Home

Gateway Convertible Tablet PC Laptop User Manual

1. The diskette drive will not read write or format Probable cause The diskette is not IBM formatted The diskette is corrupted The diskette is write protected Solution Make sure the diskette you are trying to use is IBM compatible If it is try reformatting it If it is not get a compatible diskette Check the diskette for errors If you have detected and corrected errors try accessing the diskette again Make sure the write protection window on the upper right corner of the diskette is closed unprotected The diskette drive LED illuminates continuously Probable cause The diskette is corrupt The cable to the drive is not connected properly Troubleshooting Solution Remove the diskette from the drive If the light remains on try restarting the computer Open the computer and make sure the cable is connected properly between the diskette drive and its controller Make sure the pins are not bent or misaligned Hard drive problems The computer does not recognize the IDE drive Probable cause The primary IDE device may be configured incorrectly The drive may not be configured properly The drive cables are not connected properly The drive controller is not seated properly Solution Restart your computer then press F1 to open the BIOS Setup utility From the Advanced IDE Configuration menu set the IDE Controller to Both and the Primary IDE Master to Auto Consult the hard
2. Gateway Gateway E 4650 System Manual Contents xi jc PTT v Conventions used in this manual 2 0 000 eee V Getting additional information lislleeesel ee vi 1 Checking Out Your Gateway Computer 1 Gateway Mid Tower front 000 cece cette teens 2 Gateway Mid Tower back 0000 c cece tte tenes 4 Heceta IV hardware management 0 cece eee eee 7 2 System SENP 5 iis ss beens a quaa dd debe ape a EY ONG SERRE 9 Setting up your computer sslsssseeseesl rn 9 Starting your computer 20 0 0 ec ete 10 Understanding the Power On Self Test 000 ccc eee eee 11 Setting up the operating system 0000 eee eee 11 Turning off your computer 0 0 00 nh 12 Restarting your computer 00 ec eee 13 3 Working with the Gateway Mid Tower case 15 Preventing static electricity discharge llle 15 Opening and closing llsssessllselel n 17 Adding or replacing drives 0 0 eae 21 Preparing to add or replace a drive 0000 c eee eee 21 Drive cabling information 0 0 0 BI 22 Adding or replacing drives 0 ee 22 Replacing expansion cards sssaaa cee tee 30 Replacing the power supply 00 eee ete eee 33 Replacing the system board 0 cee eee 35 Installing memory sic ceee eve te ee ke 4 h heed eee eee e
3. FER CIBFHS DTE amp BBCcUCUXSDM COXBBDSDZ407ULCD37sHstIGBEUC PAENSC St SBSSIARCTCODHOES DRHE gt CIELUIRROIRUSL TRAV Regulatory compliance statements 113 Australia and New Zealand EMI statement This device has been tested and found to comply with the limits for a Class B digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Australian Communications Authority and the Radio Spectrum Management Agency New Zealand telecommunication statement for products fitted with Telepermit approved modems 114 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Important Under power failure conditions this telephone may not operate Make sure that a separate telephone not dependent on local power is available for emergency use Some parameters required for compliance
4. Working with the Gateway Mid Tower case Locate the battery on the system board see System board layout on page 98 The battery is circular and has the positive pole mark on the top Place the edge of a small flat head screwdriver under the battery and lift it up until it pops out of the socket Q gt Press the new battery in the socket with the positive pole up Make sure you have pressed the battery down far enough for it to contact the base of the socket it should snap into place Close the case by following the procedure To close the Gateway Mid Tower case on page 19 Open the BIOS Setup utility then select Load Custom BIOS Settings from the Exit menu e Replacing the battery 43 44 Working with the Gateway Mid Tower case Using the BIOS Setup Utility About the BIOS Setup utility The computer s BIOS has a built in setup utility that lets you configure several basic computer characteristics The settings are stored in battery backed RAM and are retained even when the power is off Important The computer starts very quickly If your monitor requires time to warm up you may not see the messages If you m are having problems you may need to wait for the monitor to warm up and then restart the computer If you are trying to enter Setup press F1 before the monitor warms up About the BIOS Setup utility 45 Start the BIOS Setup utility by restarting the computer then pressing F1 when
5. 123 U uninterruptible power supply UPS 52 39 updating the BIOS 48 USB port 3 5 utility software BIOS Setup utility 45 V video troubleshooting 90 virus 61 protecting against 61 removing with Norton AntiVirus 61 voltage selector switch 5 W warning battery 42 Windows resetting the computer 13 setup 11 124 Index Gateway MAN US E4650 SYS GDE RO 10 01 8508355
6. Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged he system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway 108 Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care FA areas of medical and dental facilities oxygen laden environments or industrial facilities Caution To reduce the risk of fire use only No 26 AWG or larger i telecommunicatio
7. Close the case by following the procedure To close the Gateway Mid Tower case on page 19 e Adding or replacing drives 27 f To replace a hard drive 28 1 Open the case by following the procedure To open the Gateway Mid Tower case on page 17 2 Return the case to its upright position 3 Disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive See the drive manual for further instructions of gun il f LM Fa iN Power cable Data cable Working with the Gateway Mid Tower case 4 Slide the green release lever out toward the open side of the case then remove the drive by sliding it out of the drive bay cf gu n MIA mr Mim 5 Set any jumpers on the new drive See the drive manual for further instructions 6 Slide the new drive in and lock it into place by sliding the release lever toward the inside of the case 7 Connect the drive cables according to the instructions in the drive manual 8 Close the case by following the procedure To close the Gateway Mid Tower case on page 19 Us Adding or replacing drives 29 Replacing expansion cards An expansion card is a card used in the computer to add functionality to the system Use the following procedures to replace add or reseat an expansion card or To replace add or reseat an expansion card 1 Ope
8. LAN Intel 850 ATX System Board Technical Reference 97 System board layout The following illustration shows the system board divided into two sections 98 Reference Data Section 1 Intel 850 ATX System Board Technical Reference 99 USB front panel header 2 0 Front panel header BIOS configuration jumper Battery PCI expansion slots AGP expansion slot o9 mmo ou gt CNR expansion slot not supported 100 Reference Data Section 2 Intel 850 ATX System Board Technical Reference 101 Primary IDE cable connector Secondary IDE cable connector Auxiliary power connector Memory expansion slots Processor socket Auxiliary power connector Intruder header Ir 0omnmmoou sm Diskette drive cable connector Main power connector Auxiliary fan connector Processor fan connector Personal System 2 PS 2 mouse port PS 2 keyboard port USB ports 1 1 Serial COM connector Parallel LPT printer connector Network jack I O U O Zz Z amp r 5 CS USB ports 2 0 102 Reference Data BIOS configuration jumper settings The BIOS configuration jumper lets you clear passw
9. Test POST routine checks the computer memory and components To see this information on the screen press TAB during POST Important The computer starts very quickly If your monitor requires time to warm up you may not see the messages If you are having problems you may need to wait for the monitor to warm up and then restart the computer If you are trying to enter Setup press F1 before the monitor warms up The computer displays error messages if POST finds any problems Write down any error messages that you see If you continue to have problems these error messages may help Gateway Technical Support diagnose the cause Setting up the operating system The first time you start your computer the operating system takes a few minutes to set up Refer to your operating system documentation for specific questions regarding the operating system To complete the operating system setup 1 After the computer starts the start up wizard opens Continue by clicking Next 2 Type the requested information in the appropriate text boxes When you have finished typing the information continue by clicking Next Important Any ID or key numbers requested to complete the operating system setup are either on a sticker attached to M the computer or in the documentation provided Starting your computer 11 3 Continue following the instructions and selecting options in the start up wizard dialog boxes clicking Next to move through
10. a television or a motor Some surge suppressors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies 52 Use a standby uninterruptible power supply UPS to protect your computer from data loss during a total power failure A UPS uses a battery to keep your computer running temporarily during a power failure and lets you save your work and shut down your computer You cannot run your computer for an extended period of time while using only the UPS Managing Your Computer Power management Computer equipment can account for a significant portion of energy use in the home and office environment You may not want to shut down your computer each time you leave it especially if you plan to be away for only a short time Windows lets you use the following modes to conserve energy when the system is not in use m Standby while your computer is in Standby mode it switches to a low power state where devices such as the monitor and drives turn off and the entire system uses less power m Hibernate also called save to disk writes all current memory RAM information to the hard drive then turns the computer completely off The next time you turn on the computer it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode Power management 53 Using Standby mode Always save your work before us
11. adapter card 30 add in card 30 battery 42 case cover 17 CD DVD drive 21 diskette drive 21 expansion card 30 front bezel 23 hard drive 21 main board 35 memory 37 power supply 33 system board 35 resetting the computer 13 restoring LANDesk Client Manager 74 system 75 Resume mode 3 RIMM memory 37 S safety battery warnings 42 general precautions 107 saving system configuration settings 75 ScanDisk 65 Scheduled Tasks Wizard 70 security menu BIOS Setup utility 47 serial port 5 setting up computer 9 operating system 11 safety precautions 107 Windows 11 Setup utility see BIOS Setup utility speakers jack 6 Standby mode 3 53 56 starting computer 3 10 startup diskette creating 75 static electricity 15 surge protector 51 surge suppressors 51 system board configuration jumper 49 installing 35 removing 35 replacing 35 system configuration recording 75 system recovery 75 System Restoration CD 75 T temperature protecting the computer 9 troubleshooting adapters 88 adjusting the monitor 10 battery 78 beep codes 94 CD DVD drive 80 checklist 77 computer 82 diskette drive 84 error messages 92 frequently asked questions FAQ vi guidelines 78 hard drive 84 85 heat sources 9 humidity 9 keyboard 82 magnetic interference 9 memory 86 modem 87 monitor 90 mouse 83 overheating 9 peripherals 88 power connections 9 power source problems 51 printer 89 processor 86 video 90 turning off computer 12 Index
