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BT 2011 Telephone User Manual

1. Di eee 2011 user guide The Diverse 2011 is not compatible with the Diverse 1000 This equipment is not designed for making emergency telephony calls when the power fails Alternative arrangements should be made for access to emergency services Check that your Diverse 2011 is complete When you unpack you should have e Diverse 2011 and base station e Battery pack NiMH e Handset belt clip e Battery compartment cover e Power adaptor e Telephone line cord e Caller Display user guide For your records Date of purchase Place of purchase Purchase price For warranty purposes proof of purchase is required so please keep your receipt Base Station PIN Number LILI Handset PIN Number COU See page 25 for more information about your handset PIN Please open this page for an at a glance guide to your Diverse 2011 At a glance Display Belt clip Option buttons Lets you select from the menu options on the display Menu Brings up the menu on the display End Call red Lets you end calls and cancel procedures Phone Used to make and answer calls Power For switching the handset ON and OFF Recall For use with switchboards and BT Select Services Battery compartment Power line cord Telephone line cord Lights up Lights up when you are on when batter jes a call and flashes if you ha
2. Help Emergency Calls The emergency services can be contacted in the UK by dialling 999 or 112 which is valid in any country that 1s a member of the European community If your Diverse base station is connected to a switchboard you may have to dial an access number before 999 or 112 to contact the emergency services Some switchboards cannot dial out during a power failure Battery performance Batteries become warm during charging This is normal and not dangerous As charging is controlled electronically by the Diverse 2011 this means you can replace the handset back on the base station or charger at any time without overcharging Under ideal conditions the handset batteries should give about 7 hours talktime or 60 hours standby on a single charge both standby and talk time is reduced for the Diverse 2000 Executive Handset to approximately 50 hours standby and 6 hours talktime However new NiCad batteries do not reach their full capacity until they have been in normal use for several days 35 Please note that the lifespan of rechargeable batteries depends on how heavily they are used However over time their capacity to recharge will begin to diminish and they will eventually need replacing Replacing handset batteries After a time you may find that the handset batteries are running out of charge more quickly This is a standard sign of wear and the batteries will need replacing Use only AA size nick
3. El e Press the MENU button e Press the DOWN button to highlight SETTINGS Press the OK button Press the DOWN button to highlight HANDSET SETTINGS Press the OK button Press the DOWN button to highlight DADYA Of oom I Cnc LIVI FILING LEY Press the LEFT RIGHT buttons to select the volume level 1 most sensitive 3 least sensitive Press the OK button to confirm or the CANCEL button to quit without changing the setting To switch the baby alarm on v e Press the MENU button e Press the DOWN button to highlight BAY ALARN e Press the OK button e Enter the internal number of the handset you want to ring e Press the MORE OPTIONS button e Press the DOWN button to highlight STORE e Press the OK button Display shows BABI ALARN ACTIVE and the number of the extension that will be called if the volume exceeds the stored setting e Press the OK button again To switch the baby alarm off The handset may be in idle state or may be activated and in a call with a handset If in idle state e Press the OFF button If in a call handset active ma e Press the END CALL button e Press the OFF button When the Baby Alarm is switched on the handset will not ring Incoming calls are displayed on the handset screen Place the phone 1 2 metres away from the baby Make sure they cannot get hold of the handset All warning beeps should be switched off before using the Baby Alarm see pa
4. INT SET O E ee e Press the INT button e Press the SET button e Press the button e Press the 1 button e Enter the system code default 0000 e Press the REDIAL button e Press the buttons 0 3 6 e Press the SET button To insert an access code The handset must be switched ON Fil Sad 0 e Press the INT button e Press the SET button e Press the button e Press the 0 button e Enter the system code default 0007 Each digit you enter erases one dash on the display e Press the REDIAL button Display shows AR e Enter the access code for example 9 If you want to enter additional access codes press REDIAL again followed by the next code and so on e Press the SET button to confirm Notes You can store RCL and as well as the digit keys 0 9 You can enter up to three switchboard access codes each one to three digits long e You may find it useful to enter 144 for BT Chargecard access as one of the access codes together with an access pause of six seconds see Setting the access pause opposite Setting the access pause You can insert a pause or change the length of a pause to suit different access codes 1 second 2 second 3 second 6 second To clear all access codes The handset must be switched ON INT SET EDEB e Press the INT button e Press the SET button e Press e Press the 1 button e Enter the system code defaul
5. ON it may take more than 20 minutes to find the base station again when you come back within range However by simply switching the handset OFF for a moment and then ON again it will find the base station within a few seconds The base station or handset does not ring The ringer volume may be set too low or at the base station switched off To adjust the ringer volume at the base station see the user guide for that base station Handset beeps Are the handset batteries low You will hear a beep periodically If a base station name is flashing you will hear four short beeps when you press the PHONE button Check you are still in range of the base station Buzzing noise on my radio TV answering machine or computer Diverse is too close causing interference Move it at least 1 metre away The radio signals from the handset to base station can cause unpleasant interference for people with hearing aids If you are still experiencing difficulty please call the Diverse Helpline on 0845 790 8070 Technical information Environment Your Diverse 2011 should be kept free of dust moisture high temperature vibration and should not be exposed to direct sunlight Do not stand it on carpets or other surfaces which generate fibres or place it in locations which prevent the free flow of air over its surfaces Range The maximum range for the Diverse 2011 is up to 300m outdoors and up to 50m indoors These f
6. as this may stop you from dialling emergency numbers when the handset is locked To switch off the handset lock O KA M4 0A e Press the MENU button e Press the DOWN button to highlight HANDSET LULA e Press the OK button e Enter the handset PIN number default OOOO e Press the OK button e Press the DOWN button to highlight LOCK ON OFF e Press the OK button Display shows a closed lock icon e Press the OFF button Display shows an open lock icon e Press the OK button Short Cuts You can use the short cut menu to reduce the number of keypad presses required to operate a number of functions Short cuts work with Diverse 2010 2011 2015 2016 and 2011 base stations The pre set short cuts The short cuts you are most likely to need are already contained in a menu and listed on page 18 19 You must store these pre set short cuts in the memory before they can be used This is because short cuts take up some of the memory which you may prefer to use for storing names and numbers in the phone book You can also create your own short cuts for your most frequently used functions see page 17 WARNING Total units and unit check features are not applicable in the UK and can be deleted to conserved memory Pre set short cut menu These short cuts must be stored in the memory before you can use them See below To store the pre set short cuts OME e Press the MENU button e Use the UP or DOWN opti
7. handset and base station with a damp not wet cloth or antistatic wipe Never use a dry cloth as this may cause a static shock 10 Do not dispose of your batteries in normal household rubbish and do not place in water or a fire Please dispose carefully General cleaning Simply clean the handset and base station with a damp not wet cloth or antistatic wipe Never use a dry cloth as this may cause a static shock Never spray cleaning fluid directly onto the telephone Approved rechargeable batteries Nickel Nickel cadmium metal hydride Saft RC6 Sanyo HR 3 U 1300mAh Panasonic P 60 GP GP120 AA HC AA 1P Philips R6 NC P Varta VH 1101 AA UCAR RC 6 Energizer EMH 1100 AAC DAIMON ACCU 1000 Varta Accu Plus Ni Cad 1 2V No 5006 Sanyo N 3U Energizer Eveready RC 6 GP60 AA KC Plan where you will put your Diverse 2011 It should be within two metres of a power socket and the phone socket 1 Connect the power cable Plug the power cable into the power socket on the underside of your Diverse 2011 The power cable connector is coloured red Please take care that the telephone cord and power cable plugs are connected to the correct socket as incorrect placement could damage the base station Ensure that the telephone line cord and the power supply are plugged into the correct socket 2 Plug the 3 pin adaptor into a mains power socket and switch on Use only the power adaptor C39 280 Z24 C67
8. memory is available This gives you all available memory EAEN A e Press the MENU button e Use the UP or DOWN option to highlight SHORT CUT e Press OK e Use the UP or DOWN option to highlight any short cut name e Press MORE OPTIONS e Use the UP or DOWN option to highlight AVAILABLE MEMORY e Press OK The amount of memory available is displayed for a few seconds e Press the END CALL button to return to standby Copy entry and copy short cut ts only currently supported by the Diverse ISDN product refer to the ISDN User Guide Changing the settings of your Diverse 2011 To adjust the handset volume You can set the handset volume to three different levels low medium and high Default setting low O MMag e Press the MENU button e Press the DOWN button to highlight SETTINGS e Press the OK button e Press DOWN button to highlight UGONMECT Ul wi LISE VOLUME e Press ce OK button e Press the LEFT RIGHT buttons to set the volume required e Press the OK button to confirm To adjust the handset ringer volume and tone You can set the volume of the ringer to 6 levels and the tone to 10 different levels O MMag e Press the MENU button e Press the DOWN button to highlight SETTINGS e Press the OK button e Press the DOWN button to highlight RINGER OPTIONS e Press the OK button e Press the DOWN button to highlight ONES UN Wma DINT TO T NE RING IZN POLLITE OF Rii GE ILIE
9. name and content is displayed with the cursor positioned at the end of the line e Use the LEFT and RIGHT options to move the cursor the CLEAR CHARACTER option to delete the character to the left of the cursor the keypad to insert a character or number and the MORE OPTIONS option to go to another menu to allow a function to be inserted e Press the MORE OPTIONS button Either e Save the changes by using the UP or DOWN option to highlight SAVE ENTRY e Press OK Or e Cancel by using the UP or DOWN 1 L CONC option to highlight LANCE e Press OK Then e Press the END CALL button to return to standby Deleting MN amp e Use the UP or DOWN option to highlight GELETE ENTRY e Press OK e Press the END CALL button to return to standby To delete all short cuts OUUAMEHALN A e Press the MENU button e Use the UP or DOWN option to highlight any SHORT CUT e Press OK e Use the UP or DOWN option to highlight any short cut name e Press MORE OPTIONS e Use the UP or DOWN option to highlight GELETE MEMGRY e Press OK Display prompts you to enter the handset PIN number e Enter the handset PIN e Press OK Display shows UELETE Jl ENTRIES pe FILL Lili NECI Either e Press YES to delete all entries Or e Press NO to return to the list of short cut names Then e Press the END CALL button to return to standby or press MORE OPTIONS to create new short cuts To check how much
10. on the keypad until Y appears on the display The whole name is now entered Delete Press the CLEAR CHARACTER button to delete the character to the left of the cursor Hold down the button to keep deleting characters automatically Insert Characters are inserted to the left of the cursor Position the cursor and add the character required To dial a number stored in the Directory eka e Press the DIRECTORY button to open the phone book e Press the DOWN button to scroll through the names or find the required name by using the keypad to enter the first letter of the name e Press the PHONE button to dial the number Quick search for a Directory name When you have accessed the Phone Book it is possible to make a quick search to a listed name e Press DIRECTORY option e Press the button with the first letter of the name you wish to call The display will now highlight the first name in the address book that starts with that letter If this is the correct name press PHONE to dial Or Use the DOWN option to move to the correct name then press PHONE 13 To change an entry Top A Tv e Press the DIRECTORY button e Press the UP DOWN buttons to scroll to the entry you want or find the required name by using the keypad to enter the first letter of the name Press the MORE OPTIONS button a the DOWN button to highlight EET E CNTR pa l Poe the OK button Change the name and number as requ
11. operating the handset s keypad when carrying it around You can receive calls but cannot make calls e Press the PWR button briefly To unlock the keypad e Press the PWR button briefly You can now use the keypad again To switch off e Press and hold the PWR button for about a second until the display goes blank The handset can only be switched off when in idle state ie not during a call or displaying a menu 10 Making and receiving calls To make a call E Cag e Dial the number you want Use the CLEAR CHARACTER button to correct any number you press by mistake e Press the PHONE button The number is dialled Or e Press the PHONE button You hear the dial tone e Dial the number you want To end a call S e Press the END CALL button Or e Simply replace the handset on the base station or charger To answer a call e Press the PHONE button Or e Lift the handset off the base station or charger The default setting 1s for an immediate connection to callers when lifting the handset from the base station or charger This is called Auto Talk It can be deactivated so that you always have to press the PHONE button to answer a call Secrecy You can use the Diverse 2011 to place your caller on hold so that they cannot hear you talking To obtain secrecy on an external call e Press INT Display shows your handset s internal number and you hear the internal dial to
12. the COLL CALL option after you press INT button To find a handset s extension number e Press the INT button e The handset s extension number is displayed ie INTERN 3 To page a handset from the base station To locate handsets that are away from the base station O e Press the PAGING button on the base All handsets registered with the base will ring for 30 seconds e To stop paging press the PAGING button again To receive a paged call The display show External Call Cay a e Pick up the handset from the base Or e Press the PHONE button To put an outside call on hold while you make an internal call e Press the INT button e Dial the extension number you wish to contact e To go back to your caller press RECALL The internal number you called will hear internal busy tone and will need to press the END button to end the connection 11 12 To transfer an external call between handsets You are in conversation with an outside caller and want to transfer the call to another handset mm e Press the INT option button e Dial the extension number you want e When the call in answered press the END CALL button or replace your handset on the base station Using the Directory Your Diverse 2011 has a Directory which stores up to 100 names and numbers in the memory the longer the name the more memory will be used You can use the Phone Book to look up names and numbers a
13. the access code each time before calling any telephone number you want Setting the TONE or PULSE mode Your Diverse 2011 is preset to TONE dialling where you hear a tone beep each time you dial a number Tone dialling is suitable for all modern digital exchanges and switchboards So you will only need to use this if your switchboard uses pulse dialling If you cannot make a call with TONE dialling you may need to switch to PULSE dialling To set PULSE dialling INT SET EDEM EDEDED e Press the INT button e Press the SET button e Press the button e Press the 1 button e Enter the system code default 0007 Each digit you enter erases one dash on the display e Press the REDIAL button e Press the buttons 0 3 3 e Press the SET button to set pulse dialling To re set to TONE dialling INT SET EDEN EDES e Press the INT button e Press the SET button e Press the button e Press the 1 button e Enter the system code default OOOD e Press the REDIAL button e Press the buttons 0 3 7 e Press the SET button to set tone dialling To set Time Break Recall with Tone dialling INT SET OG 1 ea e Press the INT button e Press the SET button e Press the button e Press the 1 button e Enter the system code default OOOD e Press the REDIAL button e Press the buttons 0 3 7 e Press the SET button 33 34 To set to Earth Recall with Tone dialling
14. 1 button e Enter the system code default OOOD e Press the REDIAL button e Press the button e Press the 2 and then the 3 button Display shows current setting e Press the 2 button to select RING PRIORITY Or e Press the 1 button to select GROUP RINGING e Press the SET button to confirm To set which handset will receive ring priority Once you have set your Diverse 2011 to ring priority mode see above you can select the handset you want to ring first INT SET EDEN EJE e Press the INT button e Press the SET button e Press the button e Press the 1 button e Enter the system code default OOOD e Press the REDIAL button e Press the button e Press the 2 button twice e Press the handset number you want to ring first for all incoming calls e Press the SET button to confirm To set the number of rings on ring priority You can specify the number of rings your selected handset can have before an incoming call reverts to all available handsets int sey EDER e Press the INT button e Press the SET button e Press the button e Press the 1 button e Enter the system code default 0000 e Press the REDIAL button e Press the button e Press the 6 button Display shows the number of rings currently set e Press a number button between 2 9 to set the number of rings you want e Press the SET button to confirm To add and remove handsets that respond to gro
15. 21 22 e Press the LEFT RIGHT buttons to set the volume or tone required The ringer or tone is played for you e Press the OK button to confirm To adjust the ringer volume in the base station There are seven levels 0 off 6 high Default setting is 6 HiSaa Cx 5 o e Press the INT button e Press the SET button e Press the button e Press the Xk button e Press the 5 button Display shows the volume level set Ringer sounds a sample level e Press a button between 0 OFF 6 to set the new level Display shows the new level e Press the SET button to confirm the setting To adjust the tone of the base station ringer There are six levels 1 low 6 high Default setting is 1 int seT C SO 9 e Press the INT button e Press the SET button e Press the button e Press the X button e Press the 6 button Display shows the volume level set e Press a button between 1 6 to set the new level Display shows the new level e Press the SET button to confirm the setting Handset settings The handset setting menu allows the following settings to be changed Beeps You can switch advisory and warning beeps on or off Switching them off will save battery energy but may deprive you of information you may need while using your phone e Button beep Each time you press a button the action is confirmed by a beep Default setting is ON e Battery warning beep Te
16. Button beep ON Battery warning beep ON Confirm beep ON Error beep ON Auto talk ON Auto backlight ON Baby alarm volume 2 Last number redial list deleted Additional features Caller Display Caller Display lets you know who s calling without lifting the handset With BT s Caller Display service your Diverse base station receives caller information which is transmitted over the BT network This includes the date and time the call is received and in most cases the caller s phone number If you are using the standard Additional Handset the screen shows the caller s number when the phone rings If you are using the Executive Handset and have stored a name with the number in your phone s directory the name will be displayed instead If you do not answer the phone your callers details are stored in a Calls List which holds the last 30 calls You can display scroll through and dial the numbers in the Calls List at the touch of a button To enable your Diverse phone system to use Caller Display you have to subscribe to the service For information call Free 150 for residential customers Free 152 for business customers If you are connected to a network other than BT you will first have to subscribe to that network Caller Display service Call your network provider for more information See the enclosed Caller Display user guide for further details System code As a digital phone syst
17. TION e Press the OK button To change the base station name You can rename the preset base station names which appear on your screen This lets your display permanently show a more meaningful name for your base station for OR KITCHEN STUDY OFFICE OMB fig e Press the MENU button e Press the DOWN button to highlight SETTINGS e Press the OK button e Press the DOWN button to highlight OSce CET TING DIa AIi e Press the OK uan e Press the DOWN button to select the base station required e Press the MORE OPTIONS button Press the DOWN button to highlight a Z DDC SAE LTI NGE LII Ilh NA Wie Press the CLEAR CHARACTER button until the old name has gone e Enter the new name Press the MORE OPTIONS button Press the DOWN button to highlight SAVE ENTRY if you do not want to save the changes highlight CANCEL e Press the OK button to confirm Switchboard compatibility Your Diverse 2011 can be connected to all compatible switchboards For a list of suitable switchboards phone Diverse Helpline on 0845 790 8070 or BT on 154 Entering external access codes for older switchboards When you use your telephone on a switchboard you may need to program a delay after you have dialled the access code This enables the switchboard to pick up an external line By storing the access code your switchboard uses for example 0 you can set this delay to be inserted automatically You will still need to dial
18. ble Request PIN code C The short cut is interrupted and you can enter a PIN of your choice e g for telephone banking The entries are displayed as When you have confirmed your entry press the OK button the short cut continues processing Check or Request number N The short cut is interrupted and you can enter a number of your choice When you have confirmed the number press the OK button the short cut continues processing Request acknowledgement Q The short cut is interrupted to allow you to hear the dial tone for example When you have confirmed press the NEXT button the short cut continues processing Base messages B The short cut is interrupted to display messages from the base station and to enter digits e g when the internal number is requested When you have confirmed press the NEXT button the macro continues processing The table below shows some of the default short cut names content and explanation Short Cut Switch the base station lock on and off Base ringer S 5BS Short Cut volume Adjust the base station ringer volume Base lock S 24CBS Call barring S 84CB0S_ Short Cut OFF Switch dial lock off Call barring S 84CB1S Short Cut ON Switch dial lock on Using the Call Barring on short cut will do the following for you Ea 3 C e Press the SET button e Press the button followed by the 8 and 4 buttons e Request a PIN number The user w
19. el cadmium or nickel metal hydride rechargeable batteries in the handset Any other types may cause irreparable damage Do not immerse batteries in water or throw them into fire or dispose of them with ordinary domestic refuse To charge the batteries only use the plug in power supply station provided Recommended batteries should have a power rating of 600m Ah 1 2V Batteries are available from the Diverse Helpline 0845 790 8070 and your local BT shop BT accepts no responsibility for damage caused to your Diverse 2011 handset by the use of non NiCad batteries 36 If vou have a problem the following simple solutions may provide the answer No display appears Is the handset switched on The battery may be flat or dead Recharge or replace the battery No dial tone Is the telephone line cord plugged into the phone socket and the base station If other handsets are registered on the base the outside line s may already be in use Wait until a line becomes free and try again The base station name is flashing on the display or you cannot link up with the base station Is the handset registered with the base station To register the handset see page 31 Is the mains power cable connected at the base and switched on at the wall socket Is the handset within range of a base station to which it is registered Please note If you go out of range of a base station for a long time while your handset is switched
20. em your Diverse 2011 provides excellent security against others listening in to your calls You can also prevent unauthorised use of the handset s To do this you need to know the system code which you can change if you wish The default setting for the system code PIN is YUU If you do not wish to change either you can use this number for all code and PIN related functions Please be aware that anyone with access to the system code and this user guide has the potential to change system settings To change the system code for the Diverse 2011 base station This protects your settings and helps prevent unauthorised handsets using your system The default setting for the system code is OOOO You can change this to any 4 digit number Handset power must be switched to ON and you must be in range of the base station e Press the INT button e Press the SET button e Press the button e Press 8 on the keypad e Press the button e Enter the current system code default OOOD e Enter the 4 digit code you want e Confirm the code by entering it again e Press the SET button The code is now entered To change the handset PIN Personal Identification Number A PIN on your handset protects information such as numbers stored in the memory from unauthorised access If you change your Diverse 2011 PIN keep a note of it in the box provided at the front of this book O M M a N e Press the MENU but
21. eplacing Getting the most out of your batteries Avoid replacing the handset on the base station between calls It is best to keep the handset off the base for a few hours at a time NiMH batteries nickel metal hydride MMH batteries take much longer to charge but their use can double handset talktime When NiMH rechargeable batteries are used for the first time the charging display will not function correctly The display will be correct only after charging the batteries discharging and then recharging them again Battery low warning An LCD on the handset display shows the current charging level When the battery is almost flat a beep sounds and the display shows the empty battery symbol Displays showing that charging 1s in progress are listed below Battery pack fully charged O Battery pack at 66 QO B Battery pack at 33 Q_ Battery pack empty If the symbol flashes continuously it means the handset is either out of range or is not registered with the base station To register follow the steps on page 31 All additional handsets you purchase will need to be individually registered with the base station before they will work with the Diverse 2011 The symbol may also flash after a power failure Provided the handset has been registered with the base the symbol will stop flashing after a while indicating the handset has automatically re registered to the base station If it continues t
22. g with more than one base station Your Diverse 2011 can be used with up to 6 base stations Each base station should have its own number from 1 6 or a unique name If you are registering a handset with more than one base station we recommend that you 1 Ensure that each base station has been assigned a different number or name 2 Ensure that each handset if possible 1s given the same extension number at each base Registering a Diverse 2011 handset with a base station To register your handset with more than one base station or to re register your handset You can also follow these steps if you want to register a handset to only one base station but do not want it to par a l appear on the display as 645 elther at a Diverse 1010 1015 2010 2011 2015 2020 Pocket or 2016 base station Press and hold down the PAGING button at the base station until you hear the beeps after about 10 seconds or at a Diverse 2 line or Diverse ISDN base station Press the green LED button The LED flashes during the registration process then at the handset mm e Press the MENU button e Press the DOWN button to highlight SETTINGS e Press the OK button e Press the DOWN button to highlight REGISTER e Press the OK button e Press the DOWN button to select the base station you want to register with ASE to BASES e Press the OK button e Enter the base station code default OOOD e Pre
23. ge 23 To change the language of the display You can have the display in English French German Italian Spanish Portuguese or Dutch The default setting is English O MEE e Press the MENU button e Press the DOWN button to highlight SETTINGS Press the OK button Press the DOWN button to display HANDSET SETTINGS Press the OK button Press the DOWN button to display LANGUAGE Press the OK button Press the UP or DOWN button to highlight the language you require Press the OK button to confirm If you accidentally set the wrong language e Press the MENU button until you exit the menu completely e Press the MENU button again Press the UP and DOWN arrows until one of these words are highlighted Einstellingen Reglages Impostazion Ajuste Instellingen Programg6es Press OK Press the UP and DOWN arrows until one of these words are highlighted Lakale Einst Reglages Combin Impostaz Telef Ajuste Local Program local Lokale Instell Press OK Press the UP and DOWN arrows until one of the following words appear highlighted Sprache Langue Lingua Idioma Taal Press OK Press the UP and DOWN arrows until one of the following words appear highlighted Ingl s Engels Ingl s Inglese Anglais Englisch Press OK The display should now be back in English 29 30 Operatin
24. hlight SETTINGS Press the OK button Press the DOWN button to highlight HANDSET SETTINGS Press the OK button Press the DOWN button to highlight DTZ DCL EPS e Press the OK button e Press the DOWN button to highlight the beep you want to switch on or off Press the OK button Press the ON or OFF button to change the setting e Press the OK button to confirm To switch Auto Backlight or Auto Talk on and off MO ba e Press the MENU button e Press the DOWN button to highlight SETTINGS e Press the OK button e Press the DOWN button to highlight HANDSET SETTINGS e Press the OK button e Press the DOWN button to highlight AUTO BACKLIGHT or AUTO TAL e Press the OK button e Press the ON or OFF button to change the setting e Press the OK button to confirm To reset your Diverse 2011 to its default settings mam e Press the MENU button e Press the DOWN button to highlight SETTINGS e Press the OK button e Press the DOWN button to highlight LONDI TT SETTI N mi HSE Ci NGS 1 e Press the OK button e Press the DOWN button to highlight INTIALISATON e Press the OK button e Enter the handset PIN number default OOOO e Press the OK button This will not affect the Directory handset PIN or registration 23 24 The handset will have the following settings after initialisation Ringer volume 6 Ringer tone Handset volume 1 Range warning OFF In range beep OFF
25. igures are based on an ideal environment and will vary depending on your particular site BT accepts no responsibility for the actual range achieved in a less perfect environment Warning The apparatus is only designed to be operated in a normal office or domestic environment where the relative humidity does not exceed 75 It should not be used in bathrooms 37 38 Connecting to switchboards The Diverse 2011 is only approved for use with a base which is compatible with switchboards including those which do not provide secondary proceed indication If you would like a list of suitable switchboards contact BT on 0800 800 154 If you do have a compatible switchboard it cannot be guaranteed that the telephone will operate correctly under all possible conditions of connection If you have any difficulties contact BT as above or the Diverse Helpdesk 0845 790 8070 Generally Diverse systems can be connected to any switchboard where a simple modern telephone can be used to make and receive calls The Diverse system is suitable for connection to switchboards which return secondary proceed indication Index Access code Access pause At a glance Additional features Base selection Base signal Base station Base station name Ringer tone Ringer volume Batteries approved type charging installing low warning performance replacing Belt clip Building up a phone system Call allocation group ringing addi
26. il the batteries register full again From then on the display will be correct Place the handset on the base The handset can be charged face up or down Make sure that the contacts on the bottom end of the handset are touching both charging contacts When the handset batteries are charging the green CHARGING light comes on it goes off when the batteries are fully charged It will come on again occasionally to indicate that the battery is being topped up When the handset battery has been charged for 16 hours the Diverse 2011 is ready to use Spare batteries are available from the Diverse Helpline on 0845 790 8070 Battery performance After charging your Diverse 2011 for the first time subsequent charging time for the handset batteries is approximately 4 5 hours Batteries and case may become warm during charging This is normal and not dangerous Under ideal conditions the handset batteries should give about 7 hours talktime or 60 hours standby on a single charge both standby and talk time is reduced for the Diverse 2000 Executive Handset to approximately 50 hours standby and 6 hours talktime However new NiCad batteries do not reach their full capacity until they have been in normal use for several days Please note that the lifespan of NiCad rechargeable batteries depends on how heavily they are used However over time their capacity to recharge will begin to diminish and they will eventually need r
27. ill have to enter the PIN number and OK it e Press the 1 button This will activate the function e Press the SET button If doing the above manually you would have to press the menu button to display the main menu then highlight SERVICE to display SET after which the SET and INT buttons have to be pressed before the above steps can be carried out To use a short cut You can use a short cut while the phone is in standby OME e Press the MENU button e Use the UP or roe option to highlight SHORT CUT e Press OK A of short cut names are displayed e Use the UP or DOWN option to highlight the short cut you want e Press the MORE OPTIONS button e Use the UP or DOWN option to highlight START e Press OK The short cut sequence will start automatically It will prompt the user for the pin number or number as required 19 20 To view change or delete a short cut O EA BN m E e Press the MENU button e Use the UP or DOWN option to highlight SHORT CUT e Press OK e Use the UP or DOWN option to highlight the short cut you want e Press the MORE OPTIONS button From here you can view edit or delete a Short Cut Viewing BA ES is Kal e Use the UP or DOWN option to highlight GISPLAY ENTRY e Press OK The short cut name and content is displayed e Use the GO BACK button to return to the menu Editing EAEN A e Use the UP or DOWN option to highlight EDIT ENTRY e Press OK The short cut
28. ired Press the MORE OPTIONS button Press the DOWN button to highlight SAVE ENTRY or CANCEL if you don t want to save the changes e Press the OK button to confirm To view an entry Ra ENS ha El oe e Press the DIRECTORY button e Press the UP DOWN buttons to scroll to the entry you want or find the required name by using the keypad to enter the first letter of the name Press the MORE OPTIONS button Press the DOWN button to highlight Meo DI T CNT m LWIA J Eii Press the OK button to see the number You can do a quick delete by pressing the GO BACK button to show the options again then highlight DELETE ENTRY and press the OK button To delete an entry op A jv e Press the DIRECTORY button e Press the UP DOWN buttons to scroll to the entry you want or find the required name by using the keypad to enter the first letter of the name e Press the MORE OPTIONS button e Press the DOWN button to highlight GELETE ENTRY e Press the OK button to confirm To delete all names and numbers Rs ES ha oe e Press the DIRECTORY button e Press the MORE OPTIONS button e Press the DOWN button to highlight DELETE DIRECTORY LILLIE UINELIUAR e Press the OK button e Enter the PIN number of the handset default OOOO e Press the OK button The display shows a 5 5 or NU option to confirm deletion from the directory If YES is selected the entire directory is deleted Additional Directory func
29. it or destroy the battery casing Replacement battery packs are available from the Diverse Helpline on 0845 790 8070 and your local BT shop Do not try to use any power supply except the one provided otherwise you may permanently damage your Diverse It will also result in non compliance with EN41003 1993 and will invalidate the approval given to this apparatus Do not use non BT charging stations this could damage the batteries Research has shown that in certain cases medical equipment can be affected by cordless telephones A distance of at least one metre should therefore be observed between the telephone and medical equipment The Diverse 2011 can also interfere with other electrical equipment e g answering machines TV and radio sets clock radio alarms and computers if placed too close It is recommended to place your Diverse 2011 at least one metre away from such appliances to avoid any risk of interference If you wear a hearing aid please note that the Diverse system works by sending radio signals between the base station and handset These signals can interfere with hearing aids causing a humming noise WARNING cont 7 There is a slight chance that your phone could be damaged by an electrical storm We recommend that you unplug the base station from the mains during storms Do not use your phone in bathrooms near fire or water or in areas where there is a danger of explosion Clean the
30. lls you when the battery needs charging Default setting is ON e Range warning Tells you when the handset is too far from the base station Default setting is OFF e In range beep Tells you the handset has just logged on to a base station The handset will only log on to a base station if it is within range and is registered with it Default setting is OFF e Confirmation beep Confirms that you have followed procedures correctly Default setting is ON e Error beep Lets you know that you have made a mistake during a procedure Default setting is ON Auto Backlight The screen and the buttons light up whenever a button is pressed This can be switched on or off Auto Talk When on the handset automatically answers an incoming call when it is lifted off the base station or charger This can be switched off so that you have to press the PHONE button to answer a call Change PIN Lets you change the handset PIN number used to access a range of features See page 25 Language A range of seven languages including English is available for the display on the handset Baby Alarm level This sets the threshold level for the sound picked up by the handset at which it will initiate a call It is only effective when the baby alarm function has been switched on Initialisation This returns a handset to all its default settings To switch the beeps on and off Mba Dl Oa e Press the MENU button e Press the DOWN button to hig
31. mbers or edit and copy them into the Phone Book To copy a redial number to the Directory ES BA El oe e Press the REDIAL button e Press the DOWN button to highlight the number you want e Press the MORE OPTIONS button e Press the DOWN button to highlight CUPY NUPBER e Press the OK button e Enter a name for the number see page 13 e Press the MORE OPTIONS button e Press the DOWN button to highlight SAVE ENTRY e Press the OK button to confirm 15 16 Call barring You can set your Diverse 2011 so that no outgoing calls can be made except 999 112 and 9112 calls and any special emergency numbers stored in the base station memory See your base station user guide for details Your handset PIN number acts as a security measure when locking the Diverse 2011 To change it see page 29 The handset will still receive incoming calls To switch on the handset lock EA Da ri e Press the MENU button e Press the DOWN button to highlight WONNCET Pare nA sel LULA e Press the OK button e Enter the handset PIN number default OOOD e Press the OK button e Press the DOWN button to highlight LUCK ON OFF e Press the OK button Display shows an open lock e Press the ON button Display shows a closed lock icon e Press the OK button When scrolling through the handset lock menu you will see the display 055 NUMBER Under no circumstances should you try to amend or store this number
32. n table pre set short cuts saving store using view Switchboards System code Technical information Transferring calls Volume Warnings Warranty 35 10 35 16 18 18 17 20 20 18 16 18 17 19 20 33 38 25 37 12 21 22 4 37 35 Notes C CE compliant to 89 336 EEC EMC Directive amp 73 23 EEC Low Voltage Directive APPROVED for connection to telecommunication systems specified in the instructions for use subject to the conditions set out in them 609031 Bie Offices in Europe North America Japan and Asia Pacific The Telecommunications services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract Touchtone is a registered trade mark of British Telecommunications plc in the UK British Telecommunications plc 1999 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Printed in Germany Diverse 2011 Issue No 1 4 99 3 Designed by The Art amp Design Partnership Limited Siemens No A30852 X1106 B357 7619
33. nd dial directly To add a name and number to the Directory Rs E 9 Vv e Press the DIRECTORY button Display shows if the phone book is empty otherwise the names in alphabetical order e Press the MORE OPTIONS button e Press the DOWN button to highlight NEw ENTRY e Press the OK button e Enter the name see Entering names and numbers page 13 e Press the RIGHT button to move the cursor to the next line e Enter the number e Press the MORE OPTIONS button e Press the DOWN button to highlight SAVE ENTRY e Press the OK button to confirm Entering names and numbers There are three lines in your display for entering information 1st line for the name maximum 16 characters 2nd and 3rd lines for the number maximum 32 characters Upper and lower case e Press the button to switch from lower to upper case for one character Controlling the cursor LEFT RIGHT BUTTONS are used to move the cursor to the right and left When you have entered the name move the cursor to the right until it goes to the next line where the number can be entered Letters are entered by pressing the relevant button repeatedly For example to store the name JOHN JKL 5 e Press and hold 5 on the keypad until appears in the display e Then press and hold 6 on the keypad until the display shows 4l e Enter the H by pressing and holding 4 on the keypad until 4 appears on the display e Press and hold 6
34. ne This allows you to talk to someone in the same room without your caller hearing the conversation Instead they hear a tune e Press the RCL button to resume your telephone call with the external party Secrecy is not available for internal calls To redial one of the last five numbers The last five numbers dialled are saved v EO e Press the REDIAL button e Press the DOWN button to highlight the number you want e Press the PHONE button to dial To redial the last number Op e Press the PHONE button e Press REDIAL The number is automatically dialled To delete a redial number ES BA El oe e Press the REDIAL button e Press the DOWN button to highlight the number you want e Press the MORE OPTIONS button e Press the DOWN button to highlight HELETE NUMBER e Press the OK button to confirm Paging and making calls between handsets If you have multiple handsets registered with the base the Diverse 2011 enables two handsets to talk to each other on an internal intercom call while a third handset can be on an external call To make an internal intercom call e Press the INT button e Dial the internal handset number you wish to call To call all other handsets registered to the same base EN CO a e Press the INT button e Press the button Display shows all handsets registered e All handsets are called You can talk to the first handset that answers Alternatively press
35. ng removing handsets number of rings ring priority Call barring lock on lock off Caller display Connecting the power Connecting the telephone line 31 34 34 24 31 32 32 22 22 OONA 35 36 26 26 27 27 26 16 16 16 24 Directory additional functions change a name and number delete a name and number 12 14 14 14 delete all names and numbers 14 dialling an entry 13 entering names and numbers 12 13 quick search view an entry Display symbols Emergency calls Handset settings auto talk baby alarm backlight beeps button beep battery warning beep range warning in range beep confirmation beep error beep default settings extension numbers keypad lock ringer tone ringer volume resetting volume Help Internal calls Keypad lock Language 13 14 9 35 22 22 23 23 28 22 23 22 23 22 22 22 22 22 22 25 11 9 21 21 23 21 35 11 9 23 29 39 Maintenance Making and receiving calls Memory available On Off Paging Pause PIN Personal Identification Number Range Redial delete a redial number Redial memory copy a redial number 35 10 15 21 11 34 23 25 37 10 11 15 15 Registering with more than one base station 1010 1015 2010 2015 2 Line and ISDN Returning your handset Secrecy Setting up Service Short cuts adding checking create a new short cut delete edit functio
36. o flash re register the handset to the base station see page 31 Please note If vou go out of range of a base station for a long time while your handset is switched ON it may take more than 20 minutes to find the base station again when you come back within range However by simply switching the handset OFF for a moment then ON again it will find the base station within a few seconds Using the Diverse 2011 Display Option buttons eo Menu button Your Diverse 2011 offers a menu driven display You enter menu lists by pressing the MENU button The OPTION buttons below the screen allow you to select options within each menu and make adjustments to their settings The options shown on the display are indicated by symbols as follows es DIRECTORY EN BA ve pown gt A LEFT RIGHT TEINE GO BACK ONE STEP INTERNAL CALLS USED TO CHANGE BASE SETTINGS ma LAST NUMBER REDIAL SET SELECT CONFIRM GO BACK GA MORE OPTIONS CLEAR CHARACTER N NEW CALL INDICATOR Indicates new calls when used with a Diverse 2011 2016 or Diverse 2020 Pocket and when you subscribe to Caller Display You can quit any menu at any time by pressing the END CALL button To go back one step press the GO BACK button EG Switching onloff and locking the keypad To switch on e Press and hold down the PWR button for about a second The display comes on To lock the keypad This prevents you accidentally
37. ons to highlight SHORT CUT e Press OK If previous short cuts have been created they are displayed otherwise the display shows e Use the UP or DOWN options to highlight a short name or if no names exist highlight the display e Press MORE OPTIONS e Use the UP or DOWN options to highlight DEFAULT SHORT CUTS e Press OK Display will show cu aN ior Omni ul H SPECIEIC salle USE ONLY WITH SPECIFIC A waka e Press LOAD to store the pre set short cuts The a will display g45 TEM TUNIT CUT JPE OIN LIS GT JI Ci SALIR I Lui 5 C01 Or Vi Then e Press the END CALL button to return to standby or use the UP and DOWN options to perform another short cut operation To create a new short cut You can set your own short cuts to suit your needs BA EN e Press the MENU button e Use the UP or DOWN option to highlight SHORT CUT e Press OK If previous short cuts have been created they are displayed otherwise the display shows e Use the UP or DOWN option to highlight a short name or if no names exist highlight the display e Press the MORE OPTIONS button e Use the UP or DOWN option to highlight NEW ENTRY e Press OK This disna flashes NANE e Use the keypad to enter the name you want to give to the short cut you are creating e Press the RIGHT arrow button This moves the cursor to the location where you can enter the functions you wish to store as a short cut e Press CANCEL to retu
38. rn to the short cut list without storing the short cuts 17 Adding short cut functions BA EN e Press the MORE OPTIONS button e Use the UP or DOWN option to highlight INSERT FUNCTION e Press OK to display a list of functions e Use the UP or DOWN option to highlight the function you want e Press OK The screen displays the character representing the function you want See the following function table chart for the meaning of each character e Repeat the above five steps to add more functions Checking to see tf the short cut duplicates one already stored E1 BA EN os E3 e Press the MORE OPTIONS button e Use the UP or DOWN option to highlight CHECK GUPLICATE e Press OK The display tells you if the new short cut is a duplication of an existing short cut e Press the GO BACK button This returns you to the display so you can change the entry if required Saving the new short cut BAEN A e Press the MORE OPTIONS button e Use the UP or DOWN option to highlight SAVE ENTRY or highlight LANLEL if you do not want to save the entry e Press the OK button to confirm Any saving will be performed and all available short cuts will be displayed e Either press END CALL to end the session or select one of the short cuts to carry out other operations Function table Function Display Request PIN Code C C Insert pause P Request acknowledgement Q Base Prompt B Explaining the function ta
39. ss the OK button There is a short wait until the available base station numbers are displayed e Enter one of the free internal extension numbers displayed on your screen e Press the OK button to confirm To set the Diverse 2011 to select the strongest base station signal Once you have registered your Diverse 2011 to additional base stations you can also set it to log on to the strongest base station signal automatically O E m e Press the MENU button e Press the DOWN button to highlight SELECT BASE e Press the OK button e Press the DOWN button to highlight DEET DDZ E HES GNIL e Press the OK button 3I To set the Diverse 2011 to search for a specific base signal If you are using your handset in an area where the base signals overlap we recommend that you specify one base station as the priority signal that your handset should search for If you give it a Priority Select setting your handset will search for a specified base station for 30 seconds before looking for any other base station it has been registered with Alternatively you can set it to log on to only one specific base station this is Fixed Selection O a m g e Press the MENU button e Press the DOWN button to highlight ECrirerr DOZ E JELELI ONIL Press the OK button Press the DOWN button to highlight the base station you want Press the MORE OPTIONS button Press the DOWN button to highlight PRIGRITY SELECT or FIXED SELEC
40. t 0007 Each digit you enter erases one dash on the display e Press the REDIAL button e Enter one of the three digit codes above to set the length of pause you want e Press the SET button to confirm If you are experiencing problems please call the Diverse Helpline on 0845 790 8070 Maintenance General Simply clean the Diverse 2011 and base station with a damp cloth or an antistatic wipe Never use a dry cloth as this may cause a static shock Service Within the warranty period If you experience a problem with your Diverse 2011 you should contact the Diverse Helpline on 0845 790 8070 Calls are charged at local call rates If the problem is not remedied you will be advised to contact your original point of purchase Some suppliers offer extended warranty schemes for cover outside the initial 12 month period Please ask them for details Outside the warranty period If your Diverse 2011 needs repair after the warranty period has ended it must be repaired so as to remain compliant with the approval requirements for connection to the telephone network We recommend that you call the Diverse Helpline on 0845 790 8070 and you will be advised of our recommended repair agents If you have to return your Diverse 2011 pack it securely preferably in the original packaging including all parts of the product i e the battery power adaptor etc We can not take responsibility for goods damaged in transit
41. tions When entering new names and numbers you can use the MORE OPTIONS menu for the following functions Save Entry The information entered so far is saved in the phone book Insert a unon pann Using INSERT FUNCTION allows you to insert a pause This is generally required when your Diverse base station is connected to a switchboard PBX Show Function Displays an explanation of any special character used in a stored number or short cut code see Short Cuts page 16 Check Duplicate This allows you to check whether or not the number you are entering has already been stored in the memory Cancel The procedure is cancelled without saving the entry To check how much memory is available Rz E 7 v Press the DIRECTORY button e Press the MORE OPTIONS button e Press the DOWN button to highlight CoN oo MEMO VOLE ILE IEI IIN Press the OK button The percentage memory available for storing further entries in your handset is displayed for approximately 2 seconds You can save approximately 100 entries in alphabetical order in your directory The actual number depends on the length of the names and numbers stored The memory is also used by the Short Cuts function see page 16 To make more memory available for directory entries you can delete Short Cuts that you do not use Using the redial memory As well as being able to redial the last five numbers called see page 10 you can display or delete nu
42. ton e Press the DOWN button to highlight SETTINGS e Press the OK button e Press the DOWN button to display HANDSET SETTINGS e Press the OK button e Press the DOWN button to display CHANGE PIN e Press the OK button e Enter the current PIN number default OOOD 25 e Press the OK button e Enter the new PIN e Press the OK button e Repeat the new PIN e Press the OK button to confirm You can correct any mistakes when entering the PIN by using the LEFT RIGHT and CLEAR CHARACTER buttons Try not to forget your PIN number because expert technical help will be needed to release the phone If you do forget your PIN contact the Diverse Helpline on 08457 908070 Call allocation If you have registered additional handsets with your Diverse 2011 base station you can specify the way you wish the phones to ring Group ringing Your Diverse 2011 will ring all handsets registered to its base whenever there is an incoming call This is called group ringing Ring priority Your Diverse 2011 can be set so that an incoming call will ring first at a preferred handset If there is no answer the call will revert to all other handsets This is called ring priority Your Diverse 2011 is preset for group ringing To change between ring priority and group ringing The handset must be switched ON INT SET EDER EJEDES e Press the INT button e Press the SET button e Press the button e Press the
43. up ringing The default setting is for all registered handsets to be set to group ringing iNT SET EDEN ee ee e Press the INT button e Press the SET button e Press the button e Press the 1 button e Enter the system code default OOOD e Press the REDIAL button e Press the button e Press the 2 button e Press the 1 button Display shows the number of each handset currently set to group ringing e Press the handset number for each handset you want to add or press again to delete the handset from group ringing e Press the SET button to confirm If you are experiencing problems please call the Diverse Helpline on 0845 790 8070 Using the Baby Alarm The baby alarm function is noise activated With the baby alarm function is switched on an internal call is automatically sent to another handset once the noise has reached a certain level When the call is answered the sound is transmitted 27 To set the baby alarm level You can set the volume level that triggers the alarm call There are three settings We recommend that you test the level that best suits your needs Level 1 is the most sensitive setting The default setting is level 2 WARNING The Baby Alarm function on your Diverse 2011 is activated only by noises over a certain volume As it does not provide continuous monitoring it should therefore only be used as a back up to your existing baby monitoring system O KA M a E
44. ve are charging received calls caller display In this guide At a glance 1 Introduction 4 Setting up 4 Using the Diverse 2011 9 Changing the settings of your Diverse 2011 21 Additional Features 24 Registering a new Diverse 2011 with the base station 31 Switchboard compatibility 33 Maintenance 35 Help 35 Technical information 37 Index 39 Hints and tips boxes In this user guide we have included helpful tips and important information shown in grey boxes Introduction Please read the instructions carefully before use and retain this user Setting Up Follow these steps to get your Diverse 2011 ready for use guide for future reference This guide covers the basic features of the Diverse 2011 As this product is rechargeable it is normal that a certain amount of heat will be produced in its day to day operation Whilst this is entirely safe we would advise against placing the phone on antique veneered or wooden surfaces as damage may occur Building up a phone system You can add further handsets to build up a comprehensive and easy to use cordless telephone system Up to 6 separate handsets 8 with Diverse 2 line and Diverse ISDN can be used with each Diverse base station and each handset can itself work from six base stations WARNING Use only approved rechargeable battery packs Never attempt to use other batteries or conventional batteries Using such batteries could lead to a short circu
45. with your Diverse 2011 3 Connect the telephone line cord to the Diverse 2011 base station Ensure that this is fitted correctly into the right socket 4 Plug your Diverse 2011 into the phone socket If you do not have a modern phone socket call Freefone 0800 800 150 and ask for a BT engineer to come and fit the correct socket This is a chargeable service WARNING It 1s recommended that the line cord is not connected until the handset is fully charged This will prevent the risk of the phone being answered prior to the batteries being fully charged and therefore not achieving their optimum capacity 5 Install the rechargeable batteries in the handset The handset uses the two AA size rechargeable batteries which are supplied You must only use approved batteries To install them insert the batteries as indicated on the label inside the battery compartment and slide the battery compartment cover shut The battery compartment cover may be found in the packaging with the batteries Zz 1 6 Fit the handset belt clip Fit the belt clip onto the back of the handset 7 Charge the handset batteries for at least 16 hours Battery display when inserting or replacing a battery When you replace the handset batteries with ones that have been fully charged the battery indicator will not show full until the next charge cycle has been completed Charge the handset unt

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