Home

Dell T2310 Personal Computer User Manual

1. When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 112 Appendix Country City International Access Code Country Code City Code Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Aruba Australia Sydney International Access Code 0011 Country Code 61 City Code 2 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Bahamas Barbados Department Name or Service Area Website and E Mail Address Website www dell com ar Tech Support and Customer Care Sales Tech Support Fax Customer Care Fax General Support E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Corporate Sales Transaction Sales Fax Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer C
2. q a securing clips 2 gia connector Removing and Installing Parts 75 www dell com support dell com 6 Align the notch on the bottom of the module with the crossbar in the connector notch memory module cutouts 2 d sj IN crossbar NOTICE To avoid breaking the memory module do not press near the middle of the module 7 Insert the module straight down into the connector ensuring that it fits into the vertical guides at each end of the connector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module J ae 4 gt all 8 Close the computer cover see page 102 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 9 Connect your computer and devices to electrical outlets and then turn them on 10 Click the Start button right click My Computer and then click Properties 11 Click the General tab 12 To verify that the memory is installed correctly check the amount of memory RAM listed 76 Removing and Installing Parts PCI Cards fy CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Your Dell computer provides slots for up to four 32 bit 33 MHz cards For more information see Specifications on page 105 Ka NOTE For optimum perfor
3. www dell com support dell com 12 CAUTION Safety Instructions Finding Information for Your Computer Dell provides the following support options to help you quickly find answers to your questions and problems e Dell Solution Center Double click the Dell Solution Center icon on your Microsoft Windows desktop for documentation tools troubleshooting information and links to online support resources Dell Support on the Internet The Dell Support website support dell com provides online tools including a Knowledge Base Frequently Asked Questions Hints and Tips Software Reinstall Guides Dell Community Forums and Dell Customer Care e Dell Technical Support E mail or call technical support personnel for Dell hardware or operating system issues that you cannot resolve using the Dell Support options Use the following chart to determine where you can find information on a particular topic What are you looking for Find It Here How to access tutorials and other how Dell Solution Center to information How to get a copy of my invoice co On your Windows desktop How to extend my warranty Additional documentation tools troubleshooting information and links to online support resources Latest drivers for my computer Dell Support Website support dell com Answers to technical service and The Dell Support website provides several online tools including support questions Solutions Trou
4. 1 2 On the Now go to your old computer screen on the new computer click Next On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears Click Finished and restart the new computer Copying CDs and DVDs Ka NOTE Ensure that vou follow all copvright laws when vou create CDs or DVDs This section applies only to computers that have a CD R CD RW DVD RW DVD R or DVD CD RW combo drive The following instructions show how to make an exact copy of a CD or DVD You can also use Sonic RecordNow for other purposes including creating CDs from audio files on your computer and creating MP3 CDs For instructions see the Sonic RecordNow documentation that came with your computer Open Sonic RecordNow click the question mark icon in the upper right corner of the window and click RecordNow Help or RecordNow Tutorial Using YourComputer 23 www dell com support dell com 24 How to Copy a CD or DVD Ka NOTE If vou have a DVD CD RW combo drive and vou experience recording problems check for available software patches at the Sonic support website at support sonic com Ka NOTE Most commercial DVDs have copvright protection and cannot be copied using Sonic RecordNow 1 Click the Start b
5. www dell com support dell com CHECK THE KEYBOARD CABLE e Ensure that the keyboard cable is firmly connected to the computer e Shut down the computer see page 25 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard If the new keyboard works the original keyboard 1s faulty CHECK FOR INTERRUPT REQUEST CONFLICTS Sce page 59 Mouse Problems RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off press the power button to restart the computer IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER RECONNECT THE MOUSE CABLE 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the setup diagram for your computer 4 Start the computer IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER
6. 01344 373 185 0870 906 0010 01344373 193 01344373199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 toll free 000 413 598 2521 Country City International Access Code Country Code City Code U S A Austin Texas International Access Code 011 Country Code 1 U S Virgin Islands Venezuela Department Name or Service Area Website and E Mail Address Automated Order Status Service Auto Tech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired General Support General Support Area Codes Local Numbers and Toll Free Numbers toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638
7. 02 2186 27 28 02 218627 11 Appendix 115 www dell com support dell com Country City International Access Code Country Code City Code Denmark Copenhagen International Access Code 00 Country Code 45 Dominica Dominican Republic Ecuador El Salvador Finland Helsinki International Access Code 990 Country Code 358 City Code 9 116 Appendix Department Name or Service Area Website and E Mail Address Website support euro dell com E mail Support portable computers den_nbk_support dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support Customer Care Relational Home Small Business Customer Care Switchboard Relational Fax Switchboard Relational Switchboard Home Small Business Fax Switchboard Home Small Business General Support General Support General Support General Support Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support Technical Support Fax Relational Customer Care Home Small Business Customer Care Fax Switchboard Area Codes Local Numbers and Toll Free Numbers 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 toll free 1 866 278 6821 1 800 148 0530 toll free 999 119 01 899 753 0777 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313
8. 0800 441 566 001 500 220 1006 Country City International Access Code Country Code City Code Norway Lysaker International Access Code 00 Country Code 47 Panama Peru Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Portugal International Access Code 00 Country Code 351 Puerto Rico St Kitts and Nevis Department Name or Service Area Website and E Mail Address Website support euro dell com E mail Support portable computers nor_nbk_support dell com E mail Support desktop computers nor_support dell com E mail Support servers nordic_server_support dell com Technical Support Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard General Support General Support Website support euro dell com E mail pl_support_tech dell com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard Website support euro dell com E mail support euro dell com pt en emaildell Technical Support Customer Care Sales Fax General Support General Support Area Codes Local Numbers and Toll Free Numbers 671 16882 671 17514 23162298 671 16800 671 16865 001 800 507 0962 0800 50 669 57 95 700 37 997999 51 95 999 57 95 806 2799996 RESO 707200149 300 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 1 800 805 7545 toll free 1 877 441 47
9. 256 MB 4GB F0000h Intel 875P eight 24 4 Mb integrated PCI network interface 533 MHz or 800 MHz data rate Appendix 105 www dell com support dell com Video Type Audio Type Connectors Expansion Bus Bus type Bus speed AGP connector connector size connector data width maximum bus protocols PCI connector connector size connector data width maximum Drives Externally accessible Available devices Internally accessible Connectors External connectors Serial Parallel Appendix AGP 8X Sound Blaster Audigy 2 sound card five connectors for line in line out microphone surround and center Low Frequency Effects LFE channel PCI and AGP PCI 33 MHz AGP 133 MHz one 172 pins 32 bits 8x 4x 2x modes at 1 5 V four 120 pins 32 bits one 3 5 inch drive bay three 5 25 inch drive bays ATA 100 Ultra DMA hard drive serial ATA drive CD drive DVD drive RAID three 3 5 inch drive bays two 9 pin connectors 16550C compatible 25 hole connector bidirectional Connectors continued Network adapter PS 2 keyboard and mouse USB Audio System board connectors Primary IDE drive Secondary IDE drive Floppy drive Fans 3 I O Panel Serial ATA 2 Sound Blaster Audigy 2 sound card connectors Audio IEEE 1394 Controls and Lights Power control Power light Hard drive access light Link integrity light on integrated network
10. Hyper Threading 27 Network Setup Wizard 25 Program Compatibility Wizard 37 reinstalling 60 scanner 44 System Restore 57 wizards Files and Settings Transfer Wizard 22 Network Setup Wizard 25 Program Compatibility Wizard 37
11. Otherwise we will ship the product to you freight collect If we determine that the problem is not covered under this warranty we will notify you and inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media During the remaining years following the first year of all limited warranties We will replace any defective part with new or refurbished parts if we agree that it needs to be replaced When you contact us we will require a valid credit card number at the time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you If we do not receive the original part within 30 days we will charge to your credit card the then current standard price for that part We will pay to ship the part to you if you use an address in Canada Otherwise we will ship the part freight collect We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to
12. e Keyboard and mouse extension cables e Too many devices on a power strip Multiple power strips connected to the same electrical outlet Printer Problems Ka NOTE Dell does not cover the printer s warranty If you need technical assistance for your printer call the printer s manufacturer See the printer documentation for the correct phone number CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON See the printer documentation for power button information VERIFY THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information e Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp Solving Problems 43 www dell com support dell com VERIFY THAT THE PRINTER IS RECOGNIZED BY Winpows 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers If the printer is listed right click the printer icon 5 Click Properties and then select the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER D
13. modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear a click when you insert the telephone line connector into the modem CHECK THE TELEPHONE JACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack USE A DIFFERENT TELEPHONE LINE If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH Winpows 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly Solving Problems TURN OFF CALL WAITING CATCH PHONE See your telephone
14. 64 DVD drive installing 89 DVD drive removing 88 floppy drive installing 86 floppy drive removing 85 hard drive installing 83 hard drive removing 82 overview 61 problems 31 DVD drive installing 89 problems 33 removing 88 DVDs copying 23 E electrostatic discharge See ESD 11 e mail problems 34 error messages 35 diagnostic lights 49 ESD protecting computer from 11 F fans power supply 66 processor 66 140 Index Files and Settings Transfer Wizard 22 floppy drive installing 86 problems 31 removing 85 front panel removing 96 replacing 97 H hard drive activity light 64 installing 83 problems 33 removing 82 hardware conflicts 59 Dell Diagnostics 52 problems 38 Hardware Troubleshooter 59 headphone connector 65 Help and Support Center 14 help file 14 accessing 30 Hvper Threading 27 IEEE 1394 connector 65 problems 39 Internet problems 34 IRO conflicts 59 K keyboard connector 67 problems 39 L labels Microsoft Windows 15 Service Tag 15 lights back of computer 49 diagnostic 49 hard drive activity 64 memory installation guidelines 74 installing 75 overview 73 messages error 35 Microsoft Windows label 15 modem problems 34 monitor blank 46 connecting a television 17 connecting two 17 hard to read 47 problems 46 mouse connector 67 network connector 67 Networ
15. 99 09 253 313 00 Country City International Access Code Country Code City Code France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Department Name or Service Area Website and E Mail Address Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax Website support euro dell com E mail tech_support_central_europe dell com Technical Support Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard Area Codes Local Numbers and Toll Free Numbers 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004719 0825 338 339 01559471 00 01559471 00 01 55947101 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Appendix 117 www dell com support dell com Country City International Access Code Country Code City Code Greece International Access Code 00 Country Code 30 Grenada Guatemala Gu
16. Airflow Shroud 02 92 PIOCESSOR sp Aire bee Bee OSS SESS 93 Installing the Processor 0 0 00 0000000 93 Removing the Processor 0 00 004 95 Contents Front Panel aaa a a 96 Removing the FrontPanel 2 048 96 Replacing the Front Panel 00000 97 Drive Door siii RT A 98 Removing the Drive Door 2 048 98 Replacing the Drive Door LL 000 99 Bate a L I rth es dae ee La nein de eae ee 101 Closing the Computer Cover 102 Appendix Specifications 0 105 Standard Settings 0 109 Viewing Seins lt ss si mie amp 3 8 Saga OEE b 083 109 System Setup Screens id wa eh we ee aE Re A ad 109 BOOEDECUENCE2 2 reload ee ey 109 Clearing Forgotten Passwords 2 2 2 2 2 2 2 2 20202 110 Dell Technical Support Policy U S Only 20202 111 Definition of Dell Installed Software and Peripherals 112 Definition of Third Party Software and Peripherals 112 Contacting Dell 2 2 2 02020 2000020 00200000048 112 Regulatory Notices 128 Limited Warranties and Return Policy 128 Limited Warranty for Dell Branded Hardware Products U S Only 128 Total Satisfaction Return Policy U S Only LL 131 Limited Warranty Terms for Dell Branded Hardware Products Canada Only 2 132 Total Satisfaction Return Policy Canada Only 135 Dell Software and Peripherals Canada Only 2
17. Country Code 853 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Mexico International Access Code 00 Country Code 52 Montserrat Department Name or Service Area Website and E Mail Address Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com Technical Support Brussels Belgium Home Small Business Sales Brussels Belgium Corporate Sales Brussels Belgium Customer Care Brussels Belgium Fax Brussels Belgium Switchboard Brussels Belgium Technical Support Customer Service Penang Malaysia Transaction Sales Technical Support Customer Service Transaction Sales Corporate Sales Customer Technical Support Sales Customer Service Main General Support Area Codes Local Numbers and Toll Free Numbers 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 3420808075 toll free 080016884 02 481 91 00 02 48191 19 02 481 92 99 02 481 91 00 toll free 0800 582 604 633 4949 toll free 0800 581 toll free 1 800 888 298 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269
18. Dell branded hardware products including Dell branded peripheral products What is not covered by this limited warranty This limited warranty does not cover Software including the operating system and software added to the Dell branded hardware products through our factory integration system third party software or the reloading of software e Non Dell branded and Solution Provider Direct products and accessories e Problems that result from External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Appendix Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by Dell e Products with missing or altered Service Tags or serial numbers e Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARR
19. Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support Axim Technical Support outside of Japan Axim Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard Technical Support Sales Customer Service Seoul Korea Customer Service Penang Malaysia Fax Switchboard Area Codes Local Numbers and Toll toll free Free Numbers 120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 120 981 690 81 44 556 3468 toll free toll free toll free 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 050 200 3300 050 200 3600 050 200 3300 604 633 4949 2194 6202 2194 6000 Country City International Access Code Country Code City Code Latin America Luxembourg International Access Code 00 Country Code 352 Macao
20. FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE Winpows DISPLAY SETTINGS 1 Click the Start button and click Control Panel 2 Click Appearance and Themes 3 Click Display and click the Settings tab 4 Try different settings for Screen resolution and Color quality Solving Problems 47 uo9 ap 310ddns woo japmmm Solving Problems 48 Advanced Troubleshooting Diagnostic Lights To help you troubleshoot a problem your computer has four lights labeled A B C and D see page 65 on the back panel The lights can be yellow or green When the computer starts normally the lights flash After the computer starts all four lights display solid green If the computer malfunctions the color and sequence of the lights identify the problem CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Light Pattern Problem Description Suggested Resolution The computer is in a normal off condition Verify that the computer is plugged into a O Q Q O or a possible pre BIOS failure has working electrical outlet and that you A BO TD occurred have pressed the power button A possible processor failure has occurred Reinstall the processor see page 93 and restart the computer A B C D Memorv modules are detected but a 1 Reinstall all memorv modules see memory failure has occurred page 73 A B C D 2 Ensure that
21. IF IT RESOLVES THE CONFLICT If removing the hardware resolves the conflict see the hardware documentation for configuration and troubleshooting instructions If the problem persists contact the hardware manufacturer for technical assistance CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL TROUBLESHOOTING INFORMATION CHECK FOR INTERRUPT REQUEST CONFLICTS Sce page 59 IEEE 1394 Device Problems a NOTE Check Windows Explorer to see if vour device is listed as a drive CHECK THE IEEE 1394 DEVICE Ensure that the IEEE 1394 device is properly inserted into the connector ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BV Winpows 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL PROVIDED IEEE 1394 DEVICE Contact Dell see page 112 IF VOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BV DELL Contact the IEEE 1394 device manufacturer Kevboard Problems RESTART THE COMPUTER e If the mouse is functioning shut down the computer through the Start menu see page 25 After the computer shuts down press the power button to restart the computer e If the computer does not respond to a kevstroke or the mouse press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restart the computer Solving Problems 39
