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Dell 6400 Laptop User Manual

1. 109 Before You Begin 2 28 RIS da nun RE be DLE 109 Recommended Tools llli 109 Turning Off Your Computer o o 109 Before Working Inside Your Computer 110 Optical Drive sni zo a E AS 111 Hard Drige l 254 uu RR grae Rer ve bade VIR xe 112 Returning a Hard DrivetoDell 114 Memory i uc di a o D RA YS ATI 114 Modem osea md AW REA URSI Ba 117 Hinge Cover usur Xa aes Bk AAR qus 118 Keyboard 135 uin ee Que RSS Sene eli ob ut GOEL ssh eg 119 WirelessMini Card o o 121 Coin Cell Battery o 124 Display sae he A d RR EO ee a 125 Internal Card With Bluetooth Wireless Technology 127 Contents 12 13 14 15 16 Dell QuickSet Features 129 Traveling With Your Computer 131 Identifying YourComputer 0000 131 Packing the Computer 0 00000 eee eee 131 Travel Tips 52 5 9 g Bea A dc ge Meal ee e d 132 Traveling by AIF s o ox REO a E a E a 132 Contacting Dell ss 235455 deed ee toe ld e de to 133 Specifications e c ous Miers Kec ds rS e Eo eene t 155 Appendix c r TI n 163 Using the System Setup Program 4 163 Viewing the System Setup Screen o o 163 System Setup Screen o o e ee 163 Commonly Used Options 0 o o
2. Latin America Luxembourg International Access Code 00 Country Code 352 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com Support Home Small Business Sales 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 342 08 08 075 32 0 2 713 15 96 Corporate Sales 2625 77 81 Customer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Technical Support toll free 0800 105 Country Code 853 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 144 Contacting Dell Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1 800 880 193 toll free 1 800 881 306 toll free 1800 881 386 toll free 1800 881 306 option 6 toll
3. 164 Cleaning Your Computer o 165 Computer Keyboard and Display 165 Touch Pad cia A noe 165 Floppy Drive aaa 166 CDs and DVDS ux eer este xe dae Gong be eR 166 Dell Technical Support Policy U S Only 166 Definition of Dell Installed Software and Peripherals 167 Definition of Third Party Software and Peripherals 167 FCC Notice U S Only o o o o o 167 EGGClass Bios ua eye a de 167 Macrovision Product Notice o 168 Contents 9 10 Contents Finding Information K NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries K NOTE Additional information may ship with your computer What Are You Looking For Find It Here A diagnostic program for my computer Drivers and Utilities CD also known as ResourceCD Drivers for my computer NOTE The Drivers and Utilities CD may be optional and may My device documentation not ship with your computer Notebook System Software NSS Documentation and drivers are already installed on your computer You can use the CD to reinstall drivers see page 100 or to run the Dell Diagnostics see page 79 DRIVERS AND UTILITIES REA ALLIED OM YOUR COMPUTER Readme files may be included on your CD to provide last minute updates about
4. AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent data loss turn off your computer see page 109 before removing the hard drive Do not remove the hard drive while the computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive K NOTE Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell K NOTE If you are installing a hard drive from a source other than Dell you need to install an operating system drivers and utilities on the new hard drive See Restoring Your Operating System on page 102 and Reinstalling Drivers and Utilities on page 100 Adding and Replacing Parts To replace the hard drive in the hard drive bay 1 Follow the procedures in Before You Begin on page 109 2 Turn the computer over and remove the hard drive screws 1 screws 2 2 hard drive NOTICE When the hard drive is not in the computer store it in protective antistatic packaging See Protecting Against Electrostatic Discharge in the Product Information Guide 3 Slide the hard drive out of the computer 4 Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive fo
5. Cc Ci Eh W N On the old computer insert the Windows XP Operating System CD On the Welcome to Microsoft Windows XP screen click Perform additional tasks Under What do you want to do click Transfer files and settings On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer and click Next On the Select a transfer method screen click the transfer method you prefer On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears Click Finish Transfer Data to the New Computer 1 2 3 On the Now go to your old computer screen on the new computer click Next On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears Click Finished and restart the new computer Running the Files and Settings Transfer Wizard Without the Operating System CD To run the Files and Settings Transfer Wizard without the optional Operating System CD you must create a wizard disk that lets you create a backup of your data files Create the wizard disk on removable media so that you can move it from your new
6. F8 lt Fn gt and up arrow key Displays icons representing all currently available display options for example display only external monitor or projector only both display and projector and so on Highlight the desired icon to switch the display to that option Increases brightness on the integrated display only not on an external monitor Fn and down arrow key Decreases brightness on the integrated display only not on an external monitor Power Management Fn Esc Activates a power management mode You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window See Power Management Modes on page 41 Speaker Functions Fn Page Up gt Increases the volume of the integrated speakers and external speakers if attached Fn Page Dn Decreases the volume of the integrated speakers and external speakers if attached Fn End Enables and disables the integrated speakers and external speakers if attached 36 Using the Keyboard and Touch Pad Microsoft Windows Logo Key Functions Windows logo key and m Minimizes all open windows Windows logo key and Shift m Restores all minimized windows This command functions as a toggle to restore maximize all windows previously minimized with the use of the Windows logo key and lt m gt k
7. Internet service provider A company that allows you to access its host server to connect directly to the Internet send and receive e mail and access websites The ISP typically provides you with a software package user name and access phone numbers for a fee K Kb kilobit A unit of data that equals 1024 bits A measurement of the capacity of memory integrated circuits KB kilobyte A unit of data that equals 1024 bytes but is often referred to as 1000 bytes key combination A command requiring you to press multiple keys at the same time Glossary 173 kHz kilohertz A measurement of frequency that equals 1000 Hz L LAN local area network A computer network covering a small area A LAN usually is confined to a building or a few nearby buildings A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network WAN LCD liquid crystal display The technology used by portable computer and flat panel displays LED light emitting diode An electronic component that emits light to indicate the status of the computer local bus A data bus that provides a fast throughput for devices to the processor LPT line print terminal The designation for a parallel connection to a printer or other parallel device Mb megabit A measurement of memory chip capacity that equals 1024 Kb Mbps m
8. Stereo conversion Interfaces Internal External Speaker Internal speaker amplifier Volume controls 24 bit analog to digital and digital to analog Intel High Definition Audio microphone in connector stereo headphones speakers connector two 4 ohm speakers 1 W channel into 4 ohms keyboard shortcuts program menus media control buttons Display Type active matrix TFT Dimensions Height Width Diagonal Maximum resolutions WXGA WSXGA Refresh rate Operating angle Viewing angles Horizontal Vertical Pixel pitch WXGA WSXGA Controls Specifications 15 4 inch WXGA and WSXGA 222 5 mm 8 8 inches 344 5 mm 13 6 inches 391 2 mm 15 4 inches 1280 x 800 at 16 7 million colors 1680 x 1050 at 16 7 million colors 60 Hz 0 closed to 180 40 WXGA typical 65 WSXGA 159 30 WXGA x50 WSXGA 0 258 mm 0 197 mm brightness can be controlled through keyboard shortcuts see page 36 Keyboard Number of keys Layout 87 U S and Canada 88 Europe 91 Japan OWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode 240 cpi Size Width 73 0 mm 2 9 inch sensor active area Height 42 9 mm 1 7 inch rectangle Battery Type 9 cell smart lithium ion 6 cell smart lithium ion Dimensions Depth 60 1 mm 2 37 inches 9 cell 49 mm 1 93 inches 6 cell Height 24 mm 0 94 inch Width 206 8 mm
9. Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell See Contacting Dell on page 133 LA NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 Ifyou run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Results Function Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from the system setup program memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all
10. folder A term used to describe space on a disk or drive where files are organized and grouped Files in a folder can be viewed and ordered in various ways such as alphabetically by date and by size format The process that prepares a drive or disk for file storage When a drive or disk is formatted the existing information on it is lost FSB front side bus The data path and physical interface between the processor and RAM FTP file transfer protocol A standard Internet protocol used to exchange files between computers connected to the Internet G G gravity A measurement of weight and force GB gigabyte A measurement of data storage that equals 1024 MB 1 073 741 824 bytes When used to refer to hard drive storage the term is often rounded to 1 000 000 000 bytes GHz gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz The speeds for computer processors buses and interfaces are often measured in GHz graphics mode A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors Graphics modes can display an unlimited variety of shapes and fonts GUI graphical user interface Software that interacts with the user by means of menus windows and icons Most programs that operate on the Windows operating systems are GUIs hard drive A drive that reads and writes data on a hard disk The ter
11. Local Numbers and Toll Free Numbers Hong Kong International Access Code 001 Country Code 852 Website support ap dell com Technical Support E mail HK_support Dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 00852 2969 3188 00852 2969 3191 00852 2969 3196 00852 3416 0906 00852 3416 0910 00852 3416 0907 00852 3416 0908 00852 3416 0912 00852 2969 3105 India E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support Sales Large Corporate Accounts Sales Home and Small Business 1600338045 and 1600448046 1600 33 8044 1600 33 8046 Contacting Dell 141 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ireland Cherrywood International Access Code 00 Country Code 353 City Code 1 Website support euro dell com E mail dell direct support amp 2dell com Sales Ireland Sales Dell Outlet Online Ordering HelpDesk Customer Care Home User Customer Care Small Business Customer Care
12. 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Customer Care E mail customer_cn dell com Technical Support Fax Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Technical Support printers Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free 592 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2311 800 858 2060 592 818 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 Colombia Website www dell com cl E mail la te
13. Moisten a soft lint free cloth with either water or a display cleaner Do not use alcohol or an ammonia based cleaner Wipe the display gently working from the center to the edges until it is clean and any fingerprints are removed Do not use excessive pressure Moisten a soft lint free cloth with water and wipe the computer and keyboard Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest Touch Pad 1 Shut down and turn off your computer See Turning Off Your Computer on page 109 2 Disconnect any attached devices from the computer and from their electrical outlets 3 Remove any installed batteries See Using a Battery on page 39 4 Moisten a soft lint free cloth with water and wipe it gently across the surface of the touch pad Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest Appendix 165 166 Floppy Drive NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the heads which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppies to remove contaminants that accumulate during normal operation CDs and DVDs NOTICE Always use compressed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air product Never touch the lens in the drive If you notice problems suc
14. See also optical drive DVD drive problems 83 DVDs 46 playing 45 E End User License Agreement 11 ergonomics information 11 error messages 85 ExpressCard slot description 21 ExpressCards blanks 65 66 CardBus technology 65 extended 65 installing 65 Mobile Broadband 65 removing 66 ExpressCards continued slots 65 types 65 WWAN 65 F fan description 21 24 Files and Settings Transfer Wizard 26 floppy drive connecting to a USB connector 22 H hard drive description 21 24 problems 84 replacing 112 returning to Dell 114 hardware conflicts 102 Dell Diagnostics 79 Hardware Troubleshooter 102 Help and Support Center 13 help file Windows Help and Support Center 13 hibernate mode 42 hinge cover removing 118 icons adjusting the size 129 IEEE 1394 connector description 22 problems 89 Internet connection about 25 options 25 setting up 25 IRQ conflicts 102 K keyboard description 18 numeric keypad 35 problems 90 removing 119 shortcuts 36 keyboard status lights description 19 keypad numeric 35 L labels Microsoft Windows 12 Service Tag 12 lost computer 78 media control buttons Dell MediaDirect button 18 49 description 18 play pause Dell MediaDirect 18 media memory cards blanks 68 CardBus technology 67 installing 67 reader 21 removing 68 slots 67 types 67 memory installing 114 removi
15. To view detailed information about the wireless network card 1 Right click Wireless Network Connection 2 Click Properties The Wireless Network Connection Properties window appears The wireless network card s name and model number are listed on the General tab K NOTE If your computer is set to the Classic Start menu option you can view network connections by clicking the Start button pointing to Settings and then pointing to Network Connections If Wireless Network Connection does not appear you may not have a wireless network card Order Confirmation The order confirmation that you received when you ordered your computer lists the hardware and software that shipped with your computer Setting Up a New WLAN Connecting a Wireless Router and a Broadband Modem 1 Contact your Internet service provider ISP to obtain specific information about the connection requirements for your broadband modem 2 Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection See Physically Connecting to a Network or Broadband Modem on page 69 3 Install any software required for your wireless router Your wireless router may have been shipped with an installation CD Such CDs usually contain installation and troubleshooting information Install the required software according to the manufacturer s instructions 4 Shut down your computer and any other wireless enabled c
16. extracting instructions and then read the readme file If instructed to navigate to the driver files click the CD directory on the driver information window to display the files associated with that driver Solving Problems 101 Manually Reinstalling Drivers K NOTE If your computer has an infrared sensor and you are reinstalling an infrared sensor driver you must first A oo nun 0 al 10 enable the infrared sensor in the system setup program see Using the System Setup Program on page 163 before continuing with the driver installation See Reinstalling Drivers and Utilities on page 100 For information about components installed on your computer see Determining Your Computer s Configuration on page 15 After extracting the driver files to your hard drive as described in the previous section click the Start button and right click My Computer Click Properties Click the Hardware tab and click Device Manager Double click the type of device for which you are installing the driver for example Modems or Infrared devices Double click the name of the device for which you are installing the driver Click the Driver tab and click Update Driver Click Install from a list or specific location Advanced and click Next Click Browse and browse to the location to which you previously copied the driver files When the name of the appropriate driver appears click Next Click Finish and restart your computer Resolv
17. logo appears press lt F12 gt immediately Select Diagnostics from the boot menu and press Enter K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again b Press and hold the Fn key while powering the system on K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities CD Solving Problems 79 The computer runs the Pre boot System Assessment a series of initial tests of your system board keyboard hard drive and display During the assessment answer any questions that appear e Ifa failure is detected the computer stops and beeps To stop the assessment and restart the computer press lt n gt to continue to the next test press lt y gt to retest the component that failed press lt r gt e If failures are detected during the Pre boot System Assessment write down the error code s and contact Dell If the Pre boot System Assessment completes successfully you receive the message Booting Dell Diagnostic Utility Partition Press any key to continue 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Starting the Dell Diagnostics From the Drivers and Utilities CD 1 2 ao c a CC Insert the Drivers and Utilities CD Shut down and restart the
18. maximum Operating Storage Maximum vibration using a random vibration spectrum that simulates user environment Operating Storage Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating Storage Altitude maximum Operating Storage 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F 10 to 90 noncondensing 5 to 95 noncondensing 0 9 GRMS 1 3 GRMS 122G 163 G 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 668 m 50 to 35 000 ft Specifications 161 162 Specifications Appendix Using the System Setup Program K NOTE Your operating system may automatically configure most of the options available in the system setup program thus overriding options that you set through the system setup program An exception is the External Hot Key option which you can disable or enable only through the system setup program For more information on configuring features for your operating system see the Windows Help and Support Center To access the Help and Support Center see page 13 The system setup screens display the current setup information and settings for your computer such as e System configuration e Basic device configuration settings e System security and hard drive password settings Power management settings e Boot start up configuration and display settings e Docking device settings e Wireless control settings NOTICE
19. select the documentation for your wireless network card Completing the Connection to the WLAN When you turn on your computer and a network for which your computer is not configured is detected in the area a pop up appears near the icon in the notification area in the lower right corner of the Windows desktop Follow the instructions provided in any utility prompts that appear on your screen Once you have configured your computer for the wireless network that you selected another pop up notifies you that your computer is connected to that network Thereafter whenever you log on to your computer within the range of the wireless network that you selected the same pop up notifies you of the wireless network connection K NOTE If you select a secure network you must enter a WEP or WPA key when prompted Network security settings are unique to your network Dell cannot provide this information K NOTE Your computer can take up to 1 minute to connect to the network Setting Up a Network 73 Enabling Disabling the Wireless Network Card K NOTE If you are unable to connect to a wireless network ensure that you have all the components for establishing a WLAN see What You Need to Establish a WLAN Connection on page 70 and then verify that your wireless network card is enabled by pressing lt Fn gt lt F2 gt You can turn your computer s wireless networking function on and off by pressing the lt Fn gt lt F2 gt key c
20. 1 800 534 3142 Belgium Brussels Website support euro dell com International Access Code 00 Tech Support for XPS 02 481 92 96 Country Code 32 Tech Support for all other Dell computers 02 481 92 88 City Code 2 Tech Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda Website www dell com bm E mail la techsupport dell com Technical Support toll free 1 877 890 0754 Bolivia Website www dell com bo E mail la techsupport dell com General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 E mail BR TechSupport dell com Customer Care and Tech Support Technical Support Fax Customer Care Fax 0800 90 3355 51 2104 5470 51 2104 5480 Sales 0800 722 3498 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Care Penang Malaysia 604 633 4888 Transaction Sales Penang Malaysia 604 633 4955 Contacting Dell 135 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Canada North York Ontario International Access Code 011 Cayman Islands Online Order Status www dell ca ostatus AutoTech automated Ha
21. 1 S video TV out connector 2 composite video adapter Using Multimedia 1 composite video adapter 2 composite video cable 3 standard audio cable 1 Tum off the computer and the TV and or audio device that you want to connect Connect the composite video adapter to the S video TV out connector on the computer Plug one end of the composite video cable into the composite video input connector on the composite E lt lt 1 composite video adapter 2 composite video cable 4 Plug the other end of the composite video cable into the composite video input connector on the TV 5 Plug one end of the S PDIF digital audio cable in to the S PDIF audio connector on the composite video adapter 1 composite video adapter 2 S PDIF digital audio cable Using Multimedia 57 6 Plug the other end of the digital audio cable into the S PDIF input connector on your TV or other audio device 7 Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 63 to ensure that the computer recognizes and works properly with the TV Component Video and Standard Audio n 1 S video TV out connector 2 component video adapter 1 component video adapter 2 component video cable 3 standard audio cable 58 Using Multimedia Turn off the computer and the TV and or audio device that you want to connect Connect the co
22. LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT Dell MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file so the file cannot be played See Dell MediaDirect problems on page 92 MEMORY ADDRESS LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them see Memory on page 114 MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the operating system another program or a utility Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error message still appears see the software documentation MEMORY DATA LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them see Memory on page 114 MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them see Memory on page 114 MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them see Memory on page 114 Solving Problems 87 MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A
23. P Il Play or pause 144 Play the previous track ppl Play the next track E Stop SPEAKERS To adjust the volume of the integrated speakers press the media control buttons or speaker volume keyboard shortcuts For more information see Speaker Functions on page 36 TOUCH PAD BUTTONS Touch pad buttons provide the functionality of a mouse KEYBOARD The keyboard includes a numeric keypad as well as the Microsoft Windows logo key For information on supported keyboard shortcuts see Key Combinations on page 36 DELL MEDIADIRECT BUTTON You can press the Dell MediaDirect button ff to launch either Microsoft Windows Media Center Edition or another version of Windows XP with Dell Media Experience if either of these media applications is installed 18 About Your Computer KEYBOARD AND WIRELESS STATUS LIGHTS The green lights located above the keyboard indicate the following Turns on when the numeric keypad is enabled Turns on when the uppercase letter function is enabled Turns on when the scroll lock function is enabled Turns on when wireless networking is enabled To enable or disable wireless networking press Fn F2 Turns on when a card with Bluetooth wireless technology is enabled NOTE The card with Bluetooth wireless technology is an optional feature so the light turns on only if you ordered the card with your computer For more information see the documentation that came wi
24. Support Icon Click or right click the S icon to perform the following tasks e Check your computing environment View the Dell Support Utility settings e Access the help file for the Dell Support Utility e View frequently asked questions e Learn more about the Dell Support Utility Turn the Dell Support Utility off Double Clicking the Dell Support Icon Double click the S icon to manually check your computing environment view frequently asked questions access the help file for the Dell Support Utility and view Dell Support settings For more information about the Dell Support Utility click the question mark at the top of the Dell Support screen 82 Solving Problems Drive Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK Sce Cleaning Your Computer on page 165 ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE C
