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Dell 9010 Personal Computer User Manual

1. ee Removing the VESA Mount Bracket Installing the VESA Mount Bracket esee enint nntnt tnnt nnne tens tenti tnter street tentes nana Removing the Touchscreen Board esses nnnn snnt tntn ntn ar aaaea taneet ahaaa Installing the Touchscreen BOard cccscssceccssssssecsecsccsccseceessesecoesaesesseesessecaecassucaecaesaeseseessesassaesassasaesaesateesensanees Removing the Converter Board esses eese ettet nnne ntet tnt rtn t teni tent tes tnn totns neni t ete mnene lristalling the Converter BOaId s uenerit tret none trennt nn onn ta tt Eee nee toe e en the fond gn Removing the System Board Shield F Installing the System Board Shield sessi eere tenete tentent intret nte ntn nnana 17 Removing the Coin Cell Battery io eor certe bre rn encre ede eng hee A Ce eee Seres evap Rea ve pea Aii ge 17 Installing the Coin Cell Battery Removing the Optical DEive s o c ccrte ceret tere linen er Rr Roe ctuscucdevedhstanetecusdasehyaetsesmerdeabervatvctastins Installing the Optical Drive esee eese nnne tette nente tnn tntn inerte nate daadaa rentrer diidini Removing the Hard Drve s sue te ioca o n de eed seeded dece Red ede iet e en aaa Deere ats Installing the Hard Drive Removing the Intrusion Switch installing the Intrusion SWIECD sire ri tnt nete ret th rere dead e ae re tas ur i P
2. Updating Mae ON E E E E E E E eisddee ss egereieatioptonides SELLE ESTIT o PaSSWOrd 2 o deed o bea etie E A E TAEAE Assigning a System Password and Setup Password sees nennen tnnt nennt 64 Deleting or Changing an Existing System and or Setup Password sse 65 ERE cire MADE tc eee lara Seeds ON ee 67 Enhanced Pre Boot System Assessment ePSA Diagnostics essent ten 67 Power Supply Built in Self Test esses sees tenente tnter tnnt nnne nte tn treni tent aiaa 67 5 Troubleshooting Your Computer eese nennen tentent ntn tnn tonta onis 69 Important nformat O Ma ec ct tee tee niet ee d er dedero doe d ined tees 69 Diagnostic Power LED Codes neue ar iaaa ae le eterni Fete rin td ere e de A ne re aet aeaa 69 ECT CS 70 dere al GEI rm H 70 6 Technical SpecifiCalioris sodio eara nier ires ORA utin een teo C Un RR UOS 7 Contacting Dell Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted each procedure included in this document assumes that the following conditions exist AN A A A A Ea e You have read the safety information that shipped with your computer Acomponent can be replaced or if purchased separately installed by performing
3. Contacting Dell To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose a Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Selectthe appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you 79
4. hard drive problem Disconnect the USB device The USB device needs more power for it to function properly Use an external power source to connect the USB device or if the device has two USB cables connect both of them S M A R T error or possible hard disk drive failure Contact Dell and report the issue to a support technician 7 72 6 Technical Specifications K NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Start icon Help and Support and then select the option to view information about your computer Table 25 System Information Feature Processor type Total cache Chipset Table 26 Memory Feature Type Connectors Capacity Minimum Memory Maximum Memory Table 27 Video Feature Video Controller Integrated Video Memory External Display Support Specification e Intel Dual Core e Intel Core i3 series e Intel Core i5 series e Intel Core i7 series Up to 8 MB cache depending on processor type Intel Q77 Express chipset Specification up to 1600 MHz unbuffered non ECC dual channel DDR3 configuration two internally accessible DDR3 SODIMM sockets 2 GB 4 GB and 8 GB 2GB 16 GB Specification Intel HD2000 HD2500 HD3000 or HD4000 depends on processor selected shared memory VGA and HDMI 73 Table 28 Audio Feature Controller Speaker Internal speaker amplifier Internal microph
5. Cell Battery 1 2 3 4 Place the coin cell battery into its slot on the system board Press the coin cell battery downward until the release latch springs back into place and secures it Install a system board shield b base cover c VESA stand Follow the procedures in After Working Inside Your Computer Removing the Optical Drive 1 2 4 Follow the procedures in Zefore Working Inside Your Computer Remove the a VESA stand b back cover c VESA mount bracket Remove the screws that secure the optical drive bracket to the computer Slide the optical drive outwards Disconnect the optical drive cable 5 6 Remove the screws that secure the optical drive bracket to the optical drive Remove the optical drive bracket from the optical drive 19 Installing the Optical Drive ea m FP o m 7 Place the optical drive bracket on the optical drive Tighten the screws that secure the optical drive bracket to the optical drive Align and slide the optical drive into its slot Connect the optical drive cable Tighten the screws that secure the optical drive to the computer Install the a VESA mount bracket b back cover c VESA stand Follow the procedures in After Working Inside Your Computer Removing the Hard Drive 1 2 20 Follow the procedures in Before Working Inside Your Computer Remove the a VESA stand b back cover c VESA mount bracket Unthread
6. Lockout selected by default Table 16 Secure Boot Option Secure Boot Expert Key Management Table 17 Performance Option Multi Core Support Intel Speed Step C States Control Intel TurboBoost Hyperthread Control HDD Protection Support Table 18 Power Management Option AC Recovery Description Allows to Enable Disable Secure Boot This gives the choice of Expert Key Management and Custom Mode Key Management e Expert Key Management e Enable Custom Mode e Custom Mode Key Management e PK e KEK e db e dbx Description Specifies whether the process will have one or all cores enabled The performance of some applications will improve with the additional cores e All selected by default EE e 2 Allows you to enable or disable the Intel SpeedStep mode of the processor e Enable Intel SpeedStep selected by default Allows you to enable or disable the additional processor sleep states e Cstates selected by default Allows you to enable or disable Intel TurboBoost mode of the processor e Enable Intel TurboBoost selected by default Allows the Intel TurboBoost driver to increase the performance of the CPU or graphics processor This options allows users to enable and disable the Hyperthread Control e Hyperthread Control selected by default Allows you enable or disable the hard disk drive protection card HDD Protection Card Enable Disable Description Specifies how the computer
7. Settings l b Select the O and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings I b Click the O and select Shut down n Windows 7 1 Click stat 2 Click Shut Down or 1 Click start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click Shut o Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the cover A CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer Connect any telephone or network cables to your computer Connect your computer and all attached devices to their electrical outlets Turn on your computer oF WN If required verify that the computer works correctly by running the Dell Diagnostics Important Information K NOTE Avoid using the touchscreen in dusty hot or humid environments NOTE Sudden change in temperature may cause condensation on the inner surface of the glass screen which will disappear after a short time and does not a
8. Speakers 32 Follow the procedures in Before Working Inside Your Computer Remove the a VESA stand b back cover c VESA mount bracket d system board shield Disconnect the right and left speaker cables from the connector on the system board Unthread the cables from the notches Remove the screws that secure the speaker to the chassis Lift the speakers from the computer Installing the Speakers 1 Place and align the speakers on the computer Tighten the screws to secure the speaker to the chassis 2 Threadthe cables on the notches Connect the right and left speaker cables to the connector on the system board 3 Install a system board shield b VESA mount bracket c back cover d VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e memory f optical drive g hard drive h heat sink assembly i power supply unit j input output board shield k converter board l power supply fan 3 Disconnect any cables connected to the system board 4 Remove the screws that secure the system board to the computer 33 System Board Layout The following image displays the system board layout of the computer 34 19 oo nt oor CO n2 Cc 2 PSU connector PSU f
9. asset tag if an asset tag is not already set This option is not set by default Controls the SERR message mechanism Some graphics cards require that the SERR message mechanism be disabled e Enable SERR Messages selected by default Description Specifies how the ImageServer looks up the server address e Static IP e DNS selected by default NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer Displays the primary static IP address of the ImageServer with which the client software communicates The default IP address is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Lookup Method is set to Static IP Allows you to specify the primary IP port of the ImageServer which is used by the client to communicate The default IP port is 06910 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer Specifies how the client obtains the IP address e Static IP e DHCP selected by default NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer Displays the static IP address of the client The default IP address is 255 255 255 255 NOTE This field is only relevant when the Integ
10. default This option allows the computer to power up from the off state when triggered by a special LAN signal Wake up from the Standby state is unaffected by this setting and must be enabled in the operating system This feature only works when the computer is connected to AC power supply The options differ based on the form factor Disabled selected by default Does not allow the system to power on by special LAN signals when it receives a wake up signal from the LAN or wireless LAN LAN Only Allows the system to be powered on by special LAN signals WLAN Only Allows the system to be powered on by special WLAN signals LAN or WLAN Allows the system to be powered on by special LAN or WLAN signals This option lets you block entering to sleep S3 state in operating system environment Option Table 19 POST Behavior Option Numlock LED Keyboard Errors POST Hotkeys Fastboot Table 20 Virtualization Support Option Virtualization VT for Direct 1 0 Trusted Execution Table 21 Wireless Option Wireless Device Enable Description e Block Sleep S3 state This option is disabled by default Description Specifies if the NumLock function can be enabled when the system boots e Enable Numlock default Specifies whether keyboard related errors are reported when it boots e Enable Keyboard Error Detection selected by default Specifies whether the sign on screen displays a message that d
11. followed by a short pause then X number of blinks up to 7 The repeated pattern has a long pause inserted in the middle For example 2 3 2 amber blinks short pause 3 amber blinks followed by long pause then repeats Blinking Amber Problem Description Power LED 2 1 The motherboard may be faulty 2 2 The motherboard power supply or power supply cabling may be faulty 23 The motherboard memory or processor may be faulty 24 The coin cell battery may be faulty 25 The system may be in recovery mode Download and install the latest BIOS from support dell com support 69 Blinking Amber Power LED 2 6 2 7 3 1 3 2 3 3 3 4 3 5 3 6 37 Beep Codes Problem Description The processor may be faulty The memory may be faulty Reseat the memory or install a different memory module The video device or subsystem may be faulty The video subsystem may be faulty No memory module was detected The storage device may be faulty The memory may not be compatible The system board may be faulty The memory has been detected but of an invalid configuration The beep pattern 1 3 2 1 beep then 3 beeps then 2 beeps indicates that the computer has encountered a memory problem Occasionally re seating the memory modules may fix the beep code errors Error Messages Message Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoin
12. outlet and power on the computer 7 Power off the computer and disconnect the power cable from the electrical outlet 8 Repeat step 2 9 Replace the PSWD jumper on the system board 10 Install all the components removed in step 8 11 Follow the procedures in After Working Inside Your Computer 12 Power on the computer 13 Goto the system setup and assign a new system or setup password See System and Setup Password Removing the Display Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e input output board shield f WLAN card g optical drive h hard drive i intrusion switch j power button board k converter board I power supply fan m power supply unit n heat sink assembly 0 processor fan p speakers q antenna module r system board K NOTE The display panel should be disassembled in a clean room environment 3 Remove the LVDS cable by pressing the latch inwards and disconnecting it from the connector Remove any other cables or antennae around the edges of the base panel 4 Remove the screws that secure the chassis to the middle frame Lift the chassis off the middle frame 5 Peel off the tape that adheres the connectors to the display panel 38 6 7 Lift the connector latches and disconnect the touchscreen board cables Lift and remove the display pan
13. settings prevent access to the Intel RAID CTRL I or Intel Management Engine BIOS Extension CTRL P F12 e Enable selected by default User may enter OROM configuration screens via the hotkey e One Time Enable User can enter the OROM configuration screens via the hotkeys during the next boot After the boot the setting will revert to disabled e Disable User can not enter the OROM configuration screens via the hotkey Allows you to enable or disable the option to enter setup when an admin password is set e Enable Admin Setup Lockout selected by default Description Specifies whether the process will have one or all cores enabled The performance of some applications will improve with the additional cores e All selected by default e 1 e 2 Allows you to enable or disable the Intel SpeedStep mode of the processor e Enable Intel SpeedStep selected by default Allows you to enable or disable the additional processor sleep states e Cstates selected by default Allows you to enable or disable Intel TurboBoost mode of the processor e Enable Intel TurboBoost selected by default Allows the Intel TurboBoost driver to increase the performance of the CPU or graphics processor This options allows users to enable and disable the Hyperthread Control e Hyperthread Control selected by default Allows you enable or disable the hard disk drive protection card HDD Protection Card Enable Disable Tab
14. the removal procedure in reverse order WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you conn
15. will respond when AC power is applied after an AC power loss You can setthe AC Recovery to e Power Off selected by default 59 Option Auto On Time Deep Sleep Control Fan Control Override USB Wake Support Wake on LAN WLAN Block Sleep 60 Description Power On Last Power State This option sets the time of the day when you would like the system to turn on automatically Time is kept in standard 12 hour format hour minutes seconds The startup time can be changed by typing the values in the time and A M P M fields It wasn Disabled The system will not automatically power up Every Day The system will power up every day atthe time you specified above Weekdays The system will power up Monday through Friday at the time you specified above Select Days The system will power up on days selected above at the time you specified above K NOTE This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled Allows you to define the controls when Deep Sleep is enabled Disabled Enabled in S5 only Enabled in S4 and S5 This option is disabled by default Controls the speed of the system fan Fan Control Override not selected K NOTE When enabled the fan runs at full speed This option allows you to enable USB devices to wake the computer from standby Enable USB Wake Support not selected by
16. with the system and setup password feature disabled Assigning a System Password and Setup Password You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when Password Status is Unlocked If the Password Status is Locked you cannot change the System Password K NOTE If the password jumper is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the computer To enter a system setup press lt F2 gt immediately after a power on or re boot 1 64 In the System BIOS or System Setup screen select System Security and press lt Enter gt The System Security screen appears In the System Security screen verify that Password Status is Unlocked Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 6 D I C Re enter the system password when prompted Type the system password that you entered earlier and click OK Select Setup Password type your system password and press Enter or Tab A message prompts you to
17. Dell OptiPlex 9010 All In One Touch Owner s Manual Regulatory Model W04C Regulatory Type W04C001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc All Rights Reserved Trademarks used in this text Dell the Dell logo Dell Boomi Dell Precision OptiPlex Latitude PowerEdge PowerVault PowerConnect OpenManage EqualLogic Compellent KACE FlexAddress Force10 Venue and Vostro are trademarks of Dell Inc Intel Pentium Xeon Core and Celeron are registered trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE are registered trademarks of Novell Inc in the Unite
18. a a Deis pes ud ede cie rk Dea nde E EAR EUROPE A A 30 installing the Processor Fano exte ett easet retta idi oe eere de e etes ide recie cba b aii Midas 31 Removing the Processor Installing the d 8 3 1 PERPE m Removing the O EA CIERRE Installing th Speakers snan a a a aA ai EA aa A Eaa AR fiche Removing the System Board iea de aa eea aa dep ru edere reise eae ua P ore eai debba System Board EET aavesiiedienaldeasa amiantndianiiaaansuaniaiene Installing the System Board essei eee enne Mnt tentent tnter tent testen intr intr sterne ntn eniin NITITUR m Clearing the CMOS Password Disabling the PasswOEd co oec te eren Seba de Gtcx tbc ierat e eub anode ene dece pud dc debeo toate Removing the Display Panel s eeseeseesessesee eere ennt nn tnnt nnns tnter insita stat EnEn stas tain sias ensis tasas raa installing the Display Panel iocus tete Lie ue nce irte tere RD heces zoe pa ein Deva Ea de a reir nd Ud Removing the Antenna Modules sess nnnn nnn nnns nn nnns ra testas natn stas enirn ins iniri n Installing the Antenna Modules esee eese nennen neret nnnn nnn nnt tns trinis ananena nananana asas nnn Removing the Camera TES SGT 3 System Setup Boot Sequence Navigation KEYS nianna e aa aaaea aa i aaa a aa aaria aia Nata E AENEA System Setup Options BIOS Setup System Setup Options For Windows 8 only
19. able from the connector on the camera module Remove the screws that secure the camera to the display panel Remove the camera module from the display panel Installing the Camera 1 Align the camera module to its slot on the display panel Tighten the screws to secure the camera module to the display panel Connect the camera cable to the connector PF U M Install a display panel b system board c power supply fan 43 44 d e f g h i i k I m n o p q r heat sink assembly power supply unit processor fan converter board power button board intrusion switch hard drive optical drive WLAN card input output board shield system board shield touchscreen board VESA mount bracket back cover VESA stand Follow the procedures in After Working Inside Your Computer 3 System Setup System Setup enables you to manage your computer hardware and specify BIOS level options From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage your computer security Boot Sequence Boot Sequence allows you to bypass the System Setup defined boot device order and boot directly to a specific device for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can e Access Syst
20. al assistance The purpose of running diagnostics is to test your computer s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem K NOTE Before proceeding download and install the latest BIOS version from support dell com Enhanced Pre Boot System Assessment ePSA Diagnostics The ePSA diagnostics also known as system diagnostics performs a complete check of your hardware The ePSA is embedded with the BIOS and is launched by the BIOS internally The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to e Run tests automatically or in an interactive mode e Repeat tests e Display or save test results e Run thorough tests to introduce additional test options to provide extra information about the failed device s e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing A CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages K NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed 1 Power on the computer 2 As the computer boots pre
21. an connector Touch panel connector Power button board connector SATA HDD connector SATA HDD power connector SATA ODD power connector CPU fan connector SATA ODD connector LVDS connector 12V CPU power connector Processor socket Memory connector SODIMM socket B Memory connector SODIMM socket A Intrusion switch connector Mini PCI socket Internal speaker connector Coin cell battery connector Converter board connector Installing the System Board Place the system board on the computer Tighten the screws to secure the system board to the base panel 35 3 Install a power supply fan b converter board c input output board shield d power supply unit e heat sink assembly f hard drive g optical drive h memory i system board shield j VESA mount bracket k back cover l VESA stand 4 Follow the procedures in After Working Inside Your Computer Jumper Settings The system s software security features include a system password and a setup password The PASSWORD jumper enables or disables these password features and clears any password s currently in use Bt sse co PIS P_S4 _L 60 ins DEVRMGD LEO 3P3VSB LED To T LD U zu e C L1 5 gy os INC LED DCAPERRBALED C Clearing the CMOS Password 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the VESA stand back cover VESA mount bracket system board shield memory optical dri
22. ard disk drive HDD Successful changes to this password take effect immediately The drive does not have a password set by default e Enter the old password e Enter the new password e Confirm the new password Click OK after entering the password details Enable strong password This option is disabled by default This field controls the minimum and maximum number of characters allowed for the admin and system passwords e Admin Password Min e Admin Password Max e System Password Min e System Password Max Allows you to bypass the System Password and the internal HDD password prompts during a system restart e Disabled selected by default Always prompt for the system and internal HDD password when they are set e Reboot Bypass Bypass the password prompts on restarts warm boots K NOTE The system will always prompt for the system and internal HDD passwords when powered on from the off state a cold boot Also the system will always prompt for passwords on any module bay HDDs that may be present 57 Option Password Change TPM Security Computrace Chassis Intrusion CPU XD Support OROM Keyboard Access Admin Setup Lockout 58 Description Allows you to determine whether changes to the system and hard disk passwords are permitted when an administrator password is set e Allow Non Admin Password Changes selected by default This option lets you control whether the Trusted Platform Modu
23. ation Table 3 System Configuration Option Integrated NIC SATA Operation Drives SMART Reporting Description e CD DVD CD RW Drive e Onboard NIC Portables enables Desktop disables legacy e UEFI This option controls the system date and time Changes to the date and time take effect immediately e MM DD YY e HH MM SS A P Displays each battery graphically with the percent charged charging state Health and AC adapter information Description This option controls the on board LAN Controller e Disabled The internal LAN is off and not visible top the operating system e Enabled The internal LAN is enabled e Enabled w PXE selected by default The internal LAN is enabled with PXE boot e Enabled w ImageServer The internal LAN is enabled with ImageServer boot This option configures the operating mode of the integrated SATA hard drive controller e Disabled SATA controllers are hidden e ATA SATA is configured for ATA mode e AHCI selected by default SATA is configured for AHCI e RAID On configured to support RAID mode Intel Rapid Restore Technology This option lets you enable or disable various drives on board By default the options are enabled e SATA 0 e SATA 1 This field controls if the hard drive errors for the integrated drives are reported during system startup This technology is part of the SMART Self Monitoring Analysis and Reporting Te
24. bles from the converter board Remove the screws that secure the converter board to the computer Lift the convertor board away from the computer e 4 S Installing the Converter Board 1 Place the convertor board into its place 2 Tighten the screws that secure the converter board to the computer 3 Connectthe backlight and converter cables to the converter board 5 Install the a back cover b VESA stand Follow the procedures in After Working Inside Your Computer Removing the System Board Shield 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a VESA stand b back cover c VESA mount bracket Remove the screws that secure the system board shield to the computer Lift the system board shield away from the computer Installing the System Board Shield 1 4 Align and place the system board shield on the back of the computer Tighten the screws that secure the system board shield to the computer Install the a VESA mount bracket b back cover c VESA stand Follow the procedures in After Working Inside Your Computer Removing the Coin Cell Battery 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a VESA stand b back cover 17 3 c system board shield Press the release latch away from the battery The battery pops out from the socket lift the coin cell battery out of the computer Installing the Coin
25. ce Tag click the Product Category of your computer Choose the Product Type from the list Select your computer model and the Product Support page of your computer appears no 0 gt Click Get drivers and click View All Drivers The Drivers and Downloads page opens On the Drivers and Downloads screen under the Operating System drop down list select BIOS Identify the latest BIOS file and click Download File You can also analyze which drivers need an update To do this for your product click Analyze System for Updates and follow the instructions on the screen co 10 Select your preferred download method in the Please select your download method below window click Download File The File Download window appears 11 Click Save to save the file on your computer 12 Click Run to install the updated BIOS settings on your computer Follow the instructions on the screen 63 System and Setup Password You can create a system password and a setup password to secure your computer Password Type Description System password Password that you must enter to log on to your system Setup password Password that you must enter to access and make changes to the BIOS settings of your computer A CAUTION The password features provide a basic level of security for the data on your computer A CAUTION Anyone can access the data stored on your computer if it is not locked and left unattended K NOTE Your computer is shipped
26. chnology specification e Enable SMART Reporting This option is disabled by default 4 Option USB Configuration Miscellaneous Devices Table 4 Security Option Admin Password System Password Internal HDD 0 Password 48 Description This field configures the integrated USB controller If Boot Support is enabled the system is allowed to boot any type of USB mass storage devices HDD memory key floppy If USB port is enabled device attached to this port is enabled and available for operation system If USB port is disabled the operation system cannot see any device attached to this port e Enable Boot Support e Enable Front USB Ports e Enable Rear Dual USB Ports e Enable Rear Triple USB Ports Allows you to enable or disable various on board devices e Enable Disable Microphone e Enable Disable Camera e Enable Disable Media Card Description This field lets you set change or delete the administrator admin password sometimes called the setup password The admin password enables several security features The drive does not have a password set by default e Enter the old password e Enter the new password e Confirm the new password Click OK after entering the password details Allows you to set change or delete the computer password previously called the primary password The drive does not have a password set by default e Enter the old password e Enter the new password e Con
27. d States and other countries Oracle is a registered trademark of Oracle Corporation and or its affiliates Citrix Xen XenServer and XenMotion are either registered trademarks or trademarks of Citrix Systems Inc in the United States and or other countries VMware vMotion vCenter vCenter SRM and vSphere are registered trademarks or trademarks of VMware Inc in the United States or other countries IBM is a registered trademark of International Business Machines Corporation 2013 11 Rev A01 Contents T Working on Your COmpUtgE iussis mag ipecep rne eas ke qae ebd Before Working Inside Your Computer Turning Off Your CompU ter eco eoe eee one He te Hae ae iid ce Eo d do e tette a e pens 8 After Working Inside Your COMpUtET ccscscesssesssssesceeeceescaeeceesceescescaeecacseaceesesesesecesecaeecaeasaeasseseeecaeecanseataeeneeeeeees 8 Important INfOrMAtiON m 9 2 Removing and Installing Components Recommended aXe ea 2 nite eh e E ne ie e tede E Na e Ee Removing the Video Electronics Standards Association VESA Stand sse 11 Installing the VESA Stand eet etate ede Ere eani sie ec tyre OR eb RU M hee pete ees Removing the Back COVers o ete incre o ire er Seo Pe Re re hu Oe oae eae Dra a Pao ein Aara iaia installing RUE SHUT TR Removing the Memory 32 1 cid ene etre rre eade ia ead cu Ege bab cad eate ela deine bid eidem ose cura aco Installing the Memory
28. ea ERU s Removing the Wireless Local Area Network WLAN Card sees eene entente tnnt 23 Installing theWEAN Cafd s aucti pe ehe ruo etia Vien eere et aene er ER e ERR EH vob REED ce Removing the Power Supply Fan esses nete tentent tentent testen EAEE intr ENE NEn ntes nsns neni teni Installing the Power Supply Fan sess eaa ara eae aa e de e aaa are tent tent testen ara aeaaeae thin tni neni Removing the Power Supply Unit PSU 2 Installing the Power Supply Unit eese eene tenete tnter nt ente antanan teni tent Enant enana Removing the Heat Sink Assembly esses nennen entente nennen tette ttn tent tes atanan aanne inen Installing the Heat Sink Assembly s ssssesesssssseeeeeen nente tentent tnn tnn natn te ntes ntnt tnt tine teni tens Removing the Input Output Board Shield esses sese tette tentent tentent 2 Installing the Input Output Board Shield ccccseccseeessesssessesceeeceeeceescscsceseeecseecscseseseseseceueceeesaeesaeasasaeeeeeetaeeas 29 Removing the Power Button Board sscscscscscesscssesesescsescsescsessesceeeceeecaeecaeaeseseeesseecacseacaeseeeseseseeeseeesaeaeaseeeeseeesaes 29 Installing the Power Button Board s cssscssscssssesesesescseeseesseeceeeceeecaeecacseseasesseecacseacaescaeseaeceueceeecaeesacasaeaeeeeeesaeeras 30 Removing the Processor Fari entrer rcr cili
29. ect a cable ensure that both connectors are correctly oriented and aligned NOTE The color of your computer and certain components may appear differently than shown in this document To avoid damaging your computer perform the following steps before you begin working inside the computer 1 2 o gom RP o Ensure that your work surface is flat and clean to prevent the computer cover from being scratched Turn off your computer see Turning Off Your Computer AN CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Disconnect all network cables from the computer Disconnect your computer and all attached devices from their electrical outlets Press and hold the power button while the computer is unplugged to ground the system board Remove the cover A CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Turning Off Your Computer A CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shutdown the operating system n Windows 8 Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select
30. el from the middle frame 39 8 Remove the screws that secure the display brackets to the display panel and remove the display brackets from the display panel 40 Installing the Display Panel Tighten the screws that secure the display brackets to the display panel Align the display assembly over the middle frame Connect all the touchscreen board cables to the connectors on the display panel Affix the tape that adheres the connectors to the display panel Align the chassis over the display panel and tighten the screws to secure the chassis to the middle frame Replace the screws that secure the chassis to the middle frame T 0 0 o 9 qe LI Connect the LVDS cable to its connector and connect any other cables or antennae around the edges of the base panel 8 Install a system board b antenna module c speakers d processor fan e heat sink assembly f power supply unit g power supply fan h converter board i power button board j intrusion switch k hard drive l optical drive m WLAN card n input output board shield 0 system board shield p VESA mount bracket q backcover r VESA stand 9 Follow the procedures in After Working Inside Your Computer Removing the Antenna Modules 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e input output board shield f WLAN card g opt
31. em Setup by pressing F2 key e Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are e Removable Drive if available e STXXXX Drive K NOTE XXX denotes the SATA drive number e Optical Drive e Diagnostics K NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation Keys The following table displays the system setup navigation keys NOTE For most of the system setup options changes that you make are recorded but do not take effect until you re start the system Table 1 Navigation Keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field 45 Keys Enter Spacebar Tab Esc F1 Navigation Allows you to select a value in the selected field if applicable or follow the link in the field Expands or collapses a drop down list if applicable Moves to the next focus area K NOTE For the standard graphics browser only Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system Displays the System Setup help file System Setup Options BIOS Setup K NOTE Before proceeding downl
32. ffect normal usage Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer Recommended Tools The procedures in this document may require the following tools e Smallflat blade screwdriver e Phillips screwdriver e Small plastic scribe Removing the Video Electronics Standards Association VESA Stand 1 Follow the procedures in Before Working Inside Your Computer 2 Place the computer on a flat surface display side facing downwards 3 Using a plastic scribe release the cover starting with the notches at the bottom K NOTE To avoid damaging the VESA stand cover handle the plastic scribe with care LATEA at 4 Liftthe VESA cover upwards and away from the computer 5 Remove the screws that secure the VESA stand to the computer and lift the VESA stand away from the computer Installing the VESA Stand 1 Align and place the VESA stand on the back of the computer 2 Tighten the screws to secure the VESA stand to the computer 3 Place and press the VESA cover on the computer till it clicks into place 4 Follow the procedures in After Working Inside Your Computer Removing the Back Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the VESA stand 3 Remove the screws from the base of the computer 4 Lift the cover and remove it from the computer using the notches near the input ou
33. firm the new password Click OK after entering the password details Allows you to set change or delete the password on the computer s internal hard disk drive HDD Successful changes to this password take effect immediately The drive does not have a password set by default e Enter the old password e Enter the new password e Confirm the new password Click OK after entering the password details Option Strong Password Password Configuration Password Bypass Password Change TPM Security TCM Security Computrace Chassis Intrusion CPU XD Support Description Enable strong password This option is disabled by default This field controls the minimum and maximum number of characters allowed for the admin and system passwords e Admin Password Min e Admin Password Max e System Password Min e System Password Max Allows you to bypass the System Password and the internal HDD password prompts during a system restart e Disabled selected by default Always prompt for the system and internal HDD password when they are set e Reboot Bypass Bypass the password prompts on restarts warm boots K NOTE The system will always prompt for the system and internal HDD passwords when powered on from the off state a cold boot Also the system will always prompt for passwords on any module bay HDDs that may be present Allows you to determine whether changes to the system and hard disk passwords are pe
34. ghts up one of the attached devices is shorted and holding down the power supply If the LED does not light up the power supply is defective 68 5 Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights Beep Codes and Error Messages during the operation of the computer Important Information K NOTE Avoid using the touchscreen in dusty hot or humid environments NOTE Sudden change in temperature may cause condensation on the inner surface of the glass screen which will disappear after a short time and does not affect normal usage Diagnostic Power LED Codes The power LED states are shown in the following table NOTE The power LED can only serve as an indicator of the progress through the POST process These LEDs do not indicate the problem that caused the POST routine to stop Power LED Description OFF Power is off LED is blank Blinking Amber Initial state of LED at power up Refer the following table for Blinking Amber Power LED diagnostics suggestion and possible failures Solid Amber Second state of the LED at power up Indicates the POWER GOOD signal is active Blinking White System is in a low power state Does not indicate a fault condition Solid White The computer is in power on state The power LED light blinking amber pattern will help you determine a few failures as shown below The Amber LED blinking pattern is as follows the pattern is 2 or 3 blinks
35. he procedures in Before Working Inside Your Computer Remove the a VESA stand b back cover c VESA mount bracket d system board shield 21 3 Disconnect the intrusion cable from the connector on the system board Unthread the cable from the notches on the computer 4 Remove the screws that secure the intrusion switch to the chassis Lift the intrusion switch and remove it from the computer Installing the Intrusion Switch 1 Place the intrusion switch on the computer and tighten the screw to secure it to the chassis 2 Threadthe cable along the notches on the chassis and connectthe intrusion switch to the connector on the system board 3 Install a system board shield b VESA mount bracket c back cover d VESA stand 22 4 Follow the procedures in After Working Inside Your Computer Removing the Wireless Local Area Network WLAN Card 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a VESA stand b back cover c VESA mount bracket d system board shield Disconnect the WLAN cables Remove the screws that secure the WLAN card to the system board Remove the WLAN card from the connector Installing the WLAN Card 5 1 2 3 4 Align and place the WLAN card on the connector Tighten the screws to secure the WLAN card to the system board Connect the WLAN cables Install a system board shield b VESA mount bracket c back cover d VESA sta
36. hich wireless device can be controlled by the Wireless Switch e WWAN e WLAN e Bluetooth This option allows enabling disabling of internal wireless devices e WWAN e WLAN e Bluetooth Description Displays the service tag of your computer Allows you to create a system asset tag if an asset tag is not already set This option is not set by default Controls the SERR message mechanism Some graphics cards require that the SERR message mechanism be disabled e Enable SERR Messages selected by default Description Specifies how the ImageServer looks up the server address e Static IP e DNS selected by default NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer Displays the primary static IP address of the ImageServer with which the client software communicates The default IP address is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Lookup Method is set to Static IP 53 Option Description ImageServer Port Allows you to specify the primary IP port of the ImageServer which is used by the client to communicate The default IP port is 06910 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer Client DHCP Specifies how the client obtai
37. ical drive h hard drive i intrusion switch j power button board k converter board l processor fan 41 m power supply unit n heat sink assembly 0 power supply fan p system board 3 Remove the screws that secure the antenna module to the chassis Unthread the antenna cable from around the edges of the computer Lift and remove the antenna module Installing the Antenna Modules 1 Placethe antenna module on the chassis 2 Thread the antenna cable around the edges of the computer Tighten the screws to secure the antenna module to the chassis 3 Install a system board b power supply fan c heat sink assembly d power supply unit e processor fan f converter board g power button board h intrusion switch i hard drive j optical drive k WLAN card I input output board shield m system board shield n VESA mount bracket 0 back cover p VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Camera 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the 42 a VESA stand b back cover c VESA mount bracket d touchscreen board e system board shield f input output board shield g WLAN card h optical drive i hard drive j intrusion switch k power button board l converter board m processor fan n power supply unit 0 heat sink assembly p power supply fan q system board r display panel 3 Disconnect the camera c
38. ing white light indicates sleep state of the computer White light Blinking white light indicates that the computer is reading data from or writing data to the hard drive White light solid while light indicates that the camera is on Green a good 10 Mbps connection exists between the network and the computer Orange a good 100 Mbps connection exists between the network and the computer Yellow a good 1000 Mbps connection exists between the network and the computer Off no light the computer is not detecting a physical connection to the network Yellow light A blinking yellow light indicates that network activity is present Green light The power supply is turned on and is functional The power cable must be connected to the power connector at the back of the computer and the electrical outlet Table 39 Environmental Feature Temperature range Operating Storage Relative humidity maximum Operating Storage Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage Airborne contaminant level Specification 10 C to 35 C 50 F to 95 F 40 C to 65 C 40 F to 149 F 10 to 90 non condensing 10 to 95 non condensing 0 66 GRMS 1 30 GRMS 110G 160 G 15 20 m to 3048 m 50 ft to 10 000 ft 15 20 m to 10 668 m 50 ft to 35 000 ft G2 or lower as defined by ANSI ISA S71 04 1985 71 78
39. ing the Power Supply Unit 1 Place the power supply unit on the computer 2 Tighten the screws to secure the power supply unit to the chassis 3 Thread the cable on the hooks in the computer 4 Connect the power supply cable to the connector on the system board 5 Install a power supply fan b input output board shield c system board shield d VESA mount bracket e back cover f VESA stand 6 Follow the procedures in After Working Inside Your Computer Removing the Heat Sink Assembly 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield 3 Remove the screws that secure the thermal module to the chassis Lift the heat sink assembly up and remove it from the computer Installing the Heat Sink Assembly 1 Align and place the heat sink assembly on the computer Tighten the screws to secure the heat sink assembly to the chassis Install a system board shield 26 4 b VESA mount bracket c back cover d VESA stand Follow the procedures in After Working Inside Your Computer Removing the Input Output Board Shield 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a VESA stand b back cover c VESA mount bracket d system board shield e power supply fan Lift the input output panel away from the computer input output board s hield 2 5 Remo
40. isplays the keystroke sequence required to enter the BIOS Boot Option Menu e Enable F12 Boot Option menu selected by default This option can speed up the boot process bypassing some compatibility steps e Minimal e Thorough Auto Description This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization technology e Enable Intel Virtualization Technology selected by default Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I O e Enable Intel VT for Direct 1 0 selected by default This option specifies whether a Measured Virtual Machine Monitor MVMM can utilize the additional hardware capabilities provided by Intel Trusted Execution technology The TPM virtualization technology and Virtualization technology for direct I O must be enabled to use this feature e Trusted Execution This option is disabled by default Description This option allows enabling disabling of internal wireless devices e WLAN 61 Option Table 22 Maintenance Option Service Tag Asset Tag SERR Messages Table 23 Image Server Option Lookup Method ImageServer IP ImageServer Port Client DHCP Client IP 62 Description e Bluetooth Description Displays the service tag of your computer Allows you to create a system
41. le TPM in the system is enabled and visible to the operating system e TPM Security selected by default e Clear e TPM ACPI Support e TPM PPI Deprovision Override e TPM PPI Provision Override NOTE Activation deactivation and clear options are not affected if you load the setup program s default values Changes to this option take effect immediately This field lets you activate or disable the BIOS module interface of the optional Computrace Service from Absolute Software e Deactivate selected by default e Disable e Activate This field controls the chassis intrusion feature e Disable e Enable selected by default e On Silent Allows you to enable or disable the execute disable mode of the processor e Enable CPU XD Support selected by default Allows you to determine if you access the Option Read Only Memory OROM configuration screens via hotkeys during boot These settings prevent access to the Intel RAID CTRL I or Intel Management Engine BIOS Extension CTRL P F12 e Enable selected by default User may enter OROM configuration screens via the hotkey e One Time Enable User can enter the OROM configuration screens via the hotkeys during the next boot After the boot the setting will revert to disabled e Disable User can not enter the OROM configuration screens via the hotkey Allows you to enable or disable the option to enter setup when an admin password is set e Enable Admin Setup
42. le 6 Power Management Option AC Recovery Auto On Time Deep Sleep Control Fan Control Override USB Wake Support Wake on LAN WLAN Description Specifies how the computer will respond when AC power is applied after an AC power loss You can setthe AC Recovery to e Power Off selected by default e Power On e Last Power State This option sets the time of the day when you would like the system to turn on automatically Time is kept in standard 12 hour format hour minutes seconds The startup time can be changed by typing the values in the time and A M P M fields e Disabled The system will not automatically power up e Every Day The system will power up every day at the time you specified above e Weekdays The system will power up Monday through Friday at the time you specified above e Select Days The system will power up on days selected above at the time you specified above It wasn K NOTE This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled Allows you to define the controls when Deep Sleep is enabled e Disabled e Enabled in S5 only e Enabled in S4 and S5 This option is disabled by default Controls the speed of the system fan e Fan Control Override not selected K NOTE When enabled the fan runs at full speed This option allows you to enable USB devices to wake the computer from s
43. lowed to boot any type of USB mass storage devices HDD memory key floppy If USB port is enabled device attached to this port is enabled and available for operation system If USB port is disabled the operation system cannot see any device attached to this port e Enable Boot Support e Enable Front Rear Dual USB 3 0 Ports e Enable Rear Quad USB 2 0 Ports 2x2 0 The field allows you to enable the audio Enable Audio Allows you to enable or disable various on board devices e Enable Disable Microphone e Enable Disable Camera e Enable Disable Media Card Table 15 Security Option Admin Password Description This field lets you set change or delete the administrator admin password System Password Internal HDD 0 Password Strong Password Password Configuration Password Bypass sometimes called the setup password The admin password enables several security features The drive does not have a password set by default e Enter the old password e Enter the new password e Confirm the new password Click OK after entering the password details Allows you to set change or delete the computer password previously called the primary password The drive does not have a password set by default e Enter the old password e Enter the new password e Confirm the new password Click OK after entering the password details Allows you to set change or delete the password on the computer s internal h
44. lt Articulating stand Specification e one line out connector e one audio input microphone port e one headphone port one RJ45 connector four four 15 pin VGA connector one 19 pin output port one 8 in 1 slot Specification 50 Hz 60 Hz 100 VAC 240 VAC maximum 2 90 A maximum 1 45 A 3 V CR2032 lithium coin cell Specification 1 3 megapixel HD 720p 60 degrees 1 degree to 10 degrees 5 degrees to 30 degrees 5 degrees to 60 degrees 75 Table 37 Physical Dimensions Feature Width Height Depth Without basic stand With basic stand Weight Without basic stand With basic stand Without articulating stand With articulating stand Table 38 Controls and Lights Feature Power button light Hard Drive activity light Camera LED Back panel Link integrity light on integrated network adapter Network activity light on integrated network adapter Power supply diagnostic light 76 Specification 574 00 mm 22 60 inches 440 40 mm 17 34 inches 68 00 mm 2 68 inches 220 00 mm 8 66 inches 7 34 kg 9 00 kg 16 18 Ib 19 84 Ib 9 34 kg 11 20 kg 20 59 Ib 24 69 Ib NOTE The weight of your computer may vary depending on the configuration ordered and the manufacturing variability 7 03 kg 10 02 kg 15 49 Ib 22 09 Ib 10 03 kg 13 02 kg 22 11 Ib 28 70 Ib Specification White light Solid white light indicates power on state blink
45. m Information Displays BIOS Version Service Tag Asset Tag Ownership Tag Manufacture Date Ownership Date and the Express Service Code 54 Option Boot Sequence Boot List Option Advanced Boot Options Date Time Table 14 System Configuration Option Integrated NIC Description e Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM A Size and DIMM B Size e PCI Information Displays SLOT1 e Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology e Device Information Displays SATA 0 SATA 1 LOM MAC Address Video info Audio Controller Modem Controller Wi Fi Device Cellular Device and Bluetooth Device NOTE Due to an amount of memory being assigned for system use Memory Available is less than Memory Installed Note that certain operating systems may not be able to use all the available memory This list specifies the order that the BIOS searches devices when trying to find an operating system to boot The boot devices can also be selected or de selected from the list using the check boxes on the left hand side e Diskette Drive e UEFI HDD e Legacy HDD e Onboard NIC IPV e USB Storage Device e Onboard NIC IPV6 e CD DVD CD RW Drive e Onb
46. nd Follow the procedures in After Working Inside Your Computer Removing the Power Supply Fan 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a VESA stand b back cover c VESA mount bracket d system board shield Remove the screw that secures the fan bracket to the chassis Lift the fan bracket away from the computer 23 2 I 4 Remove the screws that secure the power supply fan to it s chassis and lift it away from the computer Installing the Power Supply Fan 1 Place the power supply fan on the computer and tighten the screws to secure it to it s chassis 2 Align and place the fan bracket on from the computer 3 Tighten the screw to secure the fan bracket to the chassis 4 Install a system board shield b VESA mount bracket c back cover d VESA stand 5 Follow the procedures in After Working Inside Your Computer 24 Removing the Power Supply Unit PSU 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e input output board shield f power supply fan 3 Pressthe tab and disconnect the power supply cable from the connector on the system board Unthread the cable from the hooks in the computer ej we NS TW 4 Remove the screws securing the power supply unit to the chassis Lift the PSU up and remove it from the computer 25 Install
47. ns the IP address e Static IP e DHCP selected by default NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer Client IP Displays the static IP address of the client The default IP address is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP Client SubnetMask Displays the subnet mask of the client The default setting is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP Client Gateway Displays the gateway IP address for the client The default setting is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP License Status Displays the current license status Table 12 System Logs Option Description BIOS events Displays the system event log and allows you to clear the log e Clear Log System Setup Options For Windows 8 only K NOTE Before proceeding download and install the latest BIOS version from support dell com Table 13 General Option Description System Information Displays the following information e Syste
48. oad and install the latest BIOS version from support dell com Table 2 General Option System Information Boot Sequence 46 Description Displays the following information System Information Displays BIOS Version Service Tag Asset Tag Ownership Tag Manufacture Date Ownership Date and the Express Service Code Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM A Size and DIMM B Size PCI Information Displays SLOT1 Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology Device Information Displays SATA 0 SATA 1 LOM MAC Address Video info Audio Controller Modem Controller Wi Fi Device Cellular Device and Bluetooth Device K NOTE Due to an amount of memory being assigned for system use Memory Available is less than Memory Installed Note that certain operating systems may not be able to use all the available memory This list specifies the order that the BIOS searches devices when trying to find an operating system to boot The boot devices can also be selected or de selected from the list using the check boxes on the left hand side Diskette Drive Internal HDD USB Storage Device Option Boot List Option Date Time Battery Inform
49. oard NIC Portables enables Desktop disables Legacy e UEFI Enable Legacy Option ROM This option controls the system date and time Changes to the date and time take effect immediately e MM DD YY e HH MM SS A P Description This option controls the on board LAN Controller 55 Option SATA Operation Drives SMART Reporting USB Configuration Audio Miscellaneous Devices 56 Description e Disabled The internal LAN is off and not visible top the operating system e Enabled The internal LAN is enabled e Enabled w PXE selected by default The internal LAN is enabled with PXE boot e Enabled w ImageServer The internal LAN is enabled with ImageServer boot This option configures the operating mode of the integrated SATA hard drive controller e Disabled SATA controllers are hidden e ATA SATA is configured for ATA mode e AHCI selected by default SATA is configured for AHCI This option lets you enable or disable various drives on board By default the options are enabled e SATA 0 e SATA 1 This field controls if the hard drive errors for the integrated drives are reported during system startup This technology is part of the SMART Self Monitoring Analysis and Reporting Technology specification e Enable SMART Reporting This option is disabled by default This field configures the integrated USB controller If Boot Support is enabled the system is al
50. one support Volume controls Table 29 Communications Feature Network adapter Wireless Table 30 Cards Feature Mini PCI Express Table 31 Displays Feature Type Maximum resolution Refresh rate Operating angle Pixel pitch Controls Table 32 Drives Feature Hard drive Optical drive optional 74 Specification Intel High Definition Audio with Waves MaxxAudio3 single 8 ohms speakers in both the left and right speaker assembly 5 W average per channel up to 15 W per channel dual digital microphone Volume up down buttons program menus and keyboard media control keys Specification 10 100 1000 Mbps Ethernet LAN on system board e half mini card Wi Fi b g n optional e combo half mini card Bluetooth 4 0 and Wi Fi b g n optional Specification one Specification 23 inch full HD WLED 1920 x 1080 60 Hz 170 horizontal 160 vertical 0 2652 mm on screen controls Specification one 3 5 inch SATA drive or one 2 5 inch SATA drive with an adapter bracket one DVD ROM DVD RW or combo Blu ray writer Table 33 Ports and Connectors Feature Audio Network adapter USB 2 0 USB 3 0 Video HDMI Media card reader Table 34 Power Feature Frequency Voltage Input current 90 VAC 180 VAC Coin cell battery Table 35 Camera optional Feature Image resolution Video resolution Diagonal viewing angle Rotational angle Table 36 Stand Feature Ti
51. orted when it boots e Enable Keyboard Error Detection selected by default Specifies whether the sign on screen displays a message that displays the keystroke sequence required to enter the BIOS Boot Option Menu e Enable F12 Boot Option menu selected by default This option can speed up the boot process bypassing some compatibility steps e Minimal e Thorough Auto Description This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization technology e Enable Intel Virtualization Technology selected by default Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I O e Enable Intel VT for Direct I O selected by default This option specifies whether a Measured Virtual Machine Monitor MVMM can utilize the additional hardware capabilities provided by Intel Trusted Execution technology The TPM virtualization technology and Virtualization technology for direct I O must be enabled to use this feature Option Table 9 Wireless Option Wireless Switch Wireless Device Enable Table 10 Maintenance Option Service Tag Asset Tag SERR Messages Table 11 Image Server Option Lookup Method ImageServer IP Description e Trusted Execution This option is disabled by default Description This option determines w
52. r Remove the a VESA stand b back cover c VESA mount bracket d system board shield Disconnect the processor fan cable from the connector on the system board Remove the screws that secure the processor fan to the system board and lift it away from the computer Installing the Processor Fan 4 Place the processor fan on the computer and tighten the screws to secure the processor fan to the system board Connect the processor fan cable to the connector on the system board Install a system board shield b VESA mount bracket c back cover d VESA stand Follow the procedures in After Working Inside Your Computer Removing the Processor 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a VESA stand b back cover c VESA mount bracket d system board shield e heat sink assembly Press the release lever down and then move it outward to release it from the retention hook that secures it Lift the processor cover and remove the processor from its socket Me Y er Installing the Processor Insert the processor into the processor socket Ensure the processor is properly seated Press the release lever down and then move it inward to secure it with the retention hook Install a heat sink assembly b system board shield c VESA mount bracket d back cover e VESA stand Follow the procedures in After Working Inside Your Computer 31 Removing the
53. rated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP Option Description Client SubnetMask Displays the subnet mask of the client The default setting is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP Client Gateway Displays the gateway IP address for the client The default setting is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP License Status Displays the current license status Table 24 System Logs Option Description BIOS events Displays the system event log and allows you to clear the log e Clear Log Updating the BIOS It is recommended to update your BIOS system setup on replacing the system board or if an update is available For laptops ensure that your computer battery is fully charged and connected to a power outlet 1 Re start the computer Go to dell com support Enter the Service Tag or Express Service Code and click Submit K NOTE To locate the Service Tag click Where is my Service Tag K NOTE If you cannot find your Service Tag click Detect My Product Proceed with the instructions on screen If you are unable to locate or find the Servi
54. re type the setup password Type the setup password that you entered earlier and click OK Press Esc and a message prompts you to save the changes Press Y to save the changes The computer reboots Deleting or Changing an Existing System and or Setup Password Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To enter the System Setup press F2 immediately after a power on or reboot 1 Inthe System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password alter or delete the existing system password and press Enter or Tab Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password re enter the new password when promoted If you delete the System and or Setup password confirm the deletion when promoted 5 Press Esc and a message prompts you to save the changes 6 Press Y to save the changes and exit from the System Setup The computer reboots 65 66 Diagnostics If you experience a problem with your computer run the ePSA diagnostics before contacting Dell for technic
55. rmitted when an administrator password is set e Allow Non Admin Password Changes selected by default This option lets you control whether the Trusted Platform Module TPM in the system is enabled and visible to the operating system TPM Security selected by default NOTE Activation deactivation and clear options are not affected if you load the setup program s default values Changes to this option take effect immediately Allows you to enable or disable TCM security TCM Security selected by default NOTE Activation deactivation and clear options are not affected if you load the setup program s default values Changes to this option take effect immediately This field lets you activate or disable the BIOS module interface of the optional Computrace Service from Absolute Software e Deactivate selected by default e Disable e Activate This field controls the chassis intrusion feature e Disable e Enable selected by default e On Silent Allows you to enable or disable the execute disable mode of the processor 49 Option OROM Keyboard Access Admin Setup Lockout Table 5 Performance Option Multi Core Support Intel Speed Step C States Control Intel TurboBoost Hyperthread Control HDD Protection Support 50 Description e Enable CPU XD Support selected by default Allows you to determine if you access the Option Read Only Memory OROM configuration screens via hotkeys during boot These
56. ss the lt F12 gt key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option The Enhanced Pre boot System Assessment window is displayed listing all devices detected in the computer The diagnostics starts running the tests on all the detected devices 4 Ifyou wish to run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test 5 Selectthe device from the left pane and click Run Tests 6 If there are any issues error codes are displayed Note the error code and contact Dell Power Supply Built in Self Test This computer comes equipped with a power supply built in self test BIST that helps in troubleshooting All power supply units include a self test ability in an isolation mode A test button and LED are on the top of the unit where the power connector is located 67 OPTIPLEX 9010 e n Customers can test the health of the power system by pressing the test button The button is lit by a signal in the power supply called Power Good PG When the 3 3v 45v and 12v rails are up and within specification the PG signal turns on lighting the self test LED By removing the cable harness in units that do not pass this test you can isolate the failure s cause to an attached device of the power supply For example if the self test LED does not light when you press the button you can remove the connectors from the devices and tests again If the PG LED now li
57. stand Follow the procedures in After Working Inside Your Computer Removing the Touchscreen Board 1 2 4 Follow the procedures in Before Working Inside Your Computer Remove the a VESA stand b back cover c VESA mount bracket Press the sides of the touchscreen board shield to release the notches securing it to the chassis and remove the touchscreen board shield from the chassis Disconnect the system board cable from the touchscreen board cable connector Lift the connector latch and disconnect the touchscreen board cables from the touchscreen board A Remove the screws that secure the touchscreen board to the chassis Lift up and remove the touchscreen board from the chassis 15 Installing the Touchscreen Board 1 Tighten the screws to secure the touchscreen board to the chassis 2 Connect all the touchscreen board cables to the connectors on the touchscreen board and secure the latches 3 Connectthe system board cable to the touchscreen board cable connector 4 Align and press the sides of touchscreen board shield to secure the notches into the slots and snap the shield into place 5 Install a VESA mount bracket b back cover c VESA stand 6 Follow the procedures in After Working Inside Your Computer Removing the Converter Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 3 Disconnect the backlight and converter ca
58. t and contact Dell Technical Support System fan failure CPU fan failure Hard disk drive failure Hard disk drive read failure Keyboard failure RTC is reset BIOS Setup default has been loaded Strike 70 Description The computer failed to complete the boot routine three consecutive times for the same error Contact Dell and report the checkpoint code nnnn to the support technician Possible fan failure Possible CPU fan failure Possible hard drive failure during POST Possible hard drive failure during boot test A cable or connector may be loose or the keyboard or keyboard mouse controller may be faulty RTC Jumper may be wrongly set Message the F1 key to continue F2 to run the setup utility No boot device available Description No bootable partition on the hard drive a cable or connector is loose or no bootable device exists e If the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device e Enter system setup and ensure that the boot sequence information is correct No timer tick interrupt A chip on the system board might be malfunctioning USB over current error CAUTION Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential
59. tandby e Enable USB Wake Support not selected by default This option allows the computer to power up from the off state when triggered by a special LAN signal Wake up from the Standby state is unaffected by this setting and must be enabled in the operating system This feature only works when the computer is connected to AC power supply The options differ based on the form factor e Disabled selected by default Does not allow the system to power on by special LAN signals when it receives a wake up signal from the LAN or wireless LAN e LAN Only Allows the system to be powered on by special LAN signals e WLAN Only Allows the system to be powered on by special WLAN signals 51 Option Block Sleep Table 7 POST Behavior Option Adapter Warnings Numlock LED Keyboard Errors POST Hotkeys Fastboot Table 8 Virtualization Support Option Virtualization VT for Direct 1 0 Trusted Execution 52 Description LAN or WLAN Allows the system to be powered on by special LAN or WLAN signals This option lets you block entering to sleep S3 state in operating system environment e Block Sleep S3 state This option is disabled by default Description Allows you to enable disable the BIOS warning messages when you use certain power adapters Specifies if the NumLock function can be enabled when the system boots e Enable Numlock default Specifies whether keyboard related errors are rep
60. the cables from the notches on the hard drive bracket Disconnect the hard drive cables from the hard drive e Remove the screw that secures the hard drive bracket to the system board Slide and lift the hard drive bracket away from the computer For a 2 5 inch hard drive remove the screws that secure the hard drive to the hard drive bracket Slide the hard drive from the hard drive bracket Remove the screws that secure the hard drive case to the hard drive 6 For a 3 5 inch hard drive remove the screws that secure the hard drive to the hard drive bracket Slide the hard drive from the hard drive bracket Installing the Hard Drive 1 6 For a 3 5 inch hard drive slide the hard drive into the hard drive bracket Tighten the screws that secure the hard drive to the hard drive bracket For a 2 5 inch hard drive tighten the screws that secure the hard drive case to the hard drive Slide the hard drive into the hard drive bracket Tighten the screws that secure the hard drive to the hard drive bracket Align and place the hard drive bracket on the computer Tighten the screw that secures the hard drive bracket to the system board Connect the hard drive cables to the hard drive Thread the cables into the notches on the hard drive bracket Install a VESA mount bracket b back cover c VESA stand Follow the procedures in After Working Inside Your Computer Removing the Intrusion Switch 1 2 Follow t
61. tput panel Installing the Back Cover 1 Place the cover on the back of the computer using the notches near the input output panel 2 Tighten the screws to secure the back cover to the computer 3 Install the VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 13 3 Liftthe memory shield outwards 4 Pry the retention clips away from the memory module until it pops up Lift and remove the memory module from its connector o xx uwe A Installing the Memory 1 Alignthe notch on the memory card with the tab in the system board connector 2 Press down on the memory module until the release tabs spring back to secure them in place 3 Placethe memory shield back into its place 4 Install the a back cover b VESA stand 5 Follow the procedures in After Working Inside Your Computer Removing the VESA Mount Bracket 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 3 Remove the screws that secure the VESA mount bracket to the computer Lift the bracket away from the computer Installing the VESA Mount Bracket 1 4 Align and place the bracket on the back of the computer Tighten the screws to secure the VESA mount bracket to the computer Install the a back cover b VESA
62. ve hard drive heat sink assembly power supply unit input output board shield converter board power supply fan 3 Locate the jumper on the system board Remove the jumper from the PASSWORD pin 4 Plug the jumper to CMOS CLEAR 5 Wait for 3 4 seconds Replace the jumper to its original position 6 Install all the components removed in step 2 7 Connect your computer and devices to electrical outlets Power on the computer Disabling the Password The system s software security features include a system password and a setup password The password jumper disables any password s currently in use 36 K NOTE You can also use the following steps to disable a forgotten password 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e memory f optical drive g hard drive h heat sink assembly i power supply unit j input output board shield k converter board I power supply fan Identify the PSWD jumper on the system board Remove the PSWD jumper from the system board K NOTE The existing passwords are not disabled erased until the computer boots without the jumper 5 Install all the components removed in step 2 NOTE If you assign a new system and or setup password with the PSWD jumper installed the system disables the new password s the next time it boots 6 Connectthe computer to the electrical
63. ve the screws that secure the input output board shield to the chassis Loosen the power connector and press it down the socket 6 Flip the input output board shield and r emove it from the computer E G3 2 7 Disconnect the power connector cable 28 Installing the Input Output Board Shield 1 7 Connect the power connector cable Place the input output board shield on the computer Pass the power connector and fix it to the socket Tighten the screws to secure the input output board shield to the chassis Tighten the screws that secure the power connector to the input output shield Place the input output panel on the computer Install a power supply fan b system board shield c VESA mount bracket d back cover e VESA stand Follow the procedures in After Working Inside Your Computer Removing the Power Button Board 1 2 Follow the procedures in Zefore Working Inside Your Computer Remove the a VESA stand b back cover Disconnect the power button cable from the board Lift the power button board from the chassis 29 Installing the Power Button Board 1 4 Align and place the power button board on the computer Connect the power button cable to the board Install a back cover b VESA stand Follow the procedures in After Working Inside Your Computer Removing the Processor Fan 1 2 30 Follow the procedures in Before Working Inside Your Compute

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