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Dell 9200 Network Card User Manual

1. Slide the drive into the drive bay until the drive clicks into position Connect the power cable to the drive and the CD DVD cable to the drive and system board oe 1 CD DVD drive 2 power cable 3 system board If you are installing a new CD DVD drive rather than replacing a drive remove the front panel inserts Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents Replace the computer cover NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer Connect your computer and devices to their electrical outlets and then turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Enter system setup see System Setup on page 125 and select the appropriate Drive option Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 68 Removing and Installing Parts 117 Battery Replacing the Battery A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer A coin cel
2. 33 Cleaning Your Computer o o o o o o 34 Cleaning the Computer Keyboard and Monitor 34 Cleaning the Mouse e a 35 Cleaning the Floppy Drive o o a 35 Cleaning CDs and DVDs o o 35 Optimizing Performance 31 Hyper Threading o o o 31 About Your RAID Configuration 31 RAID Level 0 Configuration o o o e 38 RAID Level 1 Configuration o o o e 38 Configuring Your ComputerforRAlD 39 Using the Intel RAID Option ROM Utility 40 Using the Intel Application Accelerator 41 Dell DataSafe Optional o o 45 Intel Viiv Technology Optional 46 Using Intel Viiv Quick Resume Technology QRT 46 Enabling the ORT Feature in System Setup 46 Enabling the ORT Feature in the Operating system 46 Contents Solving PODES caras Lat Nao 49 Troubleshooting Tips o o 22 eee 49 Battery Problems o o es 49 Drive Problems o o o o o 49 CD and DVD drive problems o o o 50 Hard drive problems o o 51 E Mail Modem and Internet Problems 51 Error Messages 0 iia A ald Se Be er 52 Media Car
3. and PowerVault Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support 1600338045 Sales Large Corporate Accounts Sales Home and Small Business and 1600448046 Appendix 1600 33 8044 1600 33 8046 143 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ireland Cherrywood International Access Code 00 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Sales Ireland Sales Dell Outlet Online Ordering HelpDesk Customer Care Home User Customer Care Small Business Customer Care Corporate Customer Care Technical Support Technical Support for XPS computers only Technical Support for all other Dell computers General Fax Sales Fax Switchboard U K Customer Care dial within U K only Corporate Customer Care dial within U K only U K Sales dial within U K only 01 204 4444 1850 200 778 1850 200 778 01 204 4014 01 204 4014 1850 200 982 1850 200 722 1850 543 543 01 204 0103 01 204 4444 0870 906 0010 0870 907 4499 0870 907 4000 Italy Milan Inter
4. network adapter connectoron 2 network adapter connector 3 network device computer network cable Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 2 3 K 4 5 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack Complete the checklist and required preparations Return to the Network Setup Wizard and follow the instructions on the screen Transferring Information to a New Computer The Microsoft Windows XP operating system provides a Files and Settings Transfer Wizard to move data from a source computer to a new computer You can transfer data such as E mail messages Toolbar settings Window sizes Internet bookmarks Setting Up and Using YourComputer 23 24 You can transfer the data to the new computer over a network or serial connection or you can store it on a removable media such as a writable CD for transfer to the new computer K NOTE You can transfer information from the old computer to the new computer by directly connectin
5. Appendix Automated Order Status Service AutoTech portable and desktop computers Hardware and Warranty Support Dell TV Printers and Projectors for Relationship customers Americas Consumer XPS Support Consumer Home and Home Office Support for all other Dell products Customer Service Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Support Employee Purchase Program EPP Customers Support for printers projectors PDAs and MP3 players Public government education and healthcare Customer Service and Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll toll toll toll toll toll toll toll toll toll toll toll toll toll toll or toll toll toll toll toll toll free 1 800 433 9014 free 1 800 247 9362 tee 1 877 459 7298 free 1 800 232 8544 free 1 800 624 9896 free 1 800 624 9897 free 1 800 695 8133 free 1 877 577 3355 free 1 800 283 2210 free 1 800 456 3355 free 1 800 695 8133 tee 1 877 459 7298 free 1 800 456 3355 tee 1 800 695 8133 free
6. Sony Philips Digital Interface An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format which could degrade the quality of the file standby mode A power management mode that shuts down all unnecessary computer operations to save energy Strike Zone Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating shock or is dropped whether the computer is on or off surge protectors Prevent voltage spikes such as those that may occur during an electrical storm from entering the computer through the electrical outlet Surge protectors do not protect against lightning strikes or against brownouts which occur when the voltage drops more than 20 percent below the normal AC line voltage level Network connections cannot be protected by surge protectors Always disconnect the network cable from the network connector during electrical storms SVGA super video graphics array A video standard for video cards and controllers Typical SVGA resolutions are 800 x 600 and 1024 x 768 The number of colors and resolution that a program displays depends on the capabilities of the monitor the video controller and its drivers and the amount of video memory installed in the computer S video TV out A connector used to attach a TV or digital audio device to
7. o 20 PrinteriCabless 55 5 212 a te rs dad kek DE ps ab Nees o EE at 20 Connecting a USB Printer o ee 20 Connecting to the Internet o 21 Setting Up Your Internet Connecti0N 21 Setting Up a Home and Office Network 22 Connecting to a Network Adapter 22 Network Setup Wizard o oo o 23 Transferring Information to a New Computer 23 Running the Files and Settings Transfer Wizard With the Operating SystemCD o ooo ee 24 Running the Files and Settings Transfer Wizard Without the Operating SystemCD o a 25 Playing CDs andDVDS o 26 Playing a CDOrDVD 00 0 eee eee eee 26 Adjusting the Volume o ee 27 Adjusting the Picture o o o ee 28 Contents 3 4 Copying CDs and DVDS o o 28 Howto Copy a CD or DVD o ooo o 28 Using Blank CDs andDVDs 0 00002 eae 29 Helprul TIPS 0 oat ae eh A Ae A A 30 Using a Media Card Reader Optional 30 IEEE 1394 Optional o 31 Power Management ee ees 32 OVETVIEW A A E ee A ot Eee a a 32 Standby Mode s sgi rena a ae fee a a ew Gell a 32 Hibernate Mode o o e 32 Power Options Properties o o e
8. 1 release tab 2 card retention mechanism 3 card retention door 5 If your computer includes a card retention mechanism to remove the x16 card a Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it in place b Set the retention mechanism aside in a secure location 1d 7 pr B RA y o 1 N N N 1 PCI Express x16 card slot 2 PCI Express x16 card 3 securing tab 4 PCI Express x1 card 5 PCI Express x1 card slot 98 Removing and Installing Parts NOTICE Ensure that you release the securing tab to unseat the card If the card is not removed correctly the system board may be damaged 6 Release the securing tab on the card slot to unseat the card 7 Ifyou are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see Contacting Dell on page 135 K NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer Reseat the card retention mechanism in the tabs and pivot downward to snap it into place Close the card retention door to snap it into place securing the card s 8 9 K NOTE For full length PCI E cards if a piano bracket is present on your computer you need to rotate it down into place NOTICE To connect a network cable first plug the cable i
9. 86 Removing and Installing Parts 1 release tabs 2 2 filler bracket 3 alignment guide 4 alignment bar 5 card retention door Removing and Installing Parts 87 3 Push the two release tabs on the card retention door from the inside to pivot the door open Because the door is captive it will remain in the open position 1 release tab 2 card retention mechanism 3 card retention door 4 If your computer includes a card retention mechanism to secure the x16 card in place from the top a Pivot the mechanism upward and gently press the release tab downward to release the mechanism from the two tab slots holding it in place b Set the retention mechanism aside in a secure location 5 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 7 6 Ifyou are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 7 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer A CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before ins
10. Check Disk 51 CMOS settings clearing 133 computer components inside 80 crashes 54 55 inside view 80 restore to previous state 72 stops responding 54 copying CDs general information 28 helpful tips 30 how to 28 copying DVDs general information 28 helpful tips 30 how to 28 cover replacing 119 Dell contacting 135 Dell Diagnostics 68 Dell support site 10 diagnostic lights 65 diagnostics Dell 68 lights 65 documentation End User License Agreement 9 ergonomics 9 online 10 Product Information Guide 9 regulatory 9 safety 9 warranty 9 drive panel 100 removing 100 replacing 103 drive panel insert removing 101 replacing 102 drivers about 70 identifying 70 Drivers and Utilities CD 9 drives problems 49 RAID 37 DVD drive problems 50 DVDs 28 playing 26 E e mail problems 51 Index 167 End User License Agreement 9 ergonomics information 9 error messages diagnostic lights 65 troubleshooting 52 F Files and Settings Transfer Wizard 23 26 37 hard drive problems 51 hardware Dell Diagnostics 68 drives RAID configuration 37 Hardware Troubleshooter 72 Help and Support Center 11 help file Windows Help and Support Center 11 hibernate mode 32 34 Hyper Threading 37 installing parts before you begin 77 recommended tools 77 turning off your computer 77 168 Index Internet connection about 21 con
11. If the printer is listed right click the printer icon 3 Click Properties then click the Ports tab For a USB printer ensure that Print to the following port s is set to USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if the scanner has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e See the scanner documentation for cable connection information e Ensure that the scanner cables are securely connected to the scanner and the computer 60 Solving Problems VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click Start click Control Panel and then click Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Informat
12. K NOTE If there is a non bootable floppy in the drive the computer generates an error message Follow the on screen instructions to retry the boot e Onboard SATA Hard Drive The computer attempts to boot from the primary hard drive If no operating system is on the drive the computer attempts to boot from the next bootable device e Onboard or USB CD ROM Drive The computer attempts to boot from the CD drive If no CD is in the drive or if the CD has no operating system the computer attempts to boot from the next bootable device USB Device Insert the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects the device and adds the USB option to the boot menu K NOTE To boot to a USB device the device must be bootable To ensure that your device is bootable check the device documentation Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive memory key or CD RW drive K NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see System Setup Options on page 127 1 Ifyou are booting to a USB device connect the USB device to a USB connector see Front View of the Computer on page 13 Turn on or restart your computer 3 WhenF2 Setup F12 Boot Menu appea
13. Removing and Installing Parts System Board Components 1 memory module connectors 1 2 3 4 4 front panel 1 0 connector 7 FlexBay USB connector 14 battery socket BATTERY main power connector clear CMOS jumper CLRCMOS 13 3 SATA Connectors SATAO SATA1 6 SATA connectors 4 SATA2 SATA3 SATA4 SATA5 9 password jumper CLRPSWD Removing and Installing Parts 81 10 PCI Express x1 card connector 11 PCI Express x16 card 12 PCI Express x4 card connector connector 13 PCI card connectors 14 floppy drive connector 15 PS 2 and Serial connector FLOPPY 16 rear fan connector 17 thermal sensor connector 18 CPU fan connector 19 processor and heat sink 20 processor power connector connector Memory You can increase your computer memory by installing memory modules on the system board For information on the type of memory supported by your computer see Memory on page 121 Memory Overview e Memory modules should be installed in pairs of matched memory size speed and technology If the memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance See the label in the upper right corner of the module to determine the module s capacity 256MB 2R XX XXX K NOTE Always install memory modules in the order indicated on
14. 1 800 289 3355 free 1 800 879 3355 free 1 888 798 7561 free 1 800 671 3355 free 1 800 357 3355 ree 1 800 247 4618 free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code U S Virgin Islands E mail la techsupport dell com General Support 1 877 702 4288 Venezuela Website www dell com ve E mail la techsupport dell com General Support 0800 100 4752 Appendix 155 156 Appendix Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer A AC alternating current The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet ACPI advanced configuration and power interface A power management specification that enables Microsoft Windows operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer AGP accelerated graphics port A dedicated graphics port that allows system memory to be used for video related tasks AGP delivers a smooth true color video image because of the faster interface between the video circuitry and the computer memory A
15. 120 pins 32 bits one xl 36 pins 1 PCI Express lane one x4 x8 connector wired as x4 electrically 98 pins 4 PCI Express lanes one x16 164 pins 16 PCI Express lanes Drives Externally accessible Available devices Internally accessible two 3 5 inch drive bays FlexBay two 5 25 inch drive bays PS 2 and serial ATA drives 2 floppy drive USB memory devices CD drive CD RW drive DVD drive DVD RW drive Media Card Reader and DVD CD RW combo drive two 3 5 inch hard drive bays Connectors External connectors Video external card Network adapter USB Audio System board connectors Serial ATA FlexBay Drive Fan PCI PCI Express x1 PCI Express x4 x8 PCI Express x16 Thermal sensor 1x2 15 pin VGA connector 28 pin DVI connector RJ 45 connector two front panel and six back panel USB 2 0 compliant connectors seven back panel connectors for line in line out microphone surround side surround center subwoofer Low Frequency Effects LFE channel and S PDIF two front panel connectors for headphones microphone four 7 pin connectors USB 10 pin header for optional floppy drive or optional Media Card Reader 3 5 inch bay devices 5 pin connector three 120 pin connectors 36 pin connector 98 pin connector 164 pin connector 2 pin connector PS 2 and serial port connector 2x12 24 pin connector Appendix 123 124 Co ntrols and Lights Power control
16. Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Taiwan Website support ap dell com International Access Code 002 Country Code 886 E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 60 1250 option 5 toll free 00801 65 1228 toll free 00801 651 227 Thailand International Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Corporate Sales Transaction Sales toll free 1800 0060 07 toll free 1800 0600 09 toll free 1800 006 007 option 7 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago Website www dell com tt E mail la techsupport dell com General Support 1 800 805 8035 Turks and Caicos Islands 152 Appendix Website www dell com tc E mail la techsupport dell com General Support toll free 1 877 441 4735 Country City International Access Code Country Code City Code Department Name or Service Area
17. Most programs that operate on the Windows operating systems are GUIs hard drive A drive that reads and writes data on a hard disk The terms hard drive and hard disk are often used interchangeably heat sink A metal plate on some processors that helps dissipate heat hibernate mode A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer When you restart the computer the memory information that was saved to the hard drive is automatically restored HTTP hypertext transfer protocol A protocol for exchanging files between computers connected to the Internet Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously Hz hertz A unit of frequency measurement that equals 1 cycle per second Computers and electronic devices are often measured in kilohertz kHz megahertz MHz gigahertz GHz or terahertz THz IC integrated circuit A semiconductor wafer or chip on which thousands or millions of tiny electronic components are fabricated for use in computer audio and video equipment IDE integrated device electronics An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive IEEE 1394 Insti
18. Power light Hard drive access light Link integrity light on integrated network adapter Activity light on integrated network adapter Diagnostic lights Standby power light push button green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with the power supply inside the computer If the system cannot boot and there is a solid amber light this indicates a problem with the system board see Power Problems on page 58 green green light A good connection exists between a 10 Mbps network and the computer orange light A good connection exists between a 100 Mbps network and the computer off no light The computer is not detecting a physical connection to the network yellow light Blinking indicates activity on the network four lights on the front panel see Diagnostic Lights on page 65 AUXPWR on the system board Power DC power supply Wattage Heat dissipation Voltage see the safety instructions in the Product Information Guide for important voltage setting information 375 W 683 BTU hr 90 to 135 V and 180 to 265 V at 50 60 Hz Backup battery 3 V CR2032 lithium coin cell Physical Height 46 05 cm 18 13 in Width 18 75 cm 7 38 in Depth 45 42 cm 17 88 in Weight 12 7 kg 28 Ib Appendix Environmental Temperature Operating Storage Relative humidity Max
19. on page 105 You can use one of two methods to configure RAID hard drive volumes The first method uses the Intel RAID Option ROM utility and is performed before you install the operating system onto the hard drive The second method uses the Intel Matrix Storage Manager or Intel Matrix Storage Console and is performed after you have installed the operating system and the Intel Matrix Storage Console Both methods require that you set your computer to RAID enabled mode before beginning any of the RAID configuration procedures in this document Setting Your Computer to RAID Enabled Mode 1 Enter system setup see Entering System Setup on page 125 2 Press the up and down arrow keys to highlight Drives then press lt Enter gt 3 Press the up and down arrow keys to highlight SATA Operation then press lt Enter gt Optimizing Performance 39 40 4 Press the left and right arrow keys to highlight RAID On press lt Enter gt and then press lt Esc gt K NOTE For more information about RAID options see System Setup Options on page 127 5 Press the left and right arrow keys to highlight Save Exit and then press lt Enter gt to exit system setup and resume the boot process Using the Intel RAID Option ROM Utility K NOTE Hard drives of any size may be used to create a RAID configuration using the Intel RAID Option ROM utility Ideally however the drives should be of equal size to avoid unallocated or unused space
20. on page 121 If the problem persists contact Dell see Contacting Dell on page 135 A possible expansion card failure has 090900 occurred 1 Determine if a conflict exists by removing a card not a graphics card and restarting the computer see Cards on page 86 2 If the problem persists reinstall the card that you removed then remove a different card and restart the computer 3 Repeat this process for each card installed If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 72 4 If the problem persists contact Dell see Contacting Dell on page 135 Troubleshooting Tools 67 Light Pattern Problem Description Suggested Resolution The system is operating in quick resume Press the power button 0909009 mode See Using Intel Viiv Quick e Move the mouse Resume Technology QRT on page 46 for additional information Press any key on the keyboard e Press any key on the optional MCE remote control e If the problem persists contact Dell see Contacting Dell on page 135 Another failure has occurred e Ensure that all hard drive and 09090 CD DVD cables are properly connected to the system board see System Board Components on page 81 e If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard driv
21. or loses its external power source NVRAM is used for maintaining computer configuration information such as date time and other system setup options that you can set 0 optical drive A drive that uses optical technology to read or write data from CDs DVDs or DVD RWs Example of optical drives include CD drives DVD drives CD RW drives and CD RW DVD combo drives P parallel connector An I O port often used to connect a parallel printer to your computer Also referred to as an LPT port partition A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives Each partition can contain multiple logical drives PC Card A removable I O card adhering to the PCMCIA standard Modems and network adapters are common types of PC Cards PCI peripheral component interconnect PCI is a local bus that supports 32 and 64 bit data paths providing a high speed data path between the processor and devices such as video drives and networks PCI Express A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it PCI Express can transfer data at speeds from 250 MB sec to 4 GB sec If the PCI Express chip set and the device are capable of different speeds they will operate at the slower speed PCMCIA Personal Computer Memory Card International Association The organization that establ
22. or the Intel RAID Option ROM utility When a member of the RAID level 1 configuration fails the computer automatically rebuilds the mirror configuration using the spare hard drive as the failed member s replacement To mark a drive as a spare hard drive 1 Click the Start button and point to Programs Intel R Application Accelerator gt Intel Matrix Storage Manager to launch the Intel Storage Utility 2 Right click the hard drive you want to mark as a spare hard drive 3 Click Mark as Spare To remove a drive as a spare hard drive 1 Right click the spare hard drive icon 2 Click Reset Hard Drive to Non RAID Rebuilding a Degraded RAID Level 1 Configuration If your computer does not have a spare hard drive and the computer has reported a degraded RAID level 1 volume you can manually rebuild the computer s redundancy mirror to a new hard drive by performing the following steps 1 Click the Start button and point to Programs Intel R Application Accelerator gt Intel Matrix Storage Manager to launch the Intel Storage Utility 2 Right click the available hard drive to which you want to rebuild the RAID level 1 volume then click Rebuild to this Disk You can use your computer while the computer is rebuilding the RAID level 1 volume Dell DataSafe Optional Dell DataSafe is a solution to help you protect your data against unfortunate events such as data loss from system crashes hard drive failures software corruption
23. you must create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Click the Start button Click Files and Settings Transfer Wizard When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer then click Next On the Do you have a Windows XP CD screen click I want to create a Wizard Disk in the following drive then click Next a A OO N oa Insert the removable media such as a writable CD then click OK 7 When the disk creation completes and the Now go to your old computer message appears do not click Next 8 Go to the old computer To copy data from the old computer 1 On the old computer insert the wizard disk 2 Click the Start button then click Run 3 In the Open field on the Run window browse to the path for fastwiz on the appropriate removable media then click OK On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer then click Next On the Select a transfer method screen click the transfer method you prefer u O 0 A On the What do you want to transfer screen select the items you want to transfer then click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finis
24. A A eed A A Ge e 70 What ls aiDriver oa nc Shas SI ee el oS A A 70 Identifying Drivers 2 2 aaa a 70 Reinstalling Drivers o aoaaa ee 71 Resolving Software and Hardware Incompatibilities 72 Restoring Your Operating System 72 Using Microsoft Windows XP System Restore 72 Using Dell PC Restore by Symantec 00 74 Removing and Installing Parts 77 Before You Begin es 77 RecommendedTools 0 o eee eee eae 11 Turning Off YourComputer 004 11 Before Working Inside Your Computer 18 Removing the Computer Cover o o o o 78 Inside View of YourComputer 00 05 80 System Board Components 0 00 000 eae 81 MEMORY gt AA AS hie eee Eas GP 82 Memory Overview o o o 82 Installing Memory 83 Removing Memory aaau aaa 85 Cards 2 oo A E Us tad a th td dl aE 86 PEL Cards eo aa a ee 86 PCIEXpress Cards s mri is Aa 91 Drive Panels 05 50 24 4 245 04 di a aa 100 Removing the Drive Panel o o o 100 Removing the Drive Panel Insert 101 Replacing the Drive Panel Insert o o o 102 Replacing the Drive Panel 0 o o o o 103 Contents General Installation Guidelines 104 Hard Drive 3 ooo arras BE gk Ba
25. Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support for XPS Technical Support for all other Dell computers Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 Nicaragua Website support ap dell com E mail support ap dell com contactus General Support E mail la techsupport dell com General Support 0800 441 567 001 800 220 1377 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com Technical Support for XPS Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard 815 35 043 671 16882 671 17575 23162298 671 16800 671 16865 Panama E mail la techsupport dell com General Support 011 800 507 1264 Peru E mail la techsupport dell com 14
26. For an explanation of RAID levels see About Your RAID Configuration on page 37 Creating a RAID Level 0 Configuration NOTICE The following procedure will result in the loss of all data on your hard drives Back up any data you want to keep before continuing K NOTE Use the following procedure only if you are reinstalling your operating system Do not use the following procedure to migrate an existing storage configuration to RAID level 0 configuration 1 Set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode on page 39 Press lt Ctrl gt lt i gt when you are prompted to enter the Intel RAID Option ROM utility Press the up and down arrow keys to highlight Create RAID Volume then press lt Enter gt Enter a RAID volume name or accept the default name then press lt Enter gt Press the up and down arrow keys to select RAIDO Stripe then press lt Enter gt ao To Aa WwW N If there are more than two hard drives available press the up and down arrow keys and spacebar to select the two or three drives you want to use to make up your configuration then press lt Enter gt K NOTE Select the strip size closest to the size of the average file you want to store on the RAID volume If you do not know the average file size choose 128 KB as your strip size 7 Press the up and down arrow keys to change the strip size then press lt Enter gt 8 Select the desired capacity for the volu
27. If a calendar date has only one restore point that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and then click Next Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click Start then click Control Panel 2 Click Performance and Maintenance Troubleshooting Tools 73 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is unchecked Using Dell PC Restore by Symantec NOTICE Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you recei
28. Manager to launch the Intel Storage Utility K NOTE If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode on page 39 On the Actions menu click Create RAID Volume From Existing Hard Drive to launch the Migration Wizard Click Next on the first Migration Wizard screen Enter a RAID volume name or accept the default name From the drop down box select RAID 1 as the RAID level On the Select Source Hard Drive screen double click the hard drive from which you want to migrate and click Next K NOTE The source hard drive should be the hard drive containing the data or operating system files that you want to keep on the RAID volume On the Select Member Hard Drive screen double click the hard drive to select the member drive that you want to act as the mirror in the configuration then click Next On the Specify Volume Size screen select the volume size you want then click Next NOTICE The next step will result in the loss of all data on the member drive Click Finish to start migrating or click Back to make changes You can use your computer normally during migration process Optimizing Performance Creating a Spare Hard Drive A spare hard drive may be created with a RAID level 1 configuration The spare hard drive will not be recognized by the operating system but you will be able to see the spare drive from within Disk Manager
29. Processor type Level 2 L2 Cache Memory Intel Pentium 4 Intel Pentium D Intel Core 2 Duo Intel Celeron D at least 256 KB on Intel Celeron D at least 2 MB on Intel Pentium D Pentium 4 and Core processors Type Memory connectors Memory capacities Minimum memory Maximum memory BIOS address dual channel 533 667 and 800 MHz DDR2 four 512 MB or 1 GB 512 MB 4 GB F0000h Computer Information Chipset DMA channels Interrupt levels BIOS chip NVRAM NIC System clock Intel P965 Express Chipset eight 24 4 Mb Integrated Intel 82566DC Gigabit Network Connection 800 or 1066 MHz data rate depending on your processor Video Type PCI Express Appendix 121 Audio Type Sigmatel 9227 audio codec Internal 7 1 channel or PCI option cards Expansion Bus Bus type Bus speed Bus throughput PCI connectors connector size connector data width maximum PCI Express connector connector size connector data width maximum PCI Express connector connector size connector data width maximum PCI Express connector connector size connector data width maximum 122 Appendix PCI 32 bit PCI Specification 2 2 PCI Express x1 x4 and x16 PCI express 1 1a PCI 33 MHz PCI Express 100 MHz PCI Express xl slot bidirectional speed 500 MB s x4 slot bidirectional speed 2 GB s x16 slot bidirectional speed 8 GB s three
30. Removing and Installing Parts Removing a Hard Drive 1 Disconnect the power and hard drive cables from the drive 1 power cable 2 hard drive cable 2 Press in on the tabs on each side of the drive and slide the drive up and out 1 tabs 2 2 hard drive Installing a Hard Drive 1 Unpack the replacement hard drive and prepare it for installation 2 Check the documentation for the drive to verify that the drive is configured for your computer Removing and Installing Parts 105 106 1 If your replacement hard drive does not have the hard drive bracket attached remove the bracket from the old hard drive by unsnapping it from the drive Snap the hard drive bracket onto the replacement hard drive Install the hard drive into the computer by sliding the drive into place until you feel it click into place hard drive 2 hard drive bracket 6 Connect the power and hard drive cables to the hard drive 1 power cable 2 hard drive cable 7 Check all connectors to be certain that they are properly cabled and firmly seated 8 Replace the computer cover Removing and Installing Parts 9 NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug the cable into the computer Connect your computer and devices to electrical outlets and then turn them on See the documentation that came with the hard drive for in
31. ae S 104 Removing a Hard Drive o o o e 105 Installing a Hard Drive o o o oo o 105 Adding a Second Hard Drive o o 107 Floppy Drive o ooe cedi ead u o i PA ee a ee 108 Removing a Floppy Drive oaan aaa o e 108 Installing a Floppy Drive oaan aaa 110 Media Card Reader o 111 Removing a Media Card Reader o 111 Installing a Media Card Reader o o 113 CD DVD Drive i onr i a Ge A to 114 Removing a CD DVD Drive o e 115 Installing a CD DVD Drive 2 2 2 o o e 116 Bate anie A AA A A A A Sate EO 118 Replacing the Battery o e o 118 Replacing the Computer Cover o 119 APP is A A aes ici 121 Specifications oo oo 121 System Settip s di A hae A es ee 125 OVBIVIOW sea a we ERA ae Ge 125 Entering System Setup o e e 125 System Setup Options 2 0 o e 127 Boot S Quence s iare one sig a Fake dosh he eee 130 Clearing Forgotten Passwords 132 Clearing CMOS Settings 133 Dell Technical Support Policy U S Only 134 Definition of Dell Installed Software and Peripherals 134 Definition of Third Party Software and Peripherals 134 Contents 7 FCC Notice U S Onl
32. audio conversion process On computers with a sound card use the connector on the card Connecting Monitors A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide NOTE Your computer supports one VGA and one DVI connector If you are connecting two monitors that have VGA connectors you must use the optional DVI to VGA adapter If you are connecting two flat panel monitors at least one of them must have a VGA connector If you are connecting a television you may connect only one monitor VGA or DVI in addition to the television Setting Up and Using Your Computer 17 If you purchased a graphics card that supports dual monitors follow these instructions to connect and enable your monitors The instructions tell you how to connect two monitors with VGA connectors one monitor with a VGA connector and one monitor with a DVI connector or a television Connecting Two Monitors With VGA Connectors 1 Follow the procedures in Before You Begin on page 77 2 Connect one of the monitors to the blue VGA connector on the back of the computer 3 Connect the other monitor to the optional DVI to VGA adapter then connect the adapter to the white DVI connector on the back of the computer Two VGA Connectors 3 One VGA Connector and one DVI Connector 1 optional DVI to VGA adapter 2 DVI connector white 3 TV OUT connector 4 VGA connector bl
33. been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware then click Device Manager 3 In the Device Manager window click the plus sign next to Processors If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see Entering System Setup on page 125 For more information on Hyper Threading search the Knowledge Base on the Dell Support website at support dell com About Your RAID Configuration This section provides an overview of the RAID configuration you may have selected when you purchased your computer There are several RAID configurations are available in the computer industry for different types of uses Your Dell Dimension computer supports RAID level 0 and RAID level 1 A RAID level 0 configuration is recommended for high performance programs or gaming and a RAID level 1 configuration is recommended for users that desire a high level of data integrity such as that required in digital photography and audio K NOTE RAID levels do not represent a hierarchy A RAID level 1 configuration is not inherently be
34. computer to reduce the weight of the computer U UMA unified memory allocation System memory dynamically allocated to video UPS uninterruptible power supply A backup power source used when the electrical power fails or drops to an unacceptable voltage level A UPS keeps a computer running for a limited amount of time when there is no electrical power UPS systems typically provide surge suppression and may also provide voltage regulation Small UPS systems provide battery power for a few minutes to enable you to shut down your computer USB universal serial bus A hardware interface for a low speed device such as a USB compatible keyboard mouse joystick scanner set of speakers printer broadband devices DSL and cable modems imaging devices or storage devices Devices are plugged directly in to a 4 pin socket on your computer or in to a multi port hub that plugs in to your computer USB devices can be connected and disconnected while the computer is turned on and they can also be daisy chained together UTP unshielded twisted pair Describes a type of cable used in most telephone networks and some computer networks Pairs of unshielded wires are twisted to protect against electromagnetic interference rather than relying on a metal sheath around each pair of wires to protect against interference UXGA ultra extended graphics array A video standard for video cards and controllers that sup
35. device See APR DMTF Distributed Management Task Force A consortium of hardware and software companies who develop management standards for distributed desktop network enterprise and Internet environments domain A group of computers programs and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users A user logs on to the domain to gain access to the resources DRAM dynamic random access memory Memory that stores information in integrated circuits containing capacitors driver Software that allows the operating system to control a device such as a printer Many devices do not work properly if the correct driver is not installed in the computer DSL Digital Subscriber Line A technology that provides a constant high speed Internet connection through an analog telephone line dual core An Intel technology in which two physical computational units exist inside a single processor package thereby increasing computing efficiency and multi tasking ability dual display mode A display setting that allows you to use a second monitor as an extension of your display Also referred to as extended display mode DVD R DVD recordable A recordable version of a DVD Data can be recorded only once onto a DVD R Once recorded the data cannot be erased or written over DVD RW DVD rewritable A rewritable versi
36. e The notch in the top of the card or filler bracket fits around the alignment guide Snap the card retention mechanism into place securing the PCI card Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on If you installed a sound card a Enter system setup select Integrated Audio Controller and then change the setting to Off b Connect external audio devices to the sound card connectors Do not connect external audio devices to the integrated microphone speaker headphone or line in connectors on the back panel 17 If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup select Integrated NIC Controller and then change the setting to Off b Connect the network cable to the add in network adapter connectors Do not connect the network cable to the integrated connector on the back panel 18 Install any drivers required for the card as described in the card documentation Removing a PCI Card 1 Follow the procedures in Before You Begin on page 77 2 Remove the computer cover see Removing the Computer Cover on page 78 3 If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see Contacting Dell on page 135 NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the Es
37. inches of space between all vents and any object near the vents NOTICE Keep the vent area clean and dust free to ensure that the system is adequately ventilated Use only a dry cloth to clean the vent area to avoid water damage to the system 6 USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as flash memory keys cameras or bootable USB devices For more information on booting to a USB device see System Setup Options on page 127 NOTE It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards 7 power button Press the power button to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 8 hard drive activity light The hard drive light is on when the computer reads data from or writes data to the hard drive The light may also be on when a device such as a CD player is operating 9 diagnostic lights 4 Use the sequence of the diagnostic lights to help you troubleshoot a problem with your computer see Diagnostic Lights on page 65 10 headphone connector Use the headphone connector to attach headphones and most kinds of speakers 11 microphone connector Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program 12 Service Tag Use the Service Ta
38. may not see an increase in data transfer rates NOTE Changing the acoustics setting does not alter your hard drive image Security Admin Password This option provides restricted access to the computer s system setup program in the same way that access to the system can be restricted with the System Password option System Password Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Status This option locks the system password field with the setup password When the field is locked you can no longer disable password security by pressing lt Ctrl gt lt Enter gt when the computer starts Execute Disable Specifies whether Execute Disable Memory Protection Technology will be on or off Power Management AC Recovery Determines what happens when AC power is restored to the computer Auto Power On Sets the computer to automatically turn on Choices are every day or every Monday through Friday The default setting is Off This feature does not work if you turn off your computer using a power strip or surge protector Auto Power Time Sets time to automatically turn on the computer Time is kept in the standard 12 hour format hours minutes Change the startup time by pressing the right or left arrow key to increase or decrease the numbers or type numbers in both the date and time fields
39. network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 8 If you are installing the card into the x16 card connector position the card so that the securing slot is aligned with the securing tab NOTICE Ensure that you release the securing tab to seat the card If the card is not installed correctly you may damage the system board 9 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot 94 Removing and Installing Parts 1 fully seated card 2 not fully seated card 3 bracket within slot 4 bracket caught outside of slot 5 alignment bar 6 alignment guide 10 Ensure that e The tops of all cards and filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide 11 If you removed a card retention mechanism snap it into place securing the PCI E card Removing and Installing Parts 95 96 1 12 13 14 15 release tab 2 card retention mechanism 3 card retention door NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment NOTICE To connect a network cable first plug the cable into the network device and then plug the cable into the computer Replace the computer cover reconnect the
40. of drives in the configuration RAID Level 1 Configuration A RAID level 1 configuration uses a data redundancy storage technique known as mirroring to enhance data integrity When data is written to the primary drive the data is also duplicated or mirrored on the second drive in the configuration RAID level 1 sacrifices high data access rates for its data redundancy advantages Optimizing Performance serial ATA RAID configured for RAID level 1 segment 1 segment 1 duplicated segment 2 segment 2 duplicated segment 3 segment 3 duplicated segment 4 segment 4 duplicated segment 5 segment 5 duplicated segment 6 segment 6 duplicated hard drive 1 hard drive 2 If a drive failure occurs subsequent read and write operations are directed to the surviving drive A replacement drive can then be rebuilt using the data from the surviving drive K NOTE In a RAID level 1 configuration the size of the configuration is equal to the size of the smallest drive in the configuration Configuring Your Computer for RAID Your computer can be configured for RAID even if you did not select a RAID configuration when the computer was purchased You must have at least two hard drives installed in your computer to set up a RAID configuration For an explanation of RAID levels see About Your RAID Configuration on page 37 For instructions on how to install a hard drive see Installing a Hard Drive
41. power problem may exist e Ensure that the voltage selection switch is set to match the AC power at your location if applicable e Ensure that the processor power cable is securely connected to the system board see System Board Components on page 81 ELIMINATE INTERFERENCE Some possible causes of interference are e Power keyboard and mouse extension cables e Too many devices connected to the same power strip e Multiple power strips connected to the same electrical outlet Printer Problems A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE If you need technical assistance for your printer contact the printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON Solving Problems 59 CHECK THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer see Setting Up a Printer on page 20 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click Start click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers
42. procedures in this section follow the safety instructions in the Product Information Guide IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See Dell Diagnostics on page 68 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation 58 Solving Problems IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power e Reseat the power cable into the power connector on the back of the computer and the electrical outlet e If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on e Bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board see System Board Components on page 81 IF THE POWER LIGHT IS STEADY AMBER A device may be malfunctioning or incorrectly installed e Remove and then reinstall the memory modules see Memory on page 82 e Remove and then reinstall any cards including graphics cards see Cards on page 86 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal
43. space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic website at www sonic com for additional information Using a Media Card Reader Optional Use the Media Card Reader to transfer data directly to your computer The Media Card Reader supports the following memory types e e e e xD Picture Card SmartMedia SMC CompactFlash Type I and II CF I II MicroDrive Card SecureDigital Card SD MultiMediaCard MMC Memory Stick MS MS Pro For information on installing a Media Card Reader see Installing a Media Card Reader on page 113 Setting Up and Using Your Computer 1 xD Picture Card and 2 Memory Stick MS MS Pro 3 SecureDigital Card SD and SmartMedia SMC MultiMediaCard MMC 4 CompactFlash Type and II CF 1 11 and MicroDrive Card To use the Media Card Reader 1 Check the media or card to determine the proper orientation for insertion 2 Slide the media or card into the appropriate slot until it is completely seated in the connector If you encounter resistance do not force the media or card Check the card orientation and try again IEEE 1394 Optional EEE 1394 is a digital interface that can move large amounts o
