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Cisco Systems OL-23857-01 Answering Machine User Manual

1. e To address by number use the dial pad to enter the exact number for the recipient For extensions at remote locations enter the location ID before the extension number e To address by name use the dial pad to enter the recipient s name or partial name to search for matching names Note If activated by your administrator you can search the global directory for the names and numbers of other users Press Global Step4 Press Submit The Matching Address menu appears Step5 Choose the desired address and press Add to build a recipient list Step6 After adding an address press any of the following soft keys e AddMore Return to the Address by Number window to add addresses to the recipient list e Remove Remove the address from the list You cannot empty the list by removing the only recipient e Cancel Cancel the operation e Record Switch on the microphone and begin recording Say your message then press Stop The Send Message menu appears Step7 To send immediately after recording the message press Send otherwise choose any of the following and press Select e Listen to Recorded Message Play the message to be sent Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features se E OL 23857 01 Retrieving and Sending Messages in VoiceView Express E e Record Again Switch on the microphone and begin recording Say your message then press Stop e Edit Recipients Return to Recipient List
2. Step5 To send the message immediately press Send otherwise choose any of the following and press Select e Listen to Recorded Message Play message to be sent e Record Again Switch on the microphone and begin recording Say your message then press Stop e Review Start amp Stop Time Display window then press Cancel to cancel the message or press OK to accept the start and end time for the broadcast message e Set Start Time Display the Set Start Time menu See the Specifying Start or End Time section on page 48 to modify the start time e Set End Time Display the End Time menu See the Specifying Start or End Time section on page 48 to modify the end time Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features Pas E OL 23857 01 Administering Broadcast Messages W Sending Broadcast Messages to Select Locations amp Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Not all menu items are valid for all users If you receive a Networking messaging is disabled message this feature is disabled To record and send a broadcast message to select locations Perform the steps in the Logging In To VoiceView Express section on page 33 to display the Personal Mailbox menu From the Personal Mailbox menu choose Administer Broadcast Msgs and press Select The Send Broadcast Messages menu appears Choose Select Locations Address mess
3. e Review Start amp Stop Time Display window then press Cancel to cancel the message or press OK to accept the start and end time for the broadcast message e Set Start Time Display the Set Start Time menu See the Specifying Start or End Time section on page 48 to modify the start time e Set End Time Display the Set End Time menu See the Specifying Start or End Time section on page 48 to modify the end time OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg WE Where to Go Next Specifying Start or End Time To specify a start or end time for a broadcast message to be sent Step 1 From the menu choose one of the following and press Select After you make your selection and perform any additional required steps the Send Broadcast Message window appears e Immediately Start or end this message immediately e Later Today Display the menu for starting this message at a specified time later on the same day Then choose the hour and press Select Choose the minute and press Select e Tomorrow Display the next menu for starting this message at a specified time tomorrow Then choose the hour and press Select Choose the minute and press Select e Select Start Time Display the next menu for starting this message at a future date and time up to one year from now Then choose the month and press Select Choose the date and press Select Choose the hour and press Sel
4. Express Using Your Cisco Unified IP Phone and VoiceView Express amp Note To use Cisco Voice View Express it must first be configured and activated by your system administrator This section provides information about using Voice View Express and the buttons and soft keys on your Cisco Unified IP phone to browse listen and manage voice mail messages in your personal voice mailbox Use any of the following buttons anytime while using Voice View Express Dial Pad Press numbers to choose corresponding menu items To enter multiple digit numbers press the first and subsequent numbers in quick succession Press keys to enter data and special characters Each key represents one or more alphanumeric characters Continue to press the key to select the desired alphanumeric character from the subsequent menu Navigation button i Scroll through menus and highlight menu items Use in conjunction with soft keys to activate functions for a highlighted item Services button a Access or exit Voice View Express Soft keys engage the functions displayed as tabs on the LCD screen of your Cisco Unified IP phone The following functions can be available at any time while using VoiceView Express depending on which Voice View Express window or menu appears Activate the soft key function by pressing the corresponding soft key button lt lt Navigate to edit characters Use the backspace soft key
5. Press 1 to rerecord or to keep the recorded name Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features P26 E OL 23857 01 Accessing Setup Options W Deleting a Public Distribution List amp Note Step 1 Step 2 Step 3 You must be an owner of a public distribution list or be assigned the Manage Public Lists privilege to delete the list Contact your system administrator In the Distribution Lists Menu press 6 Enter the list number 1 to 5 or press to switch from number entry to name entry Spell the name of the distribution list If more than one list is found choose the list number If only one list is found press to delete the list Press to start a new search Changing Your Password amp To change your voice mail password perform the following steps Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 You can also change your password using the Cisco Unity Express Graphical User Interface GUI Access the GUI using Microsoft Internet Explorer 5 5 or later to connect to your Cisco Unity Express server and log in using your alphanumeric user ID and password Contact your system administrator if you do not know your server address user ID or password Perform steps in the Accessing Cisco Unity Express by Phone section on page 4 to reach the main voice mail menu Press 4 to access the Setup Options menu Press 3 to access your personal se
6. and save the fax attachment to a local workstation where it can be viewed and printed using standard tif readers You must compose and send a fax from an analog fax machine You cannot compose a fax through the Cisco Unity Express voice mail system If your system administrator configures a dedicated extension for fax calls these calls will not ring on a subscriber s extension Your system administrator however may configure an extension that will receive both fax and voice calls In this case when the subscriber picks up an incoming call that is a fax an identifier tone is heard The system monitors for such tones and automatically sends the fax to the designated mailbox and terminates the voice leg of the call amp Note Your system administrator must enable the fax function on a mailbox and extension The fax number may be the same as the voice mail extension of a subscriber or a dedicated fax extension may be configured To manage fax messages Step 1 Dial in to the Cisco Unity Express system The voice prompt summarizes how many new and saved messages your have Step2 Press 1 to listen to new messages The voice prompt identifies a fax in your mailbox and lists its properties for example the time and date sent and the originating location The voice prompt also indicates if a voice message is attached to the fax Note If the fax was forwarded from another subscriber a voice message can be attached from the forwa
7. m to 5 p m After pressing 4 in the Message Notification Menu to configure the time of day you want to receive notifications press one of the following numbers Option Description 1 Listen to the current notifications schedule See the Listening to the Current Schedule section on page 15 2 Change the notification schedule for all days See the Changing the Schedule for All Days section on page 16 3 Change the notification schedule for a specific day See the Changing the Schedule for a Specific Day section on page 17 Listening to the Current Schedule Step 1 After pressing 1 in the Notification Schedule Menu to listen to the current notifications schedule enter one of the numbers below to choose the day Option Description Sunday Monday Tuesday Wednesday Thursday Friday SN Mm BR WwW NY e Saturday OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg W Accessing Setup Options Step2 If you configured notification for at least a half hour of that day the system plays the notification schedule Enter a number to listen to the schedule for another day or press to exit and return to the Message Notification Menu Changing the Schedule for All Days After pressing 2 in the Notification Schedule Menu to change the notification schedule for all days perform the following steps Step 1 Enter the hour to
8. menu where you can add or remove recipients e Mark as Urgent Mark or unmark the message to be sent e Mark as Private Mark or unmark the message to be sent e Message Delivery Time Display the Send Message menu See the Specifying Delivery Time section on page 39 to schedule delivery of the message to be sent Specifying Delivery Time pP Tip Step 1 Step 2 The item number for each hour is the corresponding designator in 24 hour clock format For example 17 is the item number for 5 p m The item number for each minute is 1 to 59 and 60 where 60 is the item number for zero minutes To specify the delivery time for a voice mail message to be sent To send this message immediately choose Immediately and press Select otherwise choose one of the following and press Select e Later Today Display the Message Delivery Time menu for sending this message at a specified time later on the same day Then choose the hour and press Select Choose the minute and press Select e Tomorrow Display the Message Delivery Time menu for sending this message at a specified time tomorrow Then choose the hour and press Select Choose the minute and press Select e Message Delivery Time Display the Message Delivery Time menu for sending this message at a future date and time up to one year from now Then choose the month and press Select choose the date and press Select choose the hour and press Select then
9. played over standard greeting But multiple alternate greeting busy greeting and internal greeting takes precedence over closed greeting Internal greeting To record a greeting that plays when you receive a call from an internal extension number Greetings Default Precedence Rules Standard Enabled Standard greeting plays if all other multiple alternate or state based greetings are disabled Alternate Enabled or Disabled Alternate greeting takes precedence over all other greetings if this greeting is enabled Meeting Enabled or Disabled Meeting greeting takes precedence over all other greetings if this greeting is enabled Vacation Enabled or Disabled Vacation greeting takes precedence over all other greeting if this greeting is enabled Extended Absence Enabled or Disabled Extended absence greeting takes precedence over all other greetings if this greeting is enable Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features mio g OL 23857 01 Accessing Setup Options W Busy Disabled Busy greeting takes precedence over standard greeting if the system is busy Closed Disabled Closed greeting takes precedence over standard greeting if business is closed Internal Disabled Internal greeting takes precedence over standard greeting if the call is from an internal extension number Note Either standard or one of the multiple alternate greetings c
10. record a greeting that plays when you are in a meeting Vacation greetings To record a greeting that plays during the time when you are on a Vacation Extended Absence greetings To record a greeting that plays during the time when you are absent for an extended period of time If extended absence greeting is turned on then mailbox will not take messages from external callers or will not accept messages from subscribers e State Based greetings State based greetings are recorded by you and played to the callers according to the state of your business Following are the State Based greetings Busy greeting To record a that plays when you are busy This greeting is played and it takes precedence over standard closed and internal greetings if the subscriber is busy over the phone and if this greeting is enabled But if a multiple alternate greeting is enabled then it takes precedence over busy greeting Phone or call agent must provide the support necessary for Cisco Unity Express to identify that the phone is busy and the call forward is on busy rather than on no answer Closed greeting To record a greeting that plays during non business hours or hours past your business hours This greeting is played if it is not a business hour and if this greeting is enabled Business hours are based on the business schedule that is associated to Voicemail If internal greeting is enabled and if the call is during non business hours then closed greeting is
11. responding to new saved or deleted voice messages from subscribers or from messages containing the required identification information The Live Reply function is not available if the voice message does not contain the required caller information Your system administrator must activate the live reply function Note Step 1 Step 2 Step 3 If you invoke this function you will not be returned to your voice mail session on termination of the call You must redial the voice mail pilot number To access Live Reply Select the message Press the Reply button Choose 2 Call lt extension gt Press Select Cisco Unity Express attempts to establish a call to the subscriber who sent the message Forwarding a Fax or Voice Message To forward a fax or voice message with or without recording an introduction Step 1 To forward a fax or a voice message after listening to it press FwdMsg Step2 Address message by number or optional press Name to open the Address by Name window then e To address by number use the dial pad to enter the exact number for the recipient For extensions at remote locations enter the location ID before the extension number e To address by name use the dial pad to enter the recipient s last name or partial name to search for matching names Step3 Press Submit The Matching Address menu appears Step4 Choose the desired address and press Add to build a recipient list Step5 After adding an address pr
12. the following e 1 Change addressing e 2 Record the message see the Recording the Message section on page 9 e 3 Change special delivery Mark the message as urgent 1 Not available for nonsubscriber delivery Mark the message as private 3 Not available for nonsubscriber delivery Choose a future delivery date and time 4 e 4 Review the message If no message is recorded you are prompted to record your message e Send the message If no message is recorded you are prompted to record your message e Cancel Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features OL 23857 01 Recording the Message Accessing Setup Options W Step 1 In the nonsubscriber delivery menu press to record your message Step2 Press when you finish recording Step3 Press 1 to access Message Options See the Accessing Message Options section on page 8 Step4 Press 2 to send the message Accessing Setup Options After dialing in to the Cisco Unity Express system and pressing 4 to access setup options choose from the following options Option Description 1 Manage your greetings See the Managing Greetings section on page 9 2 Configure or change message settings See the e Setting Up Message Notification section on page 12 e Setting up Cascading Notification section on page 18 e Using Distribution Lists section on page 20 Configure p
13. to erase digits that were entered incorrectly Back Discard not yet executed operations or unsaved choices and display the previously viewed menu or window Cancel Discard not yet executed operations or unsaved choices Logout Personal Mailbox window only Exit the Voice View Express feature More Display additional soft keys OK Confirm receipt of a displayed message and display the next menu or window Select Accept a choice and display the next menu or window OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg W Accessing Cisco Unity Express Using Your Cisco Unified IP Phone and VoiceView Express Supported Cisco Unified IP Phones for VoiceView Express The following phones support VoiceView Express in Cisco Unity Express 8 0 Cisco U Cisco U Cisco U Cisco U Cisco U Cisco U Cisco U Cisco U Cisco U Cisco U Cisco U Cisco U Cisco U Cisco U Cisco U nified IP Phone 7921 nified IP Phone 7925 nified IP Phone 7940 nified IP Phone 7941 nified IP Phone 7942 nified IP Phone 7945 nified IP Phone 7960 nified IP Phone 7961 nified IP Phone 7965 nified IP Phone 7970 nified IP Phone 7971 nified IP Phone 7975 nified IP Phone 8961 nified IP Phone 9951 nified IP Phone 9971 Personal Mailbox Menu The Personal Mailbox menu appears only after you successfully log in to Voice View Express Using the Personal Mailbox menu you can perform any of the following task
14. trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R 2006 2010 Cisco Systems Inc All rights reserved OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg HT Where to Go Next Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features lt OL 23857 01
15. users of unread messages after specified time periods For example you can set up rules so that another user is notified on a specified device after a specified number of minutes of unread messages in a mailbox You can also specify that a second user is notified after additional minutes if the messages continue in an unread state Perform steps in the Accessing Cisco Unity Express by Phone section on page 4 to reach the main voice mail menu Press 4 to access the Setup Options menu Press 2 to access Message Settings Press 1 to access the Message Notification menu Press 5 to access the Cascading Rules menu Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features OL 23857 01 Step 6 Accessing Setup Options W After pressing 5 press one of the following numbers Option Description 1 Play your cascading rule settings See the Playing Your Cascading Notification Rules section on page 19 2 Change your cascading rule settings See the Adding Cascading Notification Rules section on page 19 Changing Cascading Notification Rules section on page 20 and the Deleting Cascading Notification Rules section on page 20 Playing Your Cascading Notification Rules Use the cascading settings playback menu to play your current notification rules The playback will list the subscribers set to receive notifications for unheard new messages and the timing parameters associated
16. using your alphanumeric user ID and password Contact your system administrator if you do not know your server address user ID or password Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features P20 E OL 23857 01 Accessing Setup Options Accessing the Distribution Lists Menu To access the Distribution Lists Menu perform the following steps Step 1 Perform steps in the Accessing Cisco Unity Express by Phone section on page 4 to reach the main voice mail menu Step2 Press 4 to access the Setup Options menu Step3 In the Setup Options menu press 2 Step4 Press 4 to access voice mail distribution lists In the Distribution Lists Menu you can select the following actions by number Option Description 1 Review your private distribution lists See the Reviewing Your Private Distribution Lists section on page 21 Add or modify private distribution list members or recorded names See the Adding a Private Distribution List section on page 22 or the Modifying a Private Distribution List section on page 22 Delete a private distribution list See the Deleting a Private Distribution List section on page 24 Review public distribution lists See the Reviewing Public Distribution Lists section on page 24 Add or modify public distribution list members or recorded names See the Adding a Public Distribution List section on page 25 or the Modifyin
17. window appears press OK to continue then P Tip The Skip function is available while using the wizard Press the Skip soft key to display the next window e To listen to your recorded name choose Listen and press Select e To record your name choose Record Press Select say your name then press Stop e To listen to your standard greeting choose Listen and press Select The greeting plays e To record a personalized standard greeting choose Record Press Select say your greeting then press Stop e To change your PIN choose Change to display the Change PIN window Use the dial pad to enter a new PIN Choose Confirm and use the dial pad to enter your new PIN again Press Submit When the Voice View Express Login window appears A Caution Always use the navigation button on your Cisco Unified IP phone to choose the PIN field before using the dial pad to enter your PIN If you enter your PIN before choosing the PIN field your PIN will appear in clear text in the Mailbox ID field e If you are using your Cisco Unified IP phone choose PIN Use the dial pad to enter your PIN then press Submit e Ifyou are a using a different Cisco Unified IP phone press lt lt to erase the Mailbox ID Use the dial pad to enter your Mailbox ID Choose PIN use the dial pad to enter your PIN then press Submit e If you are logging in after a failed login attempt press Login Choose PIN use the dial pad to enter your PIN then p
18. with those notifications If there are no notification rules the system will indicate that no cascading rules are set After playback press 2 to set up new rules or to change existing rules Adding Cascading Notification Rules Step 1 Step 2 To add new notification rules follow these steps To add a new cascading notification rule press 2 in the Change Cascading Settings menu Enter the subscriber name or extension The system default is to enter by name To enter by name use the dial pad to spell the last name followed by Alternately to enter the subscriber s extension press then the extension number then Tip Step 3 Step 4 Step 5 Step 6 For the letter Q press 7 For the letter Z press 9 The system lists the possible matches to the information you have input Select the matching subscriber and press Enter the time at which the first subscriber receives a message notification followed by This can be between 5 and 1440 minutes At the response from the system press 1 to change the time entry or press if the entry is acceptable The system indicates that a rule was successfully added naming the subscriber extension and time interval Press to exit or press 1 to add another cascading notification rule OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg W Accessing Setup Options Changing Cascading Notification Rules Step 1
19. Cisco Unity Express e You are directed to your mailbox without being asked for a PIN e If you are calling from someone else s phone press to enter your own ID usually your extension and you are directed to your mailbox Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features OL 23857 01 Voice mail Options W Voice mail Options After dialing in to Cisco Unity Express you can choose the following options from the main menu Option Description 1 Listen to new messages See the Cisco Unity Express Voice Mail System Quick Start Guide for more information Access the Live Reply function See the Calling the Message Sender Using Live Reply section on page 5 Manage fax messages See the Managing Fax Messages section on page 6 2 Send a message See the Cisco Unity Express Voice Mail System Quick Start Guide for more information Access the nonsubscriber delivery function See the Delivering Nonsubscriber Messages section on page 8 3 Listen to old messages See the Cisco Unity Express Voice Mail System Quick Start Guide for more information 4 Access setup options such as voice mail greetings distribution lists passwords message notification and cascading notification See the Accessing Setup Options section on page 9 Calling the Message Sender Using Live Reply S Note To call the message sender using the live reply function the function must first be a
20. Contents stfeot tas CISCO Cisco Unity Express 8 0 Voice Mail System User s Guide for Advanced Features OL 23857 01 First Published October 26 2010 This guide provides information about using some of the advanced voice mail features of your Cisco Unity Express voice mail system It describes how to access these features by dialing in to the Cisco Unity Express system using your Cisco Unified IP phone Information is also provided about using Cisco VoiceView Express Use this guide together with the documents listed in the Related Documents section on page 3 e Restrictions page 2 e Related Documents page 3 Part I Cisco Unity Express Voice Mail System Call in e Accessing Cisco Unity Express by Phone page 4 e Logging in Without Entering Your PIN page 4 e Voice mail Options page 5 e Calling the Message Sender Using Live Reply page 5 e Managing Fax Messages page 6 e Delivering Nonsubscriber Messages page 8 e Accessing Setup Options page 9 e Managing Greetings page 9 e Setting Up Message Notification page 12 e Setting up Cascading Notification page 18 e Using Distribution Lists page 20 e Changing Your Password page 27 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA 2010 Cisco Systems Inc All rights reserved HI Restrictions Changing Your Recorded Name page 27 What to Do When Receiving Notifications by Phone page 28 Recording a Li
21. Select Enter the extension and press Submit Replying to a Voice Message amp Note Step 1 Step 2 Step 3 Step 4 You can request Cisco Unity Express to make a live call to the message sender See the Accessing Live Reply in VoiceView Express section on page 37 To reply to a message immediately after listening to the message To reply after listening to a voice mail message press Reply Choose Reply Via Voice Mail Say your message then press Stop The Send Message menu appears To send immediately press Send otherwise choose any of the following and press Select e Listen to Recorded Message Play message to be sent e Record Again Switch on the microphone and begin recording Say your message then press Stop e Edit Recipients Return to Recipient List menu where you can add or remove recipients e Mark as Urgent Mark or unmark message to be sent Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features P36 E OL 23857 01 Retrieving and Sending Messages in VoiceView Express E e Mark as Private Mark or unmark message to be sent e Message Delivery Time Display Send Message menu See the Specifying Delivery Time section on page 39 to schedule delivery of message to be sent Accessing Live Reply in VoiceView Express When you press the Reply button for a selected message you may have the option of choosing the Live Reply function This function is available when
22. Step 2 Step 3 Step 4 Step 5 To change a cascading rule press 2 in the Change Cascading Settings menu Each subscriber name and extension with a cascading rule is spoken On the dial pad enter the number of the subscriber to be changed Follow the prompts to change the time of notification To accept the changes press 1 Press to continue Deleting Cascading Notification Rules Step 1 Step 2 Step 3 Step 4 To delete a cascading rule press 3 in the Change Cascading Settings menu Each subscriber name and extension with a cascading rule is spoken On the dial pad enter the number of the subscriber to be deleted At the system prompt confirm the deletion of the subscriber you have chosen Press to exit Using Distribution Lists Use distribution lists to send a voice mail message to more than one system user at the same time Members of lists can be any of the following e Blind addresses e General delivery mailboxes e Groups e Other private lists e Other public lists e Remote users e Users amp Note Private lists cannot be members of public lists They can be members only of other private lists that you own To access distribution lists you can e Use your phone see the Accessing the Distribution Lists Menu section on page 21 e Use the Cisco Unity Express GUI Access the GUI using Microsoft Internet Explorer 5 5 or later to connect to your Cisco Unity Express server and log in
23. age by location ID number or optionally press Name then e To address by location ID use the dial pad to enter the exact location ID number e To address by location name use the dial pad to enter the location name or partial location name to search for matching names Each key represents one or more characters Continue to rapidly press the key to select the desired letter from the menu Press Submit The Matching Address menu appears Choose the desired address and press Add to build a recipient list After adding an address press any of the following soft keys e AddMore Return to Address by Number window and add another address to the recipient list e Remove Remove address from list You cannot empty the list by removing the only recipient e Cancel Cancel operation e Record Switch on the microphone and begin recording Say your message then press Stop To cancel recording press Stop immediately then press Cancel After recording the message review start and end time for the broadcast message Press Cancel to cancel the message or press OK to display the Send Broadcast Message menu To send the message immediately press Send otherwise choose one of the following and press Select e Listen to Recorded Message Play message to be sent e Record Again Switch on the microphone and begin recording Say your message then press Stop e Edit Recipients Return to Recipient List menu where you can add or remove recipients
24. an be enabled at a time but all or none of the state based greetings can be enabled at the same time Managing Greetings Step 1 Step 2 Step 3 Perform steps in the Accessing Cisco Unity Express by Phone section on page 4 to reach the main voice mail menu Press 4 to access the Setup Options menu Press 1 to access the Greetings menu Your active greeting plays e To rerecord your current greeting press 1 See the Rerecording Your Current Greeting section on page 11 e To turn on or turn off your greetings press 2 See the Turning Greetings On and Off section on page 11 e To edit a greeting press 3 See the Rerecording Your Standard Greeting section on page 12 and the Rerecording Your Alternate Greeting section on page 12 e To hear all greetings press 8 See the Reviewing All Greetings section on page 12 Rerecording Your Current Greeting Step 1 Step 2 Step 3 After your current greeting plays press 1 to rerecord your current greeting At the tone speak your greeting When done press Your newly recorded greeting plays To rerecord press 1 Turning Greetings On and Off Step 1 Press 1 to access the Greetings menu Your current greeting plays Step2 Press 2 to turn off your current greeting and turn on the alternate greeting make sure you have recorded an alternate greeting Step3 Press 3 to turn off your alternate greeting and turn on your meeting greeting Step4 Pr
25. ast printer if any that was set up e Press 2 if there is no configured printer choice or to print to a different printer Enter the phone number of the fax printer then press e Press to cancel printing the fax Note If the number entered or chosen is not an acceptable fax printer the system prompt indicates that the selected action cannot be completed OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg HI Delivering Nonsubscriber Messages Delivering Nonsubscriber Messages You can compose voice messages for delivery to external numbers or nonsubscribers You can set up delivery dates for up to one year in advance Step 1 Perform steps in the Accessing Cisco Unity Express by Phone section on page 4 to reach the main voice mail menu Step2 Press 2 to access the Send menu Step3 Press 4 to access the nonsubscriber Message Delivery menu Step4 Enter the phone number of the recipient Step5 After the system prompt that the nonsubscriber is added select one of the following Option Description 1 Add another recipient 2 Access Message options See the Accessing Message Options section on page 8 Record the message See the Recording the Message section on page 9 i Cancel Accessing Message Options After you identify the nonsubscriber recipients you can specify the message parameters In the Message Options menu you can select
26. change notification preferences to specify the types of messages about which you want to be notified For example you can have notifications sent for all messages or urgent messages only Tip Step 1 Step 2 The ability to set notifications for all messages must be granted by your system administrator After pressing 5 in the Message Notification Menu to configure notification preferences the system tells you if notifications are set for all messages or for urgent messages only e If notifications are set for all messages and you want to change this press 1 to have notifications sent for urgent messages only e If notifications are set for urgent messages only and you want to change this press 1 to have notifications sent for all messages If the system allows you to change notification preferences for all messages you receive a message that your preferences have changed If the system does not allow you to change notification preferences you receive an error message Press to exit and return to the Message Notification Menu Setting up Cascading Notification Step 1 Step 2 Step 3 Step 4 Step 5 This section contains the following procedures e Playing Your Cascading Notification Rules page 19 e Adding Cascading Notification Rules page 19 e Changing Cascading Notification Rules page 20 e Deleting Cascading Notification Rules page 20 You can set up cascading notification rules that enable you to notify other
