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Cortelco 2750 Telephone User Manual

1. Menu Tree TOP LEVEL PHONE SETTING ANSWER SETTINGS MEMORY SETTINGS TIME DATE SET ADVANCED SETTINGS Phone Settings MENU OPTION SUB MENU DEFAULT AVAILABLE OPTIONS COMMENT Station None Do Not Disturb N Ringer Settings L1 Ringer ON On Delay Off L2 Ringer ON On Delay Off L3 Ringer ON On Delay Off L4 Ringer ON On Delay Off Off Hook Ring Y Y Yes N No Intercom Prefs Intem Handsfree Ring Voice Handsfree Pages Allow Allowed Blocked Line Type L2 Common Common Private Unconnected L3 Common Common Private Unconnected L4 Common Common Private Unconnected Auto Seize Ll L1 L2 L3 L4 Intem Distinctive Ring L1 Ring Sound 1 1 2 3 4 5 6 7 8 L2 Ring Sound 1 1 2 3 4 5 6 7 8 L3 Ring Sound 1 1 2 3 4 5 6 7 8 L4 Ring Sound 1 1 2 3 4 5 6 7 8 Telco VMWI VWMI Line Line 1 Line 1 Line 2 Line 3 Line 4 OFF VWMI Type FSK FSK Stutter Area Codes Home Code None Three Digits Local Code 1 None Three Digits Local Code 2 None Three Digits Local Code 3 None Three Digits Local Code 4 None Three Digits 46 2750 User Guide Version 1 3 MENU OPTION SUB MENU DEFAULT AVAILABLE OPTIONS COMMENT Local Code 5 None Three Digits Local Code 6 None Three Digits 1 Plus 7 Code 1 None Three Digits 1 Plus 7 Code 2 None Three Digits 1 Plus 7 Code 3 None Three Digits 1 Plus 7 Code 4 None Three Digits 1 Plus 7 Code 5 None Three Digits 1
2. Note Restrictions are usually just a few digits since they prevent the dialing of all numbers starting with those digits 2 8 2 2 To completely restrict specific lines at a telephone a Press MENU The display will read Phone Setting b Press the DOWN ARROW repeatedly until Toll Restriction appears in the display c Press the soft key under ENTER The display will read Enter Code stations other than 01 d Enter the 4 digit toll restriction access code which was set at Station 01 You will hear a confirmation beep and the display will read Set Restricted e Press the DOWN ARROW repeatedly until Line Restriction appears in the display f Press the soft key under ENTER The display will show LI NORMAL g Press the soft key under CHANGE to select between NORMAL factory setting and RESTRICTED h Press the soft key under DOWN ARROW to see the current setting for Line 2 and repeat steps e g to change the settings for Lines 2 4 i Press MENU to exit 15 2750 User Guide Version 1 3 In addition to setting specific restrictions at a particular phone you may completely restrict any or all of the lines at a particular station That station will not be able to make any outgoing calls on the restricted lines with the exception of the allowed numbers at that station and calls to 911 However the station can still receive incoming calls on these lines and have full use of the intercom
3. Installation Worksheet APPENDIX B INSTALLATION WORKSHEET NOTE LINE 1 MUST BE COMMON TO ALL SYSTEM SETS Station Number Station Type Users Name or Telephone Location Line 1 Telf Line 2 Tel Line 3 Tel Line 4 Tel Station 01 Common Common or Private Common or Private Common or Private Station 02 Common Common or Private Common or Private Common or Private Station 03 Common Common or Private Common or Private Common or Private Station 04 Common Common or Private Common or Private Common or Private Station 05 Common Common or Private Common or Private Common or Private Station 07 Common Common or Private Common or Private Common or Private Station 08 Common Common or Private Common or Private Common or Private Station 09 Common Common or Private Common or Private Common or Private Station 10 Common Common or Private Common or Private Common or Private Station 11 Common Common or Private Common or Private Common or Private Station 12 Common Common or Private Common or Private Common or Private Station 13 Common Common or Private Common or Private Common or Private Station 14 Common Common or Private Common or Private Common or Private Station 15 Common Common or Private Common or Private Com
4. OUT OF WARRANTY REPAIR We will repair this product for a nominal fee after the LIMITED WARRANTY has expired 1f you send it to us in a complete and undamaged condition The repaired unit will be shipped to you C O D freight collect RETURN FOR REPAIR PACKAGING If you are returning a unit to us for repair package it carefully preferably in the original carton Be sure to include your return address a copy of the sales receipt showing date of purchase and a note with your name telephone number return street address and describe the problem that you have with your Telephone Shipping must be prepaid If the telephone is in warranty it will be repaired or replaced at our option at no cost to you and it will be returned shipping prepaid Ship your telephone shipping prepaid to CORTELCO REPAIR CENTER 1703 SAWYER ROAD CORINTH MS 38834 54 2750 User Guide Version 1 3 LIMITED WARRANTY If you purchased this product new in the U S or Puerto Rico CORTELCO warrants it against defects in material and workmanship for a period of one 1 year from the date of original purchase This warranty is in lieu of all other express warranties During the warranty period CORTELCO agrees to repair or at its option replace the defective product or any part of it without charge for parts or labor This is your exclusive remedy This warranty does not cover damage resulting from accident misuse abuse improper installation or operation lack of reas
5. eeeeseeeeeseeeeeeeeenees 18 3 1 6 Storing a Caller ID number into MM Vecina d 19 3 2 To store a personal directory dial numMber oooonncccnnccnocccnonaconcconnnconcconnncnonnnnnconnnnoncnnnncnnonns 19 3 3 To Store Caller ID Ro 19 34 TO Store the Centrex Pr ia 19 JAJ LOSS MUCK Prefi oireeni Rea aT a EE A E AT E a eases 19 3 5 Erase Numbers Stored in CIO NA A 20 3 0 Erase POLL Restrictions ara m an e e es go a e a a ae eure A E a a ET 20 3 1 Erase All Feat re Settings senera en o rei aa rica 20 SS Reset Detault Settings as 20 4 MISCELLANEOUS SETTINGS A ae 21 II O 21 42 Message Waiting La a ias ina tia 21 4 2 1 Message Waiting Line Sel A i 21 4 2 2 Message Waiting Mode Selection si o 21 4 3 Caller ID on Call Waiting CIDCW SensltiVitY oooooccnoccconccoocnconncnonananccnnnccnnn conan ncnconnnnnos 22 AA Hold Cal Reiner A da ia 22 4 5 Adjusting Auto Hold Drop Ti 2 a o ia 22 4 6 Adjusting Flash E A A A ER A A ANO 22 SANS WERINO SYSTEM a nt E eee 23 51 Settine Answering OPI ic 23 LLAME Machine A E E a a E AN 23 5 1 2 Recording your Out Going Message OGM for Answering Machine 23 5 1 2 1 Reviewing E AAA A NR 23 31 22 Erasing yout OGM ri beis 23 Sole B C Nani VOUr OG Ms a 24 5 1 3 Setting Your Telephone s Pickup Delayis i 2 ccesessascedascaueienadatdeasneacaseenoeraseacnerevionsies 24 5 1 4 A ask aah alt Are teed 24 5 1 5 New Message BED doenesaes ceraass anntacsieouanseoaneees 2
6. Press the soft key under ENTER Start XX XX PM will appear in the display Press the soft key under CHANGE and use key pad to input time Use soft key to set AM PM Press DOWN ARROW display will show End XX XX AM Press the soft key under CHANGE and use key pad to input time Use soft key to set AM PM Press MENU to exit E ES 27 2750 User Guide Version 1 3 5 2 7 Setting More Than One Phone as an Auto Attendant You may wish to set more than one phone as an Auto Attendant to act as a back up for when your primary Auto Attendant is busy If you choose to have an additional Auto Attendant on your system then you must be sure to set your primary Auto Attendant with the shortest Auto Attendant Pickup Delay 5 2 5 This way it will always be the first one to answer calls You must then set each subsequent Auto Attendant with a different pickup delay to avoid more than one unit trying to pickup an incoming call at the same time 5 2 8 Using Additional Auto Attendant OGMs In addition to the AA Day OGM you may record up to an additional 7 Auto Attendant OGMs numbered AA OGM2 through AA OGMS8 The caller hears any of these messages by dialing the corresponding number You may record your hours of operation in AA OGM2 and directions to your office to AA OGM3 In your prime AA OGM you would say dial 2 for business hours and dial 3 for travel directions to our office To record additional Auto Attendant OGM Press MENU Press D
7. Line Reserve will also cancel if you make or answer a call on another line 6 13 Call Privacy See Section 2 9 for a description of Call Privacy and for initial programming instructions To release call privacy during a single call press CONFERENCE Privacy Released will appear in the display Call privacy will be reactivated for the next call Note Call Privacy is always on for intercom calls 6 14 Toll Restriction See Section 2 8 for a description of Toll Restriction and initial programming instructions 6 14 1 Toll Restriction Removal Single Call a Press HOLD button b Enter the 4 digit toll restriction access code which was set at Station 01 If no code was set the access code is the initial number set at the factory which is 1234 c The SPEAKER light will flash indicating that toll restriction is temporarily off and you may make your call When you use this feature Toll Restriction will be reactivated 10 seconds after you hang up This will be signaled by a flash of the SPEAKER light You may continue making unrestricted calls as long as you go offhook again within 10 seconds of hanging up your previous call 6 14 2 Toll Restriction Removal Single Station You may turn Toll Restriction ON and OFF at a telephone without affecting the Toll Restriction settings stored in that telephone For example you may wish to turn Toll Restriction off for some guests or you may want Toll Restriction to be on only during
8. PA EE EST NA A e1 1 AE E E ey ceduan ws casts uleahin A I E sairuidy dad 40 A A Papen ae wens da Gar aloo a A nae nan aa heat sed 40 6 214 Blocking Parr ad 40 6 22 o A A A E ER 40 7 USING YOUR TELEPHONE S ANSWERING SYSTEMoocoocccciccocconconconconnonnonccnonncconccnnnonnnos 41 Te Listening to your Mess des 41 FAA LPS E A A E E 41 Tia Stop Message Playback Ni 41 7 1 3 Pause Message Pl DS 41 TLA Repeat a Message niia ee cn 42 TIS Skip to the next MESSAGE ui a ca 42 ES o A E ene ok lett E T 42 Hedda UTS Forward egee RR O 42 TAGS Sawing a Message as No dias 42 T9 Messag Auto IN A ii is 42 TIOS peca Message UD A TES A ISO 42 7 1 11 Slow Down Message a a eeshia tees Quek worsen 42 TAAl me DIARIO a AA A A AA 42 TAG oe Erasmo Messages nl a a is 43 Pell E a M T A EAE E a Paps AE E serie ean uue E A EES 43 Wels Sede To Erase dl Message sisene enoii N 43 7 1 14 Recording A Memo or Convyersation sseesssessesesessresetssssresressessresseressereesseees 43 TITAN Recording a MeMO A DNA 43 7 1 14 2 Recording a Telephone Conversation ocooconoccnococonccoonnconncnnnaconccnonocnncconnncnnns 43 TAS SEEN a A E E EA E A E AA A A 43 7 2 Auto Attendant OV rVieW sss orreina ir ta iria 43 iv 2750 User Guide Version 1 3 7 3 To Repeat an Auto Attendant OGM 0 cccccccccssscesseeeseceeeesseceseecenecesceceaeeeeeceaeeneeenaaeees 44 8 USING S TANARD TELEPHON ES 00 ad a ib 44 Sl ie Stat s and Callsion Hold da atar
9. Press the soft key under NEXT The display will show the currently stored name or indicate No Name h Press the soft key under ENTER if you wish to store a new name and then use the dialpad numbers and the soft keys to enter the name i Press the soft key under SAVE You may store up to 40 personal directory dial telephone numbers at your telephone You can enter hyphens in your numbers for easy reading as well as flashes and pauses 3 3 To Store Caller ID Records a Press MENU The display will read Phone Setting b Press the soft key under ENTER c Press DOWN ARROW repeatedly until Caller ID Store appears in the display and then press the soft key under ENTER d Press the soft key under CHANGE if you wish to change the setting for Line 1 e Then press DOWN ARROW to view and change the settings for Lines 2 4 3 4 To Store the Centrex Prefix The Centrex prefix is the part of the telephone number that you DO NOT dial when you wish to reach another Centrex number in your system For example if your Centrex telephone number is 609 555 1380 and people in your office can reach you by dialing 1380 then your Centrex prefix is 609555 If you wish you may store the Centrex prefix at your telephone Entering your Centrex prefix is useful if you subscribe to Caller ID service and would like the convenience of dialing other Centrex stations from your caller list When you dial a number from the caller lis
10. currently stored in the answering system The voice will announce You have XX new messages and XX saved messages First new message followed by date and time the message was received then the message itself then next new message and so on After all the new messages are played then it will automatically continue with the saved messages Display after pressing PLAY PAUSE BUTTON to Listen to Messages w 11 03 10 56 ly O1 New Message 03 Saved Message 7 1 2 Stop Message Playback You may press STOP at any time to stop message playback 7 1 3 Pause Message Playback Press PLAY PAUSE to pause message playback The display will read Pause Press PLAY PAUSE again to resume playback 41 2750 User Guide Version 1 3 7 1 4 Repeat a Message During message playback press the REPEAT button to return to the beginning of the current message If you wish to go to the beginning of the previous message press the REPEAT button quickly a second time 7 1 5 Skip to the next Message During message playback press the SKIP button to skip to the next message 7 1 6 Jump back During message playback press the BACK button to jump back 2 seconds in the current message This is useful for repeating parts of a message such as a telephone number 7 1 7 Jump Forward During message playback press the FORWARD button to jump forward 2 seconds in the current message If you wish you may press the FORWARD button twice to jump t
11. OGM 4 Choose how many times you want the Auto Attendant to ring before picking up calls 25 2750 User Guide Version 1 3 5 2 1 Set up the Auto Attendant a Press MENU b Press DOWN ARROW repeatedly until Answer Setting appears in the display c Press the soft key under ENTER Ans System OFF will appear in the display d Press the soft key under CHANGE repeatedly until Ans System AA will appear in display e Press MENU to exit When the Auto Attendant is turned on a symbol of a handset will appear in the the upper left corner of the LCD display It will have the numbers of the lines that it is answering below it Handset Symbol amp Numbers a 11 03 10 56 The Numbers Show which Lines the AA is Answering 5 2 2 Record your Auto Attendant Day OGM a Press MENU b Press DOWN ARROW repeatedly until Answer Setting appears in the display c Press the soft key under ENTER Ans System ON will appear in the display d Press DOWN ARROW repeatedly until OGM Setup appears in display e Press the soft key under ENTER Ans OGM will appear in display f Press DOWN ARROW until AA Day OGM appears in display g Lift handset and press RECORD button to start recording The display will read Confirm with options of NO Down Arrow or YES Select Key Press Yes The unit will play a message of Please record a greeting after the tone Press STOP button to end gr
12. OPERATION encata lada 31 6 1 Making and Answering Calls un tia ti is 31 TN 31 6 2 1 To redial the last phone number dialed ooooonocninocinocinocanincconcconnncnnnononoconcccono cono ncno 31 6 2 2 To redial any of the last five phone numbers dialed oooonnonnconicinncncnincnnccnncncnnanonannos 31 RN 31 634 Plica Calon Hold E IA a a sais 31 6 3 2 Making a call on another vc ivoonio sitges tit tea tuaustdintercbsunendduvedeves 31 6 3 3 Answering a call on another Men rr ae 32 A ON 32 641 Ontario 32 6 4 2 Outside Call with Intercom StatiOM ooononcnnnccnococonccconnconncnoncconncnonc con n ono cnnnnnnconnncnos 32 A suuzenze Neos bend A A a bie ood Eaa OE EE 32 6 5 1 tendedero dado 32 602 Blind Pan secs 33 A hve E a a e te bya Biles su cats a E 33 0 0 4 Personal RANG os essen A A 33 66 Caller A are ncn CR AO AAT E SN RTS Ae ARN OE 33 6 6 1 Incoming lA A elie dattvnes lls RA 33 620 22 Call Wat Caller ID ano teroalaateagsuadtestestians 33 003 Caller E A AS 33 6 6 3 Reviewing Calls li 33 A A A A ON 34 6 0 3 Deleting NUDE int li 34 6 T Volume Lvl Sian A E e a a a a eaaa 34 A a bani e aa leno a a A A Magis oheaueee aca 34 6 1 2 Handset sser at cae OSs ogc a E r e E ala ized 34 6 1 3 Speakerphone a ii 35 Gad A Intercom SO id 35 6 1 5 Distrete tata a A E E incest R R d tees 35 6 8 Voice Mail Message Waltittg cccssececehcovaicaescsaedeeensoucenanscesencetaacees vadedeucnsnunedadsaeseaensavens 35 OB le Accessing Me
13. Plus 7 Code 6 None Three Digits Caller ID Store L1 CID Store ON ON OFF L2 CID Store ON ON OFF L3 CID Store ON ON OFF L4 CID Store ON ON OFF Toll Restriction Set Restriction 1 Enter 1234 to access programming Set Restriction 2 Set Restriction 3 Set Restriction 4 Set Restriction 5 Set Allowed 1 Set Allowed 2 Set Allowed 3 Set Allowed 4 Set Allowed 5 Line Restriction L1 Normal Normal Restricted Line Restriction L2 Normal Normal Restricted Line Restriction L3 Normal Normal Restricted Line Restriction L4 Normal Normal Restricted Station Naming Set at Sta 01 for ea of 16 Stations Hold Remind 2min Off 30s 1min 2min Centrex Prefix Prefix Up to 7 digits Message Lamp Reset CIDCW High Sens High Sens OFF Low Sens 47 2750 User Guide Version 1 3 Answer Settings MENU OPTIONS SUB MENU DEFAULT AVAILABLE OPTIONS COMMENT Ans System OFF OFF ON OGM Setup Ans OGM AA Day OGM AA Night OGM AA Zero Out OGM Pickup Delay 5 1 2 3 4 5 6 7 AA Delay 2 0 1 2 3 4 5 6 7 8 Toll Saver OFF OFF ON Message Length Unlimited Unlimited 1 MINUTE ANNC ONLY Night Timer Set Start 05 00 PM End 09 00 AM Remote Code 1234 New Message Beep OFF OFF ON Advanced Setting AA OGM 2 AA OGM 3 AA OGM 4 AA OGM 5 AA OGM 6 AA OGM 7 AA OGM 8 AA by Line LI AA OGM 1 L2 AA OGM 1 L3 AA OGM 1 L4AA OGM 1 Ans by Line L1 Ans ON ON OFF L2 An
14. Press the soft key under ENTER Ans System ON will appear in the display Press DOWN ARROW repeatedly until New Msg Beep OFF appears in LCD Display Press the soft key under CHANGE to turn ON or OFF Press MENU to exit mona gs 24 2750 User Guide Version 1 3 5 1 6 Remote Code The Remote Code will allow you to remotely check your Answering System from a distant location Until you set your Remote Code the code will be the one set at the factory which is 1234 When your OGM starts playing enter your Remote Code Then enter the remote commands to access various features See 7 1 12 When you are through hang up your phone and the Answering System will automatically disconnect If you ever forget your code simply set a new one at your telephone To set your remote code a Press MENU Press DOWN ARROW repeatedly until Answer Setting appears in the display Press the soft key under ENTER Ans System ON will appear in the display Press DOWN ARROW repeatedly until Remote Code appears in LCD Display Press the soft key under CHANGE if you wish to change the Remote Code of this telephone and then enter a 4 digit number f Press MENU to exit 5 1 7 Setting Message Length The 2750 has typically 60 minutes of recording time available for recording the Out Going Greeting and incoming messages Itis important to control the message length There are three settings for this option The first is UNLI
15. Ringer Control Pre dialing Wall Mountable Hearing Aid Compatible CALLER ID CAPABILITY ON ALL 4 LINES Phone has caller ID capability for all 4 lines You must subscribe separately for each line on which you want this service CALLER ID ON CALL WAITING For each line subscribed to this service you may view the caller ID information for all incoming calls including Call Waiting calls 50 NAME AND NUMBER CALLER ID LIST Phone automatically stores the name number date and time of the 50 most recent calls CALLER ID DISPLAY DIAL Any number in the 2750 User Guide Version 1 3 caller ID list can be dialed at the touch of a button NEW CALL LAMP VISUAL MESSAGE WAITING INDICATOR See at a glance whether you have received any new calls since you last viewed your caller list Lamp also indicates any new messages in your Telephone Company voice mailbox This lamp is both FSK and stutter dial tone compatible and can be turned on or off on a per line basis One phone can show waiting messages for just one phone line You will need multiples phones to show waiting messages for multiple lines PRIVATE LINES Allows you to have private lines at your telephone These lines will only appear on your telephone DISTINCTIVE RINGING You may assign a unique distinctive ring to your line to easily distinguish your ringing telephone from other nearby phones BUILT IN AUTO ATTENDANT Answers incoming calls and directs them to oth
16. Section 4 2 1 Message Waiting Line Selection will allow you to set indicator to Linel 2 3 4 or OFF Section 4 2 2 Message Waiting Mode Selection will allow you to set either FSK or Stutter Dial Tone as the signal type In most cases you will only set one telephone to receive the external message waiting signal If you have multiple external mail boxes then each box must be on a different telephone When you receive a message your display will show the following External Message Waitin 1103 10 56 13 Message Waiting Line 1 6 8 1 Accessing Messages Dial the number for your voice mail service You may wish to store this number in one of your phone s memory locations for easy access 6 8 2 Resetting MSG Lamp If your MSG lamp continues to flash after you have retrieved your messages you may turn it off manually by following the following instructions a Press MENU The display will read Phone Setting b Press the DOWN ARROW until Message Lamp appears in the display c Press the soft key under RESET 35 2750 User Guide Version 1 3 For this feature to operate correctly several items must be set correctly You must be subscribed to Voice Mail from the telephone company The message signaling must arrive on the correct line and the phone must be set for the correct type of message waiting Message signals are sent by the Telephone Company in one of two ways FSK or stutter dial tone Your telephone comes
17. You may also want to store some specific allowed numbers for example other company offices When you enter allowed numbers is a wildcard that stands for any number from 0 9 2 9 System Privacy The Call Privacy feature is set at Station 01 This setting governs the entire system There are two possible settings CALL PRIVACY ON When this is set no one can pick up their station and join or listen to your conversation This can be released by pressing the CONFERENCE button This helps prevent eavesdropping and the disturbance of people accidentally interrupting your telephone conversations This is the initial factory setting CALL PRIVACY OFF This setting allows other stations to join existing conversations simply by going off hook This is useful for people who find the call privacy feature unnecessary or inconvenient 16 2750 User Guide Version 1 3 2 9 1 To Change the Privacy Setting At Station 01 Press MENU The display will read Phone Setting Press the DOWN ARROW repeatedly until Advanced Setting appears in the display Press the soft key under ENTER Press DOWN ARROW repeatedly until System Privacy appears in the display Press the soft key under ENTER The display will show the current Call Privacy setting Press the soft key under CHANGE repeatedly until the desired call privacy setting is displayed Press MENU to exit Note Even with Call Privacy set to ON you will still be able to turn Ca
18. Your 2750 telephone is factory set to automatically drop a call if it is on hold for more than 30 minutes This feature is designed to prevent calls from accidentally being placed on hold indefinitely If you would prefer a different length of time you may change the setting to 5 minutes 15 minutes or 99 minutes Press MENU Press DOWN ARROW repeatedly until Advanced Setting appears in the display Press the soft key under ENTER Press DOWN ARROW repeatedly until Hold Drop appears in the display Press the soft key under CHANGE repeatedly until the desired hold drop time is displayed f Press MENU to exit 4 6 Adjusting Flash Timer Your 2750 telephone is factory set to have a flash length of 600 milliseconds which is appropriate for most environments However if your installation requires a different flash length you may change the length to 100 milliseconds 300 milliseconds or 1 second a Press MENU Press DOWN ARROW repeatedly until Advanced Setting appears in the display Press the soft key under ENTER Press DOWN ARROW repeatedly until Flash Time appears in the display Press the soft key under CHANGE repeatedly until the desired flash length is displayed Press MENU to exit Os OSS mo aes 22 2750 User Guide Version 1 3 3 ANSWERING SYSTEM 5 1 Setting Answering Option The 2750 will function as an Answering Machine or as an Auto Attendant The answering system can store typically 60 minutes of
19. appear in the display Press DOWN ARROW repeatedly until Advanced Setting appears in display Press the soft key under ENTER Press DOWN ARROW until 44 by Line appears in display Press the soft key under ENTER LJ AA OGM will be on display Press the soft key under CHANGE until the OGM is the one that you want answered on Line 1 Press DOWN ARROW to go to next Line or MENU to exit roo hoe ao oe 28 2750 User Guide Version 1 3 5 2 10 Turn Off the Auto Attendant on One or More Lines You may wish to turn the Auto Attendant OFF on one or more lines For example you may have a personal line that you do not want answered by the Auto Attendant To do this follow the steps of 5 2 9 and keep pressing the Change Button until the OGM is OFF 5 2 11 Choosing the Zero Out Action When the caller dials 0 during an Auto Attendant message the default setting is that it plays the Zero Out OGM However you may wish to choose a different Zero Out action You may set the phone to transfer to a particular extension ring all the phones with a particular distinctive ring or even disallow the caller to zero out To choose a Zero Out action a Press MENU b Press DOWN ARROW repeatedly until Answer Setting appears in the display c Press the soft key under ENTER Ans System ON will appear in the display d Press DOWN ARROW repeatedly until Advanced Setting appears in display e Press the soft key under EN
20. incoming messages memos and OGMs If the answering system is full and cannot store any more messages the display will show the message Memory Full 5 1 1 Answering Machine There are two simple steps to set up your answering machine First turn on the answering system using the instructions below Second record your outgoing message Press MENU Press DOWN ARROW repeatedly until Answer Setting appears in the display Press the soft key under ENTER Ans System OFF will appear in the display Press the soft key under CHANGE Ans System ON will appear in display Press MENU to exit Dapo gp The LCD display will show a handset in the upper left corner to indicate that the Answering Machine is turned on Handset Symbol 1103 10 56 L The Answering Machine is Turned ON 1 2 Recording your Out Going Message OGM for Answering Machine Press MENU Press DOWN ARROW repeatedly until Answer Setting appears in the display Press the soft key under ENTER Ans System ON will appear in the display Press DOWN ARROW repeatedly until OGM Setup appears in display Press the soft key under ENTER Ans OGM will appear in display Lift handset and press RECORD button to start recording The display will read Confirm with options of NO Down Arrow or YES Select Key Press Yes The unit will play a message of Please record a greeting after the tone Speak your Greeting Press STOP
21. may want to assign one of your lines its own ring tone and leave the other lines set at the default ring For example if line 3 were a private line at your telephone you may assign it a distinctive ring so you could easily recognize calls ringing on your private line 12 2750 User Guide Version 1 3 b You may want to assign a particular line the same distinctive ring at all of the stations For example if line 3 were the customer service line you may assign line 3 the same distinctive tone at all the telephones so everybody can easily tell when this line is ringing c You may want give all of the lines at your telephone the same distinctive ring so that you can easily tell when your particular phone is ringing and differentiate it from the ringing of other nearby telephones d You may give all of your lines the same distinctive ring simply because you prefer that particular ringing tone 2 5 3 Setting Off Hook Ringing If you set a ringer ON or DELAYED and a call comes in on that line while you are having a conversation on another outside line a double ring will sound every 15 seconds to alert you of the incoming call This feature is called off hook ringing and can be turned off if you prefer To disable off hook ringing a Press MENU The display will read Phone Setting b Press the soft key under NEXT repeatedly until Off Hook Ring appears in the display along with the current setting C Press the soft key und
22. product 3 Unplug this product from the wall outlet before cleaning Use a damp cloth for cleaning Do not use liquid or aerosol cleaners 4 Do not use the telephone near water For example do not use near a bathtub wash bowl kitchen sink laundry tub swimming pool or in a wet basement 5 Do not place this product on an unstable cart or stand The product may fall causing serious damage to the product 6 Use only the type power source indicated on the label If you are not sure of the type power supply to your home consult your dealer or local power company 7 Do not place any objects on the telephone line cord Do not locate the telephone where the line cord will be walked on 8 Do not block or cover ventilation slots and openings in the bottom of the telephone The openings should never be blocked by placing the telephone on a bed sofa rug or other similar surfaces The telephone should never be placed near or over a radiator or heat register The telephone should never be placed in a built in installation unless proper ventilation is provided 9 Never spill liquid on the telephone or push objects of any kind through ventilation slots Liquid or objects may touch dangerous voltage points or short out parts that could result in a risk of fire or electrical shock 10 Do not disassemble this product Opening or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly can cause electrical shock when t
23. then the desired dial pad number buttons All the other phones will now ring with the personal ring represented by that number 6 6 Caller ID The Caller ID feature works in conjunction with Caller ID service offered by your local telephone company The 2750 can store up to 50 of your most recent calls In order for this feature to work you must subscribe to the Caller ID service from your local telephone company Call waiting caller ID may not be available in all areas that offer caller ID service and may cost more than basic number caller ID service Also please note that you must order Caller ID service separately for each line on which the service is desired 6 6 1 Incoming call The caller ID information will be displayed automatically There is no need to press the CALLS button 6 6 2 Call Waiting Caller ID When you are on the line and another call comes in the display will automatically display the caller ID information To answer that call press FLASH To return to the previous call press FLASH again 6 6 3 Caller List 6 6 3 1 Reviewing Calls To review previous calls press the CALLS button and use the up and down arrow buttons under the display to scroll through the caller list The display will indicate the number of new calls in the caller list as well as the total number of calls in the caller list A new call is one that has not yet been viewed 33 2750 User Guide Version 1 3 2 34 TA OS 10 56 Ty OO NEW
24. two outside lines or one outside line and one intercom station 6 4 1 Outside Calls a Make or answer a call b Press HOLD c Make or answer a call on another line d When the second call is connected press the CONFERENCE button The lines are immediately conferenced e Hang up to end the conference call You may press a LINE button if you wish to continue the call with the party that line The other line will be disconnected 6 4 2 Outside Call with Intercom Station a Place an intercom call to the desired station The outside call is automatically placed on hold b After the person at the other station answers press the CONFERENCE button to create a conference call Hang up to end the conference call The person at the other station may remain connected to the outside call Another way to conference an intercom station to an outside call is to press the appropriate LINE button at the second intercom station Note that System Call Privacy must be OFF for this method to work See Section 2 9 If you wish to talk privately with one party during a conference call press HOLD to place both lines on hold and then press a LINE button to talk with the person on that line Press CONFERENCE to resume the conference call 6 5 Transfer 6 5 1 Attended Transfer a Place an intercom call to the desired station The outside call is automatically placed on hold b When the intercom party answers announce that you are transferring t
25. with any other new messages ERASE At any time while listening to a message you may press this button to erase it Press this button after all messages have been played to erase all messages SCREEN CALLS If you wish you may listen as callers are leaving you a message At any time you can pick up the call if you wish SKIP REPEAT Use these buttons to jump to the next message or to go back to the beginning of the current message BACK FORWARD Press these buttons to jump 2 seconds backward or forward in the currently playing message This is useful for getting a telephone number you may have missed or to skip through an unimportant part of a message VARIABLE SPEED MESSAGE PLAYBACK You may increase or decrease the speed of the message playback without altering the voice pitch RECORD MEMO CONVERSATION With the press of this button you can record a memo or your current telephone conversation Your recording will be saved along with the other messages PAUSE Use this button to momentarily pause message playback 2750 User Guide Version 1 3 PLEASE READ BEFORE INSTALLING AND USING YOUR NEW TELEPHONE EQUIPMENT IMPORTANT SAFETY INSTRUCTIONS Always follow basic safety precautions when using your telephone equipment to reduce the risk of fire electrical shock and injury 1 Read and understand all instructions in the Owner s Instruction Manual 2 Read all warnings and follow all instructions marked on the
26. 1800 to allow all 1800 calls When you enter allowed numbers is a wild card You can set as many as five allowed numbers at each telephone Enter the allowed numbers Each restriction can be up to 10 digits long 1 Allowed 2 Allowed 3 Allowed 4 Allowed 5 Allowed 51 2750 User Guide Version 1 3 APPENDIX D Trouble Shooting Guide TROUBLE SHOOTING GUIDE If you are having problems with your 2740 or 2750 telephone please review the problems listed below and their solution You may call 662 287 5281 and request a technician to work though your problem No Display or Lamps Make sure that the Power Transformer is plugged into an electric socket not controlled by a wall switch No Dial Tone Check all line connections If possible check your jack wiring by testing a non system telephone at the jack in question Ifa standard telephone does not work then the local telephone company lines or your house wiring may be causing the problem The LED s are Flashing and the Display reads Station Press soft key Change to assign this telephone a station number There is no dial tone on the handset but the speakerphone works Replace the handset from another 2750 telephone If this solves the problem then contact Technical Support for assistance The Intercom does not work or The telephone does not show the stat
27. 4 Dil Op Remote Codes iii 25 217 Setting Message Ln A Aide 25 O Attendant nd e 25 21 Set Up theA to Attendant llo 26 5 2 2 Record your Auto Attendant Day OGM D coooconoccnocaconccoonnconccnnnaconcccnnnonocnnononcnnananoc ns 26 5 2 3 Record your Auto Attendant Night OGM cooconnccnocccooccconcconcconnnconncnnnccnnncnnncconancnnnns 26 5 2 4 Record your Auto Attendant Zero Out OGM cccceesceseeeeceteeeseeeeeeneeeeeseneeeees 27 5 2 5 Setting Auto Attendant Pickup Dela cirio it teca cien 27 5 20 Night MOS NA E e E ER 27 5 2 7 Setting More Than One Phone as an Auto AttendaMt ococonccncnoconocononcncnnnncconanonancos 28 5 2 8 Using Additional Auto Attendant OGM sS ssssesssseseesssssseserssessressessessressessessressesse 28 5 2 9 Setting Separate Auto Attendant OGM s for Different LiMES cooocnccnncnnnnccnnnccnoncnnos 28 ii 2750 User Guide Version 1 3 5 2 10 Turn Off the Auto Attendant on One or More LINES cococcncnononnnnnincccnnnnnnnicocinnnonos 29 5 2 11 Choosing the Zero Out ACM id 29 5 2 T2 All Tr ns fer A ea a a a A E EA ares Gas 29 5 2 13 Leave a Message at the Auto AttendaMt oooooooccnoccconccononononononoconcconn cono nonanaconcccnnnnos 29 32 14 Set Night Message DI Ri 29 5 2 15 Transfer DIEM isa ce taasct acuta sncebsuctaeaontatcane eaen de gedaey cela oeeeecaeeas 30 5 2 16 Summary of Auto Attendant ActiONS ooooccnoocconcononnconccnonoconcccon ccoo co nanoconcnonnncnano conos 30 6 TELEPHONE
28. 44 82 Call PHIV ACY st dr ie bis 44 ACM A da 44 8 4 Fax Machines and Mod dd iia 44 2 ee 720 H al i ES eee tee T E AE A EA E E A 45 2 1 Battery Replacements senmenn on a aa E aae E a E a a te 45 9 2 Power Batre CO EOS i a a Ea 45 APPENDIX A ANS RISE 46 Menta 46 APRENDE ED a EN AE ad 50 Installation WorksRe nc A NA Cea eae A eR eves 50 APPENDIX EI ERASE AA AAA A 51 Toll Restriction Worksheet ati ld aa 51 APPENDIX Dia botanic eadabees wade daaiaecis tosntond tasteless aE 32 Tro ble Shooting QUISE re 52 FCCEINEORMATION usas 53 TELEPHONE R PATI aaa ir id 54 LIMITED WARRANTY bis tits ies 55 v 2750 User Guide Version 1 3 THANK YOU FOR PURCHASING THE 2750 Four Line Auto Attendant Answering Telephone We want you to know all about your new Telephone How to install it the features it provides and the services you can expect from its use We have included this information in your Owner s Instruction Manual The 2750 is one of our new Series 7 Telephones It is a stand alone 4 Line Telephone or part of a 4 Line system consisting of up to 16 stations of 2740 s 2742 s or 2750 s The 2740 is our base unit It has 4 line buttons Intercom Conference Page Transfer Mute Headset Flash Redial Hold 5 memory dial buttons 40 Number Personal Directory Type II Caller ID Speakerphone and 2 5mm Headset Jack The 2742 Analog Adapter will support attaching an analog telephone to your 4 Line system For example you can conn
29. 5 3 Setting Of Hook RINGING 2 55 ox irets ai ERE iar A E E 13 2 6 e o A tenants 13 2 6 1 To choose how your phone will respond to intercom callS oonoonncconnicnnccnnnnccnnnns 13 2 1 Attomatic Line SCLECHONS iia 14 2 1 le TO Set Automatic Line Selec da 14 ZST RES ee sae sales iret cai 14 2 8 1 To set the system s toll restriction access COC eeeceecceesecesseeeeceeeeeeseeeteeeeeensaes 14 2 8 2 Turning toll restriction on off at a particular telephone oooonnnccnnccinncnnncnoncnconncinnoss 15 2 8 2 1 To set the restricted numbers at a particular telephone oonoonnnnncocnnnncccnnnnncos 15 2 8 2 2 To completely restrict specific lines at a telephones ee eeeeeeeteeeeeseeeeeee 15 2 8 2 3 To set the allowed numbers at a particular telephone ooooonnccnnnncnncinnnnninconn s 16 PA O O 16 2 9 1 To Change the Privacy MM oa aaa 17 2 10 Dialing Mod sessir O 17 AN ESEN ANC OS Sse EAE E EAE calle ee EEE E ae ae 17 2 11 1 To enter HOME LOCAL and 1 PLUS 7 area COdES ccoooooccccnoncncnnonnanananonononoos 18 1 2750 User Guide Version 1 3 3 MEMORY SETIN OS a aai suatiaan tons a a a a aa 18 Jl Memory FeattreS neers nA Ta E T E RR RO 18 3 1 1 Storing a hyphen into MEMO tn da da 18 3 1 2 Storing a dialing pause into Meu 18 AAA A AN 18 3 1 4 Storing temporary tone dialing into MEeMOTY oooooccnnocononaconccinncnannnocononcnnnnnnnccnonnncnoo 18 3 1 5 Storing one of the last five numbers dialed into MCMOTY
30. MITED default If you choose this setting callers can record a message of any length up to the available memory in your phone 1 MINUTE callers will only be able to record a message up to 1 minute long amp ANNC ONLY callers will hear the OGM but will not be able to record a message To program the message length follow the steps below Press MENU Press DOWN ARROW repeatedly until Answer Setting appears in the display Press the soft key under ENTER Press DOWN ARROW repeatedly until Message Length appears in the display Press the soft key under ENTER Press the soft key under CHANGE to set message length e Press MENU to exit 5 2 Auto Attendant The 2750 may be set as an Auto Attendant for your system A 2750 set as an Auto Attendant will answer incoming calls and transfer them to other extensions in the system Each Auto Attendant can only answer one line at a time so if you have a busy office you may wish to set one more phone as an Auto Attendant ono 9 HO pao gp NOTE While most users simply follow the next four steps to set a phone as an Auto Attendant your 2750 is equipped with several advanced and powerful features to allow you to customize the system To use the 2750 as an Auto Attendant you should 1 set the phone s answering system to AA 2 Record your Auto Attendant Day OGM Night OGM and Zero Out OGM 3 Set the night timer which will determine the hours that callers will hear the Night
31. O2 TOTAL The call record will show the Caller Name Call Number Line Number Date and Time of call Caller ID Record Line Caller Name Call Date Call Time 1103 10 56 14 CORTELCO 1 662 287 5281 Caller Number 6 6 3 2 Dialing Calls Follow the instructions in Section 6 6 3 1 for viewing the caller list Once the desired number is displayed lift your handset press SPEAKER HEADSET or a LINE button to dial the number Before dialing you may press the SELECT button repeatedly to scroll through different dialing choices for dialing that number either with or without the area code or a 1 in front 6 6 3 3 Deleting Numbers To delete a single number press the DELETE button twice when the desired number is displayed To delete all the numbers in the caller list press the DELETE button and keep it depressed for 5 seconds while reviewing the caller list Note If you do not wish to store incoming calls in the Caller List see Section 3 3 to disable this feature 6 7 Volume Levels The Ringer Handset Speakerphone Intercom Speaker and Discrete Alert Volumes can all be set independently by using the VOLUME buttons Eight ringer four handset eight speakerphone eight intercom speaker and eight discrete alert volumes are available To increase the volume press the UP button To decrease the volume press the DOWN button 6 7 1 Ringer While the phone is on hook and idle press the up and down VOLUME buttons
32. OWN ARROW repeatedly until Answer Setting appears in the display Press the soft key under ENTER Ans System ON will appear in the display Press DOWN ARROW repeatedly until Advanced Setting appears in display Press the soft key under ENTER 4A OGM 2 8 will appear in display Press the soft key under ENTER 4A OGM2 will appear in display Lift handset and press RECORD button to start recording The display will read Confirm with options of NO Down Arrow or YES Select Key Press Yes The unit will play a message of Please record a greeting after the tone Press STOP button to end greeting h Press MENU to exit Note Use the above directions to record additional OGMs 5 2 9 Setting Separate Auto Attendant OGM s for Different Lines You may need to have a separate Auto Attendant OGM for one or more of your lines While the phone is preset to play the AA Day OGM on all lines you may choose to have a different OGM on each line This feature is useful if you have multiple businesses sharing one system or if your business and personal lines sharing the same system ES In order to use this feature first follow the instruction for recording additional Auto Attendant OGMs Then follow the steps below to assign the desired Auto Attendant OGM to each line Press MENU Press DOWN ARROW repeatedly until Answer Setting appears in the display Press the soft key under ENTER Ans System ON will
33. OWNER S INSTRUCTION MANUAL Four Line Auto Attendant Answering System MODEL 2750 2750 User Guide Version 1 3 Table of Contents We want you to know all about your new TelephonNe ooooocnnnccnocococccooncnonoconnconnncnononanoconcnnnnccnnncnos 1 A A EAE AAE A E ERE 2 IMPORTANT SAFETY INSTRUCTIONS corona 4 1 UNPACKING AND INSTALLATION onien nenn i aia 5 PIBOL CONTENDS rl 5 1 2 Telephone Part Identifications cic is 6 k3 NSA EAT ON a EE a 7 1 3 1 Identify Your Existing Wiring Syste v c cccsentslessascsste sastavileaesrenniesad esteeedlaasawmeniada 7 1 52 Pla Your Installation il 7 1 3 3 Standard asta riannee eas a asi aae 7 1 3 4 Installations with Private Lines and Unconnected LINES oooooccnocccccoooccccononcccnnonanonno 7 1 3 5 Desk Mount s nora aaepe a a O iE EN 7 E AV KOTE T aT AAEE RE AE tua tase E E AAE A 7 13 7 Assign a Station NUDE A i E E R A i ees 8 1 3 8 Connect Cords to Telephone ssssesesseseesseeseessesseesressessresresseesessresreseessrsseeseessreessee 8 1 3 9 Tnstalk Batteries O ina A A cdo 8 1 3 10 Verify Proper Install A a 9 2 SYSTEM PROGRAMM N aio 9 21 Station Number ASSIM aieeaa tried 9 2 2 Station Name ASSIM in tana 9 2 3 Line Conti otro PA da al 10 2 3 1 To Set Comectons Coni ia 11 DA LOOP Voltage Dec cia 11 2 4 1 TO Set Loop Voltage Detecta 11 2 5 Ringer A O ON 12 2 5 1 To CHOOSE AAA nupucateyedutaagensaetiauaies 12 202 BOUIN eS Distinctive Ringing ad 12 2
34. R Every call is automatically timed in minutes and seconds Great for account billing and controlling long distance usage HEADSET JACK A 2 5mm headset jack with a headset button and a built in headset amplifier make using a headset easy and convenient REDIAL LIST Redial any of the 5 most recent calls or just view the date and time they were made along with their duration DO NOT DISTURB Prevents interruption by silencing the ringers and preventing intercom calls and pages to your phone TOLL RESTRICTION Allows you to restrict specific numbers and prevent unauthorized calls CALL PRIVACY ON OFF Prevents others from joining or listening to your call AUTOMATIC LINE SELECTION Allows you to choose which line is automatically selected when making an outside call MEMORY DIAL 40 personal directory dial numbers NON VOLATILE MEMORY All memory dial numbers and feature settings are stored in a static memory which retains its contents even with no electrical power and no battery so they can never be accidentally lost ADJUSTABLE VOLUME CONTROLS You may adjust the volume of the handset speakerphone and headset separately LINE RESERVE Enables you to reserve a line that is currently in use This spares you the trouble of constantly monitoring your telephone while waiting for a line to become available ADDITIONAL FEATURES Battery Backup Dual Color Line Status Indicators Flash Hold Mute Individual
35. Restriction feature enables you to control outgoing calls and helps you prevent unauthorized long distance calls The toll restriction access code must be set at station 01 This code is needed when you wish to change any toll restriction settings or when you wish to change the toll restriction setting at a particular phone 2 8 1 To set the system s toll restriction access code At Station 01 a Press MENU The display will read Phone Setting b Press the DOWN ARROW repeatedly until Toll Restriction appears in the display c Press the soft key under ENTER The display will read Access Code d Press the soft key under CHANGE to store a new access code e Enter a 4 digit number f Press MENU to exit If you ever forget the access code simply set a new code at Station 01 Until you set the access code the code will be the one set at the factory which is 1234 Follow the instructions on the following sections for setting toll restrictions at individual phones After you set a phone s toll restrictions the settings will not be erased even in the event of a power failure 14 2750 User Guide Version 1 3 2 8 2 Turning toll restriction on off at a particular telephone Note After setting a station s restrictions its toll restriction is automatically ON In the future you may temporarily override its toll restriction or turn its toll restriction off for a longer period without affecting the setti
36. TER f Press DOWN ARROW until Zero Out Action appears in display g Press the soft key under ENTER AA ZERO OUT OGM will appears in the display h Press the soft key under CHANGE until the desired Zero Out Action is displayed i Press MENU to exit 5 2 12 All Transfer Feature Your telephone is equipped with the ability to transfer calls to all phones with one of nine personal rings After hearing an Auto Attendant OGM if the caller dials 30 through 38 then all phones will ring with that particular distinctive ring In a small business you might mention in your AA OGM that for Sales dial 31 and for Billing dial 32 This will ring all phones and you will know what type of call by the distinctive ring 5 2 13 Leave a Message at the Auto Attendant The AA Messages do not have any beep at the end and will not normally record any message However if the caller press a while listening to an AA OGM the phone will play its ANS OGM and allow the caller to leave a message 5 2 14 Set Night Message by Line If you do not wish to have a night message on all your lines you may turn the night message OFF on any or all of your lines so that the day message will play at all hours This feature is useful for example if you have a round the clock business In this case you would turn the night message OFF on all lines Or you may have a personal line that shares the system with your business lines In this case you would turn OFF the n
37. User Guide Version 1 3 2 3 1 To Set Connections Configuration a Press MENU The display will read Phone Setting Press the soft key under ENTER Press the DOWN ARROW repeatedly until the display reads Line Type Press the soft key under ENTER The display will show the current line setting for Line 2 Press the soft key under CHANGE repeatedly until the desired line connection setting for Line 2 is displayed The choices are i L2 COMMON factory setting ii L2 PRIVATE 111 L2 UNCONNECTED f Press the soft key under NEXT to see the current setting for Line 3 and repeat steps c d and e to change the settings for Lines 3 4 g Press MENU to exit o mp T 2 4 Loop Voltage Detector Your 2750 telephone will light up its line status indicators when a telephone such as a fax machine modem or standard telephone is using a line If the line status indicators of your 2750 telephone do not function properly either failing to light up when a standard telephone uses a line or staying lit even though no telephone is using a line the loop voltage detector setting needs to be adjusted The factory setting of 48 volts is appropriate for most installations If this is not suitable try setting your phone to 24 volts If that does not work then set it to 12 volts You can also turn this feature OFF 2 4 1 To Set Loop Voltage Detector a Press MENU b Press DOWN ARROW repeatedly until Advanced Setting appears in the displ
38. You may also wish to put one station in a public area such as a lobby and completely restrict all or most of its lines 2 8 2 3 To set the allowed numbers at a particular telephone a Press MENU The display will read Phone Setting Press the soft key under ENTER Press the DOWN ARROW repeatedly until Toll Restriction appears in the display Press the soft key under ENTER The display will read Enter Code Enter the 4 digit toll restriction access code which was set at Station 01 You will hear a confirmation beep and the display will read Set Restricted Press the soft key under NEXT The display will read Set Allowed Press the soft key under ENTER The display will show the currently stored Allowed 1 or indicate 1 if there is no Allowed 1 yet stored Press the soft key under CHANGE if you wish to store a new Allowed 1 Dial desired allowed number up to 10 digits Press the soft key under SAVE Press the soft key under DOWN ARROW and repeat steps g j if you wish to store any additional allowed numbers at this phone eoaos 00 5 A If you set restrictions at a particular phone you will probably want to store some allowed exceptions at that telephone For example if you restrict long distance calls you may want to store some allowed area codes such as 1301 or you may wish to store 1800 to allow all 1800 calls or 1 to allow all 1 7 digit calls
39. ange the mode follow the steps below after selecting the desired line as described in Section 4 2 1 a Press DOWN ARROW The display will read VMWI FSK b Press the soft key under CHANGE to select SDT This will activate the stutter dial tone detector c Press MENU to exit peo FP 21 2750 User Guide Version 1 3 4 3 Caller ID on Call Waiting CIDCW Sensitivity If your 2750 does not respond correctly to CIDCW signals it may be necessary to adjust the sensitivity a Press MENU b Press the soft key under ENTER c Press DOWN ARROW repeatedly CIDCW High Sens or CIDCW Low Sens appears in the display d Press the soft key under CHANGE to change sensitivity e Press MENU to exit 4 4 Hold Call Reminder Your 2750 is factory set to automatically alert you at 2 minutes and then every 2 minutes thereafter if a caller is still on hold This feature is designed to prevent calls from accidentally being left on hold for long periods If you would prefer a different first reminder time you may change the setting to 30 seconds or 1 minute or you may set the Hold Call Reminder to OFF a Press MENU The display will read Phone Setting b Press the soft key under ENTER c Press Down Arrow repeatedly until Hold Remind appears in the display d Press the soft key under CHANGE repeatedly until the desired held call reminder time is displayed e Press MENU to exit 4 5 Adjusting Auto Hold Drop Time
40. any telephone connected to that line simply by accessing the line If a call remains on hold after 2 minutes your 2750 will alert you See Section 4 4 Note You cannot put an intercom call on hold 6 3 2 Making a call on another line While having a conversation on one line you may make a call on another line Press HOLD to place your first call on hold and then press another LINE button to make a second call Press the first LINE 31 2750 User Guide Version 1 3 button at any time to return to your original call and disconnect the second call If you wish to keep the second call you must remember to place 1t on hold before returning to the original call You can switch between lines as much as you want during the course of a call Always remember to place your current call on hold before seizing another line or you will disconnect your current call 6 3 3 Answering a call on another line While having a conversation on one line if a call comes in on another line its line lamp will begin flashing and a double ring will sound every 15 seconds If an incoming call is coming in on a line that is set to ringer off the alerting ring will not sound You may answer the call by pressing the flashing LINE button Remember to put the first call on hold before answering the incoming call or the first call will be disconnected 6 4 Conference Your 2750 allows you to make conference calls with two other parties You may conference either
41. artment The display has a battery symbol whenever the batteries are low and need replacing or when no batteries are installed Battery Symbol TA TWOS 1055 6 T When Battery Symbol is shown Batteries need Replacing 3 AAA s lj Battery Replacement 9 a Make sure the AC cord is attached to the telephone and to a working electrical outlet b Turn the telephone over c Remove desk pedestal wall mount bracket if attached d Remove battery door cover by using the tip of a ball point pen paper clip or similar object to release the battery door tab e Remove the old battery f Insert 3 new AAA size alkaline batteries Note that we recommend ONLY alkaline batteries g Close the battery cover 9 2 Power Failure Operation If AC power is disconnected or there is a power failure the telephone automatically switches to battery operation for approximately two hours When the power is restored the telephone automatically switches back to AC power and resumes normal operation If the battery is missing or low on power when AC power is lost the telephone will not function However all feature settings and memory numbers will be maintained Note It is recommended to always have at least one telephone connected that does not require battery power so that you are always sure to have use of a telephone during a power failure 45 2750 User Guide Version 1 3 APPENDIX A
42. ay S Press the soft key under ENTER d Press DOWN ARROW repeatedly until Loop Detect appears in the display along with the current setting e Press the soft key under CHANGE repeatedly until the desired loop detect setting is displayed The choices are i Loop Detect 48V factory setting il Loop Detect 24V 24 volts I il Loop Detect 12V iv Loop Detect OFF f Press MENU to exit If a line indicator at your 2750 telephone stays lit because there is no telephone line connected and you wish to turn it off do not use this feature but set this line at this station to UNCONNECTED 11 2750 User Guide Version 1 3 2 5 Ringer Configuration The ringers for each outside line are controlled individually at each telephone There are three possible settings for each line ringer RINGER ON The line will ring normally DELAYED RING The line will start ringing after 20 seconds This is useful foran office where the phone is normally answered at a central location RINGER OFF The line will not ring In all these cases the line indicators will flash to signal an incoming call You can always answer a ringing line whether or not it is ringing audibly at your telephone by pressing the corresponding flashing line button 2 5 1 To choose how each line will ring a Press MENU The display will read Phone Setting Press the soft key under ENTER Press the Down Arrow repeatedly until Ringer Settings appears in the displ
43. ay Press the soft key under ENTER The display will show the current ringer setting for Line 1 Press the soft key under CHANGE repeatedly until the desired ringer setting for Line 1 is displayed The choices are i L1 Ringer ON factory setting ii L1 Ringer DELAY iii L1 Ringer OFF f Press the soft key under DOWN ARROW to see the current ringer setting for Line 2 Repeat steps c e to change the ringer settings for Lines 2 4 g Press MENU to exit 2 5 2 Setting Distinctive Ringing 9209 All lines are initially set to ring with Ring Sound 1 If you prefer you may assign each outside line one of seven other distinctive ringer tones To assign distinctive rings to one or more lines a Press MENU The display will read Phone Setting b Press the DOWN ARROW repeatedly until Distinctive Ring appears in the display c Press the soft key under ENTER The display will show the distinctive ring setting for Line 1 d Press the soft key under CHANGE repeatedly until the desired distinctive ring setting for Line l is displayed There are eight choices e Press the DOWN ARROW to see the current setting for Line 2 and repeat steps c and d to change the settings for Lines 2 4 f Press MENU to exit Note At any time when you have a particular distinctive ring setting displayed you may press the soft key under CHANGE to hear an example of that distinctive ring This feature is usually used in one of four ways a You
44. button to end recording of greeting g Press MENU to exit 5 1 2 1 Reviewing your OGM You may review your OGM at any time To do this follow steps a through e of 5 1 2 and then press PLAY 5 1 2 2 Erasing your OGM To erase your OGM follow steps a through e of 5 1 2 and then press RECORD button and then immediately press STOP button This will load the factory default greeting mOBoTP a 23 2750 User Guide Version 1 3 5 1 2 3 Changing your OGM Follow steps in 5 1 2 and the newly recorded OGM will automatically replace the old one 5 1 3 Setting Your Telephone s Pickup Delay The Pickup Delay setting determines how long the phone will ring before picking up an incoming call or a call transferred to it NOTE Turning Toll Saver ON at this phone will override the Pickup Delay setting for incoming calls however when a call is transferred from another extension in the system it will follow the Pickup Delay setting To set the Pickup Delay Press MENU Press DOWN ARROW repeatedly until Answer Setting appears in the display Press the soft key under ENTER Ans System ON will appear in the display Press DOWN ARROW repeatedly until Pickup Delay appears in LCD Display Press the soft key under CHANGE repeatedly for the setting you desire 1 to 7 rings f Press MENU to exit 5 1 4 Setting Toll Saver The Toll Saver feature helps you eliminate toll charges when calling in to check for messages by letting y
45. caller list without pressing the SELECT button first You may enter one Home Area Code After you program your home area code the screen will display only seven digits when you receive a call from within this area code Only those seven digits will be dialed out The second is the Local Area Codes These six Local Area Codes are for calls that require you to dial the area code plus seven digits but without the 1 in front The third set of area codes are the 1 Plus 7 You may enter up to six 1 PLUS 7 area codes These area codes are for calls that require you to dial a 1 plus the seven digits but without the area code gm monaogs 17 2750 User Guide Version 1 3 2 11 1 To enter HOME LOCAL and 1 PLUS 7 area codes a Press MENU The display will read Phone Setting b Press the soft key under ENTER Press DOWN ARROW until Area Codes appears in the display d Press the soft key under ENTER The HOME area code setting will be displayed e Press the soft key under CHANGE to change this setting f Press DOWN ARROW to view the LOCAL setting g Press the soft key under CHANGE to change this setting h Press DOWN ARROW to view the 7 PLUS 7 area code settings i Press the soft key under CHANGE to change this setting 3 MEMORY SETTINGS 3 1 Memory Features Your 2750 telephone can store up to 40 of your most often dialed numbers in its memory The 40 numbers are stored into Personal Directory locations
46. certain periods When you turn off Toll Restriction at a telephone using this feature it will stay off until it is reactivated To access this feature a Press HOLD b Enter or fp i to turn Toll Restriction ON ii to turn Toll Restriction OFF c Enter the 4 digit toll restriction access code which was set at Station 01 If no code was set the access code is the initial number set at the factory which is 1234 Note Turning Toll Restriction ON at a telephone will have no effect unless restrictions have been stored at that telephone 6 15 Timer 6 15 1 Elapsed Call Time The display automatically shows the elapsed time during a call 37 2750 User Guide Version 1 3 6 15 2 Timer Reset Press the up arrow button which is found directly below the display 6 15 3 Elapsed Call Time Previous Calls While the phone is on hook and idle press REDIAL The display will show the elapsed time of the previous call along with 1ts time and date Use the right arrow button under the display to view the lengths of the previous five calls along with their times and dates 6 16 Headset Your 2750 is headset ready It comes equipped with a 2 5mm headset jack and a built in headset amplifier along with a dedicated HEADSET button To use this feature plug a telephone headset with a 2 5 millimeter plug into the headset jack There is no need to buy a headset with a separate amplifier You can use your headse
47. connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area If the 2750 telephone causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice isn t practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with your 2750 telephone please contact Cortelco Technical Support 662 287 5281 for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved Do not attempt to repair or modify this equipment Please contact Cortelco for information on obtaining service for this product This equipment cannot be used on public coin service provided by the telephone company Connection to Party Line Service is subject to state tariffs Contact the state public utility commission public service commission or cor
48. dial a number in pulse followed by an access code in tone dialing To insert switch to tone into a sequence you are storing press the TONE button All the following numbers in the sequence will automatically be dialed in tone mode 3 1 5 Storing one of the last five numbers dialed into memory To store a dialed number into memory press REDIAL You may then press the UP or DOWN key to scroll through the last five numbers dialed Press the Directory key and press Yes to save or No to cancel when the desired number is displayed 18 2750 User Guide Version 1 3 3 1 6 Storing a Caller ID number into memory To store a caller ID number into memory press CALLS You may then press the UP or DOWN key to scroll through the Caller ID list to select a Caller ID to save Press the Directory key and press Yes to save or No to cancel when the desired number is displayed 3 2 To store a personal directory dial number a Press MENU The display will read Phone Setting b Press DOWN ARROW until Memory Setting appears in the display c Press the soft key under ENTER The display will read Select Location d Press The display will read Empty Location or indicate that your personal directory is full e Press the soft key under ENTER to store a new number or press DOWN ARROW repeatedly until you see the previously stored entry you would like to change and then press CHANGE f Dial desired telephone number
49. do recommend that they be installed The batteries are not needed to preserve your memory dial numbers because all memory dial numbers are stored in static memory The purpose of having batteries installed is so that the telephone itself can function for up to two hours in the event of a power failure The telephone uses 3 AAA size batteries We recommend using alkaline batteries To install Batteries do the following a Make sure the AC cord remains attached to the telephone and to an electrical outlet b Turn the telephone over c Remove the battery door by using the tip of a ball point pen paper clip or similar object to release the battery door tab Remove the old batteries e Insert 3 pieces of new size AAA 1 5V alkaline batteries Please note the and markings in the battery compartment for the orientation of the batteries f Close the battery cover Line Jacks AC Adapter Jack Battery Compartment Use caution when disposing of old batteries Do not dispose of them in a fire They may explode 8 2750 User Guide Version 1 3 1 3 10 Verify Proper Installation The following procedure should be used at each telephone to check for proper installation Also use this procedure any time you are experiencing difficulty The phone must be connected to the AC power supply line 1 must be connected to the line 1 jack and the phone must have been assigned an intercom sta
50. ect a cordless telephone fax machine or modem These units will have an extension number and can share all 4 lines The next telephone in our system is the model 2750 The 2750 has all of the features of the 2740 plus an Answering System This Answering System can either function as an answering machine with 60 minutes of recording time or as an Auto Attendant for your system 1 2750 User Guide Version 1 3 2750 FEATURE LIST EXPANDABLE UP TO 16 PHONES All telephones are compatible with each other and can accommodate up to 4 lines You can have up to 16 phones working together FULL FEATURED INTERCOM Call any other phone in your system with ease You can even answer intercom calls hands free via speakerphone PAGING Make a voice announcement through the speaker of a particular phone or through all the telephones at once TRANSFER Answer a call and transfer it to any phone in the system PHONE STATUS INDICATION See at a glance which phones are in use UP TO 4 LINES Access up to four separate phone lines at the touch of a button You can place any call on hold and switch to another line 3 WAY CALL CONFERENCE Allows you to have a 3 way conversation between you and two others BACKLIT LIQUID CRYSTAL DISPLAY Large backlit LCD for easy viewing even in the dark Shows number dialed clock calendar extension in use indication Also displays full caller ID information Illuminated for easy reading CALL TIME
51. ed appears in the display Press the soft key under CHANGE to select between Pages ALLOWED and Pages BLOCKED g Press MENU to exit 6 22 Room Monitoring A OS The Room Monitoring feature allows you to activate the speakerphone of another station to monitor sounds in that room This feature is especially useful in a nursery or home office where there are children present Place an intercom call to telephone you wish to monitor Press MUTE if you want to prevent sounds in your room from being heard at the monitored phone To end monitoring hang up the handset or press SPEAKER The remote station will disconnect immediately Note The remote phone must be set to Intercom HANDSFREE 40 2750 User Guide Version 1 3 7 USING YOUR TELEPHONE S ANSWERING SYSTEM The 2750 supports two types of Voice Mail Voice Answering We support external class Voice Mail service and the internal Answering System The internal Answering System supports up to 60 minutes of incoming and out going messages It will light two red LED s above the Display and will also flash a symbol of a handset in the display whenever you have a message waiting Handset Symbol e 1103 O66 j The Answering Machine is Turned ON Handset Symbol Flashing On and Off 11 03 10 56 U LCD with Internal Message Waiting TL Listening to your Messages 7 1 1 Play Messages Press PLAY PAUSE The display will indicate how many new and how many saved messages are
52. eeting h Press MENU to exit 5 2 3 Record your Auto Attendant Night OGM This is the message you want to greet your caller during the night time hours a Press MENU b Press DOWN ARROW repeatedly until Answer Setting appears in the display c Press the soft key under ENTER Ans System ON will appear in the display d Press DOWN ARROW repeatedly until OGM Setup appears in display e Press the soft key under ENTER Ans OGM will appear in display f Press DOWN ARROW until 4A Night OGM appears in display g Lift handset and press RECORD button to start recording The display will read Confirm with options of NO Down Arrow or YES Select Key Press Yes The unit will play a message of Please record a greeting after the tone Press STOP button to end greeting h Press MENU to exit 26 2750 User Guide Version 1 3 5 2 4 Record your Auto Attendant Zero Out OGM This is the message you want your callers to hear if they press 0 while listening to the Auto Attendant Message a Press MENU Press DOWN ARROW repeatedly until Answer Setting appears in the display Press the soft key under ENTER Ans System ON will appear in the display Press DOWN ARROW repeatedly until OGM Setup appears in display Press the soft key under ENTER Ans OGM will appear in display Press DOWN ARROW until 4A Zero Out OGM appears in display Lift handset and press RECORD b
53. elephone jack Connect the power adapter and the line cords See Steps 2 and 3 above Mount telephone to wall jack RJ 11W Plug the coiled cord into the handset and then plug the other end of the cord into the base Rotate the handset hook into the wall mount position and place the handset on the base Sad OBO E 7 2750 User Guide Version 1 3 1 3 7 Assign a Station Number Station 01 must be the first number assigned Station 01 is required for programming select features on the 2750 Refer to Section 2 1 for detailed instructions on assigning a station number 1 3 8 Connect Cords to Telephone If the wall jack is labeled Lines 1 amp 2 connect the short telephone line cord to the jack on the telephone labeled L1 L2 If the wall jack is labeled Lines 3 amp 4 connect the short cord to the jack on the telephone labeled L3 L4 Connect the long telephone line cord to the other line jack on the telephone and thread it through its long groove on the bottom of the phone then plug the AC power cord into the adapter jack on the bottom of the telephone threading the power cord through its long groove on the bottom of the phone Thread the short telephone cord through the square hole in the center of the wall mount bracket and then attach the wall mount bracket to the base of the telephone 1 3 9 Install Batteries Optional While it is not necessary for you to install batteries in your 2750 telephone for it to function normally we
54. ent from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Automatic Dialers When programming emergency numbers and or making test calls to emergency numbers remain on the line and briefly explain to the dispatcher the reason for the call before hanging up Perform such activities in the off peak hours such as early morning hours or late evenings 53 2750 User Guide Version 1 3 TELEPHONE REPAIR DO NOT ATTEMPT TO REPAIR THIS PRODUCT YOURSELF Telephones manufactured by CORTELCO must be returned to us for repair You can return your telephone to CORTELCO for repair or replacement in accordance with our LIMITED WARRANTY CORTELCO warrants THIS PRODUCT against defects in material and workmanship in accordance with our LIMITED WARRANTY If your telephone is returned for repair include a copy of your sales receipt containing the date of purchase DO NOT INCLUDE THE ORIGINAL SALES RECEIPT If date ofpurchase is not included the factory date printed on the label on the bottom of your telephone will be used as the date of purchase The factory date allows six months for distribution and sale of this product If you return your telephone for repair the warranty period is not extended The original date of purchase continues to apply to your warranty
55. er CHANGE to change the setting d Press MENU to exit Note If a call comes in on an outside line while you are engaged in an intercom call there will not be off hook ringing However the line lamps will flash normally to indicate an incoming call 2 6 Intercom Call Response You may set your telephone to respond to intercom calls in one of three ways INTERCOM HANDSFREE When someone makes an intercom call to you your telephone will ring once then give a triple alert tone which lets you know that your phone has automatically answered the intercom call on speakerphone You may respond to the call simply by speaking towards your telephone INTERCOM RING When someone makes an intercom call to you your telephone will ring repeatedly with the intercom ring You may respond to the call by lifting the handset or pressing the SPEAKER button INTERCOM VOICE When someone makes an intercom call to you your telephone will ring once then give you an alert tone followed by the caller s voice You may respond to the call by lifting the handset or pressing the SPEAKER button Note When someone makes an intercom call to you while you are on an outside line you will hear a single intercom ring regardless of your intercom ringer setting 2 6 1 To choose how your phone will respond to intercom calls a Press MENU The display will read Phone Setting Press the soft key under ENTER Press the Down Arrow repeatedly until Intercom Prefs appears in the dis
56. er telephones in the system EIGHT SELECTABLE GREETINGS You can set the auto attendant to give up to eight different greetings according to the user s input This feature is useful for giving specific recorded information to callers such as hours of operation or directions REMOTE ACCESS Allows you to call in to listen to received messages TRANSFER DIRECT TO VOICE MAIL Allows callers to leave messages directly in a person s voice mail without first ringing the extension DIGITAL MESSAGE RECORDING Typical 60 minute total messages length NIGHT MESSAGE GREETINGS A night message can be set to play during specific hours LINE SPECIFIC GREETING You can assign separate greetings to different lines which is useful for personal and business lines or for two separate businesses that share a system ANSWERING SYSTEM LAMP Flashes to indicate at least one new message lights steady to indicate that the answering system is on MESSAGE AUTO SAVE All messages are automatically saved after you review them until you deliberately erase them MESSAGE GROUPING When you review your messages the voice will announce the number of new and saved messages then will play all new messages followed by all the saved messages SAVE AS NEW If you play a message that should be heard by someone else you may press the Save as New button The voice mail lamp will continue to flash and this message will be played along
57. factory set to FSK which means that only its FSK detector is active If your Message Waiting lamp does not flash when messages arrive see Section 4 2 to modify the configuration 6 9 Flash Press FLASH instead of pressing the hookswitch to activate services such as Call Waiting or 3 Way Calling or to activate certain PBX or Centrex features You may be required to press other buttons before or after you press FLASH Refer to the custom calling instructions provided by your local telephone company or to the operating instructions provided with your PBX The initial factory set flash length is 600 milliseconds which is appropriate for most installations However you can adjust the flash length to make it longer or shorter See Section 4 6 Flash may be stored into a memory location When a flash is stored it is represented in the display by a small f 6 10 Mute The Mute feature allows you to turn off your telephone s microphone so that the other party cannot hear you The Mute feature works with both the handset and the speakerphone It silences only your voice The other party can still be heard Mute automatically cancels when you hang up switch between lines or switch from speakerphone to handset during a call To activate this feature press MUTE The MUTE indicator will light Press MUTE again to cancel the feature The MUTE indicator will turn off 6 11 Do Not Disturb DND While the DND feature is activated your teleph
58. he call If the other 2750 station does not wish to be transferred the call press the LINE button to return to the outside call Cc Press the TRANSFER button 32 2750 User Guide Version 1 3 6 5 2 Blind Transfer a Press the TRANSFER button b Dial the desired two digit station number to transfer the call to that station If the desired station does not answer it will stop ringing after one minute To re engage the call press the flashing LINE button The call can be answered at any telephone by pressing the flashing LINE button 6 5 3 Transfer Ring You may transfer an outside call to all stations by using the transfer ring If you answer a call that is not for you and you do not know where to direct it press TRANSFER twice All of the other phones will ring in the transfer ring and the call will be transferred to the next answering station The call will remain on hold at your station until another station picks up the call 6 5 4 Personal Ring The 2750 telephone also features eight unique personal transfer rings You may assign each person their own personal ring Calls can then be transferred to them using this ring This feature is helpful if you wish to transfer a call to a person who may not always be at a particular phone Many people find this method of transferring a call more professional and unobtrusive than the traditional method of using voice pages to call people to the phone To use this feature press TRANSFER and
59. he product is subsequently used 11 Do not overload outlets and extension cords Some telephones require AC power from an outlet Overloading the outlets can result in the risk of fire or electric shock 12 Avoid using a telephone during a local thunderstorm There may be a remote risk of electrical shock from lightning 13 Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions 14 Do not use a telephone to report a gas leak in the vicinity of the leak 4 2750 User Guide Version 1 3 1 UNPACKING AND INSTALLATION 1 1 Box Contents The following items should be packed with your 2750 Please contact your dealer if any of them is missing 2750 Phone Main Body 1 pcs Handset 1 pcs Handset Cord Coiled Cord 1 pcs Line Cord 7ft 2 pcs Short Line Cord 7 1 pcs Desk Stand 1 pcs Power Adapter Transformer 9VDC 500 ma 1 pcs Quick Start Guide 1 pcs User Manual on Mini CD 1 pcs 5 2750 User Guide Version 1 3 1 2 Telephone Part Identification 1 2 348567899 Zt 26 25 25 23 22 21 1 Telephone Base 10 VM Buttons See below 19 Redial Button 2 Handset Cradle 11 Line Buttons 20 Headset Button 3 Menu Button 12 Intercom Button 21 Hold Button 4 Delete Button 13 2 5mm Headset Jack 22 Key Pad Buttons 5 Review Up Down B
60. ight message on that particular line To program the feature Press MENU Press DOWN ARROW repeatedly until Answer Setting appears in the display Press the soft key under ENTER Ans System ON will appear in the display Press DOWN ARROW repeatedly until Advanced Setting appears in display Press the soft key under ENTER Press DOWN ARROW until Night Msg by Ln appears in display 2 0 A O a 29 2750 User Guide Version 1 3 Press the soft key under ENTER L1 NIGHT MSG ON will appears in the display Press DOWN ARROW until the desired Line is displayed Press the soft key under CHANGE to either turn OFF or ON j Press MENU to exit 5 2 15 Transfer Direct to Voice Mail While listening to the Auto Attendant OGM the caller may dial 8 followed by the desired extension number to transfer directly into that extension s voice mail This presumes that the extension is a 2750 with it s Answering System turned on m pd 5 2 16 Summary of Auto Attendant Actions The following table summarizes the possible digits the caller might press during an Auto Attendant message along with the associated Auto Attendant response Caller Dials Auto Attendant Response Notes 01 through 16 The AA will transfer the call to the corresponding extension 0 The AA will play the Zero Out OGM or preform whatever Zero Out Action you have set 30 through 38 The AA will ring all the other extensions with the corre
61. ll Privacy in your system then go into system programming on station 01 and turn it off The telephone line status indicators stay lit even thought the line is not in use If this line is not connected then program it as unconnected If this line is connected and you have dial tone then adjust loop voltage detector setting 52 2750 User Guide Version 1 3 FCC INFORMATION This equipment complies with Part 68 of the FCC rules On the base of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The FCC requires that you connect your telephone to the telephone network through a modular telephone outlet or jack which must comply with FCC part 68 rules The modular telephone outlet or jack to which your 2750 telephone must be connected is a USOC RJ11C or RJ14C The Facility Interface codes FIC for your 2750 telephone is 02LS2 which is a 2 wire Local Switched Access Loop start The Ringer Equivalence Number REN is used to determine the quantity of devices which may be connected to the telephone line The REN for your 2750 telephone is 0 2 Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of the RENs should not exceed five 5 To be certain of the number of devices that may be
62. ll Privacy off during a call by pressing the CONFERENCE button There is always call privacy on intercom calls regardless of your system call privacy selection People at other stations cannot listen in to your intercom conversations 2 10 Dialing Mode The Tone or Pulse dialing selection is made at Station 01 for the entire system If any of your telephone lines have Pulse Service you must select Pulse Dialing If all your lines have Tone Service leave the setting at Tone Dialing At Station 01 a Press MENU The display will read Phone Setting b Press the soft key under DOWN ARROW repeatedly until Advanced Setting appears in the display S Press the soft key under ENTER d Press the DOWN ARROW repeatedly until Tone Pulse appears in the display The display will show the current tone pulse setting e Press the soft key under CHANGE repeatedly to select either TONE or PULSE dialing f Press MENU to exit Note If your system is set to Pulse Dialing you may press the button to change the dialing mode temporarily to tone during a call This feature is useful for access to telephone banking long distance or other special services Dialing mode will revert to pulse when you hang up 2 11 Area Codes There are three sets of Area Codes that you may set The first is your Home Area Code You may enter the Home Area Code so that telephone numbers are properly displayed This enables you to dial numbers in the
63. ll Restr appears in the display e Press the soft key under ENTER f Press the soft key under ERASE After a brief pause the display will read Erasing Done 3 7 Erase All Feature Settings To erase all the feature settings stored at a particular station and return that telephone to its original factory settings Press MENU Press DOWN ARROW repeatedly until Advanced Setting appears in the display Press the soft key under ENTER Erase Memory will appear in the display Press DOWN ARROW until Erase Settings appears in the display Press the soft key under ENTER Press the soft key under ERASE After a brief pause the display will read Erasing Done HO pao Ccp Note that when you erase all feature settings at a particular station you do not erase the directory dial numbers that may be stored in this station 3 8 Reset Default Settings You may reset the 2750 software to the factory default This will total remove any changes or stored memory items To reset the 2740 press MENU MUTE MUTE 2 7 4 1 20 2750 User Guide Version 1 3 MISCELLANEOUS SETTINGS 1 Time and Date Press MENU The display will read Phone Setting Press the DOWN ARROW repeatedly until Time Date Set appears in the display Press the soft key under ENTER The display will show the currently set time Press the soft key under CHANGE Enter the time as instructed in the display Press DOWN ARROW Press the soft key unde
64. mon or Private Station 16 Common Common or Private Common or Private Common or Private Station Type 2740 2750 or 2742 50 2750 User Guide Version 1 3 APPENDIX C Toll Restriction Worksheet Toll Restriction Worksheet Toll restriction numbers are set individually at each station so the restrictions can vary from phone to phone Some examples of common restrictions 1 to restrict all numbers starting with 1 01 to restrict all international calls 0 to restrict all operator assisted calls 662 to restrict all 0662 and 1662 calls When you enter restricted numbers is a wildcard Note Restrictions are usually just a few digits since they prevent the dialing of all numbers starting with those digits Use the worksheet below to plan your choice of restricted numbers Use a different worksheet for each set of restrictions You can set as many as five restricted numbers at each telephone Enter the restricted numbers Each restriction can be up to 6 digits long 1 Restriction 2 Restriction 3 Restriction 4 Restriction 5 Restriction If you set restrictions at a particular telephone you will most likely also want to store some allowed exceptions at that telephone For example if you restrict long distance calls you will probably want to store some allowed area codes such as
65. ngs stored in the telephone 2 8 2 1 To set the restricted numbers at a particular telephone a Press MENU The display will read Phone Setting b Press the DOWN ARROW repeatedly until Toll Restriction appears in the display G Press the soft key under ENTER The display will read Enter Code stations other than 01 d Enter the 4 digit toll restriction access code which was set at Station 01 You will hear a confirmation beep and the display will read Set Restricted Press the soft key under ENTER The display will show the currently stored Restriction 1 or indicate 1 if there is no Restriction 1 yet stored Press the soft key under CHANGE if you wish to store a new Restriction 1 Dial desired restricted number up to 6 digits Press the soft key under SAVE Press the DOWN ARROW and repeat steps f h if you wish to store any additional restrictions at this phone o qa mm Toll restriction numbers are set individually at each station so the restrictions can vary from phone to phone See Appendix C Toll Restriction Worksheet Some examples of popular restrictions 1 to restrict all numbers starting with 1 01 to restrict all international calls 0 to restrict all operator assisted calls 976 to restrict all 0976 and 1976 calls When you enter restricted numbers is a wildcard that stands for the number 0 or 1
66. o the next message 7 1 8 Saving a Message as New During message playback press the SAVE AS NEW button to save the current message as new This means that this message will be grouped with the new messages just as if it had not yet been played and the Answering System Indicator will continue to flash showing that there is at least one new message 7 1 9 Message Auto Save Even if you do not press the SAVE AS NEW button the message will still automatically be saved but it will be grouped with the saved messages The answering system will save all messages until they are erased You must erase messages to prevent your memory filling up When your memory is full you will no longer be able to record messages 7 1 10 Speed Message Up During message playback press 6 on Dial Pad to speed message up 7 1 11 Slow Down Message During message playback press 4 on Dial Pad to slow message down This feature is useful for hard to understand messages or to give you more time to write down an address or telephone number 7 1 12 Using Dial Pad During message playback the dial pad can also be used to navigate the messages Below is a list of these commands 1 Jump 2 seconds backward 6 Speed up 2 Play 7 Repeat 3 Jump 2 seconds forward 9 Skip 4 Slow down Save as New 5 Stop Erase 42 2750 User Guide Version 1 3 7 1 13 Erasing Messages 7 1 13 1 To Erase A Message While listening to the message pre
67. on Your 2750 telephones come factory set for a standard installation which is also called square in telephone terminology This means that Line 1 is to be connected to the same Line 1 telephone number at all the stations Line 2 is to be connected to the same Line 2 telephone number at all the stations and so on for Lines 3 and 4 This is the desired setup for most installations and if this is how you will be connecting your 2750 you do not need to change any of the line connection settings in the telephones You need only connect the phones to the telephone lines 1 3 4 Installations with Private Lines and Unconnected Lines You may connect private lines to Lines 2 3 or 4 at some or all of your telephones A private line is a telephone number that is connected to only one station It is not shared with any other 4 line station 1 3 5 Desk Mount a Connect the power adapter to the jack on the bottom of the phone Plug the adapter into a wall outlet which is not controlled by a wall switch Use only a 9V DC 500mA Class 2 adapter b Connect the line cords See Section 1 3 8 c Select the desired viewing angle and install the desk stand The desk stand can be installed in two positions to give a choice of viewing angle Plug the coiled cord into the handset jack and plug the other end of the cord into the base Place the handset on the base Wall Mount Remove the desk stand The unit will then mount directly on a standard wall t
68. onable care the affixing of any attachment not provided by CORTELCO with the product and loss of parts The warranty is voided in the event any unauthorized person alters or repairs the unit Telephone companies use different types of equipment and offer various types of services to customers CORTELCO does not warrant that this product is compatible with the type of equipment of any particular phone company or the services provided by it CORTELCO DISCLAIMS ANY IMPLIED WARRANTY INCLUDING THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AS OF THE DATE ONE YEAR FROM THE ORIGINAL PURCHASE OF THE PRODUCT CORTELCO ASSUMES NO RESPONSIBILITY FOR ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE EXCLUSION AND LIMITATION MAY NOT APPLY TO YOU If failure occurs and your telephone is in warranty service shall be provided by returning it to CORTELCO Repair Center 1703 Sawyer Road Corinth Mississippi 38834 shipping prepaid The product will be repaired or replaced if examination by us determines the product to be defective Telephones received damaged as a result of shipping will require you to file a claim with the carrier 55 2750 User G
69. one will not ring Incoming calls will be signaled only by the LINE indicators flashing NOTE Pages will not be heard through your telephone and other stations will be unable to make intercom calls to you or transfer calls to your telephone You may still answer outside calls by pressing the flashing LINE button You may also place outside calls and intercom calls To activate DND a Press MENU The display will read Phone Setting b Press the soft key under ENTER until Do not Disturb N appears in the display G Press the soft key under CHANGE The display will now read Do not Disturb Y d Press MENU to exit The DND indicator in the display will now be on and the display will read Do Not Disturb To cancel DND press the soft key under RESET 6 12 Line Reserve The Line Reserve feature enables you to reserve a line that is currently in use As soon as that line becomes free your phone will alert you with a triple ring and that line will be reserved for your station This feature is especially useful in offices where the phones are in heavy use 36 2750 User Guide Version 1 3 To reserve a line a Press HOLD b Press the desired LINE button The line indicator will turn from red to orange To cancel Line Reserve press the LINE button again The line indicator will turn from orange back to red If you do not go off hook within 15 seconds after you are alerted the line will become free again for others to use
70. operate correctly see above Note One phone in the system must be set as Station 01 in order to program all the system features Certain features can only be programmed at station 01 and will only function at station 01 2 2 Station Name Assignment You may give a name to each of your 4 Line telephones During Intercom calls the name that is assigned to the station will show with the Extension Number After assigning a Station Name at Station 01 it may take twenty four hours to update all telephones To assign a name to a station a Press MENU The display will read Phone Setting b Press the soft key under ENTER Press the Down Arrow repeatedly until the display reads Station Naming d Press the soft key under ENTER The display will show the currently stored name for station 01 or indicate No Name if no name has yet been given to station 01 e Press soft Key under CHANGE if you wish to store a new name for station 01 or press DOWN ARROW repeatedly until you see the station number that you want to name and then press the soft key under CHANGE 9 2750 User Guide Version 1 3 f Use the dial pad numbers to enter the name for the desired station g Press the soft key under SAVE 66 99 Repeat steps a through g for any additional stations you wish to name The table below shows which dial pad numbers to press for all the different letters and special characters Note that you can pres
71. ou know if there are any new messages before the phone answers When Toll Save is turned ON the answering system will pick up incoming calls after the second ring if there are new messages or after the fourth ring if there are no new messages In that case you would hang up after the third ring to avoid the toll charge Note The Toll Saver feature overrides the Answer Pickup Delay setting Also if this phone is set as an Auto Attendant the Toll Saver overrides the Auto Attendant Pickup Delay setting So for example if you have set the Auto Attendant Pickup Delay to 0 rings because you want a quiet office you must keep the Toll Saver set to OFF To Set the Toll Save Feature ON or OFF follow the directions below Press MENU Press DOWN ARROW repeatedly until Answer Setting appears in the display Press the soft key under ENTER Ans System ON will appear in the display Press DOWN ARROW repeatedly until Toll Saver OFF appears in LCD Display Press the soft key under CHANGE to turn ON or OFF f Press MENU to exit 5 1 5 New Message Beep 00 7p onose You may set your phone so that it will beep once every 60 seconds when there are new messages in its answering system Please keep in mind that in an office environment it may become a distraction to your coworkers To set the New Message Beep follow the directions below Press MENU Press DOWN ARROW repeatedly until Answer Setting appears in the display
72. perate normally However they will not be able to share the features of the 2750 telephones 8 1 Line Status and Calls on Hold The line status indicators of the 2750 phones will recognize standard telephones When a call is placed on hold at a 2750 telephone it can be taken off hold at a standard telephone Note If the line status indicators of your 2750 telephones do not function properly follow the instructions for setting the loop voltage detector in Section 2 4 8 2 Call Privacy Call privacy is not observed by non 2750 telephones A non 2750 telephone on any line has access to that line at any time whether or not it is being used by a 2750 telephone 8 3 Intercom Non 2750 telephones cannot use the intercom feature to communicate with 2750 telephones 8 4 Fax Machines and Modems You may connect modems or fax machines to any of your lines and the line indicators of the 2750 telephones will light when these devices are using a line 44 2750 User Guide Version 1 3 9 BATTERIES Your 2750 telephone uses AC power from a standard wall outlet As long as the telephone is connected to a wall outlet it will operate using the AC power Please remember to plug your telephone into a wall outlet that is not controlled by a wall switch The 2750 uses 3 AAA batteries for backup power These batteries fit into a compartment on the base of the telephone Line Jacks AC Adapter Jack Battery Comp
73. play Press the soft key under ENTER The display will read Intcm XXXXXXX Press the soft key under CHANGE repeatedly until the desired intercom setting is displayed Press MENU to exit Ho aoe s 13 2750 User Guide Version 1 3 2 7 Automatic Line Selection This feature allows you to choose which line will be selected automatically when you lift the handset or press the SPEAKER button You may choose any of the outside lines or the Intercom line If your chosen line is in use the telephone will automatically select the next available line 2 7 1 To Set Automatic Line Selection a Press MENU The display will read Phone Setting b Press the soft key under ENTER c Press the DOWN ARROW repeatedly until 4uto Seize appears in the display The display will show the current auto seize setting d Press the soft key under CHANGE repeatedly until the desired auto seize setting is displayed The choices are i Auto Seize Ll factory setting ii Auto Seize L2 iii Auto Seize L3 iv Auto Seize L4 v Auto Seize INTCM e Press MENU to exit Note An incoming call that is ringing at your telephone will be selected automatically when you lift the handset or press the SPEAKER or HEADSET button regardless of the choices you have made for automatic line selection If you wish to select a different line while your phone is ringing you must press the desired LINE button before lifting the handset 2 8 Toll Restriction The Toll
74. poration commission for information This equipment is hearing aid compatible This equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit differ
75. r CHANGE to choose between AM or PM Press DOWN ARROW The display will show the currently set date Press the soft key under CHANGE Enter the date as instructed in the display Press MENU to exit aS ror rg mo ao op Follow these same steps whenever you wish to adjust your system s clock Note If you subscribe to caller ID service from your local telephone company there is no need to set the time and date This will be set automatically by the caller ID information and will be updated with each new call 4 2 Message Waiting Lamp The MSG lamp on the 2750 will flash when a voice mail signal is received Note that you must be subscribed to voice mail from your telephone company or be connected to a PBX which provides voice mail signaling for this function to work correctly 4 2 1 Message Waiting Line Selection The 2750 can detect voice mail signals on any one of the four lines By default the 2750 is set to respond to messages on Line 1 Follow the instructions below to set your voice mail detector to the proper line Press MENU Press the soft key under ENTER Press DOWN ARROW repeatedly until Telco VMWT appears in the display Press the soft key under ENTER The display will read VMWI LINE 1 e Press the soft key under CHANGE repeatedly to select LINE 2 LINE 3 LINE 4 or OFF 4 2 2 Message Waiting Mode Selection The 2750 can respond to either FSK or Stutter Dial Tone SDT message waiting signaling To ch
76. s The Call Screening Feature allows you to listen to messages over the speakerphone as they are being recorded at your phone If you wish to take the call simply press the corresponding LINE button Press the SCREEN button to turn on the Call Screening feature the SCREEN button s LED will turn on Press the SCREEN button again to turn off 7 2 Auto Attendant Overview A 2750 set as an Auto Attendant for your system will answer incoming calls play a greeting message provide options to hear other prerecorded messages transfer the call to a system extension or take a message in the Auto Attendant s General Mail Box It will answer your calls based on the time of day and on which line the call has come in on The Handset Symbol with the numbers below show that the a telephone on your system has Auto Attendant turned on Handset Symbol amp Numbers sa OS 10 5 67 Ll The Numbers Show which Lines the AA is Answering 43 2750 User Guide Version 1 3 7 3 To Repeat an Auto Attendant OGM While listening to an Auto Attendant OGM the caller can press 9 to repeat the main menu You may want to include the phrase to repeat this message dial 9 If you have recorded AA OGM 2 8 messages they can be repeated by dialing the number of the message again 8 USING STANARD TELEPHONES You may also use standard non 2750 2740 telephones in conjunction with your 2750 telephones All features of the non 2750 telephones will o
77. s ON ON OFF L3 Ans ON ON OFF L4 Ans ON ON OFF Night Msg by Line L1 NIGHT MSG ON ON OFF L2 NIGHT MSG ON ON OFF L3 NIGHT MSG ON ON OFF L4 NIGHT MSG ON ON OFF 48 2750 User Guide Version 1 3 MENU OPTIONS SUB MENU DEFAULT AVAILABLE OPTIONS COMMENT Zero Out Action RING STN RING STN 01 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 GLOBAL RING 30 31 32 33 34 35 36 37 38 DISALLOW Centrex Trnf OFF OFF ON Memory Settings MENU OPTIONS SUB MENU DEFAULT AVAILABLE OPTIONS COMMENT Select Location sign for Personal Directory 40 memory locations Time and Date Settings MENU OPTIONS SUB MENU DEFAULT AVAILABLE OPTIONS COMMENT TIME HH MM AM PM AM PM DATE MM DD YY Advanced Settings MENU OPTIONS SUB MENU DEFAULT AVAILABLE OPTIONS COMMENT Erase Memory Erase Settings Erase Toll Restr Enter Code Station 02 and above Erase Ans System Version Info Provides Firmware Info System Test Key Test Checks Feature Keys As Depressed LCD Test Checks LCD Headset Type 2 5mm JACK 2 5mm JACK HANDSET JACK Flash Time 600ms 600ms 1s 100ms 300ms Hold Drop 30MIN 30MIN 99MIN 5 MIN 15MIN Hold Release OFF OFF ON Station NORMAL NORMAL LOCKED Loop Detect 48V 48V 24V 12V OFF Tone Pulse TONE TONE PULSE System Privacy Y Yes YES NO only appears at Stn 01 49 2750 User Guide Version 1 3
78. s the 0 and buttons if you want those characters and you can press the down arrow button below the display to leave an empty space Press the DELETE button to make corrections 0 0 1 i amp 1 2 A B C a b c 2 3 D E F d e 3 4 G H l g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Ww x y 9 2 3 Line Configuration Type While you must share the same Line 1 telephone number at all the stations you may choose to leave some lines unconnected at particular stations or to connect private lines to Lines 2 3 or 4 at particular stations Common This is the factory setting for all lines This setting assumes that the telephone line is connected to the same telephone line button at all stations Private Use this setting at any telephone that is connected to a different telephone number than the corresponding line at the other stations For example you may connect your private telephone number to Line 3 at your station instead of connecting your station to the common Line 3 In this example you would set Line 3 at your station as PRIVATE Unconnected Use this setting at any telephone that is not physically connected to all of its lines For example you may install a 2750 4 line telephone in a room that is currently wired for only lines 1 2 and 3 In this example you would set Line 4 at this station as UNCONNECTED 10 2750
79. sponding distinctive ring The AA will play its Ans OGM then allow the caller to leave a message at the Auto Attendant 8 followed by 01 16 The AA will transfer the call directly Requires that the extension be a into the Voice Mail without first ringing 2750 unit to record message the extension 1 through 8 The AA will play the Corresponding Also used to replay OGM AA OGM 9 The AA will repeat the main Menu 30 2750 User Guide Version 1 3 6 TELEPHONE OPERATION 6 1 Making and Answering Calls When you lift the handset to make a call the phone selects a line according to its automatic line selection setting If you lift the handset while your phone is ringing your phone will automatically select the ringing line You can also use the speakerphone to make or answer a call or a page Simply press the SPEAKER button instead of lifting the handset When you press the SPEAKER button to make a call the phone selects a line according to its automatic line selection setting If you press the SPEAKER button while your phone is ringing you will automatically answer the ringing line If you wish to override automatic line selection press the desired LINE button instead of pressing the SPEAKER button and you will be connected to that line on the speakerphone During a call you may switch back and forth between handset and speakerphone as much as you like Simply press the SPEAKER button while using the handset to acti
80. ss the ERASE button The voice will say Erased as a confirmation that the message is erased 7 1 13 2 To Erase All Messages During message playback press the ERASE button and keep it depressed for 5 seconds until you hear the voice say All Messages Erased 7 1 14 Recording A Memo or Conversation Note This phone does not sound any warning beeps to alert the other party that the conversation is being recording To be certain that you are in compliance with any laws or regulations concerning recording telephone calls you should start the recording and then inform the other party that you are recording the call 7 1 14 1 Recording a Memo While the telephone is idle you may record a memo which will be saved along with the new messages for later playback To start recording a memo press the RECORD button the buttons LED will turn on and the LCD will display Recording The speaker phone will automatically turn on or you can lift handset to talk When finished with the recording press the STOP button 7 1 14 2 Recording a Telephone Conversation While you are engaged in a phone conversation you may record both sides of the conversation The recording will be saved along with the new messages for later playback To start recording a conversation press the RECORD button The button s LED will turn on and the LCD will display Recording When finished with the recording press the STOP button 7 1 15 Screening Call
81. ssages siie ds 35 6 8 2 Resetting MSG Lamp ia ta AES AE ci 35 E A E S a PEE E te Te EEE EE E E A EEE E EAN AA 36 CL INU taser Seg E ET E A E E aR 36 6 11 Do Not Disturb DND eiiie EEE E A EAE ARE EEA 36 612 Line R serve ahan raea a R E EE E A O E EEE EA E 36 6 13 CAMPANA AN E A AR 37 GAA A A E A A A E NEA T E E E E E Welles 37 6 14 1 Toll Restriction Removal Single Call ooonnocnnoninocinoconocononncononcconancnononancncnnnnnnos 37 111 2750 User Guide Version 1 3 6 14 2 Toll Restriction Removal Single Stati0M ooooconncnnnncnnocononccoonnconnconncconncnnnccnn ono 37 A A ap geste irae ads Maaco Ala ads PIG ea gta Bagh Garel nl ag cel ash a Li 37 65l Elapsed Call Mi aaa ar aaar aaraa E T E AA EAE ENa S AAS EAR 37 o A RES E EE E EA 38 6 15 3 Elapsed Call Time Previous Call A Selene 38 A e a a a e s 38 6 17 Directory Card negan i aea TREE E Say E E EE AOE 38 6 18 Personal DIED aida 38 A O A ER E 38 6 20 Intercon asia picts tse pa Ate ta iy ees uae E OU 38 6 20 1 Intercom while Llei ri iaa 39 6 20 2 Intercom while on an Outside Call ooonoonnccnicccnoconocaconcnonnnconnononoconcconnncnnnncnccnnnnoos 39 6 20 3 Answerino Intercom Call ad naar 39 ON 39 6 20 32 Interco Voices A e ET i tios 39 6 20 3 3 Intercom Hands arden aaan a iaia a 39 6 20 3 4 Answering an Intercom Call while on an Outside Call oonoononnnnnncnnnnnon 39 O E SRA 39 G2 Single A TO 39 6212 AMPA ti a id di 40 6 213 Answering PAE iS RA E 40
82. t the telephone will dial it as it is shown in the display If you have entered the Centrex prefix the number will be displayed properly so that you can dial it simply by going off hook 3 4 1 To Set Centrex Prefix a Press MENU The display will read Phone Setting b Press the soft key under ENTER 19 2750 User Guide Version 1 3 C Press Down Arrow repeatedly until Centrex Prefix appears in the display Press the soft key under ENTER The display will show the currently stored Centrex prefix or indicate XXXXXXX if none has been stored Press the soft key under CHANGE Enter the desired Centrex prefix up to seven digits Press the soft key under SAVE Press MENU to exit a poe rh oO 3 5 Erase Numbers Stored in Memory To erase all personal directory numbers stored in your telephone Press MENU Press DOWN ARROW repeatedly until Advanced Setting appears in the display Press the soft key under ENTER Erase Memory will appear in the display Press the soft key under ENTER Memory Dials will appear in the display e Press the soft key under ERASE After a brief pause the display will read Erasing Done 3 6 Erase Toll Restrictions Bo FP At station 01 a Press MENU b Press DOWN ARROW repeatedly until Advanced Setting appears in the display C Press the soft key under ENTER Erase Memory will appear in the display d Press DOWN ARROW repeatedly until Erase To
83. t to make or answer an outside call an intercom call or a page Simply press HEADSET instead of lifting the handset During a call you may switch back and forth between handset headset and or speakerphone as much as you like If you wish to override automatic line selection press the desired LINE button instead of pressing HEADSET and you will be connected to that line on the speakerphone Then press HEADSET to toggle to the headset Press HEADSET again to hang up 6 17 Directory Card Remove the directory card and write down the names or telephone numbers associated with line numbers 6 18 Personal Directory a While the phone is on hook and idle press the button The display will read Directory b Use the up and down arrow buttons below the display to view the personal directory entries c When the desired entry is displayed you may dial it simply by lifting your handset by pressing SPEAKER or HEADSET or by pressing a desired LINE button Note The directory is organized alphabetically You may jump to your desired entry by pressing the corresponding dial pad number For example press the 5 dial pad button three times to jump to the first entry starting with L You can then use the up and down arrow buttons to view the entries starting at that point 6 19 Pre dialing Pre dialing allows you to enter a telephone number and check it in the display before it is dialed out To make a pre dialed call en
84. ter the number using the dial pad while the telephone is on hook then lift the handset or press SPEAKER or HEADSET or press the desired LINE button If you make a mistake while dialing the number you can use DELETE to erase digits one at a time 6 20 Intercom Calls You may place an intercom call by dialing the two digit station number of the desired station When you place an intercom call your speakerphone turns on automatically If the called station is set to INTERCOM RING you may speak to the station as soon as they answer If the called station is set to INTERCOM VOICE or INTERCOM HANDSFREE you may speak to the station after you hear the confirming tone 38 2750 User Guide Version 1 3 Note If the intercom line is busy or the called station is set to DO NOT DISTURB you will hear a no action tone 6 20 1 Intercom while Idle a Press INTCM b Dial the two digit station number of the station you wish to intercom c To end the conversation hang up or press SPEAKER or HEADSET button 6 20 2 Intercom while on an Outside Call a Press the INTCM button The outside call is automatically placed on hold b Dial the two digit station number of the station you wish to intercom C Press the LINE button of your outside call at any time to return to that call 6 20 3 Answering Intercom Calls 6 20 3 1 Intercom Ring Press SPEAKER or HEADSET or lift the handset and begin talking 6 20 3 2 Intercom Voice You will hear one ring
85. then an alert tone followed by the caller s voice Press SPEAKER or HEADSET or lift the handset and begin talking 6 20 3 3 Intercom Handsfree You will hear one ring then a triple alert tone to let you know that your phone has automatically answered an intercom call on speakerphone At any time you may respond to the call by speaking towards your telephone 6 20 3 4 Answering an Intercom Call while on an Outside Call Press the flashing INTCM button The outside call is automatically placed on hold Press the LINE button of your outside call at any time to return to that call 6 21 Paging The Paging feature allows you to make announcements to other 2750 2740 stations in the system When you make a Page your speakerphone is automatically activated You can talk immediately using the speakerphone or the handset Note You may Page another station only if it is not in use does not have DO NOT DISTURB activated and is not set to BLOCK PAGES If the station is in any of these conditions you will hear a no action tone 6 21 1 Single Page a Press PAGE b Dial the two digit station number of the station you wish to page c After you hear the paging tone speak towards the telephone or lift the handset and make your announcement 39 2750 User Guide Version 1 3 6 21 2 All Page The All Page feature enables you to make announcements through all of the other 2750 2740 stations When you make an All Page your announcement preceded b
86. tion number First verify that line 1 is connected to the same telephone number at all the telephones To do this press the line 1 button at one of the telephones The line 1 LED should be green the speakerphone LED should be red and dial tone should be heard from the speaker Now go to each of the other stations and make sure that each line 1 LED is red Next make sure that lines 2 3 and 4 are connected the same at all the phones by performing the following steps at each telephone a Press the line 1 button The line 1 LED should be green the speakerphone LED should be red and dial tone should be heard from the speaker b Dial the telephone number for line 2 The line 2 LED should flash slowly If the line 2 LED does not flash then line 2 is improperly connected to this telephone c If this telephone utilizes line 3 and or line 4 repeat steps 1 and 2 substituting the respective phone number s in step 2 2 SYSTEM PROGRAMMING 2 1 Station Number Assignment Each station must be assigned a different station number To assign a number to a station a Press MENU The display will read Phone Setting b Press the soft key under ENTER The display will show the currently assigned station number G Press the soft key under CHANGE repeatedly until the desired station number is displayed The choices are Station 01 through Station 16 d Press MENU to exit Until a telephone is assigned a station number the telephone will not
87. tn 14 Conference Button 23 Volume Up Button 6 Message Lamp 15 Page Button 24 Speaker Button 7 Multi Angle LCD 16 Flash Button 25 Volume Down Button 8 Select Button 17 Transfer Button 26 Speaker 9 Calls Button 18 Mute Button 27 Handset Jack Voice Mail Buttons Item 10 REPEAT SAVE AS NEW BACK RECORD PLAY PAUSE STOP 2750 User Guide Version 1 3 1 3 INSTALLATION 1 3 1 Identify Your Existing Wiring System For you to properly connect your 2750 4 Line Telephone to an existing wiring system it is important that you understand its configuration The following are the most common multiple line situations They consist of either one or both types of standard telephone jacks The RJ11 Single Line Jack and the RJ14 Double Line Jack Your system should match one of them 1 3 2 Plan Your Installation Up to 16 Cortelco 4 Line Telephones may be connected together You may connect 2750 2740 or 2742 4 Line Telephones to form your office home configuration Each device must be assigned a different station number from 01 to 16 Until a telephone is assigned a station number the telephone will not function correctly Station 01 will be the first station to be assigned See Section 2 1 Station Number Assignment NOTE Each 4 line telephone must be connected to the same Line 1 telephone number for proper operation The remaining lines may or not be connected to each station 1 3 3 Standard Installati
88. to set desired ringer volume With each press the phone will ring once at the new volume 6 7 2 Handset While using the handset press the up and down VOLUME buttons to set desired handset volume 34 2750 User Guide Version 1 3 6 7 3 Speakerphone While the speakerphone is activated press the up and down VOLUME buttons to set desired speakerphone volume 6 7 4 Intercom Speaker While using the intercom or receiving a page press the up and down VOLUME buttons to set desired intercom speaker volume The speaker volume levels for the intercom and for outside calls are independent of each other You may for example set your speakerphone so that a caller s voice will be at a normal level yet intercom pages will come through at a louder volume 6 7 5 Discrete alert While the phone is on hook and idle press HOLD Then press the up and down arrows of the VOLUME buttons to set desired discrete alert volume There are 8 levels to select from With each press the phone will ring once at the new discrete alert volume The discrete alert volume setting governs the volume of off hook ringing off hook intercom ringing the held call reminder and the line reserve alert 6 8 Voice Mail Message Waiting The 2750 supports external Voice Mail indicators The commercial telephone company will supply either FSK or Stutter Dial tone When using external VM the LCD will display a message to alert you that there is a message and what line it is on
89. uide Version 1 3
90. us of other telephones or There is a delay in getting dial tone or The Telephone remains on hold after the call is picked up at another station The problem may be with your installation Make sure that the lines are installed correctly and that line 1 is common on all system telephones The cause of this problem may be from outside interference Disconnect line one at the cable terminal If this solves the problem then the interference is coming from the telephone company This problem may also be caused by DSL Microfilters Never connect a line that has a DSL Circuit on Line 1 The problem may be caused by one defective telephone Disconnect one instrument at a time to determine if a particular telephone is causing the problem Crosstalk or other interference The most common cause of crosstalk is the use of flat cable Be sure to use supplied line cords You must use twisted pair line cords The line LED flashes when a call comes in but the telephone does not ring Make sure that the Ringer is on and that Do Not Disturb is off The telephone does not operate during a power outage Make sure that fresh AAA batteries are installed in base The battery icon stays lit in display Make sure that fresh AAA batteries are installed in base You cannot join a telephone call in progress The Call Privacy feature prevents another 2740 or 2750 from interrupting a call in progress If you don t want Ca
91. utton to start recording The display will read Confirm with options of NO Down Arrow or YES Select Key Press Yes The unit will play a message of Please record a greeting after the tone Press STOP button to end greeting h Press MENU to exit 5 2 5 Setting Auto Attendant Pickup Delay If this phone is set as an Auto Attendant this setting determines how long the Auto attendant will ring before picking up incoming calls You may choose any number of rings from 0 to 8 rings If you choose 0 then incoming calls will not ring until after processing by the Auto Attendant NAPA Note If you choose to set the Auto Attendant Pickup Delay to 0 you must be sure to leave the Toll Saver features set to OFF To Set Auto Attendant Pickup Delay Press MENU Press DOWN ARROW repeatedly until Answer Setting appears in the display Press the soft key under ENTER Press DOWN ARROW repeatedly until 4A Delay appears in the display Press the soft key under CHANGE to set delay time f Press MENU to exit 5 2 6 Night Timer Set The Night Timer determines when the AA Night OGM will play The default settings start at 5 00PM and end at 9 00AM The rest of the time the AA Day OGM will play To change these timer settings Press MENU Press DOWN ARROW repeatedly until Answer Setting appears in the display Press the soft key under ENTER Press DOWN ARROW repeatedly until Night Timer Set appears in the display
92. vate the speakerphone and then hang up your handset To switch back to a handset call lift the handset Note that whenever the SPEAKER indicator is on you may hang up the handset without disconnecting your call 6 2 Redial 6 2 1 To redial the last phone number dialed a Go off hook either by lifting the handset pressing SPEAKER pressing HEADSET or by pressing the desired LINE button b Press REDIAL 6 2 2 To redial any of the last five phone numbers dialed The Redial feature enables you to redial or simply view any of the last five telephone numbers you dialed along with the time date and duration of each call This feature is useful if you wish to review your recent calls or if you wish to know the duration of a particular call There is no need to actually dial the number a With the phone on hook and idle press REDIAL The display will show the last number dialed the time and date of the call and its duration b Press the right arrow button under the display repeatedly to scroll through a list of the last five numbers dialed along with the time date and duration c Go off hook at any time to dial the displayed number 6 3 Hold 6 3 1 Placing a Call on Hold To place an outside call on Hold press HOLD To take the call off hold press the line button of the line on hold While a caller is on hold you can replace the handset without disconnecting the call Once a call is on hold it can be taken off hold by
93. which are dialed by pressing followed by the arrow buttons 3 1 1 Storing a hyphen into memory You can store hyphens in your memory dial numbers for easy reading To insert a hyphen into a number you are storing press PAGE Each press of PAGE will insert a hyphen 3 1 2 Storing a dialing pause into memory You can store a pause in a memory location for use with certain banking and long distance services You may also need to insert a pause between the access number and the telephone number if your telephone is connected to a PBX or Centrex system To insert a dialing pause into a number you are storing press HOLD Each press of HOLD will insert a 1 5 second pause represented by a p in the display 3 1 3 Storing a flash into memory You can store a flash into a memory location for use with certain custom calling services such as Call Waiting You may also need to insert a flash as part of a feature activation code if your telephone is connected to a PBX or Centrex system To insert a flash into a number you are storing press FLASH Each press of FLASH will insert a 600 millisecond ms flash represented by an f in the display Note If 600ms is not an appropriate length for your installation you may set a different value 3 1 4 Storing temporary tone dialing into memory If your system is set to pulse dialing mode you can store a temporary switch to tone dialing in a memory location You may for example wish to
94. y a double paging alert tone will be heard at all the phones that are not in use and do not have their DO NOT DISTURB or BLOCK PAGE activated To perform an All Page a Press PAGE twice b After you hear the paging tone speak towards the telephone or lift the handset and make your announcement 6 21 3 Answering Pages 6 21 3 1 Single Page A page directed to a particular station may be answered only at that station Lift the handset press SPEAKER HEADSET or the flashing INTCM button You will then be connected to the caller in a private intercom conversation Replace the handset in the cradle or press the SPEAKER or HEADSET button to hang up 6 21 3 2 All Page An All Page may be answered from any phone in the system even one that is busy on an outside line has DO NOT DISTURB set or has blocked pages You may answer an All Page by pressing the flashing INTCM button You will then be connected to the caller in a private intercom conversation 6 21 4 Blocking Pages Pages may be blocked at any telephone in the system When pages are blocked no pages will be heard on that telephone Also the person attempting to page the telephone will hear a no action tone To block pages at your telephone Press MENU The display will read Phone Setting Press the soft key under ENTER Press the Down Arrow repeatedly until Intercom Prefs appears in the display Press the soft key under ENTER Press DOWN ARROW repeatedly until Pages Allow

Cortelco 2750 Telephone User Manual

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