22. Menu appears in the upper right corner of the screen press lt F 12 gt If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 25 and try again The Boot Device Menu appears listing all available boot devices Each device has a number next to It 3 At the bottom of the menu enter the number of the device that is to be used for the current boot only Changing Boot Sequence for Future Boots 1 Enter system setup see page 109 2 Use the arrow keys to highlight the Boot Sequence menu option and press lt Enter gt to access the pop up menu Press the up and down arrow keys to move through the list of devices Ka NOTE Write down your current boot sequence in case you want to restore it 3 4 Press the spacebar to enable or disable a device enabled devices have a checkmark 5 Press plus or minus to move a selected device up or down the list Clearing Forgotten Passwords CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 If you forget your user or setup password you cannot operate your computer or change settings in system setup until you clear the forgotten password s NOTICE This process erases both the system and setup passwords 1 Shut down the computer see page 25 NOTICE To disconnect a network cable first unplug the cable from
23. REMOVE THE POWER CABLE AND THEN RECONNECT THE MOUSE CABLE If the mouse is connected after the power is turned on the mouse appears to be nonfunctional To make the mouse function properly 1 While your computer is on remove the power cable from the back of the computer 2 Connect the mouse to the computer 3 Reconnect the power cable 4 lurn on your computer Pressing the power button does not clear the computer s settings and does not restore mouse functionality 40 Solving Problems CHECK THE MOUSE CABLE e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Ensure that the cable is firmly connected to the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse If the new mouse works the original mouse was faulty CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See page 55 CHECK FOR INTERRUPT REQUEST CONFLICTS Sce page 59 Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is connected as shown on the setup diagram see page 14 CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER No light indicates that no network communication exists Replace the network cable a network activity light integrity speed ligh
24. The box at the top of all screens that lists the computer name e Computer data Two boxes below the title box that display your computer processor L2 cache service tag and the version number of the BIOS e Options A scrollable box listing options that define the configuration of your computer including installed hardware power conservation and security features Fields to the right of the option titles contain settings or values The fields that you can change appear bright on the screen The fields that you cannot change because they are set by the computer appear less bright When lt ENTER gt appears to the right of an option title press lt Enter gt to access a popup menu of additional options e Key functions A line of boxes across the bottom of all screens that lists keys and their functions within system setup e Help Press lt F1 gt for information on the option that is selected highlighted Boot Sequence This feature allows you to change the boot sequence for devices Appendix 109 www dell com support dell com 110 Changing Boot Sequence for the Current Boot You can use this feature for example to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the Dell Dimension Resource CD but you must set the computer to boot from the hard drive when the diagnostic tests are complete 1 Turn on or restart your computer 2 WhenF2 Setup F12 Boot
25. all the connector tabs are locked 3 Restart the computer 4 It the problem persists contact Dell see page 112 Q yellow green Q off Advanced Troubleshooting 49 www dell com support dell com Light Pattern Problem Description A possible expansion card failure has occurred A BCD A possible video card failure has occurred A BCD A possible floppy or hard drive failure has occurred A BCD A possible USB failure has occurred A BCD Q yellow green O off 50 Advanced Troubleshooting Suggested Resolution 1 Determine if a conflict exists by removing a card not a video card see page 77 and then restarting the computer 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 59 4 It the problem persists contact Dell see page 112 e If the computer has a video card remove the card see page 80 reinstall it and then restart the computer If the problem still exists install a video card that you know works and restart the computer If the problem persists or the computer has integrated video contact Dell see page 112 Reseat all power and data cables and restart the computer Rein
26. appears and the operating system begins to copy files and install the devices The computer automatically restarts multiple times NOTE The time required to complete the setup depends on the size of the hard drive and the speed of your computer NOTICE Do not press any key when the following message appears Press any key to boot from the CD When the Regional and Language Options screen appears select the settings for your location and click Next Enter your name and organization optional in the Personalize Your Software screen and click Next If you are reinstalling Windows XP Home Edition at the What s your computer s name window enter a name for your computer or accept the name provided and click Next If you are reinstalling Windows XP Professional at the Computer Name and Administrator Password window enter a name for your computer or accept the one provided and a password and click Next If the Modem Dialing Information screen appears enter the requested information and click Next Enter the date time and time zone in the Date and Time Settings window and click Next If the Networking Settings screen appears click Typical and click Next If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration enter your selections If you are unsure of vour settings accept the default selections Windows XP installs the operating system
27. cleaning kit CD drive problems Ej NOTE High speed CD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen e Ensure that the volume is turned up by clicking the slidebar and dragging it up e Ensure that the sound is not muted by clicking any boxes that are checked TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD 1s defective CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 45 ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the CD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Solving Problems CLEAN THE DISC See the Dell Dimension Help file for instructions on cleaning your CDs To access help files see page 14 Problems writing to a CD RW drive CLOSE OTHER PROGRAMS The CD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before writing to the CD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD RW DISC For information on power conservation modes see the Dell Dimension Help file or search for the keyword standby in Windows He
28. com E mail dell_direct_support dell com Technical Support U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax SalesFax Switchboard Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard General Support dial from within Jamaica only Area Codes Local Numbers and Toll Free Numbers 1850 543 543 0570 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 02 577 826 90 02 696 821 14 02 696 821 13 02 696 21 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 1 800 682 3639 Appendix 119 www dell com support dell com Country City International Access Code Country Code City Code Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Korea Seoul International Access Code 001 Country Code 82 City Code 2 120 Appendix Department Name or Service Area Website and E Mail Address Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support
29. components and configures the computer The computer automatically restarts NOTICE Do not press any key when the following message appears Press any key to boot from the CD When the Welcome to Microsoft screen appears click Next Advanced Troubleshooting 61 www dell com support dell com 62 14 15 16 17 18 19 20 21 When the How will this computer connect to the Internet message appears click Skip When the Ready to register with Microsoft screen appears select No not at this time and click Next When the Who will use this computer screen appears you can enter up to five users Click Next Click Finish to complete the setup and remove the CD Reinstall the appropriate drivers with the ResourceCD Reinstall your virus protection software Reinstall your programs NOTE To reinstall and activate your Microsoft Office or Microsoft Works Suite programs you need the Product Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve Advanced Troubleshooting Removing and Installing Parts Front and Back View of the Computer Front View hard drive activity light power button drive door front panel door The hard drive light is on when the computer reads data from or writes data to the hard drive The light might also be on when a device such as your CD player is operating Press this button to turn on the computer NOTICE To avoid losing dat
30. connected and fold cables out of the way 2 Ensure that no tools or extra parts are left inside the computer 3 Close the computer cover a Pivot the cover down and into position b Press down on the cover to close it c Once the cover is closed slide the cover latch release to the right until the latch clicks into place Removing and Installing Parts cover latch release security cable slot padlock ring 4 Ifyou are using a padlock to secure your computer install the padlock NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 5 Connect your computer and devices to electrical outlets and turn them on Removing and Installing Parts 103 www dell com support dell com 104 Removing and Installing Parts Appendix Specifications Processor Processor type Level 1 LI cache Level 2 L2 cache Level 3 L3 cache Memory Type Memory connectors Memory capacities Minimum memory Maximum memory BIOS address Computer Information Chip set DMA channels Interrupt levels BIOS chip NIC System clock Intel Pentium 4 8 KB 512 KB or 1 MB pipelined burst eight way set associative write back SRAM 2 MB NOTE L3 cache is available only with the Intel Pentium 4 processor Extreme Edition 3 20 GHz supporting Hyper Threading technology 400 MHz DDR SDRAM four 128 MB 256 MB 512 MB or 1 GB non ECC
31. directory for instructions on deactivating this feature Then adjust the dial up networking connection properties 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware and then click Phone and Modem Options 3 Click your connection type to highlight it 4 Click the Dialing Rules tab and click Edit 5 Click the To Disable Call Waiting box to place a checkmark in it 6 Select the disable code from the drop down menu for example 70 7 Click Apply and click OK ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe CONTACT YOUR INTERNET SERVICE PROVIDER Contact your Internet service provider for assistance Error Messages If the message 1s not listed see the documentation for the operating system or the program that was running when the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS 2 lt gt Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button and click Control Panel 2 Click Add or Remove Programs 3 Select
32. for interference RUN THE SPEAKER DIAGNOSTICS Some speaker systems have self diagnostics See the speaker documentation for diagnostics instructions Solving Problems 45 www dell com support dell com REINSTALL THE AUDIO SOUND DRIVER See page 55 CHECK FOR INTERRUPT REQUEST CONFLICTS Sce page 59 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see page 63 DISABLE DIGITAL MODE Your headphones do not work if the CD drive is operating in digital mode To disable digital mode 1 Click the Start button click Control Panel and then click Sounds Speech and Audio Devices 2 Click Sounds and Audio Devices 3 Click the Hardware tab 4 Double click the name of your CD drive 5 Click the Properties tab 6 Uncheck the Enable digital CD audio for this CD ROM device box ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Video and Monitor Problems If the screen is blank Ea NOTE See the monitor documentation for troubleshooting procedures CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light 1s lit or blinking the monitor has power If the power light is blinking press a key on t
33. memory may not be transferred You may record your transfer by going to Dell s website e For Canada purchased computers in country transfers and to transfer from one customer to another go to www dell ca ca en gen topics segtopic_ccare_nav_013_ccare htm e Forout ot countiv transfers outside of the original country of purchase go to www dell com us en biz topics sbtopic_ccare_nav_016_ccare htm If you do not have Internet access call Dell at 1 800 847 4096 Home Consumer customers or 1 800 326 9463 Corporate Commercial or Government customers Appendix Total Satisfaction Return Policy Canada Only If you are an end user customer who bought new products directly from Dell you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price If you are an end user customer who bought reconditioned or refurbished products from Dell you may return them to Dell within 14 days after the date on the packing slip or invoice for a refund or credit of the product purchase price In either case the refund or credit will not include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent 15 restocking fee unless otherwise prohibited by law If you are an organization that bought the products under a written agreement with Dell the agreement may contain different terms for the return of products than specified by this policy To
34. microprocessors from Intel are among the most reliable components in computers What are Errata Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications Sometimes the discrepancies are caused by a design defect or error which we call errata Rigorous validation identifies most errata during the development of the processor but we do detect additional errata during the life cycle of a microprocessor When an erratum is identified our engineers work to characterize it and find a solution We work with system designers and software developers to ensure that the discrepancy does not affect their products If necessary special software or hardware solutions sometimes known as work arounds are implemented in the system design to prevent computer users from encountering the problem Errata may then be corrected in future revisions of the microprocessor No microprocessor is perfect and Intel recognizes that some consumers want to know about any errata whether or not the errata affect them Intel makes documentation of all characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service At Intel our goal is to make every computer user satisfied with his or her Pentium or Celeron processor Should you have any questions comments or concerns about your Intel microprocessor please call us at 1 800 628 8686 1997 1998 Intel Cor
35. on adjusting your graphics card s operating mode settings and functions 1 Click the Start button and click Help and Support 2 Click User and system guides 3 Locate and click the guide for your graphics card Removing the Graphics Card Driver If you want to install a different graphics card in your computer you must first remove the driver for the graphics card that is currently installed To remove a graphics card driver 1 Click the Start button and click Control Panel 2 Double click Add or Remove Programs 3 Click the name of the graphics card in the Currently installed programs list 4 Click Change Remove and follow the instructions on the screen After the driver is removed install the new card see AGP Cards on page 80 and then install the new card s driver according to the documentation that came with the card Ea NOTE If vou reinstall the graphics card that came with vour computer the card s drivers are located on the Dell Dimension ResourceCD see Drivers on page 55 for more information About Serial ATA Drives Your Dell Dimension XPS computer is compatible with both IDE and serial ATA hard drives Serial ATA drives provide the following benefits by transferring data using serial technology and flexible cables that are thinner and longer than IDE cables Improved cable routing facilitates more efficient airflow inside the chassis e Compact cable connectors save space on the system board and on
36. or cameras If you have a standard keyboard plug it into the purple keyboard connector If you have a USB keyboard plug it into a USB connector Plug a standard mouse into the green mouse connector Turn off the computer and any attached devices before you connect a mouse to the computer If you have a USB mouse plug it into a USB connector Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostics Lights on page 49 Connect a serial device such as a handheld device to the serial port Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connector Connect a serial device such as a handheld device to the serial port Removing and Installing Parts 67 www dell com support dell com 68 Before You Begin This section provides procedures for removing and replacing the components Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Precautionary Measures see page 68 e Vou have read the safety information on page 9 e You have opened the computer cover Recommended Tools Your computer is primarily a tool less one but certain procedures such as removing the heat sink blower or the control panel require the use of one or more of the following tools e Small flat blade screwdriver e 1 and 2 Phillips head screwd
37. recommended by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see page 101 If the battery still does not work properly contact Dell see page 112 Drive Problems Floppy drive problems ENSURE THAT Microsorr WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another disk to eliminate the possibility that the original floppy disk is defective e Insert a bootable floppy disk and reboot the computer ENSURE THAT THE DISK IS NOT FULL OR WRITE PROTECTED Ensure that the disk has available space and that it is not write protected locked See the following figure Solving Problems 31 www dell com support dell com 32 back of floppy disk write protected fr a NOTICE Do not attempt to clean drive heads with a swab You may accidentally misalign the heads which can render the drive inoperable CLEAN THE DRIVE Use a commercially available
38. return products you must call Dell Customer Service at 1 800 847 4096 to receive a Credit Return Authorization Number To expedite the process of your refund or credit Dell expects you to return the products to Dell in their original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment You may return software for a refund or credit only if the sealed package containing the floppy disk s or CD s is unopened Returned products must be in as new condition and all of the manuals floppy disk s CD s power cables and other items included with a product must be returned with it For customers who want to return for refund or credit only either application or operating system software that has been installed by Dell the whole system must be returned along with any media and documentation that may have been included in the original shipment The Total Satisfaction Return Policy does not apply to Dell EMC storage products It also does not apply to products purchased through Dell s Software and Peripherals division For those products please instead refer to Dell s Software and Peripheral s then current return policy see the following section Dell Software and Peripherals Canada Only Dell Software and Peripherals Canada Only Third Party Software and Peripherals Products Similar to
39. return the products to us in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment We will return the repaired or replacement products to you We will pay to ship the repaired or replaced products to you if you use an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the product to you freight collect If we determine that the product is not covered under this warranty we will notify you and inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information and removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media During the remaining years For the remaining period of the limited warranty we will replace any defective part with new or refurbished parts if we agree that it needs to be replaced When you contact us we will require a valid credit card number at the time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship t
40. see page 70 3 Press the lever on the card retention arm and raise the retention arm da AGP card lever NL edge connector f ae connector je oa PCI connector i retention arm 4 Pull the card up and out of the card clip 80 Removing and Installing Parts Installing an AGP Card 1 Follow the instructions in Before You Begin on page 68 2 Open the computer cover see page 70 3 Press the lever on the card retention arm and raise the retention arm 4 AGP card lever 5 edge connector ga connector PCI connector retention arm 4 Gently press the card into the AGP connector until it clicks into place ensuring that the tab fits into the notch on the front end of the card Lower the retention arm and press it into place securing the card s in the computer Close the computer cover see page 102 Connect the monitor cable to the card s video connector 5 6 7 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 8 Connect your computer and devices to electrical outlets and turn them on Drives Overview Your computer supports one floppy drive and a combination of up to four of the following e Either two IDE hard drives or two Serial ATA hard drives e Two CD or DVD drives Removing and Installing Parts 81 www dell com support dell com Your computer also supports this drive combination e Two Serial
41. the hard drive Combined with the improved cable routing this allows a more efficient utilization of space inside the chassis See Hard Drive on page 82 for information on serial ATA drive connections About Your RAID Configuration This section provides an overview of the RAID configuration that you selected when you purchased your computer Although there are several RAID configurations available in the computer industry for different types of uses Dell offers either RAID level 0 or RAID level 1 on the Dimension XPS computer A RAID level 0 configuration is recommended for high performance gaming and a RAID level configuration is recommended for the data integrity requirements for digital photography and audio Using Your Computer a NOTE RAID levels do not represent a hierarchv A RAID level 1 configuration is not inherentiv better or worse than a RAID level 0 configuration RAID Level 0 RAID level 0 uses a storage technique known as data striping to provide a high data access rate Data striping is a method of writing consecutive segments or stripes of data sequentially across the physical drives to create a large virtual drive Data striping allows one of the drives to read data while the other drive is searching for and reading the next block serial ATA RAID configured for RAID level 0 hard drive hard drive Another advantage of a RAID level 0 configuration is that it utilizes the full capacities of the dr
42. the network wall jack and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Removing and Installing Parts 87 www dell com support dell com CD DVD Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Removing a CD DVD Drive l Follow the instructions in Before You Begin on page 68 2 Open the computer cover see page 70 3 Disconnect the power and CD DVD drive cables from the back of the drive power cable 39777777 tabs 2 ent drive cable audio cable a NITTI drive 7N Some drives do not S have the audio cable Z 4 Press inward on the two tabs on the sides of the drive and then slide the drive upward and remove it from the drive bay Removing and Installing Parts Installing a CD DVD Drive 1 2 3 Follow the instructions in Before You Begin on page 68 Open the computer cover see page 70 If you are installing a new drive unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable select setting Connect the new drive to the set of rails that are attached to the inside of the cover If a
43. the program you want to remove 4 Click the Change or Remove Program icon 5 See the program documentation for installation instructions INSERT BOOTABLE MEDIA T he operating system is trying to boot to a nonbootable floppy disk or CD Insert a bootable floppy disk or CD Solving Problems 35 www dell com support dell com NON SYSTEM DISK ERROR A floppy disk is in the floppy drive Remove the floppy disk and restart the computer NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 112 THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk Try copying the file to a blank disk or using a larger capacity disk XX IS NOT ACCESSIBLE THE DEVICE IS NOT READY The floppy drive cannot read the disk Insert a floppy disk into the drive and try again General Problems The computer stops responding TURN THE COMPUTER OFF If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then press the pow
44. there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorientthe receiving antenna e Relocate the computer with respect to the receiver e Move the computer away from the receiver e Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits If necessary consult a Dell Technical Support representative or an experienced radio television technician for additional suggestions Limited Warranties and Return Policy Dell branded hardware products purchased in the U S or Canada come with either a 90 day 1 year 2 year 3 year or 4 year limited warranty To determine which warranty came with your hardware product s see your packing slip or invoice The following sections describe the limited warranties and return policy for the U S the limited warranties and return policy for Canada the manufacturer guarantee for Latin America and the Caribbean and the Intel Pentium and Celeron warranty for the U S and Canada Limited Warranty for Dell Branded Hardware Products U S Only What is covered by this limited warranty This limited warranty covers defects in materials and workmanship in your our end user customer s
45. 11 www dell com support dell com Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product Contacting Dell To contact Dell electronically you can access the following websites e www dell com e support dell com technical support e premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed
46. 2022 2 135 Intel Warranty Statement for Pentium and Celeron Processors Only U S and Canada Only 136 WIE iene 139 Contents 7 8 Contents ZA CAUTION Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage SAFETY General Do not attempt to service the computer yourself unless you are a trained service technician Always follow installation instruction s closely To help prevent electric shock plug the computer and device power cables into properly grounded electrical outlets These cables are equipped with 3 prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs To help avoid the potential hazard of electric shock do not use your computer during an electrical storm To help avoid the potential hazard of electric shock do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm If your computer includes a modem the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge AWG and an FCC compliant RJ 11 modular plug Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth damp
47. 30 902 118 546 91 722 92 00 917220583 Country City International Access Code Country Code City Code Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Taiwan International Access Code 002 Country Code 886 Thailand International Access Code 001 Country Code 66 Trinidad Tobago Department Name or Service Area Website and E Mail Address Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Fax Technical Support Sales Website support euro dell com E mail swisstech dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard Technical Support portable and desktop computers Technical Support servers Transaction Sales Corporate Sales Technical Support Customer Service Penang Malaysia Sales General Support Area Codes Local Numbers and Toll Free Number
48. 30 cm 1 ft of desk top space oo NOTICE Be careful when opening the computer cover to ensure that you do not accidentally disconnect cables from the system board 3 Lay the computer on its side with the cover latch release on the top as shown in the following figure 4 Open the computer cover a Slide the cover latch release toward the top of the computer b Raise the cover and pivot it toward the front of the computer Removing and Installing Parts cover latch release security cable slot padlock ring Removing and Installing Parts 71 www dell com support dell com 72 Inside View of Your Computer processor airflow shroud processor fans 2 Removing and Installing Parts System Board Components password jumper PASS SCSI_LED header SCSI_LED hard drive connector PRI_IDE battery socket front panel connector secondary drive connector SEC IDE BATTERY FRONT_PANEL floppy drive connector FDD n light iS serial ATA connector Soon EA mo SA J Bi internal speaker SPKR power connector T ENS iir clear CMOS jumper PWR r K Ii memory module Neo fan FRONT_FAN connectors 1 3 f serial ATA connector SATA_0 Waeaensoe en card connector AGP processor and heat sink connector 477 E CPU_PIN_ _A1 PCI card connectors rear fan connector a PCL SLOT _1 PCI SLOT 2 REAR_FAN2 d PCI_SLOT_3 PCI_SLOT 4 rear fan connector
49. 31 Appendix 123 www dell com support dell com Country City International Access Code Country Code City Code St Lucia St Vincent and the Grenadines Singapore Singapore International Access Code 005 Country Code 65 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Southeast Asian and Pacific Countries Spain Madrid International Access Code 00 Country Code 34 City Code 91 124 Appendix Department Name or Service Area Website and E Mail Address General Support General Support Technical Support Customer Service Penang Malaysia Transaction Sales Corporate Sales Website support euro dell com E mail dell_za_support dell com Technical Support Customer Care Sales Fax Switchboard Customer Technical Support Customer Service and Sales Penang Malaysia Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax Area Codes Local Numbers and Toll Free Numbers 1 800 882 1521 toll free 1 877 270 4609 toll free 800 6011 051 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4510 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 1
50. 3383 50 81 8800 or 01 800 888 3355 toll free 1 866 278 6822 Appendix 121 www dell com support dell com Country City International Access Code Country Code City Code Netherlands Antilles Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 New Zealand International Access Code 00 Country Code 64 Nicaragua 122 Appendix Website and E Mail Address General Support Website support euro dell com E mail Technical Support Enterprise nl_server_support dell com Latitude nl_latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax E mail Australia au_tech_support dell com Home and Small Business Government and Business Sales Fax General Support Area Codes Department Name or Service Area Local Numbers and Toll Free Numbers 001 800 882 1519 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 E mail New Zealand nz_tech_support dell com 0800 446 255 0800 444 617 0800 441 567
51. ANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THIS LIMITATION MAY NOT APPLY TO YOU WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU How long does this limited warranty last This limited warranty lasts for the time period indicated on your packing slip or invoice except that the limited warranty on Dell branded batteries lasts only 1 year and the limited warranty on the lamps for Dell branded projectors lasts only 90 days The limited warranty begins on the date of the packing slip or invoice The warranty period is not extended if we repair or replace a warranted product or any parts Dell may change the availability of limited warranties at its discretion but any changes will not be retroactive Appe
52. ATA drives in either a RAID level 0 configuration or a RAID level 1 configuration e One IDE hard drive e Two CD or DVD drives floppy drive CD DVD drives Hard Drive fy CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Removing a Hard Drive l Follow the instructions in Before You Begin on page 68 2 Open the computer cover see page 70 82 Removing and Installing Parts 3 4 Disconnect the power and hard drive cables from the drive power cable power cable tabs 2 tabs 2 _ serial ATA IDE hard N hard drive drive cable A 4 serial ATA hard IDE hard a drive cable drive A DW N system board COMNECKON svstem board Twal connector jA IDE hard drive example serial ATA hard drive example Press in on the tabs on each side ot the drive and slide the drive up and out Installing a Hard Drive 1 2 3 4 5 Unpack the replacement hard drive and prepare it for installation Check the documentation for the drive to verify that it is configured for your computer Follow the instructions in Before You Begin on page 68 Open the computer cover see page 70 If your replacement hard drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket rails to the new drive by aligning the screw holes on the drive with the s
53. Begin on page 68 Open the computer cover see page 70 Remove the processor airflow shroud see page 91 A W N PP Remove the processor heat sink a Remove the retention module clip by pressing in on the tab and lifting the retention module clip up b Pull the release lever out until the heat sink is released c Lift the heat sink away from the processor retention module clip retention poms a cl heat sink f 4 i S processor UF release tab NOTICE Lay the heat sink down with the thermal grease facing upward 00 NOTICE If you are installing a processor upgrade kit from Dell discard the original heat sink If you are not installing a processor upgrade kit from Dell reuse the original heat sink when you install your new processor Pull the release lever straight up until the processor is released O o NOTICE Be careful not to bend any of the pins when you remove the processor from the socket Bending the pins can permanently damage the processor Removing and Installing Parts 95 www dell com support dell com 96 release lever 6 Remove the processor from the socket If you are replacing the processor leave the release lever extended in the release position so that the socket is ready for the new processor and go to Installing the Processor on page 93 7 Replace the airflow shroud see page 92 8 Close the computer cover see page 102 NOTICE To connect a network c
54. Dell Dimension XPS headphone connector microphone connector i i USB 2 0 connectors 2 ae IEEE 1394 connector serial connector 1 ff fans 2 serial connector 2 parallel connector diagnostic lights 4 4 cover latch release T ili mouse connector network adapter connector keyboard connector e VGA video connector DVI video connector 1 security cable slot modem PCI sound card pa E with IEEE SR oli card slots 4 padlock ring power connector DOLL www dell com support dell com Notes Notices and Cautions Ea NOTE A NOTE indicates important information that helps vou make better use of vour computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem fy CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Dell Dimension Help file To access help files see page 30 If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2003 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this tex
55. EL DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU IF THESE LAWS APPLY THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THIS LIMITATION MAY NOT APPLY TO YOU LIMITATIONS OF LIABILITY INTEL S RESPONSIBILITY UNDER THIS OR ANY OTHER WARRANTY IMPLIED OR EXPRESS IS LIMITED TO REPAIR REPLACEMENT OR REFUND AS SET FORTH ABOVE THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY INTEL IS NOT RESPONSIBLE FOR INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY INCLUDING BUT NOT LIMITED TO LOST PROFITS DOWNTIME GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR PENTIUM PROCESSOR SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION T
56. Ensure that Turn off System Restore is unchecked Resolving Software and Hardware Incompatibilities Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured To check for conflicts on a computer running Windows XP 1 2 3 4 Click the Start button and click Control Panel Click Performance and Maintenance and click System Click the Hardware tab and click Device Manager In the Device Manager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red x if the device has been disabled Double click any conflict to display the Properties window If an IRQ conflict exists the Device status area in the Properties window reports the cards or devices that share the device s IRQ Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager To use the Windows XP Hardware Troubleshooter 1 2 3 4 Click the Start button and click Help and Support Type hardware troubleshooter in the Search field and click the arrow to start the search Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Advanced Troubleshooting 59 www dell com support dell com 60 Reinstalling Microsoft Windo
57. Go to support dell com for help with general usage installation and troubleshooting questions The support website offers several different tools to help you such as Dell Forum a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e mail See Dell Support Website on page 13 for more information about the website See Dell Technical Support Policy U S Only on page 111 fora description of the hardware and software support provided by Dell CALL DELL If you cannot solve your problem using the Dell Support website or e mail service call Dell for technical assistance see page 112 See Dell Technical Support Policy U S Only on page 111 for a description of the hardware and software support provided by Dell General hardware problems If your computer exhibits one or more of the following symptoms a device conflict may exist e Your computer locks up particularly while using a specific device e lt A recently added device does not work e A sound card emits noise or demonstrates other problems e Unintelligible characters print from the printer e The mouse pointer does not move or stutters when it moves e Messages appear stating that the computer is not operating at maximum performance e Errors occur and programs crash for no apparent reason e Nothing displays on the monitor Solving Problems REMOVE ANY RECENTLY ADDED HARDWARE TO SEE
58. IMITATION ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU How long does this limited warranty last This limited warranty lasts for the time period indicated on your packing slip or invoice except that the limited warranty on Dell branded batteries lasts only year and the limited warranty on the lamps for Dell branded projectors lasts only 90 days The limited warranty begins on the date of the packing slip or invoice The warranty period is not extended if we repair or replace a warranted product or any parts Dell may change the terms and availability of limited warranties at its discretion but any changes will not be retroactive that is the warranty terms in place at the time of purchase will apply to your purchase What do do if need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have your Dell Service Tag or order number available Individual Home Consumers Home Office and Small Canada Only Business Customers Technical Suppor
59. O JURISDICTION 136 Appendix Intel Pentium and Celeron Processors are backed by a three year limited warranty Please refer to the reverse side of this card for complete warranty details Intel s Commitment to Quality Intel is committed to producing the highest quality processors available That s why we have hundreds of people dedicated to continuously improve our design manufacturing and testing technology We put every one of our Pentium and Celeron processors through a rigorous battery of tests during the design and manufacturing processes To verify that the new chip will correctly run the software written for Intel Architecture processors a team of Intel engineers is dedicated to compatibility testing In a state of art lab this group runs an extensive set of operating systems applications network tests and stress tests repeatedly to ensure that the processor is compatible with representative software Just as importantly we work with hardware and software companies in the computer industry to ensure that our processors are compatible with their products Additionally a sampling of Intel processors are subjected to a rigorous burn in test whereby the chip is operated at higher than normal temperatures and voltages During this burn in period the processor experiences the equivalent of weeks of normal usage These units are monitored for failures as part of our ongoing quality assurance process As a result today s
60. Problems 000000 Mouse Problems 2 2 2 2 0 0000 00 beg Network Problems 2 2 2 2020200 00 0000002 en Contents Power Problems 2 2 2 2 2020 0 a 2 ne 42 Printer Problems 2 2 2 2 20202020 200200000054 4 43 ScannerProblems 2 2 2 2 0 0 0 0 000 4 bee 44 Sound and Speaker Problems 45 No sound fromspeakers 0 0 00 0 004 45 Nosoundfromheadphones 0 0 00 004 46 Video and Monitor Problems 2 aa 46 If the screen is blank 2 20 2020202202000200 00040 46 If the screen is difficult to read 4 Advanced Troubleshooting Diagnostic Lights 2 202 020 0000 0000000008 49 DellDiagnostics 2 2 0200 0 0000000000 0004 52 When to Use the Dell Diagnostics 0 020 20000020 52 Starting the Dell Diagnostics 0 0 52 Dell Diagnostics MainMenu 04 54 DIIVErS isa EE eS EEA ERR EER 55 What Is a Driver 2 2 a 55 Identifying Drivers 2 aa 56 Reinstalling Drivers 2 2 2 56 Using Microsoft Windows XP System Restore 57 Creating a Restore Point 2 57 Restoring the Computer to an Earlier Operating State 58 Undoing the Last System Restore 0 58 Resolving Software and Hardware Incompatibilities 59 Reinstalling Microsoft Windows XP 60 DElore YOU DEON 24 2626245 24 22 een eG Oe Be wee ESS 60 Reinstalling Wind
61. RIVER See the printer documentation for instructions Scanner Problems Ka NOTE Dell does not cover the scanner s warranty If you need technical assistance for your scanner call the scanner s manufacturer See the scanner documentation for the correct phone number CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e If your scanner has a power cable ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on e Ensure that the scanner cable is firmly connected to the computer and to the scanner VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT Winpows 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Scanners and Cameras If vour scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Solving Problems Sound and Speaker Problems Ka NOTE For optimum performance install a PCI sound card only in PCI slot 3 or 4 No sound from speakers Ka NOTE The volume control in some MP3 plavers overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume
62. Software and Hardware Incompatibilities on page 59 4 It the problem persists contact Dell see page 112 Advanced Troubleshooting 51 www dell com support dell com Light Pattern Problem Description Another failure has occurred A B C D The computer is in a normal operating condition after POST A BCD Q yellow green O off Dell Diagnostics When to Use the Dell Diagnostics Suggested Resolution e Ensure that the cables are properly connected to the system board see page 73 from the hard drive CD drive and DVD drive e If the problem persists contact Dell see page 112 None If you experience a problem with your computer perform the checks in Solving Problems see page 29 and run the Dell Diagnostics before you contact Dell for technical assistance Running the Dell Diagnostics may help you resolve the problem without contacting Dell If you do contact Dell the test results can provide important information for Dell s service and support personnel The Dell Diagnostics allows you to e Perform tests on one or all devices e Select tests based on a symptom of the problem you are having e Choose how many times a test is run e Suspend testing if an error is detected e Access help information that describes the tests and devices e Receive status messages that tell you whether tests completed successfully e Receive error messages if problems are detected Starting
63. a do not use the power button to turn off the computer Instead perform a Microsoft Windows shutdown Open the drive door to access the floppy and CD DVD drives Open the door to use the front panel connectors Removing and Installing Parts 63 www dell com support dell com 64 Front View Doors Open headphone connector Use the headphone connector to attach headphones and most kinds of speakers for listening to all sounds in your computer including your CD player and system sounds such as beeps microphone connector Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards IEEE 1394 connector Attach high speed serial multimedia devices such as a digital video camera Removing and Installing Parts Back View co M Oo ol gt processor fans 2 cover latch release VGA video connector security cable slot padlock ring power connector power supply fans card slots For optimal cooling two processor fans are provided Do not block the vents To open the computer lay the computer on its side with the cover latch release at the top and then push the latch to th
64. able first plug the cable into the network wall jack and then plug it into the computer 9 Connect your computer and devices to electrical outlets and turn them on Front Panel ji CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions on page 9 Removing the Front Panel l Follow the instructions in Before You Begin on page 68 Open the computer cover see page 70 2 3 Disconnect and remove all disk drives see Drives on page 81 4 Release the front panel by pressing each of the front panel release tabs There are seven release tabs Removing and Installing Parts 5 Close the computer cover halfway and pull the front panel away from the computer Replacing the Front Panel To replace the front panel perform the removal procedure in reverse Removing and Installing Parts 97 www dell com support dell com 98 Drive Door fy CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Removing the Drive Door 1 Open the drive door Removing and Installing Parts 2 Unsnap the top bracket hinge and pull the top of the drive door outward away from the computer top bracket hinge bottom bracket hinge 3 Lift the bottom bracket hinge away from the computer Replacing the Drive Door To prevent damage to your computer the drive door is designed to break away from the computer if it is opened
65. adapter Activity light on integrated network adapter Diagnostic lights 10 100 1000 Ethernet connector 6 pin mini DIN two front panel and six back panel USB 2 0 compliant connectors one front panel connector for headphones one front panel connector for microphone 4 pin connector 4 pin connector 34 pin connector 3 pin connector 34 pin connector 7 pin connector five connectors for line in line out microphone surround and center Low Frequency Effects LFE channel one front panel 6 pin serial connector one back panel 6 pin serial connector push button green light on power button blinking green in sleep state solid green for power on state green green light for 10 Mb operation orange light for 100 Mb operation yellow light for 1000 Mbps or l Gbps operation yellow blinking light four lights on the back panel Appendix 107 www dell com support dell com Power DC power supply Wattage Heat dissipation Voltage see page 9 for important voltage setting information Backup battery Physical Height Width Depth Weight Environmental Temperature Operating Storage Relative humidity Maximum vibration Operating Storage Maximum shock Operating Storage Appendix 460 W 1000 BTU hr fixed voltage power supply 110 V at 50 60 Hz manual selection and auto sensing power supplies 90 to 135 V at 50 60 Hz 180 to 265 V at 50 60 Hz 100 V at 50 60 H
66. are Preferred Accounts Corporate Customer Care Home Small Business Technical Support Preferred Accounts Corporate Technical Support Switchboard General Support General Support Area Codes Local Numbers and Toll Free Numbers toll free 0 800 444 0733 0 810 444 3355 11 4515 7139 11 4515 7138 toll free 800 1578 1 300 65 55 33 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 0820 240 530 00 toll free 1 866 278 6818 1 800 534 3066 Appendix 113 www dell com support dell com Country City International Access Code Country Code City Code Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Bermuda Bolivia Brazil International Access Code 00 Country Code 55 City Code 51 British Virgin Islands Brunei Country Code 673 Canada North York Ontario International Access Code 011 Cayman Islands 114 Appendix Department Name or Service Area Website and E Mail Address Website support euro dell com E mail tech be dell com E mail for French Speaking Customers support euro dell com be fr emaildell Technical Support Customer Care Corporate Sales Fax Switchboard General Support General Support Website www dell com br Customer Support Te
67. ble restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore Click Undo my last restoration and click Next Click Next The System Restore screen appears and the computer restarts 4 After the computer restarts click OK Advanced Troubleshooting Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 2 3 4 5 Click the Start button and click Control Panel Click Performance and Maintenance Click System Click the System Restore tab
68. bleshooting hints and tips articles from technicians Online discussions with other users and and online courses technical support Community Forum Online discussion with other Dell customers Documentation for my computer e Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information order status warranty and repair information Downloads Drivers patches and software updates Reference Computer documentation product specifications and white papers Finding Information for Your Computer 13 www dell com support dell com What are you looking for How to set up my computer Additional information about setting up my computer How to troubleshoot and solve problems How to remove and install parts Technical specifications How to contact Dell Tips on using Windows How to play CDs and DVDs How to use standby mode and hibernate mode How to change my display resolution How to clean my computer How to use Windows Documentation for my computer Documentation for devices such as a modem 4 Find It Here Setup Diagram i LI i ui Dell Dimension Help File 1 Click the Start button and click Help and Support 2 Click User and svstem guides and click User s guides 3 Click Dell Dimension Help Windows Help and Support Center 1 Click the Start button and click Help and Support 2 T
69. card documentation Removing a PCI Card 1 Follow the instructions in Before You Begin on page 68 O Ul a WN Open the computer cover sce page 70 Press the lever on the card retention arm and raise the retention arm If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see page 112 Removing and Installing Parts 79 www dell com support dell com a NOTE You must install filler brackets over empty card slot openings to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer Lower the retention arm and press it into place securing the card s in the computer Close the computer cover see page 102 7 8 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 9 Connect your computer and devices to electrical outlets and then turn them on 10 Remove the card s driver from the operating system AGP Cards fy CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Your Dell computer provides a connector for an AGP card Removing an AGP Card 1 Follow the instructions in Before You Begin on page 68 2 Open the computer cover
70. ce Area Website and E Mail Address Sales Customer Support and Technical Support Tech Support website support ap dell com china Tech Support E mail cn_support dell com Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts Fast Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts General Support General Support Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax TechFax Switchboard Area Codes Local Numbers and Toll toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free Free Numbers toll free 1230 020 4823 818 1350 800 858 2437 800 858 2333 800 858 2060 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2222 800 858 2355 800 858 2811 800 858 2621 980 9 15 3978 0800 012 0435 02 2186 27 27 02 2186 27 Il 02 2186 27 14
71. chnical Support Tech Support Fax Customer Care Fax Sales General Support Customer Technical Support Penang Malaysia Customer Service Penang Malaysia Transaction Sales Penang Malaysia Online Order Status www dell ca ostatus AutoTech automated technical support TechFax Customer Care Home Sales Small Business Customer Care med large business government Technical Support Home Sales Small Business Technical Support med large bus government Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Service Sales General Support Area Codes Local Numbers and Toll Free Numbers 02 481 92 88 02 48191 19 02 481 91 00 02 481 92 99 02 481 91 00 1 800 342 0671 toll free 800 10 0238 toll free toll free toll free toll free toll free toll free toll free toll free toll free 0800 90 3355 51 481 5470 51 481 5480 0500 90 3390 1 866 278 6820 604 633 4966 604 633 4949 604 633 4955 1 800 247 9362 1 800 950 1329 1 800 847 4096 1 800 326 9463 1 800 847 4096 1 800 387 5757 1 800 387 5752 1 800 387 5755 1 866 440 3355 1 800 805 7541 Country City International Access Code Country Code City Code Chile Santiago Country Code 56 City Code 2 China Xiamen Country Code 86 City Code 592 Colombia Costa Rica Czech Republic Prague International Access Code 00 Country Code 420 City Code 2 Department Name or Servi
72. crew holes on the bracket rails and then inserting and tightening all four screws two screws on each rail Removing and Installing Parts 83 www dell com support dell com 6 Install the hard drive into the computer by gently sliding the drive into place until you hear it click securely tabs 2 IDE hard drive cable IDE hard drive system board connector IDE hard drive example 84 Removing and Installing Parts power cable tabs 2 Xeni ATA hard drive Ao X x WAX serial ATA hard drive cable svstem board al connector serial ATA hard drive example Connect the power and hard drive cables to the drive Check all connectors to be certain that they are properly cabled and firmly seated Close the computer cover see page 70 7 8 9 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 10 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Floppy Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions page 9 Removing a Floppy Drive 1 Follow the instructions in Before You Begin on page 68 2 Open the computer cover see page 70 3 Disconnect the power and floppy drive cables from the back of the floppy dri
73. ctor If vou have a modem connect a telephone cable to the modem connector optional Ka NOTE For optimum performance install a modem card onlv in PCI slot 2 3 or 4 DVI video connector If your monitor has a DVI connector plug it into the DVI connector on the computer If your monitor has a VGA connector plug it into the VGA connector on the computer network adapter To attach your computer to a network or broadband device connect one end of a connector network cable to either a network jack or to your network or broadband device Connect the other end of the network cable to the network adapter connector on the back panel of your computer A click indicates that the network cable has been securely attached On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation oOo E T network or broadband jack Removing and Installing Parts USB 2 0 connectors 6 keyboard connector mouse connector diagnostic lights 4 serial connector COM 2 parallel connector serial connector COM 1 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks
74. ding search the Knowledge Base on the Dell Support website at support dell com Overclocking Dell locks the processor multiplier options in system setup to prevent processor overclocking The first and most important reason for preventing overclocking is that Dell s performance labs vigorously test and fine tune Dell computers at the system level in an attempt to attain the best possible overall performance Any performance modification that is not implemented in the labs could cause performance degradation When you receive your computer in the configuration that you ordered it 1s already primed for high performance The second reason is that an overclocked processor in general creates excessive heat and electrical fields that can cause heat fatigue failures within the processor thus possibly shortening its expected life span Even slight overclocking can cause a computer to become unstable and lock up There are several after market performance modification products available through various sources but Dell discourages and does not support the use of those products on its computers Optimizing Performance Solving Problems Finding Solutions Sometimes it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions START HERE Is the power light on O See page 42 YES Press a key or move the Is the power light blinking YES mouse See the De Dime
75. down or off CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENABLE DIGITAL MODE Your speakers do not work if the CD drive is operating in analog mode To enable digital mode 1 Click the Start button click Control Panel and then click Sounds Speech and Audio Devices 2 Click Sounds and Audio Devices 3 Click the Hardware tab 4 Double click the name of your CD drive 5 Click the Properties tab 6 Check the Enable digital CD audio for this CD ROM device box ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check
76. e left See Opening the Computer Cover on page 70 If your monitor has a DVI connector plug it into the DVI connector on the computer If your monitor has a VGA connector plug it into the VGA connector on the computer Use a security cable with the slot to help secure your computer Insert a padlock to lock the computer cover Insert the power cable For optimal cooling two power supply fans are provided Do not block the vents Access connectors for any installed PCI 4 slots and AGP cards 1 slot Removing and Installing Parts 65 www dell com support dell com 9 66 PCI sound card with e Line in connector Use the blue line in connector to attach a record playback IEEE 1394 device such as a cassette player CD player or VCR Microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program e Line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers e Surround connector Use the black surround connector to attach multichannel capable speakers Center LFE connector Use the yellow center Low Frequency Effects LFE connector to attach your subwoofer e EEE 1394 connector Attach high speed serial multimedia devices such as a digital video camera Ea NOTE For optimum performance install a PCI sound card onlv in PCI slot 3 or 4 modem conne
77. ecifications for a period of three 3 years after the date the Pentium or Celeron processor was purchased whether purchased separately or as part of a computer system If the Pentium or Celeron processor which is the subject of this Limited Warranty fails during the warranty period for reasons covered by this Limited Warranty Intel at its option will e REPAIR the Pentium or Celeron processor by means of hardware and or software OR e REPLACE the Pentium or Celeron processor with another Pentium or Celeron processor OR if Intel is unable to repair or replace the particular Pentium or Celeron processor e REFUND the then current value of the Pentium or Celeron processor THIS LIMITED WARRANTY AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW APPLY ONLY TO THE ORIGINAL PURCHASER OF THE PENTIUM OR CELERON PROCESSOR OR PENTIUM OR CELERON PROCESSOR BASED COMPUTER AND LAST ONLY FOR AS LONG AS SUCH PURCHASER CONTINUES TO OWN THE PROCESSOR Extent of Limited Warranty Intel does not warrant that your Pentium or Celeron processor will be free from design defects or errors known as errata Current characterized errata are available upon request This limited warranty is for purchasers in the United States and Canada only The limited warranty does not cover any costs relating to removal or replacement of any Pentium or Celeron processors that are soldered or otherwise permanently affixed to your system s motherboard This limited warran
78. ed during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see page 112 Ea NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 Ifyou run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test 54 Advanced Troubleshooting Tab Function Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 When the tests are completed if you are running the Dell Diagnostics from the ResourceCD remove
79. ell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional Support service contract purchased with the computer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the stan dard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the com puter s service contract Appendix 1
80. ems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by Dell e Products with missing or altered Service Tags or serial numbers e Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE STATUTORY OR OTHERWISE SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS THEREFORE THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU Appendix WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT L
81. ened with water Do not use liquid or aerosol cleaners which may contain flammable substances To help avoid possible damage to the system board wait 5 seconds after turning off the computer before disconnecting a device from the computer To avoid shorting out your computer when disconnecting a network cable first unplug the cable from the network adapter on the back of your computer and then from the network jack When reconnecting a network cable to your computer first plug the cable into the network jack and then into the network adapter To help protect your computer from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or uninterruptible power supply UPS Ensure that nothing rests on your computer s cables and that the cables are not located where they can be stepped on or tripped over Do not push any objects into the openings of your computer Doing so can cause fire or electric shock by shorting out interior components Keep your computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath your computer do not place your computer in a closed in wall unit or on a bed sofa or rug CAUTION Safety Instructions 9 www dell com support dell com SAFETY When Using Your Computer As you use your computer observe the following safe handling guidelines fly CAUTION Do not operate your computer with any cove
82. er button again to turn on the computer You might lose data if you are unable to perform an operating system shutdown A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task 36 Solving Problems A program crashes repeatedly Ea NOTE Software usuallv includes installation instructions in its documentation or on a floppv disk or CD CHECK THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you solve the problem Ensure that you properly installed and configured the program If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs dAccessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If the computer does not respond to a keystroke or a proper shutdown press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restar
83. he return policy period applicable to the product you want to return You must obtain a Credit Return Authorization Number in order to return the product See Contacting Dell or Getting Help in your customer documentation or www dell com us en gen contact htm to find the appropriate contact information for obtaining customer assistance You must ship the products to Dell within 5 days of the date that Dell issues the Credit Return Authorization Number You must also return the products to Dell in their original packaging in as new condition along with any media documentation and all other items that were included in the original shipment prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Limited Warranty Terms for Dell Branded Hardware Products Canada Only What is covered by this limited warranty This limited warranty covers defects in materials and workmanship in your our end user customer s Dell branded hardware products including Dell branded peripheral products What is not covered by this limited warranty This limited warranty does not cover Software including the operating system and software added to the Dell branded hardware products through our factory integration system or the reloading of the software e Non Dell branded and Solution Provider Direct products and accessories e Problems that result from External causes such as accident abuse misuse or probl
84. he computer Ka NOTE If vour computer has integrated video do not connect either monitor to the integrated video connector If both monitors have VGA connectors a Connect one of the monitors to the VGA blue connector on the computer b Connect the other monitor to the optional VGA adapter and connect the VGA adapter to the DVI white connector on the computer optional VGA adapter yt l VGA blue connector NI p Sg TV OUT connector DVI white connector If one monitor has a VGA connector and the other one has a DVI connector a Connect the VGA connector on the monitor to the VGA blue connector on the computer 18 Using Your Computer b Connect the DVI connector on the other monitor to the DVI white connector on the computer Ea NOTE To connect a television to your computer you must purchase an S video cable which is available at most consumer electronics stores An S video cable is not included with vour computer If one of the monitors is a television a Connect one end of the S video cable to the TV OUT connector on the computer b Connect the other end of the S video cable to the S video input connector on your television c Connect the VGA or DVI monitor as described on page 18 3 Turn on the computer The Microsoft Windows desktop displays on the primary monitor 4 Enable clone mode or extended desktop mode in the display settings e n clone m
85. he keyboard or move the mouse CHECK THE MONITOR CABLE CONNECTION Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins Ensure that the video cable is connected as shown on the setup diagram for your computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp 46 Solving Problems SWAP THE POWER CABLES Swap the computer and monitor power cables to determine if the power cable is defective TEST THE VIDEO EXTENSION CABLE IF USED If you are using a video extension cable and removing the cable solves the problem the cable 1s defective TEST ANOTHER MONITOR If another monitor is available connect it to the computer CHECK THE DIAGNOSTIC LIGHTS Sce page 49 If the screen is difficult to read CHECK THE MONITOR SETTINGS Sce the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO
86. he remaining period of the limited warranty for the product you bought Dell owns all parts removed from repaired products May transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us The limited warranty on Dell branded memory may not be transferred You may record your transfer by going to Dell s website e If you are an Individual Home Consumer go to www dell com us en dhs topics sbtopic_015_ccare htm e If you are a Home Office Small Medium Large or Global Commercial Customer go to www dell com us en biz topics sbtopic_ccare_nav_015_ccare htm e If you are a Government Education or Healthcare Customer or an Individual Home Consumer who purchased through an Employee Purchase Program go to www dell com us en pub topics sbtopic_015_ccare htm If you do not have Internet access call your customer care representative or call 1 800 624 9897 Total Satisfaction Return Policy U S Only We value our relationship with you and want to make sure that you re satisfied with your purchases That s why we offer a Total Satisfaction return policy for most products that vou the end user customer purchase directly from Dell Under this policy you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid less shipping and handling and applicable restocking fees as foll
87. he replacement part to you If we do not receive the original part within 30 days we will charge to your credit card the then current standard price for that part Appendix We will pay to ship the part to you if you use an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the part freight collect We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us NOTE Before you replace parts make sure to back up the data on the hard drive s and any other storage device s in the product s We are not responsible for lost or corrupted data What if purchased a service contract If your service contract is with Dell service will be provided to you under the terms of the service agreement Please refer to that contract for details on how to obtain service If you purchased through us a service contract with one of our third party service providers please refer to that contract for details on how to obtain service How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or systems that have been returned to Dell some of which were never used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for t
88. hen appropriate e When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before disconnecting the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned 10 CAUTION Safety Instructions e Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor chip by its edges not by its pins fy CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Do not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the nearest battery deposit site SAFETY Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside your computer To prevent static damage discharge static electricity from your body before you touch any of your computer s electronic components such as the processor You can do so by touching an unpainted metal surface on the computer chassis As you continue to work inside the computer periodical
89. ho bought Dell Software and Peripherals products directly from a Dell company you may return Dell Software and Peripherals products that are in as new condition to Dell up to 30 days from the date on the packing slip or invoice for a refund of the product purchase price if already paid This refund will not include any shipping and handling charges shown on your packing slip or invoice you are responsible for those Appendix 135 www dell com support dell com To return products you must call Dell Customer Service at 1 800 387 5759 to receive a Credit Return Authorization Number You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer s packaging which must be in as new condition prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment To qualify for refund or replacement returned products must be in as new condition software products must be unopened and all of the manuals floppy disk s CD s power cables and other items included with a product must be returned with it Intel Warranty Statement for Pentium and Celeron Processors Only U S and Canada Only Intel s Three Year Limited Warranty Limited Warranty Intel warrants that its family of Pentium and Celeron processors if properly used and installed will be free from defects in materials and workmanship and will substantially conform to Intel s publicly available sp
90. i REAR_FAN1 power connector 12V_PWR Memory You can increase your computer memory by installing memory modules on the system board For information on the type of memory supported by your computer see Memory on page 105 a NOTE DDR 333 memorv operates at 320 MHz when used with an 800 MHz front side bus processor Removing and Installing Parts 73 www dell com support dell com DDR Memory Overview DDR memory modules should be installed in pairs of matched memory size This means that if you purchased your computer with 256 MB of memory installed and you want to add another 256 MB of memory you must install it in the appropriate connector If the DDR memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance Ka NOTE Alwavs install DDR memorv modules in the order indicated on the svstem board The recommended memory configurations are e A pair of matched memory modules installed in connectors DIMMI and DIMM2 OT e A pair of matched memory modules installed in connectors DIMMI and DIMM2 and another matched pair installed in connectors DIMM3 and DIMM4 Additional memory recommendations include Do not install ECC memory modules e Be sure to install a single memory module in DIMM 1 or the connector closest to the processor before you install modules in the other connectors Memory Installation Guidelines matched pair of memory module
91. instructs you to do so NOTICE To prevent conflicts with Windows XP disable any virus protection software installed on your computer before you reinstall Windows XP See the documentation that came with the software for instructions Booting From the Operating System CD l Save and close any open files and exit any open programs 2 Insert the Operating System CD Click Exit if Install Windows XP message appears 3 Restart the computer 4 Press lt F12 gt immediately after the DELL logo appears If the operating system logo appears wait until you see the Windows desktop and then shut down the computer and try again Press the arrow keys to select CD ROM and press lt Enter gt When the Press any key to boot from CD message appears press any key Advanced Troubleshooting Windows XP Setup 1 10 ll 12 13 When the Windows XP Setup screen appears press lt Enter gt to select To set up Windows now Read the information on the Microsoft Windows Licensing Agreement screen and press lt F8 gt to accept the license agreement If your computer already has Windows XP installed and you want to recover your current Windows XP data type r to select the repair option and remove the CD If you want to install a new copy of Windows XP press lt Esc gt to select that option Press lt Enter gt to select the highlighted partition recommended and follow the instructions on the screen The Windows XP Setup screen
92. it down lightly to seat it Rotate the release lever back toward the system board until it snaps into place securing the processor Removing and Installing Parts 93 www dell com support dell com pin 1 corners of processor and socket aligned gt eae lever ee SI Da o ee processor socket 8 Install the heat sink a Insert the notched end of the heat sink onto the end of the retention base that is opposite the hinge b Lower the heat sink until it fits securely in the base c When the heat sink is secured pivot the rentention module clip back until the tab snaps into place to secure the heat sink 9 If you installed a processor replacement kit from Dell return the original heat sink assembly and processor to Dell in the same package in which your replacement kit was sent 10 Replace the airflow shroud see page 92 11 Close the computer cover see page 102 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 12 Connect your computer and devices to electrical outlets and turn them on 94 Removing and Installing Parts Removing the Processor Ea NOTE It is recommended that only a technically knowledgeable person perform this procedure fy CAUTION The processor can get very hot during normal operation Ensure that the processor has had sufficient time to cool before you touch it Follow the instructions in Before You
93. ives If you have two 120 GB drives installed you have 240 GB on which to store data NOTICE Because RAID level 0 provides no data redundancy if one drive fails then the data on the other drive is also inaccessible Therefore ensure that you perform regular backups when you use a RAID level 0 configuration RAID Level 1 RAID level 1 uses a data redundancy storage technique known as mirroring When data is written to the primary drive it is then duplicated or mirrored on the other drive A RAID level configuration sacrifices high data access rates for its data redundancy advantages Using YourComputer 21 www dell com support dell com 22 serial ATA RAID configured for RAID level 1 segment 1 duplicated segment 2 duplicated hard drive hard drive If a drive failure occurs subsequent read and write operations are directed to the surviving drive A replacement drive can then be rebuilt using the data from the surviving drive Also because data is duplicated on both drives two 120 GB RAID level 1 drives collectively have a maximum of 120 GB on which to store data Transferring Information to a New Computer The Microsoft Windows XP operating system provides a Files and Settings Transfer wizard to move data from the source computer to the new computer You can move data such as e F mails e Toolbar settings e Window sizes e Internet bookmarks You can transfer the data to the new computer ove
94. k Setup Wizard 25 problems 41 Network Setup Wizard 25 0 Operating System CD 15 operating system reinstalling Windows XP 60 overclocking 28 P padlock ring 66 passwords clearing 110 PC Meandss 77 installing 77 removing 79 performance chip set 27 Hyper Threading 27 Intel Performance Acceleration Technology 27 memory and front side bus 27 overclocking 28 Performance Acceleration Technology 27 power button 64 connector 66 problems 42 turning off your computer 25 power light conditions 42 power supply fans 66 printer problems 43 problems battery 31 blue screen 37 CD drive 32 CD RW drive 33 computer crashes 36 37 computer stops responding 36 conflicts 59 Dell Diagnostics 52 diagnostic lights 9 drives 31 DVD drive 33 e mail 34 error messages 35 finding solutions 29 floppy drive 31 Problems continued general 36 hard drive 33 hardware 38 IEEE 1394 39 Internet 34 keyboard 39 modem 34 monitor hard to read 47 monitor is blank 46 network 41 other 38 power 42 power light conditions 42 printer 43 program crashes 37 program stops responding 36 programs and Windows compatibility 37 restore to previous state 57 scanner 44 screen hard to read 47 screen is blank 46 software 36 37 sound and speakers 45 troubleshooting chart 29 video and monitor 46 volume adjusting 45 processor fans 66 installing 93
95. lick the Hardware tab Click Device Manager Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver sec page 56 Reinstalling Drivers NOTICE The Dell Support website at support dell com and your Dell Dimension ResourceCD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 O N oO UI A W N Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see page 57 to return your computer to the operating state that existed before you installed the new driver 56 Advanced Troubleshooting Using the ResourceCD If using Device Driver Rollback or System Restore see page 57 does not resolve the pr
96. lp To access help files see page 14 DVD drive problems Fog NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives TEST THE DRIVE WITH ANOTHER DVD Insert another DVD to eliminate the possibility that the original DVD is defective ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC See the Dell Dimension Help file for instructions on cleaning your DVDs To access help files see page 14 CHECK FOR INTERRUPT REQUEST CONFLICTS Sce page 59 Hard drive problems RUN CHECK DISK 1 Click the Start button and click My Computer 2 Right click the drive letter local disk that you want to scan for errors and then click Properties 3 Click the Tools tab 4 Under Error checking click Check Now 5 Click Start Solving Problems 33 www dell com support dell com 34 E Mail Modem and Internet Problems Ka NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network Ka NOTE For optimum performance install a modem card only in PCI slot 2 3 or 4 CHECK THE TELEPHONE LINE CONNECTION Verify that the telephone line is connected to the jack on the
97. ly touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD e Do not remove components from their antistatic packing material until you are ready to install the component in your computer Just before unwrapping the antistatic packaging discharge static electricity from your body e When transporting an electrostatic sensitive component first place it in an antistatic container or packaging e Handle all electrostatic sensitive components in a static safe area If possible use antistatic floor pads and workbench pads SAFETY Ergonomic Computing Habits fy CAUTION Improper or prolonged keyboard use may result in injury fly CAUTION Viewing the monitor screen for extended periods of time may result in eye strain For comfort and efficiency observe the ergonomic guidelines in the Dell Dimension Help file when setting up and using your computer To access the help file see page 14 SAFETY Battery Disposal Your computer uses a lithium coin cell battery The lithium coin cell battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it see page 101 Do not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the nearest battery deposit site CAUTION Safety Instructions 11
98. mage Certain system board components continue to receive power any time the computer is connected to AC power SAFETY When Working Inside Your Computer Before you open the computer cover perform the following steps in the sequence indicated AN CAUTION Do not attempt to service the computer yourself except as explained in your online Dell documentation or in instructions otherwise provided to you by Dell Always follow installation and service instructions closely NOTICE To help avoid possible damage to the system board wait 5 seconds after turning off the computer before removing a component from the system board or disconnecting a device from the computer l Perform an orderly computer shutdown using the operating system menu N Tum off your computer and any devices connected to the computer 3 Ground yourself by touching an unpainted metal surface on the chassis such as the metal around the card slot openings at the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components 4 Disconnect your computer and devices including the monitor from their electrical outlets Also disconnect any telephone or telecommunication lines from the computer Doing so reduces the potential for personal injury or shock In addition take note of these safety guidelines w
99. mance install a PCI sound card only in PCI slot 3 or 4 and a modem card only in PCI slot 2 3 or 4 Installing a PCI Card 1 2 3 4 5 If you are replacing a card remove the current driver for the card from the operating system Follow the instructions in Before You Begin on page 68 Open the computer cover see page 70 Press the lever on the card retention arm and raise the retention arm filler bracket IN 1 cang N A gt 5 per connector card connector GESSO P N retention arm If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 7 If you are replacing a card that is already installed in the computer remove the card see page 79 If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector Removing and Installing Parts 77 www dell com support dell com 7 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 8 Place the card in the connector and press down firmly Ensure that the card is fully sea
100. moving and Installing Parts 10 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 11 Close the computer cover see page 102 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 12 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Processor Airflow Shroud fy CAUTION Before you perform this procedure follow the safety instructions on page 9 Removing the Processor Airflow Shroud 1 Follow the instructions in Before You Begin on page 68 2 Open the computer cover see page 70 3 Press down and back on the indentations at the top corners of the shroud The top anchor tabs disengage from the anchor slots 4 Lift the airflow shroud out of the chassis Removing and Installing Parts 91 www dell com support dell com top anchor tabs 2 aa shroud side anchor tabs 2 xX ee indentations 2 bottom anchor tabs 2 Installing the Processor Airflow Shroud pl Follow the instructions in Before You Begin on page 68 2 Open the computer cover see page 70 3 Insert the bottom anchor tabs into the anchor slots 4 Align and insert the side anchor tabs into the anchor slots 5 Press the indentations until the top anchor tabs on the shroud
101. n O sion Help file for informa NO tion on standby mode Did you hear more than one YES Get technical assistance from beep when you turned on the Dell See page 112 computer Are you seeing an error YES message before Windows O See page 35 starts Solving Problems 29 www dell com support dell com video or the monitor See page 46 with YES sound or the speakers O See page 45 YES See pase 34 YES YES the keyboard O See page 39 YES S the hard drive or a disk drive O ee page 31 YES S the network adapter O ee page 41 YES YES pese YES pie YES the Internet O See page 34 YES ladina Are you having some other YES O See page 36 type of problem Finding Help Information TO ACCESS THE DELL DIMENSION HELP FILE 1 Click the Start button and click Help and Support 2 Click User and system guides and click User s guides 3 Click Dell Dimension Help 30 Solving Problems To ACCESS WINDOWS HELP 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER Sce page 13 Battery Problems CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type
102. ndix 129 www dell com support dell com 130 What do do if need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have your Dell Service Tag or order number available Individual Home Consumers U S Only Technical Support 1 800 624 9896 Customer Service 1 800 624 9897 Individual Home Consumers who purchased through an Employee Purchase Program Technical Support and Customer Service 1 800 822 8965 Home and Small Business Commercial Customers Technical Support and Customer Service 1 800 456 3355 Medium Large or Global Commercial Customers Healthcare Customers and Value Added Resellers VARs Technical Support and Customer Service 1 800 822 8965 Government and Education Customers Technical Support and Customer Service 1 800 234 1490 Dell Branded Memory 1 888 363 5150 What will Dell do During the 90 days of the 90 day limited warranty and the first year of all other limited warranties During the 90 days of the 90 day limited warranty and the first year of all other limited warranties we will repair any Dell branded hardware products returned to us that prove to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished When you contact us we will issue a Return Material Authorization Number for you to include with your return You must
103. nformationtoaNewComputer 2 22 Copying CDs and DVDs LL 23 How to Copy a CD or DVD aa aaa a 24 Using Blank CD Rs and CD RWs 00000 24 PCMDI MMOS A 24 Network Setup Wizard a aaa aa aa 25 Turning Off Your Computer 25 Contents 3 4 Optimizing Performance Intel Performance Acceleration Technology 2 DDR Memory and Processor Front Side Bus 2 2 Hyper Threading 0 20000000000 2 ee Overclocking 2 2 2 Solving Problems Finding Solutions 2 00 00 00000000084 Finding Help Information 2 2 2 20 0048 Battery Problems 2 2 200 020 0000 00 0000000 Drive Problems 2 20 0 a Floppy drive problems CD drive problems a a aaa Problems writing to a CD RW drive 00000000 DVD drive problems i gt drago VA a we a che Bs ee A Hard drive problems ooa aaa a E Mail Modem and Internet Problems Error Messages gt vs UL e General Problems 2 2 20202002200 2000000000 The computer stopsresponding 000 A program stopsresponding 0 000 A programcrashesrepeatedly 04 A program is designed for an earlier Microsoft Windows operating system o A solid blue screen appears ooa aa aa aa Other software problems Other technical problems ooa aaa a a General hardware problems IEEE 1394 Device Problems 1 Keyboard
104. oblem then reinstall the driver from the ResourceCD 1 With the Windows desktop displayed insert the ResourceCD If this is your first time to use the ResourceCD go to step 2 If not go to step 5 When the ResourceCD installation program starts follow the prompts on the screen When the InstallShield Wizard Complete window appears remove the ResourceCD and click Finish to restart the computer 4 When you see the Windows desktop reinsert the ResourceCD 5 At the Welcome Dell System Owner screen click Next a NOTE The ResourceCD displays drivers only for hardware that came installed in your computer If you installed additional hardware the drivers for the new hardware might not be displayed by the ResourceCD If those drivers are not displayed exit the ResourceCD program For drivers information see the documentation that came with the device A message stating that the ResourceCD is detecting hardware in your computer appears The drivers that are used by your computer are automatically displayed in the My Drivers The ResourceCD has identified these components in your system window 6 Click the driver that you want to reinstall and follow the instructions on the screen If a particular driver is not listed then that driver is not required by your operating system Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an ea
105. ode both monitors display the same image e In extended desktop mode you can drag objects from one screen to the other effectively doubling the amount of viewable work space For information on changing the display settings for your video card see the user s guide in the Help and Support Center click the Start button click Help and Support click User and system guides click Device guides and then click the guide for your video card Configuring Graphics Cards Settings and Functions Dell configured your graphics card for optimal performance with most games and other video programs However some game manufacturers may recommend that you either change a setting or enable or disable a certain function for a game to properly run You may also want to readjust settings to better fit your gaming style Some settings such as Direct3D or OpenGL enable you to adjust the card for higher performance or for higher image quality Other settings such as contrast or color level are cosmetic adjustments Certain high end graphics cards are available with TV Out support which enables you to connect a television to your computer in addition to the monitor A TV Out configuration is ideal for watching movies using an optional DVD player or for giving presentations For information on connecting a television to your computer see page 17 Using YourComputer 19 www dell com support dell com 20 For information and instructions
106. omponents such as the processor You can do so by touching an unpainted metal surface on the computer chassis As you continue to work inside the computer periodically touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD e When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component in your computer Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body e When transporting a sensitive component first place it in an antistatic container or packaging e Handle all sensitive components in a static sate area If possible use antistatic floor pads and workbench pads Removing and Installing Parts 69 www dell com support dell com 70 Opening the Computer Cover fy CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Follow the instructions in Before You Begin on page 68 2 Ifyou have installed a padlock through the padlock ring on the back panel remove the padlock NOTICE Ensure that sufficient space exists to accommodate the open cover at least
107. other resellers of software and peripherals Dell does not warrant third party products Third party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only Third party manufacturer warranties vary from product to product Consult your product documentation for specific warranty information More information may also be available from the manufacturer or publisher While Dell offers a wide selection of software and peripheral products we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today If you have questions about compatibility we recommend and encourage you to contact the third party software and peripheral product manufacturer or publisher directly Dell Branded Peripheral Products Dell does provide a limited warranty for new Dell branded peripheral products products for which Dell is listed as the manufacturer such as monitors batteries memory docking stations and projectors To determine which limited warranty applies to the product you purchased see the Dell packing slip or invoice and or the product documentation that accompanied your product Descriptions of Dell s limited warranties are described in preceding sections Return Policy If you are an end user customer w
108. ow the instructions on the screen Turning Off Your Computer NOTICE To avoid losing data turn off your computer by performing a Microsoft Windows operating 1 2 system shutdown as described next rather than by pressing the power button Save and close any open files exit any open programs click the Start button and then click Turn Off Computer In the Turn off computer window click Turn off The computer turns off after the shutdown process finishes Using YourComputer 25 www dell com support dell com 26 Using Your Computer Optimizing Performance Intel Performance Acceleration Technology Your Dell Dimension XPS computer is equipped with the Intel 875P chip set which utilizes Performance Acceleration Technology PAT PAT is designed to optimize performance by reducing the latency between DDR 400 memory and 800 front side bus processors and helps provide high performance to meet the requirements for today s demanding software DDR Memory and Processor Front Side Bus The performance of your computer s DDR memory depends on the type of memory installed and the clock speed of your processor For your computer the memory type is DDR 400 PC3200 so for an 800 MHz front side bus processor the memory performs at 400 MHz while for a 533 front side bus processor the memory performs at 333 MHz For information on installing memory see page 73 For more information on the type of memory
109. ows e New Hardware Products and Accessories All new hardware accessories parts and unopened software still in its sealed package excluding the products listed below may be returned within 30 days from the date on the packing slip or invoice To return applications software or an operating system that has been installed by Dell you must return the entire computer A different return policy applies to nondefective products purchased through Dell s Software and Peripherals division by customers of our Small and Medium Business divisions Those products may be returned within 30 days from the date on the packing slip or invoice but a fifteen percent 15 restocking fee will be deducted from any refund or credit The Total Satisfaction Return Policy and Software and Peripherals division return policy are not available for Dell EMC storage products EMC branded products or enterprise software Appendix 131 www dell com support dell com 132 e Reconditioned or Refurbished Dell Branded Hardware Products and Parts All reconditioned or refurbished Dell branded server and storage products may be returned within 30 days from the date on the packing slip or invoice All other reconditioned or refurbished Dell branded hardware products and parts may be returned within 14 days of the date on the packing slip or invoice To return products e mail or call Dell customer service to receive a Credit Return Authorization Number within t
110. ows XP 0 0 2 00 00 60 Contents 5 6 Removing and Installing Parts Front and Back View of the Computer 2 2 63 FONE GWU ao te cde che ar a Gee SR PERS OI EE ee ay a a owes 63 Front View Doors Open 200200020020200000 4 64 BAtCKVIEW 223 0 2 3 See Oe Be eH ee amp SS ES ee 65 Before YouBegin 0 0 0 00000002 eG 68 Recommended Tools 0 0 00 0000485 68 Precautionary Measures 0 00 00 0008 68 Protecting Against Electrostatic Discharge 69 Opening the Computer Cover 0000 70 Inside View of Your Computer 72 System Board Components 0 73 Memeiv 5 2 ieri Lella fa ge e ei 73 DDR Memory Overview 2 20 202020 00 0020004 74 Memory Installation Guidelines 74 Installing Memory 000 00000000008 75 PO Gards ape a 3 SRE ES Be SOs HSA 77 Installing a PCI Garde atea Be we Be eh oe e ee 71 Removing a PCI Card 20200200000 0000000 79 AGP Gads 2 22a ee el bee ee eee RL we SK ORY 80 RemovinganAGPCard 0 20000000 00000 80 Installing an AGP Card 0 00 02 000000004 81 DIIVES 5 cin Pi BARE EE EEE REE EAH 81 OVEIVICW Ss 3 een Bis ipi i Ao ee enni 81 Hard DrIVE salta ee oe EAS SEER ea Ai 82 FIOPPY DIVE cos a A ee ddan dh be awe de bed i 85 CD DVD Drive oaa aa 88 Processor Airflow Shroud haaa aaa 91 Removing the Processor Airflow Shroud 000000 91 Installing the Processor
111. p the computer boots according to the devices specified in svstem setup When the boot device list appears highlight IDE CD ROM Device and press lt Enter gt Select the IDE CD ROM Device option from the CD boot menu Select the Boot from CD ROM option from the menu that appears Type 1 to start the ResourceCD menu Type 2 to start the Dell Diagnostics CON DO UI A W Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer 9 When the Dell Diagnostics Main Menu appears select the test you want to run see page 54 Advanced Troubleshooting 53 www dell com support dell com Dell Diagnostics Main Menu l After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encounter
112. play in most home or car stereos e You cannot create audio DVDs with Sonic RecordNow e Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Using Your Computer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a 650 MB blank CD The CD RW drive needs 1 or 2 MB of the blank CD to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic support website at support sonic com for additional information Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 2 3 4 5 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Complete the checklist and required preparations Return to the Network Setup Wizard and foll
113. poration All rights reserved Appendix 137 uo9 ap 310ddns woo japmmm Appendix 138 Index A AGP cards 80 installing 81 removing 80 audio See sound battery problems 31 replacing 101 BIOS clearing passwords 110 settings 109 C cards AGP 80 PCI 77 slots 66 CD drive installing 89 problems 32 removing 88 CD RW drive problems 33 CDs copying 23 Check Disk 33 computer crashes 36 37 restore to previous state 57 stops responding 36 conflicts software and hardware incompatibilities 59 connectors headphone 65 IEEE 1394 65 keyboard 67 mouse 67 network 67 parallel 67 power 66 serial 67 sound 66 USB 65 67 video 66 copying CDs and DVDs general information 23 helpful tips 24 how to 24 cover closing 102 cover release latch 66 opening 70 D Dell contacting 112 Dell continued support policy 111 support website 13 38 Dell Diagnostics 52 Dell Dimension Help file accessing 30 diagnostic lights 49 diagnostics Dell 52 lights 49 display See monitor documentation 13 Dell Dimension Help file 14 finding 13 online 13 Owner s Manual 14 setup diagram 14 doors drive door removing 98 drive door replacing 99 front panel 64 opening 17 drive door removing 98 replacing 99 drivers 55 about 55 identifying 56 Index 139 drives CD drive installing 89 CD drive removing 88 doors
114. r a network or serial connection or you can store it on a removable medium such as a writable CD or floppy disk To prepare the new computer for the file transfer l Click the Start button point to All Programs Accessories System Tools and then click Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer and click Next Using Your Computer On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD and click Next When the Now go to your old computer screen appears go to your old or source computer Do not click Next at this time To copy data from the old computer 1 N GD OF BS W ND 8 On the old computer insert the Windows XP Operating System CD On the Welcome to Microsoft Windows XP screen click Perform additional tasks Under What do you want to do click Transfer files and settings On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer and click Next On the Select a transfer method screen click the transfer method you prefer On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears Click Finish To transfer data to the new computer
115. r s including computer covers bezels filler brackets front panel inserts and so on removed e Your computer is equipped with one of the following A fixed voltage power supply Computers with a fixed voltage power supply do not have a voltage selection switch on the back panel and operate at only one voltage see the regulatory label on the outside of the computer for its operating voltage An auto sensing voltage circuit Computers with an auto sensing voltage circuit do not have a voltage selection switch on the back panel and automatically detect the correct operating voltage A manual voltage selection switch Computers with a voltage selection switch on the back panel must be manually set to operate fa at the correct operating voltage Set the switch to the position that l N most closely matches the voltage used in your location IN on z INI lt lt NOTICE To help avoid damaging a computer with a manual voltage aa selection switch set the switch for the voltage that most closely matches the AC power available in your location For Japan the voltage selection switch must be set to the 115 V position even though the AC power available in Japan is 100 V Also ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location e Before working inside the computer unplug the computer to help prevent electric shock or system board da
116. removing 95 processor airflow shroud installing 92 removing 91 Program Compatibility Wizard 37 Index 141 regulatory notices 128 reinstalling Windows XP 60 ResourceCD 57 Dell Diagnostics 52 S safety instructions 9 scanner problems 44 screen See monitor security cable slot 66 serial connectors 67 Service Tag 15 settings BIOS 109 setup diagram 14 shutting down your computer 25 software conflicts 59 Hyper Threading 27 problems 36 37 sound connectors 66 problems 45 volume 45 speaker problems 45 volume 45 142 Index specifications 105 support contacting Dell 112 policy 111 resources 13 svstem board components 73 System Restore 57 system setup program 109 clearing passwords 110 T technical specifications 105 technical support policy 111 television connecting to your computer 17 transferring information to a new computer 22 troubleshooting conflicts 59 Dell Diagnostics 52 diagnostic lights 49 Hardware Troubleshooter 59 Help and Support Center 14 restore to previous state 57 Solving Problems 29 turning off your computer 25 U USB connectors 65 67 V video connector 66 problems 46 volume adjusting 5 W warranty 128 Windows XP Device Driver Rollback 56 Files and Settings Transfer Wizard 22 Hardware Troubleshooter 59 Help and Support Center 14 help accessing 31
117. river e An 8 inch 2 Phillips head screwdriver It is recommended that you use a wrist grounding strap as explained in Precautionary Measures see page 68 Precautionary Measures Use the following safety guidelines to help protect your computer from potential damage and to ensure your own personal safety CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 fy CAUTION Do not attempt to service the computer yourself except as explained in your online Dell documentation or in instructions otherwise provided to you by Dell Always follow installation and service instructions closely NOTICE To help avoid possible damage to the system board wait 5 seconds or wait until the standby light is extinguished after turning off the computer and unplugging the power cable before removing a component from the system board or disconnecting a device from the computer Before you start to work on the computer perform the following steps in the sequence listed 1 Shut down the computer through the Start menu 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication line
118. rlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access help see page 14 NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Advanced Troubleshooting 57 www dell com support dell com 58 Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 56 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore Ensure that Restore my computer to an earlier time is selected and click Next Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with availa
119. s 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 0844 811 411 0544 822 844 0545 802 202 0548 821 721 022 799 01 90 022 799 01 01 toll free 00801 86 1011 toll free 0080 60 1256 toll free 0080 651 228 toll free 0080 651 227 toll free 0880 060 07 604 633 4949 toll free 0880 060 09 1 800 805 8035 Appendix 125 www dell com support dell com Country City International Access Code Country Code City Code Turks and Caicos Islands U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Uruguay 126 Appendix Area Codes Local Numbers and Toll Free Numbers Department Name or Service Area Website and E Mail Address General Support toll free 1 866 540 3355 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support direct PAD and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax General Support 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010
120. s in connectors DIMM3 and DIMM4 SS matched pair of memory modules gt lt in connectors DIMM1 and DIMM2 NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell You should install your original memory modules in pairs either in connectors DIMMT and DIMM2 or connectors DIMM3 and DIMMA If possible do not pair an original memory module with a new memory module Otherwise your computer may not function at optimal performance Ea NOTE Memorv purchased from Dell is covered under vour computer warrantv 74 Removingand Installing Parts Installing Memory Ny CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Follow the instructions in Before You Begin on page 68 Open the computer cover see page 70 3 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 4 If necessary remove a memory module a Press out the securing clip at each end of the memory module connector b Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector 5 To insert a module press out the securing clip at each end of the memory module connector O memory connector closest to processor
121. s from the computer Removing and Installing Parts 4 Disconnect your computer and all attached devices from electrical outlets and then press the power button to ground the system board NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components In addition take note of these safety guidelines when appropriate e When you disconnect a cable pull on its connector or on its strain reliet loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before disconnecting the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned e Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor chip by its edges not by its pins Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside your computer To prevent static damage discharge static electricity from your body before you touch any of your computer s electronic c
122. set of rails is not attached inside the computer cover contact Dell see page 112 If you are installing a replacement drive and the new drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each rail See the diagram on page 83 Removing and Installing Parts 89 www dell com support dell com 6 Gently slide the drive into place until the tabs securely click into position power cable tabs 2 P FN 4 ot drive cable CD DVD dri audio cable DI Y A rive Some drives do not S have the audio cable 7 Connect the power and CD DVD drive cables to the drive If you are adding a drive that has an audio cable connect the audio cable to the audio connector on the audio card 8 Ifyou are installing a new CD DVD drive rather than replacing a drive remove the front panel inserts From inside the drive bay gently press on each side of the insert until it pops out 9 Ifyou are installing a drive that has its own controller card install the controller card in an expansion slot See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer 90 Re
123. snap securely into place ON Close the computer cover see page 102 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on 92 Removing and Installing Parts Processor fly CAUTION Before you perform this procedure follow the safety instructions on page 9 Installing the Processor NOTE It is recommended that only a technically knowledgeable person perform this procedure fy CAUTION The processor can get very hot during normal operation Ensure that the processor has had sufficient time to cool before you touch it Follow the instructions in Before You Begin on page 68 Open the computer cover see page 70 Remove the processor airflow shroud see page 91 If you are replacing a processor follow steps 4 5 and 6 in Removing the Processor on page 95 NOTICE You must position the processor correctly in the socket to avoid permanent damage to the processor and the computer If the release lever is not extended to the release position move it to that position Align pin l the imprinted corner of the processor and pin 1 of the socket NOTICE Processor pins are delicate To avoid damage ensure that the processor aligns properly with the socket and do not use excessive force when you install the processor Carefully set the processor in the socket and press
124. stall all USB devices check cable connections and then restart the computer Light Pattern i A B C D H A B C D i A B C D i A B C D Q yellow green O off Problem Description No memory modules are detected Memory modules are detected but a memory configuration or compatibility error exists A possible system board resource and or hardware failure has occurred A possible expansion card failure has occurred Suggested Resolution 1 Reinstall all memory modules see page 73 2 Ensure that all the connector tabs are locked 3 Restart the computer 4 It the problem persists contact Dell see page 112 e Ensure that no special memory module memory connector placement requirements exist see page 73 e Verify that the memory modules that you are installing are compatible with your computer see page 73 e If the problem persists contact Dell see page 112 See Resolving Software and Hardware Incompatibilities on page 59 If the problem persists contact Dell see page 112 1 Determine if a conflict exists by removing a card not a video card see page 77 and restarting the computer 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving
125. supported by your computer see Memory on page 105 Hyper Threading ca NOTE Hyper Threading is supported only on computers that have 3 06 GHz or higher processors installed or on computers that are running 800 MHz front side bus processors Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of Per oring certain tasks simultaneously It is recommended that you use the Microsoft Windows XP operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs can benefit from Hyper Threading some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper T hreading technology l Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In the Device Manager window click the plus sign next to the processor type If Hyper Threading is enabled the processor is listed twice Optimizing Performance 27 www dell com support dell com 28 You can enable or disable Hyper hreading through system setup For more information on accessing system setup see page 109 For more information on Hyper Threa
126. t RESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK AGAIN Solving Problems 41 www dell com support dell com 42 CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS Sce page 59 Power Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 ADJUST THE POWER PROPERTIES Your computer may be in standby or hibernate mode For information on power conservation modes see the Dell Dimension Help file or search for the keyword standby or hibernate in Windows Help To access help files see page 14 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard or move the mouse to resume normal operation IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power Reseat the power cable into both the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Ensure that the electrical outlet is working by testing it with another device such as a lamp Bypass power protection devices power strips and power extension cables to verify tha
127. t Dell the DELL logo DellNet Latitude Dell Precision Inspiron OptiPlex PowerApp PowerVault PowerEdge PowerConnect Axim and Dimension are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model WHL December 2003 P N T2310 Rev A02 Contents CAUTION Safety Instructions 9 SAFETY General L a aaa 9 SAFETY When Using YourComputer 20202 10 SAFETY When Working Inside Your Computer 2 2 2 10 SAFETY Protecting Against Electrostatic Discharge 11 SAFETY Ergonomic Computing Habits 002 11 SAFETY Battery Disposal 0202020 00 00 0000 11 Finding Information for YourComputer 2 2 2 2 2 2 2 13 1 Using Your Computer Opening the Drive Door 00000 aa 17 Connecting TwoMonitors 2 2 17 Configuring Graphics Cards 19 Settings and Functions 0 0 0 0000000 19 Removing the Graphics Card Driver 20 About Serial ATADrives 2 2 202020 020 0 00 048 20 About Your RAID Configuration 0 20 RAID Level0O 000 21 RAID Level T si iu dor jn g a ee bee AL i 21 Transferring I
128. t and Customer Service 1 800 847 4096 Medium Large and Global Commercial Customers Government Education and Healthcare Customers and Value Added Resellers VARs Technical Support 1 800 387 5757 Customer Service 1 800 326 9463 Government or Education Customers or Individual Home Consumers who purchased through an Employee Purchase Program Technical Support 1 800 387 5757 Customer Service 1 800 326 9463 Extension 8221 for Individual Consumers Dell Branded Memory 1 888 363 5150 What will Dell do During the 90 days of the 90 day limited warranty and the first year of all other limited warranties During the 90 days of the 90 day limited warranty and the first year of all other limited warranties we will repair any Dell branded hardware products returned to us that prove to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished Appendix 133 www dell com support dell com 134 When you contact us we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment We will return the repaired or replacement products to you We will pay to ship the repaired or replaced products to you if you use an address in Canada
129. t the computer The chkdsk program automatically runs during the start up process Follow the instructions on the screen Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION BACK UP YOUR FILES IMMEDIATELY If your computer has a CD RW drive installed see the drive s documentation for instructions ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA See the program documentation to ensure that the values or characters you are entering are valid CHECK FOR VIRUSES Use a virus scanning program to check the hard drive floppy disks or CDs Solving Problems 37 www dell com support dell com 38 RESTART THE COMPUTER Save and close any open files exit any open programs and then shut down your computer through the Start menu instead of by pressing the power button Otherwise you may lose data CHECK FOR COMPATIBILITY e Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information If necessary uninstall and then reinstall the program ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM See the software documentation for information If necessary uninstall and then reinstall the program Other technical problems Go TO THE DELL SUPPORT WEBSITE
130. t the computer turns on Ensure that the main power cable is securely connected to the system board see page 73 Ensure that the front panel cable is securely connected to the system board see page 73 If the problem persists contact Dell see page 112 IF THE POWER LIGHT IS AMBER AND GREEN The computer is receiving electrical power but an internal power problem might exist Ensure that the processor power cable is securely connected to the system board see page 73 If the problem persists contact Dell see page 112 Solving Problems IF THE POWER LIGHT IS STEADY AMBER The computer is receiving electrical power but an internal power problem might exist e Ensure that the processor power cable is securely connected to the system board see page 73 e Remove and then reinstall the memory modules see page 73 e Remove and then reinstall any cards see page 77 e If the problem persists contact Dell see page 112 IF THE POWER LIGHT IS BLINKING AMBER A device might be malfunctioning or incorrectly installed e Ensure that the main power cable is securely connected to the system board see page 73 e Remove and then reinstall the video card if applicable see page 77 e If the problem persists contact Dell see page 112 ELIMINATE INTERFERENCE Electrical appliances on the same circuit or operating near the computer can cause interference Other causes of interference are e Power extension cables
131. ted in the slot If the card is full length insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board Insert the card firmly into the card connector on the system board not fully seated card MI fullv seated card bracket within slot a il bracket caught outside of slot 9 Before you lower the retention arm ensure that e The tops of all cards and filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide 78 Removing and Installing Parts 10 11 12 Press the retention arm into place securing the card s in the computer filler bracket alignment guide alignment bar amp Ne DI gt RAN ea retention arm gt NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections Close the computer cover see page 102 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 13 Connect your computer and devices to electrical outlets and then turn them on 14 Install any drivers required for the card as described in the
132. the CD 5 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed NOTICE The Dell Dimension ResourceCD may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your operating system Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you e Upgrade your operating system e Reinstall your operating system e Connect or install a new device Advanced Troubleshooting 55 www dell com support dell com Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver O Vv a WUN PP Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window c
133. the Dell Diagnostics NOTICE Use the Dell Diagnostics to test your Dell computer only Using this program with other computers can result in error messages Start the Dell Diagnostics from either your hard drive see page 53 or from the Dell Dimension ResourceCD see page 53 52 Advanced Troubleshooting Starting the Dell Diagnostics From Your Hard Drive 1 Shut down see page 25 and restart the computer 2 When the DELL logo appears press lt F12 gt immediately Ka NOTE If vou see a message stating that no diagnostics utilitv partition has been found run the Dell Diagnostics from your ResourceCD see page 53 If you wait too long and the Microsoft Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer through the Start menu and try again 3 When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt 4 When the Dell Diagnostics Main Menu appears select the test you want to run see page 54 Starting the Dell Diagnostics From the ResourceCD l Insert the ResourceCD 2 Shut down see page 25 and restart the computer When the DELL logo appears press lt F12 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer through the Start menu and try again a NOTE This feature changes the boot sequence for one time only On the next start u
134. the battery 1 2 3 4 Q Record all the screens in svstem setup see page 109 so that vou can restore the correct settings in step 9 Follow the instructions in Before You Begin on page 68 Open the computer cover see page 70 Locate the battery socket see page 73 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver Removing and Installing Parts 101 www dell com support dell com 102 6 Insert the new battery into the socket with the side labeled facing up and snap the battery into place battery battery socket BATTERY N4 7 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 8 Connect your computer and devices to electrical outlets and turn them on 9 Enter system setup see page 109 and restore the settings you recorded in step 1 10 Properly dispose of the old battery see page 11 Closing the Computer Cover l Ensure that all cables are
135. toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 1 877 673 3355 8001 3605 Appendix 127 www dell com support dell com 128 Regulatory Notices Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include but are not limited to AM FM commercial broadcast television cellular services radar air traffic control pager and Personal Communication Services PCS These licensed services along with unintentional radiators such as digital devices including computer systems contribute to the electromagnetic environment Electromagnetic Compatibility EMC is the ability of items of electronic equipment to function properly together in the electronic environment While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI
136. too far If the drive door detaches from the computer without disassembling perform the removal procedure in reverse If the drive door is open and it is opened too far instead of breaking away from the computer in one piece the drive door may disassemble into several smaller pieces If the drive door disassembles l If necessary reattach the door hinges to the door bracket Ensure that the hinge tabs are away from the door bracket Removing and Installing Parts 99 www dell com support dell com hinge tab N door hinges 2 A door bracket 2 Attach the door bracket door hinge assembly to the door starting with the lower part of each door hinge door bracket door hinge assembly YX lower partof the door hinge 3 Attach the drive door to the computer starting with the bottom bracket hinge 100 Removing and Installing Parts Battery CAUTION Before you begin this procedure follow the safety instructions on page 9 A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery fy CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace
137. ty does not cover damages due to external causes including accident problems with electrical power usage not in accordance with product instructions misuse neglect alteration repair improper installation or improper testing How to Obtain Warranty Service To obtain warranty service for your Pentium or Celeron processor you may contact your computer system manufacturer in accordance with its instructions or you may contact Intel To request warranty service from Intel you should call Intel at 1 800 628 8686 during the warranty period during normal business hours Pacific Time excluding holidays Please be prepared to provide 1 your name address and telephone numbers 2 proof of purchase 3 this Intel warranty card 4 a description of the computer system including the brand and model and 5 an explanation of the problem Note The Customer Service Representative may need additional information from you depending on the nature of the problem The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period or one 1 year whichever is longer WARRANTY LIMITATIONS AND EXCLUSIONS THESE WARRANTIES REPLACE ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE INT
138. us NOTE Before you replace parts make sure to back up the data on the hard drive s and any other storage device s in the product s We are not responsible for lost or corrupted data What if l purchased a service contract If your service contract is with Dell service will be provided to you under the terms of the service contract Please refer to that contract for details on how to obtain service Dell s service contracts can be found online at www dell ca or by calling Customer Care at 1 800 847 4096 If you purchased through us a service contract with one of our third party service providers please refer to that contract mailed to you with your packing slip or invoice for details on how to obtain service How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or systems that have been returned to Dell some of which were never used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought Dell owns all parts removed from repaired products May transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us The limited warranty on Dell branded
139. utton point to All Programs Sonic RecordNow RecordNow 2 Click either the audio tab or the data tab depending on the kind of CD you are planning to copy Click Exact Copy 4 lo copy the CD or DVD e Ifyou have one CD or DVD drive ensure that the settings are correct and click Copy The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the CD or DVD drive and click OK e If you have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click Copy The computer copies the data on the CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Using Blank CD Rs and CD RWs Your CD RW drive can write to two different types of recording media CD Rs and CD RWs Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again without changing your method of recording see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after vou start Sonic RecordNow and open a RecordNow project e You must use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not
140. ve Removing and Installing Parts 85 www dell com support dell com 86 floppy drive cable power cable tabs 2 floppy drive 4 Press inward on the two tabs on the sides of the drive slide the drive upward and remove it from the floppy drive bay Installing a Floppy Drive 1 Follow the instructions in Before You Begin on page 68 2 Open the computer cover see page 70 3 If you are replacing a drive and the new drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each rail See the diagram on page 83 4 Gently slide the drive into place until the tabs securely click into position Removing and Installing Parts floppy drive cable power cable tabs 2 floppy drive Attach the power and floppy drive cables to the floppy drive If you are installing a new floppy drive rather than replacing a drive remove the front panel inserts From inside the drive bay gently press on each side of the insert until it pops out Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents Close the computer cover see page 102 NOTICE To connect a network cable first plug the cable into
141. vice Tag to identify your computer when you access Dell Support or when you contact Dell for technical assistance e Enter the Express Service Code into the automated call routing system when you contact Dell for technical assistance Express Service Code service may not be available in some countries e Use the number on the Windows License Label if vou reinstall Windows on your computer Finding Information for YourComputer 15 www dell com support dell com 16 Finding Information for Your Computer Using Your Computer Opening the Drive Door Connecting Two Monitors F NOTE If you are connecting two monitors that have VGA connectors you must have the optional VGA adapter If you are connecting two flat panel monitors at least one of them must have a VGA connector If you are connecting a television you may connect only one monitor VGA or DVI in addition to the television Using Your Computer 17 www dell com support dell com If you purchased a video card that supports dual monitors follow these instructions to connect and enable your monitors The instructions tell you how to connect either two monitors each with a VGA connector one monitor with a VGA connector and one monitor with a DVI connector or a television l Save any open files close any open programs and then shut down your computer through the Start menu see page 25 2 Connect the monitor cables to the connectors on the back of t
142. ws XP Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver first try using Windows XP Device Driver Rollback see page 56 If Device Driver Rollback does not resolve the problem then use System Restore see page 57 to return your operating system to the operating state it was in before you installed the new device driver NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows XP you need the following items Dell Operating System CD e Dell ResourceCD Ea NOTE The ResourceCD contains drivers that were installed during assemblv of the computer Use the ResourceCD to load any required drivers Reinstalling Windows XP To reinstall Windows XP perform all the steps in the following sections in the order in which they are listed The reinstallation process can take to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical support representative
143. yana Hong Kong International Access Code 001 Country Code 852 India 118 Appendix Department Name or Service Area Website and E Mail Address Website support euro dell com E mail support euro dell com gr en emaildell Technical Support Gold Technical Support Switchboard Sales Fax General Support General Support General Support Website support ap dell com E mail ap_support dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Gold Queue EEC Hotline Customer Advocacy Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division Technical Support Sales Area Codes Local Numbers and Toll Free Numbers 080044149518 08844140083 2108129800 2108129800 2108129812 toll free 1 866 540 3355 1 800 999 0136 toll free 1 877 270 4609 2969 3189 2969 319 2969 3196 2969 3187 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105 1600 33 8045 1600 33 8044 Country City International Access Code Country Code City Code Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Italy Milan International Access Code 00 Country Code 39 City Code 02 Jamaica Department Name or Service Area Website and E Mail Address Website support euro dell
144. your computer and then unplug it from the network wall jack Turn off any attached devices and disconnect them from their electrical outlets Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Appendix 4 Open the computer cover see page 70 5 Locate the 3 pin password jumper PASS on the system board see page 73 and attach the jumper plug to pins 2 and 3 to clear the password A white arrow on the system board points to pin 1 Close the computer cover see page 102 Ka NOTE When vou receive vour computer the jumper plug is attached to pins 1 and 2 6 7 Connect your computer and monitor to electrical outlets and turn them on 8 After the Microsoft Windows desktop appears on your computer shut down the computer see page 25 9 Turn off the monitor and disconnect it from the electrical outlet 10 Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board 11 Open the computer cover see page 70 12 Locate the 3 pin password jumper on the system board see page 73 and attach the jumper to pins and 2 to reenable the password feature 13 Replace the computer cover see page 102 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 14 Connect your computer and devices to electrical outlets and turn them on D
145. ype a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Finding Information for Your Computer What are you looking for Find It Here e A diagnostic program for my computer ResourceCD e Drivers for my computer sir Documentation and drivers are already e My computer documentation fine i installed on your computer when shipped from Dell You can use the CD to reinstall drivers see page 55 run the Dell Diagnostics see page 52 or access your documentation spense eg n wu _ e My device documentation Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for experienced users or technicians e How to reinstall my operating system Operating System CD a Windows XP is alreadv installed on vour al a computer when shipped from Dell You TMIEN Sees e can use the CD to reinstall the operating system see page 60 After you reinstall your operating system using the Operating System CD use the ResourceCD to reinstall drivers for the devices that came with your computer The product key for your operating system is located on your computer e Service Tag and Express Service Code Service Tag and Microsoft Windows Label e Microsoft Windows License Label These labels are located on your e Use the Ser
146. z for Japanese computers 3 V CR2032 lithium coin cell 49 1 cm 19 3 inches 22 2 cm 8 7 inches 48 8 cm 19 2 inches 19 kg 42 Ibs 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft 40 to 65 C 40 to 149 F 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 0 5 octave min 0 5 G at 3 to 200 Hz at 1 octave min bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec nonoperating half sine pulse 105 G 2 ms nonoperating faired square wave 27 G with a velocity change of 508 cm sec 200 inches sec Environmental continued Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Standard Settings System setup contains the standard settings for your computer NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes might make your computer work incorrectly Viewing Settings 1 Turn on or restart your computer 2 When the blue DELL logo appears press lt F2 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again System Setup Screens System setup screens display the current configuration information for your computer Information on the screen 1s divided into five areas e Title

Dell T2310 Personal Computer User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents