TracVision A9 Installation Guide
Contents
1. lt lt 1 4 20 x 3 4 Hex Socket Screws with Nylok patch Figure 14 Metal Mounting Plate with Nut Bar Continued Mount the Antenna d With an assistant s help position the antenna onto the centerline of the vehicle s roof with a mounting block and mounting plate under each bracket see Figure 16 Make sure the antenna s connector faces the rear of the vehicle e The bottom of the antenna should rest above the vehicle s roof If the antenna s base is above and not touching the roof skip to step i If the antenna s base is touching the roof STOP the installation Call KVH at 401 847 3327 to order the Spacers Kit part no 72 0221 and follow steps f h to install a spacer under each bracket to raise the antenna higher f Remove the 8 32 x 3 8 screws and washers securing the factory installed plastic spacer to the metal bracket g Insert a second spacer from the Spacers Kit between the original spacer and the bracket Secure both spacers to the bracket using the 8 32 x 7 8 screws supplied in kit and the original washers that you removed in step f h Place a rubber spacer supplied in kit onto the end of each rubber mounting block see Figure 18 i Make sure the antenna is positioned on the centerline of the roof in the desired location and resting firmly on the mounting blocks With the antenna in place mark the roof along the outside edges of the mounting plates using a pencil or s2. p Flip down the skirt on each rubber mounting block to hide the mounting plates q Attach a protective cover onto each bracket The covers simply snap into place at the sides of the brackets IMPORTANT Two different sizes of covers are provided in the kitpack Install the two larger covers on the rear brackets and the smaller covers on the front brackets i Figure 19 Securing the Antenna to the Roof Mounting Block gt Nut Bar DA Vehicle Roof gt Figure 20 Attaching the Cover Wire the Antenna To wire the antenna first route the antenna cable You can route the antenna cable directly through the roof or from behind the hatch SUVs and minivans by following these steps see below page 14 Roof Routing s icsicriicaninnia Hatch Routing ciciscnizinirana Route the Cable Through the Roof a Clean and dry the connectors on the antenna cable and the rear of the antenna CAUTION A Observe the safe handling instructions in the Material Safety Data Sheet MSDS provided with the silicone grease b Fill half of the inner body of the antenna cable s connector with the supplied silicone grease the end with the rubber boot c Connect and SLOWLY hand tighten the antenna cable the end with the rubber boot to the antenna allowing the grease to diffuse and settle into the entire space within the connector d Make sure the
3. NOTE This list is subject to change In certain regions of the U S the antenna cannot see the 61W 72W 77W 119W and 129W satellites due to their low elevation see www kvh com TVcoverageNA for details Educate the Customer Before you leave the vehicle test the system to ensure the antenna works properly Fill out the Installation Checklist provided in the Welcome Kit and return it to KVH Refer to the instructions on the form Give the Welcome Kit to the customer provide any passwords and static IP addresses you set up and explain how to use the system Ensure the customer understands the following e How to e Turn on the system e Access the web interface e Switch satellites see Figure 55 e Select a master receiver see Figure 56 e Interpret TV Hub status e Download software and satellite library updates using web interface and or mobile app e Perform general troubleshooting CAUTION Make sure the user knows the new height of the vehicle measured from the road to the top of the antenna so that he she can avoid parking garages and overpasses that are too low Figure 55 Satellite Switching Selection on Home Page Status Home Satellites Satellite Switching Figure 56 Master Receiver Selection Master Receiver 6 Television 2 Ghange EN Continued Educate the Customer e The antenna must have a clear view of the Figure 57 Blockage Example sky to receive sat
4. Television 2 see Figure 69 IMPORTANT Also be sure to set each receiver s Dish Type to 3 LNB and Switch Type to SWM and enable external device access as directed by the TV Hub s Setup Wizard If the TV Hub is then unable to communicate with the receiver try resetting the receiver press its red reset button or unplug it wait 15 seconds then plug it back in and turn it on Figure 69 Adding a DIRECTV Receiver to the Autoswitch Page Receiver KVH recommends that you run the Setup Wizard whenever Launch Setup Wizard you change your system s configuration by adding or Receiver Television 2 Remove removing devices IP Address 192 168 1 200 Advancei Setup Using the number keys on your re note enter your IP Address Subnet Mask EN CERTIE ley SO avalar I 9 001 TI Ny KIVIEI www kvh com KVH Industries Inc World Headquarters Middletown RI U S A KVHI NASDAQ LISTED KVH Industries Pte Ltd Asia Pacific Headquarters Singapore Tel 65 6513 0290 Fax 65 6472 3469 E mail info apac kvh com KVH Industries A S EMEA Headquarters Kokkedal Denmark Tel 45 45 160 180 Fax 45 45 160 181 E mail info emea kvh com Tel 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com
5. C to 55 C temperature range A WARNING Risk of Electric Shock Failure to ground the TracVision system properly to the vehicle s ground will cause an unsafe floating ground condition risking potentially lethal electric shock See Connect Power on page 23 for details on the proper grounding of the equipment A CAUTION Avoid Driver Distraction Do not connect the TracVision system to video screens that are visible to the vehicle driver Driver distraction can result in an accident with personal injury or death resulting KE Inspect Parts and Get Tools Before you begin follow these steps to ensure Figure 1 TracVision A9 System Components you have everything needed to complete the installation Antenna a Unpack the box and ensure it contains everything shown on the Kitpack Contents List Save the packaging for future use b Carefully examine all of the supplied parts to ensure nothing was damaged in shipment c Gather the tools and materials listed below to complete the installation e Flat head and Phillips screwdrivers e Hex socket drivers e Wire cutters e Adhesive tape and scriber or pencil e Light hammer and center punch e Measuring tape Figure 2 KVH Validated Receivers e 1 2 12 7 mm hole saw i DISH Net k e Electric drill with a 5 32 and 1 8 DIRECTV etwor drill bits H20 311 e Construction adhesive and fasteners H21 211 suitable for mount
