCSI drive is not recognized by the system Probable Cause Solution The SCSI bus is not Make sure the last device on the SCSI chain properly terminated is properly terminated The drive is configured Change the device s SCSI address to one that with a conflicting SCSI is not curre
15. on to the Internet 2 Download the correct BIOS file from the technical support area of www gateway com 3 Decompress the contents of the BIOS file you downloaded and copy the contents onto the bootable diskette Updating the BIOS 49 To update the BIOS 1 a A WO N o Place the bootable diskette containing the BIOS files into drive A then restart the computer The BIOS Setup utility starts Press ENTER The Main menu opens Select Update Flash Memory From a File then press ENTER Select Update System BIOS Press TAB to select the file name then press ENTER The computer warns you that the BIOS is about to be changed and asks you to confirm the BIOS version Press ENTER The BIOS files are loaded 7 Once the BIOS files have been loaded remove the diskette from drive A and press ENTER when prompted to restart the computer As the computer starts up verify that the number of the BIOS version reported on the screen is the number of the new BIOS you downloaded from the Internet To restore the BIOS settings 50 1 2 3 Enter BIOS Setup by pressing F1 when prompted during startup Once in BIOS Setup press F9 to load the BIOS Setup utility default settings Select any BIOS fields you want to change by using the T up arrow and down arrow keys Press ENTER then reenter the values you wrote down at the beginning of this process Using the BIOS Setup Utility Setting the system board jum
16. operating system are provided with the System Restoration CD System Recovery 65 System power management The power management features supported by your system are described in the following sections About soft off When you turn off your computer by following the Windows shutdown procedure or pressing the power button a small amount of power less than 5 watts still runs to the wakeup circuitry on the system board In this soft off state your computer can still respond to an incoming signal from the modem or to certain LAN commands To remove all power from your computer turn off the computer and unplug the power cord When you plug the power cord back in the network connection LEDs may flash and the fan may start before you press the power button This is normal Using Standby in Windows 98 66 Windows 98 supports two standards of power management Advanced Power Management APM and Advanced Configuration and Power Interface ACPI The Standby mode available through both APM and ACPI saves power by spinning down the hard drive and by reducing or turning off power to the monitor ACPI lets your system save additional power in Standby by controlling the power usage of individual devices add in boards and hard drives When the system is in Standby it appears to be off The computer s power LED turns amber and the monitor darkens indicating that the system has entered Standby However some wakeup events can brin
17. suppression and line conditioning features Managing Your System Maintaining and managing your hard drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep your system free of unwanted files while making important files secure and easier to find Hard drive maintenance utilities By regularly using the following utilities you can help maintain the performance of your hard drive m ScanDisk Windows 98 m Check Disk Windows NT m Disk Defragmenter Windows 98 Using ScanDisk in Windows 98 Bad sectors are parts of a hard drive or diskette that will not hold data A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files ScanDisk checks the hard drive for bad sectors or lost allocation units and lets you fix them Use ScanDisk from once a week to once a month depending on how often you use your system Also use ScanDisk if you have any hard drive problems To use ScanDisk 1 Double click the My Computer icon on the desktop The My Computer window opens Click the drive you want to check Select File then Properties The drive s properties window opens Click the Tools tab At Error checking status click Check Now The ScanDisk window opens o a 25 WO NM Select the options you want for checking the drive If you want ScanDisk to check more than one drive press and hold SHIFT then click
18. the BIOS Setup utility to set the system s date and time Move the write protection tab over the hole on the back of the diskette Error messages 89 90 Troubleshooting Safety Regulatory and Notices Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against o personal injury and damage to your Gateway system Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Make sure you set up the system on a stable work surface The product should only be operated from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your
19. when used in another computer A virus can also spread through files downloaded from bulletin boards or the Internet Some viruses may only cause your system to beep or display messages or images on the screen Other viruses are highly destructive and corrupt or erase the contents of your files or diskettes To be safe never assume any virus is harmless Always protect your system against viruses To protect your system against viruses m Use Norton s AntiVirus to scan your computer regularly Make sure to update Norton s AntiVirus periodically to keep up with new viruses m Make backup copies of all files and write protect the diskettes A virus cannot infect a write protected diskette m Obtain all software from reputable sources and always scan new software for any viruses before installing it m Becautious about files you receive in e mail or download from a network or the Internet If you download a file use your virus checking software to scan the directory on your computer that contains the downloaded file before you open the file m If you have doubts about the source of a Microsoft Word or Excel file disable the file macros before opening the file Word and Excel are set by default to warn you if a document you are about to open contains a macro that might have a virus Managing Your System To remove a virus 1 If you suspect your system has been infected with a virus find and remove the virus immediately using
20. work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will only fit into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet Important safety information 91 If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to prevent against voltage surges and build up of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer Always unplug all power cables
21. 800 866 933 MHz and faster Cache 256k or 512K depending on processor RAM Two RIMM sockets on the system board support 2 5 volt Rambus Dynamic Random Access Memory RDRAM RIMMs Maximum memory is 1 GB BIOS Flash BIOS for easy updates from diskette Video 4X AGP slot IDE interfaces Supports up to two ATAPI IDE devices hard drives or CD drives using two onboard PCI IDE controllers Diskette drive interface A diskette drive controller is integrated on the system board Specifications 105 106 I O ports Expansion slots Drive Bays Temperature operating Humidity operating Altitude Voltage AC input Frequency Certification Specifications One parallel port two serial ports two USB ports one PS 2 keyboard port one PS 2 mouse port one video port one audio microphone in jack one audio line in jack one audio line out jack one RJ 45 network jack Three PCI slots on riser card One 5 25 inch drive bay occupied by CD drive and four 3 5 inch drive bays one occupied by diskette drive 10 to 35 Celsius or 50 to 95 Fahrenheit 20 to 80 200 feet to 10 000 feet 90 to 135 VAC 180 to 265 VAC 47 to 63 Hz FCC Class B ETL Listed to UL 1950 CAN CSA STD C22 2 No 950 CE Mark VCCI Class B Energy Star Complaint Index Numerics 3 5 inch device installing additional 26 A accessories safety precautions 93 adapter cards troubleshooting 79 adding drives 21 adding expansion car
22. CBO lt DSAZBIRRHRECS CORES ZREIRES CHRISTE BCUCUExSd2 CORBDSUIAOFVEY 3 YS SHICHEUT eREenec SRSSSSSRCICEMHIES RRRS Eo CIEL UMIROIRUVEU C RAL Regulatory compliance statements 97 Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class B digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency New Zealand telecommunication statement for products fitted with Telepermit approved modems 98 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Important Under power failure conditions this telephone may not operate Make sure that a separate telephone not m dependent on local power is available for emergency u
23. Drive cabling information lllelleeee BR 23 3 5 inch diskette or CD drives 000 cece ee 24 Removing and replacing the 3 5 inch diskette or CD drive 24 Installing an additional 3 5 inch device 000 ce eee eee 26 Hard drives iced eed ead wa lea ded ae voee d e T SR ae RAT 28 Removing and replacing the hard drive liliis 28 Adding a second hard drive llllillleeee 29 System Components 00 cece cece e ee eee eens 31 Removing the system board 00 eee 31 Replacing the processor 0 0 eee eae 35 Adding or replacing memory 00 tees 38 Adding an expansion Card 0 cece eee 42 Replacing the battery 0 0 eee eee 44 Troubleshooting the battery installation llis 45 Using the BIOS Setup Utility 022 47 About the BIOS Setup utility llli 47 Updating the BIOS 0 tenes 49 Setting the system board jumpers 0 000 cece eee ee 51 Recovery mode 2c ccc ee hh 51 Managing Your System ioicoasa vas eewisnesieneriasixaeesineive 55 Protecting against power source problems 000200 eee eee eee 55 Surge suppressors 1 2 tees 55 Line conditlorierS iussa ere Roe Wea aaa ae a ee RR ad 56 Uninterruptible power supplies 2 00 e ee eee 56 Maintaining and managing your hard drive 0 c ee ee 57 Hard drive maintenance utilities
24. Japanese users 98 New Zealand users 99 features system 1 file backup 60 files deleting unneeded 60 front bezel removing 18 replacing 19 front panel 2 features 2 I O connections 33 35 G guidelines troubleshooting 72 H hard drive adding additional 29 installing 28 LED light emitting diode 2 maintenance 57 maintenance utilities 57 management 57 59 replacing 28 troubleshooting 75 108 Index l IDE drive cabling 23 installing 3 5 inch diskette drive 24 5 25 inch drive 26 additional 3 5 inch device 26 additional hard drive 29 CD drive 24 26 hard drive 28 LANDesk Client Manager 63 memory 38 processor 35 RIMMs 39 integrity system 62 J jumper configuration 6 jumpers BIOS recovery 51 clearing passwords 51 location 5 setting 51 K keyboard cleaning 70 troubleshooting 81 keyboard port 3 L LANDesk Client Manager installing 63 restoring 63 LED ethernet LAN indicator 8 line conditioners 56 line in jack 3 line out jack 3 M Main menu Setup utility 48 managing power 66 manual conventions V memory configuration 38 installing 38 maximum 38 troubleshooting 76 minitower converting to 4 modem troubleshooting 77 monitor adjusting 11 cleaning 70 mouse cleaning 70 troubleshooting 82 mouse port 3 O opening the case 17 operating system setup 11 P panel front 2 panel rear 3 parallel port 3 peripheral devices troubleshooting 78 port USB 3 ports location of 3 PO
