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Faber 6074457/630006628 Ventilation Hood User Manual

Contents

1. 148 149 150 150 151 153 154 155 155 156 156 157 158 159 160 161 161 162 162 162 163 164 164 165 166 167 169 170 170 171 172 173 Securing the current Stepper Motor Bracket and Fastener for increased belt tension 174 Replacing the Magnetic Head Assembly High Coercivity 810182 or Low Coercivity 810182 Sensor Replacement Replacing the Card Sensor Assembly 830135 Replacing the Upper Ribbon Sensor Assembly 83015111 Replacing the Encoder Wheel Sensor Assembly 830149 Replacing the Lid Sensor Assembly 810174 Replacing the Ribbon ID Sensor Board Assembly 820543 Replacing the Lower Ribbon Sensor Assembly C16 83012612 Roller Replacement Replacing the Platen Roller D830023 Replacing the Card Feed Roller D830058 Center Replacing the Card Feed Roller D830058 Left Persona C16 Card Printer Service Manual Rev 5 0 175 177 177 178 180 181 182 184 185 185 187 189 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Hopper Card Feed Roller D830024 191 C11 C16 Idler Spring Removal and Replacement Kit Instructions 193 Technician Review Idler Spring Replacement Kit for the C11 Card Printers without a Magnetic Encoder or for all C16 Card Printers 193 Technician Review Idler Spring Replacement Kit for the C11
2. Steps Procedure 1 A Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Remove the two screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 8 Remove the screws that hold the Main Board Brackets in place 9 Use the thumb and index fingers of both hands to carefully pry the Print Board from the Power Board 10 Remove all of the cables from the Board 11 Remove the screw 130971 Washer 130949 and Cable Clamp 140013 from the Power Board 12 Remove all of the cables from the Power Board 13 Remove the Power Board Persona C16 Card Printer Service Manual Rev 5 0 165 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Printhead Assembly 081524 Refer to Drawing 830119 XX Estimated Repair Time 10 minutes Warning If oil or debris makes contact with the Printhead elements wipe the glass coated area of the printhead immediately with a Printhead Cleaning pen See Cleaning the Printhead in section 4 page 150 Steps Procedure AN Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper I
3. Sw SW2 SW3 SW4 Diagnostic modes X X X X Test5x3 is a standard YMCKO test card X X Mag123A is a mag only test card records on the Magnetic Stripe X The RibTest calibrates the Ribbon Color Sensor none or anything except Mono Resin X X X The ResinTest is a premium resin test card X X The TestCore allows reading of the core pins In this mode the Printer will beep every time a core pin is detected in the Ribbon Roll Persona C16 Card Printer Service Manual Rev 5 0 65 RESTRICTED USE ONLY Fargo Electronics Inc Running the 15 Shade Self Test This is the Self test that appears when specific changes are made to the DIP Switch Settings Persona C16 Card Printer Service Manual Rev 5 0 66 RESTRICTED USE ONLY Fargo Electronics Inc Interfacing Information The Printer is equipped with a standard 8 bit Centronics type Parallel Data Communications Port Note The Printer s Parallel Interface Connector is a standard 36 pin Amp type with two metal wire retaining clips It mates with a standard PC to Printer parallel cable A Caution For best results keep the Interface Cable to less than six 6 feet Reviewing the Pin Assignments WIRE DIAGRAM siais lelsleie 14 PIN 1 Persona C16 Card Printer Service Man
4. N O w oO S P 830305 PLATE ACTUATOR FRONT 830306 PLATE ACTUATOR REAR S S H S w mre ey N 830307 PA PRING CAM FOLLOWER 830311 PA 830312 PA EAD LATC 830313 PA PRING LID LATCH C 895674 PA LABEL RIBBON LOADING PRESTO D000026 PA FRAME HDLFT FRNT QUATRO D000027 PA FRAME HDLFT REAR QUATRO 39 SEE CHART ASSE ASSY CABLE PRINTHEAD HARNESS U SWITCHED LOCATIONS OF SCREWS COl262 18 May OO KB T ADDED NOTE COO0868 an OO KB S DOO0026 WAS 83030212 DOOOOZ T WAS 830303l2 COO7O4 29 NOV 99 TMH VER REV RECORD ECO DATE DRAWN BY DATE This document is the ert TMH 08 Sep 98 of FARGO Electronics Ine DIM UNITS It contains confidential and proprietary information NOTE neh ELECTRONICS INCORPORATED Yreuthorized duplication JN SPACER OPTIONAL BASED ON PRINTING OUTPUT w w HAFT HEAD_SHAFT Ww F w eal Ww QD ww j Ww DESCRIPTION APPLY PROPER AMOUNT OF LOCTITE 242 TO ASSEMBLY UPPER IMAGING ENGINEERING USE ONLY THREADS BEFORE INSTALLING ASSY PART NUMBER TEM NUMBER DRAWING FILE ENGINEERING MODEL NAME MODEL TYPE 830119 XX 83019 ASY UPPER IMAGING ASSEM AN UBERALLY Ce ee Ea 830 830119
5. 1 Select the Defined Area s option to activate the card grid in the upper half of the window Note It is through this card grid that up to five 5 Defined Areas can be assigned Continued on the next page gf C11_C16 Card Printer Printing Preferences i x Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area E Panel Resin CA 80 Card Size Te T i mm we HHH co BRR REE g Direction Card Travels Through Printer oe Print Area Security Options Visual Secunty Solutions f For Print and Overlay For Overlay Only i VeriMark For Print Only No Overlay HoloMark OF Cancel Apy Help Persona C16 Card Printer Service Manual Rev 5 0 120 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure 2 When the card grid is first activated a small black square will appear at its default size of 2 x 2 5mm x 5mm and at its default location in the lower left hand corner 0 0 This square represents the first defined area e Determine the area of the card needed to define for a signature panel with a different size and location than the driver s standard Omit Signature Area setting Note This area is indicated by the dashed outline e Determine the area size by actually printing a card and looking at it in the same orientation as when it exits the Printer 3 Measure the total si
6. Click on the left arrow 4 to enter a positive value to move the printed image toward the leading edge of the card or the card output to the side of the Printer OR Click on the right arrow gt to enter a negative value to move the printed image toward the trailing edge of the card or the card input to the side of the Printer e Printed Image Direction The arrows on these buttons indicate the direction the printed image will move on the card e Maximum Adjustment Range The maximum adjustment range is 100 As a rule 10 equals about 030 8mm which is about the same as the thickness of a standard CR 80 size card A Caution If positive value is set too high the print ribbon may break Rear of Printer Card Output Card Input Side of Printer Side of Printer Leading Edge Trailing Edge of Card of Card q Direction card travels through printer Front of Printer Persona C16 Card Printer Service Manual Rev 5 0 80 RESTRICTED USE ONLY Fargo Electronics Inc Using the Print Length option Use this option to reduce or increase the overall printable area in order to optimize edge to edge printing toward the trailing edge of a card Note When adjusting this value keep in mind that cards always remain in the same position while moving through the Printer The diagram below represents how the end of form will move in relation to the fixed card position as a positive or negative Print Length value is entere
7. Manual Eject Each Error Retie 2 Magnetic Track Selection e Tracki Track2 Track 3 Enable MLE Support Maanstic Track Onkan Persona C16 Card Printer Service Manual Rev 5 0 105 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Options radio buttons Use the Magnetic Track options for these purposes e Customize the ISO encoded data format for each of the Magnetic Stripe s three tracks e Customize each track independently of the other two e Specify which of the three tracks to customize by selecting one of the three track options Note 1 After making the required selection the Magnetic Track Options box displays the current set of customization options for the selected track Note 2 For most applications the default settings for these options do not need to be changed Magnetic Track Options Bit Density Character Size ASCII Offset 75 BPI 5 Bits f NULL C 128 BPI 7 Bits SPACE 210 BPI C8 Bits C ZERO Persona C16 Card Printer Service Manual Rev 5 0 106 RESTRICTED USE ONLY Fargo Electronics Inc Using the Bit Density radio buttons Use this option to customize the Bit Recording Density Bits per Inch used to encode the magnetic data on the currently selected track Step Procedure 1 Select 75 BPI to change the bits per inch to 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to c
8. RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Incorrect Image Darkness problems Symptom Printed cards are too dark or too light Step Procedure 1 Run a self test to ensure that the issue is not with the driver settings 2 Adjust the Dye Sub Intensity setting within the Image Color tab of the Printer Driver See Using the Image Color tab procedure in Section 3 page 95 Continued on the next page Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color PUCCHS OU HneHmORO ORS OH RSE RSENS ORS OH SOE RRORS ORSON RSE RRE NOSES ORESE RSE SSSESORESERSEESS Contrast 2 O04 Gamma Oo 4 fellow Balance aa Magenta Balance 36 Cyan Balance d2 Z Dye Sub Intensity MMC Resin Heat E 0 Persona C16 Card Printer Service Manual Rev 5 0 52 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Incorrect Image Darkness problems continued Step Procedure 3 Correct the Image Darkness See Using the Image Darkness option in Section 3 page 79 Mike Berman Student 3957105 Library Code 2439 55 Mike Berman Student 3957105 library Code 2439 554 fh Persona C16 Card Printer Service Manual Rev 5 0 53 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Ribbon Wrinkle problems Symptom Printed cards have off color
9. RESTRICTED USE ONLY Fargo Electronics Inc Securing the current Stepper Motor Bracket and Fastener for increased belt tension The purpose of this Technical Update dated 12 19 2002 was to describe improvements relating to the main C16 Chassis D810024 for the Persona C16 Card Printers No action is required This is for your information only ECO C03694 has been released e Improvement No 2 C16 Chassis Made improvement by adding the 3 2mm x 7mm x 5mm Washer 140040 1x to the main C16 Chassis D810024 for the C16 Card Printers Technician Note This ensures that the current Stepper Motor Bracket and Fastener are secured for increased belt tension Persona C16 Card Printer Service Manual Rev 5 0 174 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Magnetic Head Assembly High Coercivity 810182 or Low Coercivity 810182 Refer to Drawings 830117 830118 and 830119 Estimated Repair Time 30 minutes Steps Procedure AN Caution Turn off the Printer and unplug the power cord from the Printer 2 Turn the Printer upside down 3 Remove the two screws attached to the Bottom Access Plate 4 Take out the two screws that secure the Magnetic Head in place 5 Move the Magnetic Head out of position 6 Set the two Magnetic Head Spacers aside for replacement Note The Magnetic Head Spacers should be between 5 and 15 mil thick and may be difficult to see after
10. Thermocouple A device for measuring temperature using a junction of two wires of dissimilar metals that produce a voltage when heated that varies proportionally with the temperature Through hole A method of mounting circuit elements with the leads passing through holes in the circuit board and soldered on the opposite side Timeout An interruption of a print job that occurs when a function is not completed in the time allotted by the operating system TOF Top of Form The leading edge of the card as it travels through the Printer Track The area on a mag stripe designated to contain the magnetic data string Troubleshooting The process of investigating and determining the cause of a problem TrueType TT A font format that produces each character using a mathematical equation rather than a graphical representation resulting in a much sharper cleaner image UltraCard The Fargo brand of card stock recommended for use in Fargo Printers with the necessary glossy surface and composed of PVC UltraCard III The Fargo brand of card stock recommended for use in Fargo Printers that laminate with the necessary glossy surface and composed of PVC and PET to prevent heat distortion Update The process of installing a new revision of software or firmware to implement new changes to the Printer s command codes and procedures UPS Un interruptible Power Supply
11. Print All Black with K Panel Full Card W Defined Area s Undefined Areals f Print YMC Under K Print FE Only Persona C16 Card Printer Service Manual Rev 5 0 137 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Undefined Area s option Step Procedure 1 Select the Undefined Area s option for the Printer Driver to print the Resin Black K Panel for all black found only in the space outside the defined areas Note In the card grid black indicates the area in which the Resin Black K Panel will be printed CA 80 Card Size AREER EERE 0 000 X poo SY ie FEEL TO inches T FELL one Defined Area x H dh Direction Card Travels Through Printer Delete Print All Black With E Panel Full Card Defined Areals W Undefined Area s f Print YME Under K C Print K Only Persona C16 Card Printer Service Manual Rev 5 0 138 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function To define an area refer to the following steps Step Procedure 1 Click on the Defined Area s check box Note This will activate the card grid in the upper half of the window It is through this card grid that up to five areas can be defined When the card grid is first activated a small square will appear at its default size of 2 x 2 5mm x 5mm and at its default location in the lower left
12. RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Card Feed Roller D830058 Center Refer to Drawing D810025 Estimated Repair Time 30 minutes Steps Procedure AN Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Remove the two screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 8 Remove the screws that hold the Main Board Brackets in place 9 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 10 Open the Upper Imaging Assembly 11 Remove the top two corner screws 130987 found just behind the top edge of the Front Cover 12 Close the Upper Imaging Assembly 13 Remove the screw 130987 by the Card Exit Ramp 14 Remove the Front Cover Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 187 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Card Feed Roller D830058 Center continued Steps Procedure 15 Stand at the front of the Chassis Assembly remove the Retaining Ring 140048 from the Card Feed Ro
13. This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C16 Card Printer Service Manual Rev 5 0 148 RESTRICTED USE ONLY Fargo Electronics Inc Using the Required Supplies For the maintenance procedures outlined for the Printer use Printer Cleaning Kit provided by the reseller This kit includes the following e Printhead Cleaning Pens pre moistened with 99 99 isopropyl alcohol for cleaning the Printer s Printhead e Cleaning Cards with an adhesive backing for cle
14. Default A setting or parameter that comes preset from the factory in driver or firmware Performance parameters may be customized in the driver but can be reset to the factory values usually through the push of the default button The default values for the firmware are usually denoted on a label attached to the Printer Defrag Abbreviation for defragmenting The process of reformatting data on a hard drive so that it uses space more efficiently DIP switches Dual In line Package Switches A small array of mechanical switches installed on the board that can be configured to change Printer operations including providing a variety of self tests Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 222 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Direct to Card DTC Printing The Direct to Card printing process prints digital images directly onto any plastic card with a smooth clean glossy PVC surface Dither A system of distributing dots to control the hue brightness and or saturation In monochrome printing this controls the brightness In color printing dithering can supply a larger color gamut than non dithering In the driver dither modes can be selected to provide better image quality depending on the type of image to be printed Dongle A peripheral that attaches to a port to act as a key f
15. Persona C16 Card Printer Service Manual Rev 5 0 70 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Printer Timing Diagram The timing diagram below illustrates the data and handshake lines during the transfer of one data byte to the Computer Data 0 Data 7 DATA VALID eo o o Strobe Busy Tbp Tack Acknig Persona C16 Card Printer Service Manual Rev 5 0 71 RESTRICTED USE ONLY Reviewing the Printer Timing Fargo Electronics Inc Interval Description Minimum Value Tdsu Data setup time 0 5 us Tstr Data strobe width 1 us Tack Acknlg pulse width 3 75 us Tdh Data hold time 0 5 us Tsb Busy delay time from data strobe 0 5 us max Persona C16 Card Printer Service Manual Rev 5 0 72 RESTRICTED USE ONLY Fargo Electronics Inc Section 3 Printer Adjustments Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger A Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures un
16. C16 Card Printer Service Manual Rev 5 0 Continued on the next page 213 RESTRICTED USE ONLY Fargo Electronics Inc Persona C16 ID Card Printer Recommended Spare Parts List Effective Date January 2004 Category Part Part Alternate Part MSRP List Number Description Description Price Covers D810001 Cover Front Cover Front 22 49 C16 D810051 Assembly Cover Assembly Base 0 00 Base Plate Plate D810054 Cover Back Cover Rear 62 01 C 16 D830002 Cover Top C11 Cover Top 11 57 Misc Hardware 080170 30 IC EPROM EPROM ID C16 0 00 Main Program C16 85690 Kit C11 C16 U C11 M11 C16 Card 0 00 Spring Spring Upgrade Kit Upgrade 130050 Fuse 5A SLO Fuse 5A SIoBlo Pico 4 00 BLO PICO 130063 Power Cord Cable Power Cord 8 58 Black Black 130200 Magnetic Magnetic Door Catch 2 56 Catch Used with 130201 130201 Magnetic Latch Magnetic Latch Plate 0 60 Plate Used with 130200 Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 214 RESTRICTED USE ONLY Fargo Electronics Inc Persona C16 ID Card Printer Recommended Spare Parts List Effective Date January 2004 Category Part Part Alternate Part MSRP List Number Description Description Price Misc 130883 Screw Thumb Screw Thumb 4 54 Hardware Printhead shield 140083 Foot Rubber Foot Base Plate 1 04 Bumper Rubber Bumper 14008
17. Persona C16 Card Printer Service Manual Rev 5 0 Part Number L000311 RESTRICTED USE ONLY FARGO Electronic Inc Persona C16 Card Printer Service Manual Rev 5 0 property of FARGO Electronics Incorporated Copyright 2002 2003 2004 2005 2006 by FARGO Electronics Incorporated All rights reserved Printed in the United States of America Exclusive permission is granted to authorized resellers of FARGO products to reproduce and distribute this copyrighted document to authorized FARGO customers who have signed a no disclosure agreement regarding the restricted proprietary use of said document The revision number for this document will be updated to reflect changes corrections updates and enhancements to this document Revision Control Date Document Title Number Revision 5 0 1 January 2004 Persona C16 Card Printer Service Manual Rev 5 0 These reference documents were thoroughly reviewed to provide FARGO with professional and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our FARGO documentation process This reference to other documents does not imply that FARGO is an ISO certified company at this time e ANSI ISO ASQ Q9001 2000 American National Standard sub title Quality Management Systems Requirements published by the American
18. 22 Heat Seal 227 Heat sink 227 HiCo High Coercivity 227 High Coercivity Magnetic Head Assembly Replacement 175 176 high resolution 24 bit color images 62 Horizontal adjustment 100 HTML HyperText Markup Language 227 HTTP HyperText Transfer Protocol 227 Humidity 9 I IC Integrated Circuit 227 ID Identification 227 Identification Card sample 140 IEEE 1284 Institute of Electrical and Electronics Engineers 1284 228 I EEE 1284 compliant cable 26 Image 228 Image Color tab 89 95 Image Darkness option 79 Image Placement 43 45 60 Image Placement option 80 image placement problems 61 Image Placement setting 43 Image Placement Setting 60 Image Placement value 80 Image Position controls 99 inches or mm option 84 incorrect image darkness problems 52 53 increase Printhead heat 79 Input 228 Input Hopper 28 228 Interface 9 Persona C16 Card Printer Service Manual Rev 5 0 Fargo Electronics Inc Interfacing 67 interference 26 Intermediate Transfer Media InTM 228 internal Printer settings 98 ISO 228 ISO 7811 2 Magnetic Stripe 113 ISO encoded data format 106 ISO Standard selections 110 ISO standard settings 104 ISO Track Locations 113 ITS EMC 6 jammed card 34 JIS II Japanese Industrial Standard 228 K K Panel 228 K Panel Resin option 134 K Panel Resin options 124 145 K Panel Resin tab 134 135 L Lam Cover Sensor
19. Image Color Ribbon Type ICE Full Color Resin Black Overlay Algebraic Color Matching testa Diler Optimized for Graphics Rotate mage 160 Meqrees T Buffer Single Card Persona C16 Card Printer Service Manual Rev 5 0 93 RESTRICTED USE ONLY Fargo Electronics Inc Using the Pause for Low Ribbon option Use this option as a definitive warning when running low on print ribbon Note Select this option so the Printer will beep and pause and the Media LED will flash when approximately 10 to 20 prints remain on the print ribbon Step Description 1 Replace the ribbon and press the Pause Resume button to continue printing with a new ribbon OR Leave the existing ribbon in Printer and press the Pause Resume button e Select this option then press the Pause Resume button and the Printer will continue printing until the end of the ribbon and will beep once before each print job Note It will not be necessary to press the Pause Resume button again to continue printing once it has been pressed initially during a batch print e Do not select this option and the Printer will still beep once before each print job when approximately 10 to 20 prints remain on the print ribbon Note The Printer will not pause Instead it will continue printing until the end of the ribbon without user intervention Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details C
20. No action required Persona C16 Card Printer Service Manual Rev 5 0 22 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the TOP Line LCD Error Status Messages continued Message Cause Solution Mag Verify Error The mag stripe was not encoded properly See the Resolving the Mag Verify Error Message procedure in Section 2 page 46 Mag Verifying Indicates data on mag stripe is being verified No action required Print Cover Open The Top Cover is not properly shut See the Resolving the Cover Open Error Message in Section 2 page 31 Printer Ready Indicates Printer is ready to No action required print Printing Indicates Printer is printing No action required Rib Calib Failed The attempt at calibrating the Be sure the ribbon is removed and ribbon Sensor through the Printer Driver has failed that the Printer s Top Cover is closed Try calibrating again Ribbon Error Out The print ribbon is either out or a ribbon error has occurred See the Resolving the Ribbon Error Out Error Message procedure in Section 2 page 40 Ribbon Jam Out The print ribbon has become jammed in the Printer rollers is stuck to the surface of the card or is out See the Resolving the Ribbon Breaking issues procedure in Section 2 page 40 Sensor Calibrate Indicates the Ribbon Sensor is calibrating No action required Wrong Ribbon
21. RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition IEEE 1284 Institute of Electrical and Electronics Engineers 1284 A standard method of signaling for a bi directional parallel interface on personal computers To ensure proper Printer communications and image output Fargo recommends a parallel interface cable that complies with this specification Image A collection of pictures or graphical elements that compose the visual features on a card Also refers to the digital representation Input Any data or material being transferred to the Printer Input Hopper The area of the Printer that stores the blank cards ready to print Intermediate Transfer A thin flexible material coated with a resin material into which the Media InTM dye is transferred from the ribbon by the printhead The film is then transferred to the card surface by the hot lamination roller ISO For the Greek iso meaning same Used to represent data from the International Organization for Standardization JIS II Japanese Industrial Standard The standard for Encoding to a Magnetic Stripe provided by the Japan Standards Association The single track is as wide as ISO tracks 1 and 2 combined and in the same approximate location as those tracks but on the front of the card The coercivity level is 600 Oe K Panel An area of a multicolored ribbon e g YMCK that contains bl
22. The wrong print ribbon is installed See the Resolving the Wrong Ribbon error being displayed incorrectly procedure in Section 2 page 38 Persona C16 Card Printer Service Manual Rev 5 0 23 RESTRICTED USE ONLY BOTH Line LCD Error Status Messages Fargo Electronics Inc Message Cause Solution CANCEL Abort RESUME Continue Appears when the Resume button is pressed any time while the Printer is powered ON Also appears when the Cancel button is pressed during a print job Press the Resume button to return the Printer to its Ready mode or if printing to continue operation Press the Cancel button to abort the current print job and completely clear the Printer s memory CANCEL Abort RESUME Reprint Appears when the Cancel button is pressed after an error has occurred Press the Resume button to continue printing the current print job where it left off once the error is cleared Press the Cancel button to abort the current print job and completely clear the Printer s memory DRAM Memory Bad Service Required The Printer s 2 MB memory module is bad or not installed properly No action required EE Memory Error RESUME Clear Memory Indicates problem with permanent circuit board memory See the Resolving the EE Memory Error procedure in Section 7 page 206 EE Memory Error RESUME Retest Permanent circuit board memory is bad Se
23. Visual Security Fargo Certified Overlaminates Special Order in 50 quantity minimum Visual Security Card Stock Tolerances VeriMarkTM Application Specifications HoloMarkTM and Custom HoloMarkTM Application Specifications Functional Specifications Printer Components Top Cover to Parallel Interface Card Printer Components Centronics Type Parallel Interface Printer Components Print Ribbons Printer Components Resin Only Print Ribbons Printer Components Dye Sublimation Print Ribbons Printer Components Dye Sublimation Resin Print Ribbons Printer Components Blank Cards Reviewing the upgraded 81754 PVC Cards Section 2 General Troubleshooting Safety Messages review carefully Reviewing the TOP Line LCD Error Status Messages BOTH Line LCD Error Status Messages Communications Errors Resolving the Communication Errors Card Feeding Errors Resolving the Card Feeding Errors Using the Idler Spring Upgrade Kit Print Process Errors Resolving a Headlift Error Resolving the Cover Open Error Message Resolving the Blank Output issues Card Jam Errors Resolving a Card Jam Error Ribbon Errors Resolving the Skipping Ribbon Panel issues Resolving the Wrong Ribbon error being displayed incorrectly Resolving the Ribbon Low Message Resolving the Ribbon Error Out Error Message Resolving the Ribbon Brea
24. functions They are also on the Printer LCD control panel Monochrome An image composed of a single color Network A series of computers connected by data transfer cable for communication and sharing of functions and peripherals Oersted Oe The unit of magnetic field strength named after Dutch scientist Hans Christian Oersted who found the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing may refer to the position of the image relative to the leading edge or the distance of the start of magnetic Encoding from the leading edge of the card O Ring A rubber ring used as a belt in several media driving applications OS Operating The instructions installed on the computer hard drive that run the System computer s operations and applications The driver used for any given OS will differ from other platforms The correct version driver must be loaded for the Printer to interface with the OS and the application to print Output Any product of the Printer including card image encoded data and lamination Output Hopper The portion of the Printer that accepts the completed cards Overlay A resin like substance that is transferred by the printhead to the card surface over a printed dye image to prevent image fading increase abrasion durability and prevent dye migration Continued on the next page Persona
25. rewritten in the field The chip can hold new values as the Printer adapts its operational parameters Encoder smart card An electro mechanical interface to transfer data from the PC to a chip or Magnetic Stripe built into the card Persona C16 Card Printer Service Manual Rev 5 0 Continued on the next page 224 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Encoder wheel An electromechanical device attached to a shaft that detects the change in rotational position incremented to count ticks per revolution The Printer s encoder wheel both detects motion and measures the amount of rotation in the movement of the ribbon Engine A generic term for a collection of systems and mechanisms that is dedicated to executing a specific function A Printer that also laminates would have both a print engine and a lamination engine EOF End Of Form The trailing edge of the card detected to indicate when the Printer should stop printing EPP Enhanced Parallel Port A type of parallel port mode developed by Intel to increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volatile memory storage device that can not be rewritten in the field Firmware for many Fargo Printers is stored on these chips and so a change of the chip is necessary for an upgrade Escape sequence
26. A string or control character that indicates to the processor that what follows is a command and not data ESD ElectroStatic The discharge of static electricity high voltage low current that Discharge can damage electronic devices Ethernet A system of networking a series of computers for the sharing of data or peripherals Film A thin flexible transparent sheet used to carry dye impregnated material or resin to be transferred to the card Firmware The instruction set stored in chip memory inside the Printer that controls functional and operational data Some models require a chip change for updates some firmware can be changed by reprogramming from the PC Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 225 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Flash Memory A microchip based non volatile memory device that holds its data when power is removed This allows for field reprogramming of the Printer commands such as Printer firmware upgrades without the necessity of changing chips Font A character set similar in style and form Fonts can be graphical or mathematical constructs represented by a series of dots or an assembly of curves and lines FPGA Field Programmable Gate Array A microchip with configurable logic circuits installed that is programmed to act as the Printer s centr