27. choose the minute and press Select When the Send Message menu appears with the modified date and time displayed under the Message Delivery Time press Send Setting up Nonsubscriber Message Delivery Step 1 Step 2 Step 3 Step 4 Step 5 You can compose voice messages for delivery to external numbers or nonsubscribers Delivery dates can be set for up to one year in advance Perform steps in the Logging In To Voice View Express section on page 33 to display the Personal Mailbox menu From the Personal Mailbox menu choose Send Message and press Select Press 4 followed by the phone number of the nonsubscriber then press Submit Press Add The screen displays the text 7 external lt phone number gt Select a soft key to add more names AddMore cancel the operation remove the address from the list Remove or record your message OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg Hs Managing Your Inbox Step 6 Step 7 When you complete your recording press Stop To send immediately after recording the message press Send Otherwise choose any of the following and press Select e Listen to Recorded Message Play message to be sent e Record Again Switch on microphone and begin recording Say your message then press Stop e Edit Recipients Return to Recipient List menu where you can add or remove recipients e Mark as Urgent Not available for nonsubscr
28. ctivated by your system administrator When listening to a message you can request the system to dial the message sender to initiate a live conversation This function is available when listening to new saved or deleted voice messages from subscribers or from non subscribers where caller ID is available To access the live reply function press 44 4 pressed twice on the dial pad while listening to the message Cisco Unity Express attempts to establish a call to the message sender Depending on the identifying information contained in the message you will hear a prompt with some or all of the following calling lt spoken name gt at extension lt calling number gt at lt remote location identifier gt amp Note If you activate this function you will not be returned to your voice mail session on termination of the call You must redial your voice mail access number Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features OL 23857 01 a Hs Managing Fax Messages Managing Fax Messages Cisco Unity Express can receive and process faxes through the voice mail system Faxes can be forwarded marked as new saved deleted and undeleted similarly to regular voice messages Additionally you can send fax messages from a mailbox to a local fax machine for printing Supported IMAP clients can receive faxes as a tif file attachment to an e mail The IMAP clients allow subscribers to download the message
29. e To record a new recorded name choose Record Press Select say your name then press Stop Configuring Your Zero out Number Step 1 Step 2 Step 3 Step 4 Step 5 A zero out number is the number to which the incoming call is redirected if the caller presses 0 after reaching your voice mailbox To add or modify your zero out number Perform the steps in the Logging In To Voice View Express section on page 33 to display the Personal Mailbox menu From the Personal Mailbox menu choose My Options and press Select From the My Options menu choose Zero Out Number and press Select The Zero Out Number window appears Optional Press lt lt to erase the digits to be edited Use the dial pad to enter the zero out number then press Submit Logging In to General Delivery Mailboxes amp Note Step 1 Step 2 This procedure is applicable only if you subscribe to one or more General Delivery Mailboxes To log in to a general delivery mailbox Perform the steps in the Logging In To VoiceView Express section on page 33 to display the Personal Mailbox menu From the Personal Mailbox menu choose General Delivery Mailboxes and press Select The General Delivery Mailboxes menu with all general delivery mailboxes to which you subscribe appears OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg Hs Administering Broadcast Messages Step3 Choose the desired ma
30. e call is being recorded These beeps are not part of the recording Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features e E OL 23857 01 Receiving Voice mail Messages in Your E mail W Step4 To end the live record function press the End button or hang up The recorded conversation is saved as a voice message in the mailbox of the subscriber who initiated the recording Receiving Voice mail Messages in Your E mail N Note This feature is not available on all systems Contact your system administrator You can set up Cisco Unity Express to deliver your voice mail messages to an e mail program You must use a standard IMAP e mail client Your voice mail messages are sent to your e mail program as an e mail file attachment in wav file format The file can be played with a media player such as Microsoft Windows Media Player The following e mail programs are supported e IBM Lotus Notes 6 5 6 e Microsoft Outlook 2003 2002 2000 e Microsoft Outlook Express 6 0 Note User authentication user ID and password is required for web based applications using HTTPS or HTTP over Secure Socket Layer SSL Downloading Voice mail Messages You will need to see the documentation for your e mail program for instructions on how to set up your program to retrieve IMAP messages Cisco Unity Express voice mail messages download to a folder called Inbox If you are having problems retrieving voice mail me
31. ect Choose the minute and press Select This item is on the Set Start Time menu only e Select End Time Display the next menu for ending this message at a future date and time up to one year from now Then choose the month and press Select Choose the date and press Select Choose the hour and press Select Choose the minute and press Select This item is on the Set End Time menu only e Indefinitely Enable this broadcast message to be available forever This item is on the Set End Time menu only Step2 Review start and end time for the broadcast message then press Cancel to cancel the message or press OK to display the Send Broadcast Message menu Step3 To send the message with specified start and end time press Send Message Sent appears Press OK Where to Go Next For more information see the e Cisco Unity Express Voice Mail System Quick Start Guide e Cisco Unity Express VoiceView Express Quick Start Guide e Related Documents section on page 3 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features Pa E OL 23857 01 Where to Go Next W DISCLAIMER FOR RECORDING A CONVERSATION The use of monitoring recording or listening devices to eavesdrop monitor retrieve or record phone conversations or other sound activities whether or not contemporaneous with transmission may be illegal in certain circumstances under federal state and or local laws Legal advice should be sought prior to im
32. egin recording the message Not available for all messages You can also select the Live Reply option Re Send Send a Nondelivery Receipt NDR message again Save Save message Tip See the Managing Your Inbox section on page 40 to modify the order and type of messages listed in your inbox If your inbox contains more than 32 messages you can press one of the following soft keys to view additional pages of messages Option Description Home Display Personal Mailbox menu Next Pg Display the next page of inbox Prev Pg Display the previous page OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg W Retrieving and Sending Messages in VoiceView Express Listening to Voice Messages Step 1 Step 2 Step 3 Step 4 To open your inbox and listen to voice mail messages Perform steps in the Logging In To VoiceView Express section on page 33 to display the Personal Mailbox menu From the Personal Mailbox menu choose Inbox and press Select Choose a message and press Select Press Listen Printing a Fax Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 To print a fax Perform steps in the Logging In To VoiceView Express section on page 33 to display the Personal Mailbox menu From the Personal Mailbox menu choose Inbox and press Select Choose the fax and press Select Press Options Choose 1 Print to Fax Number then press
33. ersonal settings See the e Changing Your Password section on page 27 e Changing Your Recorded Name section on page 27 Configure language options not available on all systems Contact your system administrator for more information Managing Greetings This section contains the following procedures e Managing Greetings page 11 e Rerecording Your Current Greeting page 11 e Turning Greetings On and Off page 11 e Rerecording Your Standard Greeting page 12 e Rerecording Your Alternate Greeting page 12 e Reviewing All Greetings page 12 OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg W Accessing Setup Options Greetings are messages that callers hear when they reach your voice mail You can have the following greetings e Standard greeting Normal greeting played to callers when they reach your voice mail This can be either the default system greeting or a greeting that you have recorded and chosen as your own standard greeting e Multiple Alternate greetings Multiple alternate greetings are recorded by you and played to the callers when they reach your voice mail You can turn these greetings on or off using the voice mail menu These greetings are used as an alternative to your standard greeting Following are the Multiple Alternate greetings Alternate greetings To record a special greeting other than standard greeting Meeting greeting To
34. es OL 23857 01 EN W Personalizing Your Settings Step 1 Step 2 Step 3 Step 4 To use the Notification Schedule menu for a device From the Notification Schedule menu choose one of the following and press Select e View Current Schedule View the weekly notification schedule for this device e Edit a Particular Day Modify parameters for a to be specified day of the week Choose the day of the week to be modified and press Select e Edit for all days Modify parameters for all days e Edit for the weekdays Modify parameters for Monday to Friday only To designate start and stop time for enabling or disabling notification choose Enable time range or Disable time range and press Select then a Choose the hour for starting the desired action and press Select b Choose one of the following and press Select e 1 Perform the action on the hour e 2 Perform the action on the half hour c Choose the hour for stopping the desired action and press Select The Stop time must occur after the specified Start time between 12 a m and 11 59 p m on the same calendar day d Choose one of the following and press Select e 1 Perform the action on the hour e 2 Perform the action on the half hour e When the Schedule changed successfully message appears press Ok to return to the device menu To enable or disable notifications for an entire calendar day from 12 a m to 11 59 p m choose Enable whole days or Di
35. ess The section contains the following information and procedures e Information About Soft Keys for Voice Mail Messages page 34 e Listening to Voice Messages page 36 e Printing a Fax page 36 e Forwarding a Fax or Voice Message page 37 e Sending Voice Messages page 38 Information About Soft Keys for Voice Mail Messages pP Tip To display additional soft keys press the More soft key Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features x OL 23857 01 Retrieving and Sending Messages in VoiceView Express While listening to a message you can press any of the following soft keys Option Description End Jump to end of message F Fwd Go forward 3 seconds Pause Pause or restart message Rewind Restart message or go back 3 seconds After listening to a message you can press any of the following soft keys Option Description Delete Mark message as deleted Message is permanently deleted when you exit VoiceView Express FwdMsg Forward message to another voice mailbox Not available for all messages Home Display Personal Mailbox menu Listen Play message again MrkNew Mark message as new NxtMsg Display information about the message listed just below this message on the page PrevMsg Display information about the message listed just above this message on the page Reply Switch on the microphone and b
36. ess 4 to turn off the meeting greeting and turn on your vacation greeting Step5 Press 5 to turn off vacation greeting and turn on your extended absence greeting Step6 Press 6 to turn off the extended absence greeting Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features OL 23857 01 E W Accessing Setup Options Step7 Press 7 to edit other greetings Step8 Press 8 to play all your greetings Step9 Press 0 for help and press to exit Rerecording Your Standard Greeting To rerecord your standard greeting Step 1 In the Greetings menu press 3 Step2 Press 1 to rerecord your standard greeting Step3 At the tone speak your greeting When done press Your newly recorded standard greeting plays Step4 To accept this greeting and continue press To rerecord press 1 Rerecording Your Alternate Greeting To rerecord your alternate greeting Step 1 In the Greetings menu press 3 Step2 Press 3 to rerecord your alternate greeting Step3 At the tone speak your greeting When done press Your newly recorded alternate greeting plays Step 4 To rerecord press 1 Reviewing All Greetings Step 1 To listen to all greetings press 8 in the Greetings menu Your standard greeting multiple alternate greeting and current greeting play Setting Up Message Notification This section contains the following procedures e Accessing the Notification Menu page 13 e Choosing the Device to Notify page 13 e Changing t
37. ess any of the following soft keys e AddMore Return to Address by Number window to add addresses to the recipient list e Remove Remove address from list You cannot empty the list by removing the only recipient e Cancel Cancel operation Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features OL 23857 01 37 W Retrieving and Sending Messages in VoiceView Express e Done Display the Send Message menu Step6 To send immediately after recording a message press Send otherwise choose any of the following and press Select e Listen to Introduction Play recorded introduction for message to be sent e Record Introduction Switch on the microphone and begin recording Say your message then press Stop e Edit Recipients Return to Recipient List menu where you can add or remove recipients e Mark as Urgent Mark or unmark message to be sent e Mark as Private Mark or unmark message to be sent e Message Delivery Time Display Send Message menu See the Specifying Delivery Time section on page 39 to schedule delivery of the message to be sent Sending Voice Messages To record and send a voice mail message Step 1 Perform steps in the Logging In To VoiceView Express section on page 33 to display the Personal Mailbox menu Step2 From the Personal Mailbox menu Choose Send Message and press Select Step3 Address message by number or optional press Name to open the Address by Name window then
38. f the specified trigger is not allowed an error message appears e Notification Schedule Display the Notification Schedule menu See the Editing the Notification Schedule section on page 43 to use the Notification menu for a device If the notification device is a text pager or an e mail device choose any of the following additional items from the device menu and press Select e Edit E mail Address Display the Edit Number window Then optionally press lt lt to erase the portion of the address to be changed Use the dial pad to enter the address To enter a hyphen underline _ or period press 0 and continue to press 0 to choose the desired character from the subsequent menu To enter the at symbol press and continue to press to choose from the subsequent menu Repeat for each alphanumeric character to be added then press Submit e Attach Voice Message Yes No Enable or disable the Attach Voice Message feature for notifications This item is for e mail only e Edit Text Add or edit text be added to the body of a notification Press lt lt to erase the portion of the text to be changed Use the dial pad to enter the new text then press Submit Editing the Notification Schedule P Tip The item number for each hour is the corresponding designator in 24 hour clock format For example 17 is the item number for 5 p m Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Featur
39. g a Public Distribution List section on page 25 Delete a public distribution list See the Deleting a Public Distribution List section on page 27 Configuring Private Distribution Lists This section contains the following procedures e Reviewing Your Private Distribution Lists page 21 e Adding a Private Distribution List page 22 e Modifying a Private Distribution List page 22 e Deleting a Private Distribution List page 24 Reviewing Your Private Distribution Lists Step 1 In the Distribution Lists Menu press 1 to hear a listing of your private distribution lists Step 2 Enter the list number 1 to 5 to hear the members of the list OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg W Accessing Setup Options During list review you can select the following actions by number Option Description 3 Delete a member Press during playback of member s name Press 1 to confirm removal 7 Repeat playback of previous member 77 Rewind to beginning of list Pause playback Skip forward to next member 99 Skip forward to final member of the list Adding a Private Distribution List Step 1 In the Distribution Lists Menu press 2 Step2 Enter the number of an empty unconfigured list 1 to 5 Step3 Follow the instructions in the Modifying a Private Distribution List section on page 22 to add one or more
40. he Notification Phone Number page 14 e Setting Extra Digits page 15 e Configuring the Notification Schedule page 15 e Changing Notification Preferences page 18 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features a OL 23857 01 Accessing Setup Options W You can set up Cisco Unity Express to notify you of newly received voice mail messages by phone pager or e mail Cisco Unity Express contacts your device to inform you that you have received a voice mail message You can also set up a cascading notification option in which Cisco Unity Express sends unanswered voice mail messages to specified first tier recipient devices followed by additional recipients devices if the message continues in an unread state This section describes using the telephone voice mail system to configure notifications for phone or numeric pagers only You can use the following tools to set up notifications for alphanumeric pagers and e mail in addition to phones and numeric pagers e Cisco Unity Express Voice View Express Use your Cisco IP phone to set up notifications for phones alphanumeric pagers or e mail See the Personalizing Your Settings section on page 41 for more information e Cisco Unity Express GUI Use your PC to configure notifications for phones alphanumeric pagers or e mail Access the GUI using Microsoft Internet Explorer 5 5 or later to connect to your Cisco Unity Express server and log in using yo
41. iber delivery e Mark as Private Not available for nonsubscriber delivery e Message Delivery Time Display Send Message menu See the Specifying Delivery Time section on page 40 to schedule delivery of the message to be sent Specifying Delivery Time To send the message immediately choose 1 Immediately and press Select otherwise choose one of the following and press Select e 2 Later Today Display the Message Delivery Time menu for sending this message at a specified time later today Then choose the hour and press Select Choose the minute and press Select e 3 Tomorrow Display the Message Delivery Time menu for sending this message at a specified time tomorrow Then choose the hour and press Select Choose the minute and press Select e 4 Select a Delivery Time Display the Message Delivery Time menu for sending this message at a future date and time up to one year from now Then choose the month and press Select choose the date and press Select choose the hour and press Select then choose the minute and press Select When the Send Message menu appears with the modified date and time displayed press Send Managing Your Inbox amp Messages in your inbox are listed on message pages Note Changes to sort order and filters apply to your inbox during the current Voice View Express session only Messages are sorted by default in the following order e New Urgent NU e New N e Saved S Me
42. ilbox and press Select Administering Broadcast Messages Note The Administer Broadcast Msgs item is listed in your Personal Mailbox menu only if you have broadcast or local broadcast privileges This section contains the following procedures e Sending Broadcast Messages to a Local Location or All Locations page 46 e Sending Broadcast Messages to Select Locations page 47 e Specifying Start or End Time page 48 Sending Broadcast Messages to a Local Location or All Locations DA Note Not all menu items are available for all users Items in the Send Broadcast Message menu correspond to your broadcast privileges If you receive a networking messaging is disabled message networking messaging is disabled To record and send a broadcast message to a local location or all locations Step 1 Perform the steps in the Logging In To Voice View Express section on page 33 to display the Personal Mailbox menu Step2 From the Personal Mailbox menu choose Administer Broadcast Msgs and press Select The Send Broadcast Messages menu appears Choose Local Location or All Locations Step3 To record your message press Select say your message then press Stop The Send Broadcast Message window appears To cancel recording press Stop immediately then press Cancel Step4 Review start and end time for the broadcast message then press Cancel to cancel the message or press OK to display the Send Broadcast Message menu
43. itle or URL Using the Cisco Unity Express GUI to User Online Help for Cisco Unity Express press the help button e Access voice mail settings including notifications when using the Cisco Unity Express GUI e Manage voice mail group subscriptions e Change your password e Manage voice mail distribution lists e Obtaining Documentation For information on obtaining documentation obtaining support providing documentation feedback security guidelines and also recommended aliases and general Cisco documents see the monthly e Security Guidelines What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at e Obtaining Support http www cisco com en US docs general whatsnew whatsnew ht ml Accessing Cisco Unity Express by Phone Dial the internal or external phone number to call Cisco Unity Express e If you are asked for a PIN enter it and press amp Note If you are calling from someone else s phone press to enter your own ID usually your extension and press Then enter your PIN and press again e If you are asked for your ID usually your phone extension enter it and press Then enter your PIN and press again Logging in Without Entering Your PIN You can log in to Cisco Unity Express voice mailbox from any phone configured for your mailbox settings without entering your PIN Dial the internal or external phone number to call
44. members to the list or to record a list name The list is saved and you have created a new distribution list Modifying a Private Distribution List Step 1 In the Distribution Lists Menu press 2 Step 2 Enter the list number 1 to 5 Step3 Select one of the following actions by number Option Description 1 Add a member to the list See the Adding a Member to a Private Distribution List section on page 23 Play names of current list members See options in the Reviewing Your Private Distribution Lists section on page 21 or press to exit Remove a member See the Removing a Member from a Private Distribution List section on page 23 Record name of list See the Recording the Name of a Private Distribution List section on page 23 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features a OL 23857 01 Accessing Setup Options W Adding a Member to a Private Distribution List Step 1 In the Distribution Lists Menu press 2 and select the list number Step2 Press 1 to add a member Step3 Enter the member name default or press to switch between addressing by name and addressing by number Step4 Press after each entry Step5 Press to add new member or to start a new search Step6 If multiple member names are presented choose the member by number Step7 Press to stop adding members Removing a Member from a Private Distribution List Ste
45. n cascading rule you can Press 1 to reject the notification to your number or device Your notification profile is changed to reflect this Press 2 to disable cascade notification function from this subscriber A notification is sent to the sender of the notification that cascade notification is disabled for your extension Recording a Live Conversation gt Caution Step 1 On receipt of a call you can initiate the live record function to record the conversation The recorded conversation is stored as a message in your mailbox and you can access and manage it similarly to ordinary messages The recording function can only be initiated by a subscriber at the subscriber s extension location See disclaimer statement relating to recording a conversation DISCLAIMER FOR RECORDING A CONVERSATION page 49 To record a conversation While in your conversation press the conference Confrn button The current conversation is put on hold Note Step 2 Step 3 amp Depending on your Cisco IP phone you may need to press More then press Confrn Dial the live record pilot number provided by your system administrator The call request is forwarded to the system s live record pilot number Cisco Unity Express receives the request and initiates the recording function To begin recording again press the Confrn button Note Cisco Unity Express sends periodic beeps to remind participants that th
46. n to the Voice View Express session if the call is terminated before the session is ended by the inactivity timeout parameter Otherwise the Voice View Express session will be automatically logged out without notification For more information see the user s guide for your Cisco Unified IP phone See http www cisco com en US products sw voicesw tsd_products_support_category_home html Related Documents Related Topic Document Title or URL Information required to use the Cisco Unity Express Voice Mail System Setting Up Your Voice Mailbox Accessing Cisco Unity Express by Phone Accessing Cisco Unity Express by Computer Listening to Voice Messages Sending Voice Messages Personalizing Settings Cisco Unity Express 8 0 Voice Mail System Quick Start Guide at http www cisco com en US docs voice_ip_comm unity_exp rel8_ 0 quick guide voicemail enu 80vq_enu pdf Information required to use the Cisco Unity Express VoiceView Express Setting Up Your Voice Mailbox Accessing Cisco Unity Express Voice View Express Listening to Voice Messages Sending Voice Messages Personalizing Settings Cisco Unity Express 8 0 VoiceView Express Quick Start Guide at http www cisco com en US docs voice_ip_comm unity_exp rel8_ 0 quick guide vve enu 80wq_enu pdf OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg W Accessing Cisco Unity Express by Phone Related Topic Document T
47. n undelete them e Purge deleted messages Remove deleted messages from your e mail client and server Updating the status of a message in your e mail program also updates the message status on the voice mail system For example marking a message as Read on your e mail client will mark the message as saved on the telephone voice mail system and turn off your message waiting indicator light on your phone if you have no other new messages Not all of these actions may be supported by your e mail program see your e mail program documentation for more information Private Voice Mail Messages You can only download the headers or summaries of voice mail messages that have been marked Private by the sender You must dial in to the voice mail system to listen to the body of the private voice mail message Caution Do not delete a private message from your Inbox before listening to it Deleting the message in your e mail client deletes the actual voice mail message from the system and you cannot listen to it Broadcast Messages You can only download broadcast messages that you have previously listened to and saved through the telephone voice mail system New broadcast messages are not downloaded to your e mail program Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features P30 OL 23857 01 Accessing Cisco Unity Express Using Your Cisco Unified IP Phone and VoiceView Express E Accessing Cisco Unity
48. nd press Press to continue The system tells you if extra digits are set Extra digits are numbers that are sent by Cisco Unity Express after the phone or pager has answered its notification call For example you might use extra digits to reach a certain extension after dialing a main access number To set extra digits see the Setting Extra Digits section on page 15 To exit press Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features Pi g OL 23857 01 Accessing Setup Options W Setting Extra Digits Step 1 Step 2 Step 3 Step 4 Extra digits are numbers that are sent by Cisco Unity Express after the phone or pager has answered its notification call For example you might use extra digits to reach a certain extension after dialing a main access number If extra digits are set the system plays the digits If extra digits are not set the system tells you this Press 1 to set extra digits Enter the extra digits and press To include a one second pause press The system plays the extra digits you entered Press to keep these digits or return to Step 2 The system plays the extra digits you set Configuring the Notification Schedule You can set up a notification schedule to turn notifications on or off for specific times of the day days of the week or everyday For example you may want to turn off notifications at night By default notifications are active Monday through Friday from 8 a
49. o listen to the greeting choose Listen and press Select The greeting plays e To rerecord the greeting choose Record Press Select say your greeting then press Stop e To activate a greeting and automatically deactivate the other greeting choose Activate and press Select Note The language of the standard greeting is set by your system administrator Managing Message Settings amp With the Message Notification feature the voice mail system informs you of new voice mail based on preference and schedule by calling a phone or numeric pager or by creating and sending a text message to a text pager or an e mail address The types of messages for which you can send notifications are configured by the system administrator Note Step 1 Step 2 Step 3 Not all menu items are valid for all users If you receive a message notification is disabled message while attempting to perform this procedure this feature is disabled To edit or configure message notification settings Perform the steps in the Logging In To VoiceView Express section on page 33 to display the personal Mailbox menu From the Personal Mailbox menu choose My Options and press Select From the My Options menu choose Message Settings and press Select Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features Pa E OL 23857 01 Personalizing Your Settings W Step4 From the Message Settings menu choose Message No
50. ox section on page 41 to change the sort order of your inbox Press Select to display your inbox which lists only messages of the specified type Personalizing Your Settings This section contains the following procedures e Managing Your Greetings page 42 e Managing Message Settings page 42 e Changing Your PIN page 44 e Recording Your Name page 45 e Configuring Your Zero out Number page 45 OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg W Personalizing Your Settings Managing Your Greetings Step 1 Step 2 Step 3 Step 4 Greetings are messages that callers hear when they reach your voice mail e Standard Greeting Normal greeting that callers hear This can be either the default greeting or a personalized greeting that you have recorded and chosen as your standard greeting e Alternate greeting Special greeting recorded by you is turned on or off using the Greetings menu To manage your greetings Perform the steps in the Logging In To Voice View Express section on page 33 to display the Personal Mailbox menu From the Personal Mailbox menu choose My Options and press Select From the My Options menu choose Greetings and press Select je Tip On the Greetings menu Active appears next to the greeting that callers hear when they reach your voice mailbox From the Greetings menu choose Standard or Alternate and press Select then e T
51. p 1 In the Distribution Lists Menu press 2 and select the list number Step2 Press 3 to delete a member Step3 Select one of the following actions by number Option Description 1 Play names of current list members and remove during playback See options in the Reviewing Your Private Distribution Lists section on page 21 Press to exit 2 Remove a list member by name or extension 1 Enter the member name default or press to switch from addressing by name to addressing by number Press after each entry Press 1 to remove the member If multiple member names are presented choose the member by number oF YS N Press to start a new search Recording the Name of a Private Distribution List Step 1 In the Distribution List Menu press 2 and select the list number Step2 Press 4 to record the list name Step 3 At the tone record the list name P Tip Record the number of the list and also the name Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features OL 23857 01 EN W Accessing Setup Options Step4 During recording you can select one of the following actions by number Option Description 1 or Stop recording The recording is played back Press 1 to rerecord or to keep the recorded name 2 Save the recording The recording is played back Press 1 to rerecord or to keep the recorded name Deleting a Private Distribution List Step 1 In
52. plementing any practice that monitors or records any phone conversation Some laws require some form of notification to all parties to a phone conversation such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation prior to monitoring or recording the phone conversation Some of these laws incorporate strict penalties In cases where local laws require a periodic beep while a conversation is being recorded the Cisco Unity Express voice mail system provides a user with the option of activating the beep Prior to activating the Cisco Unity Express live record function check the laws of all applicable jurisdictions This is not legal advice and should not take the place of obtaining legal advice from a lawyer IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY BOTH CIVIL AND CRIMINAL AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND OR ILLEGAL USE OF THIS CISCO UNITY EXPRESS PRODUCT THIS DISCLAIMER OF LIABILITY INCLUDES BUT IS NOT NECESSARILY LIMITED TO THE UNAUTHORIZED AND OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL STATE AND OR LOCAL LAWS Cisco and the Cisco Logo are trademarks of Cisco Systems Inc and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at www cisco com go trademarks Third party
53. rding subscriber Step3 Select the fax Step4 Press one of the following numbers to access options for the fax Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features o E OL 23857 01 Managing Fax Messages Wi Option Description 1 Repeat the fax properties 2 Save the fax See the Cisco Unity Express Voice Mail System Quick Start Guide 3 Delete the fax See the Cisco Unity Express Voice Mail System Quick Start Guide 4 Reply with a voice message to the subscriber who sent the fax See the Cisco Unity Express Voice Mail System Quick Start Guide 5 Forward the fax See the Cisco Unity Express Voice Mail System Quick Start Guide 6 Mark the fax as a new message See the Cisco Unity Express Voice Mail System Quick Start Guide 8 Send the fax to a local printer See the Setting Up and Using a Printer for Faxes section on page 7 Cancel 0 Help Setting Up and Using a Printer for Faxes Step 1 Step 2 Step 3 amp To identify the fax printer and print a fax Dial in to the Cisco Unity Express system and press 1 to listen to messages Select the fax then press 8 to send the fax to a local printer The system prompts you to enter the number of the fax printer Perform one of the following actions e Press 1 to send to a currently configured fax printer Note amp If you pause before entering 1 the system prompt gives the number of the l
54. ress Submit If your voice mailbox is full or almost full press OK and if necessary delete messages now If your voice mailbox contains a broadcast message press Listen to play the message OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg W Retrieving and Sending Messages in VoiceView Express Step6 If your voice mailbox contains an expired message press Listen Save or Delete for each expired message The Personal Mailbox menu appears Logging In if Your PIN is Expired To log into Voice View Express if the PIN Expired window appears Step 1 Press OK to accept the message about your expired PIN Step2 On the Change PIN window use the dial pad to enter a new PIN Step3 Choose Confirm and use the dial pad to enter your new PIN again Step4 Press Submit The Login window appears See the Logging In To Voice View Express section on page 33 Logging In Limitations for VoiceView Express Cisco Unity Express is subject to two erroneous login limits as set by your system administrator e There may be a limit on the number of incorrect consecutive log ins allowed after which the system administrator is required to restore the user s log in rights e Depending on the configuration by your system administrator login may be temporarily disabled for the user for a time period after several consecutive unsuccessful log in attempts Retrieving and Sending Messages in VoiceView Expr
55. s Open your inbox to list and manage your voice mail and fax messages Initiate live reply to voice messages Send a voice mail message to one or more recipients Display the My Options menu for personalizing settings Open general delivery mailboxes to which you subscribe Send a broadcast message only if you have broadcast or local broadcast privileges Log out to terminate the Voice View Express session m Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features OL 23857 01 Logging In To VoiceView Express E Logging In To VoiceView Express Je Tip Step 1 Step 2 Step 3 Step 4 Step 5 If your voice mailbox is not initialized and you do not have a PIN you cannot log in to VoiceView Express To enable access to Voice View Express first call your voice mailbox from your own phone extension and set up your voice mailbox using the voice mail system telephone user interface For more information see the Accessing Cisco Unity Express by Phone section on page 4 To log in and display the Personal Mailbox menu Depending on how your system is configured perform one of the following actions to display the Voice View Express Login window on a Cisco Unified IP phone e Press Services then from the Services menu choose VoiceView Express and press Select e Press Services e Press the VoiceView Express soft key e Press the VoiceView Express line button If the Personalization Wizard
56. s Step3 Enter the member name default or press to switch from addressing by name to addressing by number Step4 Press after each entry Step5 If multiple member names appear choose the member by number Step6 Press to stop adding members Removing a Member from a Public Distribution List Step 1 In the Distribution Lists Menu press 5 and select the list number Step2 Press 3 to delete a member Step3 Select one of the following actions by number Option Description 1 Play names of current list members and remove during playback See options in the Reviewing Public Distribution Lists section on page 24 Press to exit 2 Remove a list member by name or extension 1 Enter the member name default or press to switch from addressing by name to addressing by number 2 Press after each entry 3 If multiple member names are presented choose the member by number Recording the Name of a Public Distribution List Step 1 In the Distribution Lists Menu press 5 and select the list number Step2 Press 4 to record the list name Step3 At the tone record the list name Tip Record the number of the list and also the name Step4 During recording you can select one of the following actions by number Option Description 1 or Stop recording The recording is played back Press 1 to rerecord or to keep the recorded name 2 Save the recording The recording is played back
57. sable whole days and press Select When the Schedule changed successfully message appears press Ok to return to the device menu Changing Your PIN Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 To change your PIN Perform the steps in the Logging In To Voice View Express section on page 33 to display the Personal Mailbox menu From the Personal Mailbox menu choose My Options and press Select From the My Options menu choose Personal Settings and press Select From the Personal Settings menu choose Change PIN and press Select to display the Change PIN window Use the dial pad to enter your new PIN Choose Confirm Use the dial pad to enter your new PIN again then press Submit When Your new PIN is now active appears press Ok Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features Pa OL 23857 01 Logging In to General Delivery Mailboxes W Recording Your Name Step 1 Step 2 Step 3 Step 4 Step 5 To record your name Perform the steps in the Logging In To Voice View Express section on page 33 to display the Personal Mailbox menu From the Personal Mailbox menu choose My Options and press Select From the My Options menu choose Personal Settings and press Select From the Personal Settings menu choose Change Recorded Name Press Select to display the Recorded Name menu then e To listen to your recorded name choose Listen and press Select
58. ssages check the following If You Receive Meaning Authentication Failed Be sure you are using the correct user ID and password to access your Cisco Unity Express account Password Expired Your password is expired and you must change it You must log in to the Cisco Unity Express graphical user interface system to change your password Authorization Failed You do not have the proper privileges to retrieve your voice mail messages using e mail Contact your system administrator Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features OL 23857 01 EN HI Receiving Voice mail Messages in Your E mail After Receiving Voice Mail Messages After you receive voice mail messages in your e mail you can perform the following actions e Listen to messages Typically you can double click the wav file message attachment to listen to it e Change the status of a message Mark a message as read or unread e Delete messages Mark a message as deleted in your inbox which also moves it into the deleted messages portion of your voice mail system Logging out of your e mail client removes all deleted messages in your e mail mailbox Note Note A Deleted messages must be purged to entirely remove the message from your system e Undelete messages Change the state of a message from deleted to saved and remove it from the deleted message storage space As long as deleted messages are not purged you ca
59. ssages within each category are sorted in the order received Only 32 messages are listed per page at atime When more than 32 messages are in your inbox additional message pages are required Message numbering restarts with 1 on each subsequent page so messages on each page are numbered 1 to 32 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features 40 g OL 23857 01 Personalizing Your Settings W Changing the Sort Order of Your Inbox Step 1 Step 2 Step 3 Step 4 To change the sort order of messages in your inbox Perform the steps in the Logging In To Voice View Express section on page 33 to display the Personal Mailbox menu From the Personal Mailbox menu choose Inbox and press Select Press More then press Sort to display the Voice Mail Sort menu Choose a sort order and press Select to display your inbox which is sorted in the new order Filtering Messages in Your Inbox Step 1 Step 2 Step 3 Step 4 Step 5 To view a list of all messages of a single category in your inbox Perform the steps in the Logging In To Voice View Express section on page 33 to display the Personal Mailbox menu From the Personal Mailbox menu choose Inbox and press Select Press More then press List to display the Voice Mail List Type menu Choose a message type P Tip All messages Lists all messages sorted according to your desired sort order See the Changing the Sort Order of Your Inb
60. start sending notifications You must enter the time in two digit format for example to choose 9 00 you would first enter 09 Step2 Press Step3 Depending on the number you entered perform the following If You Entered Press 0 1 to 2 to start notifications at midnight start notifications at 12 30 p m 12 1 to 2 to 3 to 4 to start notifications at midnight start notifications at 12 30 a m start notifications at noon start notifications at 12 30 p m 1 to 2 to 3 to 4 to start notifications on the hour in the morning start notifications on the half hour in the morning start notifications on the hour in the evening start notifications on the half hour in the evening 12 24 1 to 2 to start notifications on the hour in the evening start notifications on the half hour in the evening Step4 Enter the hour to stop sending notifications You must enter the time in two digit format for example to choose 9 00 you would first enter 09 Step5 Press Step6 Depending on the number you entered perform the following If You Entered Press 0 e 1 to stop notifications at midnight e 2 to stop notifications at 12 30 p m Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features OL 23857 01 Accessing Setup Options W 12 e 1 to stop notifications at midnight e 2 to stop notifications at 12 30 a m e 3 to stop notifica
61. t members Contact your system administrator 7 Repeat playback of previous member 77 Rewind to beginning of list Pause playback Skip forward to next member 99 Skip forward to final member of the list Adding a Public Distribution List amp Note You must have the Manage Public Lists privilege to add a public distribution list Contact your system administrator Step 1 In the Distribution Lists Menu press 5 Step2 Enter the number of an empty unconfigured list 1 to 5 Step3 Follow the instructions in the Modifying a Public Distribution List section on page 25 to add one or more members to the list or to record a list name The list is saved and you have created a new distribution list Modifying a Public Distribution List This section contains the following procedures e Adding a Member to a Private Distribution List page 23 e Removing a Member from a Private Distribution List page 23 e Recording the Name of a Private Distribution List page 23 S Note You must be an owner of a public distribution list or be assigned the Manage Public Lists privilege to modify the list Contact your system administrator Adding a Member to a Public Distribution List Step 1 In the Distribution Lists Menu press 5 and select the list number Step2 Press 1 to add a member Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features OL 23857 01 EN W Accessing Setup Option
62. the Distribution Lists Menu press 3 Step2 Enter the list number 1 to 5 or press to switch from number entry to name entry Spell the name of the distribution list amp Note The name of the distribution list is the name that is configured in the Cisco Unity Express Graphical User Interface not the spoken name that you created for the list following the steps in the Recording the Name of a Private Distribution List section on page 23 Step3 If more than one list is found choose the list number If only one list is found press to delete the list Press to start a new search Configuring Public Distribution Lists This section contains the following procedures e Reviewing Public Distribution Lists page 24 e Adding a Public Distribution List page 25 e Modifying a Public Distribution List page 25 e Deleting a Public Distribution List page 27 Reviewing Public Distribution Lists Step 1 In the Distribution Lists Menu press 4 Step2 Enter the list number of the list you want to review Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features P24 g OL 23857 01 Accessing Setup Options W During list review you can select the following actions by number Option Description 3 Delete a member Press during playback of member s name Press 1 to confirm removal Note You must be an owner of a public distribution list or be assigned the Manage Public Lists privilege to delete lis
63. tifications and press Select Step5 Choose the notification device to be configured and press Select Step6 From the device menu choose any of the following and press Select e Turn Off On Notifications Disable or enable the sending of notifications to this device e Edit Number Display the Edit Number window for editing the number of a phone based notification device Then on the Edit Number window press lt lt to erase the digits to change Use the dial pad to enter the new number Press Submit P Tip The characters permitted in Number are 0 9 Include any numbers required to access an outside line in the number field Removing the phone number by leaving it blank automatically disables this device e Extra Digits Display the Edit Extra Digits window for changing or configuring extra digits to be dialed after this phone based device answers Then press lt lt to erase the digits to change if required Use the dial pad to enter an extra digit To enter a plus sign press and continue to press to choose from the subsequent menu Repeat for each extra digit to be added then press Submit P Tip The characters permitted in extra digits are 0 9 and to insert a pause use a plus sign Up to 64 characters are permitted e Notification Preference Display the Notification Trigger menu for editing the notification preferences for this device Then choose the desired trigger and press Select I
64. tions at noon e 4 to stop notifications at 12 30 p m 1 11 e 1 to stop notifications on the hour in the morning e 2 to stop notifications on the half hour in the morning e 3 to stop notifications on the hour in the evening e 4 to stop notifications on the half hour in the evening 12 24 e 1 to stop notifications on the hour in the evening e 2 to stop notifications on the half hour in the evening Step7 If you entered a valid time the system tells you the times you have selected for notifications Press one of the following numbers e 1 Save the schedule Then do one of the following Press 1 to set up an additional schedule See Step 1 Press to stop adding schedules The system notifies you that your schedule is set e 2 Change the schedule you just entered See Step 1 Changing the Schedule for a Specific Day After pressing 3 in the Notification Schedule Menu to change the notification schedule for a specific day perform the following steps Step 1 Enter one of the numbers below to choose the day Option Description Sunday Monday Tuesday Wednesday Thursday Friday SN om A UJIN Saturday Step2 Follow the steps in the Changing the Schedule for All Days section on page 16 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features OL 23857 01 E W Accessing Setup Options Changing Notification Preferences je You can
65. ttings Press 1 to change your password Enter your new password Press when done Enter your new password again to confirm and press Changing Your Recorded Name Step 1 Step 2 Step 3 Step 4 Step 5 To change your recorded name or the name that identifies you to callers perform the following steps Perform steps in the Accessing Cisco Unity Express by Phone section on page 4 to reach the main voice mail menu Press 4 to access the Setup Options menu Press 3 to access your personal settings Press 2 to change your recorded name To record a new name wait for the tone and say your first and last name When done press OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg HI What to Do When Receiving Notifications by Phone Step 6 Your newly recorded name plays Press to keep it or to rerecord wait for the tone and say your first and last name When done press What to Do When Receiving Notifications by Phone When you receive a call from Cisco Unity Express notifying you of a voice mail message you can e Enter 1 to turn off voice mail notification to this phone number If you disable notification the system sends you a voice mail message to tell you that notification is turned off e Enter your extension and PIN to check your voice mail messages This feature must be enabled by your system administrator e Ifthe notification is part of a notificatio
66. ur alphanumeric user ID and password Contact your system administrator if you do not know your server address user ID or password See the online help for more information on using the GUI to configure notifications press the help button when using the Cisco Unity Express GUI Accessing the Notification Menu Step 1 Step 2 Step 3 Step 4 Perform steps in the Accessing Cisco Unity Express by Phone section on page 4 to reach the main voice mail menu Press 4 to access the Setup Options menu In the Setup Options menu press 2 to access Message Settings Press 1 to configure message notification The system tells you if notification is enabled and if so for which device it is enabled Choosing the Device to Notify Step 1 In the Message Notification menu press one of the following numbers to select the device to notify e 1 Pager e 2 Home phone e 3 Work phone e 4 Cell phone OL 23857 01 Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features jg W Accessing Setup Options Step 2 After selecting the device you want to configure you can select the following actions by number Option Description 1 Enable message notification if off or disable message notification if on 2 Hear current notification settings 3 Change the notification phone number the number of your phone or pager Cisco Unity Express dials this number to send notification of newly received
67. ve Conversation page 28 Receiving Voice mail Messages in Your E mail page 29 Part II Cisco Unity Express Voice Mail System VoiceView Express Restrictions Accessing Cisco Unity Express Using Your Cisco Unified IP Phone and VoiceView Express page 31 Logging In To VoiceView Express page 33 Retrieving and Sending Messages in VoiceView Express page 34 Printing a Fax page 36 Accessing Live Reply in Voice View Express page 37 Setting up Nonsubscriber Message Delivery page 39 Managing Your Inbox page 40 Personalizing Your Settings page 41 Logging In to General Delivery Mailboxes page 45 Administering Broadcast Messages page 46 Your system administrator must enable some of the features described in this guide for example retrieving voice mail messages using e mail configuring voice mail notifications or using live reply If you are unable to access a feature contact your system administrator to ensure the function is enabled on your system Cisco Unity Express is subject to an erroneous login limit as set by your system administrator There are two types There may be a limit on the number of incorrect consecutive logins allowed after which the system administrator is required to restore the user s login rights Depending on the configuration by your system administrator login may be temporarily disabled for the user for a time period after several consecutive unsuccessful log in attempts If a Cisco Unit
68. voice mail messages See the Changing the Notification Phone Number section on page 14 4 Listen to the current notification schedule Configure the time of day you want to receive notifications for example you may want to turn off notifications during the evening See the Configuring the Notification Schedule section on page 15 5 Change notification preferences have notifications sent for all messages or urgent messages only See the Changing Notification Preferences section on page 18 Changing the Notification Phone Number Step 1 amp After pressing 3 in the Message Notification Menu to change the notification phone number the system tells you if a phone number is currently assigned to the device phone or pager e Ifa phone number is already assigned perform one of the following Press to keep the current number Enter the new number and press e Ifa phone number is not yet assigned enter the new number and press Note Step 2 Step 3 You can only enter digits 1 to 9 You cannot enter pauses breaks or other special variables in the phone number After entering the number e If you entered a new number that is permitted by the voice mail system the system repeats the number e Ifyou entered a number that is not permitted by the system such as a toll number you receive an error message Press to keep the number or if you want a new number enter it a
69. y Express voice mail session is in progress a second session for the same user cannot be initiated This does not apply to voice mail sessions that are initiated by an Internet Message Access Protocol IMAP client such as Microsoft Office Outlook If you initiate a voice mail session by using your Cisco Unified IP phone to call your voice mail system attempting to log in to Voice View Express cannot preempt the voice mail session If you are logged in to VoiceView Express using your Cisco Unified IP phone to call your voice mail system preempts the Voice View Express session The VoiceView Express session is automatically logged out without notification If you are logged in to Voice View Express logging in to a second VoiceView Express session from a different phone preempts the first session The first Voice View Express session is automatically logged out without notification Cisco Unity Express 8 0 Voicemail User s Guide for Advanced Features OL 23857 01 Related Documents W VoiceView Express has an inactivity timeout parameter after which the Voice View Express session is automatically logged out without notification e If you are logged in to VoiceView Express using your Cisco Unified IP phone and you receive an incoming call the call information appears on the phone display Lifting the handset or pressing the Headset or Speaker button connects the call Depending on which Cisco Unified IP phone you have you can retur

Cisco Systems OL-23857-01 Answering Machine User Manual

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