25. be written to a DVD RW disc and then erased and written over rewritten DVD RW technology is different from DVD RW technology DVD RW drive A drive that can read DVDs and most CD media and write to DVD RW rewritable DVDs discs DVI digital video interface A standard for digital transmission between a computer and a digital video display E ECC error checking and correction A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory ECP extended capabilities port A parallel connector design that provides improved bidirectional data transmission Similar to EPP ECP uses direct memory access to transfer data and often improves performance Glossary 171 EIDE enhanced integrated device electronics An improved version of the IDE interface for hard drives and CD drives EMI electromagnetic interference Electrical interference caused by electromagnetic radiation ENERGY STAR Environmental Protection Agency requirements that decrease the overall consumption of electricity EPP enhanced parallel port A parallel connector design that provides bidirectional data transmission ESD electrostatic discharge A rapid discharge of static electricity ESD can damage integrated circuits found in computer and communications equipment expansion card A circuit board that installs in an expansion slot on the s
26. click Next On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears Click Finished and restart the new computer NOTE For more information about this procedure search dell support com for document PA1089586 How Do Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft Windows XP Operating System NOTE Access to the Dell Knowledge Base document may not be available in certain countries Setting Up Your Computer Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge For technical assistance refer to the printer owner s manual or contact the printer manufacturer Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer and computer If you purchased a printer cable at t
27. com General Support calling from Quito General Support calling from Guayaquil toll free 999 119 877 655 3355 toll free 1800 999 119 877 655 3355 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers El Salvador Website www dell com ec E mail la techsupport dell com Technical Support Telephonica toll free 8006170 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fi_support dell com Technical Support Customer Care Switchboard Sales under 500 employees Fax Sales over 500 employees Fax 0207 533 555 0207 533 538 0207 533 533 0207 533 540 0207 533 530 0207 533 533 0207 533 530 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com Home and Small Business Technical Support for XPS Technical Support for all other Dell computers Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 129 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 0825 004 719 0825 338 339 0155 94 71 00 01 55 94 71 00 01 5594 7
28. computer When the DELL logo appears press lt F 12 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight CD DVD CD RW Drive and press lt Enter gt Select the Boot from CD ROM option from the menu that appears and press lt Enter gt Type 1 to start the ResourceCD menu and press lt Enter gt to proceed Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer When the Dell Diagnostics Main Menu appears select the test you want to run Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices This test typically takes 80 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Solving Problems Option Function Extended Test Performs a thorough check of devices This test typically takes 1 hour or more and requires you to answer questions periodically Custom Test
29. display Remove any extraneous items such as paper clips pens and paper from the keyboard and palm rest and close the display Use the optional Dell carrying case to pack the computer and its accessories together safely Avoid packing the computer with items such as shaving cream colognes perfumes or food NOTICE If the computer has been exposed to extreme temperatures allow it to acclimate to room temperature for 1 hour before turning it on Protect the computer the batteries and the hard drive from hazards such as extreme temperatures and overexposure to sunlight dirt dust or liquids Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment Traveling With Your Computer 131 132 Travel Tips NOTICE Do not move the computer while using the optical drive to prevent loss of data NOTICE Do not check the computer as baggage e Consider disabling wireless activity on your computer to maximize battery operating time To disable wireless activity press lt Fn gt lt F2 gt Consider changing your power management options see Configuring Power Management Settings on page 43 to maximize battery operating time If you are traveling internationally carry proof of ownership or of your right to use the computer if it is company owned to speed your passage through customs Investigate the customs regulations of the countries you plan to visit and c
30. image to the display Solving Problems If the display is difficult to read ADJUST THE BRIGHTNESS Press lt Fn gt and the up or down arrow key MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click Appearance and Themes 3 Click the area you want to change or click the Display icon 4 Try different settings for Color quality and Screen resolution SEE ERROR MESsAGES If an error message appears see page 85 If only part of the display is readable CONNECT AN EXTERNAL MONITOR 1 Shut down your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controller may be defective Contact Dell See Contacting Dell on page 133 Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver prog
31. insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is not clear see the documentation that came with the card AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide To install a media memory card 1 Hold the card with the top side of the card facing up 2 Slide the card into the slot until the card is completely seated in its connector If you encounter too much resistance do not force the card Check the card orientation and try again gt gt 1 5 in 1 media memory card slot 2 media memory card The computer recognizes the media memory card and automatically loads the appropriate device driver If the configuration program tells you to load the manufacturer s drivers use the CD that came with the media memory card if applicable Removing a Media Memory Card AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE Use the media memory card configuration utility click the 5 icon in the taskbar to select a card and stop it from functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data Press the card in to release it from the card reader so that it is partially ejected and remove the card 68 Using Cards Setting Up a Network Physically
32. integrated peripherals with an emphasis on communications such as such as modems and NICs Mini PCI is a small card that is functionally equivalent to a standard PCI expansion card modem A device that allows your computer to communicate with other computers over analog telephone lines Three types of modems include external PC Card or ExpressCard and internal You typically use your modem to connect to the Internet and exchange e mail module bay A bay that supports devices such as optical drives a second battery or a Dell TravelLite module monitor The high resolution TV like device that displays computer output mouse A pointing device that controls the movement of the cursor on your screen Typically you roll the mouse over a hard flat surface to move the pointer or cursor on your screen ms millisecond A measure of time that equals one thousandth of a second Access times of storage devices are often measured in ms network adapter A chip that provides network capabilities A computer may include a network adapter on its system board or it may contain an PC Card with an adapter on it A network adapter is also referred to as a NIC network interface controller NIC See network adapter notification area The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions such as the clock volume control and print status Also r
33. is infected when it reads the boot sectors of the floppy disk expecting to find the operating system If the computer is infected the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated V volt The measurement of electric potential or electromotive force One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance W W watt The measurement of electrical power One W is ampere of current flowing at 1 volt WHr watt hour A unit of measure commonly used to indicate the approximate capacity of a battery For example a 66 W Hr battery can supply 66 W of power for 1 hour or 33 W for 2 hours wallpaper The background pattern or picture on the Windows desktop Change your wallpaper through the Windows Control Panel You can also scan in your favorite picture and make it wallpaper write protected Files or media that cannot be changed Use write protection when you want to protect data from being changed or destroyed To write protect a 3 5 inch floppy disk slide its write protect tab to the open position WXGA wide aspect extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 800 X XGA extended graphics array A video standard for video cards and controllers that supports resolutions up to 1024 x 768 Z
34. memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them see Memory on page 114 No BOOT DEVICE AVAILABLE The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted Contact Dell See Contacting Dell on page 133 No TIMER TICK INTERRUPT A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see page 79 NoT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use OPERATING SYSTEM NOT FOUND Reinstall the hard drive see Hard Drive on page 112 If the problem persists contact Dell See Contacting Dell on page 133 OPTIONAL ROM BAD CHECKSUM The optional ROM apparently failed Contact Dell See Contacting Dell on page 133 A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file Remove and then reinstall the program 1 Click the Start button and click Control Panel 2 Click Add or Remove Programs 3 Select the program you want to remove 4 Click Remove or Change Remove and follow the prompts on the screen 5 See the program documentation for installation instructions SECTOR NOT FOUND The ope
35. modem and connect it to a telephone Listen for a dial tone Solving Problems Ifyou have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on certain computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Ouery Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider SCAN THE COMPUTER FOR SPYWARE f you are experiencing slow computer performance you frequ
36. of the audio cable into the headphone connector on your computer oa Aa c N Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or other audio device 6 Turn on the TV and any audio device that you connected if applicable and then turn on the computer 7 See Enabling the Display Settings for a TV on page 63 to ensure that the computer recognizes and works properly with the TV 52 Using Multimedia S Video and S PDIF Digital Audio 1 S video TV out connector 2 composite video adapter CL o J 53 2 1 composite video adapter 2 S video cable 3 S PDIF digital audio cable 3 1 Tum off the computer and the TV and or the audio device that you want to connect 2 Connect the composite video adapter to the S video TV out connector on your computer 3 Plug one end of the S video cable into the S video output connector on the composite video adapter Using Multimedia 53 XE composite video adapter 2 S video cable 4 Plug the other end of the S video cable into the S video input connector on the TV 5 Plug one end of the S PDIF digital audio cable into the digital audio connector on the composite video adapter cable composite video adapter 2 S PDIF digital audio cable 6 Plug the other end of the S PDIF digital audio cable into the audio input connector on your TV or audio device 7 Turn on the TV turn
37. on any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 63 to ensure that the computer recognizes and works properly with the TV 54 Using Multimedia Composite Video and Standard Audio 1 audio input connector 2 S video TV out connector 3 composite video adapter 1 composite video adapter 2 composite video cable 3 standard audio cable 1 Tum off the computer and the TV and or audio device that you want to connect 2 Connect the composite video adapter to the S video TV out connector on your computer 3 Plug one end of the composite video cable into the composite video output connector on the composite video adapter Using Multimedia 55 56 1 composite video adapter 2 composite video cable Plug the other end of the composite video cable into the composite video input connector on the TV Plug the single connector end of the audio cable into the headphone connector on the computer Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your IV or other audio device Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer See Enabling the Display Settings for a TV on page 63 to ensure that the computer recognizes and works properly with the TV Composite Video and S PDIF Digital Audio
38. point to Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled Click the Start button and click Control Panel Click Performance and Maintenance Click System Click the System Restore tab ar c N Ensure that Turn off System Restore is unchecked Using Dell PC Restore by Symantec NOTICE Using Dell PC Restore permanently deletes all data on the hard drive and removes any application programs or drivers installed after you received your computer If possible back up the data before using PC Restore Use PC Restore only if System Restore see Using Microsoft Windows XP System Restore on page 103 did not resolve your operating system problem K NOTE Dell PC Restore by Symantec may not be available in certain countries nor on certain computers Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back
39. program does not match the system clock Correct the settings for the Date and Time options See Using the System Setup Program on page 163 TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see page 79 UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning or a memory module may be loose Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics see page 79 XN IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again WARNING BATTERY IS CRITICALLY LOW The battery is running out of charge Replace the battery or connect the computer to an electrical outlet Otherwise activate hibernate mode or shut down the computer ExpressCard Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE EXPRESSCARD Ensure that the ExpressCard is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZED BY WiNDOWS Double click the Safely Remove Hardware icon in the Windows taskbar Ensure that the card is listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED EXPRESSCARD Contact Dell See Contacting Dell on page 133 Also for Mobile Broadband WWAN ExpressCards see Mobile Broadband Wireless Wide Area Network WWAN on page 93 IF YOU HAVE PROBLE
40. restart the computer after it has stopped responding SDRAM synchronous dynamic random access memory A type of DRAM that is synchronized with the optimal clock speed of the processor serial connector An I O port often used to connect devices such as a handheld digital device or digital camera to your computer Service Tag A bar code label on your computer that identifies your computer when you access Dell Support at support dell com or when you call Dell for customer service or technical support setup program A program that is used to install and configure hardware and software The setup exe or install exe program comes with most Windows software packages Setup program differs from the system setup program shortcut An icon that provides quick access to frequently used programs files folders and drives When you place a shortcut on your Windows desktop and double click the icon you can open its corresponding folder or file without having to find it first Shortcut icons do not change the location of files If you delete a shortcut the original file is not affected Also you can rename a shortcut icon shutdown The process of closing windows and exiting programs exiting the operating system and turning off your computer You can lose data if you turn off your computer before completing a shutdown smart card A card that is embedded with a processor and a memory chip Smart cards can be
41. s 5 siu museos a Re Be Be a 65 ExpressCard Blanks o o e e 65 Installing an ExpressCard o o o e 65 Removing an ExpressCard or Blank 66 Media Memory Cards o o eee eee 67 Installing a Media MemoryCard o o 67 Removing a Media Memory Card o o 68 Contents 5 6 8 10 Setting Up a Network o o o o o o oo o o ooo 69 Physically Connecting to a Network or Broadband Modem 69 Network Setup Wizard 0000 ce eee eae 70 Wireless Local Area Network WLAN 70 What You Need to Establish a WLAN Connection 70 Checking Your Wireless Network Card 70 Setting Up a New WLAN lA 71 Connecting to a Wireless Local Area Network 72 Enabling Disabling the Wireless Network Card 74 Monitoring the Status of Wireless Network Connections Through Dell Quickset re Ba A 74 Mobile Broadband or Wireless Wide Area Network WWAN 74 What You Need to Establish a Mobile Broadband Network Connection RU whee A AAR eae Ra eee eas 74 Connecting to a Mobile Broadband Network 75 Securing Your Computer 0 TI Security Cable Lock 2l oo o 71 Passwords noue ou os XU RU xs 71 Computer Tracking Software o o o o o 78 If Your Computer
42. the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings Solving Problems 81 4 When the tests are completed if you are running the Dell Diagnostics from the Drivers and Utilities CD remove the CD 5 When the tests are completed close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button Use this support utility for self support information software updates and health scans of your computing environment Accessing the Dell Support Utility Access the Dell Support Utility from the Dell Support icon on the taskbar or from the Start menu If the Dell Support icon does not appear in your taskbar 1 Click the Start button and point to Programs 2 Click Dell Support and point to Dell Support Settings 3 Ensure that the Show icon on the taskbar option is checked K NOTE If the Dell Support Utility is not available from the Start menu go to support dell com and download the software The Dell Support Utility is customized for your computing environment The Dell Support icon in the taskbar functions differently when you click double click or right click the icon Clicking the Dell
43. the computer as missing or stolen If someone calls Dell for technical assistance and gives your Service Tag the computer is identified automatically as missing or stolen The representative will attempt to get the phone number and address of the caller Dell will then contact the law enforcement agency to which you reported the missing computer Securing Your Computer Solving Problems Dell Diagnostics AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 91 and run the Dell Diagnostics before you contact Dell for technical assistance o NOTICE The Dell Diagnostics works only on Dell computers K NOTE The Drivers and Utilities CD is optional and may not ship with your computer Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD also known as the ResourceCD Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive K NOTE If your computer cannot display a screen image contact Dell See Contacting Dell on page 133 1 Shut down the computer 2 Connect the computer to an electrical outlet 3 Diagnostics can be invoked one of two ways a Turn on the computer When the DELL
44. the new computer over a network connection or you can store it on removable media such as a writable CD for transfer to the new computer K NOTE For instructions on setting up a direct cable connection between two computers go to support microsoft com and search for Microsoft Knowledge Base Article 305621 titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP This information may not be available in some countries For transferring information to a new computer you must run the Files and Settings Transfer Wizard You can use the optional Operating System CD for this process or you can create a wizard disk with the Files and Settings Transfer Wizard utility Running the Files and Settings Transfer Wizard With the Operating System CD K NOTE This procedure requires the Operating System CD This CD is optional and may not be included with all computers 26 Setting Up Your Computer Prepare the New Computer for the File Transfer 1 2 3 4 Start the Files and Settings Transfer Wizard When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer and click Next On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD and click Next When the Now go to your old computer screen appears go to your old or source computer Do not click Next at this time Copy Data From the Old Computer
45. to fill unused RIMM slots cursor The marker on a display or screen that shows where the next keyboard touch pad or mouse action will occur It often is a blinking solid line an underline character or a small arrow D DDR SDRAM double data rate SDRAM A type of SDRAM that doubles the data burst cycle improving system performance DDR2 SDRAM double data rate 2 SDRAM A type of DDR SDRAM that uses a 4 bit prefetch and other architectural changes to boost memory speed to over 400 MHz device Hardware such as a disk drive printer or keyboard that is installed in or connected to your computer device driver See driver DIMM Dual Inline Memory Module DIN connector A round six pin connector that conforms to DIN Deutsche Industrie Norm standards it is typically used to connect PS 2 keyboard or mouse cable connectors disk striping A technique for spreading data over multiple disk drives Disk striping can speed up operations that retrieve data from disk storage Computers that use disk striping generally allow the user to select the data unit size or stripe width DMA direct memory access A channel that allows certain types of data transfer between RAM and a device to bypass the processor docking device See APR DMTF Distributed Management Task Force A consortium of hardware and software companies who develop management standards for distributed desktop n
46. using the drive NOTICE Do not move the computer while playing CDs or DVDs 1 Press the eject button on the front of the drive 2 Pull out the tray 3 Place the disc label side up in the center of the tray and snap the disc onto the spindle K NOTE If you use a module that shipped with another computer you need to install the drivers and software necessary to play DVDs or write data For more information see the Drivers and Utilities CD the Drivers and Utilities CD is optional and may not be available for your computer or in certain countries 4 Push the tray back into the drive Using Multimedia 45 To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer K NOTE Ensure that you follow all copyright laws when you create CDs For more information on playing CDs or DVDs click Help on the CD or DVD player if available Copying CDs and DVDs K NOTE Ensure that you observe all copyright laws when creating CDs or DVDs This section applies only to computers that have a CD RW DVD RW or CD RW DVD combo drive K NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus Dell Edition You can also use Roxio Creator Plus for other purposes such as creating music CDs from audio files stored on your computer or backing up important dat
47. you need a modem or network connection and an Internet service provider ISP Your ISP will offer one or more of the following Internet connection options e Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections e DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut 1 Save and close any open files and exit any open programs 2 Double click the ISP icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP 1 Saveand close any open files and exit any open programs 2 Click the Start button and click Internet Explorer The New Connection Wizard appears Click Con
48. 1 01 Contacting Dell 139 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Germany Frankfurt International Access Code 00 Country Code 49 City Code 69 Website support euro dell com E mail tech support central europe 2dell com Technical Support for XPS Technical Support for all other Dell computers Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 069 9792 7222 069 9792 7200 0180 5 224400 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada E mail la techsupport dell com General Support toll free 1 866 540 3355 Guatemala E mail la techsupport dell com General Support 1 800 999 0136 Guyana E mail la techsupport dell com 140 Contacting Dell General Support toll free 1 877 270 4609 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes
49. 1000 employees Technical Support for all other products General Home and Small Business Fax 0870 907 4000 01344 860 456 0870 906 0010 01344 373 185 0870 906 0010 01344 373 186 01344 373 193 01344 373 199 01344 373 194 0870 366 4180 0870 908 0500 0870 353 0800 0870 907 4006 Uruguay Website www dell com uy E mail la techsupport dell com Technical Support toll free 413 598 2522 Contacting Dell 151 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 152 Contacting Dell Automated Order Status Service AutoTech portable and desktop computers Hardware and Warranty Support Dell TV Printers and Projectors for Relationship customers Americas Consumer XPS Support Consumer Home and Home Office Support for all other Dell products Customer Service Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Support Employee Purchase Program EPP Customers Support for printers projectors PDAs and MP3 players Public government education and healthcare Customer Service and Support Employee Purchase Prog
50. 8 14 inches Weight 0 48 kg 1 06 Ib 9 cell 0 32 kg 0 7 Ib 6 cell Voltage 11 1 VDC Charge time approximate Computer off 2 hours Operating time Life span approximate Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions See Power Problems on page 94 See Using a Battery on page 39 for more information on battery life 300 discharge charge cycles Specifications 159 Battery continued Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 60 C 40 to 140 F Coin cell battery CR 2032 AC Adapter Input voltage 90 264 VAC Input current maximum 1 5 A Input frequency 47 63 Hz Output current Output power Rated output voltage Dimensions Height Width Depth Weight with cables Temperature range 4 34 A maximum at 4 second pulse 3 34 A 65 W continuous 4 62 A 90 W continuous 65 W or 90 W 19 5 1 0 VDC 28 2 mm 1 11 inches 57 9 mm 2 28 inches 137 2 mm 5 4 inches 0 4 kg 0 9 Ib Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Physical Height 36 mm 1 42 inches Width 356 mm 14 02 inches Depth 265 5 mm 10 45 inches Weight with 6 cell battery Configurable to less than 160 Specifications 2 9 kg 6 38 Ib Environmental Temperature range Operating Storage Relative humidity
51. 93 power 94 power light conditions 94 printer 95 program crashes repeatedly 91 program stops responding 91 programs and Windows compatibility 91 restore computer to previous operating state 103 restore operating system to previous state 102 scanner 96 slow computer performance 85 92 software 91 92 sound and speakers 97 speakers 97 spyware 85 92 technical support policy 167 video and monitor 98 Product Information Guide 11 protecting your computer 77 Q QuickSet 49 129 R RAM See memory regulatory information 11 reinstalling Windows XP 103 resolution setting 33 S S PDIF digital audio enabling 62 safety instructions 11 scanner problems 96 screen See monitor security cable slot description 20 Service Tag 12 software conflicts 102 problems 91 92 sound problems 97 volume 97 speakers description 18 problems 97 volume 97 specifications 155 spyware 85 92 standby mode about 41 stolen computer 78 support contacting Dell 133 168 policy 167 support website 13 S video TV out connector description 23 System Restore 102 103 system setup program commonly used options 164 screens 163 viewing 163 T taskbar QuickSet icon 129 technical support policy 167 toolbars adjusting the size 129 touch pad cleaning 165 customizing 38 description 18 tracking software protecting your computer 78 transf
52. CB sec If the PCI Express chip set and the device are capable of different speeds they will operate at the slower speed PCMCIA Personal Computer Memory Card International Association The organization that establishes standards for PC Cards PIN personal identification number A sequence of numerals and or letters used to restrict unauthorized access to computer networks and other secure systems PIO programmed input output A method of transferring data between two devices through the processor as part of the data path pixel A single point on a display screen Pixels are arranged in rows and columns to create an image A video resolution such as 800 x 600 is expressed as the number of pixels across by the number of pixels up and down Plug and Play The ability of the computer to automatically configure devices Plug and Play provides automatic installation configuration and compatibility with existing hardware if the BIOS operating system and all devices are Plug and Play compliant POST power on self test Diagnostics programs loaded automatically by the BIOS that perform basic tests on the major computer components such as memory hard drives and video If no problems are detected during POST the computer continues the start up processor A computer chip that interprets and executes program instructions Sometimes the processor is referred to as the CPU central processing uni
53. CE To prevent conflicts with Windows XP disable any virus protection software installed on your computer before you reinstall Windows XP See the documentation that came with the software for instructions 1 Save and close any open files and exit any open programs 2 Insert the Operating System CD Click Exit if the Install Windows XP message appears 3 Restart the computer 4 Press lt F2 gt immediately after the DELL logo appears If the operating system logo appears wait until you see the Windows desktop and then shut down the computer and try again Press the arrow keys to select CD ROM and press lt Enter gt When the Press any key to boot from CD message appears press any key When the Windows XP Setup screen appears press lt Enter gt Follow the instructions on the screen to complete the reinstallation oo oO al When the operating system reinstallation completes reinstall drivers and application programs as necessary See Reinstalling Drivers and Utilities on page 100 Solving Problems 107 108 Solving Problems Adding and Replacing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turning Off Your Computer see this page and Before Working Inside Your Computer see page 110 e You have read the safety informat
54. Click the DVD option Click the DVD Audio Setting icon Click the arrows beside the Speaker Configuration setting to scroll through the options and select the SPDIF option Click the Back button once and then click the Back button again to return to the main menu screen Enabling S PDIF in the Windows Audio Driver ao c m c N Double click the speaker icon in the Windows notification area Click the Options menu and then click Advanced Controls Click Advanced Click S PDIF Interface Click Close Click OK Setting Up the Cyberlink CL Headphones LA NOTE The CL headphone feature is available only if your computer has a DVD drive If your computer has a DVD drive you can enable digital audio for DVD playback 1 2 Click Start point to All Programs and click PowerDVD to launch the Cyberlink PowerDVD program Insert a DVD into the DVD drive If the DVD begins playing click the stop button Click the Settings option Click the DVD option Click the DVD Audio Setting icon Using Multimedia Click the arrows beside the Speaker Configuration setting to scroll through the options and select the Headphones option Click the arrows beside the Audio listening mode setting to scroll through the options and select the CL Headphone option Click the arrows beside the Dynamic range compression option to select the most suitable option Click the Back button once and then click the Back button again to return to the m
55. Connecting to a Network or Broadband Modem Before you connect your computer to a network that is not wireless the computer must have a network adapter installed and a network cable connected to it To connect a network cable 1 Connect the network cable to the network adapter connector on the back of your computer K NOTE Insert the cable connector until it clicks into place and then gently pull the cable to ensure that it is securely attached 2 Connect the other end of the network cable to a network connection device or a network wall connector NOTICE Do not use a network cable with a telephone wall connector Setting Up a Network 69 Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network 2 3 K NOTE Selecting the connection method labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 SP2 4 Complete the checklist 5 Return to the Network Setup Wizard and follow the instructions on the screen Wireless Local Area Network WLAN A WLAN is a series of interconnected computers t
56. Corporate Customer Care Technical Support Technical Support for XPS computers only Technical Support for all other Dell computers General Fax Sales Fax Switchboard U K Customer Care dial within U K only Corporate Customer Care dial within U K only U K Sales dial within U K only 01 204 4444 1850 200 778 1850 200 778 01 204 4014 01 204 4014 1850 200 982 1850 200 722 1850 543 543 01 204 0103 01 204 4444 0870 906 0010 0870 907 4499 0870 907 4000 Italy Milan International Access Code 00 Country Code 39 City Code 02 142 Contacting Dell Website support euro dell com Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Jamaica E mail la techsupport dell com Technical Support dial from within Jamaica only toll free 1 800 326 6061 or toll free 1 800 975 1646 Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspir
57. Dell Inspiron 6400 E1505 Owner s Manual Model PP20L www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem AN CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see Glossary on page 169 If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2005 2006 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension DellNet OptiPlex Latitude PowerEdge PowerConnect PowerVault PowerApp Dell TravelLite ExpressCharge Dell Media Experience MediaDirect XPS and Strike Zone are trademarks of Dell Inc Core is a trademark and Intel and Celeron are registered trademarks of Intel Corporation Microsoft Outlook and Windows are registered trademarks of Microsoft Corporation Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license IBM i
58. Devices 0 o 30 Surge ProtectorS s i ioe o o e es 30 Hine Conditioners a 2 s a a a 31 Uninterruptible Power Supplies o o 31 Contents 3 4 29 Using the Displays ores tec eo TS ERES 33 Adjusting Brightness o 33 Switching the Video Image 33 Setting Display Resolution o o 33 Using the Keyboard and Touch Pad 35 Numeric Keypad o o 35 Key Combinations 36 SystemFunctions o o e es 36 Display FUNCtIONS lll 36 Power Management o e 36 Speaker Functions 0 o e e es 36 Microsoft Windows Logo Key Functions 31 QuickSet Key Combinations 0 o 37 Adjusting Keyboard Settings llle 37 Touch Pad 2 215 mae ip RE He aa Seb wA Rm E 38 Customizing the Touch Pad llle 38 Using d Battery maa 043404 parada 39 Battery Performance o 39 Checking the Battery Charge 40 Dell QuickSet Battery Meter o o 40 Microsoft Windows Power Meter 00 40 Charge Gauge corn Rx ER EA E 40 Low Battery Warning ee ee 41 Conserving Battery Power o 4 Power Management Modes llle 41 Configuring Power Ma
59. Is Lost or Stolen 78 Solving Problems EA RS D LEER ER 19 Dell Diagnostics lll 79 Dell Support Utility llle 82 Accessing the Dell Support Utility 82 Clicking the Dell Support Ilcon o o 82 Double Clicking the Dell Supportlc0ON 82 Drive Problems o o o o e 83 CD and DVD drive problems llle 83 If you cannot eject the CD CD RW DVD or DVD RW drive tray 83 If you hear an unfamiliar scraping or grinding sound 84 Hard drive problems o e eee eee eee 84 Contents E Mail Modem and Internet Problems 84 Error Messages reg bo AI RIP eS RS 85 ExpressCard Problems 00000 eee eens 89 IEEE 1394 Device Problems o o o 89 Keyboard Problems 90 External Keyboard problems o o 90 Unexpected characters o o e eee eae 90 Lockups and Software Problems 9 The computer does not startup o o 91 The computer stops responding o 91 A program stops responding or crashes repeatedly 91 A program is designed for an earlier Microsoft Windows Operating system oaoa 91 A solid blue screen appears n on aaa a 91 Dell MediaDirectproblems llle 92 Othersoftwarepro
60. LAY LATCH RELEASE Press to release the display latches and open the display DISPLAY For more information about your display see Using the Display on page 33 16 About Your Computer POWER BUTTON Press the power button to turn on the computer or to enter or exit a power management mode See Power Management Modes on page 41 DEVICE STATUS LIGHTS 11010 11111 Page Up on i Page On 9 Turns on when you turn on the computer and blinks when the computer is in a power management mode O Turns on when the computer reads or writes data NOTICE To avoid loss of data never turn off the computer while the 9g light is flashing Turns on steadily or blinks to indicate battery charge status If the computer is connected to an electrical outlet the light operates as follows Solid green The battery is charging Flashing green The battery is almost fully charged If the computer is running on a battery the light operates as follows e Off The battery is adequately charged or the computer is turned off Flashing orange The battery charge is low Solid orange The battery charge is critically low AboutYour Computer 17 TOUCH PAD Provides the functionality of a mouse Silk screening on the touch pad indicates scrolling capabilities MEDIA CONTROL BUTTONS Control CD DVD and Media Player playback JY Mute the sound Q Turn the volume down Qj Turn the volume up
61. MS WITH AN EXPRESSCARD NOT PROVIDED BY DELL Contact the ExpressCard manufacturer IEEE 1394 Device Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL PROVIDED IEEE 1394 Device Contact Dell or the IEEE 1394 device manufacturer See Contacting Dell on page 133 IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact Dell or the IEEE 1394 device manufacturer See Contacting Dell on page 133 ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR Solving Problems 89 Keyboard Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE Use the integrated keyboard when running the Dell Diagnostics or the system setup program When you attach an external keyboard the integrated keyboard remains fully functional External Keyboard problems K NOTE When you attach an external keyboard the integrated keyboard remains fully functional CHECK THE KEYBOARD CABLE Shut down the computer Disconnect the keyboard cable and check it for damage and firmly rec
62. NOTICE Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes When lightning occurs in your area disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet Many surge protectors have a telephone jack for modem protection See the surge protector documentation for modem connection instructions NOTICE Not all surge protectors offer network adapter protection Disconnect the network cable from the network wall jack during electrical storms Line Conditioners NOTICE Line conditioners do not protect against power interruptions Line conditioners are designed to maintain AC voltage at a fairly constant level Uninterruptible Power Supplies NOTICE Loss of power while data is being saved to the hard drive may result in data loss or file damage K NOTE To ensure maximum battery operating time connect only your computer to a UPS Connect other devices such as a printer to a separate power strip that provides surge protection A UPS protects against power fluctuations and interruptions UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted The battery charges while AC power is available See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories UL Setting U
63. ONNECTIONS CHECK FOR HARDWARE INCOMPATIBILITIES See Resolving Software and Hardware Incompatibilities on page 102 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 79 CD and DVD drive problems LA NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD K NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW pisc See Power Management Modes on page 41 for information on standby mode CHANGE THE WRITE SPEED TO A SLOWER RATE See the help files for your CD or DVD creation software If you cannot eject the CD CD RW DVD or DVD RW drive tray 1 Ensure that the computer is shut down 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive push firmly until the tray is partially ejected 3 Gently pull out the tray until it stops Solving Problems 83 84 If you hear an unfamiliar scraping or grinding sound Ensure that the sound is not caused by the program that is running Ensure that the disk or disc is inserted proper
64. OUT CONNECTOR Connects your computer to a TV Also connects digital audio capable devices using the TV digital audio adapter cable AboutYour Computer 23 Bottom View 1 6 1 battery charge gauge 4 battery 7 fan 2 optical drive locking screw 5 hard drive 3 battery bay latch release 6 modem memory module cover BATTERY CHARGE GAUGE Provides information on the battery charge status See Checking the Battery Charge on page 40 OPTICAL DRIVE LOCKING SCREW Secures the optical drive in the optical drive bay For more information see Optical Drive on page 111 BATTERY BAY LATCH RELEASE Releases the battery from the battery bay See Replacing the Battery on page 43 BATTERY When a battery is installed you can use the computer without connecting the computer to an electrical outlet For more information see Using a Battery on page 39 HARD DRIVE Stores software and data For more information see Hard Drive on page 112 and Hard drive problems on page 84 MODEM MEMORY MODULE COVER Covers the compartment that contains the modem and the memory modules For more information see Modem on page 117 and Memory on page 114 FAN The computer uses a fan to create airflow through the vents which prevents the computer from overheating 24 About Your Computer Setting Up Your Computer Connecting to the Internet K NOTE ISPs and ISP offerings vary by country To connect to the Internet
65. Solving Problems Sound and Speaker Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide No sound from integrated speakers ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion ADJUST THE VOLUME USING KEYBOARD SHORTCUTS Press Fn End to disable mute or reenable the integrated speakers REINSTALL THE SOUND AUDIO DRIVER See Reinstalling Drivers and Utilities on page 100 No sound from external speakers ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON Sce the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE T
66. System CD with your computer you can use it to restore your operating system For more information see Restoring Your Operating System on page 102 After you reinstall your operating system use the Drivers and Utilities CD ResourceCD see page 100 to reinstall drivers for the devices that came with your computer NOTE The color of your CD varies based on the operating system you ordered 14 Finding Information About Your Computer Determining Your Computer s Configuration Based on selections that you made when purchasing your computer your computer has one of several different video controller configurations To determine your computer s video controller configuration 1 Access the Microsoft Windows Help and Support Center For instructions see Windows Help and Support Center on page 13 2 Under Pick a Task click Use Tools to view your computer information and diagnose problems 3 Under My Computer Information select Hardware From the My Computer Information Hardware screen you can view the type of video controller installed in your computer as well as the other hardware components About Your Computer 15 Front View SE 7 1 display latch release 5 touch pad 9 keyboard 2 display 6 media control buttons 10 Dell MediaDirect button 3 power button 7 speakers 2 11 keyboard and wireless status lights 4 device status lights 8 touch pad buttons 12 display latches 2 DISP
67. System CD with your computer you can use it to restore your operating system However using the Operating System CD also deletes all data on the hard drive Use the CD only if System Restore did not resolve your operating system problem For instructions see Using the Operating System CD on page 106 Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for additional information on using System Restore To access help see Windows Help and Support Center on page 13 NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click the task for System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 100 to resolve the problem If that is unsuccessful then use System Restore NO
68. TICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to Programs Accessories System Tools and then click System Restore Ensure that Restore my computer to an earlier time is selected and click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type Solving Problems 103 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button
69. Unless you are an expert computer user or are directed to do so by Dell technical support do not change the system setup program settings Certain changes might make your computer work incorrectly Viewing the System Setup Screen 1 Turn on or restart your computer 2 When the DELL logo appears press F2 immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again System Setup Screen The system setup screen consists of three windows of information The window on the left contains an expandable hierarchy of control categories If you select highlight a category such as System Onboard Devices or Video and press Enter you can show or hide the related subcategories The window on the right contains information about the category or subcategory selected in the window on the left Appendix 163 The window at the bottom tells you how to control the system setup program with key functions Use these keys to select a category modify its settings or exit the system setup program Commonly Used Options Certain options require that you reboot the computer for new settings to take effect Changing the Boot Sequence The boot sequence or boot order tells the computer where to look to find the software needed to start the operating system You can control the boot sequence and enable disable devices using the Boot Order page o
70. ZIF zero insertion force A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket Zip A popular data compression format Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of zip A special kind of zipped file is a self extracting file which has a filename extension of exe You can unzip a self extracting file by double clicking it Zip drive A high capacity floppy drive developed by Iomega Corporation that uses 3 5 inch removable disks called Zip disks Zip disks are slightly larger than regular floppy disks about twice as thick and hold up to 100 MB of data Glossary 179 180 Glossary Index Numbers 5 in 1 media memory card reader 67 A audio connectors 22 audio device connecting 50 enabling 62 audio See sound battery charge gauge 24 40 charging 43 checking the charge 40 conserving power 41 description 24 meter 40 performance 39 power meter 40 removing 43 replacing coin cell battery 124 storing 44 battery bay latch release 24 blanks ExpressCards 65 removing 66 68 Bluetooth wireless technology card device status light 19 installing 127 boot sequence 164 brightness adjusting 33 C CardBus technology ExpressCards 65 media memory cards 67 carnet 132 CD drive problems 83 CD RW drive prob
71. a For help open Roxio Creator Plus and then click the question mark icon in the upper right corner of the window How to Copy a CD or DVD K NOTE CD RW DVD combo drives cannot write to DVD media If you have a CD RW DVD combo drive and you experience recording problems check for available software patches on the Sonic support website at www sonic com The DVD writable drives installed in Dell computers can write to and read DVD R DVD RW and DVD R DL dual layer media but cannot write to and may not read DVD RAM or DVD R DL media K NOTE Most commercial DVDs have copyright protection and cannot be copied using Roxio Creator Plus 1 Click Start All Programs Roxio Creator Projects RecordNow Copy 2 Under the Copy tab click Disc Copy 3 To copy the CD or DVD f you have one CD DVD drive ensure that the settings are correct and then click Disc Copy The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the drive and click OK e f you have two CD DVD drives select the drive into which you have inserted your source CD or DVD and then click Disc Copy The computer copies the data from the source CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects 46 Using Multimedia Using Blank CDs and DVDs CD RW drives can write to CD r
72. a cables 2 3 antenna cable connectors 2 Coin Cell Battery AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To help prevent damage to the system board you must remove the battery from the battery bay before you begin working inside the computer Follow the procedures in Before You Begin on page 109 Remove the hinge cover See Hinge Cover on page 118 Remove the keyboard See Keyboard on page 119 Aa oC N Insert a plastic scribe into the guide on the side of the coin cell battery compartment and pop the battery out 124 Adding and Replacing Parts When you replace the battery insert it at a 30 degree angle under the clip with the positive identified by a plus symbol side up and then push it into place Display AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To help prevent damage to the system board you must remove the batte
73. aged or your computer has a virus ensure that you always have a bootable CD or floppy disk available bps bits per second The standard unit for measuring data transmission speed BTU British thermal unit A measurement of heat output bus A communication pathway between the components in your computer bus speed The speed given in MHz that indicates how fast a bus can transfer information byte The basic data unit used by your computer A byte is usually equal to 8 bits C C Celsius A temperature measurement scale where 0 is the freezing point and 100 is the boiling point of water cache A special high speed storage mechanism which can be either a reserved section of main memory or an independent high speed storage device The cache enhances the efficiency of many processor operations L1 cache Primary cache stored inside the processor L2 cache Secondary cache which can either be external to the processor or incorporated into the processor architecture carnet An international customs document that facilitates temporary imports into foreign countries Also known as a merchandise passport CD compact disc An optical form of storage media typically used for audio and software programs CD drive A drive that uses optical technology to read data from CDs 170 Glossary CD player The software used to play music CDs The CD player displays a win
74. ain menu screen Enabling the Display Settings for a TV Video Controller Es 1 2 3 4 EA NOTE To ensure that the display options appear correctly connect the TV to the computer before you enable the display settings Click the Start button point to Settings and then click Control Panel Double click Display and click the Settings tab Click Advanced Click the tab for your video card NOTE To determine the type of video card installed in your computer see the Windows Help and Support Center To access the Help and Support Center click Start gt Help and Support Under Pick a Task click Use Tools to view your computer information and diagnose problems Then under My Computer Information select Hardware In the display devices section select the appropriate option for using either a single display or multiple displays ensuring that the display settings are correct for your selection Using Multimedia 63 64 Using Multimedia Using Cards ExpressCards ExpressCards leverage PC Card technology to provide a fast and convenient way to add memory wired and wireless network communications including wireless wide area network WWAN communications multimedia and security features to your computer See Specifications on page 155 for information on supported ExpressCards K NOTE An ExpressCard is not a bootable device ExpressCard Blanks Your computer shipped with a plastic blank installed in the Expre
75. al location as long as the computer remains in the service area of your cellular service provider What You Need to Establish a Mobile Broadband Network Connection K NOTE Depending on your computer you can use either a Mobile Broadband ExpressCard or Mini Card but not both to establish a Mobile Broadband network connection To set up a Mobile Broadband network connection you need A Mobile Broadband ExpressCard or Mini Card depending on your computer s configuration For instructions on using ExpressCards see ExpressCards on page 65 74 Setting Up a Network The Dell Mobile Broadband Card Utility already installed on your computer if you purchased the card when you purchased your computer or on the CD that accompanied your card if purchased separately from your computer If the utility is corrupted or deleted from your computer see the Dell Mobile Broadband Card Utility user s guide for instructions The user s guide is available through the Windows Help and Support Center or on the CD that accompanied your card if you purchased it separately from your computer To access the Help and Support Center see Windows Help and Support Center on page 13 Connecting to a Mobile Broadband Network LA NOTE These instructions only apply to Mobile Broadband ExpressCards or Mini Cards They do not apply to internal cards with Bluetooth wireless technology or WLAN Mini Cards K NOTE Before you connect to the Internet you mu
76. anced tab in the Power Options Properties window use one of the following methods to enter hibernate mode Press the power button Close the display Press Fn Esc K NOTE Some ExpressCards may not operate correctly after the computer exits hibernate mode Remove and reinsert the card see Removing an ExpressCard or Blank on page 66 or simply restart reboot your computer To exit hibernate mode press the power button The computer may take a short time to exit hibernate mode You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad For more information on hibernate mode see the documentation that came with your operating system 42 Using a Battery Configuring Power Management Settings You can use the QuickSet Power Management Wizard or Windows Power Options Properties to configure the power management scttings on your computer e To access the QuickSet Power Management Wizard double click the 5 icon in the taskbar For more information about QuickSet click the Help button in the Power Management Wizard To access the Power Options Properties window click the Start button Control Panel Performance and Maintenance Power Options For information on any field in the Power Options Properties window click the question mark icon on the title bar and then click on the area corresponding to the information that you need Charging the Battery K NOTE Without Dell Ex
77. and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see page 79 INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable CD Insert a bootable CD INVALID CONFIGURATION INFORMATION PLEASE RUN SYSTEM SETUP PROGRAM The system configuration information does not match the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program see Using the System Setup Program on page 163 KEYBOARD CLOCK LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see page 79 KEYBOARD CONTROLLER FAILURE For external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in the Dell Diagnostics see page 79 KEYBOARD DATA LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see page 79 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics see page 79
78. attery from the battery bay before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 109 2 Open the display 3 Remove the hinge cover See Hinge Cover on page 118 4 Remove the keyboard a Remove the two screws at the top of the keyboard NOTICE The keycaps on the keyboard are fragile easily dislodged and time consuming to replace Be careful when removing and handling the keyboard b Lift the keyboard only enough to hold it up and slightly forward to allow access to the keyboard connector c To release the keyboard cable from the keyboard connector on the system board rotate the plastic bar on the keyboard connector to the front of the computer 1 screws 2 2 keyboard cable 3 plastic bar on keyboard connector 4 tabs 5 keyboard 120 Adding and Replacing Parts o NOTICE To avoid scratching the palm rest when replacing the keyboard hook the tabs along the front edge of the keyboard into the palm rest and then press on the right edge near the top to snap the keyboard into place before replacing the two screws Wireless Mini Card If you ordered a Mini Card with your computer the card is already installed AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To help prevent damage to the system board you must remove the battery from the battery bay before you begin working inside th
79. attery runs completely out of power hibernate mode begins automatically By default a pop up window warns you when the battery charge is approximately 90 percent depleted You can change the settings for the battery alarms See Configuring Power Management Settings on page 43 for information about accessing QuickSet or the Power Options Properties window Conserving Battery Power Perform the following actions to conserve battery power Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and recharged e Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time See Power Management Modes on page 41 for more information about standby and hibernate modes e Use the Power Management Wizard to select options to optimize your computer s power usage These options can also be set to change when you press the power button close the display or press Fn Esc See Configuring Power Management Settings on page 43 for more information on using the Power Management Wizard LA NOTE See Battery Performance on page 39 for more information on conserving battery power Power Management Modes Standby Mode Standby mode conserves power by turning off the display and the hard drive after a predetermined period of inactivity a time out When the computer exits standby mode it returns to
80. battery can show a status of charged but maintain a reduced charge capacity health Check the Battery Charge To check the battery charge press and release the status button on the battery charge gauge to illuminate the charge level lights Each light represents approximately 20 percent of the total battery charge For example if four of the lights are on the battery has 80 percent of its charge remaining If no lights appear the battery has no charge 40 Using a Battery Check the Battery Health NOTE You can check battery health in one of two ways by using the charge gauge on the battery as described below or by using the Battery Meter in Dell QuickSet For information about QuickSet right click the 5 icon in the taskbar and click Help To check the battery health using the charge gauge press and hold the status button on the battery charge gauge for at least 3 seconds If no lights appear the battery is in good condition and more than 80 percent of its original charge capacity remains Each light represents incremental degradation If five lights appear less than 60 percent of the charge capacity remains and you should consider replacing the battery See Specifications on page 155 for more information about the battery operating time Low Battery Warning NOTICE To avoid losing or corrupting data save your work immediately after a low battery warning and then connect the computer to an electrical outlet If the b
81. ble computer to reduce the weight of the computer U UMA unified memory allocation System memory dynamically allocated to video UPS uninterruptible power supply A backup power source used when the electrical power fails or drops to an unacceptable voltage level A UPS keeps a computer running for a limited amount of time when there is no electrical power UPS systems typically provide surge Glossary 177 suppression and may also provide voltage regulation Small UPS systems provide battery power for a few minutes to enable you to shut down your computer USB universal serial bus A hardware interface for a low speed device such as a USB compatible keyboard mouse joystick scanner set of speakers printer broadband devices DSL and cable modems imaging devices or storage devices Devices are plugged directly in to a 4 pin socket on your computer or in to a multi port hub that plugs in to your computer USB devices can be connected and disconnected while the computer is turned on and they can also be daisy chained together UTP unshielded twisted pair Describes a type of cable used in most telephone networks and some computer networks Pairs of unshielded wires are twisted to protect against electromagnetic interference rather than relying on a metal sheath around each pair of wires to protect against interference UXGA ultra extended graphics array A video standard for video cards a
82. blems 2 22 92 Memory Problems 0 0000 cee 93 Network Problems o eee eens 93 Mobile Broadband Wireless Wide Area Network WWAN 93 Power ProblemS o o o eee eee eee 94 Ensuring Sufficient Power for YourComputer 95 Printer Problems o o o eee eee eee 95 ScannerProblems 00000 cee eee eens 96 Sound and Speaker Problems 97 No sound from integrated speakers o o 97 No sound from external speakers llle 97 No sound from headphones o o o o e 97 Touch Pad or Mouse Problems 2 98 Video and Display Problems o 98 Ifthe display is blank o o o o oo o 98 If the display is difficult to read o o o 99 If only part of the display is readable 99 Contents 7 11 Whatlsa Diet scum EX uni wx wee Ae A eed 99 Identifying Drivers oo o 100 Reinstalling Drivers and Utilities 100 Resolving Software and Hardware Incompatibilities 102 Restoring Your Operating System 102 Using Microsoft Windows XP System Restore 103 Using Dell PC Restore by Symantec 0 4 104 Using the Operating System CD o o 106 Adding and Replacing PartS
83. by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer 3 If you are replacing a memory module remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector 1 memory module 2 securing clips 2 per connector Adding and Replacing Parts 115 LA NOTE If the memory module is not installed properly the computer may not boot properly No error message indicates this failure 4 Ground yourself and install the new memory module a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it 1 notch 2 tab 5 Replace the memory module cover NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer 6 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 7 Reinstall the hard drive See page 112 8 Turn on the computer As the computer boots it detects the additional memory and automatically updates the system configuration information To confirm the amount of memory ins
84. chsupport dell com Technical Support toll free 1 800 915 5704 Contacting Dell 137 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Costa Rica Website www dell com cr E mail la techsupport dell com Technical Support toll free 800 012 0232 Czech Republic Prague International Access Code 00 Website support euro dell com E mail czech_dell dell com Country Code 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Website support euro dell com International Access Code 00 Technical Support for XPS 7010 0074 Country Code 45 Technical Support for all other Dell computers 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Website www dell com dm E mail la techsupport dell com General Support toll free 1 866 278 6821 Dominican Republic Website www dell com do E mail la techsupport dell com Technical Support toll free 1 888 156 1834 or toll free 1 888 156 1584 Ecuador 138 Contacting Dell Website www dell com ec E mail la techsupport dell
85. computer to your old computer Setting Up Your Computer 27 28 Create a Wizard Disk oa Ff cc N e Click the Start button Click Files and Settings Transfer Wizard When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer and click Next On the Do you have a Windows XP CD screen click I want to create a Wizard Disk in the following drive and click Next Insert the removable media such as a writable CD and click OK When the disk creation completes and the Now go to your old computer message appears do not click Next Co to the old computer Copy Data From the Old Computer 1 2 u OO C A On the old computer insert the wizard disk Click the Start button and click Run In the Open field on the Run window browse to the path for fastwiz on the appropriate removable media and click OK On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer and click Next On the Select a transfer method screen click the transfer method you prefer On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears Click Finish Transfer Data to the New Computer 1 2 3 Es Es On the Now go to your old computer screen on the new computer
86. con and open it If the touch pad operates correctly the mouse may be defective REINSTALL THE TOUCH PAD DRIVER Sce Reinstalling Drivers and Utilities on page 100 Video and Display Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If the display is blank K NOTE If you are using a program that requires a higher resolution than your computer supports it is recommended that you attach an external monitor to your computer CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ADJUST THE POWER PROPERTIES Search for the keyword standby in the Windows Help and Support Center To access the Help and Support Center see Windows Help and Support Center on page 13 SWITCH THE VIDEO IMAGE If your computer is attached to an external monitor press Fn F8 to switch the video
87. d batteries may leak and cause personal injury or equipment damage Checking the Battery Charge The Dell QuickSet Battery Meter the Microsoft Windows Power Meter window and icon the battery charge gauge and health gauge and the low battery warning provide information on the battery charge Dell QuickSet Battery Meter If Dell QuickSet is installed press lt Fn gt lt F 3 gt to display the QuickSet Battery Meter The Battery Meter displays status charge level and charge completion time for the battery in your computer For information about QuickSet right click the LE icon in the taskbar and click Help Microsoft Windows Power Meter The Windows Power Meter indicates the remaining battery charge To check the Power Meter double click the icon on the taskbar For instructions on accessing more information about the Power Meter see Configuring Power Management Settings on page 43 If the computer is connected to an electrical outlet a hu icon appears Charge Gauge By either pressing once or pressing and holding the status button on the charge gauge on the battery you can check e Battery charge check by pressing and releasing the status button e Battery health check by pressing and holding the status button The battery operating time is largely determined by the number of times it is charged After hundreds of charge and discharge cycles batteries lose some charge capacity or battery health That is a
88. d the data See Drive Problems on page 83 DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See Memory on page 114 Disk C FAILED INITIALIZATION The hard drive failed initialization Run the hard drive tests in the Dell Diagnostics See Dell Diagnostics on page 79 DRIVE NOT READY The operation requires a hard drive in the bay before it can continue Install a hard drive in the hard drive bay See Hard Drive on page 112 ERROR READING PCMCIA cARD The computer cannot identify the ExpressCard Reinsert the card or try another card See ExpressCards on page 65 EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in NVRAM does not match the memory installed in the computer Restart the computer If the error appears again contact Dell See Contacting Dell on page 133 THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is too full Try copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS V 2 lt gt Do not use these characters in filenames GATE A20 FAILURE A memory module may be loose Reinstall the memory modules and if necessary replace them See Memory on page 114 GENERAL FAILURE The operating system is
89. dio device it is recommended that you connect video and audio cables to your computer in one of the following combinations LA NOTE See the diagrams at the beginning of each subsection to help you determine which method of connection you should use e S video and standard audio Composite video and standard audio e Component out video and standard audio When you finish connecting the video and audio cables between your computer and your TV you must enable your computer to work with the TV See Enabling the Display Settings for a TV on page 63 to ensure that the computer recognizes and works properly with the TV Additionally if you are using S PDIF digital audio see Enabling S PDIF Digital Audio on page 62 Using Multimedia 51 S Video and Standard Audio 1 audio connector 2 S video TV out connector i gt 0 1 i ID 2 aa MMS 1 standard S video cable 2 standard audio cable Turn off the computer and the TV and or audio device that you want to connect 1 K NOTE You can connect an S video cable directly to the S video TV out connector on the computer without the TV digital audio adapter cable if your TV or audio device supports S video but not S PDIF digital audio Plug one end of the S video cable into the S video output connector on the computer Plug the other end of the S video cable into the S video input connector on your TV Plug the single connector end
90. dow with buttons that you use to play a CD CD R CD recordable A recordable version of a CD Data can be recorded only once onto a CD R Once recorded the data cannot be erased or written over CD RW CD rewritable A rewritable version of a CD Data can be written to a CD RW disc and then erased and written over rewritten CD RW drive A drive that can read CDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once CD RW DVD drive A drive sometimes referred to as a combo drive that can read CDs and DVDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once clock speed The speed given in MHz that indicates how fast computer components that are connected to the system bus operate COA Certificate of Authenticity The Windows alpha numeric code located on a sticker on your computer Also referred to as the Product Key or Product ID Control Panel A Windows utility that allows you to modify operating system and hardware settings such as display settings controller A chip that controls the transfer of data between the processor and memory or between the processor and devices CRIMM continuity rambus in line memory module A special module that has no memory chips and is used
91. e components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned o NOTICE To help prevent damage to the computer perform the following steps before you begin working inside the computer Ensure that the work surface is flat and clean to prevent the computer cover from being scratched Turn off your computer See Turning Off Your Computer on page 109 On NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect any telephone or network cables from the computer NOTICE To help prevent damage to the system board you must remove the battery from the battery bay before you service the c
92. e computer 1 Follow the procedures in Before You Begin on page 109 2 Remove the hinge cover See Hinge Cover on page 118 3 Remove the keyboard See Keyboard on page 119 4 If a Mini Card is not already installed go to step 5 If you are replacing a Mini Card remove the existing card a Disconnect the two antenna cables from the Mini Card 3 1 Mini Card 2 antenna cables 2 3 antenna cable connectors 2 Adding and Replacing Parts 121 b Release the Mini Card by pushing the metal securing tabs toward the back of the computer until the card pops up slightly c Lift the Mini Card out of its system board connector 1 system board connector 2 Mini Card 3 metal securing tabs 2 NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors on the card and on the system board and realign the card 5 Install the replacement Mini Card a Insert the Mini Card connector into the system board connector at a 45 degree angle and then press the other end of the Mini Card down into the securing tabs until the card clicks into place 122 Adding and Replacing Parts NOTICE To avoid damage to the Mini Card never place cables under the card b Connect the two antenna cables to the Mini Card black cable to the connector labeled aux and the white cable to the connector labeled main Adding and Replacing Parts 123 3 1 system board connector 2 antenn
93. ecording media only including high speed CD RW media while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After the maximum storage capacity of a CD R is reached you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs if you plan to erase rewrite or update information on the CD later Blank DVD Rs can be used to permanently store large amounts of data After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on the disc later CD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD R Yes Yes No DVD R Yes Yes No DVD RW Yes Yes Yes DVD RW Yes Yes Yes DVD R DL Yes Yes No DVD R DL Maybe No No DVD RAM Maybe No No Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Roxio Creator Plus and open a Creator project Use CD Rs to burn music CDs that you want to play in regular stereos CD RWs may not play in many home or car stereos e You cannot create audio DVDs with Roxio Creator Plus e Music MP3 files can be p
94. eferred to as system tray ns nanosecond A measure of time that equals one billionth of a second NVRAM nonvolatile random access memory A type of memory that stores data when the computer is turned off or loses its external power source NVRAM is used for maintaining computer configuration information such as date time and other system setup options that you can set 0 optical drive A drive that uses optical technology to read or write data from CDs DVDs or DVD RWs Example of optical drives include CD drives DVD drives CD RW drives and CD RW DVD combo drives P parallel connector An I O port often used to connect a parallel printer to your computer Also referred to as an LPT port partition A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives Each partition can contain multiple logical drives PC Card A removable I O card adhering to the PCMCIA standard Modems and network adapters are common types of PC Cards PCI peripheral component interconnect PCI is a local bus that supports 32 and 64 bit data paths providing a high speed data path between the processor and devices such as video drives and networks PCI Express A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it PCI Express can transfer data at speeds from 250 MB sec to 4
95. egabits per second One million bits per second This measurement is typically used for transmission speeds for networks and modems MB megabyte A measurement of data storage that equals 1 048 576 bytes 1 MB equals 1024 KB When used to refer to hard drive storage the term is often rounded to 1 000 000 bytes MB sec megabytes per second One million bytes per second This measurement is typically used for data transfer ratings memory A temporary data storage area inside your computer Because the data in memory is not permanent it is recommended that you frequently save your files while you are working on them and always save your files before you shut down the computer Your computer can contain several different forms of memory such as RAM ROM and video memory Frequently the word memory is used as a synonym for RAM 174 Glossary memory address A specific location where data is temporarily stored in RAM memory mapping The process by which the computer assigns memory addresses to physical locations at start up Devices and software can then identify information that the processor can access memory module A small circuit board containing memory chips which connects to the system board MHz megahertz A measure of frequency that equals 1 million cycles per second The speeds for computer processors buses and interfaces are often measured in MHz Mini PCI A standard for
96. ently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware Error Messages A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If the message is not listed see the documentation for the operating system or the program that was running when the message appeared AUXILIARY DEVICE FAILURE The touch pad track stick or external mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the system setup program see Using the System Setup Program on page 163 If the problem persists contact Dell See Contacting Dell on page 133 BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname Solving Problems 85 86 CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell See Contacting Dell on page 133 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer See Drive Problems on page 83 DATA ERROR The hard drive cannot rea
97. erating System CD Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver first try using Windows XP Device Driver Rollback see page 100 If Device Driver Rollback does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver See Using Microsoft Windows XP System Restore on page 103 To reinstall Windows XB you need the following items Dell Operating System CD Dell Drivers and Utilities CD LA NOTE The Drivers and Utilities CD contains drivers that were installed during assembly of the computer Use the Drivers and Utilities CD to load any required drivers Depending on the region from where you ordered your computer or whether you requested the CDs the Drivers and Utilities CD and Operating System CD may not ship with your computer Reinstalling Windows XP The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical support representative instructs you to do so Solving Problems NOTI
98. erring information to a new computer 26 traveling with the computer by air 132 identification tag 131 packing 131 tips 132 troubleshooting conflicts 102 Dell Diagnostics 79 Hardware Troubleshooter 102 Help and Support Center 13 restore computer to previous operating state 102 103 TV connecting 50 U uninterruptible power supply See UPS UPS 30 USB connectors description 22 V video problems 98 video connector description 23 video controller determining configuration 15 video controller configuration determining what controller is installed 15 volume adjusting 97 W warranty information 11 Windows XP Device Driver Rollback 100 Files and Settings Transfer Wizard 26 Hardware Troubleshooter 102 Help and Support Center 13 hibernate mode 42 Program Compatibility Wizard 91 reinstalling 14 103 standby mode 41 System Restore 102 103 wireless turning activity on and off 129 wizards Files and Settings Transfer Wizard 26 Program Compatibility Wizard 91 WLAN 69 installing Mini Card 121 Index 185 186 Index
99. etwork enterprise and Internet environments domain A group of computers programs and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users A user logs on to the domain to gain access to the resources DRAM dynamic random access memory Memory that stores information in integrated circuits containing capacitors driver Software that allows the operating system to control a device such as a printer Many devices do not work properly if the correct driver is not installed in the computer DSL Digital Subscriber Line A technology that provides a constant high speed Internet connection through an analog telephone line dual display mode A display setting that allows you to use a second monitor as an extension of your display Also referred to as extended display mode DVD digital versatile disc A high capacity disc usually used to store movies DVD drives read most CD media as well DVD drive A drive that uses optical technology to read data from DVDs and CDs DVD player The software used to watch DVD movies The DVD player displays a window with buttons that you use to watch a movie DVD R DVD recordable A recordable version of a DVD Data can be recorded only once onto a DVD R Once recorded the data cannot be erased or written over DVD RW DVD rewritable A rewritable version of a DVD Data can
100. ey combination Windows logo key and e Runs Windows Explorer Windows logo key and lt r gt Opens the Run dialog box Windows logo key and lt f gt Opens the Search Results dialog box Windows logo key and lt Ctrl gt lt f gt Opens the Search Results Computer dialog box if the computer is connected to a network Windows logo key and lt Pause gt Opens the System Properties dialog box QuickSet Key Combinations If QuickSet is installed you can use other shortcut keys for functions such as the Battery Meter or activating power management modes For more information about QuickSet key combinations right click the 5 icon in the taskbar and click Help Adjusting Keyboard Settings To adjust keyboard operation such as the character repeat rate open the Control Panel click Printers and Other Hardware and click Keyboard For information about the Control Panel see the Windows Help and Support Center To access the Help and Support Center see Windows Help and Support Center on page 13 Using the Keyboard and Touch Pad 31 38 Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display Use the touch pad and touch pad buttons as you would use a mouse EO _ __ _ 1 c touch pad 2 silk screen depicting scrolling capabilities To move the cursor lightly slide your finger over the to
101. f the system setup program LA NOTE To change the boot sequence on a one time only basis see Performing a One Time Boot on page 164 The Boot Order page displays a general list of the bootable devices that may be installed in your computer including but not limited to the following Diskette Drive Internal HDD USB Storage Device CD DVD CD RW drive e Modular bay HDD K NOTE Only devices that are preceded by a number are bootable During the boot routine the computer starts at the top of the list and scans each enabled device for the operating system start up files When the computer finds the files it stops searching and starts the operating system To control the boot devices select highlight a device by pressing the down arrow or up arrow key and then enable or disable the device or change its order in the list e To enable or disable a device highlight the item and press the space bar Enabled items are preceded by a number disabled items are not preceded by a number e To reorder a device in the list highlight the device and press either lt u gt to move the device up the list or d to move a device down the list Boot sequence changes take effect as soon as you save the changes and exit the system setup program Performing a One Time Boot You can set a one time only boot sequence without entering the system setup program You can also use this procedure to boot the Dell Diagnostics on the diagnostics
102. free 1 800 888 202 toll free 1 800 888 213 Mexico International Access Code 00 Country Code 52 E mail la techsupport dell com Technical Support TelMex Sales Customer Service Main toll free 1 866 563 4425 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat E mail la techsupport dell com General Support toll free 1 866 278 6822 Netherlands Antilles E mail la techsupport dell com General Support 001 800 882 1519 Contacting Dell 145 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support for XPS Technical Support for all other Dell computers Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 Nicaragua Website support ap dell com E mail support ap dell com contactus General Supp
103. h as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To help prevent damage to the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are also safe to use on DVDs Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals
104. hat communicate with each other over the air waves rather than through a network cable connected to each computer In a WLAN a radio communications device called an access point or wireless router connects network computers and provides network access The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves What You Need to Establish a WLAN Connection Before you can set up a WLAN you need High speed broadband Internet access such as cable or DSL A broadband modem that is connected and working e A wireless router or access point Awireless network card for each computer that you want to connect to your WLAN e Anetwork cable with the network RJ 45 connector Checking Your Wireless Network Card Depending on what you selected when you purchased your computer the computer has a variety of configurations To confirm that your computer has a wireless network card and to determine the type of card use one of the following The Start button and the Connect To option e Your order confirmation 70 Setting Up a Network Start Button and Connect To Option 1 Click the Start button 2 Point to Connect To and then click Show all connections If Wireless Network Connection does not appear under LAN or High Speed Internet you may not have a wireless network card If Wireless Network Connection appears you have a wireless network card
105. he same time you purchased your computer the cable may arrive in the box in which your computer was shipped Connecting a USB Printer K NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way Setting Up Your Computer 29 30 1 USB connector on 2 USB printer cable 3 connector on printer computer 3 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 4 Install the printer driver if necessary See the documentation that came with your printer Power Protection Devices Several devices are available to protect against power fluctuations and failures Surge protectors Line conditioners Uninterruptible power supplies UPS Surge Protectors Surge protectors and power strips equipped with surge protection help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions Some surge protector manufacturers include warranty coverage for certain types of damage Carefully read the device warranty when choosing a surge protector A device with a higher joule rating offers more protection Compare joule ratings to determine the relative effectiveness of different devices Setting Up Your Computer
106. ical Support Customer Care Fax Tech Fax Switchboard Sales 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell za support 2dell com Gold Queue Technical Support Customer Care Sales Fax Switchboard 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries 148 Contacting Dell Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 9 722 92 00 9 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com Technical Support for XPS Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Emp
107. iles from your hard drive regularly battery A rechargeable internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery holds a charge while powering the computer BIOS basic input output system A program or utility that serves as an interface between the computer hardware and the operating system Unless you understand what effect these settings have on the computer do not change them Also referred to as the system setup program bit The smallest unit of data interpreted by your computer Bluetooth wireless technology A wireless technology standard for short range 9 m 29 feet networking devices that allows for enabled devices to automatically recognize each other boot sequence Specifies the order of the devices from which the computer attempts to boot Glossary 169 bootable CD A CD that you can use to start your computer In case your hard drive is damaged or your computer has a virus ensure that you always have a bootable CD or floppy disk available Your Drivers and Utilities or ResourceCD is a bootable CD bootable disk A disk that you can use to start your computer In case your hard drive is dam
108. ing Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To 1 2 3 4 start the Hardware Troubleshooter Click the Start button and click Help and Support Type hardware troubleshooter in the Search field and click the arrow to start the search Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Restoring Your Operating System You can restore your operating system in the following ways 102 Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files For instructions see Using Microsoft Windows XP System Restore on page 103 Solving Problems Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer Use PC Restore only if System Restore did not resolve your operating system problem For instructions see Using Dell PC Restore by Symantec on page 104 f you received an Operating
109. interface A power management specification that enables Microsoft Windows operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer AGP accelerated graphics port A dedicated graphics port that allows system memory to be used for video related tasks AGP delivers a smooth true color video image because of the faster interface between the video circuitry and the computer memory ALS ambient light sensor The ALS detects available environmental light and automatically increases or decreases the display backlighting to compensate for low light and high light environments antivirus software A program designed to identify quarantine and or delete viruses from your computer APR advanced port replicator A docking device that allows you to conveniently use an external monitor keyboard mouse and other devices with your portable computer ASF alert standards format A standard to define a mechanism for reporting hardware and software alerts to a management console ASF is designed to be platform and operating system independent All Terrain Grade Dell ATG refers to the All Terrain Grade computer designed by Dell to provide increased protection in demanding environments backup A copy of a program or data file on a floppy CD DVD or hard drive As a precaution back up the data f
110. ion in your Dell Product Information Guide e Acomponent can be replaced or if purchased separately installed by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver e Phillips screwdriver Small plastic scribe Flash BIOS update see the Dell Support website at support dell com Turning Off Your Computer o NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Saveand close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for several seconds until the computer turns off Adding and Replacing Parts 109 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION Handl
111. is lost or stolen The software is optional and may be purchased when you order your Dell computer or you can contact your Dell sales representative for information about this security feature LA NOTE Computer tracking software may not be available in certain countries LA NOTE If you have computer tracking software and your computer is lost or stolen you must contact the company that provides the tracking service to report the missing computer If Your Computer Is Lost or Stolen e Call a law enforcement agency to report the lost or stolen computer Include the Service Tag in your description of the computer Ask that a case number be assigned and write down the number along with the name address and phone number of the law enforcement agency If possible obtain the name of the investigating officer K NOTE If you know where the computer was lost or stolen call a law enforcement agency in that area If you do not know call a law enforcement agency where you live Ifthe computer belongs to a company notify the security office of the company e Contact Dell customer service to report the missing computer Provide the computer Service Tag the case number and the name address and phone number of the law enforcement agency to which you reported the missing computer If possible give the name of the investigating officer The Dell customer service representative will log your report under the computer Service Tag and record
112. is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support ser vice contract purchased with the computer All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell lim ited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the computer s service contract Appendix Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or ExpressCard accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printer
113. isabling the QuickSet default settings can limit Dell MediaDirect functionality For more information about Dell QuickSet see Dell QuickSet Press the Dell MediaDirect button located on the hinge cover to launch either Dell Media Experience or Dell MediaDirect If the computer is turned on or in standby mode If you press the Dell MediaDirect button while the computer is turned on or in standby mode either Windows XP Media Center Manager or Dell Media Experience launches depending on your system setup If both applications are present Windows XP Media Center Manager launches K NOTE If both Windows XP Media Center and Dell Media Experience are installed on your computer you must launch Dell Media Experience Click Start All Programs or click the Media Experience icon on the desktop If the computer is turned off or in hibernate mode When your computer is turned off or in hibernate mode you can press the Dell MediaDirect button to start the computer and automatically launch the Dell MediaDirect application NOTE You cannot reinstall the Dell Media Experience or Dell MediaDirect feature if you voluntarily reformat the hard drive You need the installation software to reinstall the media applications Contact Dell for assistance See Contacting Dell Using Multimedia 49 1 Dell MediaDirect button Dell MediaDirect and Dell Media Experience Help The Dell media application on your computer provides help information Whe
114. k Position the mouse over the Lull icon in the notification area to verify the status of the connection If the card is not activated follow the card activation instructions located within the Dell Mobile Broadband Card Utility To access the utility double click the Bd icon located in the taskbar at the lower right corner of your screen If your ExpressCard is not a Dell branded card see the manufacturer s instructions for your card CHECK NETWORK CONNECTION STATUS IN DELL MOBILE BROADBAND CARD UTILITY Double click the 89 icon to launch the Dell Mobile Broadband Card Utility Check the status in the main window No card detected Restart the computer and launch the Dell Mobile Broadband Card Utility again Check your WWAN service Contact your cellular service provider to verify your plan coverage and supported services Power Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light is blinking the computer is in standby mode press the power button to exit standby mode If the light is off press the power button to turn on the computer K NOTE For information on standby mode see Power Management Modes on page 41 CHARGE THE BATTERY The battery charge may be depleted 1 Reinstall the battery 2 Use the AC adapter to connec
115. l three ends of the component video cable into the component video output connectors on the component video adapter Make sure that the red green and blue colors of the cable match the corresponding adapter ports a Ni ES 1 component video adapter 2 component video output 3 component video cable connectors Plug all three connectors from the other end of the component video cable into the component video input connectors on the TV Make sure that the red green and blue colors of the cable match the colors of the TV input connectors Plug one end of the S PDIF digital audio cable into the S PDIF audio connector on the component video adapter YN mu 1 component video adapter 2 S PDIF digital audio cable Plug the other end of the digital audio cable into the S PDIF input connector on your TV or other audio device Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer See Enabling the Display Settings for a TV on page 63 to ensure that the computer recognizes and works properly with the TV Using Multimedia 61 62 Enabling S PDIF Digital Audio If your computer has a DVD drive you can enable digital audio for DVD playback 1 ao c A c 7 Click Start point to All Programs and click PowerDVD to launch the Cyberlink PowerDVD application Insert a DVD into the DVD drive If the DVD begins playing click the stop button Click the Settings option
116. layed only on MP3 players or on computers that have MP3 software installed Using Multimedia 47 e Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWSs to test music file projects before you record the project permanently to a blank CD R See the Sonic website at www sonic com for additional information Adjusting the Volume LA NOTE When the speakers are muted you do not hear the CD or DVD playing 1 Click Start All Programs Accessories Entertainment Volume Control 2 Click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window The Volume Meter displays the current volume level including mute on your computer Either click the icon in the taskbar and select or deselect Disable On Screen Volume Meter or press the volume c
117. lems 83 CDs 46 operating system 14 playing 45 Check Disk 84 cleaning touch pad 165 coin cell battery replacing 124 computer crashes 91 protecting 78 restore to previous operating state 103 slow performance 85 92 specifications 155 stops responding 91 conflicts software and hardware incompatibilities 102 connecting audio device 50 Mobile Broadband network 74 TV 50 WLAN 70 copying CDs general information 46 helpful tips 47 how to 46 copying DVDs general information 46 helpful tips 47 how to 46 Dell contacting 133 168 support policy 167 support site 13 Index 181 Dell Diagnostics about 79 starting from the Drivers and Utilities CD 80 starting from your hard drive 79 Dell MediaDirect about 49 button 16 problems 92 Dell Premier Support website 11 device status lights 17 diagnostics Dell 79 display adjusting brightness 33 adjusting the size of icons 129 adjusting the size of toolbars 129 description 16 17 removing 125 resolution 33 switching the video image 33 display latch 19 display See monitor documentation End User License Agreement 11 online 13 Product Information Guide 11 regulatory 11 safety 11 warranty 11 182 Index Dolby headphones setting up 62 drivers about 99 identifying 100 reinstalling 100 Drivers and Utilities CD about 101 Dell Diagnostics 79 drives problems 83 See also hard drive
118. lex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Corporate Sales Transaction Sales toll free 1800 0060 07 toll free 1800 0600 09 toll free 1800 006 007 option 7 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago Website www dell com tt E mail la techsupport dell com Technical Support toll free 1 888 799 5908 Turks and Caicos Islands 150 Contacting Dell Website www dell com tc E mail la techsupport dell com General Support toll free 1 877 441 4735 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com E mail dell direct support amp dell com Customer Care website support euro dell com uk en ECare form home asp Sales Home and Small Business Sales Corporate Public Sector Sales Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employces Global Accounts Customer Care Central Government Customer Care Local Government Education Customer Care Health Customer Care Technical Support Technical Support for XPS computers only Technical Support Corporate Preferred Accounts PAD
119. loyee Purchase Program EPP Support Technical Support Fax Sales 0771 340 340 08 590 05 199 08 590 05 642 08 587 70 527 020 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech support central Europe 2dell com Technical Support for XPS Technical Support Home and Small Business for all other Dell products Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0848 33 88 57 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Contacting Dell 149 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Taiwan International Access Code 002 Country Code 886 Website support ap dell com E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support servers and storage Customer Care Transaction Sales Corporate Sales toll free 0080 186 1011 toll free 0080 160 1256 toll free 0080 160 1250 option 5 toll free 0080 165 1228 toll free 0080 165 1227 Thailand International Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiP
120. ly Hard drive problems ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on RUN CHECK Disk 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 4 NOTE Connectthe modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK Express SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear a click when you insert the telephone line connector into the modem e Disconnect the telephone line from the
121. mponent video adapter to the S video TV out connector on your computer Plug all three ends of the component video cable into the component video output connectors on the component video adapter Make sure that the red green and blue colors of the cable match the corresponding adapter ports Y zm 1 component video adapter 2 component video cable Plug all three connectors from the other end of the component video cable into the component video input connectors on the TV Make sure that the red green and blue colors of the cable match the colors of the TV input connectors Plug the single connector end of the audio cable into the headphone connector on the computer Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or audio device Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer See Enabling the Display Settings for a TV on page 63 to ensure that the computer recognizes and works properly with the TV Using Multimedia 59 Component Video and S PDIF Digital Audio 1 S video TV out connector 2 component video adapter 1 component video adapter 2 component video cable 3 standard audio cable 60 Using Multimedia Turn off the computer and the TV and or audio device that you want to connect Connect the component video adapter to the S video TV out connector on the computer Plug al
122. mputer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware Solving Problems RUN THE DELL DIAGNOSTICS If all tests run successfully the error condition is related to a software problem See Dell Diagnostics on page 79 Memory Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see Memory on page 114 Reseat the memory modules to ensure that your computer is successfully communicating with the memory see Memory on page 114 Run the Dell Diagnostics see page 79 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules to ensure that your computer is successfully communicating with the memory see Memory on page 114 Ensure that you are following the memory installation guidelines see Memory on page 114 Ru
123. ms hard drive and hard disk are often used interchangeably heat sink A metal plate on some processors that helps dissipate heat help file A file that contains descriptive or instructional information about a product Some help files are associated with a particular program such as Help in Microsoft Word Other help files function as stand alone reference sources Help files typically have a filename extension of hlp or chm hibernate mode A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer When you restart the computer the memory information that was saved to the hard drive is automatically restored HTML hypertext markup language A set of codes inserted into an Internet web page intended for display on an Internet browser HTTP hypertext transfer protocol A protocol for exchanging files between computers connected to the Internet Hz hertz A unit of frequency measurement that equals 1 cycle per second Computers and electronic devices are often measured in kilohertz kHz megahertz MHz gigahertz GHz or terahertz THz IC Industry Canada The Canadian regulatory body responsible for regulating emissions from electronic equipment much as the FCC does in the United States IC integrated circuit A semiconductor wafer or chip on which thousands or millions of tiny electronic components are fab
124. n the Dell Diagnostics see page 79 Network Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR No light indicates that no network communication exists Replace the network cable RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning Mobile Broadband Wireless Wide Area Network WWAN K NOTE The Dell Mobile Broadband Card Utility user s guide and the Mobile Broadband ExpressCard user s guide are available through the Windows Help and Support Center To access the Help and Support Center see Windows Help and Support Center on page 13 You can also download the Dell Mobile Broadband Card Utility user s guide from support dell com Solving Problems 93 LA NOTE The Lal icon will appear in the notification area if the computer has a Dell WWAN device installed Double click the icon to launch the utility ACTIVATE THE MOBILE BROADBAND EXPRESSCARD You must activate the Mobile Broadband ExpressCard before you can connect to the networ
125. n you launch the media application click on the desktop icon for additional help Connecting Your Computer to a TV or Audio Device K NOTE Video and audio cables for connecting your computer to a TV or other audio device may not be included with your computer Cables and TV digital audio adapter cables are available for purchase from Dell Your computer has an S video TV out connector that together with a standard S video cable a composite video adapter cable or a component video adapter cable available from Dell enable you to connect the computer to a TV Your TV has either an S video input connector a composite video input connector or a component video input connector Depending on what type of connector is available on your TV you can use a commercially available S video cable composite video cable or component video cable to connect your computer to your TV 1 2 Oe C 2 ecce La 1 S video TV out connector 2 S video connector 50 Using Multimedia 1 2 n lea j 9 1 S video TV out connector 2 composite video adapter 3 S PDIF digital audio connector 4 composite video output 5 S video connector connector 3 3 a 4 35 j 6 1 S video TV out connector 2 component video adapter 3 S PDIF digital audio connector 4 Pr red component video 5 Pb blue component video 6 Y green component video output connector output connector output connector If you want to connect your computer to a TV or au
126. nagement Settings 43 Charging the Battery o o 43 Replacing the Battery 2002000200005 43 Storing a Battery 44 Contents 6 Using Multimedia 45 PlayingCDsorDVDs 0 000 eee eee eee 45 Copying CDs and DVDS o o ee eee 46 Howto Copy a CD or DVD o ooo o 46 Using Blank CDs and DVDS 0 o o 47 Helpful Tips sto at hee A dos 47 Adjusting the Volume o o o oo 48 Adjusting the Picture o ee eee 49 Using Dell Media Experience and Dell MediaDirect M 49 If the computer is turned on orinstandbymode 49 If the computer is turned off orinhibernatemode 49 Dell MediaDirect and Dell Media Experience Help 50 Connecting Your Computer to a TV or Audio Device 50 S Video and Standard Audio ee ee es 52 S Video and S PDIF Digital Audio 53 Composite Video and Standard Audio 4 55 Composite Video and S PDIF Digital Audio 56 Component Video and Standard Audio 58 Component Video and S PDIF Digital Audio 60 Setting Up the Cyberlink CL Headphones 62 Enabling the Display Settings fora TV 63 E SMS ts da 65 ExpressCar
127. ncy front side bus Intel Core Duo processor Intel Core Solo processor or Intel Celeron M 32 KB 1 MB 2 MB 533 MHz and 667 MHz System Information System chip set Intel 945 GM or Intel 945 PM Data bus width 64 bits DRAM bus width dual channel 2 64 bit buses Processor address bus width 32 bits Flash EPROM 1 MB Graphics bus PCI E X16 PCI bus 32 bits ExpressCard ExpressCard controller ExpressCard connector Cards supported ExpressCard connector size Intel ICH7 one ExpressCard slot 54 mm ExpressCard 34 34 mm and ExpressCard 54 54 mm 1 5 V and 3 3 V 26 pins Specifications 155 5 in 1 Media Memory Card Reader 5 in 1 media memory card controller Ricoh R5C832 5 in 1 media memory card connector 5 in 1 combo card connector Cards supported 5 in 1 media memory card connector size MS MS Pro SSD SDIO MMC xD CD Type I II amp IBM Microdrive through ExpressCard adapter 36 8 x 29 3 x 4 75 mm Memory Memory module connector Memory module capacities Memory type Minimum memory Maximum memory two SODIMM connectors 256 MB 512 MB 1 GB and 2 GB 1 8 V SODIMM DDR 2 256 MB 2 GB Ports and Connectors Audio IEEE 1394a Mini Card Modem Network adapter S video TV out USB Video Specifications microphone connector stereo headphone speakers connector 4 pin serial connector one Type IHA Mini Card slot RJ 11 port RJ 45
128. nd controllers that supports resolutions up to 1600 x 1200 V video controller The circuitry on a video card or on the system board in computers with an integrated video controller that provides the video capabilities in combination with the monitor for your computer video memory Memory that consists of memory chips dedicated to video functions Video memory is usually faster than system memory The amount of video memory installed primarily influences the number of colors that a program can display video mode A mode that describes how text and graphics are displayed on a monitor Graphics based software such as Windows operating systems displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors Character based software such as text editors displays in video modes that can be defined as x columns by y rows of characters video resolution See resolution 178 Glossary virus A program that is designed to inconvenience you or to destroy data stored on your computer A virus program moves from one computer to another through an infected disk software downloaded from the Internet or e mail attachments When an infected program starts its embedded virus also starts A common type of virus is a boot virus which is stored in the boot sectors of a floppy disk If the floppy disk is left in the drive when the computer is shut down and then turned on the computer
129. nect to the Internet 4 Inthe next window click the appropriate option e f you do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs Setting Up Your Computer 25 e f you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e f you have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup K NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 84 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Transferring Information to a New Computer The Microsoft Windows XP operating system provides a Files and Settings Transfer Wizard to move data from a source computer to a new computer You can transfer data such as e E mail messages Toolbar settings Window sizes e Internet bookmarks You can transfer the data to
130. ng 115 memory module cover 24 messages error 85 Microsoft Windows label 12 Mini Card installing 121 Mobile Broadband WWAN network connections 74 problems 93 modem installing 117 modem connector description 23 monitor See also display problems 98 switching the video image 33 network installing WLAN Mini Card 121 Mobile Broadband WWAN 93 problems 93 QuickSet 129 network connector description 23 0 operating system CD 14 reinstalling 14 reinstalling Windows XP 103 optical drive description 21 optical drive tray eject button description 21 P passwords about 77 forgetting 78 Index 183 PC Restore 104 playing CDs 45 playing DVDs 45 power hibernate mode 42 line conditioners 30 modes for managing power usage 40 problems 94 protection devices 30 standby mode 41 surge protectors 30 UPS 30 power light conditions 94 power management adjusting settings 129 conserving battery power 41 QuickSet 129 printer cable 29 connecting 29 problems 95 setting up 29 USB 29 problems blue screen 91 CD drive 83 CD RW drive 83 computer crashes 91 computer does not start up 91 computer stops responding 91 conflicts 102 Dell Diagnostics 79 Dell MediaDirect 92 184 Index problems continued drives 83 DVD drive 83 error messages 85 hard drive 84 IEEE 1394 connector 89 keyboard 90 lockups 91 network
131. ng environment Dell Support Utility The Dell Support Utility is an automated upgrade and notification system installed on your computer This support provides real time health scans of your computing environment software updates and relevant self support information Access the Dell Support Utility from the icon in the taskbar For more information see Dell Support Utility on page 82 How to use Windows XP How to work with programs and files How to personalize my desktop Windows Help and Support Center 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Finding Information 13 What Are You Looking For Find It Here How to reinstall my operating system Operating System CD NOTE The Operating System CD is optional and may not ship with your computer The operating system is already installed on your computer To reinstall your operating system use one of the following methods Microsoft Windows System Restore Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files Dell PC Restore Dell PC Restore returns your computer to its original operating state Dell PC Restore may not ship with your computer Operating System CD If you received an Operating
132. ntal lines are recharged sometimes also referred to as its vertical frequency The higher the refresh rate the less video flicker can be seen by the human eye resolution The sharpness and clarity of an image produced by a printer or displayed on a monitor The higher the resolution the sharper the image RFI radio frequency interference Interference that is generated at typical radio frequencies in the range of 10 kHz to 100 000 MHz Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations such as infrared and light 176 Glossary ROM read only memory Memory that stores data and programs that cannot be deleted or written to by the computer ROM unlike RAM retains its contents after you shut down your computer Some programs essential to the operation of your computer reside in ROM RPM revolutions per minute The number of rotations that occur per minute Hard drive speed is often measured in rpm RTC real time clock Battery powered clock on the system board that keeps the date and time after you shut down the computer RTCRST real time clock reset A jumper on the system board of some computers that can often be used for troubleshooting problems S ScanDisk A Microsoft utility that checks files folders and the hard disk s surface for errors ScanDisk often runs when you
133. nvironment cannot verify the DRM restrictions so the licensed files cannot be played Licensed music and video files have a lock icon next to them You can access licensed files in the Windows XP operating system environment ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO BRIGHT Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness contrast saturation ratios o NOTICE You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive Contact Dell for assistance See Contacting Dell on page 133 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e f necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDs SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow co
134. off nearby fans fluorescent lights halogen lamps or other appliances ADJUST THE POWER PROPERTIES See Power Management Modes on page 41 RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reinstall the memory modules see Memory on page 114 Ensuring Sufficient Power for Your Computer Your computer is designed to use the 65 W AC adapter you may choose to use the optional 90 W AC adapter for optimum system performance Use of the 90 W AC adapter may decrease the length of time required to fully recharge your computer battery Printer Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE If you need technical assistance for your printer contact the printer s manufacturer ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp Solving Problems 95 96 VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click
135. ombination If the wireless networking function is turned on press Fn F2 to disable it If the wireless networking function is turned off press Fn F2 to enable it Monitoring the Status of Wireless Network Connections Through Dell QuickSet The wireless activity indicator provides an easy way to monitor the status of your computer s wireless devices Right click the Dell QuickSet icon in your taskbar to select or deselect Wireless Activity Indicator Off to turn the wireless activity indicator on or off The wireless activity indicator indicates whether your computer s wireless devices are enabled or disabled When you turn the wireless networking function on or off the wireless activity indicator changes to display the status For more information about the wireless activity indicator see the Dell QuickSet Help file For information about QuickSet and how to access the Dell QuickSet Help file see Dell QuickSet Features on page 129 Mobile Broadband or Wireless Wide Area Network WWAN Much like a WLAN a Mobile Broadband network also known as a WWAN is a series of interconnected computers that communicate with each other through wireless technology However a Mobile Broadband network uses cellular technology and therefore provides Internet access in the same varied locations from which cellular telephone service is available Your computer can maintain the Mobile Broadband network connection regardless of its physic
136. omputer O NOTE To avoid damage to the computer use only the battery designed for this particular Dell computer Do not use other batteries designed for other Dell computers 4 Disconnect your computer and all attached devices from their electrical outlets slide and hold the battery bay latch release on the bottom of the computer and then lift the battery from the bay 110 Adding and Replacing Parts 1 battery bay latch release 2 battery 5 Remove the optical drive if installed from the optical drive bay See Optical Drive on page 111 6 Press the power button to ground the system board 7 Remove any installed cards from the ExpressCard slot see page 66 and the 5 in 1 media memory card reader see page 68 8 Close the display and turn the computer upside down on a flat work surface 9 Remove the hard drive see page 112 Optical Drive AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Turn the computer over Remove the optical drive security screw Insert a scribe into the notch and push it to the side to release the drive from the bay Slide the drive out of the bay A oc N Adding and Replacing Parts 111 112 1 optical drive 2 optical drive security screw 3 notch Hard Drive AN CAUTION If you remove the hard drive from the computer when the drive is hot do not fouchthe metal housing of the hard drive
137. omputers in the vicinity through the Start menu 5 Disconnect your broadband modem power cable from the electrical outlet 6 Disconnect the network cable from the computer and the modem LA NOTE Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the network setup 7 Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected to the router 8 Insert a network cable into the network RJ 45 connector on the unpowered broadband modem Setting Upa Network 71 9 Connect the other end of the network cable into the Internet network RJ 45 connector on the unpowered wireless router 10 Ensure that no network or USB cables other than the network cable connecting the modem and the wireless router are connected to the broadband modem K NOTE Restart your wireless equipment in the order described below to prevent a potential connection failure 11 Turn on only your broadband modem and wait for at least 2 minutes for the broadband modem to stabilize After 2 minutes proceed to step 12 12 Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize After 2 minutes proceed to the step 13 13 Start your computer and wait until the boot process completes 14 See the documentation that came with your wireless router to do the following in order to set up the wireless router e Establish communication between you
138. on Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Status Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 5963 044 556 3469 044 556 1760 044 556 4300 Contacting Dell 143 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Korea Seoul International Access Code 001 Country Code 82 City Code 2 E mail krsupport dell com Support Support Dimension PDA Electronics and Accessories Sales Fax Switchboard toll free 080 200 3800 toll free 080 200 3801 toll free 080 200 3600 2194 6202 2194 6000
139. onnect the cable If you are using a keyboard extension cable disconnect it and connect the keyboard directly to the computer CHECK THE EXTERNAL KEYBOARD 1 Shut down the computer wait 1 minute and turn it on again 2 Verify that the numbers capitals and scroll lock lights on the keyboard blink during the boot routine 3 From the Windows desktop click the Start button point to Programs Accessories and then click Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Shut down the computer 2 Disconnect the external keyboard 3 Turn on the computer 4 From the Windows desktop click the Start button point to Programs Accessories and click Notepad 5 Type some characters on the internal keyboard and verify that they appear on the display If the characters appear now but did not with the external keyboard you may have a defective external keyboard Contact Dell See Contacting Dell on page 133 RUN THE KEYBOARD DIAGNOSTICS TESTS Run the PC AT Compatible Keyboards tests in the Dell Diagnostics see page 79 If the tests indicate a defective external keyboard contact Dell See Contacting Dell on page 133 Unexpected characters DISABLE THE NUMERIC KEYPAD Press Num Lk gt to disable the n
140. ons in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer 118 Adding and Replacing Parts o NOTICE To help prevent damage to the system board you must remove the battery from the battery bay before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 109 2 Remove the hinge cover a Open the display all the way 180 degrees so that it lies flat against your work surface NOTICE To avoid damage to the hinge cover do not lift the cover on both sides simultaneously b Inserta scribe into the indent to lift the hinge cover on the right side c Ease the hinge cover up moving from right to left and remove it K NOTE When replacing the hinge cover first insert the left edge and then press from left to right until the cover snaps into place 1 hinge cover 2 scribe Keyboard AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer Adding and Replacing Parts 119 o NOTICE To help prevent damage to the system board you must remove the b
141. onsider acquiring an international carnet also known as a merchandise passport from your government Find out what type of electrical outlets are used in the countries you will visit and have appropriate power adapters Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers Traveling by Air NOTICE Do not walk the computer through a metal detector Send the computer through an X ray machine or have it hand inspected Ensure that you have a charged battery available in case you are asked to turn on the computer Prior to entering the airplane verify that using a computer is permitted Some airlines forbid the use of electronic devices during flight All airlines forbid the use of electronic devices during takeoff and landing Traveling With Your Computer Contacting Dell To contact Dell electronically you can access the following websites e www dell com e support dell com support For specific web addresses for your country find the appropriate country section in the table below K NOTE Toll free numbers are for use within the country for which they are listed K NOTE In certain countries support specific to Dell XPS computers is available at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specific for XPS computers you may contact Dell through the support n
142. ontrol buttons to enable or disable the Volume Meter on the screen B O mn KE 1 N 4 gt 1 volume icon 2 Volume Meter 3 mute icon When the meter is enabled adjust the volume with the volume control buttons or by pressing the following keys e Press Fn lt PageUp gt to increase volume e Press Fn lt PageDn gt to decrease volume e Press Fn End to mute volume For more information about QuickSet right click the E icon in the taskbar and click Help 48 Using Multimedia Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click Start Control Panel Appearance and Themes 2 Under Pick a task click Change the screen resolution 3 Under Screen resolution click and drag the bar to reduce the resolution setting 4 In the drop down menu under Color quality click Medium 16 bit OK Using Dell Media Experience and Dell MediaDirect Based on configuration settings and selections you made when ordering your computer your computer provides support for e Dell Media Experience which is a multimedia user interface for accessing and playing digital media such as music and videos Dell MediaDirect which is an instant on multimedia playback mode for digital media K NOTE Dell QuickSet is necessary for Dell MediaDirect to function Changing or d
143. ore your hard drive to the operating state it was in when you purchased your computer It is recommended that you do not remove PC Restore from your computer even to gain additional hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state To remove PC Restore 1 2 Log on to the computer as a local administrator In Windows Explorer go to c dell utilities DSR Solving Problems 105 106 3 Double click the filename DSRIRRemv2 exe K NOTE If you do not log on as a local administrator a message appears stating that you must log on as administrator Click Quit and then log on as a local administrator K NOTE If the partition for PC Restore does not exist on your computer s hard drive a message appears stating that the partition was not found Click Quit there is no partition to delete 4 Click OK to remove the PC Restore partition on the hard drive Click Yes when a confirmation message appears The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive 6 Right click Local Disk C in Windows Explorer click Properties and verify that the additional disk space is available as indicated by the increased value for Free Space Click Finish to close the PC Restore Removal window 8 Restart the computer Using the Op
144. ors 2 reader 2 ExpressCard slot 4 audio connectors 2 6 IEEE 1394 connector HARD DRIVE Stores software and data For more information see Hard Drive on page 112 and Hard drive problems on page 84 EXPRESSCARD SLOT Supports one ExpressCard The computer ships with a plastic blank installed in the slot You can add an ExpressCard to make WWAN connectivity available on your computer For more information see Using Cards on page 65 5 IN 1 MEDIA MEMORY CARD READER Provides a fast and convenient way to view and share digital photos music and videos stored on a media memory card The 5 in 1 media memory card reader reads the following digital media memory cards Secure Digital SD card SDIO MultiMediaCard MMC Memory Stick Memory Stick PRO xD Picture Card About Your Computer 21 AUDIO CONNECTORS me Attach headphones or speakers to the connector Attach a microphone to the connector USB CONNECTORS Connect USB devices such as a mouse keyboard or printer You can also connect e gt the optional floppy drive directly to a USB connector using the optional floppy drive cable IEEE 1394 CONNECTOR Connects devices supporting IEEE 1394 high speed transfer rates such as some digital video cameras Back View tail t 1 2 3 4 5 6 1 AC adapter connector 3 modem connector RJ 11 5 video connector 2 network connector RJ 45 4 USBoonnectors 2 6 S video TV out connecto
145. ort E mail la techsupport dell com Technical Support 0800 441 567 toll free 1 800 220 1378 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com Technical Support for XPS Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard 815 35 043 671 16882 67117575 23162298 671 16800 671 16865 Panama E mail la techsupport dell com Technical Support toll free 1 800 507 1385 Technical Support CLARACOM toll free 1 866 633 4097 Peru E mail la techsupport dell com 146 Contacting Dell Technical Support toll free 0800 50 869 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Poland Warsaw International Access Code 011 Website support euro dell com E mail pl support tech zdell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 Technical Support 707200149 Country Code 351 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico E mail la techsu
146. ow Using the Keyboard and Touch Pad Using a Battery Battery Performance K NOTE For information about the Dell warranty for your computer see the Product Information Guide or separate paper warranty document that shipped with your computer For optimal computer performance and to help preserve BIOS settings operate your Dell portable computer with the battery installed at all times One battery is supplied as standard equipment in the battery bay K NOTE Because the battery may not be fully charged use the AC adapter to connect your new computer to an electrical outlet the first time you use the computer For best results operate the computer with the AC adapter until the battery is fully charged To view battery charge status access the Control Panel click Power Options and then click the Power Meter tab K NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer Battery operating time varies depending on operating conditions Operating time is significantly reduced when you perform operations including but not limited to the following e Using optical drives Using wireless communications devices ExpressCards media memory cards or USB devices e Using high brightness display settings 3D screen savers or other power intensi
147. p Your Computer 31 32 Setting Up Your Computer Using the Display Adjusting Brightness When a Dell computer is running on battery power you can conserve power by setting the brightness to the lowest comfortable setting by pressing lt Fn gt and the up or down arrow key on the keyboard K NOTE Brightness key combinations only affect the display on your portable computer not monitors or projectors that you attach to your portable computer or docking device If your computer is connected to an external monitor and you try to change the brightness level the Brightness Meter may appear but the brightness level on the external device does not change You can press the following keys key combinations to adjust display brightness e Press Fn and the up arrow key to increase brightness on the integrated display only not on an external monitor e Press Fn and the down arrow key to decrease brightness on the integrated display only not on an external monitor Switching the Video Image When you start the computer with an external device such as an external monitor or projector attached and turned on the image may appear on either the computer display or the external device Press Fn F8 to switch the video image between the display only the external device only or the display and the external device simultaneously Setting Display Resolution To display a program at a specific resolution both the gra
148. phics card and the display must support the program and the necessary video drivers must be installed Before you change any of the default display settings make a note of the default settings for future reference If you choose a resolution or color palette that is higher than the display supports the settings adjust automatically to the closest supported values 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes Using the Display 3 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 4 Try different settings for Color quality and Screen resolution K NOTE As the resolution increases icons and text appear smaller on the screen 34 Using the Display Using the Keyboard and Touch Pad Numeric Keypad The numeric keypad functions like the numeric keypad on an external keyboard Each key on the keypad has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol press lt Fn gt and the desired key after enabling the keypad e To enable the keypad press Num Lk The light indicates that the keypad is active e To disable the keypad press Num Lk again Using the Keyboard and Touch Pad 35 Key Combinations System Functions lt Ctrl gt Shift Esc Opens the Task Manager window Display Functions Fn
149. port 7 pin mini DIN connector optional adapter cable s with S PDIE S video composite video and component video connectors four 4 pin USB 2 0 compliant connectors 15 hole connector Communications Modem Type v 92 56K MDC Controller softmodem Interface Intel High Definition Audio Network adapter 10 100 Ethernet LAN on system board Wireless internal PCI e Mini Card WLAN or WWAN support and Bluetooth wireless technology support Video NOTE Optional video controller upgrades are available for your computer subject to availability at the time of purchase To determine the configuration of your computer see Determining Your Computer s Configuration on page 15 Video type Video controller Video memory LCD interface TV support Video type Data bus Video controller Video memory integrated on system board Intel 945 GM up to 128 MB of shared memory with 256 MB of system memory or 224 MB of shared memory with 512 MB of system memory LVDS NTSC or PAL in S video composite and component modes discrete video card PCI Express X16 ATI Mobility Radeon X1300 or X1400 or nVidia GeForce Go 7300 64 MB X1300 or 128 MB X1400 or GeForce Go 7300 LCD interface LVDS TV support NTSC or PAL in S video composite and component modes Audio Audio type two channel high definition audio codec Audio controller Sigmatel STAC9200 Codec Specifications 157 Audio continued
150. pport dell com Technical Support toll free 1 866 390 4695 St Kitts and Nevis Website www dell com kn E mail la techsupport dell com Technical Support toll free 1 866 540 3355 St Lucia Website www dell com lc E mail la techsupport dell com Technical Support toll free 1 866 464 4352 St Vincent and the Grenadines Website www dell com vc E mail la techsupport dell com Technical Support toll free 1 866 464 4353 Contacting Dell 147 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Singapore Singapore International Access Code 005 Country Code 65 NOTE The phone numbers in this section should be called from within Singapore or Malaysia only Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1 800 394 7430 toll free 1 800 394 7488 toll free 1 800 394 7478 toll free 1 800 394 7430 option 6 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Techn
151. pressCharge the AC adapter charges a completely discharged battery in approximately 1 hour with the computer turned off Charge time is longer with the computer turned on You can leave the battery in the computer as long as you like The battery s internal circuitry prevents the battery from overcharging When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet the computer checks the battery charge and temperature If necessary the AC adapter then charges the battery and maintains the battery charge If the battery is hot from being used in your computer or being in a hot environment the battery may not charge when you connect the computer to an electrical outlet The battery is too hot to start charging if the light flashes alternately green and orange Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature Then connect the computer to an electrical outlet to continue charging the battery For more information about resolving problems with a battery see Power Problems on page 94 Replacing the Battery AN CAUTION Before performing these procedures turn off the computer disconnect the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and computer and remove any other external cables from the computer NOTICE You must remove all external cable
152. r 22 About Your Computer AC ADAPTER CONNECTOR Attaches an AC adapter to the computer The AC adapter converts AC power to the DC power required by the computer You can connect the AC adapter with your computer turned either on or off AN CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to help prevent damage to the cable NETWORK CONNECTOR RJ 45 connector indicate activity for wired network communications m Connects the computer to a network The green and yellow lights next to the For information on using the network adapter see the online network adapter documentation supplied with your computer MODEM CONNECTOR RJ 11 For additional information on using the modem see the online modem documentation supplied with your computer y To use the internal modem connect the telephone line to the modem connector NOTICE The network connector is slightly larger than the modem connector To help prevent damage to the computer do not plug a telephone line into the network connector VIDEO CONNECTOR CJ Connects an external VGA compatible monitor S VIDEO TV
153. r computer and your wireless router e Configure your wireless router to communicate with your broadband router e Find out your wireless router s broadcast name The technical term for the name of your router s broadcast name is Service Set Identifier SSID or network name 15 If necessary configure your wireless network card to connect to the wireless network See Connecting to a Wireless Local Area Network on page 72 Connecting to a Wireless Local Area Network K NOTE Before you connect to a WLAN ensure that you have followed the instructions in Wireless Local Area Network WLAN on page 70 K NOTE The following networking instructions do not apply to internal cards with Bluetooth wireless technology or cellular products This section provides general procedures for connecting to a network via wireless technology Specific network names and configuration details vary See Wireless Local Area Network WLAN on page 70 for more information about how to prepare for connecting your computer to a WLAN Your wireless network card requires specific software and drivers for connecting to a network The software is already installed K NOTE If the software is removed or corrupted follow the instructions in the user documentation for your wireless network card Verify the type of wireless network card installed in your computer and then search for that name on the Dell Support website at support dell com For information on the
154. ram A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed NOTICE The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your operating system Solving Problems 99 100 Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system e Reinstall your operating system e Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver 1 Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System 2 3 4 Inthe System Properties window click the Hardware tab 5 Click Device Manager 6 Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver See Reinstalling Drivers and Utilities on page 100 Reinstalling Drive
155. ram EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll toll toll toll toll toll toll toll toll toll toll toll toll toll toll or toll toll toll toll toll toll ree 1 800 433 9014 free 1 800 247 9362 ree 1 877 459 7298 free 1 800 232 8544 free 1 800 624 9896 free 1 800 624 9897 free 1 800 695 8133 free 1 877 577 3355 free 1 800 283 2210 free 1 800 456 3355 ree 1 800 695 8133 ree 1 877 459 7298 free 1 800 456 3355 ree 1 800 695 8133 ree 1 800 289 3355 free 1 800 879 3355 free 1 888 798 7561 free 1 800 671 3355 free 1 800 357 3355 ree 1 800 247 4618 free 1 800 727 8320 toll free 1 877 DELET TY 1 877 335 5889 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code U S Virgin Islands E mail la techsupport dell com Technical Support toll free 1 877 702 4360 Venezuela Website www dell com ve E mail la techsupport dell com Technical Support toll free 0800 100 2513 Contacting Dell 153 154 Contacting Dell Specifications Processor Processor type L1 cache L2 cache External bus freque
156. rating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See the Windows Help and Support Center for instructions To access the Help and Support Center see Windows Help and Support Center on page 13 If a large number of sectors are defective back up the data if possible and then reformat the hard drive SEEK ERROR The operating system cannot find a specific track on the hard drive SHUTDOWN FAILURE A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see page 79 TIME OF DAY CLOCK LOST POWER System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program Then immediately exit the program See Using the System Setup Program on page 163 If the message reappears contact Dell See Contacting Dell on page 133 TIME OF DAY CLOCK STOPPED The reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery If the problem persists contact Dell See Contacting Dell on page 133 88 Solving Problems TIME OF DAY NOT SET PLEASE RUN THE SYSTEM SETUP PROGRAM The time or date stored in the system setup
157. rce you may damage the connector Slide the hard drive into the bay until it is fully seated Replace and tighten the screws Install the operating system for your computer See Restoring Your Operating System on page 102 ono c Install the drivers and utilities for your computer See Reinstalling Drivers and Utilities on page 100 Adding and Replacing Parts 113 Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging Otherwise the hard drive may be damaged in transit 1 foam packaging 2 hard drive Memory AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide You can increase your computer memory by installing memory modules on the system board See Specifications on page 155 for information on the memory supported by your computer Install only memory modules that are intended for your computer K NOTE Memory modules purchased from Dell are covered under your computer warranty 1 Follow the procedures in Before You Begin on page 109 2 Turn the computer over loosen the captive screws on the memory module cover and then remove the memory module cover 114 Adding and Replacing Parts NOTICE To prevent damage to the memory module connector do not use tools to spread the memory module securing clips NOTICE To avoid electrostatic discharge ground yourself
158. rdware and Warranty Support Customer Service Home Sales Small Business Customer Service med large business government Customer Service printers projectors televisions handhelds digital jukebox and wireless Hardware Warranty Support Home Sales Small Business Hardware Warranty Support med large bus government Hardware Warranty Support printers projectors televisions handhelds digital jukebox and wireless Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Service Sales E mail la techsupport dell com Technical Support toll free toll free toll free toll free toll free toll free toll free toll free toll free 1 800 247 9362 1 800 847 4096 1 800 326 0463 1 800 847 4096 1 800 906 3355 1 800 387 5757 1 877 335 5767 1 800 387 5752 1 800 387 5755 1 866 440 3355 1 877 261 0242 Chile Santiago Country Code 56 City Code 2 136 Contacting Dell Website www dell com cl E mail la techsupport dell com Sales and Customer Support Technical Support CTC Technical Support ENTEL toll free 1230 020 4823 toll free 800730222 toll free 1230 020 3762 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code
159. res a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to Programs Accessories and then click Program Compatibility Wizard 2 Inthe welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer Solving Problems 91 92 Dell MediaDirect problems CHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION Click the icon at the bottom of the Dell MediaDirect screen to access Help To PLAY MOVIES WITH DELL MEDIADIRECT YOU MUST HAVE A DVD DRIVE AND THE DELL DVD PLAYER If you purchased a DVD drive with your computer this software should already be installed VIDEO QUALITY PROBLEMS Turn off the Use Hardware Acceleration option This feature takes advantage of the special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of video files CANNOT PLAY SOME MEDIA FILES Because Dell MediaDirect provides access to media files outside the Windows XP operating system environment access to licensed content is restricted Licensed content is digital content that has Digital Rights Management DRM applied to it The Dell MediaDirect e
160. ressCard or Blank AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE Use the ExpressCard configuration utility click the Ss icon in the taskbar to select a card and stop it from functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data Press the latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then a second time to pop the card out Save a blank to use when no ExpressCard is installed in a slot Blanks protect unused slots from dust and other particles Using Cards 1 release button 2 ExpressCard Media Memory Cards The 5 in 1 media memory card reader provides a fast and convenient way to view and share digital photos music and videos stored on a media memory card K NOTE A media memory card is not a bootable device The 5 in 1 media memory card reader reads the following media memory cards Secure Digital SD card SDIO MultiMediaCard MMC Memory Stick Memory Stick PRO xD Picture Card Installing a Media Memory Card You can install a media memory card in the computer while the computer is running The computer automatically detects the card UsingCards 67 Media memory cards are generally marked with a symbol such as a triangle or an arrow or a label to indicate which end to
161. ricated for use in computer audio and video equipment IDE integrated device electronics An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive IEEE 1394 Institute of Electrical and Electronics Engineers Inc A high performance serial bus used to connect IEEE 1394 compatible devices such as digital cameras and DVD players to the computer infrared sensor A port that allows you to transfer data between the computer and infrared compatible devices without using a cable connection integrated Usually refers to components that are physically located on the computer s system board Also referred to as built in I O input output An operation or device that enters and extracts data from your computer Keyboards and printers are I O devices I O address An address in RAM that is associated with a specific device such as a serial connector parallel connector or expansion slot and allows the processor to communicate with that device IrDA Infrared Data Association The organization that creates international standards for infrared communications IRO interrupt request An electronic pathway assigned to a specific device so that the device can communicate with the processor Each device connection must be assigned an IRQ Although two devices can share the same IRQ assignment you cannot operate both devices simultaneously ISP
162. rist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer o NOTICE To help prevent damage to the system board you must remove the battery from the battery bay before you begin working inside the computer If you ordered a card with Bluetooth wireless technology with your computer it is already installed 1 Follow the procedures in Before You Begin on page 109 2 lfyou have not already removed the battery do so now Slide and hold the battery bay latch release on the bottom of the computer and then remove the battery from the bay Open the card door and remove it from the computer Pull the card out of the compartment so that you can disconnect the card from its cable and remove it from the computer 5 To replace the card connect the card to the cable and then carefully insert it into the compartment 6 Replace the card door by inserting the small center tab into the notch at the base of the compartment and snapping the card into place 1 card door 2 cable 3 card Adding and Replacing Parts 127 128 Adding and Replacing Parts Dell QuickSet Features K NOTE This feature may not be available on your computer Dell QuickSet provides you with easy access to configure or view the following types of settings e Network connectivity e Power management e Display e System information Depending on what you want to do in Dell QuickSet you can sta
163. rs and Utilities NOTICE The Dell Support website at support dell com and your Drivers and Utilities CD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly LA NOTE The Drivers and Utilities CD is optional and may not ship with your computer Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver 0 JJ c Cc E C N Solving Problems If Device Driver Rollback does not resolve the problem then use System Restore see Using Microsoft Windows XP System Restore on page 103 to return your computer to the operating state that existed before you installed the new driver Using the Drivers and Utilities CD K NOTE The Drivers and Utilities CD is optional and may not ship with your computer If using Device Driver Rollback or System Restore does not resolve the problem then reinstall the driver from the Drivers and Utilities CD 1 2 Save and close an
164. rt it by either clicking double clicking or right clicking the QuickSet icon in the Microsoft Windows taskbar The taskbar is located in the lower right corner of your screen For more information about QuickSet right click the QuickSet icon and select Help Dell QuickSet Features 129 130 Dell QuickSet Features Traveling With Your Computer Identifying Your Computer Attach a name tag or business card to the computer Write down your Service Tag and store it in a safe place away from the computer or carrying case Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell Create a file on the Microsoft Windows desktop called if found Place information such as your name address and phone number in this file Contact your credit card company and ask if it offers coded identification tags Packing the Computer Remove any external devices attached to the computer and store them in a safe place Remove any cables attached to installed PC Cards and remove any extended PC Cards See Using Cards on page 65 To make the computer as light as possible replace any devices installed in the module bay with the Dell TravelLite module Fully charge the main battery and any spare batteries that you plan to carry with you Shut down the computer Disconnect the AC adapter NOTICE When the display is closed extraneous items on the keyboard or palm rest could damage the
165. ry from the battery bay before you begin working inside the computer Follow the procedures in Before You Begin on page 109 Remove the hinge cover See Hinge Cover on page 118 Remove the six screws securing the display two on the top two on the bottom and two on the back Disconnect the antenna cables from the Mini Card Loosen the captive grounding wire screw Disconnect the display cable using the pull tab u OO oF FP WwW N Dislodge the display cable from the display cable channel Adding and Replacing Parts 125 8 7 6 1 screws 6 2 display cable 3 display cable pull tab 4 grounding wire screw 5 antenna cables 6 standby switch 7 display cable connector on 8 display cable channel system board 8 Lift the display up and away from the computer NOTICE The standby switch is fragile and easily broken Avoid knocking the switch when removing and replacing the display When you replace the display ensure that the display cable is lying flat in the display cable channel and securely tucked underneath the tabs Also ensure that the antenna cables are not twisted and that they are lying flat in the antenna cable clip 126 Adding and Replacing Parts Internal Card With Bluetooth Wireless Technology AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide o NOTICE To avoid electrostatic discharge ground yourself by using a w
166. s scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product FCC Notice U S Only FCC Class B This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation NOTICE The FCC regulations provide that changes or modifications not expressly approved by Dell Inc could void your authority to operate this equipment These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna e Reloca
167. s from the computer to avoid possible connector damage AN CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer do not use a battery from other computers NOTICE If you choose to replace the battery with the computer in standby mode you have up to 1 minute to complete the battery replacement before the computer shuts down and loses any unsaved data Usinga Battery 43 To remove the battery 1 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 2 Ensure that the computer is turned off or suspended in a power management mode 3 Slide and hold the battery bay latch release on the bottom of the computer and then lift the battery from the bay 1 battery bay latch release 2 battery To replace the battery follow the removal procedure in reverse order Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully see Charging the Battery on page 43 before you use it 44 Using a Battery Using Multimedia Playing CDs or DVDs o NOTICE Do not press down on the CD DVD tray when you open or close it Keep the tray closed when you are not
168. s registered trademark of IBM Corporation EMC is a registered trademark of EMC Corporation ENERGY STAR is a registered trademark of the U S Environmental Protection Agency Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model PP20L August 2006 P N MD402 Rev A03 Contents Finding Information llle 11 1 About Your Computer 42 uso devi ut eex E EE 15 Determining Your Computer s Configuration 15 Front View s s gc a Lu a UI GEG A UA Sag ale d 16 LeftSide View oz a o o ir EE Aog 20 Right Side View llle 21 Back View 2 24 6 6 doe epe Re e ex RR NEA s 22 Bottom View i sc sss 3 fe cae pe eee Du UE I AUR UHR XD a a 24 2 Setting Up YourComputer 25 Connecting to the Internet 25 Setting Up Your Internet Connecti0N 25 Transferring Information to a New Computer 26 Running the Files and Settings Transfer Wizard With the Operating SystemCD o oo o 26 Running the Files and Settings Transfer Wizard Without the Operating SystemCD o oo ee 27 Setting Up a Printer o o o o ee 29 Printer Cable so ide BAG REESE 29 Connecting a USB Printer o a 29 Power Protection
169. ssCard slot Blanks protect unused slots from dust and other particles Save the blank for use when no ExpressCard is installed in the slot blanks from other computers may not fit your computer To remove the blank see Removing an ExpressCard or Blank on page 66 Installing an ExpressCard You can install an ExpressCard in the computer while the computer is running The computer automatically detects the card ExpressCards are generally marked with a symbol such as a triangle or an arrow or a label to indicate which end to insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is not clear see the documentation that came with the card AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide To install an ExpressCard 1 Hold the card with the top side of the card facing up The latch may need to be in the in position before you insert the card 2 Slide the card into the slot until the card is completely seated in its connector If you encounter too much resistance do not force the card Check the card orientation and try again UsingCards 65 66 1 ExpressCard The computer recognizes the ExpressCard and automatically loads the appropriate device driver If the configuration program tells you to load the manufacturer s drivers use the floppy disk or CD that came with the ExpressCard Removing an Exp
170. st activate mobile broadband service through your cellular service provider For instructions and for additional information about using the Dell Mobile Broadband Card Utility see the user s guide available through the Windows Help and Support Center To access the Help and Support Center see Windows Help and Support Center on page 13 The user s guide is also available on the Dell Support website at support dell com and on the CD included with your Mobile Broadband card if you purchased the card separately from your computer Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network connection to the Internet 1 Click the Dell Mobile Broadband Card Utility icon Ld in the Windows taskbar to run the utility 2 Click Connect K NOTE The Connect button changes to the Disconnect button 3 Follow the instructions on the screen to manage the network connection with the utility Setting Upa Network 75 76 Setting Up a Network Securing Your Computer Security Cable Lock K NOTE Your computer does not ship with a security cable lock A security cable lock is a commercially available antitheft device To use the lock attach it to the security cable slot on your Dell computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot on your computer Passwords Passwords pre
171. t program Any software that processes data for you including spreadsheet word processor database and game packages Programs require an operating system to run PS 2 personal system 2 A type of connector for attaching a PS 2 compatible keyboard mouse or keypad Glossary 175 PXE pre boot execution environment A WfM Wired for Management standard that allows networked computers that do not have an operating system to be configured and started remotely RAID redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 RAM random access memory The primary temporary storage area for program instructions and data Any information stored in RAM is lost when you shut down your computer readme file A text file included with a software package or hardware product Typically readme files provide installation information and describe new product enhancements or corrections that have not yet been documented read only Data and or files you can view but cannot edit or delete A file can have read only status if t resides on a physically write protected floppy disk CD or DVD t is located on a network in a directory and the system administrator has assigned rights only to specific individuals refresh rate The frequency measured in Hz at which your screen s horizo
172. t the computer to an electrical outlet 3 Tur on the computer K NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer CHECK THE BATTERY STATUS LIGHT If the battery status light flashes orange or is a steady orange the battery charge is low or depleted Connect the computer to an electrical outlet If the battery status light flashes green and orange the battery is too hot to charge Shut down the computer disconnect the computer from the electrical outlet and then let the battery and computer cool to room temperature If the battery status light rapidly flashes orange the battery may be defective Contact Dell See Contacting Dell on page 133 CHECK THE BATTERY TEMPERATURE If the battery temperature is below 0 C 32 F the computer will not start up 94 Solving Problems TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ELIMINATE POSSIBLE INTERFERENCE Turn
173. talled in the computer click the Start button click Help and Support and then click Dell System Information 116 Adding and Replacing Parts Modem CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If you ordered the optional modem at the same time that you ordered your computer the modem is already installed 1 Follow the procedures in Before You Begin on page 109 2 Turn the computer over loosen the captive screws on the modem cover and then remove the modem cover 3 Remove the existing modem a Remove the screw securing the modem to the system board and set it aside b Pull straight up on the attached pull tab to lift the modem out of its connector on the system board and disconnect the modem cable Adding and Replacing Parts 117 1 modem screw 2 modem pull tab 3 modem connector on system board 4 modem 5 modem cable 4 Install the replacement modem a Connect the modem cable to the modem NOTICE The connector is keyed to ensure correct insertion If you feel resistance check the connector and realign the card b Align the modem with the screw holes and press the modem down into the connector on the system board c Replace the screw that secures the modem to the system board 5 Replace the modem cover Hinge Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructi
174. tatus warranty and repair information Service and support Service call status and support history service contract online discussions with technical support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Notebook System Software NSS If you reinstall the operating system for your computer you should also reinstall the NSS utility NSS provides critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel processors optical drives and USB devices NSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration Dell Support Website support dell com NOTE Select your region to view the appropriate support site To download Notebook System Software 1 Go to support dell com and click Downloads 2 Enter your Service Tag or product model 3 In the Download Category drop down menu click All 4 Select the operating system and operating system language for your computer and click Submit 5 Under Select a Device scroll to System and Configuration Utilities and click Dell Notebook System Software Software upgrades and troubleshooting hints Frequently asked questions hot topics and general health of your computi
175. te the system with respect to the receiver e Move the system away from the receiver Plug the system into a different outlet so that the system and the receiver are on different branch circuits Appendix 167 168 If necessary consult a representative of Dell Inc or an experienced radio television technician for additional suggestions The following information is provided on the device or devices covered in this document in compliance with the FCC regulations Product name Dell Inspiron 6400 and Inspiron E1505 Model number PP20L Company name Dell Inc Worldwide Regulatory Compliance amp Environmental Affairs One Dell Way Round Rock TX 78682 USA 512 338 4400 Macrovision Product Notice This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Appendix Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer A AC alternating current The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet ACPI advanced configuration and power
176. technical changes to your computer or advanced technical reference material for technicians or experienced users NOTE Drivers and documentation updates can be found at support dell com Warranty information Dell Product Information Guide Terms and Conditions U S only Safety instructions Product information Guita Regulatory information Ergonomics information End User License Agreement Finding Information 11 What Are You Looking For Find It Here How to set up my computer Service Tag and Express Service Code Microsoft Windows License Label 12 Finding Information Setup Diagram Setting Up Yo Service Tag and Microsoft Windows License These labels are located on the bottom of your computer Use the Service Tag to identify your computer when you use support dell com or contact technical support 0 HELL SERVICE TAG G8B8888 eene EXPRESS SERVICE CODE Enter the Express Service Code to direct your call when contacting technical support What Are You Looking For Find It Here Solutions Troubleshooting hints and tips articles from technicians online courses and frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information service call and order s
177. th your card X DDD To turn off only the Bluetooth wireless technology functionality right click the icon in the notification area and click Disable Bluetooth Radio To quickly enable or disable all wireless devices press Fn F2 DISPLAY LATCHES Keep the display closed About YourComputer 19 Left Side View 1 2 3 4 1 air vent 3 optical drive bay 2 security cable slot 4 optical drive tray eject button AN CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire AIR VENT The computer uses fans to create airflow through the vents which prevents the computer from overheating NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer For more information see the instructions included with the device 20 About Your Computer OPTICAL DRIVE BAY You can install devices such as a DVD drive or other optical drive in the optical drive bay For more information see Optical Drive on page 111 OPTICAL DRIVE TRAY EJECT BUTTON Press this button to eject a CD or DVD from the optical drive Right Side View 1 hard drive 3 5 in l media memory card 5 USB connect
178. the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for cable connection information Ensure that the scanner cables are securely connected to the scanner and the computer VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions
179. the same operating state it was in before entering standby mode NOTICE If your computer loses AC and battery power while in standby mode it may lose data Using a Battery 41 To enter standby mode e Click the Start button click Turn off computer and then click Stand by Or Depending on how you set the power management options on the Advanced tab see Configuring Power Management Settings on page 43 in the Power Options Properties window use one of the following methods Press the power button Close the display Press Fn Esc To exit standby mode press the power button or open the display depending on how you set the options on the Advanced tab You cannot make the computer exit standby mode by pressing a key or touching the touch pad Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits hibernate mode it returns to the same operating state it was in before entering hibernate mode NOTICE You cannot remove devices or undock your computer while your computer is in hibernate mode Your computer enters hibernate mode if the battery charge level becomes critically low To manually enter hibernate mode e Click the Start button click Turn off computer press and hold lt Shift gt and then click Hibernate or e Depending on how you set the power management options on the Adv
180. type of wireless network card that is installed in your computer see Checking Your Wireless Network Card on page 70 72 Setting Up a Network Determining the Wireless Network Device Manager Depending on the software installed on your computer different wireless configuration utilities may manage your network devices e Your wireless network card s configuration utility The Windows XP operating system To determine which wireless configuration utility is managing your wireless network card 1 Click the Start button point to Settings and then click Control Panel 2 Double click Network Connections 3 Right click the Wireless Network Connection icon and then click View Available Wireless Networks If the Choose a wireless network window states Windows cannot configure this connection the wireless network card s configuration utility is managing the wireless network card If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in range or to get more information the Windows XP operating system is managing the wireless network card For specific information about the wireless configuration utility installed on your computer see your wireless network documentation in the Windows Help and Support Center To access the Help and Support Center 1 Click the Start button and click Help and Support 2 Under Pick a Help topic click Dell User and System Guides 3 Under Device Guides
181. uch pad To select an object position the cursor on the object and lightly tap once on the surface of the touch pad or use your thumb to press the left touch pad button To select and move or drag an object position the cursor on the object and tap twice on the touch pad On the second tap leave your finger on the touch pad and move the selected object by sliding your finger over the surface To double click an object position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice The touch pad has silk screening on two sides to indicate scrolling capability in these scroll zones Scrolling is enabled by default To disable this feature modify the mouse properties through the Control Panel K NOTE The scroll zones may not work with all application programs For the scroll zones to function properly the application program must be able to use the touch pad scroll feature Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust its settings 1 Open the Control Panel click Printers and Other Hardware and then click Mouse For information about the Control Panel see the Windows Help and Support Center To access the Help and Support Center see Windows Help and Support Center on page 13 In the Mouse Properties window click the Touch Pad tab to adjust touch pad settings Click OK to save the settings and close the wind
182. umber listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator K NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla Website www dell com ai E mail la techsupport dell com Technical Support toll free 800 335 0031 Antigua and Barbuda Website www dell com ag E mail la techsupport dell com Technical Support 1 800 805 5924 Aomen Technical Support Dell Dimension Dell 0800 105 Inspiron Dell OptiPlex Dell Latitude and Dell Precision Technical Support servers and storage 0800 105 Contacting Dell 133 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail la techsupport dell com E mail for desktop and portable computers la techsupport dell com E mail for ser
183. umeric keypad if numbers are displayed instead of letters Verify that the numbers lock light is not lit 90 Solving Problems Lockups and Software Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide The computer does not start up ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer A program stops responding or crashes repeatedly END THE PROGRAM 1 Press lt Crtl gt lt Shift gt lt Esc gt simultaneously 2 Click the Applications tab and select the program that is no longer responding 3 Click End Task LA NOTE The chkdsk program may run when you restart the computer Follow the instructions on the screen CHECK THE SOFTWARE DOCUMENTATION f necessary uninstall and then reinstall the program Software usually includes installation instructions in its documentation or on a floppy disk or CD A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configu
184. unable to carry out the command The message is usually followed by specific information for example Printer out of paper Take the appropriate action HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the computer remove the hard drive see Hard Drive on page 112 and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnostics see page 79 HARD DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive see Hard Drive on page 112 and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see page 79 HARD DISK DRIVE FAILURE The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive see Hard Drive on page 112 and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see page 79 Solving Problems HARD DISK DRIVE READ FAILURE The hard drive may be defective Shut down the computer remove the hard drive see Hard Drive on page 112
185. up all data before using PC Restore 104 Solving Problems To use PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen Immediately upon seeing the blue bar press lt Ctrl gt lt F11 gt If you do not press lt Ctrl gt lt F11 gt in time let the computer finish starting and then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot in the following step On the next screen that appears click Restore On the next screen click Confirm The restore process takes approximately 6 10 minutes to complete When prompted click Finish to reboot the computer K NOTE Do not manually shut down the computer Click Finish and let the computer completely reboot When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on Click Next The System Restore screen appears and the computer restarts After the computer restarts click OK Removing Dell PC Restore NOTICE Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer After you have removed Dell PC Restore you will not be able to use it to restore your computer s operating system Dell PC Restore enables you to rest
186. urn off nearby fans fluorescent lights or halogen lamps to check for interference REINSTALL THE AUDIO DRIVER See Reinstalling Drivers and Utilities on page 100 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 79 LA NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see page 22 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Solving Problems 97 98 Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings CHECK THE MOUSE CABLE Shut down the computer Disconnect the mouse cable check it for damage and firmly reconnect the cable If you are using a mouse extension cable disconnect it and connect the mouse directly to the computer TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE CHECK THE TOUCH PAD 1 Shut down the computer 2 Disconnect the mouse 3 Tum on the computer 4 At the Windows desktop use the touch pad to move the cursor around select an i
187. used to authenticate a user on computers equipped for smart cards software Anything that can be stored electronically such as computer files or programs S PDIF Sony Philips Digital Interface An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format which could degrade the quality of the file standby mode A power management mode that shuts down all unnecessary computer operations to save energy Strike Zone Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating shock or is dropped whether the computer is on or off surge protectors Prevent voltage spikes such as those that may occur during an electrical storm from entering the computer through the electrical outlet Surge protectors do not protect against lightning strikes or against brownouts which occur when the voltage drops more than 20 percent below the normal AC line voltage level Network connections cannot be protected by surge protectors Always disconnect the network cable from the network connector during electrical storms SVGA super video graphics array A video standard for video cards and controllers Typical SVGA resolutions are 800 x 600 and 1024 x 768 The number of colors and resolution that a program displays depends on the capabilities of the monitor the
188. utility partition on your hard drive 1 Shut down the computer through the Start menu 2 Connect the computer to an electrical outlet 164 Appendix 3 Turn on the computer When the DELL logo appears press F2 immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again When the boot device list appears highlight the device from which you want to boot and press Enter The computer boots to the selected device The next time you reboot the computer the previous boot order is restored Cleaning Your Computer AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Computer Keyboard and Display A CAUTION Before you clean your computer disconnect the computer from the electrical outlet and remove any installed batteries Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances Use a can of compressed air to remove dust from between the keys on the keyboard and to remove any dirt or lint from the display NOTICE To help prevent damage to the computer or display do not spray cleaning solution directly onto the display Only use products specifically designed for cleaning displays and follow the instructions that are included with the product
189. ve programs such as complex 3D graphics applications Running the computer in maximum performance mode See Configuring Power Management Settings on page 43 K NOTE It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD You can check the battery charge see Checking the Battery Charge on page 40 before you insert the battery into the computer You can also set power management options to alert you when the battery charge is low See Configuring Power Management Settings on page 43 for information about accessing QuickSet or the Power Options Properties window AN CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use a battery from other computers with your computer Usinga Battery 39 AN CAUTION Do not dispose of batteries with household waste When your battery no longer holds a charge call your local waste disposal or environmental agency for advice on disposing of a lithium ion battery See Battery Disposal in the Product Information Guide A CAUTION Misuse of the battery may increase the risk of fire or chemical burn Do not puncture incinerate disassemble or expose the battery to temperatures above 65 C 149 F Keep the battery away from children Handle damaged or leaking batteries with extreme care Damage
190. vent unauthorized access to your computer When you first start your computer you must assign a primary password at the prompt If you do not enter a password within 2 minutes the computer returns to its previous operating state When using passwords observe the following guidelines e Choose a password that you can remember but not one that is easy to guess For example do not use the names of family members or pets for passwords e tis recommended that you do not write down your password If you do write it down however ensure that the password is stored in a secure place Securing Your Computer 77 78 Do not share your password with other people Ensure that people are not watching you when you type your password NOTICE Passwords provide a high level of security for data in your computer or hard drive However they are not foolproof If you require more security obtain and use additional forms of protection such as smart cards data encryption programs or PC Cards or Mini Cards with encryption features To add or change passwords access User Accounts from the Control Panel If you forget any of your passwords contact Dell see Contacting Dell on page 133 For your protection Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer Computer Tracking Software Computer tracking software may enable you to locate your computer if it
191. vers and EMC storage products la_enterprise dell com Customer Care Technical Support Technical Support Services Sales toll free 0 800 444 0730 toll free 800 222 0154 toll free 0 800 444 0724 0 810 444 3355 Aruba Website www dell com aw E mail la techsupport dell com Technical Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 Website support ap dell com E mail support ap dell com contactus General Support 13DELL 133355 Austria International Access Code 900 Website support euro dell com E mail tech_support_central_ecurope dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Support for XPS Home Small Business Support for all other Dell computers Preferred Accounts Corporate Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 81 0820 240 530 17 0820 240 530 17 0820 240 530 00 Bahamas 134 Contacting Dell Website www dell com bs E mail la techsupport dell com Technical Support toll free 1 866 874 3038 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Barbados Website www dell com bb E mail la techsupport dell com Technical Support
192. video controller and its drivers and the amount of video memory installed in the computer S video TV out A connector used to attach a TV or digital audio device to the computer SXGA super extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 1024 SXGA super extended graphics array plus A video standard for video cards and controllers that supports resolutions up to 1400 x 1050 system board The main circuit board in your computer Also known as the motherboard system setup A utility that serves as an interface between the computer hardware and the operating system System setup allows you to configure user selectable options in the BIOS such as date and time or system password Unless you understand what effect the settings have on the computer do not change the settings for this program system tray See notification area T TAPI telephony application programming interface Enables Windows programs to operate with a wide variety of telephony devices including voice data fax and video text editor A program used to create and edit files that contain only text for example Windows Notepad uses a text editor Text editors do not usually provide word wrap or formatting functionality the option to underline change fonts and so on travel module A plastic device designed to fit inside the module bay of a porta
193. y open files and exit any open programs Insert the Drivers and Utilities CD In most cases the CD starts running automatically If it does not start Windows Explorer click your CD drive directory to display the CD contents and then double click the autorcd exe file The first time that you run the CD it might prompt you to install setup files Click OK and follow the instructions on the screen to continue From the Language drop down menu in the toolbar select your preferred language for the driver or utility if available A welcome screen appears Click Next The CD automatically scans your hardware to detect drivers and utilities used by your computer After the CD completes the hardware scan you can also detect other drivers and utilities Under Search Criteria select the appropriate categories from the System Model Operating System and Topic drop down menus A link or links appear s for the specific drivers and utilities used by your computer Click the link of a specific driver or utility to display information about the driver or utility that you want to install Click the Install button if present to begin installing the driver or utility At the welcome screen follow the screen prompts to complete the installation If no Install button is present automatic installation is not an option For installation instructions either see the appropriate instructions in the following subsections or click Extract follow the
194. ystem board in some computers expanding the capabilities of the computer Examples include video modem and sound cards expansion slot A connector on the system board in some computers where you insert an expansion card connecting it to the system bus ExpressCard A removable I O card adhering to the PCMCIA standard Modems and network adapters are common types of ExpressCards ExpressCards support both the PCI Express and USB 2 0 standard Express Service Code A numeric code located on a sticker on your Dell computer Use the Express Service Code when contacting Dell for assistance Express Service Code service may not be available in some countries extended display mode A display setting that allows you to use a second monitor as an extension of your display Also referred to as dual display mode extended PC Card A PC Card that extends beyond the edge of the PC Card slot when installed F Fahrenheit A temperature measurement scale where 32 is the freezing point and 212 is the boiling point of water FCC Federal Communications Commission A U S agency responsible for enforcing communications related 172 Glossary regulations that state how much radiation computers and other electronic equipment can emit floppy An electromagnetic form of storage media Also known as a floppy diskette or a floppy disk floppy drive A disk drive that can read and write to floppy disks

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