Cisco Systems 3560 Switch User Manual
Contents
1. Note This section applies to all Catalyst 3560 switches except the Catalyst 3560 8PC switch For installation information for the Catalyst 3560 8PC switch see Securing the Switch on a D esk or Shelf only the Catalyst 3560 8PC Switch section on page 17 and M ounting the Switch with a M agnet Panel only the Catalyst 3560 8PC Switch section on page 19 This section covers basic 19 inch rack mounting As an example all the illustrations show the Catalyst 3560G 48PS switch You can install and connect other Catalyst 3560 switches except the Catalyst 3560 8PC switch as shown in these illustrations 14 Attaching the Brackets Use four Phillips flat head screws to attach the long side of the brackets to Catalyst 3560 switches in one of three mounting positions Front mounting position Number 8 Phillips flat head screws Mid rack mounting position telco rack Rear mounting position 15 Mounting the Switch in a Rack Use the black Phillips machine screw to attach the cable guide to the left or right bracket Use the four number 12 Phillips machine screws to attach the brackets to the rack he P ae fe ea Ste Black Phillips g Lg machine screw Number 12 Phillips machine screws Ss 3 i ee a i 16 Securing the Switch on a Desk or Shelf only the Catalyst 3560 8PC Switch X Note This section is specific to the Catalyst 3560 8PC switch For installation information2. Malaysia M exico TheNetherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico Romania Russia Saudi Arabia Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vienam Zimbabwe CCVP the Cisco Logo and the Cisco Square Bridge logo are trademarks ot Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco 10S Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow M e Browsing FormShare GigaDrive GigaStack H omeLink Internet Quotient 10S IP TV iQ Expertise theiQ logo iQ N et Readiness Scorecard iQuick Study LightStream Linksys M eetingPlace M GX N etworkinc Academy N etwork Registrar Packet PIX ProConnect RateM UX ScriptShare SlideC ast SM ART net StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partn
3. 10 Enter this information in the N etwork Settings fields In theM anagement Interface VLAN ID field the default is 1 Enter anew VLAN ID only if you want to change the management interface through which you manage the switch The VLAN ID rangeis 1 to 1001 In thelP Address field enter the IP address of the switch In the IP Subnet M ask field click the drop down arrow and select an IP Subnet M ask In the Default Gateway field enter the IP address for the default gateway router Enter your password in the Switch Password field The password can be from 1 to 25 alphanumeric characters can start with a number is case sensitive allows embedded spaces but does not allow spaces at the beginning or end In the Confirm Switch Password field enter your password again Step 11 O ptional You can enter the O ptional Settings information now or enter it later by using the device manager interface Inthe Host Name field enter a name for the switch The host name is limited to 31 characters Embedded spaces are not allowed Enter thedate time and time zone information in the System Date System Time and Time Zone fields Click Enable to enable daylight saving time Step 12 O ptional Click the Advanced Settings tab on the Express Setup window and enter the advanced settings now or enter them later by using the device manager interface Basic Settings Advanced Settings Telnet Access OEnable Disable Teln
4. M anager The Cisco 1E2100 Series Configuration R egistrar is a network management device that works with embedded CN S agents in the switch software You can use 1E2100 to automate initial configurations and configuration updates on the switch See the Accessing H elp Online section on page 24 for a list of supporting documentation 10 5 Installing the Switch Depending on the switch model you can install the switch in a rack on a wall on or under a desk or shelf and with a magnet or rack mount brackets This section covers rack desk shelf and magnet mounting a switch Depending on the switch For alternate mounting procedures see the Catalyst 3560 Switch H ardware Installation G uide on Cisco com Equipment That You Supply You need this equipment to install the switch Number 2 Phillips screwdriver Drill with a 27 drill bit 0 144 inch 3 7 mm N Note A drill is required if you are securing the Catalyst 3560 8PC switch to a desk or a wall Before You Begin When determining where to install the switch verify that these guidelines are met Airflow around the switch and through the Do not place any items on the top of the vents is unrestricted Catalyst 3560 8PC switch The heatsinks and the bottom of the M Catalyst 3560 8PC switch might be hot to Note x a a the touch if the switch is operating at its round th Ventilation aoenin s maximum temperature 113 F 45 C and isin amy p gs
5. after 7 more seconds and then the switch reboots The switch now behaves like an unconfigured switch You can enter the switch IP information by using Express Setup as described in the Running Express Setup section on page 5 Accessing Help Online First look for asolution to your problem in the troubleshooting section of the Catalyst 3560 H ardware Installation G uide or the Catalyst 3560 Software Configuration Guide on Cisco com You can also access the Cisco Technical Support and Documentation website for a list of known hardware problems and extensive troubleshooting documentation including e Factory defaults and password recovery Recovery from corrupted or missing software Switch port problems e Network interface cards 24 Troubleshooting tools Field notices and security advisories Follow these steps 1 2 3 Open your browser and go to http www cisco com Click Technical Support Click Product Support gt Switches gt LAN and ATM Switches gt Catalyst 3560 Series Switches gt Troubleshooting Click the subject that addresses the problem that you are experiencing For More Information For more information about the switch see these documents on Cisco com Release N otes for the Catalyst 3750 3560 2970 and 2960 Switches not orderable but available on Cisco com Before installing configuring or upgrading the switch refer to the release notes on Cisco com for the latest information C
6. an environment that exceeds normal room temperature such asin a closet in a cabinet e Temperature around the switch does not or in a closed or multirack assembly exceed 113 F 45 C _ Allow atleast 1 75 inches 4 cm of clearance Humidity around the switch does not exceed above each Catalyst 3560 8PC switch in the 85 percent rack Altitude at the installation site is not greater than 10 000 feet 11 When placing the Catalyst 3560 8PC switch on a flat horizontal surface without the magnet we strongly recommend that you attach the rubber feet to the switch Doing so helps prevent airflow restriction and overheating Do not stack switches or place Catalyst 3560 8PC switches side by side unless they are separated all around by at least 3 inches 7 6 cm of clearance from each other Do not wall mount the Catalyst 3560 8PC switch with its front panel facing up or to the side We recommend wall mounting the switch with its front panel facing down to prevent airflow restriction and to provide easier access to the cables Installation Warning Statements This section includes the basic installation warning statements Translations of these warning statements appear in the Regulatory Compliance and Safety Information for the Catalyst 3560 Switch document that shipped with the switch Clearance to the switch front and rear panels meets these conditions Front panel LEDs can be easily read Access to
7. cable AC power cord AC powered switches only Three number 8 Phillips pan head screws Documentation Four rubber mounting feet 3 Running Express Setup When you first set up the switch you should use Express Setup to enter the initial IP information This enables the switch to connect to local routers and the Internet You can then access the switch through the IP address for further configuration To run Express Setup Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 M ake sure that nothing is connected to the switch During Express Setup the switch acts asa DHCP server If your PC has a static IP address change your PC settings before you begin to temporarily use DH CP Power the switch by connecting the supplied AC power cord to the switch power connector and to a grounded AC outlet W hen the switch powers on it begins the power on self test POST During POST the LEDs blink while tests verify that the switch functions properly Wait for the switch to complete PO ST which can take several minutes Verify that POST has completed by confirming that the SY ST LED remains green If the switch fails POST the SY ST LED turns amber POST errors are usually fatal Contact your Cisco technical support representative if your switch fails POST Press and hold the M ode button for 3 seconds When all of the LEDs left of the M ode button turn green release the M ode button If the LEDs left
8. of supported modules see the release notes on Cisco com For detailed instructions on installing removing and connecting to SFP modules see the documentation that came with the SFP module A Caution Removing and installing an SFP module can shorten its useful life Do not remove and insert SFP modules more often than is absolutely necessary 21 Connecting to a Dual Purpose Port For information about using the SFP module port see the Installing an SFP M odule and Connecting to a M odule Port section on page 21 Follow these steps Step1 Insert either an RJ 45 connector to the 10 100 1000 port or install an SFP module into the SFP moduleslot and connect a cable to the SFP module port Only one port can be active at a time If both ports are connected the SFP module port has priority The priority setting is not pm configurable 210092 Step2 Insert the other cable end into the other device Verifying Port Connectivity After you connect to the switch port the port LED turns amber while the switch establishes a link This process takes about 30 seconds and then the LED turns green when the switch and the target device have an established link If the LED is off the target device might not be turned on there might be a cable problem or there might be a problem with the adapter installed in the target device See the In Case of Difficulty section on page 23 for information about online assi
9. public countries_languages shtml Product Documentation DVD The Product Documentation DVD isa library of technical product documentation on a portable medium The DVD enables you to access installation configuration and command guides for Cisco hardware and software products With the DVD you have access to the HTM L documentation and some of the PDF files found on the Cisco website at this URL http www cisco com univercd home home htm The Product Documentation DVD is created and released regularly DVDs are available singly or by subscription Registered Cisco com users can order a Product Documentation DVD product number DOC DOCDVD or DOC DOCDVD SUB from Cisco M arketplace at the Product Documentation Store at this URL http www cisco com go marketplace docstore Ordering Documentation You must bea registered Cisco com user to access Cisco M arketplace R egistered users may order Cisco documentation at the Product Documentation Store at this URL http www cisco com go marketplace docstore If you do not havea user ID or password you can register at this URL http tools cisco com R PF register register do 26 Q Documentation Feedback You can provide feedback about Cisco technical documentation on the Cisco Technical Support amp Documentation site area by entering your comments in the feedback form available in every online document 10 Cisco Product Security Overview Cisco provides a free online Security Vuln
10. request is assigned to a Cisco engineer The TAC Service R equest Tool is located at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly To open a service request by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 70455 55 USA 1 800 553 2447 For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 An existing network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resources during normal business hours to resolve the situation Severity 3 S3 O perational performance of the net
11. Cisco SYSTEMS Catalyst 3560 Switch Getting Started Guide INCLUDING LICENSE AND WARRANTY About this Guide Taking Out What You Need Running Express Setup Managing the Switch Installing the Switch Connecting to the Switch Ports In Case of Difficulty Obtaining Documentation Documentation Feedback Cisco Product Security Overview Product Alerts and Field Notices Obtaining Technical Assistance Obtaining Additional Publications and Information Cisco Limited Lifetime Hardware Warranty Terms S SmAANI AN BW NY WS J4 1 About this Guide This guide provides instructions on how to use Express Setup to configure your Catalyst switch Also covered are switch management options basic rack mounting procedures port and module connections power connection procedures and troubleshooting help For additional installation and configuration information for Catalyst 3560 switches see the Catalyst 3560 documentation on Cisco com For system requirements important notes limitations open and resolved bugs and last minute documentation updates see the release notes also on Cisco com When using the online publications refer to the documents that match the Cisco 10 S software version running on the switch The software version is on the Cisco IOS label on the switch rear panel You can order printed copies of the manuals from the Cisco com sites and from the telephone numbers listed in the Obtaining Documentation sect
12. HCP before connecting to the switch If yes connect a straight through cable to an Ethernet port on the switch and the PC Wait 30 seconds before entering 10 0 0 1 in the browser If yes disconnect from the console port Connect to an Ethernet port on the switch and the PC Wait 30 seconds before entering 10 0 0 1 in the browser 23 Did you wait 30 seconds after connecting the If not wait 30 seconds re enter 10 0 0 1 in the switch and the PC before entering the IP browser and press Enter address in your browser Did you enter the wrong address in the If yes reenter 10 0 0 1 in the browser and press browser or is there an error message Enter Resetting the Switch This section describes how to reset the switch by rerunning Express Setup T hese are reasons why you might want to reset the switch e You installed the switch in your network and cannot connect to it because you assigned the wrong IP address You want to clear all configuration from the switch and assign a new IP address You aretrying to enter Express Setup mode and the switch LEDs start blinking when you press the M ode button which means that the switch is already configured with IP information A Caution Resetting the switch deletes the configuration and reboots the switch To reset the switch press and hold the M ode button The switch LEDs begin blinking after about 3 seconds Continue holding down the M ode button The LEDs stop blinking
13. atalyst 3560 Switch H ardware Installation G uide not orderable but available on Cisco com This guide provides complete hardware descriptions and detailed installation procedures Regulatory Compliance and Safety Information for the Catalyst 3560 Switch order number DOC 7816665 This guide contains agency approvals compliance information and translated warning statements Catalyst 3560 Switch Software Configuration Guide order number DOC 7816156 This guide provides a product overview and detailed descriptions and procedures of the switch software features Catalyst 3560 Switch Command Reference order number DOC 7816155 T his reference provides detailed descriptions of the Cisco 1O S commands specifically created or modified for the switch Catalyst 3750 3560 3550 2970 and 2960 Switch System M essage G uide order number DOC 7816154 This guide provides descriptions of the system messages specifically created or modified for the switch Device manager online help available on the switch 25 8 Obtaining Documentation Cisco documentation and additional literature are available on Cisco com This section explains the product documentation resources that Cisco offers Cisco com You can access the most current Cisco documentation at this URL http www cisco com techsupport You can access the Cisco website at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com
14. ated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 63 10 02C0 b Select the language in which you would like to view the document 32 c Click Go The Cisco warranty page appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml Duration of Hardware Warranty A Cisco product hardware warranty is supported for as long as the original end user continues to own or use the product provided that the fan and power supply warranty is limited to five 5 years In the event of a discontinuance of product manufacture the Cisco warranty support is limited to five 5 years from the announcement of the discontinuance Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of the Return Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the prod
15. can deliver an average of 7 7 W of PoE at the same time up to a maximum switch power output of 370 W By default a Catalyst 3560 switch PoE port automatically provides power when a valid powered device is connected to it For information about configuring and monitoring PoE ports see the switch software configuration guide For information about troubleshooting PoE problems see the Catalyst 3560 Switch Hardware Installation G uide on Cisco com X Note For simplified cabling the automatic medium dependent interface crossover auto M DIX feature is enabled by default on the switch With auto M DIX enabled the switch detects the required cable type for copper Ethernet connections and configures the interfaces accordingly Therefore you can use either a crossover or a straight through cable for connections to a switch 10 100 or 10 100 1000 Ethernet port regardless of the type of device on the other end of the connection 20 Installing an SFP Module and Connecting to a Module Port Follow these steps Step1 Grasp the module on the sides and insert it into the switch slot until you feel the connector snap into place Step2 Insert an appropriate cable into the module port Note If your switch has a dual purpose port see the Connecting to a Dual Purpose Port section on page 22 for additional considerations SFP module port Step3 Insert the other cable end into the other device For a list
16. d IP address 4 Managing the Switch After completing Express Setup and installing the switch in your network use the device manager or other management options described in this section for further configuration Using the Device M anager You can manage the switch by using the device manager that is in the switch memory This is a web interface that offers quick configuration and monitoring You can access the device manager from anywhere in your network through a web browser Follow these steps 1 Start a web browser on your PC or workstation 2 Enter the switch IP address in the web browser and press Enter The device manager page appears 3 Usethe device manager to perform basic switch configuration and monitoring Refer to the device manager online help for more information 4 For more advanced configuration install Cisco N etwork Assistant as described in the next section Dow nloading Cisco Network Assistant Cisco N etwork Assistant is a free software program that you download from Cisco com and run on your PC N etwork Assistant offers advanced options for configuring and monitoring multiple devices including switches switch clusters switch stacks routers and access points N etwork Assistant is free there is no charge to download install or use it Follow these steps 1 Go to this Web address http www cisco com go N etworkAssistant You must bea registered Cisco com user but you need no other access privil
17. eges 2 Find the Network Assistant installer 3 Download the N etwork Assistant installer and run it You can run it directly from the Web if your browser offers this choice 4 When you run the installer follow the displayed instructions In the final panel click Finish to complete the N etwork Assistant installation Refer to the N etwork Assistant online help and the getting started guide for more information Command Line Interface You can enter Cisco 1O S commands and parameters through the CLI Access the CLI either by connecting your PC directly to the switch console port or through a Telnet session from a remote PC or workstation Follow these steps 1 Connect the supplied RJ 45 to DB 9 adapter cable to the standard 9 pin serial port on the PC Connect the other end of the cable to the console port on the switch 2 Start a terminal emulation program on the PC 3 Configure the PC terminal emulation software for 9600 baud 8 data bits no parity 1 stop bit and no flow control 4 Usethe CLI to enter commands to configure the switch See the software configuration guide and the command reference for more information Other Management Options You can use SNM P management applications such as CiscoWorks Small Network M anagement Solution SN M S and H P OpenView to configure and manage the switch You also can manage it from an SN M P compatible workstation that is running platforms such as H P OpenView or SunN et
18. er does not imply a partnership relationship between Cisco and any other company 0609R 2004 2006 Cisco Systems Inc All rights reserved Ok Printed in the USA on recycled paper containing 10 postconsumer waste 78 16660 04 DOC 7816660
19. erability Policy portal at this URL http www cisco com en US products products security_vulnerability_policy html From this site you will find information about how to do the following Report security vulnerabilities in Cisco products Obtain assistance with security incidents that involve Cisco products Register to receive security information from Cisco A current list of security advisories security notices and security responses for Cisco products is available at this URL http www cisco com go psirt To see security advisories security notices and security responses as they are updated in real time you can subscribe to the Product Security Incident R esponse Team Really Simple Syndication PSIRT RSS feed Information about how to subscribe to the PSIRT RSS feed is found at this URL http www cisco com en US products products_psirt_rss_ feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before we release them and we strive to correct all vulnerabilities quickly If you think that you have identified a vulnerability in a Cisco product contact PSIRT For emergencies only security alert cisco com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported All other conditions are considered nonemergencies For nonemerge
20. et Password Confirm Telnet Password SNMP OEnable Disable SNMP Read Community SNMP Write Community System Contact System Location IPv6 Settings Enable 1Pv6 157718 Step 13 Step 14 Step 15 Step 16 O ptional Enter this information in the Advanced Setting fields In the Telnet Access field click Enable if you are going to use Telnet to manage the switch by using the command line interface CLI If you enable Telnet access you must enter a Telnet password Inthe Telnet Password field enter a password The Telnet password can befrom 1 to 25 alphanumeric characters is case sensitive allows embedded spaces but does not allow spaces at the beginning or end In the Confirm Telnet Password field re enter the Telnet password e Inthe SNMP field click Enable to enable Simple N etwork M anagement Protocol SN M P Enable SNM P only if you plan to manage switches by using CiscoWorks 2000 or another SN M P based network management system If you enable SN M P you must enter a community string in the SN M P Read Community field the SN M P Write Community field or both SN M P community strings authenticate access to M IB objects Embedded spaces are not allowed in SNM P community strings When you set the SNM P read community you can access SN M P information but you cannot modify it When you set the SN M P write community you can both access and modify SN M P information Inthe Sy
21. for other Catalyst 3560 switches see Rack M ounting the Switch All Catalyst 3560 Switches Except the Catalyst 3560 8PC Switch section on page 14 To place the switch on a desk without using the mounting screws simply attach the four rubber feet on the bottom panel of the switch To secure the switch on top of or under a desk or a shelf or on a wall use the mounting template and three mounting screws Follow these steps 1 Position the screw template on the mounting surface with the two side by side slots forward Peel the adhesive strip off the bottom and attach the template 2 Usea0 144 inch 3 7 mm or a 27 drill bit to drill a 1 2 inch 12 7 mm holein the three template screw slot positions 3 Insert the screws in the slots on the template and tighten until they touch the template Remove the template from the mounting surface Number 8 Phillips pan head screws Mounting template 17 4 Place the switch onto the mounting screws and slide it forward until it locks in place 18 Mounting the Switch with a Magnet Panel only the Catalyst 3560 8PC Switch Note This section only applies to the Catalyst 3560 8PC switch For installation information for all other Catalyst 3560 switches see Rack M ounting the Switch All Catalyst 3560 Switches Except the Catalyst 3560 8PC Switch section on page 14 Follow these steps 1 Position the mounting magnet on the mounting surface 2 Place t
22. he bottom of the switch on the mounting magnet Metal mounting surface Mounting magnet Switch bottom panel 19 6 Connecting to the Switch Ports This section describes how to connect to the switch ports the SFP module ports and to the dual purpose ports It also describes how to verify your connections For additional cabling information see the Catalyst 3560 Switch H ardware Installation G uide on Cisco com Connecting to 10 100 and 10 100 1000 Ports Follow these steps Step 1 When you connect to servers workstations IP phones wireless access points and routers insert a straight through twisted four pair AA Category 5 cable in a switch 10 100 or 10 100 1000 port Use a crossover twisted four pair Category 5 cable when you connect to other switches hubs or repeaters 10 100 or 10 100 1000 ports Step2 Insert the other cable end into an RJ 45 connector on the other device The fixed ports on the Catalyst 3560 Power over Ethernet PoE switches provide PoE support for devices compliant with IEEE 802 3af and also provide Cisco pre standard PoE support for Cisco IP Phones and Cisco Aironet Access Points Each of the Catalyst 3560 24PS switch 10 100 ports or the Catalyst 3560G 24PS switch 10 100 1000 ports can deliver up to 15 4 W of PoE On the Catalyst 3560 48PS or 3560G 48PS switches any 24 of the 48 10 100 or 10 100 1000 ports can deliver 15 4 W of PoE or any combination of the ports
23. ion on page 26 For translations of the warnings that appear in this publication see the R egulatory Compliance and Safety Information for the Catalyst 3560 Switch that accompanies this guide 2 Taking Out What You Need Follow these steps 1 Unpack and remove the switch and the accessory kit from the shipping box 2 Return the packing material to the shipping container and save it for future use 3 Verify that you have received the items shown on page 3 If any item is missing or damaged contact your Cisco representative or reseller for instructions Some switch models might include additional items that are not shown on page 3 Equipment That You Supply to Run Express Setup You need to supply this equipment to run Express Setup PC Ethernet Category 5 straight through cable as shown Ge el Shipping Box Contents All Catalyst 3560 Switches Except the Catalyst 3560 8PC Switch S000 Two 19 inch i s3 mounting brackets 0 Four number 12 Phillips machine screws D Four number 8 Phillips truss head screws EPY Six number 8 Phillips flat head screws Connector cover for redundant power system RPS AC power cord Four rubber mounting feet Two number 4 pan head screws Cable guide Qw One black Phillips machine screw Documentation Shipping Box Contents only the Catalyst 3560 8PC Switch Catalyst 3560 switch ee Mounting magnet eo Screw template Console
24. is URL http tools cisco com Support PAT do ViewM yProfiles do local en 12 Obtaining Technical Assistance Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support amp Documentation website on Cisco com features extensive online support resources In addition if you have a valid Cisco service contract Cisco Technical Assistance Center TAC engineers provide telephone support If you do not havea valid Cisco service contract contact your reseller 28 Cisco Technical Support amp Documentation Website The Cisco Technical Support amp Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day at this URL http www cisco com techsupport Access to all tools on the Cisco Technical Support amp Documentation website requires a Cisco com user ID and password If you havea valid service contract but do not have a user ID or password you can register at this URL http tools cisco com R PF register register do N Note Use the Cisco Product Identification Tool to locate your product serial number before submitting a request for service online or by phone You can access this tool from the Cisco Technical Support amp Documentation website by clicking the Tools amp Resources link clicking the All Tools A Z tab and then choosing Cisco Produc
25. ncies psirt cisco com 27 In an emergency you can also reach PSIRT by telephone 1877 228 7302 1408 525 6532 Og E Tip We encourage you to use Pretty Good Privacy PGP or a compatible product for example GnuPG to encrypt any sensitive information that you send to Cisco PSIRT can work with information that has been encrypted with PGP versions 2 x through 9 x N ever use a revoked encryption key or an expired encryption key The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL http www cisco com en US products products security_vulnerability_policy html The link on this page has the current PGP key ID in use If you do not have or use PGP contact PSIRT to find other means of encrypting the data before sending any sensitive material 11 Product Alerts and Field Notices M odifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field N otices You can receive Cisco Product Alerts and Cisco Field N otices by using the Product Alert Tool on Cisco com This tool enables you to create a profile and choose those products for which you want to receive information To access the Product Alert Tool you must bea registered Cisco com user To register as a Cisco com user go to this URL http tools cisco com R PF register register do Registered users can access the tool at th
26. of the M ode button begin to blink after you press the button release it Blinking LEDs mean that the switch has already been configured and cannot go into Express Setup mode For more information see the Resetting the Switch section on page 24 Mode button Verify that the switch is in Express Setup mode by confirming that all LEDs left of the M ode button are green On some models the RPS and PoE LEDs remain off Step 7 Connect a Category 5 Ethernet cable to any 10 100 or 10 100 1000 Ethernet port on the switch front panel Connect the other end of the cable to the Ethernet port on your PC DHCP enabled PC Step 8 Verify that the LEDs on both Ethernet ports are green Wait 30 seconds Step 9 Start a web browser on your PC Enter the IP address 10 0 0 1 in the web browser and press Enter File Edit view Favorites Tools Help lt Back x B At A Search 4 Favorites Address 10 0 0 1 The Express Setup page appears If it does not appear see the In Case of Difficulty section on page 23 for help Basic Settings Advanced Settings Network Settings Management Interface VLAN ID 1 1P Address y k Subnet Mask 255 255 2550 Default Gateway Switch Password Confirm Switch Password r Optional Settings Host Name Switch System Date DD MMM YYYY vy vy v System Time HH MM Yi v v Time Zone v Daylight Saving Time Enable 157831 Step
27. on at this URL http www cisco com univercd cc td doc abtunicd 136957 htm World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index html 14 Cisco Limited Lifetime Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com 1 Start your browser and go to this URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 03B0 is highlighted b Select the language in which you would like to read the document c Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 To read transl
28. pany store at this URL http www cisco com go marketplace Cisco Press publishes a wide range of general networking training and certification titles Both new and experienced users will benefit from these publications For current Cisco Press titles and other information go to Cisco Press at this URL http w ww ciscopress com Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj Networking products offered by Cisco Systems as well as customer support services can be obtained at this URL http www cisco com en U S products index html N etworking Professionals Connection is an interactive website where networking professionals share questions suggestions and information about networking products and technologies with Cisco experts and other networking professionals Join a discussion at this URL http w ww cisco com discuss netw orking 31 e What s New in Cisco Documentation is an online publication that provides information about the latest documentation releases for Cisco products Updated monthly this online publication is organized by product category to direct you quickly to the documentation for your products You can view the latest release of What s N ew in Cisco Documentati
29. ports is sufficient for unrestricted cabling AC power cord can reach from the AC power outlet to the connector on the switch rear panel Cabling is away from sources of electrical noise such as radios power lines and fluorescent lighting fixtures For 10 100 ports and 10 100 1000 ports the cable length from a switch to an attached device cannot exceed 328 feet 100 meters For cable lengths for small form factor pluggable SFP modules see the documentation that shipped with the module A Warning Only trained and qualified personnel should be allow ed to install replace or service this equipment Statement 148 A Warning To prevent the switch from overheating do not operate it in an area that exceeds the 12 maximum recommended ambient temperature of 113 F 45 C To prevent airflow restriction allow atleast 3 inches 7 6 cm of clearance around the ventilation openings Statement 17B A Warning Installation of the equipment must comply with local and national electrical codes Statement 1074 gt Warning To prevent bodily injury when mounting or servicing this unitin a rack you must take special precautions to ensure that the system remains stable The following guidelines are provided to ensure your Safety e This unit should be mounted at the bottom of the rack if itis the only unitin the rack e When mounting this unitin a partially filled rack load the rack from the bottom to the
30. stance 22 7 nCase of Difficulty If you experience difficulty help is available here and on Cisco com This section includes Express Setup troubleshooting how to reset the switch how to access help online and where to find more information Troubleshooting Express Setup If Express Setup does not run or if the Express Setup page does not appear in your browser Did you verify that POST successfully ran before starting Express Setup Did you press the M ode button while the switch was still running PO ST Did you try to continue without confirming that the switch was in Express Setup mode Does your PC havea static IP address Did you connect a crossover cable instead of a straight through Ethernet cable between a switch port and the Ethernet port of the PC Did you connect the Ethernet cable to the console port instead of to a 10 100 or 10 100 1000 Ethernet port on the switch If not make sure that only the SY ST and STAT LEDs are green before pressing the M ode button to enter the Express Setup mode If yes wait until POST completes Power cyclethe switch Wait until POST completes Confirm that the SY ST and STAT LEDs are green Press the M ode button to enter Express Setup mode Verify that all LEDs left of the M ode button are green On some models the RPS LED is off If necessary press the M ode button to enter Express Setup mode If yes change your PC settings to temporarily use D
31. stem C ontact and System Location fields enter a contact name and the wiring closet floor or building where the switch is located Optional You can enable Internet Protocol version 6 IPv6 on the switch From the Advanced Settings tab check the Enable IPv6 check box Note Enabling IPv6 restarts the switch when you complete Express Setup To complete Express Setup click Submit from the Basic Settings or the Advanced Settings tab to save your settings or click Cancel to clear your settings W hen you click Submit the switch is configured and exits Express Setup mode The PC displays a warning message and tries to connect with the new switch IP address If you configured the switch with an IP address that is in a different subnet from the PC connectivity between the PC and the switch is lost Disconnect the switch from the PC and install the switch in your production network See the M anaging the Switch section on page 9 for information about configuring and managing the switch If you need to rerun Express Setup see the Resetting the Switch section on page 24 Refreshing the PC IP Address After you complete Express Setup you should refresh the PC IP address For a dynamically assigned IP address disconnect the PC from the switch and reconnect it to the network The network DHCP Server assigns a new IP address to the PC For a statically assigned IP address change it to the previously configure
32. t Identification Tool from the alphabetical list This tool offers three search options by product ID or model name by tree view or for certain products by copying and pasting show command output Search results show an illustration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Tip Displaying and Searching on Cisco com If you suspect that the browser is not refreshing a web page force the browser to update the web page by holding down the Ctrl key while pressing F5 To find technical information narrow your search to look in technical documentation not the entire Cisco com website O n the Cisco com home page click the Advanced Search link under the Search box and then click the Technical Support amp Documentation radio button To provide feedback about the Cisco com website or a particular technical document click Contacts amp Feedback at the top of any Cisco com web page 29 Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service R equest Tool provides recommended solutions If your issueis not resolved using the recommended resources your service
33. top with the heaviest component at the bottom of the rack e Ifthe rack is provided with stabilizing devices install the stabilizers before mounting or servicing the unitin the rack Statement 1006 A Warning This equipment is intended to be grounded Ensure that the host is connected to earth ground during normal use Statement 39 A Warning If a redundant power system RPS is not connected to the switch install an RPS connector cover on the back of the switch Statement 265 A Warning Class 1 laser product Statement 1008 13 A Warning A Warning For connections outside the building where the equipment is installed the following ports must be connected through an approved netw ork termination unit with integral circuit protection 10 100 1000 Ethernet Statement 1044 Voltages that present a shock hazard may exist on Power over Ethernet PoE circuits if interconnections are made using uninsulated exposed metal contacts conductors or terminals Avoid using such interconnection methods unless the exposed metal parts are located within a restricted access location and users and service people who are authorized within the restricted access location are made aware of the hazard A restricted access area can be accessed only through the use of a special tool lock and key or other means of security Statement 1072 Rack M ounting the Switch All Catalyst 3560 Switches Except the Catalyst 3560 8PC Switch
34. uct directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number 33 34 35 Cisco SYSTEMS F Corporate H eadquarters European H eadquarters Americas H eadquarters Asia Pacific H eadquarters Cisco Systems Inc Cisco Systems International BV Cisco Systems Inc Cisco Systems Inc 170 West Tasman Drive H aarlerbergpark 170 West Tasman Drive 168 Robinson Road San Jose CA 95134 1706 H aarlerbergweg 13 19 San Jose CA 95134 1706 28 01 Capital Tower USA 1101 CH Amsterdam USA Singapore 068912 www cisco com The Netherlands www cisco com www cisco com Tel 408 526 4000 www europe cisco com Tel 408 526 7660 Tel 65 63177777 800 553 N ETS 6387 Tel 310 20357 1000 Fax 408 527 0883 Fax 65 6317 7799 Fax 408 526 4100 Fax 310 20 357 1100 Cisco Systems has more than 200 offices in the following countries Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices Argentina Australia e Austria Bagium Brazil Bulgaria Canada Chile China PRC Colombia Costa Rica Croatia e Cyprus Czech Republic Denmark Dubai UAE Finland France e Germany Greece Hong Kong SAR Hungary India Indonesia Irdand Israd Italy Japan Korea Luxembourg
35. work is impaired while most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You requireinformation or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations 30 13 Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is available from various online and printed sources The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e mail newsletters and other communications Create a profile and then select the subscriptions that you would like to receive To visit the Cisco Online Subscription Center go to this URL http www cisco com offer subscribe The Cisco Product Q uick Reference Guide is a handy compact reference tool that includes brief product overviews key features sample part numbers and abbreviated technical specifications for many Cisco products that are sold through channel partners It is updated twice a year and includes the latest Cisco channel product offerings To order and find out more about the Cisco Product Quick Reference Guide go to this URL http www cisco com go guide Cisco M arketplace provides a variety of Cisco books reference guides documentation and logo merchandise Visit Cisco M arketplace the com
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