Home

Cisco Systems OL-11303-01 Telephone User Manual

1. MINOR Too many access ports compared to licenses The configured number of voice ports exceeds the number of valid licenses where is the configured value This may be caused by the license being temporary expired Recommended Action No action required 196943 0x3014F WARN FLEXLM Failed to connect to license server status The license manager is not running probably because no valid licenses are installed Recommended Action No action required 196944 0x30150 MINOR No conferencing licenses are installed The system has no valid licenses installed for either voice or web conferencing The system defaults to six voice conferencing licences Recommended Action Obtain and install licenses 196946 0x30152 WARN Unexpected LDAP response An unexpected response from the LDAP server possibly indicating an incompatibility between systems Recommended Action No action required 196950 0x30156 MINOR Password authentication mechanism failure The password authentication feature is not working Recommended Action Check for an LDAP configuration problem or an LDAP server failure OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express W Exception Codes Table 4 1 Code Dec Important
2. 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Chapter1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System HI Recovering the Password for the mpxadmin Account Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 15 The system displays three options Use the up and down arrow keys to highlight the third entry It starts with kernel Press e to edit the entry At the end of the entry enter a space and then single amp Note You must type a space before you type single Press Enter to return the previous screen The third entry should have the word single at the end Press b to continue rebooting the server At the prompt enter root security unimmunize sh At the prompt enter passwd root This tells the server to set a new password for the user called root At the New password prompt enter a new password For security purposes the password is displayed as a series of asterisks amp Note You may see a message that the password you entered is bad Ignore this message At the Retype new password prompt re enter the same password again At the prompt enter root security immunize sh At the prompt enter reboot This reboots the server The Cisco Unified MeetingPlace Express operating system login page is displayed At the username prompt enter root At the password pro
3. Center user called admin On the desktop click RedHat gt Network Services Click Log out OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Chapter1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System W Accessing the System after Uploading the Wrong SSL Certificate or Key Accessing the System after Uploading the Wrong SSL Certificate or Key To have Secure Socket Layer SSL work with the Cisco Unified MeetingPlace Express application you must upload SSL certificates and enable SSL See the Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1 2 for information about doing this Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 The SSL certificate that you upload must be in the PEM format If your SSL certificate is in the DER format convert it to the PEM format and upload it again Use this CLI command to convert a certificate from DER to PEM openssl in lt file crt gt inform DER out lt file2 crt gt where file crt is the name of the DER file and file2 crt is the name of the PEM file However if you enter the wrong certificate or private key name and enable SSL you cannot access the Cisco Unified MeetingPlace Express application and you are locked out Follow these steps to access the application Procedure Open a web browser and navigate to ht
4. IMC_CLASS_PO 18 Post office server 19456 IMC_CLASS_PO_TESTER 19 Post office server tester program 20480 IMC_CLASS_SIM_MU 20 Multi unit SIM session control 21504 IMC_CLASS_FAXGW 21 Fax gateway 22528 IMC_CLASS_WEBGW 22 Web publisher overlaps with pegs 22528 IMC_CLASS_PEGS 22 Peg server part of SIM 23552 IMC_CLASS_SDBS 23 Shadow database server OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express Hs Module Numbers Table 4 2 Module Numbers and Names continued Internal Error Module Number System Component Number Description 24576 IMC_CLASS_SDBS_TESTER 24 Shadow database server tester program 25600 IMC_CLASS_GWSIMGR 25 26624 IMC_CLASS_GWSIMAGENT 26 27648 IMC_CLASS_STREAMGW 27 Streaming gateway 28672 IMC_CLASS_CCA 28 Call control agent 29696 IMC_CLASS_MPDIRSVC 29 Directory services 30720 IMC_CLASS_MERGED 30 PCI conversion merge daemon 31744 IMC_CLASS_GSCOPE 31 Gyroscope application 32768 IMC_CLASS_NMPAGENT 32 NMPA gent 33792 IMC_CLASS_TWATCH 33 Trigger watch 34816 IMC_CLASS_POCLIENT 34 Post office client Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 OL 11303 01 CHAPTER General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System This chapter contains the following tr
5. Presses page 3 2 Failed Incoming Calls page 3 3 Dropped Calls page 3 3 Dead Air During Calls page 3 4 Dropped Packets page 3 4 Unable to Call Out page 3 5 After reviewing this chapter if you still have problems with Cisco Unified MeetingPlace Express contact Cisco TAC See the Obtaining Technical Assistance section on page vi for information on contacting Cisco TAC Tips for Failed Calls The following tips should always be used when troubleshooting failed calls Look for network congestion at the time of the call Network congestion information can be found via router and switch statistics Ensure that the Cisco Unified MeetingPlace Express system is set to full duplex with 100 Mbps network speed Ensure that the local switch port for the Cisco Unified MeetingPlace Express system has the same auto negotiation setting as the Cisco Unified MeetingPlace Express system You can run the mii tool command from the CLI to see the current link setting If Cisco Unified MeetingPlace Express and the local switch or router are configured correctly make sure that the network on the other side of the switch or router is also set to 100 Mbps full duplex Ensure that the Cisco Unified MeetingPlace Express system is not connected to a multiple device Ethernet bus The system works best if micro segmented to use a single switch port rather than share a bus with other devices Sharing a bus can cause excessive collisions which reduce ba
6. Step 4 Step 5 Step 6 Step 7 Step 8 Unable to Call Out W c Click Audio Parameters In the Default G 711 packet size milliseconds field enter 10 A smaller packet size reduces the damaging effect of a lost packet However network traffic increases slightly Set the Voice activity detect field to yes This reduces outgoing packets to callers The Cisco Unified MeetingPlace Express system only transmits packets if someone is actively speaking during a meeting However there might be a slight delay when someone starts speaking causing part of their initial syllable to not be heard Determine how to configure the phones in your organization to use Voice Activity Detect VAD This way the phones only send packets to the Cisco Unified MeetingPlace Express system when the phone detects sound on your handset or headset Set the Maximum jitter buffer milliseconds field to 250 This is the maximum value allowed This higher value introduces more delays into conversations but also reduces packet loss due to sudden surges in traffic To maximize bandwidth have the network administrator check that the your Cisco Unified MeetingPlace Express system and the local switch that your system connects to are both running in 100 Mbps full duplex mode Unable to Call Out If users are unable to make calls out of the system do the following e Ensure that the H 323 ID field is not blank To check this go to the H 323 Call Configura
