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Garmin DTC300 Printer User Manual

1. DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 37 RESTRICTED USE ONLY Fargo Electronics Inc Diagnosing Image Problems Resolving the Pixel Failure problems All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure Review the following information Symptom A thin line or scratch travels the entire length of the card See sample image below Printer Error State None LCD Error Display None e Driver Monitor Error Display None Check the card stock for scratches Replace the cards as needed Examine the Printhead for visible damage Clean the Printhead See the Cleaning the Printhead procedure 5 Replace the Printhead if the problem persists See Replacing the Printhead Assembly D900023 Mike Berman Student 3957105 library Code 2439 554 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 38 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Card Surface Debris problems All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Procedure 1 Review the following information e Symptom Prints have spots white or colored voids and or dust on them See sample image below Printer Error State None LCD Error Display None Driver Monitor Error Display None Ensure the cards are clean and stored in a dust free environment Do not use cards with embedded contam
2. DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 11 RESTRICTED USE ONLY Fargo Electronics Inc Using the Clean Printer Option Step Deseription Click on the Clean Printer button to display the Clean Printer Utility window Remove all cards from the Card Hopper and close the Hopper door Open the Front Cover and remove the Ribbon Cartridge Remove the paper backing from both sides of the Cleaning Card Place the Cleaning card into the Single Feed Slot amp DTC300 Card Printer Printing Preferences 9 AI XJ Magnetic Encoding Overlay Print Area K Panel Resin Printer Supplies Card Device Options Image Color Calibrate r Card Size CR 80 inches C mm Print Width 2114 Prnt Length 3 370 Orientation Portrait C Landscape Copies Diagnostics Test Print About Ok Cancel Help DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 0 12 RESTRICTED USE ONLY Fargo Electronics Inc Using the Clean Printer Option Continued Click on the Clean button at the bottom of the window Note The Printer will begin to feed the cleaning card through the card path T Reinsert the print Ribbon and cards after the cleaning procedure has completed 300 Card Printer Clean Printer Utility Instructions Remove all cards tram the Card Hopper Close the Card Hopper Cover Open the Front Cover and remove the Ribbon Cartridge Remo
3. Rotate Image 180 Degrees Disable Printing Detautt DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 24 RESTRICTED USE ONLY Fargo Electronics Inc Using the Rotate Image 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed sep Select this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip DTC300m Card Printer Printing Preferences M A x Magnetic Encoding Overlays Print Area Printer Supplies Device Options Calibrate Ribbon Type 8 Premium Resin Auto Ribbon Select Resin Dither Optimized for Graphics Resm Heat Overlay Heat H Rotate Image 180 Degrees Disable Printing Default DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 25 RESTRICTED USE ONLY Fargo Electronics Inc Using the Disable Printing option Use this option to disable the printing capabilities of the Printer yet still allows the Printer to encode cards vom Select this option to encode or re encode cards without wasting additional time effort or printing supplies Note When this option is selected no print data will not be sent to the Printer All encoding instructions will be sent according to how they are configured within the software OTC300m Card Printer Printing Preferences Magnetic Encoding Ov
4. Continued on the next page DTC300 Card Printer aM Invalid Ribbon The ribbon installed does not match the printer model Check that the ribbon is correct for the printer and retry To cancel click on Cancel Print DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 26 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Invalid Ribbon Error continued EG HN 2 Verify that the Ribbon Cartridge installed is designed for the correct Printer model 3 4 Press on the Resume button If the issue persists continue to Step 4 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board J 5 and the RFID Sensor e lf the connections are loose reattach e Press on the Resume button e fthe connections are good or if the issue persists continue to Step 5 Replace the Ribbon RFID Sensor DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 27 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Wrong Ribbon Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure Review the following information e Symptom Printer errors out as soon as it receives data from the PC Printer Error State The Ribbon installed does not match the Printer Driver information LCD Error Display Wrong Ribbon Driver Monitor Error Display Wrong Ribbon Continued on the next page DTC300 C
5. 4 positions below 5 70 sample 2 HoloMark Card Portrait Orientation 4 positions below 5 70 Using the K Panel Resin tab 5 71 Selecting from the Print All Black With K Panel options 5 72 Selecting the Full Card option 5 73 Selecting the Defined Area s option 5 74 Selecting the Undefined Area s option 5 75 Selecting the Defined Area s function 5 76 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 2 RESTRICTED USE ONLY Selecting the Defined Area s function continued Selecting the Defined Area s function continued Selecting the Defined Area s function continued Selecting the Defined Area s function continued Selecting the Defined Area s function continued Selecting the Defined Area s function continued Selecting the Print YMC under K and Print K Only options Using the Printer Supplies tab Reviewing the Ribbon Information Reviewing the Ribbon Level Indicator Using the Printer Calibration Utility Using the Image Darkness Option Using the Print Top of Form Option Using the Print End of Form Option Using the Print Left of Form Option Using the Magnetic Encoder Voltage Offset Option Adjusting the Hi Co Voltage Offset Adjusting the Lo Co Voltage Offset Using the Mag Top of Form Option Using the Mag Top of Form Option continued Using the Ribbon Tension Option Using the LCD Contrast Option DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 Fargo Electronics Inc 5 77 5 78 5 79 5 8
6. DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 Part Number XXXXXX RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 property of Fargo Electronics Incorporated Copyright 2003 2004 2005 2006 by Fargo Electronics Incorporated All rights reserved Printed in the United States of America Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers who have signed a no disclosure agreement regarding the restricted proprietary use of said document The revision number for this document will be updated to reflect changes corrections updates and enhancements to this document Revision Control Document Title Number Revision 1 1 1 September 2004 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 Revision 1 0 1 July 2004 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 0 These reference documents were thoroughly reviewed to provide Fargo with professional and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our Fargo documentation process This reference to other documents does not imply that Fargo is an ISO certified company at this time ANSI ISO ASQ Q9001 2000 American National Standard sub title
7. Overlay Print 4rea i Security Options Visual Security Solutions Undefined Areal f For Pintand Overlay For Overlay Only Verl ark For Prat Oni No HoloMark DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 62 RESTRICTED USE ONLY Fargo Electronics Inc Selecting Orientation Landscape under Card tab Step Procedure Size tab to use the Visual Security Solutions A to D as shown in this window Select the Landscape radio button below under Orientation under the Card Magnetic Encoding Overlay Print Area Panel Resin Frinter Supplies Lard Device Image Color Calibrate f inches C mm Pint width 2 114 Pint Length 3 370 Onentation Portrait DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 63 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Visual Security Solutions dropdown menu A to D Step Procedure 1 Click on the Visual Security Solutions dropdown menu below under the Landscape Orientation see above to use the options shown in this display lt Direction Lard Travels Through Printer gee Secunty Options Visual Security Solutions Ma Visual Security Overlay Print Area Detined Areals Y f For Print and Overlay For Overlay Only For Print Only Mo Overlay A Upper Lett B Upper Right C Lower Lett Lower Right DTC400 DTC300 DTC300M Card P
8. Printer Error State None LCD Error Display None Driver Monitor Error Display None Run a self test a b C Clear any card jams Unplug power from the Printer While holding down the Pause button reapply power Note A self test card will be printed Look for an image on the Ribbon a d e After a self test has been run open the top cover Remove the Print Ribbon from the Printer Visually inspect the set of panels that were last used by the Printer If an image is noticeable on the used Ribbon continue to Step 4 If an image is not noticeable on the used Ribbon continue to Step 5 Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 35 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Blank Output issues continued 4 Adjust the placement a Reset the Printer to clear any Error Messages by removing the power and reapplying it Open the Printer Control Panel from the Computer e If using Windows 98SE Me right click on the DTC400 DTC300 DTC300M Card Printer Icon and select Properties If using Windows 2000 XP right click on the DTC400 DTC300 DTC300M Card Printer and select Printing Preferences Click on the Calibrate tab Click on the Settings button Adjust the Image Placement Setting by 5 Click on the OK button Print a self test After adjusting the Image Placement if a white border appears on the card adjust th
9. Review the following information Symptom Card is jammed Printer Error State Card TOF Sensor is detecting no card motion LCD Error Display Card Jam Driver Monitor Error Display Card Jam Continued on the next page DTC300 Card Printer x Card Jam 4 card has become jammed in the printer Open the Printers Front Cover and remove the Hibbon Cartridge Clear any cards in the printer by using the Forward and or Reverse Buttons located on the printers Top Cover RHe insert the Ribbon Cartridge and Close the Printers Front Lover Press the Resume Button on the Printers Top Cover to Continue Printing To Cancel the print Press the Cancel Print Button From the Driver s Display Dialog DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 30 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Card Jam Error continued Look for a jammed card in the Printer a Open the Printer s front cover Remove the Ribbon Cartridge from the Printer Check to see if a card is jammed in the print station of the Printer If a card is found in the print station continue to Step 3 If no card was found in the print station continue to Step 4 Clearing a jammed card a If a card is jammed in the Printer use the Cancel button and the Pause button to move the Feed Rollers and free the card b The card can then be fed out of the Printer Test the Card Sensor Remove the rear cove
10. 0 68 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Custom VeriMark Card Custom Graphic in a 2D foil The custom VeriMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 VeriMark Card Landscape Orientation 4 positions below Sample 2 VeriMark Card Portrait Orientation 4 positions below DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 69 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Custom HoloMark Card Custom Graphic in a 2D foil The custom HoloMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 HoloMark Card Landscape Orientation 4 positions below Sample 2 HoloMark Card Portrait Orientation 4 positions below DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 70 RESTRICTED USE ONLY Fargo Electronics Inc Using the K Panel Resin tab Select the Panel Resin option to control where the resin black panel of a full color Ribbon is printed e f printing with a resin only Ribbon type all Panel Resin options will be grayed out e Resin black text is desirable due to its sharp saturated black coloring and resin black bar codes are often required by Ultra Violet barcode readers to ensure read
11. 1 1 5 83 RESTRICTED USE ONLY Fargo Electronics Inc Using the Printer Supplies tab Use the options on this tab to view information about the Ribbon installed in the Printer E DTC300 Card Printer Printing Preferences Hd Device Options Image Color Calibrate TMCEO Full Color A esir Reorder i 44200 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 84 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Ribbon Information Step Procedure Use the Ribbon information to determine which Ribbon is being used to print with and its part number MCE Full Reorder 44200 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 85 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Ribbon Level Indicator Step Procedure Use the Ribbon Level indicator to view approximately how much Ribbon is left DTC300 Card Printer Printing Preferences E _ A xl Lard Device Image Color Calibrate HCE Full ColorResin 44200 Reorder H DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 86 RESTRICTED USE ONLY Fargo Electronics Inc Using the Printer Calibration Utility Access the Settings dialog box via the Settings button on the Calibrate tab Use the adjustment mode to change the Printer s internal settings Note The Card Printer is equipped with an internal adjust
12. 2 0123456789 Sending data to Track 3 3 0123456789 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 50 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the ASCII Code and Character Table e b p b F DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 51 RESTRICTED USE ONLY Fargo Electronics Inc Using the Overlay Print Area tab Use this option to control where the Overlay Panel and or the print area appear on a card Note This option is helpful if for example you would like to omit or block out the overlay or printing around a card s smart chip or Magnetic Stripe e default this option is set to print and overlay the entire card To customize the overlay and or print area select one of the options listed under Overlay Print Area S DTC300 Card Printer Printing Preferences m Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area Panel Resin Printer Supplies CA 80 Card Size Direction Card Travels Through Printer Delete Overlay Print Area Security Options Defined Areals Visual Security Solutions For Print and Overlay No Visual security C For Overlay Only C For Print Only Ho Overlay C Halo ark Cancel Spp Help DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 52 RESTRICTED USE ONLY Fargo Electronics Inc Using the Overlay Print
13. 4 7 4 8 4 10 4 12 4 15 4 16 4 18 4 20 4 22 4 25 4 27 4 29 4 31 4 33 card grid 5 58 card grid area 5 57 card grid lines 5 59 card input 5 89 Card Input Hopper 2 9 Card Input Hopper Capacity 2 3 card orientation 5 60 card output 5 89 Card Size 2 14 card stock scratches 4 38 Card Surface 2 14 cards look pixilated or grainy 4 50 CD Compact Disc 14 3 Centronics 14 3 Character 5 50 Character ASCII Offset 5 45 Character Parity 5 46 Character Size radio buttons 5 43 Cleaning Card Feed Cleaning Rollers 6 5 Cleaning Cards 6 3 Cleaning Inside Printer 4 39 Cleaning Pad 6 6 Cleaning Pads 6 3 Cleaning Printer s Interior 6 6 Cleaning Roller 14 3 Cleaning the Printhead 4 38 Clear Protective Overlay Panel 2 10 Coercivity 14 3 Color matching 14 3 Color Matching 5 18 Color Matching software 5 18 Colored Resin 2 11 Colors 2 3 Communication Errors 4 4 4 5 Compressed air 14 3 Contrast 14 3 Contrast Gamma printed image 5 29 Control panel 14 3 CR 100 14 4 CR 79 14 4 CR 80 14 4 RESTRICTED USE ONLY CR 80 card size front back 5 73 5 74 5 75 90 14 4 CSA 2 2 CSA Certified 2 2 Cursor 14 4 customized ID software applications 5 49 D Darkness 14 4 Data Cables 4 36 DB 9 14 4 DC Direct Current 14 4 DC Motor 14 4 Default 14 4 Default button 5 32 5 39 default ISO Standard selections 5 42 5 46 default l
14. 5 47 Shift Data Left option 5 47 SIMM 14 17 Simplex 14 17 Smart Card 14 17 SmartGuard 14 17 SmartShield 14 17 Software 14 17 special precautions 1 2 5 4 6 2 9 2 Spooler 14 17 Spooling 14 18 SS Start Sentinel 14 18 Stacker 14 18 Standard Resin Black K 2 11 Standard Self test YMC 4 52 Start Sentinel SS 5 49 Stepper Motor 14 18 String 14 18 Supply Frequency 2 5 Supply Voltage 2 5 Surface mount 14 18 Switch box 14 18 System Requirements 2 5 T TAC 14 18 Temp file 14 18 Test Core Pins Lam 4 52 Test Core Pins Print 4 52 Test Print option 5 14 Test print 14 18 Tests Magnetic Encoding 4 52 Thermistor 14 18 Thermocouple 14 19 Through hole 14 19 Timeout 14 19 TOF Top of Form 14 19 Track 14 19 Track 2 5 40 Track Data Note 5 50 track number 1 2 or 3 5 49 tracks 5 40 tracks 1 2 and 3 5 50 troubleshoot the Printer 12 1 Troubleshooting 14 19 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 Fargo Electronics Inc TrueType TT 14 19 TrueType black text 5 72 U UL 2 2 UL GS 2 2 UltraCard 14 19 UltraCard 14 19 UltraCard Stock 2 14 unblocked Sensor 4 33 Undefined Area s option 5 53 5 75 Update 14 19 UPS Un interruptible Power Supply 14 19 USB Universal Serial Bus 14 20 USB Port 2 9 Using Clean Printer Option 5 12 Using the Image Color tab 4 46 V Verify data encoded 4 15 Vertical
15. 5 Bits C 128 BPI 7 Bits f 210 BPI BBits ASCII f NULL SPACE ZERO LAC Generation C MaLRC f Even Parity Odd Parity Character Parity C No Parity Even Parity Odd Parity Shift Data Left Default Cancel Help DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 38 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Selection radio buttons Use the Magnetic Track Selection option to specify which track to configure through the Magnetic Track Options if the application requires customization of the standard ISO encoding process Note Although the default ISO Magnetic Track Options should be correct for almost all applications these options can be customized if the application requires it Step Procedure Select a Track selection to a Change all options separately for each of the three individual tracks b Select the Default button for each of the separate tracks to set these options back to the ISO Standard settings once they have been changed Important Please refer to the following for a description of all Magnetic Track Options Continued on the next page Magnetic Track Selection E Track C Track2 Track 3 Enable MLE Support Magnetic Track Options m Bit Density Character Size m ASCII Offset 75 BPI 5 Bits C NULL 128 7 Bits SPACE i 210 BPI g B
16. File Name Mone Selected Send File Copiesh DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 4 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Print Spooler tab in the Diagnostics Utility continued 2 Click on the Select File button to bring up the Browse for Print File window as shown below and on the next page Fargo Diagnostics Utility X fal GO Select a printer ta continue l DT C300 Card Printer Card Samples Magnetic Encoding Print Spoolee Firmware Updates Select File File Name Mone Selected Send File Copies DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 5 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Print Spooler tab in the Diagnostics Utility continued a Click on the Browse button to browse through an open file dialog box as shown below b Select the Print File PRN that is to be sent to the Printer Browse for Firmware Print File A d Documents and Sekkinga Recent Documents Desktop ec Muy Computel 1 renes 7 NUM Fies of ype Print Files Paces Open es File to be sent to pinter C HOPEOOT st prn DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 6 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Print Spooler tab in the Diagnostics Utility continued Select the number
17. Inc Installing the Print Ribbon Cartridge continued Step Procedure Remove the liner on the Card Cleaning Roller before installing the Cartridge as shown in Display A upper right arrow of display Remove the Ribbon securing tape as shown in Display A middle right arrow of display 3 Slide the Ribbon Cartridge into the Printer as shown in this section 4 Raise the front Cover and press the front Cover s black rubber pad or touch pad to secure it Display A Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer The Card Cleaning Roller see arrow is already inserted into the Print Ribbon Cartridge DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 9 RESTRICTED USE ONLY Installing the Print Ribbon Cartridge continued Display B Shows direction that Cartridge is inserted in the Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 Fargo Electronics Inc 3 10 RESTRICTED USE ONLY Fargo Electronics Inc Installing Blank Cards into the Card Hopper The Fargo DTC400 DTC300 DTC300M Printer is capable of printing single load cards and multiple feed cards batch mode e To print using single feed simply remove all cards from the Card Hopper leave the Card Hopper door closed and place a card in the single Feed Card Slot which can be used repeatedly e Again the cards should be loaded with the print side down and if applicable the magneti
18. LL NN 4 Correct the Image Darkness See the Using the Image Darkness option procedure Mike Berman Student 3957105 library Code 2439 554 Mike Berman stuctent 3957105 library Code DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 41 RESTRICTED USE ONLY Fargo Electronics Inc Resolving Ribbon Wrinkle problems All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure Review the following information Symptom Printed cards have off colored lines or streaks on them Printer Error State None LCD Error Display None Driver Monitor Error Display None Confirm that the Printer is using the most current Driver via http www fargo com Reduce the Dye Sub Intensity setting within the Image Color tab of the Printer Driver See the Using the Image Color tab Continued on the next page 2 x Magnetic Encoding Overlay Print Area Panel Resin Frinter Supplies Card Device Options Image Color Calibrate Contrast 0 0 Yellow Balance 5 Magenta Balance 3b X oe Balance 42 x Die Sub Intensity DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 42 RESTRICTED USE ONLY Fargo Electronics Inc Resolving Ribbon Wrinkle problems continued Step Procedure 4 Reduce the Image Darkness See the Using the Image Dark
19. Note The LCD display should now show Upgrade Firmware Press the Yes button on the LCD to continue i Upgrade Firmware Yes No DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 11 RESTRICTED USE ONLY Fargo Electronics Inc Sending the Firmware File Step Procedure Upgrade Firmware Send File Now DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 12 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Mechanics tab in the Diagnostics Utility Procedure a Select the Mechanics tab to test Motors and Sensors in the Printer Note This section has a procedure for each function by a Run button as shown below See the entire Selecting the Mechanics tab in the Diagnostics Utility section for related sub procedures Steps 2A to 2G 4 Fargo Diagnostics Utility OT CS00 Card Printer v co om Ecce cse Ru Calibrate the Ribbon Sensor Clean Printer Remove Cards Run Cycle the Printhead Hun Advance the Stepper Motor Run Reverse the Stepper Motor Run Cycle the Card Input Roller Remove Cards Run Advance the Ribbon Motor Remove Ribbon Run Reverse the Ribbon Drive Motor Remove Ribbon Am Maanetic TOF Calibrate Hi Co Rur Magnetic TOF Calibrate LoCo DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 13 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Mechanics tab i
20. Quality Management Systems Requirements published by the American Society of Quality Quality Press P O Box 3005 Milwaukee Wisconsin 53201 3005 The ASQ ISO 9000 2000 Handbook editors Charles A Cianfrani Joseph J Tsiakals and John E West Second Edition published by the American Society of Quality Quality Press 600 N Plankinton Avenue Milwaukee Wisconsin 53203 Juran s Quality Handbook editors Joseph M Juran and A Blanton Godfrey Fifth Edition McGraw Hill Any questions regarding changes corrections updates or enhancements to this document should be forwarded to Fargo Electronics Incorporated Support Services 6533 Flying Cloud Drive Eden Prairie MN 55344 USA 952 941 9470 800 459 5636 FAX 952 941 7836 www fargo com E mail sales fargo com DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 i RESTRICTED USE ONLY Fargo Electronics Inc Table of Contents Section I Introduction How to use the manual Safety Messages review carefully DTC400 DTC300 DTC300M Card Printer Overview Reviewing the DTCA00 DTC300 DTC300M Block Diagram Reviewing the DTCA00 DTC300 DTC300M Sequence of Operations Reviewing the DTCA00 DTC300 DTC300M Boot up Sequence Section 2 Specifications Table of Contents Regulatory Compliances Agency Listings Technical Specifications Visual Security Solutions Specifications VeriMarkTM Cards 2 D holographic foil application Custom HoloMarkTM Cards Visual Se
21. This kit includes the following e Printhead Cleaning Swabs pre moistened with 99 99 isopropyl alcohol for cleaning the Printer s Printhead e Cleaning Cards with an adhesive backing for cleaning the Printer s Card Feed Rollers and Platen Roller e Cleaning Pads pre moistened with 99 99 isopropyl alcohol for cleaning the Printer s general inside and outside area VAN Caution As with any electronic device internal components of the Printer such as the Printhead may be damaged if exposed to static electrical discharges e To avoid potential damage always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 6 3 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning Procedures Cleaning the Printhead Perform this procedure during every 1000 prints to maintain consistent print quality Also perform this procedure after noticing a streak on the card where color was not transferred N Warning Never use a sharp tool or abrasive object of any kind to clean the Printhead which can damage it Open the Printer s Front Cover Remove print ribbon 3 Use a Printhead Cleaning Swab from the Printer Cleaning Kit P N 085976 t gently rub back and forth over the entire length of the printhead 3 to 4 times Once the Printhead is completely dry replace the ribbon cartridge and close the Printer VAN Caution If
22. You can select the Restore Defaults to restore the internal default settings See the Using the Settings dialog box procedure e DTC300 Card Printer Calibration Utility X pa Image Darkness Print of Form Print End of Form zB 15 Print Left of Farm Mag Voltage Oftset Mag Lo Co Voltage Offset oO Top of Form Ribbon Tension LCD Contrast MM Restore OPPS Detaults i DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 37 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Encoding tab Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed The following describes these options and the Printer s magnetic encoding process e Card Printer comes with either a high coercivity factory installed Magnetic Stripe Encoding Module or a low coercivity module e Printer cannot encode both types of Magnetic Stripes interchangeably within the same Printer Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process S DTC300 Card Printer Printing Preferences Card Device Options Image Color Calibrate Magnetic Encoding Overlap Print Area k Panel Hesin Printer Supplies Magnetic Track Selection f Track 1 Track2 Track 3 Enable MLE Support Magnetic Track Uptions Bit Density Character Size C 75 BPI
23. click Back Click Cancel to exit the wizard InstallShield Cancel DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 20 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver continued Procedure Select the port that your Printer is connected to at this time Click on the OK button and continue with the installation Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 21 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver continued Step Procedure a Connect the USB cable to the Printer b Turn ON the Printer at this time if it is not already ON Continued on the next page Plug and Play DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 22 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver continued Step Procedure Wait while the Driver components are being copied to your PC Continued on the next page Plug and Play DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 23 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver continued Step Procedure Click on the Finish button to complete the Setup as shown below Continued on the next page Fargo Printer Driver Setup InstallShield Wizard Complete Setup has finished installing the Fargo Printer Diver Software and Online User s Guid
24. click an Cancel Print DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 19 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Ribbon Sensor Error Ribbon Miscue continued Procedure Open the front cover and remove the Ribbon Cartridge a Check that the Ribbon is in good condition and not wrinkled or broken a If Ribbon is broke or wrinkled repair the Ribbon and wind up the take up roll 4 color panels past the damaged area Press on the Resume button If the issue persists continue to Step 4 Press the Cancel Print button on the Driver Monitor Error Display Message Reboot the Printer by cycling the power Using the driver calibration tab calibrate the Ribbon Sensor If the issue persists continue to Step 8 Replace the Ribbon Sensor Replace the Ribbon Cartridge a Press on the Resume button If the issue persists continue to Step 5 DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 20 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Ribbon Break Jam Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Review the following information e Symptom The Print Ribbon has become jammed or has broken in the Printer Printer Error State The Ribbon Supply Encoder Sensor has unexpectedly stop receiving information from the Ribbon Encoder LCD Error Display Ribbon BreakJam Driver Monitor Error Display Ribbon B
25. scanners Note Using a Premium Resin Black Ribbon will provide better photo realistic output Colored Resin oeveral colored resin Ribbons are available in a variety of colors provides 1 000 prints for customizing or color coding resin only ID cards Metallic Resin Metallic resin Ribbons are available for printing resin images provides 1 000 prints with a unique metallic sheen DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 11 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Dye Sublimation Print Ribbons Note that the Printer requires both specialized and authorized print Ribbons in order to print and function properly Step Procedure Do not run the cards with a contaminated dull or uneven surface through the Printer VAN Caution Printing onto such cards will ultimately lead to poor print quality and will greatly reduce the life of the Printhead 2 Always store the card stock in its original packaging or in a clean dust free container Do not print onto cards that have been dropped or soiled Note Printhead damage caused by contaminated or poor quality cards will automatically void the Printhead s factory warranty If printing onto cards with a pre punched slot do not print over the area of the card with the punched slot Note To avoid this area when printing use the options in the Overlay Print Area tab to omit printing in this area or punch the slot after the card has
26. 27 Printer Transport 3 29 Moving the Printer to another location 3 29 Section 4 General Troubleshooting 4 Table of Contents 4 Safety Messages review carefully 4 3 Communications Errors 4 4 Resolving the Communication Errors 4 4 Print Process Errors 4 6 Resolving a Card Not Fed Error Cards will not feed off the Hopper 4 6 Resolving a Card Not Fed Error Two 2 or more card feed at the same time 4 9 Resolving a Ribbon RFID Error Ribbon RFID Antenna is Corrupted 4 11 Resolving a Ribbon RFID Error Ribbon RFID Sensor is Corrupted 4 13 Resolving the Mag Verify Error 4 14 Resolving the No Mag Installed Error 4 17 Resolving a Ribbon Sensor Error Ribbon Miscue 4 19 Resolving a Ribbon Break Jam Error 4 2 Resolving a Ribbon Out Error 4 23 Resolving a No Ribbon Installed Error 4 24 Resolving a Invalid Ribbon Error 4 26 Resolving a Wrong Ribbon Error 4 28 Resolving a Card Jam Error 4 30 Resolving a Headlift Motor or Sensor Error 4 32 Resolving the Cover Open Error Message 4 34 Resolving the Blank Output 1ssues 4 35 Diagnosing Image Problems 4 38 Resolving the Pixel Failure problems 4 38 Resolving the Card Surface Debris problems 4 39 Resolving the Incorrect Image Darkness problems 4 40 Resolving Ribbon Wrinkle problems 4 42 Resolving the Excessive Resin Printing problems 4 44 Resolving the Incomplete Resin Printing problems 4 46 Resolving the Image Placement problems 4 47 Resolving the Poor Image Quality problems 4 50 Running the Se
27. 71 5 72 5 73 5 74 5 75 5 76 5 83 5 84 5 85 5 86 5 87 5 88 5 89 5 90 5 9 5 02 5 95 5 97 5 97 6 1 6 1 6 3 6 4 6 4 6 5 6 6 7 1 8 1 8 1 9 1 9 1 vi RESTRICTED USE ONLY Safety Messages review carefully Sensor and Motor Reviewing the Sensor Location and Voltages Reviewing the Motor Voltages when active Section 10 Diagnostic Tool Utility Table of Contents Using the Diagnostic Tool Utility Selecting from the Printer Selection menu Reviewing customized Diagnostic Utility tabs for your Printer Using the Diagnostic Utility tabs Selecting the Print Spooler tab in the Diagnostics Utility Selecting the Firmware Updates tab in the Diagnostics Utility Downloading Firmware Updates Selecting the Firmware File Placing the Printer in the Upgrade Mode Sending the Firmware File Selecting the Mechanics tab in the Diagnostics Utility Selecting the Self Tests tab in the Diagnostics Utility Selecting the Card Samples tab in the Diagnostics Utility Selecting the Magnetic Encoding tab in the Diagnostics Utility Selecting the Help button in the Diagnostics Utility Selecting the About button in the Diagnostics Utility Selecting the Exit button in the Diagnostics Utility Section 11 Firmware Upgrades Section 12 Fargo Technical Support Table of Contents Contacting Fargo Technical Support Reading the Serial Numbers on a Fargo Printer Finding out when a Fargo Card Printer was manufactured Reviewing Example No 1 Se
28. Area dropdown menu Step Procedure Select the Full Card option for the Printer to overlay and or print the entire card OR Select the Defined Area s option for the Printer to overlay and or print only in the selected and defined area or areas OR Select the Undefined Area s option for the Printer to overlay and or print only in the space outside the selected and defined area OR Select the Omit Smart Chip Area option for the Printer to overlay and or print only in the space outside the standard location of a smart chip OR Select the Omit Magnetic Stripe Area option for the Printer to overlay and or print only in the space outside the standard location of an ISO Magnetic Stripe OR Select the Omit Signature Area option for the Printer to overlay and or print only in the space outside the standard location of a signature panel Note In the card grid black indicates the area in which the overlay and or printing will be applied Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 53 RESTRICTED USE ONLY Fargo Electronics Inc Using the Overlay Print Area dropdown menu continued amp DTC400 Card Printer Printing Preferences E x Card Device Uptions Image Color Calibrate Magnetic Encoding Overlay Print Area Panel Resin Printer Supplies Card Size re EF 0 200 0 200 Y inches Comm 0 0 Defin
29. Card Printer Overview Reviewing the DTC400 DTC300 DTC300M Block Diagram Motors Sensors Sf Parts Card Feed Card Feed Card Input Roller Print Stepper 7 Ribbon Sensor Cleaning Roller Ribbon Drive Ribbon Encoder Card Feed Roller a 8 eem eem Fan Motor T Head Module __ LL DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the DTC400 DTC300 DTC300M Sequence of Operations The following sequence describes a full color print job with magnetic encoding The File information is received from the PC 2 Printer checks the installed Ribbon type stored in memory against the Ribbon type command that was sent from the Printer a If Ribbon type does not match the media light will begin flashing The Card Input Motor and Print Stepper Motor engage 4 The Card Feed Sensor detects leading edge of card and disengages the card input Motor Continued on the next page LCD Output Hopper Input Hopper Cartridge Bay DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 1 4 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the DTC400 DTC300 DTC300M Sequence of Operations continued O1 The Print Ribbon Drive engages The Print Ribbon Sensor looks for the color transition from Yellow to Magenta Print Ribbon Encoder detects number of revolutions required to use an entire color panel Continued on
30. DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 11 1 RESTRICTED USE ONLY Fargo Electronics Inc Section 12 Fargo Technical Support The purpose of this section to provide the User with an efficient step by step procedure to be used when contacting Fargo Technical Support as needed for this Card Printer Table of Contents Section 12 Fargo Technical Support 12 1 Table of Contents 12 1 Contacting Fargo Technical Support 12 1 Reading the Serial Numbers on a Fargo Printer 12 2 Finding out when a Fargo Card Printer was manufactured 12 2 Reviewing Example No 1 Serial Number 80453289 12 2 Reviewing Example No 2 Serial Number A1280224 12 2 Contacting Fargo Technical Support Step Procedure Refer to Section 3 General Troubleshooting as needed Contact the Fargo Technical Support Group by phone at 952 941 0050 or by fax at 952 941 1852 for additional technical assistance OR Contact Fargo Technical Support via the Web http www fargosupport com Position a phone near the Printer and Computer so Fargo technicians can help to Ea help troubleshoot the Printer s Please have a self test and a sample card ready when calling Fargo Technical Support DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 12 1 RESTRICTED USE ONLY Fargo Electronics Inc Reading the Serial Numbers on a Fargo Printer The purpose of this section is to provide updated instructions for reading serial numbers on a Fargo Pri
31. Description Click on the Auto Ribbon Select button to verify that the Ribbon type selected matches the Ribbon installed in the Printer Note The Printer Driver will change the Ribbon type to the correct setting or validate It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct Magnetic Encoding Overlay Print Area Panel Resin Frinter Supplies Lard Device Options Image Color Calibrate Ribbon Type Full Color Resin Black verlav Auto Ribbon Select Color Matching System Color Management Resin Dither Optimized For Graphics DTC300 Card Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 17 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the Color Matching option Use the Color Matching dropdown menu to choose the color matching options which best fits the print job requirements vow Select None for print speed versus print color or for use of third party color matching software OR Select Algebraic a for the Printer Driver to make very simple yet fast color balance adjustments b for more natural looking images without actually utilizing any specific color matching or c for customized printed coloring of the cards through the Image Color tab OR Select Monitor for the Printer Driver to make color corrections similar to the Algebraic option but through a more complex co
32. Electronics Inc Glossary of Terms continued Encoder wheel An electromechanical device attached to a shaft that detects the change in rotational position incremented to count ticks per revolution The Printer s encoder wheel both detects motion and measures the amount of rotation in the movement of the Ribbon Engine A generic term for a collection of systems and mechanisms that is dedicated to executing a specific function A Printer that also laminates would have both a print engine and a lamination engine EOF End Of Form The trailing edge of the card detected to indicate when the Printer should stop printing EPP Enhanced A type of parallel port mode developed by Intel to increase the port Parallel Port throughput EPROM A microchip based non volatile memory storage device that cannot Electronically be rewritten in the field Firmware for many Fargo Printers is stored Programmable Read on these chips and so a change of the chip is necessary for an Only Memory upgrade Escape sequence A string or control character that indicates to the processor that what follows is a command and not data ESD ElectroStatic The discharge of static electricity high voltage low current that Discharge can damage electronic devices Ethernet A system of networking a series of computers for the sharing of data or peripherals Film A thin flexible transparent sheet used to carry dye impregnated material or resin to be transferr
33. HoloMark radio button as shown below The foil options are used to control the size of the exclusion area Note When VeriMark is selected a rectangle sized area is excluded HoloMark uses a Square sized area Click on the VeriMark radio button below for the rectangle sized area amp f DTC300 Card Printer Printing Preferences E 3 x Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print rea Panel Resin Printer Supplies Card Size inches C mm Lp FETA FEFE Pee Defined Area 3 Direction Card Travels Through Printer SEE Overlay Print Area Undefined Areals For Print and Overlay i Verl ark HoloMark C For Overlay Glo Far Print Dime Overlap DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 67 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the HoloMark radio button Step Procedure Click on the HoloMark radio button below for the squared area size xp gp IE Esp pepe T E THES xp tet tet pep pl EREA EEE 0 0 RRR Securty Visual Security Solutions e s z For Arint ata Avela e mU zT t Griy Print Orly No rverav DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1
34. HoloMarkTM and VeriMarkTM Cards Clear e Part No 82256 PolyGuard 1 0 mil for HoloMarkTM and VeriMarkTM Cards High Resolution Globe design hologram with Secure micro text Visual Security Card Stock Tolerances e Tolerance of base foil placement will equal 010 from the nearest edges of the card e Tolerance of layered foil will equal 010 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 6 RESTRICTED USE ONLY Fargo Electronics Inc VeriMarkTM Application Specifications VeriMarkTM foils will cover a dimensional area of 1 9 cm length x 1 3 cm height The exclusive areas are as follows VeriMarkTM Card customers will be able to choose 1 of 8 pre defined placements corners via Printer Driver 4 positions Landscape and 4 Positions Portrait mode VeriMarkTM foil placement will not interfere with card punch slots Foil color base is silver debossed impression is gold foil VeriMarkTM foil placement will be located 0 4 cm from the edges of the card except for the top two locations on portrait orientation cards positions E amp F The foil will be located 0 9 cm from the top of the card and 0 4 cm from the sides of the card HoloMarkTM and Custom HoloMarkTM Application Specifications HoloMarkTM and Custom HoloMarkTM foils will cover a dimensional area of 1 5 cm x 1 5 cm The exclusive areas are as follows HoloMarkTM and Custom HoloMarkTM card end users will be able to choose 1 of 8 pre defined pl
35. Horizontal adjustment arrows 5 34 Vertical Horizontal Image Position settings 4 47 Vertical adjustment 5 35 Virtual Memory 14 20 W Weight 2 5 Windows 2000 XP 4 29 4 36 4 47 6 5 Windows 95 98 ME 4 29 Windows 98SE Me 4 36 4 47 6 5 WordPad 4 4 Wrinkle 14 20 X X and Y boxes 5 59 5 78 Y Yellow Magenta and Cyan 5 29 YMC 14 20 YMCK 14 20 YMCKH 14 20 YMCKK 14 20 RESTRICTED USE ONLY Fargo Electronics Inc YMCKO 14 20 YMCKOK 14 20 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1
36. Output Hopper and lower its Cover down until it snaps into place DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 14 RESTRICTED USE ONLY Fargo Electronics Inc Printer Driver Installation Installing the Printer Driver Procedure Close all programs and insert the Software Installation CD into your computer s CD drive After a few seconds the CD s installer program will automatically open Follow the CD s on screen Procedures to complete installation Note If the CD does not automatically open use My Computer or Windows Explorer to view the contents of the CD Then double click on the Setup exe file listed on the CD Click on the following buttons to install the appropriate Printer Driver and Online User s Guide as shown below e DTC400 Card Printer Encoder button e DTC300 Card Printer Encoder button e DTC300M Card Printer Encoder button Continued on the next page click on the Install button for your printer te begin installation ie DTC400 Card Printer Encoder DTC200 Card Printer Encoder DTC300M Card Printer Encoder DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 15 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver continued Step Procedure Wait during the installation Continued on the next page FARGO Series Please wait while installation completes DTC400 DTC300 DTC300M Card P
37. Poor Image Quality problems Running the Self Test Running the Standard Self Test Print Running the Magnetic Self Test HiCo Only DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 36 4 37 4 38 4 38 4 39 4 40 4 41 4 42 4 43 4 44 4 45 4 46 4 47 4 48 4 49 4 50 4 5 4 52 4 53 RESTRICTED USE ONLY Fargo Electronics Inc Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below e To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges A N Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below e To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD proc
38. Printer that actually does the printing Note This component is fragile and must not be bumped or touched with anything other than a cleaning swab Cancel button The Cancel button turns the Printer ON and OFF Note It also serves to cancel the current print job and reset the Printer for the next print job If a card is left within the Printer after a print job is canceled it will automatically be ejected when the Printer is turned back ON Pause button The Pause button is used to pause the Printer during normal operation and also to resume operation after an error condition is cleared Note In general as the icon above this button indicates errors are related to either the Ribbon or the cards If an error occurs the Pause LED will flash Card Automatically cleans cards for higher print quality Note Clean the Cleaning Card Cleaning Roller during every Ribbon change every 250 cards or Roller as needed Card Input Load blank cards into this Hopper Hopper Connect to the included power cord USB Port Connect to a Windows PC with a USB cable DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 9 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Print Ribbons The Card Printer utilizes both dye sublimation and or resin thermal transfer methods to print images directly onto blank cards Since the dye sublimation and the resin thermal transfer print methods each provide their own unique b
39. RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Image Placement problems continued Step Procedure Verify if the Vertical Image Position Setting is set correctly or incorrectly See the graphic below e If the white border is on the top edge of the card adjust the Vertical value by 2 If the white border is on the botom edge of the card adjust the Vertical value by 2 a Click on OK b Run a self test c If the white border is diminished continue the adjustment until it is gone Mike Berman Student 3957105 library Code 2439 554 Graphic B DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 49 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Poor Image Quality problems All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure Review the following information e Symptom Photos on the cards look pixilated or grainy as shown below e Printer Error State None e LCD Error Display None Driver Monitor Error Display None Use high resolution 24 bit color images to always capture an image at a 24 bit color setting at 300 dpi at the same size that it will be printed on the card as captured either with a scanner or with a digital camera If a small or low resolution image is stretched or blown up a pixilated or grainy effect will occur when printing as shown below rightside DTC400 DTC300 DTC300M
40. Reviewing the Printer front view Cartridge being installed DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 5 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the LCD top front part of Printer LCD Display J Power Button and LED AC Button and LED DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 6 RESTRICTED USE ONLY Fargo Electronics Inc Connecting the Printer power Follow this procedure Note Do not connect the Printer s USB cable until prompted during the Printer Driver installation Step Procedure Plug the AC adapter power cable into the back of the Printer See Display A Plug the wall power cable into the AC power adapter Plug the wall power cable into a standard 110VAC power outlet Display A Shows back of Printer with AC power cable below DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 7 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Print Ribbon Cartridge The Fargo DTCA00 DTC300 DTC300M Card Printer uses a one piece disposable Ribbon Cartridge load system Every full color Ribbon Cartridge contains a 250 full color card count Ribbon and a Card Cleaning Roller LL NN 1 To install the Ribbon Cartridge simply open the front Cover by pressing the black rubber pad or touch pad and lowering the Cover down as shown below DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 8 RESTRICTED USE ONLY Fargo Electronics
41. Ribbon passes beneath the Printhead hundreds of thermal elements within the Printhead heat the dyes on the Ribbon When these dyes are heated they diffuse into the surface of the card A separate pass is made for each of the three color panels on the Ribbon By combining the colors of each panel and by varying the heat used to transfer these colors it is possible to print up to 16 7 million different shades of color Note This blends one color smoothly into the next producing photo quality images with absolutely no dot pattern Resin Resin Thermal Transfer is the print method the Printer uses to print sharp Thermal black text and crisp bar codes which can be read by both infrared and Transfer visible light bar code scanners e Used to print ultra fast one color ID cards on the DTC400 DTC300 DTC300M Note Like dye sublimation this process uses the same thermal Printhead to transfer color to a card from a resin only print Ribbon or the resin black K panel of a full color print Ribbon Solid dots of resin based ink are transferred and fused to the surface of the card Note This produces durable saturated printing DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 8 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Front Cover Front Cover Opens to allow access to the Ribbon Cartridge Note This cover must be closed in order for the Printer to begin printing Printhead The component of the
42. The Card is ejected from the Printer 29 All Stop DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 1 6 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the DTC400 DTC300 DTC300M Boot up Sequence 1 On Power up the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor engage to eject the card 2 If the Headlift Sensor is found to be open the Headlift Motor will turn until a closed state is seen If the Card Feed Sensor is found to be blocked the Card Feed Stepper will DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 1 7 RESTRICTED USE ONLY Fargo Electronics Inc Section 2 Specifications The purpose of this section is to provide the User with specific information on the Regulatory Compliances Agency Listings Technical Specifications and Functional Specifications for the DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 Table of Contents Section 2 Specifications Table of Contents Regulatory Compliances Agency Listings Technical Specifications Technical Specifications continued Technical Specifications continued Visual Security Solutions Specifications VeriMarkTM Cards 2 D holographic foil application Custom HoloMarkTM Cards Visual Security Card Stock Part Numbers 2 1 2 2 2 2 3 2 3 2 4 2 5 2 6 2 6 2 6 2 6 Visual Security Fargo Certified Overlaminates Special Order in 50 quantity minimum Visual Security Card Stock
43. Transfer Protocol 14 9 Humidity 2 4 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 Fargo Electronics Inc I IC Integrated Circuit 14 9 ID Identification 14 9 Identification Card sample 5 77 IEEE 1284 Institute of Electrical and Electronics Engineers 1284 14 10 Image 14 10 Image Color tab 5 18 5 29 Image Darkness option 5 88 Image Placement 4 48 4 49 Image Placement option 5 89 image placement problems 4 48 Image Placement value 5 39 Image Position controls 5 34 inches or mm option 5 8 incorrect image darkness problems 4 41 increase Printhead heat 5 88 Input 14 10 Input Hopper 14 10 integral resistor 6 3 Interface 2 4 Intermediate Transfer Media InTM 14 10 internal electrical components 6 3 internal Printer settings 5 33 ISO 14 10 ISO 7811 2 Magnetic Stripe 5 48 ISO encoded data format 5 41 ISO Standard selections 5 46 ISO Standard settings 5 39 ISO Track Locations 5 48 ITS EMC 2 2 ITS EMC 2 2 J JIS II Japanese Industrial Standard 14 10 K K Panel 14 10 K Panel Resin options 5 61 5 82 K Panel Resin tab 5 72 L Lamination 14 10 Lamination Drive 9 3 RESTRICTED USE ONLY Lamination Drive Stepper 9 3 Lamination Roller Lift 9 3 Lamination Sensor Calibration 4 52 LAN Local Area Network 14 10 Landscape 14 11 Landscape orientation 5 34 LCD Liquid Crystal Display 14 11 LED Light Emitting Diode 14 11
44. USE ONLY Fargo Electronics Inc Glossary of Terms continued Printhead The device on a Printer that produces the image on the media Abbreviation for polyvinyl chloride often called vinyl PVC is the component of the 0 002 thick clear dye receptive film on the surface of the identification card and is the primary component of the identification card cores Queue A sequence of files or sets of data awaiting transmission or processing Proximity Prox Proximity cards allow access and tracking utilizing contactless Card technology usually by communicating through a built in antenna Prox Card Encoder The Fargo prox card encoder uses an HID ProxPoint Plus reader mounted on the e card docking station inside the Printer encoder The ProxPoint is a read only device producing a Wiegand signal that is converted to RS 232 using a Cypress Computer Systems CVT 2232 Application programs can read information from HID prox cards via a RS 232 signal through a dedicated DB 9 port on the outside of the Printer labeled Prox RAM Random A storage device for digital information to be held temporarily to Access Memory facilitate processing Rasterize The process of converting the elements of a graphic into a bitmap to be printed Cycling the power to the Printer so that it resets and reinitializes Registration The quality of the alignment of the separate primary color images YMCK Resident Font A set of characters loaded int
45. automatically be deselected Continued on the next page et DTC400 Card Printer Printing Preferences E r 2 xi Card Device Options Image Calor Calibrate Magnetic Encoding Overlay Print Area Panel Resin Printer Supplies 0 Card Size Direction Card Travels Through Printer Print All Black With E Ful Card Iv Defined Areals Undefined Area z DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 82 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Print YMC under K and Print K Only options Step Procedure e Select between the Print YMC Under K and Print K Only options Note When the Print YMC Under K option is selected all black in the designated areas will print with the Yellow Y Magenta M and Cyan C Ribbon panels directly beneath the resin black K panel OR e Select this option if printing resin black text or bar codes onto a colored background to provide a more gradual transition between the two Select the Print K Only option if printing resin black onto a white background to maximize the sharpness of printed text and bar codes Note When this option is selected all black in the designated areas will print only with the resin black K panel Print All Black With Full Card w Defined Areals Undefined Area s f Print YMC Under C Print K Only DTC400 DTC300 DTC300M Card Printer User Guide Rev
46. based on the card orientation as it exits the Printer Measure the defined area location based on the printed card Note If selecting the Rotate Front 180 Degrees option the image will appear upside down as it exits the Printer In this case position the defined area opposite to the measurement from the onscreen card design which will appear right side up Continued on the next page oo LL LT LT LL T Defined rea lt L irection Card Travels Through Printer Delete Print All Black With E Panel Full Card Undefined Areals f Print MC Under C Print K Only DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 78 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued Refer to the previous procedure DTC300 Card Printer Printing Preferences E Lard Device Uptions Image Color Calibrate Magnet Encoding Overlay Print Area K Panel Resin Printer Supplies L H 8l Card Size Ey ETE pt ttt tt pep pops vLLLLLLLLLLL Defined Area 0 0 X En Direction Card Travels Through Printer Delete Print All Black With Panel Full Card Iw Defined Area s Undefined amp rea s Print MC Under t Print K Only Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 79 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function cont
47. confirm proper magnetic encoding After encoding the information is read off back and compared to the intended string Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 11 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued MB Megabyte A unit of storage that equals 1 048 576 bytes Memory A generic term for any device that stores digital information using magnetic media or digital chip storage device Menu A descriptive list of headings above nested functions that aid navigation to a specific operation These are found in computer applications with the heading at the top of a subset of like functions They are also on the Printer LCD control panel Monochrome An image composed of a single color Network A series of computers connected by data transfer cable for communication and sharing of functions and peripherals Oersted Oe The unit of magnetic field strength named after Dutch scientist Hans Christian Oersted who found the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing may refer to the position of the image relative to the leading edge or the distance of the start of magnetic encoding from the leading edge of the card O Ring A rubber ring used as a belt in several media driving applications OS Operating The instructions installed on the computer hard Driv
48. cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges A N Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below e To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 6 2 RESTRICTED USE ONLY Fargo Electronics Inc Using the Required Supplies For the maintenance procedures outlined for the Printer you will need a Printer Cleaning Kit available from the reseller
49. less heat more heat 5 27 5 28 5 30 5 31 LoCo Low Coercivity 14 11 LPT Port Line Printer Port 14 11 LRC Generation 5 46 LRC Generation Mode 5 46 M MAI 2 4 magnetic data 5 95 Magnetic Encoder 4 18 Magnetic encoding 14 11 Magnetic Offset option 5 95 Magnetic Offset value 5 95 Magnetic stripe 14 11 4 15 Magnetic Stripe Encoding Module 5 38 Magnetic Stripe reader 4 15 Magnetic Track 14 11 Magnetic Track Options 5 39 Magnetic Track Selection 5 39 5 40 Magnetic Track Selection option 5 39 Magnetic Verify 14 11 maximum adjustment range 5 90 5 95 MB Megabyte 14 12 Media 14 11 Memory 2 4 14 12 Menu 14 12 Metallic Resin 2 11 Monitor 5 18 Monochrome 14 12 Monochrome Dye Sub B 4 52 Monochrome Resin K 4 52 Motor Voltages when active 9 3 Multi Language Extension MLE 5 44 N Network 14 12 DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 Fargo Electronics Inc None 5 18 Oersted Oe 14 12 Offset 14 12 Omit Signature Area setting 5 58 On LED 4 51 4 53 onscreen card design 5 78 Operating Temperature 2 4 optional Magnetic Stripe Encoding Module 5 38 O Ring 14 12 OS Operating System 14 12 Output 14 12 Output Hopper 14 12 Overlaminate 14 13 Overlay 14 12 Overlay Print Area 5 58 5 59 Overlay Print Area options 5 55 Overlay Print Area tab 5 52 Oversized Cards 14 13 P Parallel 14 13 Par
50. of copies to be printed as shown below Fargo Diagnostics Utility X FII 00 Select a printer to continue DT C300 Printer EXE x Lard Samples Magnetic Encoding Firmware Updates S elect File File Hame Mone Selected Send File Copies DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 7 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Print Spooler tab in the Diagnostics Utility continued Click on the Send File button in order to send the selected Print Files PRN to the Printer Fargo Diagnostics Utility Er 300 Select a printer to continue prcann Card Printer Card Samples Magnetic Encoding v Bin Sot Select File File Mone Selected Send File opies 1 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 8 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Firmware Updates tab in the Diagnostics Utility Select the Firmware Updates tab as shown below 4 Fargo Diagnostics Utility X 00 Select a printer ta continue D TE3ULD Card Printer 22 step 1 Download Firmware Step 2 Select Firmware File File Name Mane Selected Firmware Version Mone Selected Step 3 Ensure that the printer is in Upgrade mode Far information on how to place the printer in upgrade mode click the Help Button below step 4 Send Fir
51. quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 4 RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 Print Driver Options Reviewing DTC400 DTC300 and DTC300M Printer Drivers The functionality of the DTC400 DTC300 and DTC300M Printer Drivers is identical The window title reflects the specific Printer Driver in use as shown in this introductory section Reviewing DTC400 Printer Drivers This section applies to the DTC400 Printer 2 DTC400 Card Printer Printing Preferences P 2 x Magnetic Encoding Overlay Print Area Panel Resin Printer Supplies Card Device Options Image Color Calibrate f inches mm Print Width 2 114 Print Length 3 370 Orientation Portrait Landscape Copies Diagnostics Clean Printer Test Print About Cancel Spp Help DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 5 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing DTC300 Printer Driver This section applies to the DTC300 Printer E DTC300 Card Printer Prin
52. the Driver but can be reset to the factory values usually through the push of the default button The default values for the firmware are usually denoted on a label attached to the Printer Defrag Abbreviation for defragmenting The process of reformatting data on a hard Drive so that it uses space more efficiently DIP switches Dual A small array of mechanical switches installed on the board that can In line indem be configured to change Printer operations including providing a owitches variety of self tests Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 4 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Direct to Card DTC The Direct to Card printing process prints digital images directly Printing onto any plastic card with a smooth clean glossy PVC surface Dither A system of distributing dots to control the hue brightness and or saturation In monochrome printing this controls the brightness In color printing dithering can supply a larger color gamut than non dithering In the Driver dither modes can be selected to provide better image quality depending on the type of image to be printed Dongle A peripheral that attaches to a port to act as a key for an installed application The PC is able to run that application only when the dongle is installed Typically it works as a pass through device and is connected in serial to the parallel cable Dot
53. the processes procedures functions and windows for the card Printer within concise correlative tables You can use the automated Table of Contents to quickly locate for example an error message a procedure the index or an appendix You can go directly to Specifications General Troubleshooting Printer Adjustments Parts Replacement Printer Packing Board Level Diagnostics LCD On Line Menu Navigation and Firmware Updates to find troubleshooting removal and replacement procedures The section titles are always labeled according to their function for consistent usage You can use the cross referencing links to quickly locate for example an error message or a procedure You can use the COMPREHENSIVE INDEX to quickly locate information on the card Printer relating to a specification a procedural step a window or screen a component a term a qualifier or a related feature to this Printer You can use Appendix A and B to locate information relating to engineering drawings and technical updates which are specific to the card Printer RESTRICTED USE ONLY Fargo Electronics Inc Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below e To prevent personal injury refer to the follo
54. typically powered by batteries which sis Supply provides temporary power to the PC or Printer during an interruption of the supply voltage Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 19 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued USB Universal A 1 5M sec 12Mbit sec serial communication interface that can Serial Bus support 127 separate devices consisting of 4 wires power ground data in and data out Virtual Memory A technique used by Windows when chip memory is exhausted in which data is written to the hard to hold data temporarily and support Window s operations Wrinkle The appearance in the card image of wavy or arched lines either colored or clear caused by improper film or Ribbon tension YMC The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K YMCKH The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Heat Seal H YMCKK The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Black K the second K is for backside black only
55. will change the Ribbon type to the correct setting or validate It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct DTC300m Card Printer Printing Preferences Magnetic Encoding Overlay Print Area Printer Supplies Card Device Options Calibrate VETFEFFEETYEFEEEEFEFETEFEEEFETETETEEE FE ETEEEFE EE FEET FEE E FERE TEE ETE TEY EFE EF FEET EFE EE TEE FE PEE Ribbon Type Colored esin Resin Dither Optimized for Graphics 15 4 i r r T Heat 1E s y Teeth Abe I Rotate Image 180 Degrees Disable Printing Resin Heat K Default Cancel Help DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 23 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting for the Resin Dither Select the appropriate dither method according to the type of image to be printed This option affects objects printed with a resin only print Ribbon Step Procedure Select Optimized for Photo when printing photo quality images with resin OR Select Optimized for Graphics when printing drawings and graphics e g clipart logos etc with resin E DTC300m Card Printer Printing Preferences Magnetic Encoding Overlay Print Area Printer Supplies Card Device Uptons Calibrate Ribbon Type 8 Premium Resin Auto Hibbon Select Resin Dither Optimized for Graphics Overlay Heat H
56. 0 0 200 H F X Y HE 0 000 I EHI 0 000 inches mm Defined amp rea pep den Ee io aM Direction Card Travels Through Printer Print All Black With Panel Ful Gard Delete Undefined Areals Print Under K Print K Only Cancel Aon Help DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 72 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Full Card option Procedure for all black found within all areas of the image Select the Full Card option for the Printer Driver to print the resin black K panel LA 80 Card Size inches 0 0 Defined Area L irection Travels Through Printer Jelete Print All Black With E Panel iw Full Card Defined Areals Undefined Areals Print Y MC Under Print K Only DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 73 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s option Step Procedure K panel for all black found only in a desired and defined area or areas Select the Defined Area s option for the Printer Driver to print the resin black CA 80 Card Size inches C mm 10 n RCLLITLIEDS Defined rea L irechion Travels Through Printer Delete Print All Black with P
57. 0 5 81 5 82 5 83 5 84 5 85 5 86 5 87 5 88 5 89 5 90 5 91 5 92 5 93 5 94 5 95 5 96 5 97 5 97 5 3 RESTRICTED USE ONLY Fargo Electronics Inc Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below e To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges A N Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below e To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high
58. 21 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Mechanics tab in the Diagnostics Utility continued LL RN Click on the Magnetic TOF Calibrate HiCo button to J Fargo Diagnostics Utility Select a printer to continue FARGO tact EE BETTE Race y 3 Self Tests Card Samples Run Calibrate the Ribbon Sensor Clean Printer Remove Cards Cycle the Printhead Run Advance the Stepper Motor Run Reverse the Stepper Motor Cycle the Card Input Roller Remove Cards ques the Uu labor Remove Ribbon Remove Ribbon DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 22 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure Click on the Magnetic TOF Calibrate LoCo button to Fargo Diagnostics Utility E 25200 Select a printer ta continue prcann Card Printer Self Tests Samples Run Calibrate the Ribbon Sensor Clean Printer Remove Cards Cycle the Printhead Run Advance the Stepper Motor Run Reverse the Stepper Motor Fiun Cycle the Card Input Roller Remove Cards Run Advance the Ribbon Motor Remove Ribbon Run Reverse the Ribbon Drive Motor Remove Ribbon Run Magnetic TOF Calibrate DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 23 RESTRICTED USE ONLY Fargo Electr
59. 4 Verify the Driver settings if cards are loaded properly See the Using the Magnetic Encoding tab procedure in Verify that data is being encoded to the Magnetic Stripe Clear any Error Messages from the LCD by unplugging the Printer and reapplying power Remove the failed card Use a Magnetic Stripe reader or magnetic developer spray to determine if data is being written to the Magnetic Stripe If data is not being written to the Magnetic Stripe Open the front cover Remove the Magnetic Module cover screw Remove the Magnetic Module cover Verify that the Magnetic Module is seated securely into the Magnetic Module docking station If the Magnetic module is properly seated replace the magnetic head as needed Note See the current DTCA400 DTC300 DTC300M User Guide for related instructions in the Parts Replacement Section If data is being written to the Magnetic Stripe the Magnetic Offset may need to be adjusted See the Using the Mag Top of Form Option Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 15 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Mag Verify Error continued Verify that the coercivity of the cards matches the Driver Settings DTC400 Card Printer Printing Preferences ET 1x Card Device Options Image Calor Calibrate Magnetic Encoding Overlay Print Area K Panel Resin Printer Supplies Coereivity Mag
60. 46 Using the Shift Data Left checkbox 5 47 Reviewing the ISO Track Locations 5 48 Sending the Track Information 5 49 Entering the Track Information 5 49 Reviewing Tracks 1 2 and 3 in table format 5 50 Reviewing the Track Data Note 5 50 Reviewing the ASCII Code and Character Table 5 51 Using the Overlay Print Area tab 5 52 Using the Overlay Print Area dropdown menu 5 53 Using the Overlay Print Area dropdown menu continued 5 54 Using the Overlay Print Area 5 55 Using the Overlay Print Area continued 5 56 Using the Defined Area Option 5 57 Using the Defined Area Option continued 5 58 Using the Defined Area Option continued 5 59 Using the Defined Area Option continued 5 60 Using the Defined Area Option continued 5 61 Using Security Options Visual Security Solutions 5 62 Selecting Orientation Landscape under Card tab 5 63 Selecting the Visual Security Solutions dropdown menu A to D 5 64 Selecting Orientation Portrait under Card tab 5 65 Selecting the Visual Security Solutions dropdown menu E to H 5 66 Selecting the VeriMark radio button 5 67 Selecting the HoloMark radio button 5 68 Reviewing the Custom VeriMark Card Custom Graphic in a 2D foil 5 69 Sample 1 VeriMark Card Landscape Orientation 4 positions below 5 69 Sample 2 VeriMark Card Portrait Orientation 4 positions below 5 69 Reviewing the Custom HoloMark Card Custom Graphic in a 2D foil 5 70 Sample 1 HoloMark Card Landscape Orientation
61. C300 DTC300M Card Printer User Guide Rev 1 1 0 59 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Procedure a Print the card design and observe how the image is oriented on the card as it ejects from the Printer Note The location of a defined area is based on the card orientation as it exits the Printer Measure the defined area location based on the printed card Note If selecting the Rotate Front 180 Degrees option the image will appear upside down as it exits the Printer Position the defined area opposite to the measurement of the onscreen card design which will appear right side up Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 60 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure Use the Defined Area arrows to navigate back and forth from area to area Note The active area will always be highlighted with a dotted outline a Define another area by clicking on the Defined Area UP arrow e Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner Note This is the location in which all newly defined areas will first appear Up to 5 areas can be defined however additional areas cannot be added until the most recently created area has been moved or sized Note For this reason size and position each area as it is created b Delete an ar
62. Card Printer User Guide Rev 1 1 4 50 RESTRICTED USE ONLY Fargo Electronics Inc Running the Self Test Perform a self test after a an initial setup of the Printer b a calibration procedure has been conducted or c a part has been replaced to check for proper Printer operation Procedure Verify that a full color or Premium Resin Ribbon Cartridge is installed and that cards are properly loaded AA Caution If the power is ON disconnect the Power Cable from the Printer s rear panel Press and hold the Pause Resume button While holding down the Pause Resume button plug the power cable back into the Printer e Full Color Ribbon Cartridge installed The Printer will print a 3 color process gray scale on the front of the card The overlay pass is not printed during the Self test See Display A below Premium Resin Ribbon Cartridge installed The Printer will print a single color gray scale on the front of the card See Display B below DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 51 RESTRICTED USE ONLY Fargo Electronics Inc Running the Standard Self Test Print Display A Full Color Test Print Display B Resin Test Print insert image of resin test print DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 52 RESTRICTED USE ONLY Fargo Electronics Inc Running the Magnetic Self Test HiCo Only Perform a self test after a an initial setup of the Printer b a calibration pro
63. Card Printer User Guide Rev 1 1 5 88 RESTRICTED USE ONLY Fargo Electronics Inc Using the Print Top of Form Option Use this option to adjust the lengthwise or horizontal position of the printed image on a card so it appears centered Note When adjusting this value keep in mind that cards always remain in the same landscape orientation while moving through the Printer The diagram below represents how the printed image will move in relation to the fixed card position as a positive or negative Image Placement value is entered Step Procedure Enter a negative value to move the printed image toward the leading edge of the card or the card output to the side of the Printer OR Enter a positive value to move the printed image toward the trailing edge of the card or the card input to the side of the Printer e Maximum Adjustment Range The maximum adjustment range is 127 As a rule 10 equals about 030 8mm which is about the same as the thickness of a standard CR 80 size card VAN Caution Ifthe negative value is set too high the print Ribbon may Rear of Printer Card Output Magnetic Track Data Card Input Side of Printer Side of Printer Leading Edge Trailing Edge of Card of Card g Direction card travels through printer Front of Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 89 RESTRICTED USE ONLY Fargo Electronics Inc Using the Print End of Form Option Use this opt
64. Close the Card Hopper Cover to release the Card Tray Press on the Resume button If the cards do not feed continue to Step 3 Reboot the Printer by cycling the power Check the Card Feed Motor Remove all cards from the Hopper Press the Card Hopper Load Lever down until the Card Tray locks into place Using the Fargo Diagnostic utility send a test print to the Printer See the Using the Diagnostic Utility tabs Gently touch the Card Hopper Feed Roller to verify that it is turning If Roller is NOT turning continue to Step 7 If Roller is turning continue to Step 6 ES Press the Cancel Print button on the Driver Monitor Error Display Message Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 7 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Card Not Fed Error Cards will not feed off the Hopper continued Check Hopper Tray Spring Tension Open Card Hopper Cover Using the Fargo Diagnostic utility send a test print to the Printer See the Using the Diagnostic Utility tabs When the Card Hopper Feed Roller engages push up on the Card Hopper Tray If the cards feed replace the Card Hopper Lift Spring If the cards do not feed replace the Card Hopper Feed Roller Card Hopper Feed Roller is not turning during a print job Remove the Printer rear cover Ensure that the Card Hopper Feed Motor power cable is securely connected to J 20 on the Printers Main B
65. D USE ONLY Fargo Electronics Inc Glossary of Terms continued Thermocouple A device for measuring temperature using a junction of two wires of dissimilar metals that produce a voltage when heated that varies proportionally with the temperature Through hole A method of mounting circuit elements with the leads passing through holes in the circuit board and soldered on the opposite side Timeout An interruption of a print job that occurs when a function is not completed in the time allotted by the operating system TOF Top of Form The leading edge of the card as it travels through the Printer Track The area on a Magnetic stripe designated to contain the magnetic data string Troubleshooting The process of investigating and determining the cause of a problem TrueType TT A font format that produces each character using a mathematical equation rather than a graphical representation resulting in a much sharper cleaner image UltraCard The Fargo brand of card stock recommended for use in Fargo Printers with the necessary glossy surface and composed of PVC UltraCard III The Fargo brand of card stock recommended for use in Fargo Printers that laminate with the necessary glossy surface and composed of PVC and PET to prevent heat distortion Update The process of installing a new revision of software or firmware to implement new changes to the Printer s command codes and procedures UPS Un interruptible An AC power supply
66. GO Select a printer to continue DOT C300 Card Printer Print Spooler Firmware Updates Self Tests Card Samples Magnetic Encoding Enter Data here to be Magnetically encoded to a card Note that the Start and Stop sentinels are not required i About Fargo Electronics Card Printer Diag rostics Tool o Fargo Electronics Card Printer Diagnostics Tool Version 3 0 19 Fargo Printer Diag Tool FH 510828 Copyright 2004 Fargo Electronics This tool curently supports the following Printers CardJet 410 Printer Card et CY Printer DITE ANN C ard Printer Help Exit DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 28 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Exit button in the Diagnostics Utility EX Select the Exit button to close out and exit from the Fargo Diagnostics Utility amp Fargo Diagnostics Utility Updates Spoor Mechanics Seli Tesis Cad Samples Hun Clean Printer Remove Cards Ru Cycle the Printhead Ru Advance the Stepper Motor Reverse tha Stepper Meter Aun Cycle the Card Input Roller Remove Cards Aun Advance the Ribbon Motor Remove Ribbon Fun Reverse the Ribbon Drive Motor Remove Ribbon Help _About DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 29 RESTRICTED USE ONLY Fargo Electronics Inc Section 11 Firmware Upgrades See Firmware Updates in Section 8 Diagnostic Tool Utility
67. Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the Printhead onto the back of an HDP intermediate transfer film to facilitate adhesion HiCo High The coercivity value of magnetic media between 2500 4000 Oe Coercivity ISO 7811 6 Fargo s High Coercivity encodes at 2750 Oe HTML HyperText A standard protocol used to format text files for use in a browser Markup Language or on the Internet HTTP HyperText A standard protocol by which computers can transfer data Transfer Protocol compatible through multiple platforms IC Integrated Circuit An electronic device that contains many individual circuits interconnected and placed within a discrete package D Identification An abbreviation for identification Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 9 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued IEEE 1284 Institute A standard method of signaling for a bi directional parallel of Electrical and interface on personal computers To ensure proper Printer Electronics communications and image output Fargo recommends a parallel Engineers 1284 interface cable that complies with this specification Image A collection of pictures or graphical elements that compose the visual features on a card Also refers to the digital representation Any data or material being transferred to the Printer Input Hop
68. The smallest unit of an image that the Printer is able to produce EM o _ Download The transfer of a data file from one device to the other over a network or cable typically from the Internet to a PC DPI Dot Per Inch A measurement of the Printer resolution indicating how many dots a Printer can produce in a linear inch DRAM Dynamic A microchip based volatile memory storage device The Printer Random Access uses this to buffer a print job transferred from the PC until the Memory Printer contRoller is able to process the packet Dot pitch A measurement of image sharpness denoting the width of the dots that make up a pixel The smaller the pitch the sharper the image Driver ooftware utility installed in Windows that interfaces an application to rasterize image data and include command codes so the Printer can process the file Duplex Printing Printing on the front and the back of the card Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 5 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Dwell Time The speed at which the card moves across the lam Roller measured in seconds inch secs in This may be adjusted in the Driver to ensure adhesion and card flatness Dye Migration The diffusion of dye out of the card surface and into another receptive surface such as a vinyl pouch card holder resulting in a faded image Also called dye diffusion thermal trans
69. Tolerances VeriMarkTM Application Specifications HoloMarkTM and Custom HoloMarkTM Application Specifications Functional Specifications Printer Components Front Cover Printer Components Print Ribbons Printer Components Resin Only Print Ribbons Printer Components Dye Sublimation Print Ribbons Printer Components Dye Sublimation Resin Print Ribbons Printer Components Blank Cards DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 6 2 6 2 7 2 7 2 8 2 9 2 10 2 11 2 12 2 13 2 14 RESTRICTED USE ONLY Fargo Electronics Inc Regulatory Compliances ITS EMC UL GS The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard 22 2 File Number E145118 The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class B digital device Note These requirements are designed to provide reasonable protection against harmful interference in a residential installation If equipment operation in a residential area causes unacceptable interference to radio and TV reception the operator is required to take whatever steps are necessary to correct the interference The Card Printer has been tested and complies with EN55022 Class B 1995 and EN61000 3 2 EN61000 3 3 and EN55024 1998 standards for EMI emissions Note Based on the above testing the Printer manufacturer certifies that the Card Printer complies with all current EMC
70. USE ONLY Fargo Electronics Inc Reviewing customized Diagnostic Utility tabs for your Printer Procedure Select a Printer from the Printer Selection menu that will customize the tabs that are available Note Only the Diagnostic Utility tabs for the selected Printer will be shown For example the Lamination tab will not be shown if the Printer does not have Lamination capabilities Fargo Diagnostics Utility 220300 elect a printer to continue EET C300 Card Printer Print Spooler Firmware Updates Mechanics Self Tests Samples Magnetic Encoding Calibrate the Ribbon Sensor Clean Printer Remove Cards Run Cycle the Printhead Run Advance the Stepper Motor Rmn Rewverse the Stepper Motor Aun Cycle the Card Input Roller Remove Cards Run Advance the Ribbon Motor Remove Ribbon Run Reverse the Ribbon Drive Motor Remove Ribbon Magnetic TOF Calibrate HiCo Hun Magnetic TOF Calibrate Local DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 3 RESTRICTED USE ONLY Fargo Electronics Inc Using the Diagnostic Utility tabs Selecting the Print Spooler tab in the Diagnostics Utility Select the Print Spooler tab as shown below Fargo Diagnostics Utility GO Select a printer to continue OT C300 Card Printer rem __ Card Samples Magnetic Encoding nene S elect File
71. Use this option to adjust the contrast of the LCD Step Procedure Enter a positive value to increase the contrast of the LCD display on the front of the Printer OR Enter a negative value to decrease the contrast of the LCD display on the front of the Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 97 RESTRICTED USE ONLY Fargo Electronics Inc Section 6 Cleaning The Card Printer is built to require a minimum amount of maintenance Nevertheless there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance Table of Contents Section 6 Cleaning 6 1 Table of Contents 6 1 Safety Messages review carefully 6 2 Using the Required Supplies 6 3 Cleaning Procedures 6 4 Cleaning the Printhead 6 4 Cleaning the Card Feed and Cleaning Rollers 6 5 Cleaning the Printer s Interior 6 6 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 6 1 RESTRICTED USE ONLY Fargo Electronics Inc Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below e To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power
72. Use this option to control the amount of heat the Printer uses when printing with the overlay panel of a Ribbon Move the slide to the left to cause less heat to be used in the printing process Note Certain card types may need additional heat for better transfer of the overlay material OR Move the slide to the right to cause more heat to be used Note This control can be helpful for fine tuning the transfer of overlay onto the card 2 DTC300m Card Printer Printing Preferences 1 E x Magnetic Encoding Overlay Print Area Printer Supplies Device Options Calibrate Ribbon EIE Premium Resin Overlay Auto Ribbon Select Resin Dither Optimized for Graphics F Resm Heat Rotate Image 180 Degrees Disable Printing Default DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 28 RESTRICTED USE ONLY Fargo Electronics Inc Using the Image Color tab DTC400 DTC300 Step Procedure Select the Algebraic color matching option and then use this option to control the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Magenta and Cyan Note In most cases the default settings of these options will suffice Control the overall darkness and lightness of the printed image by adjusting the Dye Sub Intensity slide by clicking and dragging the slide e Move the slide to the left to cause less heat to be used in th
73. User Guide Rev 1 1 12 2 RESTRICTED USE ONLY Fargo Electronics Inc Section 13 Reviewing the Spare Parts List Reviewing the DTC400 DTC300 DTC300M Spare Parts List DTC400 DTC300 DTC300M ID Card Printer Recommended Spare Parts List Effective Date June 2004 For current pricing see http www fargopartner com support_services DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 13 1 RESTRICTED USE ONLY Fargo Electronics Inc Section 14 Glossary of Terms 24 bit color A color depth for an image that uses 8 bits for each color red blue green combining the possible 256 shades to provide a color depth of 16 7 million colors AC Alternating An electrical current that reverses its direction at regular intervals Current typically 50 60 times a second Access Card The card for the SmartGuard security system A cared with embedded electronics that can be removed from the Printer locking the Printer and preventing unauthorized use Adhesion The firm attachment of a material to the card surface confirmed by using the Tape Test pulling an applied piece of adhesive tape Scotch 600 or equivelent off the card at 1 sec in to see if any material is pulled off by the tape Algebraic A type of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American The United States Representative to ISO providing stand
74. Using the Resin Heat K option 5 30 Using the Overlay Heat O option 5 31 Using the Color Matching option and Default button 5 32 Using the Calibrate tab 5 33 Using the Image Position Controls 5 34 Using the Sensors button 5 36 Using the Settings button 5 37 Using the Magnetic Encoding tab 5 38 Using the Magnetic Track Selection radio buttons 5 39 Using the Magnetic Track Options radio buttons 5 4 Using the Bit Density radio buttons 5 42 Using the Character Size radio buttons 5 43 Reviewing the Enable MLE Support checkbox 5 44 Using the ASCII Offset radio buttons 5 45 Using the LRC Generation radio buttons 5 46 Using the Character Parity radio buttons 5 46 Using the Shift Data Left checkbox 5 47 Reviewing the ISO Track Locations 5 48 Sending the Track Information 5 49 Entering the Track Information 5 49 Reviewing Tracks 1 2 and 3 in table format 5 50 Reviewing the Track Data Note 5 50 Reviewing the ASCII Code and Character Table 5 51 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 V RESTRICTED USE ONLY Using the Overlay Print Area tab Using the Overlay Print Area dropdown menu Using the Overlay Print Area Using the Defined Area Option Using Security Options Visual Security Solutions Selecting Orientation Landscape under Card tab Fargo Electronics Inc Selecting the Visual Security Solutions dropdown menu A to D Selecting Orientation Portrait under Card tab Selecting the Visual Security Solutio
75. Voltage gt 4 6 1 23 1 2670 39 0625 126 X 1 For example Required Encoder Voltage 1 5vdc 36500 1 5 4 6 1 23 1 2670 39 0625 126 X 1 42 e DTC300 Card Printer Copy 1 EN P X Setting Curent e Be Mag Hi Co Voltage Offset fo TETTE pe WaoToewFam ip i Fest DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 94 RESTRICTED USE ONLY Fargo Electronics Inc Using the Mag Top of Form Option Use this option only if the Printer has a built in Magnetic Stripe encoder Note If so use this option to shift the starting point of where the Printer will begin encoding the magnetic track data on a card s Magnetic Stripe When adjusting this value keep in mind that a card and its Magnetic Stripe will always remain in the same relative position as the card travels through the Printer The diagram below represents how the magnetic data will move in relation to the fixed position of a card s Magnetic Stripe as a positive or negative Magnetic Offset value is entered Note For this diagram imagine that the card is transparent and the card s Magnetic stripe can be seen through the top or front side of the card Step Procedure Enter a negative value to move the start of the magnetic data more toward the leading edge of the card or the card output to the side of the Printer OR Enter a positive value to move the start
76. a streak persists use an Acetone compound to clean the Printhead DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 6 4 RESTRICTED USE ONLY Cleaning the Card Feed and Cleaning Rollers The Card Feed Rollers move the card throughout the print process The Cleaning Roller Fargo Electronics Inc removes dust particles from a blank card as it feeds into the Printer Cleaning these Rollers will help prevent card jams and card contamination and will ultimately lead to better print quality and extended Printhead life Procedure Ensure a consistent Printer operation by cleaning these Rollers approximately every 1000 prints depending on the cleanliness of the card stock and the environment in which the Printer is located Clean the Rollers if the Rollers appear dirty or if the cards start showing speckles or debris on the printed surface by following Steps 2 to 7 below Leave the Printer power ON and open the Printer s Front Cover Remove all cards from the Printer s Card Input Hopper Get a Cleaning Card from the Printer Cleaning Kit and remove its adhesive backing paper from both sides Insert the Cleaning Card into the card exception Single Feed Slot until the card stops Open the Printer Control Panel from the Computer e If using Windows 98SE Me right click on the DTC400 DTC300 DTC300M Card Printer Icon and select Properties e f using Windows 2000 XP right click on the DIC400 DTC300 DTC300M Card Pr
77. ability when scanned e DTC300 Card Printer Printing Preferences 2 x Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin Printer Supplies CA 80 Card Size inches mm Defined Area 2 Direction Card Travels Through Printer Delete Print All Black With Panel Full Card TE Undefined Areals Print MC Under K C Print E Orly Cancel Spp Help DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 71 RESTRICTED USE ONLY Selecting from the Print All Black With K Panel options Fargo Electronics Inc Select one of the three options listed under Print All Black With K Panel if the black text or bar codes are not TrueType fonts and or are not printing with the resin black panel Note The Printer Driver will print areas of the image where it finds black coloring with the print Ribbon s resin black K panel as specified by each of the following options Step Procedure When none of the options within this window are selected the Printer Driver will automatically print all TrueType black text and bar codes only with the Resin Black K Panel of the print Ribbon 6 DTC3 U0 Card Printer Printing Preferences E 2 Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin Printer Supplies CA 80 Card Size 0 20
78. acements corners via Printer Driver 4 positions Landscape and 4 positions Portrait mode HoloMarkTM foil placement will not interfere with card punch slots Foil Color options will be silver or gold Outside edge placement of Foil impression options on card will be 0 4 cm from edge of card HoloMarkTM foil placement options will be at all four corners of card located 0 4 cm from edge of card DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 7 RESTRICTED USE ONLY Fargo Electronics Inc Functional Specifications This Card Printer utilizes two different yet closely related printing technologies to achieve its remarkable direct to card print quality for dye sublimation and resin thermal transfer The Card Printer will print from any IBM PC or compatible running Windows 98SE Me Windows 2000 or Windows XP The following describes how each of these technologies works a E Dye Sublimation is the print method the DTCA400 DTC300 DTC300M uses Sublimation to produce smooth continuous tone images that look truly photographic Note This process uses a dye based Ribbon roll that is partitioned by a number of consecutive color panels The panels are grouped in a repeating series of these three process colors along the entire length of the print Ribbon yellow magenta and cyan or YMC The Printer always prints the yellow panel first followed by the magenta panel and the cyan panel Note As the print
79. allel port 14 13 Pause button and LED 2 9 Pause Resume button 4 51 4 53 PC Personal Computer 14 13 PCB Printed Circuit Board 14 13 Peel 14 13 Peel Off 14 13 Peripheral 14 13 PET 14 14 Photo 5 19 5 24 Pinch Roller 14 14 Pixel 14 14 4 38 Platen 14 14 PolyGuard Overlaminate 14 14 poor image quality problems 4 48 4 49 Port 14 14 Portrait 14 14 Portrait or Landscape 5 9 Portrait Landscape or Rotate 180 Degrees 5 34 positive negative Print Length value 5 90 RESTRICTED USE ONLY POSITIVE NEGATIVE value 5 89 Potentiometer 14 14 Power Port 2 9 power data cables 4 36 Premium Resin Black K 2 11 prevents magnetic encoding 5 44 Print All Black With K Panel 5 72 print and overlay 5 52 Print Drive Stepper 9 3 Print Driver 14 14 Print Job 14 14 Print K Only options 5 83 5 85 5 86 5 91 5 93 5 94 5 97 Print Length option 5 90 Print Method 2 4 Print Ribbons 2 10 Print Server 14 14 Print speed 2 4 Print YMC Under K option 5 83 printable area 5 33 Printed cards dark or light 4 40 printed image diagram 5 35 Printer Cleaning Kit 6 5 Printer Driver setup screen 5 40 Printer Drivers 2 4 Printer s Front Cover 6 5 6 6 Printer s memory 5 33 Printhead 2 9 14 15 Printhead Cleaning Swabs 6 3 Printhead power cable 4 36 printing supplies 6 6 Prox Card Encoder 14 15 Proximity cards 2 14 PVC 14 15 PVC laminate 2 14 Q Queue 14 15 R RAM Ra
80. and press the Resume button DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 9 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Card Not Fed Error Two 2 or more card feed at the same time continued Procedure Check card quality loading a Remove cards from the Card Hopper Ensure that the cards are not sticking together by fanning them out and then lining them back together in straight deck Press the Card Hopper Load Lever down until the Card Tray locks into place Load up to 100 cards into the Hopper with the print side down Close the Card Hopper Cover to release the Card Tray Press on the Resume button If the cards do not feed continue to Step 3 3 Press the Cancel Print button on the Driver Monitor Error Display Message Reboot the Printer by cycling the power Check Card Feed TOF Sensor Remove the Printers rear cover Use a digital volt meter to place the Positive lead to pin 9 of the J 4 Main Board connection and the negative lead to pin 12 of the J 4 Main Board connection e The blocked Sensor should read 4 99 vdc e The open Sensor should read 1 5 vdc If the Card Feed TOF Sensor does not read properly replace the Sensor Clean the Card Feed Roller DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 10 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Ribbon RFID Error Ribbon RFID Antenna is Corrupted All Troubleshooting procedures
81. anel f Full Card v Defined Areals Undefined Areals C Print YM Under K C Print K Only DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 74 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Undefined Area s option Step Procedure Select the Undefined Area s option for the Printer Driver to print the resin black K panel for all black found only in the space outside the defined areas Note In the card grid black indicates the area in which the resin black K panel will be printed CA 8U Card Size 0000 inches t mm efined Area X 14 Direction Lard Travels Through Printer Delete Print Black With Panel Full Card Defined Areals I Undefined Areals C Print MC Under C Prnt K Orly DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 75 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function To define an area refer to the following steps Step Procedure Click on the Defined Area s check box Note This will activate the card grid in the upper half of the window It is through this card grid that up to five areas can be defined When the card grid is first activated a small square will appear at its default size of 2 x 2 5mm x 5mm and at its default location in the lower left hand corner 0 0 This square represents the first defined area Note Changing the orientat
82. ard Printer M Wrong Ribbon Installed An Incorrect ribbon has been installed or driver setting is Incorrect Ensure that the appropriate ribbon is installed and press Resume To cancel click on Cancel Print DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 28 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Wrong Ribbon Error continued Verify the Driver settings are correct a Open the Printer Control Panel from the Computer e If using Windows 98SE Me right click on the DTC400 DTC300 Card Printer Icon and select Properties e f using Windows 2000 XP right click on the DTC400 DTC300 Card Printer and select Printing Preferences Click on the Device Option tab Click on the auto select button Check that the Ribbon type matches the Ribbon selected Press on the Resume button If the issue persists continue to Step 4 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board J 5 and the RFID Sensor e lf the connections are loose reattach e Press on the Resume button e fthe connections are good or if the issue persists continue to Step 5 Replace the Ribbon RFID Sensor DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 29 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Card Jam Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure
83. ardization National Standards for U S Manufactures prior or in addition to acceptance by ISO Institute AS400 An IBM operating system running on a main frame DTC500 Fargo Printers are built with fonts saved in the Printer memory so users of AS400 can write escape codes and print from the Printer ASCII American A standard for processing information in computer processors An Standard Code for 8 bit character set of 255 decimal numbers each assigned to Information numbers letters punctuation and special characters Interchange AT Refers to an IBM standard in early computing with regard to the chipset and function of the parallel port set up in the BIOS B Black Black Dye Sublimation panels are distinguished from the black panel using resin by the use of B for dye sub black K denotes resin black Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 1 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Barcodes A series of alternating black and white stripes of varying widths each character denoted by a set number and width of black stripes that allows characters to be optically read by a computer Batch print A file sent down from the computer that contains commands to print a number of cards sequentially Battery Back up A power supply that can keep AC electronic equipment running for a short time when power is interrupted allowing enough
84. are amp DTC300 Card Printer Printing Preferences Ln Ul inches m Lk gau b r j 1 LL LES F pue ail A f m amb LL 427 mr Jal in a PT vvidim RERO 2 57 ae LL 4 Orien ation Borat Landscape 35 se LE D Lopes A J DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 0 15 RESTRICTED USE ONLY Fargo Electronics Inc Using the Device Options tab DTC400 DTC300 Adjusting the Ribbon Type option Use the Ribbon Type option to select print Ribbons vom owen Select the appropriate print Ribbon Type option from the dropdown menu for the type of print Ribbon in use YMCKO Full Color Resin Black Overlay K Standard Resin K Premium Resin Colored Resin Metallic Resin KO Premium Resin Overlay Aj xl Magnetic Encoding Overlay Print Area Panel Resin Printer Supplies Device Uptions Image Color Calibrate Ribbon Type Color Matching 8 Premium Resin Colored Resin Resin Dither Resin Premium Resin Overlay Rotate Image 180 Degrees Disable Printing DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 16 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Auto Ribbon Select option Seb
85. assume that only factory authorized supplies are in use in the Printer Review the following information e Symptom Printer RFID Sensor does not detect a recognizable signal from the Ribbon Printer Error State The Ribbon tag information is corrupted or incorrect LCD Error Display Ribbon RFID Error Driver Monitor Error Display Ribbon RFID Error Continued on the next page DTC300 Card Printer A Ribbon RFID Error The ribbon tag information is corrupted ar incorrect Replace the Ribbon and press Resume To cancel click on Cancel Print DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 11 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Ribbon RFID Error Ribbon RFID Antenna is Corrupted continued Procedure Replace the Print Ribbon Replace the Print Ribbon Cartridge Press on the Resume button If the error continues see Resolving the Ribbon RFID Error Ribbon RFID Sensor is Corrupted in this section DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 12 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Ribbon RFID Error Ribbon RFID Sensor is Corrupted All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Review the following information e Symptom Printer RFID Sensor does not detect a recognizable signal from the Ribbon Printer Error State The Ribbon tag information is corrupted or incorrec
86. c strip up and towards the front of the Printer To print using Batch mode follow the instructions below Open the Card Hopper Cover Press the Card Hopper Load Lever down until the Card Tray locks into place as shown in Display B in this section Load up to 100 cards into the Hopper with the print side down If using cards with a magnetic strip the magnetic strip should be loaded with the strip up and to the front of the Printer as shown in Display C in this section Close the Card Hopper Cover to release the Card Tray Continued on the next page Display A This is a graphics showing how to insert the cards DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 11 RESTRICTED USE ONLY Fargo Electronics Inc Installing Blank Cards into the Card Hopper continued Display B Press the Card Hopper Load Lever down Insert the cards Here the Lever is still up Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 12 RESTRICTED USE ONLY Fargo Electronics Inc Installing Blank Cards into the Card Hopper continued Here are the cards ready to insert Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 13 RESTRICTED USE ONLY Fargo Electronics Inc Lowering the Card Output Hopper Step Procedure The Fargo DTC400 DTC300 DTC300M comes with a Card Output Hopper to hold cards after they have been printed Pull on the
87. cedure has been conducted or c a part has been replaced to check for proper Printer operation Procedure 1 Remove Ribbon Cartridge from the Printer and close the front cover VAN Caution If the power is ON disconnect the Power Cable from the Printer s rear panel Press and hold the Pause Resume button While holding down the Pause Resume button plug the power cable back into the Printer The Printer will Encode magnetic information on all 3 magnetic tracks DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 53 RESTRICTED USE ONLY Fargo Electronics Inc Section 5 Printer Adjustments See this section for printer adjustments Table of Contents Section 5 Printer Adjustments Table of Contents Safety Messages review carefully DTC400 DTC300 Print Driver Options Reviewing DTC400 DTC300 and DTC300M Printer Drivers Reviewing DTC400 Printer Drivers Reviewing DTC300 Printer Driver Reviewing DTC300M Printer Drivers Using the Card tab Adjusting the Card Size Option Adjusting the Orientation Option selecting the number of copies Using the Diagnostics button under the Card tab Using the Clean Printer Option Using the Clean Printer Option Continued Using the Test Print button Using the About button Using the Device Options tab DTC400 DTC300 Adjusting the Ribbon Type option selecting the Auto Ribbon Select option Adjusting the Color Matching option Adjusting for the Resin Dither Using the Rotate Image 180 Degre
88. curity Card Stock Part Numbers Eo RA om oh ee Nen gt gt UC T oe 2 6 2 6 2 6 2 6 Visual Security Fargo Certified Overlaminates Special Order 1 50 quantity minimum Visual Security Card Stock Tolerances VeriMarkTM Application Specifications HoloMarkTM and Custom HoloMarkTM Application Specifications Functional Specifications Printer Components Front Cover Printer Components Print Ribbons Printer Components Resin Only Print Ribbons Printer Components Dye Sublimation Print Ribbons Printer Components Dye Sublimation Resin Print Ribbons Printer Components Blank Cards Section 3 Setup and Installation Procedures Table of Contents Printer Setup and Installation Choosing A Good Location About Moisture Condensation Unpacking and Inspection Reviewing the Printer front view Reviewing the Printer front view Cartridge being installed Reviewing the LCD top front part of Printer Connecting the Printer power Installing the Print Ribbon Cartridge Installing Blank Cards into the Card Hopper Lowering the Card Output Hopper Printer Driver Installation Installing the Printer Driver DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 6 2 6 2 7 2 7 2 8 2 9 2 10 2 11 2 12 2 13 2 14 3 1 3 1 3 3 3 3 3 3 3 4 3 5 3 5 3 6 3 7 3 8 3 11 3 14 3 15 3 15 RESTRICTED USE ONLY Fargo Electronics Inc Printing a Test Print Image 3
89. curity Solutions Specifications VeriMarkTM Cards 2 D holographic foil application VeriMarkTM Cards are a low cost customized 2 D holographic foil application that is made in two steps e The first step is to emboss a base foil 1 9 cm L x 1 3 cm H onto the surface of a blank white card e The second step is debossing a custom made dye into the surface of the base foil leaving a customized image logo or text provided by the customer e Two separate color foils are used to contrast the impression End Users will be able to choose between 8 different card placements 4 landscape and 4 portrait where the VeriMarkTM can be located When its time to print through the Driver the End User will select the location on their organizations card design around which no printing and overlay will be placed Custom HoloMarkTM Cards A Custom HoloMark TM Card is a three dimensional holographic image transferred to metal foil and embossed to blank cards The image is customer specific and the program mirrors our holographic laminates program with a couple exceptions Visual Security Card Stock Part Numbers All Visual Security Cards will be offered on the following Fargo Card Stocks only e P NNo 81754 Ultra Card e P NNo 81762 Ultra Card lll with hi coercivity magnetic stripe e P NNo 81763 Ultra Card III Visual Security Fargo Certified Overlaminates Special Order in 50 quantity minimum e Part No 82255 PolyGuard 1 0 mil for
90. d Printer User Guide Rev 1 1 4 45 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Incomplete Resin Printing problems All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Review the following information Symptom Black resin text and barcodes appear faded or too light Printer Error State None LCD Error Display None Driver Monitor Error Display None Increase the Resin Heat setting within the Image Color tab of the Printer Driver See the Using the Image Color tab Increase the Image Darkness See the Using the Image Darkness option procedure MEM BLUE DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 46 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Image Placement problems All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer This procedure is used to adjust the position of the card in the Print driver and does not change the internal settings of the printer See Using the Printer Calibration Utility for instructions on changing the printers internal settings Step Procedure Review the following information e Symptom Printing is cut off or is not centered on the card or a white border appears Printer Error State None LCD Error Display None Driver Monitor Error Display None Verify if the Image Position option within the Calibrate tab is set correctly or incor
91. directives of the European Community and has placed the CE mark on the Card Printer The Card Printer has been tested and complies with EN 60950 1 2001 and bears the UL GS mark License Number 1176 The Card Printer is listed under UL IEC 60950 1 2001 INFORMATION TECHNOLOGY EQUIPMENT File Number E145118 Volume 1 Section 22 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 2 RESTRICTED USE ONLY Fargo Electronics Inc Agency EMC Standards CE FCC CRC c1374 BSMI ITS EN 55022 Class B 1998 FCC Class B EN 55024 1998 Safety UL IEC 60950 1 2001 CSA 22 2 No 60950 and UL GS EN 60950 Standards 1 2001 Technical Specifications Accepted CR 80 3 375 L x 2 125 W 85 6mmL x 54mmW Standard Card Sizes Accepted 20 mil and 30 mil 030 76mm Card Thickness Accepted PVC or polyester cards with polished PVC finish monochrome resin Card Types required for straight polyester Agency Safety UL 1950 CSA C2 2 and TuV GS IEC 950 Emissions FCC Listings Class A CRC c1374 Class A and TUV EMC IEC 801 2 3 4 CISPR 22 Class B CE BSMI Card Input 100 cards 30 mil Hopper Capacity Colors DTC400 DTC300 Up to 16 7 million DTC300M Monochrome Dimensions 6 7 H x 13 1 W x 10 5 D 170mmH x 333mmW x 267mmD Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 3 RESTRICTED USE ONLY Fargo Electronics Inc Technical Specifications continu
92. dow which represents the direction that the printed image moves Fear Printer Card Output Horizont Horizontal Lard Input side of Printer side of Printer Direction card travels through printer Front of Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 35 RESTRICTED USE ONLY Fargo Electronics Inc Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer s Ribbon Sensor see instructions in the Calibration window below 4 DTC300 Card Printer Printing Preference 21 xl Magnetic Encoding Overlay Print Area Panel Resin Frinter Supplies Card Device Options Image Calor Calibrate Image Position Vertical m Horizontal z Direction Travels settings Calibration Ribbon Sensor Calibration To calibrate the nbbon Sensor remove the Ribbon Cartridge and clase the printers front cover Click on the send button to start calibration When completed the printer will tice SEND E ancel Appl DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 36 RESTRICTED USE ONLY Fargo Electronics Inc Using the Settings button Use the Settings button see above to bring up a separate dialog box for adjusting the internal Printer settings which are customized for every Printer at the factory and saved directly within the Printer s memory Note
93. ds possible e Two types of these cards are available UltraCard and UltraCard Ill UltraCard stock has a PVC core and offers medium card durability UltraCard 111 stock has a 40 polyester core and offers high durability Both types of UltraCards produce printed images with a glossy photo quality finish DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 14 RESTRICTED USE ONLY Fargo Electronics Inc Section 3 Setup and Installation Procedures The following guide will walk you through the installation of the DTC400 DTC300 DTC300M Card Printer Driver e Time Requirement software This software installation process will require approximately 2 to 5 minutes depending on the speed of your PC e Time Requirement Printer The time required to set up a standard DTC400 DTC300 DTC300M Printer would be approximately 5 to 10 minutes The System Requirements are as follows IBM PC or compatible Windows 98SE Me 2000 XP Pentium class 233MHz computer with 64MB of RAM or higher 200MB free hard disk space or higher USB 1 1 Table of Contents Section 3 Setup and Installation Procedures 3 Table of Contents 3 1 Printer Setup and Installation 3 3 Choosing A Good Location 3 3 About Moisture Condensation 3 3 Unpacking and Inspection 3 4 Reviewing the Printer front view 3 5 Reviewing the Printer front view Cartridge being installed 3 5 Reviewing the LCD top front part of Printer 3 6 Connecting the Printer powe
94. e Input Output System DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 2 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Cache A type of memory buffer to store data temporarily used to hold information that is most often exchanged between contRoller and peripheral to expedite data transfer Calibrating A procedure to adjust an electro mechanical device so that it operates within established parameters Cleaning Roller High tack Rollers positioned just after the input Hopper to lift debris off the card as it rolls over it A clean card surface improves print quality CD Compact Disc A 4 75 inch 12 cm optical disk that stores data written too and read from using a laser DMA Direct Memory Channels designated within the Windows operating environment Access that are used for dedicated high speed communication between the PC and the Printer port Centronics A parallel communications interface that has become the standard for connections to Printers designed by the Centronics Corp Coercivity The property of a Magnetic Stripe that indicates the amount of force needed before magnetic saturation measured in Oersted Oe Color matching The process of adjusting color hue saturation and brightness to duplicate a desired color An algorithm within the Driver which adjusts the color balance and provides output with the desired color automates this process Compre
95. e When adjusting these values keep in mind that cards always remain in the same position while moving through the Printer regardless of image orientation To illustrate this the card illustration shown in the Image Position box will flip and rotate according to the Portrait Landscape or Rotate 180 Degrees selection The outline around the illustration will always remain in the same Landscape orientation Continued on the next page SU OU DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 34 RESTRICTED USE ONLY Fargo Electronics Inc Using Image Position controls continued Review the Image Position diagram which displays how the printed image will move in relation to the fixed card position as positive and negative image placement values are entered Step Procedure Use the Vertical adjustment to move the image e Move toward the rear of the Printer if a positive number is entered e Move toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image e Move toward the card output side of the Printer if a positive number is entered e Move toward the card input side of the Printer if a negative number is entered Note No 1 The maximum value for the Vertical and Horizontal adjustments is 100 pixels 10 pixels about 03 8mm Note No 2 The Vertical and Horizontal adjustment arrows point to within the Image Position win
96. e image placement back toward its original value in increments of 2 until the white edge is gone If still having blank card issues continue to Step 5 5 Check the Printhead connections Remove the Printer power and USB cables Turn the Printer over to gain access to the base plate Remove the one 1 thumbscrew from the Printhead cover plate and remove the cover plate Depress the Printhead locking tabs and remove the Printhead Check to ensure that Power and Data Cables that connect to the Printhead are properly seated Remove the Back Cover Ensure that the Printhead Power Data Cable is properly seated on J16 on the Main board If still having blank card issues continue to Step 6 Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 36 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Blank Output issues continued Ensure that the proper voltage is being applied to the Printhead a Remove the back cover Using a Digital Voltmeter connect the negative lead to ground b c Probe Pins 1 to 5 of the Printhead power connection on J16 d Ensure that a voltage between 22 to 23 VDC is read on each pin e If less than 22 volts is read on any of the pins replace the Printhead e If still having issue with blank cards replace the Main Board See the current DTC400 DTC300 DTC300M User Guide for instructions on replacing the Main Board in the Parts Replacement Section
97. e on your computer Click the Finish button to complete the Setup lt Back DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 24 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver continued Procedure a Click on the Yes button to exit the installer as shown below b Click on the No button to return to the installer s main menu to install additional software components Continued on the next page FARGO DTC Series Installation Complete Would you like to exit the installer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 25 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver continued LI NN You have completed the installation FARGO Series Thank you Fargo Electronics Incorporated Fargo is a registered trademark of Fargo Electronics Incorporated DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 26 RESTRICTED USE ONLY Fargo Electronics Inc Printing a Test Print Image Procedure From your computer s startup menu select Settings gt Printers and Faxes Windows XP or gt Printers Windows 98SE Me and 2000 Double click on the DTCA00 DTC300 DTC300M Card Printer under the Printers window Select Printing Preferences under the Printer drop down menu This will bring up the DTCA00 DTC300 DTC300M Printing Preferences window Select the Card tab and then click on the Test Prin
98. e printing process thus generating a lighter print OR e Move the slide to the right to cause more heat to be used thus generating a darker print Note This slide only affects those images printed with dye sublimation Ribbon panels sif DTC400 Card Printer Printing Preferences 31x Magnetic Eneading Overlay Print Area K Panel Resin Printer Supplies Card Device Options Image Color Calibrate Contrast Gamma Yellow Balance Magenta Balance Cyan Balance Dwa Sub Intensity MC DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 29 RESTRICTED USE ONLY Fargo Electronics Inc Using the Resin Heat K option Use this option to control the amount of heat the Printer uses when printing with the resin black panel s of a full color Ribbon or when printing with a resin only Ribbon by adjusting the Resin Heat slide Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR Move the slide to the right to a cause more heat to be used or b cause the resin image to be darker or more saturated Note This control can be helpful for fine tuning the transfer of resin text and bar codes DTC300 Card Printer Printing Preferences 3 E 2 x Magnetic Encoding Overlay Print Area Panel Resin Printer Supplies Device Options Image Color Calibrate c ex Co
99. e that run the system computer s operations and applications The Driver used for any given OS will differ from other platforms The correct version Driver must be loaded for the Printer to interface with the OS and the application to print Output Any product of the Printer including card image encoded data and lamination Output Hopper The portion of the Printer that accepts the completed cards A resin like substance that is transferred by the Printhead to the Overlay card surface over a printed dye image to prevent image fading increase abrasion durability and prevent dye migration Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 12 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Oversized Cards Oversized cards are used for more efficient visual identification and are available in many non standard sizes The most popular sizes are CR 90 3 63 x 2 3 92mm x 60mm and CR 100 3 88 x 2 63 98 5mm x Overlaminate Protective clear or holographic material to increase security and durability applied over the printed surface with a hot Roller Thin Film A 0 25 mil thick resin material that enhances card security and Overlaminate durability applied over the printed surface with a hot Roller Available as clear or with embedded holographic type security images Parallel A method of data transfer in which serial data is divided into sect
100. ea by using the Defined Area arrows to select the area and click on the Delete button Note If all areas are deleted the K Panel Resin options will automatically be deselected S DTC400 Card Printer Printing Preferences 38 _ xl Lard Device Uptions Image Color Calibrate Magnetic Encoding Overlap Print rea E Panel Resin Printer Supplies Card Size Defined Area B E Direction Card Travels Through Printer Delete DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 61 RESTRICTED USE ONLY Fargo Electronics Inc Using Security Options Visual Security Solutions The Visual Security Solutions dropdown menu list will be used to enable and select which type of visual security will be used The Visual Security dropdown list will be selectable only on the Front side see below Visual Security is not an option for the back side The following actions will occur when one of the Visual Security locations is selected e The Overlay Print Area will be disabled e The Security Options become selectable et DTC300 Card Printer Printing Preferences 22 Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print rea K Panel Resin Printer Supplies Card Size NNNM ae SSS T gt SSTT TT T T T tt ttt tt dtd T T T i d 0 01 immense Defined Area uc Direction Card Travels Through Printer
101. ed E dh Direction Card Travels Through Printer Overlay Print 4rea security Options Full Card TT Visual Security Ma Visual Security Undefined Area s J a Omit Smart Chip Area C HalaMark Limit Mag Stripe Area mit Signature Area DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 54 RESTRICTED USE ONLY Fargo Electronics Inc Using the Overlay Print Area Use these Overlay Print Area options to control both the print and overlay together or control each individually Step Procedure Select For Print and Overlay for the defined area to apply to both the printing and overlay process OR Select For Overlay Only for the defined area to apply only to the overlay process Note In this mode printing will still be allowed over the entire card and only the overlay will be affected OR Select For Print Only No Overlay for the defined area to apply only to the print process Important In this mode the overlay is completely disabled so it will not be applied VAN Caution An overlay or an overlaminate must protect dye sublimation printing or it will quickly begin to wear or fade Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 55 Fargo Electronics Inc RESTRICTED USE ONLY Using the Overlay Print Area continued 71 x Card Device Options Image Color Calibrate Overlay Pr
102. ed Operating 65 to 80 F 18 to 27 Temperature DTC400 DTC300 DTC300M CR 80 edge to edge Printer Windows 98SE Me 2000 XP Drivers Print Method DTC400 DTC300 Dye Sublimation Resin Thermal Transfer DTC300M Resin Thermal Transfer Print Speed DTC400 DTC300 30 seconds per card 120 cards per hour YMCKO DTC300M 5 seconds per card 720 cards per hour Note Indicates the print Ribbon type and the number of Ribbon panels printed where Y Yellow M Magenta C Cyan K Resin Black B Dye Sublimation Black and O Overlay e Print speed is measured from the time a card feeds into the Printer to the time it ejects from the Printer Print speeds do not include the time needed for the PC to process the image Process time is dependent on the size of the file the CPU amount of RAM and the amount of available resources at the time of the print Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 4 RESTRICTED USE ONLY Fargo Electronics Inc Technical Specifications continued Supply 100 240 VAC 6 1 3A Voltage Supply 50 Hz 60 Hz Frequency System IBM PC or compatible Windows 98SE Me 2000 and XP Pentium Requirements class 233 MHz computer with 64 MB of RAM or higher 200 MB free hard disk space or higher USB 1 1 Weight 15 Ibs 7 kg DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 5 RESTRICTED USE ONLY Fargo Electronics Inc Visual Se
103. ed to a d Note that the Start and Stop sentinels are not required Track 1 Track 2 Track 3 Auto Fill Track data Encode Clear DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 26 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Help button in the Diagnostics Utility Step Prcedue 00000 Select the button to access the Fargo Diagnostics Utility Help document as shown below Fargo Diagnostics Utility Er 00 Select a printer to continue Card Printer Print 5 pooler Firmware Updates Enter Data here to be Magnetically encoded to a card Note that the Start E 28 sentinels are not required Back Print Options Contents Index Search Fargo Diagnostic Utility pe 2 Welcome bee How to Use the Diagnostics Ew E Mechanics Tab a Self Test Tab Samples T ab m 7 E Card Tab iy d Lamination T ab Res Al Magnetic Encoding Tab ijg i Bl Updates Spooler Tab About E sit DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 27 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the About button in the Diagnostics Utility Procedure Select the About button to access version information for the Diagnostics tool Note A list of the Printers that the Diagnostic Utility supports is also available AER INCENSUM a a Fargo Diagnostics 5 tility X Fiai
104. ed to the card Firmware The instruction set stored in chip memory inside the Printer that controls functional and operational data Some models require a chip change for updates some firmware can be changed by reprogramming from the PC Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 7 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Flash Memory A microchip based non volatile memory device that holds its data when power is removed This allows for field reprogramming of the Printer commands such as Printer firmware upgrades without the necessity of changing chips Font A character set similar in style and form Fonts can be graphical or mathematical constructs represented by a series of dots or an assembly of curves and lines FPGA Field A microchip with configurable logic circuits installed that is Programmable Gate programmed to act as the Printer s central processor Array Full bleed Printing that covers the entire card surface Gamma The degree of contrast of an image or the display of a monitor determined by the slope of a characteristic curve relating optical density to relative log exposure Glossy Matte A smooth polished surface in comparison to a rougher matte surface Fargo matte cards have a surface index Ra of approximately 65 microinches while glossy have a Ra 3 Glossy PVC A card made of PVC with a smooth polished surface Surface r
105. edures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 3 RESTRICTED USE ONLY Fargo Electronics Inc Communications Errors Resolving the Communication Errors Symptom s Incorrect output communications error on PC or Printer stalling no response from Printer no job printed paper out error Confirm that the system meets the minimum requirements as shown here IBM PC or compatible Windows 98SE Me 2000 XP Pentium class 233 MHz computer with 64 MB of RAM or higher 200 MB free hard disk space or higher USB Port Confirm the correct installation of the Printer Driver Close the software program and check the Printer Driver Reboot the computer Ensure the Printer Driver is installed correctly Note Especially if an obsolete Driver was recently removed Ensure the correct setup options within the Printer Driver are selected Confirm that the Driver is c
106. electing the Print Spooler tab in the Diagnostics Utility Selecting the Print Spooler tab in the Diagnostics Utility continued Selecting the Print Spooler tab in the Diagnostics Utility continued Selecting the Print Spooler tab in the Diagnostics Utility continued Selecting the Print Spooler tab in the Diagnostics Utility continued Selecting the Firmware Updates tab in the Diagnostics Utility Downloading Firmware Updates Selecting the Firmware File Placing the Printer in the Upgrade Mode Sending the Firmware File Selecting the Mechanics tab in the Diagnostics Utility Selecting the Mechanics tab in the Diagnostics Utility continued Selecting the Mechanics tab in the Diagnostics Utility continued Selecting the Mechanics tab in the Diagnostics Utility continued Selecting the Mechanics tab in the Diagnostics Utility continued Selecting the Mechanics tab in the Diagnostics Utility continued Selecting the Mechanics tab in the Diagnostics Utility continued Selecting the Mechanics tab in the Diagnostics Utility continued Selecting the Mechanics tab in the Diagnostics Utility continued Selecting the Mechanics tab in the Diagnostics Utility continued Selecting the Mechanics tab in the Diagnostics Utility continued Selecting the Self Tests tab in the Diagnostics Utility Selecting the Card Samples tab in the Diagnostics Utility Selecting the Magnetic Encoding tab in the Diagnostics Utility Selecting the Help button in the Diagnostics Ut
107. enefits print Ribbons are available in resin only dye sublimation only and combination dye sublimation resin versions To make it easier to remember which print Ribbons are which a letter code has been developed to indicate the type of Ribbon panels found on each Ribbon This letter code is as follows ET Dye Sublimation Yellow Panel Dye Sublimation Magenta Panel Dye Sublimation Cyan Panel Resi Resin Black Panel e Clear Protective Overlay Panel DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 10 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Resin Only Print Ribbons Resin only print Ribbons consist of a continuous roll of a single resin color No protective overlay panel O is provided since resin images do not require the protection of such an overlay The following resin only Ribbon types are available for use with both DTC400 DTC300 DTC300M en Standard Resin Black This Ribbon provides high resin durability ideal for most K provides 1 000 general purpose monochrome ID card applications Resin black prints bar codes are readable by both infrared and visible light bar codes scanners Premium Resin Black This Ribbon provides maximum resin durability ideal for K provides 1 000 applications such as access control where cards are repeatedly prints swiped through a Magnetic Stripe reader Resin black bar codes are readable by both infrared and visible light bar codes
108. eneral Troubleshooting This section provides Troubleshooting procedures for this Printer for Communication Errors Card Feed Errors Print Process Errors Card Jam Errors Encoding Errors and Diagnosing Image Problems Table of Contents Section 4 General Troubleshooting 4 Table of Contents 4 1 Safety Messages review carefully 4 3 Communications Errors 4 4 Resolving the Communication Errors 4 4 Resolving the Communication Errors continued 4 5 Print Process Errors 4 6 Resolving a Card Not Fed Error Cards will not feed off the Hopper 4 6 Resolving a Card Not Fed Error Cards will not feed off the Hopper continued 4 7 Resolving a Card Not Fed Error Cards will not feed off the Hopper continued 4 8 Resolving a Card Not Fed Error Two 2 or more card feed at the same time 4 9 Resolving a Card Not Fed Error Two 2 or more card feed at the same time continued 4 10 Resolving a Ribbon RFID Error Ribbon RFID Antenna is Corrupted 4 11 Resolving a Ribbon RFID Error Ribbon RFID Antenna is Corrupted continued 4 12 Resolving a Ribbon RFID Error Ribbon RFID Sensor is Corrupted 4 Resolving the Mag Verify Error 4 Resolving a Mag Verify Error continued 4 1 Resolving a Mag Verify Error continued 4 1 4 1 Resolving the No Mag Installed Error 17 Resolving a No Mag Installed Error continued 4 18 Resolving a Ribbon Sensor Error Ribbon Miscue 4 19 Resolving a Ribbon Sensor Error Ribbon Miscue continued 4 20 Res
109. epper Motor button to move the Card Rollers forward in the Printer Fargo Diagnostics Utility xi Select a printer ta continue prcann Card Printer S elt Tests Lard Samples Magnetic Encoding Run Calibrate the Ribbon Sensor Run Clean Printer Remove Cards Aam Advancethe Stepper Motor DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 17 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2E Click on the Reverse the Stepper Motor button to move the Card Rollers backwards in the Printer Fargo Diagnostics Utility FARGO Select a printer to continue DT C300 Card Printer Firmware Updates self Tests Card Samples Run Calibrate the Ribbon Sensor Clean Printer Remove Cards i the Printhead Remove Cards DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 18 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Mechanics tab in the Diagnostics Utility continued LT Procedure Click on the Cycle the Card Input Roller Remove Cards button to activate the Card Input Motor Note Ensure that all cards have been removed from the Printer before selecting this option Fargo Diagnostics Utility I r 300 Select a printer ta continue is Card Printer Firmware Upd ates Race rd Self Tests Samples Magne
110. erlay lt Print Area Frinter Supplies Device Uptions Calibrate Ribbon E Premium Resin Auto Ribbon Select Resin Dither Optimized tor Graphics Resin Heat D x Heat 4 c rn io io i Image 18 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 26 RESTRICTED USE ONLY Fargo Electronics Inc Using the Resin Heat K option Use this option to control the amount of heat the Printer uses when printing with the resin black panel s of a full color Ribbon or when printing with a resin only Ribbon by adjusting the Resin Heat slide Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR Move the slide to the right to cause more heat to be used Note This control can be helpful for fine tuning the transfer of resin text and bar codes DTC300m Card Printer Printing Preferences E a x Magnetic Encoding Overlap Print Printer Supplies Card Device Options Calibrate Ribbon Type PI ET ETT Auto Ribbon Select Resin Dither Optimized for Graphics Resin Heat K Overlay Heat 01 Rotate Image 180 Degrees Disable Printing Detaut DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 27 RESTRICTED USE ONLY Fargo Electronics Inc Using the Overlay Heat option
111. es option Using the Disable Printing option Using the Device Options tab DTC300M Adjusting the Ribbon Type option selecting the Auto Ribbon Select option Adjusting for the Resin Dither Using the Rotate Image 180 Degrees option Using the Disable Printing option Using the Resin Heat K option Using the Overlay Heat O option Using the Image Color tab DTC400 DTC300 Using the Resin Heat K option Using the Overlay Heat O option Using the Color Matching option and Default button Using the Calibrate tab Using the Image Position Controls Using Image Position controls continued Using the Sensors button Using the Settings button DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 1 5 5 4 5 5 5 5 5 5 5 6 5 7 5 8 5 8 5 9 5 10 5 11 5 12 5 13 5 14 5 15 5 16 5 16 5 17 5 18 5 19 5 20 5 21 5 22 5 22 5 23 5 24 5 25 5 26 5 27 5 28 5 29 5 30 5 31 5 32 5 33 5 34 5 35 5 36 5 37 5 1 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Encoding tab 5 38 Using the Magnetic Track Selection radio buttons 5 39 Using the Magnetic Track Selection radio buttons continued 5 40 Using the Magnetic Track Options radio buttons 5 4 Using the Bit Density radio buttons 5 42 Using the Character Size radio buttons 5 43 Reviewing the Enable MLE Support checkbox 5 44 Using the ASCII Offset radio buttons 5 45 Using the LRC Generation radio buttons 5 46 Using the Character Parity radio buttons 5
112. esult in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below e To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges A N Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below e To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean
113. fer it is the process of heating a dye suspended in a cellulous substrate until the dye can flow diffusing into the dye receptive surface of the card or InTM This produces the image in the surface of the card E card An abbreviation for electronic card A generic term used to reference any card with built in electronic devices such as smart cards or prox cards E card Docking The device in the Printer that accepts smart cards with an ISO Station smart card contact station This allows the user to write to the smart card chip with a standard RS 232 interface in the back of the Printer or with the optional built in encoder Edge to Edge Refers to the maximum printable area on a card resulting in printed cards with virtually no border ECP Mode A type of parallel port mode developed by Microsoft to increase Enhanced the port throughput and improve performance Capabilities Port Mode EE Memory An abbreviation for EEPROM EEPROM A microchip based non volatile memory storage device that can be Electrically Erasable rewritten in the field The chip can hold new values as the Printer Dye Sublimation Programmable Read adapts its operational parameters Only Memory Encoder smart card An electro mechanical interface to transfer data from the PC toa chip or Magnetic Stripe built into the card Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 6 RESTRICTED USE ONLY Fargo
114. fragmented text amp DTC300 Card Printer Printing Preferences E x Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area Panel Resin Printer Supplies C Low Co temere Magnetic Track Selection Track 1 Track 2 Track 3 Enable MLE Support Coercryvity DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 44 RESTRICTED USE ONLY Fargo Electronics Inc Using the ASCII Offset radio buttons Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected track Note This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the track Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR oelect ZERO to change the ASCII Offset to ZERO ASLI NULL f SPACE ZERO DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 45 RESTRICTED USE ONLY Fargo Electronics Inc Using the LRC Generation radio buttons Use this option to customize the LRC Generation Mode used to encode the magnetic data on the currently selected track Select NO LRC to change the LRC Generation to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity Using the Character Par
115. go Electronics Inc Using the Defined Area Option continued LI Procedure When the card grid is first activated a small black square will appear at its default size of 2 x 2 5mm x 5mm and at its default location in the lower left hand corner 0 0 This square represents the first defined area e Determine the area of the card needed to define for a signature panel with a different size and location than the Driver s standard Omit Signature Area setting Note This area is indicated by the dashed outline Determine the area size by actually printing a card and looking at it in the same orientation as when it exits the Printer Measure the total size of the desired area and enter those dimensions into the dimension boxes Note The minimum size an area is 2 x 2 5 x 5mm Continued on the next page as DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 58 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure 4 Measure from the lower left corner of the card up and over to the lower left corner of for the defined area to begin and enter these values into the X and Y boxes Note The card grid lines are spaced at 2 inch 5mm intervals Continued on the next page CA 80 Card Size inches LL Cm _ X Pom Direction Travels Through Printer Delete Defined Area DTC400 DT
116. hands to remove oil and debris before working on the Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 9 2 RESTRICTED USE ONLY Fargo Electronics Inc Sensor and Motor Reviewing the Sensor Location and Voltages Use this table as a reference tool for Board Level Diagnostics RFID Board Present 02 Not Present 70 Headlift J9 1 3 Not Depressed Depressed O 17 4 9 5 5 Print Cover Sensor J4 1 2 Not Depressed Depressed Sensor mounted to O 17 4 9 5 5 Main Board Print Ribbon Encoder Unblocked 0 17 Blocked 4 9 5 5 Sensor Card Detection Unblocked 0 17 Blocked 4 9 5 5 Sensor Reviewing the Motor Voltages when active Use this table as a reference tool for Board Level Diagnostics we emm om DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 RESTRICTED USE ONLY Fargo Electronics Inc Section 10 Diagnostic Tool Utility The Fargo Diagnostics Utility is designed to provide access to the following e The diagnostic capabilities of the Printer e The internal Self Tests of the Printer e The testing options for Magnetic and E card encoding options The set of sample images to test the Printer s operation Table of Contents Section 10 Diagnostic Tool Utility Table of Contents Using the Diagnostic Tool Utility Selecting from the Printer Selection menu Reviewing customized Diagnostic Utility tabs for your Printer Using the Diagnostic Utility tabs S
117. ikely appear as printed text on the card Step Procedure To avoid this symptom track information must be entered as follows When entering track data the character is entered first followed by the desired track number 1 2 or 3 used to encode the data e The data to be encoded should then follow Note The first character of this data string must be the track s specific Start Sentinel SS and the last character must be the specific End Sentinel ES The characters or data in between the SS and ES can include all of the valid characters specific to each track Note The number of these characters is limited by each track s maximum character capacity VAN Caution When segmenting track data strictly use the appropriate Field Separator FS DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 49 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing Tracks 1 2 and 3 in table format Review this table which displays the SS ES FS and the valid characters defined for each track Valid Characters Maximum Sentinel Separator Number of Characters Track 1 ASCII 32 95 See the table below Track 2 ASCII 48 63 See the table below Track 3 ASCII 48 63 See the table below Reviewing the Track Data Note Review this Note which displays how track the data should be entered for Tracks 1 2 and 3 Sending data to Track 1 1 JULIE ANDERSON 623 85 1253 Sending data to Track 2
118. ility Selecting the About button in the Diagnostics Utility Selecting the Exit button in the Diagnostics Utility DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 1 10 1 10 2 10 2 10 3 10 4 10 4 10 5 10 6 10 7 10 8 10 9 10 10 10 10 10 11 10 12 10 13 10 14 10 15 10 16 10 17 10 18 10 19 10 20 10 21 10 22 10 23 10 24 10 25 10 26 10 27 10 28 10 29 10 1 RESTRICTED USE ONLY Fargo Electronics Inc Using the Diagnostic Tool Utility Selecting from the Printer Selection menu EG MM 1 Click on the dropdown Printer selection menu to view a list of currently installed Fargo Printer Drivers installed on the computer Select the Printer that is going to be tested as shown below Fargo Diagnostics Utility Select a printer to continue DTC3OD Card Frinter eee d Mechanics Self Tests BIDTCS1ELC Card asl EL I lo f rine OT S00 Cad Printer DTC300 Printer Copy 2 HOPEOO Card FrinterCILD Ru Calibrate the Ru Clean Printer Remove Cards Run Cycle the Printhead Run Advance the Stepper Motor Rum Reverse the Stepper Motor Ru Cycle the Card Input Roller Remove Cards Run Advance the Ribbon Motor Remove Ribbon Ru Reverse the Ribbon Drive Motor Remove Ribbon Rn Magnetic TOF Calibrate Ru Magnetic TOF Calibrate LoCo DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 2 RESTRICTED
119. in use in the Printer se prer Review the following information e Symptom The Printer errors immediately after sending a print job or the Rollers do not operate by pressing the cottons on the front panel when the cover is open Printer Error State The front cover Sensor detects that the cover is open LCD Error Display Cover Open Driver Monitor Error Display None Check for debris as follows a Open the front cover and check that no debris has accumulated in the lid Sensor opening Use compressed air to clean the opening id as needed If the Sensor still does not work continue to Step 3 Check that the Sensor tab on the front cover is not damaged a Open the front cover and examine the Lid Sensor tab for damage if the Sensor tab is damaged replace the front cover Note See the current DTC400 DTC300 DTC300M User Guide for related instructions in the Parts Replacement Section b Ifthe Sensor still does not work continue to Step 4 Replace the Main Board Note See the current DTC400 DTC300 DTC300M User Guide for related instructions in the Parts Replacement Section DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 34 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Blank Output issues All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Review the following information Symptom A card is ejected blank that should be printed
120. inants in the surface Clean the inside of the Printer See Cleaning the Printer s Interior Clean the Cleaning Roller See Cleaning the Card Feed and Cleaning Rollers Mike Berman Student 3957105 Library Code 2439 554 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 39 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Incorrect Image Darkness problems All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure Review the following information Symptom Printed cards are too dark or too light Printer Error State None LCD Error Display None Driver Monitor Error Display None Run a self test to ensure that the issue is not with the Driver settings 3 Adjust the Dye Sub Intensity setting within the Image Color tab of the Printer Driver See Using the Image Color tab procedure Continued on the next page gf DTCS00 Card Printer Printing Preferences X Magnetic Encoding Overlay Pint Area K Panel Aesir Printer Supplies Card Device Option Image Color Calibrate Contrast Gamma Yelow Balance Magenta Balance Cyan Balance Dye ib Intenile YME Resin Heat Overlay Heat 01 a FJ dA i Default DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 40 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Incorrect Image Darkness problems continued
121. int Area Panel Resin Printer Supplies DTC400 Card Printer Printing Preferences Magnetic Encoding CA a0 Card Size Y 0 000 zi inches Comm Detined Area A Lurection Card Travels Through Printer Overlay Print Area Security Options Fall Card Visual Security Solutions Visual Security T f For Print and Overlay C Far Overlay Only Vern ar For Print Only No Overlay Holotark DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 56 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option Step Procedure Select the Defined Area s option to activate the card grid in the upper half of the window It is through this card grid that up to five 5 Defined Areas can be assigned 62 DTC300 Card Printer Printing Preferences 2 x Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area k Panel Resin Printer Supplies CA 80 Card Size Defined Area m Direction Card Travels Through Printer Delete Overlay Print Area Security Options Visual Security Solutions Ma Visual Security m Ven ark C Hala ark Defined Area s For Print and Overlay For Overlay Only C For Print Only Ho Overlay Cancel Apply Help DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 57 RESTRICTED USE ONLY Far
122. int Area E Panel Resin Printer Supplies Lard Device Uptions Image Color Calibrate Ribbon Type Standard Resin Suto Ribbon Select Color Matching System Color Management Resin Dither Optimized tor Graphics v 7 Rotate Image 80 Degrees DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 21 RESTRICTED USE ONLY Fargo Electronics Inc Using the Device Options tab DTC300M Adjusting the Ribbon Type option Use the Ribbon Type option to select print Ribbons vom Select the appropriate print Ribbon Type option from the dropdown menu for the type of print Ribbon in use K Standard Resin K Premium Resin Colored Resin Metallic Resin KO Premium Resin Overlay Magnetc Encoding Overlay Print Area Printer Supplies Card Device Uptions Calibrate Ribbon Type Colored Resin Standard Resin Fremium Resin Hesin Dither f Colored Resin Metallic Resin Premium Resin Overlay Resm Heat Overlay Heat Rotate Image 180 Degrees Disable Printing DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 22 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Auto Ribbon Select option Step Description Click on the Auto Ribbon Select button to verify that the Ribbon type selected matches the Ribbon installed in the Printer Note The Printer Driver
123. inter and select Printing Preferences Click on the Calibrate tab Click on the Clean Printer button See below Remove the Ribbon and close the front cover Click on the Clean button DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Printer s Exterior The Printer has a durable casing that should retain its luster and appearance for many years Clean it only with a Cleaning Pad from the Printer Cleaning Kit VAN Caution Do not use cleaning solvents of any kind or spray the printer s exterior with a cleaner Cleaning the Printer s Interior Dust and other particles may accumulate inside the Printer with continued usage These particles are attracted to the print Ribbon or blank card by static produced during printing and can contaminate the printed card causing spots or speckles to appear Periodically use the following procedure to remove dust and other contaminants Open the Printer s Front Cover Remove the Ribbon Cartridge from the Printer inside the Printer Remove any debris that may be inside Be extremely careful not to let any alcohol drip inside the Printer Use a Cleaning Pad from the Printer Cleaning Kit to wipe out all visible areas Re install the printing supplies and close the Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 6 6 RESTRICTED USE ONLY Fargo Electronics Inc Section 7 Parts Replacement Refer to the appr
124. inued Refer to the previous procedure Identification Card Karen Atkins Access Level 2 IDZ 1234478 1 2355 Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 80 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued Refer to the previous procedure c Direction Travels Through Printer Delete Print All Black With K Panel Ful Card W Defined Area s Undefined Area s Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 81 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued Procedure Define another area by clicking on the Defined Area up arrow Note Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner This is the location in which all newly defined areas will first appear Use the Defined Area arrows to navigate back and forth from area to area Note The active area will always be highlighted with a dotted outline Up to 5 areas can be defined Size and position each area as it is created because additional areas cannot be added until the most recently created area has been moved or sized Delete an area by using the Defined Area arrows to select the area and clicking on the Delete button Note If all areas are deleted the K Panel Resin options will
125. ion of the card in the Card Tab will change the appearance of this Tab Continued on the next page CA 8U Card Size ARERR ttt tet Te et ttt tet ty ett tt tet tT ee C mm DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 76 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued Determine the area of the card necessary to define In the sample below this area is indicated by the dashed outline Determine the size of this area by actually printing a card and looking at it in the same orientation as when it exits the Printer Measure the total size for the area and enter those dimensions into the dimension boxes Note The minimum size an area can be is 2 x 2 5mm x 5mm Continued on the next page Karen Atkins Access Level 2 ID 1234478 1 2 172355 1 8 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 77 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued a Once the area is sized properly measure from the lower left corner of the card up and over to the lower left corner for the defined area to begin b Enter these values into the X and Y boxes Note The card grid lines are spaced at 2 inch 5mm intervals a Print the card design and note how the image is oriented on the card as it ejects from the Printer Note The location of a defined area is
126. ion to reduce or increase the overall printable area in order to optimize edge to edge printing toward the trailing edge of a card Note When adjusting this value keep in mind that cards always remain in the same position while moving through the Printer The diagram below represents how the end of form will move in relation to the fixed card position as a positive or negative Print End of Form value is entered Step Procedure Enter a negative value to reduce the Print End of Form and move the end of the printable area more toward the leading edge of the card OR Enter a positive value to increase the print length and move the end of the printable area more toward the trailing edge of the card e Maximum Adjustment Range The maximum adjustment range is 127 As a rule 10 equals about 030 8mm which is about the same as the thickness of a standard CR 80 size card Rear of Printer Card Output Card Input Side of Printer Side of Printer Leading Edge Trailing Edge of Card of Card Direction card travels through printer Front of Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 90 RESTRICTED USE ONLY Fargo Electronics Inc Using the Print Left of Form Option Use this option to adjust the vertical position of the printed image on a card so it appears centered Note When adjusting this value keep in mind that cards always remain in the same landscape orientation while
127. ions and sent simultaneously down parallel wires to speed transfer rate Parallel port A communication socket on a device that allows for parallel data transfer PC Personal A stand alone programmable electronic device that can store Computer retrieve and process data consisting of a CPU mouse keyboard and monitor PCB Printed Circuit A solid multi layered plate on which electronic elements are Board attached either through the board or on the surface The removal of a film or Ribbon from a card surface at a perpendicular angle to ensure proper transfer then separation from the card surface Peel Off A bar on the lamination section that holds the film at the correct position and provides proper peel angle Peripheral Any device that is attached externally to a PC These often share the same data cable or port as a Printer and may be the source of communication problems Continued on the next page DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 13 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Pinch Roller A free spinning non Driven Roller that presses the card against the Drive Roller on the opposite side to ensure an adequate normal force for proper traction Pixel Short for picture element The smallest element of a graphic The hard rubber Roller that Drives the media through the Printer providing support to the backside of the media during printing or
128. isable Printing DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 19 RESTRICTED USE ONLY Fargo Electronics Inc Using the Rotate Image 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed ow orm Select this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip S DTC300 Card Printer Printing Preferences J cM 2 xJ Magnetic Encoding Overlay Print Area Panel Resin Printer Supplies Lard Device Uptions Image Color Calibrate Ribbon 8 Standard Resin Suto Ribbon Select Color Matching E vstemi Color Management Resin Dither Optimized Far Graphics Rotate Image 180 Degrees Disable Printing DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 20 RESTRICTED USE ONLY Fargo Electronics Inc Using the Disable Printing option Use this option to disable the printing capabilities of the Printer yet still allows the Printer to encode cards Select this option to encode or re encode cards without wasting additional time effort or printing supplies Note When this option is selected no print data will not be sent to the Printer All encoding instructions will be sent according to how they are configured within the software e DTC300 Card Printer Printing Preferences a ed Magnetic Encoding Overlay Pr
129. its C ZERO LRC Generaton r Character Panty MaLRE C Ho Parity f Even Parity Even Parity C Odd Parity Odd Parity Default Shift Data Left DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 39 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Selection radio buttons continued Step Procedure Use the Magnetic Track Selections to configure the way in which each of the three magnetic tracks will encode Note No 1 They do not designate which tracks the Printer will encode e g to encode only Track 2 This must be done through the specific software program Note No 2 Although the Printer Driver will remember the settings specified for each of the three tracks the Printer Driver will always default to displaying the options for Track 1 whenever the Printer Driver setup screen is first opened Tracki C 2 Track 3 Magnetic Track Selection Enable MLE Support Magnetic Track Options Bit Density Character Size r ASC Offset FE BPI 5 Bits NULL 128 BPI 7 Bits SPACE i 210 BPI g Bits C ZERO LRC Generation Character Parity MaLRE C Ma Parit Shift Data Lett f Even Parity C Even Parity C Odd Parity f Odd Parity DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 40 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Options radio buttons Use the Magnetic Track opti
130. ity C NoLAC No Parity f Even Parity Even Parity Odd Parity Odd Parity ASLI Ofset f NULL SPACE ZERO Shift Data Left Detault DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 42 RESTRICTED USE ONLY Fargo Electronics Inc Using the Character Size radio buttons Use this option to customize the Character Data Size Bits per Character used to encode the magnetic data on the currently selected track Note This character size includes the parity bit if enabled Step Procedure Select 5 Bits to change the bits per character to 5 BPC OR Select 7 Bits to change the bits per character to 7 BPC OR Select 8 Bits to change the bits per character to 8 BPC Magnetic Track Selectian E Tacki Track2 Track 3 Enable MLE Support Magnetic Track Options m Bit Density r Eharacter Size r ASCH 75 BP 5 Bits C NULL 128 BPI 7 Bits SPACE i 210BPl Bits C ZERO DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 43 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Enable MLE Support checkbox Multi Language Extension MLE support in Windows XP can cause text strings to be broken up into fragments This fragmentation of the text string prevents magnetic encoding Note This option may help correct encoding problems in all operating systems Step Procedure Check this box to allow the Driver to process the
131. ity radio buttons Use this option to customize the Character Data Parity used to encode the magnetic data on the currently selected track Select No Parity to change the Character Parity to none OR Select Even Parity to change the Character Parity to Even Parity OR Select Odd Parity to change the Character Parity to Odd Parity LAL Generation No LAC Even Parity Odd Parity Lharacter Parity Ma Parity Even Parity Odd Parity DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 46 RESTRICTED USE ONLY Fargo Electronics Inc Using the Shift Data Left checkbox Use this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe OR Use this option for situations that require cards to be readable with insert type readers that may be unable to read the right hand side of the card 1 Select the Shift Data Left checkbox option to apply to all tracks Magnetic Track Options ASLI NULL SPACE ZERO Lharacter Size 5 Bits 7 Bits Bits Bit Density C 75 BPI 128 BPI 21 LAL Generation Lharacter Parity NoLRC ai NM Shift Data Lett f Even Parity C Even Parity Odd Parity Odd Parity Default DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 47 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the ISO Track Locations Review the magnetic encoding
132. laminating Platen Abbreviation for polyester terephthalate often called polyester Sheets of PET are laminated with sheets of PVC to produce thermal acceptance composite cards Port A communication interface serial or parallel used for the transference of data m PolyGuard Overlaminate A 1 mil or 6 mil thick polyester material that enhances card security and durability applied over the printed surface with a hot Roller Available as clear or with embedded holographic type security images Portrait A document layout that is viewed with the document s long axis in a vertical orientation Potentiometer An electronic resistor with a variable resistance value that can be mechanically set Print Driver A software utility that serves as an interface between the Printer and the Windows GDI Graphical Device Interface making the Printer s functions available through the software application It also provides the format information for the rasterizing of the print file including any necessary escape or function commands Print Job A file of one or more cards for the Printer to print including image data and Printer functions transmitted through the parallel interface and at times stored temporarily in the print buffer and spooler Print Server A device used to connect and control a Printer on a network Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 14 RESTRICTED
133. lation to prevent internal heat build up e Use the Printer s dimensions as a guideline for the minimum clearances to the unit Note Allow for adequate clearance in front of the unit to accommodate the unit with its Covers open e Do not install unit a near heat sources such as radiators or air ducts or b in a place subject to direct sunlight excessive dust mechanical vibration or shock About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp room moisture may condense inside the unit Should this occur print quality may not be optimum Leave the unit turned OFF in a warm dry room for several hours before using This will allow the moisture to evaporate DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 3 RESTRICTED USE ONLY Fargo Electronics Inc Unpacking and Inspection While unpacking your Printer inspect the carton to ensure that no damage has occurred during shipping Make sure that all supplied accessories are included with your unit Check that the following items are included Power Supply US Power Cable Europe Power Cable software Installation CD User Guide User Guide Warranty Statement Registration Card and Compliancy Document DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Printer front view LCD Output Hopper Input Hopper Cartridge Bay
134. le images from the Printer Select the desired Image as shown below Note You will see the enlarged Image after you select it from several options Check the settings defined in your Driver before printing your selection Click on the Print button when you are ready as shown below Note The default Card Size is CR 80 a shown below Fargo Diagnostics Utility ARGO Select a printer to continue Lo Card Printer Select an Image Below and click the Print button Mike Berman SL il 3957105 Llorar Code 2439 554 Size v CA 80 CASO X CH TUU Cua Sided Please note that printing these images uses the settings defined in your driver Check these settings betore printing ea ee ee eet DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 25 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Magnetic Encoding tab in the Diagnostics Utility Select the Magnetic Encoding tab to test the Magnetic Encoding capabilities of the Printer Click on the Auto Fill Track Data button to automatically fill in Track 1 Track 2 and Track 3 Click on the Encode button to encode the data Click on the Clear button to clear existing data from Track 1 Track 2 and Track 3 Fargo Diagnostics Utility _ Select a printer to continue _ IDTC3UU Card Printer Print Spooler Firmware Updates Self Tests Card Samples i Enter Data here to be Magnetically encod
135. le through the card manufacturer or reseller DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 92 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the Hi Co Voltage Offset Step Procedure Identify the Magnetic Encoder voltage required by the cards Note The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value This information should be available through the card manufacturer or reseller Use the following equation to identify the proper Mag Hi Co Voltage Offset value e 36500 lt Desired Voltage gt 4 6 1 23 1 2670 39 0625 40 X 1 For example Required Encoder Voltage 9vdc e 36500 9 4 6 1 23 1 2670 39 0625 40 1 15 Ga ma ee T Print Topot Fom 9 PrintEnd of Form fe Lc Uu e Close Help DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 93 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the Lo Co Voltage Offset Procedure Identify the Magnetic Encoder voltage required by the cards Note The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value This information should be available through the card manufacturer or reseller Use the following equation to identify the proper Mag Lo Co Voltage Offset 36500 lt Desired
136. lf Test 4 5 Running the Standard Self Test Print 4 52 Running the Magnetic Self Test HiCo Only 4 53 Section 5 Printer Adjustments 5 1 Table of Contents 5 safety Messages review carefully 5 4 DTC400 DTC300 Print Driver Options 5 5 Reviewing DTC400 DTC300 and DTC300M Printer Drivers 5 5 Reviewing DTC400 Printer Drivers 5 5 Reviewing DTC300 Printer Driver 5 6 Reviewing DTC300M Printer Drivers 5 7 Using the Card tab 5 8 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 IV RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the Card Size Option 5 8 Adjusting the Orientation Option 5 9 Selecting the number of copies 5 10 Using the Diagnostics button under the Card tab 5 11 Using the Clean Printer Option 5 12 Using the Test Print button 5 14 Using the About button 5 15 Using the Device Options tab DTC400 DTC300 5 16 Adjusting the Ribbon Type option 5 16 Selecting the Auto Ribbon Select option 5 17 Adjusting the Color Matching option 5 18 Adjusting for the Resin Dither 5 19 Using the Rotate Image 180 Degrees option 5 20 Using the Disable Printing option 5 21 Using the Device Options tab DTC300M 5 22 Adjusting the Ribbon Type option 5 22 Selecting the Auto Ribbon Select option 5 23 Adjusting for the Resin Dither 5 24 Using the Rotate Image 180 Degrees option 5 25 Using the Disable Printing option 5 26 Using the Resin Heat K option 5 27 Using the Overlay Heat O option 5 28 Using the Image Color tab DTC400 DTC300 5 29
137. lor matching algorithm OR Select System Color Management for Windows to make color corrections This provides a closer match to the sRGB color specifications Note This option shifts colors to a different color model so the colors in the image will more closely match how they appear on the monitor amp DTC300 Card Printer Printing Preferences 2 x Magnetic Encoding Overlay Print Area Panel Hesin Frinter Supplies Lard Device Uptions Image Color Calibrate Ribbon Color Matching Resin Dither Rotate Image 180 Degrees Disable Printing DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 18 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting for the Resin Dither Select the appropriate dither method according to the type of image to be printed This option affects objects printed with a resin only print Ribbon Step Procedure Select Optimized for Photo when printing photo quality images with resin OR Select Optimized for Graphics when printing drawings and graphics e g clipart logos etc with resin amp DTC300 Card Printer Printing Preferences D x Magnetic Encoding Overlay Print Area Panel Hesin Frinter Supplies Device Uptions Image Color Calibrate Ribbon Type Standard Resin Auta Ribbon Select Lolor Matching System Color Management Resin Dither Rotate Image 180 Degrees D
138. m Tools folder of the Start menu or use a third party application DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 5 RESTRICTED USE ONLY Fargo Electronics Inc Print Process Errors All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Resolving a Card Not Fed Error Cards will not feed off the Hopper Review the following information e Symptom Cards will not feed at all Printer Error State Card is not being detected by the Card TOF Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error LCD Error Display Card Not Fed Driver Monitor Error Display Unable to Feed Card Continued on the next page DTC300 Card Printer M Unable to Feed Card The Printer i unable to feed card from the Input Hopper Ensure that cards are available and loaded correctly and press the Resume button DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 6 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Card Not Fed Error Cards will not feed off the Hopper continued Procedure Check the card quality loading Remove cards from the Card Hopper Ensure that the cards are not sticking together by fanning them out and then lining them back together in straight deck Press the Card Hopper Load Lever down until the Card Tray locks into place Load up to 100 cards into the Hopper with the print side down
139. ment mode programmable through the Settings dialog box This dialog box is accessible only if the Printer is powered ON it is in Ready Mode and it is properly connected to the PC VAN Caution These settings are optimized at the factory In most cases these settings can be used without changing them DTC300 Card Printer Calibration Utility x Setting Defaut rese vanes ros Pint Topffom a _ intndarom ps ps PiniLet cifom s s o h fies tocovargs orae o h er Ribbon Tens p B h h NEM Restore 2 Detaults DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 87 RESTRICTED USE ONLY Fargo Electronics Inc Using the Image Darkness Option Use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat used by the Printhead when printing Lighten the printed image by clicking the down arrow to enter a negative value and decrease the amount of Printhead heat OR Darken the image by clicking the up arrow to enter a positive value and increase the amount of Printhead heat VAN Caution If the value is set too high the Ribbon may jam or even break Mike Berman Student 3957105 Li brar Y 2439 554 Mike Berman Student 3957105 library Code 2439 554 ie DTC400 DTC300 DTC300M
140. module which encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe Note Refer to the diagram below for track locations 0 223 0 353 0 493 ck oso 0 130 EE EE Eee ee TRACK2 0 110 0 140 TRACK3 0 110 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 48 RESTRICTED USE ONLY Fargo Electronics Inc Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer Driver along with all of the other printable objects within the card design e Magnetic Track Data added In order for the Printer Driver to differentiate between magnetic track data and the rest of the printable objects the magnetic track data strings must be uniquely tagged or added e Specific Characters added In other words specific characters must be added to the magnetic track data in order for the Printer Driver to know which data is to be encoded which tracks to encode when the track data stops and starts and so forth e Manually or automatically added In some cases these specific characters are automatically added to the string of track data by customized ID software applications In most cases however the User must manually add these characters to the string of magnetic track data Entering the Track Information Note If these characters are not added to the track data the text intended for the magnetic track will most l
141. moving through the Printer Step Procedure Enter a negative value to move the image towards the bottom edge of the card See image below OR Enter a positive value to move the image towards the back top edge of the card see image below e Maximum Adjustment Range The maximum adjustment range is 127 As a rule 10 equals about 030 8mm This is about the same as the thickness of a standard CR 80 size card Rear of Printer _ iE E SO l a ee ee ee ee We Card Output Card Input Side of Printer Woo gih Side of Printer Leading Edge i Trailing Edge of Card y l of Card 0 Direction card travels through printer Front of Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 91 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Encoder Voltage Offset Option Use this option to adjust the voltage of the Magnetic Encoder e Encoder voltage is set from the factory at a default of 7 24vdc for Hi Co Magnetic cards and 2 54vdc for Lo Co Magnetic cards e Depending on the cards that are being used it may be necessary to adjust the encoder voltage out of default See the next two procedures for instructions on adjusting the Magnetic Encoder Voltage Note The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value This information should be availab
142. mware Help About Exil DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 9 RESTRICTED USE ONLY Fargo Electronics Inc Downloading Firmware Updates Procedure Select the Download Firmware button If you have Internet access this will automatically take you to the Firmware Updates section of the Fargo website If it does not manually open your browser and go to the Firmware Updates section in the Fargo Electronics Technical Support Web site http www FargoSupport com Select your specific Printer model and click on the Submit button Click on the Firmware file link labeled for the specific Printer model Once the file has been downloaded navigate to the location where the file was saved Note The Firmware Update file has been compressed for ease of downloading Decompress the file by double clicking on the designated icon Procedure Select the Select Firmware File to open a Browse Dialog Box Browse to the location where the firmware file is located Click on the OK button The file name and Firmware Version will be displayed below File Name WY TsVversianzld tfrm Firmware Version 2 0 4 5 26 2004 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 10 RESTRICTED USE ONLY Fargo Electronics Inc Placing the Printer in the Upgrade Mode sep Pode Disconnect Power from the Printer Press and hold down the power and pause buttons on the Printer 3 Reapply power to the Printer
143. n the Diagnostics Utility continued LT Procedure Click on the Calibrate the Ribbon Sensor button to calibrate the Print Ribbon Note This will ensure proper operation of the Ribbon Sensing systems J Fargo Diagnostics Utility FARGO Select a printer to continue Card Printer Hun calibrate the Ribbon Sensor DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 14 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Mechanics tab in the Diagnostics Utility continued LT Procedure Click on the Clean Printer Remove Cards button to activate the function See the Running the Magnetic Self Test HiCo Only procedure on page 4 53 Fargo Diagnostics Utility Clean Printer _ ards DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 15 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Mechanics tab in the Diagnostics Utility continued Procedure Click on the Cycle the Printhead button to verify operation of the Printhead Headlift Motor and Headlift Sensor Note When selected the Printhead should cycle up and down Fargo Diagnostics Utility select a printer to continue cipium IC Cycle the Printhead DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 16 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2D Click on the Advance the St
144. ndom Access Memory 14 15 Rasterize 14 15 Reboot 14 15 Registration 14 15 Regulatory Compliances 2 2 DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 Fargo Electronics Inc Reject Hopper 4 15 Reset Printer 4 36 Resident Font 14 15 Resin 14 15 resin black K panel 5 72 5 73 5 83 Resin Black Panel 2 10 resin dither 5 19 5 24 Resin Heat slide 5 27 5 28 5 30 5 31 Resin Thermal Transfer 2 8 Resolution 2 4 14 16 RFI Radio Frequency Interference 14 16 RGB Red Green Blue 14 16 Ribbon 14 16 Ribbon Cards 1 2 5 4 6 2 9 2 Ribbon cable 14 16 Ribbon Sensor Calibration 4 52 Ribbon Type option 5 16 5 22 Ribbon wrinkle problems 4 43 RibbonTraq 14 16 RMA number 14 16 Roller 14 16 Roller Up Down Error 4 33 Rotate Front 180 Degrees option 5 60 5 78 Rotate Image 180 Degrees option 5 20 5 25 RS 232 14 16 S safety 1ssues 1 2 4 3 5 4 6 2 9 2 safety Standards 2 3 saturation 14 16 selecting Orientation Landscape under Card tab 5 63 selecting Orientation Portfolio under Card tab 5 65 selecting the number of copies 5 10 selecting the Visual Security Solutions 5 66 5 67 5 68 selecting the Visual Security Solutions dropdown menu 5 64 Self test 4 51 4 53 14 17 sending data to Track 1 5 50 Sensor 14 17 Sensors button 5 36 Serial interface 14 17 RESTRICTED USE ONLY Settings button 4 48 4 49 Shift Data Left checkbox
145. nel is included to protect the full color dye sublimation printing HN DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 13 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Blank Cards Card Size The Card Printer accepts standard CR 80 sized and 20 mil cards 3 370 L x 2 125 W 85 6mmL x 54mmW with a thickness of 30 mil 030 762mm Card The Printer will print onto any card with a clean level and polished PVC Design surface Although the Printer is equipped with card cleaning Rollers it is very important to always print onto cards specifically designed for direct to card dye sublimation printing Card Suitable cards must have a polished PVC surface free of fingerprints dust or Surface any other types of embedded contaminants In addition cards must have a completely smooth level surface in order for the Printer to achieve consistent color coverage Certain types of Proximity cards have an uneven surface that will inhibit consistent color transfer e Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer UltraCard Due to the importance of using high quality blank cards a factory approved Stock card stock called UltraCard is available and recommended for best results e UltraCard stock has a glossy PVC laminate on top and bottom and is optically inspected to provide the cleanest most scratch and debris reduced car
146. ness option procedure Mike Berman senior 3957105 Library Code 2439 554 Printed on a FARGO Card Printer www fargo com DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 43 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Excessive Resin Printing problems All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure Review the following information Symptom Black resin text and barcodes appear smeared or too thick Printer Error State None LCD Error Display None Driver Monitor Error Display None Reduce the Resin Heat setting within the Image Color tab of the Printer Driver See the Using the Image Color tab Continued on the next page amp DTC300 Card Printer Printing Preferences Et _ A x Magnetic Encoding Overlay Print Area Panel Resin Frinter Supplies Device Options Image Color Calibrate Contrast Gamma 0 Yellow Balance au oe oe Magenta Balance 3b X Cyan Balance 42 Die Sub Intensity d x HMC I Overlay Heat I DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 44 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Excessive Resin Printing problems continued Step Procedure Reduce the Image Darkness See the Using the Image Darkness option procedure DTC400 DTC300 DTC300M Car
147. netic Track Selection Track 1 C Track g C Track TO Enable MLE Support r Bit Density Character Size ASCII Offset C 75 BPI 5 Bits C NULL 128 BEI 7 Bits SPACE 210 B Bits ZERO LAC Generation gt Character Party q _ No LAC C No Party Shift Data Lett Even Parity C Even Parity Odd Parity Odd Parity Default Magnetic Track Options Help Ay if Cancel DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 16 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the No Mag Installed Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Review the following information e Symptom There is not Magnetic Encoder installed Printer Error State A print job with Magnetic encoding was sent with no Magnetic encoder installed in the Printer LCD Error Display No Mag Installed Driver Monitor Error Display No Mag Installed Continued on the next page DTC300 Card Printer Ls No Mag Installed print job with Magnetic encoding was sent with no Magnetic encoder installed in the printer Ensure that encoding data is being sent with the print job and reprint the card DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 17 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a No Mag Installed Error continued Press the Cancel Print button on the Driver M
148. ns dropdown menu E to H Selecting the VeriMark radio button Selecting the HoloMark radio button Reviewing the Custom VeriMark Card Custom Graphic in a 2D foil Reviewing the Custom HoloMark Card Custom Graphic in a 2D foil Using the K Panel Resin tab Selecting from the Print All Black With K Panel options Selecting the Full Card option Selecting the Defined Area s option Selecting the Undefined Area s option Selecting the Defined Area s function Selecting the Print YMC under K and Print K Only options Using the Printer Supplies tab Reviewing the Ribbon Information Reviewing the Ribbon Level Indicator Using the Printer Calibration Utility Using the Image Darkness Option Using the Print Top of Form Option Using the Print End of Form Option Using the Print Left of Form Option Using the Magnetic Encoder Voltage Offset Option Using the Mag Top of Form Option Using the Ribbon Tension Option Using the LCD Contrast Option Section 6 Cleaning Table of Contents Safety Messages review carefully Using the Required Supplies Cleaning Procedures Cleaning the Printhead Cleaning the Card Feed and Cleaning Rollers Cleaning the Printer s Interior Section 7 Parts Replacement Section 8 Packing the Card Printer Table of Contents Section 9 Board Level Diagnostics Table of Contents DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 52 5 53 5 55 5 57 5 62 5 63 5 64 5 65 5 66 5 67 5 68 5 69 5 70 5
149. nter Finding out when a Fargo Card Printer was manufactured You can determine when your card Printer was manufactured by reading directly from the serial number affixed to your card Printer 1 Year Built The first two digits in the serial number indicate the year that the Printer was manufactured 2 Week Built The second two digits indicate the week Numeric Order The last four digits indicate the sequence number for the numeric order in which the Printers were built Reviewing Example No 1 Serial Number 80453289 1 80453289 The first two digits in the serial number indicate the year the Printer was built e g the digits 80 indicate the year 1998 80453289 The third and fourth digits in the serial number indicate the week the Printer was built e g the digits 45 indicate week 45 of that year 80453289 The last four digits indicate the sequence number for the numeric order in which the Printers were built Reviewing Example No 2 Serial Number A1280224 1 A1280224 The first two digits in the serial number indicate the year the Printer was built e g the letter and digit A1 indicate the year 2001 A1280224 The third and fourth digits in the serial number indicate the week the Printer was built e g the digits 28 indicate week 28 of that year A1280224 The last four digits indicate the sequence number for the numeric order in which the Printers were built DTC400 DTC300 DTC300M Card Printer
150. ntrast Gamma Yellow Balance c e Magenta Balance 3b X Balance 44 x L ye Sub Intensity x Fri I Overlay Heat O 0 ox DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 30 RESTRICTED USE ONLY Fargo Electronics Inc Using the Overlay Heat O option Use this option to control the amount of heat the Printer uses when printing with the overlay panel of a Ribbon Move the slide to the left to cause less heat to be used in the printing process Note Certain card types may need additional heat for better transfer of the overlay material OR Move the slide to the right to cause more heat to be used Note This control can be helpful for fine tuning the transfer of overlay onto the card DTC300 Card Printer Printing Preferences 2 x Magnetic Encoding Overlay Print Area Panel Resin Printer Supplies Lard Device Options Image Color Calibrate POC ee c ox Contrast amma 0 Yellow Balance tees Magenta Balance 3b X ex Balance 44 x c ex Dye Sub Intensity rii C Resin Heat gx DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 31 RESTRICTED USE ONLY Fargo Electronics Inc Using the Color Matching option and Default button To return all options to their factory settings click on the Default bu
151. o the Printer memory that can be programmed to print those characters on the card without rasterizing the image Resin A semisolid material Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 15 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Resolution The number of individual pixel elements in a graphic taken over a given length used to indicate the sharpness of the picture and the level of detail The number of elements in the Printhead determines Fargo Printer resolution RFI Radio Electromagnetic waves radiated by poorly shielded cables or Frequency electronic devices that interferes with the operation or data Interference transfer of another device RGB The three primary colors of the luminance or additive model Red Green Blue Combinations of these three colors can produce practically all the colors of the spectrum that humans can detect Computer monitors operate on an RGB model The dye impregnated film that is used for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RibbonTraq A Fargo Electronics method of placing bar code like marks on the transition area between color panels These marks are arranged for detection by a reflective Sensor array for the identification of Ribbon type and the Ribbon position RMA number Return Merchandise A number acquired from Fargo Support that authorizes the retu
152. oard Ensure that the Card Hopper Feed Motor power cable is securely connected to the Card Hopper Feed Motor Use the Fargo Diagnostic utility to send a test print to the Printer See the Using the Diagnostic Utility tabs If the Card Hopper Feed Motor is not moving continue to Step 8 Replace Card Hopper Feed Motor a b Replace the Card Hopper Feed Motor Use the Fargo Diagnostic utility to send a test print to the Printer See the Using the Diagnostic Utility tabs If the Card Hopper Feed Motor does not turn replace the Main Board DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 8 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Card Not Fed Error Two 2 or more card feed at the same time All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Review the following information e Symptoms Two more cards feed at the same time causing the cards to jam at the Card Hopper Roller Printer is out of cards Printer Error State Card is not being detected by card TOF Sensor 11 sec after the initiation of a print job causing the Printer to produce an error LCD Error Display Card Not Fed Driver Monitor Error Display Unable to Feed Card Continued on the next page DTC300 Card Printer Unable to Feed Card The Printer i amp unable to feed card from the Input Hopper Ensure that cards are available and loaded correctly
153. ocation 5 77 defined area 5 60 Defined Area arrows 5 61 Defined area s 5 76 Defined Area s check box 5 76 5 77 5 78 5 82 5 83 5 85 5 86 5 91 5 93 5 94 5 97 Defined Area s option 5 53 5 58 5 74 Defined undefined area s 5 73 5 75 Defrag 14 4 Delete button 5 61 Device Option tab 4 29 Diagnostic Utility Diagnostics Tool 5 11 dimension boxes 5 77 Dimensions 2 3 DIP switches Dual In line Package Switches 14 4 Direct to Card DTC Printing 14 5 Disable Printing option 5 21 5 26 Disables Magnetic Verification 4 52 disk cleanup utility 4 5 Dither 14 5 DMA Direct Memory Access 14 3 Dongle 14 5 Dot 14 5 Dot pitch 14 5 Download 14 5 DPI Dot Per Inch 14 5 DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 Fargo Electronics Inc DRAM Dynamic Random Access Memory 14 5 Driver 14 5 DTC400 DTC300 DTC300M 2 4 DTC400 DTC300 DTC300M Card Printer 8 1 Duplex Printing 14 5 Dwell Time 14 6 Dye Migration 14 6 Dye Sub Intensity setting 4 42 Dye Sublimation 2 8 14 6 Dye Sublimation Cyan Panel 2 10 Dye Sublimation Magenta Panel 2 10 Dye Sublimation Yellow Panel 2 10 Dye Sublimation Only Print Ribbon 2 12 Dye Sublimation Only Print Ribbons 2 12 E E card 14 6 E card Docking Station 14 6 ECP Mode Enhanced Capabilities Port Mode 14 6 Edge to Edge 14 6 EE Memory 14 6 EEPROM Electrically Erasable Programmable Read Only Mem
154. of the magnetic data toward the trailing edge of the card or the card input to the side of the Printer e Magnetic Data Direction The arrows on these buttons indicate the direction the magnetic data will move on the card s Magnetic Stripe Maximum Adjustment Range The maximum adjustment range is 127 As a rule 10 equals about 030 8mm Note Keep this in mind when adjusting this option to avoid over adjusting VAN Caution Ifthe negative value is set too high the Printer may start encoding before the card s Magnetic Stripe reaches the encoding head DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 95 RESTRICTED USE ONLY Fargo Electronics Inc Using the Mag Top of Form Option continued Rear of Printer Card Output Card Input Side of Printer Magnetic Track Data Side of Dd Leading Edge Trailing Edge of Card 4mm Direction card travels through printer of Card Front of Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 96 RESTRICTED USE ONLY Fargo Electronics Inc Using the Ribbon Tension Option Step Procedure Use the Ribbon Tension option to increase the amount of tension drag on the ribbon during printing Enter a negative value to decrease the amount of tension that is placed on the ribbon during printing OR Enter a positive value to increases the amount of tension that is placed on the ribbon during printing Using the LCD Contrast Option
155. olving a Ribbon Break Jam Error 4 21 Resolving a Ribbon Break Jam Error continued 4 22 Resolving a Ribbon Out Error 4 23 Resolving a No Ribbon Installed Error 4 24 Resolving a No Ribbon Installed Error continued 4 25 Resolving a Invalid Ribbon Error 4 26 Resolving a Invalid Ribbon Error continued 4 27 Resolving a Wrong Ribbon Error 4 28 Resolving a Wrong Ribbon Error continued 4 29 Resolving a Card Jam Error 4 30 Resolving a Card Jam Error continued 4 3 Resolving a Headlift Motor or Sensor Error 4 32 Resolving a Headlift Motor or Sensor Error continued 4 33 Resolving the Cover Open Error Message 4 34 Resolving the Blank Output issues 4 35 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 1 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Blank Output issues continued Resolving the Blank Output issues continued Diagnosing Image Problems Resolving the Pixel Failure problems Resolving the Card Surface Debris problems Resolving the Incorrect Image Darkness problems Resolving the Incorrect Image Darkness problems continued Resolving Ribbon Wrinkle problems Resolving Ribbon Wrinkle problems continued Resolving the Excessive Resin Printing problems Resolving the Excessive Resin Printing problems continued Resolving the Incomplete Resin Printing problems Resolving the Image Placement problems Resolving the Image Placement problems continued Resolving the Image Placement problems continued Resolving the
156. om the Ribbon LCD Error Display No Ribbon Driver Monitor Error Display No Ribbon Installed Continued on the next page DTC300 Card Printer Wi No Ribbon Installed Ma ribbon is installed in the printer Install certified Fargo Ribbon and continue to print To cancel click on Cancel Print DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 24 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a No Ribbon Installed Error continued Verify that a Ribbon Cartridge is installed in the Printer a Press on the Resume button If the issue persist continue to Step 3 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board J 5 and the RFID Sensor e If the connections are loose reattach e Press on the Resume button e If the connections are good or if the issue persists continue to Step 4 Replace the Ribbon RFID Sensor DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 25 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Invalid Ribbon Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure Review the following information Symptom Printer errors out as soon as it receives data from the PC Printer Error State The Ribbon installed does not match the Printer model LCD Error Display Invalid Ribbon Driver Monitor Error Display Invalid Ribbon
157. onics Inc Selecting the Self Tests tab in the Diagnostics Utility Use these options to run the internal Printer Self Tests Select the appropriate Run button to execute either the Barcode Test Card the Standard Self Test or the Magnetic Self Test as shown below Note These options apply to the DIC400 DTC300 and DTC300M Printers e Click on the Barcode Test Card button to test the resin printing capabilities of the Printer Note A full color ribbon YMC with a resin panel or a resin ribbon is required for this test Click on the Standard Self Test button to determine Image Placement and confirm that the Printer is working properly Note The image consists of fifteen 15 gray scale boxes The gray boxes are composed from a composite of YMC color panels Click on the Magnetic Self Test button to test the Magnetic Encoding capabilities of the Printer Note Be sure to have magnetic stripe cards installed in your Printer when running this test Fargo Diagnostics Utility FARGO Select a printer to continue DT C300 Card Printer Print 5 P SPAREN E if Card Samples Magnetic Encoding Hun Barcode Test Card Run Standard Self Test Magnetic Self Test DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 24 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Card Samples tab in the Diagnostics Utility Select the Card Samples tab to print samp
158. onitor Error Display Message Reboot the Printer by cycling the power Verify that the Printer has a Magnetic Encoder installed Open the front cover Remove the Magnetic Module cover screw Remove the Magnetic Module cover Verify that the Printer has a Magnetic Module installed Note If the Printer is equipped with a Magnetic Encoder Module ensure that it is seated securely into the Magnetic Module docking station If the issue persists replace the Magnetic Module See the DTCA00 DTC300 DTC300M User Guide for replacement procedures If the Printer has no Magnetic Encoder module verify that the encoding data was sent in error check the appropriate software user s manual for encoding instructions DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 18 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Ribbon Sensor Error Ribbon Miscue All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Review the following information e Symptom The Printer rolls through Ribbon and errors out e Printer Error State The Printer cannot find the next panel on the Ribbon e LCD Error Display Ribbon Miscue e Driver Monitor Error Display Ribbon Sensor Continued on the next page DTC300 Card Printer Mi Ribbon Sensor Error The Printer cannot find the nest panel on the ribbon Check that the Ribbon cartridge is installed properly and press resume cancel
159. ons for these purposes e Customize the ISO encoded data format for each of the Magnetic Stripe s three tracks e Customize each track independently of the other two e Specify which of the three tracks to customize by selecting one of the three track options Note No 1 After making the required selection the Magnetic Track Options box displays the current set of customization options for the selected track Note No 2 For most applications the default settings for these options do not need to be changed Magnetic Track Options Bit Density Character Size ASCH Offset 75 BP amp Bits C NULL C 128 BPI 7 Bits SPACE 210 BPI p Bits C ZERO LAL Generation Character Parity C MaLRE C No Parity f Even Parity C Even Parity Odd Parity Odd Parity Default Shift Data Left DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 41 RESTRICTED USE ONLY Using the Bit Density radio buttons Fargo Electronics Inc Use this option to customize the Bit Recording Density Bits per Inch used to encode the magnetic data on the currently selected track Step Procedure Select 75 BPI to change the bits per inch to 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI Magnetic Track Options Bit Density Lharacter Size 75 BPI 5 Bits f 129 7 Bits 210BFl g Bits LAL Generation Character Par
160. opriate User Guide for this printer for this section DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 7 1 RESTRICTED USE ONLY Fargo Electronics Inc Section 8 Packing the Card Printer The purpose of this section to provide the User with a specific packing procedure for this Card Printer Table of Contents Follow this instruction to pack the Card Printer for transport sp Poo Clean the inside of the Printer with compressed air Wipe it down with a lint free cloth Clean the Printhead with a alcohol swab Pack the Printer in the original carton and packing materials Ensure to enclose any necessary paperwork test cards etc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 8 1 RESTRICTED USE ONLY Fargo Electronics Inc Section 9 Board Level Diagnostics The purpose of this section to provide the User with specific Board Level Diagnostic procedures for Board Errors and Sensor Testing for this Card Printer Table of Contents Section 9 Board Level Diagnostics Table of Contents Safety Messages review carefully Sensor and Motor Reviewing the Sensor Location and Voltages Reviewing the Motor Voltages when active DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 9 9 1 9 2 9 3 9 3 9 3 RESTRICTED USE ONLY Fargo Electronics Inc Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger Failure to follow these installation guidelines can r
161. ory 14 6 embedded contaminants 2 14 4 39 Emissions Standards 2 3 EN 60950 1 2001 2 2 Enable MLE Support checkbox 5 44 Encoder smart card 14 6 Encoder wheel 14 7 End Sentinel ES 5 49 Engine 14 7 EOF End Of Form 14 7 EPP Enhanced Parallel Port 14 7 EPROM Electronically Programmable Read Only Memory 14 7 EPROM version number 4 51 4 53 Escape sequence 14 7 ESD 1 2 5 4 6 2 9 2 ESD ElectroStatic Discharge 14 7 Ethernet 14 7 excessive resin printing problems 4 45 RESTRICTED USE ONLY exposed to static electrical discharges 6 3 F Fargo Technical Support 12 1 Fargo Technical Support via the Web 12 1 FCC 2 2 feed card into encoder 4 4 Field Separator FS 5 49 Film 14 7 Firmware 14 7 Flash Memory 14 8 Font 14 8 For Overlay Only 5 55 For Print and Overlay 5 55 FPGA Field Programmable Gate Array 14 8 Front Cover 2 9 Full bleed 14 8 Full Card option 5 53 5 73 G Gamma 14 8 Glossy Matte 14 8 Glossy PVC 14 8 Graphical Device Interface GDI 14 8 Gray Scale 14 8 H Halftoning 14 8 Hard Drive 14 9 hard Drive space adequate or inadequate 4 5 HDP High Definition Printing 14 9 Head 14 9 Headlift Motors 4 33 Headlift Sensors 4 33 Heat Seal 14 9 Heat sink 14 9 HiCo High Coercivity 14 9 high resolution 24 bit color images 4 50 Horizontal adjustment 5 35 HTML HyperText Markup Language 14 9 HTTP HyperText
162. oughness of approximately O 10 micro inches This is required for direct to card dye sublimation printing Graphical Device A Windows standard for protocol between Drivers and Interface GDI applications and the Windows interface An application uses a Driver to rasterize the data in the format necessary for the Printer but also for the Windows interface to execute the print commands Gray Scale A graduation through the various brightness levels from white to black Halftoning A process in monochrome printing that simulates continuous tone by using changes to the distribution of single dots Increasing the number of dots in a given area increases the darkness even though the individual dots stay the same size Continued on the next page DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 8 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Hard Drive A high capacity storage device in a PC consisting of non removable magnetically encodable platters Hardware Physical components of a system such as the Printer the PC the power supply High Definition The High Definition Printing process prints full color images onto Printing clear transfer film InTM The film is then fused to the card through heat and pressure via a heated Roller The Printhead is capable of 256 shades with a sharper print and better color match Head Abbreviation for Printhead
163. per The area of the Printer that stores the blank cards ready to print Intermediate Transfer A thin flexible material coated with a resin material into which the Media InTM dye is transferred from the Ribbon by the Printhead The film is then transferred to the card surface by the hot lamination Roller For the Greek iso meaning same Used to represent data from the International Organization for Standardization JIS II Japanese The standard for encoding to a Magnetic Stripe provided by the Industrial Standard Japan Standards Association The single track is as wide as ISO tracks 1 and 2 combined and in the same approximate location as those tracks but on the front of the card The coercivity level is 600 Oe K Panel An area of a multicolored Ribbon e g YMCK that contains black resin for transfer to the card surface Also used in reference to the application of preference to items printed on the card those using the black panel in lieu of a process YMC black Lamination The application of a film or resinous substance fused by heat and pressure to the surface of a card LAN Local Area An array of several computers connected through a series of data Network transfer cables for the sharing of data and peripherals Continued on the next page DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 10 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Landscape A document layout that i
164. printed Here is the table for Dye Sublimation Only Print Ribbon and Dye Sublimation Black BO provides 500 prints Dye It is available in a monochrome version This Ribbon consists of dye Sublimation sublimation Ribbon panels which alternate with a clear protective Overlay Only Print O Panel Dye Sublimation images must have an overlay panel applied Ribbon to them or they will quickly begin to wear or fade DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 2 12 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Dye Sublimation Resin Print Ribbons Dye Sublimation resin print Ribbon Full Color YMCKO provides 250 prints The Dye Sublimation resin print Ribbon combines the yellow Y magenta M and cyan C dye sublimation panels with a resin black K panel By combining both types of Ribbon panels this Ribbon can be used to print full color photo quality images with the dye sublimation panels along with sharp black text and bar codes with the resin black panel A clear overlay panel O is also included on most Ribbons to protect the dye sublimation images Dye Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade This Ribbon is used to print full color photo ID cards along with resin black text and bar codes Both infrared and visible light bar code scanners can read bar codes printed with resin black e overlay pa
165. printing YMCKO The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan Black Overlay The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Overlay O Black K used for backside black only printing DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 20 RESTRICTED USE ONLY Section 15 Index A About button 5 15 AC Alternating Current 14 1 Accepted Card Thickness 2 3 Accepted Card Types 2 3 Accepted Standard Card Sizes 2 3 Access Card 14 1 Adhesion 14 1 Adjusting the Image Darkness 4 41 4 43 Agency Listings 2 3 Algebraic 5 18 14 1 ANSI American National Standards Institute 14 1 AS400 14 1 ASCII American Standard Code for Information Interchange 14 1 ASCI Code 5 50 ASCI Offset 5 45 AT 14 1 B Black 14 1 Barcodes 14 2 Batch print 14 2 Battery Back up 14 2 Bi directional 14 2 BIOS Basic Input Output System 14 2 Bit 14 2 Bit Density 5 42 Bit map 14 2 blocked Sensor 4 33 Board 14 2 Boot up 14 2 Buffer 14 2 Cable 14 2 Cache 14 3 Calibrate tab 4 36 4 47 5 33 Calibrating 14 3 Cancel button 2 9 Card Cleaning Roller 2 9 Card Design 2 14 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 Fargo Electronics Inc Card Feeding Errors
166. r Using a Digital Voltmeter connect the negative lead to ground Connect the positive lead to Pin 10 of J4 e f blocked the Sensor should read 4 9 to 5 5 VDC e f unblocked the Sensor should read 0 15 to 0 18 VDC If the voltages do not read correctly replace the Sensor Note See the current DTCA400 DTC300 DTC300M User Guide for related instructions the Parts Replacement Section DTCA00 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 31 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Headlift Motor or Sensor Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure Review the following information e Symptom The Printhead continuously cycles or does not cycle at all Printer Error State Headlift Sensor is not detecting movement from the Headlift Cam LCD Error Display Head Lift Error Driver Monitor Error Display General Error Continued on the next page DTC400 Card Printer Copy 1 M Headlift Error The Headlift Sensor i not detecting movement from the Reboot the Printer by cycling power To cancel press the Cancel Print button DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 32 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Headlift Motor or Sensor Error continued EG EN Press the Cancel Print button on the Driver Monitor Error Display Message Reboot the Printe
167. r 3 7 Installing the Print Ribbon Cartridge 3 8 Installing the Print Ribbon Cartridge continued 3 9 Installing the Print Ribbon Cartridge continued 3 10 Installing Blank Cards into the Card Hopper 3 11 Installing Blank Cards into the Card Hopper continued 3 12 Installing Blank Cards into the Card Hopper continued 3 13 Lowering the Card Output Hopper 3 14 Printer Driver Installation 3 15 Installing the Printer Driver 3 15 Installing the Printer Driver continued 3 16 Installing the Printer Driver continued 3 17 Installing the Printer Driver continued 3 18 Installing the Printer Driver continued 3 19 Installing the Printer Driver continued 3 20 Installing the Printer Driver continued 3 21 Installing the Printer Driver continued 3 22 Installing the Printer Driver continued 3 23 Installing the Printer Driver continued 3 24 Installing the Printer Driver continued 3 25 Installing the Printer Driver continued 3 26 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 1 RESTRICTED USE ONLY Printing a Test Print Image Printing a Test Print Image continued Printer Transport Moving the Printer to another location DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 Fargo Electronics Inc 3 27 3 28 3 29 3 29 3 2 RESTRICTED USE ONLY Fargo Electronics Inc Printer Setup and Installation Choosing A Good Location Follow these guidelines e Place the unit in a location with adequate air circu
168. r by cycling the power Cycle the Headlift Motors a Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation See the Using the Diagnostic Utility tabs a Verify that the Headlift Motor turns If the Motor does not turn or jams continue to Step 5 Check the Headlift Motor Main Board Connection J20 a Unplug the Printer Remove the back cover Verify that connection J20 is properly connected to the Main Board If the Motor does not turn continue to Step 7 e lf closed the Sensor should read 4 9 to 5 5 VDC Replace the Sensor if the voltages do not read correctly Note See the current DTCA400 DTC300 DTC300M User Guide for related instructions the Parts Replacement Section If the Motor does turn continue to Step 7 Replace the Headlift Motor Note See the current DTCA00 DTC300 DTC300M User Guide for related instructions in the Parts Replacement Section a If the Motor does turn continue to Step 8 Replace the Main Board Test the Headlift Sensor Remove the back cover Attach the positive lead from a Digital Voltmeter to Pin 1 of J9 Attach the negative lead to the Pin 3 of J9 e If open the Sensor should read 0 17 to 0 9 VDC DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 33 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Cover Open Error Message All Troubleshooting procedures assume that only factory authorized supplies are
169. reakJam DTC300 Card Printer aM Ribbon Break Jam A nbbon break has been detected inside the printer Open the Printers Front Cover and remove the Hibbon Cartridge Clear any cards in the printer by using the Forward and or Reverse Buttons located on the Printers Top Cover Tape the ends of the ribbon together and wind any excess anta the Take up Spool of the Ribbon Cartridge Insert the Ribbon Cartridge and close the Printer s Front Cover Press the Cancel Print button from the Driver s Display Dialog and resend the print job DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 21 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Ribbon Break Jam Error continued Open the front cover and remove the Ribbon Cartridge e f Ribbon is broken continue to Step 3 e If Ribbon is in good condition continue to Step 6 Adjust the print offset See Using the Print Top of Form Option If the issue persists continue to Step 4 Repair the Ribbon and wind up the take up roll 4 color panels past the damage area a Press on the Resume button If the issue persists continue to Step 5 Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation See the Using the Diagnostic Utility tabs e fthe Printhead does not cycle properly see Resolving the Headlift Motor Sensor Error If the Printhead functions properly continue to Step 6 Replace the Ribbon Cartridge a Pres
170. rectly a Open the Printer Control Panel from the Computer e If using Windows 98SE Me right click on the DTC400 DTC300 DTC300M Card Printer Icon and select Properties e f using Windows 2000 XP right click on the DIC400 DTC300 DTC300M Card Printer and select Printing Preferences Click on the Calibrate tab Adjust the Vertical and or Horizontal Image Position settings based on where the white border is on the card f DTC300 Card Printer Printing Preferences 21 xJ Magnetic Encodng Overly FirtAres Friter Sucelies Card Device Options Image Color Calix abe Imag Postin seking Director Card Travele Throcch Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 47 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Image Placement problems continued Step Procedure Verify if the Horizontal Image Position Setting is set correctly or incorrectly See the graphic below e If the white border is on the leading edge of the card adjust the Horizontal value by 2 e If the white border is on the trailing edge of the card adjust the Horizontal value by 2 a Click on OK b Runa self test c If the white border is diminished continue the adjustment until it is gone Continued on the next page Mike Berman Student 3957105 Library Code 2439 554 Graphic A DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 48
171. rgo Electronics that allows users to prevent access to the Printer through the use of a personally encoded smart card SmartGuard SmartGuard is a Printer security option that uses a custom access card and a built in reader to restrict Printer access Only a valid access card can enable the Printer to print cards SmartShield This option allows the Printer to print custom security images on the card that reflect under a black or UV light source Smart Card Smart cards have an embedded computer circuit that contains either a memory chip or a microprocessor chip There are several types of smart cards Memory Contact Contactless Hybrid Twin Combi Dual Interface Proximity and Vicinity Software ved in computer memory that directs the computer in tasks and functions nstructions sa to perform certa u opooler A computer application that allows the spooling of print jobs Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 17 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Rather than moving a print job directly to the Printer the job is Spooling written to the disk so that the user can access the application faster while Windows takes care of printing in the background SS Start Sentinel The character denoting the end of a magnetic data string The device that moves the finished cards onto the output column ordering them Fir
172. rial Number 80453289 Reviewing Example No 2 Serial Number A1280224 Section 13 Reviewing the Spare Parts List Reviewing the DTC400 DTC300 DTC300M Spare Parts List Section 14 Glossary of Terms Section 15 Index DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 Fargo Electronics Inc 9 2 9 3 9 3 9 3 10 1 10 1 10 2 10 2 10 3 10 4 10 4 10 9 10 10 10 10 10 11 10 12 10 13 10 24 10 25 10 26 10 27 10 28 10 29 11 1 12 1 12 1 12 1 12 2 12 2 12 2 12 2 13 1 13 1 14 1 VII Section 1 Introduction How to use the manual The DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 is in fact the troubleshooting and User Guide for the entire card Printer The manual is designed to provide Installers and Technicians with quick efficient lookup of related procedures components and terms The manual can be used effectively either in soft or hard copy depending on the preference of the Installer or Technician me Sequence of Operations Glossary of Terms and Technical Functional Specifications hyper linked Table of Contents hyper linked Troubleshooting Replacement Removal Diagnostic and Navigation Procedures in hyper linked sections Cross Referencing hyper linked Comprehensive Index hyper linked Appendices You can go directly to the Sequence of Operations Glossary of Terms Technical Specifications and Functional Specifications to learn how to use
173. rinter User Guide Rev 1 1 3 16 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver continued Step Procedure Click on the Next button to continue with the Setup program Continued on the next page DTC300 Card Printer InstallShield Wizard 7m BE x Welcome to the InstallShield Wizard for 0 Card Printer The InstallShield Wizard will install OTCSOO Card Printer on your computer To continue click Nest Back DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 17 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver continued Step Procedure Read the License Agreement Select the accept the terms of the license agreement option and click Next to continue Continued on the next page DTC300 Card Printer InstallShield Wizard License Agreement Please read the following license agreement carefully Fargo Electronics Incorporated License Agreement License 1 Fargo Electronics Incorporated Farga gives the right to use one copy of this Fargo software Software with a single Fargo printer on a single computer terminal connected to a single computer or an a single computer network This license also authorizes you to create and use an extra copy of the software on a home or laptop computer as long as the extra copy ig never loaded in memory or virtual memory loaded at the same time the software i
174. rinter User Guide Rev 1 1 5 64 RESTRICTED USE ONLY Fargo Electronics Inc Selecting Orientation Portrait under Card tab Step Procedure Select the Portrait radio button below under Orientation under the Card Size tab to use the Visual Security Solutions E to H as shown in this window rd DTC400 Card Printer Printing Preferences 31 x Magnetic Encoding Overlay Print Area Panel Resin Printer Supplies Lard Device Options Image Color Calibrate Card Size Fou 2 inches C mm Print Width 2 114 Print Length 3 370 1rientatian DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 65 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Visual Security Solutions dropdown menu E to H Step Procedure Orientation see above to use the options shown below Click on the Visual Security Solutions dropdown menu under the Portrait Direction Card Travels Through Printer Delete Security Options Visual Secunty Solutions Ma Visual Security Overlay Print Area L efinied Areals m f For Print and Overlay For Overlay Only C Far Print Only No Overlay E Upper Lett F Upper Aight G Lower Lett Lower Right DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 66 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the VeriMark radio button Step Procedure Click on either the VeriMark or
175. rn of merchandise for repair or credit Authorization number Roller Elements of the Printer used for the transport of media consisting of a rotating steel shaft for Ribbon or a rotating steel shaft with a rubber cylinder installed at the shaft midpoint for moving cards RS 232 An interface standard established in 1969 by the Electronic Industries Association regarding the connecting of computer peripherals Saturation A measure of the degree of color from gray with the same brightness Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 16 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Self test A pre determined print file used to confirm Printer operation typically sent from the Driver or stored in the Printer s memory Sensor An electro mechanical electro optical device used to indicate a change in state in the Printer such as when a card reaches a certain location Serial The transfer of data one bit at a time and in sequential order communications using a single wire Serial interface A sub D 9 pin input output port on the Printer used for serial communication with the PC for AS400 operating systems or for e card encoding SIMM Single In Line An array of memory chips attached to a printed circuit board that Memory Module installs in a slot on the main board Simplex Single sided printing SmartGuard An application from Fa
176. s loaded on the primary computer an which vau use the software xj da nat accept the terms of the license agreement rrsEanl s Held lt Back Cancel DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 18 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver continued Step Procedure Select the Complete option to install the following components e Printer Driver Software e Printer Driver User s Guide e Fargo Diagnostics Utility Note Selecting Custom will provide the option to select which components to install Click Next to continue Continued on the next page DTC300 Card Printer InstallShield Wizard Setup Type Select the setup type to install Please select a setup type All program Features will be installed Requires the most disk space Select which program Features you want installed Recommended tor advanced users InstallShield lt Back Cancel DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 19 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver continued Step Procedure Click Install to begin the installation Continued on the next page DTC300 Card Printer InstallShield Wizard Ready to Install the Program The wizard i ready to begin installation Click Install to begin the installation IF you want to review or change any of your installation settings
177. s on the Resume button If the issue persists continue to Step 7 Remove the rear cover in order to check that the Ribbon Encoder Sensor is securely connected to the J 4 Main Board connection and to the Encoder oensor a Press on the Resume button If the issue persists replace the Encoder Sensor DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 22 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Ribbon Out Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Review the following information e Symptom Printer will not print Printer Error State The Ribbon Sensor has detected the End Of Ribbon mark LCD Error Display Ribbon Out Driver Monitor Error Display Ribbon Out Replace the Ribbon Cartridge a Press on the Resume button DTC300 Card Printer Ww Ribbon Qut The Ribbon Cartridge installed in the printer is empty Install new Ribbon To cancel click on Cancel Print DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 23 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a No Ribbon Installed Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure Review the following information e Symptom Printer errors out as soon as it receives data from PC Printer Error State The Printer RFID Sensor is not receiving a signal fr
178. s viewed with the document s long axis in a horizontal orientation LCD Liquid Crystal A device that contains a liquid crystal between two pieces of Display polarized film through which reflected or ambient light can pass When a current is applied the liquid s polarity changes and blocks the passage of the light resulting in an opaque area of the display The areas are arrayed to form characters LED Light Emitting A semiconductor that emits light when a current is applied Diode Media A generic reference to anything onto which the Printer can transfer an image including cards Ribbon and film LoCo Low The coercivity value of magnetic media between 250 600 Oe Coercivity ISO 7811 2 Fargo s Low Coercivity encodes at 300 Oe LPT Port Line The system abbreviation for a PC s parallel Printer port Printer Port Magnetic encoding The process of orienting successive magnetic bits to produce a serial data string Magnetic stripe An area of the card with an applied or impregnated ferrous material that may hold encoded data through a series of prescribed polarity changes Magnetic Track An area of a magnetic strip running the length of the card with a given width and position constitutes a track This is the area dedicated to one data string restricted to specific rules of format ISO Standards specify three magnetic tracks on the back of a card The JIS standard specifies one track on the front Magnetic Verify A process to
179. ssed air Air stored in a tank or produced by an aerosol can delivered by through nozzle at a high speed Used in the Printer to blow out debris The degree of difference in luminance of two areas Control panel The panel on the Printer from which the user can control Printer functions The Printer is usually composed of the control buttons and an LED or LCD display Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 3 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued CR 79 A card dimension standard of 2 0625 L X 3 3125 W 0 002 W 0 005 L or 52 400 X 84 150 mm CR 80 A card dimension standard of 2 125 X 3 370 0 002 W 0 005 L or 53 975 X 85 598 mm CR 90 A card dimension standard of 2 375 X 3 625 0 002 W 0 005 L or 60 325 X 92 075 mm CR 100 A card gue standard of 2 625 X 3 875 0 002 W 0 005 L or 66 675 X 98 425 mm Cursor The marker in the LCD Display Window that indicates the active selection A reference to color saturation A 9 pin D shaped connector typically used in serial port interfaces DC Motor A Motor that works on DC with continuous motion DC Direct Current Electronic flow that is unidirectional flowing from the positive to negative of a power source Default A setting or parameter that comes preset from the factory in Driver or firmware Performance parameters may be customized in
180. st In First Out Stepper Motor A Motor whose shaft turns in discrete steps rather than continuously String A sequence of characters that form a line of data A method of mounting circuit elements onto the surface of a circuit board attached at solder pads rather than through holes in the board Stacker Surface mount An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal parameters Surge Protector owitch box An electromechanical device to which a user may connect several peripheral devices to the parallel port simultaneously yet using the selector switch to designate the active port Thermal Acceptance Composite cards Card stock produced by laminating sheets of PVC with sheets of PET for better thermal distortion resistance Ultra 111 cards Temp file A temporary file generated automatically by Windows to store the information for an active document Windows should delete these files when the application is closed Test print A file stored in or generated through windows that is sent to the Printer to test basic functionality Thermistor An electronic resistor on the Printhead with a resistance value that varies in proportion to the heat to which it is exposed Continued on the next page gt DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 14 18 RESTRICTE
181. t LCD Error Display Ribbon RFID Error Driver Monitor Error Display Ribbon RFID Error Replace the Print Ribbon RFID Sensor a Replace the Print Ribbon RFID Sensor b Press on the Resume button c Ifthe error continues replace the Printer Main Board DTC300 Card Printer WA Ribbon RFID Error The ribbon tag information is corrupted ar incorrect Replace the Ribbon and press Resume To cancel click on Cancel Print DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 13 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Mag Verify Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Review the following information Symptom The Printer is unable to verify encoded data Printer Error State The Printer is unable to verify encoded data LCD Error Display Mag Verify Driver Monitor Error Display Mag Verify Continued on the next page DTC300 Card Printer al Mag Verify Error The printer is unable to verify encoded data Check the Cards and click on Cancel Print DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 14 RESTRICTED USE ONLY Fargo Electronics Inc Resolving a Mag Verify Error continued mete NEM Check to ensure that the cards are loaded with the Magnetic Stripe facing Up and towards the front of the Printer a Press on the Resume button b If the error continues continue to step
182. t button as shown in Display A in this section Note Ensure that a full color YMCKO Ribbon is installed before proceding When the Test Print button is selected an image is copied to the Printer 2 x TES Overlay Print Area Panel Resin Printer Supplies Device Uptions Image Color Calibrate Card Sige f inches C mm Print width 2114 Print Length 3 37 Orientation Portrait Landscape Copies Diagnostics Clean Printer ge About Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 27 RESTRICTED USE ONLY Fargo Electronics Inc Printing a Test Print Image continued Step Procedure This completes the DTC400 DTC300 DTC300M Card Printer Encoder Installation Guide For additional help regarding the Test Print and other related items please see the DTC400 DTC300 DTC300M Card Printer User Guide located under Start gt Programs gt Fargo DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 28 RESTRICTED USE ONLY Fargo Electronics Inc Printer Transport Moving the Printer to another location Step Procedure 1 The Printer can be transported by gripping it under the back lid as shown in the photo below You have completed the setup and installation procedures in this section DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 29 RESTRICTED USE ONLY Fargo Electronics Inc Section 4 G
183. the next page The Print Stepper Motor engages The Card Feed Sensor detects trailing edge of card The Print Stepper Motor queues card to the middle of the platen Roller All Stop The Print Headlift Motor engages The Print Headlift Sensor detects closed state 12 The Print Headlift Motor disengages The Print Stepper Motor engages 14 The Print Cover Sensor checks for a closed state o The Ribbon Drive Motor engages 16 The Image data is burned by the Printhead until image data is depleted All Stop 1 N The Thermistor engages Printhead Cooling Fan to maintain proper operating temperature The Headlift Motor engages The Print Headlift Sensor detects an open state 20 The Print Headlift Motor disengages 21 The Print Stepper Motor engages 22 The Print Ribbon Drive engages DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 1 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the DTC400 DTC300 DTC300M Sequence of Operations continued 23 The Card Feed Stepper Motor engages to queue card for magnetic encoding 24 The Encoding data is written to the card 25 The Card Feed Stepper will re queue card for each verification pass required 26 After Ribbon advances a few encoder clicks assume Ribbon free of card All Stop 2 Repeat steps 9 through 23 for appropriate number of color overlay panels 28
184. tic Encoding Calibrate the Ribbon Sensor Clean Printer Remove Cards Rm Cycle the Printhead es ee the Motor DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 19 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Mechanics tab in the Diagnostics Utility continued LL RN Click on the Advance the Ribbon Motor Remove Ribbon button to Fargo Diagnostics Utility 60 Select a printer to continue Lard Printer eee Meme Card Samples Magnetic Encoding Run Calibrate the Ribbon Sensor Clean Printer Remove Cards Cycle the Printhead Am Advance the Stepper Motor Reverse the Motor DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 20 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Mechanics tab in the Diagnostics Utility continued sep Poo RN Click on the Reverse the Ribbon Drive Motor Remove Ribbon button to J Fargo Diagnostics Utility Select printer to continue DT C300 Card Printer Updates Meses Self Tests Card Samples Run Calibrate the Ribbon Sensor Clean Printer Remove Cards Cycle the Printhead Aun Advance the Stepper Motor Reverse the stepper Motor the ara Roller a DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10
185. time for the user to save data and close the machine properly Bi directional A communication standard that allows two way data transfer between PC and Printer BIOS Basic The part of the operating system in a computer that handles communication between the PC mainboard and its peripherals Typically residing in chip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of pixel elements with the color hue brightness and saturation information stored in bits The more bits the more values and thus the greater variety 1 bit color is black and white 8 bit color produces 256 shades of gray and 24 bit color can produce 16 7 million colors Board A term used for the circuit board a hard mylar plate made of many layers that holds the electronic circuit elements and wire traces Boot up A series of operations that the Printer runs through when power is first applied including a series of initializing status testing and a diagnostics program to ensure a ready state Buffer A block of memory in the Printer or PC that holds print files until the processor is ready to print them Cable A set of conductors wrapped together and often concealed within insulation used for signal transfer from one device to another with connectors on either end that allows the cable to be removed Continued on the next pag
186. ting Preferences EZ DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 6 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing DTC300M Printer Drivers This section applies to the DIC300M Printer EZ DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 7 RESTRICTED USE ONLY Fargo Electronics Inc Using the Card tab Adjusting the Card Size Option Click on the inches or mm option to choose the desired unit of measurement Note No 1 When designing a card format always set the card size or page size within the card design program to the exact dimensions of a CR 80 card Note No 2 The Card Size indicates that the Printer accepts standard credit card size CR 80 ISO ID 1 cards The dimensions of the total print area for this card size appear in the Print Width and Print Length boxes amp DTC400 Card Printer Printing Preferences aj xj Magnetic Encoding Overlay Print Area Panel Resin Frinter Supplies Lard Device Options Image Color Calibrate inches mm Print width Print Length 3 37 DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 8 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the Orientation Option Select Portrait under Orientation to cause the card to print in a vertical orientation OR Select Landscape under Orientation to cause the card to print in a horizontal orientation Note An icon ill
187. tton DTC300 Card Printer Printing Preferences L LU LOS sae l TADH it i d i i i i i 1 E i 1 MEE 1 Lj un eit in BEI m un LL cllc LIGUE 3 i d e La teca i r T n 1 1 T n i i 1 4l t 11 t i r Jalance DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 32 RESTRICTED USE ONLY Fargo Electronics Inc Using the Calibrate tab Use the Calibrate tab to a control the position of the printable area in relation to the card calibrate Sensors and adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer s memory ar DTC300 Card Printer Printing Preferences 1 aj X Magnetic Encoding Overlay Print Area Panel Resin Printer Supplies Card Device Options Image Color Calibrate Image Position pA eal Direction Travels Through Printer Vertical 28 Horizontal DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 33 RESTRICTED USE ONLY Fargo Electronics Inc Using the Image Position Controls Use the Image Position controls to adjust the position of the overall print area to be precisely centered on a card Step Procedure Click on the Vertical and Horizontal adjustment arrows to adjust the Image Position values
188. urrent by checking at www fargo com Determine the problem with printing from the application Print a self test from the Printer by holding down the Pause button on power up to ensure that the Printer itself is functioning properly Print the Windows test page that is located in the General tab of the Driver Use WordPad a Windows 98SE Me 2000 XP word processing program in the Accessories Program Group 1 Go to the File menu and select Page Setup Click on the Printer button and select the DTC400 DTC300 DTC300M Card Printer Click OK and reset all four margins to zero Note The WordPad will automatically replace the values with it s minimum margins Open the program and type This is a Test then go to File on the menu bar and select Print Continued on the next page DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 4 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Communication Errors continued Determine whether there is adequate hard Drive space Note A large volume of temporary files on the computer can cause communications errors a Access the temporary files by following this process e Search for all folders called TEMP Once found clear out the contents of the folders If using Windows 98SE Me 2000 XP run the System Utility Disk Defragmenter found in the Accessories folder of the Start Menu Use a disk cleanup utility such as Disk Cleanup found in the Syste
189. ustrating a printed card helps represent the difference between the two ar DTC300 Card Printer Printing Preferences i x Magnetic Encoding Overlay Print Area K Panel Resin Printer Supplies Card Device Options Image Color Calibrate Card Size inches C mm Print Width 2 114 Print Length 3 370 Orientation Portrait Landscape kopies fi H Diagnostics Cleat Printer Test Print About DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 9 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the number of copies Step Description Select the number of copies by clicking on the UP or DOWN arrows as shown below Incnes E mm aar A D Print Length U DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 10 RESTRICTED USE ONLY Fargo Electronics Inc Using the Diagnostics button under the Card tab Step Click on the Diagnostic button to bring up the Fargo Diagnostics Utility window See the Section 9 Diagnostic Tool Utility et DTC300 Card Printer Printing Preferences A2 x eS Overlay Print Area Panel Resin Printer Supplies Device Options Image Color Calibrate Card Size 80 inches mm Print Width 2 114 Print Length 3 370 Onentation Portrait Landscape Copies Disresis Clean Printer Test Print About Cancel Angy Help
190. ve the paper backing from both sides of Cleaning Card Place the Cleaning Card inta the Single Feed Slat Close the Front Cover and press the Clean button below Enable Reminder I Fargo Cleaning Kit PN 085967 Fargo Cleaning Card PM 085974 Note The Cleaning routine will begin after all current print jobs have completed DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 13 RESTRICTED USE ONLY Fargo Electronics Inc Using the Test Print button ee Click on the Test Print button to send a simple self test print to the Printer e Ensure that a YMCKO Ribbon is installed for DTC400 DTC300 or a Premium Resin Ribbon installed for DTC300M e Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly amp DTC300 Card Printer Printing Preferences Al xj Magnetic Encoding Overlay Print Area K Panel Resin Printer Supplies Card Device Options Image Colar Calibrate Card Size CR 80 inches C mm Print Width 2 114 Print Length 3 370 Orientation Portrait Landscape Copies Diagnostics Help Ok Cancel DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 14 RESTRICTED USE ONLY Fargo Electronics Inc Using the About button Step Description Click on the About button to open a dialog box containing the copyright and version date code information about this Printer Driver softw
191. wing safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges AN Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below e To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 1 2 RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M

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