25. ST Power On Self Test 11 power button 10 LED light emitting diode 2 power connector 3 power management checking type of 67 features 66 Power menu Setup utility 48 power source problems 55 power surges effect on system 55 precautions static electricity 15 printer troubleshooting 80 processor heat sink 35 replacing 35 troubleshooting 76 protecting system against power source problems 55 against viruses 62 R rear panel 3 recording the system configuration 64 recovering the system 64 recovery mode BIOS 51 recycle bin emptying 61 regulatory compliance American users 94 Australian users 99 Canadian users 96 European users 97 Japanese users 98 New Zealand users 99 reinstalling the system board 34 removing chassis cover 17 front bezel 18 RIMMs 39 system board 31 replacing 3 5 inch diskette drive 24 battery 44 CD drive 24 chassis cover 19 front bezel 19 hard drive 28 processor 35 resetting the system Windows 98 13 Windows NT 13 restoring LANDesk Client Manager 63 your system 65 RIMM configuration chart 38 RIMM socket location 6 RIMMs installing 39 removing 39 Index 109 Riser card back view 8 front view 7 S safety general precautions 91 ScanDisk 57 SCSI device troubleshooting 78 Security menu Setup utility 48 serial port 3 setting up operating system 11 safety precautions 91 Setup utility BIOS 47 menus 48 navigating through 48 shut down procedures Windows 98 12
26. ake sure the monitor is connected to the computer plugged into the power strip or AC outlet and turned on You may also need to adjust the brightness and contrast controls on the monitor Wait until the startup procedure is finished before loading a diskette in the diskette drive or the computer may search the diskette for startup information Understanding the Power On Self Test When you turn on your computer the Power On Self Test POST routine checks the system memory and components To display this information press TAB during POST Press ESC to bypass the remaining memory count The system displays an error message if POST finds any problems Write down the error message that appears Setting up the operating system At initial computer startup the operating system takes a few minutes to set up Refer to your software documentation for specific questions To complete the operating system setup 1 After the computer starts the start up wizard opens Click Next 2 Type the requested information in the appropriate text boxes When you finish entering the information click Next 3 Follow the on screen instructions while selecting the desired options in the start up wizard dialog boxes Continue clicking Next to move through the dialog boxes until the wizard tells you to restart your computer If you need to return to the previous dialog box to change any of your entries click Back 4 Restart your system The setup
27. an antivirus program 2 Turn off your computer and leave it off for at least 30 seconds 3 Turn on the computer and rescan for the virus If the virus is still on your computer contact your system administrator or Gateway Client Care Checking system health with LANDesk D Toi LANDesk Client Manager is a desktop management interface DMI that lets you monitor the health of your system components Through LANDesk you can view software and hardware properties You can also set LANDesk to notify you when system resources reach certain levels nstall LANDesk Client Manager 1 In the C DMI folder on your hard drive double click the Setup icon to launch the InstallShield wizard 2 Follow the instructions that appear on the screen If you are prompted for a password during the installation process type lowtco LANDesk Client Manager comes with complete electronic documentation and online help Refer to these documents and the program s Help for more information If you need to restore LANDesk from the System Restoration CD and are prompted for a password type lowtco and press ENTER System integrity 63 System Recovery Take advanced precautions that will allow you to restart your system and recover damaged files in the event that your hard drive is damaged or your BIOS or system files get corrupted Creating a startup diskette If your computer hard drive is damaged you may not be able to start the computer from the h
28. ank memory slots m No jumper settings are required for the memory size or type because this information is automatically detected by the BIOS At the time this manual was printed some RIMM module configurations were not available for testing or sale The following chart is not intended to imply either availability or compatibility As new RIMM configurations become available check the Gateway Web site www gateway com for updated information 38 System Components RIMM Modules 64 Mb RDRAMSs One 64 MB Non ECC RIMM One CRIMM Two 64 MB Non ECC RIMMs One 64 MB Non ECC RIMM One 128 MB Non ECC RIMM Two 128 MB Non ECC RIMMs RIMM Modules 128 Mb RDRAMs One 64 MB Non ECC RIMM One CRIMM Two 64 MB Non ECC RIMMs One 64 MB Non ECC RIMM One 128 MB Non ECC RIMM Two 128 MB Non ECC RIMMs One 128 MB Non ECC RIMM One 256 MB Non ECC RIMM Two 256 MB Non ECC RIMMs RIMM Modules 256 Mb RDRAMs One 256 MB Non ECC RIMM One 512 MB Non ECC RIMM Two 512 MB Non ECC RIMMs S To add or remove RIMMs Number of Devices 8 1 RIMM with 8 devices 16 2 RIMMs with 8 devices each 24 1 RIMM with 8 devices and 1 RIMM with 16 devices 32 2 RIMMs with 16 devices Number of Devices 4 1 RIMM with 4 devices 8 2 RIMMs with 4 devices each 12 1 RIMM with 4 devices and 1 RIMM with 8 devices 16 2 RIMMs with 8 devices each 24 1 RIMMs with 8 devices and 1 RIMM with 16 devices 32 2 RIMMs with 16 devi
29. apter problems 2 000 e eee teas 78 Printer problems 9s e ex eka eth ad deka E EAR RE eee RR PX eae 80 System problems 0 00 cect 81 Mideo problems cse eis eee ee Ae eee Ee weet eed eee need 83 Error MES dges usse xax wes cem eee EEAS eee x bn SEE Ka xem nt eas 86 10 Safety Regulatory and Notices LLsus 91 A SDEDIDUIUBS Locecq ibxbbaseuirpseeopsqtebpb pe ee RC Red tR ETC ced 105 jj ROPA 107 iv Preface Conventions used in this manual Throughout this manual you will see the following conventions Convention Description ENTER Keyboard key names are printed in small capitals CTRL ALT DEL A plus sign means to press the keys at the same time Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications are printed in italic Important A note labeled important informs you of special m circumstances Caution A caution warns you of possible damage to equipment or 1 loss of data Warning A warning indicates the possibility of personal injury Conventions used in this manual V Getting additional information Log on to the Gateway Support Center at www gateway com support to find information about your system or other Gateway products Some types of information you can access are Hardware driver and software application updates Technical tips Service agreement information Technical
30. ar jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive REN s on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of REN s should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities
31. ard drive A startup diskette is a bootable diskette that lets you start the computer and attempt to fix the problem When you set up Windows 98 you are prompted to create a startup diskette You can also create a startup diskette in Windows 98 at any time To create a startup diskette 1 Click Start then select Settings then Control Panel The Control Panel Window opens 2 Double click Add Remove Programs The Add Remove Program Properties window opens 3 Click the Startup Disk tab 4 Insert a diskette into the diskette drive then click Create Disk 5 Follow the directions on the screen Keeping a record of system configuration In Windows 98 you can print a summary of the configuration of your system and the memory allocation This printed summary can provide information to reset your system configuration properly if the information is lost or help you troubleshoot your system To print a system summary 1 Right click the My Computer icon on the desktop 2 Select Properties The System Properties window opens 3 Click the Device Manager tab 64 Managing Your System 4 Click Print 5 In Report type select All devices and system summary 6 Press OK Using your System Restoration CD The System Restoration CD included with your system can be used to m Install hardware drivers for Windows 98 and Windows NT m Reinstall selected software applications such as LANDesk Client Manager Instructions for each
32. assis cover see To remove the chassis cover on page 17 observing the Static electricity precautions on page 15 3 Remove the chassis side panel by lifting up on both plastic release tabs on the outside of the chassis Removing the system board 31 4 Lift the panel up and out 5 Clear the panel from the chassis System Components 32 6 Locate the release lever at the outside center edge of the system board and lift the lever upward slightly Pull it outward approximately eighty degrees from the edge of the system board to disengage the edge connector on the system board from the riser card and move the board slightly out of the chassis 7 Grasp the edge of the system board and carefully slide it out of the chassis Caution Be careful when handling the system board The edges of the I O panel are sharp and can cause injury if not handled A with caution I O panel 8 If the system board is being replaced remove the rails from the bottom of the board and place the board in a static free container Removing the system board 33 To install the system board 1 If installing a new system board mount the rails removed in Step 9 above on the bottom of new board 2 Align the rails located underneath the system board with the guides on the chassis and slide the system board into the chassis 3 Push in the release lever until it is parallel with the chassis This will complete the reinstallation and
33. ay can be used to install a 3 5 inch device such as a tape drive a 100 MB or 120 MB disk storage device or an additional 3 5 inch diskette drive A set of rails are included in your system in the drive bay under the diskette drive and are used during the installation You will have to purchase an IDE cable with three connectors and of sufficient length to connect the existing devices and the new device to the riser card IDE connector To install an additional device in the 3 5 inch drive bay 26 Push on this tab to 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Open the case see Opening the case on page 17 and remove the front bezel see To remove the front bezel on page 18 observing the Static electricity precautions on page 15 3 Remove the bezel insert by disengaging the retaining tab and pushing the insert out from the back of the bezel You can save and replace the insert should you need to remove the device and continue to use the system remove the insert Back of bezel 4 Remove the 3 5 inch diskette and CD drive see 3 5 inch diskette or CD drives on page 24 This will allow access to the bottom drive bay Replacing and Adding Drives 5 10 11 12 Remove the metal shield from the front of the drive bay if installed by placing a flat bladed screwdriver in the metal shield tab and pulling it outwards Caution Your