12. adjust advanced power settings Power schemes groups of power settings let you change power saving options such as when the monitor or hard drive is automatically turned off You can also select one of the defined power schemes or create a custom power scheme Advanced power settings let you assign different power saving modes to the power button Help and For more information on changing power settings click Support Start then select Help and Support or Help Changing the power scheme To change the power scheme 1 In Windows XP click Start then select Control Panel Click Performance and Maintenance The Performance and Maintenance window opens OR In Windows Me Windows 2000 or Windows 98 click Start then select Settings then Control Panel The Control Panel window opens If you do not see the Power Options or Power Management icon click view all Control Panel options Power management 55 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens Power Options Properties Power Schemes Advanced Hibernate UPS Select the power scheme with the most appropriate settings for this computer Note that changing the settings below will modify the selected scheme Power schemes Home Office Desk Settings for Home Office Desk power scheme Turn off monitor After 20 mins Turn off hard disks Never System standby System hibernates 3 Select a
13. does not respond turn off the computer power wait ten seconds and turn the power on again Important If the computer does not turn off immediately you may need to press and hold the power button for about five n seconds As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts e Restarting your computer 13 14 System Setup Working with the Gateway Mid Tower case Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity also known as electrostatic discharge ESD Caution ESD can permanently damage electrostatic discharge sensitive components in the computer Prevent ESD A damage by following ESD guidelines every time you open the computer case Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer and unplug the power cord and modem cable before opening the case Before opening the computer case follow these guidelines m Turn off the computer power Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of the computer Warning To prevent risk of electric shock do not insert any object into the vent holes of the power supply Preventing static electricity discharge 15 16 m Touch a bare metal surface on the back of the computer m Unplug the power cord and
14. drive user s guide for instructions on how to configure the drive Configure the drive correctly Open the computer and make sure all cables to the controller card are connected correctly Some computers do not have IDE controller cards because the IDE controller is built into the system board Open the computer and reseat the drive controller Some computers do not have IDE controller cards because the IDE controller is built into the system board Hard drive problems 85 Memory problems 86 The computer detected memory errors during start up Probable cause Memory was added or removed and the new configuration was not saved in BIOS Setup utility The memory was installed incorrectly A memory chip is faulty Troubleshooting Solution Open the BIOS Setup utility and save the new memory configuration Make sure the memory is seated and oriented correctly Replace the card with the faulty chip Third party diagnostic programs can help determine which chip or memory segment is failing Modem problems The computer does not recognize the modem Probable cause Solution The modem has not been Add the modem as new hardware added as new hardware The modem is not connected Make sure the line connected to the modem is to a live phone jack working and plugged into the appropriate port on the modem line port The phone jack is in use If the modem shares the jack with another device make sure the oth
15. enclosure of a CD or DVD drive Laser safety statement 115 Television antenna connectors protection for systems fitted with TV cable TV tuner cards External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system Power lines Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits 116 Safety Regulatory and Legal Information Warning When installing or realigning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Antenna and satellite grounding Reference Grounding component 1 Ele
16. hard drives can be configured as single master or slave IDE CD drives can be configured as master or slave Configure the drives by using the drive select jumpers located on the drives You may need to configure the drives you install using the BIOS Setup utility Press F1 at start up to open the BIOS Setup utility Adding or replacing drives 21 Drive cabling information Your computer includes three different types of drive cables Each drive cable is clearly labeled indicating cable type and showing which end is connected to the appropriate connector on the system board and which end is connected to the drive Use the diskette drive connector cable to connect the diskette drive Use the standard IDE connector cable to connect IDE devices such as CD drives and standard IDE hard drives Use the 80 conductor IDE cable to connect DMA 100 compatible hard drives Important The CD drive may be connected to the primary IDE controller and the hard drive may be connected to the A secondary IDE controller Drive assignments will reflect the correct configuration from the factory Adding or replacing drives Use these procedures to replace 5 25 inch drives such as CD DVD drives 3 5 inch drives such as diskette drives and hard drives To add or replace a CD DVD or diskette drive 1 Open the case by following the procedure To open the Gateway Mid Tower case on page 17 2 Return the case to its upright position 22 Working with
17. install the new board 4 Remove the thumb screw using a screwdriver coin or your fingers Audi All Thumb screw Replacing the system board 35 5 Remove the system board by sliding the board toward the front of the case The system board standoffs slide out of the keyhole slots Standoff 6 Slide the new system board into the keyhole slots and lock it into place with the thumbscrew Important The new system board must have special standoffs pem studs mounted on the bottom of the board If 1 necessary use the standoffs from the original system board 7 Connect the power and data cables 8 Install the expansion cards by following the procedure in To replace add or reseat an expansion card on page 30 9 Close the case by following the procedure To close the Gateway Mid Tower case on page 19 e 36 Working with the Gateway Mid Tower case Installing memory When you upgrade your computer memory make sure that you install the correct type of memory module for your computer For more information about your computer s memory type see Specifications on page 104 Installing or replacing RIMM memory You need to use a combination of Rambus Interface Memory Modules RIMMs and Continuity RIMMs C RIMMs All memory slots must be filled with either a RIMM or a C RIMM RIMMs RIMM memory has a metal cover on one or both sides of the module C RIMMs C RIMMsS are placeholders th
18. power scheme from the Power Scheme list OR Set the timers for System standby Turn off monitor and Turn off hard disks then save your custom power scheme by clicking Save As and typing a name for the scheme 4 Save the changes by clicking OK us 56 Managing Your Computer Changing advanced power settings To change advanced power management settings 1 In Windows XP click Start then select Control Panel Click Performance and Maintenance The Performance and Maintenance window opens OR In Windows Me Windows 2000 or Windows 98 click Start then select Settings then Control Panel The Control Panel window opens If you do not see the Power Options or Power Management icon click view all Control Panel options 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Advanced tab Power Options Properties Power Schemes Advanced Hibernate UPS 9 A Select the power saving settings you want to use Options Prompt for password when computer resumes from standby Power buttons When press the power button on my computer Shut down When press the sleep button on my computer Stand by 4 Change the settings then save them by clicking OK e Power management 57 Activating Hibernate mode or To activate Hibernate mode 1 In Windows XP click Start then select Control Panel Click Performance and Ma
19. select Help and Support or Help To check hard drive space 1 In Windows XP click Start then select My Computer OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon 2 Right click the drive that you want to check for available file space then select Properties Drive space information appears Local Disk C Properties General Tools Hardware Sharing a Type Local Disk File system FAT32 Bi Used space 1 530 167 296 bytes I3 Free space 18 858 508 288 bytes Capacity 20 388 675 584 bytes Managing hard drive space 63 Using Disk Cleanup Delete unneeded files such as temporary Windows files to free hard drive space Help and For more information on using Disk Cleanup click Start Support then select Help and Support or Help To use the Windows Disk Cleanup program 1 In Windows XP click Start then select My Computer The My Computer window opens OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that you want to delete files from then select Properties The System Properties dialog box opens at the General tab Local Disk C Properties General Tools Hardware Sharing ae Type Local Disk File system FAT32 Bl Used space 1 530 167 296 bytes I Free space 18 958 508 288 bytes Capacity 20 388 675 584 bytes Drive C Disk Cleanup 3
20. system configuration information 45 boot menu BIOS Setup utility 47 C cabling drives 22 providing space 9 case closing 17 opening 17 CD DVD drive 3 cabling information 22 eject button 3 installing 21 preparing to install 21 removing 21 replacing 21 troubleshooting 80 checking system health with LANDesk 74 conditioner line 52 configuration jumper settings 49 connecting system power 9 connections Ethernet 5 external audio 6 external microphone 6 external speakers 6 game 6 headphones 6 joystick 6 line in 6 Index 119 line out 6 MIDI 6 modem 6 monitor VGA 5 network 5 parallel 5 power 5 PS 2 keyboard 5 PS 2 mouse 5 serial 5 speaker out 6 USB 3 5 cover removing 17 replacing 17 cover release lever 6 creating startup diskettes 75 D deleting files and folders 64 Disk Cleanup 64 Disk Defragmenter 67 diskette drive 3 cabling information 22 eject button 3 installing 21 preparing to install 21 removing 21 replacing 21 troubleshooting 84 drive cabling information 22 CD DVD 3 diskette 3 preparing to install 21 replacing 3 5 inch 21 replacing CD DVD 21 replacing diskette 21 replacing hard 21 supported types 21 E electrostatic discharge ESD 15 120 Index error messages 92 Error checking 65 Ethernet jack 5 exit menu BIOS Setup utility 47 expansion card installing 30 removing 30 replacing 30 troubleshooting 88 external audio jack 6 F FAQ frequently asked questions accessing Vi fe
21. with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s specifications a There shall be no more than 10 calls to the same number within any 30 minute period for any single manual call initiation and b The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt The equipment shall be set to make sure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of receipt of ringing Safety Regulatory and Legal Information Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the