6. Receivers on page 40 Figure 66 IP Addressing for Automatic Switching Example TV Hub lo OD l SWM Splitter Receiver 1 AC Power Receiver 2 AC Power DC to RF Adapter DECA Power AC Power Supply Figure 67 Router DHCP Settings Example IP Address 192 168 Subnet Mask 255 255 255 0 v Router Name Cisco76205 DHCP Server Enabled Disabled DHCP Rese Start IP Address 192 168 1 100 Maximum Number of Users 50 IP Address Range 192 168 1 100 to 149 Client Lease Time 0 minutes 0 means one day EN Continued Using a DIRECTV Coax Network Assigning Static IP Addresses to DIRECTV Receivers Once you have identified a valid static IP address range for the receivers follow these steps to assign a unique static IP address within that range to each receiver NOTE These steps may vary depending on the receiver s model and software version Refer to the receiver s owner s manual for details a Press MENU on the receiver s remote control to access the onscreen menu b At the main menu highlight Settings amp Help Then select Settings c Highlight and select Network Setup d Select Advanced Setup e Change the IP address to the new static IP address On a Genie DVR the IP address is called the Server
7. between the equipment s chassis ground and the vehicle s ground can measure well over 100 volts when it normally should not exceed 25 volts Therefore always measure the difference in potential between chassis ground and the vehicle s ground to make certain that there is no dangerous floating ground condition even if the ground pin of the vehicle s AC power plug appears to be intact EN Continued Connect Power Connect Power to the System NOTE When powering up a SWM configuration apply power to all other system components before powering up the receivers and DVRs tuners are assigned SWM channels during startup Follow the steps below to connect power to the TracVision system see Figure 44 A CAUTION For your own safety shut down vehicle power before you connect the power wires a Before you connect the power wires turn off vehicle power and test the circuit to ensure no power is present b Make sure that the ground wire from the TV Hub has been connected to ground as described on the previous page IMPORTANT Do not use a cigarette lighter as a power supply All power connections must be hard wired c Connect the individual power wires to a dedicated 12 VDC circuit Connect the negative black wire to ground DC return and connect the positive red wire to clean 12 VDC vehicle power 10 30 VDC is required at the TV Hub but not directly
8. devices a At the AutoSwitch page of the web interface select Add IP AutoSwitch Figure 61 b Enter the serial number and choose a friendly name for the IP AutoSwitch for example Television 2 c Select Save to save your changes Select the Master Receiver Any receiver connected to an IP AutoSwitch can become the master receiver for the system The master receiver controls satellite selection IMPORTANT The TV Hub has a built in IP AutoSwitch Any receiver connected directly to the TV Hub can therefore be selected as a master receiver through the web interface Figure 61 Add IP AutoSwitch Screen A CAUTION BEE EV la a regisieved trademestk ef INDI Ins Tresifictea la a registred rafomasi GING les ay inanan ia cono ott 140701234 ete I Tini Figure 62 IP AutoSwitch LED Status Indications a To choose the master receiver select it on the Home page of the web interface or press the Master Select button on the associated IP AutoSwitch b Verify that the LED in the Master Select button on the IP AutoSwitch is lit green see Figure 62 The LEDs for any other IP AutoSwitches should be lit orange LED Color Indication Orange Registered with the system but not currently the master Orange Initializing flashing Red Error e unable to communicate with the system e network is not detected or e unable to register Green Registered with t
9. e SSID TV Hub lt TV Hub serial number gt e IP Address 172 16 0 1 Wireless Mode AP Access Point W e Security Mode Off SS TVHub 140311659 IP Address 1721601 KVH strongly advises that you select the WPA PSK security mode as shown in Figure 51 Subnet 255 255 255 0 and assign a unique password to prevent Gateway 172 16 0 1 unauthorized access to the TV Hub at the web i interface go to Settings gt Network Settings If Broadcast 172 16 0 1 you keep the default settings you re allowing Security Mode WPA_PSK anyone to access the TV Hub with their mobile Password 1240300659 device IMPORTANT KVH strongly recommends that you keep the TV Hub set to AP Access Point wireless mode If you select IF Infrastructure mode to connect the TV Hub to your vehicle s network you will no longer be able to access the TV Hub s web interface directly i Set Up the System The Setup Wizard appears upon initial startup to Figure 52 Setup Wizard Welcome Page step you through system configuration see Figure 52 Before you begin to set up the system TRACVISION fida e Know the service provider and associated Welcome to The TracVision Setup Wizard satellite s System Detected e Check the latest software version see below Tracvision AQ e Verify all system components are connected Before you start the Wizard have everything need please do the following Let s get started Update
10. screws into the narrow part of the keyholes h Press the rear mounting tab on the TV Hub onto the adhesive washer and install the third 8 Phillips thread forming screw in the mounting tab hole Figure 31 TV Hub Mounting Template Front of TV Hub VP Ae e i Keyhole 20 1 cm 2x 0 13 0 3 cm I I I I I l I b I I I I I I I I I I I I I fa lt 3 17 8 1 cm Mounting Tab 0 13 0 3 cm Figure 32 TV Hub Keyholes and Mounting Tab Keyhole x2 s LI Mounting Tab EN Wire the Antenna to the TV Hub Follow these steps to connect the antenna to the Figure 33 TV Hub Antenna Connection TV Hub Antenna IMPORTANT Be sure to leave an adequate service loop approximately 8 20 cm of slack in the cable for easy serviceability Vehicle Roof 4 a Prepare the antenna cable If the cable is too long you may either coil the excess cable inside the vehicle use an alternative KVH recommended cable or cut the end of the cable to the desired length Refer to the table To antenna only in Figure 34 for antenna cable j 8 TV Hub supplies 42 VDC requirements IMPORTANT Low quality poorly terminated or improperly installed RF cables are the most Figure 34 RF Cable Requirements
11. 6 pm Sat 9 am 2 pm ET 5 GMT KVH and TracVision are registered trademarks of KVH Industries Inc All other trademarks are property of their respective companies The information in this document is subject to change without notice No company shall be liable for errors contained herein 2014 KVH Industries Inc All rights reserved 54 1079 Rev A Important Safety Information This icon indicates a danger warning or caution notice Be sure to read these carefully to avoid A injury A WARNING Risk of Electric Shock To avoid electric shock do not open the TV Hub chassis enclosure There are no user serviceable parts inside A WARNING Risk of Electric Shock If any component of the TracVision system becomes damaged and or no longer functions normally disconnect it from vehicle power secure it from unintended operation and contact KVH Technical Support see Technical Support on page 1 All repairs or modifications must be performed by a trained KVH certified technician If you are a KVH certified technician you still must contact KVH Technical Support prior to conducting any repairs or modifications to the equipment A WARNING Risk of Explosion Do not operate the TV Hub or any other electrical device in an environment where flammable gases vapors or dusts are present In addition do not operate the TV Hub in an environment with a temperature outside its 5 F to 131 F 15
12. antenna cable is hand tightened all the way into the connector Then tighten it with a 7 16 torque wrench set to 20 in lbs or a 7 16 wrench for 1 4 turn see Figure 21 e Wipe off any excess grease from the outside of the connector f Slide the rubber sealing boot up the cable until it covers the antenna cable connector to help protect it from weather see Figure 21 Figure 21 Connecting the Antenna Cable to the Antenna EN Continued Wire the Antenna g Choose a location on the roof for the Figure 22 Locating the Cable Access and Fitting Mounting Holes 1 2 12 7 mm diameter cable access hole Inside the vehicle remove the headliner to access the underside of the roof where you will be cutting out the hole _ IMPORTANT Techniques for removing the headliner vary from vehicle to vehicle Only a trained automotive installer should remove the headliner KVH is not liable for damage caused by improper headliner removal h Using a 1 2 12 7 mm hole saw cut out the 5 32 Fitting cable access hole in the vehicle s roof and smooth the edges of the hole to protect the cable see Figure 22 i Center the backing plate over the cable access Figure 23 Cable Routed Into Vehicle Through Access Hole hole to locate the three fitting mounting holes I ae Use a center punch to mark the hole locations j Set aside the backing plate then use a i a 5 32 drill bit to drill the three fitting i mounting ho
13. carried by the coax cables This simplifies installation since AC Power Ethernet cables don t need to be run to all of the DC to RF Adapter receivers DEGA Non Genie Configurations AC Power If a Genie DVR HR44 or HR34 is not present on the DIRECTV SWM network you need to install a DECA with power supply and DC to RF adapter collectively referred to as a DECA Broadband Kit KVH part no 19 0860 and formerly called a Cinema Connection Kit When connected to the SWM splitter and the TV Hub s Ethernet port either directly or via an onboard router the DECA relays messages between the DIRECTV coax network and the Ethernet network see Figure 63 e Continued Using a DIRECTV Coax Network Genie Configurations Full DECA Broadband functionality is built into Genie DVRs HR44 or HR34 So if a Genie DVR is present on the DIRECTV SWM network no external DECA Broadband kit is required Just connect the Genie s Ethernet port to the TV Hub s Ethernet port either directly or via an onboard router see Figure 64 The Genie DVR provides the link between the DIRECTV coax network and the Ethernet network NOTE If you cannot easily connect the Genie DVR s Ethernet port to the TV Hub or an onboard network you can use a DECA Broadband Kit as explained in Non Genie Configurations on page 36 NOTE Genie clients cannot switch satellites they can only view programming carried by the s
14. the receiver and connect it to the RF In jack on the IP AutoSwitch Then tighten to 15 in Ibs of torque b Connect the supplied 2 ft 60 cm RF cable from the To Receiver port on the IP AutoSwitch to the receiver s satellite input and tighten to 15 in lbs of torque c Using the supplied Ethernet cable connect the Network port of the IP AutoSwitch to the onboard network If a network is not available install a router as shown in Figure 60 d Ifnot already connected connect the TV Hub to the onboard network see Figure 60 e Using the supplied Velcro strip secure the IP AutoSwitch to the mounting surface EN Figure 60 IP AutoSwitch Connections RF Input I To Network IP AutoSwitch Receiver DOC AC Power Varies depending on your system configuration Network Connections Connect the TV Hub and IP AutoSwitch es to your onboard network If you do not have a network install a router or router and switch as shown below AC Power ct up to 2 IP AutoSwitches Switch AC Power Connect up to 7 IP AutoSwitches Continued installing an IP AutoSwitch Configure the IP AutoSwitch When performing system setup see Set Up the System on page 29 follow these additional steps to configure the IP AutoSwitch NOTE KVH recommends that you run the Setup Wizard in the web interface whenever you change your system s configuration by adding or removing
15. without pinching it maintaining a 4 5 11 5 cm bend radius you can insert the antenna cable through the gap and into the vehicle You can follow the steps below to route antenna cable behind the hatch Move the steel fitting down the length of the antenna cable to the end opposite the rubber boot You ll need to connect the end of the cable with the rubber boot to the antenna You will not need to use the fitting simply keep it attached to the end of the cable inside the vehicle Starting from inside the vehicle pass the antenna cable through the gap in the hatch hinge see Figure 27 Clean and dry the connectors on the antenna cable and the rear of the antenna A CAUTION Observe the safe handling instructions in the Material Safety Data Sheet MSDS provided with the silicone grease d oo Fill half of the inner body of the antenna cable s connector with the supplied silicone grease Figure 27 Cable Routed Behind Rear Hatch Continued Wire the Antenna e Connect and SLOWLY hand tighten the Figure 28 Connecting the Antenna Cable to the Antenna antenna cable to the antenna allowing the grease to diffuse and settle into the entire space within the connector f Make sure the antenna cable is hand tightened all the way into the connector Then tighten it with a 7 16 torque wrench set to 20 in lbs or a 7 16 wrench for 1 4 turn see Figure 28 g Wipe off any excess grease from
16. DISH Pro compatible Look for the DISH Pro logo on the box Connecting 1 Receiver Connect an RF cable from the Receiver jack on the TV Hub to the Satellite In jack on the receiver see Figure 40 Connecting 2 or More Receivers a Connect an RF cable from the Receiver jack on the TV Hub to the Antenna jack on the DC block splitter supplied in kit b Connect the Primary jack on the DC block splitter to the Satellite In jack on the first receiver This receiver will be able to control satellite selection in Automatic satellite switching mode c If you need to connect just a second receiver connect the Secondary jack on the splitter to the Satellite In jack on the second receiver see Figure 41 If you need to connect three or more receivers connect the Secondary jack on the splitter to the 18V port on a multiswitch see Figure 42 KVH offers a 4 output passive multiswitch KVH part no 72 0676 and an 8 output active multiswitch KVH part no 72 0677 d When using a multiswitch connect the multiswitch outputs to the Satellite In jacks on the receivers IMPORTANT To enable any of the additional receivers to control satellite selection in Automatic satellite switching mode install an optional IP Autoswitch KVH part no 72 0634 in line with its RF input See Appendix A on page 33 for details je Figure 40 Wiring 1 DIS
