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Cisco Systems CTX 670 Telephone User Manual

1. Documentation and Technical Assistance HI Obtaining Additional Publications and Information Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is available from various online and printed sources The Cisco Product Quick Reference Guide is a handy compact reference tool that includes brief product overviews key features sample part numbers and abbreviated technical specifications for many Cisco products that are sold through channel partners It is updated twice a year and includes the latest Cisco offerings To order and find out more about the Cisco Product Quick Reference Guide go to this URL http www cisco com go guide Cisco Marketplace provides a variety of Cisco books reference guides documentation and logo merchandise Visit Cisco Marketplace the company store at this URL http www cisco com go marketplace Cisco Press publishes a wide range of general networking training and certification titles Both new and experienced users will benefit from these publications For current Cisco Press titles and other information go to Cisco Press at this URL http www ciscopress com Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments Each quarter Packet delivers coverage of the latest industry trends technology breakthroughs and Cisco products and solutions as well as network deployme
2. note which port handles this call When you hear the opening greeting enter the extension for Phone 1 Hearing the opening greeting means that the port is configured correctly Confirm that Phone 1 rings and that you do not hear a ringback tone on Phone 2 Instead you should hear the indication your phone system uses to mean that the call is on hold for example music or beeps Leaving Phone unanswered confirm that the state of the port handling the call remains Busy This state and hearing an indication that you are on hold mean that Cisco Unity is supervising the transfer Confirm that after three rings you hear the greeting for the test subscriber Hearing the greeting means that Cisco Unity successfully recalled the supervised transfer call During the greeting hang up Phone 2 On the Status Monitor confirm that the state of the port handling the call changes to Idle This state means that the port was successfully released when the call ended To Delete the Test Subscriber In the Cisco Unity Administrator go to the Subscribers gt Subscribers gt Profile page If the name of the test subscriber is not displayed click the Find icon the magnifying glass in the title bar then click Find and select the name of the test subscriber in the list that appears In the title bar click the Delete Subscriber icon the X Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 Toshiba CTX 670 SM DI In
3. 0 Step 12 Step 13 Step 14 Step 15 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 1 Step 2 Step 3 Step 4 Step 5 Testing the Integration W Under Message Waiting Indicators MWIs check Use MWI for Message Notification In the Extension field enter x Click the Save icon Open the Status Monitor by doing one of the following In Internet Explorer go to http lt Cisco Unity server name gt web sm e Double click the desktop shortcut to the Status Monitor In the status bar next to the clock right click the Cisco Unity tray icon and click Status Monitor To Test an External Call with Release Transfer From Phone 2 enter the access code necessary to get an outside line then enter the number outside callers use to dial directly to Cisco Unity On the Status Monitor note which port handles this call When you hear the opening greeting enter the extension for Phone Hearing the opening greeting means that the port is configured correctly Confirm that Phone rings and that you hear a ringback tone on Phone 2 Hearing a ringback tone means that Cisco Unity correctly released the call and transferred it to Phone 1 Leaving Phone unanswered confirm that the state of the port handling the call changes to Idle This state means that release transfer is successful Confirm that after the number of rings that the phone system is set to wait the call is f
4. CTX 670 Click Edit In the Switch Configuration dialog box click the Incoming Calls tab In the Call Rings field enter 3 and click OK In the Switch Configuration Editor dialog box click Exit On the Windows Start menu click Run Enter Regedit and click OK I OL 4404 07 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 gy Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 HI Changing the Settings for an Existing Integration Step 25 Step 26 Step 27 Step 28 Step 29 Step 30 A Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction Before you edit the registry confirm that you know how to restore it if a problem occurs Refer to the Restoring topics in Registry Editor Help If you have any questions about changing registry key settings contact Cisco TAC If you do not have a current backup of the registry click Registry gt Export Registry File and save the registry settings to a file Expand the key HKEY_LOCAL_MACHINE Software Active Voice Miu 1 0 Initialization Double click New Call Delay on Inactive Backup Server In the Edit DWORD Value dialog box in the Value Data field enter 0 and click OK Close the Registry Editor Restart the Cisco Unity server No changes to the hunt group programming on the phone system are necessary Changing the Settings for an Existing Integration Step 1 Step 2 Step 3 S
5. call handlers highlighted in the list toggles between checking and unchecking the check boxes If some highlighted call handler check boxes are checked and others are unchecked clicking this button will check all the check boxes Clicking again will uncheck all the check boxes On the Completing page verify the settings you entered then click Finish At the prompt to restart the Cisco Unity services click Yes The Cisco Unity services restart Alternatively you can restart the Cisco Unity services in UTIM on the Tools menu by clicking Restart Cisco Unity To Enter the Voice Messaging Port Settings for the Integration After the Cisco Unity services restart on the View menu click Refresh I OL 4404 07 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 gy Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 Hi Creating a New Integration with the Toshiba CTX 670 Phone System Step2 Inthe left pane of the UTIM window expand the phone system integration that you are creating Step3 In the left pane click the name of the phone system Step4 In the right pane click the Ports tab Step5 Enter the settings shown in Table 8 for the voice messaging ports For best performance use the first voice messaging ports for incoming calls and the last ports to dial out This helps minimize the possibility of a collision in which an incoming call arrives on a port at the same time that Cisco Unity takes the p
6. corporate wide directory you may want to use alternate extensions to simplify addressing messages to subscribers at the different locations With alternate extensions the number that a subscriber uses when addressing a message to someone at another location can be the same number that the subscriber dials when calling You may also want to use alternate extensions to Handle multiple line appearances on subscriber phones Offer easy message access on direct calls from a cell phone home phone or phone at an alternate work site assuming that the phone number is passed along to Cisco Unity from these other phone systems In addition when such phones are used as alternate extensions and are set to forward to Cisco Unity callers can listen to the subscriber greeting and leave messages for the subscriber just as they would when dialing the primary extension for the subscriber I OL 4404 07 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 gy Appendix Using Alternate Extensions andMWIs HZ Alternate Extensions Tip To reduce the number of requests from subscribers who want alternate extensions set up for multiple cell phones home phones and other phones give subscribers class of service COS rights to specify their own set of alternate extensions See the Subscribers gt Class of Service gt Profile page With proper COS rights a subscriber can specify up to five alternate extensions in the Cisco Unity Assi
7. gt Caution Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 Revised April 4 2006 This document provides instructions for integrating the phone system with Cisco Unity The AMIS Analog Networking feature is not available with the Toshiba CTX 670 integration The Toshiba CTX 670 phone system uses the D DTMF tone as the hang up tone The AMIS feature requires the exclusive use of the D tone for its handshake routine Integration Tasks Before doing the following tasks to integrate Cisco Unity with the Toshiba CTX 670 phone system confirm that the Cisco Unity server is ready for the integration by completing the applicable tasks in the applicable Cisco Unity installation guide The following task lists describe the process for creating changing and deleting integrations Task List to Create the Integration Cisco SYSTEMS Use the following task list to set up a new integration with the Toshiba CTX 670 phone system If you are installing a new Cisco Unity server by using the applicable Cisco Unity installation guide you may have already completed some of the following tasks 1 Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met See the Requirements section on page 2 2 Plan how the voice messaging ports will be used by Cisco Unity See the Planning How the Voice Messaging Ports Will Be Used by Cisco Unity sec
8. which Cisco Unity originally integrated do the following procedure To Delete an Existing Integration On the Cisco Unity server on the Windows Start menu click Programs gt Cisco Unity gt Manage Integrations The UTIM window appears In the left pane double click Unity Server The existing integrations appear Click the integration that you want to delete On the Integration menu click Delete Follow the on screen instructions to assign the subscribers of the deleted phone system integration to another phone system integration At the prompt to restart the Cisco Unity services click Yes The Cisco Unity services restart Alternatively you can restart the Cisco Unity services in UTIM on the Tools menu by clicking Restart Cisco Unity If the integration you deleted used voice cards remove the voice cards from the Cisco Unity server Appendix Using Alternate Extensions and M WIs Alternate Extensions In addition to the primary extension that you specify for subscribers you can assign subscribers up to nine alternate extensions The primary extension is the one that you assign to each subscriber when you create his or her subscriber account it is listed on the Subscribers gt Subscribers gt Profile page Reasons to Use Alternate Extensions There are several reasons that you may want to specify alternate extensions for subscribers For example if you have more than one Cisco Unity server that accesses a single
9. 0 SM DI Integration Guide for Cisco Unity 4 0 gy Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 WE Testing the Integration Step 6 Step 7 Step 8 Step 1 Step 2 Step 3 Step 4 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 1 Step 2 Confirm that the MWI on Phone 1 is deactivated The deactivated MWI means that the phone system and Cisco Unity are successfully integrated for turning off MWIs Hang up Phone 1 On the Status Monitor confirm that the state of the port handling the call changes to Idle This state means that the port was successfully released when the call ended To Set Up Supervised Transfer on Cisco Unity In the Cisco Unity Administrator go to the Subscribers gt Subscribers gt Call Transfer page If the name of the test subscriber is not displayed click the Find icon the magnifying glass in the title bar then click Find and select the name of the test subscriber in the list that appears For more information on transfer settings refer to the Subscriber Template Call Transfer Settings section in the Cisco Unity Administrator Help Under Transfer Type click Supervise Transfer Set the Rings to Wait For field to 3 Click the Save icon To Test Supervised Transfer From Phone 2 enter the access code necessary to get an outside line then enter the number outside callers use to dial directly to Cisco Unity On the Status Monitor
10. 258 The primary and secondary servers act in the following manner When the primary server is operating normally the secondary server is inactive When the primary server becomes inactive the secondary server becomes active When the primary server becomes active again the secondary server becomes inactive Setting Up the Secondary Server for Failover Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Do the following procedure to integrate the secondary server To Set Up the Secondary Server for Failover Install a secondary server with the same configuration as the primary server For installation instructions refer to the applicable Cisco Unity installation guide Make all voice connections from the phone system to the corresponding ports on both the primary server and the secondary server For example connect port 1 from the phone system with port 1 on both the primary and the secondary servers Connect one serial cable from the serial port on the phone system to the data splitter unit Connect the remaining two serial cables to the two serial ports on the data splitter unit Then connect one serial cable to the serial port on the primary server and the other serial cable to the serial port on the secondary server On the Windows Start menu of the secondary server click Programs gt Cisco Unity gt Manage Integrations The UTIM window appears On the Integration menu of the UTIM window clic
11. If the address book that you want to use is not listed go to the System gt Configuration gt Subscriber Address Books page and add a different address book e In the Find Domino Person By list indicate whether to search by short name first name or last name f Enter the applicable short name or name You also can enter to display a list of all users or enter one or more characters followed by to narrow your search g Click Find h On the list of matches click the name of the user to import i On the Add Subscriber page enter the applicable information j Click Add In the Extension field enter the extension of Phone 1 In the Active Schedule field click All Hours All Days Click the Save icon In the navigation bar click Call Transfer to go to the Subscribers gt Subscribers gt Call Transfer page for the test subscriber For more information on transfer settings refer to the Subscriber Template Call Transfer Settings section in the Cisco Unity Administrator Help Under Transfer Incoming Calls click Yes Ring Subscriber s Extension and confirm that the extension number is for Phone 1 Under Transfer Type click Release to Switch Click the Save icon In the navigation bar click Messages to go to the Subscribers gt Subscribers gt Messages page for the test subscriber Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 _ Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4
12. Unity server that will receive the call information typically this setting is 1 gt Baud Rate lt the baud rate that the phone system uses gt Data Bits lt the number of data bits that the phone system uses gt Stop Bits lt the number of stop bits that the phone system uses gt Parity lt the parity that the phone system uses gt Step11 On the Set Number of Voice Messaging Ports page enter the number of voice messaging ports on Cisco Unity that you want to connect to the phone system then click Next This number cannot be more than the number of ports on the installed voice cards or the number of ports set up on the phone system Step12 If other integrations already exist the Enter Trunk Access Code page appears Enter the extra digits that Cisco Unity must use to transfer calls through the gateway to extensions on the other phone systems with which it is integrated Then click Next Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 Step 13 Step 14 Step 15 Step 16 Step 1 Creating a New Integration with the Toshiba CTX 670 Phone System il Cisco Unity 4 2 and later only On the Reassign Subscribers page any subscribers whose phone system integration has been deleted and who are not currently assigned to a phone system integration will appear in the list If no subscribers appear in the list click Next and continue to Step 14 Other