34. be taken to keep from touching such power lines or circuits Contact with them could be fatal Safety Regulatory and Notices Antenna and satellite grounding Reference Grounding component 1 Electric service equipment Power service grounding electrode system NEC Art 250 Part H Ground clamps Grounding conductors NEC Section 810 21 Antenna discharge unit NEC Section 810 20 Ground clamp N ODO O AJ OJIN Antenna lead in wire Television antenna connectors protection for systems fitted with TV cable TV tuner cards 101 Notices Copyright 1999 Gateway Inc All Rights Reserved 4545 Town Centre Court San Diego CA 92121 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential da
35. ber of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Regulatory compliance statements 95 European users European directives This Information Technology Equipment has been tested and found to comply with the following European directives EMC Directive 89 336 EEC amending directive 92 31 EEC amp 93 68 EEC as per EN 50081 1 1992 according to EN 55022 1994 Class B EN 61000 3 2 1995 or EN 60555 2 1987 EN 61000 3 3 1995 or EN 60555 3 1987 EN 50082 1 1992 according to EN 61000 4 2 1995 or IEC 801 2 1984 EN 61000 4 3 1996 or IEC 801 3 1984 EN 61000 4 4 1995 or IEC 801 4 1988 Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 A1 A2 A3 A4 A11 European telecommunication information for products fitted with EU approved modems Marking by the symbol C XX X indicates compliance of this equipment to the Telecom Terminal Equipment and Satellite Earth Stations Directive 98 13 EEC Such marking is indicative that this equipment meets or exceeds the following technical standards CTR 21 1998 Attachment requirements for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting voice telephony services in which network addressing if provided is
36. board see System board on page 5 The battery is circular and has the positive pole mark on the top System Components 7 Using a small flat bladed screwdriver carefully remove the battery from its socket on the system board x Press the new battery in the socket with the positive pole up Make sure you have pressed the battery down far enough for it to contact the base of the socket 9 Close the case see Closing the case on page 19 11 Reconnect peripherals the modem cord and the power cord and turn on the system Enter the BIOS Setup utility program and verify that the system configuration is correct using the data you recorded in Step 2 If the CMOS data is not correct change the information in the BIOS Setup utility screens as necessary Troubleshooting the battery installation If you have problems after installing the new battery try each of the items listed below replacing the cover if removed and restarting the computer after each try Turn off the computer and make sure that all exterior cables are attached and secured to the correct connectors Make sure that all power switches are on If the computer is plugged into a power strip or surge protector make sure it is turned on also Enter the BIOS Setup utility program and compare the settings on the screen with your notes or the system hardware manuals Correct any discrepancies Replacing the battery 45 m Turn off the computer remove
37. by means of Dual Tone Multi Frequency DTMF signaling Warning Although this equipment can use either loop disconnect Pulse or DTMF Tone signaling only the performance of the DTMF signaling is subject to regulatory requirements for correct operation It is therefore strongly recommended that the equipment is set to use DTMF signaling for access to public or private emergency services DTMF signaling also provides faster call setup This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the event of problems you should contact Gateway customer support 96 Safety Regulatory and Notices Japanese users VCCI statement This equipment is in the Class B category Information Technology Equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling BRS II OUT COREA ARUBRESSRESSERARAA VCC OR
38. certain files you can help maintain the performance of the hard drive Checking hard drive space In Windows you can see a chart of the available hard drive space To check hard drive space 1 Double click on the My Computer icon on the desktop The My Computer window opens 2 Click the drive you want to check 3 Select File then Properties The drive s properties window opens The General tab shows you the available and used space on the drive Maintaining and managing your hard drive 59 Backing up files Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive You can use the software that came with your tape backup drive or your large capacity disk drive to back up the files You can also back up files by running the Backup utility that came with your operating system In Windows 98 Backup copies files to diskettes or a tape drive In Windows NT Backup copies files to a tape drive To run Backup in Windows 98 1 Click Start then select Programs Accessories System Tools then Backup 2 Follow the instructions on the screen To run Backup in Windows NT 1 Click Start then Programs Administrative Tools then Backup 2 Follow the instructions on the screen Deleting unneeded files By deleting unneeded files from the hard drive you free u
39. ces each Number of Devices 24 1 RIMM with 8 devices and 1 RIMM with 16 devices 32 2 RIMMs with 16 devices each Total Memory 64 MB 128 MB 192 MB 256 MB Total Memory 64 MB 128 MB 192 MB 256 MB 384 MB 512 MB Total Memory 768 MB 1 GB 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Open the case see Opening the case on page 17 observing the Static electricity precautions on page 15 Adding or replacing memory 39 3 If you are adding a RIMM pull open the socket clamps on each side of the RIMM socket and remove the CRIMM Socket clamps 4 If you are replacing a RIMM pull open the socket clamps on each side of the RIMM socket then lift the RIMM out of the socket 5 Store the RIMM in a static free container 40 System Components 6 Insert the new RIMM into the socket and align the two notches in the RIMM with the two notches in the RIMM socket 7 Gently press the RIMM into the socket until it is firmly seated Inserting the RIMM automatically locks each of the socket clamps on each end of the RIMM 8 Close the case see Closing the case on page 19 9 Reconnect peripherals the modem cord and the power cord then turn on the system Adding or replacing memory 41 Adding an expansion card The E 4400 desktop computer has three expansion slots on the riser card for PCI card
40. d Solution Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwave ovens fluorescent lights and metal beams or shelves Turn off the computer and monitor and leave them off for at least a half hour then restart the system Video problems 85 Error messages This section lists common error messages that may be displayed on your monitor These messages often indicate procedural errors such as an incorrect keystroke or a write protected diskette Some messages however may indicate a problem that requires you to consult the troubleshooting section of this manual Error Message Access denied Bad command or file name Base memory xxx expansion Checking RAM on disk controller CD is not recognized Data error Decreasing available memory Diskette drive is not recognized Diskette drive 0 seek to track 0 failed Troubleshooting Solutions Try saving to a new file or diskette Move the write protection tab over the hole on the back of the diskette Make sure you entered the right command Verify the specified drive and try it again If you are trying to exit MS DOS to return to Windows type exit and press ENTER This is an informational message only No action is required Your BIOS configuration is incorrect Enter the BIOS Setup utility then verify the parameter values See The CD drive is not recognized by the system
41. d is compatible with the system You may have to change the switch setting to AT Try a working keyboard Make sure the keyboard is compatible with the system You may have to change the switch setting to AT See The keyboard does not work on page 81 for possible solution Turn off the system then check the keyboard cable Remove any objects that may be resting on the keyboard then restart the system Check for sticky keys Clean the keyboard if necessary See Memory errors were detected during system start up on page 76 for possible solution Enter the BIOS Setup utility and save the memory configuration Eject the diskette then press ENTER If the diskette is bootable check it for errors Error Message Not enough memory Print queue is full Printer is out of paper Required parameter missing Syntax error Time and date not set Write protect error Solutions Close all programs that are not currently in use Wait until the current print job has completed before sending another print job If you receive this error often you need to add memory to the printer Add paper to the printer Make sure the printer is online Make sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit and press ENTER Make sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Enter
42. documents and component information Frequently asked questions FAQ Documentation for peripherals or optional components Online access to technical support vi System Features Standard features m Intel Pentium III processor with 133 MHz Front Side Bus FSB m Desktop to tower conversion Two Rambus in line memory module RIMM sockets that support up to 1 Gigabyte GB of Rambus Dynamic Random Access Memory RDRAM Intel 820 Camino chipset 4X AGP graphics video add on card Three PCI slots One 3 5 inch 1 44 MB diskette drive one CD drive and one hard drive Keyboard port mouse port serial port parallel port two Universal Serial Bus USB ports RJ 45 Ethernet port and audio line out audio line in and audio microphone in ports Integrated audio using Analog Devices AD1881 Digital Audio Codec controller Standard features 1 Front panel The desktop case front panel includes the following features Hard drive LED CD drive P PASSI puman CD volume CD eject Power LED control button Reset Audio out Diskette Diskette button jack drive eject button Audio out jack connects headphones or powered speakers that let you listen to an audio CD directly from the CD drive CD drive plays data or audio CDs CD eject button ejects a CD from the CD drive CD volume control controls the volume of an audio CD Diskette drive writes to and r
43. ds 42 additional information getting vi Advanced menu Setup utility 48 audio jacks 3 B backing up files 60 battery location 6 replacing 44 troubleshooting 45 bezel insert removing 26 bezel removing 18 bezel replacing 19 BIOS recovery 51 updating 49 BIOS Setup utility 47 BIOS update diskette creating 49 Boot menu Setup utility 48 bootable diskette creating 49 buttons using power button as standby button 67 C cabling drive 23 case cleaning 70 closing 19 opening 17 CD drive illustration 2 installing 26 problems 73 replacing 24 chassis cover removing 17 replacing 19 Check Disk 57 checking hard drive space 59 checking system health with LANDesk 63 cleaning computer case 70 monitor case 70 monitor screen 70 mouse 70 system 69 closing the case 19 conditioner line 56 configuration jumper 6 converting to vertical 4 copyright notice 103 creating BIOS update diskette 49 bootable diskette 49 startup diskette 64 D deleting files 60 disk defragmenter 57 diskette drive cabling 23 installing a 5 25 inch 26 replacing the 3 5 inch 24 troubleshooting 78 79 drive bays illustration 22 drive cabling 23 drive rails installing 25 Index 107 E emptying the recycle bin 61 error messages 86 Exit menu Setup utility 48 expansion card adding 42 troubleshooting 79 E FAQ frequently asked questions accessing vi FCC notice American users 94 Australian users 99 Canadian users 96 European users 97