17. ECTV Non SWM page 21 DISH Network vies reriieni se page 22 EN Continued Wire the Receivers DIRECTV SWM Wiring Follow these steps to connect DIRECTV SWM receivers to the TracVision system NOTE You can connect non SWM receivers as well as explained in DIRECTV Non SWM Wiring on page 21 Connecting 1 SWM Receiver Connect an RF cable from the SWM jack on the TV Hub to the Satellite In jack on the receiver DVR see Figure 36 Connecting 2 8 SWM Receivers or Tuners a IMPORTANT If you need to receive local channels on the Connect an RF cable from the SWM jack on the TV Hub to the SWM input on the SWM splitter supplied in kit see Figure 37 Connect the SWM splitter s outputs to the Satellite In jack on the receivers DVRs or Network jack when connecting a Genie client You can connect any number of SWM and Genie devices that add up to 8 tuners or fewer Refer to Figure 37 to determine the tuners consumed by each type of device Terminate any unused outputs on the SWM splitter with the supplied 750 terminators and verify all connections are tight Figure 36 Wiring 1 DIRECTV SWM Receiver Antenna Figure 37 Wiring a DIRECTV SWM Splitter TV Hub Os ma Glo Terminate meer i Supports up to 8 tuners unused i i Each SWM receiver 1 tun
18. H Receiver Antenna Figure 41 Wiring 2 DISH Receivers TV Hub Receiver OY AC Power a DC Block DE Splitter Receiver 9 9 AC Power Figure 42 Wiring 3 DISH Receivers TV Hub Vd we ba cd i Li penon TE TE KOREN K oP F DC Block en Splitter Receiver OG soob otaa w AC Power 13V I Terminate unused Multiswitch J outputs Receiver sti vvvV Connect up to 4 receivers AC Power Connect Power Before connecting power be sure the vehicle is Figure 43 TV Hub Grounding Connection properly grounded Grounding Requirements Proper grounding of the TracVision system to the vehicle s ground is critically important as it protects the equipment from lightning and electrostatic discharges ESD Follow these steps to ground the system Vehicle s Ground a Connect the hoop of the grounding wire supplied in kit to the Ground screw on the rear panel of the TV Hub see Figure 43 b Connect the other end of the grounding wire to the vehicle s ground such as a pillar ground screw A WARNING Failure to ground the TracVision system properly to the vehicle s ground will cause an unsafe floating ground condition risking damage to the antenna and electric shock potentially resulting in DEATH Ina floating ground condition the difference
19. IP see Figure 68 f WITHOUT an Onboard Network Enter 255 255 255 0 for the subnet mask and enter the TV Hub s IP address for default gateway and DNS WITH an Onboard Network Enter the router s subnet mask and enter the router s IP address for default gateway and DNS g Highlight and select Connect Now to save your changes Disregard any error messages about missing Internet connectivity Note this receiver s IP address and location onboard for future reference h Repeat this procedure for each additional receiver Be careful not to use the same IP address twice i Figure 68 IP Address on a DIRECTV Receiver Example WITHOUT an Onboard Network No Router Advanced Setup be 25 Thu 1 b Using the number keys on your remote enter your network details 192 168 184 Subnet Mask 255 255 255 V Default Gateway 192 168 184 DNS 192 168 184 Connect Now DO E5 4D 00 64 8D Restore Defaults WITH an Onboard Network Using a Router Advanced Setup E Thu 1 b da nad Sel Using the number keys on your remote enter your network details IP Address 192 168 1 200 Subnet Mask 400 0 Default Gateway DNS Connect Now MAC Address DO E5 4D 00 64 8D Restore Defaults Continued Using a DIRECTV Coax Network i Add the new receivers to the Autoswitch page of the web interface Enter each receiver s static IP address and assign it a friendly name e g
20. Software and Satellite Library ant ie ete i mena amp associated satellite s take up to 30 minutes to complete Before you start the Setup Wizard update the system software and satellite library to the latest versions Use the Apple iOS or Android yaur ai cn smartphone tablet mobile app or follow these steps to use a laptop PC that has the latest update files downloaded to it from the KVH Partner Portal www kvh com partners Download the latest antenna software Proceed with Setup Wizard a Select Exit in the Setup Wizard page The web interface appears Figure 53 Software Updates Page b At the Updates page of the web interface select the antenna model Then select Install ra f i Latest Available Version 4 1 tv AQ Update Update see Figure 53 Find the kvh file in Installed Version 4 1 your downloads folder then double click to con install Latest Available vers 042814 Latest Software Available Installed Version 042811 Software Version 042814 available to download c Wait for the update to complete It may take up to 45 minutes The TV Hub s lights will alternate orange while the update is in progress Once complete the web interface On Device will report that the latest version is installed Library Version N A ready to install d When the software update is complete select the Satellite Library Then select Install Update Find the xml file in your downloads folder then double click t
21. TracVision A9 mv WY d gt p prio A QD lu x nstallation Guide TracVision A9 Installation Guide This guide explains how to install the TracVision A9 satellite TV antenna system on a vehicle Operation instructions are provided in the Quick Start Guide Installation Steps NS gd FP Y NR Appendices A Installing an IP AutoSwitch Who Should Install the System To ensure a safe and effective installation KVH recommends that a KVH authorized technician Inspect Parts and Get Tools Mount the Antenna sses Wire the Antenna nn Plan the TV Hub Installation Mount the TV Hub iinan Wire the Antenna to the TV Hub Wire the Receivers ii Sa Connect Power ERE 23 9 Turn On the System 25 10 Access the Web Interface 26 11 Connect to an Existing Network 27 12 Secure the Wi Fi Connection 28 13 Set Up the Sysemarvmnsanemnsn 29 14 Educate the Customer 31 B Using a DIRECTV Coax Network 36 install the TracVision antenna KVH authorized technicians have the tools and electronics expertise necessary to install the system To find a technician near you visit www kvh com wheretogetservice Technical Support If you need technical assistance please contact KVH Technical Support Phone 1 401 847 3327 Email support kvh com Mon Fri 9 am