13. an extension that is already assigned to another subscriber either as a primary or alternate extension or to a public distribution list call handler directory handler or interview handler Cisco Unity verifies that each alternate extension is unique up to the dialing domain level if applicable before allowing either an administrator or a subscriber to create it All alternate extensions use the same transfer settings as the primary extension In many cases Cisco Unity can activate a message waiting indicator MWI for an alternate extension However depending on the phones and phone systems involved some additional phone system programming may be required to set this up Setting Up Alternate Extensions Step 1 Step 2 Do the applicable procedure to add modify or delete alternate extensions To Add Administrator Defined Alternate Extensions page 20 To Modify or Delete Alternate Extension s page 21 To Add Administrator Defined Alternate Extensions In the Cisco Unity Administrator go to any Subscribers gt Alternate Extensions page In the Administrator Defined Alternate Extensions table enter an extension in any row When entering characters in the Alternate Extensions table consider the following Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 OL 4404 07 Appendix Using Alternate Extensions and MWIs Step 3 Step 4 Step 1 Step 2 Step 3 Step 4 L Alternate MWis W
14. and other networking professionals Join a discussion at this URL http www cisco com discuss networking Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 Appendix Documentation and Technical Assistance Obtaining Additional Publications and Information Hi World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index html Live Play and Learn and iQuick Study are service marks of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard LightStream Linksys MeetingPlace MGX the Networkers logo Networking Academy Network Registrar Packet PIX Post Routing Pre Routing ProConnect Rate MUX ScriptShare SlideCast SMARTnet The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not
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16. dify the first row Enter the applicable extension in the Extension field of the table MWIs are automatically enabled for all rows in the table When entering characters in the MWI Extensions table consider the following Enter digits 0 through 9 Do not use spaces dashes or parentheses Enter comma to insert a one second pause Enter and to correspond to the and keys on the phone Click the Save icon Repeat Step 3 through Step 5 as necessary Note Step 1 Step 2 Step 3 Step 4 You can run the Cisco Unity Bulk Import wizard when you want to set up alternate MWIs for multiple subscribers at once To change or delete alternate MWIs for extensions do the following procedure To Modify or Delete Alternate MW Is In the Cisco Unity Administrator go to the applicable Subscribers gt Subscribers gt Messages page Do either of the following To modify an extension change the extension in the MWI Extensions table To delete extensions check the check boxes next to the rows that you want to delete in the MWI Extensions table and then click the Delete button Click the Save icon Repeat Step 2 and Step 3 as necessary Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 Appendix Documentation and Technical Assistance Conventions W Appendix Documentation and Technical Assistance Conventions The Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 uses the f
17. e You can enter an extension up to 30 characters in length SIP integrations can use up to 30 alphanumeric characters Each extension must be unique up to the dialing domain level if applicable Enter digits 0 through 9 Do not use spaces dashes or parentheses For SIP integrations you can also enter a valid alias for a SIP URL For example if the URL is SIP aabade cisco com enter aabade Do not use spaces Rows are numbered as a convenience You can enter alternate extensions in any order and you can have blank rows Repeat Step 2 as necessary Click the Save icon Alternate extensions are enabled for all rows in the table To Modify or Delete Alternate Extension s In the Cisco Unity Administrator go to any Subscribers gt Alternate Extensions page Do any of the following To modify an extension change the extension in the Alternate Extensions table To delete extensions check the check boxes next to the alternate extensions that you want to delete To remove all alternate extensions listed in the table click Select All Click the Save icon Repeat Step 2 and Step 3 as necessary You can run the Cisco Unity Bulk Import wizard when you want to add alternate extensions for multiple subscribers at once When you do the Cisco Unity Bulk Import wizard appends the new alternate extensions to the existing table of alternate extensions beginning with the first blank row Alternate MWIs You can se
18. e existing integration See the Deleting an Existing Integration section on page 19 Requirements The Toshiba CTX 670 integration supports configurations of the following components Phone System Toshiba CTX 670 phone system CTX WinAdmin Application 1 13 or later The serial data port in the phone system connected to a serial port COM1 is the default on the Cisco Unity server with an RS 232 serial cable We recommend that the serial cable have the following construction A maximum of 50 feet 15 24 m in length 24 AWG stranded conductors Low capacitance for example no more than 12 pF ft 39 4 pF m between conductors At least 65 percent braided shield over aluminized polymer sleeve around conductors UL recognized overall cable jacket insulation with low dielectric constant Braided shield fully terminated to and enclosed by a metal connector backshell Gold plated connector contacts The voice messaging ports in the phone system connected to the voice cards in the Cisco Unity server The phone system ready for the integration as described in the installation guide for the phone system Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 Integration Description W Cisco Unity Server The applicable voice cards installed For details refer to the Supported Circuit Switched Phone System Integrations section in
19. he following conventions Means reader take note Notes contain helpful suggestions or references to material not covered in the document I OL 4404 07 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 gy Appendix Documentation and Technical Assistance W Obtaining Documentation A Caution Means reader be careful In this situation you might do something that could result in equipment damage or loss of data For descriptions and URLs of Cisco Unity documentation on Cisco com see the About Cisco Unity Documentation The document is shipped with Cisco Unity and is available at http www cisco com univercd cc td doc product voice c_unity about aboutdoc htm Obtaining Documentation Cisco com Cisco documentation and additional literature are available on Cisco com Cisco also provides several ways to obtain technical assistance and other technical resources These sections explain how to obtain technical information from Cisco Systems You can access the most current Cisco documentation at this URL http www cisco com techsupport You can access the Cisco website at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Product Documentation DVD The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium The DVD enables you to access multiple ve
20. imply a partnership relationship between Cisco and any other company 0601R Any Internet Protocol IP addresses used in this document are not intended to be actual addresses Any examples command display output and figures included in the document are shown for illustrative purposes only Any use of actual IP addresses in illustrative content is unintentional and coincidental 2006 Cisco Systems Inc All rights reserved I OL 4404 07 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 gy Appendix Documentation and Technical Assistance HI Obtaining Additional Publications and Information Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0
21. iness operations running smoothly To open a service request by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 An existing network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resources during normal business hours to resolve the situation Severity 3 S3 Operational performance of the network is impaired while most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations I OL 4404 07 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 gy Appendix
22. k New The Telephony Integration Setup Wizard appears Enter the settings to match the integration settings on the primary server amp Note We recommend not reassigning any unassigned subscribers and call handlers to the new integration if you are asked by the wizard Failover replication will automatically assign the correct integration At the prompt to restart the Cisco Unity services click Yes Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 OL 4404 07 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 15 Step 16 Step 17 Step 18 Step 19 Step 20 Step 21 Step 22 Step 23 Step 24 Integrating a Secondary Server for Cisco Unity Failover i amp Note When restarting the Cisco Unity services use the UTIM prompt instead of the Cisco Unity icon in the Windows taskbar The taskbar icon does not restart all of the Cisco Unity services After Cisco Unity restarts on the Windows Start menu of the Cisco Unity server click Programs gt Cisco Unity gt Manage Integrations UTIM appears In the left pane of the UTIM window click the phone system integration that you created in Step 6 For Cisco Unity 4 0 and 4 1 continue to Step 12 For Cisco Unity 4 2 and later do the following substeps a Inthe right pane click Properties b On the Integration tab compare the setting of the Integration ID field for the sec
23. l not answer calls can do one or more of the following Notify subscribers by phone pager or e mail of messages that have arrived Turn MWIs on and off for subscriber extensions e Make outbound AMIS calls to deliver voice messages from Cisco Unity subscribers to users on another voice messaging system This action is available only with the AMIS licensed feature Make a TRAP connection so that subscribers can use the phone as a recording and playback device in Cisco Unity web applications and e mail clients Typically these voice messaging ports are the least busy ports Caution In programming the phone system do not send calls to voice messaging ports in Cisco Unity that cannot answer calls voice messaging ports that are not set to Answer Calls For example if a voice messaging port is set only to Dialout MWI do not send calls to it Preparing for Programming the Phone System A Record your decisions about the voice messaging ports to guide you in programming the phone system Caution The AMIS Analog Networking feature is not available with the Toshiba CTX 670 integration The Toshiba CTX 670 phone system uses the D DTMF tone as the hang up tone The AMIS feature requires the exclusive use of the D tone for its handshake routine Programming the Toshiba CTX 670 Phone System Step 1 Step 2 Step 3 If you use programming options other than those supplied in the following procedure the pe
24. le the port The port is enabled during normal operation Uncheck this check box to disable the port When the port is disabled calls to the port get a ringing tone but are not answered Typically the port is disabled only by the installer during testing Answer Calls Check this check box to designate the port for answering calls These calls can be incoming calls from unidentified callers or from subscribers Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 _ Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Hil Table 1 Settings for the Voice Messaging Ports continued Field Considerations Message Notification Check this check box to designate the port for notifying subscribers of messages Assign Message Notification to the least busy ports Dialout MWI Check this check box to designate the port for turning MWIs on and off Assign Dialout MWI not used by serial or SMDI tothe least Husy ports integrations AMIS Delivery Check this check box to designate the port for making outbound AMIS calls to deliver voice available with the AMIS messages from Cisco Unity subscribers to users on another voice messaging system Cisco Unity supports the Audio Messaging Interchange Specification AMIS protocol which provides an analog mechanism for transferring voice messages between different voice messaging systems licensed fea
25. list or click the Cisco Product Identification Tool link under Alerts amp RMAs The CPI tool offers three search options by product ID or model name by tree view or for certain products by copying and pasting show command Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 Appendix Documentation and Technical Assistance Obtaining Technical Assistance Hl output Search results show an illustration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommended resources your service request is assigned to a Cisco engineer The TAC Service Request Tool is located at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your bus
26. mber only when the call is not answered Confirm that call forwarding is disabled when the extension is busy You can use alternate extensions to create multiple line appearances enable easy message access from cell phones and simplify addressing messages to subscribers at different locations in Cisco Unity Enabling alternate MWIs lets Cisco Unity turn MWIs on at more than one extension For details see the Appendix Using Alternate Extensions and MWIs section on page 19 Creating a New Integration with the Toshiba CTX 670 Phone System Step 1 Step 2 Step 3 Step 4 Step 5 After ensuring that the Toshiba CTX 670 phone system and the Cisco Unity server are ready for the integration do the following procedures to set up the integration and to enter the port settings To Create an Integration If UTIM is not already open on the Windows Start menu of the Cisco Unity server click Programs gt Cisco Unity gt Manage Integrations UTIM appears In the left pane of the UTIM window click Cisco Unity Server On the Integration menu of the UTIM window click New The Telephony Integration Setup Wizard appears On the Welcome page click the applicable phone system type depending on your version of Cisco Unity Cisco Unity 4 2 or later Circuit Switched via Voice Cards Cisco Unity 4 0 or 4 1 Circuit Switched Traditional PBX Click Next I OL 4404 07 Toshiba CTX 670 SM DI Integration Guide for Ci
27. n htm Cisco Unity 4 2 and later can be integrated with two or more phone systems at one time For information on the maximum supported combinations and instructions for integrating Cisco Unity with multiple phone systems refer to the Multiple Phone System Integration Guide at http www cisco com univercd cc td doc product voice c_unity integuid multi multcu42 htm Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Before programming the phone system you need to plan how the voice messaging ports will be used by Cisco Unity The following considerations will affect the programming for the phone system for example setting up the hunt group or call forwarding for the voice messaging ports The number of voice messaging ports installed The number of voice messaging ports that will answer calls The number of voice messaging ports that will only dial out for example to send message notification to set message waiting indicators MWIs to make AMIS deliveries and to make telephone record and playback TRAP connections The following table describes the voice messaging port settings in Cisco Unity that can be set in UTIM and that are displayed as read only text on the System gt Ports page of the Cisco Unity Administrator Table 1 Settings for the Voice Messaging Ports Field Considerations Extension Enter the extension for the port as assigned on the phone system Enabled Check this check box to enab
28. not allowed The extension 234 would be interpreted as 0234 To Enable Extensions Beginning with Zero On the Windows Start menu click Programs gt Cisco Unity gt Manage Integrations UTIM appears In the left pane of the UTIM window click the phone system integration and click the Properties node In the right pane of the UTIM window click the Integration tab Note the name of the Switch ini file that appears in the Configuration File field Exit UTIM On the Windows Start menu click Programs gt Accessories gt Notepad The Notepad window appears On the File menu click Open In the Open dialog box browse to the CommServer IntLib directory and double click the name of the Switch ini file you noted in Step 4 In the Configuration section of the file insert the following line AllowZeroLeadingExtensions 1 If the line is already present in the Configuration section confirm that the final digit is 1 Save the file and exit Notepad For the settings to take effect restart the Cisco Unity server Testing the Integration Step 1 Step 2 To test whether Cisco Unity and the phone system are integrated correctly do the following procedures in the order listed If any of the steps indicate a failure refer to the following documentation as applicable The installation guide for the phone system Cisco Unity Troubleshooting Guide available at http www cisco com en US products sw voicesw ps2237 prod_troubleshoo
29. nt and troubleshooting tips configuration examples customer case studies certification and training information and links to scores of in depth online resources You can access Packet magazine at this URL http www cisco com packet iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue streamline their business and expand services The publication identifies the challenges facing these companies and the technologies to help solve them using real world case studies and business strategies to help readers make sound technology investment decisions You can access iQ Magazine at this URL http www cisco com go iqmagazine or view the digital edition at this URL http ciscoiq texterity com ciscoiq sample Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj Networking products offered by Cisco Systems as well as customer support services can be obtained at this URL http www cisco com en US products index html Networking Professionals Connection is an interactive website for networking professionals to share questions suggestions and information about networking products and technologies with Cisco experts
30. ollowing conventions 2 Table 9 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 Conventions Convention Description boldfaced text Boldfaced text is used for Key and button names Example Click OK Information that you enter Example Enter Administrator in the User Name box lt gt Angle brackets are used around parameters for which you supply a value angle brackets Example In the Command Prompt window enter ping lt IP address gt Hyphens separate keys that must be pressed simultaneously Example Press hyphen Ctrl Alt Delete gt A right angle bracket is used to separate selections that you make right angle bracket On menus Example On the Windows Start menu click Settings gt Control Panel gt Phone and Modem Options Inthe navigation bar of the Cisco Unity Administrator Example Go to the System gt Configuration gt Settings page x square brackets Square brackets enclose an optional element keyword or argument Example reg e164 xl y vertical line Square brackets enclosing keywords or arguments separated by a vertical line indicate an optional choice Example transport tcp transport udp xly braces Braces enclosing keywords or arguments separated by a vertical line indicate a required choice Example tcp udp The Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 also uses t
31. ondary server to the setting of the Integration ID field for the primary server c If the integration IDs of the phone system on the primary and secondary server are the same continue to Step 12 If the integration IDs of the phone system on the primary and secondary servers are different on the secondary server click Modify Integration ID d When cautioned that subscribers associated with the current Integration ID setting will not be automatically associated with the new Integration ID setting click OK e Inthe Modify Integration ID dialog box in the Enter New Integration ID field enter the Integration ID setting for the phone system on the primary server and click OK f Click Save g At the prompt to restart the Cisco Unity services click No h In the left pane click the phone system integration that you created in Step 6 In the right pane of the UTIM window click the Ports tab Enter the port settings to match the port settings on the primary server A Caution In programming the phone system do not send calls to voice messaging ports in Cisco Unity that cannot answer calls voice messaging ports that are not set to Answer Calls For example if a voice messaging port is set only to Dialout MWI do not send calls to it Click Save Exit UTIM Click Programs gt Cisco Unity gt Edit Switch Utility In the Switch Configuration Editor window in the Manufacturer field click Toshiba In the Model field click
32. ort off hook to dial out A Caution In programming the phone system do not send calls to voice messaging ports in Cisco Unity that cannot answer calls voice messaging ports that are not set to Answer Calls For example if a voice messaging port is set only to Message Notification do not send calls to it Table 8 Settings for the Voice Messaging Ports Field Considerations Extension Enter the extension for the port as assigned on the phone system Enabled Check this check box to enable the port The port is enabled during normal operation Uncheck this check box to disable the port When the port is disabled calls to the port get a ringing tone but are not answered Typically the port is disabled only by the installer during testing Answer Calls Check this check box to designate the port for answering calls These calls can be incoming calls from unidentified callers or from subscribers Message Notification Check this check box to designate the port for notifying subscribers of messages Assign Message Notification to the least busy ports Dialout MWI not used by serial or SMDI integrations Check this check box to designate the port for turning MWIs on and off Assign Dialout MWI to the least busy ports AMIS Delivery available with the AMIS licensed feature only Check this check box to designate the port for making outbound AMIS calls to deliver voice messages from Cisco Unit
33. orwarded to Cisco Unity and that you hear the greeting for the test subscriber Hearing the greeting means that the phone system forwarded the unanswered call and the call forward information to Cisco Unity which correctly interpreted the information On the Status Monitor note which port handles this call Leave a message for the test subscriber and hang up Phone 2 On the Status Monitor confirm that the state of the port handling the call changes to Idle This state means that the port was successfully released when the call ended Confirm that the MWI on Phone 1 is activated The activated MWI means that the phone system and Cisco Unity are successfully integrated for turning on MWIs To Test Listening to Messages From Phone 1 enter the internal pilot number for Cisco Unity When asked for your password enter the default password Hearing the request for your password means that the phone system sent the necessary call information to Cisco Unity which correctly interpreted the information Confirm that you hear the recorded voice name for the test subscriber if you did not record a voice name for the test subscriber you will hear the extension number for Phone 1 Hearing the voice name means that Cisco Unity correctly identified the subscriber by the extension When asked whether you want to listen to your message press 1 After listening to the message press 3 to delete the message I OL 4404 07 Toshiba CTX 67
34. other means of encrypting the data Obtaining Technical Assistance Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support amp Documentation website on Cisco com features extensive online support resources In addition if you have a valid Cisco service contract Cisco Technical Assistance Center TAC engineers provide telephone support If you do not have a valid Cisco service contract contact your reseller Cisco Technical Support amp Documentation Website The Cisco Technical Support amp Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day at this URL http www cisco com techsupport Access to all tools on the Cisco Technical Support amp Documentation website requires a Cisco com user ID and password If you have a valid service contract but do not have a user ID or password you can register at this URL http tools cisco com RPF register register do Note Use the Cisco Product Identification CPI tool to locate your product serial number before submitting a web or phone request for service You can access the CPI tool from the Cisco Technical Support amp Documentation website by clicking the Tools amp Resources link under Documentation amp Tools Choose Cisco Product Identification Tool from the Alphabetical Index drop down
35. plitter unit to the serial port on the secondary server Cisco Unity Server One secondary server for each primary server installed and ready for the integration as described in the applicable Cisco Unity installation guide and earlier in this integration guide The applicable cable configuration for each analog voice messaging port to simultaneously connect the phone system to the corresponding ports on both the primary and the secondary servers For example connect port 1 on the phone system with both port 1 on the primary server and port 1 on the secondary server A license that enables failover Integration Description The phone system uses a data link to send call information to the primary and secondary servers The data splitter unit splits the single serial cable into two serial cables enabling the data link to connect to the primary and secondary servers The analog voice messaging lines from the phone system provide voice connectivity to the primary and secondary servers Figure 2 shows the required connections I OL 4404 07 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 gy Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 HH integrating a Secondary Server for Cisco Unity Failover Figure 2 Connections Between the Phone System and Cisco Unity Servers Primary a i Cisco Unity server Phone system v Cisco Unity server Analog lines J 5s5mm RS 232 serial cables 69
36. rformance of the integration may be affected Do the following procedure To Program the Toshiba CTX 670 Phone System On the Toshiba CTX 670 phone system activate the SMDI port In System Assignments set Station Number Digit Length to 10 whether caller ID is used or not amp Note This setting does not affect the extension length on the phones Confirm that the phones assigned to the voice messaging ports are designated as voice messaging ports on the phone system Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 Step 4 L Note Creating a New Integration with the Toshiba CTX 670 Phone System W A Caution In programming the phone system do not send calls to voice messaging ports in Cisco Unity that cannot answer calls voice messaging ports that are not set to Answer Calls For example if a voice messaging port is set only to Dialout MWI do not send calls to it Program each subscriber phone to forward calls to the pilot number that is assigned to the voice messaging ports based on one of the Cisco Unity call transfer types shown in Table 2 Table 2 Call Transfer Types Transfer Type Usage Release transfer Program the phone to forward calls to the pilot number when blind transfer The extension is busy The call is not answered Supervised transfer Program the phone to forward calls to the pilot nu
37. rs when call traffic is at its peak It is best to install only the number of voice messaging ports that are needed so that system resources are not allocated to unused ports The Number of Voice Messaging Ports That Will Answer Calls The calls that the voice messaging ports answer can be incoming calls from unidentified callers or from subscribers Typically the voice messaging ports that answer calls are the busiest You can set voice messaging ports to both answer calls and to dial out for example to send message notifications However when the voice messaging ports perform more than one function and are very active for example answering many calls the other functions may be delayed until the voice messaging port is free for example message notifications cannot be sent until there are fewer calls to Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 WE Programming the Toshiba CTX 670 Phone System answer For best performance dedicate certain voice messaging ports for only answering incoming calls and dedicate other ports for only dialing out Separating these port functions eliminates the possibility of a collision in which an incoming call arrives on a port at the same time that Cisco Unity takes the port off hook to dial out The Number of Voice Messaging Ports That Will Only Dial Out and Not Answer Calls Ports that will only dial out and wil
38. rsions of installation configuration and command guides for Cisco hardware and software products With the DVD you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet Certain products also have PDF versions of the documentation available The Product Documentation DVD is available as a single unit or as a subscription Registered Cisco com users Cisco direct customers can order a Product Documentation DVD product number DOC DOCDVD or DOC DOCDVD SUB from Cisco Marketplace at this URL http www cisco com go marketplace Ordering Documentation Registered Cisco com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL http www cisco com go marketplace Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 Appendix Documentation and Technical Assistance Documentation Feedback W Nonregistered Cisco com users can order technical documentation from 8 00 a m to 5 00 p m 0800 to 1700 PDT by calling 1 866 463 3487 in the United States and Canada or elsewhere by calling 011 408 519 5055 You can also order documentation by e mail at tech doc store mkp1 external cisco com or by fax at 1 408 519 5001 in the United States and Canada or elsewhere at 011 408 519 5001 Documentation Feedback You can rate and provide feedback about Cisco technical documents by completing the online feedback form th
39. sco Unity 4 0 gy Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 HZ Creating a New Integration with the Toshiba CTX 670 Phone System Step6 On the Name the Phone System Integration page accept the default name or enter the phone system name to identify this integration then click Next Step7 On the Select Integration Method page click Serial then click Next Step8 On the Select Phone System Manufacturer page click the following settings then click Next Table 3 Settings for the Select Phone System Manufacturer Page Field Setting Manufacturer Toshiba Model CTX 670 Software Version All Configuration File lt if you have made copies of the ini configuration file the name of the configuration file that you want to use gt Step9 On the Select Serial Integration Packet Settings page enter the following settings then click Next Table 4 Settings for the Select Serial Integration Packet Settings Page Field Setting Station Field Length lt the station prefix plus the default extension length accept the default setting of 10 gt Default Extension lt the default length of extensions on the phone system accept the default or Length click another setting gt Step10 On the Select COM Port Settings page enter the following settings then click Next Table 5 Settings for the Select COM Port Settings Page Field Setting COM Port lt the communications port on the Cisco
40. stant in addition to the nine that you can specify on the Subscribers gt Alternate Extensions page in the Cisco Unity Administrator Enable URL based extensions in Cisco Unity for an integration with a SIP phone system How Alternate Extensions Work Before you set up alternate extensions review the following list for information on how alternate extensions work Alternate extensions cannot exceed 30 characters in length By default each administrator defined alternate extension must be at least 3 characters in length while subscriber defined alternate extensions must be at least 10 characters You can use the Advanced Settings tool in Tools Depot to specify a minimum extension length for the extensions entered in the Cisco Unity Administrator and the Cisco Unity Assistant Refer to the Advanced Settings Tool Help for details on using the settings Respectively the settings are Administration Set the Minimum Length for Locations and Administration Set the Minimum Length for Subscriber Defined Alternate Extensions You can control whether subscribers can use the Cisco Unity Assistant to view the alternate extensions that you specify in the Cisco Unity Administrator To do so see the Subscribers gt Class of Service gt Profile page The Subscriber Defined Alternate Extension table displays the alternate extensions that the subscriber adds e Neither the Cisco Unity Administrator nor the Cisco Unity Assistant will accept
41. t up Cisco Unity to activate alternate MWIs when you want a new message for a subscriber to activate the MWIs at up to 10 extensions For example a message left at extension 1001 can activate the MWIs on extensions 1001 and 1002 Cisco Unity uses MWIs to alert the subscriber to new voice messages MWIs are not used to indicate new e mail fax or return receipt messages Setting Up Alternate MW Is Cisco Unity can activate alternate MWIs Note that depending on the phones and phone systems some additional phone system programming may be necessary Refer to the installation guide for the phone system I OL 4404 07 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 gy Appendix Using Alternate Extensions andMWIs HI Alternate MWis Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 To enable alternate MWIs for extensions do the following procedure for each subscriber who needs alternate MWIs To Set Up Alternate MW Is for Extensions In the Cisco Unity Administrator go to the applicable Subscribers gt Subscribers gt Messages page Confirm that the Use MWI for Message Notification check box is checked Click the Add button located beneath the MWI Extensions table to add a row to the table By default the first row in the table contains an X to indicate the primary extension assigned to a subscriber If you want one more extension and do not need to activate the MWI on the primary extension you can also mo
42. tegration Guide for Cisco Unity 4 0 Integrating a Secondary Server for Cisco Unity Failover i Click Delete Integrating a Secondary Server for Cisco Unity Failover Requirements The Cisco Unity failover feature enables a secondary server to provide voice messaging services when the primary server becomes inactive For information on installing a secondary server for failover refer to the applicable Cisco Unity installation guide available at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html For information on failover refer to the Cisco Unity Failover and Configuration Guide The Domino version of the guide is available at http www cisco com univercd cc td doc product voice c_unity fail fail401 dom index htm The Exchange version of the guide is available at http www cisco com univercd cc td doc product voice c_unity fail fail40 1 ex index htm The following components are required to integrate a secondary server Phone System A serial data port for the data link A data splitter unit to split the single data link into two serial cables Two additional RS 232 serial cables to be used with the serial cable from the integration of the primary server With the three serial cables connect one from the data port in the phone system to the data splitter unit connect the second from the data splitter unit to the serial port on the primary server and connect the third from the data s
43. tep 4 Step 5 Step 6 Step 7 Step 8 After the integration is set up if you want to change any of its settings for example to add or remove voice messaging ports for an integration do the following procedure To Change the Settings for an Integration On the Cisco Unity server on the Windows Start menu click Programs gt Cisco Unity gt Manage Integrations The UTIM window appears In the left pane double click Unity Server The existing integrations appear Click the integration you want to modify In the right pane click the name of the cluster phone system or PIMG unit depending on your integration for the integration In the right pane click the applicable tab for the integration Enter new settings in the fields that you want to change A Caution If you are adding or removing voice messaging ports make sure you change the settings for the individual ports so that there are an appropriate number of ports set to answer calls and an appropriate number of ports set to dial out In the UTIM window click Save If prompted restart the Cisco Unity services Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 Appendix Using Alternate Extensions and MWIs Deleting an Existing Integration W Deleting an Existing Integration Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 If you want to delete an existing integration for example you have replaced the phone system with
44. ting_guides_list html The setup information earlier in this guide To Set Up the Test Configuration Set up two test extensions Phone 1 and Phone 2 on the same phone system that Cisco Unity is connected to Set Phone 1 to forward calls to the Cisco Unity pilot number when calls are not answered I OL 4404 07 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 gy Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 W Testing the Integration Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 A Caution The phone system must forward calls to the Cisco Unity pilot number in no fewer than four rings Otherwise the test may fail In the Cisco Unity Administrator create a test subscriber to use for testing by doing the applicable substeps below If your message store is Microsoft Exchange do the following a In the Cisco Unity Administrator go to the Subscribers gt Subscribers gt Profile page b Click the Add icon c Select New Exchange Subscriber d On the Add Subscriber page enter the applicable information e Click Add If your message store is IBM Lotus Domino do the following a In the Cisco Unity Administrator go to the Subscribers gt Subscribers gt Profile page b Click the Add icon c Click Notes d In the Address Book list confirm that the address book listed is the one that contains the user data that you want to import
45. tion on page 4 3 Program the Toshiba CTX 670 phone system and extensions See the Programming the Toshiba CTX 670 Phone System section on page 6 4 Create the integration See the Creating a New Integration with the Toshiba CTX 670 Phone System section on page 7 Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San J ose CA 95134 1706 USA 2006 Cisco Systems Inc All rights reserved Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 WE Requirements 5 Test the integration See the Testing the Integration section on page 11 6 If you have a secondary server for Cisco Unity failover integrate the secondary server See the Integrating a Secondary Server for Cisco Unity Failover section on page 15 Task List to Make Changes to an Integration Use the following task list to make changes to an integration after it has been created 1 Start the Cisco Unity Telephony Integration Manager UTIM See the Changing the Settings for an Existing Integration section on page 18 2 Make the changes you want to the existing integration See the Changing the Settings for an Existing Integration section on page 18 Task List to Delete an Existing Integration Use the following task list to remove an existing integration 1 Start the Cisco Unity Telephony Integration Manager UTIM See the Deleting an Existing Integration section on page 19 2 Delete th
46. ture only This setting affects outbound AMIS calls only All ports are used for incoming AMIS calls Because the transmission of outgoing AMIS messages may tie up voice ports for long periods of time you may want to adjust the schedule on the Network gt AMIS gt Schedule page so that outgoing AMIS calls are placed during closed hours or at times when Cisco Unity is not processing many calls TRAP Connection Check this check box so that subscribers can use the phone as a recording and playback device in Cisco Unity web applications and e mail clients Assign TRAP Connection to the least busy ports The Number of Voice M essaging Ports to Install The number of voice messaging ports to install depends on numerous factors including The number of calls Cisco Unity will answer when call traffic is at its peak The expected length of each message that callers will record and that subscribers will listen to The number of subscribers The number of ports that will be set to dial out only The number of calls made for message notification The number of MWIs that will be activated when call traffic is at its peak The number of AMIS delivery calls The number of TRAP connections needed when call traffic is at its peak TRAP connections are used by Cisco Unity web applications and e mail clients to play back and record over the phone The number of calls that will use the automated attendant and call handle
47. ty is answered with the personal greeting of the subscriber If the phone system routes the call to Cisco Unity without this information Cisco Unity answers with the opening greeting Integration Functionality The Toshiba CTX 670 integration with Cisco Unity provides the following integration features Call forward to personal greeting Call forward to busy greeting Caller ID Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4 0 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 HZ Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Easy message access a subscriber can retrieve messages without entering an ID because Cisco Unity identifies the subscriber based on the extension from which the call originated a password may be required Identified subscriber messaging Cisco Unity identifies the subscriber who leaves a message during a forwarded internal call based on the extension from which the call originated Message waiting indication MWI Integrations with Multiple Phone Systems Depending on the version Cisco Unity can be integrated with two or more phone systems Cisco Unity 4 0 and 4 1 can be integrated with a maximum of two phone systems at one time For information on and instructions for integrating Cisco Unity with two phone systems refer to the Dual Phone System Integration Guide at http www cisco com univercd cc td doc product voice c_unity integuid multi itmulti
48. ve to correct all vulnerabilities quickly If you think that you have identified a vulnerability in a Cisco product contact PSIRT For Emergencies only security alert cisco com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported All other conditions are considered nonemergencies I OL 4404 07 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 gy Appendix Documentation and Technical Assistance W Obtaining Technical Assistance No For Nonemergencies psirt cisco com In an emergency you can also reach PSIRT by telephone 1877 228 7302 1408 525 6532 We encourage you to use Pretty Good Privacy PGP or a compatible product for example GnuPG to encrypt any sensitive information that you send to Cisco PSIRT can work with information that has been encrypted with PGP versions 2 x through 9 x Never use a revoked or an expired encryption key The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL http www cisco com en US products products_security_vulnerability_policy html The link on this page has the current PGP key ID in use If you do not have or use PGP contact PSIRT at the aforementioned e mail addresses or phone numbers before sending any sensitive material to find
49. wise select the subscribers that you want to assign to this phone system integration and click Next You can use the following selection controls for selecting subscribers Table 6 Selection Controls for the Reassign Subscribers Page Selection Control Effect Check All Checks the check boxes for all subscribers in the list Uncheck All Unchecks the check boxes for all subscribers in the list Toggle Selected For the subscribers highlighted in the list toggles between checking and unchecking the check boxes If some highlighted subscriber check boxes are checked and others are unchecked clicking this button will check all the check boxes Clicking again will uncheck all the check boxes Cisco Unity 4 2 and later only On the Reassign Call Handlers page any call handlers whose phone system integration has been deleted and that are not currently assigned to a phone system integration will appear in the list If no call handlers appear in the list click Next and continue to Step 15 Otherwise select the call handlers that you want to assign to this phone system integration and click Next You can use the following selection controls for selecting call handlers Table 7 Selection Controls for the Reassign Call Handlers Page Selection Control Effect Check All Checks the check boxes for all call handlers in the list Uncheck All Unchecks the check boxes for all call handlers in the list Toggle Selected For the
50. y subscribers to users on another voice messaging system Cisco Unity supports the Audio Messaging Interchange Specification AMIS protocol which provides an analog mechanism for transferring voice messages between different voice messaging systems This setting affects outbound AMIS calls only All ports are used for incoming AMIS calls Because the transmission of outgoing AMIS messages may tie up voice ports for long periods of time you may want to adjust the schedule on the Network gt AMIS gt Schedule page so that outgoing AMIS calls are placed during closed hours or at times when Cisco Unity is not processing many calls TRAP Connection Check this check box so that subscribers can use the phone as a recording and playback device in Cisco Unity web applications and e mail clients Assign TRAP Connection to the least busy ports Step6 Click Save Step7 Exit UTIM mi Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 OL 4404 07 Toshiba CTX 670 SM DI Integration Guide for Cisco Unity 4 0 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Testing the Integration Hi If the phone system uses extension numbers that begin with zero for example 0123 or 09876 do the following procedure Note that after the procedure is done all extension numbers must have the same number of digits In this case for example 0123 and 1234 are both allowed but 0123 and 234 are
51. your version of Cisco Unity System Requirements at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html Cisco Unity installed and ready for the integration as described in the applicable Cisco Unity installation guide at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html A license that enables the applicable number of voice messaging ports An available serial port COM1 is the default Integration Description The Toshiba CTX 670 integration uses a data link which consists of an RS 232 serial cable connecting the phone system and the Cisco Unity server The voice messaging lines from the phone system connect to the analog voice cards in the Cisco Unity server Figure 1 shows the required connections Figure 1 Connections Between the Phone System and Cisco Unity Phone system Cisco Unity server seetesecs RS 232 serial cable Analog lines 55423 Call Information The phone system sends the following information through the data link The extension of the called party The extension of the calling party for internal calls or the phone number of the calling party if it is an external call and the system uses caller ID The reason for the forward the extension is busy does not answer or is set to forward all calls Cisco Unity uses this information to answer the call appropriately For example a call forwarded to Cisco Uni

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