27. Accepted CR 80 3 375 L x 2 125 W 85 6mm L x 54mmW Standard CR 79 Adhesive Back 3 303 L x 2 2125 W 83 9mm L x 52 1mmW Card Sizes Print Area CR 80 edge to edge 3 31 L x 2 02 W 84mm L x 51mmW Accepted 0 20 20 mil to 0 30 30 mil 56mm to 76mm Card Thickness Accepted PVC or polyester cards with polished PVC finish monochrome resin Card Types required for straight polyester Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 8 RESTRICTED USE ONLY Fargo Electronics Inc Technical Specifications continued Requirements Type Description Card Input 100 cards 30 mil Hopper Capacity Memory 2MB RAM Printer Windows 95 Windows 98 Windows Millennium Windows NT 4 0 Drivers Windows 2000 Windows XP System IBM PC or compatible Windows 95 98 Windows NT 4 0 or Windows 2000 Pentium class 133 MHz computer with 32 MB of RAM or higher 200 MB free hard disk space or higher ECP parallel port with DMA access Interface 8 bit Centronics type parallel ECP compatible Operating 65 to 80 F 18 to 27 C Temperature Humidity 20 80 non condensing Dimensions 6 7 H x 13 1 W x 10 5 D 170mm H x 333mmW x 267mmD Weight 15 2 Ibs 6 9 kg Supply 100 240 VAC 6 1 3A Voltage Supply 50 Hz 60 Hz Frequency Persona C16 Card Printer Service Manual Rev 5 0 9 RESTRICTED USE ONLY Fargo Electronics Inc V
28. Assembly 830143 Refer to Drawing 830117 XX Estimated Repair Time 15 minutes Steps Procedures AN Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Remove the two screws 130938 from the Headlift Motor Assembly 8 Disconnect the cable connection from J15 on the Print Circuit Board 9 Take the Headlift Motor Assembly from the Printer Persona C16 Card Printer Service Manual Rev 5 0 170 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Card Feed Motor Assembly 830145 Refer to Drawing 830117 XX Estimated Repair Time 15 minutes Steps Procedures AN Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Remove the two screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 8 Remove the screws that hold the Main Board Brackets in place 9 Use the thu
29. C Black K Black K the second K is for backside black only printing YMCKO The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Overlay O YMCKOK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Overlay O Black K used for backside black only printing Persona C16 Card Printer Service Manual Rev 5 0 238 RESTRICTED USE ONLY Index A A B Switch Box 26 About button 87 AC Alternating Current 219 Accepted Card Thickness 8 Accepted Card Types 8 Accepted Standard Card Sizes 8 Access Card 219 Acetone compound 150 Adhesion 219 Adjusting the Image Darkness 53 55 Adjusting the Magnetic Encoding Head 77 Agency Listings 7 alcohol drip 154 Algebraic 89 219 Algebraic color matching option 97 altering mode of operation 64 ANSI American National Standards Institute 219 AS400 219 ASCII American Standard Code for Information Interchange 219 ASCII Code 115 ASCII Offset 109 associated DIP switches 64 AT 219 Auto Eject option 111 B B Black 219 BACKSIDE plate 60 Barcodes 220 Batch print 220 Battery Back up 220 beep 94 Bi directional 220 BIOS Basic Input Output System 220 Bit 220 Bit Density 107 Bit map 220 Blank Cards 18 B
30. Cancel Apply Help Persona C16 Card Printer Service Manual Rev 5 0 95 RESTRICTED USE ONLY Fargo Electronics Inc Using the Resin Heat K option Use this option to control the amount of heat the Printer uses when printing with the resin black panel s of a full color ribbon or when printing with a resin only ribbon by adjusting the Resin Heat slide Step Procedure 1 Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR Move the slide to the right to cause more heat to be used Note This control can be helpful for fine tuning the transfer of resin text and bar codes Persona C16 Card Printer Service Manual Rev 5 0 96 RESTRICTED USE ONLY Fargo Electronics Inc Using the Color matching option and Default button Step Procedure 1 Select the Algebraic color matching option to display and adjust all control options OR Select the None or Monitor option to display only the Dye Sub Intensity and Resin Heat sliders 2 To return all options to their factory settings click on the Default button Full Color Resin Black Overlay None Monitor Ponttast fi Warne a Tee Bearer E O Meas ha Welanice ff van Delanioe Persona C16 Card Printer Service Manual Rev 5 0 97 RESTRICTED USE ONLY Fargo Electronics Inc Using the Calibrate tab Use
31. Cancel Apply Help Persona C16 Card Printer Service Manual Rev 5 0 128 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Visual Security Solutions dropdown menu E to H Step Procedure 1 Click on the Visual Security Solutions dropdown menu under the Portrait Orientation see above to use the options shown below es dh Direction Card Travels Through Printer Delete Overlay Print Area Defined Areals r f For Print and Overlay For Overlay Only For Print Only No Overlay Security Options Visual Security Solutions No Visual Security Sz Mo Visual Security E Upper Lett F Upper Aight G Lower Left H Lower Aight Persona C16 Card Printer Service Manual Rev 5 0 129 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the VeriMark radio button Step Procedure 1 Click on either the VeriMark or HoloMark radio button as shown below The foil options are used to control the size of the exclusion area Note When VeriMark is selected a rectangle sized area is excluded HoloMark uses a square sized area 2 Click on the VeriMark radio button below for the rectangle sized area amp C11_C16 Card Printer Printing Preferences E 2 x Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin CR 80 Card Size m Security Options Visual Security Solutions
32. Communication Errors continued Step Procedure 3 Verify the use of an adequate data cable a Use a double shielded parallel cable no longer than six feet in length Note Data transmission failure can be attributed to a long or faulty parallel cable b Use a double shielded l EEE 1284 compliant cable to reduce the effect of radio emissions from computers monitors and other equipment that may broadcast Radio frequency interference RFI 4 Determine if there is interference from an external device a Do not use an A B Switch Box or other peripheral in line with the parallel cable b If using a Switch Box or other peripheral remove it while testing communication between the Computer and the Printer c If needed replace the Switch Box or other peripheral once it is determined that the cause of the interference is not the switch box or peripheral d Alternative Add a second parallel port into the computer if a second Printer is required 5 Determine the problem with printing from the application a Print a Self Test from the Printer by holding down the Pause Resume button on power up to ensure that the Printer itself is functioning properly Print the Windows test page that is located in the General tab of the driver Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group via Start gt Programs gt Accessories gt Wordpad on your desktop Fol
33. Cover 11 Close the Upper Imaging Assembly 12 Remove the screw 130987 by the Card Exit Ramp Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 182 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Ribbon ID Sensor Board Assembly 820543 continued Steps Procedures 13 Remove the Rear Cover 14 Remove the two screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 15 Remove the screws that hold the Main Board Brackets in place 16 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 17 Disconnect the cable connection from J10 on the Print Circuit Board 18 Take the Ribbon ID Sensor Board Assembly from the Printer Persona C16 Card Printer Service Manual Rev 5 0 183 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Lower Ribbon Sensor Assembly C16 83012612 Refer to Drawing 83012612 Estimated Repair Time 15 minutes Steps Procedures A Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Remove the tw
34. FARGO Electronic Inc Reviewing the C16 Sequence of Operations continued Step Process 23 After Ribbon advances a few encoder clicks assume Ribbon free of card All Stop 24 Repeat steps 9 through 23 for appropriate number of color overlay panels 25 The Card Feed Stepper Motor engages to queue card for magnetic encoding 26 The Encoding data is written to the card 27 The Card feed Stepper will requeue the card for each verification pass required 28 The Card is ejected from the Printer 29 All Stop Persona C16 Card Printer Service Manual Rev 5 0 viii RESTRICTED USE ONLY FARGO Electronic Inc Reviewing the C16 Boot up Sequence Step Process 1 On Power up the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor 2 If the Headlift Sensor is found to be open the Headlift Motor will turn until a closed state is seen 3 If the Card Feed Sensor is found to be blocked the Card Feed Stepper will engage to eject the card Persona C16 Card Printer Service Manual Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Table of Contents Section 1 Specifications Regulatory Compliances Agency Listings Technical Specifications Visual Security Solutions Specifications VeriMarkTM Cards 2 D holographic foil application Custom HoloMarkTM Cards Visual Security Card Stock Part Numbers
35. Persona C16 ID Card Printer Recommended Spare Parts List Effective Date January 2004 Category Part Part Alternate Part MSRP List Number Description Description Price Rollers 820457 Roller Cleaning Roller Cleaning 42 25 Assembly D830023 Roller Platen Roller Platen 48 03 D830024 Roller Card Feed Roller Hopper Input 43 61 High COF Card Feed D830058 Roller Card Feed Roller Card Feed 19 44 C11 D880040 Reject Hopper Roller Idler Encoder 0 00 Pinch Roller Black Roller Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 217 RESTRICTED USE ONLY Fargo Electronics Inc Persona C16 ID Card Printer Recommended Spare Parts List Effective Date January 2004 Category Part Part Alternate Part MSRP List Number Description Description Price Sensors 810169 Assembly Sensor Slotted 18 84 Optical Encoder Encoder only no Sensor mount 810172 Assembly Sensor Headlift 9 63 Sensor Headlift Assembly 810174 Assembly Lid Sensor Lid Cover 9 41 Sensor 810181 Assembly Sensor Slotted with 25 62 Slotted Sensor Mount Mount 830135 Assembly Left Sensor Left Card 24 15 Card Sensor 83014911 Assembly Sensor Slotted 29 45 Slotted Sensor Encoder Sensor Mount PREST w Mount ELECTRONICS INCORPORATED 2003 FARGO Electronics Incorporated FARGO is a registered trademark of FARG
36. Society of Quality Quality Press P O Box 3005 Milwaukee Wisconsin 53201 3005 e The ASQ ISO 9000 2000 Handbook editors Charles A Cianfrani Joseph J Tsiakals and John E West Second Edition published by the American Society of Quality Quality Press 600 N Plankinton Avenue Milwaukee Wisconsin 53203 e Juran s Quality Handbook editors Joseph M Juran and A Blanton Godfrey Fifth Edition McGraw Hill Any questions regarding changes corrections updates or enhancements to this document should be forwarded to FARGO Electronics Incorporated Support Services 6533 Flying Cloud Drive Eden Prairie MN 55344 USA 952 941 9470 800 459 5636 FAX 952 941 7836 www fargo com E mail sales fargo com Persona C16 Card Printer Service Manual Rev 5 0 ii RESTRICTED USE ONLY FARGO Electronic Inc How to use the manual The Persona C16 Card Printer Service Manual Rev 5 0 is in fact the troubleshooting and field service manual for the entire Card Printer The manual is designed to provide Installers and Technicians with quick efficient lookup of related procedures components and terms The manual can be used effectively either in soft or hard copy depending on the preference of the Installer or Technician Manual Description Sequence of Operations Glossary of Terms and Technical Functional Specifications hyper linked You can go directly to the Sequence of Operations Glossary of Te
37. Voltages Use this table as a reference tool for Board Level Diagnostics Fargo Electronics Inc Sensor Location Pin Low Range VDC High Range VDC Print Ribbon ID J10 3 Present 02 Not Present 70 Headlift J6 1 3 Not Depressed Depressed 0 17 4 9 5 5 Print Cover Sensor J4 1 2 Not Depressed Depressed 0 17 4 9 5 5 Print Ribbon Encoder J11 3 4 Unblocked 0 17 Blocked 4 9 5 5 Sensor Card Detection J8 4 Unblocked 0 17 Blocked 4 9 5 5 Sensor Reviewing the Motor Voltages when active Use this table as a reference tool for Board Level Diagnostics Motor Location Pin VDC Print Drive Stepper J25 4 4 Print Headlift J15 1 17 0 Ribbon Drive J14 1 5 Persona C16 Card Printer Service Manual Rev 5 0 207 RESTRICTED USE ONLY Fargo Electronics Inc Section 8 Firmware Upgrades The purpose of this Technical Update dated 11 06 2002 was to announce the release of the Persona C16 EPROM Version 1 0 7 as described below e Improvement No 1 This new version addresses the issues relating to the printing of resin cards in the Batch Mode Technician Note Periodically the Printer would reset itself due to issues with the previous Firmware The new Firmware corrects these issues and increases reliability when printing resin cards in the Batch Mode e Improvement No 2 This new version also addresses the issues relating to the vari
38. digits in the serial number indicate the year the printer was built e g the letter and digit A1 indicate the year 2001 A1280224 The third and fourth digits in the serial number indicate the week the printer was built e g the digits 28 indicate week 28 of that year A1280224 The last four digits indicate the sequence number for the numeric order in which the printers were built Persona C16 Card Printer Service Manual Rev 5 0 210 RESTRICTED USE ONLY Fargo Electronics Inc Section 10 Reviewing the C16 Spare Parts List Persona C16 ID Card Printer Recommended Spare Parts List Effective Date January 2004 For current pricing see http www fargopartner com support_services Category Part Part Alternate Part MSRP List Number Description Description Price Belts and Gears 140212 O Ring 1 024 Belt O Ring 1 00 Compound 23811 760286 Pulley Ribbon Pulley Motor Drive 1 17 Motor 760287 Pulley Gear Pulley Gear 0 78 Combination Combination 760288 Gear Ribbon Gear Idler 3 71 Idler 760289 Gear Ribbon Gear Ribbon Drive 2 47 Drive 810265 Gear Platen Gear Card Drive 0 91 Card Drive 810265 Gear Platen Gear Platen Card Drive 0 91 Card Drive 810265 Gear Platen Gear Ribbon Drive 0 91 Card Drive Persona C16 Card Printer Service Manual Rev 5 0 Continued on the next page 211 RESTRICTED USE ONLY Fargo Electronics Inc Persona C16 ID Card Printer
39. for HoloMarkTM and VeriMarkTM Cards Clear e Part No 82256 PolyGuard 1 0 mil for HoloMarkTM and VeriMarkTM Cards High Resolution Globe design hologram with Secure micro text Persona C16 Card Printer Service Manual Rev 5 0 10 RESTRICTED USE ONLY Fargo Electronics Inc Visual Security Card Stock Tolerances e Tolerance of base foil placement will equal 010 from the nearest edges of the card e Tolerance of layered foil will equal 010 VeriMarkTM Application Specifications VeriMarkTM foils will cover a dimensional area of 1 9 cm length x 1 3 cm height The exclusive areas are as follows e VeriMarkTM Card customers will be able to choose 1 of 8 pre defined placements corners via printer driver 4 positions Landscape and 4 Positions Portrait mode e VeriMarkTM foil placement will not interfere with card punch slots e Foil color base is silver debossed impression is gold foil e VeriMarkTM foil placement will be located 0 4 cm from the edges of the card except for the top two locations on portrait orientation cards positions E amp F The foil will be located 0 9 cm from the top of the card and 0 4 cm from the sides of the card HoloMarkTM and Custom HoloMarkTM Application Specifications HoloMarkTM and Custom HoloMarkTM foils will cover a dimensional area of 1 5 cm x 1 5 cm The exclusive areas are as follows e HoloMarkTM and Custom HoloMarkTM card end users will be able to choose 1 of 8 pre define
40. m Orientation C Botai andicap m Copies 1 zi Test Print About Cancel Apply Help Persona C16 Card Printer Service Manual Rev 5 0 126 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Visual Security Solutions dropdown menu A to D Step Procedure 1 Click on the Visual Security Solutions dropdown menu below under the Landscape Orientation see above to use the options shown in this display lt Direction Card Travels Through Printer eee Overlay Print Area Detined Areals bd f For Print and Overlay C For Overlay Only For Print Only No Overlay Security Options Visual Security Solutions No Visual Security No Visual Security A Upper Lett B Upper Right C Lower Lett D Lower Right Persona C16 Card Printer Service Manual Rev 5 0 127 RESTRICTED USE ONLY Fargo Electronics Inc Selecting Orientation Portfolio under Card tab Step Procedure 1 Select the Portrait radio button below under Orientation under the Card Size tab to use the Visual Security Solutions E to H as shown in this window C11_C16 Card Printer Printing Preferences Magnetic Encoding Overlay Print Area K Panel Resin Card Device Options ImageColor Calibrate Card Size cR 20 zi inches mm Print width 2 114 Print Length 3 362 Orientation Copies fi FT Test Print About
41. operation 31 Lamination 228 Lamination Drive 207 Lamination Drive Stepper 207 Lamination Roller Lift 207 Lamination Sensor Calibration 65 LAN Local Area Network 228 Landscape 229 Landscape orientation 99 LCD Liquid Crystal Display 229 LED Light Emitting Diode 229 LED Board Assembly 184 Left Card Input Roller 189 190 Left Card Sensor Assembly 177 less heat more heat 96 Lid Sensor Assembly 181 lines streaks on printed cards 54 LoCo Low Coercivity 229 Low Ribbon Clean 22 LPT Port Line Printer Port 229 LRC Generation 110 LRC Generation Mode 110 242 RESTRICTED USE ONLY M Mag Encoding 22 229 Mag Track 229 Mag Verify 229 Mag Verify Error 23 46 Mag Verifying 23 magnetic data 83 Magnetic Head Assembly Replacement 175 176 Magnetic head connection 46 magnetic imager 48 Magnetic Offset option 82 Magnetic Offset value 83 Magnetic Stripe 46 229 Magnetic Stripe encoder 74 Magnetic Stripe Encoding Module 103 Magnetic Stripe reader 46 Magnetic Track Options 104 Magnetic Track Selection 104 105 Magnetic Track Selection option 104 Main Print Board Connections 161 maximum adjustment range 81 83 MB Megabyte 230 Media 229 Media button 94 Media Button and LED 13 Memory 9 230 Menu 230 Metallic Resin 15 misverified card 111 Monitor 89 Monochrome 230 Monochrome Dye Sub B 65 Monochrome Resin K 65 Motor Voltages when acti
42. panel Note In the card grid black indicates the area in which the overlay and or printing will be applied Overlay Print Area ull Card Defined Areals Undefined Areals mit Smart Chip Area mit Mag Stripe Area mit Signature Area Persona C16 Card Printer Service Manual Rev 5 0 118 RESTRICTED USE ONLY Fargo Electronics Inc Using the Overlay Print Area Use these Overlay Print Area options to control both the print and overlay together or control each individually Step Procedure 1 Select For Print and Overlay for the defined area to apply to both the printing and overlay process OR Select For Overlay Only for the defined area to apply only to the overlay process Note In this mode printing will still be allowed over the entire card and only the overlay will be affected OR Select For Print Only No Overlay for the defined area to apply only to the print process Important In this mode the overlay is completely disabled so it will not be applied A Caution An overlay or an overlaminate must protect dye sublimation printing or it will quickly begin to wear or fade Overlay Print Area Ful Card f For Print and Overlay C For Overlay Only For Print Only Mo Overlay Persona C16 Card Printer Service Manual Rev 5 0 119 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option Step Procedure
43. removing the magnetic head 7 Turn the Printer upright 8 Open the Upper Imaging Assembly 9 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 10 Close the Upper Imaging Assembly 11 Remove the screw 130987 by the Card Exit Ramp 12 Remove the Rear Cover 13 Remove the two screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 14 Remove the screws that hold the Main Board Brackets in place Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 175 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Magnetic Head Assembly High Coercivity 810182 or Low Coercivity 810182 continued Steps Procedure 15 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 16 Disconnect the cable connector from J18 on the Print Circuit Board 17 Place the Printer on the input end 18 Work the cable connector through the opening to the Access Plate area 19 Remove the Magnetic Head Assembly from the Printer Persona C16 Card Printer Service Manual Rev 5 0 176 RESTRICTED USE ONLY Fargo Electronics Inc Sensor Replacement Replacing the Card Sensor Assembly 830135 Refer to Drawing 830117 XX Estimated Repair Time 20 minutes Steps Procedures AN Caution Turn off the Printer an
44. volt battery to the Head Motor e If the Motor does not turn replace it See the Replacing the Headlift Motor Assembly 830143 in Section 5 page 170 e If the Motor does turn continue to Step 3 3 Test the Headlift Sensor Remove the back cover Attach the positive lead from a Digital Voltmeter to Pin 1 of J6 Attach the negative lead to the Pin 3 of J6 e f open the Sensor should read 0 17 to 0 9 VDC e f closed the Sensor should read 4 9 to 5 5 VDC Replace the Sensor if the voltages do not read correctly See the Replacing the Printhead Harness Assembly 830162 00 procedure in Section 5 page 167 Persona C16 Card Printer Service Manual Rev 5 0 30 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Cover Open Error Message Symptom The Printer errors immediately after sending a print job or the rollers do not operate by pressing the cottons on the front panel when the cover is open Step Procedure 1 Reseat the Cover Switch a Open the top cover and remove the Print Ribbon b Remove the two screws from the Cover Switch located near the ribbon take up hub Reseat the switch on the Printer side plate and carefully replace the screws Ensure that the screws holding the Cover Sensor in place are not so tight as to compress the inner components of the switch Note The screws should be tight enough to hold the switch in place snugly Persona C16 Card Printer S
45. will move in relation to the fixed position of a card s Magnetic Stripe as a positive or negative Magnetic Offset value is entered Note For this diagram imagine that the card is transparent and the card s mag stripe can be seen through the top or front side of the card Persona C16 Card Printer Service Manual Rev 5 0 82 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Offset option continued Step Procedure 1 Click on the left arrow 4 to enter a positive value to move the start of the magnetic data more toward the leading edge of the card or the card output to the side of the Printer OR Click on the right arrow gt to enter a negative value to move the start of the magnetic data toward the trailing edge of the card or the card input to the side of the Printer e Magnetic Data Direction The arrows on these buttons indicate the direction the magnetic data will move on the card s Magnetic Stripe e Maximum Adjustment Range The maximum adjustment range is 100 As a rule 10 equals about 030 8mm Note Keep this in mind when adjusting this option to avoid over adjusting A Caution If the negative value is set too high the Printer may start Encoding before the card s Magnetic Stripe reaches the Encoding head Rear of Printer Card Output Magnetic Track Data Card Input Side of Printer Leading Edge of Card Side of Printer Trailing Edge of Card q Direction
46. xX Ribbon Sensor Calibration To calibrate the ribbon sensor close the printer s top cover Then click on the send button When calibration i complete the printer will beep twice Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 36 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Skipping Ribbon Panel issues continued Step Procedure 2 Test the Encoder Sensor a b C Remove the back cover Using a Digital Voltmeter connect the negative lead to ground Connect the positive lead to Pin 4 of J13 e f blocked the voltage should read 4 9 to 5 5 volts DC e f unblocked the Sensor should read 0 15 to 0 18 volts DC If the voltages are not correct replace the Sensor See the Replacing the Encoder Wheel Sensor Assembly 830149 procedure in Section 5 page 180 Persona C16 Card Printer Service Manual Rev 5 0 37 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Wrong Ribbon error being displayed incorrectly Symptom A Wrong Ribbon Error is shown on the LCD even though the correct ribbon is installed in the Printer Step Procedure 1 Verify the driver settings are correct a Open the Printer Control Panel from the Computer e If using Windows 95 98 ME right click on the C11_C16 Card Printer Icon and select Properties e If using Windows NT 4 0 right click on the C11_C16 Card Printer and s
47. 1 Select this option only when printing to multiple Printers that share print jobs over a network e Select this option to ensure that all Printers evenly share all print jobs e Do not select this option and the Printer s memory will buffer as many print jobs as it can until the Printer s memory is full Note This is ideal for most applications where Printers are not networked together Calibrate Magnetic Encoding Overlay Print Area K Panel Rezin General Details Color Management Card Device Options Image Color Ribbon Type Color Matching JAlebraic ssi Besin Dither Optimized for Graphics Rotate Image 180 Degrees T Disable Printing Pause for Low Ribbon Persona C16 Card Printer Service Manual Rev 5 0 92 RESTRICTED USE ONLY Fargo Electronics Inc Using the Disable Printing option Use this option to disable the printing capabilities of the Printer Note The Printer will continue to encode cards with this option Step Description 1 Select this option to encode or re encode cards without wasting additional time effort or printing supplies Note When this option is selected no print data will not be sent to the Printer while all Encoding instructions will be sent according to how they are configured within the software Calibrate Magnetic Encoding Overlay Print Area K Panel Rezin General Details Color Management Card Device Options
48. 108 RESTRICTED USE ONLY Fargo Electronics Inc Using the ASCII Offset radio buttons Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected track Note This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to Encoding on the track Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR Select ZERO to change the ASCII Offset to ZERO ASCII Offset f MULL f SPACE C ZERO Persona C16 Card Printer Service Manual Rev 5 0 109 RESTRICTED USE ONLY Fargo Electronics Inc Using the LRC Generation radio buttons Use this option to customize the LRC Generation Mode used to encode the magnetic data on the currently selected track Step Procedure 1 Select NO LRC to change the LRC Generation to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity Using the Character Parity radio buttons Use this option to customize the Character Data Parity used to encode the magnetic data on the currently selected track Step Procedure 1 Select No Parity to change the Character Parity to none OR Select Even Parity to change the Character Parity to Even Parity OR Select Odd Parity to change the Character Parity to
49. 138 Selecting the Defined Area s function 139 Selecting the Print YMC under K and Print K Only options 147 Section 4 Cleaning 148 Persona C16 Card Printer Service Manual Rev 5 0 3 RESTRICTED USE ONLY Fargo Electronics Inc Safety Messages review carefully Using the Required Supplies Cleaning Procedures Cleaning the Printhead Cleaning the Card Feed and Cleaning Rollers Cleaning the Platen Roller Cleaning the Printer s Interior Section 5 Parts Replacement Safety Messages review carefully Reviewing the Printer Components Reviewing the Front Cover Components Reviewing the Back End Components Reviewing the Rear Side plate Components Reviewing the Print Board Components Reviewing the Print Area Components Reviewing the Main Print Board Connections Reviewing the Power Board Connections Cover Removal Replacing the Rear Cover D810054 Replacing the Top Cover D810044 Replacing the Front Cover D810001 Board Interface and Printhead Replacements Replacing the Print Circuit Board D810059 Replacing the Power Circuit Board A000284 Replacing the Printhead Assembly 081524 Replacing the Printhead Harness Assembly 830162 00 Replacing the Front Panel Board Assembly A000265 Motor and Mag Head Replacements Replacing the Headlift Motor Assembly 830143 Replacing the Card Feed Motor Assembly 830145 Replacing the Ribbon Drive Motor Assembly 830147 Replacing the Stepper Motor assembly 810113
50. 14 Install the Roller Install one 1 Idler Spring D830068 on top of Roller Fasten two screws F000170 with two 2 washers 140040 to each Post A Caution No 1 Do not over tighten the screw A Caution No 2 When installing the Springs ensure that the Spring is centered about the centerplate tabs This ensures that the tabs do not interfere with the Spring Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 198 RESTRICTED USE ONLY Fargo Electronics Inc Removing and replacing the Idler Springs on the C11 Card Printer with the Magnetic Encoder continued Step Procedure a aoc 6 Follow these steps to install the new parts for the Idler Spring that is furthest away from the Magnetic Encoder Install one 1 spacer D810050 onto the Posts Install one 1 Roller 0810040 Install one 1 Idler Spring D830068 on top of the Roller Install two 2 screws F000170 with two 2 washers 140040 onto each Post A Caution No 1 Do not over tighten the screws A Caution No 2 When installing the springs ensure that the spring is centered about the centerplate tabs so that the tabs do not interfere with the spring 7 Replace the bottom access cover and fasten the two 2 screws 8 Turn the Printer upright Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 199 RESTRICTED USE ONLY Fargo Electronics Inc Te
51. 3 Foot Rubber Rubber Foot bumper 1 04 Bumper 810182 Assembly Magnetic Head High 299 00 Magnetic Head Co HI CO 810214 Spring Head Spring Head 2 17 810492 Encoder Wheel Encoder Wheel 12 81 810692 Rubber Card Card Separator 2 28 Separation D810050 Spacer Idler Spacer Idler Spring 0 90 Spring C11 D830038 Bin Output Bin Output 4 56 D880153 Roller DELRIN Spring Card Idler mid 4 22 AF Card Idler Tan E000480 Power Supply Transformer G 220 110 188 00 80 Watt volt Magnetic TECH Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 215 RESTRICTED USE ONLY Fargo Electronics Inc Persona C16 ID Card Printer Recommended Spare Parts List Effective Date January 2004 Category Part Part Alternate Part MSRP List Number Description Description Price Motors 810113 Assembly Motor Stepper Drive 43 88 Stepper Motor 830143 Assembly Motor Headlift 26 85 Headlift Motor Assembly 830145 Assembly Motor Card Feed 27 75 Card Feed Presto 830147 Assembly Motor Ribbon Drive 27 94 Ribbon Drive Presto D810019 Assembly Motor Head lift 20 88 Motor CT D850425 Assembly Motor Stepper Motor 91 65 Stepper Motor Printheads 81524 Kit Printhead Printhead Kit ID 699 00 ID Card Printers Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 216 RESTRICTED USE ONLY Fargo Electronics Inc
52. 6 Card Printer Service Manual Rev 5 0 Continued on the next page 220 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Cache A type of memory buffer to store data temporarily used to hold information that is most often exchanged between controller and peripheral to expedite data transfer Calibrating A procedure to adjust an electro mechanical device so that it operates within established parameters Cleaning Roller High tack rollers positioned just after the input Hopper to lift debris off the card as it rolls over it A clean card surface improves print quality CD Compact Disc A 4 75 inch 12 cm optical disk that stores data written too and read from using a laser DMA Direct Memory Access Channels designated within the Windows operating environment that are used for dedicated high speed communication between the PC and the Printer port Centronics A parallel communications interface that has become the standard for connections to Printers designed by the Centronics Corp Coercivity The property of a Magnetic Stripe that indicates the amount of force needed before magnetic saturation measured in Oersted Oe Color matching The process of adjusting color hue saturation and brightness to duplicate a desired color An algorithm within the driver which adjusts the color balance and provides output with the desired color aut
53. ART COVER SIDEPLATE GEAR FRONT 830218 PART COVER SIDEPLATE GEAR REAR 830237 PART PLATE LATCH STOP 830266 PART BEARING SLIDE 830274 PART POST IDLER PIVOT 0000020 PART GUIDE BLOCK 0000023 PART SIDEPLATE QUATRO REMOVED TWO 82054311 STABILIZERS REPLACED TWO 130971 SCREWS WITH 130938 C0935 O8 Feo 0O REPLACED FIVE 130971 SCREWS WITH 130938 ADDED NOTE COO868 18 Jan 00 0000023 WAS 830207 REDRAWN FOR PRO E C00704 04 Jon 00 ITEM I3 WAS 83012611 00331 15 Aug 97 ADDED ITEM 39 ITEM 19 WAS 130933 5287 15 Aug 97 ITEM 3 WAS 830126 2859 15 Aug 97 ITEM 3B WAS QTY 3 ITEM 36 WAS QTY 24 amp 22 598 15 Aug 97 ADDED ITEM 9 2432 15 Aug 97 ITEM 33 WAS 130969 ITEM 34 WAS 130980 2al 15 Jul 97 ADDED ITEM 38 SUBTRACTED QTY 4 FROM 36 2223 10 Apr 97 TABULATED ITEM 13 amp 36 2156 _ 03 Mor 97 DELETED ITEM 19 ITEM IB QTY WAS 1989 02 Dec 96 ADDED ITEM 37 ITEM 20 WAS 810227 1941 _ 31 0c1 96 INITIAL RELEASE 1924 I Oct 96 RECORD ECO DATE LIBERALLY GREASE INDICATED AREAS ane DATE This document is the property APPLY PROPER AMOUNT OF LOCTITE 242 TO 05 Jan 00 gf FARGO Becton inc THREADS BEFORE INSTALLING Boeeeey noraa ELECTRONICS INCORPORATED cuplioation inch or
54. An AC power supply typically powered by batteries which provides temporary power to the PC or Printer during an interruption of the supply voltage Persona C16 Card Printer Service Manual Rev 5 0 Continued on the next page 237 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition USB Universal Serial Bus A 1 5M sec 12Mbit sec serial communication interface that can support 127 separate devices consisting of 4 wires power ground data in and data out Virtual Memory A technique used by Windows when chip memory is exhausted in which data is written to the hard to hold data temporarily and support Window s operations Wrinkle The appearance in the card image of wavy or arched lines either colored or clear caused by improper film or ribbon tension YMC The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C YMCK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K YMCKH The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Heat Seal H YMCKK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan
55. C16 Card Printer Service Manual Rev 5 0 230 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Oversized Cards Oversized cards are used for more efficient visual identification and are available in many non standard sizes The most popular sizes are CR 90 3 63 x 2 37 92mm x 60mm and CR 100 3 88 x 2 63 98 5mm x 67mm Overlaminate Protective clear or holographic material to increase security and durability applied over the printed surface with a hot roller Thin Film Overlaminate A 0 25 mil thick resin material that enhances card security and durability applied over the printed surface with a hot roller Available as clear or with embedded holographic type security images Parallel A method of data transfer in which serial data is divided into sections and sent simultaneously down parallel wires to speed transfer rate Parallel port A communication socket on a device that allows for parallel data transfer PC Personal Computer A stand alone programmable electronic device that can store retrieve and process data consisting of a CPU mouse keyboard and monitor PCB Printed Circuit Board A solid multi layered plate on which electronic elements are attached either through the board or on the surface Peel The removal of a film or ribbon from a card surface at a perpendicular angle to ensure proper transfer then sep
56. Card Printers with the Magnetic Encoder 194 Technician Review Required Tools for both procedures 194 Technician Review Removal and Replacement Procedure No 1 195 Removing and replacing the Idler Springs on the C11 Card Printers without the Magnetic Encoder and for all C16 Card Printers 195 Technician Review Removal and Replacement Procedure No 2 197 Removing and replacing the Idler Springs on the C11 Card Printers with the Magnetic Encoder 197 Technician Review Photos related to Procedures No 1 and No 2 200 Technician Review Replacement parts for the C11 Card Printers without the Magnetic Encoder and for all C16 Card Printers 200 Technician Review Replacement parts for the C11 Card Printers with the Magnetic Encoder 202 Section 6 Packing the Card Printer 204 Section 7 Board Level Diagnostics 205 Safety Messages review carefully 205 Board Errors 206 Resolving the EE Memory Error 206 Resolving the DRAM Memory Error 206 Sensor Testing 206 Reviewing the Sensor Location and Voltages 207 Reviewing the Motor Voltages when active 207 Section 8 Firmware Upgrades 208 Section 9 Fargo Technical Support 209 Contacting Fargo Technical Support 209 Reading the Serial Numbers on a Fargo printer 210 Finding out when a Fargo Card Printer was manufactured 210 Reviewing Example No 1 Serial Number 80453289 210 Reviewing Example No 2 Serial Number A1280224 210 Section 10 Reviewing the C16 Spare Parts List 211 Glossary of Terms 219 I
57. Digital Voltmeter 31 37 dimension boxes 140 Dimensions 9 DIP Switch 64 DIP Switch Settings table 64 DIP switches Dual In line Package Switches 222 Direct to Card DTC Printing 223 Disable Printing option 93 Disables Magnetic Verification 65 disk cleanup utility 27 Dither 223 dither method 90 DMA Direct Memory Access 221 Dongle 223 Dot 223 Dot pitch 223 Download 223 240 RESTRICTED USE ONLY DPI Dot Per Inch 223 DRAM Dynamic Random Access Memory 223 DRAM Memory Bad 24 DRAM Memory Error 206 Driver 223 Duplex Printing 223 Dwell Time 224 Dye Migration 224 Dye Sub Intensity setting 54 Dye Sublimation 12 224 Dye Sublimation Black BO 17 Dye Sublimation Black Panel 14 Dye Sublimation Cyan Panel 14 Dye Sublimation Magenta Panel 14 Dye Sublimation Print Ribbons 17 Dye Sublimation Yellow Panel 14 Dye Sublimation Resin Print Ribbons 17 Dye Sublimation Only Print Ribbon 16 17 E E card 224 E card Docking Station 224 ECP Mode Enhanced Capabilities Port Mode 224 Edge to Edge 224 EE Memory 224 EE Memory Error 24 206 EEPROM Electrically Erasable Programmable Read Only Memory 224 embedded contaminants 18 51 Emissions Standards 7 EN55022 Class B 1995 EN82082 1 1997 standards 6 Enable MLE Support checkbox 108 Encoder smart card 224 Encoder wheel 225 Encoder Sensor 37 End Sentinel ES 114 Engine 225 Enha
58. Drawing D810025 Estimated Repair Time 30 minutes Steps Procedure AN Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Remove the two screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 8 Remove the screws that hold the Main Board Brackets in place 9 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 10 Open the Upper Imaging Assembly 11 Remove the top two corner screws 130987 found just behind the top edge of the Front Cover 12 Close the Upper Imaging Assembly 13 Remove the screw 130987 by the Card Exit Ramp 14 Remove the Front Cover Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 191 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Card Feed Roller D830024 continued Steps Procedure 15 Remove the Retainer Clip 130950 from the Card Feed Roller Shaft on the rear of the Chassis Assembly 16 Remove the screws that hold the Card Feed Motor in place 17 Remove the Card Feed Motor 18 Remove the Drive Gear from the rol
59. Drive A high capacity storage device in a PC consisting of non removable magnetically encodable platters Hardware Physical components of a system such as the Printer the PC the power supply HDP High Definition The High Definition Printing process prints full color images onto Printing clear HDP transfer film InTM The HDP film is then fused to the card through heat and pressure via a heated roller The printhead is capable of 256 shades with a sharper print and better color match Head Abbreviation for printhead Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the printhead onto the back of an HDP intermediate transfer film to facilitate adhesion HiCo High The coercivity value of magnetic media between 2500 4000 Oe Coercivity ISO 7811 6 Fargo s High Coercivity encodes at 2750 Oe HTML HyperText Markup Language A standard protocol used to format text files for use in a browser or on the Internet HTTP HyperText Transfer Protocol A standard protocol by which computers can transfer data compatible through multiple platforms IC Integrated Circuit An electronic device that contains many individual circuits interconnected and placed within a discrete package ID Identification An abbreviation for identification Persona C16 Card Printer Service Manual Rev 5 0 Continued on the next page 227
60. K print ribbon 90 YMCKH 238 YMCKK 238 YMCKO 238 YMCKOK 238 246 RESTRICTED USE ONLY Fargo Electronics Inc Appendix A Engineering Drawings These drawings are attached to this document in its PDF form for specified Users ONLY Appendix B Technical Updates These technical updates have already been incorporated into this service document Appendix C Miscellaneous There is no miscellaneous information added to this service document at this time Persona C16 Card Printer Service Manual Rev 5 0 247 ITEM NUMBER TYPE DESCRIPTION 130938 PART SCREW M3X6 PCH SEM 830117 00 4 COLOR ASSEMBLY 83018 00 83019 00 130939 PART SCREW M3X10 PCH SEM 83017 02 MONOCHROME ASSEMBLY 83018 02 83019 02 130969 PART WASHER SPRING 256 ID 485 OD 007 THK 130972 PART SCREW M2X8 PPH 130975 PART PIN ROLL 094 X 440 130984 PART SCREW M3X8 PCH SEM 140009 PART RETAINING RING EXT C 188 IN SHFT 140062 PART RETAINING RING EXT E 250 IN SHFT 140065 PART RETAINING RING EXT E 156 IN SHFT 150076 PART SPRING COMP 360 X 938 X 032 150199 PART SPACER 198 ID 493 OD 010 THK 760219 PART BEARING RIBBON ROLLER 760251 PART GEAR HEADLIFT 760289 PART GEAR RIBBON DRIVE 760291 PART SHAFT RIBBON RIGHT 760293 PART HUB RIBBON RIGHT 760294 PART HUB RIBBON LEFT 763345 PART HUB RIBBON MAG CORE 810229 PART BEARING C AMSHAFT 810301 PART SHAFT RIBBON PEEL 820593 ASSEMBLY ASSY BOARD RIBBON ID SENSOR 820599 ASSEMBLY ASSY HUB LINKAGE
61. M ENGINEERING USE ONLY PROJECT PART NUMBER ITEM NUMBER Oss QUATRO 83017 83017 SS Se ee Se ee ITEM NUMBER TYPE DESCRIPTION PART NUMBER ASSEMBLY DESCRIPTION 830126 QTY 130938 PART SCREW M3X6 PCH SEM sree ae 130948 PART SCREW 4X 25 PPH PLAS eee 130950 PART WASHER SPRING 193 ID 375 OD 004 THK 130951 PART W ASHER SPRING 2691D 4230D OO6THK ee Chart 130971 PART SCREW M3X5 PCH SEM 130982 PART SCREW M2X4 PPH 14 0048 PART RETAINING RING EXT C 25 IN SHFT 14 0062 PART RETAINING EXT E 250IN 14 0063 PART RETAINING RING EXT E 188 IN SHFT 14 0065 PART RETAINING RING EXT E 156 IN SHFT 150093 PART SPRING EXT 250 X 1 500 X 018 760219 PART BEARING RIBBON ROLLER 760292 PART MOUNT SHAFT RHS 760343 PART BEARING DRIVE ROLLER 760386 PART SPACER CLUTCH 760400 PART GEAR ROLLER RIGHT 760401 PART GEAR IDLER 810250 11 ASSEMBLY BRACKET BOTTOM SENSOR 810262 PART ROLLER CARD FEED 810265 PART GEAR PLATEN ROLLER 810266 PART GEAR CARD TRANSPORT DRIVE 810271 PART GEAR CARD FEED SHAFT 810304 PART ROLLER CARD FEED 810489 PART BRACKET LID STOP 810696 PART PLATEN ROLLER 830125 ASSEMBLY ASSEMBLY CARD GUIDE See Chart 830126 12 ASSEMBLY ASSY RIBBON SENSOR LOWER 830129 ASSEMBLY ASSEMBLY RIBBON ROLLER 830131 ASSEMBLY ASSEMBLY CARD SEPARATOR 830132 ASSEMBLY ASSEMBLY LEFT CENTER PLATE 830211 PART PLATE CARD ALIGNMENT REAR 830212 PART PLATE CARD STACK 830213 PART PLATE CARD ALIGNMENT FRONT 830217 P
62. O Electronics Incorporated Prices and specifications are subject to change without notice Address 6533 Flying Cloud Drive Eden Prairie MN 55344 U S A Phone 952 941 9470 FAX 952 941 7836 L000472 Rev 030224 Persona C16 Card Printer Service Manual Rev 5 0 218 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms Term Definition 24 bit color A color depth for an image that uses 8 bits for each color red blue green combining the possible 256 shades to provide a color depth of 16 7 million colors AC Alternating Current An electrical current that reverses its direction at regular intervals typically 50 60 times a second Access Card The card for the SmartGuard security system A cared with embedded electronics that can be removed from the Printer locking the Printer and preventing unauthorized use Adhesion The firm attachment of a material to the card surface confirmed by using the Tape Test pulling an applied piece of adhesive tape Scotch 600 or equivelent off the card at 1 sec in to see if any material is pulled off by the tape Algebraic A type of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American National Standards Institute The United States Representative to ISO providing standardization for U S Manufactures prior or in add
63. Odd Parity LAL Generation Character Parity C NoLAC C No Parity f Even Parity C Even Parity Odd Parity f Odd Parity Persona C16 Card Printer Service Manual Rev 5 0 110 RESTRICTED USE ONLY Fargo Electronics Inc Using the Verification radio buttons and Retries selection Use this option to customize the Encoding verification settings Step Procedure 1 Select the Auto Eject 1st Error option to instruct the Printer to verify that all magnetic data has been correctly encoded on each card Note The Auto Eject option is the most direct means of dealing with misverified cards however it may be undesirable when dealing with Encoding errors For this reason a Manual Eject Each Error option is also provided e Auto Eject 1st Error option If the Auto Eject 1st Error option is selected the Printer will automatically eject a card containing magnetic data that cannot be verified and will feed a new card into the Printer Note Only the first misverified card would be automatically ejected e Manual Eject Mode option If a second consecutive card cannot be verified the Printer will signal an error and go into a Manual Eject Mode Note If the loaded cards have the wrong type of Magnetic Stripe the Printer will not automatically feed and eject the entire card supply OR Select the Manual Eject Each Error option so that the Printer will signal an error communicating the magnetic data could not be ver
64. Persona C16 Card Printer Service Manual Rev 5 0 233 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition RFI Radio Electromagnetic waves radiated by poorly shielded cables or Frequency electronic devices that interferes with the operation or data Interference transfer of another device RFID Radio A way of transmitting information via radio frequency Data is sent Frequency from an RFID transceiver to an RFID tag that is embedded in a Identification Resin Ribbon RGB The three primary colors of the luminance or additive model Red Green Blue Combinations of these three colors can produce practically all the colors of the spectrum that humans can detect Computer monitors operate on an RGB model Ribbon The dye impregnated film that is used for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RibbonTraq A Fargo Electronics method of placing bar code like marks on the transition area between color panels These marks are arranged for detection by a reflective Sensor array for the identification of ribbon type and the ribbon position RMA number Return A number acquired from Fargo Support that authorizes the Merchandise Authorization return of merchandise for repair or credit number Roller Elements of the Printer used for the transport of media consisting of a rotating steel shaft for ribbon or a ro
65. Place the positive lead of the voltmeter on TP8 Place the negative lead on ground 10 Adjust RP4 until the voltage on TP8 reads 6 0 volts DC on the voltmeter for High Coercivity or 2 5 volts DC on the voltmeter for Low Coercivity Persona C16 Card Printer Service Manual Rev 5 0 77 RESTRICTED USE ONLY Fargo Electronics Inc C16 Print Driver Options Using the Settings dialog box Access the Settings dialog box via the Settings button on the Calibrate tab Use the adjustment mode to change the Printer s internal settings for overall Image Darkness Image Placement Print Length and Magnetic Offset Note The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box This dialog box is accessible only if the Printer is powered ON in Ready Mode and is properly connected to the PC Step Procedure 1 Change these settings according to the original settings recorded on a label attached to the Printer s base plate or rear panel or refer to the remainder of this Section Note These can be helpful to get back to the Printer s original baseline settings A Caution These settings are optimized at the factory and in most cases they will not need to be changed Image Darkness Print Length OK Eee Help Image Placement Magnetic Offset po afl D Persona C16 Card Printer Service Manual Rev 5 0 78 RESTRICTED USE ONLY Fargo Electronics Inc
66. Recommended Spare Parts List Effective Date January 2004 Category Part Part Alternate Part MSRP List Number Description Description Price Belts and 810266 Gear Card Gear Card Transport 0 72 Gears Transport Drive Drive D810049 Gear Headlift Gear Headlift Molded 0 00 Molded F000063 O Ring 1 022 Belt O Ring 0 40 COMPOND 5747 F000093 Belt 136T FHT 1 Belt Stepper 2 5 27 X 4MM F000094 Belt 163T FHT 1 Belt Stepper 2 5 40 X 4MM Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 212 RESTRICTED USE ONLY Persona C16 ID Card Printer Recommended Spare Parts List Effective Date January 2004 Fargo Electronics Inc Category Part Part Alternate Part MSRP List Number Description Description Price Boards 820593 Assembly Sensor Ribbon ID 45 22 Board Ribbon Assembly ID Sensor 83013312 Assembly Sensor Lower Ribbon 8 90 Board LED LED Presto 83015111 Assembly Sensor Upper Ribbon 8 20 Board Ribbon Sensor Sensor 830164 Assembly Board Front Panel 28 23 Board FRT Panel A000265 Assembly PCB Board Front LCD 0 00 C16 LCD Control with O PROG A000293 Assembly PCB Board Power Circuit 275 00 Power Persona D810059 C16 PROG Board Assembly PCB 675 72 Main Board Main C16 Cables 130069 Power Cord Cable Power Cord 7 48 European 6 European 6 Foot Foot Persona
67. Resin 15 second parallel port 26 Selecting Orientation Landscape under Card tab 126 Selecting Orientation Portfolio under Card tab 128 Selecting the Visual Security Solutions 129 130 131 Selecting the Visual Security Solutions dropdown menu 127 Self test 63 235 Sending data to Track 1 115 Sensor 235 Persona C16 Card Printer Service Manual Rev 5 0 Fargo Electronics Inc Sensor Calibrate 23 35 Sensor Location and Voltages table 206 Sensor Testing 206 Sensors button 40 41 101 Serial interface 235 Settings button 43 60 102 Settings dialog box 78 settings optimized at factory 78 Shade Self Test 66 Shift Data Left checkbox 112 Shift Data Left option 112 SIMM 235 Simplex 235 Skipping Ribbon Panel issues 35 Slot Sensor 206 Slotted Sensor Mount Assembly 180 Smart Card 235 SmartGuard 235 SmartShield 235 Software 235 special precautions 73 148 155 205 Spooler 235 Spooling 236 SS Start Sentinel 236 Stacker 236 Standard Resin Black K 15 Standard Self test YMC 65 Start Sentinel SS 114 static electrical discharges 149 Stepper Motor 236 Stepper Motor Assembly 173 String 236 Supply Frequency 9 supply side ribbon 39 Supply Voltage 9 Surface mount 236 Switch box 236 System Control panel 27 System minimum requirements 38 39 System Requirements 9 T TAC 236 Technical Specifications 8 9 Temp file 236 Te
68. Ribbon Panel issues Symptom The Printer is using more than one set of ribbon panels to print one side of a card Fargo Electronics Inc Step Procedure 1 Calibrate the Ribbon Sensor See the next page a em oao Reset the Printer to clear any Error Messages by removing Power and reapplying Open the Printer Control Panel from the Computer e If using Windows 95 98 ME right click on the C11_C16 Card Printer Icon and select Properties e If using Windows NT 4 0 right click on the C11_C16 Card Printer and select Document Defaults e If using Windows 2000 XP right click on the C11_C16 Card Printer and select Printing Preferences Click on the Calibrate tab Click on the Sensors button See the next page Remove the ribbon and close the top cover Click on the Send button for a ribbon Sensor calibration Verify that the Printer beeps twice If the Printer does not beep twice see Communications Errors in Section 2 Page 22 Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 35 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Skipping Ribbon Panel issues continued See the previous procedure in this section Magnetic Encoding Overlay Print Area k Panel Resin Card Device Options Image Color Calibrate Image Position Vertical fo lea E Horizontal DUNT ENE ae Direction Card Travels Through Printer Calibration _
69. See Chart ASSEMBLY ASSEMBLY CHASSIS See Chart ASSEMBLY ASSEMBLY UPPER IMAGING 830135 ASSEMBLY ASSY LEFT CARD SENSOR 830137 ASSEMBLY ASSY SLOTTED SENSOR HUB 830143 ASSEMBLY ASSY HEADLIFT MOTOR 830145 ASSEMBLY ASSY RIBBON DRIVE 830147 ASSEMBLY ASSY RIBBON DRIVE 83014911 ASSEMBLY ASSY_SLOTTED SENSOR MOUNT 830150 ASSEMBLY ASSY LID SENSOR 830206 PART BRACKET CARD EDGE GUIDE 830268 PART SHAFT MAIN PIVOT 830273 PART SPACER HEADLIFT MOTOR 897144 PART RETAINER CLIP 0000033 ASSEMBLY ASY STEPPER MOTOR PART NUMBER ASSEMBLY DESCRIPTION ITEM 23 PART NUMBER ITEM 24 PART NUMBER N ruy GREASE INDICATED AREAS Z N o GREASE TO THE LARGE DIAMETER GEAR AND BOTH JOURNALS SUPPORTING SURFACES MAKE SURE GREASE IS NOT APPLIED TO SMALL DIAMETER GEAR mj APPLY PROPER AMOUNT OF LOCTITE 242 TO THREADS BEFORE INSTALLING REPLACED SIX 130938 SCREWS WITH 130984 ADDED NOTE 18 Jan 00 DO00033 WAS BIOII3 REDAWN IN PRO E 04 Jan 00 ITEM 13 WAS 763173 2 25 Sep 98 ITEM 28 WAS 830130 15 Dec 97 ITEM 6 820599 WAS 8iOII5 13 Nov 97 ITEM 35 WAS 762599 10 Nov 97 ITEM I2 WAS QTY 15 ADDED ITEM 36 22 Jul 97 RECORD FINISH DATE x P RCSO z inch ELECTRONICS INCORPORATED DESCRIPTION ASSEMBLY MECHANIS
70. Track Locations Review the magnetic Encoding module which encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe Note Refer to the diagram below for track locations 0 223 0 353 0 493 maca ox et TRACK2 0 110 E TRACK3 0 110 Persona C16 Card Printer Service Manual Rev 5 0 113 RESTRICTED USE ONLY Fargo Electronics Inc Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer Driver along with all of the other printable objects within the card design e Magnetic Track Data added In order for the Printer Driver to differentiate between magnetic track data and the rest of the printable objects the magnetic track data strings must be uniquely tagged or added e Specific Characters added In other words specific characters must be added to the magnetic track data in order for the Printer Driver to know which data is to be encoded which tracks to encode when the track data stops and starts and so forth e Manually or automatically added In some cases these specific characters are automatically added to the string of track data by customized ID software applications In most cases however the User must manually add these characters to the string of magnetic track data Entering the Track Information Note If these characters are not added to the track data the text intended for the magnetic tra
71. Using the Image Darkness option Use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat used by the Printhead when printing Step Procedure 1 Lighten the printed image by clicking the down arrow w to enter a negative value and decrease the amount of Printhead heat OR Darken the image by clicking the up arrow to enter a positive value and increase the amount of Printhead heat Maximum Adjustment Range The maximum adjustment range is 100 A Caution 1 For best results make slight adjustments of only 4 to avoid accidentally over adjusting the Printhead heat A Caution 2 If the positive value is set too high the print ribbon may jam or even break Settings t Image Darkness Print Length OK Cancel Image Placement Magnetic Offset po afal Help eH Using the Image Placement option Use this option to adjust the lengthwise or horizontal position of the printed image on a card so it appears centered Note When adjusting this value keep in mind that cards always remain in the same landscape orientation while moving through the Printer Persona C16 Card Printer Service Manual Rev 5 0 79 RESTRICTED USE ONLY Fargo Electronics Inc The diagram below represents how the printed image will move in relation to the fixed card position as a positive or negative Image Placement value is entered Step Procedure 1
72. V GS The Card Printer has been tested and complies with IEC950 and bears the TUV GS mark License Number S9971826 UL The Card Printer is listed under UL 1950 Information Technology Equipment File Number E145118 Volume 1 Section 15 Persona C16 Card Printer Service Manual Rev 5 0 6 RESTRICTED USE ONLY Fargo Electronics Inc Agency Listings Term Description Emissions CE FCC CRC c1374 BSMI ITS EN 55022 Class B 1995 FCC Standards Class B EN 82082 1 1997 Safety UL 1950 CSA C2 2 No 950 95 and TUV GS EN 60950 A1 A4 A11 Standards Persona C16 Card Printer Service Manual Rev 5 0 7 RESTRICTED USE ONLY Fargo Electronics Inc Technical Specifications Type Description Print Method Dye Sublimation Resin Thermal Transfer Resolution 300 dpi 11 8 dots mm Colors Up to 16 7 million Print Speed 30 seconds per card 120 cards per hour YMCKO Note Indicates the print ribbon type and the number of ribbon panels printed where Y Yellow M Magenta C Cyan K Resin Black B Dye Sublimation Black and O Overlay e Print speed is measured from the time a card feeds into the Printer to the time it ejects from the Printer e Print speeds do not include the time needed for the PC to process the image e Process time is dependent on the size of the file the CPU amount of RAM and the amount of available resources at the time of the print
73. VeriMark Overlay Print 4rea Jefined reals For Print and Overlay For Overlay Only For Print Only No Overlay C HoloMark Persona C16 Card Printer Service Manual Rev 5 0 130 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the HoloMark radio button Step Procedure 1 Click on the HoloMark radio button below for the squared area size SERRE ea Pept FISE EEI HEES HEF T Overlay Pririt Alea Security Options Visual gt ecurity solutions t For Print and Overlay E Upper Left x Fo Overlap Ony C VeriMark f For Print Only No Gyerlay i ey 1 J i Lndetned Areal Persona C16 Card Printer Service Manual Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Custom VeriMark Card Custom Graphic in a 2D foil The custom VeriMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 VeriMark Card Landscape Orientation 4 positions below Sample 2 VeriMark Card Portrait Orientation 4 positions below Persona C16 Card Printer Service Manual Rev 5 0 132 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Custom HoloMark Card Custom Graphic in a 2D foil The custom HoloMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in t
74. ack resin for transfer to the card surface Also used in reference to the application of preference to items printed on the card those using the black panel in lieu of a process YMC black Lamination The application of a film or resinous substance fused by heat and pressure to the surface of a card LAN Local Area Network An array of several computers connected through a series of data transfer cables for the sharing of data and peripherals Persona C16 Card Printer Service Manual Rev 5 0 Continued on the next page 228 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Landscape A document layout that is viewed with the document s long axis in a horizontal orientation LCD Liquid Crystal Display A device that contains a liquid crystal between two pieces of polarized film through which reflected or ambient light can pass When a current is applied the liquid s polarity changes and blocks the passage of the light resulting in an opaque area of the display The areas are arrayed to form characters LED Light Emitting Diode A semiconductor that emits light when a current is applied Media A generic reference to anything onto which the Printer can transfer an image including cards ribbon and film LoCo Low The coercivity value of magnetic media between 250 600 Oe Coercivity ISO 7811 2 Fargo s Low Coercivity encod
75. al processor Full bleed Printing that covers the entire card surface Gamma The degree of contrast of an image or the display of a monitor determined by the slope of a characteristic curve relating optical density to relative log exposure Glossy Matte A smooth polished surface in comparison to a rougher matte surface Fargo matte cards have a surface index Ra of approximately 65 microinches while glossy have a Ra 3 Glossy PVC A card made of PVC with a smooth polished surface Surface roughness of approximately 0 10 micro inches This is required for direct to card dye sublimation printing Graphical Device Interface GDI A Windows standard for protocol between drivers and applications and the Windows interface An application uses a driver to rasterize the data in the format necessary for the Printer but also for the Windows interface to execute the print commands Gray Scale A graduation through the various brightness levels from white to black Halftoning A process in monochrome printing that simulates continuous tone by using changes to the distribution of single dots Increasing the number of dots in a given area increases the darkness even though the individual dots stay the same size Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 226 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Hard
76. aller than CR 80 sized cards with a thickness of 20 mil 020 5mm e The CR 79 card size relates to the adhesive back cards used in applications where they are printed and applied to thicker proximity cards Step Procedure 1 If the Printer does not have a Magnetic Stripe encoder a Do not adjust for the different card sizes b Disregard this procedure Note The Printer s factory setting will accommodate both If the Printer does include a Magnetic Stripe encoder and you are printing with CR 79 sized cards a Adjust for the different card sizes b Refer to the next two pages to make card size adjustments to the Printer s Internal Card Guide e The Internal Card Guide holds the card in position as it feeds through the Printer e This guide is factory set to optimize both printing and magnetic Encoding on CR 80 sized cards See the next page Persona C16 Card Printer Service Manual Rev 5 0 74 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting for CR 79 Adhesive Back Cards continued This is the CR 80 Position Standard Setting from Factory See the previous procedure in this section TA i i an a D le J FS vi Lie el Tit a aa rs N intemal Card Guide Adjustment Lever Persona C16 Card Printer Service Manual Rev 5 0 75 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting for CR 79 Adhesive Back Cards continued Ste
77. amage caused by contaminated or poor quality cards will automatically void the Printhead s factory warranty 4 a Do not print over the area of the card with the punched slot if printing onto cards with a pre punched slot b Avoid this area when printing by using the options in the Overlay Print Area tab to omit printing in this area or punch the slot after the card has printed Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 16 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Dye Sublimation Print Ribbons continued Type Description Dye It is available in a monochrome version Sublimation a i eee Only Print This ribbon consists of dye sublimation ribbon panels which alternate Ribbon with a clear protective overlay O panel e Dye Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade Dye This ribbon provides a dye sublimation black panel B along with an Sublimation overlay panel O and is used to print smooth photo quality black and Black BO white photo ID cards Note Dye Sublimation bar codes are readable provides 500 only by visible light bar codes scanners prints Printer Components Dye Sublimation Resin Print Ribbons Type Description Dye The Dye Sublimation resin print ribbon combines the yellow Y magenta Sublimation M and cyan C dye sublimation
78. ance in where the Printer would begin encoding during the Magnetic Encoding process Technician Note This variance had created the potential for incorrectly encoded cards This version corrects the variance and increases reliability during this Encoding process The purpose of this Technical Update dated 04 29 2003 was to provide information on a Firmware improvement to the Persona C16 Card Printer The ECO C04008 has been released No action is required This is for your information only e Firmware Improvement The ribbon queuing improvement makes the ribbon handling more robust to ensure the maximum number of prints from our color ribbons Persona C16 Card Printer Service Manual Rev 5 0 208 RESTRICTED USE ONLY Fargo Electronics Inc Section 9 Fargo Technical Support The purpose of this section to provide the User with an efficient step by step procedure to be used when contacting Fargo Technical Support as needed for this Card Printer Contacting Fargo Technical Support Step Procedure 1 Read the suggested Sections of the Technical Service and Maintenance Manual in order to troubleshoot a C16 Card Printer As needed contact the Fargo Technical Support Group by phone at 952 941 0050 or by fax at 952 941 1852 for additional technical assistance OR Contact Fargo Technical Support via the Web http www fargo com tech_support contact_tech support asp Position a phone near the Printer and Comput
79. aning the Printer s Card Feed Rollers and Platen Roller e Cleaning Pads pre moistened with 99 99 isopropyl alcohol for cleaning the Printer s general inside and outside area Lr Caution As with any electronic device internal components of the Printer such as the Printhead may be damaged if exposed to static electrical discharges e To avoid potential damage always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground e Or at a minimum make positive contact with the bare metal chassis of the Printer with the hand prior to touching any internal electrical components Persona C16 Card Printer Service Manual Rev 5 0 149 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning Procedures Cleaning the Printhead Perform this procedure during every ribbon change or after every 250 prints to maintain consistent print quality Also perform this procedure after noticing a streak on the card where color was not transferred A Caution Never use a sharp tool or abrasive object of any kind to clean the Printhead which can damage it Watches rings bracelets and other jewelry can damage the Printhead if accidentally bumped against it Step Procedure 1 Open the Printer s Top Cover 2 Using a Printhead Cleaning Pen from the Printer Cleaning Kit firmly wipe back and forth across the surface of the Printhead 3 Once the Printhead is completely dry cl
80. aration from the card surface Peel Off A bar on the lamination section that holds the film at the correct position and provides proper peel angle Peripheral Any device that is attached externally to a PC These often share the same data cable or port as a Printer and may be the source of communication problems Pinch roller A free spinning non driven roller that presses the card against the drive roller on the opposite side to ensure an adequate normal force for proper traction Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 231 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Pixel Short for picture element The smallest element of a graphic Platen The hard rubber roller that drives the media through the Printer providing support to the backside of the media during printing or laminating PET Abbreviation for polyester terephthalate often called polyester Sheets of PET are laminated with sheets of PVC to produce thermal acceptance composite cards Port A communication interface serial or parallel used for the transference of data PolyGuard A 1 mil or 6 mil thick polyester material that enhances card Overlaminate security and durability applied over the printed surface with a hot roller Available as clear or with embedded holographic type security images Portrait A document l
81. ard Proximity cards allow access and tracking utilizing contactless technology usually by communicating through a built in antenna Prox Card Encoder The Fargo prox card encoder uses an HID ProxPoint Plus reader mounted on the e card docking station inside the Printer encoder The ProxPoint is a read only device producing a Wiegand signal that is converted to RS 232 using a Cypress Computer Systems CVT 2232 Application programs can read information from HID prox cards via a RS 232 signal through a dedicated DB 9 port on the outside of the Printer labeled Prox RAM Random Access Memory A storage device for digital information to be held temporarily to facilitate processing Rasterize The process of converting the elements of a graphic into a bitmap to be printed Reboot Cycling the power to the Printer so that it resets and reinitializes Registration The quality of the alignment of the separate primary color images YMCK Resident Font A set of characters loaded into the Printer memory that can be programmed to print those characters on the card without rasterizing the image Resin A semisolid material Resolution The number of individual pixel elements in a graphic taken over a given length used to indicate the sharpness of the picture and the level of detail The number of elements in the printhead determines Fargo Printer resolution Continued on the next page
82. ard Hopper 111 Release tab 13 replace the Printhead 50 reset operating mode 64 Reset Printer 32 Resident Font 233 Resin 233 Resin Black K Panel 135 136 147 Resin Black Panel 14 resin dither 90 Resin Dither option 90 Resin Heat slide 96 resin printing problems 58 Resin Thermal Transfer 12 Resin Only Print Ribbons 15 Resolution 8 233 Resolving data for Magnetic Stripe 49 RESUME Continue 24 RESUME Reprint 24 RESUME Retest 24 RFI Radio Frequency Interference 234 RGB Red Green Blue 234 Rib Calib Failed 23 Ribbon 234 Ribbon Breaking issues 40 41 43 45 244 RESTRICTED USE ONLY Ribbon cable 234 Ribbon Drive Assembly 172 Ribbon Error Out 23 ribbon ID core 39 Ribbon ID Sensor 39 Ribbon ID Sensor Board Assembly Replacement 182 183 Ribbon Jam Error 40 41 Ribbon Jam Out 23 Ribbon Low Error Message 39 Ribbon Sensor 35 37 40 41 Ribbon Sensor Board Assembly Replacement Quatro 178 179 Ribbon Sensor calibration 64 Ribbon Sensor Calibration 40 41 65 Ribbon Type option 88 Ribbon Type setting 38 ribbon wrinkle problems 54 55 Ribbon Cards 73 148 155 205 RibbonTraq 234 RMA number 234 Roller 234 Roller Up Down Error 30 Rotate Front 180 Degrees option 123 141 Rotate Image 180 Degrees option 91 RS 232 234 RUNNING SELF TEST 12 39 S safety issues 21 73 148 155 205 Safety Standards 7 Saturation 234 Scratch Off
83. ard Printer and select Document Defaults e f using Windows 2000 XP right click on the C11_C16 Card Printer and select Printing Preferences b Click on the Calibrate tab c Click on the Settings button e If the white border is on the leading edge of the card adjust the Image Placement value by 2 e If the white border is on the trailing edge of the card adjust the Image Placement value by 2 d Click on OK e Run a Self Test f If the white border is diminished continue the adjustment until it is gone 3 Adjust the Card Guide Bar as needed See Graphic B on the next page a b C Open the Top Print Cover Loosen the two screws that hold the Card Guide Bar in place Carefully move the Card Guide Bar Note Ensure that all adjustments leave the Card Guide Bar equidistant from the rear side plate of the Printer Persona C16 Card Printer Service Manual Rev 5 0 60 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Image Placement problems continued This is Graphic A Mike Berman Student 3957105 library Code 2439 554 This is Graphic B Mike Berman Student 3957105 library Code 2439 554 Persona C16 Card Printer Service Manual Rev 5 0 61 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Poor Image Quality problems Symptom Photos on the cards look pixilated or grainy as shown below Step Procedure 1 Use high resolutio
84. ate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color Ribbon Type E Standard Resin Color Matching Jaleo ti i SY Resin Dither Optimized for Graphics raph ohirnized for Photos IY Rotate Image 180 Degrees Disable Printing T Buffer Single Card Pause for Low Ribbon Cancel Analy Help Persona C16 Card Printer Service Manual Rev 5 0 90 RESTRICTED USE ONLY Fargo Electronics Inc Using the Rotate Image 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed Step Description 1 Select this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color Ribbon Type TECHE Full Color Resin Black Overlay Color Matching Algebraic sts S iY Resin Dither Optimized for Graphics a Rotate Image 180 Degrees Disable Printing Pause for Low Ribbon Persona C16 Card Printer Service Manual Rev 5 0 91 RESTRICTED USE ONLY Fargo Electronics Inc Using the Buffer Single Card option Use this option to force the Printer s memory to buffer or hold only one print job at a time Step Description
85. ayout that is viewed with the document s long axis in a vertical orientation Potentiometer An electronic resistor with a variable resistance value that can be mechanically set Print Driver A software utility that serves as an interface between the Printer and the Windows GDI Graphical Device Interface making the Printer s functions available through the software application It also provides the format information for the rasterizing of the print file including any necessary escape or function commands Print Job A file of one or more cards for the Printer to print including image data and Printer functions transmitted through the parallel interface and at times stored temporarily in the print buffer and spooler Print Server A device used to connect and control a Printer on a network Printhead The device on a Printer that produces the image on the media Persona C16 Card Printer Service Manual Rev 5 0 Continued on the next page 232 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition PVC Abbreviation for polyvinyl chloride often called vinyl PVC is the component of the 0 002 thick clear dye receptive film on the surface of the identification card and is the primary component of the identification card cores Queue A sequence of files or sets of data awaiting transmission or processing Proximity Prox C
86. bbon Drive Assembly from the Printer 13 Take care to keep the Shaft from binding with the casing of the Ribbon Drive Assembly before tightening the three screws Persona C16 Card Printer Service Manual Rev 5 0 172 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Stepper Motor assembly 810113 Refer to Drawing 830117 XX Estimated Repair Time 15 minutes Steps Procedures A Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Remove the two screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 8 Remove the screws that hold the Main Board Brackets in place 9 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 10 Remove all of the cables from the Circuit Boards 11 Loosen the screws that hold the idler plate in place to relieve tension on the belts 12 Remove two screws 130938 from the Stepper Motor Assembly that secures the assembly to the Printer chassis See the next page 13 Take the Stepper Motor Assembly from the Printer Persona C16 Card Printer Service Manual Rev 5 0 173
87. bons are which a letter code has been developed to indicate the type of ribbon panels found on each ribbon This letter code is as follows ES Dye Sublimation Yellow Panel m Dye Sublimation Magenta Panel e Dye Sublimation Cyan Panel Resi Resin Black Panel B Dye Sublimation Black Panel o Clear Protective Overlay Panel Note Reference Technical Update No 66 dated 04 27 2003 there is a Firmware improvement to the Persona C16 Card Printer The ribbon queuing improvement makes the ribbon handling more robust to ensure the maximum number of prints from our color ribbons Persona C16 Card Printer Service Manual Rev 5 0 14 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Resin Only Print Ribbons Resin only print ribbons consist of a continuous roll of a single resin color No protective overlay panel O is provided since resin images do not require the protection of such an overlay The following resin only ribbon types are available for use with the C16 Type Description Standard Resin Black K provides 1 000 prints This ribbon provides high resin durability ideal for most general purpose monochrome ID card applications Resin black bar codes are readable by both infrared and visible light bar codes scanners Premium Resin Black K provides 1 000 prints This ribbon provides maximum resin durability ideal for applications such as access control where car
88. card travels through printer Front of Printer Persona C16 Card Printer Service Manual Rev 5 0 83 RESTRICTED USE ONLY Fargo Electronics Inc Using the Card tab Adjusting the Card Size Option Step Description 1 Click on the inches or mm option to choose the desired unit of measurement Note 1 When designing a card format always set the card size or page size within the card design program to the exact dimensions of a CR 80 card Note 2 The Card Size indicates that the Printer accepts standard credit card size CR 80 ISO ID 1 cards The dimensions of the total print area for this card size appear in the Print Width and Print Length boxes C11_C16 Card Printer Printing Preferences i 2 x Magnetic Encoding Overlay Print Area K Panel Resin Card Device Options Image Color Calibrate Card Size cR 20 zl inches C mm Print Width 2 114 Print Lenath 3 362 Orientation e Baai C Landscape Copies A E Test Print About Cancel Apply Help Persona C16 Card Printer Service Manual Rev 5 0 84 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the Orientation Option Step Description 1 Select Portrait under Orientation to cause the card to print in a vertical orientation OR Select Landscape under Orientation to cause the card to print in a horizontal orientation Note An icon illustrating a printed card helps represent th
89. chnician Review Photos related to Procedures No 1 and No 2 Technician Review Replacement parts for the C11 Card Printers without the Magnetic Encoder and for all C16 Card Printers Technician Note This photo displays the replacement in the left to right order necessary to properly install these parts on a C11 without a Magnetic Encoder and on all C16 Card Printers The oval circle is around the spacers GC S Persona C16 Card Printer Service Manual Rev 5 0 200 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review Replacement parts for the C11 Card Printers without the Magnetic Encoder and for all C16 Card Printers continued Technician Note This photo displays the Springs D830068 and spacers D810050 already installed in the Card Printer The oval circles show where the spacers are installed Persona C16 Card Printer Service Manual Rev 5 0 201 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review Replacement parts for the C11 Card Printers with the Magnetic Encoder Technician Note This photo displays the replacement parts in the left to right order necessary to properly install these parts This replacement is on the C11 Card Printer with a Magnetic Encoder on the side that is closest to the card supply stack Persona C16 Card Printer Service Manual Rev 5 0 202 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review Replacement parts for the C11 Card Pr
90. ck will most likely appear as printed text on the card Step Procedure 1 To avoid this symptom track information must be entered as follows When entering track data the character is entered first followed by the desired track number 1 2 or 3 used to encode the data e The data to be encoded should then follow Note The first character of this data string must be the track s specific Start Sentinel SS and the last character must be the specific End Sentinel ES e The characters or data in between the SS and ES can include all of the valid characters specific to each track Note The number of these characters is limited by each track s maximum character capacity A Caution When segmenting track data strictly use the appropriate Field Separator FS Persona C16 Card Printer Service Manual Rev 5 0 114 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing Tracks 1 2 and 3 in table format Review this table which displays the SS ES FS and the valid characters defined for each track Start End Field Valid Characters Maximum Sentinel Sentinel Separator Number of Characters Track 1 A ASCII 32 95 78 See the table below Track 2 2 ASCII 48 63 39 See the table below Track 3 ASCII 48 63 106 See the table below Reviewing the Track Data Note Review this Note which displays how track the data should be entered for Trac
91. cross the lam roller measured in seconds inch secs in This may be adjusted in the driver to ensure adhesion and card flatness Dye Migration The diffusion of dye out of the card surface and into another receptive surface such as a vinyl pouch card holder resulting in a faded image Dye Sublimation Also called dye diffusion thermal transfer it is the process of heating a dye suspended in a cellulous substrate until the dye can flow diffusing into the dye receptive surface of the card or InTM This produces the image in the surface of the card E card An abbreviation for electronic card A generic term used to reference any card with built in electronic devices such as smart cards or prox cards E card Docking Station The device in the Printer that accepts smart cards with an ISO smart card contact station This allows the user to write to the smart card chip with a standard RS 232 interface in the back of the Printer or with the optional built in encoder Edge to Edge Refers to the maximum printable area on a card resulting in printed cards with virtually no border ECP Mode Enhanced Capabilities Port Mode A type of parallel port mode developed by Microsoft to increase the port throughput and improve performance EE Memory An abbreviation for EEPROM EEPROM Electrically Erasable Programmable Read Only Memory A microchip based non volatile memory storage device that can be
92. cts to a Windows PC with a parallel cable Interface Port Persona C16 Card Printer Service Manual Rev 5 0 13 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Centronics Type Parallel Interface The Card Printer is equipped with a standard 8 bit centronics type parallel interface port This communication port is the means through which the Printer receives data from the computer This section describes the pin assignments and signal specifications for this port e Parallel Interface The Centronics type parallel interface is the most widely used Printer interface due to its simplicity speed and standardization throughout the PC industry e Parallel Interface Connector The Printer s parallel interface connector is a standard 36 pin Amp type with two metal wire retaining clips and is ECP Extended Capabilities Port compatible It mates with a standard bi directional PC to Printer parallel cable To ensure optimal communications keep the interface cable to 6 feet in length or under Printer Components Print Ribbons The Card Printer utilizes both dye sublimation and or resin thermal transfer methods to print images directly onto blank cards Since the dye sublimation and the resin thermal transfer print methods each provide their own unique benefits print ribbons are available in resin only dye sublimation only and combination dye sublimation resin versions To make it easier to remember which print rib
93. cuit Board 10 Open the Upper Imaging Assembly 11 Remove the top two corner screws 130987 found just behind the top edge of the Front Cover 12 Close the Upper Imaging Assembly 13 Remove the screw 130987 by the Card Exit Ramp 14 Remove the Front Cover Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 189 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Card Feed Roller D830058 Left continued Steps Procedure 15 Stand at the front of the Chassis Assembly remove the Retaining Ring 140048 from the Card Input Roller Shaft 16 Remove the Transport Roller Gear Note The wide part of the gear hub faces the side plate 17 Remove the Washer Spring 130951 Note The wave of the spring faces out 18 Remove the three screws 130938 from the Ribbon Drive Assembly 19 Take the Ribbon Drive Assembly from the Printer 20 Remove the Retaining Ring 140062 from the Card Input Roller Shaft 21 Remove the two Drive Roller Bearings 760343 from the Card Input Roller 22 Guide the Shaft forward and out of the rear Sideplate 23 Angle the Card Input Roller up 24 Slide the Shaft out of the front Sideplate 25 Take the Card Input Roller out of the Printer Persona C16 Card Printer Service Manual Rev 5 0 190 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Hopper Card Feed Roller D830024 Refer to
94. d Step Procedure 1 Click on the left arrow to enter a positive value to reduce the print length and move the end of the printable area more toward the leading edge of the card OR Click on the right arrow gt to enter a negative value to increase the print length and move the end of the printable area more toward the trailing edge of the card e Printed Image Direction Notice the arrows on these buttons indicate the direction the length of the printable area will move on the card e Maximum Adjustment Range The maximum adjustment range is 100 As a rule 10 equals about 030 8mm which is about the same as the thickness of a standard CR 80 size card Rear of Printer Card Output Card Input Side of Printer Side of Printer Leading Edge Trailing Edge of Card of Card Direction card travels through printer Front of Printer Persona C16 Card Printer Service Manual Rev 5 0 81 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Offset option Use this option only if the Printer has a built in Magnetic Stripe encoder e Use it to shift the starting point of where the Printer will begin Encoding the magnetic track data on a card s Magnetic Stripe e When adjusting this value keep in mind that a card and its Magnetic Stripe will always remain in the same relative position as the card travels through the Printer The diagram on the next page represents how the magnetic data
95. d for reduced debris and defects on Fargo Card Printers Carefully read these detailed notes and instructions before applying this information to your Fargo printer or printers e Technician Note 1 The new card lot number starts at Lot 2010104 with date codes that started on 04 01 2003 The photo below shows a lot number that starts after Lot 2010104 indicating a new card lot number The card lot number and date can be read on the bar code label attached to the shrink wrapped stack of 100 cards as shown below All new Fargo printers with a serial number S N starting with A320 will have factory settings for these new 81754 PVC cards mW in ei ii 7 54563 81754 3 100 COUNT LOT 2010139 Sas e Technician Note 2 Do not use the new 81754 PVC card stock with Fargo laminating printers encoders This same guideline is used for the existing 81754 PVC card stock Fargo recommends using the UltraCard IIl stock with the Fargo laminating printers encoders Persona C16 Card Printer Service Manual Rev 5 0 19 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the upgraded 81754 PVC Cards continued Follow these two 2 instructions below 1 Instruction for new 81754 PVC card stock Increase the Printer Driver s Dye Sub Intensity to print with the new 81754 PVC card stock on Fargo Card Printers S N A319 and older See the chart provided below See the appropriate Fargo service documents for specific Printer Driver instr
96. d placements corners via printer driver 4 positions Landscape and 4 positions Portrait mode e HoloMarkTM foil placement will not interfere with card punch slots e Foil Color options will be silver or gold e Outside edge placement of Foil impression options on card will be 0 4 cm from edge of card e HoloMarkTM foil placement options will be at all four corners of card located 0 4 cm from edge of card Persona C16 Card Printer Service Manual Rev 5 0 11 RESTRICTED USE ONLY Fargo Electronics Inc Functional Specifications This Card Printer utilizes two different yet closely related printing technologies to achieve its remarkable direct to card print quality for dye sublimation and resin thermal transfer The Card Printer will print from any IBM PC or compatible running Windows 95 98 Me Windows NT 4 0 Windows 2000 or Windows XP The following describes how each of these technologies works Function Description Dye Dye Sublimation is the print method the C16 uses to produce smooth Sublimation continuous tone images that look truly photographic Note This process uses a dye based ribbon roll that is partitioned by a number of consecutive color panels e The panels are grouped in a repeating series of these three process colors along the entire length of the print ribbon yellow magenta and cyan or YMC e The Printer always prints the yellow panel first followed by the magenta panel and the cyan pa
97. d unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Remove the two screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 8 Remove the screws that hold the Main Board Brackets in place 9 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 10 Remove the screw 130939 from the Card Sensor Assembly 830135 11 Disconnect the cable connection from J8 on the Print Circuit Board 12 Take the Card Sensor Assembly from the Printer Persona C16 Card Printer Service Manual Rev 5 0 177 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Upper Ribbon Sensor Assembly 83015111 Refer to Drawing 830119 XX Estimated Repair Time 20 minutes Steps Procedure ZN Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Open the Upper Imaging Assembly 8 Remove the screws 130948 fr
98. ded See the Replacing the Front Panel Board Assembly A000265 in Section 5 page 169 Persona C16 Card Printer Service Manual Rev 5 0 33 RESTRICTED USE ONLY Fargo Electronics Inc Card Jam Errors Resolving a Card Jam Error Symptoms The card is physically jammed in the Printer or a Card Sensor is reporting a card is present Step Procedure 1 Look for a jammed card in the Printer a Open the Printer s top cover b Remove the ribbon from the Printer c Check to see if a card is jammed in the print station of the Printer e Ifa card is found in the print station continue to Step 2 e f no card was found in the print station continue to Step 3 2 Clearing a jammed card a Ifa card is jammed in the Printer use the On Cancel button and the Pause Resume buttons to move the feed rollers and free the card b The card can then be fed out of the Printer 3 Test the Card Sensor a Remove the rear cover b Using a Digital Voltmeter connect the negative lead to ground c Connect the positive lead to Pin 1 of J8 e f blocked the voltage should read 4 9 to 5 5 VDC e f unblocked the Sensor should read 0 15 to 0 18 VDC d If the voltages do not read correctly replace the Sensor See the the Replacing the Card Sensor Assembly 830135 procedure in Section 5 page 177 Persona C16 Card Printer Service Manual Rev 5 0 34 RESTRICTED USE ONLY Ribbon Errors Resolving the Skipping
99. disclosure is prohibited DESCRIPTION ENGINEERING USE ONLY B30I18 Xx 8301I8 Xx__ASSEMBLY CHASSIS SS ee ee eS ee ASSEMBLY CHASSIS PROJECT PART NUMBER ITEM QUATRO 830118 NUMBER 830118 ASSEMBLY PART NUMBER ASSEMBLY DESCRIPTION ITEM 39 PART NUMBER ITEM 6 QTY ITEM NUMBER DESCRIPTION 830119 00 4 COLOR ASSEMBLY 83016211 00 30313 G 830119 02 MONOCHROME ASSEMBLY 83016211 02 30883 30937 30938 30939 30971 30972 30990 40048 40062 40069 50101 50312 760330 760363 762599 771638 771639 810208 810214 810220 810221 RACKET R MOUNT 810307 BUSHING H CABLE 810445 BRACKET OUNT 820144 LY ASSY PRINTHEAD COVER 820199 LY ASSY PRINTHEA 830161 LY ASSEMBLY HEAD LIFT SHAFT 830270 PACER HEAD LIF 830304 LATE CAM LIF 5 Zo EW M3X5 CHS HD MB SCREW EW M3X4 PCH SEM EW M3X6 PCH SEM EW M3X10 PCH SEM EW M3X5 PCH SEM EW M2X8 PPH EW M3X20 PCH SEM G RING EXT C 25 IN SHFT G EXT E 250IN F LINER 250 52MM IFT OST P D va v ava va c av H Sllln FWY SlPo leyeprmyayeyepweyn N O VIWIWDIJTILTIYNIWDIQAlAsWlAIDIDIYNIYNIYNINIYAIn Aal un f N N N w No ww ojd d dl d d d d d d d d d d d d d dl do doj d d d d N NO wi No on N N
100. ds are repeatedly swiped through a Magnetic Stripe reader Resin black bar codes are readable by both infrared and visible light bar codes scanners Note Using a Premium Resin Black ribbon will provide better photo realistic output Colored Resin provides 1 000 prints Several colored resin ribbons are available in a variety of colors for customizing or color coding resin only ID cards Metallic Resin provides 1 000 prints Metallic resin ribbons are available for printing resin images with a unique metallic sheen Scratch Off Resin provides 1 000 prints A scratch off resin ribbon is available for printing over areas of a pre printed card in order to hide specific information such as a personal identification number Persona C16 Card Printer Service Manual Rev 5 0 15 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Dye Sublimation Print Ribbons The Printer requires both specialized and authorized print ribbons in order to print and function properly Step Procedure 1 Do not run the cards with a contaminated dull or uneven surface through the Printer A Caution Printing onto such cards will ultimately lead to poor print quality and will greatly reduce the life of the Printhead 2 Always store the card stock in its original packaging or in a clean dust free container 3 Do not print onto cards that have been dropped or soiled A Caution Printhead d
101. e difference between the two Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details ColorManagement Card Device Options Image Color Card Size CR 80 E finches fom Print Width 53 7 Print Length 85 4 Orientation Copies 1 2 Ea Test Print About Cancel Help Persona C16 Card Printer Service Manual Rev 5 0 85 RESTRICTED USE ONLY Fargo Electronics Inc Using the Copies Option Step Description 1 Specify the number of copies to be printed under Copies Using the Test Print Button Step Description 1 Click on the Test Print button to send a simple self test print to the Printer e Ensure that a full color print ribbon is installed e Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color Card Size cR 80 E C inches mm Print Width 53 7 Print Length 85 4 m Orientation Test Print About Cancel Apply Help Persona C16 Card Printer Service Manual Rev 5 0 86 RESTRICTED USE ONLY Fargo Electronics Inc Using the About Button Step Description 1 Click on the About button to open a dialog box containing the copyright and version information abo
102. e the Resolving the EE Memory Error procedure in Section 7 page 206 Press ON to initialize Appears when the Cancel on off button is pressed before a print job is sent when the Printer is in its Ready mode Press the Cancel on off button to restart the Printer and return it to its Ready mode Persona C16 Card Printer Service Manual Rev 5 0 24 RESTRICTED USE ONLY Fargo Electronics Inc Communications Errors Resolving the Communication Errors Symptom s Incorrect output communications error on PC or Printer stalling no response from Printer no job printed paper out error Step Procedure 1 Confirm that the system meets the minimum requirements as shown here e IBM PC or compatible e Windows 95 98 ME NT 2000 XP Pentium class 133 MHz computer with 32 MB of RAM or higher e 200 MB free hard disk space or higher e ECP parallel port with DMA access 2 Confirm the correct installation of the Printer Driver a Close the software program and check the Printer Driver b Reboot the computer A Caution Make sure the Printer Driver is installed correctly c Be sure the correct Setup options within the Printer Driver are selected d Confirm that the Driver is current by checking at www fargo com Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 25 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the
103. ear right side up Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 123 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure 6 Use the Defined Area arrows to navigate back and forth from area to area Note The active area will always be highlighted with a dotted outline a Define another area by clicking on the Defined Area UP arrow e Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner Note This is the location in which all newly defined areas will first appear e Up to 5 areas can be defined however additional areas cannot be added until the most recently created area has been moved or sized Note For this reason size and position each area as it is created b Delete an area by using the Defined Area arrows to select the area and click on the Delete button Note If all areas are deleted the K Panel Resin options will automatically be deselected General Details Color Management Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin CR 80 Card Size AGREE ERR inches C mm E Defined Area E MN Direction Card Travels Through Printer Delete Persona C16 Card Printer Service Manual Rev 5 0 124 RESTRICTED USE ONLY Fargo Electronics Inc Using Security Options Visual Security Solutions T
104. ears on the card adjust the image placement back toward its original value in increments of 2 until the white edge is gone Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 32 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Blank Output issues continued a b c d Step Procedure 4 Check the Printhead connections a Open the top print cover b Remove the two 2 thumbscrews from the Printhead cover plate and remove the cover plate c Check to ensure that Power and Data Cables that connect to the printhead are properly seated d Remove the Back Cover e Ensure that the Printhead Power Cable is properly seated on J11 on the Power board e Ensure that the Printhead Data Cable is properly seated on J13 on the main board 5 Ensure that the proper voltage is being applied to the Printhead Remove the back cover Using a Digital Voltmeter connect the negative lead to ground Probe the Pins 1 to 5 of the Printhead power connection on J11 Ensure that a voltage between 22 to 23 VDC is read on each pin e If less than 22 volts is read on any of the pins ensure that the Power Supply for the Printer is outputting 23 to 24 VDC e If 22 to 23 volts is read from Pins 1 to 5 on J11 replace the Printhead as needed See the Replacing the Printhead Assembly 820199 in Section 5 page 166 If the Power Supply is operating properly replace the Main Board as nee
105. ed lines or streaks on them Step Procedure 1 Confirm that the Printer is using the most current driver via http www fargo com 2 Reduce the Dye Sub Intensity setting within the Image Color tab of the Printer Driver See the Using the Image Color tab procedure in Section 3 page 95 Continued on the next page Calibrate Magnetic Encoding Overlay PrintArea K Panel Resin General Details Color Management Card Device Options Image Color Contrast 7 D Gamma D Yelow Balance i IE Magenta Balance 36 Cyan Balance F 4 Dye Sub Intensity MMC Resin Heat K i 0 Persona C16 Card Printer Service Manual Rev 5 0 54 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Ribbon Wrinkle problems continued Step Procedure 3 Reduce the Image Darkness See Using the Image Darkness option in Section 3 page 79 Mike Berman Student 3957105 library Code Persona C16 Card Printer Service Manual Rev 5 0 55 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Excessive Resin Printing problems Symptom Black resin text and barcodes appear smeared or too thick Step Procedure 1 Reduce the Resin Heat setting within the Image Color tab of the Printer Driver See the Using the Image Color tab procedure in Section 3 page 95 Continued on the next page Calibrate Magnetic Encoding O
106. edure 1 Activate any of these diagnostic tests and Calibration modes See Running the Self Test in Section 2 page 63 During the activation of the Self test the Printer will e Detect the change to the DIP Switch Settings See Using the DIP Switch Self Test in Section 2 page 64 e Operate the Printer in that selected Test or Calibration mode Return all the DIP switches back to their normal OFF position once the tests are completed Leave the associated DIP switches activated to operate the Printer this way or temporarily use the settings to test a particular Printer operation Note When altering a particular mode of operation e g disabling the laminator or magnetic verification it will affect Printer operation while printing from a computer When completed turn OFF the power to the Printer to reset the operating mode of the Printer e The first illustration below shows all eight 8 switches in the normal OFF position e The second illustration below shows Switches No 1 2 and 3 in the ON position Note The Ribbon Sensor calibration without the need of a PC Note Refer to the DIP Switch Settings table on the next page for additional diagnostic selections Persona C16 Card Printer Service Manual Rev 5 0 64 RESTRICTED USE ONLY Setting the DIP Switch Settings Fargo Electronics Inc The capital letter X indicates that the switch should be set to ON or DOWN
107. elect Document Defaults e If using Windows 2000 XP right click on the C11_C16 Card Printer and select Printing Preferences b Click on the Device Option tab c Ensure that the Ribbon Type setting that is listed matches the ribbon that is installed in the Printer Note It may be possible to have driver settings that are different from those found in the Printer control panel through the software d Check any page setup functions in the software to ensure that the Ribbon type matches Continued on the next page Calibrate Magnetic Encoding Overlay Frnt Area K Panel Resin General Details Color Management Card Device Options Image Color Ribbon Type ich Full Color Resin Black Overlay Color Matching Algebraic tti S i Resin Dither Optimized for Graphics Persona C16 Card Printer Service Manual Rev 5 0 38 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Wrong Ribbon error being displayed incorrectly continued Step Procedure 2 Test the Ribbon ID Sensor a Unplug the Printer b Remove the back cover c Flip switches MEENA on the bank of DIP switches in the Main Board corner d With the top covers closed apply power to the Printer while holding down the Pause Resume button e Open up the Top Print Cover f Slowly rotate the supply side of the ribbon Note As the spool is rolling the Printer should emit a beep every time a metal p
108. er cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Remove the two screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 8 Remove the screws that hold the Main Board Brackets in place 9 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 10 Remove the screw 130938 from the Slotted Sensor Mount Assembly 11 Disconnect the cable connector 12 Take the Slotted Sensor Mount Assembly from the Printer Persona C16 Card Printer Service Manual Rev 5 0 180 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Lid Sensor Assembly 810174 Refer to Drawing D810024 Estimated Repair Time 15 minutes Steps Procedures AN Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Remove the screw 130972 from the Lid Sensor Assembly 4 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 5 Close the Upper Imaging Assembly 6 Remove the screw 130987 by the Card Exit Ramp 7 Remove the Rear Cover 8 Remove the two screws 130971 that secure the Print Circuit Boa
109. er so Fargo technicians can help to help troubleshoot the Printer s Please have a self test and a sample card ready when calling Fargo Technical Support Persona C16 Card Printer Service Manual Rev 5 0 209 RESTRICTED USE ONLY Fargo Electronics Inc Reading the Serial Numbers on a Fargo printer The purpose of this section is to provide updated instructions for reading serial numbers on a Fargo printer Finding out when a Fargo Card Printer was manufactured You can determine when your card printer was manufactured by reading directly from the serial number affixed to your card printer 1 Year Built The first two digits in the serial number indicate the year that the printer was manufactured 2 Week Built The second two digits indicate the week Numeric Order The last four digits indicate the sequence number for the numeric order in which the printers were built Reviewing Example No 1 Serial Number 80453289 1 80453289 The first two digits in the serial number indicate the year the printer was built e g the digits 80 indicate the year 1998 80453289 The third and fourth digits in the serial number indicate the week the printer was built e g the digits 45 indicate week 45 of that year 80453289 The last four digits indicate the sequence number for the numeric order in which the printers were built Reviewing Example No 2 Serial Number A1280224 1 A1280224 The first two
110. ervice Manual Rev 5 0 31 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Blank Output issues Symptom A card is ejected blank that should be printed Step Procedure 1 Run a Self Test a b c Clear any Card jams Unplug the power from the Printer While holding down the Pause Resume button reapply power Note A self test card will be printed Look for an image on the Ribbon a b C Open the top cover after a Self Test has been run Remove the Print Ribbon from the Printer Visually inspect the set of panels that were last used by the Printer e If an image is noticeable on the used ribbon continue to step 3 e fan image is not noticeable on the used ribbon continue to step 4 Adjust the placement a wo 2 9 gt Reset the Printer to clear any Error Messages by removing the power and reapplying it Open the Printer Control Panel from the Computer e If using Windows 95 98 ME right click on the C11_C16 Card Printer Icon and select Properties e If using Windows NT 4 0 right click on the C11_C16 Card Printer and select Document Defaults e If using Windows 2000 XP right click on the C11_C16 Card Printer and select Printing Preferences Click the Calibrate tab Click on the Settings button Adjust the Image Placement setting by 5 Click on the OK button Print a Self Test After adjusting the Image Placement if a white border app
111. es at 300 Oe LPT Port Line Printer Port The system abbreviation for a PC s parallel Printer port Mag Encoding The process of orienting successive magnetic bits to produce a serial data string Magnetic Stripe An area of the card with an applied or impregnated ferrous material that may hold encoded data through a series of prescribed polarity changes Mag Track An area of a magnetic strip running the length of the card with a given width and position constitutes a track This is the area dedicated to one data string restricted to specific rules of format ISO standards specify three magnetic tracks on the back of a card The JIS standard specifies one track on the front Mag Verify A process to confirm proper magnetic Encoding After Encoding the information is read off back and compared to the intended string Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 229 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition MB Megabyte A unit of storage that equals 1 048 576 bytes Memory A generic term for any device that stores digital information using magnetic media or digital chip storage device Menu A descriptive list of headings above nested functions that aid navigation to a specific operation These are found in computer applications with the heading at the top of a subset of like
112. es can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution A This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thorou
113. event equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C16 Card Printer Service Manual Rev 5 0 155 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Printer Components Reviewing the Front Cover Components LCD Display Panel Persona C16 Card Printer Service Manual Rev 5 0 156 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Back End Components Release lever Parallel Port Power Port Interface Persona C16 Card Printer Service Manual Rev 5 0 157 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Rear Side plate Components Encoder Sensor Head Lift Motor Stepper Motor Card Feed Motor Ribbon Drive Motor Persona C16 Card Printer Service Manual Rev 5 0 158 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Print Board Components DIP Switches FPGA Chip RP 4 and TP 8 EPROM Persona C16 Card Printer Service Manual Rev 5 0 159 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Print Area Components 3 card feed
114. eview the Image Position diagram which displays how the printed image will move in relation to the fixed card position as positive and negative image placement values are entered Step Procedure 2 Use the Vertical adjustment to move the image e Move toward the rear of the Printer if a positive number is entered e Move toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image e Move toward the card output side of the Printer if a positive number is entered e Move toward the card input side of the Printer if a negative number is entered Note 1 The maximum value for the Vertical and Horizontal adjustments is 100 pixels 10 pixels about 03 8mm Note 2 The Vertical and Horizontal adjustment arrows point to within the Image Position window which represents the direction that the printed image moves Rear of Printer Card Output f Horizontal Horizontal Card Input Side of Printer Side of Printer Een Direction card travels through printer Front of Printer Persona C16 Card Printer Service Manual Rev 5 0 100 RESTRICTED USE ONLY Fargo Electronics Inc Using the Sensors Button Use the Sensors button to bring up a separate dialog box for calibrating the Printer s ribbon Sensor see instructions in the Calibration window below met eei Color Management Card Device Options Image Color Calibrate Magnetic Enc
115. ext page 3 Verify that data is being encoded to the Magnetic Stripe a Clear any Error Messages from the LCD by unplugging the Printer and reapplying power b Remove the failed card c Use a Magnetic Stripe reader or magnetic developer spray to determine if data is being written to the Magnetic Stripe d If data is not being written to the Magnetic Stripe remove the back cover and verify that the magnetic head is plugged into J18 on the main board e If the Magnetic head connection is properly seated replace the magnetic head as needed See the Replacing the Magentic Head Assembly High Coercivity 83019012 or Low Coercivity 83019012 procedure in Section 5 page 174 f If data is being written to the Magnetic Stripe the Magnetic Offset may need to be adjusted See the Resolving the Mag Verify Error Message procedure in Section 3 page 46 4 Verify that the coercivity of the cards matches the type of Mag Head installed in the Printer Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 46 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Mag Verify Error Message continued See the previous procedure in this section Persona C16 Card Printer Service Manual Rev 5 0 47 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Printer s inability to read Encoded Data Step Procedure 1 Verify that the cards are loaded properly wi
116. fically designed for direct to card dye sublimation printing Card Surface Cards must have a completely smooth level surface in order for the Printer to achieve consistent color coverage e Uneven Surface Certain types of Proximity cards have an uneven surface that will inhibit consistent color transfer e Raised Effect Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer A Caution Suitable cards must have a polished PVC surface free of fingerprints dust or any other types of embedded contaminants UltraCard Stock Due to the importance of using high quality blank cards a factory approved card stock called UltraCard is available and recommended for best results Note UltraCard stock has a glossy PVC laminate on top and bottom and is optically inspected to provide the cleanest most scratch and debris reduced cards possible Two types of these cards are available UltraCard and UltraCard Ill e UltraCard stock has a PVC core and offers medium card durability e UltraCard III stock has a 40 polyester core and offers high durability Both types of UltraCards produce printed images with a glossy photo quality finish Persona C16 Card Printer Service Manual Rev 5 0 18 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the upgraded 81754 PVC Cards The upgraded 81754 PVC cards are designed for a sharper card image quality an
117. g box Using the Image Darkness option Using the Image Placement option Using the Print Length option Using the Magnetic Offset option Using the Card tab Adjusting the Card Size Option Adjusting the Orientation Option Using the Copies Option Using the Test Print Button Using the About Button Using the Device Options tab Adjusting the Ribbon Type option Adjusting the Color matching option Adjusting for the Resin Dither Using the Rotate Image 180 Degrees option Using the Buffer Single Card option Using the Disable Printing option Persona C16 Card Printer Service Manual Rev 5 0 46 46 48 49 50 50 51 52 54 56 58 59 62 63 63 64 65 66 67 67 68 71 12 73 173 74 77 78 78 79 79 81 82 84 84 85 86 86 87 88 88 89 90 91 92 93 RESTRICTED USE ONLY Fargo Electronics Inc Using the Pause for Low Ribbon option 94 Using the Image Color tab 95 Using the Resin Heat K option 96 Using the Color matching option and Default button 97 Using the Calibrate tab 98 Using the Image Position Controls 99 Using the Sensors Button 101 Using the Settings Button 102 Using the Magnetic Encoding tab 103 Using the Magnetic Track Selection radio buttons 104 Using the Magnetic Track Options radio buttons 106 Us
118. ghly clean hands to remove oil and debris before working on the Printer Persona C16 Card Printer Service Manual Rev 5 0 iv RESTRICTED USE ONLY FARGO Electronic Inc C16 Printer Overview Reviewing the C16 Block Diagram 1 2 16 Motors Sensors Parts 1 Card Feed 5 Card Feed 12 Card Input Roller 2 Print Stepper 6 Ribbon Sensor 13 Cleaning Roller 3 Ribbon Drive 7 Ribbon Encoder 14 Card Feed Roller 4 Print Headlift 8 Headilift 15 Printhead Cooling Fan 9 Cover Interlock 16 Card Input Hopper 10 Printhead Thermistor 17 Magnetic Encoding Head 11 Ribbon ID Persona C16 Card Printer Service Manual Rev 5 0 V RESTRICTED USE ONLY FARGO Electronic Inc Reviewing the C16 Sequence of Operations The following sequence describes a full color print job with magnetic encoding Step Process 1 The File information is received from the PC 2 The Printer checks the installed Ribbon type stored in memory against the Ribbon type command that was sent from the Printer a If Ribbon type does not match the media light will begin flashing 3 The Card input Motor and print Stepper Motor engage 4 The Card feed Sensor detects leading edge of card and disengages the card input Motor Power Button Card Cleaning Roller Continued on the next page Top Cover Release Tab Pri
119. h Note This cover must be closed in order for the Printer to begin printing Release tab This tab unlatches the Top Cover Printhead This Printer component actually does the printing Note This component is fragile and must not be bumped or touched with anything other than a cleaning pen On Cancel The On Cancel button turns the Printer ON and OFF Note It also button serves to cancel the current print job and reset the Printer for the next print job If a card is left within the Printer after a print job is canceled it will automatically be ejected when the Printer is turned back ON Pause Resume The Pause Resume button is used to pause the Printer during normal button operation and also to resume operation after an error condition is cleared Note 1 In general as the icon above this button indicates errors are related to either the ribbon or the cards If an error occurs the Media LED will flash Note 2 The Printer must have both the Power LED and the Media LED illuminated in order to print See Reviewing the LCD Error Status Messages in section 2 page 22 for more information Card Cleaning Roller This roller automatically cleans cards for higher print quality Note Clean the Card Cleaning Roller during every ribbon change every 250 cards or as needed Card Input Load blank cards into this Hopper Hopper Power Port This port connects to the included power cord Parallel This port conne
120. hand corner 0 0 This square represents the first defined area Note Changing the orientation of the card in the Card Tab will change the appearance of this Tab Continued on the next page CR 80 Card Size Fi tt ttt tte f inches C mm efined Area 4h Direction Card Travels Through Printer Delete Persona C16 Card Printer Service Manual Rev 5 0 139 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued Step Procedure 2 a Determine the area of the card necessary to define In the sample below this area is indicated by the dashed outline b Determine the size of this area by actually printing a card and looking at it in the same orientation as when it exits the Printer 3 Measure the total size for the area and enter those dimensions into the dimension boxes Note The minimum size an area can be is 2 x 2 5mm x 5mm Karen Atkins Access Level 2 ID 1234478 1 2 172355 1 8 Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 140 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued Step Procedure 4 a Once the area is sized properly measure from the lower left corner of the card up and over to the lower left corner for the defined area to begin b Enter these values into the X and Y boxes Note The card grid
121. hange the bits per inch to 210 BPI Using the Character Size radio buttons Use this option to customize the Character Data Size Bits per Character used to encode the magnetic data on the currently selected track Note This character size includes the parity bit if enabled Step Procedure 1 Select 5 Bits to change the bits per character to 5 BPC OR Select 7 Bits to change the bits per character to 7 BPC OR Select 8 Bits to change the bits per character to 8 BPC Magnetic Track Selection Tracki C Track Track 3 Magnetic Track Options Bit Density Character Size ASCII Offset cf 75 BPI i 5 Bits NULL i 128 BFI i 7 Bits f SPACE i 270 BPI C g Bits C ZERO Persona C16 Card Printer Service Manual Rev 5 0 107 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Enable MLE Support checkbox Multi Language Extension MLE support in Windows XP can cause text strings to be broken up into fragments This fragmentation of the text string prevents magnetic encoding Step Procedure 1 Check this box to allow the Driver to process the fragmented text Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area E Panel Resin Verification Manual Eject Each Error Retries 2 Magnetic Track Selection f Tracki f Track2 Track 3 T Enable MLE Support Persona C16 Card Printer Service Manual Rev 5 0
122. he Portrait and Landscape samples below Sample 1 HoloMark Card Landscape Orientation 4 positions below Sample 2 HoloMark Card Portrait Orientation 4 positions below Persona C16 Card Printer Service Manual Rev 5 0 133 RESTRICTED USE ONLY Fargo Electronics Inc Using the K Panel Resin tab Select the K Panel Resin option to control where the Resin Black K Panel of a full color ribbon is printed e f printing with a resin only ribbon type all K Panel Resin options will be grayed out e Resin black text is desirable due to its sharp saturated black coloring Note Resin black bar codes are often required by Ultra Violet barcode readers to ensure readability when scanned Persona C16 Card Printer Service Manual Rev 5 0 134 RESTRICTED USE ONLY Fargo Electronics Inc Selecting from the Print All Black With K Panel options Select one of the three options listed under Print All Black With K Panel if the black text or bar codes are not TrueType fonts and or are not printing with the resin black panel Note The Printer Driver will print areas of the image where it finds black coloring with the print ribbon s Resin Black K Panel as specified by each of the following options Step Procedure 1 When none of the options within this window are selected the Printer Driver will automatically print all TrueType black text and bar codes only with the Resin Black K Panel of the prin
123. he Tie Wrap 140013 that attaches the Head Harness Assembly to the Back Plate Print Assembly Sideplate 830303 26 Disconnect the cable connectors 27 Take the Printhead Harness Assembly from the Printer Persona C16 Card Printer Service Manual Rev 5 0 168 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Front Panel Board Assembly A000265 Refer to Drawings 830117 830118 and 830119 Estimated Repair Time 20 minutes Steps Procedure AN Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Remove the top two corner screws 130987 found just behind the top edge of the Front Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Front Cover 7 Remove the five screws that hold the Front Panel Board in place 8 Open the Upper Imaging Assembly 9 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 10 Close the Upper Imaging Assembly 11 Remove the screw 130987 by the Card Exit Ramp 12 Remove the Rear Cover 13 Disconnect the cable from J2 and J24 on the Print Circuit Board 14 Take the Front Panel Board Assembly from the Printer Persona C16 Card Printer Service Manual Rev 5 0 169 RESTRICTED USE ONLY Fargo Electronics Inc Motor and Mag Head Replacements Replacing the Headlift Motor
124. he Visual Security Solutions dropdown menu list will be used to enable and select which type of visual security will be used The Visual Security dropdown list will be selectable only on the Front side see below Visual Security is not an option for the back side The following actions will occur when one of the Visual Security locations is selected e The Overlay Print Area will be disabled e SmartShield will be disabled e The Foil Options become selectable C11_C16 Card Printer Printing Preferences Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area KPanelResin CR 80 Card Size Overlay X Print Area Security Options Visual Security Solutions E Upper Left VeriMark Defined Areals For Print and Overlay C For Overlay Only C For Print Only No Overlay C HoloMark Persona C16 Card Printer Service Manual Rev 5 0 125 RESTRICTED USE ONLY Fargo Electronics Inc Selecting Orientation Landscape under Card tab Step Procedure 1 Select the Landscape radio button below under Orientation under the Card Size tab to use the Visual Security Solutions A to D as shown in this window 4 C11_C16 Card Printer Printing Preferences Magnetic Encoding Overlay 7 Print Area K Panel Resin Card Device Options ImageColor Calibrate Card Size ER 80 z inches C mm Print width 2 114 Print Length 3 362
125. he next page Persona C16 Card Printer Service Manual Rev 5 0 142 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued See the previous procedure in this section Identification Card Karen Atkins Access Level 2 ID 1234478 172355 Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 143 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued See the previous procedure in this section f inches oH Defined Area am OCE efined Area i dh Direction Card Travels Through Frinter Delete Print All Black With K Pane Full Card W Defined Area s Undefined Areals Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 144 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued Step Procedure 6 Define another area by clicking on the Defined Area up arrow Note Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner This is the location in which all newly defined areas will first appear 7 a Use the Defined Area arrows to navigate back and forth from area to area Note The active area will always be highlighted with a dotted outline Up to 5 areas can be defined b Size and position each area as it is created because additional areas cannot be added until the most recen
