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Dell 790 Personal Computer User Manual

1. 0 000000 cee eee 121 Online Services 2 2 ee 121 AutoTech Service 2 a a aar ee 122 Automated Order Status Service 00000 122 Support Service s ees 4 RPG NG Re RS Bes 122 Dell Enterprise Training and Certification 123 Problems With Your Order 123 Product Information AA 123 Returning Items for Warranty RepairorCredit 123 Before You Call 21 2 DN NONA KM ADA ANG NG DANG 124 Contacting Dell AA 126 Contents 7 Contents About Your System This section describes the physical firmware and software interface features that provide and ensure the essential functioning of your system The physical connectors on your system s front and back panels provide convenient connectivity and system expansion capability The system firmware applications and operating systems monitor the system and component status and alert you when a problem arises System conditions can be reported by any of the following e Front or back panel indicators e System messages e Warning messages e Diagnostics messages e Beep codes e Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need A CAUTION The Product Information Guide provides important safety and regulatory infor
2. e Always attach an external device while your system and the device are turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise See Using the System Setup Program on page 29 for information about enabling disabling and configuring I O ports and connectors NIC Indicator Codes The NIC on the back panel has an indicator that provides information on network activity and link status See Figure 1 3 Table 1 3 lists the NIC indicator codes Figure 1 3 NIC Indicators 1n 1 link indicator 2 activity indicator Table 1 3 NIC Indicator Codes Indicator Type Indicator Code Description Activity Off When off at the same time that the link indicator is off the NIC is not connected to the network or the NIC is disabled in the System Setup program See Using the System Setup Program on page 29 Blinking yellow Indicates that network data is being sent or received Link Off When off at the same time that the activity indicator is On green off the NIC is not connected to the network or the NIC is disabled in the System Setup program See Using the System Setup Program on page 29 Indicates active link 14 About Your System Diagnostics Indicator Codes Four diagnostic indicator lights are located behind the bezel on the I O control panel To access the lights see Opening the System on page 43 These li
3. Ensure that all memory modules are properly installed See Troubleshooting System Memory on page 100 Diskette drive 0 seek failure Incorrect configuration settings in System Setup program Faulty or improperly installed diskette loose diskette drive or optical drive interface cable or loose power cable Run the System Setup program to correct the settings See Using the System Setup Program on page 29 Replace the diskette Ensure that the diskette drive and optical drive cables are properly connected See Troubleshooting a Diskette Drive on page 101 and Iroubleshooting an Optical Drive on page 102 in Troubleshooting Your System Diskette read failure Faulty or improperly inserted diskette Replace the diskette Diskette subsystem reset failed Faulty diskette drive or optical drive controller Ensure that the diskette drive and optical drive cables are properly connected See Troubleshooting a Diskette Drive on page 101 and Troubleshooting an Optical Drive on page 102 If the problem persists see Getting Help on page 121 About Your System 19 Table 1 6 System Messages continued Message Causes Corrective Actions Drive not ready Diskette missing or improperly inserted in diskette drive Reinsert or replace the diskette Error Incorrect configuration memory in slots DIMM1_A and DIMM1_B DIMM2_A and DIMM2_B match identically speed
4. Tee Tee Tee Tee Tee Tee Tee Tee free Tee 1 800 433 9014 1 800 247 9362 1 877 459 7298 1 800 232 8544 1 800 624 9896 1 800 624 9897 1 800 695 8133 1 877 577 3355 1 800 283 2210 1 800 456 3355 1 800 695 8133 1 877 459 7298 1 800 456 3355 1 800 695 8133 1 800 289 3355 1 800 879 3355 1 888 798 7561 1 800 671 3355 1 800 357 3355 1 800 247 4618 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 Getting Help 145 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S Virgin Islands E mail la techsupport dell com Technical Support toll free 1 877 702 4360 Venezuela Website www dell com ve E mail la techsupport dell com Technical Support toll free 0800 100 2513 146 Getting Help Glossary This section defines or identifies technical terms abbreviations and acronyms used in your system documents A Ampere s AC Alternating current ACPI Advanced Configuration and Power Interface A standard interface for enabling the operating system to direct configuration and power management ambient temperature The temperature of the area or room where the system is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S
5. Troubleshooting a Diskette Drive Problem e Error message indicates a diskette drive problem Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Enter the System Setup program and verify that the diskette drive is configured correctly See Using the System Setup Program on page 29 Remove the bezel See Removing the Bezel on page 43 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 111 Turn off the system and attached peripherals and disconnect the system from the electrical outlet a fF O N Open the system See Opening the System on page 43 Troubleshooting Your System 101 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Tr Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board Ensure that a power cable is properly connected to the drive Close the system See Closing the System on page 47 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly Turn off the system and attache
6. Website support ap dell com E mail support ap dell com contactus General Support 13DELL 133355 Austria International Access Code 900 Website support euro dell com E mail tech_support_central_curope dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Support for XPS Home Small Business Support for all other Dell computers Preferred Accounts Corporate Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 81 0820 240 530 17 0820 240 530 17 0820 240 530 00 Bahamas Website www dell com bs E mail la techsupport dell com Technical Support toll free 1 866 874 3038 Getting Help 127 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Barbados Website www dell com bb E mail la techsupport dell com Technical Support 1 800 534 3142 Belgium Brussels Website support euro dell com International Access Code 00 Tech Support for XPS 02 481 92 96 Country Code 32 Tech Support for all other Dell computers 02 481 92 88 City Code 2 Tech Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda Website www dell com bm E mail la techsupport dell co
7. memory Ensure in size and rank An unmatched pair of memory modules is installed Install a matched pair of memory modules or remove the memory module in socket DIMM1 B See General Memory Module Installation Guidelines on page 76 Error Remote Access Card initialization failure Faulty or improperly installed RAC Ensure that the RAC is properly installed See Troubleshooting Expansion Cards on page 108 Error 8602 Auxiliary device failure Verify that the mouse and keyboard are securely attached to correct connectors Loose or improperly connected mouse or keyboard cable faulty mouse or keyboard Replace the mouse If the problem persists replace the keyboard Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 121 General failure Operating system corrupted or improperly installed Reinstall the operating system IDE Primary drive x not found Improperly connected or missing optical drive or tape backup unit Ensure that the drive cables are properly connected See Troubleshooting Your System on page 91 for the appropriate drive installed in your system If no drive is installed disable the IDE controller See Using the System Setup Program on page 29 Invalid memory configuration detected Potential for data corruption exists Unsupported DIMMs are installed in the system or the memory conf
8. 01 204 0103 01 204 4444 0870 906 0010 0870 907 4499 0870 907 4000 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 Getting Help 02 577 821 135 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Jamaica E mail la techsupport dell com Technical Support dial from within Jamaica only toll free 1 800 326 6061 or toll free 1 800 975 1646 Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 136 Getting Help Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Status Servic
9. CPU Information Screen continued Option Description Demand Based Power Management Disabled default Enables or disables demand based power management When enabled the CPU Performance State tables will be reported to the operating system when disabled the CPU Performance State tables will not be reported to the operating system If any of the CPUs do not support demand based power management the field will become read only and automatically set to Disabled Processor 1 ID Displays the family model number and details for each processor A submenu displays Core Speed Level 2 Cache Number of Cores 64 bit Technology Integrated Devices Screen Table 2 4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen Table 2 4 Integrated Devices Screen Options Option Description IDE Controller Enables the integrated IDE controller When set to Auto each channel of the Auto default integrated IDE controller is enabled if IDE devices are attached to the channel and the external IDE controller is not detected SATA Controller Allows the integrated SATA controller to be set to Off or ATA Mode Off disables ATA default the SATA subsystem ATA Mode sets the SATA subsystem to Native IDE mode USB Controller Enables or disables the system s USB ports Options are On with BIOS support On with BIOS support On without BIOS support or Off D
10. Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla Website www dell com ai E mail la techsupport dell com Technical Support toll free 800 335 0031 Antigua and Barbuda Website www dell com ag E mail la techsupport dell com Technical Support 1 800 805 5924 Aomen Technical Support Dell Dimension Dell 0800 105 126 Inspiron Dell OptiPlex Dell Latitude and Dell Precision Technical Support servers and storage 0800 105 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail la techsupport dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com Customer Care Technical Support Technical Support Services Sales toll free 0 800 444 0730 toll free 800 222 0154 toll free 0 800 444 0724 0 810 444 3355 Aruba Website www dell com aw E mail la techsupport dell com Technical Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2
11. Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll toll toll f toll toll toll toll f toll toll f toll toll toll f toll f toll toll toll toll toll free Tee Tee Tee free Tee Tee Tee Tee Tee free Tee Tee Tee Tee Tee Tee Tee 592 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2311 800 858 2060 592 818 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 Colombia 130 Getting Help Website www dell com cl E mail la techsupport dell com Technical Support toll free 1 800 915 5704 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Costa Rica Website www dell com cr E mail la techsupport dell com Technical Support toll free 800 012 0232 Czech
12. 47 Stand the system upright Reconnect the cables to the I O connectors on the system back panel Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components Troubleshooting Your System Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Start Up Routine Look and listen during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for Action A status or error message displayed on the monitor A series of beeps emitted by the system Diagnostic indicator lights indicate a problem Alert messages from the systems management software The monitor s power indicator The keyboard indicators The USB device activity indicator The diskette drive activity indicator The optical drive activity indicator
13. 64 bit 3 SLOT 3 PCI X 64 bit 33 MHz 5 V 133 MHz 3 3 V 133 MHz 3 3 V SLOT_2 x1 lane width 5 SLOT 1 x8 lane width PCI Express PCI Express Installing an Expansion Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Unpack the expansion card and prepare it for installation For instructions see the documentation that accompanied the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Remove the filler bracket from the expansion slot Install the expansion card See Figure 3 19 a Position the expansion card so that the card edge connector aligns with the expansion card connector on the system board b Insert the card edge connector firmly into the expansion card connector until the card is fully seated c Install the screw that secures the expansion card bracket to the back panel Installing System Components 6 Connect any cables that should be attached to the card See the documentation that accompanied the card for information about its cable connections Close the system See Closing the System on page 47 Stand
14. 6822 Netherlands Antilles E mail la techsupport dell com 138 Getting Help General Support 001 800 882 1519 Country City International Access Code Country Code City Code Area Codes Local Numbers and Toll Free Numbers Department Name or Service Area Website and E Mail Address Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support for XPS 020 674 45 94 Technical Support for all other Dell computers 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 Relational Sales Fax Switchboard Switchboard Fax New Zealand International Access Code 00 Country Code 64 Nicaragua Website support ap dell com E mail support ap dell com contactus General Support 0800 441 567 E mail la techsupport dell com Technical Support toll free 1 800 220 1378 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com Technical Support for XPS 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865
15. A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge If possible run the appropriate online diagnostics test Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Troubleshooting Your System 109 4 Ensure that the processor and heat sink are properly installed See Installing a Processor on page 81 5 Close the system See Closing the System on page 47 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 121 110 Troubleshooting Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Dell PowerEdge Diagnostics To assess a system problem first use the online Dell PowerEdge Diagnostics Dell Po
16. Flash Drive Determines the emulation type for a USB flash drive Hard disk allows the USB Emulation Type flash drive to act as a hard drive Floppy allows the USB flash drive to act as a Auto default removal diskette drive Auto automatically chooses an emulation type Integrated Devices See Integrated Devices Screen on page 34 Using the System Setup Program Table 2 2 System Setup Program Options continued Option Description PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion cards that require an IRQ Console Redirection Displays a screen to configure serial communication external serial connector fail safe baud rate remote terminal type and redirection after boot System Security Displays a screen to configure the system password and setup password features See Using the System Password on page 37 and Using the Setup Password on page 39 for more information Keyboard NumLock Determines whether your system starts up with the NumLock mode activated on On default 101 or 102 key keyboards does not apply to 84 key keyboards Report Keyboard Errors Enables or disables reporting of keyboard errors during the POST Select Report for Report default host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller dur
17. Missing or corrupted tape backup software or tape drive device driver Detective SCSI controller Action Remove the tape cartridge you were using when the problem occurred and replace it with a tape cartridge that you know works Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination Run the appropriate online diagnostics tests See Using Dell PowerEdge Diagnostics on page 111 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Troubleshooting Your System 103 104 6 Open the system See Opening the System on page 43 A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the 10 11 12 13 components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Ensure that the SCSI controller card is firmly seated in its connector See Installing an Expansion Card on page 72 Ensure that the tape drive s data and power
18. Only Parts Procedure 85 Removing the Control Panel Assembly and Chassis Intrusion SWitehves gf ahd le AW aaa 85 Installing the Control Panel Assembly 04 87 System Board Service Only Parts Procedure 87 Removing the System Board 000000 ee eae 87 Installing the System Board 00 0 eee eee 89 Contents 5 6 4 Troubleshooting Your System 91 Safety First For You and Your System aaa aaa aaa aaa 91 Start Up Routine 2 2 ee 91 Checking the Equipment 00000000 92 Troubleshooting IRQ Assignment Conflicts 92 Troubleshooting the Video Subsystem 2 4 92 Troubleshooting the Keyboard 000005 93 Troubleshooting the Mouse 0000 0000 93 Troubleshooting Serial 1 0 Problems 94 Troubleshooting a Serial 1 0 Device 204 94 Troubleshooting a USB Device 0 00 000 Gs 95 TroubleshootingaNIC 0 0000 eee ee 95 Troubleshooting External Connections 96 Troubleshooting a Wet System aaa aaa 96 Troubleshooting a Damaged System naaa aaa 97 Troubleshooting the System Battery aaa aaa 98 Troubleshooting Power Supplies aaa aaa aaa 98 Troubleshooting System Cooling Problems 99 Troubleshooting a Fan aaa a 99 Troubleshooting System Memory 100 Tr
19. Panama E mail la techsupport dell com Technical Support toll free 1 800 507 1385 Technical Support CLARACOM toll free 1 866 633 4097 Peru E mail la techsupport dell com Technical Support toll free 0800 50 869 Getting Help 139 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Poland Warsaw International Access Code 011 Website support euro dell com E mail pl support tech dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 Technical Support 707200149 Country Code 351 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico E mail la techsupport dell com Technical Support toll free 1 866 390 4695 St Kitts and Nevis Website www dell com kn E mail la techsupport dell com Technical Support toll free 1 866 540 3355 St Lucia Website www dell com Ic E mail la techsupport dell com Technical Support toll free 1 866 464 4352 St Vincent and the Grenadines 140 Getting Help Website www dell com ve E mail la techsupport dell com Technical Suppo
20. Republic Prague International Access Code 00 Website support euro dell com E mail czech_dell dell com Country Code 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Website support euro dell com International Access Code 00 Technical Support for XPS 7010 0074 Country Code 45 Technical Support for all other Dell computers 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Website www dell com dm E mail la techsupport dell com General Support toll free 1 866 278 6821 Dominican Republic Website www dell com do E mail la techsupport dell com Technical Support toll free 1 888 156 1834 or toll free 1 888 156 1584 Ecuador Website www dell com ec E mail la techsupport dell com General Support calling from Quito General Support calling from Guayaquil toll free 999 119 877 655 3355 toll free 1800 999 119 877 655 3355 Getting Help 131 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers El Salvador Website www dell com ec E ma
21. Shroud on page 64 Disconnect the fan cable from the BACK_FAN connector on the system board To identify system board connectors see System Board Connectors on page 118 Pull the release tab on the fan assembly away from the back panel and slide the fan assembly about 0 63 cm 0 25 inch toward the expansion card slots See Figure 3 16 Pull the fan assembly forward and lift the assembly out of the system See Figure 3 16 Installing System Components 67 Figure 3 16 Removing the Back System Fan 1 release tab 2 fan cable connector 3 BACK_FAN connector 4 back system fan Installing the Back System Fan A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Align the tabs on the fan bracket with the mounting holes in the back panel and slide the fan assembly toward the power supply about 0 63 cm 0 25 inch until the fan bracket release tab snaps into place See Figure 3 16 2 Connect the fan cable to the BACK FAN connector on the system board To identify system board connectors see System Board Connectors on page 118 3 Install the cooling shroud See Installing the Cooling Shroud on page 65 4 Close the system See Closing the Syste
22. Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0848 33 88 57 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Taiwan International Access Code 002 Country Code 886 Website support ap dell com E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support servers and storage Customer Care Transaction Sales Corporate Sales toll free 0080 186 1011 toll free 0080 160 1256 toll free 0080 160 1250 option 5 toll free 0080 165 1228 toll free 0080 165 1227 Thailand International Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Corporate Sales Transaction Sales toll free 1800 0060 07 toll free 1800 0600 09 toll free 1800 006 007 option 7 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago Website www dell com tt E mail la techsupport dell com Technical Support toll free 1 888 799 5908 Turks and Caicos Islands Website www del
23. System 10 11 12 13 14 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 72 Close the system See Closing the System on page 47 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Components Close the system See Closing the System on page 47 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests fail see Getting Help on page 121 For each expansion card you removed in step 10 perform the following steps a Tum off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 43 c Reinstall one of the expansion cards d Close the system See Closing the System on page 47 e Run the appropriate diagnostic test If the tests fail see Getting Help on page 121 Troubleshooting the Microprocessor Problem e Error message indicates a microprocessor problem A heat sink is not installed for the processor Action
24. Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help on page 121 5 If possible swap the interface cable with a working cable If the problem is resolved replace the interface cable See Getting Help on page 121 6 Turn off the system and the USB device and swap the device with a comparable device 7 Turn on the system and the USB device If the problem is resolved replace the USB device See Getting Help on page 121 If the problem persists see Getting Help on page 121 Troubleshooting a NIC Problem e NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics Troubleshooting Your System 95 2 Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 14 e If the link indicator does not light check all cable connections e Ifthe activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation e Change the autonegotiation setting if possible e Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the d
25. a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also guarding integrated mirroring striping and RAID mm Millimeter s ms Millisecond s MS DOS Microsoft Disk Operating System NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NTFS The NT File System option in the Windows 2000 operating system NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date t
26. alternate system password However the system password cannot be used in place of the setup password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press lt Backspace gt or the left arrow key After you verify the password the Setup Password setting changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Using the System Setup Program 39 Operating With a Setup Password Enabled If Setup Password is set to Enabled you must enter the correct setup password before you can modify most of the System Setup options When you start the System Setup program the program prompts you to enter a password If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens with the following exception If System Password is not set to Enabled and is not locked through the Password Status option you can assign a system password however you cannot disable or change an existing system password KA NOTE You ca
27. com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact information for your region Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region Include a copy of the invoice and a letter describing the reason for the return Include a copy of any diagnostic information including the Diagnostics Checklist see Diagnostics Checklist on page 125 indicating the tests you have run and any error messages reported by the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to be returned
28. in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Getting Help 123 Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist see Diagnostics Checklist on page 125 If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available A CAUTION Before servicing any components inside your computer see your Product Information Guide for important safety information 124 Getting Help Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansio
29. may be indicated As long as the microprocessor and the system s input output devices monitor keyboard and diskette drive are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics can be run either from the utility partition on your hard drive or from removable bootable media You can create this media using the CDs that came with your system or from the diagnostic utility that you can download from support dell com NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program From the Utility Partition 1 As the system boots press lt F10 gt during POST 2 From the utility partition main menu under Run System Utilities select Run System Diagnostics From Removable Bootable Media You can create a bootable diagnostic partition on a recordable CD a USB flash drive or on diskettes using the CDs that came with your system or the diagnostic utility that you can download from support dell com 1 Insert a recordable CD USB flash drive or writable diskette into your system 2 Run the self extracting diagnostic utility package from the diagnostic CD that came with your system or the file you downloaded from support dell com 3 Run the diagnostic utility and follow the on s
30. mode An operating mode that allows operating systems to implement e A memory address space of 16 MB to 4 GB e Multitasking e Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS DOS cannot run in protected mode PS 2 Personal System 2 PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also guarding mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system RAS Remote Access Service This service allows users running the Windows operating system to remotely access a network from their system using a modem readme file A text file usually shipped with software or hardware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting ROM Read only memory Your system contains some programs essential to its operation in ROM code AROM chip retains its contents e
31. press lt Ctrl gt lt R gt to enter the host adapter configuration utility program See the documentation supplied with the host adapter for information about the configuration utility Troubleshooting Your System 3 b Ensure that the hard drive has been configured correctly for the RAID c Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your SAS controller card or SAS RAID controller are installed and are configured correctly See the operating system documentation for more information Verify that the controller is enabled and the drives appear in system setup Check the cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 43 c Verify that the cable connections between the hard drive s and the drive controller are correct whether the connections are to the SATA connectors on the system board see Figure 3 12 or a SAS expansion card see Figure 3 13 d Verify that the SAS or SATA cables are securely seated in their connectors e Close the system See Closing the System on page 47 f Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 121 Troubleshooting SATA Hard Drives Troubleshooting a SATA Ha
32. screws 2 6 chassis intrusion switch 86 Installing System Components Installing the Control Panel Assembly 1 2 3 Insert the control panel assembly cable and chassis intrusion switch through the front of the system Thread the chassis intrusion switch upward through the opening above the control panel slot Connect the control panel assembly cable connector to the FRONT_PANEL connector on the system board and insert the cable in its guide bracket Guide the chassis intrusion switch cable through the three holding clips underneath the front lip of the system chassis Insert the chassis intrusion switch into its slot in the front of the chassis then slide the switch down into place Using a 2 Phillips screwdriver install the screws that secure the control panel assembly to the chassis See Figure 3 25 Close the system See Closing the System on page 47 Stand the system upright Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Board Service Only Parts Procedure The system board and system board tray are removed and replaced as a single assembly A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against elect
33. system and align the mounting holes with the holes on the back panel 2 Install the four screws securing the power supply to the back panel 3 Install the cooling shroud See Installing the Cooling Shroud on page 65 70 Installing System Components 4 Connect the DC power cables to the following components e POWER CONN connector on the backplane board if applicable e PWR CONN and 12V connectors on the system board e Hard drives or SAS backplane e Diskette drive if applicable e Optical drive if applicable e Tape backup drive if applicable 5 Close the system See Closing the System on page 47 6 Stand the system upright 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Expansion Cards Your system supports up to five full length expansion cards installed in connectors on a riser card The expansion slots are configured as follows Slot l is a x8 lane width PCI Express expansion slot Slot 2 is a xl lane width PCI Express expansion slot Slots 3 and 4 are 3 3 V 64 bit 133 MHz PCI X expansion slots Slot 5 is a 5 V 32 bit 33 MHz legacy PCI expansion slot Figure 3 18 shows the relative locations of the expansion card slots NOTICE If you install a RAC card it must be installed in PCI slot SLOT 5 Installing System Components n 72 Figure 3 18 Expansion Slots SLOT_5 PCI 32 bit 2 SLOT _4 PCI X
34. the system is not running an ACPI compliant operating system power is turned off immediately after the power button is pressed The button is enabled in the System Setup program When disabled the button can only turn on system power NOTE You can still turn on the system by using the power button even if the Power Button option is set to Disabled AC Power Recovery Determines how the system reacts when power is restored to the system If system 36 Last default is set to Last the system returns to the last power state On turns on the system after power is restored When set to Off the system remains off after power is restored Using the System Setup Program Exit Screen After you press lt Esc gt to exit the System Setup program the Exit screen displays the following options e Save Changes and Exit e Discard Changes and Exit e Return to Setup System and Setup Password Features NOTICE The password features provide a basic level of security for the data on your system If your data requires more security use additional forms of protection such as data encryption programs NOTICE Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting Your system is shipped to you without the system password feature enabled I
35. 1 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Install the RAC card in PCI expansion slot SLOT_5 See Installing an Expansion Card on page 72 for information on installing the card 4 Connect the cable from the RAC card to connector RAC_CONN on the system board See System Board Connectors on page 118 Close the system See Closing the System on page 47 6 Stand the system upright Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 Enter the System Setup program and verify that the setting for the RAC card has changed to reflect the presence of the card See Using the System Setup Program on page 29 See the RAC card documentation for information on configuring and using the RAC card System Battery Replacing the System Battery A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Enter the System Setup program and record the option settings on the System Setup screens See Using the System Setup Program on page 29 2 Turm off the system including any attached peripher
36. 126 troubleshooting battery 98 CD drive 102 Index 157 troubleshooting continued cooling fans 99 damaged system 97 diskette drive 101 expansion card 108 external connections 96 hard drive 104 hard drives SATA 105 keyboard 93 memory 100 microprocessor 109 mouse 93 NIC 95 power supplies 98 SAS RAID controller daughter card 107 serial I O device 94 start up routine 91 system cooling 99 tape drive 103 USB device 95 video 92 wet system 96 158 Index U upgrades processor 78 USB device troubleshooting 95 using system setup 29 V video troubleshooting 92 warning messages 28 warranty 9 wet system troubleshooting 96
37. 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 342 08 08 075 32 0 2 713 15 96 Corporate Sales 26257781 Customer Care 32 0 2 481 91 19 Fax 2625 77 82 Macao Technical Support toll free 0800 105 Country Code 853 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Getting Help 137 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Malaysia Penang International Access Code 00 Country Code 60 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and toll free 1 800 880 193 toll free 1 800 881 306 City Code 4 Electronics and Accessories Technical Support PowerApp PowerEdge toll free 1800 881 386 PowerConnect and PowerVault Customer Care toll free 1800 881 306 option 6 Transaction Sales toll free 1 800 888 202 Corporate Sales toll free 1 800 888 213 Mexico E mail la techsupport dell com International Access Code 00 Country Code 52 Technical Support TelMex Sales Customer Service Main toll free 1 866 563 4425 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat E mail la techsupport dell com General Support toll free 1 866 278
38. 7700 Southeast Asian and Pacific Countries Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Getting Help 141 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91 722 92 00 91722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com Technical Support for XPS Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 0771 340 340 08 590 05 199 08 590 05 642 08 587 70 527 020 1401444 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 142 Getting Help Website support euro dell com E mail Tech support central Europe dell com Technical Support for XPS Technical Support Home and Small Business for all other Dell products Technical
39. BMC inter IC 12C cable for the optional SCSI backplane Jumpers and Connectors 119 Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program on page 29 The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the 10 11 12 13 14 120 components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Remove the memory cooling shroud by lifting the release latch and sliding the shroud toward the front of the system See Figure 3 14 Remove the password jumper plug See Figure 6 1 to locate the password jumper on the system board Replace the memory cooling shroud Close the system See Closing the System on page 47 Reconnect the system to the electrical outlet and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new sy
40. Dell PowerEdge 840 Systems Hardware Owner s Manual www dell com support dell com Notes Notices and Cautions KA NOTE A NOTE indicates important information that helps you make better use of your computer O NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2006 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect and XPS are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft MS DOS Windows and Windows Server are registered trademarks of Microsoft Corporation Red Hat is a registered trademark of Red Hat Inc SUSE is a registered trademark of Novell Inc UNIX is a registered trademark of The Open Group in the United States and other countries EMC is a registered trademark of EMC Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names o
41. F only one memory module is installed it must be installed in socket DIMM1_A e If two or more memory modules are installed they must be installed in pairs of matched memory size speed and technology Table 3 2 shows examples of different memory configurations Table 3 2 Sample Memory Configurations Total Memory DIMM1_A DIMM2_A DIMM1_B DIMM2_B 512 MB 512 MB None None None 1 GB 512 MB None 512 MB None 1 GB 1 GB None None None 2 GB 512 MB 512 MB 512 MB 512 MB 2 GB 1 GB None 1 GB None 3 GB 1 GB 512 MB 1 GB 512 MB 4 GB 1 GB 1 GB 1 GB 1 GB 4 GB 2 GB None 2 GB None 5 GB 2 GB 512 MB 2 GB 512 MB 6 GB 2 GB 1 GB 2 GB 1 GB 8 GB 2 GB 2 GB 2 GB 2 GB Installing Memory Modules A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Installing System Components Open the system See Opening the System on page 43 Locate the memory module sockets See System Board Connectors on page 118 Press the ejectors on the memory module socket down and out as shown in Figure 3 21 to allow the memory module to be inserted into the socket Figur
42. Jumpers A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide tor complete information about safety precautions working inside the computer and protecting against electrostatic discharge Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings KA NOTE To access the jumpers remove the memory cooling shroud by lifting the release latch and sliding the shroud toward the front of the system See Figure 3 14 Jumpers and Connectors 115 Figure 6 1 System Board Jumpers Ea aa ae e _ PSwo_EN lod NVRAM_CLR EXO 116 Jumpers and Connectors Table 6 1 System Board Jumper Settings Jumper Setting Description PASSWD_EN default NVRAM CLR default opo 000 poo 000 000 opo 000 o of The password feature is enabled The password feature is disabled The configuration settings in NVRAM are cleared at next system boot The configuration settings in NVRAM are retained at system boot jumpered Bee unjumpered Jumpers and Connectors 117 System Board Connectors See Figure 6 2 and Table 6 2 for the location and
43. OTICE To prevent damage to internal system components ensure that a connector cap is installed on each available power connector that is not connected to a hard drive Connect a power cable to each hard drive See Figure 3 8 Connect the hard drive interface cables to each hard drive Ifyou are installing a SATA hard drive connect the SATA interface cable to the hard drives and to the SATA ports on the system board See Figure 3 9 Ifyou are installing a SAS drive connect the SAS interface cable to the hard drives and to the optional SAS controller card See Figure 3 10 Installing System Components Figure 3 9 Connecting SATA Hard Drives to the Integrated Drive Controller 1 SATA hard drive up to four 2 SATA interface cable 3 SATA_1 connector 4 SATA O connector Installing System Components 57 Figure 3 10 Connecting SATA Drives to a SAS Controller Card SAS backplane not installed 1 SATA hard drive up to four 2 SATA interface cable 3 SAS controller card 6 Ensure that all cables are firmly connected and arranged so that they will not catch on the computer cover or block airflow inside the system Close the system See Closing the System on page 47 Stand the system upright 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Partition and logically format the hard drive See the operating system documentation for more information 11 Insta
44. PCI device faulty system board Install the NVRAM_CLR jumper and reboot the system See Figure 6 1 for jumper location Check for a BIOS update If the problem persists see Troubleshooting Expansion Cards on page 108 If the problem persists see Getting Help on page 121 Primary drive n configuration error Primary drive 1 failure Read fault Requested sector not found Faulty hard disk drive Faulty diskette diskette drive optical drive or hard drive Replace the hard disk drive See Troubleshooting SATA Hard Drives on page 105 or Troubleshooting a SAS RAID Controller on page 107 in for the appropriate drive s installed in your system Replace the diskette Ensure that the diskette optical and hard drive cables are properly connected See Troubleshooting a Diskette Drive on page 101 Troubleshooting an Optical Drive on page 102 Troubleshooting SATA Hard Drives on page 105 or Troubleshooting a SAS RAID Controller on page 107 for the appropriate drive s installed in your system Remote Configuration update attempt failed System could not implement Remote Configuration request Retry Remote Configuration ROM bad checksum address Faulty or improperly installed expansion card Remove and reseat the expansion cards See Troubleshooting Expansion Cards on page 108 SATA Port n hard disk drive configuration error SATA Port n hard disk drive failure SATA
45. Password 0 0000 ee eee 37 Using the Setup Password 2 2 ee ee 39 Installing System Components 41 Recommended Tools 00000 ee ee eeue 41 Inside the System 0 0 ce ee 42 Opening the System 43 Removing the Bezel 0000 eee ee ee 43 Removing the Cover aa ee 44 Front Panel Drive Inserts auaha aaa 44 Removing the Front Panel Drive Inserts 45 Installing the Front Panel Drive Inserts 46 Closing the System 0 0000 eee eee eee 47 Replacing the Cover ee ee 4 installing the Bezel AA 4 Connecting Drives 0 00 cee ee 47 Interface Cables sorga nran a an aa a a E a akoi 4 Drive Cable Configurations 2 2 eee ee 4 DG Power Gables co otek ek Boe ae ed ee BA A 48 Diskette Drive mrau och dos Bote Ree LK NB Roe eee A 48 Removing a Diskette Drive aaa a 48 Installing a Diskette Drive 2 2 2 2 2 a 48 Optical or Tape Drives 0000 49 Installing an Optical or Tape Drive 000 50 Hard Drives cacera ok NG LI PERA PAPA ak Se a 53 Hard Drive Installation Guidelines a 53 Configuring the Boot Drive 0 0 0 0 0 eee eee 54 Removing a Hard Drive from the Drive Bay 54 Installing a Hard Drive in the Drive Bay 55 Removing a Hard Drive from a Lever Release Drive Carrier 59 Installing an Hard Drive in the Lever
46. Port n hard disk drive auto sensing error Faulty SATA hard drive Replace the hard disk drive See Troubleshooting SATA Hard Drives on page 105 for the appropriate drive s installed in your system About Your System 23 Table 1 6 System Messages continued Message Causes Corrective Actions SATA Port n hard disk not found SATA hard drive not connected to port n Ensure that the hard drive cable is properly connected See Hard Drives on page 53 If a drive is not connected to port n check that the SATA port is disabled in the System Setup program See Using the System Setup Program on page 29 Sector not found Seek error Seek operation failed Faulty diskette or hard drive Replace the diskette If the problem persists see Troubleshooting SATA Hard Drives on page 105 or Troubleshooting a SAS RAID Controller on page 107 for the appropriate drive installed in your system Shutdown failure Shutdown test failure Ensure that all memory modules are properly installed See Troubleshooting System Memory on page 100 If the problem persists see Getting Help on page 121 The amount of system memory has changed Faulty memory module See Troubleshooting System Memory on page 100 If the problem persists see Getting Help on page 121 The amount of tested memory is below the minimum system configuration halted System Invalid memory con
47. Release Drive Carrier 60 Hot Plug SATA Hard Drives Using the SAS Backplane 61 Removing a Hot Plug SAS or SATA Hard Drive 64 Contents CoolingShroud a 64 Removing the Cooling Shroud 2 2 0 ee ee eee 64 Installing the Cooling Shroud 2 2 2 ee eee 65 Cooling Fans o 2 6 cee HS eR ee aD ee ea ee 65 Removing the Front System Fan 000000 eae 66 Installing the Front SystemFan 0 0000 ee eee 67 Removing the Back System Fan 00000 67 Installing the Back System Fan 00002 eee 68 Power Supply 02 6 44 04 hee we AA NG ee MWA Ae WG 69 Removing the Power Supply 0 0000 ee eae 69 Replacing the Power Supply 000002 eae 70 Expansion Cards lt oa sii a 1 Installing an Expansion Card 0 72 Removing anExpansionCard 0 0000 ee eae 73 Replacing the SAS Controller Card Battery 75 Memory e aaa KG She ee tin a oS a he Be BAG Pe Bae WV sala oA 76 General Memory Module Installation Guidelines 76 Installing Memory Modules 02000 16 Removing Memory Modules 0 22 18 Microprocessor 000 cee eee ee eee 78 Removing the Processor 00 a 79 Installing a Processor a 81 Installing a RAC Card 0 200 cee eee eee 83 System Battery o jcc ae he ae eR ee ed 83 Replacing the System Battery 000000 eae 83 Front 1 0 Panel Service
48. SAS backplane if applicable or the hard drive s Cooling Fans The system includes the following cooling fans Front system fan only when configured with optional SAS or RAID controller cards Back system fan Installing System Components 65 Removing the Front System Fan A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Figure 3 15 illustrates the front system fan inside the system and the fan cable routing hole in the expansion card guide bracket 1 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Disconnect the fan power cable from the FRONT_FAN connector on the system board See System Board Connectors on page 118 Figure 3 15 Front System Fan Power Cable 1 expansion card guide bracket 2 cable routing hole 3 fan power cable 4 release tabs 2 66 Installing System Components 4 Squeeze the two release tabs on the top of the fan assembly and lift the fan assembly away from the system See Figure 3 15 Installing the Front System Fan A CAUTION Only trained service technicians are authorized t
49. See Troubleshooting System Memory on page 100 H ABCD System board failure See Getting Help on page 121 i ABCD Memory configuration CIror See Troubleshooting System Memory on page 100 Possible system board See Getting Help on page 121 resource and or system board hardware failure i ABCD Possible expansion card failure See Troubleshooting Expansion Cards on page 108 i ABCD Other failure Ensure that the diskette drive optical drive and hard drive s are properly connected See Troubleshooting Your System on page 91 for the appropriate drive s installed in your system i ABCD If the problem persists see Getting Help on page 121 The system is ina normal Information only operating condition after i POST ABCD Q yellow green O off 16 About Your System Hard Drive Indicator Codes If an optional SAS backplane is installed in the system two indicators on each of the hard drive carriers provide information on the status of the hard drives See Figure 1 4 and Table 1 5 The SAS backplane firmware controls the drive power on fault indicator Figure 1 4 Hard Drive Indicators 1 drive status indicator 2 drive busy indicator About Your System 17 Table 1 5 lists the drive indicator patterns Different patterns are displayed as drive events occur in the system For example if a hard dr
50. TE You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes Deleting or Changing an Existing System Password 1 When prompted press lt Ctrl gt lt Enter gt to disable the existing system password If you are asked to enter your setup password contact your network administrator Enter the System Setup program by pressing lt F2 gt during POST Select the System Security screen field to verify that the Password Status option is set to Unlocked When prompted type the system password a fF O N Confirm that Not Enabled is displayed for the System Password option If Not Enabled is displayed for the System Password option the system password has been deleted If Enabled is displayed for the System Password option press the lt Alt gt lt b gt key combination to restart the system and then repeat steps 2 through 5 Using the Setup Password Assigning a Setup Password You can assign or change a setup password only when the Setup Password option is set to Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password If a character is illegal for password use the system beeps KA NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an
51. The hard drive activity indicator An unfamiliar constant scraping or grinding sound when you access a drive See System Messages on page 18 See System Beep Codes on page 26 See Diagnostics Indicator Codes on page 15 See the systems management software documentation See Troubleshooting the Video Subsystem on page 92 See Troubleshooting the Keyboard on page 93 See Troubleshooting a USB Device on page 95 See Troubleshooting a Diskette Drive on page 101 See Troubleshooting an Optical Drive on page 102 See Troubleshooting a Hard Drive on page 104 See Getting Help on page 121 Troubleshooting Your System 91 92 Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections Troubleshooting IRO Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 4 2 lists the IRQ assignments Table 4 2 IRQ Assignment Defaults IRO Line Assignment IRQ0 System timer IRO1 Keyboard controller IRO2 Interrupt controller 1 to enable IRO8 through IRO15 IRQ3 Available IRO4 Serial port 1 COM1 and COM3 IRO5 Remote access controller IRQ6 Diskette drive co
52. access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 111 Enter the System Setup program and ensure that the SAS RAID controller is enabled and drivers are loaded See Using the System Setup Program on page 29 Restart the system and press the applicable key sequence to enter the configuration utility program e lt Ctrl gt lt C gt for a SAS controller e lt Ctrl gt lt R gt for a SAS RAID controller See the controller s documentation for information about configuration settings Troubleshooting Your System 107 oon oO Aa 10 11 12 13 Check the configuration settings make any necessary corrections and restart the system If the problem is not resolved continue to the next step Remove the bezel See Removing the Bezel on page 43 Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 43 Ensure that the controller card is firmly seated into the system board connector If you have a SAS RAID controller ensure that the following RAID components are properly installed and connected e Memory module e Battery Verify that the cable connec
53. airflow inside the system If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch Close the system See Closing the System on page 47 Stand the system upright Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components Replacing the SAS Controller Card Battery 1 Disconnect the battery cable from the SAS controller card Figure 3 20 Replacing the SAS Controller Card Battery 1 chassis notches 2 battery battery holder 2 Remove the battery and battery holder from the system chassis See Figure 3 20 3 Insert the new battery into the battery bay ensuring that the battery is aligned and fully seated into the slots 4 Connect the battery cable to the SAS controller card Installing System Components 75 76 Memory You can upgrade your system memory to a maximum of 8 GB by installing combinations of 512 MB 1 GB and 2 GB unbuffered ECC DDRII SDRAM 533 or 667 MHz memory modules The system memory is located on the system board adjacent to the power supply connectors See System Board Connectors on page 118 The memory module sockets are arranged in two banks on two channels A and B The memory module banks are identified as follows e Bank 1 DIMM A and DIMMI B e Bank 2 DIMM2 A and DIMM2 B General Memory Module Installation Guidelines e I
54. alling 50 A alert messages 28 asset tag 33 batteries troubleshooting 98 battery removing and replacing 83 troubleshooting the RAID card battery 107 beep codes 26 bezel installing 7 boot drive configuring 54 boot sequence 32 c cables drive interface 47 drive power 48 CD drive troubleshooting 102 CD ROM drive See optical drive checking equipment 92 configuring boot drive 54 connecting external devices 14 connectors system board 118 console redirection screen 35 contacting Dell 126 control panel assembly installing 87 cooling fans troubleshooting 99 cover installing 7 CPU setup options 33 damaged systems troubleshooting 97 Dell contacting 126 Dell PowerEdge Diagnostics using 111 diagnostics advanced testing options 113 running from the utility partition 112 using Dell PowerEdge Diagnostics 111 when to use 112 diagnostics messages 28 diskette drive installing 8 removing 48 troubleshooting 101 drives interface cables 47 power cables 48 E error messages 29 expansion card troubleshooting 108 expansion cards 71 installing 72 removing 73 external devices connecting 14 F fans back system 67 68 front system 66 67 Index 155 fans continued installing 67 68 removing 66 67 features back panel 13 front panel 11 front panel drive inserts installing 6 removing 45 G guide
55. als and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 43 Installing System Components 83 4 Remove the system battery See System Board Connectors on page 118 for the battery socket location on the system board a Pull the latch away from the battery See Figure 3 24 b Lift the battery out of the battery socket NOTICE You must install the new system battery with the side labeled facing up See Figure 3 24 Figure 3 24 Removing the System Battery 10 11 12 84 system battery 2 latch 3 battery socket To install the new system battery hold the battery with the side labeled facing up and then press the battery straight down into the battery socket until the latch snaps into place over the edge of the battery See Figure 3 24 Close the system See Closing the System on page 47 Stand the system upright Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the System Setup program to confirm that the battery operates properly From the main screen select System Time to enter the correct time and date Re enter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program To test the newly installed battery see Troubleshooting the System Battery on page 98 Installing System Components Front I O Panel Se
56. application Software designed to help you perform a specific task or series of tasks Applications run from the operating system ASCII American Standard Code for Information Interchange asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system back up important start up files from your operating system backup battery A battery that maintains system configuration date and time information in a special section of memory when the system is turned off beep code A diagnostic message in the form of a pattern of beeps from your system s speaker For example one beep followed by a second beep and then a burst of three beeps is beep code 1 1 3 BIOS Basic input output system Your system s BIOS contains programs stored on a flash memory chip The BIOS controls the following e Communications between the processor and peripheral devices e Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC Baseboard management controller boot routine A pro
57. ational Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Hardware and Warranty Support Dell TV Printers and Projectors for Relationship customers Americas Consumer XPS Support Consumer Home and Home Office Support for all other Dell products Customer Service Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Support Employee Purchase Program EPP Customers Support for printers projectors PDAs and MP3 players Public government education and healthcare Customer Service and Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll toll toll f toll toll toll toll toll f toll toll toll toll toll toll f toll or toll free toll toll toll toll toll f free Tee Tee Tee Tee Tee Tee Tee Tee Tee
58. aulty or improperly installed expansion card Ensure that all appropriate cables are securely connected to the expansion cards See Troubleshooting Expansion Cards on page 108 PCIe Degraded Link Width Error Embedded Bus nn Dev nn Funcn Expected Link Width is n Actual Link Width is n Faulty or improperly installed PCle card Reseat the PCle cards See Expansion Cards on page 71 If the problem persists see Getting Help on page 121 PCIe Degraded Link Width Error Slot n Expected Link Width is n Actual Link Width is n Faulty or improperly installed PCle card in the specified slot number Reseat the PCle card in the specified slot number See Expansion Cards on page 71 If the problem persists see Getting Help on page 121 PCIe Training Error Embedded Bus nn Dev nn Funcn Faulty or improperly installed PCle card Reseat the PCle cards See Expansion Cards on page 71 If the problem persists see Getting Help on page 121 PCIe Training Error Slot n 22 About Your System Faulty or improperly installed PCle card in the specified slot number Reseat the PCle card in the specified slot number See Expansion Cards on page 71 If the problem persists see Getting Help on page 121 Table 1 6 System Messages continued Message Causes Corrective Actions Plug amp Play Configuration Error Error encountered in initializing
59. ause a drive failure Installing System Components 53 54 Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program see Using the System Setup Program on page 29 To boot the system from a hard drive or drive array the drive s must be connected to the appropriate controller e To boot from a single SATA hard drive the master drive drive 0 must be connected to the SATA_0 connector on the system board To identify system board connectors see System Board Connectors on page 118 To boot from a single SAS hard drive the drive must be connected to a SAS controller card See the documentation that accompanied the controller card Removing a Hard Drive from the Drive Bay A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge If you are using the optional SAS backplane your hard drives may be installed in a lever release drive bay See Removing a Hard Drive from a Lever Release Drive Carrier on page 59 for more information 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O
60. cables are properly connected to the tape drive and SCSI controller card Close the system See Closing the System on page 47 Reconnect the system to its electrical outlet and turn on the system including attached peripherals If the problem is not resolved see the documentation for the tape drive for additional troubleshooting instructions Reinstall the tape backup software as instructed in the tape backup software documentation If you cannot resolve the problem see Getting Help on page 121 for information on obtaining technical assistance Troubleshooting a Hard Drive Problem Device driver error One or more hard drives not recognized by the system Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the 2 components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics on page 111 Depending on the results of the diagnostics test proceed as needed through the following steps If your system has a SAS RAID controller perform the following steps a Restart the system and
61. ceive a system message that is not listed in Table 1 6 check the documentation for the application thatis running when the message appears or the operating system s documentation for an explanation of the message and recommended action Table 1 6 System Messages Message Causes Corrective Actions Amount of available OS Install Mode is enabled in the Disable OS Install Mode in the memory limited to 256MB System Setup program System Setup program See Using the System Setup Program on page 29 About Your System Table 1 6 System Messages continued Message Causes Corrective Actions Attempting to update Remote Configuration Please wait Remote Configuration is in progress Wait until the process is complete BIOS Update Attempt Failed BIOS remote update failed Retry update Caution NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is installed Remove the NVRAM_CLR jumper See System Board Jumpers on page 115 for the jumper location Data error Faulty diskette diskette drive optical drive hard drive Replace the diskette Ensure that the diskette drive optical drive and hard drive cables are properly connected See Troubleshooting a Diskette Drive on page 101 or Troubleshooting an Optical Drive on page 102 for the appropriate drive s installed in your system Decreasing available memory Faulty or improperly installed memory modules
62. cessor installation procedure Installing System Components 79 5 Press down on the processor socket release lever then pull the release lever upward to the fully open position See Figure 3 23 Open the processor cover See Figure 3 23 Lift the processor vertically out of the socket Leave the processor cover and release lever in the open position so that the socket is ready for the new processor See Figure 3 23 Figure 3 23 Removing Replacing the Processor 2 AN D IS NAG JAN X Ep 7 K 1 processor socket release 2 processor cover 3 pin 1 locators lever 4 processor socket 5 processor Installing a Processor A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Unpack the new processor and heat sink if provided Ensure that the processor socket release lever is in the fully open position Align the pin 1 corners of the processor and socket See Figure 3 23 Installing System Components 81 82 NOTICE You must position the processor correctly in the socket to avoid damaging the processor and the system 4 5 6 10 11 12 13 14 15 16 17 18 board when you turn on the system Be careful not to to
63. charge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and keep track of file storage The Microsoft Windows operating systems can optionally use a FAT file system structure flash memory A type of EEPROM chip that can be reprogrammed from a utility on diskette while still installed in a system most EEPROM chips can only be rewritten with special programming equipment format To prepare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM ft Feet FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However w
64. ched peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 43 3 Remove all existing hard drives from the hard drive bay See Removing a Hard Drive from the Drive Bay on page 54 4 Install the SAS backplane a Lower the backplane into the system and align the backplane with the retention hooks on the drive bay then fit the backplane over the retention hooks b Slide the backplane board toward the front fan about 12 mm 0 5 inch until it clicks into place Installing System Components 61 Figure 3 12 Installing the SAS Backplane Board 10 11 62 release tab 2 power connector 3 12C connector data cable 5 power cable Connect the power cable connector P3 to the power connector on the SAS backplane See Figure 3 12 Connect the baseboard management controller BMC inter IC I2C cable to the SAS backplane See Figure 3 12 Connect the other end of the BMC I2C cable to connector BP_I2C on the system board See System Board Connectors on page 118 If not already installed install the SAS controller card See Installing an Expansion Card on page 72 for instructions about installing the card Connect the SAS data cable to the SAS controller card and to the SAS interface connector on the backplane See Figure 3 13 and Figure 3 12 Close the system See Closing the System on page 47 Stand the system upright Installing System Components 12 I
65. creen instructions to create the diagnostic partition on the bootable media 4 Restart the system enter the System Setup program and set the removable media type as the default boot device See Using the System Setup Program on page 29 for instructions 5 Ensure that the removable bootable media is inserted or attached to the system and reboot the system If the system fails to boot see Getting Help on page 121 When you start the system diagnostics a message is displayed indicating that the diagnostics are initializing Then the Diagnostics menu appears This menu allows you to run all or specific diagnostics tests or to exit the system diagnostics KA NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen 112 Running System Diagnostics System Diagnostics Testing Options Click the testing option in the Main Menu window Table 5 1 provides a brief explanation of testing options Table 5 1 System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Use this option to quickly identify the source of your problem Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When y
66. ct the interface cable to the device and to channel A on the SCSI controller card See Figure 3 7 See System Board Connectors on page 118 to locate the system board connectors KA NOTE A SCSI device attached to an optional SCSI controller card and an IDE device attached to the system board can be installed together as shown in Figure 3 7 Figure 3 7 Connecting a Tape Drive to a SCSI Controller Card 6 5 1 IDE device 2 optional SCSI device 3 hard drives up to 4 4 SCSI controller card 5 SCSI cable 6 IDE interface cable 10 Ensure that all cables are firmly connected and arranged so that they will not catch on the computer cover or block airflow inside the system 11 Close the system See Closing the System on page 47 12 Stand the system upright 13 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 52 Installing System Components 14 Test the drive If you installed an IDE device run the IDE devices tests in the system diagnostics to determine whether the device operates properly See Running the System Diagnostics on page 112 If you installed a SCSI device run the SCSI controllers test in the system diagnostics See Running the System Diagnostics on page 112 If you installed a tape drive see the tape drive software documentation to perform a backup and verification test Hard Drives KA NOTE The system s drive configuration must consist of only SATA ha
67. ct the power cable and the interface cable to the diskette drive See Figure 3 5 Close the system See Closing the System on page 47 Stand the system upright u O Of FS Ww N Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components Figure 3 5 Removing or Installing a Diskette Drive 1 diskette 3 5 inch drive 2 externally accessible drive 3 screws 2 bay 4 interface cable 5 power cable Optical or Tape Drives An optical drive is standard in the first external drive bay An additional IDE or SCSI tape drive can be installed in the second external drive bay These drives connect either to the system board or to an optional controller card KA NOTE Installing an additional optical drive in the second external drive bay is not supported Installing System Components 49 50 Installing an Optical or Tape Drive A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Unpack the drive and controller card if applicable and prepare the drive for installation For instructions see the documentation that accompanied the drive NOTE If you are installing a SCSI tap
68. d configured correctly for your application See Using the System Setup Program on page 29 2 If the problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 3 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 111 If the tests run successfully but the problem persists see Troubleshooting a Serial I O Device on page 94 Troubleshooting a Serial 1 0 Device Problem Device connected to the serial port is not operating properly Action 1 Tum off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable See Getting Help on page 121 3 Tum off the system and the serial device and swap the device with a comparable device Troubleshooting Your System 4 Turn on the system and the serial device If the problem is resolved replace the serial device See Getting Help on page 121 If the problem persists see Getting Help on page 121 Troubleshooting a USB Device Problem System message indicates a problem with a USB device e Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program 2
69. d peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 43 Remove all expansion cards installed in the system See Removing an Expansion Card on page 73 Close the system See Closing the System on page 47 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the tests run successfully an expansion card may be conflicting with the diskette drive logic or an expansion card may be faulty Continue to the next step If the tests fail see Getting Help on page 121 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Reinstall one of the expansion cards you removed in step 13 See Installing an Expansion Card on page 72 Close the system See Closing the System on page 47 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly Repeat step 17 through step 22 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail If the problem is not resolved see Getting Help on page 121 oubleshooting an Optical Drive Problem e 102 System cannot read data fro
70. description of the system board connectors Figure 6 2 System Board Connectors 26 1 25 i pe 2 NG an EED eel an ot s Ha a 3 npo E g 22 sS AA 5 21 Ng Bia 13 may 12 11 118 Jumpers and Connectors Table 6 2 System Board Connectors Item Connector Description l RAC_CONN Connector for the remote access controller RAC 2 SLOT 5 PCI 32 bit 33 MHz 5 V expansion slot connector 3 SLOT 4 PCI X 64 bit 133 MHz 3 3 V expansion slot connector 4 SLOT_3 PCI X 64 bit 133 MHz 3 3 V expansion slot connector 5 SLOT 2 PCI Express x1 expansion slot connector 6 SLOT 1 PCI Express x8 expansion slot connector 7 BATTERY Connector for the 3 0 V coin battery 8 HD Hard drive LED activity connector 9 BACK FAN Fan power connector 10 CPU Processor connector ll 12V Power connector 12 PWR_CONN Power connector 13 IDE IDE optical device connector 14 FDD Diskette drive connector 15 DIMM2_B Memory module connector 16 DIMMI B Memory module connector 17 DIMM2 A Memory module connector 18 DIMM2 A Memory module connector 19 FRONT PANEL Control panel connector 20 USB USB 2 0 compliant connector 21 SATA 0 SATA connector 22 SATA 1 SATA connector 23 SATA 2 SATA connector 24 SATA 3 SATA connector 25 FRONT FAN Fan power connector 26 BP 2C Connector for the baseboard management controller
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72. e 3 21 Installing and Removing a Memory Module 10 1 memory module 2 memory module socket 3 socket ejectors 2 4 alignment keys 2 Align the memory module s edge connector with the alignment keys on the memory module socket and insert the memory module in the socket KA NOTE The memory module socket has alignment keys that ensure correct insertion of the memory module in the socket Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat this procedure to install the remaining memory modules See Table 3 2 for sample memory configurations Close the system See Closing the System on page 47 Stand the system upright Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 77 11 12 13 Optional Press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step through step 11 of this procedure checking to ensu
73. e Configurations Your system can accommodate many different drive configurations each with specific cable requirements Table 3 1 shows the cable requirements for common drive configurations Table 3 1 Drive Cable Configuration Drives Required Cable Cable Connections IDE optical drives internal IDE and 80 pin IDE 2 drop cable or IDE drive and primary IDE external SCSI tape drives with external SCSI cable connector on system board or optional SCSI HBA card See external SCSI tape device with Figure 3 7 option SCSI HBA card Up to four cabled SATA hard drives 7 pin SATA hard drive cable SATA hard drives and SATA port non hot plug See Figure 3 9 one cable per drive connectors on the system board or via SAS controller card Up to four cabled non hot plug 32 pin 1l to 4 drop SAS cable SAS hard drives connected to SAS hard drives See Figure 3 13 SAS controller card Up to four SAS or SATA hard drives 32 pin SAS backplane cable SAS backplane connected to the connected to the SAS backplane hot SAS controller card plug See Figure 3 12 Installing System Components 47 48 DC Power Cables Each drive must connect to a DC power cable from the system power supply These power cables are used for the 3 5 inch diskette drive 5 25 inch devices and hard drives NOTICE To avoid electrical damage to internal system components install a cover connector on any unused connectors on hard drive power cab
74. e drive you must install an Ultra 3 SCSI controller card The optional SAS controller card does not support a SCSI tape drive Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Remove the front panel inserts for the empty external drive bay See Removing the Front Panel Drive Inserts on page 45 Slide the drive into the external drive bay Install the screws that secure the drive in the drive bay See Figure 3 6 Installing System Components Figure 3 6 Installing or Removing an Optical or Tape Drive 1 5 25 inch drive 2 drive bay 3 screws 2 4 power cable 5 interface cable 7 Ifa controller card was supplied with the drive install the controller card in expansion slot 3 4 or 5 See Installing an Expansion Card on page 72 Connect a power cable to the drive See Figure 3 6 Connect the interface cable to the drive and to the appropriate connector on the system board or controller card if applicable KA NOTE See the documentation that is included with the controller card for more information If you are installing an IDE device such as an optical drive connect the interface cable to the IDE device and the IDE connector on the system board See Figure 3 7 Installing System Components 51 If you are installing a SCSI device in the second drive bay such as a tape backup device conne
75. e information on the System Setup program screens and to exit the program Using the System Setup Program 29 Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or lt Shift gt lt Tab gt Moves to the previous field Down arrow or lt Tab gt Moves to the next field Spacebar lt gt lt gt left and Cycles through the settings in a field In many fields right arrows you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt Fl1 gt Displays the System Setup program s help file KA NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System Setup Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 30 Using the System Setup Program Figure 2 1 Main System Setup Program Screen Dell Inc i www dell com PowerEdge 840 Intel Pentium 4 Processor BIOS Version XXX Processor Speed 3 20 GHz Service Tag XXX System Time 08 15 45 System Date Tues May 30 2006 System Memory 1024 MB ECC DDRZ Video Memory System Memory Testing OS Install Mode CPU Information Primary IDE 0 Primary IDE 1l SATA Port SATA Port SATA Port SATA Port Boot Sequence lt ENTER gt Hard Disk Drive Sequence lt ENTER gt USB Flash Drive Emulation Type Integrated Devic
76. e system accepts your setup password as an alternate system password When the Password Status option is set to Unlocked you have the option to leave the password security enabled or to disable the password security To leave the password security enabled 1 Tum on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password security 1 Tum on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt type your password and press lt Enter gt at the prompt After you type the correct system password and press lt Enter gt your system operates as usual If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down This message can alert you to an unauthorized person attempting to use your system 38 Using the System Setup Program Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered KA NO
77. ed to ensure the proper thermal operating condition for the processor Failure to do so will result in damage to your system Installing System Components Removing the Processor A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 43 3 Remove the cooling shroud See Removing the Cooling Shroud on page 64 NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 4 Remove the heat sink See Figure 3 22 a Open one securing clip by pressing the end of the clip down and away from the retention module until it clears the securing tab on the retention module and then lift the clip up b Repeat step a for the remaining securing clip c Rotate the heat sink slightly and then lift the heat sink off the processor Do not pry the processor off the heat sink d If you are reusing the heat sink with the new processor clean the contact side of the heat sink and set it aside for use later in the pro
78. ed to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Remove the bezel See Removing the Bezel on page 43 Lay the system on its right side Loosen the thumbscrew at the front of the system See Figure 3 3 Slide the cover forward and grasp it at both ends ao 01 Aa O N Lift the front edge of the cover 2 5 cm 1 inch slide the cover toward the top of the system and then lift the cover away from the system Figure 3 3 Removing the Cover 1 1 system cover 2 thumbscrew Front Panel Drive Inserts To help keep dust and dirt out of the system a plastic insert covers each empty external drive bay Additionally each empty external drive bay is covered by a metal insert in the chassis to maintain Federal Communications Commission FCC certification of the system 44 Installing System Components Before you install a 5 25 inch drive in an empty external drive bay you must first remove both front panel drive inserts If you remove a 5 25 inch drive permanently you must install both inserts Removing the Front Panel Drive Inserts A CAUTION Only trained service technicians are authorized to remove the syst
79. em and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description lt F2 gt Enters the System Setup program See Entering the System Setup Program on page 29 lt F10 gt Opens the utility partition allowing you to run the system diagnostics See Running the System Diagnostics on page 112 lt Ctrl E gt Enters the Baseboard Management Controller BMC Management Utility which allows access to the system event log SEL See the BMC User s Guide for more information on setup and use of BMC lt Ctrl C gt Enters the SAS Configuration Utility See your SAS adapter User s Guide for more information lt Ctrl R gt Enters the RAID configuration utility which allows you to configure an optional RAID card For more information see the documentation for your RAID card lt Ctrl S gt Option is displayed only if you have PXE support enabled through the System Setup Program see Integrated Devices Screen on page 34 This keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC lt Cti D gt If you have the optional Dell Remote Access Controller DRAC this keystroke allows access to selected DRAC configuration settings See the DRAC User s Guide for more information on setup and use of DRAC About Your System Front Panel Features and Indicators Figure 1 1 shows the controls indicators and connectors l
80. em cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the bezel See Removing the Bezel on page 43 Remove the bezel drive insert see Figure 3 4 a From inside the bezel press the center of the insert outward with your thumbs to loosen the tabs on the sides of the insert b Pull the insert out of the bezel 4 Remove the chassis drive insert see Figure 3 4 a Press both sides of the insert to loosen the tabs on the insert b Pull the insert out of the chassis Installing System Components 45 Figure 3 4 Removing the Front Panel Drive Inserts 1 chassis drive insert 2 bezel drive insert Installing the Front Panel Drive Inserts A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE You must install both inserts in an empty 5 25 inch drive bay to maintain Federal Communications Commission FCC cert
81. eo is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN Ib Pound s LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it Linux A UNIX like operating system that runs on a variety of hardware systems Linux is open source software which is freely available however the full distribution of Linux along with technical support and training are available for a fee from vendors such as Red Hat Software local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits 150 Glossary MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific location usually expressed as
82. es lt ENTER gt PCI IRQ Assignment lt ENTER gt Console Redirection lt ENTER gt System Security lt ENTER gt Keyboard NumLock Report Keyboard Errors Asset Tag Up Down Arrow to select SPACE to change ESC to exit F1 HELP Table 2 2 lists the options and descriptions for the information fields that appear on the main System Setup program screen KA NOTE The options for the System Setup program change based on the system configuration KA NOTE The System Setup program defaults are listed under their respective options where applicable Using the System Setup Program 31 32 Table 2 2 System Setup Program Options Option Description System Time Resets the time on the system s internal clock System Date System Memory Resets the date on the system s internal calendar Displays information related to installed system video and redundant memory including size type and speed of memory modules system video memory size system memory test option and redundant memory status Video Memory System Memory Testing Displays the amount of video memory This option does not have user selectable settings Determines if memory is being tested during POST OS Install Mode Off default Determines the maximum amount of memory available to the operating system On sets the maximum memory to 256 MB Off makes all of the system memory available to the operating system Some opera
83. etup program to e Change the system configuration stored in NVRAM after you add change or remove hardware e Set or change user selectable options for example the time or date e Enable or disable integrated devices e Correct discrepancies between the installed hardware and configuration settings Entering the System Setup Program 1 Tum on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again KA NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setup program by responding to certain error messages If an error message appears while the system is booting make a note of the message Before entering the System Setup program see System Messages on page 18 for an explanation of the message and suggestions for correcting errors Also the system emits a series of beeps during POST if an error is encountered but cannot be reported For more information see System Beep Codes on page 26 for more information KA NOTE After installing a memory upgrade it is normal for your system to send a message the first time you start your system Using the System Setup Program Table 2 1 lists the keys that you use to view or chang
84. f system security is a concern operate your system only with system password protection To change or delete an existing password you must know the password see Deleting or Changing an Existing System Password on page 39 If you forget your password you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords and erases the existing passwords This procedure is described in Disabling a Forgotten Password on page 120 Using the System Password After a system password is assigned only those who know the password have full use of the system When the System Password option is set to Enabled the system prompts you for the system password after the system starts Assigning a System Password Before you assign a system password enter the System Setup program and check the System Password option When a system password is assigned the setting shown for the System Password option is Enabled If the setting shown for the Password Status is Unlocked you can change the system password If the Password Status option is Locked you cannot change the system password When the system password feature is disabled by a jumper setting the system password is Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default positio
85. figuration Faulty memory module See General Memory Module Installation Guidelines on page 76 See Troubleshooting System Memory on page 100 If the problem persists see Getting Help on page 121 Time of day clock stopped Faulty battery faulty system board 24 About Your System See Troubleshooting the System Battery on page 98 If the problem persists see Getting Help on page 121 Table 1 6 System Messages continued Message Causes Corrective Actions Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program in your User s Guide If the problem persists see Troubleshooting the System Battery on page 98 Timer chip counter 2 failed Unexpected interrupt in protected mode Faulty system board Faulty or improperly installed memory modules or faulty system board See Getting Help on page 121 Ensure that all memory modules are properly installed See General Memory Module Installation Guidelines on page 76 If the problem persists see Troubleshooting System Memory on page 100 If the problem persists see Getting Help on page 121 Utility partition not available Warning No microcode update loaded for processor n lt F10 gt key was pressed during POST but no utility partition exists on the boot hard drive Unsupported pr
86. ge 43 Remove all expansion cards installed in the system See Installing an Expansion Card on page 72 A O N Let the system dry thoroughly for at least 24 hours 96 Troubleshooting Your System Close the system See Closing the System on page 47 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 121 7 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 72 8 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 111 If the tests fail see Getting Help on page 121 Troubleshooting a Damaged System Problem e System was dropped or damaged Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System on page 43 2 Ensure that the following components are properly installed e Expansion cards e Power supplies e Fans e Processors and heat sinks e Memory modules e Drive carrier connections to the backplane board if applicable Ensure that all cables a
87. ghts display error codes during system startup Table 1 4 lists the causes and corrective actions associated with these codes and the power light status before system POST Table 1 6 lists the causes and possible corrective actions for these codes during POST A highlighted circle indicates the light is on a non highlighted circle indicates the light is off Table 1 4 Diagnostic Indicator Codes Code Causes Corrective Action OOOO ABCD No power is applied to the system See Troubleshooting Power Supplies on page 98 i ABCD A possible processor failure has occurred See Troubleshooting the Microprocessor on page 109 H ABCD Memory failure See Troubleshooting System Memory on page 100 i ABCD Possible expansion card failure See Troubleshooting Expansion Cards on page 108 i ABCD Possible video card failure Diskette or hard drive See Troubleshooting Expansion Cards on page 108 Ensure that the diskette drive and hard drive s i failure are properly connected See Hard Drives on page 53 for information on the drive s installed in your system ABCD Q yellow green O off About Your System 15 Table 1 4 Diagnostic Indicator Codes continued Code Causes Corrective Action H ABCD Possible USB failure See Troubleshooting a USB Device on page 95 i ABCD No memory modules detected
88. gram that clears all memory initializes devices and loads the operating system when you start your system Unless the operating system fails to respond you can reboot also called warm boot your system by pressing lt Ctrl gt lt Alt gt lt Del gt Otherwise you must restart the system by pressing the reset button or by turning the system off and then back on bootable diskette A diskette that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrieval When a program makes a request to a disk drive for data that is in the cache the disk cache utility can retrieve the data from RAM faster than from the disk drive CD Compact disc CD drives use optical technology to read data from CDs Glossary 147 cm Centimeter s cmos Complementary metal oxide semiconductor component As they relate to DMI components include operating systems computer systems expansion cards and peripherals that are compatible with DMI Each component is
89. guring the Boot Drive on page 54 Ensure that the power cable is properly connected to the drive Close the system See Closing the System on page 47 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists continue to the next step Format and partition the hard drive See the operating system documentation If possible restore the files to the drive If the problem persists see Getting Help on page 121 Troubleshooting a SATA Hard Drive in a RAID Configuration Problem Device driver error Damaged or improperly connected hard drive cables Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 111 Ensure that the required device drivers are installed and are configured correctly See the RAID controller s documentation Restart your system and enter the RAID configuration utility Ctrl R to verify that the controller is configured properl
90. he board until the plunger locks Install the back fan and connect the fan cable to the BACK_FAN connector on the system board See Installing the Back System Fan on page 68 Installing System Components 89 90 10 11 12 13 14 15 16 17 18 19 20 Connect the following cables to the system board See System Board Connectors on page 118 e Optical drive interface cable PRIMARY IDE connector e Diskette drive cable FDD connector e Control panel cable FRONT PANEL connector e Front fan cable FRONT FAN connector Install all expansion cards and connect any interface cables to the appropriate components in the system See Installing an Expansion Card on page 72 Reinstall the drive bay and secure it with the four Phillips screws See Installing a Hard Drive in the Drive Bay on page 55 Reconnect the SAS or SATA interface cable s to the system board or optional hard drive controller card Ensure that you reattach the interface cables in their original locations Reconnect the power cables to the hard drives in the drive bay or to the optional SAS backplane Replace the cooling shroud See Installing the Cooling Shroud on page 65 Connect the two power cables to connectors PWR_CONN and 12V on the system board Carefully check for any remaining cables or components that are not installed or are improperly seated in their connectors on the system board Close the system See Closing the System on page
91. he system to recognize the fan and determine whether it is working properly 4 If the problem is not resolved install a new fan See Cooling Fans on page 65 If the replacement fan is working properly close the system See Closing the System on page 47 If the replacement fan does not operate see Getting Help on page 121 Troubleshooting System Memory Problem e Faulty memory module e Faulty system board e Front panel diagnostic lights indicate a problem with system memory Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 111 2 Tum on the system and attached peripherals If an error message does not appear continue to the next step If an error messages appears go to step 10 3 Enter the System Setup program and check the system memory setting See Using the System Setup Program on page 29 If the amount of memory installed matches the system memory setting go to step 10 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Reseat the memo
92. hen referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors group As it relates to DMI a group is a data structure that defines common information or attributes about a manageable component guarding A type of data redundancy in which a set of physical drives stores data and an additional drive stores parity data See also mirroring striping and RAID h Hexadecimal A base 16 numbering system often used in programming to identify addresses in the system s RAM and I O memory addresses for devices In text hexadecimal numbers are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circuitry To add a SCSI expansion bus to your system you must install or connect the appropriate host adapter Hz Hertz 1 O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity ID Identification IDE Integrated drive electronics A standard
93. iate video drivers and your monitor must support the resolution W Watt s WH Watt hour s win ini file A start up file for the Windows operating system When you start Windows it consults the win ini file to determine a variety of options for the Windows operating environment The win ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive Windows 2000 An integrated and complete Microsoft Windows operating system that does not require MS DOS and that provides advanced operating system performance improved ease of use enhanced workgroup functionality and simplified file management and browsing Windows Powered A Windows operating system designed for use on NAS systems For NAS systems the Windows Powered operating system is dedicated to file service for network clients Windows Server 2003 A set of Microsoft software technologies that enable software integration through the use of XML Web services XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force Glossary 153 154 Glossary Index Numbers 5 25 inch drives inst
94. ics on page 112 If the hard drive fails the hard drive tests or does not operate properly see Getting Help on page 121 Hot Plug SATA Hard Drives Using the SAS Backplane If you are using the optional SAS backplane the SATA hard drives you install are hot pluggable if the backplane is attached directly to the SAS controller card on the system board see Figure 3 13 For instructions on installing the optional SAS backplane board see Removing and Installing the Optional SAS Backplane Board on page 61 The SAS backplane supports up to four hot plug hard drives connected to the optional SAS controller card The SAS controller card must be connected to channel A on the optional SAS controller card or port 0 on an optional RAID controller card For instructions on installing the optional SAS backplane board see Removing and Installing the Optional SAS Backplane Board on page 61 Removing and Installing the Optional SAS Backplane Board The optional SAS backplane board supports hot plug SAS or SATA drives if an optional SAS controller card is installed in the system A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Tum off the system including any atta
95. ification of the system The inserts also help keep dust and dirt out of the system 1 Install the chassis drive insert by sliding the insert into the chassis until tabs on the side of the insert snap into place See Figure 3 4 2 Install the bezel drive insert by sliding the insert into the bezel until the tabs on the side of the insert snap into place See Figure 3 4 Install the bezel See Installing the Bezel on page 47 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 46 Installing System Components Closing the System Replacing the Cover 1 Ensure that all cables are connected and fold cables out of the way 2 Ensure that no tools or loose parts are left inside the system 3 Fit the cover on the side of the system and slide the cover backward 4 Tighten the cover thumbscrew to secure the cover Installing the Bezel To install the bezel align the hooks at the bottom of the bezel swing the top of the bezel toward the system and press the bezel onto the system until it snaps into place Using the system key lock the bezel Connecting Drives Interface Cables Most interface connectors are keyed for correct insertion Keying ensures that the pin 1 wire in the cable connects to pin in the connectors on both ends When you disconnect an interface cable take care to grasp the cable connector rather than the cable itself to avoid stress on the cable Drive Cabl
96. iguration is incorrect Replace or reconfigure the DIMMs See Memory on page 76 for memory configuration guidelines a list of supported DIMMs and supported memory configurations Keyboard controller failure 20 About Your System Faulty keyboard controller faulty system board See Getting Help on page 121 Table 1 6 System Messages continued Message Causes Corrective Actions Keyboard data line failure Keyboard failure Keyboard stuck key failure Loose or improperly connected keyboard cable faulty keyboard faulty keyboard controller Ensure that the keyboard is properly connected If the problem persists replace the keyboard If the problem persists see Getting Help on page 121 Keyboard fuse has failed Keyboard fuse has failed Replace the keyboard Manufacturing mode detected System is incorrectly configured Install the NVRAM_CLR jumper and reboot the system See System Board Jumpers on page 115 for jumper location emory address line failure at address read value expecting value emory double word logic failure at address read value expecting value emory odd even logic failure at address read value expecting value emory write read failure at address read value expecting value Faulty or improperly installed memory modules or faulty system board Ensure that all memory modules are properly installed See Troubleshooti
97. il la techsupport dell com Technical Support Telephonica toll free 8006170 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fi support dell com Technical Support Customer Care Switchboard Sales under 500 employees Fax Sales over 500 employees Fax 0207 533 555 0207 533 538 0207 533 533 0207 533 540 0207 533 530 0207 533 533 0207 533 530 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 132 Getting Help Website support euro dell com Home and Small Business Technical Support for XPS Technical Support for all other Dell computers Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 129 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 01 55 9471 01 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Germany Frankfurt International Access Code 00 Country Code 49 City Code 69 Website support euro dell com E mail tech support central curope dell com Technical Suppo
98. ime and system configuration information parity Redundant information that is associated with a block of data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format each logical drive with the format command PCI Peripheral Component Interconnect A standard for local bus implementation PDU Power distribution unit A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack peripheral An internal or external device such as a diskette drive or keyboard connected to a system J y PGA Pin grid array A type of processor socket that allows you to remove the processor chip pixel A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor protected
99. ing 120 password features setup 37 system 37 passwords setup 39 system 37 phone numbers 126 POST accessing system features 10 power supplies troubleshooting 98 processor removing 79 upgrades 78 R RAC card 83 recommended tools 41 removing back system fan 67 diskette drive 48 expansion card 73 front system fan 66 front panel drive inserts 45 removing continued hard drive 54 memory 78 processor 79 system board 87 removing and replacing battery 83 S safety 91 SAS controller daughter card troubleshooting 107 SAS RAID controller daughter card troubleshooting 107 SCSI backplane installing 61 securing your system 38 serial I O device troubleshooting 94 setup password assigning 39 changing 40 using 39 setup password enabled working with 40 setup password features 37 startup accessing system features 10 support contacting Dell 126 system closing 47 system board connectors 118 installing 89 removing 87 system cooling troubleshooting 99 system features accessing 10 system messages 18 system password assigning 37 changing 39 deleting 39 using 37 system password features 37 system security 33 system setup entering 29 options 30 using 29 system setup screens console redirection 35 CPU information 33 integrated devices 34 main 30 system security 35 T tape drive troubleshooting 103 telephone numbers
100. ing POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Asset Tag Displays the customer programmable asset tag number for the system if an asset tag number has been assigned CPU Information Screens Table 2 3 lists the options and descriptions for the information fields that appear on the CPU Information screen Table 2 3 CPU Information Screen Option Description Bus Speed Displays the bus speed of the processor s Logical Processor Enabled default Displays when the processors support HyperThreading Enabled permits all logical processors to be used by the operating system Only the first logical processor of each processor installed in the system is used by the operating system if Disabled is selected Virtualization Technology Disabled default Displays when the processor s support Virtualization Technology Enabled permits virtualization software to use Virtualization Technology incorporated in the processor design This feature can only be used by software that supports Virtualization Technology Adjacent Cache Line Prefetch Enables or disables optimal use of sequential memory access Disable this option for applications that require high use of random Enabled default memory access Hardware Prefetcher Enables or disables the hardware prefetcher Enabled default Using the System Setup Program 33 34 Table 2 3
101. interface between the system board and storage devices integrated mirroring Provides simultaneous physical mirroring of two drives Integrated mirroring functionality is provided by the system s hardware See also mirroring internal processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously jumper Small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit providing a simple and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second Glossary 149 KBps Kilobyte s per second key combination A command requiring you to press multiple keys at the same time for example lt Ctrl gt lt Alt gt lt Del gt kg Kilogram s 1000 grams kHz Kilohertz KMM Keyboard monitor mouse KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the vid
102. isabling the USB ports makes system default resources available for other devices Embedded Gb NIC Enables or disables the system s integrated NIC Options are Enabled with PXE Enabled with PXE and Disabled PXE support allows the system to boot from the network Changes default take effect after the system reboots MAC Address Displays the MAC address for the integrated 10 100 1000 NIC This field does not Diskette Controller have user selectable settings Enables or disables the system s diskette drive controller When Auto is selected the system turns off the controller when necessary to accommodate a controller card installed in an expansion slot You can also configure the drive as Read Only or Off When using the Read Only setting the drive cannot be used to write to a disk Using the System Setup Program Table 2 4 Integrated Devices Screen Options continued Option Description Serial Port Serial Port options are COM1 COM3 BMC Serial BMC NIC COM1 BMC COM1 default and Off If an optional remote access controller RAC is installed in the system RAC is an additional option Serial Port shares three usage models For standard usage Serial Port attempts to use COMI first and then COM3 For BMC usage serial port 1 uses the COM1 address and communication can be either via the serial port or the integrated shared NIC RAC control uses only the COM1 address The COM1 BMC setting allows you to toggle the sys
103. ive fails the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern KA NOTE If a RAID controller is not installed only the drive online indicator pattern appears The drive activity indicator also blinks when the drive is being accessed Table 1 5 Hard Drive Indicator Patterns Condition Indicator Pattern Identify drive The green power on fault indicator blinks four times per second Drive being prepared for removal The green power on fault indicator blinks two times per second Drive ready for insertion or Both drive indicators are off removal Drive being prepared for The green power on fault indicator is on operation Drive predicted failure The power on fault indicator slowly blinks green amber and off Drive failed The amber power on fault indicator blinks four times per second Drive rebuilding The green power on fault indicator blinks slowly Drive online The green power on fault indicator is on System Messages System messages appear on the screen to notify you of a possible problem with the system Table 1 6 lists the system messages that can occur and the probable cause and corrective action for each message KA NOTE If you re
104. k Faulty system board See Getting Help on 4 2 2 Shutdown test failure page 121 4 2 3 Gate A20 failure 4 2 4 Unexpected interrupt in protected See Troubleshooting Expansion Cards on mode page 108 4 3 1 Improperly installed or faulty See Troubleshooting System Memory on memory modules page 100 4 3 2 No memory modules installed in the Install a memory module in the first memory first memory module connector module connector See Memory on page 76 4 3 3 Faulty system board Faulty system board See Getting Help on page 121 4 3 4 Time of day clock stopped See Troubleshooting System Memory on page 100 If the problem persists see Getting Help on page 121 441 Super I O chip failure faulty system Faulty system board See Getting Help on board page 121 4 4 4 Cache test failure faulty processor See Troubleshooting the Microprocessor on page 109 About Your System 27 28 Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no KA NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Message
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107. l support can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Support Service on page 122 and Before You Call on page 124 NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only Getting Help 121 122 www dell com la Latin American countries www dell ca Canada only e Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password e Electronic Support Service support us dell com apsupport dell com Asian Pacific countries o
108. les Diskette Drive Removing a Diskette Drive A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Disconnect the power cable and the interface cable from the diskette drive See Figure 3 5 Remove the two screws that secure the diskette drive in the externally accessible drive bay See Figure 3 5 5 Slide the diskette drive forward out of the drive bay Installing a Diskette Drive A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Unpack the drive and prepare the drive for installation For instructions see the documentation that accompanied the drive Slide the diskette drive into the externally accessible drive bay Install the two screws that secure the diskette drive in the drive bay See Figure 3 5 Conne
109. lines hard drive installation 53 memory installation 76 hard drive troubleshooting 104 hard drives cabled installation guidelines 53 installing 55 removing 54 hard drives EasyExchange SCSI indicator codes 17 installing non hot plug 60 removing hot plug 64 removing non hot plug 59 hard drives SATA troubleshooting 105 hard drive activity indicator 12 156 Index indicators back panel 13 EasyExchange SCSI 17 front panel 11 hard drive activity 12 NIC 14 installing 83 5 25 inch drive 50 back system fan 68 bezel 47 control panel assembly 87 cover 47 diskette drive 48 expansion card 72 front system fan 67 front panel drive inserts 46 hard drive 55 hard drive guidelines 53 memory 76 memory guidelines 76 processor 79 SCSI backplane 61 system board 89 IRQs avoiding conflicts 92 configuring 33 line assignments 92 J jumpers about 115 K keyboards troubleshooting 93 memory installation guidelines 76 installing 76 removing 78 system 76 troubleshooting 100 messages alert 28 beep codes 26 diagnostics 28 EasyExchange SCSI indicator codes 17 error messages 29 system 18 warning 28 microprocessor troubleshooting 109 mouse troubleshooting 93 NICs indicators 14 troubleshooting 95 0 optical drive installing 50 options CPU setup 33 integrated devices 34 system security 35 system setup 30 P password disabl
110. ll any required device drivers 58 Installing System Components 12 Run the hard drive tests in the system diagnostics to determine whether the drive operates properly See Running the System Diagnostics on page 111 If the drive is connected to a SATA RAID controller card see the RAID controller card documentation for information on testing the controller Ifthe drive is connected to a SAS controller card run the SAS controller tests and the hard drive tests in the system diagnostics See Running the System Diagnostics on page 111 If the hard drive fails the hard drive tests or does not operate properly see Getting Help on page 121 Removing a Hard Drive from a Lever Release Drive Carrier NOTICE To prevent data loss you must shut down the system before removing a drive carrier unless a SAS controller is connected to the optional SAS backplane See Hot Plug SATA Hard Drives Using the SAS Backplane on page 61 for information on hot plug drive requirements and operation The drive bays in a system with an optional SAS backplane board provides space for up to four optional lever release hard drives The hard drives plug into the SAS backplane board which is connected to the controller card see Figure 3 12 For instructions on installing the optional SAS backplane board see Removing and Installing the Optional SAS Backplane Board on page 61 1 Tum off the system including any attached peripherals and disc
111. lty system board See Getting Help on system board page 121 1 1 4 BIOS error Reflash the BIOS 1 2 1 Programmable interval timer failure Faulty system board See Getting Help on faulty system board page 121 1 2 2 DMA initialization failure See Troubleshooting System Memory on 1 2 3 DMA page register write read failure page 100 1 3 1 Main memory refresh verification failure 1 3 2 No memory installed 1 3 3 Chip or data line failure in the first 64 KB of main memory 1 3 4 Odd even logic failure in the first 64 KB of main memory 1 4 1 Address line failure in the first 64 KB of main memory 1 4 2 Parity failure in the first 64 KB of main memory 1 4 3 Fail safe timer test failure 1 4 4 Software NMI port test failure 2 1 1 Bit failure in the first 64 KB of main through memory 244 26 About Your System Table 1 7 System Beep Codes continued Code Cause Corrective Action 3 1 1 Slave DMA register failure Faulty system board See Getting Help on 3 1 2 Master DMA register failure page 121 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard controller test failure 3 3 1 CMOS failure 3 3 2 System configuration check failure 3 3 3 Keyboard controller not detected 3 3 4 Video memory test failure 3 4 1 Screen initialization failure 3 4 2 Screen retrace test failure 3 4 3 Video ROM search failure 4 2 1 No timer tic
112. m DIMM Dual in line memory module See also memory module 148 Glossary DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory access A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the operating system memory peripherals expansion cards and asset tag DNS Domain Name System A method of translating Internet domain names such as www dell com into IP addresses such as 143 166 83 200 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips DVD Digital versatile disc ECC Error checking and correction EEPROM Electronically erasable programmable read only memory EMC Electromagnetic compatibility EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller ESD Electrostatic dis
113. m Technical Support toll free 1 877 890 0754 Bolivia Website www dell com bo E mail la techsupport dell com General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 E mail BR TechSupport dell com Customer Care and Tech Support Technical Support Fax Customer Care Fax 0800 90 3355 51 2104 5470 51 2104 5480 Sales 0800 722 3498 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Care Penang Malaysia 604 633 4888 Transaction Sales Penang Malaysia 604 633 4955 128 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Canada North York Ontario International Access Code 011 Cayman Islands Online Order Status www dell ca ostatus AutoTech automated Hardware and Warranty Support Customer Service Home Sales Small Business Customer Service med large business government Customer Service printers projectors televisions handhelds digital jukebox and wireless Hardware Warranty Support Home Sales Small Business Hardware Warranty Support med large bus government Hardware Warranty Support printers projectors televisions handhelds digital ju
114. m on page 47 68 Installing System Components 5 Stand the system upright 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Supply Removing the Power Supply A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Tum off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Disconnect the DC power cables from the following components e POWER CONN connector on the backplane board if applicable PWR CONN and 12V connectors on the system board e Hard drives e Diskette drive if applicable e Optical drive if applicable e Tape backup drive if applicable Remove the cooling shroud See Removing the Cooling Shroud on page 64 Remove the four screws securing the power supply to the back panel See Figure 3 17 Installing System Components 69 Figure 3 17 Removing the Power Supply 1 power supply 2 screws 4 6 Slide the power supply toward the front of the system and then lift the power supply up and out of the system Replacing the Power Supply 1 Lower the power supply into the
115. m a CD or DVD in an optical drive Optical drive indicator does not blink during boot Troubleshooting Your System Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the oo N QOO A W components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge To ensure that the problem is not media related try using a different CD or DVD that you know works properly Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the System Setup Program on page 29 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 111 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Ensure that the interface cable is securely connected to the optical drive and to the controller Ensure that a power cable is properly connected to the drive Close the system See Closing the System on page 47 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 121 Troubleshooting an External SCSI Tape Drive Problem e Defective tape drive Detective tape cartridge
116. made up of groups and attributes that are defined as relevant to that component COMn The device names for the serial ports on your system control panel The part of the system that contains indicators and controls such as the power button and power indicator controller A chip that controls the transfer of data between the processor and memory or between the processor and a peripheral conventional memory The first 640 KB of RAM Conventional memory is found in all systems Unless they are specially designed MS DOS programs are limited to running in conventional memory coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing CPU Central processing unit See processor DC Direct current DDR Double data rate A technology in memory modules that potentially doubles the output device driver A program that allows the operating system or some other program to interface correctly with a peripheral Some device drivers such as network drivers must be loaded from the config sys file or as memory resident programs usually from the autoexec bat file Others must load when you start the program for which they were designed DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system diagnostics A comprehensive set of tests for your syste
117. manage workstations spanning Spanning or concatenating disk volumes combines unallocated space from multiple disks into one logical volume allowing more efficient use of all the space and all drive letters on a multiple disk system 152 Glossary striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board usually contains most of your system s integral components such as the processor RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation system diskette See bootable diskette system memory See RAM System Setup program A BIOS based program that allows you to configure your system s hardware and customize the system s operation by setting features such as password protection Because the System Setup program is stored in NVRAM any settings remain in effect until yo
118. mation Warranty information may be included within this document or as a separate document e The Getting Started Guide provides an overview of system features setting up your system and technical specifications e CDs included with your system provide documentation and tools for configuring and managing your system e Systems management software documentation describes the features requirements installation and basic operation of the software e Operating system documentation describes how to install if necessary configure and use the operating system software e Documentation for any components you purchased separately provides information to configure and install these options About Your System 9 10 e Updates are sometimes included with the system to describe changes to the system software and or documentation KA NOTE Always check for updates on support dell com and read the updates first because they often supersede information in other documents e Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Accessing System Features During Startup Table 1 1 describes keystrokes that may be entered during startup to access system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your syst
119. mer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 00852 2969 3188 00852 2969 3191 00852 2969 3196 00852 3416 0906 00852 3416 0910 00852 3416 0907 00852 3416 0908 00852 3416 0912 00852 2969 3105 India 134 Getting Help E mail india support desktop dell com india support notebook dell com india support Server dell com Technical Support Sales Large Corporate Accounts Sales Home and Small Business 1600338045 and 1600448046 1600 33 8044 1600 33 8046 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ireland Cherrywood International Access Code 00 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Sales Ireland Sales Dell Outlet Online Ordering HelpDesk Customer Care Home User Customer Care Small Business Customer Care Corporate Customer Care Technical Support Technical Support for XPS computers only Technical Support for all other Dell computers General Fax Sales Fax Switchboard U K Customer Care dial within U K only Corporate Customer Care dial within U K only U K Sales dial within U K only 01 204 4444 1850 200 778 1850 200 778 01 204 4014 01 204 4014 1850 200 982 1850 200 722 1850 543 543
120. n the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked To assign a system password 1 Verify that the Password Status option is set to Unlocked 2 Highlight the System Password option and press lt Enter gt Using the System Setup Program 37 3 Type your new system password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press lt Backspace gt or the left arrow key KA NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt at any time prior to completing step 5 4 Press lt Enter gt To confirm your password type it a second time and press lt Enter gt The setting shown for the System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot your system now for your password protection to take effect or continue working KA NOTE Password protection does not take effect until you reboot the system Using Your System Password to Secure Your System KA NOTE If you have assigned a setup password see Using the Setup Password on page 39 th
121. n cable BACK FAN connector e Any other cables attached to the system board after recording their locations Remove the back fan See Removing the Back System Fan on page 67 in Installing System Components Remove all PCI expansion cards from the expansion slots See Removing an Expansion Card on page 73 Pull up on the system board plunger and slide the system board toward the front of the chassis about 2 5 cm 1 inch See Figure 3 26 Carefully lift the system board up and out of the chassis See Figure 3 26 Installing System Components Figure 3 26 Removing the System Board 1 system board 2 plunger 3 drive bay Installing the System Board 1 2 Unpack the new system board Ensure that the system board jumpers are set the same as on the board that you just removed and change the settings if necessary See System Board Jumpers on page 115 Remove the memory modules from the original system board and transfer them to the new board being careful to install the memory modules in the same locations See Installing Memory Modules on page 76 Remove the processor from the original system board See Removing the Processor on page 79 Reinstall the processor and heat sink on the new system board See Installing a Processor on page 81 Making sure that no cables are trapped beneath the system board tray lower the new system board into the chassis Position the system board in place and gently press down on t
122. n cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Getting Help 125 Contacting Dell To contact Dell electronically you can access the following websites www dell com e support dell com support For specific web addresses for your country find the appropriate country section in the table below KA NOTE Toll free numbers are for use within the country for which they are listed KA NOTE In certain countries support specific to Dell XPS computers is available at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specific for XPS computers you may contact Dell through the support number listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator KA NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change
123. n use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option 2 Highlight the Setup Password option press lt Enter gt to access the setup password window and press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 39 40 Using the System Setup Program Installing System Components This section describes how to install the following system components Diskette drive Optical and tape drives Hard drives Cooling Shroud Cooling Fans Power supply Expansion cards Memory SAS controller card Microprocessor System battery Front I O panel System board Recommended Tools You may need the following items to perform the procedures in this section 2 Phillips screwdriver Long 2 Phillips screwdriver blade at least 6 inches long Small flat blade driver Wrist grounding strap Installing System Components 41 42 Inside the System In Figure 3 1 the system cover is opened and the front bezel removed to provide an interior view of the system Figure 3 1 Inside the System 1 front fan 2 drive cage 3 expansion cards optional 4 cooling shroud 5 power supply 6 5 25 inch dri
124. nd turn the system on including any attached peripherals Enter the System Setup program and ensure that the processor options match the new system configuration See Using the System Setup Program on page 29 As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program A message similar to the following appears One 2 8 GHz Processor Processor Bus 533 MHz L2 cache 256 KB Confirm that the top line of the system data area in the System Setup program correctly identifies the installed processor See Using the System Setup Program on page 29 Exit the System Setup program Ensure that your system is running the latest BIOS version You can download the latest BIOS version from the Dell Support website located at support dell com Installing System Components 19 Run the system diagnostics to verify that the new processor is operating correctly See Running the System Diagnostics on page 112 for information on running the diagnostics and troubleshooting any problems that may occur Installing a RAC Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge
125. ng System Memory on page 100 If the problem persists see Getting Help on page 121 mory tests terminated by keystroke The spacebar was pressed during POST to terminate the memory test Information only More than one RAC detected system halted Verify that the RAC is installed in the proper PCI expansion slot SLOT_5 If a RAC is installed in any other slot remove it About Your System 21 Table 1 6 System Messages continued Message Causes Corrective Actions No boot device available Faulty or missing diskette drive optical drive or hard drive Check the Integrated Devices configuration settings in the System Setup program See Using the System Setup Program on page 29 Ensure that either SATA Controller Diskette Controller or IDE Controller is enabled If the system is booting from a SCSI controller ensure that the controller is properly connected If the problem persists replace the drive See Hard Drives on page 53 No boot sector on hard disk drive An operating system is not on the hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program on page 29 No timer tick interrupt Faulty system board See Getting Help on page 121 Not a boot diskette Not a bootable diskette Use a bootable diskette PCI BIOS failed to install Loose cables to expansion card s f
126. nly support jp dell com Japan only support euro dell com Europe only e Electronic Quote Service apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only AutoTech Service Dell s automated support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order See the contact information for your region Support Service Dell s support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our support staff use computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 124 and then see the contact information for your region Getting Help Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell
127. nstall the hard drives into the hard drive bay See Figure 3 11 13 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 14 Install any required device drivers 15 Run the SAS controllers tests and the hard drive tests in the system diagnostics See Running the System Diagnostics on page 112 KA Installing SATA and SCSI hard drives in the same system is not supported Figure 3 13 SAS Backplane Connected to a SAS Controller Card 1 SAS backplane 2 SATA hard drive up to four 3 SAS interface cable 4 SAS controller card Installing System Components 63 64 Removing a Hot Plug SAS or SATA Hard Drive NOTICE Not all operating systems support hot plug drive installation See the operating system documentation to 1 2 3 confirm that the operating system supports this feature Remove the bezel See Removing the Bezel on page 43 Take the hard drive offline and wait until the hard drive indicator codes on the drive carrier signal that the drive can be removed safely See Table 1 5 for a list of hard drive indicator codes If the drive has been online the drive status indicator will blink green two times per second as the drive is powered down When all indicators are off the drive is ready for removal See your operating system documentation for more information on taking the hard drive offline Remove the drive See Removing a Hard Drive from a Lever Release D
128. ntroller IRQ7 Available TRO8 Real time clock TRO9 ACPI functions used for power management IRQ10 Available IRO11 Available IRO12 PS 2 mouse port unless the mouse is disabled through the System Setup program IRO13 Math coprocessor IRO14 IDE optical drive controller IRO15 Available Troubleshooting the Video Subsystem Problem e Monitor is not working properly e Video memory is faulty Troubleshooting Your System Action 1 Check the system and power connections to the monitor 2 Determine whether the system has an expansion card with a video output connector In this system configuration the monitor cable should normally be connected to the connector on the expansion card not to the system s integrated video connector To verify that the monitor is connected to the correct video connector turn off the system and wait for 1 minute then connect the monitor to the other video connector and turn the system on again 3 Run the appropriate online diagnostic test See Running the System Diagnostics on page 111 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 121 Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard e Keyboard is not functioning properly Action 1 Ifyou are using a USB keyboard enter the System Setup program and ensure that the USB ports are enabled See Using the System Se
129. o remove the system cover and access any of the u O AI Aa O components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Insert the fan power cable through the cable routing hole in the expansion card guide bracket See Figure 3 15 Align the fan assembly with the slots in the chassis and lower the assembly into the chassis See Figure 3 15 Pull the fan cable through the routing hole in the expansion card guide bracket See Figure 3 15 Connect the fan cable connector to the FRONT_FAN connector on the system board Close the system See Connecting Drives on page 47 Stand the system upright Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing the Back System Fan A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Remove the cooling shroud See Removing the Cooling
130. ocated on the system s front panel Table 1 2 provides component descriptions Figure 1 1 Front Panel Features and Indicators 1 2 3 1 power button 2 power on indicator 3 hard drive activity indicator 4 system status indicator 5 security lock 6 USB connectors 2 About Your System 11 Table 1 2 Front Panel Components Item Component Icon Description l Power button Power on indicator O The power button turns system power off and on O NOTICE If you turn off the system using the power button and the system is running an ACPI compliant operating system the system can perform an orderly shutdown before power is turned off If the power button is pressed for more than 4 seconds the system power will turn off regardless of the current operating system state If the system is not running an ACPI compliant operating system power is turned off immediately after the power button is pressed The power button is enabled in the System Setup program When disabled the button can only turn the system power on For more information see Using the System Setup Program on page 29 and the operating system s documentation On System power is on Blinking System is on but in standby state or system is off but still connected to the power source WwW Hard drive activity indicator O Flashes when data is being read from or written to the internal SATA hard drives that are connected to the integ
131. ocessor Create a utility partition on the boot hard drive See the CDs that came with your system Update the BIOS firmware using the Dell Support website at support dell com Write fault Write fault on selected drive Faulty diskette diskette drive optical drive hard drive Replace the diskette Ensure that the diskette drive optical drive and hard drive cables are properly connected See Troubleshooting a Diskette Drive on page 101 Troubleshooting an Optical Drive on page 102 or Troubleshooting a Hard Drive on page 104 for the appropriate drive s installed in your system About Your System 25 System Beep Codes If an error that cannot be reported on the screen occurs during POST the system may emit a series of beeps that identifies the problem KA NOTE If the system boots without a keyboard mouse or monitor attached the system does not issue beep codes related to those peripherals If a beep code is emitted write down the series of beeps and then look it up in Table 1 7 If you are unable to resolve the problem by looking up the meaning of the beep code use system diagnostics to identify the possible cause If you are still unable to resolve the problem see Getting Help on page 121 Table 1 7 System Beep Codes Code Cause Corrective Action 1 1 2 CPU register test failure See Troubleshooting the Microprocessor on page 109 1 1 3 CMOS write read failure faulty Fau
132. ocumentation for the NIC card 3 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 4 Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Figure 1 2 for the back panel connectors on your system Troubleshooting a Wet System Problem e Liquid spilled on the system e Excessive humidity Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on pa
133. onnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel on page 43 Open the hard drive carrier handle to release the drive See Figure 3 11 Slide the hard drive out until it is free of the drive bay Installing System Components 59 Figure 3 11 Removing or Installing a SCSI Hard Drive Carrier 1 hard drive carrier handle 2 lever release drive carrier Installing an Hard Drive in the Lever Release Drive Carrier 1 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the bezel See Removing the Bezel on page 43 Open the hard drive carrier handle See Figure 3 11 2 3 NOTICE Do not insert a hard drive carrier and attempt to lock its handle next to a partially installed carrier Doing so can damage the partially installed carrier s shield spring and make it unusable Ensure that the adjacent drive carrier is fully installed Insert the hard drive carrier into the drive bay See Figure 3 11 Close the hard drive carrier handle to lock it in place Install the bezel See Installing the Bezel on page 47 u O C1 A Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 Install any required device drivers 60 Installing System Components 9 Run the SAS controllers tests and the hard drive tests in the system diagnostics See Running the System Diagnost
134. ou select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Devices are grouped by device type or by module depending on the option you select Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options e Non Interactive Tests Only When checked runs only tests that require no user intervention e Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked time stamps the test log e Test Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Running System Diagnostics 113 114 Running System Diagnostics Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system System Board
135. oubleshooting a Diskette Drive aaa aaa 101 Troubleshooting an Optical Drive 102 Troubleshooting an External SCSI Tape Drive naaa 103 Troubleshooting a Hard Drive AA 104 Troubleshooting SATA Hard Drives 0 105 Troubleshooting a SATA Hard Drive aaa aaa aaa aaa 105 Troubleshooting a SATA Hard Drive in a RAID Configuration 106 Troubleshooting a SAS RAID Controller 107 Troubleshooting Expansion Cards lanaa aaa aaaea 108 Troubleshooting the Microprocessor 109 Contents 5 Running the System Diagnostics 111 Using Dell PowerEdge Diagnostics 111 System Diagnostics Features AA 111 When to Use the System Diagnostics 112 Running the System Diagnostics nnana aaa 112 From the Utility Partition aaa a 112 From Removable Bootable Media 112 System Diagnostics Testing Options aaa aaa aaa 113 Using the Custom Test Options l a a aaa aaa 113 Selecting Devices for Testing 2 0 2 0 0 00 ee eee 113 Selecting Diagnostics Options 2 2 ee ee ee 113 6 JumpersandConnectors 115 System Board Jumpers 000000 eee eae 115 System Board Connectors 000000 a 118 Disabling a Forgotten Password 20005 120 7 Getting Help ty Brad atasan Bee cred tonio nS 121 Obtaining Assistance
136. pening the System on page 43 Disconnect the interface and power cables to the hard drives in the drive bay Remove the hard drive bay See Figure 3 8 a Remove the three screws that secure the drive bay to the system b Slide the hard drive bay out of the system Remove the drive from the drive bay See Figure 3 8 a Remove the screws that secure the drive in the hard drive bay b Slide the drive out of the drive bay Installing System Components Figure 3 8 Installing or Removing a Hard Drive 1 hard drive bay 2 screws 4 per drive 3 hard drive 4 drive cable 5 power cable connector 6 hard drive bay Installing a Hard Drive in the Drive Bay KA NOTE Hot plug capability is supported only when the SAS backplane is installed For more information see Hot Plug SATA Hard Drives Using the SAS Backplane on page 61 1 Unpack the drive and controller card if applicable and prepare the drive for installation For instructions see the documentation that accompanied the drive Installing System Components 55 56 Install the hard drive in the hard drive bay a Slide the drive into the drive bay with the back of the drive toward the back of the drive bay b Install the screws that secure the drive in the drive bay Install the hard drive bay See Figure 3 8 a Slide the drive bay into the system until the drive bay contacts the system b Install the three screws that secure the drive bay in the system N
137. rated controller System status indicator Blue Normal system operation Amber Flashes when the system needs attention due to a problem with power supplies fans system temperature or hot plug hard drives NOTE If the system is connected to AC power and an error has been detected the amber system status indicator flashes regardless of whether the system has been powered on Security lock Controls access to the system s internal components 12 USB connectors About Your System Connects USB 2 0 compliant devices to the system Back Panel Features and Indicators Figure 1 2 shows the connectors located on the system s back panel Figure 1 2 Back Panel Features o y ORR CJ 1 AC power connector 2 mouse connector 3 4 serial connectors 5 5 video connector 6 7 NIC connector 8 expansion slots 5 keyboard connector USB connector 2 About Your System 13 Connecting External Devices When connecting external devices to your system follow these guidelines e Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly Device drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions
138. rd Drive Problem Faulty hard drive Damaged or improperly connected hard drive cables Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the KA components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive NOTE If the hard drive is used in a RAID configuration see Troubleshooting a SATA Hard Drive in a RAID Configuration Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics Troubleshooting Your System 105 106 10 11 12 Enter the System Setup program and verify that the system is configured correctly See Using the System Setup Program Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Ensure that the hard drive interface cable is properly connected between the drive and the system board To identify system board connectors see System Board Connectors on page 118 If the hard drive is the boot drive ensure that the drive is configured and connected properly See Confi
139. rd drives or only SAS hard drives Combining SATA and SAS drives is not supported Your system can contain up to four I inch height SATA or SAS hard drives in either a removable fixed hard drive bay see Figure 3 8 or a lever release bay see Figure 3 11 These drives connect either to the system board an optional controller card or an optional SAS backplane SAS or SATA drives can be hot pluggable only if they are attached to an optional SAS backplane See Hot Plug SATA Hard Drives Using the SAS Backplane on page 61 Hot Plug SATA Hard Drives Using the SAS Backplane on page 61 and Removing and Installing the Optional SAS Backplane Board on page 61 Hard Drive Installation Guidelines Use the following guidelines when installing hard drives e You should only use drives that have been tested and approved by the system manufacturer Do not install a mixture of SATA and SAS hard drives All hard drives must either be SAS drives or SATA drives You may need to use different programs than those provided with the operating system to partition and format a hard drive See the hard drive documentation for information on setting up the drive e When you format a high capacity hard drive allow enough time for the formatting to be completed Long format times for these drives are normal For example a large drive can take over an hour to format Do not turn off or reboot your system while the drive is being formatted Doing so can c
140. re properly connected Close the system See Closing the System on page 47 Run the system board tests in the system diagnostics See Using Dell PowerEdge Diagnostics on page 111 If the tests fail see Getting Help on page 121 Troubleshooting Your System 97 Troubleshooting the System Battery Problem e System message indicates a problem with the battery e System Setup program loses system configuration information e System date and time do not remain current KA NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery in Installing System Components If the problem is not resolved by replacing the battery see Getting Help on page 121 KA NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Trouble
141. re that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the System Diagnostics on page 112 Removing Memory Modules A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 3 Locate the memory module sockets See System Board Connectors on page 118 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 21 Close the system See Closing the System on page 47 6 Stand the system upright Microprocessor You can upgrade the system processor to take advantage of future options in speed and functionality A processor upgrade kit contains the following items 78 e Processor Thermal grease packet and or a replacement heat sink If your kit does not include a replacement heat sink you must reuse the processor heat sink currently in your system NOTICE If your upgrade kit included a thermal grease packet you must use the thermal grease as instruct
142. rive Carrier on page 59 Cooling Shroud Removing the Cooling Shroud A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Disconnect the power cables and hard drive interface cable connectors from the SAS backplane if applicable or hard drives Press the shroud release tab on the back panel toward the power supply See Figure 3 14 Lift the cooling shroud out of the system See Figure 3 14 Installing System Components Figure 3 14 Removing the Cooling Shroud shroud release tab 2 anchor tabs 2 3 cooling shroud Installing the Cooling Shroud 1 2 3 4 5 Ensure that no tools or loose parts are left inside the system Align the anchor tabs on the cooling shroud with the notches in the system chassis Reposition the SAS or SATA cables and power cables so they do not obstruct the memory modules and interfere with installing the cooling shroud Gently lower the cooling shroud until the shroud release tab on the back panel snaps into place Reconnect the power cable s to the
143. rostatic discharge A CAUTION The processor heat sink can get hot during operation To avoid burns ensure that the system has sufficient time to cool before removing the system board Removing the System Board 1 2 3 4 5 6 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Disconnect the cables to the I O connectors on the back panel Open the system See Opening the System on page 43 Disconnect the two power cables from connectors PWR_CONN and 12V on the system board Remove the cooling shroud See Removing the Cooling Shroud on page 64 If the system has cabled SAS drives or SATA drives note the relative location of the interface cable connections between the system board and the drives so you can reconnect them in the proper sequence Disconnect the SAS or SATA interface cable s connected to the system board or optional hard drive controller card Installing System Components 87 10 11 12 13 14 Disconnect the power cable s connected to the hard drives in the drive bay or to the optional SAS backplane Remove the screws securing the drive bay and remove the bay from the system Disconnect all remaining cables attached to the connectors on the system board e Optical drive interface cable PRIMARY IDE connector e Diskette drive cable FDD connector Control panel cable FRONT PANEL connector e Front fan cable FRONT FAN connector e Back fa
144. rt toll free 1 866 464 4353 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Singapore Singapore International Access Code 005 Country Code 65 NOTE The phone numbers in this section should be called from within Singapore or Malaysia only Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1 800 394 7430 toll free 1 800 394 7488 toll free 1 800 394 7478 toll free 1 800 394 7430 option 6 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Sales 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell za support dell com Gold Queue Technical Support Customer Care Sales Fax Switchboard 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709
145. rt for XPS Technical Support for all other Dell computers Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 069 9792 7222 069 9792 7200 0180 5 224400 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada E mail la techsupport dell com General Support toll free 1 866 540 3355 Guatemala E mail la techsupport dell com General Support 1 800 999 0136 Guyana E mail la techsupport dell com General Support toll free 1 877 270 4609 Getting Help 133 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Hong Kong International Access Code 001 Country Code 852 Website support ap dell com Technical Support E mail HK_support Dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Custo
146. rvice Only Parts Procedure Removing the Control Panel Assembly and Chassis Intrusion Switch A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Tum off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Disconnect the control panel assembly cable from the FRONT_PANEL connector on the system board and remove the assembly cable from its guide bracket See Figure 3 25 4 Slide the chassis intrusion switch upward and lift it out of its slot in the front of the chassis Then remove the chassis intrusion cable from its three holding clips underneath the front lip of the system chassis 5 Using a 2 Phillips screwdriver remove the two screws that secure the control panel assembly to the chassis See Figure 3 25 6 Lift the control panel assembly and the attached chassis intrusion switch away from the system See Figure 3 25 Installing System Components 85 Figure 3 25 Removing the Control Panel Assembly 6 4 1 assembly cable guide bracket 2 chassis floor 3 control panel assembly 4 control panel assembly cable 5 mounting
147. ry modules in their sockets See Installing Memory Modules on page 76 Close the system See Closing the System on page 47 oo NO CI A Reconnect the system to its electrical outlet and turn on the system and attached peripherals 100 Troubleshooting Your System 9 Enter the System Setup program and check the system memory setting See Using the System Setup Program on page 29 If the amount of memory installed does not match the system memory setting then perform the following steps a Turn off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening the System on page 43 KA NOTE Several configurations for memory modules exist see General Memory Module Installation Guidelines on page 76 c Swap the memory module in socket 1 with another of the same capacity See Installing Memory Modules on page 76 d Close the system See Closing the System on page 47 e Reconnect the system to its electrical outlet and turn on the system and attached peripherals f As the system boots observe the monitor screen and the indicators on the keyboard 10 Perform the following steps a Tum off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening the System on page 43 c Perform step d through step f in step 9 for each memory module installed If the problem persists see Getting Help on page 121
148. s When you run system diagnostics an error message may result Diagnostic error messages are not ane NDA i covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Baseboard Management Controller Messages The Baseboard Management Controller BMC enables you to configure monitor and recover systems remotely BMC uses the system s serial port and integrated NIC1 to support fault logging and SNMP alerting KA NOTE If the integrated network controller is used in an Ether Channel team or link aggregation team the BMC management traffic will not function properly For more information about network teaming see the documentation for the network controller For additional information on using BMC see the documentation for the BMC and systems management applications About Your System Using the System Setup Program After you set up your system run the System Setup program to familiarize yourself with your system configuration and optional settings Record the information for future reference You can use the System S
149. shooting Power Supplies Problem e System status indicators are amber e Power supply fault indicators are amber Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics on page 111 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 43 98 Troubleshooting Your System 4 Ensure that the power supply is properly installed by removing and reinstalling it See Power Supply on page 69 KA NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly 5 If the problem is resolved close the system See Closing the System on page 47 If the problem persists remove the faulty power supply See Power Supply on page 69 6 Install a new power supply See Power Supply on page 69 If the problem persists see Getting Help on page 121 Troubleshooting System Cooling Problems Problem e Sys
150. stem and or setup password you must install the jumper plug KA NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Remove the memory cooling shroud Reinstall the password jumper plug in its original position to enable the password protection feature Reinstall the memory cooling shroud Close the system reconnect the system to the electrical outlet and turn on the system Assign a new system and or setup password To assign a new password using the System Setup program see Using the System Setup Program on page 29 Jumpers and Connectors Getting Help Obtaining Assistance 1 2 3 4 5 Complete the procedures in Troubleshooting Your System on page 91 Run the system diagnostics and record any information provided Make a copy of the Diagnostics Checklist see Diagnostics Checklist on page 125 and fill it out Use Dell s extensive suite of online services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more information see Online Services on page 121 If the preceding steps have not resolved the problem call Dell for technical assistance NOTE Call technical support from a phone near or at the system so that technica
151. stem password and using or changing an existing system password Setup Password Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature NOTE See Using the Setup Password on page 39 for instructions on assigning a setup password and using or changing an existing setup password Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start up To lock the system password assign a setup password in the Setup Password option and then change the Password Status option to Locked In this state you cannot change the system password using the System Password option and cannot be disabled at system start up by pressing lt Ctrl gt lt Enter gt To unlock the system password enter the setup password in the Setup Password field and then change the Password Status option to Unlocked In this state you can disable the system password at system start up by pressing lt Ctrl gt lt Enter gt and then change the password using the System Password option Front Bezel Chassis Intrusion Power Button Enables or disables the chassis intrusion detection feature Turns system s power off and on e If you turn off the system using the power button and the system is running an ACPI compliant operating system the system can perform an orderly shutdown before power is turned off e If
152. tem between a COM1 setting and BMC Serial setting In this mode press lt ESC gt to enter the BMC Serial setting and press lt ESC gt lt q gt to return to the COMI setting Off and COM3 are not available options when Console Redirection is set to use Serial Port 1 Speaker Enables or disables the system internal speaker On default Console Redirection Screen Table 2 5 lists the options and descriptions for the information fields that appear on the Console Redirection screen Table 2 5 Console Redirection Screen Options Option Description Console Redirection Sets the console redirection feature to Serial Port or Off Off default Failsafe Baud Rate Displays if the failsafe baud rate is used for console redirection 11520 default Remote Terminal Type Select either VT 100 VT 220 or ANSI VT 100 VT 220 default Redirection After Boot Enables or disables console redirection after your system restarts Enabled default System Security Screen Table 2 6 lists the options and descriptions for the information fields that appear on the System Security screen Using the System Setup Program 35 Table 2 6 System Security Screen Options Option Description System Password Displays the current status of your system s password security feature and allows you to assign and verify a new system password NOTE See Using the System Password on page 37 for instructions on assigning a sy
153. tems management software issues a fan related error message Action Ensure that none of the following conditions exist e System cover cooling shroud drive blank or front or back filler panel is removed e Ambient temperature is too high e External airflow is obstructed e Cables inside the system obstruct airflow e An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 99 Troubleshooting a Fan Problem System status indicator is amber Systems management software issues a fan related error message e Fan status indicator indicates a problem with the fan Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate diagnostic test See Using Dell PowerEdge Diagnostics on page 111 2 Open the system See Opening the System on page 43 Troubleshooting Your System 99 A CAUTION The cooling fans are hot pluggable To maintain proper cooling while the system is on only replace one fan at a time 3 Ensure that the faulty fan s power cable is firmly attached to the fan power connector For a hot plug fan remove and reseat the fan See Cooling Fans on page 65 KA NOTE Wait 30 seconds for t
154. the system upright 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Install any device drivers required for the card as described in the documentation for the card Figure 3 19 Removing and Installing an Expansion Card 1 screw 2 expansion card 3 card edge connector 4 expansion card connector Removing an Expansion Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 43 3 Disconnect any cables attached to the card Installing System Components 73 74 Remove the expansion card see Figure 3 19 a Remove the screw that secures the expansion card bracket to the back panel b Grasp the expansion card by its top corners and carefully remove it from the expansion card connector NOTICE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also help keep dust and dirt out of the system and aid in proper cooling and
155. ther than its own June 2006 P N DJ894 Rev A00 Contents 1 About Your System a nao a a nam KA Kabang 9 Other Information You May Need nunana aaa 9 Accessing System Features During Startup 10 Front Panel Features and Indicators 11 Back Panel Features and Indicators nuaa aaa aaa 13 Connecting External Devices 0 0000000 14 NIC Indicator Codes naaa aaa ee 14 Diagnostics Indicator Codes 00000005 15 Hard Drive Indicator Codes 000000 17 System Messages AA 18 System Beep Codes 0 0 0 00 26 Warning Messages AA 28 Diagnostics Messages AA 28 Alert Messages 2 3 5 5 24 64088 4 pg ewe eee ae Sa Ree 28 Baseboard Management ControllerMessages 28 2 Using the System Setup Program 29 Entering the System Setup Program ouau a aaa 29 Responding to Error Messages a 29 Using the System Setup Program 0 29 System Setup Options 2 0 0 0 a 30 MainiSCre eNa ca Tag a Ba KAYA ANG Re ak chloe he Na E Sees 30 CPU Information Screens 0 0000 eee eee 33 Integrated Devices Screen 2 2 ee 34 Console Redirection Screen 0 ee ee ee ee 35 System Security Screen 2 2 ee ee 35 EXit Sreema Zaa me She Sona Na heh tee eae satel ye tree gee Se 37 Contents 3 4 System and Setup Password Features 4 37 Using the System
156. ting systems cannot install with more than 2 GB of system memory Enable this option On during operating system installation and disable Off after installation CPU Information Displays information related to microprocessors speed cache size and so on Enable or disable Hyper Threading technology by changing the setting of the Logical Processor option See Table 2 3 Primary IDE 0 Enables Auto or disables Off the IDE device in Drive 0 optical drive Primary IDE 1 Enables Auto or disables Off the IDE device in Drive 1 tape backup unit SATA Port 0 Enables Auto or disables Off the SATA hard drive in Port 0 SATA Port 1 Enables Auto or disables Off the SATA hard drive in Port 1 SATA Port 2 Enables Auto or disables Off the SATA hard drive in Port 2 SATA Port 3 Enables Auto or disables Off the SATA hard drive in Port 3 Boot Sequence Determines the order in which the system searches for boot devices during system startup Available options can include the diskette drive CD drive hard drives and network NOTE System boot is not supported from an external device attached to a SAS or SCSI adapter See support dell com for the latest support information about booting from external devices Hard Disk Drive Determines the order in which the system searches the hard drives during system Sequence startup The selections depend on the hard drives installed in your system USB
157. tions between the SAS backplane s and the SAS controller are correct See Removing a Hot Plug SAS or SATA Hard Drive on page 64 Ensure that the cables are firmly connected to the SAS controller the SAS backplane board and if applicable the 1x2 expansion backplane Close the system See Closing the System on page 47 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 121 Troubleshooting Expansion Cards KA NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem e Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the A O N 108 components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 111 Open or remove the bezel See Removing the Bezel on page 43 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 Troubleshooting Your
158. tup Program on page 29 Examine the keyboard and its cable for signs of damage Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard See Getting Help on page 121 4 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 111 If the problem is not resolved see Getting Help on page 121 Troubleshooting the Mouse Problem System message indicates a problem with the mouse e Mouse is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics If the test fails continue to the next step Troubleshooting Your System 93 94 2 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 4 If the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse See Getting Help on page 121 4 Enter the System Setup program and ensure that the mouse controller is enabled See Using the System Setup Program If the problem is not resolved see Getting Help on page 121 Troubleshooting Serial 1 0 Problems Problem e Error message indicates a problem with a serial port e Device connected to a serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled an
159. u change them again system ini file A start up file for the Windows operating system When you start Windows it consults the system ini file to determine a variety of options for the Windows operating environment Among other things the system ini file records which video mouse and keyboard drivers are installed for Windows TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine UNIX Universal Internet Exchange UNIX the precursor to Linux is an operating system written in the C programming language uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running
160. uch or bend the pins on the socket Set the processor lightly in the socket and ensure that the processor is level in the socket When the processor is positioned correctly press it gently to seat it in the socket Close the processor cover Rotate the release lever back down until it snaps into place securing the processor cover NOTICE Do not operate the system without the heat sink installed The heat sink is required to maintain proper thermal conditions Prepare the heat sink for installation e If you are reusing the heat sink from the previous processor ensure that the contact side bottom of the heat sink is clean open the thermal grease packet and apply thermal grease to the bottom of the heat sink e If you received a replacement heat sink remove the protective sheet from the thermal grease layer that is pre applied to the bottom of the heat sink Lower the heat sink onto the processor See Figure 3 22 Secure the heat sink to the retention module a Gently press down on the heat sink and then press one securing clip to secure it b Repeat step a for the remaining securing clip Ensure that the back fan connector is connected to the BACK_FAN connector on the system board See System Board Connectors on page 118 Install the cooling shroud See Installing the Cooling Shroud on page 65 Close the system See Closing the System on page 47 Stand the system upright Reconnect the system to its electrical outlet a
161. utility A program used to manage system resources memory disk drives or printers for example UTP Unshielded twisted pair A type of wiring used to connect systems in a business or home to a telephone line V Volt s VAC Volt s alternating current VDC Volt s direct current VGA Video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video driver A program that allows graphics mode application programs and operating systems to display at a chosen resolution with the desired number of colors Video drivers may need to match the video adapter installed in the system video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropr
162. ve bays 2 7 chassis intrusion switch The system board can accommodate a single processor five expansion cards and four memory modules The hard drive cage provides space for up to four SAS or SATA hard drives Two 5 25 inch external drive bays in the front of the system can accommodate optical or tape drives a single 3 25 drive can accommodate an optional diskette drive A controller expansion card is required to use SAS hard drives Power is supplied to the system board and internal peripherals through a single nonredundant power supply Installing System Components Opening the System A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Removing the Bezel You must remove the bezel to remove the system cover 1 Using the system key unlock the bezel See Figure 3 2 2 Slide the bezel latch toward the right side of the system 3 Swing the top of the bezel away from the system disengage the hooks at the bottom of the bezel and lift the bezel away from the system Figure 3 2 Removing the Bezel 1 bezel latch 2 bezel 3 keylock Installing System Components 43 Removing the Cover A CAUTION Only trained service technicians are authoriz
163. ven after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST Glossary 151 ROMB RAID on motherboard rpm Revolutions per minute RTC Real time clock SAS Serial attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and storage devices SCSI Small computer system interface An I O bus interface with faster data transmission rates than standard ports SDRAM Synchronous dynamic random access memory sec Second s serial port An I O port used most often to connect a modem to your system You can usually identify a serial port on your system by its 9 pin connector service tag A bar code label on the system used to identify it when you call Dell for technical support simple disk volume The volume of free space on a single dynamic physical disk SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system where each processor has equal access to I O devices SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and
164. werEdge Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell PowerEdge Diagnostics User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View help messages that briefly describe each test and its parameters e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing Running System Diagnostics 111 When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure
165. y See the RAID controller documentation If the problem persists continue to the next step Troubleshooting Your System 10 11 12 13 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 43 If the hard drive is the boot drive ensure that the drive is configured and connected properly See Configuring the Boot Drive on page 54 Ensure that the hard drive interface cable is properly connected to the drive and to the controller card See the documentation that accompanied the controller card Ensure that the power cable is properly connected to the drive Close the system See Closing the System on page 47 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists continue to the next step Format and partition the hard drive See the operating system documentation If possible restore the files to the drive If the problem persists see Getting Help on page 121 Troubleshooting a SAS RAID Controller A K NOTE When troubleshooting a SAS RAID controller also see the documentation for your operating system and the controller Problem Error message indicates a problem with the SAS RAID controller SAS RAID controller performs incorrectly or not at all Action A CAUTION Only trained service technicians are authorized to remove the system cover and

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