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Dell 4500 Personal Computer User Manual

1. 5 If necessary disconnect any cables connected to the card 6 Grasp the card by its top corners and ease it out of its connector 7 Ifyou are removing the card permanently install a filler bracket in the empty card slot opening a card card bracket 14 gt Ne slot connector NY system board filler bracket in empty card slot opening co If you need a filler bracket contact Dell K NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 8 Lower the retention arm and press it into place securing the card s in the computer NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 9 Close the computer cover reconnect the computer and devices to electrical outlets and turn them on 10 Remove the card s driver from the operating system Adding Parts 75 www dell com support dell com Adding Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover You can increase your computer memory by installing memory modules on the system board For information on the type of memory supported by your computer look under Memor
2. 29 DVD drive problems si iii be a bbe e DE da 29 Hard drive problems 29 E Mail Modem and Internet Problems 30 Error Messages 0 31 General Problems 0 33 A program stops responding 2 33 A program crashes repeatedly 04 33 A program is designed for an earlier Windows operating SYStemi sga poi sun Ss he Be ees PS ate Geek ab 33 A solid blue screen appears 00 4 34 Other software problems 2 34 Other technical problems a a a 35 General hardware problems 35 Keyboard Problems 36 Mouse Problems 0 37 Network Problems 38 Power Problems 0 39 Printer Problems 41 Scanner Problems 0 42 Sound and Speaker Problems 43 Video and Monitor Problems 22 2 44 If the screen is blank ooo aaa 44 If the screen is difficult to read 2 2 45 Contents 3 Advanced Troubleshooting Diagnostic Lights 2 20 2 0 2 0 48 Using System Restore 50 Creating a Restore Point 50 Restoring the Computer to an Earlier Operating State 51 Undoing the Last System Restore 52 Reinstalling Drivers 52 Using Windows XP Device Driver Rollback 53 Using the Dell Dimension ResourceCD 53 Resolving Software and Hardware Incompatibilities 54 Reinstalling Windows XP 55 4 Adding Parts Front and Back View of the Compute
3. 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Home and Small Business Technical Support Customer Care Sales Switchboard Fax Website support euro dell com E mail support euro dell com es es emaildell Corporate Technical Support Customer Care Switchboard Fax Website support euro dell com E mail support euro dell com es es emaildell 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 118 546 91 722 92 00 91 722 95 83 Appendix 107 www dell com support dell com Country City International Access Code Country Code City Code Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Department Name or Service Area Website and E Mail Address Technical Support Relational Customer Care Home Small Business Customer Care Fax Technical Support Sales Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Area Codes Local Numbers and Toll Free Numbers 08 590 05 199 08 590 05 642 08 587 70 527 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Technical Support Home and Small Business Technical Support Corporate Customer
4. See the program documentation to make sure that the values or characters you are entering are valid CHECK FOR VIRUSES Usea virus scanning program to check the hard drive floppy disks or CDs RESTART THE COMPUTER Save and close any open files exit any open programs and then shut down your computer through the Start menu instead of pressing the power button Otherwise you may lose data CHECK FOR COMPATIBILITY e Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information If necessary uninstall and then reinstall the program ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM See the software documentation for information If necessary uninstall and then reinstall the program Other technical problems Go TO THE DELL SUPPORT WEBSITE Goto support dell com for help with general usage installation and troubleshooting questions See Dell Technical Support Policy on page 94 for a description of the hardware and software support provided by Dell E MAIL DELL Goto the Dell Support website and then click E Mail Dell in the Communicate list Send an e mail message to Dell about your problem you can expect to receive an e mail message from Dell within hours See Dell Technical Support Policy on page 94 for a description of the
5. 115 V 60 Hz in most of North and South America and some Far Eastern countries such as South Korea and Taiwan 100 V 50 Hz in eastern Japan and 100 V 60 Hz in western Japan NOTE The voltage selection switch must be set to the 115V position even though the AC supply in Japan is 100 V 230 V 50 Hz in most of Europe the Middle East and the Far East NOTE Auto select power supplies do not require a voltage selection switch Your power supply may not have this switch Also be sure that your monitor and attached devices are electrically rated to operate with the AC power available in your location e To avoid shorting out your computer when disconnecting a network cable first unplug the cable from the network adapter on the back of your computer and then from the network jack When reconnecting a network cable to your computer first plug the cable into the network jack and then into the network adapter Safety Instructions 9 www dell com support dell com 10 Safety Instructions To help avoid possible damage to the system board wait 5 seconds after turning off the computer before disconnecting or connecting a non USB device from the computer To help prevent electric shock plug the computer and device power cables into properly grounded power sources These cables are equipped with three prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If y
6. If you forget your supervisor or setup password you cannot operate your computer or change settings in the system setup program until you clear the forgotten password s NOTICE The following procedure resets all standard settings for your computer Before proceeding record all current settings so that you can restore them when you finish this procedure 1 Shut down the computer see page 22 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Open the computer cover see page 66 4 Locate the configuration jumper on the system board see page 69 and move the jumper plug so that pins 2 and 3 are jumpered to clear the password when you turn on the computer 5 Close the computer cover see page 83 plug your computer into an electrical outlet and turn on the computer 6 Access the system setup program see page 90 and assign a new supervisor or setup password in the Maintenance menu 7 Exit and save the system setup program settings 8 After the computer boots turn it off and unplug it from the electrical outlet 9 Open the computer cover again 10 Move the configuration jumper plug so that pins 1 and 2 are jumpered the normal setting 11 Close the computer cover connect your computer and devices to electrical outlets and turn on the computer Replacing the Battery CAUTION Before you begin any of the procedures in this section follow the safety instru
7. 114 One Year Limited Warranty U S Only 114 Two Year Limited Warranty U S Only 2 2 000020 116 Three Year Limited Warranty U S Only 0002 120 Four Year Limited Warranty U S Only 2 2 20 0020 123 One Year Limited Warranty Canada Only 126 Two Year Limited Warranty Canada Only 222 128 Three Year Limited Warranty Canada Only 131 Contents Total Satisfaction Return Policy U S Only 135 One Year End User Manufacturer Guarantee Latin America and the Caribbean Only 2 en 136 Contents 7 8 Contents Safety Instructions Use the following safety guidelines to protect yourself and your computer When Using Your Computer A CAUTION Do not operate your computer with any cover s including the computer cover filler brackets front panel inserts and so on removed or opened e Your computer is equipped with either an auto sensing voltage selector or a manual voltage selection switch Computers with an auto sensing voltage selector do not have a voltage selection switch on the back panel and automatically detect the correct operating voltage Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage To help avoid damaging a computer with a manual voltage selection switch be sure that the voltage selection switch is set to match the AC power available at your location
8. 8 KB first level integrated 256 KB or 512 KB at full microprocessor speed System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Intel 845E four 15 4 Mb 512 KB 400 or 533 MHz data rate Expansion Bus Bus types Bus speed AGP connector AGP connector size AGP connector data width maximum AGP bus protocols PCI connectors PCI connector size PCI connector data width maximum PCI and AGP PCI 33 MHz AGP 66 MHz one 172 pins 32 bits 4x 2x modes at 1 5 V four 120 pins 32 bits Memory Architecture DDR SDRAM Memory connectors two Memory capacities 128 256 and 512 MB non ECC DDR SDRAM Minimum memory 128 MB Maximum memory 1GB Memory type DDR non ECC BIOS address F8000h Drives Externally accessible Internally accessible Available devices two 5 25 inch bays two 3 5 inch bays two bays for 1 inch high IDE hard drives ATA 100 Ultra DMA hard drive CD drive floppy drive Zip drive DVD drive DVD RW drive and CD RW drive Ports and Connectors Externally accessible Serial Parallel Video Keyboard Mouse USB Headphone Audio 9 pin connector 16550C compatible 25 hole connector bidirectional 15 hole connector 6 pin mini DIN connector or USB connector 6 pin mini DIN connector or USB connector two front panel and four back panel USB 2 0 compliant connectors front panel
9. Dell is not required to advise or remind you of appropriate backup and other procedures General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU Appendix 125 www dell com support dell com 126 Appendix If Dell elects to exchange a system or component the exchange
10. Public Americas Computers purchased by governmental agencies local state or federal medical institutions or educational institutions Customer Service and Technical Support Return toll free 1 800 234 1490 Material Authorization Numbers Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 Desktop and Portable Fee Based Technical Support toll free 1 800 433 9005 Sales Catalogs toll free 1 800 426 5150 Fax toll free 1 800 727 8320 TechFax toll free 1 800 950 1329 Dell Services for the Deaf Hard of Hearing or toll free 1 877 DELLTTY Speech Impaired 1 877 335 5889 Switchboard 512 338 4400 DellNet Technical Support toll free 1 877 Dellnet 1 877 335 5638 US Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 110 Appendix Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain an authorization number and write it clearly and prominently on the outside of the box 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include any accessories that belong with the item s being returned power cables CDs guides and so on if the return is for credit 4 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also
11. Appendix Limited Warranty Coverage During Year One During the one year period beginning on the invoice date Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request limited warranty service you must contact Dell s Customer Technical Support within the limited warranty period Sce Contacting Dell on page 95 to find the appropriate contact information for obtaining customer assistance If limited warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products If Dell repairs or replaces a product its limited warranty term is not extend
12. Direct sales from outside Toronto Sales Direct sales from within Toronto Sales Federal government education and medical Sales Major accounts TechFax 604 633 4966 604 633 4949 604 633 4955 toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 387 5759 416 758 2400 toll free 1 800 847 4096 toll free 1 800 387 5752 416 758 2200 toll free 1 800 567 7542 toll free 1 800 387 5755 toll free 1 800 950 1329 Cayman Islands General Support 1 800 805 7541 Appendix 97 www dell com support dell com Country City International Access Code Country Code City Code Chile Santiago Country Code 56 City Code 2 Department Name or Service Area Website and E Mail Address Sales Customer Support and Technical Support Area Codes Local Numbers and Toll Free Numbers toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts North Large Corporate Accounts Fast Large Corporate Accounts South Large Corporate Accounts GCP Large Corporate Accounts HK Large Corporate Accounts GCP HK toll free toll free toll free toll free toll free toll free toll free toll free toll free 800 858 2437 800 858 2333 800 858 2060 800 858 2222 800 858 2062 800 858 2999 80
13. FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THIS LIMITATION MAY NOT APPLY TO YOU DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to Dell s two year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repai
14. If the floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another disk to eliminate the possibility that the original floppy disk is defective e Insert a bootable floppy disk and reboot the computer ENSURE THAT THE DISK IS NOT FULL OR WRITE PROTECTED Ensure that the disk has available space and that it is not write protected locked See the following illustration back of floppy disk write protected E not write 1 protected Solving Problems 27 www dell com support dell com K HINT High speed CD drive vibration is normal and may cause noise This does not indicate a defect in the drive or the CD 28 Solving Problems NOTICE Do not attempt to clean drive heads with a swab You may accidentally misalign the heads which can render the drive inoperable CLEAN THE DRIVE Usea commercially available cleaning kit CD drive problems ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CHECK THE SPEAKERS AND
15. LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to Dell s three year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Total Satisfaction Return Policy U S Only If you are an end user customer who bought new products directly from a Dell company you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price If you are an end user customer who bought reconditioned or refurbished products from a Dell company you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price In either case the refund or credit will not include any shipping and handling charges shown on your invoice If you are an organiza
16. SUBWOOFER Sce Sound and Speaker Problems on page 43 ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Double click My Computer on the desktop If the CD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC See the Tell Me How help file for instructions on cleaning your CDs To access help files see page 26 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 54 Problems writing to a CD RW drive TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD RW pISc For information on power conservation modes see the Tell Me How help file or search for the keyword standby in Windows Help To access help files see page 26 CHANGE THE WRITE SPEED TO A SLOWER RATE The CD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before writing to the CD RW DVD drive problems TEST THE DRIVE WITH ANOTHER DVD Insert another DVD to eliminate the possibility that the original DVD is defective ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Double click My Computer on the desktop If the DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC See the Tell Me How help file for instructions on cle
17. THE COMPUTER If the mouse is functioning shut down the computer see page 22 After the computer shuts down press the power button to restart the computer e Ifthe computer does not respond to a keystroke or the mouse press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restart the computer CHECK THE KEYBOARD CABLE e Shut down the computer see page 22 reconnect the keyboard cable as shown on the Start Here setup diagram for your computer and then restart the computer e Ensure that the keyboard cable is firmly connected to the computer e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard If the new keyboard works the original keyboard is faulty CHECK FOR INTERRUPT REQUEST CONFLICTS Sce page 54 Mouse Problems RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off press the power button to restart the computer IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER RECONNECT THE MOUSE CABLE 1 Simultaneously press lt Ctrl gt lt
18. The Total Satisfaction Return Policy also does not apply to Dell EMC storage products Appendix 135 www dell com support dell com 136 Appendix One Year End User Manufacturer Guarantee Latin America and the Caribbean Only Guarantee Dell Computer Corporation Dell warrants to the end user in accordance with the following provisions that its branded hardware products purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean will be free from defects in materials workmanship and design affecting normal use for a period of one year from the original purchase date Products for which proper claims are made will at Dell s option be repaired or replaced at Dell s expense Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products Exclusions This Guarantee does not apply to defects resulting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third parties or the end user accidental or willful damage or normal wear and tear Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period The end user must always supply proof of purchase indicating name and address of the seller date of purchase model and serial
19. cable secondary drive first hard drive cable primary boot drive Close the computer cover sec page 83 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Closing the Computer Cover 1 Ensure that all cables are connected and fold cables out of the way Make sure that cables are not routed over the drive cage they will prevent the cover from closing properly Ensure that no tools or extra parts are left inside the computer Pivot the cover down and ensure that the release buttons click into place Adding Parts 83 www dell com support dell com 84 Adding Parts NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on SECTION 5 Appendix Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U S Only Contacting Dell Regulatory Information Limited Warranties and Return Policy www dell com support dell com Specifications Microprocessor Microprocessor type LI cache L2 cache Intel Pentium 4
20. different restore point or you can undo the restoration Advanced Troubleshooting 51 www dell com support dell com 52 Undoing the Last System Restore NOTICE Before undoing the last system restore save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs gt Accessories gt System Tools and then click System Restore 2 Select Undo my last restoration and click Next 3 Click Next The System Restore screen appears and then the computer automatically restarts 4 After the computer restarts click OK Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled Click the Start button and then click Control Panel Click Performance and Maintenance Click System Click the System Restore tab U BF WU N E Make sure that Turn off System Restore is unchecked Reinstalling Drivers NOTICE The Dell Support website and the De Dimension ResourceCD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer Sometimes you ca
21. hardware and software support provided by Dell CALL DELL If you cannot solve your problem by using the Dell Support website or e mail service call Dell for technical assistance see page 95 See Dell Technical Support Policy on page 94 for a description of the hardware and software support provided by Dell General hardware problems If your computer exhibits one or more of the following symptoms a device conflict may exist e Your computer locks up particularly while using a specific device e A recently added device does not work e A sound card emits noise or demonstrates other problems e Unintelligible characters print from the printer The mouse pointer does not move or stutters when it moves e Messages appear stating that the computer is not operating at maximum performance e Errors occur and programs crash for no apparent reason e Nothing displays on the monitor Solving Problems 35 www dell com support dell com 36 Solving Problems REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT Ifremoving the hardware resolves the conflict see the hardware documentation for configuration and troubleshooting instructions If the problem persists contact the hardware manufacturer for technical assistance CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL TROUBLESHOOTING INFORMATION CHECK FOR INTERRUPT REQUEST CONFLICTS See page 54 Keyboard Problems RESTART
22. it 6 Select the disable code from the drop down menu for example 70 7 Click Apply and then click OK ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe CONTACT YOUR INTERNET SERVICE PROVIDER Contact your Internet service provider for assistance CHECK FOR INTERRUPT REQUEST CONFLICTS Sce page 54 Error Messages A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Donotuse these characters in filenames Solving Problems 31 www dell com support dell com 32 Solving Problems A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button 2 Click Control Panel 3 Click Add or Remove Programs 4 Select the program you want to remove 5 Click the Change or Remove Program icon 6 See the program documentation for installation instructions INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable floppy disk or CD Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR A floppy disk is in the floppy drive Remove the floppy disk and restart the c
23. network 38 power 39 printer 41 scanner 42 sound and speakers 43 start up error messages 31 33 video and monitor 44 floppy drive fixing problems 27 front door 60 reattaching 62 H hard drive fixing problems 29 help file accessing 26 Index 139 I Internet fixing problems 30 IRO conflicts 54 memory adding 76 connectors 69 messages start up 31 33 modem fixing problems 30 monitor fixing problems 44 motherboard See system board N network fixing problems 38 setting up 21 Network Setup Wizard 21 0 operating system reinstallation Windows XP 55 140 Index P password clearing system setup 92 power fixing problems 39 turning off 22 printer connecting 18 fixing problems 41 reinstalling driver 19 setting up 18 troubleshooting 41 R RAM See memory reinstalling drivers 52 Windows XP 55 ResourceCD 52 return policy 135 S safety instructions 9 screen See monitor settings system setup program 90 shutdown 22 software reinstalling software 52 sound adjusting volume 43 fixing problems 43 speaker adjusting volume 43 fixing problems 43 specifications 86 system board 69 System Restore 50 55 system setup program 90 T technical assistance telephone numbers and addresses 95 warranty repair or credit 111 Tell Me How help file accessing 26 troubleshooting 24 turning off the compu
24. noncondensing 0 25 G at 3 to 200 Hz at 1 2 octave min 0 5 Gat 3 to 200 Hz at 1 2 octave min bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 670 m 50 to 35 000 ft At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Appendix 89 www dell com support dell com 90 Appendix Standard Settings The system setup program contains the standard settings for your computer NOTICE Unless you are an expert computer user don t change the settings for this program Certain changes might make your computer work incorrectly See the following figure for an example of the main program screen Dell Dimeazioa 4590 Setup Hain Liar Security Pi Boot BIOS Versio Bona Inca Specific Help Processor Type Intel Fentiua 4 Processor Speed Ain GHz Syrtes Buz Fraquency nno MHZ Cehe FAN nna ED Service Tag Total Meeocy mio RE Hoey Bank Hot Installed Mesiey Bank nia HE Select Menu Sytem Timer DO gia ho select Itin ETATER Datel HOIN Select je husema Setup Defeulta Care ad Frit Exit Help Viewing Settings 1 Turn on or restart your computer 2 When the blue DELL logo appears press lt F2 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Micros
25. responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Regulatory Information Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include but are not limited to AM FM commercial broadcast television cellular services radar air traffic control pager and Personal Communication Services PCS These licensed services along with unintentional radiators such as digital devices including computer systems contribute to the electromagnetic environment Appendix 111 www dell com support dell com 112 Appendix Electromagnetic Compatibility EMC is the ability of items of electronic equipment to function properly together in the electronic environment While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be deter
26. the screen is difficult to read CHECK THE MONITOR SETTINGS Sce the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE Winpows DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click Appearance and Themes 3 Click Display and then click the Settings tab 4 Try different settings for Screen resolution and Color quality RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell Me How help file for instructions To access help files see page 26 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 54 Solving Problems 45 9 SW 2 q04d HUIAJOS www dell com support dell com SECTION 3 Advanced Troubleshooting Diagnostic Lights Using System Restore Reinstalling Drivers Resolving Software and Hardware Incompatibili
27. time are automatically added to your restore point 5 Click Create 6 Click OK Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver first try using Device Driver Rollback see page 53 If that is unsuccessful then use System Restore NOTICE Before restoring the computer to an earlier operating state save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs gt Accessories gt System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and then click Next 3 Clicka calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in bold 4 Select a restore point and then click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer automatically restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a
28. type of problem YES See page 33 Solving Problems 25 www dell com support dell com Finding Help Information To ACCESS THE 7e Me How HELP FILE 1 Click the Start button and then click Help and Support 2 Click User and system guides and then click User s guides 3 Click Tell Me How To ACCESS WINDOWS HELP 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER See page 13 Battery Problems A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see page 93 If the battery still does not work properly contact Dell see page 95 26 Solving Problems Drive Problems Floppy drive problems ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Double click My Computer on the desktop
29. 0 858 2020 800 858 2355 800 858 2055 toll free 800 964108 toll free 800 907308 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 Czech Republic Prague International Access Code 00 Country Code 420 City Code 2 Technical Support Customer Care Fax TechFax Switchboard Website support euro dell com E mail czech_dell dell com 02 22 83 27 27 02 22 83 27 11 02 22 83 27 14 02 22 83 27 28 02 22 83 27 11 98 Appendix Country City International Access Code Country Code City Code Denmark Copenhagen International Access Code 00 Country Code 45 Department Name or Service Area Website and E Mail Address Technical Support Customer Care Relational Home Small Business Customer Care Switchboard Relational Fax Switchboard Relational Switchboard Home Small Business Fax Switchboard Home Small Business Website support euro dell com E mail Support Portable Computers den_nbk_support dell com E mail Support Desktop Computers den_support dell com E mail Support Servers Nordic_server_support dell com Area Codes Local Numbers and Toll Free Numbers 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominican Republic General Support 1 800 148 0530 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Cod