126. ified e Unverified Magnetic Data When this occurs press the Pause Resume button to manually eject the misverified card and feed in a new card e Retries selection Specify the number of times the Printer must retry its verification pass Note A range of 1 to 5 retries can be selected This option is helpful since successful Magnetic Stripe verification can sometimes require more than a single pass Ventication f Auto Eject 1st Error Manual Eject Each Error Retries f2 Persona C16 Card Printer Service Manual Rev 5 0 111 RESTRICTED USE ONLY Fargo Electronics Inc Using the Shift Data Left checkbox Use this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe OR Use this option for situations that require cards to be readable with insert type readers that may be unable to read the right hand side of the card Step Procedure 1 Select the Shift Data Left checkbox option to apply to all tracks Magnetic Track Options Bit Density C 75 BPI 128 BPI i gt 0BPI ASCII Offset C NULL SPACE iC ZERO Character Size i 5 Bits i 7 Bits C 8 Bits LAC Generation Character Parity Poo PE Shit Data Left Even Parity Even Parity C Odd Parity Odd Parity Default Persona C16 Card Printer Service Manual Rev 5 0 112 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the ISO
127. in from the ribbon ID core passes the Sensor g Replace the Ribbon ID Sensor if the Printer responds by emitting no beeps or if one long set of beeps is emitted regardless of the ribbon s position See the Replacing the Ribbon ID Sensor Board Assembly 763173 2 in Section 5 page 182 Resolving the Ribbon Low Message Symptoms The Printer beeps just before each ribbon panel is printed The ribbon is running low which indicates the print ribbon is running low and that it will soon run out When this message is displayed there should be 10 to 20 additional prints left on the ribbon Step Procedure 1 Print until the ribbon is gone and replace the ribbon as needed e Ribbon Out The job will be incomplete if the print ribbon runs out in the middle of a print job e Problems after Error It may be difficult to resume the job after the error and still have all cards print well Persona C16 Card Printer Service Manual Rev 5 0 39 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Ribbon Error Out Error Message Symptom A Ribbon Error Out message is displayed on the LCD Step Procedure 1 Calibrate the Ribbon Sensor a a i Bo gt Reset the Printer to clear any Error Messages by removing Power and reapplying From the Computer open the Printer control panel e If using Windows 95 98 ME right click on the C11_C16 Card Printer Icon and select Proper
128. ing Printer s Interior 154 Cleaning Printhead 150 Cleaning Procedures 150 Cleaning Roller 152 221 cleaning solvents 154 Cleaning the Platen Rollers 50 51 Cleaning the Printhead 50 Clear Protective Overlay Panel 14 Clearing Jam 22 Coercivity 221 Color matching 89 221 Color matching software 89 Colored Resin 15 Colors 8 Colors misregistered 26 Communication Errors 25 26 Compressed air 221 Contrast 221 Contrast Gamma printed image 95 Control panel 221 Copies 86 Cover Open Error Message 31 CR 100 222 CR 79 222 CR 79 Adhesive Back Cards 74 76 CR 79 card size 74 CR 79 cards 74 CR 79 Position 76 CR 80 222 CR 80 Card Size 146 CR 80 card size front back 136 137 138 CR 90 222 Persona C16 Card Printer Service Manual Rev 5 0 Fargo Electronics Inc CSA 6 CSA Standard 22 2 6 Cursor 222 customized ID software applications 114 D Darkness 222 Data Cables 33 data handshake lines 71 DB 9 222 DC Direct Current 222 DC Motor 222 Default 222 Default button 97 104 default ISO Standard selections 107 110 default location 140 defined area 123 Defined Area arrows 124 Defined area s 139 Defined Area s check box 139 140 141 145 146 147 Defined Area s option 118 120 137 Defined undefined area s 136 138 Defrag 222 Delete button 124 developer solution 48 Device Manager tab 27 Device Option tab 38
129. ing the Bit Density radio buttons 107 Using the Character Size radio buttons 107 Reviewing the Enable MLE Support checkbox 108 Using the ASCII Offset radio buttons 109 Using the LRC Generation radio buttons 110 Using the Character Parity radio buttons 110 Using the Verification radio buttons and Retries selection 111 Using the Shift Data Left checkbox 112 Reviewing the ISO Track Locations 113 Sending the Track Information 114 Entering the Track Information 114 Reviewing Tracks 1 2 and 3 in table format 115 Reviewing the Track Data Note 115 Reviewing the ASCII Code and Character Table 116 Using the Overlay Print Area tab 117 Using the Overlay Print Area dropdown menu 118 Using the Overlay Print Area 119 Using the Defined Area Option 120 Using Security Options Visual Security Solutions 125 Selecting Orientation Landscape under Card tab 126 Selecting the Visual Security Solutions dropdown menu A to D 127 Selecting Orientation Portfolio under Card tab 128 Selecting the Visual Security Solutions dropdown menu E to H 129 Selecting the VeriMark radio button 130 Selecting the HoloMark radio button 131 Reviewing the Custom VeriMark Card Custom Graphic in a 2D foil 132 Reviewing the Custom HoloMark Card Custom Graphic in a 2D foil 133 Using the K Panel Resin tab 134 Selecting from the Print All Black With K Panel options 135 Selecting the Full Card option 136 Selecting the Defined Area s option 137 Selecting the Undefined Area s option
130. inter Step Procedure 1 Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe Encoding process C11_C16 Card Printer Printing Preferences RIEA Card Device Options Image Color Calibrate Magnetic Encoding Overlay PrintArea KPanelResn Verification Ea C Manual Eject Each Error Retries 2 4 r Magnetic Track Selection Tracki Track2 Track3 Tl Enable MLE Support m Magnetic Track Options Bit Density r Character Size r ASCII Offset C 75B I C 5Bits C NULL 128 BPI 7 Bits SPACE 210 BPI C 8Bits C ZERO m LRC Generation m Character Parity C NoLRC C No Parity Even Parity Even Parity C Odd Parity Odd Parity Default Shift Data Left Cancel Apply Help Persona C16 Card Printer Service Manual Rev 5 0 103 RESTR ICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Selection radio buttons Use the Magnetic Track Selection option to specify which track to configure through the Magnetic Track Options if the application requires customization of the standard ISO Encoding process Note Although the default ISO Magnetic Track Options should be correct for almost all applications these options can be customized if the application requires it Step Procedure 1 Select a Track selection to a Change all options separately for each of the three i
131. inter with the Magnetic Encoder continued Technician Note Ensure that the black bar is adjusted properly and set to 02 inch or 5mm less than the width of a card Persona C16 Card Printer Service Manual Rev 5 0 203 RESTRICTED USE ONLY Fargo Electronics Inc Section 6 Packing the Card Printer The purpose of this section to provide the User with a specific packing procedure for this Card Printer Follow this instruction to pack the Card Printer for transport Step Procedure 1 Clean the inside of the Printer with deionized air 2 Wipe it down with a lint free cloth 3 Clean the Printhead with a Printhead pen 4 Pack the Printer in the original carton and packing materials 5 Be sure to enclose any necessary paperwork test cards etc Persona C16 Card Printer Service Manual Rev 5 0 204 RESTRICTED USE ONLY Fargo Electronics Inc Section 7 Board Level Diagnostics The purpose of this section to provide the User with specific Board Level Diagnostic procedures for Board Errors and Sensor Testing for this Card Printer Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger A Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below e To prevent personal injury refer to the following safe
132. isual Security Solutions Specifications VeriMarkTM Cards 2 D holographic foil application VeriMarkTM Cards are a low cost customized 2 D holographic foil application that is made in two steps e The first step is to emboss a base foil 1 9 cm L x 1 3 cm H onto the surface of a blank white card e The second step is debossing a custom made dye into the surface of the base foil leaving a customized image logo or text provided by the customer e Two separate color foils are used to contrast the impression End Users will be able to choose between 8 different card placements 4 landscape and 4 portrait where the VeriMarkTM can be located When its time to print through the driver the End User will select the location on their organizations card design around which no printing and overlay will be placed Custom HoloMarkTM Cards A Custom HoloMark TM Card is a three dimensional holographic image transferred to metal foil and embossed to blank cards The image is customer specific and the program mirrors our holographic laminates program with a couple exceptions Visual Security Card Stock Part Numbers All Visual Security Cards will be offered on the following Fargo Card Stocks only e P N 81754 Ultra Card e P N 81762 Ultra Card III with hi coercivity magnetic stripe e P N 81763 Ultra Card Ill Visual Security Fargo Certified Overlaminates Special Order in 50 quantity minimum e Part No 82255 PolyGuard 1 0 mil
133. ition to acceptance by ISO AS400 An IBM operating system running on a main frame DTC500 Fargo Printers are built with fonts saved in the Printer memory so users of AS400 can write escape codes and print from the Printer ASCII American Standard Code for A standard for processing information in computer processors An 8 bit character set of 255 decimal numbers each assigned to Information numbers letters punctuation and special characters Interchange AT Refers to an IBM standard in early computing with regard to the chipset and function of the parallel port set up in the BIOS B Black Black Dye Sublimation panels are distinguished from the black panel using resin by the use of B for dye sub black K denotes resin black Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 219 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Barcodes A series of alternating black and white stripes of varying widths each character denoted by a set number and width of black stripes that allows characters to be optically read by a computer Batch print A file sent down from the computer that contains commands to print a number of cards sequentially Battery Back up A power supply that can keep AC electronic equipment running for a short time when power is interrupted allowing enough time for the user to save data a
134. k cleanup utility such as Disk Cleanup found in the System Tools folder of the Start menu or use a third party application Persona C16 Card Printer Service Manual Rev 5 0 27 RESTRICTED USE ONLY Fargo Electronics Inc Card Feeding Errors Resolving the Card Feeding Errors Symptom Two or more cards feed at the same time or the cards will not feed at all Step Procedure Clean the Input Roller A Caution Turn off the Printer and unplug the power cord from the Printer a Remove all cards from the Printer s Card Input Hopper b Geta Cleaning Card from the Printer Cleaning Kit and remove its adhesive backing paper c Insert the Cleaning Card into the card output end of the Printer until the card stops A Caution Be sure to insert the card so that the longest end of the card is inserted first with the sticky side facing up d Press and hold the Printer s Pause Resume button while applying power to start a self test Note This will begin feeding the Cleaning Card into the Printer When the Printer errors out open the top cover and use the Pause Resume button to remove the cleaning card Adjust the Card Separator Flap a Loosen the two 2 screws located in the Input Hopper b Open the Top Cover and remove the Print Ribbon from the Printer e Tighten the adjustment screws on both sides of the Card Separator Flap to raise the card separator e Loosen the adjustment screws on bo
135. kground to provide a more gradual transition between the two 2 Select the Print K Only option if printing resin black onto a white background to maximize the sharpness of printed text and bar codes Note When this option is selected all black in the designated areas will print only with the Resin Black K Panel Print All Black with K Panel Full Card W Defined Area s Undefined Areals Print YMC Under K C Print E Only Persona C16 Card Printer Service Manual Rev 5 0 147 RESTRICTED USE ONLY Fargo Electronics Inc Section 4 Cleaning The Card Printer is built to require a minimum amount of maintenance Nevertheless there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger A Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution A
136. king issues Persona C16 Card Printer Service Manual Rev 5 0 10 11 11 12 13 14 14 15 16 17 18 19 21 21 22 24 25 25 28 28 29 30 30 31 32 34 34 35 35 38 39 40 41 RESTRICTED USE ONLY Fargo Electronics Inc Encoding Errors Resolving the Mag Verify Error Message Resolving the Printer s inability to read Encoded Data Resolving Data intended for Magnetic Stripe being printed on the card problem _ Diagnosing Image Problems Resolving the Pixel Failure problems Resolving the Card Surface Debris problems Resolving the Incorrect Image Darkness problems Resolving the Ribbon Wrinkle problems Resolving the Excessive Resin Printing problems Resolving the Incomplete Resin Printing problems Resolving the Image Placement problems Resolving the Poor Image Quality problems Running the Self Test Running the Standard Self Test Print Using the DIP Switch Self test Setting the DIP Switch Settings Running the 15 Shade Self Test Interfacing Information Reviewing the Pin Assignments Reviewing the Centronics Parallel Pin Assignments Reviewing the Printer Timing Diagram Reviewing the Printer Timing Section 3 Printer Adjustments Safety Messages review carefully Adjusting for CR 79 Adhesive Back Cards Adjusting the Magnetic Encoding Head C16 Print Driver Options Using the Settings dialo
137. ks 1 2 and 3 Track Data Entry Sending data to Track 1 1 JULIE ANDERSON 623 85 1253 Sending data to Track 2 2 0123456789 Sending data to Track 3 3 0123456789 Persona C16 Card Printer Service Manual Rev 5 0 115 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 lt 84 T 37 61 85 U 38 amp 62 gt 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y 42 66 B 90 Z 43 67 G 91 44 f 68 D 92 45 69 E 93 46 70 F 94 A 47 71 G 95 2 48 0 72 H 49 1 73 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O Persona C16 Card Printer Service Manual Rev 5 0 116 RESTRICTED USE ONLY Fargo Electronics Inc Using the Overlay Print Area tab Use this option to control where the overlay O panel and or the print area appear on a card Note This option is helpful if for example you would like to omit or block out the overlay or printing around a card s smart chip or Magnetic Stripe e By default this option is set to print and overlay the entire card e To customize the overlay and or print area select one of the options listed under Overlay Print Area C11_C16 Card P
138. lank Output issues 32 33 blocked Sensor 30 Persona C16 Card Printer Service Manual Rev 5 0 Fargo Electronics Inc Board 220 Board Level Diagnostics 206 Boot up 220 Buffer 220 Buffer Single Card option 92 C C11 8 C11 Card Printer 60 67 204 C11 Card Printer Icon 60 Cable 220 Cache 221 Calibrate tab 32 43 45 48 59 98 Calibrating 221 calibration mode 64 Card Cleaning Roller 13 Card Design 18 Card Feed and Cleaning Rollers 152 Card Feed Assembly 171 Card Feed Roller Replacement 191 192 Card Feeding Errors 28 card grid 121 card grid area 120 card grid lines 122 card input 80 Card Input Hopper 13 151 152 Card Input Hopper Capacity 9 Card Jam Print 34 Card Jam 22 card orientation 123 Card Out Not Fed 22 card output 80 Card Separator 28 Card Size 18 card stock scratches 50 Card Surface 18 card surface debris problems 51 Card encoded 48 card physically jammed 34 cards coercivity 48 cards look pixilated or grainy 62 CD Compact Disc 221 Center Card Input Roller 187 188 239 RESTRICTED USE ONLY Centronics 221 Centronics Parallel Pin Assignments 70 Character 115 Character ASCII Offset 109 Character Parity 110 Character Size radio buttons 107 Class B digital device 6 Cleaning Card Feed and Cleaning Rollers 151 Cleaning Cards 149 Cleaning Inside Printer 51 Cleaning Pad 154 Cleaning Pads 149 Cleaning Platen Roller 153 Clean
139. lectronics Inc Section 5 Parts Replacement This Section describes the replacement of key components of this Card Printer Step Procedure 1 Be sure to reverse the disassembly steps to reassemble the Card Printer Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger A Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution A This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To pr
140. ler shaft 19 Remove the Drive Roller Bearing 760343 from the front Side plate 20 Slide the Card Feed Roller forward away from the rear Side plate Persona C16 Card Printer Service Manual Rev 5 0 192 RESTRICTED USE ONLY Fargo Electronics Inc C11 C16 Idler Spring Removal and Replacement Kit Instructions Refer to Drawing D880153 The C11 C16 Idler Spring Removal and Replacement Kit Instructions Rev 1 0 provide installers and technicians with efficient lookup of related procedures components and terms The manual can be used effectively either in soft or hard copy depending on the preference of the installer or technician Technician Review Idler Spring Replacement Kit for the C11 Card Printers without a Magnetic Encoder or for all C16 Card Printers Description Quantity Part Number Screw 4 F000170 Washer 4 140040 Idler U shaped 2 D830068 Spring Spacer 2 D810050 Torx Driver 1 F000225 Persona C16 Card Printer Service Manual Rev 5 0 193 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review Idler Spring Replacement Kit for the C11 Card Printers with the Magnetic Encoder Description Quantity Part Number Screw 4 F000170 Washer 4 140040 Idler U shaped 2 D830068 Spring Spacer 2 F000289 Spacer 1 D810050 Roller 1 D810040 Torx Driver 1 F000225 Technician Review Required Tools for both procedures e Phillips Head Sc
141. less otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution A This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C16 Card Printer Service Manual Rev 5 0 73 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting for CR 79 Adhesive Back Cards The Printer is designed to print on both standard CR 80 credit card sized cards and CR 79 sized card sizes e The CR 79 cards are slightly sm
142. lines are spaced at 2 inch 5mm intervals 5 a Print the card design and note how the image is oriented on the card as it ejects from the Printer Note The location of a defined area is based on the card orientation as it exits the Printer b Measure the defined area location based on the printed card e If selecting the Rotate Front 180 Degrees option the image will appear upside down as it exits the Printer e Inthis case position the defined area opposite to the measurement from the onscreen card design which will appear right side up Continued on the next page 0 0 Defined Area x Ss 4h Direction Card Travels Through Printer Delete Print All Black with K Fanel Full Card T Undefined Areals Print vMC Under K Print E Only Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 141 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued See the previous procedure in this section General Details Color Management Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin CA 80 Card Size Y Pt tt eT tT Tt T Pt tt tt tt 0 0 Defined Area 1 dh Direction Card Travels Through Printer Delete Print All Black With K Panel Full Card W Defined Areals Undefined Areals f Print MC Under K i Print E Only Cancel Help Continued on t
143. ller Shaft 16 Take the Transport Roller Gear 810266 out of the Printer Note The wide part of the gear hub faces the side plate 17 Remove the Washer Spring 130951 Note The wave of the spring faces the Transport Roller Gear 18 Remove the Retaining Ring 140062 from the Card Input Roller Shaft 19 Take the two Drive Roller Bearings 7603433 from the Card Input Roller 20 Guide the shaft forward and out of the rear side plate 21 Angle the Card Input Roller up 22 Slide the shaft out of the front side plate 23 Take the Card Input Roller from the Printer Persona C16 Card Printer Service Manual Rev 5 0 188 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Card Feed Roller D830058 Left Refer to Drawing D810025 Estimated Repair Time 30 minutes Steps Procedure AN Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Remove the two screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 8 Remove the screws that hold the Main Board Brackets in place 9 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Cir
144. lor or for use of third party color matching software OR Select Algebraic a for the Printer Driver to make very simple yet fast color balance adjustments b for more natural looking images without actually utilizing any specific color matching or c for customized printed coloring of the cards through the Image Color tab OR Select Monitor for the Printer Driver to make color corrections similar to the Algebraic option but through a more complex color matching algorithm Note This option shifts colors to a different color model so the colors in the image will more closely match how they appear on the monitor Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color E YMC Full Color Resin Black Overlay x Color Matching None Resin Dithes Monitor T Rotate Image 180 Degrees Il Disable Printing Tl Buffer Single Card I Pause for Low Ribbon Cancel Apply Help Persona C16 Card Printer Service Manual Rev 5 0 89 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting for the Resin Dither Select the appropriate dither method according to the type of image to be printed Step Procedure 1 Select Optimized for Photo when printing photo quality images with resin OR Select Optimized for Graphics when printing drawings and graphics e g clipart logos etc with resin Calibr
145. low this procedure 1 Go to the File menu and select Page Setup 2 Click on the Printer button and select the C16 Card Printer 3 Click on OK and reset all four margins to zero Note The WordPad will automatically replace the values with it s minimum margins 4 Open the program and type This is a Test Go to File on the Menu Bar and select Print Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 26 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Communication Errors continued Note A large volume of temporary files on the computer can cause communications errors a Access the temporary files by following this process Step Procedure 6 Determine if the Parallel Port mode is set correctly or incorrectly a Ensure that the parallel port is set to the Enhanced Communication Port ECP mode Note The port mode can be determined by checking the Device Manager tab in the system control panel b Change the computer s BIOS if the port mode is not set to ECP Note Refer to the appropriate computer manual for instructions on how to change the Parallel Port mode 7 Determine whether there is adequate hard drive space e Search for all folders called TEMP Once found clear out the contents of the folders e Run the System Utility Disk Defragmenter found in the Accessories folder of the Start Menu when using Windows 95 98 ME 2000 XP e Use a dis
146. ly String A sequence of characters that form a line of data Surface mount A method of mounting circuit elements onto the surface of a circuit board attached at solder pads rather than through holes in the board Surge Protector An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal parameters Switch box An electromechanical device to which a user may connect several peripheral devices to the parallel port simultaneously yet using the selector switch to designate the active port TAC Thermal Acceptance Composite cards Card stock produced by laminating sheets of PVC with sheets of PET for better thermal distortion resistance Ultra Ill cards Temp file A temporary file generated automatically by Windows to store the information for an active document Windows should delete these files when the application is closed Test print A file stored in or generated through windows that is sent to the Printer to test basic functionality Thermistor An electronic resistor on the printhead with a resistance value that varies in proportion to the heat to which it is exposed Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 236 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition
147. maging Assembly 3 Unscrew the two Thumb screws 130887 4 Remove the Head Cover Plate 820253 5 Raise the tip of Head Spring 810214 about 1 4 inch above the Printhead Assembly 820199 6 Remove the spacer from the top of the Printhead Assembly 7 Grasp the two plastic forks on each side of the Printhead Assembly pivot them upward and release the Head Spring 8 Disconnect the two cables from the printhead 9 Guide the Printhead Assembly between the side plates and out of the Printer Persona C16 Card Printer Service Manual Rev 5 0 166 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Printhead Harness Assembly 830162 00 Refer to Drawing 830119 XX Estimated Repair Time 30 minutes Note The Printhead Harness Assembly includes the following cables Data and Power Bus cables for the Printhead Cooling Fan Ribbon Sensor Board Assembly and the Headlift Sensor Switch Steps Procedure 1 A Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Unscrew the two Thumbscrews 130887 4 Remove the Head Cover Plate 820253 5 Raise the tip of the Head Spring 810214 about inch above the Printhead Assembly 820199 6 Remove the spacer from the top of the Printhead Assembly 7 Grasp the two plastic forks on each side of the Printhead Assembly pivot them upward and release the Head Spring 8 Disconnect
148. martGuard SmartGuard is a Printer security option that uses a custom access card and a built in reader to restrict Printer access Only a valid access card can enable the Printer to print cards SmartShield This option allows the Printer to print custom security images on the card that reflect under a black or UV light source Smart Card Smart cards have an embedded computer circuit that contains either a memory chip or a microprocessor chip There are several types of smart cards Memory Contact Contactless Hybrid Twin Combi Dual Interface Proximity and Vicinity Software Instructions saved in computer memory that directs the computer to perform certain tasks and functions Spooler A computer application that allows the spooling of print jobs Persona C16 Card Printer Service Manual Rev 5 0 Continued on the next page 235 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Spooling Rather than moving a print job directly to the Printer the job is written to the disk so that the user can access the application faster while Windows takes care of printing in the background SS Start Sentinel The character denoting the end of a magnetic data string Stacker The device that moves the finished cards onto the output column ordering them First In First Out Stepper Motor A Motor whose shaft turns in discrete steps rather than continuous
149. mb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 10 Remove all of the cables from the Circuit Boards 11 Remove the three screws 130938 from the Card Feed Assembly 12 Slide the Retainer Clip from the Card Feed Roller Shaft 13 Disconnect the cable connector from J16 on the Print Circuit Board 14 Take the Card Feed Motor Assembly from the Printer Persona C16 Card Printer Service Manual Rev 5 0 171 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Ribbon Drive Motor Assembly 830147 Refer to Drawing 830117 XX Estimated Repair Time 15 minutes Steps Procedures AN Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Remove the two screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 8 Remove the screws that hold the Main Board Brackets in place 9 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 10 Remove all of the cables from the Circuit Boards 11 Remove the three screws 130938 from the Ribbon Drive Assembly 12 Take the Ri
150. ment 165 Power Port 13 power data cables 33 Premium Resin Black K 15 Press ON to initialize 24 prevents magnetic encoding 108 Print All Black With K Panel 135 print and overlay 117 Print Circuit Board Replacement 164 Print Cover Open 23 Print Cover Sensor 31 Print Drive Stepper 207 Print Driver 232 Print Job 232 Print K Only options 147 Print Length option 81 Print Method 8 Print Ribbon 14 153 Print Server 232 print speed 8 Print YMC Under K option 147 printable area 98 Printed cards dark or light 52 printed image diagram 100 Printer cannot read encoded data 48 Printer Cleaning Kit 28 151 153 154 Printer Control Panel 35 Printer Driver 25 Printer Driver setup screen 105 Printer Drivers 9 Printer Ready 23 Printer Timing 72 Printer Timing Diagram 71 Printer s memory 98 Printer s original baseline settings 78 Printhead 13 149 232 Printhead Assembly 166 Printhead Cleaning Pen 150 Printhead Cleaning Pens 149 Persona C16 Card Printer Service Manual Rev 5 0 Fargo Electronics Inc Printhead Harness Assembly 167 168 printhead power cable 33 Printing 23 printing cut off or not centered on card 59 Prints spots 51 Prox Card Encoder 233 Proximity cards 18 PVC 233 PVC laminate 18 Queue 233 R RAM Random Access Memory 233 Rasterize 233 Reboot 233 reflective Sensor 206 Registration 233 Regulatory Compliances 6 Reject Hopper 46 Rejection C
151. move the roller back and forth while cleaning 5 After the roller is clean and completely dry replace the printing supplies and close the Printer Platen Roller Persona C16 Card Printer Service Manual Rev 5 0 153 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Printer s Exterior The Printer has a durable casing that should retain its luster and appearance for many years Clean it only with a Cleaning Pad from the Printer Cleaning Kit A Caution Do not use cleaning solvents of any kind or spray the cabinet with a cleaner Cleaning the Printer s Interior Dust and other particles may accumulate inside the Printer with continued usage e These particles are attracted to the print ribbon or blank card by static produced during printing e These particles can contaminate the printed card and cause spots or speckles to appear Periodically use the following procedure to remove dust and other contaminants Step Procedure 1 Open the Printer s top cover 2 Remove the Print ribbon from the Printer 3 Use a Cleaning Pad from the Printer Cleaning Kit to wipe out all visible areas inside the Printer Remove any debris that may be inside A Caution Be extremely careful not to let any alcohol drip inside the Printer 4 Re install the printing supplies and close the Printer Persona C16 Card Printer Service Manual Rev 5 0 154 RESTRICTED USE ONLY Fargo E
152. n 24 bit color images to always capture an image e ata 24 bit color setting e at 300 dpi e atthe same size that it will be printed on the card as captured either with a scanner or with a digital camera Note If a small or low resolution image is stretched or blown up a pixilated or grainy effect will occur when printing as shown below in the right photo Persona C16 Card Printer Service Manual Rev 5 0 Bad 62 RESTRICTED USE ONLY Fargo Electronics Inc Running the Self Test Perform a self test after a an initial setup of the Printer b a calibration procedure has been conducted or c a part has been replaced to check for proper Printer operation Step Procedure 1 Verify that a full color ribbon is installed and that cards are properly loaded A Caution If the power is ON disconnect the Power Cable from the Printer s rear panel 2 Press and hold the Pause Resume button 3 While holding down the Pause Resume button plug the power cable back into the Printer 4 The Printer will print a 3 color process gray scale on the front flip the card and print the monochrome black panel on the back The overlay pass is not printed during the Self test Running the Standard Self Test Print This card will be printed Persona C16 Card Printer Service Manual Rev 5 0 63 RESTRICTED USE ONLY Fargo Electronics Inc Using the DIP Switch Self test Step Proc
153. na C16 Card Printer Service Manual Rev 5 0 161 RESTRICTED USE ONLY Fargo Electronics Inc Cover Removal Replacing the Rear Cover D810054 Refer to Drawings 830117 830118 and 830119 Tools Needed Phillips Head Screwdriver Estimated Repair Time 15 minutes Steps Procedure 1 A Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover Replacing the Top Cover D810044 Estimated Repair Time 5 minutes Steps Procedure 1 A Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Remove the screws 130948 from the four corners of the top cover 4 Close the Upper Imaging Assembly 5 Lift the top cover from the Printer Persona C16 Card Printer Service Manual Rev 5 0 162 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Front Cover D810001 Refer to Drawings 830117 830118 and 830119 Estimated Repair Time 5 minutes Steps Procedure 1 Lr Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Remove the top two corner sc
154. nced Communication Port ECP mode 27 Entering the Track Information 114 Persona C16 Card Printer Service Manual Rev 5 0 Fargo Electronics Inc EOF End Of Form 225 EPP Enhanced Parallel Port 225 EPROM Electronically Programmable Read Only Memory 225 EPROM version number 63 Escape sequence 225 ESD 73 148 155 205 ESD ElectroStatic Discharge 225 ESD ground 149 Ethernet 225 excessive resin printing problems 56 57 Extended Capabilities Port 14 external device interference 27 F Fargo Technical Support 209 Fargo Technical Support via the Web 209 FCC 6 feed card into encoder 26 48 49 Feeding Card 22 Field Separator FS 114 Film 225 Firmware 225 Flash Memory 226 Font 226 For Overlay Only 119 For Print and Overlay 119 formatting magnetic string 49 FPGA Field Programmable Gate Array 226 Front Cover D810001 162 163 Front Panel Board Assembly 169 Frontside plate 60 Full bleed 226 Full Card option 118 136 Functional Specifications 12 G Gamma 226 Glossy PVC 226 Glossy Matte 226 Graphical Device Interface GDI 226 Gray Scale 226 H Halftoning 226 241 RESTRICTED USE ONLY Hard Drive 227 hard drive space adequate or inadequate 27 HDP High Definition Printing 227 Head 227 Head Up Down Error 30 Head down Failed 22 Headlift Motor Assembly 170 Headlift Motors 30 Headlift Sensors 30 Head up Failed
155. nd close the machine properly Bi directional A communication standard that allows two way data transfer between PC and Printer BIOS Basic The part of the operating system in a computer that handles Input Output System communication between the PC mainboard and its peripherals Typically residing in chip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of pixel elements with the color hue brightness and saturation information stored in bits The more bits the more values and thus the greater variety 1 bit color is black and white 8 bit color produces 256 shades of gray and 24 bit color can produce 16 7 million colors Board A term used for the circuit board a hard mylar plate made of many layers that holds the electronic circuit elements and wire traces Boot up A series of operations that the Printer runs through when power is first applied including a series of initializing status testing and a diagnostics program to ensure a ready state Buffer A block of memory in the Printer or PC that holds print files until the processor is ready to print them Cable A set of conductors wrapped together and often concealed within insulation used for signal transfer from one device to another with connectors on either end that allows the cable to be removed Persona C1
156. ndex 239 Appendix A Engineering Drawings 247 Appendix B Technical Updates 247 Appendix C Miscellaneous 247 Persona C16 Card Printer Service Manual Rev 5 0 5 RESTRICTED USE ONLY Fargo Electronics Inc Section 1 Specifications The purpose of this section is to provide the User with specific information on the Regulatory Compliances Agency Listings Technical Specifications and Functional Specifications for this Printer Regulatory Compliances Term Description CSA The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard 22 2 File Number E145118 FCC The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class B digital device Note These requirements are designed to provide reasonable protection against harmful interference in a residential installation If equipment operation in a residential area causes unacceptable interference to radio and TV reception the operator is required to take whatever steps are necessary to correct the interference ITS EMC The Card Printer has been tested and complies with EN55022 Class B 1995 and EN82082 1 1997 standards for EMI emissions Note Based on the above testing the Printer manufacturer certifies that the Card Printer complies with all current EMC directives of the European Community and has placed the CE mark on the Card Printer License Number J99032510 TU
157. ndividual tracks b Select the Default button for each of the separate tracks to set these options back to the ISO standard settings once they have been changed f Track 1 Continued on the next page Magnetic Track Selection C Trck2 Track 3 Magnetic Track Options Bit Density C 5 BPI C 128 BPI i 210 BFI LAC Generation t No LAC f Even Parity C Odd Parity Character Size ASCII Offset i 5 Bits C NULL 7 Bits f SPACE C 8 Bits i ZERO Character Parity C No Parity C Even Parity Odd Parity Default Shift Data Left Persona C16 Card Printer Service Manual Rev 5 0 104 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Selection radio buttons continued Step Procedure 2 Use the Magnetic Track Selections to configure the way in which each of the three magnetic tracks will encode Note 1 They do not designate which tracks the Printer will encode e g to encode only Track 2 This must be done through the specific software program Note 2 Although the Printer Driver will remember the settings specified for each of the three tracks the Printer Driver will always default to displaying the options for Track 1 whenever the Printer Driver setup screen is first opened C11_C16 Card Printer Printing Preferences x Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin Veenfication
158. nel Note As the print ribbon passes beneath the Printhead hundreds of thermal elements within the Printhead heat the dyes on the ribbon When these dyes are heated they diffuse into the surface of the card A separate pass is made for each of the three color panels on the ribbon By combining the colors of each panel and by varying the heat used to transfer these colors it is possible to print up to 16 7 million different shades of color Note This blends one color smoothly into the next producing photo quality images with absolutely no dot pattern Resin Resin Thermal Transfer is the print method the Printer uses to print sharp Thermal black text and crisp bar codes which can be read by both infrared and Transfer visible light bar code scanners e Used to print ultra fast one color ID cards on the C16 Note Like dye sublimation this process uses the same thermal Printhead to transfer color to a card from a resin only print ribbon or the Resin Black K Panel of a full color print ribbon e Solid dots of resin based ink are transferred and fused to the surface of the card Note This produces durable saturated printing Persona C16 Card Printer Service Manual Rev 5 0 12 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Top Cover to Parallel Interface Card Components Description Top Cover This cover opens to allow access to the Printhead print ribbon and card pat
159. nel from the Computer e If using Windows 95 98 ME right click on the C11_C16 Card Printer Icon and select Properties e If using Windows NT 4 0 right click on the C11_C16 Card Printer and select Document Defaults e If using Windows 2000 XP right click on the C11_C16 Card Printer and select Printing Preferences Click the Calibrate tab Click on the Settings button See the next page Adjust the Image Placement setting by 10 Click on OK Print a Self Test After adjusting the Image Placement if a white edge appears on the card adjust the image placement back toward its original value in increments of 2 until the white edge is gone FO 2G gt Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 43 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Ribbon Breaking issues continued See the previous procedure in this section General Details Color Management Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin Image Position Vertical jo Hl Horizontal Direction Card Travels Through Printer x Image Darkness Frint Length OK a fo TE Image Placement Magnetic Offset f 0 jo Help 4 4 a Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 44 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Ribbon Breaking issues co
160. nthead and LED Media Button and LED Persona C16 Card Printer Service Manual Rev 5 0 vi RESTRICTED USE ONLY FARGO Electronic Inc Reviewing the C16 Sequence of Operations continued Step Process 5 The Print Ribbon Drive engages 6 The Print Ribbon Sensor looks for the color transition from Yellow to Magenta The Print Ribbon Encoder detects number of revolutions required to use an entire color panel 7 The Print Stepper Motor engages 8 The Card Feed Sensor detects trailing edge of card 9 The Print Stepper Motor queues card to the middle of the platen roller All Stop 10 The Print Headlift Motor engages 11 The Print Headlift Sensor detects a closed state 12 The Print Headlift Motor disengages 13 The Print Stepper Motor engages 14 The Print Cover Sensor checks for a closed state 15 The Ribbon drive Motor engages 16 The Image data is burned by the Printhead until image data is depleted All Stop 17 The Thermistor engages Printhead Cooling Fan to maintain proper operating temperature 18 The Headlift Motor engages 19 The Print Headlift Sensor detects an open state 20 The Print Headlift Motor disengages 21 The Print Stepper Motor engages 22 The Print Ribbon drive engages Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 vii RESTRICTED USE ONLY
161. ntinued Step Procedure 4 Adjust the Image Placement positively a a 9 gt Reset the Printer to clear any Error Messages by removing Power and reapplying Open the Printer Control Panel from the Computer e If using Windows 95 98 ME right click on the C11_C16 Card Printer Icon and select Properties e If using Windows NT 4 0 right click on the C11_C16 Card Printer and select Document Defaults e If using Windows 2000 XP right click on the C11_C16 Card Printer and select Printing Preferences Click the Calibrate tab Click on the Settings button Adjust the Image Placement setting by 10 See the previous page Click on OK Print a Self Test After adjusting the Image Placement if a white edge appears on the card adjust the image placement back toward its original value in increments of 2 until the white edge is gone Persona C16 Card Printer Service Manual Rev 5 0 45 RESTRICTED USE ONLY Fargo Electronics Inc Encoding Errors Resolving the Mag Verify Error Message Symptoms A Mag Verify error is displayed on the LED when attempting to encode Step Procedure 1 Check to ensure that the cards are loaded with the Magnetic Stripe facing down and towards the back of the Printer 2 Verify the Driver settings if cards are loaded properly See the Using the Magnetic Encoding tab procedure in Section 3 page 88 See the Magnetic Encoding tab window on n
162. o screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 8 Remove the screws that hold the Main Board Brackets in place 9 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 10 Remove the screw 130971 that holds the Lower Ribbon Sensor Assembly to the Rear Side Plate 11 Disconnect the cable connector from J12 pins 1and 2 on the Print Circuit Board 12 Remove the LED Board Assembly from the Bottom Sensor Bracket and the Printer Persona C16 Card Printer Service Manual Rev 5 0 184 RESTRICTED USE ONLY Fargo Electronics Inc Roller Replacement Replacing the Platen Roller D830023 Refer to Drawing D810025 Estimated Repair Time 40 minutes Steps Procedure 1 LX Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Remove the top two corner screws 130987 found just behind the top edge of the Front Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Front Cover 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Remove the two screws 130971 that
163. oding Overlay Print Area K Panel Resin Image Foszition Vertical 0 Horizontal Sensors M Direction Card Travels Through Printer settings Calibration Ribbon Sensor Calibration To calibrate the ribbon sensor cloze the printer s top cower Then click on the send button When calibration i complete the printer will beep twice SEND Persona C16 Card Printer Service Manual Rev 5 0 101 RESTRICTED USE ONLY Fargo Electronics Inc Using the Settings Button Use the Settings button see previous page to bring up a separate dialog box Note For more information see Using the Settings dialog box in Section 3 page 78 Step Procedure 1 Adjust the internal Printer settings Note These settings are customized for every Printer at the factory and saved directly within the Printer s memory Persona C16 Card Printer Service Manual Rev 5 0 102 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Encoding tab Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed The following describes these options and the Printer s magnetic Encoding process e The Card Printer comes with either a high coercivity factory installed Magnetic Stripe Encoding Module or a low coercivity module e The Printer cannot encode both types of Magnetic Stripes interchangeably within the same Pr
164. olor Management Card Device Options Image Color Ribbon Type YAAD Full Color Resin Black Overlay v Color Matching Algebraic 0 Resin Dither Optimized for Graphics Rotate Image 180 Degrees V Buffer Single Card Persona C16 Card Printer Service Manual Rev 5 0 94 RESTRICTED USE ONLY Fargo Electronics Inc Using the Image Color tab Select the Algebraic color matching option and then use this option to e Control the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Magenta and Cyan e Control the overall darkness and lightness of the printed image by adjusting the Dye Sub Intensity slide by clicking and dragging the slide s box Note In most cases the default settings of these options will suffice Step Procedure 1 Move the slide to the left to cause less heat to be used in the printing process thus generating a lighter print OR Move the slide to the right to cause more heat to be used thus generating a darker print Note This slide only affects those images printed with dye sublimation ribbon panels YMC Calibrate Magnetic Encoding Overlay Prit Area KPanel Resin General Details Color Management Card Device Options Image Color Contrast j 0 lh ie A ooh ai wt gj Gemma j 0 Yelow Balance 32 x x Magenta Balance 36 I E A i of ae Cyan Balance 42 Resin Heat K Default
165. om the four corners of the top cover 9 Close the Upper Imaging Assembly 10 Lift the top cover from the Printer 11 Take the two screws 130990 from the Fan Guard 150312 lift the fan out of the Printer 12 Remove the two screws 130971 that secure the Shield Sensor 810303 to the Sensor Mount Bracket 810221 13 Take the Ribbon Sensor Assembly from the Printer Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 178 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Upper Ribbon Sensor Assembly 83015111 continued Steps Procedure 14 Use a wire cutting tool to severe the wires of the Ribbon Sensor Assembly near the opening of the Head Harness Assembly 15 Disconnect the Ribbon Sensor cable from J12 pins 3 and 4 on the Print Circuit Board 16 Sever the wires of the Ribbon Sensor cable near the opening of the Printhead Harness Assembly 17 Take the Ribbons Sensor Board Assembly from the Printer 18 When reinstalling route the wires for the new assembly along the same path as the Head Harness Cable Persona C16 Card Printer Service Manual Rev 5 0 179 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Encoder Wheel Sensor Assembly 830149 Refer to Drawing 830117 XX Estimated Repair Time 15 minutes Steps Procedures AN Caution Turn off the Printer and unplug the pow
166. omates this process Compressed air Air stored in a tank or produced by an aerosol can delivered by through nozzle at a high speed Used in the Printer to blow out debris Contrast The degree of difference in luminance of two areas Control panel The panel on the Printer from which the user can control Printer functions The Printer is usually composed of the control buttons and an LED or LCD display Persona C16 Card Printer Service Manual Rev 5 0 Continued on the next page 221 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition CR 79 A card dimension standard of 2 0625 L X 3 3125 W 0 002 W 0 005 L or 52 400 X 84 150 mm CR 80 A card dimension standard of 2 125 X 3 370 0 002 W 0 005 L or 53 975 X 85 598 mm CR 90 A card dimension standard of 2 375 X 3 625 0 002 W 0 005 L or 60 325 X 92 075 mm CR 100 A card dimension standard of 2 625 X 3 875 0 002 W 0 005 L or 66 675 X 98 425 mm Cursor The marker in the LCD Display Window that indicates the active selection Darkness A reference to color saturation DB 9 A 9 pin D shaped connector typically used in serial port interfaces DC Motor A Motor that works on DC with continuous motion DC Direct Current Electronic flow that is unidirectional flowing from the positive to negative of a power source
167. ontinued on the next page Persona C16 Card Printer Service Manual Rev 5 0 151 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Card Feed and Cleaning Rollers continued Step Procedure 6 Press and hold the Printer s Pause Resume button to feed the Cleaning Card throughout the Printer until it stops 7 a Close the Printer s Top Cover and pull the Cleaning Card out of the Card Input Hopper b Repeat this cleaning procedure if additional cleaning is necessary c Once the rollers are clean close the Top Cover and re insert cards into the input Hopper 8 If the Cleaning Roller needs additional cleaning remove it from the Printer and manually roll it back and forth across the sticky portion of the Cleaning Card Card Feed Rollers Card Cleaning Roller Persona C16 Card Printer Service Manual Rev 5 0 152 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Platen Roller Clean the Printer s Platen Roller approximately every 250 prints or during every ribbon change Note This helps prevent jams and maintain the best print quality Perform this procedure if the roller is visibly dirty Step Procedure 1 Leave the power ON and open the Printer s Top Cover 2 Remove the Print Ribbon 3 Locate the Platen Roller 4 Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean Note Press the On Cancel button and Pause Resume button to
168. or an installed application The PC is able to run that application only when the dongle is installed Typically it works as a pass through device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image Dot pitch A measurement of image sharpness denoting the width of the dots that make up a pixel The smaller the pitch the sharper the image Download The transfer of a data file from one device to the other over a network or cable typically from the Internet to a PC DPI Dot Per Inch A measurement of the Printer resolution indicating how many dots a Printer can produce in a linear inch DRAM Dynamic Random Access A microchip based volatile memory storage device The Printer uses this to buffer a print job transferred from the PC until the Memory Printer controller is able to process the packet Driver Software utility installed in Windows that interfaces an application to rasterize image data and include command codes so the Printer can process the file Duplex Printing Printing on the front and the back of the card Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 223 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Dwell Time The speed at which the card moves a
169. ose the Printer A Caution If a streak persists use an Acetone compound to clean the Printhead Printhead Persona C16 Card Printer Service Manual Rev 5 0 150 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Card Feed and Cleaning Rollers The Card Feed Rollers move the card throughout the print process Note The Cleaning Roller removes dust particles from a blank card as it feeds into the Printer Clean these rollers to prevent card jams and card contamination and ensure better print quality and extended Printhead life Step Procedure 1 a Ensure a consistent Printer operation by cleaning these rollers approximately every 250 prints or during every ribbon change depending on the cleanliness of the card stock and the environment in which the Printer is located b Clean the rollers if the rollers appear dirty or if the cards start showing speckles or debris on the printed surface by following Steps 2 to 7 below 2 Leave the Printer power ON and open the Printer s Top Cover 3 Remove all cards from the Printer s Card Input Hopper 4 Get a Cleaning Card from the Printer Cleaning Kit and remove its adhesive backing paper 5 Insert the Cleaning Card into the card output end of the Printer until the card stops A Caution Be sure to insert the card so that the longest end of the card is inserted first with the sticky side facing up C
170. p Procedure 1 If you are loading CR 79 cards this guide must be adjusted to accommodate this smaller thinner card stock a Open the Printer s Top Cover b Move the Adjustment Lever back over and down into the CR 79 position to narrow the card path so it holds these smaller cards more securely Note The Internal Card Guide only moves a slight distance This position is critical for maintaining sharp image registration c Be sure to always set this adjustment lever according to the card size already loaded in the Printer The CR 79 Position used to adjust only if printing CR 79 sized cards is displayed below internal Card Guide Adjustment Lever Persona C16 Card Printer Service Manual Rev 5 0 76 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the Magnetic Encoding Head Use this procedure to adjust the coercivity of the Magnetic Encoding Head Tools Needed Phillips Head Screwdriver Small Standard Screwdriver Digital Voltmeter Steps Procedure 1 A Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Locate the Potentiometer labeled RP4 8 Locate the test point labeled TP8 9
171. panels with a Resin Black K Panel oo e Ribbon Panels By combining both types of ribbon panels this ribbon can be used to print full color photo quality images with the dye sublimation panels along with sharp black text and bar codes with the resin black panel e Overlay Panel A clear overlay panel O is also included on most ribbons to protect the dye sublimation images Note Dye Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade Full Color This ribbon is used to print full color photo ID cards along with resin black YMCKO text and bar codes Note Both infrared and visible light bar code provides 250 scanners can read bar codes printed with resin black prints e An overlay panel O is included to protect the full color dye sublimation printing mT Persona C16 Card Printer Service Manual Rev 5 0 17 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Blank Cards Type Description Card Size The Card Printer accepts standard CR 80 sized cards 3 370 L x 2 125 W 85 6mm L x 54mmW and CR 79 Adhesive Back 3 303 L x 2 2125 W 83 9mm L x 52 1mmW with a thickness of 20 to 30 mil Card Design The Printer will print onto any card with a clean level and polished PVC surface A Caution Although the Printer is equipped with card cleaning rollers it is very important to always print onto cards speci
172. rcivity of the cards matches the type of Mag Head installed in the Printer 6 Verify that the Magnetic Stripe on the card is free of scratches or voids Persona C16 Card Printer Service Manual Rev 5 0 48 RESTRICTED USE ONLY Fargo Electronics Inc Resolving Data intended for Magnetic Stripe being printed on the card problem Step Procedure 1 Confirm that the application is formatting the magnetic string correctly See the Using the Magnetic Track Options procedure in Section 3 page 104 2 Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group a b C d e Go to the File menu and select Page Setup Click on the Printer button and select the C16 Card Printer Click on OK and reset all four margins to zero Note The WordPad will automatically replace the values with its minimum margins Open the program and type in 1 JULIEANDERSON 1234567890 Go to File on the menu bar and select Print Note 1 The Printer should then feed a card into the Encoder and magnetically encode the above string Note 2 If Encoding from WordPad works properly both the Printer and communication from the computer are working properly This indicates that the issue is with the software application that is being used Persona C16 Card Printer Service Manual Rev 5 0 49 RESTRICTED USE ONLY Fargo Electronics Inc Diagnosing Image Problems Resol
173. rd or a white border appears Step Procedure 1 Verify if the Image Position option within the Calibrate tab is set incorrectly a Open the Printer Control Panel from the Computer e If using Windows 95 98 ME right click on the C11_C16 Card Printer Icon and select Properties e If using Windows NT 4 0 right click on the C11_C16 Card Printer and select Document Defaults e If using Windows 2000 XP right click on the C11_C16 Card Printer and select Printing Preferences b Click on the Calibrate tab c Adjust the Vertical and or Horizontal Image Position settings based on where the white border is on the card Continued on the next page C11 Card Printer Properties EES General Details Color Management Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area E Panel Resin Image Position Vertical jo Bl E Horizontal yf Direction Card Travels Through Printer Persona C16 Card Printer Service Manual Rev 5 0 59 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Image Placement problems continued Step Procedure 2 Verify if the Image Placement setting is set correctly or incorrectly See Graphic A on the next page a Open the Printer Control Panel from the Computer e If using Windows 95 98 ME right click on the C11_C16 Card Printer Icon and select Properties e f using Windows NT 4 0 right click on the C11_C16 C
174. rd to the two Standoff screws 140047 8 Remove the screws that hold the Main Board Brackets in place 9 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 10 Disconnect the cable connector from J4 on the Print Circuit Board 11 Take the Lid Sensor Assembly from the Printer Persona C16 Card Printer Service Manual Rev 5 0 181 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Ribbon ID Sensor Board Assembly 820543 Refer to Drawing D810024 Estimated Repair Time 30 minutes Steps Procedures 1 Lr Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Remove the top two corner screws 130987 found just behind the top edge of the Front Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Front Cover 7 Remove the Retaining Ring 140009 Use a replacement Retaining Ring when installing the new Ribbon ID Sensor Board Assembly 8 Extract the Right Ribbon Hub 763345 and the Clutch Spacer 760386 off of the Hub Linkage Assembly 810115 9 Move the Ribbon ID Sensor Board Assembly off of the Hub Linkage Assembly Note Take care not to misplace the Spring it can remain on the Hub Linkage Assembly 10 Loosen the top two corner screws 130987 found just behind the top edge of the Rear
175. rewdriver e Torx T10 Screwdriver e Pliers Persona C16 Card Printer Service Manual Rev 5 0 194 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review Removal and Replacement Procedure No 1 Removing and replacing the Idler Springs on the C11 Card Printers without the Magnetic Encoder and for all C16 Card Printers Step Procedure A Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Turn the Printer over after unplugging the power cord 3 Remove the two 2 bottom access screws and cover 4 Remove the four 4 screws the two 2 Idler Springs 810480 and any washers or spacers Persona C16 Card Printer Service Manual Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Removing and replacing the Idler Springs on the C11 Card Printers without the Magnetic Encoder and for all C16 Card Printers continued Step Procedure 5 Follow these steps to install the new parts a Install two 2 spacers D810050 Note Install one 1 spacer on each set of posts b Install one 1 roller A Caution If there was a black Roller ensure that the black Roller was installed to the location closest to the input of the Printer c Install one 1 Idler Spring D830068 on top of each Roller with the tabs down A Caution When installing the springs ensure that the Spring is centered about the centerplate tabs This ensures that the tabs do no
176. rews 130948 found just behind the top edge of the Front Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Front Cover Persona C16 Card Printer Service Manual Rev 5 0 163 RESTRICTED USE ONLY Fargo Electronics Inc Board Interface and Printhead Replacements Replacing the Print Circuit Board D810059 Refer to Drawings 830117 830118 and 830119 Estimated Repair Time 30 minutes Steps Procedure 1 Lr Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Remove the two screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 8 Remove the screws that hold the Main Board Brackets in place 8 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 9 Remove all of the cables from the Circuit Boards Persona C16 Card Printer Service Manual Rev 5 0 164 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Power Circuit Board A000284 Refer to Drawings 830117 830118 and 830119 Estimated Repair Time 20 minutes
177. rinter Printing Preferences Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin CR 80 Card Size Direction Card Travels Through Printer Delete Overlay Print Area Security Options Visual Security Solutions E Upper Left VeriMark HoloMark Defined 4reals For Print and Overlay C For Overlay Only For Print Only No Overlay OK Cancel Apply Help Persona C16 Card Printer Service Manual Rev 5 0 117 RESTRICTED USE ONLY Fargo Electronics Inc Using the Overlay Print Area dropdown menu Step Procedure 1 Select the Full Card option for the Printer to overlay and or print the entire card OR Select the Defined Area s option for the Printer to overlay and or print only in the selected and defined area or areas OR Select the Undefined Area s option for the Printer to overlay and or print only in the space outside the selected and defined area OR Select the Omit Smart Chip Area option for the Printer to overlay and or print only in the space outside the standard location of a smart chip OR Select the Omit Mag Stripe Area option for the Printer to overlay and or print only in the space outside the standard location of an ISO Magnetic Stripe OR Select the Omit Signature Area option for the Printer to overlay and or print only in the space outside the standard location of a signature
178. rms Technical Specifications and Functional Specifications to learn how to use the processes procedures functions and windows for the Card Printer within concise correlative tables Table of Contents hyper linked You can use the Table of Contents to quickly locate an error message a procedure the index or an appendix Troubleshooting Replacement Removal Diagnostic and Navigation Procedures in hyper linked Sections You can go directly to Specifications General Troubleshooting Printer Adjustments Parts Replacement Printer Packing Board Level Diagnostics LCD On Line Menu Navigation and Firmware Updates to find troubleshooting removal and replacement procedures The section titles are always labeled according to their function for consistent usage Cross Referencing hyper linked You can use the cross referencing links to quickly locate an error message or a procedure Comprehensive Index hyper linked You can use the comprehensive index to quickly locate information on the Card Printer relating to a specification a procedural step a window or screen a component a term a qualifier or a related feature to this Printer Persona C16 Card Printer Service Manual Rev 5 0 iti RESTRICTED USE ONLY FARGO Electronic Inc Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger A Failure to follow these installation guidelin
179. roller Card Sensor Card Guide Bar Card Black feed roller Platen Roller 2 card Feed Roller Top Cover switch Ribbon Sensor Ribbon ID Sensor Cleaning Roller Card Separator Flap Orange Persona C16 Card Printer Service Manual Rev 5 0 160 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Main Print Board Connections Main Print Board A000281 Location Lid Sensor Assembly 830150 2 Pin Connector J4 Card Feed Assembly 830145 4 Pin 2 Wire Connector J9 Left Card Sensor Assembly 830135 5 Pin 4 Wire Connector J8 Ribbon ID Sensor Board Assembly 763173 2 3 Pin 3 Wire Connector J10 Headlift Motor Assembly 830143 4 Pin 2 Wire Connector J15 Magnetic Head Assembly 830190 or 830191 10 Pin 10 Wire Connector J18 Slotted Sensor Mount Assembly 830149 5 Pin 4 Wire Connector J7 LED Board Assembly 830133 and Ribbon Sensor Board Assembly 830151 J12 4 Pin 2 Pin Connector each Printhead Harness Assembly 830162 00 3 Pin 2 Wire Headlift Sensor J6 Switch Card Feed Assembly 830145 3 Pin 2 Wire Connector J16 Printhead Harness Assembly 830162 00 14 Pin Data Cable Connector J13 Printhead Harness Assembly 830162 00 2 Pin Connector Cooling Fan J3 Front Panel Board Assembly 830164 6 Pin Connector J2 Reviewing the Power Board Connections Power Board A000284 Location Printhead Power J11 Stepper Motor J17 Ribbon Drive Motor J14 Perso
180. rrors Resolving the EE Memory Error Symptom An error has occurred in the permanent circuit memory Step Procedure 1 Reboot the Printer 2 If the problem persists the Main Print Board will need to be replaced See Replacing the Main Board procedure in Section 5 page 164 3 As an alternative to replacing the Main Print Board the chip U1 080196 may be replaced Note Fargo recommends that only a qualified electronics technician perform this procedure Resolving the DRAM Memory Error Symptom An error has occurred in the removable memory module SIMM Step Procedure 1 Reboot the Printer 2 If the problem persists the Main Print Board will need to be replaced See Replacing the Main Board procedure in Section 5 page 164 3 As an alternative to replacing the Main Print Board the chip U23 080194 may be replaced Note Fargo recommends that only a qualified electronics technician perform this procedure Sensor Testing Step Procedure 1 Check the voltage to determine if a Sensor is working 2 a Test the voltage of each Sensor using ground GRD Chassis unless noted to the correct pin on each connector See Sensor Location and Voltages table on the next page b Block a Slot Sensor with a card c Depress a switch style Sensor Persona C16 Card Printer Service Manual Rev 5 0 206 RESTRICTED USE ONLY Reviewing the Sensor Location and
181. secure the Print Circuit Board to the two Standoff screws 140047 8 Remove the screws that hold the Main Board Brackets in place Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 185 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Platen Roller D830023 continued Steps Procedure 9 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 10 Stand at the front of the Chassis Assembly remove the Retaining Ring 140048 from the Platen Roller Shaft 11 Remove the Platen Card Drive Gear Note The wide part of the gear hub faces the Side plate 12 Take off the Washer Spring 130951 Note The wave of the spring faces the Platen Card Drive Gear 13 Remove the Retaining Ring 140048 from the Platen Roller Shaft on the back of the Chassis Assembly 14 Remove the Right Roller Gear 760400 15 Stand at the front of the Chassis Assembly remove the two screws 130971 that secure the Card Guide Assembly The Card Guide Assembly does not need to be removed allow it to float so the Platen Roller can be removed from the chassis 16 Remove the two Drive Roller Bearings 760343 from the Platen Roller Shaft 17 Guide the Platen Roller through the access opening in the front Side plate and out of the Printer Persona C16 Card Printer Service Manual Rev 5 0 186
182. st Core Pins Lam 65 245 RESTRICTED USE ONLY Test Core Pins Print 65 Test Print option 86 Test print 236 Tests Magnetic Encoding 65 Thermistor 236 Thermocouple 237 Through hole 237 Timeout 237 timing diagram 71 TOF Top of Form 237 Top Cover 13 Top Cover to Parallel Interface Card 13 Track 237 Track 2 105 Track Data Note 115 track number 1 2 or 3 114 tracks 105 tracks 1 2 and 3 115 troubleshoot the Printer 209 Troubleshooting 237 TrueType TT 237 TrueType black text 135 TUV GS 6 U UL 6 Ultra Violet barcode readers 134 UltraCard 237 UltraCard III 237 UltraCard Stock 18 unblocked Sensor 30 Undefined Area s option 118 138 Update 237 UPS Un interruptible Power Supply 237 USB Universal Serial Bus 238 Using the Image Color tab 58 Persona C16 Card Printer Service Manual Rev 5 0 Fargo Electronics Inc Vv Verification radio buttons 111 Verify data encoded 46 Vertical adjustment 100 Vertical Horizontal adjustment arrows 99 Vertical Horizontal Image Position settings 59 Virtual Memory 238 W Weight 9 Windows 2000 XP 32 35 38 40 41 43 45 48 59 Windows 95 98 ME 32 35 38 40 41 43 45 48 59 Windows NT 4 0 32 35 38 40 41 43 45 48 59 WordPad 26 48 49 Wrinkle 238 Wrong Ribbon 23 Wrong ribbon error 38 X X and Y boxes 122 141 Y Yellow Magenta and Cyan 95 YMC 238 YMCK 238 YMCK or YMCK
183. t interfere with the spring d Fasten four 4 screws F000170 with four 4 washers 140040 into each Post A Caution Do not over tighten the screws 6 Replace the bottom access cover and fasten the two 2 screws 7 Turn the Printer upright Persona C16 Card Printer Service Manual Rev 5 0 196 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review Removal and Replacement Procedure No 2 Removing and replacing the Idler Springs on the C11 Card Printers with the Magnetic Encoder Step Procedure 1 A Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Turn the Printer over after unplugging the power cord 3 Remove the two 2 bottom access screws and cover as shown below Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 197 RESTRICTED USE ONLY Fargo Electronics Inc Removing and replacing the Idler Springs on the C11 Card Printer with the Magnetic Encoder continued Step Procedure 4 Remove the four 4 screws the Idler Spring 810480 the Roller 810236 and any washers or spacers Set aside the black spacer D830033 for later use 5 Follow these steps to install the new parts for the idler spring closest to the Magnetic Encoder a D aog ogo Install two 2 washers F000289 Note Install one 1 washer on each post Install one 1 spacer D830033 black plastic See page
184. t ribbon General Details Color Management Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin CR 80 Card Size M Direction Card Travels Through Printer Delete Print All Black With K Panel T Full Card M koa M Undefined Area s ooo x p Se inches c mm Defined Area Print YMC Under K Print K Only Help Epp Persona C16 Card Printer Service Manual Rev 5 0 135 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Full Card option Step Procedure 1 Select the Full Card option for the Printer Driver to print the Resin Black K Panel for all black found within all areas of the image CA 80 Card Size Defined Area 0 0 ah Direction Card Travels Through Printer Print All Black ith k Panel M Full Card Defined Areals Undefined Areals Cf Print YMC Under K C Print K Only Persona C16 Card Printer Service Manual Rev 5 0 136 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s option Step Procedure 1 Select the Defined Area s option for the Printer Driver to print the Resin Black K Panel for all black found only in a desired and defined area or areas CR 80 Card Size rl itt Tt tT it o oo aly 9 inches C mm Defined Area 4h Direction Card Travels Through Printer Delete
185. tating steel shaft with a rubber cylinder installed at the shaft midpoint for moving cards RS 232 An interface standard established in 1969 by the Electronic Industries Association regarding the connecting of computer peripherals Saturation A measure of the degree of color from gray with the same brightness Persona C16 Card Printer Service Manual Rev 5 0 Continued on the next page 234 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued communications Term Definition Self test A pre determined print file used to confirm Printer operation typically sent from the driver or stored in the Printer s memory Sensor An electro mechanical electro optical device used to indicate a change in state in the Printer such as when a card reaches a certain location Serial The transfer of data one bit at a time and in sequential order using a single wire Serial interface A sub D 9 pin input output port on the Printer used for serial communication with the PC for AS400 operating systems or for e card Encoding SIMM Single In Line An array of memory chips attached to a printed circuit board that Memory Module installs in a slot on the main board Simplex Single sided printing SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded smart card S
186. th sides of the Card Separator Flap to lower the card separator Persona C16 Card Printer Service Manual Rev 5 0 28 RESTRICTED USE ONLY Fargo Electronics Inc Using the Idler Spring Upgrade Kit The purpose of Technical Update No 45 was to announce the release of the Idler Spring Upgrade Kit for the Persona C11 M11 and C16 Card Printers e Improvement The new Idler Spring Upgrade Kit provides more reliability when feeding cards through the Card Printer Technician Note The previous Idler Springs were prone to breaking at an approximate output of 1000 cards e Order No 1 without Magnetic Encoder If using the Persona C11 M11 or C16 Card Printer without a Magnetic Encoder installed order Part Number 085690 OR Order No 2 with Magnetic Encoder If using the Persona C11 M11 or C16 Card Printer with a Magnetic Encoder installed order Part Number 085691 Persona C16 Card Printer Service Manual Rev 5 0 29 RESTRICTED USE ONLY Fargo Electronics Inc Print Process Errors Resolving a Headlift Error Symptom The Printhead continuously cycles or does not cycle at all Step Procedure 1 Cycle the Headlift Motor a Press both buttons on the front control panel b Verify that the Headlift Motor turns e f the Motor does not turn continue to Step 2 2 Test the Headlift Motor a Unplug the Printer b Remove the back cover c Disconnect the Headlift Motor from the Main Board d Connect a 9
187. th the Magnetic Stripe facing down and towards the back of the Printer 2 Verify that the card is encoded with magnetic data by using a Magnetic Imager or Developer Solution 3 Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group a Go to the File menu and select Page Setup b Click on the Printer button and select the C16 Card Printer c Click on OK and reset all four margins to zero Note The WordPad will automatically replace the values with its minimum margins d Open the program and type in 1 JULIEANDERSON 1234567890 e Go to File on the menu bar and select Print Note The Printer should then feed a card into the Encoder and magnetically encode the above string to it 4 Check the Magnetic Offset Setting a Reset the Printer to clear any Error Messages by removing the power and reapplying it b Open the Printer Control Panel from the Computer e If using Windows 95 98 ME right click on the C11_C16 Card Printer Icon and select Properties e If using Windows NT 4 0 right click on the C11_C16 Card Printer and select Document Defaults e f using Windows 2000 XP right click on the C11_C16 Card Printer and select Printing Preferences Click the Calibrate tab Click on the Settings button Ensure that the Magnetic Offset setting matches the value that is written on the bottom of the Printer e If the values do not match change the value in the Settings box 5 Verify that the coe
188. the Calibrate tab to a control the position of the printable area in relation to the card b calibrate Sensors and c adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer s memory General Details Color Management Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area E Panel Resin Image Position Vertical jo E E Horizontal i Direction Card Travels Through Printer Persona C16 Card Printer Service Manual Rev 5 0 98 RESTRICTED USE ONLY Fargo Electronics Inc Using the Image Position Controls Use the Image Position controls to adjust the position of the overall print area to be precisely centered on a card Step Procedure 1 Click on the Vertical and Horizontal adjustment arrows to adjust the Image Position values e Adjust these values so that the cards always remain in the same position while moving through the Printer regardless of image orientation e Notice that the card illustration shown in the Image Position box will flip and rotate according to the Portrait Landscape or Rotate 180 Degrees selection e Notice that the outline around the illustration will always remain in the same Landscape orientation Persona C16 Card Printer Service Manual Rev 5 0 99 RESTRICTED USE ONLY Fargo Electronics Inc Using Image Position controls continued R
189. the Printer does not beep twice see Communications Errors in Section 2 page 22 Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 41 RESTRICTED USE ONLY Resolving the Ribbon Breaking issues continued See the previous procedure in this section Magnetic Encoding Overlay Print Area Card Device Options Image Color mage Position Vertical o ET EA Horizontal fo Af 4 e Direction Card Travels Through Printer il Calibration t Ribbon Sensor Calibration To calibrate the ribbon sensor Fargo Electronics Inc E Panel Resin Sensors Settings x close the printer s top cover Cancel Then click on the send button When calibration is complete the printer will beep twice Persona C16 Card Printer Service Manual Rev 5 0 FE Help 42 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Ribbon Breaking issues continued Step Procedure 2 Determine where the ribbon is breaking a Open the Top Print Cover b Remove the ribbon from the Printer c Inspect the ribbon at the break point e If the Ribbon broke before any print was applied to the card continue to Step 3 e If the Ribbon broke after applying the print to the card continue to Step 4 3 Adjust the Image Placement a Reset the Printer to clear any Error Messages by removing Power and reapplying b Open the Printer Control Pa
190. the two cables from the printhead 9 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 10 Close the Upper Imaging Assembly 11 Remove the screw 130987 by the Card Exit Ramp 12 Remove the Rear Cover 13 Remove the two screws 130971 that secure the Print Circuit Board to the two Standoff screws 140047 14 Remove the screws that hold the Main Board Brackets in place Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 167 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Printhead Harness Assembly 830162 00 continued Steps Procedure 15 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 16 Open the Upper Imaging Assembly 17 Remove the screws from the four corners of the top cover 18 Close the Upper Imaging Assembly 19 Lift the top cover from the Printer 20 Take the two screws 130990 from the Fan Guard 150312 lift the fan out of the Printer 21 Remove the two screws 130971 that secure the Shield Sensor 810303 to the Sensor Mount Bracket 810221 22 Take the Ribbon Sensor Assembly from the Printer 23 Remove the screw 130972 that secures the Headlift Sensor Switch to the Front Plate Print Assembly Sideplate 830302 24 Lift the Headlift Sensor Switch out of the Printer 25 Cut t
191. ties e If using Windows NT 4 0 right click on the C11_C16 Card Printer and select Document Defaults e f using Windows 2000 XP right click on the C11_C16 Card Printer and select Printing Preferences Click the Calibrate tab Click on the Sensors button See the next page Remove the Ribbon and close the top cover Click on the Send button for a Ribbon Sensor Calibration Verify that the Printer should then beep twice If the Printer does not beep twice see Communications Errors in Section 2 page 22 Persona C16 Card Printer Service Manual Rev 5 0 40 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Ribbon Breaking issues Symptom The Ribbon breaks when printing Step Procedure 1 Calibrate the Ribbon Sensor a Reset the Printer to clear any Error Messages by removing Power and reapplying b From the Computer open the Printer control panel e If using Windows 95 98 ME right click on the C11_C16 Card Printer Icon and select Properties e If using Windows NT 4 0 right click on the C11_C16 Card Printer and select Document Defaults e f using Windows 2000 XP right click on the C11_C16 Card Printer and select Printing Preferences c Click the Calibrate tab d Click on the Sensors button See the next page e Remove the Ribbon and close the top cover f Click on the Send button for a Ribbon Sensor Calibration g Verify that the Printer should then beep twice h If
192. tly created area has been moved or sized 8 Delete an area by using the Defined Area arrows to select the area and clicking on the Delete button Note If all areas are deleted the K Panel Resin options will automatically be deselected 0 000 X ooo S f inches Lo E E E E E E E E E a Defined Area 0 0 x ah Direction Card Travels Through Printer Delete Print All Black With E Panet Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 145 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued See the previous procedure in this section eooo 1X jo 000 Y inches orn Defined Area dh Direction Card Travels Through Printer r Print All Black With E Panel Full Card W Defined Area s Undefined Areals e Print YMC Under K C Print amp Only Persona C16 Card Printer Service Manual Rev 5 0 146 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Print YMC under K and Print K Only options Step Procedure 1 Select between the Print YMC Under K and Print K Only options Note When the Print YMC Under K option is selected all black in the designated areas will print with the Yellow Y Magenta M and Cyan C ribbon panels directly beneath the Resin Black K Panel OR Select this option if printing resin black text or bar codes onto a colored bac
193. ty messages before performing an operation preceded by this symbol e To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified e To prevent personal injury make sure only qualified personnel perform these procedures Caution A This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below e To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol e To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies e To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage e To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified e To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C16 Card Printer Service Manual Rev 5 0 205 RESTRICTED USE ONLY Fargo Electronics Inc Board E
194. ual Rev 5 0 67 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Centronics Parallel Pin Assignments signal Bit Name DB 25 M 1284A Pin Centronics M 1284B Pin Funtion nStrobe CO 1 1 Data Bit 0 DO 2 2 Data Bit 1 D1 3 3 Data Bit 2 D2 4 4 Data Bit 3 D3 5 5 Data Bit 4 D4 6 6 Data Bit 5 D5 7 7 Data Bit 6 D6 8 8 Data Bit 7 D7 9 9 nAck S6 10 10 Busy S7 11 11 PaperEnd S5 12 12 Select S4 13 13 nAutoLF C1 14 14 Continued on the next page Persona C16 Card Printer Service Manual Rev 5 0 68 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Centronics Parallel Pin Assignments continued Signal Funtion Bit Name DB 25 M 1284A Pin Centronics M 1284B Pin nError nFault 3 15 32 ninit C2 16 31 nSelectlin C3 17 36 Grnd Rtn 18 19 Grnd Rtn 19 20 Grnd Rtn 19 21 Grnd Rtn 20 22 Grnd Rtn 20 23 Grnd Rtn 21 24 Grnd Rtn 21 25 Grnd Rtn 22 26 Grnd Rtn 22 27 Grnd Rtn 23 29 Grnd Rtn 24 28 Grnd Rtn 25 30 Persona C16 Card Printer Service Manual Rev 5 0 Continued on the next page 69 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Centronics Parallel Pin Assignments continued Signal Funtion Bit Name DB 25 M 1284A Pin Centronics M 1284B Pin Ch Grnd 17 Perif Hi 18 Unused 15 Unused 33 Unused 34 Unused 35
195. uctions Card New Printer S N A320 and Old Printer S N A319 and newer older New Card No Change Necessary Increase the Dye Sub Intensity as follows HDP N A Pro LX C25 3 5 DTC500 5 10 C11 C16 3 5 2 Instruction for existing 81754 PVC card stock The Printer Driver s Dye Sub Intensity setting may or may not need to be decreased to print existing card stock See the chart provided below See the appropriate Fargo service documents for specific Printer Driver instructions e Technician Note 1 To control the brightness of the image adjust the Dye Sub Intensity slide on the Image Color tab of the Printer Driver e Technician Note 2 Moving the Dye Sub Intensity slide to the left causes less heat to be used in the printing process thus generating a lighter print Card New Printer S N A320 and Old Printer S N A319 and older newer Old Card Decrease the Dye Sub Intensity No Change Necessary as follows HDP N A Pro LX C25 3 5 DTC500 5 10 C11 C16 3 5 Persona C16 Card Printer Service Manual Rev 5 0 20 RESTRICTED USE ONLY Fargo Electronics Inc Section 2 General Troubleshooting This section provides Troubleshooting procedures for this Printer for Communication Errors Card Feed Errors Card Jam Errors Encoding Errors and Diagnosing Image Problems Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger Fail
196. ure to follow these installation guidelines can result in death or serious injury A Information that raises potential safety issues is indicated by a warning symbol as shown to the below e To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol e To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified e To prevent personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges A N Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below e To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol e To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies e To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage e To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified e To prevent equipment or media damage take je
197. ut this Printer Driver software Persona C16 Card Printer Service Manual Rev 5 0 87 RESTRICTED USE ONLY Fargo Electronics Inc Using the Device Options tab Adjusting the Ribbon Type option Use the Ribbon Type option to select print ribbons Step Description 1 Select the appropriate print Ribbon Type option from the dropdown menu for the type of print ribbon in use e YMCKO Full Color Resin Black Overlay e BO Dye Sub Black Overlay e K Standard Resin e K Premium Resin e Colored Resin e Metallic Resin e Scratch Off Resin Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color Ribbon Type vican Full Color Resin Black Overlay Tf Full Color Resin Black Overlay jo Dye Sub Black Overlay Color Matching iM Standard Resin ee 4 Premium Resin Resin Dither Colored Resin Metallic Resin Scratch Off Resin l Rotate Image 180 Degrees Il Disable Printing Buffer Single Card T Pause for Low Ribbon OK Cancel Apply Help __ Cancel te Persona C16 Card Printer Service Manual Rev 5 0 88 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the Color matching option Use the Color matching dropdown menu to choose the color matching options which best fits the print job requirements Step Description 1 Select None for print speed versus print co
198. ve 207 Multi Language Extension MLE 108 N Network 230 None 89 None or Monitor option 97 O Oersted Oe 230 Offset 230 Persona C16 Card Printer Service Manual Rev 5 0 Fargo Electronics Inc Omit Signature Area setting 121 On LED 63 onscreen card design 141 Operating Temperature 9 optional Magnetic Stripe Encoding Module 103 O Ring 230 OS Operating System 230 Output 230 Output Hopper 230 over adjust Printhead heat 79 overall darkness printed image 79 Overlaminate 231 Overlay 230 Overlay Print Area 120 121 122 Overlay Print Area options 119 Overlay Print Area tab 117 Oversized Cards 231 P Parallel 231 Parallel Interface Port 13 Parallel port 231 parallel port mode 27 Parts Replacement 155 Pause for Low Ribbon option 94 Pause Resume button 39 63 PC Personal Computer 231 PCB Printed Circuit Board 231 Peel 231 Peel Off 231 Peripheral 231 PET 232 Photo 90 Pin Assignments 67 Pinch roller 231 Pixel 232 pixel failure problems 50 Platen 232 Platen Roller 153 Platen Roller 185 186 PolyGuard Overlaminate 232 poor image quality problems 59 60 62 Port 232 Portrait 232 Portrait or Landscape 85 243 RESTRICTED USE ONLY Portrait Landscape or Rotate 180 Degrees 99 positive negative Print Length value 81 POSITIVE NEGATIVE value 80 Potentiometer 232 Power Button and LED 13 Power Circuit Board Replace
199. verlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color E onan nan ROR no SRRASNn Aan nor nr nnoS ASS STOemenmeMnSS Ace Contrast i O See nmeemanscnecoseeeeeeesanens ene ensenseesmenmenseusensenaeeeneemeesenseusareneneas Gamma i Yellow Balance Ia Magenta Balance l J36 Cyan Balance d2 Z Dye 5ub Intensity l 0 ME I 1 I 1 1 1 1 1 1 I I Resin Heat K Persona C16 Card Printer Service Manual Rev 5 0 56 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Excessive Resin Printing problems continued Step Procedure 2 Reduce the Image Darkness See Using the Image Darkness option in Section 3 page 79 Persona C16 Card Printer Service Manual Rev 5 0 57 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Incomplete Resin Printing problems Symptom Black resin text and barcodes appear faded or too light Step Procedure 1 Increase the Resin Heat setting within the Image Color tab of the Printer Driver See the Using the Image Color tab procedure in Section 3 page 95 2 Increase the Image Darkness See Using the Image Darkness option in Section 3 page 79 Persona C16 Card Printer Service Manual Rev 5 0 58 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Image Placement problems Symptom Printing is cut off or is not centered on the ca
200. ving the Pixel Failure problems Symptom A thin line or scratch travels the entire length of the card Step Procedure 1 Check the card stock for scratches Replace the cards as needed 2 Examine the Printhead for visible damage 3 i the Printhead See Cleaning the Printhead procedure in Section 4 page 4 Clean the Platen Rollers See Cleaning the Platen Rollers procedure in Section 4 page 153 5 Replace the printhead if the problem persists See the Replacing the Printhead Assembly 820199 procedure in Section 5 page 166 Mike Berman Student 3957105 Library Code 2439 554 Persona C16 Card Printer Service Manual Rev 5 0 50 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Card Surface Debris problems Symptom Prints have spots white or colored voids and or dust on them Step Procedure 1 Be sure the cards are clean and stored in a dust free environment Do not use cards with embedded contaminants in the surface 2 Clean the inside of the Printer See Cleaning the Printer s Interior procedure in Section 4 page 154 3 Clean the Platen Rollers See Cleaning the Platen Rollers procedure in Section 4 page 153 4 Clean the Cleaning Roller See Cleaning the Card Feed and Cleaning Rollers in Section 4 page 150 Mike Berman Student 3957105 Library Code 2439 554 i Persona C16 Card Printer Service Manual Rev 5 0 51
201. welry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C16 Card Printer Service Manual Rev 5 0 21 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the TOP Line LCD Error Status Messages Message Cause Solution Card Jam A card is jammed in the Printer See the Resolving a Card Jam Error procedure in Section 2 page 34 Card Out Not Fed Either the Card Hopper is out of cards or the Printer is unable to feed a card in from the Card Hopper See the Resolving the Card Feeding Errors procedure in Section 2 page 28 Clearing Jam Indicates error or jam is being cleared No action required Feeding Card Indicates card is feeding properly No action required Head down Failed Printhead is unable to lower See the Resolving a Headilift Error procedure in Section 2 page 30 Head up Failed Printhead is unable to raise See the Resolving a Headlift Error procedure in Section 2 page 30 Low Ribbon Clean Indicates the print ribbon will soon run out and that the Printer should be cleaned Print until the ribbon is gone and replace it Also perform recommended Printer maintenance If this is displayed in error see the Resolving the Ribbon Low Message procedure in Section 2 page 39 Mag Encoding Indicates Mag Stripe is being encoded
202. ze of the desired area and enter those dimensions into the dimension boxes Note The minimum size an area is 2 x 2 5mm x 5mm Continued on the next page os Persona C16 Card Printer Service Manual Rev 5 0 121 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure 4 Measure from the lower left corner of the card up and over to the lower left corner of for the defined area to begin and enter these values into the X and Y boxes Note The card grid lines are spaced at 2 inch S5mm intervals Continued on the next page oan a EE TATE 0 000 EAEEREN AAAA GO EHRERERREEEREEEE o LETERE LEE EEEE E TTT TTT TT TT TT TT ft L En a Dl Es E E E a fel a w E F Zl Persona C16 Card Printer Service Manual Rev 5 0 122 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure 5 a Print the card design and observe how the image is oriented on the card as it ejects from the Printer Note The location of a defined area is based on the card orientation as it exits the Printer b Measure the defined area location based on the printed card Note If selecting the Rotate Front 180 Degrees option the image will appear upside down as it exits the Printer c Position the defined area opposite to the measurement of the onscreen card design which will app

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