22. atellite that is currently selected Figure 64 Genie Configuration TV Hub Neus pi ma Can connect via an NJ onboard network router if desired Supports up to 8 tuners 774 Each SWM receiver 1 tuner SWM Splitter A Each SWM DVR 2 tuners i Each Genie DVR 5 tuners ME Each Genie client 0 tuners VVVVYV ae Connect any combination of SWM receivers DVRs that add up to 8 or fewer tuners at the SWM splitter New Receiver Models HR24 H24 H25 O AC Power Genie Client Models C31 C41 BAJSE AC Power Genie DVR HR34 or HR44 III AC Power EN Continued Using a DIRECTV Coax Network Additional Equipment for Older Receivers In addition to the DECA Broadband Kit or a Genie DVR you might need to connect an additional device in line between the receiver and the SWM splitter depending on the model see Figure 65 NOTE Model HR20 100 requires additional devices not specified here Contact KVH Technical Support H21 H22 H23 HR21 HR22 and HR23 These receivers do not have built in DECA functionality but they have an Ethernet port for network connectivity An additional DECA KVH part no 19 0860 is required for each receiver to support coax networking supplying the satellite TV signal to the receiver s Satellite In port and network communications data t
23. common cause of system problems Terminate all RF cables with high quality F connectors Up to 100 ft 30 m Cable Run using the proper stripping crimping tools exactly to the manufacturer s specifications Cable Eee KVH part no 32 0417 0100 b Connect the antenna cable from the antenna Connector Thomas amp Betts SNS1P6 to the Antenna jack on the TV Hub see KVH part no 23 0170 Figure 33 Tools Augat IT1000 IMPORTANT KVH part no 19 0242 Do not connect anything other than the Stri antenna cable to the Antenna jack The P 00068 1 63 mm dia Lengths 0 25 6 35 Antenna jack has 42 VDC on it which will a H 02 i ui damage other devices such as multiswitches DVRs etc Note LMR 400 75 is a suitable substitute c Hand tighten the antenna cable until it is all the way into the Antenna jack Then tighten it with a 7 16 torque wrench set to 15 in lbs or a 7 16 wrench 1 8 turn a Wire the Receivers The steps for connecting the customer s Figure 35 TV Hub Receiver Connections receiver s to the TracVision system and setting them up depends upon the customer s satellite TV service see Figure 35 Follow the steps in the applicable section below to wire the receivers Then connect the receiver s iis to the customer s television s AT S DIRECTV SWM page 20 DIR
24. cribe j Set aside the antenna and the mounting blocks k Attach the four mounting plates to the roof at the locations you outlined in step i Be sure to use fasteners appropriate to the roof s construction IMPORTANT Due to the variation in vehicle roof construction consult with the vehicle manufacturer to determine the safest fastening method Figure 16 Positioning an Antenna Bracket Onto a Mounting Block Bracket Mounting gt Block Figure 17 Adding Spacers If Needed for Extra Height New Spacer gt Factory installed gt C Spacer ia Flat Washer gt amp Lock Washer gt 8 32 Screws Figure 18 Attaching Bracket With Spacers Spacer Rubber gt Spacer Mounting gt Block Continued Mount the Antenna 1 Seal all fasteners with silicone sealant or equivalent m Place the rubber mounting blocks back onto the mounting plates n Place the antenna onto the mounting blocks Align the holes in the antenna brackets with the holes in the mounting blocks o At each bracket insert two hex socket screws supplied in kit through the antenna bracket and mounting block and into the nut bar Use a 2 25 screw at the end of each bracket and a 2 5 screw at the base If you added a spacer use the 2 5 and 2 75 screws supplied in the Spacers Kit instead use the shorter screw at the end Tighten the screws to secure
25. cting 3 or More Receivers Figure 39 Wiring 3 DIRECTV Non SWM Receivers To connect three or more non SWM receivers TV Hub you need an 8 output multiswitch kit KVH part no 72 0677 which includes two DC block 00 splitters Teer a Connect an RF cable from the Legacy 1 jack on the TV Hub to the Antenna jack on one of the DC block splitters see Figure 39 5 DC Block DC Block b Connect the Primary jackontheDCblock 4 Splitter Splitter 7 2 splitter to the 18V jack on the multiswitch and connect the Secondary jack on the DC block splitter to the 18V 22KHz jack on the multiswitch c Repeat steps a and b with Legacy 2 and the second DC block splitter using the 13V and 13V 22KHz jacks on the multiswitch 18V 13V 18V 13V 22KHz 22KHz Multiswitch l AC Power d Connect the multiswitch outputs to the Satellite In jacks on the non SWM receivers VYVVYVYY Connect up to 8 non SWM receivers e Terminate any unused outputs on the multiswitch with 75Q terminators and verify all connections are tight Non SWM Receiver isle oa i 1900 E AC Power EN Continued Wire the Receivers DISH Network Wiring Follow these steps to connect DISH Network receivers to the TracVision system IMPORTANT Receivers must be
26. e sure the roof rack s crossbars are secured in place and are sturdy enough to support the 49 5 Ib 22 5 kg antenna Figure 3 Shipping Restraint Locations on Antenna Base Bracket fl lt _____1 4 20 x 3 4 Hex Socket Figure 5 Roof Rack Crossbars Screws with Nylok patch Continued Mount the Antenna c With an assistant s help gently place the Figure 6 Placing the Antenna on the Crossbars antenna onto the roof rack with the cable connector facing the rear of the vehicle All four brackets should rest on top of the roof rack s crossbars see Figure 6 and Figure 7 d Each bracket contains several pairs of pegs see Figure 4 on page 4 These pegs allow you to place two rubber cushions in different positions to best fit the vehicle s style of crossbars Try out the various cushion positions until you find the best fit for your installation The more surface area of the cushions pressing against the crossbar the better the fit Roof Rack Crossbar i KIVIHI Continued Mount the Antenna e With the cushions installed in the brackets the bottom of the antenna should rest above the vehicle s roof If the antenna s base touches the roof you will need to adda spacer under each bracket to raise the antenna higher off the crossbars If spacers are needed follow steps f and g on the next page to install a spacer under each bracket as shown in Figure 8 Otherwise skip to step h
27. ellite TV Common causes of blockage include trees buildings bridges Blocked overpasses and mountains see Figure 57 The TracVision system will not work inside a garage Heavy rain or snow might also temporarily interrupt reception e Clean the antenna regularly Dirt buildup can affect satellite TV reception e You must be located within the satellites coverage area to receive TV signals Visit www kvh com footprint for coverage maps e Please register the system to ensure the best possible service from KVH Visit www kvh com register for details A WARNING If the owner removes the antenna from the roof then later needs to reinstall it the owner must apply threadlocker Loctite 425 to the threads of the mounting screws to avoid a potentially dangerous condition The mounting screws are prepared with a thread locking patch that will degrade if the screws are removed Failure to apply threadlocker to the screws during reinstallation can result in unsecure mounting A WARNING It is dangerous to watch TV while driving a vehicle While the vehicle is in motion the system is intended for passenger use only im Follow these steps to add an IP AutoSwitch KVH part no 72 0634 to each DISH Network receiver you want to be able to control satellite selection in Automatic satellite switching mode NOTE A receiver connected directly to the TV Hub s Receiver jack can contro
28. er outputs y Each SWM DVR 2 tuners Each Genie DVR 5 tuners SWM Splitter Each Genie client 0 tuners 119W satellite and you want the antenna to automatically switch between the 101W and 119W satellites you need to use the DIRECTV coax network See Appendix B on page 36 for details i SWM Receiver s Osse n 20000 AC Power SWM DVR AC Power Genie DVR DOO O acne 4 DIA AC Power Genie Client Seer Genie Client SSR Note Although you may connect additional Genie clients only 3 can be active at one time Genie Client ESSO Continued Wire the Receivers DIRECTV Non SWM Wiring Figure 38 Wiring 1 to 2 DIRECTV Non SWM Receivers Follow these steps to connect non SWM receivers Antenna to the TracVision system IMPORTANT Non SWM receivers are limited to manual satellite switching only NOTE You can connect SWM receivers as well as TV Hub explained in DIRECTV SWM Wiring on page 20 Connecting 1 2 Receivers a Connect an RF cable from the Legacy 1 jack on the TV Hub to the Satellite In jack on the receiver see Figure 38 b When installing two receivers connect an RF cable from the Legacy 2 jack on the TV Hub to the Satellite In jack on the second receiver Conne
29. er that address along with the receiver s location in the TV Hub s web interface Static IP Address Range WITHOUT an Onboard Network If the DECA Broadband Kit or Genie DVR is connected directly to the TV Hub s Ethernet port no router is installed set each receiver s IP address to any address ranging from 192 168 x 2 to 192 168 x 149 where x 1 lt the last 2 digits in the TV Hub s serial number gt For example if the serial number of the TV Hub is 140901484 you might assign an IP address of 192 168 184 2 see Figure 66 Refer to the instructions in Assigning Static IP Addresses to DIRECTV Receivers on page 40 The TV Hub has a hidden IP address of 192 168 x 1 reserved for automatic switching communications This IP address is not shown on the Network Settings page of the web interface Static IP Address Range WITH an Onboard Network If the TV Hub and the DECA Broadband Kit or Genie DVR are connected to an onboard network i e router set each receiver to a static IP address that is outside the router s DHCP range see Figure 67 Refer to the router s user manual for details on finding its IP address range For example if the router has an IP address of 192 168 1 1 and assigns IP addresses ranging from 192 168 1 100 to 192 168 1 149 via DHCP you could set each receiver s IP address to any address ranging from 192 168 1 150 to 192 168 1 254 Refer to the instructions in Assigning Static IP Addresses to DIRECTV
30. et Connection Figure 47 Wired Ethernet Connection a Connect a laptop PC configured for DHCP directly to the Ethernet port on the TV Hub see Figure 47 b Start your web browser and enter TV Hub http 169 254 253 1 NOTE When connected to the vehicle s LAN see Connect to an Existing Network on page 27 you will need to enter the IP Address dynamic or static assigned to the TV Hub If your laptop has Bonjour installed you can use it to find the TV Hub on the network without knowing its IP address 169 254 253 1 i ih Connect to an Existing Network Connecting the TV Hub to a vehicle s local area network LAN is required if any of the following conditions apply e One or more IP AutoSwitches are installed to enable automatic satellite switching DISH Network only e Customer wants to access the TV Hub s web interface using any device connected to the network see Figure 48 NOTE Connecting the TV Hub to the vehicle s network using its Wi Fi rather than an Ethernet cable is not recommended because you lose the ability to connect directly to the TV Hub s built in Wi Fi You will always need to connect via the network NOTE The Reset button on the rear panel of the TV Hub see Figure 49 reverts all network settings back to their original factory settings Wired LAN Connection a Connect the Ethernet port on the TV Hub to the onboard network LAN using the supp
31. he crossbars verify that all cushions two within each bracket are pressed firmly against the crossbars providing a solid grip i Attach a protective cover onto each clamp The covers simply snap into place at the sides of the brackets see Figure 12 IMPORTANT Two different sizes of covers are provided in the kitpack Install the two larger covers on the rear brackets and the smaller covers on the front brackets Figure 11 Securing the Brackets to the Crossbars Cover _ gt Hex Socket_ gt 1 75 Screws Mounting gt Bracket Roof Rack gt Crossbar i lt gt Retaining Plate j Jam Nuts gt amp Figure 12 Attaching the Cover Continued Mount the Antenna If you are mounting the antenna directly to the Figure 13 Attaching the Mounting Brackets roof follow the steps below Mount the Antenna Directly to the Roof a Attach each of the four mounting brackets to the antenna base using two 1 4 20 x 3 4 hex socket screws see Figure 13 A bolt is factory installed in the base between the bracket holes b Place the metal mounting plates onto the vehicle s roof do not attach yet Ensure the nut bar swivels easily within each mounting plate see Figure 14 c Lift the skirt on the four rubber mounting blocks then place the blocks onto the mounting plates Align with the threaded holes in the nut bar see Figure 15 Bracket
32. he system and currently the master EN 9 Using a DIRECTV Coax Network Appendix In Automatic satellite switching mode the TV Hub can accept commands from the master SWM compatible DIRECTV receiver to Figure 63 Non Genie Configuration automatically switch between the 101W and 119W satellites The TV Hub communicates with the master receiver via the TV Hub s Ethernet oa 65 awa port link to the DIRECTV coax network Follow the steps in this section to set up this TV Hub p Can connect via an A communication link with SWM compatible _ onboard network receivers router if desired NOTE The 119W satellite only carries local channels G 1 Supports up to 8 tuners for certain regions of the country You can find a list SWM Splitter i Each SWM receiver 1 tuner 1 Each SWM DVR 2 tuners See Se Se eS of these regions in the Setup Wizard or at a ere If the customer s locals YWWWww are carried on DIRECTV s main 101W satellite there Connect any combination of SWM receivers DVRs is no need to switch satellites that add up to 8 or fewer tuners at the SWM splitter New Receiver Models DIRECTV Coax Network Connections HR24 H24 H29 ra ooo DIRECTV 1 k ae CTV recently adopted coax networking sie technology by which both satellite TV signals and network communications data are
33. ing the antenna to H22 211k the roof H23 211z H24 e 7 16 open end wrench H25 e 7 16 open end torque wrenches set to HR21 HR21 Pro 20 in lbs 2 25 N m and 15 in Ibs HR22 1 7 N m HR23 e Silicone sealant or equivalent Hi HR34 e If you cut the antenna cable to length HR44 Augat IT1000 crimp tool KVH part no 19 0242 see page 18 List is subject to change For information on connecting different receiver models contact KVH e Satellite TV receiver s DVRs for Technical Support your desired service see Figure 2 e Wi Fi enabled laptop PC with the latest TracVision software and satellite library downloaded from the KVH Partner Portal www kvh com partners or Apple iOS or Android smartphone tablet with the TracVision TV RV mobile app 3 Mount the Antenna To mount the antenna first remove the shipping restraints with heavy duty wire cutters see Figure 3 Then follow the steps for your particular mounting option Rack Mount 06 see below Roof Mount vassarsesskerdeaen page 8 Mount the Antenna to the Roof Rack a Attach each of the four mounting brackets to the antenna base using two 1 4 20 x 3 4 hex socket screws as shown in Figure 4 A bolt is factory installed in the base between the bracket holes b Position the roof rack crossbars 35 5 89 4 cm apart measured center to center Ensure that the crossbars are securely fastened to the vehicle see Figure 5 IMPORTANT B
34. l satellite selection without an IP AutoSwitch Inspect Parts Follow these steps to inspect the kit contents a Unpack the box and ensure it contains each of the following items e 3 ft 1 m Ethernet cable e 2 ft 60 cm RF cable e Adhesive backed Velcro strip b Carefully examine all of the supplied parts to ensure nothing was damaged in shipment c Locate the serial number on the bottom of the IP AutoSwitch see Figure 59 and record it on the Installation Checklist supplied in the Welcome Kit for future reference Choose a Mounting Location Choose a mounting location that meets the following requirements e Dry well ventilated and away from heat sources e Provides a clear view of and easy access to the Master Select button see Figure 59 e Provides adequate clearance for running the cables and allows for service loops and strain relief e Within2ft 60cm ofthe associated receiver in order to use the supplied cable e Either a horizontal or vertical surface Installing an IP AutoSwitch Figure 58 IP AutoSwitch Appendix Figure 59 Serial Number and Master Select Button Master Select Button EN Continued installing an IP AutoSwitch Wire the IP AutoSwitch The wiring of the IP AutoSwitch depends on the specific configuration Refer to the wiring diagrams provided in DISH Network Wiring on page 22 while following the general wiring steps below a Disconnect the RF input cable from
35. les see Figure 22 Backing Plate used as template 1 2 Cable K Access Hole e O bs k Insert the antenna cable with preinstalled ee cable fitting into the access hole see 7 Figure 23 Inside the vehicle pass the cable through the backing plate and route the cable to the TV Hub IMPORTANT Do not kink the cable Maintain a bend radius of at least 4 5 11 5 cm A tighter bend may disrupt the TV signal and degrade performance i Continued Wire the Antenna Move the fitting down the cable until it covers the cable access hole flush to the vehicle s roof Line up the fitting s three mounting holes with the three 5 32 holes drilled in the roof Apply silicone sealant or equivalent to the holes and insert the supplied 6 32 x 5 8 screws see Figure 24 Secure the 6 32 x 5 8 screws to the backing plate inside the vehicle see Figure 25 Hand tighten the fitting s clamping nut onto the cable until you re unable to move the cable back and forth ensuring a watertight seal see Figure 24 Use tie wraps supplied in kit to secure the antenna cable to the roof rack if necessary see Figure 26 Figure 24 Fitting Mounted to Roof Clamping Nut Cable Fitting the a Continued Wire the Antenna Route the Cable Behind the Hatch If the gap in the vehicle s hatch hinge is wide enough when closed to allow the antenna cable to pass
36. lied Ethernet cable b By default the TV Hub s Ethernet port is configured as a DHCP client and the network s router automatically assigns it an IP address However in this Dynamic mode the TV Hub could get assigned a different IP address whenever it is turned on KVH recommends that you set the TV Hub to Static mode and enter a static IP address at the web interface see Figure 50 go to Settings gt Network Settings Be sure to choose a static IP address that is outside the router s DHCP range refer to the router s user manual for details on finding its range IMPORTANT For systems with IP AutoSwitch es make sure they are on the same local LAN segment as the TV Hub see Appendix A on page 33 For DIRECTV systems set up for automatic satellite switching make sure the receiver s have IP addresses in the same subnet as the TV Hub see Appendix B on page 36 Optional Figure 48 TV Hub Network Connections Figure 49 TV Hub Reset Button Figure 50 Web Interface Ethernet Settings Ethernet Settings Mode IP Address Subnet Gateway Broadcast STATIG 192 168 1 200 255 255 255 0 192 168 1 1 192 168 1 255 EN Secure the Wi Fi Connection By default the TV Hub s wireless settings are Figure 51 TV Hub Security and Password Setting configured for the following Wireless Settings e Wireless Mode AP Access Point
37. o install My AQ Antenna Software Software Version 042811 installed e Close the web interface Then reopen it see Access the Web Interface on page 26 The Setup Wizard will reappear since setup has yet to be completed f Select Proceed with Setup Wizard EN Continued Set Up the System Setup Wizard System configuration continues by prompting you to enter information or perform specific tasks as necessary For example e Enter installer and vessel information e Select a source for GPS position data e Select the satellite TV service e Select satellite s to track make your own selections or select one of the preset groups listed in Figure 54 or create user defined satellites IMPORTANT The antenna cannot see all DISH Network satellites from all locations in the U S See www kvh com TVcoverageNA for details e Set up automatic switching if applicable Additional Setup Information Once the Setup Wizard has been completed perform follow up tasks such as e Set up receivers to operate with the system as instructed by the Wizard e Activate the receivers as instructed by the Wizard i Figure 54 Compatible Preset Satellite Groups Service Satellites A B C D DIRECTV U S DIRECTV Dual 101W and 119W DISH Network Western Arc 110W 119W 129W Eastern Arc 61W 72W 77W Legacy East Arc 61W 110W 119W DISH 500 110W 119W 72W 72W only
38. o its Ethernet port If there are two of each port use the Satellite In 1 and Ethernet 1 ports NOTE Each DECA you connect directly to a receiver is powered by the receiver They do not require the separate power supply included in the kit H20 This receiver is not network ready It is only designed to receive a satellite TV signal via its Satellite In port Since both the satellite TV signal and network communications data are present on the coax cables a band stop filter KVH part no 19 0868 is required to block the network data to prevent potential damage to the receiver Since the H20 cannot communicate over the network it cannot control satellite selection IMPORTANT Be sure to connect all band stop filters before connecting the coax cables i Figure 65 Additional Equipment for Older Receivers SWM Splitter Old Receiver Models H21 H22 H23 HR21 3 Old Receiver Models H20 og Model HR20 100 may require additional hardware Contact KVH Technical Support for details Band Stop Filter Continued Using a DIRECTV Coax Network Configuring the DIRECTV Receivers for Automatic Switching To establish communications between the TracVision system and each SWM compatible DIRECTV receiver for automatic satellite switching you need to set each receiver to a static IP address and ent
39. on page 7 f Remove the 8 32 x 3 8 screws and washers securing the factory installed plastic spacer to the metal bracket see Figure 9 g Insert a second spacer from the kitpack between the original spacer which holds the rubber cushions and the bracket Secure both spacers to the bracket using the supplied 8 32 x 7 8 screws and the original washers that you removed in step f see Figure 10 IMPORTANT If you installed extra spacers and the bottom of the antenna still contacts the roof KVH recommends that you either use the roof mount option on page 8 or replace the roof rack with an aftermarket model that offers greater clearance Figure 8 Positioning Rubber Cushions For Best Fit Bracket FE Ss Rubber gg Cushions Roof Rack gt Crossbar Figure 9 Adding a Second Spacer to the Bracket If Needed Factory installed gt lt Spacer gt Flat Washer gt amp Lock Washer gt 8 32 Screws gt Figure 10 Using Spacers to Raise the Antenna Above the Roof Vehicle Roof Vehicle Roof Continued Mount the Antenna h Secure each mounting bracket to the roof rack with a retaining plate two hex socket screws and two jam nuts supplied in kit Use a 1 75 screw at the end of each bracket and use a 2 screw at the base of each bracket see Figure 11 After securing all four brackets to t
40. roper bend radius T l e If you plan to use the TV Hub s Wi Fi 20 0 cm Pere connections ensure the TV Hub mounting GILLI pee location provides adequate Wi Fi reception e If you plan to connect the TV Hub to the vehicle local area network LAN choose a location near an available Ethernet port NOTE A template showing the exact locations of the y i TV Hub mounting holes and the dimensions between 4094 them is provided in the Welcome Kit Installation 27 8 cm details are provided in Mount the TV Hub on page 17 a Mount the TV Hub Follow these steps to install the TV Hub inside the vehicle a Tape the mounting template in the location selected for the TV Hub Punch holes at each of the two keyhole locations and at the mounting tab location b Remove the template c Drill a 1 8 0 3 cm hole at the three hole locations you marked in step a d Install a 8 Phillips thread forming screw partway into one of the keyhole holes leaving a small gap for hooking the TV Hub onto it Use the thickness 2 5 mm of the M10 washer supplied in kit as a gauge for the size gap to leave e Repeat step d for the other keyhole f Peel off the backing on the adhesive backed washer supplied in kit and place it over the mounting tab hole see Figure 31 g Align the wide part of the TV Hub s keyholes as shown in Figure 32 over the screws then slide downwards to secure the
41. the outside of the connector h Slide the rubber sealing boot up the cable until it covers the antenna cable connector This boot will help protect it from weather see Figure 28 i Use tie wraps supplied in kit to secure the cable to the roof rack if necessary IMPORTANT Do not kink the cable Maintain a bend radius of at least 4 5 11 5 cm A tighter bend may disrupt the TV signal and degrade performance EN Plan the TV Hub Installation Consider the following TV Hub installation Figure 29 TV Hub Dimensions Horizontal Orientation guidelines LED Lights e Select a mounting location in a dry well ventilated area inside the vehicle away from any heat sources e Do not install the TV Hub in an area surrounded by metal or near any electrical devices that emit RF noise e The TV Hub can be mounted horizontally or vertically on a flat surface see Figure 29 and Figure 30 e Besure the TV Hub LED lights will be visible to the user Figure 30 TV Hub Dimensions Vertical Orientation e Select a location that will provide adequate clearance for the TV Hub dimensions see Figure 29 and Figure 30 LED Lights 10 52 26 7 cm 9 34 4 23 7 cm Top View e Leave enough room behind the rear panel horizontal mount or below the rear panel vertical mount to accommodate connecting EE gelo the cables and making service loops within Soper eee i e the p
42. to the battery NOTE If vehicle power fluctuates or is noisy KVH recommends that you use the optional 24 VDC AC DC power supply 5 A 120 W KVH part no 72 0669 to provide stable power to the TV Hub d Reapply vehicle power IC Figure 44 TracVision System Power Filter Fuse Holder with 9A 32V SFE Fuse Turn On the System Follow these steps to turn on the system for the Figure 45 TV Hub Power Switch first time a Ensure the antenna has a clear unobstructed view of the sky Power Switch b Press the power switch on the rear panel of the TV Hub to apply power to the TracVision system see Figure 45 c Within a few minutes the TV Hub and Power lights should be lit green the Antenna light will be flashing green d Plug in and turn on any connected receivers DVRs Genie clients and televisions EN Access the Web Interface Follow the steps for either option below to access Figure 46 Wi Fi Connection the TV Hub s web interface Using the Wireless Connection a Select the TVHub lt TV Hub serial number gt network from your device s Wi Fi settings to connect to the TV Hub see Figure 46 b Start your web browser and enter http tvhub kvh If the web interface does not appear try entering http 172 16 0 1 which is the default IP address of the TV Hub Using the Ethern
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