44. that is functionally equivalent to a standard PCI expansion card 162 Glossary Mini Card A small card designed for integrated peripherals such as communication NICs The Mini Card is functionally equivalent to a standard PCI expansion card modem A device that allows your computer to communicate with other computers over analog telephone lines Three types of modems include external PC Card and internal You typically use your modem to connect to the Internet and exchange e mail module bay See media bay MP megapixel A measure of image resolution used for digital cameras ms millisecond A measure of time that equals one thousandth of a second Access times of storage devices are often measured in ms network adapter A chip that provides network capabilities A computer may include a network adapter on its system board or it may contain a PC Card with an adapter on it A network adapter is also referred to as a NIC network interface controller NIC See network adapter notification area The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions such as the clock volume control and print status Also referred to as system tray ns nanosecond A measure of time that equals one billionth of a second NVRAM nonvolatile random access memory A type of memory that stores data when the computer is turned off
45. the electrical outlet is working by testing it with another device such as a lamp CHECK THE DIAGNOSTIC LIGHTS See Diagnostic Lights on page 65 The screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click Start click Control Panel and then click Appearance and Themes 2 Click Display then click the Settings tab 3 Adjust Screen resolution and Color quality settings as needed Solving Problems 63 64 Solving Problems Troubleshooting Tools Diagnostic Lights A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide To help you troubleshoot a problem your computer has four lights labeled 1 2 3 and 4 on the front panel see Front View of the Computer on page 13 When the compu
46. the system board The recommended memory configurations are A pair of matched memory modules installed in connectors DIMM_1 and DIMM_2 or A pair of matched memory modules installed in connectors DIMM_1 and DIMM_2 and another matched pair installed in connectors DIMM_3 and DIMM_4 e Ifyou install mixed pairs of DDR2 533 MHz PC2 4300 DDR2 667 MHz PC2 5300 and DDR2 800 MHz PC2 6400 memory the modules function at the slowest speed installed e Be sure to install a single memory module in the DIMM_1 connector the connector closest to the processor before you install modules in the other connectors e While installing memory modules ensure that you do not mix ECC and non ECC memory 82 Removing and Installing Parts Channel A matched pair of memory modules in connectors DIMM_1 and DIMM_2 white securing clips Channel B matched pair of memory modules in connectors DIMM_3 and DIMM_4 black securing clips K NOTE Memory purchased from Dell is covered under your computer warranty NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not start properly You should install your original memory modules in pairs either in connectors DIMM_1 and DIMM _2 or connect
47. up and then snap the battery into place 118 Removing and Installing Parts 1 8 9 10 battery 2 tab 3 battery socket Replace the computer cover NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Connect your computer and devices to electrical outlets and then turn them on Enter system setup and restore the settings you recorded in step 1 Properly dispose of the old battery Replacing the Computer Cover A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product 4 5 Information Guide Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives Ensure that no tools or extra parts are left inside the computer Lower the cover into place a Pivot the cover down b Press down on the right side of the cover until it closes c Press down on the left side of the cover until it closes Ensure that both sides of the cover are locked If not repeat all of step 3 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Connect your computer and devices to electrical outlets and then turn them on Removing and Installing Parts 119 120 Removing and Installing Parts Appendix Specifications Processor
48. 24 KB When used to refer to hard drive storage the term is often rounded to 1 000 000 bytes MB sec megabytes per second One million bytes per second This measurement is typically used for data transfer ratings media bay A bay that supports devices such as optical drives a second battery or a Dell TravelLite module memory A temporary data storage area inside your computer Because the data in memory is not permanent it is recommended that you frequently save your files while you are working on them and always save your files before you shut down the computer Your computer can contain several different forms of memory such as RAM ROM and video memory Frequently the word memory is used as a synonym for RAM memory address A specific location where data is temporarily stored in RAM memory mapping The process by which the computer assigns memory addresses to physical locations at start up Devices and software can then identify information that the processor can access memory module A small circuit board containing memory chips which connects to the system board MHz megahertz A measure of frequency that equals 1 million cycles per second The speeds for computer processors buses and interfaces are often measured in MHz Mini PCI A standard for integrated peripheral devices with an emphasis on communications such as modems and NICs A Mini PCI card is a small external card
49. 8 Appendix General Support 0800 50 669 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Poland Warsaw International Access Code 011 Website support euro dell com E mail pl_support_tech dell com Country Code 48 Customer Service Phone 5795700 City Code 22 Customer Care 5795 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 Technical Support 707200149 Country Code 351 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico E mail la techsupport dell com General Support 1 877 537 3355 St Kitts and Nevis Website www dell com kn E mail la techsupport dell com General Support toll free 1 866 540 3355 St Lucia Website www dell com lc E mail la techsupport dell com General Support 1 800 882 1521 St Vincent and the Grenadines Website www dell com ve E mail la techsupport dell com General Support toll free 1 877 441 4740 Appendix 149 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Si
50. Area Codes Website and E Mail Address Local Numbers and Toll Free Numbers U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com E mail dell_direct_support dell com Customer Care website support euro dell com uk en ECare form home asp Sales Home and Small Business Sales Corporate Public Sector Sales Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employces Global Accounts Customer Care Central Government Customer Care Local Government Education Customer Care Health Customer Care Technical Support Technical Support for XPS computers only Technical Support Corporate Preferred Accounts PAD 1000 employces Technical Support for all other products General Home and Small Business Fax 0870 907 4000 01344 860 456 0870 906 0010 01344 373 185 0870 906 0010 01344 373 186 01344 373 193 01344 373 199 01344 373 194 0870 366 4180 0870 908 0500 0870 353 0800 0870 907 4006 Uruguay Website www dell com uy E mail la techsupport dell com General Support toll free 000 413 598 2521 Appendix 153 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 154
51. Back to make changes Follow Microsoft Windows procedures for creating a partition on the new RAID volume Deleting a RAID Volume K NOTE While this procedure deletes the RAID 1 volume it also splits the RAID 1 volume into two non RAID hard drives with a partition and leaves any existing data files intact Deleting a RAID 0 volume however destroys all data on the volume Click the Start button and point to Programs Intel R Application Accelerator gt Intel Matrix Storage Manager to launch the Intel Storage Utility Right click the Volume icon of the RAID volume you want to delete then select Delete Volume On the Delete RAID Volume Wizard screen click Next Highlight the RAID volume you want to delete in the Available box click the right arrow button to move the highlighted RAID volume into the Selected box and then click Next Click Finish to delete the volume Migrating to a RAID Level 0 Configuration 1 u O 0 A Set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode on page 39 Click the Start button and point to All Programs Intel R Application Accelerator Intel Matrix Storage Manager to launch the Intel Storage Utility K NOTE If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode on page 39 On the Actions menu select Create RAID Volume From Existing Hard Drive to launch
52. ETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you feel a click when you insert the telephone line connector into the modem e Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone e If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter bypass them and use the telephone to connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one Solving Problems 51 RUN THE MODEM HELPER DIAGNOSTICS Click Start point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click Start then click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM por
53. HCI Advanced Host Controller Interface An interface for a SATA hard drive Host Controller which allows the storage driver to enable technologies such as Native Command Queuing NCQ and hot plug ALS ambient light sensor A feature that helps to control display brightness antivirus software A program designed to identify quarantine and or delete viruses from your computer ASF alert standards format A standard to define a mechanism for reporting hardware and software alerts to a management console ASF is designed to be platform and operating system independent battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery powers the computer BIOS basic input output system A program or utility that serves as an interface between the computer hardware and the operating system Unless you understand what effect these settings have on the computer do not change them Also referred to as system setup bit The smallest unit of data interpreted by your computer Bluetooth wireless technology A wireless technology standard for short range 9 m 29 feet networking devices that allows for enabled devices to automatically recognize each other boot sequence Specifies the order of the devices from which the computer at
54. ID level 1 volume only when Optimizing Performance 41 42 You are adding two new drives to an existing single drive computer with the operating system installed on the single drive and you want to configure the two new drives into a RAID volume You already have a two hard drive computer configured into a volume but you still have some space left on the volume that you want to designate as a second RAID volume Creating a RAID Level 0 Configuration NOTICE The following procedure will result in the loss of all data on the hard drives in your RAID configuration Back up any data you want to keep before continuing Set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode on page 39 Click Start and point to Programs Intel R Application Accelerator Intel Matrix Storage Manager to launch the Intel Storage Utility K NOTE If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode on page 39 On the Actions menu select Create RAID Volume to launch the Create RAID Volume Wizard then click Next On the Select Volume Location screen click the first hard drive you want to include in your RAID level 0 volume then click the right arrow Click to add a second hard drive then click Next To add a third hard drive in your RAID level 0 volume click the right arrow and click on the third drive until
55. Model DCTA Dell Dimension 9200 Owner s Manual Service Tag CD or DVD eject button COVE release latch CD or DVD activity light FlexBays 2 for optional floppy drive or optional Media Card Reader microphone some headphone connector __ me diagnostic lights _ 2 hard drive activity light A power button USB 2 0 connectors 2 audio connectors USB 2 0 connectors 4 rear quad USB 2 0 connectors 2 rear dual network adapter card slots for PCI Express x1 1 rei Express x16 1 PCI Express x4 1 PCI 3 www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2006 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPl
56. T Behavior Fastboot When set to On default your computer starts more quickly because it skips certain configurations and tests Numlock Key This option involves the rightmost bank of keys on your keyboard When set to On default this option activates the numeric and mathematical features shown at the top of each key When set to Off this option activates the cursor control functions labeled on the bottom of each key POST Hotkeys This option allows you to specify the function keys to display on the screen when the computer starts Keyboard Errors Boot Sequence This option disables or enables keyboard error reporting when the computer starts This feature allows you to set the order in which the BIOS will search devices when trying to find an operating system NOTICE If you modify any boot sequence settings save the new settings to avoid losing the changes 130 Appendix Option Settings K NOTE The computer attempts to boot from all bootable devices but if no bootable device is found the computer generates an error message that states No boot device available Press the lt F1 gt key to retry the boot or press the lt F2 gt key to enter the setup utility e Onboard or USB Floppy Drive The computer attempts to boot from the floppy drive If there is no floppy in the drive or there is no floppy drive installed the computer attempts to boot from the next bootable device in the sequence
57. TER After you reinstall your operating system use the Drivers and Utilities CD to reinstall drivers for the devices that came with your computer Your operating system product key label is located on your computer NOTE The color of your CD varies according to the operating system you ordered e How to use Linux e E mail discussions with users of Dell Precision products and the Linux operating system e Additional information regarding Linux and my Dell Precision computer Dell Supported Linux Sites e linux dell com e lists us dell com mailman listinfo linux precision Finding Information 11 12 Finding Information Setting Up and Using Your Computer Front View of the Computer Setting Up and Using Your Computer 13 14 1 cover release latch Use this latch to remove the cover see Removing the Computer Cover on page 78 2 CD or DVD activity The CD or DVD drive light is on when the computer reads data from or writes light data to the CD or DVD drive 3 CDor DVD eject Press the CD or DVD eject button to eject a disc from the CD or DVD drive button 4 FlexBay drives 2 Can contain an optional floppy drive or optional Media Card Reader For information on using the Media Card Reader see Using a Media Card Reader Optional on page 30 5 vents For adequate cooling do not block any of the vents NOTICE Ensure that there is a minimum of two
58. This feature does not work if you turn off your computer using a power strip or surge protector Low Power Mode When Low Power Mode is selected remote wakeup events no longer power up the system from Hibernate or Off Appendix 129 Remote Wake Up This option allows the computer to power up when a NIC or Remote Wakeup capable modem receives a wake up signal On is the default setting On w Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence NOTE Normally the system can be powered up remotely from suspend mode hibernate mode or when powered off When Low Power Mode in the Power Management menu is enabled the computer can only be powered up remotely from Suspend Suspend Mode The options are Sl a suspend state where the computer is running in a low power mode and 3 a standby state where the power is reduced or turned off for most components however system memory remains active Quick Resume This feature enables disables the Intel Viiv Quick Resume Technology The default setting is Off Maintenance Service Tag SERR Message Displays the system service tag which is a unique seven digit alphanumeric system identifier Controls SERR message mechanism to support some add in cards Load Defaults Allows you to reset all options in the setup menu to the factory default Event Log Displays the system event log POS
59. a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy or CD NON SYSTEM DISK ERROR Remove the floppy from the drive and restart your computer NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In some cases you may have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see Contacting Dell on page 135 Media Card Reader Problems No DRIVE LETTER IS ASSIGNED When Microsoft Windows XP detects the Media Card Reader the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system If the next logical drive after the physical drives is mapped to a network drive Windows XP does not automatically assign a drive letter to the Media Card Reader To manually assign a drive for the Media Card Reader 1 Right click My Computer and select Manage 2 Select the Disk Management option 3 Right click the corresponding drive letter in the right pane that needs to be changed 4 Select Drive Letter and Paths 5 From the drop down list select the new drive letter assignment for the Media Card Reader 6 Click OK to confirm your selection NOTE The Media Card Reader appears as a mapped drive only when it is connected Each of the four Media Card Reader slots are mapped to a dr
60. access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line K NOTE If you use a dial up connection you need an add in PCI modem expansion card If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection 1 Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup Setting Up and Using Your Computer 21 If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP 22 1 Save and close any open files and exit any open programs 2 Click the Start button then click Internet Explorer The New Connection Wizard appears 3 Click Connect to the Internet 4 Inthe next window click the appropriate option e Ifyou do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e If you have already obtained setup inf
61. ad paper and install the toner or ink cartridge e Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with a USB cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a USB Printer K NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary see the documentation that came with your printer 3 Attach the USB printer cable to the appropriate USB connector on the computer and the printer The connectors fit only one way 20 Setting Up and Using Your Computer gt Y N a X 1 USB connector on computer 2 USB printer cable 3 USB connector on printer Connecting to the Internet K NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options e Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet
62. agram for your computer 4 Turn on the computer TEST THE MOUSE Connect a properly working mouse to the computer then try using the mouse CHECK THE MOUSE SETTINGS 1 Click Start click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Adjust the settings as needed REINSTALL THE MOUSE DRIVER See Reinstalling Drivers on page 71 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 72 Solving Problems 57 Network Problems A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 124 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 72 Power Problems A CAUTION Before you perform any of the
63. all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support ser vice contract purchased with the computer All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell lim ited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus etc Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyb
64. an additional network connector card use the connectors on the card and on the back of the computer when setting up multiple network connections such as a separate intra and extranet NOTE It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation Flashes a yellow light when the computer is transmitting or receiving network data A high volume of network traffic may make this light appear to be in a steady on state 4 USB 2 0 connectors 2 rear dual Use the back rear dual USB connectors for devices that typically remain connected such as printers and keyboards NOTE It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks cameras or bootable USB devices Setting Up and Using Your Computer 5 USB2 0 connectors 4 Use the back rear quad USB connectors for devices that typically remain rear quad connected such as printers and keyboards NOTE It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks cameras or bootable USB devices 6 surround sound Use the black surround sound connector to attach multichannel capable connector speakers On computers with a sound card use the connector on the card 7 line in connector Use the blue line in connector
65. appears go to your old or source computer Do not click Next at this time To copy data from the old computer 1 2 3 4 5 6 1 On the old computer insert the Windows XP Operating System CD On the Welcome to Microsoft Windows XP screen click Perform additional tasks Under What do you want to do click Transfer files and settings On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer then click Next On the Select a transfer method screen click the transfer method you prefer On the What do you want to transfer screen select the items you want to transfer then click Next After the information has been copied the Completing the Collection Phase screen appears Click Finish Setting Up and Using Your Computer To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files then click Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and then restart the new computer Running the Files and Settings Transfer Wizard Without the Operating System CD To run the Files and Settings Transfer Wizard without the Operating System CD
66. ation e Ergonomics information End User License Agreement Finding Information 9 What Are You Looking For Find It Here Service Tag and Express Service Code Service Tag and Microsoft Windows Product Key Microsoft Windows Product Key Label These labels are located on your computer WWW DELL COM e Use the Service Tag to identify your computer when you use support dell com or contact support Enter the Express Service Code to direct your call when contacting support Solutions Troubleshooting hints and tips articles Dell Support Website support dell com from technicians online courses and frequently asked MOTE Select your region or business segment to view the questions appropriate support site Community Online discussion with other Dell customers Upgrades Upgrade information for components such as the memory hard drive and operating system Customer Care Contact information service call and order status and warranty and repair information Service and support Service call status support history service contract and online discussions with support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Desktop System Software DSS If you reinstall the operating system for your computer you should also reinstall the DSS uti
67. cal Numbers and Toll Free Numbers El Salvador Website www dell com ec E mail la techsupport dell com General Support 800 6132 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fi_support dell com Technical Support Customer Care Switchboard Sales under 500 employees Fax Sales over 500 employees Fax 0207 533 555 0207 533 538 0207 533 533 0207 533 540 0207 533 530 0207 533 533 0207 533 530 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com Home and Small Business Technical Support for XPS Technical Support for all other Dell computers Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 129 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 0155 9471 00 01559471 00 0155947101 Appendix 141 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Germany Frankfurt International Access Code 00 Country Code 49 City Code 69 Website support euro dell com E mail tech_suppor
68. cleaning tissue or solution suitable for the monitor s antistatic coating e Wipe the keyboard computer and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer or keyboard 34 Setting Up and Using Your Computer Cleaning the Mouse If your screen cursor skips or moves abnormally clean the mouse To clean a non optical mouse 1 2 3 4 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball Wipe the ball with a clean lint free cloth Blow carefully into the ball cage to dislodge dust and lint If the rollers inside the ball cage are dirty clean the rollers with a cotton swab moistened lightly with isopropyl alcohol Recenter the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers Replace the ball and retainer ring and then turn the retainer ring clockwise until it clicks into place Cleaning the Floppy Drive NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the heads which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppies to remove contaminants that accumulate during normal operation Cleaning CDs and DVDs NOTICE Always use compre
69. computer The brackets also keep dust and dirt out of your computer NOTICE To connect a network cable first plug the cable into the network device and then plug the cable into the computer Removing and Installing Parts 4 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on Remove the card driver from the operating system 6 If you removed a sound card a Enter system setup select Integrated Audio Controller and then change the setting to On b Connect external audio devices to the audio connectors on the back panel of the computer 7 Ifyou removed an add in network connector a Enter system setup select Integrated NIC Controller and then change the setting to On b Connect the network cable to the integrated connector on the back panel of the computer PCI Express Cards Your computer supports e One PCI Express xl card e One PCI Express x16 card e One PCI Express x4 card If you are installing or replacing a PCI Express card follow the procedures in the next section If you are removing but not replacing a card see Removing a PCI Express Card on page 97 If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI card see Installing a PCI Card on page 86 Removing and Installing Parts 91 Installing a PCI Express Card 1 Follow the procedures in Before You Begin on page 77 1 ca
70. computer and devices to electrical outlets and then turn them on If you installed a sound card a Enter system setup select Integrated Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the integrated microphone speaker headphone or line in connectors on the back panel If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup select Integrated NIC Controller and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel Install any drivers required for the card as described in the card documentation Removing and Installing Parts Removing a PCI Express Card 1 Follow the procedures in Before You Begin on page 77 2 Remove the computer cover see Removing the Computer Cover on page 78 1 card retention door 2 release tabs 2 3 lever on chassis wall may not be present on all computers 4 filler bracket 5 alignment guide 6 alignment bar 3 If present on your computer rotate the lever on the chassis wall upward Removing and Installing Parts 97 4 Push the two release tabs on the card retention door toward each other and pivot the door open Because the door is captive it will remain in the open position AK
71. configuration is displayed on the main Intel RAID Option ROM utility screen 11 Use the up and down arrow keys to select Exit and then press lt Enter gt 12 Install the operating system see Using Microsoft Windows XP System Restore on page 72 Deleting a RAID Volume NOTICE The following procedure will result in the loss of all data on the hard drives in your RAID configuration Back up any data you want to keep before continuing NOTICE If your computer currently boots to RAID and you delete the RAID volume in the Intel RAID Option ROM utility your computer will become unbootable Press lt Ctrl gt lt i gt when you are prompted to enter the Intel RAID Option ROM utility Use the up and down arrow keys to highlight Delete RAID Volume then press lt Enter gt Use the up and down arrow keys to highlight the RAID volume you want to delete then press lt Delete gt Press lt y gt to confirm the deletion of the RAID volume Press lt Esc gt to exit the Intel RAID Option ROM utility Using the Intel Application Accelerator If you already have one hard drive with the operating system installed on it and you want to add a second hard drive then reconfigure both drives into a RAID volume without losing the existing operating system or data use the migrating option see Migrating to a RAID Level 0 Configuration on page 43 or Migrating to a RAID Level 1 Configuration on page 44 Create a RAID level 0 volume or RA
72. ctor with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see Turning Off Your Computer on page 77 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Disconnect any telephone or telecommunication lines from the computer 3 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components Removing the Computer Cover A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE Before t
73. d Reader Problems 53 Keyboard Problems o 54 Lockups and Software Problems 54 The computer does not startup o o 54 The computer stops responding o o 54 A program stops responding o a 55 A program crashes repeatedly o o 55 A program is designed for an earlier Windows operating system 55 A solid blue screen appears o o o o o e 55 Other software problems o o e e 56 Memory Problems o 56 Mouse Problems o o e 57 Network Problems o o e 58 Power ProblemS o o 58 Printer Problems o o o o 59 ScannerProblemS o o o e 60 Sound and Speaker Problems 61 No sound from speakers o o e e 61 No sound from headphones o o co o e 62 Video and Monitor Problems 62 The screen is blank o o o o o e 62 The screen is difficult to read o o o 63 Contents 5 6 4 Troubleshooting Tools 65 Diagnostic Lights ee 65 Dell Diagnostics o 68 Dell Diagnostics Main Menu o o o oo o e 69 DAVOS cz ELA
74. d Using Your Computer K NOTE Ensure that you observe all copyright laws when you create CDs or DVDs A CD player includes the following basic buttons Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track Eject Go to the next track A J VD player includes the following basic buttons Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject D BOEg BEAN MNMoa For more information on playing CDs or DVDs click Help on the CD or DVD player if available Adjusting the Volume K NOTE When the speakers are muted you do not hear the CD or DVD playing 1 Click the Start button point to All Programs Accessories gt Entertainment and then click Volume Control 2 In the Master Volume control window click and drag the bar in the Master Volume column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window Setting Up and Using Your Computer 27 28 Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click the Start but
75. dancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 RAM random access memory The primary temporary storage area for program instructions and data Any information stored in RAM is lost when you shut down your computer readme file A text file included with a software package or hardware product Typically readme files provide installation information and describe new product enhancements or corrections that have not yet been documented read only Data and or files you can view but cannot edit or delete A file can have read only status if e It resides on a physically write protected floppy disk CD or DVD e It is located on a network in a directory and the system administrator has assigned rights only to specific individuals refresh rate The frequency measured in Hz at which your screen s horizontal lines are recharged sometimes also referred to as its vertical frequency The higher the refresh rate the less video flicker can be seen by the human eye resolution The sharpness and clarity of an image produced by a printer or displayed on a monitor The higher the resolution the sharper the image Glossary 163 RFI radio frequency interference Interference that is generated at typical radio frequencies in the range of 10 kHz to 100 000 MHz Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to
76. duct Information Guide 1 Follow the procedures in Before Working Inside Your Computer on page 78 a e CLRCMOS 2 Locate the 2 pin password jumper CLRPSWD on the system board see System Board Components on page 81 and remove the jumper to clear the password K NOTE When you receive your computer the jumper plug is attached to pins 1 and 2 3 Replace the computer cover see Replacing the Computer Cover on page 119 132 Appendix 10 11 Connect your computer and monitor to electrical outlets and then turn them on After the Microsoft Windows desktop appears on your computer shut down the computer see Turning Off Your Computer on page 77 Turn off the monitor and disconnect it from the electrical outlet Disconnect the computer power cable from the electrical outlet then press the power button to ground the system board Remove the computer cover see Removing the Computer Cover on page 78 Locate the 2 pin password jumper CLRPSWD on the system board see System Board Components on page 81 and attach the jumper to pins 1 and 2 to reenable the password feature Replace the computer cover see Replacing the Computer Cover on page 119 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Connect your computer and devices to electrical outl
77. e check the device to ensure that it is functioning properly If the operating system is attempting to boot from a device such as the floppy drive or hard drive check system setup see System Setup on page 125 to ensure the boot sequence is correct for the devices installed on your computer e If the problem persists contact Dell see Contacting Dell on page 135 Dell Diagnostics A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide If you experience a problem with your computer perform the checks in Solving Problems on page 49 and run the Dell Diagnostics before you contact Dell for technical assistance K NOTE The Dell Diagnostics only operate on Dell computers 1 Turm on or restart your computer 2 When the DELL logo appears press lt F12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again When the boot device list appears highlight Boot to Utility Partition then press lt Enter gt When the Dell Diagnostics Main Menu appears select the test you want to run 68 Troubleshooting Tools Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of dev
78. ed the keystroke will be lost 4 If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer see Turning Off Your Computer on page 77 and try again System Setup Screens The system setup screen displays current or changeable configuration information for your computer Information on the screen is divided into three areas the options list active options field and key functions Options List This Option Field This field contains information about field appears on the left each option In this field you can view and make changes side of the system setup to your current settings window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Use the right and left arrow keys to highlight an option Press lt Enter gt to make that selection active Scroll up and down the list with the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and the option s current and available settings By pressing lt Enter gt or the left and right arrow keys you can toggle between a primary topic collapsed and subtopics expanded Key Functions This field appears below the Option Field and lists keys and their functions within the acti
79. ed click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on Click Next The System Restore screen appears and the computer restarts After the computer restarts click OK Troubleshooting Tools Removing Dell PC Restore NOTICE Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer After you have removed Dell PC Restore you will not be able to use it to restore your computer s operating system Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer It is recommended that you do not remove PC Restore from your computer even to gain additional hard drive space If you remove PC Restore from the hard drive you can never recall it and you will not be able to use PC Restore to return your computer s operating system to its original state 1 2 3 Log on to the computer as a local administrator In Windows Explorer go to c dell utilities DSR Double click the filename DSRIRRemv2 exe K NOTE If you do not log on as a local administrator a message appears stating that you that you must log on as administrator Click Quit and then log on as a local administrator K NOTE If the partition for PC Restore does not exist on y
80. edures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 77 _ 1 A 2 1 Media Card Reader 2 screws 4 Lay the computer on its side so that the system board is on the bottom of the inside of the computer Remove the computer cover see Removing the Computer Cover on page 78 Remove the drive panel see Removing the Drive Panel on page 100 Remove the Media Card Reader from its packaging and ensure that all four screws are included ao a Ff Ww N Gently slide the drive into place until you feel a click or feel the drive securely installed Ensure that the Media Card Reader is installed before the FlexBay cable is connected Removing and Installing Parts 113 7 Connect the FlexBay USB cable to the back of the Media Card Reader and to the Media Card Reader connector on the system board see System Board Components on page 81 2 USB cable 1 Media Card Reader not present on all computers 8 Insert the Media Card Reader into the bay and slide the drive in to seat it in the computer 9 Route the USB cable through the cable routing clip 10 Replace the computer cover
81. eneral 54 hard drive 51 Internet 51 keyboard 54 Media Card Reader 53 memory 56 modem 51 monitor is blank 62 monitor is hard to read 63 mouse 57 network 58 power 58 power light conditions gt 8 printer 59 program crashes 55 program stops responding 55 programs and Windows compatibility 55 restore to previous state 72 scanner 60 screen is blank 62 screen is hard to read 63 software 55 56 sound and speakers 61 troubleshooting tips 49 volume adjusting 61 Product Information Guide 9 Program Compatibility Wizard 55 RAID configuring 37 regulatory information 9 reinstalling Windows XP 72 S safety instructions 9 scanner problems 60 Service Tag 10 settings system setup 125 software Hyper Threading 37 problems 55 56 sound problems 61 volume 61 speaker problems 61 volume 61 specifications audio 122 computer information 121 connectors 123 controls and lights 124 drives 123 environmental 125 expansion bus 122 Index 169 specifications continued memory 121 physical 124 power 124 processor 121 technical 121 video 121 standby mode 32 support contacting Dell 135 support website 10 system board 81 System Restore 72 system setup about 125 entering 125 options 127 screens 126 T transferring information to a new computer 23 26 37 troubleshooting Dell Diagnostics 68 diagnostic lights 65 Hardware Troublesho
82. er name and access phone numbers for a fee K Kb kilobit A unit of data that equals 1024 bits A measurement of the capacity of memory integrated circuits KB kilobyte A unit of data that equals 1024 bytes but is often referred to as 1000 bytes key combination A command requiring you to press multiple keys at the same time kHz kilohertz A measurement of frequency that equals 1000 Hz L LAN local area network A computer network covering a small area A LAN usually is confined to a building or a few nearby buildings A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network WAN LCD liquid crystal display The technology used by portable computer and flat panel displays LED light emitting diode An electronic component that emits light to indicate the status of the computer local bus A data bus that provides a fast throughput for devices to the processor LPT line print terminal The designation for a parallel connection to a printer or other parallel device Glossary 161 Mb megabit A measurement of memory chip capacity that equals 1024 Kb Mbps megabits per second One million bits per second This measurement is typically used for transmission speeds for networks and modems MB megabyte A measurement of data storage that equals 1 048 576 bytes 1 MB equals 10
83. ers City Code Costa Rica Website www dell com cr E mail la techsupport dell com General Support 0800 012 0231 Czech Republic Prague International Access Code 00 Website support euro dell com E mail czech_dell dell com Country Code 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Website support euro dell com International Access Code 00 Technical Support for XPS 7010 0074 Country Code 45 Technical Support for all other Dell computers 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Website www dell com dm E mail la techsupport dell com General Support toll free 1 866 278 6821 Dominican Republic Website www dell com do E mail la techsupport dell com General Support 1 800 156 1588 Ecuador 140 Appendix Website www dell com ec E mail la techsupport dell com General Support calling from Quito General Support calling from Guayaquil toll free 999 119 877 655 3355 toll free 1800 999 119 877 655 3355 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Lo
84. eseat the memory modules see Memory on page 82 to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 68 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS e Reseat the memory modules see Memory on page 82 to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see Installing Memory on page 83 e Your computer supports DDR2 memory For more information about the type of memory supported by your computer see Memory on page 121 Run the Dell Diagnostics see Dell Diagnostics on page 68 56 Solving Problems Mouse Problems A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide CLEAN THE MOUSE For instructions on cleaning the mouse see Cleaning the Mouse on page 35 CHECK THE MOUSE CABLE 1 Remove any mouse extension cables and connect the mouse directly to the computer 2 Verify that the mouse cable is connected as shown on the setup diagram for your computer RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Press lt u gt press the up and down arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the on the setup di
85. ets and then turn them on Clearing CMOS Settings A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product 1 2 3 Information Guide Follow the procedures in Before You Begin on page 77 Reset the current CMOS settings a Locate the 2 pin CMOS jumper CLRCMOS on the system board see System Board Components on page 81 K NOTE When you receive your computer there is no jumper plug on the CMOS jumper b Remove the jumper plug from the password jumper CLRPSWD pins 1 and 2 c Place the jumper plug on the CMOS jumper CLRCMOS pins and 2 and wait approximately five seconds d Remove the jumper plug and replace it on the password jumper CLRPSWD pins and 2 Replace the computer cover see Replacing the Computer Cover on page 119 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the 4 computer Connect your computer and devices to electrical outlets and then turn them on Appendix 133 134 Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and
86. ex Latitude PowerEdge PowerVault PowerApp PowerConnect XPS DellNet Dell TravelLite Dell OpenManage and StrikeZone are trademarks of Dell Inc Intel Pentium Intel SpeedStep Core Celeron and Viiv are registered trademarks of Intel Corporation Microsoft Windows and Outlook are registered trademarks of Microsoft Corporation EMC is a registered trademark of EMC Corporation the Bluetooth word mark is owned by Bluetooth SIG Inc and any use of such marks by Dell Inc is under license Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DCTA June 2006 P N YH242 Rev A00 Contents Finding Information 9 1 Setting Up and Using Your Computer 13 Front View ofthe Computer o 13 Back View ofthe Computer o o o o 15 Back Panel Connectors o 16 Connecting Monitors o 17 Connecting Two Monitors With VGA Connectors 18 Connecting One Monitor With a VGA connector and One Monitor With a DVI Connector o 18 Connecting a Television TV o oo o 19 Changing the Display Settings 19 Setting Up a Printer o o
87. f data between computers and peripheral devices IEEE 1394 is ideal for use with multimedia devices because it speeds the transfer of data and large files which enables a computer to connect directly to devices such as digital video cameras K NOTE The connector can accept 4 pin IEEE 1394 devices with the use of an adapter Setting Up and Using Your Computer 31 Your computer may have an optional front IEEE 1394 connector see Front View of the Computer on page 13 This connector is only available if you purchased an add in card that uses IEEE 1394 To purchase a card contact Dell Power Management Overview The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use standby mode or hibernate mode to reduce power to the entire computer When the computer exits from a power conservation mode it returns to the operating state it was in prior to entering the mode K NOTE Windows XP Professional includes security and networking features not available in Windows XP Home Edition When a Windows XP Professional computer is connected to a network different options related to security and networking appear in certain windows K NOTE The procedures to activate the standby and hibernate modes may vary according to your operating system Standby Mode Standby mode conser
88. fferent regions worldwide and different disc formats not all DVD titles work in all DVD drives ADJUST THE WINDOWS VOLUME CONTROL e Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up e Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 61 Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW Solving Problems TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW Disc Search for the keyword standby in Windows Help Hard drive problems RUN CHECK Disk 1 Click Start then click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE Connect the modem to an analog telephone jack only The modem does not operate while itis connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY S
89. g a serial cable to the input output 1 0 ports of the two computers To transfer data over a serial connection you must access the Network Connections utility from the Control Panel and perform additional configuration steps such as setting up an advanced connection and designating the host computer and the guest computer For instructions on setting up a direct cable connection between two computers see Microsoft Knowledge Base Article 305621 titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP This information may not be available in some countries For transferring information to a new computer you must run the Files and Settings Transfer Wizard You can use the optional Operating System CD for this process or you can create a wizard disk with the Files and Settings Transfer Wizard Running the Files and Settings Transfer Wizard With the Operating System CD K NOTE This procedure requires the Operating System CD This CD is optional and may not be included with all computers To prepare the new computer for the file transfer 1 2 3 4 Start the Files and Settings Transfer Wizard When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer then click Next On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD then click Next When the Now go to your old computer screen
90. g to identify your computer when you access the Dell Support website or contact support Setting Up and Using Your Computer Back View of the Computer 1 power connector Insert the power cable 2 _ back I O connectors Plug serial USB and other devices into the appropriate connectors see Back Panel Connectors on page 16 3 card slots 6 Access connectors for any installed PCI or PCI Express cards Setting Up and Using YourComputer 15 Back Panel Connectors Ed Em Ed Es IL G w j 1 link integrity light Green A good connection exists between a 10 Mbps network and the computer Orange A good connection exists between a 100 Mbps network and the computer Yellow A good connection exists between a 1000 Mbps 1 Gbps network and the computer Off The computer is not detecting a physical connection to the network 16 2 3 network adapter connector network activity light NOTICE Do not plug a telephone cable into the network connector Use the network adapter connector to attach your computer to a network or broadband device Connect one end of a network cable to either a network jack or your network or broadband device and then connect the other end of the network cable to the network adapter connector on your computer A click indicates that the network cable has been securely attached On computers with
91. h Setting Up and Using Your Computer 25 To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files then click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and then restart the new computer K NOTE For more information about this procedure search support dell com for document PA1089586 How Do I Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft Windows XP Operating System K NOTE Access to the Dell Knowledge Base document may not be available in some countries Playing CDs and DVDs Playing a CD or DVD NOTICE Do not press down on the CD or DVD tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move or tilt the computer when you are playing CDs or DVDs 1 Press the eject button on the front of the drive 2 Place the disc label side up in the center of the tray 3 Press the eject button or gently push on the tray to close it To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer 26 Setting Up an
92. have interference than the higher frequency radiations such as infrared and light ROM read only memory Memory that stores data and programs that cannot be deleted or written to by the computer ROM unlike RAM retains its contents after you shut down your computer Some programs essential to the operation of your computer reside in ROM RPM revolutions per minute The number of rotations that occur per minute Hard drive speed is often measured in rpm RTC real time clock Battery powered clock on the system board that keeps the date and time after you shut down the computer RTCRST real time clock reset A jumper on the system board of some computers that can often be used for troubleshooting problems S SAS serial attached SCSI A faster serial version of the SCSI interface as opposed to the original SCSI parallel architecture SATA serial ATA A faster serial version of the ATA IDE interface ScanDisk A Microsoft utility that checks files folders and the hard disk s surface for errors ScanDisk often runs when you restart the computer after it has stopped responding SCSI small computer system interface A high speed interface used to connect devices to a computer such as hard drives CD drives printers and scanners The SCSI can connect many devices using a single controller Each device is accessed by an individual identification number on the SCSI contr
93. ia K NOTE Most commercial DVDs have copyright protection and cannot be copied using Roxio Creator Plus 1 Click the Start button point to All Programs Roxio gt Creator Projects and then click RecordNow Copy 2 Under the Copy tab click Disc Copy 3 To copy the CD or DVD e If you have one CD DVD drive ensure that the settings are correct and click the Disc Copy button The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the drive and click OK Setting Up and Using Your Computer e Ifyou have two CD DVD drives select the drive into which you have inserted your source CD or DVD and click the Disc Copy button The computer copies the data from the source CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Using Blank CDs and DVDs CD RW drives can write to CD recording media only including high speed CD RW media while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After the maximum storage capacity of a CD R is reached you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs if you plan to erase rewrite or update information on the CD later Blank DVD Rs can be used to permanently sto
94. ibes your problem 4 Follow the instructions on the screen NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them K NOTE The procedures in this document were written for the Windows default view and may not apply if you set your Dell computer to the Windows Classic view Troubleshooting Tools Creating a Restore Point 1 Click Start then click Help and Support 2 Click the task for System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see Using Windows XP Device Driver Rollback on page 71 to resolve the problem If that is unsuccessful use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start point to All Programs Accessories System Tools and then click System Restore Ensure that Restore my computer to an earlier time is selected then click Next Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point then click Next
95. ices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes 1 hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see Contacting Dell on page 135 K NOTE The Service Tag for your computer is located at the top of each test screen When contacting Dell support have your Service Tag ready 3 Ifyou run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Troubleshooting Tools 69 70 Tab Funct
96. ics card failure has occurred Reseat any installed graphics card see Cards on page 86 If available install a working graphics card into your computer If the problem persists contact Dell see Contacting Dell on page 135 0009 A possible floppy drive or hard drive failure has occurred Reseat all power and data cables 66 0000 A possible USB failure has occurred Troubleshooting Tools Reinstall all USB devices and check all cable connections Light Pattern Problem Description Suggested Resolution 0009 No memory modules are detected e If two or more memory modules are installed remove the modules see Removing Memory on page 85 then reinstall one module see Installing Memory on page 83 and restart the computer If the computer starts normally continue to install additional modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see Installing Memory on page 83 If the problem persists contact Dell see Contacting Dell on page 135 Memory modules are detected but a 0009 memory configuration or compatibility error has occurred Ensure that no special requirements for memory module connector placement exist see Memory on page 82 Ensure that the memory you are using is supported by your computer see Memory
97. ies support specific to Dell XPS computers is available at a separate telephone number If you do not see a telephone number listed that is specific for XPS computers you may contact Dell through the support number listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or international operator K NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla Website www dell com ai E mail la techsupport dell com General Support toll free 800 335 0031 Antigua and Barbuda Website www dell com ag E mail la techsupport dell com General Support 1 800 805 5924 Argentina Buenos Aires Website www dell com ar International Access Code 00 E mail la techsupport dell com Country Code 54 E mail for desktop and portable computers City Code 11 la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com Customer Care toll free 0 800 444 0730 Technical Support toll free 0 800 444 0733 Technical Support Services toll free 0 800 444 0724 Sa
98. imum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage System Setup Overview Use system setup as follows 10 to 35 C 50 to 95 F 40 to 65 C 40 to 149 F 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 0 5 octave min 0 5 G at 3 to 200 Hz at 1 octave min bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 668 m 50 to 35 000 ft e To change the system configuration information after you add change or remove any hardware in your computer To set or change a user selectable option such as the user password e To read the current amount of memory or set the type of hard drive installed Before you use system setup it is recommended that you write down the system setup screen information for future reference NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes can cause your computer to work incorrectly Entering System Setup 1 Tur on or restart your computer 2 When the blue DELL logo is displayed watch for the F2 prompt to appear Appendix 125 126 3 Once the F2 prompt appears press lt F2 gt immediately K NOTE The F2 prompt indicates that the keyboard has initialized If you press lt F2 gt before you are prompt
99. ion Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system e Reinstall your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your proble
100. ion Guide No sound from speakers K NOTE The volume control in MP3 and other media players may override the Windows volume setting Always check to ensure that the volume on the media player s has not been turned down or off CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference Solving Problems 61 REINSTALL THE SOUND DRIVER See Reinstalling Drivers on page 71 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompa
101. ional institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 5963 044 556 3469 044 556 1760 044 556 4300 Appendix 145 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Korea Seoul International Access Code 001 Country Code 82 City Code 2 E mail krsupport dell com Support Support Dimension PDA Electronics and Accessories Sales Fax Switchboard toll free 080 200 3800 toll free 080 200 3801 toll free 080 200 3600 2194 6202 2194 6000 Latin America Luxembourg International Access Code 00 Country Code 352 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com Support Home Small Business Sales 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 342 08 08 075 32 0 2 713 1596 Corporate Sales 262577 81 Cu
102. ishes standards for PC Cards PIO programmed input output A method of transferring data between two devices through the processor as part of the data path pixel A single point on a display screen Pixels are arranged in rows and columns to create an image A video resolution such as 800 x 600 is expressed as the number of pixels across by the number of pixels up and down Plug and Play The ability of the computer to automatically configure devices Plug and Play provides automatic installation configuration and compatibility with existing hardware if the BIOS operating system and all devices are Plug and Play compliant POST power on self test Diagnostics programs loaded automatically by the BIOS that perform basic tests on the major computer components such as memory hard drives and video If no problems are detected during POST the computer continues the start up processor A computer chip that interprets and executes program instructions Sometimes the processor is referred to as the CPU central processing unit PS 2 personal system 2 A type of connector for attaching a PS 2 compatible keyboard mouse or keypad PXE pre boot execution environment A WfM Wired for Management standard that allows networked computers that do not have an operating system to be configured and started remotely RAID redundant array of independent disks A method of providing data redun
103. ive panel snaps into place on the front panel Drives Your computer supports e Two hard drives Serial ATA e Two FlexBay drives can contain an optional floppy drive or optional Media Card Reader Two CD or DVD drives Removing and Installing Parts 103 General Installation Guidelines Connect hard drives to the connector labeled SATAO and SATA1 starting with the lower number first Connect CD DVD drives to the connector labeled SATA4 or SATA5 starting with the lower number first Serial ATA hard drives and CD DVD drives should be connected to the connector labeled SATA on the system board When connecting and disconnecting a serial ATA cable hold the cable by the connector at each end Hard Drive A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 1 Ifyou are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure Follow the procedures in Before You Begin on page 77 Remove the computer cover see Removing the Computer Cover on page 78 104
104. ive even if no media is installed If you attempt to access the Media Card Reader when no media is inserted you are prompted to insert media FLEXBAY DEVICE IS DISABLED There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is installed If the FlexBay device is physically installed but it is not running check to see if it is enabled in the BIOS setup Solving Problems 53 Keyboard Problems A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer e Shut down the computer see Turning Off Your Computer on page 77 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer e Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins Straighten any bent pins e Remove any keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer then try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 72 Lockups and Software Problems A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide The c
105. ive out of the floppy drive bay Removing and Installing Parts 109 Installing a Floppy Drive 1 Ifyou are installing a new floppy drive remove the shoulder screws from the inside of the drive panel insert and attach the screws to the new drive 1 floppy drive 2 shoulder screws 4 2 Slide the floppy drive into the floppy drive bay until the sliding plate clicks into place and the drive snaps into position Attach the power and floppy drive cables to the floppy drive Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 5 Replace the computer cover NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 6 Connect your computer and devices to their electrical outlets and then turn them on See the documentation that came with the floppy drive for instructions on installing any software required for the operation of the drive 7 Enter system setup see System Setup on page 125 and select the appropriate Diskette Drive option 8 Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 68 110 Removing and Installing Parts Media Card Reader For information on using the Media Card Reader see Using a Media Card Reader Optional on page 30 Removing a Media Card Reader A CAUTION Before you perform any of the procedures in this sec
106. k and the audio to mute In this mode the computer is still operating as indicated by the power button indicator and diagnostic lights 1 2 and 4 being lit Also you may notice that the hard drive indicator may blink when the hard drive is being accessed by an external device To resume normal computer operation briefly press the power button press any key on the keyboard move the mouse or press a button on the optional Microsoft Windows XP Media Center Edition 2005 remote control Enabling the ORT Feature in System Setup The ORT drivers must be installed before the Quick Resume feature becomes active The ORT drivers are installed when this option is ordered Also Quick Resume is enabled in system setup when this feature is ordered 1 Enter system setup see Entering System Setup on page 125 2 Press the arrow keys to highlight the Power Management menu option then press lt Enter gt to access the menu 3 Press the up and down arrow keys to highlight the Quick Resume option then press lt Enter gt to access the menu 4 Press the left and right arrow keys to highlight the On option and then press lt Enter gt to enable the Quick Resume feature Enabling the ORT Feature in the Operating system 1 Click the Start button then click Control Panel Under Pick a category click Performance and Maintenance Under or pick a Control Panel icon click Power Options Click the Away tab oa fF Ww N Ensure that the chec
107. k boxes for Enable away mode and Options are checked Optimizing Performance 6 Click the Advanced tab 7 From the When I press the power button on my computer drop down menu select Do Nothing 8 From the When I press the sleep button on my computer drop down menu select Do Nothing Optimizing Performance 47 48 Optimizing Performance Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer e If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed e Ifa peripheral device does not work ensure that the device is properly connected e If an error message appears on the screen write down the exact message This message may help support personnel diagnose and fix the problem s e If an error message occurs in a program see the program s documentation e If you cannot boot to your operating system after you have changed your SATA operation settings restore your previous SATA operation settings and retry booting to the operating system Battery Problems A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions A CAUTION Before you perform any of the procedures in this section follow the safety instructions i
108. l battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery A CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Enter the system setup program and record the values for all the screens see Entering System Setup on page 125 so that you can restore the correct settings after installing the new battery Follow the procedures in Before You Begin on page 77 Remove the computer cover see Removing the Computer Cover on page 78 Locate the battery socket see System Board Components on page 81 2 3 4 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board 5 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver 6 Insert the new battery into the socket with the side labeled facing
109. l computers 02 481 92 88 City Code 2 Tech Support Fax 02 481 92 95 Customer Care 027131565 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda Website www dell com bm E mail la techsupport dell com General Support 1 877 890 0751 Bolivia Website www dell com bo E mail la techsupport dell com General Support toll free 800 10 0238 Appendix 137 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br E mail la techsupport dell com Customer Support Tech Support Technical Support Fax Customer Care Fax 0800 90 3355 51 3481 5470 51 3481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Care Penang Malaysia Transaction Sales Penang Malaysia 604 633 4888 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated Hardware and Warranty Support Customer Service Home Sales Small Business Customer Service med large business government Customer Service printers projectors televisions handhelds digital jukebox and wire
110. le is difficult to remove gently ease the module back and forth to remove it from the connector Removing and Installing Parts 85 Cards A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer Your Dell computer provides the following slots for PC and PCI Express cards Three PCI card slots e One PCI Express xl card slot e One PCI Express x16 card slot One PCI Express x4 card slot PCI Cards Nl If you are installing or replacing a card follow the procedures in the next section If you are removing but not replacing a card see Removing a PCI Card on page 90 If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI Express card see Installing a PCI Express Card on page 92 Installing a PCI Card K NOTE Dell offers an optional customer kit for Audigy ll and IEEE 1394 PCI add in cards that includes a front mounted IEEE 1394 connector 1 Follow the procedures in Before You Begin on page 77 2 Remove the computer cover see Removing the Computer Cover on page 78
111. led the new driver Manually Reinstalling Drivers oo N O oO FSF WwW DN _ After copying the required driver files to your hard drive click Start and then right click My Computer Click Properties Click the Hardware tab then click Device Manager Double click the type of device for which you are installing the driver Double click the name of the device for which you are installing the driver Click the Driver tab then click Update Driver Click Install from a list or specific location Advanced then click Next Click Browse and browse to the location to which you previously extracted the driver files When the name of the appropriate driver appears click Next Click Finish and then restart your computer Troubleshooting Tools 71 72 Resolving Software and Hardware Incompatibilities If a device is not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 Click Start then click Help and Support 2 Type hardware troubleshooter in the Search field then click the arrow to start the search 3 Click Hardware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and then click Next Restoring Your Operating System You can restore your operati
112. les 0 810 444 3355 Aruba Website www dell com aw E mail la techsupport dell com General Support toll free 800 1578 Australia Sydney Website support ap dell com International Access Code 0011 E mail support ap dell com contactus Country Code 61 General Support 13DELL 133355 City Code 2 136 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_curope dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Support for XPS Home Small Business Support for all other Dell computers Preferred Accounts Corporate Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 81 0820 240 530 17 0820 240 530 17 0820 240 530 00 Bahamas Website www dell com bs E mail la techsupport dell com General Support toll free 1 866 278 6818 Barbados Website www dell com bb E mail la techsupport dell com General Support 1 800 534 3142 Belgium Brussels Website support euro dell com International Access Code 00 Tech Support for XPS 02 481 92 96 Country Code 32 Tech Support for all other Del
113. less Hardware Warranty Support Home Sales Small Business Hardware Warranty Support med large bus government Hardware Warranty Support printers projectors televisions handhelds digital jukebox and wireless Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Service Sales toll free toll free toll free toll free toll free toll free toll free toll free 1 800 247 9362 1 800 847 4096 1 800 326 9463 1 800 847 4096 1 800 906 3355 1 800 387 5757 1 877 335 5767 1 800 387 5752 1 800 387 5755 1 866 440 3355 Cayman Islands E mail la techsupport dell com General Support 1 877 262 5415 Chile Santiago Country Code 56 City Code 2 138 Appendix Website www dell com cl E mail la techsupport dell com Sales and Customer Support toll free 1230 020 4823 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Customer Care E mail customer_cn dell com Technical Support Fax Technical Support Dell Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support ser
114. lity DSS lena detects your To download Desktop System Software computer and operating system and installs the updates 1Go to support dell com select your region or business appropriate for your configuration providing critical segment then enter your Service Tag or product model updates for your operating system and support for Dell 2 Select Drivers amp Downloads then click Go 3 5 inch USB floppy drives Intel processors optical 3 Select your operating system and language and then drives and USB devices DSS is necessary for correct search for the keyword Desktop System Software operation of your Dell computer NOTE The support dell com user interface may vary depending on your selections 10 Finding Information What Are You Looking For Find It Here e How to use Windows XP e How to work with programs and files e How to personalize my desktop e How to reinstall my operating system Windows Help and Support Center 1 Click Start gt Help and Support 2 Type a word or phrase that describes your problem then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Operating System CD NOTE The Operating System CD may be optional and may not ship with your computer The operating system is already installed on your computer To reinstall your operating system see Restoring Your Operating System on page 72 OPERATING SYSTEM ALREAD LLO ON Y PU
115. logy and covering a much larger geographic area than WLAN WXGA wide aspect extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 800 X XGA extended graphics array A video standard for video cards and controllers that supports resolutions up to 1024 x 768 Z ZIF zero insertion force A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket Zip A popular data compression format Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of zip A special kind of zipped file is a self extracting file which has a filename extension of exe You can unzip a self extracting file by double clicking it Zip drive A high capacity floppy drive developed by Iomega Corporation that uses 3 5 inch removable disks called Zip disks Zip disks are slightly larger than regular floppy disks about twice as thick and hold up to 100 MB of data Index A audio See sound battery problems 49 replacing 118 BIOS 125 boot sequence about 130 changing 131 132 option settings 131 booting to a USB device 131 c cards installing PCI Express 92 PCI Express 91 removing PCI 90 removing PCI Express 97 CD DVD drive problems 50 CD RW drive problems 50 CDs 28 operating system 11 playing 26
116. m and if necessary update the driver Windows XP 1 Click Start then click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In the System Properties window click the Hardware tab Troubleshooting Tools 5 6 Click Device Manager Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver Reinstalling Drivers NOTICE The Dell Support website at support dell com provides approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 on oo Eh WwW NY Click Start then click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed then click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem use System Restore to return your computer to the operating state that existed before you instal
117. me then press lt Enter gt The default value is the maximum available size 9 Press lt Enter gt to create the volume 10 Press lt y gt to confirm that you want to create the RAID volume 11 Confirm that the correct volume configuration is displayed on the main Intel RAID Option ROM utility screen 12 Press the up and down arrow keys to select Exit and then press lt Enter gt 13 Install the operating system see Using Microsoft Windows XP System Restore on page 72 Optimizing Performance Creating a RAID Level 1 Configuration 1 Set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode on page 39 2 Press lt Ctrl gt lt i gt when you are prompted to enter the Intel RAID Option ROM utility 3 Use the up and down arrow keys to highlight Create RAID Volume then press lt Enter gt 4 Enter a RAID volume name or accept the default name then press lt Enter gt 5 Use the up and down arrow keys to select RAID1 Mirror then press lt Enter gt 6 If there are more than two hard drives available press the up and down arrow keys and spacebar to select the two drives you want to use to make up your volume then press lt Enter gt 7 Select the desired capacity for the volume then press lt Enter gt The default value is the maximum available size Press lt Enter gt to create the volume 9 Press lt y gt to confirm that you want to create the RAID volume 10 Confirm that the correct volume
118. mputer Enables or disables the 2 stack of USB ports on the back of the computer Front USB Enables or disables the 2 stack of USB ports on the front of the computer Serial 1 Port If your computer has an integrated serial COM port then this option is listed Video Primary Video This setting specifies which video controller is primary when two video controllers are present on the computer Performance Multiple CPU Core If your computer processor supports more than one core this option appears in the Options List Virtualization If your computer processor supports virtual technology this option appears in the Options List SpeedStep If your computer processor supports Intel SpeedStep technology then this option is listed and it allows you to enable or disable support for this feature HyperThreading Appendix If your computer processor supports Hyper Threading this option appears in the Options List HDD Acoustic Mode e Bypass default Your computer does not test or change the current acoustics mode setting e Quiet The hard drive operates at its most quiet setting Suggested The hard drive operates at the level suggested by the drive manufacturer Performance The hard drive operates at its maximum speed NOTE Switching to performance mode will cause the drive heads to move faster causing the hard drive to be noisier However some drives
119. ms document that facilitates temporary imports into foreign countries Also known as a merchandise passport CD R CD recordable A recordable version of a CD Data can be recorded only once onto a CD R Once recorded the data cannot be erased or written over CD RW CD rewritable A rewritable version of a CD Data can be written to a CD RW disc and then erased and written over rewritten CD RW drive A drive that can read CDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once CD RW DVD drive A drive sometimes referred to as a combo drive that can read CDs and DVDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once clock speed The speed given in MHz that indicates how fast computer components that are connected to the system bus operate 158 Glossary COA Certificate of Authenticity The Windows alpha numeric code located on a sticker on your computer Also referred to as the Product Key or Product ID Control Panel A Windows utility that allows you to modify operating system and hardware settings such as display settings controller A chip that controls the transfer of data between the processor and memory or between the processor and devices CRIMM continuity ramb
120. n the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see Replacing the Battery on page 118 If the battery still does not work properly contact Dell see Contacting Dell on page 135 Drive Problems A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide Solving Problems 49 50 ENSURE THAT Microsoft WINDOWS RECOGNIZES THE DRIVE Click Start then click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another floppy CD or DVD to eliminate the possibility that the original is defective e Insert a bootable floppy and restart the computer CLEAN THE DRIVE OR DISK See Cleaning Your Computer on page 34 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See Using Microsoft Windows XP System Restore on page 72 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 68 CD and DVD drive problems K NOTE High speed CD or DVD drive vibration is normal and may cause noise This does not indicate a defect in the drive or the CD or DVD K NOTE Because of di
121. national Access Code 00 Country Code 39 City Code 02 144 Appendix Website support euro dell com Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Jamaica E mail la techsupport dell com General Support dial from within Jamaica only 1 800 440 9205 Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Status Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Public Sales government agencies educat
122. ndby mode activate hibernate mode or turn off the computer To program these functions click an option from the corresponding drop down menu and click OK Hibernate Tab The Hibernate tab allows you to enable hibernate mode If you want to use the hibernate settings as defined on the Power Schemes tab click the Enable hibernate support check box on the Hibernate tab For more information on power management options 1 Click the Start button then click Help and Support 2 Inthe Help and Support window click Performance and maintenance 3 In the Performance and maintenance window click Conserving power on your computer Cleaning Your Computer A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide Cleaning the Computer Keyboard and Monitor A CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances e Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard NOTICE Do not wipe the display screen with any soap or alcohol solution Doing so may damage the antiglare coating To clean your monitor screen lightly dampen a soft clean cloth with water If possible use a special screen
123. nection options 21 connection setting up 21 problems 51 K keyboard problems 54 L labels Microsoft Windows 10 Service Tag 10 lights diagnostic 65 front of computer 65 Media Card Reader installing 111 113 problems 53 removing 111 using 30 memory problems 56 messages error 52 modem problems 51 monitor blank 62 clone mode 19 connect DVI 17 18 connect TV 17 19 connect two 17 18 connect VGA 17 18 display settings 19 extended desktop mode 19 hard to read 63 motherboard See system board mouse problems 57 network Network Setup Wizard 23 problems 58 setting up 22 Network Setup Wizard 23 0 operating system reinstalling 11 reinstalling Windows XP 72 Operating System CD 11 P password clearing 132 jumper 132 PC Restore 74 PCI cards removing 90 PCI Express cards installing 92 removing 97 playing CDs 26 playing DVDs 26 power conserving 32 hibernate mode 32 34 managing 32 options 33 options schemes 33 problems 58 standby mode 32 power light conditions 58 power options properties 33 printer cable 20 connecting 20 problems 59 setting up 20 USB 20 problems battery 49 blue screen 55 CD drive 50 CD RW drive 50 computer crashes 54 55 computer stops responding 54 Dell Diagnostics 68 problems continued diagnostic lights 65 drives 49 DVD drive 50 e mail 51 error messages 52 g
124. ng system in the following ways e Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files e Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer Use PC Restore only if System Restore did not resolve your operating system problem e If you received an Operating System CD with your computer you can use it to restore your operating system However using the Operating System CD also deletes all data on the hard drive Use the CD only if System Restore did not resolve your operating system problem Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access the Windows Help and Support Center 1 Click Start Help and Support 2 Type a word or phrase that describes your problem then click the arrow icon 3 Click the topic that descr
125. ngapore Singapore International Access Code 005 Country Code 65 NOTE The phone numbers in this section should be called from within Singapore or Malaysia only Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1 800 394 7430 toll free 1 800 394 7488 toll free 1 800 394 7478 toll free 1 800 394 7430 option 6 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Sales 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care Sales Fax Switchboard 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries 150 Appendix Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Country City International Access Code Country Code Cit
126. nstalled 7 Connect the power and hard drive cables to the drive 8 Check all connectors to be certain that they are properly cabled and firmly seated 9 Replace the computer cover Replacing the Computer Cover on page 119 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 10 Connect your computer and devices to electrical outlets and then turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Floppy Drive A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover K NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 110 Removing a Floppy Drive 1 Follow the procedures in Before You Begin on page 77 2 Remove the computer cover see Removing the Computer Cover on page 78 3 Disconnect the power and floppy drive cables from the back of the floppy drive 4 Disconnect the other end of the floppy drive cable from the system board Removing and Installing Parts 1 power cable 2 floppy drive cable 3 floppy drive 4 sliding plate lever 5 sliding plate 5 Pull the sliding plate to the right and hold in place 6 Slide the floppy dr
127. nto the network device and then plug the cable into the computer 10 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 11 Remove the card driver from the operating system 12 If you removed a sound card a Enter system setup select Integrated Audio Controller and then change the setting to On b Connect external audio devices to the integrated audio connectors on the back panel of the computer 13 If you removed an add in network connector a Enter system setup select Integrated NIC Controller and then change the setting to On b Connect the network cable to the integrated connector on the back panel of the computer K NOTE Install any drivers required for the card as described in the card documentation Removing and Installing Parts 99 Drive Panels A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing the Drive Panel 1 Follow the procedures in Before You Begin on page 77 1 sliding plate 2 sliding plate lever 3 drive panel 100 Removing and Installing Parts 2 Grasping the lever on the sliding plate pull the sliding plate to the right and hold in place K NOTE The sliding plate secures and releases the drive panel and helps to secure
128. oards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games etc Support for all third party software and peripherals is provided by the original manufacturer of the product FCC Notice U S Only FCC Class B This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules Appendix This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation NOTICE The FCC regulations provide that changes or modifications not expressly approved by Dell Inc could void your authority to operate this equipment These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no g
129. oller bus SDRAM synchronous dynamic random access memory A type of DRAM that is synchronized with the optimal clock speed of the processor 164 Glossary serial connector An I O port often used to connect devices such as a handheld digital device or digital camera to your computer Service Tag A bar code label on your computer that identifies your computer when you access Dell Support at support dell com or when you call Dell for customer service or technical support setup program A program that is used to install and configure hardware and software The setup exe or install exe program comes with most Windows software packages Setup program differs from system setup shortcut An icon that provides quick access to frequently used programs files folders and drives When you place a shortcut on your Windows desktop and double click the icon you can open its corresponding folder or file without having to find it first Shortcut icons do not change the location of files If you delete a shortcut the original file is not affected Also you can rename a shortcut icon SIM Subscriber Identity Module A SIM card contains a microchip that encrypts voice and data transmissions SIM cards can be used in phones or portable computers smart card A card that is embedded with a processor and a memory chip Smart cards can be used to authenticate a user on computers equipped for smart cards S PDIF
130. omputer does not start up CHECK THE DIAGNOSTIC LIGHTS See Diagnostic Lights on page 65 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You may lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer 54 Solving Problems A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task A program crashes repeatedly K NOTE Most software includes installation instructions in its documentation or on a floppy disk or CD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows XP operating system environments 1 Click Start point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appear
131. on of a DVD Data can be written to a DVD RW disc and then erased and written over rewritten DVD RW technology is different from DVD RW technology DVD RW drive drive that can read DVDs and most CD media and write to DVD RW rewritable DVDs discs DVI digital video interface A standard for digital transmission between a computer and a digital video display E ECC error checking and correction A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory ECP extended capabilities port A parallel connector design that provides improved bidirectional data transmission Similar to EPP ECP uses direct memory access to transfer data and often improves performance EIDE enhanced integrated device electronics An improved version of the IDE interface for hard drives and CD drives EMI electromagnetic interference Electrical interference caused by electromagnetic radiation ENERGY STAR Environmental Protection Agency requirements that decrease the overall consumption of electricity EPP enhanced parallel port A parallel connector design that provides bidirectional data transmission ESD electrostatic discharge A rapid discharge of static electricity ESD can damage integrated circuits found in computer and communications equipment expansion card A circuit board that installs in an expansion slot on the sy
132. oppy device SATA 0 through 5 Identifies the drives attached to the SATA connectors on the system board and lists the capacity for hard drives SATA Operation Identifies and defines the SATA controller settings for RAID You can set the SATA controller to RAID Autodetect ATA or RAID On Onboard Devices Integrated NIC You can set the NIC to On default Off or On wPXE When the On w PXE setting is active available only for the future boot process the computer prompts you to press lt Ctrl gt lt Alt gt lt b gt Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the computer attempts to boot from the next device in the boot sequence list Appendix 127 Integrated Audio Enables or disables the onboard audio controller USB Controller Set to On default so that USB devices will be detected and supported in the operating system USB for FlexBay This field enables and disables the internal USB for FlexBay e Off Internal USB for FlexBay is disabled e On Internal USB for FlexBay is enabled No Boot Internal USB for FlexBay is enabled but not bootable The factory default setting is No Boot NOTE This USB option appears only if a FlexBay device is installed Rear Quad USB Real Dual USB Enables or disables the 4 stack of USB ports on the back of the co
133. ormation from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a CD click Use the CD I got from an ISP K NOTE If you do not know which type of connection to select contact your ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 51 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable into a telephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network device Setting Up and Using Your Computer AG
134. ors DIMM_3 and DIMM_4 Addressing Memory With 4 GB Configurations Your computer supports a maximum of 4 GB of memory when you use four 1 GB DIMMs Current operating systems such as Microsoft Windows XP can only use a maximum of 4 GB of address space however the amount of memory available to the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory Installing Memory A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer 1 Follow the procedures in Before You Begin on page 77 Remove the computer cover see Removing the Computer Cover on page 78 3 Lay the computer on its side so that the system board is on the bottom of the inside of the computer Removing and Installing Parts 83 4 Press out the securing clip at each end of the memory module connector 5 Align the notch on the bottom of the module with the crossbar in the connector XK e gt pe 4 1 cutouts 2 2 memory module 3 notch 4 cros
135. ose any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click Start and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for 4 seconds Removing and Installing Parts 77 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a conne
136. oter 72 Help and Support Center 11 restore to previous state 72 tips 9 TV connect to computer 17 19 170 Index U USB booting to devices 131 V volume adjusting 61 warranty information 9 Windows XP Device Driver Rollback 71 Files and Settings Transfer Wizard 23 26 37 Hardware Troubleshooter 72 Help and Support Center 11 Hyper Threading 37 Network Setup Wizard 23 Program Compatibility Wizard 55 reinstalling 11 72 scanner 61 System Restore 72 wizards Files and Settings Transfer Wizard 23 26 37 Network Setup Wizard 23 Program Compatibility Wizard 55
137. ou set the hard drive to time out before the monitor does your computer may appear to be locked up To recover press any key on the keyboard or click the mouse To avoid this problem always set the monitor to time out before the hard drive The Power schemes drop down menu displays the following schemes e Always On default If you want to use your computer with no power conservation e Home Office Desk If you use your computer as a home or office computer and you require minimal power conservation e Minimal Power Management If you want your computer to run with minimal power conservation e Max Battery If your computer is a portable computer and you run your computer from batteries for extended periods of time If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Turn off hard disks System stand by or System hibernates field and then select a time out from the displayed list Changing the time out for a scheme field permanently changes the default settings for that scheme unless you click Save As and enter a new name for the changed scheme Setting Up and Using YourComputer 33 Advanced Tab The Advanced tab allows you to e Place the power options icon da in the Windows taskbar for quick access Set the computer to prompt you tor your Windows password before the computer exits from standby mode or hibernate mode e Program the power button to activate sta
138. ouching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components 1 Follow the procedures in Before You Begin on page 77 2 If you have installed a security cable remove it from the security cable slot NOTICE Ensure that sufficient space exists to support the removed cover at least 30 cm 1 ft of desk top space 78 Removing and Installing Parts NOTICE Ensure that you are working on a level protected surface to avoid scratching either the computer or the surface on which itis resting 3 Lay your computer on its side with the computer cover facing up 4 Pull back the cover release latch on the top panel sq PA DA BO Oy hinge tabs 3 ow 1 cover release latch 2 computer cover 5 Locate the three hinge tabs on the bottom edge of the computer 6 Grip the sides of the computer cover and pivot the cover up 7 Lift the cover away and set it aside in a secure location Removing and Installing Parts 79 Inside View of Your Computer A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide 1 power supply 2 system board 3 hard drive 4 floppy drive may not be 5 CDor DVD drive present on all computers 80
139. our computer s hard drive a message appears stating that the partition was not found Click Quit there is no partition to delete Click OK to remove the PC Restore partition on the hard drive Click Yes when a confirmation message appears The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive Right click Local Disk C in Windows Explorer click Properties and verify that the additional disk space is available as indicated by the increased value for Free Space Click Finish to close the PC Restore Removal window Restart the computer Troubleshooting Tools 75 716 Troubleshooting Tools Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turning Off Your Computer on page 77 and Before Working Inside Your Computer on page 78 e You have read the safety information in your Dell Product Information Guide e Acomponent can be replaced by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver e Phillips screwdriver e Flash BIOS update program floppy disk or CD Turning Off Your Computer NOTICE To avoid losing data save and cl
140. ports resolutions up to 1600 x 1200 V video controller The circuitry on a video card or on the system board in computers with an integrated video Glossary 165 controller that provides the video capabilities in combination with the monitor for your computer video memory Memory that consists of memory chips dedicated to video functions Video memory is usually faster than system memory The amount of video memory installed primarily influences the number of colors that a program can display video mode A mode that describes how text and graphics are displayed on a monitor Graphics based software such as Windows operating systems displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors Character based software such as text editors displays in video modes that can be defined as x columns by y rows of characters video resolution See resolution virus A program that is designed to inconvenience you or to destroy data stored on your computer A virus program moves from one computer to another through an infected disk software downloaded from the Internet or e mail attachments When an infected program starts its embedded virus also starts A common type of virus is a boot virus which is stored in the boot sectors of a floppy disk If the floppy disk is left in the drive when the computer is shut down and then turned on the computer is infected when it
141. r may take a short time to exit from hibernate mode Because the keyboard and the mouse do not function when the computer is in hibernate mode pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory Dell creates an appropriately sized hibernate mode file before shipping the computer to you If the computer s hard drive becomes corrupted Windows XP recreates the hibernate file automatically Power Options Properties Define your standby mode settings hibernate mode settings and other power settings in the Power Options Properties window To access the Power Options Properties window 1 Click the Start button then click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your power settings on the Power Schemes tab Advanced tab and Hibernate tab Power Schemes Tab Each standard power setting is called a scheme If you want to select one of the standard Windows schemes installed on your computer choose a scheme from the Power schemes drop down menu The settings for each scheme appear in the fields below the scheme name Each scheme has different settings for starting standby mode hibernate mode turning off the monitor and turning off the hard drive NOTICE If y
142. rd retention door 2 release tabs 2 3 lever on chassis wall may not be present on all computers 4 filler bracket 5 alignment guide 6 alignment bar 2 If present on your computer rotate the lever on the chassis wall upward 3 Push the two release tabs on the card retention door toward each other and pivot the door open Because the door is captive it will remain in the open position 92 Removing and Installing Parts 1 release tab 2 card retention mechanism 3 card retention door 4 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 7 5 If you are replacing a card that is already installed in the computer remove the existing card If necessary disconnect any cables connected to the card If your card includes a retention mechanism remove the top of the retention mechanism by pressing the tab and pulling up on the top Removing and Installing Parts 93 6 Pull the securing tab grasp the card by its top corners and then ease it out of its connector 1 PCI Express x16 card slot 2 PCI Express x16 card 3 securing tab 4 PCI Express x1 card 5 PCI Express x1 card slot 7 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer A CAUTION Some network adapters automatically start the computer when they are connected to a
143. re large amounts of data After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on the disc later CD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD R Yes Yes No DVD R Yes Yes No DVD RW Yes Yes Yes DVD RW Yes Yes Yes DVD R DL Yes Yes No Setting Up and Using YourComputer 29 30 Helpful Tips e Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Roxio Creator Plus and open a Creator project Use CD Rs to burn music CDs that you want to play in regular stereos CD RWs may not play in many home or car stereos You cannot create audio DVDs with Roxio Creator Plus Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of blank
144. reads the boot sectors of the floppy disk expecting to find the operating system If the computer is infected the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated V volt The measurement of electric potential or electromotive force One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance W W watt The measurement of electrical power One W is 1 ampere of current flowing at 1 volt WHr watt hour A unit of measure commonly used to indicate the approximate capacity of a battery For example a 66 WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours 166 Glossary wallpaper The background pattern or picture on the Windows desktop Change your wallpaper through the Windows Control Panel You can also scan in your favorite picture and make it wallpaper WLAN wireless local area network A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access write protected Files or media that cannot be changed Use write protection when you want to protect data from being changed or destroyed To write protect a 3 5 inch floppy disk slide its write protect tab to the open position WWAN wireless wide area network A wireless high speed data network using cellular techno
145. rint reader A strip sensor that uses your unique fingerprint to authenticate your user identity to help secure your computer folder A term used to describe space on a disk or drive where files are organized and grouped Files in a folder can be viewed and ordered in various ways such as alphabetically by date and by size format The process that prepares a drive or disk for file storage When a drive or disk is formatted the existing information on it is lost FSB front side bus The data path and physical interface between the processor and RAM FTP file transfer protocol A standard Internet protocol used to exchange files between computers connected to the Internet 160 Glossary G G gravity A measurement of weight and force GB gigabyte A measurement of data storage that equals 1024 MB 1 073 741 824 bytes When used to refer to hard drive storage the term is often rounded to 1 000 000 000 bytes GHz gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz The speeds for computer processors buses and interfaces are often measured in GHz graphics mode A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors Graphics modes can display an unlimited variety of shapes and fonts GUI graphical user interface Software that interacts with the user by means of menus windows and icons
146. rs in the upper right corner of the screen press lt F12 gt If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer see Turning Off Your Computer on page 77 and try again The Boot Device Menu appears listing all available boot devices Each device has a number next to it Appendix 131 4 At the bottom of the menu enter the number of the device that is to be used for the current boot only For example if you are booting to a USB memory key highlight USB Device and press lt Enter gt K NOTE To boot to a USB device the device must be bootable To make sure your device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 Enter system setup see Entering System Setup on page 125 2 Use the arrow keys to highlight the Boot Sequence menu option then press lt Enter gt to access the menu K NOTE Write down your current boot sequence in case you want to restore it Press the up and down arrow keys to move through the list of devices Press the spacebar to enable or disable a device Enabled devices have a number assigned to them disabled devices have no number assigned 5 Press lt U gt or lt D gt to move a selected device up or down the list Clearing Forgotten Passwords A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Pro
147. s TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer Solving Problems 55 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information e Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDs SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using e See the software documentation for minimum memory requirements If necessary install additional memory see Installing Memory on page 83 e R
148. sbar 84 Removing and Installing Parts NOTICE To avoid damage to the memory module press the module straight down into the connector while you apply equal force to each end of the module Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module y ME Replace the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Connect your computer and devices to electrical outlets and then turn them on Right click the My Computer icon then click Properties Click the General tab To verify that the memory is installed correctly check the amount of memory RAM listed Removing Memory A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Aa amp N Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer Follow the procedures in Before You Begin on page 77 Remove the computer cover see Removing the Computer Cover on page 78 Press out the securing clip at each end of the memory module connector Grasp the module and pull up If the modu
149. see Replacing the Computer Cover on page 119 CD DVD Drive A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 114 Removing and Installing Parts Removing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 77 2 Remove the computer cover see Removing the Computer Cover on page 78 3 Disconnect the power cable from the back of the drive and the CD DVD drive cable from the back of the drive and the system board 1 CD DVD drive cable 2 power cable 3 system board Removing and Installing Parts 115 4 Slide the drive release mechanism to the right to release the shoulder screw and slide the drive out to remove it from the drive bay Installing a CD DVD Drive 1 Ifyou are installing a new drive unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable select setting 2 Ifyou are installing a new drive remove the three shoulder screws from the inside of the drive panel insert and attach the screws to the new drive 1 CD DVD drive 2 shoulder screws 3 116 Removing and Installing Parts 3 4 10
150. ssed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are safe to use on DVDs Setting Up and Using YourComputer 35 36 Setting Up and Using Your Computer Optimizing Performance Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously It is recommended that you use the Microsoft Windows XP Service Pack 1 SP1 or later operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs can benefit from Hyper Threading some programs have not
151. stem board in some computers expanding the capabilities of the computer Examples include video modem and sound cards expansion slot A connector on the system board in some computers where you insert an expansion card connecting it to the system bus ExpressCard A removable I O card adhering to the PCMCIA standard Modems and network adapters are common types of ExpressCards ExpressCards support both the PCI Express and USB 2 0 standard Express Service Code A numeric code located on a sticker on your Dell computer Use the Express Service Code when contacting Dell for assistance Express Service Code service may not be available in some countries Glossary 159 extended display mode A display setting that allows you to use a second monitor as an extension of your display Also referred to as dual display mode extended PC Card A PC Card that extends beyond the edge of the PC Card slot when installed F Fahrenheit A temperature measurement scale where 32 is the freezing point and 212 is the boiling point of water FBD fully buffered DIMM A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer AMB that speeds communication between the DDR2 SDRAM chips and the system FCC Federal Communications Commission A U S agency responsible for enforcing communications related regulations that state how much radiation computers and other electronic equipment can emit fingerp
152. stomer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Technical Support toll free 0800 105 Country Code 853 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 146 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1 800 880 193 toll free 1 800 881 306 toll free 1800 881 386 toll free 1800 881 306 option 6 toll free 1 800 888 202 toll free 1 800 888 213 Mexico International Access Code 00 Country Code 52 E mail la techsupport dell com Customer Technical Support Sales Customer Service Main 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat Netherlands Antilles E mail la techsupport dell com General Support E mail la techsupport dell com General Support toll free 1 866 278 6822 001 800 882 1519 Appendix 147
153. structions about installing any software required for the operation of the hard drive Adding a Second Hard Drive A A IN o 1 CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it Check the documentation for the drive to verify that it is configured for your computer Follow the procedures in Before You Begin on page 77 Press in on the tabs on each side of the hard drive bracket in the empty drive bay and slide the bracket up and out Snap the hard drive bracket onto the new hard drive NOTICE Do not install any drive into the lower hard drive bay until you have removed the hard drive bracket from the inside of the hard drive bay Slide the new hard drive into empty bay until you feel a click NOTE If your replacement hard drive does not have the hard drive bracket attached remove the bracket from the old hard drive by unsnapping it from the drive Snap the bracket onto the new hard drive hard drive 2 hard drive bracket Removing and Installing Parts 107 108 6 Gently slide the drive into place until you feel a click or feel the drive securely i
154. t for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it then connect to the Internet For help contact your Internet service provider Error Messages If the error message is not listed see the documentation for the operating system or the program that was running when the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS X lt gt Donot use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click Start click Control Panel and then click Add or Remove Programs 2 Select the program you want to remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions ALERT AIR TEMPERATURE SENSOR NOT DETECTED The ambient thermal sensor is not detected Press Fl to continue or F2 to enter system setup 52 Solving Problems drive letter N1S NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert
155. t_central_europe dell com Technical Support for XPS Technical Support for all other Dell computers Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 069 9792 7222 069 9792 7200 0180 5 224400 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada E mail la techsupport dell com General Support toll free 1 866 540 3355 Guatemala E mail la techsupport dell com General Support 1 800 999 0136 Guyana E mail la techsupport dell com 142 Appendix General Support toll free 1 877 270 4609 Country City International Access Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Country Code Toll Free Numbers City Code Hong Kong Website support ap dell com International Access Code 001 Technical Support E mail HK_support Dell com Country Code 852 Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell 2969 3191 Precision Technical Support PowerApp PowerEdge 2969 3196 PowerConnect
156. talling any cards 8 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot 88 Removing and Installing Parts 1 fully seated card 2 not fully seated card 3 bracket within slot 4 bracket caught outside of slot 5 alignment bar 6 alignment guide 9 Before you close the card retention door ensure that e The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide 1 card retention door 2 release tabs 2 Removing and Installing Parts 89 90 10 Close the card retention door by snapping it into place to secure the card s NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the 11 o 12 13 14 15 16 computer cover from closing properly or cause damage to the equipment Connect any cables that should be attached to the card See the documentation for the card for information about the card cable connections NOTICE To connecta network cable first plug the cable into the network device and then plug the cable into the computer If you replaced a card that was already installed in the computer and you removed the retention mechanism you may reinstall the retention mechanism Before replacing the card retention mechanism ensure that e The tops of all cards and filler brackets are flush with the alignment bar
157. tempts to boot bootable CD A CD that you can use to start your computer In case your hard drive is damaged or your computer has a virus ensure that you always have a bootable CD or floppy disk available Your Drivers and Utilities or ResourceCD is a bootable CD bootable disk A disk that you can use to start your computer In case your hard drive is damaged or your computer has a virus ensure that you always have a bootable CD or floppy disk available bps bits per second The standard unit for measuring data transmission speed BTU British thermal unit A measurement of heat output Glossary 157 bus A communication pathway between the components in your computer bus speed The speed given in MHz that indicates how fast a bus can transfer information byte The basic data unit used by your computer A byte is usually equal to 8 bits C C Celsius A temperature measurement scale where 0 is the freezing point and 100 is the boiling point of water cache A special high speed storage mechanism which can be either a reserved section of main memory or an independent high speed storage device The cache enhances the efficiency of many processor operations L1 cache Primary cache stored inside the processor L2 cache Secondary cache which can either be external to the processor or incorporated into the processor architecture carnet An international custo
158. ter starts normally the lights flash before turning off If the computer malfunctions the sequence of the lights help to identify the problem Light Pattern Problem Description Suggested Resolution The computer is in a normal off Plug the computer into a working ODO condition or a possible pre BIOS failure electrical outlet see Power Problems has occurred on page 58 All four diagnostic lights display solid e Ifthe problem persists contact Dell green and then turn off after the system see Contacting Dell on page 135 successfully boots to the operating system 0707 10 A possible processor failure has occurred Contact Dell see Contacting Dell on page 135 Troubleshooting Tools 65 Light Pattern Problem Description Suggested Resolution 19000 Memory modules are detected but a memory failure has occurred If two or more memory modules are installed remove the modules see Removing Memory on page 85 then reinstall one module see Installing Memory on page 83 and restart the computer If the computer starts normally continue to install additional modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see Installing Memory on page 83 If the problem persists contact Dell see Contacting Dell on page 135 0090 A possible graph
159. the Migration Wizard Click Next on the Migration Wizard screen Enter a RAID volume name or accept the default name From the drop down box select RAID 0 as the RAID level Select the appropriate strip size from the drop down box and then click Next K NOTE Select the strip size closest to the size of the average file you want to store on the RAID volume If you do not know the average file size choose 128 KB as your strip size Optimizing Performance 43 44 10 11 On the Select Source Hard Drive screen double click the hard drive from which you want to migrate and click Next K NOTE The source hard drive should be the hard drive containing the data or operating system files that you want to keep on the RAID volume On the Select Member Hard Drive screen double click the hard drive s to select the member drive s to span the stripe array then click Next On the Specify Volume Size screen select the Volume Size you want then click Next NOTICE The next step will result in the loss of all data on the member drive Click Finish to start migrating or click Back to make changes You can use your computer normally during the migration process Migrating to a RAID Level 1 Configuration u O ol A Set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode on page 39 Click the Start button and point to All Programs Intel R Application Accelerator Intel Matrix Storage