22. 2 Working with the Gateway Mid Tower case Replacing the power supply oF To replace a Gateway Mid Tower case power supply 1 Open the case by following the procedure To open the Gateway Mid Tower case on page 17 2 Return the computer to its upright position 3 Disconnect the power supply cables from all components noting their locations and orientation You will reconnect the cables after you install the new power supply 4 Flip the power supply retention clip out Replacing the power supply 33 5 While supporting the power supply with your hand remove the power supply by sliding it toward the front of the case then outward 6 Install the new power supply into the case by reversing the actions you took in Step 4 then lock the new power supply into place by flipping the power supply retention clip in 7 Reconnect the power supply cables 8 Close the case by following the procedure To close the Gateway Mid Tower case on page 19 e 34 Working with the Gateway Mid Tower case Replacing the system board oF To replace the system board 1 Open the case by following the procedure To open the Gateway Mid Tower case on page 17 2 Remove all of the expansion cards by following the procedure To replace add or reseat an expansion card on page 30 3 Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you
23. Click Disk Cleanup The Disk Cleanup dialog box opens 64 Managing Your Computer 4 Select the check box beside each file type you want to delete For more information about file types you can delete read the descriptions in the Disk Cleanup dialog box 5 Click OK then click Yes e Checking the hard drive for errors The Error checking program in Windows XP and Windows 2000 or ScanDisk program in Windows Me and Windows 98 examines the hard drive for physical flaws and file and folder problems These programs correct file and folder problems and mark flawed areas on the hard drive so that Windows does not use them If you use your computer several hours every day you probably want to run Error checking or ScanDisk once a week If you use your computer less frequently once a month may be adequate Also use Error checking or ScanDisk if you encounter hard drive problems Help and For more information on checking the hard drive for errors Support click Start then select Help and Support or Help To checking the hard drive for errors 1 In Windows XP click Start then select My Computer OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon 2 Right click the hard drive that you want to check for errors then select Properties The System Properties dialog box opens Managing hard drive space 65 3 Click the Tools tab Local Disk C Properties General Tools Hardware Sharing Error
24. Error messages s cube dee eeen e Pee dt eee x Rig a ELS ERE UO eos 92 Beep codes 2d4 uud eed cai uo retard debe Hr Erb need Pew ots 94 A Belle DEA oieverqerelesvepext a SNe i SrA ORERE ETENA 97 Intel 850 ATX System Board Technical Reference ls ussun 97 FoS dius iuga ese RS NEEE UEM UR Edd UE EA Cx Ra beta ionem 97 System board layout lslssllelleesee sr 98 BIOS configuration jumper settings illis 103 Specifications cs sscus eenci IR xL a Rr ERa EE ED RR ERR EE Rs 104 B Safety Regulatory and Legal Information 107 e TT 119 Preface Conventions used in this manual Throughout this manual you will see the following conventions Convention Description ENTER Keyboard key names are printed in small capitals CTRL ALT DEL A plus sign means to press the keys at the same time Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications are printed in italic Viewpoint All references to front back left or right on the computer are based on the computer being in a normal upright position as viewed from the front Important A note labeled important informs you of special Fa circumstances Caution A caution warns you of possible damage to equipment or i loss of data Warning A warning indicates the possibility of personal injury Conv
25. Scheduled Task Wizard llli 70 Cleaning your computer ssssesseesee rn 71 Cleaning the exterior lliiieselsssl nn 71 Cleaning the keyboard 0 00 ccc eects 72 Cleaning the screen 00 0 cc rn 72 Cleaning the mouse ssssssessse rns 72 Checking system health with LANDesk 00000 cee eee 74 System recovery 0 0 hn 75 Creating a startup diskette 0 000 cece 75 Keeping a record of system configuration 20000 0 eee eee 75 Using your System Restoration CD 00 0000 e eee 75 TUOHBIBADOODUD aaeiequi aaa nied sacked 92 UR 3 9 14 REQUE Re an 77 INtODUCHOMN 2 ry pec rener r eRe E REE ROUES UR Rie bees d Xue Dee Rua 77 Troubleshooting checklist llle 77 Verifying your configuration 0 ce eee 77 Troubleshooting guidelines 0 0 eee tee 78 Battery installation problems sseleeleeee I 78 CD drive problems i sd tas u iira i9 emp hxc wee EROR Quo Wale Fee 80 Computer problems ssssssses rn 82 Diskette drive problems sseeeeeseeee e 84 Hard drive problems 00 0 cee eee eee 85 Memory problems nanka i ete teens 86 Modem problems seeeseeeeeeeee eh tees 87 Peripheral adapter problems sssssse rens 88 Printer problems 0 000 e eee te eee eee 89 Video problems s ek ele gu pay x RERO EURO eee Yn eR Pon uw 90
26. See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENS contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morn
27. at let the memory modules work A C RIMM does not have a metal cover on either side of the module Installing memory 37 Tips amp Tricks Identifying identical RIMM modules gt Identical RIMM modules must share the same five specifications shown in the example below Number of RDRAMs ECC Support blank 2 no ECC support Module Memory Capacity ECC ECC support 64MB 8 ECC A RAMBUS 800 45 RAC Memory Speed To install or replace RIMM or C RIMM memory 1 Open the case by following the procedure Opening and closing on page 17 Make sure that you remove all external cables and the power cord 2 Find the memory module banks sometimes called expansion slots on your system board 38 Working with the Gateway Mid Tower case 3 If you are removing a RIMM module from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR If you are removing a C RIMM module from the memory module bank gently pull the plastic tabs away from the sides of the module and remove it Installing memory 39 4 If you are installing two memory modules into one dual channel two slots per bank bank RIMM BANK 0 install two identical RIMMs in RIMM BANK 0 and two C RIMMS in RIMM BANK 1 on the system board RIMM BANK 0 Oo o M r RIMM BANK 1 RIMM modules C RIMM modules OR If you are installing four memory modules into two d
28. atures back 4 front 2 files backing up 69 deleting 64 fragmentation 67 front bezel removing 23 replacing 23 front features 2 G game port 6 H hard drive cabling information 22 checking for errors on 65 checking for free space 63 defragmenting 67 installing 21 preparing to install 21 removing 21 replacing 21 scanning for errors on 65 troubleshooting 85 hardware management LANDesk Heceta IV 7 Hibernate mode 3 53 58 59 humidity protecting the computer 9 l installing 3 5 inch device 21 adapter card 30 add in card 30 battery 42 bezel 23 case cover 17 CD DVD drive 21 diskette drive 21 expansion card 30 hard drive 21 LANDesk Client Manager 74 main board 35 memory 37 power supply 33 system board 35 interference avoiding magnetic 9 J jacks Ethernet 5 external audio 6 external microphone 6 external speakers 6 headphones 6 line in 6 line out 6 modem 6 network 5 speaker out 6 joystick port 6 jumper configuration 49 settings 49 K keyboard cleaning 72 port 5 troubleshooting 82 L LANDesk Client Manager installing 74 restoring 74 line conditioners 52 line in jack 6 line out jack 6 magnetic fields protecting your computer 9 main board installing 35 removing 35 replacing 35 main menu BIOS Setup utility 47 maintenance cleaning component exteriors 71 cleaning the case 71 cleaning the keyboard 72 cleaning the mouse 73 cleaning the screen 72 defragmenting 67 using Scheduled Task W
29. ault printer make sure you have selected it through the program s printer setup function The printer has not been In the Printers window double click Add added to the computer Printer Follow the on screen instructions for adding the new printer The printer is not on line Make sure the on line or ready light is on or ready the display indicates Ready The printer prints garbled text Probable cause Solution The wrong driver is being In the Printers window click to select the used for the selected printer printer click File then select Properties Make sure the printer is using the correct printer driver If not install the correct one Printer problems 89 Video problems 90 The computer is running but the screen is blank Probable cause The monitor is not turned on The monitor s data cable is not connected The connector or cable is damaged The monitor brightness and contrast controls are turned down System board memory is not seated properly indicated by a beep The monitor is defective Solution Make sure the monitor is plugged in and turned on If the monitor is turned on the green power LED should illuminate Make sure the monitor data cable is connected to the video controller on the back of the computer Check the connector and cable for bent or damaged pins Adjust the brightness and contrast knobs to the center position Open the computer and reseat the system
30. board memory Connect a working monitor to the computer The image on the screen is dim or difficult to read Probable cause The monitor brightness and contrast controls are turned down Light is glaring off the display The monitor may be old Troubleshooting Solution Adjust the brightness and contrast knobs until the text becomes clear Position the monitor away from the sun or other light source Replace the monitor The color monitor displays everything in black and white Probable cause The computer was turned on before the monitor The display type is set incorrectly Solution Make sure the monitor is turned on then restart the computer In the Control Panel window double click Display set the display to the appropriate video type and resolution then restart the computer The displayed characters are garbled Probable cause The video cable is damaged The display setup is incorrect The video is distorted Probable cause The monitor controls are not properly adjusted The connector or cable is damaged The surge protector or UPS is damaged The monitor is too close to a source of electrical interference The monitor needs to be degaussed Solution Make sure the cable and connectors are in good condition no bent pins or broken wires In the Control Panel window double click Display and check the settings The correct video type should be selected along with a s
31. checking This option will check the volume for SZ enos Check Now Defragmentation amp This option will defragment files on the volume s Defragment Now 4 Click Check Now 5 Select the options to use then click Start For help press F1 Windows checks the drive for errors This process may take several minutes 6 Correct any problems that are found by following the on screen instructions After Windows has finished checking the drive for errors it provides a summary of the problems that it found 7 Click OK e 66 Managing Your Computer Defragmenting the hard drive When working with files sometimes Windows divides the file information into pieces and stores them in different places on the hard drive This is called fragmentation and it is normal In order for the computer to use a file Windows must search for the pieces of the file and put them back together This process slows the hard drive performance The Disk Defragmenter program organizes the data on the drive so that each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmen
32. ctric service equipment Power service grounding electrode system NEC Art 250 Part H Ground clamps Grounding conductors NEC Section 810 21 Antenna discharge unit NEC Section 810 20 Ground clamp N OA A WwW IM Antenna lead in wire Television antenna connectors protection for systems fitted with TV cable TV tuner cards 117 Notices Copyright 2001 Gateway Inc All Rights Reserved 4545 Town Centre Court San Diego CA 92121 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvem
33. d with Gate A20 when switching to protected mode during the memory test Could not read sector from corresponding drive Corresponding drive is not an ATAPI device Run Setup to make sure device is selected correctly No response from diskette drive An error occurred when testing L2 cache Cache memory may be bad The battery may be losing power Replace the battery soon The display type is different than what has been stored in CMOS Check the BIOS Setup utility to make sure the type is correct The CMOS checksum is incorrect CMOS memory may have been corrupted Run the BIOS Setup utility to reset values CMOS values are not the same as the last boot These values have either been corrupted or the battery has failed The time and or date values stored in CMOS are invalid Run the BIOS Setup utility to set correct values Error during read write test of DMA controller Error message FDC Failure HDC Failure Memory Size Decreased Memory Size Increased Memory Size Changed No Boot Device Available Off Board Parity Error On Board Parity Error Parity Error No Keyboard Found No Mouse Found S M A R T Indicates An Imminent Hard Drive Failure No CD ROM DVD Drive Found No Hard Drive Found Description Error occurred trying to access diskette drive controller Error occurred trying to access hard disk controller Memory size has decreased since the last boot If no memory was remo
34. e out 2 rear out jack Line out 1 speakers jack Microphone jack Line in jack Shipping screw Cover release levers Icon d x39 2 p gt Ss 5 Description Plug a joystick or MIDI device into this port Plug a modem cable into this jack Rear Out Plug powered speakers or an external amplifier into this jack This jack is color coded black Speakers Plug powered speakers an external amplifier or headphones into this jack This jack is color coded green Plug a microphone into this jack This jack is color coded red Plug an external audio input source such as a stereo into this jack so that you can record sound on your computer This jack is color coded blue Remove the shipping screw prior to using the cover release levers to open the side panel For more information on opening your case see Opening and closing on page 17 Use the cover release levers to open the side panel for access to the inside of the case For more information on opening your case see Opening and closing on page 17 6 Checking Out Your Gateway Computer Heceta IV hardware management Heceta IV is an integrated data acquisition system that lets you monitor the status of your system hardware Monitored information includes internal temperature fan speed voltage and chassis intrusion to alert you in the event of case cover removal The features of the hardware management system can be accessed through LAND
35. e the Gateway Mid Tower case 1 For more stability place the computer on its side 2 Make sure all of the internal cables are arranged inside the case so they will not be pinched when you close the case LL ea PTT e m Opening and closing 19 3 Align the door tabs into the case notches 4 Swing the side panel toward the case until the release levers lock 6 f Il lll agg num 5 Return the computer to its upright position 6 Reconnect the cables and power cord eS 20 Working with the Gateway Mid Tower case Adding or replacing drives Preparing to add or replace a drive One 3 5 inch diskette drive one 3 5 inch hard drive and one CD drive are included with your computer You can add one additional half height 3 5 inch tape storage or disk storage device As you prepare to install drives keep the following in mind To remove and install drives use an antistatic wrist strap m If you remove a drive place it in an antistatic bag or container Before you install a drive see the drive documentation for information on configuring the drive setting any jumpers on the drive and attaching cables to the drive If you are installing a drive that requires a controller card install the card before you install the drive IDE cables automatically assign master slave positions to the drives they connect You can override these assignments using the jumpers on the drives IDE
36. ed below 78 Turn off the computer and make sure that all exterior cables are attached and secured to the correct connectors Make sure that all power switches are on If the computer is plugged into a power strip or surge protector make sure it is turned on also Enter the BIOS Setup utility and compare the settings on the screen with your notes or the computer hardware manuals Correct any discrepancies Troubleshooting m Turn off the computer remove the cover and make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins Disconnect and reconnect the cables Close the case as described on page 17 then turn on the computer m Turn off the computer remove the cover and if you have the proper test equipment make sure that the new battery has power Although unlikely your new battery may be defective Close the case as described on page 17 then turn on the computer Battery installation problems 79 CD drive problems An audio CD produces no sound Probable cause The CD is loaded incorrectly The speakers are not connected The speaker volume is turned down The speakers may be muted through the Multimedia volume control The speakers may be faulty The sound card may not be installed correctly The CD drive audio cable may be installed incorrectly Troubleshooting Solution Make sure t
37. ee ee baw eee YR 37 Installing or replacing RIMM memory 0 000 ee eee eee 37 Replacing the battery 2 eee 42 4 Using the BIOS Setup Utility 45 About the BIOS Setup utility llli 45 Updating the BIOS aiu baiana a iiaa ehh 48 Setting the BIOS configuration jumper 00000 cee eee 49 5 Managing Your Computer Lueessses 51 Protecting against power source problems 000000 eee eee 51 Surge suppressors slsslllseeese rn 51 Line conditioners sllseeseleeel RR eh 52 Uninterruptible power supplies 0 0 0 0 BB 52 Power management sss hr 53 Using Standby mode ssssseseeeee tees 54 Changing power settings 0 00 c cece eee eee 55 Changing the power scheme 0 0 cece eee rens 55 Changing advanced power settings 000 cece eee eee 57 Activating Hibernate mode 00 eee eee 58 Installing an Uninterruptible Power Supply in Windows XP 59 Protecting your computer from viruses 000 cee tee 61 Managing hard drive space 00 eee 63 Checking hard drive space 0 00 tees 63 Using Disk Cleanup 000 cee tte 64 Checking the hard drive for errors 0 0 ee 65 Defragmenting the hard drive eee eee 67 Backing up files eritar ieres in E ekinn aeae inakaa Eaa 69 Using the
38. entions used in this manual v Getting additional information Log on to the technical support area of www gatewayatwork com to find information about your computer or other Gateway products Some types of information you can access are vi Hardware driver and program updates Technical tips Service agreement information Technical documents and component information Frequently asked questions FAQs Documentation for peripherals or optional components Online technical support Checking Out Your Gateway Computer This chapter provides basic information about your Gateway computer Read this chapter to find out m Where components and connectors are located m What accessories are available These illustrations show typical computer systems Your computer system may not look exactly the same Gateway Mid Tower front CD DVD drive CD DVD eject button Diskette eject button Power button USB 2 0 ports 2 Checking Out Your Gateway Computer Component Icon CJ ve ROM CD DVD drive CD DVD eject button Diskette drive Diskette eject button Power button USB 2 0 ports c Description Use a CD drive for installing software programs playing audio CDs and accessing data Use a DVD drive for installing software programs playing audio CDs and DVDs and accessing data Press this button to open the CD DVD drive tray Use this drive to store smaller files on diskettes Press this button
39. ents in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions Gateway Online Network O N solution Gateway Photo Ware Gateway Professional PCs Gateway Profile Gateway Solo green stylized GATEWAY green stylized Gateway logo Gateway Teacher Ware Gateway Video Ware HelpSpot InforManager Just click it Learn 9 Gateway Kids BackPack SERVE TO ORDER Server Watchdog SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names men
40. ep your system performing at its best You may want to gather these items and put together a computer cleaning kit A soft cloth Window cleaner not for use on LCD panels An aerosol can of air that has a narrow straw like extension Isopropyl alcohol Cotton swabs A CD DVD drive cleaning kit Cleaning the exterior Warning When you shut down your computer the power turns off but some electrical current still flows through the computer To avoid possible injury from electrical shock unplug the power cord and modem cable from the wall outlets Always turn off the computer and other peripherals before cleaning any components Use a damp lint free cloth to clean the computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With the computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside the computer Cleaning your computer 71 Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off the computer and turn the unit upside down Let the liquid drain then let
41. er device does not have the port open for example someone is on the phone or another modem is in use Modem problems 87 Peripheral adapter problems 88 The computer does not recognize an adapter card Probable cause The interrupt or I O address is set incorrectly The card was not configured through the software The card was not installed correctly Troubleshooting Solution Check the address configuration of the adapter card and make sure that it does not conflict with another card in the computer Configure the card with the appropriate software Make sure that the jumpers are configured correctly then reseat the card Printer problems The printer will not turn on Probable cause Solution The printer is not plugged in Make sure the power cable is plugged into a working power source The printer is not turned on Make sure the printers power switch is pressed or set to the On position If the printer is turned on the green power LED should be illuminated The printer is defective Try another printer if one is available The printer is turned on but will not print Probable cause Solution The printer is not connected Make sure the data cable is properly to the computer connected between the printer and the computer Check the connector and cable for bent or broken pins The printer is not designated If the printer that you are trying to print to is as the default printer not the def
42. er position for the correct power available In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply is always set to this when the computer is operating in the United States In other areas of the world such as Europe the utility power is supplied at 230 volts at 50 Hz If the computer is operating in an environment such as this the voltage selector switch needs to be moved to 230 Plug a Personal System 29 PS 2 mouse into this port Plug a PS 2 keyboard into this port Plug USB Universal Serial Bus devices such as a USB keyboard scanner or camera into these ports Legacy support for USB keyboards and mice require that they be plugged into a USB 1 1 port Plug USB keyboards or mice into the USB 1 1 ports Plug a serial device such as a digital camera into this port Plug a parallel device such as a printer into this port Plug an Ethernet 10 100 network cable into this jack Plug USB Universal Serial Bus devices such as a USB keyboard scanner or camera into these ports Legacy support for USB keyboards and mice require that they be plugged into a USB 1 1 port Plug USB keyboards or mice into the USB 1 1 ports located on the back of the computer Plug an external analog monitor into this port Plug an external digital monitor into this port Plug a television into this port Gateway Mid Tower back 5 Component Joystick MIDI port Modem jack Lin
43. esk Client Manager which also provides a quick system health indicator Heceta IV hardware management 7 8 Checking Out Your Gateway Computer System Setup Setting up your computer Use the instructions on the Setup Poster that came with your computer to assemble your computer You should prepare a safe working environment before assembling your computer by following these guidelines Use a clean flat and stable surface for your computer Allow at least 6 inches at the rear of the computer for cabling and air circulation Obtain a grounded three prong AC surge protected power strip A surge protected power strip helps protect against AC power fluctuations Protect your computer from extreme temperature and humidity Do not expose your computer to direct sunlight heater ducts or other heat generating objects Keep your computer away from equipment that generates magnetic fields such as unshielded stereo speakers Even a telephone placed too close to the computer may cause interference Plug the computer into a wall outlet or power strip that is easily accessible Important Keep the computer boxes and packing material in case you need to send the computer to Gateway for repairs If you M return your computer in different packaging your warranty may be voided Setting up your computer 9 Starting your computer Before you start your computer for the first time m Make sure that the voltage selector switc
44. g power m If a power strip is used it is turned on and the circuit breaker is set m The voltage selection switch on the computer power supply reflects the proper voltage Verifying your configuration If your computer is not operating correctly the BIOS may contain an invalid configuration parameter Open the BIOS Setup utility and check your configuration settings See About the BIOS Setup utility on page 45 Introduction 77 Troubleshooting guidelines As you troubleshoot your computer keep the following guidelines in mind W Never remove the case cover while the computer is turned on Do not attempt to open the monitor Even if the power is disconnected stored energy in the monitor components can inflict a painful or harmful shock If a peripheral does not work make sure that all of the connections are secure If you see an error message on the screen write it down word for word You may be asked about it when calling Gateway Technical Support Only qualified personnel should open the computer for maintenance If you are qualified to maintain the computer yourself make sure you are properly grounded before opening the computer case For more information on preventing electrostatic damage to the computer see Preventing static electricity discharge on page 15 if you have a Gateway Mid Tower case Battery installation problems If you have problems after installing the new battery try each of the items list
45. giving you the incorrect time If so open the BIOS Setup utility and make note of any custom values in the various menus before replacing the battery Replacing the battery resets the BIOS Setup utility to its default values Warning There is a danger of explosion if the battery is incorrectly replaced Replace the battery only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Attention Il y a danger d explosion s il y a replacement incorrect de Q la batterie Remplacer uniquement avec une batterie du m me type ou d un type quivalent recommand par le constructeur Mettre au rebut les batteries usag es conform ment aux instructions du fabricant When disposing of used batteries check local and national laws regarding disposal of toxic or dangerous waste To replace the battery 42 1 Restart the computer and start the BIOS Setup utility by pressing F1 when you are prompted to do so 2 Verify that all your settings are currently correct then from the Exit menu select Save Custom BIOS Settings For more information about the BIOS Setup utility program see Using the BIOS Setup Utility on page 45 3 Turn off the computer and disconnect the power cord modem cable if installed and all external peripheral devices 4 Remove the cover See Opening and closing on page 17 and Preventing static electricity discharge on page 15
46. h on the back of the computer is set to the correct voltage for your area This switch is set at the factory to the correct voltage see Gateway Mid Tower back on page 4 for the voltage selector switch location m Make sure all cables are firmly connected to the proper ports on the back panel of the computer Caution Make sure your computer and peripherals are turned off and unplugged from the power outlet when you connect N peripherals to the computer or you might damage the computer or the peripherals m Make sure the computer and monitor are plugged into an AC outlet or power strip and that the power strip is turned on To start the computer 1 If you have connected the computer components to a power strip make sure all the computer components are turned off then turn on the power strip 2 Turn on the monitor 3 Turn on any other components connected to the computer such as speakers a printer or a scanner 4 Turn on the computer If nothing happens when you turn on the computer m Make sure that the power cables are securely plugged in and that your power strip if you are using one is plugged in and turned on m Make sure the monitor is connected to the computer plugged into the power strip or AC outlet and turned on You may also need to adjust the brightness and contrast controls on the monitor e 10 System Setup Understanding the Power On Self Test When you turn on your computer the Power On Self
47. he label is facing up then try again Make sure the speaker cables are connected properly and securely Check the volume control and turn it up if necessary Make sure mute controls are turned off To make sure mute is turned off In Windows XP click Start then select Control Panel Click Sounds Speech and Audio Devices then Adjust the system volume Make sure that the Mute check box is not selected In Windows Me Windows 2000 Windows 98 and Windows NT double click the speaker icon in the lower right corner of the taskbar and make sure that the Master Out CD Audio MIDI Digital and Wave Mute check boxes are not selected Connect a set of headphones to the line out jack to test the output If they work replace the speakers Open the computer then reseat the sound card Make sure the cables are connected properly Some computers do not have sound cards because sound capabilities are built into the system board Open the computer and make sure the cables are connected properly Some computers do not have sound cards because sound capabilities are built into the system board An audio CD will not play Probable cause The CD is loaded incorrectly The CD is scratched or dirty Solution Make sure the label is facing up then try again Try cleaning the CD with a lint free cloth Make sure the CD is not scratched The computer does not recognize the CD drive Probable cause The CD is not intended fo
48. he modem connection Help protect your Q computer by using a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an antenna cable TV jack During an electrical storm unplug both the surge protector and the modem Protecting against power source problems 51 When purchasing a surge suppressor m Make sure the surge suppressor meets the appropriate product safety certification for your location such as Underwriters Laboratories UL m Check the maximum amount of voltage the suppressor allows to pass through the line The lower the voltage that the suppressor allows to pass through the better the protection for your computer m Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for your computer m Check for line conditioner capabilities A line conditioner smooths out some of the normal line noise small voltage fluctuations of an electrical supply Line conditioners A line conditioner protects your computer from the small fluctuations in voltage from an electrical supply Most computers can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your computer is located near or shares a circuit with a device that causes electromagnetic interference such as
49. ing or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page oron the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Safety Regulatory and Legal Information Canada Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per DOC notice for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety re
50. ing the Standby mode Once in Standby mode your computer reduces or turns off the power to most devices except memory However the information in the memory is not saved to the hard drive If power is interrupted the information is lost The table below shows how to use Standby mode If your computer and you want to then is Off Start up Press the power button On Enter Standby mode In Windows XP click Start then click Turn Off Computer then click Stand By OR In Windows Me Windows 2000 or Windows 98 click Start then select Shut Down Stand By then click OK On Enter Hibernate In Windows XP click Start then click mode must be Turn Off Computer press and hold enabled SHIFT then click Hibernate OR In Windows 2000 click Start then select Shut Down Hibernate then click OK In Standby or Exit Standby or Move the mouse or press any key on Hibernate mode Hibernate mode the keyboard On Shut down Click Start then click Turn off computer or Shut Down then click Turn off or Shut Down Important If for some reason you cannot use the Turn Off Computer or Shutdown options in Windows to shut down your 2 computer press the power button for about five seconds 54 Managing Your Computer Changing power settings You can change power management settings such as the power button function and power saving timers by changing power settings in Windows You can also adjust power schemes and
51. intenance The Performance and Maintenance window opens OR In Windows Me Windows 2000 or Windows 98 click Start then select Settings then Control Panel The Control Panel window opens If you do not see the Power Options or Power Management icon click view all Control Panel options 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Hibernate tab Power Options Properties Power Schemes Advanced Hibernate UPS memory on your hard disk and then shuts down When your hj When your computer hibernates it stores whatever it has in computer comes out of hibernation it returns to its previous state Hibernate Disk space for hibernation Free disk space 17 985 MB Disk space required to hibernate 127 MB 4 Select the Enable hibernation check box then click Apply Hibernate mode is now an option you can select in the Power Schemes and Advanced tabs 5 Click OK e 58 Managing Your Computer To place your computer into hibernation m To use hibernation as a power savings mode open the Power Options dialog box click the Power Schemes or Advanced tab select Hibernate as one of the power settings then save the changes by clicking OK m To manually place your computer into hibernation m In Windows XP click Start then click Turn off computer then hold the Shift key down while clicking Standby OR m In Windows Me Wind
52. izard 70 maintenance menu BIOS Setup utility 47 manual conventions V memory installing RIMM 37 troubleshooting 86 microphone jack 6 MIDI port 6 modem jack 6 troubleshooting 87 monitor Index 121 adjusting 10 port 5 troubleshooting 90 mouse cleaning 73 port 5 troubleshooting 83 N network jack 5 Norton Antivirus 61 O opening the case 17 operating system setting up 11 P parallel port 5 peripheral devices troubleshooting 88 ports game 6 joystick 6 MIDI 6 monitor 5 parallel 5 PS 2 keyboard 5 PS 2 mouse 5 serial 5 USB 3 5 POST power on self test 11 power advanced settings 55 57 BIOS Setup utility menu 47 button 3 10 12 13 changing advanced settings 57 changing modes 54 changing schemes 55 changing settings 55 connecting 9 connector 5 Hibernate mode 53 58 122 Index LED 10 line conditioners 52 management 53 schemes 55 source problems 51 Standby mode 53 56 surge suppressors 51 uninterruptible power supply UPS 52 power button 3 54 power supply installing 33 removing 33 replacing 33 printer parallel port 5 troubleshooting 89 protecting computer against power source problems 51 R recovery system 75 removing 3 5 inch device 21 adapter card 30 add in card 30 battery 42 case cover 17 CD DVD drive 21 diskette drive 21 expansion card 30 files and folders 64 front bezel 23 hard drive 21 main board 35 power supply 33 system board 35 replacing 3 5 inch device 21
53. ksum to zero An external ROM module for example a video BIOS can also issue audible errors usually consisting of one long tone followed by a series of short tones For more information on the beep codes issued check the documentation for that external device There are several POST routines that issue a POST terminal error and shut down the system if they fail Before shutting down the system the terminal error handler issues a beep code signifying the test point error This beep code consists of one long tone and a series of short tones Troubleshooting If POST completes normally the BIOS issues one short beep before passing control to the operating system Short Beeps 4 Oo OA NID a A OQ I oe oOo Description Refresh failure Parity cannot be reset First 64 KB memory failure Timer not operational Not used 8042 GateA20 cannot be toggled Exception interrupt error Display memory R W error Not used CMOS shutdown register test error Invalid BIOS for example POST module not found Beep codes 95 96 Troubleshooting Reference Data Intel 850 ATX System Board Technical Reference Features This FC PGA2 system board uses the Intel 850 chipset The system board supports Direct RAMBUS RDRAM RIMM system memory Intel Pentium 4 processors Ultra ATA 33 66 100 drives 100 MHz Front Side Bus FSB 400 MHz Data Bus 4x AGP ACPI 1 0b power management Integrated Intel 802 3 10 100 Mbit sec
54. lace e Cleaning your computer 73 Checking system health with LANDesk LANDesk Client Manager is a desktop management interface DMI that lets you monitor the health of your system components Through LANDesk you can view software and hardware properties You can also set LANDesk to notify you when system resources reach certain levels To install LANDesk Client Manager 74 1 In the C DMI folder on your hard drive double click the Setup icon to launch the install wizard 2 Follow the instructions that appear on the screen If you are prompted for a password during the installation process type lowtco e LANDesk Client Manager comes with complete electronic documentation and online help Refer to these documents and the program s Help for more information If you need to restore LANDesk from the System Restoration CD and are prompted for a password type lowtco and press ENTER Managing Your Computer System recovery Take advanced precautions that will allow you to restart your system and recover damaged files in the event that your hard drive is damaged or your BIOS or system files get corrupted Creating a startup diskette If your computer hard drive is damaged you may not be able to start the computer from the hard drive A startup diskette is a bootable diskette that enables you to start the computer and attempt to fix the problem Some operating systems prompt you to create a startup diskette as part of
55. liance with FCC rules FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway E 4650 For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your IN authority to operate the product Telecommunications per FCC part 68 Regulatory compliance statements 109 applicable to products fitted with USA modems 110 Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant
56. lti Frequency DTMF signaling Warning Although this equipment can use either loop disconnect Pulse or DTMF Tone signaling only the performance of the DTMF signaling is subject to regulatory requirements for correct operation It is therefore strongly recommended that the equipment is set to use DTMF signaling for access to public or private emergency services DTMF signaling also provides faster call setup This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the event of problems you should contact Gateway Technical Support 112 Safety Regulatory and Legal Information Japan VCCI statement This equipment is in the Class B category Information Technology Equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling RESET OUC ORES PRMUERESSMESAEMAMRBA VCC DEN eee lc E EN d RE
57. modem cable Before working with computer components follow these guidelines m Avoid static causing surfaces such as carpeted floors plastic and packing foam m Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection m Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface Working with the Gateway Mid Tower case Opening and closing The Gateway Mid Tower case provides toolless access to internal components Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer then unplug the Q power and modem cords before opening the case To open the Gateway Mid Tower case 1 Turn off the computer 2 Following all static electricity discharge precautions disconnect the power cord and all other cables 3 Drain any residual power from the computer by pressing the power button 4 For stability place the computer on its side 5 Remove the shipping screw then push the cover release levers away from each other Shipping screw RU HHHETETILIU 0 e m Opening and closing 17 6 Swing the side panel away from the case 18 Working with the Gateway Mid Tower case To clos
58. n screen has the following menu selections at the top of the screen Maintenance lets you clear Setup passwords and enable extended configuration mode The maintenance menu is only displayed when the BIOS configuration jumper is set to configure see Setting the BIOS configuration jumper on page 49 for more information Main gives you access to basic information and settings related to your computer hardware and configuration Advanced gives you access to information and settings for computer resources hardware and computer configuration Security gives you access to settings related to computer access passwords and security settings Power gives you access to information and settings for power management features Boot gives you access to information and settings for boot features and boot sequences Exit gives you access to options for exiting the BIOS Setup utility Refer to the Help box on the right side of the BIOS Setup screens for information about menu items About the BIOS Setup utility 47 Updating the BIOS If you need a new version of the BIOS you can download the BIOS update from technical support area on the Gateway Web site www gatewayatwork com and install the new version from a diskette To update the BIOS you need to perform the following tasks in sequence 1 Create a bootable diskette 2 Save the current BIOS settings 3 Create the BIOS update diskette 4 Update the BIOS 5 Load the BIOS settings Foll
59. n the case by following the procedure To open the Gateway Mid Tower case on page 17 2 For more stability place the computer on its side 3 Disconnect any cables that are attached to the card noting their locations and orientation You will reconnect the cables after you install the new card 4 Remove the card retention cover thumb screw that secures the card retention cover to the case Card retention cover thumb screw 30 Working with the Gateway Mid Tower case 5 While holding the expansion card retention cover open remove the expansion card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause A electrostatic damage to the card 6 While holding the retention cover open install the new card into the expansion slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways Replacing expansion cards 31 7 Lock the card in place by pushing the expansion card retention cover inward then secure the expansion card retention cover with the card retention cover thumb screw 8 Reconnect any cables to the card 9 Close the case by following the procedure To close the Gateway Mid Tower case on page 19 10 Refer to the guide that came with the card for any special software installation instructions e 3
60. ndication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Regulatory compliance statements 111 European Union The following information is only applicable to systems labeled with the CE mark CC European directives This Information Technology Equipment has been tested and found to comply with the following European directives EMC Directive 89 336 EEC with amending directives 92 31 EEC amp 93 68 EEC as per EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 55024 Low Voltage Directive Safety 73 23 EEC as per EN 60950 A1 A2 A3 A4 A11 Radio and Telecom Terminal Equipment Directive 199 5 EC as per CTR21 if fitted with a modem device European telecommunication information for products fitted with EU approved modems Marking by the symbol CE indicates compliance of this equipment to the Radio and Telecom Terminal Equipment Directive 1999 5 EC Such marking is indicative that this equipment meets or exceeds the following technical standards CTR 21 Attachment requirements for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting voice telephony services in which network addressing if provided is by means of Dual Tone Mu
61. ns line cord Safety Regulatory and Legal Information Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure comp
62. ords or recover your BIOS if it becomes corrupted For information about the location of this jumper see Section 1 on page 99 Setting Jumper placement When used Normal For normal operation CONFIG 1 2 position O J9H2 3 Configure For clearing passwords 2 3 position J9H2 3 Recover For recovering the BIOS CONFIG no jumper J9H2 3 Intel 850 ATX System Board Technical Reference 103 Specifications The following specifications are for the standard configuration Your system may contain optional equipment All specifications are subject to change without notice or obligation 104 Supported processors Chipset Memory BIOS Hard drive interface Diskette drive interface Universal Serial Bus USB Mouse Keyboard Input Output connectors LAN Subsystem Battery AGP expansion slot PCI expansion slots CNR expansion slot Reference Data Intel Pentium 4 processors utilizing 478 pin FC PGA2 connector Intel 850 184 pin 2 5V PC800 Direct Rambus Interface Memory Modules RIMMs Two channels Four slots Expandable to 2 GB with 512 Mb technology AMI BIOS Flash BIOS for easy updates from diskette Supports four IDE devices using two on board PCI IDE connectors with PIO Bus Master and Ultra DMA33 66 100 operation modes Automatic drive type selection for easy setup A diskette drive controller is integrated on the system board Support is available for a single diskette d
63. ous Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus m Periodically updating your Norton AntiVirus program to protect against the latest viruses Help and For more information on protecting your computer from Support viruses click Start then select Help and Support or Help oe To scan for viruses 1 Click Start then select All Programs Norton AntiVirus then Norton AntiVirus 2002 Norton AntiVirus opens 2 Click Scan for Viruses 3 Select the type of scan you want to make in the Scan area then under Actions click Scan us Protecting your computer from viruses 61 iil To remove a virus 1 Find and remove the virus immediately using Norton AntiVirus 2 Turn off your computer and leave it off for at least 30 seconds 3 Turn on the computer and rescan for the virus e To update Norton AntiVirus 1 Click Start then select All Programs Norton AntiVirus then LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 2 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 3 When the program has finished click Finish e 62 Managing Your Computer Managing hard drive space Windows provides several utilities you can use to manage your hard drive Checking hard drive space Help and For more information on checking hard drive space click Support Start then
64. ow the detailed instructions for updating the BIOS that are included in the self extracting file that you can download from the technical support area of Gateway s Web site 48 Using the BIOS Setup Utility Setting the BIOS configuration jumper The system board has a configuration jumper related to the BIOS Place a jumper on specific pins to reset the CMOS settings to the BIOS defaults or to erase a misplaced or forgotten password For more information on the location and use of the configuration jumper see BIOS configuration jumper settings on page 103 Caution Moving a jumper while the power is on can damage your computer Always turn off the computer and unplug the IN power cord from the computer before changing jumper settings Setting the BIOS configuration jumper 49 50 Using the BIOS Setup Utility Managing Your Computer Protecting against power source problems Surge suppressors line conditioners and uninterruptible power supplies can help protect your computer against power source problems Surge suppressors During a power surge the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and helps prevent them from reaching your computer Warning High voltages can enter your computer through both the power cord and t
65. ows 2000 or Windows 98 click Start then Shut Down Hibernate then OK Installing an Uninterruptible Power Supply in Windows XP To install an Uninterruptible Power Supply in Windows XP 1 Click Start then select Control Panel Click Performance and Maintenance The Performance and Maintenance window opens 2 Click the Power Options icon The Power Options Properties dialog box opens Power management 59 3 Click the UPS tab Power Options Properties Power Schemes Advanced Hibernate UPS Uninterruptible Power Supply Status us i Manufacturer None 3j Model A The UPS service is currently stopped 4 Click Select The UPS Selection dialog box opens 5 Select the manufacturer and model of the UPS device 6 Click the serial port where the UPS device is attached 7 Click Finish 8 Click OK e 60 Managing Your Computer Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer then spreads from one computer to another Viruses can damage data or cause your computer to malfunction Some viruses go undetected for a period of time because they are activated on a certain date Protect your computer from a virus by m Using your Norton AntiVirus program to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet m Checking all programs for viruses before installing them m Disabling macros on suspici
66. p device such as a CD R CD RW or Zip drive to do a complete hard drive backup If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit our Web site at www gateway com Help and For more information on backing up files click Start then Support select Help and Support or Help Managing hard drive space 69 Using the Scheduled Task Wizard The Scheduled Task Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and Error checking or ScanDisk Help and For more information on using the Scheduled Task Wizard Support click Start then select Help and Support or Help To start the Scheduled Task Wizard 1 Click Start then select All Programs Accessories System Tools then Scheduled Tasks The Scheduled Tasks window opens 2 Double click Add Scheduled Task The Scheduled Tasks Wizard opens Scheduled Task Wizard This wizard helps you schedule a task for Windows to perform You select the program you want Windows to run and then schedule it for a convenient time Click Next to continue j Cancel 3 Click Next then select the Scheduled Task Wizard option you want to create and follow the screen prompts to customize the task Important Your computer must be on during scheduled d tasks G 70 Managing Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps ke
67. quirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Q Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an i
68. r PC use The CD drive needs to be added as new hardware The secondary IDE device may be disabled The CD cables are not installed correctly The CD drive may be defective Solution Make sure the CD is PC compatible In the Control Panel window double click Add New Hardware Follow the on screen instructions for adding the drive Restart your computer then press F1 to open the BIOS Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both and the Secondary IDE Master to Auto Open the computer and make sure all cables between the CD controller and the CD drive are connected correctly Replace the CD drive CD drive problems 81 Computer problems 82 The computer will not start up Probable cause The computer is not connected to an AC outlet The voltage selection switch is not set correctly Solution Make sure the power cable s are connected correctly to an operating AC power source Make sure the voltage selection switch is set correctly for your area The computer is non responsive Probable cause An error occurred while running a program or your computer may be out of memory The heatsink is not properly seated on the processor Solution Restart your computer If the computer is still non responsive press and hold in the power button for 5 seconds to turn the computer off Turn the computer back on and follow the on screen instruction
69. rive 4 USB 2 0 ports 2 USB 1 1 ports 4 rear ports 2 USB 2 0 2 USB 1 1 2 front panel ports USB 2 0 PS 2 mouse port PS 2 keyboard port One parallel LPT port and one serial COM port Settings are configurable from the system setup program No jumper changes required Integrated Intel 802 3 10 100 Mbit sec LAN 2032 style 1 5 1 not supported Environment Operating temperature 10 C to 35 C 50 F to 95 F Humidity 20 to 80 Altitude 60 96 m to 3048 m CPU clearance gt 10 16 mm after installation top and sides Many products for Gateway and its subsidiaries are custom engineered by our suppliers to Gateway specifications and may vary from similarly marketed products Intel 850 ATX System Board Technical Reference 105 106 Reference Data pie d Regulatory and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against O personal injury and damage to your Gateway system Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not u
70. s Reseat the heatsink The keyboard does not work Probable cause A key was pressed while the computer was starting up The keyboard is not plugged in or connected properly Something spilled into the keyboard The keyboard is defective Troubleshooting Solution Clear the stuck key then turn off the computer wait for a few seconds then turn the computer back on Make sure the cable is plugged in correctly Turn off the computer Turn the keyboard upside down to drain then turn it over and let it dry before using the keyboard again Try a keyboard you know is working The mouse does not work Probable cause Solution The mouse is not plugged in Make sure the cable is plugged in correctly or connected properly The mouse driver did notload Loadthe appropriate mouse driver manually or when the computer started contact Gateway Technical Support The mouse is defective Try a mouse that you know is working Computer problems 83 Diskette drive problems 84 The computer does not recognize the diskette drive Probable cause The diskette drive may be configured incorrectly The drive cables are not connected properly Solution Restart your computer then press F1 to open the BIOS Setup utility In the Advanced Diskette Configuration menu make sure that the diskette drive parameters are set correctly Open the computer and make sure all cables are correctly connected to the system board
71. se this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Important safety information 107 Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges
72. ter Network communication may stop the defragmentation process and cause it to start over Help and For more information on defragmenting your hard drive Support click Start then select Help and Support or Help To run Disk Defragmenter 1 In Windows XP click Start then select My Computer OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon 2 Right click the hard drive that you want to defragment then select Properties The System Properties dialog box opens Managing hard drive space 67 3 Click the Tools tab Local Disk C Properties General Tools Hardware Sharing Error checking This option will check the volume for errors Check Now Defragmentation amp This option will defragment files on the volume Is Defragment Now Click Defragment Now 5 If Disk Defragmenter does not start automatically click Start or Defragment 6 Disk Defragmenter shows its progress on the screen When finished Disk Defragmenter asks if you want to quit the program 7 Click Close or Yes e 68 Managing Your Computer Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to a writable CD if you have a CD R or CD RW drive or to diskettes Use a backu
73. the setup process and some will allow you to create one at any time Refer to the software documentation or see the online help for your operating system for specific instructions Keeping a record of system configuration Some operating systems allow you to print a summary of the configuration of your system and the memory allocation This printed summary can provide information to reset your system configuration properly if the information is lost or help you troubleshoot your system Refer to the software documentation or see the online help for your operating system for specific instructions Using your System Restoration CD The System Restoration CD included with your system can be used to m Install hardware drivers m Reinstall selected software applications such as LANDesk Client Manager m Reinstall the operating system Instructions for each operating system are provided with the System Restoration CD System recovery 75 76 Managing Your Computer Troubleshooting Introduction If your computer does not operate correctly re read the instructions for the procedures you have performed If an error occurs within a program consult the documentation supplied with the program This section identifies solutions to some possible problems Troubleshooting checklist Before turning on the computer make sure that m The power cord is connected to the AC power in connector and an AC outlet m The AC outlet is supplyin
74. the Gateway Mid Tower case 3 If you are adding a new drive press in on the two bezel release tabs then swing open the front bezel Adding or replacing drives 23 4 If you are adding a new drive remove the drive bay bezel cover for the bay into which you are installing the new drive 3 5 inch drive bay 5 25 inch drive bay bezel cover tab bezel cover tab 24 Working with the Gateway Mid Tower case 5 If you are adding a new drive remove the EMI shield for the bay into which you are installing the new drive EMI shields 6 If you are replacing a drive disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive Adding or replacing drives 25 7 If there is a shipping screw installed next to the release lever remove the screw then unlock the drive bay by sliding the release lever back toward the back of the case 8 If you are replacing a drive remove the old drive by sliding it forward and out of the drive bay 26 Working with the Gateway Mid Tower case 10 11 12 Set any jumpers on the new drive See the drive manual for further instructions Slide the new drive into the drive bay until it settles into the indentation then lock it into place by sliding the release lever toward the front of the case Connect the drive cables according to the instructions in the drive manual
75. the Gateway logo screen appears during startup The Main BIOS Setup utility screen opens It may not look exactly like the screen shown below BIOS Setup Utility Maintenance Main Advanced Security Power Boot Exit AMI BIOS Version XX XX XX BIOS Build Date XX XX XX BIOS ID AXXXXXXX Processor Type Pentium III tm Processor Speed 800MHz lt gt Select Screen System Memory 128 MB 7 Select Item Change Field System Time XX XX XX Tab Select Field System Date Thu XX XX XXXX F1 General Help F10 Save amp Exit ESC Exit As you select items on the Main menu or in submenus you see specific information related to the current selection in the Item Specific Help box The command bar shows the keystrokes necessary to access help navigate through the menus and perform other functions m Flopensthe Help screen providing general help for using the BIOS Setup utility m The f up arrow and J down arrow keys select items in the menu m The lt left arrow and right arrow keys move you between the menus W ENTER either moves you to a submenu screen when a selected item is preceded by or activates a selected field m Esc closes the screen you are in and returns you to the previous screen or opens a dialog box allowing you to exit from the BIOS Setup utility m F10 opens a screen that lets you save all settings then exit the BIOS Setup utility 46 Using the BIOS Setup Utility The mai
76. the dialog boxes until the wizard tells you to restart the computer If you need to return to the previous dialog box to change any of your entries click Back 4 Restart your computer The setup is complete us Turning off your computer To turn off your computer 12 m In Windows XD click Start then click Turn Off Computer then Turn Off Windows shuts down and turns off your computer OR In Windows Me Windows 2000 Windows 98 or Windows NT click Start then select Shut Down In the Shut Down Windows dialog box select Shut Down then click OK Important If for some reason you cannot use the Turn Off Computer or Shut Down option in Windows to shut down your a computer press and hold the power button for about five seconds e System Setup Restarting your computer If your computer does not respond to keyboard or mouse input you may have to close programs that are not responding If closing unresponsive programs does not restore your computer to normal operation you may have to restart the computer To close unresponsive programs and restart your computer 1 Press CTRL ALT DEL A window opens that lets you close a program that is not responding 2 In Windows XP Windows Me Windows 2000 or Windows 98 select the program that is not responding OR In Windows NT click Task Manager then select the program that is not responding 3 Close the program by clicking End Task 4 Ifthe computer
77. the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it Cleaning the screen If your computer screen is an LCD panel use a soft cloth and water to clean the screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Caution An LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia based A window cleaners OR If your computer screen is not an LCD panel use a soft cloth and window cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the mouse 72 If you have a mouse and the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely then cleaning the mouse will likely improve its accuracy Help and For a video demonstration on cleaning the mouse click Support Start then select Help and Support or Help Managing Your Computer To clean your mouse 1 Turn the mouse upside down 2 Rotate the retaining ring on the bottom of the mouse counter clockwise Dm O o 3 Remove the retaining ring and mouse ball 4 Remove any dust lint or dirt from the mouse ball with a soft cloth 5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol d 6 Replace the mouse ball and lock the retaining ring into p
78. tioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Macrovision statement If your computer has a DVD drive and an analog TV Out port the following paragraph applies This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 118 Safety Regulatory and Legal Information Index Numerics 3 5 inch device cabling information 22 installing 21 preparing to install 21 removing 21 replacing 21 A AC power connector 5 accessories safety precautions 108 adapter card installing 30 removing 30 replacing 30 troubleshooting 88 add in card installing 30 removing 30 replacing 30 troubleshooting 88 additional information vi adjusting the monitor 10 advanced menu BIOS Setup utility 47 air circulation providing space 9 B back features 4 backing up files 69 battery installing 42 removing 42 replacing 42 troubleshooting 78 warnings 42 beep codes 94 BIOS updating 48 BIOS Setup utility 45 menus 47 navigating through 46 saving
79. to eject an inserted diskette Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode For more information on changing power button settings see Power management on page 53 Plug USB Universal Serial Bus devices such as a USB lomega Zip drive scanner or camera into these ports Legacy support for USB keyboards and mice require that they be plugged into a USB 1 1 port Plug USB keyboards or mice into the USB 1 1 ports located on the back of the computer Gateway Mid Tower front 3 Gateway Mid Tower back RA JS Shippi Power connector NB TII pree Voltage selector switch ____ 5 I AOOO NOOO DONOVANI 1 Mouse port s rm c Keyboard port USB 1 1 ports Serial port Cover Parallel port release Network jack levers USB 2 0 ports Analog monitor port Digital monitor port TV out port Joystick MIDI port Modem jack Line out 2 jack Line out 1 jack Microphone jack Line in jack 4 Checking Out Your Gateway Computer Component Power connector Voltage selector switch Mouse port Keyboard port USB 1 1 ports Serial port Parallel port Network jack USB 2 0 ports Analog monitor port Digital monitor port TV out port Icon tee Aho T Description Plug the power cable into this connector Before turning on the computer make sure that the switch is in the prop
80. ual channel banks RIMM BANK 0 and RIMM BANK 1 install two identical RIMMs in RIMM BANK 0 and two identical RIMMs in RIMM BANK 1 on the system board RIMM BANK 0 RIMM modules RIMM BANK 1 RIMM modules md Make sure that you align the notches on the RIMM and C RIMM with the notches on the memory module bank and press firmly into the bank 40 Working with the Gateway Mid Tower case Make sure that the tabs on the sides of the RIMM and C RIMM secure the memory module in the slot When the module is secure you will hear a click as both tabs lock Close the case by following the procedure To close the Gateway Mid Tower case on page 19 7 Turn on the computer Windows starts and the Windows desktop appears In Windows XP click Start then select Control Panel Performance and Maintenance then System The amount of memory in your computer is shown at the bottom of the System Properties window in the General tab OR In Windows Me Windows 2000 or Windows 98 right click the My Computer icon then select Properties The amount of memory in your computer is shown at the bottom of the System Properties window in the General tab e Installing memory 41 Replacing the battery The battery provides power for the computer real time clock and CMOS memory which stores the computer configuration information If your battery is failing you may notice your computer clock slowing down and
81. upported resolution Check your monitor and video controller documentation for details Solution Adjust the monitor controls until the text becomes clear See your monitor documentation for more information Make sure the cable and connectors are in good condition no bent pins or broken wires Disconnect the monitor power cable and connect it directly to the power source Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwave ovens fluorescent lights and metal beams or shelves Turn off the computer and monitor for at least a half hour then restart the computer Video problems 91 Error messages This section lists common error messages that you may see These messages often indicate procedural errors such as an incorrect keystroke or a write protected diskette Some messages however may indicate a problem that requires you to consult the troubleshooting section of this manual Error message GA20 Error Pri Master HDD Error Pri Slave HDD Error Sec Master HDD Error Sec Slave HDD Error Pri Master Drive ATAPI Incompatible Pri Slave Drive ATAPI Incompatible Sec Master Drive ATAPI Incompatible Sec Slave Drive ATAPI Incompatible A Drive Error Cache Memory Bad CMOS Battery Low CMOS Display Type Wrong CMOS Checksum Bad CMOS Settings Wrong CMOS Date Time Not Set DMA Error 92 Troubleshooting Description An error occurre
82. ved then memory may be bad Memory size has increased since the last boot If no memory was added there may be a problem with the system Memory size has changed since the last boot If no memory was added or removed then memory may be bad System did not find a device to boot from A parity error occurred on an expansion card This error is followed by an address A parity error occurred in system board main memory This error is followed by an address A parity error occurred in system board main memory at an unknown address No keyboard was found Check the keyboard connection For more information see The keyboard does not work on page 82 No mouse was found Power down and check the mouse connection For more information see The mouse does not work on page 83 A problem with the hard drive has been detected For more information see Hard drive problems on page 85 The CD ROM drive was not found For more information see CD drive problems on page 80 The hard drive was not found For more information see Hard drive problems on page 85 Error messages 93 Beep codes 94 Whenever a recoverable error occurs during POST the BIOS displays an error message describing the problem The BIOS also issues a beep code one long tone followed by two short tones during POST if the video configuration fails a faulty video card or no card installed or if an external ROM module does not properly chec

Gateway Convertible Tablet PC Laptop User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents