BT 300 Plus Telephone User Manual
Contents
1. 14 AV kraga 18 reverse charge calls 14 dialing types 0 18 new call types 15 barring operator calls 18 display languages 15 incoming call barring 19 TAKS skara 16 switchboard settings 19 d Troubleshooting pages 20 21 how to solve some of the more common problems TZ 07 sabed Bunooysajqnod Technical page 22 do 6 y seabed ysD2 pup sjjD gt RN 2 S Features Calls and cash Troubleshooting pages 4 9 Making calls and managing your cash Making a call 1 Lit the handset and insert your money o a 1 oO a wn oO D oc pages 20 21 A 2 Dialthe number When vou ve dialled the payphone will check that there s enough money to start the call If there isn t it will eject the first coin and request one of a higher value J eg uc 115 JE uc 45 You can check how many seconds you ll get for 10p or the minimum fee for this call Check your notice for details 3 watch the display for information The display shows how much is left during the call When 20 seconds of call time is left you ll hear the pips If you don t add any coins the call will end Remember the payphone doesn t return unused coins You can make calls without using coins Only p2. sabed ysp pup sjjD gt 1 Dont hang up when you hear the engaged tone 2 Press NEXT CALL 3 Press REDIAL The payphone will redial the last number for you sainba 61 OT seabed M350 7153 UCC Jou HGJ 120 eg i IZ 07 sabed Bunooysajqnow Features Calls and cash Troubleshooting pages 4 9 o a 1 a wn oO D Qa pages 20 21 oe Changing the ring volume You can change the volume your payphone rings at to make sure you hear it when someone calls You can set the ring volume to high low or even switch it off altogether We can do this for you if you contact the Helpdesk For contact details see page 23 1 unlock the top cover and remove it 2 switch the ringer to the volume you want fe Checking your takings 1 Lift the handset and unlock the cover JM we t 2 Press X6stt The display shows how much money the payphone has taken since it was last reset If you re going to empty the cash tray reset the payphone to 0 gt To leave the amount unchanged Press tae L J eg a a Ww g 3 UERN Press ot gt To see how muchthe payphone has taken since it was first used Press H again CIU eg ain Emptying the cash tray Unlock and remove the tray After you ve emptied the cash tray make sure that you replace an
3. 20 21 Begin gt mpd lift unlock enter press Choose the feature to programme Start PIN change Change your PIN if you think that 74 someone else has found out what it is or if you want one that s easier to remember Keeping your PIN Safe If you want to write your PIN down make sure you disguise it as another number such as phone number or birthday Programme Enter the PIN you want i 2C D Memory buttons and watch the display End H Barring calls You can stop calls from being 224 made to certain types of numbers such as international numbers Press Memory 1 to choose the type of call you want to bar Press Memory 3 to change between barred X and allowed Call back You can stop people from calling 56H the payphone back This is useful for making sure that it isn t always busy with people who aren t paying for their calls 12 Press Memory 3 to choose whether to allow people to call the payphone back or not X 1C ED 2C E Memory buttons Choose the feature to programme Start Call charges Programme Finish replace lock and watch the display End You can decide how much to charge 244 Press Memory 3 to increase charge rate for calls by changing the number of Press Memory 4 to decrease the rate seconds callers get for 10p on all the Your payphone is first set to charge rate 100
4. gt Check that the coin slot is not jammed Lost keys Call the Helpdesk on Freefone 0800 373 O85 If you know your key numbers please have them ready Unknown PIN Contact the Helpdesk for contact details see page 23 HIN Display says PIN Check that the top cover is locked and the key is not in the lock X Be Problem Solutions 28 FQ a No ring gt Check that the ring switch is on ie a gt gt Check that incoming calls are not barred see page 12 gt Check that you don t have too many phones connected to your payphone line Your Contour 300 Plus has a REN of 2 check that the total REN of all your phones doesn t add up to more than 4 Each phone connected to a phone line uses the signal that comes down the line The signal is only strong enough for a few phones so you need to make sure you don t have too many phones connected to the line The REN number is a guide to how much of the signal your phone uses 61 01 sabed sainoa IZ 07 seabed 8 S RN wn gt S amp 21 Features Calls and cash Troubleshooting o a 1 a wn oO D Qa pages 20 21 Technical Protecting against vandalism and theft Your Payphone Contour 300 Plus is designed for use in constantly supervised and sheltered sites It is not recommended for locations where there is any risk of vandalism or theft Connecting to the BT Netw
5. programme up to two tokens or coins pages 20 21 Troubleshooting 16 1C ED 3 2C ED Memory buttons Choose the feature to programme Start Call privacy If you have other phones connected to the same line as your payphone the payphone could be used to listen in to your extensions You can stop people using your payphone to listen in to calls made on your extension by switching the privacy feature on If call privacy is on you will not be able to transfer calls from your extension to your payphone 77TH Programme gt Press Memory 3 to switch the privacy feature on V or off X Finish replace lock and watch the display End H Caller display You can display the phone numbers of people who call your payphone 36H gt Press Memory 3 to switch Caller display on or off X 17 7 o Q oO wn m oO 1 m Koj IZ 0Z sabed bunooysa jqno YSD2 pub sjjD S 4N D J 2 N 1c E 3 Begin RNA AA 2 D 4 s lift unlock enter press Memory buttons S E Choose the feature to programme Start Programme and watch the display End is Time 8 The time and day are used to work X84 Press Memory 3 to move time forward out what rate to charge for calls Press Memory 4 to move time back Day The time and day are used to work 324 Press Memory 3 to move day forward out what rate to charge for calls Press Memory 4 to
6. type you want to cancel Follow the instructions above and press REDIAL when the display shows the code Display languages You can let callers choose whether to see the display messages in English French German Welsh Spanish or Italian X52H gt Press Memory 3 to switch the languages on V or off X gt Lift the top cover and push the lever to release the display cover gt Tum the card around to show the flag symbols 15 7 o Q oO 2 m oO 1 m Koj IZ 0Z sabed bunooysa jqno ysp2 pup SjJD sainoa Begin N gt f PND H le m s lift unlock enter press Memory buttons S E Choose the feature to programme Start Programme and watch the display End Ss 2 Fake coins 8 You can stop fake coins or tokens seH gt Press HH called slugs from being used gt Insert 8 of the tokens or coins to make calls Old coins e You can stop coins that go out of X26H Press Memory 1 to select the coin a circulation from being used to you want to stop 2 make calls gt Press Memory 3 to stop it from Ss 3 being used for calls we 3 New coins You can programme your s6H gt Insert eight of the tokens or coins H payphone to recognise new tokens gt Press Memory 3 or use the keypad and coins The payphone will be to set the value of the coin better at recognising the new token or coin if you use eight different ones to programme tt You can
7. DW Q hone Contour 300 Plus Features Calls and cash Troubleshooting pages 4 9 a a 1 oO a wn o D Qa pages 20 21 Calls and cash pages 4 9 find out how to make calls about the different types of calls you can make how to check your cash calls making a call 4 making calls without using coins 4 calling a memory number 5 changing the speech volume 5 more call functions making another call 6 redialling the last number 7 ring volume changing the ring volume 8 cash checking your takings 9 emptying the cash tray 9 Subject to your contract with BT Payphones you may not be able to change some of these features Features pages 10 19 find out how to get the most from your payphone If you d like to change the way any of these features work you can contact us using the details on page 23 or follow the instructions in this section PIN change 3 aa 12 OLGSCOINS e 2 Sey bec Sheela de Meee ont 16 call barring i scene eke ees 12 NEW COINS erap Hee ete 16 CallBack 2 oes eco eed eee 12 gall privacy e a aena 17 Call charges ouen e 13 caller display 17 minimum fe 13 CIM res ak ina a 18 memory buttons
8. d lock it 6 sabed ysp pup sjjD gt 7 o Q oO wn o 1 r Koj IZ 07 sabed Bunooysajqnow sainqpa Features Calls and cash Troubleshooting pages 4 9 oa a 1 oO a wn Uu D co pages 20 21 Features Your Contour 300 Plus s many features let you choose just how you want it to work Contact the Helpdesk if you d like to change the way the features work We can do this as soon as you call We ll need to know the telephone number of your payphone and we may also ask you some security questions For contact details see page 23 You can programme the features yourself if you want to The rest of this section tells you how 10 Programming the features yourself Before you can programme the features you need to begin the owner programming mode 2 Unlock the top cover 1 Lift the handset N 3 Enter your PIN DIN 4 press Now you re ready to choose the feature you want to programme Feature Use the PIN change feature if you think someone else knows your PIN or you want one that s easier to remember Use Call barring to stop calls to certain numbers Stop the last person called from making a Call back to your phone so that other people who are waiting have chance to make their call Alter the Call charges to give callers more or less time for their money You can change the Minimum fee if most calls from your payphone are shor
9. different types of call You can choose any rate between 20 and 500 The higher the charge rate the How charge rates work If callers get 60 higher the call charge seconds for 10p at charge rate 100 Contour 300 Plus calculates the cost of doubling the charge rate to 200 halves the each call made intemally and does not number of seconds to 30 for 10p require meter pulses generated by the exchange Minimum fee You can change the minimum fee 644 Press Memory 3 to increase the fee H for a call useful if most calls from your payphone are short in 10p steps Press Memory 4 to decrease the fee in 10p steps The highest setting is 1 13 6 y seabed ysp pup s jD gt 7 o Q oO wn m oO 1 m Koj IZ 0Z sabed bunooysa jqno s n bD J Begin N gt f PND H le m lift unlock enter press Memory buttons S E Choose the feature to programme Start Programme and watch the display End is 4 Memory buttons S You can programme up to four X63H gt Dial the phone number numbers which can be dialled by gt Press Memory button for that number just pressing the memory buttons gt Press Memory 2 to choose the type You can choose a fixed fee for of call such as fixed fee memory buttons so that all calls to If you choose a fixed fee press and that number are charged a set then use Memory 3 to set the fee nm amount of your choice gt Repeat to programme the next v 2 mem
10. ease the time the payphone waits to get an outside line before dialling User keyed access code gt gt gt gt gt Enter the code for an outside line Press Press Memory 1 Press Enter the first digit of your extension phone numbers Cancelling a code you want to cancel Follow the instructions above and press REDIAL when the display shows the code 19 7 o Q M wn m oO 1 m Koj IZ 0Z sabed bunooysa jqno YSD2 pub sjjD S 4N D J Features Calls and cash Troubleshooting pages 4 9 fo a 1 oO a wn oO D o a Troubleshooting Problem Solutions No dialling tone gt Check that the payphone is plugged into the phone socket Contact the Helpdesk for contact details see page 23 Continuous dialling tone after you dial Change dialling type try again Contact the Helpdesk for contact details see page 23 Display is blank gt Check that the payphone is plugged into the phone socket Contact the Helpdesk for contact details see page 23 pages 20 21 20 Line is busy Check that the payphone is plugged into the phone socket Contact the Helpdesk for contact details see page 23 Problem Solutions Display says FIERGENCY CALLS ONL gt gt Check the cash box is not full Check that the coin slot is not jammed Coins not accepted gt Check the cash box is not full
11. eople with the PIN can do this 1 Lift the handset and press DIN i f 2 Enter your PIN 1334 eg ic31 3 Press NEXT CALL nr 11 TE eg UCU ECI 130 Calling a memory number 1 Lift the handset and insert your money 6 sabed ysp pup Sjib 2 Press the memory button and wait for the call to be answered Any more coins you put in while the payphone is dialling will be ejected TOVI g ii Changing the speech volume Press VOLUME once to increase the volume Press VOLUME again to return to the initial volume coupler handset that makes calls easier to hear when used with a sutiable hearing aid If you use a behind the ear hearing aid move the switch to the T position and hold the handset earpiece next to the hearing aid on The Contour 300 Plus is fitted with an inductive On 7 o Q MD wn pn oO 1 bh wo IZ 07 sabed Bunooysajqnow sainyoa Features Calls and cash Troubleshooting pages 4 9 fo a 1 a wn oO D Qa pages 20 21 Making another call 1 Dont hang up at the end of the first call As long as you have the minimum fee left you can make another call 2 Press NEXT CALL f 1 JCU ICI 130 4 watch the display for information Redialling the last number you called 6
12. et out in them Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms part of any contract British Telecommunications plc 2001 Registered office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Produced by BT Payphones Designed by Enterprise IDU Printed in the UK PHME 34479 9 2001 EC Declaration of Conformity We Marconi Interactive Systems Of Carr Lane Chorley Lancashire PR7 3JP UK Declare that model number Contour 300 Equipment Coin payphone for customer British Telecom Network connection type PSTN Class 1 2 is are in conformity with the requirements of the R amp TTE directive Directive 1999 5 EC of the European Parliament and of the Council 9 March 1999 Compliance is achieved by conformity to the following EN60950 1992 Generic Safety EN55022 1998 EMC Generic Emissions EN55024 1998 EMC Generic Immunity Authorised by CM biel Ce Colin McArdle V P Product Development on behalf of MIS Date of issue 15 June 2001 The Payphone Contour 300 Plus C conforms with European Directive R amp TTE 1999 5 EC
13. move day back wa v 1 S Dialling types v Most phone exchanges use X34H Press Memory 3 to change between 2 Touchtone dialling which makes tone and pulse musical notes as you dial If vou can t get through try switching to pulse dialling Operator calls You can bar incoming operator 67 Press Memory 3 or 4 to bar or unbar H calls to stop them connecting operator calls reverse charge calls pages 20 21 Troubleshooting 18 1C ED 3 2C ED Memory buttons Choose the feature to programme Start Incoming calls Programme Finish replace lock and watch the display End You can stop your payphone from X46 Press Memory 3 or 4 to change answering incoming calls between answer and answer X Switchboards There are two ways to use your X72H Automatic access code H payphone on a switchboard where you need to dial an access number such as 9 to get an outside line Automatic access code The payphone dials the access number automatically but you won t be able to make intemal calls using the payphone User keyed access code Callers have to dial the access number before they can make an external call You ll be able to use the payphone for internal calls If you have any problems please contact the Helpdesk For contact details see page 23 gt gt gt gt Enter the code for an outside line Press Press Press Memory 3 or 4 increase or decr
14. ork The Payphone Contour 300 Plus is approved to provide a public payphone service for multi frequency tone and loop disconnect pulse dialling for inductive coupling to appropriate hearing aids e for Call barring e for use with compatible PBXs PABXs key systems dealerboards key and lamp units automatic call distributors which provide a BS6312 compatible port and meet the requirements for simple phones Your supplier will be able to provide you with a list of compatible apparatus 22 Maintaining your Payphone Contour 300 Plus Keep the Payphone clean and make sure that the coin slots are always free of obstructions Do not polish the keypad Requirements for payphone notices OFTEL Regulations require you to display a payphone notice which gives the following information details of limitations of access to the 100 operator service what happens to unused coins the minimum payment to make a call the method of payment the full postal address of the location of the payphone the person who should be contacted about caller complaints how calls are charged an indication that 999 and 112 calls are free a warning that calls may be overheard where other extensions are connected to the same line VAT liability If you are registered for VAT you will be required by HM Customs and Excise to account for the VAT on the cash you collect in you
15. ory button 5 s If you would like us to programme y 5 9 names for your memory buttons Clearing a memory button such as TAXI contact the gt Press REDIAL when the display Helpdesk For contact details see says page 23 gt Press the Memory button you want to clear Reverse charge calls BT operators can tell that your 43H gt Press Memory 3 or 4 to switch the H phone is a payphone and that they payphone ID on V or off X shouldn t connect reverse charge calls to it from the brief tones it makes at the start of calls You can switch this tone off but we recommend that you leave it on pages 20 21 Troubleshooting 14 1C ED 2C E Memory buttons Choose the feature to programme Start New call types When you dial a phone number the payphone looks at the number and decides what rate to charge for that call You can alter the call type for numbers so that you charge a different rate or you can even set a fixed fee For instance you could set a certain rate for international calls You can also bar calls to numbers that start with certain codes 39H Programme gt If you ve already programmed some call types press Memory 3 until the display shows gt Enter the number gt Press gt Press to bar the number or press Memory 1 to choose the charge rate Finish gt gt replace lock and watch the display End H Cancelling a call
16. r Payphone Contour 300 Plus Liability for calls You must pay all the BT call charges Calls are charged at standard BT rates You can set the rate that you charge for calls made from your Payphone Contour 300 Plus You might want to use the money you collect to contribute to the call charges and rental charges BT Chargecard calls Calls made with a BT Chargecard which is charged to your Payphone Contour 300 Plus s phone number will be charged on your phone bill in the normal way You will not be charged for calls made with other BT Chargecards Important information Make a note of your BT Contour 300 plus Payphone serial number which is printed on the bottom of your phone as Your cash box key number If you need any help please visit our website at www bt com payphones If you need to contact us please send an email with your query to product help payphones bt com or call the Payphone Helpdesk free on 0800 25 25 41 and we will be pleased to help you Lines are open Monday to Saturday 8am to 6pm If you need replacement cash box keys please call the Tetrel Key Helpdesk free on 0800 373 085 If you would like to speak to our Sales Team please call the Payphone Sales Desk free on 0800 11 55 11 Lines are open Monday to Friday 8am to 6pm and Saturday from 9am to 2pm APPROVED for connection to the telecommunications systems specified in the instructions for use subject to the conditions s
17. t Programme the Memory buttons with useful phone numbers You can avoid accepting Reverse charge calls so that you don t have to pay for them Programme New call types if you want to charge a specific fee for certain types of calls If you get a lot of people from overseas using your payphone you can let them choose their Display language page 12 12 12 13 13 14 14 15 15 Feature page Programme your payphone to recognise 16 New coins when they re introduced and to reject Fake or Old coins Switch on Call privacy if you ve got more than 17 one phone connected to your line Stop your phone number from being available 17 to people with Caller display Extra features Set the Time and Day so that your payphone can work out 18 what rate to charge for calls If you re on an older exchange you might need to switch the 18 Dialling type from tone to pulse dialling You can bar Incoming operator calls to stop them connecting 18 reverse charge calls to your payphone As your payphone doesn t charge for incoming calls you can 19 use Incoming call barring to bar them Make Switchboard settings if your payphone is on a 19 switchboard and you need to dial a number to get an outside line 11 6 y sabed ysp pup sjjD 7 o Q oO A m oO 1 m oO IZ 07 sabed bunooysajqno S 4N D J Features Calls and cash Troubleshooting o a i oO a wn vo D s pages
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