30. 00 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Technical Support Brussels Belgium Home Small Business Sales Brussels Belgium Corporate Sales Brussels Belgium Customer Care Brussels Belgium Fax Brussels Belgium Switchboard Brussels Belgium Website support euro dell com E mail tech_be dell com 02 481 92 88 toll free 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00 Macau Country Code 853 Technical Support Customer Service Penang Malaysia Transaction Sales toll free 0800 582 604 633 4949 toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Customer Service Transaction Sales Corporate Sales toll free 1 800 888 298 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 104 Appendix Country City International Access Code Country Code City Code Mexico International Access Code 00 Country Code 52 Department Name or Service Area Website and E Mail Address Customer Technical Support Sales Customer Service Main Area Codes Local Numbers and Toll Free Numbers 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00
31. 400 employees Large Corporate Accounts Sales Over 3500 employees Public Sales Government agencies educational institutions and medical institutions Global Segment Japan Individual User Faxbox Service Switchboard Website support jp dell com Area Codes Local Numbers and Toll Free Numbers toll free 0120 1984 35 81 44 556 4152 toll free 0120 1982 26 81 44 520 1435 toll free 0120 1984 33 81 44 556 3894 044 556 3801 044 556 4240 044 556 3494 044 556 3433 044 556 3440 044 556 3440 044 556 3469 044 556 1657 044 556 3490 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support Sales Customer Service Seoul Korea Customer Service Penang Malaysia Fax Switchboard toll free 080 200 3800 toll free 080 200 3600 toll free 080 200 3800 604 633 4949 2194 6202 2194 6000 Appendix 103 www dell com support dell com Country City International Access Code Country Code City Code Latin America Department Name or Service Area Website and E Mail Address Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Area Codes Local Numbers and Toll Free Numbers 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 46
32. Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover The computer s card connectors allow you to install different types of devices such as modems network adapters and video cards Installing a Card A Before you begin any of the procedures in this section follow the safety instructions on page 9 1 2 If you are replacing a card remove the current driver for the card from the operating system Shut down the computer see page 22 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Turn off any attached devices and disconnect them from their electrical outlets Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Open the computer cover see page 66 Press the tab on the card retention arm and raise the retention arm card edge connector card gt connector filler bracket tab card retention arm 7 Ifyou are installing a new card remove the filler bracket to create a card slot opening Then continue with step 9 8 Ifyou are replacing a card that is already installed in the computer remove the card see page 74 If necessary disconnect any cables connected t
33. Care Home and Small Business Customer Care Corporate Fax Switchboard Website support euro dell com E mail swisstech dell com E mail for French Speaking HSB and Corporate Customers support euro dell com ch fr emaildell 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support Technical Support Servers Transaction Sales Corporate Sales toll free 0080 60 1255 toll free 0080 60 1256 toll free 0080 651 228 or 0800 33 556 toll free 0080 651 227 or 0800 33 555 Thailand International Access Code 001 Country Code 66 Technical Support Customer Service Penang Malaysia Sales toll free 0880 060 07 604 633 4949 toll free 0880 060 09 108 Appendix Country City International Access Code Country Code City Code Trinidad Tobago Department Name or Service Area Website and E Mail Address General Support Area Codes Local Numbers and Toll Free Numbers 1 800 805 8035 U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support Direct PAD and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Governmen
34. Care 5795 999 Country Code 48 Sales 57 95 999 City Code 22 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Website support euro dell com E mail pl_support dell com Portugal Technical Support 800 834 077 International Access Code 00 Customer Care 800 300 415 or 800 834 075 Country Code 35 Puerto Rico Sales Fax E mail support euro dell com es es emaildell General Support 800 300 410 or 800 300 411 or 800 300 412 or 121 422 07 10 121 424 01 12 1 800 805 7545 106 Appendix Country City International Access Code Country Code City Code St Lucia Department Name or Service Area Website and E Mail Address General Support Area Codes Local Numbers and Toll Free Numbers 1 800 882 1521 Singapore Singapore International Access Code 005 Country Code 65 Technical Support Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 800 6011 051 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Technical Support Customer Care Sales Fax Switchboard Website support euro dell com E mail dell_za_support dell com 011709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia
35. Country Code 31 City Code 20 Technical Support Customer Care Home Small Business Sales Home Small Business Sales Fax Corporate Sales Corporate Sales Fax Fax Switchboard Website support euro dell com E mail tech_nl dell com 020 581 8838 020 581 8740 toll free 0800 0663 020 682 7171 020 581 8818 020 686 8003 020 686 8003 020 581 8818 New Zealand International Access Code 00 Country Code 64 Home and Small Business Government and Business Sales Fax 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Nicaragua General Support 001 800 220 1006 Appendix 105 www dell com support dell com Country City International Access Code Country Code City Code Norway Lysaker International Access Code 00 Country Code 47 Department Name or Service Area Website and E Mail Address Technical Support Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard Website support euro dell com E mail Support Portable Computers nor_nbk_support dell com E mail Support Desktop Computers nor_support dell com E mail Support Servers Nordic_server_support dell com Area Codes Local Numbers and Toll Free Numbers 671 16882 671 17514 23162298 671 16800 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Customer Service Phone 5795 700 International Access Code 011 Customer
36. Dell Dimension 4500 Owner s Manual DOLL www dell com support dell com Hints Notices and Cautions K HINT A HINT indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Tell Me How help file To access help files see page 26 Information in this document is subject to change without notice 2002 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo Dimension Inspiron Latitude OptiPlex Dell Precision DellPlus and DellNet are trademarks of Dell Computer Corporation EMC is the registered trademark of EMC Corporation Intel and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own This product incorpora
37. ES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to Dell s one year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a product or portion of a product the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The warranty term is two years beginning on the date of invoice as described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not co
38. Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the Start Here setup diagram for your computer 4 Start the computer IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER REMOVE THE POWER CABLE AND THEN RECONNECT THE MOUSE CABLE If the mouse is connected after the power is turned on the mouse appears to be nonfunctional To make the mouse function properly 1 While your computer is on remove the power cable from the back of the computer 2 Connect the mouse to the computer 3 Reconnect the power cable 4 Turn on your computer Pressing the power button does not clear the computers settings and does not restore mouse functionality CHECK THE MOUSE CABLE e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Ensure that the cable is firmly connected to the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse If the new mouse works the original mouse was faulty Solving Problems 37 www dell com support dell com 38 Solving Problems CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See pag
39. INT The front panel door is removable if you remove it or accidentally knock it off its hinges it snaps back in place For instructions on how to reattach the door see page 62 Windows license label USB 2 0 connectors headphone connector i May be located on the side of your computer Adding Parts 61 www dell com support dell com 62 Adding Parts Back View power connector voltage selection switch live Co keyboard connector a ID EUR TETE USB 2 0 connectors i serial omor IE Ln n i n ii li icine a i cities parallel connector TS i EFFFFFFE FEE fecale PE EUT PE orga diagnostic lights IMI ES nr ARMA CECCCCCrT USB 2 0 connectors FEEEEEEE pe D 5 FIFICICIFICIcO p rererere microphone _ TAP connector a cece CEE line out mimi video connector connector ma ina line i EEE ine in CCC connector Reattaching the Front Door and Hinge Arms To prevent damage to your computer the front door is designed to break away if it is opened up too far If the front door breaks away you might need to reattach both the front door and the hinge arms Reattaching the Front Door 1 Shut down the computer see page 22 2 Lower the hinge arms to the vertical position 3 Align the two clips on the inside of the front door with the two hinge arms 4 Press inward on the front door until it clips to both hinge arms front door clips 2 T
40. ITATION MAY NOT APPLY TO YOU Appendix 115 www dell com support dell com 116 Appendix DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to Dell s one year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a product or portion of a product the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty U S Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in mater
41. OT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to Dell s three year limited warranty only For P pply provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Four Year Limited Warranty U S Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects
42. ResourceCD into the CD or DVD drive Advanced Troubleshooting 53 www dell com support dell com K HINT The ResourceCD displays drivers only for hardware that came on your computer If you installed additional hardware those drivers might not be displayed by 6 the ResourceCD If those drivers are not displayed exit the ResourceCD program For drivers information see the documentation that came with that product 54 At the Welcome Dell System Owner screen click Next A message stating that the ResourceCD is detecting hardware in your computer appears The drivers that are used by your computer are automatically displayed in the My Drivers The ResourceCD has identified these components in your system window Click the driver that you want to reinstall and follow the instructions on the screen If a particular driver is not listed then that driver is not required by your operating system Resolving Software and Hardware Incompatibilities Microsoft Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured To check for conflicts on a computer running Windows XP 1 2 3 4 Advanced Troubleshooting Click the Start button and then click Control Panel Click Performance and Maintenance and then click System Click the Hardware tab and then click Device Manager In the Device Manager list check for conflic
43. T hinge arms 2 Nes gt front door Reattaching the Hinge Arms A CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 10 1 Shut down the computer see page 22 2 Disconnect the power cable from your computer 3 Remove the front door if it is attached The front door snaps off of the two hinge arms 4 Remove the front panel insert above the front door bay area Pull the bottom of the insert with your fingers to remove it Adding Parts 63 www dell com support dell com 64 Adding Parts front panel insert use fingers to pull here 5 Lift both hinge arms to the horizontal position 6 Use the two view slots to align the pivot bar with the two pivot bar slots view slots 2 i pivot bar slots 2 hinge arms in horizontal position SS pivot bar NOTICE Using excessive force to pull the hinge arms into place may damage the arms or the front panel 7 Pull the arms toward you until they snap into place If the hinge arms don t snap back into place on the first attempt slightly reposition the arms and try again Adding Parts 65 www dell com support dell com 66 Adding Parts 10 ll After the hinge arms snap into place lower and raise the arms two or three times to properly seat them Reattach the front panel insert R
44. TE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THIS LIMITATION MAY NOT APPLY TO YOU DELLS RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION Appendix 127 www dell com support dell com 128 Appendix DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAG
45. aning your DVDs To access help files see page 26 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 54 Hard drive problems RUN CHECK DISK 1 Double click My Computer on the desktop 2 Right click the drive letter local disk that you want to scan for errors and then click Properties 3 Click the Tools tab 4 Under Error checking click Check Now 5 Click Start HINT If you disable standby mode to write to a CD RW drive remember to reenable standby mode when you finish writing to the CD HINT Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives Solving Problems 29 www dell com support dell com K HINT Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network 30 Solving Problems CHECK FOR INTERRUPT REQUEST CONFLICTS See page 54 E Mail Modem and Internet Problems CHECK THE TELEPHONE LINE CONNECTION Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear a click when you insert the telephone line connector into the modem CHECK THE TELEPHONE JACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone device
46. atches and software updates Reference computer documentation product specifications and white papers 14 Safety Instructions What Are You Looking For Find it Here e How to set up my computer Start Here Setup Diagram Start Here Tips on using Windows e How to clean my computer e How to use my mouse and keyboard Tell Me How Help File 1 Click the Start button and then click Help and Support 2 Click User and system guides and then click User s guides 3 Click Tell Me How How to use Windows XP e Documentation for my computer and devices Windows XP Help and Support Center 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen Safety Instructions 15 9T SUOI 9N43SU f794OS www dell com support dell com SECTION 1 Setting Up Connecting a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Turning Off the Computer www dell com support dell com Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures such as e Removing the packaging e Installing the toner or ink cartridge e Loading paper Then follow the instructions that came with the printer to conne
47. between computers in a home or small office 1 Click the Start button point to All Programs gt Accessories gt Communications and then click Network Setup Wizard 2 On the welcome screen click Next 3 Click checklist for creating a network 4 Complete the checklist and required preparations and then return to Z HINT Selecting the the Network Setup Wizard connection method This 1 computer connects 5 Follow the instructions on the screen directly to the Internet enables the integrated firewall provided with Windows XP Setting Up 21 www dell com support dell com Turning Off the Computer NOTICE To prevent data loss you must turn off your computer through the Start menu rather than by pressing the power button K HINT If you are having l Save and close any open files and exit any open programs difficulty turning off your computer see General Problems on page 33 3 Click Turn off Click the Start button and then click Turn off Computer The computer automatically turns off after the shutdown process finishes 4 Turn off your monitor and any other devices connected to power 22 Setting Up SECTION 2 Solving Problems Finding Solutions Finding Help Information Battery Problems Drive Problems E Mail Modem and Internet Problems Error Messages General Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Pr
48. ce such as a foam pad that will sufficiently cushion it 1 Check the documentation for the drive to verify that it is configured for your computer 2 Perform an orderly computer shutdown using the operating system menu 3 Turn off your computer and any devices 4 Ground yourself by touching an unpainted metal surface on the chassis such as the metal around the card slot openings at the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 5 Disconnect your computer and devices from their power sources Also disconnect any telephone or telecommunication lines from the computer 6 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 7 Open the computer cover see page 66 8 Remove the two green plastic rails from the inside of the hard drive bay by gently pulling the rails up and out of the bay 9 Attach the rails to the hard drive using the two screws attached to the rails Ensure that the rail tabs are positioned at the back of the hard drive NOTICE Do not install any drive into the lower hard drive bay until you have removed the green drive rails
49. ct it to the computer If no information is provided see the following sections Parallel Printer 1 Turn off the computer see page 22 NOTICE Use only a standard IEEE parallel cable measuring 3 m 10 ft or less to connect the printer to the computer Use of a nonstandard cable may prevent the printer from working 2 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the parallel connector on the printer and snap the two clips into the two notches parallel connector A AN on computer Q screws 2 i A parallel connector on printer clips 2 SSX eG parallel printer cable notches 2 18 Setting Up 3 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 4 Install the printer driver if necessary see Installing the Printer Driver on page 19 USB Printer 1 Install the printer driver if necessary see the following section 2 Attach the USB printer cable to the USB connector on the computer and the printer The USB connectors only fit one way USB connector l ia computer Un USB printer cable USB connector on printer amp If you need to install a printer driver insert the printer installation CD into the CD or DVD drive Then follow the prompts on the screen using the instructions that came with the printer Installing the Print
50. ctions on page 9 A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery A CAUTION A new battery can explode if it is incorrectly installed Replace the 3 V CR2032 battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions 1 Record all the screens in the system setup program see page 90 so that you can restore the correct settings at step 7 2 Open the computer cover see page 66 3 Locate the battery socket BATTERY see page 69 4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver NOTICE To avoid damage to the system board while you pry the battery loose be sure to insert the plastic screwdriver between the battery and the socket not the system board battery socket ja battery BATTERY pali Appendix 93 www dell com support dell com 94 Appendix 5 Insert the new battery into the socket with the side labeled facing up and snap it into place 6 Connect your computer and devices to electrical outlets and turn them on NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the compute
51. da CNPJ No 72 381 189 0001 10 Dell Commercial do Brasil Ltda CNPJ No 03 405 822 0001 40 Avenida Industrial Belgraf 400 92990 000 Eldorado do Sul RS Brasil Dell Computer de Chile Ltda Coyancura 2283 Piso 3 Of 302 Providencia Santiago Chile Dell Computer de Colombia Corporation Carrera 7 115 33 Oficina 603 Bogota Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D E Appendix 137 8 I xIpuaddy www dell com support dell com Index A audio See sound battery disposal 12 replacing 93 BIOS 90 C cards adding 70 connectors 69 removing 74 CD drive fixing problems 28 CD RW drive fixing problems 29 Check Disk 29 computer back view 60 closing cover 83 error messages 31 33 front door 60 front view 60 internal parts 68 opening cover 66 computer continued specifications 86 turning off 22 conflicts resolving software and hardware incompatibilities 54 contact numbers 95 cover closing 83 opening 66 D Dell support policy 94 display See monitor drivers reinstalling 52 drives fixing problems 27 DVD drive fixing problems 29 E e mail fixing problems 30 error messages start up 31 33 F FCC notices 111 Files and Settings Transfer Wizard 20 finding solutions 24 fixing problems drive 27 e mail 30 Internet connection 30 modem 30
52. ds a parts replacement program to cover all nonstand ard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or application software sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product Contacting Dell When you need to contact Dell use the telephone numbers codes and Z HINT Toll free numbers electronic addresses provided in the following tables If you need assistance are for use within the country for which they are in determining which codes to use contact a local or an international listed operator See Dell Technical Support Pol
53. e 9 Technical Support Technical Support Fax Relational Customer Care Home Small Business Customer Care Fax Switchboard Website support euro dell com E mail fin_support dell com E mail Support Servers Nordic_support dell com 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 Appendix 99 www dell com support dell com Country City International Access Code Country Code City Code France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Department Name or Service Area Website and E Mail Address Home and Small Business Technical Support Customer Care Switchboard Switchboard Calls from outside of France Sales Fax Fax Calls from outside of France Website support euro dell com E mail support euro dell com fr fr emaildell Corporate Technical Support Customer Care Switchboard Sales Fax Website support euro dell com E mail support euro dell com fr fr emaildell Area Codes Local Numbers and Toll Free Numbers 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 01559471 00 01559471 00 0155947101 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Technical Support Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accoun
54. e 52 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 54 Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is connected as shown on page 21 CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER No light indicates that there is no network communication Try replacing the network cable These lights indicate there is network communcation e Green light indicates a 10 Mbps network connection e Orange light indicates a 100 Mbps network connection Blinking amber indicates network traffic light light ogo ii RESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS See page 54 Power Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Z HINT If the power light on the front is green and ADJ UST THE POWER PRO PERTIES Your computer may be in standby or your computer is not hibernate mode For information on power conservation modes see the Tell Me responding see How help file or search for the keyword standby or hibernate in Windows Help Diagnostic Lights on To access help files see page 26 page 48 IF THE POWER LIGHT IS BLINKING GREEN The c
55. e date time and time zone in the Date and Time Settings window and then click Next If you have a network card in your computer select the appropriate network settings If you do not have a network card this option does not appear Windows XP begins to install its components and configure the computer The computer automatically restarts When the Welcome to Microsoft screen appears click the green arrow icon at the bottom of the screen to continue Follow the directions on the screen to finish Remove the CD from the drive Reinstall the appropriate drivers sce page 52 Reinstall your virus protection software Reinstall your other software programs See the documentation supplied with the software for instructions Advanced Troubleshooting 57 8S Bulzyooysajqnosal paosueapy www dell com support dell com SECTION 4 Adding Parts Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Installing and Removing Cards Adding Memory Adding or Replacing the AGP Card Adding a Second Hard Drive Closing the Computer Cover www dell com support dell com 60 Adding Parts Front and Back View of the Computer Front View CD volume control dial CD activity light CD drive eject CD headphone jack floppy drive ial cect button A floppy drive light hard drive light O power button K H
56. e problem persists or the computer has integrated video contact Dell see page 95 Advanced Troubleshooting 49 www dell com support dell com 50 Diagnostic Code Definition Corrective Action G G G Y Other failure Ensure that the cables are properly connected from the hard drive CD drive and DVD drive to the system board see page 69 A B C D If the problem persists contact Dell see page 95 Using System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state System Restore also includes the following features NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them Creating a Restore Point Using the System Restore Wizard 1 2 3 4 Click the Start button Click Help and Support Click System Restore Follow the instructions on the screen Manually Creating Restore Points 1 Advanced Troubleshooting Click the Start button point to All Programs gt Accessories gt System Tools and then click System Restore Click Create a restore point Click Next 4 Type a name for your new restore point in the Restore point description field The present date and
57. econnect the power cable to your computer Reattach the front door as described on page 62 Opening the Computer Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your 1 computer from the electrical outlet before opening the cover Shut down the computer see page 22 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Turn off any attached devices and disconnect them from their electrical outlets Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board NOTICE Ensure that there is sufficient space to support the open cover at least 30 cm 1 ft of desk top space Lay the computer on its side so that the arrow on the bottom of the computer points up Locate the two release buttons shown in the illustration Then press the two release buttons as you lift the cover release button release button 67 Adding Parts www dell com support dell com Looking Inside Your Computer K HINT The AGP card is A CAUTION Before you begin any of the procedures in this section removed from the follow the safety instructions on page 9 following illustration to provide a better view of the inside of your computer NOTICE Be careful when opening the co
58. ed Limited Warranty Coverage During Years Two Three and Four During the second third and fourth years of this limited warranty Dell will provide on an exchange basis and subject to Dell s Exchange Policy in effect on the date of the exchange replacement parts for the Dell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to Dell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect Dell will include a prepaid shipping container with cach replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The limited warranty term for a replacement part is the remainder of the limited warranty term You will pay Dell for replacement parts when the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will be in accordance with Dell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data
59. ell Computer de M xico S A de C V al Cuidado de Kuehne amp Nagel de M xico S de R I Avenida Soles No 55 Col Pe on de los Ba os 15520 M xico D E DHM 115 230 VAC 60 50 Hz 3 0 1 5 A Appendix 113 www dell com support dell com 114 Appendix Limited Warranties and Return Policy Dell branded hardware products purchased in the U S or Canada come with either a one year two year three year or four year U S only limited warranty To determine which warranty you purchased see the Dell invoice that accompanied your computer The following sections describe these limited warranties the manufacturer guarantee for Latin America and the Caribbean and the return policy for the U S One Year Limited Warranty U S Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The limited warranty term is one year beginning on the date of invoice as further described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with pr
60. en the computer cover see page 66 Card Removal 1 Remove the filler bracket by raising the card retention arm and sliding the bracket up filler bracket AMMAM MAMMA 2 On the card clip press the tab toward the card slot 3 Pull the card up and out of the card clip AGP card card clip lever TL AL card clip slot connector Adding Parts 79 www dell com support dell com Card Installation 1 To add or replace the card gently press it down into the slot connector until it clicks into place AGP card card clip N a Se SS card clip i NS slot connector 2 Release the card clip lever ensuring that the tab on the card clip lever fits into the notch on the front end of the card Secure the card by lowering the hinged lever on the back panel Close the computer cover sec page 83 3 4 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 5 Connect your computer and devices to electrical outlets and turn them on Adding a Second Hard Drive AN CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 80 Adding Parts NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surfa
61. ent Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIM
62. ents see page 76 Verify that the memory modules that you are installing are compatible with the computer see page 87 If the problem persists contact Dell see page 95 Advanced Troubleshooting Diagnostic Code Definition Corrective Action Gi Y Mov A B C D No memory modules are detected e Reinstall all memory modules see page 76 and then restart the computer e To eliminate the possibility of a faulty memory connector remove all memory modules install one memory module if the computer supports a single module and restart the computer Then move the memory module to another connector and restart the computer If the problem persists contact Dell see page 95 Yo Goro N A B C D PCI bus failure has occurred 1 Determine if a conflict exists by removing a card not the video card see page 74 and then restarting the computer 2 If the problem persists reinstall the card that you removed remove a different card see page 70 and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 54 4 If the problem persists contact Dell see page 95 Y G Y G A B C D Video controller failure e If the computer has a video card remove the card and reinstall it see page 78 If th
63. er Driver 4 HINT You can connect USB devices while the computer is turned on HINT Your computer has six USB 2 0 connectors four on the back panel see page 62 and two inside the door on the front panel see page 60 HINT A driver isa software program that allows a hardware device controller to function properly and to communicate with the computer Setting Up 19 www dell com support dell com K HINT The CD that you need to place in your CD or DVD drive is titled Operating System 20 Setting Up If your printer installation CD does not automatically run click the Start button on the Microsoft Windows desktop click Run and type x setup exe where x is the letter of your CD or DVD drive usually drive D Then click OK and follow the prompts on your screen If your printer installation CD still does not run check the documentation that came with your printer for instructions on how to start the printer installation CD If you connect an older printer and it doesn t work after you install the driver access the system setup program see page 90 and ensure that the parallel port is set to operate in bidirectional mode To check if your printer driver is installed on a computer click Control Panel click Printers and Other Hardware and then click View installed printers or fax printers If your printer is listed in the Printers window the printer is ready to use Transferrin
64. es replacement You must report each instance of hardware failure to Dell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in Canada where applicable Shipments to other locations will be made freight collect Dell will include a prepaid shipping container with cach replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will pay Dell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will be in accordance with Dell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data Dell is not required to advise or remind you of appropriate backup and other procedures General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
65. es that should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 13 Close the computer cover see page 83 reconnect the computer and devices to electrical outlets and turn them on 14 Install any drivers required for the card as described in the card documentation Adding Parts 73 www dell com support dell com 74 Adding Parts Removing a Card A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 Shut down the computer see page 22 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Press the tab on the card retention arm and raise the retention arm card retention arm card bracket
66. exchange a system or component the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Appendix 119 www dell com support dell com 120 Appendix Three Year Limited Warranty U S Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The limited warranty term is three years beginning on the date of invoice as described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as spec
67. from the inside of the hard drive bay 10 Remove the first hard drive from the upper bay and install it in the lower bay a Disconnect the power and the hard drive cables from the back of the first hard drive Adding Parts 81 www dell com support dell com 82 Adding Parts b Press in the two green rail tabs and pull the first hard drive out of the upper bay c Gently slide the first hard drive into the lower bay until you hear a click d Reconnect the power and hard drive cables to the back of the first hard drive 11 Gently slide the new hard drive into the upper bay until you hear a click Ww SAT rail tabs 2 Fos A Yo second hard drive Ik in upper bay N lt first hard drive in SA lower bay _L_ hard drive bay 12 Connect a power cable to the drive NOTICE Match the colored strip on the cable with pin 1 on the drive 13 Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive Your computer uses cable select drive cables which means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device Be sure that the jumper setting on the new device is set for cable select see the documentation that came with the drive for information 14 15 16 power cable second hard drive
68. g Information to a New Computer Windows XP provides a Files and Settings Transfer Wizard to move data such as e mails window sizes toolbar settings and Internet bookmarks from one computer to another First you collect the data from the source computer and then you import the data to the new computer If the source computer uses another Windows operating system the wizard can be launched from the Windows XP operating system CD or from a floppy disk created on the Windows XP computer You can transfer the data to the new computer over a network or serial connection or you can store it on a removable medium such as a floppy disk a Zip disk or a writable CD To transfer information to a new computer 1 Click the Start button point to All Programs gt Accessories gt System Tools and then click Files and Settings Transfer Wizard On the welcome screen click Next 3 On the Which computer is this screen select New Computer and then click Next 4 Followthe instructions on the screen Setting Up a Home and Office Network Connecting to a Network Adapter Before your computer can communicate on a network your computer must have a network adapter installed and a network cable connected to it A network adapter N connector on computer A network cable Network Setup Wizard Windows XP provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection
69. he volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off Solving Problems 43 www dell com support dell com K HINT See the monitor documentation for troubleshooting procedures 44 Solving Problems Video and Monitor Problems If the screen is blank CHECK THE MONITOR POWER LIGHT Ifthe power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse PRESS THE MONITOR POWER BUTTON Firmly press the button to ensure that the monitor is turned on CHECK THE MONITOR CABLE CONNECTION Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins Ensure that the video cable is connected as shown on the Start Here setup diagram for your computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp SWAP THE POWER CABLES Swap the computer and monitor power cables to determine if the power cable is defective TEST THE VIDEO EXTENSION CABLE IF USED Ifyou are using a video extension cable and removing the cable solves the problem the cable is defective TEST ANOTHER MONITOR f another monitor is available connect it to the computer CHECK THE DIAGNOSTIC LIGHTS See page 48 If
70. ials and workmanship The limited warranty term is two years beginning on the date of invoice as further described in the following section Damage due to shipping the products to you is covered under this warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products Monitors keyboards and mice that are Dell branded or that are included on Dell s standard price list are covered under this warranty all other monitors keyboards and mice including those sold through the Dell Software and Peripherals program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Limited Warranty Coverage During Year One During the one year period beginning o
71. icy on page 94 for a description of the hardware and software support provided by Dell Appendix 95 www dell com support dell com Country City International Access Code Country Code City Code Antigua and Barbuda Contact Numbers and Addresses Department Name or Service Area Website and E Mail Address General Support Area Codes Local Numbers and Toll Free Numbers 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Tech Support and Customer Care Sales Tech Support Fax Customer Care Fax Website www dell com ar toll free 0 800 444 0733 1 810 444 3355 11 4515 7139 11 4515 7138 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Corporate Sales Transaction Sales Fax 1 300 65 55 33 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 Home Small Business Sales Home Small Business Fax Home Small Business Customer Care 01 795 67602 01 795 67605 01 795 67603 City Code 1 Preferred Accounts Corporate Customer Care 0660 8056 Home Small Business Technical Support 01 795 67604 Preferred Accounts Corporate Technical S
72. ifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products Monitors keyboards and mice that are Dell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the Dell Software and Peripherals program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Limited Warranty Coverage During Year One During the one year period beginning on the invoice date Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Contacting Dell on page 95 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if
73. in materials and workmanship The limited warranty term is four years beginning on the date of invoice as further described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products Monitors keyboards and mice that are Dell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the Dell Software and Peripherals program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Appendix 123 www dell com support dell com 124
74. in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Limited Warranty Coverage During Years Two and Three During the second and third years of this limited warranty Dell will provide on an exchange basis and subject to Dell s Exchange Policy in effect on the date of the exchange replacement parts for the Dell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to Dell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in Canada where applicable Shipments to other locations will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You
75. l com support dell com Country City International Access Code Country Code City Code Italy Milan International Access Code 00 Country Code 39 City Code 02 Department Name or Service Area Website and E Mail Address Home and Small Business Technical Support Customer Care Fax Switchboard Website support euro dell com E mail support euro dell com it it zdell Corporate Technical Support Customer Care Fax Switchboard Website support euro dell com E mail support euro dell com it it emaildell Area Codes Local Numbers and Toll Free Numbers 02 577 82690 02 696 821 14 02 696 821 13 02 696 821 12 02 577 82690 02 577 825 55 02 575 035 30 02 577 821 Jamaica General Support 1 800 682 3639 102 Appendix Country City International Access Code Country Code City Code Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Department Name or Service Area Website and E Mail Address Technical Support Server Technical Support Outside of Japan Server Technical Support Dimension and Inspiron Technical Support Outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support Outside of Japan Dell Precision OptiPlex and Latitude 24 Hour Automated Order Service Customer Care Business Sales Division Up to 400 employees Preferred Accounts Division Sales Over
76. mined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Relocate the computer with respect to the receiver e Move the computer away from the receiver e Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits If necessary consult a Dell Technical Support representative or an experienced radio television technician for additional suggestions Dell computer systems are designed tested and classified for their intended electromagnetic environment These electromagnetic environment classifications generally refer to the following harmonized definitions e Class A is typically for business or industrial environments e Class B is typically for residential environments For additional regulatory information see the Tell Me How help file that accompanied your computer To access the help file see page 26 NOM Information Mexico Only The following information is provided on the device s described in this document in compliance with the requirements of the official Mexican standards NOM Exporter Importer Ship to Model number Supply voltage Frequency Current consumption Dell One Dell Way Round Rock TX 78682 Dell Computer de M xico S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D E D
77. miniature jack three miniature jacks for line in line out and microphone Appendix 87 www dell com support dell com Ports and Connectors continued Internally accessible Primary IDE channel Secondary IDE channel 40 pin connector on PCI local bus 40 pin connector on PCI local bus Floppy drive 34 pin connector Video Video controller AGP 4X Audio Audio controller 1981A Controls and Lights Power control Power light Hard drive access light Diagnostic code lights push button green light on power button blinking green in sleep state solid green for power on state solid amber for possible internal power problem green four bicolor amber and green located on back panel Power DC power supply Wattage Heat dissipation Voltage see page 9 for important voltage setting information Backup battery 250 W 534 BTU fully loaded computer without monitor 90 to 135 V at 50 60 Hz 180 to 265 V at 50 60 Hz 100 V at 50 60 Hz for Japanese computers 3 V CR2032 coin cell Physical Height x Width x Depth Weight 42 5 x 18 1 x 44 7 cm 16 7 x 7 1 x 17 6 inches 12 7 kg 28 Ib Environmental Temperature Operating Storage Relative humidity Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage se 10 to 35 C 50 to 95 F 40 to 65 C 40 to 149 F 20 to 80
78. mputer cover to ensure that you do not inadvertently disconnect cables from the system board A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover computer cover D page 66 and page 83 drive cables power cables si hard drive page 80 filler brackets for empty card slots 4 page 70 system board page 69 Depending on the types of drives installed in your computer the cover may not open as widely as shown in the figure 68 Adding Parts System Board floppy drive CD drive connector hard drive connector connector FLOPPY SEC IDE PRI IDE front panel switch main power connector connector J60H1 MAIN POWER configuration jumper standby power light cu SS tat J6F2 page 92 memory module EEEE connectors 4 AGP slot connector DIMM 0 DIMM 1 qe 2 ay ae page 76 m s C a a microprocessor fan E connector J1D2 i microprocessor connector J1D1 _ __ _ Yon battery socket BATTERY page 93 PCI card connectors PCI SLOTS 1 4 page 70 cable connector J706A4 telephony voice modem 12 V power connector J5B1 connector J4B1 CD audio connector J5B2 On computers with the optional telephony modem Adding Parts 69 www dell com support dell com 70 Adding Parts Installing and Removing Cards A CAUTION
79. n fix a device problem by reinstalling its driver Advanced Troubleshooting Using Windows XP Device Driver Rollback Windows XP Device Driver Rollback replaces a device driver with the previously installed version if you install a new driver that causes system instability If Device Driver Rollback does not resolve the problem then try using System Restore sec page 50 to return your operating system to the operating state it was in before you installed the new device driver To use Device Driver Rollback 1 2 3 4 uw Click the Start button and then right click My Computer Click Properties Click the Hardware tab and then click Device Manager In the Device Manager window right click the device for which the new driver was installed and then click Properties Click the Drivers tab Click Roll Back Driver Using the Dell Dimension ResourceCD If using Device Driver Rollback or System Restore does not resolve the problem then reinstall the driver from the Dell Dimension ResourceCD 1 With the Windows desktop displayed insert the ResourceCD into the CD or DVD drive If this is your first time to use the ResourceCD go to step 2 If not go to step 5 When the ResourceCD Installation program starts follow the prompts on the screen When the InstallShield Wizard Complete window appears remove the ResourceCD and click Finish to restart the computer When you see the Windows desktop reinsert the
80. n the invoice date Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Contacting Dell on page 95 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Appendix 117 www dell com support dell com 118 Appendix Limited Warranty Coverage During Year Two During
81. nters and Other Hardware 4 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Tur off nearby fans fluorescent lights or halogen lamps to check for interference RUN THE SPEAKER DIAGNOSTICS Some speaker systems have self diagnostics See the speaker documentation for diagnostics instructions REINSTALL THE AUDIO SOUND DRIVER See page 52 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 54 Z HINT T
82. number name and address of the customer and details of symptoms and configuration at the time of malfunction including peripherals and software used Otherwise Dell may refuse the guarantee claim Upon diagnosis of a warranted defect Dell will make arrangements and pay for ground freight and insurance to and from Dell s repair replacement center The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell Limitation and Statutory Rights Dell makes no other warranty guarantee or like statement other than as explicitly stated above and this Guarantee is given in place of all other guarantees whatsoever to the fullest extent permitted by law In the absence of applicable legislation this Guarantee will be the end user s sole and exclusive remedy against Dell or any of its affiliates and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts or any other indirect or consequential loss arising from negligence breach of contract or howsoever This Guarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with Dell and or any other seller Dell World Trade LP One Dell Way Round Rock TX 78682 USA Dell Computadores do Brasil Lt
83. o the card Grasp the card by its top corners and ease it out of its connector 9 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer 10 Place the card in the connector and press down firmly Make sure that the card is fully seated in the slot If the card is full length insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board Insert the card firmly into the card connector on the system board Adding Parts 71 www dell com support dell com 72 11 Before you lower the retention arm make sure that not fully seated card fully seated card SN Pa ap bracket caught outside of slot bracket within slot e The tops of all cards and filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide Press the arm into place securing the card s in the computer Adding Parts card retention arm alignment guide alignment bar filler bracket NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 12 Connect any cabl
84. oblems Sound and Speaker Problems Video and Monitor Problems Finding Solutions Sometimes it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions www dell com support dell com 24 Solving Problems START HERE NO Is the power light on NO See page 39 yes Press a key or move the Is the power light blinking O mouse See the 7e Me How help file for information on standby mode Did you hear more than one beep when you turned on the computer YES Get technical assistance from Dell See page 95 NO Are you seeing an error message before Windows starts CONTINUE YES See page 31 Are you having a problem F YES d th tor See page 44 with O video or the monitor O YES s sound or the speakers O See page 43 YES he printer See page 41 YES he modem See page 30 YES he mouse See page 37 YES he keyboard O See page 36 YES the hard drive or a disk drive See page 27 YES the network adapter O See page 38 YES the scanner O See page 42 YES Windows error messages O See page 31 YES a program See page 33 YES the Internet O See page 30 YES your e mail O See page 30 Are you having some other
85. oduct instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products Monitors keyboards and mice that are Dell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the Dell Software and Peripherals program are not covered Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the limited warranty period Sec Contacting Dell on page 95 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipm
86. oft Windows desktop Then shut down your computer and try again System Setup Program Screens The system setup program screens display the current configuration information for your computer Information on the screen is divided into five areas e Title The area at the top of all system setup screens that displays your computer s model number Computer data Two boxes below the title that display the system processor L2 cache service tag and the version number of the BIOS Options A scrollable box listing options that define the configuration of your computer including installed hardware power conservation and security features Fields to the right of the listed options contain settings or values The settings and values that you can change are brighter on the screen All other settings and values are set by the computer and cannot be changed When lt Enter gt appears to the right of an option press lt Enter gt to access a pop up menu of additional options Key functions A line of boxes across the bottom of all system setup screens that lists keys and their functions within the system setup program Help Press lt F1 gt for information on the option that is selected highlighted Appendix 91 www dell com support dell com 92 Appendix Clearing Forgotten Passwords CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9
87. omputer NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so try running the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 95 THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk Try copying the file to a blank disk or using a larger capacity disk X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again General Problems A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click the Applications tab 3 Click the program that is no longer responding 4 Click End Task TURN THE COMPUTER OFF If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then press the power button again to turn on the computer You might lose data if you are unable to perform an operating system shutdown A program crashes repeatedly Z HINT Software usually includes installation CHECK THE SOFTWARE DOCUMENTATION Many software instructions in its manufacturers maintain websi
88. omputer is in standby mode Press a key on the keyboard or move the mouse to resume normal operation Solving Problems 39 www dell com support dell com 40 Solving Problems IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the voltage selection switch is set to match the AC power at your location see page 9 Bypass power protection devices power strips and power extension cables to verify that the computer turns on Swap the computer and monitor power cables to determine if the power cable is defective Ensure that the microprocessor power cable is securely connected to the system board see page 69 Ensure that the power supply cables are securely connected to the system board see page 69 Remove and then reinstall the memory modules see page 76 Remove and then reinstall any cards see page 70 Remove and then reinstall the video card if applicable see page 78 If the problem persists contact Dell see page 95 IF THE POWER LIGHT IS AMBER AND GREEN The computer is recei
89. ou must use an extension cable use a three wire cable with properly grounded plugs To help protect your computer from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or uninterruptible power supply Be sure that nothing rests on your computer s cables and that the cables are not located where they can be stepped on or tripped over Do not spill food or liquids on your computer If the computer gets wet contact Dell see page 95 Do not push any objects into the openings of your computer Doing so can cause fire or electric shock by shorting out interior components Keep your computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath your computer do not place your computer in a closed in wall unit or on a bed sofa or rug When Working Inside Your Computer Before you open the computer cover perform the following steps in the sequence indicated A CAUTION Do not attempt to service the computer yourself except as explained in this guide and elsewhere in Dell documentation Always follow installation and service instructions closely NOTICE To help avoid possible damage to the system board wait 5 seconds after turning off the computer before removing a component from the system board or disconnecting a device from the computer 1 Performan orderly computer shutdown using the operating system menu
90. placed part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term Appendix 121 www dell com support dell com 122 Appendix You will pay Dell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will be in accordance with Dell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data Dell is not required to advise or remind you of appropriate backup and other procedures General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO N
91. r 60 FrontiVieWwoz sed aod ale A ee i A a al 60 Back View Scotia i aa 62 Reattaching the Front Door and Hinge Arms 62 Reattaching the Front Door L00000 62 Reattaching the Hinge Arms 63 Opening the Computer Cover 66 Looking Inside Your Computer 68 System Bodkin die Boe teeta D estan Sordid lr i Beek 69 Installing and Removing Cards 20 2 2 22 2 70 Installing a Card 3 8 34 408 nee ee eR VR Ba eS 70 Removing a Card o 74 Adding Memory 76 Removing a Memory Module 76 Adding a Memory Module oa aaa a 77 Contents 5 6 Adding or Replacing the AGP Card 78 Card Removal i Ra a 79 Card Installation 0 0 0 80 Adding a Second Hard Drive 80 Closing the Computer Cover 83 5 Appendix Specifications 2 0 86 Standard Settings 2 2 en 90 Viewing Settings Li ia cio avan ela Bnet ds 90 System Setup Program Screens o 91 Clearing Forgotten Passwords 0 92 Replacing the Battery 0 93 Dell Technical Support Policy U S Only 94 Definition of Dell Installed Software and Peripherals 95 Definition of Third Party Software and Peripherals 95 Contacting Dell 0 95 Contact Numbers and Addresses 0 96 Returning Items for Warranty Repair or Credit 111 Regulatory Information 2 111 NOM Information Mexico Only 113 Limited Warranties and Return Policy
92. r 7 Access the system setup program see page 90 and restore the settings you recorded in step 1 8 Properly dispose of the old battery see page 12 Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system application software and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals 2 Readyware and Custom Factory Integration DellPlus i Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell limited warranty for your computer However Dell also exten
93. r a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See page 52 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 54 Z HINT Dell does not cover the printer s warranty If you need technical assistance for your printer call the printer s manufacturer See the printer documentation for the correct phone number Solving Problems 41 www dell com support dell com K HINT Dell does not cover the scanner s warranty If you need technical assistance for your scanner call the scanner s manufacturer See the scanner documentation for the correct phone number 42 Solving Problems Scanner Problems CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e If your scanner has a power cable ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on Ensure that the scanner cable is firmly connected to the computer and to the scanner VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT Winpows 1 Click the Start button 2 Click Control Panel 3 Click Pri
94. r s to be covered by the limited warranty Three Year Limited Warranty Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The warranty term is three years beginning on the date of invoice as described in the following text Appendix 131 www dell com support dell com 132 Appendix Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products Monitors keyboards and mice that a
95. re Dell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the Dell Software and Peripherals program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Limited Warranty Coverage During Year One During the one year period beginning on the invoice date Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Contacting Dell on page 95 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s
96. ree with the license information If your computer already has Windows XP installed and you want to recover your current Windows XP data type r to select the repair option and then go to step 16 If you want to install a new copy of Windows XP press lt Esc gt to select the fresh copy option and then press lt Enter gt on the next screen to select the highlighted partition recommended Then follow the instructions on the screen The Windows XP Setup screen appears and Windows XP begins to copy files and install the devices The computer automatically restarts multiple times before it requires additional input When the Welcome to Microsoft screen appears click the green arrow icon at the bottom of the screen to continue Follow the directions on the screen to finish When the Regional Settings screen appears select the settings for your locale and then click Next Enter your name and organization in the Personalize Your Software screen and then click Next If you are reinstalling Windows XP Home Edition enter a name for your computer when the Computer Name window appears and then click Next If you are reinstalling Windows XP Professional enter a name for your computer and a password when the Computer Name and Administrator Password window appears and then click Next 12 13 14 15 16 17 18 19 If the Modem Dialing Information screen appears enter the requested information Then click Next Enter th
97. rocedures General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to Dell s two year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to
98. rtical guides at each end of the connector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module 4 Close the computer cover see page 83 Adding Parts 77 www dell com support dell com 78 Adding Parts NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 5 Connect your computer and devices to electrical outlets and turn them on 6 Right click the My Computer icon and then click Properties 7 Click the General tab 8 To verify that the memory is installed correctly check the amount of memory RAM listed see page 90 Adding or Replacing the AGP Card A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Your Dell computer provides a connector for an AGP card 1 Shut down the computer see page 22 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Op
99. s sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack USE A DIFFERENT TELEPHONE LINE If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH Winpows 1 Click the Start button and then click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties 1 Click the Start button and then click Control Panel 2 Click Printers and Other Hardware and then click Phone and Modem Options 3 Click your connection type to highlight it 4 Click the Dialing Rules tab and then click Edit 5 Click the To Disable Call Waiting box to place a checkmark in
100. sec page 22 2 Turn off your computer and any devices 3 Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components 4 Disconnect any devices connected to the computer including the monitor from their electrical outlets to reduce the potential for personal injury or shock Also disconnect any telephone or telecommunication lines from the computer 5 Disconnect the power cable to your computer and then press the power button to ground the system board In addition take note of these safety guidelines when appropriate e When you disconnect a cable pull on its connector not on the cable itself As you pull connectors apart keep them evenly aligned to avoid bending any pins Also before you connect a cable make sure that both connectors are correctly oriented and aligned e Handle components and cards with care Don t touch the components on a card Hold a card by its edges or by its metal bracket A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Protecting Against Electrostatic Discharge To prevent sta
101. t amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Website support euro dell com Customer Care Website dell co uk Ica customerservices E mail dell_direct_support dell com 0870 908 0500 0870 908 0800 01344 373 185 or 01344 373 186 0870 906 0010 0870 908 0500 01344 373 196 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 Appendix 109 www dell com support dell com Country City International Access Code Country Code City Code U S A Austin Texas International Access Code 011 Country Code 1 Department Name or Service Area Area Codes Website and E Mail Address Local Numbers and Toll Free Numbers Automated Order Status System toll free 1 800 433 9014 AutoTech For portable and desktop computers toll free 1 800 247 9362 Dell Home and Small Business Group For portable and desktop computers Customer Technical Support Return Material toll free 1 800 624 9896 Authorization Numbers Customer Technical Support Home sales toll free 1 877 576 3355 purchased via www dell com Customer Service Credit Return Authorization toll free 1 800 624 9897 Numbers National Accounts Computers purchased by established Dell national accounts have your account number handy or value added resellers VARs Customer Service and Technical Support Return toll free 1 800 822 8965 Material Authorization Numbers
102. tems that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products Monitors keyboards and mice that are Dell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the Dell Software and Peripherals program are not covered Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Contacting Dell on page 95 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada where applicable Shipments to other locations will be made freight collect NO
103. ter 22 V video fixing problems 44 video memory connector 69 volume adjusting 43 W warranty information 114 Windows XP device driver rollback 53 Help 26 reinstalling 55 scanner 42 shutdown 22 Index 141
104. tes copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited April 2002 P N 9N756 Rev A00 Contents Safety Instructions 2 2 02 9 When Using Your Computer 9 When Working Inside Your Computer 2 10 Protecting Against Electrostatic Discharge 11 Battery Disposal gras a 60 a ee Ba be oe a eS 12 Finding Information for Your Computer 13 l Setting Up Connecting a Printer 0 18 Parallel Printer cai re A See BG de 18 USB Printer a eat ie e at 19 Installing the Printer Driver 00000 19 Transferring Information to a New Computer 20 Setting Up a Home and Office Network 21 Connecting to a Network Adapter 0 21 Network Setup Wizard o aaa 21 Turning Off the Computer 2 we 22 2 Solving Problems Finding Solutions 2 20 2 2 0 0 24 Finding Help Information 26 Battery Problems 26 Contents 3 4 Drive Problems 27 Floppy drive problems 27 CD drive problems 0 0 0 28 Problems writing to a CD RW drive
105. tes with information that may help you solve the documentation oron a problem Ensure that you properly installed and configured the program If floppy disk or CD necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs gt Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen Solving Problems 33 www dell com support dell com 34 Solving Problems A solid blue screen appears TURN THE COMPUTER OFF fthe computer does not respond to a keystroke or a proper shutdown press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restart the computer The chkdsk program automatically runs during the start up process Follow the instructions on the screen Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION BACK UP YOUR FILES IMMEDIATELY If your computer has a CD RW drive or a zip drive installed see the drive s documentation for instructions ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA
106. the second year of this limited warranty Dell will provide on an exchange basis and subject to Dell s Exchange Policy in effect on the date of the exchange replacement parts for the Dell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to Dell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in the continental U S where applicable Shipments to other locations where applicable will be made freight collect Dell will include a prepaid shipping container with cach replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will pay Dell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will be in accordance with Dell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data Dell is not required to advise or remind you of appropriate backup and other p
107. tic damage discharge static electricity from your body before you touch anything inside your computer and periodically while you work inside the computer You can do so by touching an unpainted metal surface on the back of the computer Safety Instructions 11 www dell com support dell com 12 Safety Instructions You can also take the following steps to prevent static damage Do not remove items from their antistatic packing material until you are ready to install them in your computer Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body e When transporting a sensitive component first place it in an antistatic container or packaging Battery Disposal Your computer uses a lithium battery For instructions about replacing the lithium battery in your computer see page 93 The lithium battery is a long life battery and it is very possible that you will never need to replace it Do not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the nearest battery deposit site Finding Information for Your Computer What Are You Looking For Find it Here e A diagnostic program for my computer e Drivers for my computer e My computer documentation e My device documentation ResourceCD You can use this CD to access documentation and reinstall drivers see page 52 How to set up a printer Ho
108. ties Reinstalling Windows XP www dell com support dell com Diagnostic Lights To help you troubleshoot a problem your computer is equipped with four lights on the back panel labeled A B C and D see page 62 These lights can be yellow or green When the computer starts normally the lights flash After the computer starts the lights remain green If the computer malfunctions the color and sequence of the lights identify the problem A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Diagnostic Code Definition Corrective Action Y YGG A B C D Memory modules are detected but a memory failure has occurred If you have one memory module installed reinstall it see page 76 and then restart the computer If you have two or more memory modules installed remove the modules reinstall one module see page 76 and then restart the computer If the computer starts normally reinstall an additional module Continue until you identify a faulty module or reinstall all modules without error If available install properly working memory of the same type into your computer see page 76 If the problem persists contact Dell see page 95 G YG Y A B C D Memory modules are detected but a memory configuration or compatibility error exists Be sure that there are no special memory module memory connector placement requirem
109. ting Dell on page 95 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Appendix 129 www dell com support dell com 130 Appendix Limited Warranty Coverage During Year Two During the second year of this limited warranty Dell will provide on an exchange basis and subject to Dell s Exchange Policy in effect on the date of the exchange replacement parts for the Dell hardware product s covered under this limited warranty when a part requir
110. tion that bought the products under a written agreement with Dell the agreement may contain different terms for the return of products than specified by this policy To return products you must contact Dell Customer Service to reccive a Credit Return Authorization Number See Contacting Dell on page 95 to find the appropriate contact information for obtaining customer assistance To expedite the processing of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment You may return software for refund or credit only if the sealed package containing the floppy disk s or CD s is unopened Returned products must be in as new condition and all of the manuals floppy disk s CD s power cables and other items included with a product must be returned with it For customers who want to return for refund or credit only either applications software or an operating system that has been installed by Dell the whole system must be returned along with any media and documentation that may have been included in the original shipment This Total Satisfaction Return Policy does not apply to Dell Software and Peripherals products which may be returned under Dell Software and Peripherals s then current return policy
111. ts Customer Care Public Accounts Customer Care Switchboard Website support euro dell com E mail tech_support_central_europe dell com 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Guatemala General Support 1 800 999 0136 100 Appendix Country City International Access Code Country Code City Code Hong Kong International Access Code 001 Country Code 852 India Department Name or Service Area Website and E Mail Address Technical Support Customer Service Penang Malaysia Transaction Sales Corporate Sales Technical Support Sales Area Codes Local Numbers and Toll Free Numbers toll free 800 96 4107 604 633 4949 toll free 800 96 4109 toll free 800 96 4108 1600 33 8045 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Ireland Technical Support UK Technical Support dial number within UK only Home User Customer Care Small Business Customer Care UK Customer Care dial number within UK only Corporate Customer Care Ireland Sales UK Sales dial number within UK only SalesFax Fax Switchboard Website support euro dell com E mail dell_direct_support dell com 1850 543 543 0870 908 0800 01 204 4095 01 204 4444 0870 906 0010 01 204 4003 01 204 4444 0870 907 4000 01 204 0144 01 204 5960 01 204 4444 Appendix 101 www del
112. ts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red x if the device has been disabled Double click any conflicting device listed to bring up the Properties window to determine what needs to be reconfigured or removed from the Device Manager Resolve these conflicts before checking specific devices Double click the malfunctioning device type in the Device Manager list Double click the icon for the specific device in the expanded list The Properties window appears 8 Resolve any IRQ conflicts as described in step 5 If an IRQ conflict exists the Device status area in the Properties window reports the cards or devices that share the device s IRQ You can also use the Windows XP Hardware Troubleshooter 1 Click the Start button 2 Click Help and Support 3 lype hardware troubleshooter in the Search field and then click the arrow to start the search 4 Click Hardware Troubleshooter in the Search Results list 5 Inthe Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer 6 Click Next Reinstalling Windows XP Before reinstalling the Microsoft Windows XP operating system to correct a problem try correcting the problem by performing a Windows XP System Restore see page 50 The reinstallation process can take to 2 hours and you will need to reinstall your drivers virus protection program and other sof
113. tware when the process is complete NOTICE The Operating System CD provides options for reinstalling your Windows XP operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative NOTICE To prevent conflicts with Windows XP you must disable any virus protection software installed on your computer before you reinstall Windows XP To reinstall Windows XP 1 To reinstall Windows XP insert the Operating System CD into the CD or DVD drive Close any program or utility that might run after you insert the CD into the drive Advanced Troubleshooting www dell com support dell com 56 10 ll Advanced Troubleshooting Turn off the computer see page 22 and then turn the computer on again When the blue DELL logo appears press lt F 12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down the computer and try again Use the arrow keys to select the CD ROM option and then press lt Enter gt When the Windows XP Setup screen appears press lt Enter gt to select To set up Windows now Read the information in the License Agreement window and then press lt F8 gt on your keyboard to ag
114. upport 0660 8779 Switchboard 01491040 Website support euro dell com E mail tech_support_central_europe dell com Barbados General Support 1 800 534 3066 96 Appendix Country City International Access Code Country Code City Code Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Department Name or Service Area Website and E Mail Address Technical Support Customer Care Home Small Business Sales Corporate Sales Fax Switchboard Website support euro dell com E mail tech_be dell com E mail for French Speaking Customers support euro dell com be fr emaildell Area Codes Local Numbers and Toll Free Numbers 02 481 92 88 02 48191 19 toll free 0800 16884 02 481 91 00 02 481 92 99 02 481 91 00 Bermuda General Support 1 800 342 0671 Brazil International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Tech Support Fax Customer Care Fax Sales Website www dell com br 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 Brunei Country Code 673 Canada North York Ontario International Access Code 011 Customer Technical Support Penang Malaysia Customer Service Penang Malaysia Transaction Sales Penang Malaysia Automated Order Status System AutoTech Automated technical support Customer Care From outside Toronto Customer Care From within Toronto Customer Technical Support Sales
115. ver damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products Monitors keyboards and mice that are Dell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the Dell Software and Peripherals program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Limited Warranty Coverage During Year One During the one year period beginning on the invoice date Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Contac
116. ving electrical power but an internal power problem might exist Ensure that the microprocessor power cable is securely connected to the system board see page 69 If the problem persists contact Dell see page 95 ELIMINATE INTERFERENCE Electrical appliances on the same circuit or operating near the computer can cause interference Other causes of interference are Power extension cables Keyboard and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet Printer Problems CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON See the printer documentation for power button information VERIFY THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information Ensure that the printer cable is connected as described on page 18 e Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDows 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers If the printer is listed right click the printer icon 5 Click Properties and then select the Ports tab Fo
117. w to troubleshoot and solve problems How to add parts How to contact Dell Warranty information e Express Service Code and Service Tag Number e Windows License Label Owner s Manual DAL Express Service Code and Windows License Label WWW DELL COM Service Tag XXXXX Express Service Code XX XXX XX Windows OS Professional OEM Nave Here Os AIO AA IVAN NIN EIE MOANA Product Kay XXX 000K HONK XXX XXXXX Located on your computer Safety Instructions 13 www dell com support dell com What Are You Looking For Find it Here e How to reinstall my operating system Operating System CD ERATING SYSTEM If you reinstall your operating system use the ResourceCD to reinstall drivers for the devices that came with your computer see page 55 Latest drivers for my computer Answers to technical service and support questions Online discussions with other users and technical support Documentation for my computer Dell Support website The Dell Support website provides several online tools including Knowledge Base hints tips and online courses Customer Forum online discussion with other Dell customers Upgrades upgrade information for components such as memory the hard drive and the operating system Customer Care contact information order status warranty and repair information Downloads drivers p
118. will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty These provisions apply to Dell s four year limited warranty only For provisions of any on site service contract covering your system refer to the separate on site service contract that you will receive One Year Limited Warranty Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The limited warranty term is one year beginning on the date of invoice as further described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any i
119. will pay Dell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will be in accordance with Dell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data Dell is not required to advise or remind you of appropriate backup and other procedures Appendix 133 www dell com support dell com 134 Appendix General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THIS LIMITATION MAY NOT APPLY TO YOU DELLS RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY
120. y in Technical Specifications on page 87 K HINT Memory 1 purchased from Dell is covered under your computer warranty 4 Shut down the computer see page 22 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Turn off any attached devices and disconnect them from their electrical outlets Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Open the computer cover see page 66 Removing a Memory Module 1 2 76 Adding Parts If your computer has an AGP card remove it see page 78 Press out the securing clip at cach end of the memory module connector Grasp the module and pull up If the module is difficult to remove gently case the module back and forth to remove it from the connector Adding a Memory Module 1 Press out the securing clip at cach end of the memory module connector memory module connectors securing clips 2 notches 2 memory module A connector cutouts 2 step 2 ZI step 3 2 Align the notches on the bottom of the module with the crossbars in the connector NOTICE To avoid damage to the memory module press the module straight down into the socket with equal force applied at each end of the module 3 Insert the module straight down into the connector ensuring that it fits into the ve
121. you use an address in the continental U S where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Limited Warranty Coverage During Years Two and Three During the second and third years of this limited warranty Dell will provide on an exchange basis and subject to Dell s Exchange Policy in effect on the date of the exchange replacement parts for the Dell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to Dell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the re

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