7. for the user called mpxadmin At the New password prompt enter a new password For security purposes the password is displayed as a series of asterisks amp Note You may see a message that the password you entered is bad Ignore this message At the Retype new password prompt re enter the same password again At the prompt enter root security immunize sh On the desktop click RedHat gt Network Services Click Log out Recovering the System Administrator Password Used in the End User Interface and the Administration Console Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 If you forget the password that you created for the system administrator account which is used in the End User Interface and Administration Center follow these steps to reset it Procedure Log in to the Cisco Unified MeetingPlace Express operating system as the mpxadmin user At the password prompt enter the mpxadmin password If you have forgotten the mpxadmin password first follow the steps in the Recovering the Password for the mpxadmin Account section on page 1 2 The Cisco Unified MeetingPlace Express operating system desktop appears Right click on the desktop From the menu select New Terminal This brings up a terminal session At the prompt enter userutil p admin lt newpassword gt where newpassword is the new password This tells the server to set a new password for the End User Interface and Administration
8. the Guide to Cisco Unified Conferencing Documentation and Support at the following URL http www cisco com en US products ps6533 tsd_products_support_series_home html Installation and Upgrade Information about installing and upgrading Cisco Unified MeetingPlace Express can be found in the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1 2 at the following URL http www cisco com en US products ps6533 tsd_products_support_series_home html Configuration and Maintenance If you want information about configuring and maintaining your Cisco Unified MeetingPlace Express system or about troubleshooting problems in the Administration Center see one of the following e Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1 2 at the following URL http www cisco com en US products ps6533 tsd_products_support_series_home html e Online help found in the Cisco Unified MeetingPlace Express Administration Center End User Help If you want information about using or troubleshooting the End User Interface portion of the Cisco Unified MeetingPlace Express system see one of the following e User Guide for Cisco Unified MeetingPlace Express Release 1 2 at the following URL http www cisco com en US products ps6533 tsd_products_support_series_home html e Online help found in the Cisco Unified MeetingPlace Express End User Interface e User Guide for Microsoft Outlook Operating with Cisc
9. the system is overloaded It can be a normal result of a system being down for a while Repeated alarms about a failure to catch up may indicate a software defect Recommended Action No action required 131198 0x2007E INFO No ports left to extend meeting Erc Now Length Ports H The Cisco Unified MeetingPlace Express system was unable to extend a meeting due to lack of available voice ports Recommended Action No action required 196686 0x3004E MINOR Too many conference events Next event Conf Max events Probably indicates too many people entering or leaving a meeting at the same time overloading the ability of the Cisco Unified MeetingPlace Express system to queue up entry or exit announcements Recommended Action No action required Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 OL 11303 01 _ Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express Table 4 1 Code Dec Exception Codes Important Exception Codes in Cisco Unified MeetingPlace Express continued Code Hex Severity Display Text Comments 196848 0x300F0 MINOR Allocation of access ports to units has been fixed Thank you A too many access ports condition see error message 0x300F1 has been resolved Recommended Action No action required 196849 0x300F1
10. tools cisco com RPF register register do Documentation Feedback You can provide feedback about Cisco technical documentation on the Cisco Technical Support amp Documentation site area by entering your comments in the feedback form available in every online document Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL http www cisco com en US products products_security_vulnerability_policy html From this site you will find information about how to do the following e Report security vulnerabilities in Cisco products e Obtain assistance with security incidents that involve Cisco products e Register to receive security information from Cisco A current list of security advisories security notices and security responses for Cisco products is available at this URL http www cisco com go psirt To see security advisories security notices and security responses as they are updated in real time you can subscribe to the Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed Information about how to subscribe to the PSIRT RSS feed is found at this URL http www cisco com en US products products_psirt_rss_feed html Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 OL 11303 01 Preface Product Alerts and Field Notices W Reporting Security Problems in Cisco Products Cisco is committed to delivering secur
11. your system uses Cisco Unified CallManager contact the Cisco Unified CallManager network administrator to get a call session trace indicating why Cisco Unified CallManager sent the disconnect event to you Dead Air During Calls Step 1 Step 2 If you think that your call has been disconnected but your phone still shows that the call is active follow these steps Procedure If you are in a meeting enter 21 to hear a roll call of all meeting participants Do you hear anything e If yes you have at least one way audio that is you can hear but not speak e If you do not hear anything either there is no audio either way or Cisco Unified MeetingPlace Express cannot detect your DTMF keypresses Provide this information to your network administrator and try to get a call session trace from Cisco Unified CallManager Dropped Packets Step 1 Step 2 Step 3 If you determine that packets are being dropped as determined by RTCP statistics or delivered with errors and then dropped at the endpoints consider changing the following call configuration parameters Procedure Log in to Cisco Unified MeetingPlace Express At the top of the page click Administration On the left side of the page a Click System Configuration b Click Call Configuration Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 EE OL 11303 01 _ Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Express
12. 2 Capture the system information by following these steps a b c d e f g In Cisco Unified MeetingPlace Express click Administration in the top menu bar On the left click Services then Logs then View System Information Capture Enter the information into the form In the Approximate event time field enter a time that is about the time when you tried to log in using the LDAP mechanism Enter 10 in the Log capture window field Click View Logs At the pop up message click OK Save the file created by clicking Export to File Step3 Forward the saved file to Cisco TAC If you are using Cisco Unified CallManager remember the following amp Ensure that you can log in to the Cisco Unified CallManager Data Connection Directory For example in Cisco Unified CallManager go to Programs gt DC Directory Administration Log in as the Directory Manager with the password that you specified in the Password field on the Cisco Unified MeetingPlace Express Usage Configuration page Administration gt System Configuration gt Usage Configuration Ensure that the first time a user logs in to Cisco Unified MeetingPlace Express he uses the End User Interface Note When a user logs in for the first time Cisco Unified MeetingPlace Express creates a profile for that user on the fly A successful login and the message Welcome User means that the user s profile was successfully created If the user at
13. 999 2000 2001 by Mark Taylor Copyrights c 1998 by Michael Cheng Copyrights c 1995 1996 1997 by Michael Hipp mpglib As well as additional copyrights as documented in the source code If you cannot locate copies of the referenced GPL license s in this section please contact the Free Software Foundation at licensing fsf org or 51 Franklin St 5th Floor Boston MA 02110 1301 For information about obtaining the source code for the third party software contact Cisco Systems Legal Department and include details about the product and a copy of the license at 300 E Tasman Dr San Jose CA 95124 Portions of this software product are copyright as follows Copyright c 1985 1987 1988 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation advertising materials and other materials related to such distribution and use acknowledge that the software was developed by the University of California Berkeley The name of the University may not be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED AS IS AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE Portions of this softwar
