Dell 01HNXJA00 Personal Computer User Manual
Contents
1. Using Support Tools c If you are experiencing memory issues press lt y gt otherwise press lt n gt The following message is displayed Booting Dell Diagnostic Utility Partition Press any key to continue d Press any key to go to the Choose An Option window If PSA is not invoked Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive and to go to the Choose An Option window 4 Select the test you want to run 47 Using Support Tools 5 If you encounter a problem during a test a message appears with the error code and a description of the problem will appear on your screen Write down the error code and problem description and contact Dell see Contacting Dell on page 63 K NOTE The Service Tag for your computer is displayed at the top of each test screen The Service Tag helps you identify your computer when you contact Dell 6 When the tests complete close the test screen to return to the Choose An Option window To exit the Dell Diagnostics and to restart the computer click Exit 48 Starting Dell Diagnostics From the Drivers and Utilities Disc 1 Insert the Drivers and Utilities disc 2 Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut d2. Customizing Your Energy Settings You can use the power options in your operating system to configure the power settings on your computer The Microsoft Windows operating system installed on your Dell computer provides the following options e Dell Recommended default power plan with Dell enhancements Offers full performance when you need it and saves power during periods of inactivity 34 e Power saver Saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime e Balanced Automatically balances the performance of your computer by consuming energy on capable hardware e High performance Provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance Transferring Information to a New Computer To transfer information to a new computer 1 Click Start e Control Panel Getting Started Transfer files from another computer 2 Follow the instructions on the Windows Easy Transfer wizard Using Your Inspiron One Backing Up Your Data It is recommended that you periodically back up files and folders on your computer To back up files 1 Click Start Control Panel Back Up and Restore 2 Click Set up backup 3 Follow the instructions on the Configure Backup wizard 35 Solving Pr
3. e apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses e apmarketing dell com Asian Pacific countries only e sales_canada dell com Canada only Anonymous file transfer protocol FTP e ftp dell com Log in as user anonymous and use your e mail address as your password Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call your region see Contacting Dell on page 63 If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 63 Getting Help Product Information If you need information about additional products available from Dell or if you would like to place an order visit www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell on page 63 59 Getting Help Returning Items for Repair 1 Call Dell to obtain a Return Material Authorization Number and write it clearly Under Warranty or for Credit and prominently on the outside of the box
4. CAUTION Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard drive failure Contact Dell for assistance see Contacting Dell on page 63 Using Support Tools Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter 1 Click Start S Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps 45 Using Support Tools Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 41 and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin K NOTE Dell Diagnostics works only on Dell computers K NOTE The Drivers and Utilities disc is optional and may not ship with your computer See the Comprehensive Specifications to review your computer s configuration information
5. or diagnostic code e Description of problem and troubleshooting procedures you performed Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area Getting Help To contact Dell for sales technical support or customer service issues 1 Visit www dell com contactdell 2 Select your country or region 3 Select the appropriate service or support link based on your requirement 4 Choose the method of contacting Dell that is convenient for you 63 Finding More Information and Resources If you need to reinstall your operating system run a diagnostic program for your computer reinstall desktop system software or update drivers for your computer and readme files learn more about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail find safety best practices information for your computer review Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information and End User License Agreement 64 See the Operating System disc the
6. 2 8 Hard drive activity light Turns on when the computer reads or writes data A blinking light indicates hard drive activity CAUTION To avoid loss of data never turn off the computer move the computer or adjust the stand while the hard drive activity light is blinking l 3 Power button and light Turns the computer on or off when pressed The light in the center of this button indicates the following power states e Solid amber The system board cannot start initialization There may be an issue with either the system board or the power supply Contact Dell see Contacting Dell on page 63 e Blinking amber The computer has detected an error during the Power on self test POST Contact Dell see Contacting Dell on page 63 e Blinking white The computer is in sleep state e Solid white The computer is on e Off The computer is off or in hibernate state 17 Using Your Inspiron One Right Panel Buttons and Connectors go 1 ES 2 m 4 Fad AS j o o 18 Using Your Inspiron One Auto adjust button Automatically adjusts the display with the incoming video signal a Brightness adjust button Press this button to access the Brightness control menu and then use the auto adjust button or the brightness adjust button to increase or decrease the brightness SD MMC MS Pro 8 in 1 Media Card Reader Provides
7. AC IN Power connector Connects to the power cable The appearance of this connector may vary Parallel connector Connects to older printers and scanners x Network connector Connects to a network or a broadband device if you are using a wired network The two lights next to the connector indicate status and activity for wired network connection 8 PS 2 mouse connector Connects to a standard PS 2 mouse gt Line out connector Connects to a powered speaker or sound system PS 2 keyboard connector Connects to a standard PS 2 keyboard lt USB 2 0 connectors 3 Connects to USB devices such as a mouse keyboard printer external drive or MP3 player Serial connector Connects to older printers and external modems 27 Using Your Inspiron One Display Features 12 3 a N PEUL Z 28 Using Your Inspiron One 1 Camera activity indicator Indicates if the camera is on or off 2 Camera Built in camera for video capture conferencing and chat 3 Microphone Provides high quality sound for video chatting and voice recording 29 Using Your Inspiron One Using the Touch Screen Optional The touch screen feature on your Inspiron One converts your computer into an interactive display Dell Touch Zone To launch the Dell Touch Zone software click Start Dell Touch Zone You can access the
8. FTP login anonymous 58 G gestures 31 H hard drive activity light 17 hardware problems diagnosing 45 Hardware Troubleshooter 45 headphone front connector 19 help getting assistance and support 56 73 Index Internet connection 13 ISP Internet Service Provider 13 L line in connector 19 media card reader 19 memory minimum and maximum 67 memory problems solving 40 Memory Stick reader 19 memory support 67 microphone connector 19 MMC 19 74 Multi Media Card reader 19 N network connection fixing 38 network speed testing 38 P physical specifications 68 ports and connectors 67 power button and light 17 power problems solving 39 power specifications 68 problems solving 36 products information and purchasing 59 reinstalling Windows 50 resources finding more 64 restoring factory image 52 S setup before you begin 5 shipping products for return or repair 60 software features 33 software problems 41 solving problems 36 specifications 66 support email addresses 58 support sites worldwide 57 Index System Messages 44 System Restore 50 T touch screen 30 gestures 31 USB 2 0 back connectors 27 V ventilation ensuring 5 75 Index W warranty returns 60 Windows 50 Program Compatibility Wizard 41 reinstalling 55 wireless network connection 38 X xD Picture Card reader 19 76 o ue Printed in the U S A www dell com support dell com O1HNX
9. Prepare all items being returned whether for K NOTE For the telephone number to call repair or credit as follows for your region see Contacting Dell on K NOTE Before you return the product to Dell page 63 make sure to back up any data on the hard 2 Include a copy of the invoice and a letter drive and on any other storage device in the describing the reason for the return product Remove any and all confidential 3 Include a copy of the Diagnostics Checklist see proprietary and personal information as well as removable media such as CDs and PC Cards Dell is not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media that may be included with your return Diagnostic Checklist on page 62 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 46 4 Include any accessories that belong with the item s being returned power cables software guides and so on if the return is for credit 60 5 Pack the equipment to be returned in the original or equivalent packing materials K NOTE You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C 0 D packages are not accepted K NOTE Returns that are missing any o
10. a fast and convenient way to view and share digital photos music videos and documents on the following digital memory cards e Secure Digital SD memory card e Memory Stick e Hi Speed SD e Secure Digital Input Output SDIO card e Memory Stick PRO e Hi Density SD e Multi Media Card MMC e xD Picture Card 1394 IEEE 1394a connector Connects to high speed serial multimedia devices such as digital video cameras USB 2 0 connectors 3 Connects to USB devices such as a mouse keyboard printer external drive or MP3 player e Microphone or line in connector Connects to a microphone or inputs signal for use with audio programs qa Headphone or line out connector Connects to a pair of headphones or to a powered speaker or sound system NOTE To connect to a powered speaker or sound system use the line out connector on the back of your computer 19 Using Your Inspiron One Left View Features 20 Using Your Inspiron One Computer stand Provides stability to the computer and also allows you to adjust the display to a comfortable viewing angle Security cable slot Attaches a commercially available security cable to the computer Optical drive eject button Opens the optical drive when pressed Optical drive light Blinks when you press the optical drive eject button or when the disc is being read Optical drive Plays or records CDs and DVDs Ensure that you place the disc wit
11. and ensure that the device that you want to test appears in the system setup program and is active Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc 46 Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive K NOTE If your computer cannot display a screen image contact Dell see Contacting Dell on page 63 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly 2 Turn on or restart your computer 3 When the DELL logo appears press lt F12 gt immediately Select Diagnostics from the boot menu and press lt Enter gt This may invoke the Pre Boot System Assessment PSA in your computer K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities disc If PSA is invoked a The PSA starts running tests b Ifthe PSA completes successfully the following message is displayed No problems have been found with this system so far Do you want to run the remaining memory tests This will take about 30 minutes or more Do you want to continue Recommended
12. experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 1 See Solving Problems on page 36 for information and procedures that pertain to the problem your computer is experiencing 2 See the Dell Technology Guide for more troubleshooting information 3 See Dell Diagnostics on page 46 for procedures on how to run Dell Diagnostics 4 Fill out the Diagnostic Checklist on page 62 5 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 58 for a more extensive list of Dell Support online 56 6 If the preceding steps have not resolved the problem see Before You Call on page 61 K NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures K NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions K NOTE Some of the services are not always available in all locations outside the continental U S Call your local De
13. system This option restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Factory Image Restore Performing Dell Factory Image Restore 1 Turn on the computer When the Dell logo appears press lt F8 gt several times to access the Advanced Boot Options Window K NOTE If you wait too long and the operating system logo appears wait until you see the Microsoft Windows desktop then shut down your computer and try again 2 Select Repair Your Computer 3 The System Recovery Options window appears 4 Select a keyboard layout and click Next 5 To access the recovery options log on as a local user To access the command prompt type administrator in the User name field then click OK Restoring Your Operating System 6 Click Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears K NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore 7 Click Next The Confirm Data Deletion screen appears K NOTE If you do not want to proceed with Factory Image Restore click Cancel 8 Select the check box to confirm that
14. the power light is solid amber The system board cannot start initialization There may be an issue with either the system board or power supply For assistance contact Dell see Contacting Dell on page 63 If the power light is blinking amber The computer has detected an error during POST The light will blink along with the three BIOS beep codes to indicate the error For assistance contact Dell see Contacting Del on page 63 39 Solving Problems If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals Some possible causes of interference are e Power keyboard and mouse extension cables e Too many devices connected to a power strip e Multiple power strips connected to the same electrical outlet 40 Memory Problems If you receive an insufficient memory message e Save and close any open files and exit any open programs you are not using to see if that resolves the problem e See the software documentation for minimum memory requirements For assistance contact Dell see Contacting Dell on page 63 e Run Dell Diagnostics see Dell Diagnostics on page 46 If you experience other memory problems e Run Dell Diagnostics see Dell Diagnostics on page 46 e Contact Dell see Contacting Dell on page 63 Lockups and Software Problems If t
15. to the operating state it was in when you purchased the computer This procedure permanently deletes all data on the hard drive and remove any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem e If you received an Operating System disc with your computer you can use it to restore your operating system However using the Operating System disc also deletes all data on the hard drive Use the Operating System disc only if neither System Restore nor Dell Factory Image Restore did not resolve your operating system problem System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible CAUTION Make regular backups of your data files System Restore does not monitor your data files or recover them K NOTE The following instructions are applicable to the Windows default view so they may not apply if you set your Del computer to the Windows Classic view DA Starting System Restore 1 Click Start O 2 In the Start Search box type System Restore and press lt Enter gt K NOTE The User Account Control win
16. you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition 9 Click Finish to reboot the computer 53 Restoring Your Operating System Operating System Reinstallation Before You Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback To roll back a device driver 1 Click Start O 2 Right click Computer 3 Click Properties Device Manager 4 Right click the device for which the new driver was installed and click Properties 5 Click the Drivers tab Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver See System Restore on page 50 54 CAUTION Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the following e Dell Operating System disc e Dell Drivers and Utilities disc K NOTE The Drivers
17. Control Panel Network and Sharing Center Connect to a network 3 Follow the instructions on the screen to complete the setup 14 Setting Up Your Internet Connection ISPs and ISP offerings vary by country Contact your ISP for offerings available in your country If you cannot connect to the Internet but have successfully connected in the past the Internet Service Provider ISP might have a service outage Contact your ISP to check the service status or try connecting again later Have your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one Setting Up Your Inspiron One To set up your Internet connection 1 Save and close any open files and exit any open programs 2 Click Start Control Panel 3 Click Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears K NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 4 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup 15 This section provides information about the features available on your Inspiron One Right View Features 16 Using Your Inspiron One 1 Right panel buttons and connectors Adjusts brightness and connects USB audio and other devices to the appropriate connectors
18. Drivers and Utilities disc K NOTE Drivers and documentation updates can be found at support dell com the Dell Technology Guide available on your hard drive or at support dell com manuals the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www dell com regulatory_compliance If you need to find your Service tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users Finding More Information and Resources See the back of your computer the Dell Support Center To launch the Dell Support Center click the icon in the taskbar support dell com 65 Basic Specifications This section provides information that you may need when setting up updating drivers for and upgrading your computer For more detailed specifications see the Comprehensive Specifications at support dell com manuals K NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Help and Support and select the option to v
19. INSPIRON SETUP GUIDE YOURS IS HERE INSPIRON SETUP GUIDE Regulatory Model W01B Regulatory Type W01B001 Notes Cautions and Warnings F NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem Z WARNING A WARNING indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating system are not applicable Information in this document is subject to change without notice 2009 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron YOURS IS HERE and DellConnect are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc d
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21. able RJ11 connector into the network connector To connect your computer to a network or broadband device connect one end of a network cable to either a network port or a broadband device Connect the other end of the network cable to the network connector RJ45 connector on the back panel of your computer A click indicates that the network cable has been securely attached Setting Up Your Inspiron One Adjust the Computer Stand ZX WARNING Do not use the stand to carry the computer K NOTE The stand must be closed before using the computer with a VESA wall mount Pull the stand to adjust the display to a comfortable viewing angle A distinct click is heard when the stand is opened or closed Your computer supports UL certified VESA wall mounts For proper mounting use four ea 4 mm dia 0 7 pitch x 10 0 mm long screws 10 Setting Up Your Inspiron One Press the Power Button 11 Setting Up Your Inspiron One Set Up Microsoft Windows 7 Your Dell computer is preconfigured with the Microsoft Windows 7 operating system To set up Windows for the first time follow the instructions on the screen These steps are mandatory and may take some time to complete The Windows setup screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection 12 CAUTION Do not interrupt the operating system s setup process Doing so m
22. and Utilities disc contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities disc to load any required drivers Depending on the region from which you ordered your computer or whether you requested the disc the Dell Drivers and Utilities disc and Operating System disc may not ship with your computer Reinstalling Microsoft Windows The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software 1 Save and close any open files and exit any open programs 2 Insert the Operating System disc 3 Click Exit if the Install Windows message appears 4 Restart the computer 5 When the DELL logo appears press lt F12 gt immediately Restoring Your Operating System K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 6 When the boot device list appears highlight CD DVD CD RW Drive and press lt Enter gt 7 Press any key to Boot from CD ROM Follow the instructions on the screen to complete the installation 55 Getting Help If you
23. atus Link integrity light e Green A good connection exists between a 10 100 Mbps network and the computer e Orange A good connection exists between a 1000 Mbps network and the computer e Off The computer is not detecting a physical connection to the network K NOTE The link integrity light on the network connector is only for the wired network connection The link integrity light does not provide status for wireless connections Power Problems If the power light is off The computer is turned off or not receiving power There may also be a problem with the system board e Press the power button to resume normal operation e If the power cable is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly e Ensure that the electrical outlet is working by testing it with another device such as a lamp e If the problem persists contact Dell see Contacting Dell on page 63 Solving Problems If the power light is solid white and the computer is not responding Contact Dell see Contacting Dell on page 63 If the power light is blinking white The computer is in sleep state Press a key on the keyboard move the mouse or press the power button to resume normal operation If
24. ay render your computer unusable and you will need to reinstall the operating system K NOTE For optimal performance of your computer it is recommended that you download and install the latest BIOS and drivers for your computer available at support dell com Setting Up Your Inspiron One Connect to the Internet Setting Up a Wired Connection 0 tional e If you are using a dial up connection p connect the telephone line to the optional To connect to the Internet you need an external external USB modem and to the telephone modem or network connection and an Internet wall connector before you set up your Service Provider ISP Internet connection If an external USB modem or Wireless LAN e If you are using a DSL or cable satellite adapter is not a part of your original order you modem connection contact your ISP can purchase one at www dell com or cellular telephone service for setup instructions To complete setting up your wired Internet connection follow the instructions in Setting Up Your Internet Connection on page 14 13 Setting Up Your Inspiron One Setting Up a Wireless Connection K NOTE To set up your wireless router see the documentation that shipped with your router Before you can use your wireless Internet connection you need to connect to your wireless router To setup your connection to a wireless router 1 Save and close any open files and exit any open programs 2 Click Start 0
25. dow may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the remaining prompts on the screen Restoring Your Operating System In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore K NOTE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start O 2 In the Start Search box type System Restore and press lt Enter gt 3 Click Undo my last restoration and click Next 51 Restoring Your Operating System Dell Factory Image Restore CAUTION Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up all the data before using this option Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem K NOTE Dell Factory Image Restore is not available if the hard drive is formatted or partitioned using the Operating System disc K NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers 52 Use Dell Factory Image Restore only as the last method to restore your operating
26. echnical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PC CheckUp About Your System System Documentation Warranty Information System Information Upgrades amp Accessories For more information about Dell Support Center and available support tools click the Services tab at support dell com 43 Using Support Tools System Messages If your computer has an issue or error it may display a System Message that will help you identify the cause and action needed to resolve the issue F NOTE If the message you received is not listed in the following examples see the documentation for either the operating system or the program that was running when the message appeared Alternatively you could see the Dell Technology Guide available on your hard drive or at support dell com manuals or see Contacting Dell on page 63 for assistance Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error Contact Dell for assistance see Contacting Dell on page 63 44 CMOS checksum error Possible motherboard failure or RTC battery lo
27. ell Technology Guide available on your hard drive or at support dell com manuals Productivity and Communication You can use your computer to create presentations brochures greeting cards fliers and spreadsheets You can also edit and view digital photographs and images Check your purchase order for software installed on your computer After connecting to the Internet you can access websites set up an e mail account upload and download files and perform other related tasks Using Your Inspiron One Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs and listen to music and radio stations Your optical disc drive may support multiple disc media formats including CDs and DVDs You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications enable you to organize and create music and video files that can be recorded to disc and saved on portable products such as MP3 players and handheld entertainment devices 33 Using Your Inspiron One Customizing the Desktop You can use the customizing options available in your operating system to change the appearance resolution wallpaper screensaver and so on 1 Right click an open area of the desktop 2 Click Personalize to open the Change the visuals and sounds on your computer window and learn more about your customization options
28. ess additional information by simulating a right click Press and hold a finger on the touch screen to open context sensitive menus Flick Allows you to flip content forward or backward based on the direction of the flick Move a finger quickly in the desired direction to flip through content in the active window like pages in a book Flick also works vertically when navigating content such as images or songs in a playlist 31 Using Your Inspiron One Scroll Allows you to scroll through content Pan Allows you to move the focus on the selected object when the entire object is not visible Move two fingers in the desired direction to pan scroll the selected object Scroll Vertical Allows you to scroll up or down on the active window Move a finger up or down to activate vertical scrolling Scroll Horizontal Allows you to scroll left or right on the active window Move a finger to the left or right to activate horizontal scrolling Rotate Allows you to rotate the active content on the screen Twist Allows you to rotate the active content in 90 increments using two fingers Keeping a finger or thumb in place move the other finger in an arced direction to the right or left You can also rotate the active content by moving both the fingers in a circular motion Software Features K NOTE For more information about the features described in this section see the D
29. etting Up Your Computer When positioning your computer ensure that you allow easy access to a power source controls and connections on the right side adequate ventilation and a stable level surface to place your computer Restricting airflow around your Inspiron One may cause it to overheat To prevent overheating ensure that you leave at least 10 2 cm 4 inches at the back of the computer and a minimum of 5 1 cm 2 inches on all the other sides You should never place your computer in an enclosed space such as a cabinet or drawer when it is powered on Setting Up Your Inspiron One Connect the Keyboard and Mouse Connect the USB keyboard and mouse to the USB connectors on the computer K NOTE If you purchased a wireless keyboard and mouse along with your computer connect the USB receiver to the USB connector For more information see the documentation that shipped with your keyboard and mouse Setting Up Your Inspiron One Connect the Power Cable Setting Up Your Inspiron One Connect the Network Cable Optional Setting Up Your Inspiron One A network connection is not required to complete this computer setup but if you have an existing network or Internet connection that uses a cable connection such as a home cable modem or Ethernet jack you can connect it now K NOTE Use only an Ethernet cable RJ45 connector to connect to the network connector Do not plug a telephone c
30. f the preceding requirements will be refused at Dell s receiving dock and returned to you Getting Help Before You Call K NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag located on the back of your computer Remember to fill out the following Diagnostic Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available 61 Getting Help Diagnostic Checklist e Name e Date e Address e Phone number e Service Tag bar code on the back of the computer e Express Service Code e Return Material Authorization Number if provided by Dell support technician e Operating system and version Devices e Expansion cards e Are you connected to a network Yes No e Network version and network adapter e Programs and versions 62 See your operating system documentation to determine the contents of the computer s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell e Error message beep code
31. f you have other software problems e Write down the error code and problem description and contact Dell see Contacting Dell on page 63 e Back up your files immediately e Use a virus scanning program to check the hard drive or CDs e Save and close any open files or programs and shut down your computer through the Start menu 42 e Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program Using Support Tools Dell Support Center The Dell Support Center helps you find the service support and system specific information you need To launch the application click the Zed icon in the taskbar The Dell Support Center home page displays your computer s model number service tag express service code and service contact information The home page also provides links to access Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system Alerts t
32. following features in the Dell Touch Zone e Picture Viewer View organize and edit pictures e Dell Touch Cam Capture home videos with the built in camera You can upload videos to YouTube when connected to the Internet e Notes Creator Create typed or handwritten reminders These notes will appear on the bulletin board the next time you access the Dell Touch Zone 30 e Drum Zone Play a game to the music on your computer or play synthesized percussion instruments e You Paint Draw paint images and edit photographs using this software e Games Play select Windows games using touch e Music Play music create play lists and browse through your music files by album artist or song title e Internet Explorer Browse the Internet using multi touch technology Touch a link you want to follow e Help Use the Help feature for more information on how to use the touch screen Touch Screen Gestures K NOTE Some of these gestures may not work outside the Dell Touch Zone Zoom Allows you to increase or decrease the magnification of the screen content Pinch Allows you to zoom in or zoom out by moving two fingers apart or bringing them closer together on the screen To zoom in Move two fingers apart to zoom in on the active window To zoom out Move two fingers close together to zoom out on the active window Using Your Inspiron One Dwell Allows you to acc
33. h the printed side facing towards you 21 Using Your Inspiron One Using the Optical Drive CAUTION Do not press on the disc tray when you open or close it Keep the tray closed when you are not using the drive Z CAUTION Do not move the computer while playing or recording a disc 1 Press the eject button on the optical drive 2 Place the disc with the printed side facing towards you and snap the disc onto the spindle 3 Gently push the optical drive tray back into the drive 22 Using Your Inspiron One 1 optical drive tray 2 spindle 3 disc 4 eject button 23 Using Your Inspiron One Back View Features r tt a 24 Using Your Inspiron One 1 VESA mount cover Covers the VESA mount screw holes Remove this cover to mount your computer on a VESA mount You can purchase one of many different VESA mounts at www dell com 2 Back panel connectors Connects USB audio and other devices to the appropriate connectors 3 Service Tag Express Service Code Use this information to identify your computer on support dell com or when you contact technical support 25 Using Your Inspiron One Back Panel Connectors o eee renee O t 8 Ga o ES Ee o000 ACIN 10101 ot 26 Using Your Inspiron One
34. he computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet If a program stops responding End the program 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Select the program that is no longer responding 4 Click End Task If a program crashes repeatedly Check the software documentation If necessary uninstall and then reinstall the program K NOTE Software usually includes installation instructions in its documentation or on the CD Solving Problems If the computer stops responding or a solid blue screen appears WARNING You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or moving your mouse press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments 41 Solving Problems 1 Click Start O 2 Inthe search box type Use an older program with this version of Windows and press lt Enter gt 3 Follow the instructions on the Program Compatibility wizard I
35. iew information about your computer Computer Model Drives and Devices Inspiron One 19T Drives One 3 5 inch internal hard drive and one Computer Information tray load optical drive Processor types Intel Celeron Wireless optional LAN 802 11 b g Dual Core f Camera 1 3 megapixel Intel Pentium Dual Core Intel Core 2 Duo Intel Core2 Quad System chipset Intel G41 ICH7 66 Drives and Devices Available devices Memory Type Minimum Maximum Serial ATA hard drive DVD ROM optional DVD RW optional microphone array and 8 in 1 Media Card Reader Dual channel 800 MHz DDR2 1GB 4 GB Basic Specifications External Connectors Network adapter RJ45 connector USB 2 0 Three side panel and three back panel connectors Audio Two side panel connectors for microphone line in and headphone line out one back panel connector for line out IEEE 1394a one side panel 4 pin serial connector 67 Basic Specifications Video Type Audio Type Display Type active matrix TFT Maximum resolution Power Wattage Voltage Backup battery 68 Intel X4500 Integrated speakers 18 5 inches 16 9 WXGA 1366 x 768 130 W 100 240 VAC 3 V CR2032 lithium coin cell Physical Height Width Depth Weight approximate 385 9 mm 15 2 inches 476 9 mm 18 8 inches 107 3 mm 4 2 inches 8 3 kg 18 3 Ib Computer Environment Temperature ranges Operati
36. is provided in the device s described in this document in accordance with the requirements of the Official Mexican Standard NOM Importer Dell M xico S A de C V Paseo de la Reforma 2620 11 Col Lomas Altas 11950 M xico D F Regulatory model number Voltage Frequency Electricity consumption W01B 100 240 V CA 50 60 Hz 1 2A For details read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance 71 Index A airflow allowing 5 audio 68 backups creating 35 C calling Dell 61 CDs playing and creating 33 chipset 66 computer weights and dimensions 68 computer capabilities 33 computer environment 68 72 computer setting up 5 connect ing optional network cable 8 conserving energy 34 Contacting Dell online 63 customer service 57 customizing your desktop 33 your energy settings 34 D DellConnect 57 Dell Diagnostics 46 Dell Factory Image Restore 50 Dell Support Center 43 Dell Technology Guide for futher information 64 Dell Touch Zone 30 Diagnostic Checklist 61 disc drive supported disc sizes 22 discs using 22 drivers and downloads 65 drives and devices 66 DVDs playing and creating 33 E email addresses for technical support 58 energy conserving 34 expansion bus 68 Index F finding more information 64 flick 31 front side connectors 16
37. isclaims any proprietary interest in trademarks and trade names other than its own September 2009 P N 1HNXJ Rev A00 Contents Setting Up Your Inspiron One 5 Display Features 05 28 Before Setting Up Your Computer 5 Using the Touch Screen Optional 30 Connect the Keyboard and Mouse 6 Software Features 33 Connect the Power Cable 7 Solving Problems 4 36 Connect the Network Cable Optional 8 Touch Screen Problems 36 Adjust the Computer Stand 10 Beep Codes 00 cee eee eee eee 37 Press the Power Button 11 Network Problems ee 38 Set Up Microsoft Windows7 12 Power Problems ceeecceeee 39 Connect to the Internet Optional 13 Memory Problems 0 000 40 Using Your Inspiron One 16 Lockups and Software Problems 41 Right View Features 16 Using Support Tools 43 Right Panel Buttons and Connectors 18 Dell Support Center 0 00 43 Left View Features 20 System Messages 0 000 44 Using the Optical Drive 22 Hardware Troubleshooter 45 Back View Features 24 Dell Diagnostics 0 00 00 46 Back Panel Connectors 26 Contents Restoring You
38. ll representative for information on availability Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff use computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 61 and then see the contact information for your region or go to support dell com Getting Help DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to www dell com dellconnect 57 Getting Help Online Services You can learn about Dell products and services on the following websites e www dell com e www dell com ap Asian Pacific countries only e www dell com jp Japan only e www euro dell com Europe only e www dell com la Latin American and Caribbean countries e www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites e support dell com e support jp dell com Japan only e support euro dell com Europe only e supportapj dell com Asia Pacific only 58 Dell Support e mail addresses e mobile_support us dell com e support us dell com e la techsupport dell com Latin America and Caribbean countries only
39. ng Storage Relative humidity 10 C to 35 C 50 F to 95 F 40 C to 65 C 40 F to 149 F 10 to 90 non condensing Computer Environment Maximum vibration using a random vibration spectrum that simulates user environment Operating Storage Maximum shock Operating Storage 0 26 GRMS random for 2 min in all operational orientations 2 2 GRMS random for 15 mins Half Sine Pulse 40G for 2ms with a change in velocity of 20 in s 51 cm s Half Sine Pulse 40G for 22 ms with a change in velocity of 240 in s 609 cm s Basic Specifications Computer Environment Altitude Operating Storage Airborne containment level 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 668 m 50 to 35 000 ft G2 or lower as defined by ISA S71 04 1985 69 Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 70 Appendix Information for NOM or Official Mexican Standard Only for Mexico The following information
40. oblems This section provides troubleshooting information for your computer If you cannot solve your problem using the following guidelines see Using Support Tools on page 43 or Contacting Dell on page 63 36 Touch Screen Problems Some or all multi touch features are not working e Certain touch and multi touch features may be disabled To enable them double click the Flicks icon in the system tray In the Pen and Touch window select the Touch tab and ensure that Use your finger as an input device and Enable multi touch gestures and inking options are selected e The touch screen is calibrated at the factory and does not require re calibration If you choose to calibrate the touch screen click Start Control panel Table PC Settings Calibrate K NOTE Improper calibration may lead to inaccurate touch sensitivity If the touch screen starts losing its sensitivity The touch screen may have foreign particles such as sticky notes that are blocking the touch sensors To remove these particles 1 Turn off the computer 2 Disconnect the power cord from the wall outlet CAUTION Do not spray water or a cleaning liquid directly on the touch screen 3 Use a clean lint free cloth can spray mild non abrasive cleaner or water on a cloth if needed but not on the screen and wipe the surface and sides of the touch screen to remove any dirt or fingerprints Beep Codes Your compu
41. own your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW and press lt Enter gt 4 Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer 5 Select the test you want to run 6 If you encounter a problem during a test a message with the error code anda description of the problem will appear on your screen Write down the error code and problem description and contact Dell see Contacting Dell on page 63 K NOTE The Service Tag for your computer is displayed at the top of each test screen The Service Tag helps you identify your computer when you contact Dell Using Support Tools 7 When the tests are complete close the test screen to return to the Choose An Option window 8 To exit the Dell Diagnostics and restart the computer click Exit 9 Remove the Drivers and Utilities disc 49 50 You can restore your operating system in the following ways System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files Dell Factory Image Restore returns your hard drive
42. r Operating System 50 System Restore 00e ee eeee 50 Dell Factory Image Restore 52 Operating System Reinstallation 54 Getting Help 0000000 56 Technical Support and Customer SOVICE anea win i e a nee bared eae 57 DellConmect isic ciiirirnine ade eee aed 57 Online Services oc 5 cache ceed ae eee 58 Automated Order Status Service 59 Product Information 59 Returning Items for Repair Under Warranty or for Credit 60 Before You Call 22 2005 61 Contacting Deli ecccsccarcenseeares aie 63 Finding More Information and R SOUNCES wei de pral eed 64 Basic Specifications 66 Appendices rroi cadets aed 70 Macrovision Product Notice 70 Information for NOM or Official Mexican Standard Only for Mexico 71 INdOX ve veer a AA ar 72 Setting Up Your Inspiron One This section provides information about setting up your Inspiron One 19T N WARNING Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance K NOTE Your computer s Service Tag is located at the back of your computer Use this code to identify your computer when you access the Dell Support website or contact technical support Before S
43. ter might emit a series of beeps during start up if there are errors or problems This series of beeps called a beep code identifies a problem Write down the beep code and contact Dell see Contacting Dell on page 63 Series of beeps Beep code One Two Three Four Five Six Seven Eight Solving Problems Possible Problem Possible motherboard failure BIOS ROM checksum failure No RAM detected Possible motherboard failure Chipset error RAM read write failure Real Time Clock failure Video card or chip failure Processor failure Display failure 37 Solving Problems Network Problems Wireless Connections If the wireless network connection is lost The wireless router is offline or wireless has been disabled on the computer e Check your wireless router to ensure it is powered on and connected to your data source cable modem or network hub e Interference may be blocking or interrupting your wireless connection Try moving the computer closer to your wireless router e Re establish your connection to the wireless router see Setting Up a Wireless Connection on page 14 38 Wired Connections If the wired network connection is lost The cable is loose or damaged e Check the cable to ensure it is plugged in and not damaged The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the st
44. w Contact Dell for assistance see Contacting Dell on page 63 CPU fan failure CPU fan has failed Contact Dell for assistance see Contacting Dell on page 63 Hard disk drive failure Possible hard drive failure during POST Contact Dell for assistance see Contacting Dell on page 63 Hard disk drive read failure Possible hard drive failure during HDD boot test Contact Dell for assistance see Contacting Dell on page 63 Keyboard failure Keyboard failure or loose cable If reseating the cable does not solve the problem replace the keyboard No boot device available No bootable partition on hard drive the hard drive cable is loose or no bootable device exists e f the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device e Enter system setup and ensure that the boot sequence information is correct see the Dell Technology Guide available on your hard drive or at support dell com manuals No timer tick interrupt A chip on the system board might be malfunctioning or motherboard failure Contact Dell for assistance see Contacting Dell on page 63 USB over current error Disconnect the USB device Your USB device needs more power for it to function properly Use an external power source to connect the USB device or if your device has two USB cables connect both of them
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