44. ds the center of the drive until the spring latch releases Lift the drive out of the chassis Remove the mounting plate from the old drive by lifting and sliding one tab at a time until they unlock Lift the mounting plate off the drive Position the new drive upside down in the mounting plate and snap it into place 7 Place the drive back into the drive bay 8 Connect the power and data cables to the back of the drive See drive documentation for proper drive jumper settings and cable orientation 28 Replacing and Adding Drives 9 Close the case see Closing the case on page 19 10 Reconnect the power and modem cords and turn on the system Adding a second hard drive The system comes with a metal drive mounting bracket you can use to install an additional internal hard drive Due to difficulties in routing the existing IDE connector cable to this drive you will need to purchase a PCI IDE drive controller add in card and an additional IDE connector cable to complete the installation To install a second hard drive 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Open the case see Opening the case on page 17 observing the Static electricity precautions on page 15 3 Locate and remove the two screws that attach the mounting bracket to the front of the chassis Mounting bracket Screws 4 Remove the CD dr
45. e Instead the file is moved into the Recycle Bin Because files are stored in the Recycle Bin and not deleted from the hard drive immediately you can retrieve a file that you accidentally delete from the hard drive To delete all the files from the Recycle Bin right click the Recycle Bin icon on the desktop then select Empty Recycle Bin You can save space on the hard drive by decreasing the size of the Recycle Bin To decrease the size of the Recycle Bin 1 Right click the Recycle Bin icon on the desktop 2 Select Properties The Recycle Bin Properties window opens 3 At the Global tab select either Configure drives independently or Use one setting for all drives 4 If you are configuring drives independently click the tab for the drive you want to configure 5 Move the slider to set the size of the Recycle Bin 5 is a good initial setting 6 Click OK Maintaining and managing your hard drive 61 System integrity Important To protect your system against electrical problems and physical hazards such as heat moisture and dust Also m to protect it against less obvious hazards such as viruses and hardware overloads Protecting against viruses 62 A virus is a program written with malicious intent for the purpose of creating havoc in a computer system Viruses spread through executable files document macros or boot sectors Diskettes used in a contaminated computer can get a virus and transfer the virus
46. e card documentation for additional information Adding an expansion card 43 Replacing the battery The battery provides power for the system real time clock and CMOS memory which holds the system configuration information If your battery is failing you may notice your system clock slowing down and giving you the incorrect time If so open the BIOS Setup utility and write down all the values in the setup utility screens before replacing the battery Replacing the battery resets the BIOS Setup utility to its default values Caution There is a danger of explosion if the battery is incorrectly replaced Replace the battery only with the same or A equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions To replace the battery 44 1 Restart the computer and start the BIOS Setup utility program by pressing F1 when you are prompted to do so 2 Write down the CMOS values from the Main BIOS Setup utility screens so you can reenter them after you replace the battery For more information about the BIOS Setup utility program see page 47 3 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 4 Open the case see Opening the case on page 17 observing the Static electricity precautions on page 15 5 Remove the system board see Removing the system board on page 31 6 Locate the battery on the system
47. e computer do not collect inside the computer To replace the front bezel 1 Lift the front of the chassis and set the lower chassis tabs into the locking holes on the bezel 2 Press the bezel into the chassis until the three upper tabs snap into their locking holes Two of the three upper tabs latch underneath the locking holes One tab latches over the top of the chassis To replace the chassis cover 1 Place the cover on the computer making sure the tabs on the front end are inserted underneath the bezel and the rear of the cover is in a raised position 2 Lower the rear of the cover onto the computer chassis until the side latches snap into place 3 Reinstall the thumbscrew or lock that was removed to open the case Closing the case 19 20 Case Access Replacing and Adding Drives Preparing to replace or add a drive One 3 5 inch diskette drive one 3 5 inch hard drive and one CD drive come with your computer You can add additional drives of the following types m Half height 3 5 inch diskette drives The riser card has a floppy controller that supports up to two diskette drives one of which is the 3 5 inch diskette drive that comes with your computer m Half height 3 5 inch hard drives The riser card has two IDE connectors that support up to two drives each To use another type of hard drive such as a SCSI drive install an add in card m Half height 3 5 inch tape storage or disk storage devices Pr
48. e the 3 5 inch diskette or 5 25 inch CD drive If you are removing the 3 5 inch diskette you may need to partially remove the CD drive to get to the 3 5 inch diskette drive Disconnect the power and data cables from the back of the drive noting their locations and orientations You will reconnect these cables after you install the new drive Disengage the locking tabs by pressing inward on both front rail extensions then move the drive slightly out of the bay by pushing on the back of the drive Pull the drive out of the chassis 24 Replacing and Adding Drives 6 Remove the rails on both sides of the drive and snap them onto the new drive in the same positions Make sure the front rail extensions are towards the front of the drive Important The rails on the 3 5 inch drive are different from those on the CD drive Make sure you install the correct rails on m each drive CD Drive 3 5 inch Diskette Drive 7 Align the rails with the appropriate bay and slide the drive into the bay until the locking tabs snap into place 8 Connect the power and data cables making sure the cables match their original position See your drive documentation for proper drive jumper settings and cable orientation 9 Close the case see Closing the case on page 19 10 Reconnect the power and modem cords then turn on the system 3 5 inch diskette or CD drives 25 Installing an additional 3 5 inch device The second 3 5 inch drive b
49. eads from 3 5 inch 1 44 MB diskettes Diskette eject button ejects diskettes from the diskette drive Hard drive LED lights when the hard drive is active Power button turns the computer on and off Power LED lights when the computer is turned on The green light means your computer is using full power The amber light means your computer is in sleep mode Reset Button restarts a system that becomes non responsive 2 System Features Rear panel The desktop case rear panel includes the following Input Output I O ports connectors and switches Kensington lock slot USB ports Parallel printer port Power connector Thumbscrew Serial port 1 Video port Voltage selector Line out Mouse RJ 45 LAN connector Microphone in port Serial port 2 and indicator LEDs Line in Keyboard port Kensington lock slot permits the use of a cable lock to secure the system Keyboard port connects a Personal System 2 PS 2 compatible keyboard Microphone in Line out and Line in audio jacks connect audio devices such as speakers tape players and microphones Mouse port connects a PS 2 compatible mouse Parallel printer port connects a printer or other parallel device Power connector connects the computer power cord The other end of the power cord plugs into an AC outlet or power strip RJ 45 LAN connector lets you connect to a networ
50. ect drive type is selected The drive controller may be defective Press F1 to try to restart the computer Try running Fdisk and DOS Format For more information refer to your DOS documentation See The IDE drive is not recognized by the system on page 75 for possible solution See The SCSI drive is not recognized by the system on page 75 possible solution Backup your files as soon as possible Check the free space on the disk volume If the volume is full or almost full remove unnecessary files Enter the BIOS Setup utility then verify the parameter values Error messages 87 88 Error Message Invalid password Keyboard clock line failure Keyboard controller failure Keyboard controller failure Keyboard not detected Keyboard stuck key failure Memory errors were detected while the system powered up Memory size error Non system disk or disk error Troubleshooting Solutions Enter your password again making sure to enter it correctly If you do not know the password you may need to reinstall the software you are trying to access Startup passwords are stored in BIOS If this password has been set and is unknown you may be able to reset the password through system board jumper settings Try a working keyboard Make sure the keyboard is compatible with the system You may have to change the switch setting to AT Try a working keyboard Make sure the keyboar
51. ectronics stores 2 Turn off the computer power 3 Discharge any static electricity by touching a bare metal surface on the back of the case 4 Unplug all power cords from AC outlets and disconnect the modem cable if installed Static electricity precautions 15 Follow these precautions to avoid electrostatic damage to your computer components W Avoid static causing surfaces such as plastic and packing foam in your work area m Remove the parts from their antistatic bags only when you are ready to use them Do not lay parts on the outside of antistatic bags since only the inside of a bag provides antistatic protection m Always hold cards by their edges or their metal mounting brackets Avoid touching components on the cards and the edge connectors that connect to expansion slots m Never slide cards or other parts over any surface Warning Avoid exposure to dangerous electrical voltages and moving parts by turning off your computer and unplugging the power cord and modem cord before removing the computer cover 16 Case Access Opening the case To work on the internal components of the computer you must open the case which has two removable parts m A chassis cover that surrounds the sides and top of the chassis W A front bezel faceplate that covers the front of the chassis Because the components inside your computer are extremely sensitive to static electricity make sure to observe the precautions see
