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Dell 150D Personal Computer User Manual

1. Lt Fr t o www dell com support dell com 20 Solving Problems Finding Solutions Sometimes it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions START HERE Is the power light on YES gee Press a key or move the YES Is the power light blinking O mouse See the Tell Me How help file for information on NO standby mode Did you hear more than one YES beep when you turned on the O computer Get technical assistance from Dell See page 84 Are you seeing an error YES message before Windows O See page 23 starts video or the monitor See page 23 with YES sound or the speakers See page 25 YES the printer See page 27 YES See ase 28 YES oen YES the keyboard See page 31 YES the hard drive or a disk drive Q See page 31 YES the network adapter See page 33 YES o YES YES E YES the Internet See page 36 YES o Are you having some other See page 37 type of problem Solving Problems 21 www dell com support dell com K HINT See the 7e Me How help file for information on the standby mode 22 Solving Problems Accessing Help Files To ACCESS THE Je Me How HELP FILE Microsoft Windows XP 1 Click the Start button and then click Help and Support 2 Click User and system guides and the
2. 37 Contents Reinstalling Drivers 2 2020200000 0000000 38 Using the Windows XP Device Driver Rollback 2 39 Resolving Software and Hardware Incompatibilities 40 Using System Restore 0 20200 00000 000 41 Creating a Restore Point 0 000 0 0000 42 Restoring the Computer to an Earlier Operating State 43 Undoing the Last System Restore 0020 44 Reinstalling Windows XP 20 2020202000200042 44 3 Adding Parts Front and Back View of the Computer 2 2 48 Removing the Computer Cover 2 202 0002 52 Rotating the Power Supply 2 20200220020000 53 Looking Inside YourComputer 2 2 2 20202022002 56 System Board 0 0 0 000 00000000004 57 Adding a 3 5 Inch Drive 2 20 2 200200000 58 Adding Cards aaa 00000000000 65 Removing Cards oaa a a 68 Adding Memory aaa a 69 Replacing the Computer Cover 2 aaa 71 4 Appendix Specifications 2 2 aaa 74 Standard Settings aaa aaa 78 Viewing Settings oaoa a a aa a a a 79 System Setup Program Screens aoaaa a aa 79 Contents 5 6 Clearing Forgotten Passwords 2 2 2022022 80 Replacing the Battery 20 20 020020000000 81 Dell Technical Support Policy U S Only 202 2 82 Definition of Dell Installed Software and Peripherals 83 Definition of Third Party Software and Peripherals
3. 22 0208 24 Contents 3 4 Sound and Speaker Problems 2 2020002 25 If your computer has speakers use this section to solve speaker problems 0 0 0 004 25 Printer Problems 2 2 20 202020020200 000 000 27 If you cannot print to a parallel port printer 02 27 If you cannot print toa USB printer 2020000 28 Scanner Problems 2 2 2 20 2020200202002200028 28 Modem Problems 0 0 00 0 0 000 29 Mouse Problems 2 20 2 20020200 000 000 30 Keyboard Problems 02020 000200 0000 31 Drive Problems 202 2002202002000 00 0 000 31 If you cannot save a file toa floppy disk 02 31 If you cannot play a music CD or install a program froma CD aaa a a a 32 If you have a hard drive problem 0 2 202002 33 Network Problems 2 2 202020 2002000 000 33 Microsoft Windows Error Messages 34 General Program Problems 2 2 2 0202022002 35 A program crashes oaa aa a 35 A program stops responding ooa a a a a 29 A program error causes the system to lock up 35 A solid blue screen appears ooa aa a a a L 36 A program is designed for an earlier Windows operating system o oa a a a a 36 Internet Connection Problems 2 36 If you have a problem with your Internet connection 36 E Mail Problems 2 2 2020200200020002000 37 Resolving Other Technical Problems
4. 83 Contacting Dell 2 20000000 000000000 84 Contact Numbers and Addresses 200 84 Returning Items for Warranty Repair or Credit 99 Regulatory Information 20 0200202000000 99 FCC Notices U S Only o aa aa a 101 Battery Disposal a au bow w eo ae om Ee Rw eS GS 103 NOM Information Mexico Only 2 02020000024 104 Limited Warranties and Return Policy 105 90 Day Limited Warranty United States Only 2 105 One Year Limited Warranty United States and Canada Only 826s ee ee boa ha oe ee ewe mS 107 Total Satisfaction Return Policy United States Only 110 Index ooa ee 111 Contents Safety Instructions Use the following safety guidelines to protect yourself and your computer When Using Your Computer A N CAUTION Do not operate your computer with any cover s including the computer cover filler brackets front panel inserts and so on removed or opened e To help avoid damaging your computer be sure that the voltage selection switch is set to match the AC power available at your location 115 V 60 Hz in most of North and South America and some Far Eastern countries such as South Korea and Taiwan 100 V 50 Hz in eastern Japan and 100 V 60 Hz in western Japan NOTE The voltage selection switch must be set to the 115V position even though the AC supply in Japan is 100 V 230 V 50 Hz in most of Europe the Middle East and
5. This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation Appendix 101 www dell com support dell com 102 Appendix Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will
6. To request warranty service you must call Dell within the warranty period Refer to Contacting Dell on page 84 to find the appropriate telephone number for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the United States Shipments to other locations will be made freight collect Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS
7. standards NOM Exporter Importer Ship to Supply voltage Frequency Input current rating Dell Computer Corporation One Dell Way Round Rock TX 78682 Dell Computer de M xico S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D E Dell Computer de M xico S A de C V al Cuidado de Kuehne amp Nagel de M xico S de R I Avenida Soles No 55 Col Pe on de los Ba os 15520 M xico D F 115 230 VAC 60 50 Hz 6 0 3 0 A or 4 0 2 0 A Limited Warranties and Return Policy The Dell branded hardware product you purchased comes with either a 90 day limited warranty or a one year limited warranty The information below is a description of Dell s 90 day and one year limited warranties for systems purchased in the United States or Canada The limited warranty covering your system will be noted on your invoice NOTE This information applies to the United States and Canada only unless specifically stated otherwise 90 Day Limited Warranty United States Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The warranty term is 90 days beginning on the date of invoice as further described below Damage due to shipping the product
8. 0870 907 4000 01 204 0144 01 204 5960 01 204 4444 Appendix 89 www dell com support dell com Country City International Access Code Country Code City Code Italy Milan International Access Code 00 Country Code 39 City Code 02 Jamaica 90 Appendix Department Name or Service Area Website and E Mail Address Home and Small Business Technical Support Customer Care Fax Switchboard Website support euro dell com E mail support euro dell com it it emaildell Corporate Technical Support Customer Care Fax Switchboard Website support euro dell com E mail support euro dell com it it emaildell General Support Area Codes Local Numbers and Toll Free Numbers 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 82 1 800 682 3639 Country City International Access Code Country Code City Code Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Department Name or Service Area Website and E Mail Address Technical Support Server Technical Support Outside of Japan Server Technical Support Dimension and Inspiron Technical Support Outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support Outside of Japan Dell Precis
9. 58 installing memory 69 Internet fixing problems 36 IRO conflicts 40 K keyboard fixing problems 31 memory adding 69 connectors 57 removing 69 messages start up 23 Windows 34 modem fixing problems 29 monitor fixing problems 23 motherboard See system board Mouse fixing problems 30 112 Index network fixing problems 33 setting up 17 Network Setup Wizard 17 P password clearing system setup 80 PCI card 65 power fixing problems 22 turning off 18 power supply rotating 53 printer connecting 14 fixing problems 27 reinstalling driver 16 setting up 14 troubleshooting 27 programs fixing problems 35 R RAM See memory regulatory notices 101 reinstalling drivers 38 ResourceCD 38 S safety instructions 7 ScanDisk 33 screen See monitor settings system setup program 78 shutdown 18 software fixing problems 35 reinstalling software 38 sound adjusting volume 25 fixing problems 25 speaker adjusting volume 25 fixing problems 25 specifications 74 system board connectors 57 System Restore 41 44 system setup program 78 T technical assistance telephone numbers and addresses 84 warranty repair or credit 99 Tell Me How help file accessing 22 troubleshooting 20 turning off the computer 18 V video fixing problems 23 volume adjusting 25 W warranty information 105 Wind
10. See the Tell Me How help file or search for the keyword standby in the Help and Support Center To access help files see page 22 Start Up Error Messages OPERATING SYSTEM NOT FOUND Call Dell for technical assistance see page 84 INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable floppy disk or CD Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR There is a floppy disk in the floppy drive Remove the floppy disk and restart the computer Video and Monitor Problems If the screen is blank K HINT See the documentation that came with your monitor for fault indications and troubleshooting procedures specific to your monitor CHECK THE VIDEO CABLE CONNECTION Check for bent pins most video cable connectors have missing pins but not bent pins Ensure that the video cable is connected as shown on the START HERE sheet for your computer PRESS THE MONITOR POWER BUTTON Be sure that you firmly pressed the monitor power button Solving Problems 23 www dell com support dell com 24 Solving Problems CHECK THE POWER LIGHT When the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp SWAP THE COMPUTER AND MONITOR POWER CABLES Swap the computer and monit
11. information Adding Parts 5l www dell com support dell com 52 Adding Parts Removing the Computer Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 7 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Shut down the computer see page 18 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Face the front of the computer Place your left hand on the left side of the computer Push back the release latch at the top back edge of the computer to release the computer cover into your left hand computer cover release latch A CAUTION Keep your hands clear of the metal edges on the computer 5 Lift the cover out from the curved hinge at the bottom of the computer Rotating the Power Supply CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 7 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover To access components on the system board or to add parts to the computer you
12. screens that lists keys and their functions within the system setup program e Help Press lt F1 gt for information on the option that is selected highlighted Appendix 79 www dell com support dell com 80 Appendix Clearing Forgotten Passwords CAUTION Before you begin this procedure follow the safety instructions listed in When Working Inside Your Computer on page 10 If you forget your user or setup password you cannot operate your computer or change settings in the system setup program until you clear the forgotten password s 1 2 NOTICE This process erases both the system and setup passwords Shut down the computer see page 18 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Remove the computer cover see page 52 Locate jumper PSWD on the system board see page 57 and remove the jumper plug Replace the computer cover see page 71 plug your computer into an electrical outlet and turn on the computer The existing password s will be erased Shut down the computer see page 18 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconn
13. shipment to Dell Collect on delivery packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Regulatory Information Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include but are not limited to AM FM commercial broadcast television cellular services radar air tratfic control pager and Personal Communication Services PCS These licensed services along with unintentional radiators such as digital devices including computer systems contribute to the electromagnetic environment Appendix 99 www dell com support dell com 100 Appendix Electromagnetic Compatibility EMC is the ability of items of electronic equipment to function properly together in the electronic environment While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try
14. 67604 0660 8779 01 491 040 1 800 534 3066 02 481 92 88 02 48191 19 toll free 0800 16884 02 481 91 00 02 481 92 99 02 481 91 00 1 800 342 0671 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 604 633 4966 604 633 4949 604 633 4955 Appendix 85 www dell com support dell com Country City International Access Code Country Code City Code Canada North York Ontario International Access Code 011 Cayman Islands Chile Santiago Country Code 56 City Code 2 China Xiamen Country Code 86 City Code 592 Colombia Costa Rica 86 Appendix Department Name or Service Area Website and E Mail Address Automated Order Status System AutoTech Automated technical support Customer Care From outside Toronto Customer Care From within Toronto Customer Technical Support Sales Direct sales from outside Toronto Sales Direct sales from within Toronto Sales Federal government education and medical Sales Major accounts TechFax General Support Sales Customer Support and Technical Support Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts North Large Corporate Accounts East Large Corporate Accounts South Large Corporate Accounts GCP Large Corporate Accounts HK Large Corporate Accounts GCP HK General Support General Support Local T
15. Dell Technical Support Policy U S Only Contacting Dell Regulatory Information Limited Warranties and Return Policy Z t o 3 wn Lt Fr t o www dell com support dell com 74 Appendix Specifications Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip Expansion Bus Bus types Bus speed PCI connectors PCI connector size PCI connector data width maximum Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Frequency Voltage Data bus width Intel Celeron microprocessor 32 KB 16 KB data cache 16 KB instruction cache 256 KB SRAM that resides in the processor s core The L2 cache runs at the processor s internal clock speed Intel 810E two 24 APIC mode 4 Mb 256 KB PCI version 2 2 PCI 33 MHz supports four three quarter length cards 120 pins 32 bits non ECC SDRAM modules two gold contacts 128 256 and 512 MB non ECC 128 MB non ECC 512 MB non ECC 100 MHz 3 3 V 64 bits Drives Externally accessible Internally accessible Ports and Connectors Externally accessible Serial Parallel Video Keyboard Mouse USB Audio Internally accessible Primary EIDE channel Secondary EIDE channel Floppy drive Video Video controller Audio Audio contr
16. If the printer is listed right click the printer icon 5 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is LPT1 Printer Port TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp REINSTALL THE PRINTER DRIVER See page 16 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 40 Solving Problems 27 www dell com support dell com K HINT If you need technical assistance for your scanner call the scanner s manufacturer see the documentation that came with the scanner for the correct phone number Dell does not cover the scanner s warranty 28 Solving Problems If you cannot print to a USB printer VERIFY THE PRINTER CABLE CONNECTIONS Ensure that the printer cable is connected as described on page 15 ENSURE THAT THE PRINTER IS TURNED ON See the documentation supplied with the printer VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers If the printer is listed right click the printer name 5 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is USB TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp REIN
17. OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to Dell s 90 day limited warranty only For provisions of any on site service contract covering your system refer to the separate on site service contract that you will receive One Year Limited Warranty United States and Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The warranty term is one year beginning on the date of invoice as further described below Damage due to shipping the products to you 1s covered under this warranty Otherwise this warranty does not cover damage due to external causes including accident abuse misuse probl
18. XP Insert the Operating System CD into the CD drive Close any program or utility that may start to run after you insert the CD into the drive 10 11 12 Turn off the computer see page 18 and then turn the computer on again When the blue DELL logo appears press lt F12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down the computer and try again Use the arrow keys to select the CD ROM option and then press lt Enter gt When the Windows XP Setup screen appears press lt Enter gt to select To set up Windows now Read the information in the License Agreement window and then press lt F8 gt on your keyboard to agree with the license information If your computer already has Windows XP installed and you want to recover your current Windows XP data type R to select the repair option and then go to step 16 If you want to install a new copy of Windows XP press lt Esc gt to select the fresh copy option and then press lt Enter gt on the next screen to select the highlighted partition recommended Then follow the instructions on the screen The Windows XP Setup screen appears and Windows XP begins to copy files and install the devices The computer automatically restarts multiple times before it requires additional input When the Welcome to Microsoft screen appears click the green arrow ico
19. from Dell on the World Wide Web at accessories us dell com sna segmenter asp Most Dell computer systems are classified for Class B environments However the inclusion of certain options can change the rating of some configurations to Class A To determine the electromagnetic classification for your system or device refer to the following sections specific for each regulatory agency Each section provides country specific EMC EMI or product safety information FCC Notices U S Only Most Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels located on the bottom or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system 1s considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo F your system is considered to be a Class B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions e
20. inch drive To add a second 3 5 inch drive 1 Shut down the computer see page 18 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Remove the computer cover see page 52 5 While facing the front of the computer press the front panel release tab on the top of the computer Swing the front panel away from the computer disengage the two retaining hooks on the front panel and carefully pull it away from the computer front panel release tab retaining hooks Adding Parts 59 www dell com support dell com 60 Adding Parts 6 Remove the front panel insert From the back of the front panel press the release tab to the side Then rotate the insert toward you and remove it from the front panel insert tabs PES release tab 7 Rotate the power supply see page 53 8 Remove the metal drive bay plate covering the bay Using a screwdriver pop out the metal plate from the left or right side of the computer a drive bay plate 7 Adding Parts 6l www dell com support dell com 9 Remove the extra rails from the front of the computer frame see the illustration below Instal
21. must rotate the power supply out of the way 1 Shut down the computer see page 18 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Remove the computer cover see page 52 Adding Parts 53 www dell com support dell com 54 Adding Parts 5 Lay the computer on its side as shown in the following illustration Press the release latch while lifting the power supply Rotate the power supply out of the computer while keeping the drive power cables clear power supply release latch drive power cables When you rotate the power supply back into the computer gently lift the and hold the drive cables out of the way Rotate the power supply into position until its release latch clicks Lay the drive power cables along the top of the latch power supply drive power cables Adding Parts 55 www dell com support dell com 56 Adding Parts Looking Inside Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 7 release latch and padlock ring AN C SS a IT pn bay XS EX JM hard drive power supply AC power receptacle I O
22. not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver 1s connected e Consult the dealer or an experienced radio television technician for help The following information is provided on the device or devices covered in this document in compliance with FCC regulations e Model number MCM e Company name Dell Computer Corporation One Dell Way Round Rock Texas 78682 USA Battery Disposal Your computer uses a lithium ion battery The lithium ion battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it see page 81 Do not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the nearest battery deposit site Appendix 103 www dell com support dell com 104 Appendix NOM Information Mexico Only The following information is provided on the device s described in this document in compliance with the requirements of the official Mexican
23. panel System Board In the illustration the text in parentheses indicates how items are identified on the system board serial fan connector microprocessor socket DIMM sockets connector SER FAN MICROPROCESSOR DIMM A DIMM _ B parallel page 69 connector PAR l O power input lo of video ae connector POWER connector VID f diagnostic lights DIAG PAA E O iA EEEE al floppy drive 2 interface connector il DSKT keyboard mouse of A 3 E primary IDE channel i i connector IDE 1 se lz page 58 aL g Ef secondary IDE channel 9 USB connectors USB 01 USB 23 lt lt microphone line out line in AUDIO i modem TAD S connector MODEM OA CD audio LO O CaA connectors KEYBD connector IDE 2 MOUSE TT Of page 58 a control panel connector FRONT PANEL speaker SPEAKER connector CD IN PCI card connectors O PCIL PGl2 PCI3 PCI4 page 65 o Q TT battery socket BATTERY page 81 power indicator AUX PWR password jumper PSWD page 80 Adding Parts 57 www dell com support dell com 58 Adding Parts Adding a 3 5 Inch Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 7 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Your computer includes one 3 5
24. shipping and handling charges shown on your invoice If you are an organization that bought the products under a written agreement with Dell the agreement may contain different terms for the return of products than specified by this policy To return products you must call Dell Customer Service to receive a Credit Return Authorization Number Refer to Contacting Dell on page 84 to find the appropriate telephone number for obtaining customer assistance To expedite the processing of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the tisk of loss or damage during shipment You may return software for a refund or credit only if the sealed package containing the diskette s or CD s is unopened Returned products must be in as new condition and all of the manuals diskette s CD s power cables and other items included with a product must be returned with it For customers who want to return for refund or credit only either applications software or an operating system that has been installed by Dell the whole system must be returned along with any media and documentation that may have been included in the original shipment This Total Satisfaction Return Policy does not apply to items purchased from our Software and Peripher
25. the Far East Also be sure that your monitor and attached devices are electrically rated to operate with the AC power available in your location e To avoid shorting out your computer when disconnecting a network cable first unplug the cable from the network adapter on the back of your computer and then from the network jack When reconnecting a network cable to your computer first plug the cable into the network jack and then into the network adapter e To help avoid possible damage to the system board wait 5 seconds after turning off the computer before disconnecting or connecting a non USB device from the computer Safety Instructions 7 www dell com support dell com 8 Safety Instructions To help prevent electric shock plug the computer and device power cables into properly grounded power sources These cables are equipped with 3 prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs To help protect your computer from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or uninterruptible power supply Be sure that nothing rests on your computer s cables and that the cables are not located where they can be stepped on or tripped over Do not spill food or liquids on your computer If the computer gets we
26. will be automatically purged If your computer experiences an operating system problem you can use System Restore from Safe Mode or Normal Mode to return your computer to an earlier operating state System Restore does not cause you to lose personal files stored in the My Documents folder data files or e mail messages after restoring the computer to an earlier time If you restore the computer to a point before you installed a program the program s data files won t be lost but you will have to reinstall the actual program again NOTICE It is important to make regular backups of your data files System Restore does not monitor changes to or recover your data files If the original data on the hard disk is accidentally erased or overwritten or becomes inaccessible because of a hard disk malfunction you will need your backup files to recover the lost or damaged data Solving Problems 41 www dell com support dell com 42 Solving Problems System Restore is enabled on your new computer However if you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and then click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Make sure that Turn off System Restore is unchecked Before proceeding with any System Restore function Dell recom
27. 18 NOTICE Use only a standard IEEE parallel cable measuring 3 m 10 ft or less to connect the printer to the computer Use of a nonstandard cable may prevent the printer from working 2 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the parallel connector on the printer and snap the two clips into the two notches parallel connector screws 2 a on computer parallel connector A printer parallel printer clips 2 cable SS X M notches 2 3 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 4 Install the printer driver if necessary see Installing the Printer Driver on this page USB Printer Follow the instructions that came with the USB printer to connect it to the computer If no information is provided then follow the instructions in this section K HINT You can connect USB devices while the 2 Attach the USB printer cable to the USB connector on the computer P E E on and the printer The USB connectors only fit one way l Install the printer driver if necessary see the following section Setting Up 15 www dell com support dell com K 16 HINT Your computer has four USB connectors on USB connector the back panel see N A on ene page 48 UR ca USB printer cable USB connector on printer amp GX 4 C
28. 60 889 toll free 1 800 819 339 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 Country City International Access Code Country Code City Code Austria Vienna International Access Code 900 Country Code 43 City Code 1 Barbados Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Bermuda Brazil International Access Code 0021 Country Code 55 City Code 51 Brunei Country Code 673 Department Name or Service Area Website and E Mail Address Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Home Small Business Technical Support Preferred Accounts Corporate Technical Support Switchboard Website support euro dell com E mail tech_support_central_europe dell com General Support Technical Support Customer Care Home Small Business Sales Corporate Sales Fax Switchboard Website support euro dell com E mail tech_be dell com E mail for French Speaking Customers support euro dell com be fr emaildell General Support Customer Support Technical Support Tech Support Fax Customer Care Fax Sales Website www dell com br Customer Technical Support Penang Malaysia Customer Service Penang Malaysia Transaction Sales Penang Malaysia Area Codes Local Numbers and Toll Free Numbers 01 795 67602 01 795 67605 01 795 67603 0660 8056 01 795
29. 8 Reinstall your virus protection software SECTION 3 Adding Parts fe Front and Back View of the Computer Removing the Computer Cover Rotating the Power Supply Looking Inside Your Computer Adding a 3 5 Inch Drive Adding Cards Adding Memory Replacing the Computer Cover t o 3 wn Lt Fr t o www dell com support dell com 48 Adding Parts Front and Back View of the Computer CD headphone CD activity light T CD drive eject connector E button CD volume AR control dial Sid Sites drive floppy drive light i eject button power button 7 hard drive light CD Activity Light The CD activity light is on when the computer reads data from the CD drive CD Drive Eject Button Press this button to eject your CD from the CD drive Floppy Drive Eject Button Press this button to eject a disk from the floppy drive Hard Drive Light The hard drive light is on when the computer reads data from or writes data to your hard drive Power Button Press the power button to turn on the computer NOTICE To turn off your computer perform a Windows shutdown rather than pressing the power button Otherwise you may lose data Floppy Drive Light The floppy drive light is on when the computer reads data from or writes data to the floppy drive CD Volume Control Dial Move the dial to adjust the volume of your audio CD CD Headphone C
30. Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard Website support euro dell com E mail swisstech dell com E mail for French Speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Technical Support Servers Transaction Sales Corporate Sales Technical Support Customer Service Penang Malaysia Sales Area Codes Local Numbers and Toll Free Numbers 08 590 05 199 08 590 05 642 08 587 70 527 08 590 05 594 08 590 05 185 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 toll free 0080 60 1255 toll free 0080 60 1256 toll free 0080 651 228 or 0800 33 556 toll free 0080 651 227 or 0800 33 555 toll free 0880 060 07 604 633 4949 toll free 0880 060 09 Country City International Access Code Country Code City Code Trinidad Tobago U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Department Name or Service Area Website and E Mail Address General Support Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support Direct PAD and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government Customer Care Home and Small Business Sal
31. Dell SmartStep 150D Owner s Manual DOLL www dell com support dell com Hints Notices and Cautions K HINT A HINT indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A N CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Tell Me How help file To access help files see page 22 Information in this document is subject to change without notice 2002 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text De the DELL logo SmartSteo Dimension Inspiron Latitude OptiPlex Dell Precision DellPlus and De Net are trademarks of Dell Computer Corporation Inte is a registered trademark and Ce eron is a trademark of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own This product incorporates copyright protection t
32. EING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk Try copying the file to a blank disk or use a larger capacity disk A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button 2 Click Control Panel 3 Click Add or Remove Programs 4 Select the program you want to remove 5 Click the Change or Remove Program icon 6 See the program documentation for installation instructions General Program Problems A program crashes SEE THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you to solve the problem A program stops responding END THE PROGRAM 1 Simultaneously press lt Ctrl gt lt Shift gt lt Esc gt 2 Click the Applications tab and then select the program that is no longer responding 3 Click the End Task button A program error causes the system to lock up K HINT ScanDisk may run when you restart the computer Follow the TURN THE COMPUTER OFF If your computer locks up and you are unable to i l instructions on the screen get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then press the power button again to turn on the computer You might lose data if yo
33. ILES TO A FLOPPY DISK Ensure that the floppy disk is not full or write protected locked See the following illustration back of floppy disk write protected i i not write protected If you cannot play a music CD or install a program from a CD HINT High speed CD drive vibration is normal and may cause noise This does not indicate a defect in the drive or the CD ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the speaker icon in the lower right corner of your screen If the CD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CLEAN THE DISC See the Tell Me How help file for instructions To access help files see page 22 ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted Solving Problems CHECK THE SPEAKERS AND SUBWOOFER See page 25 If you have a hard drive problem RUN SCANDISK 1 Click the Start button and then click My Computer 2 Right click on the drive letter local disk that you want to scan for errors and then click Properties 3 Click the Tools tab 4 Under Error checking click Check Now 5 Click Start CHECK FOR
34. INTERRUPT REQUEST CONFLICTS See page 40 Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the START HERE sheet for your computer CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER A green light indicates a 10 Mbps network connection and an orange light indicates a 100 Mbps network connection The light blinks amber when there is any network traffic If the light is dark try replacing the network cable RESTART THE COMPUTER vy to log on to the network again CONTACT YOUR NETWORK ADMINISTRATOR Verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS See page 40 Solving Problems 33 www dell com support dell com 34 Solving Problems Microsoft Windows Error Messages x IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Do not use these characters in filenames NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so try running the program that you want to use first THE FILE B
35. L Installing the Printer Driver Follow the instructions that came with the printer to install printer drivers If no information was provided with the printer then refer to the following instructions If you need to install a printer driver insert the printer installation CD into the CD drive Then follow the prompts on the screen using the instructions that came with the printer If your printer installation CD does not automatically run click the Start button on the Microsoft Windows desktop click Run and type x setup exe where x is the letter of your CD drive usually drive D Then click OK and follow the prompts on your screen If your printer installation CD still does not run check the documentation that came with your printer for instructions on how to start the printer installation CD If you connect an older printer and it doesn t work after you install the driver access the system setup program see page 78 and ensure that the parallel port is set to operate in bidirectional mode Setting Up To check if your printer driver is installed on a computer running the Windows XP operating system click the Start button click Control Panel click Printers and Other Hardware and then click View installed printers or fax printers If your printer is listed in the Printers window the printer is ready to use Transferring Information to a New Computer Windows XP provides a Files and Settings Transfer Wizard to mo
36. RE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell Me How help file for instructions To access help files see page 22 CHECK FOR ADDITIONAL ADJUSTMENTS See the documentation that came with your monitor for any additional adjustments that your monitor may require ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click Appearance and Themes 3 Click Display and then click the Settings tab 4 Iry different settings for Screen resolution and Color quality CHECK FOR INTERRUPT REQUEST CONFLICTS See page 40 Sound and Speaker Problems If your computer has speakers use this section to solve speaker problems ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED 0 N See the setup diagram supplied with the speakers K HINT The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs make sure that you did not turn the player volume down or off Solving Problems 25 www dell com support dell com 26 Solving Problems ADJUST THE SPEAKER CONTROLS Adjust the volume bass or treble controls to eliminate distortion VERIFY THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the START HERE sheet for your computer and the setup diagram supplied with the speakers ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon
37. S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Technical Support Brussels Belgium Home Small Business Sales Brussels Belgium Corporate Sales Brussels Belgium Customer Care Brussels Belgium Fax Brussels Belgium Switchboard Brussels Belgium Website support euro dell com E mail tech_be dell com Technical Support Customer Service Penang Malaysia Transaction Sales Technical Support Customer Service Transaction Sales Corporate Sales Area Codes Local Numbers and Toll Free Numbers 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 02 481 92 88 toll free 080016884 02 481 91 00 02 48191 19 02 481 92 99 02 481 91 00 toll free 0800 582 604 633 4949 toll free 0800 581 toll free 1 800 888 298 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Country City International Access Code Country Code City Code Mexico International Access Code 00 Country Code 52 Netherlands Antilles Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 New Zealand International Access Code 00 Country Code 64 Nicaragua Department Name or Service Area Website and E Mail Address Customer Technical Support Sales Customer Service Main General Support Technical Support Customer Care Home
38. STALL THE PRINTER DRIVER See page 16 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 40 Scanner Problems CHECK THE POWER CABLE CONNECTION Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on CHECK THE SCANNER CABLE CONNECTION Ensure that the scanner cable is firmly connected to the computer and to the scanner UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button REINSTALL THE SCANNER DRIVER Reinstall the scanner driver See the scanner documentation for instructions CHECK FOR INTERRUPT REQUEST CONFLICTS See page 40 Modem Problems K HINT Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE CONNECTION Verify that the telephone line is connected to the green connector on the modem The green line in connector has either a LINE IN label or a connector shaped icon next to it Make sure you hear a click when you insert the telephone line connector CHECK THE TELEPHONE JACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and connect the mode
39. Small Business Sales Home Small Business Sales Fax Corporate Sales Corporate Sales Fax Fax Switchboard Website support euro dell com E mail tech_nl dell com Home and Small Business Government and Business Sales Fax General Support Area Codes Local Numbers and Toll Free Numbers 001 877 384 5979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 800 882 1519 020 581 8838 020 581 8740 toll free 0800 0663 020 682 7171 020 581 8818 020 686 8003 020 686 8003 020 581 8818 0800 446 255 0800 444 617 0800 441 567 0800 441 566 001 800 220 1006 Appendix 93 www dell com support dell com Country City International Access Code Country Code City Code Norway Lysaker International Access Code 00 Country Code 47 Panama Peru Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Portugal International Access Code 00 Country Code 35 Puerto Rico St Lucia 94 Appendix Department Name or Service Area Website and E Mail Address Technical Support Relational Customer Care Home Small Business Customer Care Switchboard Fax Technical Support Upplands Vasby Sweden Fax Switchboard Website support euro dell com E mail nor_support dell com E mail Support for Servers Nordic_server_support dell com General Support General Support Customer Service Phone Custo
40. TIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL INDIRECT SPECIAL PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL INDIRECT SPECIAL PUNITIVE OR CONSEQUENTIAL DAMAGES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to Dell s one year limited warranty only For provisions of any on site service contract covering your system refer to the separate on site service contract that you will receive Appendix 109 www dell com support dell com 110 Appendix Total Satisfaction Return Policy United States Only If you are an end user customer who bought new products directly from a Dell company you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price If you are an end user customer who bought reconditioned or refurbished products from a Dell company you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price In either case the refund or credit will not include any
41. als division For those items please instead refer to the Software and Peripherals division s then current return policy The Total Satisfaction Return Policy also does not apply to Dell EMC storage products Index A audio See sound battery disposal 103 replacing 81 BIOS 78 C cards adding 65 connectors 57 removing 68 CD drive fixing problems 32 computer back view 48 crashes 35 error messages 23 front door 48 front view 48 internal parts 56 removing cover 52 replacing cover 71 specifications 74 turning off 18 conflicts resolving software and hardware incompatibilities 40 connectors 57 contact numbers 84 Cover removing 52 replacing 71 crashes 35 D Dell support policy 82 display See monitor drivers reinstalling 38 drives adding a 3 5 inch 58 fixing problems 31 E e mail fixing problems 37 error messages start up 23 Windows 34 F FCC notices 101 Files and Settings Transfer Wizard 17 finding solutions 20 fixing problems drive 31 e mail 37 general program 35 Internet connection 36 modem 29 mouse 30 network 33 power 22 printer 27 scanner 28 sound and speakers 25 start up error messages 23 video and monitor 23 Windows error messages 34 floppy drive fixing problems 31 front door 48 hard drive fixing problems 33 Index lll help file accessing 22 I installing cards 65 installing drives
42. an determine what needs to be reconfigured or removed from the Device Manager Resolve these conflicts before checking specific devices Double click the malfunctioning device type in the Device Manager list Double click the icon for the specific device in the expanded list The Properties window appears 8 Resolve any IRQ conflicts If there is an IRQ conflict the Device status area in the Properties window reports what cards or devices are sharing the device s IRQ You can also use the Windows XP Hardware Troubleshooter To use the troubleshooter click the Start button and click Help and Support Type hardware troubleshooter in the Search field and then click the arrow to start the search Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and then click Next Using System Restore Windows XP provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer s hardware or software including new hardware or program installations or other system settings have left the computer in an undesirable operating state You can also undo the last System Restore System Restore automatically creates system checkpoints You can also manually create your own checkpoints by creating Restore Points To limit the amount of hard disk space used older restore points
43. ard Fax Website support euro dell com E mail support euro dell com es es emaildell Corporate Technical Support Customer Care Switchboard Fax Website support euro dell com E mail support euro dell com es es emaildell Area Codes Local Numbers and Toll Free Numbers toll free 800 6011 051 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4810 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 118 546 OV 722 92 00 917229583 Appendix 95 www dell com support dell com Country City International Access Code Country Code City Code Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Taiwan International Access Code 002 Country Code 886 Thailand International Access Code 001 Country Code 66 96 Appendix Department Name or Service Area Website and E Mail Address Technical Support Relational Customer Care Home Small Business Customer Care Fax Technical Support Sales Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support Home and Small
44. arlier time save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs gt Accessories gt System Tools and then click System Restore 2 Be sure Restore my computer to an earlier time is selected and then click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in bold 4 Select a restore point and then click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you want to use NOTICE Save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 5 Click Next The Restoration Complete screen appears after System Restore completes collecting data and then the computer automatically restarts Solving Problems 43 www dell com support dell com K HINT The CD that you need to place in your CD drive is titled Operating System 44 Solving Problems 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a di
45. board 4 Locate the battery socket BATTERY see page 57 and pry the battery out of its socket with your fingers or with a plastic screwdriver Appendix 8l www dell com support dell com 82 Appendix 5 Insert the battery into the socket with the side labeled facing up CS battery battery socket BATTERY lt S 6 Rotate the power supply back into place see page 55 7 Replace the computer cover see page 71 and plug your computer and devices into their electrical outlets 8 Access the system setup program and restore the settings you recorded in step 1 Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system application software and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or i
46. e back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components 4 Disconnect any devices connected to the computer including the monitor from their electrical outlets to reduce the potential for personal injury or shock Also disconnect any telephone or telecommunication lines from the computer 5 Disconnect the power cable to your computer and then press the power button to ground the system board In addition take note of these safety guidelines when appropriate e When you disconnect a cable pull on its connector not on the cable itself As you pull connectors apart keep them evenly aligned to avoid bending any pins Also before you connect a cable make sure that both connectors are correctly oriented and aligned e Handle components and cards with care Don t touch the components on a card Hold a card by its edges or by its metal bracket A N CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Protecting Against Electrostatic Discharge To prevent static damage discharge static electricity from your body before you touch anything inside your computer and periodically whil
47. e mail message from Dell within hours See Dell Technical Support Policy on page 82 for a description of the hardware and software support provided by Dell CALL DELL If you cannot solve your problem using the Dell Support website or e mail service call Dell for technical assistance see page 84 See Dell Technical Support Policy on page 82 for a description of the hardware and software support provided by Dell Reinstalling Drivers NOTICE The Dell Support website support dell com and the De ResourceCD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer Sometimes you can fix a device problem by reinstalling its driver 1 From the Windows desktop insert the Dell ResourceCD into the CD drive If this is your first time to use the ResourceCD go to step 2 If not go to step 5 2 When the ResourceCD Installation program starts follow the prompts on the screen 3 When the InstallShield Wizard Complete window appears remove the ResourceCD and click Finish to restart the computer 4 When you see the Windows desktop reinsert the ResourceCD into the CD drive 5 At the Welcome Dell System Owner screen click Next A message appears that says the ResourceCD 1s detecting hardware in K HINT The R
48. e you work inside the computer You can do so by touching an unpainted metal surface on the back of the computer You can also take the following steps to prevent static damage e Do not remove items from their antistatic packing material until you are ready to install them in your computer Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body e When transporting a sensitive component first place it in an antistatic container or packaging Safety Instructions ll www dell com support dell com 12 Safety Instructions SECTION 1 Setting Up Connecting a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Turning Off the Computer t o 3 wn Lt Fr t o www dell com support dell com 14 Setting Up Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures such as e Removing the packaging e Installing the toner or ink cartridge e Loading paper Then follow the instructions that came with the printer to connect it to the computer If no information is provided see the following sections Parallel Printer Follow the instructions that came with the parallel printer to connect it to the computer If no information 1s provided then follow the instructions in this section 1 Turn off the computer see page
49. echnology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited February 2002 P N 1N016 Rev A00 Contents Safety Instructions 0 02000 00 000000000 7 When Using Your Computer 00 7 Ergonomic Computing Habits oaa aaa a 8 When Working Inside Your Computer oaoa aaa 10 Protecting Against Electrostatic Discharge 2 2 11 l Setting Up Connecting a Printer aaa 14 Parallel Printer 2 14 USB Printer s ss e e crer 524 tanida keda g ew Yo 15 Installing the Printer Driver aa aaa 16 Transferring Information toa New Computer 17 Setting Up a Home and Office Network 2 2 2 2 2 17 Turning Off the Computer 2 2020022002000020 18 2 Solving Problems Finding Solutions 0 0 200 0000000000 20 Accessing Help Files 2 20220020000 000020 22 Power Problems 0 0 0 20000048 1 22 Start Up Error Messages 2 2 20 020200 0000 23 Video and Monitor Problems 2 2 2 2 2 2 23 If the screen is blank 0 00202000 000004 23 If the screen is difficult to read
50. ect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 10 Remove the computer cover see page 52 11 Reconnect the jumper plug to jumper PSWD see page 57 12 Replace the computer cover see page 71 plug your computer into an electrical outlet and turn on the computer Turning on your computer with the PSWD jumper installed reenables the password feature Replacing the Battery A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery A N CAUTION A new battery can explode if it is incorrectly installed Replace the 3 V CR2032 battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions see Battery Disposal on page 103 l Record all the screens in the system setup program so that you can restore the correct settings in step 8 see page 78 Remove the computer cover see page 52 Rotate the power supply see page 53 2 3 NOTICE To avoid damage to the system board while you pry the battery loose be sure to insert the plastic screwdriver between the battery and the socket not the system
51. ector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module 70 Adding Parts 10 11 Rotate the power supply back into place see page 55 K HINT The system memory value reported by Replace the computer cover see the following section the operating system is 1 or 2 MB less than the memory installed because Replacing the Computer Cover that memory is reserved 1 2 for video functions Rotate the power supply back into place see page 55 Check all cable connections especially those that might have come loose during your work Fold cables and unused connectors out of the way so that they do not catch on the computer cover or interfere with airflow inside the computer Check to see that no tools or extra parts including screws are left inside the computer Place the computer upright with the front facing you Align the computer cover so its bottom hooks fit in the computer s curved hinge Lift up the cover making sure to keep the bottom hooks aligned with the curves in the computer Gently squeeze the nght and left sides of the computer together until the cover clicks into position Adding Parts 71 wo3 jj p zaoddns wod ap mMMmM Adding Parts 72 SECTION 4 Appendix Jen Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery
52. ed under your supported by your computer PP yy P computer warranty 1 Shut down the computer see page 18 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Open the computer cover see page 52 5 Rotate the power supply see page 53 6 If necessary remove a memory module a Press out the securing clip at each end of the memory connector b Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Adding Parts 69 www dell com support dell com 7 To insert a module press out the securing clip at each end of the memory connector memory connectors j An on system board securing clips 2 B notches 2 zI memory module connector cutouts So LZ SEE D v g step 7 7 f f 3 step 9 8 Align the notches on the bottom of the module with the crossbars in the connector NOTICE To avoid breaking the memory module do not press near the middle of the module 9 Insert the module straight down into the connector making sure that it fits into the vertical guides at each end of the conn
53. ems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell Appendix 107 www dell com support dell com 108 Appendix This warranty does not cover any items that are in one or more of the following categories software external devices accessories or parts added to a Dell system after the system 1s shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Software and Peripherals division products Monitors keyboards and mice that are Dell branded or that are included on Dell s standard price list are covered under this warranty all other monitors keyboards and mice including those sold through the Software and Peripherals division program are not covered NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as diskettes CDs or PC Cards If you have any questions call Dell for technical assistance Dell will repair or replace products returned to Dell s facility To request warranty service you must call Dell within the warranty period Refer to Contacting Dell on page 84 to find the appropriate telephone numbe
54. er than to the system board pin 1 gt lt Replace the front panel Fit the front panel s two retaining hooks into their corresponding slots on the computer see page 59 Then rotate the front panel toward the computer until the front panel latches into position Make sure that no cable connections were loosened during the procedure Arrange cables so that they will not interfere with replacing the power supply and computer cover Rotate the power supply back into place see page 55 Replace the computer cover see page 71 Plug your computer and devices into their electrical outlets and turn them on See the drive s documentation for instructions on installing any software required for drive operation Adding Cards CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 7 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover To install a card 1 Shut down the computer see page 18 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Remove the computer cover see page 52 5 Rotate the power s
55. es Corporate Public Sector Sales Website support euro dell com E mail dell_direct_support dell com Area Codes Local Numbers and Toll Free Numbers 1 800 805 8035 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010 0870 908 0500 01344 373 196 01344 373 193 01344 373 199 0570 907 4000 01344 860 456 Appendix 97 www dell com support dell com Country City International Access Code Country Code City Code U S A Austin Texas International Access Code 011 Country Code 1 US Virgin Islands Venezuela 98 Appendix Department Name or Service Area Area Codes Website and E Mail Address Local Numbers and Toll Free Numbers toll free 1 800 433 9014 toll free 1 800 247 9362 Dell Home and Small Business Group For portable and desktop computers toll free 1 800 624 9896 Automated Order Status System AutoTech For portable and desktop computers Customer Technical Support Return Material Authorization Numbers toll free 1 877 576 3355 Customer Technical Support Home sales purchased via www dell com toll free 1 800 624 9897 Customer Service Credit Return Authorization Numbers National Accounts Computers purchased by established Dell national accounts have your account number handy or value added resellers VARs Customer Service and Technical Support Return toll free 1 800 822 8965 Material Authorization Numbers Public Americas Computers purchased by g
56. esourceCD your computer displays drivers only for hardware that Dell The drivers that are used by your computer are automatically displayed installed at the time of in the My Drivers The ResourceCD has identified these purchase If you installed components in your system window any additional hardware those drivers may not be 6 Click the driver that you want to reinstall and follow the instructions displayed by the on the screen ResourceCD If those drivers are not displayed If a particular driver is not listed then that driver is not required by a ane ees your operating system program and refer to the documentation and drivers that came with that product To view other contents on the ResourceCD l Verify that your computer is selected in the System Model list 2 Verify that your operating system is selected in the Operating System list 3 Select the type of device in the Device Type list NOTICE The ResourceCD contains drivers for devices that are not part of your computer Only reinstall the specific drivers for hardware included in your computer Otherwise your computer might not work correctly 4 Select a topic in the Topic list If you select Drivers in the Topic list and a particular driver is not listed then that driver is not required by your operating system Using the Windows XP Device Driver Rollback The Windows XP Device Driver Rollback can replace a device driver with the previously
57. fferent restore point or you can undo the restoration Undoing the Last System Restore NOTICE Before undoing the last system restore save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete Click the Start button point to All Programs gt System Tools and then click System Restore Select Undo my last restoration and click Next NOTICE Save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete Click Next The System Restore screen appears and then the computer automatically restarts After the computer restarts click OK Reinstalling Windows XP Before reinstalling the Windows XP operating system to correct a problem try correcting the problem by performing a Windows XP System Restore see page 41 NOTICE The Operating System CD provides options for reinstalling your Windows XP operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative NOTICE To prevent conflicts with Windows XP you must disable any virus protection software installed on your computer before you reinstall Windows
58. he safety instructions on page 7 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Shut down the computer see page 18 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Remove the computer cover see page 52 Rotate the power supply see page 53 Disconnect any cables connected to the card Remove the screw from the card bracket Grasp the card by its top corners and lift it from the system board If you are removing the card permanently reinstall a filler bracket Rotate the power supply back into place see page 55 Replace the computer cover see page 71 Plug your computer and devices into their electrical outlets and turn them on Adding Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 7 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover You can increase your computer memory by installing memory modules on K HINT Memory the system board See page 74 for information on the type of memory purchased from Dell is cover
59. his computer connects directly to the Internet enables the integrated firewall provided with 18 Windows XP HINT If you are having difficulty turning off your computer see General Program Problems on page 35 Setting Up 3 Click checklist for creating a network 4 Complete the checklist and required preparations and then return to the Network Setup Wizard 5 Follow the instructions on the screen Turning Off the Computer NOTICE To prevent data loss you must turn off your computer through the Start menu rather than by pressing the power button l Save and close any open files and exit any open programs Click the Start button and then click Turn off Computer 3 Click Turn off The computer automatically turns off after the shutdown process finishes 4 Turn off your monitor and any other devices connected to power SECTION 2 Solving Problems Finding Solutions Accessing Help Files Power Problems Start Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer Problems Scanner Problems Modem Problems Mouse Problems Keyboard Problems Drive Problems Network Problems Microsoft Windows Error Messages General Program Problems Internet Connection Problems E Mail Problems Resolving Other Technical Problems Reinstalling Drivers Resolving Software and Hardware Incompatibilities Using System Restore Reinstalling Windows XP t o 3 wn
60. in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor RUN THE SPEAKER DIAGNOSTIC S Some speaker systems have self contained diagnostics See the speaker documentation for diagnostics instructions ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp REINSTALL THE SOUND AUDIO DRIVER See page 38 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 40 Printer Problems If you cannot print to a parallel port printer K HINT If you need technical assistance for your printer call the orinter s manufacturer see the documentation that came with the printer for the correct phone VERIFY THE PRINTER CABLE CONNECTIONS Ensure that the printer cable is connected as described on page 14 ENSURE THAT THE PRINTER IS TURNED ON See the documentation number Dell does not supplied with the printer cover the printer s warranty VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers
61. installed version if you install a new device driver that causes system instability If you cannot reinstall your previous driver with the Driver Rollback process then use System Restore see page 1 to attempt to return your operating system to its previous operating state before the new device driver installation 1 Click the Start button and then right click My Computer 2 Click Properties 3 Click the Hardware tab and then click Device Manager Solving Problems 39 www dell com support dell com 40 Solving Problems In the Device Manager window right click the device for which the new driver was installed and then click Properties Click the Drivers tab Click Roll Back Driver Resolving Software and Hardware Incompatibilities Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured To check for conflicts on a computer running Windows XP 1 2 3 4 Click the Start button and then click Control Panel Click Performance and Maintenance and then click System Click the Hardware tab and then click the Device Manager button In the Device Manager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red X if the device has been disabled Double click any conflicting device listed to bring up the Properties window so you c
62. ion OptiPlex and Latitude 24 Hour Automated Order Service Customer Care Business Sales Division Up to 400 employees Preferred Accounts Division Sales Over 400 employees Large Corporate Accounts Sales Over 3500 employees Public Sales Government agencies educational institutions and medical institutions Global Segment Japan Individual User Faxbox Service Switchboard Website support jp dell com Technical Support Sales Customer Service Seoul Korea Customer Service Penang Malaysia Fax Switchboard Area Codes Local Numbers and Toll Free Numbers toll free 0120 1984 35 81 44 556 4152 toll free 0120 1982 26 81 44 520 1435 toll free 0120 1984 33 81 44 556 3894 044 556 3801 044 556 4240 044 556 3494 044 556 3433 044 556 3440 044 556 3440 044 556 3469 044 556 1657 044 556 3490 044 556 4300 toll free 080 200 3800 toll free 080 200 3600 toll free 080 200 3800 604 633 4949 2194 6202 2194 6000 Appendix 91 www dell com support dell com Country City International Access Code Country Code City Code Latin America Luxembourg International Access Code 00 Country Code 352 Macau Country Code 853 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 92 Appendix Department Name or Service Area Website and E Mail Address Customer Technical Support Austin Texas U S A Customer Service Austin Texas U
63. l the rail marked L on the left side of the drive and the rail marked R on the nght side of the drive left rail right rail 10 Slide the drive assembly into the drive bay NOTICE Dell does not recommend routing cables over cards because the cables can restrict airflow cause cooling problems and interfere with removing and replacing the computer cover If you must route cables over cards be extremely cautious when removing and replacing the computer cover 11 Ifyou are installing a controller card configure and install it in a connector slot now see page 65 for instructions Install the card as close as you can to the drive cage 62 Adding Parts 12 Connect a power cable to the drive power cable from power supply NOTICE When you attach the extra connector to the new drive in the 13 following step match the colored strip on the cable with pin 1 on the drive If you didn t install a controller card in step 11 remove the tape from the wide cable connector and reattach the connector to the original drive Then locate the extra connector on the cable and attach it to the new drive Be sure that the wide cable is properly connected to the IDE connector on the system board Adding Parts 63 www dell com support dell com 64 Adding Parts 14 15 16 17 18 19 If you installed a controller card in step 11 attach the other end of the interface cable to the controller card rath
64. m directly to the telephone wall jack with the telephone line CHECK THE TELEPHONE LINE ry using a different telephone line If you are using a line that is 3 m 10 ft or more in length try a shorter one VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and then click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem 1s communicating with Windows If all commands receive responses the modem is operating properly Solving Problems 29 www dell com support dell com 30 Solving Problems BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe CHECK FOR INTERRUPT REQUEST CONFLICTS See page 40 Mouse Problems IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER RECONNECT THE MOUSE CABLE 1 Press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the START HERE sheet for your computer 4 Start the computer IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER REMOVE THE POWER CABLE AND THEN RECONNECT THE MOUSE CABLE If the mouse is connec
65. mends that you thoroughly read Microsoft s information about using System Restore To access this information 1 Click the Start button point to All Programs gt Accessories gt System Tools and then click System Restore 2 Click Help in the upper right corner of the Welcome to System Restore screen Creating a Restore Point Using the XP System Restore Wizard In Windows XP you can manually create restore points or you can use the System Restore Wizard to create the restore points for you To use the System Restore Wizard click the Start button click Help and Support click System Restore and then follow the instructions on the screen You can also create and name a restore point if you are logged on as the computer administrator or a user with administrator rights Manually Creating the Restore Points 1 Click the Start button point to All Programs gt Accessories gt System Tools and then click System Restore 2 Click Create a restore point 3 Click Next 4 Iype a name for your new restore point in the Restore point description field The present date and time are automatically added to your restore point 5 Click Create 6 Click OK Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver first try using Device Driver Rollback see page 39 If that is unsuccessful then use System Restore NOTICE Before restoring the computer to an e
66. mer Care Sales Customer Service Fax Reception Desk Fax Switchboard Website support euro dell com E mail pl_support dell com Technical Support Customer Care Sales Fax E mail support euro dell com es es emaildell General Support General Support Area Codes Local Numbers and Toll Free Numbers 671 16882 671 17514 23162298 671 16800 46 0 85 590 05 594 671 16865 001 800 507 0962 0800 50 669 57 95 700 97 95 999 57 93999 57 95 806 D7 95 999 97 95999 35 800 834 077 800 300 415 or 35 800 834 075 800 300 410 or 800 300 411 or 800 300 412 or 351 214 220 710 35 121 42401 12 1 800 805 7545 1 800 882 1521 Country City International Access Code Country Code City Code Singapore Singapore International Access Code 005 Country Code 65 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Southeast Asian and Pacific Countries Spain Madrid International Access Code 00 Country Code 34 City Code 91 Department Name or Service Area Website and E Mail Address Technical Support Customer Service Penang Malaysia Transaction Sales Corporate Sales Technical Support Customer Care Sales Fax Switchboard Website support euro dell com E mail dell_za_support dell com Customer Technical Support Customer Service and Sales Penang Malaysia Home and Small Business Technical Support Customer Care Sales Switchbo
67. n at the bottom of the screen to continue Follow the on screen directions to finish When the Regional Settings screen appears select the settings for your locale and then click Next Enter your name and organization in the Personalize Your Software screen and then click Next If you are reinstalling Windows XP Home Edition enter a name for your computer when the Computer Name window appears and then click Next If you are reinstalling Windows XP Professional enter a name for your computer and a password when the Computer Name and Administrator Password window appears and then click Next Solving Problems 45 www dell com support dell com 46 Solving Problems 13 14 15 16 17 18 19 If you have a modem installed the Modem Dialing Information screen appears Enter the requested information and then click Next Enter the date time and time zone in the Date and Time Settings window and then click Next If you have a network card in your computer select the appropriate network settings If you do not have a network card you will not see this option Windows XP begins to install its components and configure the computer The computer automatically restarts When the Welcome to Microsoft screen appears click the green arrow icon at the bottom of the screen to continue Follow the on screen directions to finish Remove the CD from the drive Reinstall the appropriate drivers see page 3
68. n click User s guides 3 Click Tell Me How To ACCESS HELP IN WINDOWS XP 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen Power Problems CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light 1s blinking the computer is in standby mode press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE POWER CABLE CONNECTION Be sure that the power cable is firmly inserted into the electrical outlet and the computer power connector CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on SWAP THE COMPUTER AND MONITOR POWER CABLES Swap the computer and monitor power cables to determine if the power cable is defective CHECK FOR INTERFERENCE Electrical appliances on the same circuit or operating near the computer can cause interference Other causes of interference power extension cables keyboard and mouse extension cables too many devices on a power strip or multiple power strips connected to the same electrical outlet CHECK THE POWER PROPERTIES
69. n line out connector available on computers with integrated sound to attach headphones and most speakers with integrated amplifiers On computers with a sound card the line out connector is on the card Microphone Connector Use the pink microphone connector available on computers with integrated sound to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector 1s on the card USB Connectors Connect USB devices such as USB digital cameras gaming controllers and scanners to these connectors Keyboard Connector If you have a standard keyboard plug the keyboard into the purple keyboard connector If you have a USB keyboard plug it into a USB connector Video Connector Plug the cable from your monitor into the blue video connector Parallel Connector Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connector Serial Connector Connect a serial device like a handheld device to the serial connector Voltage Selection Switch See Safety Instructions on page 7 for voltage setting information HINT If you attach a USB device that was not included in your original computer order you may need to install a specific driver to make the device work Check the documentation that came with the device or contact the USB device manufacturer for more
70. nstalled through Dell Software and Peripherals Readyware and Custom Factory Integration DellPlus l Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell limited warranty for your computer How ever Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or application software sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party s
71. oftware and peripherals is provided by the original manufacturer of the product Appendix 83 www dell com support dell com K HINT Toll free numbers are for use within the country for which they are listed Country City International Access Code Country Code City Code Antigua and Barbuda Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 84 Appendix Contacting Dell When you need to contact Dell use the telephone numbers codes and electronic addresses provided in the following tables If you need assistance in determining which codes to use contact a local or an international operator See Dell Technical Support Policy on page 82 for a description of the hardware and software support provided by Dell Contact Numbers and Addresses Department Name or Service Area Website and E Mail Address General Support Tech Support and Customer Care Sales Tech Support Fax Customer Care Fax Website www dell com ar Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Corporate Sales Transaction Sales Fax Area Codes Local Numbers and Toll Free Numbers 1 800 805 5924 toll free 1 800 444 0733 toll free 1 800 444 3355 11 4515 7139 11 4515 7138 1 300 65 55 33 toll free 1 800 633 559 toll free 1 800 0
72. oll toll free toll free toll free toll free toll free toll free toll free toll free Area Codes Numbers and Free Numbers 1 800 433 9014 1 800 247 9362 1 800 387 5759 416 758 2400 1 800 847 4096 1 800 387 5752 416 758 2200 1 800 567 7542 1 800 387 5755 1 800 950 1329 1 800 805 7541 toll free 1230 020 4823 toll free toll free toll free toll free toll free toll free toll free toll free toll free 800 858 2437 800 858 2333 800 858 2060 800 858 2222 800 858 2062 800 858 2999 800 858 2020 800 858 2355 800 858 2055 toll free 800 964108 toll free 800 907308 980 9 15 3978 0800 012 0435 Country City International Access Code Country Code City Code Czech Republic Prague International Access Code 00 Country Code 420 City Code 2 Denmark Horsholm International Access Code 00 Country Code 45 Dominican Republic El Salvador Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Department Name or Service Area Website and E Mail Address Technical Support Customer Care Fax TechFax Switchboard Website support euro dell com E mail czech_dell dell com Technical Support Relational Customer Care Home Small Business Customer Care Switchboard Fax Technical Support Upplands Vasby Sweden Fax Switchboard Website support euro dell com E mail den_support dell com E mail Support for Servers Nordic_server_
73. oller one 5 25 inch bay two 3 5 inch bays one bay for l inch high IDE hard drive 9 pin connector 16550C compatible 25 hole connector bidirectional 15 hole connector 6 pin mini DIN connector or USB connector 6 pin mini DIN connector or USB connector four USB compliant connectors three miniature connectors for line in line out and microphone 40 pin connector on PCI local bus 40 pin connector on PCI local bus 34 pin connector Intel 3D AGP graphics ADI 1885 1 Present only on computers with built in audio capabilities Appendix 75 www dell com support dell com 76 Appendix Controls and Lights Power control Power light Hard drive access light Diagnostic code lights Power DC power supply Wattage Heat dissipation Voltage switch selectable on back panel Backup battery Physical Height x Width x Depth Weight Environmental Temperature Operating Storage push button green green four bicolor amber and green located on back panel 145 W 495 BTU fully loaded computer without monitor 90 to 135 V at 60 Hz 180 to 265 V at 50 Hz 100 V at 50 to 60 Hz for Japanese computers 3 V CR2032 coin cell 39 x 16 8 x 34 cm 15 375 x 6 625 x 13 375 inches 9 9 Kg 22 lbs 10 to 35 C 50 to 95 F 40 to 65 C 40 to 149 F At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Environmental continued Relative humidity Maximum vib
74. onnector Use the CD headphone connector to attach headphones to the CD drive Your headphones won t work if the CD drive is operating in digital mode To disable digital mode 1 Click Control Panel and then double click Sounds and Audio Devices Click the Hardware tab Double click the name of your CD drive Click the Properties tab U A WW N Uncheck the Enable digital CD audio for this CD ROM device box Adding Parts 49 www dell com support dell com 50 Adding Parts voltage selection switch serial connector parallel oneco DLE 5 7 me power connector video connector gt P diagnostic lights q keyboard connector ae mouse connector USB connectors i al lt microphone connector aa line out connector line in connector Power Connector Plug one end of your computer power cable into the power connector and plug the other end into an electrical outlet Diagnostic Lights These lights display codes that help you troubleshoot a problem with the computer Mouse Connector Plug a standard mouse into the green mouse connector If you have a USB mouse plug it into a USB connector Line In Connector Use the blue line in connector available on computers with integrated sound to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card the line in connector is on the card Line Out Connector Use the gree
75. ontal with your wrists in a neutral comfortable position while using the keyboard or mouse Always leave space to rest your hands while using the keyboard or mouse Let your upper arms hang naturally at your sides Sit erect with your feet resting on the floor and your thighs level When sitting make sure the weight of your legs is on your feet and not on the front of your chair seat Adjust your chair s height or use a footrest if necessary to maintain proper posture Vary your work activities ty to organize your work so that you do not have to type for extended periods of time When you stop typing try to do things that use both hands Safety Instructions 9 www dell com support dell com monitor screen at or below eye level wrists relaxed and flat Ma positioned Ny 2n0 2A directly in front of ky user arms at desk level feet flat on the floor m d _ Ay i i j When Working Inside Your Computer As you use your computer observe the following safe handling guidelines A N CAUTION Do not attempt to service the computer yourself except as explained in this guide and elsewhere in Dell documentation Always follow installation and service instructions closely l Perform an orderly computer shutdown using the operating system menu see page 18 2 Turn off your computer and any devices 10 Safety Instructions 3 Ground yourself by touching an unpainted metal surface at th
76. or power cables to determine if the power cable is defective TEST THE VIDEO EXTENSION CABLE IF USED IE you are using a video extension cable and removing the cable solves the problem the cable 1s defective TEST THE MONITOR If another monitor is available connect it to the computer CHECK THE BACK PANEL LIGHTS IE all four lights below the serial connector are not green call Dell for technical assistance see page 84 CHECK THE POWER PROPERTIES See the Tell Me How help file or search for the keyword standby in the Help and Support Center To access help files see page 22 If the screen is difficult to read ADJUST THE CONTRAST AND BRIGHTNESS See the documentation that came with your monitor for instructions on adjusting the contrast and brightness MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality DEGAUSS DEMAGNETIZE THE MONITOR See the documentation that came with your monitor RUN THE MONITOR SELF TEST See the documentation that came with your monitor RESTO
77. overnmental agencies local state or federal educational institutions or medical institutions Customer Service and Technical Support Return toll free 1 800 234 1490 Material Authorization Numbers Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 Desktop and Portable Fee Based Technical Support toll free 1 800 433 9005 Sales Catalogs toll free 1 800 426 5150 Fax toll free 1 800 727 8320 TechF ax toll free 1 800 950 1329 Dell Services for the Deaf Hard of Hearing or toll free 1 877 DELLT TY Speech Impaired 1 877 335 5889 Switchboard 512 338 4400 toll free 1 877 Dellnet 1 877 335 5638 General Support 1 877 673 3355 General Support 8001 3605 DellNet Technical Support Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows l Call Dell to obtain an authorization number and write it clearly and prominently on the outside of the box 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include any accessories that belong with the item s being returned power cables CDs guides and so on if the return is for credit 4 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during
78. ows XP device driver rollback 39 error messages 34 Help 22 printer 27 reinstalling 44 Index 113
79. r for obtaining customer assistance lf warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the U S excluding Puerto Rico and U S possessions or Canada as applicable Shipments to other locations will be made freight collect Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES OR CONDITIONS FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES OR CONDITIONS WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDIC
80. ration Operating Storage Maximum shock Operating Storage Altitude Operating Storage 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 1 2 octave min 0 5 G at 3 to 200 Hz at 1 2 octave min bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 600 m 50 to 35 000 ft 7 At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Appendix 77 support dell com com www del Standard Settings The system setup program contains the standard settings for your computer NOTICE Unless you are an expert computer user don t change the settings for this program Certain changes might make your computer work incorrectly See the following figure for an example of the main program screen Dell 1500 Intel Celeron Processor nnan GHz BIOS Version nnn Level 2 Cache 256 EB Integrated Service Tag cws7nnn System Time 00 00 00 System Date DY MOSDATE SYR Diskette Drive A 3 5 inch 1 44 MB Primary Drive 0 Hard Drive Primary Drive 1 Secondary Drive od Secondary Drive 1 Boot Sequence Enter gt Memory Information 2Enter gt CPU Information lt Enter gt Integrated Dewices LeqacySelect Options Enter gt FCI IRQ Atsigqnments Enter gt IRQ Reservations Enter gt System Security 2Enter gt Keyboard MumLock Report Ke
81. s to you 1s covered under this warranty Otherwise this warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This warranty does not cover any items that are in one or more of the following categories software external devices accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Software and Peripherals division products Monitors keyboards and mice that are Dell branded or that are included on Dell s standard price list are covered under this warranty all other monitors keyboards and mice including those sold through the Software and Peripherals division program are not covered NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as diskettes CDs or PC Cards If you have any questions call Dell for technical assistance Appendix 105 www dell com support dell com 106 Appendix Dell will repair or replace products returned to Dell s facility
82. stomer Care Public Accounts Customer Care Switchboard Website support euro dell com E mail tech_support_central_europe dell com General Support Area Codes Local Numbers and Toll Free Numbers 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 01559471 00 01 55 9471 00 0155947101 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 1 800 999 0136 Country City International Access Code Country Code City Code Hong Kong International Access Code 001 Country Code 852 India Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Department Name or Service Area Website and E Mail Address Technical Support Customer Service Penang Malaysia Transaction Sales Corporate Sales Technical Support Sales Ireland Technical Support UK Technical Support Home User Customer Care UK Customer Care Small Business Customer Care Corporate Customer Care Ireland Sales UK Sales SalesFax Ireland Fax Switchboard Website support euro dell com E mail dell_direct_support dell com Area Codes Local Numbers and Toll Free Numbers toll free 800 96 4107 604 633 4949 toll free 800 96 4109 toll free 800 96 4108 1600 33 8045 1600 33 8044 1850 543 543 0870 908 0800 01 204 4095 0870 906 0010 01 204 4444 01 204 4003 01 204 4444
83. support dell com General Support General Support Technical Support Technical Support Fax Relational Customer Care Home Small Business Customer Care Fax Switchboard Website support euro dell com E mail fin_support dell com Area Codes Local Numbers and Toll Free Numbers 02220927 27 02 22 83 27 11 02 22 83 27 14 UZ 2203 27 25 02 22 83 27 11 45170182 45170184 32875505 45170100 46 0 859005594 45170117 1 800 148 0530 01 899 753 0777 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09253 31399 09 253 313 00 Appendix 87 www dell com support dell com Country City International Access Code Country Code City Code France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Guatemala 88 Appendix Department Name or Service Area Website and E Mail Address Home and Small Business Technical Support Customer Care Switchboard Switchboard Alternative Sales Fax Fax Alternative Website support euro dell com E mail support euro dell com fr fr emaildell Corporate Technical Support Customer Care Switchboard Sales Fax Website support euro dell com E mail support euro dell com fr fr emaildell Technical Support Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Cu
84. t contact Dell see page 84 Do not push any objects into the openings of your computer Doing so can cause fire or electric shock by shorting out interior components Keep your computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath your computer do not place your computer in a closed in wall unit or on a bed sofa or rug Ergonomic Computing Habits A N CAUTION Improper or prolonged keyboard use may result in injury A N CAUTION Viewing the monitor screen for extended periods of time may result in eye strain For comfort and efficiency observe the following ergonomic guidelines when setting up and using your computer Position your computer so that the monitor and keyboard are directly in front of you as you work Special shelves are available from Dell and other sources to help you correctly position your keyboard Set the monitor at a comfortable viewing distance usually 510 to 610 millimeters 20 to 24 inches from your eyes Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings and the lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflections and glare on the monitor screen Use a chair that provides good lower back support Keep your forearms horiz
85. ted after the power is turned on the mouse will appear to be nonfunctional To make the mouse function properly 1 While your computer is on remove the power cable from the back of the computer 2 Connect the mouse to the computer 3 Reconnect the power cable 4 Turn on your computer Pressing the power button does not clear the computer s settings and does not restore mouse functionality CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Iry adjusting the settings CHECK FOR INTERRUPT REQUEST CONFLICTS See page 40 Keyboard Problems RECONNECT THE KEYBOARD CABLE Shut down the computer see page 18 reconnect the keyboard cable as shown on the START HERE sheet for your computer and then restart the computer CHECK FOR INTERRUPT REQUEST CONFLICTS See page 40 Drive Problems If you cannot save a file to a floppy disk ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and then click My Computer If the floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE WITH ANOTHER FLOPPY DISK Insert another floppy disk to eliminate the possibility that the original floppy disk is defective Solving Problems 31 www dell com support dell com K 32 CANNOT SAVE F
86. to correct the interference by one or more of the following measures e Reorient the receiving antenna e Relocate the computer with respect to the receiver e Move the computer away from the receiver e Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits If necessary consult a Dell Technical Support representative or an experienced radio television technician for additional suggestions Dell computer systems are designed tested and classified for their intended electromagnetic environment These electromagnetic environment classifications generally refer to the following harmonized definitions e Class A is typically for business or industrial environments e Class B is typically for residential environments Information Technology Equipment ITE including peripherals expansion cards printers input output I O devices monitors and so on that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system A Notice About Shielded Signal Cables Use only shielded cables for connecting peripherals to any Dell device to reduce the possibility of interference with radio communications services Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment For parallel printers a cable is available from Dell If you prefer you can order a cable
87. u are unable to perform a Microsoft Windows shutdown Solving Problems 35 www dell com support dell com A solid blue screen appears K HINT ScanDisk may run when you restart the computer Follow the i TURN THE COMPUTER OFF If your computer locks up and you are unable to instructions on the screen get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then press the power button again to turn on the computer The solid blue screen appears because you were not able to perform a proper Windows shutdown You might lose data if you are unable to perform a Microsoft Windows shutdown A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows operating system environments 1 Click the Start button point to All Programs gt Accessories and then click Program Compatibility Wizard 2 On the welcome screen click Next 3 Follow the instructions on the screen Internet Connection Problems If you have a problem with your Internet connection REVIEW MODEM PROBLEMS See page 29 36 Solving Problems TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust the dial
88. up networking connection properties 1 Click the Start button and then click Control Panel 2 Click Printers and Other Hardware and then click Phone and Modem Options 3 Click to highlight your connection type in the displayed list 4 Click the Dialing Rules tab and then click the Edit button 5 Click to place a checkmark in the To Disable Call Waiting box 6 Select the disable code from the drop down menu for example 70 7 Click Apply and then click OK BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe E Mail Problems ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work Offline has a check next to it click the check to remove it and connect to the Internet CONTACT YOUR INTERNET SERVICE PROVIDER Contact your Internet service provider for assistance Resolving Other Technical Problems Go TO THE DELL SUPPORT WEBSITE Go to support dell com for help with general usage installation and troubleshooting questions See Dell Technical Support Policy on page 82 for a description of the hardware and software support provided by Dell Solving Problems 37 www dell com support dell com 38 Solving Problems E MAIL DELL Go to support dell com and then click E Mail Dell in the Communicate list Send an e mail message to Dell about your problem you can expect to receive an
89. upply see page 53 6 Unscrew and remove the filler bracket for the card slot you want to use filler bracket KD Adding Parts 65 www dell com support dell com 66 Adding Parts 7 Align the cutout on the bottom of the card with the crossbar in the system board connector Gently rock the card into the connector until it is fully seated If the card is full length insert the front end of the card into the corresponding card guide at the front of the computer as you insert the card into its connector card r card cutout A lA 2 card connector __ on system board Make sure that the card 1s fully seated and that its bracket is within the card slot hey not fully seated fully seated S bracket within slot Say GB Tos caught outside of slot 8 Secure the bracket on the end of the card with the screw you removed in step 6 9 Connect any cables required for the card as described in the card documentation 10 Rotate the power supply back into place see page 55 11 Replace the computer cover see page 71 12 Plug your computer and devices into their electrical outlets and turn them on 13 Install any drivers required for the card as described in the card documentation Adding Parts 67 www dell com support dell com 68 Adding Parts Removing Cards A CAUTION Before you begin any of the procedures in this section oO N eS UU A 10 11 12 follow t
90. ve data such as e mails window sizes toolbar settings and Internet bookmarks from one computer to another First you collect the data from the source computer and then you import the data to the new computer If the source computer uses another Windows operating system the wizard can be launched from the Windows XP operating system CD or from a floppy disk created on the Windows XP computer You may transfer the data to the new computer over a network or serial connection or you may store it on a removable medium such as a floppy disk a Zip disk or a writable CD 1 Click the Start button point to All Programs gt Accessories gt System Tools and then click Files and Settings Transfer Wizard 2 On the welcome screen click Next 3 On the Which computer is this screen select New Computer and then click Next 4 Follow the instructions on the screen Setting Up a Home and Office Network Windows XP provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs gt Accessories gt Communications and then click Network Setup Wizard 2 On the welcome screen click Next K HINT The CD that you need to place in your CD drive is titled Operating System Setting Up 17 www dell com support dell com K HINT Selecting the connection method T
91. yboard Errors Auto Power On Remote Wake Up AC Power Recovery Fast Boot Suspend Mode System Event Log Asser Tag 78 Appendix Viewing Settings 1 Turn on or restart your computer 2 When the blue DELL logo appears press lt F2 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again System Setup Program Screens The system setup program screens display the current configuration information for your computer Information on the screen is divided into five areas e Title The area at the top of all system setup screens that displays your computer s model number e Computer data Two boxes below the title that display the system processor L2 cache service tag and the version number of the BIOS e Options A scrollable box listing options that define the configuration of your computer including installed hardware power conservation and security features Fields to the right of the listed options contain settings or values The settings and values that you can change are brighter on the screen All other settings and values are set by the computer and cannot be changed When lt Enter gt appears to the nght of an option press lt Enter gt to access a pop up menu of additional options e Key functions A line of boxes across the bottom of all system setup

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