160. the computer SXGA super extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 1024 SXGA super extended graphics array plus A video standard for video cards and controllers that supports resolutions up to 1400 x 1050 system board The main circuit board in your computer Also known as the motherboard system setup A utility that serves as an interface between the computer hardware and the operating system System setup allows you to configure user selectable options in the BIOS such as date and time or system password Unless you understand what effect the settings have on the computer do not change the settings for this program T TAPI telephony application programming interface Enables Windows programs to operate with a wide variety of telephony devices including voice data fax and video text editor A program used to create and edit files that contain only text for example Windows Notepad uses a text editor Text editors do not usually provide word wrap or formatting functionality the option to underline change fonts and so on TPM trusted platform module A hardware based security feature that when combined with security software enhances network and computer security by enabling features such as file and e mail protection travel module A plastic device designed to fit inside the module bay of a portable
161. the drives Push from the inside and pivot the drive panel to the left to release the panel from its side hinges 3 Set the drive panel aside in a secure location Removing the Drive Panel Insert NF 1 drive panel 2 drive panel insert tab 3 drive panel insert 1 Turn the drive panel sideways and find the tip of the drive panel insert tab that latches over a tab on the right side of the drive panel Pull the inner tip of the drive panel insert tab away from the drive panel Pivot the drive panel insert out and away from the drive panel 4 Set the drive panel insert aside in a secure location Removing and Installing Parts 101 Replacing the Drive Panel Insert 102 S7 center drive panel tab 2 drive panel 3 drive panel insert tab drive panel insert Slide the tab on the left side of the drive panel insert under the center drive panel tab Rotate the drive panel insert into place and snap the drive panel insert tab over the corresponding tab on the drive panel Ensure that the drive panel insert is correctly seated in the drive panel Removing and Installing Parts Replacing the Drive Panel 1 Follow the procedures in Before You Begin on page 77 6 O 1 sliding plate 2 sliding plate lever 3 drive panel 2 Align the drive panel tabs with the side door hinges 3 Rotate the drive panel toward the computer until the sliding plate lever clicks into place and the dr
162. three drives appear in the Selected window and then click Next In the Specify Volume Size window click the Volume Size desired then click Next Click Finish to create the volume or click Back to make changes Creating a RAID Level 1 Configuration NOTICE The following procedure will result in the loss of all data on the hard drives in your RAID configuration Back up any data you want to keep before continuing Set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode on page 39 Click the Start button and point to Programs Intel R Application Accelerator Intel Matrix Storage Manager to launch the Intel Storage Utility K NOTE If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode on page 39 On the Actions menu select Create RAID Volume to launch the Create RAID Volume Wizard Click Next at the first screen Confirm the volume name select RAID 1 as the RAID level and then click Next to continue Optimizing Performance 6 On the Select Volume Location screen click the first hard drive you want to use to create your RAID level 0 volume then click the right arrow Click to add a second hard drive until two drives appear in the Selected window and then click Next In the Specify Volume Size window select the Volume Size desired then click Next 8 Click Finish to create the volume or click
163. tibilities on page 72 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see Front View of the Computer on page 13 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Video and Monitor Problems A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE See the monitor documentation for troubleshooting procedures The screen is blank CHECK THE MONITOR CABLE CONNECTION Ensure that the monitor cable is connected as shown on the setup diagram for your computer e Remove any video extension cables and connect the monitor directly to the computer e Swap the computer and monitor power cables to determine if the power cable is defective e Check the connectors for bent or broken pins it is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT e If the power light is off firmly press the button to ensure that the monitor is turned on e If the power light is lit or blinking the monitor has power e If the power light is blinking press a key on the keyboard or move the mouse to resume normal operation 62 Solving Problems TEST THE ELECTRICAL OUTLET Ensure that
164. tion follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Follow the procedures in Before You Begin on page 77 Lay the computer on its side so that the system board is on the bottom of the inside of the computer Remove the computer cover see Removing the Computer Cover on page 78 A WwW N Remove the drive panel see Removing the Drive Panel on page 100 1 Media Card Reader not 2 USB cable present on all computers Removing and Installing Parts 111 5 Disconnect the USB cable on the back of the Media Card Reader to the front panel USB connector on the system board see System Board Components on page 81 and route the cable through the clip on the shroud 1 sliding plate 2 sliding plate lever 3 Media Card Reader not present on all computers 6 While pushing on the back of the drive remove the Media Card Reader by sliding and holding the sliding plate 7 Replace the drive panel see Replacing the Drive Panel on page 103 8 Replace the computer cover see Replacing the Computer Cover on page 119 112 Removing and Installing Parts Installing a Media Card Reader A CAUTION Before you perform any of the proc
165. to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card 8 line out headphone Use the green line out connector to attach headphones and most speakers with connector integrated amplifiers On computers with a sound card use the connector on the card 9 microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card use the connector on the card 10 center subwoofer LFE Use the orange center subwoofer connector to attach a center speaker or a connector single subwoofer On computers with a sound card use the connector on the card NOTE The LFE Low Frequency Effects Audio channel found in digital surround sound audio schemes carries only low frequency information of 80 Hz and below The LFE channel drives a subwoofer to provide extremely low bass extension Systems not using subwoofers can shunt the LFE information to the main speakers in the surround sound setup 11 side surround sound Use the gray side surround sound connector to attach multichannel capable connector speakers The side surround output provides enhanced surround audio for computers with 7 1 speakers On computers with a sound card use the connector on the card 12 S PDIF connector Use the S PDIF connector to transmit digital audio without going through an analog
166. ton and then click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click Change the screen resolution 4 In the Display Properties window click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels Under Color quality click the drop down menu and then click Medium 16 bit 6 Click OK Copying CDs and DVDs K NOTE Ensure that you observe all copyright laws when creating CDs or DVDs This section applies only to computers that have a CD RW DVD RW or CD RW DVD combo drive al K NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus Dell Edition You can also use Roxio Creator Plus for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Roxio Creator Plus and then click the question mark icon in the upper right corner of the window How to Copy a CD or DVD K NOTE CD RW DVD combo drives cannot write to DVD media If you have a CD RW DVD combo drive and you experience recording problems check for available software patches on the Sonic support website at www sonic com The DVD writable drives installed in Dell computers can write to and read DVD R DVD RW and DVD R DL dual layer media but cannot write to and may not read DVD RAM or DVD R DL med
167. tter or worse than a RAID level 0 configuration The drives in a RAID configuration should be the same size in order to ensure that the larger drive does not contain unallocated and therefore unusable space Optimizing Performance 37 38 RAID Level 0 Configuration NOTICE Because RAID level 0 configurations provide no data redundancy a failure of one drive results in the loss of all data the data on the remaining drive is also inaccessible Therefore ensure that you perform regular backups when you use a RAID level 0 configuration A RAID level 0 configuration uses a storage technique known as data striping to provide a high data access rate Data striping is a method of writing consecutive segments or stripes of data sequentially across the physical drives to create a large virtual drive Data striping allows one of the drives to read data while the other drive is searching for and reading the next block serial ATA RAID configured for RAID level 0 segment 1 segment 2 segment 3 segment 4 segment 5 segment 6 hard drive 1 hard drive 2 Another advantage of a RAID level 0 configuration is that it utilizes the full storage capacities of the drives For example two 120 GB drives combine to provide 240 GB of hard drive space on which to store data K NOTE In a RAID level 0 configuration the size of the configuration is equal to the size of the smallest drive multiplied by the number
168. tute of Electrical and Electronics Engineers Inc A high performance serial bus used to connect IEEE 1394 compatible devices such as digital cameras and DVD players to the computer infrared sensor A port that allows you to transfer data between the computer and infrared compatible devices without using a cable connection integrated Usually refers to components that are physically located on the computer s system board Also referred to as built in T O input output An operation or device that enters and extracts data from your computer Keyboards and printers are I O devices T O address An address in RAM that is associated with a specific device such as a serial connector parallel connector or expansion slot and allows the processor to communicate with that device IrDA Infrared Data Association The organization that creates international standards for infrared communications IRQ interrupt request An electronic pathway assigned to a specific device so that the device can communicate with the processor Each device connection must be assigned an IRQ Although two devices can share the same IRQ assignment you cannot operate both devices simultaneously ISP Internet service provider A company that allows you to access its host server to connect directly to the Internet send and receive e mail and access websites The ISP typically provides you with a software package us
169. uarantee that interference will not occur in a particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Relocate the system with respect to the receiver e Move the system away from the receiver e Plug the system into a different outlet so that the system and the receiver are on different branch circuits If necessary consult a representative of Dell Inc or an experienced radio television technician for additional suggestions The following information is provided on the device or devices covered in this document in compliance with the FCC regulations Product name Dell Dimension 9200 e Model number DCTA e Company name Dell Inc Worldwide Regulatory Compliance amp Environmental Affairs One Dell Way Round Rock TX 78682 USA 512 338 4400 K NOTE For Further regulatory information see your Product Information Guide Contacting Dell To contact Dell electronically you can access the following websites e www dell com support dell com support For specific web addresses for your country find the appropriate country section in the table below K NOTE Toll free numbers are for use within the country for which they are listed Appendix 135 K NOTE In certain countr
170. ue Connecting One Monitor With a VGA connector and One Monitor With a DVI Connector 1 Follow the procedures in Before You Begin on page 77 2 Connect the VGA connector of the first monitor to the blue VGA connector on the back of the computer 3 Connect the DVI connector of the second monitor to the white DVI connector on the back of the computer 18 Setting Up and Using Your Computer Connecting a Television TV K NOTE See the documentation that came with your TV to ensure that you properly configure and connect the TV K NOTE To connect a TV to your computer an S video cable is required If you do not have an S video cable you may purchase one at most consumer electronics stores An S video cable is not included with your computer 1 Follow the procedures in Before You Begin on page 77 2 Connect one end of the S video cable to the TV OUT connector on the back of the computer 3 Connect the other end of the S video cable to the S video input connector on your TV 4 Connect a VGA or DVI monitor see Connecting Monitors on page 17 Changing the Display Settings 1 After you connect the monitor s or television turn on the computer The Microsoft Windows desktop displays on the primary monitor 2 Enable clone mode or extended desktop mode in the display settings In clone mode both monitors display the same image e In extended desktop mode you can drag objects from one screen to the other effectivel
171. us in line memory module A special module that has no memory chips and is used to fill unused RIMM slots cursor The marker on a display or screen that shows where the next keyboard touch pad or mouse action will occur It often is a blinking solid line an underline character or a small arrow D DDR SDRAM double data rate SDRAM A type of SDRAM that doubles the data burst cycle improving system performance DDR2 SDRAM double data rate 2 SDRAM A type of DDR SDRAM that uses a 4 bit prefetch and other architectural changes to boost memory speed to over 400 MHz device Hardware such as a disk drive printer or keyboard that is installed in or connected to your computer device driver See driver DIMM dual in line memory module A circuit board with memory chips that connects to a memory module on the system board DIN connector A round six pin connector that conforms to DIN Deutsche Industrie Norm standards it is typically used to connect PS 2 keyboard or mouse cable connectors disk striping A technique for spreading data over multiple disk drives Disk striping can speed up operations that retrieve data from disk storage Computers that use disk striping generally allow the user to select the data unit size or stripe width DMA direct memory access A channel that allows certain types of data transfer between RAM and a device to bypass the processor docking
172. ve system setup field Appendix System Setup Options K NOTE Depending on your computer and installed devices the items listed in this section may not appear or may not appear exactly as listed System System Info Lists system information such as the computer name the BIOS version number and date system tags and other system specific information NOTE The system name listed in the BIOS may not appear exactly as the name that appears on the computer or in the computer s documentation CPU Info Lists the processor type processor bus speed processor ID clock speed L2 cache and additional features supported by your processor Memory Info Indicates the type and amount of installed memory memory speed and channel mode dual or single Date Time Displays current date and time settings Boot Sequence The computer attempts to boot from the sequence of devices specified in this list NOTE If you insert a boot device and restart the computer this option appears in the system setup menu To boot from a USB memory device select the USB device and move it by pressing lt U gt so that it becomes the first device in the list Drives Diskette Drive Identifies and defines the floppy drive attached to the FLOPPY connector on the system board The options restrict identification of drives to USB only Internal only or none Off The Read Only option restricts the ability to boot from any fl
173. ved your computer If possible back up the data before using PC Restore Use PC Restore only if System Restore did not resolve your operating system problem K NOTE Dell PC Restore by Symantec is not available in all countries or on all computers Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files etc If possible back up all data before using PC Restore To use PC Restore 1 74 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen Immediately upon seeing the blue bar press lt Ctrl gt lt F11 gt If you do not press lt Ctrl gt lt F11 gt in time let the computer finish starting then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot in the following step On the next screen that appears click Restore On the next screen click Confirm The restore process takes approximately 6 10 minutes to complete When prompted click Finish to reboot the computer K NOTE Do not manually shut down the computer Click Finish and let the computer completely reboot When prompt
174. vers and storage Technical Support projectors PDAs switches routers and so on Technical Support printers Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll f toll f toll f toll f toll toll toll f toll f toll f toll toll toll f toll toll f toll toll f toll f toll f Tee Tee Tee Tee free free Tee Tee Tee free free Tee free Tee free Tee Tee Tee 592 818 1350 800 858 2968 800 858 0950 800 858 0960 800 858 2920 800 858 2311 800 858 2060 592 818 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 Colombia Website www dell com cl E mail la techsupport dell com General Support 01 800 915 4755 Appendix 139 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numb
175. ves power by turning off the display and the hard drive after a designated period of time known as a time out When the computer exits from standby mode it returns to the operating state it was in prior to entering standby mode NOTICE If your computer loses power while in standby mode it may lose data To set standby mode to automatically activate after a defined period of inactivity 1 Click the Start button then click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options To immediately activate standby mode without a period of inactivity click the Start button click Turn Off Computer and then click Stand by To exit from standby mode press a key on the keyboard or move the mouse Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits from hibernate mode the desktop is restored to the state it was in prior to entering hibernate mode To activate hibernate mode 1 Click the Start button then click Control Panel 2 Under Pick a category click Performance and Maintenance 32 Setting Up and Using Your Computer 3 Under or pick a Control Panel icon click Power Options 4 Define your hibernate settings on the Power Schemes tab Advanced tab and Hibernate tab To exit from hibernate mode press the power button The compute
176. viruses and other accidents Using Intel technology your computer has a robust level of data protection out of the factory With Dell DataSafe you will have a selected area on your system that automatically stores periodic copies of your computer s hard drive data Not only does Dell DataSafe help you to store and protect your valuable data such as photos music videos files and more it also helps restore your computer and your data in the event of a failure The included software can give you the power to roll back your system to a healthy state after a system problem easily retrieve deleted files and recover individual files or an entire hard drive and the Intel Matrix Storage Console RAID allows for continued functionality in the case of a single hard drive failure Optimizing Performance 45 46 Intel Viiv Technology Optional Intel Viiv technology is a technology aimed at the digital home enthusiast that includes A BIOS that supports Intel Quick Resume Technology Device drivers This technology allows the user s system to quickly return to an active state after non use Intel Viiv technology is an option for systems that are ordered with Microsoft Windows XP Media Center Edition 2005 and dual core processors Using Intel Viiv Quick Resume Technology ORT When running in the Intel Viiv QRT mode your power button is used as a quick on off feature Pressing the power button once causes the display to go blan
177. y o o o o FCC Glass Bios ia rr At A da Contacting Dell o oooooo A See a E Psa ete a aries Contents Finding Information K NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries K NOTE This Owner s Manual is available as a PDF at support dell com K NOTE Additional information may ship with your computer What Are You Looking For Find It Here e A diagnostic program for my computer Drivers and Utilities CD ResourceCD Drivers for my computer NOTE The Drivers and Utilities CD may be optional and may e My device documentation not ship with your computer e Desktop System Software DSS Documentation and drivers are already installed on your computer You can use the CD to reinstall drivers see Drivers on page 70 run the Dell diagnostics see Dell Diagnostics on page 68 or access your documentation Readme files may be included on your CD to nes x provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users DRIVERS AND UTILITIES NOTE Drivers and documentation updates can be found at support dell com e Warranty information Dell Product Information Guide e Terms and Conditions U S only e Safety instructions Product leformanen Gurte e Regulatory inform
178. y Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91 722 92 00 91 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com Technical Support for XPS Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 0771 540 340 08 590 05 199 08 590 05 642 08 587 70 527 020 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS Technical Support Home and Small Business for all other Dell products Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0848 33 88 57 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Appendix 151
179. y doubling the amount of viewable work space For information on changing the display settings for your graphics card see the user s guide in the Help and Support Center click the Start button click Help and Support click User and system guides click Device guides and then click the guide for your graphics card For dual monitor capable cards with one DVI connector and one VGA connector One DVI connector and one VGA connector Two VGA connectors with one VGA adapter Use the appropriate connector s when you want to Use the DVI to VGA adapter when you want to connect connect your computer to one or two monitors your computer to two VGA monitors Setting Up and Using YourComputer 19 For dual monitor capable cards with two DVI connectors Two DVI connectors Two DVI connectors with a DVI to Two DVI connectors with two DVI VGA adapter to VGA adapters Use the DVI connectors to connect Use the DVI to VGA adapter to Use two DVI to VGA adapters to your computer to one or two DVI connect a VGA monitor to one of the connect two VGA monitors to the monitors DVI connectors on your computer DVI connectors on your computer Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers Connect the printer to the computer Lo

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