52. eparing to replace or add a drive 21 5 25 inch CD 3 5 inch diskette drive Additional 3 5 inch drive bay Additional 3 5 inch hard drive bay As you prepare to install drives keep the following in mind m To remove and install drives you need a grounding wrist strap and a Phillips screwdriver If you remove a drive place it in an antistatic bag m Before you install a drive see the drive s documentation for information on configuring the drive setting any jumpers on the drive and attaching cables to the drive m If you are installing a drive that uses an add in controller install the add in card before you install the drive m IDE hard drives can be configured as single master or slave IDE CD drives can be configured as master or slave Configure the drives by using the drive select jumpers located on the drives 22 Replacing and Adding Drives m If only one drive is attached to a controller cable configure the drive as single if it is a hard drive or master if it is a CD drive If two drives of any type are attached to the cable configure one as master and one as slave m You may need to configure the drives you install using the BIOS Setup utility program Press F1 at start up to access the BIOS Setup utility program Important If you choose to buy another IDE or SCSI hard drive you m must also buy the appropriate IDE or SCSI controller card Drive cabling information Three drive cables are incl
53. er beeps continuously make sure all the BIOS files you downloaded are on your diskette If the computer does not beep at all and the diskette drive light stays on make sure your BIOS update diskette is a bootable diskette If you continue to have problems contact Client Care or your system administrator Setting the system board jumpers 53 54 Using the BIOS Setup Utility Managing Your System Protecting against power source problems Surge suppressors line conditioners and uninterruptible power supplies UPS can help protect your system against power source problems Surge suppressors During a power surge the voltage level of electricity coming into your system can increase far above normal for a few milliseconds Data may be lost or the system may be damaged To protect against power surges use a surge suppressor The surge suppressor absorbs voltage surges and prevents them from reaching your system You plug a surge suppressor into an electrical outlet then you connect your computer monitor and other devices to it instead of directly to the outlet If you have a modem make sure your surge suppressor has jacks for the telephone and modem cables Power surges can pass through telephone wires as well as electrical wires Protecting against power source problems 55 When purchasing a surge suppressor m Make sure the surge suppressor meets the appropriate product safety certification for your location such as Unde
54. ew hardware The SCSI ID may be invalid The SCSI chain is not terminated The device cables are not installed correctly Probable Cause The diskette drive may be configured incorrectly The drive cables are not connected properly The drive controller is not seated properly Important A SCSI device is not recognized by the system Solution From the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the directions for adding the device If you are not experienced with this procedure call technical support Assign an available SCSI ID to the device Make sure the last device on the SCSI chain is terminated Open the system then check all cables between the controller and the device The diskette drive is not recognized by the system Solution Restart your computer then press F1 to enter the BIOS Setup utility program From the Boot Removable Devices menu make sure that the disk drive parameters are set correctly Open the system then check all cables connected to the controller card Open the system then reseat the drive controller Some systems do not have a floppy controller card m because the floppy controller is built into the system board Troubleshooting The diskette drive will not read write or format Probable Cause The diskette is not IBM formatted The diskette is corrupted The disk is write protected Solution
55. g the system out of Standby Important If your system is part of a Novell network putting your system in Standby disconnects you from your network m connection Reestablish your network connection when you take your system out of Standby Managing Your System Checking the type of power management on your system ACPI is available only if Windows 98 was installed with ACPI enabled If Windows 98 was not installed with ACPI enabled APM power management is available To check the type of power management on your system 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Double click System The System Properties window opens 3 Click the Device Manager tab then double click System devices The type of power management supported appears at the top of the list under System devices If you want to enable ACPI in Windows 98 see the Microsoft Web site for instructions Putting your system into Standby S1 You can put your system into Standby by clicking Start then selecting Shutdown Standby then clicking OK This procedure puts your system into Standby with both APM and ACPI If ACPI is enabled on your system you can also set a timer or press the power button to put your system into Standby To set the standby timer 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Double click the Power Management icon The Power Management Pro
56. h your network connection 1 Click Start then Shut Down 2 Select Close all programs and log on as a different user Selecting this option bypasses the restart process and displays your network logon dialog box 3 Type your password then click OK Your logon script runs and your network connections are reestablished See your Windows 98 Help or documentation for more information on using power management 68 Managing Your System Cleaning Your System Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse the inside of the mouse may be dirty S To clean the mouse 1 Turn off the computer then disconnect the mouse cable from the mouse port 2 Turn your mouse upside down and remove the roller ball cover 3 Cup your hand under the mouse and turn your mouse right side up The roller ball should drop into your hand If it does not gently shake the mouse until the ball drops out of the socket 4 Use adhesive tape to pick up any dust or lint on the surface of the ball Wipe away dirt or lint inside the ball socket You can also blow into the socket to remove dirt and lint Use a cotton swab dipped in isopropyl alcohol to clean the rollers inside the socket 5 Let surfaces dry completely Return the ball to the socket and replace the cover Cleaning the mouse 69 Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint particles trapped under
57. in black and white Probable Cause The system was turned on before the monitor The display type is set incorrectly Solution Make sure the monitor is turned on then restart the system From the Control Panel window Start Settings Control Panel double click Display set the display to the appropriate monitor type then restart the system The displayed characters are garbled Probable Cause The video cable is damaged The display setup is incorrect The video card has failed The video is distorted Probable Cause The monitor s controls are not properly adjusted The connector or cable is damaged The surge protector or UPS is damaged Troubleshooting Solution Check the cable and connectors for bent pins or broken wires From the Control Panel window Start Settings Control Panel double click Display and check the settings The correct video type should be selected along with a supported resolution Check your monitor and video controller documentation for details Try another video card Solution Adjust the monitor controls until the text becomes clear See your monitor documentation for more information Check the connector and cable for bent or damaged pins Disconnect the monitor power cable then connect it directly to the power source Probable Cause The monitor is too close to a source of electrical interference The monitor needs to be degausse
58. in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Safety Regulatory and Notices Canadian users ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada DOC notice for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department d
59. ion If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable These accessories are required to be used in order to ensure compliance with FCC rules Caution Changes or modifications not expressly approved by Gateway could void the FCC Compliance and negate your A authority to operate the product Regulatory compliance statements 93 FCC part 68 applicable to products fitted with USA modems 94 Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modul
60. is complete Starting your system 11 Turning off your system Every time you turn off your system shut down the operating system first You may lose data if you do not follow the proper procedure To turn off your system in Windows NT or Windows 98 1 Click Start then select Shut Down Windows 98 or Shut down the computer Windows 98 or Windows NT 2 Click OK The computer turns off If you see a message saying It is now safe to turn off your computer Windows NT only turn off the computer by pressing the power button 3 Turn off the monitor and all peripheral devices Warning When you turn the computer off by pressing the power button some electric current still flows through the e computer Before opening the computer case or connecting or removing any peripherals turn off the computer then unplug the power cord and modem cord if installed Important You can use the power button to turn off your system if it does not respond However you must hold the power m button in for 4 seconds to turn it off Windows 98 only 12 System Setup Resetting your system If your computer does not respond to keyboard or mouse input you may have to close a program or programs that may not be responding If closing unresponsive programs does not restore your computer to normal operation you may have to reset the system To reset your system in Windows 98 1 Press CTRL ALT DEL A window opens that lets you close a pr
61. ive from the chassis so you can access the mounting bracket see 3 5 inch diskette or CD drives on page 24 for instructions on removing the CD drive Hard drives 29 30 5 6 Slide the mounting bracket towards the back of the chassis until the tabs disengage from the chassis Lift the mounting bracket out of the chassis With the drive upside down insert the metal points into the holes on one side of the drive and lower the mounting bracket over the bottom of the drive Metal points p p Sew Mounting C3 bracket Bottom side of drive 7 Secure the drive to the bracket with a screw 8 Replace the mounting bracket into the chassis and slide the two locking 10 11 12 13 tabs together Replace the two screws you removed in Step 3 Replace the CD drive Install an IDE controller add in card in one of the PCI slots and connect the new hard drive to this controller card with an IDE connector cable Close the case see Closing the case on page 19 Reconnect the power and modem cords then turn on the system Replacing and Adding Drives System Components Removing the system board The system board is installed on a set of guide rails and can be removed without tools To remove the system board 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Open the case see Opening the case on page 17 and remove the ch
62. k and the Indicator LEDs show LAN activity yellow LED and 100 Mb sec speed green LED Serial ports connect to serial devices Thumbscrew must be loosened to remove the cover from the system USB ports connect external Plug and Play devices Voltage selector sets the voltage for your area either 115 V or 230 V Video port connects the monitor s interface cable Rear panel 3 Vertical desktop feature You can set up your desktop to sit vertically by using a stand included with your accessory kit This setup saves space and transforms your desktop into a minitower computer See the illustrated instructions included with your accessory kit or the illustration below for more information Groove for stand Important If you set your system up vertically make sure to use a CD drive with retaining clips You can use these clips to m hold the CD in place when using the vertical desktop feature The CD drive that ships with your system includes these clips To convert your computer to a tower 4 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Lift the right side of the computer until it rests vertically on its left side 3 Lift the front of the computer by pushing on the top front rocking it back and place the plastic stand in the grooves provided for that purpose 4 Lower the front of the computer allowing it to balance on the stand
63. lock the board in place 4 Reconnect peripherals the modem cord and the power cord then turn on the system 34 System Components Replacing the processor The system is compatible with the Intel Pentium III 100 and 133 MHz front side bus FSB processors The system board will support the following processor bus configurations m 350 MHz through 700 MHz processors with 100 MHz FSB m 533 MHz 600 MHz and faster processors with 133 MHz FSB Important A heat sink must be installed on each Pentium processor When replacing a processor order a Pentium processor upgrade kit The kit includes the Pentium processor a heat sink and a disposable electrostatic wrist strap To replace the processor 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Open the case see Opening the case on page 17 observing the Static electricity precautions on page 15 3 Disconnect the power supply cable of the processor fan from the CPU fan connector on the system board 4 Place the head of a flat bladed screwdriver behind the tab on one side of the retention bracket Replacing the processor 35 Tab Screwdriver 5 Push the screwdriver toward the processor The tab that locks the processor in place opens Lift up slightly on the side of the processor 6 Repeat the previous two steps for the other side of the processor 7 Pull the processor up and o
64. mages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments AnyKey black and white spot design CrystalScan Destination EZ Pad EZ Point Field Mouse Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and GATEWAY Gateway Profile Gateway Solo Gateway Astro green stylized GATEWAY green stylized Gateway logo and the black and white spotted box logo are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 102 Safety Regulatory and Notices Specifications The following specifications are for the standard configuration your system may contain optional equipment All specifications are subject to change Case size without the optional Width 15 Depth 17 5 Height 4 7 minitower base Processors Intel Pentium III processors operating at 533 600 733
65. monitor is not turned on The monitor s data cable is not connected The connector or cable is damaged The monitor is defective The monitor s brightness and contrast controls are turned down The video card is not seated correctly The video card is not compatible with the system Video problems The system is running but there is no display Solution Make sure the monitor is plugged in and turned on If power is applied to the monitor the green power LED should illuminate Make sure the monitor s data cable is connected to the video controller on the back of the system Check the connector and cable for bent or damaged pins Connect a working monitor to the computer Adjust the brightness and contrast knobs to the center position Open the system and reseat the video card Make sure the card is compatible with your system Try a different PCI video card Important The text on the display is dim or difficult to read Some systems may have a built in video adapter so there may not be a video adapter to remove and replace Probable Cause The monitor s brightness and contrast controls are turned down Sunlight is glaring off the display The CRT may be old Solution Adjust the brightness and contrast knobs until the text becomes clear Position the monitor away from the sun or window Replace the monitor Video problems 83 84 The color monitor displays everything
66. ntly being used by the system address The cables are not Open the system then check the cable connected correctly connections The IDE drive is not recognized by the system Probable Cause Solution The primary IDE device Restart your computer then press F1 to enter may be configured the BIOS Setup utility program From the incorrectly Advanced IDE Configuration menu set the IDE Controller to Both and the Primary IDE Master to Auto The drive may not be Consult the hard drive user s guide for configured properly instructions on how to configure the drive The drive cables are not Open the system then check all cables connected properly connected to the controller card The drive controller is not Open the system then reseat the drive seated properly controller Important Some systems do not have IDE controller cards because the IDE controller is built into the system board Hard drive problems 75 Memory processor problems Memory errors were detected during system start up Probable Cause Memory was added or removed and the new configuration was not saved in BIOS Setup utility The memory was installed incorrectly A memory chip is faulty Solution Enter the BIOS Setup utility and save the new memory configuration Check the memory for proper seating and orientation Replace the card on which the faulty chip resides Third party diagnostic programs can help determine which chip
67. o work verify that all connections are secure m Ifan error message displays on the screen write it down word for word You may be asked about it when calling Technical Support Only qualified personnel should open the system for maintenance W If you feel you are qualified to maintain the system yourself make sure you are properly grounded before opening the system chassis Observe the Static electricity precautions on page 15 72 Troubleshooting Probable Cause The CD is loaded incorrectly The speakers are not connected The speaker volume is turned down The speakers may be muted through the Multimedia volume control The speakers may be faulty The sound card may not be installed correctly The CD drive audio cable may be installed incorrectly Important Probable Cause The CD is not intended for PC use The CD is loaded incorrectly CD drive problems An audio CD produces no sound Solution Make sure the label is facing upward then try again Check the speaker cables Make sure they are connected properly and securely Check the volume control Double click speaker icon on the task bar Make sure the mute button is not selected Connect a set of headphones to the line out jack to test the output If they work replace the speakers Open the system then reseat the sound card Make sure the cables are connected properly Open the system and make sure the cables are
68. oes not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum num
69. ogram that is not responding Highlight a program that displays a not responding message then click End Task Close the program by following any additional screen prompts If the computer does not respond restart the computer by pressing the reset button After displaying some of the startup screens a message appears asking if you would like to run ScanDisk Run ScanDisk by pressing any key Follow the on screen instructions When the checks are finished Windows starts To reset your system in Windows NT 1 Press CTRL ALT DEL A window opens that lets you to close a program that is not responding 2 Click Task Manager then select the program that is not responding 3 Close the program by clicking End Task 4 If the computer does not respond press the reset button to restart the computer As a part of the regular startup process a program to check the disk status automatically runs When the checks are finished Windows starts Resetting your system 13 14 System Setup Case Access Static electricity precautions Static electricity can permanently damage electronic components in your computer When opening your computer case always perform the following procedure Caution Prevent electrostatic damage to your computer by following static electricity precautions every time you open A your computer case To avoid static electricity discharge 1 Wear a grounding wrist strap available at most el
70. om the vents with a slightly damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside the computer Cleaning Your System Troubleshooting Introduction If your system does not operate correctly re read the instructions for the procedures you have performed If an error occurs within an application consult the documentation supplied with the software This section identifies solutions to some possible problems Introduction 71 Troubleshooting checklist Before turning on the system make sure that m The power cord is connected to the AC power in connector and an AC outlet m The AC outlet is supplying power m If a power strip is used it is turned on then the circuit breaker is set m The voltage selection switch on the system power supply reflects the proper voltage Verifying your configuration If your system is not operating correctly the BIOS may contain an invalid configuration parameter Enter the BIOS Setup utility program and check your configuration settings Troubleshooting guidelines As you troubleshoot your system keep the following guidelines in mind m Never remove the chassis cover while the computer is turned on Do not attempt to open the monitor Even if the monitor s power is disconnected stored energy within the monitor s components can cause bodily injury m Ifa peripheral such as the keyboard mouse drive or printer does not appear t
71. on the additional drives in the list of drives to check Maintaining and managing your hard drive 57 7 Click Start ScanDisk checks the drive for errors 8 Follow any instructions on screen for completing the scan Using Check Disk in Windows NT Bad sectors are parts of a hard drive or diskette that will not hold data A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them Use Check Disk from once a week to once a month depending on how often you use your system Also use Check Disk if you have any hard drive problems S To use Check Disk 1 Double click the My Computer icon on the desktop The My Computer window opens Click the drive you want to check Select File then Properties The drive s properties window opens Click the Tools tab At Error checking click Check Now The Check Disk window opens o a F WO ND Select the options you want for checking the drive Check Scan for and attempt recovery of bad sectors to scan the entire hard drive 7 Click Start Check Disk checks the drive for errors Follow any instructions on screen for completing the scan Using Disk Defragmenter in Windows 98 58 When working with files Windows may divide the files into pieces and store the pieces at different places on the hard drive This division of files
72. onnector RJ 45 LAN connector mo ou Ethernet LAN Indicator LEDs Green 100 Mb sec Yellow LAN activity System Features System Setup Setting up your system Follow the instructions on the poster that came with your system for assembly instructions You can prepare a safer working environment before assembling your system by following the guidelines listed below Provide a clean flat and stable surface for your system Allow at least 12 inches at the rear of the computer for cabling and air circulation Obtain a grounded three prong AC surge protected power strip A surge protected power strip helps protect against AC line spikes Protect your system from extreme temperature and humidity Do not expose your system to direct sunlight heater ducts or other heat generating objects Keep your computer away from equipment that generates magnetic fields such as unshielded stereo speakers Even a telephone placed too close to the computer may cause interference Plug the computer into a wall outlet or power strip that is easily accessible When you turn off the computer with the power button some electricity still flows through the computer To remove all power from the computer you need to unplug it Important Keep the product carton and packing material in case you need to send the system out for repair If you return your m system to the factory in different packaging your warranty may be void Setting
73. or memory segment is failing A new processor is not recognized by the system Probable Cause The processor was installed incorrectly The processor speed was not set correctly in the BIOS Setup utility configuration mode The processor was not seated correctly in the socket 76 Troubleshooting Solution Check the installation The processor should be recognized automatically if it was installed correctly If your system BIOS lets you to select the processor speed make sure you have selected the correct speed Make sure the processor is fully seated in its socket Modem problems The modem is not recognized by the system Probable Cause Solution The modem has not Add the modem as new hardware been added as new hardware The modem is not Make sure the line connected to the modem is connected to a live live and plugged into the appropriate port on phone jack the modem line port The modem is not Check the system settings for possible configured with a valid conflicts If one exists correct the problem by interrupt or address selecting an available interrupt and address The phone jackis shared If the modem shares the jack with another by another modem or device make sure the other device does not telephone have the port open for instance someone is on the phone or another modem is in use Modem problems Peripheral adapter problems 78 Probable Cause The device needs to be added as n
74. p space on the hard drive and help improve hard drive performance The following sections give you some simple ways to delete unneeded files Deleting Windows temporary files During normal operation Windows constantly creates new temporary temp files You can safely delete all but the most recent temp files To delete temp files 60 1 Open Explorer select Tools Find then Files and Folders At Named type tmp In the Look in drop down list select your drive letter Click Find Now The list of temp files is generated a 5 W N Click Modified above the list To see the Modified button you may need to maximize the Find window The list is sorted by date Managing Your System 6 Highlight all the files in the list except those with today s date 7 Press DELETE Deleting temporary Internet files As you visit Web sites your browser stores temporary Internet files on your hard drive in a memory cache and a disk cache Files in the memory cache are removed when you turn off your computer Files are saved in the disk cache until the space designated for the cache is full See your browser s Help files for instructions on emptying the disk cache You can save space on the hard drive by decreasing the size of the Internet file disk cache See your browser s Help files for instructions Emptying the Recycle Bin When you delete a file from your hard drive in Windows it is not immediately removed from the hard driv
75. pers The J5K1 configuration jumper on the system board lets you clear passwords and recover the BIOS See the figure on page 5 for the location of the jumper The table below shows the settings required to perform those tasks Make sure you turn off the computer and unplug the power cord before moving the jumper Caution Moving the jumper while the computer s power is on can damage your computer Always turn off the computer and A unplug the power cord from the computer before changing the jumper J5K1 Mode Jumper Action When Set Setting Normal By Normal operation Pins 1 2 Configure Adds a Maintenance menu to BIOS Setup utility with options to Pins 2 3 clear passwords Recovery Causes computer to attempt BIOS update or recovery from No jumper diskette Recovery mode If you are trying to update the BIOS and have a problem such as a power outage the update may not be successful You can then attempt to recover the BIOS by setting the JSK1 jumper When you are attempting to recover the BIOS no image appears on your monitor Setting the system board jumpers 51 9 To recover the BIOS 52 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices Open the case see Opening the case on page 17 observing the Static electricity precautions on page 15 Remove the jumper from the J5K1 see System board on page 5 and set it aside You will need it in
76. perties window opens 3 On the Power Schemes tab set the timer Your system enters Standby when it has been inactive for the amount of time you set To set the computer s power button to put the system into Standby 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Double click the Power Management icon The Power Management Properties window opens System power management 67 3 Click the Advanced tab 4 Under When I press power button on my computer select Standby 5 Click OK After you have set the power button to be a standby button the button functions in this way State of system Length of time you Result press button Normal working state Less than 4 seconds System enters Standby Normal working state More than 4 seconds Computer turns off Standby Less than 4 seconds System returns to normal working state Standby More than 4 seconds Computer turns off Taking your system out of Standby Do one of the following to take your system out of Standby m Press any key on the keyboard A PS 2 or USB keyboard can bring the system out of Standby m If your system uses APM move the mouse A PS 2 or USB mouse can bring the system out of Standby m Ifyou have set the power button to be a Standby button press the power button for less than 4 seconds The power LED turns green and your system returns to the state it was in before it entered Standby To reestablis
77. posure to laser beams do not try to open the enclosure of a CD or DVD drive Laser safety statement 99 Television antenna connectors protection for systems fitted with TV cable TV tuner cards External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system Power lines 100 Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits When installing or re aligning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Warning When installing or realigning an outside antenna system extreme care should
78. rwriters Laboratories UL or Conformite European CE m Check the maximum amount of voltage the suppressor allows to pass through the line The lower the voltage that the suppressor allows to pass through the better the protection for your system m Check the energy absorption or dissipation rating The higher the energy absorption rating the better the protection for your system m Check for line conditioner capabilities A line conditioner smooths out some of the normal line noise small voltage fluctuations of an electrical supply Line conditioners A line conditioner protects your system from the small daily fluctuations in voltage from an electrical supply Most systems can handle this variation or line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your system is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge suppressors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies 56 You may lose data during a total power failure A standby Uninterruptible Power Supply UPS uses a battery to keep your system running during a power failure The UPS lets you shut down your system normally but cannot run the system for an extended time If you purchase a standby UPS make sure the UPS includes surge
79. s To add a PCI expansion card 1 Set any jumpers and switches on the card if required in the card instructions 2 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 3 Open the case see Opening the case on page 17 observing the Static electricity precautions on page 15 4 Remove the slot cover bracket by pressing downward and outward on the tab Tab V NN 42 System Components Locate an available slot and remove the slot cover by releasing the lock tab Save the cover for reinstallation if you need to remove the card You can use a blunt tool such as a flat bladed screwdriver if the tab does not release with finger pressure Either apply inward pressure to the middle of the slot cover or use a flat bladed screwdriver and insert it into the tab hole Insert the edge of the expansion card into the slot on the riser card and press firmly to seat the card 7 After seating the card firmly replace the slot cover bracket 8 Connect any cables to the card see card documentation for proper jumper settings and cable orientation 9 Close the case see Closing the case on page 19 10 Reconnect peripherals the modem cord and the power cord and turn on the system You may need to reconfigure your system after installing some expansion cards You may also need to install software that came with the card Check th
80. se Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s specifications a There shall be no more than 10 calls to the same number within any 30 minute period for any single manual call initiation and b The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt The equipment shall be set to make sure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of receipt of ringing Safety Regulatory and Notices Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may QD result in hazardous radiation exposure To prevent ex
81. ss to settings related to system access passwords Power gives you access to information and settings for power management features Boot gives you access to information and settings for boot features and boot sequences Exit gives you access to options for exiting the BIOS Setup utility Refer to the Help box on the right side of the BIOS Setup screens for information about menu items 48 Using the BIOS Setup Utility Updating the BIOS If you need a new version of the BIOS you can download the BIOS update from technical support on the Gateway Web site www gateway com and install the new version from a diskette To update the BIOS you need to perform the following tasks in sequence Create a bootable diskette Note the current BIOS settings Update the BIOS E E m Create the BIOS update diskette u m Restore the BIOS settings To create a bootable diskette 1 Enter DOS and type the following at the DOS prompt format a s 2 Put a blank diskette in the diskette drive then press ENTER 3 Follow the instructions on the screen To note the current BIOS settings 1 Remove the bootable diskette and restart your computer 2 Enter BIOS Setup by pressing F1 when prompted during startup 3 Write down the settings for each of the fields At the end of the BIOS update process you will reset the fields back to the values you recorded 4 Exit the BIOS Setup utility To create the BIOS update diskette 1 Log
82. system was designed to adhere to electromagnetic interference requirements and the shield is an integral part A of the system Installing an approved device should continue to maintain those standards If you remove the device you should reinstall the shield Snap the rails onto the drive making sure the front rail extensions are towards the front of the device Align the rails with the bay and slide the drive into the chassis until the locking tabs snap into place Connect the power and data cables to the back of the drive See drive documentation for proper drive jumper settings and cable orientation Reinstall the CD drive and 3 5 inch diskette drive see 3 5 inch diskette or CD drives on page 24 for instructions Close the case see Closing the case on page 19 Reconnect the power and modem cords then turn on the system Run the configuration software if required 3 5 inch diskette or CD drives 27 Hard drives Removing and replacing the hard drive The hard drive is secured to a mounting plate that snaps out of and into the chassis To replace the hard drive 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices Open the case see Opening the case on page 17 observing the Static electricity precautions on page 15 3 Locate the 3 5 inch hard drive and mounting plate ring 4 Lift the ring slightly then pull it towar
83. the cover and verify that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors did not miss any pins Disconnect and reconnect the cables then replace the cover carefully so as not to disturb any cables m Turn off the computer remove the cover and if you have the proper test equipment verify that the new battery has power Although highly unlikely your new battery could be defective When everything works properly close the case see Closing the case on page 19 reconnect the modem and power cords and turn on the computer 46 System Components Using the BIOS Setup Utility About the BIOS Setup utility The computer s BIOS has a built in setup utility that lets you configure several basic system characteristics The settings are stored in battery backed RAM and are retained even when the power is off Enter the BIOS Setup utility by restarting the computer then pressing F1 when prompted during the startup process The Main BIOS Setup utility screen which may not look like the screen shown below opens BIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Version xx Select the default language used by the Processor Type Intel Pentium III pu Processor Speed 600 MHz Cache RAM 256 KB Total Memory 96 MB Bank 0 RDRAM Bank 1 RDRAM Select Menu N Select Item English US
84. the keys The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow straw like extension If you spill liquid on the keyboard turn off the computer then disconnect it Turn the keyboard upside down to let the liquid drain Let the keyboard dry for a few days before trying to use it again If the keyboard does not work after it is dry you may need a new one Cleaning the monitor screen Use a soft cloth and window cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen then wipe the screen with the cloth Cleaning the computer and monitor cases 70 Warning When you clean the system turn off the computer monitor and peripherals then unplug the power cord and modem eo cord if installed Be careful not to drip liquid into the computer monitor and peripherals when cleaning the system Always turn off the computer and other peripherals before cleaning any components Use a damp lint free cloth to clean the computer case monitor case keyboard speakers and other parts of your system Avoid abrasive or solvent cleaners because they can damage the finish on your components Your computer is cooled by air drawn in through the vents on the chassis and blown out through the power supply exhaust fan Keep vents on the front and back of the chassis free of dust With the computer turned off and unplugged brush the dust away fr
85. to a live power source Make sure the printers power switch is depressed or set to the On position If power is applied to the printer the green power LED should be illuminated Try another printer if one is available The printer is turned on but will not print Probable Cause The printer is not connected to the system The printer is not designated as the default printer The printer has not been added to the system Solution Check the data cable between the printer and the system Make sure it is connected to the proper port Check the connector and cable for bent or broken pins If the printer to which you are trying to print is not the default printer make sure you have selected it through the application s printer setup function From the Printers window Start Settings Printers double click Add Printer Follow the directions for adding the new printer The printer prints garbled text Probable Cause The wrong driver is being used for the selected printer Troubleshooting Solution From the Printers window Start Settings Printers select the printer From the File menu select Properties Make sure the printer is using the right printer driver If not install the correct one System problems The system will not start up Probable Cause The system is not connected to an AC outlet The Voltage selection switch is not set correctly Solution Check the power cable s
86. uded with your system The diskette drive connector cable is used to connect diskette drives and other non IDE devices such as tape backup drives The two IDE connector cables are used to connect IDE devices such as CD drives and hard drives If you want to add additional drives you can replace the drive connector cables with ones that contain three connectors which would let you add a total of four IDE devices or two diskette drives Diskette Drive C nnector Cable IDE Connector Cables two cables To floppy Black to Blue to connector on secondary primary IDE riser card IDE connector connector on riser card on riser card To diskette 40 wire cable 80 wire cable drive that came with your system Black to connector Black to connector on CD drive on IDE drive Preparing to replace or add a drive 23 3 5 inch diskette or CD drives Both the 3 5 inch diskette drive and 5 25 inch CD drives are secured in the chassis by a set of removable rails The rails let the drives slide into and out of the guides in the front bays Removing and replacing the 3 5 inch diskette or CD drive To remove or replace the drive 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices Open the case see Opening the case on page 17 and remove the front bezel see To remove the front bezel on page 18 observing the Static electricity precautions on page 15 Locat
87. up your system 9 Starting your system Before you start your system for the first time m Make sure that the voltage selector switch on the back of the computer is still set to the correct voltage for your area This switch is set at the factory to the correct voltage see Rear panel on page 3 for voltage selector switch location Make sure all cables are firmly connected to the proper ports on the rear panel of the computer Caution Make sure your computer and peripherals are turned off and unplugged from the power outlet when you connect A peripherals to the computer Make sure the computer and monitor are plugged into an AC outlet or power strip To start the system 10 1 If you have connected the system components to a power strip make sure all the system components are turned off then turn on the power strip 2 Turn on the monitor by pressing the power button 3 Turn on the computer by pressing the power button The power light emitting diode LED on the front panel is lit when the power is on Power button Power LED 4 Turn on any other components connected to the computer such as speakers a printer or a scanner System Setup If nothing happens when you turn on the system m Recheck the power cables to make sure that they are securely plugged in and that your power strip if you are using one is plugged in and turned on m M
88. ut of the slot 36 System Components 8 Align the new processor with the processor slot note that the processor slot is keyed so the processor can only be installed one way and press firmly to install it 9 Close the case see Closing the case on page 19 10 Reconnect the power cord and all other cords you removed then turn on the system Replacing the processor 37 Adding or replacing memory The Rambus Dynamic Random Access Memory RDRAM Rambus In line Memory Modules RIMMs supported by your system board conform to the following standards m 64 MB 128 MB 256 MB and 512 MB RIMMs Important Do not combine PC600 RIMMS with PC800 RIMMS in the same computer ECC and non ECC type RIMMS may be M combined however if this is done the BIOS will set the memory type as non ECC m Single or double sided configurations m 1 GB maximum system memory When you are installing RIMMs keep the following in mind W A maximum of 32 devices or actual RDRAM chips on the RIMMs are allowed in any memory configuration RIMMs like other memory modules consist of a printed circuit card onto which memory devices are mounted The number of devices on each module may not be readily apparent since the devices are covered by a metal heat spreader Refer to the chart below to determine how many devices are on each type of RIMM module and for suggested memory configurations m Continuity Modules CRIMMs are required in all bl

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