14. APTER 3 Common Telephone Issues in Cisco Unified MeetingPlace Express 3 1 Tips for Failed Calls 3 1 Undetected Key Presses 3 2 Failed Incoming Calls 3 3 Dropped Calls 3 3 Dead Air During Calls 3 4 Dropped Packets 3 4 Unable to Call Out 3 5 CHAPTER 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express 4 1 Exception Codes 4 1 Module Numbers 4 7 CHAPTER 5 General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System 9 Swapping Out a Disk Drive 9 Swapping Out a Disk Drive on a Cisco MCS 7825 10 Swapping Out a Disk Drive on a Cisco MCS 7835 or Cisco MCS 7845 10 File Locations 10 Troubleshooting a Licensing Error Problem 11 Troubleshooting a Problem with Excessive Random E Mails Being Sent 11 Troubleshooting a Problem with the Web Page Not Coming Up 12 INDEX Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 i E OL 11303 01 Purpose S Preface This preface contains the following sections Purpose page i Audience page i Organization page ii Related Documentation page ii Conventions page ili Obtaining Documentation page iii Documentation Feedback page iv Cisco Product Security Overview page iv Product Alerts and Field Notices page v Obtaining Technical Assistance page vi Obtaining Additional Publications and Information page vii The Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 provides the information yo
15. Access to all tools on the Cisco Technical Support amp Documentation website requires a Cisco com user ID and password If you have a valid service contract but do not have a user ID or password you can register at this URL http tools cisco com RPF register register do amp Note Use the Cisco Product Identification Tool to locate your product serial number before submitting a request for service online or by phone You can access this tool from the Cisco Technical Support amp Documentation website by clicking the Tools amp Resources link clicking the All Tools A Z tab and then choosing Cisco Product Identification Tool from the alphabetical list This tool offers three search options by product ID or model name by tree view or for certain products by copying and pasting show command output Search results show an illustration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Tip Displaying and Searching on Cisco com If you suspect that the browser is not refreshing a web page force the browser to update the web page by holding down the Ctrl key while pressing F5 To find technical information narrow your search to look in technical documentation not the entire Cisco com website On the Cisco com home page click the Advanced Search link under the Search box and then click the Technical Support
16. Cisco SYSTEMS Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 Includes Cisco Unified MeetingPlace Express VT Release 1 2 Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Text Part Number OL 11303 01 Y THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED S
17. Exception Codes in Cisco Unified MeetingPlace Express continued Code Hex Severity Display Text Comments 196953 0x30159 MINOR Password authentication failure may need to configure or application restart The password authentication feature is not working Recommended Action Check for an LDAP configuration problem or an LDAP server failure Try restarting the application 196959 0x3015F INFO No voice conferencing licenses are installed The system has a web conferencing license installed but no voice conferencing license Recommended Action Install voice conferencing licenses 458788 0x70024 MAJOR Module timed out on are you there query class One of the major software modules identified by the class number failed to respond to a query from the system integrity manager SIM This restarts the system Recommended Action Report all such occurrences to Cisco TAC for problem diagnosis 458889 0x70089 WARN Stopping exception log due to flooding The exception logging process stops logging if incoming messages exceed a certain rate This prevents the logging mechanism from stealing critical resources when the system is overloaded Recommended Action No action required 458890 0x7008A INFO Lost exception events logging resumed The exception logging process dropped the indicated number of messages du
18. Step 5 Step 6 Step 7 If it appears that the Cisco Unified MeetingPlace Express system is not detecting you when you press the keys on your phone try these steps Procedure Log in to the Cisco Unified MeetingPlace Express operating system as the root user At the password prompt enter the root password The Cisco Unified MeetingPlace Express operating system desktop appears Right click on the desktop From the menu select New Terminal This brings up a terminal session At the CLI enter the following eventlog b lt mmddhhmm gt e lt mmddhhmm gt For the start time the b value enter a time shortly before the call failed For the stop time the e value enter a time shortly after the call failed Check the DID DNIS and input events to determine which port is yours Look later in the trace to see if DTMFs sent from your phone were being detected If they are not detected then check the following e Verify that the telephony network is using RFC 2833 digits or out of band digits The Cisco Unified MeetingPlace Express system does not support in band digits e Network congestion might be preventing the RFC 2833 digits or out of band digits from reaching the system Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 P32 E OL 11303 01 _ Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Express Failed Incoming Calls W e Check if G 729 coders are being used somewhere
19. UPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES This Software includes software governed by certain open source licenses as follows LAME 3 xx found at http www mp3dev org LAME Ain t an MP3 Encoder http www mp3dev org March 2001 Originally developed by Mike Cheng www uq net au zzmcheng Now maintained by Mark Taylor www mp3dev org This code is distributed under the GNU LESSER PUBLIC LICENSE LGPL see www gnu org with the following modification If you determine that distribution of LAME requires a patent license and you obtain a patent license you may distribute LAME even though redistribution of LAME may also require a patent license You agree not to enforce any patent claims for any aspect of MPEG audio compression or any other techniques contained in the LAME source code LAME uses the MPGLIB decoding engine from the MPG123 package written by Michael Hipp www mpg123 de MPGLIB is released under the GPL Copyrights c 1
20. amp Documentation radio button To provide feedback about the Cisco com website or a particular technical document click Contacts amp Feedback at the top of any Cisco com web page Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 x OL 11303 01 Preface Obtaining Additional Publications and Information W Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommended resources your service request is assigned to a Cisco engineer The TAC Service Request Tool is located at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly To open a service request by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 For a complete list of Cisco TAC co
21. arks of Adobe Systems Incorporated in the United States and or other countries Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 Copyright 2005 2006 Cisco Systems Inc All rights reserved Preface i Purpose i Audience i Organization ii Related Documentation ii Conventions iii Obtaining Documentation iii Cisco com iii Product Documentation DVD iv Ordering Documentation iv Documentation Feedback iv Cisco Product Security Overview iv Reporting Security Problems in Cisco Products v Product Alerts and Field Notices v Obtaining Technical Assistance vi Cisco Technical Support amp Documentation Website vi Submitting a Service Request vii Definitions of Service Request Severity vii Obtaining Additional Publications and Information vii Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System 1 1 Recovering the Password for the root User Account 1 1 Recovering the Password for the mpxadmin Account 1 2 Recovering the System Administrator Password Used in the End User Interface and the Administration Console 1 3 Accessing the System after Uploading the Wrong SSL Certificate or Key 1 4 Troubleshooting a Failed LDAP Log On Attempt 1 5 Backing Up Archiving and Restoring Data in Cisco Unified MeetingPlace Express 2 1 Backing Up Data 2 1 Archiving Data 2 2 Restoring Data 2 2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 m E Contents CH
22. ated technical specifications for many Cisco products that are sold through channel partners It is updated twice a year and includes the latest Cisco channel product offerings To order and find out more about the Cisco Product Quick Reference Guide go to this URL http www cisco com go guide OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Preface Obtaining Additional Publications and Information Cisco Marketplace provides a variety of Cisco books reference guides documentation and logo merchandise Visit Cisco Marketplace the company store at this URL http www cisco com go marketplace Cisco Press publishes a wide range of general networking training and certification titles Both new and experienced users will benefit from these publications For current Cisco Press titles and other information go to Cisco Press at this URL http www ciscopress com Packet magazine is the magazine for Cisco networking professionals Each quarter Packet delivers coverage of the latest industry trends technology breakthroughs and Cisco products and solutions as well as network deployment and troubleshooting tips configuration examples customer case studies certification and training information and links to scores of in depth online resources You can subscribe to Packet magazine at this URL http www cisco com packet Internet Protocol Journal is a quarterly journal publish
23. config file You can set these credentials through the Cisco Unified MeetingPlace Express Administration Center On the desktop click RedHat gt Network Services Click Log out Restoring Data A Restoring data recreates the database server data from backed up storage spaces and logical log files You may need to restore your data if you need to replace a failed disk that contains database server data if there is a logic error in a program that has corrupted the database if you need to move your database server data to a new computer or if a user accidentally corrupts or destroys data To restore data up to the time of the failure you must have at least one LO backup The restore is done using the Informix command called ontape Cisco Unified MeetingPlace Express provides a script called restore sh that guides you through the restore process The script is in the MP_DATABASE db maintenance directory Backups have several levels LO L1 and L2 To restore the data you must have the backup files in the correct order For example if you have the correct LO and L2 backup files but not the appropriate L1 backup file you cannot restore the data This requires extra caution if you manually back up files on a local disk or in the archiving location Caution You can only restore a database that is from the same version of the Cisco Unified MeetingPlace Express product You cannot restore a database from a previous version Th
24. e Cisco MCS 7825 have front accessible simple swap SATA Serial Advanced Technology Attachment hard disk drives The SATA hard disk drives are accessible through openings in the front bezel of the server If a hard disk drive fails schedule server downtime power down the server and replace the failed SATA drive by removing it each drive is equipped with a front latch that positively mates the drive to the server and replacing it with an unconfigured spare hard disk drive Follow these steps to change the disk Procedure Turn off the server and all peripheral devices Disconnect the power cord and all external cables Remove the bad hard disk drive Insert the new hard disk drive Connect the power cord and all external cables Turn on the power Reinstall the Cisco Unified MeetingPlace Express operating system and restore the application and your data from a backup Swapping Out a Disk Drive on a Cisco MCS 7835 or Cisco MCS 7845 Step 1 Step 2 All versions of the Cisco MCS 7835 and the Cisco MCS 7845 support up to six Small Computer System Interface SCSI hot plug hard drives or five hot plug hard drives and one hot plug tape drive that are configured using RAID 1 These are hot swappable SCSI drives so you can change them without powering down the server Follow these steps to change a hard disk drive if it fails Procedure Remove the bad hard disk drive amp Note You do not need to turn off the power on your
25. e names of the databases that you are restoring from and restoring to must be the same Follow these steps to restore data from a backup file Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 22 E OL 11303 01 Chapter2 Backing Up Archiving and Restoring Data in Cisco Unified MeetingPlace Express Restoring Data W Procedure Step 1 Log in to the Cisco Unified MeetingPlace Express operating system as the mpxadmin user Step2 At the password prompt enter the mpxadmin password The Cisco Unified MeetingPlace Express operating system desktop appears Step3 Right click on the desktop Step4 From the menu select New Terminal This brings up a terminal session Step5 Shut down the Cisco Unified MeetingPlace Express application by entering the following mpx_sys stop Step6 Restore the data by entering the following sudo MP_DATABASE db maintenance restore sh Step7 On the desktop click RedHat gt Network Services Step8 Click Log out Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 I oL 11303 01 a 23 Chapter2 Backing Up Archiving and Restoring Data in Cisco Unified MeetingPlace Express W Restoring Data Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 2a E OL 11303 01 CHAPTER Common Telephone Issues in Cisco Unified MeetingPlace Express This chapter contains the following topics Tips for Failed Calls page 3 1 Undetected Key
26. e product include the following notice This file is in the public domain so clarified as of 1996 06 05 by Arthur David Olson arthur_david_olson nih gov Adobe technology is used in this product CCVP the Cisco Logo and the Cisco Square Bridge logo are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar Packet PIX ProConnect RateMUX ScriptShare SlideCast SMARTnet Stack Wise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0609R Adobe and Flash are either registered trademarks or tradem
27. e products We test our products internally before we release them and we strive to correct all vulnerabilities quickly If you think that you have identified a vulnerability in a Cisco product contact PSIRT e For emergencies only security alert cisco com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported All other conditions are considered nonemergencies e For nonemergencies psirt cisco com In an emergency you can also reach PSIRT by telephone e 1 877 228 7302 e 1408 525 6532 Tip We encourage you to use Pretty Good Privacy PGP or a compatible product for example GnuPG to encrypt any sensitive information that you send to Cisco PSIRT can work with information that has been encrypted with PGP versions 2 x through 9 x Never use a revoked encryption key or an expired encryption key The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL http www cisco com en US products products_security_vulnerability_policy html The link on this page has the current PGP key ID in use If you do not have or use PGP contact PSIRT to find other means of encrypting the data before sending any sensitive material Product Alerts and Field Notices Modifications to or updates about Cisco products are announc
28. e to overload Normal logging has now resumed Recommended Action No action required E Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 OL 11303 01 _ Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express Table 4 1 Code Dec Exception Codes W Important Exception Codes in Cisco Unified MeetingPlace Express continued Code Hex Severity Display Text Comments 458916 0x700A4 MAJOR System crashed restarted by the integrity manager Alarm generated as the system comes back up triggered by a flag set during a reboot initiated by the system integrity manager SIM Recommended Action No action required 1572903 0x180027 INFO CPGS Too many conference participants can t create voice file The cumulative number of guest participants in a meeting has exceeded the system s ability to store name recordings for that meeting The user name is not being recorded This normally happens only during stress testing Recommended Action No action required 1572914 0x180032 MINOR CPGS No space available for recording Start of recording failed due to lack of disk space Recommended Action Purge old recordings 2097190 0x200026 WARN NMPA gent received late response class code The telephony or scheduling part of the system is running very slow possibly due to ov
29. ed by Cisco Systems for engineering professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj Networking products offered by Cisco Systems as well as customer support services can be obtained at this URL http www cisco com en US products index html Networking Professionals Connection is an interactive website where networking professionals share questions suggestions and information about networking products and technologies with Cisco experts and other networking professionals Join a discussion at this URL http www cisco com discuss networking What s New in Cisco Documentation is an online publication that provides information about the latest documentation releases for Cisco products Updated monthly this online publication is organized by product category to direct you quickly to the documentation for your products You can view the latest release of What s New in Cisco Documentation at this URL http www cisco com univercd cc td doc abtunicd 136957 htm World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index html Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 xi OL 11303 01 CHAPTER 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Expr
30. ed in Cisco Product Alerts and Cisco Field Notices You can receive Cisco Product Alerts and Cisco Field Notices by using the Product Alert Tool on Cisco com This tool enables you to create a profile and choose those products for which you want to receive information To access the Product Alert Tool you must be a registered Cisco com user To register as a Cisco com user go to this URL http tools cisco com RPF register register do Registered users can access the tool at this URL http tools cisco com Support PAT do View My Profiles do local en OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Preface HI Obtaining Technical Assistance Obtaining Technical Assistance Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support amp Documentation website on Cisco com features extensive online support resources In addition if you have a valid Cisco service contract Cisco Technical Assistance Center TAC engineers provide telephone support If you do not have a valid Cisco service contract contact your reseller Cisco Technical Support amp Documentation Website The Cisco Technical Support amp Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day at this URL http www cisco com techsupport
31. erload Recommended Action No action required 2162708 0x210014 MINOR POC Invalid email address for scheduler The meeting scheduler does not have a valid e mail address cannot send e mail to that user is the unique user ID of the scheduler Recommended Action No action required 2162710 0x210016 WARN POC E mail not sent Client is not authenticated E mail rejected by e mail exchanger due to authentication failure Likely an SMTP configuration problem Recommended Action No action required OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express W Exception Codes Table 4 1 Code Dec Important Exception Codes in Cisco Unified MeetingPlace Express continued Code Hex Severity Display Text Comments 2162712 0x210018 WARN POC E mail not sent SMTP servers are unavailable Failed to connect to an SMTP e mail exchanger The exchanger may be down or there may be a problem with the SMTP configuration Recommended Action No action required 2162713 0x210019 WARN POC E mail not sent Address format is invalid A recipient s e mail address was rejected due to an invalid format Recommended Action No action required 2162714 0x21001A WARN POC SMTP server failed
32. ess System This chapter contains the following topics e Recovering the Password for the root User Account page 1 1 e Recovering the Password for the mpxadmin Account page 1 2 e Recovering the System Administrator Password Used in the End User Interface and the Administration Console page 1 3 e Accessing the System after Uploading the Wrong SSL Certificate or Key page 1 4 e Troubleshooting a Failed LDAP Log On Attempt page 1 5 After reviewing this chapter if you still have problems with Cisco Unified MeetingPlace Express contact Cisco TAC See the Obtaining Technical Assistance section on page vi for information on contacting Cisco TAC Recovering the Password for the root User Account Step 1 Step 2 If you forget the password that you created for the root user account while installing the Cisco Unified MeetingPlace Express system follow these steps to reset it Procedure Reboot your server During the reboot there is a period when you have only three seconds to choose to update the server configuration so that you can reset the root password When you see a screen with the word GRUB at the top and a text box with Cisco Unified Communications in it quickly press the spacebar A Caution You only have three seconds to press the spacebar once the system displays this screen amp Note Nowhere on this screen does it say anything about pressing the spacebar to reset the root password OL 11303
33. he name of the corresponding system component The following is an example of an error message 11 11 15 13 37 13 MAJ 0x70041 0 2 siupdown cc 265 0x8 0 0 0 Restarting due to software module failure module 8 Module Numbers W In the second line of this example it says module 8 which based on Table 4 2 indicates that the error was caused by the Telephone User Interface Table 4 2 converts the module numbers to system component names Table 4 2 Module Numbers and Names Internal Error Module Number System Component Number Description 0 IMC_CLASS_NULL 0 1024 IMC_CLASS_COMMON 1 Common functions 2048 IMC_CLASS_SIM 2 System Integrity Manager SIM 3072 IMC_CLASS_CP 3 Call processing 4096 IMC_CLASS_SM 4 Switch manager 5120 IMC_CLASS_CS 5 Conference scheduler ERC_BAD 6144 IMC_CLASS_WS 6 Workstation server 7168 IMC_CLASS_EXC 7 Exception handler in SIM 8192 IMC_CLASS_VUI 8 Telephone user interface 9216 IMC_CLASS_DB 9 The database server 10240 IMC_CLASS_VUI_TESTER 10 TUI tester program 11264 IMC_CLASS_TRACE 11 SIM trace server 12288 IMC_CLASS_WF 12 Workstation front end 13312 IMC_CLASS_UTIL 13 Any command line utility 14336 IMC_CLASS_LSH 14 Shell facility 15360 IMC_CLASS_DBQ 15 Database query server 16384 IMC_CLASS_EMAIL_ MSG 16 Class to support an error range 17408 IMC_CLASS_SNMPD 17 Class to support SNMP daemon control 18432
34. ied MeetingPlace Express Release 1 2 location online ii J jitter buffer 3 5 OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E W index L LO backup 2 2 module numbers 4 7 P packet size 3 5 passwords changing for mpxadmin user 1 2 for mpxadmin user 1 2 for root user 1 1 for system administrator 1 3 recovering 1 1 private keys uploading 1 4 reference documentation Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1 2 ii Guide to Cisco Unified Conferencing Documentation and Support ii Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1 2 ii User Guide for Cisco Unified MeetingPlace Express Release 1 2 ii User Guide for Microsoft Outlook Operating with Cisco Unified MeetingPlace Express Release 1 2 ii restoring data about 2 2 definition 2 2 RFC 2833 3 2 S SATA hard disk drives 10 speed troubleshooting 3 1 SSL certificates accessing the system 1 4 troubleshooting 1 4 system administrator recovering lost password 1 3 system clock exception code 4 2 T trace log 3 4 troubleshooting dead air during calls 3 4 dropped calls 3 3 dropped packets 3 4 failed calls 3 1 failed incoming calls 3 3 LDAP configuration 4 4 swapping out disk drives 9 undetected key presses 3 2 U User Guide for Cisco Unified MeetingPlace Express Release 1 2 location online
35. iguration and restart the server If your system still does not enable SSL the system may have overwritten the private keys that were created on the system during the initial Certificate Signing Request CSR generation This can happen if you generated new CSRs In this situation the recovery steps are as follows Procedure Log in to Cisco Unified MeetingPlace Express At the top of the page click Administration On the left side of the page a Click Certificate Management b Click Generate CSRs Enter information in the fields Click Generate CSRs The system generates new private keys and stores them in the usr local enrollment directory Send the new CSRs to the CA so that they can reissue the SSL certificates After you receive the SSL certificates from the CA go to the Enable SSL page and upload them Troubleshooting a Failed LDAP Log On Attempt There are certain conditions in which users may have trouble logging in to Cisco Unified MeetingPlace Express e Ifa single user is having an issue and if that user is using Cisco Unified CallManager LDAP integration and if the user cannot log in to the Cisco Unified CallManager user page reset the password for that user in Cisco Unified CallManager If the user still cannot log in follow the steps in the procedure below e Ifa single user is having an issue and is using a third party LDAP integration such as Active Directory and if the user cannot log in to the LDAP do
36. ii User Guide for Microsoft Outlook Operating with Cisco Unified MeetingPlace Express Release 1 2 location online ii V VAD 3 5 voice activity detect see VAD Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 OL 11303 01
37. in your network instead of G 711 G 729 will seriously corrupt in band digits DTMF causing these digits to either be lost or changed If this is happening and RFC 2833 is not a good choice consider converting to a pure G 711 network Failed Incoming Calls Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 If you are not able to receive incoming calls do the following Procedure Log in to the Cisco Unified MeetingPlace Express operating system as the root user At the password prompt enter the root password The Cisco Unified MeetingPlace Express operating system desktop appears Right click on the desktop From the menu select New Terminal This brings up a terminal session At the CLI enter the following eventlog b lt mmddhhmm gt e lt mmddhhmm gt For the start time the b value enter a time shortly before the call failed For the stop time the e value enter a time shortly after the call failed Determine if the Cisco Unified MeetingPlace Express system registered the call signaling packets e Ifthe system registered the call look for a reason in the trace log why the call was disconnected Enter one of these commands eventlog b lt mmddhhmm gt e lt mmddhhmm gt v eventlog b lt mmddhhmm gt e lt mmddhhmm gt G v e Ifthe system did not register the call in the trace log the problem might be a configuration problem on the device that routes calls to Cisco Unified MeetingPlace Express Also check if a
38. m with the Web Page Not Coming Up Problem After installing the Cisco Unified MeetingPlace Express system the home page does not appear Solution Make sure that you correctly set the host name values during installation If you entered incorrect information use the net command to change the values See the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1 2 for complete information about how to use the net command Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 OL 11303 01 A accessing the system 1 4 archiving data about 2 2 definition 2 2 auto negotiation 3 1 backing up data about 2 1 definition 2 1 backups LO 2 2 c Certificate Signing Request CSR 1 5 Cisco MCS 7835 H1 RC1 swapping disk drive 10 Cisco Unified MeetingPlace Express common telephone errors 3 1 related documentation ii troubleshooting 1 1 2 1 4 1 9 accessing the system 1 4 commands archive 2 2 backup 2 1 errorlog 4 1 immunize 1 2 infocap 3 2 3 4 mii tool 3 1 INDEX ontape 2 2 passwd 1 3 restore 2 3 unimmunize 1 3 userutil 1 3 Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1 2 location online ii D disk drives swapping 9 duplex troubleshooting 3 1 G G 711 3 3 G 729 3 3 Guide to Cisco Unified Conferencing Documentation and Support location online ii Installation and Upgrade Guide for Cisco Unif
39. main reset the password for that user in the third party LDAP integration If the user still cannot log in follow the steps in the procedure below e If all users are affected check the LDAP configuration settings on the Cisco Unified MeetingPlace Express Usage Configuration page Administration gt System Configuration gt Usage Configuration Ensure the following The value in the LDAP URL field is correct and contains no empty spaces Tip To ensure that there are no empty spaces delete the current entry and enter the LDAP value again OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Chapter1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System HI Troubleshooting a Failed LDAP Log On Attempt The entries for the Directory username and Password fields are correct See the Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1 2 for information about allowable values for each field Restart the Cisco Unified MeetingPlace Express server if you made any changes If this does not correct the problem follow the steps in the procedure below Procedure Step 1 Log amp in to Cisco Unified MeetingPlace Express as the user called admin Note For information on logging in to Cisco Unified MeetingPlace Express see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1 2 Step
40. mented here Only the most meaningful codes and those that you can possibly fix are included To find these error codes run the errorlog CLI command Table 4 1 contains the most frequently seen and important exception codes for the Cisco Unified MeetingPlace Express system Note Some exception codes are listed as a decimal number and others as a hexadecimal number For clarification both code numbers are listed OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express W Exception Codes Table 4 1 Code Dec Important Exception Codes in Cisco Unified MeetingPlace Express Code Hex Severity Display Text Comments 131157 0x20055 MAJOR Time has been set backwards Some resource reservations may be lost The system clock has been set back to at least the previous month since the last time the Cisco Unified MeetingPlace Express application was running This can result in loss of some resource reservation records Recommended Action Verify the system clock Always shut down the Cisco Unified MeetingPlace Express application before changing the clock 131192 0x20078 MAJOR The CS is behind seconds Conf Next Event Time The conference management software has fallen behind processing conference life cycle events This can indicate
41. mpt enter the new password that you created in Step 9 The system should display the Cisco Unified MeetingPlace Express operating system desktop Recovering the Password for the mpxadmin Account amp Note Step 1 Step 2 Step 3 Step 4 Follow this same procedure to change the mpxadmin account password too If you forget the password that you created for the mpxadmin account while installing the Cisco Unified MeetingPlace Express system follow these steps to reset it Procedure Log in to the Cisco Unified MeetingPlace Express operating system as the root user At the password prompt enter the root password If you have forgotten the root password first follow the steps in the Recovering the Password for the root User Account section on page 1 1 The Cisco Unified MeetingPlace Express operating system desktop appears Right click on the desktop From the menu select New Terminal This brings up a terminal session Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 OL 11303 01 Chapter 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Recovering the System Administrator Password Used in the End User Interface and the Administration Console W At the prompt enter root security unimmunize sh At the prompt enter passwd mpxadmin This tells the server to set a new password
42. ndwidth and cause unpredictable bandwidth availability OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Chapter3 Common Telephone Issues in Cisco Unified MeetingPlace Express HZ Undetected Key Presses e If there is still congestion you may have to take standard congestion reduction measures such as these Reduce traffic in the local LAN by adding more switches and distributing the network devices between them Reduce the number of devices on the local LAN and thus the traffic by adding more routers to create more but smaller LANs There might also be unused ports on the local router in which case more routers are not needed Change network device settings to reduce unnecessary traffic such as adding Access Control Lists ACLs to the local router to filter out irrelevant traffic e Get a trace of network traffic This trace should be taken as close to the ethO port as possible e Some phones provide network error statistics about how many bad frames have been received See if the particular phone has these statistics If so see if the phone has registered the reception of a large number of bad frames e Verify the configuration of the device that routes calls to Cisco Unified MeetingPlace Express e Check for any firewalls between the phone and Cisco Unified MeetingPlace Express that may prevent calls Undetected Key Presses Step 1 Step 2 Step 3 Step 4
43. ntacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 An existing network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resources during normal business hours to resolve the situation Severity 3 S3 Operational performance of the network is impaired while most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is available from various online and printed sources e The Cisco Product Quick Reference Guide is a handy compact reference tool that includes brief product overviews key features sample part numbers and abbrevi
44. ny firewalls may be preventing the call from reaching the system Dropped Calls Step 1 Step 2 Step 3 Step 4 If calls are connected to the system but then disconnect during the call do the following Procedure Log in to the Cisco Unified MeetingPlace Express operating system as the root user At the password prompt enter the root password The Cisco Unified MeetingPlace Express operating system desktop appears Right click on the desktop From the menu select New Terminal This brings up a terminal session OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Chapter3 Common Telephone Issues in Cisco Unified MeetingPlace Express HI Dead Air During Calls Step 5 Step 6 Step 7 Step 8 At the CLI enter the following eventlog b lt mmddhhmm gt e lt mmddhhmm gt For the start time the b value enter a time shortly before the call failed For the stop time the e value enter a time shortly after the call failed Check for a far end disconnect event If you see this the disconnect may have been initiated outside of the Cisco Unified MeetingPlace Express system Check for errors on the devices between the phone and the Cisco Unified MeetingPlace Express system If you do not see a far end disconnect event the Cisco Unified MeetingPlace Express system hung up on you first Review the trace log to try to determine why the system hung up on you If
45. o Unified MeetingPlace Express Release 1 2 at the following URL http www cisco com en US products ps6533 tsd_products_support_series_home html e Online help found in the Microsoft Outlook plug in application that is used to schedule Cisco Unified MeetingPlace Express meetings e Help screens on your Cisco Unified IP Phone Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 OL 11303 01 Preface Conventions W Conventions The following conventions are used in this guide Convention Description bold Commands that you must enter exactly as shown italic Arguments for which you supply values Elements that are optional string A set of characters that you enter Do not use quotation marks around the string or the string will include the quotation marks screen Information that appears on the screen A Control key for example D means press the Control and D keys simultaneously lt gt Nonprinting characters such as passwords Tip This action saves time and is useful amp Note Contains important information A Caution Be careful This action can result in equipment damage or loss of data Obtaining Documentation Cisco documentation and additional literature are available on Cisco com This section explains the product documentation resources that Cisco offers Cisco com You can access the most current Cisco documentation a
46. oubleshooting topics e Swapping Out a Disk Drive page 5 9 e File Locations page 5 10 e Troubleshooting a Licensing Error Problem page 5 11 e Troubleshooting a Problem with Excessive Random E Mails Being Sent page 5 11 After reviewing this chapter if you still have problems with Cisco Unified MeetingPlace Express contact Cisco TAC See the Obtaining Technical Assistance section on page vi for information on contacting Cisco TAC Swapping Out a Disk Drive Step 1 Step 2 Step 3 This section describes how to swap out a hard disk drive on your Cisco MCS server Each Cisco MCS server has multiple hard disk drives so it is possible to continue using the Cisco Unified MeetingPlace Express system if a hard disk drive fails However there will be no redundancy and if the system goes down you can lose your operating system application and data Before You Begin Determine the model number of your Cisco MCS server Determine which hard disk drive on your Cisco MCS server has failed Order the replacement hard disk drive The replacement hard disk drive must be the same model as the one it is replacing OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Chapter5 General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System W file Locations Swapping Out a Disk Drive on a Cisco MCS 7825 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 All versions of th
47. ress Release 1 2 for information about the net command Problem I am using Cisco Unified CallManager Release 5 x and whenever I try to subscribe to the Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone with the correct username and PIN the login always fails The phone screen shows an Authentication fails message Why Solution This is a known bug The workaround is to go into the Cisco Unified CallManager administration area navigate to the Cisco Unified MeetingPlace Express service make no changes and click Update Subscriptions amp Note This problem does not occur with Cisco Unified CallManager Release 4 x and earlier Troubleshooting a Problem with Excessive Random E Mails Being Sent Problem The Cisco Unified MeetingPlace Express system is sending out excessive e mails and this is crashing our e mail and voice mail system What can I do to stop this Solution The e mails are generated by the cron script The cron deamon sends an e mail report of all its jobs to the e mail address that is configured in the crontab file To disable the e mails manually edit the crontab file and change the line with MAILTO to read MAILTO OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 Chapter5 General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System HI Troubleshooting a Problem with the Web Page Not Coming Up Troubleshooting a Proble
48. system Insert the new hard disk drive The system automatically synchronizes the new disk with no interruption File Locations System administrators use several files Table 5 1 lists the locations of several common files Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 OL 11303 01 _ Chapter 5 General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System Troubleshooting a Licensing Error Problem W Table 5 1 File Locations Location Description lat bin Contains most of the executable files var mp Contains most of the stderr and stdout files opt cisco meetingplace_express application logs Contains most of the logs opt cisco meetingplace_express application versions Contains a directory for each version installed opt cisco meetingplace_express uninstaller Contains the uninstall script opt cisco meetingplace_express database db maintenance Contains the backup archive and restore database scripts Troubleshooting a Licensing Error Problem Problem I m trying to install a license and get an error that says Sorry Cannot enter the license at this time Why Solution The hostname that you entered during the product installation contains more than 32 characters Use the net command to change the hostname of the system so that it contains 32 characters or less See the Installation and Upgrade Guide for Cisco Unified MeetingPlace Exp
49. t this URL http www cisco com techsupport You can access the Cisco website at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 I oL 11303 01 i Preface Hs Documentation Feedback Product Documentation DVD The Product Documentation DVD is a library of technical product documentation on a portable medium The DVD enables you to access installation configuration and command guides for Cisco hardware and software products With the DVD you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL http www cisco com univercd home home htm The Product Documentation DVD is created monthly and is released in the middle of the month DVDs are available singly or by subscription Registered Cisco com users can order a Product Documentation DVD product number DOC DOCDVD or DOC DOCDVD SUB from Cisco Marketplace at the Product Documentation Store at this URL http www cisco com go marketplace docstore Ordering Documentation You must be a registered Cisco com user to access Cisco Marketplace Registered users may order Cisco documentation at the Product Documentation Store at this URL http www cisco com go marketplace docstore If you do not have a user ID or password you can register at this URL http
50. tempts to log in for the first time using the Telephone User Interface TUI the system will not create a profile Ensure that the user profile is not locked in Cisco Unified CallManager User profiles become locked after too many failed attempts to log in Check the Cisco Unified MeetingPlace Express log in the following location opt cisco meetingplace_express tomcat current logs bounty out Guide for Cisco Unified MeetingPlace Express Release 1 2 Troubleshooting OL 11303 01 CHAPTER Backing Up Archiving and Restoring Data in Cisco Unified MeetingPlace Express This chapter contains the following troubleshooting topics e Backing Up Data page 2 1 e Archiving Data page 2 2 e Restoring Data page 2 2 After reviewing this chapter if you still have problems with Cisco Unified MeetingPlace Express contact Cisco TAC See the Obtaining Technical Assistance section on page vi for information on contacting Cisco TAC Backing Up Data Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 You can use the Cisco Unified MeetingPlace Express Administration Center to configure the system to automatically back up data If you choose to disable the automatic back up feature you can still manually back up data However if you disable the automatic backup be sure to only run one backup at a time To manually back up data follow these steps Procedure Log in to the Cisco Unified MeetingPlace Express opera
51. ting system as the mpxadmin user At the password prompt enter the mpxadmin password The Cisco Unified MeetingPlace Express operating system desktop appears Right click on the desktop From the menu select New Terminal This brings up a terminal session Manually back up the data by entering the following sudo MP_DATABASE db maintenance backup sh On the desktop click RedHat gt Network Services Click Log out OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Chapter2 Backing Up Archiving and Restoring Data in Cisco Unified MeetingPlace Express W Archiving Data Archiving Data Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 You can use the Cisco Unified MeetingPlace Express Administration Center to configure the system to automatically archive data However if you want to manually archive data follow these steps Procedure Log in to the Cisco Unified MeetingPlace Express operating system as the mpxadmin user At the password prompt enter the mpxadmin password The Cisco Unified MeetingPlace Express operating system desktop appears Right click on the desktop From the menu select New Terminal This brings up a terminal session Manually archive the data by entering the following sudo MP_DATABASE db maintenance archive sh amp Note The archive sh script uses remote log in credentials that are defined in the MP_DATABASE db maintenance settings
52. tion page of the Administration Center If an individual user is unable to make calls out of the system do the following e If the user is a profiled user go to the Edit User Profiles page and ensure that the Can call out of meetings field is set to Yes e Ifthe user is a guest user do both of the following Goto the Usage Configuration page and ensure that the Allow guest outdials field is set to Yes Goto the Edit User Profiles page and ensure that the Can call out of meetings field is set to Yes for the user profile called guest OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Chapter3 Common Telephone Issues in Cisco Unified MeetingPlace Express W Unable to Call Out Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 EN OL 11303 01 CHAPTER l Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express This chapter contains information about the exception codes used in the Cisco Unified MeetingPlace Express system After reviewing this chapter if you still have problems with Cisco Unified MeetingPlace Express contact Cisco TAC See the Obtaining Technical Assistance section on page vi for information on contacting Cisco TAC Exception Codes amp The Cisco Unified MeetingPlace Express system generates exception codes whenever there is an internal problem There are many exception codes and they are not all docu
53. to deliver e mails due to unknown recipient The SMTP e mail exchanger rejected a recipient s e mail address as unknown Recommended Action No action required 2260993 0x228001 MINOR Connection to web conferencing service restored Successfully reconnected to the web conferencing server Recommended Action No action required 2260994 0x228002 MINOR Error connecting to web conferencing service Trying again Trying to reconnect to the web conferencing server Recommended Action None needed as long as the Connection to web conferencing service restored message is logged subsequent to this message If that message is not logged then the system may need to be restarted or serviced 2260995 0x228003 MINOR Lost connection to web conferencing service Trying again Trying to reconnect to the web conferencing server Recommended Action None needed as long as the Connection to web conferencing service restored message is logged subsequent to this message If that message is not logged then the system may need to be restarted or serviced E Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 OL 11303 01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express Module Numbers Some Cisco Unified MeetingPlace Express error messages refer to a module number but do not give t
54. tp lt localhostname gt 8080 where localhostname is your local hostname The Cisco Unified MeetingPlace Express application opens Log in to Cisco Unified MeetingPlace Express At the top of the page click Administration On the left side of the page a Click Certificate Management b Click Disable SSL Disable SSL by clicking Disable SSL Restart the Cisco Unified MeetingPlace Express system by clicking Restart Now This updates the web conferencing configuration files and after the system restarts you should be able to correctly access the Cisco Unified MeetingPlace Express application Open a web browser and navigate to http lt localhostname gt where localhostname is your local hostname Log in to Cisco Unified MeetingPlace Express At the top of the page click Administration On the left side of the page a Click Certificate Management b Click Enable SSL Enter the correct certificate or private key names Click Upload Certificates Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 ia OL 11303 01 _ Chapter 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System Step 12 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Troubleshooting a Failed LDAP Log On Attempt W The system displays a dialog box stating that this will restart the server and to only proceed if you are sure Click OK to upload the certificates update the conf
55. u need to troubleshoot problems in the Cisco Unified MeetingPlace Express system Note Audience This document only covers how to troubleshoot problems that do not occur in the Administration Center or End User Interface For information about troubleshooting problems that occur in the Administration Center or End User Interface see the Related Documentation section on page ii This guide does not describe how to install or upgrade your Cisco Unified MeetingPlace Express system perform system administrator tasks in the Administration Center or use the End User Interface This guide is intended for system administrators only It is not intended for end users OL 11303 01 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1 2 E Preface Organization Organization This guide contains the following chapter e Chapter 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System e Chapter 2 Backing Up Archiving and Restoring Data in Cisco Unified MeetingPlace Express e Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Express e Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express e Chapter 5 General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System Related Documentation General Information For complete information about all of the Cisco conferencing documentation see

Cisco Systems OL-11303-01 Telephone User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents